Standard Telephone
Contents
1. e If you use the option Cancel All Forwarding your Follow Me will also be cancelled e Follow Me does not apply to the following call types Voicemail Callback Automatic Call Back Hold or Park return Analog Phone Page 9 IP Office 15 601073 Issue 05a 06 September 2008 1 7 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 To switch it off dial 09 e To add a number to the exception list dial 10O N e To delete a number from the exception list dial 11 N Note e Your callers other than your exceptions either hear busy tone or are re directed to your voicemail e The only call that will ignore the Do Not Disturb rule will be one where you were the original caller then performed an unsupervised transfer to another extension If that extension does not answer the call will be re directed to you as the originator 1 8 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office away from your desk or engaged on another phone call Voicemail messages can be retrieved internally or externally via any phone Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback Note e Not all systems support voicemail or have voicemail installed The following options are avai2. Call Queue 12 N Follow Me Here 48 Voicemail Ringback On 13 N Follow Me Here Cancel 49 Voicemail Ringback Off 14 N Follow Me To 57 N Forward on Busy Number Analog Phone Page 11 IP Office 15 601073 Issue 05a 06 September 2008 1 11 Private Call The Private Call feature is used to prevent any intrusions during the call Private call can be activated either before or during a call and will set the phone status to cannot be intruded until you switch the Private Call feature off If you place an intrusive call to an extension with Private Call on you will hear the Number Unobtainable tone Note e Private call is not a default feature If you require this option contact your administrator Analog Phone Page 12 IP Office 15 601073 Issue 05a 06 September 2008 Index A answering calls 7 C call answering 7 diverting 9 external 7 forwarding 8 11 internal 7 making 7 pickup 11 private call 12 transferring 8 voicemail 10 11 waiting 8 11 D default codes 11 diverting calls 9 do not disturb 10 11 E external calls 7 F feature codes 11 follow me 11 l internal calls 7 P private call 12 S speed dials 11 system administrator 11 Analog Phone IP Office Index Page 13 15 601073 Issue 05a 06 September 2008 Analog Phone Page 15 IP Office 15 601073 Issue 05a 06 September 2008 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing
3. license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfe
4. AVAYA IP Office Analog Phone User Guide 15 601073 Issue 05a 06 September 2008 2008 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a
5. by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2008 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase Analog Phone Page 16 IP Office 15 601073 Issue 05a 06 September 2008
6. er extension number you can either hang up when it rings or wait until the other extension answers If the call is not answered or the extension is busy press R to return to the held call If the caller wishes to wait until the busy extension is free the call can be queued to that extension as follows To place the caller on hold press R To obtain a dial tone press R again To queue the held caller against extension 201 dial 33 201 1 4 Call Waiting Call Waiting alerts you if another call arrives while you are already making a call by making a beep at a six second interval If you hear the Call Waiting signal press R to put the present caller on hold and to connect you to the new call To return to the original caller press R again To turn call waiting on dial 15 To turn it off dial 16 1 5 Call Forwarding Your calls can be forwarded to another extension or an external number when e You are away from your desk on no answer or e Your extension is busy on all Call Appearance keys or e You are away from the office e g when you are on holiday The following options are available for call forwarding e To set the number to which your calls are forwarded dial O7 201 forwarding to 201 in this example e To switch Forward Unconditional On i e not Hunt Group dial 01 The letter D is displayed To switch it off dial 02 e To switch Forward On Busy On dial 03 To switch it off dial 04 e To sw
7. ions of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site http Avww avaya com support Analog Phone Page 2 IP Office 15 601073 Issue 05a 06 September 2008 Contents 1 The Telephone TA Making Me 7 1 2 Answering Ke UE H tS Transfefring REH 8 1 4 Gall Waftlp torito aaa 8 1 5 GallForWardiNd cronista 8 1 6 Diverting Calls 9 1 7 DO Not Disturbios casi Ze 10 138 Voicemall ek 10 1 9 The System Administrator 11 1 10 Default Speed Dial and Feature Codes 11 141 Private Gall iii ii 12 Index E eit en diel ake 13 Analog Phone IP Office Contents Page 3 15 601073 Issue 05a 06 September 2008 Chapter 1 The Telephone Analog Phone Page 5 IP Office 15 601073 Issue 05a 06 September 2008 The Telephone 1 The Telephone This guide covers the general operation of analog telephones on the IP Office telephone system 1 1 Making Calls To make a call to another extension Pick up the handset and dial the number If the number is busy you can use Ring Back When Free as follows 1 Dial any digit and hang up When the extensio
8. itch Forward On No Answer On dial 05 To switch it off dial 06 e To switch Forward Hunt Group Calls On dial 50 To switch it off dial 51 This setting is for Forward Unconditional only e To Cancel All Forwarding dial 00 Note e Cancelling all forwarding will also cancel any Follow Me you have set e Your system administrator may have configured a forwarding number on your behalf If so by pressing the star code from your extension you can over ride the configured number Forwarding on No Answer is not effective if you are using voicemail Analog Phone Page 8 IP Office 15 601073 Issue 05a 06 September 2008 The Telephone Call Forwarding 1 6 Diverting Calls You can divert your calls to another extension using Follow Me Unlike Forward Follow me can only be used to divert calls to another internal extension on the same IP Office Note e If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number To use Follow Me Here from another extension In this case N is your home extension e Dial 12 N from the extension you are temporarily using e Dial 13 N to re direct the calls back to your own extension before you return to it To use Follow Me To from your home extension In this case N is the extension to which you want your calls diverted e Dial 14 N from your own extension e Dial 14 to cancel either feature from your own extension Notes
9. ividual extensions Codes for speed dialling may be up to eight digits and may include the and symbols The default feature codes can be deleted and replaced by alternatives if required In use phone numbers programmed for individual extensions take precedence over general ones and those entered at extensions take overall precedence these remain in force until cancelled by the user or when the system is re booted 1 10 Default Speed Dial and Feature Codes Your system administrator can set up Speed Dial codes for frequently used numbers These can be full numbers area codes or prefixes which give access to other phone service providers The phone system also has a number of short codes for special features The set below are the default codes note however that these can be edited and changed by your system administrator In the short codes below N represents another number such as an extension number 01 Forward Unconditional On 15 Call Waiting On 02 Forward Unconditional Off 16 Call Waiting Off 03 Forward on Busy On 17 Voicemail Collect 04 Forward on Busy Off 18 Voicemail On 05 Forward on No Answer On 19 Voicemail Off 06 Forward on No Answer Off 26 Clear Call Waiting 07 N Forward to Number 27 N Hold Call Waiting 08 Do Not Disturb On 30 Call Pick Up Any 09 Do Not Disturb Off 31 Call Pick Up Group 10 N Do Not Disturb Exception Add 32 N Call Pick Up Extension 11 N Do Not Disturb Exception Delete 33 N
10. lable for voicemail e To switch voicemail on dial 18 To switch it off dial 19 e To retrieve your voicemail dial 17 e To turn Voicemail Ringback on dial 48 To turn it off dial 49 Dialling a number whilst listening to your messages invokes further facilities e Once messages have been delivered they are held on the system for 24 hours e You can collect your voicemail from another extension by using the PIN your system administrator has set up for you You can collect your messages if you are out of the office by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted If validation is successful then dial 2 to retrieve your mail e The system administrator also specifies the reception number to which the call is diverted if the caller dials O and your email address if your voicemail and email are integrated Analog Phone Page 10 IP Office 15 601073 Issue 05a 06 September 2008 The Telephone Voicemail 1 9 The System Administrator The system enables you to set up a wide range of advanced telephony features with your own numbering plan speed dialling and feature codes It also allows you to restrict access selectively to certain numbers for external calls and to permit controlled access to your local network for staff working away from your premises Codes and phone numbers can be set up for the benefit of all users or can be assigned to ind
11. n you called is free your phone will ring a burst of three rings 2 Lift the handset and the extension is dialed automatically To make an external call e Pick up the handset and either dial the number there is no need to add an external call prefix to get an outside line or use a speed dial code contact your system administrator for a list of your speed codes If you hear busy tone whilst dialling then the call may be barred Your system administrator can bar certain calls such as those to premium rate numbers and international calls 1 2 Answering Calls To answer a call ringing at your own extension e Pick up the handset internal calls have a single ring cadence external calls have a double ring cadence To answer a call ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 Note e If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Analog Phone Page 7 IP Office 15 601073 Issue 05a 06 September 2008 1 3 Transferring Calls To transfer a call to another extension 1 To get a dial tone press R and put your current caller on hold 2 Dial the oth
12. r and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by TM and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most current vers
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