DVR Networking Guide
Contents
1. SUPER CIRCUITS DVR Networking Guide AE gt N Y SN Please read this manual before setting up networking for your system and always follow instructions for proper use Please save this manual for future reference DVR_Networking_Guide 10 19 10 LEGAL NOTICE Supercircuits products are designed to meet safety and performance standards with the use of specific Supercircuits authorized accessories Supercircuits disclaims liability associated with the use of non Supercircuits authorized accessories The recording transmission or broadcast of any person s voice without their consent or a court order is strictly prohibited by law Supercircuits makes no representations concerning the legality of certain product applications such as the making transmission or recording of video and or audio signals of others without their knowledge and or consent We encourage you to check and comply with all applicable local state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Supercircuits Inc disclaims any proprietary interest in trademarks and trade names other than its own No part of this document may be reproduced or distributed in any form or by any means without the express written permission of Su2. CONNECTING YOUR DVR TO THE LAN f At the DVR network setup display enter Subnet Mask and Default Gateway fields so that they match those of your PC g In the DVR network setup if there is an option to choose either DHCP or LAN choose LAN h Finally use the table below to find the DVR s suggested video port number The suggested port number is associated with the model number of the DVR as shown in Table 2 The port number you set in the DVR cannot be used by any other device on your local network or be used by the router for port forwarding Check the network configuration of your local devices and the port assignments designated in your router to ensure that the port is available NOTE Table 2 DVR login defaults DVR Model Video Port UserID Password BLK DH Series 9350 user assigned user assigned BLK DM Series 9310 user assigned user assigned DMR20 21 22 23 8000 admin 12345 DMR27 28 29U 8000 n a 1111 DMR40 41 42DVD 8000 admin admin DMR62DV 9310 user assigned user assigned DMR70 71 72 9350 user assigned user assigned DVQ19N 80 admin 1234 6 Save your settings and exit the DVR network setup menu 7 Turn off your DVR then cable it to the LAN 8 Wait about ten seconds and then power on the DVR If the DVR is connected to a router power off the router wait 15 seconds and then restart the router if possible 9 Open the DVR network setup window and verify that the all the c
3. the ping command proceed to step 8 Otherwise continue with step 1 below to test the DVR using an Ethernet crossover cable 1 Disconnect the LAN cables from your PC and DVR and connect the PC LAN port directly to the DVR LAN port with an Ethernet crossover cable An Ethernet crossover cable is usually available at a good electronics retailer This hardware setup simplifies the network by isolating your DVR and PC from the router and other LAN and WAN Wide Area Network devices Never use a Ethemet crossover cables for final installation or for connecting a router to a NOTE modem Use Ethernet patch cables between the DVR and the router and between the router and the modem 12 www Ssupercircuits com SECTION 4 TROUBLESHOOTING CONNECTION PROBLEMS 69 2 Atyour PC click Start and select Control Panel 3 Inthe Control Panel select Network Connections 4 Right click Local Area Connections and select Properties lt L Local Area Connection Properties p General Advanced Connect using B Broadcom NetXtreme 57xx Gigabit C This connection uses the following items v E Client for Microsoft Networks v r File and Printer Sharing for Microsoft Networks M E QoS Packet Scheduler v Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Description Show icon in notification area w
4. your PC to LAN Iv At your PC use the ping command and or other methods to test the connection to the DVR If you still cannot connect call Supercircuits Support at 800 335 9777 b If the response to the ping command is Request timed out recheck the steps above Verify that the crossover cable is good If the problem persists call Supercircuits Support at 800 335 9777 8 After a successful connection is established between your PC and the DVR on the LAN install your DVR Remote software and verify that you can view video from the DVR on your PC See Table 3 DVR Networking Guide 15
5. 3 2 Verify that your PC is using Windows XP Service Pack 3 a Click the Start button and then click My Computer b Inthe My Computer window click the System Task View system information or open the Control Panel list and open the System controls System Properties Automatic Updates Remote System Restore L System Microsoft Windows xP Professional Version 2002 Service Pack 3 ay Hardware B Advanced c In the General tab of the System Properties window check the System description If it does not show that you are using Service Pack 3 or later update your system through Windows Update or the Microsoft Download Center d Close the System Properties and My Computer windows 3 Determine the IP address subnet mask and default gateway of your PC and record it in Table 1 To get this information do the following at the Windows desktop a lf the DOS command window is already open skip to step 3d b Open the Windows Start menu then click Run to open the Run dialog box 2 www supercircuits com SECTION 2 CONNECTING YOUR DVR TO THE LAN 69 Type the name of a program folder document or 2 Internet resource and Windows will open it for you Open cmd Cancel Browse c Type cmd in the entry field and then click OK to open the DOS command window d Atthe command prompt enter ipconfig The PC will display Ethernet data associated with your Eth
6. OTING CONNECTION PROBLEMS 4 2 Ping DVR returns Reply from with packets errors Scenario When you issue a ping command to the DVR IP address you receive the message Reply from But errors are present in the returned packets or packets are lost To Fix This problem could be due to bad Ethernet cables or bad DVR Network Interface Controller NIC Check the Ethernet cable connection on the back of the DVR If the connections are good replace the cable and retest the connection When you ping the DVR see if the green LED blinks f the LED does not blink the DVR s NIC card may be bad If the LED blinks check the network IP address gateway port and subnet mask configuration of your DVR 4 3 Ping DVR command returns Request timed out Scenario When you issue a ping command to the DVR IP address you receive the message Request timed out response To Fix This problem could be due to bad Ethernet cables or bad DVR Network Interface Controller NIC Check the Ethernet cable connection on the back of the DVR If the connections are good replace the cable and retest the connection When you ping the DVR see if the green LED blinks f the LED does not blink the DVR s NIC card may be bad If the LED blinks check the network IP address gateway port and subnet mask configuration of your DVR If everything works after reconnecting re checking and re testing the DVR with
7. ernet adapter LAN connection C WINDOWS system32 cmd exe o xl gt ipconf ig indows IP Configuration thernet adapter Local Area Connection Connection specific DNS Suffix IP Address gt 192 168 1 168 Subnet Mask gt 255 255 255 0 Default Gateway gt 192 168 1 1 Example Typical use of ipconfig in Windows XP e Enter the IP Address Subnet Mask and Default Gateway for your PC s Ethernet adapter into Table 1 The Ethernet adapter data you see by using ipconfig will probably be different from that shown in NOTE the example above If you are using Windows Vista or Windows 7 the IP address is identified as the IPv4 Address Table 1 PC DVR network settings Computer PC DVR Model N A IP Address subnet Mask Default Gateway Port N A DVR Networking Guide 3 69 SECTION 2 CONNECTING YOUR DVR TO THE LAN 4 4 Enter the model of your DVR into Table 1 The model number is shown on the equipment tag on your DVR It may also appear on a packing slip invoice or shipping box If connecting your DVR to an enterprise network consult with your network administrator for a DVR IP address subnet mask and default gateway Refer to Table 2 for the recommended CAUTION _ port number and the initial username and password settings Enter the network information about your DVR into Table 1 To get or set this information do the following a Use the Quick Start Guide pr
8. es of what you might see when you enter various network commands within Windows DOS The results you see should be similar This guide includes general procedures for e Connecting the DVR to your LAN enables viewing your DVR across a private network LAN using an attached PC e Remote Viewing via WAN Internet enables capability to view your DVR cameras from a PC via the Internet 1 1 Before you begin If connecting your DVR to an enterprise network use the following instructions but consult with your network administrator for DVR network settings before attaching the DVR to the LAN Your network administrator should also setup WAN access to the DVR if needed If connecting your DVR to a router use the following instructions If you are connecting your DVR directly to a modem not a router or a modem router combination NOTE call Supercircuits Support at 1 800 335 9777 for assistance DVR Networking Guide 1 69 SECTION 2 CONNECTING YOUR DVR TO THE LAN SECTION 2 Connecting Your DVR to the LAN Complete this procedure to use a PC to view video from your DVR across a private network LAN If you encounter a problem and need to contact Supercircuits Support first complete the chart in Table 1 about your Computer PC and DVR network settings if possible The Support Team will need this information to provide assistance 1 lf the operating system of your PC is Windows Vista or Windows 7 skip to step
9. hen connected Notify me when this connection has limited or no connectivity 5 Double click the Internet Protocol TCP IP entry a Record the current operational network settings for your PC in the following table O Obtain an IP address automatically Or O Use the following IP address IP address DVR Networking Guide 13 69 SECTION 4 TROUBLESHOOTING CONNECTION PROBLEMS b Select Use the following IP address and enter IP Address 192 168 1 100 subnet mask 255 255 255 0 Click OK Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if pour network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 1 100 Subnet mask 255 255 255 0 Default gateway 192 168 1 1 6 Atthe DVR open the network configuration settings window a Record the current network settings IP address b Change the DVR network settings to the following IP Address 192 168 1 30 Subnet mask 255 255 255 0 Port 8000 NOTE These settings are for test purposes only 7 Atthe PC open a DOS window and ping the DVR using the command ping 192 168 1 30 The expected response with the Reply from message is shown in the following window 14 www Superci
10. me lt ims TTL 64 ing statistics for 192 168 1 200 Packets Sent 4 Received 4 Lost z loss pproximate round trip times in milli seconds Minimum ms Maximum ms Average ms gt iv Examine the screen capture shown above The message Reply from 192 168 1 200 indicates that your PC can reach the device with that IP address and that address is in use v Since the ping test of the IP address we tried showed the address was in use try another number between 1 and 255 For example let s ping 192 168 1 100 At the DOS prompt enter ping 192 168 1 100 C WINDOWS system32 cmd exe 5 x gt ping 192 168 1 100 192 168 1 1090 with 32 bytes of data timed out timed out timed out timed out ing statistics for 192 168 1 100 Packets Sent 4 Received Lost 4 100 loss gt XD vi Examine the screen capture shown above The message Request timed out indicates that your PC cannot reach the device with that IP address and that address is probably not in use Enter this IP address in the DVR network setup display Also enter this number into Table 1 If this trial indicated that 192 168 1 100 is in use as 192 168 1 200 is try other IP address using the steps above until an unused one is found If your DVR requires three digits in the IP address fields enter zeros before the other NOTE numbers For instance 192 168 001 100 DVR Networking Guide 5 69 SECTION 2
11. nd recommended to use a dynamic name server service such as http www dyndns com a free service to setup a remote connection with a fixed hostname to your LAN If you use DynDNS the following steps are helpful a On dyndns com under Resources select Home DNS Solutions b On the Home Solutions page click the link for Dynamic DNS c Under Documentation select the link How To d Follow the instructions to set up an account Record the DynDNS Hostname DynDNS Username and DynDNS Password in the table below DynDNS Hostname DynDNS Username DynDNS Password After setting up a DynDNS account the dynamic IP address specified in the account Hostname must be updated whenever it changes Depending on your system configuration either of two options can be used to automatically update the IP address set in your DynDNS Hostname f you have a DDNS supported router see manufacturers information do the following to configure your router to automatically update your DynDNS with your dynamic IP address Login to your router See manufacturer s instructions li Search for a page tab or configuration setting labeled DDNS iii Enter your DynDNS Hostname Password and Username iv Click Save Settings or Apply Your router should now automatically update your DynDNS with your current IP address lf you have a PC running continuously on the LAN with the DVR do the following
12. onfiguration settings you made earlier are in effect 10 Return to the PC Open a DOS command window 11 At the command prompt use the ping command to test your PC connection to the DVR and to verify that the DVR is an active device on the LAN Using the example above with the IP address we chose enter ping 192 168 1 100 The IP address you choose may be different 6 www supercircuits com ta To SECTION 2 CONNECTING YOUR DVR TO THE LAN 69 C WINDOWS system32 cmd exe 5 x gt ping 122 168 1 1096 inging 192 168 1 100 with 32 bytes of data eply from 192 168 1 1690 bytes 32 time lt ims TTL 64 eply from 192 168 1 1690 bytes 32 time lt ims TTL 64 eply from 192 168 1 166 bytes 32 time lt ims TTL 64 eply from 192 168 1 190 bytes 32 time lt ims TTL 64 ing statistics for 192 168 1 100 Packets Sent 4 Received 4 Lost z loss pproximate round trip times in milli seconds Minimum 9ms Maximum ms Average ms AD Examine the response from the ping command A Reply from message indicates that the IP address 192 168 1 100 that was previously inactive is now active on the LAN suggesting that a LAN connection between your DVR and PC has been established Finally load the application software that came with the DVR into your PC When prompted enter the DVR IP address port number if required and default password noted above refer to your DVR user manual If you can vie
13. ovided with your DVR to perform the initial equipment installation Do not attach the network LAN cable to the DVR b Power on the DVR and open the setup menu for Network options c If DHCP settings are available for your DVR set them to off or no instead of on or yes d Next select the IP Address option e At your PC find an IP address on your network that is not in use Write down the EXACT IP address of your PC up to the third last period Using the example shown above in the screen capture of ipconfig this number would be 192 168 1 li After the third period choose any number between 1 and 255 that is different from the one in your PC s IP address 168 As a first try let s choose 200 which will form the P address 192 168 1 200 ii Next use the ping command in the DOS window to see if that IP address is in use on your network The format of the ping command is ping lt IP address gt To test your IP address enter ping 192 168 1 200 Any reply received from the ping indicates that a device on the network is already using this IP address and you can connect to it www supercircuits com SECTION 2 CONNECTING YOUR DVR TO THE LAN 69 C WINDOWS system32 cmd exe 5 x gt ping 192 168 1 266 inging 192 168 1 200 with 32 bytes of data 192 168 1 200 bytes 32 time lt ims TTL 64 192 168 1 200 bytes 32 time lt ims TTL 64 192 168 1 200 bytes 32 time lt ims TTL 64 192 168 1 200 bytes 32 ti
14. percircuits Inc 2010 Supercircuits Inc All rights reserved 11000 N Mopac Expressway Building 300 Austin TX 78759 Sales Support 1 800 335 9777 Fax 1 866 267 9777 i www supercircuits com Table of Contents SECTION 1 DVR Networking LL 1 1 1 Before you Degil a5 3 c92cn canes hae ae ean ene ee a 1 SECTION 2 Connecting Your DVR to the LAN 2 SECTION 3 Remote Viewing Via WAN Internet 8 SECTION 4 Troubleshooting Connection Problems 0 0 0 cece eee 11 4 1 Ping DVR returns Reply from packets data good but CANN Oe CONNEC erer arianna aes 11 4 2 Ping DVR returns Reply from with packets errors 12 4 3 Ping DVR command returns Request timed out 12 DVR Networking Guide iii iv www supercircuits com SECTION 1 DVR NETWORKING 69 SECTION 1 DVR Networking Networking your DVR enables it to be accessed from a personal computer PC for remote viewing of cameras and retrieval of stored video streams DVRs can be setup for remote viewing across a private Local Area Network LAN and across a Wide Area Network WAN such as the internet Remote access can be used with the following operating systems Microsoft Windows XP SP3 or later e Microsoft Vista 32 bit version only Microsoft Windows 7 screen captures shown in this document were taken from a Microsoft Windows XP operating system These captures are provided as exampl
15. r with port number of your DVR in the format http lt static IP address gt For example if the static address of your router is 190 180 170 32 enter http 190 180 170 32 Exception If you are accessing a DVQ19N or if the default Web Port number was changed from the default 80 use the URL format http lt static IP address gt lt Web Port gt Access the DVR using your DynDNS account and hostname Use the Web Based Software and URL listed in Table 3 for your DVR 7 Verify that your DVR is enabled for WAN access Refer to the documentation provided with your DVR 10 www supercircuits com SECTION 4 TROUBLESHOOTING CONNECTION PROBLEMS 69 SECTION 4 Troubleshooting Connection Problems Three common connection problems occur e Atyour PC when you ping the DVR P address you receive a Reply from response and packet data is good but cannot connect to the software in the DVR e At your PC when you ping the DVR IP address you receive a Reply from response and packet data shows errors e Atyour PC when you ping the DVR IP address you receive a Request timed out reply or Reply from with packet errors When ping ing the DVR the PC must be setup on the same physical LAN and be configured with the same subnet address 3 octet of the IP address as the DVR If the troubleshooting suggestions included here do not resolve the problem please call Supercircuits support a
16. rcuits com SECTION 4 TROUBLESHOOTING CONNECTION PROBLEMS 69 Gy C AAWINDOWS system3 cmd exe o x woping 192 168 1 36 inging 192 168 1 38 with 32 bytes of data eply from 192 168 1 30 bytes 32 time lt ims TTIL 64 eply from 192 168 1 30 bytes 32 time lt ims TIL 64 i eply from 192 168 1 30 bytes 32 time lt ims TTL 64 eply from 192 168 1 30 bytes 32 time lt ims TIL 64 ing statistics for 192 168 1 30 Packets Sent 4 Received 4 Lost B Bx loss pproximate round trip times in milli seconds Minimum Hms Maximum Bms Average Bms DIRI Gi a Ifyou received a Reply from response from the ping command your PC crossover cable and DVR are all working properly Here the connectivity problem with the DVR in the LAN may be a result of DVR network settings router settings or other devices on the LAN Do the following Talk with your IP provider and verify that the IP address subnet mask and gateway settings used when the DVR was on the LAN are correct Reconfigure the DVR network settings for use on the LAN Disconnect the crossover cable and reconnect the DVR to the LAN li Check your router s LAN and power cables and connections and make sure they are working properly ii At your PC open the Internet Protocol TCP IP Properties window and return the network settings to those used before the crossover cable test recorded in step 5 Disconnect the crossover cable and reconnect
17. t 800 335 9777 for assistance 4 1 Ping DVR returns Reply from packets data good but cannot connect Scenario When you issue a ping command to the DVR IP address you receive the message Reply from But you cannot connect to the DVR with a remote viewer such as MClient or a browser based viewer To Fix In this scenario a good way see if your new DVR IP address is in conflict with another device on the network is to remove the Ethernet patch cable from the back of your DVR and ping the DVR IP address If the message Request timed out appears there probably isn t another PC or device on the network using the same IP address you are using for the DVR Check the network settings used for the connection to the DVR with your remote viewer including the port settings if any Also recheck the network and port configuration in the DVR Re initialize the DVR by powering it off and then on again Retry the ping command If successful retry to connect to the DVR with a remote viewer If after disconnecting the Ethernet cable from the DVR you still receive a Reply from message after sending a ping command another device on the network is already using that IP address To resolve this condition find an unused IP address on your network and configure the DVR with it ping that address from your PC and test the connection to the DVR with a remote viewer DVR Networking Guide 11 69 SECTION 4 TROUBLESHO
18. tion and service provided at http portforward com NOTE If you are setting up a DMR27U DMR28U or DMR29U configure your router to port forward the DVR s Web Port Port video port and Port 10 For example if the Web Port is 24 and the video Port is 8000 configure your router to forward ports 24 8000 and 8010 to the local IP address of the DVR If you are setting up a BLK DH Series or DMR7X Series DVR configure your router to port forward the DVR s assigned Port plus the Port 4 For example if the assigned Port is 9350 default Port 9354 should also be forwarded Also forward the Web Port 80 Determine if your router has a dynamic IP address one that can change arbitrarily often used by internet service providers ISPs for cable DSL modems or static IP address unchanging If you are unsure contact your ISP for this information If you have a dynamic IP address go to step 4 If you have a DMR6X DVR or a BLK DM series DVR and a dynamic IP address call Support at 1 800 335 9777 for specific instructions To find the static IP address assigned to your LAN go to http www whatismyip com from a computer on the same LAN as your DVR The IP address displayed is the IP address you will use to log in remotely Keep this in your records Skip to step 6 Static IP Address www supercircuits com SECTION 3 REMOTE VIEWING VIA WAN INTERNET 69 If you have a dynamic IP address it is convenient a
19. to download and install software that automatically updates your DynDNS account when the IP address of your router changes Go to http www dyndns com support clients and click the Download link DVR Networking Guide 9 69 SECTION 3 REMOTE VIEWING VIA WAN INTERNET ii Install the Updater program When prompted make sure you select Install as Windows Service iii Enter your DynDNS Username and Password and select your Hostname iv Click Apply Your PC should now automatically update your DynDNS Hostname settings with your current IP address 6 Whether you have a static IP address or set up a DynDNS account for a dynamic IP address Table 3 shows the remote viewing option for several DVR models Following are different ways to view your DVR on a PC via the Internet Install and use the remote viewing software on the CD provided with your DVR Table 3 DVR viewing software DVR Model Software Built in Web Web Based Software BLK DH DM Series SC Black Network Viewer Yes Downloaded from DVR BLK SY Series Reflection Yes N A DMR22 3 23 2 IVMS 4000 2 0 Yes N A DMR27U 28U 29U MClient Yes htto www anytimeview com DMR40 41 42DVD Video Viewer Yes Downloaded from DVR DMR62DV CMS Network Viewer Yes Downloaded from DVR DMR70 71 72 CMS Network Viewer Yes Downloaded from DVR DVQ19N N A Yes N A Inthe URL field of your Internet browser enter the IP address of your route
20. w displays from your DVR it is now setup for networking capabilities across a LAN If you can t see displays from your DVR review these procedures Call Support at 1 800 335 9777 for assistance DVR Networking Guide 7 69 SECTION 3 REMOTE VIEWING VIA WAN INTERNET SECTION 3 Remote Viewing Via WAN Internet Remote viewing capabilities allow you to access and control your DVR from anywhere in the world via the Internet Your DVR must be setup on a LAN before this capability can be enabled and the LAN must have a high speed connection to the Internet for efficient data transfer to occur This procedure requires that the network router be configured to enabling port forwarding to your DVR If your DVR is setup on a LAN serviced by a network administrator that person should configure the network for port forwarding If you are setting up remote viewing on a home network do the following 1 8 NOTE Supercircuits provides complete technical support for viewing your DVR within your LAN However our support team cannot assure complete technical assistance for products from other manufacturers such as routers and modems Refer to your product documentation or contact your internet service provider for support on setting up port forwarding Configure your router for port forwarding to the DVR using the network information included in Table 1 For instructions refer to the user documentation for your router and or the informa
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