Trust ISDN PCI Modem
Contents
1. ISDN Accelerator Pack installed by default Follow the instructions given below to install the driver Note Note Note Start Windows Windows will detect new hardware and ask for the location of the driver Insert the CD ROM containing the driver and applications into your CD ROM drive The Trust Software Installer may start automatically when the CD ROM is inserted into your CD ROM drive You do not need to use this and may close it Select the option to have Windows search in a specific location Give one of the paths below as the location D Win95 for installation in Windows 95 D Win98 for installation in Windows 98 D WinMe for installation in Windows ME D Win2000 for installation in Windows 2000 D WinXP for installation in Windows XP The letter D is used in the example above to indicate your CD ROM drive Check which letter is used to indicate your CD ROM drive The driver will be found Follow the instructions to install the program Two components will be installed Trust ISDN PCI Modem Trust NDIS WAN Mini Port Adapter not visible in Windows 95 Windows 98 and Windows ME During installation in Windows 2000 and Windows XP you may receive a message saying that the driver has not been signed This does not cause a problem for the functionality and you can continue with the installation If you register your ISDN modem via www trust com 1 1537 you will be automatically2. automatically go to Start Run and type D Setup exe in the command line Next click on OK see figure 1 Note The language selection menu in the left hand window is used for selecting the language you wish to use to display the Trust Software Installer 4 Click on the TRUST ISDN UTILITY button to start the installation of this application 5 Follow the on screen instructions to complete the installation 3 5 Installing RVS COM Lite Follow the instructions below to install RVS COM Lite 1 Insert the CD ROM containing RVS COM into your CD ROM drive The installation program will start automatically A Follow the on screen instructions Note If the RVS COM installation program does not start automatically when the CD ROM is inserted into your CD ROM drive go to Start Run in Windows and type D Setup exe in the command line Next click on OK to start the installation program TRUST ISDN PCI MODEM 4 Use 4 1 Diagnostic program The diagnostic program is a component of the Trust ISDN Utility which you can use to test the functionality of your ISDN modem Follow the instructions given below to do this 4 Go to Start Programs ISDN Utility and select the Diagnostic Program option from the list 2 In the space available for Own ISDN Number fill in the telephone number which is connected to the ISDN modem see figure 2 Note In some countries it is also necessary t
3. informed when a signed driver is available Restart your system after the driver has been installed TRUST ISDN PCI MODEM 3 3 Installation in Windows NT4 Follow the instructions given below to install the driver ls Start Windows NT4 2 Log in as Administrator 3 Insert the CD ROM containing the drivers into your CD ROM drive 4 The Trust Software Installer will start automatically If it does not start automatically go to Start Run and type D Setup exe in the command line Next click on OK see figure 1 5 Click on the Windows NT4 Driver button to start the installation of the driver see figure 1 6 Select the Trust ISDN PCI Modem in the installation screen and click on OK The driver will now be installed Note If you have not previously had a modem installed in your system you must first install the RAS Dial up networking This will be installed automatically as soon as a new Dial up connection is created Follow the on screen instructions to install this Your computer may have to be restarted when this has been completed 3 4 Installing the Trust ISDN Utility Follow the instructions below to install the Trust ISDN Utility application on your computer ile Start Windows 2 Insert the CD ROM containing the driver and applications into your CD ROM drive 3 The Trust Software Installer will start automatically If it does not start
4. telephone cable from the telephone socket to prevent damage resulting from a lightning strike 3 Installation 3 1 Installing the hardware Follow the steps below to install the Trust ISDN PCI Modem 1 Turn the computer off 2 Remove the plug from the plug socket 3 Remove the cover from the computer casing 4 If fitted remove the metal cover plate on the rear of a free PCI slot white and keep the screw in a safe place 5 Carefully insert the Trust ISDN PCI Modem into the free PCI slot and screw it firmly into place TRUST ISDN PCI MODEM Place the cover back onto the computer Insert the plug into the plug socket Connect the ISDN telephone cable provided to the So LINE connection on the rear of the ISDN modem Connect the other end of the ISDN telephone cable to your ISDN telephone socket You have now completed the installation of the hardware Continue to the next chapter for instructions on how to install the driver and the applications 3 2 Note Note Installation in Windows 95 Windows 98 Windows ME Windows 2000 and Windows XP In Windows 95 the ISDN Accelerator Pack must be installed before installing the driver You can easily select this in the Trust Software Installer menu which starts automatically when the CD ROM is inserted into your CD ROM drive DO NOT install the ISDN Accelerator Pack in Windows 98 or higher versions of Windows These operating systems have the
5. N Utility and select the Uninstall DRV amp UTL option to remove the driver and the Utility program Place a tick in both check boxes and click on OK see figure 3 Click on Yes to confirm the uninstallation see figure 4 Click on OK to complete the uninstallation see figure 5 oP eON Turn off your computer and remove the ISDN PCI Modem from the PCI slot TRUST ISDN PCI MODEM 6 Troubleshooting Possible solution The modem does not The driver has not Re install the driver react been installed Windows does not Old drivers are still See chapter 5 for detect a new device installed instructions on how to after installing the ISDN uninstall the modem PCI modem The modem dials up but The wrong number is Check the number for does not make a dialled your ISP connection The wrong Contact your service communications provider for the correct standard is used communications settings The error message No The sata line is Wait until the line is free Dial Tone is displayed inu The message The The ISDN PCI Modem Insert the ISDN PCI CAPI2032 DLL file cannot has not been installed Modem in a free PCI slot start Check the file to determine the problem is displayed when starting correctly the diagnostic program Problem is not listed The latest FAQ update Visit here is available on the www trust com 11537 for nternet FAQ and other specific product information Check
6. TRUST ISDN PCI MODEM 1 Introduction This instruction manual is for users of the Trust ISDN PCI Modem This internal ISDN Modem is suitable for a fast Internet connection e mail and other applications The ISDN PCI Modem is fully Windows Plug amp Play compatible and is therefore easy to install The RVS COM software allows you to use the ISDN PCI Modem for a number of different applications such as a fax machine a full ISDN telephone and a programmable answering machine For a more detailed description of how to install and use this product please read the instruction manual included on the installation CD ROM You can easily select this in the Trust Software Installer menu which starts automatically when the CD ROM is inserted into your CD ROM drive 2 Safety Carefully read the following instructions before use 2 1 General information 1 Computer components may contain static electricity You may receive an electric shock if you touch the computer casing 2 Turn the computer off and remove the plug from the plug socket before opening the computer 3 Make sure that the components you wish to add to your computer are compatible with your system 2 2 Modems 1 The ISDN modem is intended for connecting to a digital ISDN telephone line Do not connect it to a standard telephone system or to a digital ADSL line This may cause damage and is dangerous 2 During a thunderstorm it is recommended to remove the
7. o enter the Calling Party Number Contact your local telephone company for more information 3 Click on the Loopback Test button to start the diagnosis OK will be displayed three times if all the tests are successful If OK was not given for one of the tests check whether the driver has been correctly installed and whether the modem is connected to the ISDN network 4 2 Internet You may need to create a Dial up connection to make a connection with your Internet Service Provider ISP This is included in Windows and will usually start automatically when you double click on the Internet icon See Windows Help for more information Some Internet providers provide a complete software package for Internet access which makes your computer suitable for Internet use You can also use the Windows Internet Wizard which guides you step by step through the process of setting up an Internet connection See Windows Help for detailed information 5 Uninstalling the modem It is only necessary to uninstall the modem if you no longer wish to use the modem or if you wish to install a newer driver or a newer version of Utility Follow the instructions below to remove the modem from your computer system Note The uninstall program for the modem can only be started if the Trust ISDN Utility has been installed Follow the instructions given in chapter 3 4 to install this program 1 Go to Start Programs ISD
8. the ISDN Go to modem trouble www trust com customerc shooter on the are help isdn for general nternet modem information Check the Internet Go to connection trouble www trust com customerc shooter on the are help internet for nternet general Internet connection information The driver has not Remove the current driver been installed see chapter 5 and reinstall it Register your product at www trust com so that you are able to receive optimal guarantee and service support such as up to date FAQ s and the latest drivers You will be automatically informed of developments to your product and other Trust products You will also have the chance of winning some spectacular prizes If you still have problems after trying these solutions please contact one of the Trust Customer Care Centers You can find more information at the back of this instruction manual Please have the following information available The article number This is 11537 A good description of what does not work A good description of when the problem occurs
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