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Administering Avaya 9601/9608/ 9608G/9611G

1. DSTOFFSET sets the daylight savings time adjustment value The default is 1 but valid values are 0 1 or 2 SET DSTOFFSET 1 DSTSTART sets the beginning day for daylight savings Issue 3 January 2014 57 http ArtTel ru Deskphone software and application files time See the 9600 Series SIP Deskphone LAN Admin Guide for format and setting alternatives SET DSTSTART 2SunMar2L NOTE The default DSTSTART and DSTSTOP parameters reflect the new 2007 Daylight Savings Time values for North America DSTSTOP sets the ending day for daylight savings time See _ for format and setting alternatives SET DSTSTOP 1SunNov2L About the Avaya Menu administration file The Avaya Menu administration file contains parameters to customize Avaya Menu and to view Web links on Avaya Menu You can administer up to eight Web links To customize Avaya Menu you need to e Create the Avaya Menu Administration file named AvayaMenuAdmin txt and configure appropriate parameters e Set the AMADMIN parameter in the settings file to point to the HTTP server location where you save the AvayaMenuAdmin txt file The AvayaMenuAdmin txt file contains the following parameters 58 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com About the general download process Parameter Description AMTYPExx AMLBLxx AMDATA xx Specifies the type of Avaya
2. Conference using conference server 40 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering stations Administrable Station Features continued Feature Administration Notes Audix One Touch Recording Auto Callback Cancel Auto Intercom Autodial Bridged Call Appearances Busy Indicator Call Appearances Call Forward all Call Hold Call Park Call Unpark Call Pickup Call Pickup Group Calling Party Number Block Unblock CPN Block CPN Unblock Dial Intercom Directed Call Pickup Distinctive Alerting EC500 Enable Disable EC500 Extend Call Enhanced call forward Exclusion Extended Call Pickup Malicious Call Trace MCT Activation Message Waiting Indication Music on Hold One Touch Recording Priority Call Send All Calls Add an intercom group in the Group add your extension and dial code DC then add the other person s extension and DC Add an auto icom button icom group DC Regardless of Communication Manager Station button administration this feature will show on the Features menu automatically on Session Manager 5 2 configurations In Session Manager 6 0 this feature does not appear automatically On Communication Manager 1 Add an intercom group in the group add your extension and dial code then add other person s extension and dial code 2 Add a dial icom button icom group no d
3. As shown in Administration alternatives and options you can administer a given parameter through various methods However deskphones apply the settings based on the precedence of the method If you apply the same setting through two different methods the one with the high precedence overwrites the one with the lower precedence Refer the following list to see the order of precedence from highest to lowest in which deskphones apply the settings http ArtTel ru Issue 3 January 2014 17 Administration overview and requirements 1 Manual administration through the Craft Menu or the Avaya Menu unless the system parameter USE_DHCP is set to 1 in which case the IP address received through DHCP is the higher priority Avaya Aura System Manager The 46xxsettings txt settings file DHCP except as indicated in DHCPACK setting of parameter values LLDP a A 0 N Note The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs LLDP settings of VLAN IDs are of the highest priority after which the usual priority sequence applies For the L2QVLAN and L2Q system values LLDP settings of VLAN IDs are the highest priority only if the LLDP task receives the VLAN IDs before DHCP and the DHCP client of the deskphone is activated If the LLDP task receives the VLAN IDs after DHCP negotiation several criteria must be successful before the deskphone accepts VLAN IDs from LLDP For more informatio
4. Note You can install the DHCP and HTTP server software on the same machine AX CAUTION The software in the 9600 Series IP Deskphones reserves IP Addresses of the form 192 168 2 x for internal communications If you specify addresses in that form the Deskphones improperly use the addresses Administering the DHCP and File Servers DHCP minimizes maintenance for a 9600 series SIP IP deskphone network by removing the need to individually assign and maintain IP addresses and other parameters for each deskphone on the network Depending on administration the DHCP server provides the following information to the 9600 series SIP IP deskphones e IP address of the 9600 series SIP IP deskphones e IP address of the Avaya call server e IP address of the HTTP or HTTPS file server e IP address of the Network Time Protocol NTP server using Option 42 e The subnet mask e IP address of the router e IP address of DNS Administer the LAN so that each SIP deskphone can access a DHCP server that contains the IP addresses and subnet mask The IP address reuse capability allows the deskphone to reuse its previous IP address and parameter settings even if the DHCP server is temporarily unavailable A user can manually assign a different IP address to an IP deskphone If the user assigns the IP address manually Issue 3 January 2014 43 http ArtTel ru Administering DHCP and HTTP servers the deskphone does not search for a DHCP server un
5. for the United Kingdom and so on e PHNDPLENGTH The length of the dial plan on the Communication Manager call server e PHNIC The digits the Communication Manager call server dials to access public network international trunks For example 011 for the United States e PHNLD The digit dialed to access public network long distance trunks on the Communication Manager call server e PHNLDLENGTH The maximum length in digits of the national telephone number for the country in which the Communication Manager call server is located e PHNOL The character s dialed to access public network local trunks on the Communication Manager call server Note In all cases the values you administer are the values relevant to the location of the Communication Manager call server at which the deskphones are registered For example If a deskphone is in Japan but its Communication Manager call server is in the United States set the PHNCC parameter value to 1 for the United States In all cases the digits the deskphones insert and dial are subject to standard Communication Manager call server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Example A corporate voice network has a 4 digit dialing plan The corporate WML We
6. Presence icons are associated with each state and are described and illustrated in the respective user guides of the deskphone models Note Presence can only be enabled when SIP signaling is TLS Presence user interface The deskphone provides Presence information of the contacts through the Contacts view The user must first subscribe to the Presence information of a particular contact to see the Presence information for the particular contact 140 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Instant Messaging The Presence icon is used in place of Work Home Mobile icons During failover presence tracking does not occur On the phone presence status is by default automatically sent out and displayed This can be disabled using the ENABLE_AUTOMATIC_ON_THE_PHONE_PRESENCE parameter Session Manager presence user interface The 9601 9608 9608G 9611G 9621G and 9641G SIP Deskphones support Presence through Avaya Aura Presence Services PS The user guide for the respective deskphone model illustrates the icons the end user sees depending on the status of the deskphone and contact for which presence tracking is set up The user guide also covers presence setup in the Adding a Contact procedure Administering presence in the settings file Deskphone presence is off by default To turn presence on the following parameters must be configured
7. e SNTP To configure the time server settings e SSON To set the site specific option number e VIEW To review the system parameters for the deskphone to verify current values and file versions Administering display language options 9600 Series IP Deskphones are factory set to display information in the English language However the user can change the language of the deskphone and can choose any of the following languages Arabic Simplified Chinese Dutch English Parisian French German Hebrew Italian Japanese Korean Brazilian Portuguese Russian Latin American Spanish Canadian French Castilian Spanish Administrators can specify from one to four languages per deskphone to replace English End users can then select which of those languages they want their deskphone to display Issue 3 January 2014 127 http ArtTel ru Administering deskphone options Note The deskphone models 9601 9608 and 9608G do not support Arabic language The 9601 deskphone cannot display Korean symbols when the user selects the display language as Chinese Hebrew or Japanese The 9608 and 9608G deskphones cannot display Korean symbols when the user selects the display language as Chinese or Japanese For better readability the deskphones can display the English fonts in a bigger font size For information on how to administer this feature see Setting a larger display font size All downloadable language files contain all t
8. 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury http ArtTel ru http ArtTel ru Contents Contents Chapter 1 Introduction 25 dene ira eGeawen ce Se xd 7 a ee ee diaria 7 intended audientes vai AAA RR RARA AAA 7 Document changes since last issue ooocooconnnnnn ee 8 Related FESOUICES aiii a a E ep OE melee 8 DOCUMENTOS drid ARANA AAA ARA 8 Tn meee daecee edsecseren deacns dance 9 Features introduced in the 6 2 release 2002 c cece eee eee eee eee eee 9 Features introduced in the 6 3 release 0 cece eee eee eee eee eee 13 What is new in the 6 3 1 release 1 0 0c eee 14 Chapter 2 Administration overview a
9. 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex Specifies whether the deskphone removes the tags from frames that the deskphone forwards to the secondary Ethernet interface You can assign the following values to this parameter 0 To remove the tags 1 To not remove the tags For example SET PHY2TAGS 1 VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces Determines when to cut through RTP for an early media session Values are 0 Cut through RTP as soon as SDP is received 1 Cut through RTP only after RTP is received after received SDP 94 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value PLUS_ONE 0 Controls the cycling of symbols including on the 1 key 0 Do not cycle through symbols 1 Cycle through symbols oe the deskphone is in editable dialing mode and PLUS ONE 1 The user can use the key 1 to append the as the first digit of a dial string PLUS ONE 0 The user can not use the key 1 to append the as the fir
10. 3 Settings file 46xxsettings txt 4 DHCP Option 242 5 LLDP The controllers received from these data sources are combined into an aggregated list The priority of controllers within the aggregated list is based first on the priority of the data source and secondly on the priority of the controller within the list received from that data source The aggregated list has all duplicates removed In the case where a controller is included multiple times with different transport types only one entry for the controller is added using the transport type from the highest priority data source 154 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Controller Determination and Survivability Activity The only exception to the above rule is if the deskphone receives a 301 response to a REGISTER request which contains a list of controllers In this case the deskphone discards the aggregated controller list and use ONLY the controllers received in the 301 response 2 Determine which monitored controllers are available Using the Monitored Controllers list the deskphone performs DNS queries to resolve hostnames and the signaling protocol TLS TCP UDP in that order when no DNS NAPTR or SIP URI parameter is located To determine which of the Monitored Controllers is actually available to provide service the deskphone performs a maintenance activity for each Monitored Cont
11. 7 if received Option 426 Option 1 if received Option 3 if received which might be a list of IP Addresses Option 42 Since the DHCP site specific option is processed after the DHCP fields and standard options any values set in the site specific option will supersede any values set via DHCP fields or standard options as well as any other previously set values Values that can be set using the DHCP site specific option are listed in Parameters set by DHCP in a site specific option on page 45 Parameters L2Q L2QVLAN and PHY2VLAN are not set from a site specific option if their values were previously set by LLDP For more information see About Link Layer Discovery Protocol LLDP HTTP Generic Setup You can store the binary file upgrade file and settings file on an HTTP server With proper administration the deskphone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see Administering the DHCP and File Servers on page 43 http ArtTel ru Issue 3 January 2014 51 Administering DHCP and HTTP servers Note If you used TFTP to provide the binary upgrade and settings files to older Avaya IP telephones note that 9600 Series IP Telephones do not support TFTP you must use HTTP or HTTPS instead A Important The files defined by HTTP server configuration must be accessible from all IP Deskphones that might request
12. For more information on the parameters see Customizable system parameters for SIP based 9600 Series IP Deskphones on page 66 Multiple Device Access Avaya Deskphone SIP 6 3 onwards supports Multiple Device Access MDA with which you can register up to 10 SIP devices with your extension With MDA you can Make and receive calls to any of the registered devices Switch to another registered device during an active call Bridge on to calls at multiple registered devices Alert all other registered devices for an incoming call to your extension When you answer a call on any registered device the alert on all other devices stops The other devices show indication of an active call on the same call appearance number Be on multiple calls at one time on different devices but only one call per device For example you can listen to a conference call on one device and answer an incoming call on a second device without putting the conference call on hold The two calls appear on separate call appearances on all registered devices Use conference and transfer features Bridging on to a call at other registered devices and invoking a transfer drops the call from all devices after the transfer completes 150 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 9 System failover and survivability Supporting survivability SIP software provides support f
13. IEEE 802 10 tagging VLAN is a useful method of managing VoIP traffic in your LAN For better working of your voice network establish a voice VLAN assign the VLAN ID of this voice VLAN to the L2QVLAN parameter and provide voice traffic with priority over other traffic You can set VLAN tagging manually through DHCP or in the 46xxsettings txt file If you enable VLAN tagging that is set the L2Q parameter to 0 or 1 the deskphone sets e VLAN ID to the L2QVLAN parameter e VLAN priority for audio packets to L2QAUD The default value is 6 e VLAN priority for signaling packets to L2QSIG The default value is 6 Regardless of the tagging setting SIP based 9600 Series IP Deskphones always transmit packets at absolute priority over packets from the secondary Ethernet interface for example from an attached PC The priority settings are useful only if the downstream equipment is administered to give the voice VLAN priority A Important VLAN tags are always removed from frames that go out of the secondary Ethernet interface because many PCs will ignore tagged frames Perform any changes to the VLAN settings only when the deskphone is non operational The VLAN default value and priority tagging The L2QVLAN parameter specifies the 802 10 VLAN Identifier and is initially 0 This default value indicates priority tagging and specifies that your network Ethernet switch automatically inserts the switch port default VLAN ID without changing
14. NTS Quality of Service Application specific parameters Avaya Communication Manager and System Manager DHCP Settings file Manual administration of the deskphone LLDP DHCP Settings file Settings file DHCP Settings file Chapter 4 Configuring Avaya Aura for Avaya Deskphone SIP Chapter 5 Administering DHCP and HTTP servers and Appendix B Countries with specific network progress tones For Avaya Aura Session Manager and Avaya Aura System Manager administration go to Avaya support website www support avaya com Administering the DHCP and File Servers on page 43 amd especially Administering the DHCP Server on page 44 Chapter 6 Deskphone software and application files and Chapter 7 Administering deskphone options Static Addressing Installation in the applicable Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP About Link Layer Discovery Protocol LLDP on page 120 Administering the DHCP Server on page 44 and Network Time Protocol NTP server on page 24 Chapter 7 Administering deskphone options Administering the DHCP and File Servers on page 43 and especially Administering the DHCP Server on page 44 Also Chapter 7 Administering deskphone options Administering the DHCP and File Servers on page 43 and especially HTTP Generic Setup on page 51 Also Chapter 7 Administering deskphone options
15. On Enable or disable G711A codec capability of the deskphone If the parameter is set to 1 the deskphone includes G711A capability in an outbound INVITE request and accepts G711A when received in an incoming INVITE request Values are O disabled 1 enabled Note If the gateway in your network does not support wideband audio codec you must include codec sets for the Deskphones to work in your network Enable or disable G711U codec capability of the deskphone If the parameter is set to 1 the deskphone includes G711U capability in an outbound INVITE request and accepts G711U when received in an incoming INVITE request Values are O disabled 1 enabled 78 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range ENABLE_G722 ENABLE_G726 ENABLE_G729 ENABLE_MODIFY_CONTACTS ENABLE_OOD_MSG_TLS_ONL Y 1 1 Enable or disable G722 capability of the deskphone If the parameter is set to 1 the deskphone includes G722 capability in an outbound INVITE request and accepts G722 when received in an incoming INVITE request If set to 0 processing of G722 as a capability is disabled Values are O Disabled 1 Enabled Enable or disable G726 capability of the deskphone If the parameter is set to 1 the des
16. VLANTEST Number of seconds to wait fora DHCPOFFER on a non zero VLAN The default is 60 seconds DHCP Generic Setup This section is limited to describing a generic administration that works with the 9600 Series SIP IP Telephones Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly Setting up the DHCP server DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with e P Addresses available for the 9600 Series IP Deskphones e The following DHCP options 46 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering the DHCP Server Option 1 Subnet mask As described in Required network information before installing a DHCP server Option 3 Gateway router IP Address es As described in Required network information before installing a DHCP server item If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to
17. along with the configuration parameter LOCAL_DIAL_AREA_CODE allows users to dial local numbers with more flexibility PHNLD 1 Telephone long distance access code The digit if any dialed to access public network long distance trunks Range 1 digit 0 to 9 or Null Needed for Enhanced Local Dialing Algorithm 92 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range PHNLDLENGTH PHNMUTEALERT_BLOCK PHNOL PHNNUMOFSA PHONE_LOCK_IDLETIME PHY1STAT PHY2PRIO http ArtTel ru 10 Length of national telephone number The number of digits in the longest possible national telephone number Range 5 to 15 Needed to for Enhanced Local Dialing Algorithm Blocks unblocks the Mute Alert feature Valid values are 0 Unblocked Allowed allows a 9621G 9641G end user to set mute alerting via the Home screen Settings menu 1 Blocked mute alerting not allowed Outside line access code The character s dialed including and if any to access public network local trunks Range 0 2 dialable numeric digits including Null When ENABLE_AVAYA_ENVIRONMENT 0 this value sets the number of Session Appearances When the deskphone is in AST environment registered to a proxy with PPM se
18. deskphone has a primary Session Manager Session Manager 1 and a secondary Session Manager Session Manager 2 and receives a call directly from the secondary Session Manager but Session Manager 2 goes down the call that was received from Session Manager 2 is terminated Issue 3 January 2014 163 http ArtTel ru System failover and survivability Media preservation only keeps shuffled calls or calls using direct media between endpoints up with a direct RTP stream until the call has ended The user can only put this call on Hold resume the call or end the call The user can also answer any incoming call and the media preserved call will be put on hold User experience during stable failover e A Failover warning icon displays on the top line The Failover icon is shown whenever the primary call server is not active The Failover icon provides a continuous reminder indicating the deskphone has detected that the primary server is unavailable and that features will be limited until the primary server returns e Multiple Call Appearances are consistent with Normal Operation e lfa call originates using the secondary server Hold Conference and Transfer are supported e AST features FNUs and Bridged call appearances are unavailable when failing over to a secondary non AST gateway e Unsupported features and related softkeys are not displayed e The dial plan does not remain as it was in normal operation The dial plan in
19. total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP application only 127 characters might be supported Issue 3 January 2014 25 http ArtTel ru Network requirements When specifying IP Addresses for the file server use either dotted decimal format XXX XXX XXX XXX or DNS names If you use DNS the system value DOMAIN is appended to the IP Addresses you specify If DOMAIN is null the DNS names must be fully qualified For more information about DNS see DHCP Generic Setup on page 46 and About DNS addressing on page 117 Required network information before installing a DHCP server 1 Gateway router IP Address es 2 HTTP HTTPS file server IP Address es port number if different from the default and directory path if files are not located in the root directory 3 Subnetwork mask 4 HTTP server file path HTTPDIR 5 Telephone IP Address range From To 6 DNS server address es if applicable As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 5 Administering DHCP and HTTP servers e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in Choosing the right application file and upgrade script file Other network considerations Enabling SNMP Avaya Deskphone SIP release 6 3 1 is fully compatible with SNMPv2c and with Structure
20. visual or both The behavior of the visual alerting however depends on the deskphone type If there are one or more ringing calls on the station that the user is monitoring then the Pickup functionality is active If there are no ringing calls the Speed dial functionality is active even if the user of the monitored station is on a call Administer the TEAM_BUTTON_RING_TYPE parameter to set the default alerting option for the Team Button Enhanced Call Forward Note The Enhanced Call Forward feature is not supported on the 9601 deskphone The Enhanced Call Forward ECF feature provides flexibility in forwarding incoming calls to different destinations based on different conditions These conditions are e Caller type Whether the call is coming from internal number or an external number e Phone status A user can choose to forward all incoming calls when the deskphone is busy or when there is no answer An ECF feature button can be set up for the deskphone to display on the Feature Screen Quick Touch Panel SBM24 BM12 Favorite Feature on the Phone Screen or the Home Screen ECF can be accessed and enabled or disabled using the feature button For more information on ECF see the user guides for Avaya one X Deskphone SIP release 6 3 1 available on the Avaya support website www avaya com support 148 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com htt
21. 2014 141 http ArtTel ru Administering applications and options out of a deskphone and logs back into a different deskphone the user is not able to see the IM history Note IM works only if Presence is working IM requires the SIP signaling be set to TLS Integrating Microsoft Exchange 9600 Series IP Deskphones can integrate with Microsoft Exchange With this integration users can e View Calendar reminders that users can dismiss snoozed or use the reminders to make a call e Dial into conference calls without entering long complex conference call number and passcode e View their contacts that are populated in their private exchange contacts The link between the 9600 Series IP Deskphones and the Exchange server can be secured 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G support Microsoft Exchange calendar integration and Microsoft Exchange contact integration Using the integration feature deskphones can download the following information from the Exchange server and display this information to the users e Contact information e Appointment e Calendar data containing meeting schedules To gain access to the Exchange contacts calendar and reminder information users must use Avaya Menu to specify their e Credentials that is the Exchange user account name and the password e Calendar reminder and display preferences The deskphone automatically adds the Exchange contacts of a u
22. 2014 29 http ArtTel ru Network requirements Parameter Possible Values Packetization Delay No data or an integer number of milliseconds The number reflects the amount of audio data in each RTP packet One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP or SRTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the deskphone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives the user an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting SIP station number portability The 9600 Series SIP IP deskphones provide station number portability With station number portability you can register and use a deskphone with your extension anywhere within your enterprise network Administering TCP UDP port selection 9600Series IP Deskphones use a variety of protocols particularly Transmission Control Protocol TCP Transport Layer Security TLS and User Datagram Protocol UDP to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to suppo
23. Administrative Procedures in Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP 7 Survivability administration to set up the local SIP gateway and administer additional controllers in the settings file as applicable Administrative checklist No Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all deskphone system prerequisites and requirements are met prior to deskphone installation and startup Task Network Requirements Assessment Administer Avaya Aura Communication Manager Administer the Proxy Server Administer Avaya Aura Session Manager DHCP server installation Description Determine that network hardware is in place and can handle deskphone system requirements Verify that the call server has a valid license file and is administered for Voice over IP VoIP Verify the individual deskphones are administered as desired on the Communication Manager station forms Administer for Session Manager Administer for environments using multiple Session Managers Install a DHCP application on at least one new or existing PC on the LAN For more information see Chapter 3 Network requirements Chapter 4 Configuring Avaya Aura for Avaya Deskphone SIP Administering Avaya Aura Session Manager Document Number 03 603324 on the Avaya support website http www ava
24. Alphabetical country list S Saudi Arabia Serbia Singapore Slovakia Slovenia Spain South Africa Sri Lanka Swaziland Sweden Switzerland Syria T Taiwan Tanzania Thailand Turkey U Ukraine United Arab Emirates United Kingdom Uruguay USA Issue 3 January 2014 179 http ArtTel ru Countries with specific network progress tones V Venezuela Vietnam Yemen Z Zimbabwe 180 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru INDEX INDEX Customizing 9600 Series IP Telephone Applications and OPONSE 20 ao a he a GEN 137 Numerical Customizing Ring Tones 132 BOLAX ot a e AR a ia 118 802 1X Pass Through and Proxy Logoff 118 802 1X Supplicant Operation 118 D 9600 Series IP Telephones Date and Time Setting on SIP IP Telephones 132 General 2 2 oo 15 Date Setting on SIP IP Telephones 132 Initialization Process 2 2 21 DHCP and File Servers 43 9600 Series SIP IP Telephone Feature Support 38 DHCP Generic Setup 27 46 9600 Series SIP IP Telephones DHCP options A ee GS Oe a 46 Administering Options for 2 2 65 DHCP Servers 2 wee aS eee e Re 24 Upgrade and Application Files 53 DHCP Server Administration 44 DHCP Server Setup 4
25. ArtTel ru Null 0 0 0 0 Null Specifies a list of audio files that deskphones download as ring tones The users can select the required ring tone from the downloaded list For more information see Downloadable ring tones Specifies the style of classic ring tones that the E displays You can provide the following values e 0 To display the North American ring tones e 1 To display the European or extended ring tones Specifies whether the deskphone at reset or start up sends a query to the file sever to check for the updated version of downloadable ring tones You can assign the following values to this parameter e 0 The deskphone does not check for the updated version of downloadable ring tones but downloads any new audio file e 1 The deskphone checks for the updated version of downloadable ring tones and downloads any audio file that has an updated version Address es of default router s gateway s in the IP network Range is 7 127 characters defining one or more IP Addresses in dotted decimal format separated by commas without any intervening spaces Enables disables the RTCP in parallel to RTP audio streams Values are O RTCP disabled 1 RTCP enabled RTCP Monitor IP or DNS address to be used as destination for RTCP monitoring Zero to 255 characters zero or one IP addresses in dotted decimal or DNS name format Note that this value is only set via SET command in settings file if operating in
26. Automatically detecting a VLAN The deskphones support automatic detection of the condition where the L2QVLAN setting is incorrect When the value of L2QVLAN is not 0 and you have enabled VLAN tagging initially the SIP based 9600 Series IP Deskphones transmit DHCP messages with IEEE 802 1Q tagging and the VLAN ID set to L2QVLAN The deskphones continue to do this for VLANTEST seconds e If L2Q 1 and the VLANTEST timer expires because a DHCPOFFER has not been received the deskphone sets L2QVLAN 0 and transmits DHCP messages with the default VLAN 0 e f L2Q 0 and the VLANTEST timer expires because a DHCPOFFER has not been received the deskphone sets L2QVLAN 0 and transmits DHCP messages without tagging e If VLANTEST is 0 the timer will never expire 114 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru VLAN settings Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have DHCP administered so that the deskphone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if a 9600 Series SIP IP deskphone receives a non zero L2QVLAN value the deskphone will release the IP address and send DHCPDISCOVER on that VLAN Any other release will require a manual reset before the deskphone will attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of Inst
27. Classical ring tone can be North American or European depending on the value that you assigned to the RINGTONESTYLE parameter e 9 14 Implies that user selected a rich ring tone e Ring tone name Implies that the user selected a downloaded ring tone PHNEMERGNUM Null The number dialed when the Emerg softkey is pressed or when a pop up screen for making an emergency call is confirmed This parameter can be set through both System Manager and the settings file PHNMOREEMERGNUMS Null Specifies 100 emergency numbers This parameter can be set through both System Manager and the settings file PHNCC 1 Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 PHNDPLENGTH 5 Internal extension deskphone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 13 PHNIC 011 Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits PHNLAC Null String representing the local area code When set this parameter indicates the endpoint s local area code which
28. Dioni rr rec rr er re rr ee rer er rere rc eee ree ree eee eee 174 Di vissteccsiacaeeeinesdieene cei teases iesenieleedh is ens eseee ee ee seein 174 cn Cn e A A A ET 175 A Se A a EA E 175 Orca AA a 175 Micra dra A ce eens 175 A E E nade eagcheceeoaeeesoaeeaedus 176 E o y In 176 ee ee AAA AAA 176 A II 176 A A cers ee ceresuatethenseceeteees tet eaee seh eee 177 4 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Contents gt o on ee ee ee ee ee OnE 177 eer re ee rT rer rer Teer TT reer Tr rr AAA RARA ARANA A 177 eee Tee ee eee ee ere er er er er ee eT 177 Ce er re ee eee ee eee re eee 178 Mica sed OS ede A AA A Reed we eR EAS AAA OWE RES AAA 178 Dira ARA AAA 179 i rrercrrrer re Terre A 179 ee ee ee ee ee 179 eee ee ee er ee rad 180 Liter ererer err Perr rrr Trey Tr ree eee Te re Tere reer er ere er eee 180 SPOT ee eee ee ee eT Tere eT Te ee eT re ee re eee AA eee re ee ee 180 Issue 3 January 2014 5 http ArtTel ru Contents 6 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 1 Introduction Purpose This document covers the administration of Avaya Deskphone SIP for the following 9600 Series IP Deskphones models e 9601 e 9608 e 9608G e 9611G e 9621G e 9641G These deskphones use DHCP to obtain dynamic IP addresses HTTP to download new versions of software and HTTP or HTTPS to download customized settings for t
29. If TLV 3 L2Q set to 0 Auto A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the current L2QVLAN value was set by an IEEE 802 1 VLAN Name or e the current L2QVLAN value was set by a TIA LLDP MED Network Policy Voice TLV POE CONS _ Proprietary PoE If the value of POE CONS SUPPORT is 1 SUPPORT Conservation Level POE _CONS_ MODE is set to the level requested in Request TLV the TLV 124 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering emergency numbers Administering emergency numbers Set the PHNEMERGNUM configuration parameter in the settings file or in the Session Manager to assign a default emergency number The deskphone automatically dials the configured number whenever a user presses the Emerg softkey on the Login screen or the Phone screen or when the user presses the Yes softkey on an Emergency Calling pop up screen The deskphone dials the emergency number even if the deskphone is locked or the user is not logged in You can set up to 100 emergency numbers for the deskphones to dial However you must first configure the additional emergency numbers in Session Manager You can then use the parameter PHNMOREEMERGNUMS to speci
30. Interface 161 Failover Operation User Interface Features 165 G Failover Transitions 2 2 162 Failover Stable User Experience During 164 Call Forward administration Da a Grae Go 41 Failover Telephone Behavior 158 Call Server Requirements 35 Failover User Experience 164 Call Transfer Considerations 37 Failover User Experience for Transitions 162 Checklist Administrative A NEU 19 Failover Failback Administrative Monitoring and Logging161 Communication Manager Administrative Requirements 37 Failover Failback Behavior o o 158 Communication Manager Administrative Requirements for Failover Failback User Interfacein 161 Session Manager o 37 Feature O On during Failover 165 Conferencing Call Considerations 37 Features Areak kew I RA 740 Configured Controller S 154 ee eae A eae Controller Determination and Survivability 154 Countries With Network Progress Tones 173 G Customizeable System Parameters 66 General Download Process 53 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy Issue 3 January 2014 181 http ArtTel ru Generic Setup for DHCP 46 Presence Administering 140 Glossary of Terms 2 4 169 Presence Notificati
31. Manager Enhanced Dialing Status Valid range is 0 to 2 If set to 0 the feature is turned off If set to 1 it is partially enabled dialing rules do not apply for dialing from Contacts If set to 2 the Administering enhanced local dialing feature is fully enabled dialing rules also apply for dialing from Contacts For an Avaya Aura Contact Center environment this parameter sets the entry name as the Calling Party Name or the VDN Skills Name Values are 0 Use the called party name to populate the Entry Name field in the Contacts List View Screen 1 Use VDN or Skill name to populate the Entry Name field in the Contacts List View Screen The maximum number of participants returned in the conference event SIP notification The range is 0 to 1000 http ArtTel ru Issue 3 January 2014 81 Administering deskphone options Parameter Name Default Description and Value Range Value EXCHANGE_EMAIL_DOMAIN Null Specifies the Exchange email domain The value can contain 0 to 255 characters You can get the email address of a user if you combine the value of this parameter with the value of EXCHANGE_USER_ACCOUNT For example SET EXCHANGE_EMAIL_DOMAIN avaya com EXCHANGE_NOTIFY_ 180 Used to administer how long in seconds the phone SUBSCRIPTION _ re syncs with the Exchange Server Values are 0 PERIOD to 3600 seconds EXCHANGE_REMINDER_TIME 1 Used to administer how far in advance to remind users of an a
32. Menu option that you want to configure For the 9601 9608 9608G and 9611G deskphones you can assign the following values to this parameter e 1 for Web link 2 for the Options amp Settings option 3 for the Network Information option 4 for the About Avaya one X option 5 for the Log Out option For the 9621G and 9641G deskphones you can assign the following values to this parameter e 1for Web link 2 for the Options amp Settings option 3 for the Network Information option 4 for the Light Off option 5 for the Touch Screen Cleaning option 6 for the About Avaya one X option 7for the Log Out option where xx is a two digit integer from 01 to 12 If AMTYPExx is 1 then you must also define the following parameters e AMLBLxx e AMDATAxx where xx must be the same for each of the three parameters If AMTYPExx is 2 3 or 4 the system ignores any value that you specify for AMLBLxx or AMDATAxx Specifies the label that the deskphone displays for the Web link The label must not exceed 16 UTF 16 characters Specifies the URI for the Web link The URI must not exceed 255 ASCII characters You can specify 12 Web links but the deskphone displays only the first eight Web links If you have also configured the browser the deskphone displays eight Web links that includes the browser The deskphone displays any built in application for which you set the respective parameter to display the application even if you do not configur
33. Session Manager server to register and authenticate Note For the SIP Deskphones to work properly you must specify the correct domain name in the IP Network Region screen of Communication Manager For more information on the IP Network Region screen see Administering Network Connectivity on Avaya Aura Communication Manager 555 233 504 Issue 16 May 2011 available at www avaya com support For more information on the registration process see Maintaining and Troubleshooting Avaya Aura Session Manager 03 603325 available on the Avaya support Web site http www avaya com support and your call server administration manual Ping and traceroute All 9600 Series SIP IP Telephones respond to a ping or traceroute message sent from the call server switch or any other network source For more information see your call server administration documentation IP address and settings reuse After a successful registration with a call server the IP address of the deskphone and the parameter values are saved in the non volatile memory of the deskphone The deskphone can reuse the saved parameters if the DHCP or HTTP HTTPS server is not available for any reason after the deskphone restarts Issue 3 January 2014 27 http ArtTel ru Network requirements IP Address reuse was added to prevent infinite looping when separate DHCP servers are used for voice and data VLANs and a response is received from the DHCP server on the da
34. UUI information Forced logout override Supervisor assist QStats Interruptible AUX work For detailed information on all the Call Center features see the Call Center agent for SIP user guide available on the Avaya support Website www avaya com support You can assign the Call Center button features via PPM The system displays these buttons in the Feature screen button module Quick Touch Panel Phone screen and the Home screen The Call Center features can be administered through the settings file using the following parameters http ArtTel SKILLSCREENTIME The duration that the deskphone displays the Skills screen ENTRYNAME This parameters sets the entry name as the calling party name or the VDN Skills name UUIDISPLAYTIME Specifies the duration that the deskphone displays the user to user information UUI screen CC_INFO_TIMER Sets the CC Info event package timer BUTTON_MAPPINGS Provides mechanism to disable the Forward Speaker Hookswitch Switchhook and Handset buttons to re map the Speaker button as Release button Issue 3 January 2014 147 Administering applications and options Team Button Using a Team Button a user can view the state of another station and answer calls that are actively ringing on that station or selectively answer any one of them The Team Button can also be used to speed dial the station that the user is monitoring Team Button notifications can be set to either audible
35. an LLDPDU message from an appropriate system Once initiated the deskphones send an LLDPDU every 30 seconds with the contents described in LLDPDU transmitted by SIP Deskphones 120 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Category Basic Mandatory Basic Mandatory Basic Mandatory Basic Optional Basic Optional Basic Optional IEEE 802 3 Organization Specific TIA LLDP MED TIA LLDP MED TIA LLDP MED http ArtTel ru TLV Name Type Chassis ID Port ID Time To Live System Name System Capabilities Management Address MAC PHY Configuration Status LLDP MED Capabilities Network Policy Inventory Hardware Revision About Link Layer Discovery Protocol LLDP LLDPDU transmitted by SIP Deskphones TLV Info String Value IPADD of deskphone IANA Address Family Numbers enumeration value for IPv4 or subtype 5 Network address MAC address of the deskphone 120 seconds The Host Name sent to the DHCP server in DHCP option 12 Bit 2 Bridge will be set in the System Capabilities if the deskphone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 deskphone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the deskphone is registered Mgmt IPv4 IP Address of deskphone Interface number subtype
36. as a civil offense under the applicable law Third party components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms As required information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Ce
37. call trace Yes No EC500 on off Yes No Transfer to voice mail Yes No Whisper page Yes No Recording voice call to Yes No 166 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About the user interface failover experience http ArtTel ru Feature Normal Operation with Failover Operation with a Communication Generic SIP Gateway Manager Bridge line and call appearances Yes No Extend call Yes No Hold recall Yes No Transfer recall Yes No Busy indicator Yes One button dial Yes Busy indicator No Message waiting indicator Yes No Issue 3 January 2014 167 System failover and survivability 168 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Appendix A Glossary Term Description AAC7 Avaya Aura Conferencing 7 Active The SIP Registrar Proxy server the Deskphone detects as the one and only Controller authoritative proxy at a given time It is the highest priority available controller Available The subset of Monitored controllers that respond to the Maintenance Check Controller s Buddy Configured Controller s Controller DiffServ EAP as part of determining available controllers during Failover A contact Presentity for which presence information is to be received The list of controllers that the deskphone will atte
38. e 0 for disabled when the person whose presence is being tracked goes off hook and the presence of the person is not reported e 1 for enabled when the person whose presence is being tracked goes off hook and the presence of the person is not reported Issue 3 January 2014 77 http ArtTel ru Administering deskphone options Parameter Name Default Value Description and Value Range ENABLE_CALL_LOG ENABLE_CONTACTS ENABLE_EARLY_MEDIA ENABLE_EXCHANGE_REMIND ER ENABLE_G711A ENABLE_G711U Used to enable or disable call logging You can assign the following values to this parameter e 1 to enable call logging e 0 to disable call logging If you disable call logging the deskphone does not display the screens related to call logs and any menu item that you use to set the call log options Enable or disable complete Contact application If disabled no contacts are downloaded during initialization from PPM screens related to Contacts application are not displayed to user and menu items of the User Interface to set Contacts options are hidden Values are O disabled 1 enabled This parameter enables SIP early media If enabled and 18x progress message includes early SDP Spark uses that information to open a VoIP channel to the far end before the call is answered Values are O disabled 1 enabled Enables popup reminder notifications for Microsoft Exchange calendaring Values are O No Off 1 Yes
39. equal to the value of L2QVLAN_INIT DHCP will then enter the extended REBINDING state and operation will proceed as normal After a successful registration the following system values are set REUSE_IPADD will be set to the value of IPADD REUSE_NETMASK will be set to the value of NETMASK REUSE ROUTERS will be set to the value of ROUTER REUSE_ROUTER_IN_USE will be set to the value of ROUTER_IN_USE REUSE_TAGGING will be set to the value of TAGGING L2QVLAN_INIT will be set to the value of VLAN_IN_USE the MIB object endptVLANLIST will be set to the value of VLANLIST and then the value of VLANLIST will be set to null QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation All 9600 Series SIP IP Telephones provide some detail about network audio quality For more information see Displaying network audio quality on page 29 28 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Other network considerations IEEE 802 1D and 802 10 For more information about IEEE 802 1D and IEEE 802 1Q and the 9600 Series SIP IP Telephones see VLAN settings on page 113 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of the following eight priorities to be assigned to a specific packet 0 The default priority for traffic meritin
40. format Requests 802 1Q tagging mode auto on off Values are 0 Auto 1 On 2 Off Layer 2 audio priority value Range from 0 to 7 Layer 2 signaling priority value Range from 0 to 7 http ArtTel ru Issue 3 January 2014 87 Administering deskphone options Parameter Name Default Value Description and Value Range L2QVLAN LANGOSTAT LANGLARGEFONT LANGUAGES LLDP_ENABLED n a Null Null 802 1Q VLAN Identifier 0 to 4094 Null is not a valid value and the value cannot contain spaces This parameter is preserved in RAM which survives reset and stored to flash as LEQVLAN_INIT only upon successful registration This value is initialized from L2QVLAN_INIT after power up This value will not be initialized from L2QVLAN_INIT after reset but can be modified using the ADDR craft procedure This flag defines whether or not the built in English is offered to the user as selectable item in the language selection Ul menu At least one other language file must be downloaded before not offering built in English Values are O not offered 1 selectable Filename or URL of the file that contains the large language font For example MIf_Englarge xml Ensure that the file MIf_Englarge xml resides in the web root of the http server List of links to language files to be downloaded Substrings are delimited by commas Maximum length is 1023 characters Each substring shall follow
41. get diverted to voice mail e Call forwarding may not be available unless the extension to which calls are being forwarded is on the same server as the forwarding extension e The Message Waiting Indicator is cleared but voice mail may still be available if the voice mail server to which calls are being sent is not in failover e Advanced features like Call Park Unpark Priority Call or Automatic Callback are not available Most features on the Feature menu will not be available Favorite features are not available during failover e Once the transition to a new server has occurred changes to Avaya A Menu options can be made saved during failover Note that any new or changed settings for these options will become effective when the deskphone fails back to its original server e f the deskphone operates under the latest software Contacts can be accessed and changed during and after failover to the alternate server e f the deskphone operates under the latest software the end user can access Home Screen Web links pages during failover however any click to dial links will not work until the deskphone transitions to the alternate server e f users are part of a corporate Directory or database access may be limited to local contacts only e f the deskphone is logged out during failover the local deskphone cache is cleared and the deskphone may become inoperable until it can be reset on the original controller after failb
42. headset profile As Avaya supports only eight headset audio profiles for now the maximum value that this parameter can have is 8 Specifies the default headset audio profile that the deskphone provides to the user You can assign any value from 1 to 20 As Avaya supports only eight headset audio profiles for now the maximum value that you can specify to this parameter is 8 84 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range HEADSET_PROFILE_NAMES http ArtTel ru Specifies an ordered list of names for headset audio profiles If you set this parameter the deskphones displays the audio profile name as you specify in this parameter The list can contain 0 to 255 UTF 8 characters Provide names of headset audio profiles as comma separated list without any intervening space Two commas in succession indicate a null name for the corresponding headset audio profile In such a case the deskphone displays the default name of the profile When you name the headset audio profiles ensure that e You do not include a comma or a double quote character in the name e Quote the entire list if you include a space in any of the names e Specify a name that has the length that your deskphone can display If t
43. in this scenario gains access to the network without being authenticated Some switches support authentication of multiple devices connected through a single switch port This is known as multi auth configuration These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone deskphone Deskphone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1X 2 the deskphone can support authentication from the switch When DOT1X is 0 or 1 the deskphone is unable to authenticate with the switch e Deskphone and PC Dual Authentication Both the deskphone and the connected PC can support 802 1X authentication from the switch The deskphone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 The attached PC must be running 802 1 X supplicant software Issue 3 January 2014 119 http ArtTel ru Administering deskphone options Note When you reboot a deskphone to enable 802 1x enable 802 1x on the switch only when the deskphone completes the rebooting procedure and shows the login prompt or is already logged in About Link Layer Discovery Protocol LLDP Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol that IP Telephones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer
44. not send a BYE and preserves the media session until the near end user hangs up Failover failback administrative monitoring and logging The deskphone must be able to identify the active controller from the configured controllers This information is available in the SNMP MIB which the network administrator can view the Active Controller is the SIPPROXYSRVR_IN_USE value The deskphone sends an SNMP notification whenever a transition occurs In addition whenever the appropriate level of logging is enabled the deskphone logs its transitions from one server to another About the user interface failover experience The user interface experiences described below expand upon the information provided in Failover failoack behavior User guides for each deskphone model also provide this information in a user friendly format User interface in failover failback e Failover F O transition Connection to Session Manager failed the deskphone detects F O and blocks new invites while the deskphone is in transition e Stable in F O where the non primary proxy is the active controller Issue 3 January 2014 161 http ArtTel ru System failover and survivability e Fail Back F B transition to normal The deskphone detects that the primary server is up regardless if the secondary is up New invites are blocked while the deskphone is in transition The deskphone is in a stable Normal mode with Session Manager as the active controller Any ca
45. on Comments which are any lines that do not conform to any of the previously described types of statements including lines that begin with more than one character Note Enclose all data in quotation marks for proper interpretation GET commands of the form GET filename The deskphone will attempt to download the file named by filename and if it is successfully obtained it will be interpreted as an additional settings file and no additional lines will be interpreted in the original file If the file cannot be obtained the deskphone will continue to interpret the original file Download the 46xxsettings txt template file from support avaya com and edit it to add your own custom settings See Chapter 7 Administering deskphone options for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless Any line which does not match one of the previous statement types is ignored and therefore can be treated as a comment By convention in the upgrade and settings files distributed by Avaya any line intended to be ignored by the deskphone or read as a comment starts with Table 1 Settings File System Parameters That Can Be Tested in an IF Statement Parameter Description BOOTNAME Pre 6 0 software releases only The name of the Signed Kernel Root Software package in the deskphone MACADDR MAC address of the deskphone hh hh hh hh hh hh automatically sup
46. one of the these naming rules A substring is identical to a file name without any prefix specifying the path or server The files are downloaded from the same source as the setting file s A substring can provide a prefix to the file name which specifies the relative path for next higher directory level from the directory the settings file s has been downloaded to the directory the language file shall be download A substring specifies the completed URL to the language file including protocol identifier http or https server and path Flag to enable disable LLDP Link Layer Discovery Protocol Valid values are 0 disabled the deskphone will not support LLDP 1 enabled the deskphone will support LLDP 2 auto the deskphone will support LLDP but the transmission of LLDP frames will not begin until or unless an LLDP frame is received 88 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range LOCAL_DIAL_AREA 0 _CODE LOCAL_LOG_LEVEL 3 LOCALLY_ENFORCE_PRIVACY 0 _HEADER LOG_CATEGORY LOGOS Null LOGSRVR Null http ArtTel ru Indicates whether user has to dial the area code for calls within the same area code Valid values are 0 User does not need to dial loca
47. parameter Any additional controllers are treated as alternate registrations The deskphone attempts to register using the username and password provided during the login process It also uses the SIPDOMAIN parameter The deskphone uses a SIP URI unless SRTP is enabled where a SIPS URI is used When registration is successful the deskphone sets the SIPPROXYSRVR_IN_USE parameter to the IP address of this Active controller The deskphone also performs the other registration tasks If the value of the SIPREGPROXYPOLICY parameter is simultaneous and a user is logged in the deskphone attempts and maintains active SIP registrations with all available controllers If the value of the FAILBACK_POLICY parameter is automatic the deskphone s active controller will always be the highest priority available controller If the value of the FAILBACK_POLICY parameter is admin then a controller lower down the priority list may be active Issue 3 January 2014 155 http ArtTel ru System failover and survivability The deskphone initiates a search for a new Active Controller whenever one of the following triggers is encountered e Fast Response Timer Expiry e TCP keep alive failure or other socket error e The deskphone receives an administrative failback trigger e An incoming INVITE is received from a non Active controller e A re registration with the Active Controller times out or Whenever one of these triggers is encountered and a use
48. parameter value is 1 the deskphone determines if that controller supports the AST Advanced SIP Telephony feature set or not The deskphone sends a SUBSCRIBE request to the active controller for the Feature Status Event Package avaya cm feature status If the request succeeds the deskphone proceeds with PPM Synchronization If the request is either rejected is proxied back to the deskphone or does not receive a response the deskphone assumes that AST features are not available If the parameter value is 0 the deskphone operates in a mode where AST features are not available Upon receiving a 202 Pending response the deskphone starts an internal timer of 16 seconds and waits to receive a NOTIFY to determine whether the subscription is active or not If the NOTIFY indicates an active state the deskphone considers itself in an AST environment and proceeds with PPM Synchronization If the NOTIFY indicates a unreachable state the deskphone considers itself in a non AST environment It periodically retries the subscription to the Feature Status Event Package If it receives a 202 Pending response it continues as specified above If the 16 second timer expires before a NOTIFY is received the deskphone considers itself in a non AST environment 5 Session Manager synchronization As part of Session Manager synchronization the deskphone performs a getAllEndpointConfiguration request This request contains the following EndpointConfigurationF
49. party conferencing of calls originated in Failover Operation 164 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About the user interface failover experience including drop last party Additional in call features will be available if supported by the local proxy find me inbound call management and outbound call management e Contact or Autodial Favorite Features are displayed on the Phone Screen e Presence is not supported e A Avaya Menu and Home Screen Options amp Settings are blocked under minimal survivability configurations Any of the more extensive survivability configurations for example moving subscriptions to a secondary Session Manager BSM for simultaneous registration allow access to the Avaya Menu and updates to Options amp Settings Likewise Contacts can be accessed and updated e Craft changes may be made and are saved locally on the deskphone e f the deskphone is logged out during failover the local deskphone cache is cleared User experience during failback Failback F B transition occurs when the deskphone detects that the primary server is up regardless if secondary controller is up e Failback will not happen during an active call If no calls are in progress failback occurs and the user interface returns to its normal appearance e While switching from one server to another including while waiting for an acti
50. proxy policy that controls how the deskphone treats the list of controllers servers in the SIP_CONTROLLER_LIST parameter The valid values are e alternate in which the deskphone registers to only the first controller in the list If the deskphone cannot reach the first controller the deskphone registers to the second controller and so on e simultaneous which is the preferred registration method with SIP proxy controllers The deskphone simultaneously registers to more than one SIP proxy controller at the same time In an CC Elite environment this parameter specifies the number of seconds the Skills screen is displayed The range is from 0 to 60 Specifies whether the SLA Monitor agent will support packet capture The values are 0 No packet capture 1 Packet capture with RTP content removed 2 Packet capture with RTP content Specifies the path to the trusted certificate repository http ArtTel ru Issue 3 January 2014 105 Administering deskphone options Parameter Name Default Value Description and Value Range SLMCLIENT SLMCTRL SLMFSB SLMPERF SLMPORT SLMSRVR SLMSTAT SLMTEST SNMPADD 50011 0 0 0 0 50012 Null Specifies whether the SLA Monitor agent will support a CLI connection The values are 0 CLI connection not supported 1 CLI connection supported Specifies whether the SLA Monitor agent will support device control The values are 0 Device
51. received on the secondary Ethernet interface are not changed before forwarding to the network Tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2LAN value and the priority value is equal to the PHY2PRIO value Tagged Frames received on the line interface Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames are not changed will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will be forwarded to the secondary Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch but the tag will still be removed from frames that egress from the secondary Ethernet interface 1 of 2 116 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About DNS addressing VLAN separation rules If Then VLANSEP is 1 AND the deskphone is Frames forwarded to the network from the secondary On Enabled not tagging frames Ethernet interface will not
52. remove all administered values user specified data option settings etc and return a deskphone to its initial out of the box default values DEBUG To enable or disable debug mode for the button module serial port GROUP To set the group identifier on a per deskphone basis HANDSET EQ To set the handset equalization settings of the deskphone INT To locally enable or disable the secondary Ethernet hub LOG To enable or disable event logging LOGOUT To logout the user from the deskphone 126 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering display language options e RESET VALUES To reset the deskphone to default values including the registration extension and password any values administered through local procedures and values previously downloaded using DHCP or a settings file e RESTART PHONE To restart the deskphone in response to an error condition including the option to reset parameter values e SIG To change the default signaling value from SIP to H 323 or vice versa e SIP To configure SIP call settings Ay WARNING The SIP call settings entered through the CRAFT menu take precedence over other sources for this data for example 46xxsettings txt or PPM The only way to override these settings is to go into the CRAFT menu and remove the settings or perform a Clear of the deskphone from the CRAFT menu
53. team buttons administered on the deskphone e A call to the deskphone for bridge call appearances administered on the deskphone Support additional ring tones Users can get additional ring tones by downloading WAV files from the file server Now you can select from e Classic ring tones e Six rich ring tones e Downloaded ring tones Selectable headset profiles Support for Exchange Server Users can select headset profile based on the headset that they use to get better quality audio Users can connect to the Microsoft Exchange Server 2010 to gain access to Exchange contacts appointments and reminders Support for 100 emergency numbers You can configure 100 emergency numbers through the settings file Provide PHY2 tagging Secure software upgrade You can control whether VLAN tags should be removed from the frames that a deskphone forwards to the secondary Ethernet interface Users can now use HTTPS for deskphone software upgrade Multiple Device Access You can register up to 10 SIP devices with your extension http ArtTel ru Issue 3 January 2014 13 Introduction What is new in the 6 3 1 release With the 6 3 1 release Avaya introduces the 9608G IP deskphone The 9608G offers all the features of the 9608 IP deskphone Additionally the 9608G provides Gigabit network connectivity and an Ethernet activity LED 14 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphone
54. the information on the call server e Manually entering the information by means of the deskphone dialpad using Craft local administrative procedures Craft procedures are described in nstalling and Maintaining Avaya 9601 9608 9608G 96 11G 9621G 9641G IP Deskphones SIP e Administering the DHCP server e Editing the configuration file on the applicable HTTP or HTTPS file server e User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered by all administrative mechanisms See the applicable chapters in this guide for specific information Administration alternatives and options For general information about administering DHCP servers see Administering the DHCP and File Servers on page 43 and Administering the DHCP Server on page 44 General information 16 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administrative requirements about administering HTTP servers is covered in Administering the DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer deskphone options as described in Chapter 7 Administering deskphone options Parameter s Administrative Mechanisms For More Information See Telephone Administration IP Addresses Interface Tagging and VLAN Network Time Server
55. the web idle timer starts only when access to the WML browser is provided by an application line under the A Avaya Menu and the parameter WMLIDLEURI is non null URL of web page displayed after idle timer expires Note that the web idle timer will only be started when access to the WML browser is provided by an application line under the A Avaya Menu and the parameter WMLIDLEURI is non null Value is zero or one URL TCP port number to be used to access the HTTP proxy server by the WML browser application if defined by WMLPROXY Valid value is 0 65535 Address of WML proxy server WMLPROXY is used as the HTTP proxy server by the WML browser application If WMLPROXY is null or if WMLPROXY cannot be resolved into a valid IP address an HTTP proxy server is not used Value is zero or one IP address in dotted decimal or DNS name format Note that WMLPROXY defines the HTTP proxy server for WML browser application and HTTPPROXY to perform SCEP certificate enrollment 112 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com VLAN settings VLAN settings This section contains information on how to administer SIP based 9600 Series IP Deskphones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANs set the system parameter L2Q to 2 to ensure correct operation VLAN tagging
56. used by clients and servers to exchange vendor specific information Option 43 is processed only if the first code is 1 and has a value of 6889 All values are interpreted as strings of ASCII characters that are accepted with or without a null termination character Any invalid value is ignored and the corresponding parameter value is not set Note that since all DHCP options have a maximum length of 255 octets even though HTTPSRVR TLSSRVR and SIP_CONTROLLER_LIST can each Issue 3 January 2014 47 http ArtTel ru Administering DHCP and HTTP servers support values with lengths up to 255 octets when set in a configuration file shorter values must be used when setting them in DHCP The codes supported and the corresponding parameters are as follows Code Parameter 1 No parameter is set but the value must be 6889 HTTPSRVR HTTPDIR HTTPPORT TLSSRVR TLSDIR TLSPORT TLSSRVRID L2Q L2QVLAN PHY1STAT 12 PHY2STAT 13 PROCSTAT 14 SIG 15 SIP_CONTROLLER_LIST olol J O oO AJ Wy MN _ Oo h Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP Address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya I
57. 0 2 If 0 the deskphone uses SIP for both the Request URI and the Contact Header regardless of whether SRTP is enabled If 1 the deskphone uses SIPS for both the Request URI and the Contact Header if SRTP is enabled TLS is on and MEDIAENCRYPTION has at least one valid crypto suite If 2 and the PPM does not show a FS DeviceData FeatureName with a FeatureVersion of 2 in the response to the getHomeCapabilities request indicative of PPM 4 0 the deskphone uses SIP for both the Request URI and the Contact Header If 2 and the PPM does show a FS DeviceData FeatureName with a FeatureVersion of 2 or greater in the response to the getHomeCapabilities request the deskphone uses SIPS for both the Request URI and the Contact Header if SRTP is enabled TLS is on and MEDIAENCRYPTION has at least one valid crypto suite SUPPORT_GIGABIT 0 Flag indicating whether the deskphone supports GigE Gigabit Ethernet Valid values are O deskphone does not support GigE 1 deskphone supports GigE SYMMETRIC_RTP 1 Enforces RTP on the same port Values are 0 1 SYSTEM_ LANGUAGE Null System Default Language definition String representing a file name shall be identical to one of the file names received via LANGUAGES parameter or null TCP_KEEP_ALIVE_INTERVAL 10 Time interval number of seconds after which TCP keep alive packets are re transmitted The interval is started by the system TCP IP stack when TCP keep alive is enabled with specifie
58. 1 1 1 1 14 15 31 38 38 3 4 4 5 5 14 14 31 38 38 Issue 3 January 2014 145 Administering applications and options Feature 9601 9608 9611G 9621G 9641G 9608G Navigation Yes Yes Yes No No buttons Text input Yes Yes Yes Yes Yes Color support No No Yes Yes Yes Supported image No WBMP WBMP WBMP WBMP ed a JPEG JPEG JPEG pixels pixels Click to dial Yes Yes Yes Yes Yes Add to phonebook Yes Yes Yes Yes Yes Characters per 26 31 40 39 39 line normal font Characters per NA 25 22 26 26 line large font Characters per 8 8 8 8 8 softkey normal font Characters per NA 6 6 8 8 softkey large font Avaya Aura Call Center Elite features The SIP software release 6 3 1 supports Avaya Aura Call Center Elite features on 9600 Series IP deskphones models 9608 9608G 9611G 9621G and 9641G Avaya Aura Call Center Elite 6 2 is the minimum requirement to support the Call Center Elite features 146 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Avaya Aura Call Center Elite features Note The Avaya Aura Call Center Elite features are not supported on the 9601 deskphone The supported Call Center Elite features are Agent login logout After call work Auxiliary work Auto and Manual in CC Info agent event package Third party MWI Stroke counts Call work codes Display active VDN name VuStats Accept and display ASAI
59. 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 12 Host Name Value is AVohhhhhh where o has one of the following values based on the OID first three octets of the deskphone s MAC address A if the OID is 00 04 0D B if the OID is 00 1B 4F SIP software Release 2 0 E if the OID is 00 09 6E L if the OID is 00 60 1D T if the OID is 00 07 3B SIP software Release R2 0 and X if the OID is anything else and where hhhhhh are ASCII characters for the hexadecimal representation of the last three octets of the deskphone s MAC address Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 9600 IP deskphone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in About DNS addressing on page 117 Option 42 SNTP Server This option specifies a list of IP Addresses indicating NTP servers available to the deskphone List servers in the order of preference The minimum length is 4 and the length must be a multiple of 4 Option 43 Encapsulated vendor specific options This option is
60. 2c ccoo ees reese beet eee wesws 40 Administering features 2 266222 secsecdaceeeecesenswaseeaseeeadencenas 40 Chapter 5 Administering DHCP and HTTP servers 20000055 43 Software Requirements 666s cscrodedescciedeaw dar eedee sear dawaeenacae sands 43 Administering the DHCP and File Servers 00 0 c cece eee eee eee eee 43 Administering the DHCP SerVer lt lt lt lt e0o co nna 44 Configuring DHCP Option 242 SSON ooococooooocrrr eee 44 DHCP Gener SCA sido ba e e 46 HTTP Generic Setup lt ccociososccrisirr rra rar 51 Chapter 6 Deskphone software and application files 53 About the general download process 0 000 e eee eee eee eee 53 Choosing the right application file and upgrade script file 53 Changing the signaling protocol 2 00 e eee eee eee 54 About th upgrade Mle ici e ias 54 About the settings tlle 2ccccccstccsceasaseodarewecabssoeetaosedeseans 54 About the Avaya Menu administration file oo ooooooomm oooo 58 Using the GROUP parameter to set up customized groupS ooooooooooooo 62 2 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Contents Chapter 7 Administering deskphone Opti0NS oooooooo o 65 Administering options for the 9601 9608 9608G 9611G 9621G and 9641G SIP deskphonesS coci sinsicrariar iria de rran 65 C
61. 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the deskphone Reports autonegotiation status and speed of the uplink port on the deskphone Media Endpoint Discovery capabilities 00 33 Inventory Power via MDI Network Policy MED Caps Tagging Yes No VLAN ID for voice L2 Priority DSCP Value MODEL Full Model Name 1 of 2 Issue 3 January 2014 121 Administering deskphone options Category TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Basic Mandatory TLV Name Type Inventory Firmware Revision Inventory Software Revision Inventory Serial Number Inventory Manufacturer Name Inventory Model Name PoE Conservation Level Support Call Server IP Address IP Phone Addresses File Server 802 1Q Framing End of LLDPDU TLV Info String Value BOOTNAME APPNAME Deskphone serial number Avaya MODEL with the final Dxxx characters removed Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Current conservation level POE_CONS_ MODE Call Server IP Address Subtype 3 Phone IP Address Phone Address Mask Gateway IP Address Subtype 4 File Server IP Address Subtype 6 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Not
62. 4 DHCP Server Windows NT 4 0 Setup ot A DHCP Configuring for 9600 Series SIP IP Telephones 44 About This Guide 2 8 2 ee ee ne 7 Dial Plan Setting on SIP IP Telephones 130 Active Controller a ooa 155 DNS Addressing 2 2 2 eee 117 Administering Applications and Options 137 Documentation Related 173 Administering Features 2 2 204 40 Administering Options and Settings on the Avaya Menu138 Administering Telephone Options 65 151 E Administration Overview and Requirements 15 Emergency Number Administration 125 Administration for Telephones on server 37 Enhanced Dialing Procedures 128 Administrative Checklist 19 Enhanced Local Dialing 128 Administrative Monitoring and Logging for Failover Failback Enhanced Local Dialing Requirements 130 161 i Error Conditions a oaoa a a a a oo Administrative Requirements for Session Manager 37 ES Application Files and Telephone Software 53 Applications and Options Administering 137 F Applications Customizing 137 f Application specific parameters administering 17 Fail Back User Experience During 165 Assessment of Network 23 Fail Back User Experience during 165 AST Feature Determination for Failover 157 Failover 2 a aaa 132 Failover Experience User
63. 55 characters starting with and separating items with Private Key length in range of 1024 to 2048 Threshold to renew certificate given as percentage of device certificate s Validity Object Range is 1 to URL of SCEP server String representing zero or one URI starting with http 0 to 255 characters Flag defining phone s behavior when performing certificate enrollment Values are O wait until a certificate or a denial is received or a pending notification is received 1 periodical check in the background IP subnet mask Range is 7 to 15 ASCII characters defining one IP Address in dotted decimal format Number of seconds of delay after going off hook or getting secondary dial tone before the deskphone automatically plays a warning tone and does not accept dial input any longer Range in seconds is 1 to 60 Number of seconds used in initial SUBSCRIBE messages This is the suggested duration value of the deskphone which might be lowered by the server depending on the server configuration Range is 60 31536000 Note that the default value is equal to one day and the maximum value represents one year http ArtTel ru Issue 3 January 2014 91 Administering deskphone options Parameter Name Default Description and Value Range Value PERSONALWAV 1 Specifies the ring tone that the user selects This parameter can have any of the following values e 1 8 Implies that the user selected a classical ring tone
64. 9641G IP Deskphones SIP and specify which GROUP number to use The GROUP System value can only be set on a deskphone by deskphone basis 3 Once the GROUP assignments are in place edit the settings file to allow each deskphone of the appropriate group to download its proper settings 62 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Using the GROUP parameter to set up customized groups The following is an example of a settings file with Deskphones in three different groups group 0 the default group 1 and group 2 First check if this phone is in group 1 If it is jump to the tag GROUP1 IF GROUP SEQ 1 goto GROUP1 Now check if this phone is in group 2 If it is jump to the tag GROUP2 IF GROUP SEQ 2 goto GROUP2 The phone is not in either GROUP 1 or 2 so it is in GROUP 0 specify settings unique to Group 0 GOTO END GROUP1 GROUP l only settings go here specify settings unique to Group 1 GOTO END GROUP2 GROUP 2 only settings go here specify settings unique to Group 2 END The settings here apply to all three groups specify settings common to all Groups Issue 3 January 2014 63 http ArtTel ru Deskphone software and application files 64 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 7 Administe
65. AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License Type s Designated System s License DS End User may install and use each copy or an Instance of the Software only on a number of De
66. AVAYA Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Release 6 3 1 16 601944 Issue 3 January 2014 http ArtTel ru O 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original Published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked webs
67. ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range CONF_TRANS_ON_ PRIMARY_APPR CONTROLLER_SEARCH_INTE RVAL COUNTRY COVERAGEADDR CURRENT_LOGO DATEFORMAT 16 USA Null Null YM Y od Yy Affects the idle line that is selected when initiating a conference or transfer on a call appearance or a bridge appearance The valid values are e 0 When initiated from a call appearance an idle call appearance is used if available If an idle call appearance is not available an idle bridge appearance is used When initiated from a bridge appearance an idle bridge appearance for the same extension is used if available If an idle bridge appearance is not available AUTO_SELECT_ANY_IDLE_APPR defines the behavior An idle call appearance is always used if available regardless of whether the operation was initiated from a call appearance or bridge appearance If an idle call appearance is not available the conference or transfer fails Time in seconds that the deskphone waits to complete the maintenance check for monitored controllers Valid values are 4 3600 seconds Country of operation for specific dial tone generation This is a specific text string specifying the country in which the device operates e g USA France Germany See Appendix B Countries with spe
68. Authenticator multicast pass through Proxy Logoff feature is inactive in this configuration e When DOT1X 1 the deskphone supports the same multicast pass through as when DOT1X 0 but Proxy Logoff is also supported When the secondary Ethernet interface loses link integrity the deskphone sends an 802 1X EAPOL Logoff message to the Authenticator with a source MAC address from the previously attached device This message alerts the Authenticator that the device is no longer connected e When DOT1X 2 the deskphone forwards multicast packets from the Authenticator only to the deskphone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the deskphone always properly directs unicast packets from the Authenticator to the deskphone or its attached PC as dictated by the destination MAC address in the packet 802 1X Supplicant Operation 9600 Series IP Deskphones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 or with TLS If an EAP method in the configuration parameter DOT1XEAPS requires the authentication of a digital certificate the standard authentication requirements apply including matching the TLSSRVRID with that on the certificate When a deskphone is installed for the first time and 802 1x is enabled with EAP MD5 m
69. Elite environment deskphones display the VDN name associated with the call along with the caller name Use value 1 or 3 so that the deskphone always displays meaningful information even if the caller name is not available Text string containing the IP Address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in parameter values are resolved into IP Addresses Valid values are 0 255 ASCII characters Defines the deskphone s operational mode for IEEE 802 1X Valid values are 0 Unicast Supplicant operation only with PAE multicast pass through but without proxy Logoff 1 Unicast Supplicant operation only with PAE multicast pass through and proxy Logoff 2 Unicast or multicast Supplicant operation without PAE multicast pass through or proxy Logoff Specifies the EAP authentication method s to be used with IEEE 802 1X Comma separated list of key words defining EAP methods Valid values are either MD5 or TLS Issue 3 January 2014 75 Administering deskphone options Parameter Name Default Value Description and Value Range DSCPAUD DSCPSIG DSTOFFSET DSTSTART 46 34 2Sun Mar2L IEEE 802 1X status Enables disables IEEE 802 1X function and if enabled additionally defines reaction on received multicast or unicast EAPOL messages Valid
70. IP based 9600 Series IP Deskphones on page 66 Hardware requirements For LAN powering you need a Category 5e cables designed to the IEEE 802 3af 2003 standard Server requirements The following server types can be configured for the 9600 Series IP Telephones e DHCP server e HTTP or HTTPS server e Session Manager e Network Time Protocol server for SNTP e Alternate Session Manager for reliability System Manager e Communication Manager e Presence server Issue 3 January 2014 23 http ArtTel ru Network requirements e Avaya Aura Conferencing e Branch Session Manager for Geo redundancy While the servers listed provide different functions that relate to the 9600 Series IP deskphones they are not necessarily different boxes For example DHCP provides network information whereas HTTP provides configuration and application file management yet both functions can co exist on one hardware unit For parameters related to Avaya Communication Manager information see Chapter 4 Configuring Avaya Aura for Avaya Deskphone SIP For parameters related to DHCP and file servers see Chapter 5 Administering DHCP and HTTP servers A Important The deskphones obtain important information from the upgrade files on the servers and depend on the application file for software upgrades If these servers are unavailable when the deskphones reset the deskphones will not operate properly Some features might not be available To restore
71. LLER_LIST provides ability to configure SIP Proxy Registrar list The format is host port transport xxx A comma seperated list in this format can be provided Host can be DNS name or IP address Port is optional If port is not specified then default value of 5060 for TCP and UDP and 5061 for TLS will be used Transport type is optional It can be tcp or udp or tls Default value of tls will be used if it is not provided SET SIP_CONTROLLER_LIST proxyl proxy2 5070 transport tcp Presence Enabled Determines whether presence functionality is enabled on the phone HH 0 for No 1 for Yes SET ENABLE PRESENCE 1 SIPDOMAIN sets the domain name to be used during registration The default is null but valid values are 0 to 255 ASCII characters with no spaces SET SIPDOMAIN example com SNTPSRVR sets the IP address or Fully Qualified Domain Name FQDN of the SNTP server s to be used The default is null but valid values are zero or more IP addresses in dotted decimal or DNS format separated by commas without intervening spaces to a maximum of 255 ASCII characters You may also want to use the ntp pool of servers See http www pool ntp org use html SET SNTPSRVR 192 168 0 5 GMTOFFSET sets the time zone the phone should use The default is 5 00 see the 9600 Series SIP Deskphone LAN Admin Guide for format and setting alternatives SET GMTOFFSET 6 00
72. LOCK ENABLE_PRESENCE ENABLE_PPM_SOURCED_SIP PROXYSRVR ENABLE_REDIAL ENABLE_REDIAL_LIST ENABLE_REMOVE_PSTN_ACC ESS_PREFIX 1 Enables the local Phone Lock feature Values are 0 Lock Softkey and Feature Button are not displayed 1 Lock Softkey and Feature Button are displayed If you want to enable this feature for a selected number of stations in your network you can do so by listing those stations under separate groups and by enabling this feature only for the group which you want this feature to be available for Enable or disable complete Presence functionality If disabled Presence icons do not show in Contacts or Call History Lists Presence is not displayed to the user incoming Presence updates are ignored and menu items of User Interface to set Presence options are not displayed if available Values are O disabled off 1 enabled on Enables PPM as a source of SIP proxy server information Valid values are 0 Do not use PPM as a source for SIP proxy server information 1 Use PPM for SIP proxy server information Enable or disable complete Redial functionality If disabled pressing the redial button has no effect and the redial softkeys and menu items are not displayed Values are O disabled 1 enabled Enables or disables the capability to redial out of a list of recently dialed numbers instead of performing last number redial Values are O disabled last number redial only is offered to the us
73. Manager Manager in different scenarios Describes the installation procedures and initial administration information for Avaya Aura System Manager Administering Avaya Aura System Describes how to administer Aura System Manager Manager Support Visit the Avaya Support website at support avaya com for the most up to date documentation product notices and knowledge articles You can also search for notices release notes downloads user guides and resolutions to issues Use the Web service request system to create a service request Chat with live agents to help answer questions If an issue requires additional expertise agents can quickly connect you to a support team Features introduced in the 6 2 release Feature Description Avaya audio branding Bridge call alerting Enhanced call pickup alerting http ArtTel ru When a user logs in or unlocks the deskphone the deskphone plays a sound clip You can set the volume of the sound clip by setting the parameter BRANDING_VOLUME in the 46xxsettings txt file Using this feature you can configure the way the deskphone alerts for each bridged call appearance Using this feature the user can select the way the deskphone plays audible alerts for incoming calls in a pickup group The options are Delayed Abbreviated Normal and None Issue 3 January 2014 9 Introduction Feature Call Center Elite features Dialing an E 164 number Advanc
74. Mute or Contacts for the 9610 is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Note You must not use the default value and change the default value at the time of initial installation Controls access to Craft local dialpad administrative procedures Values are 0 Full access to craft local procedures 1 restricted access to craft local procedures Specifies whether the deskphone displays the call forward ring tone option to users The call forward ring tone option provides to users the choice to select the ring tone that the users want to hear for a forwarded call Users can select to hear the ring tone that the users assigned to the e Calling deskphone e First deskphone that forwarded the call You can specify the following values to this parameter e 0 The deskphone does not display the call forward ring tone option e 1 The deskphone displays the call forward ring tone option Defines whether or not menu items for Microsoft Exchange Calendar integration are provided to user Values are 0 Off 1 On Defines whether or not menu items for Microsoft Exchange Contact integration are provided to user Values are 0 Off 1 On http ArtTel ru Issue 3 January 2014 97 Administering deskphone options Description and Value Range Parameter Name Default Value PROVIDE KEY REPEAT DELA 0 Y PROVIDE
75. NNER_FILE SSH_IDLE_TIMEOUT SUBSCRIBELIST WoW Null Null Null 10 Null Text string containing the SNMP community name string up to 32 ASCII characters no spaces Used to retrieve date and time via SNTP in case of several entries first address always first etc Zero to 255 characters zero or more IP Addresses in dotted decimal or DNS name format separated by commas without any intervening spaces Limits the hands free audio operation mode Valid values are 0 Speakerphone not allowed 1 One way speakerphone operation allowed monitor 2 Two way speakerphone operation allowed Specifies whether and how Secure Shell SSH is supported Values are 0 Disabled 1 Enabled with challenge response authentication The file name or URL of a file that contains warning banner text to be sent to SSH clients before authentication instead of the built in default English warning banner text Minutes of inactivity after which SSH will be disabled O No timeout The range of idle time 1 to 32767 String representing the Push subscription list Values are 0 to 255 ASCII characters zero or more URLs separated by commas without any intervening spaces http ArtTel ru Issue 3 January 2014 107 Administering deskphone options Parameter Name Default Description and Value Range Value SUBSCRIBE_SECURITY 2 Controls the use of SIP and SIPS subscriptions Valid values are
76. P Telephones to reboot 48 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering the DHCP Server Note http ArtTel ru The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP address However if the network has problems and the only DHCP server is centralized or if the DHCP server itself has problems the deskphone will not receive responses to its request for a renewal of the lease In this case the deskphone is not usable until the server can respond Avaya recommends that once assigned an IP address the deskphone continues using that address after the DHCP lease expires until a conflict with another device is detected The system parameter DHCPSTD allows an administrator to specify that the deskphone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the deskphone continues to broadcast DHCPREQUEST messages for its current IP address and it sends an ARP Request for its own IP Address every five seconds The messages continue to be sent until the deskphone receives a DHCPACK a DHCPNAK or an ARP Reply After receiving a DHCPNAK or ARP Reply the deskphone displays an error mess
77. PE CC_INFO_TIMER CF_RINGTONE CLDISPCONTENT http ArtTel ru Failover environments only Specifies the sum of the allowed Call Forwarding permissions This parameter controls which of the Call Forwarding Feature Buttons are made visible and active for the user in 3rd party environments You can assign the following values to this parameter e 0 for no Call Forwarding permitted e 1 for Call Forward Unconditional only permitted e 2 for Call Forward Busy only permitted e 4for Call Forward No Answer only permitted e Others for sum of Call Forward types permitted Used to choose between default ringing patterns Range of values 1 to 8 Specifies the SIP CC INFO event package timer in hours The range is 1 to 24 Specifies the ring tone that the deskphone plays for an incoming call that is forwarded to the te The parameter can have the following values e 0 The deskphone plays the ring tone that the user assigned to the calling deskphone e 1 The deskphone plays the ring tone that the user assigned to the first deskphone that forwarded the call The deskphone plays the default incoming ring tone if the user did not assign a ring tone to the calling deskphone or the first deskphone that forwarded the call Used to control the display of the called or the calling number on the History screen You can assign the following values to this parameter e 0 to display the called and the calling number e 1 to suppress th
78. Supported SIP environments SIP software release 6 3 1 supports the following configurations for the 9601 9608 9608G 9611G 9621G and 9641G deskphones e Avaya Aura Session Manager with Avaya Aura Communication Manager e Failover and survivable interoperability with the following SIP gateways Session Manager 6 x for survivable remote gateway Avaya Secure Router 2330 and 4134 Audiocodes MP series analog and BRI gateways The features available to the deskphones depend on Communication Manager and Session Manager configuration For more information on feature configuration and operation see the appropriate Communication Manager Feature and Administration guides Aliasing SIP Deskphones for switch compatibility Communication Manager 6 2 provides native support to SIP based 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G However for deskphones running in a Communication Manager release prior to 6 2 6 0 and later you must administer the deskphones as 96xxSIP deskphones where xx represents the deskphone model number for example 9620 9630 The following chart illustrates Communication Manager and deskphone compatibility SIP based 9600 Administer on Series IP Deskphones Communication model Manager 6 0 or 6 1 as 9601 9630SIP Issue 3 January 2014 35 http ArtTel ru Configuring Avaya Aura for Avaya Deskphone SIP SIP based 9600 Administer on SeriesIP Deskphones Communication mo
79. VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The 9600 Series IP Telephones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUSs are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e 9600 Series IP Deskphones running SIP software support IEEE 802 1AB if the value of the configuration parameter LLDP_ENABLED is 1 On or 2 Auto If the value of LLDP_ENABLED is 0 off the transmission and reception of Link Layer Discovery Protocol LLDP is not supported When the value of LLDP_ENABLED is 2 the transmission of LLDP frames will not begin until or unless an LLDP frame is received and the first LLDP frame will be transmitted within 2 seconds after the first LLDP frame is received Once transmission begins an LLDPDU will be transmitted every 30 seconds Note There could be a delay of up to 30 seconds in deskphone initialization if the file server address is delivered by LLDP and not by DHCP These deskphones e Do not support LLDP on the secondary Ethernet interface e Will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface A 9600 Series IP deskphone initiates LLDP after receiving
80. _ LOGOUT 1 PROVIDE NETWORKINFO_ SC 1 REEN PROVIDE_OPTIONS SCREEN 1 PROVIDE_TRANSFER_TYPE 0 PSTN_VM_NUM Null Allows the administrator to set the time interval that invokes a response when a key is pressed This allows a user to hold down a key and invoke a repetitive action This parameter can take values from O through 9 Values 0 1 2 3 4 are for unlocked and values 5 6 7 8 9 are for locked Unlocked allows the user to set the value while locked prevents the user from setting a value for repeat delay The timer values are 0 or 5 500 ms 1 or 6 250 ms 2 or 7 1000 ms 3 or 8 2000 ms 4 or 9 Disable Defines whether or not logout function is provided to user If disabled and the deskphone is operating in user mode hide Logout item in option menu Values are 0 Off 1 On Defines whether or not Network Information menu is provided to user If disabled and the deskphone is operating in user mode hide complete Network Information Values are O Off 1 On Defines whether or not Options amp Settings menu is provided to user If disabled and the deskphone is operating in user mode hide complete Option amp Settings menu tree Values are O off 1 on Determine whether user can select a Transfer Type Attended Unattended Applies to failover environments only Value is O user cannot select a transfer type transfer type not shown Telephone number to be used by the messaging application in a
81. a NON Avaya environment otherwise this value is retrieved via PPM RTCP Monitor report period Valid range 5 30 Interval in seconds for sending out RTCP monitoring reports Issue 3 January 2014 101 Administering deskphone options Parameter Name Default Value Description and Value Range RTCPMONPORT RTP_PORT_LOW RTP_PORT_RANGE SCREENSAVERON SDPCAPNEG SECURECALL 5005 5004 40 240 RTCP monitor port number TCP UDP port to be used as destination port for RTCP monitoring Valid range is 0 65535 Note that this value is only set via SET command in settings file if operating ina NON Avaya environment otherwise this value is retrieved via PPM Specifies lower limit of a port range to be used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies Values 1024 65503 Specifies the width of the port range to be used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies The upper limit is calculated by the value of RTP_PORT_LOW plus the value of RTP_PORT_RANGE taking into consideration the overall limit of 65535 Values 32 64511 The number of idle time minutes after which the screen saver is turned on Valid values range from zero disabled to 999 minutes 16 65 hours Used for securing voice SRTP transmissions Controls SDP capability negotiation Interaction between the SDPCAPNEG and MEDIAENCRYPTION parameters c
82. ack e The deskphone accepts calls from any of the proxies it is registered with when the deskphone is simultaneously registered to multiple controllers There is no visual indication to the user which indicates that the calls are originating from different feature servers In the case of Multiple Feature Servers one feature server can know about one call on the deskphone and another feature server or controller can know about another call on another call appearance The second Feature Server does not have any information about the first call displayed on the deskphone and there will be limitation in the features that can be applied to the first call When there are multiple controllers one controller may know about one call on the deskphone and another controller can know about another call offered to the deskphone If both controllers are connected to the same feature server For example Communication Manager Communication Manager knows about both calls and the user can resume a held call conference call or call transfer normally If both controllers are not connected to the same feature server the second Feature Server would not have any information about the first call displayed on the deskphone In this scenario features that can be applied to the first call would be limited because all the call data is 160 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About t
83. age sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Log events are generated for either case Depending on the DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP deskphones two of which are using the two available IP Addresses When the lease for the first two deskphones expires the third deskphone cannot get a lease until the reservation period expires Even if the other two deskphones are removed from the network the third deskphone remains without a lease until the reservation period expires Option 52 Overload Option if desired If this option is received in a message the deskphone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 Option 53 DHCP message type Value is 1 DHCPDISCOVER or 3 DHCPREQUEST As of Release 2 5 ifa DHCPACK
84. al a number just by going off hook To use this feature the hotline feature must be configured in the settings file Note Avaya Aura Communication Manager 6 2 and Avaya Aura Session Manager 6 2 are the minimum requirements to support Using the Instant Message IM feature a user can send and receive IMs from other users This feature is available only for the touch based deskphone models 9621G and 9641G Use this feature to set the time interval of a key to be pressed to have a repetitive action 10 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Features introduced in the 6 2 release Feature Large text support Mute alert Per line ring control Presence SSH support Team Button Ten emergency numbers URI dialing Visual indication of an encrypted call WML browser and WML Push Description The deskphone can display the English fonts in a bigger size font for better readability Use this feature to display alerts when the deskphone is in mute and the user starts speaking The user can choose the alert type from audio visual or both Using this feature a user can assign a specific ringtone to the contacts the user has stored in the deskphone The deskphone can track the presence information of the contacts the user has stored in PPM and display the availability information of those contacts on the deskphone int
85. alling and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP The deskphone ignores any VLAN ID administered on the Communication Manager call server VLAN separation rules and related parameters VLAN separation is available to control access to the voice VLAN from the secondary Ethernet interface and to control whether broadcast traffic from the data VLAN is forwarded to the deskphone The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation e L2QVLAN specifies the voice VLAN ID to be used by the deskphone e PHY2VLAN specifies the VLAN ID to be used for frames forwarded to the network from the secondary Ethernet interface e PHY2PRIO the layer 2 priority value to be used for tagged frames forwarded to the network from the secondary Ethernet interface VLAN separation rules provide several VLAN separation guidelines http ArtTel ru Issue 3 January 2014 115 Administering deskphone options VLAN separation rules If Then Tagged Frames received on the secondary Ethernet VLANSEP is 1 AND the deskphone is On Enabled tagging frames with a VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero interface All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames
86. an 802 1X Failure interrupt screen is displayed The deskphone stores 802 1 X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry and the ID and password are not overwritten by deskphone software downloads An IP deskphone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single host mode These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone deskphone Deskphone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1X 2 the deskphone can support authentication from the switch e Deskphone with attached PC Deskphone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1X 2 the deskphone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Deskphone with attached PC PC Only Authenticates When the deskphone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 an attached PC running 802 1X supplicant software can be authenticated by the data switch The deskphone
87. an assign the following values to this parameter e 0 To use HTTP e 1 touse HTTPS For example SET EXCHANGE_SERVER_SECURE_MODE 0 Used to administer how long in minutes for the calendar reminder as set in ENABLE_EXCHANGE_REMINDER and EXCHANGE_REMINDER_TIME to reappear after it has been snoozed temporally dismissed by the user Values are 0 to 60 minutes User domain URL for Microsoft Exchange Server Range is the default URL string length Represents a list of xml files each representing custom ring tone information Alternate ring tones to replace the standard Avaya ring tones As of SIP software Release 2 4 Korean ring tones are available as is the ability to specify custom ring tones as described in Customizing ring tones A string up to 1023 characters containing up to 8 alternate ring tones in the format Ringtone 1 xml Ringtone2 xml or KoreanRT1 xml KoreanRT2 xml etc The policy in effect for recovery from failover The valid values are e admin The deskphone waits for administrative intervention before attempting to failback to a higher priority controller e auto The deskphone periodically checks the availability of the primary controller and fails back to the primary controller if available Note The value that is set in System Manager overwrites this value Timer to automatically remove a failed call session Range in seconds is 5 to 999 Issue 3 January 2014 83 Administering deskphone opt
88. an be redialed e ENABLE CONTACTS Allows end user access to a list of numbers and to make calls by selecting a contact name or number If disabled the Contacts application is not displayed to the user and a Contact list cannot be set up or maintained e ENABLE _MODIFY_CONTACTS If the Contacts application is enabled this option allows or prevents the end user from changing or updating the Contact list e PROVIDE EXCHANGE_CONTACTS If this parameter is disabled the user can not access the Exchange contacts If enabled the user can access the contacts stored in the Exchange server through the Contact list by pressing the Exchange contact button e PROVIDE OPTIONS SCREEN If disabled the Options Settings menu is not displayed on the Avaya menu or Home Screen The user cannot change any of the features and options associated with the Options amp Settings menu e PROVIDE _NETWORKINFO_SCREEN If disabled the Network Information menu is not displayed on the Avaya menu or Home Screen e PROVIDE LOGOUT If disabled Logout is not displayed to the user as an option on the Avaya menu or Home Screen e PROVIDE EXCHANGE_CALENDAR If this parameter is disabled the user can not access the Exchange calendar through the deskphone Issue 3 January 2014 137 http ArtTel ru Administering applications and options Administering the Avaya A Menu The A Avaya menu is a list of sub applications the user can select to invoke the co
89. applicable 2 of 2 TLV impact on system parameter values On receipt of an LLDPDU message the Avaya IP Deskphones will act on the TLV elements as described in this section 122 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com About Link Layer Discovery Protocol LLDP Impact System TLV Parameter Name Name PHY2VLAN IEEE 802 1 Port VLAN ID L2QVLAN and IEEE 802 1 VLAN L2Q Name L2Q L2QVLAN TIA LLDP MED L2QAUD Network Policy DSCPAUD Voice TLV http ArtTel ru The value is changed to the Port VLAN identifier in the TLV The value is changed to the TLV VLAN Identifier L2Q is set to 1 ON A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN VLAN Name TLV is ignored if e the value of USE_ DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the current value of LZQVLAN was set by a TIA LLDP MED Network Policy TLV or e the VLAN name in the TLV does not contain the substring voice in lower case upper case or mixed case ASCII characters anywhere in the VLAN Name L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD set to the Layer 2 Priority value in the TLV DSCPAUD set to the DSCP value in the TLV A c
90. applications except for Craft screens are unavailable until the deskphone finds an active controller However the user can navigate to the Contacts Call Forward feature Avaya A Menu or Call Log applications if administered The user can go to the Home screen by pressing the Phone button e f a call is active when failover occurs that call will remain active The user cannot initiate new calls while the deskphone transitions to the alternate server e During failover to secondary controller for alternate registration the user can access Contacts the Call Forward button Call Log standard Avaya menu or Home Screen applications if administered The user cannot make calls in these applications e Certain softkeys do not display and their related functions are unavailable e Call appearance information does not display while dialing but does appear when Call is pressed e Call connection may take longer than usual e Upon failover any active conference calls call transfers and held calls will be dropped Issue 3 January 2014 159 http ArtTel ru System failover and survivability e Emergency calls may or may not work depending on the stage of failover and the functionality available on the alternate server e Bridged call appearances are not available Despite a Log Bridged Calls option setting of yes bridged calls are not logged during failover e During the transition stage incoming calls may not be received and may
91. ary 2014 173 http ArtTel ru Countries with specific network progress tones B Bahrain Bangladesh Belgium Bolivia Bosnia Botswana Brunei Bulgaria C China PRC Colombia Costa Rica Croatia Cyprus D Denmark 174 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Alphabetical country list E Ecuador El Salvador Egypt F Finland France G Germany Ghana Greece Guatemala H Honduras Hong Kong Issue 3 January 2014 175 http ArtTel ru Countries with specific network progress tones Iceland India Indonesia Ireland Israel J Japan Jordan K Kazakhstan Korea Kuwait L Lebanon Liechtenstein 176 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Alphabetical country list Macedonia Malaysia Mexico Moldova Morocco Myanmar N Netherlands New Zealand Nicaragua Nigeria Norway O Oman P Pakistan Panama Paraguay Philippines Poland Portugal Issue 3 January 2014 177 http ArtTel ru Countries with specific network progress tones Pakistan Peru Philippines Poland Portugal Q Qatar R Romania Russia 178 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru
92. avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range ICMPDU ICMPRED INGRESS_DTMF_VOL_ LEVEL INSTANT_MSG_ENABLED INTER_DIGIT_TIMEOUT IPADD L2Q L2QAUD L2QSIG 12 0 0 0 0 Controls whether ICMP Destination Unreachable messages will be processed Values are 0 DU messages not transmitted 1 DU messages not transmitted in response to specific events 2 DU message with code 2 will be transmitted in case of specific events Controls whether ICMP Redirect messages will be processed The valid values are e 0 Redirect messages will neither be transmitted nor processed when received e 1 Redirect messages will not be transmitted but received Redirect messages will be supported according to RFC 1122 RFC 2833 Digit event volume level The power level of the tone expressed in dBm0 after dropping the sign from RFC 2833 section 3 5 Payload Format Values are 20 to 7 Enables or disables the Instant Messaging feature Values are 0 Disable 1 Enable This is the timeout that takes place when user stops inputting digits The timeout is treated as digit collection completion and when it occurs the application sends out an invite Range in seconds of 1 to 10 IP Address of the deskphone Range is 7 to 15 ASCII characters less than the default string length defining one IP Address in dotted decimal
93. aximum of 1023 characters Syslog server IP or DNS address 0 to 255 characters zero or one IP Addresses in dotted decimal or DNS name format Issue 3 January 2014 89 Administering deskphone options Default Value Parameter Name Description and Value Range MEDIAENCRYPTION 9 MSGNUM Null MTU_SIZE 1500 MWISRVR Null MYCERTCAID CAldentifier This parameter sets the cryptosuite and session parameters for SRTP The parameter can have one or two of the following nine values Separated by commas without any intervening spaces 1 aescm128 hmac80 2 aescm128 hmac32 3 aescm128 hmac80 unauth 4 aescm128 hmac32 unauth 5 aescm128 hmac80 unenc 6 aescm128 hmac32 unenc 7 aescm128 hmac80 unenc unauth 8 aescm128 hmac32 unenc unauth 9 none Voice mail system telephone extension number Used for non failover situations Specifies the number to be dialed automatically when the deskphone user presses the Message button Maximum Transmission Unit size Range is 1496 or 1500 only octets List of Message Waiting Indicator Event Server IP or DNS address es Used to register for MWI event notifications in case of several entries first address always first etc In some third party proxy environments the SIP proxy registrar may be different than the MWI server In this case the MWI server is set via this parameter If both functions are provided by the same server it is not necessary to set MWISRVR The SIP pro
94. b site lists a 4 digit number as a link on the Human Resources page A 9621G user taps to select that link The 9621G deduces the number is a part of the corporate network because the extension matches a dial plan element The deskphone then dials the number without further processing Issue 3 January 2014 129 http ArtTel ru Administering deskphone options Setting the dial plan on SIP deskphones Note This section only applies to operations with a secondary controller where Communication Manager or Session Manager is not available In a failover situation the dial plan is played locally even if a proxy connection is not available The user might hear a dial tone but cannot make a call During manual dialing a dial plan allows a call to be initiated without using a Send button and without waiting for the expiration of a timeout interval The dial plan consists of one or more format strings When the dialed digits match a format string in the DIALPLAN configuration parameter the call is initiated Valid characters in a format string and their meanings are as follows digits O through 9 inclusive Specific dialpad digits the dialpad character the dialpad character but only if it is the first character in the dialed string see below X any dialpad digit i e 0 9 Z or z present dial tone to the user for example for Feature Access Code FAC entry any one character within the brackets is a vali
95. be changed before forwarding Tagging is not added or removed and the VLAN ID and priority does not change for frames OR if the deskphone is received on the secondary interface Tags are still tagging frames with a removed for frames that egress from the secondary VLAN ID equal to interface The Ethernet switch forwarding logic PHY2VLAN determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to OR if the PHY2VLAN specific VLAN IDs or the existence of tags value is zero VLANSEP is 0 OR the deskphone is Frames forwarded to the network from the secondary not tagging frames Ethernet interface will not be changed before forwarding Tagging is not added or removed and the VLAN ID and priority does not change for frames OR the deskphone is received on the secondary interface Tags are still tagging frames with a removed for frames that egress from the secondary VLAN ID equal to interface The Ethernet switch forwarding logic PHY2VLAN determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags 2 of 2 About DNS addressing The 9600 Series SIP IP Deskphones support DNS addresses and dotted decimal addresses The deskphone attempts to resolve a non ASCll encoded dotted decimal IP Address by checking the con
96. be found in the Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 205 and any of the Communication Manager administration documents available on the Avaya support site The Avaya SIP solution configures all SIP Deskphones in Communication Manager as OPS Issue 3 January 2014 37 http ArtTel ru Configuring Avaya Aura for Avaya Deskphone SIP Note Features activated in Communication Manager can only be deactivated through Communication Manager features activated during failover can only be deactivated during the failover period SIP feature support Survivable Normal Operation with Feature Operation with Communication Manager Third Party Proxy Session Manager 3 way conferencing Yes Yes Local on the deskphone Conference using Yes conference server Auto Intercom Yes Automatic Call Back Yes Cancel Call Forward All Calls Yes Yes on off Call Hold Yes Yes Call Park and Unpark Yes Call Pick Up Group Yes Call Pickup Directed Yes Calling Party Number Yes Block Unblock Dial Intercom Yes Directed Call Pick Up Yes Distinctive Alerting Yes EC500 Yes Enhanced call forward Yes 38 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering SIP Deskphones on Avaya Aura Communication Manager Survivable Normal Operation with Feature Operation with Communication Manager Third Party Proxy Sessi
97. cepted values are 0 through 30 Specifies the hotline number to dial when the user goes off hook HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization HTTP downloads Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is GET HTTPDIR myhtipdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations Domains to be excluded for SCEP String representing zero or one domains in a URL of 0 to 255 characters in dotted decimal or DNS name format with multiple domains delimited by commas Destination TCP port used for requests to the HTTP server during initialization Range is 0 65535 Zero or one IP or DNS address of the HTTP server for SCEP 0 to 255 characters in dotted decimal or DNS name format followed by a colon and port number The colon and port number are optional If this parameter is not null this proxy transport address is used to set up the HTTP connection as the transport protocol for SCEP List of IP Address es or DNS Name s of HTTP file server s used to download deskphone files HTTP server addresses can be in dotted decimal or DNS format and must be separated by commas 0 255 ASCII characters including commas 86 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev
98. cessible The user can access all the web links from any of the Home Screen options except for a Click to Dial Link which produces an error beep if selected The Prompt Line displays Limited phone service in this case During MSI the Contacts button remains activated and the user can view the Contacts Screen Contacts can be changed during failover transition up to the maximum cache size regardless of which primary controller is used The New Edit or Delete softkeys display during failover During MSI transition the AddtoContact function on a web page will fail and the Prompt Line will display Contact cannot be saved Selecting a contact or pressing the Call softkey produces an error beep and the Prompt Line displays Limited phone service All screens are visible Any changes made under the Avaya menu Options amp Settings take place on all screens including the Home Screen immediately All changes other than Contacts are cached and are updated to the PPM with which the deskphone successfully registers All Audio Receive Transmit Top Line Web Push or phoneXML pushes operate normally For incoming calls during MSI the deskphone stops alerting and disconnects the call If the deskphone is alerting when the deskphone s secondary server goes down no MSI the deskphone will keep on ringing An incoming call will be ended when the link between the Session Manager that routed the call and the deskphone has gone down For example if the
99. ched changes for example to Contacts or other Avaya Menu options and settings are updated to the PPM once the deskphone is registered back to the primary controller User experience during failover transition SIP software release 6 0 expanded deskphone reliability during the transition from one controller to another Failover to a secondary controller for alternate registration Session Manager to a non AST controller Transition is comprised of the following conditions e Limbo The deskphone has lost its connection to its primary controller but has not yet detected this condition regardless of whether a user is on a call or not e Acquiring Services The deskphone has detected a lost connection to the primary controller and displays an Acquiring Services Screen if the deskphone is idle e Call Preservation During an active call the deskphone has detected a lost connection to the primary controller and displays a Call Preservation screen Moving subscriptions from one Session Manager to another Session Manager Branch System Manager BSM due to failover Transition is comprised of the following conditions for moving subscriptions e Limbo The deskphone has lost its connection to its primary controller but has not yet detected this condition regardless of whether a user is on a call or not e Moving Subscriptions Interval MSI The deskphone has detected a lost connection to the primary controller and since it has alrea
100. cific network progress tones or a list of applicable countries The URI to which call coverage is sent to in failover non Avaya environments only Defines the selected background logo on display if any The value of this parameter indicates if a custom logo is currently selected non empty string or a built in default logo is used empty string or not set The user can also set the current logo from the deskphone through the Avaya menu However to use a custom logo the logo must be defined in the LOGOS configuration parameter Formatting string defining how to display the date in the top line and the call log http ArtTel ru Issue 3 January 2014 73 Administering deskphone options Description and Value Range Parameter Name Default Value DAYLIGHT SAVING SETTING 2 MODE DHCPSTD 0 DIALPLAN Null DISCOVER_AVAYA_ENVIRONM 1 ENT Controls daylight saving setting Values are O daylight saving time is deactivated no offset to local time 1 daylight saving time is activated offset to local time as configured in DSTOFFSET 2 the device switches automatically to daylight saving time and back according to the contents of DSTSTART and DSTSTOP DHCP Standard lease violation flag Indicates whether to keep the IP Address if there is no response to lease renewal If set to 1 No the deskphone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP
101. control not supported 1 Device control supported Specifies whether the SLA Monitor agent will support file system browsing The values are 0 File system browsing supported 1 File system browsing not supported Specifies whether the SLA Monitor agent will support access to deskphone performance data The values are 0 Not supported 1 Supported Specifies the port to use to receive packets from an SLA Monitor server The values are 0 through 65535 Specifies the IP address and port number of the SLA Monitor server Accepted values are One IP address in dotted decimal format and optionally followed by a colon and an integer port number between 0 and 65535 Specifies whether the SLA Monitor Agent is enabled or disabled Values are 0 Disabled 1 Enabled Specifies the port used for SLA Monitor RTP and traceroute tests Accepted values are O through 65535 Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas and no intervening spaces 106 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range SNMPSTRING SNTPSRVR SPEAKERSTAT SSH_ALLOWED SSH_BA
102. d match for a dial plan string any one digit between the bounds within the brackets inclusive is a match the character following the can repeat 0 or more additional times for a valid match An individual valid dial plan is any combination of the above characters If there are multiple valid dial plans separate each one from the next using an OR symbol If the dial plan text string begins or ends with an OR symbol that symbol is ignored Users cannot modify the dial plan Dial plan example 2 4 xxx 68 xxx xx 9Z1 xxxxxxxxxx 92011x where 2 4 xxx Four digit dial extensions with valid extensions starting with 2 3 or 4 68 xxx Four digit dial extensions with valid extensions starting with 6 or 8 xx Two digit Feature Access Codes preceded by a 9Z1xXxXxxxxxxxx Network Access Code 9 for an outside line followed by dial tone followed by any string of 10 digits typical instance of Automatic Route Selection ARS for standard US long distance number 9z011x Network Access Code 9 for an outside line followed by dial tone followed by at least one digit typical instance of Automatic Route Selection ARS for US access to international numbers of unknown and variable length Additional parameters that affect dialing are as follows COUNTRY Country of operation for specific dial tone generation 130 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Co
103. d time intervals Values are 5 60 seconds TCP_KEEP_ALIVE_STATUS 1 Indicates whether TCP IP keep alive should be enabled at the system Values are O TCP keep alive disabled 1 TCP keep alive enabled 108 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range TCP_KEEP_ALIVE_TIME TEAM BUTTON RING_TYPE TEAM_BUTTON_RING_TYPE_P ER_BUTTON TEAM_BUTTON_RING_TYPE USER_SELECTION TIMEFORMAT TLSDIR 60 1 Each name value pair has the same value as the TEAM BU TTON_RIN G_TYPE parameter 1 Null This time interval is the time 9600 Series SIP IP Telephones will wait before sending out a TCP keep alive message TCP ACK message to the far end The time is controlled by the system s TCP IP stack The timer is restarted after application level data for example a SIP message is sent over the socket When the system is idle this keep alive time expires and results in sending a TCP ACK keep alive packet Valid values are 10 3600 seconds Specifies the ring tone that the deskphone plays for all team buttons that the user administered on the deskphone The deskphone plays the ring tone that you assigned to this parameter only if the user selected Pre set on the Team Button Ring Type screen o
104. del Manager 6 0 or 6 1 as 9608 9630SIP 9611G 9630SIP 9621G 9620SIP 9641G 9640SIP About button modules Note The deskphone models 9601 and 9621G do not support button modules and do not have an IEEE power switch You can add up to three BM12 or SBM24 button modules to the deskphones However multiple button modules attached to a single deskphone must all be the same model type either BM12 or SBM24 When you use button modules you may need to change the power over Ethernet PoE settings on the IEEE switch The IEEE switch is on the back panel of the deskphones and is in low L state by default Refer the following table for the setting of the IEEE switch while using button modules with the deskphones Deskphone One Two Three One Two Three model BM12 BM12 BM12 SBM24 SBM24 SBM24 button button button button button button module modules modules module modules modules 9608 9608G L L H L H H 9611G H H H H H H 9641G L L L L L H A Important The maximum combined number of busy indicators team buttons and bridged appearances that you can configure on button modules is 48 You can configure all button module lines as long as the specified restriction is met 36 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering Communication Manager with Session Manager Administering Communication Manager with Session Manager For information ab
105. dia preserved call is put on hold During MSI the user can t use call related softkeys Hold Conf Transfer for call appearances or bridged calls and the softkeys are not removed from the screen If the user presses another call appearance or a Favorite Feature an error beep occurs The Prompt Line displays Limited phone service Click to dial links do not work All AST features and BCAs are displayed on the deskphone and SBM24 during MSI regardless if there is an active call If a user tries to use an AST feature the feature fails and the deskphone displays Feature invocation failed When the Phone Button is pressed the Home Screen if there is one displays instead of the Phone Screen The user can press the Phone button to navigate to the Home Screen if there is one and all Home Screen sub screens are accessible The deskphone does not block new invites during transition Changes to applications other than Contacts for example Speed Dial are cached and are updated by whichever PPM with which the deskphone successfully registers Any changes made under the Avaya menu Options amp Settings take place including the Home Screen immediately If the deskphone is idle when failover occurs and the user presses a call appearance or Favorite Feature the deskphone plays an error beep Going off hook produces no dial tone The Prompt Line displays Limited phone service and no digits are displayed on the screen All Home Screen sub screens are ac
106. dministrator Guide Document Number 555 233 507 54 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About the general download process The settings file can include any of six types of statements one per line Tags which are lines that begin with a single character followed by a single space character followed by a text string with no spaces Goto commands of the form GOTO tag Goto commands cause the deskphone to continue interpreting the file at the next line after a tag statement If no such statement exists the rest of the file is ignored Conditionals of the form IF parameter_name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter_name exactly matches string If no such parameter named parameter_name exists the entire conditional is ignored The only parameters that can be used in a conditional statement are GROUP MACADDR MODEL and MODEL4 In pre 6 0 SIP software releases BOOTNAME and SIG could also be used In SIP software release 6 0 and later SIG_IN_ USE can also be used SET commands of the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address and so
107. dy registered with a non primary controller this is the interval between limbo and successful subscription to the non primary controller The subscription can be moved regardless of whether a user is on a call or not The Call Preservation Message Box or the Acquiring Services screen are not displayed during MSI e Call Preservation During an active call the deskphone has detected a lost connection to the primary controller and exhibits media preservation behavior e The failover icon displays on the Top Line when failing over to a non AST controller for example Audiocodes or in the very short interval after limbo and before a successful subscription from one Session Manager to another Session Manager or BSM in the same community 162 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About the user interface failover experience e When transition to the secondary server or back to the primary server occurs all deskphone functionality is restored to normal Moving subscriptions occurs immediately after limbo has ended or when there is a graceful socket closure For an active call scenario media preservation will only keep shuffled calls or calls using direct media between endpoints up with a direct RTP stream until the call has ended The user can only put this call on Hold resume the call or end the call The user can also answer any incoming call and the me
108. e 3 January 2014 182 INDEX Telephone Software and Application Files 53 Telephone to Network initialization 21 Time and Date Setting on SIP IP Telephones 132 Time Setting on SIP IP Telephones 132 WSL mit ho ae a 30 52 110 118 U UDP TCP Port Utilization 30 Upgrade and Application Files 53 Upgrade File ee 54 V VLAN Considerations ooo aaa 113 VLAN Default Value a oaoa 113 VLAN Detection aoao oa 114 VLAN Separation a sa sa o 115 VLAN Tagging a aaa a 113 Voice Mail Integration 125 WwW WeD SeIVeD a i e ado al we a ae 25 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy Issue 3 January 2014 183 http ArtTel ru INDEX Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy Issue 3 January 2014 184 http ArtTel ru
109. e Moving Subscription Interval MSI MSI transition and failback to the primary Session Manager occurs according to the failback behavior described in 3 Select the active controller on page 155 Provisioning survivability for SIP Deskphones The following steps provide a brief overview of the provisioning process 1 Set the applicable failover configuration parameters described in Configuring survivability in the 46xxsettings file 2 Provision the gateway as per the Application Notes available on the Avaya support Web site 3 Load the latest SIP Release software and associated files on the file server 4 Reboot all registered phones from Session Manager 5 Power up other phones Configuring survivability By administering survivability configuration parameters using the 46xxsettings file or using the default values if applicable the SIP Deskphones can quickly switch to an active controlling server and experience minimal disruption The failover failoack parameters described in detail in are e CONTROLLER_SEARCH_INTERVAL The time the deskphone waits to complete the maintenance check for Monitored Controllers e DISCOVER_AVAYA_ENVIRONMENT Determines whether the deskphone operates in a mode to comply with the Avaya environment mode provision of SIP AST features and use of PPM for download and backup restore e ENABLE_REMOVE_PSTN_ACCESS_PREFIX Enables the removal of the PSTN access prefix from collected dial s
110. e configured i e not the empty string Example SET LOCAL_DIAL_ AREA CODE 1 Example 1 Setting the parameter configuration SET ENHDIALSTAT 2 SET PHNOL 27 SET PHNCC 1 SET PHNDPLENGTH 7 SET PHNLDLENGTH 11 SET PHNLD 0 SET PHNIC 001 Issue 3 January 2014 131 http ArtTel ru Administering deskphone options Example 2 In the Contacts list save Contact X with the telephone number 41018989 PHNLAC LOCAL DIAL AREA CODE Step to Result Parameter Parameter Value Execute Value 020 1 Call X from Phone sends an invite Contacts list message with 2702041018989 020 0 Call X from Phone sends an invite Contacts list message with 2741018989 and does not insert the local area code Null 1 Call X from Phone sends an invite Contacts list message with 2741018989 and does not insert the local area code See for a definition of the DIALPLAN parameter Setting the date and time on SIP deskphones 9600 Series IP Deskphones need a source of date and time information This information typically comes from a network time server running the Simple Network Time Protocol SNTP The deskphones use several administrative parameters for this functionality The parameter SNTPSRVR defines the server s IP Address es GMTOFFSET defines the offset from Greenwich Mean Time GMT DSTSTART and DSTSTOP define the start and end of Daylight Savings Time respectively DSTOFFSET defines the Daylight Savings Time offset from S
111. e display of the called and the calling number Issue 3 January 2014 71 Administering deskphone options Parameter Name Default Value Description and Value Range CNGLABEL CONFERENCE_FACTORY_URI CONFERENCE_SERVER_ADD RESS CONFIG_SERVER_ SECURE_MODE CONFERENCE_SERVER_POR y Null Null 443 Determines if the ability to personalize button labels is displayed to the user Valid values are O ability to personalize button labels is not displayed to user 1 ability to personalize button labels is displayed to user This is the adhoc service URI for Avaya Aura Conferencing Presently this is supported for use with AAC7 The URI consists of a dial string with domain For example 3375000 avaya com This must match the routing pattern configured in System Manager for Adhoc Conferencing Depending on your dialing plan you might need to prefix this number with an access code for example 93375000 avaya com The domain portion of the SIP URI can be in the form of an IP address or an FQDN Specifies the IP address of Avaya Aura Conference Server AACS in the dotted decimal format Indicates whether or not secure communication through HTTPS is required to access the configuration server 0 Use HTTP 1 Use HTTPS 2 Use HTTPS if SIP transport mode is TLS otherwise use HTTP Specifies the AACS destination port 72 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http
112. e from the deskphone Issue 3 January 2014 31 http ArtTel ru Network requirements Transmitted packets source SIP deskphone Destination Port 53 67 80 unless explicitly specified otherwise 123 The number used in the Source Port field of the SNMP query packet received by the deskphone 443 unless explicitly specified otherwise 514 The port number specified in the test request message System specific FEPORT 1 if FEPORT is even or FEPORT 1 if FEPORT is odd or the port number specified in a CNA RTP test request plus or minus one as with FEPORT above RTCPMONPORT http ArtTel ru Source Port Any unused port number 68 Any unused port number Any unused port number 161 Any unused port number Any unused port number 50000 Any unused port number PORTAUD 1 if PORTAUD is even or PORTAUD 1 if PORTAUD is odd or the port number reserved for CNA RTP tests plus or minus one as for PORTAUD above PORTAUD 1 if PORTAUD is even or PORTAUD 1 if PORTAUD is odd Use Transmitted DNS messages Transmitted DHCP messages Packets transmitted by the deskphone s HTTP client Transmitted SNTP messages Transmitted SNMP messages TLS SSL packets transmitted by the deskphone s HTTP client Transmitted Syslog messages Transmitted CNA test results messages Transmitted signaling protocol packets RTCP and SRTCP packets transmi
113. e of 4 If set via PPM in the ListOfMaintenanceData element of the getAllEndpointConfigurationResponse this value is given a precedence of 5 REDIRECT_TONE 1 A single boop of call coverage tone played when at least one of the provisional responses is a 181 Call Forwarded and no RTP packets are received afterwards the deskphone continues playing ringback If the 181 Call Forwarded response includes early media SDP implying that an RTP stream is being received the deskphone interrupts the RTP stream to play the call coverage tone This value represents the call coverage tone ID Valid values are 1 Frequency 440 Hz Cadence 600 ms then off 2 Frequency 425 Hz Cadence 200 ms then off 3 Frequency 440 480 Hz Cadence 400 ms then off 4 Frequency 1700 Hz Cadence 2 seconds then off REGISTERWAIT 900 The number of seconds for next reregistration to SIP server The range is 30 to 86400 seconds REUSETIME 60 IP address reuse timeout in seconds Values are 0 20 999 Note that this value can also be set via Option 242 in a DHCPACK message 100 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range RINGTONES RINGTONESTYLE RINGTONES_UPDATE ROUTER RTCPCONT RTCPMON RTCPMONPERIOD http
114. e that application in the AvayaMenuAdmin txt file Following is a sample of the AvayaMenuAdmin txt file FEAE HE HE AE HE HE FE HE HE FE FE HE HE RR HE FE FE E EERE EEE FE HE FE FE REE REET FE FE FE E FE FE E FE FE FE REE FE HE HEHE HH http ArtTel ru Issue 3 January 2014 59 Deskphone software and application files AVAYA MENU CONFIGURATION FILE TEMPLATE A FEAE HE HE HE HE HE FE FE HE HE FE FE HE HE FE E FE FE HE E FE FE E HE FE HE FE FE E E FE E E FE FE HE FE FE E FE FE FE EEE FE FE FE HE HEE HH This file is to be used as a template for configuring Avaya Main Menu See the LAN Administrators Guide nd the Avaya one X Deskphone Edition for 9600 Series and the Avaya one X Deskphone Edition for 9600 Series and the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide for details HH Both are available on support avaya com id EEEE EEEE EEE EEE EEEE EEE EEEE EEEE EEEE EEEE EEEE EEEE EEE AMLBLxx Lable up to 16 unicode character AMTYPExx Type 1 WML Application 2 local Phone Settings 3 local LogOff Application 4 local About Avaya Screen AMDATAxx URI of up to 255 ASCII characters e g http yy yy yy yy wml The tags AMLBLxx and AMDATAxx are only used if AMTYPExx 1 HH Multiple definitions of local applications Type 2 4 will be supressed The last tag is valid HH xx describes the sequence in A Menu and is valid from 01
115. ed call conference Enhanced call forward Exchange contact integration Group paging Hotline Instant Messaging Key Repeat Delay Description SIP release 6 2 supports Avaya Aura Call Center Elite features for 9600 Series IP Deskphones models 9608 9611G 9621G and 9641G For a list of all the Call Center Elite features see Avaya Aura Call Center Elite features on page 146 Using this feature a user can dial an E 164 number including a preceding When used with Avaya Aura Conferencing SIP release 6 2 offers new and advanced conference features To know more see Advanced call conference on page 149 Using the Enhanced Call Forwarding feature the deskphone forwards different calls to different numbers based on the call source The deskphone downloads contact information from Microsoft Exchange server enabling the end user to see the contacts stored in Personal Profile Manager PPM as well as in the Microsoft Exchange server Using the group paging feature a user can initiate a group page to a configured group When a user sends a page to a particular group the system broadcasts the message to all the stations in that group The group page however incorporates one way audio The recipients can not reply to the group page or call back Note Avaya Aura Communication Manager 6 2 and Avaya Aura Session Manager 6 2 are the minimum requirements to support this feature Use this feature to di
116. el ru Administering deskphone options The settings file specifies the deskphone number to be dialed automatically when the user presses this button The command is SET MSGNUM 1234 where 1234 is the Voice Mail extension Communication Manager hunt group or VDN However when the deskphone is in failover mode the deskphone might need to dial a different number to reach the voice mail system Administer the parameter PSTN_VM_NUM to access the voice mail system through the Message button while the deskphone is in failover mode For example during failover the deskphone dials the public access number 345 555 1234 to access the voice mail at 1234 In this case the command would be SET PSTN_VM_NUM 913455551234 Note If you set two different values for the same parameter through PPM and the 46xxsettings txt file the PPM settings override the settings in the 46xxsettings txt file Administering settings at the deskphone The document Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP explains in details how to use the local administrative procedures on the deskphone for administration The local procedures that you can administer on 9600 Series IP Deskphones are 802 1X To set the 802 1X operational mode e ADDR To set the static addresses e AGC To enable or disable Automatic Gain Control CALIBRATION Applicable to 9621G and 9641G deskphones To calibrate the touch screen CLEAR To
117. endee seen 149 Multiple Device ACCESS ocio nee ed eee ee eee cee ee eee ee ee 150 Chapter 9 System failover and survivability lt lt 151 Supporting survivability cntccakeanese avescane cesses aebessk omar seas eccanes 151 Provisioning survivability for SIP Deskphones 0 0 cece eee eee eee 152 Configuring survivability 0000 ris ccceccccwactdoseedanGr esas e ne wate 152 Setting a controller via the user interface 200 e eee eee eee 153 Controller Determination and Survivability ActivVitY lt lt lt o lt lt oooooomo 154 Failover fallback DEN VIOl 0c0dccced cto nedeeiwendde dees enint esau 158 Failover failback administrative monitoring and logging 161 About the user interface failover experience 0 cece eee eee eee eee 161 User interface in failover failback 0 0 00 cece eee eee eee eee eee 161 User experience during failover transition ooooooooommmmmmoommo 162 User experience during stable failover ooooooooooommmmmmmm 164 User experience during failback 0 cece eee eee eee 165 User interface failover operation for featureS ooooooooomommmmmmomo 165 About network progress toneS 0020 eee eee eee 173 Alphabetical country list 22cc0c2s620csccetetaenaceseasseesseedeeadeseaanaa 173 AP deedes esate aseks deena den ns deeees oes 173 A sees ee bheoaeeeeb Sh wemeserat eee cee deeeneuee 174
118. entity matches the server s certificate String representing the Trusted push server list Values are 0 to 255 ASCII characters zero or more domain path strings separated by commas without any intervening spaces Specifies a list of comma separated file names of certificates that the deskphone downloads The deskphone uses these certificates to authenticate the identity certificates presented by server that the deskphone connects to The list can contain from 0 to 1024 characters You must install the root certificate of any CA that is used In case if the server presents an identity certificate that is issued by an intermediate CA then you must also install any intermediate CA certificates along with the root certificate The installation of intermediate CA certificates ensures that the deskphone validates the certificate chain right up to the root Indicates whether calendar data retrieval from Exchange is selected or not Values are 0 disabled or 1 enabled Indicates whether Contacts on Microsoft Exchange Server is available to the user Values are 0 disabled or 1 enabled Indicates whether a directional attributes or 0 0 0 0 IP Address is used in the SDP to signal hold operation O use a directional attributes 1 use quad zeros The number of seconds the UUI Information screen is displayed The range is 5 to 60 110 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP http ArtTel
119. er 1 enabled user can select either last number redial or redial from a list Enables the removal of the PSTN access prefix from collected dial strings when the phone is communicating with a non AST controller Valid values are 0 PSTN access prefix digit is not removed 1 PSTN access prefix digit is removed from collected digit string before formulating the INVITE for delivery to the controller Enabling this parameter when the deskphone is communicating with an AST capable controller has no effect 80 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Description and Value Range ENABLE_SECURE_HTTP_FOR _CONFERENCING_SERVICE ENFORCE_SIPS_URI ENHDIALSTAT ENTRYNAME EVENT _NOTIFY_AVAYA_MAX USERS 1 20 Specifies the security of the AACS communication You can assign the following values to this parameter e 1 for secure e 0 for insecure Controls the enforcement of SIPS URI with SRTP Valid values are 0 Allow either SIPS URI for incoming SRTP media encryption calls and use only SIPS URI for outgoing SRTP media encryption calls 1 Accept and use only SIPS URI for incoming and outgoing calls with SRTP media encryption The value of this parameter must match with the value of the same parameter on Communication
120. er ners eeee rend eed 133 Downloadable ring toneS 24 652 cssccdsceteadesenere tease dese ewan eeeawns 135 Headset Protes oc essiri iiini aia saa Raat A DAA AAA 136 Chapter 8 Administering applications and opti0nS 137 Customizing Applications and Options 00 cece eee ee eee 137 Administering the Avaya A Menu 2000 e eee eee eee eee eee 138 Administering standard Avaya Menu entries 00 20 ee cece ee eens 138 Setting a larger display font Size 0 cee eee 139 Setting the background logo lt lt lt lt lt lt 22 lt 222220 0 2 139 PTESENCO corri a a ined 140 Presence NOUMNCANON ars cis A wes wk eee Sees 140 Presence user Interface lt lt gt 0 o2 o cesses eee e eee seneeseceees 140 Administering presence in the settings file oooooommmmm 141 Issue 3 January 2014 3 http ArtTel ru Contents Instant MESSAQINO acarrear is a eaweie 141 Integrating Microsoft Exchange ooococccocccnccnnn cnn 142 Administering the WML browser 000 e eee eee eee eee 144 WML browser properties sis cosc csndees cece teaaetededeteacedsbavestecas 145 Avaya Aura Call Center Elite features 0 000 eee eee 146 Teal BUNA iii 55 eee een eens ca read A AA A a ees 148 Enhanced Call Forwatdssiccsiccdscciaccviesisceniieiesaeecebeateseeieziass 148 Advanced Call conference cs ices ccccsstdcetoneeenedseuddbescencte
121. er settings values or text strings Administering enhanced local dialing The 9600 Series SIP Deskphones have a variety of telephony related applications that might obtain a telephone number during operation For example the Call Log saves a number of an incoming caller but does not consider that the user has to then prepend the saved number with a digit to dial an outside line and possibly a digit to dial long distance SIP deskphones can evaluate a number based on administered parameters The deskphone can automatically prepend the correct digits saving time and effort of the user This is the 128 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering enhanced local dialing Enhanced Local Dialing feature The key to the success of this feature is accurate administration of several important values summarized below The parameters relevant to the Enhanced Dialing Feature are e ENHDIALSTAT Enhanced dialing status If set to 1 the enhanced local dialing feature is partially enabled meaning dialing rules do not apply to dialing from the Contacts list If set to 2 the enhanced local dialing feature is fully enabled and does apply to dialing from the Contacts list If set to O enhanced local dialing is off e PHNCC The international country code of the Communication Manager call server For example 1 for the United States 44
122. ered for any or all of the deskphones in your network For more information about the settings file see About the settings file on page 54 After downloading the settings file the deskphone downloads any language or certificate files required by the settings Finally if necessary the deskphone downloads new software files Choosing the right application file and upgrade script file Software files needed to operate the 9600 Series IP Deskphones are packaged together in either a Zip format or a RPM Tar format distribution package You download the package appropriate to your operating environment to your file server from the Avaya support website at www avaya com support based on the protocol that you are using H 323 or SIP for all or the majority of your deskphones SIP software distribution packages contain e One application upgrade file Issue 3 January 2014 53 http ArtTel ru Deskphone software and application files e One platform upgrade file e Certificate files e All of the display text language files e All of the ring tone files Software distribution packages in zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server Customers using their own non Avaya HTTP server can ignore or delete this directory For detailed information about downloading files and upgrading deskphone software see Installing and Ma
123. erface SIP release 6 2 supports Secure Shell SSH protocol to enable the deskphones for secure data communication remote shell services or command execution via a secure channel The Team Button feature allows a user to keep track of other member s presence or enables the user to receive a call in behalf of the other monitored user The team button also acts as a speed dial With SIP release 6 2 the deskphones support up to 10 emergency numbers The users can dial the emergency numbers even while the deskphone is locked The users can enter the SIP URI of a contact using the edit dialing mode and make a call The deskphone displays a notification when a call is encrypted The deskphone supports a WML browser for Web applications The WML Push feature enables to deskphone to display any Push messages using the WML browser For a list of all the configurable parameters and their description see Customizable system parameters for SIP based 9600 Series IP Deskphones on page 66 Features introduced in the 6 2 2 release http ArtTel ru Issue 3 January 2014 11 Introduction The release 6 2 2 includes the following new features Feature Description Optionally mute speakerphone for a shared control make call Support shared control for CC Elite features Any remote call control request such as the request sent through a shared control client that instructs the phone to go off hook mutes the outgo
124. es are removed from the list of configured controllers e An entry can be deleted by navigating to the entry and pressing the Delete softkey only if the entry was created from this screen You cannot delete an entry that was not created from this screen e f the New softkey is pressed a new screen is shown which allows the user to enter the parameter s values for server transport type and port The server and port fields are initially blank The transport type is initially shown as TLS Once any field is edited the Save softkey appears When the Save softkey is pressed a new entry is inserted into the list of configured controllers at the UI priority Multiple Ul entries are prioritized in the order in which they are entered e f an entry is selected by pressing the Select softkey when the entry is highlighted a new screen is shown which displays the parameter s current values for server transport type and port In this screen all of the values can be edited Once any of the values are edited the Save softkey appears If the Save softkey is pressed the information is saved as follows If the selected value originated from user input from the SIP proxy settings screen then the changes will replace that original SIP controller entry Issue 3 January 2014 153 http ArtTel ru System failover and survivability If the selected value originated from any other source the entire list of configured controllers is copied and saved a
125. ethod the deskphone prompts the installer to enter the 802 1x supplicant credentials for EAP MD5 authentication The default 802 1x supplicant ID is the MAC address of the deskphone The deskphone does not accept null value passwords The default credentials consisting of the values of the DOT1XID and DOT1XPSWD parameters will be used when a new deskphone is first plugged in if the EAP method requires an identity and password In this case authentication will fail because the password is null thus the authentication attempt will not actually contain a password whether or not the default identity is correct An EAP Failure message will be received in response and an 802 1X User Input interrupt screen prompting Enter Credentials is then displayed For all EAP methods if the Supplicant is unauthenticated an 802 1X Waiting 118 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About IEEE 802 1X interrupt screen is displayed when a response is transmitted unless an 802 1X User Input interrupt screen is already being displayed If an EAP Failure frame is received after transmitting a response that contains an identity or a password an 802 1X User Input interrupt screen is displayed unless an 802 1X User Input interrupt screen is already being displayed If an EAP Failure frame is received after transmitting a response that did not contain an identity or a password
126. f the deskphone You can assign any value from 1 to 8 to this parameter Specifies a list of name value pairs that indicate default ring tones or the ring tones that user selects for each Team button administered on the deskphone Specifies the numbered ring tone that user selected other than pre set on the Team Button Ring Type screen The deskphone plays the ring tone that this parameter specifies for all Team buttons that the user administered on the deskphone The parameter can have any value from 1 to 8 Display time according to defined format in the top line and in the call log Values are 0 am pm format 1 24h format Path name for https downloads Character string of 0 to 127 characters representing a directory name or path to directory http ArtTel ru Issue 3 January 2014 109 Administering deskphone options Parameter Name Default Value Description and Value Range TLSPORT TLSSRVRID TPSLIST TRUSTCERTS USE_EXCHANGE_CALENDAR USE_EXCHANGE_CONTACTS USE_QUAD_ZEROES_FOR_HO LD UUIDISPLAYTIME 443 Null Null 10 Destination TCP port used for requests to https server during initialization Values 0 65535 Flag to indicate if TLS server identification is required Valid values are 0 no certificate match necessary TLS SSL connection will be established anyway 1 certificate match required TLS SSL connection will only be established if the server s id
127. failover is set with the DIALPLAN parameter which should contain all needed strings while failed over Calls between sets in the branch are supported using their usual extensions e Outgoing Calls that would normally route to the Session Manager or Communication Manager will instead be routed to the local gateway e Emergency calls to the provisioned emergency numbers as defined in the dial plan will be permitted whether those phones are in failover or normal mode The Emergency softkey is available when a new controller is found e The MWI Message Waiting Indicator will be cleared but voice mail is still available e One button voice mail access will be available if the central voice mail system continues to operate and will make a PSTN call to the voice mail system Depends on correct provisioning e Local deskphone features will be available audio selection speaker headset handset mute e Local deskphone applications will be available local call redial Call Logs Volume Control local contacts speed dials auto dials WML browser WML Browser is dependent on network access to the WML server but cannot be changed e Nothing is saved in PPM when failing over to a secondary for example Audiocodes gateway e Basic local features if provisioned call forwarding will be available call hold consultative hold Attended Transfer Unattended Transfer call forward all call forward on busy call forward on no answer three
128. fy these additional emergency numbers in the settings file 46xxsettings txt or in the Session Manager Note When in failover the Emergency Number must be provisioned on the SIP gateway or the user will not be able to dial it The local proxy routes emergency calls from a user at a visited deskphone so that the local emergency number is called When PHNEMERGNUM is administered using the Emerg softkey overrides the SPEAKERSTAT parameter setting or a user selected preferred audio path This means that even if the Speakerphone is disabled it becomes the default path when the user presses the Emerg softkey Administering voice mail Use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string MSGNUM examples are e A standard telephone number the deskphone should dial to access your voice mail system such as AUDIX or Octel e A Feature Access Code FAC that is configured for the Feature To Voice Mail will allow the user to transfer the active call directly to voice mail FACs are supported only for QSIG integrated voice mail systems like AUDIX or Octel QSIG is an enhanced signaling system that allows the voice mail system and Communication Manager Call Processing to exchange information When the user presses the Messages button on the deskphone that number or FAC is automatically dialed giving the user one touch access to voice mail Issue 3 January 2014 125 http ArtT
129. g the best effort for prompt delivery of the network Background traffic such as bulk data transfers and backups Reserved for future use Traffic meriting extra effort by the network for prompt delivery for example executive e mail Controlled load traffic for critical data applications Video traffic with less than 100ms latency and jitter Voice traffic with less than 10ms latency and jitter Network management traffic w N NOOA Note Priority O is a higher priority than Priority 1 Displaying network audio quality All 9600 Series SIP IP Telephones give the user an opportunity to monitor network audio performance while on a call The Network Information screen in the Avaya menu on the deskphone displays this information Access the Network Information screen from the Avaya A Menu and select the Network Information option directly On touchscreen deskphones access the Home Screen then select Settings then Network Information While on a call the Deskphones display network audio quality parameters in real time as shown in the following table Parameters in real time Parameter Possible Values Received Audio Coding G 711 G 722 G 726A or G 729 Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Issue 3 January
130. he deskphones A Important Avaya does not provide product support for many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any SIP deskphone system If the servers are not functioning correctly the deskphones might not operate correctly Intended audience This document is intended for personnel who administer Avaya Deskphone SIP for the following IP deskphones e 9601 e 9608 e 9608G e 9611G e 9621G e 9641G Issue 3 January 2014 7 http ArtTel ru Introduction Document changes since last issue Issue 0 This is the original version of this document revised and issued in October 2010 to support 9600 series IP deskphone software release 6 0 for four new deskphone models 9608 9611G 9621G and 9641G Release 6 0 was numbered to be compatible with release 6 0 of Avaya Aura Communication Manager and Release 6 0 of Avaya Aura System Manager Issue 1 This version of the document revised and issued in February 2012 to support 9600 Series IP deskphone software release 6 2 for the deskphone models 9608 9611G 9621G and 9641G To separate these phones from previous Issues this document has been renumbered as 16 601944 Issue 1 Issue 2 This version of the document was revised and issued in September 2013 to support the Release 6 2 2 The 6 2 2 release aligns the 9601 SIP deskphone with the latest SIP96x1 Deskphone software Issue 3 T
131. he display name exceeds the specified limit of your deskphone the deskphone truncates the name Do not specify a display name that contains only numbers Issue 3 January 2014 135 http ArtTel ru Administering deskphone options e value Is the relative or an absolute URL of the audio file URLs can include an equals sign If you include the equals sign the system treats the first equals sign as the separator between the display name and the URL The system treats any subsequent equals signs after the first sign as a part of the URL Percent encode a comma if you use it in the URL Ensure that audio files must e Be single channel WAV files e Have encoding as per ITU T G 711 A law or u law PCM with 8 bit samples at 8 kHz or 16 bit samples at 16 kHz e Have a maximum size of 512 KB e Have the combined size not more than 5 MB e Only contain ASCII characters in their file names For example SET RINGTONES Steam Whistle tones swhistle wav Car Horn tones chorn wav Loud Burp tones lburp wav Headset profiles Avaya Deskphone SIP 6 3 introduces headset profiles To get the best audio quality a user can select a headset profile that best matches the acoustic performance of the deskphone and the headset For more information on headset profiles that Avaya supports see the document Avaya one XO 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website By default the deskphone displays the name of the
132. he information that the deskphone needs to present the language as part of the user interface Use the configuration file 46xxsettings txt and these parameters to customize the settings for up to four languages e LANGUAGES The list of languages to be downloaded from which the end user can select a desired display language Each language is listed in the following format MIf_German xml MIf_English xml MIf_CastilianSpanish xml and so on e SYSTEM_LANGUAGE A string indicating the filename of the default system language The string indicates which of the available languages to use for display purposes If this parameter is not set or if no other language has been set by the user or if a user language choice cannot be satisfied the built in English strings are used e LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the default the user can select the built in English language text strings To view multiple language strings see the MLS local procedure in Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP To download a language file or review pertinent information go to http support avaya com unicode Note Specifying a language other than English in the configuration file has no impact on Communication Manag
133. he length of the name exceeds the specified limit of your deskphone the deskphone truncates the name For example SET HEADSET_PROFILE_NAMES Acme Earwigs Spinco Ear Horns In this case if the deskphone has five profiles then the deskphone renames only the first and the third headset audio profiles The deskphone does not rename the second profile or any profile beyond the third profile Hence the deskphone displays the names as follows e Acme Earwigs e Profile 2 e Spinco Ear Horns e Profile 4 e Profile 5 The deskphone ignores all names that you specify in the HEADSET_PROFILE_NAMES parameter that do not have corresponding profiles on the deskphone For example if a deskphone has five profiles and you specify a sixth profile name in the parameter the deskphone will not display the sixth profile name Administering deskphone options Parameter Name Default Value Description and Value Range HEADSYS HOMEIDLETIME HOTLINE HTTPDIR HTTPEXCEPTION DOMAINS HTTPPORT HTTPPROXY HTTPSRVR 10 Null Null Null 80 Null 0 0 0 0 Defines the Headset operational mode Valid values are 0 or 2 General Operation where a disconnect message returns the deskphone to an idle state 1 or 3 Call Center Operation where a disconnect message does not change the state of the deskphone Specifies the number of minutes after which the Home screen will be displayed The ac
134. he user interface failover experience stored in Communication Manager Session Manager does not store any information related to any call e Preserved Media Connections Applies only to Session Manager configurations when moving a subscription from one Session Manager to another In a scenario where the primary Session Manager fails any active shuffled or direct media call will be preserved if a new call is received while a preserved call is active The deskphone allows the user to manually put the active media preserved call on hold or allows the user to switch to the new call and automatically put the preserved call on hold using auto hold A media preserved call displays the failover icon in place of a call associated icon that is left justified on an application line preceding the displayed name or deskphone number When active on a media preserved call the softkeys displayed are Hold blank blank End Call Conference and Transfer are not available When a media preserved call is put on hold the softkeys displayed are Resume blank blank blank The deskphone can receive incoming calls at this point but is not available to make outgoing calls or to invoke AST features The deskphone supports media preservation sufficient for alternate registration if a deskphone experiences a mid dialog failure for example a timed out or failed SIP request or a socket level failure the deskphone behaves as if the dialog had been terminated but does
135. headset profiles that Avaya provides You can use the HEADSET_PROFILE_NAMES parameter to change the name of the headset profiles 136 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 8 Administering applications and options Customizing Applications and Options This chapter covers configuration options for activating or deactivating options and applications The 9600 Series IP Deskphones offer numerous applications like Contacts a call History log Redial and so on Each of these applications allows the user to add delete or in some cases edit entries As the administrator you might want to limit the user functionality This chapter also contains information related to administering the Avaya Menu or Home Screen to include the WML browser and other browser setup information SIP deskphones have a granular way of assigning functionality with a specific parameter for each permission as follows e ENABLE CALL _ LOG Allows end user access to the list of unanswered and answered calls If disabled the History application is not displayed to the user and calls are not logged e ENABLE_REDIAL Allows the end user to redial one to three previously called numbers If disabled redialing is not available to the end user e ENABLE _REDIAL LIST Allows the end user to select a number to redial from a list If disabled only the previously dialed number c
136. heck is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE_DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice or 2 Voice Signaling or e the Unknown Policy Flag U is set to 1 Issue 3 January 2014 123 Administering deskphone options System TLV Parameter Name Name Impact VLAN_IN_USE TIA LLDP MED VLAN_IN_USE set to the VLAN ID in the TLV Network Policy L2QSIG Voice Signaling DSCPSIG If the Layer 2 Priority value in the TLV is not zero and if the Application Type is 2 Voice Signaling L2QSIG is set to the Layer 2 Priority value in the TLV If the DSCP value in the TLV is not zero and if the Application Type is 2 Voice Signaling DSCPSIG is set to the DSCP value in the TLV This TLV is ignored if e the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice or 2 Voice Signaling or e the Unknown Policy Flag U is set to 1 SIP_CONTROLL Proprietary Call SIP_CONTROLLER_LIST will be set to the IP ER_LIST Server TLV Address es in this TLV value TLSSRVR and Proprietary File TLSSRVR and HTTPSRVR will be set to the IP HTTPSRVR Server TLV Address es in this TLV value L2Q Proprietary 802 1 If TLV 1 L2Q set to 1 On If TLV 2 L2Q set Q Framing to 2 Off
137. hhook and Headset buttons and to remap the Speaker button as a Release button You can assign the following values attributes to this parameter Forward Speaker Hookswitch Headset You can assign the following values to each of these attribute e na to disable the button e cc release to remap the button as the Release button For example the following setting disables the Forward Hookswitch Switchhook and Headset buttons and remaps the Speaker button as the Release button SET BUTTON MAPPINGS Forward na Speaker cc release Hookswitch na Headset na CALL_TRANSFER_ 0 Used to specify how transfers are performed when MODE ENABLE_AVAYA_ENVIRONMENT 0 You can assign the following values to this parameter e 0 for attended transfer e 1 for unattended transfer CALLFWDADDR Null Used to specify the URI to which calls are forwarded in failover CALLFWDDELAY 1 Failover environments only Specifies the number of ring cycles generated at the deskphone before the call is forwarded to the Call Forwarding Address if call forwarding on No answer is selected in failover Valid number of ringing cycles are 0 20 70 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range CALLFWDSTAT CALL_PICKUP_RING_TY
138. his is the current version of the document to support the SIP96x1 Deskphone software Release 6 3 Related resources Documentation The following table lists the documents related to this product Download the documents from the Avaya Support website at support avaya com Title Description Installing and Maintaining Avaya Describes the installation procedures for SIP 960 1 9608 9608G 9611 G 9621 G deskphones 9641G IP Deskphones SIP Avaya Aura Session Manager Describes features of Avaya Aura Session Manager Overview Implementing Avaya Aura Session Describes the installation procedures and initial Manager administration information for Avaya Aura Session Manager Upgrading Avaya Aura Session Describes how to upgrade Avaya Aura Session Manager Manager to a new software release Administering Avaya Aura Session Describes how to administer Avaya Aura Session Manager Manager using System Manager 8 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Support Title Maintaining and Troubleshooting Avaya Aura Session Manager Description Describes information for troubleshooting Avaya Aura Session Manager resolving alarms replacing hardware and alarm codes and event ID descriptions Avaya Aura Session Manager Case Provides functionality of Avaya Aura Session Studies Installing and Upgrading Avaya Aura System
139. ial code Regardless of Communication Manager Station button administration this feature will show on the Features menu automatically Supported in Communication Manager 6 0 http ArtTel ru Issue 3 January 2014 41 Configuring Avaya Aura for Avaya Deskphone SIP Administrable Station Features continued Feature Administration Notes Team button Transfer Attended Transfer Unattended one button transfer Whisper Page Note One or more features might not be applicable to specific phone models For more information see the feature specific details provided in this document For additional information about administering Avaya Aura Communication Manager for 9600 Series SIP IP deskphones see the following Avaya documents available on the Avaya support website e Administrator Guide for Avaya Communication Manager Document 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document 555 245 205 e Administering Avaya Aura Communication Manager as a Feature Server Document Number 03 603479 and related Avaya Aura Session Manager documents 42 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 5 Administering DHCP and HTTP servers Software Requirements Ensure that you own licenses to use the Dynamic Host Configuration Protocol DHCP HTTP and HTTPS server software
140. ields e VolumeSettings e LinePreferencelnfo e ListOfOneTouchDialData e ListOfButtonAssignments e SoftMenuKeyList e DialPlanData e ListOfSpeedDialData Issue 3 January 2014 157 http ArtTel ru System failover and survivability e ListOfMaintenanceData e ListOfTimers e VMONInfo e ListOfRingerOnOffData e ListOfNumberFormatRules e ListOfldentities e MWExt e VMNumber If the getAllEndpointConfiguration request fails the deskphone does not continue with the other Session Manager requests In this case the getContactList request doesn t occur causing no contacts and no New softkey to be displayed in the Contact list Failover failback behavior System performance The survivability characteristics of the system as a whole are dependent on the configuration and behaviors of all the SIP network elements such as phones and proxy servers as well as the traditional network elements like routers and DNS servers The endpoint detects a failure within approximately 90 seconds of the time the failure occurs when TCP or TLS connections are used Once a failure has been detected the endpoint completes its selection of an Active controller within approximately 5 seconds With simultaneous registration available in a multiple Session Manager environment with SIP software Release 2 6 both failover failback transition time and behavior is minimized Deskphone behavior during failover During failover 9600 Series SIP IP Deskph
141. ificate of the Microsoft Exchange server Use the TRUSTCERTS parameter in the 46xxsettings file to specify the Exchange server public root certificate For example SET TRUSTCERTS ExchangeServer pem In case if the Exchange server presents an identity certificate that is issued by an intermediate CA then you must also install any intermediate CA certificates along with the root certificate so that the deskphone validates the certificate chain right up to the root e TLSSRVID If this parameter is set to 1 then TLS SSL connection is established only if the server identity matches the server certificate You can disable this parameter if the server has multiple FQDN or different FQDN internally and externally such that the single certificate does not have the correct name in all instances Administering the WML browser SIP software release 6 3 1 provides a WML browser If administered the 9601 9608 9608G and 9611G deskphones display the Browser option on the Avaya A Menu and 9621G and 9641G deskphones display the Browser option under Home screen Note The WML browser on a 9601 deskphone does not support image rendering Set the configuration parameter WMLHOME in the settings file to link the Browser Home page to the Avaya A Menu and to include the Browser option on the Avaya A Menu The Browser application is listed if and only if it is properly administered as specified in Avaya one X Deskphone Edition for 9600 IP Telephones Ap
142. in the settings file ENABLE_PRESENCE The default of 0 indicates presence tracking is not enabled A setting of 1 enables presence of individuals whose handles have been established on the Contact list PRESENCE_SERVER If the address of the SIP proxy registrar is different than the presence server the IP address of the presence server must be specified using the PRESENCE_SERVER parameter ENABLE _AUTOMATIC_ON_THE_PHONE_PRESENCE This parameter controls whether on the phone presence status is sent out automatically when user whose presence is tracked is on a call or goes off hook This is enabled by default Calls on bridged line appearances that the local user has not bridged to do not affect the trigger of the on the phone presence update The default of 0 indicates this option is disabled when the person whose presence is being tracked goes off hook his or her presence is not reported A setting of 1 default enables automatic on the deskphone presence Instant Messaging Note The Instant Messaging feature is not supported on the 9601 deskphone The Instant Messaging IM feature allows a user to communicate through text messages When user A initiates an IM to user B user B receives a notification on the Topline of the screen Then user A and B are able to have an IM conversation The deskphone stores the IM conversations in the History log Each deskphone can store IMs up to size 2 MB If a user logs Issue 3 January
143. ing audio and requires a local unmute You can gain access to CC Elite features through a shared control client registered with the same Address of Record AOR Support for 9601 SIP deskphone This release aligns the 9601 SIP deskphone with the latest SIP 96x1 Deskphone software The 9601 SIP deskphone supports the following features with the mentioned limitations e Advanced Conferencing with Avaya Aura Conferencing 7 x Conference details screen is not provided e WML Browser The image rendering is not supported on the browser The following features are not supported on the 9601 SIP deskphone Call Center Elite features Enhanced Call Forwarding Instant Messaging Large Text Per Contact Ring Control 12 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Features introduced in the 6 3 release Features introduced in the 6 3 release The release 6 3 includes the following new features Feature Description Calling and called party specific ring tones Users can assign any available ring tone to calls associated with calling or called parties for the following cases e A call to the deskphone from a known calling party e A call to the deskphone after being forwarded from a known called party You can choose to hear the tone from the calling deskphone or the first phone that forwarded the call e A call to the deskphone for
144. intaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Changing the signaling protocol For enterprises requiring both H 323 and SIP based protocols there are two ways to specify the protocol to be used by all or specific deskphones 1 The SIG parameter can be set in DHCP Option 242 Site Specific Option Number or in the 46xxsettings txt file This setting will apply to all Deskphones except those for which SIG has been manually configured to a value of H 323 or SIP using the SIG Craft procedure 2 The SIG parameter can be set on a per deskphone basis using the SIG Craft procedure as described in Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP About the upgrade file The upgrade file specifies whether the deskphone needs to upgrade the software or not The upgrade file is either H 323 specific 96x1Hupgrade txt or SIP specific 96x1Supgrade txt Do not alter the upgrade file and use the 46xxsettings txt file to customize your settings instead About the settings file The settings file contains the parameters that you can use to customize your enterprise 9600 Series IP Deskphones Note You can use one settings file for all your Avaya IP deskphones The settings file includes configuration parameters for 9600 Series SIP IP Deskphones that are covered in this document 4600Series IP Deskphones and 1600 Series IP Deskphones as covered in the 4600 Series IP Telephone LAN A
145. io se en oh a 26 oa a Display A RA 5 Software Checklist o es ao s ewo a a a 43 Ce see ee ay Software Distribution Packages 53 Network Considerations Other A AA cg 26 Software Telephone 2 o 2 53 Network Information Required 25 GATP Loc kb L L L LLL 102 INE OTE Progress TONGS EOS go aos tes Station Number Portability 30 a Ae y Ore a ee ae i Survivability 0 ee 151 154 lds Bu a PONET A IA Survivability Activity and Controller Determination 154 A A A Survivability Configuration Examples 152 NTE POSE air sosa A e Survivability Provisioning 152 Survivability Setting a Controller for 153 O Switch Compatibility 4 35 System Failover and Survivability 151 Options and Applications Administering 137 System Performance during failover failback 158 Options Administering 65 Options Customizing 137 Other Network Considerations 26 T TCP UDP Port Utilization 30 P Telephone Administration 17 37 Telephone and File Server initialization 21 Port Utilization Telephone and SES Server initialization 22 TCP UDP lt ens bura goso ee ee 30 Telephone Options Administering 65 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy http ArtTel ru Issu
146. ions Parameter Name Default Value Description and Value Range FAST_RESPONSE_ TIMEOUT G726_PAYLOAD_TYPE GMTOFFSET GROUP HEADSET_PROFILE HEADSET_PROFILE_DEFAULT 4 110 0 00 The value of the Fast Response Timer for failover The valid values are 0 32 seconds Note This parameter is mandatory in System Manager and the System Manager value overwrites this value The default value in System Manager is 2 seconds RTP dynamic payload used for G 726 Range is 96 to 127 Offset used to calculate time from GMT reference time Default string length positive or negative number of hours and minutes less than 13 hours Consists of 1 to 6 characters optionally beginning with or followed by one or two number digits whose combined value is from 0 to 12 optionally followed by a and two numeric digits whose combined value is from 00 to 59 The conditional parameter with which different groups of deskphones can have different parameter settings within the same 46xxsettings txt file This is typically set using the CRAFT menu on the deskphone and it cannot be set through the 46xxsettings file Specifies the headset audio profile that the user selects If the user selects a headset audio profile the deskphone overrides the default profile and provides the profile specified in this parameter The parameter can have any value from 0 to 20 The value 0 indicates that the user did not select a
147. is received in response to a DHCPREQUEST sent to renew the deskphone s IP address lease a log event record is generated with a Log Category of Issue 3 January 2014 49 Administering DHCP and HTTP servers DHCP If a DHCPNAK is received in response to a DHCPREQUEST sent to renew the deskphone s IP address lease the deskphone will immediately cease use of the IP address a log event record will be generated IPADD will be set to 0 0 0 0 and the deskphone will enter the DHCP INIT state Option 55 Parameter Request List Acceptable values are 1 subnet mask 3 router IP Address es 6 domain name server IP Address es 7 log server 15 domain name 26 Interface MTU 42 NTP servers SSON site specific option number Option 57 Maximum DHCP message size Release 2 5 value is 1000 prior to R2 5 value was 576 Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 Option 242 Site Specific Option Number SSON You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR is administered appropriately elsewhere Avaya recommends that
148. ites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on Avaya hardware and software Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com or such successor site as designated by Avaya Please note that if you acquired the product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLEON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE
149. ize pixels 217 x 130 232 x 140 232 x 140 Color depth bit 16 16 16 Format JPG JPG JPG Issue 3 January 2014 139 http ArtTel ru Administering applications and options Presence Presence is the ability for the end users to send their availability status to others and to track the availability status of a set of contacts Presence tracking is managed by the presence server Presence administration is dependent on your operating environment for example the servers and software For information about administering presence in specific environments search on presence at http support avaya com Presence notification Presence notification occurs only if the ENABLE_PRESENCE parameter in the 46xxsettings file is set to 1 Additionally if the address of the SIP proxy is different than the presence server the IP address of the presence server must be specified using the PRESENCE_SERVER parameter The deskphone tracks and reports the following presence states e Contact is logged in registered and the line is idle e Contact is not logged in e Contact is sending all calls to another number e Contact is currently on a call e Contact is currently on a conference call e Contact is away from the deskphone the screen saver is on if administered e Contact locked the deskphone e The deskphone displays the page specified in the WMLIDLEURI parameter e No presence can be tracked for this contact due to system or server differences
150. kphone includes G726 capability in an outbound INVITE request and accepts G726 when received in an incoming INVITE request Values are O disabled off 1 enabled on Enable or disable G729A codec capability of the deskphone Values are 0 G 729 disabled If set to 0 processing of G729A as a capability is disabled 1 The deskphone advertises a preference for G 729 A enabled without Annex B support in an outbound INVITE request and accepts either G729A or G729A with annex B support G 729AB when received in a 2000K response or an incoming INVITE request If set to 1 Incoming INVITE request the deskphone accepts either G729 A or G729AB 2 The deskphone advertises a preference for G 729 A enabled with Annex B support G 729AB in an outbound INVITE request and accepts either G729A or G729AB when received in a 2000K response or an incoming INVITE request If the parameter is set to 2 Incoming INVITE request the deskphone accepts either G729A or G729AB Enable or disable the ability to modify contacts if the Contact application is enabled Values are 0 Disabled 1 Enabled Determines whether a received Out Of Dialog OOD REFER must have TLS transport Values are 1 The ODD REFER must have TLS 0 The ODD REFER must have either TCP or TLS http ArtTel ru Issue 3 January 2014 79 Administering deskphone options Parameter Name Default Value Description and Value Range ENABLE_PHONE_
151. l However in some scenarios the same transaction may succeed if re attempted once the transition to a new controller has been completed The deskphone always registers to a configured controller with the credentials username password of the user who is currently logged in even if the deskphone transitions from one controller to another As described in the corresponding deskphone user guide certain features may not be available and functionality may be limited or work differently during any stage of failover limbo transition or failback Calls can still be placed and received and other deskphone functions remain active The following apply when a deskphone is in failover mode e f the user is active on a call a failover icon displays when failing over to a non AST controller and messages like Link recovery Limited phone service and Calls may be lost inform the user of a failover situation The message Limited phone service also displays during failover transition from one Session Manager server to another when the subscriptions have not yet been moved successfully to the secondary Session Manager The only user options are to navigate to the Phone screen by pressing the OK softkey or the Phone button or hang up the call e When failing over to a third party secondary controller the deskphone displays an Acquiring Services screen The deskphone might also display a Call Preservation message window Most other screens and
152. l area code 1 User must dial the area code for local calls Numerical code of severity level Store entries to the local event log if event occurs with a severity level whose numerical code is equal to or less than the LOCAL_LOG_LEVEL value Values are 0 emergencies 1 alerts 2 critical 3 errors 4 warning 5 notice 6 informational 7 debug Locally enforces the display when Privacy header is included in the INVITE for an incoming call Values are 0 Disabled the responsibility for privacy is with the call server 1 Enabled the responsibility for privacy is with the endpoint Comma separated list of keywords in standard string format representing logging categories software modules or functions to be included in lower level logging Logging implementation blocks all traces at level Warning or lower unless the category corresponding to a given trace is enabled If the LOCAL_LOG_LEVEL is set to Warning or lower this parameter would enable low level traces from the adaptors or manager as indicated Applies to all logging mechanisms syslog and local log Example ALSIP SESSION enables debug level traces from the ALSIP adaptor and Session manager List of custom logo definitions used as background on display Each logo tuple is delimited by commas Each logo tuple contains logo label verbatim label displayed on the screen and logo URL Logo label and URL are separated from one another by a String m
153. lease expires If set to 0 Yes the deskphone continues using the IP Address until it detects reset or a conflict see DHCP Generic Setup Dial plan for operation with a secondary controller The DIALPLAN parameter is used to determine one or more valid dialstrings Valid value is O to 1023 characters that define the dial plan See Setting the dial plan on SIP deskphones for more information Allows the deskphone to discover whether it is in an Avaya environment where SIP AST features are supported Valid values are O Non Avaya environment do not auto discover AST support 1 Avaya environment auto discover AST support The SIP proxy server controller may or may not support AST 74 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range DISPLAY_NAME_NUMBER 0 DNSSRVR 0 0 0 0 DOMAIN Null DOT1X 0 DOT1XEAPS MD5 http ArtTel ru Indicates whether the calling party s number will be displayed next to the caller name on an incoming call If this parameter is not set the deskphone displays only the caller name Valid values are 0 Show caller name only 1 Show caller name followed by number 2 Show caller number only 3 Show caller number followed by name Note For Avaya Aura CC
154. lects any idle call appearance for IDLE_APPR conference or transfer The selection of idle call appearance applies only when the transfer or conference is initiated from a bridged appearance This parameter is ignored if CONF_TRANS ON PRIMARY_APPR is set to 1 Valid values are e 0 if an idle bridged call appearance of the same extension is not available the conference or transfer fails e 1 if an idle bridged call appearance of the same extension is not available an idle call appearance is used BAKLIGHTOFF 120 Number of minutes without display activity to wait before turning off the backlight Values range from zero never turn off through 999 minutes 16 65 hours BCA_BUTTON_RING_TYPE_PE Each Specifies a list of name value pairs that indicate R_BUTTON name value default ring tones or the ring tones that user selects pairhasthe for each Bridged Call Appearance administered on same value the deskphone as the PERSONA LWAV parameter BRANDING_VOLUME 5 The volume at which the deskphone plays the Avaya audio clip when the user logs in to the deskphone or unlocks the deskphone Accepted values are 1 through 8 1 is the minimum volume and 8 is the maximum volume http ArtTel ru Issue 3 January 2014 69 Administering deskphone options Parameter Name Default Description and Value Range Value BUTTON _MAPPINGS Null A mechanism for a Contact Center environment to disable the Forward Speaker Hookswitch Switc
155. less the static IP address is subsequently unassigned manually Since manual entry of an IP address is an error prone process you must ensure the following e A minimum of two DHCP servers are available for reliability e A DHCP server is available when the IP deskphone reboots e A DHCP server is available at remote sites if WAN failures isolate IP deskphones from the central site DHCP servers A file server HTTP or HTTPS provides the deskphone with an upgrade file and if appropriate new or updated binary software See Step 3 Downloading files on page 21 You can further edit the 46xxsettings txt settings file to customize the deskphone parameters for your specific environment For more information see Chapter 7 Administering deskphone options Administering the DHCP Server This section concentrates on the simplest case of a single LAN segment You can use the information provided here as a basis for more complex LAN configurations CAUTION Before you start understand your current network configuration An improper installation will cause network failures or reduce the reliability and performance of your network Configuring DHCP Option 242 SSON For SIP based 9600 Series IP Deskphones you can specify the value of some configuration parameters using DHCP option 242 the default site specific option If you have 46xx phones that use option 176 you can make a copy of an existing option 176 Then using that copy t
156. list of up to 5 Microsoft Exchange server IP or DNS addresses used to connect to Microsoft Exchange server to access calendar data The list is sent to the deskphone and is used by the deskphone to access Microsoft Exchange All servers are tried until the deskphone finds the server to use The EXCHANGE_SERVER_IN_USE is displayed under the Avaya A Menu Network Information IP Parameters or by accessing the Craft Local Administrative Procedures Menu under the View Procedure e EXCHANGE_USER_DOMAIN Domain information for example avaya com used to access an Exchange server to download calendar information Can be set via a SET command in settings file or at the deskphone under Exchange Integration Options and Settings Advanced Options Together with EXCHANGE_USER_ACCOUNT as entered by the end user provides a full URL Example the EXCHANGE_USER_DOMAIN avaya com and the EXCHANGE_USER_ACCOUNT of userxyz provides the URL userxyz avaya com e ENABLE_EXCHANGE_REMINDER Set via the settings file or by the end user at the deskphone Must be saved persistently in device data If this value is Yes 1 the popup notification is enabled If this value is No 0 popup notification is disabled e EXCHANGE_REMINDER_TIME Time in minutes at which the user is reminded of an appointment or calendar item Set via the settings file or by the end user at the deskphone Must be saved persistently in device data e EXCHANGE_SNOOZE_TIME Set via
157. lity Tuning for IP Telephones available on the Avaya support website www avaya com support Issue 3 January 2014 67 http ArtTel ru Administering deskphone options Parameter Name Default Description and Value Range Value AUDIOSTHD 0 Headset sidetone setting Values are 0 Default no change 1 Three steps softer than nominal 2 Off inaudible 3 One level softer than nominal 4 Two steps softer than nominal 5 Four steps softer than nominal 6 Five steps softer than nominal 7 Six steps softer than nominal 8 One step louder than nominal 9 Two steps louder than nominal AUDIOSTHS 0 Handset sidetone setting Values are 0 Default no change 1 Three steps softer than nominal 2 Off inaudible 3 One level softer than nominal 4 Two steps softer than nominal 5 Four steps softer than nominal 6 Five steps softer than nominal 7 Six steps softer than nominal 8 One step louder than nominal 9 Two steps louder than nominal AUTH 0 Authentication flag for settings file download Values are O secure setting file download is not required 1 secure setting file download is required 68 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value AUTO_SELECT_ANY_ 0 Automatically se
158. mizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value DSTSTOP 1SunNov2L Used to identify stop date for automatic change to Daylight Saving Time Default string length with a format of either odddmmmht or Dmmmht where O one character representing an ordinal adjective of 1 first 2 second 3 third 4 fourth or L last ddd 3 characters containing the English abbreviation for the day of the week mmm 3 characters containing the English abbreviation for the month h one numeric digit representing the time to make the adjustment exactly on the hour at hAM 0h00 in military format where valid values of h are 0 through 9 t one character representing the time zone relative to the adjustment where L is local time and U is universal time D one or two ASCII digits representing the date of the month from 1 or 01 to 31 or the character L which means the last day of the month DTMF_PAYLOAD_TYPE 120 RTP dynamic payload used for RFC 2833 signaling Range is 96 to 127 ENABLE_AUTOMATIC_ON_TH 1 This parameter controls whether on the phone E_PHONE_PRESENCE presence status is sent out automatically when user whose presence is tracked is on a call or goes off hook Calls on bridged line appearances that local user has not bridged to do not affect the trigger of the on the phone presence update Valid values are
159. mments infodev avaya com http ArtTel ru Setting the dial plan on SIP deskphones PSTN_VM_NUM PSTN access number for Voice Mail system This parameter specifies the telephone number to be dialed automatically when the deskphone user presses the Messaging button under a non AST controller The deskphone places a PSTN call out from the local office and back in to the location that houses the voice mail server Additional codes necessary to reach a specific user s voice mail box may also be included Example 1 SET PSTN_VM_NUM 96135550123 ENABLE_REMOVE_PSTN_ACCESS_PREFIX When the deskphone is operating with a non AST controller and the value of the parameter is 0 the PSTN access prefix defined by the parameter PHNOL is retained in the outgoing number If the value is 1 then the PSTN access prefix is stripped from the outgoing number PHNLAC A string representing the deskphone s local area code When set this parameter indicates the endpoint s local area code which along with the parameter LOCAL_DIAL_AREA_CODE allows users to dial local numbers with more flexibility Example SET PHNLAC 617 LOCAL_DIAL_AREA_CODE A flag indicating whether the user must dial the area code for calls within same area code regions When the parameter is 0 the user does not need to dial the area code when this parameter is 1 the user needs to dial the area code When this parameter is enabled 1 the area code parameter PHNLAC should also b
160. mpt to monitor when Failover occurs The list of elements in the SIP_CONTROLLER_LIST parameter which can also come from Session Manager and the user interface The new name for a SIP proxy for example Session Manager or a local gateway or local survivable gateway Differentiated Services an IP based QoS mechanism Extensible Authentication Protocol or EAP a universal authentication framework frequently used in wireless networks and Point to Point connections defined by RFC 3748 EAP provides some common functions and a negotiation of the desired authentication methods two of which are EAP MD5 and EAP TLS When EAP is invoked by an 802 1X enabled NAS Network Access Server device such as an 802 11 a b g Wireless Access Point modern EAP methods provide a secure authentication mechanism and negotiate a secure PMK Pair wise Master Key between the client and the NAS 1 of 3 http ArtTel ru Issue 3 January 2014 169 Glossary Failover Failback H 323 Monitored Controller s OPS PPM Presentity Primary Controller Proxy Server PS Selection of a lower priority call controller to become the active controller when the highest priority primary call controller becomes unavailable Return to normal operation by selection of the highest priority primary call controller as the active controller A TCP IP based protocol for VoIP signaling An alternative to SIP for VoIP signaling One of the two p
161. n see About Link Layer Discovery Protocol LLDP on page 120 About controllers A controller is a proxy server that routes the calls A controller also works like a registrar and an interface between Communication Manager and the deskphone for example Avaya Aura Session Manager Administrative tasks The following list depicts administration for a typical Avaya Aura Deskphone SIP network Your own configuration might differ depending on the servers and system you have in place 1 Avaya Aura Communication Manager 6 0 or later with Session Manager 6 1 or later administered Avaya Aura System Manager must also be administered for multiple Session Manager environments See Supported SIP environments on page 35 for information about release compatibility 2 LAN and applicable servers file servers Network Time server administered to accept the deskphones 3 Deskphone software downloaded from the Avaya support site 4 46xxsettings file updated with site specific and SIP specific information as applicable 18 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administrative tasks 5 9600 Series Telephones installed For more information see Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP 6 Individual SIP Deskphones updated using Craft procedures as applicable For more information see Local
162. n Comment Next Note Leave empty this cell is not currently used Reserved for future use Cadence Patterns Cadence patterns are set for internal and States external priority and intercom calls Cadence 1 to 8 Cadence Duration Next Cadence Cadence Next Index Create xml The duration of the cadence in milliseconds from 0 to 216 The next cadence is executed after the current cadence value is completed This is used to create a loop of notes For example if number 1 is used for cadence state 8 when cadence 8 is completed cadence 1 will follow Leave empty this cell is not currently used When all applicable cells have been filled in use this control to create an xml file for this specific tone Reserved for future use Downloadable ring tones You can specify list of audio files that deskphones can download as ring tones The users can select the required ring tone from the downloaded list The audio files list can contain 0 to 1023 UTF 8 characters Provide the list of audio files as name value pairs separated by commas without any intervening spaces where e name Is the display name that you assign to the ring tone Ensure that you Do not include a comma an equals sign or a double quote character in the display name Quote the entire list if you include spaces in any of the display name Specify the display name that has the length that your deskphone can display If the length of t
163. nd requirements 15 About 9600 Series IP Deskphones 0 0 cece eee eee eee eee eee 15 Administrative requirements lt lt lt lt lt c gt 2 00 20 ese rss essen deans 15 Administration alternatives and optionS 000 0c eee eee eee 16 ABOUL CONTO ES cari D con E E aa Guelace as asi E aa 18 Administrativo ASKS s6ciiaSiiscdbesiesiiwsindetiadia biases bess ds daiwa odin 18 Administrative checklist ironia ri RARA RA AAA 19 Deskphone Initialization Process Overview 200 e eee eee ee eee eee 21 Step 1 Accessing the NetWork 2 2 22 22 c0cc00eesceeseeerdens seers or 21 Sten 2 DHCP ProcessiiiG i4is4 460554 e054 c406N Ada eae Rees dae NAA e eas 21 Step 3 Downloading TOS nose ncteccesccehe il seas a as 21 Step 4 Registering with Session Manager 000e cece ee eee eee 22 Error conditions resina ran ARANA ARRE AARAR 22 Chapter 3 Network requirementS oooooooooorrnnrnmnnnoo 23 Performing a network assessment o oooccnccoc eee eee eens 23 Hardware FOQUIESMONES lt lt sicccca a we eee oe ee alk keene dew eel eal 23 Server EQUIFCMIENINS occiso aa dake ddedeedcnscocwusuces 23 DHCP SEVE 6645555445 sR ASR SG wdSSSDSEDARAEROTEADADRASAAGRDS SKS D REM RD 24 HTTPATTPS SEVE 6 iix 4 iow ise rra dd AA 24 Network Time Protocol NTP Server 0 00 cece eee ee eee eee eee 24 Presence SEF VICES o iii a e a el mye 24 PUSH SCIWVE iisisa ririiia ici airada aida 25 Required ne
164. nistering DHCP and HTTP servers for dynamic addressing For static addressing see Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP e Tagging Control and VLAN administration for the deskphone if appropriate as covered in Chapter 7 Administering deskphone options e Quality of Service QoS administration for the deskphone if appropriate QoS is covered in QoS on page 28 e Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP e Interface administration for the deskphone as appropriate Administer the deskphone to LAN interface using the PHY1 parameter described in Chapter 3 Network requirements Administer the deskphone to PC interface using the PHY2 parameter described in Interface Control in Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP e Application specific deskphone administration if appropriate as described in Chapter 7 Administering deskphone options An example of application specific data is Web specific information required for the optional Web browser application Note that optional Web browser capabilities are not available for the four deskphone models covered by this release Administration alternatives and options indicates that you can administer system configuration parameters in a variety of ways and use the following administrative mechanisms e Maintaining
165. non Avaya or failover server environment A dialable string representing deskphone number or Feature Access Code This dialable string is used to call into the messaging system e g when pressing the Message Waiting button 98 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range PUSHCAP 00000 PUSHPORT 80 QKLOGINSTAT 1 RDS_INITIAL_RETRY_ATTEMP 15 TS RDS_INITIAL_RETRY_TIME 2 String representing push capabilities Consists of five digits abcde where e ais to control phonexml pushes and supports only the barge in priority e bis to control audio transmit pushes e cis to control audio receive pushes and multicast pushes e dis to control display or Web pushes e eis to control top line pushes The valid values for abcde are 0 1 and 2 where e 0 is to disable e 1 is to support barge in pushes e 2 is to support normal pushes For example SET PUSHCAP 12222 sets barge in pushfor phonexml and both barge in and normal pushes for remaining push types String representing the TCP listening port number used for the deskphone s HTTP server Values are 2 to 5 ASCII numeric digits 80 through 65535 Quick login status indicator that specifies whether a password must always be entered manually when the de
166. nsider PROCPSWD as a high security technique to inhibit a sophisticated user from obtaining access to local procedures This section provides information on parameters that can be set from the 46xxsettings file You can also set some of these parameters through LLDP DHCP the Craft menu or download them from the Avaya Aura System Manager that is PPM A predefined order determines the parameter value that a deskphone uses For more information about the order in which a deskphone uses parameter values see Administration alternatives and options on page 16 Issue 3 January 2014 65 http ArtTel ru Administering deskphone options Customizable system parameters for SIP based 9600 Series IP Deskphones Note Depending on your server configuration some of the parameters mentioned in the table might not work in your environment Ensure that the configurations in the 46xxsettings txt file matches with the configurations that you perform through System Manager VLAN settings Parameter Name Default Value Description and Value Range TOOREL_SUPPORT AGCHAND AGCHEAD AGCSPKR Used to control the optional tag 100rel in the INVITE header field The values are e 0 when the tag is not included e 1 when the tag is included Automatic Gain Control status for handset Values are O disabled 1 enabled Automatic Gain Control status for headset Values are O disabled 1 enabled Automatic Gain Control status for speaker Value
167. nter Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com or such successor site as designated by Avaya Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation Hosted Service s and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support See the Avaya Support website http support avaya com for Product or Hosted Service notices and articles or to report a problem with your Avaya Product or Hosted Service For a list of support telephone numbers and contact addresses go to
168. o administer DHCP option 242 you can either e Leave any parameters or that of 46xx phones that the 9600 series SIP IP deskphones do not support in Option 242 or e Delete unused or unsupported 9600 IP series deskphone parameters to shorten the DHCP message length You can set the following parameters in the DHCP site specific option for 96xx deskphones although most of them can be set in the 46xxsettings txt settings file as well as described in 44 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering the DHCP Server Parameters set by DHCP in a site specific option Parameter Description DOT1X DOT1XSTAT HTTPDIR HTTPPORT HTTPSRVR ICMPDU ICMPRED L2Q L2QVLAN LOCAL_LOG_LEVEL PHY1STAT PHY2STAT PROCPSWD PROCSTAT REUSETIME http ArtTel ru Controls the operational mode for 802 1X The default is 0 pass through of multicast EAPOL messages to an attached PC and enable Supplicant operation for unicast EAPOL messages Controls 802 1X Supplicant operation The default value is O supplicant disabled Specifies the path to prepend to all configurations and data files the deskphone might request when starting up i e the path relative to the root of the HTTP file server to the directory in which the deskphone configuration and date files are stored The path may contain no more than 127 characters and may c
169. oIP signaling both of which 9600 Series IP Telephones support Surviveable Audiocodes server used as a gateway to survive failover A supported local Gateway gateway with Proxy or B2BUA capabilities TFTP Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP deskphones SIP deskphones use HTTP or HTTPS instead of TFTP Watcher A user subscribing for presence notification on a particular Presentity 3 of 3 Issue 3 January 2014 171 http ArtTel ru Glossary 172 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Appendix B Countries with specific network progress tones About network progress tones The SIP based 9600 Series IP deskphones provide country specific network progress tones which are presented to the user at appropriate times The tones are controlled by administering the COUNTRY parameter for the country in which the deskphone will operate Each Network Progress Tone has six components as follows e Dialtone e Ringback e Busy e Congestion e Intercept e Public Dialtone All countries listed in this appendix are applicable to the 96xx phones Some of the dialtone entries have changed from previous releases to be distinctively different than the public dialtone entries Alphabetical country list A Abu Dhabi Albania Argentina Australia Austria Issue 3 Janu
170. of Management Information Version 2 SMlv2 The Deskphones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 The Deskphones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict the IP Addresses from which the deskphone accepts SNMP queries with the SNMPADD parameter You can also customize your community string with the SNMPSTRING 26 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Other network considerations parameter For more information see Chapter 5 Administering DHCP and HTTP servers Note SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING parameters appropriately For more information about SNMP and MIBs see the IETF Web site www ietf org The Avaya Custom MIB for the 9600 Series SIP IP Telephones is available for download in txt format on the Avaya support Web site at www avaya com support Note The SIP software release 2 6 MIB is different than that of release 6 3 1 MIB Ensure to download the MIBs applicable to your environment Registration and authentication 9600 Series IP Deskphones require an outboard proxy SIP OPS extension on Communication Manager and a login and password on the
171. on 140 GROUP Parameter lt s e es s aowa eso 62 Presence User Interface 140 H Q Hardware Requirements 23 Qos HTTP HTTPS Server s esor cxarma axa 24 Administrative Parameters 17 l R IEEE 802 1D and 802 1Q 29 Related Documentation 173 IEEE B02 Ke e g dhe sas od had ites Sde et ER 118 Requirements sors sa s iias a as ee ee ee es 15 Initialization Process for 9600 Series IP Telephones 21 Call Server e x s ee a we A a 35 Integrating Microsoft Exchange Calendaring 142 Hardware 24000 23 IP Addresses administering 17 Network 2 ee 23 ITU Documents o o o 173 GIVEN slats a a a ee 23 Ring Tones Avaya Standard 132 L Customized c s ae ee a a a 133 Language Selection 127 Korean O ala A ee 133 Link Layer Discovery Protocol LLDP 120 Ring Tones Customizing 132 LLDP Data Units Transmitted 121 Local Administrative Options 119 S SSCUMILY uc a ae ea Se E 33 M Server Administration 4 43 Microsoft Exchange 142 Server Administration DHCP 44 Monitored Controllers o ooa 155 Server Requirements a aaa 23 Setting Up the WML Browser 138 Setings File o oea s e ae a 54 N Signaling Protocol Changing 54 SNMP
172. on Range is 4 3600 seconds Exceptions domains for the WML browser proxy server If WMLPROXY is resolved and WMLEXCEPT is null the HTTP proxy server defined by WMLPROXY is used for all transactions of the WML browser application If WMLEXCEPT is not null the HTTP proxy server is only used for the URLs whose domains are not on the WMLEXCEPT list Format is zero or more strings in DNS format separated by commas without any intervening spaces Specifies whether a Web Application Help item is displayed on the Home screen if no WML apps are administered and WMLHOME is null Values are 0 Disabled 1 Enabled http ArtTel ru Issue 3 January 2014 111 Administering deskphone options Parameter Name Default Value Description and Value Range WMLHOME WMLIDLETIME WMLIDLEURI WMLPORT WMLPROXY Null 10 Null 8080 Null Home page for WML browser If this parameter is null the deskphone will not display the browser option under the A Avaya Menu If non null the URL specified is retrieved via HTTP and rendered in the Web page display area when the WML browser application is initially accessed Value is zero or one URL Number of minutes of inactivity until the Web browser will display the idle URL When the Web idle timer reaches the number of minutes equal to this parameter the deskphone sends an HTTP GET for the URI specified by WMLIDLEURI Valid value is 1 999 Note that
173. on Manager Exclusion Yes Exchange integration Yes Yes Extend Call for EC500 Yes Extended Group Call Yes Pickup Group Call Pickup Yes Group paging Yes Hotline Yes Instant Messaging Yes Malicious Call Trace Yes Message Waiting Although MWI is not Yes Indication available users can access their voice mailbox using the Message button if the parameter PSTN_VM_NUM is administered Mute alert Yes Yes One Touch Recording Yes Yes Presence Yes Priority Call Yes Send All Calls Enable Yes Disable SSH support Yes Yes Team button Yes Third Party Call No Yes Forward http ArtTel ru Issue 3 January 2014 39 Configuring Avaya Aura for Avaya Deskphone SIP Survivable Normal Operation with Feature Operation with Communication Manager Third Party Proxy Session Manager Third Party Call No Yes Forward Busy Don t Answer Third Party Send All No Yes Calls Transfer attended Yes Yes Transfer unattended Yes No URI dialing Yes Yes Whisper Page Yes WML browser Yes Yes Note Some of the features may not be applicable to specific phone models For more information see the feature specific details provided in this document Administering stations Administering features The following buttons can be administered for a 9601 9608 9608G 9611G 9621G and 9641G SIP deskphone unless otherwise noted Administrable Station Features Feature Administration Notes 3 Way Conferencing Local on the deskphone
174. ones will e Locate multiple controller addresses in priority order e Detect the availability of each controller e Transition automatically to lower priority controllers whenever a high priority controller fails or becomes unreachable automatic failover e Transition from lower priority controllers to a high priority controller failback either automatically or as a result of explicit administrator activity e Preserve active calls to the greatest extent possible in the event of a transition and e Preserve as many call and system features as possible when operating under failure conditions 158 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Controller Determination and Survivability Activity e Be in a pushable state during transition when the primary controller is lost and the deskphone is not connected to a secondary controller Once the deskphone is registered on secondary controller and regardless if the deskphone is active on a call the deskphone is in a pushable state just as if were connected to primary server The deskphone is always in a pushable for state for all normal or barge in Top Line Display Audio Receive Transmit or phonexml pushes for all transition conditions In general the deskphone does not attempt to preserve SIP transactions in progress when a controller failure is detected and some mid call features like conferencing can fai
175. ontain no spaces If an Avaya file server is used to download configuration files over HTTPS but a different server is used to download software files via HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations The command is SET HTTPDIR lt path gt In configurations where the upgrade and binary files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt Destination port for HTTP requests default is 80 IP Address es or DNS name s of HTTP file server s used for file download settings file language files code during startup The files are digitally signed so TLS is not required for security Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute Controls whether ICMP Redirect messages are processed The default is O redirect messages are not processed 802 1Q tagging mode The default is 0 automatic VLAN ID of the voice VLAN The default is 0 Controls the severity level of events logged in the local event log The default is 3 error critical alert and emergency events are logged Controls the Ethernet line interface
176. ontrols INVITE behavior The valid values are e 1 to enable SDP capability negotiation e 0 to disable SDP capability negotiation Controls the display of a secure call icon on the user interface Values are 0 The icon is not displayed 1 The icon is displayed 102 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range SEND_DTMF_TYPE SIG SIG_PORT_LOW SIG_PORT_RANGE SIMULTANEOUS _ REGISTRATIONS 1024 64511 Defines whether DTMF tones are sent e In bana that is regular audio or e Out band that is negotiation and transmission of DTMF according to RFC 2833 If the far end does not support RFC 2833 send in band DTMF tones The valid values are e 1 for in band DTMF e 2for RFC 2833 procedure Indicates the Software Distribution Package to download during start up or reboot The valid values are e 0 for Default e 1 for H323 e 2for SIP Lower limit of port range for signaling to support by the deskphone Values range from 1024 to 65503 Port range for signaling to support by the deskphone Values range from 32 to 64511 Defines the number of simultaneous Session Manager and Branch Session Manager registrations that the deskphone should maintain Valid values are 1 3 ht
177. or deny a request from a watcher to monitor user presence To display the prompt the shared control client or the device with the same AOR must also subscribe to presence and must have an interface that can display the prompt Note Note This parameter has no effect if you configure the Presence server to auto confirm all watchers request to monitor user presence PRESENCE _SERVER Null 0 to 255 characters one IP address in dotted decimal or DNS name format with an optional port separated from the address by a colon Used to access a server for presence indications In some environments the address of the SIP proxy registrar may be different than the presence server In this case the presence server is set via this parameter If both addresses are the same it is not necessary to set PRESENCE_SERVER shall remain null 96 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range PROCPSWD 27238 PROCSTAT 0 PROVIDE_CF_RINGTONE 0 PROVIDE_EXCHANGE_CALEN 1 DAR PROVIDE_EXCHANGE_CONTA 0 CTS Text string containing the local dialpad procedure password 4 7 ASCII digits If set password must be entered immediately after accessing the Craft Access Code Entry screen either during initialization or when
178. or simultaneous calls from multiple servers to accommodate situations that can occur due to network or server failures This support ensures that contact data is preserved and actionable during failover transition active calls continue and that much of the deskphone functionality is available The following secondary gateways are supported e Avaya Secure Router 2330 and 4134 e Audiocodes MP series analog and BRI gateways Audiocodes MP series using SIP over TCP or TLS for signaling UDP is not recommended for signaling and RTP or SRTP for media e Expanded survivability to Avaya Aura Session Manager The deskphone registers simultaneously to Session Manager and a survivable remote server to facilitate faster failover or failback transitions than that of the failover solutions offered in previous SIP software releases and provides minimal disruption from an end user viewpoint Contact caching and caching limits in a Session Manager environment are supported Multiple operations on a cached contact are not allowed Preserved media connections or calls are supported During failover changes to applications other than Contacts are cached and are updated by the PPM with which the deskphone successfully registers If the SIP connection recovery is in progress due to a brief network outage the deskphone attempts to recover its XMPP connection to Presence Server automatically by re logging in to Presence Server lf Presence Server is unreachable P
179. ource Lists If the deskphone has subscribed to the Presence winfo and Resource list events it accepts the following presence information and passes it to the user interface for further processing unknown onhook on a call do not disturb on a conference and Away e f the PRESENCE_SERVER parameter is set and contains an IP address the deskphone will replace the domain on the Request URI header of any outbound presence related messages with this IP address The To header will remain intact in the form user domain tld e Support for configuration of a port number for the presence server For information on how the deskphone handles presence messages in an Session Manager environment see Presence on page 140 Push server For push functionality a Trusted Push Server is needed Your push server configuration must be compatible with the requirements covered in the 9600 Series IP Telephone Application Programmer Interface API Guide Required network information Before you administer DHCP and HTTP HTTPS as applicable complete the information in Required network information before installing a DHCP server If you have more than one router HTTP TLS server and subnetwork mask in your configuration provide the information for each DHCP server The 9600 Series SIP IP Telephones support specifying a list of IP Addresses for a gateway router and the HTTP HTTPS server and Avaya call servers Each list can contain up to 255
180. out Communication Manager administrative requirements with Session Manager see the Avaya Aura Session Manager and Avaya Aura System Manager documents on the Avaya support website www avaya com support The Avaya Aura Session Manager documents e Avaya Aura Session Manager Overview Document Number 03 603323 e Installing and Upgrading Avaya Aura Session Manager Document Number 03 603473 e Administering Avaya Aura Session Manager Document Number 03 603324 e Maintaining and Troubleshooting Avaya Aura Session Manager Document Number 03 603325 e Network Case Study for Avaya Aura Session Manager Document Number 03 603478 The Avaya Aura System Manager documents e Installing and Upgrading Avaya Aura System Manager e Administering Avaya Aura System Manager e System Manager Release notes Administering SIP Deskphones on Avaya Aura Communication Manager SIP feature support summarizes the calling features available on 9600 Series SIP Deskphones The features shown in SIP feature support can be invoked at the deskphone either directly or by selecting a Communication Manager provisioned feature button Communication Manager automatically handles many other standard calling features such as call coverage trunk selection using Automatic Alternate Routing AAR or Automatic Route Selection ARS Class Of Service Class Of Restriction COS COR and voice messaging Details on feature operation and administration can
181. p ArtTel ru Advanced call conference Advanced call conference In collaboration with the Avaya Aura Conferencing server and Communication Manager SIP release 6 3 1 provides advanced call conference features to the end user Avaya Aura Conferencing 7 0 is the minimum requirement to support advanced conferencing See the following table for a comparison of the advanced call conference features with different conference servers Feature Participant list Participant drop Add participant Voicemail Number of participants What is displayed Selective mute AST No Last party drop Single dial No filter 6 Number of participants on the call appearance line or on the Top Line No AAC7 Yes Selective drop Dial group Voicemail Unlimited The Details screen displays up to 25 participant names and their presence status The Phone screen or the Top Line displays the total number of participants Yes Note The 9601 deskphone does not support the conference details screen To enable advanced call conference features you must first set the following parameters through the settings file CONFERENCE_FACTORY_URI CONFERENCE_SERVER_ADDRESS CONFERENCE_SERVER_PORT ENABLE_SECURE_HTTP_FOR CONFERENCING SERVICE Note SIP 6 3 1 does not support non AST servers as primary controller for conferencing http ArtTel ru Issue 3 January 2014 149 Administering applications and options
182. plication Programmer Interface API Guide Document Number 16 600888 In addition to WMLHOME other browser related configuration parameters which can be set using the 46xxsettings txt file as applicable to your environment are 144 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Administering the WML browser Parameter Description WMLEXCEPT WMLIDLETIME WMLIDLEURI WMLPORT WMLPROXY Exception domain for the WML browser proxy server Number of minutes of inactivity until the Web browser will display the idle URL specified in WMLIDLEURI URL of web page to be displayed after idle timer WMLIDLETIME expires TCP port number the WML browser application should use to access the HTTP proxy server if defined by WMLPROXY Address of the proxy server to be used by the WML browser application For detailed information about WML browser configuration parameters see _ on page 66 WML browser properties The following table shows a comparison of different properties of the WML browser across the deskphone models 9601 9608 9608G 9611G 9621G and 9641G Feature Top Line Application Lines Line buttons Selectable objects per line Application line height pixels Softkeys per screen Softkey height pixels http ArtTel ru 9601 9608 9611G 9621G 9641G 9608G Yes Yes Yes Yes Yes 2 4 4 4 5 Yes Yes Yes No No 1
183. plied by a deskphone MODEL Deskphone Model identifier 8 ASCII characters automatically supplied by a deskphone MODEL4 The first four digits of the model identifier automatically supplied by a deskphone GROUP Group identifier must be manually set on a deskphone Issue 3 January 2014 55 http ArtTel ru Deskphone software and application files Parameter Description SIG SIG_IN_USE Pre 6 0 software releases only Signalling protocol identifier 2 SIP 1 H 323 O default The signaling protocol in use For SIP software value is always SIP and cannot be changed 6 0 and later software Releases only Evaluate configuration files according to value of this parameter IF GOTO command and consider only commands related to the corresponding section of configuration files Default 2 SIP A sample settings file follows 56 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com About the general download process The following are example settings only Your settings will vary from the settings shown This sample assumes specification of a DNS Server identifying SIP specific settings and setting the time date Define the Domain Name Server to be dns example yourco com Note that quotes are only needed for parameters that contain spaces SET DNSSRVER dnsexample yourco com SIP Proxy Registrar servers list SIP_CONTRO
184. ppointment on their Microsoft Exchange calendar Values are 0 to 60 minutes EXCHANGE_SERVER_LIST Null List of Microsoft Exchange server IP or DNS EXCHANGE_SERVER_MODE addresses Used to connect to Microsoft Exchange server for example to access contacts or calendar data in case of several entries the first address is always first etc O to 255 characters zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces Specifies the protocol that the deskphone uses to communicate with the Exchange server You can assign the following values to this parameter e 1 To use WebDAV e 2 To use Exchange Web Services EWS e 3 To use both In this case the deskphone tries to communicate with EWS first If EWS fails the deskphone communicates with WebDAV For example SET EXCHANGE_SERVER_MODE 1 82 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range SERVER_SECUR 1 E_MODE EXCHANGE_SNOOZE_ 5 TIME EXCHANGE _USER_ DOMAIN EXTEND_RINGTONE Null Null FAILBACK_POLICY auto FAILED_SESSION_ 30 REMOVAL_TIMER http ArtTel ru Specifies whether the deskphone communicates with the Exchange server over https or http You c
185. r is logged in the deskphone initiates parallel REGISTER transactions with every controller in its configured list including the currently active controller Simultaneous Registration The deskphone behavior for simultaneous registration during failover is based on one of four triggers e Trigger 1 The TCP socket closes e Trigger 2 A TCP Keep alive timeout occurs e Trigger 3 The deskphone receives an administrative failback trigger from a Configured Controller e Trigger 4 Fast Response Timer Simultaneous registration functions in response to a trigger are 1 Controller search maintenance check The deskphone tries to establish a connection if needed and then register or refresh registration with each of the controllers If the deskphone gets a successful response to the REGISTER the deskphone marks the controller as available If the deskphone cannot establish the connection or if the deskphone does not receive a successful response the deskphone marks the controller as unavailable 2 Controller Subscription Refresh The deskphone sends a refresh SUBSCRIBE to the current controller for all the subscriptions that the deskphone has If the deskphone gets any failure response for any of the refresh SUBSCRIBE messages the deskphone removes that particular subscription and re establishes a subscription for that event package 3 Controller Failover The deskphone removes all the existing subscriptions and establishe
186. resence will not be available If the connection recovery fails the deskphone displays an error message With non AST controllers contact data is cached until the maximum cache size of 25 contacts is reached configuration data is cached without limitations With Session Manager the PPMs are in sync and the data is sent to the PPM data is cached only in case of failure Moving subscriptions to a secondary Session Manager or BSM for simultaneous registration has the following effects on call states and transitions e Transition from one Session Manager to another Session Manager or BSM is comprised of Limbo The deskphone has lost its connection to its primary controller but has not yet detected this regardless of whether a user is on a call or not Moving Subscriptions Interval MSI The deskphone has detected a lost connection to the primary controller and since it has already registered with a non primary controller this is the brief interval between limbo and successful subscription to the non primary Issue 3 January 2014 151 http ArtTel ru System failover and survivability controller The subscription can be moved regardless of whether a user is on a call or not Call Preservation During an active call the deskphone has detected a lost connection to the primary controller and exhibits media preservation behavior e The Call Preservation Message Box or the Acquiring Services screen are not displayed during th
187. ring deskphone options Administering options for the 9601 9608 9608G 9611G 9621G and 9641G SIP deskphones This chapter provides information about changing parameter values to customize your operating environment The is a comprehensive list of all parameters that you can configure This list contains the following e Parameter names e Default values e Valid ranges for the values e Description of each parameter However you do not have to set every parameter In most cases you need to include only those parameters in the settings file that are specific to your own environment and let the deskphones use the default values for the remaining ones Note Ensure that you set the SIP related parameters SIP_CONTROLLER_LIST SIPDOMAIN SNTPSRVR ENABLE_PRESENCE GMTOFFSET DSTOFFSET DSTSTART and DSTSTOP To restrict the user from entering into the Craft menu you can set the parameter PROCPSWD as part of standard DHCP HTTP administration If PROCPSWD is non null and consists of 1 to 7 digits a user cannot invoke any local options without first entering the PROCPSWD value on the Craft Access Code Entry screen For more information on Craft options see nstalling and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP applicable to the SIP software release you are using A Important If you administer PROCPSWD as part of DHCP HTTP administration the value is stored and transmitted unencrypted Therefore do not co
188. roller The deskphone starts the controller search timer and sends a SIP REGISTER adding bindings message to each controller which may necessitate establishing a TLS or TCP connection to the controller The controller is considered available once a 200 OK response is received in response to the REGISTER request If all the Monitored Controllers are available before the end of the CONTROLLER_SEARCH_INTERVAL the deskphone continues with selecting the Active Controller If at least one Monitored Controller is available at the end of the CONTROLLER_SEARCH_INTERVAL the deskphone continues determining which controllers are available If a failure response to the REGISTER request is received the controller is considered unavailable and depending on the failure code either retries the query provides the requested credentials abandons the query or stops monitoring this specific controller entirely If no response to the REGISTER request is received within the timeout period the deskphone retries the monitoring attempt using the RECOVERYREGISTERWAIT parameter value as a guideline 3 Select the active controller If the value of the SIPREGPROXYPOLICY parameter is alternate and a user is logged in the deskphone must attempt and maintain a single active SIP registration with the highest priority available controller the number of available controllers that the deskphone simultaneously registers with is the value of the SIMULTANEOUS_REGISTRATIONS
189. rotocols 9600 Series IP Telephones support A SIP Registrar Proxy server that the deskphone knows about and to which the deskphone periodically checks IP and SIP connectivity Outboard Proxy SIP Personal Profile Manager part of the System Manager platform PPM is responsible for maintaining and managing end users personal information in the system An entity which publishes its own presence state The controller that appears first in the configured controller list An intermediary entity that acts as both a server and a client for the purpose of making requests on behalf of other clients A proxy server primarily plays the role of routing meaning its job is to ensure that a request is sent to another entity closer to the targeted user Proxies are also useful for enforcing policy for example making sure a user is allowed to make a call A proxy interprets and if necessary rewrites specific parts of a request message before forwarding it Avaya Aura Presence server Performs presence management event composition aggregation ACL enforcement and XMPP IM routing 20f3 http ArtTel ru 170 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com Session Avaya Aura Session Manager the SIP proxy for Avaya Aura an Manager alternative to SES SIP Session Initiation Protocol an open standard defined initially by IETF RFC 3261 SIP is an alternative to H 323 for V
190. rresponding functionality The Avaya menu contains these entries in this order For the button based deskphones e Options amp Settings e Browser e Network Information e About Avaya one X e Log Out However the touch based deskphones have a slightly different menu The touch based deskphones display the Avaya menu in the following order e Options amp Settings e Network Information e Light Off e Touch Screen Cleaning e About Avaya one X e Log Out To access the Avaya menu on the touch based deskphones go to HOME gt Settings The touch based deskphones display the Browser icon under HOME menu Administering standard Avaya Menu entries To prevent users from changing Option Settings Network Information or Logging out set the corresponding configuration parameter to 0 zero in the 46xxsettings txt file Options amp Settings is listed if and only if the PROVIDE_OPTIONS_SCREEN configuration parameter value is 1 Network Information is listed if and only if the PROVIDE_NETWORKINFO_SCREEN configuration parameter value is 1 Logout is listed if and only if the PROVIDE_LOGOUT configuration parameter value is 1 If you wish to prevent users from changing Options amp Settings Network Information or Logging out set the corresponding configuration parameter to O zero in the 46xxsettings txt file 138 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http Ar
191. rt each protocol and each task within the protocol Depending on your network you must need to know what ports or ranges are used in the operation of the Deskphones 30 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Other network considerations Received packets destination SIP deskphone Destination Port Source Port Use UDP or TCP The number used in the Any Received DNS messages UDP Source Port field of the DNS query that the deskphone sends The number used in the Any Packets that the HTTP TCP Source Port field of the client of the deskphone packets that the HTTP client receives of the deskphone sends The number used in the Any TLS SSL packets that the TCP Source Port field of the TLS HTTP client of the SSL packets that the HTTP deskphone receives client of the deskphone sends 68 Any Received DHCP messages UDP The number used in the Any Received SNTP messages UDP Source Port field of the SNTP query that the deskphone sends 161 Any Received SNMP messages UDP SIP messages initiated by the Any Received signaling protocol UDP TCP call server should be sent to packets the port number specified by the value of SIPPORT UDP and TCP or to the port number specified by the value of SIP_PORT_SECURE TLS over TCP Responses to SIP messages initiated by the deskphone should be sent to the number used in the Source Port field of the messag
192. rth Avaya standard tones you would specify without spaces between entries SET EXTEND_RINGTONE KoreanRT2 xml KoreanRT4 xml Note Do not include space between the XML file names Customized ring tones An Excel spreadsheet program called Ringtone XLS is part of the SIP software bundle download Use this spreadsheet program to create XML files for up to eight custom ring tones as described in this section Then e Save the custom ring tones to an HTTP server e Set the EXTEND RINGTONE parameter with the name s of the XML file s you created e Reboot the deskphone to make the custom tone s available to the end user through the Avaya A Menu gt Options amp Settings gt Screen amp Sound option A Important When setting up multiple ring tone files using the EXTEND RINGTONE parameter be sure that there are no spaces before or after the comma separating the filenames To create a custom ring tone open the Ringtone XLS spreadsheet and provide a value for each of the cells fields in Ring tone XLS cell descriptions A sample spreadsheet follows the table for illustration purposes only Issue 3 January 2014 133 http ArtTel ru Administering deskphone options Ring tone XLS cell descriptions Cell Name Description Comment Ringer Name Name of this custom Ring Tone file for This filename will be example Ringtone1 assigned a XML extension upon completing all required cells and pressing the Create xml cell but
193. ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range VLANSEP VLANTEST WAIT_FOR_INVITE_RESPONS E TIMEOUT WAIT_FOR_REGISTRATION TI MER WAIT_FOR_UNREGISTRATION _TIMER WMLEXCEPT WMLHELPSTAT 60 60 32 32 Null Enables or disables VLAN separation Controls whether frames received from the line interface are forwarded to the deskphone or to the secondary Ethernet interface based on VLANID Also affects whether frames received on the secondary Ethernet interface are changed before forwarding to the line interface Values are 1 On Enabled 0 Off Disabled This parameter is used with several related parameters For more information see VLAN separation rules and related parameters on page 115 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 Number of seconds the deskphone should wait to get a response after receiving 100 trying from the server Values are 30 through 180 Time in seconds the SIP application will wait for a register response message lf no message is received registration is retried Range is 4 3600 seconds Time the SIP application waits before declaring un registration to be complete Under normal circumstances un registration includes termination of all active SIP dialogs and SIP registrati
194. ructure This allows the deskphones to encrypt the calls between two or more endpoints to restrict anyone from eavesdropping In order to correctly use SRTP there are various components within the network that you must correctly configure For 9600 Series IP Deskphones to function properly with SRTP you must configure the equivalent parameters in Communication Manager or System Manager You must configure the following three parameters on 9600 Series IP Deskphones and the equivalent Communication Manager parameters must match SET ENFORCE_SIPS_URI 1 SET SDPCAPNEG 1 SET MEDIAENCRYPTION X 9 or SET MEDIAENCRYPTION X where X is a value from 1 to 8 The deskphones notify you whenever you are in a secure call using TLS and SRTP The deskphones display a secure call icon a small padlock icon on the call line to indicate that you are in a secure call and that the call is encrypted The support for Transport Layer Security TLS and SRTP allows 9600 Series IP Deskphones to establish a secure connection to a HTTPS server in which the upgrade and settings file can reside Communications between the SIP deskphone and the Personal Profile Manager PPM can also be secured by setting the CONFIG_SERVER_SECURE_MODE parameter 34 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 4 Configuring Avaya Aura for Avaya Deskphone SIP Call server requirements
195. rver and Avaya Communication Manager on the background the deskphone will use the number of call appearances sent by PPM i e call appearance provisioned on Communication Manager In case this parameter is set the deskphone updates this parameter and uses it after failover to a secondary proxy In this case PPM will have a higher priority than the settings file for this parameter When the primary controller is set as a non AST proxy a proxy without PPM and no Communication Manager in the background the deskphone is in a non AST environment in this case the deskphone used this parameter to set its call appearance Sets the idle time in minutes before the deskphone locks itself The range is from 0 to 10080 If set to 0 the deskphone never locks Ethernet line interface setting The values are 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection Issue 3 January 2014 93 Administering deskphone options Parameter Name Default Value Description and Value Range PHY2STAT PHY2TAGS PHY2VLAN PLAY_TONE_UNTIL_RTP Secondary Ethernet interface setting The values are 0 Secondary Ethernet interface off or disabled 1 auto negotiate
196. s and software files from a file server The deskphones download all file types including software files using HTTP or HTTPS The deskphones use HTTPS to download software upgrades if you define only an HTTPS server If you define both HTTP and HTTPS server deskphones use HTTP for software upgrades Once trusted certificates are downloaded into the deskphone HTTPS ensures that the file server itself is authenticated through a digital certificate Note The files in the Software Distribution Packages discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory 9600 Series IP Deskphones might not contain the latest software When a deskphone is first plugged in the deskphone attempts to connect to a file server and downloads new software if the software version available on the file server is different than the version on the deskphone For subsequent software upgrades the call server provides the capability to remotely reset the deskphone which then initiates the same process for contacting a file server When a SIP deskphone connects to the file server the file server sends a 96x1Supgrade txt file to the deskphone The upgrade file specifies which software files the deskphone should use The 9600 Series IP deskphone then downloads a 46xxsettings txt file The settings file contains options you have administ
197. s are O disabled 1 enabled 66 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Description and Value Range Value AMADMIN Null Used to display multiple Web links On button deskphones the Web links appear as options on Avaya Menu On touchscreen deskphones the Web links appear as icons on the Home screen You can administer the Web links through the Avaya Menu administration file AvayaMenuAdmin txt and assign the location of this file to the AMADMIN parameter If this parameter is null the deskphone does not download the AvayaMenuAdmin txt file For more information on the AvayaMenuAdmin txt file see About the Avaya Menu administration file For example SET AMADMIN http 192 168 0 28 ASTCONFIRMATION 32 The time that the deskphone waits to validate an active subscription when the deskphone subscribes to the avaya cm feature status package The valid range is 16 3600 seconds AUDASYS 3 Globally controls audible alerting Values range from O through 3 Value O or 2 audible alerting off Value 1 or 3 audible alerting on AUDIOENV 0 Audio environment selection index This parameter is used to lower the ambient noise that the deskphone transmits in a call Values range from 0 through 299 For more information see the document Audio Qua
198. s subscriptions with the highest priority controller that is available 4 Controller Failback If the failback policy is auto or if the failback policy is admin and the trigger is a message the deskphone unsubscribes from the current controller and subscribes with the highest priority controller available Otherwise for example the failback policy is admin and the trigger is Trigger 1 or Trigger 2 the deskphone executes a controller subscription refresh When one of the triggers occurs the deskphone follows this algorithm 1 If there is no active call the controller search is performed immediately 156 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Controller Determination and Survivability Activity If the current controller is available and it is the highest priority available controller the Controller Subscription Refresh function is performed If the current controller is available but there is a higher priority controller available the Controller Failback function is performed If the current controller is not available the Controller Failover function is performed 2 If there is an active call the controller search Step 1 is performed when the call is over 4 AST feature determination After the Active controller has been selected the deskphone examines the value of the DISCOVER_AVAYA_ENVIRONMENT parameter If the
199. s SIP Comments infodev avaya com http ArtTel ru Chapter 2 Administration overview and requirements About 9600 Series IP Deskphones This document covers SIP administration for 9601 9608 9608G 9611G 9621G and 9641G deskphones only The 9600 Series IP Deskphones are shipped from the factory with the signaling protocol set to H 323 As a part of initialization during installation the signaling protocol is changed to SIP Post installation the deskphone automatically downloads the software upgrades using the proper signaling protocol The following table lists the IP deskphone models and the SIP software release that these models support 9600 Series IP Deskphones Supported SIP software release 9620 9620C 9620L 9630 9630G 2 6 9 9640 9640G 9650 9650C 9608 9611G 9621G 9641G 6 2 9601 9608 9611G 9621G 9641G 6 2 2 9601 9608 9611G 9621G 9641G 6 3 9601 9608 9608G 9611G 9621G 6 3 1 9641G A Important Administrative requirements The conditions under which the 9600 Series SIP deskphones need to operate are summarized as follows e Telephone Administration on the Communication Manager call server Issue 3 January 2014 15 http ArtTel ru Administration overview and requirements e Administration on Avaya Aura Session Manager as covered in Administering Avaya Aura Session Manager Document Number 03 603324 e IP Address management for the deskphone as covered in Chapter 5 Admi
200. s if they all originated from the SIP proxy settings screen e Toclear the values that the deskphone downloads from PPM and displays on the SIP proxy screen you must clear the values on the deskphone from Craft e f the administrator is at the Login screen and no controller has been set a controller can be set at the Craft Local Administrative procedures menu as described in nstalling and Maintaining Avaya 9601 9608 9608G 9611 G 9621G 9641G IP Deskphones SIP The user can log in successfully with a controller at this point Controller Determination and Survivability Activity The deskphone performs controller determination and verification after a successful user login The deskphone then periodically performs failover checks The steps are 1 Determine controllers to monitor The list of controllers to monitor is built from the Configured Controllers list using the SIPREGPOLICY parameter setting as a guide The list of SIP Proxies or Registrars can be obtained from the network DHCP servers the 46xxsettings file a PPM or configured via the deskphone user interface Similarly the administrative or the automatic failback parameters and the monitoring intervals can be obtained via the 46xxsettings file the PPM or the deskphone user interface The priority order highest to lowest of the data sources used to construct the controller list is as follows 1 Deskphone user interface set using SIP Craft procedure 2 System Manager
201. s procedures Step 2 DHCP processing If an IP address has not been manually configured in the deskphone the deskphone initiates DHCP as described in Administering the DHCP and File Servers on page 43 For a list of all the parameters that you can set via DHCP see Parameters set by DHCP in a site specific option on page 45 Step 3 Downloading files The Deskphones can download configuration files certificate files and language files from either an HTTP or HTTPS server but they can only download software files from an HTTP server When the deskphone boots the deskphone first downloads an upgrade configuration file The upgrade configuration file specifies the deskphone which software files the deskphone should use The deskphone then downloads a settings configuration file Based on the settings in the configuration file the deskphone may then download language files and or certificate files Finally the deskphone downloads one or two new software files depending on whether or not the software in the deskphone is the same as that specified in the upgrade file For more information about this download process and settings file see Chapter 6 Deskphone software and application files Issue 3 January 2014 21 http ArtTel ru Administration overview and requirements Step 4 Registering with Session Manager In this step the deskphone might prompt the user for an extension and password The deskphone uses that informa
202. ser to the contact list under the Exchange Contacts screen Users can save the Exchange contacts to PPM using the Local key Note Users can modify or delete contacts that are saved in PPM Avaya Deskphone SIP does not support the presence tracking feature for the Exchange contacts Avaya Deskphone SIP release 6 3 onwards supports integration with Microsoft Exchange Server 2010 and maintains a backward capability with Microsoft Exchange Server 2007 142 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Integrating Microsoft Exchange Configure the following parameters in the settings file so that users can gain access to the Exchange contacts calendar and reminder information on their deskphones e PROVIDE_EXCHANGE_CALENDAR A flag to define whether or not menu items for MS Exchange Calendar integration are provided to the end user If disabled the Exchange Integration option under the Avaya Menu s Options amp Settings Advanced Options sub menu is hidden from the user e PROVIDE_EXCHANGE_CONTACTS A flag to define whether or not menu items for MS Exchange Contacts integration are provided to the end user If disabled the menu item in Option amp Setting sub menu to select access to MS Exchange Contacts is hidden If PROVIDE_EXCHANGE_CALENDAR is also disabled the complete sub branch for MS Exchange integration is hidden e EXCHANGE_SERVER_LIST A
203. signated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key Instance location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose http ArtTel ru Shrinkwrap License SR Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well
204. skphone is in a registered and an inactive state another deskphone is used to take over a primary extension e g SIP visiting User The valid values are e 0 to manually enter the password e 1 to enable quick login For a quick login press the Continue softkey on the login screen to accept the current password value Note The value that is set in System Manager overwrites this value Indicates how many times the PPM adaptor should try to download from PPM before giving up on connecting to the PPM server Values are 1 30 Remote Data Source initial retry time in seconds indicates the initial delay for a retry to connect to the PPM server Valid range is 2 60 Seconds http ArtTel ru Issue 3 January 2014 99 Administering deskphone options Parameter Name Default Description and Value Range Value RDS_MAX_RETRY_TIME 600 Remote data source maximum retry time indicates the maximum delay interval in seconds before giving up on PPM server connection Values are 2 3600 seconds Software Release 2 5 lowers the minimum value from 300 to 2 seconds to allow the deskphone to operate in the older R2 4 manner by setting the PPM retry parameters to SET RDS_INITIAL_RETRY_ATTEMPTS 10 SET RDS_INITIAL_RETRY_TIME 2 SET RDS_MAX_RETRY_TIME 2 RECOVERYREGISTER 60 Reactive monitoring interval in seconds for WAIT Failover Valid values are 10 36000 Note If set via the settings file this value is given a precedenc
205. software and application files Avaya one X Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Chapter 6 Deskphone software and application files Using the GROUP parameter to set up Customized groups on page 62 and FENIE and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP The applicable Craft Local Procedures in the Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP _ on page 66 2 of 2 20 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Deskphone Initialization Process Overview Deskphone Initialization Process Overview These steps offer a high level description of the information exchanged when the deskphone initializes and registers This description assumes that all equipment is properly administered ahead of time Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP provides a detailed description of initialization power up and reset Step 1 Accessing the network The deskphone is appropriately installed and powered After a short initialization process the deskphone displays the speed at which it is connected to the network and determines whether to initiate 802 1X network acces
206. speed The default is 1 auto negotiate Controls the secondary Ethernet interface speed The default is 1 auto negotiate Security string used to access local procedures The default is 27238 Controls whether local procedures are enabled The default is O enabled Time in seconds for IP address reuse timeout in seconds The defaut is 60 secona Issue 3 January 2014 45 Administering DHCP and HTTP servers Parameter Description SIG The signaling protocol download flag that indicates the protocol applied as follows e 0 for Default e 1 for H 323 e 2for SIP Separate upgrade files with different names are used for H 323 and SIP Default means that the deskphone downloads the upgrade file for the same protocol that the current software on the deskphone supports SIP_CONTROLLER_LIST SIP proxy or registrar server IP or DNS addresses 0 to 255 characters IP address in the dotted decimal name format separated by commas and without any intervening spaces The default is null that is no controllers TLSDIR Used as path name that is prepended to all file names used in HTTPS GET operations during initialization 0 127 character string TLSPORT Destination TCP port used for requests to https server 0 65535 The default is 443 the standard HTTPS port TLSSRVR IP Address es or DNS name s of Avaya file server s used to download configuration files Note Transport Layer Security is used to authenticate the server
207. st digit of a dial string When the user goes off hook to dial irrespective of the dial mode or the value of the parameter PLUS _ONE the user can use the key to append Alternatively the user can also use the softkey POE_CONS SUPPORT 1 Flag to activate Power over Ethernet conservation mode Valid values are 0 the deskphone does not support power conservation mode 1 the deskphone indicates support of power conservation mode by transmission of LLDP frames with appropriate indication in Avaya Extreme proprietary PoE Conservation Support Level TLV The deskphone supports power conservation mode If requested by reception of an LLDP frame with Avaya Extreme proprietary PoE Conservation Level Request Issue 3 January 2014 95 http ArtTel ru Administering deskphone options Parameter Name Default Description and Value Range Value PRESENCE_ACL_CONFIRM 0 Specifies whether the deskphone automatically confirms a request from a watcher to monitor user presence You can assign following values to this parameter e 0 Indicates auto confirm In this case the deskphone auto confirms requests from all watchers to monitor user presence e 1 Indicates ignore In this case the deskphone ignores requests from all watchers to monitor user presence A shared control client or another device registered with the same AOR as the deskphone displays a prompt to the user The prompt confirms whether to accept
208. t values received from various data sources are combined into an aggregated list The aggregated list is prioritized by data source and has all duplicates removed For more information see Controller Determination and Survivability Activity on page 154 104 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range SIP_PORT_SECURE SIPCONFERENCECONTINUE SIPDOMAIN SIPPORT SIPREGPROXYPOLICY SKILLSCREENTIME SLMCAP SLMCERTS 5061 wou Null 5060 alternate NULL The deskphone s listening port for inbound connections for secure message transfer via TLS Values range from 1024 65535 When the ENABLE_AVAYA_ENVIRONMENT parameter is 0 non Avaya environment and the deskphone initiating the conference ends the call the other parties will be dropped unless SIPCONFERENCECONTINUE is set to 1 continue conference call without initiator If this parameter is set to 0 the capability is turned off and the deskphone ends the conference when the initiator hangs up SIP domain name for registration 0 to 255 characters string representing domain name The deskphone s listening port for inbound connections for non secure message transfer only Values range from 1024 65535 SIP registration
209. tTel ru Setting a larger display font size Setting a larger display font size Note The large text size is not supported on the 9601 deskphone When you set the LANGLARGEFONT parameter in the 46xxsettings file an end user can configure the deskphone to display English language texts in a larger font The users of 9600 Series IP Deskphones can activate this feature from Options amp Settings gt Screen 8 Sounds gt Text Size The Large text size setting applies to the deskphone display as well as any attached button modules To set the large font modify the 46xxsettings file as follows SET LANGLARGEFONT MIf_Englarge xml Ensure that the file MIf_Englarge xml resides in the web root of the http server Setting the background logo After the deskphone boots up it displays an Avaya logo by default The user can change the default logo to any logo from a list of specified logos from Options amp Settings gt Screen amp Sound Options gt Background Logo To enable the user to change the logo on the deskphone you must first specify a logo in the 46xxsettings txt file For more information see the parameters CURRENT_LOGO on page 73 and LOGOS on page 89 Refer the following table for information on the maximum size color depth and format of a logo supported by the deskphone models 9611G 9621G and 9641G Note Deskphone model 9601 9608 and 9608G do not support a logo Models 9611G 9621G 9641G Max s
210. ta VLAN but not on the voice VLAN Unless indicated otherwise the values described here during IP address reuse are internally provisioned or set by the process itself and not by manual administration e Routers in Use if no responses are received from the routers indicated in the configuration parameter ROUTER set using DHCP Option 3 or by a local administrative procedure and if REUSE 1 then ROUTER_IN_USE will be set to REUSE ROUTER_IN_USE With the exception of the ROUTER configuration parameter the other router related parameters are internally set system values e VLAN Check During the VLAN check if a reset is to be done and VLAN_IN_USE is not zero VLAN_IN_USE will be added to VLANLIST if it is not already on VLANLIST The VLAN detection process described in Automatically detecting a VLAN on page 114 is followed If tagging is off or if tagging is on and L2QVLAN is gt 0 and if REUSETIME gt 0 and if REUSE_IPADD is not 0 0 0 0 If VLANTEST expires the value of VLAN_IN_USE is added to VLANLIST if it is not already on VLANLIST lf a DHCPOFFER is not received within REUSETIME seconds or if a DHCPOFFER is received that contains a value of L2QVLAN that is on VLANLIST REUSE will be set to 1 IPADD will be set to the value of REUSE_IPADD NETMASK will be set to the value of REUSE NETMASK ROUTER will be set to the value of REUSE ROUTERS and if the value of REUSE TAGGING is 1 802 1Q tagging will be turned on with a VLAN ID
211. tandard Time Finally DATETIMEFORMAT defines the format of the date and time display See for definitions and valid values for SIP Date and Time parameters Customizing ring tones End users can select any ring tone from the14 standard ring tones 8 classic and 6 rich ring tones The deskphone then saves the ring tone that the user selected in PPM Ring tones for external internal priority and intercom calls distinctive ringing are combinations of specified frequency duration and cadence values You can replace the 8 classic ring tones with the Korean ring tones or the customized ring tones 132 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizing ring tones Korean ring tones Korean ring tones are part of the SIP software bundle download To administer all or any of these tones to replace the existing external internal priority and intercom call tones set the EXTEND_RINGTONE parameter in the settings file with the names of the Korean tones you want available to the user For example to replace all the Avaya classic ring tones with the Korean ring tones set the EXTEND_RINGTONE parameter to Korean ring tone XML files as follows SET EXTEND_RINGTONE KoreanRT1 xml KoreanRT2 xml KoreanRT3 xml KoreanRT4 xml KoreanRT5 xml KoreanRT6 xml KoreanRT7 xml KoreanRT8 xml To administer only the second and fourth Korean ring tones to replace the second and fou
212. tents of DHCP Option 6 See DHCP Generic Setup on page 46 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table is appended to the address es in Option 6 before the deskphone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively Issue 3 January 2014 117 http ArtTel ru Administering deskphone options About IEEE 802 1 X 9600 Series IP Deskphones support the IEEE 802 1X 2004 standard for Supplicant operation and support pass through of 802 1X messages to an attached PC except the 9601 which does not have a secondary Ethernet interface The system parameter DOT1X determines how the deskphones handle pass through of 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the default the deskphone forwards 802 1X multicast packets from the Authenticator to the PC attached to the deskphone and forwards multicast packets from the attached PC to the
213. the Avaya Support website http support avaya com or such successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are assigned to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected gt Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and
214. the settings file or by the end user at the deskphone Must be saved persistently in device data e EXCHANGE_NOTIFY_SUBSCRIPTION_PERIOD Used to administer how long in seconds the deskphone re syncs with Exchange Server e EXCHANGE_EMAIL_DOMAIN Specifies the Exchange email domain The parameter is applicable only if you are connecting to Exchange server 2010 e EXCHANGE_SERVER_SECURE_MODE Specifies whether the deskphone communicates with the Exchange server over https or http The parameter is applicable only if you are connecting to Exchange server 2010 e EXCHANGE_SERVER_MODE Specifies the protocol that the deskphone uses to communicate with the Exchange server 2010 2007 or earlier Issue 3 January 2014 143 http ArtTel ru Administering applications and options The connection between 9600 Series IP Deskphones and the Microsoft Exchange server can be either a secure connection TLS or a non secure connection You must use a secure connection To configure a secure connection you must download the public root certificate of Microsoft Exchange server Note Microsoft by default only allows a secure connection although it can be made unsecure via configuration on the Exchange server The following parameters are relevant to setting up a secure connection e TRUSTCERTS When you use a TLS SSL connection between the Microsoft Exchange server and 9600 Series IP Deskphones the deskphone must validate the public root cert
215. the user priority of the frame Some switches do not understand a VLAN ID of 0 and require frames tagged with a value other than VLAN ID If you do not want the default VLAN to be used for voice traffic set the value of L2QVLAN to the VLAN ID appropriate for your voice LAN Issue 3 January 2014 113 http ArtTel ru Administering deskphone options Another parameter you can administer is VLANTEST VLANTEST specifies the number of seconds 9600 Series IP Deskphones wait for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the deskphone returns to the default VLAN if an invalid VLAN ID is administered or if the deskphone moves to a port where the L2QVLAN value is invalid The default value is long allowing for a scenario whena major power interruption causes phones to restart Always allow time for network routersor the DHCP servers to return to service If the deskphone restarts for any reason and the VLANTEST time limit expires the deskphone infersthat the administered VLAN ID is invalid The deskphone then initiates operation with a VLAN ID Setting VLANTEST to 0 indicatesthat the deskphone mustuse a non zero VLAN indefinitely to attempt DHCP In other words the deskphone does not return to the default VLAN A Important If you use DHCP to provision a VLAN ID then you must also specify L2EQVLAN and VLANTEST in all DHCP servers that the deskphone can potentially use
216. them you need to reset the deskphones when the file server is available DHCP server Install the DHCP server and application as described in Administering the DHCP and File Servers on page 43 HTTP HTTPS server Administer the HTTP or HTTPS file server as described in HTTP Generic Setup on page 51 Network Time Protocol NTP server SIP IP Deskphones require NTP server support to set the time and date used in system log time stamps and other time date functions The NTP server is typically needed by one or more servers within the enterprise Administration of the NTP server is beyond the scope of this document Presence services The deskphone retrieves presence information of contacts from Avaya Aura Presence Services To enable presence the parameter ENABLE_PRESENCE must be set to 1 in the settings file 24 Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Required network information The following standards and guidelines dictate how presence is handled e Using the following SIP SIMPLE RFCs RFC 3863 Presence Information Data Format RFC 4479 A Data Model for Presence and RFC 4480 RAPID Rich Presence Extensions to the Presence Information Data Format PIDF e Using the subscription to the SIP resource list event package as follows RFC 4662 A Session Initiation Protocol SIP Event Notification Extension for Res
217. those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS A Important To set up an HTTP server e Install the HTTP server application e Administer the system parameter HTTPSRVR to the address of the HTTP server Include this parameter in DHCP Option 242 or the appropriate SSON Option e Download the upgrade file and software application files from the Avaya Web site http www avaya com support to the HTTP server For more information see Chapter 6 Deskphone software and application files Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server 52 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 6 Deskphone software and application files About the general download process The 9600 Series IP Deskphones download upgrade files settings files language files certificate file
218. tion to exchange a series of messages with Session Manager which in turn communicates with Communication Manager For more information about the installation process see Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Error conditions Assuming proper administration most of the problems reported by deskphone users are likely to be LAN based Quality of Service QoS server administration and other issues can impact user perception of IP deskphone performance Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP covers possible operational problems that might be encountered after successful installation The User Guides for a specific deskphone model also contain guidance for users having problems with specific IP deskphone applications 22 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Chapter 3 Network requirements Performing a network assessment Perform a network assessment to ensure that the network has the capacity for the expected data and voice traffic and that it can support all applications such as following e SIP e DHCP e HTTP and HTTPS Also QoS support is required to run VolP on your configuration For more information see Administering TCP UDP port selection on page 30 and the QoS parameters L2QAUD L2QSIG DSCPAUD and DSCPSIG in Customizable system parameters for S
219. tive procedures from the deskphone You must change the default password for the CRAFT menu to restrict users from using the administrative procedures to change the deskphone configuration For troubleshooting the deskphones the deskphones support SSH and a secure password assignment mechanism for the Avaya professionals to login to the deskphones remotely and perform the required operations remotely in a secure environment For troubleshooting the deskphones the deskphones support SSH and a secure password assignment mechanism for the Avaya professionals to login to the deskphones remotely and perform the required operations remotely in a secure environment SSH users are not given the root access The access permission is read only and does not support access to any private data including e Digital certificate private keys e Authentication credentials for SIP HTTP 802 1X VPN Exchange and LDAP e Contact and call log information e Personal browser information such as bookmarks URL history and cookies Issue 3 January 2014 33 http ArtTel ru Network requirements Therefore an SSH user cannot execute the phone report script as the script execution requires write access to some folders as well as read access to some private data To enhance security 9600 Series IP Deskphones support Secure Real time Transport Protocol SRTP SRTP provides confidentiality and message authentication to media traffic going over the LAN infrast
220. to 12 AMTYPEO1 AMLBLO1 AMDATAO1 AMTYPEO2 AMLBLO2 AMDATAO2 60 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru About the general download process AMTYPEO3 AMLBLO3 AMDATAO3 AMTYPEO4 AMLBLO4 AMDATAO 4 AMTYPEO5 AMLBLO5 AMDATAO5 AMTYPEO 6 AMLBLO6 AMDATAO 6 AMTYPEO7 AMLBLO7 AMDATAO7 AMTYPEO8 AMLBLO8 AMDATAO8 AMTYPEO 9 AMLBLO9 AMDATAO 9 AMTYPE10 AMLBL10 AMDATA1 0 AMTYPE11 Issue 3 January 2014 61 http ArtTel ru Deskphone software and application files AMLBL11 AMDATA11 AMTYPE12 AMLBL12 AMDATA12 Using the GROUP parameter to set up customized groups You might have different communities of users all of which have the same deskphone model but which require different administered settings For example you might want to group users by time zones or work activities Use the GROUP parameter for this purpose 1 Identify which Deskphones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group is assigned as Group 0 2 At each non default deskphone instruct the installer or user to invoke the GROUP Craft Local procedure as specified in Installing and Maintaining Avaya 960 1 9608 9608G 9611G 9621G
221. ton Ringer Index This numbers the xml file as one of the 8 patterns used in personalized ringing For example index 2 will be the second personalized ringing choice a user will have on their deskphone Eight xml files with indices 1 8 need to be created to customize all the available personalized ringing choices that will be presented on a deskphone If less than 8 indices files are set in the settings file Avaya standard ringing patterns will be used for the missing indices Type of Wave Leave empty this cell is not currently used Reserved for future use Number of Active Up to four active frequencies can be set Frequencies Valid values are 1 2 3 or 4 Frequency Values The range of frequency values is from 0 to 3999Hz Number of Notes Number of notes in this ring tone from 1 to 3 A note is an interval in which a frequency is used Currently a custom ring tone has a 3 note maximum Note 1 2 and 3 This value represents a collection of frequency intervals that are grouped together and repeated over and over again as the ring tone Note Pulse State The pulse state has two possible settings On or Off Note Frequency The frequency used for a particular note Note Duration The duration of the note in milliseconds from 0 to 2116 134 Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizing ring tones Cell Name Descriptio
222. tp ArtTel ru Issue 3 January 2014 103 Administering deskphone options Parameter Name Default Description and Value Range Value SIP_CONTROLLER_LIST Null List of SIP proxy or registrar server IP addresses Servers used to address SIP registrations and signaling if operating in proxy mode In case of several entries the servers are used in the order they are listed When operating in an Avaya Environment SIP_CONTROLLER LIST is also used to access Personal Profile Manager PPM This parameter is considered as the list of configured controllers for failover logic When this parameter has multiple IP addresses the ordering of the list defines the priority of the controllers for selection during a failover The first element of the list is the highest priority the last element is the lowest priority For more information about failover see Chapter 9 System failover and survivability The following format is used host port transport xxx where e host is an IP address in dotted decimal format e port is the optional port number If not specified the default port value of 5060 for UDP and TCP or 5061 for TLS is used e transport is the optional transport type where xxx is tls tcp or udp If not specified the default value of TLS is used Note Use TCP or TLS for any Avaya proxies such as Session Manager Secure Router B5800 Do not use UDP for Avaya proxies This parameter is unique in tha
223. trings when the deskphone is communicating with a non AST controller 152 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Configuring survivability e FAILBACK_POLICY Failback Policy e FAST _RESPONSE_TIMEOUT Fast Response Timer e PSTN_VM_NUM The number called when the deskphone is in failover and the Message button is pressed e RECOVERY_REGISTER_WAIT Reactive Monitoring Interval in seconds e REGISTERWAIT Proactive Monitoring Interval in seconds e SIP_CONTROLLER_LIST Configured Controller list A comma separated list of SIP URIs a hostname or numeric IP address If null DHCP DNS will provide the defaults e SIMULTANEOUS REGISTRATIONS The number of Session Managers and Branch Session Managers with which the deskphone will simultaneously register Do not add Branch Session Managers to this list e SIPREGPROXYPOLICY Registration Policy Setting a controller via the user interface The survivability parameters can be provisioned in the SIP Phone Settings screens However any modification that you do through the user interface can be modified or cleared only through the user interface When setting survivability parameters consider these points e The SIP proxy settings screen shows the SIP proxy server addresses or DNS names from the list of configured controllers in descending priority from top to bottom Note that duplicate entri
224. tted to the far end of the audio connection RTCP packets transmitted to an RTCP monitor 32 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com UDP or TCP UDP UDP TCP UDP UDP TCP UDP UDP TCP UDP UDP 1 of 2 Other network considerations Destination Port Source Port Use UDP or TCP System specific Any unused port number Transmitted signaling UDP protocol packets 2 of 2 Security SIP based 9600 Series IP Deskphones provide lock and logout functionalities for security and protection of the privacy of a user When a user locks the deskphone no one can unlock the deskphone without the assigned password for the particular user While in a locked state a user can only make emergency calls using the deskphone The deskphone restricts access to any user data while in locked state When a user logs out from the deskphone the deskphone is available for other users to use However when another user logs in to the same deskphone using designated extension and password the user can not access other user s data who have used the same deskphone For example suppose user A and user B use the same deskphone When user A logs out of the deskphone user B logs in When user B logs in user B can not access any record of user A such as contacts and call records on the deskphone A Important The CRAFT menu provides access to certain administra
225. twork information ooooooccconccnnro eee 25 Required network information before installing a DHCP server 26 Issue 3 January 2014 1 http ArtTel ru Contents Other network considerations oooocoocononnnnn 26 Enabling SNMP oc2cc sconcscaseeveacnesaneseceasevad dees eeeeseacessenaas 26 Registration and authentication 2c e eee eee eee eee eee 27 Pind ANG raceroUle sii ssc s eked cede ees chee sede eee ee ekGe we ee eee eee 27 IP address and settings reuse oooooocconoccc oo 27 O 28 IEEE G02 1D and 802 11 sinmi rromenaa an E A R A 29 Displaying network audio quality lt lt ooooooocrrnnnncrnann oo 29 SIP station number portability cc2 ccsreccesssccdaueesteedesssdereenoeies 30 Administering TCP UDP port selection 000 eee eee eee eee eee 30 SECUTI csiis roosen iidset netrantan es mddesdabsteeniesiaeeeres aided 33 Chapter 4 Configuring Avaya Aura for Avaya Deskphone SIP 35 Call server requirements 225615 sccscsccsecivese seca rta 35 Supported SIP environments 000 c eee eee 35 Aliasing SIP Deskphones for switch compatibility lt o lt o 35 ABOUT DUNN MOJU ES oir dans Ciuc nesen ewan dees Gielen 36 Administering Communication Manager with Session Manager 37 Administering SIP Deskphones on Avaya Aura Communication Manager 37 Administering stations lt lt lt lt c xic
226. ustomizable system parameters for SIP based 9600 Series IP Deskphones 66 VLAN SONS sopor rra sra AAA AAA AAA 113 VLAN taggig sse sra rasera terr appi ari kea rep a hee sever eeeeax 113 The VLAN default value and priority tagging lt lt lt oooooooommmommmoo 113 Automatically detecting a VLAN oooococccnn eee eee 114 VLAN separation rules and related parameters 0 200e cece eee eens 115 About DNS A0GreSsing csasccirs rra re a la 117 ADOUTIEEE 8021X cesirroprririanba rar AR 118 802 1X Supplicant Operation lt lt lt 22o0o ceci reos we 118 About Link Layer Discovery Protocol LLDP o ooocooooorooornommmo o 120 LLDPDU transmitted by SIP Deskphones oooooooccoooccnn oo 121 TLV impact on system parameter values oooocoooccooo eee 122 Administering emergency numbers 0002 e cece eee eee eee eee 125 Administering voice Mall 22 2222 cs4002 2050 125 Administering settings at the deskphone 00 ccc cece eee ween eee eens 126 Administering display language options 00 cee eee eee o 127 Administering enhanced local dialing 000 e cece eee eee eee 128 Setting the dial plan on SIP deskphones 0 ccs eee o 130 Setting the date and time on SIP deskphones 0 00sec eee eee oo 132 CUSTOMIZING ring TONES css daras a 132 Korean TING TONES sscc sica hs decane a an e 133 Customized ring tones lt lt lt gt 0oso conos
227. values are 0 Supplicant operation disabled 1 Supplicant operation enabled but responds only to received unicast EAPOL messages 2 Supplicant operation enabled responds to received unicast and multicast EAPOL messages Differentiated Services Code Point for audio Values range from 0 to 63 Differentiated Services Code Point for signaling Values range from 0 to 63 Used for daylight saving time calculation in hours Values range from 0 to 2 Used to identify start date for automatic change to Daylight Saving Time Default string length with a format of either odddmmmht or Dmmmht where o one character representing an ordinal adjective of 1 first 2 second 3 third 4 fourth or L last ddd 3 characters containing the English abbreviation for the day of the week mmm 3 characters containing the English abbreviation for the month h one numeric digit representing the time to make the adjustment exactly on the hour at hAM 0h00 in military format where valid values of h are 0 through 9 t one character representing the time zone relative to the adjustment where L is local time and U is universal time D one or two ASCII digits representing the date of the month from 1 or 01 to 31 or the character L which means the last day of the month 76 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Comments infodev avaya com Custo
228. ve call to end reject any new inbound calls including emergency callbacks or outbound call requests e AST features return e Pre failover Visiting User status maintained after failback e Users can access and update Avaya Menu Home Screen options User interface failover operation for features Feature Normal Operation with Failover Operation with a Communication Generic SIP Gateway Manager Make call Yes Yes Receive call Yes Yes Call Hold Yes Yes http ArtTel ru Issue 3 January 2014 165 System failover and survivability Feature Consultative Hold Normal Operation with Communication Manager Yes Failover Operation with a Generic SIP Gateway Yes Ad hoc conferencing Yes up to 6 parties Yes up to 3 parties Inbound call management Outbound call management Yes Communication Manager COR Yes Communication Last party drop Yes No Forward all my calls SAC Yes Yes Forward my calls when busy no Yes Yes answer Attended call transfer Yes Yes Unattended call transfer Yes Yes Hunt groups Yes Find me proxy Yes depends on local proxy capabilities and provisioning Yes proxy messaging Manager COR Calling party block Yes No Calling party unblock Yes No Call park Yes No Call unpark Yes No Call pickup Yes No Directed call pickup Yes No Extended call pickup Yes No Priority call Yes No Auto callback Yes No Malicious
229. xy server controller is then used for MWI indications Zero to 255 characters zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces if operating in a non Avaya environment this value is set via a SET command in the settings file otherwise the address of SIP Proxy server controller is used Certificate Authority Identifier String identifying whether the endpoints can work with another certificate authority 90 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Customizable system parameters for SIP based 9600 Series IP Deskphones Parameter Name Default Value Description and Value Range MYCERTDN MYCERTKEYLEN MYCERTRENEW MYCERTURL MYCERTWAIT NETMASK NO_DIGITS_TIMEOUT OUTBOUND _ SUBSCRIPTION _ REQUEST_DURATION SERIALN O Null 1024 90 Null i 0 0 0 0 20 86400 Common name CN for SUBJECT in SCEP certificate request Values are SERIALNO the phone s serial number is included as CN parameter in the SUBJECT of a certificate request MACADDR the deskphone s MAC address is included as CN parameter in the SUBJECT in the certificate request Common part of SUBJECT in SCEP certificate request String which defines the part of SUBJECT in a certificate request including Organizational Unit Organization Location State Country of O to 2
230. ya com support Aura System Manager documentation on Avaya Support website http www avaya com support Vendor provided instructions 1 of 2 http ArtTel ru Issue 3 January 2014 19 Administration overview and requirements No Task 6 Administer DHCP application 7 Administer Network Time Server 8 HTTP HTTPS server installation 9 SIP Software Distribution Package and 46xxsettings file installation on HTTP HTTPS server 10 Administer WML servers 11 Modify settings file as needed 12 Administer deskphones locally as applicable Installation of deskphones in the network Allow user to modify Options if applicable Description Add IP deskphone administration to the DHCP application Set values for Simple Network Time Protocol SNTP Install an HTTP HTTPS application on at least one new or existing PC on the LAN Download the files from the Avaya support site Add WML content as applicable to new or existing WML servers Administer push content as applicable Edit the settings file as necessary for your environment using your own tools As a Group Individually Set different parameters in the settings file For more information see Administering the DHCP Server in Chapter 5 Administering DHCP and HTTP servers Option 42 under DHCP Generic Setup Vendor provided instructions http www avaya com support Chapter 6 Deskphone
231. you administer DHCP servers to deliver only the options specified in this section and Parameters set by DHCP in a site specific option Administering additional unexpected options might have unexpected results including causing the IP deskphone to ignore the DHCP server Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com 2ZZZ ZZZ ZZZ ZZZ Option 42 aaa aaa aaa aaa The 9600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering options for the 9601 9608 9608G 9611G 9621G and 9641G SIP deskphones on page 65 As shown in DHCPACK setting of parameter values the 9600 Series IP deskphone sets the parameter values to the DHCPACK message field and option contents shown 50 Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Comments infodev avaya com http ArtTel ru Parameter Value HTTP Generic Setup DHCPACK setting of parameter values Set to DHCP lease time DHCP lease renew time DHCP lease rebind time DOMAIN DNSSRVR HTTPSRVR IPADD LOGSRVR MTU_SIZE NETMASK ROUTER SNTPSRVR Option 451 if received Option 58 if received Option 59 if received Option 15 if received Option 6 if received which might be a list of IP Addresses The siaddr field if that field is non zero The yiaddr field Option

Administering Avaya 9601/9608/ 9608G/9611G

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