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Symantec Norton AntiVirus 2003 Professional Edition (10021250) for PC

1. You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the scheduled scan begins it runs in the background so that you do not have to stop working You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to occur every two days or every three days instead Protecting disks files and data from viruses Schedule scans To schedule a custom scan 7 Start Norton AntiVirus Professional Edition In the Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the scan that you want to schedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule In the Schedule dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields are already enabled Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule
2. Internet Email Advanced Instant Messenger LiveUpdate Other Inoculation Windows 98 98SE Me Miscellaneous Advanced Tools See Change This section does not describe how to change the individual options but inal ha gives a general description of what they do and how you can find them For Edition options on specific information about an option check the online Help page 48 About System options The System options control scanning and monitoring of your computer You use System options to determine what gets scanned what the scan is looking for and what happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight tradeoff in computer performance If you notice a difference in your computer s performance after you install Norton AntiVirus Professional Edition you may want to set protection to a lower level or disable those options that you do not need 46 Norton AntiVirus Professional Edition basics Customize Norton AntiVirus Professional Edition Option Description Auto Protect Script Blocking Manual Scan Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what to do when a Virus is found Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine th
3. A file that is created by or associated with a program and contains no executable code Examples include word processing documents databases and spreadsheets To transfer a file from one computer system to another through a modem or network Download usually refers to the act of transferring a file from the Internet a BBS bulletin board system or a service such as America Online The directory in which files received during file transfer are stored A method of exchanging messages and files with other people via computer networks A popular protocol for sending email is SMTP Simple Mail Transfer Protocol Popular protocols for receiving email are POP3 Post Office Protocol 3 and IMAP4 Internet Message Access Protocol 4 Web based email services use HTTP Hypertext Transfer Protocol for sending and receiving email A file containing program code that can be launched Generally includes any file that is a program extension or a system file A storage device connected to a network that provides network users access to shared programs and data files file type hard disk HTML Hypertext Markup Language icon infected file Internet known virus LAN Local Area Network local locked disk locked file log Glossary A code that is stored in each file that associates it with a program or activity A device that reads data from and writes data onto a disk A standard langu
4. s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk Troubleshooting 97 Troubleshoot Norton AntiVirus Professional Edition problems Auto Protect does not load when start my computer If the Norton AntiVirus Professional Edition Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus Professional Edition may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options 3 Inthe Option
5. the Exclusions list When you add a file to the future Exclusions list the file is excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Ignore the problem and Continues the current operation Select this option only continue with the if you are sure that a virus Trojan horse or worm is not infected file at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone If a file cannot be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows 2000 XP See If you have files in Quarantine on page 78 If a threat is found and either repaired or automatically deleted by Auto Protect in Windows 2000 XP you receive an alert telling you which file was repaired or deleted and which virus Trojan horse or worm was infecting the file If you have an active Internet connection clicking the virus name opens the Symantec Web page that describes the virus To close the alert Click OK If the file cannot be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and another telling you that access to the file was denied You can se
6. 4 Under subscribe type the information requested then click Subscribe Keeping your computer protected requires regular monitoring by Auto Protect Script Blocking and Worm Blocking scanning of your email attachments and files transferred by instant messenger and frequent system scans All of these tasks can be set to occur automatically For added protection in Norton AntiVirus on Windows 98 98SE Me enable inoculation to alert you if a system file changes Ensure that protection settings are enabled Norton AntiVirus Professional Edition is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However for maximum protection you should ensure that your protection features are enabled Feature Where to set Maximum protection setting Auto Protect Norton AntiVirus main Auto Protect is set to On window gt Enable Email scanning Options gt Email Scan incoming Email and See About Internet Scan outgoing Email are checked If your email program uses one of the supported communications protocols both options are selected by default options on page 47 58 Feature Protecting disks files and data from viruses Manually scan disks folders and files Where to set Maximum protection setting Timeout protection Instant messenger scanning Worm Blocking Script Blocking Inoculation Options gt
7. 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI FORM OF PAYMENT CHECK ONE _ Check Payable to Symantec Amount Enclosed __ Visa __ Mastercard __ AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton AntiVirus are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s S y I lan ec 2002 Symantec Corporation All rights reserved Printed in the U S A
8. Email See About Internet options on page 47 Options gt Instant Messenger See About Internet options on page 47 Options gt Email See About Internet options on page 47 Options gt Script Blocking See About System options on page 45 Options gt Inoculation See About Other options on page 48 Protect against timeouts when scanning Email is checked To prevent connection timeouts while receiving large attachments enable timeout protection Instant messengers that you want to protect are checked Enable Worm Blocking and Alert me when scanning email attachments are checked Enable Script Blocking is checked Inoculate Boot Records is checked This table summarizes the maximum protection settings and where you can find them For specific information about an option check the online Help Manually scan disks folders and files If Auto Protect is enabled and the Norton AntiVirus options are set at their default levels you normally would not need to scan manually However if you temporarily disabled Auto Protect for example to load or use another program that conflicts with Norton AntiVirus and you forgot to enable it again it is possible that a virus could be on your hard disk undetected You can scan your entire computer or individual floppy disks drives folders or files Although the default settings for manual scanning are usually adequat
9. PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED 1 LICENSE he software which accompanies this license collectively he Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights o use the Software after Your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish o You Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this icense Your rights and obligations with respect to the use of this Software are as follows YOU MAY A use one copy of the Software on each of two 2 single computers If a License Module accompanies precedes or follows this license You may make that number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Softw
10. See Manually scan disks folders and files on page 58 See Schedule scans on page 62 Schedule periodic scans to occur automatically Watch for email from unknown senders Do not open anonymous attachments Keep Worm Blocking turned on to avoid sending infected email attachments Keep Script Blocking turned on to detect any virus like activity See Ensure that protection settings are enabled on page 57 Keep all recommended maximum protection settings turned on 22 About Norton AntiVirus Professional Edition How to maintain protection Prepare for emergencies See Create Emergency Disks on page 26 See About Rescue Disks on page 40 It is also important that you are prepared in case your computer is infected by a virus To prepare for emergencies Back up files regularly and keep more than just the most recent backup If you are using a computer that cannot start from a CD create a set of Emergency Disks from which you can start your computer and scan for viruses If you are using Windows 98 or Me create and keep updated a set of Rescue Disks with which you can start your computer in DOS mode and use Norton AntiVirus Professional Edition to fix virus related problems and recover from a system crash System requirements Before installing Norton AntiVirus Professional Edition take a moment to review the system requirements listed in this chapter Windows 98 Me users should
11. Set the additional options as necessary When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 Start Norton AntiVirus Professional Edition In the Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the scan that you want to schedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule In the Schedule dialog box check Show multiple schedules To set an additional schedule click New Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary When you are done click OK 64 Protecting disks files and data from viruses Schedule scans Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 Start Norton AntiVirus Professional Edition In the Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the scan that you want to schedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule Change the schedule as d
12. absent 95 creating 41 defined 40 failure to start from 95 testing 41 updating 42 using 80 81 115 116 Index restoring boot record and system files 80 running custom scans 61 S safe mode 97 scan files at startup 48 Scan Summary 74 scanning automatic 62 during installation 27 entire computer 59 from a boot disk 80 individual elements 59 scheduling custom scans 62 LiveUpdate 70 virus scans 62 Script Blocking 19 monitoring by 57 virus found by 77 security response Web page 55 serial number 32 Service and Support 101 setting options 44 settings categories 45 setup program changing boot drive sequence 96 starting Norton AntiVirus from the CD ROM drive 82 Norton AntiVirus Professional Edition 37 your computer from a floppy disk 80 startup Auto Protect failure to load 97 changing floppy disk drive settings 96 floppy disk drive fails 96 Rescue Disk fails 95 Rescue Disks absent 95 scan files at 48 startup alert about virus protection 48 submitting files to Symantec 79 subscriptions 66 Symantec Response Center Web site 54 Symantec Security Response newsletter 56 Symantec service and support Web site 93 Symantec Solutions Web site 54 Symantec Store Web site 54 Symantec Web site 54 55 82 connecting 38 downloading product updates 68 system status 43 T Technical Support 101 Technical Support Web site 54 testing Rescue Disks 41 tray icon 39 Trojan horses 17 troubleshooting 95 tutorials 55
13. it detects a worm you receive an alert telling you that a malicious worm was found The alert presents you with options and asks you what to do If you were not sending an email message at that time then it is probably a worm and you should quarantine the file You can click Help on the alert for additional information about how to respond After you have responded to the threat and deleted the file you could still have an infected system Run LiveUpdate scan your system and if necessary go to the Symantec security response Web page securityresponse symantec com for the most up to date virus definitions clean up tools 77 78 What to do if a virus is found If you have files in Quarantine If Inoculation alerts you about a change in system files db See Ensure that protection settings are enabled on page 57 Inoculation protection is available on Windows 98 98SE Me systems only System files can change for a variety of reasons You may have updated your operating system or repartitioned your hard disk or you could have a virus Norton AntiVirus alerts you when a change occurs in your system files If you get an alert about a change in your system files you have two options You can update your inoculation snapshot or repair the file Before you repair the file be sure your virus definitions are up to date and run a scan To respond to inoculation changes Inthe Alert window select the action that you
14. ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR TOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF do not accept the license agreement lt Back Cancel Read the License Agreement and click I accept the license agreement If you decline you cannot continue with the installation Click Next g Norton AntiVirus 2003 Professional Edition Setup Upgrade Option Settings Setup has detected a previous version of Norton AntiYirus on your computer and will remove it for you If you want to uninstall it manually click Cancel to quit the installation Once you have removed the previous version of Norton AntiVirus you can run Setup again Would you like to keep your option settings for Norton Antivirus Yes No If you have version 2002 of Norton AntiVirus or Norton AntiVirus Professional Edition installed on your computer you can keep your option settings Click Yes to keep the settings Installing Norton AntiVirus Professional Edition 29 Install Norton AntiVirus Professional Edition 9 Click Next r Norton Anti irus 2003 Professional Edition Setup Symante
15. EXE After installation For Windows 98 Me you must restart your computer after installing Norton AntiVirus Professional Edition If your computer needs to be restarted after Norton AntiVirus Professional Edition is installed a prompt appears giving you the option to do so immediately After restart or if your computer does not need to be restarted after installation is complete the Information Wizard appears 32 Installing Norton AntiVirus Professional Edition After installation Restart your computer After installation you may receive a prompt telling you that your computer needs to be restarted in order for the updates to take effect To restart your computer Inthe dialog box click Yes If you click No configuration of Norton AntiVirus Professional Edition is not complete until you restart your computer Use the Information Wizard The Information Wizard lets you register your copy of Norton AntiVirus Professional Edition get information about the virus definition subscription service select post install tasks to be done automatically and review your orton AntiVirus Professional Edition settings If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register on the Symantec Web site at www symantec com or by using the Product Registration option on the Help menu On the Web site go to the Products page for the registration link To u
16. Norton AntiVirus Temporarily disable Auto Protect See Customize If you have not changed the default option settings Auto Protect loads Norton AntiVirus Professional when you start your computer to guard against viruses It checks programs Edition on for viruses as they are run and monitors your computer for any activity that page 44 might indicate the presence of a virus When a virus or virus like activity is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect on your computer bh If you have set a password for Options Norton AntiVirus Professional Edition asks you for the password before you view or adjust the settings To temporarily disable Auto Protect on your computer See Access Norton 1 Start Norton AntiVirus Professional Edition AntiVirus Professional 2 At the top of the Norton AntiVirus Professional Edition main window Edition tools on page 37 click Options In the Options dialog box under System click Auto Protect 4 Inthe Auto Protect pane uncheck Enable Auto Protect 40 Norton AntiVirus Professional Edition basics Maintain Norton AntiVirus Professional Edition protection Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains pro
17. Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 DISCLAIMER OF DAMAGES SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software T 6 U S GOVERNMENT RESTRICTED
18. This means that you have created or updated your Rescue Disks since you did any of the following Added modified or removed internal hardware Added modified or removed hard disk partitions Upgraded your operating system Updated virus definitions If your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk window appears use only the Norton AntiVirus Professional Edition task To use your Rescue Disks 1 Insert the Basic Rescue Boot floppy disk into drive A and restart your computer The Rescue program runs in DOS Use the arrow keys to select the program that you want to run A description of the selected program appears in the right pane of the Rescue program Your choices are Norton AntiVirus Scans your computer for viruses and repairs any infected files Rescue Recovery Checks and restores boot and partition information Press Enter to run the selected program Follow the on screen instructions for inserting and removing the Rescue Disks When the Rescue program is done remove the Rescue Disk from drive A and restart your computer If you need to use Emergency Disks If you have not created Rescue Disks you can use Emergency Disks to restart your computer and scan for viruses See Create Emergency Disks on page 26 To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program ru
19. U UnErase Wizard accessing 87 features 86 uninstalling Norton AntiVirus Professional Edition 35 other antivirus programs 25 26 previous copies of Norton AntiVirus 25 updating from Symantec Web site 68 Rescue Disks 42 virus protection 68 User s Guide PDF 53 54 V version number checking 39 viewing the Activity Log 50 virus alert options 75 virus definition service 18 virus definitions 18 alternate sources 68 described 66 downloading from Symantec Web site 68 updating with LiveUpdate 68 virus descriptions 18 virus encyclopedia 55 Virus List 83 Worm Blocking virus protection introducing 16 alerts 48 monitoring by 57 system scans 59 threats found by 77 updating 70 worms 17 virus repair in Windows 2000 XP 76 in Windows 98 98SE Me 75 viruses before you install 25 behavior 18 defined 16 found by Auto Protect 75 found during a scan 73 looking up in Norton AntiVirus Professonal Edition 83 looking up on Symantec Web site 82 submitting to Symantec 79 viewing descriptions 82 Visual Basic scripts 19 Ww Web filtering service 66 Web sites Symantec 68 Windows 2000 Wipe Info procedure 92 Windows Explorer menu displaying 38 Windows operating systems 23 Windows safe mode 97 Windows tray icon 39 40 Windows XP System Restore after Wipe Info 89 Wipe Info procedure 92 Wipe Info 89 and GoBack 89 and Windows Me XP System Restore 89 characters used to wipe 90 Government Wipe 90 options 91 procedure on Windows 2000 X
20. and the virus that is infecting it Repair Item Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Restore Item Returns the selected file to its original location without repairing it Delete Item Deletes the selected file from your computer Submit Item Sends the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect it LiveUpdate Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus definitions for a while and then try to repair the files in Quarantine 80 What to do if a virus is found If Norton AntiVirus cannot repair a file To perform an action on a file in Quarantine 1 Select the file on which you want to perform the action 2 Inthe toolbar select the action that you want to perform 3 When you are finished on the File menu click Exit If Norton AntiVirus cannot repair a file See Keeping current with LiveUpdate on page 65 One of the most common reasons that Norton AntiVirus Professional Edition cannot automatically repair or delete an infected file is that you do not have the most up to date virus protection Update your virus protection with LiveUpdate and scan again If that does not work read the information in the report window to identify the types of items that cannot be repaired and
21. connect to http service symantec com and select your region under Global Service and Support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Customer Service Center P O Box 5689 Dublin 15 Ireland Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice July 25 2002 104 Service and support solutions Worldwide service and support Glossary access rights administrator alert beam boot record browser The types of operations and files a user or group can access and what the user
22. data can be replicated throughout your system without your knowledge for example in a list of most recently used files or a file name search This type of embedded information can be very difficult to remove from your computer About hexadecimal values Wipe Info uses hexadecimal values to wipe files Hexadecimal refers to the base 16 number system This system is used by computer programmers to represent numbers in the binary number system which uses the zero and one symbols in combinations to represent any number The hexadecimal system consists of the numbers 0 to 9 and the letters A to F used in combinations For example the decimal number 14 is represented as the letter E in the hexadecimal system In Wipe Info options you can specify values from 00 to FF representing numbers from 0 to 255 respectively You can type the value using a number or a character from A to F About the Government Wipe process When you select Government Wipe Wipe Info does the following Overwrites the data with 00s Verifies the 00 overwrite Overwrites with FFs Verifies the FF overwrite Writes a random value or a value that you choose from 00 to FF Verifies the random overwrite Reverifies the random overwrite to ensure that it was written correctly Repeats as many times as you specify up to 100 Eliminating data permanently 91 Set Wipe Info options Set Wipe Info options You can specify how Wipe Info handles hidden read on
23. disk Scan all of the floppy disks that you use to ensure that they are free of viruses See If youneedto Another reason could be that the virus is remaining in memory after you a tt remove it from the boot record It then reinfects your boot record Use your Me on page 80 Rescue Disks to remove the virus If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must disconnect from the network or password protect the drive to let Norton AntiVirus Professional Edition delete the problem Norton AntiVirus Professional Edition cannot repair my infected files See Keeping The most common reason that Norton AntiVirus Professional Edition P o cannot repair your infected files is that you do not have the most current page 65 virus protection on your computer Update your virus protection regularly to protect your computer from the latest viruses Troubleshooting 99 Troubleshoot Norton AntiVirus Professional Edition problems If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options See If you have Quarantine the file and submit it to Symantec files in Quarantine on fa non infected copy of the file exists delete the infected file and page 78 replace it with the non infected file get an error when testing basic Rescue Disks If you get the message Non system disk replace the dis
24. g Norton AntiVirus 2003 Professional Edition Setup Ready to Install the Application To begin the installation click Next To change the installation information click Back To exit the installation click Cancel Norton AntiVirus 2003 Professional Edition will be installed to C Program Files Norton AntiVirus Shared Symantec files will be installed to C Program Files Symantec C Program Files Common Files Symantec Shared lt Back Cancel 14 Confirm the installation location then click Next i Norton Anti irus 2003 Professional Edition Setup C Updating System Initializing See Read the Readme file on page 34 Installing Norton AntiVirus Professional Edition 31 After installation 15 After Norton AntiVirus is installed scroll through the Readme text then click Next ra Norton AntiYirus 2003 Professional Edition Setup symantec Norton AntiVirus 2003 Professional Edition has been successfully installed Click the Finish button to exit this installation 16 Click Finish to exit the installation If the opening screen does not appear Sometimes a computer s CD ROM drive does not automatically start a CD To start the installation from the Norton AntiVirus Professional Edition CD 1 On your desktop double click My Computer 2 Inthe My Computer dialog box double click the icon for your CD ROM drive 3 From the list of files double click CDSTART
25. have several blank 1 44 MB disks available to make Rescue Disks To use Norton AntiVirus Professional Edition your computer must have one of the following Windows operating systems Windows 98 98SE Me Windows 2000 Professional Edition Windows XP Professional Home Edition Installation of Norton AntiVirus Professional Edition is not supported on Windows 95 NT Macintosh Linux or server versions of Windows 2000 XP computers If you are planning to upgrade your Windows operating system from Windows 98 Me to Windows 2000 XP you must uninstall Norton AntiVirus Professional Edition first and then reinstall after the upgrade is complete 24 Installing Norton AntiVirus Professional Edition System requirements Your computer must also meet the following minimum requirements Windows 98 Me Windows 2000 Professional Edition Windows XP Professional Home Edition Intel Pentium processor or compatible at 133 MHz for Windows 98 150 MHz for Windows Me 32 MB of RAM 70 MB of available hard disk space Internet Explorer 5 0 or later 5 5 recommended CD ROM or DVD ROM drive Intel Pentium processor or compatible at 133 MHz or higher 64 MB of RAM 70 MB of hard disk space Internet Explorer 5 0 or later 5 5 recommended CD ROM or DVD ROM drive Intel Pentium processor or compatible at 300 MHz or higher 128 MB of RAM 70 MB of hard disk space Internet Explorer 5 0 or later 5 5 recommended CD ROM o
26. more information To check activities 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Reports 3 Inthe Reports pane on the Activity Log line click View Report Log Viewer _ ol x File Log Edit Help xX od 1 EMD Norton Antivirus Item Type a Virus alerts 7 19 02 5 34 44 PM Virus scanner Dir LA Quarantined File Application activitie 7 19 02 5 34 44 PM Virus scanner Jeru 1808 Frere Quarantined File W Enors 7 19 02 5 34 44 PM Virus scanner Cascade 1 Quarantined File 7 19 02 5 34 44 PM Virus scanner WS7M VMPCK1 Repaired File 7 19 02 5 34 44 PM Virus scanner Another World Repaired File 7 19 02 5 34 44 PM Virus scanner DSCE 2100 Quarantined File 7 19 02 5 34 44 PM Virus scanner WM BandungA Repaired File 7 19 02 5 34 44 PM Virus scanner Necropolis 4 B Quarantined File 7 19 02 5 34 44 PM Virus scanner XM Laroux CV Repaired File Source DIR2 COM Description The compressed file DIR2 COM within Citemp ACCEPTANCE zip is infected with the Dir II A virus Click for more information about this virus Dir ILA This category contains the list of detected viruses and other malicious activities 4 Inthe left pane click the log you want to review As you Click each log the right pane changes and displays information specific to the particular log The most recent activities appear at the top of the log For more inf
27. specific file or entire folders and provides a Fast Wipe or a Government Wipe for ultimate security How to maintain protection When Norton AntiVirus Professional Edition is installed you have complete virus protection However new viruses are created constantly Viruses can spread when you start your computer from an infected disk or run an infected program There are several things you can do to avoid viruses and to recover quickly should a virus strike About Norton AntiVirus Professional Edition 21 How to maintain protection Avoid viruses It is important that you practice regular file maintenance and keep Norton AntiVirus Professional Edition up to date To avoid viruses Write protect removable media See About Norton Stay informed about viruses by logging on to the Symantec Security dial eae Response Web site http securityresponse symantec com where Edition on the there is extensive frequently updated information on viruses and Web on page 5h virus protection Keep LiveUpdate turned on at all times to continually update your virus definitions files See Keeping current with LiveUpdate on page 65 Run LiveUpdate regularly to receive new program updates Keep Norton AntiVirus Professional Edition Auto Protect turned on at all times to prevent viruses from infecting your computer If Norton AntiVirus Professional Edition Auto Protect is not turned on scan removable media before you use them
28. the Windows XP taskbar click Start gt All Programs gt Norton AntiVirus Click Uninstall Norton AntiVirus 2003 Professional Edition On the Application Maintenance window click Remove If you have no other Symantec products on your computer you should also uninstall LiveReg and LiveUpdate To uninstall LiveReg and LiveUpdate 1 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click LiveReg Do one of the following In Windows 2000 Me click Change Remove In Windows 98 click Add Remove In Windows XP click Remove Click Yes to confirm that you want to uninstall the product Repeat steps 1 through 5 selecting LiveUpdate in step 3 to uninstall LiveUpdate Norton AntiVirus Professional Edition basics include general information about how to access Norton AntiVirus Professional Edition tools keep your computer protected customize Norton AntiVirus Professional Edition monitor Norton AntiVirus Professional Edition activities and access more information about Norton AntiVirus Access Norton AntiVirus Professional Edition tools Norton AntiVirus Professional Edition tools include status reporting scanning options scheduling options activity reporting file recovery and permanent file removal and c
29. the files Wipe Info lets you remove selected files or folders from your hard disk bh If you are running a recovery application such as System Restore or GoBack 3 Personal Edition you must erase your history before running Wipe Info to ensure that the data is completely wiped About Wipe Info Wipe Info Wizard erases files or folders from your hard disk so that they cannot be recovered When you wipe a file Wipe Info wipes the file and attempts to wipe any free space associated with the file and the file s directory entry When you wipe a folder Wipe Info wipes all of the files in the folder and then if the folder is empty it attempts to wipe the directory entry for the folder In general you cannot recover files that have been wiped Windows Me XP System Restore can restore files that have been wiped if they are one of the protected file types By default many document types such as doc and xls files in My Documents are protected Windows Me XP System Restore maintains copies of protected files Wiping the original file does not wipe the copy that Windows Me XP System Restore maintains 90 Eliminating data permanently About Wipe Info Wipe Info eliminates a file s contents from the disk but does not remove the file name While the file name remains on disk it is no longer visible in Windows Explorer and there is no data stored with it Never store sensitive information in a file name or attribute This
30. the first time Start here gt Determine which file system your computer uses 4 On your desktop double click My Computer right click drive C then click Properties Which file system are you using FAT Windows 98 Me 2000 XP See If you use a FAT file system on page 6 NTFS Windows 2000 XP only See If you use an NTFS file system on page 7 db For detailed instructions and an animated Web tutorial that walks you through each step of the process go to www service symantec com installtutorial 6 If you re installing Norton AntiVirus Professional Edition for the first time If you use a FAT file system If you use a FAT file system Check for viruses that affect installation 4 Insert the Norton AntiVirus Professional Edition CD into your CD ROM drive and restart your computer If you do not have a Norton AntiVirus Professional Edition CD or cannot start your computer from a CD create Emergency Disks on another uninfected computer See Create Emergency Disks on page 26 2 Runa full system scan Was a virus found a Yes Run a virus scan again using the Delete switch a No See Finish installation on page 8 O For detailed instructions and an animated Web tutorial that walks you through each step of the process go to www service symantec com installtutorial If you re installing Norton AntiVirus Professional Edition for the first time 7 If you use an NTFS file system If y
31. then take the appropriate action Action Infected files with exe doc dot or Use the Repair Wizard to solve the problem xls file name extensions any file See Use the Repair Wizard on page 74 can be infected Hard disk master boot record boot Replace using the Rescue Disks or your record or system files such as operating system disks 10 SYS or MSDOS SYS and floppy See About Rescue Disks on page 40 disk boot record and system files If your computer does not start properly See About Rescue Disks on page 40 If you have a virus on your computer and need to start the computer from an uninfected disk to remove the virus or if you need to restore a boot record use your Rescue Disks If you do not have Rescue Disks you can use your Emergency Disks to start the computer and remove the virus If you need to restore boot records and do not have Rescue Disks or if you need to restore system files you must reinstall Windows If you need to use Rescue Disks Windows 98 98SE Me Sometimes a virus infection prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus Professional Edition alert tells you when to use your Rescue Disks What to do if a virus is found If your computer does not start properly You first need to determine if your Rescue Disks are current
32. use my Rescue Disks but did not create them See To create With your Norton AntiVirus Professional Edition CD you can create oo Emergency Disks Although they are not as powerful as the Rescue Disks you create you can use the Emergency Disks to recover from most common emergencies 96 Troubleshooting Troubleshoot Norton AntiVirus Professional Edition problems See If you are using the CD as an Emergency Disk on page 82 You can use the CD that contains Norton AntiVirus Professional Edition as an Emergency Disk if your computer can start from the CD ROM drive Once you have created the Emergency Disks use them to solve the problem cannot start from drive A See My Rescue Disk does not work on page 95 If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press lt DEL gt if you want to run SETUP 2 Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and drive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program
33. 9S symantec Norton AntiVirus Professional Edition User s Guide Norton AntiVirus Professional Edition User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 9 0 PN 10023613 Copyright Notice Copyright 2002 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton SystemWorks LiveUpdate Norton AntiVirus and orton Utilities are U S registered trademarks of Symantec Corporation Rescue Disk and Symantec AntiVirus are trademarks of Symantec Corporation Microsoft MSN Windows and the Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe a
34. AntiVirus monitors incoming and outgoing email messages and instant messenger attachments for potential threats How Norton AntiVirus Professional Edition works orton AntiVirus Professional Edition monitors your computer for known and unknown viruses A known virus is one that can be detected and identified by name An unknown virus is one for which Norton AntiVirus Professional Edition does not yet have a definition orton AntiVirus Professional Edition continually monitors your computer to protect you from both types of viruses using virus definitions to detect known viruses and Bloodhound technology Script Blocking and Worm Blocking to detect unknown viruses Virus definitions Bloodhound technology Script Blocking and email and instant messenger scanning are all used during scheduled scans and manual scans and are used by Auto Protect to constantly monitor your computer The virus definition service stops known viruses See Look up The virus definition service consists of files that Norton AntiVirus et a Professional Edition uses to recognize viruses and intercept their activity page 83 You can look up virus names in Norton AntiVirus Professional Edition and access an encyclopedia of virus descriptions on the Symantec Web site About Norton AntiVirus Professional Edition 19 How Norton AntiVirus Professional Edition works Bloodhound technology stops unknown viruses Bloodhound is the Norton AntiVirus Professional Edi
35. Edition main window click Options O If you set a password for Options Norton AntiVirus Professional Edition asks you for the password before you can continue In the Options window under Internet click LiveUpdate 4 Inthe LiveUpdate pane uncheck Enable Automatic LiveUpdate Click OK 72 Keeping current with LiveUpdate Run LiveUpdate automatically See If you have files in Quarantine on page 78 If Norton AntiVirus Professional Edition finds a virus on your computer there are three possible resolutions to the problem Fix the file Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine the file Makes the file inaccessible by any programs other than Norton AntiVirus You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Delete the file Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse It should be used only if the file cannot be repaired or quarantined Malicious threats can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an infected file Threats can also appear during an instant messenger session or when sending an email The way that you handle a threat differs depending on whether a scan or Auto Protect found the threat If a virus is found during a scan If Norton AntiVirus Prof
36. Me version of UnErase Wizard to recover deleted files Using UnErase Wizard you can search for a deleted file by its file name and by words that you think the file may contain This is especially useful if you can t remember the file name but you do remember its contents Recovering missing or erased files 87 Recover a file with UnErase Wizard Recover a file with UnErase Wizard bh If you have excluded files from Norton Protection and these excluded files are deleted they are not intercepted by the Windows Recycle Bin or Norton Protection and therefore are not recoverable on Windows 2000 XP systems UnErase Wizard displays a list of deleted files or the files that conform to file name criteria that you provide Each file is described by its name original location the date it was deleted file type file size and the program that was used to delete it You can view the contents of a file before or after you recover it To recover a file with UnErase Wizard 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Advanced Tools On the UnErase Wizard line click Start Tool 4 Inthe UnErase Wizard dialog box select the action that you want to take Your options are Find recently deleted files Searches for the names of the most recently deleted files and displays up to a maximum of 25 deleted files Windows 98 Me only Find all protected files on Searches
37. P 92 wizards UnErase Wizard 86 Wipe Info Wizard 89 Index 117 18 Index Norton AntiVirus Professional Edition CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements If your Symantec product was installed on your computer when you purchased it contact your hardware manufacturer for CD replacement information FOR CD REPLACEMENT Please send me _ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 Sales Tax See Table IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI Shipping amp Handling 9 95 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA TOTAL DUE 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI
38. RIGHTS RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 EXPORT REGULATION Export re export of this Software is governed by the laws and regulations of the United States and import laws and regulations of certain other countries Export or re export of Software to any entity on the Denied Parties List and other lists promulgated by various agencies of the United States Federal Government is strictly prohibited 8 GENERAL If You
39. Start Tool Click Wipe Info In the Wipe Info window click Browse Select one of the following Folders Files Select the folder or file to wipe Click Open With the Wipe Info window open locate a folder or file on your hard disk Drag the selected item into the Wipe Info file list Continue to drag all of the files and folders that you want to wipe into the Wipe Info list If you add an item to the list by mistake select the item then click Remove Item s from list Click Wipe All Click Yes to confirm the warning All of the files in the list are wiped The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site You can find updates patches online tutorials Knowledge Base articles and virus removal tools Explore the Symantec service and support Web site The Symantec service and support Web site offers information focused on your product and whether the product is for home or business use To explore the Symantec service and support Web site 1 Point your browser to www symantec com techsupp 2 On the service and support Web page click Iam a home small business user 3 Onthe introduction Web page in the column on the left click a link for the information that you want If you cannot find what you are looking for using the links on the introduction pag
40. age Norton AntiVirus has been installed successfully a Yes See After installation on page 31 No Write down the error message on the screen and go to http service symantec com for further assistance Contents If you re installing Norton AntiVirus Professional Edition for the first time Chapter 1 Star DOTO aaeeea E cess secseseazesescaetvasetecss seas ase E E EAEE 5 Ifyou usea FAT Hle SYStODW cccseceveetcacnctieen onesie aeessinticierie 6 Tf you use an NTFS file system oo eeceeeeeseseesesessesesceeseesesneeeeesesneneseeeenes 7 Finishinstalation seenen lotta N 8 About Norton AntiVirus Professional Edition What s new in Norton AntiVirus Professional Edition 15 HOW VilUSeS WOLK E E E 16 Macro viruses spread Quickly cceeecseseceeseceeeeseeeeteeeneeeeseenes 17 Trojan horses hide their true purposes 0 0 eeeeeeseeseeeeeeeeeeeeeees 17 Worms take UP SPace ou sesesecceseseesesnesesseetseesnceesneetsnceteatseeetsneeteetes 17 HOW vir ses Spread ssanrssmansnnansninaan as 17 How Norton AntiVirus Professional Edition works s s s 18 The virus definition service stops known Viruses s s s 18 Bloodhound technology stops unknown viruses s s 19 Script Blocking stops script based viruses s s s 19 Worm Blocking stops worms before they spread s s s 19 Auto Protect Keeps you Safe oe eecssessssesesesseeesneeteeeseeeeseeteeees 20 UnErase recovers lost or missing files s s s 20 Wipe Inf
41. age for documents on the World Wide Web Codes inserted in a text file instruct the Web browser on how to display a Web page s words and images for the user and define hypertext links between documents A graphic symbol used to represent a file folder disk or other entity A file that contains a virus Trojan horse or worm A decentralized global network connecting millions of computers A virus for which Norton AntiVirus Professional Edition has a definition See also virus definition A group of computers connected for the purpose of sharing resources The computers on a local area network are typically located within a defined physical space such as a single building or section of a building A term that refers to your computer as opposed to a remote computer See write protect A file that can be viewed but cannot be written to or deleted Also referred to as read only A record of actions and events that take place on a computer 107 108 Glossary network newsgroups operating system password POP3 Post Office Protocol 3 program Quarantine read only A set of computers and associated hardware connected together in a work group for the purpose of sharing information and hardware among users A discussion forum on the Internet that provides articles and posting opportunities for its members A newsgroup is typically focused on a particular subject or range of su
42. all rules vulnerability assessment products utilize updated vulnerability data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which You have purchased a subscription for Content Updates for the Software including any subscription included with Your original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit You to obtain and use Content Updates 3 SIXTY 60 DAY MONEY BACK GUARANTEE If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during the sixty 60 day period following the date of purchase 4 LIMITED WARRANTY Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the
43. am Close all other Windows programs before installing Norton AntiVirus Professional Edition including those programs displayed in the Windows tray Create Emergency Disks If you need to use Emergency Disks on page 81 Emergency Disks are used to start your computer and scan for viruses in case of a problem If your computer can start from a CD you can use the orton AntiVirus Professional Edition CD in place of Emergency Disks and do not need to create them If you cannot start your computer you can use these instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks Installing Norton AntiVirus Professional Edition 27 Install Norton AntiVirus Professional Edition To create Emergency Disks 1 Insert the Norton AntiVirus Professional Edition CD into the CD ROM drive 2 Click Browse CD 3 Double click the Support folder 4 Double click the Edisk folder 5 Double click NED exe 6 Inthe welcome window click OK 7 Label the first disk as instructed and insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A and store the Emergency Disk set in a safe place Install Norton AntiVirus Pr
44. arch for information on all types of viruses You can always access the Symantec Web site through your Internet browser To access the Symantec Web site in your browser Point your browser to www symantec com Explore online tutorials Symantec provides online tutorials that you can use to review many common tasks that Norton AntiVirus Professional Edition performs To explore the online tutorials 1 Point your browser to www symantec com techsupp tutorials html 2 On the tutorials Web page select the product and version for which you want a tutorial Click continue 4 Inthe list of available tutorials for your product select the one that you want to review 56 Norton AntiVirus Professional Edition basics For more information Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definition releases To subscribe to the Symantec Security Response newsletter 1 Point your browser to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 Onthe security response newsletter Web page choose the language in which you want to receive the newsletter
45. are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination This Agreement may only be modified by a License Module which accompanies this license or by a written document which has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland If you re installing Norton AntiVirus Professional Edition for the first time 5 Start here If you re installing Norton AntiVirus Professional Edition for
46. are over that network and D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license YOU MAY NOT A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify ranslate make any attempt to discover the source code of he Software or create derivative works from the Software C use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such ater version E use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission in a License Module nor F use the Software in any manner not authorized by this license 2 CONTENT UPDATES Certain Symantec software products utilize content that is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firew
47. at provides detection and removal instructions and includes advice on keeping your computer safe You should always run LiveUpdate after you receive one of these alerts To request an update alert 1 From your Web browser navigate to securityresponse symantec com avcenter 2 On the Security Response Web page scroll to the bottom of the page then click Symantec security response Free subscription 3 Onthe security alert subscription Web page fill in the subscription form 4 Click Send me FREE Security Alerts LiveUpdate on an internal network If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up an internal LiveUpdate server on the network LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator 68 Keeping current with LiveUpdate If you can t use LiveUpdate If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site Your subscription must be current to obtain new protection updates from the Symantec Web site To obtain updates from the Symantec Web site 1 Point your Web browser to securityresponse symantec com 2 Follow the links to obtain the type of update that you need Obtain updates using Liv
48. bjects A program that ties the capabilities of computer hardware and software to input output devices such as disks keyboards and mouse devices A character sequence entered by users to verify their identities to a network or program The most secure passwords are difficult to guess or find in a dictionary and contain a combination of capital letters lowercase letters numbers and symbols An email protocol used to retrieve email from a remote server over an Internet connection A set of instructions that can be executed by a computer and are written for a specific purpose such as word processing or creating a spreadsheet Also called software A disk location established by Norton AntiVirus to isolate files suspected to contain a virus so that the files can t be opened or executed A disk folder or file containing data that can be read but cannot be written to or deleted Also referred to as locked or write protected removable media script startup disk threat timeout Trojan horse unknown virus Glossary Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks disk cartridges such as SyQuest and Bernoulli for example CDs and Zip disks A list of instructions that can be executed without user interaction Unlike other types of programs scripts can be opened with text editors or word processing programs so they are very
49. c AntiVirus for Palm OS Norton AntiVirus 2003 Professional Edition does not include Symantec AntiVirus for Palm OS You can keep Symantec AntiVirus for Palm OS if it is installed on your computer alr Would you like to keep Symantec AntiVirus for Palm OS IMPORTANT Choosing Yes prompts you to renew your subscription to previous releases of Norton AntiVirus Professional Edition immediately after your subscription has expired Else choosing No removes Symantec AntiVirus for Palm OS from your computer Yes C No lt Back i ext gt 5 Cancel 10 Ifyou have Norton AntiVirus 2001 or 2002 Professional Edition installed on your computer you can keep the Symantec AntiVirus for Palm OS component installed Click Yes to keep the component installed 11 Click Next Norton Anti irus 2003 Professional Edition Setup Destination Folder Select a folder where the application will be installed Norton AntiVirus 2003 Professional Edition will be installed in the folder specified below To install in a different folder click Browse and then select another folder To cancel the installation click Cancel r Destination Folder C Program Files Norton AntiVirus Browse 12 Click Browse to select a folder into which you want to install Norton AntiVirus Professional Edition 30 Installing Norton AntiVirus Professional Edition Install Norton AntiVirus Professional Edition 13 Click Next
50. can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disks without having to recreate them If you are updating a floppy disk set make sure your disks are not write protected before you begin To update your Rescue Disks 1 2 3 4 5 6 7 Start Norton AntiVirus Professional Edition At the top of the Norton AntiVirus Professional Edition main window click Rescue Under Select Destination Drive select drive A Click Update Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A Click OK Insert the remaining disks in your set as requested See Test your Make sure to test your newly updated Rescue Disk set when prompted Rescue Disks on page 41 Check system status If Norton AntiVirus Professional Edition is behaving in an unexpected way or if you re not sure that your computer is being scanned for viruses check the status of your configuration Norton AntiVirus Professional Edition basics 43 Maintain Norton AntiVirus Professional Edition protection In the Status pane of the Norton AntiVirus Professional Edition main window a check mark indicates that the system status is OK and a triangle indicates that your system needs attention If you see a triangle review the features and services to see which area needs attention If you need to adjust any settings use Options See Customize Norton AntiVirus Professional Edition on page 44 To ch
51. ck the Version NUMDED tasiscwicnicantasiasiinmci scien 39 Temporarily disable Auto Protect sosisnisrniisisrsisrnincnirsinois 39 Maintain Norton AntiVirus Professional Edition protection 40 ADOULSRESCUE DISKS sevcscvestscescassetsenessendevesrecadeacaceeasenestetastecnatachasaend 40 Create a Rescue DISk Set is sit editors nikoa airar 41 Test your Rescue DISKS sscsrzccuivs ivateeveteantedsiedvn e E 41 Update your Rescue DiskS oo ee ceceeseeseeeseceseceeeesneeeseeeeeesneeeenees 42 CHECK SYSTOM SLATS easa a E EAR 42 Check Office Plug in Status oo eeceseseeseeeeseeeseeseseeseeseeeeseeteseneeeeees 44 Customize Norton AntiVirus Professional Edition 44 About System Options soseen eni iana iiaia 45 About Internet options serren A 47 About Other Options inarin inea AANE 48 Change Norton AntiVirus Professional Edition options 48 If you need to restore default settings in Options 49 Password protect Norton AntiVirus options Monitoring Norton AntiVirus Professional Edition activities 50 Chapter 4 Chapter 5 Contents FOr MOLE TNTOLM AT ON serae te A Sateen aA etna 51 LOOK Up SlOSSATY COPS eriein aaa 51 Use onite TEID corneana a a A E E nanan 52 Use the User s Guide PDF sessssesssssesesresrersrssrersessereesessesessreresrssee 53 About Norton AntiVirus Professional Edition on the Web ESEE A EOE athe OTTS 54 Explore online tutorials aaa 55 Subscribe to the Symantec Security Response Ne
52. creen click Configure On the General tab of the LiveUpdate Configuration dialog box select Interactive Mode or Express Mode If you selected Express Mode select how you want to start checking for updates To have the option of cancelling the update select I want to press the start button to run LiveUpdate To have any updates installed automatically whenever you start LiveUpdate select I want LiveUpdate to start automatically Click OK Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 2 3 On the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Symantec LiveUpdate On the General tab of the LiveUpdate Configuration dialog box select Interactive Mode Click OK 69 70 Keeping current with LiveUpdate Run LiveUpdate automatically Run LiveUpdate automatically You can have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate You must continue to run LiveUpdate manually to receive product updates Automatic LiveUpdate checks for an Internet connection every five minutes until a connection is found and then every four hours If you have an ISDN router that is set to automatically connect to your Int
53. d Inoculation Try to repair then quarantine if unsuccessful Miscellaneous C Deny access to the infected file Advanced Tools C Ask me whatto do Which file types to scan for viruses Comprehensive file scanning recommended Scan files using SmartScan C istomize ox cancel T Page Detauts T 3 Inthe Options window in the left pane click an option in the list Options with an arrow to the left have sub options As you click an option the corresponding settings for the selected option appear in the right pane See Customize 4 Select any settings you want to change Norton AntiVirus y Professional 5 Click OK asl on These settings now take precedence over the preset options The changes take effect immediately If you need to restore default settings in Options You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings db If you set a password for Options Norton AntiVirus Professional Edition asks you for the password before you can view or adjust the settings 50 Norton AntiVirus Professional Edition basics Password protect Norton AntiVirus options To restore default settings on an Options page On the page for which you want to restore default settings click Page Defaults To restore default settings for all options On any page in the Options win
54. d can be disregarded To uninstall Norton AntiVirus Professional Edition 1 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel 2 Inthe Control Panel double click Add Remove Programs 3 In the list of currently installed programs click Norton AntiVirus Professional Edition 4 Doone of the following n Windows 2000 Me click Change Remove n Windows 98 click Add Remove n Windows XP click Change 5 Click Yes to confirm that you want to uninstall the product See If you have 6 Ifyou have files in Quarantine you are asked if you want to delete A A them Your options are Quarantine on page 78 Yes Deletes the quarantined files from your computer No Leaves the quarantined files on your computer but makes them inaccessible 36 Installing Norton AntiVirus Professional Edition If you need to uninstall Norton AntiVirus Professional Edition 7 Click Finish r You must restart your system for the configuration changes 1 made to Norton AntiVirus 2003 Professional Edition to take effect Click Yes to restart now or No if you plan to manually restart later 8 Click Yes to restart your computer To uninstall Norton AntiVirus Professional Edition from the Programs menu 1 2 3 Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiVirus On
55. dow click Default All Password protect Norton AntiVirus options You can choose to protect or remove protection from your option settings with a password If you specify a password you are asked to enter a password every time you view the Options window or temporarily enable or disable Auto Protect If you forget your password you can reset it from the Help button in the Norton AntiVirus main window Check online Help for more information about resetting your password To specify or remove a password 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options In the Options window under Other click Miscellaneous Check or uncheck Enable password protection for options In the password dialog box enter a password Click OK anu F WwW Monitoring Norton AntiVirus Professional Edition activities Occasionally you may need to look at previous Norton AntiVirus Professional Edition activities such as when the last system scan was done or how many viruses were detected last week Norton AntiVirus Professional Edition displays a record of its virus detection application and error activities in the Log Viewer Check the Activity Log to see what tasks Norton AntiVirus Professional Edition has performed and the results of those tasks to make sure your Options settings are set correctly for your particular needs Norton AntiVirus Professional Edition basics 51 For
56. e you can raise the level of Bloodhound heuristics or adjust the options for Protecting disks files and data from viruses 59 Manually scan disks folders and files manual scanning in the Options window Check online Help for more information about manual scanning options Perform a full system scan A full system scan scans all boot records and files on your computer To perform a full system scan 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Scan for Viruses Norton AntiVirus Professional Edition a n t 4 e 2 Norton AntiVirus Scan for Viruses Status Task Task Schedule Scan for Viruses E Scan my computer al Scan all removable drives Reports apor kd Scan all floppy disks Advanced Tools Ss Scan drives Scan folders J Scan files Actions Schedule Task gt Scan gt New gt gt gt Schedule LJ LJ 9 symantec NortonAntiVirus2003 Professional Edition In the Scan for Viruses pane click Scan my computer 4 Under Actions click Scan When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished Scan individual elements Occasionally you may want to scan a particular file removable drives a floppy disk any of your computer s drives or any folders or files on your computer You may have been working with floppy disks or have received a compressed file in an email message and susp
57. e try searching the Web site 94 Troubleshooting Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Web page in the Symantec service and support Web site click search Type a word or phrase that best represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Use a plus sign in front of all of the search terms and a space between terms if you use more than one term to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases Select the a
58. e activities to be monitored when scanning for virus like activities and when scanning floppy disks Exclusions specify the files that should not be scanned by file name extension or by specific ile name Be careful not to exclude the types of iles that are more likely to be infected by viruses such as files with macros or executable iles Enable Script Blocking and set what Norton AntiVirus Professional Edition should do if it inds a malicious script If you are developing or debugging scripts disable Script Blocking Otherwise this feature might block the script you are developing Determine what gets scanned and what happens ifa virus is found during a scan that you request Manual Scan options also include Bloodhound and Exclusions subcategories Norton AntiVirus Professional Edition basics 47 Customize Norton AntiVirus Professional Edition About Internet options Internet options define what happens when your computer is connected to the Internet You use Internet options to define how Norton AntiVirus Professional Edition should scan email and instant messenger attachments enable Worm Blocking and determine how LiveUpdates should be applied Option Description Email Enable email scanning and Worm Blocking and define how Norton AntiVirus Professional Edition should behave while scanning email messages Scanning incoming email protects your computer against viruses sent by others Scanning outgoing emai
59. eUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer If you connect to the Internet through America Online AOL CompuServe or Prodigy connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 Open your Symantec product 2 At the top of the window click LiveUpdate You might receive a warning that says that your subscription has expired Follow the on screen instructions to complete the subscription renewal 3 Inthe LiveUpdate window click Next to locate updates 4 If updates are available click Next to download and install them 5 When the installation is complete click Finish Some program updates may require that you restart your computer after you install them Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates available for your Symantec products that are supported by LiveUpdate technology You can then choose which product updates you want to install In Express mode Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 FWN 6 Open your Symantec product At the top of the window click LiveUpdate On the LiveUpdate welcome s
60. easy to change Examples of scripts include Visual Basic programs and network login scripts A disk that contains the system files necessary to start your computer Startup disk usually refers to a floppy disk or CD that can be used to start the computer in an emergency A circumstance event or person with the potential to cause harm to a system in the form of destruction disclosure modification of data and or denial of service A predetermined period of time during which a given task must be completed If the timeout value is reached before or during the execution of a task the task is canceled A destructive program often designed to cause damage or do something malicious to a system while disguised as something useful or interesting Unlike viruses Trojan horses don t make copies of themselves Some Trojan horse programs perform malicious actions on the computer on which they are run while others such as Back Orifice provide remote control capabilities for hackers A virus for which Norton AntiVirus Professional Edition does not contain a definition See also virus definitions file 109 110 Glossary virus virus definition virus definitions file Virus List virus like activity Web page Web site A self replicating program intentionally written to alter the way your computer operates without your permission or knowledge A virus attaches copies of itself to other files and wh
61. ecify the segment to be scanned every time You can also schedule the custom scan to run automatically You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder To create a custom scan 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Scan for Viruses 3 Inthe Scan for Viruses pane under Actions click New Protecting disks files and data from viruses 61 Create and use custom scans 4 Inthe opening window of the Norton AntiVirus Scan Wizard click Next 5 Doone or both of the following To select individual files to be scanned click Add files To select folders and drives to be scanned click Add folders You can use both options to select the combination of items that you want 6 Inthe resulting dialog box select the items that you want to scan If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included 7 Add the selected items to the list of items to scan by doing one of the following In the Scan Files dialog box click Open In the Scan Folders dialog box click Add 8 To remove an item from the lis
62. eck system status See Access Norton 1 Start Norton AntiVirus Professional Edition AntiVirus Professional Edition tools on page 37 Norton AntiVirus Professional Edition AL 7 B 2 Norton AntiVirus System Status OK Status 4 Security Scanning Features item Details Scan for Viruses Auto Protect On The tems mark d in x red need your Reports Email Scanning On attention Script Blocking On Please select an item Advanced Tools by clicking on the item Full System Scan 7126 02 at left in order to get more information and take the necessary Virus Definition Service action virus Definitions 7125102 Subscription Service 7127103 Automatic LiveUpdate On CJ gt 9 symantec Norton nti Virus2003 Professional Edition 2 Inthe Status window review the status to the left of each feature 3 For more information about a particular feature click the feature The right pane displays a description and a link to more information about the feature 44 Norton AntiVirus Professional Edition basics Check Office Plug in status Check Office Plug in status See Access Norton AntiVirus Professional Edition tools on page 37 Office Plug in protects Microsoft Office documents It scans those documents whenever you open them in a Microsoft Office program Office Plug in is enabled in Options If you have set a password for Options Norton AntiVirus Professional Edition asks you for the passw
63. ect a virus You can scan just a particular disk or individual element that you want to check 60 Protecting disks files and data from viruses Create and use custom scans To scan individual elements 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the scan that you want to run 4 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan 5 Inthe dialog box click Scan after making your selection When the scan is complete a scan summary appears 6 When you are done reviewing the summary click Finished If problems are found during a scan See If a virus is found during a scan on page 73 At the end of a scan a summary report appears to tell you what Norton AntiVirus Professional Edition found during the scan If a virus was found and you have requested that Norton AntiVirus Professional Edition repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted Create and use custom scans See Schedule a custom scan on page 62 You can create a custom scan if you regularly scan a particular segment of your computer and don t want to have to sp
64. ee Keeping current with LiveUpdate on page 65 View Virus Encyclopedia Connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses Scan for Viruses Opens Norton AntiVirus in the Scan for Viruses pane on which you can specify a scan to run When you first open Windows Explorer after installing Norton AntiVirus Professional Edition you may not see the Norton AntiVirus button and menu To display the Norton AntiVirus button and menu On the View menu click Toolbars gt Norton AntiVirus You may not be able to access the Norton AntiVirus Professional Edition Windows Explorer menu depending on your computer s configuration Norton AntiVirus Professional Edition basics 39 Temporarily disable Auto Protect Use the Norton AntiVirus Windows tray icon See Customize You can use the Norton AntiVirus Professional Edition icon in the Windows ea tray to open Norton AntiVirus and enable or disable Auto Protect Edition wns aen To use the Norton AntiVirus Windows tray icon 1 Inthe Windows tray right click the Norton AntiVirus icon 2 Onthe tray icon menu select the option that you want Check the version number You can check the version number of Norton AntiVirus Professional Edition on your computer To check the version number 1 Start Norton AntiVirus Professional Edition 2 Click Help gt About Norton AntiVirus Professional 3 Click
65. en activated may damage files cause erratic system behavior or merely display annoying messages Self replication differentiates viruses from other virus like computer infections such as Trojan horse programs and worms See also virus like activity Virus information that lets an antivirus program recognize and alert you to the presence of a specific virus See also unknown virus A file used by Norton AntiVirus to find and repair viruses The virus definitions files must be updated regularly LiveUpdate automates the process of downloading updated virus definitions files A list that shows all of the viruses for which Norton AntiVirus has a virus definition It is important to update this list regularly An activity or action that Norton AntiVirus Professional Edition perceives as the work of a possible unknown virus Virus like activity alerts do not necessarily indicate the presence of a virus but should be investigated A single document on the World Wide Web that is identified by a unique URL A Web page can contain text hyperlinks and graphics A group of Web pages managed by a single company organization or individual A Web site may include text graphics audio and video files and hyperlinks to other Web pages World Wide Web worm write protect Glossary The collection of hypertext documents that are stored on Web servers around the world Also called WWW or simply the Web The Web all
66. enueyeensitasaasteesacns Contents Chapter 9 Troubleshooting Explore the Symantec service and support Web site oe Troubleshoot Norton AntiVirus Professional Edition PPObIEMS case cnc a nace AEEA My Rescue Disk does not WOFPK ee eseeseseeeeeeseeseeteseeeseeneeseees The alert tells me to use my Rescue Disks but I did MOU CREATE UOI prerii DRET A E Teannot Start from Arive Aes eessseseeseceesecessesnceeeseseeeesneeees Auto Protect does not load when I start my computer I have scanned and removed a virus but it keeps INGE CUMS my TICS ceai oaa aE RAA Norton AntiVirus Professional Edition cannot repair my infected THES cocinero O consents I get an error when testing basic Rescue Disks eee I can t receive email messages ou eeseesectesesteceeesneeeeeeseeeesneesees T can t send email Messages 0 eee esteseceeeseseseeeeseesneeeeeentsnees Service and support solutions Glossary Index CD Replacement Form 13 14 Contents About Norton AntiVirus Professional Edition Norton AntiVirus Professional Edition provides essential computer protection for small businesses and professionals This powerful antivirus product safeguards your computer from viruses helps you recover lost or deleted files and lets you completely erase confidential files Norton AntiVirus Professional Edition provides comprehensive virus prevention detection and elimination software for your computer It automatically find
67. ernet service provider ISP many connections will be made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate in the Norton AntiVirus Professional Edition options To enable Automatic LiveUpdate 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options bh If you set a password for Options Norton AntiVirus Professional Edition asks you for the password before you can continue In the Options window under Internet click LiveUpdate 4 Inthe LiveUpdate pane check Enable Automatic LiveUpdate Set how you want updates to be applied Your options are Apply updates without LiveUpdate checks for and installs protection interrupting me updates without prompting you LiveUpdate displays an alert when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates Notify me when LiveUpdate checks for protection updates and asks updates are available _ if you want to install them 6 Click OK Keeping current with LiveUpdate 71 Run LiveUpdate automatically To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate To disable Automatic LiveUpdate 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional
68. esired Click OK Delete a scan schedule You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 Start Norton AntiVirus Professional Edition In the Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the scan you want to schedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule In the Schedule dialog box check Show multiple schedules Select the schedule that you want to delete if more than one Click Delete Click OK amp Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate If you are using Norton AntiVirus Professional Edition on Windows 2000 XP you must have Administrator access rights to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjus
69. essional Edition finds a virus Trojan horse or worm during a scan or from an instant messenger session you either receive a summary of the automatic repair or deletion results or you have to use the Repair Wizard to resolve the problem 74 What to do if a virus is found If a virus is found during a scan Review the repair details If you have set your manual scan options so that Norton AntiVirus Professional Edition repairs files automatically and all infected files could be repaired the Scan Summary lists the number of files infected and repaired This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with what threats To review the repair details 1 Inthe scanner window in the Summary pane click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be fixed or if you have set your manual scan options so that Norton AntiVirus Professional Edition asks you what to do when a virus is found the Repair Wizard opens If Norton AntiVirus Professional Edition did not attempt a repair the Repair Wizard opens in the Repair pane Otherwise it opens in the Quarantine window To use the Repair Wizard 1 Ifthe Repair Wizard opens in the Repair pane uncheck any files that you don t want Norton AntiV
70. for and displays the names of all deleted local drives files that are protected by Norton Protection or the Windows Recycle Bin on your computer Find any recoverable files Prompts you for search criteria Use this option if matching your criteria you are looking for words that are contained in a deleted file Find all Norton Protected Searches for other users protected files as well as Users files your own This option is available only in Windows 2000 XP 5 Click Next UnErase Wizard displays a list of the most recently deleted files 6 Select the file that you want to recover 7 Click Recover If you want to examine the recovered file make a note of the recovery destination 88 Recovering missing or erased files Recover a file with UnErase Wizard 8 Ifyou are using Windows 98 Me and your deleted file is not listed click Next UnErase Wizard guides you through the process of creating a more complete list of deleted files from which to select 9 To close UnErase Wizard click Finish If you delete a file on a floppy disk from a DOS prompt by specifying file name letters after a wildcard such as DEL ILENAME TXT as opposed to DEL FILENAME TXT or DEL TXT the file is listed as unrecoverable on the Recently Deleted Files page To see if a file is recoverable 1 Inthe center of the file list right click then click Show Unrecoverable Files 2 Click Next Use the UnErase Wizard pages to search for and recover
71. hey must be deleted from your computer How viruses spread A virus is inactive until you launch an infected program start your computer from a disk that has infected system files or open an infected document For example if a word processing program contains a virus the virus activates when you run the program Once a virus is in memory it usually infects any program you run including network programs if you can make changes to network folders or disks 18 About Norton AntiVirus Professional Edition How Norton AntiVirus Professional Edition works Viruses behave in different ways Some viruses stay active in memory until you turn off your computer Other viruses stay active only as long as the infected program is running Turning off your computer or exiting the program removes the virus from memory but does not remove the virus from the infected file or disk That is if the virus resides in an operating system file the virus activates the next time you start your computer from the infected disk If the virus resides in a program the virus activates the next time you run the program To prevent virus infected programs from getting onto your computer Norton AntiVirus Professional Edition automatically scans files before you copy or run them This includes programs you download from news groups or Internet Web sites and any email attachments that you receive Viruses spread through email and instant messenger attachments Norton
72. ick Help Select the solution that you want Your options are Help and Takes you to the technical support page of the Symantec Support Web site from which you can search for solutions to specific problems update your virus protection and read the latest information about antivirus technology Symantec Takes you to the Symantec security response page of the Response Center Symantec Web site from which you can get the latest virus threats and security updates More Symantec Takes you to the Symantec store page of the Symantec Web Solutions site from which you can get the latest product information and shop for Symantec products The Reports pane of Norton AntiVirus Professional Edition contains a link to the Symantec online virus encyclopedia Norton AntiVirus Professional Edition basics 55 For more information To access the Symantec Web site from the Reports page 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Reports 3 Inthe Reports pane next to the Online Virus Encyclopedia heading click View Report There is a link to the Symantec Web site on the Windows Explorer toolbar To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus Professional Edition menu click View Virus Encyclopedia This option connects you to the Symantec security response Web page from which you can se
73. ing 62 D default options 49 definitions of technical terms 51 deleting custom scans 62 infected files 75 scan schedule 64 dialog box Help 52 Disabling ny Index Automatic LiveUpdate 71 Auto Protect 39 displaying the Norton AntiVirus toolbar 38 E electronic newsletter 56 eliminating data permanently 89 Emergency Disks creating 26 using 81 using the CD 82 emergency preparations 22 enabling Automatic LiveUpdate 47 Auto Protect 40 Office Plug in 48 F file extensions unusual 98 file scans 59 files check if recoverable 88 security considerations 90 files reinfected after virus removal 98 firewalls using LiveUpdate 67 floppy disk scans 59 floppy drives unable to boot from 96 folder scans 59 full system scans 59 G glossary 51 GoBack and Wipe Info 89 H hard drive scans 59 Help context sensitive 52 in dialog boxes 52 online Help 52 procedural 52 hexadecimal values in Wipe Info 90 Index tab in Help 52 infected files cannot repair 98 reinfected 98 Information Wizard features 32 how to use 32 when it appears 31 Inoculation alerts 78 options 48 responding to alerts 78 instant messenger options 47 scanning files 16 scanning transferred files 57 Internet options 47 Intrusion Detection service 66 J JavaScript scripts 19 L launching Norton AntiVirus Professional Edition 37 list of viruses 18 LiveUpdate options 47 Log Viewer 16 activities in 50 contents 50 moni
74. irus Professional Edition to perform automatically Your options are Run LiveUpdate to ensure that you have the latest virus definitions If you are installing in Windows 98 Me you also have the option to create a Rescue Disk set Perform a full system scan Schedule a weekly scan of your local hard drives You must have Microsoft Scheduler installed to use this option If you select this option you can change the schedule for this scan as desired See Keeping current with LiveUpdate on page 65 See About Rescue Disks on page 40 See Manually scan disks folders and files on page 58 See Schedule scans on page 62 34 Installing Norton AntiVirus Professional Edition After installation 14 Click Next Norton Anti irus Professional Edition Information Wizard 1 Registration Summary 2 Subscription Post Install Tasks Run LiveUpdate Selected 3 Tasks Create a Rescue Disk set Selected Scan for viruses Selected 4 Summary Configuration Settings Auto Protect On Incoming Email Scanning On Outgoing Email Scanning On Script Blocking On ic Li On sasasoanunoasnnod nadaannnaaannnegannasanatenaanseaansenaansannnsennnnsaaaaeeiaeel Ifyou would like to change your configuration settings click Options on the Norton Antivirus Professional Edition main window Back i See Customize 15 Review the configuration settings for Norton AntiVirus Professional tc i lia Edition If y
75. irus Professional Edition to fix All files are checked by default This is the recommended action 2 Click Fix If any files cannot be fixed or deleted the Quarantine window opens All files are checked to be added to the Quarantine by default This is the recommended action 3 Inthe Quarantine window uncheck any files that you do not want to quarantine 4 Click Quarantine If any files could not be quarantined the Delete pane opens If you do not delete the infected files the virus remains on your computer and can cause damage or be transmitted to others 5 Uncheck any files that you do not want to delete What to do if a virus is found 75 If a virus is found by Auto Protect 6 Click Delete Once all of the files have been repaired quarantined or deleted the Summary pane of the scanner window opens 7 When you are done reviewing the summary click Finished bh After repairing a boot virus on your hard drive restart your computer If a virus is found by Auto Protect Auto Protect scans files for viruses and other malicious threats when you perform an action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most cases you receive an alert telling you that a virus was found and repaired How you proceed depends on the operating system that you are using If you are using Windows 98 98SE Me If a virus or threat is found and repaired by Auto Protect in Wind
76. k and press any key when testing your Rescue Disks the Rescue program may not have prepared the floppy boot files correctly To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK uw FF WwW N can t receive email messages There are three possible solutions to this problem Temporarily disable email protection This might allow the problem email message to download so that you can once again enable email protection You are protected by Auto Protect and Script Blocking while email protection is disabled To temporarily disable incoming email protection 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages N now EUW Reenable incoming email protection 100 Troubleshooting Troubleshoot Norton AntiVirus Professional Edition problems See About Internet options on page 47 can t send Your email client may have timed out Make sure timeout protection is enabled If you continue to experience problems downloading email messages disable email protection To disable emai
77. l prevents you from inadvertently transmitting viruses or worms to others You can choose to scan incoming or outgoing email or both and to display an icon or progress indicator while scanning You can set options to automatically repair quarantine or delete infected email with or without interaction with you Advanced options determine what to do when scanning email Instant Messenger Determine what instant messengers to support how to configure a new IM and what happens if a virus is found during an instant messenger session LiveUpdate Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions and program updates automatically when you are connected to the Internet 48 Norton AntiVirus Professional Edition basics Change Norton AntiVirus Professional Edition options About Other options Other options include Inoculation settings for Windows 98 98SE Me and Miscellaneous settings You can enable Inoculation cause an alert if a system file changes and set a variety of miscellaneous options Option Descri ption Inoculation Miscellaneous Advanced Tools Enable inoculation and if a system file changes choose to update the inoculation snapshot or repair the file by restoring it to its original values Inoculation options are available only on Windows 98 98SE Me Back up file in Quarantine before attempting a repair Thi
78. l protection 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options In the Options window under Internet click Email 3 4 Uncheck Scan incoming Email 5 Uncheck Scan outgoing Email 6 Click OK email messages If you get the message Norton AntiVirus Professional Edition was unable to send your email message because the connection to your email server was disconnected your email client may be set to automatically disconnect after sending and receiving mail For Norton AntiVirus Professional Edition to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this or disable Norton AntiVirus Professional Edition outgoing email scanning To disable outgoing email scanning 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options In the Options window under Internet click Email 4 Uncheck Scan outgoing Email Click OK Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as instal
79. ling configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 102 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Suppor
80. ly and system files You can also specify the type of wipe to use The following wiping methods are available Fast Wipe Overwrites the data being wiped with the hexadecimal value of your choice Government Wipe Combines several wiping and overwriting processes to conform to specifications in DoD Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media To change Wipe Info options 1 Inthe Norton AntiVirus Professional Edition main window click Advanced Tools 2 Onthe Wipe Info line click Start Tool Click Options 4 On the General tab select the options for Read only System and Hidden file types 5 On the Wipe Type tab select one of the following Fast Wipe Government Wipe 6 Inthe Hex Value text box type or specify the hexadecimal values that Wipe Info should use when it overwrites the wiped files space 7 Inthe Times to Perform This Wipe text box type the number of times that Wipe Info should repeat this process 8 Click Apply 92 Eliminating data permanently Wipe files or folders Wipe files or folders To wipe a file or folder in Windows 2000 XP add it to the Wipe Info window To wipe files or folders in Windows 2000 XP 1 vu FF WwW N 10 11 12 In the Norton AntiVirus Professional Edition main window click Advanced Tools On the Wipe Info line click
81. m email characteristics These lists are used to identify unsolicited email Norton Personal Users of Norton Personal Firewall receive intrusion Firewall detection service updates for the latest predefined firewall rules and updated lists of applications that access the Internet About your subscription See Subscription policy on page 102 Your Symantec product includes a complimentary limited time subscription to protection updates for the subscription services that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates and will not be protected against newly discovered threats Keeping current with LiveUpdate 67 When you should update When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis Request an update alert If you run To ensure your protection updates are current you can request to receive an email alert whenever there is a high level virus outbreak or other Internet security threat The email alert describes the thre
82. ns in DOS Ensure that Antivirus is selected then press Enter to begin the Norton AntiVirus Emergency program 81 82 What to do if a virus is found Look up viruses on the Symantec Web site Follow the on screen instructions for inserting and removing the Emergency Disks The Emergency program automatically scans your computer and removes viruses When the Emergency program is done remove the Emergency Disk from drive A and restart your computer If you are using the CD as an Emergency Disk See I cannot start If you are using the Norton AntiVirus Professional Edition CD as an Roeder on Emergency Disk you can ignore all of the instructions to change disks as all necessary information is on the CD page 96 db You may need to change your computer s BIOS Setup options to start from the CD ROM drive To use the CD as an Emergency Disk 1 Insert the Norton AntiVirus Professional Edition CD into the CD ROM drive Restart your computer The Emergency program scans your computer and removes viruses Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 2 Start Norton AntiVirus Professional Edition In the Norton AntiVirus Professional Edition main window click Reports In the Reports pane on the Online Virus Encyclo
83. o permanently deletes files oe eeeseeeseeesteeeeeeeeees 20 How to maintain Protection ou cesses sseeeeeesesseeteesseseseessnenseneeeeees 20 AVOIG VATUSES ea ES 21 Prepare for emergencies ue eeseeceeseceeeceeseeseeeeseeeeseeneeeeseeeeneeeeneenes 22 10 Contents Chapter 2 Chapter 3 Installing Norton AntiVirus Professional Edition SYSTEM TEQUITEMENTS ennenen eon ena e a aiiai 23 ETFS etica a aE a i a a ie 24 Supported instant messenger clients 00 ee eeeeeeeeeeeeseeneeeenes 25 Before os tallation neee destin a O doesent 25 If you suspect that you have a virus wees eeeeteeeeeteteenenees 25 Prepare YOUr COMPUTED slari irei one o ea Ea 25 Create Emergency Disks vrecia an E EE 26 Install Norton AntiVirus Professional Edition oe eeeeeeeeees 27 If the opening screen does not appear oo eeceeeeeeceeeeeeeteseeeeeees 31 ATLEr INStaM ATO ii E R r Na 31 R start your COMPUuUtED nenna iai 32 Use the Information Wizard oo esecseesseseeeeeeeeeeseneeeesenenees 32 Read the Readme fila sesanan anene 34 If you need to uninstall Norton AntiVirus Professional EGitiOn s csscsccavesccsseccetscastecnnessscasrscnesisrscnnsvenneaetvenctaee 35 Norton AntiVirus Professional Edition basics Access Norton AntiVirus Professional Edition tools 37 Use the Norton AntiVirus Professional Edition malt WIN OW Gep ceetoeer a cae enh 37 Use the Windows Explorer toolbar sesiouesicwnrenreiiiinen 38 Use the Norton AntiVirus Windows tray icon s es 39 Che
84. of one bootable floppy disk one Norton AntiVirus Program floppy disk and three Virus Definition floppy disks If you have Norton Utilities installed you will also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start Norton AntiVirus Professional Edition basics 41 Maintain Norton AntiVirus Professional Edition protection your computer in DOS mode and use Norton AntiVirus to fix virus related problems bh Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer See Ifyou need to Rescue Disks can and should be updated whenever you update your virus i eet protection install new software or make changes to your hardware Me on page 80 Create a Rescue Disk set Rescue Disks can be created at any time If you have chosen to create Rescue Disks as a post install task in the Information Wizard the Rescue Disk Wizard appears automatically Otherwise you can start the Rescue Disk Wizard from the Norton AntiVirus Professional Edition main window See Temporarily If you start the Rescue Disk Wizard from the Norton AntiVirus Professional risen arg Edition main window temporarily disable Auto Protect while you are page 39 creating the Rescue Disk set If you do not restart yo
85. ofessional Edition Install Norton AntiVirus Professional Edition from the Norton AntiVirus Professional Edition CD To install Norton AntiVirus Professional Edition 1 Insert the Norton AntiVirus Professional Edition CD into the CD ROM drive See Ifthe opening 2 Inthe Norton AntiVirus Professional Edition window click Install ae haa mee Norton AntiVirus Professional Edition page 31 If your computer is not set to automatically open a CD you will have to open it yourself See Test your 3 Ifyou are installing in Windows 98 98SE Me Norton AntiVirus scans Rescue Disks on page Ut your computer s memory for viruses before installing If a virus is found you are prompted to use your Emergency Disks to remove the virus before continuing 4 The opening installation window reminds you to close all other Windows programs 28 Installing Norton AntiVirus Professional Edition Install Norton AntiVirus Professional Edition See Prepare your computer on page 25 5 8 Click Next Pe Norton AntiVirus 2003 Professional Edition Setup License Agreement You must agree with the license agreement below to proceed SYMANTEC SOFTWARE LICENSE AGREEMENT IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL
86. onal Edition automatically repairs or quarantines the infected file s Worm Blocking orton AntiVirus Professional Edition scans outgoing email attachments for worms and alerts you before sending any infected files orton AntiVirus blocks the worm and recommends the appropriate action so you prevent sending it in an email message Password protection orton AntiVirus Professional Edition allows you to set change and reset a password to control your option settings so that unauthorized users can t tamper with your virus protection Log Viewer orton AntiVirus Professional Edition organizes information about virus alerts application activities and errors You determine how many activities you want to record How viruses work A software virus is a parasitic program written intentionally to alter the way your computer operates without your permission or knowledge A virus attaches copies of itself to other files and when activated may damage files cause erratic system behavior or display messages Computer viruses infect system files and documents created by programs with macro capabilities Some system viruses are programmed specifically to corrupt programs delete files or erase your disk About Norton AntiVirus Professional Edition 17 How viruses work Macro viruses spread quickly Macros are simple programs that are used to do things such as automate repetitive tasks in a document or make calculations in a sp
87. onfiguration options for your computer Access these tools from the Norton AntiVirus Professional Edition main window the Windows Explorer toolbar and the Norton AntiVirus Windows tray icon Use the Norton AntiVirus Professional Edition main window Most tools are available from the Norton AntiVirus Professional Edition main window 38 Norton AntiVirus Professional Edition basics Access Norton AntiVirus Professional Edition tools To start Norton AntiVirus Professional Edition on your computer Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Norton AntiVirus 2003 Professional Edition On the Windows XP taskbar click Start gt All Programs gt Norton AntiVirus gt Norton AntiVirus 2003 Professional Edition Use the Windows Explorer toolbar Norton AntiVirus Professional Edition adds a button and menu to Windows Explorer The button drops down an abbreviated Norton AntiVirus menu Click the arrow to the right of the button and the following options appear View Status Launches Norton AntiVirus displaying the Status pane with system status View Quarantine Displays the Quarantine area and the files currently stored there For more information see If you have files in Quarantine on page 78 View Activity Log Displays the Activity Log showing you various orton AntiVirus activities such as scans performed and problems found For more information s
88. or group is permitted to do with those directories and files 1 A person who oversees the operation of a network 2 A person responsible for installing programs on a network and configuring them for distribution to workstations This person may also update security settings on workstations A dialog box that appears in a graphical user interface GUI to signal that an error has occurred or to provide a warning To transfer data by infrared transmission A sector at the beginning of each disk that identifies the disk s architecture sector size cluster size and so on For startup disks the boot record also contains a program that loads the operating system A software application that makes navigating the Internet easy by providing a graphical user interface This lets the user click menus icons or buttons rather than learn difficult computer commands Also called a Web client 106 Glossary compressed file compression disk icon document file download download directory email electronic mail executable file file server A file that has been compressed using a special data storage format in order to save space on your disk Using a mathematical algorithm to process data from a file or disk such that the resulting data occupies less physical space on the disk Individual files or entire disks can be compressed by various types of utility software An icon representing a disk
89. ord before you can view or adjust the settings To check Office Plug in status 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options 3 Inthe left pane of the Options window under Other click Miscellaneous 4 Verify that Office Plug in is enabled Customize Norton AntiVirus Professional Edition amp If you are using Windows 2000 XP and you do not have Local Administrator access you cannot change Norton AntiVirus Professional Edition options If you are an Administrator and share your computer with others keep in mind that the changes you make apply to everyone using the computer The default settings for Norton AntiVirus Professional Edition provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply Norton AntiVirus Professional Edition provides password protection for your option settings You can enable change and reset a password so unauthorized users cannot tamper with your settings Norton AntiVirus Professional Edition basics 45 Customize Norton AntiVirus Professional Edition All the settings for Options are organized into three main categories The options contained under each category are as follows Category Options System Auto Protect Bloodhound Advanced Exclusions Script Blocking Manual Scan Bloodhound Exclusions
90. ormation Norton AntiVirus Professional Edition provides glossary terms online Help this User s Guide in PDF format tutorials on the Web and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition 52 Norton AntiVirus Professional Edition basics For more information Use online Help Help is always available throughout Norton AntiVirus Professional Edition Help buttons or links to more information provide information specific to the task you are completing The Help menu provides a comprehensive guide to all product features and tasks you can complete To access the Help menu 1 Start Norton AntiVirus Professional Edition 2 At the top of the Norton AntiVirus Professional Edition main window click Help Online Help table of Norton Antivirus Professional Edition Help contents and index Product Registration Help and Support Symantec Response Center Link to Symantec Web sites for more Version system and More Symantec Solutions oa informati n password reset information About Norton AntiVirus Professional Edition 3 Onthe main Help menu click Norton AntiVirus Professional Edition Help 4 Inthe Help window in the left pane selec
91. ou use an NTFS file system Check for viruses that affect installation Can you establish a connection to the Internet a Yes Go to http security symantec com and follow the on screen instructions to scan for threats a No For Windows XP Go to service symantec com For WIndows 2000 Go to service symantec com See Finish installation on page 8 Was a virus found a Yes Write down the name of the virus and go to http securityresponse symantec com to locate specific removal instructions No If you have not already done so install Norton AntiVirus Professional Edition See Finish installation on page 8 bh For detailed instructions and an animated Web tutorial that walks you through each step of the process go to www service symantec com installtutorial 8 If you re installing Norton AntiVirus Professional Edition for the first time Finish installation Finish installation After you ve checked for viruses it s safe to install Norton AntiVirus Professional Edition Uninstall any other antivirus programs on your computer On your desktop use the Add Remove Programs Control Panel to select the program to uninstall Close all open programs on your computer including the items running in the Windows system tray Install Norton AntiVirus Professional Edition from the Norton AntiVirus Professional Edition CD See Install Norton AntiVirus Professional Edition on page 27 Did you see the mess
92. ou want to change any of the settings do so using Options Paa on 16 Click Finish page 44 If you selected any post install tasks they start automatically Read the Readme file The Readme file contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the Norton AntiVirus Professional Edition product files To read the Readme file 1 Using Windows Explorer navigate to the location where your Norton AntiVirus Professional Edition files are installed If you installed Norton AntiVirus Professional Edition in the default location the files are in C Program Files Norton AntiVirus 2 Double click Readme txt to open the file in Notepad or WordPad The Readme file includes instructions for printing it if you want to do SO 3 Close the word processing program when you are done reading the file Installing Norton AntiVirus Professional Edition 35 If you need to uninstall Norton AntiVirus Professional Edition If you need to uninstall Norton AntiVirus Professional Edition If you need to remove Norton AntiVirus Professional Edition from your computer use the Add Remove Programs option from the Windows Control Panel or the Uninstall Norton AntiVirus Professional Edition option from the Programs menu O During uninstall Windows may indicate that it is installing software This is a standard Microsoft installation message an
93. out which you want more information 2 Click Info 3 When you are done viewing the list in the Virus List dialog box click Close 83 84 What to do if a virus is found Look up viruses in Norton AntiVirus If you purchased Norton AntiVirus Professional Edition to recover files do not install Norton AntiVirus Professional Edition and do not start Windows Any new files copied to your hard disk might overwrite existing data Starting Windows writes to your hard disk The Windows swap file could overwrite data you would like to recover See About Rescue Disks on page 40 About Norton Protection When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications running in Windows erased from a command prompt or deleted via a permanent method such as using Shift Delete The Norton Protected Recycle Bin protects the following types of files Files that are deleted while you are using the command line Files created and deleted by Windows applications Older versions of files that you modify and overwrite Files that were deleted by viruses or other malicious threats if they use a standard Windows or DOS deletion method If the standard Windows Recycle Bin is not enabled Norton Protection also protects files that would otherwise be under Recycle Bin protection 86 Recovering missing o
94. ows 98 98SE Me you receive an alert telling you which file was repaired or deleted To close the alert Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose an action The recommended action is always preselected Action Result Repair the infected file Automatically eliminates the virus Trojan horse or worm and repairs or deletes the infected file When a virus is found Repair is always the best choice Quarantine the infected Isolates the infected file but does not remove the file threat Select Quarantine if you suspect that the infection is caused by an unknown threat and you want to submit the threat to Symantec for analysis Delete the infected file Erases both the threat and the infected file Select Delete if Repair is not successful Replace the deleted file with the original program file or backup copy If the virus Trojan horse or worm is detected again your original copy is infected 76 What to do if a virus is found If a virus is found by Auto Protect Do not open the file but Stops the current operation to prevent you from using leave the problem alone an infected file This action does not solve the problem You will receive an alert the next time that you perform the same activity Ignore the problem and Adds the file that is suspected of containing a threat to do not scan this file in the
95. ows universal access to a vast collection of documents stored in HTML format as Web pages A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slowa computer down So far worms do not exist in the Macintosh world Write protecting disks prevents viruses from infecting them To write protect a 3 5 inch disk slide the tab on the back of the disk to uncover the hole through the disk Also referred to as a locked disk or read only disk 111 112 Glossary Index A accessing UnErase Wizard 87 accessing Options 44 Activity Log 16 50 Adobe Acrobat Reader installing 53 AOL 68 Automatic LiveUpdate 47 70 Auto Protect description 39 disabling 39 enabling 40 57 failure to load on startup 97 options 46 backing up file before repair 48 Bloodhound options 46 technology 19 booting absent 95 Auto Protect failure to load 97 changing floppy disk drive settings 96 floppy disk drive fails 96 Rescue Disk fails 95 C CD ROM drive starting Norton AntiVirus from 82 changing scan schedules 64 changing settings 44 checking for recoverable files 88 CompuServe 68 computer requirements 23 connecting to the Internet automatically 70 Contents tab in Help 52 context sensitive Help 52 creating Emergency Disks 26 Rescue Disks 41 custom scans changing schedule 64 deleting 62 deleting schedule 64 running 61 schedul
96. pedia line click View Report The Symantec Web site opens in your Internet browser Use the links on the Web page to access the virus information for which you are looking What to do if a virus is found Look up viruses in Norton AntiVirus Look up viruses in Norton AntiVirus See Keeping current with LiveUpdate on page 65 If you don t have an active Internet connection you can look up a virus name from within Norton AntiVirus Professional Edition The Virus List dialog box lists the viruses in the current virus definition service files on your local computer Because of the large number of viruses the Virus List file does not include descriptions of each virus Virus List 2 x Display far Viruses X Virus Name Infects Info Print 1054 Programs 1097 Programs 1106 Programs Help 13301 Programs 1403 Programs Eind _1403 x Programs _1458 4 Programs ara 1522 Programs _1587 Programs 1689 Programs 1689 x Programs 1695 Programs _172 Programs x 61373 Viruses Displayed Definitions Date 6 19 02 To ensure that you have the latest virus definitions run LiveUpdate To look up virus names and definitions 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Reports 3 Inthe Reports pane on the Virus List line click View Report To get more information about a specific virus 1 Inthe Virus List dialog box select the virus ab
97. r DVD ROM drive db If you are installing on Windows 2000 XP you must install with administrator privileges Email clients Email scanning is supported for any POP3 compatible email client including Pegasus 4 Microsoft Outlook Express version 4 5 or 6 Microsoft Outlook 97 98 2000 XP Netscape Messenger version 4 Netscape Mail version 6 Eudora Light version 3 Eudora Pro version 4 Eudora version 5 Installing Norton AntiVirus Professional Edition 25 Before installation Email scanning does not support the following email clients MAP clients AOL clients POP3s with SSL Secure Sockets Layer Web based email such as Hotmail and Yahoo Lotus Notes mail Supported instant messenger clients AOL Instant Messenger version 4 7 or later Yahoo Instant Messenger version 5 0 or later MSN Messenger and Windows Messenger version 4 6 or later Before installation See Create Before you install Norton AntiVirus Professional Edition prepare your oe tae computer If your computer cannot start from a CD create Emergency Disks If you suspect that you have a virus See Starthere on If you try to install and your computer has a virus Norton AntiVirus Page gt Professional Edition requests that you restart your computer Restart from the Norton AntiVirus Professional Edition CD and scan your computer s hard disk for viruses The Norton AntiVirus emergency program uses the virus definitions from the Nor
98. r erased files About UnErase Wizard See Use online Help on page 52 Files shared on a network or stored on a network server and files deleted while using your computer in DOS mode rather than Windows are not protected To configure Norton Protection 1 Onthe Windows desktop right click the Norton Protected Recycle Bin then click Properties 2 Onthe Norton Protection tab make sure that Enable Protection is checked 3 On the Recycle Bin tab select the item to open when the Recycle Bin icon is double clicked Use the context sensitive Help to view more options in the Norton Protected Recycle Bin If you start your computer in DOS mode you may find that DOS reports less free disk space than expected This discrepancy is because DOS does not deduct the space used by deleted files protected by Norton Protection About UnErase Wizard UnErase Wizard helps you recover deleted files from the Norton Protected Recycle Bin In Windows 98 Me UnErase Wizard can also help you restore files that were unprotected by Norton Protection Windows 2000 XP can only recover files if Norton Protection is turned on UnErase Wizard also helps you recover files that are deleted from the standard Windows Recycle Bin In Windows 98 Me UnErase Wizard frequently recovers unprotected files as well even those deleted from the Recycle Bin If you have a dual boot system and the volume containing deleted files is not NTFS you can use the Windows 98
99. re registered trademarks of America Online Inc Prodigy Internet is a trademark of Prodigy Pentium is a registered trademark of Intel Corporation Yahoo is a registered trademark of Yahoo Inc Palm OS is a registered rademark of Palm Inc Other product names mentioned in this manual may be trademarks or registered rademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 65 4 3 2 1 SYMANTEC SOFTWARE LICENSE AGREEMENT NORTON ANTIVIRUS PROFESSIONAL EDITION IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE OR NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF
100. rea of the Web site that you want to search Click Search Troubleshooting 95 Troubleshoot Norton AntiVirus Professional Edition problems Troubleshoot Norton AntiVirus Professional Edition problems Here are some solutions to issues that might arise with Norton AntiVirus Professional Edition My Rescue Disk does not work Due to the number of product specific technologies used by manufacturers to configure and initialize hard drives the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start from that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions Use the Disk Manager or similarly named program that came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows 2000 and Windows 98 To modify your Rescue Boot Disk 1 Start up from your hard drive Insert your Rescue Boot Disk into drive A At the DOS prompt type SYS A FUN Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks The alert tells me to
101. readsheet Macros are written in files created by such programs as Microsoft Word and Microsoft Excel Macro viruses are malicious macro programs that are designed to replicate themselves from file to file and can often destroy or change data Macro viruses can be transferred across platforms and spread whenever you open an infected file Trojan horses hide their true purposes Trojan horses are programs that appear to serve some useful purpose or provide entertainment which encourages you to run them But the programs also serve a covert purpose which may be to damage files or place a virus on your computer A Trojan horse is not a virus because it does not replicate and spread like a virus Because Trojan horses are not viruses files that contain them cannot be repaired To ensure the safety of your computer Norton AntiVirus Professional Edition detects Trojan horses so you can delete them from your computer Worms take up space Worms are programs that replicate without infecting other programs Some worms spread by copying themselves from disk to disk They search for specific types of files and try to damage or destroy those files Worms replicate only in memory creating myriad copies of themselves all running simultaneously which slows down the computer Other worms spread through your email address list and can email themselves without you knowing Like Trojan horses worms are not viruses and therefore cannot be repaired T
102. repair details Use the Repair Wizard ox acscctssdssciianch eeii canes If a virus is found by Auto Protect oo eeeeeeeeeeeseeseeeeseeeeseeneeeeseeeeees If you are using Windows 98 98SE Me If you are using Windows 2000 XP eseessesseeeetseesseneeeeseenenees If a virus is found by Script BIOCKING oe eeeeeeeeeeeeseeneeeeeeeeeees If a threat is found by Worm Blocking oe eeeeeeeeeeeeseeteseeneeenes If Inoculation alerts you about a change in SVSLOM MCS EE AE A E aes 78 Tf you have files in Quarantine ss ssssssssssssssssessssssssssessssesnsesnsessneseesss 78 If Norton AntiVirus cannot repair a file eee eeeeeeeeneeeeneeees 80 If your computer does not start properly seeeeeeeeeeeeeeseeseeeeees 80 If you need to use Rescue Disks Windows 98 98SE ME ou eessssecesseeessessceeeseencatenceeeneeneaees If you need to use Emergency Disks Look up viruses on the Symantec Web Site sses 82 Look up viruses in Norton AntiVirus oes eeeeseseseeseeeseeeeeeesnees 83 Recovering missing or erased files About Norton Protection ccccccccscccsscsescssscsesscsssesesesecssscsesssssscscsesees 85 About UnErase Wizard Recover a file with UnErase Wizard ou cccccssesescsceseseseseeeeesees 87 Eliminating data permanently About Wipe INO eeno eira About hexadecimal values About the Government Wipe process Set Wipe Info Options ssiecccincisiauaiaaaiiniensniansanencuress Wipe TIES OT LOLMERS ccwccsssccsasnetieresteavercacerscatesaarsasoesddtead
103. rm cannot be repaired it must be deleted Worm Blocking scans all outgoing email messages and alerts you if a malicious worm is detected Once a worm is detected Norton AntiVirus blocks the worm and recommends the appropriate action so you prevent sending it in an email message 20 About Norton AntiVirus Professional Edition How to maintain protection Auto Protect keeps you safe Norton AntiVirus Professional Edition Auto Protect loads into memory when Windows starts providing constant protection while you work Using Auto Protect Norton AntiVirus Professional Edition automatically Eliminates viruses worms and Trojan horses including macro viruses and repairs damaged files Checks for viruses every time you use software programs on your computer insert floppy disks or other removable media or use document files that you receive or create Monitors your computer for any unusual symptoms that may indicate an active virus Protects your computer from Internet borne viruses UnErase recovers lost or missing files UnErase helps you recover deleted files that are moved to the Norton Protected Recycle Bin The Norton Protected Recycle Bin enhances the Windows Recycle Bin by protecting files from permanent deletion UnErase Wizard lets you recover these protected files Wipe Info permanently deletes files Wipe Info permanently wipes or erases the contents of a file to protect your sensitive information Wipe Info can wipe a
104. s option is automatically set to On Enable Office Plug in If you upgrade to Microsoft Office 2000 or later after Norton AntiVirus Professional Edition is installed you must enable this option to automatically scan Microsoft Office files Alert me if my virus protection is out of date Scan files at system startup Windows 98 98SE only Enable password protection for options Customize the behavior and name of desktop icon for the Norton recycle bin Enable or disable and customize Norton Protection for deleted files Change Norton AntiVirus Professional Edition options See Access Norton AntiVirus Professional Edition tools on page 37 You change the settings for Norton AntiVirus Professional Edition options in the Options window To change settings 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus main window click Options Norton AntiVirus Professional Edition basics 49 Change Norton AntiVirus Professional Edition options O If you set a password for Options Norton AntiVirus Professional Edition asks you for the password before you can continue Norton AntiVirus Options x Auto Protect Script Blocking gt Manual Scan How to stay protected W Start Auto Protect when Windows starts up recommended Instant Messenger W Show the Auto Protect icon in the tray LiveUpdate How to respond when a virus is found automatically repair the infected file recommende
105. s and repairs infected files to keep your data safe and secure Easy updating of the virus definition service over the Internet keeps Norton AntiVirus Professional Edition prepared for the latest threats Worm Blocking and Script Blocking detect new threats before virus definitions are created Advanced tools in Norton AntiVirus Professional Edition help you securely recover lost deleted or overwritten files and permanently remove unwanted files that result from a virus or threat to your computer What s new in Norton AntiVirus Professional Edition Norton AntiVirus 2003 Professional Edition expands file repair and deletion options and introduces virus protection for instant messenger attachments Worm Blocking password protection for Norton AntiVirus options and the Log Viewer with more detailed visibility into protection activities 16 About Norton AntiVirus Professional Edition How viruses work The new features are Expanded file repair and deletion orton AntiVirus Professional Edition now automatically repairs all repairable files without any interaction with you Additionally when orton AntiVirus finds a worm or Trojan horse it automatically deletes the infected file s Instant messenger support and options orton AntiVirus Professional Edition now scans files received by America Online Yahoo and MSN instant messenger programs You can choose to scan files received by one or all three programs Norton AntiVirus Professi
106. s window under System click Auto Protect 4 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus Professional Edition may not be configured to show the Auto Protect icon in the tray To show the Auto Protect icon in the tray 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options In the Options window under System click Auto Protect 4 Ensure that Show the Auto Protect icon in the tray is checked 98 Troubleshooting Troubleshoot Norton AntiVirus Professional Edition problems have scanned and removed a virus but it keeps infecting my files There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus Professional Edition is not configured to look To reset Norton AntiVirus Professional Edition scanning options 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Options 3 Inthe Options window under System click Manual Scan 4 Under Which file types to scan for viruses click Comprehensive file scanning 5 Click Manual Scan gt Bloodhound 6 Ensure that Enable Bloodhound heuristics is checked and click Highest level of protection 7 Click OK 8 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy
107. se the Information Wizard 1 In the welcome window click Next 2 Inthe first Registration window select the country Region from which you are registering and the country Region in which you live if different then click Next 3 Ifyou would like information from Symantec about Norton AntiVirus Professional Edition select the method by which you want to receive that information then click Next 4 Enter your name and whether you want Norton AntiVirus Professional Edition registered to you or your company then click Next 5 Enter your address then click Next 6 Answer the survey questions to help Symantec improve its products and services then click Next when you are done or to skip the survey 7 Select whether you want to register Norton AntiVirus Professional Edition through the Internet or by mail then click Next If you submitted your registration through the Internet a dialog box displays the serial number for your product 10 1 12 13 Installing Norton AntiVirus Professional Edition 33 After installation Write down the number or click Print to get a copy of your registration information for future reference Click Next Select whether you want to use your existing profile the next time you register a Symantec product or type the information as part of registration Click Finish Review the subscription service information then click Next Select the post install tasks that you want Norton AntiV
108. t select it then click Remove 9 When you are done creating the list of items to be scanned click Next 10 Type aname for the scan by which you can identify it in the list of scans 11 Click Finish Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Scan for Viruses In the Scan for Viruses pane select the custom scan 4 Under Actions click Scan When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished 62 Protecting disks files and data from viruses Schedule scans Delete a custom scan You can delete custom scans if they are no longer needed To delete a custom scan 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Scan for Viruses 3 Inthe Scan for Viruses pane select the scan that you want to delete O If you click the button next to the scan name the scan runs 4 Under Actions click Delete Click Yes to verify that you want to delete the scan Schedule scans amp When you install Norton AntiVirus Professional Edition and complete the Information Wizard you can choose to schedule a weekly full system scan as part of post install tasks If you make that choice the scan is scheduled automatically
109. t a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 66 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files available from Symantec by subscription that keep your Symantec products up to date with the latest anti threat technology The protection updates you receive depend on which product you are using Norton AntiVirus Users of Norton AntiVirus and Norton SystemWorks Norton SystemWorks receive virus definition service updates which provide access to the latest virus signatures and other technology from Symantec Norton Internet In addition to the virus definition service users of Norton Security Internet Security also receive protection updates to the Web filtering service the intrusion detection service and Spam Alert The Web filtering service updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection service updates provide the latest predefined firewall rules and updated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Spam Alert updates provide the latest spam definitions and updated lists of spa
110. t a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field where you can enter a word or phrase Help for Norton AntiVirus Professional Edition dialog boxes When you request Help while working in a Norton AntiVirus Professional Edition dialog box the Help displayed is specific to that dialog box To get Help for a Norton AntiVirus Professional Edition dialog box Inthe dialog box click Help Help for a specific task Online Help also explains procedures that you are likely to perform using Norton AntiVirus Professional Edition You can access these topics from the main Help window Norton AntiVirus Professional Edition basics 53 For more information To get Help for a task 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Help 3 Onthe main Help menu click Norton AntiVirus Professional Edition Help 4 Inthe Help window in left pane select a tab Your options are Contents Search for Help by topic Index Lists Help topics in alphabetical order by key word Search Enter and search for Help by key word The Contents Index and Search tabs are also available in many other Help windows and can always be used to search for Help Use the User s Guide PDF This User s Guide is provided on the Norton AntiVirus Professional Edition CD in PDF format You must ha
111. t representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Service and support solutions 103 Worldwide service and support Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or
112. t your Auto Protect options to try to quarantine any infected files that it cannot repair If you do this you are informed if any files are quarantined See Perform a full system scan on page 59 See If a virus is found during a scan on page 73 What to do if a virus is found If a virus is found by Script Blocking To resolve problems with unrepaired files 1 Runa full system scan on your computer to ensure that no other files are infected 2 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files If a virus is found by Script Blocking See Ensure that protection settings are enabled on page 57 Script Blocking scans Visual Basic and JavaScript scripts for viruses If it detects a virus or virus like activity in most cases you receive an alert telling you that a potential threat was found You must choose one of the options to remove the threat The recommended action is to stop the script from running You can click Help on the alert for additional information about how to respond If a threat is found by Worm Blocking See Ensure that protection settings are enabled on page 57 If a program tries to email itself or email a copy of itself it could be a worm trying to spread via email A worm can send itself or a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If
113. tected To enable Auto Protect 1 Start Norton AntiVirus Professional Edition 2 At the top of the Norton AntiVirus Professional Edition main window click Options 3 Inthe Options dialog box under System click Auto Protect 4 Inthe Auto Protect pane check Enable Auto Protect If the Norton AntiVirus icon appears in the Windows tray you can use it to enable and disable Auto Protect To enable or disable Auto Protect on your computer using the tray icon 1 Inthe Windows tray right click the Norton AntiVirus icon 2 Doone of the following f Auto Protect is enabled click Disable Auto Protect f Auto Protect is disabled click Enable Auto Protect Maintain Norton AntiVirus Professional Edition protection See If you need to use Rescue Disks Windows 98 98SE Me on page 80 Depending upon which operating system you are using you may want to keep a set of Rescue Disks available and keep them up to date You should also occasionally verify that Norton AntiVirus Professional Edition is set to provide you with optimal protection and make sure that your virus protection is current About Rescue Disks Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue items and a virus scanner across multiple floppy disks or on a network drive Rescue Disks can be made for Windows 98 Me operating systems they are not needed for Windows 2000 XP A Rescue Disk set consists
114. tion scanning technology for detecting new and unknown viruses It detects viruses by analyzing a file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file It also sets up simulated environments in which to load documents and test for macro viruses Script Blocking stops script based viruses A script is a program written with a scripting language such as Visual Basic Script or JavaScript and can be executed without user interaction Scripts can be opened with text editors or word processing programs so they are very easy to change Scripts can be used when you log on to the Internet or check your email Restarting your computer involves using scripts that tell your computer what programs to load and run A script can also be written to perform malicious activities when it is launched You can unknowingly receive a malicious script by opening an infected document or email attachment viewing an infected HTML email message or visiting an infected Internet Web site Script Blocking detects Visual Basic and JavaScript viruses without the need for specific virus definitions It monitors the scripts for virus like activity and alerts you if it is found Worm Blocking stops worms before they spread Worms hide in files and are not active or dangerous until the files are opened You can unknowingly copy or send an infected file by email A file infected with a wo
115. ton AntiVirus Professional Edition CD and is not as up to date as virus definitions downloaded using LiveUpdate Once the virus has been repaired delete the Norton AntiVirus Professional Edition install files in the temporary folder that are left behind after the forced shutdown Prepare your computer See If youneedto If you have version 2000 2002 of Norton AntiVirus Professional Edition idles nonan the new version automatically removes the older version If your version is Professional older than 2000 you must uninstall it before installing the new version If Edition on you have Norton AntiVirus 2002 Professional Edition you can transfer page 35 Re your existing option settings to the new version of the program 26 Installing Norton AntiVirus Professional Edition Before installation Norton AntiVirus 2003 Professional Edition does not include Symantec AntiVirus for Palm OS If you have Norton AntiVirus 2002 or 2001 Professional Edition you are able to keep your version of Symantec AntiVirus for Palm OS when installing Norton AntiVirus 2003 Professional Edition if you choose Before you install Norton AntiVirus use these suggestions to prepare your computer If you have any other antivirus programs on your computer you must uninstall them and restart your computer before installing Norton AntiVirus Professional Edition To uninstall other antivirus programs see the user documentation that came with the progr
116. toring activities in 50 M macro viruses 17 macros defined 17 Miscellaneous options 48 multiple schedules for a scan 63 networks using LiveUpdate 67 new features in Norton AntiVirus Professional Edition 15 newsletters 56 Norton AntiVirus updating virus definitions 68 Windows tray icon 39 Norton AntiVirus Professional Edition accessing from Windows Explorer 38 starting 37 tools 37 0 Office Plug in enabling 48 status 44 online Help 52 online tutorials 55 online Virus Encyclopedia 54 82 operating systems 23 operating systems multiple 95 Options accessing 44 Auto Protect 46 Advanced 46 Bloodhound 46 Exclusions 46 changing settings 48 email Advanced 47 scanning 47 Inoculation 48 instant messenger 47 Internet 47 LiveUpdate 47 Index Options continued Manual Scan 46 Bloodhound 46 Exclusions 46 Miscellaneous 48 Other 48 resetting defaults 49 Script Blocking 46 settings categories 45 Wipe Info 91 Other options 48 P password protection option 16 48 Prodigy Internet connection 68 product serial number 32 Q Quarantine files in 78 infected files in 75 options 79 registering your software 32 removable drive scans 59 removing other antivirus programs 25 previous copies of Norton AntiVirus 25 removing Norton AntiVirus Professional Edition from your computer 35 repairing infected files in Windows 2000 XP 76 in Windows 98 98SE Me 75 required computer configuration 23 Rescue Disks
117. ur computer after creating Rescue Disks remember to enable Auto Protect again bh You will need several formatted 1 44 MB disks To create Rescue Disks 1 Start Norton AntiVirus Professional Edition 2 At the top of the Norton AntiVirus Professional Edition main window click Rescue If you chose to make Rescue Disks as a post install task the Rescue Disk Wizard opens automatically Select drive A to create the Rescue Disk set 4 Click Create Label the disks as specified in the Basic Rescue Disk List window then click OK 6 Insert the disks as requested Test your Rescue Disks At the end of the Create Rescue Disks process you are prompted to test your disks This requires that you restart your computer using the Rescue Disks 42 Norton AntiVirus Professional Edition basics Maintain Norton AntiVirus Professional Edition protection To test your Rescue Disks 1 2 See My Rescue Disk does not work on page 95 4 5 Close all open Windows programs Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A then click Restart If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem Press Escape to exit to DOS Remove the disk from drive A then slide open the plastic tab on the back of the disk to write protect it Restart your computer Update your Rescue Disks You
118. ve Adobe Acrobat Reader installed on your computer to read the PDF To install Adobe Acrobat Reader 1 Insert the Norton AntiVirus Professional Edition CD into the CD ROM drive Click Browse CD Double click the Manual folder Double click the Acrobat folder Double click AR5OOENU Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Ou FF WN Once you have installed Adobe Acrobat Reader you can read the PDF from the CD 54 Norton AntiVirus Professional Edition basics For more information To read the User s Guide PDF from the CD 1 2 3 4 5 Insert the Norton AntiVirus Professional Edition CD into the CD ROM drive Click Browse CD Double click the Manual folder Double click the NAP2003 folder Double click NAP2003 pdf You can also copy the User s Guide to your hard disk and read it from there It needs approximately 1 MB of disk space To read the User s Guide from your hard disk 1 2 Open the location into which you copied the PDF Double click NAP2003 pdf About Norton AntiVirus Professional Edition on the Web The Symantec Web site provides extensive information about Norton AntiVirus Professional Edition virus protection antivirus technology and other Symantec products There are several ways to access the Symantec Web site To access the Symantec Web site from the Norton AntiVirus Professional Edition main window 1 2 Cl
119. want to take Your options are Update the saved copy Use if the alert appears after a legitimate change in of my Master Boot system files Record Restore my Master Boot Use if you are certain the system did not change for Record legitimate reasons If you have files in Quarantine Once a file has been placed in Quarantine you have several options All actions that you take on files in Quarantine must be performed in the Quarantine window To open the Quarantine window 1 Start Norton AntiVirus Professional Edition 2 Inthe Norton AntiVirus Professional Edition main window click Reports What to do if a virus is found 79 If you have files in Quarantine In the Reports pane on the Quarantined items line click View Report Norton AntiVirus Quarantine Quarantined Items 0 _ oj xj Fie Action View Help oS i X A f AddItem penies F 1 Restareltem Dele LiveUpdate All Items 0 File name Original location Quarantined Submitted Status 55 Quarantined Items 0 GF Backup Items 0 Submitted to Symantec 0 Ready The toolbar at the top of the Quarantine window contains all of the actions that you can perform on Quarantined files Add Item Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on files that are already in Quarantine Properties Provides detailed information about the selected file
120. wsletter a a a ER 56 Protecting disks files and data from viruses Ensure that protection settings are enabled ssseseeeeese 57 Manually scan disks folders and files wo ccceeeeseseeseseseeeees 58 Performa Tul systern stan A vvecieckelietannanavcueseatenart 59 Scan individual elements occ cs cccssssesceesssesscscseseeeceseeseses 59 If problems are found during a scan oe eeeeseseeteeeesteeeeeeeteeeees 60 Create and use custom scans R n accustom sca ser A ER RAA en Saree Delete a custom scan vocecccccseseesssessesesesssseescscsessseeseeescsesesesesees SCHECUIES CANS unene a R Schedule a custom scan Edit scheduled scans esesssesesserseseessrsereesesserseserrssreresrssrerssrsrrsrssess Delete a scan schedule sssssssssssssssessssssssrssesiressssrssrerrsrsresrssrsresrs Keeping current with LiveUpdate About program Updates csc asiasicasusinaatuinatnuania cues About protection updates iaa a a e e AO a Aa About your subscription When you should update Request an update alert If you run LiveUpdate on an internal network sses 67 If you can t use LiveUpdate Obtain updates using LiveUpdate ee seeseceeeeeeseeseeeeseeeeseenees 68 Set LiveUpdate to Interactive or Express mode sssri 68 Turn off Express mode Run LiveUpdate automatically euesan 70 11 12 Contents Chapter 6 Chapter 7 Chapter 8 What to do if a virus is found If a virus is found during A SCAN idenana iea 73 Review the

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