VAIO Notebook Quick Start - Manuals, Specs & Warranty
Contents
1. Depending on the model you purchased either 128 MB of memory is preinstalled in one of the two available memory module bays 128 MB x 1 or 256 MB of memory is preinstalled utilizing both memory module bays 128 MB x 2 You can replace both memory modules with optional 256 MB memory modules to increase memory up to 512 MB For memory upgrades use only PC133 CL2 SDRAM SO DIMMs gold lead contacts A Make sure you observe the proper safety precautions when you install memory modules in your notebook See the bulleted list below Be careful when adding memory Mistakes when installing or removing a memory module may cause a malfunction Precautions and Procedures The procedures described below assume you are familiar with the general terminology associated with personal computers and with common safety practices required for using and modifying electronic equipment Disconnect your system from its power source and from any telecommunications links networks or modems before you open the system or follow any of the procedures described below Personal injury or equipment damage may result from failure to take these precautions Electrostatic discharge ESD can damage memory modules and other components Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers fo2. Battery Indicator Description 1 Indicates the status of the battery pack in the battery bay on the right Side of the notebook 2 Indicates the status of the battery pack in the multipurpose bay on the left side of the notebook Battery Indicator Description Light Status On The notebook is using battery power Single blink The battery is running out of power Double blink The battery is charging Off The notebook is using AC power Connecting a Power Source To remove the battery pack 1 Push the battery bay cover down to open it 2 Pull out the battery pack Removing the battery pack 3 Push in and lift up the battery bay cover until it clicks A You will lose data if you remove the battery pack while the notebook is on and not connected to the AC adapter or if you remove the battery while the notebook is in a power saving mode Notes on the battery To determine the remaining battery charge see Displaying Battery Information in the online User Guide for more information When the battery power is running low both the battery and power indicators blink When the notebook is directly connected to AC power and has a battery pack in the battery bay it uses power from the AC outlet 2 See Using a Second Battery Pack in the online User Guide for information on installing and charging a battery pack in the multipurpose bay Keep the battery pack in the notebook while it is directly connect
3. and Peripheral Devices My floppy disk drive optional cannot write to a floppy disk Check that the optional external floppy disk drive is properly connected to your notebook See Connecting an External Floppy Disk Drive in the online VAIO Notebook User Guide for more information Q Ifthe floppy disk is write protected disable the write protect feature or use a floppy disk that is not write protected My optical disc drive is not playing my CD or DVD properly 2 Check that the label of the disc is facing up 2 Ifthe disc requires software check that the software is installed according to the manufacturer s instructions A dirty or damaged disc may cause the notebook to stop responding while it tries to read the disc If necessary restart the notebook remove the disc and then check it for dirt or damage If you see video but can not hear audio check all of the following Check that your optical disc drive does not have the mute setting enabled Check the volume setting in the audio mixer 2 If you are using external speakers check the volume settings and then check the connections between your external speakers and the notebook Click Start then Control Panel then System and then Device Manager Check that the correct drivers are installed properly Do not use adhesive labels to identify the CD The label may come off while the disc is in use in the optical disc drive and cause the
4. jjj_j_j_ Using Power Saving Modes gt If you are still unable to shut down the notebook press the power button and hold it for more than four seconds This operation may result in data loss Using Power Saving Modes When you use a battery as the source of power for your notebook you can take advantage of power management settings to conserve battery life In addition to the normal operating mode which allows you to turn off specific devices your notebook has two distinct power saving modes Standby and Hibernate When using battery power be aware that the notebook automatically enters Hibernate mode if the remaining battery charge drops below 5 percent regardless of the power management setting you previously select gt If the battery level falls below 10 percent you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully charged battery Normal Mode Normal mode is the normal state of your notebook when it is in use The power indicator displays green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk drive Standby Mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this mode To activate Standby mode To activate Standby mode press the power button and release it immediately You can also use the Power
5. 5 Windows is Running Slow 6 Does My Sony Notebook Support Tyivideo Out 7 No Sound in Windows or Windows Applications If you don t see something above that looks like your issue enter a description below HO VAIO Support 6e Agent Installed Privacy Policy Powered by SUPPORT COM 24 Ici jg Done E E Local intranet If you log on to Support Central with a new issue or if you do not have any open issues the Support Wizard appears You can begin searching on the new issues You must be connected to the Internet to use Support Central index A AC adapter 7 17 AC power 17 Application Recovery CD 39 B battery packs 18 charging 19 inserting into battery bay 18 rechargeable 17 removing 21 brightness adjusting 24 buttons Start Windows 24 C cables power cord 17 CD RW DVD Combo Drive 6 13 charging battery packs 19 choosing power source 18 connecting phone line 26 power source 17 D DC In 17 drive bay 14 Driver Recovery CD 40 drives CD RW DVD 6 13 DVD ROM 6 13 hard disk 6 14 optical disc 6 DVD ROM drive 6 13 E expansion memory configuration 29 F floppy disk drive troubleshooting 51 H hard disk drive 6 14 Hibernate mode 25 inserting battery pack 18 installing memory module 31 L LCD lock lever 23 troubleshooting 48 lever LCD 23 M memory module expansion 29 CR VAIO Notebook Quick Start installing 31 removing 30 microphone tr
6. RealVideo 8 RealProducer is an excellent choice for both beginners and pros Smart Capture Sony Electronics Inc http www sony com pcsupport Smart Capture is a fun new way to send multimedia messages via e mail Smart Capture manages the i LINK connection between your notebook and a Sony Digital Handycam Camcorder that supports the 1 LINK interface It allows you to capture compressed video or still images that you can save or share via e mail A smart solution to computer digital audio video and network convergence es 37 VAIO Notebook Quick Start Smart Connect Windows 2000 only Sony Electronics Inc http www sony com pcsupport Smart Connect allows you to use an 1 LINK cable to connect your VAIO Notebook to another VAIO computer that supports Smart Connect You can then use one computer to copy delete and edit files on the other computer You can also print from a printer attached to either computer Sound Forge XP On selected models Sonic Foundry Inc http www sonicfoundry com Sound Forge XP allows you to put powerful audio processing tools and effects to work on your desktop Simply cut copy and paste your way to striking multimedia files for use in everything from Web pages to desktop presentations VAIO Action Setup Sony Electronics Inc http www sony com pcsupport VAIO Action Setup manages the settings for your notebook s Shortcut keys and i LINK interface VAIO Support Agent Son
7. Resolution Notes 137 How to Locate Your Serial Number 12 18 00 1 27 44 PM 138 Connecting Two VAIO Computers 12 18 00 1 28 39 PM using i LINK Open New Issue Function Close Resubmit Close Resubmit ee 3 yao n Installed Privacy Policy Powere d by SUPPORT COM l Done a E Local intranet When you log on to Support Central the Current Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later VAIO Notebook Quick Start Support Central Support Wizard page Or izard croso Dizin x File Edit View Favorites Tools Help e gt Tal al 3 B 8 ee Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Yahoo Mes Address ja http 43 153 54 25 sde asp user portalfront asp he Go Support Central What s New sony style O Welcome averab Monday December 18 2000 Home Help Support Wizard Support Suite Support Wizard The Support Wizard will help you fix your problem or enable you to escalate your issue to a Sony Support Analyst Please choose from today s top support problems 1 Howto Locate Your Serial Number 2 Requirements and Procedures to Upgrade Memory 3 Windows Locks Up When Trying to Shutdown 4 Connecting Two VAIO Computers using i LINK
8. SupportAction categories to expand or collapse the categories Common Solutions dialog box 2nd level J Common Solutions BET ee nt VAIO Support Agent provides solutions for many categories of problems Explore the categories below and select the most suitable SupporkAction for your problem Then click Run to perform the selected action Vaio Support Local Server e program files suppork com chert Click here for more common solutions on the web Click Here to set Vault location to CD Click Here to set Yault location to web ww Hardware Run CD Rom Orives Cancel CD does not start automatically DVD Drives Help DYD does not start automatically Hard Disk Drives Run Scandisk and Defrag Software is Inkarnat nrarnr n skices Please select 4 support action to run 4 Select the appropriate SupportAction from the list 5 Click Run or double click the desired SupportAction The available SupportActions are shown in bold type You cannot undo One Click Fixes About Automatic Updates The VAIO Support Agent is dormant as a background process Every 24 hours the Agent self activates to contact the Sony Support Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update Each time the VAIO Support Agent pre
9. button make sure it is off If the speakers are powered by batteries check that the batteries are inserted properly and that they are charged If you have connected an audio cable to the Headphone jack disconnect the cable If you are still experiencing problems use the supplied Driver Recovery CD to reinstall the drivers See Using the Driver Recovery CD on page 40 for more information My microphone does not work If you are using an external microphone check that the microphone is plugged into the Microphone jack See Connecting an External Microphone in the online VAIO Notebook User Guide for more information VAIO Notebook Quick Start Troubleshooting the Printer I cannot print The default setting for the printer port mode is correct for most printers If you cannot print try changing the printer port mode In Sony Notebook Setup select the Printer tab If the printer port mode is set to ECP change it to bi directional If the printer port mode is set to bi directional change it to ECP See Displaying the Sony Notebook Setup Screen in the online VAIO Notebook User Guide for details on using Sony Notebook Setup Your connected printer may not function after the notebook resumes from a power saving mode If this occurs follow these steps to reset the printer connection Windows Me Only Right click the My Computer icon on the desktop then select Properties Click the Dev
10. connected an external optional floppy disk drive make sure there is no floppy disk in the floppy disk drive non bootable Ifanon bootable floppy disk is in a connected floppy disk drive follow these steps 1 2 Turn off the notebook and then remove the floppy disk Restart the notebook and confirm that Windows starts properly If Windows still does not start follow the steps below to initialize the BIOS 1 2 3 4 Q Turn off the notebook Remove any peripheral devices connected to the notebook Turn the notebook back on Press the F2 key when the Sony logo appears The BIOS setup menu screen appears Press the arrow keys to select the Exit menu Press the arrow keys to select Get Default Values and then press Enter The message Load default configuration now appears Select Yes then press Enter Use the directional arrow keys to select Exit Save Changes and then press Enter The message Save configuration changes and exit now appears Select Yes then press Enter The notebook restarts oo Km VAIO Notebook Quick Start If your notebook continues to display the message Operating system not found and Windows does not start use your supplied System Recovery CD to restore the software titles shipped with your notebook See Using the System Recovery CD s on page 40 for more information AN The System Recovery CD restores your notebook to its original state
11. drive to malfunction Ifa region code warning appears when you try to use your optical disc drive it may be that the DVD you are trying to play is incompatible with the optical disc drive Check the region code listing on the DVD packaging 2 Condensation may cause the notebook to malfunction If this occurs do not use it for at least one hour CO VAIO Notebook Quick Start My optical disc drive tray does not open 2 Check that the notebook is turned on 2 Press the Eject button on the optical disc drive 2 Ifthe Eject button does not work open the tray by inserting a sharp pointed object such as a paper clip in the hole to the right of the Eject button I cannot use Digital Video DV devices The message DV equipment seems to be disconnected or turned off appears J Check that the DV device is turned on and that the cables are properly connected If you are using multiple i LINK devices the combination or order of the devices may be causing the problem In this case turn off your notebook and all connected devices Disconnect the devices that are not in use Check the connections for each device then restart your notebook My PC Card is not working Check that the PC Card is installed properly Check that the PC Card is compatible with Microsoft Windows _ Use the Sony Notebook Setup utility to disable devices you are not currently using If you are using two PC Cards use t
12. in touch with family and friends with easy to use e mail manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests ArcSoft PhotoPrinter 2000 Pro Windows Me only ArcSoft Inc http www arcsoft com or http www photoisland com ArcSoft PhotoPrinter 2000 is an easy to use advanced printing program that lets you quickly lay out multiple images in multiple sizes on a single sheet of paper PhotoPrinter Pro offers a wide selection of templates including landscape portrait free style mixed sizes custom templates and more The application includes enhancement tools and special effects for improving photos while giving you the ability to add text to any image g _ l l jj_j _ Overview of Software CompuServe 2000 CompuServe Interactive Services Inc http www compuserve com CompuServe is the most comprehensive source of organized business and educational information online today CompuServe allows you to access the vastness of the Internet without wasting time wading through it Maximize your time online with CompuServe DVgate Sony Electronics Inc http www sony com pcsupport Connect a digital video camera recorder to the i LINK connector and capture your own video clips and still images You can edit clips from your video add others and combine clips into new movie segments You can also save your images in a variety of popular file fo
13. installing a Memory Module 6 Tighten the screw on the memory bay cover Your notebook comes with a memory module installed in the memory slot To upgrade your memory removal of these modules may be necessary before installing your upgrade memory module installing a Memory Module 1 Follow steps 1 to 4 of Removing a Memory Module on page 30 for removing the preinstalled memory 2 Remove the new memory module from its packaging 3 Install the memory module by sliding it into the memory module slot Press the module into place until it clicks Installing memory module 1 Slide the memory module into the slot 2 Press the module into place until it clicks 4 Tighten the screw on the cover of the memory bay VAIO Notebook Quick Start Viewing the amount of memory 1 2 Restart the notebook then click the Start button on the Windows taskbar Select Programs then select Sony Notebook Setup and click Sony Notebook Setup The Sony Notebook Setup screen appears Click the About This Computer tab to view the amount of system memory If the additional memory is not shown repeat steps 1 through 4 in installing a Memory Module on page 31 and restart the notebook About the Software on Your Notebook Your Sony VAIO Notebook is ready to help you work play learn and communicate as soon as you turn it on In this chapter you will find information on the software that comes with your
14. notebook and how to use the Recovery CDs 2 Overview of Software 2 Using Your Recovery CDs VAIO Notebook Quick Start Overview of Software Adobe Acrobat Reader Adobe Systems Inc http www adobe com Acrobat Reader software allows you to view navigate and print electronic documents in Adobe Portable Document Format PDF an open file format that is intended to preserve the fidelity of documents created on all major computer platforms Adobe Photoshop Elements Windows Me only Adobe Systems Inc http www adobe com Adobe Photoshop Elements offers unique features designed specifically for amateur photographers hobbyists and business users who want an easy to use yet powerful digital imaging solution When you start Adobe Photoshop Elements for the first time you will be prompted to enter a product code for the application to work correctly This code is found in the printed Adobe information that is included with your notebook Adobe Premiere LE On selected models Adobe Systems Inc http www adobe com Adobe Premiere LE offers an interface and editing tool for producing movies for video multimedia or the Web View source clips and edited footage simultaneously on the monitor window Create video clips up to three hours long with complete audio video synchronization America Online America Online Inc http www aol com America Online is a popular Internet online service Stay
15. s 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD in the optical disc drive Use My Computer or Windows Explorer to view the contents of the Driver Recovery CD Select the appropriate driver To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent See VAIO Support Agent on page 59 for instructions on how to fix your software problems Using the System Recovery CD s A This CD restores your notebook to its original state so user data and applications will be lost You can use the System Recovery CD s to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or erased You may not need to reinstall the entire contents of your hard drive If you experience a problem with your notebook reinstalling an individual device driver or software title may correct the problem Use the Application Recovery CD s to reinstall individual applications or use the Driver Recovery CD s to reinstall device drivers See Using the Application Recovery CD s on page 39 to reinstall individual applications or see Using the Driver Recovery CD on page 40 fo
16. the hard disk drive as online help files You can find the help files from the Help menu under the specific software application Some software applications may come with a printed manual Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system Support you can access Microsoft customer Support at http support microsoft com directory VAIO Support Agent You can find VAIO Support Agent from the Windows desktop Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your applications network settings and other important software settings When your software is protected you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states Sony PC Support This service provides instant access to information on commonly encountered problems Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online You can access Sony PC Support at http www sony com pcsupport Sony Fax on Demand This service which requires a fax machine or your fax software provides answers to commonly asked questions You can use this automated service to request a list of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4SONYPC 1 888 476 6972 Sony Customer Support Software su
17. the optical disc drive Troubleshooting the Mouse and Touchpad Troubleshooting the Mouse and Touchpad My mouse does not work If you are using an external mouse check that the mouse is plugged into the mouse connector See Connecting a PS 2 External Mouse or Keyboard in the online VAIO Notebook User Guide for more information If you are using an optional Sony USB mouse PCGA UMS I series check that the mouse is plugged into the USB port Q Ifyou are still experiencing problems use your supplied Driver Recovery CD to reinstall the mouse drivers See Using the Driver Recovery CD on page 40 for more information My touchpad does not work properly You may have disabled the touchpad without connecting a mouse to the notebook To enable the touchpad 1 Press the Windows key and use the arrow keys to select Programs and then Sony Notebook Setup 2 Select the Touchpad tab using the arrow keys 3 Select Enable Touchpad and then press Enter Please check the instructions that came with your notebook 2 You must restart the notebook to make the touchpad work again If your touchpad is interpreting a single tap as a double click you must adjust the button assignments Follow these steps 1 Press the Windows key and use the arrow keys to select Control Panel and then Mouse 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click acti
18. to be install Tum off automatic updating Support Liser Center Cancel Apply Help VAIO Support Agent Using Support Central The Support Central feature uses Internet resources to help you fix your software Support Central searches the Internet for answers to your questions additional information from knowledge base systems and the latest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears You must have Internet access to use Support Central Support Central Welcome page E welcome Microsoft Internet Explorer i 4 ol x File Edit View Favorites Tools Help Back gt at A Search 3 Favorites History EN 2 T z ai lt Eh D yw Q Address http supportcentral sel sory com sdcuser welcome asp o Go Links a Access Numbers za Ameritech yellowpages net Customize Links Free Hotmail lan Help lan Member Directory z SUPPORT CENTRAL WhatsNew SOny style N N IO Monday April 9 2001 Welcome Frequently Asked Questions How does Support Central work Troubleshooting Live Support Connections Privacy Policy a Ct l amp n ks z 3 Click Enter Portal to begin using Support Central First time users will be
19. Documentation VAIO Notebook Quick Start Contains information on unpacking and setting up your notebook supplementary updates and software information u Microsoft Windows Millennium Edition Getting Started or Microsoft Windows 2000 Professional Edition Getting Started manual Explains how to use the basic features of this latest Windows operating system Safety Information Explains notes on use and offers safety tips Specifications Flyer Details the hardware specifications for your notebook Software CDs Q Microsoft Word Enables you to reinstall Microsoft Word to the VAIO Notebook you purchased Recovery CDs 2 Application Recovery CD s Enables you to reinstall individual applications if they become corrupted or are erased 2 Driver Recovery CD s Enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are erased Other Packet containing special product offers 2 Warranty card Registering Your Notebook Registering Your Notebook Take advantage of Sony s commitment to quality customer support and receive these benefits by registering your notebook Q Sony Customer Support Talk to a Support Representative to troublesho
20. Panel utility to enter Standby mode To return to normal mode Press any key to return to normal mode Hibernate Mode In the Hibernate mode the state of the system is saved on the hard disk drive and power is turned off The power indicator is off in this mode VAIO Notebook Quick Start To activate Hibernate mode To activate Hibernate mode press the key combination Fn F12 An Windows 2000 The Save to Disk Manager screen appears and then the notebook enters Hibernate mode Do not move the notebook until its power indicator turns off To return to normal mode To return to normal mode turn on the notebook by pressing the power button The notebook returns to its previous state When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally if you press the power button and hold for more than four seconds Time required to return to normal mode Standby requires less time than Hibernate to return to normal mode Power consumption Standby uses more power than Hibernate Adding Memory Your Sony VAIO Notebook enables you to install and replace memory modules to expand the functionality of your notebook In this chapter you will find information on the following topics E E E E Precautions and Procedures Removing a Memory Module Installing a Memory Module Viewing the Amount of Memory VAIO Notebook Quick Start
21. SB ports 3 Printer port 8 Modem jack 4 VGA port 9 8S Microphone jack 5 AV Out jack 10 Headphone jack There is a protruding dot above the Microphone jack to further distinguish it from other jacks and ports Do not connect a microphone to the Headphone jack AN Warning Only connect 10Base T and 100Base TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to the network contact your network administrator There is a ventilation slot located on the left side of the back panel Do not cover the ventilation slot when your notebook is on __ _ _ j j Ej jjj_ j___r j pOOp_j_ jjjj_ E VAIO Notebook Quick Start Bottom 1 Tilt stands 2 Multipurpose bay Release lever 3 Port replicator connector Connecting a Power Source Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source Using the AC Adapter 1 Plug the cable attached to the AC adapter into the DC In port on the notebook 2 Plug one end of the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet Connecting the AC adapter Notebook AC adapter supplied Power cord supplied r Hawn li Notes on the AC Ad
22. SONY VAIO Notebook Quick Start PCG GR150 150K PCG GR170 170K VAIO Notebook Quick Start Contents 1 WV CONE s iu tcc eset nan A a san kan VA WERE 5 LN T SNN MM Mn NnNnNnNHH MMMMMDMDM rLO 6 Unpacking Your NoteDOOK keeezE 7 Registering Your Notebook cccccceesssssceeeeeeesseeeeeeeesesssseeeeeees 9 2 Setting Up Your VAIO Notebook 11 Locating Controls and POFI S MMM ElkeeEE 12 Connecting a Power Source Lb ljlEuila kk 17 Starting Your NotebooK eesessseeseeeiserrrrrrrrsrrrrrrrrrrsrnn 23 Shutting Down Your Notebook scenen 24 Using Power Saving Modes 25 3 Adding Memory 27 Precautions and Procedures 28 Removing a Memory Module 30 Installing a Memory Module 31 Viewing the amount Of MEMOLSY 0 0 eee ccc eeeeeesseeeeeeesseeeeeeens 32 4 About the Software on Your Notebook 33 Overview Of Software M K KK KA 34 Using Your Recovery CDS MM kke Y 39 5 Troubleshooting 43 Troubleshooting the Notebook EUUUUUEU 44 Troubleshooting the LCD Screen scce 48 Troubleshooting the Mouse and Touchpad 49 Troubleshooting Drives PC Cards and Peripheral Devices 51 Troubleshooting Softw
23. ains an IEEE 1394 con nection The 1 LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your compat ible 1 LINK device for information on operating conditions and proper connection Before connecting compatible 1 LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions CO 25 VAIO Notebook Quick Start Netscape Communicator Netscape Communications Corporation http help netscape com Netscape Communicator is an all in one Internet tool that makes it easy to browse the web send Internet e mail chat read newsgroups and compose great Web documents Norton AntiVirus Symantec Corporation http www symantec com techsupp Norton AntiVirus is the world s leading anti virus software Just install it and forget it It s always working in the background to protect your PC and now it automatically updates its virus definitions when you re connected to the Internet It also scans files you download from the Web as well as attachments you get through e mail OpenMG Jukebox Windows Me only Sony Electronics Inc http www sony com pcsupport OpenMG Jukebox software enables you to import digital audio files by downloading audio files from Electro
24. apter Your notebook operates on 100V 240V AC 50 60 Hz Do not share the AC outlet with other power consuming equipment such as a copy machine or shredder You can purchase a power strip with a surge protector This device prevents damage to your notebook caused by sudden power surges such as those that may occur during an electrical storm 2 Do not place heavy objects on the power cord 2 To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your notebook from the wall outlet if you will not be using the notebook for a long time The LED indicator on the AC adapter may be turned on until the AC adapter is unplugged from your notebook es Ku VAIO Notebook Quick Start When the AC adapter is not used unplug it from the AC outlet 2 Use only the AC adapter supplied Do not use any other AC adapter Using Battery Power You can use one or two battery packs as a source of power The second battery pack inserts into the multipurpose bay on the left side of the notebook See Using a Second Battery Pack in the online VAIO Notebook User Guide for more information Additional battery packs are available as a separate option The battery pack that comes with your notebook is not fully charged at the time of purchase Follow the steps below to insert and charge the battery pack To insert the battery pack 1 Push the battery bay cover down to open it gt The ba
25. are M E 53 D 3 VAIO Notebook Quick Start Troubleshooting the Modem cscs 54 Troubleshooting Audio 55 Troubleshooting the Printer ccce 56 Geng Help srnce 57 SUPPO ODUONS aaaen e n mmmn_m_m_mnmn_m__o_ r pw ne 58 VAIO Support Ager kk ek kk KAYA 59 Welcome Congratulations on your purchase of the Sony VAIO Notebook Sony has combined leading edge technology in audio video computing and communications to provide you with state of the art personal computing In this chapter you will find information on the following topics Features Unpacking Your Notebook Registering Your Notebook VAIO Notebook Quick Start Features gt For a complete description of the specifications of your VAIO Notebook see the Specifications flyer supplied with your notebook 2 Exceptional performance Your notebook includes a Mobile Intel Pentium III processor M and a V 90 K56flex compatible modem t Portability Rechargeable battery pack provides hours of use without AC power 2 Sony audio and video quality Enjoy high quality MPEG1 MPEG2 video which supports full screen display and enables you to take advantage of today s advanced multimedia applications games and entertainment software 2 Multimedia features Use the stereo speakers or plug a pair of headphones not supplied to listen to audio CDs and DVDs Microsoft Windows operating system Your system inc
26. asked to register with Support Central _ j_ jj_ jj _ d jjjj__ jj jj jckj L j jhj jjj En y VAIO Notebook Quick Start Support Central retains your registration information so you are only required to register once If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again Support Central Registration page 3 http 743 153 54 25 sdc asp twp entryform asp Microsoft Internet Explorer provided by SONY Electronics Inc File Edit View Favorites Tools Help e gt Ta Q E 3 2 g a Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Yahoo Mes Address la http 43 153 54 25 sde asp twp entryform asp z 2 Bo Support Central What s New sony style N O elcome averab Monday December 18 2000 Biarin Please complete the information on this form so that we have a required field complete record of your support issue Phone Number 555 555 5555 l e You should only need to enter this information once If you send First Name l 9 an issue to us in the future using Live Support we will display this information for you to review and update Middle Initial l LastName C a Please note if you reinstall the VAIO Support Agent software use the System Recovery CD to recover your entire system or login to your system using a diffe
27. attery 1 and 2 indicators Hard disk drive indicator 10 12 13 14 LCD Liquid Crystal Display screen Keyboard Speakers Left and right buttons Touchpad Battery bay Power button Locating Controls and Ports Left S10 am J rv r Er PE 7 0 1 Back button for center 4 Memory Stick slot Jog Dial control 2 Center Jog Dial control 5 PC Card slots 3 CD RW DVD Combo Drive or 6 o i LINK IEEE1394 DVD ROM drive in 400 port multipurpose bay This multipurpose bay can house either an optical disc drive or a secondary battery i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connection The 1 LINK connection may vary depending on the software applications operating system and compatible 1 LINK devices All products with ani LINK connector may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC periph erals to your system such as a CD RW or hard disk drive confirm their operating system compat ibility and required operating conditions es 1 VAIO Notebook Quick Start Right 1 Cooling vent 2 Drive bay with removable hard disk drive 3 Battery bay Locating Controls and Ports Back 1 Cooling vent 6 lt tr Ethernet port 2 DC In port 7 Y U
28. ck the following Ask your phone company to check that your phone line is free from any line noise If your problem is fax related check that there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your Internet Service Provider check that the ISP is not experiencing technical problems If you have a second phone line available try connecting the modem to that line Troubleshooting Audio Troubleshooting Audio My speakers make no sound If the built in speakers are turned off press Fn F3 to turn on the speakers You can also turn on the speakers using the center Jog Dial control If the speaker volume is turned to the minimum press Fn F4 and then press or gt to increase the volume or you can use the center Jog Dial control to control the volume If nothing is displayed when you press Fn F3 or Fn F4 1 Double click System in Control Panel 2 Set the sound device to enable in Device Manager If your notebook is powered by batteries check that the battery packs are inserted properly and that they are charged If you are using an application that has its own volume control check that the volume is turned up Check the volume controls in the Windows taskbar If you connect external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute
29. combined with the Fn key Power button Power button Power indicator gt If you hold the power button down for more than four seconds the notebook turns off VAIO Notebook Quick Start 3 If necessary adjust the brightness controls for the LCD display as follows _ To decrease brightness press Fn F5 then the down or left arrow key 2 To increase brightness press Fn F5 then the up or right arrow key Shutting Down Your Notebook A To avoid potential loss of data follow these steps to shut down your notebook 1 Click the Start button on the Windows taskbar 2 Click Shut Down at the bottom of the Start menu to display the Shut Down Windows dialog box 3 Select Shut Down 4 Click OK Respond to any prompts warning you to save documents 5 Wait for your notebook to turn off automatically The notebook is off when the power indicator turns off 6 Turn off any peripherals connected to your notebook gt During a period of inactivity you can conserve battery life by using Standby mode See Controlling Power Management in the online VAIO Notebook User Guide for more information If you are still unable to shut down your notebook follow the procedure below 1 Close or end all operations as follows Close all applications _ Remove the PC Cards 2 Disconnect USB devices 2 Restart the notebook You can restart your notebook by pressing Ctrl Alt Delete simultaneously ES kk jj j
30. e PowerPanel utility to change the Thermal Control Strategy setting to Quiet This setting slows down the CPU speed See PowerPanel Help for more information es En VAIO Notebook Quick Start Troubleshooting the LCD Screen My LCD screen is blank Check that the notebook is plugged into a power source and that it is turned on Check that the power indicator on the notebook is on L Check that the battery pack is inserted properly and that it is charged 2 The notebook may be in LCD Video Standby mode Press any key to activate the screen The display mode may be set to external display mode Press and hold the Fn key while pressing F7 several times My LCD screen continues to show the previous screen Press the Windows key and D twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that came with your display for more information I want to change the video resolution of my display Follow this procedure to change the video resolution of your display Click Start point to Settings point to Control Panel and then click the Display icon The Display Properties dialog box appears Click on the Settings tab 2 Move the Screen Area slider to change your video resolution I cannot switch the LCD display to TV and vice versa Remove the DVD if it is inserted in
31. ed to AC power The battery pack continues to charge while you are using the notebook Ifthe battery level falls below 10 percent you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a fully charged battery _ _ jv_ _ _ j__ k a __ _ ____________ Uj__Ei VAIO Notebook Quick Start U U DU n You can extend battery life by changing the power management modes in the PowerPanel utility See Using Power Saving Modes on page 25 for more information The battery pack supplied with your notebook is a lithium ion battery and can be recharged at any time Charging a partially discharged battery does not affect battery life The battery indicator is on while you use the battery pack as a power source When battery life is nearly depleted the battery indicator starts flashing For some software applications and some peripheral devices your notebook may not enter Hibernate mode when the battery life is low To avoid loss of data when using battery power you should save your data frequently and manually activate a power management mode such as Standby or Hibernate Never leave the battery pack in temperatures above 140 F 60 C such as under direct sunlight or in a car parked in the sun Battery life is shorter in a cold environment This is due to decreased battery efficiency at low temperatures Charge the batteries at temperatu
32. eshooting the Notebook Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Software Troubleshooting the Modem Troubleshooting Audio U D Troubleshooting the Printer VAIO Notebook Quick Start Troubleshooting the Notebook Windows Me only When starting your notebook for the first time the VAIO InitManager dialog box will appear Please select OK to begin initial setup If you do not execute the initial setup you cannot use part of VAIO original hardware functions such as Power Management tool scroll function of touchpad and keyboard shortcut functions combined with the Fn key My notebook does not start Check that the notebook is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the notebook indicates that the power is on _ Check that the battery packs are inserted properly and that they are charged 2 Ifyou have connected an external optional floppy disk drive make sure there is no floppy disk in the floppy disk drive Confirm that the power cord and all cables are connected firmly as described in the Connecting a Power Source section of the printed Quick Start If you plugged the notebook into a power strip or Uninterruptible Power Supply UPS make sure the power strip or UPS is turned on and working If you are using an e
33. he Sony Notebook Setup utility to disable the devices you are not currently using Check that any necessary drivers were installed properly See Using the Driver Recovery CD on page 40 for more information on installing the drivers i LINK is a Sony trademark used to designate that a product contains an IEEE 1394 connec tion The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connector may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions g __jjjj_ Troubleshooting Software Troubleshooting Software My software program stops responding or crashes Contact the software publisher or designated provider for technical support Refer to Using the System Recovery CD s on page 40 for more information When I click an application icon the message You must insert the application CD into your optical disc drive appears and the software does not start Some titles require specific files that are located on the application CD Insert the disc and try starting the program again Make sure you place the CD in the tray w
34. ice Manager tab Select Refresh then click OK The printer should function properly Windows 2000 Only Double click the My Computer icon on the desktop then double click on the Control Panel folder 2 Double click on the Printers folder 2 Right click the printer icon that is not functioning and select Properties to access the Properties window Click OK to close the Properties window The printer should function properly Getting Help Sony provides you with several support resources to answer questions about your Sony VAIO Notebook or the preinstalled software In this chapter you will find information on where to find and use the resources available to you Support Options VAIO Support Agent VAIO Notebook Quick Start Support Options If you have questions about your notebook or the preinstalled software refer to the following resources for answers in the sequence listed below 1 VAIO Notebook User Guide This online VAIO Notebook User Guide and printed VAIO Notebook Quick Start provide you with information on how to maximize your notebook capabilities and solve common problems To access the online user guide click Start on the Windows taskbar select Help Center and VAIO Documentation The quick start is supplied with your notebook Software Manuals and Online Help Files The software preinstalled on your notebook may come with an online manual These manuals are stored on
35. ith the label side facing up I cannot use the DVgate software If your notebook is using the Ultimate Battery Life profile for its power saving mode you cannot use DV gate or Smart Connect software Please select another profile Preferably connect your notebook to AC power when using these features VAIO Notebook Quick Start Troubleshooting the Modem My modem does not work Check that the phone line is plugged into the line jack See Connecting a Phone Line in the online VAIO Notebook User Guide for more information Check that the phone line is working You can check the line by plugging in an ordinary phone and listening for a dial tone Check that the phone number the program is dialing is correct 2 Check that the software you are using is compatible with the notebook s modem All preinstalled Sony programs are compatible Q Ifyou are still experiencing problems use your supplied Driver Recovery CD to reinstall the modem drivers See Using the Driver Recovery CD on page 40 for more information My modem connection is slow Your notebook is equipped with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider ISP che
36. key The BIOS setup menu screen appears Press the arrow keys to select the Exit menu Press the arrow keys to select Get Default Values and then press the Enter key The message Load default configuration now appears Check that Yes is selected then press the Enter key Press the arrow keys to select Exit Save Changes and then press the Enter key The message Save configuration changes and exit now appears es En VAIO Notebook Quick Start 7 Check that Yes is selected then press Enter The notebook restarts from the Recovery CD Your system may include one or two System Recovery CD s If you have two System Recovery CD s insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes from 30 to 60 minutes to complete After recovering your system using the System Recovery CD you may be prompted to insert your Application Recovery CD after restarting Windows Insert the Application Recovery CD to automatically complete recovery of your system Troubleshooting You may encounter common problems when using your Sony VAIO Notebook Since many problems have simple solutions try the suggestions provided in this chapter before you contact Sony PC Support http www sony com pcsupport This chapter provides you with information on the following topics Troubl
37. ludes Microsoft Windows Millennium Edition Windows Me or Microsoft Windows 2000 Professional Edition Communications Access popular online services send e mail browse the Internet and use fax features Removable hard disk drive Take advantage of the increased computing versatility and expansion capabilities that a removable drive affords Optical disc drive Your system includes either a CD RW DVD Combo Drive or a DVD ROM drive The CD RW DVD Combo Drive utilizes a new optical storage technology that combines the features of both a CD RW drive and DVD ROM drive providing increased storage capacity and a rich multimedia computing experience If your model is equipped with Windows 2000 this drive is hot swappable Optical disc drives play DVD ROM CD ROM CD RW and CD R discs The processor may be reduced to a lower operating speed when operating on battery power Actual upload and download speeds may vary due to line conditions ISP support and gov ernment regulations Sony does not guarantee interoperability with removable hard disk drives other than the one provided _ Unpacking Your Notebook Unpacking Your Notebook Remove the following hardware items from the box Main unit Power cord AC adapter Rechargeable battery pack Weight saver The removable hard disk drive and removable optical disc drive are preinstalled in your notebook VAIO Notebook Quick Start
38. mated One Click Fixes to repair common software problems These solutions can integrate information such as knowledge base articles and Frequently Asked Questions FAQs You can run One Click Fixes directly 1 Click the appears from VAIO Support Agent or from a Web browser Common Solutions button The Common Solutions dialog box 2 Double click on the desired category to expand and view available SupportActions VAIO Support Local Server C program files support com provides a list of SupportActions available on your computer s hard disk drive VAIO Support Local Server http sdcglobal4 sel sony com provides a list of SupportActions available from the Internet Common Solutions dialog box 1st level Common Solutions VAIO Support Agent provides solutions for many categories of problems Explore the categories below and select the most suitable SupporkAction for your problem Then click Run to perform the selected action b Vaio Support Local Server c program files support com client lger b Vaio Support Local Server http sdeglobal4 sel sery com global Ru Eren Cancel Please select 4 support action to run gt Connect to the Internet before attempting to view the category Vaio Support Local server http sdcglobal4 sel sony com This category is unavailable without an Internet connection CO VAIO Notebook Quick Start 3 Click the resize arrows next to the
39. mission for the next scheduled update Update Notification Once you have granted permission for the system to check for updates or fixes the Agent contacts the Sony Support Server Available updates or fixes may be displayed to you in one of two ways An update or fix may be displayed in a window with an explanation and instructions to follow Others will cause the es Edl VAIO Notebook Quick Start ambulance icon on your task tray to blink You should always check the ambulance icon in the task tray after the system checks for updates If the icon is blinking double click the ambulance icon to view the update When clicking on the flashing ambulance icon you must be connected to the Internet to receive an update VAIO Support Agent Properties To control the VAIO Support Agent automatic update feature follow these steps 1 Inthe VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of three options to customize the automatic update feature 3 Click OK VAIO Support Agent Properties window VAIO Support Agent Properties B E x Server Client Liser Location Current Connection Status c program filessupport corm ellenb serwer On line Delete Automatically download updates and notify me when they are ready to be installed f Notify me each time you check for updates and notify me again when they are ready
40. nic Music Distribution EMD services over digital networks such as the Internet You can record audio CDs onto your hard drive in a variety of formats PictureGear Sony Electronics Inc http www sony com pcsupport This image management software displays images from your hard drive a Sony digital still camera or a Sony Mavica camera The images appear in a convenient light table format so that you can easily view the contents of an entire folder See PictureGear in the online VAIO Notebook User Guide for more information PowerPanel Sony Electronics Inc http www sony com pcsupport The PowerPanel utility controls the power management of your notebook and provides dey information about system activity and battery life Automatic power management selects the most appropriate profile depending on the application with which you are working and the conditions of use See PowerPanel Help on your notebook for more information Prodigy Internet Prodigy Communications Corporation http www prodigy comv An online service that helps you find what you need online faster and smarter Prodigy delivers powerful online content such as sports scores stock quotes news and easy access to Excite plus quality customer service all at a competitive price Overview of Software Quicken 2001 Intuit Inc http www intuit com support Quicken is a fast easy way to organize your finances Quicken works just like y
41. on Q Ifyou are still experiencing problems ensure that another mouse was not installed You may need to use your Driver Recovery CD to reinstall the mouse drivers See Using the Driver Recovery CD on page 40 for more information VAIO Notebook Quick Start The pointer does not move while using the Touchpad or Mouse Press the Windows key and use the arrow keys to select Shut Down When the Shut Down Windows dialog box appears press Enter Windows Me If you cannot turn off your notebook as described in the step above press Ctrl Alt Delete simultaneously to restart the notebook Windows 2000 If you cannot turn off your notebook as described in the step above press Ctrl Alt Delete simultaneously and click Shut Down on the Windows Security screen to restart the notebook If you cannot restart your notebook as described in the step above press and hold the power button for more than four seconds to turn off the notebook Ifthe pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the notebook Ifyou are still experiencing problems ensure that another mouse was not installed You may need to use your supplied Driver Recovery CD to reinstall the touchpad or mouse drivers See Using the Driver Recovery CD on page 40 for more information Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Drives PC Cards
42. oss in files that are currently open Troubleshooting the Notebook My notebook does not enter the power saving mode I selected Windows Me only Click Start point to Program point to Accessories point to System Tools and then click System Information The Help and Support window appears Click System Configuration Utility under the Tools menu Click the Advanced button on the General tab and Confirm the following information 1 Enable Deep Sleep is selected with a checkmark 2 The message Standby function is enabled is displayed If the message reads Standby function is disabled click the Enable button 3 The message Hibernate feature is enabled is displayed If the message reads Hibernate feature is disabled click the Enable button 4 Click OK and restart your notebook The power management setting is not responding Your notebook s operating system may become unstable if it is interrupted or if you attempt to make changes before the notebook completely enters a lower power state such as Hibernate To restore the notebook to its normal operating stability 1 Close all open applications 2 Restart the notebook by pressing Ctrl Alt Delete simultaneously and selecting Restart from the drop down list gt If this procedure does not work press and hold the power button for four seconds or longer to shut down the notebook The sound of my notebook s fan is too loud Use th
43. ot problems you may be having with your notebook Limited Warranty Protect your investment See the Warranty Card for more details If you did not register your notebook when you first turned it on following these steps to use the online computer registration service 1 2 3 Make sure your notebook is connected to a phone line Click the registration icon on the VAIO desktop Enter the information requested on the first online registration form gt Press the tab key to move from box to box Click the Next button to advance to the next form Complete the remaining forms by clicking the Next button each time you complete a form The notebook automatically transfers your registration information using your built in modem and a toll free telephone number or a local number You may sign up for Internet access with a Sony preferred Internet Service Provider VAIO Notebook Quick Start Setting Up Your VAIO Notebook In this chapter you will find information on how to set up and install your Sony VAIO Notebook The following topics are discussed E E E E E Locating Controls and Ports Connecting a Power Source Starting Your Notebook Shutting Down Your Notebook Using Power Saving Modes VAIO Notebook Quick Start Locating Controls and Ports Front 2 3 4 5 6 7 o l Memory Stick indicator Num Lock indicator Caps Lock indicator Scroll Lock indicator Power indicator B
44. ou can use the Quick Fix Wizard feature to retrieve the date time snapshot that was recorded when the application worked correctly The Quick Fix Wizard repairs the protected application files without altering the data files you have created using the application To use the Quick Fix Wizard follow these steps es VAIO Notebook Quick Start 1 From the VAIO Support Agent main window click the Quick Fix Wizard button The Welcome window appears 2 Click Next The Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box appears 3 Select the Diagnose and fix my software option 4 Select the software you wish to repair from the drop down list gt To view a list of software applications protected by VAIO Support Agent click on the Pick the software drop down list 5 Next select a date time from the drop down list that corresponds to the last time when the software worked properly 6 Click Next to continue Follow the instructions on the screen Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box Quick Fix Wizard N Begin VAIO Support Agent Diagnostics f Diagnose and fix my software Pick the software Pictures ear This software worked OF on or before 4 3 2001 10 32 24 AM Undo previous fixes Please select an option and click Next to continue Back Hest gt Cancel VAIO Support Agent Using Common Solutions Common Solutions offers auto
45. oubleshooting 55 modem troubleshooting 54 mouse troubleshooting 49 N notebook starting 23 troubleshooting 53 unpacking 7 O optical disc drive 6 optical disc drive tray troubleshooting 52 p PC Card troubleshooting 52 ports DC In 17 power cord 17 switch 23 power saving modes 25 Hibernate 25 Normal mode 25 Standby 25 power source 17 power sources 18 removing memory module 30 S second battery pack 18 selecting power source 18 Shut Down Windows dialog box 24 shutting down 24 Software overview list 33 Sony Fax on Demand service 58 speakers troubleshooting 55 Standby mode 25 starting notebook 23 startup problems 24 T troubleshooting drives 51 optical disk drive 51 startup 24 43 turning on notebook 23 U unpacking the notebook 7 V VAIO Support Agent 59 ventilation slot 15 viewing the amount of memory 32 connecting 17 W Windows R Start button 24 rechargeable battery packs 17 taskbar 24 46 recharging battery packs 19 u O Z j j_ 2001 Sony Electronics Inc Reproduction in whole or in part without written permission is prohibited All rights reserved Sony VAIO the VAIO logo VAIO Smart DV gate Handycam Media Bar MovieShaker PictureGear and 1 LINK are trademarks of Sony All other trademarks are trademarks or registered trademarks of their respective owners Printed in USA 4 655 646 11
46. our checkbook so it is easy to learn and use Quicken manages all your finances bank accounts credit cards investments and loans You can even pay your bills online QuickTime Apple Computer Inc http www apple com QuickTime is the Apple technology that makes video sound music 3D and virtual reality come alive for your Internet browser and Windows RealJukebox RealNetworks Inc http service real com rjoptions html RealJukebox is one of the world s most widely used personal music management systems Using RealJukebox you can capture the contents of a music CD manage and play back your music and view various music related information via the Internet This custom RealJukebox for Sony allows seamless check out capabilities to a wide range of Sony personal audio devices and offers convenient links to Sony product and music service home pages RealPlayer RealNetworks Inc http service real com rjoptions html RealPlayer is the RealNetworks video and audio player which let you access 2 500 radio stations featuring music news and sports RealProducer G2 RealNetworks Inc http service real com rjoptions html RealProducer converts your audio and video files or live feeds into RealAudio and RealVideo for the Internet or your intranet RealProducer is easy to use gives you better control over your content and is packed with exclusive features Featuring support for CD quality RealAudio 8 and VHS quality
47. pares to check for updates the Agent Status Update dialog box appears and asks you to respond unless you have previously selected the option Always accept updates and do not prompt me again g kb ____jj_j_ VAIO Support Agent Agent Status Update Agent Status Update VAIO Support Agent is about to synchronize with the server What would you like to do f Accept for now but always prompt me al Always accept updates and do not prompt me again 1 Always deny updates and do not ask me again Cancel for now but always prompt me cancel You can choose from four response options Give the gent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer The Agent continues to prompt you for your permission to retrieve updates Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer The Agent automatically retrieves updates without further prompting Deny the Agent your permission to contact the Sony Support Server for any updates or fixes The Agent discontinues any update retrieval and does not prompt again for your permission to update Deny the Agent your permission to contact the Sony Support Server for the current update or fix The Agent discontinues the current update retrieval but prompts again for your per
48. pport is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4SONYPC 1 888 476 6972 ES O Z gt VAIO Support Agent VAIO Support Agent VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst VAIO Support Agent s advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state Sony has identified the software items that are protected by the VAIO Support Agent utility VAIO Support Agent has three features to help you fix your software problems Quick Fix Wizard Common Solutions and Support Central This section briefly describes these three features and the automatic update capability of the VAIO Support Agent VAIO Support Agent main window VAIO Support Agent B ol x Tools Help Quick Fix Wizard Common Solutions Support Central Using the Quick Fix Wizard The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a snapshot of the application at regular timed intervals and storing it for future use Should a problem develop with one of the protected applications y
49. r example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not open the memory module package until you are ready to install the module The package protects the module from ESD Use the special bag for preventing ESD or use aluminum foil when you store the memory module Precautions and Procedures Models with 128 MB Memory Typical expansion memory configuration Total System Memory Slot 1 MB Slot 2 MB MB 128 128 192 128 64 256 128 128 384 128 256 512 256 256 Models with 256 MB Memory Typical expansion memory configuration Total System Memory Slot 1 MB Slot 2 MB MB 256 128 128 384 128 256 512 256 256 VAIO Notebook Quick Start Removing a Memory Module 1 Shut down your notebook and disconnect all peripheral devices such as your printer 2 Unplug the notebook and remove the battery pack s 3 After the notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver Removing the memory module cover 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity 5 Remove the memory module Removing memory module Pull the tabs in the direction of the arrows Pull the memory module in The memory module is released the direction of the arrow
50. r more information EE O Z Using Your Recovery CDs The System Recovery CD contains a backup copy of all the software originally installed on your hard disk drive It can be used only to recover the hard disk of the notebook you purchased The System Recovery utility gives you Full Restore with Format That is it formats the hard disk drive then restores all the original software Full Restore with Format removes all the information on the hard disk drive You will lose any software you have installed and any other files you have created since you started to use your notebook This means you will have to reinstall any applications that were not included with the notebook when you purchased it If you have any questions on using the System Recovery CD contact Sony Customer Support To use the System Recovery CD s 1 2 Insert the Sony System Recovery CD in the optical disc drive Shut down your notebook as described in the Shutting Down Your Notebook on page 24 Wait four seconds and turn on your notebook Click OK to signify you have read and accept the Microsoft End User License Agreement When the System Recovery menu appears follow the on screen instructions to complete the recovery process lf your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook Turn on the notebook When the Sony logo is displayed press the F2
51. rent Company Name l aan user name you may need to reenter this information the Address 1 r next time you use this page Address 2 l After you complete the information on this form please click Submit If you have questions as to how the information you City e provide on this form may be used please check our privacy policy State Province z e Thank you for using Support Central and the VAIO Support Agent ZIP or Postal Code Email Address l e Product Model l Product Serial l Place of Purchase 9 Purchase Date 01 01 2000 l Q Submit n BE L aoaia VAIO Support Agent Support Central Current Issues page A Current Issues Microsoft Internet Explorer provided by SONY Electronics Inc File Edit View Favorites Tools Help a E ce aja a 9 a 2 ack Forward tory Mai A Stop Refresh Home Seach Favorites Hist il Print Edt Yahoo Mes ddress le http 4 43 153 54 25 sdc asp user checkexisting asp z Go Support Central What s New sony style VN O Welcome averab Monday December 18 2000 Current Issues Here is a list of the current issues you have open in Support Central Please take a moment to review these issues and click Close on those you have finished with If you want to continue your search on a particular issue click Resubmit on that issue or you may create a new issue by clicking on the Open New Issue button ID Problem Operator Time Open
52. res between 50 F and 80 F 10 C to 30 C Lower temperatures require a longer charging time While the battery is in use or being discharged the battery pack heats up This process is normal Keep the battery pack away from all sources of heat Keep the battery pack dry Do not attempt to open or disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using the notebook for an extended period of time remove the battery pack from the notebook to prevent damage to the battery If after fully charging the battery pack the battery power is still low the battery pack may be reaching the end of its life and should be replaced You do not need to discharge the battery before recharging If you have not used the battery pack for a considerable amount of time recharge the battery Starting Your Notebook Starting Your Notebook 1 Slide the LCD lock lever in the direction of the arrow and lift the cover Opening the notebook LCD lock lever 2 Press the power button on top of the notebook until the green power indicator turns on An Windows Me only When starting your notebook for the first time the VAIO InitManager dialog box will appear Please select OK to begin initial setup If you do not execute the initial setup you cannot use VAIO original hardware functions such as Power Management tools the scroll function of the touchpad and keyboard shortcut key
53. rmats Easy CD Creator On selected models Roxio Inc http www roxio com en support Easy CD Creator lets you make your own data audio and multimedia CDs You can back up your important files to CD and read them back on standard CD ROM drives Create your own audio CDs right on your desktop and play them back on your home or car stereo CD player You can make your own personalized color jewel case inserts with custom text and graphics You can even make backup copies of your existing CDs The Easy CD Creator Wizard makes creating your own custom CDs a simple process Microsoft Word Microsoft Corporation http www sony com pcsupport Microsoft Word makes it easy to create shared Web e mail and print documents for use around the world It embraces HTML as a first class file format and extends Word s ease of use to the Web and e mail Word also extends that ease of use to international users making it simple to create multilingual documents MovieShaker Sony Electronics Inc http www sony com pcsupport Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips and shake with a click of the mouse Your personal movies are easy to create and fun to share with family and friends See MovieShaker in the online VAIO Notebook User Guide for more information i LINK is a trademark of Sony used to designate that a product cont
54. so user data and applications will be lost My notebook stops responding or does not shut down It is best to shut down your notebook using the Shut Down command on the Windows Start menu Using other methods including those listed here may result in loss of unsaved data Q Try restarting the notebook On the Windows taskbar click the Start button click Shut Down and then click Restart Windows Me If you cannot restart as described in the preceding step you can restart the notebook by pressing Ctrl Alt Delete simultaneously twice Windows 2000 If you cannot restart as described in the preceding step you can restart the notebook by pressing Ctrl Alt Delete simultaneously and clicking Shut Down on the Windows Security screen Q Ifthe previous step does not work press and hold the power button for at least four seconds This turns off the power Windows Me If your notebook stops responding while playing a CD or DVD stop the CD DVD and restart the notebook by pressing Ctrl Alt Delete simultaneously twice Windows 2000 If your notebook stops responding while playing a CD or DVD stop the CD DVD and restart the notebook by pressing Ctrl Alt Delete simultaneously and clicking Shut Down on the Windows Security screen Unplug the notebook from the AC adapter and remove the battery pack from your notebook gt Pressing Ctrl Alt Delete simultaneously or turning off the notebook with the power switch may result in data l
55. ttery bay cover swings out but does not detach Battery bay Connecting a Power Source 2 Insert the battery pack into the battery bay on the right side of the notebook Inserting battery pack Battery pack supplied 3 Lift the battery bay cover up until it clicks into place gt If the port replicator is attached to your notebook do not attempt to insert or remove the battery pack Lifting and turning the notebook with a port replicator attached could cause a temporary loss of power To charge the battery pack 1 Connect the AC adapter to the notebook 2 Insert the battery pack The notebook automatically charges the battery The battery indicator flashes in a double blink pattern as the battery charges 3 When the battery is 85 percent full the battery indicator turns off This process takes 3 hours when your notebook is using AC power To charge the battery completely continue charging for an additional hour See Displaying Battery Information in the online VAIO Notebook User Guide for more information VAIO Notebook Quick Start To view battery indicators There are two battery indicators on the notebook One indicator is for the primary battery pack located in the battery bay The second indicator is for the optional secondary battery pack that can be inserted into the multipurpose bay Battery indicators gt 22 2 a SISK E Fl xX 1 742 1 Battery indicators
56. very CD to install Windows drivers on your notebook You must be in Windows to run the Application Recovery CD If you have any questions on using the Application Recovery CD contact Sony Customer Support To use the Application Recovery CD s 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical disc drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for the application you want to restore and then follow the on screen instructions to complete the recovery process Your system may include one or two Application Recovery CDs If you have two Application Recovery CDs insert the first CD to run the Application Recovery program You may be prompted to insert the second CD depending on the application you wish to restore VAIO Notebook Quick Start Using the Driver Recovery CD The Driver Recovery CD utility enables you to reinstall individual drivers if they become corrupted or are accidentally erased You can reinstall an individual driver to correct a problem that you are experiencing with your computer hardware or software application VAIO Support Agent uses a vault feature on the Driver Recovery CD s to repair software applications You must be in Windows to run the Driver Recovery CD utility To use the Driver Recovery CD
57. xternal display check that it is plugged into a power source and turned on Check that the brightness and contrast controls are adjusted correctly See the manual that came with your display for details 2 Condensation may cause the notebook to malfunction If this occurs do not use it for at least one hour Take the battery pack off the notebook unplug the power cord plug it in again then turn on the power My notebook starts but a BIOS error appears When the internal backup battery is low on power it may not start your system properly The message Press lt F1 gt to resume lt F2 gt to setup appears at the bottom of the screen Follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press M to select System Time then set the time hour minute second Press Enter CO Troubleshooting the Notebook Press to select Exit then press to select Get Default Values The message Load default configuration now appears Select Yes and press Enter Select Exit Save Changes and then press Enter The message Save Configuration changes and exit now appears Select Yes and then press Enter The notebook restarts If this occurs on a regular basis contact Sony PC Support http www sony com pcsupport My notebook starts but the message Operating system not found appears and Windows does not start If you have
58. y Electronics Inc http www sony com pcsupport VAIO Support Agent provides immediate interactive on line support See VAIO Support Agent on page 59 for more information WinDVD InterVideo Inc http www intervideo com jsp Support Jsp WinDVD is a simple to use DVD player combining all the features you would expect to find in a standard consumer DVD player in addition to some very advanced functionality such as full VCD 2 0 support full precision video decode a choice of user interfaces and video display options You can play DVD titles or Video CDs WinDVD automatically determines the type of disc in the optical disc drive and uses the correct playback method Using Your Recovery CDs Using Your Recovery CDs The following sections describe how to use the Application Recovery Driver Recovery and System Recovery utilities Using the Application Recovery CD s The Application Recovery CD utility enables you to reinstall individual applications if they become corrupted or are accidentally erased Reinstalling an individual software title may correct a problem you are experiencing with your notebook or software application you may not need to reinstall the entire contents of your hard drive If you need to reinstall all the software titles that shipped with your notebook use the System Recovery CD s See Using the System Recovery CD s on page 40 for more information You can also use the Application Reco
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