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Symantec Norton Internet Security 2005 for PC

1. E lez H 3 Z zs BSCORRSS5O Lm Ci Teens ty n vio S gt m gt Z FIUNSFMNKTANDOQVAQNMAOSVSORTKONM gt UU Es ates 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use
2. If you cannot connect to a Web site with Norton Internet Security turned off there might be a problem with the Internet or your Internet service provider If your connection is working it s possible a Norton Internet Security feature is preventing you from viewing the site It could be Cookie Many Web sites require that cookies be enabled on your Blocking computer to display correctly It could be If you have set up Parental Control to block certain Parental Control categories of Web sites it may be blocking the site that you are attempting to view When Parental Control blocks a site it always displays a message telling you that the site is blocked It could be a A firewall rule might be blocking the Web site When this firewall rule happens you will usually see a message saying that you could not connect It could be ActiveX Some Web sites display only ActiveX controls or Java or Java blocking applets If you are blocking them nothing appears on these sites It could be Content Sometimes blocking content on the Internet prevents an Blocking entire Web site from appearing in your browser Why can t I post information online If you are unable to post information to a Web site it may be because Privacy Control is blocking the information Check the Private Information list to see if the information that you are trying to enter is being blocked Why did an email message sent never arrive If you choose to
3. To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this If you are using a firewall it may block access to the Internet features of Norton AntiVirus For Norton AntiVirus to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off Norton AntiVirus outgoing email scanning To turn off outgoing email scanning 1 In the main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan outgoing Email Click OK Frequently asked questions 55 Troubleshoot security protection Troubleshoot security protection Check here for possible solutions to issues that might arise with Norton Internet Security Does Norton Internet Security work with my ISP s proxy server Norton Internet Security works with most proxy servers However you might have to change some settings to maintain full protection To determine whether the Personal Firewall works with your proxy server 1 2 3 In the main window click Statistics In the Statistics window click More Details Under Network look at the All Bytes Sent and All Bytes Received counters Use your browser to connect to a Web site The All Bytes Sent and All Bytes Received counters in the Norton Internet Security Statist
4. disclaimers of warranties and damages and imitations on liability shall survive ermination Software and documentation is delivered Ex Works California U S A or Dublin reland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed y both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia 10 Additional Uses and Restrictions A In the event this Software contains the Norton Security Center component any disclaimer of damages herein shall apply to such component
5. 1 In the main window select the feature that you want to turn off 2 In the lower right corner of the window click Turn Off 3 In the pop up window that appears in the drop down list select how long you wish to have the feature turned off and then click OK To ensure that your computer remains protected you can turn on the feature manually if you complete your task before the specified time frame concludes To turn on a security feature 1 Inthe main window select the feature that you want to turn on 2 Inthe lower right corner of the window click Turn On Getting started 37 Turn off Auto Protect temporarily Turn off Auto Protect temporarily If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses Trojan horses worms and other malicious threats It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus When a virus or virus like activity is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can turn off Auto Protect db If you have set a password for Options Norton Internet Security asks you for the password before you can view or change the settings To turn off Auto Pr
6. Close to begin these tasks Installation 17 For more information For more information The product documentation provides assistance for using Norton Internet Security You can find the information that you need on your computer and on the Web Use online Help Help is available throughout your Symantec product Help buttons and links to more information provide assistance that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton Internet Security Help 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search box in which you can type a word or phrase You can also print any topic in Help To print a topic in Help 1 Inthe Help window click the Contents tab 2 Inthe Contents list select the topic that you want to print and then click Print 3 Select whether you want to print only the selected opic or the topic and all of the subtopics under it 4 Click OK 18 Installation For more information Window and dialog box Help Window and dialog box Help provides information about the program This type of Help is context sensitive meaning that it provides help for the dialog b
7. To do so see the documentation that came with your computer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 1 Boot from Hard Drive 2 Boot from CD ROM 3 Press 2 Boot from CD ROM to restart from the CD After the computer restarts the Emergency program automatically begins to scan for and remove viruses 4 When Norton AntiVirus has finished scanning remove the CD from your CD ROM drive Responding to emergencies Create Emergency Disks Create Emergency Disks Emergency Disks are used to start your computer in case of a problem If your computer can start from a CD you can use the product CD in place of Emergency Disks and do not need to create them If you downloaded the software the program for creating Emergency Disks NED exe is included in the download Locate the downloaded software on your hard disk and hen follow the instructions to create emergency disks shown below If you cannot start your computer from a CD you can use hese instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks Alternatively you can download the Emergency Disk program from http www symantec com techsupp ebd html Follow the instructions that are
8. any country outlined in the EAR nor o any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated arcotics Traffickers or Specially Designated Terrorists Furthermore You agree not to export or re export Symantec products to any military entity not approved under the EAR or o any other entity for any military purpose nor will You sell any Symantec product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons 9 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The
9. block an email message containing private information Norton Internet Security immediately deletes the email message Your email program will indicate that the message was sent but the recipient will not receive it Frequently asked questions Troubleshoot security protection If your email program maintains copies of sent messages in its Sent or Out folder you can reopen the email message remove the private information and send the message again Why won t a program connect to the Internet You might not be able to use a program to connect to the Internet for any of the following reasons The program might belong ina category of programs that is restricted for this account There is no firewall rule that lets the program create a connection to the Internet There is a firewall rule that blocks the program from creating a connection to the Internet Norton Internet Security could be blocking your account from using this program on the Internet Determine if the program belongs ina restricted category and then block or permit category access Add a firewall rule for the program Modify the firewall rule for this program to permit it to connect to the internet Use Parental Control to adjust account settings Why doesn t Norton Internet Security notify me before letting programs access the Internet If Automatic Program Control is turned on Norton Internet Security creates rules for programs that
10. does not herwise permit the licensee to obtain and use ontent Updates ac 3 Product Installation and Required Activation T here are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You gree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers This License and the Software containing enforcement technology require activation as further set forth in the documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event that You are not able to activate the Software over the Internet or through any other method specified luring the activation process You may contact Symantec Customer Support using the information provided by Symantec during a
11. information 62 Frequently asked questions Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam Check here for possible solutions to issues that might arise with Norton AntiSpam Why do still receive spam Several factors make it difficult to completely eliminate spam For example different people will consider different classes of email messages to be unwelcome or intrusive Some for instance do not want to receive anything they have not specifically requested Others are glad to receive items regarding their interests or profession even if they have not specifically requested them Also for every new method that is developed to control spam there are numerous spammers trying to develop ways to circumvent it This on going contest of wills and skills is one reason Symantec maintains up to date spam definitions Finally not all unwanted messages are unauthorized Some companies require you to accept email messages in exchange for certain services Many users do not understand that in doing so they are agreeing to in effect accept spam How will email messages from addresses on my Blocked list be handled Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam What if mistakenly put an address on the Blocked list The only result will be that you will not see any email messages from this address in your main list But if yo
12. it recognizes and notifies you the first time that a recognized program accesses the Internet You will not be notified of subsequent access attempts Why can t I print to a shared printer or connect to a computer on my local network Norton Internet Security blocks the use of Microsoft networking to prevent someone from connecting to your computer over the Internet 60 Frequently asked questions Troubleshoot security protection To allow the use of your local network including file and printer sharing place the computers on your local network in the Trusted Zone Why can t connect to the Internet via my cable modem If your network accesses the Internet via a cable connection you may need to make your computer s NetBIOS name visible While the NetBIOS name is visible the files and folders on your computer remain hidden To make your NetBIOS name visible 1 Inthe main window double click Personal Firewall 2 Inthe Personal Firewall window on the Advanced ab click General 3 In the General Rules dialog box click Default Inbound NetBIOS Name Click Modify 5 Inthe Modify Rule dialog box on the Action tab click Permit 6 Click OK 7 Inthe General Rules dialog box click OK 8 In the Personal Firewall window click OK F Some Internet service providers scan the ports on users computers to ensure that they are keeping to their service agreements Intrusion Detection might interpret this a
13. with personal information among other things Such clauses are typically hidden deep in the text where many users will not bother to read them 66 Frequently asked questions Troubleshoot LiveUpdate Troubleshoot LiveUpdate Check here for possible solutions to issues that might arise with LiveUpdate What if can t use LiveUpdate What if run When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site To obtain updates from the Symantec Web site 1 On the Internet go to securityresponse symantec com 2 Follow the links to obtain the type of update that you need LiveUpdate on an internal network If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up an internal LiveUpdate server on the network LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator Why is Automatic LiveUpdate having problems connecting Automatic LiveUpdate does not recognize proxy settings that are configured in the Internet Options Control Panel To ensure that your proxy settings are used by Automatic LiveUpdate you must configure them in the Symantec LiveUpdate Control Panel Service and support solutions The Service amp Support Web site at
14. 8s symantec Norton Internet Security User s Guide Norton Internet Security 2005 User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 8 0 PN 10291345 Copyright Notice Copyright 2004 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton Internet Security Norton Personal Firewall LiveUpdate Norton AntiSpam and Norton AntiVirus are U S registered trademarks of Symantec Corporation Microsoft MS DOS MSN Windows and the Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Pentium
15. IC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY tj 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU O THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software ies 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software ocumentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as
16. PDF 18 Alert Assistant 22 Automatic LiveUpdate and proxy settings 66 Auto Protect description 37 failure to load on startup 51 functions 23 turn off 37 turn on 37 blocking browser information 61 cookies 58 Bloodhound technology description 24 booting Auto Protect failure to load 51 browser information 61 C CD ROM drive starting from 46 checking for version number 49 Configuration Wizard features 15 using 15 Cookie Blocking troubleshooting 58 cookies 58 creating Emergency Disks 47 custom installation 14 D disabling security protection 35 Windows XP firewall 11 displaying the Norton AntiVirus toolbar 30 downloading protection from Symantec Web site 66 E email protection 23 supported clients 8 Emergency Disks creating 47 72 Index Emergency Disks continued using 48 emergency recovery procedures 41 F features about 22 ad blocking 27 automatic update 26 Configuration Wizard 15 email filtering 25 main window 31 security protection 22 virus and threat protection 23 file extensions about 43 unusual 52 firewall and LiveUpdate 66 and network 66 troubleshooting 58 Windows XP 11 firewall rules for FTP servers 57 for Web servers 56 folders and NetBIOS 60 FTP servers 57 H Help online 17 window and dialog box 18 Help amp Support menu 31 infected files cannot repair 53 reinfected 52 installing 12 components 14 instant messenger supported programs 7 8 virus protec
17. ays to access the Symantec Web site To access the Web site from the Help menu Select the solution that you want Your options are Help and Support Takes you to the product support page of the Symantec Web site from which you can access the knowledge bases and downloads for your product Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product Within your Symantec product the Reports page contains a link to the Symantec online Virus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 Inthe main window under Norton AntiVirus click Reports 2 On the Reports page click View Online Virus Encyclopedia 20 Installation For more information To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses To access the Symantec Web site in your browser On the Internet go to www symantec com See Use online Help on page 17 Use the inf
18. becomes more popular many users are receiving an increasing amount of the unsolicited commercial email messages known as spam Not only does spam make it difficult to identify valid email messages some spam contains offensive messages and images Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content Integration with Adds buttons to the toolbar in supported email email programs programs if you choose Allowed and m Uses user defined address list to expedite scanning Blocked lists of email Accepts all mail from Allowed list Treats all mail from Blocked list as spam Allows and blocks email from entire domains as well as individual email addresses Automatic import Automatically imports lists of addresses from supported of addresses email programs to keep your list of allowed email senders in sync if you choose Self training m Uses outgoing mail to refine spam definition i Adds the recipients of your email to the Allowed list if you choose Prevents spammers from using your personal email addresses to get around the spam filter Custom spam rules Lets you identify email addresses and text that should and should not be filtered Yahoo Mail and Moves spam email to a separate folder in your Yahoo Yahoo Mail Plus email account filtering 26 Feature summary Spam filtering features Language filtering Automated update of spam definitions Bl
19. clean copy if one exists and delete the infected file Why am I unable to receive email messages If you are using a firewall it may block access to the Internet features of Norton AntiVirus and prevent receipt of Email messages You can temporarily turn off email protection and attempt to download your email messages again To temporarily turn off incoming email protection 1 Inthe main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages ou EUN Check Scan incoming Email to turn email protection back on Your email client may have timed out Make sure that timeout protection is turned on If you continue to experience problems downloading email messages turn off email protection 54 Frequently asked questions Troubleshoot virus and threat protection To turn off email protection 1 2 3 4 5 In the main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Uncheck Scan outgoing Email Click OK Why am I unable to send email messages If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected your email client may be set to automatically disconnect after sending and receiving email messages
20. ctivation or as may be set forth in the locumentation 2 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will e error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR MPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND ONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIF
21. e of the main window click Turn Off To turn on spam filtering 1 Inthe main window under Norton AntiSpam click Status amp Settings 2 Inthe System Status pane click AntiSpam 3 On the right side of the main window click Turn On 40 Getting started Turn off spam filtering If you have an emergency read these sections to try to find the solution to your problem Common problems include Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to address any of the problems listed above read these sections first Immediate installation of the product may not always provide the best solution to your problem 42 Responding to emergencies What to do if a virus is found What to do if a virus is found amp If after reviewing the information in this chapter you have not resolved your problem see Frequently asked questions on page 49 Viruses can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an infected file Threats and security risks can appear during an instant messenger session when sending an email message or during a manual or scheduled scan If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer there are several possible resolutions to the problem Fix infection Quarantine infection Delete infection Ma
22. equently encountered problems Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 2 On the Internet go to www symantec com techsupp Follow the links to the information that you want How can find the version number You can check the version number of your product on your computer To check the version number 1 2 3 Start your product Click Help and Support On the Help menu click About lt your product name gt If applicable in the About dialog box select your product name 50 Frequently asked questions If you need to uninstall If you need to uninstall See Use online Instructions for uninstalling are available in the online Help on page 17 Help Frequently asked questions 51 Troubleshoot virus and threat protection Troubleshoot virus and threat protection Check here for possible solutions to issues that might arise with Norton AntiVirus How do I make Auto Protect load when start my computer If the Norton AntiVirus Auto Protect icon is not visible on the lower right corner of the Windows taskbar Auto Protect is not loaded Failure to load Auto Protect may be due to one of the following situations You may have started Windows in safe mode W
23. ernet Security System Status 0K m l security Outbreak Alert Outbreak Aert Internet Security Statistics Norton Internet Security protects your Subscription Status P Personal Firewall Ee computer from Internet threats User Accounts Intrusion Detection i mae More Info orton Antius A Norton Antivirus Norton AntiSpam essnenccenntnn A Norton Antispam Settings for Supervisor Tum Off Privacy control Check Security Parental control To explore the main window 1 On the left side of the main window select a category such as Statistics or Subscription Status A description or an expanded list of options appears in the center of the window 2 At the top of the main window click a button Your options are Block Traffic Allow Stops and starts all communication Traffic to and from your computer LiveUpdate Starts LiveUpdate where you can update threat definitions Norton Internet Security and any other installed Symantec products Options Customizes general features of Norton Internet Security Help amp Support Accesses Help for Norton Internet Security 32 Getting started About the main window 3 Inside the main window under Status amp Settings click any of the feature names to see a brief description of the feature and access configuration options for the feature Getting started Activate your product Activate your
24. http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http www symantecstore com 68 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and the
25. ics window should increase as you access Web pages This indicates that the Personal Firewall is correctly configured to work with your proxy server To close the Norton Internet Security Statistics window on the File menu click Exit If the All Bytes Sent and All Bytes Received counters stay at 0 then the Personal Firewall is probably not monitoring the port used by your proxy server You need to determine which ports your proxy server is using for HTTP communications and then configure the Personal Firewall to monitor those ports To determine which port to monitor for HTTP communication 1 2 3 Use your browser to connect to a Web site In the main window click Statistics In the Statistics window click View Logs 56 Frequently asked questions Troubleshoot security protection 4 On the Connections tab in the Remote Service Port column look at the information There should be a port number following the IP address of the site that you viewed with your browser This number is the port number that is used to access your proxy server for your Web connection 5 Record the port number To specify which ports to monitor for HTTP communication 1 At the top of the main window click Options Ifa menu appears click Norton Internet Security 2 On the Firewall tab under HTTP Port List do one of the following To adda port to the HTTP Port List click Add and then type the number of the port that you want to monito
26. in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License
27. in the report window to identify the types of files that cannot be repaired and then depending on the file type take one of the following actions Infected files with exe doc dot or Use the Repair Wizard to solve the xls file name extensions any file can problem be infected For more information see the online Help See Use online Help on page 17 Hard disk master boot record boot Replace using your operating system record or system files such as 10 SYS disks or MSDOS SYS and floppy disk boot record and system files 44 Responding to emergencies Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane click View Online Virus Encyclopedia The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information that you want to view Responding to emergencies 45 If your product won t install If your product won t install amp You must be running Windows in order to install your Symantec product If you try to install your product on a computer that has a virus and you choose not to run the Symantec Pre I
28. included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks 1 Insert the CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click NED exe In the Welcome window click OK Nou FUN Label the first disk as instructed and then insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 47 48 Responding to emergencies If you need to use Emergency Disks 11 Remove the final disk from drive A 12 Test the first disk in the set to ensure that you can use it to restart your computer 13 Store the Emergency Disk set in a safe place If you need to use Emergency Disks You can use Emergency Disks to restart your computer and scan for viruses or run DOS based recovery utilities To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and then restart your computer The Emergency program runs in DOS Select the program that you want to run For DOS program help press the F1 key while you are running the program Follow the on screen instructions for inserting and removing the Emergency Disks When the Emergency program is done remove the Emergency Disk from drive A and then restart your computer Frequently asked questions The information in this chapter will help you solve the most fr
29. indows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the Windows system tray 52 Frequently asked questions Troubleshoot virus and threat protection To show the Auto Protect icon in the Windows system tray 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Show the Auto Protect icon in the Windows system tray is checked How do stop a virus that continues to infect my files after have scanned and removed the virus A virus may continue to infect files for several reasons The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to search To reset Norton AntiVirus scanning options 1 In the main
30. is a registered trademark of Intel Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Installation System TEQUITEMEMNUS icccccecrecssccssccecsesssscoecsscnssctoececsenstectsns Before installation 00 eeesssscsssssscesssssesscssssesscssessesseneess Install Norton Internet Security After installation wc ccccssessessessesseseesessesessteseeseeteseees For more information wo csssssecsessesesseeesesseeseeseeseseeee Feature summary Security protection features ceeseesessessecesseeseeseees 22 Virus and threat protection features 00 esses 23 Spam filtering features rer 25 Ad blocking features cecceececseessesseeseessessesseeseesteeseeseeseees 27 Getting started Start Norton Internet Security ceeececeeseeseseeeeseeeee 30 Start Norton Internet Security from the Internet Explorer tool ha osseionsmecsemianiiinanass 30 About the main Window ssssssssese 31 ACtivate your PLOCUCt esseesseessesseesseeeceesseeeeeteceeeceeeees 33 Temporarily turn off security protection 0 35 Turn off Auto Protect temporarily Turn Off Spam filtering sesniceinninnnsnsnnumiin Responding to emergencies What to do if a virus is found oo eee If Norton AntiVirus cannot repair a fi
31. l Norton Internet Security 1 See If the opening screen does not appear on page 14 Do one of the following If you are installing from a CD insert the CD into the CD ROM drive and then when the opening screen appears click Install Norton Internet Security f you downloaded your copy of Norton Internet Security double click the file that you downloaded and then click Install In the Norton Internet Security Setup window click Next If prompted read the License Agreement and then click I accept the License Agreement If you decline you cannot continue the installation If product key text boxes are present type the product key for activation Click Next In the Pre Install Scanner window click Start Scan to scan your computer for viruses before the installation Installation Install Norton Internet Security If an infection is detected in an active program Norton AntiVirus may close it Save all your data before you begin 7 Doone of the following If you want to end the scan click Stop Scan Ifa virus is detected for each file that you want to delete click Delete 8 If you want to see the results of the scan click View Details and then click OK to exit 9 Click Next 10 Select an installation type Your options are Install Now Install using the most common settings This is the best choice for most users Custom View an additional window that will allow you to install
32. le Look up viruses on the Symantec Web site 0 44 If your product won t install oo ee seeeseeeeeseeees 45 If your computer won t start ss ssssssessssssisssssssssssissssse 46 4 Contents Chapter 5 Greate Emergency DISKS aissiteniaiiusimusawemsanenes 47 If you need to use Emergency Disks oec 48 Frequently asked questions Explore the Symantec service and support WED SUC sassccssscccsssveccleassibvescncscnosetbasedscernbstsadsessensneee 49 How can I find the version NUMbEL eeseeeeeeee 49 Tf you need to Uninstall iia uheia Troubleshoot virus and threat protection Troubleshoot security protection cscs Troubleshoot Norton AntiSpam ceecee Troubleshoot Ad Blocking eeeeseescesseessesseeseesteeseeseeeeees Troubleshoot LiveUpdate esesesseeseeseesseeeseeseeseeeees Service and support solutions Index Before installing take a moment to review the system requirements System requirements To use Norton Internet Security your computer must have one of the following Windows operating systems installed Windows 98 98SE Me Windows 2000 Professional Windows XP Professional Home Edition Windows XP Tablet PC Edition Windows XP Media Center Edition Installation of Norton Internet Security is not supported on Windows 95 NT 4 x Macintosh Linux the server versions of Windows 2000 XP computers or Windows XP 64 bit edition 6 Installation System requirements Your com
33. n select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks Service and support solutions 69 Worldwide service and support When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and c
34. net Security Professional Norton Internet Security or Norton Personal Firewall the installer can import and use your antispam training settings If you have an older version of these products the installer prompts you to remove the older version You must also uninstall any antivirus programs that are installed on your computer For more information see the user documentation that came with the programs If you re using Windows XP Windows XP includes a firewall that can interfere with Norton Internet Security protection features You must turn off the Windows XP firewall before installing Norton Internet Security To turn off the Windows XP firewall 1 On the Windows XP taskbar click Start gt Control Panel 12 Installation Install Norton Internet Security 2 5 In the Control Panel window do one of the following In the default Category View click Network and Internet Connections and then click Network Connections In the Classic View double click Network Connections Right click the active connection icon and then click Properties In the Properties window on the Advanced tab uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet Click OK Install Norton Internet Security You can install Norton Internet Security from a CD or from a file that you download If you have not already done so close all other Windows programs To instal
35. nstall Scanner start over and run the Symantec Pre Install Scanner as directed If you cannot run the Norton AntiVirus Pre Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site Once the virus has been repaired delete the installation files that were left behind in the folder after you tried to install the first time To delete remaining installation files 1 On the Windows taskbar click Start gt Run In the Run dialog box type TEMP Click OK Close the window uw FF WN After you delete the temporary files begin installation again and run the Symantec Pre Install Scanner to be sure that you have removed all of the viruses 46 Responding to emergencies If your computer won t start If your computer won t start If you have a virus or threat on your computer you need to start the computer from an uninfected disk to remove the virus Restart from the CD and scan your computer s hard disk for viruses If you have access to another computer create a set of Emergency Disks and start your computer from the Emergency Disks See Scan for viruses using the CD on page 46 See Create Emergency Disks on page 47 See If you need to use Emergency Disks on page 48 Scan for viruses using the CD db You might need to change your computer s BIOS Setup options to start from the CD ROM drive
36. nternet Security Norton Internet Security protects any computer on which it is installed You do not have to start the program to be protected To start Norton Internet Security Do one of the following On the Windows taskbar click Start gt Programs gt Norton Internet Security gt Norton Internet Security On the Windows XP taskbar click Start gt All Programs gt Norton Internet Security gt Norton Internet Security On the Windows desktop double click the Norton Internet Security icon In the Windows System tray double click the Norton Internet Security icon In Windows XP the system tray is called the notification area Start Norton Internet Security from the Internet Explorer toolbar Norton Internet Security adds a button to the Internet Explorer toolbar To start Norton Internet Security from the Internet Explorer toolbar On the Internet Explorer toolbar click the Norton Internet Security icon and then click Configure security settings O You may not be able to access the Norton Internet Security icon on the Internet Explorer toolbar depending on your computer s configuration To display the Norton Internet Security button In Internet Explorer on the View menu click Toolbars gt Norton Internet Security Getting started 31 About the main window About the main window Use the main window to access program components set options and access online Help Norton Int
37. ntrol and Norton AntiSpam In Norton AntiVirus you must turn off incoming and outgoing email protection To send email through SSL 1 Inthe main window click Privacy Control 2 Inthe lower right corner of the window click Turn Off 3 Inthe main window double click Norton AntiSpam 4 In the lower right corner of the window click Turn Off 5 Inthe main window click Options gt Norton AntiVirus If you set a password for Options Norton Internet Security prompts you for the password before you can continue 6 Inthe Options window click Email 7 Uncheck Scan incoming Email recommended 8 Uncheck Scan outgoing Email recommended 9 Click OK 10 Resend your email Compatibility with other software and hardware Norton Internet Security works well with Symantec pcAnywhere and most routers Internet connection sharing programs and popular VPNs 10 Installation System requirements Symantec pcAnywhere Routers You should have no problems using Symantec pcAnywhere as either a client or host with Norton Internet Security For maximum protection if you run a Symantec pcAnywhere host edit the rule to limit its use to only the computers with which you use it Symantec pcAnywhere passwords are also necessary for maximum security Norton Internet Security adds to the protection provided by the router In some cases you might want to reduce the protection provided by the router so that you can u
38. nual Removal Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Makes the file inaccessible by any program other than a Symantec antivirus program You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse Delete should be used only if the file cannot be repaired or quarantined Lists infections that Norton AntiVirus is unable to automatically remove However the Manual Removal window lets you launch the Symantec Web site for a tool or instructions to remove these infections See Use online Help on page 17 The online Help contains more information about this feature Responding to emergencies 43 If Norton AntiVirus cannot repair a file If Norton AntiVirus cannot repair a file One of the most common reasons that Norton AntiVirus cannot automatically repair an infected file is that you do not have the most up to date virus definitions Before running LiveUpdate to update your virus definitions ensure that QuickScan is turned on it is turned on by default After LiveUpdate updates your virus definitions QuickScan automatically checks for infections that have processes running in memory or infections that are referenced by start up files and folders If that does not work read the information
39. o turn off security protection and then click OK To ensure that your computer remains protected you can turn on security protection manually if you complete your task before the time that you specified concludes To turn on security protection 1 Inthe main window click Security 2 Inthe lower right corner of the window click Turn On If the Norton Internet Security icon appears in the Windows system tray you can use it to turn on and turn off security protection To turn off security protection using the icon in the Windows system tray 1 Inthe Windows system tray right click the Norton Internet Security icon and then click Disable Norton Internet Security 2 In the pop up window that appears in the drop down list select how long you want to turn off security protection and then click OK 36 Getting started Temporarily turn off security protection To ensure that your computer remains protected you can turn on security protection manually if you complete your task before the time that you specified concludes To turn on security protection using the icon in the Windows system tray In the Windows system tray right click the Norton Internet Security icon and then click Enable Norton Internet Security You can also turn off individual security features For example you might want to see if the Personal Firewall is preventing a program from operating correctly To turn off a security feature
40. ocks all email written in the language or languages you specify Updates copies of Symantec spam definition files automatically subscription required Feature summary 27 Ad blocking features Ad blocking features Many Web sites are using more aggressive techniques to draw attention to the ads on their pages Some have begun using larger more prominent ads while others rely on ad windows that appear when you enter or leave the site Along with increasing the amount of time that it takes to display Web pages some ads contain offensive content cause software conflicts or use HTML tricks to open additional browser windows The following features can help you better control these unwanted advertisements Ad blocking Blocks ads based on user defined criteria Pop up blocking Blocks pop up windows based on user defined criteria 28 Feature summary Ad blocking features This section contains information about starting your Symantec product and the features that are available in the main window It is not usually necessary to open your Symantec product to benefit from the protection features that it provides Automatic features that are set during installation provide you with basic protection Open your Symantec product to view status information customize option settings perform basic tasks and temporarily disable automatic features 30 Getting started Start Norton Internet Security Start Norton I
41. ormation in this section to familiarize yourself with the product This section includes the following information A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use For more information on any of the features listed see the online Help 22 Feature summary Security protection features Security protection features Personal Firewall Intrusion Detection Outbreak Alert Network Detector Internet Explorer toolbar Privacy Control Alert Assistant Parental Control Password protection Norton Internet Security includes a suite of security tools that help keep your computer safe from security threats and privacy intrusions Security protection features include Protects your computer from Internet attacks dangerous Web content port scans and other suspicious behavior Scans each piece of information that enters and exits your computer and automatically blocks any Internet attacks Notifies you of security threats affecting Internet users worldwide and recommends actions to ensure that you are protected Lets you customize security settings for different networks This makes it easy for mobile users who connect to the Internet from the road to stay protected at all times Lets you customize security set
42. otect 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 In the Auto Protect pane uncheck Enable Auto Protect 4 Inthe Options popup window select the period during which you want Auto Protect turned off To turn on Auto Protect 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 In the Options window under System click Auto Protect 3 In the Auto Protect pane check Enable Auto Protect If the Norton Internet Security icon is visible in the Windows system tray you can use it to turn on and turn off Auto Protect 38 Getting started Turn off Auto Protect temporarily To turn on or turn off Auto Protect using the Norton Antivirus icon in the Windows system tray In the Windows system tray right click the Norton Internet Security icon and then do one of the following Check Enable Auto Protect to turn on Auto Protect Uncheck Enable Auto Protect to turn off Auto Protect Getting started 39 Turn off spam filtering Turn off spam filtering By default Norton AntiSpam remains active once it is installed If for any reason you want to temporarily disable it you can turn it off from within the program itself To turn off spam filtering 1 Inthe main window under Norton AntiSpam click Status amp Settings 2 Inthe System Status pane click AntiSpam 3 On the right sid
43. ox or window that you are currently using To access window or dialog box Help Do one of the following In the window click any Help link In the dialog box select Help or More Info Access the User s Guide PDF The Norton Internet Security User s Guide is provided on the CD in PDF format You must have Adobe Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Reader was not included You must download it from the Adobe Web site To install Adobe Reader from the CD Insert the CD into the CD ROM drive Click Browse In the CD window double click the Manual folder If applicable double click the Adobe folder Double click the program file Ou FWRNn Follow the on screen instructions to select a folder for Adobe Reader and complete the installation Once you have installed Adobe Reader you can read the PDF from the CD To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse 3 Double click the Manual folder 4 Double click the PDF You can also copy a User s Guide to your hard disk and read it from there Installation 19 For more information To read a User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several w
44. product Product activation reduces software piracy and ensures that you have received genuine Symantec software If you did not activate your product when first prompted you will receive an Activation Needed alert every day until you activate the product You must activate your product within the time period specified by the alert or the product will stop working You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 Onthe Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of the main window click Help and Support gt Activation n the Activation screen click Next 2 0 3 On the Activation Successful screen click Finish If you have problems activating If you cannot connect to the Symantec servers to activate your product first check to see if you have parental control software or an ISP that might be blocking the connection If that doesn t resolve the issue you can activate by phone 33 34 Getting started Activate your product Check for connectivity blocking A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls If you su
45. puter must also meet the following minimum requirements Operating System Requirements Windows 98 98SE 133 MHz or higher processor 96 MB of RAM 200 MB of available hard disk space Internet Explorer 5 5 CD ROM or DVD ROM drive Windows Me 150 MHz or higher processor 128 MB of RAM 200 MB of available hard disk space Internet Explorer 5 5 CD ROM or DVD ROM drive Windows 2000 133 MHz or higher processor Professional 3 128 MB of RAM 200 MB of available hard disk space Internet Explorer 5 5 CD ROM or DVD ROM drive Windows XP 300 MHz or higher processor Home 128 MB of RAM Professional Tablet PC Media 200 MB of available hard disk space Center Editions Internet Explorer 5 5 CD ROM or DVD ROM drive Installation 7 System requirements Supported email and instant messenger programs Norton Internet Security adds security features to the following email and instant messenger programs Feature Supported programs Norton AntiSpam Most POP3 email programs including integration Microsoft Outlook Express 5 5 and later t Microsoft Outlook 2000 XP 2003 3 Eudora 5 0 and later Netscape Messenger 4 x Netscape Mail 6 0 P t Yahoo Mail and Yahoo Mail Plus on the Web Not compatible with the following email clients and protocols AOL t Lotus Notes a IMAP i pPOP3 clients that use SSL Secure Sockets Layer 8 Installation Sy
46. r for HTTP communication To remove a port from the HTTP Port List select the port number in the HTTP Port List and then click Remove 3 Click OK Can Norton Internet Security protect a Web server To protect a Web server you must create a firewall rule that allows inbound TCP connections on port 80 The easiest way to create these rules is via a Norton Internet Security alert To create rules for a Web server using an alert 1 On the Web server view your Web site by typing the IP address in the address bar of your browser An alert appears 2 Inthe alert on the drop down menu click Automatically configure Internet access 3 Click OK Frequently asked questions 57 Troubleshoot security protection Can Norton Internet Security protect an FTP server To let an FTP server run behind Norton Internet Security you must create the following rules Allow inbound TCP connections on port 21 Allow outbound TCP connections on port 22 Allow inbound TCP connections on ports 1024 to 5000 The easiest way to create these rules is via an alert To create rules for an FTP server using an alert 1 Inthe address bar of your browser type ftp followed by the IP address of your FTP server An alert appears 2 Inthe alert on the drop down menu click Automatically configure Internet access 3 Click OK 58 Frequently asked questions Troubleshoot security protection What is wrong with this Web site
47. rmation from Symantec about Norton Internet Security check the methods by which you want to receive that information type your email address and or your phone number and then click Next 7 Ifyou would like to receive postal mail from Symantec check the check box and then type your name and address 8 Click Next 9 In the Activation window if product key text boxes are present type the product key for activation 10 Verify that you are connected to the Internet and then click Next 11 Inthe Activation Complete window click Print key to print a copy of the product key for your records and then click Next 16 Installation After installation 12 In the Subscription window review the subscription information and then click Next 13 The Next Steps window lists the following post installation tasks that Norton Internet Security automatically performs Run LiveUpdate Run the Home Network Wizard Specify private information Ensures that you have the latest virus protection Allows your computer to communicate with other computers on your network if one exists Identifies the information that you want Privacy Control to protect If the Use Norton Internet Security instead of Windows Firewall check box and the Do not share Norton security status with other products check box appear Symantec recommends that you leave them checked and use Norton Internet Security to protect your computer 14 Click
48. s a malicious port scan and stop communications with your cable system If this occurs you need to let your cable provider run port scans To allow ISP port scans 1 Inthe main window double click Intrusion Detection 2 Inthe Intrusion Detection window on the AutoBlock tab click Exclusions 3 In the Exclusions dialog box select the IP address your ISP uses for port scans Your ISP can provide this information Frequently asked questions 61 Troubleshoot security protection 4 Click Exclude 5 Click OK How can a Web site get my browser information The Browser Privacy settings prevent your browser from sending browser information However some diagnostic sites on the Internet might report browser information even though the Browser Privacy settings are blocking it If you are blocking Java ActiveX or scripts the site might be using one of these methods to retrieve the information Sometimes when Web servers do not get the information from the browser they use the last piece of browser information that they received instead You might see the information from the last person who viewed the site Privacy Control filters cookies by removing them from the responses your computer sends to Web sites Some sites display information about your browser by using JavaScripts that run within the browser and do not communicate with the Web site Since the JavaScript runs entirely locally the Web site does not have access to that
49. se programs like NetMeeting or MSN Messenger Norton Internet Security also provides features that might not be available with cable and DSL routers such as privacy protection Internet connection sharing programs For basic protection install Norton Internet Security on the gateway computer For maximum protection against Trojan horses or other problem programs that initiate outbound communications install Norton Internet Security on all computers that share the connection You must have a license for each copy of Norton Internet Security that you install Virtual Private Networks Norton Internet Security works with the following Virtual Private Networks VPNs Symantec Enterprise VPN Symantec Gateway Security Nortel VPNremote PGP SecureRemote Installation 11 Before installation With most VPNs when the VPN client is active you cannot see the Internet or other computers on your local network You can see only what is available through the VPN server to which you are connected Before installation See Create Before you install Norton Internet Security prepare your Emergency Disks computer If your computer cannot start from a CD on page 47 create Emergency Disks Prepare your computer Quit all other Windows programs before you install Norton Internet Security Other active programs may interfere with the installation and reduce your protection If you have a recent version of Norton Inter
50. spect that parental controls are blocking the connection configure the parental controls so that they do not block the activation procedure You will need to log in to your parental control software as an administrator or log in to the Internet through your ISP as an administrator to change your configuration Activate by phone If parental controls are not the problem or if you cannot reconfigure your parental controls to resolve the issue you can activate by phone To activate by phone 1 2 3 Disconnect from the Internet Attempt activation again After the connection fails which could take a minute or two select Activate my software by phone then click Next Follow the prompts provided Getting started 35 Temporarily turn off security protection Temporarily turn off security protection There may be times when you want to temporarily turn off security protection For example you might want to see if it is preventing a Web page from appearing correctly Only Supervisor users can temporarily turn off security protection Child and Teenager users cannot turn off any portion of the program db Turning off security protection also turns off all of the individual security features To temporarily turn off security protection 1 Inthe main window click Security 2 Inthe lower right corner of the window click Turn Off 3 In the pop up window that appears in the drop down ist select how long you want t
51. stem requirements Norton AntiVirus email scanning Norton AntiVirus instant messaging scanning Privacy Control instant messaging scanning Most POP3 and SMTP email programs including Microsoft Outlook Express 4 5 6 Microsoft Outlook 97 98 2000 XP 2003 mm Netscape Messenger 4 Netscape Mail 4 6 7 Eudora Light 3 Eudora Pro 4 Eudora 5 Eudora 6 0 Eudora 6 0 mm Pegasus 3 s IncrediMail XE Becky Internet Mail 1 x 2 0 f AL Mail32 1 11 Datula 1 x PostPet 2 1 2 06 3 0 Norton AntiVirus does not support the following email clients and protocols AOL IMAP POP3s with Secure Sockets Layer SSL t Web based email such as Hotmail and Yahoo Mail mm Lotus Notes t AOL Instant Messenger 4 7 or later Yahoo Messenger 5 0 or later Windows Messenger 4 7 or later MSN Messenger 4 6 4 7 6 0 or later Version 5 0 is not supported AOL Instant Messenger version 4 3 or later MSN Messenger and Windows Messenger version 4 6 or later Installation 9 System requirements About encrypted email connections Norton Internet Security does not support email connections that use Secure Sockets Layer Secure Sockets Layer SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection to access your email you are not protected by Norton Internet Security To send email messages through SSL connections turn off Privacy Co
52. such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software ocumentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation Certain Symantec products are subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see www bxa doc gov Violation of U S law is strictly prohibited You agree to comply with he requirements of the EAR and all applicable international national state regional and local aws and regulations including any applicable import and use restrictions Symantec products are currently prohibited for export or re export o Cuba North Korea Iran Iraq Libya Syria and Sudan or to any country subject to applicable trade sanctions You agree not to export or re export directly or indirectly any product to
53. te 44 unknown 24 viewing descriptions 44 VPN virtual private network 10 wW Web assistant 22 Web servers 56 Web sites 19 49 66 Windows operating systems 5 safe mode 51 system tray icon 35 38 SYMANTEC SOFTWARE LICENSE AGREEMENT Norton Internet Security MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSE CTRONICALLY OR LOADING THE WARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER OF THE FTWARE AND CONTACT SY EC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY U PAID FOR THE SOFTWARE S PPING HANDLING AND ANY LICABLE TAXES EXCEPT IN CERTAIN TES AND COUNTRIES WHERE SHIPPING DLING AND TAXES ARE REFUNDABLE NY TIME DURING THE SIXTY 60 DAY OD FOLLOWING THE DATE OF RCHASE owo ZZO Oo soe LEO Az
54. tection turning off 35 Security Response Web page 19 security risks about 42 inding 42 Service and Support 67 spam blocking turning off 39 starting Auto Protect 23 Auto Protect failure to load 51 Bloodhound technology 24 from the CD ROM drive 46 spam blocking 39 virus protection 23 your Symantec product 29 Symantec Security Response 19 Symantec Web sites 19 66 look up viruses 44 system requirements 5 h T Technical Support 19 67 threats expanded detection 23 how Norton AntiVirus detects 23 toolbar displaying Norton AntiVirus from 30 Trojan horses transmitted over a network 52 troubleshooting activation 33 ActiveX and Java 58 Ad Blocking 65 browser information 61 cable modem connections 60 Cookie Blocking 58 firewall rules 58 LiveUpdate 66 74 Index troubleshooting continued Windows 2000 system networks 60 requirements 6 Norton AntiSpam 62 Windows 98 98SE system printing 60 requirements 6 Web sites 58 Windows Me system requirements 6 Windows XP system requirements 6 U Wizard Configuration 15 uninstalling 50 other antivirus programs 11 previous copies of your Symantec product 11 unknown viruses 24 updating from Symantec Web site 66 protection 66 User s Guide PDF onCD 18 opening 18 V version number checking 49 virtual private network VPN 10 Virus Encyclopedia 19 virus protection updates 23 viruses automatic protection 23 descriptions 23 looking up on the Symantec Web si
55. the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission
56. times a computer s CD ROM drive does not automatically run a CD To start the installation from the Norton Internet Security CD 1 2 On your desktop double click My Computer In the My Computer window double click the icon for your CD ROM drive In the list of files double click Cdstart exe After installation After Norton Internet Security is installed and you have restarted your computer the Configuration Wizard appears Installation 15 After installation Use the Configuration Wizard The Configuration Wizard lets you activate and register Norton Internet Security and complete post installation tasks You must be online to activate your product O If you choose not to register the software by using the Configuration Wizard or if registration fails for some reason you can register by visiting the Symantec Web site at www symantec com To use the Configuration Wizard 1 Inthe opening Configuration Wizard window click Next If you downloaded your copy of Norton Internet Security the License Agreement window appears 2 Read the License Agreement and then click I accept the License Agreement and then click Next If you decline you cannot continue the installation 3 Inthe Product Activation window click Activate and register your product now 4 Click Next 5 Inthe first Registration window in the drop down list select the Country Region from which you are registering 6 Ifyou would like info
57. tings for individual Web sites without leaving your browser Gives you several levels of control over the kind of information that users can send via the Web email and instant messenger programs Helps you understand security issues suggests how you can resolve problems and advises you on avoiding future security problems Lets parents choose the Web sites and newsgroups that their children can visit and the types of Internet programs that children can use Protects Norton Internet Security options from unauthorized changes Feature summary 23 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention threat detection and repair software for your computer It automatically detects and repairs known viruses Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages Internet downloads and other files Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats Norton AntiVirus includes expanded threat detection of both known and emerging threats such as spyware and other files that could put your computer at risk Norton AntiVirus also scans files inside of compressed files Norton AntiVirus continually monitors your computer and protects it from known and unknown threats using the following features Auto Protect t Loads in
58. tion 23 Internet Knowledge Base articles 49 Symantec service and support Web site 49 Symantec Web sites 19 Intrusion Detection 22 J Java applets 58 L LiveUpdate button main window 31 M main window features 31 LiveUpdate button 31 N NetBIOS making name visible 60 Network Detector 22 networks internal LiveUpdate server 66 troubleshooting 60 using LiveUpdate 66 Norton AntiSpam ad blocking features 27 Allowed and Blocked lists 25 pop up blocking features 27 spam blocking features 25 troubleshooting 62 Norton QuickScan 24 0 online Help 17 Virus Encyclopedia 44 operating systems 5 Options button main window 31 p Parental Control 22 password protection 24 options 22 Personal Firewall about 22 troubleshooting rules 58 phone activation 34 Pop up Window Blocking about 27 troubleshooting 65 ports determining active HTTP 55 post install tasks 15 Privacy Control 22 problems activation 33 troubleshooting Ad Blocking 65 troubleshooting LiveUpdate 66 troubleshooting Norton AntiSpam 62 troubleshooting security protection 55 troubleshooting virus and threat protection 51 proxy servers 55 registering your software 15 removing other antivirus programs 11 previous copies of your Symantec product 11 repairing viruses 23 required computer configuration 5 restarting after installation 13 Windows in safe mode 51 Index 73 S safe mode 51 scanning before installation 12 security pro
59. to memory when Windows starts providing constant protection while you work Checks for viruses every time that you use software programs on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create Monitors your computer for any unusual symptoms that may indicate an active threat Automatic Updates your program and virus definitions LiveUpdate automatically Compressed file Detects and repairs viruses inside of compressed files protection Email protection Protects incoming and outgoing email messages preventing your computer and other computers from infection Instant messenger Scans for and detects viruses in instant messenger protection attachments 24 Feature summary Virus and threat protection features Bloodhound Detects new and unknown viruses by analyzing an technology executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file Password Protects Norton AntiVirus options from unauthorized protection changes Norton QuickScan Automatically runs once LiveUpdate updates your computer with program updates and virus definitions Checks for infections that have processes running in memory and infections that are referenced by start up folders and files Feature summary 25 Spam filtering features Spam filtering features As email
60. u periodically review the contents of your spam folder you will be able to retrieve any email messages from that address and then correct the entry in your list Frequently asked questions 63 Troubleshoot Norton AntiSpam Why did an email message someone sent me never arrive Some legitimate email messages may contain elements that are characteristic of spam messages This may have caused Norton AntiSpam to incorrectly identify the message as spam Depending upon the filters you have created in your email program the message may be in your spam or trash folder To avoid losing email messages from this person add them to your Allowed list Does Norton AntiSpam check for email borne viruses Norton AntiSpam does not check for viruses To scan incoming email messages for viruses you must install Norton AntiVirus Why does so much spam include clusters of meaningless characters These and other unusual elements in spam are intended to confuse spam filters that look for keywords How do keep my spam protection updated To some degree Norton AntiSpam updates itself by learning from your outgoing email messages and other data However to receive up to date copies of Symantec spam definitions you must subscribe to this service You can then choose to have these definitions updated automatically 64 Frequently asked questions Troubleshoot Norton AntiSpam Why do I need a subscription to spam definitions Tho
61. ugh the product is self training local spam definitions are developed only by the criteria you input and from the sample of email messages you process Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam Frequently asked questions 65 Troubleshoot Ad Blocking Troubleshoot Ad Blocking Check here for possible solutions to issues that might arise with Ad Blocking Does Ad Blocking block all advertising on the current page Ads that are integrated with standard content for instance text statements will not be blocked Will Pop up Window Blocking block all pop ups or only pop up ads Ad Blocking blocks all pop ups that are started automatically during a Web page load If a site uses pop ups for special alerts or additional information you might want to disable Pop up Window Blocking while viewing that site Are there security issues associated with advertisements While clicking on an ad should only display more information or direct you to another site some advertisers will use ads to entice you into installing new functionality on your system These may range from adding new menus to installing spyware You should be especially wary of ads that invite you to install novelty cursors or other entertaining add ons These frequently include user agreements that require you to allow companies to track your browsing or to provide them
62. ustomer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 70 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA July 20 2004 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eul 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Index A activate and register 15 software 15 activation phone 34 problems 33 procedure 33 active content troubleshooting 58 ActiveX controls 58 Ad Blocking troubleshooting 65 Adobe Reader installing 18 using to view
63. window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound 5 Ensure that Enable Bloodhound heuristics is checked and then click Highest level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses The virus might be remaining in memory after you remove it from the boot record It then reinfects your boot record If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Frequently asked questions 53 Troubleshoot virus and threat protection Why is Norton AntiVirus unable to repair my infected files If Norton AntiVirus cannot repair your infected files you may not have the most current virus protection on your computer Update your virus definitions regularly to protect your computer from the latest viruses If after using LiveUpdate the virus cannot be removed the file may be corrupted or contain a new virus Do one of the following Quarantine the file and submit it to Symantec Replace the infected file with a
64. without accounts and Parental Control amp d If you do not install these features you will have to use Add Remove Programs in the Windows Control Panel to create accounts or use Parental Control See Customize your installation on page 14 11 Click Browse to select a folder into which you want to install Norton Internet Security if it is other than the default location 12 Click Next 13 Confirm the installation location and then click Next to install Norton Internet Security 14 Do one of the following To restart your computer now click Restart Windows Now To restart your computer later click Restart Windows Later Your computer is not protected until you restart 13 14 Installation After installation 15 Click Finish Customize your installation During installation if you select the Custom installation type you can select the component programs that you want to install To customize your installation 1 3 Follow the Norton Internet Security installation procedure to step 10 select Custom and then click Next In the Install Accounts and Parental Control window select whether you want to install Accounts and Parental Control If you do not install these features you will have to use Add Remove Programs in the Windows Control Panel to create accounts or use Parental Control Click Next to continue installation at step 13 If the opening screen does not appear Some

Symantec Norton Internet Security 2005 for PC

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