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Zoom ADSL X5 Switch User Manual

1. Verizon 2 35 1483 Bridged IP LLC 0 0 0 8 BellSouth 8 35 PPPoE LLC CenturyTel 1 8 35 PPPoE LLC CenturyTel 2 8 35 1483 Bridged IP LLC Covad 0 35 PPPoE LLC Earthlink 1 0 35 PPPoE LLC Earthlink 2 8 35 PPPoE LLC GWI 0 35 1483 Bridged IP LLC Qwest 1 0 32 PPPoA LLC Qwest 2 0 32 PPPoA VC MUX SBC 1 0 35 PPPoE LLC SBC 2 0 35 1483 Bridged IP LLC SBC 3 8 35 1483 Bridged IP LLC Sprint 1 0 35 PPPoA LLC Sprint 2 8 35 PPPoE LLC Verizon 1 0 35 PPPoE LLC 0 0 Service Provider Not Shown 35 PPPoE LLC Appendix A ADSL Internet Settings Tables 45 Table B Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia Telstra 8 35 PPPoA LLC Argentina Telecom 0 33 PPPoE LLC Argentina Telefonica 8 35 PPPoE LLC Belgium ADSL Office 8 35 1483 Routed IP LLC Belgium Turboline 8 35 PPPoA LLC Bolivia 0 34 1483 Routed IP LLC Brazil Brasil Telcom 0 35 PPPoE LLC Brazil Telefonica 8 35 PPPoE LLC Brazil Telmar 0 33 PPPoE LLC Brazil South Region 1 32 PPPoE LLC Colombia EMCALI 0 33 PPPoA VC MUX Denmark Cybercity Tiscali 0 35 PPPoA VC MUX France 1 8 35 PPPoE LLC France 2 8 67 PPPoA LLC France 3 8 35 PPPoA VC MUX Germany 1 32 PPPoE LLC Hungary Sci Network 0 35 PPPoE LLC Iceland Islandssimi 0 35 PPPoA VC MUX Iceland Siminn
2. TCP IP in it but not AOL Dial up or Adapter and click the Properties button and then click OK 2 Ensure the following is selected depending on whether you are using dynamic D HCP or static IP addressing gt 56 If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank Ifyou are using a static IP address Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear On the DNS Configuration tab ensure that Enable DN S is selected and that something appears in the Host box If not enter ADSL X5 User s Guide Appendix D Troubleshooting The following are some problems you may experience and some possible solutions to remedy the situation Problem My X 5 s ADSL light continually blinks and does not stay solidly lit Solution There are several issues that could cause this problem Check these items e Ensure that the phone cord is firmly plugged into the wall jack and the ADSL jack on the back of the X5 not the PHONE jack on the back of the modem e Verify that the jack the phone cord is connected to is enabled for ADSL service Unless your service provider has enabled it you cannot use a standard telephone jack for AD SL service e Your phone cord may be defective Replace the phone cord with
3. Z NO TICE This document contains proprietary information protected by copyright and this Manual and all the accompanying hardware software and documentation are copyrighted No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 2004 All rights reserved Contents OVERVIEW saggi 4 CHAPTER 1 INSTALLATION INSTRUCTIONS ccccscsssccccccccceees 5 INSTALLING THE XD vettore 8 REMOVING THE X5 SOFTWARE 27 UNIVERSAL PLUG AND PLAY errrrrererereceeses ie ceeseseiceeeesiineee 28 IF YOUNEED HELPz cicala aLaaa 28 CHAPTER 2 STATUS MONITORING csssccvrsrsereseesscecesieneneene 29 WHY MONITOR STATUS cccccscscscscscscsescsesesescscsesesesescsesescscscseseesaeees 29 MONITORING SYSTEM STATUS iscscscscssssssssssssssssssssssssssssesssssessssees 30 MONITORING ADSL STATUS vececcccsesscsssesessssssessssss
4. Use the Advanced O ptions on page 33 for a table listing the Advanced Setup areas that you can customize You need to change your Wide Area Network settings for example if you have a static IP address See Changing Your WAN Settings on page 38 for more information You want to change the default firewall settings for example if you have multiple computers connected to the Web you can specify that one or more users receive an email alert if the network is attacked See Changing Your Firewall Settings on page 39 for more information You want to change your ADSL password See Changing User Names and Passwords on page 40 for more information You have customized your configuration and want to back it up for future use See Backing Up Your Configuration on page 41 for more information You want to add remove or change the IP Filters See Using IP Filters on page 44 for more information ADSL X5 User s Guide How To Use the Advanced Options Configuring the X 5 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page To access this page click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 You will notice that there are numerous buttons on the page broken into three groups Configuration Status and Administration Most users will not need to use any of the b
5. or for Windows users that want to connect five computers directly to the modem The X5 modem is also enabled for Universal Plug and Play UPnP This means that if you plug other devices with UPnP capabilities into your computer or network for example a gaming application router or stand alone firewall they should automatically detect the X 5 and make the needed configurations for them to work together This User s Guide contains installation instructions for Macintosh Linux and Windows computers and information about the X 5 s advanced setup options While most users will not need to use the advanced setup options there are cases in which these advanced settings are necessary for example if you have a static IP address O verview 4 Installation Instructions This chapter covers the basic instructions needed to install your X5 and connectto the Internet These instructions can be used by those with a Macintosh Linux or Windows operating system If you already installed and connnected your X5 using the separate Q uick Start booklet provided for Windows users you can skip this chapter and begin with Chapter 2 Package Contents Your package contains the items shown below Zoom X5 ADSL Modem d gt USB Cable amp Phone Cord gt Power Cube pe Software amp Ethernet Cable LO CD ROM The CD contains the installation software documentation warranty and Customer Support information Chapter 1 I
6. 8 48 PPPoA VC MUX Israel 8 48 PPPoA VC MUX Italy 8 35 PPPoA VC MUX Jamaica 1 8 35 PPPoA VC MUX Jamaica 2 0 35 PPPoA VC MUX Jamaica 3 8 35 1483 Bridged IP LLC SNAP Jamaica 4 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 33 PPPoA VC MUX Mexico 8 35 PPPoE LLC Netherlands BBNED 0 35 PPPoA VC MUX Netherlands MX Stream 8 48 PPPoA VC MUX Portugal 0 35 PPPoE LLC Saudi Arabia 1 0 33 PPPoE LLC Saudi Arabia 2 0 35 PPPoE LLC Saudi Arabia 3 0 33 1483 Bridged IP LLC Saudi Arabia 4 0 33 1483 Routed IP LLC Saudi Arabia 5 0 35 1483 Bridged IP LLC Saudi Arabia 6 0 35 1483 Routed IP LLC 46 ADSL X5 User s Guide Table B Continued Countries Other Than The USA Service Provider VPI VCI Encapsulation Spain Albura Tiscali 1 32 PPPoA VC MUX Spain Colt Telecom Ola Internet 0 35 PPPoA VC MUX Spain EresMas Retevision 8 35 PPPoA VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed IP LLC Spain Wanadoo 1 8 35 PPPoA VC MUX Spain Wanadoo 2 8 32 PPPoE LLC Spain Wanadoo 3 8 32 1483 Routed IP LLC Sweden Telenordia 8 35 PPPoE Sweden Telia 8 35 1483 Bridged IP LLC Switzerland 8 35 PPPoE LLC Turkey 1 8 35 PPPoE LLC Turkey 2 8 35 PPPoA VC MUX UK 1 0 38 PPPoA VC MUX UK 2 0 38 PPPoE LLC Venezuela CANTV 0 33 1483 Routed IP LLC Vietnam 0 35 PPPoE LLC Appendix A ADSL Internet Setting
7. S FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency and if not installed and used in accordance with the instructions may cause harmful interference to radio communications 66 ADSL X5 User s Guide However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing E quipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Industry Canada CS03 Statement Notice The Industry Cana
8. and or a network device e To connect additional computers directly to the X 5 see the next section e To connect a network device to the X5 see page 26 To Connect Additional Computers 1 Shut down the computer you want to add to the X5 This is important because the computer must locate the correct IP address for the modem This is done when the computer is turned back on in step 3 below 2 Plug one end of an Ethernet cable into one of the modem s LAN ports 1 2 3 or 4 and plug the other end into your computer s Ethernet port Note for Windows users At this point you should not be connecting any of your additional computers using the X 5 modem s USB port If you planned to use the USB port it would already be connected to the computer on which you installed the software as explained earlier in this user s guide 3 Tum on the computer 4 Verify that your Internet connection is working O pen your Web browser e g Internet Explorer or Netscape Navigator and try to connect to a familiar Web address 5 Repeat steps 1 4 for each computer you want to add Congratulations Y ou have completed all you need to do to get your additional computers on the Internet Y ou are done with this user s guide Enjoy your X 5 Chapter 1 Installation Instructions 25 To Connect a Network Device This section provides general instructions for connecting a network device such as a wireless access point router hub or
9. and that the correct IP address Subnet mask Default gateway and Preferred DNS server values appear 54 ADSL X5 User s Guide Windows 2000 1 O pen the Intemet Protocol TCP IP Properties dialog box a From the desktop click the Start button point to Settings then N etwork and Dial up Connections b Right click the Local Area Connection icon and select Properties C Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic D HCP or static IP addressing gt Ifyou are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either O btain a DNS server address automatically or Enable DN S is selected All fields should be blank gt Ifyou are using a static IP address Ensure that Use the following IP address and Use the following DNS server addresses are selected and that the correct IP address Subnet mask Default gateway and Preferred DNS server values appear Appendix C TCP IP Network Settings 55 Windows 98 Me 1 O pen the Internet Protocol TCP IP Properties dialog box a b From the desktop click the Start button point to Settings then Control Panel Double click the N etwork icon to display the N etwork dialog box Select your NIC card s TCP IP entry it should include
10. for instructions You must set up the X5 so that it can communicate with your Internet service provider To do this you must use the Zoom Configuration Manager 1 Log in to the Zoom Configuration Manager from the computer you connected to the X5 modem a Open your Web browser and in its address bar type http 10 0 0 2 if you are using the Ethernet jack or http 10 0 0 3 if you are using the USB port Windows only then press the Enter key on your keyboard Tip If you are using a Windows computer a Zoom icon should have been placed on your desktop automatically Instead of typing one of the addresses above in your Web browser you can double click the Zoom icon b When prompted type the following user name and password in the appropriate boxes then click OK You must enter them using lowercase letters User Name admin Password zoomadsl If you are not prompted for a user name and password do the following in this order Recheck all connections restart the modem and computer and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem s back panel and holding it for five seconds The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you Chapter 1 Installation Instructions 13 2 The Zoom Configuration Manager opens and displays its Basic Setup page _ Save Changes _
11. highlighted in the Configure list box Do not enter anything into the DHCP Client ID field 5 Click Apply N ow or Save if prompted and close the Network pane 6 Continue with E stablishing Communication on page 13 Appendix C TCP IP Network Settings 51 Mac OS 7 6 1 9 2 2 1 From the Apple menu choose Control Panels and then TCP IP to display the TCP IP Window 2 Under Connect via select E themet built in 3 Under Configure select Using DH CP Server Do not enter anything in the DHCP Client ID field 4 Close the TCP IP Window Y ou will be asked if you want to save the changes Click Save 5 Continue with Establishing Communication on page 13 52 ADSL X5 User s Guide Linux TCP IP Settings The instructions for setting up boot time DHCP vary dramatically by distribution so you may want to refer to your particular version s documentation Once you have followed the instructions for your Linux system continue with Establishing Communication on page 13 Note If you have more than one network card installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 and so forth If you select an identifier other than eth0 for your AD SL modem use that identifier throughout RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE etho ONBOOT yes BOOTPROTO dhcp SuSE Edit the file etc rc config search fo
12. About Netscape The version number is at the top of the screen 1 Double click the N etscape N avigator icon on your desktop to open the browser 2 From the Edit menu choose Preferences to open the Preferences dialog box 3 In the Category list click the triangle to the left of Advanced to display a list of choices below it then select Proxies The Preferences dialog box changes to show the Proxies you can specify nemo Pees S D Navigator gt Configure Proxies to Access the Internet D Composer D Mail amp Newsgroups D Instant Messenger O Manual proxy configuration Direct connection to the Internet pica HTTP Proxy Pot E 7 D Privacy amp Security When you click basa Jag ese settings for SSL FTP and Gopher J this trian gl e Scripts amp Plugins SSL Proxy Pott i gt Keyboard Navigation ETP Proxy Pott E more options Cache r bel ow Gopher Proxy Port 0 appea HTTP Networking SOCKS Host Port 0 Advanced Software Installation O socks v4 SOCKS v5 Moues wheal No Proxy for localhost 127001 Seaton Example mozilla org net nz O Automatic proxy configuration URL Reload 4 Select Direct connection to the Internet then click OK Appendix E Configuring Your Web Browser 65 Appendix F Regulatory Information U S FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requir
13. Filter Firewall NAT RIP LAN Opens a page that lets you Specify Dynamic Host Configuration Protocol DHCP settings to enable network administrators to centrally manage the assignment and distribution of IP information to computers on a network When you enable DHCP on a network you allow a device such as your X5 s router or a router located with your Internet service provider to assign temporary IP addresses to your computers whenever they connect to your network Set up the routes on which you want the X5 to send data it receives on a particular interface for example LAN interface Ethernet interface etc Routes specify the IP address of the next device interface or Internet destination to forward data to given the ultimate destination of the data Select the protocols you want blocked from your computer for example IP Milticast NetBEUI IPX APR AppleTalk Filter packets at the Ethernet protocol level Modify the default firewall settings For example use this page to specify the email address es to which you want an alert sent if your computer network is attacked Specify Network Address Translation settings The most common reason for changing the default settings is if you have a LAN and require each computer to have its own public IP address Otherwise the default NAT setting provides sufficient protection for most users Specify whether the X5 can communicate with other routing devices an
14. Optional N etwork device You can connect a network device such as a wireless access point router hub or switch to the X5 modem If you plan to connect a network device be aware that you must first connect at least one of your computers directly to the X 5 This will be the computer from which you will configure the modem For Windows users this will also be the computer on which you will install the software Note Because network devices can be set up in many ways this user s guide provides general instructions about connecting a network device to the X 5 For information about setting up your network device see that device s documentation Additional Ethemet cables These are only required if you plan to connect more than one computer network device with an Ethernet port to the X5 The X5 comes with one Ethernet cable and one USB cable Installing the X5 Installing the X 5 involves four steps Installing the Software Installing the H ardware Establishing Communication and Connecting Additional Computers to the Intemet Step 1 Installing the Software Important This section is for Windows computers only If you are using a Macintosh or Linux computer or you are a Macintosh or Linux user who is connecting the X 5 directly to a network device skip this section and begin with the next one Installing the H ardware on page 10 Regardless of how many Windows computers you plan to connect to the X5 you only
15. Write Settings to Flash Use this Web page to configure the modem so it can connect with your Internet service provider You can configure the X 5 manually or you can have the modem automatically configure itself 14 ADSL X5 User s Guide Depending on your situation do the following gt Select MANUALLY if one or both of the following are true You already have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan use with the X5 Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing To continue configuring the modem manually skip the rest of the steps in this section and follow the instructions on page 19 if you are NOT using a static IP address or on page 22 if you have a static IP address gt Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation When this option is selected the screen changes to show automatic configuration options Do the following a Select the Enable option button then click Save Changes b The page changes to the Autodetect page and a Start button appears Click the Start button to begin the automatic configuration A message appears to let you know that the current configuration if any will be lost when the X5 configures itself Click O K to dismiss this
16. a known good one e You have installed phone filters on all the phones and fax machines using the same ADSL line as the X 5 These devices can produce noise and interfere with your AD SL connection Appendix D Troubleshooting 57 Problem My X5 s ADSL light is solidly lit but I cannot connect to the Internet Solution There are several issues that could cause this problem Check these items 58 Ensure that you are using the correct VPI VCI and Encapsulation settings If your Encapsulation begins with PPP ensure that you have typed your AD SL Username and Password correctly Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13 gt Ifyou had the modem automatically configure its settings open the Basic Setup page ensure that MAN UAL is selected then select 7 from the Virtual Circuit drop down list When the screen changes to show the automatic configuration settings select MAN UAL again then enter the correct Usemame and Password in the boxes provided Click Save Changes and Write Settings to Flash gt If you manually configured your modem open the Basic Setup page ensure that MAN UAL is selected then enter the correct Usemame and Password in the boxes provided Click Save Changes and Write Settings to Flash Verify that your service provider s AD SL connection is functioning properly Place a call to your service provider s customer support de
17. age 45 Find your service provider on the list and make note of its settings If there is more than one listing for your service provider the most common one is labeled 1 the next 2 and so on Tip If you are in the United States and your service provider is not on the list use the settings for Service Provider N ot Shown at the bottom of the table Chapter 1 Installation Instructions 19 3 Select E nabled from the Current Connection drop down list That is click the arrowhead at the far right of the box to view the items in the list then select Enabled 4 Select your service provider s Encapsulation setting from the Encapsulation drop down list D epending on your selection do the following gt Ifyour Encapsulation setting begins with PPP Enter your Usemame and Password in the boxes provided Your Internet service provider should have given you a User ID or User Name usually your email address or the characters preceding the sign in your email address and a Password These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager Tip If you do not know your Usemame and Password contact your service provider and tell them that you misplaced the information gt Ifyour Encapsulation setting begins with 1483 Bridged or 1483 Routed The Usemame and Password boxes will automatically disappear from the page because you do not need to enter this information Co
18. ase Renew operation gt Windows 2000 XP From the desktop click the Start button then point to Programs point to Accessories and then select Command Prompt Type ipconfig all and press the Enter key on your keyboard In the subsequent dialog box make sure the NIC adapter is highlighted in the drop down list click Renew and then click Release Then type 10 0 0 2 or 10 0 0 3 as appropriate into your browser s address bar and the N etwork Password box should display gt For Windows 95 98 Me From the desktop click the Start button and the point to Run Type winipcfg and click OK In the subsequent dialog box make sure the NIC adapter is highlighted in the drop down list click Renew and then click Release Then type 10 0 02 or 10 0 0 3 as appropriate into your browser s address bar and the N etwork Password box should display Problem The computer on which I installed the X 5 software is connected to the Web but one or more of the additional computers I have connected directly to the modem cannot access the Internet Solution There are several issues that could cause this problem Check these items 60 Try rebooting each computer This will allow for the computers to release and renew their IP addresses If only one of your added computers cannot access the Web ensure that it is connected using its Ethernet port and one of the X5 modem s LAN ports If its is using the USB port it requires the X 5 soft
19. ater time View data generated or acquired by routine system communication with other devices This information does not necessarily represent unexpected or improper functioning and is not captured by the system traps that create alarms You can save the system log to a file Reboot the X5 and reset its configuration to the factory defaults Chapter 3 Advanced Setup O ptions 37 Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network WAN settings and to specify a static IP address if you have arranged paid for one To open this page click the WAN Configuration button on the Advanced Setup page Important If you want to use static IP addressing see Using Static IP Addressing on page 22 for information on how to do this The settings you can change on this page include Encapsulation VPI VCI DHCP Client IP Address Subnet Mask and so forth Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button For more information about changing your WAN Configuration settings click the Help icon at the top of the screen while you are on this page This opens the online help and displays a topic containing detailed information about the WAN Configuration page 38 ADSL X5 User s G uide Changing Your Firewall Settings Use the Firewall Configuration page to change the X 5 s firewall settings To open t
20. csssestsscatseseenees 31 CHAPTER 3 ADVANCED SETUP OPTIONS ccsccccccccsscscccccseees 32 HOW TO USE THE ADVANCED OPTIONS 33 CHANGING YOUR WAN SETTINGS wiccscscscsscssssssscsssssssssssssssessees 38 CHANGING YOUR FIREWALL SETTINGS esserne 39 CHANGING USER NAMES AND PASSWORD S irene 40 BACKING UP YOUR CONFIGURATION rrrrrereeeerereeerenee 41 RESETTING DEFAULT SETTINGS wisiccscssssscssssssssssssssssssssscsssssessess 43 USING IP EILTERS area 44 APPENDIX A ADSL INTERNET SETTINGS TABLES essees 45 APPENDIX B FRONT AND BACK PANELS sesssssssssssssssssssssssssss 48 APPENDIX C TCP IP NETWORK SETTINGG ccccssssosevvees 50 APPENDIX D TROUBLESHOOTING sessssssssssssssssssssssssssssssssssse 57 APPENDIX E CONFIGURING YOUR BROWSER scccssssscoeees 62 APPENDIX F REGULATORY INFORMATION ccccssssssseceveees 66 Overview The X5 integrates an AD SL modem a router and a four port switch in one device It includes an advanced firewall which allows you to control Internet access from your local network and which protects your local network from unwanted Internet traffic With four LAN ports labeled 1 2 3 4 the X5 supports the direct connection of up to four computers with Ethernet ports Those with a network device such as a wireless access point can plug it into one of the LAN ports to support up to 253 Internet connections There is also a USB port for Windows computers that do not have an Ethernet port
21. d if so on which interfaces It also lets you specify how long routes remain in memory Specify the settings that control the connection between the X5 modem and your Ethernet jack or USB port depending on which you used to connect the modem Chapter 3 Advanced Setup O ptions 35 Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting The following table lists each button in the Status group and gives a brief description of the settings you can specify Click a button below then click the Help icon at the top of the screen to open an online help topic about the page you are viewing This button ADSL Status PPP Status TCP IP Status EoA Status ATM Status IPoA Status 36 Opens a page that lets you View in depth information about your ADSL connection Configure a Point to Point Protocol PPP to enable communication between the X5 modem and your Internet service provider View information about the IP packets handled by your modem Configure an Ethernet over ATM EoA interface on the ADSL Ethernet router if one is needed to communicate with your ISP Configure an Asynchronous Transfer Mode ATM Virtual Circuit VC interface to enable the X5 to communicate using the ATM protocol Configure an Internet Protocol over ATM IPoA interface on the ADSL Ethernet router An IPOA interface can be used to exchange IP packets over the ATM network with
22. da label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing the equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of concern The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each ter
23. eboot From Default Configuration 4 Click the Reboot button O nce this process is complete your unit is reset to its factory settings To perform a hard reset If you lose your link to the unit and cannot communicate with it via the Web browser do the following to perform a hard reset 1 Insert a paper clip into the RESET pinhole in the center of the modem s back panel 2 Hold it there for five seconds The unit s ADSL light will tum off and then it will blink slowly about once per second You are now guaranteed that all system settings are restored to the X5 s factory defaults Chapter 3 Advanced Setup O ptions 43 Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet To open this page click the IP Filtering button in the Configuration section of the Advanced Setup page To filter Internet traffic you must define one or more rules that is criteria you want the information to meet before it can proceed As information comes in from the Internet the X 5 examines it and if it meets the rule the information moves forward to its destination on your computer or network If it does not it is discarded The rule can be based on many characteristics including the network or Internet protocol it carries IP address of the sending computer the port that the traffic is coming in on and so forth Once you have set up t
24. ements adopted by the ACTA The unit bears a label on the back which contains among other information a product identifier in the format USAAAEQ TXX XX If requested this number must be provided to the telephone company This equipment uses the following standard jack types for network connection RJ11C This equipment contains an FCC compliant modularjack It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules The Ringer E quivalence Number or REN is used to determine the number of devices which may be connected to the telephone line An excessive REN may cause the equipment to not ring in response to an incoming call In most areas the sum of the RENs of all equipment on a line should not exceed five 5 0 In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to wam you in advance of any such disconnection but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If t
25. ext On the Internet Connection dialog box select Connect using a broadband connection that is always on then click Next On the Completing the New Connection Wizard dialog box click Finish Windows 98 Me 2000 a On the Internet Connection Wizard dialog box select want to set up my Internet connection manually or want to connect through a local area network LAN then click Next On the Setting up your Internet connection dialog box select I connect through a local area network LAN then click Next On the Local area network Internet configuration dialog box uncheck the Automatic discovery of proxy server check box then click Next On the Set Up Your Internet Mail Account dialog box select No then click Next On the Completing the New Connection Wizard dialog box uncheck the To connect to the Internet immediately select this box check box if it appears and click Finish 4 If you accessed Internet Explorer s settings from the Control Panel as explained in the Tip following step 1 the Control Panel window will still be open Close it before continuing 64 ADSL X5 User s Guide Configuring Netscape Navigator The following instructions are for Netscape Navigator Version 7 2 If you do not have Version 7 2 you can get a free upgrade from Netscape Communication Corp If you are not sure what version you have open Netscape Navigator and from the H elp menu choose
26. have to install the software on one of them The Windows computer on which you install the software will also be the first computer that you physically connect to the X 5 It will also be the computer from which you configure the modem The hardware connection and the modem configuration process are explained later in this user s guide Determining which computer to install the software on depends on how the computers will be connected to the X5 e Ifall of your Windows computers will be connected using their E themet ports Y ou can install the software on any one of these computers e If one of the Windows computers will be connected using its USB port and the rest using their E themet ports Y ou must install the software on the computer with the USB port Because the back panel of the X5 modem has one USB port and four LAN Ethernet ports only one computer can be connected using a USB port Note however that we recommend you connect your computers using E thernet ports if possible 8 ADSL X5 User s Guide e Ifyou will be connecting a network device such as a wireless access point router hub or switch You must install the software on a Windows computer that will be directly connected to the X5 This means that if you have a network device you should choose a computer to connect to the modem the actual physical connection will be made later in this user s guide and install the software on it For most users th
27. he IP filters you want click the Save Changes button and then click the Write Settings to Flash button For more information about setting up IP filters click the H elp icon at the top of the screen while you are on the IP Filter Configuration page This opens the online help and displays a topic containing detailed information about this process 44 ADSLXS User s Guide Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the AD SL settings to connect to the Internet Many ADSL providers use different settings depending on the region in which they are operating which is why there may be more than one setting for your service provider We post updated tables on our Web site If your country is not listed in the tables below please consult www zoom com Note to USA customers If your ADSL service provider is not shown below first use the settings for Service Provider Not Shown at the bottom of the table If those settings do not work use the settings for the company that provides local telephone service in your area Refer to page 19 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VC Encapsulation AllTel 1 35 PPPoE LLC AllTel 2 35 1483 Bridged IP LLC August net 1 35 1483 Bridged IP LLC August net 2 35 1483 Bridged IP LLC
28. hen prompted 6 When the installation is complete click Finish then click Exit 7 Close any applications that may be open then remove the CD from the CD ROM drive 8 Shut down the computer Congratulations Y ou have installed the software Now continue with the next section Installing the H ardware Step 2 Installing the Hardware Windows users only Be sure that you have already installed the software BEFORE beginning this section Software installation is not required for Macintosh and Linux computers 1 Shut down your computer if it is not shut down already gt For Windows users this is the computer on which you just installed the software gt For Macintosh or Linux users this can be any one of the computers that you plan to plug directly into the X 5 If you plan to use a network device such as a wireless access point router hub or switch you must connect at least one of your computers directly to the modem 10 ADSL X5 User s Guide 2 Connect the modem to the computer s Ethernet jack If you are using a Windows computer you have the option of connecting your computer s USB port However Windows users should only be connecting to a USB port if your computer does not have an Ethernet port or if you plan to plug five computers directly to the X5 modem gt Ifyouare using an Ethemet port Plug one end of the Ethernet cable into one of the X5 modem s LAN ports 1 2 3 or 4 and plug the ot
29. her end into your computer s Ethernet port Important Do not connect additional computers or a network device such as a wireless access point router hub or switch to the other LAN ports at this time These instructions will let you know when to connect them gt Ifyouare using a USB port Windows computers only Plug one end of the USB cable into the modem s USB port and the other end into your Windows computers USB port The connection is made to the back panel of the modem st ae lS ADSL USB 1 RESET PWR 3 Plug the included X 5 power cube into a power strip or wall outlet and then into the modem s power PWR jack Important Only use the power cube shipped with the X 5 O ther power cubes may damage your hardware The PWR light on the front panel of the modem should become steady on and the ADSL light should blink once If the PWR light does not turn on make sure there is power at the wall outlet or power strip where you plugged in the power cube Chapter 1 Installation Instructions 11 4 Tum the computer on Windows users who connected their computer to the USB port may see a Found N ew Hardware box indicating the progression of the installation Typically no user action is necessary If you are using Windows XP you may be required to click N ext Depending on your operating system you may also see a Hardware Installation box or a Digital Signature N ot Found box You can safely ignore these me
30. his occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flyer for repair or warranty information It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or of such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges Telephone facsimile machines manufactured on and after D ecember 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after D ecember 13 1995 must comply with the requirements of this section This equipment cannot be used on public coin phone service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information U
31. his page click the Firewall button in the Configuration section of the Advanced Setup page When you install the X 5 a firewall is automatically established to offer your computer protection as you use the Internet This built in firewall is in addition to the NAT settings on your X 5 By default the firewall is set up to be relatively strict that is the only Internet traffic it allows to access your computer is that which you are likely to need for example a Web page you request in your browser s address bar For most users this access is secure and sufficient Most users will never need to change their firewall settings However use the Firewall Configuration page if you want to e Blacklist computers that try to hack into your computer or network so that they are denied access By default this feature is disabled e Have email sent if your computer or network is attacked by an outside computer Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button For details about the individual firewall settings you can specify click the Help icon at the top of the screen while you are on the Firewall Configuration page This opens the online help and displays a topic containing detailed information about the X 5 s firewall settings Chapter 3 Advanced Setup O ptions 39 Changing User Names and Passwords Use the User Configuration page
32. hose operating systems do not have to remove the software prior to removing the X5 1 From your Windows desktop click the Start button point to Programs then point to Zoom ADSL Modem then select Uninstall X5 ADSL Modem 2 When prompted to confirm your choice click Yes 3 When the process is complete you will be prompted to click Finish 4 Unplug your X5 hardware Chapter 1 Installation Instructions 27 Universal Plug and Play The X5 is enabled for Universal Plug and Play UPnP This means that other devices plugged into your computer or network for example a gaming application router or stand alone firewall that use UPnP should automatically detect the X 5 and make the needed configurations for them to work together There is no setup for you to do If You Need Help Zoom has many Technical Support services available to its customers You can access these services in a variety of ways e Windows users Insert the CD select your language and then click the Customer Support link to view comprehensive support information e Macintosh and Linux users Insert the CD and navigate to the Mac_Linux folder to view documentation and support information e Visit our Web site at www zoom com and select Technical Support From here you can send email to our technical support experts and or do a smart search through our intelligent database by using SmartF acts Tip From time to time Zoom may release i
33. is will probably be the computer that is closest to the ADSL enabled phone jack If you were already planning to connect multiple computers directly to the X 5 in addition to a network device review the previous two bullets to determine which computer to install the software on Windows computer users MUST install the software BEFORE installing the hardware Important If you need to use the X5 s USB option you must remove any existing USB modem drivers on your Windows computer before installing this software On the desktop click the Start button and then depending on your operating system either click Control Panel or click Settings and then Control Panel In the Control Panel double click Add Remove Programs On the Add Remove Program Properties dialog box select the USB modem you are removing on the Install Uninstall tab click Remove and then click OK 1 Tum on your computer if it is not on already 2 Insert the supplied CD into the CD ROM drive of your computer The CD should start automatically and the Language Selection screen should appear If the CD does not start automatically on the desktop click the Start button click Run and then type D setup exe where D is the letter of your CD ROM drive 3 Select your language The Main Menu screen opens Chapter 1 Installation Instructions 9 4 Click Installation Wizard 5 Click ADSL X5 Modem to start the software installation then click N ext w
34. l cannot connect look up your provider in the ADSL Intemet Settings T ables on page 45 and try the setting s shown if different If you did not connect and were using settings from the AD SL Internet Settings T ables return to the tables and find the next most frequently used settings those labeled 2 if you just entered 1 or 3 if you just entered 2 and repeat steps 3 7 above Chapter 1 Installation Instructions 21 Using Static IP Addressing If your Internet service provider s E ncapsulation setting is either 1483 Bridged or 1483 Routed the X5 can be set for either a Dynamic Host Configuration Protocol D HCP address also known as a dynamic IP address or for a static IP address Because most Intemet service providers use DHCP the X5 is set for dynamic IP addressing by default There is typically an extra charge for a static IP address and you usually have to make a special request to get one Important If you do not know what static IP addressing is or why you would use it you most likely do not need to change the default setting Only advanced users who specifically want to use static IP addressing and or those users whose Internet service provider specifically instructed them to use static IP addressing should change this setting 1 Click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager to open the Advanced Setup page 2 Click the WAN Configuration button located in
35. l system status click the System Status icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 The System Status page provides information about many aspects of your X5 including how long it has been since you last rebooted the modem your WAN settings your LAN settings and so forth 3 Te P ri System Status ADSL Status Basic Setup Advanced Setup System Status ADSL Status ShowtimeData SAN Version Zoom GS Ver 1 0 0 42 Up Time 0 6 4 Time Thu Jan 01 00 19 37 2004 Time Zone GMT Daylight Saving Time OFF WAN Status Lower Interface Encapsulation Mask Gatewa VPINCI p nance Y interface PPPoA 192 169 1 11 255 255 255 255 192 169 1 1 o5 LAN Status Mac IP Lower Interface Speed Status 00 85 A0 01 01 00 10 0 0 2 255 255 255 0 1008T Full 10 0 0 3 255 255 255 0 Down For more detailed information about the system status information provided click the Help icon at the top of the System Status page to open the online help 30 ADSL X5 User s Guide Monitoring ADSL Status If you want to check the status of your AD SL connection click the ADSL Status icon at the top of the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 The ADSL Status page provides infor
36. mation about your AD SL connection For example you can verify whether your AD SL connection is active or not the ADSL Status setting will display Showtime if connected You can also monitor related AD SL parameters for example how fast the X 5 is transferring data Downstream Speed and Upstream Speed Tienda coca Remote SNR Margin 16 5 dB 5 0 dB Line 3 5 dB 2048 i Transmit Power 10 95 dB 19 69 dB cRe o 18 0 o FEC o o 0 o HEC fo fre 0 0 Line Attenuation Counters Note The ADSL Status page does not provide a way to change any of these settings see Chapter 3 Advanced Setup O ptions beginning on page 32 if you need to make changes to these settings For more detailed information about the AD SL status information provided click the H elp icon at the top of the ADSL Status page to open the online help Chapter 2 Status M onitoring 31 Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users However those that want or need to change the X5 s settings can do so using the Advanced Setup page This chapter explains how to specify advanced options The information in this chapter applies to you if 32 Your Internet service provider instructs you to enable disable or change the default settings for your X5 in order for it to work properly with your ADSL service See How To
37. message C Wait while the X5 modem searches for the correct VPI VCI and Encapsulation settings and connects with your Internet service provider This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider s Chapter 1 Installation Instructions 15 3 Once the modem detects your settings your VPI VCI and 16 Encapsulation settings will appear in the table on the Autodetect page Click the Encapsulation setting to continue with the process VPI VCI Encapsulation protocol Detected 8 35 When your Encapsulation setting appears click it to continue with the process Note that yours may be something other than PPPOE Note If your E ncapsulation setting is not found that is if N o Encapsulation Protocol Detected remains on the screen select the Disable option button click Save Changes then click the Basic Setup icon at the top of the screen and try to manually configure the modem as explained in Configuring the X5 Manually on page 19 ADSL X5 User s G uide 4 Depending on your Encapsulation setting the following will happen when you click it gt IfyourEncapsulation setting begins with PPP You will be prompted for your Login N ame and Password Your Internet service provider should have given you a User ID or Username usually your email address or the characters preceding the sign in your email address and a Password En
38. minal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 European Dedaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to D irective 1999 5 EC R amp TTE Directive via the following This product is CE Marked Directive Standard Test Report 73 23 EEC Low EN 60950 2000 electrical safety Voltage IEC 60950 3 d 1999 89 336 EEC EMC EN 55024 1998 EMC immunity EN 55022 1998 EMC emissions Electrostatic Discharge Statement The unit may require resetting after a severe electrostatic discharge event Note If you do not use the supplied phone cord use an equivalent of minimum AWG 26 line cord CAUTION To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord Additional compliance information is located on the CD Appendix F Regulatory Information 67 3524 A 27341 2004
39. mproved firmware This is also available at www zoom com along with upgrade instructions We recommend that you check our Web site periodically for updates e Call our support office in the United States at 561 241 7170 or in the United Kingdom at 44 0 1276 704440 e Some retailers of Zoom products provide support or can recommend a convenient support center 28 ADSL X5 User s Guide Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection Most users can skip this chapter as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings usually for troubleshooting If you are using network device Such as a wireless access point router hub or switch you can monitor your X5 from any of the computers that are connected to your network Why Monitor Status The X5 provides two easy to read screens for you to review the status of the modem and its AD SL connection While most users will probably never need to check the status there are some cases in which it would be helpful For example you may need to know the IP address assigned to you by your Internet service provider For advanced users with special configuration needs the status information is useful for overall system maintenance Chapter 2 Status Monitoring 29 Monitoring System Status If you want to check the overal
40. n also create additional logins that is user names and passwords with varying degrees of access to the Zoom Configuration Manager For more information about managing logins click the H elp icon at the top of the screen while you are on the User Configuration page This opens the online help and displays a topic containing detailed information about user names and passwords Backing Up Your Configuration Use the Backup Restore Config page to back up your current configuration or restore an old configuration to your X 5 To open this page click the Backup Restore Config button located in the Administration group on the Advanced Setup page Users who change the configuration settings for the X5 may want to back up their settings This will enable them to restore those settings at a later time if needed This feature may be especially useful when you receive firmware updates from Zoom Installing the update may overwrite your customized settings with default values Before you update the firmware backup your configuration Then after the firmware has been updated restore your configuration Note You do not need to back up the default settings This is because you can easily restore the defaults by clicking the Reboot button on the Advanced Setup page For more information see Resetting Default Settings on page 43 Chapter 3 Advanced Setup O ptions 41 To back up your current configuration 1 On the Backup Restore Co
41. nd your computer is now connected to the Internet If you want to connect more computers or a network device to the X 5 continue with Connecting Additional Computers to the Internet on page 24 Otherwise you are done with this user s guide Enjoy your X 5 Important If you did not connect see Appendix D Troubleshooting on page 57 ADSL X5 User s Guide Configuring the X5 Manually Some users may need to configure the X 5 s IP settings manually instead of having the modem automatically configure itself Typically you would manually configure your modem if e You already have the VPI VCI and Encapsulation settings from your Internet service provider e You have a static IP address that you plan to use with the X 5 If this is the case skip this section and continue with Using Static IP Addressing on page 22 e The auto configuration process was unable to find your settings Manually configuring the modem requires that you log in to the Zoom Configuration Manager and enter information on its Basic Setup page If you need help logging in see page 13 1 On the Basic Setup page ensure that the MAN UAL option button is selected 2 Do the following depending on whether you know your VPI VCI and Encapsulation settings gt gt If your Internet service provider gave you the settings continue with step 3 below If you do not know the settings refer to the ADSL Internet Settings T ables beginning on p
42. nfig page click Save Config to download a configuration file from the X5 to a folder on your computer 2 Name the file and specify a location for it on your computer Be sure to note the name and location Y ou will need this information if you ever want to restore the X5 to this backed up configuration To restore a configuration 1 On the Backup Restore Config page click Browse and navigate to the file containing the configuration to which you want the X 5 restored 2 Click Upload For more information about backing up and restoring your customized settings click the Help icon at the top of the screen while you are on the Backup Restore Config page This opens the online help and displays a topic containing detailed information about this process 42 ADSL X5 User s Guide Resetting Default Settings If you have changed the system settings on your X 5 and for some reason want to restore them to the factory default settings you can do so in one of two ways You can perform a software reset or a hard reset To reset using the X5 s Web interface If you can open your Web browser and access your X 5 s user interface do the following to perform a software reset 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page See page 13 if you need help logging in 2 In the Administration section click the Reboot button 3 From the Reboot Mode drop down list select R
43. nstallation Instructions 5 If anything is missing or damaged please contact Zoom Customer Support or whoever sold you the modem In addition the package may include e Phone jack adapter to adapt the phone cord to a particular phone jack certain countries only e ADSL line filter s certain models only Before You Begin Before you begin installing the X5 modem using this guide you must have the following available to you e ADSL service enabled on your telephone line To do this you need to sign up with an AD SL service provider Once this service is enabled you should have an AD SL enabled telephone wall jack to plug the X5 modem into Y our service provider may refer to ADSL service as DSL service e One or more computers that you want to connect to the Intemet The X5 supports the connection of up to four Macintosh Linux or Windows computers with Ethernet ports Note for Windows users Your computers must use one of the following operating systems Windows 98 Me 2000 X P We recommend that you connect all of your Windows computers using Ethernet ports If any of your computers do not have an Ethernet port you can purchase a Network Interface Card NIC to add one Alternately you can connect one of your computers using its USB port This also enables Windows users to connect five computers instead of four directly to the X5 6 ADSL X5 User s Guide Chapter 1 Installation Instructions
44. ntinue with step 5 Important If you plan to use a static IP address you must manually configure the X 5 from the WAN Configuration page and not the Basic Setup page For more information see Using Static IP Addressing on page 22 Typically you must make arrangements with and pay your Internet service provider for a static IP address 5 In the VPI and VCI boxes enter the settings for your service provider 20 ADSL X5 User s Guide 6 Click Save Changes and then Write Settings to Flash O nce the process is complete the X 5 s ADSL light should remain on steady this should take about 15 seconds 7 Verify that your Internet connection is working O pen your Web browser e g Internet Explorer or Netscape Navigator and try to connect to a familiar Web address If you connect successfully you are ready to browse the Web from this computer Congratulations Y ou have established communication and your computer is now connected to the Internet If you want to connect more computers or a network device to the X5 continue with Connecting Additional Computers to the Intemet on page 24 Otherwise you are done with this user s guide Enjoy your X5 If You Did Not Connect If you did not connect and you are using settings provided by your service provider repeat steps 3 7 above and make sure that you enter the information correctly especially your Usemame and Password if your Encapsulation begins with PPP If you stil
45. our Internet service provider Port Settings Set the ports used when you use FTP or Telnet with the device or if you are running a Web server behind it Bridging Specify which device interfaces are capable of bridging data between your LAN WAN and Internet service provider Interfaces can be routable for example assigned an IP address bridgeable or both Dynamic DNS Enter the Host name you registered with a Dynamic DNS service provider This page is for those who are using dynamic IP addressing the X5 s default and want to host a Web site The Dynamic DNS service provider keeps track of your constantly changing IP address and routes those trying to access your Web site to the correct location SNMP Set up Simple Network Management Protocol SNMP This enables a host computer to access configuration performance and other system data that resides in a database on the modem IP Filtering Set up rules to control the forwarding of incoming and outgoing data between your LAN and the Internet and within your LAN For example you can create IP filter rules to block attempts by certain computers on your LAN to access certain types of data or Internet locations You can also block or allow incoming access to computers on your LAN This page displays the current filters and lets you edit and add filters Tableqniinuss cn therext e 34 ADSL X5 User s Guide This button DHCP IP Routing Blocked Protocols Bridge
46. out using an underlying Ethernet over ATM EOA connection ADSL X5 User s Guide Administration Buttons The buttons in the Administration group are typically used for administrative tasks such as diagnostic testing upgrading firmware changing your Zoom Configuration Manager password etc The following table lists each button in the Administration group and gives a brief description of the settings you can specify Click a button below then click the Help icon at the top of the screen to open an online help topic about the page you are viewing This button User Configuration Firmware Update Set Date and Time Diagnostics Backup Restore Config System Log Reboot Opens a page that lets you Manage the User IDs and passwords that can access the Zoom Configuration Manager This is where you can change the default password supplied to you with the X5 Specify the path to the upgrade file you need to update your firmware Use the Browse button on this page to navigate to the file then click the Upload button to perform the firmware update Set the X5 s internal date and time settings including time zone and whether Daylight Savings Time is in effect Run a series of diagnostic tests of your system software and hardware connections You can also run the Ping and Traceroute utilities to troubleshoot connection problems Save your current configuration settings so that they may be restored at a l
47. partment to verify this Windows users only Verify that the Web browser on the computer on which you installed the software is configured for a network connection this might be called a Local Area Network or broadband connection If you need help configuring your Web browser refer to Appendix E Configuring Your Web Browser on page 62 ADSL X5 User s Guide e Verify that your TCP IP network settings are properly configured on your computer To do this refer to the appropriate section gt If you are using Macintosh see Macintosh TCP IP Settings on page 51 gt Ifyou are using Linux see Linux TCP IP Settings on page 53 gt If you are using Windows see Windows TCP IP Settings on page 54 Problem I cannot log into the Zoom Configuration Manager I have typed http 10 0 0 2 or http 10 0 0 3 depending on whether I am using the X 5 s Ethernet jack or USB port but I am not prompted for a User Name and Password Solution There are several issues that could cause this problem Check these items e If you are using a Macintosh or Linux computer your TCP IP settings may not be properly configured See page 50 for more information e If you are using Mac OS X 10 3 and above renew your IP address Point to System Preferences then choose N etwork Click the Configure button and then the Renew DHCP Lease button Appendix D Troubleshooting 59 If you are using a Windows computer perform a Rele
48. pen Internet Explorer and from the H elp menu choose About Intemet Explorer The version number is directly below the Microsoft Internet Explorer logo You can ignore all the numbers after the period following the first digit 1 On the desktop right click the Intemet Explorer icon and select Properties Tip If you cannot access Internet Explorer in this way open your computer s Control Panel click the Start button and then depending on your computer either click Control Panel or click Settings and then Control Panel In the Control Panel double click the Internet O ptions icon If this icon does not appear double click the N etwork and Intemet Options icon and then double click the Intemet O ptions icon 2 On the Intemet Properties dialog box select the Connections tab then click the Setup button Appendix E Configuring Your Web Browser 63 3 The setup process will proceed differently depending on your operating system The following table details the process for your Windows computer Windows XP a On the Welcome to the New Connection Wizard dialog box click Next If you see a Location Information dialog box click Cancel and then when asked if you are sure you want to cancel click Yes to return to the Welcome dialog box On the Network Connection Type dialog box select Connect to the Internet then click Next On the Getting Ready dialog box select Set up my connection manually then click N
49. r the variables NETCONFIG NETDEV_ 0 and IFCONFIG_0 Set them as follows see the instructions in rc config NETCONFIG _0 NETDEV_0 eth0 IFCONFIG_0 dhcpclient Reboot with this command sbin shutdown r now Debian Add this line to the file etc network interfaces iface ethO inet dhcp Reboot with this command sbin shutdown r now Appendix C TCP IP Network Settings 53 Windows TCP IP Settings How you configure your Windows computers network settings differs depending on your operating system Windows XP 1 O pen the Intemet Protocol TCP IP Properties dialog box a From the desktop click the Start button point to Control Panel and then click N etwork and Intemet Connections b Click Network Connections C Right click the Local Area Connection icon and select Properties d Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic D HCP or static IP addressing gt Ifyou are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either O btain a DNS server address automatically or Enable DN S is selected All fields should be blank gt Ifyou are using a static IP address Ensure that Use the following IP address and Use the following DNS server addresses are selected
50. red properly However you must ensure that your computer s TCP IP settings are configured properly See Macintosh TCP IP Settings on page 51 or Linux TCP IP Settings on page 53 for instructions on how to do this When using a Windows computer the software that you use to make an Internet connection must be set for a network connection not a dial up connection This configuration should have been done automatically when you installed the software If you find that you need to configure your Web browser this section includes instructions for recent versions of two popular Web browsers Internet Explorer Version 5 0 or later and Netscape Navigator Version 7 2 The configuration is done on the same computer on which you installed the X 5 software Depending on the browser you have on your Windows computer follow the corresponding instructions in this section Tip If you are using an earlier version of one of these browsers the configuration may be slightly different from below In those cases or if you are using another browser altogether configure the browser to use a network connection this might be called a Local Area Network or broadband connection 62 ADSL X5 User s Guide Configuring Internet Explorer The following instructions are for Internet Explorer Version 5 0 or later If you do not have this version you can get a free upgrade from Microsoft Corp If you are not sure what version you have o
51. s Tables Appendix B Front and Back Panels The front panel of the X5 looks like this ADSL X5 The following table describes each light on the front panel Light Description PWR Lights when the X5 is plugged into a power source LAN 1 Each lights when the corresponding LAN port of the X5 is 2 plugged into the Ethernet port of a powered up device Blinks when data is sent 3 4 USB Lights when the USB port of the X5 is plugged into the USB port of a powered up device Blinks when data is sent ADSL Blinks when the X5 is performing its startup sequence Stays on solid when the unit has synched up with its ADSL connection Note If the light fails to switch from blinking to steady after a minute or two check with your ADSL provider that the ADSL connection is activated or refer to Appendix D Troubleshooting on page 57 48 ADSL X5 User s G uide The back panel of the X 5 looks like this FICE amp ADSL USB 1 RESET PWR The following table describes each item on the panel Port Description ADSL Jack to connect the modem to the ADSL telephone wall jack USB Port that can connect the modem to a USB port of a Windows computer 1 LAN ports that can connect the unit to an access point a 2 network hub or the Ethernet port of a computer The X5 has four LAN ports 3 4 RESET Button to reset the modem to its system default settings necessary if communication link is lost PWR Port to connect the unit to
52. ssages and click Yes or Continue Anyway If prompted click Finish and or Yes to restart your computer to finish setting up your new hardware 5 Plug one end of the supplied phone cord into the modem s ADSL jack and the other into the AD SL wall jack The ADSL light should blink and then become steady on If it does not refer to Appendix D Troubleshooting on page 57 6 We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax machine that is sharing the ADSL phone line Do not plug a filter between the wall jack and the X5 Phone filters block the AD SL frequencies so that someone making a normal phone call will not hear modem noise on the line They also keep phone conversations from interfering with AD SL performance You may have received AD SL phone filters with your X 5 If you did not or if you need more filters they are available at most retail stores that carry consumer electronics For each filter plug the phone or fax machine s cord into the filter s PHONE end and plug the filter s LINE end into the wall jack Congratulations Y ou have installed the hardware Now continue with the next section Establishing Communication 12 ADSL X5 User s Guide Step 3 Establishing Communication Important Macintosh and Linux users must make sure that the computer s TCP IP settings are configured properly BEFORE starting this section See Macintosh TCP IP Settings on page 51 or Linux TCP IP Settings on page 53
53. structions 23 6 Verify that your Internet connection is working O pen your Web browser e g Internet Explorer or Netscape Navigator and try to connect to a familiar Web address If you connect successfully you are ready to browse the Web from this computer Congratulations Y ou have established communication and your computer is now connected to the Internet If you want to connect more computers or a network device to the X 5 continue with the next section Connecting Additional Computers to the Intemet O therwise you are done with this user s guide Enjoy your X 5 Important If you did not connect see Appendix D Troubleshooting on page 57 Step 4 Connecting Additional Computers to the Internet The X5 supports the direct connection of up to four computers with Ethernet ports Windows users can connect a fifth computer using its USB port To increase the number of Internet connections you can plug a network device such as a wireless access point router hub or switch into one of the modem s LAN ports This expands the maximum number of Internet connections supported by the modem to 253 Note Depending on how many computers network devices you plan to connect you may need to purchase additional Ethernet cables The X5 comes with one Ethernet cable and one USB cable 24 ADSL X5 User s Guide Once your initial computer has been successfully connected to the Web you can now connect the other computers
54. switch to the X 5 For information about setting up your network device please refer to the documentation that came with that device 1 Plug one end of an Ethernet cable into one of the modem s LAN ports 1 2 3 4 and the other end into the network device s Ethernet port For a hub or a switch this is typically called an Uplink or Expansion port For a router or wireless access point this is typically called a WAN port 2 Set up your network Refer to the documentation provided with your particular network device for instructions on how to do this 3 Once your network is set up reboot any computer that is part of the network For example if you are connecting a wireless access point reboot any computer that will use the wireless network 4 Verify that your Internet connection is working O pen your Web browser e g Internet Explorer or Netscape Navigator on each computer using your network and try to connect to a familiar Web address Congratulations You have connected your network device to the Internet You are done with this user s guide Enjoy your X 5 26 ADSL X5 User s Guide Removing the X5 Software If you have a Windows computer and want to remove your X 5 for instance if you move your computer to a location without ADSL service you should remove the software before disconnecting the hardware Note Because Macintosh and Linux computers do not require the X5 software be installed users of t
55. ter this information in the applicable boxes then click Save Changes A screen appears to let you know that the process was a success Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager VPI VCI Encapsulation protocol Detected 8 35 ARESE When the configuration is complete your Encapsulation setting will change from bold to regular text Tip If you do not know your Login N ame and Password contact your service provider and tell them that you misplaced the information gt Ifyour Encapsulation setting begins with something other than PPP The EOA Interface Add page will open Click Save Changes on this page without changing any settings on it A screen appears to let you know that the process was a success Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text Chapter 1 Installation Instructions 17 5 On the Autodetect page click Write Settings to Flash 6 Verify that your Internet connection is working O pen your 18 Web browser e g Internet Explorer or Netscape Navigator and try to connect to a familiar Web address If you connect successfully you are ready to browse the Web from this computer Congratulations You have established communication a
56. the Configuration group 22 ADSL X5 User s Guide 3 Enter the appropriate information on the WAN Configuration page Use the table below as a guide For this setting Current Connection Encapsulation VPI and VCI Bridge and IGMP IP Address and Subnet Mask Use DHCP Default Route Gateway IP Address Use DNS Primary DNS Server Secondary DNS Server Do this Select Enabled from the drop down list That is click the arrowhead _ _ at the far right of the box to view the items in the list then select Enabled Select your service provider s Encapsulation setting from the drop down list Enter the VPI and VCI settings for your service provider If you do not know these settings refer to the ADSL Internet Settings Tables on page 45 Ensure that Disabled is selected from both drop down lists Enter the values assigned to you by your service provider for each Ensure that the Disabled option button is selected Ensure that Enabled is selected from the drop down list Enter the value assigned to you by your service provider Ensure that the Disabled option button is selected Enter the value assigned to you by your service provider If your service provider gave you a second DNS server address enter it 4 Click Save Changes on the WAN Configuration page 5 You are redirected automatically to the Basic Setup page Click Write Settings to Flash Chapter 1 Installation In
57. the X5 s power cube Appendix B Front and Back Panels 49 Appendix C TCP IP Network Settings If you are using a Macintosh or Linux computer you must ensure that your computer s TCP IP network settings are configured properly Otherwise you will not be able to connect to the Internet Note If you are using a Windows computer you do not have to configure the TCP IP settings This is because your Windows computer will automatically configure them for you Only Windows users who are troubleshooting the X 5 will need to verify the TCP IP settings Depending on your operating system follow the steps in the appropriate section to ensure your TCP IP settings are correct e If you are using Macintosh see Macintosh TCP IP Settings on page 51 e If you are using Linux see Linux TCP IP Settings on page 53 e If you are using Windows see Windows TCP IP Settings on page 54 50 ADSL X5 User s Guide Macintosh TCP IP Settings How you configure your Macintosh computer s network settings differs depending on your Mac OS For OS X follow the instructions below O therwise go to page 52 Mac OS X 1 From the Dock choose System Preferences and then Network to display the N etwork pane For OS X 3 you also have to click the Configure button 2 Ensure that Automatic is selected from the Location list box 3 Under the Show drop down tab choose Built in Ethemet 4 Under the TCP IP tab make sure that Using DHCP is
58. to manage the user names and passwords that can access the Zoom Configuration Manager To open this page click the User Configuration button located in the Administration group on the Advanced Setup page When you installed the X 5 and tried to open the Zoom Configuration Manager you were prompted for a User Name and Password in order to gain access The default name and password were supplied to you on page 13 If you want you can change the default password Changing the password is not required To change the default password 1 On the User Configuration page locate the row that contains the default admin user name Unless you have added additional users it should be the only row shown usero Priviese Actiont admin Root A 2 Click the pencil icon at the right end of the row to open the User Config Modify screen 3 In the Old Password box enter zoomadsl This is the default password you used on page 13 during installation Note that it must be typed in lowercase letters 4 In the N ew Password box enter the new password you would like to use The password is case sensitive and cannot exceed 128 characters 5 In the Confirm Password box enter the new password again to confirm it 40 ADSL X5 User s G uide 6 Click Save Changes A message appears to let you know that the password has been changed Click Close to return to the User Configuration page 7 Click Write Settings to Flash In addition you ca
59. uttons on the Advanced Setup page D 0 ga E em Status ADSL Status gt Basic Setup gt Advanced Setup Help Advanced Setup WAN Configuration IP Filtering Firewall Port Settings DHCP NAT Bridging IP Routing RIP Dynamic DNS Blocked Protocols LAN SNMP Bridge Filter ADSL Status TCP IP Status ATM Status PPP Status EoA Status IPoA Status Administration User Configuration Diagnostics System Log Firmware Update Backup Restore Config Reboot Set Date and Time Tip If you plan to specify advanced options you can view detailed information about each option in the online help To open the help click the button for the settings you want to specify for example the Firewall button to open the Firewall Configuration page then click the Help icon at the top of the screen to open a help topic specifically about the page you are viewing Chapter 3 Advanced Setup O ptions 33 Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks The following table lists each button in the Configuration group and gives a brief description of the settings you can specify This button Opens a page that lets you WAN Specify how your Wide Area Network ADSL setup Configuration is configured This page is also where you would set up a static IP address if you have arranged for one with y
60. ware be installed Run the installation CD as explained in Installing the Software on 8 reboot the computer then try to connect to a familiar Web address to ensure that the Internet connection is made ADSL X5 User s Guide Problem The computer on which I installed the X 5 software is connected to the Web but the computers connected through my network device cannot access the Internet Solution The problem is most likely with your network device such as a wireless access point router hub or switch Check these items e Try rebooting each computer on your network For example if you are using a router reboot each computer that is connected to the router This will allow for the computers to release and renew their IP addresses e If you are using a wireless access point or a router verify that the device is using D ynamic Host Configuration Protocol DHCP This is also known as dynamic IP addressing Depending on your device this may be controlled by an Obtain an IP address automatically option If you need help refer to the documentation that came with your network device or contact its manufacturer e Refer to the documentation provided with your network device or contact its manufacturer for assistance Appendix D Troubleshooting 61 Appendix E Configuring Your Web Browser Important This section is for Windows computers only If you are using a Macintosh or Linux computer your browser is already configu

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