Evolis Pebble Color Card Printer
Contents
1. Copyright warning Users must respect the copyright laws applicable in their country This manual must not be photocopied translated reproduced or transmitted in whole or in part for any reason and by the means that might be albeit electronic or mechanical without the express written authorisation of the company Evolis Card Printer All information contained herein may be subject to modification without prior notice Evolis Card Printer accepts no liability for any possible errors herein nor for any accidental damage or damage caused through the dissemination or the use of this manual 2 Contents Int oduction occ cs acess eani e a E 4 Chapter I Starting up ccc 5 Choice of a location EEEE EEEE EEEE EEEE EEEE EEEE EEEE 5 Unpacking the printer sesane none ingne k a a EAE A ENERE rA 5 Description of the printer and its functions ia 6 Installation of the interface cable and power supply 0 0 000 2c eee 8 Stand by aanaeio ae dates EEEE EEE EEEE EEEE EEEE EEEE EEEE ad cehais dubs bees 8 Ribbon installation mssi nenien Ea a aa EA A a ETER NEE 9 Cardi loading eresse e a teal A E 10 Placing the cards in the feeder 10 Installing the manual feed tray and loading the cards 0 0 2 11 Adjusting the card thickness 5 02 cckdsseetsvsavaxreaceasnests se cescebarveasters 12 Removing the printed cards 0 000 000 t teens 13 Other stages to the installation cc52 riensnmoevacut2. REMEDY FOR BREACH OF THIS LIMITED WARRANTY SHALL BE AS EXPRESSLY SET FORTH ABOVE NEITHER EVOLIS CARD PRINTER NOR THE RESELLER OF THE EQUIPMENT OR SYSTEMS SET FORTH ABOVE SHALL BE LIA BLE TO YOU FOR INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT OR EITHER SIMILAR DAMAGES OR CLAIMS INCLU DING LOSS OF PROFITS LOSS OF USE OR ANY OTHER COMMERCIAL DAMAGE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL EVOLIS CARD PRINTER OR ITS RESELLER LIABILITY FOR ANY DAMAGES TO YOU OR ANY THIRD PARTY EXCEED THE PRICE PAID FOR THE PRINTER REGARDLESS OF THE NATURE OR FORM OF THE CLAIM THE ACTUAL WARRANTY IS GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE FRENCH LAWS IN FORCE EXCEPTED CONTRARY PROVISIONS ACCEPTED BY EVOLIS CARD PRINTER THE BRUSSELS CHAMBER OF COMMERCE IS THE ONLY ONE COURT OF JURISDICTION COMPETENT FOR ANY LITIGATION BOUND DIRECTLY OR INDIRECTLY TO THE ACTUAL WARRANTY 36 Supplies Evolis has a large choice of cards and ribbons as well as various accessories In the following you will find the list of supplies available from an Evolis reseller Monochrome ribbons P N P N P N P N P N P N P N R2011 R2012 R2013 R2014 R2015 R2016 R2017 P N R2018 P N R2019 Black ribbon 1000 cards ro Blue ribbon 1000 cards ro Red ribbon 1000 cards ro Green ribbon 1000 cards ro White ribbon 1000 cards ro Gold ribbon 1000 cards ro Silver ribbon 1000 cards ro Scratch off ribbon 1000 cards
3. ro BlackWAX Black ribbon 1000 cards ro Rubans Multi Panneaux P N R3011 P N R3012 P N R3013 5 Panel Color Ribbon YMCKO Yellow Magenta Cyan Black TT and Varnish 200 cards ribbon 2 Panel Monochrome Ribbon KO Black TT and Varnish 500 cards roll Half Panel Color Ribbon YMCKO Yellow Magenta Cyan Black TT and Varnish 400 cards roll Hologram ribbon P N R4001 Optoseal Hologram Ribbon 350 cards ribbon Cleaning accessories P N A5011 UltraClean Cleaning Kit for complete cleaning of the printer 5 pre saturated cleaning cards 5 swabs 1 box of 40 pre saturated wipes P N A5002 PrinterClean Cleaning kit for cleaning of the transport rollers 50 pre saturated cleaning cards P N A5003 HeadClean Cleaning kit for cleaning the print head 25 swabs P N A5004 DustClean Cleaning kit for maintaining the cleaning roller 1 box of 40 pre saturated wipes 37 Software P N L8001 eMedia Pro Software Software for conceiving and editing badges with connection to databases Plastic Cards P N C4001 Classic Blank White plastic cards 0 76 mm 30mil 5 packs of 100 cards P N C4002 Classic Blank White Plastic Cards 0 50 mm 20mil 5 packs of 100 cards P N C4003 Classic Blank White Plastic Cards with a HICO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards P N C4004 Classic Blank White Plastic Cards with LOCO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards P N C1001 Premium Blank White Plast
4. sure that the Pebble printer is turned on m Connect the USB interface cable to your computer and them to the suitable printer port a The Add New Hardware assistant window appears Then click on the Next button a Click on the option that invites you to seek the best driver for you peripheral and then follow the instructions shown on the screen a The USB driver is now installed Printing parameter setup Before using your Pebble printer it is best to check modify the default parameters of the driver Furthermore if you have options installed you must declare them to the driver Your printer has numerous functions that can be parameterised in the printing manager These printing para meters are accessible a From Start in the Windows bar Parameters and then Printers 1 Select Evolis Pebble 2 In File in the menu bar of Windows select Default Document a From your Windows software 1 In File in the menu bar of your application select Print or Printing Set up Q b a S o Before using the printer make sure that it is correctly selected as the default printer The procedures vary along with the type of software used and the Operating System 15 Selection of the Pebble printer as default Proceed as follows to select the Pebble printer by default 1 Click on Start in the Windows bar select Parameters and then Printers 2 Click on the Evolis Pebble icon and then point to File in the menu bar 3 Select Define defaul
5. the MAX printer Then press on the position top of the feeder until it 6 Remove the ribbon from clicks the printer as shown 8 Press the push button on the control panel for a second 9 The used cleaning card is 7 Close the printer The cleaning starts ejected in the output hopper cover 22 ots Following a cleaning cycle wait two minutes for the cleaner to evaporate completely before using the printer again L QO 2m BS Although the cleaning alert might have been triggered the printer will continue to work It is also possible to trigger a cleaning sequence without waiting for the signal of the light of the printer This is carried out by pressing the push button of the Control Panel for a few seconds In this case first repeat all the operations described above Maintaining the print head Cleaning cycle on each ribbon change Use cleaning swabs Qe The print head is cleaned when the inside of the printer is also cleaned see preceding section However in order to preserve the original printing quality and to reduce the incidents caused by the excessive presence of ink on the surface of the print head it is advised to clean it regularly on each change of the ribbon using the swabs supplied with the UltraClean cleaning kit It is very important to protect the print head and all other related components that are hand led from any electrostatic discharge The print head is a very fragile component of y
6. using the right interface cable for your printer m Check the connection with the computer and the printer Test with another cable of the same type 3 Check that the printer is clean m Clean the inside of the printer the cleaning rollers and the print head if necessary See the Cleaning chapter in this manual 4 Check that the cards are clean m Check that the cards are stored in a dust free place 5 Check that the print head is clean See the procedure for cleaning the print head in the Cleaning chapter of this manual 6 Check the ribbon m Its position in the printer m ts correct run 7 Check the print head a f horizontal lines white appear on the card elements of the print head might be blocked or damaged Clean the print head See the Cleaning chapter for further information m f the problem is not solved after cleaning contact your reseller for a new print head 30 Correcting card jamming Remove the card as follows 1 Open the printer cover and remove the ribbon 2 Remove the card by pressing the push button and or pushing it manually towards the printer outlet If there are several cards push the top one first 3 Replace the ribbon then reclose the printer cover 4 Press the push button on the control panel for one second To prevent card jamming 1 Make sure the cards are correctly adjusted with the right thickness 2 Make sure that the card thickness corresponds to the specificati
7. 7816 2 Pebble Contactless Printer with contactless smart card coupler 1 Under specific conditions 2 Clause governing the use of Evolis ribbons Card types PVC Composite PVC PET ABS and special varnished plastic cards Card format ISO CR 80 ISO 7810 53 98 mm x 85 60 mm 3 375 x 2 125 Card thickness From 0 25 mm 10 mil to 1 mm 40 mil Card feeder capacity 300 cards 0 25 mm 10 mil 100 cards 0 76 mm 30 mil Card output hopper capacity 150 cards 0 25 mm 10 mil 50 cards 0 76 mm 30 mil Resident barcodes Code 39 Code 2 5 interleaved Resident fonts Arial normal 100 Arial bold 100 Printer size Height 192 mm 7 55 Length 396 mm 15 59 Width 235 mm 9 25 Printer weight 5 9 Kg 13 lbs Connections USB and Centronics parallel ports cables supplied Electrical 110 230 Volts CA 60 50 Hertz Environmental Min max operating temperature 15 30 C 59 86 F Humidity 20 to 65 non condensing Min max storage temperature 5 70 C 23 158 F Storage humidity 20 to 70 non condensing Operating ventilation free air 34 Warranty Several factors can affect the warranty of the Evolis Pebble printer notably the use of unapproved consumables and cleaning Carefully read the conditions of the warranty of the printer in the following INSPECTION OF PRODUCT UPON RECEIPT You must examine all components of the Evolis brand card printer delivered to you herew
8. OF CARD or INTERNAL PRINTER PROBLEM m ERROR IN MAGNETIC ENCODING a CARD EJECTION or m The printer to be set to stand by m A test card to be printed m A cleaning cycle to be started 3 amp Q a The push button also enables f Consult the following states of the control panel to determine the activity of the Pebble printer or the nature of the problem State of the lights Interpretation Solution or explanation 0 o o g PRINTER READY The printer is ready to receive data z A g g 0 o PROCESSING The printer receives data from one or several ey A of its interfaces 0 o o g END OF RIBBON m There is no ribbon in the printer o y A m The ribbon has finished a The ribbon has been badly installed in the printer m The ribbon is cut Check the state of the ribbon in the printer If you are have a printing job in course this restarts with a new card NO CARD IN FEEDER a There is no card in the feeder m The thickness of the cards has not been correctly adjusted m The cards are curved m The cards are stuck together m The feeder is not present in the printer or is badly inserted Check the state of the cards in the feeder or make sure that the feeder is present in the printer and correctly inserted Then press the push button for one second The printing restarts i es Gg j gt j D I i GS j b gt WAITING FOR A CARD m The printer is waiting for a card to be inserted TO BE INSERTED Th
9. User s Guide CPB3LE Plastic Card Printer Pebble User s Guide part number A5505 Rev A October 2004 Evolis Card Printer CONFORMITY DECLARATION CONCERNING SAFETY AND ELECTROMAGNETIC COMPATIBILITY Manufacturer name Evolis Card Printer Manufacturer adress 29 avenue de la Fontaine Z I Angers Beaucouz 49070 Beaucouz France Material designation Pebble 3 Year of manufacture 2004 the undersigned Mr Serge Olivier declare that have received the assumption of the above material used and installed in accordance with the notice with the essential requirements of Directives 73 23 CEE and 86 336 CEE modified by 92 31 CEE and 93 68 CEE by the application of the following regulations EN 60950 1 of 2001 EN 55022 Class B of 1998 EN 55024 of 1998 EN 61000 3 2 of 2000 EN 61000 3 3 of 2000 A1 of 2001 Model Pebble conforms to the following specifications FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class B digital device This equipment has been tested and finds to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc tions may cause harmful interference to radio communications However there is no guarantee
10. ahedbesnrverdiiereeieteeeerenumnee ss 13 Chapter I Printing 000 eee 14 Installation of the driver x65 voecanacenuecaedevisnretacacaioeiyreedesiduaisteedvepewemertents 14 For WINdOWS USES o n aeaaaee EEEE EEEE EEEE EEEE 14 For Windows users with a USB interface ac 15 Printing parameter Setup 2 02 c4 venedcanussees bn ilasunerecnsclas E EEEE EEEE EEE EErEE 15 PANIN a a E E ON 18 Chapter IIl Cleaning 0 21 Cleaning the interior of the printer 0 00 00 000s 21 Cleaning the print head aaaeeeaa EEEE EEEE EEEE EEEE 20 Maintaining the cleaning roller 21 Chapter IV Assistance l 22 Interpretation of the printer control panel 0 00 00 cece 22 Printing and interpreting a test card 25 Printing quality problems 26 Correcting card jaMM Ng u eisiea eaea EEEE EEEE EEEE EEEE EEEE 28 Changing a print head sessies i a Eeoae a RE RETE 29 Customer SErVICE ois cxdeincecenteudyddeveecuteh E a E SEEE EEEE O 30 Chapter V Technical specifications 0 31 Chapter VI Evolis Limited Warranty nn 32 Chapter VII o Supplies eee 33 Appendix A Magnetic encoding 34 Appendix B Chip card contact station 36 Introduction We congratulate you on choosing a Pebble printer Pebble printers are the ideal solution for all printing of plastic cards and badges student cards employee badges access control badges membership cards loyalty cards and all other applications requiring color printing on one sid
11. ality that might arise in using your printer If despite this information you are unable to resolve the problem contact your Evolis reseller LD lt D Nothing is printed 1 Check the power supply Make sure m the power supply cable is correctly connected to the printer and connected to a mains socket that works m the printer is under power The green light of the control panel is on m the power supply used is that delivered with the printer 2 Check the card feeder and the card in the printere m Make sure there are cards in the feeder Make sure there is no jamming See this chapter 3 Check the ribbon m Make sure that the ribbon has been correctly installed and that the printer cover is well closed 4 Printing a test card See the point Printing and interpreting a test card in this chapter 5 Check the printer interface cable m Check the connection with the computer and the printer Test with another cable of the same type 6 Check the driver m Make sure there is a driver on your Pebble printer in the Windows parameters 7 Check the printing parameters of the computer m Make sure that the Pebble printer is selected as the default printer See Setting up the printing parameters in the Printing chapter 8 Check the network configuration m f your printer is connected in a network make sure that it is correctly set up in the network envi ronment See the documentation on your network for more in
12. ard is still carried out before a printing Card orientation Cards with a magnetic track must be installed in the feeder so the magnetic stripe faces upwards as follows N l 7 CLIC 1 Remove the feeder 2 Lower the spring system as 3 Put the feeder back in the from the printer as shown and insert 100 printer Then press on the top of shown magnetic cards of 0 76 mm the feeder until it clicks 30mil at most 39 Parameterising the Windows Driver When first installing the Windows driver it is necessary to parameterise the functions of the magnetic enco der The functions of the magnetic encoder are accessible from the Tools dialog box of the driver by clicking the Encoding Definition button Magnetic Encoder dialog box CL ta The Magnetic Encoder dialog box opens on selecting the Teck ba Dies wong EFN Tek t mo Tuk i Encoding Definition button seh uE S m Track format allows us to choose the ISO standard required maa pa a mar for each track See the table in this Annexe for the infor were mation concerning the ISO 7811 standards aera a Coercivity parameterises the magnetic encoder in high HICO or low LOCO coercivity A magnetic track encoded F meemcepmra Teacher peii p keare fame in high coercivity is more resistant to exterior disturbances ae Ae Dat tasia settee a than a magnetic track encoded in low coercivity Direct encoding allows the direct encoding of one or more Prim C
13. bon and locate the all dust by lightly cover cleaning roller rubbing the wipe on the surface of the roller utes amp Following a cleaning cycle wait two minutes for the cleaner to evaporate completely before O using the printer again 24 Breakdowns To satisfy the demands of its customers Evolis provides a complete range of technical assistance services in this manual and on the website www evolis com This section includes information concerning first level repairs on the Pebble printer Interpreting the messages of the control panel Although the Pebble printer has been conceived to work extremely reliably problems may however arise What follows helps you to identify the cause of the possible problems on the installation or use of the printer and to find the means of resolving them Description of the printer control panel A Control Panel is available on the top of the printer Four lights are associated with symbols indicating the printer activity These lights indicate the following i oD 0 0 A U Turned on End of No cardin Cleaning Cover Data reception ribbon the feeder signal open Push button or feeder not present The lights on the control panel are represented in one of the following states o e e J e e SWITCHED ON SWITCHED OFF FLASHING 25 The push button returns the control panel to its original state after dealing with the follo wing cases m ABSENCE
14. dialog box is a Windows control window allowing the selection of the printing port and confir ming the use of the correct driver on the printer The displayed parameters must only be modified by a person with advanced competences Color management dialog box This dialog box enables the printing to be associated with a defined color management profile Printing A large number of Windows applications allow a document to be printed Word Access Excel for Sane mem mesm vas instance In order to familiarise you with putting a fore card on a page and the parameterisation of the prin wah en a ting we propose the following example Hache inn Srienaion A Under Microsoft Word After installing the Pebble printer as default 1 Start Word and in File click on Page setup 2 The Paper dialog box proposes Paper format select Youn Card 18 3 In the Margin dialog box select 0 cm for all margins then in Orientation select Landscape 4 Close the window by clicking OK Your Word window should now be like this You are ready to personalize your card by entering the different composition elements a Logo and Illustration m Identity photo Constant and variable texts m Barcode etc Example Note that this example does not intend to teach the operator about the working of the Word application The only aim is to establish a rela tionship between the design of a card and the parameters management of th
15. e Pebble necessary for its printing 19 a Q SS Parameterising the Evolis Pebble Driver To access the parameters from the Word window 1 In the menu bar point to File and select Print 2 The dialog box tells you that the Evolis printer has been selected Then click on Properties The dialog box of the Evolis Pebble driver opens I Pritt to File The printing parameters for this example are 1 Main dialog box select m Type of ribbon Standard 5 panel ribbon YMCKO m Orientation Landscape m Copy number to be determined 2 Graphic dialog box select a Black panel All black points m Varnish panel All the surface 3 Click on Apply if you modify a parameter then on OK to successively close each dialog box 4 Having returned to the main window click OK to start printing Consult the help of each dialog box if necessary See the Use of on line help paragraph above for further information 20 Cleaning Keep your warranty valid Failure to observe the procedures concerning maintenance in this chapter may lead annuls the war ranty of your Pebble printer and the print head The company Evolis declines all liability if the printer is used under unapproved conditions of cleaning Evolis provides the following cleaning articles under the reference article A5011 UltraClean cleaning kit m 5 cleaning cards pre saturated with isopropyl alcoho 99 m 5 cotton swabs with isopropyl alcohol 99 m 1 distributo
16. e of the card This product comes with a wide range of assistance services from the company Evolis and its partners specially selected to help you effectively and professionally PeB3Le Starting up Choice of a location The Pebble printer must be set up on a flat surface and in a dust free environment Access to the printer must be possible from all directions for its installation and use Unpacking the printer Proceed as follows in unpacking the printer 1 Remove the upper protection foam 2 Lift the printer out of its box remove the protection bag and set it in the chosen place 3 Remove all adhesive from the outside of the printer R It is recommended to preserve all packing material in case the printer has to be C moved or returned The following elements are supplied with your Pebble printer A power supply and supply cable USB interface and Centronics parallel cables A Quick Operating Guide A User s Guide this guide A Pebble CD Drivers amp Documentation A cleaning kit A warranty booklet A certificate of conformity with CE and ECC safety regulations If any of the elements are missing from your package contact your Evolis reseller Description of the printer and its functions We invite you to check the different components of your printer on the following drawings to which we will refer in this manual 0000000000 00900 Output hopper Cover lever Card feeder Control panel Manual f
17. e printer is fitted with the manual feed tray option insert a card in the printer Go to chapter 1 Starting up OO 26 State of the lights Interpretation Solution or explanation o GO o OO 3 Io Wo wa i i e iil PRINTER CLEANING ALERT AFTER 1000 INSERTIONS CG eB PRINTER CLEANING ALERT AFTER 1200 INSERTIONS PRINTER COVER OPEN MECHANICAL PROBLEM be p w pa pao am AD A ENCODING ERROR gt COOLING MODE 0 8 A 27 m The printer has to be cleaned Go to chapter 3 Cleaning m The printer has to be cleaned Go to chapter 3 Cleaning m The printer cover is open Close the printer cover The activity in course restarts m There is a card jammed m A mechanical part in the printer is faulty Press the push button for one second If the problem persists call your Evolis reseller for assistance m The orientation of the magnetic track in the feeder is not correct a The type of encoding has not been correctly parameterised HICO or LOCO Go to Annexe A of this manual for more information m The encoded data do not conform to ISO 7811 or to the parameters pre defined in the properties of the driver Go to Annexe A of this manual for more information Press the push button for one second The printer restarts the magnetic encoding cycle with a new card If the problem persists call your Evolis reseller for assistance m The print
18. eed tray Carrying handle Electrical connector Centronics parallel port std USB port std DB 9 connector optional Collects the printed and or encoded cards Enables the printer cover to be opened and closed Receives the cards for printing Shows the printer activity Enables the cards to be inserted one by one optional Enables the printer to be carried Enables the printer to be connected to its power supply Enables data to be received and sent from and to the computer Enables data to be received and sent from and to the computer Enables data to be received and sent from and to the computer or a coupler to be connected for chip cards personalization Magnetic encoder Cleaning roller Card thickness gauge Thermal print head Identification label Enables cards with magnetic tracks 1 2 and 3 to be encoded Removes all dust before the cards are printed Enables the thickness of the card to be adjusted from 0 25 mm to 1mm Enables the cards to be printed in 300 dpi Indicates the model and the serial number of the printer Printer control panel A contro panel is available on the top of the printer Four lights are associated with symbols indicating the printer activity These lights indicate the following Turned on End of No cardin Cleaning Cover Data reception ribbon the feeder or signal open Pushbutton feeder not present Q Q a SS Refer to chapter 4 of this manual for further information on interpreting
19. formation A blank card is ejected from the printer 1 Check the ribbon a Make sure the ribbon is not finished or cut Replace or reinstall the ribbon if necessary 2 Check the printer interface cablee m Check the printer interface cable m Check the connection with the computer and the printer a Test with another cable of the same type 3 Elements of the print head may be damaged m Print a test card See the point Printing and interpreting a test card in this chapter If the test card fails to print contact your reseller for a new print head 29 The printing quality is not sufficient 1 The contrast and luminosity parameters must be modified m Lack of contrast and color saturation increase the contrast and luminosity parameters in the setup of the driver 2 The type of cards used is maybe unsuitable m Check whether the type of cards used corresponds to the specifications required See the Technical Specifications chapter in this manual for further information m The texture of the card is rough or not perfectly flat m Try printing with another kind of card Partial or incorrect printing 1 Check the parameters defined for the printing m Make sure that no element of your page setup is outside the printing margins m Check the orientation of the document selected in the configuration of the driver Landscape or Portrait 2 Check the printer interface cable m f unusual characters are printed make sure you are
20. he new print head is now parameterised You can reuse your Pebble printer Cd If the print head kit number has not been correctly entered it may cause printer malfunctioning 32 evo tele Customer service com 6 yone If the suggestions given above in this section do not allow you to resolve the problem s connect to evolis com for larger information or contact your Evolis reseller Evolis website If you need extra technical help you will find much information on the use and breakdown of Evolis printers under Support amp Services in the Evolis website This section suggests that you download the latest versions of Firmware of drivers and user manuals videos for the use and cleaning of Evolis printers and FAQ giving replies to the most common questions FAQ Frequently Asked Questions Access to an Evolis reseller For all technical problems unresolved contact an Evolis reseller If you do not know any Evolis resellers connect to www evolis com and send us your request Evolis will give you the address of the nearest Evolis reseller to you When you call an Evolis reseller you must be close to your computer and be prepared to give the fol lowing information m The type and serial number of your printer m The type of setup and the operating system you use m A description of the incident m A description of what you have done to solve the problem 33 Technical specifications Print mode Printer specifica
21. head cooling system is activated The printer stops working for a few seconds As soon as the print head reaches the normal working temperature the activity starts once more Printing and interpreting a test card Printing a test card gives certain technical information about your printer and confirms its correct working We advise you to print it when the printer is put into service and to keep it at hand Printing a test card 1 Make sure there are a ribbon and a card in the printer 2 Press the push button for three seconds All the lights go out 3 Press the push button once more and hold it down 4 The green light of the push button comes on 5 Release the push button as soon as the green light flashes 6 The test card is printed in a few seconds in color if the printer has a color ribbon or in monochro me if it has a black ribbon 7 The printed card is ejected into the output hopper Interpreting a test card The printing of a test card gives the following information m Correct printing of the colors and black a The correct position of the ribbon in the printer a The printer model a The serial number of the printer a The version of the Firmware installed in the printer PeB3Le Model Pebble Printer S N 044501289 Kit Head H 193 27 O0008 Firmware 0445 Evolis Gard Printer weew evolis com 28 Printing quality problems The following information will help you to resolve any problems of printing qu
22. ic Cards 0 76 mm 30mil 5 packs of 100 cards P N C1003 Premium Blank White Plastic Cards with HICO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards P N C1004 Premium Blank White Plastic Crads with LOCO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards Printer accessories P N 5304 Additional Card Feeder capacity for 100 cards in 0 76 mm 30mil P N 5305 Manual Feed Tray for a card by card loading P N A5530 Demonstration Trolley Case P N A5007 Centronics parallel interface cable P N A5017 USB interface cable P N A5008 Power supply P N A5009 Power cord 220V P N A5009 Power cord 110V P N A5019 Power cord UK 38 Magnetic Encoding Introduction Pebble printers with a magnetic stripe card encoder are called Pebble Mag printers The operating mode of a Pebble Mag printer is identical to that of a Pebble printer The magnetic encoder encodes tracks ISO 1 2 and 3 in a single passage and then checks the data Parameterisable in high coercivity HICO or in low coercivity LOCO with a simple click from the Windows driver however the encoders of the Pebble Mag are sent adjusted to high coercivity HICO by default unless specifically requested on the order Location of the magnetic encoder The magnetic encoder is a module installed in the factory on Pebble Mag printers The writing and reading head is placed under the path of the cards and after the print head The encoding sequence of a c
23. ind of card requiring a covering reserve The More options button enables action on certain printing parameters such as the contact and intensity of the colors If you previously selected a black ribbon in the Main dialog box the Graphic dialog box allows you to select Black sensitivity the placement or more or less ink Printing quality the quality of the placement of the ink 17 Tools dialog box PR town tettiesenccrtice ts cowed tee Fe teed Orbe Hrone Geos erin Go Ae Took oo ee ei This dialog box offers first level help for your Pebble Encoder tren printer meet Parte Contd F P Furrer Eai Ti Pande Soa Chewing If your Pebble printer has an option with a magnetic me encoder now proceed to set it up by clicking on the S E Encoding Definition button For further informa _ a tion concerning this printer option consult Annexe A of this manual We also recommend you print a Test Card on the first use and to keep it This card records the information you might be asked for if you call the after sales service Observation The Dialog with printer option is only available if the driver has been installed with the installation program of the CD General dialog box This dialog box is a Windows information window that allows a test page to be printed only to check the communication between the computer and the printer Details dialog box This
24. ith immediately upon receipt In the event that any component is missing damaged or visibly defective you must notify Evolis or the Evolis Reseller who sold you the printer within ten 10 days from the date of delivery of the product If you fail to give notice as required you will be deemed to have accepted the product and waived any claim you may have against Evolis and or the Evolis Reseller with respect to damage or defects discoverable at delivery WHAT IS COVERED Evolis Card Printer Evolis warrants to the original purchaser that the printer printer model mentioned above will be free from defects in materials or workmanship for a period of two 2 years from date of original purchase The original purchaser must be able to demonstrate the purchase or must register the printer on the www evolis com internet site If the printer proves to be defective in materials or workmanship during the warranty period Evolis will at its option repair replace or refund the price paid for the printer A printer that is repaired or replaced under the warranty period will be war ranted for the remainder of the original warranty In order to make a warranty claim you must contact an Evolis Reseller You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the Evolis Reseller The Evolis Reseller will bear the costs of shipping and insuring the printer fr
25. o other Windows application is in course 2 Insert the CD in the cd rom reader 3 Click on Start on the Windows bar select Parameters and then Printers 1 Double click on the Add printer icon 2 Click on Next until the list of manufacturers is displayed 3 Click on Disk provided then on Install from 4 Select the letter of the drive corresponding to your cd rom reader 5 Click on Continue 6 In the tree of the Cd rom reader double click on the Drivers list 7 Double click on the repertoire corresponding to your Windows environment 8 Select the youn ini file 9 Click on OK The name of the printing manager will appear 10 Continue with the installation following the instructions shown on the screen When you install the driver manually as shown above the Dialog with printer option in the Tools tab is deactivated The installation of a driver under NT 4 0 Xp 2000 may be subject to the authorisation of the administrator as a function of the login system If your printer is connected via a parallel interface cable the driver installation is complete at this time If your printer is connected via a USB interface cable go to the following section For Windows users with a USB interface and follow the instructions 14 For Windows users with a USB interface 1 Install the driver following the instructions supplied in the preceding section For Windows Users 2 Install the USB driver a Make
26. om the repair location to the address from which the printer was shipped WHAT THIS WARRANTY DOES NOT COVERED Evolis is not responsible for warranty service should the serial number label be removed from the printer Evolis is not responsible for warranty service should the printer fail to be properly maintained or fail to function properly as a result of Non observance of the installation instructions described in the printer manuals Duty cycle abuse with cleaning of the printer and or print head not conform with the instructions described in the printer manuals Use of uncertified Evolis consumables For instance the use of uncertified Evolis ribbons may affect the quality and reliabili ty of the printing works by causing poor quality printouts or may even affect the operation of the printer The warranty covers no material damage or quality problem caused by the use of uncertified Evolis ribbons All printer modifications or adaptations not expressly reported to and approved by Evolis The use of options not manufactured supported by Evolis The use of printing support cards not supported by Evolis Improper shipping the resending of the printer in any packing that is not the original packing Damage caused by disasters such as fire flood and lightning Service other than by an Evolis Reseller or Evolis Authorized Service Provider 35 Repairs adjustments or parts replacement required due to accident abu
27. ome a 1 Ha j Cz D magnetic tracks from this window simply by selecting them and entering the data to be encoded Click on the Execute encoding button to start the encoding cycle Automatic extraction allows cards with magnetic tracks to be encoded from Windows applications such as Word for example A text field surrounded by the characters I and I or another character to be defi ned by the user may be interpreted as an encoding command by the driver To work properly the magnetic track must be moulded in the card Never use a card with a O Only use cards with magnetic tracks conform to ISO 7810 and ISO 7811 glued magnetic track Cleaning of the magnetic encoder The head of a magnetic encoder needs regular cleaning to be able to assure the integrity of the data encoded in the cards The magnetic encoder is cleaned when the printer is the object of a cleaning sequence with the pre saturated cards refer to the Cleaning chapter in this manual for further information Repeated passes of the cleaning card inside the printer clean the card transport rollers the cleaning roller and the reading wri ting head of the magnetic encoder If between two printer cleaning sessions every 1000 cards inserted the reading writing process has failed with more than one card it is recommended to manually start a printer cleaning process refer to the Cleaning chapter of this manual for the pro cedure to be foll
28. ons in the Technical Specifications section of this manual 3 Check that the cards are not curved 4 Make sure that the cards are not stuck together Changing a print head Pebble printer print heads may be changed simply and effectively without any tools or special adjustments o Before changing a print head make sure the printer is turned off Stage 1 Removal of the faulty print head j 2 With one hand push the metal partat 3 Disconnect printer cover the back under the cover and with the the cable and locate the other turn the two forks to remove the from behind print head print head from the head arm the print head 31 Stage 2 Installation of the new print head 1 Take the new print 2 Insert the head vertically in head and insert the the two guides 4 Close the printer cover The cable in its 3 Turn the print head to clip print head is now installed housing it in the metal part Stage 3 Parameterising the new print head 1 Make sure that the printer is turned on and connected to a computer where the Pebble driver has been installed 2 In the driver properties click on the Tools dialog box 3 In the part Dialog with printer enter the following Pkn x x the kit number of the print head recorded on a transparent label on the print head Example if the kit number of the print head is 179 004 00048 the following command must be entered Pkn 179 004 00048 4 T
29. our printer To void it being damaged Before cleaning the print head disconnect the printer from the power supply m Observe the cleaning cycles Never place the print head in contact with sharp or metal objects m Avoid the surface of the print head coming into direct contact with fingers The result could be altered printing quality or even damage to the print head 2 Open the printer cover and locate the print head Then gently rub the swab from left to right on the print head for a few seconds 1 Use a new swab and press the middle of the pipe until it clicks tes FA Following a cleaning cycle wait two minutes for the cleaner to evaporate completely before using the printer again 23 Maintenance of the cleaning roller Cleaning cycle on each ribbon change lt 7 Use cleaning wipes Your Pebble printer has a cleaning roller Its adhesive surface holds the dust caused by the cards Although this roller is maintained when cleaning the inside of the printer it is nevertheless advised to clean it regularly and simply with a wipe provided in the cleaning kit to ensure that the surface of the cards is perfectly clean QS To maintain the cleaning roller 1 Open the printer 2 Remove the 3 Clean the roller witha 4 When the roller is dry cover If there is one cleaning roller from wipe from your put it back in the remove the printer the printer cleaning kit Eliminate printer and close the rib
30. owed ISO 7811 encoding standards Track no Field separator Track density Types of characters Number of characters track 1 A 210 bpi Alphanumerical ASCII 20 95 79 track 2 75 bpi Numerical ASCII 48 62 40 track 3 210 bpi Numerical ASCII 78 62 107 1 Bit s per inch Except the character 3 Including the Start Stop and LRC characters These characters are generated automatically by the magnetic encoder 40 Smart Card Contact Station Introduction Pebble printers with a Smart Card Contact Station are called Pebble Smart printers The working mode of a Pebble Smart printer is identical to that of a Pebble printer The Smart Card Contact Station of the Pebble Smart enables the chips to be programed to the ISO 7816 2 standards Location of the Contact Station The Contact Station is a module installed in the factory on Pebble Smart printers The Contact Station is positioned over the path of the cards and before the print head To contact the Station the chip card is placed under it and is pushed up ES The programming sequence of a chip is always carried out before the card is printed o Only use chip cards conform to ISO 7816 2 Never print on the chip Card orientation Chip cards must be installed in the card feeder so that the chip is downwards as shown below 1 Remove the feeder 2 Lower the spring system as 3 Put the feeder back in the from the printer as shown and insert 100 chi
31. p printer Then press on the top shown cards of 0 76 mm 30mil at of the feeder until it clicks most chip downwards 41 Interface of the Contact Station The Pebble is fitted with a DB 9 female connector on the back of the printer This connector directly connected to the Contact Station inside the printer is also connected to an external coupler to pro gram the chip DB 9 Connector USB or External Coupler Serial Port USB DB 9 Connector pins Chip card contact points CI VEE C2 reset to 0 C3 Clock C4 reserved C5 Ground C6 Vpp C7 E S C8 reserved C9 Ground when the chip is commuted with the Contact Station O oN onon Aa WN A sequence of commands must be sent via the interface of the printer to insert a card in the printer and then place it under the Station to establish contact The command sequence is the following Sending the Sis sequence One card is moved from the feeder to the Contact Station and stops under it The card is pushed up to come into contact with the Station The printer connects the Contact Station to the DB 9 connector The chip may be programed via the serial or USB interface of the computer and the external coupler Q OS Check the Programming Guide of the Pebble printer to obtain more complete information on how to program a chip card 42
32. r box with 40 pre saturated cleaning wipes Cleaning the interior of the printer amp Cleaning cycle every 100 cards inserted Use pre saturated cleaning cards G When interior cleaning of the printer is necessary every 1000 cards inserted the cleaning light comes on as follows Status after the insertion of 1000 cards goer L o A A If the printer has not been cleaned after the cleaning light has come on it will begin to flash when a fur ther 200 cards have been inserted In this case the cleaning light flashes as follows Status after the insertion of 1200 cards Ji J 66 6 o A When the light flashes the interior of the printer must be cleaned without delay under 5 o cards Otherwise the warranty of the cleaning head will be cancelled 21 Cleaning the interior of the printer This simple cleaning system requires the use of pre saturated cleaning cards specially conceived for the prin ter A cleaning kit with samples of these cards is provided with your Pebble printer By repeatedly passing the card inside the printer the card transport rollers the cleaning roller the print head and the magnetic head option are all cleaned 1 Remove the feeder from 2 Remove the cards in the 3 Take a new cleaning card the printer as shown feeder and insert it in the feeder as shown 4 Make sure that the feeder 5 Put the feeder back in the is adjusted to
33. se unauthorized modification or maintenance of the printer or the use of peripherals supplies or software that are not supplied by Evolis will be charged using Evolis current rates Postage insurance or shipping costs incurred in presenting your Evolis printer for warranty service are your responsibility If a claimed defect cannot be identified or reproduced in service you will be held responsible for cost incurred Evolis is not bound by any obligation to repair replace or reimburse while the customer does not return the faulty product to Evolis If Evolis is unable to repair the faulty material covered by the warranty Evolis will proceed to replace it with a new or second hand product as long as the functions are at least the same as those of the original product it replaces No goods may be returned to Evolis without an RMA Return Material Authorisation number To obtain an RMA number contact an Evolis Reseller or an Evolis Authorized Service Provider For all goods returns the Evolis Reseller or the Authorized Service Provider may ask you to provide proof of purchase of the material You are responsible for all damage caused in resending in unsuitable packing Evolis Card Printer may refuse to accept recep tion of the goods PRINT HEAD WARRANTY Evolis warrants that under normal use and service the thermal print head supplied with your printer shall be free from defects in materials and workmanship for a period of two 2 years from
34. stalling the manual feed tray and loading the cards The Pebble printer may be optionally fitted with a manual supply tray for inserting cards one by one The manual supply tray is installed as follows 1 Remove the feeder from the printer as shown 2 Using the lever adjust the thickness of the card to MAX 3 Place the manual supply tray in the printer as indicated Then press on the top of the tray until it clicks Adjusting the card thickness The Pebble printer is fitted with a manual adjustment system for the thickness of the cards that is acces sible either from inside the printer or when the cover is open Say Pebble printers accept card thickness lt SS from 0 25 mm 10mil to 1 mm 40mil Factory setting for card thickness is 0 76 mm 30mil 11 To adjust the thickness of the cards using the feeder cage 1 Remove the feeder 2 Adjust the thickness 3 Put the feeder back in the from the printer as of the cards used by printer Then press on the top shown moving the handle from of the feeder until it clicks right to left on the required card thickness To adjust the card thickness from inside the printer 1 Open the printer 2 Remove the ribbon if there 3 Reinstall the ribbon in the cover by pressing the is one in the printer Then printer and close the cover opening lever and adjust the thickness of the then turn it cards used by moving the handle from right to left on the required card
35. t and close the window Definition of the properties of your Pebble printer Different dialog boxes enable you to m Perform adjustments such as the orientation and the printing quality Manage the different printing modes and the use of suitable printing ribbons m Select the printing port m Activate the different control and maintenance functions of the printer Use of on line help A help file guides you in the use of each of the printing management parameters depending on the different printing modes and criteria retained In order to familiarise you with these parameters we recommend you consult this help before any modification Main dialog box Ih vole Pebble Properties E Faj j This dialog box enables you to select Beea Ehaing Foe awewe Type of ribbon the type of ribbon used ees aad ee le anes Orientation the orientation of the printout in portrait eerie enna a or landscape and the rotation of the printout 180 CO Kia paa oka bban 112 VAC Copies the number of copies required of the card mae C Terb EOI m C kinoene Hokagi Abben H I Faridia Sat ten EA C Prik ig I Rose be 160 PesaLe El 16 Graphic dialog box If you previously selected a color ribbon in the Characteristics dialog box the Drawing dialog box allows you to select Black panel the use of the black panel Varnish panel the varnish application of a color rib bon depending on a deliberate choice or a k
36. that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged to try to correct the interference s by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Evolis Card Printer may cause harmful interference and void the FCC authorization to operate this equipment ae tigen wee Signature agr Full name Serge Olivier Title Technical manager Date September 2004 Brands Evolis Pebble and Pebble are brands of Evolis Card Printer Microsoft is a North American trademark of Microsoft Corporation Windows is a trademark of Microsoft Corporation Macintosh and Mac are trademarks of Apple Computer Inc Mac OS X is a trademark of Apple Computer Inc eMedia Card Designer is a trademark of Mediasoft Technologies Copyright Information October 2004 Evolis Card Printer All rights reserved
37. the date of original purchase of the printer In the event a warranty claim is submitted for a defective print head Evolis reserves the right to inspect the printer the print head and your blank or and printed cards for the purpose of verifying that any such claim defect has not been caused by non Evolis certified ribbons or cards that do not meet Evolis specifications or by foreign particles or substances which have caused abrasion damage Evolis decision in any such claim shall be final In the event you believe a print head is defective you should call an Evolis Reseller or Authorized Service Provider for assistance In the event the print head is found to be defective Evolis as its sole obligation under this warranty will replace the defec tive print head or refund the purchase price of the print head The replacement print head will be warranted for the remain der of the original warranty SPARE PARTS WARRANTY Evolis warrants that all spare parts shall be free from defects in materials and workmanship for a period of six 6 months unless otherwise stated from the date of purchase This warranty no longer covers the product if it is modified poorly installed poorly used or damaged by accident of neglect LIMITATION OF LIABILITY THE FOREGOING WARRANTIES ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE PURCHASER S SOLE
38. the messages of the control panel Installation of the interface cable and power supply o If you wish to use your Pebble printer with the USB port install the Windows driver before connecting this port 1 Connect the interface cable supplied with your printer as indicated in the following 2 Connect the other end of the cable to the corresponding port on your computer 3 Connect the cable from supply to supply and then connect the power cable to the printer 4 Then connect the end of the power supply cable to an earthed socket 5 The printer is under power The light on the control panel comes on and the print head rises and falls to indicate the correct mechanical working of the printer If the light fails to come on this means that the installation has not been carried out correctly or possibly that the printer is not working pro perly Check the installation Turn off the printer by pulling the plug out of the socket which must always be accessible This product must be connected to an electrical installation that is cor rectly protected and grounded FI Laite on liitett v suojamaa doitus koskettimilla varustettuun pistorasiaan NO Apparatet m tilkoples jor det stikkontakt SE Apparaten skall anslutas till jordat uttag This product is also designed for IT power distribution system with phase to phase voltage 230V Stand by The Pebble printer may be left in stand by at any time by pressing the p
39. thickness 12 Removing the printed cards The Pebble printer is fitted with an output hopper with a capacity for 50 cards in 0 76 mm 30mil format This is intended to receive the printed and or encoded cards 1 Locate the output hopper 2 Remove the printed and or encoded cards as shown Other stages to the installation You have now completed the installation material of your Pebble printer For the moment we would urge you to carry on reading this manual and we would inform you that there are still two extra stages to be followed to make your Pebble printer fully operational a Installation of the driver a Printer cleaning 13 Printing Installation of the driver Before using your Pebble printer you must install its driver Reminder the driver and Pebble printer operate under Windows 2000 NT 4 0 and Xp The CD contains a tool that automates the installation of the driver This tool installs the right driver for your setup For Windows users 1 Start Windows making sure that no other Windows application is in course 2 Place the CD in the cd rom reader of your computer 3 On starting the CD displays a main menu Click on the flag corresponding to the required language 4 Click on the Driver installation option of the menu The driver is installed automatically Likewise if the installation program is not executed automatically use the following instructions 1 Start Windows making sure that n
40. tions Print speed Resolution Printer colors Software supplied Windows drivers Macintosh drivers Warranty Ribbon types Card loading modes Options Other models Other specifications Color dye sublimation and monochrome thermal transfer Edge to edge printing standard Integrated ribbon saver for monochrome printing 150 cards hour in full color YMCKO Up to 1000 cards hour in monochrome 300 dpi 11 8 dots mm Glacier Lagoon or Ruby eMedia Card Designer for designing and editing badges Compatible with Windows NT 4 0 2000 and Xp For Windows NT 4 0 2000 and Xp For Mac OS X v10 2 and v10 3 Printer 2 years Print head 2 years unlimited number of prints Monochrome ribbon 1000 cards roll Colors available black blue red green white gold silver and scratch off BlackWAX monochrome ribbon for ABS and special varnished plastic cards 1000 cards roll 2 panel black monochrome ribbon KO 500 cards roll 5 panel color ribbon YMCKO 200 cards roll Half panel color ribbon YMCKO 400 cards roll Hologram ribbon 350 cards roll Automatic with feeder or hand feed HICO LOCO magnetic stripe encoder 3 tracks ISO 7811 field upgradeable Serial port available upon study Hand feed cartridge 100 card additional feeder Suitcase for demonstration Cleaning kit Pebble Mag Printer with HICO LOCO magnetic stripe encoder ISO 7811 Pebble Smart Printer with smart card contact station ISO
41. ush button as indi cated The green light on the push button goes out To reactivate the printer press the push button for one second The green light on the push button comes on OS The printer automatically goes into stand by after 10 minutes of inactivity 8 Ribbon installation 1 Open the printer cover by pressing the opening lever then turn it 2 Install the ribbon in the printer as shown 3 Close the printer cover The ribbon must be correctly installed for the printer to work Only use Evolis ribbons Evolis o declines all responsibility if the printer or the print head are damaged through the use of an unapproved ribbon The ribbon is automatically positioned each time the cover is opened Card loading Placing the cards in the feeder 1 Remove the feeder from the printer as shown 2 Lower the spring system as shown and insert 100 cards of 0 76 mm at most N CLIC 3 Put the feeder back in the printer Then press on the top of the feeder until it clicks Card thickness e Pebble printers admit cards with a thickness of 0 25 mm to 1 mm Advice on card selection e Only use the type of cards appearing in the Technical Specifications in this manual e Do not touch the printing surface of the cards as this would affect the quality of the printing e Do not use damaged or folded cards or cards with a raised texture e Always keep new cards in a clean dust free place 10 In
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