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Promise 15 Bays UltraTrak RM15000 (ULTRATRAK RM15000) SCSI Drive Case

1. SCSI OUT SX4000 SCSI Output Connector SCSI OUT TERM K SX8000 SCSI Output Connector Figure 36 SCSI Terminator Installation 50 Chapter 4 SX4000 8000 Setup Daisy Chaining Multiple UltraTraks Use a standard 68 pin SCSI 3 cable assembly to attach the array to the SCSI chain Attach each cable to the individual units to be connected on the SCSI bus Ensure that each device has a unique SCSI ID see page 58 and that the last UltraTrak has a terminator avai SCSI Terminator Cabl able on last UltraTrak a p Computer or UltraTrak SX4000s Workstation Figure 37 Daisy Chaining several UltraTraks together 51 UltraTrak Series User Manual Daisy Chaining with Other SCSI Devices This procedure is essentially the same as the procedure outlined above for multiple arrays Refer to the manual associated with the other device or devices for additional information that may be pertinent to that unit Ensure that each device has a unique SCSI ID see page 58 and that only the first and last devices are terminated Some devices have an internal SCSI termination function that takes the place of an external terminator attached to the SCSI connector SCSI Cable Computer or UltraTrak RM8000s Workstation SCSI Termination on last device Figure 38 Daisy Chaining UltraTrak
2. 160 Chapter 10 UltraTrak Maintenance 15 Inside the fan assembly opening disconnect the four wires from the main switch above 16 Carefully slide the old power supply out of the chassis 17 Carefully slide a new power supply into the chassis Blue Wire White Wire Brown Wire Black Wire 18 From underneath the chassis connect the black and white wires to the main power switch above right Be sure each connector makes a proper connection 19 Reach inside the fan assembly opening and connect the blue and brown to the main power switch above left Be sure each connector makes a proper connection 20 Reach inside the fan assembly opening and connect the two wire connector from the front panel light at the backplane 21 Install the screw to attach the ground wire 161 UltraTrak Series User Manual 22 23 24 25 26 27 28 29 30 31 32 Carefully slide the power supply toward the back of the chassis Install the four screws to attach the power supply All four are at the back of the chassis Reinstall the switch cover Push the connections and wires in around the retention bracket Inside the fan assembly opening reconnect the five power connectors to the backplane Insert the fan assembly into the slots in the chassis Connect the four fan power connectors Turn the two large screws to secure the fan assembly Slide the cover into place and install the six screws to attach the
3. 2 3 4 From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 54 At the Configuration menu press W to move to Configure SCSI then press SEL to enter In the Configure SCSI menu press W twice to move to SCSI Base Mgt SCSI ID SCSI Base Mgt Enabled Figure 43 UltraTrak s SCSI Base Mgt must be Enabled for In Band SCSI 6 7 8 Press SEL to toggle between Enabled and Disabled Choose Enabled above Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak Note For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 60 Chapter 4 SX4000 8000 Setup Install the Promise RAID Console INF File Windows only Follow the procedure below to install the Promise RAID Console information INF file onto your RAID Host PC running Windows This procedure does not apply to other operating systems 1 2 3 Boot the UltraTrak s and be sure SCSI Base Mgt is Enabled Boot the RAID Host PC After Windows starts the Found New Hardware Wizard will appear In the Hardware Wizard dialog box select Install from a list of specific location and click Next
4. In Search and Install Options dialog box select Don t search I will choose the driver to install and click Next In the Hardware Type dialog box select System Devices from the list and click Next In the Select the Device Driver dialog box click Have Disk In the Install From Disk dialog box click the Browse button and navigate to the fastcon INF file from the UltraTrak CD Select fastcon and click Open In the Install From Disk dialog box click OK In the Select the Device Driver dialog box click Next In the Completing dialog box click Finish 61 UltraTrak Series User Manual 62 Chapter 5 RM15000 Setup Getting started with the UltraTrak consists of the following steps Unpack the UltraTrak storage subsystem see below Mount UltraTrak RM15000 in a rack page 64 Install Hard Drives page 65 Connect the SCSI Cables page 69 SCSI Termination page 69 Connect the Power page 73 Enter or Change the Password page 75 Create an Array Page 76 Assign a SCSI ID or LUN page 78 Activate In Band SCSI page 80 Install the UltraTrak INF file on your RAID Host PC Windows only Page 81 Unpack the UltraTrak Open the UltraTrak box and carefully remove the UltraTrak unit and accessories from the box Be sure to remove the packing foam from within the UltraTrak door The UltraTrak and accessories include the following items Sa 2 ON oS Ore oO Rz O e UltraTrak RM15000 Unit
5. a replace the product with a conforming unit of the same or superior product b repair the product c recover the product and refund the purchase price for the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data
6. To change the SCSI Base Management setting do the following 1 2 3 From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to select it Enter the password at the prompt see Enter Password on page 14 At the Configuration menu press W to move to Configure SCSI then press SEL to enter In the Configure SCSI menu press W twice to move to SCSI Base Mgt SCSI ID SCSI Base Mgt Enabled Figure 15 UltraTrak s SCSI Base Mgt must be Enabled for In Band SCSI 6 Press SEL to toggle between Enabled and Disabled Choose Enabled above Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak Note For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 19 UltraTrak Series User Manual Install the Promise RAID Console INF File Windows only Follow the procedure below to install the Promise RAID Console information INF file onto your RAID Host PC running Windows This procedure does not apply to other operating systems 1 2 3 Boot the UltraTrak s and be sure SCSI Base Mgt is Enabled Boot the RAID Host PC After Windows starts the Found New Hardware Wizard will appear In the Hardware Wizard dialog box sele
7. 12 If you saved your settings press SEL again to restart the UltraTrak After the UltraTrak has started reboot the RAID Host PC to see the changes in the SCSI Mode and ID in SCSI host adapter BIOS screen PIN ce on 79 UltraTrak Series User Manual Activate In Band SCSI In order to use the In Band SCSI feature on UltraTrak you must Enable SCSI Base Management on the UltraTrak To change the SCSI Base Management setting do the following 1 2 3 4 From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 74 At the Configuration menu press W to move to Configure SCSI then press SEL to enter In the Configure SCSI menu press W twice to move to SCSI Base Mgt SCSI ID SCSI Base Mgt Enabled Figure 57 UltraTrak s SCSI Base Mgt must be Enabled for In Band SCSI 6 7 8 Press SEL to toggle between Enabled and Disabled Choose Enabled above Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak Note For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 80 Chapter 5 RM15000 Setup Install the Promise RAID Console INF File Windo
8. The electronic components within the UltraTrak disk array are sensitive to damage from Electro Static Discharge ESD Appropriate precautions should be observed at all times when handling the array or its subassemblies Caution Before installing a new hard drive be sure the jumpers on the new hard drives are set for single or master operation Consult the drive manual for the proper settings UltraTrak Series User Manual Locked Unlocked Front Panel Lock Figure 3 UltraTrak front panel access Front Panel Drive Latch Handle Figure 4 UltraTrak disk drive access Chapter 2 RM4000 Setup Install new hard drives into the UltraTrak by doing the following 1 Unlock and open the Front Panel Door see Figure 3 on the UltraTrak 2 Pull the Drive Carrier Latch Handle and remove an unused Drive Carrier see Figure 4 from the UltraTrak Begin at the right and work left 3 Carefully lay the hard drive into the drive carrier with the drive s connectors facing the carrier s connectors 4 Slide the hard drive into the carrier so the drive s ATA connector fits into the carriers ATA connector 5 Attach the Drive Carrier power cable to the hard drive see below 6 Lower the hard drive into the Drive Carrier so that the screw holes on the bottom line up Power Connector Hard Drive Mounting Holes total of 4 ATA Connector Handle Insert the carrier into the chassis th
9. 10 12 or 14 drives RAID 30 required RAID 5 Same capacity but stripes parity on all drives RAID 0 1 Full redundancy instead of parity 4 6 8 10 12 or 14 drives required RAID 0 Increases the capacity and performance but loses the data redundancy 88 Chapter 6 Array Maintenance From To Comments RAID 1 RAID 50 Increases performance 6 8 10 12 or 14 drives RAID 30 required RAID 5 Adds performance capacity and redundancy 3 or RAID 3 more drives required RAID 0 1 Adds performance and capacity 4 6 8 10 12 or 14 drives required RAID 0 Increases capacity and performance but loses data redundancy RAID 0 RAID 50 Increases performance 6 8 10 12 or 14 drives RAID 30 required RAID 5 Adds performance capacity and redundancy 3 or RAID 3 more drives required RAID 0 1 Full redundancy instead of parity 4 6 8 10 12 or 14 drives required Important The Target array may require more disk drives than the Source array If the Target array requires an even number of disk drives but the Source array has an odd number add a disk drive as part of the conversion process You cannot reduce the number of disk drives in your array even if the Target array requires fewer disk drives than the Source array Note RAID 1 mirroring works with two drives only Only a single drive RAID 0 or single drive JBOD array can be converted to RAID 1
10. 146 SCSI ID MOMS anea a a aA ied a aa e eA ES 147 vii UltraTrak Series User Manual Chapter 10 UltraTrak Maintenance ceeceeeeceeeeeeeeneeeeeeeeeneeeseaeeeneeeseaeeseeeseaeetaes 149 Update UltraTrak Firmware 149 Replace the Controller Can 151 Remove the Controller Card 151 Install the Controller Card 152 Reset to Default Password 153 Replace the Power Supply sccessscessseeseeeeeeeeeceaeeeeaeeseaeeseaeeseaeeseaeeseeeenaeees 154 PMR DODERER d 154 IO NET AR LEE 155 PMA OOO eegent sees sade T A E TE 155 SX4000 2 2 eee AER ec einen ee een 158 Chapter 11 Configuration Console Software ecceeeceeeeeeeeeeeeeeeeeteeeeseeteaeeeaaes 163 STE Tt DEET 163 LISTING FUNCTIONS een Dreier een A 164 Ewent LIS cc ccise sheet EE T E E TES 164 TASKING Eet 165 RN 166 Chapter 12 Support ege aii ee ee at 167 Frequently Asked Ouestons 167 Contacting Technical Gupport ce eeceeeeeeeeeeeeeeeseeeeeeeeeseeeeseaeeseaeeseaeeseneeeeaes 169 Rule RE lu EE 171 Returning Product For Repair 173 Appendix A Serial Connector Pinout Diagrams ssseessesseeeeeeeeresirerrnerrrerrnerreeeeee 175 IMO OX EE 177 viii Chapter 1 Introduction Thank you for purchasing Promise Technology s UltraTrak external disk array system This manual covers the full UltraTrak line including these models e RM4000 e X4000 e RM8000 e SX8000 e RM15000 UltraTrak provides data storage solutions for applications where
11. 164 Chapter 11 Configuration Console Software e Fan error for Enclosure e Expansion started for Array d e Conversion started for Array d Tasking Functions The following commands cause UltraTrak to perform specific tasks They require you to enter your password first They also require you to type in options or additional parameters Type the command alone to see a prompt listing the items you must specify For example to create an array you must also type in an array name RAID level number of disks in the array the identification numbers of the individual disks you want in the array and the stripe block size in kilobytes To illustrate if you type ca arryO 5 3 2 3 4 64 UltraTrak will create a new array named arry0 it will be RAID 5 with three drives drive numbers 2 3 and 4 with a block size of 64 KB Note that commands such as create an array may take well over an hour to complete depending on the size of the array In most cases you can perform a second task while waiting for the first Type the command and options then press the Enter key To do this task Type this command Create EE ca Delete an array eege eg Sea tee Ce Meee ise da Synchronize anaray erintett aienak etant sa Rebuild en array EE ra Stop rebuilding an array eeeeeceeeeeeeeeeeeeeeeeeeeeeeeteaeeteaeeteaeeseaeeseeeeeaeetes sb Add disks to an existing array 2 eee eeeeeeesenneeeeeeaeeeeeeneeeeeeeneeereeaaees ea Stop disk adding proce
12. 77 Geal sien rierren 84 94 DENE eneee eene 109 Ce lete iir ege ates 112 OXPANG WEE 87 EXPAN EE 112 Functional 94 ul 95 No array defined eeeeeee 94 tte lanes 84 94 Power Errv cesesceeeeeeeeeeeeeees 95 Rebuild AA 84 95 Rebuild prtortty 118 Save changes Io 111 SMART Error 95 Source array 0 eeeeeeeteeeteeeeeeetees 89 Source ID sehen ds a cvessteeeesas ehh 113 Stripe block elze eee 110 Synchronize aaaaaa 84 95 117 Synchronize priority 118 Target array ceee 89 Temperature Error seee 95 Array Information 102 Auto Array Setup Function 106 autosense voltage selection RM15000 deed iinne 73 PRM4000 EE 13 Back connectors RM15000 ossee 69 RM4000 ue eeeeeeeteeeteeeeneeeeeeerens 9 RM8000 deed cetievetinens 28 BIOS Gcreens 147 BUS Serie OR 115 cache flush frequency s 121 Cache Gratis 101 Cache configure sssseesseeeseee 121 CGonfiouration 97 98 177 Configuration console software Disconnect 166 Event listici 164 Listing Functions s e 164 Passwords a2 cc eieictiee reien 163 Tasking Functions sasaaa 165 Configure Amay 104 Contact Technical Support 169 Contents of box RM15000 EE 63 DMaAOOD ee eeeeeeeteeeeteeeeeeeeeneees 3 DM OO aeseieeeeeeeeeeeeeeereeeeen 21 SX4000 es ien eeciviet hs nin evens ted 43 RED Altieri ents 43 Control buttons 0 ee eeeeeeeeeeees 93 Controller card key components 152 Controller Informati
13. Array Synchronizing xx Array Initializing xx D1 SMART ERROR Temperature ERROR Fan Speed ERROR 12V Power ERROR 5V Power ERROR Enclosure working normally At least one array is rebuilding At least one array is synchronizing At least one array is initializing The SMART check of disk 1 failed Enclosure temperature is above 42 C 107 F A fan is spinning at less than 1000 rpm The 12 volt system is below 11 4V or above 12 6V The 5 volt system is below 4 75V or above 5 25V 95 UltraTrak Series User Manual Initial Mode See page 99 View Status View Controller Info View Cache Stats View Array Information View Enclosure Configuration Configure Array Configure Cache Configure SCSI Change Password Initial Mode Menu You may select one of the following functions from the Initial mode menu See page 98 See pages 14 34 54 or 74 Change Password Press A or W to move these items on the LCD What you can do Press SEL Selects one of the following active functions View Status Moves the display to the View Status menu Configuration Moves the display to the Please Enter Password menu and then to the Configure Array menu Change Password Moves the display to the Change Password menu Press A Moves the active message line up Active is marked by Press V Moves the active message line down Active is marked by Press EXIT Returns to the Idle mode 96 Chapter 7 Front Panel
14. Depending on the RAID type drive removed and type of access performance may be reduced until the drive is replaced You may replace disk drives while UltraTrak is running Special circuitry is designed into the UltraTrak that protects the components and notifies the processor Remove only a failed drive from the array Removing any other drive may cause the array to go offline Also the replacement drive must be of equal or larger capacity than the failed drive In arrays where a hot spare drive is already installed the hot spare automatically replaces the failed drive When the failed drive is replaced the new drive becomes the new hot spare Reconstruction begins automatically as soon as a replacement drive becomes available to the array Important If the replacement drive was formerly part of another array Promise Technology recommends wiping the reserve sector on the drive rather than merely deleting the previous array information Before Reconstruction begins see Wipe Out Disk on page 116 for more details sensitive to damage from Electro Static Discharge ESD Appropriate precautions should be observed at all times when handling the array or its subassemblies Caution Do not replace the bad drive while reconstruction of the hot spare drive is in progress Wait until the System LED and all the drive LEDs except the failed drive are green before replacing the failed drive e Warning The electronic components
15. Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configure Array menu Expand Array The Expand Array menu allows you to add free drives to an existing array thus increasing the storage capacity of the array Save Changes Press A or W to move these items on the LCD What you can do Press SEL Selects one of the following active functions Source Array ID Moves the display to the Source Array ID menu Add New Drives Moves the display to the Add New Drives menu Save Changes Moves the display to the Save Changes menu Press A Moves the active message line up Active is marked by Press V Moves the active message line down Active is marked by Press EXIT Returns to the Configure Array menu 112 RAID Conversion Chapter 7 Front Panel Interface The RAID Conversion menu allows the user to covert an exist array to a different RAID level Add New Drives Save Changes What you can do Press A or to move these items on the LCD Press SEL Selects one of the following active functions Source Array ID Moves the display to the Source Array ID menu Target RAID Level Moves the display to the Target RAID Level menu Add New Drives Moves the display to the Add New Drives menu Save Changes Moves the display to the Save Changes menu Press A Moves the active message line up Active is marked by P
16. Switch the power off by pressing the portion of this switch marked O After a few moments the LCD should display a message similar to the following 33 UltraTrak Series User Manual Enter or Change the Password The front panel interface for the UltraTrak consist of following items Liquid Crystal Display _ 1 Je Power u Status db w EXIT SCSI Activity I M Up Select A v tt Down Exit Figure 34 RM8000 Front Panel Display and Controls Enter Password You are prompted to enter the correct password each time you access the UltraTrak Configuration mode A password consists of four digits The default password is 0000 The active password digit is marked by an underscore Password entry begins with the left most digit You must enter the proper value before proceeding to the next digit To change the value of the active password digit press the Y or the A buttons The W button increments the digit downward as 0 9 8 7 The A button increments the digit upward as 0 1 2 3 Press the SEL button to proceed to the next digit or to submit the password if you have just entered the last digit You are given access to the Configuration menu if you entered the password correctly 34 Chapter 3 RM8000 Setup Change Password You may change the password by doing the following procedure From the Idle mode display press the W button to select Change Password Press the SEL button Ente
17. get your UltraTrak running quickly Before beginning you need to decide if you will create an array using the automatic setup features or if you will create the array manually You may want UltraTrak to create the array automatically if you are new to RAID technology or you are satisfied with UltraTrak s default settings Create an Array Automatically With the hard drives installed and your UltraTrak configured as described in the previous chapters you are ready to create your first array Before you begin see Choosing a RAID Level in Chapter 8 for information to help you make the right choice for your array um boah Caution RAID 0 1 3 5 30 and 50 arrays created automatically will be initialized Any data on the drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the UltraTrak Important All drives present in the UltraTrak enclosure will be used in the array If you want to create multiple arrays create your array manually Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to select Configuration then press SEL Enter the password at the prompt At Configure Array press SEL At Array Setup press SEL Note If the message No free disk appears it means no free disk drives are present There could be an array or the drives are not yet insta
18. page 58 Activate In Band SCSI page 60 Install the UltraTrak INF file on your RAID Host PC Windows only Page 61 5 P SBA Oa ON CH Unpack the UltraTrak Open the UltraTrak box and carefully remove the UltraTrak unit and accessories from the box Be sure to remove the packing foam from within the UltraTrak door The UltraTrak and accessories include the following items e UltraTrak SX4000 8000 Unit e Power cord e Quick Start Guide e 4 Screw sets for hard drives SX4000 e 2 Drive carrier keys 2 y e 8 Screw sets for hard drives e Null Modem Cable SxX8000 e SCSI Terminator e CD with WebPAM Software e External LVD SCSI cable and User Manual INF file and UltraTrak User Manual and Quick Start Guide Note The Web Based Promise Array Management WebPAM software provides monitoring and maintenance of your RAID through a graphic user interface GUI on your Web Browser Install WebPAM from the CD that comes with UltraTrak You can also download it from the Promise website www promise com Using the In Band SCSI feature WebPAM will manage up to seven UltraTrak systems per RAID Host PC For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 43 UltraTrak Series User Manual Install Hard Drives Before using the UltraTrak you must first populate it with ATA hard drives The UltraTrak SX4000 can support up to four 4 hard drives while the UltraTrak SX8000 can su
19. see page 38 and that only the first and last devices are terminated Some devices have an internal SCSI termination function that takes the place of an external terminator attached to the SCSI connector Hi CS 1 ba oe d lu Dm aye jo de ee sl mut see jo A e yt d S ee s it Computer or Workstation SCSI Termination on last device Figure 25 Daisy Chaining UltraTrak with other SCSI devices 32 Chapter 3 RM8000 Setup Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained and prepared to perform this task The UltraTrak RM8000 includes two replaceable power supply modules Both systems will operate on either 115 volts AC or 230 volts AC Ensure that the voltage switch on the back of each power supply is set to your local voltage see below Warning To prevent serious damage to the UltraTrak be sure that the voltage select switches on the back of the power supplies are set to your local voltage H Voltage Switch i a Figure 26 Voltage Switch left and Main Power Switch right Main Power Switch The power switch is located on the back of cabinet Switch the UltraTrak power on by pressing the portion of this switch marked I
20. 3 arrays on UltraTrak consist of 3 to 15 disk drives 131 UltraTrak Series User Manual RAID 5 Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the physical drives along with the data blocks In each case the parity data is stored on a different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed Parity Data Blocks Disk Drives Figure 67 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 array with four 100 GB hard drives will have a capacity of 300 GB An array with two 120 GB hard drives and one 100 GB hard drive will have a capacity of 200 GB RAID 5 arrays on UltraTrak consist of 3 to 15 disk drives 132 Chapter 8 Technology Background RAID 30 Striping of Dedicated Parity Arrays RAID 30 combines both RAID 3 and RAID 0 features Data is striped across disks as in RAID 0 and it uses dedicated parity as in RAID 3 RAID 30 provides data reliability good overall performance and supports larger volume sizes RAID 30 also provides high reliability because data is still available even if two physical disk drives fail one in each array RAID 30 requires a minimum
21. Configure SCSI See page 123 See page 124 SCSI ID Lists SCSI IDs from 0 thru 15 for user selection Configure SCSI The Configure SCSI menu will allow the setting of SCSI parameters The following parameters are set in the Configure SCSI menu Ces SCSI Base Mgt What you can do See page 125 Press SEL Selects one of the following active functions Mode Move the display to the Mode menu SCSI ID Move the display to the SCSI ID menu SCSI Base Mgt Pressing SEL toggles between Enabled and Disabled Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configuration menu 122 Chapter 7 Front Panel Interface Mode Select one of the following SCSI ID modes Press SEL to toggle between these two modes What you can do Press SEL Selects one of the following active functions ID Select device ID mode LUN Select LUN logical unit number mode Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configure SCSI menu When using ID mode if you have multiple arrays within an UltraTrak unit each array will use a separate SCSI ID In most cases it is preferable to use ID mode When using LUN mode each UltraTrak unit will use a single SCSI ID with the first array being LUN 0
22. Connector Serial RJ 45 Connector Figure 7 Back of UltraTrak RM4000 st Caution To prevent possible damage to the array or system ensure that system power is OFF before connecting the cables UltraTrak Series User Manual SCSI Termination Two 68 pin wide SCSI connectors are provided on the back of the enclosure for connecting the array to the system These connectors are used in one of two ways e Ifthe UltraTrak disk array is the only external SCSI device or is the last external device in a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and install the external SCSI Terminator on the bottom connector es Ifthe array is to be placed in the middle of a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and connect the outgoing cable the one which continues on to other devices to the bottom connector In this case no terminator is required at the RM4000 but the last device in the daisy chain must have a terminator Correct SCSI termination procedures require that the first and last devices on the SCSI bus be terminated If the first or last device is not terminated or if devices other than the first and last are terminated erratic SCSI bus performance may occur Typically the system or host adapter SCSI card inside the PC is the first device and is already terminated Whe
23. Drive Carrier Lock Figure 18 UltraTrak drive carrier lock n RN 4 A Figure 19 With the carrier unlocked swing the handle to the left and pull the carrier out of the chassis 25 UltraTrak Series User Manual Install new hard drives into the UltraTrak by doing the following 1 Loosen the two screws at the upper corners of the Front Panel Door and open it see Figure 17 2 Insert the key into the drive carrier you want to remove and turn the key clockwise to unlock it see Figure 18 Then gently pull the carrier out of the housing 3 Carefully lay the hard drive into the drive carrier with the drive s connectors facing the carrier s connectors 4 Slide the hard drive into the carrier so the drive s ATA connector fits into the carrier s ATA connector see below 5 Attach the Drive Carrier power connector to the hard drive 6 Lower the hard drive into the Drive Carrier so that the screw holes on the bottom line up Power Connector ATA Connector Hard Drive Mounting Holes total of 4 Insert the carrier into the chassis this way Handle Figure 20 Drive Carrier 7 Insert screws through the holes in the Drive Carrier and into the bottom of the hard drive Snug each screw Be careful not to over tighten 26 Chapter 3 RM8000 Setup 8 Slide the assembled Drive Carrier back into the chassis and press the handle forward to lock the Drive Carrier 9 Repeat steps 2 through 7 until all
24. Interface Configuration Configure Array Auto Array Setup View Drive Assignments Define Array Delete Array Expand Array RAID Conversion Advanced Feature Configure Cache Write Cache Read Ahead Cache Flush Frequency Configure SCSI Mode SCSI ID See page 104 See page 121 See page 122 SCSI Base Mot 97 UltraTrak Series User Manual Configuration Menu You enter the Configuration mode after entering the correct password In Configuration mode you may view the status of the UltraTrak system and configure both UltraTrak hardware and arrays The main configuration menu allows the user to select the following menus Configure SCSI Press A or V to move these items on the LCD What you can do Press SEL Selects one of the following active functions Configure Array Moves the display to the Configure Array menu Configure Cache Moves the display to the Configure Cache menu Configure SCSI Moves the display to the Configure SCSI menu Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Idle mode 98 Chapter 7 Front Panel Interface View Status View Controller Info Memory Size Hardware Rev Firmware Rev View Cache Stats Cache Memory Size Cache Block Size Cache Read Hit Cache Write Hit View Array Information Array x Size CHS Map RAID x Status View Enc
25. Other RAID Levels use too many drives You may need to add one or more disk drives to the UltraTrak enclosure before you can perform a conversion To add drives to the enclosure see Expanding an Array above 89 UltraTrak Series User Manual Convert an Array Do the following steps to convert an array BOOB oN E 10 11 Press the SEL button on the front panel Press the W button once to select Configuration then press SEL to open Enter your password at the prompt At Configure Array press SEL Press a few times to select RAID Conversion then press SEL to open At Source Array ID press SEL Press A and W to move to the array you wish to convert then press SEL to select it Press W to move to Target RAID Level then press SEL to open Press A and to move to the new RAID level then press SEL to select Press W three times to move to Save Changes then press SEL to save When prompted press SEL again to restart UltraTrak 90 Chapter 7 Front Panel Interface The front panel interface for the UltraTrak consist of following items Liquid Crystal Display Power a k a Status SCSI Activity Up Select Down Exit Figure 60 RM4000 and RM15000 Front Panel Display and Controls Liquid Crystal Display o Le Status a ARRAY sans T D SCSI Activity Up Select Down Exit Figure 61 SX4000 and SX8000 Front Panel Display and Controls 91 UltraT
26. Please note that users will lose a small amount of available storage capacity from each drives in order to arrive at a common drive size Initialization Initialization is the process of setting all of the data bits on all of the disk drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in arrays with more than four drives Initialization applies to RAID 0 1 3 5 30 and 50 If you create one of these arrays automatically the array is always initialized If you create the array manually you can choose whether to initialize The initialization process begins immediately after the array is created and may take some time to finish depending on the size of the disk drives in your array UltraTrak displays initialization progress on the LCD screen When initialization is done UltraTrak restarts automatically Hot Spare Drive s A hot spare is a disk drive that is connected to the array system but is not assigned as a member of the array In the event of the failure of a drive within a functioning fault tolerant array the hot spare is activated as a member of the array to replace a drive that has failed The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the array is returned to fault tolerant status Once the failed drive is replaced t
27. Press A Press WV Press EXIT Pressing SEL will choose the active RAID level Moves the active message line up Active is marked by Moves the active message line down Active is marked by Returns to the previous menu 114 Chapter 7 Front Panel Interface Advanced Feature Stop RAID Conversion Press A or VW to move these items on the Disable Buzzer LCD Rebuild Sync Pri High Rebuild Media Err Skip Smart Check Enabled HD WriteCache Enabled HD Timeout 07 sec HD Failure Retry 04 What you can do Press SEL Selects one of the following active functions Wipe Out Disk Moves the display to the Wipe Out Disk menu Synchronize Array Moves the display to the Synchronize Array menu Stop RAID Conversion Press to SEL stops a RAID conversion that is in progress The conversion process will continue when the UltraTrak is restarted Disable Buzzer Press SEL to toggle between Enable and Disable Rebuild Sync Pri Moves the display to the Rebuild Synce Pri menu Rebuild Media Err Press SEL to toggle between Abort and Skip Smart Check Press SEL to toggle between Enabled and Disabled HD Write Cache Press SEL to toggle between Enabled and Disabled HD Timeout Moves the display to the HD Timeout menu HD Failure Retry Moves the display to the HD Failure Retry menu Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked
28. SCSI address as shown above The arrays and the Promise RAID Console take LUN numbers For UltraTrak the default Mode is ID and the default ID setting is 0 To change the SCSI Mode and or ID settings do the following PIN ce Qa 7 8 9 10 11 12 From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL Enter the password at the prompt see Enter Password on page 14 At the Configuration menu press W to move to Configure SCSI then press SEL to enter At the Mode menu press SEL to enter In the Mode menu press A and W to move between Mode and SCSI ID then press SEL to select one Press the EXIT button to return to the Configure SCSI menu Press W to move to the SCSI ID menu then press SEL to enter In the SCSI ID menu press A and to move to the SCSI ID number you want to use for the UltraTrak then press SEL to select it Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak After the UltraTrak has started reboot the RAID Host PC to see the changes in the SCSI Mode and ID in SCSI host adapter BIOS screen 18 Chapter 2 RM4000 Setup Activate In Band SCSI In order to use the In Band SCSI feature on UltraTrak you must Enable SCSI Base Management on the UltraTrak
29. after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 172 Chapter 12 Support Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair H the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase
30. by Press EXIT Returns to the Configure Array menu 115 UltraTrak Series User Manual Wipe Out Disk The Wipe Out Disk menu allows the user to delete the area on the hard drive that contains array information used exclusively by the UltraTrak controller It may be necessary to wipe out a disk if the disk was previously a member of an UltraTrak array and you wish to use the disk in a different UltraTrak array To wipe out a disk go to the Configuration menu and select Configure Array then select Advanced Features and choose Wipe Out Disk Where the values shown are simply examples 3 MAXTOR Asng In Ary 3 Press A or W to move these items on the 4 IBM Asng In Ary 4 LCD What you can do Press SEL Displays a Wipe out disk confirmation message Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Advanced Feature menu Caution The Wipe Out Disk option will delete all data on the drive that is selected 116 Chapter 7 Front Panel Interface Synchronize Array The Synchronize Array menu allows the user to synchronize the data on each drive Synchronization is a maintenance procedure for fault tolerant arrays RAID 1 0 1 3 5 30 and 50 to maintain data consistency on all drives To synchronize the array go to the Configuration menu and select Configure Array then select Advanced Feature and choose Synch
31. cies 123 Multiple UltraTraks DM bOO0 71 RM4000 ninri 11 RM800 O oriri ai veheoidisise egia 31 ELE 51 SCDE ees ee ege 51 No Free Disk message 15 36 56 76 Offline Array 84 Other SCSI devices RIM1 5000 EE 72 RM4000 sanaaennnnnennneeennnerrrnsennnne 12 RM8000 ccccceeeeseeeeeeeeeees 32 SX4000 ce ceessceeeessteeeesseeeeess 52 SXB O i rera 52 Password change RM15000 ccccceeessseeeeeeeees 75 RM4000 sanaaennaanennneeenrnneeennneennne 14 RM8000 ccccccceeeeseeeeeseeees 35 GXAO00 En 55 SX8OO O peciar eean 55 Password enter RM15000 ccccceseseeeeeeseeees 75 HMAO0O0 rn eeose aeeai 14 HMaOO0 asihe a 34 8X4000 eecceeceseceeesteeeeesneeeees 54 DXD0O00 ETETE 54 Password reset to default 153 Pinout diagrams serial COnnectors en 175 Power connection RM15000 cccccesesseeeeeseeees 73 RM4000 saaaannnaannnanenaneennnaeennneee 13 RM8QO O rerea aaan 33 SX4000 cccceeeeeeeceessteeeeeeneeeees 53 SX8000 niare aai 53 Power Factor Correction 13 73 Power Supply replace RM15000 ccceeeesseeeeeees 155 RM4000 ssaaannnnaeenneeeenneennnnnn 155 RM8000 ccccceeeeesteeeeees 154 GXAO00 EEN 158 e EE 154 Rackmount RM15000 saessaeeesnneeeeeneenrnsennene 64 RM4000 irnir re 4 RM80 OO eeaeee an 22 RAID Introduction fo 127 a IR EE 135 RAID 0 Striping cee 128 RAID 0 1 Striping Mirroring 130 RAID 1 Mi
32. cover Reinstall the power cable Switch on power to the UltraTrak This completes the power supply replacement procedure for SX4000 162 Chapter 11 Configuration Console Software The UltraTrak Configuration Software creates a Console for managing your UltraTrak array The Console is an alternative to managing your UltraTrak array using the two line LCD readout on the enclosure The Console uses any terminal emulation program such as Windows HyperTerminal on your PC to interact with the UltraTrak Change your PC s Port settings to agree with the following e Bits per second 115200 e Data bits 8 e Parity None e Stop bits 1 e Flow control none The UltraTrak Console is ready as soon as your terminal emulator connection is established However nothing shows in the terminal emulator window until you type a command Password Most commands require you to enter your password when you first make your connection The default password is 0000 four zeros To input your password 1 Type the letters pw 2 Press the spacebar once 3 Type your password and press Enter If your password was correct UltraTrak responds with Correct Password You may then use any of the functions To see a list of functions type help or question mark Note that none of the commands are case sensitive 163 UltraTrak Series User Manual Listing Functions The following commands cause UltraTrak to report specific informati
33. different organizational models and have varying benefits The following outline breaks down the properties for each type of RAID array 127 UltraTrak Series User Manual RAID 0 Striping When a disk array is striped the read and write blocks of data are interleaved between the sectors of multiple drives Performance is increased since the workload is balanced between drives or members that form the array Identical drives are recommended for performance as well as data storage efficiency The disk array s data capacity is equal to the number of drive members multiplied by the smallest array member s capacity Data Stripe Disk Drives Figure 63 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB disk array instead of 460 GB RAID 0 arrays on UltraTrak consist of one or more disk drives 128 Chapter 8 Technology Background RAID 1 Mirroring When a disk array is mirrored identical data is written to a pair of drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one drive fails or has errors the other mirrored drive continues to function This is called Fault Tolerance Moreover if a spare drive
34. e 15 Screw sets for hard drives e Quick Start Guide e 2 1 5m power cords e 2 Enclosure keys e 4 Rubber feet e Null Modem Cable e CD with WebPAM Software e SCSI Terminator and User Manual INF file and UltraTrak User Manual and e External LVD SCSI cable Quick Start Guide Note The Web Based Promise Array Management WebPAM software provides monitoring and maintenance of your RAID through a graphic user interface GUI on your Web Browser Install WebPAM from the CD that comes with UltraTrak You can also download it from the Promise website www promise com Using the In Band SCSI feature WebPAM will manage up to seven UltraTrak systems per RAID Host PC For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 63 UltraTrak Series User Manual Mount UltraTrak RM15000 in Rack The UltraTrak may be installed in any convenient location within the LVD SCSI cable length distance of the next SCSI device The UltraTrak RM15000 is designed specifically for rackmount installation but may also serve on a bench top as well The UltraTrak RM15000 installs directly to the rack with or without a shelf Assemble the Mounting Brackets on each side of the RM15000 and set the unit into the rack Vertical Rack Post UltraTrak RM15000 Rackmounting Shelf or Tray Rackmounted RM15000 Caution Do not pull or push the handle
35. is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror Disk Drives Figure 64 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the drive capacity of the array is only the size of the smallest drive For example two 100GB drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirrored array Similar to RAID 0 striping if drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 arrays on UltraTrak consist of two disk drives 129 UltraTrak Series User Manual RAID 0 1 Striping Mirroring Striping mirroring combines both of the previous array types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four drives are needed for RAID 0 1 to be installed With a four drive disk array drive pairs are striped together with one pair mirroring the first pair Data Stripe ES SE Data Mirror Disk Drives Figure 65 RAID 0 1 Striping and Mirroring of two drive pairs The data capacity is similar to a standard mirroring array with half of the total storage capacity dedicated for redundancy An added plus for using RAID 0 1 is that in many situations such an array offers double fault tolerance Double fault tolerance may allow
36. lock RM15000 enan 66 RM4000 cccccceeeeeeeeeeeeeseseeeeeee 6 HD Retry Coumt 120 Tmeout ce etait 120 Write Cache 119 In Band SCSI Enable in buet cei 125 141 RM15000 2 ccceeecceesseeeeeeeeeeeees 80 RM4000 cccceeeseeeeeeeeeeereeeee 19 RM8QOO eegen Seege E A0 SX4O00 overeen aeei na d 60 SX8000 ti esni a e eR 60 Verniy E 146 INF le 20 41 61 81 143 LCD Messages 93 LCD screen Add New Drives ccce00e 114 Add Remove Drves 111 Advanced Feature 06 115 Auto Array Setup 0 0 eee 106 178 Configuration men 97 98 Configure Array ceeeeeeees 105 Configure Cache 121 Configure DCD 122 Define Array esec 109 Delete Array ocen 112 Drive Assigmmemte 108 Expand Array 112 HD Retry Count eee 120 HD Tmeout 120 HD Write Cache eee 119 Idle MOdGC ccecseceeeesereeteserees 94 Initial mode sss 96 RAID Converslon 113 Rebuild Media Error 118 Rebuild Sync Pr 118 Save Changes men 111 SCSI Base Mot 125 ER TR EEN 124 SCSI Mode eeeeeeneeeeeees 123 Smart Check 119 Source Array ID 113 Stripe Block Size eee 110 Synchronize Array 117 Target RAID Level 114 View Array Information 102 View Cache Gate 101 View Controller Information 100 View Enclosure 103 View Status men 99 100 Wipe Out Disk 116 LED mdieatorg AAA ER Limited Warranty eeee 171 Liquid Crystal Display 92 LUNG cents ere ie
37. move to the desired RAID level then press SEL to select it At Stripe Block Size press SEL to enter Press A and W to move to the desired Stripe Block Size for your array press SEL to select it At Gigabyte Boundary press SEL to toggle between ON and OFF Press W to move to Add Remove Drives then press SEL to enter Press A and W to move to each drive Press SEL to toggle between Free and Assigned Assigned means this drive is assigned to the array you are now creating Press EXIT when done Note The following step applies to RAID 0 1 3 5 30 or 50 arrays If you are creating a RAID 0 1 or JBOD array go to Step 15 Press W to move to Initialization Press SEL to toggle between ON and OFF 57 UltraTrak Series User Manual 15 Press W to move to Save Changes then press SEL to select 16 Press SEL again to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array and set Initialization to ON UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps apply if you did not enable Initialization for your array or you created a RAID 0 1 and JBOD array 17 If you pressed SEL to create the array you should see the message Array has been created 18 When prompted press SEL to restart t
38. of six disk drives Data Drives Parity Drives Figure 68 RAID 30 Striping of Dedicated Parity Arrays RAID 30 arrays on UltraTrak consist of 6 to 15 disk drives UltraTrak RM4000 and SX4000 do not support enough disk drives to create a RAID 30 array 133 UltraTrak Series User Manual RAID 50 Striping of Distributed Parity Arrays RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes RAID 50 also provides high reliability because data is still available even if two physical disk drives fail one in each array Distributed Parity Data E B Stripe Disk Drives Figure 69 RAID 50 Striping of Distributed Parity Arrays RAID 50 arrays on UltraTrak consist of 6 to 15 disk drives UltraTrak RM4000 and SX4000 do not support enough disk drives to create a RAID 50 array 134 Chapter 8 Technology Background JBOD Single Drive An alternative to RAID Just a Bunch of Disks JBOD capacity is equal to the sum of all drives in the group even if the drives are of different sizes JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When a disk fails all data on the disk is lost Other disks are unaffected Disk Drive Figure 70 JBOD manages drives Individually unlike
39. of your hard drives are installed Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws 5 4 Figure 21 RM8000 Drive Numbers Caution If you plan to operate your UltraTrak with less than eight hard disk drives install all eight Drive Carriers into the Chassis even if they are not holding a drive Note The Drive Carrier Latching Mechanism must be locked or the disk drive will not power up The power light comes on when the mechanism is locked 27 UltraTrak Series User Manual Connect the SCSI Cables Installation of the UltraTrak disk array is very similar to the installation of a standard SCSI drive The SCSI connector accepts the standard 68 pin LVD SCSI connector used on most LVD SCSI devices Refer to your system and or SCSI host adapter manual for additional installation procedures that may apply to your system or host adapter Power SCSI Output Switch Serial Connector Connector Power Supply Switches Power Supply Power SCSI Output Alarm Reset Connector Connector Figure 22 Back of UltraTrak RM8000 Caution To prevent possible damage to the array or system ensure that system power is OFF before connecting the cables 28 Chapter 3 RM8000 Setup SCSI Termination Two 68 pin wide SCSI connectors are provided on the back of the enclosure for connectin
40. power light comes on when the mechanism is locked SX4000 SX8000 and RM8000 Carriers lock with a key 86 Chapter 6 Array Maintenance Expanding an Array Expanding an array increases the array capacity without affecting data availability You can expand an existing array by adding one or more free disk drives to the array using the Expand Array function Note With most operating systems expanding an array will require you to partition the added space with a new drive letter In effect you will end up with two arrays Add a disk drive to the enclosure Follow these steps to add a disk drive to the UltraTrak enclosure 1 2 Install the disk drives into the UltraTrak and lock the Drive Carrier lever or front panel Wait about one minute for the UltraTrak to initialize the drive For detailed instructions on adding disk drives to the UltraTrak subsystem follow the instructions under Install Hard Drives in Chapters 2 3 4 and 5 Add an installed disk drive to an array When the new disk drive is installed in the UltraTrak enclosure follow these steps to add the drive to an existing array PO Ol BN 10 11 Press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt At Configure Array then press SEL Press W a few times to move to Expand Array then press SEL to enter At Source Array ID press SEL to enter Pr
41. the second array being LUN1 etc The In Band SCSI function will also take a LUN Important Enable Multiple LUN support in your SCSI adapter if you choose LUN mode See Chapter 9 In Band SCSI for examples of how ID mode and LUN mode appear in your system BIOS 123 UltraTrak Series User Manual SCSI ID Select a SCSI ID between 0 and 15 2 Press A or V to move these items on the eet LCD 15 What you can do Press SEL Selects one of the following active functions from a list of numbers Selects the SCSI ID The word Selected between appears next to the selected ID 1 and 15 Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configure SCSI menu Note If you have multiple arrays and are using ID mode be aware that each array will have its own SCSI ID For example if you have created two separate arrays and have selected SCSI ID 4 array 1 would have SCSI ID 4 and array 2 would have SCSI ID 5 The In band SCSI function also takes a SCSI ID 124 Chapter 7 Front Panel Interface SCSI Base Mgt Enable the SCSI Base Management feature Sw What you can do Press SEL Toggles between Enabled and Disabled Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Setting changed Press SEL to sa
42. to cancel this function and return to the Configure Array menu 107 UltraTrak Series User Manual View Drive Assignments The View Drive Assignments mode lists each installed drive by model and identifies its array ID or that it is free if it is not assigned to an array Each drive is displayed on one line Where the values shown are simply examples 3 MAXTOR Asgn In Ary 3 Press A or W to move these items on the 4 VENDOR U Free LCD What you can do Press SEL Does nothing Press A Moves the active message line up Press V Moves the active message line down Press EXIT Returns to the Configure Array menu 108 Chapter 7 Front Panel Interface Define Array The Define Array menu allows you to specify the parameters for the array you are about to create Begin at the top item RAID Level and work your way down to Save Changes See Chapter 8 Technology Background for more help in choosing the RAID Levels and array parameters best suited for your requirements UltraTrak knows how many disk drives are available to make an array and limits your choices to RAID levels that are possible with that number of disks If you select a RAID 1 or JBOD array UltraTrak does not display Stripe Block Size since this parameter is not selectable for these arrays Stripe Block Size setting is not available in RAID 1 and JBOD Gigabyte Boundary ON Press A or V to move these items on the Add Remove Drives LCD Initialization ON Save C
43. to whether the Controller will rebuild an array when it encounters a media error a bad sector on one of the disk drives An Abort setting tells the Controller to stop a rebuild operation if it encounters a bad sector You must repair the disk drive with the physical bad sector and reinstall it to continue rebuilding the array A Skip setting recommended tells the Controller to continue rebuilding and work around the bad sector and restore array function with the existing disk drive ge What you can do Press SEL Toggles the Rebuild Media Err between Abort or Skip Press A Does nothing Press V Does nothing Press EXIT Returns to the Advanced Feature menu 118 Chapter 7 Front Panel Interface Smart Check SMART is Self Monitoring Analysis and Reporting Technology a function of the disk drives that gathers performance information used to predict a pending drive failure With this option enabled the Controller will check the status of the disk drives and report any problems Under most conditions there will be no apparent difference in array performance with Smart Check enabled What you can do Press SEL Toggles the Smart Check between Enabled or Disabled Press A Does nothing Press V Does nothing Press EXIT Returns to the Advanced Feature menu HD Write Cache The Write Cache records data at the same time as the hard disk If the same data is needed right away it is sent from the cache rather than readi
44. your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps apply if you did not enable Initialization for your array or you created a RAID 0 1 and JBOD array 17 If you pressed SEL to create the array you should see the message Array has been created 18 When prompted press SEL to restart the UltraTrak You have successfully created an array manually In order to use the array you must partition and format the array using the Host RAID PC s operating system Assign a SCSI ID or LUN Each device on a SCSI chain must have a unique ID The number of devices on your SCSI bus will determine which SCSI Mode you select for UltraTrak UltraTrak has two SCSI ID modes ID and LUN Logical Unit Number e ID mode assigns a separate SCSI ID number to each array e LUN mode assigns one SCSI ID to the UltraTrak The arrays are then numbered LUN 0 LUN 1 and so on Your SCSI host adapter must support LUN in order to use this feature UL THA NI ULTRAS 1 ULTRA I ID 3 Promise FAID Console ULTHRAZ Figure 55 SCSI BIOS screen with UltraTrak set to ID mode When UltraTrak is running in ID mode UltraTrak takes a SCSI address for each Array and another for the Promise RAID Console as shown above If your system includes several UltraTraks on the same SCSI chain w
45. 000110 73 Power supply replace 155 Hackmounmt 64 RAID cGonftouratons 65 RAID Console INF file 81 82 SCSI connection oooeeeeaneaaa 69 SCSI termination 00 69 SCSI assign ID 78 82 SCSI Modenan a 78 Voltage selection cc 73 RM4000 Back connectors cccceceeeeeeeeeeees 9 Contents Of box 3 Create Array cceeeeeeeeeeeetees 15 Disk drive access eee 6 Disk drive numbers 8 Disk drives ad 5 Display and Controls 91 Drive Galerie 7 Drive status indicators 83 Front panel lock cceeee 6 In Band GC 19 Multiple Utrafraks 11 Other SCSI devices 02 12 Password change seee 14 Password eier 14 Power connection 0008 13 Power supply replace 155 Hackmounmt A RAID Console INF ne 20 SCSI connection ccccceeeee 9 SCSI termination 10 SCSI assign ID 17 SCSI Mode nsnsi 17 Voltage selection sooosssneeeean 13 RM8000 Back connectors cccceceeeeeeeeees 28 Contents Of box 21 Create Array eeseeseeeeeeeeeeeeen 35 Disk drive numbers 005 27 Disk drives ad 24 Display and Controls 92 Drive carrier ecceeeeeeeeeeeeeeeee 26 Drive carrier Iock 25 Drive status indicators 83 In Band GC 40 Multiple Utrafraks 31 180 Other SCSI devices 32 Password change 35 Password enter ssesesesoseeeeeeen 34 Power Connechon
46. 33 Power supply replace 154 Hackmoumt ie eniinn 22 RAID confgurations 4 24 RAID Console INF file 41 GCGleonpecton 28 SCSI termination 29 SCSI assign ID 38 41 SCSI Mode nsnsi 38 Voltage selection c 33 Save Changes sses 111 teen e ea tech MR ES eebe 69 BIOS screens neeese 147 cable specification 11 31 51 71 CONFIQUIE 00 eteeeeeeeeteeeteees 122 ID Mode 17 38 58 78 IR le 147 In Band GC 125 141 LUN Mode 18 38 59 79 Mode EE 123 SCSI Base Mot 142 terminator installation 10 30 50 70 unique ID required 11 12 18 31 32 41 51 52 61 71 72 82 124 SCSI connection HMa0o0O0 cc cececceeesseeeeseeeseeeees 9 HMSo00 28 El DEE 48 SX8O00 a a a Ea 48 SCSI termination HM OO 69 RM4000 WEE 10 HMSo00 29 SX4 000 eege geen 49 tS 3 10100 49 SCSI assign ID RM1 5000 v 00 eke 78 82 RM4OOO eene eet sacteces See 17 HM o00 38 41 GXA000 58 61 SX8000 aa 58 61 SCSI Mode HM bon 78 RM4000 oeeeeeeeeeeeereeeeeesessnn 17 RM8000 oseese 38 E a lu WEE 58 SXBO0O EE 58 Serial connector pinout diagrams 175 Smart Check 119 Source Array ID 113 UE 99 100 SX4000 Contents Of box 43 Create Array s es 56 Disk drive numbers 085 47 Disk drives ad 44 Display and CGontrole 91 Drive carrier ccceeeeeeeeeeeeeeeeeee 46 Drive carrier Jock 45 Drive status indicators 83 In Band GC 60 M
47. 8 Technology Background ecceeeeeeeeseeeeeeeeeeeeeeneeeseaeeeeeeeseaeeeeaeeseaeetaes 127 Introduction to HAD geet eee ede eee ee ees 127 RAID 0 Striping sevice svete eed Moa aie Sata iets Eesen den 128 RAID T di elt Le BEE 129 RAID 0 1 Striping Mirroring 130 RAID 3 Block Striping with Dedicated Patty 131 RAID 5 Block Striping with Distributed Party 132 RAID 30 Striping of Dedicated Parity Arrays ecceeeceeeeeseneeeeeeeteneeeeeees 133 RAID 50 Striping of Distributed Parity Arrays cccccseeeeeeeeteeseereteeeeeeeees 134 JBOD Single DENGE Eegen 135 Choosing a RAID Level 136 EI EE 136 KOREA 136 Alte eerste eege eebe ege eebe 137 PAID eege can a ergeet deeg ATE a EAE eege 137 RAID Daer chee Ae ine ii eee 137 RAID SO E E See iets ad ie eed ake eh 138 PAID SO cele ia rec seats oiler cA eet cereale acta teat en react eae te 138 11210 D eeneg Ee ee 139 Choosing Stripe Block Size oo ee eeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeaeeseaeeeeeeeeaeeseeeseeeteaes 139 Gigabyte BOUNC ALY 0ic53 actus eege Netvibes de eege baited tie een 139 lut UE ue EE E 140 Hot Spare RI EE 140 Partition and Format the Array 140 Chapter 9sIn Band SO Sraa r a a e E EESSdE 141 UltraTrak Firmware siieu e les er ea a a EE aaa E 141 Enable the SCSI Base Management Option 142 Install the Promise RAID Console INF File Windows only 143 WeeDPRAM bist voices EEEE TEE AT EE ERO ET 145 Verify In Band SCSI Funchon
48. CSI Gabes 48 SCSI RE UE TEE 49 SCSI Terminator enese REENEN dee denies diene ce eerey eee 50 Daisy Chaining Multiple UltraTraks ceeeeececeeeeeeeeeeeeeeeeeeeeeseeeeeeeeseneeeneeeeeee 51 Daisy Chaining with Other SCSI Devices A 52 Coninect the POWER EE 53 Main ower acb eeg iue eege eege ee 53 Enter or Change the Password 54 VOUP RISA aAY ea oe aaea A E AAA TNA ENa aa 56 Create an Array Automatically eccceeeseeceeeeeeeeeeseeeeeeeeseaeeeeaeeseaeeenneeeeneeeneees 56 Create an Array Manual 57 Assign a SCSI ID or LUN scrinia arii ioden tiones tes aieas 58 Activate In Band SCSI seca egeieteegke dE iii iei 60 Install the Promise RAID Console INF File Windows only 61 Chapter 5 RM15000 Getup 63 Unpack the Ultra Trakranen nre ein decedent 63 Mount UltraTrak RM15000 in Hack 64 Install Aard Drtvee 2 07eE EENEG dE edd E aT 65 Connect the SCSI Cable Sisina toiag n ra aaa ainu iaa 69 SCSI Termination g Ssst gerisi eseina eA EE 69 SCSI RK ll ET 70 Daisy Chaining Multiple UltraTraks 00 0 eececeeeeeeeeeeeeeeeeeeeeeeeteeeseeeeteneeeneeeeeee 71 Daisy Chaining with Other SCSI Devices A 72 Connect the POWE eime deps ra EE tegen nade edad eres ees giant 73 Enter or Change the Password 74 NOUPFIPSHAIAYs EE 76 Create an Array Automatically 0 ccccceeeceeseeeeeeeeeeeeeeeeeeeseaeeseaeeseaeeseeeeteeeeeees 76 Create an Array Manual 77 Assign a SCSPID oF LUN suguer eessen gue See ie tides 78 Activate In Ba
49. DAM 145 Wipe Out Disk eceeeeeees 116 Write cache setting 00se1ee 121 UltraTrak Series User Manual 182
50. Disk failure has an insignificant impact on throughput Parity drive can become bottleneck if a lot of data is being written to the array Recommended Applications for RAID 3 e Image Editing e Prepress Applications e Any application requiring high throughput RAID 5 Characteristics Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput Recommended Applications for RAID 5 e File and Application servers es WWW E mail and News servers RAID 0 1 e Intranet servers e Most versatile RAID level Characteristics Advantages Disadvantages Implemented as a mirrored array whose segments are RAID 0 arrays High I O rates are achieved thanks to multiple stripe segments High disk overhead uses only 50 of total capacity Recommended Applications for RAID 0 1 e Imaging applications e Database servers e General fileserver 137 UltraTrak Series User Manual RAID 30 Characteristics Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 3 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 30 e File and Application servers e Transaction processing e Office application with many users accessing
51. EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak After the UltraTrak has started reboot the RAID Host PC to see the changes in the SCSI Mode and ID in SCSI host adapter BIOS screen 39 UltraTrak Series User Manual Activate In Band SCSI In order to use the In Band SCSI feature on UltraTrak you must Enable SCSI Base Management on the UltraTrak To change the SCSI Base Management setting do the following 1 2 3 4 From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 34 At the Configuration menu press W to move to Configure SCSI then press SEL to enter In the Configure SCSI menu press W twice to move to SCSI Base Mot SCSI ID SCSI Base Mgt Enabled Figure 20 UltraTrak s SCSI Base Mgt must be Enabled for In Band SCSI 6 7 8 Press SEL to toggle between Enabled and Disabled Choose Enabled above Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press EXIT again to cancel If you saved your settings press SEL again to restart the UltraTrak Note For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 40 Chapter 3 RM8000 Setup Install the Promise RAID Console INF File Wi
52. ID Console INF file Windows only from the software CD or downloaded from the Promise website Install WebPAM and specify the SCSI Management Port during installation For more information see Chapter 9 In Band SCSI in this Manual Q How can be sure that write back cache has flushed before reboot after partitioning and formatting an array A A cache flush is always triggered immediately following any write from the int 13h BIOS This level of array support is what FDISK and FORMAT use to access the drive from MSDOS With no delay in the write operation there is no cached data waiting to be written If you are running from Windows NT 2000 or other operating systems as usual make sure to shut down Windows properly so that the operating system can trigger and flush the cache as necessary NOTE powering off before a proper shutdown is complete may result in the loss of unwritten data in the cache possibly causing problems in a subsequent boot or access to the data that was unwritten Q Why can t see the array just created in the Windows NT 2000 XP Disk Administrator A Since Windows NT 2000 XP does not yet support any method of dynamically adding and or removing logical devices to from the system you must restart Windows The next boot will show the new array under Disk Administrator 168 Chapter 12 Support Contacting Technical Support Promise Technical Support provides several support options for Promise u
53. L Press W twice to move to Define Array then press SEL At RAID Level press SEL Press A and W to move to the desired RAID level then press SEL to select it At Stripe Block Size press SEL Press A and W to move to the desired Stripe Block Size for your array press SEL to select it At Gigabyte Boundary press SEL to toggle between ON and OFF Press W to move to Add Remove Drives then press SEL Press A and W to move to each drive Press SEL to toggle between Free and Assigned Assigned means this drive is assigned to the array you are now creating Press EXIT when done Note The following step applies to RAID 0 1 3 5 30 or 50 arrays If you are creating a RAID 0 1 or JBOD array go to Step 15 Press W to move to Initialization Press SEL to toggle between ON and OFF 16 15 16 17 18 Chapter 2 RM4000 Setup Press W to move to Save Changes then press SEL Press SEL to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array and set Initialization to ON UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps apply if you did not enable Initialization for your array or you created a RAID 0 1 and JBOD array If you pressed SEL to create the array you should see the
54. M15000 Setup Install new hard drives into the UltraTrak by doing the following 1 Unlock and open the Front Panel Door see Figure 44 on the UltraTrak 2 Pull the Drive Carrier Latch Handle and remove an unused Drive Carrier see Figure 45 from the UltraTrak Begin at the right and work left 3 Carefully lay the hard drive into the drive carrier with the drive s connectors facing the carrier s connectors 4 Slide the hard drive into the carrier so the drive s ATA connector fits into the carriers ATA connector 5 Attach the Drive Carrier power cable to the hard drive see below 6 Lower the hard drive into the Drive Carrier so that the screw holes on the bottom line up Power Connector Hard Drive Mounting Holes total of 4 ATA Connector Handle Insert the carrier into the chassis this way Figure 46 Drive Carrier 7 Insert screws through the holes in the Drive Carrier and into the bottom of the hard drive Snug each screw Be careful not to over tighten 8 Slide the assembled Drive Carrier back into the chassis and press the handle forward to lock the Drive Carrier 9 Repeat steps 2 through 7 until all of your hard drives are installed 67 UltraTrak Series User Manual Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws DOLL Figure 47 RM15000 D
55. Manual 16 Assign a SOSO O E UN DE EE 17 Activate rand SCS hakien rera nne aeaa ae eairt SES iais aea 19 Install the Promise RAID Console INF File Windows only 20 Chapter 3 RM8000 Gen 21 Unpack the UltraTrak osista eo neler eid date Ce ege 21 Mount UltraTrak RM8000 in Pack 22 l stall Hard Drive Sia reer sel scedees ceaeeahengedeas tina area aieiaa a Sio aaaea aaaea 24 Connect the SCSI Gabes 28 SCSl Terminato EE 29 SCSI Rull Et 30 Daisy Chaining Multiple UltraTraks 00 0 eeeeeeeeeeeeeeeeeeeeeeeeeeteeeseneeeeneeeeeeeeeee 31 Daisy Chaining with Other SCSI Devices eecceeeeeeeeeeeeeeeteneeeeeeetenaeeneeeenee 32 Connect the Powel sci isc ccit ces estes teed cena bis ieee edesdh dee edema acia i reei 33 Main Power Switch sees kis dees dette desea Eh eect eed 33 Enter or Change the Password 34 NOUR FIPSUAIAY E 35 Create an Array Automatically 0 eccceeesceseeeeeeeeeeeeeeeeeeeseaeeeeaeeseaeeseneeesieeeneees 35 Create an Array Manual 36 Assign a SCSIID or LUN i e cicada dis dish iid eens dialer 38 Activate In Band GC EEN 40 Install the Promise RAID Console INF File Windows only 41 UltraTrak Series User Manual Chapter 4 SX4000 and SX8000 Setup uw eeeeeecceeeeeeeeneeeeeeeeeeeeeeeeeseaeeseaneseeessaeees 43 Unpack the Ultra Trak icc cctecicaeleeeseeslncebeideeeten des dieieeaeecibesnstcinesediideesicedeeets 43 Install Hard Drive iieiea n iaer ae a a EA AT a Ea a AEEA aa eels 44 Connect the S
56. PROMISE TECHNOLOGY INC ULTRATRAK SERIES RM4000 SX4000 RM8000 SXB000 RMI5000 LEER MANUAL Version 2 2 UltraTrak Series User Manual Copyright 2003 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or imp
57. RAID On UltraTrak you can assign one or more disk drives to JBOD 135 UltraTrak Series User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your UltraTrak array The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk array the Not a true RAID because it is not data is broken down into blocks and fault tolerant each block is written to a separate The failure of just one drive will result disk drive in all data in an array being lost I O performance is greatly improved Should not be used in mission critical by spreading the I O load across environments many channels and drives No parity calculation overhead is involved Recommended Applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem High disk overhead uses only 50 design of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 e Accounting e Any application e Payroll requiring very high i availability e Financial 136 RAID 3 Chapter 6 Your First Array Advantages Disadvantages High Read data transfer rate
58. Replace the Power Supply Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or try to replace a power supply unless you have been trained and prepared to perform this task UltraTrak models RM8000 SX8000 and RM15000 have hot swappable power supplies that can be replaced while the UltraTrak is running RM8s000 SX8000 P a 2 7 Se E Bis kr pa l ve D CH J a l Mounting Handle o ell E cS f e Screw lt 4 switch e gale p A Mounting del Screw Alarm Cancel Button Figure 79 RM8000 SX8000 Power Supply a J HED Ki gt CQ Ki Handle Press the alarm cancel button if the power supply alarm is sounding Switch off the power for the failed power supply LED is off Remove the mounting screw holding the power supply Grasp the handle and pull the power supply out Insert a replacement power supply Install the mounting screw to hold the power supply in place Switch on the power for the replacement power supply 99 gr GUN This completes the power supply replacement procedure for RM8000 SX8000 154 Chapter 10 UltraTrak Maintenance RM15000 Power LED Switch Mounting Screw Handle p Power LED Switch Mounting Handle SEN Figure 80 RM8000 SX8000 Power Supply Disconnect the power cable from the failed power supp
59. Technical Support 886 3 578 23 90 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8870 9 00 6 00pm Taiwan Time If you wish to write us for Promise Technology Inc support Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China Office E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Phone Technical Support 86 10 6872 3941 9 00 6 00pm China Time If you wish to write us for Promise Technology China support Attn Technical Support Room 3213 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 170 Chapter 12 Support Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation
60. You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 173 UltraTrak Series User Manual 174 Appendix A Serial Connector Pinout Diagrams Below are the pinout diagrams for the DB 9 serial connector on all UltraTraks and the RJ 45 serial connector on the UltraTrak RM4000 and RM15000 The RJ 45 connector cannot provide a network connection The diagrams represent the connectors as you see them looking at the back of the UltraTrak 5 EE At D 678 DB 9 Ru 45 1 1 CTS 2 RXD 2 3 TXD 3 RXD 4 4 5 GND 5 GND 6 6 TXD 7 RTS 7 8 CTS 8 RTS 9 175 UltraTrak Series User Manual 176 Index Add Drives to Array neee 114 Advanced Feature cee 115 Array Add drives fo 111 114 Configure 0 0 eeeeeee tees 104 105 create automatically 15 35 56 76 create manually 16 36 57 76
61. all from a list of specific location and click Next 6 In Search and Install Options dialog box select Don t search I will choose the driver to install and click Next 7 Inthe Hardware Type dialog box select System Devices from the list and click Next 8 Inthe Select the Device Driver dialog box click Have Disk 9 Inthe Install From Disk dialog box click the Browse button and navigate to the fastcon INF file on your CD or diskette Select fastcon and click Open 10 In the Install From Disk dialog box click OK 11 In the Select the Device Driver dialog box click Next 12 In the Completing dialog box click Finish A successful result will match the figure below 143 UltraTrak Series User Manual an Se ltz a EBA direct remy aoc oon bisd 0 ius inre Eu FET te ap bake jhad ebe label RSH Pe sief Preis D Wf Coolie Dabo EE Pere i E Prec fo T Bricioe CAPA bestan Port Log d Sol ian imaymi ipie Lia Ben A pi Zeezlpa othe beard me Wen daia ernn Paaka a raer EI ba PE creed BHP lees Trad ne Sefer reer Enge sg Fonge E Fan raras teg erh Fr ie gege Figure 73 With the INF file correctly installed Promise RAID Console appears under System devices in the Device Manager 144 Chapter 9 In Band SCSI WebPAM The Promise Technology s Web Based Promise Array Management WebPAM software is required for In Band SCSI monitoring and operation WebPAM ships on the software CD wi
62. arts automatically after Initialization Note The following steps apply if you did not enable Initialization for your array or you created a RAID 0 1 and JBOD array If you pressed SEL to create the array you should see the message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array manually In order to use the array you must partition and format the array using the Host RAID PC s operating system 37 UltraTrak Series User Manual Assign a SCSI ID or LUN Each device on a SCSI chain must have a unique ID The number of devices on your SCSI bus will determine which SCSI Mode you select for UltraTrak UltraTrak has two SCSI ID modes ID and LUN Logical Unit Number e ID mode assigns a separate SCSI ID number to each array e LUN mode assigns one SCSI ID to the UltraTrak The arrays are then numbered LUN 0 LUN 1 and so on Your SCSI host adapter must support LUN in order to use this feature t POI Bue Adapter HI Wwe liz 2 Hg Inc ALL Righte Reserred tH Peeass Ctr for SSI Utility H DA UL THA LYD 5 Figure 28 SCSI BIOS screen with UltraTrak set to ID mode When UltraTrak is running in ID mode UltraTrak takes a SCSI address for each Array and another for the Promise RAID Console as shown above If your system includes several UltraTraks on the same SCSI chain with multiple arrays on them you can easily run out of SCSI addresses In t
63. atures or if you will create the array manually You may want UltraTrak to create the array automatically if you are new to RAID technology or you are satisfied with UltraTrak s default settings Create an Array Automatically With the hard drives installed and your UltraTrak configured as described in the previous chapters you are ready to create your first array Before you begin see Choosing a RAID Level in Chapter 8 for information to help you make the right choice for your array um boah Caution RAID 0 1 3 5 30 and 50 arrays created automatically will be initialized Any data on the drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the UltraTrak Important All drives present in the UltraTrak enclosure will be used in the array If you want to create multiple arrays create your array manually Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to select Configuration then press SEL button Enter the password at the prompt At Configure Array press SEL At Array Setup press SEL Note If the message No Free Disk appears it means no free disk drives are present There could be an array or the drives are not yet installed See Delete an Array in Chapter 6 and Install Hard Drives above for more information At RAID Level press SEL Pr
64. below Fart of kack ee Mounting Bracket Figure 16 Mounting Bracket Assembly only one of two sides shown 22 Chapter 3 RM8000 Setup Front Door UltraTrak Front Door Release Screw RM8000 Release Screw __ Rack Vertical Post Rackmounting Tray or Shelf Figure 17 Rack Mounted RM8000 23 UltraTrak Series User Manual Install Hard Drives Before using the UltraTrak you must first populate it with ATA hard drives The UltraTrak RM8000 can support up to eight 8 hard drives and provide the configurations listed below A A D A RAID Configuration e a ees JBOD Single Drive 1 8 RAID 0 1 8 RAID 1 2 2 RAID 3 3 8 RAID 5 3 8 RAID 0 1 4 8 RAID 30 6 8 RAID 50 6 8 Caution You may mix manufacturer type and drive size however best performance is achieved when you populate the array with identical models For different drive sizes the arrays will use the smallest disk size Warning The electronic components within the UltraTrak disk array are sensitive to damage from Electro Static Discharge ESD Appropriate precautions should be observed at all times when handling the array or its subassemblies Caution Before installing a new hard drive be sure the jumpers on the new hard drives are set for single or master operation Consult the drive manual for the proper settings 24 Chapter 3 RM8000 Setup Locked On Unlocked
65. bove for multiple arrays Refer to the manual associated with the other device or devices for additional information that may be pertinent to that unit Ensure that each device has a unique SCSI ID see page 17 and that only the first and last devices are terminated Some devices have an internal SCSI termination function that takes the place of an external terminator attached to the SCSI connector SCSI Cable SBI OQ UltraTrak RM4000 UltraTrak RM4000 Ki Q Other SCSI Device Computer or Workstation SCSI Termination on last device Figure 10 Daisy Chaining UltraTrak with other SCSI devices 12 Chapter 2 RM4000 Setup Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained and prepared to perform this task UltraTrak systems will operate on either 115 volts AC or 230 volts AC The RM4000 includes a replaceable power supply modules with autosense voltage selection and Power Factor Correction PFC Power Switch Power Connector Figure 11 Power Connection and Switch Plug the UltraTrak and switch the power on The power switch is located on the back of cabinet After a few moments the LCD should display a message similar to the following 13 UltraTrak Series User Manual Enter or Chang
66. crews Connect the power cable Switch on the power to the UltraTrak This completes the power supply replacement procedure for RM4000 157 UltraTrak Series User Manual SX4000 Caution Shut down the UltraTrak RM4000 before beginning replacement of the power supply 1 Switch off the power to the UltraTrak 2 Remove the power cable 3 Turn the main power switch on and off once to discharge any residual voltage 4 Remove the six screws attaching the cover and remove the cover 5 Turn the two large screws to open the fan assembly above left 6 Disconnect the four fan power connectors above right 7 Swing the fan assembly open and remove it from the chassis 158 Chapter 10 UltraTrak Maintenance 8 Inside the fan assembly opening disconnect the five power connectors from the backplane above left 9 Push the connections and wires out around the retention bracket above right 10 Inside the fan assembly opening remove the switch cover above 159 UltraTrak Series User Manual 11 Remove the four screws attaching the power supply All four are located at the back of the chassis 12 Carefully slide the power supply forward toward the front of the chassis Back of UltraTrak 13 Remove the screw to detach the ground wire above left 14 Inside the fan assembly opening detach the two wire connector from the front panel light at the backplane above right
67. ct Install from a list of specific location and click Next In Search and Install Options dialog box select Don t search I will choose the driver to install and click Next In the Hardware Type dialog box select System Devices from the list and click Next In the Select the Device Driver dialog box click Have Disk In the Install From Disk dialog box click the Browse button and navigate to the fastcon INF file from the UltraTrak CD Select fastcon and click Open In the Install From Disk dialog box click OK In the Select the Device Driver dialog box click Next In the Completing dialog box click Finish 20 Chapter 3 RM8000 Setup Getting started with the UltraTrak RM8000 consists of the following steps SB 2 SNe af en 0 ili Unpack the UltraTrak storage subsystem see below Mount UltraTrak RM8000 in a rack page 22 Install Hard Drives page 24 Connect the SCSI Cables page 28 SCSI Termination page 29 Connect the Power page 33 Enter or Change the Password page 34 Create an Array page 35 Assign a SCSI ID or LUN page 38 Activate In Band SCSI page 40 Install the UltraTrak INF file on your RAID Host PC Windows only Page 41 Unpack the UltraTrak Open the UltraTrak box and carefully remove the UltraTrak unit and accessories from the box Be sure to remove the packing foam from within the UltraTrak door The UltraTrak and accessories include the following items U
68. data on the drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the UltraTrak Important All drives present in the UltraTrak enclosure will be used in the array If you want to create multiple arrays use the Define Array function below The Auto Array Setup function provides a list of the available RAID levels Select the RAID level that you wish to configure your array with Only the available RAID levels are displayed RAID 1 RAID 3 RAID 5 RAID 0 1 RAID 30 RAID 50 What you can do Press SEL Press SEL to create the array with the selected RAID level See next display Press A Moves the active message line up Press V Moves the active message line down Press EXIT Press EXIT to cancel this function and return to the Configure Array menu 106 Chapter 7 Front Panel Interface You will see the following choice after you have selected a RAID level What you can do Press SEL Press A Press WV Press EXIT Press SEL to create the array Press SEL again to reboot the UltraTrak Does nothing Does nothing Press EXIT to cancel this function and return to the Configure Array menu You will see the following message if all of the drives are already configured What you can do Press SEL Press A Press V Press EXIT Pressing SEL will save the array Does nothing Does nothing Press EXIT
69. does not respond This means that the drive has failed and the array it belongs to will go Critical At this point you must remove the drive for repair or replacement 120 Configure Cache Write Back Write Thru Cache Flush Frequency 2 default 5 10 30 60 Configure Cache Chapter 7 Front Panel Interface The Configure Cache menu will allow the setting of cache parameters The following parameter is set in the Configure Cache menu What you can do Moves the display to the Cache Flush Frequency Press SEL Selects one of the following active functions Write Cache Toggles between Write Thru and Write Back Cache Flush Frequency menu Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configuration menu Setting the Write Cache to Write Back improves performance because a write to the high speed cache is faster than to disk Data normally written to disk is first written into the UltraTrak s cache allowing the system CPU to continue with other tasks while the UltraTrak handles writing data from its cache to the array However write back cache data is lost with a system power outage or other event where the data has not yet been saved to disk Setting the Write Cache to Write Thru forces UltraTrak to immediately save all writes to the drive 121 UltraTrak Series User Manual
70. e Idle mode display use the W button to select Change Password Press the SEL button Enter Old Password Enter New Password Press Exit at the New password saved prompt mF to bh 75 UltraTrak Series User Manual Your First Array The following procedures provide the basic steps needed to create an array and get your UltraTrak running quickly Before beginning you need to decide if you will create an array using the automatic setup features or if you will create the array manually UltraTrak has a 2 199 TB array size limit You may want UltraTrak to create the array automatically if you are new to RAID technology or you are satisfied with UltraTrak s default settings Create an Array Automatically With the hard drives installed and your UltraTrak configured as described in the previous chapters you are ready to create your first array Before you begin see Choosing a RAID Level in Chapter 8 for information to help you make the right choice for your array um boah Caution RAID 0 1 3 5 30 and 50 arrays created automatically will be initialized Any data on the drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the UltraTrak Important All drives present in the UltraTrak enclosure will be used in the array If you want to create multiple arrays create your array manually Be sure the UltraTrak is running On
71. e the Password The front panel interface for the UltraTrak consist of following items Lock Liquid Crystal Display Power lt Status SCSI ZE Activity Up Select Down Exit Figure 12 _ RM4000 Front Panel Display and Controls Enter Password You are prompted to enter the correct password each time you access the UltraTrak Configuration mode A password consists of four digits The default password is 0000 The active password digit is marked by an underscore Password entry begins with the left most digit You must enter the proper value before proceeding to the next digit You change the value of the active password digit by pressing either the W button or the A button The Y button increments the digit downward as 0 9 8 7 The A button increments the digit upward as 0 1 2 3 Press the SEL button to proceed to the next digit or to submit the password if you have just entered the last digit You are given access to the Configuration menu if you entered the password correctly Change Password You may change the password by doing the following procedure 1 From the Idle mode display use the W button to select Change Password Press the SEL button Enter Old Password Enter New Password Press Exit at the New password saved prompt anew 14 Chapter 2 RM4000 Setup Create Your First Array The following procedures provide the basic steps needed to create an array and
72. e top connector and install the external SCSI Terminator on the bottom connector e Ifthe array is to be placed in the middle of a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and connect the outgoing cable the one which continues on to other devices to the bottom connector In this case no 69 UltraTrak Series User Manual terminator is required at the RM4000 but the last device in the daisy chain must have a terminator Correct SCSI termination procedures require that the first and last devices on the SCSI bus be terminated If the first or last device is not terminated or if devices other than the first and last are terminated erratic SCSI bus performance may occur Typically the system or host adapter SCSI card inside the PC is the first device and is already terminated When installing the RM4000 on a SCSI bus with other devices be sure to observe the above rules with all devices on the SCSI bus Consult your system and or host adapter manual for additional information on correct termination procedure Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly An external SCSI terminator and a SCSI 3 compliant cable are included with the UltraTrak RM15000 SCSI Terminator When the UltraTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI termi
73. ers s If your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for arrays in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available Without this feature enabled UltraTrak will NOT permit the use of a replacement drive that is slightly smaller than the remaining working drive For the Gigabyte Boundary feature to work the Gigabyte Boundary feature must be set to ON when the original array is created When enabled the Gigabyte Boundary feature rounds the drive capacity of all drives to the common whole GB drive size For example with the Gigabyte Boundary feature enabled the remaining working drives can be 80 5GB and the replacement drive can be 80 3 since all are rounded down to 80GB This permits the smaller drive to be used 139 UltraTrak Series User Manual
74. ess A and to move to the desired RAID level then press SEL to select it 56 9 10 Chapter 4 SX4000 8000 Setup Press SEL to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps only apply to RAID 0 1 and JBOD arrays If you elected to create an array you should see the message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array automatically In order to use the array you must partition and format the array using the Host RAID PC s operating system Create an Array Manually Before you begin see Choosing a RAID Level Choosing Stripe Block Size Gigabyte Boundary and Initialization in Chapter 8 for information to help you make the right choices for your array SR hen re e aen 11 12 13 14 Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt At Configure Array press SEL Press W twice to move to Define Array then press SEL to enter At RAID Level press SEL to enter Press A and to
75. ess A and W to move to the array you wish to expand then press SEL to select it Press W to move to Add New Drives then press SEL to enter Press A and to move to the drive you wish to add then press SEL to select it Press W twice to move to Save Changes then press SEL to save When prompted press SEL again to restart UltraTrak Note Promise recommends expanding your array during off peak hours 87 UltraTrak Series User Manual RAID Conversion Existing arrays can be converted to a different RAID level of equal or greater capacity to add flexibility redundancy or for tuning an array for a different storage application UltraTrak supports the following conversions except for RM4000 and SX4000 which do not support RAID 30 and RAID 50 From To Comments RAID 50 RAID 5 Some reduction in performance lower disk RAID 30 overhead RAID 3 Some reduction in performance lower disk overhead RAID 0 1 Full redundancy instead of parity 8 drives required RAID 0 Increases capacity and performance but loses data redundancy RAID 5 RAID 50 Increases performance 6 8 10 12 or 14 drives RAID 30 required RAID 3 Retains the same capacity but allows parity to be written to only one drive RAID 0 1 Full redundancy instead of parity 4 6 8 10 12 or 14 drives required RAID 0 Increases the capacity and performance but loses the data redundancy RAID 3 RAID 50 Increases performance 6 8
76. essage line down Active is marked by Press EXIT Returns to the Define Array menu 110 Chapter 7 Front Panel Interface Save Changes Menu This menu appears after you Create Expand or Convert an array What you can do Press SEL Press SEL will Create Expand or Convert your array Press SEL again to restart UltraTrak Press A Does nothing Press WV Does nothing Press EXIT Press EXIT to cancel this function and return to the Configure Array menu Add Remove Drives The Add Remove Drives menu assigns and removes drives from arrays All free drives are displayed as one drive per line format Press the SEL key to toggle each drive between Free and Assigned Where the values shown are simply examples 3 MAXTOR Free Press A or W to move these items on the 4 IBM Free LCD What you can do Press SEL Toggles the selected drive between Free and Assigned Press A Moves the active message line up Press V Moves the active message line down Press EXIT Returns to the Define Array menu 111 UltraTrak Series User Manual Delete Array The Delete Array menu allows the user to select an array and delete the configuration information for that array This action will free all drives that have been assigned to that array Only existing Array IDs are displayed Array ID 3 Press A or W to move these items on the Array ID 4 LCD What you can do Press SEL Displays a Delete Array confirmation message Press A
77. external SCSI terminator and a SCSI 3 compliant cable are included with the UltraTrak RM8000 29 UltraTrak Series User Manual SCSI Terminator When the UltraTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on the SCSI Output Connector see below SCSI Terminator Deg Uf SCSI Output Figure 23 SCSI Terminator Installation ENER 30 Chapter 3 RM8000 Setup Daisy Chaining Multiple UltraTraks Use a standard 68 pin SCSI 3 cable assembly to attach the array to the SCSI chain Attach each cable to the individual units to be connected on the SCSI bus Ensure that each device has a unique SCSI ID see page 34 and that the last UltraTrak has a terminator SCSI Cable HN ae ba ee ll ur co BO mit ger jo A a tae if Gin se yo e on dl ly Computer or Workstation UltraTrak RM8000s SCSI Terminator on last UltraTrak Figure 24 Daisy Chaining several UltraTraks together 31 UltraTrak Series User Manual Daisy Chaining with Other SCSI Devices This procedure is essentially the same as the procedure outlined above for multiple arrays Refer to the manual associated with the other device or devices for additional information that may be pertinent to that unit Ensure that each device has a unique SCSI ID
78. fault tolerance and data redundancy are required The failure of any single drive will not affect data integrity or accessibility of the data A defective drive may be replaced without interruption of data availability to the host computer A hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the array The self contained hardware based array provides maximum performance in a compact external chassis The UltraTrak Series is an external disk array subsystem with an expandable capacity of four to fifteen individual ATA disk drives The standard LVD SCSI interface provides compatibility with any system that utilizes a SCSI interface No vendor unique commands are required for the operation of the disk array Architectural Description The UltraTrak RM4000 and SX4000 subsystems consist of four disk drive bays an enclosure with back plane and the array controller The UltraTrak RM8000 and SX8000 subsystems are similar except that they consist of eight disk drive bays Finally the UltraTrak SM15000 is also the same except for its 15 disk drive bays Multiple fans provide redundancy to ensure continued usage during component failure The array controller is hardware based and controls all array functions transparently to the host system UltraTrak appears to the computer s operating system as a standard SCSI drive Warning A The electronic components within the UltraTrak disk array are sensit
79. figuration A No The UltraTrak does not support dynamically adjustable RAID size configurations Q Can take a set of drives that make up an array created on one UltraTrak and move it to another UltraTrak A Yes All UltraTrak s read the arrays the same way Once the drives are all connected you must restart the system for it to recognize the newly inserted array configuration Q Can take a drive used in an UltraTrak array and access it directly with a different controller such as the one integrated on the motherboard A Yes but only under certain configurations The following array configurations will allow the drive s to be accessed individually on another controller mirror RAID 1 or single drive striped RAID 0 Multiple drives striped will not work Q Why can t see the drives on the UltraTrak under FDISK A If you have not created an array the physical drive s attached to the UltraTrak card will not be recognized by the operating system The UltraTrak controller is dedicated to RAID array management and does not provide any means of addressing individual hard drives through the int 13h interface used by FDISK In order to access drives on the UltraTrak from MSDOS at all you must first create a RAID array 167 UltraTrak Series User Manual Q Can attach more than one UltraTrak system to my PC A Yes Enable the SCSI Base Management feature on all of your UltraTraks Install the Promise RA
80. fthe array is to be placed in the middle of a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and connect the outgoing cable the one which continues on to other devices to the bottom connector In this case no terminator is required at the SX4000 8000 but the last device in the daisy chain must have a terminator Correct SCSI termination procedures require that the first and last devices on the SCSI bus be terminated If the first or last device is not terminated or if devices other than the first and last are terminated erratic SCSI bus performance may occur Typically the system or host adapter SCSI card inside the PC is the first device and is already terminated When installing the SX4000 8000 on a SCSI bus with other devices be sure to observe the above rules with all devices on the SCSI bus Consult your system and or host adapter manual for additional information on correct termination procedure Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly An external SCSI terminator and a SCSI 3 compliant cable are included with the UltraTrak SX4000 8000 49 UltraTrak Series User Manual SCSI Terminator When the UltraTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on the SCSI Output Connector see below SCSI IN
81. g the array to the system These connectors are used in one of two ways e Ifthe UltraTrak disk array is the only external SCSI device or is the last external device in a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and install the external SCSI Terminator on the bottom connector es Ifthe array is to be placed in the middle of a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and connect the outgoing cable the one which continues on to other devices to the bottom connector In this case no terminator is required at the RM8000 but the last device in the daisy chain must have a terminator Correct SCSI termination procedures require that the first and last devices on the SCSI bus be terminated If the first or last device is not terminated or if devices other than the first and last are terminated erratic SCSI bus performance may occur Typically the system or host adapter SCSI card inside the PC is the first device and is already terminated When installing the RM8000 on a SCSI bus with other devices be sure to observe the above rules with all devices on the SCSI bus Consult your system and or host adapter manual for additional information on correct termination procedure Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly An
82. guration See page 98 Change Password See pages 14 34 54 or 74 93 UltraTrak Series User Manual Idle Mode The Idle mode message such as shown below is displayed during normal operation of the UltraTrak when there are no problems or buttons being pressed Array status may be e Array Functional e Array Critical What you can do e Array Offline e No array is defined Press SEL Press to enter Initial mode menu Press A Does nothing Press V Does nothing Press EXIT Does nothing The first line of the Idle mode menu will display one of the following status messages e Array The array is fully operational and no problems are Functional present e Array Critical The array is operational but it has lost fault tolerance The array contains a failed drive You must identify and replace the failed drive e Array Offline The array is no longer operational The array must be rebuilt from the last tape backup or other device For RAID levels 1 0 1 3 5 30 and 50 at least two or more drives in the array have failed For a RAID 0 array at least one drive has failed The user should identify and replace the failed drives e No array is An array has not been defined The user should define defined an array for the UltraTrak to be functional 94 Chapter 7 Front Panel Interface The second line of the Idle mode menu can also provide the following error information 30 C 86 F 4500 RPM Array Rebuilding xx
83. hanges What you can do Press SEL Selects one of the following active functions RAID Level Moves the display to the RAID Level menu Stripe Block Size Moves the display to the Stripe Block Size menu Gigabyte Boundary Toggles between ON and OFF ON Add Remove Drives Moves the display to the Add Remove Drives menu Initialization ON Toggles between ON and OFF Save Changes Moves the display to the Save Changes menu Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configure Array menu 109 UltraTrak Series User Manual You will see the following message if there are no free disks available to build a new array What you can do Press SEL Pressing SEL will save the array Press A Does nothing Press V Does nothing Press EXIT Press EXIT to cancel this function and return to the Configure Array menu There could be an array or the drives are not yet installed See Delete an Array below and nstall Hard Drives in Chapters 2 3 4 and 5 for more information Stripe Block Size The Stripe Block Size menu allows you to select a Stripe Block Size between 4KB and 64KB 16KB Press A or W to move these items on the 32KB LCD 64KB What you can do Press SEL Selects one of the active Stripe Block Size Press A Moves the active message line up Active is marked by Press V Moves the active m
84. hat case set your UltraTrak SCSI to LUN mode bus Adapter Hig Inc All Rights Reserved HH Prass Ctr A gt for SOSI Utility wm J Fromise 2 Disk RAID 5 ULTRA LVO comise Disk RAID 2 Disk RAID 1 RATIO Console Figure 29 SCSI BIOS screen with UltraTrak set to LUN mode When UltraTrak is running in LUN mode UltraTrak takes one SCSI address as shown above The arrays and the Promise RAID Console take LUN numbers For UltraTrak the default Mode is ID and the default ID setting is 0 To change the SCSI Mode and or ID settings do the following 38 Pe Satz D o 7 8 9 10 11 12 Chapter 3 RM8000 Setup From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 34 At the Configuration menu press W to move to Configure SCSI then press SEL to enter At the Mode menu press SEL to enter In the Mode menu press A and W to move between Mode and SCSI ID then press SEL to select one Press the EXIT button to return to the Configure SCSI menu Press W to move to the SCSI ID menu then press SEL enter In the SCSI ID menu press A and to move to the SCSI ID number you want to use for the UltraTrak then press SEL to select it Press EXIT to return to the Configure SCSI menu Press EXIT once then press SEL to save your new settings or press
85. he SCSI connector SCSI Cable cee oe oe Eis UltraTrak RM15000s E DS Other SCSI Device Computer or Workstation SCSI Termination on last device Figure 51 Daisy Chaining UltraTrak with other SCSI devices 72 Chapter 5 RM15000 Setup Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained and prepared to perform this task UltraTrak systems will operate on either 115 volts AC or 230 volts AC The RM15000 includes two replaceable power supply modules with autosense voltage selection and Power Factor Correction PFC Main Power Switch Power Connections Figure 52 Power Connections and Switch Plug the UltraTrak and switch the power on The main power switch is located on the back of cabinet When the power is switched on the LEDs and LCD screen on the front of the UltraTrak will light up 73 UltraTrak Series User Manual Disk Drive LED View Ports LCD Display LED Display Figu
86. he UltraTrak You have successfully created an array manually In order to use the array you must partition and format the array using the Host RAID PC s operating system Assign a SCSI ID or LUN Each device on a SCSI chain must have a unique ID The number of devices on your SCSI bus will determine which SCSI Mode you select for UltraTrak UltraTrak has two SCSI ID modes ID and LUN Logical Unit Number e ID mode assigns a separate SCSI ID number to each array e LUN mode assigns one SCSI ID to the UltraTrak The arrays are then numbered LUN 0 LUN 1 and so on Your SCSI host adapter must support LUN in order to use this feature UL THA NI ULTRAS 1 ULTRA I ID 3 Promise FAID Console ULTHRAZ Figure 41 SCSI BIOS screen with UltraTrak set to ID mode When UltraTrak is running in ID mode UltraTrak takes a SCSI address for each Array and another for the Promise RAID Console as shown above If your system includes several UltraTraks on the same SCSI chain with multiple arrays on them you can easily run out of SCSI addresses In that case set your UltraTrak SCSI to LUN mode 58 Chapter 4 SX4000 8000 Setup PCI Bus Adapter i Hig Ine All Rig i Bods yea cl s Ctrl HA gt for S051 Utility Me D Fromise A Disk RAID Disk RAID Figure 42 SCSI BIOS screen with UltraTrak set to LUN mode When UltraTrak is running in LUN mode UltraTrak takes one SCSI address as shown above The arrays and the Promise RAID Con
87. he new drive is automatically recognized as a hot spare and will be activated in the event of a subsequent drive fault Maintaining a hot spare drive is a good precaution to protecting your array integrity in the event of drive failure Partition and Format the Array Like any other type of fixed disk media in your system a RAID array must also be partitioned and formatted before use Use the same method of partitioning and formatting on an array as you would any other fixed disk Depending on the operating system you use there may or may not be various capacity limitations applicable for the different types of partitions UltraTrak has a 2 199 TB storage limit for all arrays on a single unit 140 Chapter 9 In Band SCSI In Band SCSI enables a single PC to manage multiple UltraTraks in a SCSI chain by passing management commands though the SCSI bus rather than the traditional serial cable Currently one PC can manage up to seven 7 UltraTraks using In Band SCSI The previous serial control connection allowed one PC to manage only one UltraTrak at a time There are four requirements to enable In Band SCSI on UltraTrak Run UltraTrak Firmware build number 16 or higher Enable the SCSI Base Mgt option on UltraTrak Install the Promise RAID Console INF file on the RAID Host PC Windows only Select the SCSI Management Port during WebPAM installation UltraTrak Firmware If the In Band SCSI option is not present verify the fi
88. ice complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables UltraTrak Series User Manual Contents Chapter 1 tree Tele EE 1 Architectural Description cceseeceeceeeeeeeeeneceeesseneeeeseeeeseseeeeeenseeeesesceeeseeeenenees 1 Features and enee cies ed deed eaten cde eae 2 Chapter 2 RM4000 Getup 3 Unpack the Ultra Trak ii eiior oprinnen sa teana castshistuadeaassagecsedhaniadessaeeaattiancapasacts 3 Mount UltraTrak RM4000 in Pack 4 Install Aatd Drives 272eueeen enee evict egies and Boe teehee antec 5 Connect the SCSI Gabes eccceeeceesceeeseeeeeeeeeneceteseeeseneseaaessaneseaeeseaeeneeeseneenee 9 SES KEE EE 10 SCSI Terminators ege NNN EE NEESS Ce 10 Daisy Chaining Multiple UltraTraks 00 0 eeeececeeeeeeeeeeeeeeeeeseaeeseeeseeeeeeieeeneeeenee 11 Daisy Chaining with Other SCSI Devices eeceeeeeeeneeeeeeteneeeeeeeteteeteeeeeee 12 Connect the Powel ai eriin pnan ardada Manne andea e TN E Eea Ce 13 Enter or Change the Password 14 Create Your First Array 15 Create an Array Automatically 0 cccceeeseeceeeeeeeeeeeeeeeeeeeseaeeseaeeseaeeesneeeeieeeeeees 15 Create an Array
89. ion in Chapter 8 for information to help you make the right choices for your array SR hen re Gos aen 11 12 13 14 Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt At Configure Array press SEL Press W twice to move to Define Array then press SEL to enter At RAID Level press SEL Press A and W to move to the desired RAID level then press SEL to select it At Stripe Block Size press SEL Press A and W to move to the desired Stripe Block Size for your array press SEL to select it At Gigabyte Boundary press SEL to toggle between ON and OFF Press W to move to Add Remove Drives then press SEL to enter Press A and W to move to each drive Press SEL to toggle between Free and Assigned Assigned means this drive is assigned to the array you are now creating Press EXIT when done Note The following step applies to RAID 0 1 3 5 30 or 50 arrays If you are creating a RAID 0 1 or JBOD array go to Step 15 Press W to move to Initialization Press SEL to toggle between ON and OFF 77 UltraTrak Series User Manual 15 Press W to move to Save Changes then press SEL to select it 16 Press SEL again to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array and set Initialization to ON UltraTrak will initialize
90. is way Figure 5 Drive Carrier 7 Insert screws through the holes in the Drive Carrier and into the bottom of the hard drive Snug each screw Be careful not to over tighten 8 Slide the assembled Drive Carrier back into the chassis and press the handle forward to lock the Drive Carrier 9 Repeat steps 2 through 7 until all of your hard drives are installed UltraTrak Series User Manual Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Figure 6 RM4000 drives are numbered right to left Caution If you plan to operate your UltraTrak with less than four hard disk drives install all four Drive Carriers into the Chassis even if they are not holding a drive Note The Drive Carrier Latching Mechanism must be locked or the disk drive will not power up The power light comes on when the mechanism is locked Chapter 2 RM4000 Setup Connect the SCSI Cables Installation of the UltraTrak disk array is very similar to the installation of a standard SCSI drive The SCSI connector accepts the standard 68 pin LVD SCSI connector used on most LVD SCSI devices Refer to your system and or SCSI host adapter manual for additional installation procedures that may apply to your system or host adapter Power Switch SCSI Input Connector Serial DB 9 Connector Ge Power Connector SCSI Output
91. ith multiple arrays on them you can easily run out of SCSI addresses In that case set your UltraTrak SCSI to LUN mode 78 Chapter 5 RM15000 Setup PCI Bus Adapter Hig Ine All Rig ved s lt Ctrl gt ta gt for 505I Utility Me D Fromise A Disk RAID Disk RAID Figure 56 SCSI BIOS screen with UltraTrak set to LUN mode When UltraTrak is running in LUN mode UltraTrak takes one SCSI address as shown above The arrays and the Promise RAID Console take LUN numbers For UltraTrak the default Mode is ID and the default ID setting is 0 To change the SCSI Mode and or ID settings do the following From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 74 At the Configuration menu press W to move to Configure SCSI then press SEL to enter At the Mode menu press SEL to enter In the Mode menu press A and W to move between Mode and SCSI ID then press SEL to select one 7 Press the EXIT button to return to the Configure SCSI menu 8 Press V to move to the SCSI ID menu then press SEL enter 9 Inthe SCSI ID menu press A and YW to move to the SCSI ID number you want to use for the UltraTrak then press SEL to select it 10 Press EXIT to return to the Configure SCSI menu 11 Press EXIT once then press SEL to save your new settings or press EXIT again to cancel
92. ity I DR Up Select A Vv 5 tt Down Exit Figure 40 SX4000 and SX8000 Front Panel Display and Controls Enter Password You are prompted to enter the correct password each time you access the UltraTrak Configuration mode A password consists of four digits The default password is 0000 The active password digit is marked by an underscore Password entry begins with the left most digit You must enter the proper value before proceeding to the next digit You change the value of the active password digit by pressing either the V or the A buttons The W button increments the digit downward as 0 9 8 7 The A button increments the digit upward as 0 1 2 3 Press the SEL button to proceed to the next digit or to submit the password if you have just entered the last digit You are given access to the Configuration menu if you entered the password correctly 54 Chapter 4 SX4000 8000 Setup Change Password You may change the password by doing the following procedure From the Idle mode display press the W button to select Change Password Press the SEL button Enter Old Password Enter New Password Press Exit at the New password saved prompt Gl Ne 55 UltraTrak Series User Manual Your First Array The following procedures provide the basic steps needed to create an array and get your UltraTrak running quickly Before beginning you need to decide if you will create an array using the automatic setup fe
93. ive s Rebuild takes a replacement drive assigns it to the array and then writes the redundancy data to it Once the rebuild process is complete the array status is upgraded from critical to functional and fault tolerance is restored Synchronization is a preventative maintenance measure used to avoid problems with data integrity Synchronizing simply recalculates redundant data similar to the rebuild process and matches the data on the drive s To synchronize the array go to the Configuration menu and select Configure Array then select Advanced Feature and choose Synchronize Array For more information see page 115 When a Disk Drive Fails The UltraTrak provides both audible and visual indicators alerting you of a drive failure The following will occur when a disk drive fails or goes offline e Continuously produces short beeps every two seconds when a drive fails e Continuously produces long beeps every 15 seconds when a drive is offline e The Status LED on the front panel is yellow e The disk drive Status LED inside front panel is red e The LCD displays a status message about the failure 84 Chapter 6 Array Maintenance Replacing a Disk Drive Do not remove an UltraTrak disk drive unless you have determined that a drive in the array has failed and which drive it is Generally a disk drive that is a member of a fault tolerant array may be replaced at any time without affecting the availability of data to the system
94. ive to damage from ESD Electro Static Discharge Appropriate precautions should be observed at all times when handling the array or its subassemblies UltraTrak Series User Manual Features and Benefits Feature Benefit Maximum fault tolerance Ensures uninterrupted data availability Supports RAID levels 0 1 3 5 0 1 and JBOD Allows system to be tuned for maximum performance Supports RAID levels 30 and 50 Applies to the RM8000 SX8000 and RM15000 S M A R T Warns of disk drive degradation and potential failure Emulates standard SCSI 3 drive to host Compatible with all SCSI 3 or SCSI 2 LVD host adapters No special operating system drivers used Supports In Band SCSI Allows you to manage multiple RAID subsystems on the same SCSI chain from the same PC Tagged command queuing up to 64 commands Maximum performance in Multi Threaded Operating Systems Front panel LCD and LED indicators Easy setup and quick response to problems ensuring maximum up time and manageability Hot swap feature Allows a defective drive to be replaced without interrupting data accessibility to the host system Hot spare drive Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive to an installed hot spare drive Automatic background data reconstruction when a drive is replaced Array is quickly back on line with minimal user in
95. k press the SEL button Press the W button once to move to Configuration then press SEL to select it Enter the password at the prompt At Configure Array press SEL Press twice to move to Define Array then press SEL to enter At RAID Level press SEL Press A and W to move to the desired RAID level then press SEL to select it At Stripe Block Size press SEL Press A and W to move to the desired Stripe Block Size for your array press SEL to select it 36 11 12 13 14 15 16 17 18 Chapter 3 RM8000 Setup At Gigabyte Boundary press SEL to toggle between ON and OFF Press W to move to Add Remove Drives then press SEL to enter Press A and to move to each drive Press SEL to toggle between Free and Assigned Assigned means this drive is assigned to the array you are now creating Press EXIT when done Note The following step applies to RAID 0 1 3 5 30 or 50 arrays If you are creating a RAID 0 1 or JBOD array go to Step 15 Press to move to Initialization Press SEL to toggle between ON and OFF Press W to move to Save Changes then press SEL to save Press SEL again to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array and set Initialization to ON UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak rest
96. key clockwise to unlock it see Figure 31 Then gently pull the carrier out of the housing 3 Carefully lay the hard drive into the drive carrier with the drive s connectors facing the carrier s connectors 4 Slide the hard drive into the carrier so the drive s ATA connector fits into the carrier s ATA connector see below 5 Attach the Drive Carrier power connector to the hard drive 6 Lower the hard drive into the Drive Carrier so that the screw holes on the bottom line up Power Connector ATA Connector Hard Drive Mounting Holes total of 4 Insert the carrier into the chassis this way Handle Figure 33 Drive Carrier 7 Insert screws through the holes in the Drive Carrier and into the bottom of the hard drive Snug each screw Be careful not to over tighten 46 Chapter 4 SX4000 8000 Setup 8 Slide the assembled Drive Carrier back into the chassis and press the handle forward to lock the Drive Carrier 9 Repeat steps 2 through 7 until all of your hard drives are installed Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Figure 34 The SX4000 and SX8000 number drives from Top to Bottom SX8000 shown Caution If you plan to operate your UltraTrak with less than a full complement of hard disk drives install the Drive Carriers into the Chassis eve
97. ld Synch Pri See page 106 See page 108 See page 109 See page 112 See page 112 See page 113 See page 115 Rebuild Media Error Smart Check HC WriteCache HD Timeout HD Failure Retry 104 Chapter 7 Front Panel Interface Configure Array The Configure Array menu will allow the creation and deletion of arrays The configure array menu contains the following sub menus Define Array Press A or V to move these items on the Delete Array LCD Expand Array RAID Conversion Advanced Feature What you can do Press SEL Selects one of the following active functions Auto Array Setup Moves the display to the Auto Array Setup menu Press SEL to go to the RAID Level menu press SEL again to get to the Auto Array Setup menu View Drive Moves the display to the View Drive Assignments Assignments menu Define Array Moves the display to the Define Array menu Delete Array Moves the display to the Delete Array menu Expand Array Moves the display to the Expand Array menu RAID Conversion Moves the display to the RAID Conversion menu Advanced Feature Moves the display to the Advanced Feature menu Press A Moves the active message line up Press WV Moves the active message line down Press EXIT Returns to the Configuration mode 105 UltraTrak Series User Manual Auto Array Setup Function Caution RAID 0 1 3 5 30 and 50 arrays created automatically will be initialized Any
98. lied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio TV technician for help This dev
99. lled See Delete an Array in Chapter 6 and Install Hard Drives above for more information At RAID Level press SEL Press A and to move to the desired RAID level then press SEL to select it 15 UltraTrak Series User Manual 8 9 10 Press SEL to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps only apply to RAID 0 1 and JBOD arrays If you elected to create an array you should see the message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array automatically In order to use the array you must partition and format the array using the Host RAID PC s operating system Create an Array Manually Before you begin see Choosing a RAID Level Choosing Stripe Block Size Gigabyte Boundary and Initialization in Chapter 8 for information to help you make the right choices for your array SR hen re Gos aen 11 12 13 14 Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to move to Configuration then press SEL Enter the password at the prompt At Configure Array press SE
100. losure Temp1 See page 100 See page 101 See page 102 See page 103 Temp4 Fan 1 Status Fan 8 Status 5VIN 12VIN 99 UltraTrak Series User Manual View Status Menu The View Status menu allows the user to select the information he wishes to view with the following menu View Array Information Press A or V to move these items on the View Enclosure LCD What you can do Press SEL Selects one of the following active functions View Controller Info Moves the display to the View Controller Info menu View Cache Stats Moves the display to the View Cache Stats menu View Array Moves the display to the View Array Information Information menu View Enclosure Moves the display to the View Enclosure menu Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Configuration mode View Controller Information The View Controller Information mode displays UltraTrak firmware revision memory size and hardware revision Where the values shown are simply examples Firmware Rev 1 0 0 37 Press A or W to move these items on the LCD What you can do Press SEL Does nothing Press A Moves the active message line up Press WV Moves the active message line down Press EXIT Returns to the Configuration mode 100 Chapter 7 Front Panel Interface View Cache Stats The View Cache Sta
101. ltraTrak RM8000 Unit e Power cord Quick Start Guide e 8 Screw sets for hard drives 2 Drive carrier keys e 4 Rubber Feet Null Modem Cable e 2 Rackmount Ears SCSI Terminator e CD with WebPAM Software External LVD SCSI cable and User Manual INF file and UltraTrak User Manual and Quick Start Guide Note The Web Based Promise Array Management WebPAM software provides monitoring and maintenance of your RAID through a graphic user interface GUI on your Web Browser Install WebPAM from the CD that comes with UltraTrak You can also download it from the Promise website www promise com Using the In Band SCSI feature WebPAM will manage up to seven UltraTrak systems per RAID Host PC For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI 21 UltraTrak Series User Manual Mount UltraTrak RM8000 in Rack The UltraTrak may be installed in any convenient location within the LVD SCSI cable length distance of the next SCSI device The UltraTrak RM8000 is designed specifically for rack mount installation but may also serve on a bench top as well The UltraTrak RM8000 installs on a customer supplied standard 19 inch wide rack mount tray Assemble the Mounting Brackets on each side of the RM8000 and set the unit onto an already installed rack mount tray and then secure it to the rack with four screws Assemble the Mounting Bracket and Handle before installing the UltraTrak RM8000 into a rack see
102. ly LED is off Remove the mounting screw holding the power supply Grasp the handle and pull the power supply out Insert a replacement power supply Install the mounting screw to hold the power supply in place Connect the power cable to the replacement power supply 0 NS This completes the power supply replacement procedure for RM15000 RM4000 Caution Shut down the UltraTrak RM4000 before beginning replacement of the power supply 1 Switch off the power to the UltraTrak 2 Remove the power cable 3 Turn the main power switch on and off once to discharge any residual voltage 4 Remove the nine screws attaching the back cover and remove the back cover 155 UltraTrak Series User Manual 5 Disconnect the three midplane power connectors above 6 Carefully cut and remove any plastic ties holding power supply wires to the fan wires above 156 9 10 11 12 13 14 15 Chapter 10 UltraTrak Maintenance Remove the four screws above attaching the power supply Note that the two interior screws are a different size and shape than the two exterior screws Lift the power supply from the chassis Place a new power supply into the chassis Install the two exterior and two interior screws to attach the new power supply Reconnect the three midplane power connectors Route any wires as needed to avoid pinching or cutting them Replace the back cover and install the nine attaching s
103. message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array manually In order to use the array you must partition and format the array using the Host RAID PC s operating system Assign a SCSI ID or LUN Each device on a SCSI chain must have a unique ID The number of devices on your SCSI bus will determine which SCSI Mode you select for UltraTrak UltraTrak has two SCSI ID modes ID and LUN Logical Unit Number ID mode assigns a separate SCSI ID number to each array LUN mode assigns one SCSI ID to the UltraTrak The arrays are then numbered LUN 0 LUN 1 and so on Your SCSI host adapter must support LUN in order to use this feature UL THA NI ULTRAS DL THA I ID 3 Promise FAID Console ULTHRAZ Figure 13 SCSI BIOS screen with UltraTrak set to ID mode When UltraTrak is running in ID mode UltraTrak takes a SCSI address for each Array and another for the Promise RAID Console as shown above If your system includes several UltraTraks on the same SCSI chain with multiple arrays on them you can easily run out of SCSI addresses In that case set your UltraTrak SCSI to LUN mode 17 UltraTrak Series User Manual Bus Adapter e Inc All Rigt s lt Ctrl gt ta gt for S051 Utility Me O Preamase Dusk RAID Disk RAID Figure 14 SCSI BIOS screen with UltraTrak set to LUN mode When UltraTrak is running in LUN mode UltraTrak takes one
104. n if they are not holding a drive Note The Drive Carrier Latching Mechanism must be locked or the disk drive will not power up The power light comes on when the mechanism is locked 47 UltraTrak Series User Manual Connect the SCSI Cables Installation of the UltraTrak disk array is very similar to the installation of a standard SCSI drive The SCSI connector accepts the standard 68 pin LVD SCSI connector used on most LVD SCSI devices Refer to your system and or SCSI host adapter manual for additional installation procedures that may apply to your system or host adapter SCSI Input Connector P sin of Je SCSI Output A Connector P scsfour SX4000 SCSI Input te Connector mi ar SCSI Output _ Connector min SCSI OUT TERM X8000 Figure 35 SCSI Connections Caution To prevent possible damage to the array or system ensure that system power is OFF before connecting the cables 48 Chapter 4 SX4000 8000 Setup SCSI Termination Two 68 pin wide SCSI connectors are provided on the back of the enclosure for connecting the array to the system These connectors are used in one of two ways e Ifthe UltraTrak disk array is the only external SCSI device or is the last external device in a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to the top connector and install the external SCSI Terminator on the bottom connector es I
105. n installing the RM4000 on a SCSI bus with other devices be sure to observe the above rules with all devices on the SCSI bus Consult your system and or host adapter manual for additional information on correct termination procedure Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly An external SCSI terminator and a SCSI 3 compliant cable are included with the UltraTrak RM4000 SCSI Terminator When the UltraTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on the SCSI Output Connector see below 10 Chapter 2 RM4000 Setup SCSI Output SCSI Terminator Connector Figure 8 SCSI Terminator Installation Daisy Chaining Multiple UltraTraks Use a standard 68 pin SCSI 3 cable assembly to attach the array to the SCSI chain Attach each cable to the individual units to be connected on the SCSI bus Ensure that each device has a unique SCSI ID see page 17 and that the last UltraTrak has a terminator SCSI Cable R OH oh o S0 UltraTrak RM4000s SS D Ee Nx E Computer or Workstation SCSI Terminator SS on last UltraTrak Figure 9 Daisy Chaining several UltraTraks together UltraTrak Series User Manual Daisy Chaining with Other SCSI Devices This procedure is essentially the same as the procedure outlined a
106. nator on the SCSI Output Connector see below SCSI Output Connector Figure 49 SCSI Terminator installation 70 Chapter 5 RM15000 Setup Daisy Chaining Multiple UltraTraks Use a standard 68 pin SCSI 3 cable assembly to attach the array to the SCSI chain Attach each cable to the individual units to be connected on the SCSI bus Ensure that each device has a unique SCSI ID see page 78 and that the last UltraTrak has a terminator SCSI Cable ep Sme Zi Q 9 e mm mm D D D D gY Computer or Workstation UltraTrak RM15000s SCSI Terminator on last UltraTrak Figure 50 Daisy Chaining several UltraTraks together 71 UltraTrak Series User Manual Daisy Chaining with Other SCSI Devices This procedure is essentially the same as the procedure outlined above for multiple arrays Refer to the manual associated with the other device or devices for additional information that may be pertinent to that unit Ensure that each device has a unique SCSI ID see page 78 and that only the first and last devices are terminated Some devices have an internal SCSI termination function that takes the place of an external terminator attached to t
107. nd SCS horiee iiaea riietada iiaeiai d se dee GE seated 80 Install the Promise RAID Console INF File Windows only 81 Chapter 6 Array Maintenance 83 Drive Status Indicators ue cet ves eee ee eedeeseecivi eden e edre ar n 83 Meaning of Status Indicators 0 0 eeceeeeeeceeeeeeeeeeeeeeeeeeeteaeeeeaeeseaeetsaeeesieeeeeees 83 Critical amp Offline Arrays eebe geen deed ENEE a eid a a a Eeer 84 Rebuilding Synchronizing Fault Tolerant Array 84 When a Disk Drive EE 84 Replacing a Disk Drive cccceseceeesecceeeeeeneeeeeseneneeseneesenseneeeeseeeesenenaeeseneees 85 Expanding an Array reiissi iniaiaiai cvbastctesceecd ecndkn easecuncevvaedeeessdnncesceadhavees 87 Add a disk drive to the enclosure eesssesssessssrsesrrrserrrssrirrnsinrnrrinnerinnnsnnneene 87 Add an installed disk drive to an array sssseeeseseeerieeerressrrreerrrrerrrrrsrrrrssrrrnes 87 RAID Conversion dioiii adre ier e ekoi geed KENE ee iii 88 C nvertam Arraya aa edges tee a A Ea Ea aa aa Eaa a a aat 90 vi Chapter 7 Front Panel Interface 91 The ECD Messages ss Zeiogte gester eo ein Sege tl Sentech tet Seegen een 93 lel Modenie aeea eege defteg a apaa a tiene ep aera a 94 Initial Mode Men ai riia anani anar aaea iaaea aa A E a ara iiai 96 Configuration Men 98 View Status MENU eres tnd Si a eed deve a a aasde 100 Configure EE 105 Configure Cache isuski nresnani eds ea ee Enea eet nds gieo ea TENE ed 121 Configures SCSI EE 122 Chapter
108. ndows only Follow the procedure below to install the Promise RAID Console information INF file onto your RAID Host PC running Windows This procedure does not apply to other operating systems 1 2 3 Boot the UltraTrak s and be sure SCSI Base Mgt is Enabled Boot the RAID Host PC After Windows starts the Found New Hardware Wizard will appear In the Hardware Wizard dialog box select Install from a list of specific location and click Next In Search and Install Options dialog box select Don t search I will choose the driver to install and click Next In the Hardware Type dialog box select System Devices from the list and click Next In the Select the Device Driver dialog box click Have Disk In the Install From Disk dialog box click the Browse button and navigate to the fastcon INF file from the UltraTrak CD Select fastcon and click Open In the Install From Disk dialog box click OK In the Select the Device Driver dialog box click Next In the Completing dialog box click Finish 41 UltraTrak Series User Manual 42 Chapter 4 SX4000 and SX8000 Setup Getting started with the UltraTrak consists of the following steps Unpack the UltraTrak storage subsystem see below Install Hard Drives page 44 Connect the SCSI Cables page 48 SCSI Termination page 49 Connect the Power page 53 Enter or Change the Password page 54 Create an Array page 56 Assign a SCSI ID or LUN
109. ng is from the disk speeding up read performance What you can do Press SEL Toggles the HD Write Cache between Enabled or Disabled Press A Does nothing Press V Does nothing Press EXIT Returns to the Advanced Feature menu 119 UltraTrak Series User Manual HD Timeout The HD Timeout sets the amount of time a disk drive has to respond to a command before UltraTrak sends a retry command The number of retries depends on the HD Retry Count setting below The timeout period ranges from 0 to 39 seconds The default is 7 seconds What you can do Press SEL Accepts the first digit and moves to the second Saves the entered value Press A Increases the numerical value of the selected digit Press V Decreases the numerical value of the selected digit Press EXIT Returns to the Advanced Feature menu HD Retry Count The HD Retry Count sets the number of times UltraTrak will retry a disk drive after an error occurs If the disk drive does not respond by the selected number of retries UltraTrak will set down the disk drive The count ranges from 0 to 19 retries The default is 4 retries What you can do Press SEL Accepts the first digit and moves to the second Saves the entered value Press A Increases the numerical value of the selected digit Press WV Decreases the numerical value of the selected digit Press EXIT Returns to the Advanced Feature menu UltraTrak will set down a disk drive that
110. nt Panel Interface 147 UltraTrak Series User Manual Note In the diagrams above Promise RAID Console represents the UltraTrak In band SCSI function 148 Chapter 10 UltraTrak Maintenance Update UltraTrak Firmware Caution Promise recommends updating the UltraTrak firmware only if you are experiencing a problem that the firmware update addresses Notes This procedure requires e Acomputer capable of booting from an MS DOS diskette e The null modem cable that shipped with your UltraTrak or an equivalent Follow this procedure to update your UltraTrak firmware 1 2 Download the firmware upgrade package from www promise com Expand and copy these files e Firmware upgrade executable file e UltraTrak firmware binary file Jo a blank diskette Power off the UltraTrak and the computer Connect a Null Modem Cable between the COM1 connector on the back of the UltraTrak and the computer connect to either COM1 or COM2 Insert a DOS Boot diskette into the computer power it on and allow it to boot to DOS Remove the DOS Boot diskette Insert the diskette containing the firmware upgrade executable file and the UltraTrak firmware binary file At the DOS prompt type dir and press Enter to be sure that you have the correct files such as txbxx bin and ultra exe where xx is the firmware version number At the DOS prompt type ultra and press Enter Atthe Which COM Port is connected to UltraTrak p
111. on 100 Critical Array sessen 84 Default password reset 153 Define Array 109 Delete Amay 112 Device Manager 144 Disk drive numbers RM15000 renner paete nissin 68 RM4000 eeeeeceeeeeeeeeeeeeeteeeneees 8 RM8000 icteric heist 27 SX4000 geed eeneeihicteieess 47 DGXDO0OD NEEN 47 Disk drives add to array s 111 114 ASSIGNMENTS eeeeeeeeeeeeeeeees 108 failure mdieaitons eee 84 media eo 118 FOMOVE eeceeeeeeeeeeeeeeeeeeeeeeeeeees 111 replace niaranra e 85 retry Court siiis 120 SMART ye eege ren taaa 119 Status Indicators 83 Hmeout ee 120 wipe data 116 write cache sssessseeeeeeeeeeeeeeee 119 UltraTrak Series User Manual Disk drives add RM15000 ess ergeet ees 65 RM4000 seeen 5 RM8000 oseese 24 SX400 0a inire 44 SX8000 EE 44 Display and Controls 0 91 Drive Assignments eee 108 Drive carrier RM15000 20 0 0 cceeeecceetseeeeeeeeeeeees 67 RM4000 cccceeeeeeeseeeeeeeseeeeeeee 7 RMB8000 cccceeeesseeeeeeeeeeeees 26 SX4000 nnnnnnnnnnnnnnrnennnrrrrrrrrrrrne 46 SX8000 EEN 46 Drive carrier lock RMB8000 Tra ateta a ase 25 SX4 000 BE 45 SX8000 nsnnnnnnonennnnnnnennnennnnnnne 45 Drive status indicators 83 Enclos re eae eene 103 Expand Array 112 Fan Error aen e ii osn 95 Firmware update 0000 149 First array ceee 76 82 Frequently Asked Questions 167 Front Panel Interface 91 Front panel
112. on They do not require you to enter a password so you may skip that step if information gathering is all you want to do Type the command then press the Enter key To obtain information about Type this command Arrays listed by ID number la Firmware versioni riari eadeni aee eiae aaa ea E a aai Is Eventer EE ee ies ee ANERE Ge A Richa Iv Hard Drive 2 serisinin da aiteannan ae eaaa aaa aatar apa EVRAKA aANT Id RAID Controller ainsa iia ated aa diet Ic RAID Enclosure sy tciecc ee cies alae Ann ise le Event List The following is a list of error strings that can be generated using the Iv command The expression d represents the name of a drive or array e Disk Set Down d e Disk Plugged in d e Reserved Sector Error Disk d e Array d has bad sector at LBA 0x 08x which is generated by drive d at LBA 0x 08x e Rebuild begun on Drive d of Array d e Automatic rebuild begun by Engine on Drive d or Array d e Array d Rebuild Completed on Disk d e Synchronization begun for Array d e Synchronization halted by user on Array d at d percent completed e Retry drive access in Array d Drive d e Create a new array d e Delete array d e Array d was set down e Array d has entered degraded mode e Rebuild successfully completed for Drive d in Array d e Synchronization successfully completed on Array d e Drive d of Array d has Read Write Error ch d e Temperature out of range
113. ons to install a controller card 1 Place the controller board onto the mounting bracket Reset Button Slide Grip Mounting Bracket Memory Card Main Connector 2 Insert and tighten the seven mounting screws to attach the controller card to the mounting bracket Ge main connector into the chassis connector Insert and tighten the set screw Attach the controller board cables Install in the memory card DIMM Replace the cover Connect the power cord and boot the UltraTrak CON OG 152 With your fingers on the slide grips slide the controller card to insert the Chapter 10 UltraTrak Maintenance Reset to Default Password This procedure will reset the UltraTrak s password back to its default value of 0000 Main Connector Jumper on pins 1 and 2 Move the jumper to pins 2 and 3 to reset the password Figure 78 Password reset jumper pins on the controller card Follow these instructions to reset the password to default value Switch the UltraTrak power off and remove the power cord Remove the cover as described in the Table on page 151 Move the jumper from Pins 1 and 2 to Pins 2 and 3 Reconnect the power cord and start the UltraTrak After 10 seconds switch the power off and remove the power cord Move the jumper from Pins 2 and 3 back to Pins 1 and 2 Replace the cover Connect the power cord and start the UltraTrak S Ni SS Be Nice 153 UltraTrak Series User Manual
114. our browser window If you are able to log into WebPAM and create or access an array the In Band SCSI feature is working If you are not able to log into WebPAM and create or access an array check your cable connections and recheck each of the four requirements described above 146 Chapter 9 In Band SCSI SCSI ID Modes UltraTrak has two SCSI ID modes ID and LUN Logical Unit Number e D mode assigns a separate SCSI ID number to each array e LUN mode assigns one SCSI ID to the UltraTrak The arrays are then numbered LUN 0 LUN 1 and so on Your SCSI host adapter must support LUN in order to use this feature ULTRA LYD ULTRAZ LYD OLTRA2 LYD ULTRAZ LY Figure 75 SCSI BIOS screen with UltraTrak set to ID mode When UltraTrak is running in ID mode UltraTrak takes a SCSI address for each Array and another for the Promise RAID Console as shown above If your system includes several UltraTraks on the same SCSI chain with multiple arrays on them you can easily run out of SCSI addresses In that case set your UltraTrak SCSI ID to LUN mode PCI Bus Adapter H All Rigt a gt for SCSI Utili Figure 76 SCSI BIOS screen with UltraTrak set to LUN mode When UltraTrak is running in LUN mode UltraTrak takes one SCSI address as shown above The arrays and the Promise RAID Console take LUN numbers For more information on how to set the SCSI ID mode and SCSI address on your UltraTrak refer to Chapter 7 Fro
115. outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise does not warrant that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty 171 UltraTrak Series User Manual Promise s sole responsibility with respect to any product is to do one of the following
116. pport up to eight 8 They can provide the configurations listed below Number of Hard Drives RAID Configuration SS Maximum Maximum Minimum sx4000 SX8000 JBOD Single Drive 1 4 8 RAID 0 1 4 8 RAID 1 2 2 2 RAID 3 3 4 8 RAID 5 3 4 8 RAID 0 1 4 4 8 RAID 30 6 8 RAID 50 6 8 Caution A D A You may mix manufacturer type and drive size however best performance is achieved when you populate the array with identical models For different drive sizes the arrays will use the smallest disk size Warning The electronic components within the UltraTrak disk array are sensitive to damage from Electro Static Discharge ESD Appropriate precautions should be observed at all times when handling the array or its subassemblies Caution Before installing a new hard drive be sure the jumpers on the new hard drives are set for single or master operation Consult the drive manual for the proper settings 44 Chapter 4 SX4000 8000 Setup Locked On Unlocked Drive Carrier Lock Figure 31 UltraTrak drive carrier lock Figure 32 With the carrier unlocked swing the handle to the left and pull the carrier out of the chassis SX4000 shown 45 UltraTrak Series User Manual Install new hard drives into the UltraTrak by doing the following 1 Open the Front Panel door 2 Insert the key into the drive carrier you want to remove and turn the
117. r Head Sector format that UltraTrak presents to the RAID Host PC s operating system Moves the active message line up Moves the active message line down Returns to the View Status mode Array 2 Size 48GB CHS Map 2510 256 63 RAID 1 Functional If there are multiple arrays on the UltraTrak press A and Y to scroll the LCD screen in order to see them 102 Chapter 7 Front Panel Interface View Enclosure The View Enclosure menu displays the following information Where the values shown are simply examples Temp3 30 C 86 F Press A or V to move these items on the FAN 1 4782 RPM LCD FAN 4 4983 RPM 5VIN 5 07V 12VIN 12 02V What you can do Press SEL Does nothing Press A Moves the active message line up Press V Moves the active message line down Press EXIT Returns to the Configuration mode 103 UltraTrak Series User Manual Configure Array Auto Array Setup Displays a list of the available RAID levels View Drive Assignments Displays a list of the installed disk drives Define Array RAID Level Stripe Block Size Gigabyte Boundary Add Remove Drives Initialization Set SCSI ID Save Changes Delete Array Displays a list of the current arrays Expand Array Source Array ID Add New Drives Save Changes RAID Conversion Source Array ID Target RAID Level Add New Drives Save Changes Advanced Feature Wipe Out Disk Synchronize Array Stop RAID Conversion Disable Buzzer Rebui
118. r Meaning D Power Off No power Green Power on ay Off No disk drive installed Status Green Disk drive present Amber Data is being rebuilt to this drive Red Disk drive failed Ei Off No disk drive activity SE Green Blinks on and off to indicate disk activity Note See Chapter 7 for a full discussion of the Front Panel Interface 83 UltraTrak Series User Manual Critical amp Offline Arrays A fault tolerant array all levels except RAID 0 and JBOD goes critical when a drive is removed or fails Due to the fault tolerance of the array the data is still available and online However once the array goes critical the array has lost its fault tolerance and performance may be adversely affected If the fault was caused by a drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration A non fault tolerant array RAID 0 and JBOD goes offline when a drive is removed or fails Since the array is not fault tolerant the data stored in the array is no longer accessible If one drive fails all of the data on the array are lost You must replace the failed drive Then delete the offline array and re create it Rebuilding Synchronizing Fault Tolerant Arrays Though a critical array can continue storage operations it no longer offers fault tolerance and should be addressed as soon as possible by replacing the missing or failed dr
119. r Old Password Enter New Password Press Exit at the New password saved prompt EC e Your First Array The following procedures provide the basic steps needed to create an array and get your UltraTrak running quickly Before beginning you need to decide if you will create an array using the automatic setup features or if you will create the array manually You may want UltraTrak to create the array automatically if you are new to RAID technology or you are satisfied with UltraTrak s default settings Create an Array Automatically With the hard drives installed and your UltraTrak configured as described in the previous chapters you are ready to create your first array Before you begin see Choosing a RAID Level in Chapter 8 for information to help you make the right choice for your array Caution RAID 0 1 3 5 30 and 50 arrays created automatically will be initialized Any data on the drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the UltraTrak Important All drives present in the UltraTrak enclosure will be used in the array If you want to create multiple arrays create your array manually Be sure the UltraTrak is running On the front panel of the UltraTrak press the SEL button Press the W button once to select Configuration then SEL Enter the password at the prompt ee St Ja 35 UltraTrak Se
120. rak Series User Manual Liquid Crystal Display r Power h Select n Exit SS Up el S a Figure 62 RM8000 Front Panel Display and Controls Type of Interface Name Comments LED Indicators Power Power Indicator RY Activity Indicator Status SE Green Enclosure functioning normally Amber An array is critical a power supply has failed or a fan has failed Red An array is offline or the enclosure is too hot S Activity Indicator blinks to indicate activity on SCSI Bus the SCSI bus Liquid Crystal Message This is a 24 character by 2 row LCD that Display Display Panel displays various setup status and error messages 92 Chapter 7 Front Panel Interface Type of Interface Name Comments Control Buttons A Press this button to scroll any available messages up through the LCD and activates a message for the Select button vy Press this button to scroll any available messages down through the LCD and activates a message for the Select button SEL Press this button to select the LCD s active message EXIT Press this button to exit the active message display to the previous level The LCD Messages The UltraTrak LCD message display panel has the following modes of operation Idle mode H Error mode H Initial mode Idle Mode See below Provides an error message Initial Mode See page 96 View Status See page 99 Confi
121. re 53 UltraTrak RM15000 Displays The UltraTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the LCD should display a message similar to the following At this point the UltraTrak is ready to accept your password Enter or Change the Password The front panel interface for the UltraTrak consist of following items Liquid Crystal Display Power Oo s O lt 4 SCSI Activity tt Up Select Down Exit Figure 54 UltraTrak Front Panel Display and Controls 74 Chapter 5 RM15000 Setup Enter Password You are prompted to enter the correct password each time you access the UltraTrak Configuration mode A password consists of four digits The default password is 0000 The active password digit is marked by an underscore Password entry begins with the left most digit You must enter the proper value before proceeding to the next digit You change the value of the active password digit by pressing either the Y button or the A button The Y button increments the digit downward as 0 9 8 7 The A button increments the digit upward as 0 1 2 3 Press the SEL button to proceed to the next digit or to submit the password if you have just entered the last digit You are given access to the Configuration menu if you entered the password correctly Change Password You may change the password by doing the following procedure 1 From th
122. ress V Moves the active message line down Active is marked by Press EXIT Returns to the Configure Array menu Source Array ID The Source Array ID menu lists the defined arrays and their current RAID level Select array you wish to modify Array ID 3 Array ID 4 Only existing Array IDs are Displayed Press A or VW to move these items on the LCD What you can do Press SEL Press A Press WV Press EXIT Pressing SEL will choose the active array Moves the active message line up Active is marked by Moves the active message line down Active is marked by Returns to the previous menu 113 UltraTrak Series User Manual Add New Drives The Add New Drives menu lists the available free drives Select the drives you wish to add Only free drives are Displayed Press A or W to move these items on the LCD What you can do Press SEL Press A Press WV Press EXIT Target RAID Level Pressing SEL will choose the active drive Moves the active message line up Active is marked by Moves the active message line down Active is marked by Returns to the previous menu The Target RAID Level menu lists the available RAID levels that you may convert your existing array to RAID 1 RAID 3 RAID 5 RAID 0 1 RAID 30 RAID 50 Only available RAID Levels are Displayed Press A or W to move these items on the LCD What you can do Press SEL
123. ries User Manual 9 10 At Configure Array press SEL At Array Setup press SEL Note If the message No Free Disk appears it means no free disk drives are present There could be an array or the drives are not yet installed See Delete an Array in Chapter 6 and Install Hard Drives above for more information At RAID Level press SEL Press A and W to move to the desired RAID level then press SEL to select it Press SEL to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps only apply to RAID 0 1 and JBOD arrays If you elected to create an array you should see the message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array automatically In order to use the array you must partition and format the array using the Host RAID PC s operating system Create an Array Manually Before you begin see Choosing a RAID Level Choosing Stripe Block Size Gigabyte Boundary and Initialization in Chapter 8 for information to help you make the right choices for your array 1 2 3 EAR Be sure the UltraTrak is running On the front panel of the UltraTra
124. rives are numbered left to right Caution If you plan to operate your UltraTrak with less than 15 hard disk drives install all 15 Drive Carriers into the enclosure even if they are not holding a drive Important The Drive Carrier Latching Mechanism must be locked or the disk drive will not power up The power light comes on when the mechanism is locked 68 Chapter 5 RM15000 Setup Connect the SCSI Cables Installation of the UltraTrak disk array is very similar to the installation of a standard SCSI drive The SCSI connector accepts the standard 68 pin LVD SCSI connector used on most LVD SCSI devices Refer to your system and or SCSI host adapter manual for additional installation procedures that may apply to your system or host adapter SCSI Input Serial DB 9 Connector Connector SCSI Cable from SCSI Output Serial RJ 45 Host SCSI Port Connector Connector Figure 48 Back of UltraTrak RM15000 Caution To prevent possible damage to the array or system ensure that system power is OFF before connecting the cables SCSI Termination Two 68 pin wide SCSI connectors are provided on the back of the enclosure for connecting the array to the system These connectors are used in one of two ways e Ifthe UltraTrak disk array is the only external SCSI device or is the last external device in a daisy chained configuration connect the incoming cable the one which is attached to the SCSI adapter to th
125. rmware revision build number on your UltraTrak subsystem with the following procedure Be sure to check all of your UltraTraks 1 2 Press the SEL button on the front of the UltraTrak cabinet to access the system information in the LCD screen Press SEL again to select View Stats and again to select View Controller Info Hardware Rev PDC20 6 Firmware Rev 1 1 0 16 Figure 71 UltraTrak Firmware Revision Number in the LCD screen 3 4 5 Press the W button twice to see the Firmware revision build number Press the Exit button three times to return to the normal LCD screen Compare your findings For RM15000 the Firmware build must be 7 or higher For all other UltraTrak models the Firmware build must be 16 or higher If your UltraTrak s have a lower build number than those indicated download the latest Firmware release from the Promise website and install it according to the instructions in Chapter 10 UltraTrak Maintenance 141 UltraTrak Series User Manual Enable the SCSI Base Management Option The SCSI Base Management Option must be enabled on your UltraTrak subsystem for In Band SCSI to function In Band SCSI appears as SCSI Base Mgt on the UltraTrak LCD screen Be sure to check all of your UltraTraks 1 Press the SEL button on the front of the UltraTrak cabinet to access the system information in the LCD screen Press the W button to Configure then press SEL to select it Input your pa
126. rompt type COMx and press Enter where x is either 1 or 2 depending upon which COM port you are connected to 149 UltraTrak Series User Manual 11 12 13 14 15 16 17 18 Power on the UltraTrak and watch the computer monitor The following menu should display 1 Upload Image to UltraTrak 2 Download Image to UltraTrak 3 RESET FLASH 4 EXIT Press 2 This is a safety precaution to ensure you have a copy of the current level firmware When done it will return to the above menu choices Press 1 then press Y to proceed When prompted enter the file name for the binary file such as txbxx bin where xx is the version number and press Enter If prompted choose the model number of your UltraTrak When the upload is finished press 4 to Exit Remove the diskette and mark it as your firmware back up copy Power off the UltraTrak and the computer Disconnect the Null Modem Cable and remove the diskette Wait five seconds then power on the UltraTrak and the computer The firmware upgrade is complete 150 Chapter 10 UltraTrak Maintenance Replace the Controller Card The controller card circuit board is accessible by removing the cover from the UltraTrak cabinet The controller card is installed above the hard drives on SX models and behind the hard drives on RM models UltraTrak How to remove the cover RM4000 Remove 3 screws on each side plus 3 on the back Lift co
127. ronize Array Only existing Array IDs are Displayed Press A or W to move these items on the LCD What you can do Press SEL Displays a Synchronize Array confirmation message Press A Moves the active message line up Active is marked by Press WV Moves the active message line down Active is marked by Press EXIT Returns to the Advanced Feature menu Note Promise Technology suggests synchronizing an array once a month Synchronization is a preventative maintenance measure used to avoid problems with data integrity Synchronizing simply recalculates redundant data similar to the rebuild process and matches the data on the drive s 117 UltraTrak Series User Manual Rebuild Sync Pri Assigns the priority that UltraTrak gives to rebuilding synchronizing data in the background A High setting assigns most of UltraTrak s resources to the rebuild process at the expense of responding to ongoing read write data requests by the operating system The default setting is High A Low setting gives priority to ongoing read write data requests by the operating system at the expense of the rebuild synchronization process and will typically result in longer rebuild synchronization times E What you can do Press SEL Toggles the Rebuild Sync priority between High or Low Press A Does nothing Press V Does nothing Press EXIT Returns to the Advanced Feature menu Rebuild Media Error Rebuild Media Error refers
128. rroring ceee 129 RAID 3 Block Striping with Dedicated Party 131 RAID 30 Striping of Dedicated Parity Array 133 179 Index RAID 5 Block Striping with Distributed Party 132 RAID 50 Striping of Distributed Parity Arrays ee 134 RAID configurations HM bOO0 65 HMAO00 5 HM OoO0 24 RAID Console INF file RM8000 nnii a 41 SM15000 n e 81 HMAO0O0 20 DGNA000 61 63 SX8000 innra 61 63 RAID Console INF File 143 RAID Conversion ccecce 113 RAID Levels Conversion sessies 113 JBOD defined cceceeeeee 135 RAID 0 deine 128 RAID 0 1 defined 0 130 RAID 1 defined 129 RAID 3 detined 131 RAID 30 defined ccc00 133 RAID 5 deine 132 RAID 50 defined cc000 134 target erae aa 114 Rebuild tt aote 84 Rebuild Media Error 118 Rebuild Sync Pr 118 Remove Drives 2cccceeeeeee 111 Repair return product for 173 Replace controller card 151 RFI Statement iti RM15000 Back connectors se esnnneo0000an 69 Contents Of DOX ccceeeee anes 63 Disk drive accees 66 Disk drive numbere 68 Disk drives ad 65 Display and Controls 0 91 Drive cattle fanr 67 Drive status indicators 83 Front panel och 66 In Band GC 80 Multiple UltraTraks ee 71 Other SCSI devices 72 Password change 75 UltraTrak Series User Manual Password eier 75 Power connection so00
129. s on the Power Supplies or the Controller Drawer in order to move the UltraTrak unit Hold the unit by the housing only 64 Install Hard Drives Chapter 5 RM15000 Setup Before using the UltraTrak you must first populate it with ATA hard drives The UltraTrak RM15000 can support up to fifteen hard drives and provide the configurations listed below RAID Configuration Number of Hard Drives Minimum Maximum JBOD Single Drive 1 15 RAID 0 1 15 RAID 1 2 2 RAID 3 3 15 RAID 5 3 15 RAID 0 1 4 14 RAID 30 6 15 RAID 50 6 15 Caution You may mix manufacturer type and drive size however best performance is achieved when you populate the array with identical models For different drive sizes the arrays will use the smallest disk size Warning The electronic components within the UltraTrak disk array are sensitive to damage from Electro Static Discharge ESD Appropriate precautions should be observed at all times when handling the array or its subassemblies Caution Before installing a new hard drive be sure the jumpers on the new hard drives are set for single cable select or master operation Consult the drive manual for the proper settings 65 UltraTrak Series User Manual re Unlocked Locked ea Front Panel Lock Figure 44 UltraTrak Front Panel access Drive Latch Front Handle Panel Figure 45 UltraTrak RM15000 Disk Drive access 66 Chapter 5 R
130. s with other SCSI devices 52 Chapter 4 SX4000 8000 Setup Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained and prepared to perform this task The UltraTrak SX8000 includes two replaceable power supply modules The UltraTrak SX4000 has one replaceable power supply Both systems will operate on either 115 volts AC or 230 volts AC Ensure that the voltage switch on the back of each power supply is set to your local voltage see below Warning To prevent serious damage to the UltraTrak be sure that the voltage select switches on the back of the power supplies are set to your local voltage Voltage Switch Voltage Switch Figure 39 Voltage Switch SX4000 left SX8000 right Main Power Switch The power switch is located on the back of cabinet Switch the UltraTrak power on by pressing the portion of this switch marked I Switch the power off by pressing the portion of this switch marked O Main Power After a few moments the LCD should display a message similar Switch to the following 53 UltraTrak Series User Manual Enter or Change the Password The front panel interface for the UltraTrak consist of following items Liquid Crystal Display Status dae ARRAY E scsi as a EXIT SCSI Activ
131. sers to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 169 UltraTrak Series User Manual European Tech Support E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attention Technical Support Phone Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time If you wish to write us for Promise Technology Europe B V support Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands Pacific Rim Sales Office E mail Support support promise com tw Fax
132. small files Note UltraTrak RM4000 and SX4000 do not support enough disk drives to create a RAID 30 array RAID 50 Characteristics Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 e File and Application servers e Transaction processing e Office application with many users accessing small files Note UltraTrak RM4000 and SX4000 do not support enough disk drives to create a RAID 50 array 138 Chapter 6 Your First Array JBOD Characteristics Advantages Disadvantages Uses 100 capacity of all hard drives The failure of one drive will result in all data being lost on that drive Should not be used in mission critical environments Recommended Applications for JBOD e File archiving e General fileserver Choosing Stripe Block Size The stripe block size value can be set to 4KB 8KB 16KB 32KB and 64KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any disk drive in your array A larger value slows the array down because disk drives with smaller cache buffers need more time for multiple accesses to fill their buff
133. sole take LUN numbers For UltraTrak the default Mode is ID and the default ID setting is 0 To change the SCSI Mode and or ID settings do the following From the Idle mode display press the SEL button on the front panel Press the W button once to move to Configuration then press SEL to enter Enter the password at the prompt see Enter Password on page 54 At the Configuration menu press W to move to Configure SCSI then press SEL to enter At the Mode menu press SEL to enter In the Mode menu press A and W to move between Mode and SCSI ID then press SEL to select one 7 Press the EXIT button to return to the Configure SCSI menu 8 Press V to move to the SCSI ID menu then press SEL enter 9 Inthe SCSI ID menu press A and YW to move to the SCSI ID number you want to use for the UltraTrak then press SEL to select it 10 Press EXIT to return to the Configure SCSI menu 11 Press EXIT once then press SEL to save your new settings or press EXIT again to cancel 12 If you saved your settings press SEL again to restart the UltraTrak After the UltraTrak has started reboot the RAID Host PC to see the changes in the SCSI Mode and ID in SCSI host adapter BIOS screen PIN ce on 59 UltraTrak Series User Manual Activate In Band SCSI In order to use the In Band SCSI feature on UltraTrak you must Enable SCSI Base Management on the UltraTrak To change the SCSI Base Management setting do the following 1
134. ss ceeeeeeeeeeeeeeeeeneeeeeeeeteeeeeeeeeteeeeeeaeeteaeeteaeess sc Enable disable SMART checking sesseessesseesieerreeirsrrrsrirsrresrrsrrnerrnene es Set buffer to write through or write back sw Get cache stalistics sonini ierse dati end gs Enable disable array initialization 0 00 eeeeeeeeeeneeeeeeneeeeeeneeeeeeneeeeneae ei Clear EE ec Enable disable the warning been eb Enable disable gigabyte boundary AA eg 165 UltraTrak Series User Manual Set rebuild priority low or bio ep Enable disable the disk write cache AAA ed Wipesa disk nien Sa ed ester ee he WipeoutDisk Set a NEW D ssword NewPassword Exit the Console software Quit Refer to Chapter 4 of this manual for a more detailed explanation of these functions Disconnect Be sure to close your terminal emulation program after you exit the Console software If possible save the connection parameters for future use 166 Chapter 12 Support Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Q What kind of hard drives can use for an UltraTrak array A You can use any Ultra ATA 133 100 66 hard drive s to create arrays on the UltraTrak You should use matching drives for multiple drive arrays to maximize capacity usage as well as performance Q Can add a drive to an UltraTrak RAID array via hot swap and dynamically adjust the array size con
135. ssword Press W twice to Configure SCSI then press SEL to select it Press W twice to SCSI Base Mgt and observe the setting SCSI ID SCSI Base Mgt Enabled Figure 72 UltraTrak s SCSI Base Mgt must be Enabled for In Band SCSI 6 Press SEL to toggle between Enabled and Disabled Be sure the setting is Enabled 7 Doone of the following e f you changed the setting press the Exit button once Press SEL to save the new setting Then press SEL again to restart the UltraTrak s Ifyou did not change the setting press the Exit button three times to return to the normal LCD screen ar to ba 142 Chapter 9 In Band SCSI Install the Promise RAID Console INF File Windows only In Band SCSI requires an Information INF file to install the Promise RAID Console into the Device Manager Follow the procedure below to install the INF file on your RAID Host PC running Windows This procedure does not apply to other operating systems 1 Obtain the Promise RAID Console INF file e The Win2000driver folder on the UltraTrak software CD e Download it from the Promise website and expand it onto a floppy diskette 2 Shut down the RAID Host PC 3 Connect the UltraTrak s to the RAID Host PC via the SCSI cable Boot the UltraTrak s and be sure SCSI Base Mgt is Enabled 4 Boot the RAID Host PC After Windows starts the Found New Hardware Wizard will appear 5 In the Hardware Wizard dialog box select Inst
136. tervention Redundant fans Load sharing and full operation even with a failed fan Chapter 2 RM4000 Setup Getting started with the UltraTrak RM4000 consists of the following steps SSB 2 SNe af oN 0 ili Unpack the UltraTrak storage subsystem see below Mount UltraTrak RM4000 in a rack page 4 Install Hard Drives page 5 Connect the SCSI Cables page 9 SCSI Termination page 10 Connect the Power page 13 Enter or Change the Password page 14 Create an Array page 15 Assign a SCSI ID or LUN page 17 Activate In Band SCSI page 19 Install the UltraTrak INF file on your RAID Host PC Windows only Page 20 Unpack the UltraTrak Open the UltraTrak box and carefully remove the UltraTrak unit and accessories from the box Be sure to remove the packing foam from within the UltraTrak door The UltraTrak and accessories include the following items UltraTrak RM4000 Unit e External LVD SCSI cable Quick Start Guide e Power cord 2 Enclosure keys e 4 Screw sets for hard drives Null Modem Cable e CD with WebPAM Software SCSI Terminator and User Manual INF file and UltraTrak User Manual and Quick Start Guide Note The Web Based Promise Array Management WebPAM software provides monitoring and maintenance of your RAID through a graphic user interface GUI on your Web Browser Install WebPAM from the CD that comes with UltraTrak You can also download it from the Promise website
137. th the current line of UltraTraks You can download it from the Promise website The earlier Windows based PAM does not support In Band SCSI Select Management Post Han ajem emi Portis Tig wary ia Pale eomme aiea wii eg B Ajia iitraT rad SubSpakimeia it SEL Serunthdptions Chie ACA i pau pian Ip manapa mora than one Lita Trak from S the aame Host PEC hatag Seria teau fer io marapa wir pi UilreT nak hrug tha Heri P fori pti vo can On mon aje ii gekr kampement Far ire rh i ing hi methai a gyu Serial Figure 74 The Select Management Port screen appears during WebPAM installation During installation of WebPAM on the RAID Host PC the PC that controls the UltraTrak systems you have the option of selecting SCSI or Serial for your Management Port connection see the Figure above For In Band SCSI to work select SCSI If you have already installed WebPAM and you use a null modem cable to control your UltraTrak reinstall WebPAM on the RAID Host PC and select SCS when the choice is presented 145 UltraTrak Series User Manual Verify In Band SCSI Function After meeting the four requirements to enable In Band SCSI on UltraTrak as described above verify that the In Band SCSI feature is working properly 1 Connect your UltraTrak and RAID Host PC with the SCSI cable only 2 Disconnect the Serial null modem cable if present 3 Boot your RAID Host PC and UltraTrak 4 On your RAID Host PC log into WebPAM through y
138. the front panel of the UltraTrak press the SEL button Press the W button once to select Configuration then press SEL button Enter the password at the prompt At Configure Array press SEL At Array Setup press SEL Note If the message No Free Disk appears it means no free disk drives are present There could be an array or the drives are not yet installed See Delete an Array in Chapter 6 and Install Hard Drives above for more information At RAID Level press SEL Press A and to move to the desired RAID level then press SEL to select it 76 9 10 Chapter 5 RM15000 Setup Press SEL to create the array or press EXIT to cancel If you created a RAID 0 1 3 5 30 or 50 array UltraTrak will initialize your array The LCD screen displays the progress This process can take some time to finish depending on the size of the disk drives in your array UltraTrak restarts automatically after Initialization Note The following steps only apply to RAID 0 1 and JBOD arrays If you elected to create an array you should see the message Array has been created When prompted press SEL to restart the UltraTrak You have successfully created an array automatically In order to use the array you must partition and format the array using the Host RAID PC s operating system Create an Array Manually Before you begin see Choosing a RAID Level Choosing Stripe Block Size Gigabyte Boundary and Initializat
139. ts mode displays the cache memory size cache block size the cache read hit percentage rate and the cache write hit percentage rate Where the values shown are simply examples Cache Read Hit 10 Press A or VW to move these items on the Cache Write Hit 15 LCD What you can do Press SEL Does nothing Press A Moves the active message line up Press V Moves the active message line down Press EXIT Returns to the Configuration mode 101 UltraTrak Series User Manual View Array Information The View Array Information mode displays the array ID array size RAID level and array status Functional Critical Offline Rebuilding Synchronizing and Initializing If these modes of display require more than 2 lines to display information press the up and down keys to scroll the display The Array ID number may be 1 thru 8f RAID 0 Functional RAID Level Status Where the values shown are simply examples Meaning of Status RAID 0 Functional RAID 1 Critical RAID 3 Rebuilding x RAID 5 Offline RAID 0 1 Synchronizing x JBOD Initializing x CHS Map 2545 254 63 What you can do Press SEL Press A Press V Press EXIT a RAID 5 Functional Stripe Size 64 KB Does nothing Array is Functioning properly The array is in a degraded mode Array is rebuilding x done Array is down Array is synchronizing x done Array is initializing x done This is the map of this array in Cylinde
140. ultiple Ultra frake ee 51 Other SCSI devices 22 52 Password change seee 55 Password enter eee 54 Power connection 00008 53 Power supply replace 158 RAID Console INF file 61 63 SCSI connection onoeeenaeeaaa 48 SCSI termination 49 SCSI assign ID 58 61 SCSI Mode nsnsi 58 Voltage selection enosnneeeea 53 SX8000 Contents Of box 43 Create Array sses 56 Disk drive numbers 08 47 Disk drives ad 44 181 Display and Controls 91 DIVE carrilet eoa 46 Drive carrier lOCK 0eee0e 45 Drive status indicators 83 In Band GC 60 Multiple Uitrafrake eee 51 Other SCSI devices 52 Password change 55 Password enter 02000e 54 Power Conpechon 53 Power supply replace 154 RAID Console INF file 61 63 SCSI connection 000 48 SCSI termination 0000000001eeeae 49 SCSI assign ID 58 61 SCSI Mode pinnaan 58 Voltage selection c 53 Synchronization eeeeeeeeeeees 84 Synchronize Array 117 Target RAID Level 114 Technical Support contact 169 Technology Background 127 UltraTrak Controller Gard 151 enclosure information 103 Firmware 141 149 voltage selection HM bOO0 73 HMAO0O0 13 HMaO0O0 33 DGNA000 53 DGNO0O0O0 iaa itia 53 WebPAM 3 21 43 63 145 146 Windows based
141. ve the setting Press SEL again to restart UltraTrak No change Returns to the Configure SCSI menu Important In order for the In Band SCSI feature to work allowing you to manage multiple UltraTraks on the SCSI chain be sure SCSI Base Mot is Enabled If you change the SCSI Base Mgt setting you must restart the UltraTrak to make the setting effective When the UltraTrak display reads Array Functional or No Array Defined restart your PC 125 UltraTrak Series User Manual 126 Chapter 8 Technology Background This chapter consists of the following parts Introduction to RAID below Choosing a RAID Level page 136 Choosing Stripe Block Size page139 Gigabyte Boundary page 139 Initialization page 140 Hot Spare Drive page 140 Partition and Format Array page 140 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple hard drives to be combined together to form one large logical drive or array The operating system sees the array as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of arrays use
142. ver from back edge RM8000 Remove 3 screws on each side plus 1 on top at center front Slide cover back then off SX4000 Remove 4 screws on the back Slide cover backwards then off SX8000 Remove 6 screws on the back Slide cover backwards then off RM15000 Remove 2 screws on each side plus 2 on the back Lift cover from back edge l A Warning The electronic components within the UltraTrak disk array are sensitive to damage from ESD Electro Static Discharge Appropriate precautions should be observed at all times when handling the array or its subassemblies Remove the Controller Card Follow these instructions to remove the controller card see Figure 65 mb ob gt Switch the UltraTrak power off and remove the power cord Remove the cover as described in the Table above Remove the memory card DIMM Detach all controller board cables Remove the set screw With your fingers on the slide grips slide the mounting bracket to separate the card s main connector from the chassis connector oo N Remove the seven mounting screws from the controller card Lift the controller card from the cabinet 151 UltraTrak Series User Manual LED LCD Connector Jumpers Serial Connector Slide Grip SE E ln i Set Screw gt SCSI Connector gt Figure 77 Key components of the UltraTrak controller card Install the Controller Card Follow these instructi
143. within the UltraTrak disk array are 85 UltraTrak Series User Manual Do the following to replace a hard drive See the illustrations under Install Hard Drives in Chapters 2 3 4 and 5 1 2 3 a 9 10 11 12 Open the Front Panel on the UltraTrak Find the drive you wish to remove Pull the handle to release the Drive Carrier RM4000 RM15000 Unlock the Drive Carrier and pull the handle to release it SX4000 SX8000 RM8000 Gently slide the Drive Carrier out of the chassis Unplug the power cable from the old hard drive Remove the four screws that secure the hard drive to the Drive Carrier Slide the drive away from the ATA connector then lift it out of the Drive Carrier Verify that the jumpers on the new hard drive are set for single or master operation Consult the hard drive s documentation for the proper settings Lower the new hard drive into the Drive Carrier then slide the drive so that the ATA connectors line up and attach Insert screws through the holes in the Drive Carrier and into the bottom of the new hard drive Snug each screw Be careful not to over tighten Attach the Drive Carrier power cable to the new hard drive Slide the assembled Drive Carrier back into the UltraTrak and press the handle into place Lock the Drive Carrier SX4000 SX8000 RM8000 Close the Front Panel Important The Drive Carrier Latching Mechanism must be locked or the disk drive will not power up The
144. ws only Follow the procedure below to install the Promise RAID Console information INF file onto your RAID Host PC running Windows This procedure does not apply to other operating systems 1 2 3 Boot the UltraTrak s and be sure SCSI Base Mgt is Enabled Boot the RAID Host PC After Windows starts the Found New Hardware Wizard will appear In the Hardware Wizard dialog box select Install from a list of specific location and click Next In Search and Install Options dialog box select Don t search I will choose the driver to install and click Next In the Hardware Type dialog box select System Devices from the list and click Next In the Select the Device Driver dialog box click Have Disk In the Install From Disk dialog box click the Browse button and navigate to the fastcon INF file from the UltraTrak CD Select fastcon and click Open In the Install From Disk dialog box click OK In the Select the Device Driver dialog box click Next In the Completing dialog box click Finish 81 UltraTrak Series User Manual 82 Chapter 6 Array Maintenance Drive Status Indicators As shown in the figure below each drive has three status LEDs Figure 58 RM4000 and RM15000 Drive Status Indicators Power TES Status n Disk Activity Figure 59 SX4000 SX8000 and RM8000 Drive Status Indicators Meaning of Status Indicators Indicator Colo
145. www promise com Using the In Band SCSI feature WebPAM will manage up to seven UltraTrak systems per RAID Host PC For a complete discussion of the In Band SCSI feature on UltraTrak see Chapter 9 In Band SCSI UltraTrak Series User Manual Mount UltraTrak RM4000 in Rack The UltraTrak may be installed in any convenient location within the LVD SCSI cable length distance of the next SCSI device The UltraTrak RM4000 is designed specifically for rackmount installation but may also serve on a bench top as well The UltraTrak RM4000 installs directly to the rack with or without a shelf Assemble the Mounting Brackets on each side of the RM4000 and set the unit into the rack Rack Vertical Post UltraTrak RM4000 Rackmounting Shelf optional Figure 2 Rackmounted RM4000 Chapter 2 RM4000 Setup Install Hard Drives Before using the UltraTrak you must first populate it with ATA hard drives The UltraTrak RM4000 can support up to four 4 hard drives and provide the configurations listed below SP gt RAID Configuration Aumber S EE JBOD Single Drive 1 4 RAID 0 1 4 RAID 1 2 2 RAID 3 3 4 RAID 5 3 4 RAID 0 1 4 4 Caution You may mix manufacturer type and drive size however best performance is achieved when you populate the array with identical models For different drive sizes the arrays will use the smallest disk size Warning
146. your data array to continue to operate depending on which two drives fail RAID 0 1 arrays on UltraTrak consist of 4 to 14 disk drives 130 Chapter 8 Technology Background RAID 3 Block Striping with Dedicated Parity RAID level 3 organizes data across the physical drives of the array and stores parity information on to a drive dedicated to this purpose This organization allows increased performance by accessing multiple drives simultaneously for each operation as well as fault tolerance by providing parity data In the event of a hard drive failure data can be re calculated by the RAID system based on the remaining drive data and the parity information The adjustable block size of the RAID 3 array allows for performance tuning based on the typical I O request sizes for your system The block size must be set at the time it is created and cannot be adjusted dynamically Generally RAID Level 3 tends to exhibit lower random write performance due to the heavy workload going to the dedicated parity drive for parity recalculation for each I O Data Stripes Tv sv OT Data Drives Parity Drive Figure 66 RAID 3 Stripes data and adds a dedicated Parity Drive The capacity of a RAID 3 array is the smallest drive size multiplied by the number of drives less one Hence a RAID 3 array with 4 100 GB hard drives will have a capacity of 300GB An array with 2 120GB hard drives and 1 100GB hard drive will have a capacity of 200GB RAID

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