Monarch 9805 Printer
Contents
1. RS232 TRL 0d 0a 0 000 CODE PAGE 0 AVG RES 852 VOLTAGE 24 34 If you turn off the printer you must wait 10 15 seconds until the power light is completely dim before turning it back on otherwise an error occurs 11 Troubleshooting Problem Error message appears during startup Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet The printer s buffers are full Turn off the printer to clear the buffers Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Dark printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Leave printhead unlatched when not in use Serial bar codes do not scan Check ribbon Use a print speed of 2 5 IPS Adjust the print contrast Backing paper is wrapped around platen or peel roller Carefully remove the backing paper Make sure the backing pa2. change the ribbon when the printer is turned off 1 2 3 Open the cover Unlock the printhead by turning the retaining latch Lift printhead assembly using the printhead tab until the assembly locks into place Push the deflector tab down Slide the extra ribbon core on Deflector the take up reel as far as it will go with the Monarch This End Out writing facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 Remove the new ribbon from the package Do not wrinkle or crush the new ribbon Slide the ribbon onto the back reel as far as it will go The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll Carefully feed the ribbon under both ribbon rollers and printhead Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel 11 Rotate the take up core until the leader is past the printhead and remove any slack in the ribbon by turning the take up reel clockwise 12 Hold the printhead assembly by the printhead tab while pressing down on the printhead release Printhead 13 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Printing 1 Turn on
3. print contrast If the contrast has a negative value the Supplies light is on After you adjust the contrast the setting is displayed Press Pause to save the print contrast changes Press Pause again to exit Paused mode Your System Administrator can adjust the print contrast by sending the print control packet Refer to the optional Packet Reference Manual available from our Web site or in a printed version by ordering part number TC9800PM We recommend you check the bar code print quality with a bar code verifier If you do not have a bar code verifier or scanner check the bar code visually A bar code that is in spec has complete bars clear spaces and small alphanumeric characters look complete An in spec bar code may not look as good as one that is too dark but it has the highest scan rate MONARCH MARKING MONARCH MARKING MONARCH MARKING M A UAL DAYTON OHIO DAYTON OHIO DAYTON OHIO Dark IN SPEC Light Clearing Label Jams Ifa jam occurs the Supplies light on the printer s front panel blinks Turn off the printer Open the cover and printhead assembly If necessary remove the label roll and ribbon Remove the jammed labels and reload the label roll PS Nos Close the printhead assembly and turn on the printer Press Feed to position the supply under the printhead Cleaning You may need to clean the printhead and platen roller
4. printer to match those at the host Make sure the printers communication values match those at the host The factory default values are Baud 9600 Word Length 8 bit Stop Bits 1 stop bit Parity none Flow Control DTR Print a test label to check current communication settings To change these settings refer to the optional Packet Reference Manual available from our Web site or in a printed version by ordering part number TC9800PM Using the Control Panel The status code box displays a three digit error code to identify any printer problem See Common Errors for more information Printer Status Lights Power Supplies Paused The printer shows a steady green light whenitis on The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam The printer shows a steady amber light when paused The printer shows a blinking amber light when there is a data communication or data formatting error See the display for the error code O Printhead Release FS Monarch 9800 PAXAR Power Status Code Supplies 1 gt 3 Paused Feed Pause Clear O The printer also shows a blinking amber light when there is a printed label ready to be removed in on demand mode Button Functions Some functions require buttons to be pressed in sequence Do not press buttons at the same time Feed Pause Pause and Feed Clear F
5. the printer 2 Download a format and a batch The printer prints a strip of labels 3 Remove the printed labels If you turn off the printer you must wait 10 15 seconds until the power light is completely dim before turning it back on otherwise an error occurs On Demand Mode Printing In on demand mode printing the first label is printed and dispensed The next label prints when the previous label is removed If a label does not print make sure the supply sensor is clean and not blocked You must use on demand printing with peel mode The printer backfeeds only in on demand mode Printing the Euro Dollar Symbol You can print the Euro Dollar symbol online by using 192 ASCII code in the data stream Your System Administrator can also select the Euro Dollar symbol by sending the Monetary Formatting Packet packet D For more information refer to the optional Packet Reference Manual available from our Web site or in a printed version by ordering part number TC9800PM Adjusting Print Contrast You may need to adjust the print contrast if your printing is too dark or too light Having the correct contrast is important because it affects how well your bar codes scan and how long your printhead lasts 1 2 Press Pause Press Feed once A test label prints After the test label prints press Feed again You will see 000 on the display Press Clear to increase the print contrast or press Feed to decrease the
6. when there is any adhesive build up in the supply path after printing approximately 8 rolls of supply after using two ribbons or whenever you load new supplies when you see voids in the print CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Press down on the exit cover tabs to open the exit cover on the front of the printer 5 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around 6 Rub the cotton swab across the peel bar printhead and supply sensor to remove any build up 7 Clean the build up in the supply path Let the printer dry before you reload supplies close the exit cover turn on the printer press Feed to position the supply under the printhead and resend your format batch graphic check digit packets Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes CAUTION The printhead is sensitive to static e
7. 55 mm 3 15 inches 80 mm 4 13 inches 105 mm Ribbon Length 23 600 inches 600 meters About Ribbons The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Replacement printheads are expensive 15 16 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name Manufacture s Address Declares that the product Product Name Model Number Monarch Marking Systems Inc 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 U S A Table Top Thermal Printer 9805 M09805 Conforms to the following Product Specifications Safety EMC EMI Ergonomics According to EMC directive 89 336 EEC EN60950 AMI AM2 C LS P R 22 EN 55022 Class A and Class B FCC Part 15 Subpart B Class A and Class B EN 50082 1 Generic Immunity Standard IEC 801 2 ESD IEC 801 3 Radiated Electromagnetic IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics NA Low Voltage directive 73 23 EEC Miamisburg Ohio Location January 25 1999 Date Si fature For supplies service Or assistance call toll free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada www monarch com
8. O Monarch Op oon 9805 Printer instructions ya w Dai an Ohio s pf aes Monarch PAXAR Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1998 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the use
9. eeds a blank label if there is no print job By passes a supply error Pauses the current print job or resumes a paused print job Allows you to print a test label or adjust print contrast from paused mode Clears an error Press Clear once to cancel the current print job Press Clear twice to cancel all queued print jobs To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed To cancel all formats batches graphics or check digits turn off the printer Loading Labels Thermal Direct Supplies that do not require a ribbon for printing Thermal Transfer Supplies require a ribbon for printing Some models may not support thermal transfer printing If you are using thermal direct supplies do not load a ribbon Make sure the printer is configured for the correct supply type If you experience supply feeding problems with 2 0 inch wide or less supplies adjust the wide narrow knobs to the wide setting You may also need to use the wide setting in cold dry environments 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place 4 Center the roll of supply on the supply holder Make sure the supply unrolls from the top as shown If you are using fan fold supplies place the supply stack behind the printer label side facing up 5 Push down on the su
10. em Administrator for any message not listed Printer Specifications Height 13 inches 330 mm Width 12 inches 305 mm Depth 13 inches 330 mm Weight 26 Ib 12 kg Shipping Weight 30 Ib 13 6 kg Printhead Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm Printing Method Thermal Transfer ribbon or Thermal Direct Maximum Image 4 0 inches 102 mm by 6 0 inches 152 mm Size Power 115 VAC 60Hz 100 VAC 50 60 Hz 230 VAC 50 Hz Switching power supply Operating Limits For Thermal Transfer ribbon 40 to 95 F 14 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Print Speed 2 5 ips 64 mm for all serial bar codes and 4 0 ips 102 mm 6 0 ips 152 mm is available only for thermal transfer printing Supply Specifications For high temperature or high humidity environments contact Monarch for supply recommendations Continuous supply does not have perforations or black marks and must be used in continuous mode Supply Types Thermal Transfer Direct Die Cut or Continuous without black marks Supply Widths 1 2 inches 81 mm minimum 4 25 inches 108 mm maximum Supply Lengths 1 0 inch 31 mm minimum 6 5 inches 165 mm maximum Supply Roll Length 2 952 inches 75 meters Ribbon Specifications Do not leave ribbon in sunlight high temperatures or humidity Ribbon Type Standard Ribbon Widths 1 3 inches 33 mm 1 6 inches 41 mm 2 16 inches
11. for binding Press Clear and try to continue printing Change supply The 9805 printer does not support black mark supply 752 Printer sensed a mark in the wrong place The 9805 printer does not support black mark supply 753 Printer sensed a mark that is too long The 9805 printer does not support black mark supply 754 Check for a ribbon jam or remove any slack by turning the take up reel clockwise 755 Printhead is open Close the printhead before continuing 756 Load supplies 757 Load supplies supply length mismatch because the calibrated supply length differs by plus or minus 25 inches from the format Press Feed 13 Error 758 Description Either the supply is not seen or the on demand sensor is broken Check for a label jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in on demand mode The printer does not recalibrate after this error 763 Waiting to dispense label Press Feed 765 The printhead has less than four bad dots The printer can shift bar code fields to avoid bad dots Press Clear to continue printing Print a test label to confirm the number of bad dots 768 Printhead has more than 10 bad dots or is not connected Connect the printhead 791 The printer has an error pending Turn off the printer Wait 15 seconds until the power light is completely dim and turn it back on Resend the packets Check with your Syst
12. he printer 3 Feed the backing paper over J ION the peel bar Peel Bar S y 4 Feed the backing paper through the lower opening of the exit gt UD cover Close the exit cover Lower FEX OE Pull down on the backing paper Opening Fis NN Y to remove any slack ie N When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge 5 Close the printer s cover p Tear Edge 6 Press Feed to position the supply under the printhead Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches wide adjust the knobs to the wide setting For supply that is two inches wide or less adjust the knobs to the narrow setting Adjust both of the knobs to the same position For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position If you experience supply feeding problems with 2 0 inch wide or less supplies adjust the wide narrow knobs to the wide setting You may also need to use the wide setting in cold dry environments Loading Ribbon If the ribbon reels continue to turn when you change a ribbon press Pause to stop the reels from turning You can also
13. lectricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining latch 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 10 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown 7 Carefully plug the cable into the new printhead 8 Align the new printhead with the tabs 9 Snap the printhead into place Donot Make sure the printhead cable touchhere does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling Printing a Test Label Press Pause and then press Feed The label shows the model number software version stock count voltage print contrast printhead resistance communication settings ENQ characters and code page selection If using on demand mode a test label prints only after all labels in the batch are printed and removed MONARCH MARKING MODEL M9805 SOFTWARE V 1 0 0 0 0 STOCK CNT 0000002 COM N 8 1 HPCL prne
14. per tears at the saw toothed tear edge when using peel mode Blank labels print or 750 series errors 12 Clean supply sensors Common Errors Error Description 025 String length is outside the range 0 to 2710 101 The format referenced by batch is not in memory 409 The printer memory is full Delete unnecessary formats or graphics from memory 410 Parity mismatch 411 Framing error baud rate mismatch 412 Flow control mismatch 413 Online receive queue is full Check for a flow control problem 611 Font bar code or density in the batch does not fit the format 612 The data in this line of the batch is either missing or does not match the format 613 Reference point off supply 614 Portion of field off supply or there may be an invalid character in the packet 703 The printer sensed a calibration of different sized black marks Make sure the correct supply is loaded The 9805 printer does not support black mark supply 704 Printer has not sensed a supply mark within the specified number of inches or is out of supplies Check the supply tracking supply marks black mark sensor position and supply roll for binding Change supply Press Clear 750 Printhead is overheated Turn off the printer 751 Printer did not sense a black mark when expected For errors 751 753 Check the supply tracking supply marks black mark sensor position and supply roll
15. pply lever to unlock the supply guides 6 Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs Fan Fold Supply 10 11 For fan fold supplies Lay the label strip over the supply holder and across the supply guide so that a Nibs few inches extend past the front of the printer Tuck the supply under the nibs on the supply guide Supply Lever Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply Thumb Well guides into place Hold the printhead assembly by the printhead tab while pressing down on the printhead release Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Adjusting the Wide Narrow Knobs for more information If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched For Peel Mode The minimum feed length is 1 5 inches for peel mode You must use non perforated supplies for peel mode Load supplies as shown above Follow these steps after you close the printhead 1 2 Remove the labels from the first 10 inches of the backing paper Press down on the exit cover tabs to open the exit cover on the front of t
16. r will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 9805 is a trademark of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Monarch Marking Systems PO Box 608 Dayton Ohio 45401 Connecting the Power Cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press 1 to turn on and O to turn off the printer Communication Connecting the Port Communication Cable Make sure the printer is off before connecting the cable to the communication port The printer uses a 9 pin cable Connect the communication cable Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the
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