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BenQ FP937S 19" LCD Monitor

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2. Troubleshooting Frequently Asked Questions FAQ The image is blurred gt Read the Choosing the best picture resolution section and then select the correct resolution refresh rate and make adjustments based on these instructions C7 How do you use a VGA extension cable Remove the extension cable for the test Is the image now in focus If not optimize the image by working through the instructions in the How to choose the right Refresh Rate section It is normal for blurring to occur due to conduction losses in extension cables You can minimize these losses by using an extension cable with better conduction quality or with a built in booster gt Does the blurring only occur at resolutions lower than the native maximum resolution Read the Choosing the best picture resolution section Select the native resolution Pixel errors can be seen gt One of several pixels ispermanently black one or more pixels are permanently white one or more pixels are permanently red green blue or another color e Clean the LCD screen Cycle power on off e These are pixels that are permanently on or off and is a natural defect that occurs in LCD tech nology The image has a faulty coloration CF It has a yellow blue or pink appearance On the monitor press Enter key and press lt d o gt key to move to the Recall icon and press Enter key to enter Recall sub menu Press lt S P key to sel
3. Insert BenQ LCD Monitor s CD into your CD ROM and type d change the driver letter to match your CD ROM driver if it is not drive D Enter Drivers folder to select the model from the list left Click OK Click OK on the Install From Disk window The dialogue box Update Device Driver Wizard appears Choose the model from the list then click Next Click Next Click Finish to complete the installation How to install your monitor s software Windows XP Right click mouse on the desktop and choose Properties Select Settings tab and click the Advanced button A small window will pop up Select the Monitor tab in the new window and then click Properties Select Driver tab and then click Update Driver The Hardware Update Wizard will pop up Then click Next Select Don t search I will choose the driver to install and then click Next In the next window click Have Disk an Install From Disk window will pop up Click Browse The Locate File window will pop up Select your driver and then click Next The new drivers are now installed to your computer Click Finish to exit installation How to install your monitor s software 13 Choosing the best picture resolution Due to the nature of LCD display technology the picture resolution is always fixed Th
4. window select the Settings tab Click the Advanced button in the bottom right corner True Color 24 bit f T eT a LE heey E mane tr F kta rr IF M Extend 1 GS ere Lo Grin ETE ron How to choose the right Refresh Rate 17 3 Select the Adapter tab The refresh rate selection field is located in the center at the bottom of the window RAGE IIC AGP English Properties EE Color Management Displays Adjustment Color General Adapter Monitor Performance HHA RAGE IIC AGP English Adapter Driver information Manufacturer ATI Tech Enhanced Chip type Machb4t T DAC type Internal Features DirectDraw 1 00 Software version 5 24 CD3 Curent files mackwel dry vdd tlatd macewl wsd macedc Refresh rate Optimal T U Adapter default Optimal 56 Hz 60 Hz re Hz Uk Cancel Ampli HER 4 Choose a refresh rate from the table with the factory modes which can be found in the user s guide and select this in the settings field 5 In the subsequent windows press Change OK and Yes Refresh Rate Ea i Windows will now adjust the refresh rate of your display The screen may flicker for 4 few 1 moments While the settings are being changed IF the display becomes garbled or unusable simply wait and Windows will restore the orginal settings 6 You can now close Display Properties 18 Howto choose the right Refre
5. about this as it is normal To extend the service life of the product we recommend that you use your computer s power management function Supported operating modes Specifications BenQ FP937s Model FP937s Display type 19 0 active TFT Viewable diagonal 48 26 cm Native maximum resolution 1 280X1 024 Colors 16 2 million Contrast Brightness 500 1 250 cd m2 Response time 12 ms Viewing angle 140 140 Line frequency 57 6 82 KHz Multi frequency monitor Image checks Digital Screen OSD Technology iKey automatic image setting Controls 5 buttons and iKey Contrast brightness vert amp hor image position phase pixel clock color balance color palette choice of language 8 language OSD OSD position status indicator Power Management VESA DPMS EPA Max power consumption 40 Watt Max iScreen functions Power saving mode lt 1 Watt ly This product comply with ENERGY STAR OK Program Requirements Computer Monitors Version 4 0 Input signal RGB analog 0 7 Vpp 75 Ohm positive Digital DVI D Optional synchronisation TTL separate signal connection 15 pin mini D sub cable Temperature operating 5 C 40 C Air humidity operating 20 80 Certifications TCO 03 Optional TCO 99 TUV Ergonomics TUV GS FCC Class B ISO 13406 2 VCCI UL CB Report CE C Tick BSMI Fimko GOST Specifications 31 Operating voltage Automatic switched mode power supply 90 264 V 47 63H
6. drivers in a specific location so you can select the driver you want and press Next Now click the Have Disk button in the bottom right corner Another window appears Select the Browse button Insert the supplied CD into your computer Select the CD drive from the drop down menu By pressing OK again in the next window you will be given a list of compatible devices Select FP937s from the list and press Next again An Insert Disk dialogue box appears Click OK and then click Skip File Close Update Device Driver Wizard by clicking Finish to complete the installation How to install your monitor s software 10 ll 12 Windows 2000 The first time you start Windows with a new monitor the system will detect it and automatically start the Add New Hardware Wizard Carry out the instructions beginning at step 4 Insert BenQ LCD Monitor CD ROM into your CD ROM Driver Click Start then Settings Open the Control Panel and double click on the Display icon From the Display Properties window select the Settings tab Click the Advanced Properties button in the bottom right corner Select Monitor then click Properties Select Driver tab then click Update Driver The Upgrade Device Driver Wizard will pop up Then click Next Select Display a list of the known driver
7. will find a list of supported modes in this manual How to set the Picture Optimization 19 How to adjust your Monitor 20 A Look at the Control Panel There are 6 keys for user s control including iKey Exit Enter lt and gt key and a power swith The following descriptions are the introduction of these keys amp switch Power Turn the power on or off Key Adjust vertical position phase horizontal position and pixel clock automatically Exit key Back to previous menu or exit OSD Enter key Activate OSD enter sub menu select items confirm selection and hot key for OSD Lock Left key For Left Decrease adjustment Left key is the hot key for Brightness and Contrast gt Right key For Right Increase adjustment Right key is the hot key for Brightness Level Hot Key Mode Brightness and Contrast hot key Press P to enter Brightness menu press dor gt key to adjust the degree of brightness and Brightness press Exit to exit OSD lt O gt O50 Press lt to enter Contrast menu press lt or gt key to adjust the degree of Contrast and press i Contrast Exit to exit OSD a ee gt SCO50 How to adjust your Monitor Main Menu Mode Control Functions Available in Main Menu Main Menu Main Menu Auto Setup Luminance Geometry Color Miscellaneous El PE Luminance sub menu ELELLA Bright
8. BenQ P937s FP937s LCD Color Monitor 19 0 48 26 cm LCD Panel Size User s Manual Welcome Copyright Copyright 2004 by BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of BenQ Corporation Disclaimer BenQ Corporation makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes Please follow these safety instructions for best performance and long life for your monitor Power Safety e The AC plug isolates this equipment from the AC supply e The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible e This product should be operated from the type of power indicated on the marked label If you are not sure of the type of power available consult your dealer or local power comp
9. any Care And Cleaning e Cleaning Always unplug your monitor from the wall outlet before cleaning Clean the LCD monitor surface with a lint free non abrasive cloth Avoid using any liquid aerosol or glass cleaners e Slots and openings on the back or top of the cabinet are for ventilation They must not be blocked or covered Your monitor should never be placed near or over a radiator or heat source or in a built in installation unless proper ventilation is provided e Never push objects or spill liquid of any kind into this product Servicing e Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltages or other risks If any of the above mentioned misuse or other accident such as dropping or mishandling occurs contact qualified service personnel for servicing 2 Copyright Table of Contents CUEING SCAB CE coca ces asec ea ccc S A E E E AEE tueen sg 5 Getting TO Know your MONilOT secre ccsecesececeeceasecessczesdesncorcescancteceseanssessocsxedesssttdedeseeenictecneceze 6 oo a a a E E A 6 Back V1 ON EEE 6 Back View 2 Locations of plugs amp sockets sesessssessesssesesessesssesseessesssesseessesssesseess 7 How to install your monitor hardware csessssssscesscesscesecesecesseesscceeesesesseseeeeseseeeseeenses 8 How to install your monitor s software scsssccssccescessccesscessccesecessccesscessscesseeeseceseeenes 10 Choosing the best pict
10. e best picture possible for your FP937s FP937s is achieved with a resolution of 1280x1024 This is called Native Resolution or maximal resolution that is the clearest picture Lower resolutions are displayed on a full screen through an interpolation circuit However flaws do occur with the interpolated resolution So if you want to have all the advantages of LCD technology you must use the native resolution If you are using Windows 98 2000 ME or XP you can change the picture resolution as follows Double click the Display icon in the Control Panel J Control Panel Fle Edt View Hel fs so 8 fh Sbit SComm Accesabi Add New Add Rem Adobe ODEC PE Gptons Hardware Programs tamma 43a 03 5 Internet Joystick Keyboard Mal Modems Mouse Multmeda Network ODBC osag Power Printers Kesona Sounds System Users mettings 2 From the Display Properties window select the Settings tab You can alter the resolution by 14 using the slider on the right hand side Choosing the best picture resolution 3 Select a resolution of 1280x1024 Then click Apply Display Properties ki x Background Screen Saver Appearance Effects Web settings Fim M epik Za Fi Faar Display Plug and Play Monitor on RAGE IC AGP English Screen area Less e More S00 by 600 pixels i Extend mi vendons desktop anta thie marnitan Advanced 4 In the subsequent wind
11. ect Color Recall and select Yes in Color Recall sub menu then press Enter key to recall to factory settings If the image is still not correct and the OSD also has faulty coloration this means one of the three primary colors is missing in the signal input Now check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support No image can be seen C7 Is the prompt on the display illuminated in green If the LED is illuminated in green and there is a message Out of Range on the screen this means you are using a display mode that this monitor does not support please change the setting to one of the supported mode Please read Supported operating modes section 28 Troubleshooting gt Is the prompt on the display illuminated in orange If the LED is illuminated in orange the power management mode is active Press any button on the computer keyboard or move the mouse If that does not help check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support Is the prompt on the display not illuminated at all Check the power supply mains socket the external power supply and the mains switch The image is distorted flashes or flickers C7 Read the Choosing the best picture resolution section and then select the correct resolution refresh rate and make adjustments based on these instr
12. ew 2 Locations of plugs amp sockets 1 Power AC input jack 2 DVI D connector optional Getting to know your Monitor 7 How to install your monitor hardware Make sure that the computer and monitor s power are both turned off Please follow these seven steps to install your LCD monitor 1 Connect D Sub cable to the LCD monitor 2 Connect DVI D cable to your LCD monitor optional 3 Connect the power cord to your LCD monitor 8 How to install your monitor hardware 4 Connect the other end of signal cable to the signal connector of your computer 5 Connect power cord to an AC power socket How to install your monitor hardware 9 How to install your monitor s software 10 10 You need to set up the correct monitor driver to suit your operating system To set up Windows 98 start on this page Windows 2000 turn to page 11 Windows ME turn to page 12 Windows XP turn to page 13 Windows 98 To manually install or update the driver perform the following steps Open the control panel and double click Display icon From the Display Properties window select the Settings tab Click the Advanced button in the bottom right corner Select the Monitor tab Click the Change button in the top right corner The Update Device Driver Wizard opens Confirm by clicking Next Select Display a list of all
13. key to adjust the display time of the OSD press Exit to return to previous menu 24 Howto adjust your Monitor OSD H Position gt SCO450 OSD V Position gt SCO OSD OSD Time gt SC30 Languages Sub menu Language English Espanol Francais Deutsch Italiano How to adjust your Monitor 25 Recall sub menu Recall Position Recall Color Recall Recall All Press or P key to confirm Position Recall press Enter to recall position settings or press Recall Exit to return to previous menu E Position Recall YES Press or P key to confirm Color Recall press Enter to recall color settings or press Recall Exit to return to previous menu Color Recall YES Press or P key to confirm Recall All press Enter key to recall position and color settings Recall or press Exit key to return to previous menu Recall All YES 26 Howto adjust your Monitor Miscellaneous sub menu Miscellaneous ry Input Priority y Sharpness s Display Information Input Select Selects either D sub analog or DVI digital inputs Sharpness Press or P key to adjust the degree of Sharpness Display Information Miscellaneous Input Select D sub Miscellaneous sharpness Sharp 712 3 4 5 Soft Miscellaneous Display Information 1024 x 768 60 Hz How to adjust your Monitor 27
14. ness Contrast Press or P key to adjust the degree of Brightness press Exit to return to the Luminance previous menu Brightness lt G gt S25 Press or P key to adjust the degree of Contrast press Exit to return to the previous Luminance menu Contrast gt SCO How to adjust your Monitor 21 Geometry sub menu Geometry Press or P key to adjust the Horizontal Position press Exit to return to previous menu Press or P key to adjust the Vertical Position press Exit key to return to previous menu Press or P key to adjust the value of the Pixel Clock press Exit to return to previous menu Press or P key to adjust the degree of Phase press Exit to return to previous menu How to adjust your Monitor Geometry H Position lt gt 5o Geometry V Position lt EG gt 5o Geometry Pixel Clock E Geometry Phase ee gt SC30 Color sub menu Bluish Reddish SRGB User Preset User Preset User may set the color balance of Red Green and Blue User Preset Red Green Blue How to adjust your Monitor 23 OSD sub menu oso eer H Position V Position OSD Time Press or P key to adjust the Horizontal Position of the OSD press Exit to return to previous menu Press or P key to adjust the Vertical Position of the OSD press Exit to return to previous menu Press or P
15. ows press OK and Yes Colors True Color 24 bit Display Properties a r Windows will now resize your desktop This could take a few seconds during which pour screen might flicker IF Windows does not reappear correctly wait 15 seconds and your orginal settings will be restored Cancel i Monitor Settings 7 2 You resized your desktop Do you want to keep this setting amp 5 You can now close Display Properties Choosing the best picture resolution 15 16 How to choose the right Refresh Rate You don t have to choose the highest possible refresh rate on an LCD display because it is not technically possible for an LCD display to flicker The best results are obtained by using the factory modes already set in your computer There is a table with the factory modes in this user s guide Youc an choose 60 70 and 75 Hertz but not 72Hz for the native resolution of 1280x1024 In Windows 98 2000 ME XP you can change the refresh rate as follows 1 Double click the Display icon in the Control Panel Control Panel File Edt View Help P az a 42 butt Accessiti Add New Add Rem vee Find Fast ODBC Options Hardware Programs Gamma TEE Internet Joystick Eeyboard Mal Modems Mouse Multmeda Network ODBC as 32 Power Printers Regional seunds System Users mettings How to choose the right Refresh Rate 2 From the Display Properties
16. s for this device so that I can choose a specific driver then click Next In the next window click Have Disk then Install From Disk window will pop up Click Browse the Located File will pop up Scroll down and select your CD ROM Driver then click Next In the list of folders within the CD ROM select Drivers folder then click Open twice then click OK Select your LCD Mode FP937s from the list in the next window then click Next twice The new drivers are now installed on your computer How to install your monitor s software 11 10 11 12 12 Windows ME To manually install or update the driver perform the following steps Click Start Settings Control Panel and then double click Display In the Display Properties window click the Settings tab and click Advanced Click the Monitor tab and then click Change Update Device Driver Wizard dialogue box appears Choose Specify the location of the driver Advanced and then click Next Choose Display a list of all the drivers in a specific location so you can select the driver you want and click Next Choose Monitor from the list and then click Next Choose Display a list of all the drivers in a specific location so you can select the driver you want Click Have disk and then click Browse
17. sh Rate How to set the Picture Optimization The easiest way to obtain an optimal display is to use the zkey function Press the key on the control panel and the monitor will adjust automatically If you are still not satisfied with the result you can still adjust the image manually 1 Run the test program auto exe from CD ROM this is the best way to observe possible changes You can also use any other image such as the desktop of your operating system However we rec ommend that you use auto exe As you run auto exe a test pattern emerges 2 Press Enter on control panel to access OSD 3 If there is vertical noise observed press dor key to select Geometry and press Enter key Then press lt o gt key to select Pixel Clock and also press Enter key again Now press do gt key to adjust the monitor untill the noise disappears 4 If there is horizontal noise observed press dor gt key to select Geometry and press Enter key Then press lt d o gt key to select Phase and also press Enter key again Now press do P to adjust the monitor untill the noise disappears To make sure the iKey function performs well you have to use one of the supported modes If the iKey does not work properly and the NON PRESET MODE message is on the OSD it means you are not using one of the supported modes Please set your computer to use one of the supported modes You
18. uctions The image is displaced in one direction gt Read the Choosing the best picture resolution section and then select the correct resolution refresh rate and make adjustments based on these instructions Need More Help If your problems remain after checking this manual please contact your place of purchase or e mail us at Support BenQ com Troubleshooting 29 10 Supported operating modes 30 Incoming display mode Input timing Resolution Horizontal Vertical Pixel Comment Frequency KHz Frequency Frequency Hz MHZ DOS DOS DOS VESA VESA VESA VESA 800x600 VESA 800x600 VESA 1024x768 VESA 1024x768 VESA 1152x864 VESA 1152x870 Macintosh 1152x900 SUN 66 1152x900 SUN VESA BMI 75 00 P 135 00 VESA 81 18 N 76 16 N SPARC2 Modes not listed in the table may not be supported For an optimal picture we recommended you choose a mode listed in the table above 1024x768 60 02 P 75 00 P 78 75 VESA There are 22 available modes that are compatible with Windows Image disruption may occur as a result of signal frequency differences from VGA cards which do not correspond with the usual standard This is not however an error You may improve this situation by altering an automatic setting or by manually changing the phase setting and the pixel frequency from the Geometry menu If you switch off the monitor interference lines can occur on your screen But do not be concerned
19. ure resOlUtion ccscssscesscessecessccesscescessscessccessceseeenecesseeeseeeseees 14 How to choose the right Refresh Rate ccessscssssssccssceescescsesecesecesscesecesscesscesscesscesseeses 16 How toset the Picture Opti ZatiOn cssxesieecasvesconcescarosorederenecessnsdecasanseeduateeiestandivesbageacste 19 How toadjust your MONilOL qemeemeremerer cre Creer renter enter fertrererr E eer NENET ENRE 20 ALookat he Control Panel sacsesscexsscsesscevsscenwerexssexeunesererenmeaspeneneawaneeeseeneserescpeareetiinss 20 TOE Cy OGG eaaa E A E E en eee 20 Mait Mena ModE issiriairiitrini i nnani an Onain ani Aa Sna N OPRA E A Or ONES ENR ann 21 MOU LES OO PN aa NENE E E EE E EEE E EEA EE 28 Frequently Asked Questions FAQ ccsucsseseaccasacednsctesiceaicatateoidatolasccusacetiansedacedeanoatets 28 Peca NO HD ea E EE E 29 Supported Oe rat 10 NSS eect cc cap sors pes rccnccamensecenecesaneetecececequeneegeoraeeecseeeconsscennvececaseeosecses 30 DG CUM AIO INS EATE cadet E AA E E E E 31 Getting started When unpacking please check you have the following items If they are missing or are damaged please immediately contact the dealer at which you purchased the goods BenQ LCD Monitor Quick Start Guide CD ROM Disk Power cord signal cable D Sub Signal cable DVI D optional Getting started 5 Getting to know your Monitor Front View Back View 1 6 Getting to know your Monitor Back Vi
20. z Dimensions W x H x D 415 2 x 426 3 x 180 mm Weight 7 4kg 32 Specifications BenQ FP937 Model FP937s Display type 19 0 active TFT Viewable diagonal 48 26 cm Native maximum resolution 1 280X1 024 Colors 16 7 million Contrast Brightness 700 1 300 cd m2 Response time 8 ms Viewing angle 150 135 Line frequency 57 6 82 KHz Multi frequency monitor 60 77 Hz modes within these parameters Image checks Digital Screen OSD Technology iKey automatic image setting Controls 5 buttons and iKey Contrast brightness vert amp hor image position phase pixel clock color balance color palette choice of language 8 language OSD OSD position status indicator Power Management VESA DPMS EPA Max power consumption 40 Watt Max iScreen functions Power saving mode lt 1 Watt aq This product comply with ENERGY STAR POR Program Requirements Computer Monitors Version 4 0 Input signal RGB analog 0 7 Vpp 75 Ohm positive Digital DVI D Optional Synchronisation TTL separate signal connection 15 pin mini D sub cable Temperature operating 5 C 40 C Air humidity operating 20 80 Certifications TCO 03 Optional TCO 99 TUV Ergonomics TUV GS FCC Class B ISO 13406 2 VCCI UL CB Report CE C Tick BSMI Fimko GOST Operating voltage Automatic switched mode power supply 90 264 V 47 63Hz Dimensions W x H x D 415 2 x 426 3 x 180 mm Weight 7 4kg Specifications 33

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