Avaya IP Office SIP Extension
Contents
1. B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled Page 18 Issue 1b 05 August 2009 SIP Device Configuration CounterPath eyeBeam X Lite Codec Selection If the X Lite client is left configured to support multiple audio codecs then on calls to the extension there will be no return speech from the client This can be resolved by configuring the client to only support a single audio codec matching one of the codecs configured for the IP Office SIP extension 1 Click on the down arrow icon and select Options 2 Click on Advanced and then on Audio Codecs Disabled codecs Enabled codecs E EE BroacdMoice 23 arli uLaw BroadVoice 32 FEC DvI4 DM Wideband EE arli al am L16 PCM Wideband mi Speex Speex FEC video Lodecs Speex Wideband Speex Wideband FEC Zu Codec Prooerties Hebwork Description arll alaw e A Bitrate range bps DOC E apoga Fidelity Narrowband 8000 Quality of Service Best Quality PESO TTT TELE EL ELELLEL ELE 0 0 Ce Diagnostics Apply Revert OK Cancel 3 Ensure that the Enabled codecs column contains just a single codec That codec must be one supported by the IP Office extension configuration for the SIP ex2. AVAYA IP Office SIP Extension Support Issue 1b 05 August 2009 2009 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license
3. Domain Base RTP Port 80072 Settings Tos SIP Registration Server Address 192 168 42 1 System LAN LAN Settings IF Address L Telephony SIP Port S060 SIP Voice Port BOO dadd Leaving a setting blank will force the unit to use the information obtained via DHCP and or DNS Phone 1 Send Registrati quest wi pire Time 2600 See Send Registration Request with Expire Time Syctom Send Unregistration at boot k be H he Documentation C Send SUBSCRIBE Logout SUBSCRIBE Server IP or FQDN defaults to registration serwer sd 3 Enter the values to match the settings of the IP Office LAN on which the SIP Registrar is enabled Click Save 4 Select CODECS RE A cio CODEC Configuration Status rari Sellinas selected silence Suppression Preferred Codec ToS G711U O Telephony GT11A O VoIP Status G723 SIP G726 6729 CH w Phone 1 5 Set the codecs to match those set for the IP Office SIP extension Click Save CODEC Configuration 6 Select Phone 1 Home User User Extension User Information Extn Base Extension Network LAN Status Phone Number ER Gallet Name SIPS43 ibe LU Settings UserName Extn343 Password eeecesees lJser Telephony Call Settings Login Code E EE a User User Name Tos Port s060 SIF Registration status Registered Telephony VoIP Status SIP CODECS Phone 1 Voice Mail Setting Voice Mail Number SE 7 Enter the values to match the IP
4. 1 Telephony Call Router Routing Table fo sip Home Import Export Configuration Looks Up For eee S S L l called a164 Of Destination Execute Function Optional Network ID DH E T sip SIP Interface A NAT HAPT celled 6764 value or default g Ter n on e ACL e i Optional function to execute Qos Table none e E Ze C Service none z none DHCP Server To change an entry WAN enter the value of an existing entry none e Ensure that the table contains T with the destination sip SIP Interface 11 Select Call Router again and then select the Routing Tables tab 192 166 1 1 Telephony Call Router Home Import Export Interfaces Be tiee E a Functions Services Configuration Active Calls Routing Tables Network Hamme Looks up for IP DN S from sip called e164 A NAT NAPT KEE Ke eme x ACL tO 3Ip ca E Qos called e164 Ci Than S 12 Select from sip 192 165 1 1 Telephony Call Router Routing Table from sip Home Import Export Configuration ks U Epe iai Destination Execute Function Optional Network SE ID DH E called e764 value or default Ee KE bes D 3 NAT NAPT e Optional function to execute ACL 339 Table none Qos Service none none DynDNS To change an entry DHCP Server enter the value of an existing entry none e Enter the IP Office SIP extension number e For the Destination select Interface and select the matching fxs port for that extension number e Clic
5. 34S SIG scr DHCP Settings Primary Site Specific Option Number 550M 1 6 a Secondary Site Specific Option Number 5500 VLAN Mot Present 6 Check that SIP Registrar Enable is selected 7 Select the SIP Registrar sub tab System LANL LANZ DNS voicemail Telephony Directory Services System Events SMTP SMOR Twinning LON Settings VoIP Network Topology SIF Registrar Layer 4 Protocol TCP Port S060 3 UDF Port 5060 x l Challenge Expiry Time secs 10 Suto create Extn User e Domain Name Default Blank This is the local SIP registrar domain name that will be needed by SIP devices in order to register with the IP Office If this field is left blank registration is against the LAN IP address The examples in this documentation all use registration against the LAN IP address Page 9 SIP Extensions IP Office Issue 1b 05 August 2009 e Layer 4 Protocol Defau t Both TCP amp UDP The transport protocol for SIP traffic between the IP Office and SIP extension devices Both TCP and or UDP can be used e TCP Port Default 5060 The SIP port if using TCP The default is 5060 e UDP Port Default 5060 The SIP port if using UDP The default is 5060 e Challenge Expiry Time sec Default 10 The challenge expiry time is used during SIP extension registration When a device registers the IP Office SIP Registrar will send a challenge back to the device and waits for an appropriate response If t
6. Office is the SIP Registrar and SIP Proxy In most cases a SIP extension device is configured with settings for a SIP registrar and a SIP proxy For SIP devices connecting to an IP Office the LAN1 or LAN2 IP address on which the SIP registrar is enabled is used for both roles e IP Office Voice Compression SIP Audio Codec Unlike H323 IP devices which always support at least one G711 codec SIP devices do not support a single common audio codec Therefore it is important to ensure that the IP Office SIP extension codecs match a codec for which the SIP device is configured e IP Office Call Waiting SIP REFER For the IP Office user associated with a SIP extension Call Waiting should be enabled if the SIP device supports REFER This is required for functions such as transferring calls e Phone Features Beyond basic call handling via the IP Office see the features listed below the features available will vary between SIP devices and Avaya cannot make any commitments as to which features will or will not work or how features are configured e Answer calls e Hold e Voicemail Collect e Make calls e Unsupervised Transfer e Set Forwarding DND e Hang Up e Supervised Transfer e Park Unpark SIP Extensions Page 7 IP Office Issue 1b 05 August 2009 1 1 Licensing SIP Extensions are within the IP Office configuration use IP End points licenses Successful registration consumes one license count This license is also used for non Av
7. PSTN Profiles are VoIP Profile default Ethernet Apply FXS e Ensure that the Domain field is empty and the check box not selected e Enable the check box for Default Server Outbound Proxy and select Set always the actual Registrar as Default Server e Click Apply SIP Extensions Page 23 Issue 1b 05 August 2009 6 Select the Registration and Authentication tab 192 165 1 1 Telephony SIP Gateway sip Service default Home Import Export Configuration We TEEN E tite System LAM LAM Settings IP Address Ce Ignore redirection of Registrar 192 168 42 1 Host 5060 Port Register via Default Server Network Registrar m IFDHNS Register to redirected Registrar Host Fort NAT NAPT E ACL Registration Lifetime 300 seconds Qos SE Apply DynDNs DHCP Server WAN Users To Register Telephony User Name Register Display Name Phone Context Authenticate Authentication Name Password Default EEN 338 register SIP 338 authenticate Extn338 Keng defaut Haga SIP SIP w rj L eeccceee E CF VoIP Profiles S User User Extension ser User Name Tone Profiles Extn Base Extension User Telephony Call Settings Login Code e Enable the Registrar checkbox Select Ignore redirection of Registrar and enter the IP address and SIP port of the IP Office LAN on which the SIP registrar is enabled Click Apply 7 In the Users To Register section create a user matching the IP Office SIP extension and us
8. an IP Office system requires the IP Office system to be rebooted 2 Using IP Office Manager receive the IP Office system configuration 3 Select 4 Select either the LAN1 or LAN2 tab on which the SIP registrar is enabled System 5 Select the SIP Registrar sub tab LAN Settings VoIP Network Topology SIF Registrar Layer 4 Protocol Both TCP amp UDP ow TCP Port 5060 e UDP Port S060 e Challenge Expiry Time secs Gubo create ExtnfUser 6 Change the Auto create Extn User settings to the state required 7 Send the configuration back to the IP Office 1 6 System Monitor The status of the SIP extensions in the IP Office configuration can be viewed in System Monitor Select Status SIP Phone Status to display the SIP extension list BER Total Configured 1 Waiting secs for update Total Registered 1 Registered Status JI RRR IP Address SIP D Status ab Te Sci a k ices a EE gt Display Option f Show Al C Registered C Nee int Lancel System LAMI LANZ DNS Voicemail Telephony L Directory Services System Events SMTP SMOR Twinning SIP Extensions Page 14 IP Office Issue 1b 05 August 2009 Chapter 2 SIP Device Configuration Page 15 IP Office Issue 1b 05 August 2009 2 SIP Device Configuration This section gives examples of the installation settin
9. to the IP Office To avoid this delay dial after dialing the digits e The G723 Codec should not be used with the Avaya A10 ATA However that codec is not enabled by default 192 168 1 1 Telephony VolP Profiles Profile defau t Home Import Export Fax Modem Dejitter Buffer Status Voice Codecs Network Position Codec Rx Length ms Tx Length ms Silence Suppression IDN zE 1 gfitulawe4k 20 20 E defaut C yes C no wi X NAT NAPT ACL ee 2 ofttalawedk 20 20 Oo fo a E oe QoS nay ene transparent GG default 1 west no Ci WAN Telephony Call Router Additional Voice Parameters H323 Defaut Silence Suppression IT fnot specified by the codec SIP VoIP Profiles Highpass Filter J Woice input filter for A D conversion Tone Profiles Post Filter I Voice ouput filter for D A conversion PSTN Profiles DTMF Rela w Ports i i m Ethernet RTP Payload Type For Tone Events NTE li 01 FAS RTP Payload Type For Signaling Events ONSE fi UU Various System RTP Traffic Class local yoice AAA Time App SIP Extensions Page 26 IP Office Issue 1b 05 August 2009 SIP Device Configuration Avaya A10 ATA 2 5 Patton Micro ATA A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Browse to the IP address of the Micro ATA 2 Login and select SIP Home SIP Configuration Network LAN Status SIP Server Settings Current Server 192 168 42 1 5060
10. use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most current versions of
11. Adapter ATA Within the IP Office configuration SIP extensions are licensed using the IP End points license which is also used for non Avaya H323 IP extensions The number of SIP extensions supported is subject to available licenses and to the normal extension limits of the IP Office control unit being used This document provides notes on registering SIP devices with the IP Office system It assumes that you are familiar with IP Office configuration using IP Office Manager System Status Application and System Monitor This document only covers basic registration with the IP Office Full configuration of the SIP extension device or client software will be covered by the manufacturer s own documentation SIF Softphone SIF ATA e No NAT Connection of SIP extension devices from locations where Network Address Translation NAT is applied to the connection is not supported The IP Office does not provide NAT traversal services for example STUN or TURN for SIP extension devices e Multiple Line SIP Devices Some SIP devices can support multiple lines or user accounts each configured separately If used with an IP Office each SIP line requires a separate IP Office SIP extension user and license Note this refers to a SIP device that can handle multiple simultaneous calls itself and not one that is handling multiple calls by holding them on the IP Office receiving call waiting indication for waiting calls on the IP Office e The IP
12. EE Remove Properties Make Default 8 Ensure the the account is Enabled 9 Click Close The X Lite client will now attempt to register with the IP Office The success or failure of that process will be displayed by the client 10 If left with its default configuration then on calls from an IP Office DS extension to the X Lite client the speech from the client will not be heard The solution is to either configure the client with a single audio codec 19 or to perform the following process SIP Extensions Page 17 IP Office Issue 1b 05 August 2009 a Dial 7469 and select call The Advanced Options menu is displayed Advanced Options E X Filter 4oply Filter Clear Filter Option Mame Valle a audio aecimanual_ offset 0 audio agcidesired _level 1500 audio concealment enabled 1 audiosheadset section desc 0 audio headset aec_enabled audio headset audio in_agc_enabled audio headset audio_in_device 1 1 default wave ini SIP Extensions IP Office audio panictincrease amount if below Ip milliseconds 10 e 4 E b Enter honor in the filter field and click Apply Filter Advanced Options q F Filter honor Apply Filter Clear Filter Option Mame systeminetwoarkihonor First codec c Set the value for system network honor_first_codec to 1 d Click on the X icon to close the menu Advanced Options Ei Save changes i No Cancel e Click on Yes to save the change
13. IPIDNS TT 7 NATINAPT Gi 4 Select the Gateways tab and click on sip 192 168 1 1 Telephony SIP Gateway sip Home Import Export eee Status IP Interface E etho Network SIP Gateway Enabled IP DNS NAT NAPT 5060 ACL Dog Call Signaling Traffic Class local default DynONns Local Call Signaling Port INVITE Transaction Timeout 32 seconds DHCP Serer WAN Non INVITE Transaction Timeout ER seconds Telephon E H TCP Call Router Transport Protocols H 323 Iv UDP SIP eng Time for which a non responsive destination should VoIP Profiles Penalty Box 600 SELLE stay in the penalty box Le should not be contacted anymore Tone Profiles Ta PSTN Profiles Apply Ports Sernices Ethernet default A FAS Ir Cr Various 5 Click on default in the Services section Select the Configuration tab 192 165 1 1 Telephony SIP Gateway sip Service default Home Import Export Configuration Registration and Authentication Domain TI Network IFJONS f Set manual Host Port Iv server Type loose router D Default Server Outbound Proxy NAT NAPT f Set always the actual Registrar as Default Server ACL Dog Force Keen Alves wW 3600 seconds DynDNs DHCP Server Call Transfer Version 5 WAN Session Timer Version o EE Create new session after redirect 7 Call Router H 323 Detect NAT Address SIP Alternate Contact Address User Defined IP Address VoIP Profiles Tone Profiles SIP Profile default
14. Office SIP extension and user settings Click Save B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions Page 27 IP Office Issue 1b 05 August 2009 2 6 Nokia S60 v3 SIP Client The Nokia S60 SIP Client is a SIP client application that can be installed and used on a range of Nokia phones The process below was performed on a Nokia e64 but For Nokia S60 SIP Clients the IP Office SIP Extension setting Force Authorization should be disabled A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Select Menu Tools Settings Connection Sip settings New SIP profile 2 Enter the following settings Profile name Give the profile a name that indicates its function Service profile Select IETP Default access point Enter your access point Public user name Enter an address of the form lt IP Office extension number gt lt IP Office SIP Enabled LAN IP address gt for example 338 192 168 42 1 Use compression Select no Registration Select always on Use security Select no Proxy server Leave blank Registrar server Registrar server adress Enter the IP Office SIP Enabled LAN IP ad
15. P Extensions Page 11 IP Office Issue 1b 05 August 2009 1 4 SIP User Settings SIP users can be created manually using cy User or automatically created 14 during SIP device registration Even if auto created the user settings created in the IP Office configuration should be checked during installation This section looks just at the key configuration settings that affect SIP extension devices 1 Select i User and locate the SIP extension user Select the User tab Perr User voicemai DND Shortcodes Source Mumbers Telephony Forwarding Dial In Voice Recording Mame Extn334 Password Confirm Password en E eg Name fetes P Locale Priority ad Bx Directory Enable one Portal Services Device Unknown SIP device Type e Name If the SIP extension is set to Force Authorization the default this field is used as the Authorization Name that must be set in the SIP device s configuration e Extension This should match the SIP ID of the SIP device and the Base Extension setting of the SIP extension in the IP Office configuration 2 Select the Telephony Call Settings tab User Voicemail DND ShorbCodes Source Numbers Telephony Forwarding Dial In Voice Recording Call settings supervisor Settings Multi line Gptions Call Log Outside Call Sequence Default Ring ll Iw Cal Waiting On Inside Call Sequence Defaut Ring ll Iw Answer Call Waiting Gn Hold r
16. Ringback Sequence Default Ring ll Busy Op Held No Answer Time secs System Default 15 S offhook Station Wrap Up Time secs 2 System Phone Transfer Return Time secs Orr Call Cost Mark Up 100 e Call Waiting On Most SIP devices require this setting to be enabled in order to allow features such as transferring calls SIP Extensions Page 12 IP Office Issue 1b 05 August 2009 IP Office SIP Extensions SIP User Settings 3 Select the Telephony Supervisor Settings tab User Voicemail DND Shorblodes Source Numbers Telephony Forwarding Dial In Voice Recording Supervisor Settings Multine Options Call Log Login Code Ss Force Login Login Idle Period secs Monitor Group one Coverage Group lt None sl Status on Mo Answer Logged On Mo change sl Reset Longest Idle Time f All Calls Force Account Code Outgoing Call Bar Inhibit OFF Switch Forward Transte Can Inktrude Cannot be Inkruded External Incoming Can Trace Calls COR agent m WWW WW Gubomatic Akter Call Work After Call Work Time secs System Default 10 e Login Code If the SIP extension is set to Force Authorization the default this field is used as the Authorization Password that must be set in the SIP device s configuration SIP Extensions Page 13 IP Office Issue 1b 05 August 2009 1 5 Allowing SIP Extn User Auto Creation 1 Note that changing the SIP registrar settings of
17. alls admin Help General ip c From To Counter CGPN Maps B TEL1 SIP4420 5 gt RAB1 SIP4420 b E RAB1 SIP4420 5 rei gt TEL1 SIP4420 13 To edit an existing route click on the arrow just before the To column B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions Page 31 IP Office Issue 1b 05 August 2009 SIP Extensions Page 33 IP Office Issue 1b 05 August 2009 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary i
18. aya H323 IP extensions There must be sufficient licenses for the number of extensions required Licence IP End points ax v Licences S 1600 Series Phones Advanced Small Community Networking CCC Server CCR Agent OCR CCC UPG Licence Key FXBhOy TSipH4SwhlySEOBadSgiMmrwbe Licence Type IF IP End points IP End points Licence Status Wi CCR SUP S IF End points Instances 0 Se F500 Upgrade Standard to Professional T hee OSS ever S IPSO0 YCM Channels a SIP Extensions Page 8 IP Office Issue 1b 05 August 2009 IP Office SIP Extensions Licensing 1 2 Enabling SIP Extension Support Once the IP Office system has valid IP End points licenses 8 it can support SIP extensions on its LAN1 and or LAN2 interfaces 1 Note that changing the SIP registrar settings of an IP Office system requires the IP Office system to be rebooted 2 Using IP Office Manager receive the IP Office system configuration 3 Select System 4 Select either the LAN1 or LANZ tab as required 5 Select the VoIP sub tab System LANL LANZ DNS voicemail Telephony Directory Services System Events H323 Gatekeeper Enable SIP Trunks Enable SIP Registrar Enable RTP Pork Number Range Hs23 4uto create Extn Port Range Minimum 49152 H323 Auto create User Port Range Maximum 53246 Enable RTCP Monitoring On Pork 5005 DiffServ Settings B8 DSCP Hex DSCP Mask Hex SIG DSCP Hex DSCP DSCP Mask
19. de 09 7030011 Hardware 402 SerialNo 00 90 33 21 01 7d 9e DRAM 16 MB FLASH 8 MB Coder 6 Channels of G 711 6 726 G6 729 Sync SNTP Server 135 64 181 220 Time 05 06 2009 07 13 Uptime 17d 11h 3 m 29s 2 In the left hand column select GATEWAY 3 You will be prompted to login The default user name is admin The default password is ip22 ip24 or ip28 depending on the unit type Configuration General IP ETHO LDAP TEL1 TEL2 TEL3 TEL4 TFIA Interfaces SIP GK Routes CDRO CDR1 Calls admin Help Call Logging F Route Logging O Billing CDRs only C Logging Filter GV Nr Licenses Name Count Usage OK Cancel 4 Select Interfaces Configuration General IP ETHO LDAP TEL1 TEL2 TEL3 TEL4 TEL5 TEL6 JIELL TEL8 Administration 5 Select TEL1 in the Interfaces page Disable C Tones FUROPE PBExX wi Interface Maps Marul m General Interfaces SIP GK Routes CDRO CDRI Calls admin Hein Interface CGPN In CDPN In CGPN Out CDPN Out State Alias Registration TEL Up TEL2 Up TEL3 Up TEL4 Up TEL5 Up TEL6 Up TEL Up TELS Up TEST TONE HTTP ECHO Internal Registration Protocal Mone ae Feature Codes Support TT fwith Feature Codes Uvnamic Group Direct Dial Locked White List OK Cancel Apply Delete Help nsions Page 29 Issue 1b 05 August 2009 6 In the Protocol drop down list select SIP Enter t
20. documentation go to the Avaya Support web site http Wwww avaya com support or the IP Office Knowledge Base hittp marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site htto Wwww avaya com support SIP Extensions Page 2 IP Office Issue 1b 05 August 2009 Contents 1 IP Office SIP Extensions Tal LIGGNSING Ate H 8 1 2 Enabling SIP Extension Gupport 9 1 3 SIP EXtEnSiom SING E 11 1 4 SIP USEF ne 12 1 5 Allowing SIP Extn User Auto Creaion 14 1 6 System Monttor 14 2 SIP Device Configuration 2 1 CounterPath evebeam x lte 17 2 2 Polycom SoundPoint Phones 20 23 RANG SEAN BE 21 24 Avaya ATO AT EE 23 2 0 Patton MICO NEE 27 2 6 Nokia S60 v3 SIP Client 28 2 7 Innovaphone IP22 IP24 IP28 cc cceccecseeeeeeeeeeeees 29 Inte ibaa lees E AE 0 SIP Extensions IP Office Contents Page 3 Issue 1b 05 August 2009 Chapter 1 IP Office SIP Extensions Page 5 IP Office Issue 1b 05 August 2009 IP Office SIP Extensions 1 IP Office SIP Extensions IP Office 5 0 and higher supports the use of SIP extension devices with the IP Office system These can be SIP phones SIP software clients or traditional analog devices attached to the SIP Analog Telephony
21. dress Realm Enter an address of the form lt IP Office user name gt lt IP Office SIP Enabled LAN IP address gt for example Extn338 192 168 42 1 User name Enter the IP Office extension number Password Enter the IP Office user s login code Transport type Select auto Port Match the port set on the IP Office LAN SIP Registrar tab by default this is 5060 3 Select Menu Tools Settings Connection Internet telephone New profile e Select the SIP profile just created above 4 Select Menu Communication Internet tel Options Settings e Change the Default call type to Internet call B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions IP Office Page 28 Issue 1b 05 August 2009 SIP Device Configuration Nokia S60 v3 SIP Client 2 Innovaphone IP22 IP24 IP28 A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration SIP Exte IP Office 1 Browse to the IP address of the unit Configuration IP ETHO LDAP TEL1 TEL2 TEL3 TEL4 TFIR Admin License Update NTP Sync HIIP Sepwver HITP Client Logging SNMP Telnet Certificates Version 00 hotfix3 IP28 09 70300 11 Bootco
22. e for incoming calls to the SIP account registered with the TEL port SIP Extensions Page 30 IP Office Issue 1b 05 August 2009 SIP Device Configuration Innovaphone IP22 IP24 IP28 10 Click on the top left icon For the source select the checkbox for the TEL port just configured For the destination use the drop down list to select the matching RAB entry Ensure that Force enblock is selected This applies a 4 second timeout for dialing before the number dialed is sent to the destination Description Disable TEL SIP4420 Cid 1 RAD SPA e O RAB1 SIP4420 O Caes OE E TEL ses ada UU PY O Te Final Route L O RAB3 Final Map F Fl Te No Reroute on wrong No C O DAD Verify CGPN F O TELS Interworking QSIG_SIP C O RABS O ew Rerouting as Deflection O TELS O ew Routing on Diverting No C O RABE O Gw3 Force enblock E TELT TT GW4 a L O RAB O ews Disable Echo Canceler F TELS O ewe Call Counter Doo ddm O O RABS F TEST C TONE O HTP ET ECHO C SIP1 O SP2 Fl SP3 SIP4 OK Cancel Apply Help 11 Click OK Click on the next to the newly added route This time selecting the check box for the same RAB entry and in the drop down list selecting the TEL entry Click OK 12 The Routes form should show the routes just added The b indicates the Force enblock setting of the outgoing dialing from the phone attached to the TEL1 port General Interfaces SIP GK Routes CDRO CDRI C
23. ed SIP devices are required to register with the IP Office system using the Name and Login Code configured for the user within the IP Office configuration 2 Select the VoIP tab IP Address DUDU Q Compression Mode Automatic Select TOM IP Gain Defaut ll DD TD Gain Default DTMF Support RFC2833 zi e Compression Mode The selected mode must match an audio codec supported by the SIP device If set to Automatic Select then the codecs supported by the IP Office are set through the configuration option System Telephony Telephony Automatic Codec Preferences VoIP Silence Suppression Fax Transport Support Local Hold Music KW WW Allow Direct Media Path x Re invite Supported o User Offered Codec e User Offered Codec If the SIP device is configured with a preferred first codec enabling this option ensures that codec is used on calls to the SIP device e DTMF Support This can be set to one of the two common methods used by SIP devices RFC2833 or Inband The selection should be set to match the method used by the SIP device However if the method is not known or can vary on a per call basis deselecting Allow Direct Media Path allows a VCM channel to be used for DTMF support when necessary e Local Hold Music Select this option if the SIP device supports its own hold music source e Re invite Supported If the SIP device is able to receive REINVITE messages select this option SI
24. er Enter the settings and click on EF 8 Select Call Router Select Interfaces and then FXS 192 168 1 1 Telephony Call Router Home Import Export Routing Tables Functions Services Configuration Active Calls H 343 SIP Network Name Bound Port Routing Destination IP DNS X aip Table pE fxs 0 fxs 00 to sip Table A ACL fxs 1 fxs 0 1 to sip Table A Dog fxs 2 fxs 02 to sip Table x DynDNs fxs 3 fxs 03 to sip Table x DHCP Server WAN C 9 Click on fxs O 192 168 1 1 Telephony Call Router FAS Interface fxs 0 Home Import Export eee Status C Interface none Network rap Cal Routing Destination Table to sip NAT NAPT C Service none bd ACL Qos Precall Service T none Ge CID Presentation T none DHCP Server WAN Subscriber Number E 338 Telephony Call Hold si Call Router 4 323 Call Waiting ral SIP Call Transfer D VolP Profiles Tone Profiles Additional Call Offering Jh PSTN Profiles PSTN Profile default ne Ports Tone Profile US x Ethernet FXS Apply e Enable the Call Routing Destination checkbox Select Table and in the adjacent drop down list select to sip e Enable the Subscriber Number checkbox and enter the IP Office extension number for the SIP extension and user e Click Apply SIP Extensions Page 24 IP Office Issue 1b 05 August 2009 SIP Device Configuration Avaya A10 ATA 10 Click on the amp arrow icon after to sip 192 166 1
25. figuration 2 1 CounterPath eyeBeam X Lite CounterPath produce a range of VoIP products X Lite is a simple SIP client application that can be used as a PC softphone test SIP operation X Lite can be downloaded from http www counterpath com A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Either enable the IP Office to allow automatic creation 14 based on SIP phone registration or manually add the SIP extension and user details to the IP Office configuration 2 Start the X Lite SIP client application 3 Click on the down arrow icon and select SIP Account Settings 4 Click on Add x Account Voicemail Topology Presence Advanced User Details Display Name SIP Me User name EES User User Extension Ein Base Extension Password sees e oa telconory Call Settings Login Code Authorization user name rang JH User Name Domain 192 168 42 1 9 LAM LAN Settings IP Address Domain Proxy h Register with domain and receive incoming calls Send outbound via Ce domain C proxy Gddress Dialing plan moe ll 5 Set the fields to match the IP Office configuration settings are indicated above 6 In the Domain Proxy section enable Register with domain and receive incoming calls and select domain 7 When completed click on OK Enabled Acct Domain Username Display Name SRR e eg wey SEH EE
26. gs used with a variety of SIP devices tested with IP Office These are only the basic details for registration with an IP Office system full installation and configuration for example assigning device IP addresses is covered in the device or software manufacturer s own documentation The devices covered are e CounterPath Eyebeam X Lite Softphones 17 Polycom Soundpoint 20 gt Grandstream GXP 2000 GXP 2020 21 Avaya A10 ATA 23 gt Patton Micro ATA 27 gt Nokia S60 v3 SIP Client 28 gt Innovaphone IP22 IP24 IP28 29 The general process for connection to the IP Office can be done in two ways Either allowing the IP Office to auto create extension and user entries when a SIP device registers or manually creating those entries and then registering the SIP device The steps are summarized below Using Auto Create 1 Add and check IP End points licenses 2 Check the SIP Registrar settings 3 Enable Auto Create Extn User 4 Attach and configure the SIP device 5 Modify the IP Office user and extension settings 6 Disable Auto Create Extn User SIP Extensions IP Office Using Manual Configuration 1 Add and check IP End points licenses 2 Check the SIP Registrar settings 3 Add SIP Extension settings to the IP Office configuration 4 Add SIP User settings to the IP Office configuration 5 Attach and configure the SIP device Page 16 Issue 1b 05 August 2009 SIP Device Con
27. gust 2009 IP Office 4 Click on Update Your configuration changes have been saved They will take effect on next reboot Reboot 5 Click on Reboot The phone may take up to 1 minute to reboot The device is rebooting You may relogin by clicking on the link below in 30 seconds Click to relogin B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions Page 22 IP Office Issue 1b 05 August 2009 SIP Device Configuration Grandstream 2 4 Avaya A10 ATA The Avaya A10 Analog Telephone Adapter provides 4 Phone FXS ports on its rear plus a LAN port It can be used to connect analog phone devices to the IP Office via the LAN with the extensions appearing in the IP Office configuration as SIP extensions A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Browse to the IP address of the A10 2 Enter the administrator name and password The defaults are nimdbg and 54321 3 Select Telephony and then SIP 192 168 1 1 Telephony SIP Home Import Export ices Interfaces Profiles Name Domain Default Server Registration Authentication Binding State Network sip To none ethO Enabled X
28. he details as indicated below to match your IP Office SIP extension and user Name slP4420 Disable F Tones UK Ww epes Maps Manual F Internal Registration Protocol SIP w 8 stem LAN LAN Settings IP Address Serer Address 135 64 181 220 primary Sener Adiress pense set User tension ID Domain 135 64 161 220 Username SPa tice Wser Name Password mmm an zen Feature Codes Support C with Feature Codes User Telephony Call Settings Login Code Dynamic Group Direct Dia Locked White List Media Properties General Coder Preference G729A W Framesize ms Silence Compression TT Exclusive Local Network Coder GT11A ei Framesize ms Silence Compression _ Enable T 38 Enable SRTP TT No DTMF Detection C MOH Mode OK Cancel Apply Delete Help 7 Click OK General Interfaces SIP GK Routes CDRO CDRI Calls admin Help General IP Interface CGPN In CDPN In CGPN Out CDPN Out State Alias Registration TEL1 SIP4420 Up 4420 135 64 181 220 TEL2 SIP4421 Up LDAP TEL3 SIP4422 Up TEL1 TEL4 SIP4423 Up TZ TELS SIP4424 Up ee TELE SIP4425 Up TEL4 TEL SIP4426 Up TELS TELS SIP4427 Up TEL6 TEST Fi TEL TONE TEL8 HTTP em 8 Select Routes General Interfaces SIP GK Routes CDRO CDR1 Calls admin Help General IP ETHO c From To Counter CGPN Maps 9 Two new routes are needed one for dialing from the phone attached to the TEL port and on
29. he response is not received within this timeout the registration is failed e Auto create Extn User Defau t On If this option is selected the IP Office will automatically create user and SIP extension entries in its configuration based on SIP extension registration If this method is being used for installation it is important to check that the settings created match the SIP device It is also important to deselect this option after installation of the SIP extension devices 8 Send the configuration back to the IP Office SIP Extensions Page 10 IP Office Issue 1b 05 August 2009 IP Office SIP Extensions Enabling SIP Extension Support 1 3 SIP Extension Settings SIP extensions can be created manually using a SIP Extension or automatically created 14 during SIP device registration Even if auto created the extension settings created in the IP Office configuration should be checked during installation This section looks just at the key configuration settings that affect SIP extension devices 1 Select G Extensions and locate the SIP extension Select the Extn tab Extension Id ue Base Extension 229 Caller Display Type on x Reset volume After Calls E Device type i Unknown SIF device Module Port Disable Speakerphone ee Force Authorisation e Base Extension This should match the Extension setting of the SIP user added to the IP Office configuration e Force Authorization Default On If enabl
30. k CF 13 Repeat for any other SIP extensions on the unit 192 166 1 1 Telephony Call Router Routing Table from sip Home Import Export Configuration ae mp obt Destination Execute Function Optional Network ENEE IFON S 338 fas 0 FXS Interface K gai PT celled e764 value or default eee none ALI Optional function to execute Qos f Table none DynDNS l cr j C Service none sd none k DHCP Server To change an entry WAN enter the value of an existing entry none 14 Click Save to save the settings so that they will still apply after the unit is restarted 192 168 1 1 Save Home Import Export Save Configuration You are going to save the modified configuration persistently H k This i nesded to retain the current configuration beyond the next reload d Are you sure you want to write the current running config IP DONS to the startup config NAT NAPT Sav Cancel ACL a B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions Page 25 IP Office Issue 1b 05 August 2009 Notes e When calling from an phone attached to an FXS port there is a delay of approximately 5 seconds while the unit wait for dialing to be completed before it routes the dialed digits
31. nformation of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2009 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase SIP Extensions Page 34 IP Office Issue 1b 05 August 2009
32. nsion Auth User ID SIP4637 eer User User Name Auth Password eeng eg User Telephony Call Settings Login Code Display Name Num Line Keys IR 192 168 42 1 Sar oyster LAN LAN Settings IP Address Wu 6 Click Submit The phone will reset and load the new settings That will take up to 2 minutes 7 Select Network and then Audio Processing Check that the codecs match those configured for the SIP extension on the IP Office If you make any changes click Submit and wait for the phone to reset B If installed using extension and user auto creation check the settings of the IP Office SIP extension and user created by the SIP devices registration C Make test calls from and to the SIP device D If not installing any further SIP devices Disable Auto Create Extn User if it is enabled SIP Extensions Page 20 IP Office Issue 1b 05 August 2009 SIP Device Configuration Polycom SoundPoint Phones 2 3 Grandstream Grandstream devices can support multiple user accounts for the same or different SIP provider accounts The configured accounts are displayed on the phone display and the user can select which account is used when making a call For IP Office operation each account can represent a different IP Office SIP extension and user A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Browse to the IP address of the phone By default the phone u
33. ses DHCP and displays its IP address on the display Enter the password the default is admin 2 Click Login Select Account 1 or the account that you want to use for IP Office connection Account Active No amp Yes Account Name Brad O SIP Server 192 168 42 1 System LAN LAN Settings IF Address Outbound Proxy 192 168 42 1 SP UserID FSi et eaten Authenticate ID Eau 0000 User User Name Authenticate Password O O O Ol User Telephony Call Settings Login Code Name Brad SiPhonas local SIP port 5060 default 3060 SIP Registration Failure Retry Wait Time 20 in seconds Between 1 3600 default is 20 SIP TI Timeout isec zl SIP T2 Interval 4sec H SIP Transport UDP TCP Use RFC3381 Symmetric Routing No C Yes NAT Traversal STUN No C No butsendkeep alwe Yes SUBSCRIBE for MAT No Yes PUBLISH for Presence No Yes Proxy Reguire FO Voice Mail UserID bz UserID for voice mail system choice 1 Gaang H choice 5 G 726 32 gt Preferred Vocoder choice 2 Pc MA choice 6 ILBC i in listed order choice 3 G 723 1 choice 7 G 722 wide band choice 4 PCMU choice 8 GSM SRIP Mode Disabled C Enabled but not forced C Enabled and forced eventlist BLF URI Special Feature Sta ndard 3 Set the fields indicated above to match those required for the IP Office system Page 21 SIP Extensions Issue 1b 05 Au
34. tension 4 Click OK SIP Extensions Page 19 IP Office Issue 1b 05 August 2009 2 2 Polycom SoundPoint Phones A Either enable Auto Create Extn User or otherwise manually add SIP extensions and users to the IP Office configuration 1 Browse to the IP address of the phone By default the phone uses DHCP and displays its IP address on the display 2 Select SIP You will be requested to enter the administrator name and password The default values are polycom and 456 3 in the Outbound Proxy and Server 1 sections set the Address Port and Transport details to match the IP Office LAN on which the SIP registrar is enabled POLYCOM SoundPoint IP Configuration General Network SIP Lines SIP Configuration Parameters Local Settings Servers Outbound Proxy Address 192 168 42 1 Se System LAN LAN Settings IP Address Port 5060 Transport JUDPonly Address 192 168 42 1 System LAN LAN Settings IF Address Transport UDFonly 4 Click Submit The phone will reset and load the new settings That can take up to 2 minutes 5 When you can return to the administration menu select Lines In the Line 1 section enter the details to match the IP Office SIP extension and user i SoundPoint IP Configuration POLYCOM General Network SIP Lines Line Parameters Line 41 Line 2 T o Identification SIP4637 Address 3 User User Extension 4637 Extn Base Exte
35. within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or
Download Pdf Manuals
Related Search