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Inter-Tel Axxess Corded Phone

1. 32 Accessing Your Mailbox 33 Using Voice Mail Messages 34 ListeningtoMessages 34 Undeleting MeSSages ama mana eee 36 Sending Messages a eee eR eh bake s 37 Canceling Unheard Messages 38 Using Do Not Disturb Mode 39 Using Reminder Messages 41 MONING ON 5th RA NIA KAANAK CUR m Dose AR UR O ANA 43 Introduction IH Hh 43 Setting Preferences 44 Phone Configuration llle 44 Voice Mail Options cosi cic aaa a a m m gemi 45 Speed Dialing ssa eee neadi ee m ee E Ra 52 Station Speed Dial 52 System Speed Dial 54 UsingRecord A Call 54 Paging ia eee ee Re ee ee oe E 55 MakingPages 55 Enabling Pain ii IIIA 55 Performing a Hookflash DuringacCall 55 Programming Your Feature Buttons 56 Using Account Codes 57 Screening Calls 58 Using the Directories 58 Phone Directory 58 Voice Mail Directory
2. 60 Programming Remote Feature Access 61 Remote Access Password 61 Remote Feature Access 61 Agent Help Reguest 62 Working in Hunt Groups RII 64 Hunt Group Calls Enabled Disabled 64 ACD Hunt Gro ps 12252 zr LL E reru PER SR RE ES RUE 64 vi INT4000 Cordless Telephone User Guide CONTENTS PAGE LEARNING MORE 00 cece cee eee Rh 67 IntroductiOln una skr RR Wh ee A a RR CR a ae 67 What the Administrators Can Do for You 67 Troubleshooting 68 Frequently Asked Questions FAQs 69 Default Feature Codes 71 INDEX adc teer Sonoda OY ag iutarped ded speeds dae suns 75 INT4000 Cordless Telephone User Guide vii NOTE For use with CSA Certifies NRTL C Inter Tel Axxess or Eclipse system only When using your telephone equipment basic safety precautions should always be fol lowed to reduce the risk of fire electrical shock and injury to persons including the following e Read and understand all instructions e Follow all warnings and instructions marked on the product e Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a dry cloth
3. FINDING YOUR WAY ci cs00s0s20028003ee ee TANDAAN ERU E Rx e WIGO MA me About This Guide About YourPhone anann Dialpad and Indicators Basic Message Display Functions Basic Button Functions Display 2432 D EE INT4000 Installation Selecting the Location 2 0420 aa dee Connecting the Telephone Cord Connecting Power to the Base and Charger Units 8 Wall Mounting 9 Attaching the Belt Clip to the Handset 13 Installing the Handset Battery Pack 14 Charging the Handset Battery Pack 15 Checking the Low Battery Indicator 15 Cleaning Charging Unit Contacts 15 About the Telephone System 16 About Voice Mail 16 GETTING STARTED ncn hnic mem nx eR rh a NE GG 17 Introduction 12 2 ete se EX 3 Rx hr RR RE rn 18 Starting the Phone 18 Setting Up Voice Mail 19 Initializing Your Mailbox 19 Recording Your Personal Greetings
4. 20 Recording Your Voice Mail Directory Name 21 Making and Receiving Calls 22 Intercom Calls AA e mer e rd 22 Outside Calls nie ek Ebert EE EX PR Rs 23 Emergency Calls reor eret GR RD 24 Call Waiting sc RR beep haere bd ead en ese 24 Placing Calls on Hold 25 Muting the Microphone 25 Placing Conference Calls 26 Transferring Calls 27 To Another Extension ccs 2 0 2 0 00200 eee eee eee ee 27 To Voice Mall 2c ecd ud ee Dg ORAS eed 27 INT4000 Cordless Telephone User Guide a z E z o mg jo c 7 R GALYVLS ONILLAS NO 9NIAOW m gt a z o 2 a m CONTENTS PAGE To an Outside Number 27 To Pick Up Reverse Transfer a Call 27 Forwarding Calls 28 Manual Call Forwarding 28 Redirect Call crissu ognin nearen o OR Bex ene IA 29 Automatic System Forwarding 29 RedialingaNumber 30 Displaying Information on Your Phone 31 Date Time Name and Extension Number 31 Outside Party s Name Number 31 UsingaHeadset
5. 29 Redialing a Number 0 000 cece eee eee III 30 Displaying Information on Your Phone 31 Date Time Name and Extension Number 31 Outside Party s Name Number naana 31 Using a Headset 2 AA KANA ew ad DENG DAANG x 32 Accessing Your Mailbox 33 Using Voice Mail Messages 34 Listening to Messages 0 eee eee 34 Undeleting Messages isisi ceses AI EA tee 36 Sending Messages 044 aa eee gu ee eet 37 Canceling Unheard Messages 38 Using Do Not Disturb Mode 39 Using Reminder Messages 41 INT4000 Cordless Telephone User Guide 1 7 INTRODUCTION Now that you know what your INT4000 can do it s time to start using it In this sec tion you ll learn how to make and receive calls transfer calls retrieve voice mail messages and much more STARTING THE PHONE NOTE Before using your INT4000 make sure to raise the antenna of the base unit to the vertical position as show on the right When you pick up the handset and press ZW the ACQUIRING LINK message appears as shown on the right After the connection has been made between the handset and base unit the TALK icon appears on the display Then the screen goes into standby mode and the phone is ready to use If you don t
6. 57 Screening Calls lo ue ma Ex Ru om p xS er ee E 58 Using the Directories 58 Phone Directory llle 58 Voice Mail Directory aaaeeeaa 60 Programming Remote Feature Access 61 Remote Access Password 61 Remote Feature Access 61 2 Agent Help Request 7 227723 aa ee m AA 62 2 Working in Hunt Groups 64 z Hunt Group Calls Enabled Disabled 64 a ACD Hunt Groups 64 e zZ INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to program your phone use directories access your voice mailbox remotely and perform various other functions INT4000 Cordless Telephone User Guide 43 SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults You can however configure many of these settings at any time Phone Configuration Customizable features on your phone include changing volume levels selecting a ring tone and others Changing Volume Levels You can select a low medium high or maximum volume level To change a volume level During a call press on the side of the handset until you hear the desired volume level Selecting a Ring Tone The ab
7. Press the retaining clip in toward the belt clip blade and slide the clip up at the same time Once the belt clip is removed reinstall the cover tab INT4000 Cordless Telephone User Guide 13 Installing the Handset Battery Pack To install the battery pack 1 Remove the battery cover by press ing the latch and sliding the cover down and off of the handset BATTERY COVER 2 Connect the battery pack connec tor observing correct polarity to the jack inside the battery compart ment as shown on the right NOTE Do not exert any force on this connection It could cause dam age to the battery or handset Once you are certain that you have made a good connection then insert the battery pack into the battery com partment Do not pinch the wires 3 Replace the cover and slide it up until it latches into the handset INT4000 Cordless Telephone User Guide Charging the Handset Battery Pack To charge the battery pack 1 Place the handset into the charger unit 2 Verify the CHARGE indicator lights If the CHARGE indicator does not light check to see that the AC adapter is plugged in and that the handset is making good contact with the charger unit contacts NOTE If you are using the INT4000 for the first time fully charge the rechargeable Ni MH battery pack for five hours without interruption CHARGE INDICATOR Checking the Low Battery Indicator When the battery pack in the handset is l
8. If you do not want to use a password skip this step Press EP Voice mail plays back your password if you entered one Press EB to accept the password as entered or press to erase and re enter your password Press to hang up Changing the Voice Mail Message Envelope Whenever you receive a voice mail message voice mail first plays an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below To change your message envelope 1 2 3 Access your mailbox as described on page 33 Press to select the Personal Options Menu Press X again You can then do any of the following e Press to enable or disable the time date option e Press to enable or disable the message source option e Press to enable or disable the message length option e Press to enable all options e Press to disable the entire envelope e Press EP to accept the envelope e Press to return to the Personal Options menu without changing the envelope Press to hang up INT4000 Cordless Telephone User Guide 47 9 ES z o e z Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox ask your System Administrator Depending on the Transfer Method you select transferred calls from voi
9. Press B 3 Dialthe desired mailbox number or group list number 4 Press to accept the subscriber s name 5 Record your message after the tone While recording you have the following options e Press to pause while recording Then press any button to continue e Press to erase and re record your message 6 When finished recording hang up or press to access the following options e Press EP to send the message and return to the voice mail options e Press to replay your message e Press to add to your message e Press to erase and re record your message o m E 3 zZ o A Es m 5 e Press CD to use the special delivery options You can then use one or more of the following options Press to mark the message private This prevents the recipient from forwarding it to other subscribers Press to mark the message certified When the recipient listens to the message you will receive a receipt notice Press to mark the message priority This places your message ahead of all other waiting messages in the receiving mailbox Press to cancel delivery options Press to deliver the message If you want to mark the message cer tified private and or priority you must do so before completing this step You may choose either of the following options Press and enter another mailbox number to send the message to another destination e Press to exit a
10. Saved Messages TRANSFER METHOD Unannounced Screened Announce Only Lp gt MESSAGE OPTIONS Cancel Unheard Messages Recover Deleted Messages EB Listen Recover All Erase All gt LISTENING TO MESSAGES While the message is playing Back Up Pause Move Forward Lower the Volume Play the Envelope Increase the Volume Save the Message Delete the Message Skip to the End After the message Replay to Message Reply to the Message Voice Mail Message B Return Call Q Forward a Copy See Recording Options Listen to Previous Message EB Play the Envelope Listen to Next Message Save the Message Delete the Message LISTENING TO MESSAGES Program Cascade Level O Enter cascade level number then Enable Disable Enter Personal Enter Pager Enter Time of Day a Set Days of Week 3 Monday Friday All Days Individual days 1 7 Select Message Types GG All Messages Priority Messages Part No 935 0357 UCZZ01790EZ Issue 2 November 2003 LULU lnter Tel Inc November 2003 Printed in China
11. i A m 5 Enter your mailbox number and default password NOTE Your mailbox number is your default password 4 If you want a password enter a new password using digits 0 9 up to 12 digits Then press Voice mail plays back your password If you do not want to use a password just press EB 5 Press to accept the entry or press to re enter your password The sys tem prompts you to record your directory name 6 After the tone record your first and last name When finished press EB Do one of the following e Press again to accept the name e Press to replay the name you just recorded e Press to add to your name e Press to erase and re record your name The system then plays a prompt that introduces you to the basic voice mail features Press to skip this introduction INT4000 Cordless Telephone User Guide 19 Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting 1s to tell callers why they have reached your voice mailbox you should include the following information Whether or not you are in the office and where you can be reached When you will be returning calls For callers who do not wish to leave a message how to exit press Gi to return to the operator The following are some s
12. listening 34 receiving 33 sending 37 using DND 40 Messaging Remote 33 More Than One Cordless Telephone xii Moving On 43 Mute Button 25 Muting the Microphone 25 N Notification Days and Times 51 O Off Hook Voice Announce 23 Optional Account Codes 57 Outside calls 23 24 party s name 31 P Paging 55 Passwords 47 changing default 19 Performing a hookflash during a call 55 a directory search 60 Phone Configuration 44 changing volume levels 44 returning to default operation 44 selecting aring tone 44 76 INT4000 Cordless Telephone User Guide turning the handset ringer on off 44 Phone Directory 58 Placing calls on hold 25 conference calls 26 outside calls 23 Primary Greeting 20 Privacy xii Programming cascade levels 50 fax destination 49 feature buttons 56 notification days and times 51 outside number as a feature button 56 remote feature access 61 remote messaging 50 ring intercom always 22 secondary extension buttons 56 Q Queue the Line 22 R Radio Interference xi Range x Receiving calls 22 intercom calls 23 outside calls 24 Record A Call 54 Recording personal greetings 20 45 voice mail directory name 21 46 Redialing a Number 30 Redirect Calls 23 24 29 Reminder Messages 41 Remote access password 61 feature access 61 messaging 50 programming 50 61 Requesting acallback 22 agent help 62 Responding to a Waiting Call 24 Returning to Default Operation 44 Reverse Tran
13. Enter the Headset On feature code DED GEB or the Headset On Off feature code DED EB The display shows HEADSET MODE ON To disconnect a headset 1 Plug the coiled handset cord into the vacant jack 2 While on hook enter the Headset Off feature code DED CD or the Headset On Off feature code DED GAB The display shows HEADSET MODE OFF 32 INT4000 Cordless Telephone User Guide ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your voice mailbox to retrieve it TIP Generally speaking pressing 39 during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can press to skip the person s introductory message and proceed directly to the recording phase Similarly while listening to messages you can press ER to skip the system generated voice prompts and proceed directly to the playback phase You can also press to cancel or return to the previous menu at any menu level When you access your mailbox the system may play one of the following messages e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Message count The system tells you how many messages are waiting to be heard if any and how many are priority messages e Remote Messaging The system indicates whether primary or alternate Remote Messaging is select
14. Enterone of the following Call Forward feature codes All Calls DE If No Answer cecccecees 31556 ai sssrissssi ross DEDE If No Answer or Busy DEDE b Enter an extension number or enter an outside line access code followed by a telephone number C Press to hang up To turn off Call Forward Dial BGB then press CEB AGENT HELP REQUEST Your telephone system may be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is a phone the phone s microphone is automatically muted so that the supervisor cannot be heard unless he or she presses the MUTE but ton If the Agent Help Extension is a single line phone however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press and BEBE vou hear repeating tones the Agent Help fea ture is not available at your phone you already have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in Do Not Disturb Dial the Agent Help Extension number if required Your phone may be pro grammed to
15. Not Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Key Default 395 Group Listen 312 Handsfree On Off 319 Headset On 315 Headset Off 316 Headset On Off 317 Hold Individual 336 Hold System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove Replace 324 Message 365 Message Cancel Message Left 366 Message Cancel Message On Phone 368 72 INT4000 Cordless Telephone User Guide GENERAL FEATURE CODES CONTINUED FEATURE NAME FEATURE CODE NEW CODE Message Silent 367 Microphone Mute On Off 314 Page 7 Page Receive On Off 325 Program Baud Rate 393 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 m gt A zZ z o z e A m INT4000 Cordless Telephone User Guide 73 74 INT4000 Cordless Telephone User Guide A About the telephone system 16 this g
16. SMDR report when ever you place a call e Forced account codes must be dialed before you can place an outside call e Optional account codes can be entered at any time during a call NOTE Your System Administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press and DEDED 2 Enter the optional account code If the account code is not immediately accepted press EB To set an account code for all calls placed from your phone Dial and then the account code If the account code is not immediately accepted press This code will be used for all calls made from your phone until it is disabled To disable the code Dial and press D 9 ES z a 9 z INT4000 Cordless Telephone User Guide 57 SCREENING CALLS NOTE This feature is available only if your telephone system is equipped with a Voice Processing Unit voice mail If your voice mailbox is programmed correctly you can screen calls that are trans ferred from voice mail This allows you to accept and or refuse specific calls Depending on the Transfer Method you use calls from voice mail may be unan nounced announce only or screened calls see page 48 for details If your voice mailbox is programmed for screened calls you have the following options when you receive a transfer e Press to accept the call e Press to replay the announcement e Press to send the c
17. Telephone User Guide Basic Message Display Functions a z ICON FUNCTION ACTION o The connection has been Press to answer or make a call made between the hand set and the base unit 3 The handset ringer switch Press and hold on the side of handset to c is turned off turn the ringer on za Low The handset battery pack See page 15 for information on charging the battery is low and needs to be lt charged co You have received a mes See page 34 for instructions on how to listen to the mes sage sage Basic Button Functions BUTTON IF YOU YOU CAN PG Press Answer a call place an intercom call 22 or hang up cum Press an unlit key or the flashing key Select an outside line or answer a 23 CALL or LINE call Press and dial the destination Transfer a call 27 number Press Put a call on hold 25 Press Change a channel 18 Press Redial a telephone number or save 30 the last number dialed Press Adjust volume during a call or selecta 44 ring tone on standby mode Press and hold fortwo Turn the ringer on off 44 seconds Press Mute the microphone 25 In addition to the buttons identified in the preceding table your phone has a Special button 9 Depending on how your telephone system is configured you may need to press this key before you dial a feature code NOTE Because the telephone system allows customized feature keys your pho
18. User Guide DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE AccESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 Outgoing Call 8 These defaults may differ based on the software version EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Phone Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 m A zZ z o z e A m INT4000 Cordless Telephone User Guide 71 GENERAL FEATURE CODES FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Automatic Line Answer 350 Background Music On Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time and Date 300 Do Not Disturb 370 Do Not Disturb Cancel 371 Do Not Disturb On Off 372 Do
19. base unit You cannot switch to a new handset or a new base unit without having it reprogrammed by Inter Tel Battery Packs The battery packs contain rechargeable sealed Nickel Metal Hydride batteries To reduce the risk of fire or injury to persons by the battery e Use only the appropriate type and size battery pack specified in this user guide e Do not dispose of the battery pack in a fire The cell may explode Check with local codes for possible special disposal instructions e Do not open or mutilate the battery pack The released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed e Exercise care in handling the battery pack to avoid shorting the battery with con ducting materials such as rings bracelets and keys The battery or conductor may overheat and cause burns e Do not charge the battery pack used in this telephone in any charger other than the one provided Using another charger may damage the battery or cause the bat tery to explode e Observe proper polarity orientation between the battery pack and charger unit e Do not short circuit the battery pack xii INT4000 Cordless Telephone User Guide Finding Your Way 2 S SECTION CONTENTS PAGE z Welcome i iex KA orb eR NGA KA a ee REY TERR CREE PRU 2 i About This Guide KARNENG m ree rm Rok ees 3 Oo About Your Phone lesse n nnn 3 es Dialpad and Indicators 4 7 Ba
20. mailbox 5 Press to hang up INT4000 Cordless Telephone User Guide 35 fa m E 3 zZ o A m 5 Undeleting Messages NOTE This feature is available only in versions 5 1 and later software If you accidently delete a voice mail message you can retrieve it within a specific time frame programmed by your System Administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased To recover deleted messages 1 Access your mailbox as described on page 33 2 Press XB for Message Options 3 Press to access undelete options Your options are e Press to listen to your deleted messages and choose which ones to delete or recover After each message you can Press to replay the message Press to reply to the message Press to forward the message to another mailbox Press CD to listen to the previous message Press to play the message envelope Press to listen to the next message Press to recover the message Press Ji to purge the message from your mailbox e Press to recover all of your deleted messages and store them as saved messages e Press to erase all of your deleted messages 4 Press to hang up 36 INT4000 Cordless Telephone User Guide Sending Messages To send a message 1 Access your mailbox as described on page 33 2
21. password 19 reminder message chart 41 Delivery Options 37 Dialing Station Speed Dial Numbers 53 Direct Wall Mounting 10 Directories name 19 21 46 phone 58 search 60 voice mail 60 Disabling account codes 57 hunt group calls 64 paging 55 Display 6 Displaying Information outside party s name 31 speed dial key assignments 53 Displaying Information on Your Phone 31 Distributing Calls 64 DND Do Not Disturb 39 INT4000 Cordless Telephone User Guide 75 E Emergency Calls 24 Enabling hunt group calls 64 paging 55 Ending an ACD Hunt Group Call 66 Entering Account Codes 57 F Fax Destination Number 49 Feature Buttons 56 Features off hook voice announce 23 redirect calls 23 24 ring intercom always 22 speed dialing 52 Finding Your Way 1 Forced Account Codes 57 Forwarding Calls 28 automatic system forwarding 29 redirect calls 29 Frequently Asked Questions FAQ 69 Full Mailbox 33 G Getting Started 17 Greetings 20 45 H Handset Ringer 44 Headset 32 Hold 25 Hookflash 55 Hunt Group Calls Enabled Disabled 64 Hunt Groups 64 Individual Hold 25 Initializing Your Mailbox 19 Installing the INT4000 7 Intercom Calls 22 Introduction 18 43 L LCD Liquid Crystal Display 3 Learning More 67 Listening to Messages 34 Mailbox Almost Full 33 Making calls 22 emergency calls 24 pages 55 Manual Call Forwarding 28 Message count 33 envelope 47 notification 51 search order 49 Messages
22. printed on dialpad buttons 2 9 Press FORWARD twice to leave a space or press BACKSPACE to backspace NOTE To use the BACKSPACE button you must preprogram the feature button feature code 314 on your phone Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button Also to use the FORWARD PREVIOUS NEXT or MSG button your System Administrator must program them in Database Programming e Change to numeric mode Press MSG and then press the dialpad buttons to enter an extension number 4 Press to begin the search To dial a number or feature code while it is displayed 1 Press D 2 The display will time out if the number is not dialed NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 F amp 1 2 A B C 2 3 D E F 3 4 G H x 4 5 J K L a 5 6 M N O Nos 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 The character available depends on the software version INT4000 Cordless Telephone User Guide 59 9 ES z a e z Voice Mail Directory Whenever voice mail asks you to enter a mailbox number you can use the mailbox and extension number directories You can also use these directories to leave a voice message with another user Like the phone directories you don t have to enter the full name because the system finds the closest match based on your entry To perform a directory sear
23. see the TALK icon you may see one of the following e NO SERVICE Indicates that there is no connection to the base unit and you hear an error tone e LINE IN USE Indicates that the line is in use and you hear an error tone You must have a connection between the handset and the base unit to use the phone If the handset does not respond when you attempt to place a call or enter a feature code press to acquire a link NOTE If you have more than one cordless telephone in your office they must operate on different channels Press Gel to select a channel that provides the clearest com munication 18 INT4000 Cordless Telephone User Guide SETTING UP VOICE MAIL To begin using your voice mailbox you need to complete a few basic set up proce dures to initialize your mailbox customize your personal greetings and record your voice mail directory name See page 16 for additional voice mail options Initializing Your Mailbox The first thing you should do is initialize your mailbox This allows you to e Change the default password number to a personal password e Record a name to identify yourself in the company directory e Listen to the voice mail introduction To initialize your mailbox 1 Dialthe voice mail extension number You hear the main menu NOTE If you don t know what the voice mail extension number is check with your System Administrator 2 Press to identify yourself as a subscriber Q m 3 zZ
24. the wall material where the charging unit will be placed zu z 2 z o lt jo 7 5 To mount the charging unit on a wall 1 Insert two mounting screws 1 1 5 inches 3 cm apart as shown on the right Allow about 3 16 of an inch 0 5 cm between the wall and screw heads for mounting the phone 2 Pass one end of the AC adapter cord through the hole of the wall mount stand and plug it into the charging unit as shown on the right Wrap the AC adapter cord around the strain relief WALL MOUNT STAND INT4000 Cordless Telephone User Guide 11 3 Slide the wall mount stand into the notches on the bottom of the charging unit as shown on the right 4 Place the charging unit on the posts of the wall screws and push down until it is firmly seated as shown on the right 5 Plug the AC adapter into a stan dard 120V AC wall outlet 12 INT4000 Cordless Telephone User Guide Attaching the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket for convenient portability To attach the belt clip to the handset 1 Snap the cover tab out of the belt clip notch on the top of the handset 2 Slide the clip into the tab slot as shown on the right The belt clip is designed to fit snugly into the COVER TAB handset zu z z z o mg Oo G 7 5 3 Press firmly until the belt clip snaps into place To remove the belt clip from the handset
25. to be answered 3 When finished press amp ZYf9 To place a non handsfree call that will ring at the other phone until answered Press D before dialing the extension number To program your phone to always send non handsfree calls using the Ring Inter com Always feature Dial BG EB The current status is shown To leave a message if there is no answer or the phone is busy Press and CB BGB Then hang up or wait for their message center to answer See page 34 for more message options NOTE This option applies only if the called phone has a voice mailbox If the phone is busy when you place an intercom call you can do any of the fol lowing e To stay on the line and wait for the phone to become available Do not hang up After a system timer expires you hear music until the phone is available You cannot do this if the called phone is in DND mode e To request a callback queue on to the phone Press CD and hang up When the phone is available your phone rings To cancel the queue request before the call back press CD 22 INT4000 Cordless Telephone User Guide e To use the Off Hook Voice Announce feature if the called phone is programmed for it Do not hang up After the busy signals stop you are automatically con nected and may speak If you hear music or if the phone is in DND mode your off hook voice announce call will not go through This allows you to talk to other phone users on their handsfree s
26. up at that phone or it can be picked up at another phone using the Call Pickup Reverse Transfer feature see page 27 e System Hold places the call on hold in the system You can then pick up the call at any phone that has a flashing button for the call including the phone that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press GDI 2 Press or place another call To place an outside call on System Hold 1 Press and DEO 2 Press or place another call fa m 3 KA e A Es m 5 To return to a call that is on hold Press or the flashing button MUTING THE MICROPHONE To mute the microphone so that you can hear the other party but they cannot hear you this does not put them on hold Press CMA While the microphone is muted the TALK em icon in the dis play flashes To return to the call Press CMATI INT4000 Cordless Telephone User Guide 25 PLACING CONFERENCE CALLS With the Conference feature you can establish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 While on the first call press and to put the call on hold 2 Place an intercom or outside call To place the call on hold press and If necessary repeat this step to place one more call on hold 3 Press CA and EB to join all of the calls together in the conference Duri
27. when handset is placed in the charger unit Make sure the AC adapter is plugged into the charger unit and wall outlet Make sure the handset is properly seated in the charger unit Make sure the battery pack is properly placed in the handset Make sure the charging contacts on the handset and charger unit are clean Conversation is interrupted frequently Make sure that the base unit antenna is fully vertical Move closer to the base unit Check for the LOW BAT warning Warning tone is heard and NO SERVICE message is displayed Move closer to the base unit The handset does not ring Make sure the Ringer switch is in the ON position Battery may be weak Charge the battery pack for five hours Make sure the base unit antenna is fully vertical Move the handset closer to the base unit 68 INT4000 Cordless Telephone User Guide FREQUENTLY ASKED QUESTIONS FAQs Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 This section includes some of the most frequently asked questions If you have prob lems with your phone or voice mailbox refer to this section before you contact your System Administrator or your local Inter Tel dealer How do I program System Speed Dial numbers Only your System Administrator can program System Speed Dial numbers You can however program up to ten Station Speed Dial numbers see page 52 How do I change the time and date on my phone On
28. D that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log into the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls Calls are distributed through an ACD hunt group based on Agent IDs or extensions as described below e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure described on the next page The hunt group calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any phone in the system to log in e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of phones and will send calls to the phones where agents are logged in 64 INT4000 Cordless Telephone User Guide Logging Into and Out of ACD Hunt Groups Agents can log into and out of the ACD hunt group at any time While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log into all of your ACD hunt groups at once using the ACD Agent Login Logout feature code Dial BGB and enter your Agent ID if necessary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a confirmation tone NOTE Thi
29. E If there is no redial number available the display shows NO NUMBER TO DIAL 30 INT4000 Cordless Telephone User Guide DISPLAYING INFORMATION ON YOUR PHONE Your INT4000 has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extension Number You can temporarily display the system date and time your username and your extension number at any time To show the date and time display while on a call in DND etc Press CAD and DOPDO Outside Party s Name Number NOTE This feature is available only in versions 4 4 and later software If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s name number Press and DD fa m 3 KA s A Es m e NOTE If there is no outside party name available the display shows CANNOT ACCESS FEATURE INT4000 Cordless Telephone User Guide 31 USING A HEADSET With an electret headset you can talk on the phone handsfree without using your speaker and microphone NOTE If your headset has a power saver mode make sure the System Administrator has the Headset Connect Tone flag enabled in the telephone system If this flag is not enabled you may miss the first few seconds of incoming calls To connect a headset 1 Insert the headset plug into the vacant handset jack 2
30. OR The character available depends on the software versior WARD once to advance to the next character For example 66 FWD 6667776 enters NORM Note that letters correspond to the letters printed on dialpad buttons 2 9 Press FORWARD twice to leave a space Press BACKSPACE to backspace 52 INT4000 Cordless Telephone User Guide NOTE To use the BACKSPACE button you must pre program the feature button feature code 314 on your phone Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button Also to use the FORWARD PREVIOUS NEXT or MSG button your System Administrator must program them in Database Programming e Press to save the name 4 Dial the extension number or telephone number to be stored e Change to numeric mode Press MSG and then press the dialpad buttons to dial the desired numbers Press for a hyphen for a colon FORWARD to leave a space or BACKSPACE to backspace If your number includes an asterisk pound a hookflash a quick hang up and release or a pause press once for an asterisk twice for a pound three times for a hookflash or four times for a pause Each pause or hookflash counts as one digit You can enter more than one special character in a row by pressing FORWARD between the characters e Press to save the number NOTE To dial outside telephone numbers without first selecting an outgoing line enter a line access code suc
31. Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your password Customizing voice mail prompts NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or System Administrator can tell you how your system differs and how to use the features If you are a System Administrator or if you need additional information not available in this guide refer to the nter Tel Axxess Eclipse Administrator s Guide part no 550 8001 560 8001 m gt A z O z e A m INT4000 Cordless Telephone User Guide 67 TROUBLESHOOTING If your INT4000 is not performing to your expectations please try the steps included in the table below If you are still unable to resolve the problems contact your System Administrator NOTE Do not attempt to service this unit yourself All service must be done by quali fied service personnel PROBLEM POSSIBLE SOLUTIONS Charge light will not come on
32. Wall Mount e Wall Plate Adapter e This User Guide tor If your INT4000 is not performing to your expectations try the steps listed in the Troubleshooting section of this user guide If you are still unable to resolve the problem contact your System Administrator 2 INT4000 Cordless Telephone User Guide ABOUT THIS GUIDE This guide contains instructions for using the INT4000 cordless telephone on the Inter Tel telephone and voice mail systems To help you find information more quickly this guide is divided into four separate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides installation instructions and illustra tions for your phone It includes figures and general information designed to help you find what you need a z z z o mg ie G 7 5 e Getting Started If you need to make a call this is the section for you It not only includes basic phone and voice mail information but it provides instructions on how to perform everyday tasks such as answering calls making calls access ing voice mail etc e Moving On Once you ve got the basics down it s time to move on to the advanced features In this section you ll learn how to program speed dial num bers use remote messaging define secondary extensions and access other help ful features e Learning More This is the place where the answers are With a Frequently Asked Question FAQ
33. When dialing the number you can do one of the following e Use the speed dial directory see page 58 e Use the Station Speed Dial feature see page 52 e Use the System Speed Dial feature see page 54 e Redial the last number you dialed see page 30 Receiving Outside Calls To receive an outside call Press or the flashing button Or lift the handset out of the charger unit To redirect a ringing call to another extension or to an outside number 1 Press CB and CBGEBGD 2 Enter the extension or outside number to which you want to redirect the call See page 29 for more information Emergency Calls To make an emergency call Press the CALL button and dial BEBE to automatically place a call to the pre set emergency number Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone and or you will see a display To respond to a waiting call e To end the current call Press amp ZWWS The waiting call rings in Answer by press ing again e To place the current call on hold Press and then C When the wait ing call rings press again e To have the caller hear DND signals Press and See page 39 for more information about DND mode INT4000 Cordless Telephone User Guide PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one phone It can then be directly picked
34. all to voice mail e Press and then enter the extension number to forward the call to another extension e Press to refuse the call USING THE DIRECTORIES With directories you can use your phone dialpad to find names and numbers You can then use the directory information to make calls access features or leave voice mail messages Phone Directory The phone directory contains a list of the extension numbers System Speed Dial numbers feature codes and the associated names To search for an item you can enter the full or partial name The system will then find the closest match Once the correct match is displayed on your phone you can dial the number or press a button to access that extension or feature 58 INT4000 Cordless Telephone User Guide To perform a directory search 1 Dial apes 2 Press for the intercom directory press for the outside directory or press for the feature directory 3 Enter letters or numbers up to 10 characters as described below e Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters See the chart below The number of times a button is pressed determines which character is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same but ton press FORWARD once to advance to the next character For example 5666 FWD 66337777 would enter JONES Note that the letters corre spond to the letters
35. ample greetings to help you plan your message Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call as soon as possible Thank you Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call when I return Thank you To change your personal greeting 1 2 3 4 6 Access your mailbox as described on page 33 Press to select the Personal Options Menu Press BP Doone of the following e Press to record and or enable your primary greeting e Press to record and or enable your alternate greeting e Press to enable the system default mailbox greeting If you pressed CD continue to the next step If you pressed or the current greeting is played if one exists You can then do one of the following e Press EP to accept the greeting e Press to replay the greeting e Press to add to the greeting e Press to erase and re record the greeting e Press to exit without changing your greeting Hang up 20 INT4000 Cordless Telephone User Guide Recording Your Voice Mail Directory Name Your recorded name is used to identify yo
36. ber for the message that you want 3 While the desired message is displayed press EB 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press EB NOTE If your system is set for 24 hour format you must enter the time appropri ately e g 1400 2 00PM If your system is set for 12 hour display format press for AM or for PM INT4000 Cordless Telephone User Guide 41 To cancel all reminder message requests before they signal you Dial DEDE To clear a received reminder message you hear eight short tones and see a reminder message display Press SD 42 INT4000 Cordless Telephone User Guide SECTION CONTENTS PAGE Introduction occ coc ur y eed ee re x3 ey eR ee 43 Setting Preferences 44 Phone Configuration 44 Voice Mail Options 0 0 0 A 45 Speed Dialing 1 5 24 WG WAG eee dees ER nh I ERR 52 Station Speed Dial 52 System Speed Dial 54 Using Record A Call 54 Paging PEPERIT 55 MakingPages 55 EnablingPaging 55 Performing a Hookflash During a Call 55 Programming Your Feature Buttons 56 Using Account Codes
37. ce mail may be unannounced as usual or one of the following may occur e Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name e Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call see page 58 To change your Transfer Method if allowed 1 Access your mailbox as described on page 33 2 Press to select the Personal Options Menu 3 If using version 5 0 or earlier software skip this step If using version 5 1 or later software press CD for More Options 4 Press XB The system tells you what your current Transfer Method is You can then select the desired Transfer Method as follows e Press to select unannounced transfers e Press to select screened transfers e Press to select announce only transfers e Press return to the Personal Options menu without making changes 5 Press to hang up 48 INT4000 Cordless Telephone User Guide Programming a Fax Destination NOTE This feature is available only in versions 5 1 and later software With the Inter Tel Voice Processing Unit callers can use your mailbox to send you a fax To use this feature you must specify the destination fax number To change your Fax De
38. ch When prompted press the buttons to enter the name The number of times a button is pressed determines which character is entered as shown below When adjoining char acters are under the same button press FWD to advance to the next character For example 5666 FWD 66337777 enters JONES NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L d or 5 6 M N O Nog 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 The character available depends on the software version NOTE If you need help press at any time while spelling a name Voice mail will play a helpful prompt instructing you how to enter a name To use the directory to leave a voice mail message 1 Dial the voice mail extension number 2 Press for Directory Services 3 Enter the desired name as described above and press EP The selected name is played 4 Do one of the following e Press EP to accept the name e Press to hear the previous name in the directory e Press to hear additional information for the selected name if allowed e Press to hear the next name in the directory e Press and spell a new name to search for a different name e Press CD to switch the first last name sort order 60 INT4000 Cordless Telephone User Guide PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and have forgotten to put
39. ches your voice mailbox Because the purpose of this greeting 1s to tell callers why they have reached your voice mailbox you should include the following information e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit They can press 0 to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is I am either on another line or away from my desk and cannot take your call at this time If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call as soon as possible Thank you e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise please leave a detailed message and I will return your call when I return Thank you INT4000 Cordless Telephone User Guide 45 9 ES z a 9 z To change your personal greeting 1 2 3 4 6 Access your mailbox as described on page 33 Press to select the Personal Options Menu Press amp B Do one of the following e Press to record and or enable your primary greeting e Press to record and or enable your alternate greeting e Press to enable the system default mailbox greeting If you pres
40. cords on this product and or accessories contain lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Range The INT4000 cordless phone is designed to achieve the maximum possible range by transmitting and receiving according to the highest specifications set forth by the FCC and IC The INT4000 is rated to operate at a maximum distance with the qualification that the range depends upon the environment in which the telephone is used Many factors limit the range and it would be impossible to include all the variables in the rating The maximum range rating of this phone is meant to be used as a means of comparison against other range claims INT4000 Cordless Telephone User Guide Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless handset or clicking noises in the base unit This interference is caused by external sources such as a TV refrigerator vacuum cleaner fluorescent lighting computer equipment or electrical storm Your unit is NOT DEFECTIVE If these noises con tinue and are too distracting please check your office to see what appliances may be causing the problem In addition we recommend that the base unit not be plugged into a circuit that also powers a major appliance because of the potential for interfer ence In the unlikely event that you consistently hear other voices or distracting
41. d INTER TZL INT4000 Cordless Telephone User Guide Notice This INT4000 Cordless Telephone User Guide is released by INTER TEL INC as a guide for system users and trainers It provides information necessary to properly install program operate and maintain this product The contents of this guide which reflect current Inter Tel standards are subject to revision or change without notice Some packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software For additional information please contact your service representative For sales service or technical support contact your local authorized Inter Tel dealer If you have any questions or comments about this User Guide contact Inter Tel Technical Publications at Tech_Pubs inter tel com All products and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel is a registered trademark of Inter Tel Incorporated Table of Contents CONTENTS IMPORTANT SAFETY INSTRUCTIONS WARNINGS PL SAVE THESE INSTRUCTIONS
42. describes how to install the INT4000 Follow the instruction below Selecting the Location Select a location for the INT4000 that is away from excessive heat or humidity The base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack The base unit can also be mounted on a standard wall plate using the included wall plate adapter Keep the base unit and handset away from sources of electrical noise motors fluorescent lighting computers Connecting the Telephone Cord Plug the telephone line cord from the base unit into a telephone system port Cara 1 EX N TO TELEPHONE SYSTEM BASE UNIT INT4000 Cordless Telephone User Guide 7 a z E z o lt ie c 7 5 Connecting Power to the Base and Charger Units Connect the smaller AC adapter with the yellow ring on the connector to the yellow jack on the back of the charger unit as shown below CHARGER UNIT Connect the other AC adapter to the back of the base unit as shown below BASE UNIT TO TELEPHONE N SYSTEM NOTE Do not route the power cord where it will create a trip hazard or where it could become worn and create a fire or other electrical hazard INT4000 Cordless Telephone User Guide Wall Mounting You can mount your INT4000 either on a standard wall plate or directly on a wall Follow the instructions below Standard Wall Plate Mounting Your INT4000 is desi
43. dial the number automatically If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled The supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone The dis play shows AGENT HELP REJECTED 62 INT4000 Cordless Telephone User Guide To respond to an Agent Help request at a display phone When you receive an Agent Help request your display shows name REQUESTS HELP You can do one of the following e To accept the call Answer as usual Your microphone is muted and you cannot be heard by either party unless you press GUE e To reject the call Dial BGB CD e ES z a e z INT4000 Cordless Telephone User Guide 63 WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of phones that share a common extension number in addition to having individual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your System Adminis trator Hunt Group Calls Enabled Disabled If you are a member of a hunt group you can enable or halt hunt group calls To turn on or off hunt group calls 1 Dial DEDE 2 Press 273 ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution AC
44. dure to log into additional ACD groups if necessary INT4000 Cordless Telephone User Guide 65 9 ES z o e z When you log into a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If this option is not enabled for your hunt group the call will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your phone from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 EITHER Dial BGB to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a con firmation tone OR Dial B B GB One of the following displays appears e f you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF lt hunt group gt The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Press to hang up Ending an ACD Hunt Gr
45. ed mailbox number Your phone may be programmed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call EITHER Press and DEDO OR Press GW 54 INT4000 Cordless Telephone User Guide PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers if your system is equipped with external paging equipment To prevent announcements from transmitting through every phone in the system this fea ture uses page zones Each zone contains a different combination of extensions and external paging equipment and is programmed by your System Administrator Ask your trainer or System Administrator how the zones are programmed and list them here for your convenience BR UN Hr c O 00 QN tA Making Pages To make pages 1 Dial 2 Dialthe desired zone number 0 9 3 After the tone make your announcement 4 Press to hang up Enabling Paging You can enable or disable page receiving for your phone by using the Page Remove Replace feature code If your phone is assigned to more than one page zone all zones are removed or replaced at once you cannot turn off individual zones To turn paging on and off for your phone Press and DEDE PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a q
46. ed when the Remote Messaging feature is enabled see page 61 It also alerts you if a programming error has been detected and or if it encountered busy system resources when attempting to place a Remote Messag ing call Q m 3 zZ ka A Es m 5 To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting press to identify yourself as a subscriber 3 Enter your mailbox number and your personal password if programmed Then press GD NOTE If you do not have a password just press See page 47 for informa tion on programming passwords INT4000 Cordless Telephone User Guide 33 USING VOICE MAIL MESSAGES Once you ve accessed your mailbox the system tells you how many new and saved messages you have You can then listen to messages delete messages save messages etc Listening to Messages To listen to messages 1 2 Access your mailbox as described on page 33 EITHER Press to listen to your new messages OR Press to listen to your saved messages While you are listening to a message you can use the following options Press to skip to the end of the recording Press to back up Press to pause Then press to continue Press to skip ahead Press XB to lower the volume Press to play the message envelope Press Q3 to raise the volume Press to save the new message in your mailbox Press Jy to de
47. ers for easy dialing Each number is stored on your phone Station Speed Dial or in the phone system System Speed Dial and is identified by a location number Once programmed you can then quickly dial these numbers by entering a feature code and dialing the desired location number Because the Inter Tel system supports both Station and System Speed Dial numbers you can have access to over 1000 stored numbers Station Speed Dial You can store up to ten personal speed dial numbers and associated names in Station Speed Dial locations 0 9 If you have programmable feature buttons you can also create Station Speed Dial buttons for one touch speed dialing see page 56 Storing Station Speed Dial Numbers To program your Station Speed Dial locations 1 Dial DEDE 2 Enter the location code 0 9 to be programmed 3 Enter the desired name for the speed dial number as described below e Remain in alphanu meric mode Press the NUMBER OF TIMES BUTTON IS PRESSED dialpad buttons to enter BUTTON 1 2 3 4 5 the desired characters 1 amp 1 See the chart on the 2 A B C i 2 right The number of 3 D a E 3 times a button is pressed E ii determines which char 3 L or 3 acter is entered For M O Nor 6 example 533266 enters 7 P Q R S 7 JEAN When adjoin 3 Lj ii T ii ing characters are ii a Y i located under the same g button press F
48. essages canceling unheard messages 38 Zones Page 55 78 INT4000 Cordless Telephone User Guide NOTE At any menu level you can press to Cancel or return to the Previous Menu or press to Accept ENTERING YOUR MAILBOX EITHER Press IatiB and the MSG button to respond to a message from voice mail OR Call the voice mail exten sion number press VB and enter your mailbox number Enter your password and then SUBSCRIBER MAILBOX MENU Listen to New Message Listen to Saved Messages Send A Message Personal Options Message Options SENDING A MESSAGE Dial the mailbox number reply to a message or forward a message Record your message To pause press To erase press Hang up to send OR Press B tor options RECORDING OPTIONS Replay Add Erase and Re Record O Delivery Options DELIVERY OPTIONS Private Certified Priority Send to Other Mailboxes Send and Exit TALK PERSONAL OPTIONS Primary Greeting Alternate Greeting System Greeting Also see Recording Options Record Greeting Record Directory Name See Recording Options Record Password Change Envelope Settings e Time and Date Message Source Message Length All Options No Options G Remote Messaging G Primary Cascade Alternate Cascade More Options O Fax Destination Message Order Transfer Method MESSAGE ORDER New Messages
49. et and refer servicing to qualified ser vice personnel under the following conditions When the power supply cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance e Do not use the telephone to report a gas leak in the vicinity of the leak INT4000 Cordless Telephone User Guide ix Changes or modifications to this product not expressly approved by Inter Tel or operation of this product in any way other than as detailed by this user guide could void your authority to operate this product Unplug all electrical appliances when you know an electrical storm is approaching Lightning can pass through your household wiring and damage any device connected to it This phone is no exception NOTE Do not attempt to unplug any appliance during an electrical storm NOTICE The INT4000 is not waterproof To reduce the risk of fire electrical shock or damage to the unit DO NOT expose this unit to rain or moisture WARNING The
50. for cleaning e Do not use this product near water for example near a sink or in a wet area e Do not place this product on an unstable cart stand or table The telephone may fall causing serious damage to the unit e Do not block or cover any slots or openings in the base unit to protect the product from overheating This product should never be placed near or over a radiator or heat register or in a built in installation unless proper ventilation is provided e This product should be operated only from the type of power source indicated on the marking label e Do not allow anything to rest on the power cord Do not locate this product where the power cord might be trampled or damaged e Do not overload wall outlets and extension cords as this can result in the risk of fire or electrical shock e Never push objects of any kind into this product through the base unit slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product e Do not disassemble this product to reduce the risk of electric shock Contact qualified service personnel when some service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is sub sequently used INT4000 Cordless Telephone User Guide e Unplug this product from the wall outl
51. gned to be mounted on a standard wall plate To attach the wall mount stand to the base unit zu z z z a mg jo G 7 R 1 Slide the wall mount stand into the notches at the top of the base unit rotate the wall mount stand down and snap it into place as shown on the right 2 Ifyou haven t done so plug the AC adapter into the base unit as previously described 3 Place the AC adapter cord inside the molded channel of the wall mount stand as shown on the right 4 Plug one end of the telephone cord into the LINE jack on the base unit Then place the tele phone cord inside the molded channel s on the bottom of the wall mount stand 5 Plug the other end of the telephone cord into the modular wall jack 6 Place the base unit on the posts of the wall plate and push down until it s firmly seated as shown on the right 7 Plug the AC adapter into a standard 120V AC wall outlet NOTE Do not use an outlet controlled by a wall switch Turning the wall switch off will also turn the base unit off INT4000 Cordless Telephone User Guide 9 Direct Wall Mounting If you do not have a standard wall plate you can mount your phone directly on a wall Before mounting your phone consider the following Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall Ensure the wall material is capable of suppo
52. h as the Outgoing Call code 8 before the outside telephone number To view how your Station Speed Dial buttons are currently programmed 1 Dial Be 2 Press the desired Station Speed Dial button 3 Press EP to exit To erase a Station Speed Dial name and or number Dial EDEDED Enter the desired location code 0 9 Press BACKSPACE repeatedly until the name is erased Press i to continue Press BACKSPACE repeatedly until the number is erased Press EP to exit 9 ES z a e z oa fF o N a Dialing Station Speed Dial Numbers To dial a Station Speed Dial number 1 Select an outgoing line by pressing the CALL button 2 Dial and the desired Station Speed Dial location number 0 9 INT4000 Cordless Telephone User Guide 53 System Speed Dial Your System Administrator can store up to 1000 speed dial numbers in System Speed Dial locations 000 999 To view and or dial System Speed Dial numbers 1 Dial 2 Enter the location code 000 999 for the desired number 3 Press D to dial the number UsiNG RECORD A CALL If your telephone system is equipped with a Voice Processing Unit voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message To use the Record A Call feature while on a call 1 Press and EDEDO 2 If required dial the desir
53. ibed below e Remain in numeric mode Press the dialpad buttons to dial the desired num bers Press for a hyphen or press amp B for a colon Press FOR WARD once to enter a space or press BACKSPACE if you need to backspace e Change to alphanumeric mode Press MSG and then press the dialpad but tons to enter the desired characters Note that letter correspond to the letters printed on the buttons 2 9 The number of times a button is pressed deter mines which character 1s entered For example 33377744432999 enters FRIDAY When adjoining characters are located under the same button press FORWARD once to advance to the next character For example 6 FWD 666 FWD 6632999 enters MONDAY Press FORWARD twice to leave a space or press BACKSPACE if you need to backspace NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C 2 3 D E F 3 4 G H l 4 5 J K L amp or 5 6 M N O or 6 7 P Q R S 7 8 T U V 8 9 Ww X Y Z 9 0 0 The character available depends on the software version NOTE To use the BACKSPACE button you must pre program the feature button feature code 314 on your phone Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button Also to use the FORWARD PREVIOUS NEXT or MSG button your System Administrator must program them in Database Programming 4 P
54. ice Processing Unit voice mail to call you when your mailbox receives new messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully con nects to a device e g pager answering machine etc Because your mailbox can have a Primary and an Alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a message from 5 10 PM on weekdays you can set up a Primary cascade If you also want to receive pages for messages marked pri ority on the weekends you could set your Alternate cascade for all day on Saturdays and Sundays NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed To set up remote messaging 1 Access your mailbox as described on page 33 2 Ifusing version 5 0 or earlier software skip this step If using version 5 1 or later software press to select the Personal Options Menu 3 Press PB NOTE This option is not available if you do not have Remote Messaging enabled 4 Press to set up a Primary cascade or press to set up an Alternate cas cade 5 Do one of the following e To program a cascade level Press and enter the number of the level you wish to program 1 9 You then have the following options To enable or disable the cascade le
55. ility to change your ring tone is helpful in close quartered environments If your ring tone is unique you can quickly identify when a call is ringing on your phone To select the type of ring tone for your phone On standby mode press on the side of the handset until you hear the desired ring type There are three ring tones and vibrate ringer available Turning the Handset Ringer On Off You can temporarily turn the handset ringer off To turn the ringer off In standby mode press and hold on the side of handset for two seconds The Ring Off amp w icon appears in the display Returning to Default Operation You can return your phone to default levels at any time This feature returns volumes to default levels cancels Do Not Disturb manual call forwarding background music and queue requests and restores handsfree mode pages hunt group calls and system forwarding all at once To return your phone to default Dial DD 44 INT4000 Cordless Telephone User Guide Voice Mail Options Your voice mailbox contains personal options that allow you to customize your per sonal greetings directory name password etc NOTE You cannot change your personal options until you have initialized your mail box see page 19 Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You can then select which greeting you want played when a caller rea
56. lete the message from your mailbox When the message has finished playing you have the following options Press to replay the message from the beginning Press to reply to the message If you are using version 5 1 or later soft ware you have the following options earlier versions only leave voice mail messages Press to leave a voice mail message for the caller If the caller had a mailbox number you are asked to verify the destina tion by pressing EB If the number was not associated with a mailbox you are asked to enter a mailbox number If the message was from an outside caller you cannot leave a voice mail message Press to make a return call Your call is transferred automatically to the caller s extension or telephone number if available If the extension number is not available you have the option of leaving voice mail 34 INT4000 Cordless Telephone User Guide If the telephone number is not available you cannot reply to the mes sage Press to forward a copy of the message to another subscriber If you want to include an introduction press CD If not press to forward the message without additional comments Press to listen to the previous message Press to play the introductory message envelope see page 47 for infor mation on envelope options Press to listen to the next message Press to save the new message in your mailbox Press Ji to delete the message from your
57. ly your System Administrator can change the time and date Contact your System Administrator if you notice that the date and time are incorrect How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing is all you need to do If these options don t work contact your System Administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 33 Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amount of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 36 If you attempted to undelete a voice mail within this time frame but you were still unsuccessful your voice mail system may not have sufficient space pro grammed to store deleted messages Or your telephone system may not be using a software version that supports this feature the undelete feature is supported by soft ware versions 5 3 and later Contact your System Administrator to determine if this feature is available How can I set the number of rings that are allowed before the call is sent to voice mail Only your System Administrator can change the number of rings How can I change the name displayed on my phone Only your System Administrator can change the u
58. nal of four fast tones and if they have a display phone see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can be changed by the System Administrator installer or programmer Your trainer or System Administrator will give you a list of the programmed DND messages For convenience you should update the following default list DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 2 01 DO NOT DISTURB 11 OUT OF TOWN TIL 3 02 LEAVE A MESSAGE 12 OUT OF OFFICE a 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 3 05 ON VACATION TIL 15 WITH A GUEST i 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ONA TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display phone will then see IN MEETING UNTIL 3 30 INT4000 Cordless Telephone User Guide 39 To enable DND 1 Dial DEDE 2 Dial the two digit number corresponding to the message you want to use 3 If desired customize the second display line by dialing the desired numbers or letters as descr
59. nd later software The Redirect Call feature allows you to forward any call that 1s ringing on your phone without having to answer the call NOTE You cannot redirect calls to an extension that is in DND or to a restricted out side number To redirect a call to an extension number 1 Press CAB and DEDE 2 Dial the extension number To redirect a call to an outside telephone number 1 Press and EDEDED 2 Enter the outside telephone number Automatic System Forwarding Automatic System Forwarding allows your System Administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can enable or disable this feature on your phone fa m zZ o A Es m e To enable or disable System Forwarding Dial DD INT4000 Cordless Telephone User Guide 29 REDIALING A NUMBER Although most phones redial the last number dialed your System Administrator can program your phone to redial the last number saved To use the Last Number Dialed feature if enabled Press GEMZB A line is selected automatically and the number is dialed To use the Last Number Saved feature if enabled e To save the last number dialed While the phone is idle or while listening to inter com dial tone press QZZI e To redial the saved number After selecting a line press G22Z A line is selected automatically and the number is dialed NOT
60. nd return to voice mail options 7 Press to hang up INT4000 Cordless Telephone User Guide 37 Canceling Unheard Messages NOTE This feature is available only in versions 5 1 and later software You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cancel unheard messages 1 2 3 4 6 Access your mailbox as described on page 33 While listening to the voice mail main menu press for Message Options Press CD When prompted enter the number of the mailbox containing the unheard mes sage Press to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can e Press to replay the message e Press to add to the message e Press to forward the message to another mailbox e Press to listen to the previous message e Press to play the message envelope e Press to listen to the next message e Press to save the message in your mailbox e Press CD to delete the message Press to hang up 38 INT4000 Cordless Telephone User Guide USING Do NoT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your phone except queue callbacks recalls and direct ring in calls When other users call your phone they hear a repeat ing sig
61. ne may have been reprogrammed so that the feature buttons do not match those described in this guide ALSO To use the BACKSPACE button you must pre program the feature button fea ture code 314 on your phone Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button Also to use the FOR WARD PREVIOUS NEXT or MSG button your System Administrator must program them in Database Programming INT4000 Cordless Telephone User Guide 5 Display Your INT4000 has two lines of display with 16 characters per line When your phone is idle this display shows your extension number your username the time of day and the date At other times it may display reminder messages Do Not Disturb DND messages numbers dialed call sources elapsed time of calls current call costs error messages etc Because the display can only support 16 characters you may see a few abbreviations The most commonly used abbreviations are provided in the table below ACCT CODE Account Code CNF Conference DEST Destination DIR Directory DND Do Not Disturb EXT Extension MSG Message RCL Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial TFR Transfer TG Trunk Group a group of outside lines TRNK Trunk an outside line INT4000 Cordless Telephone User Guide INT4000 INSTALLATION This section
62. ng the conference call you can do the following To place the conference on hold Press GIJIDD This places the conference on hold without disconnecting the parties To return to the conference press the flashing button To drop out of the conference Press C4 and EM then hang up This removes your phone from the conference but leaves the other parties connected To add additional parties to the conference Do the following a Press and This leaves the conference parties connected b Place a call to the party to be added to the conference C Press and twice to put yourself and the new party into the conference To end the conference and place all parties on individual hold Press 4 and dial and then press to place all of the parties on individual hold You can then speak to one party at a time by pressing or a flashing button To mute your microphone Press Ub This turns your microphone on or off during the conference If mute is enabled you can hear the conferenced parties but they cannot hear you To transfer the conference to another extension or to voice mail Press and dial the desired extension number Then hang up when you are ready to complete the transfer 26 INT4000 Cordless Telephone User Guide TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone your INT4000 has many advanced options for this feature With your phone you can transfer to another extension
63. ore performing the next step If this happens you must hang up and start again e Ifyou hear four fast tones or repeating fast tones you have pressed an invalid key combination tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step Hang up and try again ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel Voice Processor With the voice mail application you and other callers can send and receive recorded messages from any station or touchtone telephone To use this and other features each user you included is assigned a voice mailbox which usually corresponds to a valid exten sion number You can however have an unassociated mailbox that does not corre spond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your voice mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc see page 45 If a caller reaches your voice mail box they can leave a message hang up or access an attendant In addition the Voice Mail Administrator can program the name for group lists of mailboxes With these lists you can send a message to a group of people by entering one number instead of everyone s individual mailbox number NOTE You cannot cancel unheard unretrieved messages tha
64. oup Call Each time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group You can however end the wrap up session before this timer expires as described below To terminate the ACD agent wrap up period before the timer expires Dial OOGO NOTE If you were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE 66 INT4000 Cordless Telephone User Guide Learning More SECTION CONTENTS PAGE Introduction en uar xe CR arene ian wea Ru ana OR R CR aie A RIEN CER ROS 67 What the Administrators Can Do for You 67 Troubleshooting 68 Frequently Asked Questions FAQs 69 Default Feature Codes 71 INTRODUCTION If you want to know more about your phone and voice mail system this is the section for you With additional information and an FAQ you should be able to find answers to most of your questions WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your phone and or voice mail They have access to advanced programming fea tures and can reset certain settings associated with your phone The types of administrators that can help you with your phone voice mail are as fol lows e System Administrator
65. ow and needs to be charged the LOW message appears on the display The following table shows what to do when the LOW message is displayed WHAT HAPPENS ACTION On a call handset beeps once every three seconds All buttons and func tions are available Complete your call as quickly as possible or replace battery pack within 20 seconds to continue call In standby mode handset beeps every 15 seconds for three minutes None of the buttons operate and you cannot either make or receive a call Replace battery pack before making a call Cleaning Charging Unit Contacts To maintain a good charge it is important to clean all CHARGING CONTACTS charging contacts on the handset and charging unit about once a month Use a pencil eraser or other contact cleaner to clean the battery charging contacts Do not use any liq uids or solvents INT4000 Cordless Telephone User Guide 15 an z E z o mg jo c 7 R ABOUT THE TELEPHONE SYSTEM As you can see your INT4000 and Inter Tel telephone system come equipped with a lot of bells and whistles To help you understand what everything means it is rec ommended that you read the following information before you use your phone e Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls e Many features time out if you wait too long bef
66. peakerphone even though they already has a call in progress on the handset This feature is not available 1f your phone has the Ring Intercom Always feature enabled Receiving Intercom Calls To receive an intercom call Press or lift the handset out of the charger unit To redirect a ringing call to another extension or to an outside number 1 Press Ga and DEDE 2 Enter the extension or outside number to which you want to redirect the call See page 29 for more information Outside Calls With outside calls you can talk to people who aren t members of your phone system When you make an outside call however you must dial any area codes or long dis tance digits that your telephone company requires Q m 3 zZ o A Es m e Placing Outside Calls To place an outside call 1 If necessary lift the handset from its charger unit 2 Press the CALL button 3 Dial the desired number NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 57 4 When finished with the call press EB To request a callback queue on to the line if all outgoing lines are busy when you try to call out 1 When you hear busy signals press CD and ELP 2 When your phone rings press and wait for the other party to answer INT4000 Cordless Telephone User Guide 23 To cancel the queue request before your phone rings Press B
67. ress GAM To cancel DND mode Dial DEDE 40 INT4000 Cordless Telephone User Guide UsiNG REMINDER MESSAGES Never be late for a meeting again With reminder messages you can program your phone up to 24 hours in advance to alert you at a specified time At the programmed time the reminder message signals you with eight short tones and your display shows the message If you are on a call you still hear the tones and the message dis plays for ten seconds Then the display returns after you hang up Reminder displays interrupt but do not affect programming Your phone system can have up to 20 different reminder messages each of which can be changed by the System Administrator installer or programmer Your trainer or System Administrator will give you a list of reminder messages for your system For convenience you should update the following default list O DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 4 01 MEETING 11 CALL ENGINEERING z 02 STAFF MEETING 12 CALL MARKETING o 03 SALES MEETING 13 CALL ACCOUNTING c 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD v 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER To request a reminder message 1 Dial BDO 2 Dial the desired two digit num
68. rting the weight of the base unit Use 10 screws with anchoring devices suitable for the wall material where the base unit will be placed To mount the base unit on a wall 1 Plug the other end of the short telephone Follow step 7 on the previous page to plug Insert two mounting screws 3 15 16 inches 10 cm apart Allow 9 16 in about 3 16 of an inch 0 5 cm between the wall and screw heads KI for mounting the phone as shown on the right NM i Follow steps 2 and 3 on the previous page to plug and secure the AC adapter cord 315 16 in Plug one end of the telephone line cord into the LINE Jack on the base unit Then place the telephone cord inside the molded channel s on the bottom of the wall mount stand Place the base unit on the posts of the wall screws and push down until it s firmly seated as shown on the right cord into a telephone wall jack the AC adapter into a standard 120V AC wall outlet 10 INT4000 Cordless Telephone User Guide Charging Unit Wall Mounting The charging unit is also designed to be wall mounted Before mounting the charging unit consider the following e Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall e Ensure the wall material is capable of supporting the weight of the charging unit e Use 10 screws with anchoring devices suitable for
69. rwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your phone is programmed to allow this To forward calls 1 Dialone ofthe following feature codes Call Forward All Calls All incoming calls are forwarded without ringing at your phone EDEDED Cal Forward If No Answer All incoming calls are for warded if they are not answered before a timer expires NOTE Only the System Administrator can adjust this timer Call Forward If Busy When your phone is busy all incoming calls are forwarded without ringing at your phone EDEDED Call Forward If No Answer or Busy All incoming calls are forwarded if your phone is busy or if you do not answer as described above 2 Do one of the following To forward to an outside telephone number Select an outgoing line and dial a telephone number To forward to an extension number Dial the extension number To forward to your message center Press MSG NOTE To use the MSG button your System Administrator must program them in Database Programming To cancel any call forward request Dial DDS and press ED 28 INT4000 Cordless Telephone User Guide Redirect Call NOTE This feature is available only with versions 5 3 a
70. s feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log into one or more hunt groups using the ACD Agent Login feature code 1 Dial BG BG The display shows AGENT LOGIN ACD NUMBER 2 EITHER Enter the desired ACD hunt group number OR Press to log into all of your ACD hunt groups at once The display shows AGENT LOGIN AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following e To log into ACD hunt group s using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group s that you requested that use the Agent ID you entered in this step NOTE If another Agent ID is already logged in at this phone you hear repeating tones and the display shows DIFFERENT AGENT ID ALREADY USED The other agent must log out before you can use that phone e To login to ACD hunt group s that do not use Agent IDs Press EB The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group s that you requested If you were already logged in the display shows ALREADY LOGGED INTO hunt group gt If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear repeating tones Start over 4 Press to hang up Repeat this proce
71. section and additional information about the phone and voice mail systems you can perform basic troubleshooting and learn more about the system In addition this guide contains an index a list of default feature codes and a voice mail flow chart for easy reference ABOUT YOUR PHONE The INT4000 cordless phone has the following features e Interference avoidance with other 900MHz systems e 900 MHz narrow band FM e Autoscan channel selection up to 30 channels e 16 digit 2 line liquid crystal display LCD e Approximately 6 hour talk time e Approximately 5 day standby time e 3 ring tones and vibrate ringer e Headset jack with belt clip for handsfree operation e Wall mountable base unit INT4000 Cordless Telephone User Guide 3 Dialpad and Indicators The following pages describe the basic functions of the dialpad buttons and message display indicators DEFAULT BUTTON LABEL DEFAULT BUTTON LABEL 1 Headset Jack 9 Hold Button Gimp 2 Message Display 10 Redial Button MB 3 Transfer Button GED 11 Channel Button aim 4 Talk Button EB 12 Special Button 479 5 Numeric Dialpad 13 Call Button 3 GENE 6 Call Button 2 GUB 14 Call Button 4 HED 7 Call Button 1 GUB 15 Ring Type and Volume Button GU 8 Microphone 16 Ringer On Off and Mute Button CMATI INT4000 Cordless
72. sed CD continue to the next step If you pressed or the current greeting is played if one exists You can then do one of the following e Press EP to accept the greeting e Press to replay the greeting e Press to add to the greeting e Press to erase and re record the greeting e Press B to exit without changing your greeting Press to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you To change your directory name 1 2 3 Access your mailbox as described on page 33 Press CD to select the Personal Options Menu Press Your current name is played Press to replay your recorded name Press to erase and re record your name When you hear a tone record your first and last name then press EB Do one of the following e Press EMP again to accept your recorded name e Press to replay your recorded name e Press to add to your name e Press to erase and re record your name e Press to hang up 46 INT4000 Cordless Telephone User Guide Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox To change your password 1 2 3 4 e T Access your mailbox as described on page 33 Press to select the Personal Options Menu Press CD If you want to have a password enter a new password using up to 12 digits
73. sernames assigned to extensions INT4000 Cordless Telephone User Guide 69 m gt A zZ z o z e A m Q7 AT Q8 A8 Q9 A9 Q10 A10 How do I scroll the display screen You must have the PREVIOUS and NEXT buttons programmed on your phone to scroll up and down Your System Administrator must program them in Database Pro gramming Why can t I program a Station Speed Dial number to the button I want It keeps say ing that the button is non programmable Your System Administrator has programmed that button as a non programmable but ton Because you cannot override system programming from your phone you must choose another button Why can t I use one of the features described in this guide There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system software version may not support the feature this guide covers all versions e Your System Administrator may not have enabled the feature for your phone e Your System Administrator may have programmed your phone to block the fea ture If I need further assistance how do I get technical support First contact your System Administrator if you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel dealer All Inter Tel sales service and support are handled at the local level 70 INT4000 Cordless Telephone
74. sfer 27 Ring Intercom Always 22 Ring Tone 44 S Save These Instructions xii Screening Calls 58 Search Order 49 Searching in the Directories 60 Selecting a Ring Tone 44 Selecting the Location 7 Sending Messages 37 Setting account codes 57 preferences 44 remote messaging 50 Setting Up Voice Mail 19 SMDR Station Message Detail Recording 57 Speed Dialing 52 Standard Account Codes 57 Standard Wall Plate Mounting 9 Starting the Phone 18 Station password 61 speed dialing 52 Storing Station Speed Dial Numbers 52 System administrator 67 speed dialing 54 T Terminating the ACD Agent Call 66 Timers 22 To Pick Up Reverse Transfer a Call 27 Transferring calls 27 to an outside number 27 to another extension 27 to voice mail 27 Troubleshooting 68 Turning the Handset Ringer On Off 44 U Undeleting Messages 36 Using account codes 57 defaults 19 41 44 DND 39 feature buttons 56 headset 32 mute buttons 25 off hook voice announce 23 INT4000 Cordless Telephone User Guide 77 record a call 54 listening to messages 34 reminder messages 41 sending Messages 37 the directories 58 Volume Levels 44 W Waiting Calls 24 Wall Mounting 9 Warnings x voice mail messages 34 V Viewing Speed Dial Numbers 53 Voice Mail Welcome 2 directory 60 What the Administrators Can Do for You 67 directory name 46 Working in Hunt Groups 64 message envelope 47 Wrap Up Timer 66 options 45 password 47 Z Voice Mail M
75. sic Message Display Functions 5 Basic Button Functions 5 2 Display AED IIIA Aa 6 INT4000 Installation 7 Selecting the Location 00000 ts e ne 7 Connecting the Telephone Cord 7 Connecting Power to the Base and Charger Units 8 Wall Mounting ou t ny pe nb Dn 9 Attaching the Belt Clip to the Handset 13 Installing the Handset Battery Pack 14 Charging the Handset Battery Pack 15 Checking the Low Battery Indicator 15 Cleaning Charging Unit Contacts 15 About the Telephone System 16 About Voice Mail 16 INT4000 Cordless Telephone User Guide 1 WELCOME Congratulations on your purchase of the Inter Tel INT4000 cordless telephone The INT4000 is designed to work on an Inter Tel Axxess Eclipse and voice mail systems to provide you with access to multiple lines Caller ID and other phone system fea tures To help familiarize you with the features of the INT4000 read this user guide thor oughly Your INT4000 includes the following items e Base Unit e Handset e Telephone Cord e Two AC Adapters e Rechargeable Battery 750 mAh Ni MH e Belt Clip e Charger Unit e Charger Unit
76. stination Number Access your mailbox as described on page 33 Press CD to select the Personal Options Menu Press p for More Options Press XB Enter the number of your fax destination followed by EB EITHER Press to accept the number OR Press to erase and re enter the number 7 Press to hang up DOV Bb o wo Changing the Message Search Order NOTE This feature is available only in versions 5 2 and later software When more than one message is left in your voice mailbox you can change the order in which you retrieve your messages based on the date and time they were received To change the listening order of your messages 1 Access your mailbox as described on page 33 2 Press to select the Personal Options Menu 3 Press B for More Options 4 Press for the Message Search Order 5 Press to change the search order for new messages or press to change the search order for saved messages You have the following options 9 ES z a e z e Press to retrieve the earliest received messages first First In First Out e Press to retrieve the latest received messages first Last In First Out e Press to return to the Personal Options menu without making changes 6 Press to hang up INT4000 Cordless Telephone User Guide 49 Programming Remote Messaging NOTE Your installer or System Administrator must enable this feature on your voice mailbox With Remote Messaging you can program the Vo
77. t are sent using group lists see page 36 16 INT4000 Cordless Telephone User Guide SECTION CONTENTS PAGE Introduction 12 pawa e gx enkku CRX eee ee ee NG 18 Starting the Phone 18 Setting Up Voice Mail 19 Initializing Your Mailbok 19 Recording Your Personal Greetings 20 Recording Your Voice Mail Directory Name 21 Making and Receiving Calls 22 Intercom Calls 2 aaa Ka Sa ae wee aA ie ek RR Rd 22 Outside Calls i Rb neesi peron REDE eee ee dy Sheen inns 23 Emergency Calls 3 425 aX bahag REA ead RE I Ee dre RISK donee 24 2 Call Waiting a Gye aes irasi KNANG DP ER E prit Rh d 24 m Placing Calls on Hold ssssen aaa 25 Muting the Microphone 25 o Placing Conference Calls 26 o Transferring Calls 2 WA 27 To Another Extension llle 27 TI To Voice Mall wir Tage tangi Xp do PE eg ERES PA RA 27 To an Outside Number 27 5 To Pick Up Reverse Transfer a Call 27 Forwarding Calls 28 Manual Call Forwarding 28 Redirect Gall naaa kaa KA KENA ue ies idag Rhee ee eek 29 Automatic System Formwarding
78. transmis sions on your phone you may be receiving radio signals from another cordless tele phone or some other source of interference If you cannot eliminate this type of interference change to a different channel INT4000 Cordless Telephone User Guide Save These Instructions Finally it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such inter ference the base of the cordless telephone should not be placed near or on top of a TV or VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference More Than One Cordless Telephone If you want to use more than one cordless telephone in your office they must operate on different channels Press the channel button GEB to select a channel that pro vides the clearest communication Privacy Cordless phones are radio devices Communications between the handset and base unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways Because of the inherent physical properties of radio waves your communications can be received by radio receiving devices other than your own cordless telephone unit Consequently any communications using your cordless telephone may not be private Base Units and Handsets The handsets are programmed to work with a specific
79. u in the voice mail directory and to verify your mailbox number when messages are addressed to you To change your directory name 1 2 3 a Access your mailbox as described on page 33 Press to select the Personal Options Menu Press Your current name is played Press to replay your recorded name Press to erase and re record your name When you hear a tone record your first and last name then press EB Do one of the following e Press again to accept your recorded name e Press to replay your recorded name e Press to add to your name e Press to erase and re record your name Hang up INT4000 Cordless Telephone User Guide 21 o m E 3 KA o A m 5 MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone With your INT4000 you can make receive intercom and outside calls and make emergency calls Intercom Calls Your extension number allows other people to place intercom calls to you without any extra codes And because every phone in your phone system is assigned an extension number you can call other people in your system quickly and easily NOTE Ask your System Administrator for a list of extensions Placing Intercom Calls To place an intercom call 1 Press and dial an extension number 2 If your call goes through handsfree to a phone s speaker speak after you hear a double tone If you hear continuous ringing wait for the call
80. uick hang up and release 9 ES z a e z To generate a hookflash while using a line Press EID and OOO INT4000 Cordless Telephone User Guide 55 PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed some of your feature buttons may be user programmable If so you can program them with any of the feature codes listed in the back of this user guide or with extension numbers In addition you can combine the feature button and Station Speed Dial functions to program a feature but ton to dial an outside number To program a user programmable feature button 1 Dial DD 2 Press the feature button you want to program 3 Dial the feature code or extension number you want to store under that button Refer to the back of this guide for default feature codes To return all feature buttons to their original default values Dial DEDE To display the current feature button values 1 Dial OGO 2 Press the feature button s you want displayed 3 Press ZTW 56 INT4000 Cordless Telephone User Guide USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature you might be required to enter account codes when you place a call These codes add information to phone record reports that the system will periodically print There are three types of account codes e Standard account codes are automatically entered into the
81. uide 3 voice mail 16 your phone 3 Accessing Your Phone 61 Account Codes 57 ACD Automatic Call Distribution 64 agentIDs 64 hunt group login 65 huntgroups 64 Administrators 67 Agent Help 62 Agent Help Request 62 Alternate Greeting 20 45 Attaching the Belt Clip to the Handset 13 Automatic System Forwarding 29 B Base Units and Handsets xii Basic Button Functions 5 Basic Message Display Functions 5 Battery Packs xii C Call Forwarding 28 Call Screening 58 Call Waiting 24 Callback and Call Waiting 26 Callbacks 22 23 Calls enabling disabling hunt group 64 ending ACD 66 making emergency 24 picking up reverse transfer 27 receiving off hook voice announce 23 redirecting 23 24 waiting for called phone 22 Canceling callback requests 22 unheard messages 38 Cascade Levels 50 Changing call screening transfer method 48 directory name 21 46 fax destination number 49 message envelope 47 message search order 49 personal greeting 46 transfer method 48 voice mail message envelope 47 voice mailbox password 47 volume levels 44 Charging the handset battery pack 15 Charging Unit Wall Mounting 11 Checking the Low Battery Indicator 15 Cleaning Charging Unit Contacts 15 Conference Calls 26 Connecting aheadset 32 power to the base and charger units 8 the telephone cord 7 D Date Time Name and Extension Number Display 31 Default Operation Returning to Default Operation 44 Default Station Operation 44 Defaults mailbox
82. vel Press CD You cannot enable the level until a notification number is programmed To set up or change an extension or telephone number Press SD Then press for an extension number or press for an outside number Then enter the number To set up or change a pager number Press CD Then enter the number INT4000 Cordless Telephone User Guide e To set up the time of day for notification Press D Then enter the time you want the message notification to start and stop Enter the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If enter ing the time in 12 hour format you are prompted to press for AM or press for PM NOTE For 24 hour notification program the starting and ending times to be the same e To set up the days of the week for notification Press GB Then select one of the following Press for Monday Friday Press for all days Press to select individual days You are prompted to press digits 1 7 which correspond to the days Sunday through Saturday e To select all or priority only message notification Press Gg Then press for all messages or for priority messages only 6 EITHER Select another option as described above OR Press JB to save the settings and exit 9 ES z a 9 z INT4000 Cordless Telephone User Guide 51 SPEED DIALING Speed dialing allows you and your System Administrator to store frequently dialed numb
83. voice mail or even an outside line To Another Extension 1 EITHER Press CGD OR Press and dial to place the call on hold at the other phone Dial the desired extension number Wait for an answer announce the call and then hang up If the number is busy there is no answer or the transfer is refused press the flash ing button to return to the caller NOTE If you are receiving a transferred call and the Transfer To Connect option is enabled for your phone you are automatically connected to the transferred caller once the transferring party hangs up If this option is disabled you must press to answer the transferred call To Voice Mail 1 Press CGI 2 EITHER Dial the voice mail extension number and press EE OR Dial the specific voice mail mailbox and press 213 To an Outside Number 1 Press GG Select an outgoing line and dial the desired telephone number Wait for an answer announce the call and then press 213 If the number is busy there is no answer or the transfer is refused press the flash ing button to return to the caller To Pick Up Reverse Transfer a Call 1 Press or lift the handset and dial eB 2 Dialthe extension or hunt group number where the call is ringing or holding You are automatically connected to the call See page 64 for more information about hunt groups INT4000 Cordless Telephone User Guide 27 Q m zZ s A Es m 5 FORWARDING CALLS With the Fo
84. your phone in DND don t worry With the Remote Feature Access you can place your phone in DND or for ward calls from any other phone on the system And if you have a special dial up line you can access your phone features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your phone 1 Dial DEDE 2 Enter your current password followed by EB NOTE Your extension number is your password at default Enter the new password followed by You hear a confirmation tone Enter the new password again for verification followed by You hear a con firmation tone To change the station password using remote programming see the following section Remote Feature Access To access your phone from another phone 1 Dial GOG 2 Enter your extension number 3 Enter your password followed by You can now use any of the following features 9 ES z a e z To change the station password using Remote Programming a Dial DEDE b Enter the new password followed by EB C Enter the new password again for verification followed by EB To turn on DND a Dial DEDOD b Enter the message number 01 20 and enter the optional second line mes sage text C Press to hang up INT4000 Cordless Telephone User Guide 61 To turn off DND Dial BG then press CI To turn on Call Forward a

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