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Matrox EPI-TC2P32LPAF graphics card

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1. blank screen rolling or overlapping screen images The Matrox display driver may be trying to use settings your monitor doesn t support This can happen if a monitor was never selected in the software and the display resolution was changed to one your monitor doesn t support or ifthe monitor connected to your computer was changed without changing it in the software WARNING If incorrect software monitor settings are applied some monitors can be permanently damaged For more information see your monitor manual Windows 2000 XP 1 If your primary display is unusable restart your computer in VGA mode see Restarting in VGA mode page 17 2 Right click your Windows desktop background then click Properties gt Settings 3 Move the Screen area Windows 2000 or Screen resolution Windows XP slider down to 1ts lowest setting then click OK 4 Restart your computer normally CCI 5 Make sure the correct monitor is selected in Windows see page 12 6 Restore your original display settings see steps 2 and 3 Files on your system may have been deleted or corrupted Remove then restore Matrox software Note Before removing software make sure you have all the necessary files to reinstall software that may still be needed Note Windows 2000 XP You may need administrator rights to remove certain software For more information see Windows documentation Matrox EpicA Series User Guide 19 Windows 2000
2. t change monitor connections while your computer is turned on While your computer is turned on it may be using monitor settings that are specific to the current monitor connections Some devices may be permanently damaged if incorrect settings are used eb Note Whenever you change your connection setup make sure you re using the correct connectors and that all connectors are properly fastened Whenever you restart your computer make sure your monitors are already turned on Otherwise the software may not be able to properly detect your monitors 1 Attach the dual monitor cable or quad monitor cable EpicA TC 2 and EpicA TC 2 Lite Attach your Matrox dual monitor cable to the connector on the bracket of your Matrox card Make sure the connectors are properly fastened Dual monitor ES cable S Ss A WARNING To avoid damaging the LFH 60 connector on your dual monitor cable or on your graphics card carefully insert the connector on your dual monitor cable as straight as possible into the connector on your graphics card Specifically inserting the connectors into each other at an angle is likely to bend and damage the pins on the connector of the dual monitor cable 8 Matrox EpicA Series User Guide Epica TCA Attach your Matrox quad monitor cable to the connector on the bracket of your Matrox card Make sure the connectors are properly fastened Connect your mon
3. www matrox com graphics Graphics Solutions for Professionals Matrox Epica Series User Guide 10963 301 0111 2008 01 28 mattox Graphics for Professionals Overvievv Thank you for purchasing a Matrox Epica graphics card Your Matrox Epica product is a high performance low powered graphics card designed for thin client systems Matrox Epica server side software manages your Windows desktop in remote sessions Hardware supplied Matrox Epica card DVI dual monitor cable DVI quad monitor cablet DVI to HD15 adapters Epica TC2 card shown Included with Matrox Epica TC2 or TC2 Lite products T Included with Matrox Epica TC4 products t 2 adapters included with a dual monitor cable and 4 with a quad monitor cable Software supplied Matrox software is available from the Matrox Web site www matrox com graphics en finent products epica drivers_software php Client side software Windows 2000 XP XPe and Linux m Matrox display drivers and PowerDesk SE to use your Matrox graphics hardware and manage program windows in your local session Matrox PowerSpace to organize your Windows desktop in your local session Server side software Windows 2000 XP and Windows Server 2003 m Matrox PowerDesk Epica to manage program windows in remote sessions m Matrox PowerSpace Epica to organise your Windows desktop in remote sessions 2 Matrox EpicA Series User Guide Installation overview e
4. Trademarks e Marques d pos es Warenzeichen e Marchi registrati e Marcas registradas Matrox Electronic Systems Ltd Matrox Graphics INC emetent te Matrox DualHead CenterWINDOWTM DVDMaxTM GigaColor ASM ATCTM AuroraVX38mp AuroraVXTM DualHead2Go Epica Equinox Extio G400 G450 M G550 Marvel MED2mp MED2mp DVI MED3mp DVITM MED4mp MED5mp DVI MED5mp Millennium MMS Multi Monitor Series MultiDesk P650 P650 Low profile P690 P750 Parhelia Parhelia APVe Parhelia 512 Parhelia LX Parhelia HR256 PU4OLP PowerDesk M PowerSpace QID Quad Information Display RAD Quick Connect MaxVIEW MGA MGA G100 MGA G200 M Onyx PixellOUCHTM PrecisionCADTM Precision SGT M QuickDesk RAD2mp RAD3mp RAD9mp M RAD PCITM RAD PCle RADQ2mp Rainbow Runner SonoVUE SPECTRUMTM TheatreVUE TripleHead TripleHead2Go Adobe SYSTEMS INC EE Acrobat Reader Apple Computer E Apple Mac Mac OS Dolby Laboratories Inc Dolby Dolby Digital9 Intel Corporation cesc tat cc RR NER Rad Intel Pentium International Business Machines Corporation IBM2 VGA Macrovision Corporation Macrovision M Microsoft Corporal o lisa Aero Direct3D DirectDraw DirectShow M DirectXTM Microsoft MS DOS PowerPoint Windows Windows NT Windows Server Win
5. de conscience trouble de l orientation mouvement involontaire ou convulsion veuillez imm diatement cesser de jouer et consultez un m decin Pr cautions prendre dans tous les cas pour l utilisation d un jeu vid o Ne vous tenez pas trop pr s de l cran e Jouez bonne distance de l cran de TV et aussi loin que le permet le cordon de raccordement e Utilisez de pr f rence les jeux de vid o sur un cran de petite taille e vitez de jouer si vous tes fatigu ou si vous manquez de sommeil e Assurez vous que vous jouez dans une pi ce bien clair e e En cours d utilisation faites des pauses de dix quinze minutes toutes les heures MACROVISION English A Apparatus claims of US patent numbers 4 631 603 4 577 216 4 819 098 and 4 907 093 licensed for limited viewing uses only B This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited vievving uses only unless othenvise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Francais A Demande de num ros de brevet aux tats Unis 4 631 603 4 577 216 4 819 098 et 4 907 093 avec licence pour des utilisations limit es d affichage uniquement B
6. 26 Matrox EpicA Series User Guide Video The following troubleshooting items address problems related to video files Problem Video file playback is jerky skipping frames e Note Jerky video file playback may be the result of slow playback or recording Slow recording causes frames to be dropped frames aren t recorded If jerky video is caused by frames that were dropped during recording or by the video settings such as the encoding method the problem can only be fixed by recapturing the video under better conditions or with different video settings Cause Your hard disk may be too slow Solution Try defragmenting your hard disk To defragment a hard disk Windows 2000 XP Click Start gt Programs gt Accessories gt System Tools gt Disk Defragmenter Solution If possible try using a faster disk o Tip If your computer has more than one hard disk you may get better results if you play back video files from a disk other than the one where the Windows swap file is stored The Windows swap file is usually stored on drive C Solution Make sure the drive you re using a hard disk or DVD drive is using DMA if your drive supports DMA transfers To use DMA A WARNING Not all drives support DMA well For more information see the documentation that came with your hard disk Windows 2000 XP 1 Click Start gt Settings gt Control Panel gt Performance and Maintenance gt System double click gt Har
7. Click Start gt Programs gt Accessories gt System Tools gt System Information m Windows XP XPe Click Start gt Settings gt Control Panel gt Performance and Maintenance gt System double click Depending on your configuration of Windows this part of the step may not be necessary Matrox EpicA Series User Guide 41 Warranty A Limited Warranty Statement 1 Matrox Graphics Inc Matrox warrants to the end user customer who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of 3 years from the date of purchase This warranty applies only to the original end user purchaser and is non transferable Conditions and limitations of Matrox s warranty are stated below Matrox s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any a improper or inadequate maintenance b incompatibilities due to the user s hardware or software applications with or in which the Matrox product interfaces product of a special or custom made nature unauthorized modification or misuse improper installation misapplication or negligence operation outside the product s environmental specifications improper site preparation or maintenance gt Qo gt D a o software other causes that do not relate to a pro
8. EpicA TC4 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions T OREA RRA RE El ER ee VCCI oR 7 TAMBN CT TORE de RGR CHATS L BR EE EIT DD kt SE dE CECR RA RE ES EE EE GENEE EE E T EUROPE English European user s information Declaration of Conformity Remark for the Matrox hardware products supported by this guide Matrox EpicA TC2 Matrox EpicA TC2 Lite These devices comply with EC Directive 89 336 EEC for a Class B digital device They have been tested and found to comply with EN55022 CISPR22 and EN55024 CISPR24 In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures To meet EC requirements shielded cables must be used to connect the monitor and other peripherals to the card These products have been tested in a typical class B compliant host system It is assumed that these products will also achieve compliance in any class B compliant system Francais Informations aux utilisateurs Europ ens D claration de conformit Remarque sur les produits mat riels Matrox couverts par ce guide Matrox EpicA TC2 Matrox EpicA TC2 Lite Ces unit s sont conformes la directive communautaire 89 336 EEC pou
9. Note If your Matrox product is already partially or fully installed on your computer some or all the installation information in this guide may not apply to you However this information may be useful if you need to reinstall your Matrox product To install your Matrox product 1 Install the Matrox card see Hardware installation page 4 2 Connect your monitors see Connection setup page 7 3 Install the software see Software setup page 11 Matrox EpicA Series User Guide 3 Hardware installation 4 This section describes how to install your Matrox card If your Matrox graphics card is already installed in your computer skip to Connection setup page 7 For information specific to your computer like how to remove its cover see your system manual A WARNING To avoid personal injury and to prevent damage to your computer or Matrox hardware turn off your computer unplug it and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer While your computer is turned off but still plugged in some electrical current is supplied to the motherboard This current may prevent newly installed hardware from working properly Also static electricity can severely damage electronic parts Before touching any electronic parts drain static electricity from your body for example by touching the metal frame of your computer When handling a
10. Properties gt Settings 2 Move the Screen area Windows 2000 or Screen resolution Windows XP slider to a lower setting 3 Click OK to close the dialog box and apply changes If you re using a display area larger than 640 x 480 you can use larger system fonts to make some text more readable Windows 2000 XP 1 Right click your Windows desktop background then click Properties gt Settings gt Advanced gt General 2 Under Font size select Large Fonts 3 Click OK to close the dialog box and apply changes Poor TV or video recorder image quality Your software TV settings may need adjusting See Software setup page 16 There may be too many video devices between your video source and destination or one or more of the video devices may be degrading the quality of the video signal Demodulators long cables cable extensions and improper connections can all affect video signal quality If your video equipment supports it use S video connections For more information see Connection setup page 14 Try changing one or more video devices If possible use fewer connections For example don t use cable extensions The image settings on your TV may need adjusting Some TVs have an aperture control sometimes called PICTURE Lowering this setting may reduce this problem Reducing your TV s brightness setting may also improve image quality For more information see your TV manual 30 Matrox EpicA Ser
11. XP 1 If your primary display is unusable restart your computer in VGA mode see Restarting in VGA mode page 17 2 To remove Matrox software click Start gt Settings gt Control Panel gt Add Remove Programs double click gt Matrox PowerDesk HF and Driver gt Change Remove gt Yes Depending on your version and configuration of Windows this part of the step may not be necessary 3 Restart your computer for the changes to take effect 4 After your computer has restarted install the latest display driver for your Matrox card You may also need to reinstall other Matrox software Graphics Extra troubleshooting The following are extra troubleshooting items related to graphics hardware Problem Can t use Windows Windows reports a configuration error and or can t install or uninstall Matrox display driver ao Note Windows 2000 XP You may need administrator rights to install certain software For more information see Windows documentation Cause The problem may be specific to the motherboard in your computer Solution There may be a software update available for your motherboard To find out what motherboard model your computer is using see your system manual For more information contact the maker of your motherboard or computer Many motherboard or computer manufacturers have software updates available on their Web site Cause Files on your system may have been deleted or corrupted Solution Remov
12. be used for that card Software that depends on a certain display driver may not work with a graphics card that s not using the same display driver Note If your Matrox product was provided by the manufacturer of your computer check the Web site of that manufacturer for the latest display driver A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model If a graphics card isn t supported you may need to remove it If there s graphics hardware built into the motherboard of your computer that s not supported by your software see your system manual for information on how to disable this graphics hardware Windows 2000 XP If the Windows method for display driver installation was used instead of running the setup program included with your Matrox display driver the driver may not be installed for all the graphics cards it supports Run the setup program included with the Matrox display driver The setup program automatically installs the display driver for each Matrox graphics card it supports In multi display mode displays aren t numbered consecutively If you have more than one graphics card in your computer the rm ER display numbering may not be consecutive for the displays of a multiple display card for example a DualHead supporting card Display numbering depends on the types of expansion slots used in your computer AGP PCI and PCIe and the BIOS settings of your com
13. card carefully hold it by its edges and avoid touching its circuitry e Note Matrox low profile graphics cards ship with ATX brackets compatible with most systems If you have a low profile system you may need to change the standard bracket on your graphics card to a low profile bracket For more information see Replacing brackets on a low profile graphics card page 6 o Note Server only If you re not installing a Matrox graphics card on your server skip to Server side software setup page 12 1 Open your computer and remove your existing graphics card If a graphics card isn t already installed in your computer skip to step 2 a Using Add Remove Programs in the Windows Control Panel remove any currently installed display drivers Restart your computer for the changes to take effect After your computer restarts you re prompted to install drivers for the new graphics hardware detected Click Cancel Matrox EpicA Series User Guide b Turn off your computer and all peripherals such as your monitor or printer c Open the computer and remove your existing graphics card If graphics hardvvare is built into the motherboard of your computer you may need to disable it manually For more information see your system manual 2 Choose a PCI slot Badieohcomput n Most computers have different types of expansion slots Choose a PCI not PCI Pci f i 16 Express slot
14. in specifications at any time and without notice The information provided by this document is believed to be accurate and reliable However no responsibility is assumed by Matrox Graphics Inc for its use nor for any infringements of patents or other rights of third parties resulting from its use No license is granted under any patents or patent rights of Matrox Graphics Inc Francais Responsabilit LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT TRE MODIFI ES A TOUT MOMENT SANS PR AVIS Matrox Graphics Inc se r serve le droit de modifier les sp cifications tout moment sans pr avis Les informations contenues dans ce manuel sont reconnues comme tant pr cises et fiables Cependant Matrox Graphics Inc n assume aucune responsabilit concernant leur utilisation ni leur contrefacon ou les autres droits des tiers r sultant de leur utilisation Aucune licence n est accord e sur aucun brevet ou droit d exploiter un brevet de Matrox Graphics Inc Deutsch Haftungsablehnungserkl rung DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KONNEN OHNE VORHERIGE ANK NDIGUNG GE NDERT WERDEN Die Matrox Graphics Inc beh lt sich das Recht vor jederzeit und ohne Ank ndigung technische Daten zu ndern Es wird keine Garantie f r die Richtigkeit des Inhalts dieses Handbuchs bernommen Weiterhin bernimmt die Matrox Graphics Inc keinerlei Verantwortung f r die Benutzung dieses Handbuchs weder f r Verst Be gegen Patentrechte
15. is required to meet FCC requirements CANADA English Industry Canada Compliance Statement Remark for the Matrox product support by this guide Matrox EpicA TC4 These digital apparatus does not exceed the Class A limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada Fran ais Conformit avec les exigences du minist re de l Industrie Canada Remarque sur les produits mat riels Matrox couverts par ce guide Matrox EpicA TC4 Ce present appareil num rique n met aucun bruit radio lectrique d passant les limites applicables aux appareils num riques de Classe A prescrites dans le Reglement sur le brouillage radio lectrique dict par Industrie Canada JAPAN VCCI Compliance Statement Remark for the Matrox hardware products supported by this guide Matrox EpicA TC2 Matrox EpicA TC2 Lite Thisis a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual ZORO RULE RE ERE AER RR VCCI ORTHO I SCC WEE EE AENA LE HAE LOUE TAN CORD VAT LEY a EISE L TEA SNS als FILBLO ES ERA E PE o CIE LRU OE LT FEUX JAPAN VCCI Compliance Statement Remark for the Matrox hardware products supported by this guide Matrox
16. noch f r andere Rechte Dritter die aus seinem Gebrauch resultieren m gen Es werden keinerlei Lizenzrechte gew hrt f r s mtliche Patente oder Patentrechte der Matrox Graphics Inc Italiano Discrezionalit LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO Matrox Graphics Inc si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili In ogni caso non imputabile a Matrox Graphics Inc nessuna responsabilit per il loro utilizzo come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo Espa ol Renuncia LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO Matrox Graphics Inc se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso La informaci n facilitada en este documento se considera que es exacta y fiable Sin embargo Matrox Graphics Inc no asume ninguna responsabilidad por su uso ni por cualquier infracci n de patentes u otros derechos de terceras partes derivados de su uso No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 North America 1 800 361 1408 In
17. or minimize any window or dialog box that may be covering the window or dialog box you want to see If you re using multi display mode the program window or dialog box may be in a display or on a monitor that s unusable For example your monitor may not be properly connected or configured Make sure all the displays and monitors you want to use are usable For more information see other troubleshooting items in this guide The software may be using a display you didn t intend to use or the software may be configured to use more displays than the actual number of monitors you have For example you may be in DualHead Multi Display mode but you only have one monitor Disable the display Windows 2000 XP Only while using multiple displays in independent mode For more information see PowerDesk help 1 Right click your Windows desktop background then click Properties gt Settings 2 Select the display you want to disable then clear the Extend my Windows desktop onto this monitor check box 3 Click OK or Apply for your changes to take effect Matrox EpicA Series User Guide 25 Cause The program window or dialog box may be somewhere off screen Solution Ifthe program window you want to see is named on the Windows taskbar right click on it and select Maximize If you click Restore the program window goes back to its previous position To fix this problem see the other solutions Solution Manually mov
18. palette for all your displays If youre using BNC connectors with a Plug and Play monitor the Plug and Play feature of your monitor can t be used To use the Plug and Play feature of your monitor instead of the BNC connectors use the 15 pin connector at the back of your monitor The display resolutions and refresh rates available depend on your Matrox graphics card display driver software monitor settings and monitor For information on the capabilities of your monitor see your monitor documentation While using the highest number of displays at a time at the highest resolution certain limitations may apply For example video playback may be limited While using full screen remote sessions your maximum display resolution may be different than the maximum of your Matrox graphics hardware Wide screen modes may be available For more information contact your Matrox representative Epica TC2 Lite Your Matrox product supports DualHead features DualHead features control 2 displays at a time While using only 1 display your Matrox graphics card supports display resolutions up to 2048 x 1536 While using 2 displays at a time your Matrox graphics card supports display resolutions up to 1600 x 1200 The highest display resolution supported for digital monitors is 1280 x 1024 While using 2 displays in independent mode each monitor has its own monitor settings refresh rates Epica TC2 Your Matrox product supports D
19. tal caso el usuario deber adoptar las medidas adecuadas Para satisfacer las disposiciones de la CE deber n utilizarse cables apantallados para conectar el monitor y dem s perif ricos a la tarjeta Estos productos han sido sometidos a prueba en un t pico sistema anfitri n que responde a los requisitos de la clase B Se supone que estos productos cumplir n tambi n con las normas en cualquier sistema que responda a los requisitos de la clase B EUROPE English European user s information Declaration of Conformity C Remark for the Matrox hardware products supported by this guide Matrox EpicA TC4 These devices comply with EC Directive 89 336 EEC for a Class A digital device They have been tested and found to comply with EN55022 CISPR22 and EN55024 CISPR24 In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures To meet EC requirements shielded cables must be used to connect the monitor and other peripherals to the card These products have been tested in a typical class A compliant host system lt is assumed that these products will also achieve compliance in any class A compliant system Francais Informations aux utilisateurs Europ ens D claration de conformit Remarque sur les produits mat riels Matrox couverts par ce guide Matrox EpicA TC4 Ces unit s sont conformes la directive communautaire 89 336 EEC pour les unit s num riques de cl
20. update may be available to let you do this The BIOS of most computers can be updated with software For a possible BIOS update for your computer contact your system vendor If there s a graphics controller built into the motherboard of your computer by changing your computer BIOS settings you may be able to change which device controls your primary display For more information see your system manual If you don t need to use the graphics card that s controlling your primary display remove it from your computer If your primary display is controlled by the motherboard of your computer see your system manual for information on how to disable this graphics controller The program youre using may not work properly with systems using more than one display ata time An update may be available for the program you re using This update may fix problems this program has with multi display systems For more information contact the software distributor for the program you re using If you re using multiple displays in independent mode try using stretched mode instead Programs that don t work in independent mode may work in stretched mode For more information see Matrox PowerDesk help Windows 2000 XP For advanced users To use a program that doesn t support multi display systems you can disable all displays other than your primary display 1 Double click the PowerDesk icon CJ on your Windows taskbar to access the PowerDesk m
21. Ce produit b n ficie d une technologie de protection de droits d auteur mis en uvre par des demandes de brevets am ricains et d autres droits de propri t intellectuelle de Macrovision Corporation et d autres propri taires de droits L utilisation de cette technologie de protection de droits d auteur doit tre autoris e par Macrovision Corporation et est destin e des utilisations domestiques ou de consultation limit e autoris es par Macrovision Corporation L ing nierie rebours ou le d sassemblage est interdit Deutsch A Patentanspr che f r Ger te mit US Patentnummern 4 631 603 4 577 216 4 819 098 und 4 907 093 die nur f r eingeschr nkte Anzeigen lizenziert sind B Dieses Produkt enth lt urheberrechtlich gesch tzte Technologie die durch Patentanspr che bestimmter US Patente und andere geistige Eigentumsrechte der Macrovision Corporation und anderen Eigent mern von Rechten gesch tzt sind Die Verwendung dieser urheberrechtlich gesch tzten Technologie mu von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen f r private Zwecke und anderen Einschr nkungen unterliegende Zwecke eingesetzt werden sofern keine Genehmigung f r andere Zwecke von Macrovision vorliegt Reverse Engineering und Disassemblieren ist untersagt Italiano A Diritti di brevetto USA n 4 631 603 4 577 216 4 819 098 e 4 907 093 in licenza solamente per la visualizzazione limitata B Questo prodotto incorpora una tecnolo
22. R A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS WITH RESPECT TO THE HARDWARE AND OR SOFTWARE MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS IN WHOLE OR IN PART WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer purchases the Matrox product this Limited Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain limitations of this Limited Warranty Statement may not apply to the consumer To the extent allowed by local law the remedies provided in this Limited Warranty Statement are the customer s sole and exclusive remedies 42 Matrox EpicA Series User Guide C Limitations of Liability 1 EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED VVARRANTY STATEMENT IN NO EVENT SHALL MATROX BE LIABLE FOR a any direct indirect special incidental consequential foreseeable or unforeseeable or punitive damages vvhether based on contract tort delict or any other legal theory and vvhether advised of the possibility of such damages and or b damages arising from the loss of use data production revenue and or profit of in connection vvith the Matrox product or any business interruption Without prejudice to the foregoing any liability of Matrox for any
23. ade show information and other relevant material m Visit the Matrox Graphics Web site at www matrox com graphics m E mail questions or comments regarding the site to webmaster matrox com If you have a problem Matrox values your business and offers professional support for your Matrox product For product support contact your Matrox representative or visit our technical support Web site at www matrox com graphics support Information we need Please give a complete description of the problem and include m Matrox card serial number model number revision number BIOS number driver type and version and memory address at which the Matrox card is installed m Computer brand and model name m Monitor brand and model name m Operating system version and service pack m Brand and model of any other cards and devices installed on your system Program specific problems If a problem appears with a specific program please give us the following information m Display settings color palette display resolution and so on applied when the problem Occurs m If possible take note of the file and segment address that caused the problem m Detailed steps known to cause the bug so we can reproduce it 40 Matrox EpicA Series User Guide Where to get information For system information m Windows 2000 Right click the My Computer icon on your Windows desktop background then click Properties m Windows 2000 XP
24. ain interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Multi Display Setup Make sure you re using 1 display 3 Click Start gt Settings gt Control Panel gt Performance and Maintenance gt System double click gt Hardware gt Device Manager Depending on your version and configuration of Windows this part of the step may not be necessary 4 Click the plus sign to the left of the Display adapters 5 For each display adapter except for the one controlling your primary display right click the name of a display adapter then click Disable gt Yes Note Your primary display can t be disabled 22 Matrox EpicA Series User Guide G Problem Cause Solution 0 Solution Cause Solution Problem Cause Solution 6 Restart your computer for changes to take effect Note To restore display adapters repeat steps 3 5 but click Enable in step 5 Not all graphics cards in the computer are fully supported Software doesn t work with a certain graphics card or another graphics card doesn t work at all If you have different models of graphics cards in your computer your Matrox display driver may not support all the graphics cards in your computer Under Windows 2000 XP a display driver may support one or more graphics cards If a display driver doesn t support a certain card a different display driver must
25. asse A Les tests effectu s ont prouv qu elles sont conformes aux normes EN55022 CISPR22 et EN55024 CISPR24 Le fonctionnement de ces produits dans un environnement r sidentiel peut causer des interf rences radio dans ce cas l utilisateur peut tre amen prendre les mesures appropri es Pour respecter les imp ratifs communautaires les c bles de connexion entre le moniteur ou autres p riph riques et la carte doivent tre blind s Ces produits ont t test s dans un syst me h te typique compatible classe A On suppose qu ils pr senteront la m me compatibilit dans tout syst me compatible classe A Deutsch Information f r europ ische Anvvender Konformit tserkl rung Anmerkung f r die Matrox Hardware Produktunterst tzung durch dieses Handbuch Matrox EpicA TC4 Diese Ger te entsprechen EC Direktive 89 336 EEC f r ein digitales Ger t Klasse A Sie wurden getestet und entsprechen demnach EN55022 CISPR22 und EN55024 CISPR24 In einer Wohnumgebung k nnen diese Produkte Funkinterferenzen erzeugen und der Benutzer kann gen tigt sein entsprechende MaBnahmen zu ergreifen Um EG Anforderungen zu entsprechen m ssen zum AnschlieBen des Monitors und anderer Peripherieger te an die Karte abgeschirmte Kabel verwendet werden Diese Produkt wurden in einem typischen der Klasse A entsprechenden Host System getestet Es wird davon ausgegangen da diese Produkte auch in jedem Klasse A entsprechenden System entsprechend funkt
26. breach of warranty shall be limited to the amount paid by the customer for the defective hardware in question To the extent allowed by local law Matrox s entire liability and the customer s exclusive remedy shall be the repair or replacement of any defective product during the warranty period Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software Customer shall be responsible for all applicable taxes duties and customs fees on any replacement unit as well as all transport insurance storage and other charges incurred on all returned products D Obtaining Service 1 Verify that your Matrox product was installed and configured according to the information in its accompanying documentation If you are still experiencing difficulties please contact your dealer where you purchased your Matrox product If you must return a Matrox product leave the configuration as it was when you were using it and leave all identification stickers on the product Pack the product in its original box and return to your Matrox dealer where the product was purchased together with your proof of purchase Your Matrox dealer will return the product for you Alternatively if this first option is unavailable to you you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization RMA number upon receipt of adequate proof of purchase and inform
27. ct see Set up your display software page 12 fyour computer has no audio LINE OUT connector you can use its SPKR speaker connector instead In this case all your computer sound output goes to the video device you connected to 16 Matrox EpicA Series User Guide Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide Restarting in VGA mode Windows 2000 XP What follows is information on how to restart your computer in VGA mode 1 Click Start gt Shut Down gt Restart gt OR to restart your computer Depending on your version and configuration of Windows this part of the step may not be necessary If your primary monitor is unusable see your system manual for information on how to restart your computer using a hardware control 2 Before Windows starts press F8 for the Windows startup menu to appear If F8 doesn t work instead try pressing and holding Ctrl before Windows starts 3 Select VGA mode then press Enter Graphics Main troubleshooting This section addresses possible problems that could prevent you from using your computer Problem Computer doesn t display information or boot after Matrox card is installed Cause Your Matrox card may not be properly installed Solution Make sure your Matrox card is properly installed Specifically make sure the card is firmly inserted in its expansi
28. ction setup page 14 Your TV or video recorder may not be properly set up If a TV is connected to your Matrox graphics card and the TV has a TV VIDEO switch set it to VIDEO For more information see your TV manual Ifa video recorder is connected to your Matrox graphics card and the video recorder has a TUNER LINE switch set 1t to LINE For more information see your video recorder manual Matrox software may not be set up for TV output Particularly the TV standard selected may not be correct Windows 2000 XP See Software setup page 16 TV output isn t supported with full screen DOS display modes for example the information you see before Windows starts or with standard VGA mode for example when you restart Windows in safe mode Older programs may use these display modes While one of these display modes is in use your TV displays nothing black View the program you re using with your computer monitor instead of your TV Matrox EpicA Series User Guide 29 Problem Cause Solution Solution Problem Cause Solution Cause Solution Solution Solution Cause Solution Computer text is hard to read vvith a TV The resolution of a TV is lower than a typical computer display As a result some text may be harder to read with a TV than with a computer monitor Lower your computer display resolution Windows 2000 XP 1 Right click your Windows desktop background then click
29. d separately see http shopmatrox com Environmental specifications m Minimum maximum ambient operating temperatures 0 to 55 C Minimum maximum storage temperature 40 to 75 C m Maximum altitude for operation 3 000 meters m Maximum altitude for transport 12 000 meters m Operating humidity 20 to 80 relative humidity non condensing m Storage humidity 5 to 95 relative humidity non condensing Digital monitor information m TMDS Transition Minimized Differential Signaling encoding based on the Silicon Image PanelLink standard m DDWG Digital Display Working Group compliant DVI connector m EDID Extended Display Identification Data 1 2 1 3 without the extended data block and 2 0 support 36 Matrox EpicA Series User Guide Maximum card dimensions Matrox Epica TC2 Lite de in 1 91 cm 6 60 in 16 80 cm Matrox EpicA Series User Guide 37 Maximum card dimensions Matrox Epica TC2 lt 0 75 in 1 91 cm i in 6 44 cm 5 20 in 13 21 cm 0 325 in 0 83 cm 38 Matrox EpicA Series User Guide Maximum card dimensions Matrox Epica TC4 6 60 in 16 80cm Ps 2 536 in 6 44 cm Vies 0 83 cm Matrox EpicA Series User Guide 39 Customer support Matrox Web Matrox is on the Internet with a World Wide Web WWW site Our Web site has product literature press releases technical material a sales office list tr
30. dows VistaTM Silicon Graphics INC ueneno nero rax eu nores OpenGL 9 Silicon Image inct acilia PanelLink U S Environmental Protection Agency Energy Star e English Registered trademarks are registered in the United States Canada and or other countries All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged e Fran ais Les marques d pos es sont d pos es aux Etats Unis au Canada et ou dans d autres pays Toutes les autres marques et tous les autres noms d pos s reconnus nationalement ou internationalement sont galement reconnus par les pr sentes Deutsch Die eingetragenen Warenzeichen sind in den USA Kanada und oder anderen Landern registriert Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt Italiano marchi registrati sono registrati negli Stati Uniti in Canada e o in altri paesi Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui e Espa ol Las marcas registradas est n registradas en los EE UU Canad u otros pa ses Por medio del presente se reconocen todas las dem s marcas y nombres comerciales reconocidos a nivel nacional e internacional English Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE Matrox Graphics Inc reserves the right to make changes
31. duct defect j defects or damage suffered as a result of force majeure including theft k defects or damage suffered as a result of normal wear and tear and or I stolen goods If Matrox receives during the applicable warranty period notice of a defect in a warranted hardware product and the defective Matrox product in question Matrox shall at its sole option either repair or replace the product and shall return the repaired product or a replacement product within a reasonable delay The replacement product may not be new provided that it has functionality at least equal to that of the product being replaced This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers This Limited Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world B Limitations of Warranty 1 NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO MATROX PRODUCTS MATROX SPECIFICALLY DISCLAIMS and the customer by accepting the Matrox product specifically accepts such disclaimer and waives ALL OTHER WARRANTIES EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FO
32. dware gt Device Manager Depending on your version and configuration of Windows this part of the step may not be necessary 2 Double click the IDE ATA ATAPI controllers list item to expand it then double click the name of the appropriate controller 3 Change each Transfer Mode setting to DMA if available 4 Click OK to accept the changes Matrox EpicA Series User Guide 27 Cause Solution Cause Solution Problem Cause Solution DVD Too many programs may be running using up computer resources Close other programs including memory resident programs like System Agent Your Matrox graphics card may be sharing an IRQ interrupt request with another PCI card in your computer for example a network card Try moving the PCI card to another PCI slot in your computer For more information see the documentation for this card or see your system manual Mouse pointer flickers or disappears when it s over a video window You may be using a customized mouse pointer Windows draws customized mouse pointers in a way that may cause them to flicker or disappear while they re over a video window Windows 2000 XP Use default Windows mouse pointers 1 Click Start gt Settings gt Control Panel gt Printers and Other Hardware gt Mouse double click Depending on your version and configuration of Windows this part of the step may not be necessary 2 Click the Pointers tab 3 In the Scheme bo
33. e then restore Matrox software For more information see page 19 Problem Monitor settings aren t automatically detected A WARNING If incorrect software monitor settings are used your display may become unusable and some monitors can be permanently damaged For more information see your monitor manual 20 Matrox EpicA Series User Guide Cause Solution Cause Solution Problem Cause Solution Note Windows 2000 XP To check if your monitor settings are properly selected 1 Right click your Windows desktop background then click Properties gt Settings gt Advanced gt Monitor If you re using multiple displays in independent mode select a display before clicking Advanced 2 Ifyou see the name of your monitor or Plug and Play your monitor settings are properly selected If you see the wrong monitor name or Default monitor your monitor settings aren t properly selected Your monitor may not be Plug and Play Most new monitors are Plug and Play but many older ones aren t Software can t automatically detect settings for monitors that aren t Plug and Play Au Manually select your monitor settings in the software For more information see page 12 If a monitor was changed or added while Windows was running the new monitor may not be detected by the software Restart your computer If your monitor is a Plug and Play DDC monitor it should be automatically detected by the software Us
34. e the program window or dialog box 1 Press Alt Space 2 Ifyou see a pop up menu click Move If you don t see a pop up menu press M for Move 3 Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear then click The program window or dialog box should appear where you clicked Solution Windows 2000 XP 1 Double click the PowerDesk icon CH on your Windows taskbar to access the PowerDesk main interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Desktop Management 3 Enable one or more of the following features e Open program windows Maximize windows e Center dialog boxes and message boxes 4 Choose where you want the program window or dialog box to appear For more information see Matrox PowerDesk help Problem Display on digital monitor appears blurry or uses only a portion of the screen Cause Youmay be using a lower display resolution than what your digital monitor supports If your monitor supports display scaling the image on your screen may appear blurry If display scaling isn t supported the display may use only a portion of your screen Solution Select the highest display resolution available This generally results in better image quality While using 2 digital monitors at the same time certain limitations may apply For more information see page 34
35. engage in nor permit third parties to engage in any of the following e Providing or disclosing the Software to third parties e Providing use of the Software in a computer service business network time sharing multiple CPU or multi user arrangement to users who are not individually licensed by Matrox e Making alterations or copies of any kind in the Software except as specifically permitted above e Attempting to unassemble de compile or reverse engineer the Software in any way e Granting sublicenses leases or other rights in the Software to others e Making copies or verbal or media translations of the user s guide e Making telecommunication data transmissions of the Software Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser Upon termination for any reason all copies of the Software must be immediately returned to Matrox and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default Limited warranty Matrox warrants to you for a period of 90 days normal use from your date of purchase that 1 The CD disks on which the software is furnished and the documentation are not defective 2 The Software is properly recorded upon the CD disks included 3 The documentation is substantially complete and contains all the information Matrox deems necessary to use the software 4 The Software functio
36. ers_software php Your software package includes Matrox display drivers and Matrox PowerDesk software To run Matrox PowerSpace locally on the client side download Matrox PowerSpace from the Matrox Web site www matrox com graphics support drivers 2 Install your software package Windows detects new hardware when you restart If Matrox display drivers haven t been previously installed Windows prompts you to install a display driver Click Cancel then run the software package you downloaded Matrox EpicA Series User Guide 11 3 Install Matrox PowerSpace optional Run the Matrox PowerSpace software package you downloaded While PowerSpace is running on the client side it organizes your Windows desktop in your local session Matrox PowerSpace Epica needs to be installed on the server to organise your Windows desktop in remote sessions Configure your monitor settings Epica TC2 and Epica TC2 Lite To take full advantage of your graphics card make sure you have the correct monitor settings selected in Windows for each of your monitors a Right click your Windows desktop background then click Properties gt Settings gt Advanced gt Monitor If you re using a multi display desktop select a display before clicking Advanced b If Hide modes that this monitor cannot display is available make sure it s enabled Under Screen refresh rate select the highest refresh rate listed c Click OR gt OR For more inf
37. for your graphics card Your a card supports both 64 bit and 32 bit PCI slots Your system manual should identify i E PCI 64 bit the location of each type of expansion slot in slots your computer 32 bit e Note If you re using a PCI graphics card in a PCI 64 bit compatible slot your choice of PCI slot may affect your card or system performance For more information see your computer manual A WARNING Inserting your Matrox card into the wrong type of slot could damage your card your computer or both If you have a PCI card and the versions 32 or 64 bit of your card and PCI expansion slot are different only part of the card s edge connector the part closest to the bracket or expansion slot the part closest to the back of the computer should be used mun With multi display mode you may be able to use your existing graphics card For Windows 2000 XP see Windows 2000 XP online help under Install additional monitors Matrox EpicA Series User Guide 5 3 Insert your Matrox card a Position your Matrox card over the expansion slot you ve chosen b Push the card in firmly and evenly until it s fully seated in the slot c Secure the bracket of your Matrox card to the computer frame Your Matrox card is now installed Before restarting your computer connect your monitor or monitors Connec
38. ge off center or no picture at all Your monitor video controls may be improperly set Adjust your monitor controls brightness contrast and so on For more information see your monitor manual Your monitor may not be properly connected Make sure you re using the correct connectors see Connection setup page 7 and that all connectors are properly fastened Make sure the monitor power cable is firmly in place Make sure the connection to the back of the monitor is firmly in place If display problems occur after the startup screen of your operating system your software monitor settings may be incorrect Make sure correct software monitor settings are selected CC If your primary display is still usable see 5 page 12 Otherwise see the next troubleshooting item Windows 2000 XP Make sure you re not using inappropriate monitor setting customizations 1 Clickthe PowerDesk icon CH on your Windows taskbar to access the PowerDesk main interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Monitor Adjustments 18 Matrox EpicA Series User Guide Problem Cause 4 Solution Cause Solution G i 3 Select the appropriate device 4 Click Adjust visible area and refresh rate gt Restore defaults After the startup screen or after display settings are changed the screen image is garbled or unusable
39. gia per la protezione dei diritti d autore che coperta da brevetti USA e da altri diritti di propriet intellettuale detenuti da Macrovision Corporation e da altri titolari L utilizzo di questa tecnologia di protezione dei diritti d autore deve essere autorizzato da Macrovision Corporation ed intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision Corporation proibito il disassemblaggio o procedimenti di reverse engineering Espafiol A Aparato patentado en los EE UU con los n meros siguientes 4 631 603 4 577 216 4 819 098 y 4 907 093 con licencia para visualizaci n limitada nicamente B Este producto incorpora una tecnolog a de protecci n por Copyright mediante la demanda de ciertas patentes en los EE UU y otros derechos de propiedad intelectual de Macrovision Corporation y otros propietarios de los derechos La utilizaci n de esta tecnolog a de protecci n por Copyright debe ser autorizada por Macrovision Corporation y est destinada a su utilizaci n dom stica y otras formas de visualizaci n limitada a menos que Macrovision Corporation exprese lo contrario Est prohibida la utilizaci n de t cnicas de ingenier a inversa y el desmontaje Copyright 2008 Matrox Graphics Inc e English All rights reserved e Francais Tous droits r serv s e Deutsch Alle Rechte vorbehalten Italiano Tutti i diritti riservati e Espa ol Reservados todos los derechos
40. ideo 27 28 TV output Connection setup 14 16 Display modes 29 Software setup 16 Troubleshooting 29 31 V VESA 34 VGA 34 VV Warning 4 5 8 12 14 19 20 21 Warranty 42 43 Web Matrox 40 Matrox EpicA Series User Guide 45 Thank you for choosing Matrox Please register online http www matrox com graphics registration to be eligible for customer support new product announcements and information on special offers and upcoming events Graphics for Professionals USA FCC Compliance Statement Remark for the Matrox product support by this guide Matrox EpicA TC2 Matrox EpicA TC2 Lite C This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the se
41. ies User Guide Problem Cause Solution Problem Cause Solution Sound Can t record video vvith a video recorder The video source may be copy protected Your Matrox product may not let you make copies of copy protected video Some video sources let you make a copy of a video but you may not be able to make a copy of that copy To get copies of a copy protected video contact the vendor of the video Video appears stretched or squished on a TV Windows 2000 XP If you re using the PureVideo DVDMax feature to view video full screen on your TV the aspect ratio of a video may not match the aspect ratio of your TV Adjust software settings 1 Double click the PowerDesk icon im on your Windows taskbar to access the PowerDesk main interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Video Playback Settings gt PureVideo DVDMax settings 3 Select Preserve aspect ratio 4 Select Detect video aspect ratio based on gt Video window 5 Select the aspect ratio of your TV 4 3 or 16 9 most TVs are 4 3 6 Click OK or Apply for your changes to take effect For more information see context sensitive help The following troubleshooting items address problems related to sound cards Problem Cause Solution Cause Solution Sound doesn t record video files play back with no sound or sound output is distorted
42. ing multiple displays under Windows 2000 XP program doesn t work with main graphics card Your main graphics card may not be controlling your primary display The graphics card that controls your primary display is the one that first displays information when you restart your computer A program that doesn t recognize multiple displays may not work with a graphics card unless it s controlling your primary display Your computer BIOS Basic Input Output System and the slot type AGP PCL or PCIe see Choose a PCI slot page 5 of each graphics card help determine which graphics card controls your primary display If you re having problems with a program that can be moved on your Windows desktop run this program on your primary display Make sure the program window doesn t overlap any other display If the program doesn t work with the graphics card controlling your primary display or you want your main graphics card to control your primary display see the other solutions Matrox EpicA Series User Guide 21 Solution Solution Solution Cause Solution Solution Solution 0 Change the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display For information on how to change your computer BIOS settings see your system manual If your computer BIOS doesn t let you select which slot type has priority for becoming the primary display a BIOS
43. ionieren Italiano Informazioni per gli utenti europei Dichiarazione di conformit Nota per i prodotti hardware Matrox supportati da questa guida Matrox EpicA TC4 Questi dispositivi sono conformi alla direttiva CEE 89 336 EEC relativamente ai dispositivi digitali di Classe A Sono stati provati e sono risultati conformi alle norme EN55022 CISPR22 e EN55024 CISPR24 In un ambiente domestico questi prodotti possono causare radiointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati Questi prodotti sono stati provati in un tipico sistema host conforme alla classe A Inoltre si d per scontato che questi prodotti acquisiranno la conformit in qualsiasi sistema conforme alla classe A Espa ol Informaci n para usuarios europeos Declaraci n de conformidad Observaci n referente a los productos de hardware de Matrox apoyados por este manual Matrox EpicA TC4 Estos dispositivos cumplen con la directiva de la CE 89 336 EEC para dispositivos digitales de Clase A Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022 CISPR22 y EN55024 CISPR24 En entornos residenciales estos productos pueden causar interferencias en las comunicaciones por radio en tal caso el usuario deber adoptar las medidas adecuadas Para satisfacer las disposicione
44. itors Connect your preferred monitor to the main DVI connector of your multi monitor cable Ifyour monitor has a DVI connector connect it directly to the main DVI connector of your multi monitor cable Ifyour monitor has an HD 15 connector use the DVI to HD15 adapter included with your product to connect your monitor to the main connector Make sure the connectors are properly fastened Quad monitor cable 1 1 D 1 1 rj 1 LI q rl o gt DH e Y Monitor connector DVI DVI to HD15 adapter p 2 Monitor connector HD 15 Your Matrox card is now installed Restart your computer and install your Matrox software see Software setup page 11 Note Monitors are numbered consecutively based on which connector each is attached to Numbering starts with the primary display the one that first displays information when you restart your computer Ifanother graphics card is installed in your computer display numbering may be different Epica TC2 and Epica TC4 Epica TC2 Lite Matrox EpicA Series User Guide 9 Note To connect a digital monitor a monitor that uses digital input usually a flat panel monitor to your Matrox product your monitor must have a DVI connector Some monitors
45. k OK 4 For the Line In and or Microphone controls make sure the Volume slider Volume levels are okay if you re not sure try half level and the appropriate Select check box is enabled 5 Click Options gt Properties JE M Select 6 Click the Playback button enable all check boxes in the list box then click OR 7 For the Master Line Aux and or Wave controls make sure the Volume sliders are at one quarter to one half levels if you re not sure try half level and the Mute check boxes are cleared 32 Matrox EpicA Series User Guide 8 Close the dialog box i Note Depending on your sound driver certain labels may be different For example Line In may be labeled Line Cause The problem may be specific to the sound card you have Solution For more information see your sound card manual More Information We provide additional information in help and Readme files Be sure to check for any last minute release notes included with your product Also check the Matrox Web site www matrox com mga for the latest Matrox software technical support and product information Matrox EpicA Series User Guide 33 Display information Your Matrox graphics card is 10000 VGA compatible and supports all VESA standards VBE 2 0 Super VGA modes DPMS energy saving and DDC 2B Plug and Play monitor To get the most of your Matrox product we recommend using the highest color palette setting a 32 bit color
46. kground then click Properties gt Effects 2 Disable one or more features under Visual effects Windows XP 1 Right click your Windows desktop background then click Properties gt Appearance gt Effects 2 Disable one or more features Solution Ifpossible update your Matrox display driver Matrox makes new display drivers available on the Matrox Web site www matrox com mga Q Note If your Matrox product was provided by the manufacturer of your computer check the Web site of that manufacturer for the latest display driver A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model 24 Matrox EpicA Series User Guide Solution Problem Cause Solution Cause Solution Cause Solution Windows 2000 XP Disable Matrox hardware acceleration 1 Right click your Windows desktop background then click Properties gt Settings gt Advanced gt Troubleshooting 2 Move the Hardware acceleration slider to None 3 Click OK gt OR to accept the changes Note If you identify a program that doesn t work well with Matrox acceleration please contact Matrox technical support see page 40 and describe the problem This information may help us come up with a fix or work around in a future driver release Program window or dialog box doesn t appear on screen Another window or dialog box may be covering the window or dialog box you want to see Move close
47. lay device the display of the new device may be garbled or unusable Some devices may be permanently damaged if incorrect settings are used 2 Attach TV adapter Secondary DVI connector N Use a DVI to HD15 adapter to connect the TV output a adapter g TV output adapter to the secondary DVI connector 2 4 on your dual monitor cable DVI to HD15 adapter 14 Matrox EpicA Series User Guide 3 Connect video output To connect to a TV or a video recorder you ll need a composite video RCA or S video cable If your video device a TV or a video recorder didn t come with one of these cables these types of cable are available at most electronics stores The type of cable you use depends on what your video device supports Many video devices support composite video connections and some higher quality video devices support S video connections a Attach one end of your composite video or S video cable to the appropriate connector on your TV adapter b Attach the other end to the VIDEO IN connector on your TV or video recorder c Before viewing or recording video output directly from your computer make sure your TV or video recorder is set up to use line input For example if your TV has a TV VIDEO switch set it to VIDEO or if your video recorder has a TUNER LINE switch set it to LINE Optionally if you use the composite video and S video connectors on your Matrox TV adap
48. ll Matrox PowerSpace Epica optional Run the PowerSpace software package you downloaded Matrox EpicA Series User Guide 13 TV output Epica TC2 Lite and Epica TC2 only Ifyour Matrox product supports TV output you can use the TV output adapter to connect a video recorder or a TV to your Matrox graphics card This adapter is only included with certain gt Matrox products To purchase a Matrox TV output adapter for Siz i your product see the Matrox online store e d http shopmatrox com This section describes how to use the TV output feature H 4 A d NN NS o SEN x x TV output adapter o Note TV output isn t supported with full screen DOS display modes for example the information you see before Windows starts or with standard VGA mode for example when you restart Windows in safe mode Older programs may use these display modes While one of these display modes is in use your TV displays nothing black Connection setup 1 Turn off computer Windows 2000 XP To shut down your computer click Start gt Shut Down gt Shut down gt OK then turn off your computer A WARNING Don t change monitor connections while your computer is turned on While your computer is turned on it may be using monitor settings that are specific to the current monitor connections If a display device monitor TV or video recorder is connected while your computer is using settings intended for another disp
49. ns substantially as described in the documentation Matrox s entire liability and your exclusive remedy shall be the replacement of any CD Disks or documentation not meeting these warranties which is returned to Matrox or an authorized dealer together with a copy of your paid receipt The above is the only warranty of any kind either express or implied including but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software In no event shall Matrox be liable to you or to any third party for consequential special indirect or incidental damages which you may incur as a result of using the licensed software including but not limited to loss of data or information of any kind which you may experience 44 Matrox QID Series User Guide Index B BIOS 21 C Connection setup 7 10 Connector KX 20 9 LFH 60 8 Customer support 40 41 D Display Information 34 Primary 21 DVD 28 E Expansion slots 17 G Graphics Troubleshooting 17 26 Hardware Acceleration 24 Information 2 36 39 Installation 4 6 Installation Hardware 4 6 Overview 3 L Low profile Bracket 6 M Monitor Settings 18 20 Multi display Mode 23 P PCI 5 PowerDesk 12 PowerSpace 12 13 S Software Setup 11 13 Sound output 16 T Troubleshooting 17 33 DVD 28 29 Extra 20 26 Graphics 17 26 Sound 31 32 TV output 29 31 V
50. o Interference Regulation of Industry Canada Francais Conformit avec les exigences du minist re de l Industrie Canada Remarque sur les produits mat riels Matrox couverts par ce guide Matrox EpicA TC2 Matrox EpicA TC2 Lite Ces appareils num riques n mettent aucun bruit radio lectrique d passant les limites applicables aux appareils num riques de Classe B prescrites dans le R glement sur le brouillage radio lectrique dict par Industrie Canada USA FCC Compliance Statement Remark for the Matrox product support by this guide Matrox EpicA TC4 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user s authority to operate this equipment The use of shielded cables for connection of the monitor to the card
51. on slot and that all connections to it are firmly in place For more information see Hardware installation page 4 Cause There may be unsupported graphics hardware in your computer Solution Ifan unsupported graphics card is plugged into an expansion slot remove it Solution If graphics hardware is built into your computer motherboard your system may not have automatically disabled it when you inserted your Matrox card Check your system manual for instructions on how to disable your computer s built in graphics hardware Matrox EpicA Series User Guide 17 Cause Solution Cause Solution Problem Cause Solution Cause Solution Solution Solution Cause Solution Solution Your computer BIOS Basic Input Output System settings may be incorrect Change your BIOS settings For more information on your computer BIOS see your system manual Your computer BIOS may not be up to date For more information on your computer BIOS see your system manual Reinstall your previous graphics card and if possible update your computer BIOS This can usually be done with software from the manufacturer of your computer Contact your system vendor or manufacturer to get a BIOS update for your computer To get the correct BIOS update you may need to know the serial number your computer displays when it restarts This number is usually in the lower left corner of the display Wrong color balance screen ima
52. or too loud If the sound problem is with a particular device for example TV or speaker the volume control on the device itself may need adjusting Adjust the volume control on the device itself Audio cables may be loose or incorrectly wired Make sure your sound card cables are properly connected see Connect audio output page 16 Matrox EpicA Series User Guide 31 Cause Your sound card s Windows software settings may be incorrect Specifically input or output may be disabled or volume levels may be too low or too high Solution Windows 2000 XP Make sure your sound card s Windows software settings are correct 1 Double click the speaker icon f or on the Windows taskbar If you don t see the speaker icon Windows 2000 a Click Start gt Settings gt Control Panel b Double click the Multimedia or Sounds and Multimedia icon c Enable Show volume control on the taskbar d Click OK e Double click the speaker icon on the taskbar Windows XP a Click Start gt Settings gt Control Panel gt Sound Speech and Audio Devices gt Sounds and Audio Devices double click Depending on your configuration of Windows this part of the step may not be necessary b Enable Place volume icon in the taskbar c Click OK d Double click the speaker icon on the taskbar 2 Click Options gt Properties 3 Click the Recording button enable all check boxes in the list box then clic
53. ormation on Windows monitor settings see Windows documentation WARNING If incorrect software monitor settings are applied some monitors can be permanently damaged For more information see your monitor manual Set up your display software Use Matrox PowerDesk software to change certain display settings or access Matrox features To access PowerDesk click its icon O on your Windows taskbar To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar For more information on how to use Matrox PowerDesk see the online help Server side software setup 1 Download your Matrox software package Download the latest server side Matrox PowerDesk Epica software package for your product from the Matrox Web site www matrox com graphics en finent products epica drivers_software php Make sure you download the proper package for the clients and operating system you want to support 12 Matrox EpicA Series User Guide Download Matrox PowerSpace Epica if you want PowerSpace to organize your Windows desktop in the remote sessions of your clients Note Matrox PowerDesk and PowerSpace software can be run locally on the server only 1f Matrox hardware is installed in your server Install your software package Run the software package you downloaded and follow the on screen instructions For more information see the README file included with your software package Insta
54. paration between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user s authority to operate this equipment The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements Declaration of conformity of a Class B digital device according to the FCC rules We the Responsible Party Matrox 625 State Route 3 Unit B Plattsburg NY 12901 e Telephone 514 822 6000 extension 2026 e Attention Conformity Group Matrox Declaration The Matrox hardware products supported by this guide Matrox EpicA TC2 Matrox EpicA TC2 Lite comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 these devices may not cause harmful interference and 2 these devices must accept any interference received including interference that may cause undesired operation Any question regarding this declaration should be forwarded to the above coordinates CANADA English Industry Canada Compliance Statement Remark for the Matrox product support by this guide Matrox EpicA TC2 Matrox EpicA TC2 Lite These digital devices do not exceed the Class B limits for radio noise emission from digital devices set out in the Radi
55. puter Windows 2000 XP Move the displays in Windows Only while using multiple displays in independent mode For more information see PowerDesk help 1 Right click your Windows desktop background then click Properties gt Settings Matrox EpicA Series User Guide 23 2 Select a display and move it according to the physical position of the monitor it s associated with O Note In multi display mode you may have limited control over the arrangement of your displays For more information see Matrox PowerDesk documentation Problem Screen image defects appear program doesn t run properly or Windows doesn t work properly example mouse pointer not drawn properly Cause Some programs may not work properly with some Matrox acceleration Solution Disable specific types of software acceleration Windows 2000 XP 1 Double click the PowerDesk icon ml on your Windows taskbar to access the PowerDesk main interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Help gt Troubleshooting settings 3 Disable one or more features For more information see Matrox PowerDesk help 4 Click OK or Apply for your changes to take effect Depending on the feature you disabled you may have to restart your computer for the changes to take effect Solution Disable Windows effects Windows 2000 1 Right click your Windows desktop bac
56. r les unit s num riques de classe B Les tests effectu s ont prouv qu elles sont conformes aux normes EN55022 CISPR22 et EN55024 CISPR24 Le fonctionnement de ces produits dans un environnement r sidentiel peut causer des interf rences radio dans ce cas l utilisateur peut tre amen a prendre les mesures appropri es Pour respecter les imp ratifs communautaires les c bles de connexion entre le moniteur ou autres p riph riques et la carte doivent tre blind s Ces produits ont t test s dans un syst me h te typique compatible classe B On suppose qu ils pr senteront la m me compatibilit dans tout systeme compatible classe B Deutsch Information fiir europ ische Anwender Konformit tserkl rung Anmerkung f r die Matrox Hardware Produktunterst tzung durch dieses Handbuch Matrox EpicA TC2 Matrox EpicA TC2 Lite Diese Ger te entsprechen EC Direktive 89 336 EEC f r ein digitales Ger t Klasse B Sie wurden getestet und entsprechen demnach EN55022 CISPR22 und EN55024 CISPR24 In einer Wohnumgebung k nnen diese Produkte Funkinterferenzen erzeugen und der Benutzer kann gen tigt sein entsprechende MaBnahmen zu ergreifen Um EG Anforderungen zu entsprechen m ssen zum AnschlieBen des Monitors und anderer Peripherieger te an die Karte abgeschirmte Kabel verwendet werden Diese Produkt wurden in einem typischen der Klasse B entsprechenden Host System getestet Es wird davon ausgegangen da diese Produkte auch in jedem Klas
57. r you connect to your graphics card To do this you need an audio cable with a stereo jack on one end and two RCA connectors on the other end If you don t have this type of cable you can buy one at most consumer electronics stores Sound card a Plug the stereo jack end of the audio cable into the LINE OUT connector on your sound card b Plug the other end of the cable into the left L and right R AUDIO IN connectors of your video device For more information see your sound card manual Software setup Ifa TV or video recorder is connected to your Matrox product you can use TV output mode to view or record your display on your TV or video recorder To connect video devices to your computer see page 14 TV settings have lower resolutions and refresh rates than typical computer monitor settings Lower refresh rates may result in more noticeable flicker 5 Note Two TV standards are supported for TV output The NTSC standard is used in North America and Japan among other places The PAL standard is used in most of Western Europe and in China among other places If an incorrect TV standard is selected in Matrox software the output from your computer may not appear or record properly on your TV or your video recorder To find out what standard your TV or video recorder supports see its documentation Windows 2000 XP To adjust TV settings access the Multi Display Setup dialog box for your Matrox produ
58. s de la CE deber n utilizarse cables apantallados para conectar el monitor y dem s perif ricos a la tarjeta Estos productos han sido sometidos a prueba en un t pico sistema anfitri n que responde a los requisitos de la clase A Se supone que estos productos cumplir n tambi n con las normas en cualquier sistema que responda a los requisitos de la clase A FRANCE Avertissement sur l pilepsie lire avant toute utilisation d un jeu vid o par vous m me ou votre enfant Certaines personnes sont susceptibles de faire des crises d pilepsie ou d avoir des pertes de conscience la vue de certains types de lumi res clignotantes ou d l ments fr quents dans notre environnement quotidien Ces personnes s exposent des crises lorsqu elles regardent certaines images t l vis es ou qu elles jouent certains jeux vid o Ces ph nom nes peuvent apparaitre alors m me que le sujet n a pas d ant c dent m dical ou n a jamais t confront une crise d pilepsie Si vous m me ou un membre de votre famille avez d j pr sent des sympt mes li s l pilepsie crise ou perte de conscience en pr sence de stimulations lumineuses veuillez consulter votre m decin avant toute utilisation Nous conseillons aux parents d tre attentifs leurs enfants lorsqu ils jouent avec des jeux vid o Si vous m me ou votre enfant pr sentez un des sympt mes suivants vertige trouble de la vision contraction des yeux ou des muscles perte
59. se B entsprechenden System entsprechend funktionieren Italiano Informazioni per gli utenti europei Dichiarazione di conformit Nota per i prodotti hardware Matrox supportati da questa guida Matrox EpicA TC2 Matrox EpicA TC2 Lite Questi dispositivi sono conformi alla direttiva CEE 89 336 EEC relativamente ai dispositivi digitali di Classe B Sono stati provati e sono risultati conformi alle norme EN55022 CISPR22 e EN55024 CISPR24 In un ambiente domestico questi prodotti possono causare radiointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati Questi prodotti sono stati provati in un tipico sistema host conforme alla classe B Inoltre si d per scontato che questi prodotti acquisiranno la conformit in qualsiasi sistema conforme alla classe B Espa ol Informaci n para usuarios europeos Declaraci n de conformidad Observaci n referente a los productos de hardware de Matrox apoyados por este manual Matrox EpicA TC2 Matrox EpicA TC2 Lite Estos dispositivos cumplen con la directiva de la CE 89 336 EEC para dispositivos digitales de Clase B Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022 CISPR22 y EN55024 CISPR24 En entornos residenciales estos productos pueden causar interferencias en las comunicaciones por radio en
60. ter TV or video recorder TV or video recorder using S video using composite video VIDEO S VIDEO EN IN IN E 8 U LI LI L S video cable Composite video RCA cable EAN A a KEE 3 il TV adapter Note Using the Matrox composite video and S video connectors at the same time is optional you can directly connect two different video devices at the same time To view and record output from the same Matrox video connector you can connect it to a video recorder and connect the video recorder to a TV For more information see your video recorder and TV manuals The labels on your devices may not be consistent with what s in this guide Different manufacturers sometimes use different labels for the same type of controls and connectors For example the VIDEO IN connector on your TV may be labeled VIDEO 1 or VIDEO 2 To match labels see the documentation for your video devices If your TV only has an antenna or cable TV connector you can use an RF modulator to connect it to your Matrox card RF modulators are available at most electronics stores Matrox EpicA Series User Guide 15 4 Connect audio output TA TV or video Typically the sound output from a dior computer comes from speakers connected wa to your sound card If you prefer you can e we hear or record the sound output from your computer using the same TV or video recorde
61. ternational 514 822 6000 Email graphics matrox com Graphics for Professionals Web site www matrox com graphics Technical support www matrox com graphics support To locate the sales office nearest you visit www matrox com graphics contact
62. tion setup page 7 After connecting restart your computer and install your Matrox software see Software setup page 11 Replacing brackets on a low profile graphics card Matrox low profile graphics cards ship with ATX brackets compatible with most systems The following explains how to change your standard bracket to a low profile bracket 1 Remove the standard bracket from your Matrox graphics card by removing the nuts a on either side of the monitor connector Depending on your Matrox product you may need to remove a screw b on top of the graphics card ATX bracket 2 Attach and fasten the low profile bracket with the two nuts you just removed Low profile bracket 6 Matrox EpicA Series User Guide Connection setup This section describes how to connect your monitors to your Matrox product Connector overview Epica TC2 and Epica TC2 Lite Dual monitor cable LFH60 to DVI Secondary DVI connector 2 4 TV output adapter DVI to HD15 t S video SSES connector Composite video connector Supported with Epica TC2 Lite and Epica TC2 only TV output adapters are sold separately see http shopmatrox com Connector overview Epica TC4 SI Quad monitor cable KX20 to DVI RA N SO N l Matrox EpicA Series User Guide 7 Step by step connection setup A WARNING Don
63. ualHead features DualHead features control 2 displays at a time While using only 1 display your Matrox graphics card supports display resolutions up to 2048 x 1536 34 Matrox EpicA Series User Guide m VVhile using 2 displays at a time your Matrox graphics card supports display resolutions up to 1920 x 1440 m The highest display resolution supported for digital monitors is 1920 x 1200 m While using 2 displays in independent mode each monitor has its own monitor settings refresh rates Epica TC4 m While using Matrox advanced display control with multiple displays in independent mode monitor settings are shared by pairs of monitors monitors 1 and 2 have their own monitor settings display resolution and refresh rates and monitors 3 and 4 have their own monitor settings display resolution and refresh rates m The highest display resolution supported for analog and digital computer monitors is 1600 X 1200 Matrox EpicA Series User Guide 35 Hardware information Features Matrox Epica TC2 Lite Matrox Epica TC2 Matrox Epica TC4 of displays supported 2 2 TV output vC v Display rotation v v Main RAMDAC 360 MHz 400 MHz 400 MHz Secondary RAMDAC 230 MHz 400 MHz 400 MHz Memory 32 MB 64 MB 128 MB Henon tub DDR Double Data Rate DDR Double Data Rate DDR Double Data Rate ry typ SDRAM SDRAM SDRAM Card type PCI PCI PCI Form factor Low profile Low profile Low profile TV output adapter sol
64. with DVI connectors support both NY digital and analog input If you re using one of these DVI connector DVI I analog digital DVI connecto monitors with your Matrox product make sure it s DVI D digital configured to use the correct type of input For more information see your monitor documentation 10 Matrox EpicA Series User Guide Software setup This section describes how to install Matrox software for Windows 2000 XP X Pe and Windows Server 2003 For the Linux operating system see the documentation included with your Linux software package You may need administrator rights to install certain software For more information see Windows documentation or contact your system administrator Software overview Client side software Client Server Server side software Matrox PowerDesk SE Matrox PowerDesk EpicA and display drivers for 2 a Matrox PowerSpace EpicA SS EpicA optional Matrox PowerSpace RS Supported OS optional Microsoft Windows XP Supported OS and Windows Server Microsoft Windows 2000 2003 2000 XP XPe x DI Supported remote protocols Microsoft RDP Linux rDesktop Citrix ICA Windows only Client side hardware Matrox EpicA Client side software setup 1 Download your Matrox software package Download the latest client side software package for your Epica product from the Matrox Web site www matrox com graphics en finent products epica driv
65. x select or reselect None then click OK The following troubleshooting items address problems related to DVD For general video related troubleshooting items see Video page 27 Problem Cause Solution Problem Cause Solution DVD video playback is jerky skipping frames Your DVD drive may be too slow If your DVD drive supports DMA transfers enable this feature see page 27 Can t play certain DVD videos A DVD video may not play back because the region setting on your DVD player doesn t match the region code on the DVD ROM disc DVD players and videos use region codes to prevent the playback of video that was intended only for a certain region or market To get a copy of a DVD video that s compatible with the region code of your DVD player contact the vendor of that video 28 Matrox EpicA Series User Guide Problem Can t record DVD video See Can t record video with a video recorder page 31 TV output The following troubleshooting items are related to TV output support see TV output Epica TC2 Lite and Epica TC2 only page 14 Problem Cause Solution Cause Solution Solution Cause Solution Cause Solution TV image is garbled or unusable blank screen rolling or overlapping screen images Your TV or video recorder may not be properly connected Make sure your TV or video recorder is properly connected For more information see Conne
66. you of shipping instructions DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX S RMA NUMBER AND EXPRESS AUTHORIZATION E General This limited warranty shall be governed by the laws of the Province of Quebec Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty the customer waives by accepting the product its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec Matrox EpicA Series User Guide 43 Software license agreement Single User Products This Matrox software the Software is copyrighted by Matrox Graphics Inc All rights are reserved The purchaser is granted a license to use the software only subject to the following restrictions and limitations 1 The license is for the original purchaser only and is not transferable without written permission of Matrox 2 The original purchaser may use the Software on a single computer owned or leased by the original purchaser You may not use the Software on more than a single computer even if you own or lease more than one computer without written consent of Matrox 3 The original purchaser may make back up copies of the Software for his or her own use only subject to the use limitations of this license 4 The original purchaser may not

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