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Xerox 6400 Printer User Manual

1. 22 102 Creating Copy Feature Presets se e e e e 103 6 Faxing FAX OVEMIEW cect en cresson astro 106 Enabling and Configuring Fax Services sue ennemies ni bese eebnoeser ee es 106 Sending a FAX cess R 0 is RR EDERT RENTIA EEE soe EEE asada nuded nace wees 107 Changing the Default Fax Settings ete ie it Es cece 107 Server 1 a Re Ga ne der Mahe Re to dr Ge Re Con Sheen dee sees 109 Configuring the Printer to Send a Server Fax 109 Configuring a Fax Repository e rnnr errr eorr erreen rers rrrerrrrers en 109 Sending a Server FaX cece ccc ene een cence nee eee ene eee eee 110 Sending an Internet has SR nn ANS EUR in lead dd dt is 111 Receiving Faxes e sn Rite at Ne nantais ei dede EE EO gu dindie de deteste eee 112 Configuring the Printer to Receive a FOX renerne 112 Configuring the Printer to Receive an Internet Fax 112 WorkCentre 6400 Multifunction Printer 5 User Guide Selecting Fax Options 44 444 eee see eee 113 S ttingi2 Sided Faxi gi isieiireiiieiinitiiiinii sieste 113 Setting the Fax Resolution e e e 2 113 Selecting the Original TVpe e teens 113 Adjusting Image Quality 0 0 0 0 ccc cece een ence nee tenn en nee e erreen en 113 Adjusting Layo t 2 0 3 0 scs04 socad sodecsaeeee dag toe ee tee dispo he DEORE SEO eee EE 114 Setting Fax OptIO
2. 72 Specifying Exception Page Characteristics Macintosh 73 SCAN HTHH 74 Printing Watermarks 440442 eee 75 Selecting Creating and Editing Watermarks 75 Printing Tsd sle LT 77 Creating and Saving Custom SIZ8S 2 ennemis nie Rae teens 78 Job Completion Notification 5 2 duc te dea da hae de he I ie IN A ie Ne 19 Printing Special Job Types 24220 80 Printing and Deleting Secure Print Jobs 80 PHAUIAGO Sample SAU ian tare eg denen Ate eeRh he reed 80 Delayed PAIN NEA MANN Re E eee ee ew 81 Saving a Print Job to the Printer 0 cece ence ene nen ee nee eee eeeeneeee 81 Sending a Print Job to a Fax Machine e rerne rrrrerrnn nte 81 5 Copying Basie Copying 55s ss tsani TE TERE dede dada palette En RE RES 84 Adjusting Copy OpPHONS 538 2 nantes fest ang bog eee pre Lease seit 85 Basic Settings 6 0 aR 0 0 R tati t RR REEE peter nee ed dette de 85 Layout Adjustments ien a sega sue M Re eu Woe en nt 90 Output Format Adjustments e e 93 Advanced CY Gc SAS LR ah a nh le nt a ude dde a a aa 8 et hon ntact 99 Managing Copy Functions 2 cece een ence nen eee n cent eee e teen eeeeeneenes 102 Specifying Default Copy Settings t 102 Changing the Reading Order
3. XEROX XEROX XEROX 50 To set the print scale Windows 1 Select the Paper Output tab 100 200 Click the button to the right of the Paper summary and select Other Size 2 3 Select an option from the Scale Options drop down list 4 If you select Manually Scale enter a percentage in the percentage box Macintosh 1 Select File 2 Select Page Setup 3 Specify the percentage in the box for Scale 74 WorkCentre 6400 Multifunction Printer User Guide Printing Printing Watermarks A watermark is additional text that can be printed across one or more pages For example terms like Draft and Confidential which you might stamp on a page before distribution can be inserted with a watermark Some Windows Print Drivers allow you to Create a watermark Edit an existing watermark s text color location and angle Place a watermark on either the first page or every page in a document Print a watermark in the foreground or background or blend with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Selecting Creating and Editing Watermarks Windows 1 2 Select the Layout Watermark tab e Touse an existing watermark select it from the Watermark drop down list s To modify the watermark click the Edit button to display the Watermark Editor dialog box s To c
4. 3 Select Current Faults or Fault History To print a list of the fault messages that have been displayed on your printer Press the Machine Status button Select the Tools tab Select Troubleshooting Select Support Pages Select System Status Page Press Print Do ew Ne 176 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems Some problems can be resolved by simply rebooting the printer To reboot the printer 1 Locate the ON OFF switch on the lower left side of printer 2 Turn the switch OFF wait 2 minutes and turn the switch back ON If the problem is not resolved by rebooting the printer see the table in this chapter that best describes the problem e Printer Does not Turn On on page 177 e Printing Takes Too Long on page 178 e Product Resets or Turns Off Frequently on page 178 e Product Is Making Unusual Noises on page 179 e The Date and Time Are Incorrect on page 179 e Duplex Problems on page 179 e Scanner Error on page 179 e Front Door Will Not Close on page 179 e Right Side Door Will Not Close on page 180 Printer Does not Turn On Probable Causes Solutions The power cord is not correctly plugged into the Turn off the printer and plug the power cord securely outlet into the outlet Something is wrong with the outlet connected to the Plug another electrical appliance into the o
5. A toner cartridge may be defective Remove the toner cartridge with the color causing the abnormal image Replace it with a new toner cartridge The imaging unit may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it WorkCentre 6400 Multifunction Printer 211 User Guide Troubleshooting Lateral Lines or Bands Print on Image Probable Causes Solutions The printer is not level The media path is dirty with toner Place the printer on a flat hard level surface Print several blank sheets and the excess toner should disappear One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it The printer is not calibrated to operate at a high elevation location Colors Look Wrong Probable Causes Perform the Altitude Adjustment procedure For more information see Adjusting for High Altitude Locations on page 202 Solutions The printer is not level Place the printer on a flat hard level surface One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Incorrect driver settings Check the Color Matching settings in the printer driver or your application One or more of the toners may be low or empty Check the Control Panel for a Toner Stat
6. Envelope 4 Close the right side door 47 WorkCentre 6400 Multifunction Printer User Guide Printing 5 Open Tray 1 by pulling it outward and opening the tray extension 6400 020 6 Press down on the center of the paper lifting plate until it locks into place 6400 022 7 Insert up to 10 envelopes in Tray 1 with the flap side up For envelopes with the flap along the long edge load the envelopes with the flap toward the right side of Tray 1 Note To minimize wrinkling and jams press envelopes down to make sure that all air is removed and make sure that the folds of the flaps are firmly pressed Some wrinkling or embossing may still occur 48 WorkCentre 6400 Multifunction Printer User Guide Printing Insert the envelopes so that the short edge enters the printer first 6400 031 6400 032 9 On the printer s control panel display select the envelope size type and color and then select Confirm Note Make sure to turn the grey dials on the fuser back to the plain paper setting when finished printing envelopes to ensure good print quality Loading Paper in Tray 2 3 or 4 Trays 2 3 or 4 accept Plain paper Punched paper Letterhead paper Recycled paper Pre printed paper Tray 2 accepts Letter and A4 size paper only Trays 3 and 4 accept Letter A4 JIS B5 US Folio Executive and Legal size paper WorkCentre 6400
7. Pantone Inc 2000 As an ENERGY STAR partner Xerox Corporation has determined that this product meets the Energy Star guidelines for energy efficiency The Energy Star name and logo are registered U S marks 077 ENERGY STAR Contents 1 Safety Electrical Safety 2522 ccd oridsasucecdonidasasten sees ees beet eeed ees eeu bee wae 12 Laser SGPC ict tina doe ook het beel MEG owed oe eee wd fue owed de dhe eed eased lt 12 Power Cort a Z 06 E euosansa E RE babe beau OE TER AEAEE EE EE RRR E 12 Telepnone Line Cords rs Leo ananeteme tondeuses tentes 13 Operational Safety ccd weed aitetan ete ue ee nage ads EEEE on mime 14 Product Location 3 324848e neurones eee paie e R E EE R 14 Operational Guidelines ee 14 Printer SUpplies 2s sessions RR RR Birr r benne neutre d 14 Maintenance Safety 44444 eee eee see eee 15 Prod ct SYMbOls vinssien e MA Net Rte nn e de desde 16 2 Features Parts Of the Printer scere iesean RON OMAN i ddan MONTE nie minimes 18 Front Right VieWSixx si aie ARR ee 18 Rear Left View 4444444 DEEE PER ERREA ERR sueur 19 Internal Components e e e K e e e essieu 19 Printer CONTINUE x R R K R ER KR 0 ii R 00 dant den dde nd TARA AR DRE 20 Standard Features 4e eeieeeseee eee 20 Available Configurations e e e e enne ene rnrr erneer rror rrn rer errre rrsrrrs en 20 Product aeiee 21 Control Panel S x aay Aaa E aa AEAEE AA 22 Control Panel Layout TTT 22 I
8. WorkCentre 6400 Multifunction Printer 61 User Guide Selecting Paper Type to Use When you send your print job to the printer you can choose to let the printer automatically select which paper to use based on your document size and the paper type you select or you can force the printer to use paper from a specific tray To select the paper type Windows 1 Inthe printer driver select the Paper Output tab 2 To change the paper select the arrow next to the Paper section and select the paper type from the list 3 To specify a tray select the tray in the Select by Tray menu 4 To specify a paper type select the type in the Other Type menu 5 To specify a paper size select the Other Size menu item and select the Output Paper Size in the Paper Size dialog box Macintosh 1 Inthe Print dialog box select Paper Feed 2 From the All pages from drop down list click Auto Select to select the paper based on your application settings or select a specific paper type or tray 62 WorkCentre 6400 Multifunction Printer User Guide Printing Multiple Pages to a Single Sheet N Up When printing a multiple page document you can print more than one page on a single sheet of paper Print one two four six nine or 16 pages per side To print a multiple page document Windows 1 Select the Layout Watermark tab 2 Select the Pages Per Sheet N Up option 3 Click the button for the number of pages you wa
9. Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Copy to Folder tab 3 Select one of the following options e To create a new profile Enter the name for the new profile in the Folder Profiles field e To edit an existing profile Select a profile from the list displayed in the Folder Profiles drop down list 4 To create a unique name for one or more of the scanned images in the thumbnail view a Select the images and then enter a file name in the Base File Name field b Enter the folder path where you want to save the file in the Save To field or click the Browse button to locate the folder 5 Click the Save button to save the settings for a new or revised profile 6 When you enter a new file name for images in the Base File Name field and the profile is saved the new file name displays the name you entered and the unique date and time each image was scanned See also Creating Unique Image File Names on page 135 WorkCentre 6400 Multifunction Printer 137 User Guide Scanning Del
10. Replacements may be parts or kits Routine maintenance items are typically customer replaceable The following items are routine maintenance items Imaging Units Waste Cartridge Fuser Transfer Roller Transfer Belt Ozone Filter ADF Roller Kit Customer Replaceable Parts Customer replaceable parts are long life items that may require occasional replacement based on customer usage and print volumes Tray 2 Feed Roller 166 WorkCentre 6400 Multifunction Printer User Guide Maintenance e Lower Feed Unit Roller Tray 3 and Tray 4 option When to Order Supplies The printer s control panel displays a warning when the supply nears its replacement time Verify that you have replacements on hand It is important to order these supplies when the messages first appear to avoid interruptions to your printing The control panel displays an error message when the supply must be replaced Order supplies from your local reseller or from the Xerox Supplies website at www xerox com office WC6400supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local represen
11. Temperature a 0 5 0 9 avancent 0 0 R mena eee ep ee E RKE R wees 223 Relative HUMIGILY 0i 55iecSieseisdceuntivieesdteedeat oe bedeeeaeaedaeeieatddindd Melwaetens 223 Electrical Specifications 4444 4444 esse eee 224 Performance Specifications eee 225 LRTESTO LUE LE LR dn oid Ba da E a Seda eee PG ENS 225 Print Spe dancccaccrncvieete eckson oteshiestte seagate seesaw sess ete ae cette 225 Copy SPCC issues tete ent aw aie nw in EE T EAE EA AE geared 225 SCAN SPEED D lente ted ected le Se 225 Controller Sp cifications lt Xa X K S Te ae we vale EEEE EE E A ER de 226 PrOC SSOF 225408 MR RTE MR Gh Ae heb A deeb ewes dng e da es dace ne dn teen 226 MeMO Visas entente nes abat gene eme sess ee sees Eee ee ep died 226 ISERE dde di bin aha i ae a ala alan ae i aback nn 226 A Regulatory Information Basic Regulations 44 nee e nee ene e see 228 United States FCC Regulationsi r ennrrnr ennnen rrrrerrrrers en 228 Canada Regulations 6 ccc ccc cece cee eee e nnn teen een n nee eee n eee ennes 228 European Union x e e 4e eee esse 229 Ozone Release aa issued sun RRR ha a E ET R R TE d E R TR l Ra R R R a R N ated arate 229 COPY Regulations TTT 230 United States 3223 50002 seinen SUR ew Ve i 230 Canadan ee de sia ce en dont nero 231 Other Countries x 8 8 8 86 R seen surprend nie door 232 8 WorkCentre 6400 Multifunction Prin
12. User Guide Faxing Server Fax If you have a fax server connected to your network you can send a document to a fax machine without having to connect a dedicated telephone line to the printer When you send a server fax the document is scanned and sent to a location on your network a repository The fax server can then send the fax over a phone line to a fax machine phone number Before you can send a Server Fax the Server Fax service must be enabled in CentreWare IS and a Fax Repository must be configured Configuring the Printer to Send a Server Fax To enable the Server Fax service 1 From your computer launch CentreWare IS by typing your printer s IP address into your Web browser s address field 2 After CentreWare IS loads select the Properties tab Log in as a system administrator Enter the User ID admin and Password 1111 default and click Login 4 From the Services menu on the left select Server Fax Note For more information see the System Administrator Guide and CentreWare IS help Configuring a Fax Repository To configure a fax repository 1 From your computer launch CentreWare IS by typing your printer s IP address into your Web browser s address field 2 After CentreWare IS loads select the Properties tab Log in as a system administrator Enter the User ID admin and Password 1111 default and click Login 4 From the Services menu on the left select Server Fax 5 Selec
13. 3 a specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area This product provides an user adjustable setting of the country code Refer to the customer documentation for this procedure Country codes should be set prior to connecting this product to the network Note Although this product can use either loop disconnect pulse or DTMF tone signaling it is recommended that it is set to use DTMF signaling DTMF signaling provides reliable and faster call setup Modification of this product connection to external control software or to external control apparatus not authorized by Xerox will invalidate its certification South Africa This modem must be used in conjunction with an approved surge protection device WorkCentre 6400 Multifunction Printer 235 User Guide Regulatory Information New Zealand Telecom Warning Notice 1 10 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The equipment may not be
14. 4 To create a unique name for one or more of the scanned images in the thumbnail view a Select the images and then enter a file name in the Base Attachment Name field b Enter the appropriate information in the To CC Subject and Message fields 5 Click the Save button to save the settings for the new or revised profile Note When you enter a name for images in the Base Attachment Name field and save the profile the file name is the name you entered and the unique date and time each image was scanned See also Creating Unique Image File Names on page 135 136 WorkCentre 6400 Multifunction Printer User Guide Scanning Deleting Email Profiles To delete an email profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility Select the Scan to Email tab Select the profile you want to delete in the Email Profiles drop down list Click the Delete button When prompted confirm that you want to delete the profile oe N Creating or Editing Folder Profiles To create or revise a folder profile 1
15. Auto Suppression or Off under Background Suppression 4 Press the Save button in the upper right corner of the window Adjusting the Contrast To reduce or increase the contrast of the copies 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Image Enhancement button 3 Inthe middle of the Image Enhancement window select Manual Contrast 4 On the right side of the window move the slider to select more or less contrast Note If you select Normal the middle position on the slider no changes are made to the contrast 5 Press the Save button in the upper right corner of the window Selecting Color Presets If you have a color document you can have the color adjusted according to particular presets For example the colors can be adjusted to be brighter or cooler To select a color preset 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Color Presets button 3 Inthe Color Presets window a On the left side of the window select the desired color preset The sample images show how the colors are adjusted b If you do not want the color adjusted select Off c Press the Save button in the upper right corner of the window WorkCentre 6400 Multifunction Printer 89 User Guide Copying Adjusting the Color Balance If you have a color document you can adjust the balance between colors and the overall amount of color on the copie
16. Edit menu and then select Select All 7 Click the Get Pictures button A copy of the image is transferred to the location selected in your application Note If you want to delete the images you selected click the Delete button Using the Xerox Scan Utility in a Macintosh OS X Application TWAIN To import images into an application 1 Open the file in which you want to place the image 2 Select the application s menu item to acquire the image For example if you are using Microsoft Word 2004 for Mac to place an image in a document a Select Insert b Select Picture c Select From Scanner or Camera d Select the scanner and then click the Acquire button The Scan to Email and Copy to Folder tabs on the Xerox Scan Utility display thumbnails of the images Information about each image including the template used resolution size of the image file and the profile name and settings appears to the right of the thumbnail 1 Select one or more images to import Some applications allow you to select multiple images WorkCentre 6400 Multifunction Printer 143 User Guide Scanning 2 To select more than one image hold down the Command button on your keyboard as you select each image 3 To import all the images in a folder click the Select All check box 4 Click the Import button A copy of the image is transferred to the location selected in your application If you want to delete the images you selected click th
17. Multifunction Printer 49 User Guide Printing Trays 2 3 or 4 accept a maximum of 500 sheets of plain paper 20 lb Bond To load paper or other media in Tray 2 3 or 4 1 Extend the tray from the printer 6400 037 2 Adjust the paper guides to fit the paper if necessary e Tray 2 Length guide Compress the sides of the guide and lift the guide from the tray Insert the guide in the holes in the tray so that the guide is aligned with the appropriate paper size imprinted on the bottom of the tray and release the sides Width guides Press the tab extending from the top of the guide and move the guide so that the mark on the guide aligns with the paper size imprinted on the tray Repeat for the other guide e Tray 3 or 4 Length guide Press the green sides of the guide then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place Width guides Press the green lever on the side of the guide and move the guide so that it is aligned with the appropriate paper size imprinted on the paper lifting plate 3 Press down on the paper lifting plate until it locks into place 6400 038 50 WorkCentre 6400 Multifunction Printer User Guide 4 Printing Insert paper into the tray Letterhead paper must be oriented correctly e Single sided printing Insert the side to be printed faceup wi
18. Output Job type Paper size paper color paper type and tray selection Transparency separators 2 sided printing Print quality Stapling and output destination if finisher installed Special Pages Covers Inserts Exception pages Layout Watermark Pages per sheet N Up Booklet layout Orientation 2 sided printing Watermark Color Options Color corrections Black and white conversion Color adjustments Advanced Paper Output e Copies e Collate e Banner sheet e Offset Sets Image options e Rotate image 180 degrees e Reduce Enlarge e PostScript Pass through e Mirrored output e RGB Neutral gray e Print optimization e Halftones spot colors and color configuration Advanced Printing Features More Status Saved Settings error reports toner and paper tray gauges are available in all tabs Note For more information about Windows printer driver options click the Help button in the lower right hand corner of any tab in the Properties or Printing Preferences window WorkCentre 6400 Multifunction Printer 57 User Guide Printing Setting Default Printing Options for Windows When you print from any software application the printer uses the print job settings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want to print to both sides of the paper for
19. Poll a Remote Mailbox Select Save when the changes are complete Note Refer to the System Administrator Guide for more information on Remote Polling Build Job Build Job allows assorted sets of originals each with different settings to be combined into one job This feature is especially useful for jobs scanned on the document glass Refer to the System Administrator Guide for more information on Build Job WorkCentre 6400 Multifunction Printer 117 User Guide Managing Fax Functions This section includes e Printing a Confirmation Report on page 118 e Enabling or Disabling Secure Faxes on page 118 e Printing or Clearing Secure Faxes on page 119 e Enabling or Disabling Junk Fax Prevention on page 119 e Printing a Fax Report on page 120 e Inserting Pauses in Fax Numbers on page 120 e Printing the Fax Protocol Report on page 121 Printing a Confirmation Report Set a default option for printing a fax confirmation report and then turn on off printing the confirmation report for each job To select a default option for printing a fax confirmation report Log in as a system administrator Press the Log In Out button user name admin default password 1111 1 Press the Machine Status button on the control panel Select the Tools tab select Service Settings and then select Embedded Fax Settings Select Setup Fax Reports from the list Select Confirmation Reports SE eS Select one of the following options e Alw
20. Select the Gateway text box enter the gateway and then select Save Select Next to continue 4 Your network setup is complete Select Done to return to Quick Setup Home 5 Select Close to exit Quick Setup Home If your computer is on a large network or you are unsure of the appropriate network configuration settings contact your network administrator or see the System Administrator Guide 32 WorkCentre 6400 Multifunction Printer User Guide Network Basics Installing the Printer Drivers This section includes e Choosing a Printer Driver on page 33 e Installing the Driver for Windows 2000 or Newer on page 34 e Installing the Driver for Macintosh OS X 10 3 and Newer on page 36 e Installing the Driver UNIX Linux on page 36 Choosing a Printer Driver To access special printing options you must install a Xerox printer driver Xerox provides drivers for a variety of page description languages and operating systems The following printer drivers are available Printer Driver Description Windows PostScript Driver This genuine Adobe PostScript driver allows you to access all of the Windows 2000 XP Vista printing options of your printer and is the default driver on the Software and Documentation CD ROM PCL Driver Windows The Printer Command Language driver can be used for applications 2000 XP Vista requiring PCL Xerox Global Print Driver Windows This is a printer driver for use with any PostS
21. Utility appends the scan date and time information for each image to the end of the file name Note For example if you scan an image at 10 15 07 AM on April 27 2008 select PDF as the file extension and enter the new file name report in the Base File Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 6 Click the Copy to Folder button to copy the selected images to the folder 140 WorkCentre 6400 Multifunction Printer User Guide Scanning Selecting New Folder Settings When Copying Scanned Images to a Folder To copy scanned images to a folder without using a profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Copy to Folder tab 3 Select one or more images you want to copy to a folder 4 Enter a name for the image in the Base File Name field The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name Note For example if you scan an image at 10 15 07 AM on April 27 2008 select PDF as the file name extension
22. WorkCentre 6400 Multifunction Printer 229 User Guide Regulatory Information Copy Regulations United States Congress by statute has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Obligations or Securities of the United States Government such as Certificates of Indebtedness National Bank Currency Coupons from Bonds Federal Reserve Bank Notes Silver Certificates Gold Certificates United States Bonds Treasury Notes Federal Reserve Notes Fractional Notes Certificates of Deposit Paper Money Bonds and Obligations of certain agencies of the government such as FHA etc Bonds U S Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Draft of money drawn by or upon authorized officers of the United States Stamps and other representatives of value
23. a printing option for the front cover Blank Cover Print on Side 1 Print on Side 2 or Print on Both Sides c If you selected Print on Both Sides and you want the images on side 2 to be rotated 180 degrees select Rotate Side 2 d To change the tray containing paper for the front cover press the Paper Supply button select the tray and press the Save button in the upper right corner of the Paper Supply window e Onthe right side of the Covers window select a printing option for the back cover Blank Cover Print on Side 1 Print on Side 2 or Print on Both Sides f If you selected Print on Both Sides and you want the images on side 2 to be rotated 180 degrees select Rotate Side 2 94 WorkCentre 6400 Multifunction Printer User Guide Copying g To change the tray containing paper for the back cover press the Paper Supply button select the tray to use for the back cover and press the Save button in the upper right corner of the Paper Supply window Note Press the Save button in the upper right corner of the Covers window The covers are displayed in the list on the right side of the Special Pages window 7 If you want to delete a cover select the cover in the list and select Delete in the pop up menu 8 Press the Save button in the upper right corner of the Special Pages window Controlling Pagination If you select 2 sided copies you can have a chapter start on the front or back of the paper You specify the chapter s st
24. and enter the new file name report in the Base File Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 5 Enter the folder path where you want to save the file in the Save To field or click the Browse button to locate the folder 6 Click the Copy to Folder button to copy the selected images to the folder Deleting Image Files Using the Xerox Scan Utility Scanned images displayed in the Xerox Scan Utility are stored on your computer s hard drive To delete scanned images that are no longer needed using the Xerox Scan Utility 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Scan to Email or Copy to Folder tab 3 Select the images you want to delete 4 Click the Delete Scanned Image button WorkCentre 6400 Multifunction Printer 141 User Guide Scanning Importing Scanned Files into an Application You can import images scanned to your computer from your printer into Windows or Macintosh applications on your computer This section includes e Importing Scanned Ima
25. calibration page 6400 174 Note The paper guides should be adjusted to fit against the paper If the page is misaligned the calibration procedure will fail On the control panel select Document Feeder Registration then press the Start button to scan the calibration page Wait for the scan to be completed then select one of the following options e Ifthe control panel indicates Success select Close The calibration procedure is complete e If the control panel indicates Failure select Close then repeat Steps 12 13 Note When you are finished calibrating the scanner please return the calibration page to Xerox with the defective scanner or document feeder For more information about calibrating the scanner see the Online Support Assistant at www xerox com office WC6400support 172 WorkCentre 6400 Multifunction Printer User Guide Maintenance Moving the Printer Always turn the printer off and disconnect the power cord from the back of the printer Make sure two people are available to lift the printer When lifting the printer grasp the areas as shown in the figure Keep the printer level to avoid toner spillage Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty service agreement or Total Satisfaction Guarantee Damage to the printer caused by improper moving is not covered by the Xerox warranty service agreement or Total Satisfaction Guarant
26. can also use the arrow buttons to change the percentage d If you want the image centered on the page select Auto Center e Press the Save button in the upper right corner of the window To reduce or enlarge the width and length of the image by different percentages a Press the More button in the lower left corner of the window b Select Independent X Y on the left side of the Reduce Enlarge window c Use the arrow buttons to change the percentage to scale the width X axis of the image d Use the arrow buttons to change the percentage to scale the length Y axis of the image Note You can also select one of the Presets e If you want the image centered on the page select Auto Center f Press the Save button in the upper right corner of the window Selecting the Tray to Use for Copies In some cases you may want to make copies on letterhead colored paper or transparencies To select the tray to use for the copies 1 2 3 86 Access the Copy tab on the touch screen Select one of the trays listed under Paper Supply If you want to use another tray a Select More b Select the tray c Press the Save button in the upper right corner of the window Note Select Auto Select to have the printer automatically use trays containing the correct paper size WorkCentre 6400 Multifunction Printer User Guide Copying Specifying 2 Sided Originals or Copies When you use the document feeder with 2 sided ori
27. capable of correct operation at the higher data speeds designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should difficulties arise in such circumstances Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this
28. dense tenir hn tree 41 General Media Loading Guidelines 41 Media That Can Damage Your Printer sde sisi c dis essor dundenwenescdesnd 42 Paper Storage Guidelines 42 Loading Medid ic iccccbsi outs itietiietiiedinedanadipediuedagedausasdieesadeebdaweddeassaawanes 43 Loading Paper in Tray T 43 LOGGING Envel p s VE es er a Rd dR da dg d E R E dE EAE 46 Loading Paper ENTENDRE severest ee R RR RRR RER EREE EE R a 49 Printing on Special Medid 2it lt ctacetcekeicescapenceencctecarnkaentarnenerteceiebiacetacnts 53 Printing on Transparencies 22 53 Printing on Envelopes a9 eterna ia re ee eek RRR RE aT 54 Printingioni ele sine sted es hae hse eu es a ead a ch lo shot do ine eh ere hee ee en hse Roda dk dow deena 54 Ping ON Glossy PAP aie pine rere a EE rr Rae NEE EKEN 55 Printingon Custom Size PAPE vows anus minusiesmiausiaunicssiesntinsuniisesroniessstt 55 Selecting Printing Options e eee seeds eee 56 Printing Options for Windows eee Sean ent etiinndes 57 Setting Default Printing Options for Windows 58 Selecting Printing Options for an Individual Job in Windows 58 Saving a Set of Commonly Used Printing Options in Windows 58 Printing Options for Macintosh trnns 59 Selecting Options for an Individu
29. displayed click on Update View b Inthe Action section select one of the following options then click the Go button e Delete to delete the file from the mailbox When prompted click OK to delete the file or Cancel to cancel the operation e Download to save a copy of the file to your computer When prompted click Save and choose where you wish the file to be saved on your computer You may then open the file or close the dialog box e Reprint to print the file on the printer WorkCentre 6400 Multifunction Printer 129 User Guide Scanning Downloading Images From Your Private Folder To download images from your mailbox In the Scan to Mailbox section click on your mailbox When prompted enter your Folder Password if required in the scan policies Click the OK button The Folder Contents window contains your image If your image is not displayed click on Update View In the Action section select one of the following options then click the Go button e Delete to delete the file from the mailbox When prompted click OK to delete the file or Cancel to cancel the operation DUREE M Ne e Download to save a copy of the file to your computer When prompted click Save and choose where you wish the file to be saved on your computer You may then open the file or close the dialog box e Reprint to print the file on the printer Note To create a private folder see Creating a Mailbox on page 127 Deleting Image File
30. face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals 126 WorkCentre 6400 Multifunction Printer User Guide Scanning Scan to Mailbox This section includes e Scanning to the Public Folder on page 127 e Creating a Mailbox on page 127 e Scanning to a Mailbox on page 128 e Downloading Images to Your Computer Using CentreWare IS on page 129 Scan to Mailbox is the simplest scanning method It allows scanning to the Public folder which is located on the printer s hard drive This feature is enabled by default If it is not enabled you can do so using CentreWare Internet Services CentreWare IS or contact your system administrator You can scan a document store the image on the printer s internal hard drive and then download it to your computer The WorkCentre 6400 printer provides a Public folder mailbox to store scanned images You can also create a password protected private folder accessible only by you Scanning to the Public Folder Load your original on the document glass or in the document feeder Press the Services Home button On the control panel select Workflow Scanning From All Templates select Local Templates and then select _PUBLIC EN gt Note When you scan a document to a mailbox the default settings create a 1 sided color PDF document These settings can be changed using the printer s control panel or at your computer usin
31. features such as booklet printing To select the exception pages 1 2 3 4 96 Access the Copy tab on the touch screen and then press the Output Format tab Press the Special Pages button Press the Exceptions button In the upper left corner of the Exceptions window enter the range of the pages to be printed on paper from another tray If you only want to have one page as an exception enter its number as the start and end of the range Note Use the keypad to the right of the display screen to enter the first number In the Exceptions window press the box for the second number and then use the keypad to enter the second number To change the paper used for the exception pages a Press the Paper Supply button b Select the tray containing paper for the exception pages c Press the Save button in the upper right corner of the Paper Supply window Press the Add button in the middle of the window The exception pages are added to the list on the right of the window Repeat steps 4 6 to add additional exception pages WorkCentre 6400 Multifunction Printer User Guide Copying 8 Press the Close button in the upper right corner of the Exceptions window The exception pages that you added are displayed in the list on the right side of the Special Pages window Note If you want to delete an exception page select the page in the list and select Delete in the pop up menu 9 Press the Save button in the upper
32. hard drive Creating scan templates and downloading images to your computer using Xerox Scan Utility Importing scan images into applications using TWAIN and WIA Scan to file scan original document to a document repository on a network server Scan to email scan original document to an email address Scan to home scan original document to your home directory Note To Scan to Desktop you must install the scan drivers For more information see the System Administrator Guide Note Advanced scanning services must be enabled by your system administrator Note Print copy and fax jobs can print while you are scanning original documents or downloading files from the printer s hard drive 124 WorkCentre 6400 Multifunction Printer User Guide Scanning Using CentreWare Internet Services CentreWare IS is a tool that allows you to communicate with the printer from your computer using your Web browser Internet Explorer Firefox etc Using CentreWare IS you can enable scanning and view download or delete images from the printer s internal hard drive To use CentreWare IS you will need your printer s IP address Your system administrator can provide you with this information or you can print a Configuration Report from the printer that contains the IP address Printing a Configuration Report On the printer s control panel press the Machine Status button Select Information Pages Select Configuration Report then select
33. information If your office has specially wired alarm equipment connected to the telephone line make sure that the installation of this Xerox equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your Telephone Company or a qualified installer Canada Note The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users must make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment 234 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information Users should make sure for their own prot
34. information in the To CC Subject and Message fields Click the Copy to Email button to open your email application The selected images are attached to the email message 7 If desired make additional changes to the email message and then send the email WorkCentre 6400 Multifunction Printer 139 User Guide Scanning Copy to Folder Tab When copying scanned images to a folder you can use a folder profile that has been saved with specific settings Using a Folder Profile When Copying Scanned Images to a Folder You can create a folder profile to save folder destinations that you frequently use To copy scanned images to a folder using a folder profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility s Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility Select the Copy to Folder tab Select one or more images you want to copy Select the profile you want to use from the list displayed in the Folder Profiles field drop down list Vi EE D If desired enter a different name in the Base File Name field and select a new folder location The Xerox Scan
35. most jobs specify 2 sided printing in Printing Preferences 1 To change Printing Preferences 2 Click Start select Settings and then click Printers and Faxes 3 Inthe Printers and Faxes folder right click the icon for your printer and select Printing Preferences 4 Select a tab in the Printing Preferences window make selections and click OK to save Note For more information about Windows printer driver options click the Help button in the lower right hand corner of any tab in the Printing Preferences window Selecting Printing Options for an Individual Job in Windows If you want to use special printing options for a particular job change the Printing Preferences before sending the job to the printer For example if you want to use the Enhanced print quality mode when printing a particular document select this setting in Printing Preferences before printing that job 1 With the document open in your application access the Print dialog box CTRL P for most applications 2 Select the WorkCentre 6400 printer and click the Properties button to open the Printing Preferences window This button is labeled Preferences in some applications Select a tab in the Printing Preferences window and make selections 3 Click OK to save and close the Printing Preferences window 4 Print the job Saving a Set of Commonly Used Printing Options in Windows You can save and name a set of printing options so that you can quickly appl
36. multiple original page images onto one side of a sheet of paper The size of the images are reduced proportionally to fit on the selected paper To print multiple images on a sheet 1 Access the Copy tab on the touch screen and then press the Output Format tab 2 Press the Page Layout button 98 WorkCentre 6400 Multifunction Printer User Guide Copying On the left side of the Page Layout window select Pages per Side In the middle of the window select the number of original pages for each side of the paper If you want to specify another number a Select Specify Rows amp Columns b Use the arrow buttons to change the number of rows c Use the arrow buttons to change the number of columns Note The right side of the window contains a diagram of the image layout In the lower right corner of the window select the orientation of the originals to ensure that the images are placed in the correct order Press the Save button in the upper right corner of the window Repeating Images on a Sheet of Paper You can have several copies of one original image copied onto one side of a sheet of paper This is useful when you want to make multiple copies of a small image To have the image repeated on a sheet 1 LE SN Access the Copy tab on the touch screen and then press the Output Format tab Press the Page Layout button On the left side of the Page Layout window select Repeat Image In the lower right corner
37. of the window select the orientation of the originals If you want the image repeated two four six or nine times on each side of the paper select that number in the middle of the window Note The right side of the window contains a diagram of the image layout If you want to specify another number a Select Specify Rows amp Columns b Use the arrow buttons to change the number of rows c Use the arrow buttons to change the number of columns Note The right side of the window contains a diagram of the image layout If the image is small and you want the image repeated without being scaled select Auto Repeat The image is repeated as many times as possible on the side of the paper based on the original size Press the Save button in the upper right corner of the window Advanced Copying Use the Job Assembly tab to change the following settings Building a Job on page 100 Printing a Sample Copy on page 100 Saving the Current Copy Settings on page 101 Retrieving Saved Copy Settings on page 101 WorkCentre 6400 Multifunction Printer 99 User Guide Copying Building a Job If you have a copy job that includes a variety of originals that require different copy settings you can use this feature to build the job Each segment has separate copy settings After all segments are programmed and scanned the printer prints the full copy job To build a copy job 1 Access the Copy tab on the touch screen 2
38. printer WorkCentre 6400 Multifunction Printer 11 User Guide Safety Electrical Safety Warning Do not push objects including paper clips or staples into slots or openings on the product Making contact with a voltage point or shorting out a part could result in fire or electrical shock Warning Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so Power should be OFF when performing these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety e The power cord is damaged or frayed e Liquid is spilled into the product e The product is exposed to water If any of these conditions occur do the following 1 Turn off the product immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Laser Safety This printer complies with laser product performance standards set by governmental national and international agencies and is certified as a Class 1 Laser Product The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance Warning Use of controls adjustments or performance of procedures other than t
39. right corner of the Special Pages window Adding Annotations You can have annotations such as page numbers and the date automatically added to the copies Note Annotations are not added to covers tabs inserts and blank chapter start pages To print annotations 1 2 3 Access the Copy tab on the touch screen and then press the Output Format tab Press the Annotations button To insert page numbers a b Press the Page Numbers button on the left side of the Annotations window On the left side of the Page Numbers window select On In the lower left corner of the window select Apply To to include the page number on all pages or all pages except the first page In the middle of the window enter the starting page number On the right side of the window press an arrow button to position the page number in the header or footer Press the Save button in the upper right corner of the Page Numbers window The symbol is shown on the sample page s on the right side of the Annotations window To insert a comment Press the Comment button on the left side of the Annotations window On the left side of the Comment window select On In the lower left corner of the window select Apply To to include the comment on all pages all pages except the first page or the first page only In the middle of the window you can select an existing comment If you want to create a new comment select a blank row enter the t
40. the Save To field or click the Browse button to locate the folder c Select one of the following options e Leave the Save a copy in Xerox Scan Utility option checked This enables thumbnail views of the scanned images to remain in the Copy to Folder and Scan to Email tabs This is the default setting e Remove the check mark in the Save a copy in Xerox Scan Utility option This disables thumbnail views of the scanned images 4 Select one of the following options s To create a new template for the settings you selected Enter the name for the new template in the Saved Template Settings field e To edit an existing template with the settings you selected Select a template from the list displayed in the Saved Template Settings drop down list 5 Click the Save button to save the settings for the new or revised template The template will now appear in the list of templates on the Workflow Scanning tab on the printer s control panel 134 WorkCentre 6400 Multifunction Printer User Guide Scanning Template File Formats and Names Unsupported file types BMP GIF Supported file types JPEG Multi page TIFF PDF PDF A Single page TIFF XPS Single page File Naming Format JPEG and Single page TIFF DOC_xxx_yyyy mm dd_hh mm ss JPG or tif where xxx sequence page number etc Multi page File Naming Format Multi page TIFF PDF PDF A XPS DOC_yyy mm dd_hh mm lt ss tif or pdf or xps Creating Uniqu
41. the characteristics of any pages in the print job that differ from the settings to use for the majority of the print job Specifying Exception Page Characteristics Windows 1 Select the Special Pages tab 2 Click the Add Exceptions button 3 Select the exceptions from the Add Exceptions dialog box Example Your print job contains 30 pages that print on standard sized paper and two pages that must print on a different size of paper In the Add Exceptions dialog box set the characteristics of these two exception pages and select the alternate paper size to use e Page s Specify the location page or range of pages to place the inserts Separate individual pages or pages ranges with commas Specify ranges with a dash For example to add inserts after pages 1 6 9 10 and 11 type 1 6 9 11 e Paper The paper summary displays the size color and type of paper to use for the exception pages To change the paper to use for the exception pages click the button to the right of the summary to open the paper selection drop down menu which contains the following menu items e Other Size Select this menu item and then select Use Job Setting or the paper size desired for the exception pages e Other Color Select this menu item and then select Use Job Setting or a color for the paper to use for the exception pages e Other Type Select this menu item and then select Use Job Setting or the type of paper or media to use for the exceptio
42. the images you selected click the Delete button Oy ee wy Note For more information click the Help menu to view online help 142 WorkCentre 6400 Multifunction Printer User Guide Scanning Using the WIA Image Manager in a Windows Application You can import images that you scanned from the printer to your computer into an application using the WIA Image Manager on Windows XP Windows Vista and Windows Server 2003 To import scanned images into an application 1 Open the file in which you want to place the image 2 Select the application s menu item to acquire the image For example if you are using Microsoft Word 2003 to place an image in a document a Select Insert b Select Picture c Select From Scanner or Camera d Select the scanner and then click the OK button 3 Inthe Get Pictures from WIA Xerox printer window open the folder to view thumbnails of the images The filename appears below each thumbnail 4 To see details of an image file a Select the image b Click View picture information The Properties dialog box displays information about the file size and the date and time that the image was scanned c Click the OK button to close the dialog box d Select the image you want to import Some applications enable you to import multiple images 5 To select more than one image hold down the Ctrl key on your keyboard as you select each image 6 To import all of the images in the folder select the
43. the right side of the control panel e If you placed originals in the document feeder copying continues until the document feeder is empty e If you placed an original on the document glass and selected an option that puts more than one image on the paper a prompt appears on the top of the touch screen when it is time to place the next original on the glass Press the Start button to scan the next original s To cancel printing of the copies press the Stop button on the right side of the control panel WorkCentre 6400 Multifunction Printer User Guide Copying Adjusting Copy Options This section includes Basic Settings on page 85 Image Quality Adjustments on page 88 Layout Adjustments on page 90 Output Format Adjustments on page 93 Advanced Copying on page 99 Basic Settings Use the Copy tab to change the following basic settings Selecting Color or Black and White Copies on page 85 Reducing or Enlarging the Image on page 86 Selecting the Tray to Use for Copies on page 86 Specifying 2 Sided Originals or Copies on page 87 Collating Copies on page 87 Stapling Copies on page 88 Selecting Color or Black and White Copies If the original document has color you can create copies in full color a single color or in black and white To select the output color 1 2 Access the Copy tab on the touch screen If you want the output color of the copies to be based on the original a Select Auto Detect Color origina
44. the window select to include the Bates Stamp on all pages or all pages except the first page In the middle of the window you can select an existing prefix to use for the Bates Stamp If you want to create a new prefix select a blank row enter the text for the prefix up to 8 characters using the keyboard image in the window and then press the Save button in the upper right corner of the keyboard window On the right side of the window press an arrow button to position the Bates Stamp in the header or footer Press the Save button in the upper right corner of the Bates Stamp window The Bates Stamp location is shown on the sample page s on the right side of the Annotations window 7 Press the Save button in the upper right corner of the Annotations window Inserting Transparency Separators When you create copies on transparencies you can have the printer insert blank pages to separate each transparency To select transparency separators DO ow INS Access the Copy tab on the touch screen and then press the Output Format tab Press the Transparency Separators button On the left side of the Transparency Separators window select On In the middle of the window select the tray containing the paper to use for the separators On the right side of the window select the tray containing the transparencies Press the Save button in the upper right corner of the window Printing Multiple Images on a Sheet of Paper You can copy
45. 1 Using Built in Troubleshooting Tools 201 Troubleshooting Print Quality Problems e ennnen rrn rnrr rere 203 Copy and Scan Problems 402202 eeeenene 214 Fax PrODIEINS EE Es DER ea vere ee ee eee eae Tee ea ee 215 Problems Sending Faxes nnan nnnnnnnnnnenn runner rrene ror renser rrorrrrrerrsrrrs en 216 Problems Receiving Faxes 217 Printing the Protocol Report e nerneur erneer rrrsrrr rers rrrerrrrers er 218 Getting Hel se 06 2 6 cesdedesieast4440s90000040000050004440000 sede ede bee eee bas RR A eee 219 Control Panel Messages renn rrrrn enren rr eroro ro rrrrrsrrrnnt 219 Fax and Ree TO ee ea EEE EEE R Ce tr Po 219 Maintenance Assistant 0 219 Online Support ASSISTANE 3444454 des edna EE TR dea lutte tie oitiete eue 220 Helpful Weblinks 4444044844 essieu 220 10 Product Specifications Physical Specific atiQns ze sue oe ae gues eres etek dee nee ee 222 Base Unit se ane et Re wrestle den ete de note ment in eds 222 Optional Trays 3 and 4 4404404e ennes 222 Optional Finisher 2284 baie patent nn Ne nuit enfin en soute dore 222 Clearance Requirements e e 44e 222 Environmental Specifications n a uneanneaneenn runner rnern r rreren err rerserrrrrnn 223
46. 2 e Cleaning the Laser Lenses on page 164 Cleaning the Document Glass and Document Cover To ensure optimum print quality at all times regularly clean the glass areas of your printer This helps avoid output with streaks smears and other marks that transfer from the glass area while scanning documents Use a lint free cloth to clean the glass area 156 WorkCentre 6400 Multifunction Printer User Guide Maintenance Cleaning the Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt To remove finger prints and smudges clean the touch screen and control panel with a soft lint free cloth 6400 072 Use a cloth to clean the document feeder output trays paper trays and outside areas of your printer 6400 073 WorkCentre 6400 Multifunction Printer 157 User Guide Maintenance Cleaning the Media Feed Roller Tray 1 1 Open Tray 1 6400 050 2 Press down on the center of the paper lifting plate until the left and right locking tabs lock into place 6400 052 3 Clean the media feed roller by wiping it with a soft dry cloth 6400 078 158 WorkCentre 6400 Multifunction Printer User Guide Maintenance 4 Close the tray 6400 026 Cleaning the Media Feed Roller Trays 2 3 4 1 Pull out the tray 6400 037 2 Clean the media feed roller by wiping it with a soft dry cloth 6400 080 WorkCentre 6400 Multifunction Printer 159 Us
47. 400drivers Online Support Assistant www xerox com office WC6400support Technical Support www xerox com office support Information about touch screen or error messages Control panel Help button Information pages Print from the control panel System Administrator Guide www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer 27 User Guide Features Xerox Support Centre The Xerox Support Centre provides access to the following information e User manuals and video tutorials e Solutions to troubleshooting problems e Printer and supplies status e Supplies ordering and recycling e Answers to frequently asked questions e Default printer driver settings Note You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www xerox com office WC6400drivers Windows The Xerox Support Centre icon appears on the desktop Double click the icon to launch the Xerox Support Centre Macintosh Navigate to Applications Xerox Xerox Support Centre and double click on XSupportCentre See also Using the Xerox Support Centre tutorial at www xerox com office WC6400support Note You must have an internet connection to view manuals and videos on the website 28 WorkCentre 6400 Multifunction Printer User Guide Network Basics This chapter includes e Choosing a Connection Method on page 30 e Assigning the Printer an IP Address on page 31 e Inst
48. Add e Select Address Book icon on the right Select Individual or Group from the drop down menu Use the up and down arrows to select a contact Note Contacts must be entered into the Address Book before you can use it to send a fax See the System Administrator Guide for more information Note Chain Dialing can be done when viewing the list of Individual contacts in the Address Book See the System Administrator Guide for more information on chain dialing Adjust fax options For more information see Selecting Fax Options on page 113 Press the Start button The printer scans the pages and transmits the document when all pages have been scanned To print a confirmation page displaying the fax transmission status turn on the confirmation report option For more information see Printing a Confirmation Report on page 118 Changing the Default Fax Settings To change the default fax settings 1 RITES N Log in as a system administrator Press the Log In Out button user name admin default password 1111 Select Tools Select Service Settings on the left side of the touch screen Select Embedded Fax Settings from the Features list Select Feature Defaults from the list Choose new default settings from the tabs and select Save Defaults WorkCentre 6400 Multifunction Printer 107 User Guide Faxing See also Selecting Fax Options on page 113 Managing Fax Functions on page 118 108 WorkCentre 6400 Multifunction Printer
49. Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada 228 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information European Union Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The CE mark applied to this product symbolizes Xerox s declaration of conformity with C the following applicable Directives of the European Union as of the dates indicated December 12 2006 Low Voltage Directive 2006 95 EC December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC e March 9 1999 Radio amp Telecommunications Terminal Equipment Directive 1999 5 EC This product if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox Ozone Release During print operation a small quantity of ozone is released This amount is not large enough to harm anyone adversely However be sure the room where the product is being used has adequate ventilation especially if you are printing a high volume of materials or if the product is being used continuously over a long period
50. Lower Tray Optional Optional Yes Assemblies Trays 3 and 4 Stand Optional Optional Yes 20 WorkCentre 6400 Multifunction Printer User Guide Features Product Options The following options are available for the WorkCentre 6400 printer e 500 Sheet Feeder Provides extra paper input capacity Can stack two 500 Sheet Feeders to add Trays 3 and 4 e Finisher Provides stapling and extra output capacity e Stand Provides storage space for supplies Has casters and extensions to place the control panel of the printer at a convenient height Use with the base printer model 6400S or with one or two optional 500 Sheet Feeders e Wireless Network Adapter Enables the printer to connect to a wireless network For more information on options go to www xerox com office WC6400supplies WorkCentre 6400 Multifunction Printer 21 User Guide Features Control Panel This section includes e Control Panel Layout on page 22 e Information Pages on page 25 Control Panel Layout Log In Out Services Home ABC il 2 Clear All GHI JKL Features 4 5 Interrupt PRS TUV Printing D CES Dial Pause x 0 Stop Job Status Machine Status Il c Language 6400 010 Left side Middle Right side e Services Home e Touch screen controls display e Alphanumeric Keypad e Features e Log In Out e Job Status e Help e Machine Status e Clear All e Language e Interrupt Printing e Stop e Start 22 WorkCentre 6400 Multifunction
51. Machine Status button 2 Select Information Pages on the right side of the Machine Status tab 3 Select the information page 4 Select Print Note Information pages can also be printed from CentreWare Internet Services CentreWare IS Menu Map The Menu Map information page shows you how to navigate to each of the touch screen functions It is useful for getting to know the capabilities and setting names of your printer Configuration Report An information page called the Configuration Report lists information about the current configuration of your printer and is useful for network analysis and general troubleshooting WorkCentre 6400 Multifunction Printer 25 User Guide Features Administrator Access At printer power up the start up wizard prompts you to choose an access level Options include either Restricted or Open If you select Restricted Access you must be logged in as a system administrator to access certain settings If you select Open Access all settings are available to all users Note Many of the printer s configuration settings or options available on the Tools tab may be hidden or password protected if a system administrator has set access to Restricted Note If the system administrator has set access to Restricted you will need a system administrator login and password to access these functions through CentreWare IS To log in as a system administrator 1 Press the Log In Out button on the control pa
52. NS Name field When installation is complete the Installation Complete window will appear Print a test page if desired Click Finish Installing the Drivers USB Connection To install the printer driver from the Software and Documentation CD ROM 1 Se wes Insert the Software and Documentation CD ROM into the CD drive If the Software and Documentation CD ROM is not available download the latest driver from www xerox com office WC6400drivers Run the Xerox Printer installer to install the printer driver Acknowledge the Authenticate dialog Review and accept the License Agreement The installer will search for USB printers Select your printer from the list If the installer does not discover your printer enter the printer s IP Address in the IP Address or DNS Name field When installation is complete the Installation Complete window will appear Print a test page if desired Click Finish Installing the Driver UNIX Linux Your printer supports connection to a variety of UNIX platforms through the network interface The workstations currently supported by CentreWare for UNIX Linux to a network connected printer are 36 Sun Solaris IBM AIX Hewlett Packard HP UX WorkCentre 6400 Multifunction Printer User Guide Network Basics e Linux i386 e Linux PPC See also System Administrator Guide at www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer 37 User Guide Network Basics Cen
53. Print EN NES When the report prints select Close The printer s IP address appears under Common User Data in the upper left hand corner of the first printed page Accessing CentreWare IS 1 At your computer launch your Web browser 2 Type the printer s IP address into the Web browser s address bar and then press Enter The CentreWare IS welcome page displays on your computer s screen Note Bookmarking the printer s IP address in your Web browser will make it easier to communicate with the printer later These features allow you to manage your printer e Status e Jobs e Print e Scan e Properties e Support Click on Help in the upper right hand corner for more information for each tab WorkCentre 6400 Multifunction Printer 125 User Guide Scanning Loading Original Documents All scanning tasks begin with loading the original document in the printer You can use the document glass for single page jobs or originals that will not feed through the document feeder The document feeder can be used for multiple page jobs Note For additional scanning information print the Scanning Guide Press the Machine Status button on the control panel then select Information Pages then Scanning Guide and then Print Using the Document Glass Lift the document feeder cover and place the original facedown towards the back left corner of the document glass as shown Using the Document Feeder Insert originals
54. Printer User Guide Features Left Side of the Control Panel 1 Services Home Press to return to the home page of the control panel display You or your system administrator can configure this button to return to your preferred screen 2 Features Press to access the features such as copy scan and Job Status fax on the control panel display 3 Job Status Machine Status Press to view the list of active and completed jobs on Language the control panel display 4 Machine Status Press to view the supplies status device information etc on the control panel display You can also access the Menu Map and other information pages You or your system administrator can change device settings 5 Language Press to change the control panel language and keyboard settings Services Home Features Middle of the Control Panel The touch screen in the middle of the control panel e Displays the printer s current operating status such as Printing e Provides access to copy print scan and fax features e Provides access to tools and information pages to help resolve problems e Provides access to printer and network settings e Prompts you to load paper replace supplies and clear jams e Displays any errors or warnings When you press the Features button on the left side of the control panel the control panel screen displays the currently enabled copy scan and fax features WorkCentre 6400 Multifunction Pri
55. Program and scan the first segment Load the originals for the first segment Select the desired copy settings for the first segment Press the Job Assembly tab Press the Build Job button On the left side of the Build Job window select On Press the Start button on the right side of the control panel to scan the first set of originals Pense 3 Bara and scan additional segments a Load the originals for the next segment b When the Build Job window appears press the Program Next Segment button in the upper right corner of the window c Select the settings for that segment d Press the Start button to scan the originals for that segment 4 Repeat Step 3 for each segment 5 When all of the segments have been programmed and scanned a If the Build Job window is not visible on the display screen press the Job Assembly tab and press the Build Job button b Enter the number of copies in the Quantity for Final Job box c Press the Print the Job button in the upper right corner of the Build Job window Printing a Sample Copy If you have a complicated copy job you may want to print one copy to check before printing multiple copies Use this feature to print one copy and hold the remaining copies After you inspect the sample copy you can have the additional copies printed using the same settings or cancel the additional copies Note The sample copy is not counted as part of the total quantity selected For example
56. Reader Adobe Type Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour ColorSync EtherTalk LaserWriter LocalTalk Macintosh Mac OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and or other countries Novell NetWare NDPS NDS Novell Directory Services IPX and Novell Distributed Print Services are trademarks of Novell Incorporated in the United States and or other countries Sun M Sun Microsystems and Solaris are trademarks of Sun Microsystems Incorporated in the United States and or other countries SWOP is a trademark of SWOP Inc UNIX is a trademark in the United States and other countries licensed exclusively through X Open Company Limited PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE and other Pantone Inc trademarks are the property of Pantone Inc
57. To create a new template or edit an existing template with the option to retain thumbnail images in XSU 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Navigate to Applications gt Xerox gt Xerox Scan Utility and double click on Xerox Scan Utility 2 Select the Scan Settings tab and then select the settings you want to use with the template Color or Black and White Original Size Resolution Original Type File Format and Sides to Scan 3 Select the Preview image in Xerox Scan Utility option to view the scanned image in both the Scan to Email and Copy to Folder tabs From these tabs you can select the appropriate folder or email profile settings to use with your scanned images 4 Select one of the following options e To create a new template for the settings you selected Enter the name for the new template in the Saved Template Settings field e To edit an existing template with the settings you selected Select a template from the list displayed in the Saved Template Settings drop down list 5 Edit the settings and click Save to save the setti
58. User Guide Troubleshooting 2 Pull the lever and then open the right side door 3 Open front door and then raise the control panel 6400 158 Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 4 Push the green levers up and open the fuser cover a Lo oO 5 Carefully pull out the jammed media 188 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting 6 Lower the control panel and close the front door 7 Push the green levers down 8 Close the right side door Note The door will not close if the green levers are not pressed down 189 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Clearing Paper Jams in the Document Feeder 1 Open the jam access door on the top of the document feeder lift the green tab and carefully pull out the jammed media 2 Remove the originals from the document feeder and the catch tray 3 Close the jam access door on the document feeder 4 Lift the document feeder 5 Remove any jammed media from under the document feeder or from the document glass 6 Close the document feeder 7 Reinsert originals in the document feeder 190 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Clearing Paper Jams Behind the R
59. WorkCentre 6400 Color Multifunction Printer WorkCentre 6400 User Guide English Francais Guide d utilisation Svenska Anv ndarhandbok Polski Przewodnik u ytkownika Italiano Guida dell utente Dansk Betjeningsvejledning Magyar Felhaszn l i tmutat Deutsch Benutzerhandbuch Norsk Brukerhandbok Pycckiit PYKOBOACTBO nonb30BGTENA Espa ol Guia del usuario Suomi K ytt opas T rk e Kullan c Kilavuzu Portugu s Guia do usu rio e tina U ivatelsk p ru ka EMnuk Eyyetpibio xp otn Nederlands Gebruikershandleiding xerox Copyright 2009 Xerox Corporation All Rights Reserved Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc Xerox CentreDirect CentreWare FinePoint Phaser PhaserSMART PrintingScout Walk Up WorkCentre Global Print Driver X GPD and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and or other countries Adobe
60. ab When sending scanned images as attachments to email you can use a saved email profile or manually enter one or more addresses a subject and message text Using an Email Profile for Scanned Image Attachments To send scanned images as attachments in an email using an email profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility 138 WorkCentre 6400 Multifunction Printer User Guide Scanning e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility Select the Scan to Email 3 Select one or more images you want to send in an email 4 Select the profile you want to use from the Email Profiles drop down list The fields for Attachment Base Name To CC Subject and Message display information that applies to the saved profile 5 If desired enter a different name in the Base Attachment Name field and select new email settings The Xerox Scan Utility adds the scan date and time information for each image to the end of the file name Note For example if you scan an image at 10 15 07 AM on April 27 2008 select PDF as the file name extension and then enter th
61. ae bu ded ava T E A RL A RER R 167 Installing Staples 0 cece cece eee een een nen een cent E e ee i a ia ia 168 Calibrating the Scanner e e eee nee nee ses 171 MOVING tHE Printer these addiee cued ReasetedWeweenedtheeadeebatideesegeeateeesee 173 9 Troubleshooting Control Panel Messages e e 176 General Troubleshooting 0 ccc ccc eee nen nee nee teen e een ee ne eeeenes 177 Printer Does not T r e 88 dead nn ee LD ee entendre pondre dents 177 Printing Takes Too Long e eee eeneeees 178 Product Resets or Turns Off Frequently nunne enn enner rsr rrn erreen 178 Product Is Making Unusual Noises e erroreen errer rrrrs 179 The Date and Time Are Incorrect 179 Duplex Problems 0 ccc ccc cece een eee nee tence ence e ence eet e teen e eet eeneteenenees 179 SCANNET EM Olas iek ieee dedamada veda Ne Te ne dvd ee 179 Front Door Will Not Close 2 2 224 179 Right Side Door Will Not Close ennonn e rneer errr er ores errrrersen 180 Paper Feed Problems 4 444440400 n enn en ne ee eens 181 Clearing Paper Jams or Misfeeds 181 Minimizing Paper Jams ennenen rn rrrrrs rr rrs erre rrrrrrrrrs 197 Troubleshooting Paper Feed Problems 198 WorkCentre 6400 Multifunction Printer 7 User Guide PrintQuality PO DIEM near ten mr eens eae nes es 20
62. agnostic tools to help you produce and maintain print quality The control panel provides you with information and troubleshooting help When an error or warning condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam Press the Help button located to the right of the control panel to view additional information about the message or menu displayed Fax and Scan Alerts Alerts provide messages and instructions for helping the user solve problems that may arise when faxing or scanning Alerts can be viewed through CentreWare IS or through the Xerox Support Centre utility Alerts can also be viewed by selecting More Status in the print options driver Note Fax errors do not prevent scanning copying or printing activities Maintenance Assistant Your printer includes a built in diagnostic capability allowing you to send diagnostic information directly to Xerox To use this capability do the following 1 At the printer press the Machine Status button 2 On the printer s control panel under the Machine Information Tab select Maintenance Assistant 3 Select Send Diagnostic Information The diagnostic information will be sent to Xerox This information can be used by the Xerox Call Center to help you solve the problem WorkCentre 6400 Multifunction Printer 219 User G
63. al Job for Macintosh 59 Saving a Set of Commonly Used Printing Options for Macintosh 59 Printing on Both Sides of the Paper eeeeeeneeeees 60 2 Sided Printing Guidelines eee 60 Printing a 2 Sided Document cece cece ccc e ence eee n cece ence cee eneeeennencees 60 Page Layout Options niine seek iachudebbduhetwheeubitebddelewsd EE aE nee een 61 Selecting Paper Type to Use 62 Printing Multiple Pages to a Single Sheet N Up 63 Printing Bo klets ne Re nt Rennes 64 Using Color Corrections e 65 Selecting Color Correction 4 422 22 2 65 Making Color Adjustments e 65 Advanced Color Options Press Match iicwciucedseseewedewedeeddeeedswddeedereeeeniwiesodnde 66 Adjusting the Automatic Color Correction cee eeedievaddersendidossacavipeeleeuaeus 67 Printing in Black and White ape ee bee kaw beans entre epee Rs 68 4 WorkCentre 6400 Multifunction Printer User Guide Printing Insert PAGES is ven n cater inelene sit Wesshadibdeae dented deste Aides agen idesi gine 69 Printing Cover PageSsscvcesesagucssacsdadiedestdebtiadetebeaatadebeeoadebedaaeenheerhbeeaeenees 70 Printing Exception Pages 4444 essuie 72 Specifying Exception Page Characteristics Windows
64. al Xerox service representative with the fault information Check the fault history For more information see Control Panel Messages on page 219 178 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Product Is Making Unusual Noises Probable Causes Solutions The printer is not level Place the printer on a flat hard level surface The tray is not installed correctly Open and close the tray you are printing from There is an obstruction or debris inside the printer Turn off the printer and remove the obstruction or debris If you cannot remove it contact Technical Support The Date and Time Are Incorrect Probable Causes Solutions Did you set the correct date and time Ensure you have set the correct Date and Time on the control panel Duplex Problems Probable Causes Solutions Media or settings are not correct Make sure that you are using correct media For more information see Supported Media on page 41 Do not duplex custom sized media envelopes labels heavyweight stock or transparencies In the printer driver choose Print on Both Sides Scanner Error Probable Causes Solutions Scanner is not communicating Turn off the printer and check the scanner cable Wait 2 minutes and turn the printer on again If the problem is not resolved contact your local Xerox service representative Front Door Will Not Close Probable Causes Solutions One
65. alling the Printer Drivers on page 33 See also Online Support Assistant at www xerox com office WC6400support WorkCentre 6400 Multifunction Printer 29 User Guide Network Basics Choosing a Connection Method You can connect to the printer over a network or using USB e Connecting to a Printer on a Network on page 30 e Connecting with USB on page 30 Operating System Requirements e PC Windows Vista XP 2000 Windows Server 2003 or newer e Macintosh OS X version 10 3 or newer Connecting to a Printer on a Network Networking printers allows multiple computers to connect and print at the same time With a network connection you can retrieve scans send internet faxes access printer settings and status information using CentreWare Internet Services CentreWare IS To connect to the printer on a network s Single Computer Connect an Ethernet Cat5 RJ 45 crossover cable from the computer to the printer s Ethernet port e Multiple Computers Connect a standard Ethernet Cat5 RJ 45 cable from each computer to an Ethernet hub or a Cable DSL router Connect a standard Ethernet cable from the hub router to the printer s Ethernet port Note Cables and other networking hardware such as hubs or routers are not included with your printer and must be purchased separately Connecting with USB USB offers the ability to directly connect a computer quickly and simply to the printer with a USB cable Many functions requiring in
66. an to home feature 148 setting up a template 132 Xerox Support Centre 28 WorkCentre 6400 Multifunction Printer User Guide Index 247 Index 248 WorkCentre 6400 Multifunction Printer User Guide
67. arting page number If necessary the printer leaves one side of the paper blank so that the chapter starts on the requested side of the paper To set the start side of particular pages Access the Copy tab on the touch screen and then press the Output Format tab Press the Special Pages button Press the Chapter Starts button Enter the page number in the upper left corner of the Chapter Starts window Select either On Right Page front side of the paper or On Left Page Press the Add button in the middle of the window That page is added to the list on the right of the window Or ot oe NM Repeat steps 4 6 for other pages that you want to set 8 Press the Close button in the upper right corner of the Chapter Starts window The pages that you set are displayed in the list on the right side of the Special Pages window 9 If you want to delete a chapter start select that page in the list and select Delete in the pop up menu 10 Press the Save button in the upper right corner of the Special Pages window Adding Inserts You can have blank pages inserted at specific locations in your copy job You specify the location and the paper to use for the insert such as colored paper or heavyweight Note The paper used for the inserts must have the same width as the paper used for the rest of the document You cannot add inserts if you have selected certain features such as booklet printing To add inserts 1 Access the Copy ta
68. ating the Serial Number enren rrrrn errer rrrrrrrorrs renne 155 Usage Counters 2 a 9 R AER AA e K nn bod dE etes min naar 155 Resetting Routine Maintenance Item Life Counters 155 Cleaning the Printer i cecotudtiwsadeeedseee ieee egedewbees EEE dee benno gad daw eee Sains domme 156 Cleaning the Document Glass and Document Cover 156 Cleaning the Exterior 0 een nee nen nen tent ses 157 Cleaning the Media Feed Roller Tray 11 ennenen e nnee oreren enn ne 158 Cleaning the Media Feed Roller Trays 2 3 4 22 159 Cleaning the Document Feeder Rollers and Pad 160 Cleaning the Duplex Feed Rollers ennnen renren enren rennes rrnn ne 161 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 0 cece ccc eee eee nee e ene e ence e ene ene ennnes 164 Ordering Supplies e ccc ccc cece eee eee eee eee e eee e ene e nee see see 166 Consumables Lee ee Re eee CRAN M di eds 166 Routine Maintenance Items errre errereen rerne rernn 166 Customer Replaceable Parts 22 2220 166 When to Order Supplies 4 4444424 4 167 Recycling Suppli s r r KK SEK uii R K K K R R dw ZR T due dua be ee de dda
69. ax number The one touch dial key or speed dial may be incorrectly programmed Check that the keys were correctly programmed The telephone line may be incorrectly connected Check the telephone line connection If it is disconnected connect it There may be a problem with the recipient s fax machine Contact the recipient 216 WorkCentre 6400 Multifunction Printer User Guide Problems Receiving Faxes Symptom The received fax is blank Cause There may be a problem with the telephone connection or with the caller s fax machine Troubleshooting Solution Check that the printer can make clean copies If it can have the caller send the fax again The sender may have loaded the pages backward Contact the sender The Fax Machine answers the call but will not accept incoming data Not enough memory If the job contains several graphics the printer might not have enough memory The printer will not answer if memory is low Remove stored documents and jobs and wait for the existing job to complete This will increase available memory An image is reduced ona transmission The paper supply at the receiving fax may not match the original size sent Confirm the original size of the documents Documents might be reduced based on the available paper supply at the receiving fax machine Faxes cannot be received automatically The printer is set
70. ays Print A confirmation report is always printed e Off A confirmation report is never printed e Print On Error A confirmation report is only printed when an error occurs with the fax transmission 6 Select one of the following options if desired e Reduced Image Does not print a thumbnail of the fax on the confirmation report s No image Prints a thumbnail of the fax on the confirmation report 7 Select Save Enabling or Disabling Secure Faxes Additional security may be set for receiving faxes When the Secure Fax option is enabled a password is required before faxes can be printed or removed To enable or disable a Secure Receive fax 1 Login as a system administrator Press the Log In Out button user name admin default password 1111 118 WorkCentre 6400 Multifunction Printer User Guide Faxing Press the Machine Status button on the control panel Select the Tools tab select Service Settings and then select Embedded Fax Settings Select Incoming Fax Defaults from the list Select Secure Receive anu Prwn Select one of the following options and then press the Save button e Enable This option turns on the secure fax receive option if it is off Follow the onscreen prompts to enter a numeric password e Disable This option turns off the secure fax receive option if it is on Printing or Clearing Secure Faxes If the Secure Fax option is enabled you must enter your numeric password to print or clea
71. b on the touch screen and then press the Output Format tab 2 Press the Special Pages button 3 Press the Inserts button 4 In the upper left corner of the Inserts window enter the number of the page after which you want the blank page inserted WorkCentre 6400 Multifunction Printer 95 User Guide Copying 5 To change the number of blank pages to be inserted at that location use the arrow buttons to change the Insert Quantity To change the paper used for the insert a Press the Paper Supply button b Select the tray containing paper for the insert c Press the Save button in the upper right corner of the Paper Supply window Press the Add button in the middle of the window The insert is added to the list on the right of the window Repeat steps 4 7 to add additional inserts Press the Close button in the upper right corner of the Inserts window The inserts that you added are displayed in the list on the right side of the Special Pages window Note If you want to delete an insert select the insert in the list and select Delete in the pop up menu 10 Press the Save button in the upper right corner of the Special Pages window Specifying Exception Pages You can print exception pages in your copy job on paper from a different tray Note The paper used for the exception pages must be the same size as the paper used for the rest of the document You cannot specify exception pages if you have selected certain
72. bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your machine refer to customer documentation and follow the steps provided Data Coupler Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the cover of this equipment is a label that contains among other information a product identifier in the format US AAAEQH TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details You may safely connect the machine to the following standard modular jack USOC RJ 11C using the compliant telephone line cord with modular plugs provided with
73. can Utility This section includes e Scanning Using the Xerox Scan Utility on page 132 e Creating Scan Templates on page 132 e Deleting Scan Templates on page 135 e Managing Xerox Scan Utility Folder and Email Profiles on page 136 e Importing Scanned Files into an Application on page 142 The Xerox Scan Utility XSU is a tool that allows you to scan images from the printer to your computer Using XSU you can create scan templates preview images copy images to a folder and copy images to email Note You must install the scan drivers to use the Xerox Scan Utility For more information see the System Administrator Guide Scanning Using the Xerox Scan Utility Load your original on the document glass or in the document feeder 1 Press the Services Home button 2 Select Workflow Scanning 3 From All Templates select Local Templates and then select your default template from the list Note Settings chosen using CentreWare IS can be overridden using the printer s control panel 4 The Document Management screen is displayed on the control panel If required select Enter Password for Folder and then enter your password using the keyboard on the printer s control panel When the Document Management screen appears select Done 5 The Workflow Scanning screen appears To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to se
74. certain states e Automobile Licenses e Drivers Licenses e Automobile Certificates of Title The above list is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your attorney Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Current bank notes or current paper money 2 Obligations or securities of a government or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Queens Printer for Canada or the equivalent printer for a province 6 Marks brands seals wrappers or designs used by or on behalf of the Government of Canada or of a province the government of a state other than Canada or a department board Commission or agency established by the Government of Canada or of a province or of a government of a state other than Canada 7 Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada 8 Documents registers or records kept by public officials
75. changes e Creating Booklets on page 93 e Including Covers on page 94 e Controlling Pagination on page 95 e Adding Inserts on page 95 e Specifying Exception Pages on page 96 e Adding Annotations on page 97 e Inserting Transparency Separators on page 98 e Printing Multiple Images on a Sheet of Paper on page 98 e Repeating Images on a Sheet of Paper on page 99 Creating Booklets You can have your copies printed in the form of a small book that has the page images reduced to produce two images per side of a sheet of paper The images are printed in the correct order so that you can fold and staple the pages to create a booklet Note In this mode the printer does not print the copies until it has scanned all of the originals To create booklets 1 Access the Copy tab on the touch screen and then press the Output Format tab 2 Press the Booklet Creation button 3 On the left side of the Booklet Creation window select On WorkCentre 6400 Multifunction Printer 93 User Guide Copying 4 Press the Save button in the upper right corner of the window 5 Specify 1 Sided Originals or 2 Sided Originals and change the Paper Supply if desired Including Covers You can print the first and or last pages of your copy job on paper from a different tray That tray could contain colored paper or heavyweight paper The covers can be blank or printed Note The paper used for the covers must be the same size as the paper used for the re
76. changes to the amount of vertical and horizontal shift for each side d Select Name in the lower left corner of the window enter the name of the new preset in the keyboard window and then press the Save button e Press the Save button in the upper right corner of the window If you want to create or change the presets for reducing or enlarging images a Select Reduce Enlarge Presets b To create or change a proportional preset select Proportional on the left side of the window select the number of the preset and enter the percentage using the keypad WorkCentre 6400 Multifunction Printer 103 User Guide Copying C To create or change a preset that uses a different percentage for the width and length of the image select Independent X Y on the left side of the window enter the percentage to scale the width X value for the preset and enter the percentage to scale the length Y value d Press the Save button in the upper right corner of the window 104 WorkCentre 6400 Multifunction Printer User Guide Faxing This chapter includes Fax Overview on page 106 Sending a Fax on page 107 Server Fax on page 109 Sending an Internet Fax on page 111 Receiving Faxes on page 112 Selecting Fax Options on page 113 Managing Fax Functions on page 118 Adding Speed Dial Entries on page 122 See also Using the Fax tutorial at www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer User Guide 105 Faxi
77. charged with the duty of making or issuing certified copies thereof where the copy falsely purports to be a certified copy thereof WorkCentre 6400 Multifunction Printer 231 User Guide Regulatory Information 9 Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner The above list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt contact your legal counsel 232 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including a fax machine to send any message unless such message clearly contains in a margin at the top or
78. com environment or for recycling and disposal information contact your local authorities Other Countries Please contact your local waste authorities and request disposal guidance 242 WorkCentre 6400 Multifunction Printer User Guide Index Numerics 500 sheet feeder printer option 21 A administrator access 26 B black and white printing 68 booklets 64 printing 64 C CentreWare IS scanning 125 choosing a network connection 30 cleaning document cover 156 document feeder roller 160 document glass 156 duplex feed roller 161 exterior 157 feed roller 158 laser lenses 164 media transfer rollers 162 Trays 2 3 4 feed roller 159 Cleaning Paper Jams in the Duplex Unit 186 Clearing Paper Jame from Tray 1 181 Clearing Paper Jams in the Fuser Unit 187 Clearing Paper Jams in Tray 3 4 185 color corrections 65 connection Ethernet 30 USB 30 consumables 166 control panel 22 features and layout 22 information pages 25 Index Menu Map 25 status messages 167 warnings 167 controller specifications 226 copy scan problems 214 cover pages 70 printing 70 creating custom sizes 78 custom size paper printing 55 custom sizes 78 customer replaceable parts 166 D document cover cleaning 156 document feeder rollers cleaning 160 document glass cleaning 156 driver quick CD ROM installation Windows 2000 or later 34 35 drivers description 33 Windows 2000 or new
79. cript printer on your network It configures itself for your individual printer upon installation Xerox Mobile Express Driver Windows This is a printer driver for use with any PostScript printer on your network It configures itself for the printer you select every time you print If you travel frequently to the same sites you can save your favorite printers in that location and the driver will remember your settings Mac OS X Driver Macintosh OS X version 10 3 or newer This driver allows you to access all of the printing options of your printer from a Macintosh UNIX Linux Driver This driver enables printing from a UNIX or Linux operating system Go to www xerox com office WC6400drivers for the latest print driver information and downloads WorkCentre 6400 Multifunction Printer 33 User Guide Network Basics Installing the Driver for Windows 2000 or Newer Preliminary Steps Please do the following before installing a printer driver 1 Verify that the printer is plugged in turned On and connected to an active network 2 Verify that the printer is receiving network information by monitoring the LEDs on the back of the printer near the Ethernet cable jack RJ45 When the printer is connected to a functioning network and receiving traffic the link LED is green and its amber traffic LED is flashing rapidly Installing the Drivers Network Connection To install the printer driver 1 Insert t
80. ction Printer User Guide Troubleshooting Clearing Jammed Staples To clear jammed staples follow the procedure described below 1 Open the finisher front door 2 Extend the stapling assembly Note The stapling assembly cannot be removed from the printer 6400 114 6400 115 WorkCentre 6400 Multifunction Printer 195 User Guide Troubleshooting 4 Push the guide for the staple cartridge up and then remove any jammed staples 5 Return the guide to its original position and then install the stapling unit r 6400 118 7 Close the finisher front door 196 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Minimizing Paper Jams This section provides information to help you minimize paper jams Make sure to Use only supported media For more information see Supported Media on page 41 Set the tray settings to the loaded media size and type Load the media flat especially on the leading edge Install the printer on a hard flat level surface Store media in a dry location Remove transparencies from the output bin immediately after printing to avoid static buildup Adjust the media guides in all trays after inserting the media A guide that is not properly adjusted can cause poor print quality media misfeeds skewed prints and printer damage Avoid the following Media that is specially desig
81. cts on human health and the environment which could otherwise arise from inappropiate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation For Business Users in the European Union If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further information WorkCentre 6400 Multifunction Printer 241 User Guide Recycling and Disposal Information on disposal in other countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive Hg Removal Batteries should only be replaced by a MANUFACTURER approved service facility North America Xerox operates an equipment takeback and reuse recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox
82. d pages For the back of your front cover to remain blank when 2 sided printing page two of your document must be blank For the back cover of your document to remain blank see the following table for inserting blank pages Print Option Last Page of Text Blank Pages 1 sided printing Po Add one blank page at the end of the document 70 WorkCentre 6400 Multifunction Printer User Guide Printing Print Option Last Page of Text Blank Pages 2 sided printing Odd numbered Add two blank pages at the end of the document Even numbered Add one blank page at the end of the document To print a cover page Windows 1 Select the Special Pages tab 2 Click the Add Covers button 3 Select the cover option and tray to use from the Add Covers dialog box Macintosh 1 In the Print dialog box select Cover Page 2 Select the Before document or After document option 3 Select the desired Cover Page Type standard classified confidential secret top secret or unclassified 4 Optionally enter required text in the Billing Info field Note For booklet printing the cover page needs to be selected as the Last Page Paper Source WorkCentre 6400 Multifunction Printer 71 User Guide Printing Exception Pages This section includes e Specifying Exception Page Characteristics Windows on page 72 e Specifying Exception Page Characteristics Macintosh on page 73 The printer enables you to specify
83. d Paper options WorkCentre 6400 Multifunction Printer 69 User Guide Printing Cover Pages A cover page is the first or last page of a document The printer enables you to choose a different paper source for the cover page than for the body of a document For instance use your company letterhead for the first page of a document or use heavyweight paper for the first and last pages of a report e Use any applicable paper tray as the source for printing cover pages e Verify that the cover page is the same size as the paper used for the rest of your document If you specify a different size in the driver than the tray you select as a cover pages source your cover s print on the same paper as the rest of your document You have several choices for cover pages s No Covers Prints the first and last pages of your document from the same tray as the rest of your document e Front Only Prints the first page on paper from the specified tray e Back Only Prints the back page on paper from the specified tray e Front and Back Same Front and back cover pages print from the same tray e Front and Back Different Front and back cover pages can print from different trays Cover Page Print Option Pages Printed on Cover First 1 sided printing Page 1 2 sided printing Pages 1 and 2 Last 1 sided printing Last page 2 sided printing Last page odd numbered pages 2 sided printing Last two pages even numbere
84. des e Problems Sending Faxes on page 216 e Problems Receiving Faxes on page 217 e Printing the Protocol Report on page 218 WorkCentre 6400 Multifunction Printer 215 User Guide Troubleshooting Problems Sending Faxes Symptom The document is not scanned Cause The document is too thick too thin or too small Solution Use the document glass to send the fax The document is scanned at an angle The document feeder guides are not adjusted to the width of the document Slide the document feeder guides to fit the width of the document The fax received by the recipient is blurry The document is incorrectly positioned Position the document correctly The document glass is dirty Clean the document glass The text in the document is written too faint Adjust the resolution There may be a problem with the telephone connection Check the telephone line and then try sending the fax again There may be a problem with the caller s fax machine Make a copy to check that this printer is operating correctly and then if the copy was printed correctly have the recipient check the condition of their fax machine The fax received by the recipient is blank The document was sent with the front side facing down when the document feeder is used Load the document to be faxed facing up Fax was not transmitted The fax number may be wrong Check the f
85. device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers e The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 236 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6400 printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts WorkCentre 6400 Multifunction Printer 237 User Guide Regulatory Information 238 WorkCentre 6400 Multifunction Printer User Guide Recycling and Disposal This chapter includes recyling and disposal guidelines and information for All Countries on page 240 European Unio
86. e 199 Media Misfeeds on page 200 198 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting The Printer Pulls Multiple Sheets Together Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper past fill line The front edges of the paper are not even Remove the media align the front edges and then reload it The media is moist from humidity Remove the media from the tray and replace it with new dry media Too much static electricity is present Try anew ream of paper Do not fan transparencies Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed paper For more information see Understanding the Media Path on page 198 Duplex Unit Jams Probable Causes Solutions Unsupported media wrong size thickness type etc Use only Xerox approved media For more is being used information see Supported Media on page 41 Recheck the media path inside the duplex unit and make sure that you have removed all of the jammed paper Make sure that you have not mixed media types in the tray Do not duplex envelopes labels transparencies heavyweight stock or gloss stock Document Feeder Jams Probable Causes Solutions Unsupported media wrong size thickness type etc Do not use media that is too th
87. e Company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this Xerox equipment for repair or warranty information please contact the appropriate service center details of which are displayed either on the machine or contained within the User Guide If the equipment is causing harm to the telephone network the Telephone Company may request that you disconnect the equipment until the problem is resolved Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and void This equipment must not be used on party lines Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for
88. e Copy tab on the touch screen and then press the Layout Adjustment tab Press the Book Copying button If you want to copy an open book as one image select Off on the left side of the Book Copying window If you want to copy the left and the right pages of an open book as two images a Select Both Pages on the left side of the Book Copying window b If desired use the arrow buttons to specify the gutter amount to be erased The gutter is the distance between the left and right pages If you want to copy only the left page of an open book a Select Left Page Only on the left side of the Book Copying window b If desired use the arrow buttons to specify the binding edge amount to be erased If you want to copy only the right page of an open book a Select Right Page Only on the left side of the Book Copying window b If desired use the arrow buttons to specify the binding edge amount to be erased Press the Save button in the upper right corner of the window WorkCentre 6400 Multifunction Printer 91 User Guide Copying Shifting the Image You can change the placement of the image on the copy page This is particularly helpful if the image size is smaller than the page size Note You must orient originals face up top first document feeder or face down top to the left document glass To change image placement 1 2 3 Access the Copy tab on the touch screen and then press the Layout Adjustment tab Press
89. e Delete button Note For more information click the Help button 144 WorkCentre 6400 Multifunction Printer User Guide Scanning Scan to File Scan to File is a feature of Workflow Scanning Documents you scan are sent to a document repository on a network server configured by your system administrator To Scan to File 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning 3 From All Templates select Network Templates and then select the template created by your system administrator 4 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 5 Place the document original in the document feeder or on the document glass and then press the Start button Note If Scan to File is not enabled contact your system administrator Additional templates can be created using CentreWare IS For more information see the System Administrator Guide WorkCentre 6400 Multifunction Printer 145 User Guide Scanning Scan to E mail Scan to Email is a feature of Workflow Scanning Scanned documents are sent as attachments to e mails To send a scanned image to an email address 1 2 3 On the printer s contro
90. e Image File Names When you assign a name to scanned images the images display with the date and time each image was scanned appended to the name See the following two examples If you enter the name report as the new name for an image that was scanned at 1 45 15 PM on July 1 2008 the new image name is report_2008 07 01_13 45 15 xxx If you enter the name report for several images that were scanned at varying times on July 1 2008 the new names are report_2008 07 01_13 45 15 xxx report_2008 07 01_13 45 25 xxx and report_2008 07 01_13 47 32 xxx The date and time information is unique for all scanned images Deleting Scan Templates To delete a scan template 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility Select the Scan Settings tab Select the template you want to delete in the Saved Template Settings drop down list Click the Delete button WorkCentre 6400 Multifunction Printer 135 User Guide Scanning 5 When prompted confirm that you want to delete the template The template will be d
91. e list Select the To button Select Close 0 Place a document to e mail in the document handler and press the green start button Use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan 146 WorkCentre 6400 Multifunction Printer User Guide Scanning See also Setting Scan Options on page 149 Note If Scan to E mail is not enabled contact your system administrator For more information see the System Administrator Guide Setting E mail Options You can override the template settings and change the following E mail settings e File Name e File Format e Message e Reply To To change the File Name Message or Reply to e mail options 1 On the printer s control panel press the Services Home button 2 Select E Mail then select the E mail Options tab 3 Select File Name Message or Reply to then delete or modify the default text using the control panel keyboard then select Save To change the file format 1 On the printer s control panel press the Services Home button 2 Select E Mail then select the E mail Options tab 3 Select File Format then select the desired file type using the buttons on the left of the printer s control panel then select Save Each file format is described when selected WorkCentre 6400 Multifunction Printer 147 User Guide Scanning Scan to Home The Scan to Home f
92. e new file name report in the Base Attachment Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 6 Click the Copy to Email button to open your email application The selected images are attached to the email 7 If desired make additional changes to the email message and then send the email Selecting New Email Settings to Send Scanned Image Attachments To send scanned images as attachments in an email without using a profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Scan to Email tab 3 Select one or more images you want to send in an email 4 Enter a name in the Base Attachment Name field The Xerox Scan Utility appends the scan date and time information for each image to the end of the file name Note For example if you scan an image at 10 15 07 AM on April 27 2008 select PDF as the file name extension and then enter the new file name report in the Base Attachment Name field the actual file name becomes report_2008 04 27_10 15 07 pdf Enter the appropriate
93. e of the window under Print Order select Show Reading Order b Select either Left to Right or Right to Left Press the Save button in the upper right corner of the window Creating Copy Feature Presets The system administrator can create presets that specify a particular set of values for the following features e Edge Erase e Image Shift e Reduce Enlarge To create or change the presets OY Or PIN Log in as the system administrator Press the Machine Status button on the left side of the control panel Select the Tools tab In the list on the left side of the tab select Service Settings In the list in the right side of the tab select Copy Service Settings If you want to create or change the presets for erasing edges of the images a Select Edge Erase Presets b To create a new preset select Available from the list of presets on the left side of the window select Name at the bottom of the window enter the name of the new preset in the keyboard window and then press the Save button c To edit an existing preset select it from the list of presets on the left side of the window d Make changes to the amount to erase from each edge on each side e Press the Save button in the upper right corner of the window If you want to change the presets for shifting the image on the page a Select Image Shift Presets b To edit an existing preset select it from the list of presets on the left side of the window c Make
94. eature allows you to scan a document to your home directory This feature must be enabled by your system administrator To use the Scan to Home feature 1 On the printer s control panel press the Services Home button 2 From All Templates select Network Templates and then select the template created by your system administrator 3 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 4 Place the document original in the document feeder or on the document glass and then press the Start button Note If Scan to Home is not enabled contact your system administrator For more information see the System Administrator Guide 148 WorkCentre 6400 Multifunction Printer User Guide Setting Scan Options The scanning features in your WorkCentre 6400 printer use templates that define the scan settings and destination for the image To change any of the scan settings use the four tabs at the bottom of the control panel screen s Output Color e 2 Sided Scanning e Original Type e Scan Presets To change the scan settings 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select from the four tabs a
95. ection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalent Numbers of all of the devices does not exceed 5 For the Canadian REN value please see the label on the equipment Europe Radio Equipment amp Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network terminal point In the event of a problem you should contact your authorized local dealer in the first instance This product has been tested to and is compliant with ES 203 021 1 2
96. ee 6400 071 Note The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details WorkCentre 6400 Multifunction Printer 173 User Guide Maintenance 174 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting This chapter includes Control Panel Messages on page 176 General Troubleshooting on page 177 Paper Feed Problems on page 181 Print Quality Problems on page 201 Copy and Scan Problems on page 214 Fax Problems on page 215 Getting Help on page 219 See also Troubleshooting video tutorials at www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer User Guide 175 Troubleshooting Control Panel Messages The control panel provides you with information and troubleshooting help When an error or warning condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam Problems which prevent the full operation of the printer have associated fault codes these codes will help pinpoint the specific subsystem with the problem Current faults and fault history can be retrieved at any time To see a list of the fault messages that have been displayed on your printer 1 Press the Machine Status button 2 Select the Faults tab
97. efaults Log in as the system administrator Press the Machine Status button on the left side of the control panel Select the Tools tab In the list on the left side of the tab select Service Settings In the list in the right side of the tab select Copy Service Settings Select Feature Defaults Make changes to the settings on the Copy tab Image Quality tab Layout Adjustment tab or Output Format tab COUT EE D a 8 Press the Save Defaults button to save these settings as the defaults for copy jobs Changing the Reading Order By default the reading order is left to right The system administrator can change e The order that pages are scanned in books which impacts the Book Copy and Book Fax features e The order that pages are printed which impacts the Page Layout and Booklet Creation features To change the reading order Log in as the system administrator Press the Machine Status button on the left side of the control panel Select the Tools tab In the list on the left side of the tab select Service Settings In the list in the right side of the tab select Copy Service Settings DOME ONE Select Reading Order Options 102 WorkCentre 6400 Multifunction Printer User Guide Copying If you want to change the scan order a On the left side of the window under Scan Order select Show Reading Order b Select either Left to Right or Right to Left If you want to change the print order a Inthe middl
98. eleted from the template list in Xerox Scan Utility and from the template list on the printer s control panel Managing Xerox Scan Utility Folder and Email Profiles This section includes e Creating or Editing Email Profiles on page 136 e Deleting Email Profiles on page 137 e Creating or Editing Folder Profiles on page 137 e Deleting Folder Profiles on page 138 With the Xerox Scan Utility you can create profiles to be reused when sending scanned images as email attachments or when copying scanned images to specific folders Profiles eliminate the need for re entering the same email or folder destination information Creating or Editing Email Profiles To create or revise an email profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Scan to Email tab Select one of the following options e To create a new profile Enter the name for the new profile in the Email Profiles field e To edit an existing profile Select a profile from the list displayed in the Email Profiles drop down list
99. er 34 duplex feed rollers cleaning 161 E electrical safety 12 electrical specifications 224 email 146 scanning an image into an email 146 envelopes loading 46 printing 54 environmental specifications 223 Ethernet connection 30 exception pages 72 printing 72 extension cord 12 exterior cleaning 157 F fax problems 215 WorkCentre 6400 Multifunction Printer 243 User Guide Index features printer configurations 20 feed roller cleaning 158 file 145 scanning an image into a file 145 finisher 21 G General Precautions 154 getting help 219 technical support 27 glossy paper printing 55 ground connection terminal 12 guidelines moving the printer 173 H help resources 27 I images scanning to email 146 scanning to file 145 scanning to home 148 information about your printer 27 information pages 27 Installation Guide 27 on control panel 24 PhaserSMART 27 printer management tools 27 Quick Use Guide 27 resources 27 technical support 27 video tutorials 27 web links 27 information pages 24 25 Menu Map 25 printing 25 insert pages printing 69 installing printer drivers Windows 2000 or newer 34 244 WorkCentre 6400 Multifunction Printer User Guide J jams staples 195 job completion notification 79 L labels printing 54 laser lenses cleaning 164 lifting the printer 173 load scan documents 126 loading envelopes 46 media 43
100. er Guide Maintenance 3 Close the tray Cleaning the Document Feeder Rollers and Pad 1 Open the document feeder cover 160 WorkCentre 6400 Multifunction Printer User Guide Maintenance 3 Close the document feeder cover Cleaning the Duplex Feed Rollers 1 With Tray 1 open open the duplex cover 6400 081 2 Clean the feed roller four rollers on the top four rollers on the bottom by wiping them with a soft dry cloth 6400 082 WorkCentre 6400 Multifunction Printer 161 User Guide Maintenance 3 Close the duplex cover 6400 083 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 Note Before opening the Tray 3 or Tray 4 right side door fold up Tray 1 1 Open the Tray 3 right side door or Tray 4 right side door 6400 085 162 WorkCentre 6400 Multifunction Printer User Guide Maintenance 3 Close the right side cover of Tray 3 or Tray 4 WorkCentre 6400 Multifunction Printer 163 User Guide Maintenance Cleaning the Laser Lenses This printer is constructed with four laser lenses Clean all lenses as described below The laser lens cleaning tool should be attached to the inside of the front door 1 Open the printer s front door 6400 087 2 Remove the laser lens cleaning tool from its holder on the inside of the front door 3 With the foam pad facing down insert the laser lens cleaning tool into the cleaning port identified w
101. ert side one faceup with the bottom of the page entering the printer first e Tray 2 3 or 4 Insert side one facedown with the top of the page toward the right of the tray 2 Select 2 sided Printing in the printing options Print Preferences Windows For more information see Selecting Printing Options on page 56 Operating System Windows Vista Windows 2000 1 Select the Paper Output tab Windows XP or Windows Server 2 Select an option under 2 Sided Printing 2003 e 2 Sided Print e 2 Sided Print Flip on Short Edge 60 WorkCentre 6400 Multifunction Printer User Guide Printing Operating System Mac OS X version 10 3 or newer In the Print dialog box select Layout 1 Select Print on Both Sides 2 Click the Binding icon that matches the edges you want to bind Page Layout Options When you select 2 Sided Printing on the Paper Output tab you can specify the page layout which determines how the pages turn Windows and Macintosh 1 Select the Layout Watermark tab Windows or the Layout section Macintosh 2 Select Portrait Landscape or Rotated Landscape 3 Select 2 Sided Print or 2 Sided Print Flip on Short Edge Portrait Landscape EF 7 A m Portrait Portrait Landscape Landscape 2 Sided Print 2 Sided Print Flip on 2 Sided Print Flip on 2 Sided Print Short Edge Short Edge See also Loading Paper in Tray 1 on page 43 Loading Paper in Tray 2 3 or 4 on page 49
102. eting Folder Profiles To delete a folder profile 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon in the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility s Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility Select the Copy to Folder tab Select the profile you want to delete in the Folder Profiles drop down list Click the Delete button When prompted confirm that you want to delete the profile RE NN Using the Scan to Email and Copy to Folder Tools Use the Scan to Email or Copy to Folder tools in the Xerox Scan Utility to attach scanned images to a email messages Microsoft Outlook or Apple Mail or copy them to local or network folders This section includes e Scan to Email Tab on page 138 e Using an Email Profile for Scanned Image Attachments on page 138 e Selecting New Email Settings to Send Scanned Image Attachments on page 139 e Copy to Folder Tab on page 140 e Using a Folder Profile When Copying Scanned Images to a Folder on page 140 e Selecting New Folder Settings When Copying Scanned Images to a Folder on page 141 e Deleting Image Files Using the Xerox Scan Utility on page 141 Scan to Email T
103. ext for the comment up to 50 characters using the keyboard image in the window and then press the Save button in the upper right corner of the keyboard window On the right side of the window press an arrow button to position the selected comment in the header or footer Press the Save button in the upper right corner of the Comment window The comment location is shown on the sample page s on the right side of the Annotations window 5 To insert the current date a b C Press the Date button on the left side of the Annotations window On the left side of the Date window select On In the lower left corner of the window select Apply To to include the date on all pages all pages except the first page or the first page only WorkCentre 6400 Multifunction Printer 97 User Guide Copying In the middle of the window select the format to use for the date On the right side of the window press an arrow button to position the date in the header or footer Press the Save button in the upper right corner of the Date window The date location is shown on the sample page s on the right side of the Annotations window 6 To insert a Bates Stamp a b C g Press the Bates Stamp button on the left side of the Annotations window On the left side of the Bates Stamp window select On Enter the starting page number You can include leading zeros if you want to include them in the Bates Stamp In the lower left corner of
104. f you have an SMTP email server connected to your network you can send a document to an email address This feature eliminates the need for a dedicated telephone line and the associated service costs When you send an internet fax the document is scanned and sent to an email address Note Before you can send an Internet Fax the Internet Fax service must be enabled in CentreWare IS and an SMTP server must be configured For more information see the System Administrator Guide and CentreWare IS help To send an Internet Fax 1 Load your document s Document Glass Place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer s Document Feeder Remove any staples and paper clips from pages and insert them face up in the document feeder with the top of the page entering the document feeder first e On the control panel press the Services Home button 2 Select the Internet Fax icon 3 Select New Recipient 4 Enter the recipient s email address using the key pad or select Dialing Characters to use the touch screen 5 Select Add 6 Adjust fax options For more information see Selecting Fax Options on page 113 7 Press the Start button The printer scans the pages and sends the document as an email attachment PDF or TIFF format when all pages have been scanned 8 To print a confirmation page displaying the fax transmission status turn on the c
105. fety requirements 11 standard features 20 supplies 14 trays 20 printer driver installing 33 operating systems 33 quick CD ROM installation Windows 2000 or later 34 35 Windows 2000 or later 34 printer location 14 printer option 500 sheet feeder 21 printing black and white 68 booklets 64 both sides of paper 60 cover pages 70 custom size paper 55 envelopes 54 exception pages 72 glossy paper 55 information pages 25 insert pages 69 labels 54 mirror images 77 multiple pages to single sheet N Up 63 options 56 scaling 74 secure print job 80 special job types 80 special media 53 transparencies 53 watermarks 75 printing black and white 68 printing booklets 64 printing cover pages 70 printing custom size paper 55 printing envelopes 54 printing exception pages 72 printing glossy paper 55 printing insert pages 69 printing labels 54 printing mirror images 77 WorkCentre 6400 Multifunction Printer 245 User Guide Index printing multiple pages to single sheet N Up 63 printing options 56 printing secure print job 80 printing special media 53 printing transparencies 53 printing watermarks 75 print quality problems troubleshooting 201 product maintenance 153 product specifications 221 Q quick CD ROM install steps Windows 2000 or later 34 35 R regulatory information Canada 228 Europe 229 United States 228 replacement parts 166 resources information 27
106. fire Caution Do NOT remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do NOT attempt any maintenance procedure that is NOT specifically described in the documentation supplied with your printer To avoid damaging the printer keep the following guidelines in mind Do not place anything on top of the printer Do not leave the covers and doors open for any length of time especially in well lit places Light exposure can damage the imaging units Do not open covers and doors during printing Do not tilt the printer while in use Do not touch the electrical contacts gears or laser devices Doing so may damage the printer and cause the print quality to deteriorate Make sure any parts removed during cleaning are replaced before you plug in the printer 154 WorkCentre 6400 Multifunction Printer User Guide Maintenance Locating the Serial Number When ordering supplies or contacting Xerox for assistance you will be asked to provide your printer s serial number The serial number is located on the printer frame Open the printer s front door The serial number is located in the upper left hand corner The serial number can also be found using the printer s control panel 1 On the printer s control panel press Machine Status 2 The Machine Information tab displays by default The serial number is displayed on the top left side
107. ft side of the window c If you also want your copies stapled see Stapling Copies on page 88 d Press the Save button in the upper right corner of the window WorkCentre 6400 Multifunction Printer 87 User Guide Copying Stapling Copies If your printer has a finisher you can have your copies automatically stapled after they are printed To select stapling 1 Access the Copy tab on the touch screen 2 If the original is a Portrait orientation select 1 Staple Portrait under Copy Output The staple is placed in the upper left corner of the page b Landscape orientation select 1 Staple Landscape under Copy Output The staple is placed in the upper right corner of the landscape image Image Quality Adjustments Use the Image Quality tab to change the following image quality settings e Specifying the Original Type on page 88 e Adjusting the Darkness Sharpness and Saturation on page 88 e Automatically Suppressing Background Variations on page 89 e Adjusting the Contrast on page 89 e Selecting Color Presets on page 89 e Adjusting the Color Balance on page 90 Specifying the Original Type The scanner optimizes the image quality of the copies based on the type of images in the original document and how the original was created To specify the original type 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Original Type button 3 Inthe Original Type window a On the le
108. ft side of the window select the content type in the original document b If available select how the original was produced c Press the Save button in the upper right corner of the window Adjusting the Darkness Sharpness and Saturation You can lighten or darken the image quality of the copies You can also adjust the sharpness and saturation of the copies To adjust these image options 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Image Options button 88 WorkCentre 6400 Multifunction Printer User Guide Copying 3 Inthe Image Options window a If desired move the first slider to lighten or darken the image b If desired move the second slider to sharpen or soften the image c If desired move the third slider to make the image more or less vivid d Press the Save button in the upper right corner of the window Automatically Suppressing Background Variations When you are using originals printed on thin paper text or images printed on one side of the paper can sometimes be seen on the other side of the paper To prevent this from happening in your copy use the Auto Suppression setting to minimize the sensitivity of the scanner to variations in light background colors To change this setting 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Image Enhancement button 3 On the left side of the Image Enhancement window select
109. g CentreWare IS Note Settings chosen using CentreWare IS can be overridden using the printer s control panel 5 To change any of the scan settings use the four tabs at the bottom of the touch screen Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 6 Press the Start button The Job Progress screen appears on the printer s control panel When the scan is complete the printer s touch screen will redisplay the Workflow Scanning tab The file is stored in the Public folder on the printer s hard drive You can then download the file to your computer using CentreWare IS Creating a Mailbox Your system administrator may have created a mailbox for you To create a mailbox yourself you can do so using CentreWare IS 1 Launch your Web browser WorkCentre 6400 Multifunction Printer 127 User Guide Scanning 2 l E T E a Type the printer s IP address into the Web browser s address bar and then press Enter to open CentreWare Internet Services CentreWare IS Note If you don t know your printer s IP address see Printing a Configuration Report on page 125 Click the Scan tab In the Display section click the Mailboxes button In the Scan to Mailbox section click Create Folder Enter a name for the folder and create a password Click the Apply button Your mailbox is now available for use and
110. g them in extreme conditions may cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam in the printer WorkCentre 6400 Multifunction Printer User Guide Printing e Inthe printer driver select either Labels as the paper type or Tray 1 as the paper source Printing on Glossy Paper Print glossy paper single sided only and from Tray 1 To order paper transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website for your printer www xerox com office WC6400supplies Guidelines s Donot open sealed packages of glossy paper until you are ready to load them into the printer e Leave glossy paper in the original wrapper and store unopened packages in the original shipping carton until ready to use e Remove all other paper from the tray before loading glossy paper e Load only the amount of glossy paper you plan to use and remove the unused portion from the tray when you are finished printing Replace the unused portion in the original wrapper and seal for later use e Rotate stock frequently Long periods of storage in extreme conditions can cause glossy paper to curl and jam in the printer e Inthe printer driver select either Gloss Coating or Heavyweight Gloss Coating as the paper type or Tray 1 as the paper source Printing on Custom Size Paper In addition to the wide va
111. ges into a Windows Application TWAIN on page 142 e Using the WIA Image Manager in a Windows Application on page 143 e Using the Xerox Scan Utility in a Macintosh OS X Application TWAIN on page 143 Importing Scanned Images into a Windows Application TWAIN To import images into an application for Windows 2000 Windows XP Windows Vista and Windows Server 2003 1 Open the file in which you want to place the image 2 Select the application s menu item to acquire the image For example if you are using Microsoft Word 2003 to place an image in a document a Select Insert b Select Picture c Select From Scanner or Camera d Select the scanner and then click the Custom Insert button The Xerox Scan Utility window displays thumbnails of the scanned images The date and time that the image was scanned appears below each thumbnail If you move your mouse over the thumbnail a pop up message displays information including the resolution and size of the image file If a recently scanned image is not displayed click the Refresh button Select the image you want to import Some applications allow you to import multiple images To select more than one image hold down the Ctrl key on your keyboard as you select each image To import all of the images in the folder select the Edit menu and then select Select All Click the Retrieve button A copy of the image is transferred to the location in your application If you want to delete
112. ginals one or both sides can be scanned for copying You can also create 1 sided or 2 sided copies To select the sides to copy and print 1 Access the Copy tab on the touch screen 2 Select one of the following options under 2 Sided Copying e 1 gt 1 Sided Scans only one side of the originals and produces 1 sided copies e 1 gt 2 Sided Scans only one side of the originals and produces 2 sided copies e 2 gt 2 Sided Scans both sides of the originals and produces 2 sided copies e 2 gt 1 Sided Scans both sides of the originals and produces 1 sided copies 3 If you selected 2 sided copies and you want the images on side 2 to be rotated 180 degrees select Rotate Side 2 Collating Copies When you make several copies of a multi page document you can have the copies automatically collated For example if you are making three single sided copies of a six page document the copies are printed in this order when you select collated 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 If you select uncollated the copies are printed in this order 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 To choose collated or uncollated copies 1 Access the Copy tab on the touch screen 2 If you want the copies collated select Collated under Copy Output 3 If you do not want the copies collated select Uncollated If a finisher is installed a Press the More button under Copy Output b Select Uncollated under Collation on the le
113. he printer The Paper Tips page list supported media sizes and types for each media tray Printing the Paper Tips Information Page From the printer s control panel 1 Press the Machine Status button 2 Select the Machine Information tab then Information Pages on the right side 3 Select Paper Tips Page 4 Select Print Ordering Media To order paper transparencies or other specialty media contact your local reseller or go to www xerox com office WC6400supplies Caution Damage caused by using unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details General Media Loading Guidelines Follow these guidelines when loading paper and media in the appropriate trays e Use only recommended Xerox transparencies print quality may vary with other transparencies WorkCentre 6400 Multifunction Printer 41 User Guide Printing s Do not print on sheets of label stock that have labels removed e Use only paper envelopes Print envelopes single sided only e Do not overload the paper trays e Adjust the paper guides to fit the paper size Media That Can Damage Your Printer Your printer is designed to use a variety of paper and media types for print and copy jobs Howeve
114. he Software and Documentation CD ROM into the CD drive 2 If the installer does not automatically start navigate to your CD drive and double click the install exe file 3 Select your language from the list Select Install Printer Driver 5 Review and accept the license agreement The installer will automatically search the network for printers 6 Select the printer from the list Note If the installer does not discover the required printer use the Extended Search or the Advanced Search by clicking the corresponding buttons 7 Click Install to begin the installation 8 When installation is complete the Installation Complete window will appear Set the printer as the default printer and print a test page if desired 9 Click Finish 10 If you do not have the Software and Documentation CD ROM you can download the driver at www xerox com office WC6400drivers and use the Add Printer Wizard to install the driver To install the driver using the Add Printer Wizard Windows XP or Server 2003 1 Double click the exe file to open the driver installation window and then click Install to extract the files and open the Add Printer Wizard 2 Click Next 3 Select Local Printer and then click Next 4 Select Create a new port select Standard TCP IP Port and then click Next The Add Standard TCP IP Printer Port Wizard will be displayed 5 Click Next and then enter the printer name or IP address 6 Click Next 7 Clic
115. hose specified in this manual can result in hazardous radiation exposure Power Cord e Use the power cord supplied with your product e Plug the power cord directly into a properly grounded electrical outlet Make sure each end of the cord is securely connected If you do not know if an outlet is grounded ask an electrician to check the outlet s Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal Warning Avoid the potential of electrical shock by ensuring that the product is properly grounded Electrical products may be hazardous if misused e Do not use an extension cord or power strip e Verify that the product is plugged into an outlet that is capable of providing the correct voltage and power Review the product s electrical specification with an electrician if necessary 12 WorkCentre 6400 Multifunction Printer User Guide Safety s Do not place the product in an area where people might step on the power cord e Do not place objects on the power cord The power cord is attached to the product as a plug in device on the back of the product If it is necessary to disconnect all electrical power from the product disconnect the power cord from the electrical outlet Telephone Line Cord Caution To reduce the risk of fire use only No 26 American Wire Gauge AWG or larger telecommunication line cord WorkCentre 6400 Multifunction Printer 13 Use
116. ick Use only Xerox approved media See Supported Media on page 41 WorkCentre 6400 Multifunction Printer 199 User Guide Troubleshooting Probable Causes The documents loaded in the document feeder exceed the maximum capacity allowed Solutions The document feeder guides are improperly adjusted Place fewer documents in the document feeder Ensure the media guides fit snugly against the media loaded in the document feeder Media Misfeeds Probable Causes Solutions The media is not correctly positioned in the tray Remove the misfed media and reposition the media properly in the tray Ensure that the media guides in the tray are set correctly The number of sheets in the tray exceeds the maximum sheets allowed Remove the excess media and load media below the fill line The media guides are not correctly adjusted to the media size Adjust the media guides in the tray to match the size of the media Warped or wrinkled media is loaded in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Custom sized media envelopes labels heavyweight stock or transparencies are loaded in Tray 2 Tray 3 or Tray 4 Special media must be loaded in Tray 1 only Use Xerox appr
117. idges and check each for damage If one or more is damaged replace it Remove the imaging units one at a time and check for damage If it is damaged replace it The two grey dials on the fuser are adjusted for envelope printing Rotate both grey dials on the fuser to the paper setting WorkCentre 6400 Multifunction Printer 207 User Guide Troubleshooting Ink Rubs Off After Printing Probable Causes Printer Solutions The two grey dials on the fuser are set to envelope printing Rotate both grey dials on the fuser to the paper setting The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Media type is set incorrectly Use Xerox approved media See Supported Media on page 41 When printing envelopes labels heavyweight stock or transparencies specify the appropriate media type in the printer driver 208 WorkCentre 6400 Multifunction Printer User Guide Toner Smudges and Residual Images Print Troubleshooting Printer Probable Causes Solutions The two grey dials on the fuser are set for envelope printing Rotate both grey dials on the fuser to the paper setting Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 41 Media type is set incorrectly When p
118. ies select the Side 2 tab in the middle of the window and then either use the arrow buttons to specify the amount to erase from each edge on Side 2 or select Mirror Side 1 Note If preset values were previously saved such as Hole Punch erase you can select a preset in the lower left corner of the window Press the Save button in the upper right corner of the window WorkCentre 6400 Multifunction Printer User Guide Copying Inverting Images You can have the images in the originals printed as mirror images in the copies this flips each image horizontally on the page You can have the images in the originals printed as negative images in the copies this reverses the light and dark areas in each image To invert the images 1 Access the Copy tab on the touch screen and then press the Layout Adjustment tab 2 Press the Invert Image button 3 If you want to have the images on the copies be mirror images of the originals select Mirror Image on the left side of the Invert Image window The default is Normal Image which does not flip the images 4 If you want to have the images on the copies be negative images of the originals select Negative Image on the left side of the Invert Image window The default is Positive Image which does not reverse the light and dark areas in the images 5 Press the Save button in the upper right corner of the window Output Format Adjustments Use the Output Format tab to make the following
119. if you are making copies of a book and enter 3 as the number of total copies one copy of the book will be printed and three other copies will be held until you release them to be printed four copies total To print the sample copy 1 Access the Copy tab on the touch screen and then select the desired copy settings 2 Press the Job Assembly tab 3 Press the Sample Job button 4 On the left side of the Sample Job window select On 100 WorkCentre 6400 Multifunction Printer User Guide Copying 5 Press the Save button in the upper right corner of the Sample Job window To print the remaining copies or delete the job 1 To release and print the remaining copies of the job press the Release button 2 If the sample copy is unsatisfactory press the Delete button to delete the copy job Saving the Current Copy Settings If you plan to use a particular mix of copy settings for future copy jobs you may want to save the settings with a name Later you can retrieve the settings To save the current copy settings 1 Access the Copy tab on the touch screen 2 Press the Job Assembly tab 3 Press the Save Current Settings button 4 Inthe upper left corner of the Save Current Settings window press the down arrow button and select one of the available rows Note If you select an existing row you can replace that saved setting with your current settings Enter the name to give your saved setting by using the keyboard image in
120. ifunction Printer 113 User Guide Faxing To prevent this from happening in your fax document select the Auto Suppression setting on the control panel Oy CU ee eS a On the control panel press the Fax button Select the Image Quality tab Select Image Enhancement to open the Image Enhancement dialog box Select Auto Suppression Select Auto Contrast or select Manual Contrast and adjust the contrast level Select Save Adjusting Layout Adjusting the Original Size ah ee TE On the control panel press the Fax button Select the Layout Adjustment tab Select Original Size Select one of the following s Auto Detect e Preset Scan Areas e Custom Scan Area e Mixed Size Originals Select Save when the changes are complete Reducing or Splitting E WNT On the control panel press the Fax button Select the Layout Adjustment tab Select Reduce Split Select one of the following options e Reduce to Fit e Split Across Pages Select Save when the changes are complete Book Faxing DORON a On the control panel press the Fax button Select the Layout Adjustment tab Select Book Faxing Select one of the following options e Off Default s Both Pages 114 WorkCentre 6400 Multifunction Printer User Guide Faxing e Left Page Only e Right Page Only 5 Select Save when the changes are complete Setting Fax Options Selecting a Confirmation Report ow NS On the control panel p
121. ight Side Door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 6400 171 1 Fold up Tray 1 2 Pull the lever on the right side of the printer and open the right side door WorkCentre 6400 Multifunction Printer 191 User Guide Troubleshooting 3 Carefully remove the jammed media 6400 105 4 Close the right side door 6400 106 Clearing a Paper Jam Behind the Control Panel 1 Open the front door and raise the control panel 2 Carefully remove any jammed media 3 Lower the control panel and close the front door 192 WorkCentre 6400 Multifunction Printer User Guide Clearing Paper Jams in the Finisher Jam in Finisher Transport Area or Sub Tray 1 Open the finisher top cover 2 Carefully pull out the jammed media i 6400 110 3 Close the finisher top cover Troubleshooting WorkCentre 6400 Multifunction Printer User Guide 193 Troubleshooting Jams at Finisher Main Tray If the paper jam occurred in the center section of the finisher follow the procedure described below 1 Open the finisher top cover 3 When the media is in the main output tray lift up the sub output tray and then slowly pull out the media 6400 112 4 Close the finisher top cover 194 WorkCentre 6400 Multifun
122. igured it can be manually turned on or off by the following 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Select Send Header Text 4 Select one of the following options e Off default e On 5 Select Save when the changes are complete Faxing to a Mailbox Note A Mailbox needs to be setup prior to using this feature For instructions on setting up a mailbox see Scan to Mailbox on page 127 or the System Administrator Guide After a mailbox has been created do the following to fax to a Mailbox 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Select Mailbox 4 Select one of the following options e Off default e Send to Remote Mailbox e Store to Local Mailbox e Print Local Mailbox Documents e Delete Local Mailbox Documents 5 Select Save when the changes are complete 116 WorkCentre 6400 Multifunction Printer User Guide Faxing Local Polling EN 5 On the control panel press the Fax button Select the Fax Options tab Select Local Polling Select one of the following options s Off e Non Secure Polling e Secure Polling Select Save when the changes are complete Refer to the System Administrator Guide for more information on Local Polling Remote Polling bow NE On the control panel press the Fax button Select the Fax Options tab Select Remote Polling Select one of the following options e Poll a Remote Fax e
123. ing Windows 1 Select the Layout Watermark tab 2 Select the Booklet Layout option 3 Click the Booklet Options button to specify the creep and gutter 4 If desired select Draw Page Borders from the drop down list Macintosh 1 Inthe Print dialog box select Xerox Features and then the Layout Watermark drop down list 2 Select Enable for Booklet Printing 3 If desired specify the creep and gutter with the Booklet Options button 4 If desired specify the paper size from the Target Paper Size drop down list 64 WorkCentre 6400 Multifunction Printer User Guide Printing Using Color Corrections This section includes e Selecting Color Correction on page 65 e Making Color Adjustments on page 65 e Advanced Color Options Press Match on page 66 e Adjusting the Automatic Color Correction on page 67 The Color Correction options provide simulations of different color devices Automatic is the default correction for general image processing See the following table to determine what option you want to use Color Correction Description Automatic Color Applies the best color correction to each graphic element text graphics and Recommended images Vivid Color Produces brighter and more saturated colors Black and White Converts all colors to black and white or shades of gray Color Adjustments Allows you to make minor adjustments or access Custom options for Press Matching Selecting Colo
124. ing Options provide additional settings for naming images choosing image formats and behavior if a file name already exists To use Filing Options 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select the Filing Options tab Then select the desired setting Help is available for each settings by pressing the printer s Help button Setting Use File Name Define a filename prefix File Format Choose from PDF Image only or searchable PDF A Image only or searchable XPS Multi page TIFF TIFF 1 file per page or JPEG 1 file per page If File Already Exists Choose from Add Number to Name Add Date and Time to Name Add to TIFF JPEG Folder Overwrite Existing File or Do Not Save Document Management Assign descriptive metadata to a scanned job Add File Destinations Define additional network locations as destinations for scanned documents Note Document Management and Add File Destinations can only be modified after Scan to File or Scan to Home has been set up For more information see the System Administrator Guide Job Assembly Job Assembly allows you to combine assorted sets of originals for assembly into a single print job To use Job Assembly 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select the Job Assembly tab Then select Build Job and then select On Help is available fo
125. ing faxes from phone numbers in the individual speed dial directory Printing a Fax Report The following fax reports can be printed from the control panel e Activity Report e Protocol Report e Dial Directory Report e Group Directory Report e Options Report e Pending Jobs Report To print a fax report 1 Login as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button on the control panel Select the Tools tab select Service Settings and then select Embedded Fax Settings Select Print Fax Reports from the list Select one of the reports from the list Oy H UN TS Press Print Now to print the report Inserting Pauses in Fax Numbers Some fax numbers require one or more pauses during the dialing sequence To insert pauses in a fax number enter the fax number using the alphanumeric keypad and press the Pause button to insert a pause represented by a comma in the fax number where appropriate 120 WorkCentre 6400 Multifunction Printer User Guide Faxing Printing the Fax Protocol Report The Fax Protocol Report provides information about the previous fax job as an aid in determining fax protocol problems To print the report 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button on the control panel Select the Tools tab select Troubleshooting and
126. inter 81 User Guide Printing 82 WorkCentre 6400 Multifunction Printer User Guide Copying This chapter includes e Basic Copying on page 84 e Adjusting Copy Options on page 85 e Managing Copy Functions on page 102 WorkCentre 6400 Multifunction Printer 83 User Guide Copying Basic Copying To make copies 1 Press the Clear All button on the right side of the control panel to clear the settings from the previous job Load your original documents Use the document glass for single copies or the document feeder for multiple pages Note The document feeder will only recognize A5 ISO B5 A4 Letter Legal and Postcard size paper Adjust the guides on the document feeder for the paper size you are using Document Glass Document Feeder Lift the document feeder cover and place the Insert originals face up with the top of the page original facedown towards the back left entering the feeder first Adjust the paper guides corner of the document glass The original so they fit against the originals must be aligned to the matching paper size printed on the edge of the glass se Oy CT Es O 84 On the control panel touch screen select Copy Use the keypad on the right side of the control panel to enter the number of copies The number of copies appears in the upper right corner of the touch screen screen If desired change the copy settings see Adjusting Copy Options on page 85 Press the green Start button on
127. inter or device and the network in Windows Macintosh or UNIX environments TCP IP and HTTP must be enabled in the printer and a browser that supports JavaScript is required If JavaScript is disabled a warning message appears and CentreWare IS may not function properly 38 WorkCentre 6400 Multifunction Printer User Guide Printing This chapter includes Printing Overview on page 40 Supported Media on page 41 Loading Media on page 43 Printing on Special Media on page 53 Selecting Printing Options on page 56 Printing on Both Sides of the Paper on page 60 Selecting Paper Type to Use on page 62 Printing Multiple Pages to a Single Sheet N Up on page 63 Printing Booklets on page 64 Using Color Corrections on page 65 Printing in Black and White on page 68 Printing Insert Pages on page 69 Printing Cover Pages on page 70 Printing Exception Pages on page 72 Scaling on page 74 Printing Watermarks on page 75 Printing Mirror Images on page 77 Creating and Saving Custom Sizes on page 78 Job Completion Notification on page 79 Printing Special Job Types on page 80 See also Paper Trays video tutorials at www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer 39 User Guide Printing Printing Overview 1 Select appropriate media 2 Load media in the tray and then specify the size color and type on the printer s control panel 3 Access the print settings in your software application CTRL P in Window
128. ith a color triangle label for each of the 4 colors until it reaches the beginning of the handle 6400 088 4 Pull out the tool and then repeat two or three times Repeat this process for each of the 4 lenses 5 Return the laser lens cleaning tool to its holder on the inside of the front door Storing the laser lens cleaning tool in the printer s front door keeps it from getting lost 164 WorkCentre 6400 Multifunction Printer User Guide Maintenance 6 Close the front door WorkCentre 6400 Multifunction Printer 165 User Guide Maintenance Ordering Supplies This section includes Consumables on page 166 Routine Maintenance Items on page 166 Customer Replaceable Parts on page 166 When to Order Supplies on page 167 Recycling Supplies on page 167 Certain consumables and routine maintenance items need to be ordered occasionally Each supply item includes installation instructions Consumables Genuine Xerox Toner Cartridges Cyan Magenta Yellow and Black Standard capacity High capacity Note Each toner cartridge includes installation instructions on the box Caution Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability It is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement
129. ize so that the correct area is copied 1 Access the Copy tab on the touch screen and then press the Layout Adjustment tab 2 Press the Original Size button 90 WorkCentre 6400 Multifunction Printer User Guide Copying If you want the printer to pre scan the first page of the originals and determine the area to scan select Auto Detect on the left side of the Original Size window Note The document feeder will only recognize A5 ISO B5 A4 Letter Legal and Postcard size paper If the area to be scanned matches a particular paper size a Select Preset Scan Areas on the left side of the Original Size window b Select the paper size in the center of the window The right side of the window contains a diagram of the area to be scanned To specify the area to be scanned a Select Custom Scan Area on the left side of the Original Size window b Use the arrow buttons to specify the length and width of the scan area If the original contains pages of different sizes select Mixed Size Originals on the left side of the Original Size window Press the Save button in the upper right corner of the window Book Copying When copying a book magazine or pamphlet you can copy either the left or right page or both pages as a single page Note You must use the document glass to make copies from books magazines or pamphlets Do not place bound originals in the document feeder To copy images from a book 1 2 3 Access th
130. k Finish The TCP IP Printer Port window will close and the Manufacturer Printers window will be displayed 8 Click Have Disk click Browse and then browse to the location of the printer s inf file 34 WorkCentre 6400 Multifunction Printer User Guide 9 10 11 12 13 14 15 Network Basics Click Open and then click OK Select the printer from the list and then click Next Enter a name for the printer Select whether or not to use the printer as the default printer and then click Next Select whether or not to share the printer and then click Next Select whether or not to print a test page and then click Next Click Finish To install the driver using the Add Printer Wizard Windows Vista or Server 2008 1 2 SR l U Eee 9 10 11 12 13 14 15 Download the driver from www xerox com office WC6400drivers Double click the exe file to open the driver installation window A Security Warning window will be displayed Click Run and then click Install to extract the files and open the Add Printer Wizard Select Add a local printer The Choose a printer port window will be displayed Select Create a new port select Standard TCP IP Port and then click Next Select TCP IP Device from the Device Type pull down menu Enter the hostname or IP address of the printer Make sure the Query the Printer check box is not checked and then click Next If the Additional Port Information Required window is dis
131. l panel press the Services Home button Select the E Mail icon To change the From address select From Note The From address was configured by your system administrator You may or may not be able to change the From address Input the email address using the keyboard on the touch screen and then select Save Select New Recipient You can enter the full email address using the keyboard on the screen or by getting the email address from the Address Book Enter the name or part of the recipient depending on how the address book is set up and select Search Select Add to add the recipient to the list Repeat Steps 4 5 to add additional recipients to the list When all recipients have been added to the list select Close A default subject is provided for the email To change the subject select Subject and enter the new subject using the keyboard on the screen When finished select Save Place the document original in the document feeder or on the document glass and then press the Start button To send a scanned image to an email address in the Address Book 1 2 3 4 5 6 7 8 9 1 On the printer s control panel press the Services Home button Select the Email icon then touch OK Select Address Book Select Public in the Address Book s drop down list Enter the name of the recipient of your e mail Select Search The public address book searches for the name and displays a list Select the name from th
132. lect the desired options for the scan For more information see Setting Scan Options on page 149 6 Press the Start button The Job Progress screen is displayed on the printer s touch screen When the scan is complete the printer s touch screen will redisplay the Workflow Scanning tab Your file is stored in the folder on the destination computer s hard drive 7 To ensure the security of your folder s contents the password is required each time you scan to your folder if a password is required in the scan policies 8 If scanning fails a confirmation page will print You can set how the printer manages confirmation pages Creating Scan Templates This section includes e Creating a Template with an Image View Setting on page 133 132 WorkCentre 6400 Multifunction Printer User Guide Scanning e Creating a Template to Scan Images Directly to a Folder on page 133 e Template File Formats and Names on page 135 e Creating Unique Image File Names on page 135 Scan templates contain settings such as file type resolution and document original size You can specify additional settings to retain thumbnail images or you can select a folder destination so that when images are scanned they are automatically copied into a designated folder on your computer You must create a scan template before you can download images to your computer or import images to applications via TWAIN or WIA Creating a Template with an Image View Setting
133. ling it outward and opening the tray extension 6400 020 2 Adjust the paper guides 6400 021 44 WorkCentre 6400 Multifunction Printer User Guide Printing 3 Press down on the center of the paper lifting plate until it locks into place 6400 022 4 Insert paper transparencies or specialty media into the tray Letterhead paper must be oriented correctly e Single sided printing Insert the side to be printed facedown with the bottom of the page entering the printer first e 2 sided printing Insert side one faceup with the bottom of the page entering the printer first Note Do not load paper or media above the fill line indicated on the tray Overloading the tray may cause jams 5 Adjust the paper guides to fit the paper loaded in the tray 6400 025 6 On the printer s control panel select the paper size type and color and then select Confirm WorkCentre 6400 Multifunction Printer 45 User Guide Printing Loading Envelopes Envelopes can only be loaded in Tray 1 To load envelopes in Tray 1 1 Make sure Tray 1 is closed 2 Lift the lever on the printer s right side to open the right side door 6400 027 Warning The area around the fuser may be hot Use caution to avoid injury 46 WorkCentre 6400 Multifunction Printer User Guide Printing 3 On both the left and right sides of the fuser turn the fuser setting grey dials from Plain Paper to
134. lity and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Avoid padded envelopes purchase envelopes that lie flat on a surface In the printer driver select either Envelope as the paper type or Tray 1 as the paper source Note Some wrinkling or embossing may occur when printing on envelopes Caution Never use envelopes with windows or metal clasps they can damage the printer Damage caused by using unsupported envelopes is not covered under the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Printing on Labels Labels can be printed from Tray 1 only To order paper transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website at www xerox com office WC6400supplies Guidelines 54 Do not use vinyl labels Print only on one side of the sheet of labels Use full sheet labels only Do not use any sheet where labels are missing it may damage the printer Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storin
135. ls copy in color black and white originals copy in black and white Note If the original color image is very small or mostly black and white Auto Detect may print in black and white To ensure that the image is printed in color a Select More b Select Color on the Output Color window c Press the Save button in the upper right corner of the window If you want the copies printed in shades of a single color a Select More b Select Single Color on the Output Color window c Select one of the six color choices d Press the Save button in the upper right corner of the window WorkCentre 6400 Multifunction Printer 85 User Guide Copying To print in black and white e Select Black amp White Colors in the original are converted to shades of gray Reducing or Enlarging the Image You can reduce the image to 25 of its original size or enlarge it to 400 of its original size To reduce or enlarge the image 1 2 Access the Copy tab on the touch screen To reduce or enlarge the image proportionally press the minus or plus button to change the percentage shown in the box in the window or use the keypad to enter the percentage To reduce or enlarge the image proportionally by a preset amount such as to fit a particular paper size a Press the More button in the lower left corner of the window b Select Proportional on the left side of the Reduce Enlarge window c Select one of the Presets Note You
136. media Clearing Paper Jams or Misfeeds from Tray 2 1 Fold up Tray 1 Troubleshooting WorkCentre 6400 Multifunction Printer User Guide 183 Troubleshooting 2 Pull the lever and then open the right side door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 6400 171 184 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting 3 Remove misfed or damaged media 6400 105 4 Open Tray 2 and remove any jammed or misfed media 5 Reload the media and close Tray 2 6400 039 6 Close the right side door 6400 106 Clearing Paper Jams or Misfeeds in Tray 3 or 4 1 Fold up Tray 1 2 Open the Tray 3 or Tray 4 right side door WorkCentre 6400 Multifunction Printer 185 User Guide Troubleshooting 3 The following illustrations show a jam at Tray 3 5 Open Tray 3 or 4 Remove misfed or damaged media and close the tray 6 Close the right side door Clearing Paper Jams in the Duplex Unit 1 Open Tray 1 186 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting 2 Open the duplex cover 6400 131 6400 132 4 Close the duplex cover 6400 133 5 Close Tray 1 Clearing Paper Jams in the Fuser 1 Fold up Tray 1 WorkCentre 6400 Multifunction Printer 187
137. n on page 240 North America on page 242 Other Countries on page 242 WorkCentre 6400 Multifunction Printer User Guide 239 Recycling and Disposal Guidelines and Information All Countries If you are managing the disposal of your Xerox product please note that the product contains lamp s with mercury and may contain lead perchlorate and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities In the United States you may also refer to the Electronic Industries Alliance website www eiae org Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be segregated from household waste Private households within EU member states may return used electrical and elec
138. n pages If you select Pre Cut Tabs the Pre Cut Tabs dialog box opens e 2 Sided Printing Select whether to print the exception pages on one side or two sides e Use Job Setting Matches the setting used for the majority of the document e 1 Sided Print Prints the exception pages on one side only e _2 Sided Print Prints the exception pages on both sides of the sheet of paper with the images printed so the job can be bound along the long edge of the sheet e 2 Sided Print Flip on Short Edge Prints the exception pages on both sides of the sheet of paper with the images printed so the job can be bound along the short edge of the sheet e Job Settings Displays the attributes of the paper for the majority of the document If you select Use Job Setting for any paper attribute size color or type the setting displayed here is used for that attribute of the exception page 72 WorkCentre 6400 Multifunction Printer User Guide Printing Specifying Exception Page Characteristics Macintosh In the Print dialog box select Xerox Features from the drop down list Select the Special Pages drop down list Click Add Exceptions Select the desired settings for the Pages Paper and 2 Sided Printing options Fans WorkCentre 6400 Multifunction Printer 73 User Guide Printing Scaling You can reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent The default is 100 percent
139. nS eue 115 BUA OP ses stresse estimated rene ices 117 Managing Fax EuUnCtIOnS esse eee 118 Printing a Confirmation Report erneer rure err rers rrrerrrrern en 118 Enabling or Disabling Secure Faxes 0 cece eee eee ene e ene enn eennes 118 Printing or Clearing Secure Faxes rn rrnrnrrn errr roren errr rn nno 119 Enabling or Disabling Junk Fax Prevention 0 ccc cece cece eee eee e nee enneeennes 119 Printing a Fax Report ee e sue 120 Inserting Pauses in Fax Numbers e errn nno 120 Printing the Fax Protocol Report rrr rrsrr erreser renro 121 Adding Speed Dial Entries 122 Adding an Individual 0 cece ten ence nee e nnn e nett ne en teenies 122 Adding a Group 2 0 ccc cnn enn nee nen teen eee ene tenet een eee E 122 Editing or Clearing Speed Dial Entries e nunana eonenn rererere rnr errrrers e 122 7 Scanning Scanning Overview A x S N araman cece eee eee ence a see eee 124 Using CentreWare Internet Services nnen rn rnrn rnnr rreren rrs errr nnno 125 Printing a Configuration Report e e 125 Accessing CentreWare IS 0 26 ccc ence een e nen e nent rreren renerne 125 Loading Original Documents e enneennenn enner orreee errr r ers rrrr orero rrrrrern n 126 Using the Document Glass e 126 Using the Document Eeeder e renne rrn eorr rererere ersrrrerrrrers er 126 Scan to Mailbox seiis rieren e i npa paa eke eE aaa 127 Scanning to
140. ned for ink jet printers with polyester coating Media that is folded wrinkled or excessively curled Fanning transparencies since this causes static Loading more than one type size weight of media in a tray at the same time Loading dog eared folded corners stapled or punched media in the document feeder Overfilling the trays Allowing the output tray to overfill Allowing the output tray to fill with more than a few transparencies WorkCentre 6400 Multifunction Printer 197 User Guide Troubleshooting Understanding the Media Path Understanding the printer s media path will help you locate media misfeeds Toner Cartridges Horizontal Transport Fuser Duplex Unit Tray1 Tray 4 Option Tray 3 Option Tray2 oO ON M UE W N Waste Cartridge 6400 157 10 Imaging Units 11 Transfer Belt 12 Main Output Tray 13 Sub Output Tray 14 Finisher Option 15 Stapler Troubleshooting Paper Feed Problems The printer is designed to function with minimal paper jams using Xerox supported media Other media types may cause more frequent paper jams If supported media is jamming frequently in one area that area may need to be cleaned or repaired This section contains help on the following problems The Printer Pulls Multiple Sheets Together on page 199 Paper Jam Message Stays On on page 199 Duplex Unit Jams on page 199 Document Feeder Jams on pag
141. nel Enter the user name admin Select Next Enter the default password 1111 Select Enter nm WN Xerox recommends that you change the system administrator password immediately after printer installation to prevent unauthorized access to the printer To change the system administrator password 1 From your computer launch CentreWare IS by typing your printer s IP address into your Web browser s address field 2 After CentreWare IS loads select the Properties tab Log in as a system administrator Enter the User ID admin and Password 1111 default and click Login From the Security menu on the left select Setup Select Edit next to the admin account Enter a New Password and enter it again in the Retype Password field Click Edit User to save the new password sow E 26 WorkCentre 6400 Multifunction Printer User Guide More Information The following links provide more information about your printer and its capabilities Information Source Installation Guide Packaged with printer Features Quick Use Guide Packaged with printer User Guide PDF Software and Documentation CD ROM www xerox com office WC6400docs Quick Start Tutorials www xerox com office WC6400docs Video Tutorials www xerox com office WC6400docs Recommended Media List www xerox com paper United States www xerox com europaper Europe Printer Management Tools www xerox com office WC6
142. ner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The two grey dials on the fuser are adjusted for Rotate both grey dials on the fuser to the paper envelope printing setting Print Density is Uneven Probable Causes Solutions One or more of the toner cartridges may be defective Remove the toner cartridges and check for damage or low If it is damaged replace it One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it The printer is not level Place the printer on a flat hard level surface The grey dials on the fuser are set for envelope Rotate both grey dials on the fuser to the paper printing setting Specialty paper in use Perform the Calibrate Paper Type calibration in the Tools Calibration menu 206 WorkCentre 6400 Multifunction Printer User Guide Print is Irregular or Mottled Troubleshooting ee er Printer Probable Causes Solutions The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 41 One or more of the toner cartridges may be defective One or more of the imaging units may be defective Remove the toner cartr
143. nfigure the printer s IP address settings for your network 1 2 Select IP Address Settings from the list Select Enable for IPv4 or IPv6 and then select Next Note IPv6 is the newest standard protocol for the internet If you are unsure which IP setting to use enable both If you change IPv6 settings the printer will reboot when you close the Quick Setup Home window Choose a method for assigning the IP address To allow the IP address to be assigned automatically using DHCP a Select Get IP Address from a DHCP Server and then select Next b The screen will display the acquired TCP IP settings c If the DHCP server was unable to assign an IP address automatically contact your system administrator d Select Next to continue To manually assign the IP address a Select Use a Static IP Address and then select Next WorkCentre 6400 Multifunction Printer 31 User Guide Network Basics b Select the IPv4 text box enter the IP address and then select Save Note The device and computer s must be assigned unique IP addresses It is important that the addresses are similar but not the same For example your printer can have the address 192 168 1 15 while your computer has the address 192 168 1 16 Another device can have the address 192 168 1 17 C d e f Select the Subnet Mask text box enter the subnet mask and then select Save Select the Host Name text box enter the host name and then select Save
144. nformation Dades xe e e K eee ieiehekeanceke een ekekarehe eae ARR aN ENA 25 Administrator ea 26 More Information 4 4444 4444 eee eee eee eee 27 Xerox Support Centre 4444 444444 eee see 28 3 Network Basics Choosing a Connection Method 422828 30 Operating System Requirements 2 00 cece cece eee eee e ene e tenet eeneeennes 30 Connecting to a Printer on a Network nt 30 Connecting WiTTUSE icncunninrs corndnersaeneereneeerenduedatteeeseeentesseieeeeeeeeessbseus 30 Assigning the Printer an IP Address nunnur nrnna r errrnn rs rrrrrnn errre 31 Accessing Quick Setup Home 4222202 31 IP Address Setup Wizard 4 4 22 31 WorkCentre 6400 Multifunction Printer 3 User Guide Installing the Printer DURS semer pere nee orme tenant 33 Choosing a Printer Driver 33 Installing the Driver for Windows 2000 or Newer 34 Installing the Driver for Macintosh OS X 10 3 and Newer 36 Installing the Driver UNIX Linux ue wed eee poke r viser ie teinte 36 CentreWare Internet Services e 38 4 Printing Printing Overview 444eeee see 40 S pp rted MEME iii Mid ado ddr ee oo de E 41 Recommended Med en Let
145. ng Fax Overview A WorkCentre 6400X or 6400XF printer can send a fax in one of three ways e Fax Document is scanned and sent directly to a fax machine phone number e Server Fax Document is scanned and sent through an Ethernet network to a fax server which sends the fax on to a fax machine phone number e Internet Fax Document is scanned and emailed to a recipient email address Enabling and Configuring Fax Services Before you can send a fax from a WorkCentre 6400X or 6400XF printer you must enable fax services and provide information about your fax server and email server in CentreWare IS For more information see the System Administrator Guide and CentreWare IS help 106 WorkCentre 6400 Multifunction Printer User Guide Faxing Sending a Fax To send a fax 1 Load your document s Document Glass Place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer e Document Feeder Remove any staples and paper clips from pages and insert them face up in the document feeder with the top of the page entering the document feeder first e On the control panel press the Services Home button Select the Fax icon Do one of the following e Enter a fax number phone number using the key pad or select Dialing Characters to use the touch screen and select Add e Enter a speed dial number and select the Speed Dial checkbox and select
146. ngs for the template 6 Spaces are not permitted in template names The template will now appear in the list of templates on the Workflow Scanning tab on the printer s control panel Creating a Template to Scan Images Directly to a Folder To create a template that places scanned images in a specific folder destination 1 Access the Xerox Scan Utility on your computer e Windows Right click the Xerox Scan Utility icon on the taskbar and then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or WorkCentre 6400 Multifunction Printer 133 User Guide Scanning Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan Utility e Macintosh Click the Xerox Scan Utility icon in the dock or Applications gt Xerox gt Xerox Scan Utility 2 Select the Scan Settings tab and then select the settings you want to use with the template Color or Black and White Original Size Resolution Original Type File Format and Sides to Scan 3 Select the Send image directly to folder option to send the scanned images directly to a designated folder without first viewing the images Enter information in the following fields a To create a unique file name for one or more of the scanned images in the thumbnail view enter a file name in the Base File Name field b Enter the folder path where you want to save the file in
147. nt to appear on each side of the sheet Macintosh 1 Inthe Print dialog box select Layout 2 Select the number of Pages per Sheet and Layout Direction WorkCentre 6400 Multifunction Printer 63 User Guide Printing Booklets With 2 sided printing you can print a document in the form of a small book Create booklets for any paper size that is supported for 2 sided duplex printing The driver automatically reduces each page image and prints four pages per sheet of paper two on each side The pages are printed in the correct order so that you can fold and staple the pages to create a booklet When you print booklets you can also specify the creep and gutter in supported drivers e Creep Specifies how much the page images are shifted outward in 10ths of a point This compensates for the thickness of the folded paper which otherwise would cause the page images to shift slightly outward when folded You can select a value from zero to 1 0 points e Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Gutter sra be The following additional booklet printing options are available in some drivers s Draw Page Borders Prints a border around each page e Target Paper Size Specifies the size of the paper for the booklet e Right to Left Reverses the order of the pages in the booklet To select booklet print
148. nter 23 User Guide Features Right Side of the Control Panel GH JKL 4 5 1 PRS TUV Dial Pause Alphanumeric Keys Log In Out To access password protected features press this button and enter the user name and password using the touch screen Press this button again to log out Help Press to view a help message about the current selection on the control panel display Indicator Light Blinks when the printer is receiving a print job Illuminates when the printer is in energy saving mode Clear All Press once to return to the default main menu All job settings are reset to default WorkCentre 6400 Multifunction Printer User Guide 7 8 5 MNO AM 6 Interrupt 6 WXY Printing 9 7 Stop D 8 6400 013 6 Interrupt Printing Press to pause a print job Press this button again to resume printing This button does not pause copy scan or fax jobs 7 Stop Press to interrupt a print copy scan or fax job If more than one type of job is in process select the job to cancel on the control panel display 8 Start Press to start a copy scan or fax job Features Information Pages Your printer has a printable set of information pages stored on its internal hard drive The information pages provide help using copy fax and scan features and provide reference information about your printer and its current configuration To print an information page 1 On the control panel press the
149. nvironment_europe European Union 220 WorkCentre 6400 Multifunction Printer User Guide Product Specifications This chapter includes For media specifications and capacities see Supported Media on page 41 Physical Specifications on page 222 Environmental Specifications on page 223 Electrical Specifications on page 224 Performance Specifications on page 225 Controller Specifications on page 226 WorkCentre 6400 Multifunction Printer User Guide 221 Product Specifications Physical Specifications Base Unit e Width 812 4 mm 32 0 in e Depth 587 7 mm 23 1 in e Height 627 4 mm 24 7 in e Weight 59 kg 130 lb Optional Trays 3 and 4 e Width 448 0 mm 17 6 in e Depth 520 7 mm 20 5 in e Height 109 9 mm 4 3 in e Weight 6 1 kg 13 4 lb Optional Finisher e Width 478 mm 18 8 in e Depth 461 mm 18 1 in e Height 355 6 mm 14 0 in e Weight 9 8 kg 21 6 lb Clearance Requirements 222 WorkCentre 6400 Multifunction Printer User Guide 150 cm 59 in l cm 15 6 in L 7 5 cm LS in 6400 003 Environmental Specifications Temperature e Storage 20 to 40 C 4 to 104 F e Operating 10 to 32 C 50 to 90 F e Optimum Performance 15 to 25 C 59 to 77 F Relative Humidity e Storage 15 to 85 non condensing e Operating 10 to 95 non condensing e Optimum Performance 35 and 70 non condensing Prod
150. oblem If the copy quality does not improve after carrying out the appropriate action contact Xerox Customer Support or your reseller Symptom Solutions Lines or streaks only present in copies made from the There is debris on the document glass When document feeder scanning the paper from the document feeder passes over the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document There is debris on the document glass When glass scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original is showing on the Copy Enable Automatically Suppressing Background copy or scan Variations Scan Use the Advanced Settings Tab to enable Automatically Suppressing Background Variations Image is too light or dark Copy Use the Image Quality settings on the Copy menu Scan Use the Advanced Settings Tab Colors are off Copy Use the Image Quality settings on the Copy menu Scan Use the Advanced Settings Tab 214 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Fax Problems If the fax cannot be sent or received correctly refer to the following table and then perform the indicated operation If the fax still cannot be sent or received correctly even after performing the described operations contact your service representative This section inclu
151. of the control panel screen Usage Counters The usage counters feature provides access to the printer s usage and billing information 1 On the printer s control panel press Machine Status 2 Select the Billing Information tab and then select Usage Counters The usage counters list is displayed at the left of the control panel screen The Total Impressions counter is always displayed at the top of the list Resetting Routine Maintenance Item Life Counters When replacing some Routine Maintenance Items the printer s life counter must be reset Log in as the system administrator On the printer s control panel press Machine Status Select the Tools tab In the list on the left side of the tab select Device Settings In the list on the right side of the tab select General then select Supply Counter Reset Select the Routine Maintenance Item that was replaced from the list Select Reset In the pop up window select Reset 10 No QE WN D Select Close WorkCentre 6400 Multifunction Printer 155 User Guide Cleaning the Printer e Cleaning the Document Glass and Document Cover on page 156 e Cleaning the Exterior on page 157 e Cleaning the Media Feed Roller Tray 1 on page 158 e Cleaning the Media Feed Roller Trays 2 3 4 on page 159 e Cleaning the Duplex Feed Rollers on page 161 e Cleaning the Document Feeder Rollers and Pad on page 160 e Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 on page 16
152. of whatever denomination which have been or may be issued under any Act of Congress 2 Adjusted Compensation Certificates for Veterans of the World Wars 3 Obligations or Securities of any Foreign Government Bank or Corporation 4 Copyrighted materials unless permission of the copyright owner has been obtained or the reproduction falls within the fair use or library reproduction rights provisions of the copyright law Further information of these provisions may be obtained from the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 5 Certificate of Citizenship or Naturalization Foreign Naturalization Certificates may be photographed 230 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information Passports Foreign Passports may be photographed Immigration papers Draft Registration Cards 9 N 20 Selective Service Induction papers that bear any of the following Registrant s information e Earnings or Income e Court Record e Physical or mental condition e Dependency Status e Previous military service Exception United States military discharge certificates may be photographed 10 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasure etc Unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in
153. onfirmation report option For more information see Printing a Confirmation Report on page 118 WorkCentre 6400 Multifunction Printer 111 User Guide Faxing Receiving Faxes The printer can be configured to receive and print faxes from other fax machines and receive and print internet faxes Configuring the Printer to Receive a Fax When the printer starts up for the first time the control panel will display a Fax Setup wizard that will ask you to enter the phone number of the phone line connected to your printer If you did not enter this information or cancelled the wizard you can start Quick Setup Home and enter the information now 1 Login as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button Select the Tools tab Select Device Settings QE es Select Quick Setup Home from the list From here you can access the Fax Setup Wizard Follow the instructions on the display Configuring the Printer to Receive an Internet Fax If you have a POP3 email server connected to your network you can receive a document from an email address This feature eliminates the need for a dedicated telephone line and the associated service costs Note Before you can receive and print emails the printer must be assigned an email account the Internet Fax service must be enabled and POP3 email server settings must be configured in CentreWare IS For more informa
154. only Used Printing Options for Macintosh You can save and name a set of options so that you can quickly apply them to future print jobs To save a set of printing options 1 Select the desired printing options from the drop down lists on the Print menu screen 2 Select Save As from the Presets menu to save and name the set of printing options 3 The set of options is saved and will appear in the Presets list The next time you want to print using these options just select the name from the list WorkCentre 6400 Multifunction Printer 59 User Guide Printing on Both Sides of the Paper e 2 Sided Printing Guidelines on page 60 e Printing a 2 Sided Document on page 60 e Page Layout Options on page 61 2 Sided Printing Guidelines A 2 sided document can be printed on supported paper from any tray Before printing a 2 sided document verify the paper weight is within the appropriate weight range 60 150 g m 16 32 lb Bond The following paper and media cannot be used for 2 sided printing e Transparencies e Envelopes e Labels e Any die cut specialty media such as business cards e Heavyweight e Extra Heavyweight e Gloss e Heavyweight Gloss e Postcards For a complete list of supported media sizes and types for 2 sided printing print the Paper Tips information page For more information see Recommended Media on page 41 Printing a 2 Sided Document 1 Load paper in the tray Orient letterhead correctly e Tray 1 Ins
155. onnected to your computer over a network To enable job completion notification Windows 1 At the bottom of any tab click the More Status button 2 Select an option in the Notify menu WorkCentre 6400 Multifunction Printer 79 User Guide Printing Special Job Types You can select one of the following special job types from the Paper Output tab e Printing and Deleting Secure Print Jobs on page 80 e Printing a Sample Set on page 80 e Delayed Printing on page 81 e Saving a Print Job to the Printer on page 81 e Sending a Print Job to a Fax Machine on page 81 Note When using a Macintosh select Xerox Features from the drop down menu before selecting the Job Type Printing and Deleting Secure Print Jobs The secure job type allows you to print a job only after you select your name and enter your 4 10 digit passcode on the control panel Printing Secure Jobs 1 Select Secure from the Job Type drop down menu 2 Enter a 4 10 digit passcode 3 Select OK and print the job Printing or Deleting Secure Jobs at the Printer 1 Press the Job Status button on the control panel 2 Find your document in the list of jobs Select the job and press Release to print the remaining copies or press Delete to delete the job Printing a Sample Set The Sample Set job type allows you to send a multiple copy job print a sample copy of the job and hold the remaining copies of the job at the printer After you review the sample copy yo
156. or more of the consumables are missing or Check the toners imaging units and waste cartridge installed incorrectly for correct installation WorkCentre 6400 Multifunction Printer 179 User Guide Troubleshooting Right Side Door Will Not Close Probable Causes Solutions The fuser is missing or the green levers on the fuser Make sure that the green levers on the fuser are in are not locked the locked position The transfer belt is not properly installed One or both Tighten the two mounting screws of the mounting screws is not tight 180 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Paper Feed Problems This section includes e Clearing Paper Jams or Misfeeds on page 181 e Troubleshooting Paper Feed Problems on page 198 Clearing Paper Jams or Misfeeds This section includes e Clearing Paper Jams or Misfeeds from Tray 1 on page 181 e Clearing Paper Jams or Misfeeds from Tray 2 on page 183 e Clearing Paper Jams or Misfeeds in Tray 3 or 4 on page 185 e Clearing Paper Jams in the Duplex Unit on page 186 e Clearing Paper Jams in the Fuser on page 187 e Clearing Paper Jams in the Document Feeder on page 190 e Clearing Paper Jams Behind the Right Side Door on page 191 e Clearing a Paper Jam Behind the Control Panel on page 192 e Clearing Paper Jams in the Finisher on page 193 e Clearing Jammed Staples on page 195 To avoid damage always remove misfed media gently without tearing it Tr
157. orkCentre 6400 Multifunction Printer 77 User Guide Creating and Saving Custom Sizes Custom size paper can print from Tray 1 You can save custom size paper settings in a supported printer driver Since these custom sizes are saved in your computer s operating system they are available for you to select in your applications Note For details about loading and printing custom size paper see Printing on Custom Size Paper on page 55 To create and save a custom size Windows 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 Inthe Paper Size dialog box select New in the Output Paper Size drop down list 4 In the New Custom Size dialog box enter a descriptive name in the Name box and the dimensions in the Width and Height boxes 5 Click the OK button Macintosh 1 Select Page Setup from the File menu 2 Inthe Paper Size drop down list select Manage Custom Sizes 3 Click the button to add a new custom page size 4 Provide a descriptive name for the custom page size and enter the page size and margin information 78 WorkCentre 6400 Multifunction Printer User Guide Job Completion Notification You can select to be notified when your job is done printing A message appears in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available when your printer is c
158. ot move the printer when it is printing Keep hands hair neckties etc away from the exit and feed roller Printer Supplies 14 Use the supplies specifically designed for your printer The use of unsuitable materials may cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this product The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details WorkCentre 6400 Multifunction Printer User Guide Maintenance Safety s Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your product s Donot use aerosol cleaners Clean with a dry lint free cloth only s Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WorkCentre 6400 Multifunction Printer 15 User Guide Safety Product Symbols Symbol Description Warning or Caution A Ignoring this warning could cause serious injury or even death Ignoring this ca
159. oved media See Supported Media on page 41 The recommended transparency or label sheet is facing the wrong way in Tray 1 Load the transparencies or label sheets according to the manufacturer s instructions Envelopes are facing the wrong way in Tray 1 Load the envelopes in Tray 1 with the flaps facing up If the flaps are on the long edge load the envelopes with the flap toward the left of the printer with the flaps facing up The media feed roller is dirty Clean the media feed roller For more details see Maintenance and Cleaning on page 154 200 WorkCentre 6400 Multifunction Printer User Guide Print Quality Problems This section includes e Using Built in Troubleshooting Tools on page 201 e Troubleshooting Print Quality Problems on page 203 Your WorkCentre 6400 printer is designed to produce consistently high quality prints If you observe print quality problems use the information on these pages to troubleshoot the problem For more information go online to Xerox Support amp Drivers at www xerox com office WC6400support Caution The Xerox warranty service agreement or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper transparencies or other specialty media The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Note To enhance print
160. played click Next Click Have Disk click Browse and then browse to the location of the printer s inf file Click Open and then click OK Select the printer from the list and then click Next Enter a name for the printer Select whether or not to use the printer as the default printer and then click Next Select whether or not to print a test page and then click Finish Installing the Drivers USB Connection 1 Click Start gt Settings gt Printer and Faxes 2 Double click Add Printer 3 Follow the instructions in the Add Printer Wizard See also Online Support Assistant at www xerox com office WC6400support WorkCentre 6400 Multifunction Printer 35 User Guide Network Basics Installing the Driver for Macintosh OS X 10 3 and Newer Install your printer using Bonjour Rendezvous USB or LPD LPR connection Installing the Drivers Network Connection To install the printer driver 1 S E D Insert the Software and Documentation CD ROM into the CD drive If the Software and Documentation CD ROM is not available download the latest driver from www xerox com office WC6400drivers Run the Xerox Printer installer to install the printer driver Acknowledge the Authenticate dialog Review and accept the License Agreement The installer will search the network for printers Select your printer from the list If the installer does not discover your printer enter the printer s IP Address in the IP Address or D
161. ps Page and then press the OK button to print 202 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting See also www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe www xerox com office WC6400supplies to order Xerox printing media Troubleshooting Print Quality Problems e Nothing Prints or Black Spots Print on Page on page 203 e Entire Page Prints Black or Color on page 204 e Image Prints Too Light on page 204 e Image Prints Too Dark on page 205 e Image is Blurred or Stained on page 206 e Print Density is Uneven on page 206 e Print is Irregular or Mottled on page 207 e Ink Rubs Off After Printing on page 208 e Toner Smudges and Residual Images Print on page 209 e Toner Smudges Appear on the Back of the Page on page 210 e White or Black Areas Print in Regular Pattern on page 211 e Image Prints with Defects on page 211 e Lateral Lines or Bands Print on Image on page 212 e Colors Look Wrong on page 212 e Colors Do Not Register Properly on page 213 e Colors Reproduce Poorly on page 213 Nothing Prints or Black Spots Print on Page Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it The printer driver is not set correctly Select the proper setting in the printer driver to switch from transparencies to plain paper The media i
162. quality toner print cartridge s for many models of equipment have been designed to cease functioning at a predetermined point Note Grayscale images printed with the composite black setting count as color pages because color consumables are used This is the default setting on most printers Using Built in Troubleshooting Tools Your printer contains the following built in tools to help you diagnose print quality problems as well as adjust your printer s image quality e Printing the Troubleshooting Print Quality Page on page 201 e Setting Color Calibration on page 202 e Calibrating the Paper Type on page 202 e Adjusting the Print Margins on page 202 e Calibrating the Image Quality on page 202 e Adjusting for High Altitude Locations on page 202 e Selecting Paper Type on page 202 Printing the Troubleshooting Print Quality Page Print this Information Page for more help 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and select Support Pages from the list 3 Select the Troubleshooting Print Quality Page and select Print WorkCentre 6400 Multifunction Printer 201 User Guide Troubleshooting Setting Color Calibration 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and then select Calibration from the list 3 From the menu select Color Calibration and follow the instructions on the sc
163. r some media can cause poor output quality increased paper jams or damage to your printer Do not use the following e Rough or porous media e Inkjet paper e Non laser glossy or coated paper e Paper that has been photocopied e Paper that has been folded or wrinkled e Paper with cutouts or perforations e Stapled paper e Envelopes with windows metal clasps side seams or adhesives with release strips e Padded envelopes e Plastic media other than supported transparencies Paper Storage Guidelines Providing good storage conditions for your paper and other media contributes to optimum print quality e Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is particularly damaging to paper items e The intensity and length of exposure to visible light on paper should be reduced as much as possible e Maintain constant temperatures and relative humidity e Avoid storing paper in attics kitchens garages or basements These spaces are more likely to collect moisture e Store paper flat either on pallets cartons shelves or in cabinets e Avoid having food or drinks in the area where paper is stored or handled s Do not open sealed packages of paper until you are ready to load them into the printer Leave stored paper in the original packaging For most commercial cut size grades the
164. r Build Job by pressing the printer s Help button WorkCentre 6400 Multifunction Printer 151 User Guide Scanning 152 WorkCentre 6400 Multifunction Printer User Guide Maintenance This chapter includes Maintenance and Cleaning on page 154 Ordering Supplies on page 166 Calibrating the Scanner on page 171 Moving the Printer on page 173 WorkCentre 6400 Multifunction Printer User Guide 153 Maintenance Maintenance and Cleaning This section includes General Precautions on page 154 Locating the Serial Number on page 155 Usage Counters on page 155 Resetting Routine Maintenance Item Life Counters on page 155 Cleaning the Printer on page 156 Installing Staples on page 168 Calibrating the Scanner on page 171 Moving the Printer on page 173 See also Safety on page 11 General Precautions Warning When cleaning your printer do NOT use organic or strong chemical solvents or aerosol cleaners Do NOT pour fluids directly into any area Use supplies and cleaning materials only directed in this documentation Keep all cleaning materials out of the reach of children Warning Internal parts of the printer may be hot Use caution when doors and covers are open Warning Do NOT use pressurized air spray cleaning aids on or in the printer Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and
165. r Correction Windows 1 Select the Color Options tab 2 Select the desired color correction Automatic Vivid Color Black and White or Color Adjustments Macintosh 1 In the Print dialog box select Xerox Features and then the Color Options drop down list 2 Select the desired color correction from the available options Making Color Adjustments Windows 1 Select the Color Options tab Select Color Adjustments Click the Color Adjustments button Make the desired adjustments to the sliders in the Color Adjustments dialog box Click the OK button to save your changes RT Ee ON WorkCentre 6400 Multifunction Printer 65 User Guide Printing If you need to make additional color adjustments for your job you can move the following sliders e Lightness Move the slider to the right to lighten or to the left to darken the colors in your print job White remains white and black remains black e Saturation Move the slider to the right to increase or to the left to decrease the color intensity without changing the darkness e Contrast Move the slider to the right to increase or to the left to decrease the contrast With increased contrast saturated colors become more saturated darker colors become more black and lighter colors become more white e Cyan Red Move the slider to change the color variation between cyan and red Increasing the cyan decreases the red its complement and vice versa e Magenta Green Move the
166. r Guide Safety Operational Safety Your product and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines helps to ensure the continued safe operation of your product Product Location Do not block or cover the slots or openings on the product These openings are provided for ventilation and to prevent overheating of the product Place the product in an area where there is adequate space for operation and servicing Place the product in a dust free area Do not store or operate the printer in an extremely hot cold or humid environment For optimum performance environmental specifications see Environmental Specifications on page 223 Place the product on a level solid non vibrating surface with adequate strength to hold the weight of the product The base product weight without any packaging materials is approximately 33 kg 72 8 lb Do not place the product near a heat source Do not place the product in direct sunlight to avoid exposure to light sensitive components Do not place the product where it is directly exposed to the cold air flow from an air conditioning product Operational Guidelines Do not remove the paper source tray that you selected in either the printer driver or control panel Do not open the doors when the printer is printing Do n
167. r a received fax To print or clear all secure faxes 1 On the control panel press the Job Status button 2 Select Hold Secure Print Job 3 Select Release to print or Delete to clear pending faxes You can view the faxes waiting to be sent If needed you can clear one or more faxes To cancel documents from memory 1 On the control panel press the Job Status button 2 Select Scan Jobs and Fax Sent Jobs 3 Select the pending fax job from the list 4 Select Delete Enabling or Disabling Junk Fax Prevention Junk fax prevention allows you to turn off on printing faxes received from phone numbers in the individual speed dial directory To turn off on the junk fax prevention option 1 Login as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button on the control panel Select the Tools tab select Service Settings and then select Embedded Fax Settings Select Incoming Fax Defaults from the list Select Junk Fax Prevention Select one of the following options and then press the Save og ee N e Disabled This option turns off the junk fax prevention option if it is on Selecting Disabled enables printing faxes from phone numbers in the individual speed dial directory WorkCentre 6400 Multifunction Printer 119 User Guide Faxing e Enabled This option turns on the junk fax prevention option if it is off Selecting Enabled prevents print
168. ream wrapper contains an inner lining that protects the paper from moisture loss or gain e Some specialty media is packaged inside resealable plastic bags Store the media inside the bag until you are ready to use it keep unused media in the bag and reseal it for protection 42 WorkCentre 6400 Multifunction Printer User Guide Loading Media This section includes e Loading Paper in Tray 1 on page 43 e Loading Envelopes on page 46 e Loading Paper in Tray 2 3 or 4 on page 49 Select the appropriate tray depending on the media you plan to use Tray 1 accepts the widest range of media types and sizes Tray 2 accepts only Letter and A4 size paper and Trays 3 and 4 accept Letter Legal Executive and A4 size paper For a complete list of media sizes and types print the Paper Tips information page For more information see Recommended Media on page 41 Loading Paper in Tray 1 Tray 1 accepts the following paper types e Plain paper e Punched paper e Transparencies e Pre printed paper e Recycled paper e Letterhead e Heavyweight paper e Extra heavyweight paper e Gloss paper e Heavyweight gloss paper e Full sheet labels e Envelopes Tray 1 accepts a maximum of e 100 sheets of plain paper 20 Ib Bond e 20 transparencies postcards sheets of labels or sheets of glossy paper e 10 envelopes WorkCentre 6400 Multifunction Printer 43 User Guide Printing To load paper or other media in Tray 1 1 Open Tray 1 by pul
169. reate a new watermark select New and then use the Watermark Editor dialog box In the Watermark drop down list for Options e Select an option to print the watermark in the foreground or background or to blend it with the job e Select an option to print the watermark on all pages or only the first page WorkCentre 6400 Multifunction Printer 75 User Guide Printing Macintosh 1 Inthe Print dialog box select Xerox Features from the drop down list 2 Select the Layout Watermark drop down list e To use an existing watermark select it from the Watermark drop down list e To modify the watermark click the Edit button to display the Watermark Editor dialog box s To create a new watermark select New and then use the Watermark Editor dialog box 3 Inthe Watermark drop down list for Options e Select an option to print the watermark in the foreground or background or to blend it with the job e Select an option to print the watermark on all pages or only the first page 76 WorkCentre 6400 Multifunction Printer User Guide Printing Mirror Images You can print pages as a mirror image flips images horizontally on pages when printed To print a mirror image Windows 1 Select the Advanced tab 2 Select Yes for Mirrored Output under Image Options Macintosh 1 Inthe Print dialog box select Xerox Features from the drop down list 2 Select the Advanced drop down list 3 Select Enabled in the Mirrored Output drop down list W
170. reen Calibrating the Paper Type 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and then select Calibration from the list 3 From the menu select Calibrate Paper Type and follow the instructions on the screen Adjusting the Print Margins 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and then select Calibration from the list 3 From the menu select Image Position and follow the instructions on the screen Calibrating the Image Quality 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubleshooting on the left and then select Calibration from the list 3 From the menu select Image Quality Calibration and follow the instructions on the screen Adjusting for High Altitude Locations Press the Log In Out button on the control panel Enter the user name admin Select Next Enter the default password 1111 Select Enter Press the Machine Status button Select the Tools tab select Troubleshooting on the left and then select Calibration from the list BO i Ey oN a From the menu select Altitude Adjustment and follow the instructions on the screen Selecting Paper Type For information on supported paper type and weight 1 Select Machine Status on the control panel 2 Select Machine Info 3 Select Information Pages then select Paper Ti
171. ress the Fax button Select the Fax Options tab Select Confirmation Report Select one of the following options e Print Confirmation e Print on Error Only Select Save when the changes are complete Selecting the Starting Rate Select the highest starting rate unless the fax destination for the fax you are sending has special requirements To select the transmission speed for a fax 1 2 3 4 On the control panel press the Fax button Select the Fax Options tab Press the Starting Rate button to open the Starting Rate dialog box Select an option from the list displayed and then press the Save button Delay Sending a Fax To send a fax at a specified time within 24 hours Pow gt Note The printer needs to be programmed to the current time in order for this function to work properly On the control panel press the Fax button Select the Fax Options tab Press the Delay Send button to open the Delay Send dialog box Select Specified Time e Hour Select a number from 0 to 12 e Minute Select a number from 0 to 59 e Select AM or PM Press the Save button Specify the fax number of the recipient WorkCentre 6400 Multifunction Printer 115 User Guide Faxing 7 Press the Start button to start scanning the document 8 The fax will be sent at the specified time Selecting Send Header Text Note Refer to the System Administrator Guide on how to configure this feature If the feature is conf
172. riety of standard paper sizes that you can use for printing you can also print on custom size paper within the following dimensions Single Sided Printing 2 Sided Printing Short edge 92 216 mm 3 6 8 5 in 176 216 mm 7 0 8 5 in Long edge 148 356 mm 5 8 14 0 in 257 300 mm 10 1 11 8 in Weight 60 210 g m 60 150 g m Note Print custom size paper from Tray 1 only If inserted one page at a time long edge 2 sided paper can be up to 356 mm 14 0 in WorkCentre 6400 Multifunction Printer 55 User Guide Selecting Printing Options Printing options also referred to as printer driver options are specified as Printing Preferences in Windows and Xerox Features in Macintosh Printing Options include settings for 2 sided printing page layout and print quality e Printing Options for Windows on page 57 e Setting Default Printing Options for Windows on page 58 e Selecting Printing Options for an Individual Job in Windows on page 58 e Saving a Set of Commonly Used Printing Options in Windows on page 58 e Printing Options for Macintosh on page 59 e Selecting Options for an Individual Job for Macintosh on page 59 e Saving a Set of Commonly Used Printing Options for Macintosh on page 59 56 WorkCentre 6400 Multifunction Printer User Guide Printing Printing Options for Windows The following table lists printing options organized in tabs within the Printing Preferences window Tab Printing Options Paper
173. rinting envelopes labels heavyweight stock or transparencies specify the appropriate media type in the printer driver Laser lens is dirty page 164 Clean the laser lens See Cleaning the Laser Lenses on WorkCentre 6400 Multifunction Printer 209 User Guide Troubleshooting Toner Smudges Appear on the Back of the Page Probable Causes Solutions The media transfer roller is dirty Check the transfer roller for toner accumulation Replace if necessary The media path is dirty with toner Foreign material has entered the printer Print several blank sheets and the excess toner should disappear Check the transfer belt for foreign material or damage Check the fuser for foreign material One or more of the imaging units may be defective 210 WorkCentre 6400 Multifunction Printer User Guide Remove the imaging units one at a time and check for damage If it is damaged replace it Troubleshooting White or Black Areas Print in Regular Pattern Probable Causes Solutions The laser lens is dirty Clean the laser lens Foreign Material in the paper path Inspect the paper path and remove any foreign material One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Image Prints with Defects Drinter Printer Paad mb Printer Printer Probable Causes Solutions
174. routine maintenance items 166 S safety electrical 12 laser 12 maintenance 15 operational 14 printer location 14 printer supplies 14 requirements 11 scaling 74 scan to home 148 scanning loading documents 126 options 149 overview 124 scan to home 148 setting up template 132 template 132 to email 146 246 WorkCentre 6400 Multifunction Printer User Guide to file 145 using CentreWare IS 125 secure print job 80 printing 80 selecting printing options 56 service agreement 173 Solving Problems with Paper Jams 198 special job types 80 special media 53 printing 53 specifications controller 226 environmental 223 memory 226 performance 225 product 221 stand 21 status messages 167 supplies 14 low 167 non Xerox supplies 167 ordering 167 replacement 166 167 supported media 41 T template creating a scan template 132 Total Satisfaction Guarantee 173 transparencies printing 53 tray 1 loading paper 43 Trays 2 3 4 feed roller cleaning 159 troubleshooting 177 paper jams 181 PhaserSMART 27 print quality problems 201 technical support 27 U USB 30 W watermarks 75 web links information 27 Windows install printer drivers for Windows 2000 or later 34 Network connection 34 Windows 2000 or newer USB Connection 34 35 X Xerox warranty 173 Xerox Scan Utility scan template setup feature 132 scan to email feature 146 scan to file feature 145 sc
175. s To adjust the color balance 1 Access the Copy tab on the touch screen and then press the Image Quality tab 2 Press the Color Balance button 3 To adjust the density levels of all four colors cyan magenta yellow and black a Select Basic Color on the Color Balance window b Move the sliders to adjust the levels of each of the colors 4 To adjust the highlight midtone and shadow density levels by color a Select Advanced Color on the Color Balance window b Select a color c Move the sliders to adjust the levels for highlights midtones and shadows d Repeat steps 4b and 4c for additional colors 5 Press the Save button in the upper right corner of the window Layout Adjustments Use the Layout Adjustment tab to change the following settings e Specifying the Orientation of the Original on page 90 e Specifying the Original Size on page 90 e Book Copying on page 91 e Shifting the Image on page 92 e Inverting Images on page 93 Specifying the Orientation of the Original If you plan to have the copies automatically stapled specify the orientation 1 Access the Copy tab on the touch screen and then press the Layout Adjustment tab 2 Press the Original Orientation button 3 On the left side of the Original Orientation window select the orientation of the images in the original document 4 Press the Save button in the upper right corner of the window Specifying the Original Size To specify the original s
176. s CMD P on a Macintosh for most software applications 4 Select your printer from the list 5 Access the printer driver settings by selecting Properties or Preferences Windows Xerox Features for Macintosh The title of the button may vary depending on your application 6 Modify the printer driver settings as necessary and select OK Windows or Xerox Features Macintosh 7 Select Print in your application s print settings dialog to send the job to the printer See also Loading Media on page 43 Selecting Printing Options on page 56 Printing on Both Sides of the Paper on page 60 Printing on Special Media on page 53 40 WorkCentre 6400 Multifunction Printer User Guide Supported Media This section includes e Recommended Media on page 41 e General Media Loading Guidelines on page 41 e Media That Can Damage Your Printer on page 42 e Paper Storage Guidelines on page 42 Your printer is designed to be used with a variety of media types Follow the guidelines in this section to ensure the best print quality and to avoid jams For best results use Xerox printing media specified for your WorkCentre 6400 printer Recommended Media A complete regularly updated list of recommended media types is available e www xerox com paper Recommended Media List United States e www xerox com europaper Recommended Media List Europe You can also print a summary of supported media the Paper Tips information page directly from t
177. s From the Public Folder You can delete image files on the printer that no longer need to be stored on the printer s hard drive Deleting unnecessary images allows space for new images You can delete files at your computer using CentreWare IS Note A low memory warning can be enabled using CentreWare IS Refer to the System Administrator Guide for more information You will need your printer s IP address Your system administrator can provide you with this information or you can print a Configuration Report from the printer See Printing a Configuration Report on page 125 1 At your computer launch your Web browser 2 Type the printer s IP address into the Web browser s address bar and then press Enter to open CentreWare IS Note If you don t know your printer s IP address see Printing a Configuration Report on page 125 3 Click the Scan tab Inthe Display section click the Mailboxes button 5 Select the Default Public Folder e Inthe Scan to Mailbox section click on Default Public Folder The Folder Contents window contains your image e Inthe Action section click in the pull down menu and select Delete then click the Go button When prompted click OK to delete the image or Cancel to cancel the operation To delete all images in the folder click Delete All then click OK 130 WorkCentre 6400 Multifunction Printer User Guide Scanning Deleting Images from your Private Folder You can delete image file
178. s moist from humidity Adjust the humidity for media storage Remove the moist media and replace it with new dry media The media set in the printer driver mismatches the Load the correct media in the printer media loaded in the printer Several sheets are being fed at the same time Remove the media from the tray and check for static electricity Fan plain paper or other media but not transparencies and replace it in the tray WorkCentre 6400 Multifunction Printer 203 User Guide Troubleshooting Probable Causes Solutions Media is not set properly in the tray s Remove the media tap it to straighten it out return it into the tray and realign the media guides Entire Page Prints Black or Color Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it Image Prints Too Light Probable Causes Solutions The copy density is too light Select a darker copy density The media is moist from humidity Remove the paper and try a fresh ream One or more of the toner cartridges may be defective Remove the toner cartridges and check for damage Media type is set incorrectly When printing envelopes labels heavyweight stock or
179. s on the printer that no longer need to be stored on the printer s hard drive Deleting unnecessary images allows space for new images Note A low memory warning can be enabled using CentreWare IS Refer to the System Administrator Guide for more information To save space on the printer s hard drive periodically delete your scanned images that are no longer needed You can delete files at your computer using CentreWare IS You will need your printer s IP address Your system administrator can provide you with this information or you can print a Configuration Report from the printer See Printing a Configuration Report on page 125 1 At your computer launch your Web browser 2 Type the printer s IP address into the Web browser s address bar and then press Enter to open CentreWare IS 3 Click the Scan tab In the Display section click the Mailboxes button To delete images from your private folder a b c d e In the Scan to Mailbox section click on your private folder When prompted enter your Folder Password Click the OK button The Folder Contents window contains your image In the Action section click in the pull down menu and select Delete then click the Go button When prompted click OK to delete the image or Cancel to cancel the operation To delete all images in the folder click Delete All then click OK WorkCentre 6400 Multifunction Printer 131 User Guide Scanning Using the Xerox S
180. select the desired setting Help is available for each setting by pressing the printer s Help button Setting Image Options Use Choose from lightness darkness sharpness or color saturation Image Enhancement Choose from Background Suppression or Contrast Resolution Choose from 72 dpi to 600 dpi Quality File Size Update Templates Choose from good image quality with small file size higher image quality with larger file size or highest image quality with largest file size Retrieves new or updated templates and removes outdated templates Layout Adjustments Layout adjustments provide additional settings for original orientation original size and edge erase To use Layout Adjustment 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select the Layout Adjustment tab Then select the desired setting Help is available for each settings by pressing the printer s Help button Setting Original Orientation Use Choose from Upright Images Sideways Images Portrait Originals or Landscape Originals Original Size Choose from Auto Detect Preset Scan Area Custom Scan Area Mixed Size Originals Edge Erase Choose from Individual Edges All Edges or Presets None Selected Hole Punch Erase or Header Footer Erase 150 WorkCentre 6400 Multifunction Printer User Guide Scanning Filing Options Fil
181. slider to change the color variation between magenta and green Increasing the magenta decreases the green its complement and vice versa e Yellow Blue Move the slider to change the color variation between yellow and blue Increasing the yellow decreases the blue its complement and vice versa The sample images change as you move the sliders To track the adjustments and print the file name print quality mode and color settings for your job on the edge of the page select the Print Settings on Page box Advanced Color Options Press Match The Automatic color correction selection is designed to apply the best color correction to each element such as text graphics or images If needed you can select the color table being used for these elements in your jobs You can make adjustments to RGB colors CMYK colors and spot colors as shown in the following table Custom Automatic Color Description Office Color Controls the RGB color adjustments Press Match Controls the CMYK color adjustments Spot Color Controls spot color matching Note The Spot Color tab has an option to allow the printer to manage spot colors To use the default color table associated with a particular element on the tab select Automatic or click the Reset button If required in specific circumstances you can make additional color adjustments to the lightness saturation contrast cyan red color variation magenta green color variation and
182. st of the document To select the type of covers and the tray to use for the cover paper 1 Access the Copy tab on the touch screen and then press the Output Format tab 2 Press the Special Pages button 3 Press the Covers button 4 If you want to include only a front cover or only a back cover a On the left side of the Covers window select Front Cover Only or Back Cover Only b Inthe middle of the window select a printing option for the cover Blank Cover Print on Side 1 Print on Side 2 or Print on Both Sides c If you selected Print on Both Sides and you want the images on the side 2 to be rotated 180 degrees select Rotate Side 2 d On the right side of the window select the tray to use for the covers 5 If you want to include both a front and back cover that use the same tray and printing option a On the left side of the Covers window select Front amp Back Same b Inthe middle of the window select a printing option for the cover Blank Cover Print on Side 1 Print on Side 2 or Print on Both Sides c If you selected Print on Both Sides and you want the images on the side 2 to be rotated 180 degrees select Rotate Side 2 d On the right side of the window select the tray to use for the covers 6 If you want to include both a front and back cover that do not use the same tray or printing option a On the left side of the Covers window select Front amp Back Different b Inthe middle of the window select
183. t Fax Repository Setup The printer can transfer scanned files to the repository using one of the following protocols e FTP e SMPB e HTTP e HTTPS e STMP Note For more information on configuring a fax repository see the System Administrator Guide WorkCentre 6400 Multifunction Printer 109 User Guide Faxing Sending a Server Fax To send a Server Fax 1 Load your document e Document Glass Place the first page of the document you are faxing facedown on the document glass with the top of the page toward the left side of the printer e Document Feeder Remove any staples and paper clips from pages and insert them face up in the document feeder with the top of the page entering the document feeder first e On the control panel press the Services Home button Select the Server Fax icon Enter s A fax number phone number using the key pad or select Dialing Characters to use the touch screen s A speed dial number and select the Speed Dial checkbox Select Add Adjust fax options For more information see Selecting Fax Options on page 113 Press the Start button The printer scans the pages and transmits the document when all pages have been scanned To print a confirmation page displaying the fax transmission status turn on the confirmation report option For more information see Printing a Confirmation Report on page 118 110 WorkCentre 6400 Multifunction Printer User Guide Sending an Internet Fax I
184. t in a typical office environment United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with these instructions it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiver e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by Xerox could void the user s authority to operate the equipment To ensure compliance with Part 15 of the FCC rules use shielded interface cables Canada Regulations This
185. t the bottom of the control panel screen and select the desired setting Help is available for each setting by pressing the printer s Help button Setting Use Setting the Output Color Override automatic detection set to black amp white Grayscale or Color Setting 1 sided or 2 sided originals Use the document feeder to scan 2 sided originals Select 2 sided scanning to scan both sides of the paper to produce a multi page image If your original cannot be fed through the document feeder use the document glass to manually perform 2 sided scanning Setting the Original Type Choose from Photo amp Text Photo Text Map or Newspaper Magazine Setting the Scan Presets Choose from Sharing amp Printing Archival Small File Size OCR High Quality Printing Simple Scan Advanced Scanning Options The printer offers advanced options permitting precise control of the scanning process for critical applications Many of these advanced settings override the automatic settings They are selected using the printer s control panel Advanced Settings Advanced settings allow you to control image options image enhancements scan resolution files size and updating of templates WorkCentre 6400 Multifunction Printer 149 User Guide Scanning To use Advanced Settings 1 On the printer s control panel press the Services Home button 2 Select Workflow Scanning and then select the Advanced Settings tab Then
186. tative for details Recycling Supplies For information on Xerox supplies recycling programs go to www xerox com gwa WorkCentre 6400 Multifunction Printer 167 User Guide Installing Staples When there are no more staples the Replace Staple Cartridge message will appear on the printer s control panel Replace the staple cartridge 1 Open the finisher front door 2 Extend the stapling assembly 3 The stapling assembly cannot be removed from the printer 6400 114 168 WorkCentre 6400 Multifunction Printer User Guide Maintenance 4 Pull out and remove the stapling unit 6400 115 5 Remove the staple cartridge Discard or recycle it 6400 166 6 Insert the new staple cartridge 6400 167 WorkCentre 6400 Multifunction Printer 169 User Guide Maintenance 7 Replace the stapling unit 6400 117 8 Push the stapling assembly back into the printer 6400 118 9 Close the finisher front door 170 WorkCentre 6400 Multifunction Printer User Guide Maintenance Calibrating the Scanner Calibrate the scanner after you replace the scanner or document feeder When you calibrate the scanner the printer scans the calibration page and adjusts the output quality of the front and back pages of 2 sided originals in relation to each other Note You do not need to calibrate the scanner regularly Only calibrate when yo
187. te the printer s touch screen will redisplay the Workflow Scanning tab Your file is stored in your mailbox on the printer s hard drive You can then download the file to your computer Note To ensure the security of your mailbox s contents the password is required each time you scan to your folder if a password is required in the scan policies Note If scanning fails a confirmation page will print For more information on managing confirmation page settings see the System Administrator Guide 128 WorkCentre 6400 Multifunction Printer User Guide Scanning Downloading Images to Your Computer Using CentreWare IS This section includes Downloading Images From the Public Folder on page 129 Downloading Images From Your Private Folder on page 130 Deleting Image Files From the Public Folder on page 130 Deleting Images from your Private Folder on page 131 Downloading Images From the Public Folder 1 2 At your computer launch your Web browser Type the printer s IP address into the Web browser s address bar and then press Enter to open CentreWare IS Note If you don t know your printer s IP address see Printing a Configuration Report on page 125 Click the Scan tab In the Display section click the Mailboxes button To download images from the Default Public Folder a Inthe Scan to Mailbox section click on Default Public Folder The Folder Contents window contains your image Note If your image is not
188. ter User Guide RST HIS Sel 4000 een eee ack nears dette dea dana nantes 233 United States is s4edecadstadadadsdtedadgaded eine elie ele nine 233 Cangadd 3331230 4niiuiii eine diable dy ave hey en aug ive bey des deed bar arene dant 234 EUOPe 5eme amd isd eee saad sash ened E EEEE EE a aE RE EEEE ER aE 235 South AFCA inc aA R RER RME Pd Seed OE dod Poe gous Ne anis 235 New Zealand Telecom Warning Notice 4 236 Material Safety Data Sheets annann ennnen nr rrrr rreren rror reorrrrrer rers rnn 237 B Recycling and Disposal Guidelines and Information 0 e e eee e ence eee e eee e eee eeeeeeeees 240 All COUMUERIGS 355 ccc 55 0 3 ons ob op oad wh ah ah a ao Sia bcd bo nr serre ven ae de de dede se se 240 European Un idnissssse ses haies ee RAR RAR dene dane d Ghdcaviedeeedaiasenad 240 North America 444 44e 242 Other Countri s sssssves mures X RAH RH AR ER RR R RER E R ARN ERA RAR ERA R 242 Index WorkCentre 6400 Multifunction Printer 9 User Guide 10 WorkCentre 6400 Multifunction Printer User Guide Safety This chapter includes e Electrical Safety on page 12 e Operational Safety on page 14 e Maintenance Safety on page 15 e Product Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your
189. ternet access and network communication such as scanning and Internet Faxing are not available over USB To connect using USB connect one end of a standard USB 2 0 cable to your computer and the other end to the printer s USB port Note Cables are not included with your printer and must be purchased separately See also System Administrator Guide at www xerox com office WC6 400docs Online Support Assistant at www xerox com office WC6400support 30 WorkCentre 6400 Multifunction Printer User Guide Network Basics Assigning the Printer an IP Address Before your computer can communicate with the printer on a network the printer must be assigned a unique IP address Accessing Quick Setup Home Quick Setup Home is a setup utility that will help you set up your printer from the control panel oa Note The first time the printer is turned on the printer display will prompt you to set the date and time and to select default paper sizes The display will then enter Quick Setup Home If the time and date are already set up or the printer does not prompt you for these settings Log in as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button Select the Tools tab Select Device Settings Select Quick Setup Home from the list From here you can access the IP Address Setup Wizard IP Address Setup Wizard The IP address setup wizard will help you co
190. th the top of the page toward the left of the tray e 2 sided printing Insert side one facedown with the top of the page toward the right of the tray 6400 039 6400 040 Note Do not load paper or media above the fill line indicated on the tray Overloading the tray may cause jams WorkCentre 6400 Multifunction Printer 51 User Guide Printing 5 Push the tray completely into the printer 6400 041 6 On the printer s control panel display select the paper size color and type in the tray and then select Confirm 52 WorkCentre 6400 Multifunction Printer User Guide Printing on Special Media This section includes e Printing on Transparencies on page 53 e Printing on Envelopes on page 54 e Printing on Labels on page 54 e Printing on Glossy Paper on page 55 e Printing on Custom Size Paper on page 55 Printing on Transparencies Transparencies can only be printed from Tray 1 For best results use only recommended Xerox transparencies To order paper transparencies or other specialty media contact your local reseller or go to www xerox com office WC6400supplies Caution Damage caused by using unsupported paper transparencies or other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representati
191. the Image Shift button If you want to have the image centered on the page select Auto Center on the left side of the Image Shift window If you want to specify the position of the image a Select Margin Shift on the left side of the Image Shift window b Use the arrow buttons to specify the amount of vertical and horizontal shift for Side 1 c If you selected 2 sided copies use the arrow buttons to specify the amount of vertical and horizontal shift for Side 2 or select Mirror Side 1 Note If preset values were previously saved you can select a preset in the lower left corner of the window Press the Save button in the upper right corner of the window Erasing the Edges of Copies You can clean the edges of your copies eliminating unwanted material from printing by specifying the amount to erase on the right left top and or bottom edge To erase edges on copies 1 2 3 92 Access the Copy tab on the touch screen and then press the Layout Adjustment tab Press the Edge Erase button If you want to erase all of the edges by the same amount a Select All Edges on the left side of the Edge Erase window b Use the arrow buttons to specify the amount to erase from all edges on Side 1 If you want to specify different amounts for the edges a Select Individual Edges on the left side of the Edge Erase window b Use the arrow buttons to specify the amount to erase from each edge c If you selected 2 sided cop
192. the Public Folder 127 Creating a Mailbox eseese a reine seunuemeedensersrenee ebeeteessses 127 Scanning to a Mailbox e 128 Downloading Images to Your Computer Using CentreWare IS 129 Using the Xerox Scan UU cnn nee ene uses 132 Scanning Using the Xerox Scan Utility e cece eee eee e nee en ne eennes 132 Creating Scan Templates ee ee res 132 Deleting Scan Templates rnrn rrn errr rrrrnrr rrn rr reres rrnrn nno 135 Managing Xerox Scan Utility Folder and Email Profiles 136 Using the Scan to Email and Copy to Folder Tools 138 Importing Scanned Files into an Application 2 142 Scanito File cc ctoadesededadvesdadadadsegdagavedwdgtaaseudthesseeasaudeaudsaueeaedwennekeeens 145 Kes Tn Se S la ees ncd iced nds bietddadtcadseediewdanadevedesedawe Aeamsenceies eas oriente 146 Setting E mail Options enneren roren rrs rr rrs rrer rrrrrs rnern 147 SCGMtO gt eT 148 6 WorkCentre 6400 Multifunction Printer User Guide Setting Scam OPuONS 20h vi ends eue nenetedentens enese sde s00ded sed eset eeasees 149 Advanced Scanning Options e ueesunsensrnns eerren rror rrrr err rrorrrrrrers 149 8 Maintenance Maintenance and Cleaning 6 ccc cee ee errero errero rrer sise 154 General Precautions rara g dern iein iea Ne nent ged oi ne etat 154 Loc
193. the installation kit See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local Telephone Company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQHHTXXXxX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label To order the correct service from the local telephone company you may also have to quote the codes listed below e Facility Interface Code FIC O2LS2 WorkCentre 6400 Multifunction Printer 233 User Guide Regulatory Information e Service Order Code SOC 9 0Y Warning Ask your local telephone company for the modular jack type installed on your line Connecting this machine to an unauthorized jack can damage telephone company equipment You not Xerox assume all responsibility and or liability for any damage caused by the connection of this machine to an unauthorized jack If this Xerox equipment causes harm to the telephone network the Telephon
194. the window Press the Save button in the upper right corner of the Save Current Settings window Retrieving Saved Copy Settings If you saved the copy settings for particular types of copy jobs you can easily retrieve the settings to use for the current job Note To save the copy settings with a name see page 101 To retrieve the saved settings 1 Access the Copy tab on the touch screen 2 Press the Job Assembly tab 3 Press the Retrieve Saved Settings button 4 On the left side of the Retrieve Saved Settings window select the saved setting that you want to retrieve Note If you want to delete a saved setting select it and press the Delete Settings button 5 Press the Load Settings button in the upper right corner of the Retrieve Saved Settings window The saved settings are then loaded WorkCentre 6400 Multifunction Printer 101 User Guide Copying Managing Copy Functions This section includes e Specifying Default Copy Settings on page 102 e Changing the Reading Order on page 102 e Creating Copy Feature Presets on page 103 Specifying Default Copy Settings Your system administrator can change the default settings on the following tabs e Copy tab Output Color Reduce Enlarge Paper Supply 2 Sided Copying and Copy Output e Image Quality tab Image Options Image Enhancement and Color Balance e Layout Adjustment tab Original Size Image Shift and Edge Erase e Output Format tab Annotations To change the d
195. then select Fax Select Fax Protocol Report Press the Print button to print the report Oey N WorkCentre 6400 Multifunction Printer 121 User Guide Faxing Adding Speed Dial Entries There can be a total of 100 speed dial entries 001 100 programmed in the printer To program multiple recipients with a one touch dial button maximum nine program the recipients as a group dial See Adding a Group on page 122 Adding an Individual OF ee Ne On the control panel select Fax Select Address Book Select Individuals from the drop down menu Select a Speed Dial entry Enter the fax number using the keypad or by selecting Dialing Characters Enter a name and fax number for the entry and select Save Adding a Group Set up and save group names to easily access them when you want to send a fax to a group Groups can include both individual and group entries once they have been set up 9 C0 MON UT D ee NS Note Individual entries must be set up before groups can be defined On the control panel select Fax Select Address Book Select Groups from the drop down menu Select a group Speed Dial entry Enter a name for the group and select Add Recipients Select Individuals from the drop down menu Select a Speed Dial entry Select a Add to Group entry Continue adding individual or group speed dial entries and select Save when you are done Editing or Clearing Speed Dial Entries 1 2 3 4 On the con
196. tion 2 Power cord connection 5 USB connection 3 Fax connection 6400X and 6400XF only 6 Ethernet connection Internal Components 6400 151 1 Toner cartridge x4 4 Fuser 2 Imaging unit x4 5 Transfer Roller 3 Waste cartridge 6 Transfer Belt WorkCentre 6400 Multifunction Printer 19 User Guide Features Printer Configurations Standard Features on page 20 Available Configurations on page 20 Product Options on page 21 Standard Features The WorkCentre 6400 printer has many features to meet your print needs Copy print and scan capabilities Fax 6400X and 6400XF only Maximum print speed of 37 pages per minute for monochrome printing and 32 pages per minute for color printing on letter size plain paper 2400 x 600 dpi Enhanced Mode and 1200 x 600 dpi Standard Mode Automatic two sided printing Color touch screen display on control panel Tray 1 MPT that holds up to 100 sheets Tray 2 that holds up to 500 sheets Duplex Automatic Document Feeder DADF Legal size Document Glass 1GB RAM memory Hard drive that provides feature support for special job types and additional forms and macros PostScript and PCL fonts USB and Ethernet 10 100 1000Base TX connections Available Configurations The WorkCentre 6400 printer is available in three configurations Features Configurations 6400S 6400X 6400XF Fax capability No Yes Yes Finisher Optional Optional Yes Two 500 Sheet
197. tion see the System Administrator Guide and CentreWare IS help 112 WorkCentre 6400 Multifunction Printer User Guide Selecting Fax Options This section includes e Setting 2 Sided Faxing on page 113 e Setting the Fax Resolution on page 113 e Selecting the Original Type on page 113 e Image Enhancement Auto Suppression on page 113 e Selecting the Starting Rate on page 115 e Delay Sending a Fax on page 115 Setting 2 Sided Faxing 1 On the control panel press the Fax button 2 Select 2 Sided Scanning and then select an option from the list displayed 1 Sided 2 Sided 2 Sided Rotate Side 2 Setting the Fax Resolution 1 On the control panel press the Fax button 2 Select Resolution and then select an option from the list displayed Standard Fine Super Fine Selecting the Original Type 1 On the control panel press the Fax button 2 Select Original Type and then select an option from the list displayed Photo amp Text Photo Text Adjusting Image Quality Brightness and Sharpness To adjust the brightness or sharpness of the image 1 On the control panel press the Fax button 2 Select the Image Quality tab 3 Adjust Lighten Darken or Sharpness to one of the available levels 4 Select Save Image Enhancement Auto Suppression When you are using originals printed on thin paper images printed on one side of the paper can sometimes be seen on the other side of the paper WorkCentre 6400 Mult
198. to receive faxes manually Set the printer to automatic reception The memory is full Load paper if it is empty and then print the faxes stored in the memory The telephone line is incorrectly connected Check the telephone line connection If it is disconnected connect it There may be a problem with the sender s fax machine Make a copy to check that this printer is operating correctly and then if the copy was printed correctly have the recipient check the condition of their fax machine WorkCentre 6400 Multifunction Printer 217 User Guide Troubleshooting Printing the Protocol Report The Protocol Report provides information about the previous fax job as an aid in determining fax protocol problems To print the report 1 Login as a system administrator Press the Log In Out button user name admin default password 1111 Press the Machine Status button Select the Tools tab select Service Settings select Embedded Fax Settings Select Print Fax Reports Select Protocol Report and then press the OK button to print the report UE D ON 218 WorkCentre 6400 Multifunction Printer User Guide Getting Help This section includes e Control Panel Messages on page 219 e Fax and Scan Alerts on page 219 e Maintenance Assistant on page 219 e Online Support Assistant on page 220 e Helpful Weblinks on page 220 Control Panel Messages Xerox provides several automatic di
199. transparencies specify the appropriate media type in the printer driver 204 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Probable Causes Solutions Unsupported media wrong size thickness type etc is being used The grey dials on the fuser are set for envelope printing Use Xerox approved media See Supported Media on page 41 Rotate both grey dials on the fuser to the paper setting The printer needs to be calibrated Perform the color calibration procedure For more information see Setting Color Calibration on page 202 Image Prints Too Dark Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The printer needs to be calibrated Perform the color calibration procedure For more information see Setting Color Calibration on page 202 WorkCentre 6400 Multifunction Printer 205 User Guide Troubleshooting Image is Blurred or Stained Printer Printer Printer Printer Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it One or more of the to
200. tray 2 3 or 4 49 loading envelopes 46 loading media 43 loading paper tray 1 43 loading paper in tray 2 3 or 4 49 M Macintosh OS X version 10 3 Bonjour connection 36 printer drivers 36 USB connection 35 36 maintenance cleaning 154 general precautions 154 media loading 43 supported 41 media transfer rollers cleaning 162 memory 226 Menu Map 25 mirror images 77 printing 77 misfeeding 200 moving precautions 173 printer 173 msds 237 multiple pages to single sheet N Up printing 63 N network choosing a network connection 30 IP addresses 31 network connection Ethernet 30 non Xerox supplies 167 O options 21 original size scanning template setup 132 setting up a scan template 132 P pages per minute ppm 20 paper jams 181 document feeder 190 duplex unit 186 finisher 193 fuser 187 preventing 181 Tray 1 or Tray 2 181 Tray 2 183 Tray 3 or 4 185 parts of the printer 18 PCL 33 performance specifications 225 physical specifications 222 PostScript 33 printer advanced features 20 available configurations 20 cleaning 156 configurations 20 connection 20 control panel features 22 damage 173 disposal 240 drivers 33 electrical safety 12 failure to repackage properly 173 features 20 fonts 20 information resources 27 maximum print speed 20 Index maximum resolution dpi 20 moving 173 physical specifications 222 recycling 240 sa
201. treWare Internet Services CentreWare Internet Services CentreWare IS provides a simple interface that enables you to manage configure and monitor a networked printer and retrieve scanned documents from your desktop using the printer s embedded Web server CentreWare IS gives system administrators easy access to printer status configuration security settings and diagnostic functions It provides users with access to printer status and special printing functions such as printing saved jobs and custom paper types Using CentreWare IS you can access and manage your printer over a TCP IP network using a Web browser Enter your printer s IP address in your Web browser to access CentreWare IS CentreWare IS enables you to e Configure the printer from your computer CentreWare IS allows you to copy settings from one printer to another e Check supplies status from your desktop saving a trip to the printer Access job accounting records to allocate printing costs and plan supplies purchases e Set up and use a simple Web browser based printing system Marketing collateral sales materials business forms or other standardized frequently used documents can be saved as a group with their original driver settings then reprinted on demand at high speed from any user s browser e Access online manuals and technical support information located on the Xerox website Note CentreWare IS requires a Web browser and a TCP IP connection between the pr
202. trol panel select Fax Select Address Book Select Individuals or Groups from the drop down menu Select a Speed Dial entry then select Edit Details or Clear Entry 122 WorkCentre 6400 Multifunction Printer User Guide Scanning This chapter includes Scanning Overview on page 124 Using CentreWare Internet Services on page 125 Loading Original Documents on page 126 Scan to Mailbox on page 127 Using the Xerox Scan Utility on page 132 Scan to File on page 145 Scan to E mail on page 146 Scan to Home on page 148 Setting Scan Options on page 149 See also Using the Scanner Windows tutorial at www xerox com office WC6400docs Using the Scanner Macintosh tutorial at www xerox com office WC6400docs WorkCentre 6400 Multifunction Printer User Guide 123 Scanning Scanning Overview If the printer is connected to a network you can scan from the printer by selecting where you want the scanned image to be stored then retrieve the scanned images from your computer Scanned images can be stored on the printer s hard drive or in a document repository on a network server You can also scan images directly to your computer where they can be placed in folders attached to email or imported into applications Note The printer must be connected to a network to retrieve a scan The WorkCentre 6400 printer supports the following scanning services Scan to mailbox scans a document and stores the image on the printer s
203. tronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information 240 WorkCentre 6400 Multifunction Printer User Guide Recycling and Disposal Professional Business Environment Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life takeback information Information for Users on Collection and Disposal of Old Equipment and Used Batteries These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effe
204. u can release or delete the remaining copies Printing a Sample Set 1 Select Sample Set from the Job Type drop down menu 2 Select OK and print the job 80 WorkCentre 6400 Multifunction Printer User Guide Printing Printing or Deleting the Job at the Printer 1 Press the Job Status button on the control panel 2 Find your document in the list of jobs Select the job and press Release to print the remaining copies or press Delete to delete the job Delayed Printing To set the time when the job prints 1 Select Delay Print from the Job Type drop down menu 2 Use the up and down arrows to set the print time and select OK 3 Select OK and print the job Saving a Print Job to the Printer Stores the job on the printer so you can print it from the control panel The job is not deleted after printing 1 Select Saved Job from the Job Type drop down menu 2 Set options in the Saved Job dialog box and select OK 3 Select OK and print the job The job will be saved to the printer To print or delete the job at the printer 1 Press the Job Status button on the control panel 2 Find your document in the list of jobs Select the job and press Release to print the remaining copies or press Delete to delete the job Sending a Print Job to a Fax Machine 1 Select Fax from the Job Type drop down menu 2 Set options in the Fax dialog box and select OK 3 Select OK to send the fax WorkCentre 6400 Multifunction Pr
205. u have replaced the scanner or the document feeder The scanner must be calibrated using the document glass and the document feeder To calibrate the scanner 1 Start the calibration procedure from the printer s control panel 2 Login as a system administrator Press the Log In Out button user name admin default password 1111 On the control panel press the Machine Status button Select the Tools tab Select Troubleshooting then Calibration Select Document Glass Registration Ou et a Place the scanner calibration page on the document glass The scanner calibration page is included with your replacement scanner or document feeder 6400 173 8 Close the document feeder 9 On the control panel select Start to scan the calibration page 10 Wait for the scan to be completed and then select one of the following options e If the control panel indicates Success select Close and continue with Step 11 e Ifthe control panel indicates Failure select Close and repeat Steps 7 9 WorkCentre 6400 Multifunction Printer 171 User Guide Maintenance 11 12 13 Scanner calibration from the document glass is complete The scanner must now be calibrated from the document feeder Remove the scanner calibration page from the document glass and place three blank sheets of paper letter or A4 size in the document feeder Place the calibration page on top of the three sheets Adjust the paper guides to fit against the
206. uct Specifications WorkCentre 6400 Multifunction Printer User Guide 223 Product Specifications Electrical Specifications e 110 120 VAC 50 60 Hz e 220 240 VAC 50 60 Hz e Inrush Current maximum of 100A and 10ms half cycle e ENERGY STAR qualified product 224 WorkCentre 6400 Multifunction Printer User Guide Performance Specifications Resolution Maximum Resolution 2400 x 600 dpi Print Speed Color 32 ppm duplex 19 4 ppm Monochrome 37 ppm duplex 22 5 ppm Copy Speed Color 30 cpm 600 x 300 dpi Black and White 35 cpm 600 x 300 dpi Scan Speed Color 30 ipm 600 x 300 dpi Black and White 35 ipm 600 x 300 dpi Product Specifications WorkCentre 6400 Multifunction Printer User Guide 225 Product Specifications Controller Specifications Processor e RISC CPU 800 MHz Memory e 1 GB DDR SDRAM Interfaces e Ethernet 10 100 1000Base TX e Universal Serial Bus USB 2 0 226 WorkCentre 6400 Multifunction Printer User Guide Regulatory Information This chapter includes e Basic Regulations on page 228 e Copy Regulations on page 230 e Fax Regulations on page 233 e Material Safety Data Sheets on page 237 WorkCentre 6400 Multifunction Printer 227 User Guide Regulatory Information Basic Regulations Xerox has tested this product to electromagnetic emission and immunity standards These standards are designed to mitigate interference caused or received by this produc
207. uide Troubleshooting Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality copy quality media jams software installation and much more To access the Online Support Assistant go to www xerox com office WC6400support Helpful Weblinks Xerox provides several websites that offer additional help on your WorkCentre 6400 printer Technical support information for your printer includes online Technical Support Recommended Media List Online Support Assistant driver downloads documentation video tutorials and much more www xerox com office WC6400support Supplies for your printer www xerox com office WC6400supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Material Safety Data Sheets identify materials and provide information on safely handling and storing hazardous materials www xerox com msds U S and Canada www xerox com environment_europe European Union Information about recycling supplies www xerox com environment U S and Canada www xerox com e
208. us message If necessary replace the specified toner cartridge The printer is not correctly calibrated Perform the Image Quality calibration Tools gt Troubleshooting gt Image Quality Calibration 212 WorkCentre 6400 Multifunction Printer User Guide Colors Do Not Register Properly Troubleshooting Colors do not register correctly or colors are mixed with page to page variations Probable Causes Solutions The media is moist from humidity Remove the moist media and replace it with new dry media The printer is not correctly calibrated Perform the Image Quality calibration Tools gt Troubleshooting gt Image Quality Calibration Colors Reproduce Poorly The colors do not reproduce as expected or they have poor color density Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Incorrect color matching settings Check the Color Matching settings in the printer driver or your application The printer is not correctly calibrated s Perform the Image Quality calibration Tools gt Troubleshooting gt Image Quality Calibration WorkCentre 6400 Multifunction Printer 213 User Guide Troubleshooting Copy and Scan Problems When the copy or scan quality is poor select the closest symptom from the following table to correct the pr
209. ution could cause injury or damage to the property Hot surface on or in the product Use caution to avoid personal injury 7 Do not touch components with this symbol as personal injury could result Do not burn the item Hot surface Wait 45 minutes do not print before handling Do not apply weight to surface E 16 WorkCentre 6400 Multifunction Printer User Guide Features This chapter includes Parts of the Printer on page 18 Printer Configurations on page 20 Control Panel on page 22 Administrator Access on page 26 More Information on page 27 WorkCentre 6400 Multifunction Printer User Guide 17 Parts of the Printer This section includes e Front Right Views on page 18 e Rear Left View on page 19 e Internal Components on page 19 Front Right Views 2 3 4s SSS 4 5 Sad 2 r 7 6400 00 6400 004 18 WorkCentre 6400 Multifunction Printer User Guide Dn un DUN Tray 2 Front door Control panel Output tray Document glass Document feeder Tray 1 Tray 4 option Tray 3 option Stapler cover finisher right door Finisher option Lower main output tray in optional finisher Upper sub output tray in optional finisher Features Rear Left View ETHERNET TOs USB IE 6400 008 1 Power switch 4 Foreign device interface connec
210. utlet and printer see whether it operates properly Try a different outlet The power switch is not correctly turned on Turn the power switch off wait two minutes then turn it back on The printer is connected to an outlet with a voltage or Use a power source with the specifications listed in frequency that does not match the printer Electrical Specifications on page 224 specifications Caution Plug the three wire cord with grounding prong directly into a grounded AC outlet only Do not use a power strip If necessary contact a licensed electrician to install a properly grounded outlet WorkCentre 6400 Multifunction Printer 177 User Guide Troubleshooting Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode for It takes more time to print with special media Make example heavyweight stock or transparency sure that the media type is set properly in the driver and at the printer s control panel The printer is in ENERGY SAVE mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed Product Resets or Turns Off Frequently Probable Causes Solutions The power cord is not correctly plugged into the Turn off the printer confirm that the power cord is outlet correctly plugged into the printer and the outlet and then turn on the printer A system error occurred Contact your loc
211. ve for details See also www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Guidelines e Remove all paper before loading transparencies in the tray Tray 1 only e Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print quality s Donot load more than 20 transparencies in Tray 1 Overloading the tray can cause the printer to jam s Do not use transparencies with stripes on the side e Do not fan transparencies e After loading transparencies change the paper type at the printer s control panel e Inthe printer driver select either Transparency as the paper type or Tray 1 as the paper source WorkCentre 6400 Multifunction Printer 53 User Guide Printing Printing on Envelopes Only print envelopes using Tray 1 Guidelines Successful envelope printing is highly dependent on the quality and construction of the envelopes Try another envelope brand if the desired results are not achieved Use only paper envelopes specified in the Recommended Media List www xerox com paper United States or www xerox com europaper Europe Always set the grey dials on the fuser to envelope Set the dials back to paper when you are finished printing envelopes Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid the excess moisture and dryness which can affect print qua
212. will appear in the folder list in CentreWare IS and on the printer s control panel under Local Templates Scanning to a Mailbox De we NS 9 Load your original on the document glass or in the document feeder Press the Services Home button On the control panel select Workflow Scanning From All Templates select Local Templates and then select your mailbox from the list Select Enter Password for Folder and enter the password for the mailbox Press Done when finished Note When you scan a document to a mailbox the default settings create a 1 sided color PDF document These settings can be changed using the printer s control panel or at your computer using CentreWare IS Note Settings chosen using CentreWare IS can be overridden using the printer s control panel The Document Management screen is displayed on the control panel If required select Enter Password for Folder and then enter your password using the keyboard on the printer s control panel When the Document Management screen appears select Done The Workflow Scanning screen appears To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2 Sided Scanning Original Type and Scan Presets to select the desired options for the scan For more information see Setting Scan Options on page 149 Press the Start button The Job Progress screen is displayed on the printer s touch screen When the scan is comple
213. y them to future print jobs To save a set of printing options 1 Select Saved Settings at the bottom of the Printing Preferences window and select Save As from the list 2 Name the set of printing options and click OK The set of options is saved and will appear in the list The next time you want to print using these options just select the name from the list and click OK 58 WorkCentre 6400 Multifunction Printer User Guide Printing Printing Options for Macintosh See the following table for specific printing options in the Macintosh PostScript printer driver Tab Printing Options Paper Output Job type Paper size paper color paper type and tray selection Transparency separators 2 sided printing Print quality Stapling and output destination if finisher installed Special Pages Covers Inserts Exception pages Layout Watermark Booklet layout Watermark Color Options Automatic Color Black and White Advanced Booklet Image Order Banner Sheet Offset Mirrored Output Printing Optimization Selecting Options for an Individual Job for Macintosh To send job change the driver settings before sending the job to the printer 1 With the document open in your application select File and then select Print 2 Select your printer from the Printer list 3 Select the desired printing options from the drop down lists that are displayed 4 Click Print to print the job Saving a Set of Comm
214. y to remove the paper in the direction that the paper would normally feed Any piece of media left in the printer whether large or small can obstruct the media path and cause further misfeeds Do not reload media that has misfed Note The image is not fixed on the media before the fusing process Do not touch the printed surface of the media when removing it Unfused toner may stick to your hands Make sure not to spill any toner inside the printer Warning If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with cool water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor Clearing Paper Jams or Misfeeds from Tray 1 1 Remove the media from Tray 1 2 Fold up Tray 1 WorkCentre 6400 Multifunction Printer 181 User Guide Troubleshooting 3 Pull the lever on the right side of the printer and open the right side door a 6400 104 Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality 6400 171 6400 105 182 WorkCentre 6400 Multifunction Printer User Guide 5 Close the right side door 6400 106 6 Open Tray 1 and reload the
215. yellow blue color variation used for a particular element 66 WorkCentre 6400 Multifunction Printer User Guide Printing Adjusting the Automatic Color Correction Windows 1 Select the Advanced tab 2 Select Image Options and select Color Configuration 3 From the Color Configuration drop down menu select Custom 4 Make adjustments to the Custom Color Adjustments settings and click OK to save your changes WorkCentre 6400 Multifunction Printer 67 User Guide Printing in Black and White To print in black and white Windows 1 Select the Color Options tab 2 Select the Black and White option Macintosh 1 Inthe Print dialog box select Xerox Features and then the Color Options drop down list 2 Select Black and White 68 WorkCentre 6400 Multifunction Printer User Guide Printing Printing Insert Pages An insert a divider page or slipsheet can be inserted after a print job between copies of a print job or between individual pages of a print job Specify the tray to use as the source for the insert pages To print insert pages Windows 1 Select the Special Pages tab 2 Select the insert option to use from the Add Inserts dialog box 3 Select the desired options Macintosh 1 Inthe Print dialog box select Xerox Features from the drop down list 2 Select the Special Pages drop down list 3 Click Add Inserts 4 Select the desired settings for the Insert Options Insert Quantity Pages an

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