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Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide

1. 30 Initialize System Management Interrupt 2A Initializes different devices through DIM 2C Initializes different devices Detects and initializes the video adapter installed in the system that have optional ROMs 2E Initializes all the output devices 31 Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module 33 Initializes the silent boot module Set the window for displaying text information 37 Displaying sign on message CPU information setup key message and any OEM specific information 30 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE A 2 POST Code Checkpoints POST Code Description 38 Initializes different devices through DIM 39 Initializes DMAC 1 and DMAC 2 3A Initialize RTC date time 3B Test for total memory installed in the system Also Check for DEL or ESC keys to limit memory test Display total memory in the system 3C By this point RAM read write test is completed program memory holes or handle any adjustments needed in RAM size with respect to NB Test if HT Module found an error in BootBlock and CPU compatibility for MP environment 40 Detect different devices parallel ports serial ports and coprocessor in CPU etc successfully installed in the system and update the BDA EBDA etc 50 Programming the memory hole or any kind of implementation that
2. on page 67 m Handling of Correctable Errors on page 69 m Handling of Parity Errors PERR on page 71 Handling of System Errors SERR on page 73 m Handling Mismatching Processors on page 75 m Hardware Error Handling Summary on page 77 a Enabling ILOM Diagnostics in BIOS Error Handling on page 81 Handling of Uncorrectable Errors This section lists facts and considerations about how the server handles uncorrectable errors Note The BIOS ChipKill feature must be disabled if you are testing for failures of multiple bits within a DRAM ChipKill corrects for the failure of a four bit wide DRAM m The BIOS logs the error to the SP system event log SEL through the board management controller BMC m The SP s SEL is updated with the failing DIMM pair s particular bank address m The system reboots m The BIOS logs the error in DMI 67 Note If the error is on low 1MB the BIOS freezes after rebooting Therefore no DMI log is recorded m An example of the error reported by the SEL through IPMI 2 0 is as follows When low memory is erroneous the BIOS is frozen on pre boot low memory test because the BIOS cannot decompress itself into faulty DRAM and execute the following items ipmitool gt sel list 100 08 26 2005 11 36 09 OEM 0xfb 200 08 26 2005 11 36 12 System Firmware Error No usable system memory 300 08 26 2005 11 36 12
3. 3 View the BIOS event log a From the BIOS Main Menu screen select Advanced The Advanced Settings screen is displayed Main Advanced PCIPnP Boot Security Chipset Exit kkkkxkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxk Advanced Settings Configure CPU k x kkxkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk xk WARNING Setting wrong values in below sections L N may cause system to malfunction CPU Configuration IDE Configuration sa N Hyper Transport Configuration N ACPI Configuration 3 Event Log Configuration E x IPMI 2 0 Configuration j MPS Configuration A PCI Express Configuration ae Select Screen ba Remote Access Configuration E CE Select Item USB Configuration Enter Go to Sub Screen F1 General Help F10 Save and Exit ni ESC Exit KKEKEKKKKKKKKEKKKKKKE KEKE KKK KKK KKK KKK KR KKK KK KK KEK KKK KKK KKK KKK KK KKK KK KKKKKKKKKKKKKKK v02 61 C Copyright 1985 2006 American Megatrends Inc 20 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 b From the Advanced Settings screen select Event Log Configuration The Advanced Menu Event Logging Details screen is displayed Advanced KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKE Event Logging details View all unread events x
4. A8 A9 AA AB AC B1 00 61 70 in F000h segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed Initialize runtime language module Displays the system configuration screen if enabled Initializes the CPUs before boot which includes the programming of the MTRRs Prepare CPU for OS boot including final MTRR values Wait for user input at configuration display if needed Uninstall POST INT1Ch vector and INTO9h vector Deinitializes the ADM module Prepare BBS for Int 19 boot Any kind of Chipsets NB SB specific programming needed during End POST just before giving control to runtime code booting to OS Program the system BIOS 0F0000h shadow RAM cacheability Ported to handle any OEM specific programming needed during End POST Copy OEM specific data from POST_DSEG to RUN_CSEG Save system context for ACPI Prepares CPU for booting to OS by copying all of the context of the BSP to all application processors present NOTE APs are left in the CLI HLT state OEM POST Error This range is reserved for chipset vendors and system manufacturers The error associated with this value may be different from one platform to the next POST Error Codes TABLE A 1 contains descriptions of each of the POST error codes listed in the same order in which they are generated These POST error codes appear as a four digit string that is a
5. Click the Remote Control tab Click the Redirection tab Set the color depth for the redirection console at either 6 or 8 bits Click the Start Redirection button When you are prompted for a user name and password type the following m User Name root m Password changeme The current POST screen is displayed Changing POST Options These instructions are optional but you can use them to change the operations that the server performs during POST testing To change POST options 1 Initialize the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed Select Boot The Boot Settings screen is displayed Main Advanced PCIPnP Boot Security Chipset Exit KEK KEKE KEKE KKK KEK KEK KEK KEK KEK KEK KE KKK KEK KEK KEK KEK KEK KEK KEK KK KEK KEK KEK KKK KKK KEKE KEKE KKK KEKE KK KKK KEKE L EX XK Boot Settings Configure Settings KEK KKK KK KKK KEK KEK KKK KKK KKK KK KKK KEKE KKK KEKE KEKE KKK KEKE KKEKEK OK during System Boot kl Boot Settings Configuration ni Boot Device Priority Hard Disk Drives CD DVD Drives K ae Liana Select Screen KOKK Select Item Enter Go to Sub Screen F1 General Help F10 Save and Exit S ESC Exit N K Appendix A Event Logs and POST Codes 25 KKKAKKAKKAKAKAKAKAAKAKAAKAAKAKAKAKAAAKAKAK
6. Enter Go to Sub Screen i Fl General Help F10 Save and Exit w ESC Exit i kkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxkkk v02 61 C Copyright 1985 2006 American Megatrends Inc c From the IPMI 2 0 Configuration screen select View BMC System Event Log The log takes about 60 seconds to generate then it is displayed on the screen 5 If the problem with the server is not evident continue with Using the ILOM Service Processor GUI to View System Information on page 57 or Viewing ILOM SP Event Logs on page 59 22 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Power On Self Test POST The system BIOS provides a rudimentary power on self test The basic devices required for the server to operate are checked memory is tested the LSI 1064 disk controller and attached disks are probed and enumerated and the two Intel dual Gigabit Ethernet controllers are initialized The progress of the self test is indicated by a series of POST codes These codes are displayed at the bottom right corner of the system s VGA screen once the self test has progressed far enough to initialize the system video However the codes are displayed as the self test runs and scroll off of the screen too quickly to be read An alternate method of displaying the POST codes is to redirect the output of the console to a serial port see Redirecting
7. Memory Memory Device Disabled CPU 0 DIMM 0 When the faulty DIMM is beyond the BIOS s low 1MB extraction space proper boot happens ipmitool gt sel list 100 08 26 2005 05 04 04 OEM 0xfb 200 08 26 2005 05 04 09 Memory Memory Device Disabled CPU 0 DIMM 0 m Note the following considerations for this revision Uncorrectable ECC Memory Error is not reported Multi bit ECC errors are reported as Memory Device Disabled On first reboot BIOS logs a HyperTransport Error in the DMI log The BIOS disables the DIMM The BIOS sends the SEL records to the BMC The BIOS reboots again The BIOS skips the faulty DIMM on the next POST memory test The BIOS reports available memory excluding the faulty DIMM pair FIGURE E 1 shows an example of a DMI log screen from BIOS Setup Page 68 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE E 1 DMI Log Screen Uncorrectable Error BIOS SETUP UTILITY Hdvancea Event Logging details View all unread events es on the Event Log Mark all events as read Clear Event Log View Event Log 09 12 05 11 51 05 A Hyper Transport sync flood error occurred on last boot Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC Exit u02 53 C Copyright 1985 2002 American Megatrends Inc Handling of Correctable Errors This section lists facts and considerations about how the server handles correctable erro
8. Sun Integrated Lights Out Manager Sensor Readings Indicators Event Logs M Event Log Displays every event in the SP including IPMI Audit and FMA events Click the Clear Log button to delete all current log entries Event Log Event ID Class Type Severity Date Time Description 162 Audit Log minor Wed Nov 28 root Open Session object isessionitype value www success 09 39 10 2007 161 Audit Log minor Wed Nov 28 root Open Session object isessionitype value shell success 09 23 06 2007 160 IPMI Log critical Wed Nov 28 ID 81 pre init timestamp Entity Presence hdd prsnt Device Absent 09 21 01 2007 159 IPMI Log critical Wed Nov 28 ID 80 pre init timestamp Entity Presence hdd2 prsnt Device Absent 09 20 57 2007 E L m a 3 Select the category of event that you want to view in the log from the drop down list box You can select from the following types of events m Sensor specific events These events relate to a specific sensor for a component for example a fan sensor or a power supply sensor m BIOS generated events These events relate to error messages generated in the BIOS m System management software events These events relate to events that occur within the ILOM software 60 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 After you have selected a category of event the Event Log table is updated with the specifie
9. but some CPUs might not be supported The CPU detects a variety of correctable errors in the MCi_STATUS registers Fan failure is detected by reading tach signals The BIOS displays an error message logs the error and halts the system The CPU corrects the error in hardware No interrupt or machine check is generated by the hardware The polling is triggered every half second by SMI timer interrupts and is done by the BIOS SMI handler The SMI handler logs a message to the SP SEL if the SEL is available otherwise SMI logs a message to DMI The BIOS s polling can be disabled through software SMI The Front Fan Fault Service Action Required and individual fan module LEDs are lit DMI Log Fatal DMI Log Normal SP SEL operation SP SEL Non fatal Appendix E Error Handling 79 TABLE E 1 Hardware Error Handling Summary Continued Logged DMI Log or SP Error Description Handling SEL Fatal Multiple fan Fan failure is The Front Fan Fault Service Action Required SP SEL Fatal failure detected by reading and individual fan module LEDs are lit tach signals Single power When any of the Service Action Required and Power Supply SP SEL Non fatal supply failure AC DC Fault LEDs are lit PS_VIN_GOOD or PS_PWR_OK signals are deasserted DC DC power Any The Service Action Required LED is lit the SP SEL Fatal converter POWER_GOOD system is powered down to standby power failure signal is deasserted mode and th
10. similar to overriding the default values of kernel variables 04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Initialize the interrupt controlling hardware generally PIC and interrupt vector table 06 Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINTICh handler Enable IRQ 0 in PIC for system timer interrupt Traps INTICh vector to POSTINT1ChHandlerBlock CU Early CPU Init Start Disable Cache Init Local APIC C1 Set up boot strap processor information C2 Set up boot strap processor for POST This includes frequency calculation loading BSP microcode and applying user requested value for GART Error Reporting setup question Appendix A Event Logs and POST Codes 29 TABLE A 2 POST Code Checkpoints POST Code Description C3 Errata workarounds applied to the BSP 78 amp 110 C5 Enumerate and set up application processors This includes microcode loading and workarounds for errata 78 110 106 107 69 63 C6 Re enable cache for boot strap processor and apply workarounds in the BSP for errata 106 107 69 and 63 if appropriate In
11. 24 hour period Motherboard Fault LED on mezzanine is on There is a fault on the motherboard This LED is there because you cannot see the motherboard LEDs when the mezzanine board is present Note The Motherboard Fault LED operates independently of the Press to See Fault button and does not operate on stored power See FIGURE 3 1 for the locations of DIMMs and LEDs on the motherboard See FIGURE 3 2 for the locations of DIMMs and LEDs on the mezzanine board FIGURE 3 1 DIMMs and LEDs on Motherboard Fans 19 Li CPU 0 CPU 1 PUO Failon on CPU1 NO to see fault 16 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE 3 2 DIMMs and LEDs on Mezzanine Board Fans Motherboard Press to Fault see fault Isolating and Correcting DIMM ECC Errors If your log files report an ECC error or a problem with a DIMM complete the steps below until you can isolate the fault In this example the log file reports an error with the DIMM in CPUO slot 7 The fault LEDs on CPUO slots 6 and 7 are on To isolate and correct DIMM ECC errors 1 If you have not already done so shut down your server to standby power mode and remove the cover 2 Inspect the installed DIMMs to ensure that they comply with the DIMM Population Rules on page 11 3 Press the PRESS TO SEE FAULT button and inspect the DIMM fault LEDs See FIGURE 3 1 and FIGURE 3 2 A flashing LED identifies a
12. 25 2007 03 22 15 System Firmware Progress 0x01 Memory initialization Asserted 22 09 25 2007 03 22 16 Memory Uncorrectable 23 09 25 2007 03 22 16 Memory Uncorrectable ECC Asserted CPU 2 DIMM 0 ECC Asserted CPU 2 DIMM 1 24 09 25 2007 03 22 16 Memory Memory Device Disabled Asserted CPU 2 DIMM 0 25 09 25 2007 03 22 16 Memory Memory Device Disabled Asserted CPU 2 DIMM 1 Chapter 3 Troubleshooting DIMM Problems 13 The lines in the display start with event numbers in hex followed by a description of the event TABLE 3 1 describes the contents of the display TABLE 3 1 Lines in IPMI Output Event hex Description 8 UCE caused a Hypertransport sync flood which lead to system s warm reset 0x02 refers to a reboot count maintained since the last AC power reset 9 BIOS detected and initiated 4 processors in system a BIOS detected a Sync Flood caused this reboot b BIOS detected a hardware error caused the Sync Flood c to le BIOS retrieved and reported some hardware evidence including all processors Machine Check Error registers events 14 to 18 1f After BIOS detected that a UCE had occurred it located the DIMM and reset 0x03 refers to reboot count 21 to 25 BIOS off lined faulty DIMMs from system memory space and reported them Each DIMM of a pair is being reported since hardware UCE evidence cannot lead BIOS any further than det
13. 81 In the POST codes listed in TABLE A 1 the first two digits are from port 81 and the last two digits are from port 80 TABLE A 1 POST Codes POST Code Description 00d0 Coming out of Power On Reset POR PCI configuration space initialization 00d2 Disable cache full memory sizing and verify that flat mode is enabled 0043 Memory detections and sizing in boot block cache disabled IO APIC enabled 01d4 Test base 512KB memory Adjust policies and cache first 8MB 01d5 Bootblock code is copied from ROM to lower RAM BIOS is now executing out of RAM 01d6 Key sequence and OEM specific method is checked to determine if BIOS recovery is forced If next code is E0 BIOS recovery is being executed Main BIOS checksum is tested 0147 Restoring CPUID moving bootblock runtime interface module to RAM determine whether to execute serial flash 01d8 Uncompressing runtime module into RAM Storing CPUID information in memory 01d9 Copying main BIOS into memory Olda Giving control to BIOS POST Appendix A Event Logs and POST Codes 27 TABLE A 1 POST Codes POST Code Description 0004 00c2 00c3 00c6 00c7 000a 000c 000e 8600 de00 8613 0024 862a 002a 042a 052a 122a 152a 252a 202c 002e 0033 0037 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK If the CMOS checksum is bad update CMOS with power on default values Set up boot strap processor for PO
14. Bootable Diagnostics CD 8 Requirements 8 Using the Bootable Diagnostics CD 9 Troubleshooting DIMM Problems 11 DIMM Population Rules 11 DIMM Replacement Policy 12 How DIMM Errors Are Handled by the System 12 Uncorrectable DIMM Errors 12 Correctable DIMM Errors 14 BIOS DIMM Error Messages 15 DIMM Fault LEDs 15 Isolating and Correcting DIMM ECC Errors 17 A Event Logs and POST Codes 19 Viewing Event Logs 19 Power On Self Test POST 23 How BIOS POST Memory Testing Works 23 Redirecting Console Output 24 Changing POST Options 25 POST Codes 27 POST Code Checkpoints 29 POST Error Codes 32 B Status Indicator LEDs 39 External Status Indicator LEDs 39 Front Panel LEDs 40 Back Panel LEDs 40 Hard Drive LEDs 41 Internal Status Indicator LEDs 41 C SensorLocations 45 Sensor Locations for the Sun Fire X4140 Servers 45 Sensor Locations for the Sun Fire X4240 Servers 49 Sensor Locations for the Sun Fire X4440 Servers 52 D Using the ILOM Service Processor GUI to View System Information 57 Making a Serial Connection to the SP 58 iv Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Viewing ILOM SP Event Logs 59 Interpreting Event Log Time Stamps 61 Viewing Replaceable Component Information 62 Viewing Sensors 63 Error Handling 67 Handling of Uncorrectable Errors 67 Handling of Correctable Errors 69 Handling of Parity Errors PERR 71 Handling of System Errors SERR 73 Handling Mismatching Pro
15. Policy Replace a DIMM when one of the following events takes place m The DIMM fails memory testing under BIOS due to Uncorrectable Memory Errors UCEs m UCEs occur and investigation shows that the errors originated from memory In addition a DIMM should be replaced whenever more than 24 Correctable Errors CEs originate in 24 hours from a single DIMM and no other DIMM is showing further CEs m If more than one DIMM has experienced multiple CEs other possible causes of CEs have to be ruled out by a qualified Sun Support specialist before replacing any DIMMs Retain copies of the logs showing the memory errors per the above rules to send to Sun for verification prior to calling Sun How DIMM Errors Are Handled by the System This section describes system behavior for the two types of DIMM errors UCEs and CEs and also describes BIOS DIMM error messages Uncorrectable DIMM Errors For all operating systems OS s the behavior is the same for UCEs 1 When an UCE occurs the memory controller causes an immediate reboot of the system 2 During reboot the BIOS checks the Machine Check registers and determines that the previous reboot was due to an UCE then reports this in POST after the memtest stage A Hypertransport Sync Flood occurred on last boot 12 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 3 BIOS reports this event in the service processor s system event log SEL as shown i
16. armes biologiques et chimiques ou du nucl aire maritime directement ou indirectement sont strictement interdites Les exportations ou reexportations vers les pa s sous embargo am ricain ou vers des entit s figurant sur les listes d exclusion d exportation am ricaines y compris mais de maniere non exhaustive a ste de personnes qui font objet d un ordre de ne pas participer d une fa on directe ou indirecte aux exportations des produits ou des services qui sont r gis par la l gislation am ricaine sur le contr le des exportations et la liste de ressortissants sp cifiquement d sign s sont rigoureusement interdites L utilisation de pi ces d tach es ou d unit s centrales de remplacement est limit e aux r parations ou l change standard d unit s centrales pour les produits export s conform ment la l gislation am ricaine en mati re d exportation Sauf autorisation par les autorit s des Etats Unis l utilisation d unit s centrales pour proc der des mises jour de produits est rigoureusement interdite LD com CA Adobe PostScript Contents Preface vii Initial Inspection of the Server 1 Service Troubleshooting Flowchart 1 Gathering Service Information 2 System Inspection 3 Troubleshooting Power Problems 3 Externally Inspecting the Server 3 Internally Inspecting the Server 4 Using SunVTS Diagnostic Software 7 Running SunVTS Diagnostic Tests 7 SunVTS Documentation 8 Diagnosing Server Problems With the
17. combination of two digit output from primary I O port 80 and two digit output from secondary I O port 81 In the POST error codes listed in TABLE A 1 the first two digits are from port 81 and the last two digits are from port 80 The Response column describes the action taken by the system on encountering the corresponding error The choices are m Warning or Not an Error The message appears on the screen An error record is logged to the system event log SEL The system continues booting with a degraded state The user might want to replace the unit a Pause The message appears on the screen an error is logged to the SEL and user input is required to continue The user can take immediate corrective action or choose to continue booting 32 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 m Halt The message appears on the screen an error is logged to the SEL and the system cannot boot unless the error is resolved The user needs to replace the faulty part and restart the system TABLE A 3 Error Messages and Responses Error Error Message Code 0000 Timer Error Pause 0003 CMOS Battery Low Pause 0004 CMOS Settings Wrong Pause 0005 CMOS Checksum Bad Pause 000B CMOS memory size Wrong Pause 000C RAM R W test failed Pause 000E A Drive Error Pause 000F B Drive Error Pause 0012 CMOS Date Time Not Set Pause 0040 Refresh Timer Test Failed Halt 0041 Display Memory Test Failed Pause 0042 CMOS Displa
18. component with a fault m For CEs the LEDs correctly identify the DIMM where the errors were detected m For UCEs both LEDs in the pair flash if there is a problem with either DIMM in the pair Chapter 3 Troubleshooting DIMM Problems 17 18 Note If your server is equipped with a mezzanine board the motherboard DIMMs and LEDs will be hidden beneath it However the Motherboard Fault LED lights to indicate that there is a problem on the motherboard only while AC power is still connected If the Motherboard Fault LED on the mezzanine board lights remove the mezzanine board as described in your server s service manual and inspect the LEDs on the motherboard 4 Disconnect the AC power cords from the server Caution Before handling components attach an ESD wrist strap to a chassis ground any unpainted metal surface The system s printed circuit boards and hard disk drives contain components that are extremely sensitive to static electricity Note To recover fault information look in the SP SEL as described in the Sun Integrated Lights Out Manager 2 0 User s Guide 5 Remove the DIMMs from the DIMM slots in the CPU Reter to your server s service manual for details y 6 Visually inspect the DIMMs for physical damage dust or any other contamination on the connector or circuits 7 Visually inspect the DIMM slot for physical damage Look for cracked or broken plastic on the slot 8 Dust off the DI
19. done by the BIOS SMI handler the DIMM interface The BIOS SMI handler starts logging each detected error and stops logging when the limit for the same error is reached The BIOS s polling can be disabled through a software interface Single four bit With CHIP KILL The CPU corrects the error in hardware No SP SEL Normal DRAM error enabled in the BIOS interrupt or machine check is generated by operation Setup the CPU the hardware The polling is triggered every detects and corrects half second by SMI timer interrupts and is for the failure of a done by the BIOS SMI handler four bit wide The BIOS SMI handler starts logging each DRAM on the detected error and stops logging when the DIMM interface limit for the same error is reached The BIOS s polling can be disabled through a software interface Uncorrectable The CPU detects an The sync flood method is used to prevent SP SEL Fatal DRAM ECC uncorrectable the erroneous data from being propagated error multiple bit DIMM across the Hypertransport links The system error reboots the BIOS recovers the machine check register information maps this information to the failing DIMM when CHIPKILL is disabled or DIMM pair when CHIPKILL is enabled and logs that information to the SP The BIOS will halt the CPU Unsupported Unsupported The BIOS displays an error message logs an DMI Log Fatal DIMM DIMMs are used or error and halts the system SP SEL configuration supported DIMMs are loaded im
20. for shutting down the server from main power mode to standby power mode See FIGURE 1 1 and FIGURE 1 2 Graceful shutdown Use a ballpoint pen or other stylus to press and release the Power button on the front panel This causes Advanced Configuration and Power Interface ACPI enabled operating systems to perform an orderly shutdown of the operating system Servers not running ACPI enabled operating systems will shut down to standby power mode immediately s Emergency shutdown Use a ballpoint pen or other stylus to press and hold the Power button for four seconds to force main power off and enter standby power mode Caution Performing an emergency shutdown can cause open files to become corrupt Use an emergency shutdown only when necessary When main power is off the Power OK LED on the front panel will begin flashing indicating that the server is in standby power mode Caution When you use the Power button to enter standby power mode power is still directed to service processor and power supply fans indicated when the Power OK LED is flashing To completely power off the server you must disconnect the AC power cords from the back panel of the server FIGURE 1 1 X4140 Server Front Panel 1 E pere een pene lt CA B fe pr aon pe pe Figure Legend 1 Locate button LED 2 Power button Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE 1 2 X
21. in the BIOS 8301 available 8302 available 8601 Error BMC Not Responding 8701 DIMM_D2 DIMM_D3 DIMM_D4 DIMM_D5 Memory Configuration Error Warning USB Host Controller not found at the specified Error USB device failed to initialize Warning Port 60h 64h emulation is not supported by this USB Warning EHCI controller disabled It requires 64bit data support Not enough space in runtime area SMBIOS data will not be Not enough space in runtime area SMBIOS data will not be Insufficient Runtime space for MPS data System may operate in PIC or Non MPS mode Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 APPENDIX B Status Indicator LEDs This appendix contains information about the locations and behavior of the LEDs on the server It describes the external LEDs that can be viewed on the outside of the server and the internal LEDs that can be viewed only with the main cover removed FIGURE B 1 External Status Indicator LEDs See the following figures and tables for information about the LEDs that are viewable on the outside of the server m FIGURE B 1 shows and describes the front panel LEDs m FIGURE B 2 shows and describes
22. needs an adjustment in system RAM size if required 52 Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory 60 Initializes NUM LOCK status and programs the KBD typematic rate 75 Initialize Int 13 and prepare for IPL detection 78 Initializes IPL devices controlled by BIOS and option ROMS 7A Initializes remaining option ROMs 7C Generate and write contents of ESCD in NVRam 84 Log errors encountered during POST 85 Displays errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested 8C After all device initialization is done program any user selectable parameters relating to NB SB such as timing parameters non cacheable regions and the shadow RAM cacheability and do any other NB SB PCIX OEM specific programming needed during Late POST Background scrubbing for DRAM and L1 and L2 caches are set up based on setup questions Get the DRAM scrub limits from each node 8D Build ACPI tables if ACPI is supported 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt AO Check boot password if installed Al Clean up work needed before booting to OS Appendix A Event Logs and POST Codes 31 TABLE A 2 POST Code Checkpoints POST Code Description A2 Takes care of runtime image preparation for different BIOS modules Fills the free area A4 A7
23. prsnt psl vinok psi pwrok hdd0 prsnt hdd1 prsnt hdd2 prsnt hdd3 prsnt hdd4 prsnt hdd5 prsnt hdd6 prsnt hdd7 prsnt Fan board 1 Fan board 1 Fan board 1 Fan board 1 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 1 Fan board 1 Fan board 1 Fan board 1 Fan board 1 Fan board 1 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 1 Processor socket 1 Processor socket 1 Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE C 2 Sensor Locations for the Sun Fire X4240 Servers Name of Sensor Location of Sensor hdd8 prsnt hdd9 prsnt hdd10 prsnt hdd11 prsnt hdd12 prsnt hdd13 prsnt hdd14 prsnt hdd15 prsnt hdd0 ok2rm hdd1 ok2rm hdd2 ok2rm hdd3 0k2rm hdd4 ok2rm hdd5 ok2rm hdd6 ok2rm hdd7 ok2rm hdd8 0k2rm hdd9 ok2rm hdd10 0k2rm hdd11 0k2rm hdd12 0k2rm hdd13 0k2rm hdd14 0k2rm hdd15 0k2rm sys t_amb sys acpi sys power btn sys reset btn Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard
24. the back panel LEDs m FIGURE B 3 shows and describes the hard drive LEDs m FIGURE B 4 and FIGURE B 5 show the location of the internal LEDs Front Panel LEDs Front Panel LEDs X4140 shown FS 00 G eee esse ae 39 Figure Legend 1 Locator LED Locator button White 4 Rear PS LED Amber Power supply fault 2 Service Required LED Amber 5 System Over Temperature LED Amber 3 Power OK LED Green 6 Top Fan LED Amber Service action required on fan s Back Panel LEDs FIGURE B 2 Back Panel LEDs X4140 shown Figure Legend 1 Power Supply LEDs 3 Service Required LED Power Supply OK Green 4 Power OK LED Power Supply Fail Amber 5 Ethernet Port LEDs AC OK Green Left side Green indicates link activity 2 Locator LED Button Right side Green indicates link activity Amber indicates link is operating at less than maximum speed Hard Drive LEDs FIGURE B 3 Hard Drive LEDs 40 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Figure Legend 1 Ready to remove LED Blue Service action is allowed 2 Fault LED Amber Service action is required 3 Status LED Green Blinks when data is being transferred Internal Status Indicator LEDs The server has internal status indicators on the motherboard and on the mezzanine board For motherboard locations see FIGURE B 4 For mezzanine board locations see FIGURE B 5 m The DIMM
25. 2010 APPENDIX C Sensor Locations This appendix lists the locations of the sensors of the Sun Fire X4140 X4240 and X4440 servers Sensor Locations for the Sun Fire X4140 Servers TABLE C 1 Sensor Locations for the Sun Fire X4140 Servers Name of Sensor Location of Sensor p0 prsnt Processor socket 0 p0 t_core Processor socket 0 p0 v_vddcore Processor socket 0 p0 v_ 1v8 Processor socket 0 p0 v_ 0v9 Processor socket 0 p0 v_vddnb Processor socket 0 p0 prochot Processor socket 0 pl prsnt Processor socket 1 pl t_core Processor socket 1 pl v_vddcore Processor socket 1 pl v_ 1v8 Processor socket 1 pl v_ 0v9 Processor socket 1 pl v_vddnb Processor socket 1 46 TABLE C 1 Sensor Locations for the Sun Fire X4140 Servers Name of Sensor Location of Sensor pl prochot mb t_amb mb v_ 3v3stby mb v_ 3v3 mb v_ 5v mb v_ 12v mb v_ 1v5 mb v_ 1v2ht mb v_ 1 4 mb v_bat fb0 fm0 prsnt fb0 fm1 prsnt fb0 fm2 prsnt fb0 fm3 prsnt fb1 fm0 prsnt fb1 fm1 prsnt fb1 fm2 prsnt fb0 fm0 f0 speed fb0 fm0 f1 speed fb0 fm1 f0 speed fb0 fm1 f1 speed fb0 fm2 f0 speed fb0 fm2 f1 speed fb0 fm3 f0 speed fb0 fm3 f1 speed fb1 fm0 f0 speed fb1 fm0 f1 speed fb1 fm1 f0 speed fb1 fm1 fl speed fb1 fm2 f0 speed Processor socket 1 Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 1 F
26. 4240 and X4440 Server Front Panel ss S m Figure Legend 1 Locate button LED 2 Power button 2 Remove the server cover For instructions on removing the server cover refer to your server s service manual 3 Inspect the internal status indicator LEDs These can indicate component malfunction For the LED locations and descriptions of their behavior see Internal Status Indicator LEDs on page 41 Note The server must be in standby power mode for viewing the internal LEDs You can hold down the Locate button on the server back panel or front panel for 5 seconds to initiate a push to test mode that illuminates all other LEDs both inside and outside of the chassis for 15 seconds 4 Verify that there are no loose or improperly seated components 5 Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors 6 Verify that any after factory components are qualified and supported For a list of supported PCI cards and DIMMs refer to your server s service manual 7 Check that the installed DIMMs comply with the supported DIMM population rules and configurations as described in DIMM Population Rules on page 11 8 Replace the server cover Chapter 1 Initial Inspection of the Server 5 9 To restore the server to main power mode all components powered on use a ballpoint pen or other stylus to press and release the Power but
27. 4240 and X4440 Servers Diagnostics Guide September 2010 Using the Bootable Diagnostics CD To use the diagnostics CD to perform diagnostics 1 2 With the server powered on insert the CD into the DVD ROM drive Reboot the server and press F2 during the start of the reboot so that you can change the BIOS setting for boot device priority When the BIOS Main menu appears navigate to the BIOS Boot menu Instructions for navigating within the BIOS screens appear on the BIOS screens On the BIOS Boot menu screen select Boot Device Priority The Boot Device Priority screen appears Select the DVD ROM drive to be the primary boot device Save and exit the BIOS screens Reboot the server When the server reboots from the CD in the DVD ROM drive the Solaris Operating System boots and SunVTS software starts and opens its first GUI window In the SunVTS GUI press Enter or click the Start button when you are prompted to start the tests The test suite will run until it encounters an error or the test is completed Note The CD will take approximately nine minutes to boot 9 When SunVTS software completes the test review the log files generated during the test SunVTS provides access to four different log files m SunVTS test error log contains time stamped SunVTS test error messages The log file path name is var opt SUNWvts logs sunvts err This file is not created until a SunVTS test fai
28. AAAAKAAKAKFAKAAKAAAAKAAKAKAAKAAAAAKAKFAKAAAAAKAAKFAAAAAAAKFAKAAAAAAAKRAA v02 61 C Copyright 1985 2006 American Megatrends Inc 3 Select Boot Settings Configuration The Boot Settings Configuration screen is displayed B ey MORE UT RT eR air 7 i h bji r _ Tete Boot Settings Configuration Allows BIOS to skip M KKAKKAKAKAKAKAKAKAKAKAKAKKAKAAKAAKAKAKAAKAAKAAKAAKAAAAKAAAAKAAAAKAAAAKAAAAAKO OK certain tests while Quick Boot Disabled booting This will X Quiet Boot Disabled decrease the time t AddOn ROM Display Mode Force BIOS needed to boot the k Bootup Num Lock On system in Wait For Fl If Error Disabled ia Interrupt 19 Capture Enabled iy x Select Screen EAT Select Item k Change Option F1 General Help F10 Save and Exit si ESC Exit ii KREKKRRERKRERKKRERKEKERKRERKREKRKRRERERERKRRE RRR ERR RE RK ERK ERK R ERE RERKRER RRR RKREREERSE v02 61 C Copyright 1985 2006 American Megatrends Inc 4 On the Boot Settings Configuration screen there are several options that you can enable or disable m Quick Boot This option is disabled by default If you enable this the BIOS skips certain tests while booting such as the extensive memory test This decreases the time it takes for the system to boot m Quiet Boot This option is disabled by default If you enable this the Sun M
29. Console Output on page 24 This section covers the following topics m How BIOS POST Memory Testing Works on page 23 m Redirecting Console Output on page 24 m Changing POST Options on page 25 m POST Codes on page 27 m POST Code Checkpoints on page 29 m POST Error Codes on page 32 How BIOS POST Memory Testing Works The BIOS POST memory testing is performed as follows 1 The first megabyte of DRAM is tested by the BIOS before the BIOS code is shadowed that is copied from ROM to DRAM 2 Once executing out of DRAM the BIOS performs a simple memory test a write read of every location with the pattern 55aa55aa Note Enabling Quick Boot causes the BIOS to skip the memory test See Changing POST Options on page 25 for more information Note Because the server can contain up to 64 MB of memory 128 MB for the X4440 the memory test can take several minutes You can cancel POST testing by pressing any key during POST Appendix A Event Logs and POST Codes 23 3 The BIOS polls the memory controllers for both correctable and uncorrectable memory errors and logs those errors into the service processor Redirecting Console Output Use the following instructions to access the service processor and redirect the console output so that the BIOS POST codes can be read 1 Initialize the BIOS Setup utility by pressing the F2 key while the system is performing the power o
30. Fault LEDs indicate a problem with the corresponding DIMM They are located next to the DIMM ejector handles When you press the Press to See Fault button if there is a problem with a DIMM the corresponding DIMM Fault LED flashes See DIMM Fault LEDs on page 15 for details m The CPU Fault LEDs indicate a problem with the corresponding CPU When you press the Press to See Fault button if there is a problem with a CPU the corresponding CPU Fault LED flashes Note The DIMM Fault and Motherboard Fault LEDs operate on stored power for up to a minute when the system is powered down even after the AC power is disconnected and the motherboard or mezzanine board is out of the system The stored power lasts for about half an hour m The Motherboard Fault LED on the mezzanine board indicates that there is a problem with the motherboard Note The mezzanine board when present obscures part of the motherboard including the LEDs The Motherboard Fault LED indicates that one or more of the LEDs on the motherboard is active Appendix B Status Indicator LEDs 41 FIGURE B 4 DIMMs and LEDs on Motherboard Fans Press to see fault FIGURE B 5 DIMMs and LEDs on Mezzanine Board Fans Motherboard Press to Fault see fault 42 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Appendix B Status Indicator LEDs 43 44 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September
31. KRKKKKKKKKKKKKKKKKKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK OK on the Event Log View Event Log ic Mark all events as read Clear Event Log X S bali Select Screen ssi KRR Select Item Enter Go to Sub Screen k l BL General Help i k F10 Save and Exit ESC Exit KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKE v02 61 C Copyright 1985 2006 American Megatrends Inc c From the Event Logging Details screen select View Event Log All unread events are displayed 4 View the BMC system event log a From the BIOS Main Menu screen select Advanced The Advanced Settings screen is displayed Appendix A Event Logs and POST Codes 21 b From the Advanced Settings screen select IPMI 2 0 Configuration The Advanced Menu IPMI 2 0 Configuration screen is displayed Advanced kkkxkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk IPMI 2 0 Configuration View all events in the KKK A BMC Event Log Status Of BMC Working View BMC System Event Log Tt will take up to Reload BMC System Event Log 60 Seconds approx Clear BMC System Event Log to read all ta LAN Configuration BMC SEL records i PEF Configuration v N BMC Watch Dog Timer Action Disabled hi Select Screen ni x 3 Select Item
32. MMs clean the contacts and reseat them Caution Use only compressed air to dust DIMMs 9 If there is no obvious damage replace any failed DIMMs For UCEs if the LEDs indicate a fault with the pair replace both DIMMs Ensure that they are inserted correctly with ejector latches secured 10 Reconnect AC power cords to the server 11 Power on the server and run the diagnostics test again 12 Review the log file If the tests identify the same error the problem is in the CPU not the DIMMs Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 APPENDIX A Event Logs and POST Codes This appendix contains information about the BIOS event log the BMC system event log the power on self test POST and console redirection It contains the following sections m Viewing Event Logs on page 19 m Power On Self Test POST on page 23 Viewing Event Logs Use this procedure to view the BIOS event log and the BMC system event log 1 To turn on main power mode all components powered on if necessary use a ball point pen or other stylus to press and release the Power button on the server front panel See FIGURE 1 1 When main power is applied to the full server the Power OK LED next to the Power button lights and remains lit 2 Enter the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed
33. Microcode Revision CPUO 0 CPU1 0 DRAM Clocking CPUO 400 MHz CPU1 Core0 1 400 MHz Sun Fire Server 1 AMD North Bridge Rev E4 1 AMD North Bridge Rev E6 1 AMD 8111 I O Hub Rev C2 2 AMD 8131 PCI X Controllers Rev B2 System Serial Number 0505AMF028 BMC Firmware Revision 1 00 Checking NVRAM Appendix E Error Handling 75 Initializing USB Controllers Done Press F2 to run Setup CTRL E on Remote Keyboard Press F12 to boot from the network CTRL N on Remote Keyboard Press F8 for BBS POPUP CTRL P on Remote Keyboard m No SEL or DMI event is recorded m The system enters Halt mode and the following message is displayed XXXXXXX X Warning Bad Mix of Processors Multiple core processors cannot be installed with single core processors Fatal Error System Halted 76 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Hardware Error Handling Summary TABLE E 1 summarizes the most common hardware errors that you might encounter with these servers TABLE E 1 Hardware Error Handling Summary Logged DMI Log or SP Error Description Handling SEL Fatal SP failure The SP fails to boot The SP controls the system reset so the Not logged Fatal upon application of system may power on but will not come out System power of reset e During power up the SP s boot loader turns on the power LED e During SP boot Linux startup and SP sanity che
34. RL http docs sun com vii Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide part number 820 3067 14 viii Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 CHAPTER 1 Initial Inspection of the Server This chapter includes the following topics m Service Troubleshooting Flowchart on page 1 m Gathering Service Information on page 2 m System Inspection on page 3 Service Troubleshooting Flowchart Use the following table as a guideline for using the subjects in this book to troubleshoot the server TABLE 1 1 Troubleshooting Sections by Task To perform this task Refer to this section Gather initial service information Gathering Service Information on page 2 Investigate any powering on Troubleshooting Power Problems on page 3 problems Perform external visual inspection Externally Inspecting the Server on page 3 and internal visual inspection Internally Inspecting the Server on page 4 Chapter 3 View BIOS event logs and POST Viewing Event Logs on page 19 messages Power On Self Test POST on page 23 TABLE 1 1 Troubleshooting Sections b
35. ST This includes frequency calculation loading BSP microcode and applying user requested value for GART Error Reporting setup question Errata workarounds applied to the BSP 78 amp 110 Re enable cache for boot strap processor and apply workarounds in the BSP for errata 106 107 69 and 63 if appropriate HT sets link frequencies and widths to their final values Initializing the 8042 compatible Keyboard Controller Detecting the presence of Keyboard in KBC port Testing and initialization of different Input Devices Traps the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present NOTE APs are left in the CLI HLT state Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present NOTE APs are left in the CLI HLT state Initialize PM regs and PM PCI regs at Early POST Initialize multi host bridge if system supports it Setup ECC options before memory clearing Uncompress and initialize any platform specific BIOS modules BBS ROM initialization Generic Device Initialization Manager DIM Disable all devices ISA PnP devices Disable all devices PCI devices Disable all devices ISA devices Static device initialization PCI devices Static device initialization PCI devices Output device initialization Initializing different d
36. Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide SS amp Sun ORACLE Part No 820 3067 14 September 2010 Revision A Copyright 2009 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Unpublished rights reserved under the Copyright Laws of the United States THIS PRODUCT CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF SUN MICROSYSTEMS INC USE DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF SUN MICROSYSTEMS INC This distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo Java Solaris Sun Fire 4140 Sun Fire 4240 and Sun Fire 4440 are trademarks or registered trademarks of Sun Microsystems Inc or its subsidiaries in the U S and other countries MD Opteron and Opteron are trademarks of Advanced Micro Devices Inc Intel is a registered trademark of Intel Corporation his product is covered and controlled by U S Export Control laws and may be subject to the export or import laws in other countries Nuclear missile hemical biological weapons or nuclear maritime end uses or end users whether direct or indirect are strictly prohibited Export or reexport to countries ubject to U S embargo or to entities identified on U S export exclusion lists including but not limited to the denied persons and specially designated ationals lists is strictly prohibited se of any spa
37. an board 1 Fan board 1 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 1 Fan board 1 Fan board 1 Fan board 1 Fan board 1 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE C 1 Sensor Locations for the Sun Fire X4140 Servers Name of Sensor Location of Sensor fb1 fm2 f1 speed ps0 prsnt ps0 vinok ps0 pwrok psl prsnt psl vinok psl pwrok hdd0 prsnt hdd1 prsnt hdd2 prsnt hdd3 prsnt hdd4 prsnt hdd5 prsnt hdd6 prsnt hdd7 prsnt hdd0 ok2rm hdd1 ok2rm hdd2 0k2rm hdd3 0k2rm hdd4 ok2rm hdd5 0k2rm hdd6 0k2rm hdd7 ok2rm sys t_amb sys acpi sys power btn sys reset btn Fan board 1 Power supply 0 Power supply 0 Power supply 0 Power supply 1 Power supply 1 Power supply 1 Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Hard disk drive Disk backplane IO controller board Not a sensor a power button on system front Not a sensor a reset button on the system rear Appendix C Sensor Locations 47 TABLE C 1 Sensor Locations for the Sun Fire X4140 Servers Name of Sensor Location of Sensor sys locate btn Not a sensor a locate button on system front and rear sys nmi Not a sensor an NMI button o
38. case of mixed CPU steppings errors are sought and logged and an appropriate frequency for all CPUs is found and applied NOTE APs are left in the CLI HLT state C7 The HT sets link frequencies and widths to their final values This routine gets called after CPU frequency has been calculated to prevent bad programming 0A Initializes the 8042 compatible Keyboard Controller 0B Detects the presence of PS 2 mouse UC Detects the presence of Keyboard in KBC port OE Testing and initialization of different Input Devices Also update the Kernel Variables Traps the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules 13 Initialize PM regs and PM PCI regs at Early POST Initialize multi host bridge if system will support it Setup ECC options before memory clearing REDIRECTION causes corrected data to written to RAM immediately CHIPKILL provides 4 bit error det corr of x4 type memory 20 Relocate all the CPUs to a unique SMBASE address The BSP will be set to have its entry point at A000 0 If less than 5 CPU sockets are present on a board subsequent CPUs entry points will be separated by 8000h bytes If more than 4 CPU sockets are present entry points are separated by 200h bytes CPU module will be responsible for the relocation of the CPU to correct address NOTE APs are left in the INIT state 24 Uncompress and initialize any platform specific BIOS modules
39. cessors 75 Hardware Error Handling Summary 77 Enabling ILOM Diagnostics in BIOS Error Handling 81 Y To Enable ILOM Diagnostics in the BIOS 81 v To View the Diagnostic Information 82 Index 83 Contents v vi Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Preface The Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide contains information and procedures for using available tools to diagnose problems with the servers Before You Read This Document It is important that you review the safety guidelines in the Sun Fire X4140 X4240 and X4440 Safety and Compliance Guide Related Documentation The document set for the Sun Fire X4140 X4240 and X4440 Servers is described in the Where To Find Sun Fire X4140 X4240 and X4440 Servers Documentation sheet that is packed with your system You can also find the documentation at http docs sun com Translated versions of some of these documents are available at http docs sun com Select a language from the drop down list and navigate to the Sun Fire X4140 X4240 and X4440 Servers document collection using the Product category link Available translations for the Sun Fire X4140 X4240 and X4440 Servers include Simplified Chinese Traditional Chinese French Japanese and Korean English documentation is revised more frequently and might be more up to date than the translated documentation For all Sun documentation go to the following U
40. cially with third party software Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 System Inspection Controls that have been improperly set and cables that are loose or improperly connected are common causes of problems with hardware components Troubleshooting Power Problems If the server can power on skip this section and go to Externally Inspecting the Server on page 3 If the server does not power on check the following Check that AC power cords are attached firmly to the server s power supplies and to the AC sources Check that the main cover is firmly in place There is an intrusion switch on the motherboard that automatically shuts down the server power to standby mode when the cover is removed Externally Inspecting the Server To perform a visual inspection of the external system 1 Inspect the external status indicator LEDs which can indicate component malfunction For the LED locations and descriptions of their behavior see External Status Indicator LEDs on page 39 Verify that nothing in the server environment is blocking air flow or making a contact that could short out power If the problem is not evident continue with the next section Internally Inspecting the Server on page 4 Chapter 1 Initial Inspection of the Server 3 Internally Inspecting the Server To perform a visual inspection of the internal system 1 Choose a method
41. ck the power LED blinks e The LED is turned off when SP management code the IPMI stack is started e At exit of BIOS POST the LED goes to STEADY ON state SP failure SP boots but fails The SP controls the system RESET so the Not logged Fatal POST system will not come out of reset BIOS POST Server BIOS does There are fatal and non fatal errors in POST failure not pass POST The BIOS does detect some errors that are announced during POST as POST codes on the bottom right corner of the display on the serial console and on the video display Some POST codes are forwarded to the SP for logging The POST codes do not come out in sequential order and some are repeated because some POST codes are issued by code in add in card BIOS expansion ROMs In the case of early POST failures for example the BSP fails to operate correctly BIOS just halts without logging For some other POST failures subsequent to memory and SP initialization the BIOS logs a message to the SP s SEL Appendix E Error Handling 77 TABLE E 1 Hardware Error Handling Summary Continued Logged DMI Log or SP Error Description Handling SEL Fatal Single bit With ECC enabled The CPU corrects the error in hardware No SP SEL Normal DRAM ECC in the BIOS Setup interrupt or machine check is generated by operation error the CPU detects the hardware The polling is triggered every and corrects a half second by SMI timer interrupts and is single bit error on
42. d events The fields in the Event Log are described in TABLE D 1 TABLE D 1 Event Log Fields Field Description Event ID The number of the event in sequence from number 1 Time Stamp The day and time the event occurred If the Network Time Protocol NTP server is enabled to set the SP time the SP clock will use Universal Coordinated Time UTC For more information about time stamps see Interpreting Event Log Time Stamps on page 61 Sensor Name The name of a component for which an event was recorded The sensor name abbreviations correspond to these components sys System or chassis e p0 Processor 0 e pl Processor 1 e io I O board e ps Power supply e fp Front panel e ft Fan tray e mb Motherboard Sensor Type The type of sensor for the specified event Description A description of the event 4 To clear the event log click the Clear Event Log button A confirmation dialog box is displayed 5 Click OK to clear all entries in the log 6 If the problem with the server is not evident after viewing ILOM SP logs and information continue with Running SunVTS Diagnostic Tests on page 7 Interpreting Event Log Time Stamps The system event log time stamps are related to the service processor clock settings If the clock settings change the change is reflected in the time stamps When the service processor reboots the SP clock is set to Thu Jan 1 00 00 00 UTC 1970 The SP reboots as a result of the f
43. disk drive Hard disk drive Hard disk drive Hard disk drive Disk backplane IO controller board Not a sensor a power button on system front Not a sensor a reset button on the system rear Appendix C Sensor Locations 51 TABLE C 2 Sensor Locations for the Sun Fire X4240 Servers Name of Sensor Location of Sensor sys locate btn sys nmi sys intsw Not a sensor a locate button on system front and rear Not a sensor an NMI button on rear backplane Power backplane Sensor Locations for the Sun Fire X4440 Servers TABLE C 3 Sensor Locations for the Sun Fire X4440 Name of Sensor p0 prsnt p0 t_core p0 v_vddcore p0 v_ 1v8 p0 v_ 0v9 p0 v_vddnb p0 prochot pl prsnt pl t_core pl v_vddcore pl v_ 1v8 pl v_ 0v9 pl v_vddnb pl prochot p2 prsnt p2 t_core p2 v_vddcore p2 v_ 1v8 Location of Sensor Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 2 Processor socket 2 Processor socket 2 Processor socket 2 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE C 3 Sensor Locations for the Sun Fire X4440 Name of Sensor Location of Sensor p2 v_ 0v9 p2 v_vddnb p2 prochot p3 pr
44. e OS freezes or hardware resets which leave no diagnostic trace This feature works in conjunction with system s ILOM web interface This feature requires that the most recent ILOM firmware is installed and running The ILOM version in SW 3 0 2 is recommended Y To Enable ILOM Diagnostics in the BIOS 1 Boot up the system 2 During POST press F2 to access the BIOS setup utility 3 Select the Advanced Menu 4 Select Error Handling BIOS SETUP UTILITY Reporting Verbosity level Maximum Appendix E Error Handling 81 5 Enable ILOM Diagnostics 6 Press F10 to save and exit the BIOS Setup Utility When the ILOM Diagnostics feature is enabled the following occurs Upon a system reset the BIOS will freeze the execution in very early bootblock execution stage before any hardware component is fully initialized This leaves hardware status registers from across system s PCI hierarchy and HyperTransport mesh untouched and will save the fault report information You will see a constant blank screen on system s video terminal or javaRConsole screen Y To View the Diagnostic Information 1 Log in as root into system s ILOM web interface 2 Navigate to Maintenance gt Snapshot 3 In the Data Set field select Full may reset the host ones v Sc S _ Storage Configuration P Tonie Maintenance Firmware Upgrade BarkupRestore Reset SP Configuration Management Snapehot Service Snapshot Utility This page silo
45. e Power LED enters standby from the DC DC blink state converters Voltage The SP monitors The Service Action Required LED and Power SP SEL Fatal above below system voltages and Supply Fault LED blink threshold detects voltage above or below a given threshold High The SP monitors The Service Action Required LED and System SP SEL Fatal temperature CPU and system Overheat Fault LED blink The motherboard temperatures and is shut down above the specified critical level detects temperatures above a given threshold Processor The CPU drives the CPLD shuts down power to the CPU The SP SEL Fatal thermal trip THERMTRIP_L Service Action Required LED and System signal upon Overheat Fault LED blink detecting an overtemp condition Boot device The BIOS is not able The BIOS goes to the next boot device in the DMI Log Non fatal failure to boot from a device in the boot device list list If all devices in the list fail an error message is displayed retry from beginning of list SP can control change boot order 80 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Enabling ILOM Diagnostics in BIOS Error Handling Activation of this feature enables service and support engineers to collect hardware dumps and diagnostic data regarding critical system states This feature is not meant for generic hardware failures such as Uncorrectable FRU errors but is used during unknown hardware failures which caus
46. e X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 EXAMPLE E 1 DMI Log Screen Correctable Error Memory Decreased BIOS SETUP UTILITY Advanced View Event Log View Event Log 09 12 05 13 30 00 Memory decreased in size 2 05 13 29 54 on Node 1 DIMM Pair 0 SPD address 0A0h 0A2h 05 13 29 54 Single Bit ECC Memory Error 0 opyr ight 1 American Megatrends In Handling of Parity Errors PERR This section lists facts and considerations about how the server handles parity errors PERR m The handling of parity errors works through non maskable interrupts NMIs m During BIOS POST the NMI is logged in the DMI and the SP SEL See the following example command and output root d mpk12 53 238 root ipmitool H 129 146 53 95 U root P changeme I lan sel list v SEL Record ID 0100 Record Type 00 Timestamp 01 10 2002 20 16 16 Generator ID 0001 EvM Revision 04 Sensor Type Critical Interrupt Sensor Number 00 Event Type Sensor specific Discrete Appendix E Error Handling 71 Event Direction Assertion Event Event Data 04 00 Description PCI PERR m FIGURE E 4 shows an example of a DMI log screen from BIOS Setup Page with a parity error FIGURE E 4 DMI Log Screen PCI Parity Error BIOS SETUP UTILITY View Event Log l 11 events as vent Log View Event Loc 09 12 05 14 27 47 PCI Parity American Megatrends m The BIOS disp
47. ection of a faulty pair Correctable DIMM Errors If a DIMM has 24 or more correctable errors in 24 hours it is considered defective and should be replaced At this time CEs are not logged in the server s system event logs They are reported or handled in the supported OS s as follows m Windows Server a A Machine Check error message bubble appears on the task bar b The user must manually open Event Viewer to view errors Access Event Viewer through this menu path Start gt Administration Tools gt Event Viewer c The user can then view individual errors by time to see details of the error m Solaris Solaris FMA reports and sometimes retires memory with correctable Error Correction Code ECC errors See your Solaris Operating System documentation for details Use the command fmdump eV 14 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 to view ECC errors m Linux The HERD utility can be used to manage DIMM errors in Linux See the x64 Servers Utilities Reference Manual for details The If HERD is installed it copies messages from dev mcelog to var log messages If HERD is not installed a program called mcelog copies messages from dev mcelog to var log mcelog Bootable Diagnostics CD described in Chapter 2 also captures and logs CEs BIOS DIMM Error Messages The NODI BIOS displays and logs the following DIMM error messages E n Memory Configurat
48. ed BIST 0151 Processor Failed BIST 0152 Processor Failed BIST 0153 Processor Failed BIST 0154 Processor Failed BIST 0155 Processor Failed BIST 0156 Processor Failed BIST 0157 Processor Failed BIST 0158 Processor Failed BIST 0159 Processor Failed BIST Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Pause Continue to boot Pause Pause Pause Pause Pause Pause Pause Pause Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Pause Pause Pause Pause Pause Pause Pause Pause Continue to boot Continue to boot TABLE A 3 Error Messages and Responses Error Error Message Code 015A Processor Failed BIST Continue to boot 015B Processor Failed BIST Continue to boot 015C Processor Failed BIST Continue to boot 015D Processor Failed BIST Continue to boot 015E Processor Failed BIST Continue to boot 015F Processor Failed BIST Continue to boot 0160 Processor missing microcode Pause 0161 Processor missing microcode Pause 0162 Processor missing microcode Pause 0163 Processor missing microcode Pause 0164 Processor missing microcode Pause 0165 Processor missing microcode Pause 0166 Processor missing microcode Pause 0167 Processor missing microcode Pause 0168 Processor missing microcode Continue to boot 0169 Processor missing microcode Continue to boot 016A Processor missing microcode Continue to boot 016B Proc
49. eeds mismatched CMOS cleared by jumper Password cleared by jumper nsupported Memory Vendor nsupported Memory Vendor nsupported Memory Vendor nsupported Memory Vendor nsupported Memory Vendor nsupported Memory Vendor U U U U U U Unsupported Memory Vendor Unsupported Memory Vendor Unsupported Memory Vendor Unsupported Memory Vendor Unsupported Memory Vendor Unsupported Memory Vendor U nsupported Memory Vendor Not enough conventional memory to copy PCI Option ROM DIMM_A0 DIMM_A1 DIMM_A2 DIMM_A3 DIMM_A4 DIMM_BO DIMM_B1 DIMM_B2 DIMM_B3 DIMM_B4 DIMM_B5 DIMM_C0 DIMM_C1 Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Continue to boot Pause Continue to boot Pause Pause Pause Pause Continue to boot Warning Warning Warning Warning Continue to boot Warning Warning Warning Warning Warning Warning Warning Warning Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE A 3 Error Error Messages and Responses Error Message Code 518D Unsupported Memory Vendor DIMM_C2 Warning 518F Unsupported Memory Vendor DIMM_C3 Warning 5190 Unsupported Memory Vendor DIMM_C4 Warning 5191 Unsupported Memory Vendor DIMM_C5 Warning 5192 Unsupported Memory Vendor DIMM_D0 Warning 5193 Unsupported Memory Vend
50. el 2 SRAM Test 12sramtest m Ethernet Loopback Test netlbtest m Network Hardware Test nettest m Physical Memory Test pmemtest m QLogic Host Bus Adapter Test qlctest m RAM Test ramtest m Serial Port Test serialtest m System Test systest m Tape Drive Test tapetest m Universal Serial Board Test usbtest m Virtual Memory Test vmemtest SunVTS software has a sophisticated graphical user interface GUI that provides test configuration and status monitoring The user interface can be run on one system to display the SunVTS testing of another system on the network SunVTS software also provides a TTY mode interface for situations in which running a GUI is not possible SunVTS Documentation For the most up to date information on SunVTS software go to http docs sun com app docs prod test validate Diagnosing Server Problems With the Bootable Diagnostics CD SunVTS 6 4 or later software is preinstalled on your server The server is also shipped with the Bootable Diagnostics CD This CD is designed so that the server will boot from the CD This CD boots and starts SunVTS software Diagnostic tests run and write output to log files that the service technician can use to determine the problem with the server Requirements m To use the diagnostics CD you must have a keyboard mouse and monitor attached to the server on which you are performing diagnostics or available through a remote KVM Sun Fire X4140 X
51. ent Logs on page 59 m Viewing Replaceable Component Information on page 62 m Viewing Sensors on page 63 For more information on using the ILOM SP GUI to maintain the server for example configuring alerts refer to the Integrated Lights Out Manager Administration Guide m If any of the logs or information screens indicate a DIMM error see Chapter 3 m If the problem with the server is not evident after viewing ILOM SP logs and information continue with Running SunVTS Diagnostic Tests on page 7 57 Making a Serial Connection to the SP To make a serial connection to the SP 1 Connect serial cable from the RJ 45 Serial Management port on server to a terminal device 2 Press ENTER on the terminal device to establish a connection between that terminal device and the ILOM SP Note If you are connecting to the serial port on the SP before it has been powered up or during its power up sequence you will see boot messages The service processor eventually displays a login prompt For example SUNSP0003BA84D777 login The first string in the prompt is the default host name for the ILOM SP It consists of the prefix SUNSP and the MAC address of the ILOM SP The MAC address for each ILOM SP is unique 3 Log in to the SP and type the default user name root with the default password changeme Once you have successfully logged in to the SP it displays its default command prompt gt 4 To
52. essor missing microcode Continue to boot 016C Processor missing microcode Continue to boot 016D Processor missing microcode Continue to boot 016E Processor missing microcode Continue to boot 016F Processor missing microcode Continue to boot 0180 BIOS does not support current stepping Pause 0181 BIOS does not support current stepping Pause 0182 BIOS does not support current stepping Pause 0183 BIOS does not support current stepping Pause 0184 BIOS does not support current stepping Pause 0185 BIOS does not support current stepping Pause 0186 BIOS does not support current stepping Pause 0187 BIOS does not support current stepping Pause Appendix A Event Logs and POST Codes 35 36 TABLE A 3 Error Messages and Responses Error Code Error Message 0188 0189 018A 018B 018C 018D 018E 018F 0192 0193 0194 0195 0196 0197 5120 5121 5125 5180 5181 5182 5183 5184 5185 5186 5187 5188 5189 518A 518B 518C BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping BIOS does not support current stepping L2 cache size mismatch CPUID Processor stepping are different CPUID Processor family are different Front side bus mismatch System halted CPUID Processor Model are different Processor sp
53. evices Detecting and initializing the video adapter installed in the system that have optional ROMs Initializing all the output devices Initializing the silent boot module Set the window for displaying text information Displaying sign on message CPU information setup key message and any OEM specific information 28 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE A 1 POST Codes POST Code Description 4538 PCI devices IPL device initialization 5538 PCI devices General device initialization 8600 Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present NOTE APs are left in the CLI HLT state POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS pre boot process TABLE A 2 describes the type of checkpoints that might occur during the POST portion of the BIOS The BIOS uses the MCP55 1055 chipset information These two digit checkpoints are the output from primary I O port 80 TABLE A 2 POST Code Checkpoints POST Code Description 03 Disable NMI Parity video for EGA and DMA controllers At this point only ROM accesses go to the GPNV If BB size is 64K turn on ROM Decode below FFFF0000h It should allow USB to run in the E000 segment The HT must program the NB specific initialization and OEM specific initialization and can program if it need be at beginning of BIOS POST
54. g Entity Presence Present ISYSIMBIPO T_CORE Temperature 16 000 degrees C ISYSIMBIPON_VDDCORE Voltage 1 140 Volts ISYSIMBIPON_ 1V8 Voltage 1 836 Volts ISYSIMBIPON_ 0V9 Voltage 0 912 Volts ISYS MB PO PROCHOT Entity Fault State Deasserted SYS MB P1 PRSNT Entity Presence Present SYS MBIP1 T_CORE Temperature 16 000 degrees C fOVOIMOIDAA INN OOC ifaltaan AAA Nolte lt iil gt 3 Click the Refresh button to update the sensor readings to their current status 4 Click a sensor to display its thresholds A display of properties and values appears See the example in FIGURE D 4 64 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE D 4 Sensor Details Page https 10 6 143 113 Mozilla Firefox Sun Integrated Lights Out Manager View all ofthe properties and values for a sensor ISYS MB PO PRSNT Property Value type Entity Presence class Discrete Sensor value Present 10 6 143 113 5 If the problem with the server is not evident after viewing sensor readings information continue with Running SunVTS Diagnostic Tests on page 7 Appendix D Using the ILOM Service Processor GUI to View System Information 65 66 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 APPENDIX E Error Handling This appendix contains information about how the servers process and log errors See the following sections m Handling of Uncorrectable Errors
55. icrosystems logo is displayed instead of POST codes m Add On ROM Display Mode This option is set to Force BIOS by default This option has effect only if you have also enabled the Quiet Boot option but it controls whether output from the Option ROM is displayed The two settings for this option are as follows s Force BIOS Remove the Sun logo and display Option ROM output 26 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 s Keep Current Do not remove the Sun logo The Option ROM output is not displayed Boot Num Lock This option is On by default keyboard Num Lock is turned on during boot If you set this to off the keyboard Num Lock is not turned on during boot Wait for F1 if Error This option is disabled by default If you enable this the system will pause if an error is found during POST and will only resume when you press the F1 key Interrupt 19 Capture This option is reserved for future use Do not change Default Boot Order The letters in the brackets represent the boot devices To see the letters defined position your cursor over the field and read the definition in the right side of the screen POST Codes TABLE A 1 contains descriptions of each of the POST codes listed in the same order in which they are generated These POST codes appear as a four digit string that is a combination of two digit output from primary I O port 80 and two digit output from secondary I O port
56. ion Mismatch The following conditions will cause this error message The DIMMSs mode is not paired running in 64 bit mode instead of 128 bit mode The DIMMs speed is not same The DIMMs do not support ECC The DIMMs are not registered The MCT stopped due to errors in the DIMM The DIMM module type buffer is mismatched The DIMM generation I or II is mismatched The DIMM CL T is mismatched The banks on a two sided DIMM are mismatched The DIMM organization is mismatched 128 bit The SPD is missing Trc or Trfc information DIMM Fault LEDs When you press the Press to See Fault button on the motherboard or the mezzanine board LEDs next to the DIMMs flash to indicate that the system has detected 24 or more CEs in a 24 hour period on that DIMM Chapter 3 Troubleshooting DIMM Problems 15 Note The DIMM Fault and Motherboard Fault LEDs operate on stored power for up to a minute when the system is powered down even after the AC power is disconnected and the motherboard or mezzanine board is out of the system The stored power lasts for about half an hour Note Disconnecting the AC power removes the fault indication To recover fault information look in the SP SEL as described in the Sun Integrated Lights Out Manager 2 0 User s Guide a DIMM fault LED is off The DIMM is operating properly a DIMM fault LED is flashing amber At least one of the DIMMs in this DIMM pair has reported 24 CEs within a
57. lays the following messages and freezes during POST or DOS NMI EVENT System Halted due to Fatal NMI m The Linux NMI trap catches the interrupt and reports the following NMI confusion report sequence Aug 5 05 15 00 d mpk12 53 159 kernel Uhhuh NMI received for unknown reason 2d on CPU 0 Aug 5 05 15 00 d mpk12 53 159 kernel Uhhuh NMI received for unknown reason 2d on CPU 1 Aug 5 05 15 00 d mpk12 53 159 kernel Dazed and confused but trying to continue Aug 5 05 15 00 d mpk12 53 159 kernel Do you have a strange power saving mode enabled Aug 5 05 15 00 d mpk12 53 159 kernel Uhhuh NMI received for unknown reason 3d on CPU 1 Aug 5 05 15 00 d mpk12 53 159 kernel Dazed and confused but trying to continue Aug 5 05 15 00 d mpk12 53 159 kernel Do you have a strange power saving mode enabled 72 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Aug 5 05 on CPU 0 Aug 5 05 Aug 5 05 enabled Aug 5 05 Aug 5 05 enabled 15 lb T53 15 L5 lt 00 d mpk12 53 159 kernel Uhhuh NMI received for unknown reason 3d 00 d mpk12 53 159 kernel Dazed and confused but trying to continue 00 d mpk12 53 159 kernel Do you have a strange power saving mode 00 d mpk12 53 159 kernel Dazed and confused but trying to continue 00 d mpk12 53 159 kernel Do you have a strange power saving mode Note The Linux system reboots but does not inform the BIOS of
58. lure occurs m SunVTS kernel error log contains time stamped SunVTS kernel and SunVTS probe errors SunVTS kernel errors are errors that relate to running SunVTS and not to testing of devices The log file path name is var opt SUNWvts logs vtsk err This file is not created until SunVTS reports a SunVTS kernel error m SunVTS information log contains informative messages that are generated when you start and stop the SunVTS test sessions The log file path name is var opt SUNWvts logs sunvts info This file is not created until a SunVTS test session runs Chapter 2 Using SunVTS Diagnostic Software 9 m Solaris system message log is a log of all the general Solaris events logged by syslogd The path name of this log file is var adm messages a Click the Log button The Log file window is displayed b Specify the log file that you want to view by selecting it from the Log file window The content of the selected log file is displayed in the window c With the three lower buttons you can perform the following actions Print the log file A dialog box appears for you to specify your printer options and printer name s Delete the log file The file remains on the display but it will not be available the next time you try to display it s Close the Log file window The window is closed Note If you want to save the log files When you use the Bootable Diagnostics CD the server boots from the CD Therefore the tes
59. n rear backplane sys intsw Power backplane 48 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Sensor Locations for the Sun Fire X4240 Servers TABLE C 2 Sensor Locations for the Sun Fire X4240 Servers Name of Sensor Location of Sensor p0 prsnt p0 t_core p0 v_vddcore p0 v_ 1v8 p0 v_ 0v9 p0 v_vddnb p0 prochot pl prsnt pl t_core pl v_vddcore pl v_ 1v8 pl v_ 0v9 pl v_vddnb pl prochot mb t_amb mb v_ 3v3stby mb v_ 3v3 mb v_ 5v mb v_ 12v mb v_ 1v5 mb v_ 1v2ht mb v_ 1 4 mb v_bat fb0 fm0 prsnt fb0 fm1 prsnt Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 0 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Processor socket 1 Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Fan board 0 Fan board 0 Appendix C Sensor Locations 49 50 TABLE C 2 Sensor Locations for the Sun Fire X4240 Servers Name of Sensor Location of Sensor fb0 fm2 prsnt fb1 fm0 prsnt fb1 fm1 prsnt fb1 fm2 prsnt fb0 fm0 f0 speed fb0 fm0 f1 speed fb0 fm1 f0 speed fb0 fm1 f1 speed fb0 fm2 f0 speed fb0 fm2 f1 speed fb1 fm0 f0 speed fb1 fm0 f1 speed fb1 fm1 f0 speed fb1 fm1 fl speed fb1 fm2 f0 speed fb1 fm2 fl speed ps0 prsnt ps0 vinok ps0 pwrok psl
60. n self test POST The BIOS Main menu screen is displayed Select the Advanced menu tab The Advanced Settings screen is displayed Select IPMI 2 0 Configuration The IPMI 2 0 Configuration screen is displayed Select the LAN Configuration menu item The LAN Configuration screen displays the service processor s IP address To configure the service processor s IP address optional a Select the IP Assignment option that you want to use DHCP or Static a If you choose DHCP the server s IP address is retrieved from your network s DHCP server and displayed using the following format Current IP address in BMC XXX XXX XXX XXX a If you choose Static to assign the IP address manually perform the following steps i Type the IP address in the IP Address field You can also enter the subnet mask and default gateway settings in their respective fields ii Select Commit and press Return to commit the changes iii Select Refresh and press Return to see your new settings displayed in the Current IP address in BMC field Start a web browser and type the service processor s IP address in the browser s URL field When you are prompted for a user name and password type the following m User Name root 24 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 10 11 12 m Password changeme The Sun Integrated Lights Out Manager main GUI screen is displayed
61. n the sample IPMItool output below ipmitool H 10 6 77 249 U root P changeme I lanplus sel list 8 09 25 2007 03 22 03 System Boot Initiated 0x02 Initiated by warm reset Asserted 9 09 25 2007 03 22 03 Processor 0x04 Presence detected Asserted a 09 25 2007 03 22 03 OEM 0x12 Asserted b 09 25 2007 03 22 03 System Event 0x12 Undetermined system hardware failure Asserted c OEM record e0 00000002000000000029000002 d OEM record e0 00000004000000000000b00006 e OEM record e0 00000048000000000011110322 OEM record e0 00000058000000000000030000 10 OEM record e0 000100440000000000 e 000 11 OEM record e0 00010048000000000000 3efa 12 OEM record e0 10ab0000000010000006040012 13 OEM record e0 10ab0000001111002011110020 14 OEM record e0 0018304c00 200002000020c0 15 OEM record e0 0019304c00f200004000020c0f 16 OEM record e0 001a304c00f45aa10015080a13 17 OEM record e0 001a3054000000000320004880 18 OEM record e0 001b304c00 200001000020c0 19 OEM record e0 80000002000000000029000002 la OEM record e0 80000004000000000000b00006 1b OEM record e0 80000048000000000011110322 lc OEM record e0 80000058000000000000030000 1d OEM record e0 800100440000000000 e 000 le OEM record e0 80010048000000000000 3efa 1f 09 25 2007 03 22 06 System Boot Initiated 0x03 Initiated by warm reset Asserted 20 09 25 2007 03 22 06 Processor 0x04 Presence detected Asserted 21 09
62. ollowing m A complete system unplug replug power cycle m An IPMI command for example mc reset cold command line interface CLI command for example reset SP Appendix D Using the ILOM Service Processor GUI to View System Information 61 m ILOM web GUI operation for example from the Maintenance tab selecting Reset SP m An SP firmware upgrade After an SP reboot the SP clock is changed by the following events m When the host is booted The hosts BIOS unconditionally sets the SP time to that indicated by the host s RTC The host s RTC is set by the following operations m When the host s CMOS is cleared as a result of changing the host s RTC battery or inserting the CMOS clear jumper on the motherboard The host s RTC starts at Jan 1 00 01 00 2002 m When the hosts operating system sets the host s RTC The BIOS does not consider time zones Solaris and Linux software respect time zones and will set the system clock to UTC Therefore after the OS adjusts the RTC the time set by the BIOS will be UTC m When the user sets the RTC using the host BIOS Setup screen m Continuously via NTP if NTP is enabled on the SP NTP jumping is enabled to recover quickly from an erroneous update from the BIOS or user NTP servers provide UTC time Therefore if NTP is enabled on the SP the SP clock will be in UTC m Via the CLI ILOM web GUI and IPMI Viewing Replaceable Component Information Depending on the comp
63. onent you select information about the manufacturer component name serial number and part number can be displayed To view replaceable component information 1 Log in to the SP as Administrator or Operator to reach the ILOM web GUI a Type the IP address of the server s SP into your web browser The Sun Integrated Lights Out Manager Login screen is displayed b Type your user name and password When you first try to access the ILOM Service Processor you are prompted to type the default user name and password The default user name and password are Default user name root Default password changeme 62 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE D 2 2 From the System Information tab select Components The Replaceable Component Information page is displayed See FIGURE D 2 Replaceable Component Information Page REFRESH LOG OUT System Information Versions Session Time Out Components Identification Information Component Management View component information from this page To view further details click on a Component Name Component Management Status Component Name Type sys Host System ISYSIMB Motherboard ISYS MBIPO Host Processor 15YSIMB P0 D0 DIMM ISYSIMBIPOID1 DIMM ISYSIMBIPOID2 DIMM ISYSIMBIPOIDS DIMM ISYSIMBIPOID4 DIMM rove KADD NDE IRAN w i gt 3 Select a component from the drop down list Inf
64. or DIMM_D1 Warning 5194 Unsupported Memory Vendor DIMM_D2 Warning 5195 Unsupported Memory Vendor DIMM_D3 Warning 5196 Unsupported Memory Vendor DIMM_D4 Warning 5197 Unsupported Memory Vendor DIMM_D5 Warning 51A0 Unsupported AMB Vendor DIMM_A0 Warning 51A1 Unsupported AMB Vendor DIMM_A1 Warning 51A2 Unsupported AMB Vendor DIMM_A2 Warning 51A3 Unsupported AMB Vendor DIMM_A3 Warning 51A4 Unsupported AMB Vendor DIMM_A4 Warning 51A5 Unsupported AMB Vendor DIMM_A5 Warning 51A6 Unsupported AMB Vendor DIMM_B0 Warning 51A7 Unsupported AMB Vendor DIMM_B1 Warning 51A8 Unsupported AMB Vendor DIMM_B2 Pause 51A9 Unsupported AMB Vendor DIMM_B3 Warning 51AA Unsupported AMB Vendor DIMM_B4 Warning 51AB Unsupported AMB Vendor DIMM_B5 Warning 51AC Unsupported AMB Vendor DIMM_C0 Warning 51AD Unsupported AMB Vendor DIMM_C1 Pause 51AE Unsupported AMB Vendor DIMM_C2 Warning 51AF Unsupported AMB Vendor DIMM_C3 Pause 51B0 Unsupported AMB Vendor DIMM_C4 Pause 51B1 Unsupported AMB Vendor DIMM_C5 Pause 51B2 Unsupported AMB Vendor DIMM_DO Continue to boot 51B3 Unsupported AMB Vendor DIMM_D1 Continue to boot Appendix A Event Logs and POST Codes 37 38 Error Messages and Responses TABLE A 3 Error Error Message Code 51B4 Unsupported AMB Vendor 51B5 Unsupported AMB Vendor 51B6 Unsupported AMB Vendor 51B7 Unsupported AMB Vendor 51C0 8101 address 8102 8104 Host Controller 8105
65. ormation about the selected component is displayed 4 If the problem with the server is not evident after viewing replaceable component information continue with Running SunVTS Diagnostic Tests on page 7 Viewing Sensors This section describes how to view the server temperature voltage and fan sensor readings For a complete list of sensors see Appendix D For more information on sensors see the ILOM Supplement documentation for Sun Fire X4140 X4240 and X4440 Servers Appendix D Using the ILOM Service Processor GUI to View System Information 63 To view sensor readings 1 Log in to the SP as Administrator or Operator to reach the ILOM web GUI a Type the IP address of the server s SP into your web browser The Sun Integrated Lights Out Manager Login screen is displayed b Type your user name and password When you first try to access the ILOM Service Processor you are prompted to type the default user name and password The default user name and password are Default user name root Default password changeme 2 From the System Monitoring tab select Sensor Readings The Sensor Readings page is displayed See FIGURE D 3 FIGURE D 3 Sensor Readings Page Sensor Readings Indicators Event Logs m Sensor Readings View readings for system sensors Click on a sensor name for more information including threshold values Sensor Readings Name Type Readin
66. properly HyperTranspor CRC or link error Sync floods on HyperTransport links the DMI Log Fatal t link failure on one of the machine resets itself and error information SP SEL Hypertransport Links gets retained through reset The BIOS reports A Hyper Transport sync flood error occurred on last boot press F1 to continue 78 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE E 1 Hardware Error Handling Summary Continued Logged DMI Log or SP Error Description Handling SEL Fatal PCI SERR System or parity Sync floods on HyperTransport links the DMI Log Fatal PERR error on a PCI bus machine resets itself and error information SP SEL gets retained through reset The BIOS reports A Hyper Transport sync flood error occurred on last boot press F1 to continue BIOS POST The BIOS could not The BIOS displays an error message logs the DMI Log Non fatal Microcode find or load the error to DMI and boots Error CPU Microcode Update to the CPU The message most likely appears when a new CPU is installed in a motherboard with an outdated BIOS In this case the BIOS must be updated BIOS POST CMOS contents The BIOS displays an error message logs the DMI Log Non fatal CMOS failed the error to DMI and boots Checksum Bad Unsupported CPU configuration Correctable error Single fan failure Checksum check The BIOS supports mismatched frequency and steppings in CPU configuration
67. re or replacement CPUs is limited to repair or one for one replacement of CPUs in products exported in compliance with U S export laws se of CPUs as product upgrades unless authorized by the U S Government is strictly prohibited aH gt 5 CC Copyright 2009 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 Etats Unis Tous droits r serv s Non publie droits r serv s selon la l gislation des Etats Unis sur le droit d auteur CE PRODUIT CONTIENT DES INFORMATIONS CONFIDENTIELLES ET DES SECRETS COMMERCIAUX DE SUN MICROSYSTEMS INC SON UTILISATION SA DIVULGATION ET SA REPRODUCTION SONT INTERDITES SANS L AUTORISATION EXPRESSE ECRITE ET PREALABLE DE SUN MICROSYSTEMS INC Cette distribution peut inclure des l ments d velopp s par des tiers Sun Sun Microsystems le logo Sun Java Solaris et Sun Fire 4140 Sun Fire 4240 and Sun Fire 4440 sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc ou ses filiales aux Etats Unis et dans d autres pays AMD Opteron et Opteron sont marques d pos es de Advanced Micro Devices Inc Intel est une marque d pos e de Intel Corporation Ce produit est soumis la l gislation am ricaine sur le contr le des exportations et peut tre soumis la r glementation en vigueur dans d autres pays dans le domaine des exportations et importations Les utilisations finales ou utilisateurs finaux pour des armes nucl aires des missiles des
68. rs m During BIOS POST m The BIOS polls the MCK registers m The BIOS logs to Desktop Management Interface DMI log screen m The BIOS logs to the SP SEL through the BMC m The feature is turned off at OS boot time by default FIGURE E 2 Sample Windows 2003 Server Event Properties Screen m The following Linux versions report correctable ECC syndrome and memory fill errors in var log if kernel flag mce is indicated at boot time or if mce is enabled through kernel compile or installation Appendix E Error Handling 69 a RH3 Updates single core s RH4 Updatel a SLES9 SP1 m The Linux kernel x86_64 kernel mce c repeats a report every 30 seconds until another error is encountered and an 8131 flag is reset m Solaris support provides full self healing and automated diagnosis for the CPU and Memory subsystems m FIGURE E 3 shows an example of a DMI log screen FIGURE E 3 DMI Log Screen Correctable Error BIOS SETUP UTILITY View Event Log Mark fi View Event Log 09 12 05 12 33 16 ECC on Node 1 DIMM Pair 0 SPD address 0A0h 0A2h 09 12 05 16 Single Bit ECC Memory Error I gt American Meg m If during any stage of memory testing the BIOS finds itself incapable of reading writing to the DIMM it takes the following actions m The BIOS disables the DIMM as indicated by the Memory Decreased message in the example in EXAMPLE E 1 m The BIOS logs an SEL record m The BIOS logs an event in DMI 70 Sun Fir
69. s you to run the service snapshot utiity ta collect e immental log error and FRUD data Data Set yy reset the host Hed Only Log Files From Data Set C Enabled ranster Output File Transfer Method Grawser The Gowninedead tie wil be saved according to your browser setting 4 Click Run This operation may take few minutes to accomplish and will download a full snapshot of system status including diagnostic output of hdt1 sunservice utility to your selected folder 5 Send this diagnostic snapshot bundle to Oracle Service for analysis and a possible root cause 82 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Index B BIOS changing POST options 25 event logs 19 POST code checkpoints 29 POST codes 27 32 POST overview 23 redirecting console output for POST 24 Bootable Diagnostics CD 8 C comments and suggestions viii component inventory viewing with ILOM SP GUI 62 console output redirecting 24 correctable errors handling 69 D diagnostic software Bootable Diagnostics CD 8 SunVTS 7 DIMMs error handling 12 fault LEDs 15 isolating errors 17 population rules 11 E emergency shutdown 4 error handling correctable 69 DIMMs 12 hardware errors 77 mismatching processors 75 parity errors 71 system errors 73 uncorrectable errors 67 event logs BIOS 19 external inspection 3 external LEDs 39 F faults DIMM 15 FRU inventory vie
70. snt p3 t_core p3 v_vddcore p3 v_ 1v8 p3 v_ 0v9 p3 v_vddnb p3 prochot mb t_amb mb v_ 3v3stby mb v_ 3v3 mb v_ 5v mb v_ 12v mb v_ 1v5 mb v_ 1v2ht mb v_ 1 4 mb v_bat fb0 fm0 prsnt fb0 fm1 prsnt fb0 fm2 prsnt fb1 fm0 prsnt fb1 fm1 prsnt fb1 fm2 prsnt fb0 fm0 f0 speed fb0 fm0 f1 speed fb0 fm1 f0 speed fb0 fm1 f1 speed fb0 fm2 f0 speed Processor socket 2 Processor socket 2 Processor socket 2 Processor socket 3 Processor socket 3 Processor socket 3 Processor socket 3 Processor socket 3 Processor socket 3 Processor socket 3 Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Motherboard Fan board 0 Fan board 0 Fan board 0 Fan board 1 Fan board 1 Fan board 1 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Fan board 0 Appendix C Sensor Locations 53 TABLE C 3 Sensor Locations for the Sun Fire X4440 Name of Sensor Location of Sensor fb0 fm2 f1 speed Fan board 0 fb1 fm0 f0 speed Fan board 1 fb1 fm0 f1 speed Fan board 1 fb1 fm1 f0 speed Fan board 1 fb1 fm1 fl speed Fan board 1 fb1 fm2 f0 speed Fan board 1 fb1 fm2 fl speed Fan board 1 ps0 prsnt Processor socket 0 ps0 vinok Processor socket 0 ps0 pwrok Processor socket 0 psl prsnt Processor socket 1 psl vinok Processor socket 1 psl pwrok Processor socket 1 mezz t_amb PCI mezzanine tray mezz v_ 3v3stby PCI mezzanine tray mezz v_ 3v3 PCI mezzanine tray mezz v_ 12v PCI mezzanine tra
71. start the serial console type the following commands cd SP console start To exit console mode and return to the service processor type escape shift 9 m Continue with the following procedures a Viewing ILOM SP Event Logs on page 59 a Viewing Replaceable Component Information on page 62 a Viewing Sensors on page 63 58 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 Viewing ILOM SP Event Logs Events are notifications that occur in response to some actions The IPMI system event log SEL provides status information about the server s hardware and software to the ILOM software which displays the events in the ILOM web GUI To view event logs 1 Log in to the SP as Administrator or Operator to reach the ILOM web GUI a Type the IP address of the server s SP into your web browser The Sun Integrated Lights Out Manager Login screen is displayed b Type your user name and password When you first try to access the ILOM SP you are prompted to type the default user name and password The default user name and password are Default user name root Default password changeme 2 From the System Monitoring tab select Event Logs The System Event Logs page is displayed See FIGURE D 1 for a page that shows sample information Appendix D Using the ILOM Service Processor GUI to View System Information 59 FIGURE D 1 System Event Logs Page REFRESH LOG OUT er SPH
72. t log files are not on the server s hard disk drive and they will be deleted when you power cycle the server To save the log files you must save them to a removable media device or FTP them to another system 10 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 CHAPTER 3 Troubleshooting DIMM Problems This chapter describes how to detect and correct problems with the server s Dual Inline Memory Modules DIMM s It includes the following sections DIMM Population Rules on page 11 DIMM Replacement Policy on page 12 How DIMM Errors Are Handled by the System on page 12 Isolating and Correcting DIMM ECC Errors on page 17 DIMM Population Rules The DIMM population rules for the server are as follows Each CPU can support a maximum of eight DIMMs The DIMM slots are paired and the DIMMs must be installed in pairs 0 1 2 3 4 5 and 6 7 See FIGURE 3 1 and FIGURE 3 2 The memory sockets are colored black or white to indicate which slots are paired by matching colors DIMMs are populated starting from the outside away from the CPU and working toward the inside CPUs with only a single pair of DIMMs must have those DIMMs installed in that CPU s outside white DIMM slots 6 and 7 See FIGURE 3 1 and FIGURE 3 2 Only DDR2 800 Mhz 667Mhz and 533Mhz DIMMs are supported Each pair of DIMMs must be identical same manufacturer size and speed DIMM Replacement
73. th ILOM SP GUI 59 SP SEL time stamps 61 SunVTS Bootable Diagnostics CD 8 documentation 8 logs 9 overview 7 system errors handling 73 T time stamps in ILOM SP SEL 61 troubleshooting guidelines 2 U uncorrectable errors handling 67 84 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010
74. this incident m Windows throws a BSOD with following message Upon reboot Errors are ready in SEL DMI Hardware Malfunction Call your hardware vendor for support The system has halted m Windows has a feature for dumping when the NMI button pushed This works by setting following Registry flag to 1 HKEY LOCAL MACHINE SYSTEM CurentControlSet Control CrashControl NMICrashDump dword 00000001 1 Windows will check on NMI For details of Windows NMI mechanism refer to Dump Switch Support for Windows in your Windows documentation Handling of System Errors SERR This section lists facts and considerations about how the server handles system errors SERR m System error handling works through the HyperTransport Synch Flood Error mechanism on 8111 and 8131 m The following events happen during BIOS POST m POST reports any previous system errors at the bottom of screen See FIGURE E 5 for an example Appendix E Error Handling 73 FIGURE E 5 POST Screen Previous System Error Listed i S American SUN microsystems www ami com MC Firmware Revision 1 00 hecking NURAM Initializing USB Controllers Done Press F2 to run Setup CTRL E on Remote Keyboard Press F12 to boot from the network CTRL N on Remote Keyboard ISB Device s 3 Keyboards 3 Mice 2 Storage Devices Auto Detecting Pri Master ATAPI CDROM Pri Master DU 28SL 1 04 DE78 Ultra DMA Mode 2 uto detecting USB Mass S
75. ton on the server front panel See FIGURE 1 1 and FIGURE 1 2 When main power is applied to the full server the Power OK LED next to the Power button lights and remains lit 10 If the problem with the server is not evident you can obtain additional information by viewing the power on self test POST messages and BIOS event logs during system startup Continue with Viewing Event Logs on page 19 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 CHAPTER 2 Using SunVTS Diagnostic Software This chapter contains information about the SunVTS diagnostic software tool Running SunVTS Diagnostic Tests The servers are shipped with a Bootable Diagnostics CD that contains the Sun Validation Test Suite SunVTS software SunVTS provides a comprehensive diagnostic tool that tests and validates Sun hardware by verifying the connectivity and functionality of most hardware controllers and devices on Sun platforms SunVTS software can be tailored with modifiable test instances and processor affinity features The following tests are supported on x86 platforms m CD DVD Test cddvdtest m CPU Test cputest m Cryptographics Test cryptotest m Disk and Diskette Drives Test disktest m Data Translation Look aside Buffer dtlbtest m Emulex HBA Test emlxtest m Floating Point Unit Test fputest m InfiniBand Host Channel Adapter Test ibhcatest m Level 1 Data Cache Test 11dcachetest m Lev
76. torage Devices Device 01 AMI Virtual CDROM Device 02 AMI Virtual Floppy 92 USB mass storage devices found and configured 0085 BMC Responding A Hyper Transport sync flood error occurred on last boot PCI System Error s SERR and Hypertransport Synch Flood Error are logged in DMI and the SP SEL See the following sample output SEL Record ID 0a00 Record Type 00 Timestamp 08 10 2005 06 05 32 Generator ID 0001 EvM Revision 04 Sensor Type Critical Interrupt Sensor Number 00 Event Type Sensor specific Discrete Event Direction Assertion Event Event Data OSfffE Description PCI SERR m FIGURE E 6 shows an example DMI log screen from the BIOS Setup Page with a system error Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 FIGURE E 6 DMI Log Screen with Error BIOS SETUP UTILITY View Event Log Mar View Event Log 09 12 05 14 23 47 A Hyper Transpor 3 flood error occurred on last boot As Megatrends Handling Mismatching Processors This section lists facts and considerations about how the server handles mismatching processors m The BIOS performs a complete POST m The BIOS displays a report of any mismatching CPUs as shown in the following example AMIBIOS C 2003 American Megatrends Inc BIOS Date 08 10 05 14 51 11 Ver 08 00 10 CPU AMD Opteron tm Processor 254 Speed 2 4 GHz Count 3 CPU Revision CPUO E4 CPUL E6
77. wing with ILOM SP GUI 62 G gathering service visit information 2 general troubleshooting guidelines 2 graceful shutdown 4 guidelines for troubleshooting 2 H hardware errors handling 77 I ILOM SP GUI general information 57 serial connection 58 time stamps 61 viewing component inventory 62 viewing sensors 63 viewing SP event log 59 inspection 83 external 3 internal 4 Integrated Lights Out Manager Service Processor See ILOM SP GUI internal inspection 4 isolating DIMM ECC errors 17 L LEDs external 39 LEDs ports and slots illustrated 40 41 locations of ports slots and LEDs illustration 40 41 M mismatching processors error handling 75 P parity errors handling 71 PERR 71 population rules for DIMMs 11 ports slots and LEDs illustrated 40 41 POST changing options 25 code checkpoints 29 codes table 27 32 overview 23 redirecting console output 24 Power button 4 5 Power button location 4 5 power off procedure 4 power problems troubleshooting 3 power on self test see POST processors mismatched error 75 R redirecting console output 24 related documentation vii S safety guidelines vii sensors viewing with ILOM SP GUI 63 serial connection to ILOM SP 58 SERR 73 Service Processor system event log See SP SEL service visit information gathering 2 shutdown procedure 4 slots ports and LEDs illustrated 40 41 SP event log viewing wi
78. y mezz v_ 1v2ht PCI mezzanine tray hdd0 prsnt Hard disk drive hdd1 prsnt Hard disk drive hdd2 prsnt Hard disk drive hdd3 prsnt Hard disk drive hdd4 prsnt Hard disk drive hdd5 prsnt Hard disk drive hdd6 prsnt Hard disk drive hdd7 prsnt Hard disk drive hdd0 ok2rm Hard disk drive hdd1 ok2rm Hard disk drive hdd2 0k2rm Hard disk drive hdd3 0k2rm Hard disk drive 54 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 TABLE C 3 Sensor Locations for the Sun Fire X4440 Name of Sensor Location of Sensor hdd4 ok2rm hdd5 ok2rm hdd6 ok2rm hdd7 ok2rm sys t_amb sys acpi sys power btn sys reset btn sys locate btn sys nmi sys intsw Hard disk drive Hard disk drive Hard disk drive Hard disk drive Disk backplane IO controller board Not a sensor a power button on system front Not a sensor a reset button on the system rear Not a sensor a locate button on system front and rear Not a sensor an NMI button on rear backplane Power backplane Appendix C Sensor Locations 55 56 Sun Fire X4140 X4240 and X4440 Servers Diagnostics Guide September 2010 APPENDIX D Using the ILOM Service Processor GUI to View System Information This appendix contains information about using the Integrated Lights Out Manager ILOM Service processor SP GUI to view monitoring and maintenance information for your server m Making a Serial Connection to the SP on page 58 m Viewing ILOM SP Ev
79. y Task Continued To perform this task Refer to this section View service processor logs and Using the ILOM Service Processor GUI to View sensor information System Information on page 57 0r View service processor logs and Using IPMItool to View System Information on sensor information page 55 Run SunVTS diagnostics Diagnosing Server Problems With the Bootable Diagnostics CD on page 8 Gathering Service Information The first step in determining the cause of a problem with the server is to gather information from the service call paperwork or the onsite personnel Use the following general guideline steps when you begin troubleshooting To gather service information 1 Collect information about the following items m Events that occurred prior to the failure m Whether any hardware or software was modified or installed m Whether the server was recently installed or moved m How long the server exhibited symptoms m The duration or frequency of the problem 2 Document the server settings before you make any changes If possible make one change at a time in order to isolate potential problems In this way you can maintain a controlled environment and reduce the scope of troubleshooting 3 Take note of the results of any change that you make Include any errors or informational messages 4 Check for potential device conflicts before you add a new device 5 Check for version dependencies espe
80. y Type Wrong Pause 0043 lt INS gt Pressed Pause 0044 DMA Controller Error Halt 0045 DMA 1 Error Halt 0046 DMA 2 Error Halt 0047 Unknown BIOS error Error code 0047 Halt 0048 Password Check Failed Halt 0049 Unknown BIOS error Error code 0049 Halt 004A Unknown BIOS error Error code 004A Pause 004B Unknown BIOS error Error code 004B Pause 004C Keyboard Interface Error Continue to boot 005D S M A R T Command Failed Continue to boot 005E Password Check Failed Pause 0101 Warning This system board does not support the power Pause requirements of the installed processor The processor will be run at a reduced frequency which will impact system performance Appendix A Event Logs and POST Codes 33 34 Error Messages and Responses Error The CPU Core to Bus ratio or VID configuration has failed Please enter BIOS Setup and re config it ERROR CPU MTRRs configuration failed Uncacheable memory hole or PCI space too complicated TABLE A 3 Error Error Message Code 0102 0103 0120 Thermal Trip Failure 0121 Thermal Trip Failure 0122 Thermal Trip Failure 0123 Thermal Trip Failure 0124 Thermal Trip Failure 0125 Thermal Trip Failure 0126 Thermal Trip Failure 0127 Thermal Trip Failure 0128 Thermal Trip Failure 0129 Thermal Trip Failure 012A Thermal Trip Failure 012B Thermal Trip Failure 012C Thermal Trip Failure 012D Thermal Trip Failure 012E Thermal Trip Failure 012F Thermal Trip Failure 0150 Processor Fail

Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide

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