Zebra Technologies 2824
Contents
1. LP 2824 Z User Guide 43 44 Maintenance Replacing the Print Head LP 2824 Z User Guide 980531 001A 9 Troubleshooting What the Status Light is Telling You LED Status and Color Printer Status a Off Off 1 Solid Green On 2 Flashing Amber Stopped 3 Flashing Green Normal Operation 4 Flashing Red Stopped 5 Double Flashing Green Paused 6 Solid Amber Various 7 Alternately Flashing Green and Red Needs Service 8 Resolutions 1 The printer is not receiving power Have you turned on the printer power Check power connections from the wall outlet to the power supply and from the power supply to the printer 2 The printer is on and in an idle state No action necessary 980531 001 A LP 2824 Z User Guide 45 46 Troubleshooting Resolutions 3 The printer has failed its power on self test POST If this error occurs right after you turn on the printer contact an authorized reseller for assistance There is a shortage of memory fthis error occurs after you have been printing turn the printer power off and on Then resume printing 4 The printer is receiving data As soon as all of the data has been received the status LED will turn green then the printer will automatically resume operation 5 Either the media or ribbon is out Load a roll of media following the instructions in Loading the Media in the Getting Started chapter Then press th2. Zebra LP 2824 Z User Guide O 2004 ZIH Corp The copyrights in this manual and the label printer described therein are owned by Zebra Technologies Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability All product names and numbers are Zebra trademarks and Zebra the Zebra logo ZPL ZPL II ZebraNet ZebraLink are registered trademarks of ZIH Corp AII rights reserved All other brand names product names or trademarks belong to their respective holders Customer Order 980531 001 A Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies All specifications and designs are subject to change without notice FCC Compliance Statement 980531 001 A This device complies with Part 15 rules Operation is subject to the following two conditions 1 This device may not cause
3. KEK KK ees 21 Operator Controls t44 42 2a kuy n d da Qa dd qx del dd dun d J l c ya 22 Printing a Test Label WL A kk kK KK KK KK KK KK KK ees 23 Hooking Up the Printer and Computer a nanana kk KK KK KK KK KK KK KK KK KI KK KK KK KK 24 Interface Cable Requirements kk kk kk KK KK KK KK KK KK KK KK KK lees 24 Communicating with the Printer kk kk kk kK KK KK KK eee 25 Adjusting the Print Width kk kk kk kk kK KK KK KK KK KK KK KK KK KI KK KI KI KIR KK eh 26 Adjusting the Print Quality 2 2 0 0 0 0 kk kK KK KK KK KK KK KK KK KI KI KK KI K KK I n 26 980531 001 A LP 2824 Z User Guide Contents 3 Operatons amp OPtIONS csesu 3 REA YO ROC HESS RR ORC RC RO 27 Thermal Printing kk kk kk kk kK kK kK KK KK KK ree 28 Replacing Supplies kk kk kk kk kK KK KK KK KK KK re 29 Printing in Peel Mode xi w kk ka alalk l kk EKEN ee eens 30 Printing on Fan Fold Media kk kk kk kk kK KK KK K KK KIRI en 32 Using the Cutter Option kk kk kk kk KK KK KK KK KK KK KK KK KK KI KI KK KK KK KK KK KK 33 4 MalnlenallC gt i a ss kn b ka sss l ka dyara E EO A duc que bee aA ista 35 CIGANING 3 282265 see be be e eee ee a aon TT 35 Print Head Considerations Ak kK KK eee eee ee 36 Media Path Considerations nonna auaa kK KK KK a 37 Platen Considerations kk kk kK KK KK KK KK KI KK eee teens 39 EUDrICatlOIt sais
4. Q N 0 N 9 QI Q N 2 3 4 5 6 7 8 20 22 980531 001 A LP 2824 Z User Guide 59 60 Interfaces Serial RS 232 Connector LP 2824 Z User Guide 980531 001A py OQ Zebra Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A Telephone 1 847 634 6700 Facsimile 1 847 913 8766 Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Telephone 44 0 1494 472872 Facsimile 44 0 1494 450103 Customer Order 980531 001A 2004 ZIH Corp
5. SD commands in the ZPL II Programming Guide The media being used is incompatible with the printer Be sure to use the recommended media for your application and always use Zebra approved labels and tags There are long tracks of missing print blank vertical lines on several labels The print head is dirty Clean the print head The print head elements are damaged Replace the print head see Replacing the Print Head in the Maintenance chapter The ribbon sensor settings did not print The printer is set for direct thermal printing use the XA MTT XZ command to reset the printer for thermal transfer printing and calibrate again 48 LP 2824 Z User Guide 980531 001A Troubleshooting Print Quality Problems The printing does not start at the top of the label or misprinting of one to three labels The media may not be threaded under the media guides Refer to Loading the Media in the Getting Started chapter The printer needs to be calibrated Refer to Auto Calibration in the Getting Started chapter The correct media sensor may not be activated Manual calibration selects the media sensing method for the labels being used refer to the MN command in the ZPL II Programming Guide Verify that the Label Top L T command is correctly set for your application consult the ZPL II Programming Guide A label format was sent to but not recognized by the printer 980531 001 A Is the printer in pause
6. Woods Parkway Vernon Hills Illinois 60061 3109 U S A Telephone 1 847 634 6700 Fax 1 847 913 8766 Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Telephone 44 0 1494 472872 Fax 44 0 1494 450103 980531 001 A LP 2824 Z User Guide 5 Preface Environmental Management Support You can contact Zebra support at Web Address www zebra com SS service support htm Note The web address is case sensitive US Phone Number 1 847 913 2259 UK International Phone Number 44 0 1494 768289 Environmental Management Do not dispose of this product in unsorted municipal waste This product is recyclable and should be recycled according to your local standards For more information please see our website at Web address www zebra com environment Document Conventions The following conventions are used throughout this document to convey certain information Alternate Color online only Cross references contain links to other sections in this guide If you are viewing this guide online click the blue text to jump to its location Command Line Examples All command line examples appear in Courier New font For example type the following to get to the Post Install scripts in the bin directory Ztools Files and Directories All file names and directories appear in Courier New font For example the Zebra lt version number gt tar
7. blade can dispense one or more forms that are then automatically cut from the media supply This option cuts through continuous paper from rolls and liner between labels Keep the cutter dry Never use any solutions or solvents to clean the blade Use the MM command to activate the cutter and the LL command to set the form length and gap distance See the ZPL II Programmer s Manual If the blade cuts through labels adhesive can jam the cutter 1 Turn OFF O printer power and unplug the power and interface cables before clearing the cutter 2 After removing debris plug in the power and interface cables turn on the printer then test for normal operation DER LT LP 2824 Z User Guide 33 34 Operations amp Options Using the Cutter Option LP 2824 Z User Guide 980531 001A 4 Maintenance Cleaning When you clean the printer use one of the following supplies that best suits your needs Cleaning Supplies Cleaning pens 12 Cleaning swabs 25 The cleaning process takes just a couple of minutes using the steps outlined below Printer Part Method Interval Print head Let the print head to cool for a minute then usea When using direct new cleaning pen to swab the the thin gray line thermal after every on the print head from end to end roll of media NOTE You do not have to turn off the printer to do this Platen roller See Platen Considerations in the Maintenance As needed chapter
8. mode If so press the feed button If the status LED is on or flashing refer to What the Status Light is Telling You in this chapter Make sure the data cable is correctly installed A communications problem has occurred First make sure that the correct communications port on the computer is selected Refer to Communicating with the Printer in the Getting Started chapter LP 2824 Z User Guide 49 Troubleshooting Manual Calibration Manual Calibration Manual calibration is recommended whenever you are using pre printed media or if the printer will not correctly auto calibrate 1 2 3 Make sure media is loaded Turn on the printer power Press and hold the feed button until the green status LED flashes once then twice Release the feed button The printer will set the media sensor for the label backing being used After it is done making this adjustment the roll will automatically feed until a label is positioned at the print head A profile of the media sensor settings similar to the example below will print Upon completion the printer will save the new settings in memory and the printer is ready for normal operation Press the feed button One entire blank label will feed If this does not happen try defaulting refer to the four flash sequence in Feed Button Modes later in this chapter and recalibrating the printer auto calibration default the printer see the four flash seque
9. right Action shows what happens when you release the key after the specific number of flashes Flash Sequence Action A configuration label prints The media sensor calibrates and a media sensor profile prints see Manual Calibration xk earlier in this chapter To reset the communication parameters Press and release the feed button while the LED rapidly flashes amber and green m For autobaud synchronization Send a ZPL II format to the printer while the LED rapidly flashes amber and green When the printer and host are synchronized the LED changes to solid green NOTE No labels will print during autobaud synchronization Resets the factory defaults auto calibrates and saves settings into memory kkk RRKK The print width calibrates While the status LED alternately flashes green and amber a TY series of stacking rectangles print on the label When the rectangle prints to the outer A edges of the label press and release the feed button The label width and current communication parameters will be saved into memory RRKK dee The print darkness calibrates A series of nine samples print starting with the lightest and x ending with the darkest image When the desired print darkness is achieved press and 22m release the feed button The print darkness will be saved into memory kkkk kkkkk kkkkkk If the feed button remains pressed after a 7 flash sequence the prin
10. the data cables with power cords Do not tie the data cables to power wire conduits USB Interface Requirements Universal Serial Bus version 1 1 provides a high speed interface that is compatible with your existing PC hardware USB s plug and play design makes installation easy Multiple printers can share a single USB port hub Parallel Interface Requirements 24 The required cable IEEE 1284 compliant is recommended must have a standard 36 pin parallel connector on one end which is plugged into the parallel port located on the back of the printer The other end of the parallel interface cable connects to the printer connector at the host computer For pinout information refer to Parallel Interface on page 56 LP 2824 Z User Guide 980531 001A Getting Started Hooking Up the Printer and Computer Ethernet Interface Requirements Ethernet provides a powerful networking capability that can be of use in a variety of internet intranet printing solutions After you load media and close the top cover you can press the test button next to the connector on the rear of the printer to get an ethernet configuration label Serial Interface Requirements The standard cable must have a nine pin D type DB 9P male connector on one end which is plugged into the mating DB 9S serial port located on the back of the printer There is an optional serial interface that uses a 6 pin RJ 11 male connector on one end which is plugge
11. 0 000 000 cece eee eee 57 Serial RS 232 Connector 0 0 KK KK KK KK KK ee 58 10 LP 2824 Z User Guide 980531 001A Introduction This section describes what you get in your shipping box and provides an overview of printer parts This section also has procedures that describe how to open and close the printer and report any problems Hello Thank you for choosing a Zebra desktop printer a high quality on demand printer manufactured by the industry leader in quality service and value Zebra Technologies Corporation For over 25 years Zebra Technologies Corporation has provided customers with the highest caliber of products and support Your printer is a high quality on demand printer The printer provides thermal transfer printing which uses ribbon and direct thermal printing This manual provides all of the information you will need to operate your printer on a daily basis To create label formats refer to your programming guide This guide is available by contacting your distributor or dealer Your printer when connected to a host computer functions as a complete system for printing labels and tags s Note Many printer settings may also be controlled by your printer s driver or label y 7 preparation software Refer to the driver or software documentation for more information 980531 001 A LP 2824 Z User Guide 11 Introduction What s in the Box What s in the Box Save the carton and all packing mate
12. ERMAL TRANS PRINT METHOD 056 0 8 MM ween scenes PRINT WIDTH 0831 6 ees 5 E RE ww LABEL LENGTH 39 0IN 988MM MAXIMUM LENGTH NOT CONNECTED USB COMM PARALLEL 2222622055 PARALLEL COMM RS232 u usan c num SERIAL COMM 8600 me REA BAUD S BITS iue innen DATA BITS NONE ku55 o nmn PARITY XONZ XOF F su un sa kk WW HOST HANDSHAKE NONE As ca a rak da EN E E PROTOCOL 000 ean a akla alman NETWORK ID NORMAL MODE COMMUNICATIONS TEH i x CONTROL PREFIX GENE DIE s 4n xe ea layan FORMAT PREFIX Lyr QOH iii DELIMITER CHAR LPL IE u u u aa wann n lik ZPL MODE FEEDs zx RR 5 a RON MEDIA POWER UP PRE Dis sa ew ane 2 2 n HEAD CLOSE DETAULET lt 2 c fata ferret dears BACK F EE D T020 22xxm Ens LABEL TOP 0000 2 LEFT POSITION Z WEB S OG Bis 3 5 A n a ay Eya RIRs MEDIA S 050 2 2 rn n RIBBON S OS Ow nn a xe MARK S 001 2 na al k E n MARK MED S 062 a ara MEDIA LED su a sa x E Rex RIBBON LED 081 RR MARK LED C S e eel are a xe deva eye lew asco MODES ENABLED DIU DOES MODES DISABLED 448 8 MM FULL RESOLUTION SP 814 B lt FIRMWARE V2e 2 6 98 C illl HARDWARE ID CUSTOMIZED CONFIGURATION TOZ u a a n xxm R RAM OM 68 a n n aA kan E ONBOARD FLASH NONE 3 53 u rin nra FORMAT CONVERT IUE EESTI ETE TWINAX COAX ID FW VERSION IDLE DISPLAY 05 05 3517 RTC DATE 00 00
13. Feed button takes the printer out of a pause condition The printer is put into pause by either a programming command or an error condition See What the Status Light is Telling You in the Troubleshooting chapter Use the Feed button for printer setup and status see Feed Button Modes in the Troubleshooting chapter Status Light Functions as a printer operational indicator see What the Status Light is Telling You in the Troubleshooting chapter Feed Status Button Light Power Switch 22 LP 2824 Z User Guide 980531 001 A Getting Started Printing a Test Label Printing a Test Label Before you connect the printer to your computer make sure that the printer is in proper working order You can do this by printing a configuration label 1 Make sure the media is properly loaded and the top cover of the printer is closed Then turn the printer power on if you have not already done so 2 When the status light is solid green press and hold the feed button until the status light flashes once 3 Release the feed button A configuration label will print If you cannot get this label to print refer to the Troubleshooting chapter PRINTER CONFIGURATION Zebra Technologies ZTC modelname resdpi T1 u ck ku e ee Rx DARKNESS 000 4 54 2 a 2 aA na akan TEAR OFF FEAR QT E u rieta enaa PRINT MODE NON CONTINUOUS MEDIA TYPE WEBA ss ck a zx waa Al a SENSOR TYPE TH
14. Manually rotate the platen roller Clean it thoroughly with 95 medical grade alcohol and a cleaning swab cleaning card or lint free cloth Peel bar Clean it thoroughly with 95 medical grade alcohol and a cotton swab Tear bar Let alcohol disappate and the printer dry Media path completely Exterior Water dampened cloth Interior Brush or air blow Cutter Use tweezers to remove scraps 980531 001 A LP 2824 Z User Guide 35 Maintenance Cleaning components along the media path including the platen and print head This build up can accumulate dust and debris Failure to clean the print head media path and platen roller could result in inadvertent loss of labels label jams and possible damage to the printer Caution Adhesives and coatings of media can over time transfer onto the printer Important Using too much alcohol can result in contamination of the electronic components requiring a much longer drying time before the printer will function properly Print Head Considerations Always use a new cleaning pen on the print head an old pen carries contaminants from its previous uses that may damage the print head head and risk of personal injury avoid touching the print head Use only the cleaning pen Caution The print head becomes hot while printing To protect from damaging the print to perform maintenance When you load new media you can also clean the print head 1 Rub the c
15. Statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you LP 2824 Z User Guide 980531 001 A Preface This section provides you with contact information document structure and organization and additional reference documents Contacts You can contact Zebra Technologies at any of the following Visit us at www zebra com Our Mailing Addresses Zebra Technologies Corporation 333 Corporate
16. a awa BACK FE ED POZO s ursa Yaaa d na Nav nk LABEL TOP UOOO0 2 l an an ee LEFT POSITION D29 s kom n RR RR mcn WEB S LS ass RARE RR RS MEDIA S oec k n di dy dR RIBBON S 050 S l EE W b d MARK S 00 1 2205 rE MARK MED S D62 e arana haaa e dawan ka z can MEDIA LED DOO ck eic ke kik ktr di bak da aii RIBBON LED 081 2255 5m x AN H MARK LED pr MODES ENABLED m MODES DISABLED 448 8 MM FULL RESOLUTION SP 814 B lt FIRMWARE M2 2 6 98 C us us HARDWARE ID CUSTOMIZED eae CONFIGURATION 1024 nx murum k d k R RAM 768 2 2 smi E ONBOARD FLASH NONE rnm mnn nmm FORMAT CONVERT nm TWINAX COAX ID FW VERSION IDLE DISPLAY OD LOS SBF k ku d lk kk d xi RTC DATE DUN N x RTC TIME NONE e e minua ur mun Ec Rm ZEBRA NET II 2004 06 08 10 07 34 TIME STAMP FIRMWARE IN THIS PRINTER IS COPYRIGHTED Recalibrate the printer if it starts to display unusual symptoms such as skipping labels See Printing a Test Label in the Getting Started chapter LP 2824 Z User Guide 51 Troubleshooting Resetting the Factory Default Values Resetting the Factory Default Values Sometimes resetting the printer to the factory defaults solves some of the problems Follow the four flash sequence instructions in Feed Button Modes later in this chapter Communications Diagnostics If there is a problem transferring data between the computer and pr
17. an aaa aa aR E EE E RE N N N bond yO eee Geena eas 39 Replacing the Platen i kk kk kK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK k 40 Replacing the Print Head kk kk kk kK KK KK KK KK KI KK KK KK KK KI KI K KI KI KK KK KK Ke 41 Thermal Transfer LP Model 0 KK KK KK KK KIRR K KK re 42 9S TroubieshoODUNg i sac xr asad ende dil aha alan ala aa a l a Wak EEEE 45 Resolutions i kk kk kk kk KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK kK k 45 Print Quality Problems kk kk kk kk kk kk KK KK KK KK KK KK KK KI rn 48 Manual Calibration ss 254 y oo lawa a ak k a Pew Oe Pda 50 Troubleshooting TeStS teeren kla kak b EA A an nn 51 Printing a Configuration Label llli 51 Recalibration kk KK KK KK KK KK KK KIR KI rra 51 Resetting the Factory Default Values 000 00 ccc KK KK KK KK KK KK 52 Communications Diagnostics kk kk kk kk kK kK KK KK KK KK ee 52 Feed Button Modes kk kk kk kk kk KK KK eee ee eee eens 53 BL SEN a RErUNNrY HHH HHHH HHHH RR HH HE EN K 54 SEMILLA oc wists ns s d n da da TOTO d l kl A dib amp rh dd 55 Universal Serial Bus USB Connector kk KK KK KK KK KK eee 55 Parallel internace x A css kck Eng kok echt ER AERA d di d n e duds 56 ZebraNet PrintServer Il for Ethernet Networks
18. d into the mating RJ 11 alternative serial port located on the back of the printer The other end of the signal interface cable connects to a serial port at the host computer Depending on the specific interface requirements this will most likely be a straight through cable For pinout information refer to Serial RS 232 Connector on page 58 Communicating with the Printer Universal Serial Bus USB Communications The printer is a terminal device when using a universal serial bus interface You can refer to the Universal Serial Bus Specification for details regarding this interface Parallel Communications When using the parallel port typically there is no setup is required once the cable is plugged in If you should encounter any problems consult the user s guide that came with your computer Internal ZebraNet PrintServer II Ethernet Communications You can refer to the ZebraNet amp PrintServer IITM for Ethernet Networks Installation and Operation Guide for details regarding this interface Serial Communications Serial communications between the printer and the host computer can be set by either autobaud synchronization or the SC command Autobaud Autobaud synchronization allows the printer to automatically match the communication parameters of the host computer To autobaud 1 Press and hold the feed button until the green status LED flashes once twice and then three times 2 While the status LED flashes
19. ductive wrist strap for yourself Caution Turn the printer power off and unplug the power cord before replacing the print AN head Tools You will need to use a 1 Phillips driver during this procedure 980531 001 A LP 2824 Z User Guide 41 Maintenance Replacing the Print Head Thermal Transfer LP Model Before following the steps in this procedure open the printer by pulling the release latches forward then lifting the top cover Removal 1 Grasp the print head spring and pull it to the left then slide it free of the carriage 2 Use the spring to pry the print head clip off the right side of the carriage 3 Pull the print head and bracket forward 4 Use a 2 Phillips driver to remove the screw that holds the ground wire 5 Unplug both bundles of print head wires from their connectors 42 LP 2824 Z User Guide 980531 001A 980531 001 A Maintenance Replacing the Print Head Replacing the LP Print Head Continued Assembly 1 Align the print head to plug the left and right connectors into the wire bundles 2 Slip the ground wire under the right screw and use a 1 Phillips driver to tighten it 3 Slide the print head into one side and jog it into the other side 4 Align the pivots of the bracket onto the posts then snap the bracket into place 5 Clean the print head with the cleaning pen Reload media Plug in the power cord turn on the printer and print a status report to ensure proper function
20. e feed button to resume printing Loada roll of ribbon following the instructions in Loading the Ribbon in the Getter Started chapter Then press the feed button to resume printing The print head is open Close the top cover Then press the feed button to resume printing 6 The printer is paused Press the feed button to resume printing LP 2824 Z User Guide 980531 001A Troubleshooting Resolutions 7T The print head is under temperature Continue printing while the print head reaches the correct operating temperature The print head is over temperature Printing will stop until the print head cools to an acceptable printing temperature When it does the printer will automatically resume operation 8 FLASH memory is not programmed Return the printer to an authorized reseller 980531 001 A LP 2824 Z User Guide 47 Troubleshooting Print Quality Problems Print Quality Problems No print on the label You must use the correct media for the method of printing you require You must use thermal transfer media Is the media loaded correctly Follow the instructions in Loading the Media in the Getting Started chapter The printed image does not look right The print head is dirty Clean the print head The print head is under temperature Adjust the print darkness and or print speed Refer to the six flash sequence in Feed Button Modes later in this chapter or the PR and
21. e roller normally does not require cleaning Paper and liner dust can accumulate without effecting print operations Contaminates on the platen roller can damage the print head or cause the media to slip when printing Adhesive dirt general dust oils and other contaminates should be cleaned immediately off the platen Keep a new platen available as a spare and install it whenever the printer has significantly poorer performance print quality or media handling If sticking or jamming continues even after cleaning you must replace the platen The platen can be cleaned with a fiber free swab such as a Texpad swab or a lint free clean damp cloth very lightly moistened with medical grade alcohol 95 pure or better 1 Open the media door and remove the media 2 Remove the platen from the printer see Replacing the Platen in this section 3 Clean the platen surface with the alcohol moistened swab Rotate the platen while swabbing Repeat this process two to three times with a new swab to remove residual contaminates Adhesives and oils for example may be thinned by the initial cleaning but not completely removed 4 Replace the platen in the printer see Replacing the Platen in this section 5 Discard the cleaning swab or pen after use Allow the printer to dry for one minute before loading labels Important Cleaning shortens the life of non stick platens user for linerless media Cleaning the non stick platen removes the ou
22. er is turned on CTS clear to send input to the printer 5 V a 0 75 A fused The maximum current available through the serial and or parallel port is not to exceed a total of 0 75 Amps When XON XOFF handshaking is selected data flow is controlled by the ASCII control codes DC1 XON and DC3 XOFF The DTR control lead will have no effect Interconnecting to DTE Devices The printer is configured as data terminal equipment DTE To connect the printer to other DTE devices such as the serial port of a personal computer use an RS 232 null modem crossover cable Interconnecting to DCE Devices When the printer is connected via its RS 232 interface to data communication equipment DCE such as a modem a STANDARD RS 232 straight through interface cable must be used 58 LP 2824 Z User Guide 980531 001A Interfaces Serial RS 232 Connector Connecting the Printer to a DTE Device DB 25S DB 9P DB 9S DB 9P Connector Connector Connector Connector to DTE Device PC to Printer to DTE Device PC to Printer N N N N 9 01J N 0 N 9 QI i N 00 N 9 QI J i N 00 N 9 QI gt i N Connecting the Printer to a DCE Device DB 25S DB 9P DB 9S DB 9P Connector Connector Connector Connector to DCE Device PC to Printer to DCE Device PC to Printer 0 N 9 0I Q N o0 N 9 QI J
23. ertain it is appropriate for your input voltage Caution Use the power supply that came with your printer Never operate the printer and power supply in an area where they can get wet Serious personal injury could result 1 Make sure the power switch is in the off position forward 2 The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer 3 Insert the separate AC power cord into the power supply 4 Plug the other end of the cord into an appropriate AC electrical outlet Plug Varies by Country Barrel AC Power Power Connector Cord Switch Power Supply Receptacle Power Indicator 18 LP 2824 Z User Guide 980531 001A Getting Started Loading Roll Media Loading Roll Media When you load media you must place the roll on the media hangers and then adjust the media guides You must use the correct media for the type of printing you require When printing without a ribbon you must use direct thermal media When using ribbon you must use thermal transfer media The printer s ribbon sensor detects motion of the supply spindle Adjusting the Roll Holders Check the core of the media roll and adjust the holders if necessary Fora narrow core lift the adjusters up Fora wide core press the adjusters down 980531 001 A LP 2824 Z User Guide 19 Getting Started Loading Roll Media Placing the Roll in the Media Compart
24. f the print head the speed of the media and the type of media you are using Only by experimenting will you find the optimal mix for your application The relative darkness setting is controlled by either the six flash sequence in Feed Button Modes see page or the Set Darkness SD ZPL II command follow the instructions in the ZPL II Programming Guide If you find that the print speed needs to be adjusted refer to the Print Rate PR command in the ZPL II Programming Guide 26 LP 2824 Z User Guide 980531 001A Operations amp Options This section helps you get the most from your printer You must use programming to control many of the printer s functions a_ gt Example The JL command controls label length The XA JUS XZ command saves the new settings to flash memory For detailed information about creating labels using ZPL II refer to the ZPL II Programming Guide or visit our web site at www zebra com To improve print quality changing both print speed and density may be required to achieve the desired results Your application s printer driver provides control of the speed and heat density 980531 001 A LP 2824 Z User Guide 27 Operations amp Options Thermal Printing Thermal Printing head and risk of personal injury avoid touching the print head Use only the cleaning pen Caution The print head becomes hot while printing To protect from damaging the print to perform maintenance human bod
25. file andthe root directory Cautions Important Note and Example Caution Warns you of the potential for electrostatic discharge Caution Warns you of a potential electric shock situation gt gt 6 LP 2824 Z User Guide 980531 001A Preface Related Documents Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you Caution Advises you that failure to take or avoid a specific action could result in physical harm to the hardware Caution Advises you need to wear protective eyeware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or supplements important points of the main text Example Provides an example often a scenario to better clarify a section of text Tools Tells you what tools you need to complete a given task Video online only Links to a motion picture that demonstrates a procedure Related Documents 980531 001 A The following documents might be helpful references ZPL II Programming Guide Volume I part number 45541L and Volume II part number 45542L ZebraNet9 Wireless Print Server User Guide part number 13422L ZebraNet 10 100 Print Server User and Reference Guide part number 47619L 001 ZebraNet PrintServer II M Installation and User Guide pa
26. harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Devices pursuant to Part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the product manuals may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception the user is encouraged to do one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LP 2824 Z User Guide 3 Proprietary Statement The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user s authority to operate the equipment To ensure compliance this printer must be used with Shielded Communication Cables Canadian DOC Compliance
27. inter try putting the printer in the communications diagnostics mode The printer will print the ASCII characters and their respective hexadecimal values a sample is shown below for any data received from the host computer To find out how refer to the power off mode procedure in Feed Button Modes later in this chapter FS FO394 25 AA 5E 46 53 5E 46 4F 33 39 34 2C 32 35 5E 41 41 N 18 10 FDcOOO0 4E 2C 31 38 2C 31 30 5E 46 44 28 30 38 30 30 2 peg cy eu Cy Fo 29 39 39 39 2D 39 39 39 39 5E 46 53 D GA FOO 50 AAN 18 SE 46 4F 30 2C 35 38 5E 41 41 4E 2C 31 38 2C 10 FDCENTER STA 31 38 5E 46 44 43 45 4E 54 45 52 20 53 54 41 52 LP 2824 Z User Guide 980531 001A Feed Button Modes lg b B amp BBE 980531 001 A Troubleshooting Feed Button Modes Power Off Mode Communications Diagnostics Mode With the printer power off press and hold the feed button while you turn on the power The printer prints out a listing of its current configuration After printing the label the printer will automatically enter a diagnostic mode in which the printer prints out a literal representation of all data subsequently received To exit the diagnostic mode and resume printing turn off and then turn on the printer Power On Modes With the printer power on and top cover closed press and hold the feed button for several seconds The green status LED will flash a number of times in sequence The explanation at the
28. le a damage report with the shipping company Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy Keep the carton and all packing material for inspection Notify the authorized reseller 980531 001 A LP 2824 Z User Guide 15 Introduction Inspecting the Printer LP 2824 Z User Guide 980531 001A Getting Started This section describes how to set up your printer for the first time and use the most common operating procedures for loading media in tear off mode and loading ribbon Modes of Printing You can operate this printer in different modes Standard tear off mode allows you to tear off each label or a strip of labels after it is printed In optional peel off mode the backing material is peeled away from the label as it is printed After this label is removed the next one is printed In optional liner free mode labels have no backing This option is only available with a special platen Inoptional cutter mode an attached unit cuts through the media The printer typically uses roll media but you can use fan fold or other continuous media as well For procedures to use optional modes and features refer to the Operation and Options section 980531 001 A LP 2824 Z User Guide 17 Getting Started Attaching Power Supply Attaching Power Supply Check the power supply to make c
29. leaning pen across the dark area of the print head 2 Wait one minute before closing the printer Do not clean the platen roller 36 LP 2824 Z User Guide 980531 001A Maintenance Cleaning Media Path Considerations Use a cleaning swab or pen to remove debris dust or crust that has built up on the holders guides and media path surfaces 1 Use the alcohol in the cleaning swab or pen to soak the debris so that it breaks up 2 Wipe the knobs to remove accumulated debris 3 Wipe the inside edges of both edge guides to remove any built up residue 4 Wait one minute before closing the printer Discard the cleaning swab or pen after use Q ge Guides 980531 001 A LP 2824 Z User Guide 37 38 Maintenance Cleaning Sensors Dust can accumulate on the media and head up sensors 1 Gently blow away dust if necessary use a dry swap to brush away dust If adhesives or other contaminates remain use an alcohol moistened swab to break up 2 Use a dry swab several times to remove any residue that may be left from the first cleaning Media Sensors Sensor Linerless Media If you use linerless media in your application sticky residue can build up quickly on the media path knobs and edge guides dust and debris then accumulates in this sticky residue Make certain to clean these areas as needed LP 2824 Z User Guide 980531 001A Maintenance Lubrication Platen Considerations The standard platen driv
30. mI RTC TIME NONE u yk as sk ak N enn ZEBRA NET II 2004 06 08 10 07 34 TIME STAMP FIRMWARE IN THIS PRINTER IS COPYRIGHTED 980531 001 A LP 2824 Z User Guide 23 Getting Started Hooking Up the Printer and Computer Hooking Up the Printer and Computer A Interface Cable Requirements Your printer will have one of these combinations of interfaces Parallel Universal Serial Bus USB and DB 9 serial Ethernet and RJ 11 serial Each specific interface option USB parallel ethernet serial is discussed individually You must supply the required interface cable for your application Caution Keep the power switch in the OFF position when attaching the interface cable The power supply barrel connector must be inserted into the power supply receptacle on the back of the printer before connecting or disconnecting the communications cables Important This printer complies with FCC Rules and Regulations Part 15 for Class B Equipment using fully shielded six foot data cables Use of longer cables or unshielded cables may increase radiated emissions above the Class B limits Data cables must be of fully shielded construction and fitted with metal or metalized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables as short as possible 6 1 83 m recommended Do not tightly bundle
31. ment Whether your roll media is inside or outside wound you load it into the printer the same way 1 Open the printer Remember that you need to pull the release levers toward the front of the printer 2 Remove the outside length of media During shipment the roll may become dirty when handled or dusty when stored Removing the outside length avoids dragging adhesive or dirty media between the print head and platen 3 Separate and hold open the media hangers 4 Orient the media roll so that its printing surface will be up as it passes over the platen 5 Lower the roll between the hangers and close them onto the core LP 2824 Z User Guide 980531 001A Getting Started Loading Roll Media Adjusting the Guides The guides direct the media toward the platen and print head 1 Thread the media through the guides They should just touch the edges of the media 2 Close the top cover Remember that you need to lower the top cover and press down until the latches snap into place 980531 001 A LP 2824 Z User Guide 21 Getting Started Operator Controls Operator Controls Power Switch Press backward to turn ON or forward to OFF the printer Caution The power should be turned off before connecting or disconnecting the communications and power cables Feed Button Tapping the Feed button forces the printer to feed one blank label Holding the Feed button forces the printer to feed continuously Pressing the
32. nce in Feed Button Modes later Note Performing a manual calibration disables the auto calibration function To return to in this chapter 50 MEDIA WEB EDIA MEDIA MEDIA MEDI LP 2824 Z User Guide 980531 001A Troubleshooting Tests Troubleshooting Troubleshooting Tests Printing a Configuration Label Recalibration 980531 001 A To print out a listing of the printer s current configuration refer to the one flash sequence in Feed Button Modes later in this chapter PRINTER CONFIGURATION Zebra Technologies ZTC modelname resdpi FPOe zx mE xn kak deem DARKNESS TUO OO ke an fen d ANE a dran TEAR OFF TEAR OFF zm e3x k PRINT MODE NON CONTINUOUS MEDIA TYPE Lid c SENSOR TYPE THERMAL TRANS PRINT METHOD 056 0 8MM PRINT WIDTH 083 1 yana na saa na deya ee ae LABEL LENGTH 39 0IN 988MM MAXIMUM LENGTH NOT CONNECTED USB COMM PARALLEL PARALLEL COMM RS 23 2 leave 0x aani SERIAL COMM B600 rin k eee BAUD 8 BITS wed aa DATA BITS NONE lt s sra aka kale ne arana PARITY XONZ KOPF uu a a ome www HOST HANDSHAKE NONE rr PROTOCOL D ec NETWORK ID NORMAL MODE COMMUNICATIONS amp TEH eis E RR CONTROL PREFIX Co SEH uinum a FORMAT PREFIX OCH wok cee aba nz DELIMITER CHAR ZPLII ZPL MODE PEED css a ak ana a yan MEDIA POWER UP FEED Immun aw Se HEAD CLOSE DEFAULT su uk u x
33. ogrammer s Manual 1 Remove several labels from the backing material Open the top cover Open the dispenser door Using a stylus switch on the label taken sensor Insert the backing in front of the peel bar and behind the peel roller Close the dispenser door Close the top cover Press the Feed button to advance the label o o N Oo hb CO NM During the print job the printer will peel off the backing and present a single label Take the label from the printer so it will print the next label 30 LP 2824 Z User Guide 980531 001A Operations amp Options Printing in Peel Mode 980531 001 A LP 2824 Z User Guide 31 Operations amp Options Printing on Fan Fold Media Printing on Fan Fold Media Printing on fan fold media requires you to set both the media hangers and the media guides in position 1 Open the top cover 2 Open the hangers to their widest position 3 Snap the holder open lock towards the front of the printer 4 With a sample of your media adjust the guides to the width of the media The guides should just touch but not restrict the edges of the media 5 Insert the media through the slot at the rear of the printer 6 Run the media between the hangers and guides 7 Close the top cover 32 LP 2824 Z User Guide 980531 001A Operations amp Options Using the Cutter Option Using the Cutter Option 980531 001 A Printers that have a bezel with a motorized
34. rials in case you need to ship or store the printer later After unpacking make sure you have all parts Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book Sample Labels Printer Documentation and Warranty Cleaning Pen Power Supply and Cords 12 LP 2824 Z User Guide 980531 001A Introduction Inspecting the Printer Inspecting the Printer Look at the outside of the printer and make sure that all parts are present Status Light Feed Button Release Power Power Interface Latches Switch Supply Connectors Receptacle vary by option Opening the printer To access the media compartment you must open the printer Pull the release levers towards you and lift the cover 980531 001 A LP 2824 Z User Guide 13 Introduction Inspecting the Printer After opening the printer check the media compartment Tear Bar Print Head Media d ESL WA Guides Platen Bar Roller Sensor Roller 14 LP 2824 Z User Guide 980531 001A Introduction Inspecting the Printer Closing the printer 1 Hold the top cover and press the kick stand cover lock to release 2 Lower the top cover The ribbon carriage automatically folds up into place 3 Press down until the cover snaps closed Reporting Damage If you discover damage or missing parts Immediately notify and fi
35. rt number 45537L Universal Serial Bus Specification available from the USB Implementation Forum LP 2824 Z User Guide 7 Preface Related Documents LP 2824 Z User Guide 980531 001A Contents Proprietary Statement usur uou geb EA a kk kl a lk NE RAS dalal l 3 Preface sS e Sa waya CR UE ki koe asein y dle Gr A Ay A a B ACE REAL UR a k ke WA E 5 ocu SZbeeesz z _ _ _ ea mp mm 5 NI CP 6 Environmental Management kk kk kk kk kk KK KK KI KK KK KK rr 6 Document Conventions i kk kk kk kk kK kK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK 6 Related DocumentsS 24 2224 A44 vx k ya d URE AA ee Oe ee eee eae et hae 7 TV SURUOGUCHON qux ku ard ad taba b Vd d x ed dod 2h zan alo eR ai 11 What s in the BOX s k l ka kk k l ka da sa T ak kk ki rr 12 Inspecting the Printer i kk kk kk kk KK KK KK KK RR RR Rie 13 2 Getting Started ccc ss lt s ks kk k al a PERIERE EE a ar ran EE NI SEE RES 17 Modes of Printing kk kk kk kk kk kK kK KK KK KK KK KI KK KK KK rr 17 Attaching Power Supply kk kk kk kK kK KK KK KK KK KK KK KI KK KK KK KK KK KK KK KK KK KK 18 Loading Roll Media kk kk kK kK KK KK KK KK KK KK KK KK KI KK KK KK KK KK KK KK KK KH 19 Adjusting the Roll Holders kk kk KK KK KK KK tee 19 Placing the Roll in the Media Compartment nananana anaana 20 Adjusting the Guides i kk kk KK kK KK KK KK
36. send a ZPL II format to the printer 980531 001 A LP 2824 Z User Guide 25 Getting Started Adjusting the Print Width 3 When the printer and host are synchronized the LED changes to solid green No labels will print during autobaud synchronization SC Command Use the Set Communications SC command to change the communications settings on the printer 4 With the host computer set at the same communications settings as the printer send the SC command to change the printer to the desired settings 5 Change the host computer settings to match the new printer settings Refer to the ZPL II Programming Guide for more information about this command Default the Serial Parameters To reset the communications parameters on the printer to the factory defaults 9600 baud 8 bit word length no parity 1 stop bit and XON XOFF do the following 6 Press and hold the feed button until the green status LED flashes once twice and then three times 7 While the status LED rapidly flashes amber and green press the feed button Adjusting the Print Width Print width must be calibrated when Youare using the printer for the first time Thereisa change in the width of the media Print width may be set by way of the five flash sequence in Feed Button Modes see page or refer to the Print Width PW command consult your ZPL II Programming Guide Adjusting the Print Quality Print quality is influenced by the heat o
37. t Req 13 Select Xflag 14 NAuto Fd Host Busy 15 Not Used 16 17 Ground 18 5 V 0 75 A Fused 19 30 Ground 31 nInit 32 NFault nData Avail 33 34 Not Used 35 5 V throught 1 8 K Ohms Resistor 36 NSelectin 1284 active 56 LP 2824 Z User Guide 980531 001A Interfaces ZebraNet PrintServer Il for Ethernet Networks ZebraNet PrintServer ll for Ethernet Networks This interface uses an RJ 45 straight through cable type The table below provides the pinout assignments Signal Pin Pin Signal Tx 1 1 Tx Tx 2 2 Tx Rx 3 3 Rx d 4 4 ES me 5 5 T Rx 6 6 Rx m 7 7 m 8 8 Tev N amp 9 ON SD I The figure above has the perspective looking into the printer RJ 45 modular connector You can refer to the ZebraNet PrintServer IITM for Ethernet Networks Installation and Operation Guide for details regarding this interface The RJ 11 jack on Ethernet boards is used for factory tests only 980531 001 A LP 2824 Z User Guide 57 Interfaces Serial RS 232 Connector Serial RS 232 Connector Pin No Description 1 Not used 2 RXD receive data input to the printer 3 TXD transmit data output from printer 4 DTR data terminal ready output from the printer controls when the host may send data Un Chassis ground DSR data set ready input to the printer RTS request to send output from the printer always in the ACTIVE condition when the print
38. ter layer of non stick material You may need to feed over three feet a meter or more of media to restore the non stick properties Lubrication A 980531 001 A Caution No lubricating agents of any kind should be used on this printer Some commercially available lubricants if used will damage the finish and the mechanical parts inside the printer LP 2824 Z User Guide 39 Maintenance Replacing the Platen Replacing the Platen Tools You will need to use a pointed stylus such as tweezers small slot head screwdriver or razor knife during this procedure Removal Open the printer and remove any media 1 Using a pointed stylus unhook the tabs on the right and left sides Then rotate them forward 2 Lift the platen out of the printer s bottom frame Assembly Make sure the right bearing is on the shaft of the platen 1 Align the platen with the gear to the left and lower it into the printer s bottom frame 2 Rotate the tabs back and snap them into place 40 LP 2824 Z User Guide 980531 001A Maintenance Replacing the Print Head Replacing the Print Head In the event you need to replace the print head read the procedure and review the removal and installation steps before actually replacing the print head must be static safe and include a properly grounded conductive cushioned mat to hold the 2 Caution Prepare your work area by protecting against static discharge Your work area printer and a con
39. ter will ignore the button when it is released LP 2824 Z User Guide 53 Battery 54 Troubleshooting Battery A The optional Real Time Clock requires a three volt lithium battery on the main printed circuit board You can discern a low or flat battery if the printer provides a consistently delayed date stamp Only a qualified technician observing precautions against both static discharge and electric shock can replace the battery Caution Risk of explosion if battery is replaced with an incorrect type Important Recycle batteries according to local your guidelines and regulations LP 2824 Z User Guide 980531 001A Interfaces Universal Serial Bus USB Connector The figure below displays the cable wiring required to use the printer s USB interface Pin No Description 1 Vbus 2 D 3 D 4 Ground Shell Shield Drain Wire For printer supported operating systems and drivers see the software and documentation CD or visit the Zebra printer web site at www zebra com For information on the USB interface go to the USB web site at 980531 001 A www usb or LP 2824 Z User Guide 55 Interfaces Parallel Interface Parallel Interface The maximum current available through the interface port is not to exceed a total of 0 75 amps Pin No Description 1 NStrobe Host Clk 2 9 Data Bits 1 8 10 nACK PtrClk 11 Busy Per Busy 12 PError ACK Da
40. y or other surfaces can damage or destroy the print head or electronic components used in this device You must observe static safe procedures when working with the print head or the electronic components under the top cover r Caution The discharge of electrostatic energy that accumulates on the surface of the You must use the correct media for the type of printing you require You must use direct thermal media 28 LP 2824 Z User Guide 980531 001A Operations amp Options Replacing Supplies Replacing Supplies 980531 001 A If labels run out while printing leave the printer power on while reloading data loss results if you turn off the printer After you load a new ribbon roll press the Feed button to restart Always use high quality approved labels and tags If adhesive backed labels are used that don t lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Approved supplies can be ordered from your dealer LP 2824 Z User Guide 29 Operations amp Options Printing in Peel Mode Printing in Peel Mode The optional dispenser allows you to print in peel mode where the label backing follows a different path and the labels are presented one at a time for subsequent placement Before using peel mode you must send the programming commands to the printer XA MMP XZ XA JUS XZ Refer to your ZPL II Pr
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