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HP DeskJet 694c InkJet Printer

1. Applies the current settings HP DeskJet 690C Series Printers Using the Printer Driver Setup Property Page HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services Print Quality gt olorSmart eaa t Manual F Printin Grayscale R e Normal f EconoFast IT ICM 43 200 Default Help dbpb lt 22U dL Setup Property Page Options ColorSmart see ColorSmart Automatic vs Manual Printing below Print In Grayscale see Grayscale Printing which follows Print Quality ICM Independant Color Matching Default Help OK Cancel Apply Description Permits selection of Automatic or Manual screen to printer color mapping Automatic recommended selects the best Halftoning Intensity and Color Control settings for all areas of your document Selecting Manual permits opening the Options dialog box which provides adjustments for Intensity and Halftoning and allows selection of two types of Color Control Prints different colors as shades of gray Has both Automatic recommended and Manual modes Selecting Manual permits opening the Options dialog box which provides adjustments for Intensity and Halftoning The Grayscale mode may be used to produce photocopying documents or to save the color cartridge when printing draft copies Best presentation quality Normal letter quality or EconoFast draft quality Improves consistenc
2. 3 88 x 8 79 in International DL 3 2 mm 103 6 mm x 201 9 mm 110 x 220 mm 0 13 in 4 08 x 7 95 in 4 33 x 8 66 in International C6 3 2 mm 107 6 mm x 144 0 mm 114 x 162 mm 0 13 in 4 24 x 5 67 in 4 49 x 6 38 in DOS Color Printing Top amp Bottom Envelope Size Margins Left Margin Right Margin Printable Area U S 10 Envelope 104 7 x 241 3mm 3 2mm 98 4 mm x 220 0 mm 4 12 x 9 5 in 0 13 in 3 88 x 8 66 in International DL 3 2 mm 103 6 mm x 198 6 mm 110 x 220 mm 0 13 in 4 08 x 7 82 in 4 33 x 8 66 in International C6 107 6 mm x 140 7mm 114 x 162 mm 4 24 x 5 54 in 4 49 x 6 38 in HP DeskJet 690C Series Printers Cards DOS Black Printing Card Size U S 4 x 6 101 6 x 152 4 mm 4 x 6 in U S 5 x 8 127 x 203 2 mm 5 x 8 in International A6 105 mm x 148 5 mm 4 13 x 6 00 in Japanese Hagaki Postcard 100 mm x 148 mm 3 94 x 5 83 in Bottom Top Margin Margin 0 0 mm 0 0 in 0 0 mm 0 0 in 0 0 mm 0 0 in DOS Color Printing Card Size U S 4 x 6 101 6 x 152 4 mm 4 x 6 in U S 5 x 8 127 x 203 2 mm 5 x 8 in International A6 105 mm x 148 5 mm 4 13 x 6 00 in Japanese Hagaki Postcard 100 mm x 148 mm 3 94 x 5 83 in 18 0 mm 0 71 in 18 0 mm 0 71 in 18 0 mm 0 71 in 18 0 mm 0 71 in Bottom Top Margin Margin 0 0 mm 0 0 in 0 0 mm 0 0 in 0 0 mm 0 0 in
3. Excessive force on pinch wheels causes tracks on media White line or streak through text or graphics partial characters Overspray of dots or print appears wavy or compressed or faded Table columns of text vertical lines are not well aligned bi directional shift Prints extra lines across media when printing self test Parts of printed characters are missing on self test or print is faded Carriage moving but not printing Printing wrong colors or ink appears mixed Printed page exhibits banding in print not caused by the print cartridge HP DeskJet and DeskWriter Printers Printer Repair Feedback Information HP DeskJet Printer Family Customer Codes Cont Customer Code CCP100 CCP105 CCP120 CCP125 CKK100 CKK105 CTT105 CTT110 CTT120 CYD100 CZZ000 Failure Keywords CARRIAGE PROBLEMS Left Side Collision Right Side Collision Erratic Slow Movement Pen Won t Lock COMMUNICATION I O Port Fail LAN MIO Fail PRINT CARTRIDGE PEN Leaking Pen Rejects Cartridge Short Pen Life MISCELLANEOUS Loose Damaged part NTF Failure Description Carriage slams to left side and stays there Carriage slams to right side and stays there Erratic slow movement or carriage stalls or hangs Pen cartridge won t lock in carriage Serial or parallel Input Output from PC fails to print not cable or PC Local Area Network communications failed Print cartridge has leaked in printer and damaged p
4. Routing Table Maintenance Protocol RTMP Printer Interface Information TxD RxD TxD RxD Ground HSKo or DTR Pin Number Interface Pin Name NC TxD Ground RxD TxD NC RxD HP DeskWriter Printers RS 422 Interface Connector 8 pin Mini DIN Interface Pine Description Data Terminal Ready Output Handshake No Connection in Printer Do not connect to ground or any other pin Transmit Data Line Shield Ground Receive Data Line Transmit Data Line No Connection Receive Data Line 2124073 Note HP DeskWriter printer interface ports conform to RS 422 and cannot be configured to operate as RS 232 C Printer Interface Information HP DeskWriter Printers Mac I O Description HP DeskWriter printers detect and monitor which interface mode serial or LocalTalk is present and automatically switch to the appropriate protocol The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network If the mode changes while the printer is on the printer restarts HP DeskWriter printers are compatible with two Macintosh serial interface modes RS 422 A 57 6 Kbaud Clocked RS 422 A signals are modulated against an inverted copy of the modulated signal for example RxD and RxD Data communication o
5. B G 6 B Always use transparencies index cards postcards and other media that conform to the product S Specifications Refer to Product Information Specifications For best results when printing on transparencies use HP Premium Transparency Film Do not use paper that is damaged curled or wrinkled Do not use paper with cutouts or perforations Do not use multiple part forms Do not use paper that is heavily textured or embossed Tips for Selecting and Using Labels The following Hewlett Packard printers support labels ki B B 6 6 6 6 b HP DeskJet 510 HP DeskWriter 510 HP DeskJet 520 HP DeskWriter 520 HP DeskJet 540 HP DeskWriter 540 HP DeskJet 550C HP DeskWriter 550C HP DeskJet 560C HP DeskWriter 560C HP DeskJet 600 Series HP DeskWriter 600 Series HP DeskJet 750C HP DeskJet 800 Series While label support is not officially recognized in the User s Guides the printers listed above can successfully be used if the following guidelines are STRICTLY followed Caution Failure to follow the suggestions below can permanently damage your printer The following are guidelines when using labels in HP DeskJet printers L Use only Avery paper labels that are specifically designed for use with HP inkjet printers These labels are less likely to peel when inside the printer Do not use plastic or clear labels DeskJet inks are formulated for use with paper or specially treated plastic
6. Portrait C Landscape Paper Options Paper size Letter 8 5 x11 in Paper Type Plain Paper e CutSheet Two sided Printing ae None Book C Tablet l Ordered Printing Copies i F Flip Horizontal i Default Help C2 GELA w AHH 45629000 Paper Property Page Options Option Description Orientation Choose portrait or landscape Paper Options Paper Size Allows selection of numerious paper sizes To use a paper size not listed select Custom Paper Type Allows you to t ell the printer the type of paper upon which you are about to print Lets the printer decide which settings to use to give you the best results Cut Sheet Allows the use of cut sheet paper or Banner Allows the use of continuous feed Z fold banner paper See description of banner printing below Two Sided Manual Allows you to manually print both sides of plain paper to economize and Duplex Printing help conserve resources Allows you to select the two sided mode you prefer Book or Tablet For more information about two sided printing see below Ordered Printing Prints in reverse order last page first Collates pages when printing multiple copies Flip Horizontal Allows you to reverse the printout horizontally Table continued on next page HP DeskJet 690C Series Printers Using the Printer Driver Paper Property Page Options Cont Option Description Copies Allows selection of multipl
7. 100 Sheets lt 1 2 in OUT Tray Capacity Up to 50 Sheets Multiple Envelopes Up to 20 Envelopes lt 1 2 in Banners Up to 20 sheets Card Capacity Up to 30 Cards Transparencies Up to 50 sheets 1 Envelope capacity is dependent on the manufacturer type of envelope and its construction 2 Use only U S letter or A4 size sheets Use only Avery paper labels specifically designed for use with HP InkJet Printers Note HP DeskJet 690C series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling Bond paper such as letterhead gives excellent quality Paper should be tested to ensure best performance HP DeskJet 690C Series Printers Paper Handling Specifications Supported Media Sizes US Letter 215 9 x 279 4 mm 8 5 x 11 in US Legal 215 9 x 355 6 mm 8 5 x 14 in U S Executive 184 1 x 266 7 mm 7 25 x 10 5 in ISO amp JIS A4 210 x 297 mm 8 27 x 11 69 in ISO amp JIS A5 148 5 x 210 mm 5 83 x 8 27 in ISO amp JIS B5 182 x 257 mm 7 17 x 10 12 in U S No 10 Envelope 104 7 x 241 3 mm 4 12 x 9 5 in U S A2 Envelope 5 5 111 x 146 mm 4 375 x 5 75 in European DL Envelope 110 x 220 mm 4 33 x 8 66 in European C6 Envelope 114 x 162 mm 4 49 x 6 38 in U S 4 x 6 Card 101 6 x 152 4 mm 4 x 6 in U S 5 x 8 Card 127 x 203 2 mm 5 x 8 in European A6 Card 105 x 148 5 mm 4 13 x 5 83 in Japanese Hagaki Postcard 100 x
8. 120 VAC 220 VAC 230 VAC or 240 VAC 410 Frequency 100 VAC 50 60 Hz 3 Hz 120 VAC 60 Hz 3 Hz 220 VAC 50 Hz 3 Hz 230 VAC 50 Hz 3 Hz 240 VAC 50 Hz 3 Hz Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer s power socket Power module may not be connected to a powered receptacle Make sure any power strip switches are turned on Also try a different outlet Power Module is not the correct device for the country or region s power Refer to Product Information Ordering Printer Options Power Module may be faulty Substitute another power module if available HP DeskJet and DeskWriter Printers Warranty Information Warranty Information The warranty for HP DeskJet DeskWriter printers varies depending upon the product and the date and country of purchase For products returned under warranty Hewlett Packard may use one of the following options Repair the product Replace the product with a re manufactured unit Replace the product with a product of equal or greater functionality Refund the purchase price Hewlett Packard Limited Warranty Statement Duration of Limited Warranty Unless HP otherwise stated in the printer s Product documentation Software 90 days Print Cartridges 90 days Printer and Peripheral Hardware 1 Year Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end use
9. 148 mm 3 94 x 5 83 in Custom Size user defined Width 127 to 216 mm 5 to 8 5 in Length 148 to 356 mm 5 83 to 14 in 1 To minimize print skew use envelopes with rectangular flaps rather than triangular flaps L HP DeskJet 690C Series Printers Printable Area Specifications Printable Area Specifications U S Paper and Transparency U S Executive 7 25 x 10 5 DOS Black Printing Page Size Top Margin U S Executive 184 1 x 266 7 mm 7 25 x 10 5 in U S Letter 215 9 x 279 4 mm 8 5 x 11 in U S Legal 215 9 x 355 6 mm 8 5 x 14 in DOS Color Printing Page Size Top Margin U S Executive 184 1 x 266 7 mm 0 0mm 7 25 x 10 5 in 0 0 in U S Letter 215 9 x 279 4 mm 0 0 mm 8 5 x 11 in U S Legal 215 9 x 355 6 mm 0 0mm 8 5 x 14 in 0 0 in 0 0 in Bottom Margin 11 7 mm 0 46 in 11 7 mm 0 46 in 11 7 mm 0 46 in Bottom Margin 14 9 mm 0 59 in 14 9 mm 0 59 in 14 9 mm 0 59 in Left and Right Margins Left and Right Margins 6 3 mm 0 25 in 6 3 mm 0 25 in 6 3 mm 0 25 in 2162985 Printable Area 171 5 mm x 255 0 mm 6 75 x 10 04 in 203 2 mm x 267 7 mm 8 00 x 10 54 in 203 2 mm x 343 9 mm 8 00 x 13 54 in Printable Area 171 5 mm x 251 7 mm 6 75 x 10 04 in 203 2 mm x 264 4 mm 8 00 x 10 41 in 203 2 mm x 340 6 mm 8 00 x 13 41 in HP DeskJet 690C Series Printer
10. Manager 2 Double click Control Panel 3 Double click Printers The default printer is listed in the text box at the top of the dialog box To select a different default printer double click a printer from the list of installed printers Opening the HP Printer Properties Dialog Box in MS Windows 95 1 From the Start button on the task bar select Settings 2 Select Printers 3 Double click the HP DeskJet 690C Series Printer icon as shown fi Ze S HP DeskJet BOC Series Printer 4562491350 4 Select Printer from the HP DeskJet 690C Series Printer dialog box if HP DeskJet 690C Series Printer Me E imjlil MW Document View Help Status 1 Owner Progress l Started At Fause Frinting Furge Frint Jobs mptAs5 Default Properties U jos In queue 45629110 5 Selecting Properties reveals the control panel shown below HP DeskJet 690C Series Printers MS Windows Printing Printer Properties Dialog Box MS Windows 95 HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services Ce HP DeskJet bJUC Series Printer Comment Separator paqe none Browse Frint Lest Page 45629150 Because you can connect your printer to any LPT parallel port it is important to make sure the proper port is selected The steps below describe how to select or change a printer port from the control panels MS Windows 3 x or MS Windows 95 To select a
11. The printer to 1 Switch off the printer disconnect the printer computer cable and switch the printer on connection failed Print a self test or demo page If the self test page prints the printer is not the problem Reconnect the printer cable and re send the file to the printer If the printout is still garbled the problem may be with the printer cable the cable connections or the computer host Try another printer cable Try a different computer The paper does The printer did not If the software does not send automatic form feed not eject from the receive a form commands press the Form Feed key on the printer printer feed command to initiate a manual form feed Continued on next page Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Solution The colors in the The printer driver Verify that your print cartridges are at room printout do not settings may not be temperature and have plenty of ink then try the match the colors correct for your following on the host monitor computer s monitor 1 Verify that Complex Color Printing or Color Match option is selected in the Options menu of the Printer Setup menu 2 Try adifferent dithering method See the User s Guide for your printer for dithering recommendations The printout The printer driver Verify the print cartridges are at room temperature contains
12. between the computer and the communication printer This test takes up to 3 minutes An on screen message appears giving status information No printout is involved Default Saves the current settings as the default for the printer Help Opens the online help OK Accepts changes Cancel Cancel changes Apply Applies the settings only to document to be printed Does not change the default settings HP DeskJet 690C Series Printers Optimizing Performance Optimizing Performance The print soeed and overall performance of HP DeskJet 690C series printers can be affected by several things L The amount of RAM can determine how fast documents are sent to the printer Increasing RAM can speed up this process as well as make the computer work more efficiently at other things beside printing The size and complexity of the documents printed can make a difference in the printer s performance Graphics are usually more complex especially color graphics and print more slowly than text The processing speed of the computer will determine how fast a document is sent to the printer For example a computer with a 486 processor runs faster than a computer with a 386 processor Running numerous software programs at one time slows down printing each open program uses RAM Therefore limit the number of programs or documents open at one time screen fonts are stored in RAM which means they use up memory that the printer may need in ord
13. calling 1 503 494 7199 For health related issues this line is staffed 24 hours per day Material Safety Data Sheet MSDS A Material Safety Data Sheet MSDS is available for the print cartridges The MSDS includes product identification characteristics of the ink and precautions for handling and use You can request a MSDS at the following address Hewlett Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino CA 95014 Mailstop 49AS Telephone 1 800 752 0900 Ask for Department MSDS 6 00 AM to 5 00 PM Pacific Time The Material Safety Data Sheet is also available from the following sources HP forums of electronic bulletin board services HP FIRST Customer Support Centers Refer to Service and Support Resources for access to the above resources HP DeskJet 690C Series Printers Maintaining Print Cartridges Maintaining Print Cartridges The printer automatically performs operations of spitting wiping and capping of the print cartridge nozzles to maintain optimum print quality These operations occur transparently to the user Proper use and handling will provide optimum print quality and print cartridge life Note See Print Cartridge Information Maintenance and s Troubleshooting for more print cartridge troubleshooting information Print Cartridge Tips Print Cartridge Dos and Don ts Keep print cartridges sealed in their packaging Do not use print cartr
14. memory resident application To run the DOS Control Panel as a stand alone application tyoe DJCP at the DOS prompt HP DeskJet 690C Control Panel for DOS HP DeskJet 690C Control Panel for DOS Print Status Printer is OK Print Cartridge Services ortrait i and cape 45629125 Print Quality Li ast L ormal Econo ast Font Size N rmal L Compr ssed The DOS Control Panel must be loaded into memory at start up to work as a memory resident application HP DeskJet 690C Series Printers DOS Printing To set up the Control Panel for DOS as a memory resident application 1 Type DJCP at the DOS prompt to open the stand alone DOS Control Panel 2 Select More Settings 3 4 Select Make Memory Resident 5 Select Memorv Resident Functions Select Done and reboot the computer The memorv resident DOS Control Panel is a subset of the stand alone application due to memorv considerations Whether stand alone or memorv resident the Control Panel for DOS allows the user to control or view the following B 6 6 B ki Print Cartridge Services clean and align the pens Print Qualitv Page Orientation Font Width normal or compressed Status Reports limited in the resident DOS Control Panel Context Sensitive Help In addition to these the stand alone Control Panel for DOS provides access to B B 6 B B B Paper Size Media Type paper or transparencies C
15. shows the average life of a print cartridge and possible causes for a reduction to its life Print Cartridge Life Specifications Sealed in its Container Print Cartridge Part Number 5 Density 15 Density Shelf Life 51629A 650 Pages 18 Months 51649A 350 Pages 18 Months C1816A or 16A 250 Pages 18 Months 1 The 51629A print cartridge life is based on a 8 in x 10 in printable area with a 5 printing density 2 The 51649A print cartridge life is based on an 8 in x 10 in printable area with a 15 printing density The printing consists of 10 composite black and 15 of the following colors cyan magenta yellow green red and blue Possible Causes for Short Print Cartridge Life Cause Reason Higher coverage rate than The rate of coverage on the page significantly impacts the number listed in specifications of pages per print cartridge Heavy concentrations of ink and higher print quality significantly reduces the number of pages per print cartridge The pages contain Generally graphics use ink at a much higher rate than text If graphics possible print drafts of documents without the graphics The selected print mode Higher quality print modes use more ink than a draft print mode To uses more ink maximize print cartridge life print drafts of documents in EconoFast mode then print the final copies in Best mode Print cartridge is past its Replace the print cartridge Use a FIFO First In First Out inventory expirati
16. to reinstall the printer driver software using the instructions from the setup card Your software program is not set up for the printer Follow the instructions in your software program manual for setting up the software to run with the printer Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Solution The printer does The printer to 1 Switch off the printer disconnect the printer not print computer cable switch the printer on All lights are connection failed ae If the Power light comes on and the Form Feed blinking light remain off print a sample page If the sample page prints the printer is not the problem Reconnect the printer cable and re send the file 5 If the problem persists the problem may be with the printer cable the cable connections or the computer port First try another printer cable The printer has Switch off the printer disconnect the printer failed cable switch the printer on If all lights begin blinking again the printer is faulty The printout The wrong printer Verify that the proper printer driver is selected The contains garbled may be selected printer driver s name should appear in the installed or strange text printer s dialog box MS Windows or the Chooser characters such menu Macintosh as hearts or smiling faces o contains distorted graphic images
17. you to the information you need You will also need to give the phone number of the fax machine where you wish to receive the documents you select We suggest you initially request the index which lists all available documents Once you receive the HP FIRST index choose the documents you need Call HP FIRST again A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you selected documents will be sent immediately to the fax number you have specified To obtain documents in English from outside the UK dial your international access code and then 31 20 681 5792 international toll rates applicable HP DeskJet and DeskWriter Printers Service and Support Resources HP FIRST Telephone Numbers Country Language Telephone Number Austria German Australia English Denmark Danish Belgium French Belgium Dutch Europe English Finland Finnish France French Germany German Hong Kong English ltaly Italian Korea Korean Netherlands Dutch Norway Norwegian Singapore English Spain Spanish Sweden Swedish Switzerland French Switzerland German UK US Worldwide 0660 8128 61 3 272 26 27 800 10453 0800 1 7043 0800 1 1906 31 20 681 5792 9800 13134 05 905900 0130 810061 506 24 22 1678 59020 82 2 769 05 43 06 0222420 800 11319 65 291 79 51 900 993123 020 795743 155 1526 155 1527 0800 96 02 71 1 800 333 1917
18. 00 or 150 dpi If you scan them at a higher dpi you wont improve the print quality and your photographs will take longer to print Printing in Best mode yields the most vivid colors If the slower printing speed is acceptable Loading Paper Tips General Tips for Loading Media Effectively ki To obtain the best print qualitv and avoid getting media jammed in the paper feed rollers alwavs use paper and other media that conform to the product s specifications Refer to Product Information Specifications Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray Insert all paper cards envelopes labels transparencies and banner paper print side down into the IN tray of the printer See Determining the Print Side of Media Never load more than the recommended amount of media into the IN tray at one time Always load index cards postcards and envelopes in portrait orientation that is where the paper is longer than wide when placed in the IN tray Always use print settings in the printer driver that match the media type size and orientation Before inserting a stack of media into the IN tray always tap its edges on a flat surface to even it out Determining the Print Side of Media Insert all paper cards envelopes labels transparencies and banner paper print side down into the IN tray of the printer Here are some
19. 10 4260 1 4714 2160 12 841 2530 2 411 1327 1 4714 2160 866 2 651 6899 44 1272 760680 1 614 529 1349 58 2 793 2984 Int Code 1 614 529 1349 81 61 33 27 82 33 6 HP DeskJet and DeskWriter Printers Service and Support Resources Hewlett Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product If the product is still under warranty the customer should call 208 323 2551 If the product is out of warranty the customer has two options The customer can call 1 900 555 1500 at 2 50 per minute The customer can call 1 800 999 1148 at 25 00 per call using VISA or MasterCard The above prices are subject to change without notice To ensure the call is dealt with quickly have the following information ready The product model number and serial number The operating system version and the configuration A description of the software installed and the accessories used HP North American Customer Support Center Assistance from the Hewlett Packard North American Customer Support Center is available Monday to Friday 7 00 AM to 6 00 PM Mountain time except Wednesday when the hours are 7 00 AM to 4 00 PM S 1 303 635 1000 HP European Customer Support Center Assistance from the Hewlett Packard European Customer Support Center is
20. 10 in printable area with a 15 printing density The printing consists of 10 composite black and 15 of the following colors cyan magenta yellow green red and blue 3 The C1816A photo print cartridge life is based on a 5 in x 7 in printable area LLL HP DeskJet 690C Series Printers Thermal Inkjet Technology Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II TIJ II technology This technology centers on a disposable print cartridge which propels ink out of 48 nozzles The basic principle of TIJ Il is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle This is achieved by first filling a small reservoir known as the firing chamber with ink The next step is to heat the ink with a thin film resistor layered above the firing chamber As the ink heats up it expands to form a bubble As the bubble continues to expand and burst it is forced through the nozzle located below the firing chamber This process is repeated up to 8 000 times per second and creates residual heat in the resistor which must be removed A layer of silicon placed above the resistor transfers the residual heat from the resistor LLL es HP DeskJet 690C Series Printers Print Cartridge Safety Print Cartridge Safety If ink is accidentally ingested contact the HP Health Line 1 800 457 4209 in North America From all other international locations the HP Health Line can be reached by
21. 134 CPS at 10 CPI 1 Approximate figures Exact speed will vary depending upon the system configuration software program and document complexity HP DeskJet 690C Series Printers Resolution Black Resolution MS Windows text and graphics DOS text only Color Resolution Black and Color Cartridges Plain Paper Premium Paper Glossy Paper and Transparency Film Black and Color Color Resolution Photo and Color Cartridges All paper types DOS graphics 1 Using Photo REt EconoFast Mode 300 x 300 DPI 300 x 300 DPI 300 x 300 DPI N A Full page 75 150 300 DPI Normal Mode 600 x 300 DPI 600 x 300 DPI 300 x 300 DPI 600 x 300 DPI 600 x 300 DPI Full page 75 150 300 DPI Product Performance Specifications Best Mode 600 x 600 DPI 600 x 600 DPI 300 x 300 DPI 600 x 300 DPI 600 x 300 DPI Full page 75 150 300 DPI Note DPI is measured in addressable raster points per inch p HP DeskJet 690C Series Printers Paper Handling Specifications Paper Handling Specifications Paper Grain Long Grain Only Paper 60 to 135 g m 16 to 36 Ib Envelopes 75 to 90 g m 20 to 24 Ib Cards 110 to 200 g m 29 to 53 Ib 61 to 110 Ib index max 8 5 pt max thickness Labels Up to 25 Sheets of Avery Paper Labels Use only U S letter or A4 size sheets Use only Avery paper labels specifically designed for use with HP InkJet printers IN Tray Capacity Up to
22. 21 3 mm 0 84 in 21 3 mm 0 84 in 21 3 mm 0 84 in 21 3 mm 0 84 in Printable Area Specifications Left and Japanese Hagaki Postcard 100mm x 148mm 2162988 Right Margins Printable Area 3 2 mm 0 13 in 3 2 mm 0 13 in 3 2 mm 0 13 in 42mm 0 17 in Left and 95 2 x 1384 4 mm 3 75 x 5 29 in 120 6 x 185 2 mm 4 75 x 7 29 in 98 6 mm x 130 0 mm 3 88 x 5 12 in 91 6 mm x 130 0 mm 3 60 x 5 12 in Right Margins Printable Area 3 2 mm 0 13 in 3 2 mm 0 13 in 3 2 mm 0 13 in 4 2mm 0 17 in 95 2 x 1381 6 mm 3 75 x 5 16 in 120 6 x 181 9 mm 4 75 x 7 16 in 98 6 mm x 126 7 mm 3 88 x 4 99 in 91 6 mm x 130 0 mm 3 60 x 4 99 in HP DeskJet 690C Series Printers Physical Specifications Physical Specifications Printer Dimensions 13 0 in 330 mm lt 16 0 in 405 mm ji 17 2 In 20 5 In gt 2162614 436 mm 520 mm Weight 5 3 Kg 11 6 Ib ia HP DeskJet 690C Series Printers Electrical Specifications Electrical Specifications Category Specification Input Voltage 100 VAC 120 VAC 127 VAC 220 VAC 230 VAC or 240 VAC 10 Frequency 100 VAC 50 60 Hz 3 Hz 120 VAC 60 Hz 3 Hz 127 VAC 60 Hz 3 Hz 230 VAC 50 Hz 3 Hz 240 VAC 50 Hz 3 Hz Maximum Power Consumption Powered Off plugged in 2 Watts Powered On non printing 4 5 Watts Powered On Printing state 12 Watts
23. 220 VAC 50 Hz 3 Hz 1 Power modules are available for each listed input voltage HP DeskJet 690C Series Printers Environmental Specifications Environmental Specifications Category Specification Temperature Operating Non Operating storage Relative Humidity Recommended Operating Conditions for Best Print Quality Noise Levels per ISO 9296 Sound Power LwAd Sound Pressure LpAm 1 Bvstander positions 5 to 400 C 41 to 1040 F 40 to 6000 C 40 to 1400 F 10 to 80 RH non condensing 15 to 35 C 59 to 950 F 20 to 8090 RH non condensing Best Mode 6 1 B A Normal Mode EconoFast 6 3 B A Mode 6 5 B A 48 dB A 50 dB A 52 dB A HP DeskJet 690C Series Printers Safety and EMI Specifications Se Safetv and EMI Specifications Categorv Specification Safetv Certifications Power Module UL CSA TUV SEMKO NEMKO SEV SECV FIMKO DEMKO NOM Printer with Power Module UL CSA TUV NEMCO NOM 1 CE EMI Certifications Printer with Power Module FCC Part 15 Class B when used with a Class B computing device USA CISPR 22 Class B EMC Directive 89 336 EEC European Community VCCI Japan HP DeskJet 690C Series Printers Reliability Specifications TAD Reliabilitv Specifications Categorv Specification Mean Time Between Failures MTBF 20 000 hours Pages Per Month 1 000 total pages per month maximum HP DeskJet 690C Series Printers Packaging Specifi
24. 62 60153 C4562 60160 C4562 60162 C4562 60165 C4562 60166 C4562 60149 C4562 60149 1 All HP DeskJet 694C printers include black color and photo print cartridges Humidor Adobe PhotoDeluxe software and HP Media Sample Pack HP DeskJet 690C Series Printers Ordering Printer Options Available Power Modules All Models Region or Country Power Requirements Power Module Part Number Argentina China 220V 50 Hz 9100 5129 C2179A Australia 240V 50 Hz 9100 5127 C2181A Brazil Philippines 220V 50Hz 9100 5391 Caribbean 220V 50Hz 9100 5346 Europe Except U K 230V 50 Hz 9100 5132 C2176A Hong Kong 220V 50Hz 9100 5348 Japan 100V 50 60 Hz 9100 5130 C2178A Korea 220V 60 Hz 9100 5126 C2182A U S Mexico Canada 120V 60 Hz 9100 5124 C2175A South Africa 220V 50 Hz 9100 5128 C2180A U K 240V 50 Hz 9100 5131 C2177A HP DeskJet 690C Series Printers Items Included ltems Included HP DeskJet 690C series printer Power Module Booklets about your printer Printer software diskettes ED Black print cartridge 4550013 Color print cartridge Not shown Photo Cartridge Storage Container Humidor and additional software bundle which may be included with some printer models WO _EAA _ 8 Packaging Restraint SG Rw 4550014 HP DeskJet 690C Series Printers ST Fonts Included CG Times CG Times Bold CG Times Italic CG Times Bold Italic Letter Gothic Letter Gothic Bold Unive
25. 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5348 9100 5132 9100 5128 9100 5132 9100 5132 9100 5132 9100 5132 9100 5131 9100 5346 User s Documentation Kit C4562 60116 C4562 60116 C4562 60115 C4562 60144 C4562 60120 C4562 60101 C4562 60102 C4562 60116 C4562 60115 C4562 60115 C4562 60105 C4562 60103 C4562 60109 C4562 60104 C4562 60106 C4562 60116 C4562 60108 C4562 60116 C4562 60157 C4562 60100 C4562 60116 C4562 60116 C4562 60100 C4562 60116 Printer Software Kit v 9 01 C4562 60149 C4562 60149 C4562 60154 C4562 60149 C4562 60164 C4562 60150 C4562 60151 C4562 60149 C4562 60154 C4562 60154 C4562 60155 C4562 60152 C4562 60157 C4562 60153 C4562 60168 C4562 60149 C4562 60156 C4562 60149 C4562 60149 C4562 60168 C4562 60168 C4562 60168 C4562 60168 C4562 60149 HP DeskJet 690C Series Printers Ordering Printer Options Localized Printer Options DeskJet 690C Cont Region or Country Norway Philippines Poland Portugal Russia Russia Saudi Arabia Singapore South Africa Spain Swedish Taiwan Turkey U K United States Manual Software Language Norwegian Int l English Polish Portuguese Cyrillic English Int l English Arabic English Int l English Int l English Spanish Swedish Traditional Chinese Turkish English Int l English US English Printer Option Nu
26. 9A or 49A C1816A or 16A C4583A C4584A C4585A C4590A C4586A N A C2970A HP DeskJet 690C Series Printers User Replaceable Components User Replaceable Components Access Door L 2184902 Base Foot Paper Tray Description Part Number Ac OO Na ES 10 Base Foot C2128 40063 HP DeskJet 690C Series Printers Host System Requirements Host System Requirements MS Windows 95 80386 or faster processor Atleast 8 MB of RAM 10 20 MB free hard disk space MS Windows 3 x 80386 or faster processor Atleast 2 MB of RAM to print in black or at least 4 MB of RAM to print in color 10 20 MB free hard disk space DOS DOS version 3 3 or later 80286 or faster processor Atleast 2 MB of RAM to print in black or at least 4 MB of RAM to print in color HP DeskJet 690C Series Printers Driver Installation A Driver Installation For the printer to operate properly an HP DeskJet 690C series printer driver must be installed in your computer Refer to Printer Driver Information Installing the Printer Driver for more detailed information HP DeskJet 690C Series Printers Interface Specifications Interface Specifications Category Specification Interface IEEE 1284 Compatible Printer Command Language HP PCL Level 3 Communication Modes Available Compatible Centronics Nibble ECP Built In RAM 512 Kbytes Receive Buffer 32 Kbytes Note For a comp
27. Austria Belgium Denmark Finland France Germany Italy Netherlands Norway Sweden Switzerland United Kingdom United States Worldwide Set your modem for no parity 8 data bits and 1 stop bit N 8 1 Number 43 222 251658 32 2 778 3819 45 45 991905 9600 7280 3616 HP MICRO HP 39 2 9210 4244 31 20 647 5433 47 2 273 5697 46 8 750 6262 41 64 560200 44 1344 361891 1 208 344 1691 Int Code 1 208 344 1691 Baud Rate 2400 4800 9600 14400 19200 28000 or ISDN 1200 2400 4800 9600 14400 300 1200 2400 4800 9600 14400 2400 4800 9600 14400 1200 to 14400 Service Minitel Datex J BTX System Up to 14400 2400 9600 14400 2400 4800 9600 14400 19200 2400 4800 9600 14400 Up to 19200 or ISDN Up to 14400 300 1200 2400 4800 9600 14400 300 1200 2400 4800 9600 14400 HP DeskJet and DeskWriter Printers Service and Support Resources HP FAXback on Demand HP FIRST You can use this service to select documents such as product descriptions and technical information which are then faxed to you To access this service use the handset on your fax machine and dial the appropriate number from the table in this section Use the following steps to use HP FIRST 1 Note Call the system You will need to use a touch tone telephone or the phone set of your fax machine A voice prompt will welcome you and guide
28. HP DeskJet 690C Series Printers Model Number and Description 4550913C HP DeskJet 690C Series Printers Printer Model Description and Name Number Availability Items Included HP DeskJet 690C C4562A Worldwide except DOS and MS Windows printer Japan Eastern including black and color pens Europe and Korea HP DeskJet 690C Thailand DOS and MS Windows printer Thai including black and color pens and 3 year warranty HP DeskJet 692J C4580A Japan DOS and MS Windows printer Hardware localized including black and color pens for Japan HP DeskJet 692K C4562K Korea DOS and MS Windows printer Hardware localized including black color and photo for Korea pens humidor cable and 2 vear warrantv HP DeskJet 693C C4589A U S Canada U K DOS and MS Windows printer Europe French including black and color pens and HP Home Project Kit HP DeskJet 694C C4608C U S Canada DOS and MS Windows printer Australia New including black color and photo Zealand Western pens humidor Adobe Photoshop Europe Deluxe and Media Sample Pack 1 Items included with printers may vary depending upon localization See Ordering Printer Options Localized Printer Options for additional information HP DeskJet 690C Series Printers Front View er Front View Access Door Resume Button and Light Print Cartridge Cradles Card Guide Paper Width Adjuster Banner Paper Support Banner Lever OUT Tray IN Tray
29. Int Code 1 208 344 4809 HP Audio Tips U S Only HP Audio Tips is an automated audio voice problem solving tips for your most frequently asked questions Use the following telephone number 1 800 333 1917 HP DeskJet and DeskWriter Printers Service and Support Resources HP Forum on CompuServe The HP Systems Forum on CompuServe is an on line service accessible via modem This service provides information about Hewlett Packard products and allows you to communicate with other Hewlett Packard users You can join CompuServe at no charge by calling a telephone number in the table below CompuServe will send you a free introductory membership immediately including information on how to access CompuServe From the CompuServe prompt type GO HP lt Enter gt HP DeskJet and DeskWriter Printers Country Argentina Australia Canada Chile France Germany Hong Kong Hungary Israel Japan New Zealand Portugal South Africa South Korea Spain Taiwan UK U S Venezuela Worldwide Service and Support Resources CompuServe Telephone Numbers by Country Table Local Call Free Phone Number 008 025240 1 800 848 8199 36 638 122 0130 3732 0120 221200 0800 446113 080 022 7400 0800 289378 1 800 848 8199 Direct Number 54 1 345 3871 61 2 410 4260 1 614 529 1349 56 2 696 8807 33 1 4714 2160 49 89 6655 0111 852 867 0118 36 1 156 5366 972 3 290466 3 5471 5806 2 4
30. Jet printing sheets Not for use with photo pen HP Premium U S Letter A size transparency 216 x 279 mm 20 sheets C3828A Transparencv film for presentation qualitv 8 5 x 11 in Film overheads HP Premium European A4 size transparency 210 x 297mm 20 sheets C3832A Transparency film for presentation quality Film overheads HP Premium U S Letter A size transparency 216 x 279 mm 50 sheets C3834A Transparency film for presentation quality 8 5 x 11 in Film overheads HP Premium European A4 size transparency 210 x 297mm 50 sheets C3835A Transparencv film for presentation quality Film overheads HP Premium U S Letter A size glossy paper 216 x 279 mm 10 sheets C3833A Glossv Paper 8 5 x 11 in HP Premium European A4 size glossy paper 210 x 297 mm 10 sheets C3831A Glossv Paper HP Premium U S Letter A size glossy paper 216 x 279 mm 50 sheets C3836A Glossv Paper 8 5 x 11 in HP Premium European A4 size glossy paper 210 x 297 mm 50 sheets C3837A Glossy Paper HP Greeting A size paper and matching 216 x 279 mm 20 ea C1812A Card Paper envelope for Quarter fold cards 8 5 x 11 in Continued on next page HP Media Part Numbers Cont Product Name HP Bright White InkJet Paper HP Bright White InkJet Paper HP Banner Paper HP Banner Paper HP Photo Paper HP Photo Paper HP Photo Paper Greeting Card Available Spring 97 HP Photo Paper Greeting Card Available Spring 97 HP Photo Paper Invite C
31. Paper Length Adjuster Single Envelope Slot Power Button and Light HP DeskJet 690C Series Printers Rear View Rear View Power Module Socket hy 2162951 Interface Port HP DeskJet 690C Series Printers Ordering Printer Options Ordering Printer Options Localized Printer Options DeskJet 690C Region or Country Asia Pacific U K cord Australia Canada China Czech Republic Denmark Europe Europe Europe Europe Europe Europe Finland Greece Hong Kong Hungarv India Israel Jordan Lebanon N Africa Latvia Lithuania Middle East North Asia Manual Software Language Int l English Int l English French and US English Simplified Chinese Czecho slovakian Danish Int l English French French German Dutch ltalian Finnish Greek English Int l English Hungarian Int l English Hebrew English Arabic English Int l English Int l English Arabic English Int l English Continued on next page Printer Option Number C4562A ARS C4562A ABG C4562A A2L C4562A AB2 C4562A AKB C4562A ABY C4562A ABB C4562A ACS C4562A Option 200 C4562A ACT C4562A ACU C4562A ARP C4562A ABX C4562A AB7 C4562A ABS C4562A AKC C4562A ACJ C4562A ABT C4562A ARW C4562A A2J C4562A A2H C4562A ARU C4562A ART Power Module 9100 5131 9100 5127 9100 5124 9100 5129 9100 5132 9100 5132 9100 5132 9100 5132
32. Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts Power On Section Power On Section See EX and EZ See CSP200 Turn on the printer Power light turns on 1 Verify the power module is plugged into a powered AC receptacle 2 Verify the power module is plugged into the printer 3 Check the power module with another printer 4 Unplug the interface cable Return for service i See CSP100 and Power light CSP210 customer turns on codes 1 Check for obstructions or loose pars Printer noisy ae 2 Determine noise is excessive for product Return for service See CPN100 or CPN105 customer codes arriage Moves amp Power Ready light on steady 1 Verify the computer is on 2 Disconnect the printer from the computer Control panel light s flashing Return for service p See CSP200 customer code Go to the Yes See Printer Diagnostic Information Error Light Indications See CSP205 and CSP215 customer Self Test section of the Flowchart codes Printing System Troubleshooting Troubleshooting Flowcharts Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts PC Connect Section PC Connect Section From the Self Test Section 1 Reconnect the interface cable 2 Try another interface cable 3 Verify the printer and compu
33. al Printer User s Printer Region or Software Option Power Documentation Software Country Language Number Module Kit Kit Japanese C4580A ABJ C2649 C4580 60050 C4580 60051 80001 1 HP DeskJet 692J printers include black color and photo print cartridges Humidor software bundle and HP Media Sample Pack Localized Printer Options DeskJet 692K Manual Printer User s Printer Region or Software Option Power Documentation Software Country Language Number Module Kit Kit Korean C4562K AB1 9100 5126 C4562 60118 C4562 60134 1 HP DeskJet 692K printers include black color and photo print cartridges Humidor Centronix cable and 2 year warranty HP DeskJet 690C Series Printers Localized Printer Options DeskJet 693C Region or Country Argentina Brazil Brazil Canada Latin America Latin America South America U K United States Manual Software Language Spanish Portuguese Portuguese French and US English Spanish US English Spanish Int l English US English Printer Option Number C4589A AC8 C4589A A1Z C4589A AC4 C4589A A2L C4589A ABM C4589A ACH C4589A AKV C4589A ABU C4589A ABA Power Module 9100 5129 9100 5391 9100 5124 9100 5124 9100 5124 9100 5124 9100 5346 9100 5131 9100 5124 User s Documentation Kit C4562 60121 C4562 60119 C4562 60119 C4562 60115 C4562 60144 C4562 60121 C4562 60144 C4562 60121 C4562 60116 C4562 60144 Ordering Pri
34. ard Available Spring 97 HP Photo Paper Invite Card Available Spring 97 Description U S Letter A size treated paper great for two sided printing European A4 size treated paper great for two sided printing U S Letter A size Z Fold both side printable European A4 Z fold both side printable U S Letter A size glossy paper great for photos European A4 size glossy paper great for photos U S Letter A size glossy paper great for photos European A4 size glossy paper great for photos Glossy paper and matching envelopes for half fold Invite Card with two sided printing Glossy paper and matching envelopes for half fold Invite Card with two sided printing Dimensions 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 148 5 mm 8 5 x 5 5 in 210 x 297 mm 216 x 148 5 mm 8 5 x 5 5 in 148 x 210 mm Sheets per Pack 500 sheets 500 sheets 100 sheets 100 sheets 20 sheets 20 sheets 20 sheets 20 sheets 20 sheets 20 sheets Part Numbe C1824A C1825A C1820A C1821A C1846A C1847A C1848A C1849A C1850A 1 Verify through your User s Guide the applicability of using banner paper with your printer 2 Verify through your User s Guide the applicability of using photo paper with your printer Selecting Paper Tips Tips for Selecting and Us
35. available in English Monday to Friday 8 30 AM to 6 00 PM Central European time except Wednesday when the hours are 8 30 AM to 4 00 PM e Int Code 31 20 682 8291 HP DeskJet and DeskWriter Printers Service and Support Resources Contacting Hewlett Packard To contact Hewlett Packard check your local telephone directory for the HP Sales and Service Office near you If you cannot find an HP office contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters Asia Far East Sales Region Headquarters Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Canada Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada Europe European Operations Headquarters Hewlett Packard S A 150 route du Nant d Avril PO Box 1217 Mevrin 2 Geneva Switzerland Latin America Hewlett Packard Latin Am Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F Middle East Africa Middle East Central Africa Sales Headquarters Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland U S Intercon Operations Headquarters Hewlett Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto CA 94303 0896 USA HP DeskJet and DeskWriter Printers Printer Repair Feedback Information Printer Repair Feedback Information Procedure for Providing Repair Feedback Information 1 on t
36. back of the printer Identifying Printers with Flash Memory With Flash Memory EWLETT CA ACKARD MODEJ XXXXX US8 200000 LA Bi kann XXXXX MADE IN Vancouver WA U S A FCC ID XXXXX sn US00000000 sm assee zaa i II E MU Jun 6 1998 LA Bi kann XXXXX MADE IN Vancouver WA U S A FCC ID XXXXX 0 sn US00000000 CA 29 MODEL XXXXX US00000008 LR 45518 2212 Jun 6 998 2145892 No Flash Memory To identify a printer with flash memory look for the lightning bolt symbol on the serial number label located on the back of the printer The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory Use the following tables to identify the fonts and symbol set s loaded into flash memory HP DeskJet 690C Series Printers Internal Fonts and Symbol Sets Flash Fonts Information Fonts and Symbol Sets for Flash Codes Name of Font and Flash Codes Symbol Set Country Region Printer Model Arabic Saudi Arabia C4562A ARG Arabic Middle East Arabic C4562A ARU Arabic N Africa Jordan Lebanon C4562A ARW Cyrillic Russia C4562A ACB Greek Greece C4562A AB7 Hebrew Israel C4562A ABT Latvian Latvia C4562A A2J Lithuanian Lithuania C4562A A2H Thai Thailand C4562A AB3 Flash Fonts and Symbol Sets Unless a bold font is specified in the following tab
37. ble outlines usable drivers and their capabilities when used with an HP DeskJet 690C series printer Substituting Printer Drivers Printer Driver Supported Features HP DeskJet 660C Color Printing HP DeskJet 560C Color Printing HP DeskJet 540 Color Printing HP DeskJet 500C Color Printing HP DeskJet 320 Color Printing HP DeskJet 310 Color Printing HP DeskJet 520 Monochrome Printing Only HP DeskJet 510 Monochrome Printing Only HP DeskJet 500 Monochrome Printing Only HP DeskJet PLUS Monochrome Printing Only HP DeskJet Monochrome Printing Only The table below shows software drivers available from individual software manufacturers for some HP DeskJet printers DOS Programs and Recommended Printer Drivers DOS Software Program Version Recommended Printer Driver WordPerfect 5 1 5 1 6 x HP DeskJet 600 660C or 850C Harvard Graphics 3 0 HP DeskJet 540 Lotus 1 2 3 2 X 3 X 4 0 HP DeskJet 540 MS Word 5 5 6 0 HP DeskJet 560C Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer HP DeskJet 690C Series Printers DOS Printing HP DeskJet Control Panel for DOS The DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers The HP Control Panel for DOS does not replace printer drivers it must be used along with DOS software printer drivers When there is no specific HP DeskJet 690C series printer driver available fo
38. cations EJ Biekann HP DeskJet 690C Printer HP DeskJet 690C 4562926C Weight 8 137 kg 17 94 Ib HP DeskJet 690C Series Printers Refilling Policy Refilling Policy Caution The ink in the print cartridges has been carefully formulated by Hewlett Packard to ensure superior print quality and compatibility with the printer Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett Packard Hewlett Packard does not support the refilling of print car tridges Hewlett Packard cannot guarantee the print quality from refilled print cartridges Attempting to refill the high capacity print cartridge may cause a sudden loss of ink from the print cartridge Printer damage caused by refilling high capacity black ink or color ink print cartridges is not covered by the Hewlett Packard warranty or customer service agreements HP DeskJet 690C Series Printers Part Numbers Part Numbers Part Number Description Print Cartridges 51649A Color Inkjet Print Cartridge Cvan Magenta and Vellow Inks 51629A High Capacitv Inkjet Print Cartridge Black pigment C1816A or 16A Photo Cartridge Cvan Magenta and Vellow dves and Black pigment HP Photo Color Kits C4585A U S C4584A Europe China C4583A Asia Pacific C4590A Inter Americas Canada C4586A Japan 1 The Color Print Cartridge is supported by all HP DeskJet 600 and DeskWriter 600 series printers including the Des
39. ccurs by sensing which line is more negative than the other Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground The signal is also less likely to degrade over longer cable distances If a serial connection is made and clocked mode is detected the printer switches from DTR mode the default at power up to SPP mode The printer selects a frequency for the clocking and clocks the DTR line at that frequency In AppleTalk mode the printer receives data in a synchronous serial bit stream at 230 4 K bits per second and converts the data to parallel Note The Macintosh I O connector is RS 422 A compatible It is not possible to use this port as an RS 232 C serial interface port
40. d unit Unit fails within 90 days of previous repair Unit shipped to customer is defective from stock Customer Reseller has damaged or mis repaired unit Wrong model or product sent to customer Printer will not print or locks up while printing Prints part of a page then stops During operation unit emits a burning smell Unusual persistent grinding squeaking scraping noise Frequent shock or clicking or chattering noise HP DeskJet and DeskWriter Printers Printer Repair Feedback Information HP DeskJet Printer Family Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 CGT100 CGT105 CGT110 CGT115 CGT120 CGT125 CGT130 CPG115 Failure Keywords MEDIA HANDLING No Media Pick Up Multiple Pick Incomplete Load Media Jams Skewed Slanted Page Media Eject Problem Continuous Media Feed Tracks on Media PRINT IMAGE QUALITY Missing Dots Fuzzy Blurred Wavy or Unusual Print Vertical Misalignment Underlines or Streaks in Printing Incomplete Faded Print Won t Print Wrong Colors Hardware Banding Table continued on next page Customer Codes Cont Failure Description Paper envelope transparency not loading Several sheets envelopes are picked together Sheet envelope loads then stops or media slips Sheet envelope labels stuck inside of product obstruction Sheet envelope loads unevenly Sheet envelope fails to eject Continuously picks and feeds media
41. e Centronics Male Interface Specifications HP DeskJet printers communicate with computers through a single IEEE1284 B parallel I O interface connector For more information about interface connection and operation see DOS I O Interface Description Communication Modes and Supported Protocols Category Specification Interface Protocol IEEE 1284 Compatible Communication Modes Available Compatible Centronics Nibble ECP Printer Interface Information HP DeskJet Printers IEEE 1284 Interface Connector 18 17 16 15 14 13 12 1110 9 8 7 6 5 4 3 2 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 2019 2162989 IEEE 1284 Interface Port DOS MS Windows Compatibilit Source y Mode Host nStrobe HostClk HostClk Bi Directional Data 1 LSB Bi Directional Data 2 Bi Directional Data 3 Bi Directional Data 4 Bi Directional Data 5 Bi Directional Data 6 Bi Directional Data 7 Bi Directional Data 8 Bi Directional nAck PrtClk PeriphClk Bi Directional Busy PrtBusv PeriphAck 2 3 4 9 6 7 8 9 U 1 e NO Bi Directional PError AckDataReq nAckReverse Q Bi Directional Select Xflag Xflag Host nAutoFd HostBusv HostAck IN O1 Continued on next page Printer Interface Information HP DeskJet Printers IEEE 1284 Interface Port DOS MS Windows Cont Pin Compatibility Number Source Mode Logic Gnd Chassis Gnd Peripheral Peripheral Logic High Signal Ground nSt
42. e copies Do not change this setting unless you want multiple copies all the time Generally specify the number of copies required from within your application Default Saves the current settings as the default settings for the printer Help Opens the online HP DeskJet 820 Help OK Accepts changes Cancel Cancel changes Apply Applies the settings only to document to be printed Does not change the default settings HP DeskJet 690C Series Printers Using the Printer Driver Banner Printing HP DeskJet 690C series printers can be set to print both cut sheet and banner paper Banner printing is supported for up to 20 sheets of letter sized or A4 Z fold paper Banner Printing Procedure 1 From the Paper Size menu select Letter or A4 depending upon the size of your banner paper 2 Select Banner then click OK 3 Slide your printers banner lever to the right until it clicks The banner lever is located below the IN OUT tray 4 Flip up the banner support guide in the OUT tray 5 Remove all cut sheet paper from the IN tray 6 If using HP Banner Paper Count out one more sheet of banner paper than required by your banner and tear it off If using tractor fed Z fold paper Count out one more sheet of paper than required by your banner and tear it off Tear off the edge perforations from both sides then unfold and refold the pages to separate them Turn the banner paper so that the torn edge of the top
43. ed print cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 4 lf any software media product or print cartridge product proves defective during the applicable warranty period and if the product is covered by HP s warranty the customer shall return the product for replacement 5 lf HP receives during the applicable warranty period notice of a defect in a hardware product which is covered bv HP s warrantv HP shall either repair or replace the product at its option Anv replacement product mav be either new or like new provided that it has functionalitv at least equal to that of the product being replaced 6 lf HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product provided the customer returns the product 7 Your warranty is valid in any country where this product is distributed by Hewlett Packard Contracts for additional services such as on site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer 8 This limited Warranty Statement gives the customer specific legal rights The customer may also have other legal rights which vary from state to state in the United States from province to province in Canada a
44. er to print Delete screen fonts or printer fonts that are not needed Using On line Help On line help provides information about the printer s software and status Printer Software Help Type of help Provides How to access where to find HP DeskJet Toolbox Tutorials and Click on the icon on the desktop or in troubleshooting for common the Program group print tasks and problems Error Message Help Comprehensive context Button available on most popup error sensitive information messages designed for error recovery Print Settings Help Information to help you make Click the help button for any tab in the print settings choices HP print settings dialog box Release Notes Up to date information for From the Program Utilities select HP specific conflicts DeskJet 690C Release Notes HP DeskJet 690C Series Printers Optimizing Performance Cleaning and Aligning Print Cartridges These functions are available from the Services Page see above and from within the HP DeskJet 690C Toolbox HP DeskJet 690C Series Printers DOS Printing DOS Printing Since DOS applications are developed independently under different standards each DOS application requires its own printer driver If there is no driver available for the HP DeskJet 690C series printer use a driver for a different HP DeskJet printer In some cases the substitute driver will not provide access to all of the DeskJet 690C s capabilities The following ta
45. eskJet 690C Series Printers Internal Fonts and Symbol Sets Baltic Flash Font Codes LTV and LIT Spacing Font Name Point Sizes Pitches Proportional CG Times 5 6 7 8 10 12 14 CG Times Italic 5 6 7 8 10 12 14 Univers 5 6 7 8 10 12 14 Univers Italic 5 6 10 12 Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic Italic 6 12 24 6 12 24 Symbol Sets Lithuanian Russian Latvian Russian CP 772 Thai Flash Font Code THA Spacing Font Name Point Sizes Pitches Thai Courier 10 12 24 Thai Courier Bold 10 12 24 Thai Courier Italic 10 12 24 Thai Courier Bold Italic 12 Thai Line Printer 8 5 Symbol Set TIS TAPIC23 TAPIC23 is the registration name for Hewlett Packard s Thai HP DeskJet symbol set Note nn HP DeskJet 690C Series Printers Part Numbers Part Numbers Orderable Items Item Description Part Number Interface Cables Print Cartridges HP Photo Color Kits Media Accessories HP IEEE 1284 Parallel Interface Cable 2 meter length HP IEEE 1284 Parallel Interface Cable 3 meter length Black Inkjet Print Cartridge Color Inkjet Print Cartridge Photo Cartridge Asia Pacific HP Photo Color Kit except China Europe China HP Photo Color Kit U S HP Photo Color Kit Latin America HP Photo Color Kit Japan Photo Color Kit For orderable media information see Media HP PrinterPal Fax Accessory C2950A C2951A 51629A or 29A 5164
46. ett Packard Customers must purchase this service enhancement within 30 days of purchasing the printer The HP SupportPack is not transferable from one piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In Touch newsletter HP Customer Return Repair Service If uptime is less critical the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis Oregon HP will repair the product within two working days from receipt and return via surface transportation To order the HP Customer Return Repair Service for customers with non critical applications call toll free 800 835 4747 ask for ext 524 8 8 HP DeskJet and DeskWriter Printers Non U S Service Support Contracts Non U S Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service This service enhancement provides customers with a cost effective and timely way to achieve quality support HP SupportPack is sold exclusively through resellers ordered like any other HP product and is not available directly from Hewlett Packard Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN For other service and support contracts contact the Hewlett Packard office or Respo
47. faint or settings the pens and have plenty of ink Verify that the print fuzzy print or the selected settings are appropriate for the media selected media may be Make sure the correct print settings are selected in faulty the printer driver The printer driver settings should appear in the Installed Printers dialog box Printing System Troubleshooting Printer Troubleshooting Hints Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for general printer maintenance Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations Lint free cloth Cleaning the Printer and the Print Cartridge Contacts Computer vacuum Loosening and removing paper dust and other particulate matter from the interior of the printer Distilled water Used for all cleaning purposes requiring water HP Toolbox MS Windows Users HP Toolbox helps you diagnose and solve common printing problems To access HP Toolbox double click the Toolbox icon in the HP DeskJet Utilities program group Then follow the symptoms and solutions that apply Note Instead of the HP Toolbox earlier versions of MS Windows printer drivers used Dr DeskJet which performed similar functions To access Dr DeskJet double click the Dr DeskJet icon in the HP DeskJet Utilities program group Then follow the symptoms and solutions that apply 1X 8518 8 Printing System
48. fferent shades of a color ColorSmart Options Dialog Box HP DeskJet Colorsmart Options Intensity Light Color Control AAAA R LU f Mhd C Match C2 fri a Cancel Default Help 45629060 HP DeskJet 690C Series Printers Using the Printer Driver Grayscale Printing ColorSmart also allows printing color documents in monochrome with discernible shades of gray Pages with grayscale images can be photocopied or faxed on a monochrome device and retain their full meaning and impact Grayscale printing is also faster than color printing and is ideal for printing draft copies To print in grayscale select Automatic and the Print in Grayscale option in the ColorSmart dialog box Setup Dialog Box with Automatic and Print in Grayscale Selected HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services gt olorSmart e Automatic C Manual tiene IZ Print in Grayscale C EconoFast L JCM Default Help US el 456290 FU selecting Manual with Print in Grayscale selected allows access to the Option dialog box which provides control over intensity and halftoning HP DeskJet 690C Series Printers Using the Printer Driver 45629050 HP DeskJet 690C Series Printers Using the Printer Driver Paper Property Page HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services Orientation TA
49. fic settings is available from within each software application program This is recommended since settings made in the software application can override settings made in the Printers control panel Steps to access the printer driver vary depending upon the software application Generally the printer driver is accessed from the File Print or File Print Setup in the software program You can also access the printer driver through the MS Windows Printers control panel to change default settings The Printers control panel allows you to Select the default printer from the list of available printer drivers Add printer drivers Remove unneeded printer drivers C Set various printer options which may be superseded by the printer settings selected in the software application program Confirm the port which the printer is using Although the printer driver provides access to various printer settings like paper type and page orientation these settings may be overridden by settings made from the software program The Printers control panel settings are used when a software program does not specify certain defaults Note Drivers are available for DOS printing and DOS printing can m be accommodated through MS Windows see DOS Printer Drivers which follows HP DeskJet 690C Series Printers MS Windows Printing Opening the Printers Control Panel in MS Windows 3 x 1 Double click Main in the Program
50. formation Power Module Plug Type HP DeskJet 300 series printers Country or Region US Canada Latin America Brazil Ecuador Columbia Taiwan Saudi Arabia Mexico 2162978 Japan People s Republic of China Argentina 2162980 Australia India South Africa 2162977 Brazil Philippines 2162978 Continued on next page These power modules are not compatible with the Region s AC Voltage 120 VAC 60 Hz 100 VAC 50 60 Hz 220 VAC 50 Hz 240 VAC 50 Hz 220 VAC 50 Hz 220 VAC 50 Hz HP Part Number 9100 5124 C2175A 9100 5130 C2178A 9100 5129 C2179A 9100 5127 C2181A 9100 5128 C2180A 9100 5391 Power Module Part Numbers and General Information Cont Power Module Country or Region s HP Part Plug Type Region AC Voltage Number 9100 5126 220 VAC C2182A 60 Hz 2162981 4 8 mm Plug United Kingdom Singapore Malavsia Asia Pacific Middle East 240 VAC 9100 5131 50 Hz C2177A 2162979 220 VAC 9100 5348 Hong Kong 50 Hz Eastern amp Western Europe Chile Israel Jordan Nicaragua North Africa Paraguay Peru Russia 4 mm Plug Turkey 230 VAC 9100 5132 50 Hz C2176A 2162981 Asia North Caribbean Indonesia South America Thailand 220 VAC S 9100 5346 1 This power module is wound for 50 Hz Specifications Power Module Specifications Category Specification Input Voltage Power Module Dependent 100 VAC
51. haracter Set Lines per Page Line Termination Reset All Settings Memory Resident Controls HP DeskJet 690C Series Printers OS 2 OS 2 Although no OS 2 specific printer driver is available for the HP DeskJet 690C series printers the MS Windows printer driver can be accessed through OS 2 by using MS Windows in OS 2 _ Printing System Troubleshooting The Printing System The Printing System Printing systems contain hardware and software components which must work together properly before printing can take place The printer driver provides the interface between the software applications that support printing the computer s hardware and the printer The basic printing system consists of the following 1 Host computer PC or Macintosh 2 Application software word processing graphics design desktop publishing etc 3 Printer driver specific to your printer and in some cases your application software 4 Printer cable 5 Printer HP DeskJet or DeskWriter 6 The paper or other media upon which printing will take place Note Printing systems in networks may contain a somewhat different configuration of hardware and software HP ColorSmart printer drivers not only provide the hardware software interface but also allow bi directional communication between the printer and the computer Bi directional communication allows printing information to flow from the computer to the printer and printer s
52. he following page repeatable Make a copy of the HP DeskJet Printer Family Repair Sheet found Observe the problem with the printer Verify the problem is Determine the customer code from the table below Fill out the repair sheet and return the repair sheet with the printer HP DeskJet Printer Family Customer Codes Customer Code CPS100 CPS105 CPS110 CPS200 CPS205 CPS210 CPS215 CWP000 CWP005 CWP010 CWP015 CWP020 CWP025 CPG100 CPG105 CPP100 CPN100 CPN105 Failure Keywords STARTUP PROBLEMS Power Up Failed Self Test Failed Erratic Intermittent Operation Lights On Steady Lights Flash in Unison No Lights Fan Only No Lamp Lights Flashing Alternately QUALITY Multiple Exchange Customer Return Re Repair 90 days Defective from Stock Customer Damaged Wrong Model PERFORMANCE Won t Print Stops Printing Burning Smell Grinding Squeaking Scraping Noise Knocking Clicking Chattering Noise Table continued on next page Failure Description No lights no noise no movement power failure dead Self test does not print or is incomplete wrong Product behaves inconsistently or exhibits an intermittent failure LEDs on front panel ON steady LEDs on front panel ON and flashing No LEDs On or no LEDs and the fan is ON or lamp not on Different LED s flash On and Off alternately Customer has received more than one exchange per incident Customer returns exchange
53. ices which are described below The General and Details tabs are provided by MS Windows the Setup Paper and Services tabs are provided by the HP DeskJet 690C series printer driver HP DeskJet 690C Series Printers Using the Printer Driver General Property Page MS Windows HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services Ce HP DeskJet bJUC Series Printer Comment Separator paqe none Browse Frint Test Page 45629150 General Property Page Options MS Windows Option Description Comment Allows you to include special printing instructions etc Next time you print the document these instructions will be found in this box Separator page Allows you to insert a separator page file between print jobs Browse allows you to locate and specify the separator page to be printed Print Test Page Prints a test page OK Accepts changes Cancel Cancel changes Apply Applies the current settings HP DeskJet 690C Series Printers Using the Printer Driver Details Property Page MS Windows HP DeskJet 690C Series Printer Properties ki Ed Frintto the following port LF TT Printer Port Add Port Delete Port Print using the following driver GIGI ro HP DeskJet 690C Series Printer New Driver Capture Printer Fort End Capture Timeout settings Mot selected fis seconds Transmission retry 45 seconds spool Sett
54. ick the Help button in the HP DeskJet print settings dialog box HP DeskJet 690C Series Printers Using the Printer Driver Using the Printer Driver Accessing HP s print settings dialog box from MS Windows 3 x or MS Windows 95 applications recommended 1 Choose File Print or File Print Setup This varies with the software program you are using For example MS Word uses File Print Printer Options and FrameMaker uses File Print Setup Options to access the menu 2 Click the Setup button Accessing HP s print settings dialog box from the MS Windows control panel From MS Windows 3 x 1 Double click Main in the Program Manager window 2 Double click Control Panel 3 Double click Printers 4 Select the HP DeskJet 690C printer in the Installed Printers list and click the Setup button From MS Windows 95 1 From Start select Settings 2 Select Printers 3 Double click the HP DeskJet 690C Series Printer icon to reveal the dialog box shown below MS Windows Printer Status Dialog Box mS Document Xiew Help Status Owner IProgress l Started At Fause Printing Furge Print Jobs Set As Default Properties Il jobs in queue dbpb221 T L HP DeskJet 690C Series Printers Using the Printer Driver 4 Select Printer then select Properties to reveal the HP DeskJet 690C Printer Properties dialog box The dialog box has five tabs General Details Setup Paper and Serv
55. idges after the expiration until ready for use The print cartridges havea date See Print Cartridge Information longer life sealed in the packaging than in the Maintenance and Troubleshooting printer or the print cartridge storage container Keep opened print cartridges in the printer or the Do not unplug the printer without turning the storage container power off from the power button Pressing the power button caps the print cartridge in the service station keeping the ink from drying in the print cartridge nozzles If the printout is missing dots or white lines Do not allow the print cartridge contacts and appear to run through the printout refer to nozzles to touch any surface or object Troubleshooting Information Print Quality including your fingers Skin oil and dust can Problems Missing Dots cause print quality problems Store print cartridges at room temperature Do not install a print cartridge that has crusting of dried ink around the print cartridge nozzles Discard it and install a new print cartridge Press the Power button to turn off the printer rather than unplugging the printer Note On the HP DeskJet and Desk Writer 600 Series Printers man opening the access door automatically moves the print cartridge to the center of the mechanism for easy access HP DeskJet 690C Series Printers Maintaining Print Cartridges Modifying or Refilling Print Cartridges see Print Cartridge Information Genera
56. ing Paper ki ki ki For paper handling and printable area specifications refer to Product Information Specifications Always use paper that conforms to the product s specifications Refer to Product Information Specifications Most plain paper manufactured for photo copying produces good results for most printing needs However cotton bond paper HP Premium Inkjet Paper and HP Premium Glossy Paper produce excellent printing results for special projects Before you purchase large quantities of a certain type of paper print on both sides of a few sheets to determine if it provides acceptable quality printing on its print side See Determining the Print Side of Media Be sure that your paper does not have tears dust wrinkles or curled or bent edges Tips for Selecting and Using Envelopes ki ki Alwavs use envelopes that conform to the product s Specifications Refer to Product Information Specifications Before vou purchase large quantities of a certain tvpe of envelope first sample its ease of use with the printer to determine whether it s compatible Use high quality envelopes that are thin and sharply creased Do not use envelopes that are shinv or embossed or that have clasps or windows Do not use envelopes with thick or crooked edges or envelopes that are damaged curled wrinkled or irregulariv shaped m Tips for Selecting and Using Transparencies and other Media L D
57. ings Fort settings Abb HTAL Details Propertv Page Options MS Windows Option Description Print to the Provides options to add or delete printer ports This selection also following port allows vou to print to fax or file Print using the Allows vou to change printer drivers or install updated ones To install following driver an updated driver for example click the New Driver button then click Have Disk and follow the directions presented there Capture Printer Port Permits you to capture or terminate the capture of a network printer A and End Capture selection allows you to reconnect to a network printer each time at logon Timeout Settings Not Selected sets the time Windows waits before sending an error message that your printer is off or off line after you send a print job Transmission Retry sets the time Windows waits for your printer if your printer is on line but engaged If your printer is setup on a busy network and or if you send large graphics files your printer might display an error message before your files have had a chance to print To prevent this increase this setting somewhat Spool Settings Allows you to spool documents or print directly to the printer Also allows you to disable bi directional support Port Settings Allows spooling of MS DOS print jobs You may also elect to have the driver check the port state before printing OK Accepts changes Cancel changes
58. int Cartridge Cleaning HP DeskJet 690C Series Printers Clearing Clogged Nozzles Clearing Clogged Nozzles If rows of dots are missing the print cartridge contains ink and print cartridge cleaning procedure did not solve the problem the print cartridge may have clogged nozzles Replace the print cartridge HP DeskJet 690C Series Printers Printout Missing Dots Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts For information about solving missing dot problems refer to Troubleshooting Information Print Quality Problems Missing Dots HP DeskJet 690C Series Printers Print Quality Problems Print Quality Problems Refer to Troubleshooting Information Print Quality Problems Misc Print Quality Problems Media Part Numbers The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers For information about your specific printer refer to User s Guide Printable Area and Paper Handling HP Media Part Numbers Product Description Dimensions Package Part Name Size Number HP Premium U S Letter A size coated paper 216 x 279mm 200 51634V Inkjet Paper for premium DeskJet printing 8 5 x 11 in sheets Not for use with photo pen HP Premium European A4 size coated paper 210 x 297mm 200 516342 Inkjet Papern for premium Desk
59. kJet 600 series DeskJet 660C series DeskJet 690C series DeskJet 690C series DeskWriter 600 DeskWriter 660C DeskWriter 690C and DeskWriter 690C 2 The Photo Cartridge is supported by the DeskJet 690C and DeskWriter 690C series printers 3 The color kits include a color print cartridge and a print cartridge storage container The storage container can hold one black or one color print cartridge TA HP DeskJet 690C Series Printers Print Cartridge Specifications Print Cartridge Specifications Specification Hewlett Packard Print Cartridges Type Ink Base 51629A Black 51649A Color C1816A or 16A Photo Print Cartridge Life 51629A Black 51649A Color C1816A or 16A Photo Typical Usable Ink 51629A Black 51649A Color C1816A or 16A Photo Number of Nozzles 51629A Black 51649A Color C1816A or 16A Photo Pen Speed 51629A Black 51649A Color C1816A or 16A Photo Shelf Life Vertical Resolution Plain paper drop on demand Thermal InkJet printing Pigment Based Ink Dye Based Ink Dye Based Ink 650 Pages at 5 Density 350 Pages at 15 Density 150 Pages 40 ml 7 6 ml per Chamber 7 6 ml per Chamber 48 Nozzles 48 Nozzles 16 per Color 48 Nozzles 16 per Color 8 kHz 5 kHz 5 kHz 18 Months 300 dpi 1 The 51629A print cartridge life is based on an 8 in x 10 in printable area with a 5 printing density 2 The 51649A print cartridge life is based on an 8 in x
60. kJet 690C Series Printers Aligning the Print Cartridges Aligning the Print Cartridges After installing the software the print cartridges need to be aligned before beginning any print jobs You will also need to perform this procedure whenever you install a new print cartridge Note You may skip the next procedure if you have already im performed the print cartridge alignment as part of the installation routine To align the print cartridges 45629100 Double click the Desktop icon MS Windows 95 version shown above and proceed from step 6 below or 1 Select Start from the task bar 2 Select Programs 3 Select HP DeskJet Utilities 4 Select HP DeskJet 690C Toolbox 5 Double click the HP DeskJet 690C Toolbox icon 6 Select Printer Services 7 Select Align the Print Cartridges and follow the instructions Ts HP DeskJet 690C Series Printers About the Printer Driver About the Printer Driver HP DeskJet 690C series printer drivers provide access to all the capabilities of the HP DeskJet 690C printer The following options are available from the printer driver Automatic or Manual printing Grayscale printing Best Normal or EconoFast print quality Paper Type including HP s special papers Paper Size Two sided printing Number of Copies Ordered printing Portrait or Landscape print orientation Banner and cut sheet printing Print iron on transfers or flip a document Print a photograph For detailed help cl
61. l Refilling Policy HP DeskJet 690C Series Printers Identifying the Expiration Date Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date The print cartridge expiration date is 18 months after the date of manufacture Methods for Identifying Print Cartridge Expiration Dates Method 1 Read the Date on the Box JUN 1998 If the print cartridge is in a box read the Use Before date printed on the box HP DeskJet 690C Series Printers Identifying the Expiration Date Method 2 Read the Code on the Print Cartridge 1 Determine the manufacturing date from the code printed on the print cartridge 2184904 Color Print Cartridge Black Print Cartridge 2 Replace the print cartridge if it is more than 18 months after the manufacturing date code HP DeskJet 690C Series Printers Identifying the Expiration Date Note A i Ink can evaporate through the nozzles reducing the print cartridge life Therefore keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism Use a FIFO First In First Out inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification HP DeskJet 690C Series Printers Short Print Cartridge Life Short Print Cartridge Life There are several causes for short print cartridge life The information below
62. les the Note l nies printer will algorithmically provide a bold enhancement Hebrew Flash Font Code HBR Spacing Font Name Point Sizes Pitches Proportional David PS 5 6 7 8 10 12 14 Narkis Tam 5 6 7 8 10 12 14 Miyram PS 5 6 7 8 10 12 14 Mivram PS Italic 5 6 10 12 Courier 5 10 16 67 20 Courier Italic 5 10 20 Miyram 6 12 24 Myram Italic 6 12 24 David 5 10 16 67 20 Symbol Sets Latin Hebrew ISO 8859 8 Latin Hebrew CP 862 HP DeskJet 690C Series Printers Internal Fonts and Symbol Sets Arabic Flash Font Code ARB Spacing Font Name Point Sizes Pitches Proportional Ryadh 5 6 7 8 10 12 14 N A Symbol Sets Arabic 8 Latin Arabic CP 864 Cyrillic Flash Font Code CYR Spacing Font Name Point Sizes Pitches Proportional CG Times 5 6 7 8 10 12 14 CG Times Italic 5 6 7 8 10 12 14 Univers 5 6 7 8 10 12 14 Univers Italic 5 6 10 12 Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic Italic 6 12 24 6 12 24 Symbol Sets PC Cyrillic CP 866 Latin Cyrillic ISO 8859 5 Greek Flash Font Code GRK Spacing Font Name Point Sizes Pitches Proportional CG Times 5 6 7 8 10 12 14 CG Times Italic 5 6 7 8 10 12 14 Univers 5 6 7 8 10 12 14 Univers Italic 5 6 10 12 Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic Italic 6 12 24 6 12 24 Symbol Sets PC 8 Greek Latin Greek ISO 8859 7 HP D
63. lete description of your printers interface see a Printer Interface Information HP DeskJet 690C Series Printers Product Performance Specifications Product Performance Specifications HP DeskJet 690C series printers print a 600x300 dot size Dots are placed on a 600x300 grid Depletion is used to remove approximately 10 of the dots to prevent laying too much ink on the page In the Best mode the paper advances at 600 DPI increments and places dots on a true 600x600 grid Depletion in the Best mode removes approximately 43 of the dots To conserve memory DOS fonts are stored at 300x300 REt is used to convert them to 600x300 When printing from MS Windows resolution determinations are made in the PC and then sent to the printer MS Windows Print Speed EconoFast Mode Normal Mode Best Mode Black Print Speed 5 pages per minute 3 pages per minute 1 page per minute Color Print Speed 1 7 pages per minute 0 8 pages per minute 0 3 pages per minute black and color cartridges Color Print Speed photo and color Up to 4 minutes per page 5 x 7 photo cartridges Approximate figures Exact speed will vary depending upon system configuration software program and document complexity 2 Approximate figures Exact speed will vary depending upon system configuration software program and photo complexity MS DOS Print Speed Black Mechanism EconoFast Mode Normal Mode Black Print Speed 270 CPS at 10 CPI
64. mber C4562A ABN C4562A A2K C4562A AKD C4562A AB9 C4562A ACB C4562A AR3 C4562A ARG C4562A AB4 C4562A ACQ C4562A ABE C4562A ABS C4562A ABO C4562A AB8 C4562A ABU C4562A ABA Power Module 9100 5132 9100 5391 9100 5132 9100 5132 9100 5132 9100 5132 9100 5124 9100 5131 9100 5128 9100 5132 9100 5132 9100 5124 9100 5132 9100 5131 9100 5124 User s Documentation Kit C4562 60110 C4562 60116 C4562 601 11 C4562 60119 C4562 60112 C4562 60116 C4562 60100 C4562 60116 C4562 60116 C4562 60121 C4562 60113 C4562 60123 C4562 60114 C4562 60116 C4562 60144 Printer Software Kit v 9 01 C4562 60160 C4562 60149 C4562 60161 C4562 60162 C4562 60168 C4562 60168 C4562 60168 C4562 60149 C4562 60149 C4562 60165 C4562 60166 C4562 60167 C4562 60149 C4562 60149 C4562 60149 1 All HP DeskJet 690C printers include black and color print cartridges 2 Includes HP Media Sample Pack and software bundle 3 Centronix cable included HP DeskJet 690C Series Printers Ordering Printer Options Localized Printer Options DeskJet 690C Thai Manual Printer User s Printer Region or Software Option Power Documentation Software Countrv Language Number Module Kit Kit Thailand Thai C4591A AB3 9100 5346 C4562 60143 C4562 60168 English 1 HP DeskJet 690C Thai printers include black and color print cartridges and 3 year warranty Localized Printer Options DeskJet 692J Manu
65. mmunication has previously been called Bitronics ECP Mode ECP mode provides a true bi directional link between the printer and the host computer HP DeskJet printers and most computer hosts can operate in ECP mode ECP mode combined with the HP proprietary communication protocol allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer Printer Interface Information HP DeskWriter Printers HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number Apple Cable Part Number AppleTalk Network 92215N RS 422 A High Speed 92215S Clocked Serial Interface Specifications HP DeskWriter printers have an 8 pin mini DIN interface connector port This connector port is compatible with RS 422 A serial AppleTalk and high speed externally clocked serial mode communication The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port Communication Modes and Supported Protocols Category Macintosh I O Connector Communication Modes RS 422 A High speed Serial AppleTalk 230 4 Kbaud Macintosh Protocols Serial Pacing Protocol SPP AppleTalk Transaction Protocol ATP AppleTalk Link Access Protocol ALAP Datagram Delivery Protocol DDP Echo Protocol EP Name Binding Protocol NBP Printer Access Protocol PAP
66. mpatibility mode HP DeskJet printer drivers meet the IEEE 1284 B standard for Level 1 devices Input receivers meet the standard for Level 2 devices This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host Level 1 devices drive the interface with 5 V TTL circuits Their requirements are consistent with pre existing installed devices and they can operate with any other Level 1 compliant device Level 1 devices are characterized by steady state electrical specifications Level 2 devices use output drivers with 45 55 ohms output impedance and TTL receivers with 0 2 V 1 2 V hysteresis Level 2 devices capitalize on the transmission line characteristics of the connecting cable providing faster data transmission Compatibility Mode Compatibility mode is a unidirectional mode of operation in which data flows from the host computer to the printer It is the mode that has in the past been called Centronics Printer Interface Information HP DeskJet Printers Nibble Mode Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer HP DeskJet printers and most computer hosts can operate in nibble mode Hosts can switch back and forth between compatibility and nibble modes thus establishing limited two way bi directional communication The host must place itself and the printer into nibble mode to receive status from the printer This type of bi directional co
67. nd and the Netherlands If a printer fails during the warranty period the customer should do the following 1 Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services If the customer is still unable to determine the cause of the failure the customer should contact their local reseller or the European Customer Support Center Customer support representatives can answer your questions regarding the setup configuration installation and operation of the printer They can also troubleshoot and diagnose printer problems and if necessary can give instructions for getting the printer serviced and repaired If available for your country and language phone numbers for HP FIRST and the European Customer Support Center are given ina separate document shipped with the printer If additional information is needed customers can call the reseller or the nearest HP Sales and Support Office If a printer fails after the warranty period 1 Follow the troubleshooting procedures in this document or the printer user s guide lf the customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in the World If a printer fails during or after the warrant
68. nd from country to country elsewhere in the world HP DeskJet and DeskWriter Printers Warranty Information Limitations of Warranty 1 NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO HP PRODUCTS HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product this Limited Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain limitations of this Limited Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty statement from limiting the statutory rights of a customer e g Australia and the United Kingdom b Otherwise restrict the abilitv of a manufacturer to make such disclaimers or impose such limitations or C Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on how long an implied warranty lasts To the extent allowed by local law the remedies provided in this Warranty Statement are the customer
69. nse Center for that country ELLs HP DeskJet and DeskWriter Printers Returning a Printer for Service Returning a Printer for Service In the USA If a printer requires service the customer can contact a service authorized reseller The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center Sales authorized resellers should call 800 544 9976 to arrange for repair Service authorized resellers should call 503 750 2035 Customers can contact Hewlett Packard directly by calling HP Customer Support Center at 208 323 2551 They will verify that the printer is in need of repair and transfer the customer to the HP Corvallis Repair Center If packaging materials are needed call the HP Resellers Response Line at 800 544 9976 HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped be sure it is packed in a protective carton Hewlett Packard recommends that the original shipping container be saved for this purpose In transit damage is not covered by the warranty It is suggested that shipments are always insured When either a customer or reseller calls HP to arrange for service the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location The printer will be delivered to HP at HP s expense using second day delivery The customer or reseller m
70. nt selected Cont Power light is on the Form Feed light is off The problem is caused by the printer driver The printer s name does not appear in the Installed Printers list in the Printers dialog box in the MS Windows Control Panel The problem is caused by the application software or the printer driver Continued on next page Solution MS Windows Open the Printers dialog box in the MS Windows Control Panel and verify that the correct printer is selected An on screen message may ask you to open Page Setup in your application Macintosh Open the Chooser select the correct printer and close the Chooser An on screen message may ask you to open Page Setup in your application It may be necessary to reinstall the printer driver software using the instructions from the setup card 1 Close all TSRs screen savers and other software that runs in the background 2 Exit and then restart MS Windows Verify all TSRs remained closed 4 Reinstall the printer driver using the instructions from the setup card Restart Windows and print the self test from the HP Toolbox Verify the proper printer driver and parallel port are selected The printer drivers name should appear in the Installed Printers dialog box Close any screen saver or other TSR Terminate Stay Resident software programs that are open and running in the background Restart your computer It may be necessary
71. nter Options Printer Software Kit C4562 60165 C4562 60162 C4562 60162 C4562 60154 C4562 60149 C4562 60165 C4562 60149 C4562 60165 C4562 60149 C4562 60149 1 All HP DeskJet 693C printers include black and color print cartridges 2 Includes Home Project Kit HP Media Sample Pack and software bundle 3 Includes software bundle Localized Printer Options DeskJet 694C Printer Printer Software User s Documentation Manual Software Power Region or Countrv Australia Canada Denmark Europe Europe Europe Europe Finland Norway Portugal Spain Swedish U K United States Language Int l English French and US English Danish Intl English French German Dutch Finnish Norwegian Portuguese Spanish Swedish Int l English US English Option Number C4608A ABG C4608A A2L C4608A ABY C4608A ABB C4608A ACS C4608A ACT C4608A ACU C4608A ABX C4608A ABN C4608A AB9 C4608A ABE C4608A ABS C4608A ABU C4608A ABA Module 9100 5127 9100 5124 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5132 9100 5131 9100 5124 Kit C4562 60116 C4562 60115 C4562 60144 C4562 60102 C4562 60116 C4562 60115 C4562 60105 C4562 60103 C4562 60104 C4562 60110 C4562 60119 C4562 60121 C4562 60113 C4562 60116 C4562 60144 Kit C4562 60149 C4562 60154 C4562 60149 C4562 60151 C4562 60149 C4562 60154 C4562 60155 C4562 60152 C45
72. on date process to minimize having a stock of expired print cartridges Continued on next page HP DeskJet 690C Series Printers Short Print Cartridge Life Possible Causes for Short Print Cartridge Life Cont Cause Reason Printer was unplugged with the print cartridge out of its home position Print cartridge may need to be restored Excessive use of the print cartridge cleaning routine Print cartridge stored outside of the printer Print cartridge has been refilled The print cartridge was prematurely removed from its sealed container Estimate of pages printed with the print cartridge is Incorrect The print cartridge is faulty The printer has a hardware problem Short color print cartridge life A service station is located at the right end of the mechanism This service station caps the print cartridge nozzles to minimize ink drying in the nozzles Turning off the printer caps the print cartridge and returns it to the service station Always allow the print cartridge to return to the home position by pressing the Power button rather than unplugging the printer Run the print cartridge cleaning routine If print quality is not restored after a page of printing replace the print cartridge The process of restoring print cartridges by running the cleaning routine uses ink Avoid excessive use of the cleaning routine Open print cartridges must be stored in the printer Hewlett Packard does n
73. ot recommend or guarantee the print quality or life from the refilling of print cartridges Replace the print cartridge with a new print cartridge The print cartridge has a longer life sealed in its packaging rather than in the printer or the print cartridge storage container Keep print cartridges sealed in their packaging until needed Then install the print cartridge promptiv into the printer It is very easy to underestimate the number of pages printed When counting pages per cartridge be sure to count drafts that are thrown away Replace the print cartridge If there becomes a pattern of faulty print cartridges the printer may be causing the print cartridges to fail In this case return the printer for repair and indicate the history of the faulty print cartridges The service station may be faulty or the printer may be damaging the print cartridges If the problem recurs with the printer return the printer for repair and indicate the history of the faulty print cartridges Most of the causes for short black print cartridge life also apply to the color print cartridge Review the other possible causes in this table HP DeskJet 690C Series Printers Print Cartridge Cleaning Routine Print Cartridge Cleaning Routine If rows of dots are missing on printouts try cleaning the print cartridge by using the print cartridge cleaning routine in the printer Refer to Troubleshooting Information Printer Diagnostic Information Pr
74. ountry U S Canada Latin America Asia Pacific Fax Number 317 364 8888 317 364 8888 0 800 960 273 31 55 434455 65 740 4617 65 740 4477 Mailing Address Hewlett Packard Company PO Box 4700 Crawfordsville IN 47933 USA Hewlett Packard Company PO Box 4700 Crawfordsville IN 47933 USA Hewlett Packard Company PO Box 501 7300 AM Apeldoorn The Netherlands Hewlett Packard Company PO Box 501 7300 AM Apeldoorn The Netherlands Hewlett Packard Company Circuit Road PO Box 0131 Singapore 9137 Singapore Hewlett Packard News Network HPNN HPNN is an electronic bulletin board service available only to HP authorized resellers This service provides the following information Presales Information Printer Drivers G G Software Notes G Postsales Information HP SupportPack Information HP DeskJet and DeskWriter Printers Service and Support Resources For more information call 1 408 553 7303 HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett Packard products Call 1 803 339 7009 except Sundays HP Customer Information Center The HP Customer Information Center provides presales product information This service is available for resellers and end user customers Call 1 800 752 0900 Monday Friday 6 00 AM 5 00 PM Pacific Time HP Reseller Response Line The HP Reseller Response Line provides pre sales and post sales technical su
75. papers and will not dry properly when used with plastic or clear labels Do not use ANY label material which is damaged folded curled or wrinkled in any fashion These conditions are frequent causes of jams caused by labels peeling inside the printer Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service Do not use labels that are over two years old Older label materials are more likely to peel inside the printer Do not print on partially used sheets of label material The varying thicknesses of material passing over the print rollers can cause label jams or print skew Observe the following guidelines when storing label materials L Always store label materials in the manufacturer s packaging until ready for use The manufacturer s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels Always store label materials out of direct sunlight Keep label materials flat in the original packaging to help prevent premature aging wrinkling or bending Tips for Selecting and Using Banner Paper L L ki For paper handling and printable area specifications refer to Product Information Specifications Always use paper that conforms to the product s specifications Refer to Product Information Specifications Most 20 Ib Z fold banner tvpe paper will produce good results for your banner prin
76. port 1 Open the Printers control panel 2 Click Connect and select the port from the list The default printer name is followed by the port to which it is connected To select a printer port in MS Windows 95 1 From the Start button on the task bar select Settings 2 Select Printers and double click the HP DeskJet 690C Series printer 3 Select Printer then select Properties 4 Select Details From the list under Print to the Following Port select the appropriate printer port HP DeskJet 690C Series Printers MS Windows Printer Software MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I on screen procedures to help user s use and maintain their printers Troubleshooting Printer Services Maintenance and Status TrueType Fonts Release Notes The HP DeskJet 690C Toolbox allows you to View step by step tutorials for common printer tasks Diagnose and solve common printer problems Monitor a current print job Monitor the printer s status at any time Align the print cartridges through Properties Services Clean the print cartridges through Properties Services Print a self test page through Properties General and Services B 6 6 6 6 B b Test printer communication through Properties Services HP DeskJet 690C Series Printers Installing the Printer Driver Installing the P
77. pport for HP authorized resellers Call 1 800 544 9976 Monday Friday 8 00 AM 4 00 PM Pacific Time HP DeskJet and DeskWriter Printers Service and Support Resources Ordering Supplies Ordering Supplies Country Telephone Number Austria 1 25000 536 Australia New Zealand 03 895 2895 Belgium Luxembourg 02 778 34 00 Canada Except Toronto 1 800 387 3154 Canada Toronto 416 671 8383 Community of Independent Sales 095 181 8002 Czech Republic 2 47 17 230 Denmark 4599 1000 Europe East Central Headquarters 1 25 000 0 Finland 90 887 21 France Minitel 3616 HPMICRO Rubrique 2 Points de Vente agrees Germany 0180 53262 22 Greece 30 1 689 64 11 Hungary 1 142 09 86 Iceland 1 67 10 00 Israel 00972 3 53 80 380 Italy 02 9212 4378 Japan 03 331 6111 Latin America 525 326 40 00 Lebanon 009611 89 31 13 Norway 22 3 56 00 Poland 22 37 50 65 Portugal 01 301 7343 Slovenia 61 159 33 22 South Africa 002711 806 10 00 Spain 900 123 123 Sweden 0 8 750 2000 Switzerland 01 735 71 11 The Netherlands 020 547 6666 Tunisia 002161 28 01 44 Turkey 0 212 224 59 25 United Arabian Emirates 009714 37 7591 United Kingdom 01344 369 369 U S 1 800 538 8787 HP DeskJet and DeskWriter Printers HP BBS Library Service and Support Resources The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem HP BBS Library Country
78. r an application the HP Control Panel gives the user access to print settings and features not available through the DOS application If settings are available in the DOS application printer driver and the DOS Control Panel the settings made in the DOS application override those made in the HP Control Panel for DOS The HP Control Panel for DOS also lets the user monitor the printer s Status and clean and align the print cartridges Minimum System Requirements DOS version 3 3 or newer An 80286 or better processor 2 MB of RAM to print in black or 4 MB of RAM to print in color Installation Before vou install the DOS control panel 1 Unpack the printer and set it up 2 Make sure the computer and the printer are both turned on and connected with the proper cable To install the HP control panel for DOS 1 Insert the disk containing the HP Control Panel for DOS in the disk drive 2 At the DOS prompt type A Install or B Install depending on the floppy drive configuration and press Enter 3 Follow the on screen instructions HP DeskJet 690C Series Printers DOS Printing To align the print cartridges from the Control Panel for DOS 1 Type DJCP at the DOS prompt to open the stand alone DOS Control Panel 2 Select Align Print Cartridges and follow the on screen instructions Two Ways to Use the HP DeskJet Control Panel for DOS The DOS Control Panel can run either as a stand alone application or as a
79. r customer that HP products will be free from defects in materials and workmanship for a specified time after the date of purchase by the customer The duration of this limited warranty is stated above Certain additional conditions and limitations of HP s warranty are stated in the user s guide Those conditions and limitations include a For software products the warranty applies only to the media upon which the product is recorded and b HP does not warrant the operation of any product to be uninterrupted or error free HP DeskJet and DeskWriter Printers Warranty Information 2 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance D Software or interfacing not supplied by HP C Unauthorized modification or misuse d Operation outside the product s environmental specifications including duty cycle abuse or use of a mechanical switchbox without a designated surge protector e Use of non supported printing media or memorv boards or f Improper site preparation or maintenance 3 For HP printer products the use of a non HP print cartridge or a retilled print cartridge does not affect either the warrantv to the customer or any HP support contract with the customer print cartridge includes both toner cartridges and ink cartridges However if printer failure or damage is attributable to the use of a non HP or refill
80. r service and document the error and its symptoms See Warranty and Support Information for additional customer code information Printing System Troubleshooting Macintosh Troubleshooting Macintosh Troubleshooting Note HP periodically provides updates of the printer software im These updates may include enhancements that improve printer performance Problems and Solutions Problem Solution Printer won t print Open the Chooser and verify that the correct printer is selected Printer icon does not appear Make sure that the printer is turned on on the left side of the Make sure that the printer driver icon is in the Extensions Chooser Folder The printer name does not Make sure the printer is turned on appear on the right side of the Chooser or the HP DeskWriter family printer is not listed Open the Chooser and make sure AppleTalk is active Power light is On the Check that the correct printer is in the Chooser then close all Resume light is Off applications and restart If this doesn t work it may be necessary to reinstall the printer driver software Printer Interface Information HP DeskJet Printers HP DeskJet Printers Cable and Connector Information Recommended Interface Cables HP Cable Host Interface Part Number Cable Length Cable Connectors HP IEEE 1284 C2950A 2 Meters DB 25 Male to 36 Pin Compliant Cable Centronics Male HP IEEE 1284 C2951A 3 Meters DB 25 Male to 36 Pin Compliant Cabl
81. rd PO Box 1754 Greeley CO 80623 European Fulfillment for Hewlett Packard c o Starpack International Ltd PO Box 63 Hartlepool Cleveland TS25 2YP United Kingdom Fulfillment Plus Pte Ltd No 51 Ubi Ave 3 Singapore 1440 Fulfillment Plus Pty Ltd Private Bag 75 Alexandria NSW Australia 2015 HP DeskJet and DeskWriter Printers U S Service Support Contracts U S Service Support Contracts HP Express Exchange Service Hewlett Packard offers an express exchange service to minimize product downtime With HP Express Exchange Service a replacement unit is available by 10 30 the next working day HP Express Exchange provides next day exchange service same as HP SupportPack but the fee is based on a per incident of repair rather than throughout the warranty period This service does not need to be purchased within 30 days of the printer purchase date To order the HP Express Exchange Service call toll free at 800 835 4747 ask for ext 524 HP SupportPack The HP SupportPack is an enhancement to the customer s original one year warranty repair service The HP SupportPack provides next day express exchange service See above for the duration of a three year warranty period This service enhancement provides customers with a cost effective and timely way to achieve quality support The HP SupportPack ordered like any other HP product is sold exclusively through resellers and is not available directly from Hewl
82. rinter Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications Broken scratched damaged or loose part No trouble found HP DeskJet and DeskWriter Printers Printer Repair Feedback Information HP Printer Repair Sheet Note To print this form select Print under the File menu SE Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the printer Customer code Failure is Occasionally intermittent Frequently intermittent Continuous Brand and model of your computer Version of software you are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information ___ Sample printout included Printer self test included ____Unable to print the printer self test ____ Actions taken to resolve the problem and the results HP DeskJet 690C Series Printers MS Windows Printing MS Windows Printing The HP DeskJet 690C series printer drivers are compatible with MS Windows 3 x and MS Windows 95 Note Only a printer driver containing the designation 690C n should be used with HP DeskJet 690C series printers Other HP DeskJet or DeskWriter printer drivers should not be used Access to the printer driver to change speci
83. rinter Driver The minimum system requirements to run the HP Printing System for MS Windows are L ki L L MS Windows 3 x An 80386 processor 2 MB of RAM to print in black or 4 MB of RAM to print in color 10 MB free hard disk space Before installing printer software 1 Unpack the printer set it up with the procedures described in User Documentation Setup Guide Make sure the computer and the printer are both turned on and connected with the proper cable Close any screen savers or other software running in the background on your computer Installing the HP Printing System for MS Windows 1 Insert Installation Disk 1 into the computer s disk drive 2 Click File in the menu bar of the Program Manager window 3 4 Type A SETUP or B SETUP depending on the computer s Choose Run in the File menu to open the Run dialog box configuration in the text box and click OK Follow the on screen instructions during the installation process and provide appropriate computer system information Restart MS Windows to activate the HP DeskJet 690C series printer driver Installing the printer software in MS Windows 95 1 Insert Installation Disk 1 into your computer s disk drive 2 From the Start button on the task bar select Settings 3 4 When the Printers dialog box opens double click on the Add Select Printers Printer icon Follow the instructions when the Add Printer Wizard opens HP Des
84. rinter first You should be able to read the pages from in front of the printer when the pages are correctly placed in the IN tray 5 Restart the printer by clicking the Continue button on the computer message Observe that the even numbered pages begin printing on the back of the previously printed odd numbered pages Note Do not click the Continue button until you have positioned the odd numbered pages in the IN tray HP DeskJet 690C Series Printers Using the Printer Driver Services Page HP DeskJet 690C Series Printer Properties HE General Details Setup Paper Services Maintain MV Printer LA select Tha maintenance task you wish to perorm Align the print cartridges Clean the print cartridges Print a selttest page mamma Test printer communication Default Help 9 epee OK Cancel SISI 45629090 Services Page Options Option Description Align the print Initializes the routine that aligns the print cartridges Follow the on cartridges screen instructions Clean the print Initializes the routine that cleans the print cartridges Use only if print cartridges cartridges are not functioning correctly This routine uses a great deal of ink Follow the on screen instructions Print a self test Initializes the routine that prints a test page Use this function to verify page the connection between your computer and the printer Test printer This procedure test the communication
85. robe Signal Ground Data 1 Signal Ground Data 2 Signal Ground Data 3 Signal Ground Data 4 Signal Ground Data 5 Signal Ground Data 6 Signal Ground Data 7 Signal Ground Data 8 Signal Ground Perror Select nAck Signal Ground Busy nFault Signal Ground nAuto Fd nSelectLn ninit Host ninit ninit nReverseRequest Peripheral nFault nDataAvail nPeriphRequest Host nSelectLn 1284 Active 1284 Active Printer Interface Information HP DeskJet Printers DOS I O Interface Description The IEEE 1284 standard defines a signaling method for bi directional parallel communications between hosts and printers or other peripheral devices This standard provides improved performance and bi directional two way communication allowing a new generation of intelligent peripherals to talk and listen to the host device HP DeskJet printers have an IEEE 1284 B parallel I O interface connector This interface adheres to the IEEE 1284 B parallel interface standard which was derived from the earlier Centronics interface Firmware in HP DeskJet printers support the following modes of operation through the IEEE 1284 B parallel interface port Compatibility Mode Nibble Mode Extended Capabilities Port ECP mode Printer drivers on host computers negotiate with the printer to switch from one mode to another If an error occurs while in Nibble or ECP mode the interface automatically reverts to Co
86. rograms or the application software Continued on next page Solution Wait a few minutes Some computers take several minutes of processing time before sending any data to the printer 1 2 Verifv the interface cable is an approved interface cable Must conform to IEEE 1284 B standards The interface cable mav be faultv Check the interface cable connections or trv another interface cable Wrong interface connection For example the printer is connected to the serial port e g COM1 rather than a parallel interface port Verify the host is operating correctly by printing to another printer The computer to printer connection has failed Unplug the printer from the host computer and try printing a self test If the self test prints OK verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable Close or rem out any screen saver or other TSR Terminate Stay Resident software programs such as MacDisk that are open and running in the background Restart your computer Your software program is not set up for the printer Follow the instructions in your software program manual for setting up the software to run with the printer Printing System Troubleshooting Troubleshooting Hints Printing System Problems Causes and Solutions Cont Problem Possible Cause Printer does The wrong printer is not pri
87. rs Univers Bold Univers Italic Univers Bold Italic Scalable TrueType Fonts For MS Windows Aachen Vertical Arial Black Artistik Ashley Inline PL Benguiat Frisky Bertram Broadway Candy Bits Challenge Extrabold Creepy Eclipse Eraser Dust Fonts Included Courier Courier Bold Courier Italic Courier Bold Italic Gill Sans Shadow Gloworm Graphite Light Graphite Light Narrow Harlow ITC Pioneer ITC Snap Kidprint Lucida Casual Lucida Casual Italic Milestones Nadianne Bold Old English Party Phyllis Poster Bodini Rough Edge Signet Roundhand Snowdrift Stencil Sans Thunderbird Traffic Vearbook Outline HP DeskJet 690C Series Printers 7 Internal Fonts and Symbol Sets Internal Fonts and Symbol Sets Symbol Sets PC 8 PC 8 Turkish French ISO 69 Spanish ISO 17 PC 852 Latin 2 8859 2 Latin 1 8859 1 Danish Norwegian ISO 60 ANSI ASCII ISO 6 German ISO 21 Swedish ISO 11 ECMA 94 Latin 5 8859 9 PC 8 Danish Norwegian United Kingdom ISO 4 Italian ISO 15 PC 850 Legal Roman 8 HP DeskJet 690C Series Printers Internal Fonts and Symbol Sets Additional Fonts in Region Specific Printers some HP DeskJet 690C printers contain flash memory Flash memory provides the capability to install fonts and symbol sets for specific regions The following figure shows how to identify printers with flash memory by observing the serial number label on the
88. s Printable Area Specifications International Paper and Transparency A5 B5 148mm x 210mm 182mm x 257mm A4 210mm x 297mm 2162987 DOS Black Printing Bottom Left and Page Size Top Margin Margin Right Margins Printable Area International A4 0 0 mm 11 7 mm 3 2 mm 203 2 mm x 285 3 mm 210 x 297 mm 0 0 in 0 46 in 0 13 in 8 00 x 11 23 in 8 27 x 11 69 in International A5 0 0 mm 141 6 mm x 192 0 mm 148 5 x 210 mm 0 0 in 5 58 x 7 56 in 6 00 x 8 27 in International B5 0 0 mm 173 6 mm x 245 4 mm 182 x 257 mm 0 0 in 6 83 x 9 66 in 7 17 x 10 12 in DOS Color Printing Bottom Left and Page Size Top Margin Margin Right Margins Printable Area International A4 14 9 mm 3 2 mm 203 2 mm x 282 0 mm 210 x 297 mm 0 59 in 0 13 in 8 00 x 11 10 in 8 27 x 11 69 in International A5 21 3 mm 3 2 mm 141 6 mm x 188 7 mm 148 5 x 210 mm 0 84 in 0 13 in 5 58 x 7 43 in 6 00 x 8 27 in International B5 14 9 mm 4 2mm 173 6 mm x 242 1 mm 182 x 257 mm 0 59 in 0 17 in 6 83 x 9 53 in 7 17 x 10 12 in HP DeskJet 690C Series Printers Printable Area Specifications Envelopes 10 Envelope DL Envelope C6 Envelope 9 5 x 4 125 220mm x 110mm 162mm x 114mm 2162986 DOS Black Printing Top amp Bottom Envelope Size Margins Left Margin Right Margin Printable Area U S 10 Envelope 104 7x241 8mm 3 2mm 98 4 mm x 223 3 mm 4 12 x 9 5 in 0 13 in
89. s sole and exclusive remedies Limitations of Liability 1 EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT INNO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically New versions can be obtained from authorized Hewlett Packard dealers or any of the sources listed below 24 hour modem access HP BBS Library HP s electronic bulletin board library service is available 7 days a week 24 hours a day for your convenient access to HP printer drivers and Support information In the United States for the following baud rates 300 1200 2400 4800 9600 14400 call 208 344 1691 In the United Kingdom for baud rates up to 14400 call 44 1344 361891 World wide for the following baud rates 300 1200 2400 4800 9600 14400 call 1 208 344 1691 Set your modem communications software to N 8 1 CompuServe Printer drivers and interactive sharing of technical information are available on CompuServe s HP Peripherals forum GO HPPER To subscribe in the United States call CompuServe Inc at 800 524 3388 and ask for representative 51 This service is not operated by Hewle
90. sheet faces into the printer and place the stack in the IN tray Verify that the width and length adjusters are positioned against the edges of the paper stack 10 Print your banner 11 After your banner has printed tear off the excess paper in the IN tray Press the Form Feed button as necessary to fully eject the remainder of the paper 12 When you have finished printing your banner select Cut Sheet from the Paper tab in the Properties dialog box 13 Return the banner lever to the left to begin printing cut sheet paper envelopes transparencies labels etc HP DeskJet 690C Series Printers Using the Printer Driver Two Sided Printing Manual Duplex The printer driver can be set to print both sides of plain paper to economize and help conserve resources Note Two sided printing is available for all sizes of paper s However you cannot use two sided printing on envelopes transparencies labels glossy paper or premium paper Two Sided Printing Procedure 1 Select Two sided printing 2 Start printing your document Observe that the odd numbered pages print first 3 After the printer finishes printing the odd numbered pages instructions for printing the other side appear on your computer s screen 4 Carefully remove the newly printed pages from the OUT tray and leaving them face up turn the pages around NOT OVER and re insert the pages in the IN tray Verify that the tops of the pages feed into the p
91. tatus and error information to flow back from the printer to the computer Resolving Printing System Problems Many printer problems and their solutions are reported in error messages that appear on the computer s screen When one of these messages is received follow the instructions given Check the HP DeskJet Status Monitor MS Windows users or the Print Monitor Macintosh for information on the current status of the printer If you havent received an error message on the computer s screen but have noted a problem with your printer read through the troubleshooting topics that follow to find one that matches your printer s symptoms es Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions Note SS To save time diagnosing printing system problems the Possible Cause column in the table below is given with the most likely cause listed first If the printing system does not respond correctly after trying the first solution proceed the next etc Printing System Problems Causes and Solutions Problem Printer does not print Power light on Form Feed light off Possible Cause The printer driver is still preparing data to send to the printer The interface connection or the interface cable has failed Failure of the host computer The problem is caused by TSR p
92. ter are properly configured 4 Try the printer with another computer Can standard ASCII text be printed dir edit Return for service See Print ASCII text CKK100 and CKK105 customer codes Print from an MS Windows Application 1 Check that the driver version is correct 2 Check the configuration in the MS Windows control panel Return printer for service and At this point the Print from MS document the error and its printer should be Windows operating normally However if it is not return it for service along with a complete symptoms See Warranty and Support Information for customer code information description of the problem Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Macintosh Connect Section Macintosh Connect Section From the Self Test Section 1 Verify the correct printer is selected in the Chooser AppleTalk or Serial 2 If AppleTalk verify that AppleTalk is active in the Chooser 3 If connected serially verify that AppleTalk is inactive in the Chooser 4 Verify the correct port is selected in the Chooser 5 Reconnect the interface cable 6 Try another interface cable 7 Try the printer with another computer Prints from a Macintosh Computer No Return for Service See b CKK100 and CKK105 customer codes normally However if it is not return the printer fo
93. ting needs However HP Premium Inkjet Banner Paper will produce excellent printing results for all your banner printing projects Before you purchase large quantities of a certain type of paper print a few sheets to determine if it provides acceptable quality printing Be sure that your paper does not have tears dust wrinkles or curled or bent edges m Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge ki ki Verifv that the HP Photo Cartridge is intended for use in vour printer Refer to the User s Guide for your printer Remove the black print cartridge and replace it with the HP Photo Cartridge Refer to the User s Guide for your printer for instructions Be certain that you have selected Use HP Photo Cartridge in the Page Setup box Use HP Photo Paper loaded glossy side down in your printer s IN tray not HP Premium InkJet paper when you print photographs Using HP Photo paper will ensure high quality fade resistant images For paper handling and printable area specifications refer to the User s Guide for your printer Before you purchase large quantities of a certain type of paper print a few sheets to determine if the paper provides acceptable quality printing Be sure that your paper does not have tears dust wrinkles or is curled or has bent edges For best results with the HP Photo paper HP Photo cartridge combination scan your photographs at 1
94. tips for loading media print side down For plain paper load the side identified by the paper s packaging as the printside face down For letterhead paper load the letterhead side down and facing the back of the paper tray For HP Premium Inkjet Paper load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray For HP Premium Glossy Paper load the glossy side down For index cards or postcards load the side designed to be written upon face down For envelopes load the side you address face down For labels load the paper side down the slick side up For HP Premium Transparency Film load the rough side down with the sensing strip facing the back of the paper tray For HP Premium Banner Paper load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray Using the Single Sheet Feeder If your printer is equipped with a single sheet feeder the single sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray The single sheet feeder slides freely to the right and left to accommodate the width of the media you insert Always use paper and other media that conform to the product s Specifications Refer to Product Information Specifications Part Numbers Note a Power Module Part Numbers and General In
95. tt Packard To subscribe in the United Kingdom call toll free 0800 289378 or 614 529 1349 To subscribe world wide call 614 529 1349 HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Internet Printer drivers and product support information can be obtained through the World Wide Web as follows URL ttp www hp com home html or www hp com go cposupport Updated Printer Drivers by Mail HP s Distribution Centers provide printer drivers and printer driver updates Worldwide Fulfillment Information Driver Distribution UK 0 is used only when calling within the country Asia Pacific Singapore Australia Sidney Languages Available English French Telephone Orders 970 339 7009 Mon Sat 24 Hours per day Spanish English 44 0 1429 865 511 French 44 0 1429 863 343 German 44 0 1429 863 353 Spanish 44 0 1429 520 012 Italian 44 0 1429 520 013 Mon Fri 8 30 am to 6 pm CET except Wed 8 30 am to 4 pm CET All localized languages All localized languages 65 740 4477 Mon Fri 8 30 am 5 30 pm Singapore time 612 565 6099 Mon Fri 8 30 am 5 30 pm Australian Eastern Time Fax Orders 9 0 330 7655 Within UK 0 1429 866 000 Cutside UK 44 1429 866 000 65 740 4499 24 hours a day 7 days a week 612 519 5631 24 hours a day 7 days a week Mail Orders US Driver Fulfillment for Hewlett Packa
96. ust still package the printer for shipment Once the printer is repaired HP will ship it to the customer or reseller location using second day delivery You can help assure effective servicing of your customer s printer by following these guidelines Procedure 1 Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software li possible identifv the defective area or function 2 If you determine that repair is required please provide the following with the printer when returning the printer for service a Printout a copv of the HP Printer Repair Sheet For information regarding printouts see the note at the top of the HP Printer Repair Sheet b Determine the appropriate customer code from the Printer Repair Feedback Information section which follows C Fill out the repair sheet Include specific information such as the configuration at the time of the malfunction the type of interface cable a description of the computer or host and a description of the software application in use d If purchased through a Hewlett Packard reseller include a copy of the sales slip or other proof of purchase to establish the warranty coverage period HP DeskJet and DeskWriter Printers Returning a Printer for Service In the UK France Germany Switzerland Austria Belgium Norway Sweden Denmark Finla
97. y between the printer and other color devices connected to your system Saves the current settings as the default settings for the printer Opens the online help Accepts changes Cancel changes Applies the settings only to document to be printed Does not change the default settings HP DeskJet 690C Series Printers Using the Printer Driver ColorSmart Automatic vs Manual Printing In most cases the best print output is obtained by choosing Automatic ColorSmart printing In automatic mode the printer driver analyzes each element in a document to provide the best color output If the color output obtained using the Automatic ColorSmart option is not satisfactory use the Manual option The Manual ColorSmart Options dialog box provides control over Intensity Color Control and Halftoning The Intensity slider bar adjusts the amount of ink applied to the paper Darker means more ink Lighter means less ink Color Control offers two options Vivid Color and Match Screen To print the document so it looks like it looks on the computer screen choose Match To make the colors of the printed output brighter and more vivid than they appear on the screen choose Vivid Halftoning describes how the driver places individual drops of ink on the page to reproduce different shades of the same color Scatter halftoning the default setting usually gives the best results Pattern halftoning applies different patterns of dots for di
98. y period 1 Follow the troubleshooting procedures in this document or the printer user s guide 2 If the customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair Operating accessories such as optional plug in cartridges print cartridges and software should not be included with the printer unless the problem relates to an accessory Notes EE Inthe U S the power module should not be included with the printer unless instructed otherwise Outside of the U S the power module should be included when returning the printer for repair HP DeskJet and DeskWriter Printers Service and Support Resources Service and Support Resources HP Support Assistant CD ROM HP Support Assistant is an on line tool providing technical information on a variety of Hewlett Packard computers and peripheral products This information is contained on a CD ROM which is updated quarterly and mailed to you as part of the subscription This system runs on any PC under MS Windows Obtaining HP Support Assistant CD ROM Telephone Number 1 800 457 1762 24 Hours 7 Days 01 317 364 8882 24 Hours 7 Days 1 800 457 1762 24 Hours 7 Days 31 55 384279 9 00 6 00 Monday Friday 65 740 4629 65 740 4477 8 30 5 30 Monday Friday C

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