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HP ProLiant ML310e Gen8 Server Maintenance and

1. HP HP HP HP http www hp com go selfrepair HP HP er CSR HP I o Customer self repair 13 EP BA TREE HP CSR BALD MEAS RES ERE PERS BET EA HP EX HP ARIAS CSR E HP CSR HP HP
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4. MERA gt WE HP H SRATI DRAN gt ARS HAAR HETE gt ERFAR gt ER HP http www hp com go selfrepair SERS HAVRE ARIS HP HP CSR HP EEE FF gt HP CART BOS MH Be RSS BH ALAR Customer self repair 14 14 gu qe HP MFL 8 MS 22850 AHO WE F MA CIS 85488 HIE 4 ALES 57 A DA MI CSR FES OS ASSO AA YS AS 717 SOt HEE HP AM HA SSAA EE MAA BAYANA CSR FES ASSO ISS BEEN HPE AS PES HIE A SAO ZI HO AF SAL DAS YES BELICE CSR FEAE E 7H SHIA UAC a2 ix Salt AR APSO FE ALS XP HPO 0 PEL WAS 238 A of AH Ao CS 330 Y OU A TEILICH ZIE Far MEN APSO HE O FEST 24 Au SeT E GA UA GU O A pr ASAH HPO 0 FES Wils 23 AS HER TAS AFO Sos HE MH A BSO uper 7 HIS glo mas WAUCH au SF HP Ee 24 de Sel E7HSSEr amp AE GU O HPE Gt ael MAJA NENE Sa FES DASHES sD ALC oye FES No 2 3 EA U LICH CSR Fe Mu SES KEY FU0 HASSE AL OG SAA HEO 713553 lo 0 FA LC AeA AHO ge SP FI HBO Sas USE SYA EE AM SO ASS FI 2320 ESSA HP IIS AA HEE HSA HE ISM HIE SSS SLICE HPE Ao WAS HES HPS HS Of SEX 448 CSR mA 30 SA HSE ZERO
5. No amp HP HP mor EAS 1 Mandatory HF 24 ME 27 F apo gi o PE AFRAIZEHPOI 0 PES WAS esr AS Ol Yu o cj St STE 8 a SIT UICE 2 Optional BM 24 HZ Selz HE spo EZ 0 PESE DA AZ F217 ASstes AA SIASLC SHA Gt ASAHI HPOL 0 439 WAS p ASA Fg AE TS ASA ol Hote HS AHIA S o Cet F2 HIS AO mA SET UU O 3 No No 24 MI Selz E75 25 AAS HP EZ 0 FEEL AA SASGUC HPE 24 SSS 213413121 AU ael MH 4 MENA UEU ES 12 k E S wal ote ep np am sa gt Illustrated parts catalog 18 System components Description Spare part Customer self repair number on page 6 po HP 350 W AU Integrated Power Supply 686761 001 10 HP 460 W CS Gold Hot Plug Power Supply 511777 001 Mandatory 92 efficiency RPS backplane module 686744 001 Optical drive ED ee a SATA DVD ROM drive 624591 001 b SATA DVD RW b SATA DVDRW drive 1624592001 001 Mandatory o non hot EEE drive bracket with cable EUM 001 assembl na SFF hot plug drive backplane 686759 001 15 LFF hot plug drive backplane 686746 001 Mandatory fo LLL 16 LFF drives 8 89 cm 3 5 in TS SR A puedes pre EE re UM pp re LL Illustrated parts catalog 19 Description Spare part Customer self repair
6. To replace the component reverse the removal procedure Front I O module To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Removal and replacement procedures 36 Sg Pr X Unlock and open the tower bezel Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Disconnect the front USB and LED cables from the system board Remove the front I O module To replace the component reverse the removal procedure Front system fan To remove the component iF 2 pe Dv ge e Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Disconnect the fan cable Removal and replacement procedures 37 7 Press and hold the release latch and then remove the fan module To replace the component reverse the removal procedure Rear system fan To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Un
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8. o de The drive is not configured by a RAID controller FBWC module LED definitions The FBWC module has three single color LEDs one amber and two green The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Off Off Off Off Off Off Off Off Flashing 1 Hz Flashing 1 Hz Flashing 1 Hz Flashing 2 Hz Flashing 2 Hz F Off Off Flashing 1 Hz O O Flashing 1 Hz Flashing 1 Hz Flashing I Hz Flashing 1 Hz Flashing 1 Hz The cache module is idle and the capacitor pack is charging ff ff ff Interpretation The cache module is not powered The cache module is powering up and the capacitor pack is charging The cache module is idle and the capacitor pack is charged The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives A backup is in progress The current backup is complete with no errors lashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller A power error occurred during the previous or current boot Data may be corrupt O Flashing 2 Hz O Flashing 2 Hz E ff The current backup failed and data has been lost The capacitor pack is not attached The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full The cu
9. IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To remove the component 1 2 Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Removal and replacement procedures 42 6 Remove the heatsink Heatsink on page 40 CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area Z CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 7 Open the processor locking lever and then open the processor retaining bracket 8 Grasp the processor by the edges and then lift it out of the socket To replace the component CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Do not fouch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket 1 Install the processor Use the notches on both sides of the processor to properly align i
10. Removal and replacement procedures 40 c Remove the heatsink from the processor backplate NN To replace the component 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink CAUTION Do not overtighten the screws as this might damage the board connectors or screws and voids the warranty of the board 3 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws Removal and replacement procedures 41 Jo E ow dU mo uh c Finish the installation by completely tightening the screws in the same sequence NN Install the air baffle Install the access panel Lock the tower bezel Connect each power cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Processor N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server ES
11. number on page 6 pemmeme m aa f 2 TB 6G hard drive Mandatory Hot plug drives SAS eS 450 GB 6G hard drive Mandatory 600 GB 6G hard drive Mandatory e 3 TB 6G hard drive 653959 001 Mandatory SFF drives 6 35 cm 2 5 in fe sen mn d LIE 2 E omme p i 900 GB 6G hard drive 653971 001 Mandatory i 1 TB 6G hard drive 653954 001 Mandatory Illustrated parts catalog 20 Description Spare part Customer self repair number on page 6 Front system fan 80 mm x 38 mm 686749 001 19 System board assembly includes alcohol pad 726766 001 Optional and thermal compound 20 Processors includes alcohol pad and thermal compound a 1 80 GHz Intel Xeon E3 1230Lv3 726769 001 Optional processor 4C 8 MB 25 W b 2 90 GHz Intel Core i3 4130T processor 741663 001 Optional 2C 3 MB 35 W c 3 00 GHz Intel Pentium G3220 processor 741661 001 Optional 2C 3 MB 54 W d 3 10 GHz Intel Pentium E3 1220V3 725282 001 Optional processor AC 8 MB 80 W e 3 30 GHz Intel Xeon E3 1230V3 processor 725283 001 Optional 4C 8 MB 80 W f 3 40 GHz Intel Core i3 4130 processor 741662 001 Optional 2C 3 MB 54 W g 3 40 GHz Intel Xeon E3 1240V3 725284 001 Optional processor AC 8 MB 80 W h 3 50 GHz Intel Xeon E3 1270V3 processor 725285 001 Optional 4C 8 MB 80 W 872100 o a 2 GB single rank x8 PC3 12800E 11 664633 001 Mandatory b
12. realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 9 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est int
13. 24 pin power supply cable Redundant power supply cabling T L e HOE gt AAA AA Ts TBI Es Hem Description 1 4 pin power supply cable with the 8 pin to 4 pin adapter cable connected 26 pin RPS cable Cabling 79 Re Beds O 24 pin power supply cable Capacitor cabling D De Bu fel er c c zu Cache module FBWC capacitor pack Cabling 80 Specifications Environmental specifications Temperature range Cd 10 C to 35 C 50 to 95 F 30 C to 60 C 22 F to 140 F Relative humidity noncondensing Operating maximum wet bulb 10 to 90 temperature of 28 C 82 4 F Nonoperating maximum wet 576 to 95 bulb temperature of 38 7 C 101 7 F Alltemperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications eig Depth 47 57 em 1871 vi Weight minimum for SFF drive cage 11 00 kg 24 22 Ib 11 00 kg 24 22 Ib Weight maximum for SFF drive cage 17 00 kg 37 44 lb 17 00 kg 37 44 Ib Weight minimum for LFF drive cage 11 90 kg 26 21 Ib 11 90 kg 26 21 Ib Weight maximum for LFF drive cage 19 00 kg 41 85 Ib 19 00 kg 41 85 Ib Power supply specifications The server is configured with
14. Do one of the following Removal and replacement procedures 29 o Ina non hot plug drive configuration remove the drive carrier o ff f A n fi I 1 SSH f HTA To replace the component reverse the removal procedure o Ina hotplug drive configuration remove the drive blank To replace the LFF drive blank slide the component into the bay until it clicks To replace the SFF drive blank while pressing the release latch slide the component into the bay until it is fully seated Storage drive Non hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from the power source Removal and replacement procedures 30 b Disconnect each power cord from the server 4 Unlock and open the tower bezel Unlock the tower bezel on page 26 5 Remove the drive al Li 1 fi f fi L TE fl f fi f TT FH CEC SEHE 6 Remove the drive from the carrier To replace the component reverse the removal procedure Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the serve
15. INNEN te ete EEE ERREICHEN ree RE ree N 83 Acronyms and BE o o ea acess 84 Documentation feedback 4 87 0 ESS de A 88 Contents 4 Contents 5 Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additiona
16. RPS connector A E Slot 4 PCle3 x16 8 4 1 N 10 13 14 15 16 17 19 20 21 22 23 24 Component identification 68 For more information on the expansion slot specifications see PCle expansion slot definitions DIMM slot locations em D DIMM slots are numbered 1 through 4 Letters are used for AMP mode DIMM ordering PCle expansion slot definitions Se with comedet link width e link width 5 ies Tr i 8 M Jr jw Ju en 18 System maintenance switch MEN GE Off No function mS LO security is disabled Off System configuration can be changed On System configuration is locked TER Power on password is enabled TER Power on password is disabled Off No function On ROM reads configuration as invalid Jo When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM 10 11 12 Component identification 69 CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems
17. assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Re
18. ee Ago BAY St S ESHPz SSH OF Ste APOE A HE ZIE USA SAA 21 59l ol HPz slo OF SLI CH ol do LYS HEL ASE ES MAO do gret AAS Er Pero OF SLICE 2810 A St FES BES QE SP HP mA SSO da HSS APS UEC 24 de Fell BS HPE TE ESY HS HE Hugs Ss 0188 SSAA Y Au MH AE Ga Ba HP 24 de Gel EE lol Met KALE uj S m Ate MHA NS CASAS 0 AG 9 z27 0 HAE HP A Atol amp http www hp com go selfrepair amp HASH A 2 HE uu HZ BE NES 2S u HP ESOS ME NZ LS MBA ERE 4 U LICH OS AP HE FE MZ ES AIL AO EHO Ce DA HENS PES NS Se MS ES MAIL HE A CSR F WAS AR ASAUCH ASAE HPO 0 FES Wils gas 39 o Mul o HE SSH 3 SH SEU 3292 14 RSS s 2 Illustrated Parts Catalogoll Customer self repair 15 Illustrated parts catalog Mechanical components n us II AR Description Spare part number Customer self repair on fa o 6 m RPS cage 686665 001 Mandatory CEE rn E pma pp EM Four bay LFF drive cage 686745 001 Eight bay SFF drive cage 686753 001 SFF drive blank 670033 001 LFF drive blank 675039 001 Illustrated parts catalog 16 Description Spare part number Customer self repair on page 6 6 Non hot plug drive carriert 691585 001 7 Arto 58875200 TWhen no drive is installed in the non hot plug drive carrier it serves as a blank for a non hot plug drive configuration Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you wi
19. exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automatically reboots HP Trusted Platform Module The TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact an HP authorized service provider for a replacement system board and TPM board Removal and replacement procedures 59 Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language English http www hp com support Proliant TSG v1 en French http www hp com support ProLiant_TSG_v1_fr Spanish http www hp com support ProLiant_TSG_v1_sp German http www hp com support Proliant TSG vi gr Japanese http www hp com support Proliant TSG v1 ip Simplified Chinese http www hp com support Proliant TSG vi sc The HP Proliant Gen8 Troubleshooting Guide Volume Il Erro
20. o For Linux IML Viewer Application e From within the LO user interface e From within HP Insight Diagnostics on page 61 USB support and functionality USB support HP provides standard USB 2 0 support standard USB 3 0 support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB 2 0 devices through legacy USB support which is enabled by default in the system ROM USB 3 0 ports are not functional before the OS loads The native OS provides USB 3 0 support through appropriate xHCI drivers Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics Diagnostic tools 62 e DOS e Operating environments which do not provide native USB support For Windows Server 2008 R2 SP1 you must download the USB 3 0 driver from the HP website http www hp com go hpsc Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server administration c
21. one of the following power supplies e HP 350 W AU Integrated Power Supply e HP 460 W CS Gold Hot plug Power Supply 92 efficiency A CAUTION Check the system and power supply input ratings before powering up the server Specifications 81 HP 350 W AU Integrated Power Supply 100 V AC to 240 V AC Rated input frequency 47 Hz to 63 Hz Rated input power 440 W at 100 V AC input 440 W at 200 V AC input Efficiency No less than 82 at 100 load No less than 85 at 50 load No less than 82 at 20 load Power supply output EE Rated steady state power 350 W at 100 V AC input 350 W at 200 V AC input Maximum peak power 400 W at 100 V AC input 400 W at 200 V AC input HP 460 W CS Gold Hot plug Power Supply 92 efficiency Specification Input requirements Rated input voltage Rated input frequenc Rated input current Rated input power 526 Wat 115 V AC input 523 W at 230 V AC input Power supply output ERES Efficiency Not less than 87 5 at 100 load Not less than 89 5 at 50 load Not less than 87 5 at 20 load Rated steady state power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the HP Power Advisor website htip www hp com go hppoweradvisor Spec
22. processor when lowering the processor into the socket Removal and replacement procedures 56 6 Install the processor Use the notches on both sides of the processor to properly align it into the socket Z CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 7 Close the processor retaining bracket and then secure the processor locking lever 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 Removal and replacement procedures 57 CAUTION Do not overtighten the screws as this might damage the board connectors or screws and voids the warranty of the board 10 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence NN A CAUTION When returning a damaged system board to HP always install all processor socket covers to prevent damage to the processor sockets and system board 11
23. 2 GB single rank x8 PC3L 10600E 9 664694 001 c 2 GB singlerank x8 PC3L 12800E 11 715279 001 EE d 4 GB dual rank x8 PC3 12800E 11 664034 001 e 4 GB dual rank x8 PC3L 10600E 9 664695 001 EE f 4 GB dual rank x8 PC3L 12800E 11 715280 001 g 8 GB dual rank x8 PC3 12800E 11 684035 001 Mandatory h 8 GB dual rank x8 PC3L 10600E 9 664696 001 Lu i 8 GB dual rank x8 PC3LL 12800E 11 715281 001 Rear system fan 92 x 32 mm 686748 001 Mandatory Front I O module 691939 001 Mandatory je p oc 8 pin to 4 pin power adapter cable 686755 001 500 mm Mini SAS cable 647756 001 Mini SAS to 4 SATA cable 686747 001 Not shown Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product Illustrated parts catalog 21 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r parat
24. 4 Front panel LEDs and buttons iii 65 Rear panel components ii erinnern enne enhn estre enne enne eren enne eene 66 Rear panel LEDs and buttons iii 67 System board components pt 68 MN 69 PCle expansion slot definitions iii 69 System maintenance switch Ne 69 NMI functionality ss sssnnssnnssnnssieseetsntssttsstitssttsrttstttsstttstttstttstttsntE Aert ESEE ANEEAEEE ESEE ESN EAEE Ea eEenr teere enee en ne 70 ESTATE ol iat EN 70 Hot plug drive LED definitions ss 71 FBWC module LED definitions ss 72 Fan locations ss 73 EEE 74 Cabling En a ER E EE E E 74 SNE Eg ole EN 74 Storage ol Tg EER 75 Four bay LFF drive cabling AE 75 Eight bay SFF drive cabl Ag ee e EEE 77 Optical drive cablin eg EEE m 77 Power supply cabling se PR ER ME NI MI ADM MI EREEREER A M E ML EEEE RUD DS EREEREER EEEE RUD ENR 79 Integrated power A noel 79 Redundant pewer SUD ee RER EEE EEE RE EEE 79 Ed o A 80 See A A A OE ion 81 Environmental specifications issues 81 Server specifications siennes 81 Power supply specifications uus sonnen sneer sise 81 HP 350 W AU Integrated Power Supply ss 82 HP 460 W CS Gold Hot plug Power Supply 92 efficiency ssssssnssissessensersenssissersersersrissessersrrssesse 82 Hot plug power supply calculations snssnssnsseeseeseississessersetstsstsstrsttstisrtsstrsttsttsttastrsttsttsttnstrstestisrtasersteaen na 82 Supe and eller PERIS ga de IND AAA dd AAA 83 Before you contact HP 4 83 HP contact MIO ee EMI
25. HP ProLiant ML31Oe Gen8 v2 Server Maintenance and Service Guide Abstract This document is for an experienced service technician It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 719820 002 September 2013 Edition 2 Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Xeon and Pentium are trademarks of Intel Corporation in the U S and other countries Contents EC 6 Parts only warranty service sise 6 16 Mechanical components iii 16 Systemicomponents nn needed eee oe venhas 19 Removal and replacement proceduras eu 24 Required tools MRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRREMEEEEMMMMMMMMMMMMM 24 SOIN CONS COTO ONS css ei Dr Dt 24 Preventing electrostatic discharge nn 24 Symbols on equipment 24 Server warnings and cautions eee eren nennen nennen nennen nennen 25 Pr
26. HPIERR RFI EEE amp SE MESE DIDA EAU ET BAHIA O0 IE s 5A5 Y uv2U T REARTODENEMINTUETF DEAR ER HI ko Tik CSR BES E XU ERHITIBC ERA Ud Ek MICA o TIE WW lt 4 5 IKT DIE t TREIBER A DUET HPOD TU Ki AALES KRAO CSR a EHARA SERHEHIIREFTIRBENSBIDEINHRTENTIEF BER HPISGE TT DVDEN DOHA ERARA 5 CMMBREHPIORALT CES HIE en EE 23 25811 BUVT ERORETI BSESXCCL6ILATCC ESU HIER RELEV HPA o AE HABRENEF HAFIT LEITUSTDRIIE HILHA kU AERE HATS CHE ra n E d OARS HPAREUV CAIS BRDAFREHF ERHBAHTNIBSSHHU EFT COP ER TE SEDI C mens BBD ARE E AI dU CIE CSR EBERT V EVER L TUNIEK CED WBEEN UE AED MIT BLEBERAIHISHEFERAENZSEEIE TOBEH EII EFTZZBERBLUNGE EIBERDAHELRUETF Customer self repair 12 HP CSR HP GX HP CSR HP CSR
27. Install the processor socket cover on the failed system board 12 Connect all cables disconnected from the failed system board 13 Connect the capacitor pack cable to the FBWC module 14 Install the rear system fan 15 Install the air baffle 16 Install the access panel 17 Lock the tower bezel Removal and replacement procedures 58 18 Connect each power cord to the server 19 Connect each power cord to the power source 20 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warning appears Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to
28. P website http pro aq sama houston hp com services cache 10950 0 0 225 121 html Support and other resources 83 Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DDR double data rate FBWC flash backed write cache HP CS HP Common Slot power supply HP SIM HP Systems Insight Manager iLO Integrated Lights Out IML Integrated Management Log LFF large form factor MLC multilevel cell NAND memory type used in SSDs Acronyms and abbreviations 84 NMI nonmaskable interrupt NVRAM nonvolatile memory PCle Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RPS redundant power supply SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor re single level cell NAND memory type used in SSDs SPP HP Service Pack for ProLiant TPM Trusted Platform Module Acronyms and abbreviations 85 UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus Acronyms and abbreviations 86 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedb
29. RAHPI SERE E BREN sue BANLFOHAITERSNZREH ERNFZNKANITENTIE mHEeRIBUCUETEC T Et lt REE EAERIFDCENTERS No HPA GOD BOBA RREREOLAEXERI CIE do U EEA MAORMEMRT DI MIE HPETIIHPERFFREEICK D M ENDEN VET Maha DOJI SRBRAMERCCHRARCHSEMRRENTHET Mandatory HP Optional HP HP No WE HP HP Mandatory HP BREEF HP DRA gt Optional RA EF ATHENE AEA 2 EK BASH ANE ATEA gt MA RER HP
30. T VEUM 3 No No 24 WE 2217 SI55013S AAE HP FE 0 FESL 14 AE Sol gS7IS9IE S SAUS HE 14 238 13412121 A SOI MHA HESS SU FES MALOS op such Illustrated parts catalog 23 Removal and replacement procedures Required tools You need the following items for some procedures e T 10 T 15 Torx screwdriver e Flathead screwdriver e HP Insight Diagnostics on page 61 Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous
31. a que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto 3No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product SNo Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de ob
32. ack hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 87 Index A access panel 28 air baffle 28 ASR Automatic Server Recovery 63 authorized reseller 83 Automatic Server Recovery ASR 63 B buttons 24 64 C cables 74 cabling 74 75 77 78 79 cache module 46 72 cache module removing 46 capacitor pack 46 47 Care Pack 61 components 16 64 components identification 16 64 connectors 64 contacting HP 83 crash dump analysis 70 CSR customer self repair 6 customer self repair CSR 6 83 D diagnostic tools 61 63 diagnostics utility 61 DIMM slot locations 69 DIMMs 39 drive cabling 74 75 drive cage removing 33 35 drive LEDs 71 drives 30 31 70 71 electrostatic discharge 24 environmental requirements 81 environmental specifications 81 error messages 60 expansion boards 45 F fan module location 73 fans 37 38 FBWC cabling 75 FBWC module LEDs 72 features 64 flash backed write cache procedures 46 49 front panel components 64 G guidelines troubleshooting 60 H hard drive LEDs 71 hard drives determining status of 71 health driver 63 heatsink 40 help resources 83 HP Insight Diagnostics 61 HP Insight Remote Support software 61 HP technical support 6 83 illustrated parts catalog 16 iLO Integrated Lights Out 62 IML Integrated Management Log 62 Insight Diagnostics 61 I
33. are from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Removal and replacement procedures 25 Preparation procedures To access some components and perform certain service procedures perform one or more of the following procedures Unlock the tower bezel on page 26 e Remove the tower bezel on page 26 e Power down the server on page 27 Before removing the server from a rack or a non hot plug component from the server power down the server Unlock the tower bezel The tower bezel must be unlocked and opened to access the drive cage and media bays It must be unlocked to remove the access panel The bezel must remain closed during normal server operations Remove the tower bezel 1 Unlock the tower bezel on page 26 2 Open the tower bezel Removal and replacement procedures 26 3 Pull the bezel away from the front chassis os i Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The fron
34. che module to an unsupported controller model because you can lose data CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source Removal and replacement procedures 46 b Disconnect each power cord from the server Unlock and open the tower bezel Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 CAUTION When connecting or disconnecting the capacitor pack cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 6 Disconnect the capacitor pack cable from the cache module 7 Remove the cache module A O To replace the component reverse the removal procedure Capacitor pack Removal and replacement procedures 47 Z CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is po
35. chiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen SNo Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precis
36. device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following e Use the iLO Virtual NMI feature e Short the NMI header For more information see the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf Drive numbering e Fourbay LFF drive model Component identification 70 e Eight bay SFF drive model hen Je sm em Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update OT COTO Dm oooO Ter Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail o det Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing he EM amber green the drive will fail E LL LS A e Component identification 71 Definition
37. e the risk of injury from electric shock remove all power cords to mm completely disconnect power from the system Server warnings and cautions A WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardw
38. ed 4 Hz cycles per sec Power fault 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off 2 No network activity 4 Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting guide Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected Component identification 65 Rear panel components 9 o Description G EI o paad For more information on the expansion slot specifications see PCle expansion slot definitions Component identification 66 Rear panel LEDs and buttons han pe o 1 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated 2 NIC status LED Solid Green Activity exists Flashing green Activity exists Off No activity exists 3 NIC link LED Solid green Link exists Off 2 No link exists Component identification 67 System board components e 660000 O Description
39. emove the component 1 2 SAN M M Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Disconnect all cables connected to the expansion board Remove the expansion slot cover retainer If removing a full length expansion board remove the board retainer securing it Removal and replacement procedures 45 9 Remove the expansion board To replace the component reverse the removal procedure Flash backed write cache procedures The following types of procedures are provided for the FBWC option e Removal and replacement of failed components o Removing the cache module FBWC module on page 46 o Removing the capacitor pack e Recovery of cached data from a failed server Recovering data from the flash backed write cache on page 49 Z CAUTION Do not detach the cable that connects the battery pack or capacitor pack to the cache module Detaching the cable causes all data in the cache module to be lost FBWC module Z CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this ca
40. en Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado
41. energy circuits or electric shock 1 hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Removal and replacement procedures 24 This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching a This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling A These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power ra R WARNING To reduc
42. eparation procedures sisi 26 Unlock the tower bezel NT 26 KES GAR Er o EE EAEE EEEE 26 Power down the server si eei ede ae noni an O E aka ORA AA IRR 27 Access Panel HE 28 A HUI 28 Drive blank or carrier vna ee dieta 29 MAS CVE stasba i net i e AA 30 erre 30 Hoi plug LE EM O nd 31 NN eR cr 32 Optical dive meme Re 33 Dive CAGE 33 Drive cage bracket NJ 35 Front YO module Nt 36 dM UB 37 A SR SR 38 RKemovnNg DIMM ee en veros reneees r rI Rn ETE E REEI EEE EEE E ER E E E 39 SS 40 RIOGOSSO RCM ME DE 42 Expansion Doe ee ERE MEE UE 45 Flash backed write cache procedures issue 46 A PERO RR ERON 46 Capacitor pack ur PORO A en 47 Recovering data from the flasn backed write cache 49 System battery 50 Integrated power PN ES ee HN HU UU HEP M US UU eee 51 RPS backplane module iii 51 Eo La E 52 Systemiboard CCOO ene Eee m LE E 53 HP Trusted Platform Module sussa ERU EU uen 59 Eg RR OTT DTE 60 Troubleshooting resources seen 60 Contents 3 a A o tabe niesen 61 ul OS RS m RR SR eH kn 61 HP Insight Diagnostics survey functionality essen ener 61 HP Insight Remote Support software ana OO ON 61 HP ROM Based Setup Utility iii 62 Integrated gE 62 USB support and functionality 4 62 AE E o o op RE pH o d SF RFEFERAFHEHRHRAFEFIFRF 0e 62 Internal USB functionality 0 63 External USB functionality iii EEE ERE ERE ERE ARRS E 63 Automatic Server RECOVERY REDE 63 Co 64 Front panel components ss 6
43. erdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen B
44. eresado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes La garant a limitada de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u fe vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Ond
45. es Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Illustrated parts catalog 17 2Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn on
46. he component reverse the removal procedure To convert the four bay non hot plug drive cage to a hot plug model remove the cage bracket and then install the hot plug backplane option before installing the cage back to the server Drive cage bracket or backplane on page 35 Drive cage bracket or backplane To remove the component 1 2 9x pr de Ee Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove all installed drives Storage drive on page 30 Disconnect the drive cage cables a Disconnect the Mini SAS cable from the system board or from the storage controller option b Disconnect the drive power cable from the 10 pin power supply connector Remove the LFF drive cage assembly a TJ g TJ Tea 7 AZ u if B LS Siad TJ E Ea AS Se Do one of the following For image clarity the Mini SAS and power cables attached to the drive cage are not shown in the following figures Removal and replacement procedures 35 o Fora non hot plug drive cage loosen the bracket thumbscrew and then remove the bracket assembly from the drive cage o Fora hot plug drive cage loosen the backplane thumbscrew and then remove the backplane assembly from the drive cage
47. ifications 82 Support and other resources Before you contact HP Be sure to have the following information available before you call HP Active Health System log HP ProLiant Gen8 or later products Download and have available an Active Health System log for 3 days before the failure was detected For more information see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Onboard Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http www hp com go OAlog Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en supportdrivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the H
48. ight 81 Index 89
49. ij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Customer self repair 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma peca CSR a peca de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas serGo cobradas as despe
50. ion par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Optional Facultatif Pieces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit No Non Certaines pieces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la piece soit effectu par un Mainteneur Agr Ces pieces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP ri
51. l charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pieces CSR Customer Self Repair r paration par le client afin de mini
52. ll be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pieces sont identifi es par la mention Non dans le Catalog
53. lle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pieces seules Votre garantie limit e HP peut inclure un service de garantie pieces seules Dans ce cas les pieces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pieces CSR par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzio
54. lock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Remove any existing expansion board that blocks access to the rear system fan connector 1 eS A Disconnect the fan cable Removal and replacement procedures 38 8 Press and hold the fan latch and then remove the fan To replace the component reverse the removal procedure Removing a DIMM Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Open the DIMM slot latches Som de m Removal and replacement procedures 39 7 Remove the DIMM To replace the component reverse the removal procedure Heatsink To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 Ps En de Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence
55. miser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une piece CSR HP vous l envoie directement existe deux cat gories de pieces CSR Customer self repair 6 Obligatoire Pieces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures ce
56. ne di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 7 In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore e offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l
57. ns an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Locate the battery on the system board ps m a Remove the battery 2 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removal and replacement procedures 50 Integrated power supply To remove the component 1 2 m Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the serve
58. nt improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock and open the tower bezel Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Disconnect the SATA and power cables from the optical drive e pr E p Remove the optical drive To replace the component reverse the removal procedure Drive cage To remove the component 1 Power down the server on page 27 2 Remove all power Removal and replacement procedures 33 a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the tower bezel on page 26 Remove the access panel Access panel on page 28 If the drives are connected to a storage controller card remove the air baffle Remove all installed drives Storage drive on page 30 NW cm de s Disconnect the drive cage cables a Disconnect the Mini SAS cable from the system board or from the storage controller option b Disconnect the drive power cable from the 10 pin power supply connector 8 Remove the drive cage o Four bay LFF drive cage Removal and replacement procedures 34 To replace t
59. ntegrated Lights Out iLO 62 Integrated Management Log IML 62 L LEDs 71 LEDs front panel 71 LEDs hard drive 71 LEDs SAS hard drive 71 LEDs troubleshooting 60 M maintenance 24 Index 88 management tools 61 mechanical components 16 media drive bay cabling 77 memory dump 70 N NMI header 70 O operating system crash 63 70 P part numbers 16 PCI expansion slots 69 phone numbers 83 POST error messages 60 power down procedure 27 power supply 51 power supply cabling 78 power supply specifications 82 powering down 27 preparation procedures 26 problem diagnosis 60 processors 42 R RBSU ROM Based Setup Utility 62 rear panel components 66 rear panel LEDs 67 removal and replacement procedures 24 required tools 24 resources 83 RPS cabling 51 52 S safety considerations 24 SAS and SATA device numbers 70 spare part numbers 16 specifications 81 82 specifications environmental 81 specifications mechanical 81 specifications server 81 static electricity 24 support 83 symbols on equipment 24 system battery 50 system board components 68 system board replacement 53 system components 19 64 system maintenance switch 69 T technical support 6 83 telephone numbers 83 temperature requirements 81 tools 24 tower bezel removing 26 troubleshooting 60 Trusted Platform Module TPM 59 U USB support 62 utilities 61 utilities deployment 62 W warnings 25 website HP 83 we
60. onfiguration and diagnostic procedures For additional security external USB functionality can be disabled through RBSU Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the System Management Homepage or through RBSU Diagnostic tools 63 Component identification Front panel components 0 0 og d 0 em Description Drive bays inside Component identification 64 Front panel LEDs and buttons CCT E UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated 2 Health LED Solid green Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fast flashing r
61. pair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Cente
62. r Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or P jury P pply power supply blank to cool before touching it Disconnect the power supply cables from the drive cage and the system board Remove the power supply a Remove the four screws securing the power supply b Press and hold the release button on the inside panel of the chassis c Push the power supply towards the front of the chassis and then remove it To replace the component reverse the removal procedure RPS backplane module To remove the component 1 2 Power down the server on page 27 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock and open the tower bezel Unlock the tower bezel on page 26 Removal and replacement procedures 51 4 Remove the access panel Access panel on page 28 5 Remove the EMI shield from the lower media bay Remove the optical drive from the upper media bay Disconnect the power supply cables from the drive cage and the system board Remove the RPS backplane module To replace the component reverse the removal procedure RPS cage To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the po
63. r Messages provides a list of error messages and information to assist with interpreting and resolving error messages on Proliant servers and server blades To view the guide select a language English http www hp com support Proliant EMG v1 en French http www hp com support ProLiant EMG v1 fr Spanish http www hp com support Proliant EMG v1 sp German http Wwww hp com support Proliant EMG v1 gr Japanese http www hp com support Proliant EMG v1 jp Simplified Chinese http www hp com support ProLiant_EMG_v1_sc Troubleshooting 60 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server using Intelligent Provisioning HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website hitp www hp com servers diags HP In
64. r anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 8 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlie lich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlie lich f r Teile Gem den Bestimmungen des Parts only Warranty Service stellt HP Ersatzteile kostenlos zur Verf gung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werd
65. r cable Mini SAS cable an pere Drive cage power cable Cabling 75 fen seien Mini SAS cable Hot plug cage to system board SATA drive support CRC Drive cage power cable Mini SAS cable han erri I Drive cage power cable Mini SAS cable Cabling 76 Fight bay SFF drive cabling This drive configuration supports hot plug SATA and SAS drives o gt amp E i y U 4 u 5 Er IC Drive cage power cable Mini SAS cable Mini SAS cable Optical drive cabling e Optical drive in a nonredundant power configuration Cabling 77 em Dem Optical drive power cable SATA cable Optical drive in a redundant power configuration jiem pesiin Cabling 78 Power supply cabling Integrated power supply cabling en perm 4 pin power supply cable
66. r pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area 9 Open the processor locking lever and then open the processor retaining bracket 10 Grasp the processor by the edges and then lift it out of the socket 11 Remove all DIMMs Removing a DIMM on page 39 12 Remove all expansion boards Expansion board on page 45 13 Disconnect all cables connected to the system board 14 Remove the system board Removal and replacement procedures 54 a Remove the system board screws To replace the system board 1 Install the system board 2 Install the DIMMs 3 Install the expansion boards CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area Removal and replacement procedures 55 4 Open the processor locking lever and then open the processor retaining bracket 5 Remove the processor socket cover CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Do not touch the processor socket contacts e Do not tilt or slide the
67. r unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 71 3 Unlock and open the tower bezel Unlock the tower bezel on page 26 Removal and replacement procedures 31 4 Remove the drive To replace the component reverse the removal procedure Hotplug power supply CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27 N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it Remove the power cord from the power supply 3 Remove the power supply e ox Power redundancy requires the presence of two power supply modules in the system Removal and replacement procedures 32 CAUTION In a redundant power supply configuration both power supply modules in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and might shut down when it detects mismatched power supplies To replace the component reverse the removal procedure Optical drive CAUTION To preve
68. ra do servi o 2Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto Illustrated parts catalog 22 3No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No N o no cat logo de pesas ilustrado Mandatory BEI GUESSAUD AO BH SEABRERICOUC HLESERIHIRRFRERMENSERIIE TOBBY EXIT SRHREEVAFRMESRICARENET Optional HEBCHENEETCID RA ONmtmSBOESHCST MEBRILOUC LES MRAHPILL UFR E KENDRA BROLFORAC A NARE UC AA BOREAL TIA RAETIA EE lt REEN ERFRHAIEHTERF No HPA GOD BOMBA RREREOLAEXERE CID EGA MRORMEMRT DI MIE HPETIIHPERFFREEICK BJ ME NDAE NT VET Maha DJE SRBRAMERCCHRARCHSEMRRENTHET Mandatory HP Optional HP
69. rrent backup is complete but power fluctuations occurred during the backup The cache module microcontroller has failed Component identification 72 Fan locations EEE ooo om LP Sa gt NI gt o E zu Ern 5 e Ex d 5 Li C E E N A a ES 1 RT Hem Description Rear system fan fan 1 for processor cooling Front system fan fan 2 for expansion board cooling Component identification 73 Cabling Cabling overview This section provides guidelines to help make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components see the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped System fan cabling el o El hem Don Rear system fan cable fan 1 Front system fan cable fan 2 Cabling 74 Storage cabling Four bay LFF drive cabling Non hot plug cage to system board SATA drive support only e eee E y u LU y gs hem Description Drive cage powe
70. rts hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Place the server on its side Remove the access panel a Loosen the access panel thumbscrew b Slide the access panel back c Lift the access panel away from the chassis To replace the component reverse the removal procedure Air baffle To remove the component Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Removal and replacement procedures 28 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle To replace the component reverse the removal procedure Drive blank or carrier CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Unlock and open the tower bezel Unlock the tower bezel on page 26 2
71. s may be sent to your authorized HP Channel Partner for onsite service if configured and available in your country For more information see the HP website http www hp com go insightremotesupport The HP Insight Remote Support Release Notes detail the prerequisites supported hardware and associated operating systems The release notes are available on the HP website http www hp com go insightremotesupport docs HP Insight Remote Support is included as part of HP Warranty HP Care Pack Service or HP contractual support agreement Diagnostic tools 61 HP ROM Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support rbsu Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within operating system specific IML viewers o For Windows IML Viewer
72. sas de transporte e de devolu o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Servico de garantia apenas para pecas A garantia limitada da HP pode incluir um servico de garantia apenas para pecas Segundo os termos do servico de garantia apenas para pecas a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 11 No caso desse servico a substitui o de pe as CSR obrigat ria Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico HAAIENMTDIUNAF SR RL MIRE DIEM HI ZEN ERMERERF OS HPA ERIT I S SO CSRAR EA DD U ET BED CSRB GAAS ATENA TA DEH HP HP HE LIES HPIEZ O ahaa GERAL SERIAL TIERT CSRBDASI IE EURO 238 U EU ET BR ARAAL LIVIVATAQYABOMM BZEBIIDUT BLEBERIHIIRAFR EKE EN OEE lt 015389 EANET DERK I UMHENEERIGERENET amp DAA8 Y EWZ2UATPIMESC AS Na COMMENDAZYI LILIVAPT ARCS SRRI amp L 6 B REANHPII IEEE FS RENDA BELEEFDER EN SRY E AA BO BAN BUTS AEREA UTE TEX TEN i HP RERO BROS8 E 77A5 Y tuVv2U TRBCIEdS E EA RRORMRERRT Dtk HE T IE
73. sas de transporte e m o de obra do servico Opcional Pecas cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobranca de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVAC O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No N o no cat logo de pecas ilustrado Conforme a disponibilidade e o local geogr fico as pecas CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condic es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a peca com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A peca com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o faca a HP poder cobrar a reposic o Para as pecas de reparo feito pelo cliente a HP paga todas as despe
74. sight Diagnostics Online Edition is also available in the SPP For more information see the HP website http www hp com go spp download HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 61 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notification
75. t into the socket Removal and replacement procedures 43 CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 2 Close the processor retaining bracket and then secure the processor locking lever 3 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 4 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 NS Z CAUTION Do not overtighten the screws as this might damage the board connectors or screws and voids the warranty of the board 5 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws Removal and replacement procedures 44 c Finish the installation by completely tightening the screws in the same sequence NN Install the air baffle Install the access panel Lock the tower bezel Connect each power cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Expansion board To r
76. t panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed iy IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown e Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber Removal and replacement procedures 27 Access panel To remove the component N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server suppo
77. ther requirements for drive and array migration Power down the failed server Power down the server on page 27 Transfer the drives from the failed server to the recovery server 4 Perform one of the following o If the array controller has failed remove the cache module and capacitor pack from the failed array controller and install the cache module and capacitor pack on an identical array controller model in the recovery server o If the server has failed remove the controller cache module and capacitor pack from the failed server and install the controller cache module and capacitor pack in the recovery server 5 Power up the recovery server If there was data in the cache at the time of the controller or server failure a 1792 POST message appears stating that valid data was flushed from the cache This data is now stored on the drives in the recovery server You can now transfer the drives and controller if one is used to another server If the drives are migrated to different drive positions or there are volumes present in the recovery server a 1724 POST message appears stating that logical drive configuration has been updated automatically Removal and replacement procedures 49 System battery If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contai
78. tworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o 2Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Mandatory READER DADA SABA DUT ELESERIHIRTRFRERM ENSERIIE TOBY FAIRY DER BA UA FETED GEER ARENS Optional RE ELCAEXEAMER CI RM COMMEMERCEBACT ARABIC HL ESE
79. ue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente e facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet 2Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch d
80. wer source Removal and replacement procedures 52 b Disconnect each power cord from the server Unlock and open the tower bezel Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 3 4 5 6 Disconnect the power supply cables from the drive cage and system board 7 Remove the EMI shield from the lower media bay 8 Remove the optical drive from the upper media bay 9 Remove the hot plug power supplies 10 Remove the RPS backplane module 11 Remove the power supply cage To replace the component reverse the removal procedure System board CAUTION To avoid ESD damage when removing electrostatic sensitive components from the failed system board place the components on a static dissipating work surface or inside separate antistatic bags To remove the system board 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 ps Ev de Remove the rear system fan Removal and replacement procedures 53 7 Disconnect the capacitor pack cable from the FBWC module 8 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the othe
81. wered up To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 26 Remove the access panel Access panel on page 28 Remove the air baffle Air baffle on page 28 u de M If the existing cache module is connected to a capacitor pack observe the FBWC module LEDs o Ifa backup is in progress wait for the backup to complete o If the backup is complete or if the cache has failed remove the controller from the server and then continue with the next step 7 Disconnect the capacitor pack cable from the cache module Removal and replacement procedures 48 8 Remove the capacitor pack To replace the component reverse the removal procedure Recovering data from the flash backed write cache If the server fails use the following procedure to recover data temporarily stored in the FBWC CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 24 1 Perform one of the following o Setup a recovery server using an identical server model Do not install any internal drives or FBWC in this server HP recommends this option o Findaserver that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the o

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