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HP ProLiant BL620c G7 Server Blade User Guide

1. Component identification 12 me pee 1 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Vide For connecting a video monitor For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 13 Operations Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade Use a virtual power button selection through iLO 3 e Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see the enclosure setup and installation guide on the HP website http www hp com support For more information about iLO 3 see iLO 3 Standard Blade Edition technology on page 73 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures
2. To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded adapter or mezzanine signals Server blade signal c7000 interconnect bay c3000 interconnect bay Interconnect bay labels FlexFabric adapter 1 1 1 e Embedded FlexFabric adapter 2 2 1 e Embedded FlexFabric adapter 3 1 1 e Embedded FlexFabric adapter 4 2 1 amp Embedded Mezzanine 1 3 and 4 2 B Mezzanine 2 5 and 6 3 and 4 Ei 7 end 8 3 and 4 Mezzanine 3 5 and 6 3 and 4 o 7 and 8 3 and 4 Dual port mezzanine card ports and four port mezzanine card ports 1 and 2 Four port mezzanine card ports 3 and 4 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Setup 27 Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass Thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Ur IMPORTANT To connect to a net
3. 15 Install the front panel hard drive cage assembly 16 Install the access panel on page 16 17 Install the hard drives Hot plug SAS or SATA hard drive option on page 47 18 Install the server blade Installing a server blade on page 28 19 Power up the server blade on page 14 Hardware options installation 35 Memory option Several DDR3 RDIMM option kits are available to expand server blade memory The server blade supports dual rank and quad rank DIMMs Server blades using Intel Xeon E7 family processors support up to 1 TB of memory using 32 x 32 GB DIMMs 16 DIMMs per processor Server blades using Intel Xeon 6500 and 7500 series processors support up to 512 GB of memory using 32 x 16 GB DIMMs 16 DIMMs per processor The server blade supports the following DIMM speeds e Dualrank PC3 10600 DDR 1333 DIMMs operating up to 1066 MHz e Quad rank PC3 8500 DDR 1067 DIMMs operating up to 1066 MHz Depending on the processor model you can reduce the memory clock speed to 978 or 800 MHz For more information see Memory subsystem architecture on page 39 NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 68 For DIMM slot locations see DIMM slot locations on page 12 Memory overview The HP ProLiant BL620c G7 Server
4. Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 82 Loose connections on page 84 Service notifications on page 84 Troubleshooting 86 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentati
5. IIl or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive e Windows repository server Windows or Linux deployment o o o Windows 2000 or Windows Server 2003 OS installed Network connection CD ROM drive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1 02 1 3 1 07 1 3 1 08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e Network server with an OS installed Deployment methods Four primary deployment methods are supported iy IMPORTANT To deploy a server blade without the HP Insight Control server deployment create a bootable diskette or image of a bootable diskette e PXE deployment on page 64 e CD ROM deployment on page 64 e Diskette image deployment on page 65 e SAN configuration on page 66 Software and configuration utilities 63 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series NICs can be configured to boo
6. If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 106 Specifications Environmental specifications Temperature range 10 C to 35 C 50 F to 95 F 30 C to 60 C 22 F to 140 F Relative humidity noncondensing 10 to 90 28 C 82 4 F 57610 95 38 7 C 101 7 F Non operating Altitudet Operating 5050 m 10 0007 Non operating 9144 m 30 000 fi The following temperature conditions and limitations apply All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F TMaximum storage altitude corresponds to a minimum pressure of 70 kPa 10 1 psia Server blade specifications 5 56 cm 2 19 in 51 28 cm 20 09 in 3673 am Ah 11 0 kg 24 2 Ib Weight minimum 8 12 kg 17 9 Ib Specifications 107 Technical support Before you
7. www hp com go selfrepair Technical support 113 ms EI CAEXEIRRIEU EZR SEE RF E SL ARAB GO SCHILLER Ed SOI HERITS AORE EL COLERE CSR MRANHVYED BROM CSR MA EAT NEEE TED EHP HEHEH ERRTRIEE AVLE H PILOM Sigi SFMICRMLTTEESES CSR IETF 00 238 U NH U eT e D BEBCKENDADER BA LC LEE EE KR e RICH FO EET ECKE ENEE ES REEGELE AR OO tNEBOIEGERHCI Sa Lut LEO SEA MER ERE NDGAIIE BRU EFORRI RR EN D EANRORABAICSW TS ARARA SRL TUM E REEY ERXERITSCEMTERT HPRRO MROMMIS MESCBBATLHVECA MMORMEMMT DEI HPEISHPEM FREI KSRRRABALRVET MRASOTIId ABMRAMSACERRARCHSSAM ENMTWETF SPMD REGIA WI ko Tit CSRABMEBBRAC KFICHALEF Et II oci BMRA SABE CEI KY BAFTA AMG KFICKRETSCCEMMGBAMHVET R ABERE SIS HOBBRABOML BBL TOKENS m i ENT Ltd RAO CSRAB x EIERNE MER EHPIIGBET SBRMHASMEIDMRRENTWET MMB MH EHPISGE ETF SGBMHSPAL JEMEN G XIESSSEBIAD ITERA EHPIS3GX LC ESL AMBRE ET D ME Lut BOHLER LI AC CSL GRASS IRURE HP o Aa AWAR NET EA SEDMI D HAHAHA LUMRRARESAABL EAT DER EH LEX SteEBELET P ATEI HP FARENS EP THES CSR ABE LS RTREHRAG HEIERST 8 ANE SE 3 SA D ADLE TT RABI LE WRELMRA HP Cok HP REGER STEDE TARE RT LEA CSR BHT RHEE HP OG BET ED BOR REIT BR A PASE CSR BB ENER EREA LMA MRK HP SAA JA 79 1x HR 25 EIS REMALIAH TRH EPA L RES BER ADAE ERE EARRA KITE Fit MR ER HP Ag f BR Ed ARE AATF SA EIERBUDRIEBERSSZER HP A AETAT AKT ENE RT Min R ik HAE HP MAIR e SC
8. 1 Fault UID LED amber blue 2 Online LED green SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been received and blue for this drive it also has been selected by a management application The drive is operating normally and it has been selected by a management application regularly 1 Hz Replace the drive as soon as possible a OF Tre dive ison bf ot acne corey Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been received regularly 1 Hz for this drive Replace the drive as soon as possible Flashing irreaularl The drive is active and it is operating normally
9. For more information about HP Insight Control see the HP website http www hp com go insightcontrol e SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with
10. IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To remove the component 1 Power down the server blade on page 14 Operations 19 Remove the server blade on page 15 2 Remove the access panel on page 16 3 Do one of the following 4 o Remove the battery pack from the left DIMM baffle o Remove the battery pack from the right DIMM baffle Operations 20 Setup Overview Installation of a server blade requires the following steps 1 Install and configure an HP BladeSystem c Class enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade ROM Complete the server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP w
11. Is there an IML entry identifying the problem 3 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 4 Go to Server 1 Obtain failure information from IML entry if available Check the Insight Display Onboard Administrator error message and perform the suggested action Is there Sufficient information to identify failing component 5 Replace or reseat component identified as failed or about to fail 1 Mark the corresponding IML entry as repaired if present A predictive 6 failure alert has You may need to replace the hard drive been received for this drive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 96 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 97 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power t
12. To configure memory for Mirrored Memory mode observe these additional constraints e For the server to support Mirrored Memory all processors must have a valid mirroring configuration e The minimum allowable configuration is four DIMMs per processor e Both memory controllers for each processor must be populated with the same DIMM configurations e Although this configuration requirement is the same for Hemisphere mode and Mirrored Memory mode only one of the two modes can be enabled at a given time Installing DIMMs To install the component 1 Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 JS m m Do one of the following o If installing processor 1 DIMMs remove the right DIMM baffle on page 18 o If installing processor 2 DIMMs remove the left DIMM baffle on page 17 5 Open the DIMM slot latches Hardware options installation 46 6 Install the DIMM 7 Do one of the following o Install the right DIMM baffle o Install the left DIMM baffle Install the access panel on page 16 Install the server blade Installing a server blade on page 28 10 Power up the server blade on page 14 Hot plug SAS or SATA hard drive option We IMPORTANT To avoid improper operation install only hot plug hard drives in this server blade iy IMPORTANT The following configurations are not supported e Installation of both SAS and SATA hard d
13. perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method if an application stops responding e Execute one of the following commands using the Onboard Administrator CLI poweroff server bay number or poweroff server bay number force The first command initiates a controlled shutdown of applications and the OS before the server blade enters standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This emergency method forces a shutdown if an application stops responding e Use the Onboard Administrator GUI to initiate a shutdown Operations 14 a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bay
14. the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Hardware options installation 54 Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data e When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity e HPisnotliable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them We IMPORTANT To avoid damage to the server blade support the riser board when installing the TPM board and rivet Power down the server blad
15. 55 56 57 troubleshooting 80 84 troubleshooting flowcharts 84 troubleshooting resources 80 troubleshooting firmware upgrade utility 80 Trusted Platform Module TPM 54 55 56 57 Type I or Type Il mezzanine card 49 U updating the system ROM 74 USB CD ROM drive 65 USB connectors 12 USB devices 58 USB support 74 utilities 61 utilities deployment 67 68 V Version Control 77 Version Control Agent YCA 77 Version Control Repository Manager VCRM 77 video connector 12 58 video connector cabling 12 virtual CD DVD ROM 65 virtual floppy 66 W warnings 81 Index 122 website HP 108 wireless devices 104 105 Index 123
16. Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 7 Does error information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 6 Record action 9 taken 8 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade UseilO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Usea local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS e Server does not boot SmartStart Troubleshooting 92 Possible causes e Corrupted OS e Hard drive subsystem problem e Incorrect boot order setting in RBSU 1 HP ROM Based Setup Utility User Guide http www hp com Sservers smartstart POST problems flowchart on page 90 e Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 e Controller documentation HP Insight Diagnostics on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
17. Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Software and configuration utilities 76 Keeping the system current Drivers aa I IMPORTANT Always perform a backup before installing or updating device drivers The server blade includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 67 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server blade supports To verify that your server blade is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server blade enter the following web address into the browser http www hp com support lt servername gt In place of lt ser
18. BTA ATRERARENSES HP SOKTHYXBR AS fe D 8 SR FREE Gent HR BR ril S CSR HPS T NIMEARIE MAFFE INL MBER Enn EI TES ARMA BEKRA WREE GARE HP BALL RARA AB Ia A RAB up DEE JRR CSR AB AE ROMA EA EE AG A SR TG IRBE SR HP MRK A HERE HP AE HERE OH GER TE 5 VINER RDA AE ACER HP AE AY AB IEU ARIS FT He HE AY ROE FERE AVA OE MRA AEE AR BARER HP TRER ERIEX MERKA FRATAR HP OGGE TE BE GN MBAR HERE BER FER AX HP R BITE RANER 18506 wR ERAR FAIR BT XU ipa HP Bak http www hp com go selfrepair Technical support 114 EF BA TREE H HP RET Sat AAA TREZ CSR RHR DESE op B 818 RIMS ASHER EA RIIETE gt ANE BNR HP sk HP BR3SOUS REM MEETS CE HFRS ISS T TER L RER CSR E RTR BI HP HE BKT KREERTE EIR CSR PEIUS PREX BIS EF BT METER AE EREA o RER HP BIRGER HP IGG BUL BR ASAT ASAI HH EE FR RSS BH ALAS o e BM EF 8 FT HEFTER AE BSR SEL SEET AE AB THHE RH TB tA REER HP 2310 583 gt AAT RE RUBEN ERE MER gt R Hite Ate eA RA 3 HEM fiti RHE HP BERBERE RT B TEE BUR RE o AAEEFRE HP BRAM ERE f4 BIEESECEGEIBUR BUE HEART I BETA an BM AAS RB at A E CSR BEGI FEILER DUR gt ERA Stat F BARD NEPPE RRES SERA gt FAE ERE TATE HP REDD BARA AER TRANS HEE OAR HP SER CSR FIRE EEIX BUM FI PAA o TPEGHRISEUS CERIS HP gt uA AAA GE 485 5 ALFA HRS E HP gt FRE 4105 75 BRE GER BOR RR ESO ST HEGE ROR SCAGEORHRIRBO SE E HP RER UIA AR SHEER ETAK HP GB ETE ETER BRER AEE GB
19. Blade is offered in two models one that uses the Intel Xeon E7 family processors and the other that uses the Intel Xeon 6500 and 7500 series processors The architecture of these processors departs radically from previous Intel Xeon front side bus based architectures In front side bus architectures the memory controller was incorporated in the northbridge which produced a common sharepoint for memory accesses for all processors Similar to the dual socket Intel Xeon 5500 processors the Intel Xeon E7 family and 6500 7500 series processors employ a NUMA architecture This architecture incorporates QPI links for point to point connectivity between processors and provides dedicated local memory for each processor To enable greater memory expansion capability the DIMMs are not connected directly to the processor through the memory controller In the Intel Xeon E7 family and 6500 and 7500 memory subsystems each memory controller uses a dedicated Intel SMI to connect to an Intel SMB The SMB is connected to two DDR3 memory channels that support four DIMM sockets To provide greater memory bandwidth over previous Intel Xeon multiprocessor architectures each Intel Xeon E7 family and 6500 7500 series processor includes two integrated memory controllers Each memory controller contains two SMIs Therefore four SMls per processor connect to four SMBs Because each buffer supports 4 DIMM sockets a single processor provides a total of 16 DIMMs On serv
20. F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit
21. USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data Software and configuration utilities 74 External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 58 For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a per
22. a system crash HP Memory Quarantine isolates the bad memory location before it affects other data It does this by using a patrol scrubber that constantly inspects the memory for errors If an error is found the hardware attempts to correct it If the hardware cannot correct the error the operating system is notified Then the memory address is tagged as bad so that the operating system does not use this memory location Online Spare memory population guidelines Online spare memory provides protection against persistent DRAM failure It monitors DIMMs for excessive correctable errors and copies the content of an unhealthy rank to an available spare rank in advance of multi bit or persistent single bit failures that may result in uncorrectable faults Rank sparing is more efficient than DIMM sparing since only a portion of a DIMM is set aside for memory protection When Online Spare memory is enabled the first ranks of DIMM pair 4A 5A are set aside as the sparing ranks Therefore the available memory is reduced by the size of the first ranks of DIMM pair 4A 5A If a DIMM rank on either of the SMI buses exceeds its correctable ECC threshold then the contents of the failing DIMM ranks are copied to the spare DIMM ranks Once the copy is complete all memory accesses to the previous failing DIMM ranks go to the spare DIMM ranks No performance penalty occurs for rank sparing other than the time it takes to copy the data from the failing rank t
23. blade memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 Be Bein Jm Size R rank 2R Dual rank AR Quad rank Data eee x4 Fr pee ie Fe MERE 4 Voltage rating L Low voltage 1 35v Blank or omitted 2 Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz Hardware options installation 37 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com DIMM installation guidelines Each supported processor contains two memory controllers per processor Each memory controller can support up to eight DDR3 registered 1 5V DIMMs RDIMMs and 1 35V low voltage DIMMs LV DIMMs LV DIMM support is limited to HP ProLiant BL620c G6 Server Blade models that support the Intel Xeon E7 processors Four memory controllers across two processors provide a total of 32 DIMMs per system When installing DIMMs observe the following minimum gu
24. componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Technical support 111 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verz
25. contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners id
26. rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 75 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power d
27. server blade options 30 installing server options 30 installing the access panel 16 installing the Trusted Platform Module board 55 Integrated Lights Out 2 iLO 2 14 61 Integrated Lights Out 3 iLO 3 61 73 Integrated Management Log IML 75 interconnect bay numbering 26 interconnect module 26 interconnect modules installing 26 Index 120 internal health LED 8 internal SD support 75 internal USB connector 10 internal USB functionality 74 75 J Japanese notice 102 105 K Korean notices 102 L laser compliance 103 laser devices 103 LED health 8 84 LEDs 7 8 LEDs front panel 8 LEDs hard drive 8 LEDs SAS hard drive 8 LEDs SATA hard drive 8 LEDs troubleshooting 80 left DIMM baffle removing 17 Lights Out network based deployment 61 64 loose connections 84 Low voltage DIMMs 36 M maintenance guidelines 77 management tools 61 72 memory 37 70 71 memory options 30 36 memory overview 36 memory performance optimization 42 memory RAS 43 memory subsystem architecture 39 memory Advanced ECC 69 70 memory mirrored 46 69 71 memory online spare 69 70 memory RAID 69 mezzanine card 49 minimum hardware configuration 83 mirrored memory 69 70 71 modifications FCC notice 100 N network connections 27 network based PXE deployment 61 O online spare memory 45 69 operating system version support 78 operating systems 78 operating systems supported 78 operations 14 O
28. time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website hitp www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces
29. with the same part number Hardware options installation 30 CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed We IMPORTANT Processor socket 1 must be populated at all times or the server blade does not function To install the component 1 Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Ss Za en gw Remove the hard drives 6 Remove the front panel hard drive cage assembly on page 19 7 Remove the heatsink blank A S CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Hardware options installation 31 8 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover iy IMPORTANT Be sure the processor remains inside the processor installation tool 9 f the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area Hardware options installation 32 10 Align t
30. 8 Array Klee 71 Option ROM Configuration EE 71 Re entering the server serial number and product ID 72 TN 72 Automatieserer RV 72 xe Em 73 iLO 3 Standard Blade Edition technology mu munasummemnemeerminmirn viiite 73 AEMONA EE ENE E eeh ee Ee 73 Redundant ROM support 74 USB support and huncttonalt eene ener eene enne enne nnns 74 mena Psp NN 75 Eee EE 75 HP TE Be igh EN ec o 75 HP Insight Diagnostics survey functionality oie ease ODD ORO 75 Integrated Management ago e Pe ERE UE M HH RH MPH M ME KU E MEMMIUS 75 Remote support and analysis tools cccccccssscesssceesseeessececsseeceeecceseeesssecesseeecsseeessseeesseeeeseeecssesesseeessseeessaes 76 HP Insight Remote Support software cs us Ee ERE E ERN EH RN MEHR 76 FEN 77 Drivers saksere 77 Version Conia RET oet ea ERE pM SR EN NT RE MM IMS 77 Proliant Suppor Packs po UN IN INI PMID DOPO IN IN INIM IN ID DNI RN IN ON LIONE 77 Operating System Version Suppor eese eese EENS ENEE 78 duum 78 HP Smat Update Manager vass 78 Contents 4 Change control and proactive notification essen emen nene 79 Gol 79 HE 1 MEMINI EE T T T TI TT TN 80 Troubleshooting tespu el 4 80 Prediaghostie steps ros EN UNE eC en 80 Important satety information HERR ER es IE ERR HE HI IHE ENG 80 Symptom information cccccccsscccsssccsssceesseceessecesseeees
31. BP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Software and configuration utilities 61 Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment infrastructure IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployme
32. C Memory Press the Enter key NSU S N Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced ECC see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory 1 Install the required DIMMs Installing DIMMs on page 46 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Online Spare with Advanced ECC Support Press the Enter key ENN Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory 1 Install the required DIMMs Installing DIMMs on page 46 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key N S SON Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Software and configuration utilities 70 C
33. CD or see Troubleshooting resources on page 80 Loose connections on page 84 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Controller documentation Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 HP contact information on page 108 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 General diagnosis flowchart on page 86 Troubleshooting 93 Start OS boot problems 2 Go to POST Problems Does the 1 server boot Disable Fast Boot in RBSU Does server SmartStart and check server boot still boot with CD order errors No 3 i Troubleshoot possible hard driv
34. Component identification 8 Online activity Fault UID LED Interpretation LED P green amber blue Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive Replace regularly 1 Hz the drive as soon as possible The drive is offline a spare or not configured as part of an array System board components 5 System maintenance switch 6 Mezzanine connector 2 Type I or Type Il 4 7 Mezzanine connector 1 Type I only 8 System board thumbscrews 3 9 Enclosure connectors 2 10 Embedded FlexFabric adapter amp 11 SAS SATA signal connector 12 Mezzanine connector 3 Type or Type Il 13 Cache module connector Processor 1 DIMM slots 16 Component identification 9 Hem Deseription Sytem bote SAS SATA backplane power connector The symbols esee correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL 20c G7 Server Blade Installation Instructions that ship with the server blade System maintenance switch The system maintenance switch SW1 is an eight position switch that is used for system configuration The default position for all eight positions is Off S iLO 3 security Off iLO 3 security is enabled On iLO 3 security is di
35. FB ARR HEAR 135 HP ERAI T RER ABABA ARIS E ERFAR SB BS HP df3 ME 42 HP HEL Fa AUS AAS Ao VE FE DA MN OG 83488 SHS UES S Hay DA A e CSR FS OG AS SAS USUC AS 712 SO HP ET HP An SSAA EE MBIA 84 YAO CSR FES AS SIN Fel7t Asstt a HOEN HPE HS ER HS NEA ZUA ASA AEG USS SUCH CSR PSUS F 7A SHA VEUM DA ME Fet als ARSON BET 8 APS ALT HPO 0 5 amp 9 WAS 288 SS o MH AO et SSH 3 FAH SPEL DAME r ME APSO 8E O FESS 194 HE Set IISSETE SAAHA SER ot AS Ap HPO 0 SO WAS 48 SS ASA TAS AZO Sore 23 AH fol uper F7r H S AO mA IISE UEU a UT HP FSS 194 MI Fot S71594TE guder HPE SOS 24 238 dai SL MH A x 5913 amp Sol FEE salo spa UHC oA FEE Illustrated Parts Catalogoll No eru EA 50 EL CSR FSE Ma SHS HAY AAO Ag IT OE SAA ASO 71394TE HE 0 FY ELI AeA ZA ASE SS FI HBO S5 AACS SA ETF AMU u Ate Ss FI ASUCt T amp 0 geo HP 7S AA HET lat AS eiss SSS 8 AAU HPE Ao HY St HBS HPS Usa OF SHEA 01 5 amp CSR ugesi SEI Bl SE en AIA EC so Best FSS HPS Seto Of ote SPAS APE 712 u ss SAS IS Sg HP Eo ELT o uj 240 YS SSS MSE ZS HE 20 Ha SSA Sm Preto Ok BUCH 230 g e Sas HELSA NE SS HP wall FEN M HSS YTE T UEU 194 SE elo SS HPE DE ES P HE BSE PES OSH SSAA 2 Ye MH AE FG EU HP 224 A Fe CS Io HE AA et up S e AHS MHA ASAAA SISA AL SO AY 230 HAE HP Y AtO S hitp www hp com go selfrepair S amp ele AI 9 rin ni Technical support 115 Acronyms and abbreviations ACU Array Confi
36. HP ProLiant BL620c G7 Server Blade User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 613849 003 April 2011 Edition 3 O Copyright 2010 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel Pentium and Xeon are registered trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Java is a registered trademark of Oracle and or its affiliates Contents FEE RER EN d Front panel components and LEfe eene enne ee nennen rene ee nnn inrer nennen 7 SASand SATA hard drive LEDS os taper M PRA DM M aM MM eT UD M NA LEM UL EE M MEM 8 SAS and SATA hard drive LED combinations EEN 8 System board com
37. OS Windows Server amp 2003 cannot be installed from a USB CD ROM on the HP c Class Blade SUV Cable if the hard drive is completely blank no partitions defined To install Windows Server amp 2003 use one of the following methods e Make a partition on the hard drive that Windows Server 2003 will be loaded on e Use the SmartStart CD 7 60 or later e Use the Rapid Deployment Pack For instructions see the HP website http h18013 www1 hp com products servers management rdp html jumpid reg R1002 USE N Diskette image deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 62 Software and configuration utilities 65 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment e ilO virtual floppy on page 66 e PXE PXE deployment on page 64 Creating a boot diskette The Smar
38. Repeat steps 1 through 3 Change position 6 of the system maintenance switch to off 10 Repeat steps 5 and 6 iy IMPORTANT When the server blade boots after NVRAM is cleared a delay of up to 2 minutes is normal During this delay the system appears non functional Do not attempt any procedures during the delay Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Change positions 1 5 and 6 of the system maintenance switch to on Install the access panel on page 16 Install the server blade in the enclosure and power up the server blade After the system beeps repeat steps 1 through 3 p om mo DW oM gt Change positions 1 5 and 6 of system maintenance switch to off a Repeat steps 5 and 6 If both the current and backup versions of the ROM are corrupt return the system board for a service replacement To switch to the backup ROM when the System ROM is not corrupt use RBSU Component identification 11 DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor The supported AMP modes use the letter assignments for population guidelines
39. Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server blade automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer exp
40. Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as Obligatorio componentes para los que la reparaci n por parte del usuario es obligator
41. able tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e fa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e H problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Server health LEDs Some server blades have an internal health LED and an external health LED while other server blades have a single system health LED The system health LED provides the same functionality as the two separate internal and external health LEDs Depending on the model the internal health LED and external health LED may either appear solid or they may flash Both conditions represent the same symptom For the location of server blade LEDs and information on their statuses see the server blade documentation on the HP website http www hp com support Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the fir
42. alysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support
43. ata to the hard drives Installing a cache module Hardware options installation 51 aa CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up dota and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To install the component P Close all applications and power down the server blade on page 14 This procedure flushes all data from the cache Remove the server blade on page 15 Remove the access panel on page 16 If installed remove the mezzanine card on mezzanine connector 3 5 Locate the cache module connector Syste
44. ation including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Software and configuration utilities 73 Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server blade with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 67 Redundant ROM support The server blade enables you to upgrade or configure the ROM safely with redundant ROM support The server blade has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard
45. ation violates the rule requiring that the spare rank size of DIMM pair 4A 5A 1 GB be equal to or larger than the single rank size of the other DIMM pair locations since the rank size of a 4 GB DIMM in pairs B C D E F or G would be larger 2 CB than the spare rank size of the 2 GB DIMM pair in 4A 5A 1 GB Hardware options installation 45 Mirrored Memory population guidelines Errors that are not corrected by ECC SDDC or DDDC cannot be corrected by Online Spare memory By providing added redundancy in the memory sub system Mirrored Memory provides the greatest protection against memory failure beyond ECC SDDC DDDC and Online Spare memory In Mirrored Memory mode each Lockstep DIMM pair of a memory controller has a mirrored DIMM pair on the other memory controller of the same processor Upon detecting an uncorrectable memory error from a DIMM pair of a memory controller the processor avoids a system crash by reading the mirrored DIMM pairs from the other memory controller In this case the system management routine disables the failed DIMM Further memory reads and writes occur only on the mirrored DIMM pairs The exceptions to Mirrored Memory mode are the following e n Mirrored Memory mode half of the memory is allocated to memory protection e Theavailable memory bandwidth is reduced by up to 50 in this mode e Mirrored Memory mode Online Spare mode Hemisphere mode and interleaving cannot be enabled simultaneously
46. away from the server blade e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server blade Enable the TPM in the OS For OS specific instructions see the OS documentation 6 MO UR SN Hardware options installation 56 CAUTION When a TPM is installed and enabled on the server blade data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc7 32774 aspx Server updates with an HP Trusted Platform Module and BitLocker enabled When a TPM is installed and enabled in RBSU and when the Microsoft Windo
47. ay to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 75 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 7 1 and Erase Utility on page 73 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for Proliant or the HP website http www hp com go Ffoundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to appl
48. blade on page 15 3 Press the access panel release button and then slide the access panel to the rear 4 Remove the access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade Allow the panel to extend past the rear of the server blade approximately 1 cm 0 25 in 2 Slide the access panel to the closed position Remove a hotplug SAS or SATA hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 8 2 Back up all server data Operations 16 3 Remove the hard drive UUA Ni lig Ni ue d To replace the component reverse the removal procedure Remove the left DIMM baffle To remove the component 1 5 p Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 If installed remove the batte
49. cal Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Technical support 109 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibil
50. designed to take advantage of multiple stages of memory interleaving to reduce latency and increase bandwidth Each Intel Xeon E7 family and 6500 7500 series processor contains two memory controllers as shown in the illustration below Each memory controller has two SMI buses operating in Lockstep mode Each SMI bus connects to an SMB or buffer as shown in the illustration below The buffer converts the SMI to DDR3 and expands the memory capacity of the system Each buffer has two DDR3 channels and can support up to four DIMMs for a total of 16 DIMMs per processor or 32 DIMMs per HP ProLiant BL620c G7 Server Blade with both processors installed Memory speed is not affected by number of DIMMs ranks or voltage All DIMMs run at the highest possible speed for a given processor DDR3 memory speed is a function of the QPI bus speed supported by the processor e Processors with a QPI speed of 6 4 GT s run memory at 1066 MT s Processors with a QPI speed of 5 6 GT s run memory at 978 MT s Processors with a QPI speed of 4 8 GT s run memory at 800 MT s Successive cache lines are interleaved between the DIMMs and the Lockstep SMI channels of the two memory controllers in the processor such that adjacent cache lines reside on different memory controllers SMIs DIMMs and DIMM ranks for better performance To take advantage of this feature DIMMs should be populated evenly between all SMI channels If an SMI channel pair has more DIMMs than others t
51. e on page 14 Remove the server blade on page 15 Place the server blade on a flat level work surface PPS Remove the access panel on page 16 CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data in Install the TPM board Press down on the connector to seat the board System board components on page 9 Hardware options installation 55 6 Install the TPM security rivet by pressing the rivet firmly into the system board le e ce 7 Install the access panel on page 16 8 Install the server blade Installing a server blade on page 28 9 Power up the server blade on page 14 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations Always store copies of the recovery key password
52. e on page 14 This procedure flushes all data from the cache Remove the server blade on page 15 Remove the access panel on page 16 Install the cache module Installing a cache module on page 51 Connect the cable to the battery Hardware options installation 53 6 Install the capacitor pack Install the server blade Installing a server blade on page 28 Power up the server blade on page 14 HP Trusted Plattform Module option Use these instructions to install and enable a TPM on a supported server blade This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key password on page 56 3 Enabling the Trusted Platform Module on page 56 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 68 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLlocker Drive Encryption feature For more information on Bitlocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed
53. e a cache module to be installed Upgrade options exist for the integrated array controller For a list of supported options see the QuickSpecs on the HP website http www hp com support The server blade supports both of the following options You can install up to two cache modules in any combination e BBWC options BBWC consists of a cache module and a battery pack also called a BBWC enabler The DDR cache module buffers and stores data being written by the controller When the system is powered on the battery pack continuously recharges through a trickle charging process lasting 15 minutes to 2 hours depending on the original charge In the event of system power failure a fully charged battery pack can maintain the cached data for up to 72 hours BBWC is available through optional Smart Array mezzanine controllers e FBWC options FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack charges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data FBWC is available as an optional upgrade to the embedded P410i Controller or through optional Smart Array mezzanine c
54. e diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 80 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions MA AQ ANG AN Ai 11 0 kg 24 2 Ib AN Sn EI Warnings This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To red
55. e subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 Check CD DVD ROM controller and cable 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does 8 Does condition still Break server down condition exist to minimum configuration still exist Yes Does condition still exist Add parts back to configuration to isolate component Does 9 condition still Troubleshoot or replace basic exist server spare parts 10 Go to General Diagnosis See the server blade OS boot problems flowchart on page 92 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 94 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condi
56. e the mini divider or divider o c3000 mini divider Push the divider toward the back of the enclosure until the divider drops out of the chassis o c3000 divider a Push the divider toward the back of the enclosure until it stops b Slide the divider to the left to disengage the tabs from the wall c Rotate the divider clockwise Setup 24 d Remove the divider from the enclosure Creating a full height device bay blank 1 Obtain the coupler plate o If you are using a device bay blank that came with the enclosure the coupler plate can be found with the contents of the full height device shipping box o Ifyou are using a device bay blank that you purchased as an option remove the coupler plate from inside the blank 2 Fitthe coupler plate into the slots on top of the blank and then slide the coupler plate back until it snaps into place Setup 25 3 Fit the slots on the bottom of the second blank on to the tabs on the coupler plate and then slide the second blank forward until it snaps in place 4 Install the full height blank into the device bay Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Interconnect bay numbering and device mapping e HP BladeSystem c7000 Enclosure Setup 26 e HP BladeSystem c3000 Enclosure
57. ebsite http www hp com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e HP Business Support Center website http www hp com support Preparing the enclosure HP BladeSystem enclosures ship with device bay dividers to support half height devices To install a full height device remove the blanks and the corresponding device bay divider CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank We IMPORTANT For optimal cooling and system performance configure the c7000 enclosure with ten fans and configure the c3000 enclosure with six fans Setup 21 1 Remove the device bay blank 2 Remove the three adjacent blanks Removing a c7000 device bay divider 1 Slide the device bay shelf locking tab to the left to open it Setup 22 2 Push the device bay shelf back until it stops lift the right side slightly to disengage the two tabs from the divider wall and then rotate the right edge downward clockwise 3 Lift the left side of the device bay shelf to disengage the three tabs from the divider wall and then remove it from the enclosure Setup 23 Removing a c3000 device bay mini divider or device bay divider 1 Slide the locking tab down Remov
58. emory errors or reduced memory performance Examples o Ifthe configuration is eight quad rank 8 GB DIMMs and eight dual rank 8 GB DIMMs installed in a single processor configuration the quad rank DIMMs must be installed in the white DIMM connectors 4A 5A 12B 16B 2C 7C and 10D 14D The dual rank DIMMs must be installed in the black DIMM connectors 3E 6E 11F 15F 1G 8G and 9H 13H For illustrations of the connections between the processor memory controllers and DIMMs see Memory subsystem architecture on page 39 o If the configuration is six quad rank 8 GB DIMMs and ten dual rank 8 GB DIMMs in a single processor configuration the quad rank DIMMs can be located in any of the corresponding white DIMM pairs 4A 5A 12B 16B 2C 7C and 10D 14D as long as they are installed at the end point of the DDR3 channel Hardware options installation 38 e AMP modes Advanced ECC DDDC HP Memory Quarantine Online Spare and Mirrored Memory have further requirements beyond the ones listed here For additional memory configuration requirements see the corresponding AMP sections o Advanced ECC memory population guidelines on page 44 o Double Device Data Correction on page 44 o HP Memory Quarantine on page 45 o Online Spare memory population guidelines on page 45 o Mirrored Memory population guidelines on page 46 Memory subsystem architecture The Intel Xeon E7 family and 6500 7500 series processor memory architecture is
59. entifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 108 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of
60. er blades using Intel Xeon E7 family processors each DIMM can be up to 32 GB for 512 GB per processor 16 DIMMs x 32 GB On server blades using Intel Xeon 6500 and 7500 series processors each DIMM may be up to 16 GB for 256 GB per processor 16 DIMMs x 16 GB Low Voltage DIMMs In addition to standard 1 5V DDR 3 DIMMs the HP ProLiant BL620c G7 Server Blade that uses the Intel Xeon E7 family processors also supports 1 35V LV DIMMs in 8 GB 16 GB and 32 GB options The LV DIMMs save up to 15 to 20 percent per DIMM compared to using the standard 1 5V DIMMs This savings is made possible by the Model 7510 Intel SMB included on the HP ProLiant BL620c G7 Server Blade model that Hardware options installation 36 Dual supports the Intel Xeon E7 family processors LV DIMMs are not supported on the HP ProLiant BL620c G7 Server Blade that uses the Intel Xeon 6500 and 7500 series processors and quad rank DIMMs To understand and configure memory protection modes properly an understanding of dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server
61. f the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to Regulatory compliance notices 99 radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the
62. f the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration Software and configuration utilities 71 e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3
63. failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population requirements e Mirrored Memory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure In this mode the system maintains two copies of all data If an uncorrectable memory error occurs the system automatically retrieves the good data from the mirrored copy The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate Software and configuration utilities 69 e RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring Advanced ECC memory To configure Advanced ECC memory 1 Install the required DIMMs Installing DIMMs on page 46 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced EC
64. fic processors e Intel Xeon E7 family processors E7 2800 family and the E7 8867L low voltage processor e Intel Xeon 6500 7500 series processors A server blade that originally ships with Intel Xeon E7 family processors supports only Intel Xeon processor E7 family processors A server blade that originally ships with Intel Xeon 6500 or 7500 series processors supports only Intel Xeon 6500 or 7500 series processors All installed processors must be identical You can use one of four methods to determine what processor shipped with the server blade e Use HP Insight Control and the Systems Insight Manager management console configured with WBEM For more information see the documentation on the HP website http www hp com go foundationmgmt docs e Use the operating system for example the System Properties for Windows e View the server POST start up screen data e Press F10 at boot to run the Inspect Utility and then view the system management BIOS page HP recommends that all installed processors have at least two identical DIMMs installed in the associated DIMM sockets For more information see DIMM installation guidelines on page 38 WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server blade malfunction and damage to the equipment multiprocessor configurations must contain processors
65. guration Utility AES NI advanced encryption standard new instructions AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BMC baseboard management controller CSR Customer Self Repair DDDC Double Device Data Correction ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 Acronyms and abbreviations 116 IML Integrated Management Log KVM keyboard video and mouse LV DIMM Low voltage DIMM NUMA Non Uniform Memory Architecture ORCA Option ROM Configuration for Arrays POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment QPI QuickPath Interconnect RBSU ROM Based Setup Utility RPM Red Hat Package Manager SAS serial attached SCSI SATA serial ATA SD Secure Digital Acronyms and abbreviations 117 SDDC Single Device Data Correction SDHC Secure Digital High Capacity SIM Systems Insight Manager SMB scalable memory buffer SMI scalable memory interconnect SUV serial USB video TPM trusted platform module TXT trusted execution technology UID unit identification USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 118 Index A access panel 16 accessing a server blade with local KVM 58 59 ACU Array C
66. he extra memory on that SMI channel pair does not benefit from the interleaving mechanism across memory controllers Memory architecture for processor 1 Hardware options installation 39 UB NENNEN MM E F 15 Processor Memory controller 1 Memory controller 2 Memory architecture for processor 2 rom Srna f i 16 B 12 D 10 A 5 E 6 C 7 G 8 A 4 2 i Hardware options installation 40 Memory controller I Memory controller 2 Processor 2 Hemisphere mode The Intel Xeon E7 family and 6500 7500 series processor architectures incorporate Hemisphere mode a high performance interleaving technology Hemisphere mode combines the tracking resources of both memory controllers within each processor for a more aggressive cache line pipelining Hemisphere mode is enabled when processors in the system have identical DIMM populations behind both of their memory controllers Observe the following guidelines e Hemisphere mode is controlled via an RBSU option enabling the user to select either automatic default or disable e n automatic mode the BIOS enables Hemisphere mode if the system memory configuration is compatible with Hemisphere mode e Hemisphere mode should produce the best overall performance for a variety of applications However Hemisphere mode can be disabled if it produces lower performance for a particular application e To enable each processor to enter Hemis
67. he following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW CC For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is HewlettPackard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 101 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the HE time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your ho
68. he processor installation tool with the socket and then install the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board e Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket Hardware options installation 33 11 Press the tabs on the processor installation tool to separate it from the processor and then remove the tool 12 Close the processor socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement Hardware options installation 34 13 Remove the heatsink protective cover CAUTION Orient the heatsink as indicated in the procedure Otherwise you cannot install the hard drive cage CAUTION When tightening the heatsink screws first tighten the front screw four to five turns tighten the back screw completely and then finish tightening the front screw 14 Orient and install the heatsink
69. he server supports the following AMP modes Advanced ECC memory mode provides the greatest memory capacity for a given DIMM size and provides x4 and x8 SDDC This mode is the default option for this server For more information see Advanced ECC memory population guidelines on page 44 DDDC ready The server blade will support this feature with a future planned firmware upgrade DDDC is supported only on server models that support the Intel Xeon E7 family processors DDDC extends the capability to withstand failures in two x4 DRAM devices Systems supporting DDDC can fix both single and double DRAM device memory hard errors This feature greatly extends system up time For more information see Double Device Data Correction on page 44 HP Memory Quarantine ready The server blade will support this feature with a future planned firmware upgrade The operating system must support this mode HP Memory Quarantine works with the operating system to enable a server to recover from uncorrectable memory errors that would have otherwise caused a system crash For more information see HP Memory Quarantine on page 45 Hardware options installation 43 e Online Spare memory mode provides protection against persistent DRAM failure Rank sparing is more efficient than DIMM sparing since only a portion of a DIMM is set aside for memory protection For more information see Online Spare memory population guidelines on page 45 e Mirrored Memory m
70. ia Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n disefiados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n
71. idelines Install only HP DDR3 1333 DIMMs supported by the server blade DIMMs must be installed for processor 1 Populate DIMM slots for a processor only if the processor is installed To maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible The minimum configuration is two DIMMs installed on processor 1 DIMMs must be installed in pairs with identical characteristics When possible for configuration simplicity HP recommends using DIMMs with identical part numbers throughout the system No special socket requirements exist for regular 1 5V DIMMs and 1 35V LV DIMMs If both 1 5V DIMMs and 1 35V LV DIMMs are used in the same system all DIMMs operate at 1 5V For best performance HP recommends that DIMM pairs be populated in sequence by letter designation Install DIMM pair 4A 5A first followed by DIMM pair 12B 16B DIMM pair 2C 7C DIMM pair 10D 14D DIMM pair 3E 6E DIMM pair 11F 15F and DIMM pair 1G 8G When installing mixed rank DIMMs for any processor DIMMs with the highest number of ranks must be installed in the white DIMM connector locations This guarantees proper electrical signaling on the DDR3 channel since DIMMs with higher rank counts present larger electrical loading on the DDR3 channel and must be populated at the end point of the channel Z CAUTION Failure to follow these guidelines may result in the inability to recognize memory m
72. ion 101 Japanese notte scera E 102 EE 102 Korean DEER SE 102 Base EEE EE ERE NE EN EE 103 l ser somler 103 Battery replacement notice ccccccccessceceseceesececssecesseeecseeecseeeseeecsececseeeseeeesseeesssesesseeessececsseeeeeesenseeeeas 103 Taiwan battery recycling notes uisiisasavaxsxenka e rk ak Ra VR Ra ERA PARE RR VR SUR RI RE FEREYRRERE PEIPER SERKRERE PEKVE PAR PM REREASKU MEI A 104 Wireless devices RM 104 Brazilian notices EEE KEENE NESE ENE NERE RE RENERE RENEE REE VEERE REKER 104 Canadian notices MM 104 Japanese NN 105 TANANGER 105 Fn EE EEEE EIIE EIEN 106 Preventing electrostatic E 106 Grounding methods to prevent electrostatic discharge ssssssssississesseeseessisressetsersisresstrstrsrisresrensersresressa 106 Ge RENNENE RR RR 107 Environmental specifications eene ener eene erinnern erre enne enne eene enn nnns 107 Server blade specifications ae 107 Contents 5 esche el eege EECHELEN 108 Before you contact HP c ccssccesssccesssecsssecenececsneeeeeseeeeeeeeceseeeesaeeeeseeeseneeeesaeecesaseseaeeeesseecenaeesuesensaeesenaeeee 108 niae uis Sea EEE EE 108 Costner uu EMEND NEUE DINE 108 furono and aU EE eas 116 Ree 119 Contents 6 Component identification Front panel components and LEDs UID LED Health LED Flex I LED Flex 2 LED Flex 3 LED p fever On Siandby buon end system power ED Component identification 7 SAS and SATA hard drive LEDs Description
73. ion problems 84 connectors 7 contact information 108 contacting HP 108 controller options 51 creating a disk image 65 66 creating a full height device bay blank 25 CSR customer self repair 108 customer self repair CSR 108 D DDDC Double Device Data Correction 44 Declaration of Conformity 100 deployment infrastructure 62 deployment methods 61 63 deployment overview 62 device bay shelf removing 22 24 DHCP server 61 diagnosing problems 80 86 diagnostic tools 72 73 75 diagnostics utility 75 DIMM identification 37 DIMM installation guidelines 38 DIMM slot locations 12 DIMMs 36 37 46 70 Index 119 DIMMs dual rank 37 DIMMs installation 46 DIMMs quad rank 37 disposal battery 101 103 disposal waste 101 Double Device Data Correction DDDC 44 downloading files 108 drive cage removing 18 drivers 61 77 drives determining status of 8 drives installing 47 electrostatic discharge 106 enabling the Trusted Platform Module 56 enabling Trusted Platform Module TPM 56 enclosure installing 21 environmental specifications 107 Erase Utility 73 error messages 96 error messages POST 96 European Union notice 101 European Union regulatory notice 101 external USB functionality 75 F FCC Federal Communications Commission notice 99 100 FCC rating label 99 features 7 Federal Communications Commission FCC notice 99 100 firmware 78 Firmware Maintenance CD 78 firm
74. ion to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared iLO 3 Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration inform
75. ires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU Software and configuration utilities 72 ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server blade To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl36096 iLO 3 Standard Blade Edition technology The iLO 3 subsystem is a standard component of selected Proliant servers that provides server health and remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addit
76. it e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore amp offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert
77. l before performing any steps that require installing removing or replacing a processor If you cannot locate the hard copy of the instructions that shipped with the processor see the processor instructions in this document Some processor models require the use of a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If you damage the socket you must replace the system board Depending on the server blade model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the server down to the minimum hardware configuration During the troubleshooting process you may be asked to break the server down to the minimum hardware configuration A minimum configuration consists of only the components needed to boot the server and successfully pass POST When requested to break the server down to the minimum configuration uninstall the following components if installed All additional DIMMs Leave onl
78. l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e lo
79. llereertemg RENTRER T D m T MR 51 Installing o se o cries DI RR EE 51 Installing a capacitor pack ER EE EE EN m enne 53 HP Trusted Platform Module option cccccccsssccsssceessseessececssececseeecseeecseeeseeeessecesssecesseeecsseeecsseeeseescsseeessges 54 Installing the Trusted Platform Module boord 55 Retaining the recovery Wey EE RR RER RR RR 56 Enabling the Trusted Platform ModUI6 cesccsusssvessvccevdaopeosvenevencencepseciersdsnstesencusncvsteueecuavecaveceveccescestens 56 Server updates with an HP Trusted Platform Module and BitLocker enabled ssssssss 57 TT 57 FENG 58 Using the HP c Class Blade SUV Cable sse eene nennen 58 Connecting locally to a server blade with video and USB devices cccssseeeseeeseeeeeeeeseeeseeeneesneeenseeeeeenteensees 58 Accessing a server blade with local KW 58 Accessing local media devices ier rrr rri rk eert r a h e rk Pa PERy PER PEREE EXER XE RE XR PER U ER e EE Ere nenna 59 Sofware es ae EEE NE 61 Server blade deployment oos 61 HP BladeSystem c Class Advanced management 61 Network based PXE deployment c ccccsscccsssceesecesseeeesseceesseeeseeecssecessseeeseeeesseeecsseeecseesesseeeenetensaes 61 Deployment methods ssssssssssseeee eee eene enhn eere etre enne eere eren enint 63 Configuration EE 67 DEE 67 HP ROM Based Setup Utility cccccccsccccsscccssececssecesseeecssececeseeeeeeecssecessseceessesesseescsececsseseseeecsseeensaes 6
80. m board components on page 9 Hardware options installation 52 6 7 8 9 Install the cache module 2 o Install the capacitor pack Installing a cache module on page 51 Install the server blade Installing a server blade on page 28 Power up the server blade on page 14 Installing a capacitor pack A A CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To install the component 1 mF an Close all applications and power down the server blad
81. m hardware configuration on page 83 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Symptom information on page 82 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 108 Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Troubleshooting 91 Start POST Problems Are you able to connect remotely using iLO 1 Go to Server blade power on problems flowchart 2 See POST error messages Do you have ideo output 4 3 color is the Isolate and Verify SUV server blade minimize the cable is health LED memory connected configuration correctly 5 Does Break server Does condition still blade down to condition still exist minimum exist configuration No Record action taken
82. manently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 75 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey fu
83. nction marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStarkassisted HP Insight Diagnostics installation or it can be installed through the HP PSP Proliant Support Packs on page 77 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website htip www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity Software and configuration utilities 75 You can view recorded events in the IML in several ways including the following e From within HP SIM e From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 3 user interface e From within HP Insight Diagnostics on page 75 e From within the Onboard Administrator GUI For more information see the HP BladeSystem Onboard Administrator User Guide on the HP website http www hp com go bladesystem documentation e From the Onboard Administrator CLI See the HP BladeSystem Onboard Administrator Command Line Interface User Guide for information on accessing the CLI For more information see the Management CD in the HP ProLiant Essentials Foundation Pack Remote support and an
84. nine connector e Install Type Il mezzanine cards on Mezzanine 2 connector or Mezzanine 3 connector only Because mezzanine cards are supported on multiple server blade models the mezzanine card may have captive screws that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 Hardware options installation 49 A Remove the mezzanine connector cover 5 Align the mezzanine connector on the optional mezzanine card with the mezzanine connector on the system board CAUTION To prevent damage to the server blade apply pressure over the mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card 6 Install the mezzanine card Press down on the connector to seat the card 7 Install the access panel on page 16 8 Install the server blade Installing a server blade on page 28 9 Power up the server blade on page 14 Hardware options installation 50 Controller options The server blade ships with an embedded Smart Array P410i Controller RAID O and 1 are supported and do not requir
85. nnect ale MER m EE 26 NE N 27 Installing server blade options EN EE 28 FEEL ei SOS E 28 NNN 20 KE ERR T TT ERE nen 30 Fi es Mee ERE ER NER NN ER ERE 30 Processor a0 0 RARE 30 Memory option RE 36 Memory overview cesses nnn nnn hn heh hhhh ehh hhn nhe hn hern nh hnn nenne nennen nene nnne n ener enne nnne 36 Low Voltage DIMMS MM 36 Dual and quad rank DiMMs 37 DIMM identification EM 37 DIMM installation guidelines assa io mr ka eic sat et ORA IHRE ANSA OD DC nk I n E DR SEA AMD RANG RE 38 Memory subsystem architecture isses ener enne erinnern enne eren enint 39 Hemisphere mode cccccccccssssesssececssecessececsecessseeeeseeecsseeecsseeesseeecsseeecsecesseeessseeeceseeessesesseeecsseeensaes 41 Memory performance optimization cccccccccccssccssscecssececsseccssececssececseeeessececseeesseesesseeeceseeesaeecnseeensaes 42 Memory E 43 Advanced ECC memory population guidelines esses 44 Double Device Data Correction ccccesseesseeeseeeseeensecnseeeeeceecnaeeeeeeeecnseceseeeeeenseeeteceeseseeenteeneeeaees 44 Contents 3 HP Memory ele LEE 45 Online Spare memory population guidelines essere 45 Mirrored Memory population guidelines essere 46 Installing EAR ETEO EEEE NEE EEEN EERE REESE 46 Hot plug SAS or SATA hard drive option x lt sutyuudveusecusrsnewasecnsumsanndustanetodibandtusitusdthantunstudisenctedteuesbonrouncsuncssey 47 EE HUE 49 Eemite
86. nt infrastructure provide the following software and minimum hardware e Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium IIl or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows 2000 Professional or Microsoft Windows XP OS Microsoft Internet Explorer 5 5 or above with 128 bit encryption Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1 02 1 3 1 07 1 3 1 08 1 4 1 for WindowsQ users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e DHCP server IP address assignment o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium Il 200 MHz or faster processor Software and configuration utilities 62 o o o 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter e PXE deployment server storing boot images o o o o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium
87. ntia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o faga a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informac es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http
88. o the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Identify the battery location System board components on page 9 mode p m o Remove the battery We IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 98 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model n
89. o the spare rank upon an error condition The following population rules apply to each memory cartridge Begin with the DIMM installation guidelines on page 38 with these additional constraints e All installed processors must contain a valid sparing configuration e H installing mixed rank DIMMs in a memory controller follow the mixed rank installation rules of the DIMM installation guidelines on page 38 e Rank sparing requires that the spare ranks of the DIMM pair 4A 5A be at least as large as any other DIMM rank on the DDR3 channels of a memory controller To determine the size of a single rank in a DIMM divide the total DIMM size by the number of ranks For example the rank size of a dual rank 2 GB DIMM is 1 GB and the rank size of a dual rank 4 GB DIMM is 2 GB Therefore it is possible to support rank sparing with mixed DIMM pair sizes on a memory controller if the 4A 5A pair is populated with the 4 GB DIMMs and the other pairs are populated with either the identical 4 GB or 2 GB DIMMs all pairs on a memory controller are not required to be populated In this case the 2 GB rank size of the AGB DIMMs in the 44 54 pair is equal to or greater than the rank size of the other installed DIMMs However the server cannot support DIMM sparing in this example if the 2 GB DIMMs are populated in the 4A 5A pair locations and the 4 GB DIMMs are populated in any of the remaining DIMM pair locations on the same memory controller This configur
90. ode provides the maximum protection against failed DIMMs Uncorrectable errors in the DIMMs of one memory controller are corrected by the DIMMs in the mirrored memory controller The two memory controllers of each processor form a mirrored pair For more information see Mirrored Memory population guidelines on page 46 AMP modes are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 68 For the latest memory configuration information see the QuickSpecs on the HP website http www hp com go ProLiant Advanced ECC memory population guidelines Advanced ECC memory is the default memory protection mode for the server with the following limits e On server blades using Intel Xeon 6500 and 7500 series processors up to 512 GB of active memory using 16 GB DIMMs is supported in this AMP mode e On server blades using Intel Xeon E7 family processors up to 1 TB of active memory using 32 GB DIMMs is supported in this AMP mode Advanced ECC can correct single bit and multi bit memory errors on a single x8 or two adjacent x4 DRAM devices The server provides notification when correctable error events have exceeded a pre defined threshold rate When uncorrectable errors are detected using Advanced ECC the server notifies the user and shuts down the operating system Double Device Data Co
91. oekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde ve
92. on Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Breaking the server down to the minimum hardware configuration on page 83 in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 HP contact information on page 108 Troubleshooting 87 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added or zn the Check for Download the latest Bech configuration changed Service software and recently Notifications firmware from the HP website still exist 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration e
93. onfiguration observe the following guidelines e The largest contributor to maximum memory bandwidth performance is to use both memory controllers that are integrated in each processor To achieve maximum memory bandwidth performance populate both memory controllers for each installed processor e The second largest contributor to performance is to populate each DDR3 channel for each installed processor To achieve this the minimum recommended DIMM count is eight DIMMs installed in DIMM pair locations A B C and D on each installed processor e Thethird largest contributor to memory subsystem performance is the number of ranks per DIMM Dual rank DIMMs perform well but quad rank DIMMs offer a further performance boost Hardware options installation 42 The best performance is obtained when all installed processors are enabled for Hemisphere mode Hemisphere mode is optimum when four or eight DIMMs are installed per memory controller Hemisphere mode can be achieved with two or six DIMMs per memory controller but this configuration is not optimal for Hemisphere mode Maximum throughput is achieved when all DIMM slots are fully populated with the maximum number of eight quad rank DIMMs per memory controller Memory speed is a function of the processor QPI bus speed Selecting a processor that supports a higher QPI speed enables the memory to operate at a higher performance level o Processors that support a QPI speed of 6 4 GT s enable
94. onfiguration Utility 71 additional information 80 Advanced ECC memory 69 70 Advanced ECC population guidelines 44 AMP Advanced Memory Protection 69 AMP modes 69 Array Configuration Utility ACU 71 ASR Automatic Server Recovery 72 authorized reseller 108 auto configuration process 68 Automatic Server Recovery ASR 72 Basic Input Output System BIOS 69 73 batteries replacing 98 103 battery 98 103 battery disposal 101 103 battery pack removing 19 battery replacement notice 98 103 battery backed write cache BBWC 51 53 battery backed write cache battery pack 51 53 BBWC battery backed write cache 51 53 beep codes 96 before you contact HP 108 BIOS Basic Input Output System 69 73 BIOS Serial Console 69 BIOS upgrade 73 blade blank 21 boot diskette 66 boot options 69 Brazilian notice 104 BSMI notice 102 buttons 7 C cables 58 84 100 cables FCC compliance 100 cables troubleshooting 84 cabling 58 cache module 51 53 Canadian notices 100 104 Care Pack 79 CD ROM deployment 64 Change Control 79 change control and proactive notification 79 Chinese notice 103 class Aequipment 99 class Bequipment 99 compliance 99 components 7 components identification 7 8 configuration 29 configuration of system 29 61 67 configuration tools 67 configuration completing 29 configuration network 61 configuring AMP modes 69 70 71 connecting to the network 27 connect
95. onfiguring lockstep memory To configure Lockstep memory 1 Install the required DIMMs Installing DIMMs on page 46 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key NSU S N Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 wwwl hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runsasa local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one o
96. onment TXT is enabled by default and requires a TPM to be present Hardware options installation 57 Cabling Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 12 Connecting locally to a server blade with video and USB devices Use the local I O cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard e USB mouse e USB CD DVD ROM drive e USB diskette drive e USB drive key Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 74 Accessing a server blade with local KVM Z CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment NOTE For this configuration a USB hub is not necessary To connect additional devices use a USB hub 1 Connect the SUV cable to the server blade Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector Cabling 58 4 Connect a USB keyboard to the second USB connector Monitor USB mouse HP c Class Blade SUV Cable Video connec
97. onsiderations 80 safety information 74 SAN configuration 71 SAS drives 8 SAS hard drive LEDs 8 SATA hard drive 8 SATA hard drive LEDs 8 scripted installation 67 SD support 75 serial connector 12 serial number 72 series number 99 server blade options installing 30 server blade specifications 107 server fault indications flowchart 94 server features and options 30 server options installing 30 servers setup and configuration 21 service notifications 84 setting up a network 61 Setup 21 26 Smart Update Firmware DVD 78 Smart Update Manager 78 SmartStart autorun menu 67 SmartStart Scripting Toolkit 67 SmartStart overview 67 software components 61 specifications 107 specifications environmental 107 standards 99 start diagnosis flowchart 85 static electricity 106 support 76 108 support packs 67 supported operating systems 78 supported servers 80 supported targets 80 SUV cable 12 58 SUV connector 12 58 switches interconnect 26 symbols on equipment 81 symptom information 82 system board battery 103 system board components 9 10 11 system components 7 system configuration settings 67 System Erase Utility 73 system maintenance switch 10 system maintenance switch procedures 10 system keeping current 77 T Taiwan battery recycling notice 104 Taiwan notice 105 technical support 108 telephone numbers 108 tool processor 30 TPM Trusted Platform Module 54
98. ontrollers Z CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data Z CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack E NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved d
99. ow the normal network installation procedure for the OS SAN configuration The server blade provides FC support for SAN implementations This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines e The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option e An FCcompatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option Software and configuration utilities 66 e The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support e The server blade is cabled properly to a supported SAN e SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP website http h18000 www 1 hp com products storageworks san documentation html Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent w
100. ower LED Wait 45 seconds Does condition still exist Is the Automatically Power On server choice selected in iLO 1 Is the server blade health LED on Is the Insight Display 3 background Change the green setting in iLO Check the Insight Display Onboard Does Administrator error condition still message and perform exist the suggested ation 2 Replace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Reseat the server blade Call HP Service Provider POST problems flowchart Symptoms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device Faulty video device Troubleshooting 90 2 tem KH Server blade power on problems flowchart on page 88 POST error messages and beep codes on page 96 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Breaking the server down to the minimu
101. own the server Power down the server blade on page 14 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it fo print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date Troubleshooting 82 o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor mode
102. phere mode all memory controllers must be installed and populated with equal memory capacities based on the DIMM installation guidelines on page 38 e Greater performance is obtained when all memory controllers are populated with either four or eight dual or quad rank DIMMs e Mirrored Memory mode is not supported when Hemisphere mode is enabled Hardware options installation 41 The following illustration shows examples of Hemisphere mode and non Hemisphere mode populations Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Optimal Hemisphere Hemisphere Example 1 Example 4 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Improved Hemisphere Non Hemisphere Example 2 Example 5 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 2 Mem Cont 2 Hemisphere Non Hemisphere Example 3 Example 6 The two non Hemisphere examples show the following e Each memory controller within a processor must have memory installed e The DIMM configurations of each memory controller of a processor must be identical Memory performance optimization The HP ProLiant BL620c G7 Server Blade supports up to 32 DIMMs installed on two multi core processors Optimal performance is achieved when the DIMMs are populated to make best use of the Intel Xeon E7 family and 6500 7500 series processor architectures To achieve the best performance for a given memory processor c
103. ponents sssssssssssseeeeeee nennen eene EAEE tSt nnn etre enne e nnns serre enne eren eene nenne eene 9 System maintenance switch c ccccccccescecssscecsseeceseeecssececseeecssececsececseeecsseeecsecesssescsseeecssecesseeeesseeensaes 10 System maintenance switch procedures ccccssccssscecssecessseecsececsseceseeecssececssecesseesesseeecsseceeseeessseeessaes 10 DIMM slot locations deene EREN 12 HP e Class Blade SUV 12 EI SE 14 Power up the server blode tssis sttrertesrtensterseenreee ees 14 Power down the server blade cccesscsesseeseeeeesnseceseceseeeseecaeeeaeeeeecneeesaeeeseesnseesaeecurecnaeeeseseneeenseeeeeeteees 14 Remove the server blade ccccsscesseeesseesseeeseeeseecneeeaeceaeeeeeeseceaeeeeeceeseaeeeeecnaeeeseesueesneeeneseneeenseeeeeeneeens 15 Remove the access Done 16 lnstallihe deceess porer 16 Remove a hot plug SAS or SATA hard drive 16 Remove the left DIMM baffle sss emen nennen eren rre 17 Remove the right DIMM baffle essen emen nnne eren nnne 18 Remove the front panel hard drive cage assembly sss eene 19 Remove the battery pack ener etre enne n rne enne ern eere enne eene 19 c ol me 21 OVN 21 Installing an HP BladeSystem c Class enclosure cccssceesseesseeeseeeeeeneecseeenseeeeesnaeenseeeeecneeeeseeeneeeneeeeeeeeeens 21 EE eds LTS ML EEE ER NE 21 Installing interco
104. ption ROM Configuration for Arrays ORCA 71 options 28 options installation 28 30 ORCA Option ROM Configuration for Arrays 71 OS boot problems flowchart 92 overview 21 P passwords 56 PCI expansion slots 14 phone numbers 108 POST error messages 96 POST problems flowchart 90 powering down 14 powering up 14 68 power on problems flowchart 88 preboot execution environment PXE 61 64 pre diagnostic steps 80 preparation procedures 14 82 preparing the server for diagnosis 82 pro active notification 79 problem diagnosis 80 processor tool 30 processors 30 83 Product ID 72 ProLiant BladeSystem Release sets 78 ProLiant Support Pack PSP 77 ProLiant Support Packs 77 PSP ProLiant Support Pack 77 PSPs overview 77 PXE preboot execution environment 61 64 PXE deployment 61 64 R RAID memory 69 RBSU ROM Based Setup Utility 68 69 RBSU configuration 68 recovery key 56 redundant ROM 74 regulatory compliance identification numbers 99 regulatory compliance notices 99 101 104 remote support and analysis tools 76 removing a hotplug SAS hard drive 16 Index 121 removing the access panel 16 removing the server blade 15 required information 108 resources 66 80 resources troubleshooting 80 retaining the recovery key password 56 right DIMM baffle removing 18 ROM legacy USB support 74 ROM redundancy 11 74 ROM Based Setup Utility RBSU 56 68 ROMPoq utility 73 74 S safety c
105. public collection system or return them to HP an authorized HP Partner or their agents Regulatory compliance notices 103 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Wireless devices You can install one or more integrated wireless devices In some environments the use of wireless devices might be restricted Such restrictions might apply on airplanes in hospitals near explosives or in other hazardous locations Before you turn on this product be sure that you understand local policies and have proper authorization Do not co locate or operate this device in conjunction with any other antenna or transmitter To avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antennae should be greater than 20 cm 8 in N WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits Nevertheless human contact during normal operation should be minimized Brazilian notices Este equipamento opera em car ter secund
106. revent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat
107. rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian notices Wireless operation is subject to two conditions The first is that the wireless device may not cause interference The second is that the wireless device must accept any interference including interference that may cause undesired operation of the device Regulatory compliance notices 104 Japanese notices TO MEDEAARMETIT EFL I I EDER HS ERARE INMETA VET ERSNTVSH p ADARE RIFT ETD RR LURE NEDRE GATE LITUVRSR DuERSATCUXT 1 TE GER DMM xr C TEMA DAA GR VHE NER FA AAGE 3 AVTVIEUVNI EERLTT EU 2 A COMBA ERD SE FR OO MEUS ERR FL LC IEEE 5 00 3 00 25 36 LESI Ebh SRI BE E E ER IX EO FER AEE L t TERA CO XBASIRE ZBIXEO7 550NES MAIL 18714 a DDE E IIDUTITA LTTEV 3 tO I D REN 5 T2 TRAADHENEDESBIISHLTEET SD F YDE L ETTE MASE YV DI Linger tz ROBBA EH UV NETFEL B E B amp ba Lvyhkivh RstStt TEL 0120 014121 Taiwan notices JE IE EEE EE BARE BT ENAR EE ENE HERE gt JERSST RI gt a gt Fa De SC BE BETRE REHE MADER A E R aa e FER Te BT PUE BETERA RRL ETNE ERTER TENA AM fd ARGE TERS gt REG BER gt AEE ET ER 77 SEE HAG HEG gt BREE RENT Ze ta ENE HERALD EREM EET ERE HE EET Regulatory compliance notices 105 Electrostatic discharge Preventing electrostatic discharge To p
108. rives in a single RAID volume e Installation of SSD and rotating media hard drives in a single RAID volume A Smart Array P410i controller supports either two hot plug SAS or two hot plug SATA hard drives Hard drive activity is indicated by the hard drive LEDs on the hard drives RAID O and 1 are supported and do not require a cache module to be installed CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank To install the component Hardware options installation 47 1 Remove the hard drive blank 2 Prepare the hard drive Hardware options installation 48 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LEDs on page 8 5 Resume normal server blade operations Mezzanine card option Optional mezzanine cards provide additional I O support For mezzanine card locations see System board components on page 9 For mezzanine card signal mapping see Interconnect bay numbering and device mapping on page 26 and the installation instructions that ship with the server blade Optional mezzanine cards are classified as Type mezzanine cards and Type Il mezzanine cards The card type determines where it can be installed in the server blade e Install Type mezzanine cards on any mezza
109. rpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 112 Opcional Pecas cujo reparo feito pelo cliente opcional Essas pegas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobranca de taxa adicional dependendo do tipo de servico de gara
110. rrection The server blade is DDDC ready The server blade will support this feature with a future planned firmware upgrade DDDC is supported only on systems that support Intel Xeon E7 family processors using x4 DIMMs only For more information see the HP website http www hp com go bizsupport DDDC provides another layer of protection from memory errors resulting in greater server up time Unlike memory mirroring DIMM sparing or RAID memory DDDC does not require extra DIMMs Therefore DDDC is a more efficient use of memory DDDC can fix both single and double DRAM device memory hard errors DDDC works only with x4 DRAM devices DDDC reserves one x4 DRAM device in each rank as a spare device ensuring data availability after hard failures within any two x4 DRAM devices The system must be in Advanced ECC mode to use DDDC DDDC is disabled in the following configurations e The memory configuration includes a mix of x4 and x8 DIMMs e Online Spare Memory is enabled e Memory Mirroring is enabled Hardware options installation 44 HP Memory Quarantine The server blade is HP Memory Quarantine ready The server blade will support this feature with a future planned firmware upgrade The operating system must support this mode HP Memory Quarantine increases the system availability by enabling the server and the operating system to work together to enable a server to recover from uncorrectable memory errors that would have otherwise caused
111. ry component updates only except Linux RPMs e Downloads the latest components from Web except Linux RPMs e Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website http www hp com go foundation Software and configuration utilities 78 Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website hitp www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Software and configuration utilities 79 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English h
112. ry pack on page 19 You do not need to disconnect the cable from the battery Disconnect the SAS SATA signal cable from the SAS backplane Operations 17 7 Remove the left DIMM baffle To remove the component 1 5 Power down the server blade on page 14 2 Remove the server blade on page 15 3 4 If installed remove the battery pack on page 19 Remove the access panel on page 16 You do not need to disconnect the cable from the battery Remove the right DIMM baffle Operations 18 Remove the front panel hard drive cage assembly To remove the component pe ome Aoc om ol Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Disconnect the signal cable and the power cable from the SAS backplane Loosen the thumbscrews Remove the front panel hard drive cage assembly Remove the battery pack A CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached
113. s powered by HP Smart Update Manager on page 78 The Smart Update Firmware DVD combines the following resources on a single DVD e Firmware Maintenance CD e HP BladeSystem Firmware Deployment Tool FDT e The HP BladeSystem online firmware bundles e The Proliant BladeSystem Release Sets e Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers e Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Setup CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of server blades and options This tool has the following features e Enables GUI and a command line scriptable interface e Enables scriptable command line deployment Requires no agent for remote installations e Enables dependency checking which ensures appropriate install order and dependency checking between components e Deploys software and firmware on Windows and Linux operating systems e Performs local or remote one to many online deployment e Deploys firmware and software together e Supports offline and online deployment e Deploys necessa
114. s item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS iy IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade is in standby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade 1 Identify the proper server blade 2 Power down the server blade on page 14 3 Remove the server blade 4 Place the server blade on a flat level work surface WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 15 Remove the access panel To remove the component 1 Power down the server blade on page 14 2 Remove the server
115. sabled 52 Configuration Off System configuration can be lock changed On System configuration is locked Password Off No function protection On Clears power on password override and administrator password Invalidate Off Normal configuration On Clears NVRAM System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures e Clear the system configuration Clearing the system configuration on page 10 e Access the redundant ROM Accessing the redundant ROM on page 11 To complete these procedures you must change physical settings on the system maintenance switch Clearing the system configuration RBSU can be used to restore the factory default configuration For more information see HP ROM Based Setup Utility on page 68 If the system is unable to boot into RBSU use the following steps to clear the system configuration 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Change position 6 of the system maintenance switch to on Component identification 10 Install the access panel on page 16 Install the server blade in the enclosure and power up the server blade Wait for the POST message that prompts you to change the switch setting Maintenance switch detected in the On position Power off the server and turn switch to the Off position
116. se of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the
117. seceeseeecsseeecsseeesseeeceseeecsseeeseesenseeecsseeeeeesenesensaes 82 Ferrell 82 loose connedionskaara e GER een eene ue Sues 84 Service TuS 84 ANE M ee eee 84 Troubleshooting lem es E HERR UH RD MIHI PM MU M EMEN MEME 84 Stant diagnosis Howchan a6 290 e e oM ene p ene nan gue on ne oC NM 85 General diagrcsis loe ato ue ue HH EH dM EE EE 86 Server blade power on problems flowchart rsrnrrrnvrnrervrenevrrrrnvrnnervrerenrnrsvrerernrererserernrerernsesensesennser 88 POST problems flowchart cccccccssscesssesesssccsssecsseeecensseseeecesaeeseeeeeseseeeesseeceaeeseseeecsaeesesaeesesaseseaeeensas 90 OS boot problems Howchort 92 Server fault indications flowchart sse eene nemen nennen 94 POST error messages and beep codes sssssssssssseeeeeeeen eene ener ener 96 Battery Op MORI EEE EEE EEE EE 98 PES pp ES EE EE EN 99 Regulatory compliance identification number 99 Federal Communications Commission notice eene nemen 99 FCC rating abe Gee ee MODEM COMM 99 E E TEE 99 Class B eouipment 99 Declaration of conformity for products marked with the FCC logo United States only 100 Nl 100 Gables cui 100 Canadian notice Avis Canadien ccccccccccsssccccessseeecessseeecessseeeecessseeecesseeesecssseeecesseeecesssaeeceessseeesensaaes 100 European Union regulatory ER 101 Disposal of waste equipment by users in private households in the European Un
118. st flowchart in this section Start diagnosis flowchart on page 85 and follow the appropriate diagnostic path If the other flowcharts Troubleshooting 84 do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 86 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 85 e General diagnosis flowchart on page 86 e Server blade power on problems flowchart on page 88 e POST problems flowchart on page 90 e OS boot problems flowchart on page 92 e Server fault indications flowchart on page 94 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart on page 86 2 Power on problems flowchart Server blade power on problems flowchart on page 88 POST problems flowchart on page 90 A OS boot problems flowchart on page 92 Server fault indications flowchart on page 94 Troubleshooting 85 1 Start diagnosis Do Sot Yes you want ele to perform the General Diagnosis No 2 Go to Poweron No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1
119. t PXE For more information see Network based PXE deployment on page 61 Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e HP Insight Control server deployment formerly Rapid Deployment Pack HP Insight Control is essential server management that unlocks the management capabilities built into HP Proliant servers Insight Control delivers powerful capabilities that enable customers to proactively manage ProLiant server health whether physical or virtual deploy ProLiant servers quickly optimize power consumption and control ProLiant servers from anywhere HP Insight Control server deployment is a key component of Insight Control which provides an automated simple to use solution for bare metal deployment and configuration of HP ProLiant servers with an operating system or virtualization platform Insight Control server deployment includes an unaltered Altiris Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant Integration Module HP Insight Control facilitates the installation configuration and deployment of high volumes of servers through an intuitive comprehensive console using either scripting or imaging technology It makes deploying a server as easy as selecting one a few or hundreds of target servers selecting predefined images or scripts and clicking Run
120. tStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 3 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 61 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 Doone ofthe following o Insert the boot diskette into the client PC using the iLO 3 Remote Console o Use iLO 3 to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 61 Open Integrated Remote Console or Java Remote Console Select the local diskette or image file from the Virtual Drives menu located at the top of the screen Connect the Virtual floppy to the server blade Use the iLO 3 power switch feature to reboot the server blade MO use After the server blade boots foll
121. the enclosure Two methods are available for CD ROM deployment e iLO virtual CD ROM on page 65 Software and configuration utilities 64 e USB CD ROM on page 65 iLO virtual CD ROM To deploy with a boot CD 1 Doone of the following o Insert the boot CD into the client PC using the iLO 3 Remote Console o UseilO 3 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 61 3 Open Integrated Remote console or Java Remote console 4 Select the local CD ROM or image file from the Virtual Drives menu located at the top of the screen 5 Connect the Virtual CD ROM to the server blade 6 Use the iLO 3 power switch feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1 Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 58 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an
122. the memory to operate at 1066 MT s the maximum memory speed supported by the Intel Xeon 6500 and 7500 processor o Processors that support a QPI speed of 5 8 GT s operate memory at 978 MT s o Processors that support a QPI speed of 4 8 GT s operate memory at 800 MHz o Memory performance degrades less when going from 1066 MHz to 984 MHz than it does when going from 978 MHz to 800 MHz Plan the memory configurations using identical DIMMs to achieve the memory size target taking into account that 16 and 32 DIMM count configurations result in the highest performance Using a two processor configuration as an example do the following If the initial memory target is 32 CB populate each processor with eight 2 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 2 GB DIMMs is 64 GB with 32 DIMMs If the initial memory target is 64 CB populate each processor with eight 4 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 4 GB DIMMs is 128 GB with 32 DIMMs If the initial memory target is 128 GB populate each processor with eight 8 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 8 GB DIMMs is 256 GB with 32 DIMMs The maximum system memory capobility is achieved with an initial memory target of 512 GB with 32 x 16 GB DIMMs on server blades using Intel Xeon 6500 and 7500 series processors and 1 TB with 32 x 32 GB DIMMs on server blades using Intel Xeon E7 family processors Memory RAS T
123. tion Integrated Management Log on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Event list error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Component identification on page 7 System Management Homepage https localhost 2381 Power on problems flowchart Server blade power on problems flowchart on page 88 5 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 108 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 80 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Troubleshooting 95 Start server fault indications Select an appropriate fault indicator Insight 2 Management Server blade Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED
124. tor Server blade USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette Connect the SUV cable to the server blade 1 2 3 4 Connect the video connector to a monitor Connect a USB hub to one USB connector Connect the following to the USB hub o o o USB CD DVD ROM drive USB keyboard USB mouse USB diskette drive NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Cabling 59 npenmnemnmmemnmmmenmmmm La a oo iA DODEBEOBBEBCDUDUEGEEEEUUUE SS PPP be emm Cabling 60 Software and configuration utilities Server blade deployment tools HP BladeSystem c Class Advanced management iLO 3 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageobility Its features are accessed from a network client device using a supported web browser In addition to other features iLO 3 provides keyboard mouse and video text and graphics capobility for a server blade regardless of the state of the host OS or host server blade iLO 3 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server blade and its OS iLO 3 pro
125. ttings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Software and configuration utilities 68 Drives installed RAID level RAO RAID 1 3 4 5 or 6 3 4 5 or RAID 5 Morethan6 0 ien To change any ORCA default settings and override the auto configuration process press the
126. ttp www hp com support Proliant TSG en French http www hp com support Proliant TSG fr Italian http www hp com support Proliant TSG it Spanish http www hp com support ProLiant TSG sp German http www hp com support Proliant TSG gr Dutch http www hp com support Proliant TSG nl Japanese http www hp com support Proliant TSG jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem Enclosure TSG en Pre diagnostic steps 2 3 4 N WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components We IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 80 Gather symptom information on page 82 Prepare the server for diagnosis on page 82 Use the Start diagnosis flowchart on page 85 to begin th
127. uce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system N WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 81 N WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A
128. umber can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class o
129. usehold waste disposal service or the shop where you purchased the product Japanese notice MEA Cte CVS BIC VCCI zy BAY CWE LEB KOMAX BATF w IRN 773 BRER TT TOHE ZE CHEAT DE eee ae ASML TEAMET EITIERHVET BREITT ELV five LTT AV VCCI B VCCI Z ATV YT WRI RAIL KOR THER FS LOI J7AAARRITRE CT TOREA ZERE CHATS LE HHEIL TILEN ET INGATE RE GO fr REET HLIBRASUAZLIEMHVIET VCCIA BSMI notice BER EE PENE m GEER pe e gt ORES GE HVET FE ETT gt ERE BER D Korean notice Class A equipment 0 IIE AFBADLLS HANHESES St J0 LU HIA EE MSA Ol SAS FASHA uten 218 29 AHOAN ASSH AS SACS SUC AS A3 Og bl o o0 Regulatory compliance notices 102 Class B equipment 0 2DIE 2 863102 AANYESES t 2DIgA F S JAA ASHE AS SACS OM PE AAMA A 88 4 ASU BS JI OWS Sas Chinese notice Class A equipment eA A BPs th EEE 1577 GT RRR MAA ET TEE T RER PRO APRA 17 BSE HE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 N WARNING U
130. user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved b
131. vername gt enter the server name For example http www hp com support dl36096 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise e VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP e VCA compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of Proliant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Software and configuration utilities 77 Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for Proliant servers and option
132. vides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade e Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 3 regardless of the state of the host server blade e Access advanced troubleshooting features provided by iLO 3 e launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated iLO 3 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO 3 install the server blade in an enclosure Onboard Administrator assigns an IP address to enable iLO 3 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 3 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 3 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com Sservers lights out Network based PXE deployment PXE is a component of the Intel WfM specification The PXE model enables server blades to load and execute an N
133. ware upgrade utility troubleshooting 80 flowcharts 84 85 86 88 90 92 94 front panel components 7 front panel LEDs 7 full height device bay blank creating 25 G general diagnosis flowchart 86 grounding methods 106 H hard drive LEDs 8 hard drives 8 hard drives determining status of 8 hard drives installing 30 47 hardware options 30 hardware options installation 20 health driver 72 health LEDs 8 84 help resources 108 hemisphere mode 41 HP BladeSystem Firmware Deployment Tool 78 HP Care Pack Services 79 HP c Class Blade SUV Cable 12 58 HP contact information 108 HP Insight Diagnostics 75 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 76 HP Management Packs 1 1 for MOM 2005 troubleshooting 80 HP Management Packs 1 2 for MOM 2005 troubleshooting 80 HP Memory Quarantine 45 HP Smart Update Manager overview 78 HP technical support 108 HP website 108 HP contacting 108 identification number 99 identifying components 7 iLO Integrated Lights Out 61 73 iLO 2 Integrated Lights Out 2 14 61 iLO 3 Integrated Lights Out 3 61 73 iLO 3 advanced features 61 IML Integrated Management Log 75 Important Safety Information document 80 Insight Diagnostics 75 77 installation overview 21 installation enclosure 21 installation server blade 28 installation server options 30 installing hardware 30 installing operating system 63 installing
134. werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Technical support 110 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Avfpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss
135. work with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing a server blade 1 Remove the connector covers Setup 28 2 Prepare the server blade for installation 3 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Setup 29 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The base configuration for an HP ProLiant BL620c G7 Server Blade is one processor When installing an optional processor install the second processor in processor socket 2 The server blade ships with one of two different system boards that each support speci
136. ws BitLocker Drive Encryption feature is enabled always disable BitLocker before performing any of the following procedures e Restarting the computer for maintenance without a PIN or startup key Updating firmware Upgrading critical early boot components Upgrading the system board to replace or remove the TPM e Disabling or clearing the TPM e Moving a BitLocker protected drive to another server blade e Adding an optional PCI device such as a storage controller or network adapter Additional TPM features The following features are supported by Intel Xeon E7 family processors and require a TPM to be present Intel AES NI is a processor assisted AES encryption supported by Intel Xeon E7 family processors that makes enabled encryption software faster and stronger and offers better data protection With this technology the encryption and decryption times are greatly reduced AES NI is enabled by default and requires a TPM to be present Intel TXT is a hardware solution supported by Intel Xeon E7 family processors that validates the behavior of key software within a server at startup The server blade will support this feature with a future planned firmware upgrade The server checks the hardware and software consistency behaviors at launch time against a known good sequence Using this verification process the server can quickly assess whether any attempts have been made to alter or tamper with the launch time envir
137. xist 7 Does 8 Does Troubleshoot or replace condition Break server condition basic server spare parts still exist down to minimal still exist configuration 6 Add one part at a time back to Does configuration to isolate faulty condition still ps component exist condition still 1 on Record action taken 9 Record symptom amp Ensure the following information is 10 error information on available Call HP Service End repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file e Full crash dump Server blade power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 88 The health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation Integrated Lights Out User Guide located on the HP website http www hp com servers lights out Troubleshooting 89 Yes server blade automatically color is the server blade p
138. y Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment Regulatory compliance notices 100 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brovilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brovilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at t
139. y the minimum required to boot the server either one DIMM or a pair of DIMMs For more information see the memory guidelines in the server user guide All additional cooling fans if applicable For the minimum fan configuration see the server user guide All additional power supplies if applicable leave one installed All hard drives All optical drives DVD ROM CD ROM and so forth All optional mezzanine cards All expansion boards Before removing the components be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide Troubleshooting 83 Always use the recommended minimum configuration above before removing any processors If you are unable to isolate the issue with the configuration above you will then remove all but one of the additional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 83 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action e Besure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed c
140. y these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website hitp www hp com servers sstoolkit Software and configuration utilities 67 HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features Displaying system information e Selecting the primary boot controller e Configuring memory options e language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys Toaccess RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key We IMPORTANT RBSU automatically saves se

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