Motorola MC70 Mobile Computer from MICROS
Contents
1. Incur additional charges at prevailing rates for any of the following activities which are not covered under Telephone Support service e Problem determination and or work performed to resolve issues with non covered products i e any hardware or software products not specifically listed on the Service Order Form e Repair of problems caused by operator error unauthorized alterations or attempted repair direct lightning damage or other natural or manmade disasters e Non remedial work such as but not limited to administration and operator procedures reprogramming and operator or user training e Performance of any file backup or restoration processes other than remote archive and restoration if that option is purchased e Standby at customer s request e Completion and test of incomplete application programming or system integration if not contracted for by Motorola and specifically listed as covered 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 6 October 8 2009 Constraints and Restrictions The customer will incur additional charges at the prevailing rates for any of the following activities which are not covered under Service Center Support e Replacement of consumable parts or accessories as defined by product which include but are not limited to batteries cables print heads carrying cases paper diskettes tapes ribbons etc e Magnetic Card Readers are not covered and a2. service environments All Epson P60 printers sold by MICROS have a 3 year Spare In The Air warranty MICROS offers the P60 printer with 802 11b interface to provide local printing when using Micros RES4 and LES 9700 NOTE Infrared printing is not supported Bluetooth printing is not supported in RES4 Printing MICROS has integrated with the Epson P60 portable printer for wireless printing P60 Features Belt Clip Drop in battery for quick battery changes Drop in paper loading 4 drop to concrete 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 8 October 8 2009 P60 Specifications Item Details Print method Thermal Line Printing Dot line 420 432 dots Column capacity 58mm paper Font A B C 35 42 52 columns 60mm paper Font A B C 36 43 54 columns Character size 1 5 W x 3 0 H 1 25 W x 3 0 H 1 0 W x 2 0 H mm Character set 95 Alphanumeric 48 International 128 x 10 Graphic Bar Code printing UPC A UPC E JAN8 EAN JAN13 EAN CODE 39 CODE 93 CODE 128 ITF CODABAR 2D bar codes PDF417 QR CODE MAXICODE Characters inch 17 20 25 cpi Available Interface 802 11b with WPA2 or Bluetooth RS 232 port included Data buffer 128 bytes Print speed max Receipt version 70mm second Paper width 58mm or 60mm width receipt version Paper diameter 51mm maximum Auto cutter Partial cut left uncut re
3. this is the most cost effective program for end customers The Epson Program Enrollment form MUST BE COMPLETED by the End User The Epson Program Enrollment form including Terms and Conditions is available at http www dcrs com pics db document_library 000145 pdf 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 9 October 8 2009 Summary of the Spare In The Air process 1 For each P60 printer fill out the registration form packaged with the printer and mail or fax it to Epson at the address listed This should be done when the printer is installed Also packaged with the printer is a welcome letter explaining how to get support from Epson How to request a product exchange a Call the DCRS helpdesk to first troubleshoot the printer If your helpdesk cannot solve the problem over the phone contact Epson at 1 800 442 2083 Monday Friday 7 00 a m to 4 00 p m PST Excluding Epson recognized holidays b Identify yourself to Epson and provide e Profile Number A profile number is contained with your registration form e Payment information Epson will require payment in advance to ensure that the failed printer is returned If the damaged printer is returned to Epson no payment will be required Please see the terms and conditions posted on our website at the link above e Product Serial Number e Epson Product Model Name TM P60 e Shipping Information Contact Name Complete Address a
4. warranty from Motorola and include Cradles and Chargers 90 day depot warranty Clip on Magnetic Card Reader 90 day depot warranty Batteries 90 day depot warranty This 90 day depot warranty provides for the repair of the product and is limited to e Repair alignment and adjustment to the original manufacturing specifications of any covered product s that malfunction due to a manufacturing defect while being used within the operational and environmental parameters specified by Motorola e Product updates if applicable as defined from time to time by a Motorola Engineering Change Order applied at Motorola s discretion A Depot warranty indicates the customer must return the defective equipment back to Motorola for warranty repair The depot warranty for these Peripherals provides a manufacturer turn around of 10 business days excluding Holidays from receipt of the warranted device Motorola observed Holidays are New Years Day Presidents Day Memorial Day Independence Day Labor Day Thanksgiving Day and Christmas Day Once repairs are complete Motorola will ship the repaired device via UPS ground on all outbound shipments Customers who desire overnight shipments after the warranty repair is completed must provide Motorola with a current air bill The process for obtaining a depot repair is to call Motorola at 1 800 653 5350 to get an RMA number for return of the faulty unit You may also request an RMA via the web http myMo
5. MA may experience a delay in processing and not be repaired within the contracted turnaround period Ensure the RMA is clearly visible on the outside of the package on the shipping label Package all items to normal commercial standards Motorola original packaging is recommended Provide for the safe transport of products to the Motorola Service Center Bear all costs and risks associated with this transportation Telephone Support 4 Hour Response Motorola Responsibilities 1 2 Provide support coverage Monday through Friday 8am to 5pm local time excluding holidays observed by Motorola Provide callback response within four 4 business hours The Motorola representative will e Assess the nature of the problem e Assist perform problem determination and manage problem resolution Provide telephone support coverage for Motorola systems and base software excluding custom software modifications and customer configurations This includes providing Support the current version of the system and base software and two prior releases Help in filling out a case report Assistance in verifying a system or base software problem Interim software updates local patches bypasses and or documentation that address a verifiable customer problem whenever available End User Customer Responsibilities 1 2 Supply modem and phone line on site if remote dial in to the customer s system is required for complete diagnosis or remedy
6. Page 1 October 8 2009 Motorola MC70 Mobile Computer from MICROS Engineered to withstand rigorous use in extreme environments and working conditions the Motorola MC70 can endure multiple drops a range of temperatures moisture dust and still deliver reliable performance Using the Microsoft Mobile 5 0 Operating System the MC70 runs at higher encryption levels and faster speeds with 802 11a b g Couple all this with the 3 Year Bronze Service Plan and the MC70 will exceed expectations And cost effective wireless mobile printing is available with the Epson TM P60 Thermal printer information for this unit begins on page 7 Application Support RES 3700 Version 4 6 Bluetooth Printing Not Supported LES 9700 Version 3 1 SP4 amp 3 2 SP1 Simphony Future release C70 Technical Specifications MICROS Configuration T Nn Te 1 Dimensions 6 in Lx 3 1 in W x 1 5 in D 15 38 cm L x 7 6 cm W x 3 7 cm D Weight ht 2605 METRO BOULEVARD ST Louis MO 63043 WWW DCRS COM 314 739 6666 800 221 0166 Page 2 October 8 2009 5 ft drop to concrete 2 drops 6 sides at ambient temp of 73 F Sealing PS MC70 Wireless Security e WPA2 WPA WEP 40 or 128 bit WEP IS NOT PCI COMPLIANT e TLS TTLS MS CHAP TTLS MS CHAP v2 TTLS CHAP TTLS MD5 TLS PAP PEAP TLS PEAP MS CHAP v2 AES LEAP CAL Client and CAL Server The MC70 is released with CAL Client version 73 which contains additional sec
7. Spare In The Air Warranty P60 Accessories 400384 121 P60 External Rapid Battery Charger used with Spare battery 400384 220 400384 220 P60 Spare Battery 600540 041 Shoulder Strap for the Epson P60 Printer All prices are exempt from volume discounts All Epson P60 products are subject to a 30 day lead time 2605 METRO BOULEVARD ST Louis MO 63043 Wwww DCRS COM 314 739 6666 800 221 0166
8. ceipt version Audible alert Programmable buzzer Indicators Battery charge level wireless connection status error condition Software Browser based configuration and proprietary remote wireless management tools 802 11b version only Power Custom Lithium lon battery pack AC adapter option Charging AC adapter 4 hours to full charge 400384 129 custom external rapid charger 2 5 hours to full charge 400384 121 Reliability 10 million printing lines 500 000 autocutter Operating temp 0 C to 50 C Drop 4 foot drop to Concrete Battery life Depends upon printing usage Dimensions 103 x 159 x 65mm W x D x H 4 05 x 6 25 x 2 55 Weight Receipt version 670g 1 7lbs with battery Epson P60 Warranty and Service The Epson P60 printer is provide by MICROS with a 3 Year Spare In The Air SITA overnight replacement warranty provided directly from Epson to the End User Once the problem has been diagnosed as a P60 hardware problem the End user must follow the directions below to receive a replacement unit Troubleshooting the problem down to the hardware should be done using by following normal procedures for software support For helpdesk Plan customers this is done through the DCRS Solutions helpdesk to help determine if your software is properly programmed and if you have a hardware failure Note MICROS amp DCRS Solutions are not directly involved in this service MICROS amp DCRS Solutions are reselling an Epson support plan as
9. lacing Damaged housings Cracked or broken plastics Cracked or broken displays Cracked or broken touch screen digitizers Cracked or missing keyboards keypads Missing or broken triggers Cracked or damaged exit windows 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 5 October 8 2009 Missing or damaged styluses Missing or damaged hand straps Missing or damaged screen protectors Missing or damaged battery doors as applicable End User Customer Responsibilities 1 Optional Designate a carrier and shipment method and provide current carrier account number to be billed Overnight shipping maximizes the value of this service Cost of standard ground shipment from the repair facility to customer location is included in this program but the cost for an alternative ship method is customer s responsibility Costs for shipping the device to the repair facility are also customer s responsibility Contact Motorola before the return of the unit to the Service Center for repair to get a Return Material Authorization RMA assigned and entitlement ensured Perform one of the two below options e Request RMA at http myMotorolacare Motorola com and print a shipping label for the return Register at the site for a login and it will allow you to track your equipment repairs e Contact Motorola at 1 800 653 5350 and request an RMA Please Note Units received at Motorola without an R
10. maintenance contract The Motorola standard warranty provides only limited coverage for manufacturer s defects and has a standard repair turnaround of 10 Business days Details of the Motorola Bronze Service Plan Motorola provides for product repair at a Motorola operated facility that employs the same test equipment and fixtures used in the manufacture of the equipment Products are diagnosed and restored to factory specifications via Repairs alignments adjustments and restorations if appropriate of any covered product s that malfunctions while being used within the operational and environmental parameters specified by Motorola Repairs due to accidental damage including displays keypads and internal components Batteries and Magnetic Card Readers are not covered Product updates if applicable as may be defined from time to time by a Motorola Engineering Change Order Defined telephone support 3 Day In House Turnaround Time Motorola Responsibilities 1 Provide standard Service Center repair with three 3 business day s in house turnaround Please note In house turnaround time represents the time a unit spends at Motorola in the repair process the 3 Business Day turnaround time is an objective that is not guaranteed and this time does not include transit time Provide service on standard Motorola workdays Monday through Friday 8am to 5pm excluding holidays observed by Motorola See list of Motorola ob
11. mium Numeric Keypad 802 1 1a b g WLAN Includes Hand Strap e Extended Life battery e MICROS Mobile Client Application Loader e Prepaid 3YR Symbol Bronze Depot Comprehensive Maintenance Contract 000221 015 MC70 4 Slot Spare Battery Charger Contains e 400384 141 4 slot battery charger e 400384 137 US Power Supply e 200153 010 US Line Cord 600526 022 MC70 Wall Mount Cradle Bracket for mounting Four Slot Cradles Only 600540 015 MC70 Rigid Holster 600571 006 MC70 Spare Spring Loaded Stylus Pack of 3 400384 216 Extended life spare battery Spare Part The MC70 already includes an Extended life battery 700293 730 MC70 Magnetic Stripe Reader MSR 400384 039 MC70 4 Slot Unit Charging Cradle Includes Power Supply amp US Line 700503 066 USB interface cable for ActiveSync Spare Part All prices are exempt from volume discounts All Motorola MC products are subject to a 30 day lead time Motorola 3 Year Bronze Service Plan Overview All MICROS Wireless Handheld Mobile devices are sold with the Motorola 3 Year Bronze Service Plan from Motorola The Motorola Bronze Service Plan with Comprehensive Coverage is a unique prepaid program that includes normal wear and tear as well as coverage for internal and external components damaged through accidental breakage This offer also includes coverage to styluses screen protectors hand straps and battery doors where applicable that ship t
12. nd Phone c Epson will provide a return authorization number for each unit requiring a replacement to Help Desk and ship the unit via overnight delivery Orders received after 2 00 p m PST will be shipped next business day 2 Follow the instructions from the Epson helpdesk which will include a location to ship your bad printer as well as when you will receive your replacement How to return the defective unit to Epson a Aprepaid return shipping document and instructions on how to return the defective unit will arrive with the replacement unit b Save the packing list box and packing materials and use to ship defective unit to Epson within 3 days Unreturned product will result in a charge for the replacement cost c Follow the instructions for packaging the defective unit and complete the return shipping document with all the necessary information as provided on the instructions d Retain a copy of the shipping document for your records and affix to the box e Properly place the return authorization number on the box and call carrier for pickup 3 If the issue is determined to be out of scope and not covered by the warranty Epson may require a method of payment in order to repair the unit P60 Part Numbers 400490 252 TM P60 Printer w Bluetooth Interface w Battery Belt Clip Power Supply and 3 Year Spare In The Air Warranty 400490 251 TM P60 Mobilink Printer w 802 11b Interface w Battery Belt Clip Power Supply and 3 Year
13. ogether with Motorola s MC Series mobile computers when purchased through DCRS Solutions but does not include consumables or peripherals as noted in the following pages Bundled with the MC Series of mobile computers from MICROS the Motorola Bronze Plan with Comprehensive Coverage agreement offers multi year coverage to significantly reduce unexpected repair expenses while helping to protect a customer s investment for the first 3 years This Service Plan is a Depot Plan that is provided directly from Motorola not from MICROS or DCRS Solutions e Service Center Repair with 3 Business Day Turnaround Objective this turnaround time represents the time a unit spends at Motorola during the repair process Comprehensive Coverage includes Wear amp Tear Priority Telephone Support with 4 Hour Call Escalation Updates fixes and new releases for platform software Access to web based FAQs and Troubleshooting Tips Ground Shipment of Outbound Units Application Loading 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 4 October 8 2009 MICROS will provide the Motorola repair facility with the latest approved platform including the Mobile Client Application Loader CAL application This platform will be loaded onto the device prior to return shipment The approved platform may not include all platform fixes released by Motorola The Bronze Service Plan is NOT an extended warranty but is a value added
14. re not considered repairable items In the event of a failure on the MCR replacement is the only option Repair of problems caused by operator error abuse unauthorized alterations or attempted repair direct lightning damage or other natural or manmade disasters e Non remedial work such as but not limited to firmware or protocol upgrades reprogramming and product configuration e Repair of non covered products see below about coverage for Peripherals e Repair of problems caused by using the device outside of the product s environmental specifications or repaired by a third party Application Loading Your contract includes a custom provision for reloading the Client Application Loader CAL application onto the device The Motorola repair facility will reload the repaired terminal with the latest approved platform image and MICROS Mobile CAL version onto the handheld The device should arrive in a similar state to the handhelds that are shipping from MICROS This feature does not provide for the device to be loaded with a specific application or for any custom configuration to be performed by the Motorola repair facility MyMotorolaCare Web Portal Your single point of access to your information regarding Motorola Care Services custom tailored to deliver the data you need through the Internet http myMotorolacare Motorola com Warranty on Cradles and Other Peripherals Motorola MC Peripherals come with a 90 day limited Depot
15. served holidays on page 4 Provide ground shipment on all outbound repairs or ship units via customer designated carrier and method charged to customer s account Guarantee units will perform within the operational and environmental parameters specified by Motorola for 30 days from date of return shipment Motorola will provide repair with an in house turnaround of three 3 business days Turnaround time represents the time a unit spends at Motorola in the repair process it does not include time in transit Turnaround times are a target and are not a guarantee Motorola will provide ground shipment on all outbound repairs to specified customer delivery location and bear all costs and risks associated with transportation or ship units via customer designated carrier and method charged to customer s account Motorola will ensure units will perform within the operational and environmental parameters specified by Motorola for 30 days from date of return shipment At the time an eligible MC mobile computer is returned to the service center for repair Motorola will replace missing or damaged styluses screen protectors hand straps and battery doors where applicable as indicated by the customer on the Return Material Authorization RMA Motorola will repair accidental damages to internal and external components that occur during normal use Specific examples of items included under Comprehensive Coverage include restoring repairing or rep
16. torolacare Motorola com After obtaining the RMA number ship to the address provided by Motorola 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 7 October 8 2009 Battery Life There are many factors that contribute to battery life Because of these factors both MICROS and Motorola recommend replacing the handheld s batteries at least once every year MICROS has chosen to offer the MC Series with the extended life battery in the standard configuration Documents describing BEST PRACTICES for caring for the Motorola MC Series and a BATTERY GUIDE for maintaining Motorola batteries can be found on the DCRS web site Motorola BEST PRACTICES http www dcrs com pics db document_library 000143 pdf Motorola BATTERY GUIDE http www dcrs com pics db document_library 000144 pdf Important Contact Information Online Support Request http www Motorola com contact services support contact html Telephone Monday Friday 8 am 8 pm 1 800 653 5350 or 1 631 738 6213 Additional Resources My Motorola Care http myMotorolacare Motorola com Motorola Support http support Motorola com Epson P60 Thermal Printer Based on the best selling TM T88 series Epson s compact cost effective wireless mobile printer is designed to meet mobility needs for high speed portable thermal receipt printing The P60 used with the Motorola MC70 provides on demand printing in both full service and quick
17. urity features for CAL reconfiguration When re configuring the CAL you will be prompted to enter a security code in order to continue The code emulates the traditional MICROS equation used in diagnostic testing CAL Server 15 is required in order to use the MC70 without it the MC70 will not be recognized as a MICROS device Battery Life There are many factors that contribute to battery life Because of this REPLACE THE BATTERY ONCE EVERY YEAR The MICROS configuration includes the 3800mAh extended life battery in the standard configuration A document describing battery life dependencies and how to maximize battery life is available MC70 Warranty MICROS bundles the MC70 with a Motorola 3 Year Bronze Service Plan including Comprehensive Coverage and Application Loading This provides the customer with a complete 3 Year Total Cost of Ownership price These depot services are provided directly by Motorola MC70 Return Materials Authorization RMA The items listed in this PMA are not covered by MICROS Once shipped from MICROS all service must occur from Motorola direct RMA can be obtained from Motorola by going to http myMotorolacare Motorola com or by calling 1 800 653 5350 2605 METRO BOULEVARD ST Louis MO 63043 Www DCRS COM 314 739 6666 800 221 0166 Page 3 October 8 2009 MC70 Part Numbers 400384 015 KIT MC70 Terminal W 3YR Comprehensive Support Contains e MC70 Color handheld terminal with Mobile 5 0 Pre
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