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EnGenius SP-980 A SIP Gateway, Server, Client & Trunk Black

1. 2 Find a corresponding recording in the local storage 3 Click PUT FILE to complete the replacement 4 If you want to change back to the original default prompt click a language and a prompt in the Language and Prompts list and then click USE DEFAULT Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced 50 Table 5 7 Replaceable Voicemail System Prompts Prompt Description Login Welcome to voice mail system please enter your mailbox Password Password Incorrect Mailbox Login incorrect mailbox Good bye Good bye Prerecording Introduction Press star to cancel recording and return to the main menu Or press pound to start recording right away Introduction Please leave your message after the tone When done hang up or press the pound key 5 8 Worktime Worktime defines holidays and business hours for generic IVR application Several groups of date time could be defined for different IVR menus Select Feature gt Worktime to configure Worktime features 5 8 1 Add a Worktime 1 Click the Add New tab 2 Enter settings shown in Table 5 8 3 Click ADD at the bottom of the page The newly added worktime should display in the Group ID 5 8 2 Edit a Worktime 1 Click the Management tab Click a Group ID Edit settings shown in Table 5 8 gt P ON Click UPDATE to update the information 5 8 3 Delete a Worktime
2. 5 2 1 Adda Life Line Pattern 1 Enter settings shown in Table 5 2 2 Click ADD to see the newly added pattern in the Line Pattern 5 2 2 Delete a Life Line Pattern 1 Select a Line pattern 2 Click DEL to remove the pattern from the Line Pattern Table 5 2 Life line Configuration Settings Field Description Line Pattern Pattern for emergency numbers Note This is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of 9 Description Arbitrary description information 5 3 Meet me Conference PC 1 PC 2 PC 3 only Meet me conference enables conferencing of multiple parties from various sources A party could dial in a conference from an internal IP phone an external IP phone on Internet an analog phone via PSTN or an IP phone behind another IP PBX IP PBX allows multiple conference rooms going concurrently using different room numbers Before entering a meeting room the caller has to enter the correct PIN of the room number Note The administrator who invited another meet me conference room must drop all parties by pressing 5 when the meeting ends Select Feature gt Meet me Conference to configure meet me conference feature 5 3 1 Adda Meet me Conference 1 Enter settings shown in Table 5 3 46 2 Click ADD to add a new conference room The newly added room should displa
3. 1 Click the Management tab 2 Select a Group ID 3 Click DEL 51 The deleted worktime shall disappear from the Group ID Table 5 8 Worktime Configuration Settings Field Description Group ID A unique ID containing numbers only Mode Select one of the three modes 1 No work on weekends 2 Work off and on by turns on Saturdays 3 Work half day on Saturdays General Worktime The work time from Monday to Friday Saturday Worktime The work time for Saturdays this field only active when mode is set to 2 or 3 Optional Worktime Special holidays or work day User can set date and its work time or set it to a whole day holiday 5 9 Interactive Voice Response IVR Interactive Voice Response IVR helps a caller to select options from voice menus by pressing keys on a telephone keypad With IVR a caller can connect to an expected extension or a service promptly IP PBX enables multiple configurable IVR menus in a single system and each of them could have a hierarchy up to three layers Select Feature gt IVR to add edit and delete the IVR menus You can also manage IVR prompts used by IVR menus in this page 5 9 1 Add a new IVR Menu 1 Enter a name of an IVR menu in IVR Name and click a file in the Prompt list 2 Click ADD next to the IVR Name box to set the new IVR name in Info System will prompt to ask for confirmation whether a Worktime setting is required or not This is because Worktime setting can only be
4. Line In Use Forward Selective Call Forward Optional Select Block Anonymous Calls to block all calls without a Caller ID Optional Block one or more calling numbers by typing the calling numbers and clicking EZ Removing the blocked numbers by clicking the number from the list and then click Optional Select Unconditional Call Forward and click a default destination in the list e g Voicemail or Phone Number If selecting Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a period of time in seconds for rings the extension in Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking Ba Optional Notify the caller that callee is not available and the call is being forwarded to another extension Optional Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix Optional Unconditional call forwarding according to the calling number Enters one or more calling numbers
5. gt IP PBX Service you can click the Service amp Configuration tab to reload backup restore restart or revert the IP PBX configuration or click the Advance tab for the IP PBX parameters settings 3 6 1 Service amp Configuration Select Service gt IP PBX Service and then click the Service amp Configuration tab 3 6 1 1 Reload IP PBX Configuration Click RELOAD and IP PBX will reload the configuration once there is no active call If there is any active call it will retain up to 3 minutes and then IP PBX will reload This is the most frequently used function in this page since any IP PBX configuration change has to be reloaded to take effect 3 6 1 2Backup IP PBX Configuration Click BACKUP and IP PBX archives and encrypts current configuration into a time stamped backup file under tftpboot root directory To secure configuration files download them to a local host through the GET FILE function in Service gt TFTP Service once a while Clear PBX Settings Only check box both PBX and system interfaces and services settings will be archived in the backup file Note Do not change the configuration file name or the RESTORE function will reject the configuration file 3 6 1 3Restore IP PBX Configuration Click a configuration backup file in the list click RESTORE and IP PBX will restore the configuration as current setup Go to Service gt IP PBX Service and click RESTART to activate the settings 3 6 1 4Restar
6. Administrator can logout and go back to the login page by clicking it 11 3 Service Configuration This section describes details to configure various services built in the IP PBX 3 1 NTP Service Select Service gt NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time 3 1 1 Enable NTP Service 1 Click Enable 2 Select Automatic check box to use server pool at pool ntp org or enter a fully qualified domain name or the IP address of a NTP server 3 Click APPLY 3 1 2 Disable NTP Service Click Disable and click APPLY 3 2 SNMP Service Select Service gt SNMP Service to specify Simple Network Management Protocol SNMP parameters for network status retrieval You can enable or disable SNMP service at any time 3 2 1 Enable SNMP Service 1 Click Enable 2 Enter System Location System Administrator Contact SNMPv2 Read only Community with allowed network specifications and also those of the SNMPv2 Read write Community 3 Click APPLY 3 2 2 Disable SNMP Service Click Disable and click APPLY 12 3 3 STUN Service IP PBX has a built in STUN client to solve NAT problems Select Service gt STUN Service to specify a Simple Traversal of UDP through NATs STUN server for NAT traversal You can enable or disable STUN Service at any time Note You have to restart the IP PBX Service after changing the STUN setting 3 3 1
7. to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing 4 5 Route Group Configuration A routegroup groups routes into a logical superset of route patterns Such abbreviation simplifies the association of multiple routes with a trunk say a PSTN line A route must be included into at least one routegroup in order to take the route pattern into effect Select Route Management gt Route Group and the administrator can add edit and delete 31 routegroups in the ROUTE GROUP MANAGEMENT page Go to Service gt IP PBX Service and click RELOAD to activate changes 4 5 1 Adda Route Group 1 Type a route group name and click ADD 2 Click the route group in Group ID to see the settings 3 Enter settings shown in Table 4 5 and click BACK The newly added route group should be displayed in the Group ID 4 5 2 Edit a Route Group 1 Click a route group name in Group ID e Eer EN Edit settings shown in Table 4 5 Click SET if there is any update in the Description box Click BACK to see the updated information 4 5 3 Delete a Route Group 1 Select a Group ID 2 Click DEL to remove the route group from the Group ID Table 4 5 Routegroup Configuration Settings Field Group ID Description Associated Routes Please refer to 4 4 for details Description A unique ID containing alphabets numbers and underscore only without spaces 32 c
8. 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 Existed associated PSTN trunk of the usergroup Cannot add the associated PSTN trunk of the usergroup Cannot add the associated usergroup of the PSTN trunk Associated PSTN trunk of the usergroup does not exist Cannot delete the associated PSTN trunk of the usergroup Cannot delete the associated usergroup of the PSTN trunk Existed associated PBX feature of the usergroup Cannot add the associated feature of usergroup Associated PBX feature of usergroup does not exist Cannot delete the associated PBX feature of usergroup Cannot synchronize Usergroup of Privilege in SIP trunks Cannot synchronize Usergroup of Privilege in Terminal trunks Cannot synchronize Usergroup of Privilege in FXO PSTN trunks Cannot synchronize Usergroup of Privilege in ISDN PSTN trunks Cannot set usergrouop s description Cannot synchronize user information of the extension in voicemail Cannot synchronize user information of analog phone in voicemail Enter a user name Cannot set user in the IP phone Cannot set user in analog phone Existed IP phone Cannot add IP phone Cannot set Device Administration URL Invalid Device ID Invalid Device Administration URL The IP phone does not exist Cannot delete a IP phone device with extension s Cannot delete the devi
9. 4 3 3 3 Delete an Analog Phone 28 4 4 Route Configuration cccccccccccceceeceeeeeeeeeeeceeeeeseaaeseeneeceaeeesaaeseeaaesgneeessaeseeaaeeseneeenaees 30 4 4 1 Adda ROUGE e Renn Ae Rae A ea E ls 30 4 4 2 Edita ROU i e ies Ae ees A A A aa 30 5 4 4 3 Delete a Route uge aie cae ee Ale A ee ee ee 31 4 5 Route Group ele le Ce NEE EM 4 5 1 Adda Route reia 32 4 5 2 Edit a Rotite OU iia le ee dee 32 4 5 3 Delete a Route Group oococoncccccociconoconanncnnonncnn non nnn cnn rca 32 4 6 SIP Trunk Configuration ANERER 33 4 6 1 Adda AO ee ea do 33 4 6 2 Editia SIP Trunks paa 33 4 6 3 Delete a SIP Trunk ui ta 33 4 7 FXO PSTN Trunk configuration PC 1 PC 2 only 37 4 7 1 Adda Ae Da Hut 37 4 7 2 Edit a FXO PSTN TUNK netni aiae iaa T a aiaa haea Te aae 37 4 7 3 Delete a FXO PSTN Trunk 37 4 8 ISDN PSTN Trunk Configuration cccceceeeceeeeeseeceeseeceeeeecaeeeeaaeseeeeeseaeeeseaeeeseneeseaees 40 4 8 1 Add an ISDN PSTN Trumk aaae aaa n a a a A aA 40 4 8 2 Edit an ISDN PSTN Trunk ececeeeeceeeeeceeeeeeaeeeeneeceeeeeseaeeeeeneeseaeeesaeeeeaaeeeeneetaas 40 4 8 3 Delete an ISDN PSTN Trunk 40 4 9 Terminal Trunk Configuration PC 1 PC 2 only 43 4 9 1 Adda Terminal TUNK corteros ltda 43 4 9 2 Gl tRG out dl 43 4 9 3 Delete a Terminal Trunk 0oooooonoccccnnnonccccnnnoncccnnnoncncnnnonccnnnnn vani nn nc naar Kaaa iaiia 43 4 10 POTS Setting PC 1 PC 2 only 44 Feature EE ES eege a ahs hp actos ats ad 45 5 1 Gall Parkiniai AA Aiea 45
10. 5 2 Life Line PC 1 PC 2 only coooonccconciconocacanicononcco nono 45 5 2 1 Add a Life Line Pale id did 46 5 2 2 Delete a Life Line Patterm nn cnn nera 46 5 3 Meet me Conference PC 1 PC 2 PC 3 on 46 5 3 1 Add a Meet me Conference conccccocccinoccconoccconanonnnnn canon cnn nan 46 5 3 2 Edit a Meet me Conference ccccsceceeeceeeeeeeeeneeceeeeeeeaeeeeaaeeseneeseaeeeeaaesteaeeeeaas 47 5 3 3 Delete a Meet me Conference 47 5 4 Music On Hell 2 aici ats ine A cia eh A a ne eel 48 5 4 1 Add a MOH We nied Siva ies Si oe We en ee aid 48 6 7 5 4 2 Edita MOR e EE 48 5 4 3 Eelere a MOH Fleira sica 48 5 5 Viel IM aN etae e eke e Rect shbeai lieth cele EEE a 48 5 6 Meet me Prompts PC 1 PC 2 PC 3 on 50 5 7 Voicemail Prompts csi radica 50 5 8 WOW IIT Gog ia li aa 51 5 8 1 Adda Worktime oia ia if id 51 5 8 2 Edita Worktime coi A Gi te 51 5 8 3 Delete a Worktiime weides ai a aaa a aE EN E EKUE 51 5 9 Interactive Voice Response VH 52 5 9 1 Adda new IVR Menu ida A nies 52 5 9 2 EALAN PR MON ii 53 5 9 3 PERCENT 53 5 9 4 IVR Prompts Management 55 5 9 4 1 Add anil VRP rompe sotana 55 5 9 4 2 Delete an IVR O 55 5 9 5 IVP Parameters ive ete ieee i i ee E TARE ATE E EAT 55 Example Provisioning DEE 56 6 1 Internal Extension Confguratlon nenn 56 6 2 Case l Singe site Configuration cccceceeeceeeeeceeeeeeeaeeceeeeeseaeeeeaaeeeeneeseaeeesaaeeseneesaas 56 6 3 Case Il Two site CONfIQUIATION cc eee
11. Binding Status Cannot set NAT Disable or Enable Cannot set SIP Domain Cannot synchronize Usergroup of Privilege Cannot set IVR Fail to add the SIP Trunk SIP Trunk s have reached the maximum number This trunk is associated with a usergroup If a trunk does not have DID the IVR must be assigned Invalid Port Type It should be FXO or FXS Cannot synchronize trunks after modifying route properties 67
12. Phone 1 Select a POTS Port 2 Click DEL to remove the extension from the POTS Port Table 4 3 3 FXS Extension Configuration Settings Field POTS Port Extension Number Pickup Group Unavailable Timeout User Voicemail Voicemail PIN Language T 38 Enabled UDPTL Redundancy Level Input Output gain Advanced Settings 7 Please refer to 4 1 for details Description FXS port index A unique line number composed of digits only e g 101 32 digits maximum The pickup group that the extension belongs to Timeout for ringing before a call is answered Select a user that this extension associates with If there is not any appropriate users to select one can come back later once the expected user has been added Select Enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Preferred language for system instructions heard from the extension Enable T 38 Fax relay on this port when detecting fax tones in a call Select number of the previous package s that will be sent again This function only takes effect when T 38 is enabled Voice amplification or attenuation in dB scale to adjust input output volume Select to see more optional settings shown below 28 Selective Call Blocking Forward Options Unavailable Call Forward Timeout Before Forward Play Unavailable Forward Prompt
13. Stripping to have the incoming calls directed to the corresponding extension or trunk derived by number manipulation The PSTN trunk numbers is therefore regarded as the direct line of the extension E if you set a DID extension in trunk then only that extension can use this trunk to call out and all other user s call in this trunk will connect to that extension 38 DID Prefix DID Stripping Language IVR List Usergroup of Privilege Advanced Settings Input Output Gain Minimum Disconnection Tone Delay Before After Answering 13 Please refer to 5 9 for details 14 Please refer to 4 2 for details E f selecting By Number the number being manipulated for extension DID is the called destination number As a result one should confirm what prefix usually the area code would be given by the service provider side so that a correct stripping could be configured accordingly A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number or By Privilege the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is manda
14. The refresh interval is usually between 60 600 seconds depending on the volatility of WAN IP assignment 1 Click Enable 2 Click DynDNS or 3322 net in the Service list 3 Enter the Username Password Hostname and Interval 4 Click APPLY 2 6 2 Disable Dynamic DNS Click Disable and then click APPLY 2 7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN the QoS Setup page offers three parameters to characterize the WAN link The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed 2 7 1 Enable QoS 1 Click Enable 2 Enter the WAN Uplink Speed WAN Downlink Speed and Uplink VoIP Reserved bandwidth 3 Click APPLY For a popular 2M 256K ADSL program the WAN uplink speed would be 256 and the WAN downlink speed would be 2048 The Uplink VolP reserved could be say 192 out of the total 256 kbps to allow 2 concurrent G 711 calls 2 7 2 Disable QoS Click Disable and then click APPLY 2 8 Virtual Server You can configure IP PBX as a virtual server for remote users to access services such as the Web or FTP at your local site via Public IP Addresses With proper settings IP PBX can automatically redirect inbound traffic from WAN to local servers configured with private IP addresses In other words depending on the requested service TCP UDP port number the IP PBX redirects the external servic
15. and DID Stripping 37 Trunk Ports Description Port Selection Caller ID Detection Answering by Battery Reversal Detection Outbound Routegroup DID of Extension 12 Please refer to 4 5 for details FXO and FXS port indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum port index depends on the number of physical ports available Arbitrary description information Click to search for an available port in the group Rotating means to force ports being selected by turns to even cost Select to detect the Caller ID calling from PSTN lines If the PSTN service provides battery reversal select to count billable time starting from the call is answered 5 Clear the check box if you are not sure whether the PSTN service provides the function Select a routegroup to associate routes with this trunk Outbound calls match included route patterns could employ this trunk to access PSTN There may not be appropriate routegroup to select initially One can come back later to revise it once the expected routegroup is added When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk The PSTN numbers of the included ports are therefore regarded as the direct line numbers of the extension If FXS is selected in the Trunk Type list you can also click By Number or By Privilege and then enter configurations in DID Prefix and DID
16. confirm what prefix usually the area code would be given by the service provider side so that a correct stripping could be configured accordingly A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic gna dialing Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added 35 Advanced Settings DTMF Mode Try Peer to peer RTP Bandwidth Sensitive Bandwidth Limitation SIP Domain User agent Content Call Admission Control Allow lt number gt concurrent call s Enable ENUM Resolution Clear Bindings Prior Registration Disable NAT Traversal Gateway Trunk Delay Before After Answering Select to see more settings shown below Select a preferred DTMF mode RFC 2833 or SIP INFO fo
17. forwarded to another extension Line In Use Forward Optional Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix If the function is enabled the Line in use Call Back function will be disabled Selective Call Forward Optional Unconditional Call Forwarding according to the calling number Enters one or more calling numbers and a forwarding number and clicks EZ E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click pr when the forwarding is no longer required 4 3 3 Analog Phone The ANALOG PHONE MANAGEMENT page lets the administrator to create analog phones Select Device gt Analog Phone and one can add edit and delete analog phones Go to Service gt IP PBX Service and click RELOAD to activate changes Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 4 3 3 4 3 3 1Add an Analog Phone 1 Click ADD to see the detailed ANALOG PHONE MANAGEMENT page 2 Enter settings shown in Table 4 3 3 3 Click ADD 4 Click BACK to see the newly added analog phone in the Extension Number 4 3 3 2Edit an Analog Phone 1 Click a port in POTS Port 2 Edit settings shown in Table 4 3 3 27 3 Click UPDATE 4 Click BACK to see the edit information 4 3 3 3Delete an Analog
18. invitation from a remote IP PBX and relay calls to local clients PSTN trunks or further SIP trunks In a site to site SIP trunking application a SIP trunk on one side usually pairs with a trunk terminal on the other side to form a unidirectional call hand off path To allow trunking in the other direction the two sides swap roles and form another pair Since a terminal trunk is the account for a SIP trunk to authenticate with exact the same identifier and password must be used for both The TERMINAL TRUNK MANAGEMENT page allows the administrator to configure trunk terminals used by IP PBX Select Trunk gt Terminal Trunk and one can add edit and delete terminals Go to Service gt IP PBX Service and click RELOAD to activate changes 4 9 1 Add a Terminal Trunk 1 Click the Add New tab 2 Enter settings shown in Table 4 9 3 Click ADD to see the newly added terminal trunk in the Terminal Identifier 4 9 2 Edita Terminal Trunk 1 Click the Trunks tab and More to see more information 2 Edit settings shown in Table 4 9 in a row 3 Click APPLY in the row to update the information 4 9 3 Delete a Terminal Trunk 1 Click the Trunks tab and select a terminal identifier 2 Click DEL to remove the terminal trunk from the Terminal Identifier Table 4 9 Trunk Terminal Configuration Settings Field Description Terminal Identifier A unique number consisting of digits only This is the trunk identifier configured on the othe
19. list 2 Click ADD FOLDER 3 Enter a folder name in the pop up dialog box e g myfolder 4 Click OK to see the newly added folder in the Directory list e g myfolder 3 4 1 3Delete a Folder 1 Click a directory of a folder in the Directory list 2 Click DELETE FOLDER to remove the folder from the Directory list Note A folder cannot be deleted if there is still file inside 3 4 1 4Download a File 1 Click a directory in the Directory list 2 Click a file in the Download Delete File from the Above Folder list 3 Click GET FILE to download the file 3 4 1 5Delete a File 1 Click a directory in the Directory list 2 Select a file in the Download Delete File from the Above Folder list 3 Click DEL FILE to remove the file 3 4 1 6Upload a File 1 Click a directory in the Directory list Click Browse 2 3 Select a directory in the Find list and then a file 4 Click Open 5 Click PUT FILE to upload the file Now the uploaded file should appear in current directory and is displayed in the Download Delete File from the Above Folder list 3 4 2 Disable TFTP Service Click Disable and then APPLY 14 3 5 DHCP Service Select Service gt DHCP Service to view the current status of the DHCP Service You can enable or disable the DHCP Service at any time Note If the IP PBX was shut down abnormally Select Service gt DHCP Service and click APPLY or Go to Service gt IP PBX Service and click RESTART to
20. to activate changes Field Description PBX SIP Port Specify the UDP port where the SIP service listens on RTP Port Range Limit the UDP ports used by the IP PBX for media transport The port range needs to have at least equals to the number of extensions also count shared lines number of SIP trunks also count terminal trunks 2 If selecting Enable Video Codec the total amount needs to multiply by 2 to have the least requirements for RTP port range Max Default Expiration Time Guard and advertise SIP registration respectively PBX Caller ID The default Caller ID for an unknown incoming call Enable Video Codec Select if there will be video clients registering to the system Support Devices Multiplex Call ID Select to force discrimination of SIP tags Do this only when there is such a client device in the system and other devices supporting the same Otherwise one may find the special device only got registered with this option but other 17 Max Active Users Max Active Calls Max Wireless Calls IP TOS Value Disable WAN Bandwidth Saver Disable DSP saver for LAN calls Enable DNS SRV Resolution clients or even SIP trunks fail due to such change Clear the box if you are not sure Enter a number for registration admission control to limit the maximum number of active registered clients Enter a number for call admission control to limit the maximum number of concurrent calls Enter a number
21. to limit the calls made by explicitly specified wireless extensions Set the TOS value in the IP header of RTP packets originated from IP PBX Select to disable attempts to use low bit rate codec G 729A or G 723 1 for remote parties Select to honor the preferred codec of caller s phone instead of overriding by DSP utilization concerns Select to enable looking up IP of dynamic clients or trunks by DNS Service records before their successful registrations 18 4 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX Note that reloading configuration is required in order to make new configuration effective 4 1 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup It also propagates its attributes such as e mail and voicemail PIN to extensions Usually a user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas The User Management page allows the administrator to manage users in the IP telephony network Select User Management gt User and one can add edit and delete users Go to Service gt IP PBX Service and click RELOAD to activate changes 4 1 1 Add a User 1 Click ADD 2 Enter settings shown in Table 4 1 3 Click ADD 4 Click BACK to see the newly a
22. year month day hour minute and second in the correspondent list and click APPLY in Real Time Clock Setup Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 2 3 On board WAN Setup The On board WAN Setup page allows administrator to configure WAN network interface for IP PBX Select System gt On board WAN Setup and the current setting of WAN network interface is displayed e g type IP address etc Unless the LAN Only is selected you can choose one of the three options Static IP DHCP and PPPoE from the Type list for your configuration Select LAN Only check box to disable WAN and only default router and DNS settings are applicable Select MAC Clone to change the WAN MAC address 2 3 1 Static IP You can click Static IP in the Type list and manually configure the following information e IP Address e Netmask e Default gateway IP address e Primary secondary or third DNS servers Click APPLY to submit 2 3 2 DHCP Simply click DHCP in the Type list and click APPLY The acquired IP address netmask and default gateway information will show when revisit this page later 2 3 3 PPPoE 1 Click PPPoE in the Type list 2 Enter a user name and its password in User Name and Password boxes 3 Click APPLY The PPPoE dialing will start right away When there is an active connection the page will show the acquired IP address network mask and default
23. 2 9 2007 IP PBX Administration Guidelines MAG 07003 Rev B IP PBX Administration Guidelines Version 1 5E TABLE OF CONTENTS t Hiert Lu WEE 1 1 A es eta Ade ale lait nee tele bhai i ed kd ae ta al od Soli Bad 1 2 Platiorm Category EE E 1 3 le le EE TT 2 System Configuration ccccccccccccceceeeceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeecaaeeesaaeseeeeeceaeeeesaaeseeeeeseeeesaeeeaeeseaeeee 2 1 PBX SYSE iorn il cid dado claridad iodo 2 2 Bi Le GE 2 2 1 System Weeder A a A Ave decedent lai 2 2 2 Real Time Clock RTC Setup ccoonocccnncconocccononanonanccnoncnnn ccoo cnn mcr rrn rca 2 3 On board WAN SetUD sisanne et naaien naan a irte 2 3 1 AA E 2 3 2 DHCP EE 2 3 3 el e 2 3 4 LAN Oli dl eebe E 2 3 5 Te E EE 2 4 On board LAN Sep aiii indie anil andre won ie 2 5 LAN ROUTING O 2 5 1 Add a Meter ca toni canton dic aia ate hath 2 5 2 EIA ROG it eat iat a eta 2 5 3 Delete a ROUE ci et ait ie ete 2 6 Dynamic DNS Setup EEEE 2 6 1 Enable Dynamic DNS cinc ta E AT 2 6 2 Disable Dynamic DN ANNER 2 7 DOS A a al A GAS 2 7 1 Enable DOS i acest Avie Bente iv a ih ae ed a A ee 2 7 2 Disable DoS iia ia latitudes 2 8 Vie 2 8 1 AS E A 2 8 2 A egen Pee th cia eebe een ete 2 8 3 Delete a Service O 2 9 Maintenance cc lata ata 2 9 1 Storage BackUD iii tada 2 9 2 SIP UA science die ek a ee eA ak Ae ey i A iy e 9 2 9 3 E RI e ereere reer E er eer cr terete E tery crrrereonrecrere eters rererrertrrem rer tere ET 9 2 9 4 System EVEN
24. Enable STUN Service 1 Click Enable Enter a fully qualified domain name or the IP address of a STUN server Click APPLY Bi Ro h Go to Service gt IP PBX Service and click RESTART to reflect the changes 3 3 2 Disable STUN Service Click Disable enter the fully qualified domain name or the static IP address of the external WAN interface and then click APPLY Usually this address refers to the static WAN IP address if there is a NAT device between the IP PBX and the Internet If the WAN port of IP PBX directly connects to Internet or it is unused leave the address blank Go to Service gt IP PBX Service and click RESTART to reflect the changes 3 4 TFTP Service Select Service gt TFTP Service to view the current status of TFTP Service You can enable or disable TFTP Service at any time 3 4 1 Enable TFTP Service Click Enable and then click APPLY to manage files e g upload and download files to and from the IP PBX Uploaded files can then be retrieved through TFTP Service 3 4 1 1 Change Directory Current directory is shown in the field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder Note The default directory is Initially you may not be able to change the directory since no folder is 13 created under yet 3 4 1 2Add a Folder 1 Click a directory under which you want to add a new folder in the Directory
25. N Use Only Cannot set extension s DTMF Mode Cannot set rejected caller of the extension Cannot set extension s Unconditional Call Forward Cannot set extension s Unavailabe Call Forward Cannot set extension s Play Unvailable Forward Prompt Cannot set extension s Line In Use Forward 64 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 Cannot set extension s Selective Call Forward Cannot set extension s Block Anonymous Calls Cannot set extension s Try Peer to peer RTP Enter an Extension Number Associated extension of IP phone does not exist Extension of IP phone contains associated DID trunk Cannot delete associated extension of user Cannot delete associated extension of usergroup Cannot delete the extension of IP phone Cannot add the extension into voicemail configuration Cannot set user name of the extension Cannot set user of voicemail configuration Cannot set Timeout To Next Forward of the extension Enter a vendor prefix Cannot set auto client configuration file Cannot add associated IP phone extension of usergroup Cannot delete associated IP phone extension of usergroup Cannot add associated IP phone extension of usergroup Cannot delete associated analog phone extension of usergroup Cannot add associated analog phone extension of usergrou
26. SP DTMF detection still takes considerable CPU resource and impacts several system specs Be cautious when configuring an extension with in band DTMF mode Select to see more optional settings shown below Optional Select Block Anonymous Calls to block all calls without a Caller ID Optional Block one or more calling numbers by entering the calling numbers and clicking ES Removing the blocked numbers by clicking the number from the list and then click porn Select to ignore the forward settings of IP phone and honor the forward settings of IP PBX Optional Select Unconditional Call Forward and clicks a default destination in the list e g Voicemail or Phone Number E f selecting Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix 26 Timeout To Next Forward Optional Enter a period of time in seconds for rings the extension in Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking ms Play Unavailable Forward Prompt Optional Notify the caller that callee is not available and the call is being
27. TS ia tl dl 9 2 9 5 ACTIVE Gall ciudad AA a A AAA ae tinas 10 2 10 Firmware Upgrade ET 10 2 11 MM ed ee e tte dd 11 2 12 Leet e EE reer creer errr reer eee rere ee ees 11 Service Configuration insasi wien alan adler did paz 12 3 1 KHN 12 3 1 1 Enable NU OOOO e r ata aera aa ate Ott eee 12 3 1 2 RI e ME 12 3 2 SNMP SEVICE tica edt eves ee eet ove lad onde en eben ets 12 3 2 1 Enable SNMP Service cooooccocccccoccconoccnonoccnoncnnnnnnn nano cnn rca narran rana 12 3 2 2 Disable SNMP Service AA 12 3 3 SUN evi eer ee ee 13 3 3 1 Enable STUN Service 0 c cccccccceeeeceenceceeeeeeeaaeeeeneeceeeeseaeseeaaesseneeeseaeseeaaesseneesaas 13 3 3 2 Disable STUN Gervice AAA 13 3 4 TET PSO IVICG ti e dal ll 13 3 4 1 Enable TET ele 13 3 4 1 1 Change Directory arrire aaiae ia aaa bai 13 3 4 1 2 Adda Foldet EEN 14 3 4 1 3 Delete a Folder iii e AEEA ER ee EE E 14 3 4 1 4 Down ad a Filg soreer AEE aati Sete ee deed 14 3 4 1 5 Delete a Ee iia Bile a ara Al ovate 14 3 4 1 6 Upload a Filevs nasties aem a Heche tee 14 3 4 2 Disable RR e tad nee ain 14 3 5 DHIGPSOnVICG hiss sca E 15 3 5 1 Enable DHCP Service cccccccceeceeeeeeeeeeeeeeaeeeeneeceeeeseaeeeeaaeeeceeeseaeeeeaeseeneesaas 15 3 5 1 1 A A a daenna aai adaa aa eat 15 3 5 1 2 Edit RI len El 15 3 5 1 3 Delete DHCP Hange 15 3 5 1 4 Eine e EE 15 3 5 2 Disable DHCP Service AANEREN 16 3 6 IPPBX SOI aa a ad 16 3 6 1 Service amp ele Le EE 16 3 6 1 1 Reload IP PBX Configuratio
28. USERS value Invalid MAXACTIVECALLS value Invalid MAXWIRELESSCALLS value Invalid IP Route ID Existed IP Route ID Existed Route in system Cannot add the IP Route Cannot modify configuration file Cannot delete current IP Route Modify fail recover the previous IP Route Cannot Recover the previous Route delete rule Unavailable Route in the system Cannot open the specified file Cannot find the specified directory The content of configuration file is not concurrent with configuration files Invalid variable type only auth reg zaptrunk and ext are allowed The specified trunk does not exist Cannot set DID of Extension 66 3005 3006 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 3017 3018 3019 3020 3021 3022 3023 3024 3025 3026 3027 3028 3029 3030 3031 3237 4001 Cannot set DID pattern Cannot set DID Stripping Cannot add a new trunk Cannot set Dynamic Peer Cannot set SIP Proxy IP FQDN Cannot set SIP Proxy Port Cannot set trunk s authentication Cannot set trunk s password Cannot set SIP Registrar IP FQDN Cannot set SIP Registrar Port Cannot set Registrar Required Status Cannot set Language Cannot synchronize Usergroup of Privilege with trunk Cannot set Usergroup of Privilege Cannot set Bandwidth Sensitive Cannot set Bandwidth Limitation Cannot set DTMF Mode Cannot set Try Peer to peer RTP Cannot set User agent Content Cannot set Clear
29. active the DHCP service 3 5 1 Enable DHCP Service Click Enable choose the main interface offering addresses and then APPLY to configure DHCP settings 3 5 1 1Add DHCP Range 1 Click CLEAR 2 Entera pool name must have an alphabet initial in Pool Name 3 Select Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only 4 Enter a DHCP range of addresses available for lease in IP The right address box will not show if Single host is selected 5 Optionally DHCP options could be configured by entering an option code and value in Code Value and click ADD The new DHCP option will show in the OPTIONS list To delete an option choose it from the OPTIONS list and click DEL after the box 6 Click ADD at the bottom of the page to commit changes You can see the newly added DHCP POOL displayed in the DHCP POOL list 3 5 1 2Edit DHCP Range 1 Click any pool name in the DHCP POOL list to see the settings on the right 2 Edit the settings 3 Click UPDATE to change the settings 3 5 1 3Delete DHCP Range 1 Click any pool name in the DHCP POOL list 2 Click DEL to remove the pool name from the DHCP POOL list 3 5 1 4Show Clients Click SHOW CLIENTS to see all leased LAN IP addresses and client details Refer to RFC 2132 for the details of available DHCP options 15 3 5 2 Disable DHCP Service Click Disable and click APPLY 3 6 IP PBX Service In Service
30. added when creating a new IVR After creation an IVR without Worktime setting cannot be associated with a Worktime setting later If Worktime setting is indeed not required click Cancel in the pop up window 3 Enter settings shown in Table 5 9 4 Click APPLY to add the new IVR menu and see it as a tree view in Info 5 For example to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege dial_in e Enter an IVR Name say Basic_AA 52 e Choose Please enter a new extension followed by the key from Prompt list in Action Data block e Click the ADD next to the IVR Name box e Click Cancel in the pop up window to confirm the Worktime setting is not required e Now Basic AA should be available in the IVR list of Trunk pages 5 9 2 Edit an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Edit settings shown in Table 5 9 3 Click APPLY to update the changes 5 9 3 Delete an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Click DEL to delete the IVR menu Table 5 9 Interactive Voice Response Configuration Settings Field Description All IVR Menus Select a preferred IVR menu name Info View the IVR menu as a tree view IVR Name Specify the name of the IVR Rule Click a number 0 9 or in the Keypad list and one of the following actions in the Action list to associate an action with a key Or click ext and select a usergroup in the Group list in Action Data to allow the cal
31. and a forwarding number and click Ez E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click when the forwarding is no longer required 29 4 4 Route Configuration A route is a destination number pattern for outbound call matching A pattern consists of digits 0 9 including digit set and wildcard characters like X Z and N Table 4 4 1 explains digit set and wildcard characters Note The in route patter is for some PSTN saver lines that may set as their dial pattern For most of the IP Phones press will send out the dialed number Table 4 4 1 Digit Set and Wildcard Characters for Route Patterns Expression Description lt digits gt Match any single digit listed explicitly E g digit set 13579 match odd digits One may use to indicate a range of digits e g 2 8 dot Match any digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix Se dot can not be used alone or at the beginning of the route patterns x Match any single digit from 0 to 9 Z Match any single digit from 1 to 9 N Match any single digit from 2 to 9 By selecting Route Management gt Route the administrator can add edit and delete routes in the Route Management page Go to Service gt IP PBX Service and cl
32. are Upgrade Description Show the caller or callee s extension number port number or SIP trunk ID Connected In the conversation Ring The client is a caller and is ringing a callee Ringing The client is a callee and is ringed by a caller Reserved FXS detects off hook Down The client is dormant Dial The client is a caller Answer The client is a callee Pause The client is being paused for some time Prompt The client is being prompted for a pre recorded audio IVR Calls from FXO are picked up by Auto Attendant Meet me The client enters meet me Voicemail The client enters voicemail Shows extension number POTS number or SIP trunk ID that is talking to this client The version of the running PBX firmware could be found in System gt Firmware Upgrade To upgrade current firmware click Browse to locate a release file obtained from the vendor and click UPGRADE to have the latest version of PBX firmware Note Do not change the firmware file name otherwise the system will reject it 10 2 11 Shutdown In System gt Shutdown you can shutdown the machine by clicking YES or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES In case the software reboot fails you can also press the hardware Reset button It is advised to shut down IP PBX system before a power off 2 12 Logout Logout button locates at the top left of the webpage
33. ated with this usergroup 4 3 Device Configuration A device could be an IP phone gateway analog telephone adapter or even another IP PBX etc It has one or more extensions to be registered to the IP PBX 5 Please refer to 5 for details 22 4 3 1 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone devices Before a device can be reached from the IP PBX the same account information has to be programmed into the device through the configuration interface enabled by the device Select Device gt IP Phone to add edit and delete devices Go to Service gt IP PBX Service and click RELOAD to activate changes 4 3 1 1Add a Device 1 Enter a device name in the Device ID box and a URL in the Device Administration URL box 2 Click ADD to see the newly added device in the Device ID 4 3 1 2Edit a Device Once create the device you can modify its information through the following steps 1 Modify the Device Administration URL and click LINK as a shortcut to the device administration URL 2 Click EDIT to see the Enable Automatic Client Configuration ACC page Table 4 3 1 is a reference for detailed ACC settings which is used for auto configuring IP phones One can specify the MAC address and audio preferences of the phone Note that for phones using HTTP for auto configuring DHCP setting needs a new option 151 with a value of http lt IP PBX LAN IP gt tftpboot in the Code Value box in Ser
34. ccess and 2 PSTN subscriber lines as shown in Figure 6 1 The provisioning tasks include 56 PSTN Figure 6 1 There are staff phones in cubes and offices and utility phones in public areas Each phone has one extension and can call any extension without limitation Only staff phones can call out to PSTN with a prefix 9 Incoming PSTN calls are answered by auto attendant and could be transferred to any extension Configuration steps 1 Oe nm dr Sr gi ZS Pi Ju o 11 12 Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route named pstn with pattern 9 number of digits stripped 1 and no prefix Create a routegroup named pstn out and add route pstn only Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege Return to usergroup configuration For usergroup staff click pstn1 in Associated Trunks and select utility in Reachable User Group while for u
35. ce Invalid Device Administration URL Cannot set Device Administration URL Invalid Auto Client Conf Cannot disable Auto Client Conf Cannot set Auto Client Conf 63 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 Incorrect MAC address format Cannot set 1st codec of Auto Client Conf Cannot set 1st packet time of Auto Client Conf Cannot set 2nd codec of Auto Client Conf Cannot set 2nd packet time of Auto Client Conf Cannot set 3rd codec of Auto Client Conf Cannot set 3rd packet time of Auto Client Conf Cannot set Enable VAD of Auto Client Conf Cannot set DTMF Mode of Auto Client Conf Invalid extension number Enter Voicemail PIN Voicemail is disabled but Voicemail PIN is not empty Cannot forward calls to voicemail as Voicemail is disabled IP phone does not exist The updated extension of IP phone does not exist in the specified device Cannot add associated extension of IP phone Cannot set Unavailable Timeout Cannot set User Cannot set Usergroup Existed associated extension in analog phone Cannot set extension s phone type Cannot set extension s password Cannot set extension s Pickup Group Cannot set extension s Line Type Cannot set extension s voicemail status pin Cannot set extension s Language Cannot set extension s Allow LA
36. coming calls Delay in seconds before and after answering a call from PSTN trunk 36 4 7 Analog PSTN Trunk configuration PC 1 PC 2 only An Analog PSTN trunk group is a logical group of one or more FXO or FXS PSTN subscriber lines connecting to FXO and FXS ports on IP PBX The ANALOG PSTN TRUNK MANAGEMENT page allows the administrator to configure PSTN trunks Select Trunk gt Analog PSTN Trunk and one can add edit and delete PSTN trunks Go to Service gt IP PBX Service and click RELOAD to activate changes 4 7 1 Add an Analog PSTN Trunk 1 Click the Add New tab 2 Enter settings shown in Table 4 7 3 Click ADD to see the newly added Analog PSTN trunk in the Trunk Group 4 7 2 Editan Analog PSTN Trunk 1 Click the Trunks tab and click More to see more information 2 Enter settings shown in Table 4 7 in a row of the trunk group 3 Click APPLY in the row to update the information 4 7 3 Delete an Analog PSTN Trunk 1 Click the Trunks tab and select a trunk group 2 Click DEL to remove the FXO PSTN trunk from the Trunk Group Table 4 7 FXO PSTN Trunk Configuration Settings Field Description Trunk Group ID number of this PSTN trunk group A valid number ranges from 1 to 31 It should not overlap with existing ISDN PSTN trunk groups Trunk Type Select the port type FXO or FXS If selecting FXS users can see By Number and By Privilege in the DID of Extension list and be able to configure DID Prefix
37. d extension 4 3 2 2Edit an Extension 1 Click an extension in the Extension Number Edit settings shown in Table 4 3 2 Click UPDATE Click BACK to see the updated information hop HM 3 2 3Delete an Extension 1 Select an extension numbers 2 Click DEL to remove the extension from the Extension Number Table 4 3 2 Device Extension Configuration Settings Field Description Extension Number A unique line number composed of digits only e g 101 32 digits maximum This is the login ID on the device 24 Associated Device Password User Pickup Group Line Type Language Voicemail Voicemail PIN Unavailable Timeout Allow LAN Use Only Disable NAT Traversal Try Peer to peer RTP 6 Please refer to 4 1 for details configuration side Select the Device this extension associates with Password of this extension Same password must be configured on the device side as well Select the user this extension associates with 5 If there is not any appropriate users to select one can come back later once the expected user has been added The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Specify the type of connection wired or wireless of the client with the extension Preferred language for system instructions heard from the extensio
38. d staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix E E N Create a route pstn br with pattern 90118621 with number of digits stripped 8 prefix 9 59 10 11 12 13 14 15 16 Create a route ext br with pattern 2XX and number of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to br containing routes pstn br and ext br Create a PSTN trunk with ID 1 port 1 4 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege Create a dynamic peer SIP trunk with ID 100 password hq secret choose to br as outbound routegroup do not select DID and select staff as the usergroup of privilege Return to usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reloa
39. d the IP PBX Service Configuration steps in B BR 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a device for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix Create a route pstn hq with pattern 9001408 with number of digits stripped 7 prefix 9 Create a route ext hq with pattern 1XX and number of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to hq containing routes pstn hq and ext hq Create a PSTN trunk with 1D 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege Create a SIP trunk with 1D 100 pointing to 64 1 0 1 port 5060 password hq secret choose to hq as outbound routegroup do not select DID and select staff as the usergroup of privilege Return to usergroup configuration For usergroup staff select 100 pstnl in Associated T
40. dded user in the Login ID 4 1 2 Edit a User 1 Click a user in the Login ID 2 Edit settings shown in Table 4 1 3 Click UPDATE 4 1 3 Delete a User 1 Select a Login ID 2 Click DEL to remove the user from the Login ID 3 Please refer to 3 6 1 1 for details 19 Table 4 1 User configuration Settings Field Login ID Name Password Description E mail Address Attach Voicemail in E mail Notification Usergroup Extensions Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum This is the ID for personal configuration through IP PBX Web management Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password for the user to access IP PBX Web management Arbitrary description information E mail address of the user for voicemail notification Select to enclose the message received in the notification e mail as an attachment Select the usergroup this user belongs to E If there is not any appropriate usergroup to select come back later to revise this selection if no appropriate usergroup could be chosen for now Show the extensions associated with this user 4 2 User Group Configuration A usergroup is a logically grouping of users and their privileges For instance one could have couple of usergroups in an IP telephony network e g Sales Marketing Administration Accounting and E
41. e request to the appropriate internal server located at one of your LAN s Private IP Address To enable access servers in LAN from a machine beyond WAN select System gt Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwarded to the Forward to Port of Forward to IP in LAN Say 192 168 1 5 is a Mail Server to be seen from outside one should configure TCP port 25 to be forwarded to 192 168 1 5 port 25 2 8 1 Adda Service 1 Enter the Service ID Protocol Port Forward to IP and Forward to Port 2 Click ADD to add the newly service in the Service ID 2 8 2 Edit a Service 1 Change any information in a row 2 Click APPLY in the row to update the information 2 8 3 Delete a Service 1 Select a service ID 2 Click DEL to remove the service from the Service ID 2 9 Maintenance This page includes maintenance functions of IP PBX including Storage Backup SIP UA CDR Log System Events and Active Calls 2 9 1 Storage Backup To back up internal main storage click BACKUP and follow the instructions to insert the USB connector of an external USB drive Options include whether to keep or remove CDR and or voicemails after backup After a confirmation of the insertion backup starts a few seconds later if the external USB drive is accessible and has enough free space If the backup is successful a new folder will be created on the e
42. ec 55 6 Example Provisioning This chapter introduces several practical configuration examples of IP PBX deployment The configuration of IP PBX is very flexible and the expressiveness of usergroups routegroups and trunks are scalable enough to support various network architectures Users could refer to these examples and build a larger network involving multiple sites and advanced services 6 1 Internal Extension Configuration The procedure introduced below is recommended as the first step of a configuration task The configuration only enables internal extension calls but it serves as a good practice for administration e Configure a usergroup named ALL refer to 4 2 e Configure users and assign every user to usergroup ALL refer to 4 1 e Configure devices and an extension for each device refer to 4 3 e Assign each extension to a corresponding user refer to 4 3 e Configure each client phone with respect to the extension number and password in its IP PBX extension configuration accordingly e Reload the IP PBX service refer to 3 6 2 Up to this point all configured phones should register with the IP PBX with a usable extension Since these phones are all belonged to the same usergroup ALL they can call one another without limitation 6 2 Case l Singe site Configuration This case describes the typical settings of a single site configuration say Company A Assume Company A has a DSL connection for Internet a
43. eceeteeceee eect eeeaaeeeeeeeeteaeeeeaaeseeeeeseaeeesaeeteaeeeeaas 58 ele lee 61 7 1 Keypad Default Settings for IP P N 61 7 2 Error MesSSages icono a eed ded Maeva ead ie tac 61 vi 1 Introduction 1 1 Overview The P PBX Administration Guide provides instructions for administering the IP PBX system IP PBX is an embedded call processing server communicating with client stations with Session Initiation Protocol SIP It migrates the telephony network and the data network of a small to medium business SMB company into a manageable converged network IP PBX works with various IP phones desktop WiFi Bluetooth and DECT voice over IP VoIP gateways and analog telephone adapters to route calls among client phones analog phones and PSTN network Additional voice features such as conferencing auto attendant and voicemail are seamlessly enabled to all phones IP PBX also provides Internet access to all LAN devices through Network Address Translation NAT IP PBX provides call control and media relay services to SIP clients and applications It performs the following primary functions e Configurable multiple layer IVR with office hour setting e Fax relay and pass through T 38 and T 30 e Voicemail IVR system e Meet me conference e SIP registrar e SIP outbound proxy for signaling and media e SIP gateway FXO FXS ISDN BRI e SIP PBX for extension calls IP PBX has a built in suite of voice applications for supplementary se
44. eway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side same as proxy Select a routegroup to associate routes with this trunk Outbound calls match included route patterns could employ this trunk to hop onto a remote SIP domain If there is not any appropriate routegroup to select initially one can come back later to revise it once the expected routegroup has been added Select to configure DID Prefix and DID Stripping to have the incoming calls directed to the trunk When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk Or click By Number and then enter configurations in DID Prefix and DID Stripping to have the incoming calls 34 DID Prefix DID Stripping Language IVR List Usergroup of Privilege 10 Please refer to 5 9 for details 11 Please refer to 4 2 for details directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extension E f you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly E f selecting By Number the number being manipulated for extension DID is the called destination number As a result one should
45. f ports correctly or PBX will not start One can refer to the POTS Setting page before configuration Arbitrary description information Select to search for an available port in the group Rotating means to force ports being selected by turns to even cost Select Point to point or Point to multipoint depends on the link type between ISDN service provider and your device Supports European switch type by default Selects a routegroup to associate routes with this trunk Outbound calls match included route patterns could employ this trunk to access ISDN There may not be any appropriate routegroup to select initially One can come back later to revise it once the expected routegroup is added When enabled DID selects an extension from the list to be an unconditional destination for incoming calls to this trunk Or click By Number and then enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The ISDN numbers of the included ports are 41 DID Prefix DID Stripping Language IVR List Usergroup of Privilege Caller ID 16 Please refer to 5 9 for details 17 Please refer to 4 2 for details therefore regarded as the direct line of the extension E f you set a DID extension in trunk then only that extension can use this trunk to call out and all other user s call in this trunk will connect to tha
46. gateway information 2 3 4 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary secondary third DNS servers 2 3 5 MAC Clone Select MAC Clone and enter a MAC physical address to change the WAN MAC address 2 4 On board LAN Setup The On board LAN Setup page allows administrator to configure LAN network interface for IP PBX 1 Select System gt On board LAN Setup to see the current settings of LAN network interface 2 Enter a new IP address and network mask 3 Click APPLY to change the settings Note By default IP PBX grants IP addresses to LAN devices via DHCP and translates those addresses into its WAN IP address for access beyond the LAN subnet As a result modifying the system LAN IP subnet must also change DHCP pool and LAN routing if any accordingly After configuration go to Service gt IP PBX Service and click Restart to active the changes 2 5 LAN Routing To enable static routing among LAN subnets enter network information and the IP address of the corresponding gateway in the IP PBX s LAN It is important to assure that the given gateway IP address sits in the IP PBX s LAN Each subnet requires an entry even multiple subnets share the same gateway unless masking does the same Examples are adding IP Route IDs net and net2 with parameters 192 168 128 0 255 255 255 0 192 168 129 0 255 255 255 0 shared gateway 192 168 1 254 respectively Or IP Route ID
47. ge MOH files 5 4 1 Add a MOH File 1 Enter settings shown in Table 5 4 2 Click ADD to see the newly added file in the MOH ID 5 4 2 Edit a MOH File 1 Edit settings shown as a table at the bottom of the page 2 Click APPLY in the row 5 4 3 Delete a MOH File 1 Selecta MOH ID 2 Click DEL at the top left the table to remove the MOH file from the MOH ID Table 5 4 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets numbers and underscore without spaces 32 characters maximum Media File Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click PUT FILE On successful uploading the filename will appear in the Media File list To delete a media file from the list choose a file from the Delete Media File list and click DEL to remove it Default MOH Select to use this music file for system default MOH globally 5 5 Voicemail IP PBX has a built in voice mail subsystem with a sophisticated IVR menu A call to an extension in use 48 or no answer could be configured to enter voice mail recording procedure After leaving a message a notification e mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file The Message Waiting Indicator MWI on IP phones if any will be lit For analog phones the user will hear six
48. haracters maximum Arbitrary description information Select routes belonged to this routegroup Click ADD DEL button to add or remove a route to or from the routegroup The right box lists current selected routes Note the order of the selected routes is important since it decides which route would be matched first for an outgoing call 5 If there is no appropriate routes to select initially one 32 can come back later to revise it once the expected routes are added 4 6 SIP Trunk Configuration ASIP trunk refers to a SIP account on a remote call routing or gateway device A practical example is an account at an Internet Telephony Service Provider ITSP where a call is routed to a SIP client or off ramped to an analog subscriber via PSTN One could also build SIP trunk to a remote IP PBX to reach its extensions and PSTN ports The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP trunks used by IP PBX Select Trunk gt SIP Trunk and one can add edit and delete SIP trunks Go to Service gt IP PBX Service and click RELOAD to activate changes 4 6 1 Adda SIP Trunk 1 Click the Add New tab 2 Enter settings shown in Table 4 6 3 Click ADD to see the newly added SIP trunk in the Trunk Identifier 4 6 2 Edit a SIP Trunk 1 Click the Trunks tab and More to see more information 2 Edit settings shown in Table 4 6 in a row 3 Click APPLY in the row to update the information 4 6 3 Dele
49. ick RELOAD to activate changes 4 4 1 Adda Route 1 Enter settings shown in Table 4 4 2 2 Click ADD to see the newly added route in the Route ID 4 4 2 Edit a Route 1 Edit settings shown in Table 4 4 2 in a row 2 Click APPLY in the row to update the settings 30 4 4 3 Delete a Route 1 Select a Route ID 2 Click DEL to remove the route from the Route ID Table 4 4 2 Route Configuration Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Number of Stripped Digits Number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out Prefix A sequence of digits to be prefixed to the final dialed number after stripping Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks
50. ime Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk Please refer to 4 6 4 7 and 4 8 for details 21 balance group for an outgoing call Trunks with the same group ID must be put together or the function will not work If there is not any appropriate SIP trunk and PSTN trunks to select come back later to revise selection once trunks have been created Reachable User Groups Select other usergroups reachable from this usergroup By default only users in the same usergroup can reach one another Ifthere is not any appropriate usergroup to select come back later to revise this selection once more usergroups have been created Associated PBX Features Select PBX features enabled to this usergroup Here vm stands for Voice Mail mm for Meet me Conference parkedcalls for Call Parking and operator for operator service 5 Most features have to be configured to function correctly Remember to examine the settings of selected features before activating current configuration Member List Show the users associated with this usergroup 5 If there is not any appropriate user to select come back later to select once one or more users have been created and associ
51. ler to this IVR can dial the extensions in this usergroup E If select ext and the caller dialed a wrong extension the system requires the press the existed extension after the beep Any entered information before that will not take effect Hang Up To cut off the call immediately Play Back To play the IVR prompt selected in Prompt list Call To To call an extension Go to Top To go back to the root menu of the IVR Next Layer To go to the next layer of the IVR menu 53 Node Child Rule Action Data Active Worktime Group In Hour Actions Prompt Extension Off Hour Actions Prompt Extension Select Language To choose a language Return To go back to the previous layer Information of the configured keys and actions Click a node and DEL to delete the node and its underlying structure If a Next Layer is selected Child Rule sets the key action associations with the next layer menu Specify applicable parameter s for an action Prompt Select a wav recording file that you add from the IVR Prompt tab or select one of the default voice file Group Select a usergroup Language Select a language of the IVR Extension Enter an extension number to be transferred to Select to set work time for the IVR Select a work time group set in Feature gt Worktime Select one action during business hours Play Back To play the selected prompt Call To To tran
52. lick ADD to see the newly added ISDN PSTN trunk in the Trunk Group The newly added ISDN Trunk shall display in the Trunk Group 4 8 2 Edit an ISDN PSTN Trunk 1 Click the Trunks tab and More to see more information 2 Enter settings shown in Table 4 8 in a row 3 Click APPLY in the row to update the information 4 8 3 Delete an ISDN PSTN Trunk 1 Click the Trunks tab and select a trunk group 2 Click DEL to remove the ISDN PSTN trunk from the Trunk Group Table 4 8 ISDN Trunk Configuration Settings Field Description ID number of this ISDN trunk group A valid number ranges from 1 to 31 It should not overlap with existing FXO PSTN Trunk Group trunk groups 40 Trunk Ports Description Port Selection Signalling Switch Type Outbound Routegroup DID of Extension S Please refer to 4 5 for details The Trunk Ports is the logical range of the sum of B and D channels Each physical ISDN port occupies three Trunk Ports two B and one D channels User only needs to specify the B channel number here since D channel is reserved in the 3 trunk port for each physical ISDN port E g Assume there are four ISDN ports in the PBX and no other FXO FXS modules installed then one can set each pair of numbers here like 1 2 but excluding 3 6 9 11 ita four port FXO FXS module is also installed then the Trunk Ports here should be numbered from 5 to 16 instead of 1 to 12 Make sure to specify the indices o
53. n 0 cccceecsceceeeeeeeeeeeeaeeeeeeeeeeaeeeeaeeeeeeeeeaees 16 3 6 1 2 Backup IP PBX Conftguraton 16 3 6 1 3 Restore IP PBX Configuration 0 ccccceeesceceeeeeeeeeeeeeaeceeeeeeeeeeesaeeeeeeeenaees 16 3 6 1 4 Restart IP PBX Configuration 0 cccceeecceeeeeeeeeeeeeeaeeeeeeeesaeeesaeeseeeeeeaees 16 3 6 1 5 Revert IP PBX Configuration 0c ccccsceeeseeceeeeeeeeeeeeeaeeeeeeeesaeeesaeeeeeeeenaees 16 3 6 2 AGVanGG eet AEN eel pile dela dai 17 IER VER eet Ee availed Ad chides 19 4 1 User Configuration ita id aul tiie a bees 19 4 1 1 Addison eerst ee EE ENEE ue a DEN 19 4 1 2 Ed US ida 19 4 1 3 EE 19 4 2 User Group Configuration ccccccceesceceeeeeeeeeeeeeaaeeeeeeeceaeeesaaeeesaaeseeeeeseaeeesaeeeeeeessaees 20 4 2 1 Adda User Group aiii 21 4 2 2 Edita User Groupia an initia A Da E leia 21 4 2 3 Delete a User GOUD cin o iadi idas 21 4 3 Device Configur timida list 22 4 3 1 IPPO eiii altri 23 4 3 1 1 Add ERR 23 4 3 1 2 EAA RITTER 23 4 3 1 3 Delete a Device erea aA na EA ERa AAR EEA EAERI R 23 4 3 2 Extension Of IP Phone 24 4 3 2 1 Addian EXtensSioM sonir atie ee 24 4 3 2 2 Editan Extensi iio a e pe eee 24 4 3 2 3 Delete arn Extensi une ia a a tied 24 4 3 3 Analog PRONG EE it a 27 4 3 3 1 Add an Analog Phone aasssssasssssessrneessrrnesnnnnnnrnnnnntnnnernnnnnnnnnnnnnnnnennnnneannnne 27 4 3 3 2 Edit an Analog Phone ccccccceceeeceeeeeeeseeceeeeesaaeeesaaeeeeeeeseaeeeeeaeeneaeeeeaees 27
54. n Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Timeout for ringing before a call is answered Check to reject registration and calls from WAN in a SIP ID same as the extension number l e this extension must be on LAN IP PBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues If click YES IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode phones should 25 DTMF Mode Advanced Settings Selective Call Blocking Block SIP redirection from the extension Forward Options Unavailable Call Forward enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does not require D
55. net1n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing immediately after clicking ADD However the IP PBX Service needs to be restarted to regard calls from designated LAN subnets as LAN traffic Go to Service gt IP PBX Service and click Restart to regard calls as LAN traffic 2 5 1 Add a Route 1 Enter the IP Route ID Network Netmask and Gateway 2 Click ADD to have the newly added route in IP Rout ID 2 5 2 Edit a Route 1 Edit the information in a row 2 Click APPLY in the row to update the information 2 5 3 Delete a Route 1 Select a route ID 2 Click DEL to remove the route ID from the IP Route ID column 2 6 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems A popular work around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router or IP PBX It is required to apply an account and create a hostname in the account before configuration Click Enable give account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at DynDNS or 3322 net Service in Interval seconds periodically 2 6 1 Enable Dynamic DNS Typical hostname has a form of lt hostname gt dyndns org or lt hostname gt 3322 net
56. ngineering etc Each usergroup associates with a set of PBX features and call routing scopes In other words all users in the same usergroup share the same reachability of PBX features and final destinations The User Group Management page allows the administrator to manage usergroups Select User Management gt User Group and one can add edit or delete usergroups Go to Service gt IP PBX Service and click RELOAD to activate changes 20 4 2 1 Add a User Group 1 Enter a usergroup name beside the ADD button and then click ADD The name will show in Group ID Click the name in Group ID to view the edit page Enter settings shown in Table 4 2 Ola e SOs AIS Click SET to save the settings and click BACK to return to the USERGROUP MANAGEMENT page Now you can see the newly added usergroup displayed in the Group ID 4 2 2 Edit a User Group 1 Click a usergroup name in the Group ID 2 Edit settings shown in Table 4 2 3 Click SET 4 2 3 Delete a User Group 1 Select a Group ID 2 Click DEL to remove the usergroup from the Group ID Table 4 2 Usergroup Configuration Settings Field Description Group ID A unique group name containing alphabets numbers and underscore only without spaces 32 characters maximum Description Arbitrary description information Associated Trunks Select outbound SIP trunks and PSTN trunks accessible by this usergroup Note the order matters the hunting sequence in run t
57. nother phone The call park feature enables so by letting the callee transfer the call to the call park pilot number IP PBX will respond an available park line from the pool of call park numbers to the callee After that the callee may hang up current phone move to another phone and dial the park line number told by IP PBX to resume conversation with the caller If the callee does not call the given park line number to retrieve his call before timeout IP PBX will ring the original extension where the callee answered the call To configure Call Park feature select Feature gt Call Park 1 Enter settings shown in Table 5 1 2 Click APPLY Table 5 1 Call Park Configuration Settings Field Description Call Park Pilot Number A unique extension number for call parking e g 700 Available Parking Lines An extension pool for call parking e g 701 720 forms a 20 line pool available for system to park calls Parking Timeout Timeout waiting for picking up the parked call 5 2 Life Line PC 1 PC 2 only Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority For example someone dials an emergency call while all PSTN lines are in use In such case if the called number matches any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature gt Life line to configure life line feature 45
58. p Cannot set usergroup of analog phone extension Existed POTS Port of analog phone Existed Extension Number when adding a new analog phone Existed Extension Number when update the analog phone Cannot add the associated extension of analog phone Existed Extension in IP phone Cannot set Unavailable Timeout of analog phone Cannot set User of analog phone Cannot set user name of analog phone Cannot set usergroup of analog phone Cannot add the analog phone of usergroup Cannot set Input Gain of the analog phone Cannot set Output Gain of the analog phone 65 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1180 1181 1182 1183 1184 1185 1186 1187 1188 2001 2002 3001 3002 3003 3004 Cannot set Pickup Group of the analog phone Cannot set T 38 Enabled of the analog phone Cannot set voicemail status pin of the analog phone The user s extension does not exist Unknown phone type of the extension Invalid FXS port Enter an Extension number Analog phone does not exist Extension of the analog phone contains associated DID trunk Cannot delete the analog phone The POTS port group of analog phone does not exist Existed extension when adding a new extension of IP phone Cannot delete extension s voicemail configuration file Cannot set associated IP extension of usergroup Cannot set associated analog extension of usergroup Invalid MAXACTIVE
59. r this trunk in the list This must match configuration on the server side If the user does not know the DTMF mode on the server side select Not Sure from the list and SDP will automatically detect the DTMF mode is Inband or RFC2833 Click NO to disable or IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phone and ITSP side support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode should enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Indicate the trunk is over a bandwidth sensitive link e g across Internet Leave it blank to disable or specifies a limit of bandwidth in kbps for call admission Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default Override default User Agent header content Select to enable the limitation of concurrent calls for a SIP trunk When selecting Call Admission Control enter a number for allowed concurrent calls Select to use ENUM resolution or leave it as blank Select if failed to the registration and cannot identify any abnormal settings IP PBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues Select to loose the checking of in
60. r IP PBX Description Arbitrary description information 43 Terminal Password Password of SIP trunk given on the other IP PBX for authentication Language Preferred language for system instructions heard from the terminal Usergroup of Privilege When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this terminal There may not be any appropriate usergroups to select initially One can come back later once the expected usergroup has been added Bandwidth Sensitive Indicate the trunk is over a bandwidth sensitive link e g across Internet Bandwidth Limitation Leaves this blank to disable or specifies a limit of bandwidth in kbps for call admission 4 10 POTS Setting PC 1 PC 2 only This page allows selection of country based progress tones and or impedance and or compand type of POTS ports Click APPLY to save modifications Go to Service gt IP PBX Service and click RESTART to active new settings 8 Please refer to 4 2 for details 44 5 Feature Configuration A feature is a logical entity presenting a function module of IP PBX e g meet me conference auto attendant voice mail music on hold etc Any configuration change to a feature requires clicking RELOAD in Service gt IP PBX Service to take effect 5 1 Call Park During a call the callee may want to continue the conversation using a
61. runks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reload the IP PBX Service 60 7 Appendices 7 1 Keypad Default Settings for IP PBX IP PBX has some default keypad settings for general users to directly access functions via the keys on a phone Keypad Description 8 If extensions are in the same pickup group any extension in the pickup group can press 8 to pick up the call in ringing state extension Press plus an extension number to transfer the call to the extension E When the caller from trunks press to transfer the call the third party will see the caller ID of caller Call Park Pilot Press plus Call Park Pilot Number to transfer the call to Call Park Number 7 2 Error Messages Error codes could be seen at the bottom of the page when the configuration is not correct Followings are the meaning of the codes 1000 User does not exist 1001 Usergroup does not exist 1002 Enter a password 1003 Invalid User ID 1004 Invalid Usergroup ID 1005 Existed user 1006 Cannot add a user 1007 Cannot delete a user 1008 Cannot delete the associated user with a usergroup 1009 Cannot add the associated user to a usergroup 1010 Cannot set an associated usergroup to a user 12 Refer to Table 4 3 2 for more detail of pickup group 2 Refer to 5 1 for more detail of Call Park 61 1011 Cannot set user
62. rvices and no special purpose hardware is required Therefore the total cost of ownership of a converged network enabled by IP PBX is lower than building separated infrastructures for legacy telephony network and data network Moreover it comes with a web browsable interface to the data network configuration and voice service provisioning which brings both local and remote manageability of networks together to facilitate administration It is highly recommended to use Internet Explorer 6 0 or later 1 2 Platform Category PC I Front Panel Back Panel PC 2 PC 1 ETX 1825 ETX 1823 PC 2 ETX 1802 ETX 1801 PC 3 ETX 1800MXD ETX 1800MX PC 4 ETX 1800 1 3 Installation 1 AC Power 2 FXO port 1 2 FXO port5 3 USBport 4 WAN 5 LAN 1 AC Power 2 POTS ports 3 USB ports 4 WAN 5 LAN 100 240 V 50 60 Hz Usually 4 ports per daughter card numbered from right to the left The rightmost port at slot 0 is port 1 and the leftmost port at slot 1 if installed is port 8 FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables FXS ports are to be connected to analog phones fax machines or FXO ports of other devices ISDN BRI TE ports are to be connected to NT points from PSTN or other ISDN network side devices 2 external ports with compliance to USB 1 1 2 0 Plug in a USB hard drive for CDR voicemail backup from the internal storage Connect
63. s name 1012 Cannot set user s password 1013 Cannot set E mail Address 1014 Cannot set Attach Voicemail in E mail Notification 1015 Cannot set Description 1016 Extension does not exist 1022 Existed user in IP phone setting 1023 Existed user in analog phone setting 1024 Cannot synchronize voicemail user 1025 Cannot synchronize IP phone user 1026 Cannot synchronize analog phone user 1027 Existed usergroup 1028 Cannot add a usergroup 1029 Cannot add a reachable usergroup 1030 1040 Cannot add a reachable usergroup 1031 Existed associated user of usergroup 1032 Existed reachable usergroup of usergroup 1033 Usergroup is a reachable usergroup 1034 Existed associated extension of usergroup 1035 Usergroup is a privilege of usergroup 1036 Usergroup is an associated trunk 1037 Cannot delete the usergroup 1038 Usergroup has the reachable usergroup 1041 Usergroup does not have a reachable usergroup 1042 Cannot add the Reachable User Groups 1043 1044 Cannot delete the Reachable User Group 1045 Existed associated SIP trunk of a usergroup 1046 Cannot add the associated SIP trunk of a usergroup 1047 Cannot add the associated usergroup of the SIP trunk 1048 Cannot synchronize Usergroup of Privilege in trunks 1049 Associated SIP trunk of the usergroup does not exist 1050 Cannot delete the associated SIP trunk of the usergroup 1051 Cannot delete the associated usergroup of the SIP trunk 62 1052 1053
64. sergroup utility only select staff in Reachable User Group Reload the IP PBX Service 57 6 3 Case Il Two site configuration This case describes the typical settings of a two site configuration say Company B headquarters B HQ and its branch B BR located in another country Assume each site has a DSL connection for Internet access B HQ has 4 PSTN subscriber lines and B BR has 2 lines as shown in Figure 6 2 The provisioning tasks include Both sites have staff phones in cubes and offices and utility phones in public areas Each phone has one extension A utility phones can call extensions within the site it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks across Internet IP PBX at B HQ has a static IP address 64 1 0 1 and IP PBX at B BR has a static IP address 222 44 0 1 Only staff phones can call out to PSTN with a prefix 9 B HQ staff phones call out starting with 90118621 will relay to B BR through the SIP trunk and then hop off to PSTN in B BR Similarly B BR staff phones call out starting with 9001408 will relay to B HQ for PSTN hop off Incoming PSTN calls are answered by auto attendant and could be transferred to any extension 58 B HQ B BR sie Figure 6 2 Configuration steps in B HQ 1 Create usergroups named staff utility and ext all Ad
65. sfer to an extension No Action Perform the original actions in the IVR Select a wav file if Playback is selected in the In Hour Actions list Enter an extension number if Call To is selected in the In Hour Actions list Select one action during the off hours Play Back To play the selected prompt Call To To transfer to an extension No Action Perform the original actions in the IVR Select a wav file if Playback is selected in the Off Hour Actions list Enter an extension number if Call To is selected in the Off Hour Actions list 54 5 9 4 IVR Prompts Management One can upload customized IVR prompts in Feature gt IVR and click IVR Prompts Management tab 5 9 4 1Add an IVR Prompt 1 Selecta language from the Language list 2 Click Browse to find the expected recording in the local storage 3 Click PUT FILE to upload the file add it to the Prompt list 5 9 4 2Delete an IVR Prompt 1 Select a wav file from the All Files list 2 Click DEL The deleted file shall disappear from the All Files list 5 9 5 IVR Parameters IVR Parameters page offers the administrator to set to options Digit Input Timeout and User Response Timeout Select Feature gt IVR and then click IVR Parameters tab to see the configurations Table 5 9 5 IVR Parameters Configuration Digit input timeout Enter timeout for digit collection e g 5 sec User response timeout Enter timeout for caller response e g 15 s
66. short beeps before the normal dial tone when picking up the analog phone The user could then dial the voicemail pilot number to enter voice mail system to manage messages such as playback delete or move them from inbox to different folders In addition to indicating current voice mail capacity on the management page IP PBX can send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature gt Voicemail 1 Enter settings shown in Table 5 5 2 Click APPLY Table 5 5 Voice Mail Configuration Settings Field Voicemail Pilot Number Minimum Message Time Maximum Message Time Maximum number of messages per account SMTP Server E mail from Address Voicemail Available Space Check Send Alarm Email when Space Below Voicemail Space Left SMTP Server Account Description Number to access voice mail system IVR Messages less than this duration will not be notified by e mail E g 3 sec Maximum duration allowed for a single message E g 60 sec Maximum number of messages allowed per extension Hostname or IP address of the SMTP server for voicemail notification Most SMTP servers require a valid from address to accept a mailing request Select to enable the Alarm Email function described below Set a threshold in minutes to send an alarm email to the administrator when the space left is below it Sho
67. t IP PBX Configuration Click RESTART and the IP PBX Service will restart completely Currently active calls will be disconnected immediately This function is rarely required unless the network setting has been changed or the service operates abnormally without problematic configuration could be identified 3 6 1 5Revert IP PBX Configuration Click REVERT and IP PBX will erase current IP PBX settings and revert configuration back to the 16 factory default Note the reversion affects IP PBX service only but not other system services such as DHCP TFTP and NTP The backup IP PBX configuration files under TFTP remain intact after reversion so that one can restore to a specific time if a backup file had been generated then To revert the whole system back to the factory default as much as possible hold the hardware Reset button for 10 seconds Since this will wipe out almost everything generated by the user all system interfaces and services must be configured from scratch again if no appropriate backup configuration could be restored Note that such reversion will not erase backup configurations and existing voicemails Backup configuration files could be deleted in the TFTP Service page and voicemails could be deleted in the Maintenance page 3 6 2 Advance Select Service gt IP PBX Service and then click the Advance tab to configure IP PBX parameters After the configuration go to Service gt IP PBX Service and click RESTART
68. t extension E f selecting By Number the number being manipulated for extension DID is the called destination number As a result one should confirm what prefix usually the area code would be given by the service provider side so that a correct stripping could be configured accordingly A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic om dialing Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID When disabled DID clicks a usergroup in the list whose reachability to other usergroups and trunks will use as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Leaves it blank to have the default caller ID or enters a caller ID that is provided by your ISDN service provider 42 4 9 Terminal Trunk Configuration PC 1 PC 2 only ASIP trunk terminal refers to a SIP account for a remote SIP trunk to register with It terminates SIP registration and
69. te a SIP Trunk 1 Click the Trunks tab and select a trunk identifier 2 Click DEL to remove the SIP trunk from the Trunk Identifier Table 4 6 SIP Trunk Configuration Settings Field Description Trunk Identifier A unique number consisting of digits only Usually give the phone number issued by the ITSP for consistency 33 Description Dynamic Peer SIP Proxy SIP Proxy Port Auth Name Auth Password Registration Required SIP Registrar SIP Registrar Port Outbound Routegroup DID by Privilege DID of Extension Please refer to 4 5 for details Arbitrary description information Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IP PBX ata remote site with dynamic IP address Once the remote IP PBX registers calls from local to remote can be made reversely over the trunk Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Specify the name for authentication if different to the Trunk Identifier Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Select if registration to a registrar is required to activate the trunk This is true for a remote IP PBX or an ITSP account however may be not required in case of a SIP gat
70. to a broadband modem or a WAN router Connect to a LAN switch 2 System Configuration This section describes how to configure system parameters used by IP PBX The factory default of LAN IP address is 192 168 1 1 Connect to LAN port and the configuration Web interface is at https 192 168 1 1 Once connected the browser will ask for accepting a certificate Click Yes to see the home page Type in the default administrator ID and password both are admin to log in for administration The administrator password can be changed in the User Management gt User 1 Click admin in the Login ID 2 Change the password in Password 3 Click UPDATE to change the password Note For the system security please change the password after the first log in 2 1 PBX System The PBX System page briefs IP PBX status to the administrator Firmware versions IP addresses of WAN and LAN interfaces and default gateway router are shown in this page Click PBX System to see the basic information of IP PBX 2 2 Time Setup The Time Setup page allows administrator to configure time zone and date for IP PBX With correct time setup functions such as IVR worktime and voicemail can present the actions at the right time Select System gt Time Setup to see the current setting of time zone and date 2 2 1 System Time Zone Click a region country in the Time Zone list and click APPLY in System Timezone Setup 2 2 2 Real Time Clock RTC Setup Click
71. tory unless the trunk is configured for DID When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Select to see more settings shown below Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and voice sounds low choose a lower dB Delay in seconds before and after answering a call from 39 PSTN trunk 4 8 ISDN PSTN Trunk Configuration An ISDN PSTN trunk group is a logical group of one or more ISDN subscriber lines connecting to ISDN ports RJ45 on IP PBX Currently only Basic Rate Interface BRI ISDN service is supported BRI consists of two 64 kb s B channels and one 16 kb s D channel for a total of 144 kb s This basic service is intended to meet the needs of most individual users The ISDN PSTN TRUNK MANAGEMENT page allows the administrator to configure ISDN trunks Select Trunk gt ISDN PSTN Trunk and one can add edit and delete ISDN trunks Go to Service gt IP PBX Service and click RELOAD to activate changes 4 8 1 Add an ISDN PSTN Trunk 1 Click the Add New tab 2 Enter settings shown in Table 4 8 3 C
72. vice gt DHCP Service No extra settings needed if the phone uses TFTP for auto configuring 3 Click ENABLE to see Enable shows in the Auto Client Conf column Click EDIT and then DISABLE to disable the function 4 3 1 3Delete a Device 1 Select a Device ID 2 Click DEL to remove the device from the Device ID Table 4 3 1 ACC Automatic Client Configuration Settings Field Description SES A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Vendor Prefix Ask your IP Phone vendor for the Prefix MAC Address MAC address of the device Supplementary Configuration Specify if provided by the phone 23 Preference order of supported codec and packet times of Codec Preference the phone VAD is a technique that detects absence of audio and conserves bandwidth by preventing the transmission of Enable Voice Activity Detection VAD silent packets over the network Select if your IP Phone supports VAD DTMF mode Choose a DTMF mode used by the phone 4 3 2 Extension of IP Phone The EXTENSION MANAGEMENT page lets the administrator to create extensions Select Device gt Extension of IP Phone and one can add edit and delete extensions Go to Service gt IP PBX Service and click RELOAD to activate changes 4 3 2 1Add an Extension 1 Click ADD to set an extension 2 Enter settings shown in Table 4 3 2 3 Click ADD 4 Click BACK to see the newly adde
73. w the available space in Kbytes and minutes The storage inside IP PBX saves not only voice mails but also some other stuff such as CDR and logs The remained disk space is all for voice mails and it is the maximum available voice mail space Specify an account ID if the SMTP server requires 49 authentication for outgoing mails SMTP Server Password Specify the account password if the SMTP server requires authentication for outgoing mails 5 6 Meet me Prompts PC 1 PC 2 PC 3 only This page allows replacing built in meet me conference prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Find a corresponding recording in the local storage 3 Click PUT FILE to complete the replacement 4 If you want to change back to the original default prompt click a language and a prompt in the Language and Prompts list and then click USE DEFAULT Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Table 5 6 Replaceable Meet me Prompts Prompt Description Get PIN number Please enter the conference pin number Invalid PIN That pin is invalid for this conference Only Person You are currently the only person in this conference 5 7 Voicemail Prompts This page allows replacing built in voicemail system prompts with user recordings 1 Click a language and a prompt in the corresponding lists
74. xternal drive After the backup remove the USB connector of the external drive 2 9 2 SIP UA SIP UA lists the registration status of each client and remote IP PBX and the IP Address Port from where they register SIP trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address is dynamic or static Reg Progress is the response code and message if registration has been attempted but not successful so far Slave Registrar column is used only under the stackable mode It indicates with which slave box a SIP client is registered Blank means a client is registered with the master box locally 2 9 3 CDR Log The CDR Call Detail Record Log shows each call record including Calling and Dialed Numbers Caller ID Destination Interface trunk if outbound in use epochs when the call was made answered and ended and which yield the total and billable durations The last column denotes the disposition of a call like answered or not You can export the CDR as cvs file by clicking GET FILE 2 9 4 System Events Event log includes reported events from following system services NTP DNS DHCP and PPPoE 2 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call State shows the state of a call while Service gives the current action of the listed Client Field Client State Service Party 2 10 Firmw
75. y in the Room Number 5 3 2 Edit a Meet me Conference 1 Edit settings shown in a row 2 Click APPLY at the end of the row to update the information 5 3 3 Delete a Meet me Conference 1 Select a room number 2 Click DEL to remove the conference room from the Room Number Table 5 3 Meet me Conference Configuration Settings Field Description Room Number Meeting room number e g 8000 Description Arbitrary description information PIN to Join PIN for normal users to join the conference During a conference a normal user has following options to quit conference 1 to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conference During a conference the administrator has following options to quit conference 1 to mute unmute 2 to lock unlock the conference 3 to invite a user into the conference 4to drop a party from the conference 5 to drop all parties in the conference 6 to drop the last invited party by 3 to send DTMF string to the last invited party by 3 This is useful when the invited party is behind an IVR system 47 5 4 Music On Hold Music on hold MOH is used in several occasions for a single purpose to comfort the waiting party with music One could upload some candidate music files and pick one as the default one Select Feature gt Music On Hold to mana

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EnGenius SP-980 A SIP Gateway, Server, Client &amp; Trunk Black

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EnGenius SP-980 A SIP Gateway, Server, Client & Trunk Black