Home

HP DeskJet 970cxi InkJet Printer

1. 39 Getting Help When Things Go Wrong What if Check this No page came out of the printer Make sure the power is on and all connections are secure Make sure the printer cover is closed Make sure the media is correctly loaded in the IN tray IF the Power Light is blinking the printer is processing information Be patient If the Resume Light is blinking press the Resume Button IF the Print Cartridge Status Light is blinking Lift the printer cover check the Print Cartridge Status and verify that the print cartridge cradle contains properly installed print cartridges Determine whether paper is stuck in the printer If it is see Clearing a Paper Jam on page 43 Make sure the Automatic Two Sided Printing Module or Rear Access Door is in place A blank page came out of the printer Make sure you have removed the protective piece of vinyl tape on each of the print cartridges See Replacing Print Cartridges on page 31 Lift the printer cover and check the Print Cartridge Status icons to make sure you are not out of ink See Print Cartridge Status on page 29 IF you are trying to print a fax 1 Save the fax in a graphic format such as TIFF 2 Place it in a word processing document and print from there Something is missing from the page Make sure you have set the correct margins Make sure the margins are within the printable area See Minim
2. Keep all print cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them Once installed leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged IF you store an unsealed print cartridge do so in an airtight plastic container Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer The print cartridges will dry out if not stored in their home position WET Use only the Power Button on the front of the printer to turn the printer on or off Using a power strip surge protector or a wall mounted outlet switch to turn the printer on or off may cause premature failure 33 Using and Caring for Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean Clean the print cartridges if your printed page is missing lines or dots or if it contains ink streaks a a U I z F IF You See Missing Lines or Dots Clean the print cartridges from the HP DeskJet 900 Series Utility window by doing the following 1 Double click the HP DeskJet 900 Series Utility icon in the Utilities folder on your hard drive s main directory 2 Click the Clean panel then click the Clean button and follow the instructions displayed on your screen Note Unnecessary cleaning wastes ink and shortens the life of the print
3. on page 31 You might need to clean the print cartridges See Cleaning Print Cartridges on page 34 If the color ink and black ink aren t lining up on the printed page go to the HP DeskJet 900 Series Utility located in the Utilities Folder in your hard drive s main directory click the Calibrate tab then click the Align button See HP DeskJet 900 Series Utility Window on page 26 Colors are wrong or missing Verify that you removed the protective vinyl tape from the print cartridge Check the print cartridges status See Print Cartridge Status on page 29 You might need to clean your color print cartridge See Cleaning Print Cartridges on page 34 Click the Revert to Defaults button in the Color tab of the Print dialog box See Print Dialog Box on page 12 Banners aren t printing correctly Make sure the OUT tray is up Make sure you selected the paper size U S Letter Banner or A4 Banner on the Page Setup dialog box See Page Setup Controlling Page Layout on page 10 IF several sheets feed into the printer together unfold and refold the paper IF the paper creases going through the printer the paper might be unsuitable for banner printing Watermark is off center When you create the image keep in mind how the watermark scaling options affect the placement of the image The software determines placement of the watermark based on the Location of the upper
4. online support web site iv operating environment 57 ordering parts and accessories 50 software updates 45 OUT tray 2 58 P page orientation 10 Page Setup dialog box 10 paper metric sizes 58 minimum margins by type 59 size 58 64 specifications 58 weight of 58 paper guides 2 paper jams 39 43 recovering from 43 paper size 10 paper sizes and minimum margins 59 by paper type 58 paper trays capacity iv 58 envelope slot 2 IN tray 2 OUT tray 2 positions 2 Paper Type Quality panel 14 paper types 18 Automatic Two Sided Printing 4 parts 47 pausing holding a print job 17 photographs printing 20 posters printing 14 22 power adapter iii button 57 consumption 57 cord iii light 57 print at a specific time 17 Print button 12 print cartridge status 29 icons 30 Print Cartridge Status light 57 print cartridges cleaning 33 34 35 damage from refilling 37 light 32 part numbers 37 problems 32 33 recommended temperatures 33 replacement 31 status 29 status icons 30 status light 1 storing 33 using 33 Print dialog box 12 print margins 59 print modes Best 14 57 Draft 14 57 High Res Photo 14 57 Normal 14 57 print problems 34 print quality iv cleaning print cartridges 34 using refilled print cartridges 37 print quality problems 34 print speed iv Best mode 57 Draft mode 57 Normal mode 57 specifications 57 print technology 57 printer accessories iii cleaning 5 components iii connections 39 c
5. 4 Print your poster 22 See next page Using Your Printer Software HP print settings to choose Guidelines to remember Page Setup ER For best results use HP Premium Inkjet Transparency Film or Paper Size Choose appropriate size id Orientation Choose appropriate orientation HP Premium Inkjet Rapid dry Transparencies Paper Type Quality Paper Type Choose transparency type Print Quality Choose Normal or Best Layout Pages per Sheet 1 Print Both Sides Unchecked Page Setup When printing banners be sure that the OUT tray is raised ape ue Choose U S Letter Banner or into the up position and the IN tray is pushed in Orientation Choose appropriate orientation For best results use HP Banner Paper Paper Type Quality Paper Type Choose Plain Paper or HP Banner Paper Print Quality Choose Normal Layout S Pages per Sheet 1 Print Both Sides Unchecked Page Setup Trim the edges on each sheet and tape the sheets together Paper Size Choose appropriate size Orientation Choose appropriate orientation Paper Type Quality Paper Type Choose Plain Paper Print Quality Choose Norma Layout Pages per Sheet Choose 2x2 Poster 3x3 Poster or 4x4 Poster Print Both Sides Unchecked 23 Using Your Printer Software What do you want to print What you need to do Manual Two Sided Printing Book Binding 1 Remove all paper from the O
6. A S service technician will diagnose the problem and coordinate the warranty period repairs are charged on a time and materials basis 45 46 Getting Help When Things Go Wrong HP Customer Care by Phone Within 90 days from the time of D your purchase telephone support DF is provided to you free of charge However if you are calling long distance long distance charges may apply Before placing a call for help please make sure that You have checked your Quick Start Poster and this User s Guide for installation and troubleshooting tips You have the following information available Your printer s serial number the label is on the printer s bottom Your printer s model number the label is on the front of the printer The model of the computer The version of the printer and software program if applicable IF you need help from a service technician call us while you re in front of your computer and printer That way we can help you with your questions immediately Africa Middle East Al 22 780 4111 Argentina 541781 4061 69 Australia 613 92728000 Austria 43 0 660 6386 Belgium Dutch Belgium French Brazil 32 0 2 62688 06 32 0 2 6268807 55 11 829 6612 Canada 905 206 4663 China 86 10 6262 3888 610 Czech Republic 42 2 471 7321 Denmark 45 0 39 294099 Finland 358 9 2034 7288 France 33 0 143623434 Germany 49 0 180 5258 143 Greece 301689 64 11 Hong Kong 8
7. click the Print button Using Your Printer Software Checking Printer Status You can tell the status of a printer by looking at its desktop icon Icon Description Icon Description Idle printer default Printing stopped on DESKJET 970C pester o7oc default printer E Idle printer not 63 Error on default printer DESKJET 970C default DESKJET 970C Printing on default Printer not available or DESKJET 9700 printer DESKJET 9700 connected Using Your Printer Software Page Setup Controlling Page Layout You control settings such as paper size scaling page orientation and watermarks from the HP DeskJet 900 Series Page Setup dialog box To get to this dialog box 1 Open the software program used to create your document 2 From the File menu select Page Setup Paper Size Scaling and Page Orientation Check to Make sure you correctly choose the size of automatically paper envelopes or other media you have adjust margins for in the IN tray Enter a number Two Sided Printing DeskJet 900 Series Page Setup 20 Paper Size US Letter Z 1 Two Sided Safe Margins Scaling B Orientation i U Dimensions 8 5 by 11 10 from 5 to 999 Numbers smaller than 100 reduce the image size and numbers greater than 100 enlarge it Changing size may change pagination Click the appropriate icon to choose page orientation
8. for five years after production has stopped Product Take back To return this product and ink cartridges to HP at the end of its useful life call your Local HP Sales or Service Office for instructions Energy Consumption This printer was designed with energy conservation in mind This printer averages 4 watts in stand by mode Not only does this save natural resources but it also saves money without affecting the high performance of this printer This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a US registered service mark of the US EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency aT Energy consumption in off mode When the printer is off a minimal amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off then disconnecting the end of the printer power cord from the electrical source
9. part number C6518A should be purchased separately 6 Install Printer Software a Insert the HP Printer Software CD into your CD ROM drive b Double click the HP DeskJet 900 Series Installer icon HP DeskJet 900 Series Installer C Follow the on screen instructions to complete the installation Your computer will restart when the installation is complete d After your computer restarts the DeskJet 900 Series Utility Select Printer dialog box opens Follow the instructions in this dialog box to select the HP DeskJet 900 Series printer DeskJet 900 Series Utility Select Printer To use your new printer you will first need to go to the Chooser and select it from the list of available printers Click the Chooser 1 a button ae Serr DeskJet YUU Series he E AppleShare DeskJet 900 Series Select the printer from Connect to 3 a the Connect To list DESKJET 930C E 4 Close the Chooser sss Click the Done button after you have selected the printer to start using the DeskJet 900 Series Utility 55 Setup Instructions Using an AppleTalk Connection You can print to an HP DeskJet 900 Series printer using an AppleTalk network connection if your printer is turned on and connected to your AppleTalk network with an HP JetDirect 300X External Print Server To set up an AppleTalk printer connection Your HP DeskJet 900 Series printer must be turned on and c
10. 29 21 Takaido Higashi 3 chome suginami ku Tokyo 168 8585 Latin America 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 950 Miami FL 33126 Mexico Hewlett Packard de M xico S A de C V 52 5 258 4600 S Prolongaci n Reforma 470 Fax 54 1 258 4362 Colonia Lomas de Santa Fe C P 01210 M xico D F Netherlands 033 450 1808 Hewlett Packard Nederland B V Parts Direct Service Fax O 33 456 0891 Basicweg 10 3821 BR AMERSFOORT Norway 22735926 Hewlett Packard Norge A S Express Support Drammensveien 169 171 Fax 22735611 0212 Oslo Spain Hewlett Packard Espanola S A 163114 81 Departamento de Venta de Piezas Fax 1 6 3112 74 Ctra N VI Km 16 500 28230 LAS ROZAS Madrid Sweden 8 4442239 Hewlett Packard Sverige AB Skalholtsgatan 9 Box 19 Fax 8 4442116 164 93 KISTA Switzerland Elbatex Datentechnik AG 056 279 286 Schwimmbastrasse 45 5430 WETTINGE Fax 056 279 280 United Kingdom 44 1765 690061 Fax 44 1765 690731 44 181 568 7100 Fax 44 181 568 7044 44 1734 521587 Fax 44 1734 521712 Express Terminals 47 Allhallowgate Ripon North Yorkshire Parts First Riverside Works Isleworth Middlesex TW7 7BY Westcoast 28 30 Richfield Ave Reading Berkshire RGI 8BJ United States 800 227 8164 Venezuela 58 2 239 4244 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas
11. CEAT OTE ERBMELTUEFA TOREDIG DAT LEYS LIEIL HIE LC ERIN LIST XI T CEMHVET FRY RU SHA IE THIEL URRY RRUELTR SL ASA QUIS As 2141 AME H7807 danita 21H te 212105 U Mt STS TADAS MA re ROAM HU JEA HII AES AL AUS Bo 2121 Ol AAS AAFO AAA AAS we AAA FHAAWAE SE VE ASIA ASS MS LUCH 61 62 Legal Information Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year A Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 3 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not
12. Informa es HP e Grande Sao Paulo 822 5565 Hewlett Packard Brasil S A Caixa postal 134 Rua Clodomiro Amazonas 258 Demais localidades 0800 157751 CEP 04534 011 Sao Paulo SP fav 011 829 7116 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5Gl Canada e Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Toronto 416 671 8383 Chile E Hewlett Packard de Chile SA 56 2 203 3233 Av Andres Bello 2777 Oficina 1302 Fav 56 2 203 3234 Las Condes Santiago Chile Denmark e 45991429 Hewlett Packard A S Kongevejen 25 3460 BIRKEROD fav 42 815810 Finland e 90 8872 2397 Hewlett Packard Oy o Varaosamyynti Piispankalliontie 17 e fav 90 8872 2620 02200 ESPOO France EuroParts 140857112 77101 avenue du Vieux Chemin de Saint Denis Fax 1 47 98 26 08 92625 GENNEVILLIERS Germany e 07031145444 Hewlett Packard GmbH HP Express Support Ersatzteil Verkauf Herrenberger Str 130 71034 Fav 07031 141395 BOBLINGEN International Sales Branch Hewlett Packard S A ISB 40227804N 39 rue de Veyrot 1217 MEYRIN 1 fav 41 22 780 4770 GENEVE SUISSE Italy 02 9212 2336 2475 Hewlett Packard Italiana S P A Ufficio Parti di ricambio Fav 02 92101757 Via G Di Vittorio 9 20063 Cernusco s N MI Supplies and Accessories Country Phone or Fax Address Japan 03 3335 8333 Hewlett Packard Japan Ltd
13. Local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such Local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS HP Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 includin leap y
14. Using Your Printer Software Watermarks Traditionally a watermark is an indelible image impressed on a piece of paper that is visible by holding the paper up to the light Your HP DeskJet printer can t do that but can create the illusion of a watermark by putting an image on each page of your document Your HP DeskJet 970C comes with a number of watermarks and you can create more Choose Watermark to display this window DeskJet 900 Series Page Setup a 2 0 Choose the name of the watermark file you Creating Your Own Watermark File Watermark Confidential P want to print Density dd y Slide to adjust darkness DA of the watermark Scaling Centered Choose watermark position on the page Use any drawing or other program that can save PICT files to create your own custom watermarks such as your company logo 1 Create the image and save it as a PICT file 2 Save the PICT file inside the Printing Prefs folder To find the Printing Prefs folder open the System Folder then open the Preferences folder The name you use when saving the file is the name that will appear in the Watermark dialog box Note Make the watermark with solid colors When you print the document you can use the Density control to make the watermark lighter 1 Using Your Printer Software Print Dialog Box You control settings such as number of copies all or specific
15. cartridge IF You See Ink Streaks Clean the print cartridges and the print cartridge cradle by following LG the instructions below 1 Double click the HP DeskJet 900 Series Utility icon in the Utilities folder on your hard drive s main directory 2 Click the Clean tab then click the Clean button If this does not prevent streaks follow the instructions for Manually Cleaning the Print Cartridges below Be careful not to get ink on your hands or clothing 34 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to properly clean the print cartridges and cradle you will need distilled or bottled water and cotton swabs or a similar lint free absorbent material that will not stick to the cartridges Manually Cleaning the Print Cartridges 1 Press the Power Button to turn the printer on then Lift the top cover 2 After the print cartridges move to the center and stop unplug the power cord from the back of the printer Keep new and used print cartridges out of the reach of children 3 Remove the print cartridges and place them wide side down on a piece of paper Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips these are required electrical contacts 4 Dip a clean cotton swab into distilled water and squee
16. is used on the printer wipe the printer s exterior surfaces with a soft cloth moistened with water Do not lubricate the rod on which the print cartridge cradle moves Noise is normal when the cradles move back and forth For information on cleaning print cartridges and the print cartridge cradle see Cleaning Print Cartridges on page 34 Using Your Printer Software Choosing Your Printer IF you havent already selected your HP DeskJet as the default printer in the Chooser you should do so now How you select the HP DeskJet in the Chooser depends on whether your computer is connected to the printer via USB or AppleTalk USB Connection 1 4 5 Make sure the computer and printer are turned on and your printer is connected to your computer with a USB cable From the Apple menu select Chooser In the Left side of the Chooser window click the DeskJet 900 Series icon In the right side of the Chooser window click DeskJet 970C Close the Chooser AppleTalk Network Connection 1 Make sure the computer and printer are both turned on and connected to your AppleTalk network You will need an HP JetDirect 300X External Print Server to connect the printer to your AppleTalk network From the Apple menu select Chooser Click the Active button next to AppleTalk In the left side of the Chooser window click the DeskJet 900 Series icon Select the printer zone if necessary In the right side of the Chooser cl
17. left and Lower right corners of the image In your drawing program you can place a dot above and to the left of the image in the watermark to define the corner If you don t want the dot to be visible in your printed document make the dot white Print Both Sides was selected but printing is only on one side of the paper Re attach the Automatic Two Sided Printing Module See Installing the Automatic Two Sided Printing Module on page 3 Make sure you selected Automatic on the Layout dialog box See Layout on page 14 Turn Background Printing on See Background Printing on page 16 41 Getting Help When Things Go Wrong What if Check this In Two Sided Printing the binding margin appears in the wrong place Check the Page Setup dialog box to ensure you have checked Two Sided Safe Margins and selected the correct paper orientation See Page Setup Controlling Page Layout on page 10 Make sure you selected the right Binding option in the Layout dialog box See Layout on page 14 Print order front to back or back to front isn t working Turn Background Printing on See Background Printing on page 16 Print Cartridge Status Light won t stop blinking See Print Cartridge Status on page 29 Make sure the printer s top cover is closed The printer is jammed See Clearing a Paper Jam on page 43 You ha
18. of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to Locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Plastic parts have been primarily designed in no more than two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points Printer Packaging The packaging materials for this printer have been selected to provide maximum protection for the Least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic parts are marked according to international standards All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer Product Longevity To ensure the longevity of your DeskJet Printer HP provides the following Extended Warranty HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components HP SupportPack must be purchased by the customer within 30 days of purchase Contact the nearest HP dealer about this service Spare Parts and Consumables are available
19. on plain paper HP Bright White Inkjet Paper and HP Premium Inkjet Heavyweight Paper From the File menu select Page Setup Check the Two Sided Safe Margins box then click OK From the File menu select Print ak U N Choose Layout from the General pop up menu See Print Dialog Box on page 12 for instructions 6 In the Layout dialog box check the Print Both Sides box and select Automatic 7 Click on either the Book or Tablet icon to choose the correct page orientation 8 Make any other formatting selections from other Print dialog boxes then click Print Using Your Printer Y Note After one side of the page is printed on the paper is held while the gt ink dries Once the ink is dry the paper is pulled back in and the reverse side is printed As each page is finished the page will drop into the OUT L tray Note if you have problems with Two Sided Printing see Basic N _ Troubleshooting beginning on page 39 J Basic Printer Maintenance Because the printer ejects ink onto the paper in a fine mist ink smudges will eventually appear on the printer case Follow the cleaning instructions provided below Do not clean the interior of the printer Keep all fluids away from the interior To remove stains smudges and or dried ink from the exterior of the printer use a soft cloth moistened with water Do not use household cleaners or detergent In the event that a household cleaner or detergent
20. or Automatic Two Sided Printing Module attached The printer automatically prints the odd numbered pages first The printer then displays a message on your computer screen telling you how to reload the paper for printing the even numbered pages Page Setup Paper Size Choose appropriate size Orientation Choose appropriate orientation Paper Type Quality Paper Tipe Choose HP Premium Inkjet Paper Print Quality Choose Best then check Mirrored Printing Layout Pages er Sheet 1 Print Both Sides Unchecked When you print a mirrored image document the text and pictures are flipped horizontally from what you see on your computer screen For best results use HP Iron On T Shirt Transfers 25 ED Using Your Printer Software 26 HP DeskJet 900 Series Utility Window The HP DeskJet 900 Series Utility is Located in the Utilities folder on your hard drive s main directory The HP DeskJet 900 Series Utility window has six panels as shown below O HP DeskJet 900 Series Utility H Ink Level Calibrate Select which allows you to select the HP DeskJet 970C from the list of printers connected to your computer see Select Panel on page 27 WOW which demonstrates the HP DeskJet 970C s print quality Ink Level which displays the approximate amount of ink remaining in each print cartridge Test which allows you to print a test document Clean which allows you to automatica
21. support home_products You ll get instant access to everything from helpful printing tips to the latest product and software updates 24 hours a day seven days a week all at no charge to you ANA xD HP Customer Care User Forums user forums Simply review existing messages left by other HP users to later for ideas and suggestions from knowledgeable users and system operators You gt They re friendly Theure find the answers you re Looking for can access the user forums directly from informative Check out our online You can also post your questions then check back http www hp com support home_products Printer Software Printer software also referred to as a printer driver allows your printer to talk with your computer HP provides several options for getting printer software and updates Download the printer software by accessing HP s web site http www hp com support home_products Ifyou are in the U S and need a software update you can order by calling 661 257 5565 Software updates are available for the cost of the CDs plus shipping Ifyou are outside the U S and cannot download the driver from HP s web site call the HP Customer Care Center nearest you See page 46 of repair simply call the HP Customer Care Center A trained repair process for you This service is free during your printer s standard warranty Beyond the HP Customer Care Repair IF your HP printer is ever in need
22. 00 96 7729 Hungary 36 1 252 4505 India 9111 682 60 35 Indonesia 6221 350 3408 Ireland 353 0 1662 5525 Israel 972 9 9524848 Italy 39 0 2 264 10350 Japan Tokyo Japan Osaka 81 3 3335 8333 81 6 838 1155 Korea 82 2 3270 0700 Malaysia 03 2952566 Mexico D F 326 46 00 Mexico Guadalajara 669 95 00 Mexico Monterrey 378 42 40 Middle East Africa 4122 780 4111 Netherlands 31 0 20 606 8751 New Zealand 09 356 6640 Norway 47 0 22 116299 Philippines 65 272 5300 Poland 48 22 519 06 00 Portugal 351 0 144 17199 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 9 02321123 Sweden 46 0 8 6192170 Switzerland 41 0 84 8801111 Taiwan 886 2 2717 0055 Thailand 66 2 661 4011 Turkey 90 1224 59 25 United Kingdom 44 0 171 512 5202 U S 208 344 4131 Venezuela 58 2 239 5664 After the Warranty You can still get help from HP for a fee Prices are subject to change without notice Online help is still available for free For quick questions in the United States only call 900 555 1500 The charges are 2 50 per minute and begin when you connect with a service technician For calls from Canada or for calls in the U S that you anticipate might be longer than ten minutes in Length call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard lL during your phone call it is determined that your printer requires repair and you are within your printer s hardware warranty period your
23. 1071 Venezuela Apartado Postal 50933 Caracas 1050 Elsewhere in the world Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto CA 94304 U S A 51 CE Supplies and Accessories NOTES 52 Setup Instructions Using a USB Connection You can connect your HP DeskJet 900 Series directly to your computer using a USB cable if your computer supports USB Universal Serial Bus Before you connect your printer to your computer make sure your configuration meets these requirements Your computer must support USB You will need a USB compliant interface cable such as HP Part Number C6518A Your computer must be turned on and running MacOS 8 1 or higher 1 Attach Automatic Two Sided Printing Module a Turn knob on printer s Rear Access Door counter clockwise and remove door b Insert module into back of printer 2 Plug in Electrical Power Cord 53 A D Setup Instructions 3 Load White Paper Printable Side 4 Insert Print Cartridge a Press Power Button to turn on printer b Remove vinyl tape from print cartridges Do NOT touch or remove copper strip on print cartridges c Open top cover then insert print cartridges Close top cover Printer will print a calibration page Tri Color 54 Setup Instructions 5 Connect USB Cable gt You can connect to any USB port A USB cable such as an HP USB Compliant Interface Cable
24. 37 Power Cord China Taiwan Philippines 8120 8346 Power Cord Korea 8120 8339 Power Cord Europe Jordan Lebanon North Africa Israel Russia Baltic 8120 8340 countries Thailand Indonesia Caribbean Latin America Other Replaceable Parts DJ970C Series Printer Top Cover Access Door Assembly C6426 60010 DJ970C Series Printer Cleanout Access Door Assembly C6426 60038 DJ970C Series Automatic Two Sided Printing Module C6426 60033 47 Supplies and Accessories Printer Quick Start Posters and User s Guides for Macintosh Most HP printer documentation is available for viewing and printing at http www hp com support home_products language Quick Start Poster Users Guide Part Numbers Part Numbers Dutch C6429 90115 C6429 90103 English C6429 90107 C6429 90096 French C6429 90108 C6429 90097 German C6429 90109 C6429 90098 Greek C6429 90116 Italian C6429 90110 C6429 90099 Japanese C6429 90M1 C6429 90100 Portuguese C6429 90114 C6429 90104 Spanish C6429 90112 C6429 90101 Swedish C6429 90113 C6429 90102 Turkish C6429 90117 Supplies and Accessories Paper and Other Media Availability of special media varies by country Paper Type Description Part Number HP Bright White Inkjet Paper A4 210 x 297 mm 200 sheets C5977A A4 210 x 297 mm 500 sheets C1825A U S letter 200 sheet
25. ADA WW WW W xD Su HP Customer Care Thank you for buying an HP DeskJet printer Because HP wants owning your printer to be a trouble free experience we back your purchase with HP Customer Care award winning service and support that includes HP Customer Care Online Click your way to a quick solution http www hp com support home_products is a great place to start for answers to questions about your HP DeskJet printer 24 hours a day seven days a week HP Customer Care User Forums Go online anytime and you will also find helpful user forums a great source of ideas and suggestions for using your HP DeskJet printer You can access the user forums directly from http www hp com support home_products HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call See page 46 in this User s Guide for phone numbers HP DeskJet Printer User s Guide for Macintosh 970C Series English LA prciano Expanding Possibilities Acknowledgments Apple the Apple logo AppleTalk ColorSync the ColorSync logo EtherTalk Finder LocalTalk Mac Macintosh MacOS PowerBook Power Macintosh and QuickDraw are trademarks of Apple Computer Inc registered in the U S and other countries Notice The information contained in this document is subject to change without notice Hewlett Packard Compan
26. Labels U S Letter A4 Transparencies U S Letter A4 216 x 279 mm 8 5 x 11 in 216 x 356 mm 8 5 x 14 in 184 x 279 mm 7 25 x 10 5 in 210 x 297 mm 148 x 210 mm 182 x 257 mm 77 to 216 mm 3 0 to 8 5 in 77 to 356 mm 3 0 to 14 in 216 x 279 mm 8 5 x 11 in 210 x 297 mm 105 x 241 mm 4 3 x 9 5 in 111 x 146 mm 4 37 x 5 75 in 220x110 mm 114x162 mm 76 x 127 mm 3 x 5 in 102 x 152 mm 4 x 6 in 127 x 203 mm 5 x 8 in 105 x 148 5 mm 100 x 148 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm Specifications Minimum Printing Margins The printer cannot print outside a certain area of the page so you must make sure the contents of your document fall within the printable area When you use nonstandard paper sizes and select the Custom Paper Size setting from the Page Setup window the paper width must be between 3 and 8 5 inches 77 and 215 mm and the paper length must be between 3 and 14 inches 77 and 356 mm These margins do not apply when you are using the Automatic Two Sided Printing Module Letter and Legal Paper Left 6 4 mm 0 25 in Right 6 4 mm 0 25 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in A4 Paper Left 3 4 mm 0 134 in Right 3 4 mm 0 134 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Executive A5 B5 and Custom Paper Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 i
27. UT tray 2 Load paper into the IN tray 3 Slide the paper guides snugly against the sheets Aln the Layout dialog box click Print Both Sides then select either the Book or Tablet icon and uncheck Automatic 5 Choose the print settings that match the type and size of your paper 6 Begin printing 7 Carefully follow the reloading instructions displayed on your computer screen 8 When the paper is properly reloaded click Continue in the message box on your computer screen 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Load the transfer paper one sheet at a time on top of other paper in the IN tray transparent side or the side on which you wish to print down 3 Slide the paper guides snugly against the sheets 4 Choose the print settings that match the type and size of your iron on transfers 5 Print your transfers 24 See next page Using Your Printer Software HP print settings to choose Guidelines to remember Page Setup Paper Size Choose appropriate size Orientation Choose appropriate orientation Paper Type Quality Paper Tyee choose appropriate type Print Quality Choose Normal Layout Pages per Sheet 1 Print Both Sides Check this box then choose the Book icon for binding on the side or Tablet icon for binding at the top Uncheck Automatic You can do manual Two Sided Printing with either the Rear Access Door
28. affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 IF HP receives during the applicable warranty period notice of a defect in any software media or hk cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any aa product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option 6 IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and Frances Departements D Outre Mer for those excepted areas the warranty is
29. ature printer failure D Using Your Printer Paper Trays IN Tray IN tray pushed in You place paper and other media types for printing in the IN tray Pull out this tray for easy loading Once you insert the media you want to use slide the paper guides so they rest snugly against the media Be sure to slide all media as far as it will go into the IN tray Width paper guide Length paper guides OUT Tray The printer sends its completed pages to the OUT tray The OUT tray has two different positions Down For most types of printing except banners The down position also allows single envelope printing E OUT tray down Up For ease of loading media in the IN tray and for banner printing i gt Using Your Printer Automatic Two Sided Printing The Automatic Two Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page Installing the Automatic Two Sided Printing Module 1 Turn the knob on the printer s Rear Access Door counter clockwise and remove the door Using Your Printer 2 Press the button on each side of the Automatic Two Sided Printing Module and insert the module into the back of the printer 3 Release the buttons Printing with the Automatic Two Sided Printing Module 1 Load appropriate paper Note Not all paper types or sizes work with the Automatic Two Sided Printing Module You can print
30. ction MacOS version 7 6 1 or later System Requirements USB Connection PowerPC MacOS based computer with a USB port MacOS version 8 1 or later 32 MB RAM 8 MB minimum available hard disk space AppleTalk Connection 68030 or 68040 Mac or PowerPC MacOS based computer MacOS version 7 6 1 or later 16 MB RAM 8 MB minimum available hard disk space Memory 2 MB built in RAM 4 KB buffer Buttons Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light I O Interface Centronics Parallel IEEE 1284 Compliant with 1284 B receptacle Universal Serial Bus Dimensions With Automatic Two Sided Printing Module 440 mm wide x 196 mm high x 430 mm deep 17 32 in wide x 7 72 in high x 16 93 in deep Without Automatic Two Sided Printing Module 440 mm wide x 196 mm high x 370 mm deep 17 32 in wide x 7 72 in high x 14 56 in deep Weight With Automatic Two Sided Printing Module 6 8 kg 15 lb without print cartridges Without Automatic Two Sided Printing Module 5 9 kg 15 lb without print cartridges Operating Environment Maximum operating temperature 41 to 104 F 5 to 40 C Humidity 15 to 80 RH noncondensing Recommended operating conditions for best print quality 59 to 95 F or 15 to 35 C 20 to 80 RH noncondensing Storage temperature 40 to 140 F 40 to 60 C Power Consumption 2 watts average maximum when off 4 watts average maximum non printing 25 watts average maxim
31. ear calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hardware software irmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 g o Index A accessories iii 47 AppleTalk connection 7 Automatic Two Sided Printing ink drying 5 Layout panel 14 manual 22 24 module installation 3 paper jams 43 paper types 4 B background printing 16 17 banners choosing paper for 23 58 metric sizes 58 minimum margins 59 printing 22 Best mode 14 57 print speed 57 bi directional cable iii binding book 24 tablet 24 black and white printing 15 book binding 24 brightness 15 buttons Cancel 1 12 Power 1 Print 12 Resume 1 43 Revert to Default 12 Save Settings 12 C cables connecting 39 parallel iii recommended iii USB iii Cancel button 1 12 capacity paper tray iv cards choosing paper for 58 greeting 18 metric sizes 58 minimum margins 59 printing 18 20 change printers 17 change the order of print jobs 17 cleaning print cartridges 35 printer 5 Color panel 15 color resolution 57 color tone 15 ColorSync 15 computer controlling from 1 7 connections AppleTalk 7 USB 7 Customer Care 45 customer support 45 D default printer 8 delete a print job 17 desktop printing 8 dimensi
32. either missing improperly installed the wrong print cartridge for the printer defective 1 Insert print cartridge if there is none 2 Reinsert print cartridge if there is one 3 If the above do not solve the problem verify the cartridge is an HP 51645 Series cartridge 4 If the problem persists replace the cartridge Color print cartridge low on ink Color print cartridge is running low on ink Consider replacing the color cartridge with an HP C6578 Series cartridge Black print cartridge low on ink Black print cartridge is running low on ink Consider replacing the black cartridge with an HP 51645 Series cartridge Print cartridges OK Print cartridges are operational No problems 30 Using and Caring for Your Print Cartridges Replacing Print Cartridges NS Note When buying replacement print cartridges check the part numbers DN ia carefully The print cartridge numbers for your printer are Black HP 51645 Series Tri Color HP C6578 Series J Note When a print cartridge runs out of ink leave the empty cartridge in the cradle until you can replace it The printer does not print with only one print cartridge in the cradle To replace a print cartridge 1 Press the Power Button to turn on the printer The print cartridges will move Open the top cover and raise the cradle latch Lift the print cartridge out of the cradle and discard i
33. flashes when one or both of your print cartridges are low on ink improperly installed or malfunctioning It will also flash if you are trying to use the wrong print cartridge type If the problem is low ink the light will stop flashing when you open the top cover For any other print cartridge related problem the Print Cartridge Status Light will continue to flash To check the status of your print cartridges open the printer s top cover The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons Color print Black print cartrid cartridge low on ink pee aj A Problem with black print cartridge Print cartridges OK Problem with color print cartridge Yellow indicator arrow 29 Using and Caring for Your Print Cartridges When the Print Cartridge Status Light flashes open the printer s top cover and follow the instructions below If the arrow points to lt means To solve the problem Problem with color print cartridge The print cartridge is either missing improperly installed the wrong print cartridge for the printer defective 1 Insert print cartridge if there is none 2 Reinsert print cartridge if there is one 3 If the above do not solve the problem verify the cartridge is an HP C6578 Series cartridge 4 If the problem persists replace the cartridge Problem with black print cartridge The print cartridge is
34. ge Layout ooooooccocccconcccomo 10 Print RIE Lee ana capita 12 Printing on Different Types of Paper and Media oooo oooo 18 HP DeskJet 900 Series Utility Window oooooooocccccom o 26 Using and Caring for Your Print Cartridges Print Cartridge TTT 29 Replacing Print Cartridges ss ee e e cee eee K K 31 Storing Print Cartridges cis ses ee e e e e e e e e e e e e e e ee 33 Cleaning Print Cartridges nic tsicivcsaurceinwserpatediwaratendioans 34 Damage Resulting from Refilling the Print Cartridges 37 Getting Help When Things Go Wrong Basic Troubleshooting viccpie ts jelds e e e e e e e e e ee 39 Clearing a Paper Jam see eee e e e 43 HP Customer Care lt x srar ER Ra ira di 45 Supplies and Accessories Part Names and Numbers ocn 47 Printer Quick Start Posters and User s Guides for Macintosh 48 Paper and Other Media cece ee cece eee ee ence eee eeeeees 49 Ordering Information ooooooccccocccnncccnoccncnccccn cece 50 Table of Contents Appendix A Appendix B Appendix C Setup Instructions Using a USB Connection sss e ee e e e e e e e e e e e e e 53 Using an AppleTalk Connection sees eee e e e e e e e e e e cones 56 SPECIICALONS aria 57 Legal Information Regulatory Notices store 6l Limited Warranty Statement eee e e e e e e e e e e e e e ec eeenn ee ceeee 62 HP Year 2000 Warnan arranca dd 62 OET EEES AA O A T 63 Introduct
35. h plastic or clear labels 21 Using Your Printer Software What do you want to print What you need to do Transparencies Adhesive strip 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Fan the edges of the transparency sheets to separate them then align the edges 3 Insert a stack of up to 30 transparency sheets rough side down and the adhesive strip towards the printer 4 Slide the paper guides snugly against the transparencies 5 Choose the print settings that match the type and size of the transparencies 6 Print the transparencies 7 The printer waits for transparencies to dry before releasing them automatically Press the Resume Button to continue printing 1 Tear off the number of sheets up to 20 you need 2 Tear off and discard the perforated strips if any 3 Slide out the paper guides and remove all paper from the IN tray 4 Raise the OUT tray and Leave it in the Up position 5 Put the paper in the IN tray so that the unattached edge is at the top of the stack Insert the first edge into the IN tray until it stops Make sure the IN tray is pushed in 6 Slide paper guides snugly against the sheets 7 Choose the appropriate paper type size and orientation 8 Print the banner Posters 1 Load paper in the IN tray 2 Slide the paper guides snugly against the sheets 3 Choose the print settings that match the type and size of your poster
36. he Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 415 857 1501 NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures gt Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 CORES TR HILI TEE EAS BAS VCCI OB CE3X lt 1571BIBBMZECI CORB ZERE
37. ick DeskJet 970C Close the Chooser Using Your Printer Software Other Ways to Select a Default Printer Besides using the Chooser you can also select a default printer in the Following ways Select the desired printer by clicking on the menu bar printer icon at the top of the screen and choosing the DeskJet 970C Fyour control strip is on then select the desired printer by clicking the printer icon at the bottom of the screen and choosing the DeskJet 970C Drag the document you want to print to the desktop icon of the printer you want to use Double click the icon of the HP DeskJet printer you want to use and choose Set Default Printer from the Print menu The Print command will send your documents to this printer until you select a new default printer IF you switch printers check your document before you print it to see whether the formatting or pagination changed Desktop Printing Desktop printing is useful when you have a number of documents to print at once or when you have a document that is already formatted for printing on a particular printer There are two methods to print documents from the desktop To perform desktop printing either Drag the icons of the documents you want to print to the desktop icon of the printer you want to use or Select the icons of the documents you want to print then choose Print from the File menu When the Print dialog box appears select your print options then
38. ing Help When Things Go Wrong If the Rear Access Door is attached and the paper jam is in the back of the printer 1 Turn the knob on the Rear Access Door counter clockwise and remove the door 2 Pull the jammed paper out of the printer then replace the Rear Access Door Note If you were printing labels see if a label has come unglued from a label sheet while going through the printer Note if after clearing the paper jam the print cartridge cradle sticks remove and reinstall the print cartridges For instructions see Replacing Print Cartridges on page 31 Getting Help When Things Go Wrong HP DeskJet printers set the standard for quality and reliability so you have HP Customer Care made an excellent choice Che Should you need help however HP Customer Care s award winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having Whether online by fax or by phone you ll find the support you need and you ll find it fast Electronic Support Information IF you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer HP Customer Care Online Click your way to a quick solution A great place to go for answers to questions about HP products is HP Customer Care online at http www hp com
39. ion Thank You For Buying an HP DeskJet Printer Here s what comes in the box IF something is missing talk to your HP dealer or call HP Customer Care See HP Customer Care by Phone on page 46 for the appropriate telephone number Printer Documents about your printer Automatic Two Sided Printing Module Printer software l Black print ke ie F gt cartridge CE Color print SS Z o cartridge Quick Start Power cord poster Note You will need to buy a USB to USB printer cable or an HP JetDirect 300X External Print Server to connect your HP DeskJet printer to your computer See page 47 for ordering information Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with special features that improve print quality giving you a competitive edge Exceptional print quality gt Stunning photo quality through HP s Color Layering Technology Laser quality black text Excellent print quality on plain paper Uncompromising performance Print speeds of up to 12 pages per minute for black text and 10 pages per minute for text with color graphics Efficient fast photo image printing Features that expand your printing possibilities Innovative easy to use Automatic Two Sided Printing Large capacity paper tray that holds up to 150 sheets Network capable supports HP JetDirect 300X External Print Server Finding More Information This Users Guide shows you how to o
40. ll Back To Front From To Print Quality Normal Print Order 8 Front To Back F BS Paper Type Plain Paper ColorSync Off Print On One Side Image Color Print In Background Save Settings IF you don t want to print the entire document This area displays options set in other enter the beginning and ending page numbers Print panels you want to print You may also choose the following options from the General menu Paper Type Quality see Paper Type Quality on page 14 Layout see Layout on page 14 Color see Color on page 15 Background Printing see Background Printing on page 16 Ink Controls see Basic Troubleshooting beginning on page 39 13 Using Your Printer Software Paper Type Quality DeskJet 900 Series 2 0 Paper Type Quality Choose from a wide F l Paper Typ range of paper types Print Quality Print Quality Drafi Draft Quick printing Normal Every day printing High Res Photo Best Highest quality Aa High Res Photo Only O Mirrored Printing for photo media SH Prints a mirrored a Layout This dialog box allows you to specify the number of pages printed on each sheet of paper or to print a poster by specifying the number of pages printed across and down You also set Two Sided Printing options from this dialog b
41. lly clean your print cartridges Calibrate which allows you to automatically align the Color and Black print cartridges Simply click a panel then choose your option s ED Using Your Printer Software Select Panel Use this panel when any of the functions on the Utility window prompt you to select a printer For example if you want to calibrate your printer by choosing the Calibrate panel you will be prompted to first select your printer if it is not already selected To select your printer from within the HP DeskJet 900 Series Utility window 1 Click the Select panel on the Utility window 2 Select the type of connection between your printer and computer either USB or AppleTalk 3 Ifyou are on a large AppleTalk network choose the printer Zone 4 Inthe Connect To list choose the DeskJet 970C HP DeskJet 900 Series Utility wow Ink Level Test Clean Calibrate Select The Select panel allows you to choose the printer that will receive the files and commands that you send from this program Select Connection Fus ARRE Select Printer Zone Settings Connect To DESKJET 970C To select this printer in the Chooser and create a desktop printer 27 E Using Your Printer Software NOTES 28 Using and Caring for Your Print Cartridges Print Cartridge Status Print Cartridge Status Light The Print Cartridge Status Light
42. ment itself Hold pause a print job Select the job title or icon then click the Pause button The print request will pause until you select its title again and click the Resume Button or Drag the document icon to the Waiting to Print list of documents Mark a print request Urgent Select the job title or icon then click the small clock In the dialog box that appears click Urgent This moves the print request to the top of your list Print at a specific time Select the job title or icon then click the small clock In the dialog box that appears click At Time then set the time and date to print Sort change the order of print jobs From the View menu choose the title of the column by which you want to sort or choose To see and change the print order sort by Print Time Drag and drop the print job title to the desired place in the List Stop and restart printing Choose Stop Print Queue from the Printing menu To resume printing choose Start Print Queue This is a good way to save print requests when using a PowerBook while away from your printer Change printers To move a print job from one printer to another printer of the same type Drag the icon for the print request to the icon of the desired printer IF you re not sure whether the two printers are of the same type try moving the print request anyway the printer software won t let you move a print reque
43. n Cards 3 x 5 4 x 6 5 x 8 and A6 Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Hagaki Postcards Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Envelopes Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Banners A4 210 x 297 mm 8 27 x 11 7 in Left 3 4 mm 0 134 in Right 3 4 mm 0 134 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in Banners Letter 8 5 x 11 in Left 6 4 mm 0 25 in Right 6 4 mm 0 25 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in Photo with tear off tab 112 x 152 mm 4 x 6 5 in Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 3 2 mm 0 125 in Bottom 3 2 mm 0 125 in 59 60 Legal Information Regulatory Notices Hewlett Packard Company Models C6429A C6429B This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with t
44. onnected to your AppleTalk network with an HP JetDirect 300X External Print Server Your computer must be turned on and connected to your AppleTalk network AppleTalk must be active on your computer Your computer must be running MacOS 7 6 1 or higher IF your configuration meets these requirements see AppleTalk Network Connection on page 7 to set up an AppleTalk network connection Connecting Your Printer to an HP JetDirect 300X External Print Server IF you would Like to print to an HP DeskJet 900 Series printer but your printer is not connected to an HP JetDirect 300X External Print Server connect the printer to an HP JetDirect 300X External Print Server according to the instructions that came with the print server then see AppleTalk Network Connection on page 7 to set up an AppleTalk network connection Specifications DeskJet 970Cxi model no C6429A DeskJet 970Cse model no C6429B Black Text Print Speed Draft 12 pages per min Mixed Text with Color Graphics Print Speed Draft 10 pages per min Duty Cycle 5 000 pages per month Black TrueType Text Resolution depends on paper type Draft 300 x 600 dpi Normal 600 x 600 dpi Best 600 x 600 dpi Color Resolution depends on paper type Draft 300 x 600 dpi Normal Color Layering Best Color Layering Print Technology Drop on demand thermal inkjet printing Software Compatibility USB Connection MacOS version 8 1 or later AppleTalk Conne
45. ons 57 door rear access 43 downloading new software 45 Draft mode 14 57 print speed 57 drivers See printer software duty cycle 57 E energy usage 57 envelope slot 2 envelopes choosing 58 metric sizes 58 minimum margins 59 printing multiple 18 printing single 18 environment operating 57 F FCC statement 61 features iv foreground printing 16 G General panel 12 getting help See help grayscale 15 greeting cards 18 H help electronic iv information sources iv on the printer iv technical support 45 web sites and user forums iv High Res Photo mode 14 HP Color Matching 15 HP Customer Care 45 HP JetDirect 300X External Print Server iv 7 42 47 I O interface 57 icons print cartridge status 30 printer status 9 IN tray 2 capacity of 58 ink drying cycle 5 streaking 34 installing Automatic Two Sided Printing module 3 iron on transfers 24 J jams See paper jams L labels and paper jams 43 choosing types to use 58 printing 20 Layout panel 14 LED indicator statement 61 lights 63 Index Online 1 Print Cartridge Status 1 29 32 Resume 1 M maintenance print cartridges 29 printer 5 manual two sided printing 22 margins banners 59 minimums by paper type 59 media size 58 weight recommended 58 metric paper sizes 58 modes Best 14 57 Draft 14 57 High Res Photo 14 57 Normal 14 57 printing speeds 57 N noise emissions 58 printer 5 Normal mode 14 57 print speed 57
46. ontrolling 1 7 dimensions 57 driver updates 45 drivers 45 list of parts iii maintenance 5 noise 5 58 online help iv package contents iii paper trays 58 rear access door 3 recommended cables iii selecting default 8 setting up iii software updates 45 Index specifications 57 status 9 weight 57 printer software 45 printing banners 22 cards 18 from the desktop 8 iron on transfers 24 labels 20 multiple envelopes 18 over a network iii photographs 20 posters 14 22 quality 34 single envelope 18 stop restart 17 transparencies 22 types of media 18 printing problems 33 39 problems ink streaks 34 installing printer software 39 paper jams 43 print cartridges 33 printing 39 setup 39 using refilled print cartridges 37 watermark 41 Q quality iv printing 34 R rear access door 3 43 recycle 67 regulatory notices 61 replacing print cartridges 31 resolution black 57 color 57 True Type Text 57 restart printing 17 Resume button 43 57 Resume light 57 Revert to Default button 12 5 saturation 15 Save Settings button 12 scaling 10 Select panel 27 selecting a default printer 8 setting up printer iii setup additional information 39 problems 39 single envelope slot 2 size media 58 software HP JetDirect 300X External Print Servers iv 7 print server iv 7 printer 45 updates 45 software compatibility 57 sort the order of print jobs 17 specifications 57 speed printing 57 status Print Cartridge Statu
47. ox Check here to print on Choose the number of both sides of the paper Kiev orio prn on each sheet DeskJet 900 Series or Print a poster layout S Choose the size of your poster by choosing the l r number of pages across 1 Pages per Sheet 3 and down 2x2 3x3 or 4x4 Print Borders Check to print a border O Print Both Sides around each page Binding m e Manual Automatic If you check Print Both Sides choose the appropriate method anualor Automatic if using the Automatic rai IF you check Print Both Sides choose appropriate Binding side or top 14 Using Your Printer Software Color Your HP DeskJet 970C uses HP s Color Matching technology to intelligently analyze each element on a page text graphics and photographs and provide the best color output DeskJet 900 Series 20 Choose HP Color Color C Matching default ColorSync Image Grayscale print in shades of gray S Black White no Saturation color Muted Vibrant Brightness j Slide to adjust Darker ZN Saturation Color Tone Brightness rot Y rk Color Tone Cooler Warmer HP Color Matching is the default Image setting on the Color panel While you can adjust saturation brightness and color tone with the sliders that appear when you choose this option the center position of the sliders is optimized for most
48. page Using Your Printer Software HP print settings to choose Guidelines to remember Page Setup Paper Size Choose appropriate card size Orientation Choose Portrait icon Paper Type Quality Paper Type Choose Plain Paper Print Quality Choose Normal Layout Pages per Sheet 1 Print Both Sides Unchecked For ease of loading small cards raise the OUT tray After you have inserted the cards lower the OUT tray Align the card edges before inserting the cards Page Setup Paper Size Choose appropriate paper size Orientation Choose appropriate orientation Paper Type Quality Paper Tipe Choose photo paper type Print Quality Choose Best Layout Pages er Sheet 1 Print Both Sides Unchecked For best results use HP Premium Photo Paper Glossy or HP Plus Premium Photo Paper Matte or Glossy Page Setup Paper Size Choose A4 or Letter 8 5x11 in Orientation Choose appropriate orientation Paper Type Quality Paper Tees Choose Plain Paper Print Quality Choose Norma Layout Pages per Sheet 1 Print Both Sides Unchecked Use only paper labels that are designed specifically for use with inkjet printers Never load more than 20 sheets at one time Use only full sheets of labels Make sure the sheets are not sticky wrinkled or pulling away from their protective backing Do not use plastic or clear labels The ink will not dry when used wit
49. pages to print paper type print quality page Layout color and background printing from the HP DeskJet 900 Series Print dialog box To get to this dialog box select Print from your software program s File menu DeskJet 900 Series 2 0 Save Settings Revert to Defaults Copies 1 Print Order 8 Front To Back ig Pages All O Back To Front O From i To Print Quality Normal Paper Type Plain Paper Image Color ColorSync Off Print On One Side Print In Background Buttons There are four buttons at the bottom of every Print dialog box Save Settings which saves any print settings you select Revert to Defaults which returns your print settings to the original HP defined settings Cancel which cancels settings you have entered and closes the Print dialog box Print which starts printing General General is the default panel selected in the Print dialog box menu This panel lets you select the number of copies you want to print whether you want to print the entire document or select pages and whether you want to print from the front of your document or begin printing from the end forward 12 Using Your Printer Software Indicate whether you want to start printing from the first page or from the Last page Click to display a list of other print control panels Enter the number of copies you want to print DeskJet 900 2 0 Copies fi Pages A
50. perate your printer For more information Use the Quick Start Poster for installation Turn on balloon help in the Help menu Move your cursor over any print setting to view an explanation Visit the HP web site on the Internet at http www hp com support home_products or http www hp com for the latest product information troubleshooting and printer software updates Using Your Printer Buttons and Lights The buttons on the front of your HP DeskJet printer enable you to turn the printer on and off cancel a print job or resume printing The lights provide you with visual cues about the state of your printer The buttons and lights from Left to right are G Cancel Button Press this button to cancel the current print job in the printer Print Cartridge Status Light When lit the light above this symbol indicates that you need to check the status of your print cartridges See Print Cartridge Status on page 29 Resume Button and Light Whenever the light above the Resume Button flashes press the Resume Button to continue printing Q Button and Light Use the Power Button to turn the printer on and off The green light above the Power Button flashes when the printer is processing information Vetala Use only the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause prem
51. phone charges will be reversed Extended Warranty Options IF you would like to extend your printer coverage beyond the one year factory warranty you have the Following options Consult your reseller to get extended coverage If your reseller does not offer service contracts please call HP directly and ask about our HP Service Agreements In the U S call 800 446 0522 in Canada call 800 268 1221 For HP Service Agreements outside the U S and Canada contact your local HP Sales Office Supplies and Accessories Part Names and Numbers Part Name Part Description Part Number Interface Cables HP IEEE 1284 Compliant Parallel Interface Cable With one 1284 A connector for the computer port and one 1284 B connector for the printer port 2 meter length C2950A 3 meter length C2951A HP USB Compliant Interface Cable 2 meter length C6518A HP JetDirect Print Servers HP JetDirect 300X External Print Server Ethernet 802 3 RJ 45 lOBase T IOOBase Tx Single Port J3263 Print Cartridges Print Cartridge O Black HP 51645 Series Print Cartridge o HP C6578 Series Tri color Power Cords Power Cord U S Canada Brazil Latin America Saudi Arabia 8120 8330 Power Cord Japan 8120 8336 Power Cord U K Singapore Malaysia Middle East Hong Kong 8120 8341 Power Cord South Africa 8120 8347 Power Cord India 8120 8345 Power Cord Australia Argentina 8120 83
52. printing uses and types of media The ColorSync setting can be used for color matching with other computers using the ColorSync matching system Grayscale prints in shades of gray With this setting you also have the option to optimize printing for fax and photocopy Black amp White prints only in black and white no color no gray 15 16 Using Your Printer Software Background Printing Choose Background if you want to continue working while printing takes place IF you choose Foreground printing you won t be able to work on other tasks until the printing is complete but printing will be faster Choose DeskJet 900 Series 20 Background to continue working Background Printing while printing deis for rintin O Foreground aster printing 8 Background PrintTime Urgent 8 Normal Click the button that matches the OQ Printat 4 29 99 9 12AM desired timing for Q Put document on hold your print job e rm The following table describes additional features available when using background printing To access these features from the desktop double click the HP DeskJet 970C printer icon Using Your Printer Software Background Printing Instructions Options Delete a print job Select the job title or icon then click the Trash icon or Drag the documents icon to the Trash on your desktop These methods delete only the print job not the docu
53. r HP DeskJet printers including genuine factory filled HP print cartridges Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties Note When buying replacement print cartridges check the part numbers carefully The print cartridge numbers for your printer are Black HP 51645 Series S Tri Color HP C6578 Series 37 38 Using and Caring for Your Print Cartridges NOTES Getting Help When Things Go Wrong Basic Troubleshooting The following table lists the most common printing problems and their solutions What if Check this You have problems with installation Make sure your printer is on and all connections are secure Close any virus protection programs that are running on your computer Insert the printer software CD into your computer select Uninstall from the Installer then repeat the installation procedure IF you have been using Apple s QuickDraw GX software turn it off Your HP DeskJet printer is not compatible with QuickDraw GX IF you are still having problems with the installation call an authorized HP dealer or HP Customer Care representative For the phone number of the support center nearest you see HP Customer Care by Phone on page 46 Printer software isn t working from the CD Make sure your CD ROM drive is working by inserting a CD that you know works IF you su
54. s light 1 stop printing 17 stuck paper See paper jams supplies 47 T tablet binding 24 technical support 45 transfers printing 24 transparencies printing 22 trays envelope slot 2 IN tray 2 58 OUT tray 2 58 troubleshooting 39 True Type Text resolution 57 two sided printing See Automatic Two Sided Printing U updates for software 45 urgent print requests 17 USB connection 7 Utility window 26 27 34 36 W warranty extensions 46 statement 62 watermark 11 adjusting appearance 11 creating new 11 problems with 41 web site iv weight paper 58 printer 57 recommended media 58 65 66 NOTES Index Environmental Statement Hewlett Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing Life Reduction and Elimination Paper Use The printers automatic manual two sided printing capability reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard manufacturing processes Recycling Design for recycling has been incorporated into this printer The number
55. s C5976A U S letter 500 sheets C1824A HP Premium Inkjet Paper A4 210 x 297 mm 200 sheets 51634Z U S letter 200 sheets 51634Y HP Premium Inkjet Heavyweight Paper A4 210 x 297 mm 100 sheets C1853A U S letter 100 sheets C1852A HP Professional Brochure amp Flyer Paper Matte U S letter 50 sheets C6955A HP Photo Paper Two Sided Satin Glossy Asian A4 210 x 297 mm 20 sheets C6765A European A4 210 x 297 mm 20 sheets C1847A U S letter 20 sheets CI846A HP Premium Photo Paper Glossy Asian A4 210 x 297 mm 15 sheets C6043A European A4 210 x 297 mm 15 sheets C6040A U S letter 15 sheets C6039A HP Premium Plus Photo Paper Glossy Asian A4 210 x 297 mm 20 sheets C6933A European A4 210 x 297 mm 20 sheets C6832A U S letter 20 sheets C6831A HP Premium Plus Photo Paper Matte European A4 210 x 297 mm 20 sheets C6951A U S letter 20 sheets C6950A HP Premium Plus Photo Paper Glossy Snapshot European 4 x 6 in finished size 20 sheets C6945A U S 4 x 6 in finished size 20 sheets C6944A HP Premium Inkjet Transparency Film A4 210 x 297 mm 20 sheets C3832A A4 210 x 297 mm 50 sheets C3835A U S letter 20 sheets C3828A U S letter 50 sheets C3834A HP Premium Inkjet Rapid dry Transparencies A4 210 x 297 mm 50 sheets C6053A U S letter 50 sheets C6051A HP Banner Paper A4 210 x 297 mm 100 sheets C1821A U S letter 100 sheets CI820A HP Matte Greeting Cards White Quarter fold A4 210 x 297 mm 20 sheets 20 en
56. s per Sheet 1 Print Both Sides Unchecked Make sure paper is loaded in the IN tray Make sure the OUT tray is in the down position Avoid envelopes that have clasps or windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged IF your software program includes an envelope printing feature follow those instructions instead of the procedure here Page Setup Paper Size Choose appropriate envelope size Orientation Choose Portrait icon Paper Type Quality Paper Tipe Choose Plain Paper Print Quality Choose Normal Layout Pages er Sheet 1 Print Both Sides Unchecked Never load more than 15 envelopes at one time Align the envelope edges before inserting them Avoid envelopes that have clasps or windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged IF your software program includes an envelope printing feature follow those instructions instead of the procedure here Page Setup Paper Size Choose appropriate card size Orientation Choose Portrait icon Paper Type Quality Paper Type Choose greeting card type Print Quality Choose Normal S Layout Pages per Sheet 1 Print Both Sides Unchecked For ease of loading small cards raise the OUT tray After yo
57. spect the CD is flawed see HP Customer Care by Phone on page 46 Something unexpected happened during installation or you need to uninstall the printer driver for any reason 1 Insert the printer software CD into your computer 2 Select Uninstall from the Installer then repeat the installation procedure Text or graphics are in the wrong place Make sure you have selected the correct orientation portrait or landscape on the Page Setup dialog box See Page Setup Controlling Page Layout on page 10 Make sure the media is correctly oriented in the IN tray Make sure the paper guides fit snugly against the media The printer is really slow Check the amount of RAM and processor speed in your computer see page 57 Having less than 100 MB of free space on your computers hard drive can mean longer processing times Check the printer driver that you are using Be sure to regularly check the HP web site at http www hp com support home_products for the most recent software Updates Large complex documents containing graphics or photographs print slower than text only documents When printing photographs select Best or Normal print quality You may be running numerous software programs simultaneously Exit one or more of the programs Third party devices connected between your printer and your computer can slow the printer Printing over a network can cause the printer to print slower
58. st to an incompatible printer 17 Using Your Printer Software Printing on Different Types of Paper and Media What do you want to print What you need to do Single envelope 1 Slide the envelope with its flap side on the Left and flap facing up into the OUT tray s single envelope slot Continue sliding until the envelope stops 2 Choose the print settings that match the type and size of the envelope 3 Print the envelope 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Slide the envelopes with their flap side on the left and flap facing up into the IN tray as far as they will go 3 Slide the paper guides snugly against the edges of the envelopes 4 Choose the print settings that match the type and size of the envelopes 5 Print the envelopes 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Insert up to 45 cards into the IN tray as far as they will go 3 Slide the paper guides snugly against the edges of the cards 4 Choose the print settings that match the type and size of the cards 5 Print the cards 18 See next page Using Your Printer Software HP print settings to choose Guidelines to remember Page Setup Paper Size Choose appropriate envelope size Orientation Choose Portrait icon Paper Type Quality Paper Type Choose Plain Paper Print Quality Choose Norma Layout S Page
59. t Keep print cartridges out of the reach of children 4 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape Do NOT touch the ink nozzles Remove the protective vinyl tape Do NOT touch or remove the copper contacts 31 Using and Caring for Your Print Cartridges Do NOT touch the print cartridge ink nozzles or copper contacts Touching 32 these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips these are required electrical contacts 5 Push the print cartridge firmly straight down into the print cartridge cradle 6 Close the cradle latch When the latch is fully closed you will hear a click 7 Load plain white paper in the IN tray 8 Close the top cover then a calibration page will print Note Any time you install a valid print cartridge the printer software prints a calibration page to ensure your print quality IF you are in the middle of printing and stop to change a print cartridge the software will wait until your printing has completed before it executes the calibration test 9 If the Print Cartridge Status lor Light continues to blink after you install the new print cartridge check the part number on the print cartridge to ensure you installed the correct one Using and Caring for Your Print Cartridges Storing Print Cartridges To maintain excellent print quality from your print cartridges
60. u have inserted the cards lower the OUT tray Align the card edges before inserting the cards IF you have pre folded greeting cards unfold the cards then load the cards into the IN tray 19 Using Your Printer Software What do you want to print What you need to do Cards index business and other small media 1 Pull out the IN tray 2 Slide out both of the paper guides and remove all paper from the IN tray 3 Insert up to 45 cards into the IN tray as far as they will go 4 Slide the paper guides snugly against the edges of the cards 5 Push in the IN tray 6 Choose the print settings that match the type and size of the cards 7 Print the cards 1 Pull out the IN tray 2 Slide out both of the paper guides and remove all paper from the IN tray 3 Insert photo paper in the IN tray HP logo side up or glossy side down 4 Slide the paper guides snugly against the sheets 5 Push in the IN tray 6 Choose the print settings that match the type and size of the photo paper 7 Print the photos Labels 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Fan the edges of the label sheets to separate them then align the label edges 3 Insert up to 20 label sheets label side down 4 Slide the paper guides snugly against the sheets 5 Choose the print settings that match the type and size of the labels 6 Print the Labels 20 See next
61. um Printing Margins on page 59 Make sure the text and graphics are scaled correctly in your document Text is printing off the edge of the page Make sure the margins are set correctly in your software program Make sure the text and graphics in your document fit within the printable area of the page See Minimum Printing Margins on page 59 Make sure you have selected the right paper size from the Page Setup dialog box See Page Setup Controlling Page Layout on page 10 40 Getting Help When Things Go Wrong What if Check this The print quality is poor Make sure you are using media intended for HP DeskJet printers and that the media is Loaded print side down Make sure you have selected the correct paper type on the Paper Type Quality dialog box See Paper Type Quality on page 14 If the printing appears faded or dull click Normal or Best instead of Draft on the Paper Type Quality dialog box See Paper Type Quality on page 14 If the colors bleed or the ink smears click Normal or Draft instead of Best on the Paper Type Quality dialog box See Paper Type Quality on page 14 You may also want to decrease ink Density or increase Dry Time 1 Choose Print from the File menu 2 Choose Ink Controls from the General menu 3 Use the sliders to adjust ink density and ink drying time Make sure you are not out of ink See Replacing Print Cartridges
62. um when printing Power Requirements 100 to 240 VAC 410 50 60 Hz 3 Hz Input Voltage Input Frequency Automatically accommodates the world wide range of AC line voltages and frequencies Approximate figures Exact speed will vary depending on the system configuration software program and document complexity A High Resolution Mode of 2400 x 1200 dpi is also available 57 58 Specifications Declared noise emissions in accordance with ISO 9296 Sound power level LWAd 1B 10dB 5 9 Bin Normal mode Sound pressure level LpAm bystander positions 46 dB in Normal mode Media Weight Paper U S Letter Legal Envelopes Cards Banner Paper Media Handling Sheets Banners Envelopes Cards Transparencies Labels OUT tray capacity Alignment Vertical Skew 60 to 90 gsm 16 to 24 lb 75 to 90 gsm 20 to 24 lb 75 to 90 gsm 20 to 24 lb 110 to 200 gsm 110 lb index max 60 to 90 gsm 16 to 24 lb up to 150 up to 20 sheets up to 15 up to 45 up to 30 up to 20 sheets of labels use only U S letter sized or A4 sized sheets up to 50 sheets 058 mm 002 in in normal mode 152 mm 006 in on plain paper 254 mm 010 in on HP transparency films Media Size Paper U S Letter Legal Executive A4 A5 B5 JIS Custom Size Width Length Banners U S Letter A4 Envelopes U S No 10 Invitation A2 DL C6 Index Cards A6 Hagaki
63. valid only in the country of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer B Limitations of Warranty 1 TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with
64. ve printing problems on a networked printer Make sure the printer has not been renamed If the printer has been renamed return the printer name to HP DeskJet 970C Do not rename the printer icon if you are using a JetDirect 300X External Print Server Do not rename the printer while it is printing 42 Getting Help When Things Go Wrong Clearing a Paper Jam If the paper jams in the printer 1 Pull the paper out of either the IN tray or the OUT tray 2 Press the Resume Button on the front of the printer to clear the paper jam 3 IF the paper jam has cleared print your document again If the paper jam was not cleared by pressing the Resume Button and you can not remove the jammed paper from the front of the printer follow the steps below If the Automatic Two Sided Printing Module is attached and the paper jam is in the Module 1 Press the button on top of the Two Sided Printing Module and lower the access door 2 Pull the jammed paper out of the Module then close the access door Press top button to access rollers 3 Ifthe paper jam has cleared print your document again If the Automatic Two Sided Printing Module is attached and the paper jam is in the back of the printer 1 Simultaneously press the release buttons located on each side of the module to remove the module 2 Pull the jammed paper out of the printer then replace the Module Press buttons to remove Module 43 Gett
65. velopes C6042A U S letter 20 sheets 20 envelopes C1812A HP Felt textured Greeting Cards lvory Half fold US letter 20 sheets 20 envelopes C6828A HP Iron on T Shirt Transfers European A4 210 x 297 mm 10 sheets C6050A Asian A4 210 x 297 mm 10 sheets C6065A U S letter 10 sheets C6049A HP Restickables Large Round Inkjet Stickers U S letter 10 sheets 90 stickers C6822A HP Restickables Large Square Inkjet Stickers U S letter 10 sheets 90 stickers C6823A Note To find out which recycled papers are recommended for your printer contact your local HP Sales Office and ask for the HP Inkjet Printer Family Paper Specifications Guide HP part number 5961 0920 49 Supplies and Accessories Ordering Information To order printer supplies or accessories call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service In the U S you can buy supplies directly from HP at www hp com go shopping the HP Shopping Village Country Phone or Fax Address Argentina 641 787 7100 Hewlett Packard Argentina Monta eses 2150 1428 Fav 54 1 787 7213 Buenos Aires Argentina Australia New Zealand e 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong Austria South East Area e 43 0222 25 000 ext 755 Hewlett Packard Ges m b H Ersattzteilverkauf Lieblg 1 Fav 43 0222 25 000 ext 610 A 1222 Wien Brazil Centro de Informa es HP Centro de
66. y makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this material All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Edition 1 July 1999 Copyright Hewlett Packard Company and Apple Computer Inc 1999 Portions Copyright 1989 1999 Palomar Software Inc HP DeskJet 970C includes printer driver technology licensed from Palomar Software Inc www palomar com Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Table of Contents Using Your Printer Buttons and hb 1 Papel Wels isa OREA ada 2 Automatic Two Sided Printing oooooooommmmooom m m gt 3 Basic Printer Maintenance es ee s ee r e x e e e e x K cinco 5 Using Your Printer Software Ch osing A venti een TN erva 7 Other Ways to Select a Default Printer sse ee e e 2 e e eee eee eee 8 Desktop TT TT 8 Checking Printer Status sudan is 9 Page Setup Controlling Pa
67. ze any excess water from the swab 5 Clean the face and edges of Do NOT clean the print cartridge as shown nozzle plate DO NOT wipe the nozzle plate 6 Inspect the cartridge for fibers on the face and edges If fibers C are still present repeat the Clean cleaning process 7 Repeat the cleaning process for the other print cartridge Caution Once you ve removed the print cartridges make sure that they are not outside of the printer longer than 30 minutes 35 D Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridge Cradle 1 Using clean moistened swabs wipe the underside of each wall of the cradle Repeat until no ink residue is seen on a clean swab Reinsert the print cartridges then close the printer s top cover Load white paper into the IN tray Reinsert the electrical power cord into the back of the printer Print a test page Double click the HP DeskJet 900 Series Utility icon in the Utilities folder on your hard drive s main directory click the Test tab then click the Test button Note If streaking still appears repeat the procedure until the test printout is clean You will find additional maintenance tips at http www hp com support home_products Using and Caring for Your Print Cartridges Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer Hewlett Packard recommends using only genuine HP supplies fo

HP DeskJet 970cxi InkJet Printer

Contents

Download Pdf Manuals

Related Search

Related Contents