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Avaya one-X Deskphone Edition for 9600 Series IP

1. 18 9600 Series IP Telephones Administrator Guide Release 3 2 Assembling the 9600 Series IP Telephone Figure 3 Connection Jacks on a 9620 or 9620C IP Telephone Issue 9 January 2013 19 9600 Series IP Telephone Installation Figure 4 Connection Jacks on a 9630 9640 or 9650 9650C IP Telephone Note The SBM24 Button Module shown in the lower left corner can also be attached to the telephone housing with the connector packaged with the module 20 9600 Series IP Telephones Administrator Guide Release 3 2 Assembling the 9600 Series IP Telephone Figure 5 Connection Jacks on a 9630G or 9640G or 9670G IP Telephone
2. oo0000 oo0000 oo0000 oo0000 Note The SBM24 Button Module shown in the lower left corner can also be attached to the telephone housing with the connector packaged with the module CAUTION When providing auxiliary power for the 9630G and 9640G do not plug the aux power supply directly into the line interface jack Instead use the power connecting cord with a barrel connector that came with your 9630G or 9640G IP Telephone Issue 9 January 2013 21 9600 Series IP Telephone Installation 1 Plug one end of the H4DU 4 conductor coiled handset cord into the telephone and the other end into the handset 2 Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 9600 Series IP Telephone if appropriate 3 If the telephone is to be IEEE powered plug one end of the second Category 5 modular line cord into the Ethernet jack on the 9600 Series IP Telephone Plug the other end of this cord into the Ethernet wall jack You are now finished Do not proceed to Steps 4 or 5 4 If the telephone is not a Gigabit Ethernet GigE telephone for example not a 9630G or 9640G or 9670G and is to be powered locally connect one end of the second Category 5 modular line cord into the Ethernet jack on the 9600 Series IP Telephone Plug the other end of this cord into t
3. 3 of 3 2 Use the Right and Left navigation arrows to scroll through the viewable information shown in Table 2 3 Press Back at any time to return to the Craft Local Procedure screen Issue 9 January 2013 63 Troubleshooting Guidelines Installation Error and Status Messages The 9600 Series IP Telephones issue messages in English only The IP telephones also display messages from the switch which can issue messages in the local language outside the United States The 9600 Series IP Telephones issue messages in the currently selected language or if the telephone is logged off in the language specified by the LANGSYS parameter value If English is not the selected language the telephone displays messages in English only when they are associated with local procedures for example MUTE V E W Most of the messages in Table 3 display only for about 30 seconds and then the telephone resets The most common exception is Extension in Use which requires manual intervention Table 3 Possible Error and Status Messages During Installation of 9600 Series IP Telephones Message Cause Resolution 802 1X Failure CAUSE Incorrect credentials provided for authentication or not provided at all RESOLUTION Follow the display prompts and reenter the 802 1X ID and password Address CAUSE The telephone has detected an IP Address conflict Conflict RESOLUTION Verify administration to identify duplicate IP Address es
4. lt lt Site Specific Option Number Setting Self Test PROCEDE soc scoi ae Se ee a i a Chapter 4 Maintaining 9600 Series IP Telephones Jide los a a s hepa ie a a ee ae Downloading Software Upgrades 2 002 Download File Content 2 2 eo Download Procedure lt no sana eoe a areas a da a a Contents of the Settings File 0 lt lt Downloading Text Language FileS 05 ee eee Downloading Voice Dialing Language Files The GROUP System Value mo a Chapter 5 Troubleshooting Guidelines IN FOGUCHON 22a 6 cc ec RSA RSE KOR HL ESE OOS Error Conditions sa a sa acu doa Boa ew a Re aa A ee ae DTME TORES a asas HES RA A HR ESS SS SLEDS a aS Power Interruption o o oeo ororoe ea The View Administrative Option 4 Installation Error and Status Messages Operational Errors and Status Messages LLDP Troubleshooting lt lt AR ee eR ee s LLDP Setup Troubleshooting Steps 2 eee Appendix A Restart Scenarios 0000 ee eee eee Scenarios for the Restart Process 2 0 0 eee ees Restart the Telephone es Boot F
5. Because of the increased opportunities for text entry errors associated with static addressing Avaya strongly recommends that a DHCP server be installed and static addressing avoided Issue 9 January 2013 37 Local Administrative Options Use the following procedure to invoke manual address information programming 1 When you select ADDR from the Craft Local Procedure Screen the Static Addressing Local Procedure screen displays as follows with the prompt Select address to change Static Addressing screen Line Description and System Value Phone nnn nnn nnn nnn Telephone IP Address IPADD Call Server nnn nnn nnn nnn Call Server in use media server IP Address Router nnn nnn nnn nnn router in use gateway router IP Address Mask ann nnn nnn nnn IP network mask NETMASK File Server nan nnn nnn nnn P Address of HTTP S File Server in use 802 19 NVL2Q text string NVL2Q setting text description VLAN ID dddd NVL2QVLAN VLAN Test ddd NVVLANTEST where e nnn nnn nnn nmn is the current IP Address associated with the specific address information to its left which could be either a value previously set by a technician or the original value of NVIPADD if no previous change was made e NVL2Q text string is the text string associated with the current system value of NVL2Q where Auto an NVL2Q value of 0 On an NVL2Q value of 1 and Off an NVL2Q value of 2 and e dddd is the current value of NVL2QVLA
6. Use the following procedure to reset all system initialization values to the application software default values CAUTION This procedure erases all static information without any possibility of recovering the data 1 When you select RESET VALUES from the Craft Local Procedure Screen the telephone displays the following text Press Reset to confirm 2 Press Cancel to return to the Craft Local Procedure screen without resetting the telephone Press Reset to start the telephone reset The telephone resets from the beginning of registration which might take a few minutes A reset e Resets all system values and system initialization values except AUTH and NVAUTH to default values e Resets the 802 1X ID and Password to their default values e Resets call server values to their defaults e Deletes any entries in the Redial buffer e Does not affect user specified data and settings like Contacts data or the telephone login and password To remove this type of data see the Clear Procedure on page 41 Restart the Telephone Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use the following procedure to restart the telephone 1 When you select RESTART PHONE from the Craft Local Procedure Screen the telephone
7. 42 Craft Procedures Accessing 30 Customer Support 4 10 D DHCP Client Hardware Address 41 Disable Automatic Gain Control AGC 39 Disable Event Logging 45 Document Organization 8 Index Download FileContent 0 54 Download Procedure a oa a a a a a 54 Downloading Software Upgrades 53 Downloading Text Language Files 56 Downloading Voice Dialing Language Files 57 DTMF TONES gt lt c eoa ee ae e i a a a 60 Dynamic Addressing Process 22 E Enable Automatic Gain Control AGC 39 Enable Event Logging 45 Entering Data for Administrative Options 33 Error and Status Messages Installation 64 Error Conditions 0 4 59 Event Logging ooa a aa a 45 G Glossary a e ra a o a i aioe pi ehde h G 87 Group Identifier 2 a a a a a a 43 GROUP System Value aoaaa aa o 57 IEC ISO Documents o 89 IEEE ANSI Documents o 89 IETF Documents o 89 Installation a 11 Intended Audience for this document T7 Interface Control o a oa o ee ee ees 44 IP Telephone Models a a a a aaa 11 ISO IEC ANSI IEEE Documents 89 ITU Documents s s a s mou soa aca ee eee 89 L Language Files for text entry Downloading
8. AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine and the telephone might have gone through the restarting sequence AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine but there is no dial tone The display might show System Busy AND the telephone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Avaya Media Server add or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya Media Server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the call server RESOLUTION Check LAN continuity from the call server to the telephone using ARP or trace route and from the telephone to the call server by invoking a Feature button Verify that LAN administration has not changed for the Gatekeeper TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone
9. CAUSE Echo from digital to analog conversion on your Avaya Media Server trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the call server CAUSE Improper headset cord RESOLUTION Ensure that an HIS cord is being used CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data by invoking the Network Information feature under the A Avaya button on the telephone One or more Quality of Service QoS features should be implemented in the network as covered in Chapter 3 Local Administrative Options CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The user has changed the Automatic Gain Control AGC or environmental acoustics are not consistent with the current audio settings RESOLUTION Try different on off settings for the AGCHAND AGCHEAD and AGCSPKR parameters CAUSE The Speaker was turned off at the call server RESOLUTION Administer the call server to allow that station s Speaker to operate If that does not work do a self test on the telephone as explained in the Self Test Procedure on page 50 CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION Non
10. where n is the number of KBs downloaded Issue 9 January 2013 83 Restart Scenarios 8 When the telephone determines that the application file received is valid the following message displays File Obtained please wait s secs where s is the number of seconds that elapse while non volatile memory is erased 9 The following message displays while the application file is stored in flash memory Saving to flash n x secs where n is the percentage of the file that was stored and x is the number of elapsed seconds This usually takes longer than the file s download 10 The telephone is reset so the new system specific application file can be executed 11 Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded This happens with normal resets 1 The telephone displays Restarting 2 The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 100 1000 The message No Ethernet displays until the software determines whether the interface is 10 Mbps 100 Mbps or 1000 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 3 The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP pro
11. 56 Language Files for voice dialing Downloading 57 LLDP Troubleshooting 73 Local Craft Procedures Accessing 30 Local Administrative Options 29 Local Administrative Procedures About 34 LOG Procedure 1 2 ee eee ees 45 Logoff Procedure a aoao aoaaa a 46 Issue 9 January 2013 91 Index M Maintaining 9600 Series IP Telephones 53 O Online Documentation a a a a a a a 10 Operational Errors and Status Messages 68 P Parameter Values oaoa aaa a 61 Power Interruption a a a a a a 60 Powering the 9600 Series IP Telephone 14 Pre Installation Checklist 12 Pre Installation Checklist for Static Addressing 37 R Related Documentation 89 Requirements for each IP Telephone 13 Reset Boot File and System Specific Application File Alread y Loaded aos aa aa ae 84 Boot File Loaded No Application File or Application File Needs to be Upgraded Boot File Needs to be Upgraded 78 Reset System Values o 47 Restart Process Scenarios forthe 17 Restart Scenarios o T7 Restart the Telephone T7 S Scenarios for the Restart Process T7 Self TeSt aci soa aha aoa a e de e a aa 50 Settings File Contents 56 SIG Procedure 1 1 eee 49 Signaling
12. Authentication CAUSE The call server does not recognize the extension entered Error RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately Bad FileSv CAUSE The HTTP HTTPS server IP Address in the IP telephone s Address memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the HTTP HTTPS server or administer the telephone locally using the ADDR option The ADDR option is explained in Chapter 3 Local Administrative Options Bad Router CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Use static addressing to specify a router address or change administration on DHCP as indicated in the Avaya one Deskphone Edition for 9600 Series IP Telephones Administrator Guide 1 of 5 64 9600 Series IP Telephones Administrator Guide Release 3 2 Installation Error and Status Messages Table 3 Possible Error and Status Messages During Installation of 9600 Series IP Telephones continued Message Cause Resolution Calil icon Connecting Conmeaceuncg ala server DHCP CONFLICT to program Discover aaa bbb ccc ddd Discovering EEPROM error repair required Eme
13. Otherwise English text strings are displayed 3 The boot code checks for a primary software code image loads it into volatile memory displays the name and transfers control to it If a primary software code image is not found the boot code loads displays the name of and transfers control to the backup software code image 4 The telephone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of procedures The activation occurs as soon as possible after power up or a reset The telephone displays the speed of the Ethernet interface in Mbps that is 10 100 or 1000 The message No Ethernet to program displays until the software determines whether the interface is 10 Mbps 100 Mbps or 1000Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC assuming the administrator has not disabled the latter interface by a PHY2STAT setting Issue 9 January 2013 23 9600 Series IP Telephone Installation A Important As of Software Release 1 5 pressing asterisk whenever a to program message displays or whenever the initialization process can support an interrupt invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 The zero PROCSTAT value provides full access to local procedures If PROCSTAT is 1 the Craft Access entry p
14. displays the following text Press Restart to confirm 48 9600 Series IP Telephones Administrator Guide Release 3 2 Signaling Protocol Identifier 2 Press Cancel to return to the Craft Local Procedure screen without restarting the telephone Press Restart to proceed with the registration steps covered in the Dynamic Addressing Process on page 22 A restart does not affect user specified data and settings like Contacts data or the telephone login and password The remainder of the restart procedure depends on the status of the boot and application files For information see Appendix A Restart Scenarios Signaling Protocol Identifier Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use the following procedure to set or change the Signaling Protocol Identifier A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Perform this procedure only if the LAN Administrator instructs you to do so 1 When you select SIG from the Craft Local Procedure Screen the telephone prompts you to use the Right and Left navigation arrows to select a setting and displays the following text Sig text string Choice Selector where except for the 9610 which displays the actual value the text strin
15. not include any setting changes the telephone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade script file You can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file However we encourage you not to alter the Avaya provided upgrade script file If Avaya changes the upgrade script file in the future any Issue 9 January 2013 55 Maintaining 9600 Series IP Telephones changes you have made will be lost We strongly encourage you to use the 46xxsettings file to customize your settings instead For more details on customizing your settings file see Contents of the Settings File on page 56 Contents of the Settings File After checking the application software the 9600 Series IP Telephone looks for a 46xxsettings file This optional file is under your control and is where you can identify non default option settings application specific parameters etc You can download a template for this file from the Avaya support Web site An example of what the file could look like follows Note The following is intended only as a simple example Your settings will vary from the settings shown This sample assumes specification of a DNS Server turning off enhanced local dialing an
16. 14 ASCII characters Version identifier of the GigE Adapter software if applicable 14 ASCII characters Version identifier of the software in the first attached Button Module if applicable 14 ASCII characters Version identifier of the software in the second attached Button Module if applicable 14 ASCII characters Version identifier of the software in the third attached Button Module if applicable 1 of 3 Issue 9 January 2013 61 Troubleshooting Guidelines Table 2 Parameter Values continued Name System Value Format Bluetooth ccccccccccccccccccccce Up to 32 ASCII characters Software Adapter ccccccccccc version including CSR for the Bluetooth adapter if applicable Proxy Server WMLPROXY Proxy server used for WML functions Voice Language NVVOXFILE Language file NVVOXFILE designated for File voice initiated dialing Scroll Right to see the following additional parameters values Phone Call server Supplicant Pass thru Router Mask File server 802 1Q VLAN ID VLAN Test nnan nnan ann nann nnan nnan ann ann CCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCC nnan nnan ann nann nnan nnan ann ann nnn nnn nnn nnn cccc cccc ccc Telephone IP Address IPADD value IP Address of the call server currently in use otherwise 0 0 0 0 Text equivalent of DOT1XSTAT if 0 Disabled if 1 Unicast only if 2 Unicast multicast Text equivalent of DOT1X if 0 En
17. Options 3 Use the navigation arrows to scroll to and highlight the local procedure you want then press Start or OK Or scroll to the procedure you want and press the corresponding line button 32 9600 Series IP Telephones Administrator Guide Release 3 2 Entering Data for Administrative Options Entering Data for Administrative Options This section applies to all 9600 Series IP Telephones and describes how to enter data for administrative options 1 The first application line on any screen is automatically highlighted selected when the telephone displays the screen To select the item on that line press the appropriate softkey at the bottom of the screen for example Change or Save or the OK button To select a different line use the down or up navigation arrows to change the line focus When the desired line is highlighted then press a softkey or OK to select that line 2 Attempts to enter invalid data are rejected and the telephone emits an error beep 3 If you enter a numeric digit that causes the IP Address or subnet mask value to exceed 255 or any value to exceed its maximum field value an error beep tone sounds the digit is ignored and the cursor does not move forward If you enter a numeric digit for a value or for an IP Address or subnet mask field after entering only a zero the new digit replaces the zero To backspace on all phones except the 9670 press the leftmost softkey for the 9670 use the
18. Protocol Identifier 49 Site Specific Option Number Setting 50 SONWALE a re ae WAL Ee a dg alae es a a 12 Software Upgrades Downloading 53 SSON Procedure 50 Static Addressing installation o 37 Pre Installation Checklist 37 System Parameter Values troubleshooting 61 System Values Reset 0 47 T Technical Support 10 Terms Glossary of 87 TEST Procedure eee es 50 Troubleshooting DTMF TONGS cs ii ee ee he ae ae 60 Error Conditions o o 59 Guidelines for 2 o 59 Installation Error and Status Messages 64 Operational Errors and Status Messages 68 Parameter Values 61 Power Interruption a a 60 VIEW Administrative Option 60 Troubleshooting LLDP 73 U Unnamed Registration 27 Upgrade Application File 82 Boot Fil ca sa a GR a a a 78 V VIEW Administrative Option 60 Voice Dialing Language Files 57 W Whats NeW ee 9 92 9600 Series IP Telephones Administrator Guide Release 3 2
19. Verify no one changed the telephone settings locally using the VIEW and ADDR codes as described earlier in this guide Verify the telephone volume is set high enough Finally conduct a self test CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different call server switch If so the new server or switch might need to be administered to support the telephone CAUSE Loss of communication with the call server RESOLUTION As above 2 of 6 Issue 9 January 2013 69 Troubleshooting Guidelines Table 4 Operational Error Conditions for 9600 Series IP Telephones continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user hears echo on a headset but not on a handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc the user hears fluctuations in the volume level which are worse when the Speaker is on or at the beginning of a call or when a call goes from no one talking abruptly to a loud voice The telephone works properly except for the Speaker The telephone works properly except incoming DTMF tones are not received
20. and retain the current values Press Clear to clear all values to their initial default values The telephone displays the following text Clearing values The telephone is cleared to its out of the box state resetting the following values to their factory defaults e All system values and system initialization values e 802 1X identity and password User options parameter settings identifiers and password e Any user data like Contact Lists or Call Logs are deleted After clearing the values the telephone resets Adjusting Contrast on SBM24 Button Modules and Non Color IP Telephones Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IPTelephones Use the following procedure to adjust the contrast of any SBM24 Button Module when attached to any 9600 Series IP Telephone or any non color IP Telephone The 9620C 9640 9650C and the 9670G each have a color display and contrast adjustment is not applicable Fifteen contrast levels are available 1 When you select CONT from the Craft Local Procedure Screen the telephone prompts you to use the Right and Left navigation arrows to change the SBM24 shown as Module 1 or the telephone shown as Phone contrast 2 To change the setting press the Right or Left navigat
21. be Upgraded Boot File Needs to be Upgraded on page 78 Latest Boot File Loaded No Application File or Latest Boot File Loaded No Application Application File Needs to be Upgraded File or Application File Needs to be Upgraded on page 82 Latest Boot File and System Specific Latest Boot File and System Specific Application File Already Loaded Application File Already Loaded on page 84 Boot File Needs to be Upgraded The telephone automatically downloads an upgraded boot file if applicable 1 During hardware initialization the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non null values and set accordingly The Avaya one x name and logo display on sets with bit mapped displays 2 The system initialization value for NVLANGFILE is checked for a non null value in which case the text strings in the language file named by that value are used for text display Otherwise English text strings are displayed 3 The boot code checks for a primary software code image loads it into volatile memory displays its name and transfers control to it If a primary software code image is not found the boot code loads displays the name of and transfers control to the backup software code image 78 9600 Series IP Telephones Administrator Guide Release 3 2 Scenarios for the Restart Process 4 The telephone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of
22. downloaded with other application and binary files the Voice Dialing Language default value is null The end user must select the desired voice dialing language using the Avaya Menu Options amp Settings Call Settings Voice Dialing Language option Voice language files have a file name that begins with three characters indicating the language supported and ending with tar All 9600 Series IP Telephone software distribution packages include voice language files for each of the following languages Voice Dialing First 3 Characters of Language Supported Filename Brazilian Portuguese PTB European Spanish SPE Dutch DUN German GED Italian ITI Parisian French FRF U K English ENG U S English ENU The GROUP System Value You might have different communities of end users all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section Issue 9 January 2013 57 Maintaining 9600 Series IP Telephones The simplest way to separate groups of users is to associate each of them with a number Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP system v
23. e administering other network equipment e administering applications like firewalls and e information about topics like port utilization Requirements to Verify for Each IP Telephone cy 10 a 1 You have an extension number and an Avaya Communication Manager security code password for each applicable IP telephone If your call server supports unnamed registration and the telephone settings file allows unnamed registration you do not need to provide an extension or password for the telephone However if you do not provide an extension or password the telephone will have very limited telephone functionality For information see Unnamed Registration on page 27 A Category 5e LAN jack is available at each telephone site Issue 9 January 2013 13 9600 Series IP Telephone Installation jy 12 Electrical power may be provided to each telephone by a Telephone Power Module which must be ordered separately If the LAN will supply IEEE standard power Power over Ethernet to the telephone no power module is required QY 13 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC if applicable Ly 14 Verify that the 9600 Series IP Telephone package includes the following components 1 telephone set with pre attached stand 1 handset capable of transmitting and receiving 7KHz audio 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone an
24. following text displays Current setting New Setting where the setting is the current system value of NVSSON 2 To change the setting use the dialpad to enter a valid SSON value between 128 and 255 3 Press Save to store the new setting and redisplay the Craft Local Procedure screen Self Test Procedure Note 9600 Series IP Telephones store two software code images in reprogrammable non volatile memory The primary image called the big app must be running to perform a self test The backup image called the little app does not support the self test 50 9600 Series IP Telephones Administrator Guide Release 3 2 Self Test Procedure Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones For self testing use the following procedure 1 When you select TEST from the Craft Local Procedure Screen the telephone displays the following text Press Test to confirm 2 Press Cancel to return to the Craft Local Procedure screen without testing the telephone Press Test to start telephone testing The test performs the following actions e All softkeys are unlabeled e Groups of no more than 13 LEDs at a time on the telephone and any attached button modules illuminate sequentially for about a hal
25. messages the 9610 IP Telephone displays may be truncated or slightly different than those shown here 22 9600 Series IP Telephones Administrator Guide Release 3 2 Dynamic Addressing Process The following description of the process of installing the IP telephones assumes that the process is executed successfully Only an initial out of the box installation is described For errors that might be encountered during the process and the messages displayed see Chapter 5 Troubleshooting Guidelines When you plug the IP telephone set into the Ethernet wall jack and apply power if applicable the following process takes place Note If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the telephone is plugged in For software upgrades including the boot file and application file download the process might take 5 10 minutes The duration is based on LAN loading how many telephones are being installed at once and similar factors Do not unplug the power cord during the download process 1 During hardware initialization the system initialization values NVCONTRAST and NVBRIGHTNESS are checked for non null values and set accordingly The Avaya one x name and logo display on sets with bit mapped displays 2 The system initialization value for NVLANGFILE is checked for a non null value in which case the text strings in the language file named by that value are used for text display
26. of the DHCPOFFER wait period of from 0 to 999 inclusive Proceed to the next step 38 9600 Series IP Telephones Administrator Guide Release 3 2 Disable Enable Automatic Gain Control 4 Press Save to store the new setting and redisplay the Craft Local Procedure screen or Cancel to return to the Craft Local Procedure screen without saving the value entered Once the new values are stored the telephone is reset If a new boot program is downloaded from the HTTP server after you enter static addressing information you must reenter your static addressing information Disable Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset headset and or the Speaker on or off Note The user can potentially override the AGC local procedure settings as described in the telephone user guide If overridden the backup file stores the AGC value s set by the user and ignores any setting established using this local procedure 1 When you select AGC from the Craft Local Procedure Screen the following text displays Handset Auto Gain Control On Headset Auto Gain Control On Speaker Auto Gain Control On where except for the 9610 which displays the actual value the setting is the text string associated with the current system value of NVAGCHAND NVAGCHEAD or NVAGCSPKR defined as e On if the respective NVAGCXXXX system value is 1 e Off if the respective NVAGCXXXX
27. separate PC e g MS Windows Server 2000 2003 if the telephones and DHCP Server are placed on different networks subnets DHCP broadcast messages do not by default cross the router interface See http technet2 microsoft com WindowsServer en library 929704d8 0e1c 4b8d b424 16c312ad1edf1033 mspx for more details about configuration of a DHCP Relay Agent on Windows Server 2003 Note Do not embed spaces in DHCP Option 242 strings For more information see DHCP Server Administration in Chapter 5 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide For Script Configured telephones 1 Edit the 46xxsettings txt file to contain a valid Call Server IP Address with the line SET MCIPADD xxx xxx xxx xxx where xxx xxx xxx is the Call Server IP Address 2 Verify that the 96xxupgrade txt file contains the line GET 46xxsettings txt as the last command line of the upgrade file 3 Verify that the HTTP server is activated and reachable by the telephone 4 Verify the 96xxupgrade txt and 46xxsettings txt files are placed in the proper directory of the HTTP server to access these files For more information see HTTP Generic Setup in Chapter 5 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide For LLDP Configured telephones Activate the switch the telephone is connected to for LLDP This is currently only possible with Extreme switches
28. settings file for all your Avaya IP Telephones including the 9600 Series IP Telephones covered in this document and 4600 Series IP Telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document 555 233 507 In addition to the upgrade script and settings files you need the latest binary code used in the Avaya IP Telephones Download Procedure The Avaya provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones You should not need to modify them It is essential that all the binary files be together on the file server When downloading a new release onto a file server with an existing release already on it we recommend that you e Stop the file server e If you want to specify a port the telephones should use to communicate with the file server administer the desired port setting in HTTPPORT or TLSPORT for HTTP or TLS respectively e Back up all the current file server directories as applicable Copy your 46xxsettings txt file to a backup location e Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server The only system values that can be used in the Conditional statement are BOOTNAME GROUP MACADDR MODEL and SIG Download the self extracting executable file or the corresponding zip file Extract all the files Copy your 46xxsettings txt file back into the downl
29. system value is 0 2 To change the setting select highlight the appropriate line Press Change or for the 9610 use the Right Left navigation arrows to toggle the selected setting from On to Off or vice versa 3 Press Save to store the new setting update the associated system value and redisplay the Craft Local Procedure screen Issue 9 January 2013 39 Local Administrative Options Calibrating the 9670G Touch Screen Screen calibration properly aligns the touch screen but should only be used for a significant problem with the touch screen A Important Use a stylus rather than your finger to touch the calibration points precisely Note The CLEAR Craft procedure clears any calibration data set using the CALIBRATE SCREEN Craft procedure but does not affect factory set calibration data Use the Default softkey to restore factory set calibration Calibration results are not saved as part of a backup To calibrate the 9670G touch screen use the following procedure 1 When you select CALIBRATE SCREEN from the Craft Local Procedure Screen the telephone displays three softkeys Start Default and Cancel Take one of the following actions Touch Cancel to return to the Craft Local Procedure screen without calibrating the screen Touch Default to reset the calibration parameters to the factory set values as evidenced by a confirmation tone and redisplay of the Craft Local Procedure screen Touch Start to cal
30. 2 that includes the MCIPADD setting Issue 9 January 2013 73 Troubleshooting Guidelines e Link Layer Discovery Protocol or LLDP If the telephone cannot find MCIPADD through any of these means it will fail to register with the Call Server and will display the waiting for LLDP message several times before rebooting For example if the MCIPADD value was specified in the 46xxssetting file and the network file server fails the telephone will not be able to read the MCIPADD value or any of the 46xxsettings file parameters Therefore this method of providing MCIPADD is not recommended A more robust way to provide this value is to use DHCP The DHCP server can be administered to provide MCIPADD using DHCP Option 242 Note that TLSSRVR HTTPSRVR and L2QVLAN can also be administered using this option Telephones using non static addressing automatically do a DHCP request Option 242 is the 96xx default DHCP offer and may get MCIPADD and other addresses this way Another reason for receiving the Waiting for LLDP message is that the File Server IP Address is not administered To administer the File Server use the Craft ADDR procedure and enter the correct HTTP S File Server IP Address in the File Server field An alternative protocol known as LLDP can also supply call server and file server IP Addresses This IETF standard protocol requires the network to be equipped and configured to support LLDP With LLDP in the network
31. 6 Enter the password and press OK To register the telephone without the extension or password unnamed press OK or make no entry and wait 60 seconds 17 The extension is visible as you enter it but the password displays as asterisks The system determines whether the extension is in use 18 Successful completion of this process produces a dial tone when the Speaker button is pressed or the handset is lifted The IP telephone was installed successfully Unnamed Registration Unnamed registration is a capability an IP telephone can have to register with a call server and receive limited service without requiring an extension and password entry Typical environments where this functionality is useful include e Hot desking environments where there is a period of time between one user logging out and another user logging in on the same telephone e Using the Avaya Softphone application in road warrior mode which allows a traveller to invoke the telephony features and functionality by taking over the office telephone extension This takeover unregisters the office telephone In both examples the user unregisters the telephone by logging off or by taking the office telephone extension over to another telephone Without unnamed registration the telephone in the first example will just wait for an extension and password entry and the telephone in the second example will continue attempting to register at regular intervals The
32. AVAYA Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Release 3 2 16 300694 Issue 9 January 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this docu
33. Activating the switch for LLDP enables the switch to send appropriate IP Addresses using Avaya Extreme Proprietary File Server and or Call Server TLVs Note The telephone gets File Server and Call Server IP Addresses from LLDP only if they were not configured via other means DHCP Server Script File statically Set the switch LLDP repeat timer to less than 30 seconds For more information see Link Layer Discovery Protocol LLDP in Chapter 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Issue 9 January 2013 75 Troubleshooting Guidelines 76 9600 Series IP Telephones Administrator Guide Release 3 2 Appendix A Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Note The file names used in this appendix are examples only Your particular file names are likely to be different The procedures described in this appendix assume restarts occur during normal telephone operation rather than during telephone startup Restart the Telephone Use the following procedure to restart the telephone 1 For all telephones except the 9610 invoke RESTART by pressing the Mute button For 9610 IP Telephones invoke RESTART by displaying the Contacts application and pressing the Contacts button Note If the Contacts application is no
34. Bksp softkey instead When you press the applicable button or key to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position Pressing Exit or touching the softkey for the 9670G exits the local procedures If any changes were made using the ADDR procedure or if the Crafts Entry screen was invoked during startup the telephone immediately resets If no ADDR changes were made or if the local procedures were invoked post startup the telephone redisplays the screen or other display that was effective when the craft options was invoked Note If PROCSTAT has been administered to 1 you will not be able to invoke any administrative options other than V I E W Note The 96706 presents an onscreen keyboard that allows you to type the data you want to enter on the display See the Avaya one X Deskphone Edition for 9670G IP Telephone User Guide for information on using the onscreen keyboard Issue 9 January 2013 33 Local Administrative Options About Local Administrative Procedures Craft procedures allow you to customize the 9600 Series IP Telephone installation for your specific operating environment This section provides a description of each local administrative option covered in this guide with references to the pages on which the option appears Note Due to its smaller display size the 9610 IP Telephone does not present the procedures
35. File Server and Call Server IP Addresses can be provided using proprietary TLVs Transport Layer Values to pass information to the telephones See the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide for detailed information about LLDP processing LLDP Setup Troubleshooting Steps For manually statically programmed telephones use the Craft ADDR procedure to set the Call Server to a valid IP Address Static Addressing Installation covers the ADDR procedure in detail Note If system value STATIC is set to O the default static addresses may be overwritten by DHCP or the 46xxsettings file Note See the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide for details on how to set STATIC to use manually programmed IP Addresses For DHCP configured telephones 1 Using the local Craft ADDR procedure set Phone to 0 0 0 0 2 Verify or set SSON to 242 this is the default 3 Administer the DHCP server option 242 to contain MCIPADD xxx XXX XXX XXX where XXX XXX XXx is the Call Server IP Address 74 9600 Series IP Telephones Administrator Guide Release 3 2 LLDP Troubleshooting 4 Verify that the DHCP server and the telephone are on the same VLAN 5 Verify the DHCP server port 67 or and DHCP client port 68 are NOT blocked on the switch 6 Verify the configuration of the DHCP Relay Agent on the switch or on a
36. For 9600 Series IP Telephone support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support 10 9600 Series IP Telephones Administrator Guide Release 3 2 Chapter 2 9600 Series IP Telephone Installation Introduction The 9600 Series IP Telephone product line uses Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement the existing Avaya IP Solutions platform The 9600 Series IP Telephones support DHCP and HTTP HTTPS over IPv4 UDP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP Addresses and HTTP or HTTPS to download new software versions or customized settings for the telephones All 9600 Series IP Telephones except the 9610 provide the ability to have one IP connection on the desktop for both a telephone set and a PC using an Ethernet switch In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits ge
37. GOTO tag Goto commands cause the telephone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored e SET commands of the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address etc Note Enclose all data in quotation marks for proper interpretation The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings scr and 46xxsettings txt These lines cause the telephone to use HTTP HTTPS to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file The upgrade script file is processed so that if there is no 46xxsettings scr file the telephone looks for a 46xxsettings txt file If the settings file is successfully obtained but does
38. N and ddd is the current value of NVVLANTEST respectively Use the navigation arrows to scroll to and highlight the address you want to change then press Change to display the change screen for that specific address value Depending on the item you selected choose one of the following If you want to Change any of the IP Address values Phone Call Server Router Mask amp or File Server Change the 802 1Q value Change the VLAN ID value Change the VLANTEST value Then Use the dialpad to enter the new IP Address IP Addresses have three sets of three digits followed by a period Pressing following entry of three digits causes a period to be placed in the next position and the cursor to advance one position to the right For example to enter the IP Address 111 222 333 444 press the 1 on the dialpad three times then press press the 2 on the dialpad three times then press press the 3 on the dialpad three times then press then press the 4 on the dialpad three times Proceed to the next step Use the Right navigation arrow to cycle through the text strings corresponding to the NVL2Q values defined as Auto if NVL2Q 0 On if NVL2Q 1 and Off if NVL2Q 2 until the text string of the value you want to change to displays Proceed to the next step Use the dialpad to enter the new static VLAN ID of from 0 to 4094 inclusive Proceed to the next step Use the dialpad to enter the new value
39. RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Cer
40. Release 3 2 About Local Administrative Procedures Shown As this value always displays in English Craft Procedure Purpose See DEBUG Enable disable Debug Mode Disable Enable Debug Mode on page 43 GROUP Set the Group Identifier Group Identifier on page 43 INT Interface Control Interface Control on page 44 LOG Enable disable Event Logging Disable Enable Event Logging on page 45 LOGOUT Log off the telephone Logoff on page 46 MLS View Multi Language text View Multi Language Strings on Strings page 47 RESET Reset system initialization Reset System Values on page 47 VALUES values to defaults RESTART Restart the telephone Restart the Telephone on page 48 PHONE SIG Set the signaling protocol Signaling Protocol Identifier on page 49 download flag SSON Set the Site Specific Option Site Specific Option Number Setting on Number page 50 TEST Initiate a self test Self Test Procedure on page 50 VIEW View current parameter values The View Administrative Option on and file names page 60 VPN Administer and or view Virtual VPN Setup Guide for 9600 Series IP Private Network VPN settings Telephones Document 16 602968 2 of 2 Issue 9 January 2013 35 Local Administrative Options Set the 802 1X Operational Mode Use the following procedure to set or change the operational mode Note When updating local Craft procedures from a 9670G IP Telephone touching the line you wan
41. Use the following procedure to set or change the interface control value 1 When you select INT from the Craft Local Procedure Screen the following text displays with a prompt to use the Right and Left navigation arrows to select a setting Ethernet Choice Selector PC Ethernet Choice Selector Except for the 9610 which displays the actual value the values shown are the text strings associated with the current PHY1STAT on the Ethernet line and the current PHY2STAT system value on the PC Ethernet line The PHY1STAT text strings are e Auto when PHY1STAT 1 e 10Mbps half when PHY1STAT 2 e 10Mbps full when PHY1STAT 3 e 100Mbps half when PHY1STAT 4 e 100Mbps full when PHY1STAT 5 44 9600 Series IP Telephones Administrator Guide Release 3 2 Disable Enable Event Logging e 1000 Mbps full when PHY1STAT 6 The PHY2STAT text strings are e Disabled when PHY2STAT 0 e Auto when PHY2STAT 1 e 10Mbps half when PHY2STAT 2 e 10Mbps full when PHY2STAT 3 e 100Mbps half when PHY2STAT 4 e 100Mbps full when PHY2STAT 5 e 1000 Mbps full when PHY2STAT 6 2 To change the Ethernet setting press the Right navigation arrow to cycle through the possible settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is 10Mbps half 2 pressing the Right navigation arrow changes the value to 10Mbps ful
42. abled if 1 Enabled w Logoff if 2 Disabled Up to 15 ASCII characters the IP Address of the router in use Up to 15 ASCII characters NETMASK value IP Address of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Text string corresponding to the NVL2Q value Up to 4 ASCII characters Value is L2QVLAN text Auto if 802 1Q tagging is O or On if 802 1Q tagging is 1 If 802 1Q tagging is off 2 this line is not displayed Up to 3 ASCII characters Value is VLANTEST value if 802 1Q tagging is O or 1 If 802 1Q tagging is off 2 this line is not displayed 2 of 3 62 9600 Series IP Telephones Administrator Guide Release 3 2 Table 2 Parameter Values continued Name System Value The View Administrative Option Format Scroll Right to see the following additional parameters values L2 Audio n L2 Signaling n L3 Audio nn L3 Signaling nn L2QAUD layer 2 audio priority value L2QSIG layer 2 signaling priority value DSCPAUD Differentiated Services Code Point for audio DSCPSIG Differentiated Services Code Point for signaling Scroll Right to see the following additional parameters values Ethernet PC Ethernet Text string corresponding to PHY1STAT value for example auto 100Mbps HDX 1000Mbps FDX Test string corresponding to PHY2STAT value for example disabled 100Mbps HDX 1000Mbps FDX
43. ails in BRURI enhancement that lets you configure the call log details and other minor fixes What s new in Release 3 2 New material in this issue to support Release 3 2 software includes An enhancement to automatically mute the Speakerphone on 96x0 when it is being used in Shared Control Mode Support for Option 43 that you can use to configure vendor specific options Support for identity certificates for use in authentication of clients to HTTPS servers Support for inclusion of authentication credentials in BRURI that the telephone can use for authentication Support for a VPN username and password upto 50 characters Logout option now available on a locked telephone An enhancement that lets you configure the details that appear on the call log Support for name as long as 27 characters long in the call log Enhancement that auto inserts a pound character at the end of a dial string This insertion causes the user to experience that the number has been dialed as soon as the Call key is pressed Issue 9 January 2013 9 Introduction Online Documentation See the Avaya support site at http www avaya com support for 9600 Series IP Telephone technical and end user documentation See Appendix C Related Documentation for information about accessing non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU Customer Support
44. alue can only be set on a telephone by telephone basis To do so first identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group would be assigned as Group 0 Then at each non default telephone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in Chapter 3 Local Administrative Options and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an illustration of a possible settings file for the example of a Call Center with hot desking associates at the same location IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups 58 9600 Series IP Telephones Administrator Guide Release 3 2 Chapter 5 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 9600 Series IP Telephones and possible ways of resolving these problems This chapter contains the following sections Descriptions of error conditions and method
45. ass may change Table 1 shows the effect of such additions on the power class For Power Class 2 set the switch labeled IEEE to L For Power Class 3 set the switch labeled IEEE to H 14 9600 Series IP Telephones Administrator Guide Release 3 2 Note The 9610 and 9620L are PoE Class 1 devices and do not have an IEEE power switch Assembling the 9600 Series IP Telephone Table 1 Impact of Additional Devices on Telephone Power over Ethernet Power Class A B Telephone Combinations Resulting in Power Combinations Resulting in Power Model Class 2 Class 3 Any combination of telephone and attachments 9620 e Telephone only not covered in column A 9620C e Telephone Bluetooth adapter Note the 9620 9620C does not support SBM24 Button Modules ere e Telephone only Any combination of 9650 e Telephone one SBM24 telephone and attachments 9650C e Telephone Bluetooth adapter not covered in column A Any combination of telephone 9630G ole cp pone ONIY and attachments not covered in e Telephone Bluetooth adapter column A e Telephone only Any combination of 9640G e Telephone one SBM24 telephone and attachments e Telephone Bluetooth adapter not covered in column A Note As of Software Release 3 0 the USB interface supports USB Login and using digital pictures from a USB device as a screensaver As of Software Release 2 0 the USB interface supports importing exporting contact lists on 9620 9630 9640 and 9650 IP T
46. at telephone This document describes the installation of these telephones and post installation maintenance issues For details about using the features provided by the telephones see the user documentation for each telephone For information about desk or wall mounting any of the 9600 Series IP Telephones see the instructions boxed with the telephone Wall or desk mount instructions are also available on the Avaya support Web site http www avaya com support Software As shipped from the factory the 9600 Series IP Telephone may not contain the most up to date software for registration and operation When the telephone is first plugged in a software download from an HTTP server might be initiated The software download gives the telephone upgraded functionality For subsequent downloads of software upgrades the Avaya Media Server provides the capability for a remote restart of the IP telephone As a consequence of restarting the telephone automatically starts reboot procedures which result in a download if new software is available Chapter 4 Maintaining 9600 Series IP Telephones covers downloading new software releases Note The 9670G IP Telephone has a different binary file than other 9600 Series IPTelephones as described in the note in Downloading Software Upgrades on page 53 Pre Installation Checklist Before plugging in the 9600 Series IP Telephone verify that all the following requirements are met Failure to
47. ation Files in Chapter 4 of the Avaya one Deskphone Edition for 9600 Series IP Telephones Administrator Guide CAUTION Only trained installers or technicians should perform local craft procedures Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain stored in the telephone until either anew boot file is downloaded or the IP telephone is reset as indicated in Reset System Values on page 47 Use these option setting procedures only with static addressing and as always only if instructed by the system or LAN administrator Do not use these option setting procedures if you are using DHCP DHCP is the Dynamic Addressing Process as indicated in Dynamic Addressing Process on page 22 Issue 9 January 2013 29 Local Administrative Options Accessing Local Craft Procedures Note In addition to the procedures listed here the administrator may allow access to only the VPN procedure by setting the VPNPSWD parameter in the settings file For more information on access to VPN only Local Administrative Options see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 As of Release 1 5 when PROCSTAT is 0 full access to local Craft proced
48. backup file RESOLUTION Verify that the first telephone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Then verify that the second telephone is administered to retrieve data from the same location as the first telephone Again check that the appropriate administration was done in acgordance with Chapter 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Finally verify that the HTTP HTTPS server on which the backup file is located is operational and accessible from the second telephone 5 of 6 72 9600 Series IP Telephones Administrator Guide Release 3 2 LLDP Troubleshooting Table 4 Operational Error Conditions for 9600 Series IP Telephones continued Condition Cause Resolution The user reports SBM24 buttons are not labeled when they should be AND the user has tried using the Program AD button feature The user reports personalized labels cannot be placed on the SBM24 buttons AND the user has tried using the Personalize Labels option on the telephone AND the user is registered via a USB login The user reports inability to access Contacts or backed up Call Log entries or user options The user reports that pressing My Pictures causes the default Avaya or administered custom screensav
49. cation Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support The Avaya Media Server is configured correctly as described in the Avaya one x Deskphone Edition for 9600 Series IP Telephones Administrator Guide and Avaya Communication Manager documentation Both documents are available at http www avaya com support 8 a 9 The DHCP server and application are administered as described in the Avaya one x Deskphone Edition for 9600 Series IP Telephones Administrator Guide The HTTP server and application are administered as described in the Avaya one x Deskphone Edition for 9600 Series IP Telephones Administrator Guide The upgrade script and application files from the Avaya Support Web site http www avaya com support are loaded correctly on the HTTP HTTPS server If applicable the DNS server is administered as described in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide If applicable the WML server is administered as described in the Avaya one x Deskphone Edition for 9600 Series IP Telephones Administrator Guide Notes Any or all of the server applications mentioned in items 5 9 can be co resident on the same hardware subject to the specific restrictions of each individual application See the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide for more information about
50. cess is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes 84 9600 Series IP Telephones Administrator Guide Release 3 2 Scenarios for the Restart Process While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where n is the number of the IP Address obtained from the HTTP server and ipadd is the IP Address The following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where n is the number of the IP Address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name of the application file in the telephone is the same as APPNAME 8 System specific registration with the Avaya media server is invoked 9 When registration finishes a dial tone is available on the telephone Issue 9 January 2013 85 Restart Scenarios 86 9600 Series IP Telephones Administrator Guide Release 3 2 Ap
51. d a Web Browser SET DNSSRVR dnsexample yourco com SET ENHDIALSTAT 0 SET WMLHOME http yourco com home wml SET WMLPROXY 11 11 11 11 See Chapter 7 in the Avaya one Deskphone Edition for 9600 Series IP Telephones Administrator Guide for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless Downloading Text Language Files Language files that will be used for text entry and display purposes must be stored in the same location as the 46xxsettings file or under the HTTP Server directory defined using the SET HTTPDIR_HTTP server directory path command You can download a new language file version only if the filename differs from the language file previously downloaded Alternately you can remove the old language file using an empty SET LANGXFILE command in the 46xxsettings file before downloading a language file with the same filename 56 9600 Series IP Telephones Administrator Guide Release 3 2 The GROUP System Value Downloading Voice Dialing Language Files 9600 Series IP Telephones with a speakerphone microphone can store one voice language file in reprogrammable non volatile memory The user can select the language he or she wants to speak to dial Contacts using a voice command as long as the Voice Dialing option on the Avaya Menu Options amp Settings Call Settings menu is set to On the default Although Voice Dialing language files are automatically
52. d into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering AX CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network Figures 1 through 4 provide illustrations to connect cords to jacks on 9600 IP Series Telephones Use the illustrations and associated procedures as appropriate for telephone assembly Telephone Model See 9610 Figure 1 9620L Figure 2 9620 9620C Figure 3 9630 9640 9650 Figure 4 9650C 9630G 9640G 9670G Figure 5 Note Some 9600 Series IP Telephone models for example the 9640 accommodate an external GigE Gigabit Ethernet adapter and or a Bluetooth adapter Installation options for those devices are not shown in the illustrations that follow but are boxed with the device and are also available on the Avaya support Web site 16 9600 Series IP Telephones Administrator Guide Release 3 2 Assembling the 9600 Series IP Telephone Figure 1 Connection Jacks on a 9610 IP Telephone o a O O E En O Do JO O 0 o XS C3 E Y pa ii lt Issue 9 January 2013 17 9600 Series IP Telephone Installation Figure 2 Connection Jacks on a 9620L IP Telephone
53. d the handset 1 Category 5 modular line cord for the connection from the IP telephone to the Ethernet wall jack 9630G 9640G Models only also include 1 DC power cord with a barrel connector for use with the 4451 auxiliary power supply Avaya one X Deskphone Edition for 9600 Series IP Telephones Safety Instructions Avaya one X Deskphone Edition for 9600 Series IP Telephones Stand Instructions Avaya one X Deskphone Edition for 9600 Series IP Telephones Wall Mount Instructions Note For sites using headsets the 9600 Series IP Telephones support only the HIS headset cords See your Avaya representative for information Assembling the 9600 Series IP Telephone AX CAUTION Be careful to use the correct jack when plugging in the telephone The jacks are located on the back of the telephone housing and are flanked by icons to represent their correct use Powering the 9600 Series IP Telephone All 9600 Series IP Telephones can be locally powered with a Telephone Power Module DC power jack available separately In addition all 9600 Series IP Telephones support IEEE 802 3af standard LAN based power Before installing a 9600 Series IP Telephone verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or by means of the LAN When you add devices like multiple button modules or a Bluetooth adapter to applicable 9600 Series IP Telephones the power cl
54. do so prevents the telephone from working properly and can have a negative impact on the network Print copies of this checklist for each server and IP telephone Verify These Network Requirements 1 Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 version of Internet a Protocol 12 9600 Series IP Telephones Administrator Guide Release 3 2 Pre Installation Checklist Verify These Network Requirements continued o 2 Avaya supports 9600 Series IP Telephones running Software Release 3 0 only on Avaya Communication Manager CM 3 1 and later switches CM Release 3 1 software supports 9600 Series IP Telephones only when aliased as 4600 Series IP Telephones Specifically the 9610 and 9620 have to be aliased as a 4610SW and the 9630 9630G 9640 9640G and 9650 9650C have to be aliased as a 4620SW Avaya Communication Manager Releases 4 0 and greater software provide native support for all 9600 Series IP Telephones eliminating the requirement to alias 9600 IP Telephones The following circuit packs are installed on the switch e TN2602 or TN2302IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from increased capacity e TN799B C or D Control LAN C LAN circuit pack A Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater C LAN circuit pack s For more information see the Communi
55. downside of a telephone being unregistered is that no one can use the telephone for example to report a building emergency like a fire Issue 9 January 2013 27 9600 Series IP Telephone Installation Unnamed registration allows the telephone to register without an extension and password Because there is no extension telephony functionality is limited specifically e The user has only one call appearance and hence cannot transfer or conference calls e The user has no administered feature buttons and cannot invoke on hook dialing e Extension based information like a given user s Contacts data or Option settings are not available e The user is limited to the calling capability administered for PSA Personal Station Access on the call server for example access to an emergency number e The telephone cannot receive any outside calls Unless otherwise disabled the telephone automatically attempts to register unnamed if no action is taken on the telephone Extension entry screen within 60 seconds Initiating any ID or password entry disables and prevents unnamed registration from occurring Unnamed registration is ignored after any dialpad entry Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT as indicated in Chapter 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Unnamed registration appears to the end user like Avaya Co
56. e HTTP N uri For HTTP n is the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request While the upgrade script file is being downloaded all IP telephones display the following message HTTP n sc etag where n is the number of the IP Address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header When the telephone determines that the application file received is valid the following message displays File Obtained please wait s secs where s is the number of seconds that elapse while non volatile memory is erased The following message displays while the application file is stored in flash memory Saving to flash n X secs where n is the percentage of the file stored and x is the number of elapsed seconds This usually takes longer than the file download The telephone contacts the Avaya Media Server and attempts to log in All IP telephones display the following prompts for an extension Login Enter Extension Enter Extension and press Enter or OK Issue 9 January 2013 81 Restart Scenarios 16 17 18 19 20 Enter a new extension and press OK To register the telephone without the extension or password unnamed press only OK or make no entry and wait 60 seconds Note Unnamed registration is the capability to register a telephon
57. e the board is operating as designed 3 of 6 70 9600 Series IP Telephones Administrator Guide Release 3 2 Operational Errors and Status Messages Table 4 Operational Error Conditions for 9600 Series IP Telephones continued Condition Cause Resolution The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The HTTP HTTPS script file and settings file are ignored not being used by the telephone The HTTP HTTPS AND the HTTP script file isignored HTTPS server is a or not used by the LINUX or UNIX telephone system AND telephone administration recently changed Some settings in the settings file are being ignored while other settings are being used properly CAUSE Call server suppresses sidetone DTMF RESOLUTION On call server administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA answers a call using the Speaker and switches to the handset pressing dialpad buttons does not send DTMF tones This is a known bug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle A second call is ignored if it comes in while a call is in progress including ringing before the first call is answered RESOLUTION None CAUSE The system value AUTH is set to 1 HTTPS required but no valid addre
58. e Edition for 9600 Series IP Telephones Administrator Guide The 9620 9630 and 9640 IP Telephones can alternately be configured to use Session Initiation Protocol SIP and require Avaya Communication Manager Release 4 0 or greater For more information about SIP configuration installation and maintenance for 9600 Series IP Telephones see the Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Installation and Maintenance Guide Note Unless otherwise indicated generic references in this document to a call server can apply to DEFINITY servers MultiVantage servers or Avaya Communication Manager media servers Note Unless otherwise specified any reference to HTTP in this guide applies equally to HTTPS Intended Audience This document is intended for personnel who install and administer the 9600 Series IP Telephones AX CAUTION Avaya does not provide product support for many of the products mentioned in this document Take care to ensure that there is adequate technical support available for the servers involved including but not necessarily limited to HTTP HTTPS and DHCP servers If the servers are not functioning correctly the IP telephones might not be able to operate correctly Issue 9 January 2013 7 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 9600 Series IP Telephone Installation Chapter 3 Local Adminis
59. e telephone to be IEEE powered verify with the LAN administrator that IEEE power is indeed supported on the LAN Issue 9 January 2013 59 Troubleshooting Guidelines DTMF Tones H 323 telephones do not send DTMF tones to non H 323 telephones The failure to hear DTMF tones sent by a far end 9600 Series IP Telephone does not require any action on the user s part The TN2302AP board does not pass in band DTMF tones Power Interruption If power to a 9600 Series IP Telephone is interrupted while the telephone is saving the application file the HTTP HTTPS application can stop responding If this occurs restart the HTTP HTTPS server The View Administrative Option Use the following procedure to verify the current values of system parameters and file versions Note If so administered through OPSTAT end users can access the Network Information option from the Avaya Menu s Phone Settings option to view but not change most of the parameters associated with Craft Local Procedures For more information about this option see the applicable user guide s Note You can use the ADDR option to view IP Addresses if needed See Static Addressing Installation in Chapter 3 Local Administrative Options The IP Addresses might have been entered incorrectly Verify whether you were provided with correct IP Addresses 1 When you select VIEW from the Craft Local Procedure Screen the following system parameters display as sh
60. e with the call server without entry of an extension or password The UNNAMEDSTAT parameter must be set to enable unnamed registration Telephones registered unnamed have limited functionality For more information see Unnamed Registration All IP telephones display the following prompt for a password Login Enter Password Enter Password and press Enter or OK Enter the password and press OK To register the telephone without the extension or password unnamed press OK or make no entry and wait 60 seconds The extension is visible as you enter it but the password displays as asterisks The system determines whether the extension is in use Successful completion of this process produces a dial tone when the Speaker button is pressed or the handset is lifted Continue with the next procedure Latest Boot File Loaded No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades 1 2 The telephone displays Restarting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 10 100 or 1000 The message No Ethernet displays until the software determines whether the interface is 10 Mbps 100 Mbps or 1000 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 82 9600 Series IP Telephones Administrator Guide Release 3 2 Scena
61. elephones via a Flash drive The only exceptions are the 9610 and 9620L models which do not have a USB jack Since the power consumption of the drive will vary from product to product it is not possible to state what its impact on PoE power class will be When the drive attempts to register with the telephone the telephone will determine if its current power class setting is adequate to support the drive If power is adequate the telephone will let the drive register If it is not adequate the telephone will prompt the user to change the power class to Class 3 by changing the IEEE power switch setting from L to Issue 9 January 2013 15 9600 Series IP Telephone Installation H In extreme situations the total power consumption with the addition of a USB device may be greater than what the Class 3 power source can provide In that case the telephone detects this and instructs the user to use an Auxiliary power supply or to temporarily disconnect one or more of the modules while the USB device is in use The system parameter USBPOWER determines for which power laser to enable power to the USB interface see Chapter 7 in the Avaya one Deskphone Edition for 9600 Series IP Telephones Administrator Guide for information A Important The last step in assembling the 9600 Series IP Telephone must be applying power with any modules and or adapters and excluding USB devices headsets etc Apply power either by plugging the power cor
62. er the telephone from the call server View Multi Language Strings Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use this procedure to look at the language strings available on the telephone A language string is any set of words or phrases on the IP Telephone user interface in the currently active language 1 When you select MLS from the Craft Local Procedure Screen the following text displays Tag N Text string for tag N text string where N is the label associated with a specific language in the downloaded language file and text string is the wording associated with that Tag number 2 Use the Up and Down navigation arrows to scroll through the list of text strings Use the Right and Left navigation arrows to scroll right or left one character at a time to view the entire text string if it exceeds the available display line space 3 Press Back to return to the Craft Local Procedure screen Reset System Values Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Issue 9 January 2013 47 Local Administrative Options
63. er to appear AND the user is registered via a USB login CAUSE Improper administration on the call server RESOLUTION Verify correct administration CAUSE Improper administration on the call server RESOLUTION Verify correct administration CAUSE The user has been pressing the SBM24 button to indicate which button to relabel RESOLUTION The user should use the list displayed on the telephone scroll to highlight the desired button label and press either OK or the corresponding 9630 9630G line button CAUSE The telephone is working as designed RESOLUTION Remove the USB device and log in locally CAUSE One or more files in the USB pictures directory are not in proper jpg format or are too large for the given telephone to display RESOLUTION Check the file format and verify that height width limits as specified in the User Guide are followed 6 of 6 LLDP Troubleshooting If the Waiting for LLDP message appears for more than a few seconds it generally indicates a problem with getting a value for the Call Server IP Address This can occur due to incorrect settings in script files or in the way the network has been configured When the telephone boots it expects to find a valid IP Address for the Call Server This value known as MCIPADD can come from several sources e A static or manually programmed address on the phone e The 46xxsettings txt file MCIPADD setting e A DHCP offer using option 24
64. esent IP Addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Avaya 9600 Series IP Telephones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VolP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web 1 of 2 Issue 9 January 2013 87 Glossary of Terms HTTPS IETF LAN MAC QoS RTCP RTP SRTCP SRTP System specific TCP TLS UDP Unnamed Registration URI amp URL VLAN VoIP A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Real time Transport Control Protocol Real time Transport Protocol Secure Real time Transport Control Protocol Secure Real time Transport Protocol Specific to a particular type of call server for example Avaya Communication Manager CM System s
65. exactly as shown in this chapter The 9610 does display essential information like the other 9600 Series IP Telephones but that information may be formatted differently Likewise the 9670G is touch screen based therefore simply touching a line or a softkey produces the same result as selecting a line or a softkey on other 9600 Series IP Telephones Unless otherwise prohibited using administration a user can view but not change most of the parameters associated with Craft procedures For more information see the applicable users guide s Shown As this value always displays in English Craft Procedure Purpose See 8021X Set 802 1X operational mode Set the 802 1X Operational Mode on page 36 ADDR Address information Static Addressing Installation on programming page 37 AGC Enable disable Automatic Gain Disable Enable Automatic Gain Control Control on page 39 CALIBRATE Calibrate the 9670G Calibrating the 9670G Touch Screen on SCREEN touchscreen page 40 CHADDR Set the DHCP chaddr field Manually Setting the DHCP Client value Hardware Address on page 41 CLEAR Clear all values to factory Clear Procedure on page 41 defaults CONT Adjust the contrast of any Adjusting Contrast on SBM24 Button SBM24 Button Modules and any 9600 Series IP Telephones other than the 9620C 9640 or 9650C Modules and Non Color IP Telephones on page 42 1 of 2 34 9600 Series IP Telephones Administrator Guide
66. f second Illumination starts with the upper half of the telephone and continues through the lower half of any attached button module in a repeating cycle e Pixels on the display are shown at their highest intensity After approximately 5 seconds the top Application line displays either Self test passed or Self test failed 3 Press Back to return to the Craft Local Procedure screen Issue 9 January 2013 51 Local Administrative Options 52 9600 Series IP Telephones Administrator Guide Release 3 2 Chapter 4 Maintaining 9600 Series IP Telephones Introduction This chapter covers the maintaining the 9600 Series IP Telephones for example downloading a new telephone software version from the Avaya support Web site Note that the recommended configuration is the latest call server software and the latest IP telephone firmware Downloading Software Upgrades The software releases containing the files needed to operate the 9600 Series IP Telephones are bundled together in a self extracting executable file you download to your file server from the Avaya support Web site at http www avaya com support The self extracting executable file comes in both zipped and unzipped format Currently you have one bundle to download That bundle contains An upgrade script file and a settings file which allow you to upgrade to new software releases and new functionality without having to replace IP telephones Application files
67. for all current 9600 Series IP Telephones Other useful information such as a ReadMe file and a settings file template to customize parameters and settings As of software Release 2 0 all 96xx telephone software distribution packages include a file containing a copy of the Avaya Product Root Certificate Authority certificate As of software Release 2 0 software distribution packages include files for the languages supported for voice dialing Contacts See Downloading Voice Dialing Language Files on page 57 for information Note The 9670G IP Telephone has unique software unlike the other 9600 Series IPTelephones When obtaining software from the Avaya Support Web site be sure to download all of the software files you need for your environment Issue 9 January 2013 53 Maintaining 9600 Series IP Telephones Download File Content Two configuration files on the file server are important to understand Other files are needed when the Avaya IP Telephones need an upgrade The important files are e An upgrade script file which tells the IP telephone whether the telephone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file is also used to point to the settings file e The settings file contains the option settings that enable disable or otherwise customize the settings you might need to tailor the Avaya IP Telephones for your enterprise Note You can use one
68. g is the wording associated with the current system value of NVSIG defined as e Default when NVSIG 0 e H 323 when NVSIG 1 e SIP when NVSIG 2 2 To change the setting press the Right or Left navigation arrow to cycle through the settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is SIP 2 pressing the Right arrow changes the value to 0 default If the current value is H 323 1 pressing Right arrow changes the value to 2 SIP Issue 9 January 2013 49 Local Administrative Options 3 Press Save to store the new setting and redisplay the Craft Local Procedure screen The remainder of this procedure depends on the status of the boot and application files For information see Appendix A Restart Scenarios Site Specific Option Number Setting AX CAUTION Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use the following procedure to set the Site Specific Option Number SSON 1 When you select SSON from the Craft Local Procedure Screen the
69. hange to toggle the selected setting from On to Off or vice versa 3 Press Save to store the new setting If the value changed from On to Off the telephone initiates a reset If the value changed from Off to On the Craft Local Procedure screen redisplays The telephone saves the new value Group Identifier Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Issue 9 January 2013 43 Local Administrative Options Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see The GROUP System Value on page 57 1 When you select GROUP from the Craft Local Procedure Screen the following text displays Current setting New Setting where the setting is the current system value of NVGROUP 2 Enter a valid Group value 0 999 3 Press Save to store the new setting and redisplay the Craft Local Procedure screen Interface Control Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones
70. he 1151 power brick jack labeled Phone Plug another Category 5 cable into the 1151 power brick jack labeled Line Plug the other end of this cable into the Ethernet wall jack Finally connect the 1151 to an AC power source You are now finished Do not proceed to Step 5 5 If the telephone is a GigE telephone for example a 9630G or a 9640G or a 9670G and is to be powered locally connect one end of the second Category 5 modular line cord into the Ethernet jack on the 9600 Series IP Telephone Plug the other end of this cord into the Ethernet wall jack Plug the DC power cord provided with the Gigabit Ethernet telephone into the 1151 power brick jack labeled Phone Plug the other end of this cord into the barrel shaped jack on the telephone Finally connect the 1151 to an AC power source Note that with this powering arrangement there is no connection to the 1151 power brick jack that is labeled Line Note The DC power cord with barrel connector for 1151 auxiliary power use must be ordered separately for the 9670G IP Telephone Dynamic Addressing Process Note Before starting this process you must have an extension number for the IP telephone and the Avaya Communication Manager security code password for that extension unless the telephone will use unnamed registration For more information see Unnamed Registration on page 27 Any reference to the HTTP server applies equally to an HTTPS server Due to a smaller display area
71. his version was revised and issued in May 2007 to support software Release 1 5 Issue 5 This version was revised and issued in May 2008 to support software Release 2 0 8 9600 Series IP Telephones Administrator Guide Release 3 2 What s new in Release 3 2 Issue 6 This version was revised and issued in February 2009 to support 9600 Series IP Telephone Software Release 3 0 and the addition of three new telephone models 9620L 9620C and 9650C Issue 7 This version was revised and issued in November 2009 to support 9600 Series IP Telephone Software Release 3 1 In addition to software enhancements this version incorporates the 9670G IP Telephone s installation and maintenance requirements and information previously issued separately in May 2009 Issue 8 This version was updated and issued in March 2012 to support 9600 Series IP Telephone Software Release 3 1 Service Pack 4 This Release includes the support for EAP TLS and HAC for regulatory requirements Support for inclusion of authentication credentials in BRURI that the telephone can use for authentication describes Release 3 1 Service Pack 4 in more detail Issue 9 This version of the document is the latest and was issued in January 2013 to support the Release 3 2 This version includes a fix for for muting deskphone in shared control support for option 43 support for use of Identity certificates for authentication support for inclusion of authentication det
72. ibrate the screen A calibration target appears at a particular point on the screen Proceed to the next step Touch the center of the target with the stylus as soon as it appears The target disappears and a new target appears in a different part of the screen Touch the center of each target with the stylus within 10 seconds of its appearance After all four targets have been touched a confirmation tone sounds and a Calibration successful message displays Touch Save to return to the Craft Local Procedure screen Calibration results are stored in the telephone s non volatile memory Touch Cancel at any time to return to the Craft Local Procedure screen without completing the touch screen calibration 40 9600 Series IP Telephones Administrator Guide Release 3 2 Manually Setting the DHCP Client Hardware Address Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the DHCP Client Hardware Address if you use static addressing rather than DHCP 1 When you select CHADDR from the Craft Local Procedure Screen the following text displays Current setting New Setting where except for the 9610 which displays the actual value the setting is the current system value of NVCHADDR 2 To change the setting enter a valid client hardware address This value is usually the MAC address which DHCP then converts to an integer preceded by zeroes 3 Press Save t
73. ile Needs to be Upgraded 2 eee eee Latest Boot File Loaded No Application File or Application File Needs to be Upgraded Latest Boot File and System Specific Application File Already Loaded lt lt eee eee Appendix B Glossary of Terms eee Terms Used in This Guide 4 4 9600 Series IP Telephones Release 3 1 SP4 Installation and Maintenance Guide 47 47 48 49 50 50 53 53 53 54 54 56 56 57 57 59 59 59 60 60 60 64 68 73 74 77 77 77 78 82 84 87 87 Contents Appendix C Related Documentation ada aa ce ee a E 89 IETF Documents 6 lt 6 eo be we Oe AE 89 ITU DOCUMENTS 6 s e a im areae AA A a we 89 ISO IEC ANSIIEEE Documents 0000 0 eeu anaes 89 ek Sh Ge Se oe ee ee ee ed ak a ee Se 91 Issue 8 March 2012 5 Contents 6 9600 Series IP Telephones Release 3 1 SP4 Installation and Maintenance Guide Chapter 1 Introduction About This Guide This guide describes how to install and maintain the 9600 Series IP Telephone product line and troubleshoot telephone problems All 9600 Series IP Telephones support the H 323 signaling protocol and work natively as of Avaya Communication Manager CM Release 4 0 when operating under earlier CM releases the telephones can be aliased as 4600 Series IP Telephone sets as described in the Avaya one X Deskphon
74. inistered in the script file and that the proper application file is located in the appropriate location on the HTTP HTTPS server CAUSE The gatekeeper reports an invalid IP Address RESOLUTION This should never happen Contact Avaya CAUSE The call server does not support IP telephony RESOLUTION Contact Avaya to upgrade your license CAUSE The call server has reached its limit of IP stations RESOLUTION Unregister telephones not in use or contact Avaya to upgrade your license CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 9600 Series IP Telephones do not support RESOLUTION Contact the System Administrator to remove or re administer the device 3 of 5 66 9600 Series IP Telephones Administrator Guide Release 3 2 Installation Error and Status Messages Table 3 Possible Error and Status Messages During Installation of 9600 Series IP Telephones continued Message Cause Resolution No Ethernet Packet Error Password Error Request Error Restarting Subnet conflict to program System busy System Error Undefined Error Updating DO NOT UNPLUG THE TELEPHONE CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that
75. inistrative option is invoked The entry is compared to the PROCPSWD value If they match the telephone displays the Craft Local Procedure screen and prompts Select procedure and press Start 2 For 9600 Series IP Telephones except the 9670G use the navigation arrows to scroll to and highlight the local procedure you want then press Start or OK Or scroll to the procedure you want and press the corresponding line button For the 9670G IP Telephone scroll to the local procedure you want if it not already displayed touch that line on which the local procedure you want appears During Normal Telephone Operation 9610 IP Telephone only 1 Invoke all local procedures by displaying the Contacts application and pressing the Contacts button Note If the Contacts application is not displayed press the Contacts button twice and proceed to the next step 2 Enter the local dialpad procedure password PROCPSWD 0 to 7 numeric digits then press the button Note A 6 second timeout is in effect between button presses after pressing the Contacts button If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked The entry is compared to the PROCPSWD value If they match the telephone displays the Craft Local Procedure screen and prompts Select procedure and press Start Issue 9 January 2013 31 Local Administrative
76. ion arrow to cycle through the settings The factory default setting is the middle setting As you press the navigation arrow the next higher or lower contrast level is selected and displayed as the setting 3 If more than one SBM24 button module is attached scroll down to that line for example to Module 2 and repeat Step 2 to change the contrast 4 Press Save to store the new contrast setting s and redisplay the Craft Local Procedure screen 42 9600 Series IP Telephones Administrator Guide Release 3 2 Disable Enable Debug Mode Disable Enable Debug Mode Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use the following procedure to turn the debug mode for the button module serial port on or off CAUTION A DEBUG setting of On disables any SBM24 Button Module connected to the module interface or any adapter plugged into Slot 2 1 When you select DEBUG from the Craft Local Procedure Screen the following text displays Debug Mode on where except for the 9610 for which this procedure is not applicable the setting is the text string associated with the current system value of NVDEBUG defined as e On if the NVDEBUG system value is 1 e Off if the NVDEBUG system value is 0 2 Press C
77. jack etc CAUSE Protocol timeout error RESOLUTION Reenter the correct extension and password If the condition persists contact the System Administrator CAUSE The call server does not recognize the password entered and displays the Login Error screen RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately CAUSE The gatekeeper believes the telephone s registration request is improperly formatted RESOLUTION The telephone will automatically attempt to register with the next gatekeeper on its list If the problem persists reboot the telephone CAUSE The telephone is in the initial stage of rebooting RESOLUTION Allow the telephone to continue CAUSE The telephone is not on the same VLAN subnet as the router RESOLUTION Press to administer an IP Address on the telephone using Static Addressing Installation or administer network equipment to administer the telephone appropriately CAUSE Most likely the number of IP endpoints on the call server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server HTTP server or the call server and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify that addressing is accurate and that a communication path exi
78. l 3 If the current value is 1000Mbps full 6 pressing the Right navigation arrow changes the value to Auto 1 3 To change the PC Ethernet setting select that line and press the Right navigation arrow to cycle through the possible settings 4 Press Save to store the new setting s and redisplay the Craft Local Procedure screen Disable Enable Event Logging Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones Use the following procedure to enable or disable logging of system events 1 When you select LOG from the Craft Local Procedure Screen the telephone prompts you to use the Right and Left navigation arrows to select a setting and displays the following text Log text string Choice Selector where except for the 9610 which displays the actual value the text string is the wording associated with the current system value of NVLOGSTAT defined as e Disabled when NVLOGSTAT 0 Issue 9 January 2013 45 Local Administrative Options e Emergencies when NVLOGSTAT 1 e Alerts when NVLOGSTAT 2 e Critical when NVLOGSTAT 3 e Errors when NVLOGSTAT 4 e Warnings when NVLOGSTAT 5 e Notices when NVLOGSTAT 6 e Information when NVLOGSTAT 7 e Debug when NVLOGSTAT 8 2 To change the se
79. l Administrative Options The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded One of the following messages display DHCP S secs DHCP S secs DHCP S secs to program VLAN ID n Issue 9 January 2013 79 Restart Scenarios where s is the number of seconds that have elapsed since DHCP was invoked The message on the left appears if 802 1Q tagging is off and access to local programming procedures is not disabled or restricted See Chapter 3 Local Administrative Options for specifics The middle message appears if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the left and middle messages alternate every two seconds 802 1Q tagging is on When both messages alternate access to local programming procedures is not disabled or restricted Finally the message on the right appears if 802 1Q tagging is off and access to local programming procedures is disabled or restricted The number of elapsed seconds is incremented once per second until DHCP successfully completes 7 The DHCP server provides IP Addresses for the following hardware e The IP telephone e The HTTP HTTPS server e The TN799C or D Control LAN C LAN circuit pack on the media server 8 Using the list of gateway IP Addresses provided by the DHCP server the telephone performs a route
80. lation on page 37 To break into the Discovering process press the button and when you see the 100Mbs or 10Mbs message quickly press the asterisk button CAUSE The 96xx telephone is attempting to find a DHCP server and the user is not allowed to view IP Addresses RESOLUTION If this message appears for more than a few seconds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discovering process and use static addressing See Static Addressing Installation on page 37 To break into the Discovering process press the button and when you see the 1000Mbps 100Mbps or 10Mbps message quickly press the asterisk button CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize CAUSE Incompatible emergency option RESOLUTION This should never happen Contact Avaya 20f5 Issue 9 January 2013 65 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 9600 Series IP Telephones continued Message Cause Resolution Extension in Use Extension in use lt NNNN gt Press continue to take over this extension Login Continue Finding router Gatekeeper Biiene ts Gateway Error Incompatible I
81. mentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST
82. mmunication Manager TTI Mode and is similar from an administration perspective For more information about TTI see your Avaya Communication Manager documentation 28 9600 Series IP Telephones Administrator Guide Release 3 2 Chapter 3 Local Administrative Options Introduction During installation or after you have successfully installed an IP telephone you might be instructed to administer one of the manual procedures described in this chapter These local administrative procedures are also referred to as Craft Procedures There are two forms of Local Administrative Options One allows access to all the capabilities and functionality described in this chapter while the other allows access only to an administrable level of VPN capabilities and functionality The VPN specific option allows the administrator to grant VPN users access to the VPN procedure itself while preventing these users from accessing any other Local Administrative Procedure The administrator may grant the VPN user permission to change VPN settings or only to view them For more information on access to VPN only Local Administrative Options see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Note You can modify the settings file to set parameters for IP telephones that download their upgrade script and application files from the same HTTP server See Chapter 4 Maintaining 9600 Series IP Telephones and 9600 Seriesgp Telephone Scripts and Applic
83. nerally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipment only with the already approved certified equipment IP Telephone Models There are ten telephone set models currently defined in the 9600 Series IP Telephone family e 9610 e 9620C e 9640 e 9650C e 9620 e 9630 e 9640G e 9670G e 9620L e 9630G e 9650 Except for the 9610 the telephones have an internal Ethernet switch that allows the telephone and a PC to share the same LAN connection if appropriate Thus 9600 models do not need or work with the 30A switched hub interface Telephone models appended with G have a gigabit Ethernet GigE interface which speeds data transmission The 9670G also has an integrated Bluetooth interface setup of a Bluetooth device is described in the Avaya one X Deskphone Edition for 9670G IP Telephone User Guide Document Number 16 602638 Telephone models appended with C have a color display as does the 9640 but are otherwise essentially the same as the standard model The 9620L is a low cost version of the 9620 that for example does not have an adapter connection Issue 9 January 2013 11 9600 Series IP Telephone Installation Note Unless otherwise stated in this document any text referring to a telephone with no suffix for example the 9620 also refers to all versions of th
84. nvalid file IP Address ERROR License Error bome Beor NAPT Error CAUSE The call server detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and thereby disconnect the other user by pressing Continue When Login is selected instead the 9600 Series IP Telephone re prompts for entry of a different extension and password CAUSE The telephone is proceeding through boot up RESOLUTION Allow the telephone to continue CAUSE The gatekeeper rejects the registration attempt for an unspecified reason RESOLUTION Review gatekeeper call server administrations including IP network parameters CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions Since the 9600 Series IP Telephones are not supported on DEFINITY Release 8 4 you must upgrade to a release that does support these telephones CAUSE This release of the call server does not support the current version of the IP telephone RESOLUTION Upgrade to the current version of Avaya Communication Manager 3 0 or greater software CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is adm
85. o store the new setting and redisplay the Craft Local Procedure screen Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a telephone to its initial clean slate or out of the box condition This is usually done when passing a telephone to a new dedicated user when the LOGOFF option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The CLEAR option erases all administered data static programming file server and call server programming and user settings including Contact button labels and locally programmed Feature button labels and restores all such data to default values The CLEAR option does not affect the software load itself If you have upgraded the telephone the telephone retains the latest software Once you have cleared a telephone you can administer it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Use the following procedure to clear the telephone of its administrative user assigned and options values 1 When you select CLEAR from the Craft Local Procedure Screen the telephone displays the prompt Press Clear again to confirm Issue 9 January 2013 41 Local Administrative Options 2 If you do not want to clear all values press Cancel to terminate the procedure
86. oad directory Check the Readme files for release specific information Modify the 46xxsettings txt file as desired Restart the HTTP HTTPS server Reset your Avaya IP Telephones 54 9600 Series IP Telephones Administrator Guide Release 3 2 Downloading Software Upgrades You can download a default upgrade script file sometimes called merely the script file from http www avaya com support This file allows the telephone to use default settings for customer definable options Of course these settings can also be changed with DHCP or in some cases from the telephone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones This file must reside in the same directory as the upgrade script file and must be called 46xxsettings scr or 46xxsettings txt The Avaya IP Telephones can operate without this file Note Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file We highly recommend that the settings file have the extension txt The settings file can include any of the five types of statements one per line e Comments which are statements with a character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form
87. ode if the current value is Pass thru mode pressing the Choice Selector displays P t w Logoff If the current setting is disabled pressing the Choice Indicator changes the new setting to Pass thru mode 36 9600 Series IP Telephones Administrator Guide Release 3 2 Pre Installation Checklist for Static Addressing 5 Press Save to store the new setting and redisplay the Craft Local Procedure screen Pre Installation Checklist for Static Addressing Before performing static programming of address information verify that all the requirements listed in the Verify These Network Requirements section of the Pre Installation Checklist are met You do not have to consider item 4 on page 13 as it refers to the DHCP server In addition you must have the values for the following parameters Failure to do so can cause data entry errors that prevent the telephone from working Such errors can also have a negative impact on your network Print copies of this checklist for each subnet The IP Address of the media server The IP Address of the gateway router The IP netmask The IP Address of the HTTP server CO GE Ron Static Addressing Installation The usual way to assign IP Addresses to IP telephones is the automatic method described in Dynamic Addressing Process on page 22 There might be times however when manual assignment of IP Addresses is desired CAUTION Static addressing is necessary when a DHCP server is unavailable
88. own in Table 2 Note Use the Right and Left navigation arrows to scroll through the viewable information where indicated in Table 2 60 9600 Series IP Telephones Administrator Guide Release 3 2 Table 2 Parameter Values The View Administrative Option Name System Value Format Model 96ccDccc Up to 8 ASCII characters MODEL serial number Phone SN cccccccccccccccccc Telephone Serial Number up to 18 ASCII characters PWB SN cccccccccccccccccc Printed Wiring Board circuit board Serial Number up to 18 ASCII characters Applies only to 96xx IP Telephones that have a software readable PWB serial number and comcode PWB comcode nAnnnnannnn 9 ASCII numeric characters Applies only to MAC address Group Protocol Ethernet Boot file little app GigE Adapter Button Module 1 Button Module 2 Button Module 3 hh hh hh hh hh hh nnn cccccccc filename ext cccccccc Ethernet bootcodename CCCCCCCCCCCCCC CCCCCCCCCCCCCC CCCCCCCCCCCCCC CCCCCCCCCCCCCC 96xx IP Telephones that have a software readable PWB serial number and comcode Each octet of the MAC address displays as a pair of hexadecimal numbers Up to 3 ASCII numeric characters GROUP value Up to 8 ASCII characters currently only H 323 4 to 32 ASCII characters primary application 2 to 8 ASCII characters either 1000Mbps 100Mbps 10Mbps or No 1 to 32 ASCII characters backup image name
89. p www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch Issue 9 January 2013 89 Related Documentation 90 9600 Series IP Telephones Administrator Guide Release 3 2 Index Numerical 802 1X Operational Mode Setting the 36 9600 Series IP Telephone Assembling the 14 Installation 2 o o a Models iia et ce Go we Ae Be ee Be E Al Poweringthe 0 0 14 Requirements 0 13 RES AM i ee gas oe a as A a a 48 9600 Series IP Telephones Maintenance 0 53 A About This Guide o ee 7 ADDR Option o o 37 Administrative Options Entering Datafor 33 locals iaa o e e a 29 AGC a ao la do wee e ra Be ee A i 39 ANSI IEEE Documents 89 Assembling the 9600 Series IP Telephone 14 Automatic Gain Control Disable Enable 39 B Boot File upgrading the 78 C Change History a aooaa a a 8 Clear Procedure a a oa a a a 41 Client Hardware Address 41 Connection Jacks for 9620 Series IP Telephones 18 19 Connection Jacks for 9630 Series IP Telephones 20 21 Contents of the Settings File 56 Contrast Adjusting for SBM24 Button Modules or Non Color IP Telephones o
90. pecific signaling refers to messages specific to the signaling protocol used by the system for example H 323 and or CCMS messages used by CM and IP Office System specific procedures refers to telephone software procedures that are specific to the call server with which the software is intended to be used Transmission Control Protocol a connection oriented transport layer protocol Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Allows limited outgoing calling Uniform Resource Identifier and Uniform Resource Locator Names for the strings used to reference resources on the Internet for example HTTP URI is the newer term Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs 2 of 2 88 9600 Series IP Telephones Administrator Guide Release 3 2 Appendix C Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org rfc html ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site htt
91. pendix B Glossary of Terms Terms Used in This Guide 802 1D 802 1Q 802 1X Application specific ARP CLAN CNA DHCP DiffServ DNS Gatekeeper H 323 HTTP 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 9600 Series IP telephones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Specific to a particular application running inside the telephone For example configuration file downloading backup and restore of user data HTTP push and the Web browser are all internal applications that use the HTTP protocol Similarly the RTCP and CNA clients are internal applications that can invoke traceroute This term does not include Web page based applications rendered in the Web browser Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Control LAN type of Gatekeeper circuit pack Converged Network Analyzer Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to repr
92. procedures The activation occurs as soon as possible after power up or a reset This message counts the seconds as the application file replboot_v3 app in this example is being written into RAM 5 When control is passed to the software that was just loaded the following messages display Starting Updating boot code DO NOT UNPLUG THE PHONE This message continues while the new boot code is being written into RAM 6 The telephone displays the speed of the Ethernet interface in Mbps that is 10 100 or 1000 The message No Ethernet to program displays until the software determines whether the interface is 10 Mbps 100 Mbps or 1000Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC assuming the administrator has not disabled the latter interface through the PHY2STAT setting A Important As of Software Release 1 5 pressing asterisk whenever a to program message displays or whenever the initialization process can support an interrupt invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 The zero PROCSTAT value provides full access to local procedures If PROCSTAT is 1 the Craft Access entry procedure can be invoked only whena to program message displays and then only the VIEW procedure is available For information see Chapter 3 Loca
93. r check The telephone cycles through the gateway IP Addresses with ARPs or pings until it receives a response When the router is located received LLDP TLVs are processed Then the HTTP process starts 9 While the IP telephone connects to the HTTP server the telephone displays one of the following messages HTTP n ipadd HTTP n ipadd to program where n is the number of the IP Address obtained from the HTTP server and padd is the IP Address A Important As of Software Release 1 5 pressing asterisk whenever a to program message displays or whenever the initialization process can support an interrupt invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 The zero PROCSTAT value provides full access to local procedures If PROCSTAT is 1 the Craft Access entry procedure can be invoked only whena to program message displays and only the VIEW procedure is available For information see Chapter 3 Local Administrative Options 10 When connected the telephone looks for an upgrade script file 80 9600 Series IP Telephones Administrator Guide Release 3 2 11 12 13 14 15 Scenarios for the Restart Process The HTTP server sends and identifies an upgrade script The GET message might have to be sent several times Each time the GET message is sent all IP telephones display the following messag
94. rgency Option CAUSE The user was on a call when the connection to the gatekeeper went down perhaps due to a network outage or a gatekeeper problem The telephone attempted to automatically register with the same or another gatekeeper but the responding gatekeeper had no record of the call RESOLUTION Wait for the call to end and if the telephone does not automatically register restart the telephone CAUSE The telephone is attempting to establish a TCP connection with the call server A resource needed to establish the connection might not be available or the 10 second buffer on switch related actions might have expired RESOLUTION Allow the telephone to continue TCP connect attempts CAUSE The telephone has rebooted successfully and is moving on to attempt to register with the call server RESOLUTION Allow the telephone to continue CAUSE At least one of the IP Address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP Address es CAUSE The telephone is attempting to find a DHCP server and the user is allowed to view IP Addresses RESOLUTION If this message appears for more than a few seconds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discovering process and use static addressing See Static Addressing Instal
95. rios for the Restart Process The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where n is the number of the IP Address obtained from the HTTP server and ipadd is the IP Address The following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where n is the number of the IP Address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file to replace the boot code The following message displays while the application file is downloaded into RAM app_filename nKB received
96. rocedure can be invoked only when a to program message displays and then only the VIEW procedure is available For information see Chapter 3 Local Administrative Options 5 The IP telephone sends a request to the DHCP server and invokes the DHCP process One of the following messages display DHCP s secs DHCP s secs DHCP s secs to program VLAN ID n where s is the number of seconds that have elapsed since DHCP was invoked The message on the left appears if 802 1Q tagging is off and access to local programming procedures is not disabled or restricted See Chapter 3 Local Administrative Options for specifics The middle message appears if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the left and middle messages alternate every two seconds 802 1Q tagging is on When both messages alternate access to local programming procedures is not disabled or restricted Finally the message on the right appears if 802 1Q tagging is off and access to local programming procedures is disabled or restricted 6 The DHCP server provides IP Addresses for the following hardware e The IP telephone e The HTTP HTTPS server e The TN799C or D Control LAN C LAN circuit pack on the media server 7 Using the list of gateway IP Addresses provided by the DHCP server the telephone performs a router check The telephone cycles through the gateway IP Addresses with ARPs or ping
97. rocess 22 Unnamed Registration lt lt 27 Chapter 3 Local Administrative Options 29 Introduction asos wm we 2 or RA RA AR 29 Accessing Local Craft Procedures ee ee eee 30 Entering Data for Administrative Options o 33 About Local Administrative Procedures ee 34 Set the 802 1X Operational Mode 36 Pre Installation Checklist for Static Addressing 37 Static Addressing Installation a oaoa 37 Disable Enable Automatic Gain Control o 2s 39 Calibrating the 9670G Touch Screen 40 Manually Setting the DHCP Client Hardware Address 41 Clear Procedure o 13 eR Aa 41 Adjusting Contrast on SBM24 Button Modules and Non Color IP Telephones 42 Disable Enable Debug Mode 43 Group Identifier 0c 8 a ee rocosa a RAR AA 43 VRAD CIEE Ng a win e EA de oy e A AS Sag ge oe Se 44 Disable Enable Event Logging aaao eee eee ee 45 LOBOS m iaa DA ee eS 46 Issue 8 March 2012 3 Contents View Multi Language Strings aaao Reset System Values 2 et Restart the Telephone 22324440 da a es da A A Signaling Protocol Identifier
98. s for resolving them The use of the VIEW option to view system values Error and status messages and methods for resolving them LLDP troubleshooting Error Conditions There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check both the power and Ethernet wiring for the following conditions e Whether all components are plugged in correctly e Check LAN connectivity in both directions to all servers DHCP HTTP HTTPS DEFINITY MultiVantage e f the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 802 3af If you are using static addressing e Use the VIEW option to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See The View Administrative Option on page 60 for more information Check the Avaya Web site to verify whether the correct files are being used e Use the ADDR option to verify IP Addresses See Static Addressing Installation on page 37 for information If the 9600 Series IP Telephone is not communicating with the system DHCP HTTP or Avaya Media Server make a note of the last message displayed as described in Table 3 and or Table 4 Consult the system administrator Sometimes problems with CM HTTP communications can be corrected by setting the HTTPPORT value to 81 If you expect th
99. s until it receives a response When the router is located received LLDP TLVs are processed Then the HTTP process starts 8 While the IP telephone connects to the HTTP server the telephone displays one of the following messages HTTP n ipadd HTTP n ipadd to program where n is the number of the IP Address obtained from the HTTP server and padd is the IP Address 24 9600 Series IP Telephones Administrator Guide Release 3 2 Dynamic Addressing Process A Important Pressing at this time invokes the Craft Access entry procedure to allow manual settings For information see Chapter 3 Local Administrative Options 9 When connected the telephone looks for an upgrade script file 10 The HTTP server sends and identifies an upgrade script 11 12 13 14 The GET message might have to be sent several times Each time the GET message is sent all IP telephones display the following message HTTP N uri For HTTP n is the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request While the upgrade script file is being downloaded all IP telephones display the following message HTTP n sc etag where n is the number of the IP Address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header When the telephone determines that the application file received is valid the follo
100. ss is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return gt s from the file Doing so causes the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 96xxupgrade txt file was edited incorrectly renamed etc RESOLUTION Download a clean copy of the 96xxupgrade txt file from the Avaya support Web site at http www avaya com support and do not edit or rename it Customize or change only the 46xxsettings file as discussed in Chapter 4 Maintaining 9600 Series IP Telephones CAUSE Improper settings file administration RESOLUTION Verify that customized settings are correctly spelled and formatted 4 of 6 Issue 9 January 2013 71 Troubleshooting Guidelines Table 4 Operational Error Conditions for 9600 Series IP Telephones continued Condition Cause Resolution Some settings in AND the se
101. sts in both directions between the telephone and the resource CAUSE The call server has an unspecified problem RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The call server has rejected registration for an unspecified reason RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The telephone is updating its software image RESOLUTION Allow the telephone to continue 4of5 Issue 9 January 2013 67 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 9600 Series IP Telephones continued Message Cause Resolution Waiting for CAUSE No File Server and or Call Server has been administered so LLDP the telephone is expecting to get the missing data via LLDP RESOLUTION Administer the missing data by one of the following methods statically dynamically in DHCP in the 46xxsettings file for Call Server addresses or by LLDP For more information see LLDP Troubleshooting Wrong Set Type CAUSE The call server does not recognize the set type RESOLUTION Ensure the call server is properly administered to expect the appropriate telephone for the IP Address and extension 5 of 5 Operational Errors and Status Messages Table 4 identifies some of the possible operational problems that might be encountered after successful 9600 Series IP Telephone installation The
102. t displayed when restarting a 9610 press the Contacts button twice and proceed to the next step 2 Enter the local Craft dialpad procedure password 0 to 7 numeric digits then press the button Note A 6 second timeout is in effect between button presses If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked The entry is compared to the PROCPSWD value If they match the telephone displays the Craft Local Procedure screen and prompts Select procedure and press Start 3 Use the navigation arrows to scroll to and highlight RESTART PHONE then press Start or OK Or scroll to RESTART PHONE and press the corresponding line button Issue 9 January 2013 77 Restart Scenarios 4 When you select RESTART PHONE from the Craft Local Procedure Screen the telephone displays the following text Press Restart to confirm 5 Press Cancel to return to the Craft Local Procedure screen without restarting the telephone Press Restart to proceed with the registration steps covered in the Dynamic Addressing Process on page 22 A restart does not affect user specified data and settings like Contacts data or the telephone login and password The remainder of the restart procedure depends on the status of the boot and application files If this condition applies See Boot File Needs to
103. t to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones 1 When you select 802 1X from the Craft Local Procedure Screen the following text displays Supplicant Pass thru where the Supplicant line is the text string associated with the current system value of DOTIXSTAT 802 1X Supplicant Mode operation control defined as e Disabled if DOT1XSTAT 0 e Unicast only if DOT1XSTAT 1 e Unicast multicast if DOT1XSTAT 2 and the Pass thru line is a text string associated with the current system value of DOT1X 802 1X Supplicant Mode e Enabled mode if DOT1X 0 e Enabled w Logoff if DOT1X 1 e Disabled if DOT1X 2 2 Select highlight the line you want to change then press Change 3 Depending on which line you selected to change the following text displays Current setting New Setting where if you selected the Supplicant line the setting is the text string associated with the current system value of DOTIXSTAT or if you selected the Pass thru line the setting is the text string associated with the current system value of DOTIX 4 To change the setting press the Right or Left navigation arrow to cycle through the applicable settings Depending on the current value the next sequential text string is selected and displayed as the New setting For example when changing the Pass thru m
104. tain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Contents Chapter 1 Introduction 4 644 i268 i608 G eG 248 Eee bd 7 About This Guide 2 048 6p Rae ee ee aaa ee 7 intended AUdIENGE oe osc aa ek de ek Se ad dw ae E A ea A 7 Document Organization ara A 8 A A AAA 8 What s new in Release 3 2 o o 2 9 Online Documentation eee ee 10 Customer Support 6 6 282 eee eee d harens san ee SEE EER 10 Chapter 2 9600 Series IP Telephone Installation 11 INtFOGUCTION 126 6 0 ae GEOG aa Oe ee SS ee ee A 11 IP Telephone Models lt lt 02 lt m0 cae a a ee 11 SOMWA e 2 amp sep AA A A A A a ea 12 Pre Installation Checklist 0 12 Assembling the 9600 Series IP Telephone 14 Powering the 9600 Series IP Telephone 14 Dynamic Addressing P
105. trative Options Chapter 4 Maintaining 9600 Series IP Telephones Chapter 5 Troubleshooting Guidelines Appendix A Restart Scenarios Appendix B Glossary of Terms Appendix C Related Documentation Provides an overview of this guide Describes the equipment and resources required to properly install and operate the 9600 Series IP Telephones Provides instructions on installing the telephones out of the box Describes how to set local administrative options if requested by the system or LAN administrator Describes maintenance actions like downloading telephone software from the Avaya support Web site and customizing system values Describes error conditions and messages that might occur during the installation of the 9600 Series IP Telephones Explains the different scenarios possible for the sequence of the restart process Provides a glossary of terms used in this document or which are generally applicable to 9600 Series IP Telephones Provides references to external documents that relate to telephony in general and can provide additional information about specific aspects of the telephones Change History Issue 1 This document was issued for the first time in July 2006 Issue 2 This version of the document revised and issued in September 2006 supports software Release 1 1 Issue 3 This version was revised and issued in January 2007 to support software Release 1 2 Issue 4 T
106. try use the Contacts button for other 9600 Series phones use the left arrow button or the designated softkey 30 9600 Series IP Telephones Administrator Guide Release 3 2 Accessing Local Craft Procedures 3 Press when password entry is complete The entry is compared to the PROCPSWD value If they match the telephone displays the Craft Local Procedure screen Select procedure and press Start 4 For all 9600 Series IP Telephones except the 9670G use the navigation arrows to scroll to and highlight the local procedure you want then press Start or OK Or scroll to the procedure you want and press the corresponding line button For the 9670G IP Telephone scroll to the local procedure you want if it not already displayed touch that line on which the local procedure you want appears During Normal Telephone Operation all 9600 IP Telephones except the 9610 1 Invoke all local procedures by pressing the Mute button entering the local dialpad procedure password 0 to 7 numeric digits then pressing the button If you are using a 9670G IP Telephone and need to backspace during password entry use the Contacts button for other 9600 Series phones use the left arrow button or the designated softkey A 6 second timeout is in effect between button presses after pressing the Mute button If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no adm
107. tting press the Right or Left navigation arrow to cycle through the settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is Alerts 2 pressing the Right navigation arrow changes the value to Critical 3 If the current value is Debug 8 pressing the Right navigation arrow changes the value to Disabled 0 3 Press Save to store the new setting and redisplay the Craft Local Procedure screen Logoff Use the following procedure to log off a telephone Note If a user registered logged in via a USB device this procedure is not applicable The only way to log off a telephone registered with a USB device is by removing the device Note When updating local Craft procedures from a 9670G IP Telephone touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on other 9600 Series IP Telephones CAUTION Once a telephone is logged off a password and extension might be needed to log back on 1 When you select LOGOUT from the Craft Local Procedure Screen the telephone displays the following text Press Log Out again to confirm 46 9600 Series IP Telephones Administrator Guide Release 3 2 View Multi Language Strings 2 Press Cancel to return to the Craft Local Procedure screen without logging off the telephone Press Log Out to unregist
108. tting being the settings file are ignored is one or being ignored more of the AGC while other settings settings are being used properly Telephone power is interrupted while the telephone is saving the application file and the HTTP HTTPS application stops responding The user indicates an application or option is not available User data disappeared when the user logged off one telephone and logged into another telephone CAUSE The user changed the AGC setting s which were placed in the backup restore file of the user RESOLUTION The user can reset the AGC value s back to the desired setting s or the backup file can be edited to delete the custom AGC settings CAUSE The HTTP HTTPS server stops responding if power is interrupted while a telephone is saving the application file RESOLUTION Restart the HTTP HTTPS server as applicable CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your file server is UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide are accurately specified in the 46xxsettings file CAUSE The second telephone is unable to access the
109. ures you can invoke local craft procedures during initialization whenever this message displays to program or at any other time the initialization process can support a processing interrupt If PROCSTAT is setto 1 access allowed only to the VIEW craft procedure for debugging purposes you can invoke local Craft procedures only when the to program message displays during initialization Note The to program message is supported even if the value of PROCSTAT is 1 when the messages Address conflict Subnet conflict Bad router and Bad FileSv address display Allowing Craft procedure access in response to these messages prevents situations in which input is required but not allowed For earlier software releases PROCSTAT must be zero to invoke craft access Release 1 2 For Releases 1 0 and 1 1 PROCSTAT must be equal to O plus PROCPSWD must be null Note The factory set default Craft Access Code PROCPSWD is 27238 During Telephone Startup 1 During startup invoke local procedures by pressing to display the Craft Access Code Entry screen Enter code __ OK 2 Enter the local dialpad procedure password 0 to 7 numeric digits as specified by the system administrator in the system value PROCPSWD For security purposes the telephone displays an asterisk for each numeric dialpad press If you are using a 9670G IP Telephone and need to backspace during password en
110. user guide for a specific telephone model also contains troubleshooting for users having problems with specific IP telephone applications Most of the problems reported by 9600 Series IP Telephone users are not likely to be problems with the telephone itself Problems are more likely LAN based where Quality of Service server administration and other issues can impact end user perception of IP telephone performance Table 4 Operational Error Conditions for 9600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots continuously about every 15 minutes The message light on the telephone turns on and off intermittently but the telephone never registers CAUSE The telephone cannot find the call server RESOLUTION Ensure that MCIPADD is administered either manually or through DHCP or HTTP as appropriate CAUSE This might be a firmware fault because the MAC address in memory is corrupted RESOLUTION Return the telephone to Avaya for repair CAUSE This is a hardware fault RESOLUTION The telephone must be returned to Avaya for repair 1 of 6 68 9600 Series IP Telephones Administrator Guide Release 3 2 Operational Errors and Status Messages Table 4 Operational Error Conditions for 9600 Series IP Telephones continued Condition Cause Resolution The telephone stops working in the middle of a call The telephone was working but does not work now
111. wing message displays File Obtained please wait s secs where s is the number of seconds that elapse while non volatile memory is erased While the application file is saved in flash memory all IP telephones display the following message Saving to flash 1 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory The telephone contacts the Avaya Media Server and attempts to log in All IP telephones display a version of the following prompts for an extension Login Issue 9 January 2013 25 9600 Series IP Telephone Installation Enter Extension Enter Extension and press Enter or OK 26 9600 Series IP Telephones Administrator Guide Release 3 2 Unnamed Registration 15 Enter a new extension and press OK To register the telephone without the extension or password unnamed press only OK or make no entry and wait 60 seconds Note Unnamed registration is the capability to register a telephone with the call server without entry of an extension or password The UNNAMEDSTAT parameter must be set to enable unnamed registration Telephones registered unnamed have limited functionality For more information see Unnamed Registration All IP telephones display a version of the following prompts for a password Login Enter Password Enter Password and press Enter or OK 1

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