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HP DeskJet 697c InkJet Printer

1. Detout He opan Click OK Envelopes that Wrap a letter won t work An envelope is like gift Steer clear of shiny or wrap It can impress and embossed envelopes or intrigue provoking the those that have clasps or receiver to open it You can windows For these types buy envelopes made from of envelopes use recycled out of date maps transparent labels instead or recycled art magazine Also envelopes with thick pages Browse a large irregular or curled edges stationery or paper or with areas that are specialty store for them wrinkled torn or otherwise damaged could get stuck in the printer 30 See page 12 Slide the envelope into the single envelope slot as shown here until it stops Make sure there s paper in the Lower IN tray Flap side up and flap to the right Print the envelope How to print a stack of envelopes 1 In the HP print settings dialog box click the Setup tab and then select the envelope you re printing on as the Paper Size See page 41 for how to get to the HP print settings dialog box HP DeskJet 690C Series Printer ER Setup Features Color Services r Print Quality C Best Normal EconoFast Select an envelope size r Paper Options Paper Size DL Envelope 220 x 110 mm Aa 210 x 297 mm Legal 8 5 x 14 in Executive 7 25 x 10 5 in No 10 Envelope 4 1 i A5 148 x 210 mm B5
2. 50 Repairing your printer To speak to someone to verify that your printer needs repair please call the HP Telephone Support Center If your printer requires repair the HP Support Agent coordinates that process This service is free of charge during the warranty period of your printer Beyond the warranty period repairs are charged on a time and materials basis Free support for 90 days Within 90 days from the time of your purchase telephone support is provided to you free of charge Before placing a call for help please make sure that You have checked your user s guide and online troubleshooting for installation troubleshooting tips O You are seated in front of your computer with your printer nearby O You have the following information available e Your printer s serial number the label is on the back of the printer e Your printers model number the label is on the front of the printer e The model of the computer o The version of the printer driver and software program if applicable A note about letters If you need technical help from a technical support person we recommend that you call us while you re in front of your computer and printer rather than writing a letter to us That way we can help you with your questions immediately Calling HP Customer Support To speak with someone for online technical assistance call one of the following numbers This service is free of charge during
3. The ink smeared The ink might not have dried completely so wait a little longer before you print the second side You can shorten drying times by reducing the quality of the printing for example from Normal to EconoFast mode Directions for changing print quality begin on page 41 A 1 How to flip a document When you print a flipped document the text and pictures are reversed so they ll be correct when transferred See the bottom of this page for some ideas about using flipped documents The original The flipped document D Put the paper in the lower IN tray print side down If you re using transparencies or special paper you might need to follow additional directions See page 33 for information about printing transparencies In the HP print settings dialog box click the Features tab and then click Flip Horizontal See page 41 to find out how to get to the HP print settings dialog box See page 2 HP DeskJet 690C Series Printer Bae Setup Features Color Services Two sided Printing C None Book G Tablet y Orientation 1 Portrait A l Landscape F Fip Horizontal Click Flip Horizontal F Drdered Printing Copies 1 _ f T HP Photo Cartridge Default Help cotton t shirt light colors work best Then put your Better than a card Make a t shirt for that special birthday or your child s team Use a photograph you took or a design of y
4. Univers portrait and landscape orientations Pitch Proportional Point size 5 6 7 8 10 12 14 pt Style Upright Italic 5 6 10 12 pt Stroke weight Normal Bold Recommended media weight Paper 60 to 135 g m 16 to 36 lb Continuous banner paper 75 g m 20 Lb Envelopes 75 to 90 g m 20 to 24 lb Cards 110 to 200 g m 110 lb index max 8 5 pt max thickness Media Handling Built In Feeders Sheets Banners Multiple envelopes Single envelope Cards Transparencies Labels up to 100 sheets up to 20 sheets up to 20 envelopes only 1 envelope up to 30 cards up to 50 sheets up to 25 sheets of Avery paper labels Use only U S letter or A4 size sheets Use only Avery paper labels specifically designed for use with HP InkJet printers Media size U S letter 8 5xTlin Banner U S letter 8 5xTlin US legal 8 5 x 14 in Executive 7 25 x 10 5 in Banner European A4 210 x 297 mm European A4 210 x 297 mm European A5 148 x 210 mm B5 JIS 182 x 257 mm Custom size Width 100 to 216 mm 4 0 to 8 5 in Length 148 to 356 mm 5 83 to 14 in U S No 10 envelope 4 12x 9 5 in Invitation A2 envelope 4 37 x 5 75 in European DL envelope 220 x 10 mm European C6 envelope 114x162 mm Index card 101 6 x 152 4 mm 4x6in Index card 127 x 203 2 mm 5x8in European A6 card 105 x 148 mm Japanese Hagaki Postcard 100 x 148 mm Dimensions Width 436 mm 17 2 in Height 199 mm 7 9 in Dept
5. corrected by doing scheduled cleaning to three areas of the printer the print cartridges the print cartridge cradle and the service station HP recommends that you perform this cleaning every 3 months Materials you will need Before you begin make sure you have the following materials available Cotton swabs or any soft material that will not come apart or leave fibers for example a piece of clean cotton cloth O Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges O Scrap paper or paper towels to set the print cartridges on while you are working Caution Be careful not to get ink on your hands or clothing 56 Steps to clean your printer 1 Remove the print cartridges a Turn the printer on and lift the printer s top cover The print cartridges move to the center of the printer b After the print cartridges have moved to the center of the printer unplug the black power cord from the back of the printer c Remove the print cartridges and place them on their sides on a scrap piece of paper Caution Once you ve removed the print cartridges make sure that they are not outside of the printer for more than 30 minutes WARNING Keep new and used print cartridges out of the reach of children 2 Clean the print cartridges a Dip a clean cotton swab into distilled water and squeeze any excess water from the swab b Grasp the black print cartridge by
6. weight paper 5 25 60 window envelopes 29 Windows HP print settings dialog box HP Toolbox 45 printer drivers 49 system requirements 53 Windows 3 1x 44 49 Windows 95 9 44 49 Windows 98 9 44 49 Windows NT 4 0 9 44 49 wrapping paper 20 wrinkling paper 6 WWW support 49 66 8 75 Reduce Reuse Recycle Protecting the Environment Hewlett Packard continuously improves the design and production processes of HP DeskJet and DeskWriter printers to minimize the negative impact on the office environment and on the communities where the printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printers at the end of printing Life Reduction and Elimination Printer Packaging Packaging materials cushions accessories and boxes have been reduced saving roughly 50 in fuel and therefore Fuel emissions Boxes used to ship printers from the distribution centers are whitened without using chlorine Ozone All ozone depleting chemicals CFCs for example have been eliminated from Hewlett Packard manufacturing processes Recycling Printer Packaging The boxes used to ship printers from the distribution centers the expanded polystyrene packaging inserts and the clear polyethylene bags containing the printer drivers are 100 recyclable Plastic Parts Major manufactured plastic parts are marked as to the plastic content to fac
7. work with HP inks giving you crisp images and text and the fastest drying time In addition they won t jam your printer Look for them at any office supply store or call HP Direct See page 62 for the phone number nearest you 34 E Make sure Bestis selected as the Print Quality It isn t absolutely necessary to use the Best Print Quality but it ll give you the best results IF you re in a hurry use Normal Print Quality Best print quality Click OK Put the transparencies in your printer with the rough side down and the adhesive strip forward You can peel off the adhesive strip after printing Adhesive strip forward tape side up The ink never dries or You printed on the there are cracks in the wrong side of the solid blocks of color transparency Make sure to put it in the printer with the rough side down O You might be printing on a transparency that wasn t designed for an inkjet printer 35 Slide in the paper adjusters just as you would for plain paper Print the transparency 9000 Be patient Because the printer uses more ink lays the colors down more slowly and allows for a longer drying time between sheets transparencies take awhile to print AFTER PRINTING Remember to change the Paper Type back to Plain Paper or whatever you ll be printing on next O Remember to change the Print Quality back to Normal or whatever is appropriate f
8. 02 9212 2336 2475 Fax 02 92101757 Hewlett Packard Italiana S P A Ufficio Parti di ricambio Via G Di Vittorio 9 20063 Cernusco s N MI O Japan 03 3335 8333 Hewlett Packard Japan Ltd 29 21 Takaido Higashi 3 chome sugninami ku Tokyo 168 8585 O Latin America Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 950 Miami FL 33126 Mexico 52 5 258 4600 Fax 54 1 258 4362 Hewlett Packard de M xico S A de C V Prolongaci n Reforma 700 Colonia Lomas de Santa Fe C P 01210 M xico D F Netherlands 0 33 450 1808 Fax O 33 456 0891 Hewlett Packard Nederland B V Parts Direct Service Basicweg 10 3821 BR AMERSFOORT Norway 22735926 Fax 22735611 Hewlett Packard Norge A S Express Support Drammensveien 169 171 0212 Oslo O Austria South East Area 43 0222 25 000 ext 755 Fax 43 0222 25 OOO ext 610 Hewlett Packard Ges m b H Ersattzteilverkauf Lieblg 1 A 1222 Wien O Spain 163114 81 Fax 1 6 311274 Hewlett Packard Espanola S A Departamento de Venta de Piezas Ctra N VI Km 16 500 28230 LAS ROZAS Madrid O Sweden 8 4442239 Fax 8 4442116 Hewlett Packard Sverige AB Skalholtsgatan 9 Box 19 164 93 KISTA O Switzerland 056 279 286 Fax 056 279 280 Elbatex Datentechnik AG Schwimmbastrasse 45 5430 WETTINGEN 63 O United Kingdom 44 1765 690061 Fax 44 1765 690731 Express Terminals 47 Allhallowgate Ripon North Yorkshire 44 181 568 7100 Fax 44
9. 182 x 257 mm C6 Envelope 114 x 162 mm Index Card 4 x 6 in Click OK O sen PACKARD The envelope won t Your envelopes print come out of the printer like this It might be stuck on the You might have put the card guide or banner envelope in wrong Or you support make sure it s might not have selected an lying flat If you re printing envelope in the Setup tab of one envelope at a time the HP print settings dialog make sure paper is in the box Or you might not have lower IN paper tray made a special adjustment required by your word processor see the word processor s guide for instructions 31 2 Slide both paper adjusters out Make sure the lower IN tray is empty Put a stack of up to 20 envelopes in the printer as shown below If you re using thick envelopes you might need to reduce the quantity Flap side up and flap to the right You can t get the return address to print close to the left edge of the envelope Your printer can t print all the way to the left edge You can avoid this problem by ene envelopes left 0 84 inch 21 mm preprinted with your return address by printing the right 0 04 inch 1 mm address on a label or by top 0 125 inch 3 2 mm stamping it on bottom 0 125 inch 3 2 mm 32 O Slide the paper adjusters so that they fit snugly against the edges of the envelope If you re printing on small envelopes such as I
10. 6 12 24 6 12 24 6 12 24 HP Arabic 8 PC Arabic CP 864 Point Sizes 5 6 7 8 10 12 14 Point Sizes 6 12 24 7 14 28 6 12 24 PC Cyrillic CP 866 Pitches 5 10 16 67 20 5 10 20 6 12 24 6 12 24 5 10 16 67 20 Pitches 5 10 20 8 5 17 6 12 24 Latin Cyrillic ISO 8859 5 Point Sizes 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 10 12 Point Sizes 6 12 24 6 12 24 6 12 24 6 12 24 Pitches 5 10 16 67 20 5 10 20 6 12 24 6 12 24 Greek Symbol Sets Fonts Proportional Spaced CG Times CG Times Italic Univers Univers Italic Fixed Space Courier Courier Italic Letter Gothic Letter Gothic Italic Baltic Symbol Sets Fonts Proportional Spaced CG Times CG Times Italic Univers Univers Italic Fixed Space Courier Courier Italic Letter Gothic Letter Gothic Italic Thai Symbol Sets Fonts Fixed Space Thai Courier Courier Bold 67 PC 8 Greek CP 866 Latin Greek ISO 8859 7 Point Sizes 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 Courier Italic and Bold Italic Thai Courier Courier Bold and Courier Italic Thai Courier Courier Bold and Courier Italic Thai Line Printer 5 6 10 12 Point Sizes Pitches 6 12 24 5 10 16 67 20 6 12 24 5 10 20 6 12 24 6 12 24 6 12 24 6 12 24 PC Latvian Russian PC Lithuanian Russian PC Lithuanian CP 772 Poi
11. FSABARRWRECT COMB FERRETERIA SAME LTHETA CORBMNSUAYTLE VAUD RERICHELT ERD amp HERES SROTCEMHVET FY FRU BREACHED TEL URRY RUALTESL ASA Pt AS 2111 AAAS 42202 HAMAS MAALU HY BER PRATAS MOE re RUM HHF wR ATI MANN rio J ASA AUS BA 2121 o AAL WagssScs AAMAMAAS We NASA FHANAWAS BE WE AOA ASS ELIT Index Symbols Y Black cartridge 54 Ga Photo cartridge 54 Power button 48 fy Resume button 10 21 22 27 48 W Tri Color cartridge 54 A accessories ordering 61 63 address return 31 addresses for ordering 62 aligning cartridges 46 64 America Online 49 art printing 19 20 Avery labels 36 37 60 B banner lever 25 28 46 47 banner support 25 27 banners edge strips 26 margins 26 59 option 9 paper for 25 47 paperjams 26 47 paper types to avoid 25 print settings 25 printing 25 28 problems 27 47 Best mode 34 42 printspeed 59 bidirectional cable 53 bidirectional communication 46 47 53 black and white printing See grayscale blank page 47 bleedingink 6 Book option 14 boxes See HP print settings dialog box and HP Toolbox brightness paper 5 business cards 38 buttons Power 48 Resume 10 48 C cable bidirectional 46 53 parallel 47 53 printer 53 calendars making 21 cancelling printing 10 card guide 38 39 cards minimum margins 59 nonstandard sizes 38 paper for 38 paperjams 40 print settings 38 printing 40 problems 40 typ
12. First install the printer software as described in the setup guide E Put the Regional Font Support disk into the disk drive From the MS DOS command line C type A DIR then press ENTER to display the subdirectories on the Regional Font Support disk IF your disk drive is different that A substitute the correct Letter for A Copy the appropriate Symsets dat file from the subdirectory for the language of your printer to your Deskjet directory For example to copy the file for the Cyrillic language at the C prompt type the following and then press ENTER COPY A CYRILLICS SYMSETS DAT C DESKJET Remove the Regional Font Disk from the disk drive when the copying process is complete Available symbol sets and fonts See the appropriate language option in the following list Hebrew Symbol Sets Fonts Proportional Spaced David PS NarkisTam Miriam PS Miriam PS Italic Fixed Space Courier Courier ltalic Miriam Miriam ltalic David Arabic Symbol Sets Fonts Proportional Spaced Ryadh Fixed Space Naskh Naskh Koufi Cyrillic Symbol Sets Fonts Proportional Spaced CG Times CG Times Italic Univers Univers Italic Fixed Space Courier Courier Italic Letter Gothic Letter Gothic Italic Latin Hebrew ISO 8859 8 PC Hebrew CP 862 Point Sizes 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 10 12 Point Sizes 6 12 24 6 12 24
13. gt gratulations on thepurchase of your a i Hi eskJet printer Here s what comes in the box IF anything s missing talk to your HP dealer or call HP customer support See page 50 in the user s guide for the phone number nearest you Printer Power module Tri Color print cartridge A photo cartridge and or storage container gt might be included with the printer depending upon the model purchased Photo cartridge Storage container Youneedtobuya Your printer works with any computer system that meets the minimum printer cable such as the requirements as listed on page 59 in the user s guide HP IEEE 1284 compliant Parallel Interface Cable F your computer does not have a CD ROM drive and disks were not bidirectional included with your printer see page 49 of the user s guide for information on getting printer software pack your printer Remove the packing material and the packing tape from the outside of the printer Packing material Tape Tape Nowwould be agoodtime 2 Open the top cover and remove the plastic packing e aho make material from the inside of the printer note of the serial number on the bottom of your printer Write the serial number in the blank provided inside the front cover of your user s guide This way you can easily access the serial f Packing material number when you need it 9 paper in your inter Slide out the paper adjus
14. icon to uninstall your printer software OR O Insert the driver disk either driver disk 1 or your CD into your computer and run Setup exe Select the third option to Remove the HP DeskJet 690C Series software from your PC For Windows 95 Windows 98 and Windows NT 4 0 do one of the following O From the Start menu click Programs click HP DeskJet 690C Series and then click HP DeskJet 690C Series Uninstaller OR O From the Start menu click Settings click Control Panel and then click Add Remove Programs Select HP DeskJet 690C Series Remove only OR O Insert the driver disk either driver disk 1 or your CD into your computer and run Setup exe Select the third option to Remove the HP DeskJet 690C Series software from your PC Additional symbol sets and Fonts Additional symbol sets and fonts might have been included with your printer on a separate disk This Regional Font Support disk contains custom files for use with the HP DeskJet Control panel for MS DOS allowing access to special character sets Supported languages You only need to install the one file that supports your particular language If you are uncertain which language is included in your printer check the serial number label on the back of the printer for one of the following codes ARB Arabic GRK Greek LTV Latvian THA Thai CYR C yrillic HBR Hebrew LiT Lithuanian Installing a special symbol set or font
15. including provinces in Canada may a refilled ink cartridge does not affect either the warranty to mets ee ae the customer or any HP support contract with the customer a Preclude the disclaimers and limitations in this Warranty However if printer failure or damage is attributable to the Statement from limiting the statutory rights of a consumer use of a non HP or refilled ink cartridge HP will charge its e g the United Kingdom standard time and materials charges to service the printer for b Otherwise restrict the ability of a manufacturer to enforce the particular failure or damage such disclaimers or limitations or 5 IF HP receives during the applicable warranty period notice c Grant the customer additional warranty rights specify the of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product IF HP receives during the applicable war ranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product
16. make sure the label is made for use in inkjet printers 38 Cards Use your printer to print on index cards or postcards or any card size included in the Paper Size list on the Setup tab shown below You can print on other sized cards too The tip at the bottom of this page tells you how See page HP DeskJet 690C Series Printer Setup Features Color Services r Print Quality H P idl est Normal C EconoFast r Paper Options Paper Size Index Card 4 x 6 in AB 148 x 210 mm B5 182 x 257 mm CB Envelope 114 x 162 mm Index Card 5 x 8 in AB Card 105 x 148 5 mm Hagaki Card 100 x 148 mm 42 Envelope 4 38 x 5 75 in Custom 6 000 x 9 000 i cards those shown in step 1 see page 12 Printing nonstandard If the dimensions of your card aren t the same as above print it as for a nonstandard paper size Card stock You can choose from literally hundreds of cards with preprinted designs for every occasion you just add your own personal message D In the HP print settings dialog box click the Setup tab and then select a card as the Paper Size See page 41 for how to get to the HP print settings dialog box Select a card type Click Ok Remove the upper OUT tray You ll also find letter sized sheets of perforated business cards Postcards come this way too Some of the cards
17. mm 21 2 mm Hagaki postcards 100 x 148 mm 4 2mm 21 2 mm Note The top margin is 0 04 inches 1 mm for all paper sizes except for banner paper Left Right Envelope Size Margin Margin U S No 10 4 12 x 9 5 in 0 84 in 0 04 in DL 110 x 220 mm 21 mm 1mm C6 114 x 162 mm 21 mm 1mm Invitation A2 4 37 x 5 75 in 0 84 in 0 04 in Note The top and bottom margins are 0 125 inches 3 2 mm for all envelope sizes Note MS DOS margins can vary See the manual for the specific MS DOS program for more information 59 Product specifications Printers HP DeskJet 695C printer model number C4562B HP DeskJet 697C printer model number C4562C Print technology Drop on demand thermal inkjet printing Four colors standard six colors with HP Photo Cartridge Black print speed F Best mode Normal mode 1 page per minute 3 pages per minute Normal mode MS DOS 134 cps at 10 cpi EconoFast 5 pages per minute EconoFast MS DOS 270 cps at 10 cpi Color print speed black and color cartridges Best mode 3 pages per minute Normal mode 8 pages per minute EconoFast 1 7 pages per minute Color print speed tri color and photo cartridges up to 4 minutes per page 5 x 7 photo Black resolution Best mode 600 x 600 dpi Normal mode 600 x 300 dpi EconoFast 300 x 300 dpi Color resolution black and color cartridges 300 x 300 dpi on plain paper 600 x 300 dpi black and color on glossy paper premium paper pho
18. operating system on your computer your boxes might differ from the Windows 95 boxes shown throughout this document and the setup guide How to print on standard paper sizes aD Check your print settings Choose your print settings in the HP print settings dialog box See page 41 to find out how to get to the box Choose color options on the Color tab HP DeskJet 690C Series Printer 121 Setup Featues Color Services SolorSmart II R Automatic C Manual HNR TT Print in Grayscale Click the Color tab ICM Default Help eS Leer Choose print quality paper size paper type and banner printing on the Setup tab HP DeskJet 690C Series Printer Setup Featues Color Services p Print G E YA G za Click the Setup tab C Best Hoimal EconoFast r Paper Options P ize gt A n First click the down arrow and then Papen Tune click your selection Plain Paper El CutSheet r Barer Default Help poe Conce For information about printing from MS DOS software programs see page 64 Printing from MS DOS Click n go Look for this Print button at the top of your screen in your software programs simply click it to print one copy using the last print settings JE Choose two sided printing orientation and flip horizontal options on the Features tab HP DeskJet 690C Series Printer HEI Setup
19. pictures 22 47 specifications 59 printer cable for 46 53 deciphering error messages T1 loading paper 6 7 paper trays 3 6 7 10 14 15 60 resetting 13 15 17 23 32 35 37 software for See software specifications 59 trays 3 printer cable 53 printer drivers 49 64 66 Printer Services tab HP Toolbox 11 46 printer software 49 64 printing banners 25 28 basic instructions 8 9 cancelling 10 cards 38 color 8 9 double sided 5 14 15 flipped 16 17 from MS DOS 64 how itworks 2 3 mirror 16 17 photographs 21 23 pictures 21 23 simple 4 transparencies 33 35 programs See software Q quality See print quality R refilling cartridges 54 regulatory notice 69 repair customer 50 replacing cartridges 46 54 resetting printer 13 15 17 23 32 35 37 resolution 59 Resume button 10 27 return address 31 S scanning pictures 20 settings print See HP print settings dialog box Setup tab HP print settings dialog box 8 18 33 42 Banner option 25 Cut Sheet option 28 finding 41 42 HP Transparency option 33 Paper Size option 9 29 30 36 38 Paper Type option 9 33 36 shiny paper 6 single envelopes 29 30 size paper 5 See also banners cards envelopes custom 12 nonstandard 12 selecting 8 12 specifications 60 smallenvelopes 32 smooth paper 5 6 software HP Control Panel for MS DOS 64 MS DOS printer drivers 64 ordering 49 printer 49 64 Windows printer drivers 49 specifications 59 speed printing 3 22
20. tends to offer greater surface smoothness Glossy coated paper works well for pictures and charts where you want crisp lines with intense high quality colors and for photocopying O Opacity Opacity refers to the degree to which printing on one side of the paper shows through to the other side Use paper high in opacity or thicker paper for two sided printing Get the right paper For something beyond pure The best paper for Use Hewlett Packard paper white explore local office photographs when you want the most supply and paper stores Use HP Photo Paper or vivid color and the sharpest Or browse computer HP Premium Photo Paper text it s an especially good ss AD for menam for the best looking printed investment when you plan of companies that offer photographs paper by mail Most mail order companies sell a sampler kit of every paper they stock to give you a library of papers that fit most any need to make copies Look for it at any office or computer supply store or call HP Direct See page 62 for the phone number nearest you How to put the paper in the printer The lower IN tray is the printer s launch pad Careful preparation ensures a successful journey Make sure all the paper in the tray is the same size and is stacked neatly and snugly for a smooth take off Let s walk through the process step by step D Slide out the paper width and paper length adjusters to make room for the paper Do this no matte
21. the colored cap c Clean the face and edges of the print cartridge as shown DO NOT wipe the nozzle plate Clean here a DO NOT clean nozzle plate a Hold the print cartridge up to the light to inspect for fibers on the face and edges If fibers are still present repeat steps 2a through 2c Repeat steps 2a through 2d with the tri color print cartridge using a clean moistened cotton swab to avoid any contamination M 57 Clean the print cartridge cradle a Position yourself at eye level with the printer b Locate the cradle that holds the print cartridges then locate the three black hook shaped arms on the bottom of the cradle c Using clean moistened swabs wipe the flat surfaces shaded area on the undersides of each arm from back to front Repeat until no ink residue is seen on a clean swab X Clean the service station a Using a clean moistened swab clean the rim of the sponge holder b Remove any built up ink and fibers from the top of the sponge IF the sponge is higher than the rim use the cotton swab to push it below the rim c Using a clean moistened swab clean wiper 1 and the top surface of cap 1 Caution Use light force when cleaning the print cartridge caps Heavy force might unseat the caps eventually causing damage to the print cartridges d Using a clean moistened swab clean wiper 2 and the top surface of cap 2 58 O Reinstall the print cartridges
22. 1 Linotronic 330 on LPT1 Close Fa Tektronix Phaser 350 600x300 on LPT1 Save S Distiller Assistant v3 01 on ADISTASST F Ahi Acrobat PD cae oe Spis es Printer on LPT Ba HEVE Current printer HP DeskJet 690C Series Printer on LPT1 Preferences Output Options p 42 then click a tab and then click a setting Save time and ink Click Econofast HP DeskJet 690 S print quality Show your finished work at its best Click Best print quality Select the appropriate a settings Choose the correct paper size and type for the job Save time and color ink Click here to print drafts of color 0 documents in Fine tune your printing shades of gray Pick options to create the effect you want Save money and trees Print on both sides of the paper HP DeskJet 690C Series Printer Print clearly Align your black and color print cartridges and clean them when necessary 43 tting Help When hings Go Wrong The HP Toolbox e S Troubleshooting with the HP Toolbox What the buttons and lights do EX P HP Customer Support In this chapter You will find information on how to troubleshoot and solve problems with your printer If you need additional assistance this chapter tells you everything you need to know about contacting HP Customer Support 44 O The HP Toolbox The HP Toolbox tells you how to
23. 181 568 7044 Parts First Riverside Works Isleworth Middlesex TW7 7BY 44 1734 521587 Fax 44 1734 521712 Westcoast 28 30 Richfield Avenue Reading Berkshire RGI 8BJ United States 800 227 8164 Venezuela 58 2 239 4244 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 Elsewhere in the world O Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto CA 94304 U S A 64 Printing from MS DOS When you print from MS DOS programs you can control print settings such as print quality page orientation paper size and so on by using the printer driver for the HP DeskJet 690C Series printer that comes with your software program A printer driver is a program that allows you to control print settings from within your word processor spreadsheet or other software program However many software manufacturers might not have developed a printer driver specifically for the HP DeskJet 690C Series printers In that case you can use an alternate printer driver as listed below or use the HP DeskJet Control Panel for MS DOS for improved printer control Using the HP DeskJet Control Panel for MS DOS Use the HP DeskJet Control Panel to choose print settings that might not be available from some MS DOS programs or if you can t get a printer driver that work
24. 4 8801111 886 2 2717 0055 66 2 661 4011 901224 59 25 44 0 171 512 5202 208 344 4131 58 2 239 5664 help is always available for free For quick questions in the United States only call 900 555 1500 The charges are 2 50 per minute and begin when you connect with a support technician For calls from Canada or for calls in the U S that you anticipate might be longer than ten minutes in Length call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard If during your phone call it is determined that your printer requires repair and you are within your printer s hardware warranty period your phone charges will be reversed 51 52 ore About Your rinter System requirements Print cartridges Minimum printing margins Product specifications Ordering supplies and accessories Printing from MS DOS Uninstalling the printer software Additional symbol sets and fonts Limited Warranty Statement Legal information In this chapter If you want to know more of the working details about your printer check out the technical information in this chapter System requirements For your printer to work at its best your computer must meet the following system requirements For Windows NT 4 0 O 80486 66 MHz CPU O 16 MB of RAM For Windows 3 1x Windows 95 and Windows 98 O 80486 33 MHz CPU O 8MBofRAM For MS DOS MS DOS version 3 3 or later O 80386 16 MHz CPU O 4MBo
25. 47 59 splotchy printouts 11 46 stacking envelopes 30 32 stickers 37 stopping printing 10 storing cartridges 21 streaking ink 46 58 stuck paper See jammed paper supplies ordering 61 63 support customer 49 symbol sets available 67 system requirements minimum 53 T Tablet option 14 taskbar 10 technical support 49 testing printer cable 46 53 textured paper 5 6 toolbox See HP Toolbox transparencies ink drying times 35 print settings 33 printing 33 35 printing as flipped documents 17 problems 34 using EconoFast mode 34 writingon 17 trays capacity of 60 IN 3 6 7 10 14 15 60 OUT 3 9 14 15 60 triplicate forms 6 troubleshooting 45 50 See also help banners 27 47 blank page 47 cartridges 46 colors missing or wrong 10 46 communications 53 double sided documents 14 15 envelopes 29 30 31 fuzzy printing 27 46 labels 36 margins 46 misaligned inks 46 misplaced text or graphics 46 missing text or graphics 46 online 45 on screen error messages T1 paper not ejecting 10 47 paper types to avoid 6 photographs 23 pictures 23 poor print quality 18 27 46 54 printing 10 11 45 46 47 splotchy printing 11 46 transparencies 34 uneven printing T1 Troubleshooting tab HP Toolbox t shirts 16 two sided printing 5 14 15 11 45 two way communication 46 47 53 types paper 5 U uneven printing T1 uninstalling the printer software user forums online 49 W warranty statement 68 Web site HP 32 49
26. Features Color Services r Two sided Printing Click the Features tab Click OK to save Copies 1 F Ordered Pirting T HP Photo Cartridge a O Click OK in the Print box of your software program to save your settings and start printing You might need to click File and then click Print to reach the Print box Print HE Printer Name 5 HP Deskjet 690C Series Printer Z Properties Status Idle Type HP DeskJet 690C Series Printer Where LPT1 IT Print to file Comment HP DeskJet 690C Series Printer Page range Copies all Number of copies 2 C Current page Selection Paa Click OK Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document gt Print Options That s all there is to it The printer prints one page at a time until it finishes delivering each printed page neatly into the printer s upper OUT tray Seeing fonts closeup any font for which you want to preview and print Most software programs a sample only give you a peek at the way a font looks But if you re working in Windows 95 Windows 98 or Windows NT 4 0 it s easy to print a sample page of each font Simply click Start and then click Settings Click Control Panel and then double click Fonts Double click While you re printing It takes a few moments for the printing to start because the pri
27. Make sure the top cover of the printer is closed Paper Make sure you put the paper in the lower IN tray correctly Communications If you see a Printer not responding message on your screen you might be using the wrong cable The bidirectional HP IEEE 1284 compliant Parallel Interface Cable is recommended Print cartridges Make sure both print cartridge cradles contain properly installed cartridges with the correct HP part number See page 61 for part numbers Banner Lever Make sure the banner Lever is pushed to the Left unless you re printing banners Troubleshooting A blank page came out of the printer LE Tape Make sure you ve removed the protective pieces of tape on the print cartridges Ly Default printer Make sure you ve selected the HP DeskJet 690C Series printer as the default printer To check your default printer click the Troubleshooting tab in the HP Toolbox and then click A blank page came out Under Wrong printer selected click the button for complete instructions on setting a default printer and follow the instructions on your screen Ink You might have run out of ink Replace the cartridges as shown in step 4 of the setup guide You re having trouble printing a banner Print settings If the printer backs the paper up into the Lower IN tray when you try to print make sure you ve selected Banner on the Setup tab of the HP print settings dialog box S
28. Place the photo cartridge into the now empty cartridge cradle and push it back into position You hear a click when the cartridge sits snugly in its cradle O O Close the printer s top cover The cradles return to their home position on the right side of the printer and the Resume p light stops flashing Next align the cartridges O fyou re using a new cartridge align the cartridges as described in step 7 of the setup guide O Use plain paper when aligning the cartridges to save your HP Photo Paper Pictures take Longer If you re printing a draft than you expect to you can speed up printing print or they don t by using EconoFast print print at all quality directions begin on page 41 though the quality won t be the best Or you can turn off color altogether and use the black print cartridge for a fast inexpensive black draft Be patient Because of their complexity pictures particularly color photographs can take a long time to print See page 23 Now print your photograph D IF you are using HP Photo Paper or HP Premium Photo Paper In the Setup tab of the HP print settings dialog box click HP Photo Paper or HP Premium Photo Paper for the Paper Type See page 41 to find out how to get to the HP print settings dialog box Q Put the HP Photo Paper in the Lower IN tray ensuring that the side on which you want to print is facing down Print your document containing the
29. Portrait Bl C Landscape JM Ordered Printing T HP Photo Cartridge E ea O Print your document Copies y Click the Features tab Click Book so the sheets can be bound on the left Click Tablet so the sheets can be bound at the top The printer automatically prints only the odd numbered pages The second side printed like this O You might have chosen Tablet instead of Book on the HP print settings dialog box See step 3 above O You might have forgotten to rotate the paper after the first side printed Print the document again carefully following the directions on your screen O Put the printed pages back in the Lower IN tray of the printer A message on your screen tells you which direction to put the printed pages back in the printer The following illustration shows how to put the paper back in the printer for portrait orientation and the Book option Book option IN b WA Odd numbered pages print first Tablet option Reload to print the even numbered pages Odd numbered pages print first Reload to print the even numbered pages O When the paper is ready click Continue FLAFTER PRINTING Change the Two Sided Printing option back to None Both pages printed on one side of the paper You put the paper print side down when you replaced it in the printer Print your document again carefully following the message on your screen
30. RS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 2 For software products HP s limited warranty applies only Local Law to a failure to execute programming instructions HP does The Waranti Statement cives the customerspecincladal not warrant that the operation of any product will be ir y gv y r Speci IE Es rights The customer may also have other rights which vary uninterrupted or error free i a from state to state in the United States from province to 3 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local Law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the 4 For HP printer products the use of a non HP ink cartridge or United States
31. a Reinstall the print cartridges and close the printer s top cover b Reinsert the power cord into the back of the printer c Print a test page On the Printer Services tab of the HP Toolbox click Print a test page d Examine the printout for ink streaking Note This procedure should remove all fibers that would cause ink to streak on a printout However fibers can be missed If the printout still shows streaking repeat the procedure until the test printout is clear and sharp HP recommends that you perform this procedure every 3 months This procedure and additional maintenance tips are located on HP s Web site at http www hp com support deskjet maintenance Minimum printing margins The printer cannot print outside a certain area of the page so you must make sure the contents of your document fall within the printable area that is within the top bottom left and right margins available for the specific size paper on which you are printing Left Right Bottom Paper Size Margins Margin U S Letter 8 5 x 11 in 0 25 in 0 59 in US letter banner 8 5 x11 in 0 25 in 0 00 in U S legal 8 5 x 14 in 0 25 in 0 59 in A4 size 210 x 297 mm 3 4 mm 14 9 mm A4 banner 210 x 297 mm 6 3 mm 0 00 mm A5 size 148 x 210 mm 3 2 mm 21 2 mm B5 size 182 x 257 mm 4 2 mm 21 2 mm Executive 7 25 x 10 5 in 0 25 in 0 59 in U S cards 4 x 6 in 0 125 in 0 84 in U S cards 5 x 8 in 0 125 in 0 84 in A6 cards 105 x 148 mm 3 2
32. abore qusf vo them see the instructions sed kitft ghocknor beginning on page 55 How to print on nonstandard paper sizes Most of the time when you print on plain paper cards labels and envelopes you select one of the standard sizes in the Paper Size box on the Setup tab of the HP print settings dialog box However you re not limited to the sizes listed Just make sure that the size of the paper falls within the following dimensions so both of the printer rollers can pick up the paper Width 5 to 8 5 inches 127 to 215 mm with card guide down 4 to 8 5 inches 100 to 215 mm with card guide up Length 6 to 14 inches 152 to 356 mm Then follow these steps 1 In the HP print settings dialog box click the Setup tab and then select See page Custom in the Paper Size list See page 41 to find out how to get to the HP print settings dialog box HP DeskJet 690C Series Printer eL Setup Featues Color Services Print Quality C Best Normal F Eca Click Custom r Paper Options Paper Size Custom 6 000 x 9 000 in Paper Type Plain Paper E CutSheet Banner AO EA Make your own notepads Design and print your own notepad then copy it and trim the paper into the right size sheets Have your local copy center turn them into pads or pad them yourself Look under Printing Supplies in your telephone directory to find a source for the speci
33. al glue called padding compound 2 Type the dimensions of the paper in the Custom Paper Size dialog box and click OK Custom Paper Size x Paper Size Units Width Lx So Cancel Length C Metric mm 9 00 ES Help Put the paper in the printer and print as you would for normal paper sizes I AFTER PRINTING Change the paper size back to Letter or A4 or whatever paper size you plan to print on next See page What paper works best for double sided printing Look for any paper in which pictures and text printed on one side don t show through on the other Collect samples that are heavier than 24 lb 90 g m paper and test them to make sure they meet your needs How to print on both sides of the paper The easiest way to save paper is to print on both sides Just put the paper through the printer twice the first time through it prints the odd numbered pages and the second time through it prints the even 1 Put the paper in the lower IN tray Make sure that there s no paper in the upper OUT tray 2 In the HP print settings dialog box click the Setup tab and click Plain Paper or HP Photo Paper as the paper type See page 41 to find out how to get to the HP print settings dialog box Click the Features tab and then click Book or Tablet HP DeskJet 690C Series Printer Setup Features Color Services r Two sided Printing C None Book
34. artially used can get stuck in the printer Labels that are over two years old or that have been exposed to extreme temperatures might not stick well because the glue has deteriorated Save on labels To save on label sheets print a test on ordinary paper Then put the paper on top of the label sheet Hold them up to the light to see how the text aligns on the label s Make adjustments as needed before printing on the label sheets Ship it Scan your logo in full color and add it to your company address to print distinctive and inexpensive labels for packages and manila envelopes Avery makes both white and clear shipping labels for inkjet printers 37 O In the lower IN tray place up to 25 label sheets on top of about 5 sheets of plain paper of the same size Label sheets label side down A nax SF _ Plain paper O Slide the paper adjusters to fit snugly against the stack Print the labels AFTER PRINTING You can leave the settings as they are if you re going to be printing on plain paper You might want to change the Print Quality to EconoFast for printing drafts Make a bunch of stickers and print them Cut out special shapes with wacky scissors available at most craft or art supply stores Zany stickers Page size label paper is great stuff O Make a long sticker by printing across the width of the label In your software program set the orientation to Landscape Just
35. check back later for ideas and solutions suggested by other users You can read through old messages left by other users to see if anyone else has had a problem similar to yours and has provided the solution online HP Web site IF you have access to the Internet you can check out HP s Web site for support documentation and the latest news from HP at http www hp com support deskjet 49 Printer software Printer software also referred to as a printer driver allows your printer to talk with your computer HP provides printer software and software upgrades for Windows 3 1x Windows 95 Windows 98 and Windows NT 4 0 For MS DOS printer software contact the manufacturer of your software program You have several options for getting printer software Download the printer software by accessing CompuServe America Online or HP s Web site http www hp com support deskjet IF you are in the U S setting up your printer for the first time and do not have a CD ROM drive you can order the software on 3 5 inch disks by calling the toll free phone number listed on the printer software CD case Disks are delivered to you the next day free of charge IF you are in the U S and need a software upgrade you can order it by calling 805 257 5565 Software upgrades are available for the cost of the disks plus shipping IF you are outside the U S and cannot download the driver from HP s Web site call HP Customer Support
36. d pictures In this chapter Although your printer can do some pretty fancy stuff most of the time you 11 be printing words and pictures on paper The process is simple just choose the paper you want to use put it in your printer and print from the software program you re using on your computer If you want to know more about the printing basics including how to print a photograph read on How to choose paper Most plain photocopy paper works fine in your printer particularly paper that is marked for use in inkjet printers To get the best results use one of the Hewlett Packard papers which were developed especially for HP inks and your printer What to consider O Size You can use any size paper that fits easily within the paper adjusters of the printer width 5 to 8 5 inches nn 127 to 215 mm Sl e Ni mm length 6 to 14 inches 152 to 356 mm O Weight You can choose from a wide range of paper weights Use 20 24 lb or 75 90 g m plain paper for multipurpose everyday use O Brightness Some papers are whiter than others and produce sharper more vibrant colors Use HP Photo Paper or HP Premium Photo Paper for printing photographs and documents with photographs use white paper such as HP Bright White Inkjet Paper for everyday color printing O Surface smoothness The smoothness of the paper affects how crisp the printing looks on the paper Paper with a high cotton content 25 to 100
37. e Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Printing History Edition 1 April 1998 Copyright 1998 by Hewlett Packard Company Table of Contents oo How Printing Works Printing Basics How to choose paper How to put the paper in the printer How to print on standard paper sizes How to print on nonstandard paper sizes How to print on both sides of the paper How to flip a document About color About photographs and pictures How to print a photograph Printing on Different Kinds of Paper Banners Envelopes Transparencies Labels Cards How to Get the Most Out of Your Printer Getting Help When Things Go Wrong The HP Toolbox Troubleshooting with the HP Toolbox What the buttons and lights do HP Customer Support More About Your Printer System requirements Print cartridges Minimum printing margins Product specifications Ordering supplies and accessories Printing from MS DOS Uninstalling the printer software Additional symbol sets and fonts Limited Warranty Statement Legal information Index ow Printing Works O You select settings such as paper type paper size orientation and print quality in the HP print s
38. e black and tri color print cartridges But when you want to print photographs replace the black cartridge with the photo cartridge For more information about printing photographs see page 21 in the user s guide 4 Place both cartridges into the cradles as shown and then push both cartridges back into position You hear a click when the cartridges sit snugly in their cradles You must put in two cartridges for the printer to operate Black or photo cartridge cradle Tri Color cartridge cradle Close the printer cover The Resume p light continues to flash for awhile and then goes off You ll hear the cartridges return to their home position on the right side of the printer E aa lt Y Y q x Storing extra cartridges To keep the ink from drying out store an extra cartridge in the storage container as shown below Photo Cartridge Black Print Cartridge Make sure both the printer and the computer are turned off 2 Plug the notched end of the cable into the printer and snap both clips into the notches i oe RN S 7 Make sure that the 3 Plug the other end of the cable into the computer and printer is connected directly ti ghten the screws to the computer and that no other peripherals such as a Zip drive are connected to the printer cable tall the printer software Before you can use your new HP DeskJet printer you must install the p
39. ection and go to page 15 e If the test is not successful click Troubleshoot and try to correct this problem If you cannot correct this problem click OK For more information about printer communications see page 13 Two way communication between the computer and printer is not working Some printer t automatically selected and most printer problems are no longer detectable Click Troubleshoot to solve the problem recommended Click OK to disable two way communication oi LO Aa 1 12 Installing from Disks Windows 95 Windows 98 and Windows 3 1x 6 Insert Disk 1 into the disk drive 7 Windows 95 and Windows 98 users click Start on the taskbar and then click Run Windows 3 1x users in the Program Manager click File and then click Run 8 Type a setup and click OK _ IF your disk drive is assigned to a letter other than a type that letter instead 9 When the opening screen appears click Install the HP DeskJet 690C Series Software on your PC and follow the instructions on the screen IF something goes wrong see page 14 10 When the installer instructs you to restart Windows the installation is complete Remove the disk from your disk drive and restart Windows 11 When the Communication Test dialog box appears click Test 12 Do one of the following e If the test is successful skip the rest of this section and go to page 15 e If the test is n
40. ed does document again not contain a IF something goes wrong Sometimes in spite of your best efforts something goes wrong during printing Maybe a sheet of paper jams in the printer or nothing happens at all Ifthe printer detects a problem it displays a message on your screen DES HS IR Out of Paper The printer is out of paper Load more paper then press the Resume button on the front of the printer Click How Do I for detailed instructions on loading paper A el HP Toolbox and follow the instructions on the screen See page 44 to find out O If you notice that something is wrong click the Troubleshooting tab in the See page 4 how to get to the HP Toolbox fo HP 690C Toolbox SHE HowDol Troubleshooting Printer Services r Help Me Fix My Printer through the process as This troubleshooting guide of solving a printing problem Click the Troubleshooting tab Print quality is poor example ink streaking Placement on the page is wrong Something on the page is missing or incorrect No page came out of the printer A blank page came out Having problems printing a banner View known software conflicts Index Perot ey E t ia aa The printouts are smeared or uneven First check the print cartridges they might be dirty or low on ink To find E amejstuja di 1 diamroftjuestk out how to clean or replace ut l
41. een your printer and computer must be bidirectional to allow two way communication the HP IEEE 1284 compliant Parallel Interface Cable C2950A is best IF you do not have two way communication your printer cannot send messages to the computer However you can still print 13 14 IF you have problems installing Make sure your printer is on and all connections are firm Ensure that no other peripherals are connected to the printer cable Make sure your cable is IEEE 1284 compliant 2 Exit your software program and turn off the computer and the printer Turn on the printer and then turn on the computer 3 Close any virus protection programs that are running on your computer Right click the virus protection program icon in the taskbar status area and then click Disable 4 Uninstall the printer software using the instructions on page 66 of the user s guide 5 Try the installation process again 6 If you get a message that two way communication is not working click OK and continue with the rest of the installation For more information on the communication test see page 13 If you re still having problems with the installation Try the installation process again If you still have problems call an authorized HP dealer or call your HP Customer Support representative For the phone number nearest you see page 50 in the user s guide Align the print cartridges To ensure that you get the best print quality align
42. er It is ideal for family portraits reprints and ga enlargements Look for them at any office or computer supply store or call HP Direct See page 62 for the phone number nearest you Wrap it up For a small gift design and make your own wrapping paper by copying your company logo or your child s drawing over an entire page How to print a photograph Each time you print photographs you replace the black print cartridge with the photo cartridge Therefore it makes sense to save photographs and print them in a single printing session First put the photo cartridge in the printer 1 With the printer turned on open the top cover The cartridge cradles move to the center of the printer and the Resume p light flashes 2 Pull the top of the black print cartridge toward you until it pops loose Then lift it from its cradle Protect your cartridges Make a great calendar Always store the cartridge that you re not using in the storage container It s specially designed to protect the ink nozzles from damage and to keep the ink from drying out The sturdy quality of HP Photo Paper makes it ideal for a photographic calendar Print the photographs on the glossy side and the monthly grid on the matte side Then take the printed pages to a copy shop to have them bound with a spiral or comb binding Glossy side Matte side 21 22 O
43. es of 38 39 cartridges See print cartridges photo 21 23 CD photo 20 charts 5 19 cleaning cartridges 46 64 cleaning service station 55 clearing jammed paper 10 clipart 19 coated paper 5 6 25 color dull 18 how itworks 18 matching screen and printer 18 missing 10 23 46 paper choices 5 print settings 8 printing 5 9 turning off 18 42 wrong 46 communication bidirectional 46 communications 46 53 CompuServe 49 Control Panel See HP Control Panel for MS DOS copyright law 19 custom paper sizes 12 customer support 49 Cut Sheet option 9 28 D decorative elements 19 dialog boxes See HP print settings dialog box and HP Toolbox different kinds of paper 24 digital photographs 20 door topcover 62 DOS See MS DOS double sided printing choosing paper 5 14 how itworks 14 15 draft mode See Econofast mode drawing pictures 19 drivers printer software 49 duplicate forms 6 E EconoFast mode printspeed 59 setting print quality 34 42 when to use 15 22 34 42 46 edge strips banner paper 26 edge printingto 7 59 electronic files creating electronic support 49 19 20 envelopes choosing 29 margins 31 59 multiple 30 32 print settings 29 30 problems 29 30 31 return address 31 single 29 30 sizes 29 32 59 small 32 stacking 30 32 stuck 29 typestoavoid 29 window 29 error messages TI even numbered pages 14 F Features tab HP print settings dialog box Book option 14 finding 41 42 Flip Horizonta
44. ettings dialog box 1 You lay out the page and choose the text pictures fonts and colors from your software program such as a word processor or drawing program HP 690C Toolbox SU Your software program and a the printer software send gt information to the printer where it is translated into dots of ink on the page Bi b a e a a You check your print job status and get help on printing and solving your print problems in the HP Toolbox O The printer sends information to the computer about the printing progress as well as any errors which display on your screen O The printer picks up the top sheet from the stack in the lower IN tray prints on it passes it to the upper OUT tray then picks up the next top sheet from the stack in the IN tray O Your printer prints at different speeds depending on the complexity of the job and the print quality you have chosen Graphics and color printing takes longer than black and white printing To learn more about what your printer can do for you see these pages Labels Photographs See page 36 See page 19 Banners ee See page 25 s Cards See page 38 Paper See page 5 Envelopes See page 29 Se pag Transparencies See page 33 O Basics A How to choose paper NN How to put the paper in the printer How to print on standard paper sizes How to flip a document NS About color ES NA About photographs an
45. etup If the paper jams make sure you slide the banner lever to the right until it clicks into place and that you flip up the banner support in the upper OUT tray Loading If several sheets feed into the printer at once be sure at least 10 sheets of banner paper are loaded in the Lower IN tray Also try unfolding and folding the paper to get more air between the sheets Paper IF the paper creases as it passes through the printer the paper might be inappropriate for banner printing HP Banner Paper is highly recommended Margin gap If you see gaps in the printing at the ends of the sheets the problem might exist in your software program See the online troubleshooting help for more information 48 What the buttons and lights do The Resume y and Power buttons and lights are on the front of the printer In general the lights indicate when the printer is operating correctly and when it needs attention from you The buttons are used to control the printer When these lights are You need to Turned off and F Turned off Press Power to turn on the printer Steadily lit and F Turned off Send a document to the printer The printer is in the ready to print state Steadily lit and y Blinking IF you just installed a print cartridge make sure the cartridge is securely snapped into the printer with the arrow aligned with the dots on the top of the print cartridge cradle Clo
46. fRAM Note The HP DeskJet 690C Series printer is a personal printer and is not supported in network configurations 53 Printer communications Your printer does not include a printer cable The HP IEEE 1284 compliant Parallel Interface Cable is best for your printer Make sure the cable is bidirectional that it allows two way communication between your printer and the computer This type of cable allows you to access all your printer s features IF you don t know whether or not your printer cable is bidirectional you can find out by following these steps Make sure the printer cable is firmly connected to both the printer and the computer Make sure both the printer and the computer are turned on Inthe HP print settings dialog box click the Printer Services tab To find the HP print settings dialog box turn to page 41 Click Test printer communication The printer software tests the communication between your computer and your printer and tells you if you have bidirectional communication If the cable is bidirectional you should have access to all the features of your HP DeskJet printer If the cable is not bidirectional the printer is unable to send messages to the computer screen but it can still print 54 Print cartridges Print and photo cartridges To get the best performance from your printer Hewlett Packard recommends using only genuine HP supplies in HP inkjet printers includi
47. h 405 mm 16 in Weight 5 3 kg 11 6 lb Power consumption 2 watts maximum when off 4 5 watts maximum nonprinting 12 watts maximum printing Operating environment Maximum operating temperature 5 C 41 F to 40 C 104 F Humidity 10 80 RH noncondensing Recommended operating conditions for best print quality 15 C 59 F to 35 C 95 F 20 to 80 RH noncondensing Storage temperature 40 C 40 F to 60 C 140 F Noise Levels per ISO 9296 OUT tray capacity up to 50 sheets Buttons lights Resume and Power 1 0 Interface Centronics parallel IEEE 1284 compliant with 1284 B receptacle Printer memory 512 KB built in RAM 32 KB receive buffer Normal Mode Sound Power Lag 6 3 B A Sound Pressure Loam 50 dB A Bystander positions Ordering supplies and accessories For ordering information see page 62 Parts HP Reorder Supplies Accessories Number Print Cartridge Black print cartridge 51629G Large capacity 51629A Tri Color print cartridge 51649A Photo cartridge CI8I6A HP Photo Color Kits Asian HP Photo Color Kit C4583 European HP Photo Color Kit C4584 Latin American HP Photo Color Kit C4590 U S HP Photo Color Kit C4585 HP DeskJet 695C 697C Series Manual Printer Documentation Kits Kits Arabic Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Russian Simplified Chine
48. have pre printed designs for added style Puta stack of up to 30 cards in the Lower IN tray Make sure the right edge of the card stack rests against the raised card guide O Lower the handle on the paper length adjuster so that it doesn t interfere when replacing the upper OUT tray Short edge forward Press the Lower inside portion of the handle to release it O Slide the paper adjusters so that they fit snugly against the cards i Making folded cards computer supply store or HP makes Greeting Card call HP Direct See page 62 Paper with 20 blank white for the ptione nutmiber sheets and matching nearest you envelopes Create your own design and message in a program that can make folded cards Print following the directions for printing on standard paper sizes on page 8 Then fold the paper into a card Look for the HP Greeting Card Paper Kit at any office or 40 O Replace the upper OUT tray You might need to lift up the top cover a little to do this Print the cards FLAFTER PRINTING O Return the card guide to the down position Change the Paper Type and Paper Size in the HP print settings dialog box to match whatever you ll be printing next The cards jam the You want your cards to printer print sideways They might be caught on Change the orientation of the banner support even the page to Landscape in though the support is lying your software program flat Try
49. ht MS DOS printer driver Printer drivers are supplied by the manufacturers of MS DOS software programs Whenever possible use the one designed specifically for the HP DeskJet 690C Series printers However if one isn t available you can get satisfactory results using one of the drivers listed below If you are using a program that s not listed contact the manufacturer of the software program to get a printer driver that is compatible with your new printer Recommended MS DOS Program Version Printer Driver Word Perfect 5 1 5 1 6 x HP DeskJet 600 660C or 850C Harvard Graphics 3 0 HP DeskJet 540 Lotus 1 2 3 2 x 3 x 4 0 HP DeskJet 540 Microsoft Word 5 5 6 0 HP DeskJet 560C Installing a MS DOS printer driver Follow the instructions supplied by the software manufacturer Contact them if you have any questions or concerns about the performance of your printer when using one of their drivers 65 66 Uninstalling the printer software IF you need to uninstall the printer driver for your HP DeskJet printer for any reason perform one of the steps listed for your operating system IF something unexpected happened during installation it is safest to run the uninstall utility directly from the CD or disks rather than from the uninstall program that was placed on your hard drive For Windows 3 1x do one of the Following O In Program Manager locate your HP DeskJet Series group Double click the Uninstall
50. hter or heavier paper won t work Avoid coated paper for example paper that s colored on one side and not on the other 25 26 O Remove all paper from the lower IN tray and flip up the banner support in the upper OUT tray O Get the banner paper ready for the printer Flip up the banner support O From the stack of banner paper tear off at least one more sheet than you need to print the banner The stack of banner paper must contain a minimum of 10 sheets printer Tear off the perforated strips if any exist Unfold and refold the stack so the pages don t stick together in the The banner has a big gap or a crease where you don t expect it The printer may be picking up more than one sheet of paper at a time Take the paper out and then unfold and refold the stack Make sure you have at least 10 sheets of paper in the printer Also be sure the top and bottom margins are set to zero in your banner program Print it again The printer jams while printing the banner O You did not select Banner in the HP print settings dialog box Follow the directions in step 2 on page 25 and try printing again O Try putting in more than 10 but less than 20 sheets of paper into the lower IN tray O Make sure the banner support is up O Put the paper in the lower IN tray so that the torn edge is at the top of the stack and facing into the printer Torn edge Q Prin
51. ight need to clean the print cartridges See pages 55 56 You might need to replace the print cartridges as described in Step 4 of the setup guide Banner lever Make sure the banner lever is pushed to the Left unless you re printing banners Paper If the printing is faded or the colors are dull or bleeding into each other make sure you re using paper intended for inkjet printers and that you ve loaded the paper print side down Ink You can control the amount of ink on the page by changing the Print Quality on the Setup tab of the HP print settings dialog box Troubleshooting Tg The text or graphics are in the wrong place aya Paper orientation If the printing is positioned incorrectly on the page make sure you ve selected the correct orientation Portrait or Landscape on the Features tab of the HP print settings dialog box Alignment If the color ink and black ink don t line up on the printed page align the print cartridges In the HP Toolbox click the Printer Services tab and then click Align the print cartridges Loading IF the printing is slanted or skewed try reloading the paper Margin settings If text is running off the edge of the page Make sure the margins are set correctly in your software program Make sure the elements in your document fit within the printable area of the page See page 59 for more information about your printer O Make sure you ve selected
52. ilitate product recycling Manuals The manuals in this kit are printed on recycled paper Reduction and Reuse Ink Packaging The packaging for the ink cartridges was significantly reduced and made recyclable Energy Consumption HP DeskJet and DeskWriter printers use only 4 5 watts in stand by mode which easily qualifies them as energy saving computer printers under the U S Environmental Protection Agency s Energy Star Computers program The EPA estimates that if all desktop PCs and peripherals in the U S were to qualify the overall savings in electricity could amount to over 1 billion each year It could also prevent the emission of 20 million tons of carbon dioxide per year the equivalent output of 5 million cars The Energy Star emblem does not represent EPA endorsement of any product or service orarji EPA POLLUTION PREVENTER
53. ith dyes and pigments there might always be a slight mismatch However if the differences are dramatic the wrong cartridge might be in the printer insert the photo cartridge for printing photographs insert the black print cartridge for printing other pictures and text The colors aren t as vivid as they should be The printer might be low on ink Or you might be printing on the wrong side of the paper If turning the paper over makes no difference change the quality of printing to Best If you re using a special paper change the Paper Type setting to match the paper Step 1 in How to print on standard paper sizes on page 8 tells how About photographs and pictures Pictures also called graphics include photographs illustrations charts and decorative elements Photographs Charts and Graphs Decorative elements Illustrations AN A a How to get a picture on your computer To put a picture in a computer document you first need to convert it into an electronic form a computer file Then it s simple to copy it into a document the guide for the application you re using tells you how Here are some possibilities for getting your pictures into an electronic form Draw the pictures using the drawing tools in a software application Nag O Use ready made clip art You can purchase libraries of clip art from a variety of sources or browse the Internet for what s availab
54. l option 16 Tablet option 14 fibers on cartridges 55 files electronic 19 20 Flip Horizontal 16 flipped printing 16 17 fonts additional 66 built in internal 60 previewing 9 forms paper 6 fuzzy printing 27 46 G glossy paper 5 6 graphics See pictures and photographs grayscale as alternative to color printing 18 42 inadvertent 10 46 turning on and off 18 42 greeting cards 39 72 H halftoning 20 help See Troubleshooting HP Toolbox 45 online 11 32 43 technical support 49 types of assistance 11 32 43 Hewlett Packard reaching online 49 HP ColorSmart 18 HP Control Panel for MS DOS 64 HP DIRECT ordering from 5 62 HP Greeting Card Paper Kit 39 HP Inkjet print cartridges See print cartridges HP papers 5 20 25 33 61 HP Photo Color Kits 61 HP print settings dialog box Banner option 25 Book option 14 color options 8 Cut Sheet option 28 double sided printing 14 finding 8 41 42 Flip Horizontal option 16 grayscale 18 intensity 8 margins 46 Paper Size option 8 12 29 30 36 38 Paper Type option 8 33 36 Setup tab 8 18 33 36 42 Tablet option 14 HP Toolbox as help resource 45 finding 44 icon 10 Printer Services tab 11 46 Troubleshooting tab T11 45 HP Web site 49 IN tray 3 6 7 10 14 15 60 index cards 38 ink bleeding 6 46 misaligned colors 46 non HP 54 refilling cartridges 54 saving 46 smearing 15 46 ink streaks 55 Internet accessing HP s Web site Invitation
55. le there See Need a picture below for more ideas Need a picture Look through computer magazines for the names of companies that sell clip art They ll be happy to send you full color pictures of their extensive offerings The only limits will be your desire and pocket book Or browse in the art sections of bookstores for books of copyright free pictures such as old fashioned illustrations engravings or elaborate alphabets Remember that it is against the law to copy any photograph unless you have been given specific permission to do so by the person or company who owns the negative 20 Pa O Scan the pictures yourself Use your own scanner or gather your pictures together and rent a scanner at a local copy shop O Get your photos scanned at your local camera shop For a small fee you can have an entire roll of photos put on a CD Be sure to ask your camera shop to also put a CD viewing program on the CD with your photos O Take a digital photo A digital camera bypasses film entirely and turns the photo into a computer file Call a full service copy shop or a camera supply store about renting one cS er Make a good impression Use HP Photo Paper or HP Premium Photo Paper for best results when you re printing with the photo cartridge HP Photo Paper is heavyweight and ideal for two sided photo projects HP Premium Photo Paper looks and feels like traditional photo pap
56. may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departments d Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS 69 Legal information Regulatory notices FCC statement USA The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable pro
57. n iat ja fie HP DeskJet 690C Series Printer Ready o rs 2 Check out the results You re ready to print your own work For instructions tips and some fun suggestions see the user s guide So Support and Registration For product support and printer registration please refer to the HP DeskJet Support Web site http www hp com support deskjet HP is dedicated to giving you fast and accurate customer support So that we can give you the best service possible please have the following information available O What is the serial number of your printer The serial number label is on the bottom of the printer What model of printer do you have HP DeskJet 695C 697C What brand and model is your computer What version of printer software are you using See your Printer Setup dialog box for the name of the selected driver English HP DeskJet 695C 697C Series Printer User s Guide LA eackarD Expanding Possibilities Acknowledgments Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Screenshot s reprinted by permission from Microsoft Corporation Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpos
58. ng only HP print and photo cartridges Damage resulting from the modification or refilling of HP cartridges is specifically excluded from coverage of HP printer warranties Refilling an HP cartridge pushes the electronic and mechanical components of the cartridge past their normal life cycle creating many potential problems such as the following Poor print quality Non HP ink can contain components that cause nozzles to become clogged resulting in streaked copy and graying or fuzzy characters Non HP inks can contain components that corrode the cartridge s electrical components resulting in poor printouts Potential damage IfFink from a refilled cartridge leaks the excess ink might damage the service station that caps the cartridge while it is in the printer but not in use Because this service station maintains the health of the cartridge quality problems might occur with this cartridge O IFink from a refilled cartridge leaks onto the electrical components in your printer severe printer damage can occur causing downtime and repair costs Caution Damage resulting from the modification or refilling of HP cartridges is specifically excluded from the coverage of HP printer warranties Note When buying replacement print cartridges check the part numbers carefully so that you buy the right cartridges for your printer Black Large Black Tri Color Photo Cartridge HP 51629G HP 51629A HP 51649A HP CI8I6A Note Do n
59. nt Sizes 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 7 8 10 12 14 5 6 10 12 Point Sizes Pitches 6 12 24 5 10 16 67 20 6 12 24 5 10 20 6 12 24 6 12 24 6 12 24 6 12 24 TIS TAPIC23 Point Sizes Pitches 12 10 10 12 24 6 85 16 B Limitations of Warranty 1 TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR Limited Warranty ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY Statement OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND 3 SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR HP Product Duration of CONDITIONS OF MERCHANTABILITY SATISFACTORY Limited Warranty QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Software 90 Days Limitations of Liability PDA cartridges 90 Days To the extent allowed by local law the remedies provided in Printheads 1 Year this Warranty Statement are the customer s sole and exclusive Printer and Related HP Hardware 1 Year remedies A Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIE
60. nter is receiving information from the computer During printing the printer might pause occasionally to receive more information Don t worry it s normal IF you run out of paper before you re finished The printer prompts you to add more paper Put the paper in the Lower IN tray and press Resume y IF you want to check the printing progress Double click the HP Toolbox icon which appears at the bottom of the screen in the taskbar Windows 95 Windows 98 and Windows NT 4 0 or on the desktop Windows 3 1x every time you start a print job g S Ry lt HP Toolbox icon Sy Click the Printer Services tab to see which page is printing gt HP 690C Toolbox SEE HowDol Troubleshooting Printer Services Maintain My Printer a Select the maintenance task you wish to perform C Align the print cartidges Clean the print cartidges Printing information Print a test page E Testprinter communication HP DeskJet 690C S Printing page 4 The paper is stuckin You just get black and the printer shades of gray instead First turn the printer off of color and click Cancel Printing Perhaps the color printing if a message appears on is turned off On the Color your screen Pull all the tab of the HP print settings jammed or torn paper from dialog box make sure the the printer Turn the printer Print in Grayscale check back on and print the box is not select
61. nter prints with only four colors cyan magenta yellow and black By printing overlapping dots of different intensity and color it creates practically any color you can imagine Your printer is especially smart about printing color That s why HP called the technology ColorSmart When you print a document in color the printer marks each element in your document text full color photographs and graphics such as pie charts with solid blocks of color and renders each at its vivid best IF you use the photo cartridge when you print color photographs you ll get photo quality images Not only is the color quality high for whatever you re printing but it s also less expensive than making color copies at a copy shop How to turn off color The color text and pictures that you create in your documents automatically print in color You can print drafts of your color documents in grayscale if you re going to photocopy them or if you want to save time and ink O Inthe HP print settings dialog box click the Color tab and then click Print in Grayscale lt lt A Y means that color is turned off Now your color documents print in shades of gray until you change the setting For faster draft printing in grayscale use the black print cartridge not the photo cartridge The printed colors don t match the screen colors Because of the physics of how color is made on screen with light and at the printer w
62. nvitation A2 or C6 you need to lower the handle on the paper length adjuster so that it slides under the upper OUT tray Press the Lower inside portion of the handle to release it O Print the envelopes AFTER PRINTING O Reset the Paper Size and Paper Type on the Setup tab of the HP print settings dialog box for whatever you ll be printing on next HP on the Web You can get the latest product information troubleshoot problems and download the latest printer software from the HP Web site at http www hp com or http www hp com go peripherals Transparencies For best results use HP Premium Inkjet Rapid Dry Transparencies or transparencies specifically designed for inkjet printers for your overhead presentations D In the HP print settings dialog box click the Setup tab then select HP See page Transparency as the Paper Type See page 41 for how to get to the HP print settings dialog box HP DeskJet 690C Series Printer ER Setup Features Color Services r Print Quality va Pa Pa Best C Normal C EconoFast Paper Options Select HP Transparency Paper Size Letter 8 5 x11 in Paper Type HP Transparency Plain Paper HP Premium InkJet Paper HP Photo Paper HP Premium Photo Paper Default Help LO art Pa 9 er Your best bet The film coating on HP Premium Inkjet Rapid Dry Transparencies is especially developed to
63. or what you ll be printing next The quality isn t what you were expecting You might not have chosen the right paper type and print quality Follow the steps on pages 33 35 and try printing again 36 See page Some programs provide a mailing label feature that you can use to automatically format labels Labels InkJet Labels which are designed for your inkjet printer You can use your HP DeskJet printer to print sheets of labels We recommend Avery O Click the Setup tab in the HP print settings dialog box Then select Plain Paper as the Paper Type and Letter or A4 as the Paper Size See page 41 for how to get to the HP print settings dialog box Then select Normal as the Print Quality HP DeskJet 690C Series Printer Setup Features Color Services Print Quality Click Normal C Best Normal aes Select Letter or A4 Paper Size Letter 8 5 11 in Paper Type Plain Paper X Select Plain Paper Cut Sheet Banner Click OK Default Fan the edges of the label sheets to separate them Labels that work Use only U S letter or A4 size sheets of labels It s particularly important to pick labels that are made especially for inkjet printers Otherwise labels could peel off in your printer or the ink might not dry Labels that won t work Sheets of labels that are folded curled wrinkled or p
64. ose monthly mass mailings out the door Print your favorite family recipes on index cards A y N W nine Ce A In general the color and black print cartridges are used when printing a banner See page Banners We encourage you to use HP Banner Paper for the very best results However if you use computer or z fold paper for your banners we recommend that you use 20 lb or 75 g m paper Always do a good job of fanning the paper before loading it 1 Create your banner in any software program that lets you make banners amp Click the Setup tab and then click Bannerin the HP print settings dialog box See page 41 for how to get to the HP print settings dialog box HP DeskJet 690C Series Printer Setup Features Color Services r Print Quality va Pa PS C Best Normal Paper Options Paper Size EconoFast Letter 8 5 x11 in Paper Type Plain Paper HEWLETT PACKARD aL Click Banner Click OK to save Your best bet If you use HP Banner Paper your banners print with fewer paper jams brighter color and denser blacks It s easy to use too you don t have to tear off those pesky perforated strips Look for HP Banner Paper at any office supply store or call HP Direct See page 62 for the phone number nearest you If you don t use HP Banner Banner paper that Paper use 20 lb or 75 g m paper Expect problems with lig
65. ot clean the print cartridges unnecessarily as this wastes ink and shortens the life of the print cartridge Note MS DOS users can clean print cartridges from the HP DeskJet Control Panel for MS DOS see page 64 esramejstujaa diarrnoftjuest t labore qusft v dkitft ghocknt 55 Cleaning the print cartridges Cleaning your print cartridges can improve the quality of printing If your printed page is missing lines or dots perform Procedure 1 below If your printed page contains streaked ink perform Procedure 2 Procedure 1 Correcting missing lines or dots Clean the print cartridges when you notice that the lines or dots are missing from your printed text and graphics as shown in the left margin The print cartridges can be cleaned from the HP Toolbox To clean the print cartridges from the HP Toolbox Double click the HP Toolbox icon on the computer screen Click the Printer Services tab Click Clean the print cartridges and follow the directions on the screen If the preceding procedure does not improve the print quality your print cartridges might be low on ink Replace the print cartridges Procedure 2 Eliminating ink streaks Customers using HP DeskJet printers in dusty environments might occasionally experience ink streaks or smearing because of a small accumulation of debris inside the printer This debris can include dust hair carpet or clothing fibers Ink streaking is easily prevented or
66. ot successful click Troubleshoot and try to correct this problem If you cannot correct this problem click OK For more information about printer communications see page 13 IF you are installing printer software close all software programs except the HP DeskJet installer When all software programs are closed only Program Manager appears Additional information about installing your printer software Closing software programs In Windows 3 1x 1 While holding down ALT press TAB to locate an open software program 2 When you locate an open software program release both keys 3 Click File and then click Exit 4 Repeat steps 1 through 3 for each open software program In Windows 95 Windows 98 and Windows NT 4 0 1 Right click the software program on the taskbar and click Close 2 Repeat step 1 for each open software program Setting your printer as the default To set your printer as the default in Windows NT 4 0 1 Click Start on the taskbar click Settings and then click Printers 2 Right click the HP DeskJet 690C Series Printer icon and choose Set As Default Communications test and two way communications The printer software tests the communication between your computer and your printer and tells you if you have two way communication Two way communication allows communication between your printer and the computer and gives you access to all the features of your HP Deskjet printer The cable betw
67. our own And why stop at t shirts Transfer images to aprons pillow covers or light weight jackets Call a computer or office supply store for HP Iron On T Shirt Transfers Get a 100 cotton or poly photograph or design in a computer document To find out how to do this see page 19 Now print using the Flip Horizontal option Be sure to place the transfer paper blank side down in the printer Use the color and photo cartridges with Plain Paper or HP Premium Inkjet Paper print settings Print your document The text and pictures are backwards Hold it up to a mirror to see how the final product will look AFTER PRINTING In the Features tab of the HP print settings dialog box click Flip Horizontal to remove the checkmark O If you used transparencies or special paper replace it with your everyday paper Protect your transparencies Sometimes you want to make notes right on a transparency as you talk but you risk damaging it If you print the transparency as a flipped document you 1l be able to project it so you can make your notations on the back Now it s easy to wipe off the notes without scratching the original The letters on my transfer aren t reversed You forgot to click Flip Horizontal on the Features tab of the print settings dialog box Repeat step 2 on the previous page and print the transfer again 18 About color Believe it or not your color pri
68. photographs AFTER PRINTING Remove the photo cartridge out of the printer and replace it with the black print cartridge Store the photo cartridge in the storage container If you used any special paper remove it from the Lower IN tray and replace it with plain paper e Reset the printer s other options for whatever you ll be printing next pictures actually take longer to print Pictures don t look as crisp as the scanned original e The colors in the photograph aren t what you expected and the You might be printing shadows are missing O The picture might have photographs with the Be sure you put the photo cartridge in the printer Follow the steps on pages 21 23 and print the photograph again been scanned at a higher number of dots per inch dpi than your printer can print To get the best results scan photographs at 150 or 300 dpi If you scan them at a higher dpi the print quality is not improved and the black print cartridge rather than the photo cartridge 24 inting on Different inds of Paper Banners a Envelopes Transparencies ES Labels Cra Cards In this chapter With the printing basics down you re ready for some fun Here s more of what your printer can do Print banners to welcome back the home team Print a stack of envelopes or print one envelope at a time Print transparencies for that important presentation Print labels a quick way to get th
69. print and how to troubleshoot your printing problems It even aligns and cleans your print cartridges for you For each Windows system here are a couple of places to find it Windows 95 Windows 98 and Windows NT 4 0 Double click the HP Toolbox shortcut icon This shortcut is always on your Click the HP Toolbox taskbar button This button appears on the taskbar at the bottom J y desktop of the screen when the HP Toolbox is open and whenever you re printing A Start BB My Computer HP 690C Toolbox Windows 3 1x IF you close the HP Toolbox it reappears wren youre paling Double click the HP You can also double A Toolbox icon It s on click the HP Toolbox hee gt ourd skion wh n icon in the HP Ser ya pop ER a DeskJet Utilities J J i computer group in the Program Manager HP DeskJet 690C Series Toolbox 45 Y eS Troubleshooting with the HP Toolbox When problems occur the quickest way to find a solution is to use the online troubleshooting feature With a few clicks of the mouse you ll find your specific problem and details on how to fix it 11 Double click the HP Toolbox shortcut or icon on your desktop O Then click the Troubleshooting tab gt HP 690C Toolbox HowDol Troubleshooting Printer Services Help Me Fix My Printer a amp Click the appropriate category see the next page for an over
70. putting a few The software program sheets of paper in the upper guide tells you how OUT tray of the printer to solve the problem 41 ow to Get the Most ut of Your Printer Open the HP print settings dialog box Where is it The way you get to the box labeled HP DeskJet 690C Series Printer varies depending on the software program and the operating system you re using Try these strategies from the File menu of your document and you re sure to get there Try This Click File and then click Print Then click whichever button you see Properties Setup or Printer New N Open 0 Recent Publications gt SB HP DeskJet 690C Series Printer 7 Properties Close Ww Status Ide Type HP DeskJet 690C Series Printer Save Ss Where LPT1 T Print to file Save As Comment HP DeskJet 690C Series Printer FO E Page range pies Espa Cal Number of copies z Create Adobe PDF C Current page Selection Revert C Pages I collate a Ent be Place D er LF LF Acquire gt Links Sh D Print whati Document j Panti alpagesinrange g Document Setup Options Lox coma Sean t Ifyou still don t see the box click Setup Options or Properties Or Try This Q IF Printisn t there click Printer 2 Then click whichever button you see Setup Setup or Print Setup or Options New N Target printer E Open o AGFA SelectSet Avantra 25 on LPT
71. r what size paper you re using Paper width adjuster Paper length adjuster 2 Fan the edges of the paper stack to separate the pages Then tap the stack on a flat surface to even it Pa inter Paper that won t work Multi part forms such O Highly textured stock as duplicate or triplicate i gt forms could wrinkle in such as linen might not print evenly the ink the printer or get stuck might bleed into these the ink is also more likely to smear papers O Paper in poor condition with tears dust wrinkles or curled or bent edges or that doesn t lie flat could jam the printer O Extremely smooth shiny or coated papers not specifically designed for an inkjet printer might jam the printer and might actually repel ink Put the paper in the Lower IN tray print side down Most paper prints better on one side than on the other The print side is usually indicated on the paper oa Lg JS O Slide the paper adjusters so that they fit snugly against the edges of the paper Make sure the paper still lies flat in the tray l D E ern SIN y X NY NE j Printing zone Your printer can t print right to the edge of the paper Be sure to set the margins so that the document falls within the printable area or part of it might be cut off For details see page 59 Document margins Area in which the printer can print See page E Depending on the
72. rect this problem click OK For more information about printer communications see page 13 Two way communication between the computer and printer is not working Some printer settings are no longer automatically selected and most printer problems ate no longer detectable Click Troubleshoot to solve the problem recommended Click OK to disable two way communication oot AB Pacesna Windows 3 1x 6 Insert the CD into your CD ROM drive 7 In the Program Manager click File and then click Run 8 Type d setup and click OK IF your CD ROM drive is assigned to a letter other than d type that letter instead Commani 1d Line d setup C Run Minimize d 9 When the opening screen appears click nstall the HP DeskJet 690C Series Software on your PC and follow the instructions on the screen IF something goes wrong see page 14 10 When the installer instructs you to restart Windows the installation is complete Remove the CD from your CD ROM drive and restart Windows 11 When the Communication Test screen appears click Test This procedure tests the communication between the computer and printer Make sure your printer is on and that the cable is firmly connected at both ends Click Test to test the communications now This takes up to 3 minutes Cancel RA 12 Do one of the following e If the test is successful skip the rest of this s
73. rinter software HP recommends that you install from the CD If your computer does not have a CD ROM drive and disks were not included with your printer see page 49 in the user s guide for information on obtaining printer software To ensure successful installation of the printer software 1 2 Make sure your computer is fully set up and operational Check that the printer is properly set up and ready to print using the instructions in this setup guide Make sure that the printer is connected directly to the computer remove any switch boxes or other devices using the same port and check that all cable connections are firm Make sure the computer and the printer are turned on Close any virus protection programs or other software programs that are running on your computer see page 13 for instructions Beginning on page 9 follow the installation instructions for the operating system on your computer If the New Hardware Found dialog box appears at any time during the installation click XJ in the upper right corner of the box or click Cancel Depending upon the operating system on your computer your boxes might differ from the Windows 95 boxes shown throughout this document and the user s guide Windows NT 4 0 users You need to set the HP DeskJet 690C Series Printer as the default printer See page 13 for instructions Installing from the CD recommended method of installation Window
74. s U S letter 10 sheets European A4 10 sheets carefully so that you buy the right one Availability of special media varies by country HP Reorder Number C1820A C1821A C1852A C1853A C3834A C3828A C3835A C3832A 51634Y 51634Z C6O5IA C6053A C1812A C6042A C6044A C6039A C6040A C6043A C1846A C1847A C6765A C1824A C5976A C1825A C5977A C6049A C6050A When you buy replacement cartridges check the part numbers 62 E _QTT OooBBR aS Ss Parts HP Reorder Supplies Accessories Number HP IEEE 1284 compliant Parallel Interface Cable with one 1284 A connector for the computer port and one 1284 B connector for the printer port 2 meter length C2950A 3 meter length C2951A Power Module U S Canada Mexico 120 V 60 Hz 9100 5124 C2175A Korea 220 V 60 Hz 9100 5126 C2182A Australia 240 V 50 Hz 9100 5127 C2181A South Africa 220 V 50 Hz 9100 5128 C2180A China Argentina 220 V 50 Hz 9100 5129 C2179A Japan 100 V 50 60 Hz 9100 5130 C2178A U K 240 V 50 Hz 9100 5131 C2177A Europe except U K 230 V 50 Hz 9100 5132 C2176A Top Cover Access Door C6417 40002 Base Foot Assembly 1 ea C2162 60098 Nameplate DJ 695C C6417 40004 Nameplate DJ 697C C6417 40009 Instruction Label C6417 80021 Paper Tray Assembly C4549 60003 Ordering information To order printer supplies or accessories call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping
75. s 32 iron on transfers 16 J jammed paper banners 26 cardstock 40 clearing 10 envelopes 29 labels 36 types of paper to avoid 6 32 49 L labels 36 37 landscape orientation law copyright 19 legal information 69 lights 48 loading paper after running out 10 banner paper 25 28 basic instructions 6 7 cardstock 38 40 envelopes 29 32 labels 36 37 transparencies M mailing labels 36 37 mail ordering paper 5 38 manuals ordering 6l margins banners cards 59 envelopes 31 59 minimum allowable 59 paper size 46 59 printable area 7 59 problems 46 matching colors 18 messages T1 mirror printing 16 17 missing lines 55 modes printing Best 34 42 59 EconoFast 15 22 34 42 46 59 Normal 15 36 59 printing speeds 59 37 40 46 33 35 26 59 MS DOS character sets 59 HP Control Panel for MS DOS 64 printing from 8 64 multiple envelopes 30 32 N nonstandard paper sizes 12 Normal mode changingto 15 printspeed 59 printing labels 36 notepads making 12 novelty paper 5 29 38 O odd numbered pages 14 online help 11 32 43 online user forums 49 Opacity paper 5 options See HP print settings dialog box ordering accessories and supplies 61 63 addresses for 62 HP photo color kits 61 manuals 61 paper 61 transfer media 61 orientation paper 37 40 46 Out of Paper message 10 11 27 OUT tray 3 9 14 15 60 output none 47 P page blank 47 paper banner 25 47 brightnessof 5 cardstock 38 choo
76. s 95 Windows 98 Windows NT 4 0 6 Insert the CD into your CD ROM drive After a few seconds the HP DeskJet opening screen appears 7 IF the opening screen does not appear do the Following a Click Start on the taskbar and then click Run Cr Programs N Documents Edy Settings A Ena gt Help b Type d setup and click OK IF your CD ROM drive is assigned to a letter other than d type that letter instead Run 213 Type the name of a program folder or document and Windows will open it for you Open f tsetup oH Cancel Browse 8 When the opening screen appears click nstall the HP DeskJet 690C Series Software on your PC and follow the instructions on the screen IF something goes wrong see page 14 9 When the installer instructs you to restart Windows the installation is complete Remove the CD from your CD ROM drive and restart Windows 10 10 When the Communication Test dialog box appears click Test This procedure tests the communication between the computer and printer Make sure your printer is on and that the cable is firmly connected at both ends Click Test to test the communications now This takes up to 3 minutes Cancel pS 11 Do one of the following e If the test is successful skip the rest of this section and go to page 15 e If the test is not successful click Troubleshoot and try to correct this problem If you cannot cor
77. s with your software program Installing the HP DeskJet Control Panel Before you install the HP DeskJet Control Panel make sure you have followed all the steps in the setup guide Turn on your computer and your printer Put Installation Disk 3 into your computer s disk drive At the MS DOS command line C type ANMNSTALL and press ENTER IF your disk drive is different than A substitute the correct letter for A Follow the instructions on the screen Note If a message indicates that the installation of the Control Panel was unsuccessful try the installation again IF it s still unsuccessful or if the Control Panel software is damaged or missing contact your authorized HP dealer Cleaning the print cartridges Clean the print cartridges when you notice that lines or dots are missing from your printed text and graphics However don t clean them unnecessarily as this wastes ink and shortens the print cartridge life At the MS DOS command line type DJCP and press ENTER The Control Panel appears Click Clean Print Cartridge then follow the instructions on the screen Aligning the print cartridges Align the print cartridges when you notice that color ink does not properly line up with black ink At the MS DOS command line type DJCP and press ENTER The Control Panel appears Click Align Print Cartridge then follow the instructions on the screen Using the rig
78. se Spanish Swedish Thai Traditional Chinese Turkish 4562 60264 4562 60265 4562 60266 4562 60267 4562 60287 4562 60268 4562 60269 4562 60270 4562 60271 4562 60272 4562 60273 4562 60275 4562 60276 4562 60288 4562 60277 4562 60278 4562 60279 4562 60280 4562 60281 4562 60282 4562 60283 4562 60285 4562 60284 4562 60286 Parts Supplies Accessories Paper Media oe HP Banner Paper US letter 100 sheets European A4 210 x 297 mm 100 sheets HP Premium Inkjet Heavyweight Paper US letter 100 sheets European A4 100 sheets HP Premium Inkjet Transparency Film U S letter 50 transparencies U S letter 20 transparencies European A4 50 transparencies European A4 20 transparencies HP Premium Inkjet Paper U S letter 200 sheets European A4 200 sheets HP Premium Inkjet Rapid Dry Transparencies U S letter 50 transparencies European A4 50 transparencies HP Greeting Card Paper Prescored for quarter fold U S letter 20 sheets 20 envelopes European A4 20 sheets 20 envelopes HP Glossy Greeting Card Paper Prescored for half fold U S letter 10 sheets 10 envelopes HP Premium Photo Paper U S letter 15 sheets European A4 15 sheets Asian A4 15 sheets HP Photo Paper U S letter 20 sheets European A4 20 sheets Asian A4 20 sheets HP Bright White Inkjet Paper U S letter 500 sheets U S letter 200 sheets European A4 500 sheets European A4 200 sheets Transfer Media HP Iron On T Shirt Transfer
79. se the top cover of the printer if it is open Check the Lower IN tray to make sure it contains paper and that the paper is correctly loaded in the tray Press Resume g to clear the error condition Then check your computer screen for any reported error message and corrective action instructions Blinking and p Turned off No action required This indicates that either the computer is sending a document to the printer or that the printer is currently busy printing a document Blinking and p Blinking Press Power to turn off the printer At the computer cancel any documents awaiting printing Press Power again to turn on the printer Steadily lit and p Steadily lit See the Troubleshooting tab in the HP Toolbox A problem exists with your printer Wy HP Customer Support IF you have questions either general ones regarding how your printer works or specific ones regarding a problem you re having you have several possibilities for getting the answers Electronic support information IF you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer User Forums You can get friendly help from knowledgeable users and system operators in the CompuServe Go HPPER and America Online keyword HP user forums In the user forums you can leave your question and
80. service 0 Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Monta eses 2150 1428 Buenos Aires Argentina O Australia New Zealand 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong O Belgium 02 778 3092 or 3090 3091 Fax 02 778 3076 Hewlett Packard Belgium SA NV 100 bd de la Woluwe Woluwedal 1200 BRUXELLES O Brazil 55 11 7296 4991 Fax 55 11 7296 4967 Edisa Hewlett Packard SA R Aruana 125 Tambore Barueri S o Paulo Brazil 06460 010 Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 e Toronto 416 671 8383 Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Bello 2777 Oficina 1302 Los Condes Santiago Chile Denmark 45 99 14 29 Fax 42 8158 10 Hewlett Packard A S Kongevejen 25 3460 BIRKEROD Finland 90 8872 2397 Fax 90 8872 2620 Hewlett Packard Oy Varaosamyynti Piispankalliontie 17 02200 ESPOO O France 1 40 857112 Fax 1 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint Denis 92625 GENNEVILLIERS Germany 07031 145444 Fax 07031 141395 Hewlett Packard GmbH HP Express Support Ersatzteil Verkauf Herrenberger Str 130 71034 BOEBLINGEN O International Sales Branch 41 22 780 4111 Fax 41 22 780 4770 Hewlett Packard S A ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE SUISSE O Italy
81. sing 5 6 20 38 46 coated 5 6 25 condition of 6 double sided printing 5 14 ejection problems 10 47 for photocopies 5 for pictures 5 20 how to load printer 6 7 iron on transfers 16 jams See jammed paper mail order sources 5 38 novelty 5 29 38 opacity of 5 ordering 61 63 orientation 37 40 46 printable area 7 59 problems 6 size 5 size options 8 12 29 30 36 38 60 specifications 60 textured 5 6 trays 3 6 7 9 10 14 15 60 types 5 6 8 12 14 25 types to avoid 6 25 29 33 weight of 5 25 60 wrapping 20 wrinkling 6 perforated strips banner paper 26 photo cartridge 21 23 61 photo paper 5 photographs as digital files 20 iron on transfers 16 paperfor 5 20 printing 21 23 printing speed 22 47 problems 22 23 scanning 20 pictures as computer files 19 20 iron on transfers 16 paperfor 5 printing 21 23 printing speed 22 47 problems 22 23 46 scanning 20 sources for 19 portrait orientation 46 postcards 38 power module 62 preferences See HP print settings dialog box print cartridges aligning 46 64 cleaning 46 64 ordering 61 62 photo 61 problems 46 purchasing 61 refilling 54 replacing 46 54 storing 21 73 74 print quality See also modes printing and refilled cartridges 54 Best 42 EconoFast 42 problems 18 27 46 54 printqueue 10 print resolution 59 print settings See HP print settings dialog box envelopes 30 print speed factors influencing 3 for photographs 22 47 for
82. t your banner You ll notice that the printer and banner paper go through some start up movements don t worry it s normal Also banner printing takes a while it might be several minutes before you see the results 8 After your banner prints press Resume y as many times as needed until all the banner paper is out of the printer Resume F button You get a message that The text is fuzzy after says you re out of printing a banner 2 paper but you re not Ifthe print quality seems You did not push in the especially poor when you paper length adjuster all switch from banner the way Make sure it s printing you might have snug against the paper and forgotten to reset the then try printing again printer for cut sheet paper 27 28 AFTER PRINTING Reset both the printer and the printer settings for plain paper or for whatever you ll be printing next O Inthe Setup tab of the HP print settings dialog box click Cut Sheet and then click OK to save the setting HP DeskJet 690C Series Printer ER Setup Features Color Services r Print Quality va Pa Pa F Best Normal C EconoFast r Paper Options Paper Size Letter 8 5 x 11 in a Paper Type Plain Paper Click Cut Sheet Click OK O Slide the banner lever to the left until it clicks into place O Lower the banner support O Put plain paper in the Lower IN tray nts Think big O Use high con
83. tection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference s by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 Power Module Statement The power module cannot be repaired If it is defective it should be discarded or returned to the supplier TORE PRUBSZESERESAERMMMRBS VCCI ORF CBO
84. ters as far as possible Paper width adjuster Paper length adjuster 2 Put the paper in the Lower IN tray print side down d SA JaN IN tray ye 3 Slide in the paper adjusters to fit snugly against the paper s edges JA lug in your printer 1 Plug one end of the power module firmly into the back of the printer 2 Plug the other end into an electrical outlet When buying print cartridges check the part numbers carefully to make sure you buy the right ones Black HP 51629G Large Black HP 51629A Tri Color HP 51649A di Photo Cartridge HP CI8I6A These print cartridges are specifically designed to work with your printer Press the Power button to turn on the printer The Power light comes on Open the top cover The cartridge cradles move to the center of the printer The Resume 4 light flashes Cartridge cradles Resume light flashing A E Cn Power light on WAS SS Carefully remove the tape from the color and black print cartridges Be sure not to touch the ink nozzles or the electrical contacts a Remove tape Remove tape Insert the black print cartridge in the right cradle and insert the tri color print cartridge in the left cradle If the Resume light continues to flash or if the cradle does not move to the right side of the printer take out both cartridges and reinsert them For most printing you ll use th
85. the right paper size on the Setup tab of the HP print settings dialog box Something on the page is wrong or missing MH Margin settings If the printing is cut off around the edges check your software application O The correct margins are set The elements are scaled correctly Colors If the colors are wrong or missing O Clean your tri color print cartridge In the HP Toolbox click the Printer Services tab and then click Clean the print cartridges O Replace the tri color print cartridge as described in Step 4 of the setup guide O Clear the Print in Grayscale option on the Color tab of the HP print settings dialog box Communications If meaningless characters are printing on your page the computer might have Lost communication with your printer Try turning your computer and printer off and then turn them on again IF the problem persists make sure all cables are plugged in tightly Make sure you re using a bidirectional cable To test the cable in the HP Toolbox click the Printer Services tab and then click Test printer communication No page came out of the printer y Be patient Complex documents such as color photographs take a while to print Check the power light if it s blinking the printer is processing information Tg Power Make sure the printer is on the Power light on the front of your printer should be on and that all connections are firm Cover
86. the print cartridges for the final step in setting up your printer Be sure to align the cartridges whenever you install a new cartridge Be sure the printer s IN tray contains plain paper Don t waste your HP Photo Paper or HP Premium Glossy paper by using them to align the cartridges Double click the HP Toolbox icon on the computer screen Windows 95 Windows 98 amp NT 4 0 Windows 3 1x HP DeskJet E al 690C Series ai Toolbox Toolbox Select the Printer Services tab and then click Align the print cartridges Follow the directions on the screen gt HP 690C Toolbox CER HowDol Troubleshooting Printer Services Click here to align the print cartridges Maintain My Printer t the maintenance task you wish to perform C Align the print cartridges Clean the print cartridges Print a test page m Test printer communication HP DeskJet 690C Series Printer 15 16 You re done setting up your printer While you still have the HP Toolbox open you can try printing a page just to see what your printer can do 1 On the Printer Services tab of the HP Toolbox click Print a test page gt HP 690C Toolbox Bm Ei HowDol Troubleshooting Printer Services Maintain My Printer B Select the maintenance ta the print cartridges Click here to print a test page Clean the print cartridges Print a test page Test printer communicatio
87. the warranty period of your printer However if you are calling long distance the usual long distance charges apply o Africa Middle East 41 22 780 71 11 e Argentina 541781 4061 69 e Australia 613 92728000 o Austria 43 0 660 6386 o Belgium Dutch 32 0 2 62688 06 o Belgium French 32 0 2 6268807 o Brazil 55 11 709 1444 e Canada English 208 344 4131 e Canada French 905 206 4383 e China 86 10 6505 3888 5959 e Czech Republic 42 2 471 7321 e Denmark 45 0 39 294099 e Finland 385 0 203 47288 e France 33 0 143623434 e German 49 0 180 5258 143 e Greece 301689 64 11 e Hong Kong 800 96 7729 e Hungary 36 1 252 4505 e India 9111 682 60 35 e Indonesia 6221 350 3408 e Ireland 353 0 1662 5525 e Italy 39 0 2 264 10350 e Japan Tokyo 81 3 3335 8333 e Japan Osaka 81 6 838 1155 e Korea 82 2 3270 0700 o Malaysia 03 2952566 e Mexico D F 326 46 00 e Mexico Guadalajara 669 95 00 e Mexico Monterey 378 42 40 e Middle East Africa 41 22 780 71 11 Netherlands 31 0 20 606 8751 o New Zealand 09 356 6640 e Norway 47 0 22 116299 After the warranty You can still get help from HP for a fee Prices are subject to change without notice Online Philippines Poland Portugal Russia Singapore Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom US Venezuela 65 272 5300 48 22 3750 65 351 0 144 17199 7095 923 50 O1 65 272 5300 34 9 02321 123 46 0 8 6192170 Al 0 8
88. to paper and transparency film Color resolution tri color and photo cartridges 600 x300 dpi with 6 inks using HP PhotoRET Technology and all paper types Best and Normal modes MS DOS graphics Full page 75 150 300 dpi Printer command language HP PCL Level 3 Standard Character Sets United Kingdom ISO 4 German ISO 21 French ISO 69 Italian ISO 15 Danish Norwegian ISO 60 Swedish ISO 11 Spanish ISO 17 ANSI ASCII ISO 6 Legal PC 8 Roman 8 PC 850 PC 8 Danish Norwegian ECMA 94 Latin 1 ISO 8859 1 PC 852 Latin 2 ISO 8859 2 Latin 5 ISO 8859 9 and PC 8 Turkish Software compatibility Microsoft Windows compatible Compatible with an extensive range of MS DOS software programs Approximate figures Exact speed varies depending on the system configuration software program and document complexity 60 Vertical alignment 0 002 in Built in internal fonts Courier portrait and landscape orientations Pitch 5 10 16 67 20 cpi Point size 6 12 24 pt Style Upright Italic 5 10 20 cpi Stroke weight Normal Bold CG Times portrait and Landscape orientations Pitch Proportional Point size 5 6 7 8 10 12 14 pt Style Upright Italic Stroke weight Normal Bold Letter Gothic portrait and Landscape orientations Point and pitch 6 12 and 24 pt for 6 12 and 24 cpi Upright only 4 75 9 5 and 19 pt for 16 67 cpi Style Upright Stroke weight Normal Bold
89. trast O When vou make a pictures without a lot 4 of detail banner remember that it is meant to be seen from a distance Delicacy intimate details and subtlety often disappear at a distance O Keep the banner simple try using just a few words one big picture and large bold fonts 29 pl Envelopes Many programs include Your printer provides two methods for printing envelopes tt inti nda Picee tie O IFyou re printing a single envelope you can use the single envelope slot and follow the program leave your paper in the lower IN tray This allows you to print the envelope instructions for setup and and then a letter for placing the envelopes o IF you re printing a stack of envelopes use the lower IN tray in the printer How to print a single envelope envelope size in the Paper Size drop down box See page 41 for how to get to D In the HP print settings dialog box click the Setup tab and then select an See page Z the HP print settings dialog box HP DeskJet 690C Series Printer ER Setup Festes Color Services r Print Quality F Best Normal EconoFast Select an envelope m Paper Options Paper Size DL Envelope 220 x 110 mm A4 210 x 297 mm Legal 8 5 x 14 in Executive 7 25 x 10 5 in No 10 Envelope 4 12 x 9 5 in DL Envelope 220 110 mml A5 148 x 210 mm B5 182 x 257 mm CB Envelope 114 x 162 mm Index Card 4 x 6 in
90. view index ee kh ui troubleshooting guide will step you through the process solving a printing problem Print quality is poor example ink streaking Placement on the page is wrong Something on the page is missing or incorrect No page came out of the printer A blank page came out Having problems printing a banner Hey el EL et Et E View known software conflicts Troubleshooting _ ol x SEDES What seems to be the problem Placement on the page is wrong What s wrong Orientation ofthe printout is wrong Colors do not seem to line up properly with each other K Troubleshooting BEE Entire printout is slanted or skewed What s wrong Text or graphics are cut off at the edges of page case Possible causes Wrong page orientation setting The page orientation selected in the software program might not match the pag tion setting in HP s print settings dialog box Click here LU for instructions on changing print settings Wrong paper size selected The Paper Size setting in HP s print settings dialog box might not match the size of paper you are using Click here il for more information O Explore the possibilities None of the above solutions worked Click here Ll if none of these suggestions worked LO Foe 46 MH The print quality is poor Mn Cartridges IF ink is smearing streaking or is splotchy You m

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