Home

Notice - InformaticaNapoli

1. Receive Data Unused Unused Connectors A 1 Connector 2 s oo YN Oda OUN A 2 Connectors 1 1 ha I 7 T Signal Red Analog Green Analog Blue Analog Blank Ground Ground Ground Ground Table A 4 USB Pin Signal 1 Ground 2 Data 3 Data 4 5 VDC Table A 5 External Monitor OOOO 9 0000 gue Pin Signal 9 Blank 10 Ground 11 Blank 12 Monitor ID DD 13 Horizontal Sync 14 Vertical Sync 15 Monitor ID CC Pin oN ODO AON 11 12 13 Pin aor wh Table A 6 Parallel GOJO GOGO OW MODOS OOO C OT Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Pin Signal 14 Auto Linefeed 15 Error 16 Initialize Printer 17 Select In 18 Ground 19 Ground 20 Ground 21 External Diskette Positive Drive Detect 22 External Diskette Negative Drive Detect 23 Ground 24 Ground 25 External Diskette Drive Switched to 5 V Table A 7 Serial OOO DOO CN Pin Signal 6 Data Set Ready 7 Ready to Send 8 Clear to Send 9 Ring Indicator Connectors A 3 Table A 8 Expansion Connector A een el a No BB f ee AS 138 Gee eee 89 A IS ARTES Pin Signal Pin Signal 1 GND 31 GREEN 2 GND 32 CRTVSYNC 3 NC 33 RED 4 GND 34 DDCCLK 5 GND 35 PWRLED 6 NC 36 DDCDATA 7 GND 37 DOCK_PWR_EN 8 GN
2. Data transmission problem Direct sunlight fluorescent Remove the interfering light sources light or flashing incandescent light is close to the infrared connections Interference from other Keep remote control units and other infrared devices infrared devices away from the infrared connections Physical obstruction Do not place objects between the two units that will interfere with a line of sight data transmission Movement Do not move either unit during data transmission Orientation Adjust devices so that they point within 30 degrees of each other Distance Verify that devices are not more than 3 feet 1 meter apart Cannot connect at 4 MB sec Fast IR driver not installed Fast IR is not preinstalled Download FAST IR driver from Compaq web site and install Troubleshooting 2 27 Solving Modem Problems Problem Modem loses connection Noisy telephone line Phone line noise causing a disconnection Table 2 22 Solving Modem Problems Probable Cause The connection from the phone line to the modem is loose Recommended Action s Check to make sure the telephone cable is properly connected Call Waiting has not been disabled Phone line noise causing garbled or missing characters or slow data transfer speeds Hang up Delay S Register 810 set too low Disable Call Waiting 1 Click Start Control Panel gt double click Modems 2 From the General tab of the Modems Prope
3. C 1 Models and Features The convenience bases provide a permanent desktop solution for the computer by eliminating the need to disconnect external devices such as a printer keyboard or monitor when you undock the computer All necessary connections and disconnections are made automatically when the computer is docked and undocked The following convenience models are available Table C 1 Convenience Bases Model Serial Configuration Convenience Base Pass Through model BNH3 Armada 1500 base Convenience Base with Ethernet BNH1 Armada 1500 base Convenience Base Il Pass Through model CBY 1 Convenience Base II with Ethernet CBX1 Figure C 1 Compaq Armada 1700 Convenience Base Convenience Base C 1 C 2 Convenience Base Il Features The Convenience Base pass through models and the convenience base with Ethernet models include the following features Convenience Convenience Convenience Base Base Convenience Convenience Base with with Base Il Base Il pass Ethernet Ethernet pass with through BNC RJ45 through Ethernet Connections Speaker headphone n E a a a Audio Line In E E a E Serial E a a E Parallel E E m E External Monitor E E E Keyboard E E E a a Pointing Device E E B E MIDI Joystick a H a E USB a Cable lock provision E E a E Pass through AC Power E E RJ 45 connector E BNC Connector A 10 Base T E E 100 Base T optional E Monitor Stand n E a L Localized Power Cords E
4. Metric 18 4 cm 24 6 cm Metric 20 1 cm 26 9cm Specifications 6 3 6 3 Hard Drives Hard Drive Specifications Standard Model Configurations Formatted Capacity per Drive MB Physical Logical Drive Type Drive Height With drive frame mm Drive Size Inches Millimeters Transfer Rate Media Mb s Interface Mb s Sector Interleave Typical Seek Time Including setting Single Track ms Average ms Full Stroke ms Disk Rotational Speed RPM Physical Configuration Cylinders Data Heads Sectors Track Bytes Sector Logical Configuration Cylinders Heads Sectors per Track Bytes per Sector Buffer Size 6 4 Specifications 4 0 GB 4 099 866 624 127 25x05 102x 75 51 4 83 4 MB sec 16 6 MB sec 1 1 4ms 13 ms read 32 ms read 4009 6975 6 144 240 512 7944 16 63 512 512 KB 6 4 Diskette Drive Table 6 5 Diskette Drive Specifications Diskette size 3 5 inch High density 1 44 MB 1 2 MB Low density 720KB Light None Height 0 43 in 11 mm Bytes per sector 512 Sectors per Track High density 18 1 44 MB 15 1 2 MB Low density 9 Tracks per Side High density 80 1 44 MB 80 1 2 MB Low density 80 Read Write heads 2 Average Seek Times Track to Track high low 3 ms 6 ms Average high low 94 ms 174 ms Settling Time 15 ms Latency Average 100 ms Specifications 6 5 6 5 LS 120 Drive Table 6 6 LS 120 Drive Specifications 120 MB 1 7 MB DMF 1 44MB 1 2MB 1 2 MB 7
5. Running Compaq Diagnostics Compaq Diagnostics provides computer component information when the operating system is working If you are running Windows 95 access Compaq Diagnostics for Windows by double clicking My Computer Control Panel Compaq Diagnostics Boot Sequencing 1 Run Computer Setup 2 Click the System Features icon gt Boot Management box MultiBoot tab 3 Designate the hard drive boot startup sequence you want 4 Click OK to accept the changes Factory Default Settings Initialization Enable POST Memory Test Checked enabled Keyboard num Lock Unchecked Off 1 Hard drive in the computer 2 Hard drive in the computer MultiBay Boot display Auto Language Language of country Ports Serial infrared ports Serial port 3F8 IRQ4 Infrared port 2F8 IRQ3 Parallel port 378 IRQ7 Ethernet port 300 IRQ9 2 16 Troubleshooting Low Battery Warning Beep External Energy Saving Monitor Connected Power Management Enabled Conservation Level Level Definition High Medium Custom Enable QuickLock QuickBlank Enable Power On Password Disable Serial Infrared Ports Disable Parallel Port Disable PC Card Slots Setup Password Power On Password Power Checked enabled Unchecked not connected While operating power on battery Medium Suspend Time 5 minutes Hibernation Timeout Immediate Drive Timeout 2 minutes Screen Timeout 2 minutes Suspend Time 10 minutes Hibernation Timeout 1 hour Drive
6. 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C5 connector for mating with appliance inlet on the product Power Cord Set Requirements B 1 Country Specific Requirements 3 Conductor Power Cord Set Requirements By Country Country Accredited Agency Applicable Note Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Notes 1 The flexible cord must be lt HAR gt Type HO3VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SPT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 0 75mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 15A 125V configuration B 2 Power Cord Set Requirements appendix C CON ENIENCE BASE
7. E electrostatic discharge preventing damage 4 3 shielding materials 4 6 typical voltage levels 4 6 error codes audio test 2 14 CD ROM test 2 14 computer checkup TEST 2 10 diskette drive test 2 12 keyboard test 2 11 memory test 2 11 parallel printer test 2 11 pointing device interface test 2 14 processor test 2 10 serial test 2 12 video test 2 13 external computer components bottom 1 9 front 1 5 left side 1 4 rear 1 8 right side 1 7 top 1 6 external connectors keyboard 1 1 monitor 1 2 mouse 1 1 parallel 1 3 RJ 45 1 1 serial 1 3 speaker 1 7 USB 1 2 external keyboards 1 4 external monitor 1 4 solving problems 2 33 2 35 external pointing devices 1 4 F fan removal 5 34 spare part number 3 8 fatal error beep codes 2 6 messages 2 6 features 1 2 feet removal 5 7 G grounding equipment and methods 4 5 packaging and transporting 4 3 workstations 4 4 H hard drive caring for 4 2 removal 5 11 removing and inserting 4 2 solving problems 2 25 specifications 6 4 hard drive adapter spare part number 3 7 hard drive cover spare part number 3 8 hardware installation solving problems 2 26 hardware interrupts 6 14 I O addresses 6 15 infrared connection solving problems 2 27 INSPECT 2 15 installation memory board 5 19 interrupt requests IRQ system 6 14 IR module spare part number 3 6 IRQ assignments 6 14 K keyboard external
8. 137 NC 160 TB 138 GND 161 PMVCC5 139 NC 162 PMVCC5 140 A AD 27 163 PPE 141 AD 30 164 PMVCC5 142 AD 26 165 PDATA4 143 AD 29 166 PDATA5 144 AD 25 167 PDATA1 145 AD 28 168 PINIT 146 AD 24 169 PSTB 147 BLOCK 170 PAFD 148 GND 171 GND 149 PERR 172 GND 150 SERR 173 CTSA 151 AD 11 174 SINA 152 AD 9 175 DTRA 153 AD 10 176 SOUTA A 6 Connectors Table A 9 Speaker Connector won Signal Shield Left channel audio Right channel audio Connectors A 7 appendix B POWER CORD SET REQUIREMENTS 3 Conductor Power Cord Set The wide range input feature of your computer permits it to operate from any line voltage from 100 to 240 volts AC The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 5 00 feet 1 5 m and a maximum of 6 56 feet 2 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system
9. Singapore 255135 111 i AC power cord UK 255135 031 2 Modem cable included in optional modem kit 3 RTC battery 316284 001 included in shielding kit Not illustrated Illustrated Parts Catalog 3 5 3 4 Standard and Optional Boards Figure 3 4 Standard and Optional Boards Table 3 4 Standard and Optional Boards Item Description Spares Part Number SODIMM 16 MB 60 ns nonparity 313917 001 SODIMM 32 MB 60 ns non parity 313911 001 SODIMM 64 MB 60 ns non parity 313918 001 1 Memory board A Memory board A Memory board dms onm onc im Memory board SODIMM 128 MB 60 ns non parity 310345 001 2 Audio LED board 316260 001 3 DC DC voltage converter 316264 001 4 System board with 233 MHz Intel Pentium Il CPU 316261 001 System board with 266 MHz Intel Pentium Il CPU 316262 001 5 K56flex modem 316279 001 6 IR module 316313 001 Not illustrated 3 6 Illustrated Parts Catalog 3 5 Options Figure 3 5 Options Table 3 5 Options Item Description Spares Part Number 1 Automobile Aircraft adapter 313919 001 2 External battery charger 254970 001 3 Li ion battery pack 316231 001 4 Hard drive adapter 316294 001 s Convenience Base II pass through 316291 001 y Convenience Base II Ethernet 316312 001 Monitor stand 316286 001 Not illustrated Illustrated Parts Catalog 3 7 3 6 Miscellaneous Parts Figure 3 6 Miscellaneous Parts Table 3 6 Miscellaneous Parts Ite
10. one of the following 1 Connect the computer to an external power source 2 Turn the computer off and replace the battery pack Computer battery light blinks Low battery beeps were Run Computer Setup and turn on the low to indicate low battery turned off battery warning beeps condition but computer does 7 not beep Volume is turned off or turned Press Fn F5 to adjust the volume of the down too low system warning beeps Battery light does not turn on Battery pack is already No action is necessary to indicate battery pack Is charged charging Battery pack was exposed to Allow time for the battery pack to return to temperature extremes room temperature Battery pack is atthe end of Replace the battery pack its life Battery pack is warm to the Warming occurs during No action is required touch after charging charging Continued Troubleshooting 2 21 Table 2 16 continued Problem Computer turned off and information in memory was lost when the battery pack was replaced You have to set the date and time every time you turn on the computer Probable Cause Hibernation was disabled Suspend was not initiated or AC power was not connected before the discharged battery pack was removed Real time clock RTC battery is at the end of its life Recommended Action s To prevent loss of information next time initiate Suspend enable Hibernation or connect AC power before changing batteries Replace the
11. 1 4 removal 5 14 spare part number 3 3 test error codes 2 11 L left clutch display wiring cover spare part number 3 8 lithium clock battery removal 5 20 logo kit spare part number 3 8 Index 2 Compaq Armada 1700 Family of Personal Computers magnetic fields avoiding 4 2 mass storage devices spare part number 3 4 battery pack 3 4 CD ROM drive 3 4 diskette drive 3 4 hard drive 3 4 memory test error codes 2 11 memory board installing 5 19 removal 5 17 spare part number 3 6 memory map system 6 17 memory options 1 3 messages fatal error 2 6 warning 2 5 models 1 1 3 1 modem removal 5 8 solving problems 2 28 spare part number 3 6 modem cable spare part number 3 5 modem cover spare part number 3 8 monitor optional 1 4 solving problems 2 33 2 35 monitor stand spare part number 3 7 MultiBay device removal 5 5 0 optional boards spare part number 3 6 options 1 3 P panel lights 1 10 parallel port test error codes 2 11 pass through connections listing 3 2 passwords clearing 2 3 PC Card removal 5 6 solving problems 2 31 PCMCIA removal 5 6 plastic parts handling 4 1 plastics kit spare part number 3 8 pointing device interface test error codes 2 14 pointing devices external 1 4 power solving problems 2 32 power cord general requirements 2 1 country specific requirements 2 2 requirements 2 1 spare part number 3 5 power cord set not
12. 400 4CF Unused 480 48F Extended DMS Registers 4D0 CF6 Unused CF7 Configuration NVM Data Register CF8 CFB PCI Configuration Index Register CFC CFF PCI Configuration Index Register DOO FFF Unused 6 16 Specifications 6 15 System Memory Map Table 6 17 Memory Map Size Memory Address System Function 640K 00000000 0009FFFF Base Memory 128K 000 0000 OOOBFFFF Video Memory 48K 000C0000 000CBFFF Video BIOS 160K 000C8000 000 7FFF Unused 64K 000E8000 000FFFFF System BIOS 15M 00100000 OOFFFFFF Extended Memory 58M 01000000 047 FFFF Super Extended Memory 58M 04800000 O7FFFFFF Unused 2M 08000000 080FFFFF Video Memory Direct Access 46 08200000 FFFEFFFF Unused 64K FFFF0000 FFFFFFFF System BIOS SHADOW Specifications 6 17 appendix A CONNECTORS This appendix contains the pin assignments for all external connectors Connector 1 2 Connector 1 2 Connector 13 57 2468 Table A 1 External Keyboard Pin 0O AOON 6 Table A 2 PS 2 Compatible Mouse Pin 0O AOON 6 Table A 3 Ethernet RJ 45 2 s ONO FP WDM Signal Data Unused Ground 5 VDC Clock Unused Signal Data Unused Ground 5 VDC Clock Unused Signal Transmit Data Transmit Data Receive Data Unused Unused
13. Do not pull the connector by the wires from the socket The wires will be damaged rendering the display inoperative Removal and Replacement Procedures 5 25 5 Close the display 6 Remove the remaining screw from the left display clutch and the two screws from the right display clutch 7 Lift the display assembly from the base enclosure Figure 5 24 Removing the Display Assembly Reverse the procedure to replace the display assembly CAUTION To avoid damaging the display attach the ground cable before attaching the display cables when replacing the display assembly Note Always replace the four loctite screws with the replacement screws supplied in the service kit 5 26 Removal and Replacement Procedures 5 9 Top Cover Assembly To remove the top cover assembly complete the following procedures Prepare the computer for disassembly Page 5 3 2 Remove the keyboard Page 5 14 3 Remove the optical disc bay device Page 5 22 4 Remove the RTC battery Page 5 20 5 Complete steps 1 through 4 of the display assembly removal procedure Page 5 23 6 Remove the seven 7 screws holding the top and bottom of the base enclosure together rg Pd mii a mul T i l I Agure 5 25 Removing the Top Cover Assembly Screws from the Bottom of the Unit Removal and Replacement Procedures 5 27 7 Remove the three 3 top cover screws from the back o
14. Figure 5 11 Removing the Hard Drive Reverse the above procedure to install the hard drive Be sure to place the lifting tab inside the computer before replacing the cover Removal and Replacement Procedures 5 13 5 7 Keyboard To release the keyboard complete the following procedures Prepare the computer for disassembly Page 5 3 2 Place the computer on the workspace with the front of the unit facing you 3 Open the display to the vertical position 4 To release the keyboard insert the tip of the scribe into each of the keyboard holes and pull the free end of the scribe towards you 5 Slide the keyboard toward you Be careful not to stress the keyboard cable Figure 5 12 Releasing the Keyboard Latches 5 14 Removal and Replacement Procedures 6 Lift the keyboard 7 Place the keyboard in an upright position Insert the two tabs on the right side and the tab on the left side of the keyboard into the slots provided on the right of the base enclosure Figure 5 13 Placing the Keyboard Tabs into the Slots in the Base It is not necessary to completely remove the keyboard from the base enclosure to do the following service procedures B Memory expansion board installation replacement or upgrade W Lithium real time clock battery replacement E Optical disc bay replacement or upgrade If you need to separate the keyboard from the system base enclosure refer to the keyboard removal section Removal and
15. Power 50W 50W Integrated AC Power Power Requirements Operating Voltage 10010 240 VAC RMS 100 to 240 VAC RMS Operating Current 1 1 A RNS 1 1 A RMS Operating Frequency Range 4710 63 Hz AC 4710 63 Hz AC Maximum Transient 4 50 kV 4 50 kV Temperature Operating 510 95 F 10to 35 C Nonoperating 4to 140 F 30 to 60 C Relative Humidity noncondensing Operating 10to 90 10 to 90 Nonoperating ty 387 C max 5to 90 5to 90 Altitude Operating Oto 10 000ft Oto 3 15 km Nonoperating Oto 30 000 ft Oto 10 14 km Shock Operating 10 G 11 ms half sine Non operating 240 G 2 ms half sine Vibration Operating 0 55 G 0 25 Oct Min sweep rate Nonoperating 1 5 G 0 5 Oct Min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The Compaq Armada operates well within this range of temperatures 6 2 Specifications 6 2 Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display Table 6 2 12 1 Inch CTFT SVGA Display U S 7 24 in 9 7 in 64K 100 1 minimum 0 30 x 0 30 mm 800 x 600 RGB Stripe Edge Lit 80 x 25 Table 6 3 13 3 Inch CTFT XGA Display U S 7 9 in 10 6 in 64K 100 1 minimum 0 29x 0 29 mm 1024 x 768 RGB Stripe Edge Lit 80 x 25
16. Replacement Procedures 5 15 Keyboard Removal 1 Release the latch on the keyboard ZIF connector 2 Slide the strain relief on the flat cable toward the back of the computer then lift the front edge of the strain relief from the recess 3 Disconnect the keyboard ribbon cable 4 Remove the keyboard from the computer Rigure 5 14 Disconnecting the keyboard Ribbon Cable To replace the keyboard reverse the procedure above NOTE To replace the strain relief place the edge of the strain relief nearest the back of the computer down into the recess press the strain relief toward the rear of the computer and rotate the front edge down toward the computer 5 16 Removal and Replacement Procedures Memory Board If a memory expansion board option has been previously installed in the computer it must be removed before another is installed To remove the memory board complete the following steps Prepare the computer for disassembly Page 5 3 2 Lift the the keyboard as described Page 5 14 3 Position the keyboard upright by placing the keyboard tabs on the keyboard in the slots provided 4 Pull out the right and left locking tabs on each end of the memory expansion board This releases the memory board and allows it to rotate upward to ease removal CAUTION If you need to remove the memory expansion board be sure to release the locking tabs that secure the memory board in the slot If the tabs are not released the
17. automobile or in an aircraft without a drain on the computer s batteries Table 6 12 Automobile Aircraft Adapter U S Metric Dimensions Height 1 42in 3 6cm Width 2 83 in 7 2cm Length 4 84 in 12 3 cm Weight 88 Ib 0 4 kg Input Cord Length 39 in im Power Supply Input Nominal Voltage 13 8 VDC Operating Voltage 10 5 14 8VDC Maximum Voltage 16 0VDC Input Fuse Protection 8 04 Power Supply Output Nominal Voltage 120 VAC Load Regulated Voltage 108 125 VAC Line Regulated Voltage 105 to 125 VAC Output Frequency 60 Hz 3 Hz Output Overload Protection 150N O 2sec Temperature Operating 32to 104 F Oto 40 C Nonoperating 4to 140 F 20to 60 C Relative Humidity Operating 10 to 90 Nonoperating 5to 95 6 12 Specifications The external battery charger charges the Li Ion battery outside the computer It may also be used to charge spare batteries Table 6 13 External Battery Charger U S Metric Dimensions Height 1 57 in 40 mm Width 5 25 in 133 mm Length 94in 239mm Weight 1 11b 4 95 gm Power Supply Input Nominal Voltage 100 240 VAC Line frequency 47 63 Hz Power Supply Output Nominal Voltage 18 5 0 25 VDC Power 40to 42W Temperature Operating 4110 104 F 5to 40 C Nonoperating 4to 185F 20 to 85 C Relative Humidity Operating 10t0 95 Nonoperating 10t0 95 Specifications 6 13 6 12 System Interrupts Table 6 14 Hardware Interrupts Hardware IRQ System Functi
18. board and retest Diskette random read test failed Diskette ID media test failed Diskette speed test failed Diskette reset controller test failed Diskette change line test failed Diskette type error Diskette drive speed not within limits Diskette drive media ID error 1 Replace media 2 Run Compaq Utilities Table 2 9 Serial Test Error Codes Description Recommended Action Serial port test failed 1 Check port configuration 2 Replace the system board and retest Table 2 10 Hard Drive Test Error Codes Description Recommended Action Hard drive format test failed 1 Run Compaq Utilities and verify drive type Hard drive read test failed 2 Verify that all secondary drives have secondary drive capability Hard drive write read compare test failed 3 Replace the hard drive and retest Hard drive random seek test failed 4 Replace the system board and retest Hard drive controller test failed Hard drive ready test failed Hard drive recalibration test failed Hard drive format bad track test failed Hard drive reset controller test failed Hard drive park head test failed Hard drive head select test failed Hard drive conditional format test failed Hard drive ECC test failed Hard drive power mode test failed Network preparation test failed Drive monitoring test failed ECC Error Correction Code 2 12 Troubleshooting Table 2 11 Video Test Error Codes Error Code Description Recommended Action 501 xx Vide
19. connectors may break and cause irreparable damage to the system board Figure 5 15 Releasing the Memory Expansion Board Removal and Replacement Procedures 5 17 5 Rotate the free edge of the memory module upward 6 Ata45 degree angle pull the memory module from the slot Figure 5 16 Removing the Memory Expansion Board 5 18 Removal and Replacement Procedures To install a memory board complete the following steps 1 Insert the memory board into the memory slot 2 Pivot the memory board toward the computer so that it lays flat in the memory compartment 3 Insert the memory board firmly into place to seat the connections and to engage the locking tabs Figure 5 17 Installing the Memory Board Removal and Replacement Procedures 5 19 Lithium Real Time Clock Battery N WARNING There is a risk of explosion and injury if the battery is incorrectly replaced or handled improperly Do not attempt to recharge disassemble immerse in water or dispose of it in fire Replacement should be done using the Compaq spare part for this computer To remove the Lithium Real Time clock RTC battery complete the following steps Prepare the computer for disassembly Page 5 3 Raise the keyboard Page 5 14 Place the tabs on the keyboard in the slots provided in the top cover Press the retaining clip toward the center of the computer Un Bw N Lift the battery cover from the computer Fig
20. convenience a diskette drive is depicted in this sequence To remove any MultiBay device complete the following steps 1 If applicable remove the security screw from the bottom side of the computer LS 120 drive and ZIP drive only 2 Press down on the release latch 9 and grasp the tab located on the underside of the device 3 Remove the device Figure 5 3 Removing the MultiBay Device Removal and Replacement Procedures 5 5 PCMCIA Remove any installed PC PCMCIA Cards before performing any service on the computer To remove a PC Card complete the following steps 1 To release the PC Card eject button depress the button once 0 0 2 To eject the PC Card firmly depress the PC Card eject button a second time 3 Remove the card Figure 5 4 Removing the PC Card 5 6 Removal and Replacement Procedures 5 4 Computer Tilt Feet There are two tilt feet on the bottom of the computer To remove a foot follow the steps listed 1 Turn the computer bottom side up and position it so that the front of the unit is toward you 2 Open the foot to the fully extended position 3 Place a flat blade screwdriver between the right hinge point of the foot and the unit The tip of the blade must be under one end of the foot immediately below the hinge point Be careful not to mar or scratch the plastic base enclosure 4 Press the foot toward the closed position and simultaneously press down the handle of the screwdriv
21. devices Compaq Utilities Perform any of the following Computer Setup li Check the system configuration Wi Set the system power management parameters E Return the system to its original configuration lil Check system configuration of installed devices Troubleshooting 2 1 2 1 Preliminary Steps IMPORTANT Use AC power when running POST Computer Setup or Computer Checkup A low battery condition could initiate Hibernation and interrupt the test Before running POST and Computer Checkup complete the following steps 1 Obtain established passwords If you must clear the passwords go to Section 2 2 2 Ensure that the hard drive is installed in the computer 3 Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source 4 Turn on the computer 5 If a power on password has been established type the password and press Enter 6 Run Computer Setup Section 2 5 If a Setup password has been established type the password and press Enter 7 Turn off the computer and all external devices 8 Disconnect external devices that you do not want to test If you want to use the printer to log error messages leave it connected to the computer NOTE If a problem only occurs when an external device is connected to the computer the problem could be with the external device or its cable Isolate the problem by running POST with and without the external de
22. drive is not seated Try inserting another hard drive Give the system time to restore the previously saved data Do one of the following m f you are running Windows 95 access ScanDisk by clicking Start Programs Accessories System Tools gt ScanDisk then check the Automatically fix errors box Click Start to begin scanning If you are running Windows NT go to the system prompt and type chkdsk to scan for errors m Reformat the hard drive m Contact your Compaq authorized dealer reseller or service provider or Compaq customer support for assistance Try inserting another removable drive if the hard drive is in the MultiBay Boot from the hard drive supplied with the computer or another hard drive that has the necessary software and drivers Turn off and unplug the computer remove the hard drive then reinsert it Troubleshooting 2 25 Solving Hardware Installation Problems Table 2 20 Solving Hardware Installation Problems Problem New device is not Probable Cause Recommended Action s In Windows 95 double click the Add New recognized as part of the computer system The system did not automatically configure the new device Cable s of new external device are loose or power cables are unplugged Power switch of new external device is not turned on New device is not configured for Windows NT Hardware icon in Control Panel Refer to the documentation that came wit
23. features 233 MHz or 266 MHz Mobile Pentium II processors 32 MB of synchronous dynamic random access memory SDRAM expandable to 160 MB 4 0 GB 2 5 inch internal hard drive mounted in carrier LCD displays a 12 1 inch SVGA CTFT display a 13 3 inch XGA CTFT display Supports Lithium Ion Li ion battery packs Internal stereo speakers Internal microphone Full size 101 key compatible keyboard including 12 function keys 8 cursor control keys inverted T cursor control keys and embedded numeric keypad Four user programmable keys Touchpad pointing device Operates from a battery pack in the battery bay plus an optional battery pack in the MultiBay or integrated AC power supply that is compatible with domestic or international power sources Power management and security features Infrared interface for wireless communication with other IrDA compliant devices at data rates up to 4 mb sec available on selected models Two standard device slots that will accommodate two Type II or one Type III PC Card PCMCIA card or CardBus card The Compaq telephony modem is supported in the top slot and Zoomed Video in the bottom slot 176 pin expansion connector provides the interface to the convenience base options Rear panel ports provide connections for parallel serial external monitor and keyboard mouse Universal Serial Bus USB 1 1 2 Models Compaq Armada 1700 computers are configurable and may contain any or all of the fe
24. tier During startup only two tiers are supported by the USB connector These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier An unpowered hub is connected to another unpowered hub and one pointing device on the first or second tier m Use the external device only after Windows 95 has loaded m Reduce the number of connected external USB devices to no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier m Use only powered hubs m Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain Troubleshooting 2 35 chapter 3 ILLUSTRATED PARTS CATALOG This chapter provides illustrated parts and references for spare parts for the Compaq Armada 1700 Family of Personal Computers To review an illustrated parts breakdown of the computer refer to the Illustrated Parts Map that comes with this guide Illustrated Parts Catalog 3 1 3 1 System Unit Figure 3 1 System Unit 3 2 Illustrated Parts Catalog oO PP Description Keyboard US Canada Keyboard Belgian Keyboard Brazilian Keyboard Danish Keyboard French Canadian Keyboard French Keyboard German Keyboard Hangeul Keyboard Italian Keyboard Japanese Keyboard Latin American Spanish Keyboard Norwegian Keyboard Portuguese
25. um Laser Beam Divergence 53 5 1 5 degrees Output Power 0 24 t 0 1 mw Type Semiconductor Laser GaA7As Wave Length 780 nm 25 nm Access time Random 350 ms Full Stroke 750 ms Audio output level Line Out 0 7 Vrms Headphone None Cache buffer 128KB Data transfer rate Sustained 10x 1500 KB sec Sustained single 150 KB sec Burst 8 3 MB sec Startup Time lt 8 seconds typical Capacity Mode f 12cm 550 MB Mode 2 12cm 640 MB 8cm 180 MB 6 8 Specifications 6 8 DVD ROM Drive Disc Formats Supported Table 6 9 DVD ROM Specifications DVD 5 DVD 9 DVD 10 DVD 18 CD ROM mode 1 mode 2 CD Digital Audio CD XA mode 2 Form 1 Form 2 CD mode 2 Form Form 2 CD Ready CD Bridge CD R Photo CD singlemultisession Center Hole Diameter 15mm Disc Diameter 12cm 8cm Disc Thickness 1 2mm Track Pitch 1 6 um Capacity 4 7 GB DVD 5 8 5 GB DVD 9 9 4 GB DVD 10 550 Mbytes Mode 7 12 640 Mbytes Mode 2 12 cm 180 Mbytes 8 cm 17 1 DVD 18 Laser Output Power 5mw Type Semiconductor Laser GaA1As Wave Length 650 nm 25 nm DVD Mode 795 nm 25 nm CD ROM mode Access time Random 200 ms Full Stroke 250 ms Audio output level Line Out 0 7Vrms Headphone None Cache buffer 128KB Data transfer rate Sustained 1x CD ROM mode 150 KB sec Sustained 20x CD ROM CAV mode 1200 3000 KB sec Sustained DVD mode 2760 Kbytes s sustained DVD mode Burst 16 6 MB sec Startup Time 15 seconds typical Specifications
26. xx ECG VGC 640 x 350 16 color set test failed 2423 xx ECG VGC 640 x 350 64 color set test failed 2424 xx ECG VGC monochrome text mode test failed 2425 xx ECG VGC monochrome graphics mode test failed 2431 xx 640 x 480 graphics test failed 2448 xx Advanced VGA Controller test failed Continued Troubleshooting 2 13 Table 2 11 continued Error Code Description Recommended Action 2451 xx 132 column Advanced VGA test failed 2456 xx Advanced VGA 256 Color test failed 2458 xx Advanced VGA Bit BLT test failed The following step action to error codes 2458 xx to 2480 xx 2468 xx Advanced VGA DAC test failed Replace the system board and retest 247 1 xx Advanced VGA data path test failed 24 8 Xx Advanced VGA BitBLT test failed 2480 xx Advanced VGA Linedraw test failed Refer to Table 2 25 for information about other video errors Table 2 12 Audio Test Error Codes Error Code Description Recommended Action 114 01 Speaker test failed 1 Check system configuration 2 Verify verify that the audio led board is properly seated 3 Verify display audio cable connection 3206 xx Audio System Internal Error Replace the audio board and retest Table 2 13 Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601 xx Pointing device test failed Replace the keyboard CPU cover assembly 8602 xx Interface test failed Table 2 14 CD ROM Test Error Codes Error Code Description Recommended Action 3301 xx
27. 1 2 3 External Battery Charger The external battery charger has the following features B Two battery charge slots B Accepts Li ion modular batteries B Charges one battery in 1 5 hours W Charges two batteries in 3 hours Note The battery calibration process should be used to discharge the batteries 1 2 4 External Keyboards and Pointing Devices Supports Compaq or Compaq compatible PS2 keyboards and pointing devices 1 2 5 External Monitors B Supports all VGA Monitors at resolutions up to 1280 x 1024 B Supports DDC1 and DDC2b compliant Energy Star monitors 1 3 External Computer Components The external computer components are illustrated and described in this section 1 4 Product Description 1 3 1 Left Side Components The left side external components are shown in Figure 1 2 and are described in Table 1 1 Figure 1 2 Left Side Components Table 1 1 Armada 1700 Computer Components Left Side Item Component Function 1 Cable Lock Secures computer to fixed object 2 Speaker headphone jack Connects stereo speakers headphone or headset 3 Microphone jack Connects external microphone disables internal microphone o Volume up Increases volume e Volume down Decreases volume 6 Left bass reflex speaker port Enhances audio quality Product Description 1 5 1 3 2 Front Components The front external components are shown in Figure 1 3 and are described in Table 1 2 Figure 1 3 Front Components Table 1 2 Arma
28. 13 chapter 2 TROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process Complete the preliminary steps listed in Section 2 1 Run the Power On Self Test POST as described in Section 2 3 Run Computer Setup as described in Section 2 5 Run the Computer Checkup TEST as described in Section 2 6 If you are unable to run POST or Computer Checkup or if the problem persists after running POST and Computer Checkup perform the recommended actions described in the diagnostic tables in Section 2 5 AAA NS E Follow these guidelines when troubleshooting B Complete the recommended actions in the order in which they are given W Repeat POST and Computer Checkup after each recommended action until the problem is resolved and the error message does not return B When the problem is resolved stop performing the troubleshooting steps and do not complete the remaining recommended actions E Refer to Chapter 5 for removal and replacement procedures that are recommended E If the problem is intermittent check the computer several times to verify that the problem is solved The following table describes the troubleshooting actions If You Want To Then Run Check for POST error messages POST Check that computer components are recognized and Computer Checkup TEST under Compaq Utilities running properly View information about the computer and installed or View System Information INSPECT under connected
29. 20 KB 640 KB Formatted 125 958 144 1 720 320 1 474 560 1 261 568 1 228 800 737 280 655 360 Capacity Bytes Sector Size 512 512 512 1024 512 512 512 bytes Sectors 246 527 3360 2880 1 232 2400 1 440 1 280 Magnetic Tracks 1736 80 80 77 80 80 80 Surface Optical Servo 900 N A N A N A N A N A N A Tracks Surface Sectors track 51 92 21 18 8 15 9 8 Sector Interleave 1 1 21 1 1 1 1 1 1 1 1 1 1 Spare sectors 170 0 0 0 0 0 0 Zones each side 55 1 1 1 1 1 1 Average 70 ms 70 ms 70 ms 70 ms 70 ms 70 ms 70 ms random seek Track to Track 20 ms 25 ms 25 ms 25 ms 25 ms 25 ms 25 ms seek Max single seek 120 ms 170 ms 170 ms 170 ms 170 ms 170 ms 170 ms Average Latency 41 67 ms 41 67 ms 41 67ms 41 67ms 41 67ms 41 67ms 41 67ms Motor rpm 720 720 720 720 720 720 720 0 5 0 5 0 5 0 5 0 5 0 5 0 5 Motor Start Time 800 ms 800 ms 800 ms 800 ms 800 ms 800 ms 800 ms Track Density 2 490 TPI 135 TPI 135 TPI 135 TPI 135 TPI 135 TPI 135 TPI Track Width 8um 125 um 125 um 125 um 125 um 125 um 125 um Encoding Method 1 7 RLL MFM MFM MFM MFM MFM MFM Max Flux Density 33 660 FCI 17 334 FCI 17 334FCl 17 334 17 334 8717FCl 8 717FCI FCI FCI Recording 44 880 BPI 17 334 BPI 17 334BP 17 334 17 334 8 717BP 8 717 BPI Density BPI BPI Nominal Transfer 375 680 150 150 125 125 75 75 Rate KB sec KB sec KB sec KB sec KB sec KB sec KB sec Nominal 313 565 65 KB sec 55KB sec 49KB sec 46KB sec 28KB sec 28KB sec Sustained KB sec Read Read Read Read Read Read T
30. 6 9 6 9 Battery Packs Dimensions Height Length Width Weight Electrical Voltage Amp hour capacity Watt hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures 6 10 Specifications Table 6 10 Lithium lon Battery Pack U S 82 in 5 8 in 3 2 in 85 lb 14 4V 27Ah 40 Wh 50 F to 104 F 12 F to 140 F Metric 2 08 cm 14 73cm 8 13cm 39 kg 10 C to 40 C 30 C to 60 C 6 10 Convenience Base Table 6 11 Convenience Base Specifications U S Metric Dimensions Height 4 9in 12 46 cm Height w Monitor Stand 5 2 in 13 208 cm Length 14 7in 37 34 cm Width 14 2in 36 07 cm Weight Expansion Base 4 25 lbs 1 93 kg Expansion Base w Monitor Stand 5 8 lbs 2 63 kg Power Supply Input Operating Voltage 100 to 240 VAC Operating Current 1 10 Amp Maximum Rated Voltage 100 to 240 VAC Rated Current 1 0 Amp Maximum Line Frequency 47 to 63 Hz Temperature Operating 50 to 95 F 10 to 35 C Storage 4to 140 F 20 to 60 C Relative Humidity Operating 10 to 90 Storage 5to 95 Altitude Operating 10 000 ft 3 15km Nonoperating 30 000 ft 10 14km Shock Operating 10G 11 ms half sine Nonoperating 140 G 2 ms half sine Vibration Operating 0 25 G 5to 500 Hz 0 5 octave min sweep rate Nonoperating 1 0 G 5to 500 Hz 0 5 octave min sweep rate Specifications 6 11 6 11 External Power Supplies The automobile aircraft adapter allows the computer to be used in an
31. ANT When installing the fan orient the fan so that the label and airflow direction point to the back of the computer 5 34 Removal and Replacement Procedures System Board To remove the system board complete the following procedures e OO ANI DN FW NN Prepare the computer for disassembly Page 5 3 Remove the hard drive Page 5 11 On modem equipped models remove the modem Page 5 7 On IR equipped models remove the IR module Page 5 10 Remove the keyboard Page 5 14 Remove the lithium real time clock battery Page 5 20 Remove the top cover assembly Page 5 27 Remove the DC DC Converter Page 5 31 Remove the audio board Page 5 33 Remove the fan Page 5 34 Disconnect the system board power input cable from the AC adapter Figure 5 33 Disconnecting the Power Input Connector from the System Board Removal and Replacement Procedures 5 35 12 Remove both hex screws from the rear of the base enclosure 13 Remove the screw from the system board Agure 5 34 Removing the Alignment Guides from the Expansion Connector 5 36 Removal and Replacement Procedures 14 Lift the right end of the system board O from the lower base enclosure 15 Slide the system board to the right and lift it from the base enclosure Rigure 5 35 Removing the System Board To replace the system board reverse the steps Removal and Replacement Procedures 5 37 Integrated AC Adapter T
32. CAUTION To properly ventilate your system you must provide at least 3 inches 7 62 cm of clearance on the left and right sides of the computer Serial Number When requesting information or ordering spare parts provide the computer serial number The serial number is on the back of the computer Laser Safety All Compaq systems equipped with CD ROM drives comply with appropriate safety standards including IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product It does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States viii Using This Guide WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the CD ROM installation guide may result in hazardous radiation exposure CLASS 1 LASER PRODUCT This system is classified as a CLASS 1 LASER PRODUCT This label is located on the outside of the system being serviced A similar label also appears on the internal CD ROM installed in the system LASER INFO
33. CD ROM drive read test failed 1 Replace the CD and retest 2 Verify that drivers are loaded and properly installed 3305 xx CD ROM drive seek test failed 3 Replace the CD ROM drive and retest 4 Replace the system board and retest 6600 xx ID test failed 6605 xx Read test failed 6608 xx Controller test failed 6623 xx Random read test failed 2 14 Troubleshooting Running View System Information INSPECT The View System Information INSPECT utility provides information about the computer and installed or connected devices You can display print or save the information In order to access the INSPECT utility follow the instructions below 1 Connect a printer if you want to print the INSPECT information 2 Turn on or restart the computer 3 Access Compaq Utilities by pressing F10 when the cursor blinks in the upper right corner of the display 4 If prompted select a language 5 Click View System Information INSPECT 6 Click the item you want to view The list includes the following B System E Audio E ROM E Operating system B Keyboard B System files E System ports E Windows files B System storage B Miscellaneous E Graphics E Network applicable only if E Memory computer is docked in the Convenience Base II 7 Follow the instructions on the screen to cycle through the screens to return to the list and choose another item or to print the information 8 Select Exit Inspect Troubleshooting 2 15
34. D 38 GND 9 AD 31 39 SPKL 10 DEVSEL 40 LINE_L 11 IRDY 41 SPK_R 12 STOP 42 LINE R 13 TRDY 43 GND 14 GND 44 DOCK LG 15 GND 45 GND 16 AD 12 46 GND 17 AD 13 47 REQ1 18 GND 48 REQO 19 GND 49 GNTO 20 CLK1 50 RST 21 AD 0 51 GND 22 GND 52 AD 23 23 DOCK S 53 AD 22 24 CLKO 54 C BE2 25 ACVCC 55 AD 20 26 ACVCC 56 NC 27 ACVCC 57 AD 19 28 ACVCC 58 FRAME 29 ACVCC 59 AD 17 30 CRTHSYNC 60 GND Continued A 4 Connectors Table A 8Continued Pin 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 Signal GND AD 14 AD 15 AD 1 AD 3 AD 2 GND MDATA KBDATA MCLK KBCLK ACVCC PMVCC5 PMVCC5 NC BLUE NC PBUSY PDATA7 PBDATA3 PSLIN GND GND SPK_IN 45v NC ERDY SYSVCC5A STANDBy_SW NC NC NC NC GNT1 GND Pin 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 Signal GND CBE3 AD 21 NC NC AD 18 C BE1 PAR GND AD 16 AD 6 C BEO AD 5 AD 7 AD 4 BATTLED SWC TA SWB SWD SWA PMVCC5 PMVCC5 PMVCC5 PMVCC5 PSELECT PDADA6 PACK PDATA2 PDATAO PFAULT GND GND DSRA DCDA Continued Connectors A 5 Table A 8 Continued Pin Signal Pin Signal 131 RTSA 154 AD 8 132 RIA 155 PORT REP 133 POWER SW 156 MSI 134 INTB 157 MSO 135 NC 158 TC 136 INTA 159 TD
35. Desktop Area setting is smaller than the Resolution setting Recommended Action s Press the Fn F4 hotkeys to switch to the external monitor Ensure that the cables are properly connected No action is required Double click the Display icon in Control Panel click the Settings tab and set the correct display type and resolution for the external monitor Complete these steps 1 Press any key or move the pointing device to restore the display 2 If display remains distorted turn off the monitor then turn it on again 3 Disable the monitor energy saving feature in Display Properties or in Computer Setup Power Management Adjust the settings for the Desktop Area and Resolution Double click Control Panel Display Settings Compaq Press the Fn T keys to expand the image Solving USB Problems Table 2 26 Solving USB Problems Problem Probable Cause Recommended Action s External device connected to The operating system limits Reduce the number of connected external a USB connector does external devices connected USB devices to no more than two hubs on not work by USB to two tiers that can the first tier and no more than one keyboard External device connected to a USB connector does not work during startup before Windows 95 loads External devices in lower tiers do not work include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second
36. E E a E Kensington lock E B E C 2 Convenience Base C 3 Convenience Base Il Components The convenience base components are illustrated and described in this section Front and Right Side Components The front and right side convenience base components are shown and identified in this section Docking latches Docking alignment pins Docking connector Power switch Security cable lock Docking lever Pass through AC power outlet Battery charge light Suspend button Power suspend light 0000000 Retaining latches Figure C 2 Convenience Base II with RJ45 Front and Right Side Components Convenience Base C 3 Rear Components The rear components are shown in the following figure and identified in this section RJ 45 jack Ethernet model only Serial connector Parallel connector External monitor connector MIDI Joystick connector Pointing device connector Keyboard connector Speaker headphone jack USB connector Audio Line in jack Fan o0o00000090 0000 AC power connector Figure C 3 Convenience Base II with RJ45 Rear Components Table C 2 Convenience Base Models Item Description Spares Part Number 1 Convenience Base II Ethernet model 316312 001 j Convenience Base Il Pass through mode 316291 001 Not illustrated C 4 Convenience Base Table C 3 Convenience Base Il Cables and Power Cords Description Spares Part Number ii AC Power cord US Canada 255135 001 i AC Power cord Aus
37. Internal RAM is faulty Replace memory board or S Short L Long P Pause 2 6 Troubleshooting system board if memory on system board is faulty 2 5 Compaq Utilities Compaq Utilities contain several functions that W Determine if various computer devices are recognized by the system and are operating properly W Provide information about the system once it is configured Compaq Utilities include the following programs B Computer Setup B Computer Checkup TEST W View System Information INSPECT To access Compaq Utilities 1 Turn on or restart the computer by clicking Start gt Shut Down gt Restart the computer 2 Press F10 when the blinking cursor appears in the upper right corner of the display 3 Select a menu option Computer Setup Computer Setup contains utilities that give you an overall picture of the computer hardware configuration and aid in troubleshooting These utilities also allow you to set custom features such as security options power conservation levels and startup preferences If you are running Windows 95 the computer automatically recognizes and configures the system for new devices If you have a configuration problem or want to view or reset configuration settings you can use Computer Setup NOTE If you are running Windows 95 you should use Computer Setup only to adjust system features such as the power on password or battery conservation level Windows 95 may override other con
38. Keyboard Spanish Keyboard Swiss Keyboard Taiwanese Keyboard UK English Top cover assembly Base enclosure assembly 12 1 inch CTFT display assembly 13 3 inch CTFT display assembly Not illustrated Table 3 1 System Unit Spares Part Number 316227 001 316227 181 316227 201 316227 081 316227 121 316227 051 316227 041 316227 AD1 316227 061 316227 291 316227 161 316227 091 316227 131 316227 071 316227 111 316227 AB1 316227 031 316280 001 316281 001 316275 001 316277 001 Illustrated Parts Catalog 3 3 3 2 Mass Storage Devices Figure 3 2 Mass Storage Devices Table 3 2 Mass Storage Devices Item Description Spares Part Number 1 24x CD ROM drive 316267 001 DVD ROM drive module 316295 001 2 4 0 GB hard drive 255292 001 3 1 44 MB diskette drive 316266 001 4 LS 120 drive module 316293 001 5 100 MB ZIP drive module 316288 001 Not illustrated 3 4 Illustrated Parts Catalog 3 3 Cables and Power Cords E y e Figure 3 3 Cables and Power Cords Table 3 3 Cables and Power Cords Item Description Spares Part Number 1 AC power cord US Canada 255135 001 E AC power cord Australia New Zealand 255135 011 T AC power cord China 255135 AA1 t AC power cord Denmark 255135 081 i AC power cord Europe 255135 021 B AC power cord Italy 255135 061 i AC power cord Japan 255135 291 i AC power cord Korea 255135 AD1 5 AC power cord
39. Laser Type Semiconductor GaAIAs Wave Length 780 35 nm Divergence Angle 53 5 Degree 1 5 Degree Output Power Less than 0 2mW or 10 869 Wem sr Polarization Circular Numerical Aperture 0 45 0 04 Only an authorized technician service provider dealer or reseller should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard as well as void the warranty Battery Notice N WARNING This computer contains an internal lithium battery powered real time clock circuit There is a risk of explosion and injury if the battery is incorrectly replaced or improperly handled Do not attempt to recharge disassemble immerse in water or dispose of the battery in fire Replacement should be done using the Compaq spare part for this computer N WARNING The computer also contains a lithium ion battery pack There is a risk of fire and chemical burn if the battery pack is handled improperly Do not disassemble crush puncture short external contacts dispose of in fire or water or expose this battery to temperatures higher than 60 degrees C In North America dispose of nickel metal hydride or lithium ion batteries by taking advantag
40. Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation O 1998 Compaq Computer Corporation All rights reserved Printed in Singapore COMPAQ ARMADA and LTE are registered in the U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide 1s furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Armada 1700 Family of Personal Computers First Edition June 1998 Documentation Part Number 316314 001 Spare Part Number 316272 001 Compaq Computer Corporation CONTENTS preface UsiNG THIS GUIDE Symbols ee tado a e e d ERG GR RP EE GRE Era iv Technician NOS 15 retire ra es SR E da v Serial NUDE n name ep e Rer ee e t coats Mees toe e a a ita a V Laser LII a V CDREF Regula
41. RTC battery Battery pack charge does not last as long as expected Computer is beeping and battery power light is blinking 2 22 Troubleshooting Battery pack is being exposed to high temperatures or extremely cold temperatures Keep the battery pack within the recommended operating temperature range 50 F to 104 F 10 C to 40 C or recommended storage range 4 F to 86 F 20 C to 30 C Recharge the battery pack Battery pack has partially self discharged Power management is If the computer is disconnected from the external power for more than two weeks remove the battery pack to reduce the self discharge rate Press Fn F7 and set the power disabled conservation level An external device or PC Card Turn off or disconnect external devices is draining the battery when not using them Battery pack charge is low Do one of the following Wi Charge the battery pack m Replace the battery pack m Connect the computer to an external power source Wi Initiate Hibernation Solving CD ROM Drive Problems Table 2 17 Solving CD ROM Drive Problems Problem Probable Cause Recommended Action s CD ROM drive cannot reada Compact disc is not properly Open the CD loading tray lay the compact compact disc seated in the CD ROM drive disc on it then close the tray Compact disc is loaded in the Open the CD loading tray turn over the CD loading tray upside down compact disc label facing u
42. S Audio Configuration 0E2 0E5 Configuration Registers 0E6 OEF Unused 0F0 0F1 NCP Numerics Register OF9 ESS Configuration Lock OFA Unused OFB ESS Configuration Unlock OFC OFF Unused 100 101 Unused 103 16F Unused Continued Specifications 6 15 Table 6 16 Continued 1 0 Address Hex System Function Shipping Configuration 170 177 Hard Drive Secondary Registers 178 1EF Unused 1F0 1F7 Hard Drive Primary Registers 1F8 1FF Unused 200 21F Unused 220 22F ESS Audio Registers 7st Possible Default 230 23F ESS Audio Registers 2nd Possible 240 24F ESS Audio Registers 3rd Possible 250 25F ESS Audio Registers 4th Possible 260 277 Unused 278 27A LPT2 and High Speed Parallel Port Registers 278 27F LPT2 High Speed Printer Port Registers 280 2F7 Unused 28 2FF Serial Control Register COM2 300 36F Unused 370 371 Reserved 372 Diskette Digital Output Register 373 Unused 374 Reserved 375 Diskette Main Status Data Registers 376 Reserved 377 Diskette Input Control Registers 378 37A LPT1 and High Speed Parallel Port Registers 37B 37 Unused 380 387 Unused 388 388 ESS FM Synthesizer 38C 3AF Unused 3B0 3BB Unused 3BC 3BE LPT3 and High Speed Parallel Port Registers 3BF LPT1 High Speed Parallel Port Registers 3C0 3CD Unused 3D0 3DF Unused FO F7 Diskette Drive Controller Primary Registers F8 3FF COM Serial Controller Registers
43. Timeout 6 minutes Screen Timeout 4 minutes Suspend Time disabled Hibernation Timeout low battery Drive Timeout always on Screen Timeout always on Security Unchecked Disabled Unchecked Disabled Unchecked Enabled Unchecked Enabled Unchecked Enabled Password blank Password blank Diskette Drives Disable Diskette Drives Disable Diskette Boot Unchecked Enabled Unchecked Enabled Troubleshooting 2 17 2 6 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware memory and software problems It also explains several types of messages that may be displayed on the screen Since symptoms can appear to be similar carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis Before Replacing Parts When troubleshooting a problem check the following items for possible solutions before replacing parts W Verify that cables are connected properly to the suspected defective parts W Verify that all required device drivers are installed W Verify that all printer drivers have been installed Checklist for Solving Problems If you encounter a minor problem with the computer or software applications go through the following checklist for possible solutions W Is the computer connected to an external power source or does it have a fully charged battery
44. affected at all and can work perfectly throughout a normal cycle Or it may function normally for a while then degrade in the internal layers reducing its life expectancy Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment W To avoid hand contact transport products in static safe containers such as tubes bags or boxes Wi Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging E Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Wi Place items on a grounded surface before removing them from their container W Always be properly grounded when touching a sensitive component or assembly E Place reusable electrostatic sensitive parts from assemblies in protective packaging or non conductive foam m Use transporters and conveyers made of antistatic belts and roller bushings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials were selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Removal and Replacement Preliminaries 4 3 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static dissipative material refer to Table 4 2 later in this chapter Use a wrist strap connected to a p
45. ance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage include E Antstatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Non conductive foam Conductive tabletop workstations with ground cord of one megohm resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Material handling packages Non conductive plastic bags tubes or boxes Metal tote boxes Removal and Replacement Preliminaries 4 5 Electrostatic Voltage Levels and Protective Materials Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V NOTE 700 volts can degrade a product Table 4 2 lists the shielding protection provided by antistatic bags and floor ma
46. and make sure all connections are secure 3 If there is still no dial tone contact your local phone company or building manager Verify the modem and computer are connected 1 Click Start Programs gt Accessories gt HyperTerminal 2 Go to Terminal Mode then type AT and press the Enter key If the modem displays OK the modem and computer are working together If the modem displays ERROR or does not respond restart the computer and repeat step 7 3 Type ATDT and listen for a dial tone 4 Type ATHO zero to hang up Set the Speaker Control to 7 1 Click Start Programs gt Accessories gt HyperTerminal 2 Go to Command Mode type ATM1 and press Enter 3 Type ATH1 and listen for a dial tone 4 Type ATHO zero to hang up Plug the modem into an analog line If you are in an office the analog line is often the one connected to a fax machine or modem To get an analog line in a hotel request a room with a data line m Check your telephone and modem cable connections If they are loose they can cause noise on the line m Check with your local telephone company for a phone line filter Continued Troubleshooting 2 29 Table 2 22 Continued Problem Phone line noise causes a disconnection Ten digit dialing does not work correctly under Windows 95 Modem cable disables interferes with other telephony devices Germany Austria and Switzerland only Modem does not dial corr
47. atures listed All models have 32 MB of standard memory and may be upgraded to 160 MB 1 1 3 Software Fulfillment Replacement software may be ordered directly from Compaq Computer Corporation Both the model and the serial number of the computer are needed to identify the specific software available 1 2 Product Description 1 2 Computer Options The computer supports the following options Convenience Base II pass through model with monitor stand Convenience Base II with Ethernet with monitor stand Compatible with Convenience Base models from the Armada 1500 Family of Personal Computers Memory expansion boards Li ion battery pack Automobile Aircraft Adapter External Battery Charger PCMCIA modem Hard drive upgrade Hard drive adapter for MultiBay with carrying case Internal modem CD ROM drive for Optical Disc Bay DVD drive for optical Disc Bay 120 MB LS 120 diskette drive for MultiBay 100 MB Zip drive for MultiBay 1 2 1 Convenience Base II Armada 1700 models support the following convenience base models Convenience Base II pass through Convenience Base II with Ethernet 1 2 2 System Memory Options The computer supports optional 16 32 64 and 128 MB memory boards The memory boards are 66 MHz SDRAM without parity System memory can be expanded to 160 MB depending on the model Windows 95 supports up to 115 kb sec Driver for 4 mb sec available from www microsoft com Product Description 1 3
48. ce oat tiene flt recette etd cet ease Pe ftne eee e eed 6 10 6 10 Convenience Bases RR e A ii 6 11 6 11 External Power Supplies 6 ee ete e Ee em e eddie 6 12 6 12 System Interr pts 25 see aerei td eaedem ERR REIR S 6 14 Gul SS ystem DM A o ee ance n get e aee RN 6 14 6 14 S ystem VO Address 5 pe tete ete ERU ete ciar adeeb cba 6 15 6 15 System Memory Mapen ni itti dett ec e etse te reia 6 17 appendix A Ur 2gpi cr RR B 1 appendix B POWER CORD SET REQUIREMENTS 3 Cond ctor Power Gord Set eee teta te e e e e emet e tete iet eut ire coe ve eae note eoe he B 1 appendix C CONVENIENCE BASE 1 Models and Featute s ic tetendit dea tec ed eti de ted eaa nee arbo dtd eias C 1 C 2 Convenience Base II Features ooooconnnnnononcnnnnononnnnnnnonanononnonononnnncononnno nro einen tenir esten nan ns ea C 2 C 3 Convenience Base II Components eese enne nennen entente nennen C 3 INDE uncos UM ue eui aat sta tue LM sc M e eR Er A Ed I 1 2 Compaq Armada 1700 Family of Personal Computers Compaq Armada 1700 Family of Personal Computers 3 4 Compaq Armada 1700 Family of Personal Computers preface USING THIS GUIDE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Armada 1700 Family of Personal Computers Compaq Computer Corporation reserves the right to make changes to this product without notice Additional infor
49. d IR transceiver module Prepare the computer for disassembly Page 5 3 2 Remove the modem Page 5 7 3 Remove the screw from the IR module 4 Disengage the connector from the system board by lifting the corner of the IR module with a screwdriver 5 Lift the IR module from the base enclosure Figure 5 8 Removing the IR Module To install the IR module reverse the procedure above NOTE If you are replacing the base enclosure transfer the IR module to the new enclosure 5 10 Removal and Replacement Procedures 5 6 Hard Drive The hard drive is held in place with a security screw and a retaining bracket To remove the hard drive complete the following steps 1 Prepare the computer for disassembly Page 5 3 2 Turn the computer bottom side up and position it so that the front of the unit is toward you 3 Remove the security screw from the drive cover Agure 5 9 Removing the Hard Drive Cover Security Screw Removal and Replacement Procedures 5 11 4 Slide the release latch toward the back of the computer The cover lid springs open 5 Slide the hard drive cover toward the front of the computer 6 Lift the cover from the computer Figure 5 10 Removing the Hard Drive Cover 5 12 Removal and Replacement Procedures 7 Disengage the hard drive from the connector by sliding the hard drive toward the front of the computer 8 Using the lifting tab remove the hard drive from the computer
50. da 1700 Computer Components Front Item Component Function 1 Display LCD graphic display 2 Lid switch Blanks display when display is closed 3 Speakers Produce high quality stereo sound o MultiBay Accepts diskette drive LS 120 drive ZIP drive second battery pack or second hard drive e Optical disk bay Accepts CD ROM or DVD ROM devices 6 Battery bay Accepts Li lon battery pack 7 Keyboard Accepts operator input 8 Microphone Monophonic microphone 1 6 Product Description 1 3 3 Top Components The top external components are shown in Figure 1 4 and are described in Table 1 3 Figure 1 4 Top Components Table 1 3 Armada 1700 Computer Components Top Item Component Function 1 Lid switch Blanks display when display is closed 2 Programmable function buttons User programmable keys 3 Suspend Initiates suspend o Power switch Turns power on and off Keyboard release latched Releases keyboard from system unit 6 Touchpad Pointing device Product Description 1 7 1 3 4 Right Side Components The right side external components are shown in Figure 1 5 and are described in Table 1 4 Figure 1 5 Right Side Components Table 1 4 Armada 1700 Computer Components Right Side Item Component Function 1 Right bass reflex speaker port Enhances audio quality 2 PC Card eject button Eject PC Cards from the slots 3 PC Card slots Accepts 16 and 32 bit PC Cards 4 USB Connector Connects USB devices to the computer Modem jack Connects th
51. dures 5 3 Battery Pack Removal Remove the battery pack before beginning any internal maintenance on the computer N WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for the Compaq Armada Personal Computer into the battery compartment Do not force the battery pack into the bay N WARNING Do not crush puncture or incinerate the battery pack Do not dispose of in water Do not expose to temperatures higher than 60 C Do not open a battery pack as this damages the pack makes it unserviceable and exposes potentially harmful battery components There are no field serviceable parts located inside the battery pack To remove the battery pack from the computer complete the following steps 1 Slide the battery release latch O 2 Remove the battery pack Figure 5 2 Removing the Battery Pack eX CAUTION Installing the battery pack upside down can cause the contacts to break 5 4 Removal and Replacement Procedures Mu tiBay Devices CAUTION The device in the MultiBay must be removed prior to performing maintenance on the computer A diskette drive an LS 120 diskette drive a ZIP drive a second battery pack or a second hard drive may be installed into the MultiBay The device in the MultiBay must be removed prior to performing maintenance on the computer For
52. e of the Compaq battery recycling program You will be provided with a postage paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled AP In Europe do not dispose of batteries and accumulators with general household waste Dispose of or recycle them by using the public i collection system or returning them to Compaq Using This Guide ix Serial Number The serial number is located on the back of the computer directly below the parallel connector Locating Additional Information The following documentation is available to support the computer B Compaq Armada 1700 Family of Personal Computers documentation set B Microsoft operating system guide B Compaq service advisories and bulletins B Compaq QuickFind B Compaq Service Quick Reference Guide E Technical Reference Guide E llustrated Parts Map m Compag Internet site at http www Compaq com x Using This Guide chapter y PRODUCT DESCRIPTION 1 1 Computer Features and Models The Armada 1700 Family of Personal Computers is a line of multimedia notebook computers with advanced modularity processors and video graphics This full function Mobile Pentium II based family of notebook computers allows full desktop functionality and connectivity through the use of an optional Convenience Base Figure 1 1 Armada 1700 Personal Computer Product Description 1 1 1 1 1 Features The computer models have the following standard
53. e phone line to the computer selected models 1 8 Product Description 1 3 5 Rear Components The rear components are shown Figure 1 6 and are described in Table 1 5 Figure 1 6 Rear Components Item Component Parallel connector Serial connector Infrared port External monitor connector AC Power connector Docking connector Fan Airflow vents External Keyboard Table 1 5 Armada 1700 Computer Components Rear Function Connects parallel devices such as a printer Connects serial devices such as a mouse Provides wireless communications on selected models Connects external monitor Connects external AC power Provides connection to optional convenience base Provides thermal ventilation to internal components Connects external keyboard or PS 2 mouse Supports standard Y connector Product Description 1 9 1 3 6 Bottom Components The bottom external components are shown in Figure 1 7 and are described in Table 1 6 Figure 1 7 Bottom Components Table 1 6 Armada 1700 Computer Components Bottom Item Component Function 1 Modem compartment Integrated modem selected models 3 Docking alignment guide Aligns computer to optional convenience base 2 Docking latch receptacles Locks computer to optional convenience base 0 Tilt feet Adjusts computer to an angle MultiBay screw Secures MultiBay Devices 6 Hard drive cover Covers hard drive compartment Hard drive security screw Secures hard drive cover not sho
54. ect the headphones W Adjust the volume with the volume control buttons located at the top right corner of the computer m Use the volume control and mixing features available in Control Panel gt Multimedia Verify that the sound source is selected in Control Panel Multimedia Volume or mixing controls set incorrectly W Adjust the volume with the volume control buttons located on the right side of the computer Check the volume and mixer controls in Control Panel Multimedia Solving Battery Problems The following table lists some common battery problems and recommended actions to take when they occur The Solving Power Problems section in this chapter also may be applicable Table 2 16 Solving Battery and Battery Gauge Problems Problem Probable Cause Recommended Action s The computer turns on the The battery pack is in Remove and reinsert the battery pack first time it is used but the ship mode battery does not charge Computer does not turn on Battery is discharged Ensure that the battery pack is when battery pack is inserted properly installed and power cord is unplugged Connect the computer to an external power source and charge the battery pack Replace the battery pack with a fully charged battery pack Check battery status by pressing Fn F8 Computer beeped five times Computer has entered a Immediately save any open file s Then do and battery light is blinking low battery condition
55. ectly under Windows 95 Switzerland and Germany only 2 30 Troubleshooting Probable Cause Hang Up Delay S Register 810 set too low Ten digit dialing doesn t work correctly under Windows 95 making it difficult to dial numbers in a different area code that are not long distance calls The modem cable does not provide the additional 4 wire connection required in Germany Austria and Switzerland to form the serial pass through necessary so that other devices can work on the same phone line The Wait for dial tone before dialing check box is checked This causes Windows 95 to issue an ATDT command A typical dial string would look like this ATDT ATDTnnn nnnn In Germany and Switzerland the dial modifier is not permitted to be used in this fashion by regulatory agencies since ATDT takes the modem off hook without dialing Therefore the modem returns an error message when attempting to dial The error message reads The computer is not receiving a response from the modem Check that the modem is plugged in and if necessary turn the modem off then turn it back on Recommended Action s Change 10 default to 150 1 Click Start Programs gt Accessories gt HyperTerminal 2 Go to Command Mode 3 Type ATS10 150 and press Enter This command causes the modem to take longer to disconnect even if there is noise on the line Since Windows 95 does not limit the number of digit
56. ector and retest 4 Check port and IRQ configuration 5 Replace the system board and retest Note Fn F11 clears the ESCD configuration information If the Fn F11 sequence is pressed very early after powering the machine on after you see the keyboard LEDs blink but before the video is initialized CMOS memory will be invalidated The ESCD is cleared the machine is reset and boots with the 162 System Options Not Set message This is a way to clear out configuration information such as Windows 95 s knowledge about a docking station It may help clear up problems if the configuration information had been corrupted Timing of this keystroke sequence is critical as there is a very narrow window during which the keys will be recognized These keys are not documented to users Troubleshooting 2 11 Error Code 600 xx 601 xx 602 xx 603 xx 604 xx 605 xx 606 xx 609 xx 610 xx 697 xx 698 xx 699 xx Error Code 1101 xx Error Code 1 01 xx 1 02 xx 1703 xx 1704 xx 1705 xx 1706 xx 1707 xx 1708 xx 1709 xx 17 10 xx 17 15 xx 17 16 xx 17 17 xx 17 19 xx 1724 xx 17 36 xx Table 2 8 Diskette Drive Error Codes Description Recommended Action Diskette ID drive types test The following steps apply to error codes 600 xx failed through 698 xx Diskette format failed 7 Replace the diskette Diskette read test failed 2 Replace the diskette drive and retest Diskette write read compare test failed 3 Replace the system
57. ed off while it was left unattended and the power suspend light is off Computer turned off while it was left unattended and will not turn on Computer initiated Suspend or turned off when it was docked Hibernation does not work properly Computer does not turn on when connected to external power and no batteries are installed 2 32 Troubleshooting Table 2 24 Solving Power Problems Probable Cause Computer is not connected to a power source Power cord to the external power source is unplugged Battery pack is discharged CMOS data is corrupt Battery pack may be defective System initiated Hibernation after a preset timeout System initiated Hibernation and or shut down because of a critical low battery condition The maximum operating temperature was exceeded Hibernation was not reset after a memory upgrade Internal power supply is bad Recommended Action s Insert battery pack or connect an external power source Ensure that power cord connecting the computer and the external power source is plugged in properly Insert a fully charged battery pack or connect an external power source Flush CMOS memory See note on page ff Remove battery pack insert another battery l pack and try again Turn on the computer to restore information at the point where Hibernation was initiated NOTE To change the Hibernation timeout setting in Windows 95 click the Hibernation tab in Pow
58. er Properties In Windows NT run Computer Setup and select Power Management Replace the battery pack with a fully charged battery pack or connect an external power source then turn on the computer Computer is in a high temperature environment and the fan is not able to cool it Let the computer cool down and turn it on again Make sure the ventilation intake and exhaust are not obstructed Reset Hibernation in the Power Management utility Replace the internal power supply Solving Screen Problems IMPORTANT Conduct all tests on a working monitor If the recommended actions do not solve the problem replace the display If the problem persists with a new display replace the system board Problem Characters are dim Screen is blank Computer screen is blank and the screen on an external monitor displays information Screen is blank and the power suspend light is blinking Screen is blank and the power suspend light and the battery light are blinking Table 2 25 Solving Screen Problems Probable Cause The brightness or contrast control if applicable is not set properly Computer screen is in direct light Display is damaged QuickLock QuickBlank was initiated Screen save was initiated after the Power Management timeout period Recommended Action s Adjust the control s with the hotkeys Fn F9 and Fn F10 Tilt the display or move computer Replace the display Enter the pass
59. er toward the table The foot will snap out of the hinges Agure 5 5 Removing the Computer Tilt Feet To replace the foot place the left end of the hinge on the hinge point Rotate the right end of the hinge into position over the right hinge point and press firmly The hinge will snap into place with moderate pressure Removal and Replacement Procedures 5 7 5 5 Internal Modem The internal modem is standard on some models and is attainable as an upgrade option on other models If the model is not equipped with a modem the modem compartment is sealed by a protective plate underneath the modem cover For models equipped with a modem complete the following steps to remove the modem Prepare the computer for disassembly Page 5 3 2 Turn the computer bottom side up with the front of the unit toward you 3 Remove the screw from the modem access cover 4 Remove the modem access cover T Agure 5 6 Removing the Modem Access Cover 5 8 Removal and Replacement Procedures 5 Remove the modem board retaining screw 6 Carefully pull the modem board release tab and lift the modem from the computer Figure 5 7 Removing the Modem Board To replace or install the modem reverse the procedure NOTE When installing the modem be sure that the modem release tab is folded on top of the modem before replacing the modem access door Removal and Replacement Procedures 5 9 IR Infrared Module To remove the Infrare
60. es for 3 conductor 2 2 spare part number 3 5 power on password clearing 2 3 processor test error codes 2 10 R removal audio board 5 33 audio cable 5 33 battery pack 5 4 CD ROM drive 5 22 clutch covers 5 23 DC DC converter 5 31 display assembly 5 23 5 25 hard drive 5 11 keyboard 5 14 memory board 5 17 modem 5 8 MultiBay device 5 5 PCMCIA PC Card 5 6 RTC battery 5 20 speakers 5 33 system board 5 35 top cover assembly 5 27 removal and replacement preliminaries 4 1 right clutch microphone cover spare part number 3 8 RTC battery removal 5 20 spare part number 3 5 RTC battery cover spare part number 3 8 S screen solving problems 2 33 2 35 screw kit spare part number 3 8 serial port test error codes 2 12 serial number v computer 5 1 service considerations 4 1 service preliminaries 4 1 setup password clearing 2 3 shielding kit spare part number 3 8 shipping drives 4 2 software backup 1 2 fulfillment 1 2 spare part number AC power cord 3 5 automobile aircraft adapter 3 7 battery 3 7 battery charger 3 7 cables 3 5 Convenience Base II 3 7 country kit 3 8 diskette drive 3 4 documentation 3 9 external battery charger 3 7 hard drive 3 4 hard drive adapter 3 7 keyboard 3 3 logo kit 3 8 modem cable 3 5 power cords 3 5 speakers removal 5 33 specifications automobile aircraft adapter 6 12 battery charger 6 13 bat
61. f the system unit Figure 5 26 Removing the Top Cover Assembly Screws from the Back of the Unit 5 28 Removal and Replacement Procedures CAUTION Do not use the attached wiring to pull the connectors out of the sockets This will damage the wire and render the top cover unusable 8 Disconnect the speaker touchpad indicatorQ and switch cables from the system board Use the tweezers to release the connectors from the sockets Figure 5 27 Disconnecting the Cable from the System Board Removal and Replacement Procedures 5 29 9 Lift the top cover from the base enclosure Agure 5 28 Removing the Top Cover Assembly To replace the top cover assembly reverse the steps 5 30 Removal and Replacement Procedures DC DC Converter and Audio Board To remove the DC DC converter complete the following procedures Prepare the computer for disassembly Page 5 3 2 Remove the keyboard Page 5 14 3 Remove the RTC battery Page 5 34 4 Remove the top cover assembly Page 5 27 5 Remove the screws from the converter audio board shield 6 Remove the converter audio board shield Figure 5 29 Removing the DC DC Converter and Audio Board Shield Removal and Replacement Procedures 5 31 7 Remove the DC DC converter board from the system board Rigure 5 30 Removing the DC DC Converter 5 32 Removal and Replacement Procedures Audio Board CAUTION The Audio board is relatively fragile Do not twi
62. figuration changes If you are running Windows NT the computer does not automatically recognize new devices added to the system All devices ordered with your system have been configured for you Use Computer Setup to view settings for a new device you have added or to reset configuration settings for preinstalled devices Computer Setup provides two methods of viewing the computer configuration by type factory setting or connection Troubleshooting 2 7 Categories by type System Features security power boot management Communication port modem and other communication devices Storage storage related devices such as hard drive CD ROM drive diskette drive Input Devices keyboard mouse and other input devices Network network adapter or other network related devices Audio sound properties and audio device settings Video display timeouts and video device resources Other miscellaneous devices Categories by connection E System Features security power boot management W System Devices keyboard mouse parallel and serial ports B ISA ISA bus and connected devices m PCI PCI bus and connected devices m PC Card PC Card devices Running Computer Setup 1 Turn on or restart the computer by clicking Start Shut Down gt Restart the computer 2 Press F10 when the blinking cursor appears in the upper right corner of the screen NOTE If you a setup password is enabled it must be used to access Comp
63. ging the pins Run Computer Setup to enable the PC Card slots When the system starts press F10 then select Computer Setup Other Devices gt PC Card Controller Resources Deselect the Disabled check box In Windows 95 click Start Settings Control Panel gt System gt Device Manager gt PCMCIA Socket Double click the Texas Instruments TI 1131 CardBus controller to view device properties Deselect the Disable in this hardware profile check box Contact service provider for a list of compatible PC Cards Verify that the telephone connection is secure Verify the COM port assigned to the card and within the application is correct In Windows 95 click Start Help Contents Troubleshooting Problem Follow the instructions on the screen Computer beeps twice but Network server is Contact system administrator network card does not work unavailable Computer beeps twice when The wrong drive letter is Open Windows Explorer and verify the drive a storage card is inserted but the card does not work PC Card does not work being used to access the storage card Windows NT was running when the PC Card was inserted letter Turn off the computer and reinsert the PC Card Troubleshooting 2 31 Solving Power Problems Problem Computer will not turn on Computer will not turn on when connected to external power if battery pack is in the computer Computer turn
64. h the new device for installation instructions Ensure that all cables are properly and securely connected and the power cord is plugged into an electrical outlet 1 Turn off the computer 2 Turn on the external device 3 Turn on the computer to integrate the device with the computer system Use Computer Setup to view settings for the new device or to reset the configuration settings for preinstalled devices 2 26 Troubleshooting Solving Infrared Connection Problems NOTE The computer is shipped with the infrared port disabled The port must be enabled each time the computer is started or restarted Follow these steps to enable the infrared port 1 Click Start Settings Control Panel 2 Double click the Infrared icon 3 Select the Options tab 4 Check the box labeled Enable Infrared Communications to select the Com3 port 5 Click OK The infrared icon appears on the task bar NOTE Windows NT does not support infrared communication Table 2 21 Solving Infrared Connection Problems Problem Cause Recommended Action s Cannot link with another Interrupt request IRQ conflict Check IRQ assignments for conflicts and computer reassign as necessary Baud rate conflict Select the same baud rate for both computers bits conflict Select the same bits setting for both computers Stop bit conflict Select the same stop byte for both computers Parity conflict Select the same parity setting for both computers
65. he te A etae ete aa est e eg 3 9 chapter 4 REMOVAL AND REPLACEMENT PRELIMINARIES 4 1 Tools Required iii iia 4 1 42 Service ConsidefatlODsu iue redet din PE e TEE Texte tae dene cette Ere dest ente e ean 4 1 Compaq Armada 1700 Family of Personal Computers 1 4 3 Preventing Damage to Removable Drives esee enne 4 2 4 4 Preventing Electrostatic Damage ee ceceeeesecsseeseeesceeseeeeeeseeaeceeeeseecseceeeeeaecaeceseseaeenaeeneaes 4 3 chapter 5 REMOVAL AND REPLACEMENT PROCEDURES SA Serial NUmDb 6E x eoe ete eto e evan farsa Pee tee deeper deve ade a ERA stim 5 1 5 2 Disassembly Sequence dte e a PU cedit eed ett 5 2 5 3 Preparing the Computer for Disassembly esses 5 3 5 4 Computer Tilt Pest e est osten o as tU in 5 7 D D Internal Modern unt ee a erre etie iste eee eee cota et Pee dpt 5 8 3 6 Hard D VE dee he p pst eet 5 11 5 AA teo te D t e D RS MEI EE 5 14 2 9 Display Assembly cita tete e e on tpe t fen de Tec ica 5 23 5 9 Top Cover Assembly rie he LI ERE NC eb EH ERE EE eT 5 27 chapter 6 SPECIFICATIONS 6 1 Computer el ee es A eee es ede 6 2 SUAM DIETE 6 3 6 3 Hard DAVE ia A pues 6 4 6 4 Diskette Drives ta eet no edd nee e eee a de SIR ak 6 5 6 3 ES 120 Dri aan eI ias 6 6 6 6 ZIP b T TT EE R 6 7 6 7 CD ROM Drive nette ite AAA ee ete e eio Pe edes 6 8 6 8 DVD ROM Drive sisiiiiciini ent es A ate a aeter dre e a onde REESE 6 9 6 9 Battery Packs n
66. ing 1 Disconnect the modem line cord Disconnect the AC power and any external devices Remove the battery pack s Remove the MultiBay device nA Bw N Remove any PC Cards WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching Disconnecting the AC Power Before beginning service procedures on the computer remove all power from the system to prevent damage to the equipment or personal injury Select the appropriate steps depending on whether the computer is docked or not Computer is Docked If the computer is docked in the convenience base it must be undocked before performing additional work Complete the following steps to undock the computer Close all applications and exit the operating system Turn off the computer Disconnect the AC power and any external cables Close the computer Pull the docking lever forward to undock the computer Lift the computer from the convenience base NYDN fF WN Remove the battery pack Computer is Not Docked If the computer is not docked perform the following steps Close all applications and exit the operating system Turn off the computer Turn off and disconnect any external devices Disconnect the AC power cord from the power source Disconnect the AC power cord from the computer NUN RR oU F2 o Remove the battery pack Removal and Replacement Proce
67. it so that the connectors on the back panel of the computer are facing you 3 Remove the screw from each of the hinge covers Figure 5 21 Removing the Hinge Cover Screws Removal and Replacement Procedures 5 23 4 Open the display fully 5 Lift the hinge covers from the computer Note that the right and left covers are different Agure 5 22 Removing the Hinge Covers Reverse the procedure to install the hinge covers 5 24 Removal and Replacement Procedures Display Assembly CAUTION Do not reuse the hinge screws removed from the previously nstalled display These screws may back out of the display hinges and cause the display assembly to loosen from the base enclosure Important It is not necessary to separate the display and the top cover unless you are replacing the display or the top cover If you are not replacing the top cover or the display assembly complete steps 1 through 4 to remove the top cover display assembly from the base To remove the display assembly complete the following procedure Prepare the computer for disassembly Page 5 3 2 Remove the hinge covers Page 5 23 3 Remove the screw O holding the ground lugs to the left hinge clutch 4 Separate the backlight power cable 6 and the display data cable O from the system board Use a small flat tipped screwdriver or other instrument to lift the connectors free of the system board Rigure 5 23 Disconnecting the Display Cables NOTE
68. lf test failed 107 xx CMOS RAM test failed 108 xx CMOS interrupt test failed 109 xx CMOS clock test failed 110 xx Programmable timer load data test failed 113 xx Protected mode test failed 2 10 Troubleshooting Table 2 5 Memory Test Error Codes Error Code Description Recommended Action 200 xx Memory machine ID test failed The following steps apply to error codes 200 xx and 202 xx 202 xx Memory system CMOS checksum failed 1 Flush the system CMOS and retest See note 2 Replace the system board and retest 203 xx Write Read test failed The following applies to error codes 203 xx through 215 xx 204 xx Address test failed Remove and replace the SODIMM memory board or system board if the memory on the system board is faulty and retest 211 xx Random pattern test failed 214 xx Noise test failed 215 xx Random address test failed Table 2 6 Keyboard Test Error Codes Error Code Description Recommended Action 300 xx Failed ID Test 1 Reseat the keyboard assembly 301 xx Failed Self test Interface Test 2 Replace the keyboard and retest 302 xx Failed Individual Key Test 3 Replace the system board and retest 304 xx Failed Keyboard Repeat Test Table 2 7 Parallel Printer Test Error Codes Error Code Description Recommended Action 401 xx Printer failed or not connected 1 Connect the printer 402 xx Failed Port Test 2 Check power to the printer 403 xx Printer pattern test failed 3 Install the loopback conn
69. m Description Spares Part Number Miscellaneous Plastics kit 316282 001 1 Left clutch display wiring cover 2 Right clutch microphone cover 3 RTC battery cover 4 Hard drive cover 5 Modem cover 6 Fan 316271 001 7 Internal AC adapter 316265 001 Screw kit 316283 001 Shielding kit includes RTC battery 316284 001 y Logo kit 316287 001 Country kit N A 316285 001 j Country kit Europe 316285 002 Not illustrated 3 8 Illustrated Parts Catalog 3 7 Documentation Table 3 7 Documentation Description Spare Part Number Illustrated Parts Map 316268 001 Maintenance and Service Guide 316272 001 Illustrated Parts Catalog 3 9 chapter 4 REMOVAL AND REPLACEMENT PRELIMINARIES This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures m Magnetic Torx T 8 screwdriver for all screws unless otherwise specified E 7 mm hex socket for bushing guides W Tool kit Compaq part number 100767 001 includes connector removal tool loopback plugs and case utility tool E Small flat blade screwdriver optional E Scribe B Tweezers 4 2 Service Considerations Listed below are some of the considerations that you should keep in mind during disassembly and assembly procedures Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care
70. m game program No sound from headphones 2 20 Troubleshooting Probable Cause Volume may be turned off or set too low Line input may not be connected properly Headphones or speakers are connected to the stereo speaker headphone jack which disables the internal speakers The wrong type of microphone or microphone plug is being used The microphone may not be connected properly Sound source is not selected Audio settings are not set correctly Computer volume control is turned down Headphones are connected Volume or mixing controls set incorrectly Sound source not selected Recommended Action s m Adjust the volume control located at the top right corner of the computer m Use the volume control and mixing features available in Control Panel gt Multimedia W Adjust the volume using the speaker icon on the taskbar Check line input connection Disconnect the headphones or speakers to enable the internal speakers Check to see if a monophonic electret condenser microphone with a 3 5 mm plug is being used Ensure that the microphone plug is properly connected to the mono microphone jack Ensure that microphone is selected as the recording source in Control Panel gt Multimedia and that the recording level is adjusted Check the game program audio settings Adjust the volume with the volume control buttons located at the top right corner of the computer Use or disconn
71. mation is available on the Compaq Armada 1700 Family of Personal Computers Illustrated Parts Map Symbols The following words and symbols mark special messages throughout this guide N WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life ZN CAUTION Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Using This Guide vii Technician Notes rN A A WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances WARNING The computer is designed to be electrically grounded To ensure proper operation plug the AC power cord into a properly grounded electrical outlet only
72. o controller test failed The following actions apply to error codes 50 f xx through 5 16 xx 502 xx Video memory test failed 1 Disconnect external monitor and test with internal LCD display 503 xx Video attribute test failed 2 Replace the display assembly and retest 504 xx Video character set test failed 3 Replace the system board and retest 505 xx Video 80 x 25 mode 9 x 14 character cell test failed 506 xx Video 80 x 25 mode 8 x 8 character cell test failed 507 xx Video 40 x 25 mode test failed 511 xx Video screen memory page test failed 5 12 xx Video gray scale test failed 514 xx Video white screen test failed 5 16 xx Video noise pattern test failed 2402 xx Video memory test failed The following actions apply to error codes 2402 xx through 2456 xx 2403 xx Video attribute test failed 1 Run Compaq Utilities 2404 xx Video character set test failed 2 Disconnect external monitor and test with internal LCD display 2405 xx Video 80 x 25 mode 9 x 14 character cell 3 Replace the display assembly and retest test failed 4 Replace the system board and retest 2406 xx Video 80 x 25 mode 8 x 8 character cell test failed 2411 xx Video screen memory page test failed 2412 xx Video gray scale test failed 2414 xx Video white screen test failed 2416 xx Video noise pattern test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2421 xx ECG VGC 640 x 200 graphics mode test failed 2422
73. o remove the AC power module complete the following procedures 1 Prepare the computer for disassembly as described on page 5 3 2 Remove the system board Page 5 35 3 Remove the ground lead screw 4 Remove the two screws holding the AC adapter to the system base 5 Remove the two screws holding the AC power input connector to the back panel of the system base 6 Lift the AC adapter from the system base enclosure T Figure 5 36 Removing the AC Adapter To replace the AC adapter reverse the procedures described NOTE If you are replacing the base enclosure transfer the IR module to the new enclosure 5 38 Removal and Replacement Procedures chapter 6 SPECIFICATIONS This chapter provides physical and performance specifications for the following Computer Displays Hard drives Diskette drive LS 120 drive ZIP drive CD ROM drive DVD ROM drive Battery packs Convenience Base The chapter also includes E System interrupts E System DMA W System I O address E System memory map External power sources Specifications 6 1 6 1 Computer Table 6 1 Computer Specifications U S Metric Dimensions Height 2 3 in 5 84 cm Depth 9 6 in 24 5cm Width 12 5 in 31 75cm Weight With battery and optional CD ROM 8 3 lbs 3 55 kg Standalone Battery Power Requirements Nominal Operating Voltage Li lon 142 14 2 Nominal Operating Voltage NiMh 96 96 Maximum Operating Power 45W 45W Peak Operating
74. olume control buttons located at the top right corner of the computer Immediately save open files and resolve the low battery condition Enable low battery warning beeps in Windows 95 Power Properties or in Computer Setup power management Press Fn F5 then press the right arrow key to increase the volume of the system beeps In Windows 95 adjust the computer volume control buttons and adjust the volume control in Multimedia Properties NOTE The volume control in Multimedia Properties only affects the Wave audio sources such as system sounds and wav file playback To change other sources such as MIDI video sound and game effects use the Volume Control application in accessories Multimedia In Windows NT adjust the multimedia volume control under the Accessories folder Press the increase volume control button to increase the volume Press Fn F5 then press the right arrow key to increase the volume of the system beeps Use the external speakers or headphones or use the Convenience Base II speakers To use the internal speakers disconnect the external speakers or headphones or undock the computer Make sure the speaker wires are connected properly Replace the speakers Continued Troubleshooting 2 19 Table 2 15 continued Problem Internal speaker does not produce sound when an external audio source is connected to the stereo line in jack External microphone does not work No sound fro
75. on IRQO Timer interrupt IRQ7 Keyboard IRQ2 Interrupt controller cascade IRQ3 COM 2 IRQ4 COM 1 IRQ5 Audio IRQ6 Diskette Drive controller IRQ7 EPP Parallel IRQ8 Real Time Clock MSIO IRQ9 PCI devices IRQ10 Unused IRQ77 Used by PCMCIA IRQ12 Mouse IRQ13 Floating point error input IRQ14 Primary IDE interface IRQ15 Secondary IDE interface 6 13 System DMA Table 6 15 DMA Channels Hardware DMA System Function DMA 0 Fast infrared or Audio controller DMA 1 Audio controller DMA2 Diskette drive controller DMA 3 EPP Parallel Port DMA 4 Not assigned DMA 5 Audio Controller DMA 6 Not assigned DMA 7 Not assigned 6 14 Specifications 6 14 System 1 0 Address Table 6 16 System 1 0 Port Addresses 1 0 Address Hex System Function Shipping Configuration 000 00F Master DMA Controller 1 010 011 Force Software SMI 012 01F Unused 020 021 Peripheral Interrupt Controller 1 022 024 Chipset Configuration Registers 025 03F Unused 040 043 Counter Timer Registers 044 05F Unused 060 Keyboard Data 061 Port B 062 063 Unused 064 Keyboard Command Status 065 06F Unused 070 CMOS Index Address 071 CMOS Data 072 073 Unused 074 Reserved 075 Unused 076 Reserved 077 077 Unused 080 08F DMA Page Registers 084 085 POST Code Output Port 090 091 Unused 092 Fast Reset Register 093 09 Unused 0 0 OAT Interrupt Controller 2 0A2 OBF Unused 0C0 ODF DMA Controller 2 0E0 0E1 ES
76. ons The keyboard failed the self Keyboard controller failure test command Keyboard failure Replace the system board Replace the keyboard If the problem to the RESET ID command The keyboard failed to respond persists replace the system board No interrupts from Timer 0 The periodic timer interrupt is not occurring ROM at xxxx LENGTH yyyy with Replace the system board Check the external adapter such as a An illegal adapter ROM was nonzero checksum zz located at the specified address video card to determine if it is causing the conflict Time Date corrupt run SCU real time clock have been corrupted possibly by a power loss The time and date stored in the 1 Run Computer Setup 2 If problem persists replace auxiliary battery 3 If problems persists replace system board 1 Run Scan disk A failure or an error occurred Hard disk xx failure or error when trying to access the hard drive 2 Check disk in DOS and Windows 95 If problem persists refer to Table 2 10 Unsupported memory module An EDO memory module was installed in the memory expansion slot Remove the EDO memory module and replace with SDRAM memory module Troubleshooting 2 5 Fatal errors emit a beep and may display a FATAL message Fatal errors indicate severe problems such as a hardware failure Fatal errors do not allow the system to resume Some of the Fatal error beep code
77. p then close the tray Compact disc has a scratch Insert a different compact disc on its surface CD ROM drive is not CD ROM drive is not Turn off the computer remove the CD ROM recognized by the computer connected properly drive and reinsert it Troubleshooting 2 23 Solving Diskette and Diskette Drive Problems Recommended Action s Copy remaining files to the hard drive or Table 2 18 Solving Diskette and Diskette Drive Problems Problem Probable Cause Diskette drive cannot read a Diskette media has a bad diskette sector Using the wrong diskette type for the diskette drive type Diskette is not formatted Diskette drive cannot write to Diskette is not formatted a diskette Diskette is write protected Writing to the wrong drive Not enough space is left on the diskette Disable diskette write ability is turned on 2 24 Troubleshooting another formatted diskette Reformat the diskette Use the required diskette type Format the diskette If you are using Windows 95 1 From the Windows 95 desktop double click My Computer 2 Click 3 Y Floppy A File Format 3 Fill in the appropriate information then click Start If you are using Windows NT format the diskette by entering format a at the system prompt Format the diskette If you are using Windows 95 1 From the Windows 95 desktop double click My Computer 2 Click 3 Floppy A File Format 3 Fill in the requi
78. pack installed E Are all cables connected properly and securely m Did the diskette drive contain a nonbootable diskette when you turned on the computer m Have you installed all the needed device drivers For example if you are using a mouse you may need to install a mouse device driver E Are printer drivers installed Eliminating the typical problems described in this Troubleshooting section may save you time and money If the problem appears related to a software application check the documentation provided with the software You may discover something you can resolve easily by yourself 2 18 Troubleshooting Solving Audio Problems Problem Computer does not beep after the Power On Self Test POST Computer beeped five times and battery light is blinking Computer does not beep to indicate a low battery condition Audio playback is too low or too loud Internal speakers produce no sound Table 2 15 Solving Audio Problems Probable Cause Speaker volume has been turned down Computer has entered a low battery condition Low battery warning beeps have been turned off System beeps have been turned down too low The computer volume control and or the software volume control needs to be adjusted Volume has been muted External speakers or headphones are connected to the computer Speaker wires are not connected Speakers are bad Recommended Action s Adjust the volume with the v
79. r then disconnect AC power again 8 Replace the real time clock battery 9 Install the battery pack s 10 Proceed with the troubleshooting procedures 2 3 Power On Self Test POST The Power On Self Test POST is a series of tests that run every time the computer is turned on POST verifies that the system is configured and functioning properly To run POST complete the following steps 1 Complete the preliminary steps Section 2 1 2 Turn on the computer If POST does not detect any errors the computer beeps once or twice to indicate that POST has run successfully The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive 2 4 POST Error Messages If the system is not functioning well enough to run POST or if the display is not functioning well enough to show POST error messages refer to the Troubleshooting tables in Section 2 6 If POST detects an error one of the following events occurs m A message with the prefix WARNING appears informing you where the error occurred The system pauses until you press F1 to continue W A message with the prefix FATAL appears informing you where the error occurred After the message the system emits a series of beeps and stops m The system emits a series of beeps and stops Troubleshooting 2 3 Warning messages indicate that a potential problem such as a system configuration error exists When F1 is pressed the system
80. ransfer Rate 32 KB sec 28KB sec 25KB sec 23KB sec 14KB sec 14KB sec across interface Write Write Write Write Write Write Buffer Transfer 4 0 4 0 4 0 4 0 4 0 4 0 4 0 rate MB sec MB sec MB sec MB sec MB sec MB sec MB sec 6 6 Specifications 6 6 ZIP Drive Table 6 7 ZIP Drive Specifications Total Formatted Capacity bytes 100 663 296 Sector Size bytes 512 Total Number of Sectors 196 608 Number of Reassignable Spare Sectors 252 Sector Interleave 1 1 Number of Zones each side 4 Sectors per Track Zone 0 72 Sectors per Track Zone 1 60 Sectors per Track Zone 2 48 Sectors per Track Zone 3 40 Magnetic Track Surface 908 Compaq Part Number for Diskette 270928 001 Seek Times including settling Average Seek 29ms Track to Track 5 ms Maximum 55 ms Average Latency 10 ms Motor Speed rpm 2941 5 Motor Start Time ms 3000 Track Density TPI 2118 Track Width um 12 Encoding Method 1 8 RLL Max Flux Density FCI 34 560 Max Recording Density BPI 46 000 Transfer Rate From Diskette kb sec 790 1400 Buffer Transfer Rate maximum MB sec 3 3 Specifications 6 7 6 7 CD ROM Drive Applicable Disc Center Hole Diameter Table 6 8 CD ROM Specifications CD ROM mode f mode 2 CD Digital Audio CD XA mode 2 Form 1 Form 2 CD mode 2 Form Form 2 CD Ready CD Bridge CD WO fixed variable packets Photo CD singlemultisession 15mm Disc Diameter 12cm 8cm Disc Thickness 1 2mm Track Pitch 1 6
81. red information then click Start If you are using Windows NT format the diskette by entering format a at the system prompt Use another diskette that is not write protected or disable the write protect feature Check the drive letter in your path statement Save the information to another diskette Run Computer Setup Click on the Storage icon Make sure Disable diskette write ability is not checked Solving Hard Drive Problems CAUTION To prevent loss of information always maintain an up to date backup of the hard drive Problem Cannot access hard drive Reading hard drive takes an unusually long time after restarting the computer Hard drive error occurs Hard drive error occurs Errors occur after starting from an additional hard drive Hard drive does not work Table 2 19 Solving Hard Drive Problems Probable Cause Hard drive is not seated Hard drive was inserted while computer was on in Suspend or in Hibernation Recommended Action s Shut down the computer remove and reinsert the hard drive then turn on the computer Shut down the computer then turn it on again to initialize it during power on Hard drive may be damaged Hibernation was initiated and system is now exiting from it Hard drive has bad sectors or has failed Hard drive may be damaged Additional hard drive does not have the software and drivers necessary to boot and operate correctly Hard
82. roperly 7 Select one of the following from the Test Option menu BW Quick Check Diagnostics E Automatic Diagnostics m Prompted Diagnostics 8 Follow the instructions on the screen as the devices are tested 9 Click Exit Diagnostics Exit from this utility Troubleshooting 2 9 Computer Checkup TEST Error Codes Computer Checkup TEST error codes occur if the system recognizes a problem while running Computer Checkup These error codes help identify possible defective assemblies Tables 2 4 through 2 14 list Computer Checkup error codes a description of the error condition and the recommended action for resolving the condition For removal and replacement procedures refer to Chapter 5 IMPORTANT Run Computer Checkup each time you complete a recommended action step If the problem is resolved when POST and Computer Checkup are rerun i e with no error codes do not perform the remaining recommended action steps NOTE The error codes in the following tables are listed in an AYE XX format where AorAA Number that represents the faulty assembly YY Test or action that failed XX Specific problem Table 2 4 Processor Test Error Codes Error Code Description Recommended Action 101 xx CPU test failed Replace the processor board and retest 103 xx DMA page registers test failed Replace the system board and retest 104 xx Interrupt controller master test failed 105 xx Port 61 error 106 xx Keyboard controller se
83. roperly grounded work surface and use properly grounded tools and equipment Use field service tools such as cutters screwdrivers and vacuums that are conductive When using fixtures that must directly contact dissipative surfaces use fixtures made of static safe materials only Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle them only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 4 4 Removal and Replacement Preliminaries Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation m When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against the skin On grounded mats with banana plug connectors connect a wrist strap with alligator clips m When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a minimum of one megohm resist
84. rties page click Dialing Properties 3 From the My Locations tab of the Dialing Properties page check the box labeled This location has call waiting Select 70 70st or 1170 from the drop down list to disable call waiting for your dialing area Check your telephone and modem cable connections If they are a little loose they can cause noise on the line Check with your local telephone company for a phone line filter Change 10 default to 150 1 Click Start Programs gt Accessories gt HyperTerminal 2 Go to Command Mode 3 Type ATS10 150 and press Enter This command causes the modem to take longer to disconnect even if there is noise on the line 2 28 Troubleshooting Continued Table 2 22 Continued Problem No dial tone Characters are garbled and transfer rates are slow Probable Cause Phone service is not connected to the telephone wall jack The modem is not responding to commands from the computer keyboard Speaker Control AT Command ATM is set to 0 The modem is plugged into a digital PBX line rather than an analog line There is noise in the telephone line Recommended Action s Verify service from the local phone company 1 Unplug the telephone cable from the telephone wall jack 2 Connect a telephone to the jack pick up the handset and listen for a dial tone If there is a dial tone reconnect the modem to the telephone wall jack with the telephone cable
85. s are listed at the end of this section Message CMOS RAM test failed DMA controller faulty Faulty DMA page registers Faulty refresh circuits Interrupt controller failed ROM checksum incorrect Table 2 2 Fatal Error Messages Description Beep Code A walking bit test of CMOS RAM location OE 3 Hex 3F Hex failed A sequential read write of the transfer count 4 and transfer address registers within the primary and secondary DMA controllers failed A walking bit read write of the 16 DMA 0 controller page registers starting at location 80 Hex failed A continuous read write test of port 67h found 1 that bit 4 Refresh Detect failed to toggle within an allotted amount of time A sequential read write of various Interrupt 5 Controller registers failed A checksum of the ROM BIOS does not match 2 the byte value at FOOO FFFF RAM error at location xxxx RAM error occurred during memory test None Table 2 3 Fatal Error Beep Codes Beep Code Beep Sequence Description Recommended Action 0 S S S P S S L P The DMA page registers are Replace system board faulty 1 S S S P S L S P The refresh circuitry is faulty 2 S S S P S L L P The ROM checksum is incorrect 3 S S S P L S S P The CMOS RAM test failed 4 S S S P L S L P The DMA controller is faulty 5 S S S P L L S P The interrupt controller failed 6 S S S P L L L P The keyboard controller failed 7 S S L P S S S P Graphics adapter is faulty 8 S S L P S S L P
86. s closed W Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector m Handle drives on surfaces that have at least one inch of shock proof foam E Avoid dropping drives from any height onto any surface W Always place MultiBay drives in the carrying case when removed from the computer E Do not use excessive force when inserting a drive into the MultiBay W Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers m Avoid exposing a drive to temperature extremes or to liquids E Ifa drive must be mailed do the following Place the hard drive into a bubble pack mailer or other suitable form of protective packaging Label the package Fragile Handle With Care 4 2 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be
87. s you can enter in the Phone Number field set the Area Code field to match your local area code Then type the ten digit telephone number in the Phone Number field To use another telephony device on the same line in these countries unplug the modem cable from the wall jack first 1 Click Start Settings Control Panel 2 Double click the Modems icon 3 Click the Properties button 4 Select the Connection tab 5 Click the Wait for dial tone before dialing check box to clear it 6 Click OK Close Solving PC Card Problems Problem Computer does not beep when PC Card is inserted but PC Card works correctly Computer does not beep when PC Card is inserted and PC Card does not work Computer beeps twice but modem and or fax does not work Table 2 23 Solving PC Card Problems Probable Cause System beeps are turned down PC Card sound effects have been disabled PC Card is not inserted properly The PC Card slots have been disabled Card or card driver is not compatible with the computer or with the operating system Telephone cord is not plugged in all the way The wrong COM port is being used to access the card Recommended Action s Press Fn F5 then press the right arrow key to increase the system beeps volume In Windows 95 double click PC Card icon gt Global Settings tab Deselect Disable PC Card Sound Effects Remove and reinsert the card gently to avoid dama
88. should resume You should be able to correct problems that produce WARNING messages IMPORTANT When a WARNING message includes the prompt to RUN SCU press F10 to run Computer Setup Computer Setup replaces the SCU utility 2 4 Troubleshooting If you receive one of the error messages listed below follow the recommended action Table 2 1 Warning Messages Message CMOS checksum invalid run SCU Description CMOS RAM information has been corrupted CMOS failure run SCU Recommended Action Run Computer Setup to reinitialize CMOS RAM Run Computer Setup to reinitialize CMOS RAM has lost power Diskette controller error The diskette drive controller CMOS RAM If there is no diskette drive in the failed to respond to the recalibrate command Diskette track 0 failed The diskette drive cannot read system run Computer Setup to properly configure the CMOS RAM to show no diskette drive present If the problem persists or if a diskette drive is present complete these steps until the problems is solved 1 Check diskette drive connections 2 Replace diskette drive 3 Replace system board Try another diskette If the problem track 0 of the diskette in the drive Hard disk controller error The hard drive controller failed persists you may need to replace the diskette drive Check the drive parameters Turn off to respond to the reset command the system and check all related connecti
89. st or bend during disassembly or replacement To remove the audio board complete the following procedures Prepare the computer for disassembly Page 5 3 Remove the keyboard Page 5 14 Remove the RTC battery Page 5 20 Remove the top cover assembly Page 5 27 Remove the converter audio board shield Page 5 31 Separate the audio board from the system board Note that there are two connectors on the audio board Gently lift at both connectors being careful not to twist or stress the board Nn fF WN Figure 5 31 Removing the Audio Board To replace the audio board reverse the steps X CAUTION To ensure proper connection when mating the audio board to the system board be certain both connectors are fully engaged before continuing with the re assembly procedure Unless the audio board is fully seated at both ends the system may not start may not have audio led functions or may have no video Removal and Replacement Procedures 5 33 Fan To remove the fan complete the following procedures Prepare the computer for disassembly Page 5 3 Remove the keyboard Page 5 14 Remove the RTC battery Page 5 20 Remove the top cover assembly Page 5 27 Remove the converter audio board shield Page 5 31 Disconnect the fan power cable from the system board ADA PANA Remove the fan from the computer base Figure 5 32 Removing the Fan Reverse the procedure to install the fan IMPORT
90. tery pack 6 10 CD ROM drive 6 8 6 9 computer 6 2 Convenience Base II 6 11 diskette drive 6 5 6 7 display 6 3 hard drive 6 4 standard boards spare part number 3 6 status panel lights 1 10 system DMA 6 14 I O address 6 15 interrupts 6 14 memory map 6 17 memory options 1 3 system board removal 5 35 spare part number 3 6 system information 2 15 system unit 3 2 T technician notes v temperatures battery pack 6 10 tools required for service 4 1 top cover assembly removal 5 27 spare part number 3 3 troubleshooting audio 2 19 battery 2 21 CD ROM drive 2 23 diskette drive 2 24 external monitor 2 33 2 35 hard drive 2 25 hardware installation 2 26 infrared connection 2 27 modem 2 28 PC Card 2 31 power 2 32 preliminary steps 2 2 W screen 2 33 2 35 without diagnostics 2 18 warning messages 2 5 Windows NT infrared connection 2 27 V video display See display video test error codes 2 13 Index 4 Compaq Armada 1700 Family of Personal Computers
91. tions 125 teet etii ii V Battery NOUCe anten gd e dede ee e feet be eite vi Serial INUtBDGE o eee rire ette iere dette a ette eee tere Pe to ete Dee e hos vii Locating Additional Information E tenete tenente anne tenen estet etre vii chapter 1 PRODUCT DESCRIPTION 1 1 Computer Features and Models neither t dec eo etit ete epe ee t gend 1 1 1 2 Computer Options 2 ee tte eget es e se eee ended basin cheno 1 3 1 3 External Computer Components sessioni aa eene nennen eret enne enne 1 4 1 4 Design Overview nee te di 1 11 chapter 2 TROUBLESHOOTING 2 1 Preliminary Steps deett te e e e edt e rt le ette tee redet ea 2 2 2 2 eating Passwords aee deren eicere ie eid 2 3 2 3 Power On Self Test POST inei tite Ree tei ceti eerte teas te beo Fee edge repe 2 3 2 4 POST Error Messages Li ee e ete A eats 2 3 2 5 Compaq Utiliti s 4 acy ee eerie ente tee Ru eee Dee nte ee ER e 2 7 2 6 Troubleshooting Without Diagnostics rennen enne nennen 2 18 chapter 3 ILLUSTRATED PARTS CATALOG Dal System UME 5 oe NAS 3 2 3 2 Mass Storage DEVICES ni eet tere HARE E Te tese cH eee ee ee es 3 4 3 3 Cables and Power COtd smc tere ettet ie eet ent Cete ted ee tee eg det e tee ene dade 3 5 3 4 Standard and Optional Boards esses esent enses nennen nennen 3 6 3 57 OPIO iii oU re o eH ette oibus ute rtt T en erae ENa 3 7 3 6 Miscellaneous Parts a c RS 3 8 3 7 Documentation tt e eder EE Pe ede Pere o e
92. tralia New Zealand 255135 011 i AC Power cord UK 255135 011 7 AC Power cord Europe 255135 021 AC Power cord Italy 255135 061 AC Power cord Denmark 255135 081 T AC Power cord Singapore 255135 111 AC Power cord Japan 255135 291 iy AC Power cord Korea 255135 AD1 Not illustrated Table C 4 Convenience Base II Options Description Spares Part Number Monitor Stand 316286 001 Not illustrated Table C 5 Convenience Base Il Shipping Boxes Description Spares Part Number Shipping Carton 5 ea 210432 001 Convenience Base C 5 Index A AC power removal 5 38 AC power cord 3 conductor 2 1 spare part number 3 5 AC Power Module spare part number 3 8 audio solving problems 2 19 test error codes 2 14 audio board removal 5 33 audio cable removal 5 33 audio LED board spare part number 3 6 automobile aircraft adapter spare part number 3 7 specifications 6 12 base enclosure assembly spare part number 3 3 battery pack solving problems 2 21 battery charger described 1 3 spare part number 3 7 specifications 6 13 battery pack MultiBay removal 5 5 removal 5 4 spare part number 3 7 specifications 6 10 temperatures 6 10 beep codes 2 6 boot 2 16 C cables handling 4 2 spare part number 3 5 CD ROM drive caring for 4 2 removal 5 22 removing and inserting 4 2 solving problems 2 23 specifications 6 8 6 9 test error codes 2 14 clock battery removal 5 20 cl
93. ts Table 4 2 Static Shielding Materials Material Use Antistatic plastic Bags Carbon loaded plastic Floor mats Metallized laminate Floor mats 4 6 Removal and Replacement Preliminaries Voltage Protection Level 1 500 V 7 500 V 15 000 V chapter 5 REMOVAL AND REPLACEMENT PROCEDURES This chapter provides the removal and replacement procedures for the computer subassemblies 5 1 Serial Number The computer serial number should be provided to Compaq support when requesting information or ordering spare parts The serial number is located on the back of the computer Figure 5 1 Agure 5 1 Serial Number Location Removal and Replacement Procedures 5 1 5 2 Disassembly Sequence Refer to the disassembly steps before disassembling the computer Disassemble only the components necessary to gain access to the sub assembly you are servicing 5 3 Preparing the Computer for Disassembly Disconnecting the AC Power Battery MultiBay Devices PCMCIA 5 4 Computer Tilt Feet 5 5 Internal Modem IR Infrared Module 5 6 Hard Drive 5 7 Keyboard Memory Board Lithium Real Time Clock Battery Optical Disc Bay 5 8 Display Assembly Hinge Covers Display Assembly 5 9 Top Cover Assembly DC DC Converter Audio Board Fan System Board Integrated AC Adapter 5 2 Removal and Replacement Procedures 5 3 Preparing the Computer for Disassembly Before beginning the removal and replacement procedures complete the follow
94. unctions W The DC DC converter board creates the system voltages 3 3v and 5v from the battery or AC DC input Processor An Intel Mobile Pentium II processor is located on the system board for the 233 MHz and 266 MHz models Memory Base memory is 32 MB with 16 32 64 or 128 MB of optional expansion memory Base memory is onboard memory built into the system board Expansion memory consists of one memory expansion board available as a user installable option Cache Level 2 cache is integrated in the CPU module It is not user upgradable PCMCIA CardBus and Video Adapter Controller The PCMCIA CardBus adapter is based on the Texas Instrument PCI1220 PC to CardBus controller unit The local bus video adapter is the Chips and Technologies 65555 controller B The serial parallel port board expands the serial and parallel signals from the system board to the serial and parallel expansion connectors B The audio led board supports the microphone and headphone jacks the volume control switches and the amplifier and equalization circuitry 1 12 Product Description 1 4 3 Video system The standard video subsystem consists of An internal LCD Display 12 1 inch SVGA CTFT display 13 3 inch XGA CTFT display 2 Megabyte frame buffer An inverter to supply AC power to the LCD back light system A standard external VGA connector for use with CRTs and other VGA compatible displays 40 KByte Video ROM Product Description 1
95. ure 5 18 Removing the RTC Battery Cover 5 20 Removal and Replacement Procedures EN CAUTION To prevent damaging the RTC battery cable do not pull on the battery cable 6 Using tweezers disconnect the RTC battery connector from the system board 7 Remove the RTC battery Agure 5 19 Removing the RTC Battery Reverse the procedure to install a replacement RTC battery Removal and Replacement Procedures 5 21 Optical Disc Bay A CD ROM or DVD ROM drive can be installed in the optical disc bay To remove a CD ROM drive or DVD ROM drive complete the following steps Prepare the computer for disassembly Page 5 3 2 Remove the keyboard Page 5 14 Note For clarity the keyboard is shown removed from the computer The keyboard may be left attached to the system unit for this procedure 3 Place the tabs on the keyboard in the slots provided in the top cover 4 Remove the two retaining O screws 5 Reach into the access opening with a finger and push the drive toward the front of the computer 6 Remove the optical disc bay drive Figure 5 20 Removing the Optical Bay Drive To install a CD ROM drive or DVD ROM drive reverse the procedure 5 22 Removal and Replacement Procedures 5 8 Display Assembly To remove the display assembly complete the following steps Hinge Covers Prepare the computer for disassembly Page 5 3 2 Close the cover and place the computer on the workspace top side up and position
96. utch covers removal 5 23 Compaq Diagnostics 2 16 Compaq Utilities 2 7 components bottom 1 9 rear 1 8 right side 1 7 computer features optional 1 3 standard 1 2 models 1 1 specifications 6 2 computer checkup TEST error codes 2 10 computer setup 2 8 2 9 computer undocking 5 3 connector care when handling 4 2 connector pin assignments expansion 1 4 convenience base described 1 3 models 3 1 convenience base components front and right side 3 3 rear 3 4 Convenience Base II spare part number 3 7 specifications 6 11 country kit spare part number 3 8 CPU cover spare part number 3 3 D damage preventing from electrostatic discharge 4 3 to cables and connectors 4 2 to plastic parts 4 1 to removable drives 4 2 DC DC converter removal 5 31 spare part number 3 6 design overview computer 1 11 disassembly preparation computer 5 3 disassembly sequence 5 2 disconnecting power 5 3 diskette drive caring for 4 2 error codes 2 12 removal 5 5 removing and inserting 4 2 solving problems 2 24 spare part number 3 4 specifications 6 5 6 7 display solving problems 2 33 2 35 spare part number 3 3 specifications 6 3 display assembly removal 5 25 DMA system 6 14 documentation spare part numbers 3 9 drive CD ROM caring for 4 2 removing and inserting 4 2 diskette caring for 4 2 removing and inserting 4 2 hard caring for 4 2 removing and inserting 4 2
97. uter Setup 3 Click a language and press Enter 4 Click Computer Setup and press Enter 5 When you are finished click Exit 2 8 Troubleshooting Exiting Computer Setup 1 Click Exit 2 Select one of the following Exit options E Save Saves the new settings and exits Computer Setup NOTE Some settings may not take effect until the computer is restarted E Ignore Exits Computer Setup and restores previous settings m Cancel Returns to Computer Setup Computer Checkup TEST Computer Checkup TEST determines whether the various computer components and devices are recognized by the computer and are functioning properly You can display print or save the information that Computer Checkup generates NOTE Compaq Utilities are intended for testing only Compaq supplied components Testing of non Compaq components may be inconclusive Running Computer Checkup TEST 1 Plug the computer into an external power source A low battery condition can interrupt the program Connect a printer if you want to print a log of error messages Turn on the external devices that you want to test Turn on or restart the computer nA UN Access Compaq Utilities by pressing F10 when the blinking cursor appears in the upper right corner of the display 6 Click Computer Checkup View the Device List W If the list of installed devices is correct click OK W If the list is incorrect ensure that any new devices are installed p
98. vice connected 9 Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports Follow these steps to run Compaq Utilities a If you are running Compaq Utilities from the hard drive turn on or restart the computer Press F10 when the cursor appears in the upper right corner of the screen If you do not press F10 in time restart the computer and try again If you are running Compaq Utilities from diskette insert the Compaq Utilities diskette in drive A Turn on or restart the computer b Press Enter to accept OK c Select Computer Checkup TEST d Select Prompted Diagnostics e After Identifying System Hardware completes select Interactive Testing and follow the instructions on the screen 2 2 Troubleshooting 2 2 Clearing Passwords The power on password prevents use of the computer until the password is entered The setup password prevents unauthorized changes to Computer Setup To clear the passwords you must remove all power from the system board If you do not know the passwords use the following procedure to clear the password Remove all battery packs from the battery bay and MultiBay if applicable Disconnect the AC power Remove the real time clock battery Wait five minutes Reconnect the AC power Restart the computer During Power On Self Test POST a 162 System Options not set message appears ON Un h uN a 7 Shut down the compute
99. when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions IMPORTANT As you remove each subassembly from the computer place it and all accompanying screws away from the work area to prevent damage Removal and Replacement Preliminaries 4 1 Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care they tear easily CAUTION When servicing the computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the computer damage to a removable drive or loss of information observe these precautions E Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on then shut it down W Before removing a diskette drive or CD ROM drive ensure that a diskette or disc is not in the drive Ensure that the CD ROM tray i
100. wn 1 10 Product Description 1 3 7 Status Panel Lights Figure 1 8 Status Panel Lights The status panel lights are shown in Figure 1 8 and described in Table 1 7 Item Component ojo je n Hard drive activity light MultiBay activity light Number lock indicator Caps lock indicator Scroll lock indicator Table 1 7 Armada 1700 Computer Components Status Panel Function Indicates hard drive or CD ROM access Indicates MultiBay device activity Indicates that numbers lock is on Indicates that caps lock is on Indicates that scroll lock is on Product Description 1 11 1 4 Design Overview This section presents a design overview of the computer The overview is limited to field replaceable parts All replacement parts are listed in Chapter 3 1 4 1 System Unit The computer is a traditional clamshell design with a display assembly attached to a system unit The computer opens to reveal a backlit LCD display and a full function keyboard The display is designed for a continuously adjustable tilt angle 1 4 2 Internal Boards The system electronics are integrated on four printed circuit assemblies the audio led board system board modem board and the DC DC converter board W The audio led board provides support for the audio functions W The system board integrates the processor on board memory level 2 cache local bus video adapter and PCMCIA CardBus adapter W The optional modem board supports data or fax f
101. word to exit QuickLock QuickBlank Press any key or click the mouse Brightness or contrast needs adjusting Adjust the control s with the hotkeys Fn F9 and Fn F10 Screen has overheated Display was switched to the external monitor System initiated Suspend System has entered a critical low battery condition If computer is in direct sunlight move it and allow it to cool Press the Fn F4 hotkeys to display information on the computer screen Press the suspend button to exit Suspend Enter the power on password if prompted Immediately connect the computer to an external power source or replace the battery pack Continued Troubleshooting 2 33 Table 2 25 continued Problem External monitor does not display information Small red green or blue spots appear on the computer CTFT display Display on an external monitor is distorted The image has a black border and does not fill the Screen 2 34 Troubleshooting Probable Cause External monitor was connected after the computer was turned on The external monitor signal cable or power cord is not properly connected Small spots called on pixels often appear on CTFT screens Compaq limits the number of these on pixels to 0 003 percent Incorrect display device drivers are installed or incorrect resolution is set The external monitor is not Energy Star compliant but monitor energy saving feature is enabled The

Notice - InformaticaNapoli

Contents

Download Pdf Manuals

Related Search

Related Contents