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Dell Dimension 4550 PC Desktop

1. General Problems A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Other technical problems General hardware problems Contents RW Discs 31 Keyboard Problems 2 2 2 2 0 2 48 Mouse Problems 49 Network Problems 20 20 2 2002 200 50 Power Problems 2 20 2 20200202020000 00 51 Printer Problems 2 2020 2020200202020000000 53 Scanner Problems 54 Sound and Speaker Problems 2 55 No sound from speakers 2 2 ee ee 55 No sound from headphones 00 56 Video and Monitor Problems 57 If the screen is blank 2 0 0000 57 If the screen is difficult to read 2 58 3 Advanced Troubleshooting Diagnostic Lights e casau ae ea e a na A 60 Dell Diagnostics aaa 62 When to Use the Dell Diagnostics 62 Starting the Dell Diagnostics o oo a a a aa 62 Drivers aaaea sio di pet pena 65 What Is a Driver 32 6 ook ae ye Lea 65 Identifying Drivers 2 ee 66 Reinstalling drivers 2 66 Using System Restore 68 Creating a Restore Point 68 Restoring the Computer to an Earlier Operating State 68 Undoing the Last System Restore o oo a 69 Resolving Software and Hardware Incompatibilities
2. Installing a Floppy Drive 1 Gently slide the drive into place until the tabs securely click into position 2 Attach the floppy drive cable to the floppy drive and to the system board floppy drive connector Ensure that you route the floppy drive cable through the cable restraint located on the side of the floppy drive bay 3 Attach the floppy drive power cable to the floppy drive 102 Adding Parts power cable eA floppy drive cable cable restraint system board floppy drive connector Sa 4 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 5 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Use the Boot Sequence option in the system setup program to adjust the boot order of the floppy drive For more information about the system setup program see page 110 Adding Parts 103 www dell com support dell com 104 Adding Parts Closing the Computer Cover 1 Ensure that all cables are connected and fold cables out of the way Ensure that cables are not routed over the drive cage they can prevent the cover from closing properly
3. 7 IAA VA Adding Parts 83 www dell com support dell com Looking Inside Your Computer V HINT The AGP card is A CAUTION Before you begin any of the procedures in this section removed from the follow the safety instructions on page 9 following illustration to provide a better view of the inside of your computer NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover computer cover D page 83 and 4 page 104 drive IL power am 7 ii A O power supply Si hard drive Sa page 97 filler brackets for empty card slots 4 page 86 system board page 85 Depending on the types of drives installed in your computer the cover may not open as widely as shown in the figure 84 Adding Parts System Board floppy drive CD drive connector hard drive connector connector FLOPPY SEC IDE PRI IDE front panel switch main power connector connector J9H2 MAIN POWER standby power light N ZL configuration jumper CR4G1 TT O mg HD page 112 EG memory module EFEFEF connectors a AGP slot connector AGP SLOT page 94 DIMM 0 DIMM D ei page 92 microprocessor fan E connector J1F1 2 0 microprocessor connector J2
4. Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda CNPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil Dell Computer de Chile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Limited Warranties and Return Policy Dell Computer de Colombia Corporation Carrera 7 115 33 Oficina 603 Bogota Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only Intel s Three Year Limited Warranty Limited Warranty Intel warrants that its family of Pentium and Celeron processors if properly used and installed will be free from defects in materials and workmanship and will substantially conform to Intel s publicly available specifications for a period of three 3 years after the date the Pentium or Celeron processor was purchased whether purchased separately or as part of a computer system If the Pentium or Celeron processor which is the subject of this Limited Warranty fails during the warranty period for reasons covered by this Limited Warranty Intel at its option will REPAIR the Pentium or Celeron processor by means of hardware and or software OR REPLACE the Pentium or Celeron processor with ano
5. Setting Up and Using Your Computer 33 www dell com support dell com 2 34 HINT To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation HINT This procedure changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program HINT If you are having difficulty turning off your computer see General Problems on page 45 Booting to a USB Device To reboot your computer to a USB device such as a floppy drive memory key or CD RW drive 1 Connect the USB device to a USB connector see page 76 and page 78 2 Shut down see the following section and restart the computer 3 Turn on the computer 4 When the DELL logo appears press lt F12 gt immediately If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again 5 When the boot device list appears highlight USB Flash Device and press lt Enter gt The computer reboots to the connected USB device Turning Off the Computer NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown as described next rather than by pressing the power button 1 Save and close any open files exit any open programs click the St
6. 70 Contents 5 6 Reinstalling Microsoft Windows XP 70 Before You Reinstall 2 2 ee een 70 Reinstalling Windows XP 00 0004 71 Reinstalling Drivers and Software 73 4 Adding Parts Front and Back View of the Computer 76 Front VieW sere pila s iii lei aa Sea oa 76 Back View 4 birre Dea A hs 78 Reattaching the Front Door and Hinge Arms 80 Reattaching the Hinge Arms 80 Reattaching the Front Door 82 Opening the Computer Cover 83 Looking Inside Your Computer 84 System Boardi T i Give die ale ei NA a ed 85 Installing and Removing Cards 86 Installing a Card accende ea a 86 Removing a Gated iii na 90 Adding Memory 2 0 92 Removing a Memory Module 92 Adding a Memory Module 93 Adding or Replacing the AGP Card 94 Card Removal 2 8 pal rie ae isa 95 Gard Installations vs lie ren Ae nl 96 Adding a Second Hard Drive 97 Adding a Floppy Drive 2 0 2200202 100 Removing the Front Panel Insert 100 Installing a Floppy Drive 102 Closing the Computer Cover 104 Contents 5 Appendix Specifications 2 2 2 2 2 2 2 2 00 106 Standard Settings 110 Viewing Settings 0 el e a 111 System Setup Program Screens 0 111 Clearing Forgotten Passwords 2
7. Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website dell co uk Ica customerservices E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Uruguay General Support toll free 000 413 598 2521 Appendix 131 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech por
8. General Support 8001 3605 132 Appendix Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS Th
9. Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 123 Country City International Access Code Country Code City Code Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E Mail Address Japan Kawasaki Website support jp dell com International Access Code 001 Technical Support servers toll free 0120 198 498 Country Code 81 Technical Support outside of Japan servers 81 44 556 4162 City Code 44 Technical Support Dimension and Inspiron toll free 0120 198 226 www dell com support dell com Technical Support outside of Japan Dimension and 81 44 520 1435 Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan toll free 0120 198 433 81 44 556 3894 044 556 3801 044 556 4240 044 556 1465 0
10. 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and ensure that the release buttons click into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy www dell com support dell com Specifications Microprocessor Microprocessor type L1 cache L2 cache Intel Pentium 4 8 KB first level integrated 256 KB or 512 KB at full microprocessor speed System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Intel 845PE four 15 4 Mb 512 KB 400 or 533 MHz data rate Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width maximum AGP bus protocols PCI connectors PCI connector size PCI connector data width maximum PCI and AGP PCI 33 MHz AGP 66 MHz one 172 pins 32 bits 4x 2x modes at 1 5 V four 120 pins 32 bits Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS ad
11. Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 31399 09 253 313 00 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier Interna
12. Ground yourself by touching an unpainted metal surface on the computer such as the metal around the card slot openings on the back of the computer before you touch anything inside your computer While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect your computer and devices from their electrical outlets and disconnect any telephone or telecommunication lines from the computer Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Removing the Front Panel Insert Remove the front panel insert before you install the floppy drive 1 2 3 Open the computer cover to a 90 degree angle see page 83 Locate the insert in front of the floppy drive bay From inside the computer push in the release tab of the insert gt Ge 2 v 2 2 F gt 2 2 o rt away from the computer s 4 From outside the computer pull the inse front panel Adding Parts 101 www dell com support dell com 5 Remove the insert from the insert frame by pressing on the four tabs S insert frame for floppy drive bay 6 Reattach the empty insert frame over the front of the drive bay The insert frame fits only one way
13. Using System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See Windows Help for information on using System Restore To access Windows Help see page 17 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver use Device Driver Rollback see page 66 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Clicka calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and s
14. branded hardware products including Dell branded peripheral products such as monitors keyboards pointing devices mice and wireless devices What is not covered by this limited warranty This limited warranty does not cover e Software including the operating system and software added to the Dell branded hardware products through our factory integration system or the reloading of the software e Non Dell branded products and accessories e Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by us Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us Products with missing or altered service tags or serial numbers e Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND Limit
15. e Handle all electrostatic sensitive components in a static safe area If possible use antistatic floor pads and workbench pads Ergonomic Computing Habits A CAUTION Improper or prolonged keyboard use may result in injury A CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer When Using Your Computer 13 www dell com support dell com 14 When Using Your Computer continued Battery Disposal Your computer uses a lithium coin cell battery The lithium coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 113 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site When Using Your Computer Finding Information for Your Computer What Are You Looking For Find it Here e A diagnostic program for my computer ResourceCD e Drivers for my computer e My computer documentation e My device documentation You can use this CD to access documentation and reinstall drivers see page 65 e How to set up a printer Owner s Manual e How to troubleshoot and solve problems e How to add parts e How to contact Dell e Warranty information eg Owner s
16. either application or operating system software that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment The Total Satisfaction Return Policy does not apply to Dell EMC storage products It also does not apply to products purchased through Dell s Software and Peripherals division For those products please instead refer to Dell s Software and Peripheral s then current return policy see the following section Dell Software and Peripherals Canada Only Dell Software and Peripherals Canada Only Third Party Software and Peripherals Products Similar to other resellers of software and peripherals Dell does not warrant third party products Third party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warranties vary from product to product Consult your product documentation for specific warranty information More information may also be available from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have questions about compatibi
17. Access online help information that describes the tests and devices e Receive status messages that tell you whether tests completed successfully e Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE Only use the Dell Diagnostics to test your Dell computer Using this program with other computers can result in error messages Start the Dell Diagnostics from either your hard drive see page 63 or from the Dell Dimension ResourceCD see page 63 Advanced Troubleshooting Starting the Dell Diagnostics From Your Hard Drive 1 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run see page 64 Starting the Dell Diagnostics From the ResourceCD 1 2 on sts UV A Insert the ResourceCD into the CD drive Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again When the boo
18. Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts Fast Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 818 1350 toll free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2055 toll free 800 858 2628 toll free 800 858 2999 toll free 800 858 2955 toll free 800 858 2020 toll free 800 858 2669 toll free 800 858 2572 toll free 800 858 2355 toll free 800 858 2811 toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax TechFax Switchboard 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 Appendix 119 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Denmark
19. Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Support 01 795 67604 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 01491 040 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support Customer Care Home Small Business Sales Corporate Sales Fax Switchboard 02 481 92 88 02 481 91 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 Appendix 117 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 00 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malays
20. Computer on page 12 Shut down the computer through the Start menu see page 33 Disconnect the computer power cable from the electrical outlet Lower the hinge arms to the vertical position A WwW N E Align the two clips on the inside of the front door with the two hinge arms 5 Press inward on the front door until it clips to both hinge arms front door clips 2 ssaa hinge arms 2 in vertical a position door Opening the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensure that sufficient space exists to support the open cover at least 30 cm 1 ft of desktop space 4 Lay the computer on its side so that the arrow on the bottom of the computer points up 5 Locate the two release buttons shown in the illustration and then press the two release buttons as you lift the cover release button
21. Internet at www arb forum com or via telephone at 1 800 474 2371 The arbitration will be limited solely to the dispute or controversy between you and Dell Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at PO Box 50191 Minneapolis MN 55405 May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to our website e Ifyou are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_016_ccare htm e Ifyou are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_016_ccare htm e Ifyou are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to www dell com us en pub topics sbtopic_016_ccare htm If you do not have Internet access please call Dell at 1 800 326 9463 Total Satisfaction Return Policy Canada Only If you are an end user customer who bought new products directly from Dell you may return them to Dell up to 30 days after you receive them for a refund or credit of the produ
22. Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 126 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw
23. a Second Hard Drive Adding a Floppy Drive Closing the Computer Cover www dell com support dell com 76 Front and Back View of the Computer Front View The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 80 Adding Parts On computers with an optional floppy drive 1 CDor DVD volume control dial Move the dial to adjust the volume of your audio CD or DVD disc 2 CD or DVD drive activity light The drive activity light is on when the computer reads data from the CD or DVD drive 3 CD or DVD eject button Press this button to eject your CD from the CD or DVD drive 4 floppy drive eject button Press this button to eject a floppy disk from the floppy drive 5 floppy drive light button The floppy drive light is on when the computer reads data from or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from the drive 6 hard drive light The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be on when devices such as your CD player are operating 7 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Windows shutdown 8 service tag The ta
24. already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 42 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later K HINT If you do not know which type of connection to select contact your ISP Setting Up and Using Your Computer 29 www dell com support dell com K Ea K 30 HINT Ensure that you follow all copyright laws when you create CDs HINT The information in this section also applies to using Easy CD Creator Basic with a DVD RW or a DVD R drive HINT Some music and game CDs are copy protected If you have a CD that cannot be copied you must use the original CD for everyday use Copying CDs This section applies only to computers that have a CD or DVD recording device The information in this s
25. card 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 83 Card Removal 1 Some AGP cards require a power cable If the card has a power cable attached to it disconnect the cable from the card 2 Remove the filler bracket by raising the card retention arm and sliding the bracket up filler bracket AMA MAMA AM CAUAU UUD 3 On the card clip press the tab toward the card slot 4 Pull the card up and out of the card clip AGP a card clip lever tal DIC card clip slot connector Adding Parts 95 www dell com support dell com Card Installation 1 To add or replace the card gently press it down into the slot connector until it clicks into place AGP card Wi 4 card clip slot connector 2 Release the card clip lever ensuring that the tab on the card clip lever fits into the notch on the front end of the card 3 Secure the card by lowering the hinged lever on the back panel 4 If you disconnected a power cable from the card in step 1 of the previous procedure reconnect the cable to the card 5 Close the computer cover see p
26. in regular stereos CD RW discs do not play in most home or car stereos e If you want to copy files from the Internet or files from a floppy or Zip drive copy those files to your hard drive first and then burn your CD Your CD RW drive requires a steady stream of data to properly record Direct Internet downloads floppy drives and Zip drives may not be able to provide a steady data stream to your CD RW drive e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed e Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to a CD Otherwise recording errors may occur Setting Up and Using Your Computer 31 www dell com support dell com Do not burn a blank CD R or CD RW disc to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording Use a blank CD RW disc to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the CD RW disc and try again You can also use blank CD RW discs to test music file projects before you record the project permanently to a blank CD R disc See the Roxio support website at support roxio com for additional helpful tips How to Copy aCD K HINT If you have a This procedure assumes that your computer is equipped with a single DVD CD RW combo drive CD RW drive without a
27. in Windows Help To access when you finish writing to help files see page 38 the CD SEE THE CD RW DOCUMENTATION FOR INSTRUCTIONS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW DVD drive problems K HINT Because of different regions TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to worldwide and different eliminate the possibility that the original DVD is defective disc formats not all DVD titles work in all DVD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start drives button and then double click My Computer If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 38 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Solving Problems 41 www dell com support dell com 77 42 HINT Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network Solving Problems Hard drive problems RUN CHECK DISK 1 Click the Start button and then double click My Computer 2 Right click the drive letter local disk that you want to scan for errors and t
28. is 914 m 3000 ft Appendix 109 support dell com Com www dell Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell Dimension 4550 Intel Pentium 4 Processor nnn GHz BIOS Version xx Level 2 Cache nnn KB Integrated Service Tag XXXXXX System Time 00 00 00 System Date DY MO DATE YR Diskette Drive A 3 5 inch 1 44 MB Primary Drive 0 Hard Drive Primary Drive 1 Secondary Drive 0 Secondary Drive 1l Boot Sequence Memory Information lt Enter gt CPU Information lt Enter gt Integrated Devices LegacySelect Options PCI IRQ Assignments lt Enter gt IRQ Reservations lt Enter gt System Security lt Enter gt Keyboard NumLock Report Keyboard Errors Auto Power On Remote Wake Up AC Power Recovery Fast Boot Suspend Mode System Event Log Asset Tag SORTA Help 110 Appendix Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Program Screens The syst
29. necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way A HINT You can connect USB devices while the computer is turned on Setting Up and Using Your Computer 21 www dell com support dell com K 22 HINT If both monitors have VGA connectors you must have the optional VGA adapter N USB connector on Sd computer USB connector on printer USB printer cable Connecting Two Monitors If you purchased a video card that supports dual monitors follow the instructions in this section to connect and enable your monitors Connecting the Monitors to Your Computer 1 Save any open files close any open programs and shut down the computer Connect the monitor cables to the connectors on the back of the computer If both monitors have VGA connectors a Connect one of the monitors to the VGA blue connector on the computer b Connect the other monitor to the optional VGA adapter and then connect the VGA adapter to the DVI white connector on the computer Setting Up and Using Your Computer optional VGA adapter If one monitor has a VGA connector and the other one has a DVI K HINT If you are connector connecting two flat panel f monitors at least one of a Connect the VGA connector on the monitor to the VGA blue thein must havea VGA connector on the
30. pin 1 on the drive 13 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Your computer uses cable select drive cables which means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Ensure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information ok second hard drive cable secondary drive first hard drive cable primary boot drive 14 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 15 Connect your computer and devices to electrical outlets and turn them on 16 See the documentation that came with the drive for instructions on installing any software required for drive operation Adding Parts 99 www dell com support dell com 100 Adding Parts Adding a Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your 2 3 computer from the electrical outlet before opening the cover Perform an orderly computer shutdown using the operating system menu Turn off your computer and any devices
31. product or any parts Dell may change the terms and availability of limited warranties at its discretion but any changes will not be retroactive that is the warranty terms in place at the time of purchase will apply to your purchase What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell service tag number or order number available Individual Home Consumers Home Office and Small Canada Only Business Customers Technical Support and Customer Service 1 800 847 4096 Medium Large and Global Commercial Customers Government Education and Healthcare Customers and Value Added Resellers VARs Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Government or Education Customers or Individual Home Consumers who purchased through an Employee Purchase Program Technical Support 1 800 387 5757 Customer Service 1 800 326 9463 Extension 8221 for Individual Consumers Dell Branded Memory 1 888 363 5150 Limited Warranties and Return Policy What will Dell do During the first year of all limited warranties During the first year of all limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or ref
32. pub topics sbtopic_015_ccare htm If you do not have Internet access call your customer care representative or call 1 800 624 9897 Total Satisfaction Return Policy U S Only We value our relationship with you and want to make sure that you re satisfied with your purchases That s why we offer a Total Satisfaction return policy for most products that you the end user customer purchase directly from Dell Under this policy you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid less shipping and handling and applicable restocking fees as follows e New Hardware Products and Accessories All new hardware accessories parts and unopened software still in its sealed package excluding the products listed below may be returned within thirty days from the invoice date To return applications software or an operating system that has been installed by Dell you must return the entire computer A different return policy applies to nondefective products purchased through Dell s Software and Peripherals division by customers of our Small and Medium Business divisions Those products may be returned within thirty days from the invoice date but a fifteen percent 15 restocking fee will be deducted from any refund or credit The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products EMC branded pro
33. the problem then reinstall the driver from the Dell Dimension ResourceCD 1 With the Windows desktop displayed insert the ResourceCD into the CD or DVD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD installation program starts follow the prompts on the screen 3 When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD into the CD or DVD drive 5 At the Welcome Dell System Owner screen click Next A message stating that the ResourceCD is detecting hardware in your K HINT The ResourceCD computer appears displays drivers only for hardware that came on The drivers that are used by your computer are automatically displayed Your onou If you in the My Drivers The ResourceCD has identified these installed additional components in your system window hardware the drivers for the new hardware might not be displayed by the ResourceCD If those If a particular driver is not listed then that driver is not required by drivers are not displayed your operating system exit the ResourceCD program For drivers information see the documentation that came with that product 6 Click the driver that you want to reinstall and follow the instructions on the screen Advanced Troubleshooting 67 www dell com support dell com 68
34. with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD Do not remove components from their antistatic packing material until you are ready to install the component in your computer Just before unwrapping the antistatic packaging discharge static electricity from your body e When transporting an electrostatic sensitive component first place it in an antistatic container or packaging
35. you connect a mouse to the computer If you have a USB mouse plug it into a USB connector parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector network adapter Attach the UTP cable to an RJ45 jack wall plate or to an RJ45 port on a UTP concentrator or hub and press the other end of the UTP cable into the network adapter connector until the cable snaps securely into place Dell recommends the use of Category 5 wiring and connectors for our customers networks line in connector Use the blue line in connector available on computers with integrated sound to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card the line in connector is on the card video connector Plug the cable from your monitor into the blue connector line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card the line out connector is on the card microphone connector Use the pink microphone connector available on computers with integrated sound to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 10 USB 2 0 co
36. your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 K HINT If the power light on the front is green and ADJ UST THE POWER PRO PERTIES Your computer may be in standby or your computer is not hibernate mode For information on power conservation modes see the Tell Me responding see How help file or search for the keyword standby or hibernate in Windows Help Diagnostic Lights on To access help files see page 38 page 60 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard and move the mouse to resume normal operation Solving Problems 51 www dell com support dell com 52 Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the voltage selecti
37. 112 Replacing the Battery 2 0 22 2 202022 113 Dell Technical Support Policy U S Only 114 Definition of Dell Installed Software and Peripherals 115 Definition of Third Party Software and Peripherals 115 Contacting Dell 2 aaa 116 Contact Numbers and Addresses 2 2 116 Returning Items for Warranty Repair or Credit 133 Regulatory Information 133 NOM Information Mexico Only 135 Limited Warranties and Return Policy 137 Limited Warranty for the U S 137 Total Satisfaction Return Policy U S Only 140 Limited Warranty Terms for Canada 0 141 Total Satisfaction Return Policy Canada Only 144 Dell Software and Peripherals Canada Only 145 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 2 146 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 147 LIRA er dai e ini A A 149 Contents 7 8 Contents NCAUTION Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage General Do not attempt to service the computer yourself unless you are a trained service technician Always follow installation instructions closely To help prevent electric shock plug the computer and device power cables into properly gr
38. 44 556 3433 044 556 3430 044 556 1469 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 Technical Support Sales Customer Service Seoul Korea toll free toll free toll free 080 200 3800 080 200 3600 080 200 3800 City Code 2 Customer Service Penang Malaysia 604 633 4949 Fax 2194 6202 Switchboard 2194 6000 124 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 Macao Country
39. 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Appendix 129 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 130 Appendix
40. Code 853 Technical Support Customer Service Penang Malaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 125 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Mexico International Access Code 00 Country Code 52 Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical
41. Dell Dimension 4550 Series CD or DVD volume control dial CD or DVD activity light eject button floppy drive eject button floppy drive light USB 2 0 hard drive light connectors 2 power button headphone connector service tag On computers with an optional floppy drive power connector PI n oS ti to ET voltage selection switch ii iii keyboard connector USB 2 0 connectors 2 serial connector parallel connector diagnostic lights 4 1M MEER i oa U ra a A mouse connector network adapter e est ci pal ni li 77 HH microphone Y connector E line out connector USB 2 0 connectors 2 E Je SEGHE video connector line in connector on computers with integrated audio DGLL www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell Me How help file To access help files see page 38 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Infor
42. E1 TL____ _ telephony voice modem 12 V power connector J6B1 connector J5C1 battery socket BATTERY page 113 PCI card connectors PCI SLOTS 1 4 page 86 cable connector J9A1 CD audio connector J6B2 On computers with integrated audio Adding Parts 85 www dell com support dell com 86 Adding Parts Installing and Removing Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover The computer s card connectors allow you to install different types of devices such as modems network adapters and video cards Installing a Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 If you are replacing a card remove the current driver for the card from the operating system Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 83 6 Press the tab on the card retention arm and raise the retentio
43. ED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the Internet at www arb forum com or via telephone at 1 800 474 2371 The arbitration will be limited solely to the dispute or controversy between you and Dell Any award of the arbitrator s shall be final and binding on cach of the parties and may be entered as a judgment in any court of competent jurisdiction Information may be obtained and claims may be filed with the NAF at PO Box 50191 Minneapolis MN 55405 This provision applies only to individual home consumers and consumers who purchased through an employee purchase program It does not apply to small medium large and global commercial customers or government education and healthcare customers May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website e Ifyou are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm e Ifyou are a Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_015_ccare htm e If you are a Government Education or Healthcare Customer or an Individual Consumer who purchased through an employee purchase program go to www dell com us en
44. Help and Support Center 17 38 help file 17 38 home network 27 Hyper Threading 33 I Internet connecting 28 fixing problems 42 setting up connection 29 Internet connection about 28 options 28 setting up 29 IRO conflicts 70 K keyboard fixing problems 48 memory adding 92 connectors 85 messages error 44 Microsoft License Label 15 modem fixing problems 42 monitor connecting two 22 fixing problems 57 motherboard See system board mouse fixing problems 49 network fixing problems 50 setting up 27 Network Setup Wizard 28 0 office network 27 Operating System CD 16 operating system reinstallation Windows XP 16 70 P password clearing system setup 112 power fixing problems 51 turning off 34 printer cable 20 connecting 20 fixing problems 53 printer continued parallel 20 setting up 20 troubleshooting 53 USB 21 problems computer crashes 45 computer stops responding 45 error messages 4 general 45 program crashes 45 stops responding 45 R RAM See memory regulatory information 133 reinstalling drivers 66 70 Windows XP 70 ResourceCD 66 Dell Diagnostics 62 returning items 133 S safety instructions 9 scanner fixing problems 54 screen See monitor service tag number 15 77 settings system setup program 110 setup diagram 17 shutdown 34 software fixing problems 45 Hyper Thr
45. ICE Do not attempt to clean drive heads with a swab You may accidentally misalign the heads which can render the drive inoperable CLEAN THE DRIVE Usea commercially available cleaning kit CD drive problems ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND SUBWOOFER Sce Sound and Speaker Problems on page 55 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then double click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC Sce the Tell Me How help file for instructions on cleaning your CDs To access help files see page 38 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Problems writing to a CD RW drive K HINT If you disable standby mode to write to a TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW drive remember CD RW pDisce For information on power conservation modes see the Tell to reenable standby mode Me How help file or search for the keyword standby
46. If you need for setup and troubleshooting information technical assistance for your printer call the printer s manufacturer See the printer documentation for the correct phone number ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cable is connected as described on page 20 e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY Winpows 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See page 65 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Solving Problems 53 www dell com support dell com K HINT Dell does not cover the scanner s warranty If you need technical assistance for your scanner call the sca
47. LET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable solves the problem the cable is defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 60 K HINT See the monitor documentation for troubleshooting procedures Solving Problems 57 www dell com support dell com 58 Solving Problems If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the S
48. Manual Express Service Code and Service Tag Express Service Code and Product Key Number e Microsoft Windows License Label Service Tag XXXXX Express Service Code XX XXX XX WWW DELL COM Windows OS Professional OEM Nave Here ATTACH UAT MINIMI 289090 AMUN UK IU BCI ERA IDONK Product Key XXXXX XXXXX XXXXX XXXXX XXXXX WONK Located on your computer Finding Information for Your Computer 15 www dell com support dell com What Are You Looking For Find it Here e How to reinstall my operating system Operating System CD If you reinstall your operating system use the ResourceCD to reinstall drivers for the devices that came with your computer e Latest drivers for my computer e Answers to technical service and support questions e Online discussions with other users and technical support e e e e Documentation for my computer Dell Support website The Dell Support website provides several online tools including Knowledge Base hints tips and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components such as memory the hard drive and the operating system Customer Care contact information order status warranty and repair information Downloads drivers patches and software updates Reference computer documentation product specification
49. Project menu screen click the Start button point to All Programs Roxio Easy CD Creator and then click Project Selector Setting Up and Using Your Computer Using Easy CD Creator Basic See the Easy CD Creator Basic documentation for instructions on how to use the program information about different recording techniques and CD media limitations The Easy CD Creator Basic documentation is located in the Microsoft Windows XP Help and Support Center see page 17 The documentation is also provided on the Dell Dimension ResourceCD which is included with your computer Each Easy CD Creator Basic project program also has thorough online help files Using Blank CD R Discs or Blank CD RW Discs Your CD RW drive writes to two different types of recording media CD R and CD RW discs Use blank CD R CD Recordable disks to record music or permanently store data files After creating a CD R disc you cannot write to that disc again without changing your method of recording see the Roxio documentation for more information Use blank CD RW CD ReWritable discs when you want to write erase rewrite and update your files onto CDs Helpful Tips e You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs You can use Windows Explorer to drag and drop files to a CD R or CD RW disc only after you first use DirectCD to format the disc You must use CD R discs to burn music CDs that you want to play
50. RANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE Limited Warranties and Return Policy 137 www dell com support dell com 138 SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except that the limited warranty on Dell branded batteries lasts only one year and the limited warranty on the lamps for Dell branded projectors lasts only ninety days The limited warranty begins on
51. RRUPT REQUEST CONFLICTS See page 70 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION If your computer has a front panel headphone connector ensure that the headphone cable is securely inserted into that connector see page 76 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM device box Video and Monitor Problems If the screen is blank CHECK THE MONITOR POWER LIGHT If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse PRESS THE MONITOR POWER BUTTON Firmly press the button to ensure that the monitor is turned on CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the setup diagram for your computer TEST THE ELECTRICAL OUT
52. RS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions INSERT BOOTABLE MEDIA NON SYSTEM DISK ERROR NTLOADER MISSING Anon bootable floppy disk may be in the floppy drive Remove the floppy disk and restart the computer Insert a bootable floppy disk or CD NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 116 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again General Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simult
53. S LIMITATION MAY NOT APPLY TO YOU LIMITATIONS OF LIABILITY INTEL S RESPONSIBILITY UNDER THIS OR ANY OTHER WARRANTY IMPLIED OR EXPRESS IS LIMITED TO REPAIR REPLACEMENT OR REFUND AS SET FORTH ABOVE THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY INTEL IS NOT RESPONSIBLE FOR INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION Limited Warranties and Return Policy 147 support dell com Com www dell Intel Pentium and Celeron Processors are backed by a three year limited warranty Please refer to the reverse side of this card for complete warranty details Intel s Commitment to Quality Intel is committed to producing the highest quality processors available That s why we have hundreds of people dedicated to continuously improve our design manufacturing and testin
54. See the software documentation for information If necessary uninstall and then reinstall the program Other technical problems GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell Forum a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e mail See Dell Support website on page 16 for more information about the website See Dell Technical Support Policy U S Only on page 114 for a description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 116 See Dell Technical Support Policy U S Only on page 114 for a description of the hardware and software support provided by Dell General hardware problems If your computer exhibits one or more of the following symptoms a device conflict may exist e Your computer locks up particularly while using a specific device e A recently added device does not work e A sound card emits noise or demonstrates other problems e Unintelligible characters print from the printer e The mouse pointer does not move or stutters when it moves e Messages appear stating that the computer is not operating at maximum perfo
55. THE COMPUTER OFF Ifthe computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program automatically runs during the start up process Follow the instructions on the screen Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY If your computer has a CD RW drive or a zip drive installed see the drive s documentation for instructions ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA See the program documentation to make sure that the values or characters you are entering are valid CHECK FOR VIRUSES Use a virus scanning program to check the hard drive floppy disks or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of pressing the power button Otherwise you may lose data CHECK FOR COMPATIBILITY Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM
56. Website support euro dell com International Access Code 011 E mail pl_support dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 5795 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Appendix 127 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Portugal International Access Code 00 Country Code 35 E mail support euro dell com es es emaildell Technical Support Customer Care Sales Fax 800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E m
57. addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice
58. age 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on 96 Adding Parts Adding a Second Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Check the documentation for the drive to verify that it is configured for your computer Perform an orderly computer shutdown using the operating system menu Turn off your computer and any devices Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect your computer and devices from their power sources Also disconnect any telephone or teleco
59. ail dell_za_support dell com Technical Support Customer Care Sales Fax Switchboard 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 128 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Fax Technical Support Sales 08 590 05 199 08 590 05 642 08
60. and Maintenance Click System Click the System Restore tab Make sure that Turn off System Restore is unchecked Advanced Troubleshooting 69 www dell com support dell com 70 Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click Device Manager 4 Inthe Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled 5 Double click any conflict to display the Properties window If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ 6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager To use the Windows XP Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 Inthe Hardware Troubleshooter list click I need to resolve a hardware conflict on my compute
61. aneously 2 Click the Applications tab 3 Click the program that is no longer responding 4 Click End Task TURN THE COMPUTER OFF f your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown A program crashes repeatedly K HINT Software usually includes installation CHECK THE SOFTWARE DOCUMENTATION Many software instructions in its manufacturers maintain websites with information that may help you solve the documentation otoia problem Ensure that you properly installed and configured the program If floppy disk or CD necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen Solving Problems 45 www dell com support dell com 46 Solving Problems A solid blue screen appears TURN
62. art button and then click Turn Off Computer 2 Inthe Turn off computer window click Turn off The computer turns off after the shutdown process finishes 3 Turn off your monitor and any other devices connected to power Setting Up and Using Your Computer SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems www dell com support dell com Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE Is the power light on O See page 51 YES ves Pressa key and move the Is the power light blinking mouse See the 7e Me How help file for information on NO standby mode Did you hear more than one YES Get technical assistance from beep when you turned on the O Dell See page 116 computer NO Are you seeing an error YES message before Windows O See page 44 starts NO CONTINUE 36 Solving Problems Are you having a problem i h itor 1 See page 57 with video or the monitor O p YES sou
63. ble 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE CABLE e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse was faulty Solving Problems 49 www dell com support dell com 50 Solving Problems IF THE MOUSE IS WIRELESS REPLACE THE MOUSE BATTERY See the wireless mouse documentation for more information CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 65 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 27 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that no network communication exists Replace the network cable connection speed light network activity light TA IL IL tel ENSURE THAT THE COMPUTER IS PLUGGED IN AND TURNED ON RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact
64. btain and install updated drivers e Connect the printer to the computer e Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 33 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches Setting Up and Using Your Computer screws 2 parallel connector on computer connector on printer parallel printer cable notches 2 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if
65. cal Numbers and Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax toll free 0 800 444 0733 0 810 444 3355 11 4515 7139 11 4515 7138 Aruba General Support toll free 800 1578 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 01 795 67602 City Code 1 Home Small Business Fax 01 795 67605 Home Small Business Customer
66. computer connector b Connect the DVI connector on the other monitor to the DVI white connector on the computer Setting Up and Using Your Computer 23 www dell com support dell com 3 Restart the computer The Microsoft Windows desktop displays on the primary monitor 4 Use the instructions in the following sections to enable clone mode or extended desktop mode in the display settings For more information on changing display settings see the Help and Support Center click the Start button and click Help and Support Enabling Clone Mode In clone mode both monitors display the same image 1 Right click an empty spot on the desktop and click Properties 2 Click the Settings tab and click Advanced 3 Click the nView tab click Clone and click OK 24 Setting Up and Using Your Computer Click OK to continue The screen temporarily blacks out and then the same image displays on both monitors Click Yes to accept the changes Enabling Extended Desktop Mode In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space 1 2 3 4 Right click an empty spot on the desktop and click Properties Click the Settings tab Two monitors are displayed on the Settings tab Click the grayed out monitor icon Click Extend my Windows desktop onto this monitor and click OK The screen temporarily blacks out and then the desktop dis
67. ct purchase price If you are an end user customer who bought reconditioned or refurbished products from Dell you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent 15 restocking fee unless otherwise prohibited by law If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number To expedite the process of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for a refund or credit only if the sealed package containing the floppy Limited Warranties and Return Policy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only
68. detect additional errata during the life cycle of a microprocessor When an erratum is identified our engineers work to characterize it and find a solution We work with system designers and software developers to ensure that the discrepancy does not affect their products If necessary special software or hardware solutions sometimes known as work arounds are implemented in the system design to prevent computer users from encountering the problem Errata may then be corrected in future revisions of the microprocessor No microprocessor is perfect and Intel recognizes that some consumers want to know about any errata whether or not the errata affect them Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service At Intel our goal is to make every computer user satisfied with his or her Pentium or Celeron processor Should you have any questions comments or concerns about your Intel microprocessor please call us at 1 800 628 8686 1997 1998 Intel Corporation All rights reserved 148 Limited Warranties and Return Policy Index A audio See sound battery disposal 14 fixing problems 38 replacing 113 BIOS 110 booting to a USB device 34 c cards connectors 85 installing 86 removing 86 CD drive fixing problems 40 CD RW drive blank discs 31 fixing problems 41 CDs copying 30 Easy CD Creator Basic 30 Chec
69. dress DDR SDRAM two 128 256 and 512 MB non ECC DDR SDRAM 128 MB 1 GB DDR 333 non ECC only on computers with 533 MHz system clock speed DDR 266 non ECC on computers with either 400 or 533 MHz system clock speed F8000h Drives Externally accessible Internally accessible Available devices two 5 25 inch bays two 3 5 inch bays two bays for 1 inch high IDE hard drives ATA 100 Ultra DMA hard drive CD drive floppy drive Zip drive DVD drive DVD R RW drive and CD RW drive Ports and Connectors Externally accessible Serial Parallel Video Keyboard Mouse USB NIC Headphone 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector 6 pin mini DIN connector or USB connector 6 pin mini DIN connector or USB connector two front panel and four back panel USB 2 0 compliant connectors RJ45 connector front panel miniature connector Appendix 107 www dell com support dell com Ports and Connectors continued Audio Internally accessible Primary IDE channel Secondary IDE channel Floppy drive three miniature connectors for line in line out and microphone 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector Video Video controller AGP 4X Audio Audio controller 1981A Codec Network NIC controller Integrated Intel 10 100 Ethernet Intel 82562ET 10 100 Cont
70. drive 2 Exit any program or utility that might run after you insert the CD 3 Shut down see page 33 and restart the computer 4 Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Use the arrow keys to select CD ROM and then press lt Enter gt 6 Press any key when the Press any key to boot from CD message appears on the screen Starting Windows XP Setup 1 When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now 2 Read the information in the Microsoft Windows Licensing Agreement screen and then press lt F8 gt on your keyboard to accept the license agreement Advanced Troubleshooting 71 www dell com support dell com 4 72 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and then remove the CD from the drive 4 If you want to install a new copy of Windows XP press lt Esc gt to select the fresh copy option 5 Press lt Enter gt to select the highlighted partition recommended and then follow the instructions on the screen HINT The time required The Windows XP Setup screen appears and the operating system to complete the setup begins to copy files and install the devices The computer restarts depends on the size of the multiple times hard dr
71. ds after turning off the computer before removing a component from the system board or disconnecting a device from the computer Perform an orderly computer shutdown using the operating system menu Turn off your computer and any devices connected to the computer Ground yourself by touching an unpainted metal surface on the chassis such as the metal around the card slot openings at the back of the computer before touching anything inside your computer While you work periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components Disconnect your computer and devices including the monitor from their electrical outlets Also disconnect any telephone or telecommunication lines from the computer Doing so reduces the potential for personal injury or shock In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned When Using Your Computer When Using Your Computer continued e Handle components and cards
72. ducts or enterprise software Limited Warranties and Return Policy e Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished Dell branded server and storage products may be returned within thirty days from the invoice date All other reconditioned or refurbished Dell branded hardware products and parts may be returned within fourteen days of the invoice date To return products e mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Contacting Dell see page 116 in your customer documentation or www dell com us en gen contact htm to find the appropriate contact information for obtaining customer assistance You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number You must also return the products to Dell in their original packaging in as new condition along with any media documentation and all other items that were included in the original shipment prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Limited Warranty Terms for Canada What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell
73. e computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 70 4 If the problem persists contact Dell see page 116 Y G Y G A B C D Video controller failure e If the computer has a video card remove the card and reinstall it see page 94 If the problem persists or the computer has integrated video contact Dell see page 116 GY Y Y A B C D No memory modules are detected Reinstall all memory modules see page 92 and then restart the computer If the problem persists contact Dell see page 116 Advanced Troubleshooting 61 www dell com support dell com 62 Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems see page 35 and run the Dell Diagnostics before you contact Dell for technical assistance Running the Dell Diagnostics may help you resolve the problem without contacting Dell If you do contact Dell the test results can provide important information for Dell s service and support personnel The Dell Diagnostics allows you to e Perform express extended or custom tests on one or all devices e Select tests based on a symptom of the problem you are having e Choose how many times a test is run e Display test results e Suspend testing if an error is detected e
74. eading 33 incompatibility 70 reinstalling software 66 70 sound adjusting volume 55 fixing problems 55 speaker adjusting volume 55 fixing problems 55 specifications 106 system board 85 System Restore 68 system setup program 110 T technical assistance telephone numbers and addresses 116 warranty repair or credit 133 Tell Me How help file 17 38 transferring information to a new computer 25 troubleshooting 36 Dell Diagnostics 62 Help and Support Center 17 38 turning off the computer 34 U USB devices booting to 34 V video fixing problems 57 video memory connector 85 volume adjusting 55 W warranty 137 Windows license label 15 Windows XP device driver rollback 66 Help 38 Help and Support Center 17 38 Hyper Threading 33 reinstalling 70 scanner 54 shutdown 34 Index 151
75. ection is based on the Roxio Easy CD Creator Basic documentation that came with your computer See the following section Using Easy CD Creator Basic for instructions on how to locate that documentation To burn CDs you need to use CD burner software Roxio Easy CD Creator Basic is your computer s CD burner software The software includes these project programs that enable you to record specialty CDs for different types of uses DirectCD allows you to format a blank CD R or CD RW disc so that you can use Microsoft Windows Explorer to drag and drop data files to the CD RW drive You can use a DirectCD formatted CD RW disc like another hard drive on your computer because CD RW discs are fully rewritable CD R discs can be used with DirectCD but that media type has overwriting limitations see Using Blank CD R Discs or Blank CD RW Discs for recording media differences MusicCD allows you to burn custom music CDs DataCD allows you to copy a variety of your documents such as spreadsheet or accounting files to a CD for permanent storage Disc Copier allows you to make a backup copy of almost any type of CD This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy Disc Copier is titled CD Copier in some versions of Roxio CD Creator Basic All four project programs are available on the Easy CD Creator Basic Select a Project menu screen To view the Select a
76. ed Warranties and Return Policy 141 support dell com www dell com 142 CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE STATUTORY OR OTHERWISE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS THEREFORE THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited warranty last This limited warranty lasts for the time period indicated on your invoice except that the limited warranty on Dell branded batteries lasts only one year and the limited warranty on the lamps for Dell branded projectors lasts only ninety days The limited warranty begins on the date of the invoice The warranty period is not extended if we repair or replace a warranted
77. elect restore points All calendar dates with available restore points appear in bold 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer Advanced Troubleshooting 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer automatically restarts After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore 4 NOTICE Before you undo the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete Click the Start button point to All Programs Accessories gt System Tools and then click System Restore Select Undo my last restoration and click Next Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 2 3 4 5 Click the Start button and click Control Panel Click Performance
78. em setup program screens display the current configuration information for your computer Information on the screen is divided into five areas Title The area at the top of all system setup screens that displays your computer s model number Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the night of the listed options contain settings or values The settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed When lt Enter gt appears to the right of an option press lt Enter gt to access a pop up menu of additional options Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program Help Press lt F1 gt for information on the option that is selected highlighted Appendix 111 www dell com support dell com 112 Appendix Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 If you forget your system or setup password you cannot operate your computer or change settings in the system se
79. er used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products Limited Warranties and Return Policy 143 www dell com support dell com 144 What do I do if I am not satisfied We pride ourselves on our great customer service If you are not satisfied with the service you receive under this limited warranty please let us know We have found that the best way to resolve issues regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns Therefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS AGAINST DELL arising from or relating to this limited warranty its interpretation or the breach termination or validity thereof the relationships which result from this limited warranty including to the full extent permitted by applicable law relationships with third parties Dell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the
80. ese licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Appendix 133 www dell com support dell com 134 Appendix Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions e Class A is typically for business or industrial envir
81. g is used to identify your computer when you access the Dell Support website or call technical support 9 headphone connector Attach headphones Use the headphone connector to attach headphones and most kinds of speakers You can then hear all of the sounds your computer emits such as system beeps and CDs 10 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 11 front panel door Open the door to use the front panel connectors On computers with an optional floppy drive Adding Parts 77 www dell com support dell com 78 Adding Parts Back View Nps io iL ANE ret EECCECECEC Fo at FL Fa Fo a i a a 14 Frinton CEE IEE Ieee RE ISIE ei laie 12 Ioana atin a I rac ee a ca a es Fh a a a E a TIA ae a os o E n L p On computers with integrated audio power connector The connection for the power cable voltage selection switch may not be available on all computers Set the switch for the voltage that most closely matches the AC power available in your location See When Using Your Computer on page 11 for additional information mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before
82. g technology We put every one of our Pentium and Celeron processors through a rigorous battery of tests during the design and manufacturing processes To verify that the new chip will correctly run the software written for Intel Architecture processors a team of Intel engineers is dedicated to compatibility testing In a state of art lab this group runs an extensive set of operating systems applications network tests and stress tests repeatedly to ensure that the processor is compatible with representative software Just as importantly we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products Additionally a sampling of Intel processors are subjected to a rigorous burn in test whereby the chip is operated at higher than normal temperatures and voltages During this burn in period the processor experiences the equivalent of weeks of normal usage These units are monitored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigorous validation identifies most errata during the development of the processor but we do
83. he COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and then click Edit 5 Click the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Solving Problems 43 www dell com support dell com 44 Solving Problems Error Messages A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTE
84. hem from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 12 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 13 Open the computer cover see page 83 14 Reconnect the jumper plug to the password jumper see page 85 15 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 16 Connect your computer and devices to their electrical outlets and turn them on 17 Reenter the system setup program as described in step 7 and set new passwords Replacing the Battery CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 110 so that you can restore the correct settings at ste
85. hen click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 E Mail Modem and Internet Problems CHECK THE TELEPHONE LINE CONNECTION Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH Winpows 1 Click the Start button and then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click t
86. ia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Automated Order Status System AutoTech automated technical support TechFax Customer Care home small business Customer Care med large business government Technical Support home small business Technical Support med large bus government Sales direct sales from outside Toronto Sales direct sales from within Toronto Sales federal government education and medical toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 950 1329 toll free 1 800 847 4096 toll free 1 800 326 9463 toll free 1 800 847 4096 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 118 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Tech Support website support ap dell com china Tech Support E mail cn_support dell com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small
87. incr oooe ise io ciccio Rina mimi miti FECECETENTE FECE PEEPEETEPEI T REFARNAR 127203222093 network cable 999941999 paniami Lage oS network wall jack K HINT Insert the cable until it clicks into place and then gently pull it to ensure that it is secure K HINT Do not use a network cable with a telephone wall jack Setting Up and Using Your Computer 27 www dell com support dell com 2 28 HINT Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories gt Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click checklist for creating a network 4 Complete the checklist and required preparations and return to the Network Setup Wizard 5 Follow the instructions on the screen Connecting to the Internet To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a phone
88. ive and the speed of your computer Completing the GUI Setup NOTICE When the computer restarts the following message appears Press any key to boot from the CD Do notpress any key when this message appears 1 When the Regional and Language Options screen appears select the settings for your location and click Next 2 Enter your name and organization optional in the Personalize Your Software screen and click Next 3 If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept the name provided and click Next If you are reinstalling Windows XP Professional at the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and then click Next 4 Ifyou have a modem installed enter the requested information and click Next when the Modem Dialing Information screen appears 5 Enter the date time and time zone in the Date and Time Settings window and click Next 6 If your computer has a network adapter select Typical in the Networking Settings screen and click Next If your computer does not have a network adapter this option does not appear Advanced Troubleshooting 7 If you are reinstalling Windows XP Professional you may be prompted to provide further network information regarding your network configuration such as the domain name or workgroup name If you are unsure of y
89. k Disk 42 computer back view 78 closing cover 104 error messages 44 45 front door 76 front view 76 internal parts 84 opening cover 83 specifications 106 stops responding 45 turning off 34 conflicts resolving software and hardware incompatibilities 70 contact numbers 116 copying CDs general information 30 helpful tips 31 how to copy CDs 32 cover closing 104 opening 83 D Dell Diagnostics 15 62 Dell Support website 16 Dell Technical Support Policy 114 diagnostics 15 62 display See monitor documentation 15 device 15 finding 15 help file 17 online 16 Owner s Manual 15 ResourceCD 15 setup diagram 17 drivers 65 identifying 66 reinstalling 66 drives fixing problems 39 DVD drive fixing problems 41 E electrostatic discharge 13 e mail fixing problems 42 error messages 44 Express Service Code 15 Index 149 F Files and Settings Transfer Wizard 25 finding information 15 finding solutions 36 fixing problems battery 38 Dell Diagnostics 62 drive 39 e mail 42 floppy drive 39 general 45 Internet connection 42 keyboard 48 modem 42 mouse 49 network 50 power 51 printer 53 scanner 54 sound and speakers 55 video and monitor 57 floppy drive adding 100 fixing problems 39 front door 76 reattaching 80 H hard drive fixing problems 42 hardware fixing problems 47 incompatibility 70 150 Index
90. line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears 3 Click Connect to the Internet 4 Inthe next window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e Ifyou have
91. lity we recommend and encourage you to contact the third party software and peripheral product manufacturer or publisher directly Dell Branded Peripheral Products Dell does provide a limited warranty for new Dell branded peripheral products products for which Dell is listed as the manufacturer such as monitors batteries memory docking stations and projectors To determine which limited warranty applies to the product you purchased see the Dell invoice and or the product documentation that accompanied your product Descriptions of Dell s limited warranties are described in preceding sections Return Policy If you are an end user customer who bought Dell Software and Peripherals products directly from a Dell company you may return Dell Software and Peripherals products that are in as new condition to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid This refund will not include any shipping and handling charges shown on your invoice you are responsible for those To return products you must call Dell Customer Service at 1 800 387 5759 to receive a Credit Return Authorization Number You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer s packaging which must be in as new condition prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment To qualify for refund or replacement returned product
92. ll Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the computer system including the brand and model and 5 an explanation of the problem Note The Customer Service Representative may need additional information from you depending on the nature of the problem The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one 1 year whichever is longer WARRANTY LIMITATIONS AND EXCLUSIONS THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE INTEL DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THI
93. lled on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the ResourceCD remove the CD 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and the programs that use the device Each device has its own set of specialized commands that only its driver recognizes Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device If you experience a problem with any device perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary to update the driver Advanced Troubleshooting 65 www dell com support dell com 66 Identifying Drivers Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties screen click the Hardware tab Click Device Manager ao
94. m supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENABLE DIGITAL MODE Your speakers do not work if the CD drive is operating in analog mode To enable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the Enable digital CD audio for this CD ROM device box ELIMINATE POSSIBLE INTERFERENCE Turnoff nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 55 www dell com support dell com 56 Solving Problems RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions REINSTALL THE AUDIO SOUND DRIVER See page 65 CHECK FOR INTE
95. mation in this document is subject to change without notice 2003 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision and DellNet are trademarks of Dell Computer Corporation Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited January 2003 P N D0995 Rev A00 Contents CAUTION Safety Instructions 9 Generali eg aaa AUR we Qt eae de Boe Bad 9 When Using YourComputer 2 202 2 11 When Working In
96. mited Warranty for the U S What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products such as monitors keyboards pointing devices mice and wireless devices What is not covered by this limited warranty This limited warranty does not cover e Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software Non Dell branded products and accessories e Problems that result from External causes such as accident abuse misuse or problems with electrical power Servicing not authorized by us Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by us e Products with missing or altered service tags or serial numbers e Products for which we have not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WAR
97. mmunication lines from the computer Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 83 Remove the two green plastic rails from the inside of the hard drive bay by gently pulling the rails up and out of the bay Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the green drive rails from the inside of the hard drive bay Adding Parts 97 www dell com support dell com 98 Adding Parts 10 Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power and the hard drive cables from the back of the first hard drive b Press in the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power and hard drive cables to the back of the first hard drive 11 Gently slide the new hard drive into the upper bay until you hear a click A 2 rail tabs 2 __II second hard drive IL in upper bay fi a first hard drive in DO lower bay _L_ hard drive bay 12 Connect a power cable to the drive NOTICE Match the colored strip on the cable with
98. n press the power button to ground the system board 4 Press the tab on the card retention arm and raise the retention arm tab card retention arm Aq a card bracket 5 If necessary disconnect any cables connected to the card 6 Grasp the card by its top corners and ease it out of its connector 7 Ifyou are removing the card permanently install a filler bracket in the empty card slot opening a card ae 6 slot connector TO lan Do board di V AA Ddr EZ filler bracket in empty DO card slot opening lt lt A card bracket If you need a filler bracket contact Dell NOTICE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 8 Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 10 Remove the card s driver from the operating system Adding Parts 91 www dell com support dell com Adding Memory CAUTION Before you begin a
99. n additional CD drive If your computer is and you experience recording problems first check for available software patches at the 1 Dell Support website at support dell com and if necessary the Roxio support website at support roxio com 2 equipped with both types of drives see the Roxio documentation for instructions on how to copy CDs from a CD drive to a CD RW drive Click the Start button point to All Programs Roxio Easy CD Creator and then click Project Selector The Select a Project window appears Click Disc Copier Disc Copier is titled CD Copier in some versions of Easy CD Creator Basic The Disc Copier window appears and displays your CD RW drive in the Copy from and the Record to lists Insert the source CD that you want to copy into the CD RW drive The Disc Copier project program briefly checks the source CD in the CD RW drive to ensure that it is a readable CD Click Copy Depending on the size of the files that are being copied the copy process may take a few minutes After the source CD is copied remove the source CD from the CD RW drive tray The CD RW drive tray opens automatically after the source CD is copied 32 Setting Up and Using Your Computer 6 Insert a blank CD into the CD RW drive and close the tray The recording starts automatically 7 After the recording completes click OK Hyper Threading Hyper Threading is an Intel technology that can enhance overall pe
100. n arm card edge connector card connector filler bracket tab card retention arm 7 Ifyou are installing a new card remove the filler bracket to create a card slot opening Then continue with step 9 8 If you are replacing a card that is already installed in the computer remove the card see page 90 If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 9 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer Adding Parts 87 www dell com support dell com 10 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board 11 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide not fully seated card bracket caught outside of slot bracket within slot 12 Press the arm into place securing the card s in the computer 88 Adding Parts card retention a
101. nd in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Limited Warranties and Return Policy 139 support dell com www dell com 140 What do I do if I am not satisfied We pride ourselves on our great customer service If you are not satisfied with the service you receive under this limited warranty please let us know We have found that the best way to resolve issues regarding our limited warranty is to work together If after those discussions you are still not satisfied we believe arbitration is the most expeditious way to resolve your concerns Therefore ANY CLAIM DISPUTE OR CONTROVERSY WHETHER IN CONTRACT TORT OR OTHERWISE WHETHER PREEXISTING PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS AGAINST DELL arising from or relating to this limited warranty its interpretation or the breach termination or validity thereof the relationships which result from this limited warranty including to the full extent permitted by applicable law relationships with third parties Dell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTER
102. nd or the speakers O See page 55 YES the printer O See page 53 YES the modem See page 42 YES the mouse O See page 49 See page 48 he keyboard YES the hard drive or a disk drive O See page 39 YES the network adapter O See page 50 YES the scanner O See page 54 YES Windows error messages O See page 44 YES a program O See page 45 YES the Internet See page 42 YES your e mail O See page 42 Are you having some other YES See page 45 type of problem Solving Problems 37 www dell com support dell com Finding Help Information To ACCESS THE 7e Me How HELP FILE 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How To ACCESS WINDOWS HELP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER See page 15 Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufactu
103. nnectors 2 Connect a USB device such as a mouse keyboard printer joystick or speaker system into any of the USB connectors 11 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see page 60 12 serial connector Connect a serial device such as a handheld device to the serial port 13 USB 2 0 connectors 2 Connect a USB device such as a mouse keyboard printer joystick or speaker system into any of the USB connectors 14 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector On computers with integrated audio Adding Parts 79 www dell com support dell com 80 Adding Parts Reattaching the Front Door and Hinge Arms To prevent damage to your computer the front panel door is designed to break away if it is lifted up too far If the front panel door is open and it is pushed inward too hard the hinge arms may also break away the hinge arms are loose when they are detached Reattaching the Hinge Arms A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer through the Start menu see page 33 2 Disconnect the computer power cable from the electrical outlet 3 Remove
104. nner s manufacturer See the scanner documentation for the correct phone number 54 Solving Problems Scanner Problems CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on e Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT Winpows 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems No sound from speakers K HINT The volume control in some MP3 CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers players overrides the are connected as shown on the setup diagram supplied with the speakers Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagra
105. nspiron 296 93188 International Access Code 001 Technical Support OptiPlex Latitude and 296 93191 Country Code 852 Dell Precision Customer Service non technical post sales issues 800 93 8291 Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK toll free 800 96 4109 toll free 800 96 4108 toll free 800 90 3708 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Ireland Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Ireland Sales U K Sales dial within U K only SalesFax Fax Switchboard 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 01 204 4003 01 204 4444 0870 907 4000 01 204 01 01 204 5960 01 204 4444 122 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax
106. ny of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer look under Memory in Technical Specifications on page 107 K HINT Memory 1 purchased from Dell is covered under your computer warranty Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Turn off any attached devices and disconnect them from their electrical outlets Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 83 Removing a Memory Module 1 2 92 Adding Parts If your computer has an AGP card remove it see page 94 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Adding a Memory Module 1 Press out the securing clip at each end of the memory module connector securing clips 2 notch memory module Zz connector A cutouts 2 2
107. odules installed remove the modules reinstall one module see page 92 and then restart the computer If the computer starts normally reinstall an additional module Continue until you identify a faulty module or reinstall all modules without error If available install properly working memory of the same type into your computer see page 92 If the problem persists contact Dell see page 116 G YG Y A B C D Memory modules are detected but a memory configuration or compatibility error exists Be sure that there are no special memory module memory connector placement requirements see page 92 Verify that the memory modules that you are installing are compatible with the computer see page 107 If the problem persists contact Dell see page 116 Advanced Troubleshooting Diagnostic Code Definition Corrective Action GGG Y A B C D Other failure Ensure that the cables are properly connected from the hard drive CD drive and DVD drive to the system board see page 85 If the problem persists contact Dell see page 116 Y_G Y Y A B C D PCI bus failure has occurred 1 Determine if a conflict exists by removing a card not the video card see page 90 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card see page 90 and then restart the computer 3 Repeat this process for each card If th
108. on switch is set to match the AC power at your location see page 11 Bypass power protection devices power strips and power extension cables to verify that the computer turns on Swap the computer and monitor power cables to determine if the power cable is defective Ensure that the microprocessor power cable is securely connected to the system board see page 85 Ensure that the power supply cables are securely connected to the system board see page 85 Remove and then reinstall the memory modules see page 92 Remove and then reinstall any cards see page 86 Remove and then reinstall the video card if applicable see page 94 If the problem persists contact Dell see page 116 IF THE POWER LIGHT IS AMBER AND GREEN The computer is receiving electrical power but an internal power problem might exist Ensure that the microprocessor power cable is securely connected to the system board see page 85 If the problem persists contact Dell see page 116 ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference Rie Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Printer Problems K HINT Dell does not i cover the printer s CHECK THE PRINTER DOCUMENTATION See the printer documentation warranty
109. onments e Class B is typically for residential environments For additional regulatory information see the Tell Me How help file that accompanied your computer To access the help file see page 38 NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Importer Ship to Model number Supply voltage Frequency Current consumption Dell One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D E DHM 115 230 VAC 60 50 Hz 3 0 1 5 A Appendix 135 Wo09 ap 340ddns woao ap mmm Appendix 136 Limited Warranties and Return Policy Dell branded hardware products purchased in the U S or Canada come with either a 90 day U S only one year two year three year or four year limited warranty To determine which warranty you purchased see the invoice that accompanied your hardware product s The following sections describe the limited warranties and return policy for the U S the limited warranties and return policy for Canada and the manufacturer guarantee for Latin America and the Caribbean Li
110. onnect a properly working keyboard to the computer and try using the keyboard If the new keyboard works the original keyboard is faulty IF THE KEYBOARD IS WIRELESS REPLACE THE KEYBOARD BATTERY See the wireless keyboard documentation for more information CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 48 Solving Problems Mouse Problems RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off press the power button to restart the computer IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power ca
111. ough check of devices This test typically Test takes an hour or more and requires you to answer questions periodically Custom Tests a specific device You can customize the tests you Test want to run Symptom Lists the most common symptoms encountered and allows Tree you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message displaying the error code and a description of the problem appear Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 116 3 Ifyou run a test from the Custom Test or Symptom Tree option click 64 the applicable tab described in the following table for more information Tah Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Advanced Troubleshooting Help Describes the test and may indicate requirements for running the test Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains your configuration information for all devices from the system setup program memory and various internal tests and displays it in the device list in the left pane of the screen The device list may not display the names of all the components insta
112. ounded electrical outlets These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help avoid the potential hazard of electric shock do not use your computer during an electrical storm To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWG and an FCC compliant RJ 11 modular plug Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances To help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting a device from the computer CAUTION Safety Instructions 9 www dell com support dell com 10 CAUTION Safety Instructions continued To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack When reconnecting a network cable to your computer first plug
113. our settings accept the default selections Windows XP installs the operating system components configures the computer and then restarts the computer Completing the Operating System Setup NOTICE When the computer restarts you will see the following message Press any key to boot from the CD Do notpress any key when this message appears When the Welcome to Microsoft screen appears click Next When the How will this computer connect to the Internet message appears click Skip When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users Click Next Click Finish to complete the setup and remove the CD from the drive Reinstalling Drivers and Software 1 2 Reinstall the appropriate drivers see page 66 Reinstall your virus protection software See the documentation that came with the software for instructions Reinstall your other software programs See the documentation that came with the software for instructions Advanced Troubleshooting 73 www dell com support dell com 74 Advanced Troubleshooting SECTION 4 Adding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding
114. p If we are not able to repair the product we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect Limited Warranties and Return Policy If we determine that the product is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years For the remaining period of the limited warranty we will replace any defective part with new or refurbished part
115. p 7 2 Open the computer cover see page 83 3 Locate the battery socket labelled BATTERY see page 85 Appendix 113 www dell com support dell com 114 Appendix 4 8 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board battery socket battery BATTERY Insert the new battery into the socket with the side labeled facing up and snap it into place Connect your computer and devices to electrical outlets and turn them on NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Access the system setup program see page 110 and restore the settings you recorded in step 1 Properly dispose of the old battery see page 14 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In
116. plays on both monitors Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer You can move data such as E mails Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk Setting Up and Using Your Computer 25 www dell com support dell com To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and then click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and then click Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 8 On the old computer insert the Windows XP Operating System CD into your CD or DVD drive On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Setting
117. r and click Next Reinstalling Microsoft Windows XP Before You Reinstall If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver use Windows XP Device Driver Rollback see page 66 to replace the device driver with the previously installed version Advanced Troubleshooting If Device Driver Rollback does not resolve the problem then use System Restore see page 68 to return your operating system to the operating state it was in before you installed the new device driver Reinstalling Windows XP To reinstall Windows XP perform the steps in the following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After the reinstallation is complete you will need to reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instructions Preparing to Boot From the Operating System CD 1 Insert the Operating System CD into the CD or DVD
118. rer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 113 If the battery still does not work properly contact Dell see page 116 38 Solving Problems Drive Problems Floppy drive problems ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then double click My Computer If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Eject and firmly reinsert the floppy disk e Insert another disk to eliminate the possibility that the original floppy disk is defective e Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following illustration back of floppy disk EL write protected not write dI protected Solving Problems 39 www dell com support dell com Z HINT High speed CD drive vibration is normal 40 and may cause noise This does not indicate a defect in the drive or the CD Solving Problems NOT
119. rformance by allowing one physical microprocessor to function as two logical microprocessors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs will benefit from Hyper Threading technology some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information on using your software with Hyper Threading To determine if your computer is using Hyper Threading technology K 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through the system setup program For information on accessing the system setup program sce page 110 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com HINT You must use CD R discs to burn music CDs that you want to play in regular stereos CD RW discs do not play in most home or car stereos 4 HINT Hyper Threading is supported only on computers that have 3 06 GHz microprocessors or higher installed
120. rm alignment guide alignment bar filler bracket NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 13 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 14 Close the computer cover see page 104 reconnect the computer and devices to electrical outlets and turn them on 15 Install any drivers required for the card as described in the card documentation Adding Parts 89 www dell com support dell com 90 Adding Parts Removing a Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 33 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turm off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and the
121. rmance Errors occur and programs crash for no apparent reason e Nothing displays on the monitor REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists contact the hardware manufacturer for technical assistance Solving Problems 47 www dell com support dell com CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 Keyboard Problems RESTART THE COMPUTER e If the mouse is functioning shut down the computer see page 34 After the computer shuts down press the power button to restart the computer e If the computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 34 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD C
122. rols and Lights Power control Power light Hard drive access light Diagnostic code lights push button green light on power button blinking green in sleep state solid green for power on state solid amber for possible internal power problem green four bicolor amber and green located on back panel 1 For computers with integrated audio Power DC power supply Wattage Heat dissipation Voltage see page 11 for important voltage setting information Backup battery 250 W 853 BTU fully loaded computer without monitor 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers 3 V CR2032 coin cell Physical Height x Width x Depth 42 5 x 18 1 x 44 7 cm 16 7 x 7 1 x 17 6 inches Weight 12 7 kg 28 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 670 m 50 to 35 000 ft 2 At 35 C 95 F the maximum operating altitude
123. s and white papers 16 Finding Information for Your Computer What Are You Looking For Find it Here How to set up my computer Setup diagram Tips on using Windows How to clean my computer How to use my mouse and keyboard Tell Me How help file 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How How to use Windows XP Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen Finding Information for Your Computer 17 www dell com support dell com 18 Finding Information for Your Computer SECTION 1 Setting Up and Using Your Computer Setting Up a Printer Connecting Two Monitors Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs Hyper Threading Booting to a USB Device Turning Off the Computer www dell com support dell com 20 Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e O
124. s if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you If we do not receive the original part within thirty days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs a
125. s Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and then click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and then click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 26 Setting Up and Using Your Computer 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and then click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appeals 3 Click Finished and restart the new computer Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network it must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer 2 Connect the other end of the network cable to a network connection device such as a network wall jack network adapter connector on computer Peecrcecee PEerrereree
126. s must be in as new condition software products must be unopened and all of the manuals floppy disk s CD s power cables and other items included with a product must be returned with it Limited Warranties and Return Policy 145 www dell com support dell com One Year End User Manufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer Corporation Dell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions This Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always
127. side Your Computer 2 2 12 Protecting Against Electrostatic Discharge 13 Ergonomic Computing Habits 13 Battery Disposal i 2 en 14 Finding Information for Your Computer 15 1 Setting Up and Using Your Computer Setting Up a Printer 20 Printer Cable use AR A La 20 Connecting a Parallel Printer 0 00 20 Connecting a USB Printer 0000 21 Connecting Two Monitors 22 Connecting the Monitors to Your Computer 22 Enabling Clone Mode 0 24 Enabling Extended Desktop Mode 2 2 25 Transferring Information to a New Computer 25 Setting Up a Home and Office Network 27 Connecting to a Network Adapter 27 Network Setup Wizard 28 Connecting to the Internet 28 Setting Up Your Internet Connection 29 Contents 3 4 Copying CDs Using Easy CD Creator Basic Using Blank CD R Discs or Blank CD Helpful Tips How to CopyaCD Hyper Threading Booting to a USB Device Turning Off the Computer 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems Floppy drive problems CD drive problems Problems writing to a CD RW drive DVD drive problems Hard drive problems E Mail Modem and Internet Problems Error Messages
128. speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Appendix 115 www dell com support dell com K HINT Toll free numbers are for use within the country for which they are listed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Contact Numbers and Addresses Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Lo
129. step 2 ZI step 3 2 Align the notch on the bottom of the module with the crossbars in the connector NOTICE To avoid damage to the memory module press the module straight down into the socket with equal force applied at each end of the module 3 Insert the module straight down into the connector ensuring that it fits into the vertical guides at cach end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 4 Close the computer cover see page 104 memory module connectors x si Adding Parts 93 www dell com support dell com 94 Adding Parts NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on 6 Click the Start button right click My Computer and then click Properties 7 Click the General tab 8 To verify that the memory is installed correctly check the amount of memory RAM listed see page 110 Adding or Replacing the AGP Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your Dell computer provides a connector for an AGP
130. supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights Dell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller
131. switch on the back panel and automatically detect the correct operating voltage A manual voltage selection switch Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage Al El NOTICE To help avoid damaging a computer with a manual voltage selection switch set the switch for the voltage that most closely matches the AC power available in your location For Japan the voltage selection switch must be set to the 115 V position even though the AC power available in Japan is 100 V Also ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e Before working inside the computer unplug the computer to help prevent electric shock or system board damage Certain system board components continue to receive power any time the computer is connected to AC power When Using Your Computer 11 www dell com support dell com 12 When Using Your Computer continued When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated A CAUTION Do not attempt to service the computer yourself except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell Always follow installation and service instructions closely NOTICE To help avoid possible damage to the system board wait 5 secon
132. t device list appears highlight IDE CD ROM Device and press lt Enter gt Select the IDE CD ROM Device option from the CD boot menu Select the Boot from CD ROM option from the menu that appears Type 1 to start the ResourceCD menu Type 2 to start the Dell Diagnostics Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your platform When the Dell Diagnostics Main Menu appears select the test you want to run see page 64 Advanced Troubleshooting HINT If you receive a message stating that no Diagnostics utility partition has been found follow the instructions to run the Dell Diagnostics from your ResourceCD see page 63 HINT This procedure changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 63 www dell com support dell com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want K HINT The Service Tag number for your computer Option Function is located at the top of 7 s 7 3 each test Screen Express Performs a quick test of devices This test typically takes 10 Test to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Performs a thor
133. table and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela
134. tart button and then click Control Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 38 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 70 SECTION 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP www dell com support dell com Diagnostic Lights To help you troubleshoot a problem your computer is equipped with four lights on the back panel labeled A B C and D see page 78 These lights can be yellow or green When the computer starts normally the lights flash After the computer starts the lights remain green If the computer malfunctions the color and sequence of the lights identify the problem A CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 Diagnostic Code Definition Corrective Action Y YGG A B C D Memory modules are detected but a memory failure has occurred If you have one memory module installed reinstall it see page 92 and then restart the computer If you have two or more memory m
135. the cable into the network jack and then into the network adapter To help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Ensure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug CAUTION Safety Instructions When Using Your Computer As you use your computer observe the following safe handling guidelines A CAUTION Do not operate your computer with any cover s including computer covers bezels filler brackets front panel inserts and so on removed e Your computer is equipped with one of the following A fixed voltage power supply Computers with a fixed voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage see the regulatory label on the outside of the computer for its operating voltage An auto sensing voltage circuit Computers with an auto sensing voltage circuit do not have a voltage selection
136. the date of the invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell service tag number or order number available Individual Home Consumers US Only Technical Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home Consumers who purchased through an Employee Purchase Program Technical Support and Customer Service 1 800 822 8965 Home and Small Business Commercial Customers Technical Support and Customer Service 1 800 456 3355 Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service 1 800 822 8965 Government and Education Customers Technical Support and Customer Service 1 800 234 1490 Dell Branded Memory 1 888 363 5150 What will Dell do During the first 90 days of the 90 day limited warranty and the first year of all other limited warranties For the first 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanshi
137. the front panel door by gently snapping it off the two hinge arms 4 Remove the front panel insert above the door bay area by pulling the bottom of the insert with your fingers front panel NI use fingers to pull here 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots view slots 2 pivot bar slots 2 pivot bar hinge arms in horizontal position NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 7 Pull the arms toward you until they snap into position If the hinge arms do not snap back into position on the first attempt slightly reposition the arms and try again 8 After the hinge arms snap into position lower and raise the arms two or three times to properly seat them 9 Reattach the front panel insert Adding Parts 81 www dell com support dell com 82 Adding Parts 10 Reconnect the computer power cable to the electrical outlet 11 Reattach the front door see page 80 Reattaching the Front Door A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your
138. ther Pentium or Celeron processor OR if Intel is unable to repair or replace the particular Pentium or Celeron processor REFUND the then current value of the Pentium or Celeron processor THIS LIMITED WARRANTY AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR OR PENTIUM OR CELERON PROCESSOR BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR Extent of Limited Warranty Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as errata Current characterized errata are available upon request This limited warranty is for purchasers in the United States and Canada only The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system s motherboard This limited warranty does not cover damages due to external causes including accident problems with electrical power usage not in accordance with product instructions misuse neglect alteration repair improper installation or improper testing How to Obtain Warranty Service To obtain warranty service for your Pentium or Celeron processor you may contact your computer system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should ca
139. tional Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01559471 00 01559471 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 Switchboard 06103 766 7000 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Appendix 121 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Hong Kong Technical Support Dimension and I
140. tup program until you clear the forgotten password s 1 2 10 Shut down the computer see page 33 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 83 Locate the password jumper on the system board sce page 85 and remove the jumper plug Close the computer cover see page 104 plug your computer into an electrical outlet and turn on the computer When the blue DELL logo appears press lt F2 gt immediately to enter the system setup program If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again Use the arrow keys to scroll down to the System Security option on the system setup program main screen and then press lt Enter gt To reset the system password press lt Enter gt twice in the System Password option To reset the setup password press lt Enter gt twice in the Setup Password option Press lt Esc gt twice and then select Save Changes and Exit to exit the system setup program Shut down the computer see page 33 11 Turn off any attached devices and disconnect t
141. urbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada Otherwise we will ship the product to you freight collect If we determine that the problem is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years following the first year of all limited warranties We will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you ret
142. urn the original part to us within thirty days after we ship the replacement part to you If we do not receive the original part within thirty days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in Canada Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased an on site service contract If your service contract is with Dell service will be provided to you under the terms of the service contract Please refer to that contract for details on how to obtain service Dell s service contracts can be found online at www dell ca or by calling Customer Care at 1 800 847 4096 If you purchased through us a service contract with one of our third party service providers please refer to that contract mailed to you with your invoice for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that have been returned to Dell some of which were nev
143. uu a WU N E In the Device Manager window scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling drivers NOTICE The Dell Support website and your De Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version To use Device Driver Rollback Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties screen click the Hardware tab Click Device Manager ao u A W N E Right click the device for which the new driver was installed and then click Properties Click the Drivers tab 8 Click Roll Back Driver N Advanced Troubleshooting If Device Driver Rollback does not resolve the problem then use System Restore see page 69 to return your computer to the operating state that existed before you installed the new driver Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore see page 69 does not resolve

Dell Dimension 4550 PC Desktop

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