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Dell Dimension 3000 PC Desktop

1. Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance may not be affected NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked the option to disable password security by pressing Ctrl Enter when the computer starts is no longer available Appendix 81 Ge e j6758bk02 book Page 82 Friday January 28 2005 8 02 AM www dell com support dell com Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or weekdays every Monday through Friday The default setting is Off Th
2. _ e amp _ extra alignment screws 2 or 4 alignment screws 2 4 After the drive is in place apply pressure to ensure that the drive is fully seated 5 Use the securing screw that came with the drive to attach the drive to the computer Removing and Installing Parts 71 e e T e j6758bk02 book Page 72 Friday January 28 2005 8 02 AM E o o o o o a a 3 o E o o E o z z z NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power cable to the system board see page 51 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive power cable first CD DVD connector primary drive second CD DVD connector secondary drive 8 Reattach the front panel see page 61 9 Replace the computer cover see page 74 e NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on 11 See the documentation that came with the drive for instructions on installing any software required for drive operation Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage t
3. 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 n the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 23 o SP E j6758bk02 book Page 24 Friday January 28 2005 8 02 AM Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program www dell com support dell com BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems iy CAUTION Before you begin any of the procedures in this section follow the safet
4. nonoa a 24 Memory Problems 0 0 0 eee eee eee 24 Mouse Problems 0 lll 25 Network Problems 0 0 0000 eee eee eae 26 PowerProblems 0 0000 eee eee eee 26 Printer Problems 20 000 eee eee eee 27 ScannerProblems 00 0 llle 28 Sound and Speaker Problems 020005 29 No sound from speakers 2 00000 eee eee 29 No sound from headphones llle 30 Video and Monitor Problems 24 30 Ifthe screen is blank nonna aaa a 30 Ifthe screen is difficult to read naaa a 31 3 Advanced Troubleshooting Diagnostic Lights 2 2 2 a 33 Dell Diagnostics 7 2 23 eo ee AE a ee ee a 36 Dell Diagnostics MainMenu 22000 37 Drivers goss eae Sha pe aioe an ae S he ae ath base ah an tle RI EAGAR 38 WhatlsaDriver 222 38 Identifying Drivers 2 a 38 Reinstalling Drivers 2 llle 39 4 Contents 4 SP E j6758bk02 book Page 5 Friday January 28 2005 8 02 AM Using Microsoft Windows XP System Restore 40 Creating a Restore Point a 40 Restoring the Computer to an Earlier Operating State 40 Undoing the Last System Restore llle 41 Resolving Software and Hardware Incompatibilities 41 Removing and Installing Parts Before You Begin eee ee es 43 Recommended Tools oe
5. toll free 080 200 3800 080 200 3600 Country Code 82 Customer Service Seoul Korea toll free 080 200 3800 City Code 2 Customer Service Penang Malaysia 604 633 4949 Fax 2194 6202 Switchboard 2194 6000 Appendix 97 e sp D e j6758bk02 book Page 98 Friday January 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America www dell com support dell com Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 M
6. Dell contacting 88 Dell Diagnostics 36 Dell Dimension Help file 7 support policy 86 support site 8 diagnostic lights 33 diagnostics Dell 36 lights 33 47 display See monitor documentation Dell Dimension Help file 7 End User License Agreement 7 ergonomics 7 finding information 7 online 8 Product Information Guide 7 regulatory 7 safety 7 setup diagram 7 warranty 7 drivers about 38 identifying 38 drives hard drive 63 installing CD DVD 70 installing floppy 67 installing hard drive 65 Index 105 SP E j6758bk02 book Page 106 Friday January 28 2005 8 02 AM T drives continued problems 17 removing CD DVD 69 removing floppy 66 removing hard drive 63 second CD DVD drive 70 DVD drive problems 18 DVDs copying 14 E e mail problems 19 End User License Agreement 7 ergonomics information 7 error messages about 20 diagnostic lights 33 F floppy drive activity light 46 eject button 45 installing 67 removing 66 front panel insert 60 removing 58 106 Index hard drive activity light 45 installing 65 problems 19 removing 63 hardware Dell Diagnostics 36 Hardware Troubleshooter 41 headphone connector 45 Help and Support Center 8 help file Dell Dimension Help 7 Windows Help and Support Center 8 Hyper Threading 16 l IEEE 1394 problems 21 installing parts before you begin 43 recommend
7. EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers Solving Problems 19 o o SP E j6758bk02 book Page 20 Friday January 28 2005 8 02 AM www dell com support dell com 20 VERIFY THAT THE MODEM IS COMMUNICAT
8. Fan 3 pin connector Controls and Lights Power control Push button Hard drive access light Green Link integrity light on integrated No light for 10 Mb operation green light for 100 Mb operation network adapter Activity light on integrated network Yellow blinking light adapter Diagnostic lights Four lights on the back panel Power DC power supply Wattage 250 W Heat dissipation 853 BTU hr fully loaded computer without monitor Voltage see the safety instructions Fixed voltage power supply 100 to 120 V at 60 Hz 200 to 240 V located in the Product Information at 50 Hz Guide for important voltage setting information Backup battery 3 V CR2032 lithium coin cell Physical Height x width x depth 36 8 x 18 4 x 42 6 cm 14 5 x 7 25 x 16 75 inches Weight 10 4 kg 23 Ib Appendix 77 o o T e NS j6758bk02 book Page 78 Friday January 28 2005 8 02 AM Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating www dell com support dell com Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 30 C 50 to 86 F NOTE At 30 C 86 F the maximum operating altitude is 914 m 3000 ft 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 2 20 Grms at 10 to 500 Hz at 1 octave min
9. If no operating system is on the drive the computer generates an error message CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu Ei NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive Ei NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 78 1 Ifyou are booting to a USB device connect the USB device to a USB connector see page 51 Turn on or restart your computer Whenr2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 43 and try again Appendix 83 o T e NS j6758bk02 book Page 84 Friday January 28 2005 8 02 AM
10. Reattach the front panel see page 61 Connect the data cable to the back of the drive and to the floppy drive connector on the system board see page 51 Removing and Installing Parts 67 eje 2 NS d e j6758bk02 book Page 68 Friday January 28 2005 8 02 AM power cable data cable www dell com support dell com NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 8 Reattach the front panel see page 61 9 Replace the computer cover see page 74 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see page 78 and update the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics see page 36 CD DVD Drive SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide SN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 43 2 Remove the computer cover see page 49 3 Release and remov
11. The Boot Device Menu appears listing all available boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press Enter Ei NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots www dell com support dell com 1 Enter system setup see page 78 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices Ei NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list 84 Appendix P c e S y di T e j6758bk02 book Page 85 Friday January 28 2005 8 02 AM Clearing Forgotten Passwords SN CAUTION Before you begin any of the procedures in this section follow the safety instructions 1 10 located in the Product Information Guide Follow the procedures in Before You Begin on page 43 o Ey PSWRD O Locate the 3 pin password jumper PSWD on the system board see pa
12. restart the computer If the problem persists or the computer has integrated graphics contact Dell see page 88 A possible floppy or hard drive failure Reseat all power and data cables and oeeo has occurred restart the computer A B C D A possible USB failure has occurred Reinstall all USB devices check cable oeee connections and then restart the computer A B C D Q yellow green O off 34 Advanced Troubleshooting 4j AD All e j6758bk02 book Page 35 Friday January 28 2005 8 02 AM Light Pattern Problem Description Suggested Resolution Memory modules are detected but a Ensure that no special memory eoo memory configuration or compatibility module memory connector placement error exists requirements exist see page 52 AB CD Verify that the memory modules that you are installing are compatible with your computer see page 52 If the problem persists contact Dell see page 88 ee oo AB CD A possible expansion card failure has occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 55 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolv
13. 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLT TY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 104 Appendix S S D SP E j6758bk02 book Page 105 Friday January 28 2005 8 02 AM T Index A audio See sound battery problems 17 replacing 72 BIOS 78 boot sequence 83 changing 83 84 option settings 83 booting to a USB device 83 C cards installing PCI 56 PGI 53 PCI Express slots 47 PCI slots 47 removing PCI 58 slots 47 55 types supported 55 CD DVD drive activity light 45 eject button 45 installing 70 installing second 70 problems 18 removing 69 CD RW drive problems 18 CDs copying 14 Check Disk 19 computer components inside 50 crashes 22 23 inside view 50 restore to previous state 40 stops responding 22 connectors headphone 45 keyboard 48 line in 47 line out 48 microphone 48 modem 47 mouse 47 network adapter 47 parallel 47 power 48 serial 48 sound 47 48 USB 45 47 video 48 copying CDs and DVDs 14 cover cover latch 47 removing 49 replacing 74
14. 105 G 2 ms 32 G with a velocity change of 596 9 cm sec 235 inches sec 15 2 to 3048 m 50 to 10 000 ft NOTE At 30 C 95 F the maximum operating altitude is 914 m 3000 ft 15 2 to 10 670 m 50 to 35 000 ft To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly 78 Appendix P e NS j6758bk02 book Page 79 Friday January 28 2005 8 02 AM Entering System Setup 1 Tum on or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 43 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This Optio
15. 2dell com E mail Support desktop computers den support dell com E mail Support servers Nordic server support amp dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 92 Appendix B T z y j6758bk02 book Page 93 Friday January 28 2005 8 02 AM Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Finland Helsinki International Access Code 990 E mail fin_support dell com Country Code 358 E mail Support servers Citv Code 9 Nordic_support dell com Website support euro dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier Website support euro dell com International Access Code 00 E mail support
16. 394 7478 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell Country Code 34 Home and Small Business City Code 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 9 722 92 00 Fax 9 722 95 83 Appendix 101 e e sp D e e j6758bk02 book Page 102 Friday January 28 2005 8 02 AM www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latit
17. CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 33 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer 22 Solving Problems o SP E j6758bk02 book Page 23 Friday January 28 2005 8 02 AM A program stops responding END THE PROGRAM 1 Press lt Ctrl gt Shift lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly Ei NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments
18. blank CD RWS to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Setting Up and Using YourComputer 15 T e SS sp z y j6758bk02 book Page 16 Friday January 28 2005 8 02 AM Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology www dell com support dell com 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information
19. cable data cable 2 Remove the floppy drive bracket from the computer a Remove the bracket securing screw for the floppy drive b Remove the bracket for the floppy drive from the computer 66 Removing and Installing Parts S o o e e S NP T e j6758bk02 book Page 67 Friday January 28 2005 8 02 AM securing SCrews MI l S xg po top bracket screw drive bracket floppy drive Remove the floppy drive from the bracket a Remove all four drive securing screws two on each side b Remove the floppy drive from the bracket Installing a Floppy Drive 1 2 3 Remove the floppy drive bracket from the computer see page 66 If you are replacing a floppy drive remove the drive from the bracket see page 67 Attach the floppy drive bracket to the floppy drive a Align the screw holes on the drive with the screw holes on the bracket b Insert and tighten all four drive securing screws two on each side Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay When the floppy drive bracket is properly mounted it remains in place without support Secure the floppy drive bracket with the top bracket screw that came with your drive
20. complete list of abbreviations and acronyms see the Dell Dimension Help file To access the help file see Finding Information on page 7 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DMC January 2005 P N J6758 Rev A02 SP E j6758bk02 book Page 3 Friday January 28 2005 8 02 AM Contents Finding Information llle 7 1 Setting Up and Using Your Computer Setting Ujra Printer 2o Lon PaTIETGRA ey ET 9 Printer Cable c ete A CRECEN es ee 9 Connecting a USB Printer 2 ee 9 Connecting a Parallel Prin
21. computer the cable may arrive in the computer box Connecting a USB Printer Ei NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer Setting Up and Using Your Computer 9 o o T e j6758bk02 book Page 10 Friday January 28 2005 8 02 AM 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way USB connector on computer www dell com support dell com USB printer a cable Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 43 eo NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches 10 Setting Up and Using Your Computer e NB ZINS e j6758bk02 book Page 11 Friday January 28 2005 8 02 AM parallel connector on computer connector on printer S clips 2 3 S notches 2 cA x Oe i parallel printer cable 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click C
22. euro dell com fr fr emaildell Country Code 33 Home and Small Business City Codes 1 4 Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 0155947101 Appendix 93 e sp D e j6758bk02 book Page 94 Friday January 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 www dell com support dell com Website support euro dell com E mail tech support central europe amp dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Serv
23. from the bracket small bracket f tabs 2 drive securing screws 3 64 Removing and Installing Parts B j6758bk02 book Page 65 Friday January 28 2005 8 02 AM Installing a Hard Drive 1 2 3 4 15 16 Unpack the replacement hard drive and prepare it for installation Check the documentation for the drive to verify that it is configured for your computer Remove the hard drive bracket see page 63 Attach the hard drive to the hard drive bracket a Place the small bracket tabs into the drive securing screw holes on one side of the drive b Gently swing the drive toward the bracket and align the three screw holes on the other side of the drive with the screen holes on the bracket c Attach the hard drive bracket to the hard drive d Insert and tighten all three drive securing screws Install the hard drive a Place the two bracket tabs into the drive slots inside the bracket for the additional hard drive b Swing the bracket forward so that it is flush with the bracket for the additional hard drive c Replace the bracket securing screws Connect a power cable to the drive Connect the data cable to the drive and to the system board see page 51 Close the computer cover see page 74 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on S
24. functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase www dell com support dell com Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded m
25. jumper 85 PCI cards installing 56 removing 58 power button 46 connector 48 light 46 problems 26 power light conditions 26 printer cable 9 connecting 9 parallel 10 problems 27 error messages 20 Internet 19 keyboard 22 memory 24 modem 19 monitor is blank 30 monitor is hard to read 31 network 26 power 26 power light conditions 26 printer 27 program crashes 23 program stops responding 23 programs and Windows compatibility 23 restore to previous state 40 scanner 28 screen is blank 30 screen is hard to read 31 e Scanner problems 28 screen See monitor Service Tag 8 settings 46 system setup 78 setup diagram 7 software Hyper Threading 16 24 problems 23 sound problems 29 volume 29 sound connectors line in 47 line out 48 Index 107 SP E j6758bk02 book Page 108 Friday January 28 2005 8 02 AM T speaker problems 29 volume 29 specifications 75 support contacting Dell 88 policy 86 support dell com 8 system board 51 System Restore 40 system setup 78 entering 79 options 80 screens 79 T technical support policy 86 troubleshooting Dell Diagnostics 36 diagnostic lights 33 Hardware Troubleshooter 41 Help and Support Center 8 restore to previous state 40 tips 17 108 Index U USB booting to devices 83 connectors 45 47 V video connector 48 p
26. on accessing system setup see page 79 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com 16 Setting Up and Using Your Computer t 9 4 SP E j6758bk02 book Page 17 Friday January 28 2005 8 02 AM Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer f you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed fa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s If an error message occurs in a program see the rogram s documentation Battery Problems Ay CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 72 I
27. or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next 3 Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab Uu 5 W N Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Advanced Troubleshooting 41 4 is j6758bk02 book Page 42 Friday January 28 2005 8 02 AM www dell co
28. the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Remove the computer cover see page 49 6 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 7 If necessary remove a memory module a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Removing and Installing Parts 53 t o S 7N e j6758bk02 book Page 54 Friday January 28 2005 8 02 AM www dell com support dell com oe 8 To insert a module press out the securing clip at each end of the memory module connector ET memory connector closest to microprocessor A Pe clips 2 dim be 9 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts OX e NOTICE To avoid breaking the memory module do not press near the middle of the module 10 Insert the module straight down into the connector ensuring that it f
29. the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts o SP E j6758bk02 book Page 75 Friday January 28 2005 8 02 AM Appendix Specifications Processor Processor type Level 1 L1 cache Level 2 L2 cache Memory Intel Pentium 4 with HT Technology and Intel Celeron NOTE Not all Pentium 4 processors support Hyper Threading technology 8 KB 128 KB or 512 KB depending on your computer configuration pipelined burst eight way set associative write back SRAM Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address 333 and 400 MHz DDR SDRAM NOTE DDR333 and DDR400 memory runs at 266M Hz when configured with Celeron 400MHz FSB processors NOTE DDR333 memory runs at 320MHz when configured with Pentium 4 800MHz FSB processors two 128 256 512 or 1 GB non ECC 128 MB NOTE Between 1 and 64 MB of system memory may be allocated to support graphics depending on system memory size and other factors 2 GB F0000h Computer Information Chip set DMA channels Interrupt levels BIOS chip NVRAM Intel 865 GV Seven 24 4 Mb Appendix 75 o SP E j6758bk02 book Page 76 Friday January 28 2005 8 02 AM Computer Information continued NIC integrated network interface capable of
30. 0 09 102 Appendix e sp D e j6758bk02 book Page 103 Friday January 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Trinidad Tobago General Support 1 800 805 8035 e Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell direct support 2dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 103 E e j6758bk02 book Page 104 Friday Janu
31. 10 100 communication o System Clock Intel Pentium 4 800 MHz Intel Celeron 533 MHz Video E Type Integrated Intel Extreme Graphics 2 E Audio s Type AC97 Sound Blaster Emulation ADI 1980 audio controller with z 2 1 implementation Expansion Bus Bus type Bus speed PCI connectors connector size connector data width maximum PCI 33 MHz three 120 pins 32 bits Drives Externally accessible Available devices Internally accessible One bay for a floppy drive and two bays for CD DVD drives Floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive One bay for 1 inch high IDE hard drives Connectors External connectors Serial Parallel Video Network adapter 76 Appendix 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ45 connector o T e NS j6758bk02 book Page 77 Friday January 28 2005 8 02 AM Connectors continued PS 2 keyboard and mouse 6 pin mini DIN USB two front panel and four back panel USB 2 0 compliant connectors Audio Three connectors for line in line out and microphone one front panel connector for headphones System board connectors Primary IDE drive 40 pin connector on PCI local bus Secondary IDE drive 40 pin connector on PCI local bus Floppy drive 34 pin connector CD Audio 4 pin connector
32. 5 8 02 AM Hard Drive SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide SN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it 1 Ifyou are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Follow the procedures in Before You Begin on page 43 Remove the computer cover see page 49 Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board power cable data cable 2 Remove the hard drive bracket from the computer a Remove the bracket securing screws for the hard drive b Remove the bracket for the hard drive from the computer Removing and Installing Parts 63 o T e j6758bk02 book Page 64 Friday January 28 2005 8 02 AM E o o o o Z o a a 3 o E o o E o hard drive D bracket securing screw drive bracket bracket securing screw ES 3 If you are replacing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive
33. 58 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and toll free 800 858 2955 Education Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and toll free 800 858 2669 Education Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Appendix 91 V a T E e j6758bk02 book Page 92 Friday January 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 www dell com support dell com Website support euro dell com E mail czech_dell dell com Technical Support Technical Support Fax Customer Care Customer Care Fax Switchboard 02 2186 27 27 02 2186 27 28 02 218627 11 02 2186 27 14 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den nbk support
34. DR 333 MHz and PC3200 DDR 400 MHz memory the modules function at the slowest speed installed Be sure to install a single memory module in DIMM3 or the connector closest to the processor before you install modules in the other connector Memory Installation Guidelines 7 matched pair of memory modules in connectors DIMM3 and DIMM4 Removing and Installing Parts j6758bk02 book Page 53 Friday January 28 2005 8 02 AM NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell You should install your new memory modules in connectors DIMMS3 and DIMM4 If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance Ei NOTE Memory purchased from Dell is covered under your computer warranty Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Shut down the computer through the Start menu see page 43 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from
35. Ge e j6758bk02 book Page 1 Friday January 28 2005 8 02 AM Dell Dimension 3000 Owner s Manual CD or DVD drive activity light service tag CD or DVD headphone MEN i or DVD eject button connector CD or DVD volume 5 amp control dial In o c floppy drive eject button floppy drive light a PE i E hard drive activity light DGL power light power button USB 2 0 LEX ES connectors 2 headphone connector power connector parallel connector voltage selection switch serial connector Mf diagnostic lights 4 keyboard ee M Ei LT LT line out connector ie line in connector microphone connector cover latch mouse connector k USB 2 0 connectors 4 network adapter connector ee Bef Bs bs Ba Spun ain oP ea e a I PCI card slots 3 5121171709 joa fee Ba P On computers with integrated sound May not be present on all computers Model DMC www dell com support dell com 4j SP E j6758bk02 book Page 2 Friday January 28 2005 8 02 AM Notes Notices and Cautions Ei NOTE A NOTE indicates important information that helps you make better use of your computer 2o NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a
36. HE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 77 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 41 Power Problems iy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING Sce Diagnostic Lights on page 33 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation 26 Solving Problems P ES e SP E j6758bk02 book Page 27 Friday January 28 2005 8 02 AM IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension ca
37. ING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an antivirus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Error Messages fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appear
38. IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 88 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the manufacturer of the IEEE 1394 device Solving Problems 21 o SP E j6758bk02 book Page 22 Friday January 28 2005 8 02 AM E o o o o o a a 3 o E o o E o z z z Keyboard Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the computer see page 43 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 41 Lockups and Software Problems iy
39. Installation Guidelines Connect IDE hard drives to the system board connector labeled PRI IDE Connect CD DVD drives to the connector labeled J6J1 When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is primary or the boot device drive 0 and the device attached to the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector When connecting an IDE cable ensure you align the colored stripe with the pin 1 connector When disconnecting an IDE cable grasp the colored pull tab and pull until the connector detaches power input E RD jo gi NE lh power NT Power Cable Connector Removing and Installing Parts e Ge e j6758bk02 book Page 63 Friday January 28 200
40. T THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 29 SP E j6758bk02 book Page 30 Friday January 28 2005 8 02 AM RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See page 39 RUN THE HARDWARE TROUBLESHOOTER See page 41 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 45 www dell com support dell com ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monito
41. TERY XBT9E1 heat sink connector J2E1 pos panel audio i connector J9C2 processor power connector Ha CD DVD audio J5B1 PCI card slots 3 PCI1 PCI2 PCI3 internal chassis speaker connector connector J9C1 t Oo Eu y Removing and Installing Parts 51 e gt B e j6758bk02 book Page 52 Friday January 28 2005 8 02 AM www dell com support dell com 52 Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 75 Ei NOTE DDR 333 memory operates at 320 MHz when used with an 800 MHz front side bus DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory you should install it in the appropriate connector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance Ei NOTE Always install DDR memory modules in the order indicated on the system board Ei NOTE Your computer has two memory slots labeled DIMM3 and DIMM4 The recommended memory configurations are e Install a pair of matched memory modules in connectors DIMM3 and DIMM4 Do not install ECC memory modules e Ifyou install a mixed pair PC2700 D
42. al may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Appendix 87 o sp z y j6758bk02 book Page 88 Friday January 28 2005 8 02 AM Round Rock Texas 78682 USA 512 338 4400 E FCC Identification Information 2 The following information is provided on the device or devices covered in this document in compliance with FCC regulations E e Model number DMC 5 Company name E Dell Inc o One Dell Way z Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the approp
43. alaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Technical Support PowerEdge and PowerVault Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 4 98 S Zi Zi S o e j6758bk02 book Page 99 Friday January 28 2005 8 02 AM Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sal
44. ancel 5 Install the printer driver if necessary See the documentation that came with your printer Setting Up a Home and Office Network Connecting to a Network Adapter Ei NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Setting Up and Using Your Computer e 11 e j6758bk02 book Page 12 Friday January 28 2005 8 02 AM E o o o o o a a 3 o E o o E o z z z S NP network adapter connector k network adapter connector on computer a network device network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 Ei NOTE Selecting the connection method This computer connects directly to th
45. ary 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers www dell com support dell com U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free
46. at CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Your DVD writable drive can write to four different types of recording media CD Rs CD RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD F RWS if you plan to erase rewrite or update information on that disc later Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use
47. bles to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 51 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch see page 46 is set to match the AC power at your location if applicable Ensure that the processor power cable see page 51 is securely connected to the system board IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed Remove and then reinstall the memory modules see page 52 Remove and then reinstall any cards see page 55 Remove and then reinstall the graphics card if applicable see page 55 ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables e Too many devices on a power strip Multiple power strips connected to the same electrical outlet Printer Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Ei NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooti
48. conds Removing and Installing Parts 43 SP E j6758bk02 book Page 44 Friday January 28 2005 8 02 AM Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide fy CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins o NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty www dell com support dell com o NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn
49. ct the power and CD DVD drive cables to the drive and to the system board see page 51 If you are installing a drive that has its own controller card install the controller card in a card slot Reattach the front panel see page 61 Replace the computer cover see page 74 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it into the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see page 78 and select the appropriate Drive option Verify that your computer works correctly by running Dell Diagnostics see page 36 Adding a Second CD or DVD Drive 1 Ensure that the jumper setting on the new drive is set for cable select see the documentation that came with the drive for information 70 Removing and Installing Parts Ge e j6758bk02 book Page 71 Friday January 28 2005 8 02 AM 2 Remove two extra alignment screws shown in the illustration on page 71 from the front of the computer and insert them into the drive A T drive alignment screws 2 Ei NOTE Some computers come with only two extra alignment screws others come with four You only need two alignment screws for this procedure 3 Gently slide the drive into place in the drive bay securing screw
50. d audio controller USB Set to On default so that USB devices will be detected and supported in the operating system he No Boot option restricts external access to drive data Use this option to prohibit users from booting the computer using an external USB device Mouse Port Enables or disables the onboard PS 2 compatible mouse controller LPT Port Mode Identifies and defines the parallel port settings You can set the parallel port to Off AL PS 2 EPP or ECP 80 Appendix t Ge e j6758bk02 book Page 81 Friday January 28 2005 8 02 AM LTP Port Address Identifies the address for the parallel port LPT Port DMA Identifies and defines the parallel port DMA settings You can set the parallel port DMA to Off DMA1 or DMA3 Serial Port 1 Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COMI or COM Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Sets the amount of system memory to be reserved for the onboard video controller Performance Hyperthreading If your computer s processor supports Hyper Threading this options appears in the Options List Performance Bypass Your computer does not test or change the current acoustics mode setting
51. e e NOTICE The Dell Diagnostics works only on Dell computers 1 Tur on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 43 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 36 Advanced Troubleshooting p 4 AY Zs j6758bk02 book Page 37 Friday January 28 2005 8 02 AM 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 37 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a
52. e 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax to to to to to to to to 1 300 65 55 33 l free 1 800 633 559 l free 1 800 060 889 l free 1 800 505 095 l free 1 800 733 314 free 1 800 819 339 l free 1 800 808 385 l free 1 800 808 312 l free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech support central europe 2dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Appendix 89 e B WY D o e j6758bk02 book Page 90 Friday January 28 2005 8 02 AM Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados General Supp
53. e 88 Ei NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer e NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 6 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system 8 If you removed a sound card a Enter system setup see page 78 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 9 If you removed an add in network connector a Enter system setup see page 78 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the computer back panel Front Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide N CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing the Front Panel 1 Follow the procedures in Before You Begin on page 43 2 Remove the computer cover see page 49 Removing and Installing Parts T e j6758bk02 book Page 59 Friday January 28 2005 8 02 AM 3 Rel
54. e Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet Ei NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections 12 Setting Up and Using Your Computer sp z y j6758bk02 book Page 13 Friday January 28 2005 8 02 AM DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and c
55. e drive On computers with an optional floppy drive 10 Service Tag Used to identify your computer when you access the Dell Support website or call technical support 46 Back View 3 YT IA c C e wo N EI A SEEEN co a J 1771313 ia jS a fa fa be pe EAE V 232332271710 W131323 x Removing and Installing Parts e Ge e j6758bk02 book Page 47 Friday January 28 2005 8 02 AM parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 33 mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card network adapter connector cover latch To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter conn
56. e drives do not write to and might not read DVD RAM media In addition commercially available DVD players for home theater systems might not read all five formats Ei NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow and then click RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD or DVD you want to copy Click Exact Copy To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK 14 Setting Up and Using Your Computer 4 sp z y j6758bk02 book Page 15 Friday January 28 2005 8 02 AM f you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs including high speed CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to th
57. e the front panel see page 58 68 Removing and Installing Parts p 4 e j6758bk02 book Page 69 Friday January 28 2005 8 02 AM T Removing a CD DVD Drive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board data cable power cable 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and remove it from the drive bay securing SCreW extra alignment screws 2 or 4 alignment screws 2 Removing and Installing Parts 69 B j6758bk02 book Page 70 Friday January 28 2005 8 02 AM 1 www dell com support dell com 11 12 13 Installing a CD DVD Drive If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting If you are replacing a drive remove the existing drive see page 69 Gently slide the drive into place in the drive bay After the drive is in place apply pressure to ensure that the drive is fully seated Use the securing screw that came with the drive to attach the drive to the computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 Connect the power cable to the system board see page 51 Conne
58. ease and remove the front panel a h If your computer has a release lever push the release lever to release the top tab Reach inside the computer and push the top and bottom tab towards you to release them Rotate the front panel to separate it from the side hinges side hinges 3 5 a AL T panel n 1 top tab release lever E wY tab May not be present on all computers Removing and Installing Parts 59 e e j6758bk02 book Page 60 Friday January 28 2005 8 02 AM AD AN Removing the Front Panel Insert 1 Press in the two insert tabs tabs 2 www dell com support dell com ws cO w 9 2 Push out the front panel insert 60 Removing and Installing Parts gt e T e j6758bk02 book Page 61 Friday January 28 2005 8 02 AM Reattaching the Front Panel 1 Reattach the front panel to the side hinges N 4 side hinges 3 Se panel 9 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices One hard drive One optional floppy Up to two CD or DVD drives Removing and Installing Parts 61 Bi B T e j6758bk02 book Page 62 Friday January 28 2005 8 02 AM www dell com support dell com 62 General
59. ector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation Releases the cover from the computer See Removing the Computer Cover on page 49 modem connector card slots Optional If you have a modem connect a telephone cable to either of the modem connectors Do not connect the telephone cable to the network connector NOTE Not all modems have two connectors Access connectors for any installed PCI cards three slots USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices Removing and Installing Parts 47 Ge e j6758bk02 book Page 48 Friday January 28 2005 8 02 AM oe 3 10 microphone connector Use the pink microphone connector to attach a personal computer microphone E for voice or musical input into a sound or telephony program Es On computers with a sound card the microphone connector is on the card
60. ed A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS NV lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions Solving Problems SP E j6758bk02 book Page 21 Friday January 28 2005 8 02 AM drive letter NIS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NoT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 88 IEEE 1394 Device Problems Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE
61. ed tools 43 turning off your computer 43 Internet problems 19 internet connection about 12 connection options 12 connection setting up 13 K keyboard connector 48 problems 22 L labels Microsoft Windows 8 Service Tag 8 46 lights back of computer 33 CD DVD drive activity 45 diagnostic 33 47 floppy drive activity 46 hard drive activity 45 power 46 M memory adding 52 problems 24 messages error 20 microphone connector 48 Microsoft Windows label 8 modem connector 47 problems 19 monitor blank 30 hard to read 31 problems 30 SP E j6758bk02 book Page 107 Friday January 28 2005 8 02 AM T motherboard See system printer continued board setting up 9 USB 9 problems battery 17 blue screen 23 problems continued software 23 24 mouse sound and speakers 29 connector 47 technical support policy 86 problems 25 troubleshooting tips 17 video and monitor 30 volume adjusting 29 network connector 47 Network Setup Wizard 12 problems 26 CD drive 18 CD RW drive 18 computer crashes 22 23 computer stops responding 22 Dell Diagnostics 36 diagnostic lights 33 Product Information Guide 7 Program Compatibility Wizard 23 aie drives 17 R p m DVD drive 18 Network Setup Wizard 12 e mail 19 regulatory information 7 general 22 P hard drive 19 S password IEEE 1594 21 safety instructions 7 clearing 85
62. ee the documentation that came with the drive for instructions on installing any software required for drive operation If the drive you just installed is the primary drive insert a bootable floppy disk into drive A Turn on the computer Enter system setup see page 78 and update the appropriate Drive option Exit system setup and restart the computer Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions Test the hard drive by running the Dell Diagnostics see page 36 If the drive you just installed is the primary drive install your operating system on the hard drive Removing and Installing Parts 65 e j6758bk02 book Page 66 Friday January 28 2005 8 02 AM T Floppy Drive SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide SN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 43 2 Release and remove the front panel see page 58 Ei NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 67 www dell com support dell com Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 51 power
63. eral Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 2 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 100 Appendix B T e j6758bk02 book Page 101 Friday January 28 2005 8 02 AM Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800
64. es Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz tech support 2dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and storage Home and Small Business Government and Business Sales Fax 0800 443 563 0800 505 098 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 99 e e j6758bk02 book Page 100 Friday January 28 2005 8 02 AM T E Country City Department Name or Service Area Area Codes 2 International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code S Norway Lysaker Website support euro dell com s International Access Code 00 E mail Support portable computers g Country Code 47 nor nbk support 2dell com o E mail Support desktop computers nor_support dell com z E mail Support servers z nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru Gen
65. f the battery still does not work properly contact Dell see page 88 Drive Problems iy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems 17 o SP E j6758bk02 book Page 18 Friday January 28 2005 8 02 AM TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective nsert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See the Dell Dimension Help file To access help files see page 7 CHECK THE CABLE CONNECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page AH www dell com support dell com RUN THE DELL DIAGNOSTICS See page 36 CD and DVD drive problems Ei NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD Ei NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower righ
66. fications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manu
67. ge 51 and attach the jumper plug to pins 2 and 3 to clear the password NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 Close the computer cover see page 74 Connect your computer and monitor to electrical outlets and turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see page 43 Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see page 49 Locate the 3 pin password jumper on the system board see page 51 and attach the jumper to pins and 2 to reenable the password feature Replace the computer cover see page 74 Appendix e e T e NS j6758bk02 book Page 86 Friday January 28 2005 8 02 AM NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate
68. gnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 31 o o is j6758bk02 book Page 32 Friday January 28 2005 8 02 AM www dell com support dell com 32 Solving Problems D S as j6758bk02 book Page 33 Friday January 28 2005 8 02 AM Advanced Troubleshooting Diagnostic Lights Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled A B C and D on the back panel see page 46 The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display s
69. he Internet see E Mail Modem and Internet Problems on page 19 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Copying CDs and DVDs Ei NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive Ei NOTE The types of CD or DVD drives offered by Dell may vary by country www dell com support dell com The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD Ei NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to DVD R and DVD RW media and can read DVD R and DVD RW media However DVD writabl
70. he hard drive The light might also be on when a device such as your CD player is operating 5 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup on page 78 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards Removing and Installing Parts 45 e T e j6758bk02 book Page 46 Friday January 28 2005 8 02 AM www dell com support dell com power button Press to turn on the computer e NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown power light The power light illuminates and blinks or remains solid to indicate different states Nolight The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state Blinking or solid amber See Power Problems on page 26 floppy drive activity light The floppy drive light is on when the computer reads data from or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from th
71. hten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 43 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings Solving Problems 25 o SP E j6758bk02 book Page 26 Friday January 28 2005 8 02 AM REINSTALL THE MOUSE DRIVER See page 39 RUN THE HARDWARE TROUBLESHOOTER See page 41 Network Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide www dell com support dell com CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF T
72. ice Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Appendix 4 7E Zi S S Zi Sy Zs j6758bk02 book Page 95 Friday January 28 2005 8 02 AM e Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3155 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Supp
73. ing Software and Hardware Incompatibilities on page 41 4 If the problem persists contact Dell see page 88 Q yellow green O off Advanced Troubleshooting 35 o amp e j6758bk02 book Page 36 Friday January 28 2005 8 02 AM SA AN Light Pattern Problem Description Suggested Resolution Another failure has occurred Ensure that the cables are properly ee eo connected to the system board from the hard drive CD drive and DVD AB CD drive see page 51 f there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 78 to make sure that the boot sequence is correct for the devices installed on your computer www dell com support dell com f the problem persists contact Dell see page 88 The computer is in a normal operating None condition after POST ABC D Q yellow green O off Dell Diagnostics Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 17 and run the Dell Diagnostics before you contact Dell for technical assistanc
74. is feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode Remote Wake Up When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the computer can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode Maintenance The options are S1 a suspend state where the computer is running in a low power mode and S3 a standby state where the power is reduced or turned off for most components however system memory remains active CMOS Defaults This setting restores the computer s factory installed default settings Event Log Displays the system e
75. its into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 54 Removing and Installing Parts SA d e j6758bk02 book Page 55 Friday January 28 2005 8 02 AM 3 11 Replace the computer cover see page 74 e NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and then turn them on 13 Click the Start button right click My Computer and then click Properties 14 Click the General tab 15 To verify that the memory is installed correctly check the amount of memory RAM listed Cards SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides three slots for PCI cards PCI Cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a card see Re
76. lay CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Dell Dimension Help File 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Dimension Help Finding Information 7 e Ge e j6758bk02 book Page 8 Friday January 28 2005 8 02 AM 5 What Are You Looking For Find It Here z Service Tag and Express Service Code Service Tag and Microsoft Windows License vu OTR Microsoft Windows License Label These labels are located on your computer o 2 Use the Service Tag to 2 identify your computer when you use m support dell com or m contact technical e support Enter the Express Service Code to direct your call when z contacting technical support The Express Service Code s is not available in all countries atest drivers for my computer Dell Support Website support dell com Answers to technical service and support questions NOTE Select your region to view the appropriate support Online discussions with other users and technical site support The Dell Support website provides several online tools Documentation for my computer including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the ha
77. lose any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e f you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e f you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup Ei NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Usethe setup information provided by your ISP to complete the setup Setting Up and Using Your Computer 13 o o T e NS j6758bk02 book Page 14 Friday January 28 2005 8 02 AM If you are having problems connecting to t
78. m support dell com 42 Advanced Troubleshooting D SP E j6758bk02 book Page 43 Friday January 28 2005 8 02 AM Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer e You have read the safety information in your Dell Product Information Guide Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 se
79. moving a PCI Card on page 58 If you are replacing a card remove the current driver for the card from the operating system Removing and Installing Parts 55 e j6758bk02 book Page 56 Friday January 28 2005 8 02 AM SA AN Installing a PCI Card 1 Follow the procedures in Before You Begin on page 43 2 Unscrew and remove the filler bracket for the card slot you want to use S securing screw ae E filler j www dell com support dell com Ay CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 3 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated B card card cutout Le card connector ee on system board oa crossbar Ensure that the card is fully seated and that its bracket is within the card slot 56 Removing and Installing Parts p 4 e j6758bk02 book Page 57 Friday January 28 2005 8 02 AM AD All bracket within slot v A caught outside of slot 4 Secure the card bracket with the screw you removed in step 2 5 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connection
80. n UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer 28 Solving Problems o SP E j6758bk02 book Page 29 Friday January 28 2005 8 02 AM VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers Ei NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off Ei NOTE If you have installed a PCI audio card the internal speaker is disabled CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THA
81. n Field This field contains information about each field appears on theleft option In this field you can view your current settings and side of the system setup make changes to your settings window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press Enter to make that selection active Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Press Enter to expand or contract each of the main option fields Appendix 79 o o Ge e j6758bk02 book Page 80 Friday January 28 2005 8 02 AM www dell com support dell com System Setup Options Ei NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information CPU Info Memory Info Identifies whether the computer s processo
82. ng information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 27 SP E j6758bk02 book Page 28 Friday January 28 2005 8 02 AM www dell com support dell com CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see page 9 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems N CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Ei NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting informatio
83. o components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 72 Removing and Installing Parts e e T e j6758bk02 book Page 73 Friday January 28 2005 8 02 AM A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery Ay CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 79 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 43 3 Locate the battery socket see System Board Components on page 51 e NOTICE If you pry the battery out of its socket with a blunt object be careful notto touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully pr
84. ode Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Japan Kawasaki Website support jp dell com toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 International Access Code 001 Technical Support servers Country Code 81 City Code 44 Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 00 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Technical Support Sales toll free
85. odule bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on 86 Appendix 4 sp z y j6758bk02 book Page 87 Friday January 28 2005 8 02 AM card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modi
86. off your computer see page 43 e NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 4 Open the computer cover see page 49 o NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 44 Removing and Installing Parts 4 T e j6758bk02 book Page 45 Friday January 28 2005 8 02 AM Front and Back View of the Computer Front View 1 CDor DVD drive The drive activity light is on when the computer reads data from the CD or DVD activity light drive 2 CD or DVD drive eject Press to eject a disc from the CD or DVD drive button 3 floppy drive eject button Press to eject a floppy disk from the floppy drive On computers with an optional floppy drive 4 hard drive activity light The light is on when the computer reads data from or writes data to t
87. olid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working O O Q Q condition or a possible pre BIOS failure electrical outlet and press the power A BCD has occurred button Q yellow green Q off Advanced Troubleshooting 33 eje Ge e j6758bk02 book Page 34 Friday January 28 2005 8 02 AM Light Pattern Problem Description Suggested Resolution Memory modules are detected but a f you have one memory module memory failure has occurred installed reinstall it see page 52 and restart the computer ABC D f you have two or more memory modules installed remove the modules reinstall one module see page 52 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error www dell com support dell com f available install properly working memory of the same type into your computer see page 52 If the problem persists contact Dell see page 88 A possible graphics card failure has If the computer has a graphics card oeoe occurred remove the card reinstall it see page 55 and then restart the A BC D computer If the problem still exists install a graphics card that you know works and
88. ore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration 40 Advanced Troubleshooting 4 T e NS j6758bk02 book Page 41 Friday January 28 2005 8 02 AM Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files
89. ort U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Appendix 95 E j6758bk02 book Page 96 Friday January 28 2005 8 02 AM www dell com support dell com oe Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica 96 Appendix General Support dial from within Jamaica only 1 800 682 3639 AY Zs j6758bk02 book Page 97 Friday January 28 2005 8 02 AM Country City Department Name or Service Area Area Codes International Access C
90. ort 1 800 534 3066 www dell com support dell com Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French Speaking Customers support euro dell com be fr emaildell E City Code 2 Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax 0800 90 3355 5 481 5470 5 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Se
91. r 43 Turning Off YourComputer 000002 eee 43 Before Working Inside YourComputer 44 Front and Back View ofthe Computer 45 Front View cass we ae ea PA a a te we hate eS 45 B ckVIBW sie zoe rent ede a eee Rd ELS Yd eee pE 46 Removing the Computer Cover llli 49 Inside View of Your Computer llle 50 System Board Components 0 0000000 51 Memory ere BR RN Sete e xia a Ee c 52 DDR Memory Overview en 52 Memory Installation Guidelines rss 52 Installing Memory lle 53 Cards uh cuori die ei tu E es io Dm Sie ee x 55 POlCaEdS eot too ee Noe Sete rent bates dires 55 Front Panel c mara tus tani i WERDE E RUP ps 58 Removing the Front Panel a 58 Removing the Front Panel Insert o n aaa 60 Reattaching the Front Panel naaa a 61 Drives ci ve Er x XR E eun E Fs ere 61 General Installation Guidelines llle 62 Connecting Drive Cables 1 2 0 a 62 Hard Drive soe yo EE a Rec SR Y 63 RemovingaHardDrive 2n 63 Installing a Hard Drive lll 65 Contents 5 o SP E j6758bk02 book Page 6 Friday January 28 2005 8 02 AM Floppy Drive 2 nz Rr Rx ue x oe 66 RemovingaFloppyDrive llle 66 Installing a Floppy Drive llle 67 CD DVD Drive n cop es t run ied RR oe a 68 Removing a CD DVD Drive anaa aaa a 69 Installing a CD DVD Dri
92. r Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Ei NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp 30 Solving Problems t SP E j6758bk02 book Page 31 Friday January 28 2005 8 02 AM CHECK THE DIAGNOSTIC LIGHTS See page 33 RUN THE DELL DIAGNOSTICS See page 36 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness dema
93. r supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Drives 0 through 3 Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the PRI IDE connectors on the system board and lists the capacity for hard drives Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts the user to press Ctrl Alt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Audio Controller Enables or disables the onboar
94. rd drive and the operating system Customer Care Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers How to use Windows XP Windows Help and Support Center Documentation for my computer 1 Click the Start button and click Help and Support Documentation for devices such as a modem 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen 8 Finding Information t 4j SP E j6758bk02 book Page 9 Friday January 28 2005 8 02 AM Setting Up and Using Your Computer Setting Up a Printer o NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your
95. riate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 88 Appendix 4 Sp WE e j6758bk02 book Page 89 Friday January 28 2005 8 02 AM Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us latin services 2dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Cod
96. roblems 30 voltage selection switch 48 volume adjusting 29 warranty information 7 Windows XP Device Driver Rollback 39 Hardware Troubleshooter 41 Help and Support Center 8 Hyper Threading 16 Network Setup Wizard 12 Program Compatibility Wizard 23 scanner 29 System Restore 40 wizards Network Setup Wizard 12 Program Compatibility Wizard 23
97. rvice Sales toll free toll free toll free toll free toll free toll free toll free 1 800 247 9362 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 387 5757 1 800 387 5752 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 90 Appendix e e sp D e j6758bk02 book Page 91 Friday January 28 2005 8 02 AM e Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Chile Santiago toll free 1230 020 4823 Country Code 56 City Code 2 China Xiamen Country Code 86 City Code 592 Sales Customer Support and Technical Support Technical Support website support dell com cn Technical Support E mail cn_support dell com 818 1350 toll free 800 858 2969 toll free 800 858 0950 Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage toll free 800 858 0960 Technical Support projectors PDAs printers toll free 800 858 2920 switches routers and so on Customer Advocacy toll free 800 858 2060 Customer Advocacy Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 8
98. s NOTICE Do not route card cables over or behind the cards Cables routed over the cards can cause damage to the equipment 6 Ifyou installed a sound card a Enter system setup see page 78 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 7 Ifyou installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 78 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 8 Install any drivers required for the card as described in the card documentation Removing and Installing Parts 57 e j6758bk02 book Page 58 Friday January 28 2005 8 02 AM www dell com support dell com 58 Removing a PCI Card 1 Follow the procedures in Before You Begin on page 43 2 If necessary disconnect any cables connected to the card 3 Remove the securing screw from the card bracket 4 Grasp the card by its top corners and ease it out of its connector 5 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see pag
99. s a cover latch slide and hold the cover latch A oC N Grip the indents on the computer cover and slide the computer cover toward the back of the computer S casser computer cover back of computer 5 Place the computer cover on a level surface Removing and Installing Parts 49 e j6758bk02 book Page 50 Friday January 28 2005 8 02 AM T Inside View of Your Computer CAUTION Before you begin any of the procedures in this section see the safety instructions located in the Product Information Guide AN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover www dell com support dell com release lever CD or DVD drive floppy drive hard drive power supply system board May not be present on all computers 50 Removing and Installing Parts S o o e e B e j6758bk02 book Page 51 Friday January 28 2005 8 02 AM T System Board Components floppy drive connector IDE drive connector CD DVD drive control panel standby power FLOPPY J4J1 NB ME connector light AUX_PWR J7J2 U O p internal speaker main power b unao Sow password jumper memory module CLEAR PASSWORD connectors J9H1 DDR3 DDR4 front panel 1 0 connector J9G1 CPU FAN J1F1 O J S us d P battery socket processor an BAT
100. t corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 29 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc See the Dell Dimension Help file see page 7 or search for the keyword standby in Windows Help see page 8 for information on power management modes 18 Solving Problems 4 SP E j6758bk02 book Page 19 Friday January 28 2005 8 02 AM Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK
101. ter 22e 10 Setting Up a Home and Office Network 11 Connecting to a Network Adapter a 11 Network Setup Wizard 2l 12 Connecting to the Internet auaa 12 Setting Up Your Internet Connection a aoaaa 13 Copying CDs and DVDs llle 14 How to Copy a CD or DVD anaana aaa 14 Using Blank CD RsandCD RWs anaana aaa 15 Helptul Hps s 24 e X Role aa a ed ee ed a 15 Hyper Threading 2 200000 ee eee eee eee 16 2 Solving Problems Troubleshooting Tips 000000222 eee 17 Battery Problems 2 2 2 0 0000 ee es 17 Drive Problems 5 4 Ge eee SA PESTA Deke ee ES 17 CD and DVD drive problems 00000005 18 Hard drive problems nnana aaa a 19 E Mail Modem and Internet Problems 19 Error Messages 2 aaa aaa a 20 IEEE 1394 Device Problems 0 0 0000 21 Keyboard Problems llle 22 Contents 3 o o SP E j6758bk02 book Page 4 Friday January 28 2005 8 02 AM Lockups and Software Problems llis 22 The computer does not startup less 22 The computerstopsresponding a 22 A program stops responding a 23 A program crashes repeatedly o oaa a 23 A program is designed for an earlier Windows operating system 23 A solid blue screen appears llle 23 Other software problems
102. test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 88 F NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Advanced Troubleshooting 937 t sp z y j6758bk02 book Page 38 Friday January 28 2005 8 02 AM Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the
103. test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen www dell com support dell com Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager 38 Advanced Troubleshooting t 4 T e NS j6758bk02 book Page 39 Friday January 28 2005 8 02 AM 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on
104. the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers e NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Clickthe Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver on Oc Ui A WwW N Manually Reinstalling Drivers 1l After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the dri
105. ude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech support central Europe 2dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers and storage Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Sales toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 0880 06
106. ve anaa aa ee 70 AddingaSecondCDorDVDDrive 4 70 Battery ii on iud ud a EA Raga ique Se eet a 72 Replacing the Computer Cover llle 74 5 Appendix Specifications oe re me re k eea llle 75 System Setup naaa a 78 Overview i 2a moa ow ERA eee a 78 Entering System Setup 2l 79 System Setup Options 2 2 ee ee 80 Boot Seq erncB c oo eel eae ee ae Sa ale oe 83 Clearing Forgotten Passwords 2 00005 85 Dell Technical Support Policy US Only 86 Definition of Dell Installed Software and Peripherals 86 Definition of Third Party Software and Peripherals 86 FCC Notices U S Only 0 0 00 0 0002 ee eee 86 ClaSS Ae SF weasels iste Sete at es po eet ae eS 87 Class B iicet et ae Si ed a ae ee lee Ble 87 FCC Identification Information 0000005 88 Contacting Dell 2 2 2 ee 88 De Puede oy aas ess eui RE tek a 105 6 Contents Ea 4 T e j6758bk02 book Page 7 Friday January 28 2005 8 02 AM Finding Information What Are You Looking For Find It Here Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Terms and Conditions Dell Product Information Guide mmm rnm n e How to set up my computer Setup Diagram Tips on using Microsoft Windows XP How to p
107. vent log BIOS Update After downloading a new version of the BIOS use this option to identify and define the location of the BIOS update file The options are Diskette or Disk POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests 82 Appendix sp z y j6758bk02 book Page 83 Friday January 28 2005 8 02 AM Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key OS Install This setting turns the OS Install Mode either On or Off default POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive
108. ver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files o ON DO Ui 5 W IN When the name of the appropriate driver appears click Next I e Click Finish and restart your computer Advanced Troubleshooting 39 o o T e NS j6758bk02 book Page 40 Friday January 28 2005 8 02 AM Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 7 o NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore www dell com support dell com 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 39 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you rest
109. y instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see page 52 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see page 52 Run the Dell Diagnostics see page 36 24 Solving Problems p9 SP E j6758bk02 book Page 25 Friday January 28 2005 8 02 AM IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see page 52 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see page 52 e Your Dell Dimension computer supports DDR memory For additional information on the type of memory supported by your computer see Memory on page 75 Run the Dell Diagnostics see page 36 Mouse Problems Ay CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See the Dell Dimension Help file for instructions on cleaning the mouse To access the help file see page 7 CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straig
110. ying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place battery socket tab 6 Replace the computer cover see page 74 Removing and Installing Parts 73 e e j6758bk02 book Page 74 Friday January 28 2005 8 02 AM www dell com support dell com 74 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Enter system setup see page 79 and restore the settings you recorded in step 1 9 Properly dispose of the old battery see the Battery Disposal section of your Product Information Guide Replacing the Computer Cover fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Place the cover on the computer Slide the cover towards the front of the computer until it fits completely into place 2 3 4 NOTICE To connect a network cable first plug the cable into
111. z 11 line out connector Use the green line out connector to attach headphones and most speakers with a integrated amplifiers a On computers with a sound card use the connector on the card E 12 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you o have a USB keyboard plug it into a USB connector s 13 integrated video If this connector has a protective cap over it then your computer has the optional z connector video card installed If this connector does not have a protective cap over it plug the z cable from your monitor into the blue connector z 14 serial connector Connect a serial device such as a handheld device to the serial port 15 voltage selection switch See the safety instructions located in the Product Information Guide for more may not be available on information all computers 16 power connector Insert the power cable 48 Removing and Installing Parts e j6758bk02 book Page 49 Friday January 28 2005 8 02 AM SA AN Removing the Computer Cover SN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide SN CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Follow the procedures in Before You Begin on page 43 Lay your computer on its side with the computer cover facing up If your computer cover ha

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