8403 Voice Terminal Quick Reference
Contents
1. m You hear a confirmation tone followed by a dial tone Issue 1 March 1996 7 Go on hook To place a call using an automatic dialing button do the following 15 Go off hook m You hear a dial tone Press Feature and then press the dial keypad number assigned to the Automatic Dialing button entry you wish to call For example to call the number stored in Feature Directory entry press Feature and then press 3 m You hear a ringback tone Personal AD Lists To program a personal AD list item do the following 1 On a sheet of paper write down the phone numbers and feature access codes you want to store Go off hook m You hear a dial tone Dial the AD Program feature access code m You hear a dial tone Dial the personal list number 1 2 or 3 m You hear a dial tone Dial the list item 1 2 3 and so on m You hear a dial tone Dial the phone number or feature access code you want to store up to 24 digits Press s m You hear a confirmation tone followed by a dial tone Issue 1 March 1996 7 8 Repeat Steps b through 7 if you want to program additional items on the same list 9 Goon hook when you are finished Start over with Step 1 if you want to program items on a different personal list To place a call using a personal list item do the following 1 Go off hook m You hear a dial tone 2 Doone ofthe following a Press Feature and then pres2. The Leave Word Calling LWC feature allows you to leave a standard call me back message to other users on the server When a message is created the user s message waiting lamp goes on To leave a message after dialing an extension when your call is not answered you hear a coverage tone or a busy tone or you have been put on hold do the following 1 Press Feature and then press the dial keypad number assigned to the Leave Word Calling feature m You hear a confirmation tone m The message waiting lamp at the called extension flashes 2 Go on hook Issue 1 March 1996 17 To leave a message without ringing an extension do the following 1 Go off hook m You hear a dial tone 2 Doone ofthe following a Press Feature and then press the dial keypad number assigned to the Leave Word Calling feature b Dial the Leave Word Calling Send a Message feature access code m You hear a dial tone 3 Dial the extension for which you want to leave a message m You hear a confirmation tone 4 GQoon hook To cancel a Leave Word Calling message 1 Go off hook m You hear a dial tone 2 Dial the Leave Word Calling Cancel a Message feature access code m You hear a dial tone 3 Dial the extension for which you left a message m You hear a confirmation tone m Your Leave Word Calling message is canceled 4 GQoon hook 18 Issue March 1996 Message Retrieval The Message Waiting lamp indicat
3. tone 2 Dial the Answer Back feature access code m You hear a dial tone 3 Dial your own extension number m You hear a confirmation tone and then you are connected to the parked call To retrieve a call parked at a different extension 1 Go off hook m You hear a dial tone 12 Issue1 March 1996 2 Dial the Answer Back feature access code m You hear a dial tone 3 Dial the extension number of the person that parked the call m You hear a confirmation tone and then you are connected to the parked call Call Pickup The Call Pickup feature allows you to answer calls intended for other extension numbers within your Call Pickup group Call Pickup groups are established so that when one member of a group is gone other members of the group can answer that member s calls A Call Pickup group usually consists of people who are located in the same area or have similar functions such as the front office staff To answer a call placed to a member of your pickup group when your voice ter minal is idle do the following 1 Go off hook m You hear a dial tone 2 Doone of the following a Press Feature and then press the dial keypad number assigned to the Call Pickup feature b Dial the Call Pickup feature access code m You are connected to the incoming call To pick up a call when you are already active on another call do the following 1 Press Hold m The current call is placed on hold and the green st
4. 555 231 777 Issue 1 A a HD March 1996 mm NEM 0 ey ERE T C 8403 Voice Terminal Quick Reference Mos n Y nr he F qui T a 2 mc UR ake aes r ne 1 io sea ae Tra at D ES weds 1 af rie ik rag ee aI e BOO Mc l8 Q7 eee a E T a 4 P Eo bulati uu s Graphics 1988 9 975 2 EX C ME Blank Page 8403 Voice Terminal Quick Reference This 8403 Voice Terminal Quick Reference shows you how to access the fol lowing features available on the GuestWorks server m Automatic Callback a an o a ast Number Dialed Redia a eave Word Calling e Retrieval a 9 o e riority Calling elect Ringing Pattern m elf Tes end All Calls CD Issue 1 March 1996 3 Speaker Listen Onl Volume Control Conventions 4 The following conventions are used in this document Buttons you press on the voice terminal are shown as follows Feature The term dial keypad refers to the touch tone keypad where you dial enter telephone numbers and feature access codes The phrase go off hook means that you must lift the handset or press the Speaker button The phrase go on hook means that you must replace the handset on the handset cradle or press the Speaker butt
5. Activation Answer Back Call Pickup Last Number Dialed Leave Word Calling Send a Message Cancel a Message Priority Calling Send All Calls Activation Deactivation Issue 1 March 1996 5 Abbreviated Dialing The Abbreviated Dialing AD feature allows you to store phone numbers and feature access codes for repeated use This section describes two different ways of storing AD numbers automatic dialing buttons and personal AD lists Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list Automatic dialing buttons must be activated through system administration before you can program a phone number for that button Up to three personal lists can be assigned for each voice terminal Automatic Dialing Buttons 6 To program an automatic dialing button that is stored on your Feature Directory do the following 1 On a sheet of paper write down the phone numbers and feature access codes you want to store Go off hook m You hear a dial tone Do one of the following a Press Feature and then press the dial keypad number assigned to the AD Program feature b Dial the AD Program feature access code m You hear a dial tone Press Feature and then press the dial keypad number for the button you wish to program m You hear a dial tone Dial the phone number or feature access code you want to store up to 24 digits Press s
6. Callback deactivation feature access code m You hear a dial tone 3 Go on hook Issue 1 March 1996 9 Call Forwarding There are two Call Forwarding features you can use Call Forwarding All Calls and Call Forwarding Busy Don t Answer Call Forwarding All Calls causes calls to your voice terminal to be forwarded immediately to a different telephone number Call Forwarding Busy Don t Answer causes calls to your voice termi nal to be forwarded to a different telephone number only if you do not answer or if your line is busy A SECURITY ALERT 10 Call Forwarding All Calls and Call Forwarding Busy Don t Answer are not recommended for use to extend calls to out of hotel sites due to the potential for toll fraud Reliable call disconnect from your local service provider s central switching office may not always be possible thus allowing dial tone to be returned to the caller and toll fraud to occur To forward calls to another telephone number do the following 1 Go off hook m You hear a dial tone 2 Doone ofthe following a Press Feature and then press the dial keypad number assigned to the Call Forwarding All Calls feature Continue with Step 4 b Dial the Call Forwarding All Calls feature access code or the Call Forwarding Busy Don t Answer feature access code Continue with Step 3 m You hear a dial tone Issue 1 March 1996 3 f your voice terminal is administered with co
7. atus lamp at the call appearance flutters Issue 1 March 1996 13 2 Do one of the following a Press Feature and then press the dial keypad number assigned to the Call Pickup feature b Press an idle call appearance button then dial the Call Pickup feature access code m You are connected to the incoming call Conference The Conference feature allows you to set up a six party conference call without attendant assistance You cannot create a conference call when the first party is the attendant To establish a conference call while on a two party call do the following 1 Press m The existing call is put on hold and you hear a dial tone 2 Dial the number of the new party and wait for an answer m You can privately discuss the call with the new party at this time If you want to establish the conference call continue with If there is no answer or the line is busy press the held call appear ance button to return to the held call 3 Press Cont again m All parties are connected on the conference call 4 Repeat Steps 1 through 3 to add more parties to the conference call To create a conference call when you have a call on hold and you have a second active call do the following 1 Press Cont m The active call goes on hold and you hear a dial tone 14 Issue1 March 1996 2 Press the call appearance button of the call originally on hold the first call m You are reconnected
8. es that someone has left you a message either by Leave Word Calling or by voice mail To retrieve your messages fol low local procedures Mute The Mute feature allows you to turn off the microphone on the handset This prevents other parties on the call from hearing you To use the Mute feature do the following 1 Press the Mute button m The red lamp next to the Mute button goes m The other parties on the call cannot hear you talking 2 When you are ready to resume the conversation press the Mute button m The red lamp next to the Mute button goes off m The other parties on the call can hear you talking Priority Calling The Priority Calling feature allows you to ring another voice terminal with special three burst ringing this ringing pattern will vary for some voice terminals This identifies the call as important and the call should be answered immediately To place a priority call do the following 1 Go off hook m You hear a dial tone Issue 1 March 1996 19 2 Do one of the following a Press Feature and then press the dial keypad number assigned to the Priority Calling feature b Dial the Priority Calling feature access code _____ m You hear a dial tone 3 Dial the extension number m You hear a ringback tone To change a regular call into a priority call when you hear a busy tone or a ringback tone do the following 1 Press Feature and then press the dial k
9. eypad number assigned to the Priority Calling feature m You hear a ringback tone Select Ringing Pattern You can select one of eight different ringing patterns for incoming calls When there are several users in the same seating area you can select a distinct ring ing pattern so you can recognize when your voice terminal is ringing To select a ringing pattern do the following 1 While on hook press Feature and then press Hold m The current ringing pattern rings repeatedly m The Feature lamp flashes 2 Press Hold repeatedly to step through the rest of the ringing patterns 3 When you hear the ringing pattern you want to use press Feature 20 Issue1 March 1996 Self Test To test the lamps on your voice terminal do the following 1 Press and hold Test m All the lamps go on 2 Release Test to end the test m Allthe lamps go off except for the Test lamp which stays green for a few seconds Send All Calls The Send All Calls feature immediately redirects your calls to your predefined Call Coverage path You can use this feature when you do not want to be dis turbed If a coverage path is not administered this feature does not work To use Send All Calls do the following 1 Go off hook m You hear a dial tone 2 Do one of the following a Press Feature and then press the dial keypad number assigned to the Send All Calls feature m You hear a dial tone b D
10. ial the Send All Calls activation feature access code m You hear a confirmation tone 3 Go on hook Issue 1 March 1996 21 To cancel Send All Calls do the following 1 Go off hook m You hear a dial tone 2 Do one of the following a Press Feature and then press the dial keypad number assigned to the Send All Calls Cancel feature m You hear a dial tone b Dial the Send All Calls deactivation feature access code m You hear a confirmation tone 3 Go on hook Speaker Listen Only Your voice terminal is equipped with a listen only speaker You can use it to access features or to listen to messages You must use the handset when talk ing on a call To use the speaker do the following 1 Press Speaker m You hear a dial tone m The Mute lamp goes on to remind you that the speaker is the listen only mode 2 Place a call or access a feature To turn off the speaker and use the handset do the following 1 Pickup the handset m The speaker shuts off and the call goes through the handset 2 Continue with your call 22 Issue 1 March 1996 To change from the handset to the speaker do the following 1 Press Speaker m The speaker comes on and the call goes through the speaker 2 Hang up the handset To end a call while using the speaker do the following 1 Press Speaker Transfer The Transfer feature allows you to transfer calls from your voice terminal to a cowor
11. ker or to a hotel guest You cannot transfer a call from the attendant to a coworker or hotel guest SECURITY ALERT Social Engineering Social Engineering is a con game that hackers frequently use It is sometimes referred to as Operator Deceit The success of this con requires gullibility or laxity on the part of the operator or employee of which the hacker takes full advantage For example hackers call an employee claim to have the wrong extension number and ask to be transferred back to the operator To the operator the call appears to be an internal call The hacker then asks for an outside line Often because operators are not trained about toll fraud they will connect the hacker to an outside line Another example of social engineering is when a hacker calls the operator and pretends to be a telephone maintenance repair person They make statements such as This is AT amp T testing your lines Please transfer me to 900 or 9 or I need to verify your DID number range An untrained operator may provide the requested transfer or information giving the hacker more ammunition with which to crack your system Issue 1 March 1996 23 To transfer the current call do the following 1 Press transfer m The call is placed on hold m You hear a dial tone 2 Dial the number to which the call is to be transferred m You hear a ringback tone 3 Remain on the line and announce the call if there is no answe
12. nsole permissions dial your own extension number Otherwise go to Step 4 m You hear a dial tone 4 Dial the telephone number to where the calls will be forwarded m You hear a confirmation tone 5 Go on hook To cancel either type of Call Forwarding do the following 1 Go off hook m You hear a dial tone 2 Doone ofthe following a If you activated Call Forwarding using Feature Directory press Feature and then the dial keypad number assigned to the Call Forwarding feature Continue with Step 4 b If you activated Call Forwarding using either Feature Directory or a feature access code dial the Call Forwarding deactivation fea ture access code m You hear a dial tone 3 f your voice terminal is administered with console permissions dial your own extension number m You hear a confirmation tone 4 GQoon hook Issue 1 March 1996 11 Call Park The Call Park feature allows you to park a call on the server and then recon nect the call using your voice terminal or a different voice terminal To park a call at your extension for retrieval from any extension do the following 1 While active on a call press Transfer m You hear a dial tone 2 Dial the Call Park feature access code m You hear a confirmation tone 3 Press Transfer again m You hear silence 4 GQoon hook To return to a call parked at your extension do the following 1 Go off hook m You hear a dial
13. on If your voice terminal is an Attendant Backup position you will have con sole permissions assigned to your voice terminal This is done so you can do most of the tasks available from the standard attendant console You will hear the following call progress tones during normal operation Dial tone a steady tone you hear when you first select an idle call appearance Ringback tone the normal ringing tone you hear after you dial a guest room or outside number Busy tone a slow on off on off tone you hear when the person you are calling is busy on their telephone Reorder tone a fast on off on off tone you hear when calling facilities are not available or out of order Confirmation tone a three burst tone you hear after success fully using a feature access code Issue 1 March 1996 Intercept tone a high to low tone you hear when a call or fea ture access code is not accepted The following table lists the features you can use from your voice termi nal Your system administrator will give you a list of the feature access codes Write them into this table Feature Feature Access Code Abbreviated Dialing Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access Automatic Callback Deactivate Call Forwarding All Calls Activation Deactivation Call Forwarding Busy Don t Answer Activation Deactivation Call Park
14. r or the line is busy return to the held call by pressing the held call appearance button 4 Press Transfer again m The callis transferred 5 Go on hook Volume Control The volume control on your voice terminal can be adjusted to eight different vol ume levels for the ringer the speaker and the handset This is done by press ing the Volume button when a call is ringing when using the speaker or when using the handset Pressing the right side of the volume button increases the volume and pressing the left side of the Volume button decreases the volume 24 1 1 March 1996
15. s the dial keypad number assigned to a list feature access code b Dial the desired AD personal list feature access code this could be any of three feature access codes m You hear a dial tone 3 Dial the desired AD list item 1 2 and so on m You hear a ringback tone Automatic Callback The Automatic Callback feature allows you to automatically queue a recall to an extension that is busy does not answer or returns a Call Waiting ringback tone When the queued extension becomes available a callback is made to your voice terminal gt NOTE An Automatic Callback request is automatically cancelled after 30 min utes 8 lIssue1 March 1996 To use the Automatic Callback feature do the following 1 After you hear a ringback tone or a busy tone press Feature and then press the dial keypad number assigned to the Automatic Callback fea ture m You hear a confirmation tone 2 Go on hook m When the called telephone becomes available again your tele phone rings with priority ringing a 3 burst ringback tone 3 Qo off hook m You hear a ringback tone and the call is placed to the number you originally called If you decide that you want to cancel the Automatic Callback request do the following 1 Go off hook m You hear a dial tone 2 Doone of the following a Press Feature and then press the dial keypad number assigned to the Automatic Callback feature b Dial the Automatic
16. to your first caller 3 Press Cont again m All three parties are now connected in a conference call To drop the last party added to a conference call 1 Press Drop m The last party added to the conference call is dropped from the call Drop The Drop feature allows you to disconnect the current call with one push of a button To drop the current call do the following 1 Press Drop m You hear a dial tone Feature Directory The Feature Directory provides a quick and convenient way to access 12 fea tures on the server If the entries for any of the Feature Directory positions are blank your system administrator can assign features to them Usually the Fea ture Directory on your voice terminal has already been assigned for you How ever if there are changes in feature assignments you can remove the old Feature Directory card from behind the plastic cover and write or type the new feature assignments on the blank Feature Directory located under the current one Issue 1 March 1996 15 To access a feature assigned to the Feature Directory press Feature and then press the corresponding dial keypad number 0 through 9 or For example if the Send All Calls feature is assigned to Feature Directory entry F1 you must press Feature and then press 1 to use this feature If you have programmed your home telephone number on an Abbreviated Dialing button assigned to Feature Director
17. y entry F you must press Feature and then press to call home The red lamp next to Feature goes on when the button is pressed to let you know that your dial keypad is now in the feature selection mode Hold The Hold feature allows you to put your current call on hold while you answer another call make a call or perform some other task To place a call on hold do the following 1 Press Hold m The current call is placed on hold and the green status lamp at the call appearance flutters To place a call on hold and answer a new call do the following 1 Press Hold m The current call is placed on hold and the green status lamp at the call appearance flutters 2 Press the call appearance button of the incoming call m You are connected to the incoming call To return to a held call do the following 1 Press the call appearance button of the held call m You are reconnected to the held call 16 Issue1 March 1996 Last Number Dialed Redial The Last Number Dialed Redial feature allows you to redial the last number you dialed To use the Last Number Dialed feature do the following 1 Go off hook m You hear a dial tone 2 Doone ofthe following a Press Feature and then press the dial keypad number assigned to the Last Number Dialed feature b Dial the Last Number Dialed feature access code m is placed to the last number you dialed Leave Word Calling
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