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Impact 8112N User Guide - Forward Telecommunications Services

1. Speed Dial Access Code la x Saved Number Redial ofe Dial Saved Number o o TAP Dialing Code 99 Non LCD Station User s Guide 77 Feature Access Codes GCA70 313 Notes 78 Non LCD Station User s Guide GCA70 313 Glossary B Glossary A Account Code A group of numbers up to 16 digits in length entered by station users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the system Assist Button A button that you can program that will let you send a message requesting assis tance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modifies the dialed number i
2. 64 PRESS INTERCOM AND DIAL Jie DIAL extension number HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted PRESS SPEAKER to end Non LCD Station User s Guide GCA70 313 Other Advanced Features To use Tracker to transfer a call to a park orbit for retrieval and transmit the call s park orbit code and caller ID information if available l 2 3 4 3 ANSWER call AND PRESS TRNS CONF DIAL extension number PRESS INTERCOM AND DIAL J8 IF the called station does not answer or is busy HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted PRESS SPEAKER button to end To retrieve a call that you parked using the Tracker option 1 PRESS TAP to retrieve If you receive a parked call message on your Tracker pager 1 2 3 4 GO to any system station PRESS INTERCOM DIAL Tracker pager orbit code J sJ oJ oJ to J 3 9J 3 RETRIEVE call To enable or disable a Tracker pager at your station 1 2 3 PRESS INTERCOM DIAL J 2JZJ to enable OR DIAL J 25 8J to disable PRESS SPEAKER to end Non LCD Station User s Guide 65 Other Advanced Features GCA70 313 66 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset back ground
3. DXP DXP Plus FXS and FXT Digital Communications System Non LCD Speakerphone AEL hrs ANT This publication supports both Impact and Impact SCS LCD Speakerphones USER GUIDE The Rising Star GCA70 313 07 05 00 printed in U S A This User s Guide is for the following system DXP DXP Plus FXS and FXT Digital Communication Systems This user s guide applies to the following telephone models e Impact 8124S Rev A and later e Impact 8112S Rev A and later e Impact 8112N Rev A and later e Impact SCS 8212S Rev A and later e Impact SCS 8212N Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications GCA70 313 Contents About This Book This user s guide serves as both an introduction for new speakerphone users and a reference for experienced users Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone 1 Getting Started The following chapters describe the basic and advanced features of the Common Code Based DXP DXP Plus FXS and FXT systems 2 Answering Calls Making Calls Advanced Call Handling Nonverbal Messaging Programming 7 Other Advanced Features oa o E G Following the advanced features descriptions are a reference table a glossary that defines many general phrases and abbreviations which may not be familiar to users tips on sp
4. If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone gt i Ringing Station Your Station PRESS flashing DSS BLF button If you have programmed a DSS BLF button for the ringing telephone Answering Calls for Other Stations Non LCD Station User s Guide 19 Answering Calls GCA70 313 Receiving Subdued Off Hook Voice Announcements SOHVA Handling an Incoming SOHVA SOHVA allows an intercom caller to break into your call by making an announce ment through your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller To respond to a SOHVA verbally not available on 8112N 1 PRESS AND HOLD MUTE 2 SPEAK into handset Distant party cannot hear your response 3 RELEASE MUTE after response is complete to return to distant party To respond to a SOHVA nonverbally through Response Messaging if announcing station has an LCD Speakerphone NOTE See page 58 for instructions on programming a RESPONSE MESSAGE button 1 PRESS programmed RESPONSE MESSAGE button Message appears in the display of the telephone making the SOHVA 2 CONTINUE your current call with distant party SOHVA caller is automatically disconnected from your telephone If caller is not sending from an LCD Speakerphone no message is sent and call is disconnected To respond to a
5. 2 PRESS INTERCOM AND DIAL J 0JJ To override a do not disturb condition at another telephone 1 MAKE intercom call AND HEAR DO NOT DISTURB tone 2 DIAL Joj called party will hear several short tone bursts 3 WAIT for reply To disable DND 1 PRESS programmed DO NOT DISTURB button The light asso ciated with the DO NOT DISTURB button turns off when the feature is disabled 2 PRESS INTERCOM AND DIAL J oJ NOTE See page 58 for instructions on programming an ACCOUNT CODE button 22 Non LCD Station User s Guide GCA70 313 Making Calls 3 Making Calls Making Outside Calls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature your station auto matically selects a line for use when you lift the handset To dial an outside number manually 1 PRESS INTERCOM OR LIFT handset if privacy is desired 8112N and 8212N users must lift handset 2 DIAL i OR other line button to select line See Line Groups in the system specific Advanced Features chapters for more infor mation on selecting an outside line 3 LISTEN for dial tone 4 DIAL number If your station has been assigned a prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 PRESS SPEAKER OR LIFT handset if privacy is desired Outside line is automatically selected 8
6. Steady green this is your line either on hook in a handsfree mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled from hold Fluttering red the line put on hold by another station has recalled line buttons in the same location as the DSS BLF buttons Ensure that these buttons are labeled correctly to indicate their unique features Next to a fixed feature or programmable feature button Steady red the feature is on Steady off the feature is off NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that these buttons are labeled cor rectly to indicate their unique features Above the MUTE button On steady called party cannot hear your conversation Non LCD Station User s Guide GCA70 313 Getting Started Next to INTERCOM button e Steady green or red you are using your intercom e Fluttering red an LCD message is set on your telephone for others to receive when calling e Flashing orange someone is calling your extension or a call is being transferred t
7. 13 Automatic Dialing 25 Automatic Set Relocation 70 B Busy Lamp Field BLF Light location 6 7 9 11 Button Locations 6 7 9 I1 C Call Forwarding See Forwarding Calls Call Parking See Parking Calls Call Pick Up answering for any station directed 18 answering within a group 18 Calling automatic dialing 25 dialing intercom numbers tone first 24 dialing intercom numbers voice first 24 dialing outside numbers 23 Camping On waiting for a busy station 29 waiting fora DND station 29 Non LCD Station User s Guide CFOS See Call Forward Outside System D Dialing See Calling Direct Station Select DSS Button associated lights 10 functions 8 location 6 7 9 11 Do Not Disturb enabling disabling operation 22 function 22 DSS BLF Console Button Levels 72 DSS BLF Console Operation 71 Dynamic Save Button 27 E Exclusive Hold 16 F Flash Button See TAP Button 95 G Group Listening setting the volume 67 H Handset setting volume 66 Headset setting the volume 67 Hold Button functions 8 location 6 7 9 11 meaning of associated light 11 Holding Calls basic instructions 16 using exclusive hold 16 Intercom Button functions 8 location 6 7 9 11 meaning of associated light 11 L Last Number Redial 26 Lights Display 10 Making Calls See Calling Message Button location 6 7 9 11 96 GCA70 313 Message Waiting Light basic function
8. While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or mainte nance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 Comdial strives to design the features in our communica tions systems to be fully interactive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features CCB 15B GCA70 313 07 05 00 Printed in U S A bned in 25 lodi ES LG Barer 1 COMDIAL The Rising Star camia Carporatian 1780 Seminol
9. You can record your station s programmed DSS and speed dial numbers on page 56 for quick reference To store an intercom number as a DSS number PRESS INTERCOM DIAL JJ PRESS programmable button to choose DSS location PRESS next location button AND STORE next DSS number 1 2 3 4 DIAL extension number 5 6 REPEAT the previous step until all DSS numbers are stored CAUTION Do not attempt to program interactive buttons doing so can cause the sys tem to make features unavailable If you inadvertently reprogram interac tive buttons you can retrieve the button functions in the following manner 1 PRESS INTERCOM AND DIAL J JJ 2 PRESS the interactive button to be reprogrammed 3 DIAL Ja JEJ or oJ for buttons from left to right Non LCD Station User s Guide 53 Programming GCA70 313 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at a keypad number or any programmable button that is not now assigned as a line button or other feature by the system administrator or installer NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emer gency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as e
10. s 1 1 1 1 How is the transferred call Transfer option actions after answering art Best suited for original call delivered to the receiver Normal intercom ringing 1 Press TRNS CONF two short bursts and the Saai Tens 2 Dial extension introduction of the call if Normal transfers that 3 Announce call answered in station mode require introduction 4 Disconnect ringing will follow the transfer Unscreened 3 S Eiet Normal intercom ringing Expected transfers that Transfer pee een two short bursts need no introduction 3 Disconnect Press TRNS CONF Dial extension Transfer introduction Personnel who must Hot Transfer followed directly by the receive speakerphoe calls Press TRNS CONF 1 2 3 Announce call 4 5 Disconnect incoming call in a hands free mode Quick Transfer with intro 1 Dial extension 2 Announce call 3 Disconnect Intercom ringing two short bursts and the introduction of the call if answered in station mode ringing will follow the transfer Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer Quick Transfer without intro 1 Dial extension 2 Disconnect Normal intercom ringing two short bursts Expected transfers from attendants and operators who handle a large number of incoming calls which require transfer Non LCD Station User s Guide 45 Advanced Ca
11. 6 Music selecting 69 setting the volume 67 Mute 67 Mute Button location 6 7 9 Il meaning of associated light 10 R Redialing last number dialed 26 See Also Saved Number Redial storing numbers for future redial 26 Response Messaging responding to SOHVA using 20 Ringer selecting a personal tone 3 setting the volume 66 turning off 3 66 S Shift Button functions 8 location 6 7 9 Il Speaker Button function 8 location 6 7 9 11 meaning of associated light 11 Speakerphone button functions 6 8 General diagram 6 7 9 11 setting the volume 66 user guidelines 87 Non LCD Station User s Guide GCA70 313 Subdued Off Hook Voice Announcement Transferring Calls SOHVA blocking all SOHVAs 20 unscreened transfers 43 making aSOHVA 32 TRNS CNEF screened transfers 42 responding nonverbally 20 See Transfer Conference Button 7 v See Also Response Messaging Volume Control TAP Button initial settings 66 function 9 VOLUME DOWN Button location 6 7 9 1l function 66 Transfer Conference Button VOLUME UP Button function 9 location 6 7 9 Il function 66 Non LCD Station User s Guide 98 Notes GCA70 313 Non LCD Station User s Guide This manual has been developed by Comdial Corpora tion the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice
12. Call Transfer Both Comdial E Node Station Network Call Waiting Tone Terminating None Local Node Station Camp On Terminating None Local Node Station CFOS Both None Local Node Station Clock Set Local Node Across Conference Both Comdial QSIG Network with Station limitations COS Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line Terminating None Local Node Station 90 Non LCD Station User s Guide GCA70 313 Feature Networking Support Tp Remote Feature Program Feature Name Originating Networking T Fe pan Terminating Both Support Dist Ring Terminating None Local Node Station Dial by Name Originating None Local Node Station Directed Station Hold Both None Local Node Station Disable Station Local Node Station Disconnect Notification Both None Across Network DND inhibit override Terminating Comdial QSIG Local Node DNIS passed across the Local displa Network but must be enabled Both Comdial PION Node phones per node Across DSS BLF Both Comdial Network with Node Station limitations 9 Across DTMF Signaling Both None Network ea Across Enhanced Night Mode Terminating None Network Node iets ian Ts Across Enhanced Ringing Terminating None N iwork Node Executive Override Both None Extended DTMF Feature Numbering Local Node l K Across Group Listen Terminating None Network
13. a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal Telephone To adjust the pedestal Models C 8212S and 8212N only m 1 GRASP the rear of the pedestal base rroins m firmly with one hand AND LIFT the rear portion of the telephone upward with your other hand 2 LIFT the telephone upward with one hand AND RAISE the anad telephone supporting arms upward with your other hand Notice there Adjusting The Pedestal are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at the desired height SELECT the closest pair of notches AND INSERT the supporting arms in the notches PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place First Notch Second Notch ol Third Notch For Highest Position pepo Also remember as with any piece of electronic equipment your telephone may be damaged by contact with liquids So please try to place the telephone in an area that is free from the danger of spills 2 Non LCD Station User s Guide GCA70 313 Getting Started Setting a Person
14. bursts and observe an orange flashing light 1 For privacy LIFT handset 2 For speakerphone PRESS flashing line button AND SPEAK to ward telephone When you hear outside ringing two long bursts and observe a red flashing light 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired Non LCD Station User s Guide 13 Answering Calls GCA70 313 Answering Intercom Calls An intercom call is a call between two system stations If a speakerphone your station will receive intercom calls in one of two ways depending upon system programming In a voice first setting a short tone followed by the caller s voice heard on the speaker With a tone first setting the telephone rings in a distinctive pattern and the receiving station must take action to answer Of course if either station is not speakerphone equipped all calls will arrive tone first You can block voice announce calls if you wish See the discussion titled Blocking Voice Announce Calls for details When you hear an intercom tone followed by a caller s voice 1 SPEAK toward the telephone to answer OR LIFT handset if pri vacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired 14 Non LCD Station User s Guide GCA70 313 Answering Calls Night Transferred Calls Line Access From Any Station The system attendant ca
15. end You can record your station s programmed DSS and speed dial numbers on page 56 for quick reference Non LCD Station User s Guide 55 Programming GCA70 313 Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 As you program numbers fill in the identification strips on your telephone as well as these tables Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 U 56 Non LCD Station User s Guide GCA70 313 Programming Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from an LCD speakerphone or to send an LCD message to an LCD speakerphone that you call and receive a busy signal or no answer To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed 1 2 3 NOTE PRESS INTERCOM DIAL Jes PRESS programmable button for RESPONSE MESSAGE button location DIAL message number 01 30 from list of messages The system attendant creates the programmed messages available for use that are listed in a table on page 49 5 6 T DIAL E to save programming PRESS SPE
16. for a particular line and wish to queue for it 1 2 3 4 5 OBSERVE the busy status light LED PRESS INTERCOM DIAL LJe PRESS line button When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call To cancel line queuing or line group queuing 1 2 PRESS INTERCOM DIAL J6J Non LCD Station User s Guide 33 Advanced Call Handling GCA70 313 Conferencing When using the DXP system you can make conference calls that involve up to five parties including you as the originating party in any combination of outside lines and intercom parties When using the DXP Plus FXS or FXT systems you can include up to seven parties in various combinations in a conference call To set up a conference call that includes any combination of outside lines and intercom parties 1 2 3 4 5 MAKE first call PRESS TRNS CONF call is placed on hold automatically SELECT next line AND MAKE next call PRESS TRNS COMF to establish conference PRESS TRNS CONF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of conference 1 2 PRESS HOLD PRESS the line button of the remaining party To retrieve a line from hold and bring that party back into the conference 1 2 3 PRESS TRNS CONF PRESS line button PRESS TRNS CONF If you are involved in a confer
17. including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unaccounted for access or use Non LCD Station User s Guide GCA70 313 Advanced Call Handling Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call NOTE For programming of an ACCOUNT CODE button at your station refer to Feature Buttons section on page 58 To enter account code on an incoming call 1 IF available PRESS programmed ACCOUNT CODE button the call in progress is not interrupted IF not available PRESS INTERCOM AND DIAL CJJ call is automatically placed on hold DIAL account code Your telephone automatically returns to the call after you ve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced m
18. level is currently active ib24x ib48x E E T a qo ao a a ooo an ce T oe eo C se qa qa a a oS oS ae EE Level access buttons Level access buttons IB24X DSS BLF Console IB48X DSS BLF Console 72 Non LCD Station User s Guide GCA70 313 Feature Access Codes A Feature Access Codes This chart provides you with a Quick Reference Guide of the feature dialing codes If you wish you can detach these pages and keep them near your telephone to serve as a stand alone reference Chapter 8 Programming Your Telephone describes a method to program these codes on your telephone at unused programmable buttons Feature Enable Code Disable Code Account Code INTERCOM Joja account code Acal NTERCOM ZLo Attendant Calling INTERCOM o Authorization Code INTERCOM Joje authorization code Automatic Callback and Call AAA n Waiting INTERCOM Jie INTERCOM fe 4 4 r a Background Music G E 9r INTERCOM ESED Call Divert Station INTERCOM 1 515 extension number Call Forward Personal INTERCOM J t INTERCOM ji extension number Non LCD Station User s Guide 73 Feature Access Codes GCA70 313 Feature Enable Code Disable Code Call Forward Ring No Answer All Calls INTERCOM LJ extension number INTERCOM
19. music and the group listening mode There are four ringer loudness levels plus an off position Set these levels as follows 1 While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME AT F DOWN button once for each change in a i loudness you desire The ringer sounds pes once for each change as an example of the current setting On the 8112N the ringer L volume is controlled by a three position switch on the bottom of the telephone Impact SCS Volume Buttons NOTE If you set the ringer to the FF position your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off There are eight speaker loudness levels Set these levels for the current call as follows 1 While on a call and in station mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire There are at least eight handset loudness levels that you can set for the current call as follows not available on 8112N 1 While on a call and in handset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire Non LCD Station User s Guide GCA70 313 Other Advanced Features NOTE When the call ends the system resets the loudness of all future calls to the programmed default setting For instructions in setting your sta tion s default volume see Default Volume Control section in the system
20. must lift the handset to perform any telephone functions making calls answering calls programming your telephone etc node s e Cannot receive voice announce calls 8112N and 8212N e Cannot use the Group Listen feature e Cannot use the Background Music feature s No LEDs beside its programmable buttons and therefore does not provide Impact Sc gies ca Non speakerphone any status indications for these buttons Model s No mute key 8112N No handset volume control e Message waiting light is above the dialpad Impact Speakerphone Has a rocker switch style volume control instead of separate volume up and Models volume down buttons 8112S and 8124S e Message waiting light is above the HOLD button Impact SCS s The IMIST module only works with the 8212S and 8212N telephones Speakerphone Models Has a dedicated message button with an associated light beside it 8212S and 8212N e Supports the ICVOL handset with independent volume control 12 Non LCD Station User s Guide GCA70 313 Answering Calls 2 Answering Calls Answering Outside Calls A call that rings on an outside line sounds long single tone bursts and lights the line status light If the installer enabled ringing line preference at your station an orange light flashes next to the line that your station answers when you lift the handset a red light will flash for any other ringing line When you hear outside ringing two long
21. over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone Switching Changing from pulse rotary dial signals to tone DTMF signals Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing 84 Non LCD Station User s Guide GCA70 313 Glossary Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to e
22. recall tone bursts to sound at your telephone the flash rate of the line button becomes faster and the light becomes orange If the call is on exclusive hold it will revert to manual hold after the hold recall period 16 Non LCD Station User s Guide GCA70 313 Answering Calls If a held line is recalling choose one of the following 1 PRESS HOLD station button to place the call on hold at your station and restart hold timer 2 PRESS line button with flashing orange light OR PRESS TAP to retrieve the call Directed Hold The installer can add a directed station hold feature to your telephone With this feature you can place a call on hold at a distant station or pick up the held call that has been on hold the longest length of time at another telephone To place a call on directed station hold 1 2 3 4 5 ANSWER call PRESS INTERCOM OR TRNS CONF if intercom call piAL Leo DIAL extension number of station to receive held call HANG UP To retrieve a held call at another station 1 2 3 4 PRESS INTERCOM DIAL J 9J 0 DIAL extension number of station where call is being held PRESS DSS BLF button OR TAP to answer call Non LCD Station User s Guide 17 Answering Calls Call Pickup 18 GCA70 313 The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations Group Call Pickup The installer often arranges several telephones together in a u
23. s Call Forward Ring No Answer Personal Calls INTERCOM LJE extension number INTERCOM je Call Forward All Calls INTERCOM BEA extension number INTERCOM ee Call Park Orbit 910 990 INTERCOM EJ aso o ee Call Park Pickup INTERCOM 2 T S o ee Call Pickup Directed INTERCOM LJ extension number Call Pickup Group INTERCOM aa Clear Major Alarm Ring INTERCOM JoJo DISA Access Installer Assigned Do Not Disturb wrercom GIG eneon 1212 Do Not Disturb Override extension number lola DSS Programming INTERCOM Jess Executive Override L lo a extension number Hold Manual HOLD 74 Non LCD Station User s Guide GCA70 313 Feature Access Codes Feature Enable Code Disable Code Hold Exclusive HOLD HOLD Hold Directed INTERCOM Jeo Hold Directed Pickup INTERCOM ejo LCD Messaging pina Gila INTERCOM EJL Line Group 1 INTERCOM E Line Groups 2 11 INTERCOM s o to afo Line Groups 12 16 INTERCOM slo to og EE From Any Station NEREO 6 5 k 6 8 re ae Up From Any Station INTERCON gt eJ Meet Me Answer Page INTERCOM zJ Message Waiting INTERCOM CJ extension number INTERCOM e extension number Message Wait Retrieval lolol Operator Acce
24. 112N and 8212N users must lift handset 2 LISTEN for dial tone 3 DIAL number Non LCD Station User s Guide 23 Making Calls GCA70 313 Making Intercom Calls There are two methods for making intercom calls One method causes the called telephone to ring tone first The other method causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling NOTE The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again To manually cause the other telephone to ring tone calling 1 PRESS INTERCOM OR LIFT handset if privacy is desired 8112N and 8212N users must lift handset 2 DIAL extension number called telephone will ring To tone call automatically 1 PRESS DSS BLF button called telephone will ring 8112N and 8212N users must lift handset first NOTE The following instructions assume a voice first default setting You can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again To voice announce manually 1 PRESS INTERCOM 2 DIAL extension number 3 SPEAK your announcement To voice announce automatically 1 PRE
25. 70 313 Other Call Transferring Options 44 Hot Transfer A hot transfer is a type of screened transfer This feature is useful for transferring calls to people who need to work in a handsfree mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her station to answer the call To make a hot transfer to another telephone in the system 1 2 3 ANSWER call PRESS TRNS CONF the call is automatically placed on hold DIAL extension number of telephone to receive the transfer OR PRESS DSS BLF button for that extension ANNOUNCE call PRESS TRNS CONF 6 If necessary PRESS SPEAKER to disconnect if in station mode OR HANG UP The person receiving the transfer then has the call Quick Transfer When the quick transfer method has been programmed by the installer it allows you to do an automatic transfer of an incoming line call without pressing the TRNS CONF button To do a quick screened transfer 1 2 3 4 ANSWER call DIAL intercom number for transfer location When party at transfer location answers ANNOUNCE call HANG UP OR PRESS SPEAKER button Non LCD Station User s Guide GCA70 313 Advanced Call Handling To do a quick unscreened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 HANG UP OR PRESS SPEAKER button Call Transferring Summary What are the sender
26. AKER to end LABEL button location Non LCD Station User s Guide 57 Programming GCA70 313 Feature Buttons You can create feature access buttons to make operation easier Some features that you may want to use frequently are defined as follows s Account Code Button allows you to enter an account code for call record purposes s Call Forward Button allows you to forward all of your calls to another telephone V Camp On With Automatic Call Back allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied e Camp On Call Waiting when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for areply s Do Not Disturb Button prevents other telephones from ringing your telephone Group Listen Button allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone e Music Button allows you to enable or disable background music also allows you to choose from two pre programmed music sources Page Button provides one button access to paging e Park Button parks calls in preselected park orbit 6 Pick Up Button allows you to pick up a call ringing elsewhere in your system Privacy Release Button allows other telephones which share a line appe
27. AND system speed dial number Non LCD Station User s Guide 25 Making Calls GCA70 313 Redialing If made available by your installer you may also program your system to automati cally redial a busy or ring no answer number See page 62 for further instructions on setting up your station for automatic redial Redial Last Dialed Number The system temporarily saves the first 16 digits of the last manually dialed number for your redial use if the last number you called is busy or is not answering you can redial it once or initiate repeated redialing Subsequent dialing activity overwrites a temporarily saved number To redial the last dialed number 1 PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone 2 DIAL 4 3 LIFT handset OR LISTEN for ringing or busy tone over the telephone speaker Redial Programming Storing Numbers You can permanently store a number at any programmable button location that does not currently have a number or feature associated with it NOTE For programming of a SAVED NUMBER REDIAL button at your station refer to Feature Buttons section on page 58 To permanently store a number you ve just dialed 1 DIAL number 2 PRESS programmed SAVED NUMBER REDIAL button see Feature Buttons section in system specific Programming chapter for set up details 26 Non LCD Station User s Guide GCA70 313 Making Calls To dial the saved number 1 PRESS SPEAKER OR LI
28. FT handset if privacy desired 2 PRESS button where number is saved OR PRESS programmed SAVE NUMBER REDIAL button If a distant party tells you an important telephone number and you want to immedi ately save it for later redial you can use a SAVE NUMBER REDIAL button to save the first 16 digits of that number To store a number while you are on a call 1 PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it over the line you are on now To later redial the saved number 1 PRESS line button to select a line 2 PRESS programmed SAVE NUMBER REDIAL button system automatically dials the number that you saved earlier Non LCD Station User s Guide 27 Making Calls GCA70 313 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit To send a paging announcement 1 LIFT handset 2 PRESS INTERCOM 3 DIAL HH through IZ for zones 1 8 4 MAKE announcement 5 REMAIN on line if awaiting a reply known as a Meet Me page OR HANG UP handset At times other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go to the nearest telephone dia
29. Node Station Hands Free Both None Across Node Station Network R Across l Hold Terminating Comdial QSIG Network Node Station Hunt Group can access Hunt group across Network but PEI Across members must be local to Terminating Comdial Network Node each other Hunt List Terminating None Local Node Station Idle Line Both None Local Node lt S Across Incoming Call Routing Both Comdial Network Node Intercom Numbering Local Node Non LCD Station User s Guide 91 Feature Networking Support GCA70 313 Type Remo Feature Program Feature Name Originating Networking Par Fe EN Terminating Both Support Intercom Speed Dial Last A Across Number Dialed Originating None Network Node Station LCD Contrast Both None LocalStatori Node Station Only LCD Messaging Both None Local Node Local or Line Group Both None Network Node Channels Line Monitoring Both Comdial Local Node Across Line Names Both Comdial QSIG Network Node Line Queue Both None Lock Both None Local Node Station Location Codes Both None Local Node Mark Both None Local Node Station Message Deposit Both Comdial Local Node Station ae ee Across Message Waiting Terminating Comdial Network Node Station Music Background Both None Local Music On Hold Both None Local Mute Both None A COSR Node Station Network Operator Network Both Comdial ACTOSS Hub Network Operator Node Both Comdia
30. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire Impact 8124 Volume Control NOTE When a call ends the system resets the speaker and handset volume of all future calls to the programmed default setting For instructions in setting your station s default volume see Default Volume Control section in the system specific Advanced Features chapter Answering and Making Calls Your station is now properly configured to answer and making calls to both stations within your system intercom calls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange When you hear outside ringing two long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired 4 Non LCD Station User s Guide GCA70 313 Getting Started To dial an outside number manually 1 2 PRESS INTERCOM DIAL i OR other line button to select line See Line Groups in the system specific Advanced Features chapters for more infor mation on selecting an outside line LISTEN for dial tone DIAL number LIFT handset if privacy is desired To dial an intercom number manually l 2 Non LCD Station User s Guide PRESS NTERCOM DIAL exte
31. SOHVA by blocking see below for more information 1 PROGRAM Voice Announce Block when you hear SOHVA tone SOHVA call is disconnected NOTE A station that is currently active in speakerphone mode can not receive a SOHVA 20 Non LCD Station User s Guide GCA70 313 Answering Calls Voice Announce Blocking If your system installer makes Voice Announce Blocking available you can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and generates a tone in response to attempted SOHVAs To block all voice announced calls 1 PRESS INTERCOM 2 DIAL CIE To unblock all voice announced calls 1 PRESS INTERCOM 2 DIAL Je INCOMING pe SOHVA NNS j 7 J Your SOHVA RESPONSES SOHVA Station Delivering ka A Station Press and Hold MUTE VERBAL While Speaking E Press Programmed NONVERBAL Response Message T Button Press INTERCOM BLOCK and Dial 2k 2 To respond to LCD equipped stations only Answering a SOHVA Non LCD Station User s Guide 21 Answering Calls GCA70 313 Do Not Disturb Condition The Do Not Disturb DND feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls To enable DND choose one of the following 1 PRESS programmed DO NOT DISTURB button The light next to the DO NOT DISTURB button turns on when the feature is active
32. SS DSS BLF button 2 SPEAK your announcement 24 Non LCD Station User s Guide GCA70 313 Making Calls Automatic Dialing Automatic dialing provides one or two button speed dialing using programmable buttons at which you have previously stored numbers There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers NOTE When you call from a station not equipped with a speaker for example 8112N and 8212N you must LIFT the handset AND PRESS TAP before initiating any automatic dialing activity To automatically dial a speed dial number stored at one of the programmable buttons on your station choose one of the following 1 PRESS programmed speed dial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed speed dial button to choose number stored as second choice at that button To speed dial a personal speed dial number stored at the dial pad GORENA 1 DIAL speed dial number on dial pad ic to 2h NOTE Ifyou are already on a line you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad Also if a speed dial number s preselected line is in use the speed dial will not engage To speed dial a system speed dial number stored at the dial pad 1 DIAL EJ
33. SWER call 2 PRESS TRNS CONMF call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers PRESS SPEAKER to disconnect if in station mode OR HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone rings with the transferred call after you hang up If the intercom party is busy or does not answer 1 PRESS flashing line button AND LIFT handset if privacy is desired 42 Non LCD Station User s Guide GCA70 313 Advanced Call Handling Unscreened Call Transfers You can answer a call at your station and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer To transfer an unscreened call to another system telephone 1 2 3 ANSWER call PRESS TRNS CONF call is automatically placed on hold DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension PRESS SPEAKER to disconnect if in station mode OR HANG UP The transfer will ring at the called telephone If the intercom party is busy or does not answer 1 PRESS flashing line button AND LIFT handset if privacy is desired Non LCD Station User s Guide 43 Advanced Call Handling GCA
34. al Ringing Tone You can choose one of eight different ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 PRESS INTERCOM 2 DIAL 2 4 3 DIAL number ie to ic to select ring tone 4 The next time your telephone rings you will hear the new ring tone Setting Volume Levels The volume control on your telephone is a multi purpose control you use to set the volume loud ness of the ringer the speaker and the handset gt m To set the ringer loudness level k k 1 While your telephone is on hook and eal idle PRESS the VOLUME UP OR ST VOLUME DOWN button once for each change in loudness you desire The S ringer sounds once for each change as Impact SCS Volume Buttons an example of the current setting NOTE Ifyou set the ringer to the off position your telephone will sound a short ring burst once for each call you receive at your station NOTE On the 8112N the ringer volume is controlled by a three position switch on the bottom of the telephone There is no handset volume control Non LCD Station User s Guide 3 Getting Started GCA70 313 To set the speaker and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOLUME a DOWN button once for each change in speaker volume that you desire LIFT handset ae 4
35. all without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations 80 Non LCD Station User s Guide GCA70 313 Glossary D Data Interface Unit DIU This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone IST device such as a FAX machine or answering machine Departmental Station Operation The operation of stations that are organized into departments Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer o
36. andatory for dialing outside numbers To enter account code on an outgoing call 1 2 3 DIAL E OR other line button PRESS INTERCOM call is automatically placed on hold DIAL Joa AND account code OR PRESS programmed ACCOUNT CODE button LISTEN for dial tone AND DIAL number you are calling Non LCD Station User s Guide 39 Advanced Call Handling GCA70 313 Call Parking Parking a Call You can place a call on hold in the system so that someone can answer the call from any station that does not have a line appearance for the call You accomplish this by placing the call in one of many park orbits where the call remains until it is answered To park a call in orbit 1 While on the call PRESS INTERCOM OR PRESS TRNS CONMF if intercom call 2 DIAL J 3 DIAL code for park orbit Loj to Lojo for orbit 10 99 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To park a call using a programmed PARK button 1 While on the call PRESS the programmed PARK button the system places the call in a preselected park orbit and lights the PARK light To retrieve a call that was placed on hold in the system parked 1 PRESS INTERCOM 2 DIAL 4 3 DIAL code for orbit IAI to LIEI for orbit 10 99 OR PRESS programmed PARK button Handling Park Recalls When a parked call times out of the system it returns to your telephone i
37. arance for current call to join e Saved Number Redial Button redials the last number saved e Voice Announce Block Button blocks voice announcements 58 Non LCD Station User s Guide GCA70 313 Programming You can store feature access codes at programmable buttons to provide yourself with one button access to features that you use quite often To find your feature code of interest refer to Appendix A on page 73 To manually store an access code oN nM FWY DYN ea PRESS INTERCOM pat CIJ PRESS programmable button to choose storage location DIAL access code for feature LABEL button location PRESS next location button and store next feature code REPEAT previous steps until all desired feature codes are stored PRESS SPEAKER to end For example to program a button to provide group call pickup access code 4 ONO M Do E PRESS INTERCOM pat 12121 PRESS programmable button to choose storage location DIAL 4 LABEL button location PRESS SPEAKER to end Non LCD Station User s Guide 59 Programming GCA70 313 Notes 60 Non LCD Station User s Guide GCA70 313 Other Advanced Features 7 Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that you may access for outside calling instead of selecting an individual line button If your system has line groups access them as follows 1 PRESS INTERCOM 2 DIAL desired line group access cod
38. arly morning or late evening To store an outside number as a speed dial number follow the display prompts and proceed as follows 1 PRESS INTERCOM 2 DIAL JIU 3 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SHIFT first DSS BLF Button PRESS button of ae desired station to dial directly Keypad DIAL desired number for personal speed dial OR J DIAL and number A for system speed dial S si Speed Dialing Options 54 Non LCD Station User s Guide GCA70 313 Programming 4 CHOOSE your speed dial route from the following list PRESS line button to select outside line DIAL Lojko to select prime line or last line used DIAL oja to ae to select line group PRESS INTERCOM button or dial 8 to select intercom NOTE You may need a pause between numbers to compensate for differ ences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 5 DIAL number up to 16 digits long include J and iG if needed 6 PRESS TRNS COMF to store the number 7 REPEAT previous steps until all numbers are stored 8 PRESS SPEAKER to
39. ash e Retrieves held calls or last call placed on hold Transfer Conference Button TRNS CONF e Transfers calls e Sets up conference calls Volume Control VOLUME UP or VOLUME DOWN e Regulates the volume of the ringer speaker handset headset background music and group listening mode Line Buttons DSS BLF Buttons Programmable Buttons Dialpad Transfer Conference Button Volume Down Aa 20 Boe Volume Up Message 4 R Gud Waiting Tes Bw D Shift Button Mute Button Light ESCE ras A o Speaker Button J Hold Button lt imp001 TAP Button Intercom Microphone Button Opening Connectors On Bottom Of Telephone Line Cord Handset U L Impact 8112S Speakerphone Non LCD Station User s Guide 9 10 Getting Started GCA70 313 Your Station s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Busy Lamp Field BLF lights next to a Direct Station Select Busy Lamp Field or DSS BLF programmable button Steady red station is in use Flashing red station is receiving a call Winking Fluttering red message waiting light set for you by station associated with that DSS button Next to a line button NOTE You can find the programmable buttons that the installer designates
40. dial QSIG Node telephones per node ANI DNIS passed across the Local displa network but must be enabled Originating Comdial QSIG Pay Node telephones per node ANS Detect Originating Comdial a ARS Both Comdial h Node N A None Local Node Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold Terminating None ek Node Auto Pause Terminating None ee Node Non LCD Station User s Guide 89 Feature Networking Support GCA70 313 Type Remo Feature Program Feature Name Originating Networking Par Fe EAN Terminating Both Support i PAET tai Across Auto Redial Originating None Network Node Across Aux Line Network Node Aux Ring Local Node Across Incoming DID Block Progam Network Node Across Button Programable Both Comdial Network with Node Station limitations Across Call Costing Originating None Network with Node Station limitations Call Divert Terminating Comdial Local Node Station Call Forward Default Sige 2s Across Pome Terminating Comdial Network Node Station 2 SNE S Across Call Forward All Immediate Terminating Comdial Node Station Network Call Forward All RNA Terminating Comdial ATOSS Node Station Network Call Pickup Directed Terminating Comdial OE Node Station Network Call Pickup Group Terminating None Local Node Station c KK Across Call Time Originating None Network Node Station
41. dling operations Non LCD Station User s Guide 81 Glossary GCA70 313 E E amp M Tie Lines In telephony a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes Exclusive Hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system K Keypad o Buttons Lj through E J and E used for dialing 82 Non LCD Station User s Guide GCA70 313 Glossary L Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric display of several Comdial Digital Telephone mode
42. e Line Group Access Codes Line Group Default Code Active Code a 2 through 11 sjo through sjo 12 through 16 ejoj through ejaj If your system attendant has reassigned your line group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desired number 5 LIFT handset to talk Non LCD Station User s Guide 61 Other Advanced Features Automatic Redial 8124S 8112S and 8212S only 62 If your station has the multiple automatic redial feature enabled you can place up to 10 numbers in your telephone s redial queue To use the automatic redial feature to redial a busy or unanswered number 1 While the telephone is idle DIAL lt J2J_2J OR PRESS the AUTOMATIC REDIAL button programmed by your installer 2 The system repeatedly dials the number until you cancel the fea ture or the system has dialed the number a preprogrammed number of times determined by your system installer 3 The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing 4 IF your installer has enabled answer supervision on your line the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off 5 IF answer supervision is NOT enabled PRESS the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 6 IF your system installer has enabled the redial multip
43. e Network Across SMDA SMDR Both Comdial Network with Node limitations Across Softkey Both Comdial Network with limitations SOHVA Terminating Comdial Local Node Station SOHVA Service Observe Originating None Local Node Station PE fai Across Dial Originating None Network Node Station Non LCD Station User s Guide 93 Feature Networking Support GCA70 313 Type Remo Feature Program Feature Name Originating Networking Par Fe EAN Terminating Both Support 3 Across System Speed Dial Both None Neo Node Across Station Monitoring Network DSS BLF Both Comdial with Hub only limitations Station Names Both None S Node Station Network EERE Across S Station State Query Originating Comdial Network Node Station Subdue Ringing Terminating Comdial Local Node Station System Manager Prog Both None Local System Parameters Both None Local Node AATAS Cline easyer from Both None Local Node Station any station Toll Restriction Both None patos Node COS Network Tracker Both Comdial Local Transfer to Voice Mail Both Comdial Across Node Station Network Trunk to Trunk Transfer Both Comdial E Network Voice Announce Block Terminating Comdial EEE Node Station Network Across Serial WP Integration Tand Hub and VM Across VVP Network Hub and VM 94 Non LCD Station User s Guide GCA70 313 Index A Answering Calls intercom calls 14 outside calls
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45. eakerphone use for the new user described in Appendix C and all the features available for the DXP DXP Plus FXS and FXT systems are described in Appendix E Appendix A Quick Reference Guide Appendix B Glossary Appendix C Speakerphone Characteristics Appendix D Feature Networking Support Finally at the end of this publication an index provides a detailed reference to the feature locations Index Non LCD Station User s Guide iii Contents GCA70 313 iv NOTE Throughout this book all references to fixed buttons keypad DSS BLF SPEAKER HOLD etc are printed in upper case italic type for example PRESS INTERCOM All references to interactive buttons which are used to make selections on the speakerphone display are printed in upper case bold italic type for example SELECT OPTIONS Also to eliminate confusion the text of this guide instructs users to PRESS fixed buttons of the telephone and SELECT interactive buttons as in the examples above Instructions to DIAL refer to numbers or symbols on the keypad System to System Network The system also provides capabilities for either a local stand alone system or a system to system network System to system networking connects several DXP DXP Plus FXS and FXT systems together in an arrangement that allows unified communications through the system For a complete list of features and their properties see Appendix E Feature Networ
46. en idle hears tone _ your call and may respond When any activity is connected or ignore occurs at station your call is connected Idle Busy Station Station Camping On Options Non LCD Station User s Guide 31 Making Calls GCA70 313 Sending Subdued Off Hook Voice Announcements SOHVA You can make a private voice announcement to another station that is off hook and busy on a call if the system is arranged to provide this feature Make a SOHVA announcement using the SOHVA button as follows 1 MAKE intercom call AND HEAR busy tone If called station is on outside line ring back tone is heard but SOHVA is still available 2 PRESS programmed SOHVA button AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that the called telephone is in station mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for reply 32 Non LCD Station User s Guide GCA70 313 4 Advanced Call Handling Advanced Call Handling Waiting For A Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line To queue for a line group 1 2 4 PRESS INTERCOM DIAL the line group access code see Line Group Access code table on page 61 for your system s codes HEAR busy tone DIAL LJe If you have line appearance
47. ence call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call 34 Non LCD Station User s Guide GCA70 313 Advanced Call Handling To drop out of a conference call you initiated involving outside lines creating an unsupervised conference 1 DIAL J lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered To rejoin an unsupervised conference between two outside lines 1 PRESS TAP To Add a Caller to a Conference Managing a Conference Call Other Station To Drop Out of To Remove a Caller A Conference From A Conference Your Other Station 98elect Line Button and Disconnect Line Conferencing Options Non LCD Station User s Guide 35 Advanced Call Handling GCA70 313 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone To remind you that the system is forwarding your calls your telephone sounds a short ring burst each time the system forwards a call NOTE You can also use a pre designated CALL FORWARD button to quickly program your station to forward your calls See Feature Button section on page 58 for mo
48. er Your A Forward Station Station Station Forward Only Calls That Are Not Answered At Your Station Dial 53 Or x 54 Call Forwarding Options NOTE For programming of a CALL FORWARD button at your station refer to Feature Buttons section on page 58 Non LCD Station User s Guide 37 Advanced Call Handling Call Forward Outside System CFOS 38 GCA70 313 The Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telephone numbers outside the system To activate CFOS with your LCD station 1 PRESS INTERCOM AND DIAL CJJ 2 CHOOSE the type of call forwarding DIAL DIAL DIAL DIAL DIAL DIAL J for intercom calls only B for prime line calls only 3 for all calls aj for ring no answer intercom calls only 5J for ring no answer prime line calls only e for all ring no answer calls 3 PRESS the speed dial button programmed with the target number OR SELECT a line AND DIAL number max 16 digits 4 PRESS HOLD for Pause OR PRESS TAP for Flash PRESS SPEAKER to end To deactivate CFOS choose one of the following 1 PRESS INTERCOM AND DIAL JESE To join an active CFOS call from the CFOS enabled station 1 Note flashing HOLD light indicating active CFOS call and press TAP Join CFOS forwarded party and CFOS destination in a con ference call Comdial has taken reasonable steps in the design of all product features
49. f needed to match the selected line group ARS makes routing decisions which lines to route a call over if and how to modify a number and costing informa tion based entirely upon the programming of the system Automatic Station Relocation Process by which the system automatically recognizes particular stations if they are relocated to a different station port the same class of service and station features are provided the station at the new port Non LCD Station User s Guide 79 Glossary GCA70 313 B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones E Call Forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Call Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call Pick Up Answering a call at one telephone when it is ringing at another telephone Call Transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the c
50. ge 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 Non LCD Station User s Guide GCA70 313 Nonverbal Messaging LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Non LCD Station User s Guide 49 Nonverbal Messaging GCA70 313 Message Waiting Light and Messaging If the system installer designates your station to have message wait originate ability you can turn on the message waiting light of any other telephone To turn on the message waiting light and a broken dial tone if programmed at another station that is idle or busy 1 PRESS INTERCOM 2 DIAL CJE 3 DIAL extension number OR PRESS DSS BLF button of station to be alerted The message waiting light of called station will flash To turn off the message waiting light at a busy or idle station 1 PRESS INTERCOM 2 DIAL J3 3 DIAL extension number OR PRESS DSS BLF button of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation 1 PRESS INTERCOM once
51. ide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them Other Advanced Features ib64x fe ae OOo Ip GG TT m D OC ELSE C C Coo oC L a C n TETE C C0 Acre Clie Old f Old ea 0 ET 1 emes Is Bas I I s LT L mo CoO T i s Coo Gah fae EFE T C C ceo L a C1 A an Old a M 1 T T ESAE 27h TE fa ts ESAE AE F m C ERES eB w EA Ey ees H es S B wasr a U et oOo 4 L L Re E ca g EF EE F M ES 1 L E T I D ea E Re I gar Coo f B n e U es ep n IB64X DSS BLF Console Non LCD Station User s Guide 71 Other Advanced Features GCA70 313 Accessing The DSS BLF Console Button Levels The IB24X and IB48X DSS BLF consoles have four levels of buttons quadrupling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which
52. if off hook twice if on hook To receive a message at an alerted station 1 OBSERVE flashing message waiting light or hear broken dial tone 2 PRESS INTERCOM AND HOLD The station that left the message is called automatically 50 Non LCD Station User s Guide GCA70 313 Nonverbal Messaging Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your station you can respond with a variety of messages to many calling situations A fixed RESPONSE MESSAGE button sends the same message you previously select each time you press the button To send an LCD message when you call and receive busy signal or no answer 1 While still on the call PRESS the appropriate RESPONSE MESSAGE button to send a preselected message to the calling LCD speakerphone To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 HEAR the SOHVA tone or voice announcement in your handset or headset 2 PRESS the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone Non LCD Station User s Guide 51 Nonverbal Messaging GCA70 313 Notes 52 Non LCD Station User s Guide GCA70 313 Programming 6 Programming DSS Numbers Storing another station at a DSS BLF programmable location allows a user to monitor that station dial with the press of one button or pick up or hold calls at that station quickly and conveniently
53. ing but receive no answer 1 DIAL J AND HANG UP handset Callback will occur after any activity is initiated at the dialed station To cancel the camp on condition 1 PRESS INTERCOM AND DIAL J 6 2 HANG UP OR PRESS SPEAKER to end Camping On Busy Station Wait For An Answer Call Waiting If the telephone you have called is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work To activate call waiting when you hear a busy signal 1 DIAL LJe called party hears tone 2 WAIT on line for reply 3 Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversation To cancel call waiting o 1 PRESS INTERCOM AND DIAL 21 51 2 HANG UP OR PRESS SPEAKER to end 30 Non LCD Station User s Guide GCA70 313 Making Calls To answer a call waiting tone if you receive one while on a call 1 HEAR short tone burst in receiver 2 PLACE current call on hold OR complete call AND HANG UP waiting call will ring at your telephone 3 LIFT handset to answer call Your Station BS NO ANSE R To Wait For To Send Call To Wait For Callback Waiting Tone Callback eZ A S A A DA gt DY LS LIN Dial 6 Dial gt 6 and Dial 6 and Disconnect ait For Reply and Disconnect Busy station Wh
54. is too close to a loudspeaker Speakerphone User Guidelines Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operat ing properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equip ment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching con stant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Non LCD Station User s Guide 87 Speakerphone Characteristics GCA70 313 e Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches e If you are using a hand
55. king Support Non LCD Station User s Guide GCA70 313 Contents Contents 1 Getting Started a i eee 1 Setting Up Your Station aoaaa aaa 1 Understanding the Basic Functions 6 Your Station s Buttons 8 Your Station s Display Lights 10 Supported Telephone Models 12 2 Answering Calls 0 0 ee eee 13 Answering Outside Calls 02 13 Answering Intercom Calls 14 Night Transferred Calls Line Access From Any Station 15 Holding Calls 2 2 ee 16 Call Pickup lt sR e R RT R TR R R R 18 Receiving Subdued Off Hook Voice Announcements SOHVA 20 Do Not Disturb Condition 2 22 3 Making Calls 000 eee eee 23 Making Outside Calls 0 23 Making Intercom Calls 2 2 24 Automatic Dialing 02 25 Redialing gt e 6 fag ea eye beg leg Atte esl 5 26 Paap eZ ees ee os ee e ee T 28 Camping On Busy Station Automatic Callback 2 0 29 Advanced Camping On Options 30 Sending Subdued Off Hook Voice Announcements SOHVA 32 Non LCD Station User s Guide iii Contents iv Advanced Call Handling 33 Waiting For A Line Queuing 33 Conferencing ooa a 34 Call Forwarding aoaaa a 36 Call Forward Outside System CFOS 38 Account Codes rar ootia N TR ERC Td N 39 Calli Parkin eye saaa KE Be gle BAe ws 40 Call T
56. l Local Node Page Both None Local Node Park Orbit Terminating None Local Node Personal Ring Tone Terminating None on Gl Node Station Prime Line Originating None Local Node Station Privacy Terminating None Local Node Station Pulse Set On Originating None Local Node Query button Originating None Local Node Station Queue Terminating Comdial Local Node Station 92 Non LCD Station User s Guide GCA70 313 Feature Networking Support Type Remo Feature Program Feature Name Originating Networking Pra Fe EA Terminating Both Support Across Quick Transfer Terminating Comdial Network with Node COS limitations Across Recall Call Forward Neo Node Station with limitations Recall Timing Hunt Group Terminatin Comdial Qsic CTO Node 8 P 8 Network 1 Record Both Comdial HOSS Node Station Network Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Station Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node Station Shift for Speed Dials Both None ce Node Station etwork Silent for Ringing Both None Local Node Station SLPS Brokers Mode Both None Local S K Across SLPS Dial Saved Number Originating None Network 2 E Across SLPS Pick Up Last Line Terminating None Newark O oak Across SLPS Save Number Originating None Network Across SLPS TAP Both Non
57. l a code and be in contact with the paging party To reply to a Meet Me page 1 LIFT handset of nearest telephone 2 PRESS INTERCOM 3 DIAL gis 4 MEET paging party on line 28 Non LCD Station User s Guide GCA70 313 Making Calls Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the station is available To camp on at any busy station 1 DIAL Je 2 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short tone bursts When you hear five short tone bursts 1 LIFT handset OR PRESS INTERCOM The other telephone will start ringing To cancel the call back before your telephone sounds the tone bursts 1 PRESS INTERCOM AND DIAL JS To camp on at a station with a Do Not Disturb condition set 1 DIAL LJe when you hear the DND tone A call back will occur when called station is no longer set in the Do Not Disturb mode Non LCD Station User s Guide 29 Making Calls GCA70 313 Advanced Camping On Options Camping On Idle Station Automatic Callback If you call another station and hear ringing but receive no answer you can press a button that causes the system to ring your telephone when any activity is initiated at that station To camp on at a station for which you hear ring
58. le numbers feature you can have up to 10 numbers in your redial queue To add numbers to your redial queue REPEAT step 1 in the above procedure In order to utilize the multiple automatic redial queue you must first program a AUTOMATIC REDIAL button The system will automatically redial only the last number placed into the queue so you must repeatedly press the programmed button to access previous numbers in the queue For example pressing the AUTOMATIC REDIAL button twice with the system idle will redial the second to last number placed into the queue The user must remember all numbers which have been designated for automatic redial To scroll through numbers in your redial queue if your telephone is currently idle 1 PRESS the programmed AUTOMATIC REDIAL button repeat edly to select the desired number which has been previously placed in the redial queue Non LCD Station User s Guide GCA70 313 GCA70 313 Other Advanced Features To interrupt the redialing procedure so that you can scroll through numbers in your redial queue 1 While your telephone is in the process of dialing a number PRESS the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed The system will now dial the next number in the queue IF you would like to select a different number
59. ll Handling GCA70 313 Notes 46 Non LCD Station User s Guide GCA70 313 Nonverbal Messaging 5 Nonverbal Messaging LCD Message Delivery You can set system supplied messages at your station to be received and displayed by a calling LCD station To turn on a message from your telephone 1 PRESS INTERCOM AND DIAL JOLE 2 DIAL the desired code number from your message list 01 30 on the next page Fora Back At message dial the code for time numbers and colon from dialing codes table For example DIAL J ojoj ojj 21 9 ofaj 05 5 for the time 01 45 Fora Call message dial code for telephone number of your new location For example DIAL a Jo Lojz ojis sj Lo Jie CoJ 2 CoJo ojlo for the number 978 2200 NOTE See following page for LCD dialing codes 3 DIAL E AND PRESS SPEAKER to end message Your intercom light flashes to indicate the waiting message To turn off the message and your intercom light 1 PRESS INTERCOM AND DIAL Joje Non LCD Station User s Guide 47 Nonverbal Messaging 48 GCA70 313 Dialing Code Table Character Dialing Code Character Dialing Code 1 01 8 08 2 02 9 09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 01 Back at default message 1 02 Call default messa
60. ls Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night Transfer Transferring incoming calls to a particular station s for off hour answering 0 Operator Station Also known as the attendant station this system station is programmed to ring when users dial the operator usually considered the central message desk of the system although multiple attendant stations are possible Non LCD Station User s Guide 83 Glossary GCA70 313 see Paging This feature allows station users to dial up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones if any a station can page
61. me control setting The level will remain at this volume referred to as the default setting until you change the setting To set a permanent speaker headset handset or group listening loudness for all future calls 1 2 68 PRESS INTERCOM ACTIVATE speaker headset handset or group listen mode to be affected While in that mode PRESS VOLUME UP or j ar VOLUME DOWN button to adjust loudness DIALL JCJ ORPRESS programmed Ta SAVE button to hold the loudness at the last Impact SCS Volume Buttons setting for all future calls until you change the default again REPEAT this procedure in each mode until you ve set all default volume levels Impact Volume Buttons Non LCD Station User s Guide GCA70 313 Other Advanced Features Background Music not available on 8112N or 8212N If the telephone system supplies background music you can turn it on at your station while it is on hook and idle The system automatically turns background music off during calls and voice announcements To turn the music on 1 PRESS INTERCOM 2 DIAL GIG for music source one OR eee for music source two if available the SPEAKER light turns on when back ground music is on 3 ADJUST music volume with the volume button To turn the music off 1 PRESS INTERCOM 2 DIAL a the SPEAKER light turns off when background music is off Non LCD Station User s Guide 69 Other Advanced Features GCA70 313 Aut
62. n the form of a park recall you will hear four short tone bursts at 12 second intervals To answer a park recall 1 PRESS line button The call will then connect to your station 40 Non LCD Station User s Guide GCA70 313 Advanced Call Handling To place a park recall on hold at your station 1 ANSWER RETRIEVE call 2 PRESS HOLD If the call remains on hold for a period of time it will ring back to your telephone as a hold recall To re park a park recall and restart the park timer 1 ANSWER RETRIEVE call 2 PRESS INTERCOM AND DIAL and park orbit code the system places the call back in its original park orbit where it remains until it is answered or recalls again Your Caller Station If the Parked Call Is Not Answered Within a Set Time It Recalls To Your Station To Place Call In a Parking Orbit DIAL and Orbit Number 910 999 Parking Orbit To Retrieve a Parked Call From Any Other Station DIAL and Orbit Number 910 999 Parking Calls Non LCD Station User s Guide 41 Advanced Call Handling GCA70 313 Call Transferring Screened Call Transfers You can answer a call at your station and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer To screen and transfer a call to another telephone in the system 1 AN
63. n transfer incoming calls to a particular station or stations for off hour ringing If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk When you hear loud ringing anywhere in the system 1 LIFT handset 2 PRESS INTERCOM 3 CHOOSE ringing zone DIAL ejs through ie to select ringing zone 1 4 DIAL Lejo to answer for any zone Non LCD Station User s Guide 15 Answering Calls GCA70 313 Holding Calls You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line To place a call on hold 1 PRESS HOLD The light above your HOLD button begins to blink To retrieve a held call 1 PRESS line button of the held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired Exclusive Hold With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to it To place a call on exclusive hold 1 PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired Handling Hold Recalls After a call has been on hold for the period of time set by the installer of your system the system causes four quick hold
64. ne Call A ringing intercom call Non LCD Station User s Guide 85 Glossary GCA70 313 Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CONF A fixed feature button that allows you to transfer outside calls and set up confer ence calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining patties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system 86 Non LCD Station User s Guide GCA70 313 Speakerphone Characteristics Speakerphone Characteristics When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be enhanced When microphones and loudspeakers are close together such as ina speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone
65. nsion number called telephone will ring or tone will be heard SPEAK toward telephone OR LIFT handset if privacy is desired Getting Started GCA70 313 Understanding the Basic Functions Your station provides many versatile features for your use These features are explained in terms of what they allow you to do Message Waiting Light e Indicates that a message awaits pick up Microphone Opening not available on 8112N and 8212N e Allows hands free operation of station speak clearly toward microphone opening Speaker not available on 8112N and 8212N e Sounds distant party s voice e Sounds ringing and call in progress tones Line Buttons DSS BLF Buttons S i Programmable Buttons o Intercom Button COMDIAL i b 1 2 fw 3 Dialpad l 2 4 a e Telephone Speaker gt e 7 S 8 a9 Message Button E DoR W am Handset T TAP Button l a TL Transfer Conference Button oj a c IT Speaker Button Mute Button SCsoo r n Hold Button Microphone Opening Volume Up Neg Vin Volume Down NOTE These are default button locations Your system installer may have reprogrammed these buttons to better suit your needs Impact SCS 8212S Speakerphone Non LCD Station User s Guide GCA70 313 Getting Started INLOO1 Handset 7 SS T e Speaker H aS W p Dial
66. nter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system Station A single system telephone with an individual identity and feature set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines To
67. o you Above the HOLD button e Non SCS Series models Flashing Fluttering red message waiting e Winking green a line is on hold at your station DXP DXP Plus FXS and FXT Systems only Next to the MESSAGE button SCS Series Models only e Winking green message awaits pick up Above the SPEAKER button e On steady with the telephone on hook and busy speakerphone mode e On steady with telephone on hook and idle background music is turned on Line Buttons DSS BLF Buttons e Programmable Buttons Handset an l i COMDIAL n q 0 Imar Dialpad EDES f6 B GAC amp 9 ze Intercom Button p C COC Message Button ae TAP Button if a Transfer Conference Button HDH e SE Mute Button scso02 Hold Button Nea Volume Up Volume Down NOTE These are default button locations Your system installer may have reprogrammed these buttons to better suit your needs Impact SCS 8212N Telephone Non LCD Station User s Guide 11 Getting Started GCA70 313 Supported Telephone Models This user s guide covers five different telephone models The overall operation of each of the telephones is very similar There are however several differences that are summarized in the following table Models Exceptions Non speakerphone No speakerphone capability Therefore you
68. omatic Set Relocation If your installer has equipped your system with automatic set relocation when you move your telephone to a new location the system gives you a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location To maintain the extension number and programming features from the old location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the features from the previous location NOTE Ifyou do not select a button after installing the telephone the system automatically defaults to the programming from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL J while the light is still flashing your telephone immediately assumes the features from the new location 70 Non LCD Station User s Guide GCA70 313 DSS BLF Console Operation The IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this gu
69. pad i i Line Buttons COMDIAL ae gt a2 DSS BLF Buttons Transfer o Programmable Buttons ROST Be Conference 4 5x 64 oo Volume Down Button Fes Be Ge K O S Volume Up Message t Waiting ae ae Mute Button Light aA am X Shift Button Intercom Microphone Speaker Hold Butt S TAP Button Button Opening Button Connectors On Bottom Of Telephone Line Cord Handset O E Impact 8124S Speakerphone P Ean mm Line Buttons DSS Buttons mmm Si Programmable Buttons co i l o g 2 1x 2 sac Boer 2 4 on B 6 vo J 335 Dialpad Transfer 4 7 prs Tuy wxy Conference Pk Oore Button COMDIAL os TAP Button oO Hold Button a ae Intercom Button IMP002 Impact 8112N Telephone Non LCD Station User s Guide 7 Getting Started GCA70 313 Your Station s Buttons Hold Button HOLD e Places a line or intercom call on hold e Stores pauses in number sequences during programming e If multiple held calls feature is available scans or scrolls through calls placed on hold when hold light is flashing Intercom Button INTERCOM e Selects an intercom line e Allo
70. r you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features including all line groups and ARS To prevent fraudulent access and unauthorized use the caller must use an authoriza tion code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapter 1 for location Do Not Disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call han
71. ransferring ooa 42 Other Call Transferring Options 44 Nonverbal Messaging 47 LCD Message Delivery onoonoae 47 Message Waiting Light and Messaging 50 Response Message Delivery 51 Programming sssaaa ee eee lt 53 DSS NUMDETS a s E 4 5 4055 44 2 ER e 53 Speed Dial Numbers 54 Response Message Button 57 Feature Buttons ies daa ogada r e aa Y 58 Other Advanced Features 61 Line Groups r v 31 2a he 6 a ek 61 Automatic Redial 8124S 8112S and 8212S only 62 Tracker Paging System 64 Volume Control 2 004 66 Default Volume Control 68 Background Music not available on 8112N or 8212N 69 Automatic Set Relocation 70 DSS BLF Console Operation 71 GCA70 313 Non LCD Station User s Guide GCA70 313 Contents A Feature Access Codes 000 73 B Glossary tous oes BAR SEES RES 79 C Speakerphone Characteristics 87 D Feature Networking Support 89 Non LCD Station User s Guide V Contents GCA70 313 Notes vi Non LCD Station User s Guide GCA70 313 Getting Started 7 Getting Started Welcome Congratulations and thank you for using a Comdial telephone Your digital station is supported by a communication system with hundreds of built in standard features This manual serves as a helpful guide for using these various function
72. re information on programming To forward your calls 1 PRESS INTERCOM 2 CHOOSE one of the following call forwarding options DIAL ge J to forward prime line and intercom calls DIAL LJe to forward all calls DIAL E E to forward prime line and intercom calls after ring no answer or busy line aj to forward all calls after ring no answer L l DIAL or busy line 3 DIAL extension number of telephone to receive your forwarded calls OR DIAL desired group intercom number 4 PRESS SPEAKER OR HANG UP to end To cancel call forwarding 1 PRESS INTERCOM 2 DIAL je Your telephone immediately hangs up Diverting All Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle 36 Non LCD Station User s Guide GCA70 313 Advanced Call Handling To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL 1 5212 3 DIAL extension number of station to receive diverted call To divert calls to the designated station 1 HEAR ringing AND OR SEE flashing line status light 2 PRESS programmed CALL FORWARD button system immedi ately forwards ringing call to station you designated Forward Only Your Prime Line and Intercom Calls Dial 51 Dial 52 Forward All Calls That Ring At Your Call
73. repeatedly PRESS the AUTOMATIC REDIAL button To cancel the automatic redial feature choose one of the following 1 PERFORM any user activity at the station go on hook select the speaker button etc DIAL zej to delete all numbers from the redial queue SELECT the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing Non LCD Station User s Guide 63 Other Advanced Features GCA70 313 Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers Along with the parked call message the system parks the call in orbit for retrieval by the paged party The type of message that the system delivers either alphanumeric or numeric only is dependent upon the Tracker pager model in use at the station When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling To track a called party after receiving a ring no answer 1 2 3 4 MAKE an intercom call to someone AND RECEIVE no answer PRESS INTERCOM AND DIAL CJE HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted PRESS SPEAKER to end To track a called party without first calling them 1 2 3
74. s The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators The remaining sections are titled as follows Setting Up Your Station Understanding the Basic Functions e Your Station s Buttons e Your Station s Display Lights 5 Supported Telephone Models Setting Up Your Station When your new station arrives the system installer unpacks your station and connects the line to a system jack The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most 7 basic features An Impact 8124 Station Non LCD Station User s Guide 1 Getting Started GCA70 313 Positioning Your Station You should adjust the position of the station on your desk or table to suit your indi vidual needs and if applicable maximize the performance of the sound activated features When using a speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips for speakerphones to consider include e For the microphone to best detect your voice speak within three feet of it and face the station e Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment e Place the speakerphone on
75. ser group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 paLa 3 SPEAK toward telephone OR LIFT handset if privacy is desired Directed Call Pickup Also you can answer calls that ring at any telephone in the system if you know the telephone s extension number To answer a call that is ringing at any telephone in the system 1 2 3 4 PRESS INTERCOM DIAL Ja DIAL extension number of ringing telephone SPEAK toward telephone OR LIFT handset if privacy is desired Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can use the light associated with this button to monitor the status of that telephone and you can press the button to make a call to that telephone if you wish Non LCD Station User s Guide GCA70 313 Answering Calls To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle e Flashing if enabled Station has an incoming call e On Station is busy To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR LIFT handset if privacy is desired
76. set and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches e Insome situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation e When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices 88 Non LCD Station User s Guide GCA70 313 D Feature Networking Support The table below shows all the features available on Set 15A It identifies whether each feature is for a local stand alone system or a system to system network System to system networking connects several DXP DXP Plus FXS and FXT systems together in an arrangement that allows unified communications through the system Also provided is information on which features Comdial provides remote networking support too Feature Networking Support a Tope Renat Feature Program Feature Name Originating Networking T T Terminating Both Support Abandoned Hold Release Terminating None ERER Account Code Both None S Node COS Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed across the Local display network but must be enabled Terminating Com
77. spe cific Advanced Features chapter There are eight headset loudness levels that you can set for the current call as follows 1 While on a call and in headset mode PRESS the VOLUME UP OR VOLUME lt DOWN button once for each change in loudness that you desire There are eight group listening loudness levels Set the level for the n E current call as follows G 1 While on a call and in the group listening l mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in Impact Volume Buttons loudness you desire There are eight background music loudness levels To set the level 1 While background music is on at your station PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire This level will remain set for background music until you change it again even if you turn off the feature and then reac tivate it Muting Your Station not available on 8112N By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker To mute your station 1 PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you To speak to the distant party 1 PRESS MUTE again mute function and light turn off Non LCD Station User s Guide 67 Other Advanced Features GCA70 313 Default Volume Control You can set a permanent loudness level for any volu
78. ss INTERCOM o Paging All Call INTERCOM JJ Paging Zones 2 8 INTERCOM ZO to AZ Non LCD Station User s Guide 75 Feature Access Codes GCA70 313 Feature Enable Code Disable Code Paging Meet Me INTERCOM as Park Orbit Retrieve INTERCOM E J o ee Park Orbit Send INTERCOM EJ SJA oee Personal Ringing Tones INTERCOM v 2121A fone code ic to 3 Redial Last Dialed Number a Remote Station Disable INTERCOM 21 915 extension number INTERCOM ojs extension number Response Message wTeRcom JAS button OJ to Lo Service Observing INTERCOM Aoje extension number Speed Dial Station Keypad WY 2 a 4 uai aaae Speed Dial System JAA o Jeo Speed Dial Programming INTERCOM GIGIG Station Lock INTERCOM oja code 76 Non LCD Station User s Guide GCA70 313 Feature Access Codes Feature Enable Code Disable Code Volume Save INTERCOM LLI Voice Announce Block INTERCOM LJE INTERCOM ej The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Feature Enable Code Pick Up Last Line Io lt Broker s Call
79. ws you to initiate many of the telephone s features Mute Button MUTE e Keeps the person on the line from hearing your conversation Direct Station Select Busy Lamp Field Buttons DSS BLF e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS e May be programmed as a feature button e May be designated a line button by your system installer Message Button MESSAGE 8212S and 8212N only e Allows you to activate the message waiting light at another station by pressing this button and dialing the extension e Allows user to quickly return the call of another station that left a message using the indicating light Shift Button SHIFT e Allows you to enter a second tier for storing and or automatically dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER not available on 8112N and 8212N e Turns your speaker on or off e Disconnects a call when you are on a handsfree call e Ends or cancels programming 8 Non LCD Station User s Guide GCA70 313 Getting Started Tap Button TAP e Recalls dial tone or generates a hookfl

Impact 8112N User Guide - Forward Telecommunications Services

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