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Xerox 6120 Printer User Manual

1. Media Specifications on page 45 Make sure that you have not mixed media types in Tray 1 Do not duplex envelopes labels transparencies thick stock postcard or glossy stock Media is still being misfed Recheck the media path inside the duplex unit and make sure that you have removed all of the jammed paper Solving Problems with Paper Jams 115 Symptom Cause Solution Media is The media is not Remove the misfed media and misfeeding correctly positioned in reposition the media properly in the tray the tray The number of sheets Remove the excess media and reload in the tray exceeds the the correct number of sheets in maximum allowed the tray The media guides are Adjust the media guides in Tray 1 to not correctly adjusted match the size of the media to the media size Warped or wrinkled Remove the media smooth it out and media is loaded in the reload it If it still misfeeds do not use tray that media The media is moist Remove the moist media and replace it from humidity with new dry media Custom sized media Special media must be loaded in envelopes labels Tray 1 only postcards thick stock or transparencies are loaded in Tray 2 The recommended Load the transparencies or label transparency or label sheets according to the manufacturer s sheet is facing the instructions wrong way in Tray 1 Enve
2. 38 About the Control Panel SYSTEM DEFAULT MENU With this menu settings can be specified to adjust the operation of the printer such as the time until the machine enters Energy Saver mode ax Be These menu items appear only if an optional hard disk is installed This menu item appears only on 110 V units All factory default values are shown in bold PRINT Settings ENHANCED STANDARD QUALITY Select the image quality for prints COLOR Settings COLOR GRAYSCALE MODE Specify whether printing is in full color or grayscale EMULATIO DEFAULT Settings AUTOMATIC POSTSCRIPT PCL5 NS PCL XL HEX DUMP PDF Specify the printer control language If AUTO is selected the printer automatically selects the printer control language from the data stream AUTO Settings PCL5 POSTSCRIPT DEFAULT Select the printer description language when it cannot be identified from the data and DEFAULT is set to AUTOMATIC POSTSCRIP ERROR Settings ON OFF T PAGE Select whether or not an error page is printed when a PostScript error occurs About the Control Panel 39 PCL LINE Settings CR CR LF CRLF TERMINA CR CR LF LF TION CR CRLF LF LF CR CRLF LF CRLF Select the definitions of the CR LF codes in the PCL language FONT PITCH Settings 44 1000 9999 SIZE Specify the bitmap font size in the PCL language FONT Settings 0 3276
3. MODE Settings AUTO CASSETTE When printing from Tray 1 select whether the paper size and paper type set from the printer driver or the MEDIA SIZE and MEDIA TYPE settings set by selecting PAPER MENU INPUT TRAY TRAY 1 in the control panel have priority If AUTO is selected the printer driver settings have priority during printing If CASSETTE is selected printing is performed when the printer driver settings and the control panel settings are all the same TRAY 1 MEDIA Settings LETTER LEGAL SIZE EXECTIVE A4 A5 B5 JIS B5 ISO GOVT LETTER STATEMENT FOLIO SP FOLIO UK QUARTO FOOLSCAP GOVT LEGAL ENV 10 ENV C5 ENV C6 ENV DL ENV MONARCH JPOST CUSTOM Select the setting for the size of paper loaded into Tray 1 Be The default setting for 110 volt printers is LETTER The default setting for 220 volt printers is A4 MEDIA Settings PLAIN PAPER TYPE TRANSPARENCY LABEL LETTERHEAD ENVELOPE POSTCARD THICK GLOSSY Select the setting for the type of paper loaded into Tray 1 About the Control Panel 31 TRAY 2 MEDIA SIZE Settings LETTER A4 Select the setting for the size of paper loaded into Tray 2 Be The default setting for 110 volt printers is LETTER The default setting for all 220 volt printers is Ad MEDIA TYPE Settings PLAIN PAPER LETTERHEAD Select the setting for the type of paper loaded into Tray
4. United States and or other countries Netscape Navigator is a trademark of Netscape Communications Corporation in the United States and or other countries Novell NetWare and IPX are trademarks of Novell Incorporated in the United States and or other countries Red Hat is a trademark of Red Hat Inc SUSE is a trademark of SUSE LINUX Products GmbH a Novell business SWOP is a trademark of SWOP Inc UNIX is a trademark in the United States and other countries licensed exclusively through X Open Company Limited As an ENERGY STAR partner Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency The ENERGY STAR name and logo are registered U S marks lOnerg fe Contents 1 troduction issii aaaea aaaea aaa aaa aa iaiia a aaea aaia aaa aaia Getting Acquainted with Your Printer ccccesseeceeeeeeseeeeeeeeeseeeeeeeeeeeeeee Space HReouirements eetet trs teeter tetet tn tresen as testn teest nns tretten reeet Printer Parts iesin it neei d rde a a aretada Front VIEW pentodi iii ie a a e a eg Front View with Options 0 0 ccccccceccccceeeeceneeeeeecesenaeeeeeeceaeeeeeesnnaeeeess Rear View with Options eseessssescsiesiiiieiisrsrieriiierinnsrinsriissrineniineeinenens 2 Network Printing aa a aa ata ed ee aici Network Connection ssssssssensennnrnnunnnnnnennnrnnnnnunnnnunnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnn nanne BR e Mak
5. and then open the top cover Bes If there is paper in the output tray remove it Fold up the output tray before opening the top cover Bes Do not touch the transfer belt 2 Carefully pull out the imaging unit Clearing Paper Jams 107 A CAUTION Position the removed imaging unit as shown in the illustration below Be sure to keep the imaging unit horizontal and place it where it will not become dirty Do not leave the imaging unit removed for more than 15 minutes and do not place the removed imaging unit in a location where it would be exposed to direct light such as sunlight 3 Remove any jammed paper 108 Clearing Paper Jams Bes Always remove the jammed paper in the feed direction as shown only If it is difficult to remove the paper from the fuser raise both green fuser separator levers to the position for envelope printing and then remove the paper After removing the paper set both green fuser separator levers to their original positions Clearing Paper Jams 109 5 Carefully close the top cover 110 Clearing Paper Jams Clearing a Paper Jam From Tray 2 1 Pull out Tray 2 as far as possible Clearing Paper Jams 111 3 Remove any jammed paper 4 Remove the lid from Tray 2 and then remove all paper from the tray 112 Clearing Paper Jams 6 Load the media in Tray 2 and attach the lid 7 Reinsert Tra
6. replace it or has poor color density Printer Printer Printer Printer Marks regularly One or more parts Measure the distance between the repeating ona used by the printer to repeating defects in your print and page create or transfer the compare the measurement to the image to the page are following list to identify the part damaged or defective responsible for the defect For example your print has a visible mark on the page The mark repeats every 94mm This measurement identifies the imaging unit as the cause of the defect Measurements m Toner Cartridge 34 mm or 25 mm E Imaging Unit 94 mm If the problem is not resolved even after all of the above have been performed contact Technical Support with the error information 126 Solving Problems with Printing Quality Status Error and Service Messages Status error and service messages are displayed in the control panel message window They provide information about your printer and help you locate many problems When the condition associated with a displayed message has changed the message is cleared from the window Standard Status Messages This message means do this CALIBRATING Whenever you replace a toner No action needed cartridge or reboot the printer after making environmental changes the printer automatically pauses to do a Density Control cycle This process is provided to make reliable printer operation
7. scccssseeseeesseeeeseeeeseeeenseneeeneeneneseeees 19 Selecting Printing Options 00 cecesenseeeeeeeeeeeeeeeeeeeeeeeeeeeneeeseeneneeeesnseneneeees 19 Selecting Printing Preferences Windows eeeeeeeeeeeeeneeeeeeeeeeneeeenaaes 19 Selecting Options for an Individual Job Windows 20 Printing Options for the PostScript and PCL Printer Driver 20 KE EEN 20 Advanced Tab PostScript Printer Driver On 20 SE Le EE 21 Layout TAD is igeceigesceg socket endtecatca ceosdeghats eiat enoendeietehduectueubuedeetacthublereaase 21 Cover Page Setting Tab oo eee eeeeeeeeeeeeeesneeesesaeeeeeeeeesneeeeeneeesenaees 21 Overlay ebe Segen Age ee deeg et nd hep 22 Watermark Tab srren edie dina seen en 22 Quality TAD EE 22 Version Jab WEE 23 Printing Options for the Windows Me 98SE PostScript Pie 23 Paper TaD e a aea a aAA E AAEE ANENE EEEE ATAARE 23 Giaphics E l e EEE E E E N 23 Contents ij 4 Printer Control Panel and Configuration Menu cceeesseeeeeeeeeeeeees 24 About the Control Panel 0 ccccccceseen esse eeseeeeseeeesnseeeeeseeeeseeeeeeseneseeeeaeeseeees 25 Control Panel Indicators and Keys c ccceeeeceececeeeeeeeeeeeeeeseeaeeeeeesenaeeeess 25 Toner Supply Indicators cece cee ceeeeeeeeeeeeeeeeeeeeeaeeeeeesecaaeeeeeeeeseeeeeeeeaes 26 Printing the Menu Map 27 PROOF PRINT MENU 28 Entering the Faseword 2 4 ese eesiees heer eeseiinee cieeseneseeecierneeteseeeee 29 PRINTABL
8. specifications listed in appendix A Technical Specifications The control panel displays X LOW much sooner than expected One of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it You printed with heavy toner coverage See specifications in Appendix A You can t print the configuration page The tray is empty Check that at least Tray 1 is loaded with media in place and secure The printer s covers aren t closed securely Make sure the covers are closed securely Close all covers gently to avoid jarring the printer There is a paper jam Clear the paper jam Solving Other Problems 117 Symptom Cause Solution Printing takes too much time The printer is set to a slow printing mode for example thick stock or transparency It takes more time to print with special media When using regular paper make sure that the media type is set properly in the driver The printer is set to power saving mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed The printer memory is insufficient Add more memory An unapproved toner cartridge is installed X INCORRECT is displayed in the message window Install a toner cartridge approved for your specific printer Blank pa
9. type etc is being used Use Xerox approved media See Media Specifications on page 45 Media type is set incorrectly When printing envelopes labels postcards thick stock or transparencies specify the appropriate media type in the printer driver Solving Problems with Printing Quality 123 Symptom Cause Solution There are toner smudges or residual images The two fuser separator levers are adjusted for envelope printing Return both green fuser separator levers to the plain paper setting One or more of the toner cartridges are defective or installed incorrectly Remove the toner cartridges and check each for damage If one or more is damaged replace it The two green fuser separator levers are adjusted for envelope printing Return both green fuses separator levers to the plain paper setting There are toner smudges on the back side of the page whether or not it has been duplexed The two fuser separator levers are adjusted for envelope printing Return both green fuser separator levers to the plain paper setting The media transfer belt is dirty Clean the media transfer belt If you think the transfer belt should be replaced contact Technical Support with the error information The media path is dirty with toner Print several blank sheets and the excess toner should disappear One or more of the tone
10. 2 CUSTOM SIZE WIDTH xx Settings 92 216 mm 3 63 8 50 in Specify the width of the custom sized paper loaded into Tray 1 Bes On the 110 volt printers the settings appear in inches and the menu item appears as WIDTH IN On the 220 volt printers the settings appear in millimeters and the menu item appears as WIDTH MM LENGTH xx Settings 148 356 mm 5 83 14 01 in Specify the length of the custom sized paper loaded into Tray 1 Bes On the 110 volt printers the settings appear in inches and the menu item appears as LENGTH IN On the 220 volt printers the settings appear in millimeters and the menu item appears as LENGTH MM AUTO CONTINUE Settings OFF ON Select whether or not printing continues if the size or type of paper in the selected paper tray is different from the size or type of paper for the print job 32 About the Control Panel TRAY Settings YES NO SWITCHING If YES is selected and the specified paper tray runs out of paper during printing a paper tray loaded with paper of the same size is automatically selected so printing can continue If NO is selected and the specified paper tray runs out of paper printing stops DUPLEX Settings OFF SHORTEDGE LONGEDGE If OFF is selected duplex printing is not possible If LONGEDGE is selected the pages will be printed on both sid
11. CD ROM Bes If your printer is not automatically assigned an IP address verify that DHCP is enabled on the printer MENU gt PRINTABLE PAGES MENU gt CONFIGURATION If itis not enabled you can enable it in the MENU gt CONNECTION SETUP gt NETWORK SETUP gt TCP IP gt DHCP BOOTP menu 1 Connect your printer to the network Using an Ethernet cable plug the RJ45 connector into the Ethernet interface port of the printer 2 Turn on your PC and printer 3 When the printer s message window displays READY install the printer driver and utilities Network Connection 7 Setting the Address Manually You may also manually change the printer s IP address subnet mask and gateway by using the following instructions For more information see Understanding the Ethernet Configuration Menus in the Phaser 6120 Reference Guide on the Software and Documentation CD ROM Bes When the IP address is changed add a new port or reinstall the printer driver A CAUTION You should always notify the network administrator before changing the printer s IP address 1 Turn on your PC and printer 2 When the printer s message window displays READY set the IP address Qo pn o oO o Co Select Connection Setup and then press the Menu Select key Select Network Setup and then press the Menu Select key Select TCP IP and then press the Menu Select key Select IP Address and then press the Menu Select key Use the Up a
12. CPU freescale MPC8220i 300 MHz Standard memory 128 MB DDR333 same as PC2700 CL 2 5 in a 100 pin SODIMM package Lithium Hard Drive Battery CR2032 Technical Specifications 157 Consumable Life Expectancy Chart User Replaceable Item Average Life Expectancy in Simplex Pages Toner cartridge At 5 coverage Standard in box Cartridge 1 500 pages Y M C 4 500 pages K Replacement Cartridge Standard capacity 1 500 pages Y M C High capacity 4 500 pages Y M C K Imaging Unit At 5 coverage using plain paper Monochrome 45 000 pages Continuous 20 000 pages 3 4 pages per job Full color 11 250 pages Continuous 10 000 pages 3 4 pages per job Transfer belt At 5 coverage Monochrome 135 000 pages Continuous 75 000 pages 3 pages per job Full color 33 700 pages Continuous 28 000 pages 3 pages per job Bes When you receive a message that you need to replace the transfer belt contact a Xerox support representative For the Customer Support phone numbers see the information sheet that shipped with your printer or go to www xerox com office contacts Service Replaceable Item Average Life Expectancy Transfer roller 120 000 pages Fuser unit 120 000 pages 158 Technical Specifications Symbols Marked on Product A Use caution or draws attention to a particular component See the manual s for in
13. Error and Service Messages Service Messages These messages indicate a more serious error that can only be corrected by a customer service engineer If one of these messages appears turn the printer off then turn it on again If the problem persists contact your local vendor or authorized service provider with the item indicated xx in the service message This service means do this message ERROR XX An error has been detected Reboot the printer This often clears the service message and printer operation can resume If the problem persists contact your local Xerox service representative with the error information Status Error and Service Messages 133 Web Links Xerox provides several websites that offer additional help on your Phaser 6120 printer Resource Link Technical support information for your printer including online Technical Support driver downloads documentation and much more www xerox com office 6120support Supplies for your printer www xerox com office 6120supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www colorconnection xerox com Local sales and support center www xerox com office contacts Printer registration www xerox com office register Material Safety Data Sheets English
14. Margins are set through your application Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose If you choose a standard format you may lose part of your image due to imageable area constraints If you can custom size your page in your application use those sizes given for the imageable area for optimum results Media Types 55 Loading Media How do I load media Take off the top and bottom sheets of a ream of paper Holding a stack of approximately 200 sheets at a time fan the stack to prevent static buildup before inserting it in a tray i hy Bes Do not fan transparencies A CAUTION Although this printer was designed for printing on a wide range of media types it is not intended to print exclusively on a single media type except plain paper Continuous printing on media other than plain paper such as envelopes labels thick stock or transparencies may adversely affect print quality or reduce engine life When refilling media first remove any media remaining in the tray Stack it with the new media even the edges then reload it Do not mix media of different types and sizes as this will cause media misfeeds 56 Loading Media Tray 1 Multipurpose Tray For details on the types and sizes of media that can be printed from Tray 1 refer to Media Specifications on page 45 Loading Plain Paper 1 Remove the
15. X Linux These files are required in order to use the printer driver for each operating system For details of the Macintosh and Linux printer drivers refer to the Phaser 6120 Reference Guide on the Software and Documentation CD ROM 14 Software and Documentation CD ROM PCL Drivers Operating System Use Benefit Windows XP Server 2003 2000 Windows Me 98SE Windows NT 4 0 These drivers give you access to all of the printer features including finishing and advanced layout See also Selecting Driver Options Defaults for Windows on page 17 Utilities Utility Use Benefit Download Manager This utility which can be used only if the optional hard disk is installed enables fonts and overlay data to be downloaded to the printer hard disk CentreWare Internet Services With a Web browser the status of printers can be checked and the various settings can be changed For details see the Phaser 6120 Reference Guide on the Software and Documentation CD ROM Software and Documentation CD ROM 15 System Requirements Personal computer Pentium 2 400 MHz Pentium 3 500 MHz or higher is recommended Power Mac G3 or later G4 or later is recommended Operating System Microsoft Windows XP Home Edition Professional Service Pack 1 or later Windows Server 2003 Windows 2000 Service Pack 4 or later Windows Me Win
16. cartridges and check if any is damaged The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it The media is moist from humidity Adjust the humidity for media storage Remove the moist media and replace it with new dry media The media set in the printer driver mismatches the media loaded in the printer Load the correct media in the printer The power source does not match the printer specifications Use a power source with the proper specifications Several sheets are being fed at the same time Remove the media from the tray and check for static electricity Fan plain paper or other media but not transparencies and replace it in the tray Media is not set properly in the tray s Remove the media tap it to straighten it out return it into the tray and realign the media guides Entire sheet is printed in black or color One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it Solving Problems with Printing Quality 121 Symptom Cause Solution Image is too light there is low image density Laser lens is dirty Clean the laser lens The media is moist
17. data from one side of the page will show through to the other side Check your application for margin information For best results print a small quantity to make sure the opacity is acceptable Duplex 2 sided printing can be done manually or can be done automatically with the duplex unit installed and enabled Note Only plain paper 75 90 g m 20 24 Ib bond can be autoduplexed See Media Specifications on page 45 Duplexing envelopes labels transparencies or glossy is not supported How do I autoduplex You should verify that the duplex unit is physically installed on the printer and enabled in the printer driver to successfully duplex the job Check your application to determine how to set your margins for duplex printing The following Binding Position settings are available If Short Edge is selected the pages will be laid out to flip at the top If Long Edge is selected the pages will be laid out to flip at the sides In addition if Pages Sheet has been set to Booklet autoduplex printing is performed 72 Duplexing The following Order settings are available when Booklet is selected If Left Binding is selected the pages can be folded as a AN left bound booklet If Right Binding is selected the pages can be folded as a right bound booklet N Load plain paper into the tray From the printer driver specify the layout for duplex printing C
18. for specifying printer settings appears in the dialog box Paper Tab The Paper Tab allows you to E Specify the size of the original document E Print several pages of a document on the same page Pages Sheet printing Specify the orientation of the media Rotate the print image 180 degrees Specify the paper source Specify the number of copies Specify the desired paper size when a Custom page is selected Specify the margins at the top bottom left and right Specify duplex and booklet printing View information about the printer driver Graphics Tab The Graphics Tab allows you to Specify the resolution for the printout Specify the printer color settings Select the halftone setting Switch between color and monochrome printing Print a mirror image Scale expand reduce documents Selecting Printing Options 23 Printer Control Panel and Configuration Menu About the Control Panel The control panel located on the top of the printer allows you to direct the printer s operation In addition it displays the current status of the printer including any condition that needs your attention READY ERROR O45 Phaser 6120 c wwe eV Control Panel Indicators and Keys No Indicator Off On 1 Ready Q The printer is not ready to accept data The printer is ready to accept data A 2 No problem The printer
19. menus To print the Menu Map 1 On the control panel select Printable Pages menu and then press the Menu Select key Select Menu Map and then press the Menu Select key Select Yes and then press the Menu Select key About the Control Panel 27 PROOF PRINT MENU Bes This menu item appears only if an optional hard disk is installed With this menu item print jobs that are saved on the hard disk by using Walk Up Features on the Basic tab of the printer driver can be printed or deleted Bes All factory default values are shown in bold MENU User SECURE PRINT PIN PRINTS name Job XXXX 1 PROOF name m PRINT DELETE PIN MENU XXXX PROOF PRINT PRINTS Job 1 name DELETE PRINT PRINT PRINTS HOLD 1 Job DELETE name SAVED PRINT PRINTS Job 1 names DELETE If no jobs have been stored on the hard disk NO SAVED JOBS appears In order to print or delete a secure job enter the four digit password specified from the printer driver For details on entering the password refer to Entering the Password on page 29 28 About the Control Panel Entering the Password In order to print or delete a secured job the four digit password specified from the printer driver must be entered Follow the procedure described below to type in the four digit password specified from the printer driver 1 Press the Up and Down keys to increase or decrease th
20. or an experienced radio television technician for help Any changes or modifications not expressly approved by Xerox could void the user s authority to operate the equipment To ensure compliance with Part 15 of the FCC rules use shielded interface cables Canada Regulations This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada European Union Declaration of Conformity Xerox Corporation declares under our sole responsibility that the product to which this declaration relates is in conformity with the following standards and other normative documents Regulatory Information English Only 163 Low Voltage Directive 73 23 EEC as amended EN 60950 2000 Electromagnetic Compatibility Directive 89 336 EEC as amended EN 55022 1998 A1 2000 A2 2003 EN 55024 1998 A1 2000 A2 2003 EN 61000 3 2 2000 EN 61000 3 3 1995 A1 2000 164 Regulatory Information English Only Index A Antistatic protection 136 B BOOTP 10 C Consumables Toner cartridge 76 Control panel 25 D DHCP 7 10 Drivers PCL 15 PostScript 14 PPD files 14 Dual in line memory module 137 Duplexing 72 Duplex unit 144 E Electrostatic discharge 136 Enable Options Macintosh 19 Envelope 48 Error messages 129 Ethernet interface 7 G Gateway Manual setting 8 Glossy stock 53 Index 165 H Hard drive
21. requires Error operator attention usually accompanied by a status message in the message window No Key Function 3 Em Moves up in the menu structure m Within a menu choice that is changeable character by character scrolls upward through the available characters About the Control Panel 25 No Key Function 4 Moves right in the menu structure Moves right through the available menu choices m Moves down in the menu structure Within a menu choice that is changeable character by character scrolls downward through the available characters m Moves left in the menu structure m Moves left through the available menu choices A a y 7 H Cancels the currently displayed menu choice E Allows you to cancel one or all print jobs that are currently being printed or processed or 1 Press the Cancel key 2 Press the Right or Left keys to select either CANCEL JOB CURRENT or CANCEL JOB ALL 3 Press the Menu Select key The print job s is are cancelled 8 E Enters the menu system Menu RH Selects the displayed menu choice Select l Toner Supply Indicators The indicators shown below will appear indicating the amount of toner that remains in the yellow Y magenta M cyan C and black K toner cartridges READY Yo Me Co Ke 26 About the Control Panel Printing the Menu Map The Menu Map helps you navigate the control panel
22. settings have been specified for Pages Sheet or Booklet in the printer driver the overlay form cannot be adjusted to match the specified settings The Overlay Tab allows you to Select the form to use Add or delete overlay files Launch Download Manager to download a form PostScript printer driver only Bes Download Manager Application should be installed earlier Create a form PCL printer driver only Specify that the document and form are printed overlapping PCL printer driver only Display the form information PCL printer driver only Print the form on All Pages First Page Even Pages and Odd Pages Place the form in back of the document or in front on the printed document PCL printer driver only Watermark Tab The Watermark Tab allows you to Select the watermark to be used Create edit or delete watermarks Lighten the density of the watermark Print the watermark on only the first page Print the watermark repeatedly throughout all the pages Quality Tab The Quality Tab allows you to Switch between color and grayscale printing Specify the printer color settings Adjust Color Specify the resolution for the printout Specify the format of fonts that are to be downloaded Print using the printer s fonts 22 Selecting Printing Options Version Tab The Version Tab allows you to view information about the printer driver Printing Options for the Windows Me 98SE PostScript File Be A tab
23. the printer unplug the power cord and disconnect all interface cables before cleaning Do not spill water or detergent into the printer otherwise the printer will be damaged and an electric shock may occur A CAUTION The fuser unit is hot When the top cover is opened the fuser unit temperature drops gradually one hour wait time A Be careful when cleaning the inside of the printer or removing media misfeeds as the fuser unit and other internal parts may be very hot Do not place anything on top of the printer Use a soft cloth to clean the printer Never spray cleaning solutions directly on the printer s surface the spray could penetrate through the air vents of the printer and damage the internal circuits Avoid using abrasive or corrosive solutions or solutions that contain solvents such as alcohol and benzene to clean the printer Always test any cleaning solution such as mild detergent on a small inconspicuous area of your printer to check the solution s performance Never use sharp or rough implements such as wire or plastic cleaning pads Always close the printer s covers gently Never subject the printer to vibration Do not cover the printer immediately after using it Turn it off and wait until it cools down Cleaning the Printer 89 Do not leave the printer s covers open for any length of time especially in well lit places light may damage the imaging unit Do not open the printer durin
24. with optimum output quality possible CANCELLING JOB The job is being cancelled COPYING XX XX The printer is printing with the collating function ENERGY SAVER The printer is in Energy Saver mode to reduce power consumption during periods of inactivity When a print job is received the printer returns to normal power within 35 seconds In addition the machine will return to its normal operating condition when any key on the control panel is pressed READY The printer is on and ready to receive data INITIALIZING The printer is being initialized PRINTING The printer is printing Status Error and Service Messages 127 This message means do this PROCESSING The printer is processing data No action needed PHASER 6120 The printer is being started up STARTING SYSTEM WARMING UP The printer is warming up 128 Status Error and Service Messages Error Messages Warning This message means do this CANNOT ROTATE CARTRIDGE A problem occurred such as a paper jam that prevents the toner cartridge carousel from rotating If a paper jam occurred clear the jammed paper DISK NEAR FULL The optional hard disk is full Delete print jobs saved on the hard disk X EMPTY The x toner cartridge is empty This message appears when the QUALITY TONER OUT ACTION menu is set CONTINUE Replace the to
25. 140 HTTP 11 Imageable area 54 IP address Manual setting 8 IPP 11 J Jams Clear from Tray 2 111 Clearing 105 Duplex unit 114 Solving problems 115 L Labels 49 Letterhead 50 Loading media 56 LPD LPR 11 Maintenance 89 Media Clearing misfeeds 105 Imageable area 54 Loading 56 Path 104 Preventing jams 103 Media misfeed Duplex unit 114 Interior 105 Tray 2 111 Media path 104 Media storage 74 Media type Envelope 48 Glossy stock 53 Labels 49 Letterhead 50 Plain paper 46 Postcard 51 Thick stock 47 Transparency 52 Message window 25 Messages 127 Misfeed problems 115 Clearing 105 Media path 104 Preventing 103 N Network connection 6 Address setting 8 Ethernet interface 7 Making connections 7 Theory 6 Using DHCP 7 Network printing 10 O Options 136 DIMMs 137 Duplex unit 144 Enable on Macintosh 19 Hard drive 140 Tray 2 148 Output tray 73 166 Index P Paper Clearing jams 105 Preventing jams 103 Paper Jams Clear from Tray 2 111 Duplex unit 114 Solving problems 115 Plain paper 46 Port 9100 12 Postcard 51 Preventing media misfeeds 103 Print quality 121 Printer Parts 3 Printer driver Printing options Windows 19 Printer driver PostScript PCL 20 Advanced tab 20 Basic tab 21 Cover page tab 21 Layout tab 21 Overlay tab 22 Quality tab 22 Version tab 23 Watermark tab 22 Printer driver PPD 23 Graphics tab
26. 2 to 216 mm 3 6 to 8 5 in Paper length 148 to 356 mm 5 9 to 14 0 in Tray 2 Optional A4 Letter Paper Media e Plain paper 60 to 90 g m 16 to 24 Ib bond e Transparency e Envelope e Thick Stock 91 to 163 g m e Postcard e Letterhead e Label sheet e Glossy stock Input capacity Tray 1 Plain paper 200 sheets Envelope 10 envelopes Label Postcard Thick Stock Transparency Glossy stock 50 sheets Tray 2 Optional Plain paper 500 sheets Output capacity Output tray 200 sheets A4 Letter Operating temperature 10 to 32 C 50 to 90 F Operating humidity 10 to 80 Power supply 110 to 127 V 50 to 60 Hz 220 to 240 V 50 to 60 Hz Power consumption 100 V 120 V 1100 W peak 220 to 240 V 1100 W peak 156 Technical Specifications Amperage 110 to 127 V 11 A or less 220 to 240 V 7 Aorless Acoustic Noise Printing 53 dB or less Standby 35 dB or less External dimensions Height 341 mm 13 4 in Width 442 mm 17 4 in Depth 395 mm 15 6 in Weights Printer approximately 20 5 kg 45 Ib Toner cartridge Standard in box cartridge 0 58 kg 1 28 Ib Y M C K Replacement cartridge with toner roller cover Standard capacity 0 63 kg 1 39 Ib Y M C High capacity 0 70 kg 1 54 Ib Y M C K Interface USB 2 0 and USB 1 1 compliant 10Base T 100Base TX IEEE 802 3 Ethernet Parallel
27. 23 Paper tab 23 Printer options Enable 19 Protocols network BOOTP 10 DHCP 10 HTTP 11 IPP 11 LPD LPR 11 Port 9100 12 SLP 11 SMTP 12 SNMP 12 R Routine Maintenance Items Imaging unit 85 S Service messages 133 SLP 11 SMTP 12 SNMP 12 Space requirements 2 Subnet mask Manual setting 8 System requirements 16 T Thick stock 47 Transparency 52 Tray 2 148 Troubleshooting 101 Index 167
28. 7 NUMBER Specify the font used with the PCL language The font numbers that appear correspond to the PCL font list For details on printing the font list refer to PRINTABLE PAGES MENU on page 30 POINT Settings 400 1200 SIZE 99975 Specify the outline font size in the PCL language SYMBOL Specify the symbol set used SET with the PCL language The default setting is PC8 STARTUP START Settings ON OFF OPTIONS PAGE Select whether or not a startup page is printed when the printer is turned on If YES is selected the startup page is printed when the printer is turned on If NO is selected the startup page is not printed SYSSTART Settings NO YES Select whether or not the PostScript format definitions file is applied when the printer is turned on If YES is selected the PostScript format definitions file is applied If NO is selected the PostScript format definitions file is not applied 40 About the Control Panel DATE amp Settings yyyymmdd hhmmss TIME Set the date and time on the hard disk s time of day clock The settings appear in the following order year month day hour minutes seconds ENERGY Settings 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS SAVER Specify the length of time until the machine enters Energy Saver mode This menu item appears only when ENERGY SAVER is set to ON Bes 2 Hours is displayed only on 110 volt units SEC
29. 9 Appendix A User Safety Summary Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your printer Electrical Safety Use the power cord supplied with your printer Plug the power cord directly into a properly grounded electrical outlet Make sure each end of the cord is securely connected If you do not know if an outlet is grounded ask an electrician to check the outlet Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical specification with an electrician if necessary A WARNING Avoid the potential of electrical shock by ensuring that the printer is properly grounded Electrical products may be hazardous if misused Do not place the printer in an area where people might step on the power cord Do not place objects on the power cord Do not block the ventilation openings These openings are provided to prevent overheating of the printer Do not drop paper clips or staples into the printer A WARNING Do not push objects into slots or openings on the printer Making contact with a voltage point or shorting ou
30. E PAGES MENU 30 PAPER MENU cco nriran d ene deed iea aa Eda eat 31 QUALITY MENU r ii a aa a a avenge 34 CONNECTION SETUP MENU 36 SYSTEM DEFAULT MENU 39 SERVICE MENU ei ege 42 LANGUAGE MENU aeee aee de eiltececddedideceptsacesensatscoscnentuscsegectieetbegendetets 43 5 Using Media eise hid Sake ei sk cet ee hs nel eee eels 44 Media Specifications deene Led NEEN Ee Seen 45 Media Types Zement Eege 46 Plain Papeticcsss evtesea ence tee oh hace hes frase eege ee 46 Thick Stock ek i eee 47 STEE EEN 48 Kabelen ites ete eee eee hie ia aeae a a hae 49 Letterhead ccc isc ais ete eas A i ene ate 50 Postcards EE 51 TRANSPAENCISS E 52 Glossy Stock What Is the Guaranteed Imageable Printable Area 54 Imageable Area Envelopes 55 PagesMargins s 22eccesscccte ees e EES 55 Loading Media eegene etceddeneeenei Ee EENS EES EEN 56 Tray 1 Multipurpose Tray cccceceeeeeeeeeeeeeaeeeeseeeeaeeeeceecaeeeeeeeeseeeeeeensaes 57 Loading Plain Paper sce eege dE deeg ES eet ee 57 Other Media sistre ode eee een ele baleen dee nena 59 Loading Envelopes iio sodden iia Sie ena ee 59 Loading Labels Postcard Thick Stock Glossy Stock and Transparency 66 STAY 2 vas ccs E 68 Loading Plain Paper sardinia aa 68 DUple xing a a a ar ai be esl eee heed ental ee een Eas 72 Q tp t e EE 73 Media Storage oniinn eiaa dasare SENA SES 74 iii Contents 6 Replacing Supplies een 75 Replacing Consumables ee 76 About Toner C
31. IS Administrator s password is incorrect The CentreWare IS Administrator password has a 6 character minimum and a 16 character maximum For details of the CentreWare IS administrator password see the Phaser 6120 Reference Guide on the Software and Documentation CD ROM Media is wrinkled The media is moist from humidity or having water spilled on it Remove the moist media and replace it with new dry media The media feed roller or fuser unit is defective Check them for damage If necessary contact Technical Support with the error information Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Media Specifications on page 45 Envelopes are being printed with both green fuser separator levers in the plain paper position Before printing envelopes place both green fuser separator levers in the envelope position The date and time is not correctly maintained on the printer The backup battery has reached the end of its service life Replace the backup battery For details see the Phaser 6120 Reference Guide on the Software and Documentation CD ROM 120 Solving Other Problems Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed or there are blank spots on the printed page One or more of the toner cartridges may be defective Remove the toner
32. URITY CONFIGURE ENABLE Settings OFF ON Select whether or not the menus are protected with a password If ON is selected all menus are protected with a password SET Settings SYSADMIN PASSWOR Specify the password for displaying the D menus The specified password is applied only if SECURITY CONFIG ENABLE is set to ON The password can contain a maximum of 16 characters CAPTURE Settings OFF ON PRINT PRT JOB Select whether or not received print jobs are saved on the hard disk If OFF is selected print jobs are not saved on the hard disk If ON is selected received print jobs are saved on the hard disk without being printed If PRINT is selected received print jobs are printed and saved on the hard disk About the Control Panel 41 FORMAT FORMAT Settings NO YES FLASH Select whether or not to initialize the flash RAM If YES is selected the flash RAM is initialized FORMAT Settings NO YES DISK Select whether or not to initialize the hard disk If YES is selected the hard disk is initialized RESTORE RESTORE Settings NO YES SAVE FACTORY Select whether or not all menu items are reset to their initial settings If YES is selected all menu items are reset to their initial settings SAVE Settings NO YES CUSTOM Select whether or not all changed menu settings are saved If YES is selected all changes are saved RESTORE Settings NO YES CUSTOM Select
33. X IEEE 802 3 Ethernet Interface port Toner cartridge 6 1 2 A Getting Acquainted with Your Printer Front View with Options Tray 2 Rear View with Options Duplex unit 4 Getting Acquainted with Your Printer Network Printing d Network Connection Theory To connect your printer in a TCP IP network environment you must make sure that the internal network addresses in the printer have been set 6 Network Connection Making the Connection Ethernet Interface An RJ45 connector can be used as the Ethernet interface for this printer When connecting your printer to an Ethernet network the tasks you perform depend on how you plan to set the printer s IP Internet Protocol address Since the IP address for each PC and printer on your network must be unique you usually need to modify this preset address so it doesn t conflict with any other IP address or your network or any attached network You can do this in one of two ways Each is explained in detail in the following sections E Using DHCP E Setting the address manually Using DHCP If your network supports DHCP Dynamic Host Configuration Protocol the printer s IP address will be automatically assigned by the DHCP server when you turn on the printer For a description of DHCP see the Network Printing section in the Phaser 6120 Reference Guide on the Software and Documentation
34. XEROX Heen color laser printer User Guide Guide d utilisation Guida dell utente Benutzerhandbuch Guia del usuario Guia do Usuario Gebruikershandleiding Anvandarhandbok PyKOBOACTBO NONb30BATENA www xerox com office support Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX CentreWare Phaser and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Adobe PageMaker and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk ColorSync EtherTalk LaserWriter Macintosh Mac os and Safari are trademarks of Apple Computer Inc in the United States and or other countries CorelDRAW is a trademark of Corel Corporation JetDirect and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries Windows Windows NT and Windows Server are trademarks of Microsoft Corporation in the
35. ality may be affected Keep the printer path clean Transparencies are especially sensitive to a dirty media path If there are shadows on either the top or the bottom of the sheets see chapter 7 Maintaining the Printer o Remove transparencies as soon as possible from the output tray to avoid static buildup You can print continuously with transparencies However this could affect the media feed depending on the media quality static buildup and printing environment Try printing your data on a sheet of plain paper first to check placement Bes If you have problems feeding 50 sheets try loading only 1 10 sheets at a time Loading a large number of transparencies at one time may cause Static buildup causing feeding problems Capacity Tray 1 Up to 50 transparencies depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Transparency Duplexing Not supported Bes Always first test a small quantity of a particular type of transparency Use transparencies that are E Phaser 25 Series Premium Transparency Film DO NOT use transparencies that E Have static electricity that will cause them to stick together WR Are specified for inkjet printers only 52 Media Types Glossy Stock Test all glossy stock to ensure acceptable performance and to ensure that the image does not shift Capacity Tray 1 Up to 50 glossy s
36. artridge becomes empty Follow the steps below to replace the toner cartridge menu is set to CONTINUE the message X EMPTY appears 1 Check the message window to see which color of toner is empty Perform the operation described below to automatically rotate the carousel to move the toner cartridge for the specified color so that it can Bes If TONER OUT ACTIONon the QUALITY TONER OUT ACTION be replaced Press Key Until Display Reads REPLACE X TONER Or X EMPTY MENU Menu PRINTABLE PAGES MENU If the hard disk drive is installed the SC PROOF PRINT MENU appears gt x2 orx 3 MENU QUALITY MENU TONER REMOVAL Menu Select y BLACK bk Press until appropriate X color X is displayed Replacing Consumables 79 Press Key Until Display Reads PLEASE WAIT Menu Select l Then it displays OPEN DOOR AND REPLACE X TONER 2 Pullthe lever and then open the top cover Bey If there is paper in the output tray remove it Fold up the output tray before opening the top cover Ees Do not touch the transfer belt 80 Replacing Consumables 3 Open the front cover and check that the toner cartridge to be replaced has rotated to the exchange position Bey You can identify the toner cartridge by the color of the handle and by the letter molded into the handle C cyan M magenta Y yellow and K black 4 Pull the handle on the toner cartri
37. artridges c 2 c cereesesccisecetcacecdecesascdidecet cecodnesateceedecsteconeneantae 76 Replacing a Toner Cartridge AA 79 Replacing Routine Maintenance ltemS sssssssussnnnsernnrennnnunnrnnnnnnnnnnnnnnnnne nnn 85 Replacing the Imaging Un 85 7 Maintaining the Printer cccessseseseeeeeeeeeeeseeeeseeeeseseeeesnseeseeseensneeeeeeneneeees 88 Cleaning the Printer sssssssssesrsseennnnunnenunnenunnnnnnnnnnnennnnennnnnnnnnnnnennnnnnnnnnnnnen nanen 89 AO PEPE E canes E E see 91 J tertgt iniia ia nole a NE E aes 92 Cleaning the Media Feed Roller and Laser Lens 92 Cleaning the Duplex Unit Feed Rollers cccccccesceceeeeeeeeeeeeseeeeeees 96 Cleaning the Media Feed Rollers for Tray 2 98 Storing the Printer ccccccesseeeseeeeeeeeeeeeeeeeeseeeeseseeseseeeesnseeeeeseeneneeeenenseneeees 100 A Troublesbootlng sees EES nianna ninian aeaiia NEESS NEESS ENER EEN 101 Introductions onana eg 102 Printing a Configuration Page ee 102 Preventing Paper JamS ek 103 Understanding the Media Path REENEN 104 Clearing Paper JamS asssssseussnnsesnnnsennnnunnnnunnennunnnnnnnnnnnnnneenunnnnnnnennnnnnnn ennnen 105 Paper Jam Messages and Clearing Procedures cenrrenrernn 106 Clearing a Paper Jam in the Printer essees 107 Clearing a Paper Jam From Tray 2 111 Clearing a Paper Jam from the Duplex Unit sssssssssssssnnesssnsnessrrnseee 114 Solving Problems with Paper JamS cccccseeeessneeseeeenseeeesseneneseeenesse
38. charge your body s static electric charge by touching a grounded surface before you handle any printer boards or components Also avoid walking around after grounding yourself 136 Introduction Dual In Line Memory Module DIMM Bes You may need additional memory DIMM for complex graphics and for duplex printing A dual in line memory module or DIMM is a compact circuit board with surface mount memory chips Your printer comes with 128 MB SDRAM printer memory on board However you can upgrade to a maximum of 640 MB of RAM through the installation of an additional unbuffered SDRAM DIMM Your printer comes with one free DIMM slot Installing a DIMM Ab CAUTION It s very important to protect the printer controller board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on Page 136 In addition always handle circuit boards by the edges only 1 Turn off the printer and disconnect the power cord and interface cables Bes If the duplex unit is installed remove it Dual In Line Memory Module DIMM 137 2 Using a coin remove the screw on the back of the printer Bey Since there are two hooks on the right side of the panel remove the rear panel by gently pulling the left side of the panel toward you then sliding the panel off to the left 138 Dual In Line Memory Module DIMM 4 Insert the new DIMM stra
39. ck Paper thicker than 90 g m 24 Ib bond is referred to as thick stock Test all thick stock to ensure acceptable performance and to ensure that the image does not shift Capacity Tray 1 Up to 50 thick stock sheets depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Thick Weight 91 to 163 g m 25 to 43 Ib bond Duplexing Not supported Ees 43 Ib bond is also referred to as 90 Ib index stock DO NOT use thick stock that is Mixed with any other media in the trays as this will cause printer misfeeding Media Types 47 Envelopes Print on the front address side only Some parts of the envelope consist of three layers of paper the front back and flap Anything printed in these layered regions may be lost or faded Capacity Tray 1 Up to 10 envelopes depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Envelope Weight Base material up to 90 g m 24 Ib bond Duplexing Not supported Bey 43 Ib bond is also referred to as 90 Ib index stock Use envelopes that are E Common office envelopes approved for laser printing with diagonal joints sharp folds and edges and ordinary gummed flaps Bes Because the envelopes pass through heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem E Approved for laser print
40. d Capacity Toner Cartridge Magenta M 113R00691 Standard Capacity Toner Cartridge Cyan C 113R00689 High Capacity Toner Cartridge Black K 113RO0692 High Capacity Toner Cartridge Yellow Y 113R00694 High Capacity Toner Cartridge Magenta M 113R00695 High Capacity Toner Cartridge Cyan C 113R00693 Keep toner cartridges E In their packaging until you re ready to install them E In a cool dry location away from sunlight due to heat The maximum storage temperature is 35 C 95 F and the maximum storage humidity is 85 noncondensing If the toner cartridge is moved from a cold place to a warm humid place condensation may occur degrading print quality Allow the toner to adapt to the environment for about one hour before use Level during handling and storage Replacing Consumables 77 Do not hold stand or store cartridges on their ends or turn them upside down the toner inside the cartridges may become caked or unequally distributed E Away from salty air and corrosive gases such as aerosols 78 Replacing Consumables Replacing a Toner Cartridge Note Be careful not to spill toner while replacing a toner cartridge If toner spills immediately wipe it off with a soft dry cloth If TONER OUT ACTION onthe QUALITY TONER OUT ACTION menu is set to STOP the message REPLACE X TONER where X represents the color of the toner appears when a toner c
41. dge toward you and then pull the toner cartridge up to remove it Bey Do not manually rotate the toner cartridge carousel In addition do not rotate the carousel with force otherwise it may be damaged A CAUTION Dispose of the empty toner cartridge according to your local regulations Do not burn the toner cartridge 5 Prepare a new toner cartridge Replacing Consumables 81 6 Shake the cartridge a few times to distribute the toner t Bey Make sure that the toner roller cover is securely attached before shaking the toner cartridge 7 Remove the cover from the toner roller Ees Do not touch or scratch the toner roller 82 Replacing Consumables 8 Align the shaft on each end of the toner cartridge with its holders and then insert the cartridge Bes Before inserting the toner cartridge make sure that the color of the toner cartridge to be installed is the same as the label on the toner cartridge carousel 9 Press down on the toner cartridge until it snaps into place Replacing Consumables 83 10 Close the front cover Bey The printer must complete a calibration cycle less than 2 minutes after the toner cartridge has been replaced If you open the top cover before the message READY appears the printer stops and repeats the calibration cycle 84 Replacing Consumables Replacing Routine Maintenance Items Replacing the Imaging Unit 1 Pull the lever and t
42. ding Media 8 Raise both green fuser separator levers Loading Media 63 10 After you have finished printing envelopes and before reloading paper do the following a Pull the lever and then open the top cover AN Loading Media b Lower both green fuser separator levers c Close the top cover Loading Media 65 Loading Labels Postcard Thick Stock Glossy Stock and Transparency 1 Remove the lid from Tray 1 and then open the front panel of Tray 1 2 Remove any media from the tray 3 Slide the media guides to provide more space between them 66 Loading Media 4 Load the media face up in the tray Bes Up to 50 sheets can be loaded into the tray at one time 5 Slide the media guides against the edges of the media Loading Media 67 Tray 2 Loading Plain Paper 1 Pull out Tray 2 as far as possible 68 Loading Media 3 Remove the lid from Tray 2 Loading Media 69 Be Do not load above the 100 line Up to 500 sheets 80 g m 22 Ib of plain paper can be loaded into the tray at one time 70 Loading Media 7 Reinsert Tray 2 into the printer Loading Media 71 Duplexing Select paper with high opacity for duplex 2 sided printing Opacity refers to how effectively paper blocks out what is written on the opposite side of the page If the paper has low opacity high translucency then the printed
43. dows 98SE Windows NT 4 0 Service Pack 6 or later Mac OS 9 9 1 or later Mac OS X 10 2 or later Mac OS X Server 10 2 or later Red Hat Linux 9 0 or later SUSE Linux 8 2 or later Free hard disk space Approximately 20 MB of free hard disk space for printer driver and Status Monitor Approximately 128 MB of free hard disk space for image processing RAM 128 MB or more CD ROM DVD drive One of the following I O interfaces 10Base T 100Base TX IEEE 802 3 Ethernet interface port USB Revision 2 0 and USB Revision 1 1 compliant port IEEE 1284 compatible parallel port Ees For details of the Macintosh and Linux printer drivers refer to the Phaser 6120 Reference Guide on the Software and Documentation CD ROM 16 System Requirements Selecting Driver Options Defaults for Windows Before you start working with your printer you are advised to verify change the default driver settings Also in case you have options installed you should enable the options in the driver Windows XP Server 2003 2000 NT 4 0 1 Choose the driver s properties as follows m Windows XP Server 2003 From the Start menu choose Printers and Faxes to display the Printers and Faxes directory Right click the Phaser 6120 PostScript or Phaser 6120 PCL6 printer icon and choose Properties RH Windows 2000 NT 4 0 From the Start menu choose Settings and then Printers to display the Printers directory Right cl
44. duplex unit open the duplex cover and check that the knobs are positioned vertically After checking the knob close the cover Duplex Unit 145 4 Install the duplex unit Bes Since the duplex unit is not yet secured to the printer hold the duplex unit in place when opening its cover 146 Duplex Unit 6 While pushing in the knobs gently turn them clockwise until they are horizontal The duplex unit is secured in place Bes Make sure that both knobs are securely locked 7 Close the duplex cover 8 Enable the duplex unit in the driver For instruction on enabling the duplex unit see Selecting Driver Options Defaults for Windows on page 17 Duplex Unit 147 Tray 2 If Tray 2 is installed up to 500 additional sheets of A4 Letter size paper can be loaded Installing Tray 2 Note Since consumables are installed in the printer be sure to keep the printer level when moving it in order to prevent accidental spills 1 Turn off the printer and disconnect the power cord and interface cables 2 Prepare Tray 2 Bey Be sure to place Tray 2 on a level surface 148 Tray 2 3 Lift the printer and place it on top of Tray 2 making sure that the positioning pins on Tray 2 correctly fit into the holes in the bottom of the printer 4 Enable the Tray 2 in the driver For instruction on enabling Tray 2 see Selecting Driver Options Defaults for Windows on page 17 Tray 2 14
45. e first digit of the password Press the Right key to move the cursor to the next digit Press the Up and Down keys to increase or decrease the second digit of the password Continue these steps until all four digits of the password are specified 5 Press the Menu Select key The PRINT DELETE selection screen appears Bey If an incorrect password is entered INVALID ENTRY appears and the screen for entering the password appears again About the Control Panel 29 PRINTABLE PAGES MENU With this menu printer information such as the configuration page and the demo page can be printed Bes All factory default values are shown in bold MENU MAP Settings YES NO Prints the menu map CONFIGURATION Settings YES NO Prints the configuration page SUPPLIES PAGE Settings YES NO Prints the statistics page such as the number of pages printed FONT LIST POSTSCRIPT Settings YES NO Prints the PostScript font list PCL Settings YES NO Prints the PCL font list DIRECTORY Settings YES NO LIST Prints the directory list of the hard disk and flash Bez If the hard disk drive is not installed only the flash directory list is printed DEMO PAGE Settings YES NO Prints the demo page 30 About the Control Panel PAPER MENU With this menu the media used for printing can be managed All factory default values are shown in bold INPUT TRAY TRAY 1
46. e printer near a heat source Do not place the printer in direct sunlight to avoid exposing light sensitive components when the doors are open Do not place the printer in line with the cold air flow from an air conditioning system Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer It should be within 2 of horizontal with all four feet in solid contact with the surface The base printer weight without any packaging materials is approximately 20 5 kg 45 Ib For optimum performance use the printer at elevations below 2 500 m 8 200 ft Printer Clearance Place the printer in an area where there is adequate space for ventilation operation and servicing For information about the printer clearance see Getting Acquainted with Your Printer on page 2 User Safety Summary 153 Moving the Printer Follow these guidelines to avoid injuring yourself or damaging the printer E Turn off the printer and unplug all power cables before moving the printer E Always lift the printer from the designated lift points E Do not place any food or liquids on the printer Ab CAUTION Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment is not covered by the warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary
47. e the specified toner cartridge soon Be sure to have a toner cartridge on hand TRAY 2 OPEN Tray 2 is not installed or is not fully closed Close Tray 2 or print from another tray 130 Status Error and Service Messages Error Messages Operator Call This message means do this DISK ERROR The hard disk is full or Initialize the hard disk or if damaged the error continues to occur replace the hard disk To initialize the hard disk select SYSTEM DEFAULT FORMAT FORMAT DISK DISK FULL The hard disk is full or Initialize the hard disk damaged To initialize the hard disk select SYSTEM DEFAULT FORMAT FORMAT DISK DUPLEX UNIT Duplex cover is open Close the duplex cover DOOR OPEN FATAL ERROR Sensor error Open and close front cover to automatically clean density sensor parts PRINTER COVER OPEN The printer s top cover is Close the top cover open IMAGING UNIT The imaging unit is not Install the imaging unit MISSING installed PAPER JAM DUPLEX Paper has jammed in the Locate and remove the jam duplex unit PAPER JAM EXIT Paper has jammed in the fuser area PAPER JAM FUSER PAPER JAM TRANSFER Paper has jammed in the transfer roller area This type of jam means that the paper did not make it to the paper exit area PAPER JAM TRAY Xx Paper has jammed while Locate and remove the jam being pulled from the s
48. e toner is nontoxic If you get toner on your skin wash it off with cool water and a mild soap If you get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off A WARNING If you get toner in your eyes wash it out immediately with cool water and consult a doctor Bes For information on Xerox supplies recycling programs refer to www xerox com qwa Ab CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details 76 Replacing Consumables When replacing a toner cartridge refer to the following table For optimum print quality and performance use only approved Xerox toner cartridges for your specific printer type as listed in the table below If you open the top cover you can find your printer type and the toner cartridge part numbers on the consumables reorder label inside your printer Toner Cartridge Type Toner Cartridge Part Number Standard Capacity Toner Cartridge Yellow Y 113R00690 Standar
49. ear One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit is defective Remove the imaging unit and check for damage If it is damaged replace it Colors look drastically wrong One or more of the toner cartridges may be defective Remove the toner cartridges and verify that the toner is distributed evenly on each cartridge roller and reinstall the toner cartridges One or more of the toner cartridges may be low or empty Check the control panel for an X LOW or X EMPTY message If necessary replace the specified toner cartridge Colors are not registering properly colors are mixed or have page to page variation The top cover is not properly closed Make sure that the top cover is closed The imaging unit is not correctly seated Remove the imaging unit and reinstall it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The media is moist from humidity Remove the moist media and replace it with new dry media Solving Problems with Printing Quality 125 Symptom Cause Solution The color has a The imaging unit may Remove the imaging unit and check for poor reproduction be defective damage If it is damaged
50. ecified DHCP BOOTP is automatically set to NO DEFAULT ROUTER Setting 192 168 1 2 Specify the IP address of the router if one is on the network Use the Up Down Left and Right keys to specify the value 36 About the Control Panel SUBNET MASK Settings 0 0 0 0 Specify the subnet mask for the network Use the Up Down Left and Right keys to specify the value ENABLE HTTP Settings YES NO Specify whether or not HTTP is used If YES is selected the Web page provided to the printer by the built in HTTP server is enabled If NO is selected the Web page cannot be used ENABLE AUTO IP Settings YES NO Select whether or not the IP address is automatically acquired when DHCP BOOTP and PING ARP are not functioning or when there is no response If NO is selected the IP address is not automatically acquired If YES is selected the IP address is automatically acquired IPX SPX FRAME TYPE Settings AUTO 802 2 802 3 ETHER II SNAP Specify the protocol used with NetWare ETHERTALK NAME Settings Phaser 6120 Specify the name of the printer for finding printers with Macintosh EtherTalk The printer name can contain a maximum of 16 characters NAME2 Settings Automatically entered Specify the name of the printer for finding printers with Macintosh EtherTalk The print
51. ed as a Class 1 Laser Product The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance Maintenance Safety E Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer E Do not use aerosol cleaners The use of supplies that are not approved may cause poor performance and could create a hazardous condition E Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa 152 User Safety Summary Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines helps to ensure the continued safe operation of your printer Printing Safety Guidelines Wait 10 15 seconds between turning the printer off and on Keep hands hair neckties etc away from the exit and feed rollers When the printer is printing m Do not remove the paper source tray that you selected in either the printer driver or control panel m Do not open the doors Do not move the printer Operational Guidelines Do not block or cover the slots and openings on the printer The printer may overheat without adequate ventilation Do not place th
52. eets that have peeled away or have exposed adhesive Be Labels may stick to the fuser causing them to peel off and create paper jams Media Types 49 Letterhead Try printing your data on a sheet of plain paper first to check placement Capacity Tray 1 Up to 200 sheets depending on their size and thickness Tray 2 Up to 500 sheets depending on the paper weight Orientation Face up Driver Media Type Letterhead Weight 60 to 90 g m 16 to 24 Ib bond Duplexing See page 45 for supported sizes face up top of page first 50 Media Types Postcards Try printing your data on a sheet of plain paper first to check placement Capacity Tray 1 Up to 50 postcards depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Postcard Weight 60 to 163 g m 16 to 90 Ib bond Duplexing Not supported Use postcards that are E Approved for laser printers DO NOT use postcards that are E Coated E Designed for inkjet printers E Precut or perforated E Preprinted or multicolored Bes If the postcard is warped press on the warped A area before putting it in Tray 1 E Folded or wrinkled f aoe AIN Media Types 51 Transparencies Bey Do not fan transparencies before loading them Resulting static electricity may cause printing errors If you touch the face of the transparencies with your bare hands print qu
53. enees 115 Solving Other Probleme ss ssssnsssunsensesnunnnnrnnunnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnn annee 117 Solving Problems with Printing Quality cccssesseeeseeeeeseeeeeeeeenseenees 121 Status Error and Service Messages 2 s cceesseeceeeeeeeeeceeeeseeeeeeeenees 127 Standard Status Messages 127 Error Messages Warning eeesssssssrierrirsiissrsiesiiiesinresinsrirnsriiterinesresreene 129 Error Messages Operator Cal 131 Service MESSAGES EE 133 Web LINKS ioiei aa ieee E aa a aeiaaeeo 134 Contents iv 9 Installing Options iin eke hed ein alii eh ended eke 135 Introduction esoe EEEENENSEENEEEERNEGR SEENEN NEES awaa andanan 136 Antistatic Protection ccccseeesseneeseeee neces sesceneeeeeeeeseeeeseseneeeseeesnsseeeaesenenenees 136 Dual In Line Memory Module DIMM REENEN 137 Installing a DIMM sssnnssessnsnsesesnnnnsesesrrnssrrrnnssesrrtnnsnernnnnnsnnrnnnnestrnnnnrtnnnrnnnnnt 137 Hard Drive EE 140 Installing a Hard Drive siisii aii a ia 140 Doplee U eae a Fo cet sees Een a a A a a aaa E EA Aaaa araa 144 Installing the Duplex Un 144 Lie VE 148 Installing Tray E 148 A MADDOX E 150 User Safety Summary cccceceeeseneseeeeseeeeeeneeneneeeeeeaseeeeeeeeeeeeeeeennseeeseseneeenees 151 Electrical Safety ett Geesen Coste ohana ges ese ele E baad eed ee eed ates 151 ASCH EE 152 Maintenance Safety oneeeeeee se eeeosee terrorn tr tsrtttnsteeten netre tnnrestttnnererttenennet 152 Operati
54. er Cartridge on page 79 YELLOW Settings YES NO When YES is selected the carousel rotates to the yellow toner cartridge so that it can be replaced For details on replacing the toner cartridge refer to Replacing a Toner Cartridge on page 79 REMOVE Settings YES NO ALL When YES is selected the carousel rotates to each toner cartridge so that all of them can be replaced For details on replacing the toner cartridge refer to Replacing a Toner Cartridge on page 79 TONER OUT Settings STOP CONTINUE ACTION When set to CONTINUE printing continues even if the toner cartridge is empty When set to STOP printing stops when the toner cartridge is empty 34 About the Control Panel DENSITY CAL REQUEST CAL Settings NO YES If YES is selected image adjustments are performed MODE Settings ON OFF If ON is selected the image adjustments are applied If OFF is selected image adjustments are not applied DENSITY CONTROL BLACK Settings 1 2 3 4 5 Adjust the density of the black toner to one of five levels If 1 is selected the density is at its lightest level If 5 is selected the density is at its darkest level CYAN Settings 1 2 3 4 5 Adjust the density of the cyan toner to one of five levels If 1 is selected the density is at its lightest level If 5 is selected the density is at its darkest le
55. er name can contain a maximum of 16 characters About the Control Panel 37 NETZONE Settings Automatically entered Specify the Macintosh EtherTalk zone The zone name can contain a maximum of 16 characters NETZONE2 Settings Automatically entered Specify the Macintosh EtherTalk zone The zone name can contain a maximum of 16 characters ETHERNET Settings AUTO 100 FULL DUPLEX 100 SPEED HALF DUPLEX 10 FULL DUPLEX 10 HALF DUPLEX Specify the transmission speed for the network and the transmission method for bi directional transmission PS Settings BINARY QUOTED BINARY PROTOCOL Select whether PostScript jobs are received in the binary format or the quoted format USB SETUP ENABLE Settings YES NO If YES is selected USB is enabled If NO is selected USB is disabled JOB Settings 0 60 999 TIMEOUT Specify the length of time in seconds until the print job being received is timed out when USB is being used PARALLEL JOB Settings 0 30 999 SETUP TIMEOUT Specify the length of time in seconds until the print job being received is timed out when Parallel is being used ACTIVE I Settings ETHERNET PARALLEL F Specify the interface to be used An Ethernet and parallel connection cannot be used at the same time RESET Settings YES NO CONN Resets all settings on the Connection Setup menu to SETUP factory defaults
56. es Use plain paper that is E Suitable for laser printers such as standard or recycled office paper A CAUTION Do not use the media types listed below These could cause poor print quality paper jams or cause damage to the printer DO NOT use media that is E Coated with a processed surface such as carbon paper digitally gloss coated media and colored paper that has been treated E Carbon backed E iron on transfer media such as heat sensitive paper heat pressure paper and heat press transfer paper E Cold water transfer paper E Pressure sensitive E Designed specifically for inkjet printers such as superfine paper glossy film and postcards E Already been printed on by another printer copier or fax machine Dusty E Wet or damp 46 Media Types Bes Keep media between 35 and 85 relative humidity Toner does not adhere well to moist or wet paper Layered Adhesive Folded creased curled embossed warped or wrinkled Too slick too coarse or too textured Different in texture roughness on the front and back Too thin or too thick Stuck together with static electricity Composed of foil or gilt too luminous Heat sensitive or cannot withstand the fusing temperature 180 C 356 F Irregularly shaped not rectangular or not cut at right angles Attached with glue tape paper clips staples ribbons hooks or buttons Acidic Any other media that is not approved Thick Sto
57. es how messages are formatted and transmitted and what actions web servers and browsers should take in response to various commands For example when you enter a URL in your browser this actually sends an HTTP command to the Web server directing it to fetch and transmit the requested web page IPP IPP Internet Printing Protocol is a protocol for end users most common printing situations over the Internet It allows users to find out about a printer s capabilities submit print jobs to a printer determine the status of the printer or print job and cancel a previously submitted print job LPD LPR LPD LPR Line Printer Daemon Line Printer Request is a platform independent printing protocol that runs over TCP IP Originally implemented for BSD UNIX its use has spread into the desktop world and is now an industry standard SLP Traditionally in order to locate services on the network users had to supply the host name or network address of the machine providing the desired service This has created many administrative problems However SLP Service Location Protocol simplifies the discovery and use of network resources such as printers by automating a number of network services It provides a framework that allows networking applications to discover the existence location and configuration of networked services With SLP users no longer need to know the names of network hosts Instead they need to know only the descriptio
58. es of the paper for long edge binding If SHORTEDGE is selected the pages will be printed on both sides of the paper for short edge binding ORIENTAT Settings PORTRAIT LANDSCAPE ION Specify the orientation of the media JAM Settings ON OFF RECOVERY Select whether or not the page is printed again after recovering from a paper misfeed If ON is selected the page that was misfed is printed again If OFF is selected printing continues with the next page without printing the misfed page o These menu items appear only if the optional Tray 2 is installed About the Control Panel 33 QUALITY MENU With this menu settings for the print quality can be specified Bey All factory default values are shown in bold TONER BLACK Settings YES NO REMOVAL When YES is selected the carousel rotates to the black toner cartridge so that it can be replaced For details on replacing the toner cartridge refer to Replacing a Toner Cartridge on page 79 CYAN Settings YES NO When YES is selected the carousel rotates to the cyan toner cartridge so that it can be replaced For details on replacing the toner cartridge refer to Replacing a Toner Cartridge on page 79 MAGENTA Settings YES NO When YES is selected the carousel rotates to the magenta toner cartridge so that it can be replaced For details on replacing the toner cartridge refer to Replacing a Ton
59. essage window displays READY install the printer driver and utilities Network Connection Network Printing The Phaser 6120 printer supports the following network protocols BOOTP DHCP HTTP IPP LPD LPR SLP SNMP Port 9100 SMTP This chapter defines each of these protocols and then explains how to print via IPP BOOTP BOOTP Bootstrap Protocol is an Internet protocol that enables a diskless workstation to discover 1 its own IP address 2 the IP address of aBOOTP server on the network and 3 a file that can be loaded into memory to boot the workstation This enables the workstation to boot without requiring a hard or floppy disk drive DHCP DHCP Dynamic Host Configuration Protocol is a protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network In some systems the device s IP address can even change while it is still connected DHCP also supports a mix of static and dynamic IP addresses Dynamic addressing simplifies network administration because the software keeps track of IP addresses rather than requiring an administrator to manage the task This means that a new computer can be added to a network without the hassle of manually assigning it a unique IP address 10 Network Printing HTTP HTTP HyperText Transfer Protocol is the underlying protocol used by the World Wide Web It defin
60. fe electrical and electronic equipment subject to disposal Co must be segregated from household waste Private households within EU member states may return used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information 160 Product Recycling and Disposal Professional Business Environment Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal a must be managed within agreed procedures Prior to disposal please contact your local dealer or Xerox representative for end of life takeback information North America Xerox operates an equipment takeback and reuse recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment html or for recycling and disposal information contact your local authorities In the United States you may also refer to the Electronic Industries Alliance website at www eiae
61. formation A gt Use caution or draws attention to a particular component See the manual s for information Hot surface on or in the printer Use caution to avoid personal injury Do not touch the imaging unit Do not burn the item a Do not expose the imaging unit to intense light or light for long periods of time Material Safety Data Sheet For Material Safety Data information regarding your Phaser 6120 printer go to www xerox com office msds For the Customer Support Center phone numbers see the information sheet that shipped with your printer or go to www xerox com office contacts Material Safety Data Sheet 159 Product Recycling and Disposal All Countries If you are managing the disposal of your Xerox product please note that the product contains lead mercury and other materials whose disposal may be regulated due to environmental considerations in certain countries or states The presence of lead and mercury is fully consistent with global regulations applicable at the time that the product was placed on the market European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream In accordance with European legislation end of li
62. from humidity Remove the moist media and replace with new dry media There is not much toner left in the cartridge Replace the toner cartridge One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it Media type is set incorrectly When printing envelopes labels postcards thick stock or transparencies specify the appropriate media type in the printer driver Image is too dark Printer Printer Printer Printer One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it Image is blurred background is lightly stained there is insufficient gloss of the printed image Printer Printer Printer Printer One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it The print or color density is uneven One or more of the toner cartridges may be defective or low Remove the toner cartridges and check for damage If it is damaged replace it The i
63. g printing Do not tap media stacks on the printer Do not lubricate or disassemble the printer Do not tilt the printer Do not touch the electrical contacts gears or laser devices Doing so may damage the printer and cause the print quality to deteriorate Keep media in the output tray at a minimum level If the media is stocked too high your printer may experience media misfeeds and excessive media curl E Keep the printer level to avoid toner spillage E When lifting the printer grasp the areas shown in the figure Bey If you have the duplex unit or Tray 2 installed remove the option before lifting the printer Do not lift the printer with the options E f you get toner on your skin wash it off with cool water and a mild soap WARNING If you get toner in your eyes wash it out immediately with cool water and consult a doctor E Make sure any parts removed during cleaning are replaced before you plug in the printer 90 Cleaning the Printer A CAUTION Be sure to turn off the printer and unplug the power cord before cleaning Exterior Control Panel Ventilation Grill yp e Si Zi Printer Exterior Filter Cleaning the Printer 91 Interior Cleaning the Media Feed Roller and Laser Lens 1 Pull the lever and then open the top cover Bey If there is paper in the output tray remove it Fold up the output tray before opening the top cover Bey Do not touch the transfe
64. ges are printed One or more of the toner cartridges are defective or empty Check the toner cartridges The image will not print correctly or not at all if a cartridge is empty The wrong media is being used Check that the media type set in the driver matches the media loaded in the printer Printer returned to READY before the configuration menu was changed The printer was in the configuration menu structure without a selection being made within two minutes When in the configuration menu structure select your choice within 2 minutes Not all pages print The Cancel key was pressed Make sure no one pressed the Cancel key while your job was printing The tray is empty Check that the tray is loaded with media in place and secure A document is printed with an overlay file which has been created by a non Phaser 6120 driver Print the overlay file using a Phaser 6120 driver 118 Solving Other Problems Symptom Cause Solution Printer resets or The power cord is not Turn off the printer confirm that the experiencing duplex problems turns off correctly plugged into power cord is correctly plugged into the frequently the outlet outlet and then turn on the printer A system error Contact your local Xerox service occurred representative with the error information You are Media or settings are For autoduplexing make su
65. heets depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Glossy Duplexing Not supported DO NOT use glossy stock that is Mixed with any other media in the trays as this will cause printer misfeeding E Specified for inkjet printers only Media Types 53 What Is the Guaranteed Imageable Printable Area The printable area on all media sizes is up to 4 mm 0 157 in from the edges of the media gt a kan a a 4 mm 0 157 in Each media size has a specific imageable area the maximum area on which the printer can print clearly and without distortion This area is subject to both hardware limits the physical media size and the margins required by the printer and software constraints the amount of memory available for the full page frame buffer The guaranteed imageable printable area for all media sizes is the page size minus 4 mm 0 157 in from all edges of the media Ze When printing in color on legal size media the bottom margin is 10 4 mm 0 409 in Bes When printing on glossy stock the top margin is 10 mm 0 394 in 54 Media Types Imageable Area Envelopes Envelopes have a nonguaranteed imageable area that varies with envelope type Bes The envelope print orientation is determined by your application 1 Guaranteed area 2 Nonguaranteed area 3 Nonimageable area 4 mm 0 157 in Page Margins
66. hen open the top cover Bes If there is paper in the output tray remove it Fold up the output tray before opening the top cover Bes Do not touch the transfer belt 2 Carefully pull out the imaging unit Replacing Routine Maintenance Items 85 Note Dispose of the used imaging unit according to your local regulations Do not burn the imaging unit 3 Clean the laser lens by wiping it with a soft dry cloth 4 Prepare a new imaging unit Bey Do not touch the drum on the imaging unit 86 Replacing Routine Maintenance Items 5 Install the new imaging unit Bes The printer must complete a calibration cycle less than 2 minutes after the imaging unit has been replaced If you open the top cover before the message READY appears the printer stops and repeats the calibration cycle Replacing Routine Maintenance Items 87 Maintaining the Printer Cleaning the Printer A CAUTION Read all caution and warning labels carefully making sure to follow any instructions contained in them These labels are located on the inside of the printer s covers and the interior of the printer body Handle the printer with care to preserve its life If dust and paper scraps remain on the inside or outside of the printer printer performance and print quality will suffer so the printer should be cleaned periodically Keep the following guidelines in mind A WARNING Turn off
67. ick the Phaser 6120 PostScript or Phaser 6120 PCL6 printer icon and choose Properties 2 If you have installed options proceed with the next step Otherwise skip to step 9 Select the Configure tab Check that the installed options are correctly listed If not proceed with the next step Otherwise continue with step 8 5 Click the Refresh button to automatically configure installed options es The Refresh button is available only if bi directional communication is available with the printer otherwise it is grayed out 6 From the Device Option list select an option one at a time and then select Enable or Disable from the Settings drop down list Ees If Printer Memory is selected select 128 MB 256 MB 384 MB or 640 MB according to the installed memory The factory default setting is 128 MB 7 Click Apply Be Depending on the version of the operating system Apply may not appear If this is the case continue with the next step Bes With Windows NT 4 0 right click the Phaser 6120 PostScript or the Phaser 6120 PCL6 printer icon in the Printers directory and then click Document Defaults Skip to step 10 8 Select the General tab Selecting Driver Options Defaults for Windows 17 9 Click Printing Preferences The Printing Preference dialog box appears 10 Select the default settings for your printer such as the default media format you use on the appropriate tabs 11 Click Apply 12 Click OK to ex
68. ight into the DIMM connector until the latches snap into the locked position Observe the keyed side of the DIMM to align it with the connector If you cannot snap the DIMM into place do not force it Reposition it making sure that the DIMM is seated completely in the connector 5 Reinstall the panel and tighten the screw Bes If you removed the duplex unit in step 1 reinstall it Reconnect all interface cables Reconnect the power cord and turn on the printer 8 Enable the memory in the driver For instruction on enabling the memory see Selecting Driver Options Defaults for Windows on page 17 Dual In Line Memory Module DIMM 139 Hard Drive If a hard disk is installed fonts can be downloaded and saved and the overlay function can be used Installing a Hard Drive A CAUTION It s very important to protect the printer controller board and any associated circuit boards from electrostatic damage Before performing this procedure review the antistatic caution on Page 136 In addition always handle circuit boards by the edges only 1 Turn off the printer and disconnect the power cord and interface cables Ees If the duplex unit is installed remove it 2 Using a coin remove the screw on the back of the printer 140 Hard Drive 3 Remove the rear panel Bey Since there are two hooks on the right
69. ing E Dry DO NOT use envelopes that have E Sticky flaps E Tape seals metal clasps paper clips fasteners or peel off strips for sealing Transparent windows Too rough of a surface Material that will melt vaporize offset discolor or emit dangerous fumes Been presealed 48 Media Types Labels A sheet of labels consists of a face sheet the printing surface adhesive and a carrier sheet WR The face sheet must follow the plain paper specification E The face sheet surface must cover the entire carrier sheet and no adhesive should come through on the surface You can print continuously with label sheets However this could affect the media feed depending on the media quality and printing environment If problems occur stop the continuous printing and print one sheet at a time Try printing your data on a sheet of plain paper first to check placement Check your application documentation for more information on printing labels Capacity Tray 1 Up to 50 label sheets depending on their thickness Tray 2 Not supported Orientation Face up Driver Media Type Label Weight 60 to 163 g m 16 to 43 Ib bond Duplexing Not supported Ees 43 Ib bond is also referred to as 90 Ib index stock Use label sheets that are E Recommended for laser printers DO NOT use label sheets that WR Have labels that easily peel off or have parts of the label already removed WR Have backing sh
70. ing the Connechon nennt nn Ethernet Interiace o s c cetsscecedecscecdeneeescdecpeeecnesedersecheeseccierhegedgeiachesceeapenes Using DH er EE Setting the Address Manually nsssssneneesnnenesesnenensennrnrsnnnnssnsnnrnnsneern nen Contents BOOTP ege enee ere tee nerd Gaba raat Mee aes 10 DIAG EE 10 FUT Pesta he eee ht ae cae EO Th oe ee ea olen eet that oad 11 IF ees tee et Eccl ates E EAE AA 11 EPDILPR iriaren EES aiae a E 11 SEP fener PEES EE ES A E env Aare 11 Unicast Multicast and Broadcast ccccccccsscsssseeseeceeeeeeeeeeeeanseneeens 12 SNMP ieee ierte ccesecess costs ctededenedeunestucnsteeestieedleeeetes tevecteseceect 12 Port 9100 piisa e a Bevanet ices Ee 12 SMTP ranean le nein eal fle a dies ey 12 3 About the Software 0 cccceeceeseneneeeeeeeecneeeseeseseeeesneeseeneenensseeseseneeeeseesenseeeeees 13 Software and Documentation CD ROM cccccessseeeeseseneeeseeeeneeeeeeseeeenees 14 PostScript Driver Snimi ie a EEN 14 PRD EIE AA E AE EA E E E 14 PCE DIiVers aar a e a Eaa tise E Ea a ANE AEE A ATA a 15 TT 15 System Requirements ccceeeccsseeeeeseeeeeeeeeeeeeeeeeeeeeeseeesesseeeeeseeseseeeeeessenenseees 16 Selecting Driver Options Defaults for Windows cccceseeeseeeeeeeereneeees 17 Windows XP Server 2003 2000 NT A0 17 Windows Me 98SE Xerox Phaser 6120 PostScript eee 18 Windows Me 98SE Xerox Phaser 6120 PCL6 cssc 18 Enabling Options for Macintosh
71. it from the Print preference dialog box 13 Click OK to exit from the Properties dialog box Windows Me 98SE Xerox Phaser 6120 PostScript 1 Choose the driver s properties as follows m From the Start menu choose Settings and then Printers to display the Printers directory Right click the Phaser 6120 PPD printer icon and choose Properties Select the Device Options tab Check that the installed options are correctly listed If not proceed with the next step Otherwise continue with step 6 4 From the Installable options list select an option one at a time and then select Installed or Not Installed from the Change setting for menu 5 Click Apply 6 Select the default settings for your printer such as the default media format you use on the appropriate tabs Click Apply Click OK Windows Me 98SE Xerox Phaser 6120 PCL6 1 Choose the driver s properties as follows E From the Start menu choose Settings and then Printers to display the Printers directory Right click the Phaser 6120 PCL6 printer icon and choose Properties Select the Configure tab Check that the installed options are correctly listed If not proceed with the next step Otherwise continue with step 7 4 Click the Refresh button to automatically configure installable options Bes The Refresh button is available only if bi directional communication is available with the printer otherwise it is grayed out 18 Selecting Dri
72. lick OK Sz With autoduplexing the back side is printed first and then the front side is printed Output Tray All printed media is output to the face down output tray on top of the printer This tray has a capacity of approximately 200 sheets A4 Letter of 80 g m 22 Ib paper Sz If the media is stacked too high in the output tray your printer may experience paper jams excessive media curl or static buildup Bes Remove transparencies as soon as possible from the output tray to avoid static buildup Output Tray 73 Media Storage How do I store media E Keep media on a flat level surface in its original wrapper until it is time to load it Media that has been stored for a long time out of its packaging may dry up too much and cause jams E f media has been removed from its wrapper place it in its original packaging and store in a cool dark place on a level surface E Avoid moisture excessive humidity direct sunlight excessive heat above 35 C 95 F and dust E Avoid leaning against other objects or placing it in an upright position Before using stored media do a trial print and check print quality 74 Media Storage Replacing Supplies 6 Replacing Consumables About Toner Cartridges Your printer uses four toner cartridges black yellow magenta and cyan Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself es Th
73. lid from Tray 1 and then open the front panel of Tray 1 Loading Media 57 3 Load the paper face up in the tray Bes Do not load paper above the fill line indicated on the label Up to 200 sheets 80 g m 22 Ib of plain paper can be loaded into the tray at one time 58 Loading Media 5 Close the front panel of Tray 1 and then reattach the lid Other Media When loading media other than plain paper set the media mode for example Envelope Glossy Label Thick Stock or Transparency in the driver for optimum print quality Loading Envelopes 1 Remove the lid from Tray 1 and then open the front panel of Tray 1 2 Remove any media from the tray Loading Media 59 3 Slide the media guides to provide more space between them Bey Before loading envelopes press them down to make sure that all air is removed and make sure that the folds of the flaps are firmly pressed otherwise the envelopes may become wrinkled or a paper jam may occur Bey Up to 10 envelopes can be loaded into the tray at one time 60 Loading Media Bey For envelopes with the flap along the long edge load the envelopes with the flap toward the left of the printer Loading Media 61 7 Pull the lever and then open the top cover Bes If there is paper in the output tray remove it Fold up the output tray before opening the top cover Ees Do not touch the transfer belt 62 Loa
74. lopes are facing Load the envelopes in Tray 1 with the the wrong way in flaps facing down Tray 1 If the flaps are on the long edge load the envelopes with the flap toward the left of the printer with the flaps facing down Media is Transparencies have Remove the transparencies and load misfeeding collected static them in Tray 1 one sheet at a time electricity in the tray Do not fan transparencies before loading them Unsupported media Use Xerox approved media wrong size thickness a y E type etc is being See Media Specifications on page 45 used The media feed roller Clean the media feed roller is dirty For more details refer to Interior on page 92 116 Solving Problems with Paper Jams Solving Other Problems Symptom Cause Solution Printer power is not on The power cord is not correctly plugged into the outlet Turn off the printer confirm that the power cord is correctly plugged into the outlet and then turn on the printer Something is wrong with the outlet connected to the printer Plug another electrical appliance into the outlet and see whether it operates properly The power switch is not correctly turned on I position Turn the power switch off O position then turn it back to the on I position The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the
75. maging unit is defective Remove the imaging unit and check for damage If it is damaged replace it The printer is not level Place the printer on a flat hard level surface 122 Solving Problems with Printing Quality Symptom Cause Solution Irregular print or mottled image appears Pri Printer aoe cer Printer The media is moist from humidity Adjust the humidity in the media storage area Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Media Specifications on page 45 One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit is defective Remove the imaging unit and check for damage If it is damaged replace it The two fuser separator levers are adjusted for envelope printing Return both green fuser separator levers to the plain paper setting There is insufficient fusing or the image comes off when rubbed Pripter The two fuser separator levers are adjusted for envelope printing Return both green fuser separator levers to the plain paper setting The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness
76. n of the service they are interested in Based on this description SLP is able to return the URL of the desired service Network Printing 11 Unicast Multicast and Broadcast SLP is a unicast and a multicast protocol This means that messages can be sent to one agent at a time unicast or to all agents that are listening at the same time multicast However a multicast is not a broadcast In theory broadcast messages are heard by every node on the network Multicast differs from broadcast because multicast messages are only heard by the nodes on the network that have joined the multicast group For obvious reasons network routers filter almost all broadcast traffic This means that broadcasts that are generated on one subnet will not be routed or forwarded to any of the other subnets connected to the router from the router s perspective a subnet is all machines connected to one of its ports Multicasts on the other hand are forwarded by routers Multicast traffic from a given group is forwarded by routers to all subnets that have at least one machine that is interested in receiving the multicast for that group SNMP SNMP Simple Network Management Protocol is a set of protocols for managing complex networks SNMP works by sending messages to different parts of a network SNMP compliant devices called agents store data about themselves in Management Information Bases MIBs and return this data to the SNMP requeste
77. nd Down keys to select the IP Address Use the Right and Left keys to move to the next set of numbers Repeat Steps e and f until you have selected the entire IP Address 3 If you do not need to set the subnet mask or gateway go to step 5 To set the subnet mask but not the default router go to step 8 To set the default router follow these steps a b c d Select Default Router and then press the Menu Select key Use the Up and Down keys to select the Default Router numbers Use the Right and Left keys to move to the next set of numbers Repeat Steps and b and c until you have selected the entire Default Router number Network Connection 4 Ifyou do not need to set the subnet mask go to step 5 To set the subnet mask follow these steps a Select Subnet Mask and then press the Menu Select key b Use the Up and Down keys to select the Subnet Mask numbers c Use the Right and Left keys to move to the next set of numbers d Repeat Steps and b and c until you have selected the entire Subnet Mask number 5 Save your configuration changes and make the printer ready for printing again Press the Up key until the menu displays READY Print a configuration page to verify that the correct IP address subnet mask and gateway have been set a Select Printable Pages and then press the Menu Select key b Select Configuration and then press the Menu Select key c Press the Menu Select key 8 When the printer s m
78. ner cartridge X INCORRECT The specified toner cartridge is not the correct toner for this printer Replace the specified toner with the Xerox approved toner for this printer PAPER TYPE MISMATCH The media type set in the printer driver is different from the type of media loaded Load the correct paper type IMAGING UNIT LOW The imaging unit is near the end of its life Replace the imaging unit soon Be sure to have an imaging unit on hand REPLACE IMAGING UNIT The imaging unit has reached the end of its life Replace the imaging unit Status Error and Service Messages 129 This message means do this PAPER SIZE MISMATCH When using Tray 1 The paper size set from the printer driver is different from the size of paper loaded into Tray 1 This message appears when PAPER MENU INPUT TRAY TRAY 1 MODE is set to AUTO When using Tray 2 The paper size set from the printer driver is different from the size of paper loaded into Tray 2 This message appears when PAPER MENU INPUT TRAY AUTO CONTINUE is set to ON Printing continues with paper of a different size even if this message appeared To print using paper of the desired size load paper of the correct size and then try printing again X TONER LOW The x toner cartridge is low and should be replaced within 200 pages at 5 coverage of letter A4 pages Replac
79. nneeeeeeeeesneeeeeeaeeeseeeeenaeeseeaeeeeneeeene 163 European Union Declaration of Conformity 163 Low Voltage Directive 73 23 EEC as amended AAA 164 Electromagnetic Compatibility Directive 89 336 EEC as amended 164 WN OX E A cae eeeuleeewcsuarectuecsscntersauedeadsunecssseeuuneteveuawuesdetesdeterestidceters 165 V Contents Introduction Getting Acquainted with Your Printer Space Requirements To ensure easy operation consumable replacement and maintenance adhere to the recommended space requirements detailed below 1 E oe WON Ea H SS KS SC E eat F Si s g E E E vw g E Be F gt a m Em rer 8 3 560 8 mm 22 1 442mm 17 4 771 0 mm 30 4 Front View Side View Bes The options appear shaded in the above illustration 2 Getting Acquainted with Your Printer Printer Parts The following drawings illustrate the parts of your printer referred to throughout this guide so please take some time to become familiar with them Front View kh O N 12 13 14 15 Output tray Front cover Control panel Tray 1 Multipurpose tray Power switch Top cover Transfer belt Fuser Fuser separator levers Imaging unit Toner cartridge carousel containing 4 toner cartridges C M Y and K USB port Parallel port 10Base T 100Base T
80. nter driver tab to view the online help Enabling Options for Macintosh 19 Selecting Options for an Individual Job Windows If you want to use special printing options for a particular job change the driver settings before sending the job to the printer For example if you want to print two copies of a document select this setting in the driver before printing that job 1 With the desired document or graphic open in your application access the Print dialog box 2 Select the Phaser 6120 printer and click its Properties button to open the printer driver Make selections from the driver tabs Click the OK button to save your selections 5 Print the job Printing Options for the PostScript and PCL Printer Driver Bes When using the Phaser 6120 PCL6 printer driver on Windows Me 98SE a tab for specifying printer settings appears on the dialog box For details about using the Phaser 6120 PPD on Windows Me 98SE see Printing Options for the Windows Me 98SE PostScript File on page 23 Saved Settings Saved settings enable you to save customized settings to be used later This setting is available on the Basic Layout Cover Page Overlay Watermark and Quality tabs Advanced Tab PostScript Printer Driver Only The Advanced Tab allows you to E Specify the PostScript output method E Specify whether or not the error messages of a print job are printed Print a mirror image 20 Selecting Printing Options Ba
81. onal Satety cic cccsccescecceasacenseceuvecnepteesercuies EENS 153 Printing Safety Guidelines oo eee cece eeeneeeceeneeeeeeeeeeeaeeeseaeeeneeeeees 153 Operational Guidelines 2 2 cececceececeveseeteeeeteeeebeeeesieededeeeteecenesenteeeesieevees 153 Printer Clearance cx2 i s ccntuatt GeagguaespebepsaTetes ats de wandicbeat ernaia 153 Moving the Printer cridi Eed ENEE edd 154 Safety Specifications 0 ceeceeeeeeeeeneeeeeeeeneeeeeeeeeseeeseeseseeeeeseeneeeseesenseeeess 155 Technical Specifications ccceecceeceeeeeeeeeeeseeeeeeeeeseseeeeeseseeeeeeeeeseeseaeeeeees 155 PRC sca cxsise cerns pene shes Gen ayes ede erger 155 Consumable Life Expectancy Chart 0 i cccceessceceeeeeeesneeeeeneeeeneeeeeseneeenaas 158 Symbols Marked on Product e ee eeeeeeseseeceeeeeeeneeeeenaeeeeeeeeeenaeeseeeeeeneeeenaa 159 Material Safety Data Sheet 0 cccceeeseesseeeeeseeeeeeeeeeneseeeenseneeeseeneeseeenaseneeees 159 Product Recycling and Disposal REENEN 160 AIM COUNTIES EE 160 E ropean UNOM eee nanea aa EE EE 160 Domestic Household Environment sesers 160 Professional Business Environment 0 ecceeeeeeeeeeeeeesneeeseneeeeeneeeees 161 North America EE 161 Other Countries ene dee EEN 161 B Appen ess Nee ENNAAEANEE NEE iadaa eege aii iaaa aY 162 Regulatory Information English Only ek 163 United States FCC Regulations ccc ceesseeeeeeeeeeneeeeeeeeeeeneeeeeneeeenaas 163 Canada PReoulations eee eecceeeeeece
82. only identify materials and provide information on safely handling and storing hazardous materials www xerox com office msds Information about recycling supplies www xerox com qwa 134 Status Error and Service Messages Installing Options Introduction A CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details This chapter provides information about the following accessories Dual In Line Memory Module 128 MB DIMM DIMM Duplex Unit Auto duplexing Tray 2 500 sheet tray Hard Drive 20 GB Hard Drive Note Installing accessories always requires that the printer and accessories are turned off and unplugged during installation Bes For details on the available options contact your local reseller or refer to www xerox com office 6120supplies Antistatic Protection A CAUTION It s very important to protect the printer controller board from electrostatic damage while performing any task involving the controller board Turn off all power switches first Dis
83. org Other Countries Please contact your local waste authorities and request disposal guidance Product Recycling and Disposal 161 Appendix H Regulatory Information English Only Xerox has tested this product to electromagnetic emission and immunity standards These standards are designed to mitigate interference caused or received by this product in a typical office environment United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with these instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures E Reorient or relocate the receiver E Increase the separation between the equipment and receiver E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the dealer
84. outside these areas please contact your local representative for details 154 User Safety Summary Safety Specifications Printer Safety standards 110 volt UL 60950 1 CSA C22 2 No 60950 1 03 220 volt EU Directive 73 23 EEC EU Directive 93 68 EEC EN 60950 1 IEC 60950 1 EMC standards 110 volt FCC part 15 subpart B class B ICES 003 220 volt EU Directive 89 336 EEC EU Directive 93 68 EEC EN 55022 CISPR Pub 22 class B EN 61000 3 2 EN 61000 3 3 EN 55024 Technical Specifications Printer Type Desktop full color laser beam printer Printing system 2 laser diodes and polygon mirror Developing system Mono component toner developing Resolution 2400 Enhanced 600 Standard First print Simplex Monochrome 12 0 seconds for A4 Letter plain paper Full color 21 0 seconds for A4 Letter plain paper Duplex Monochrome 24 0 seconds for A4 Letter plain paper Full color 33 0 seconds for A4 Letter plain paper Safety Specifications 155 Print speed Simplex Monochrome 20 0 pages per minute for A4 Letter plain paper Full color 5 0 pages per minute for A4 Letter plain paper Duplex Monochrome 11 4 pages per minute for A4 Letter plain paper Full color 5 0 pages per minute for A4 Letter plain paper Warm up time 110 volt Avg 52 seconds 220 volt Avg 55 seconds Media sizes Tray 1 Paper width 9
85. pecified tray X Status Error and Service Messages 131 This message means do this PUT SIZE TYPE The paper size set from When PAPER MENU IN TRAY 1 the printer driver is INPUT TRAY AUTO different from the size of CONTINUE is set to ON paper loaded into Tray 1 Printing continues with This message appears paper of a different size when PAPER MENU 1 even if this message INPUT TRAY TRAY 1 appeared MODE is set to To print using paper of the CASSETTE desired size load paper of the correct size and then try printing again When PAPER MENU INPUT TRAY AUTO CONTINUE is set to OFF Load paper of the correct size In addition press the Down key to be able to print using the loaded paper PUT SIZE TYPE The paper size set from Load paper of the correct IN TRAY 2 the printer driver is size different from the size of paper loaded into Tray 2 This message appears when PAPER MENU INPUT TRAY AUTO CONTINUE is set to OFF In addition press the Down key to be able to print using the loaded paper REPLACE IMAGING UNIT Imaging unit is out Replace the imaging unit REPLACE X TONER The x toner cartridge is empty This message appears when the QUALITY TONER OUT ACTION menu is set STOP Replace the toner cartridge X TONER MISSING The X toner cartridge is not installed Install a X toner cartridge 132 Status
86. r belt 2 Carefully pull out the imaging unit 92 Cleaning the Printer A CAUTION Position the removed imaging unit as shown in the illustration at the right Be sure to keep the imaging unit horizontal and place it where it will not become dirty Do not leave the imaging unit removed for more than 15 minutes and do not place the removed imaging unit in a location where it would be exposed to direct light such as sunlight Cleaning the Printer 93 4 Clean the laser lens by wiping them with a soft dry cloth 94 Cleaning the Printer 6 Carefully close the top cover Cleaning the Printer 95 Cleaning the Duplex Unit Feed Rollers 1 Turn off the printer and disconnect the power cord and interface cables 2 Open the duplex cover 96 Cleaning the Printer 4 Carefully close the duplex cover Cleaning the Printer 97 Cleaning the Media Feed Rollers for Tray 2 1 Turn off the printer and disconnect the power cord and interface cables 2 Lt the printer off of Tray 2 and temporarily place it on a sturdy flat surface 98 Cleaning the Printer 3 Clean the media feed rollers by wiping them with a soft dry cloth Cleaning the Printer 99 Storing the Printer Note If this printer is not to be used for an extended period of time store the printer with both green fuser
87. r cartridges are defective Remove the toner cartridges and check each for damage If one or more is damaged replace it The imaging unit is defective Remove the imaging unit and check for damage If it is damaged replace it Abnormal areas white black or color appear ina regular pattern The laser lens is dirty Clean the laser lens A toner cartridge may be defective Remove the toner cartridge with the color causing the abnormal image Replace it with a new toner cartridge The imaging unit is defective Remove the imaging unit and check for damage If it is damaged replace it 124 Solving Problems with Printing Quality Symptom Cause Solution Image defects Peet ata Printer The laser lens is dirty Clean the laser lens A toner cartridge may be leaking Remove the toner cartridges and check for damage If it is damaged replace it A toner cartridge may be defective Remove the toner cartridge with the color causing the abnormal image Replace it with a new toner cartridge The imaging unit may be defective Remove the imaging unit and check for damage If it is damaged replace it Lateral lines or bands appear on image The printer is not level Place the printer on a flat hard level surface The media path is dirty with toner Print several sheets and the excess toner should disapp
88. re that you not correct have a duplex unit installed Make sure that you are using correct media m See Media Specifications on page 45 Do not duplex custom sized media envelopes labels postcards thick stock or transparencies H Make sure that you have not mixed media types in Tray 1 Make sure the duplex unit is installed and enabled in the Windows printer driver Properties Configure tab In the printer driver Layout Print on Both Sides choose Double Sided For Pages Sheet on duplexed pages choose Collate only in the driver s Basic Tab Do not set collation in the application With Pages Sheet on multiple copies the output is incorrect Both the driver and the application have been set for collation For Pages Sheet on multiple copies choose Collate only in the driver s Basic Tab Do not set collation in the application You hear unusual noises The printer is not level Place the printer on a flat hard level surface The tray is not installed correctly Remove the tray that you are printing from and reinsert it completely into the printer There is a foreign object stuck inside the printer Turn off the printer and remove the object If you cannot remove it contact Technical Support Solving Other Problems 119 Symptom Cause Solution The web based utility cannot be accessed The CentreWare
89. rs Port 9100 When printing through a network TCP IP port number 9100 can be used to send raw data SMTP SMTP Simple Mail Transfer Protocol is a protocol for sending email This protocol was originally used to send email between servers however currently client email software uses it to send email to servers using POP 12 Network Printing About the Software Software and Documentation CD ROM PostScript Drivers Operating System Use Benefit Windows XP Server 2003 2000 Windows NT 4 0 These drivers give you access to all of the printer features including finishing and advanced layout See also Selecting Driver Options Defaults for Windows on page 17 page 17 es When using Windows Me 98SE use the PPD file for Windows Me 98SE See also Selecting Driver Options Defaults for Windows on A specific PPD file has been prepared for applications such as PageMaker and CorelDRAW that require that a PPD file be specified when printing When specifying a PPD file while printing on Windows XP Server 2003 2000 and NT 4 0 use the specific PPD file provided on the Software and Documentation CD ROM in drivers lt operating_system gt PPD PPD Files Operating System Use Benefit Windows XP Server 2003 2000 Me 98SE NT 4 0 These PPD files allow you to install the printer for a variety of platforms drivers and applications Macintosh OS 9
90. se Postcard 8 5 x 11 0 3 9 x 5 8 215 9 x 279 4 100 0 x 148 0 aga No No Envelope C5 6 4 x 9 0 162 0 x 229 0 1 No Envelope C6 4 5 x 6 4 114 0 x 162 0 1 No Envelope DL 4 3 x 8 7 110 0 x 220 0 1 No Envelope Monarch 3 875 x 7 5 98 4 x 190 5 1 No Envelope 10 4 12 x 9 5 105 0 x 241 0 1 No Thick Stock Glossy Only supported for letter A4 or smaller media Custom Minimum 3 6 x 8 3 92 0 x 210 0 1 No Custom Maximum 8 5 x 14 0 216 0 x 356 0 1 Yes Tray 2 Plain paper only 3 63 x 10 87 in Notes Tray 1 Multipurpose The minimum possible size for duplex printing is 92 0 x 276 0 mm the ranges shown in the above table Bes For custom sizes use the printer driver to specify the settings within Media Specifications Media Types Before purchasing a large quantity of special media do a trial print with the same media and check the print quality Keep media on a flat level surface in its original wrapper until it is time to load it For information about recommended paper and specialty media see the Recommended Media List at www xerox com office 6120support Plain Paper Capacity Tray 1 Up to 200 sheets depending on the paper weight Tray 2 Up to 500 sheets depending on the paper weight Orientation Face up Driver Media Type Plain paper Weight 60 to 90 g m 16 to 24 Ib bond Duplexing See page 45 for supported siz
91. separator levers raised set to the envelope position 100 Storing the Printer Troubleshooting Introduction This chapter provides information to aid you in resolving printer problems you may encounter or at least guide you to the proper sources for help Printing the configuration page Page 102 Preventing media misfeeds Page 103 Understanding the media path Page 104 Clearing media misfeeds Page 105 Solving problems with media misfeeds Page 115 Solving other problems Page 117 Solving problems with printing quality Page 121 Status error and service messages Page 127 Printing a Configuration Page Print a configuration page to verify the printer is configured correctly Press Key Until Display Reads READY PRINTABLE PAGES MENU Menu Select l p CONFIGURATION YES Menu Select The configuration page prints and the printer goes back to READY Menu Select l 102 Introduction Preventing Paper Jams Make sure that Media matches the printer specifications Media is flat especially on the leading edge The printer is on a hard flat level surface You store media in a dry location away from moisture and humidity You remove transparencies from the output tray immediately after printing to avoid static buildup You always adjust the media guides in Tray 1 after inserting the media a guide tha
92. sic Tab The Basic Tab allows you to Specify the orientation of the media Specify the size of the original document Select the output media size Zoom expand reduce documents Specify the paper source Specify the type of media Specify the number of copies Turn on off job collation Save a print job on the printer and print it later Walk Up Features Save a confidential job on the printer and protect it with a password Print a single copy for proofing Send a notification by email when printing is finished Specify user information such as email addresses and passwords To use this feature the printer must have a hard drive installed and enabled Layout Tab The Layout Tab allows you to Print several pages of a document on the same page Pages Sheet printing Specify booklet printing Rotate the print image 180 degrees Specify duplex printing Specify whether or not blank pages are printed PCL printer driver only Adjust the binding margin PCL printer driver only Adjust the printing position PCL printer driver only Cover Page Setting Tab The Cover Page Tab allows you to Print front and back cover pages and separator pages Specify the paper tray that contains the paper for the front and back cover pages and separator pages Selecting Printing Options 21 Overlay Tab Bey Be sure to use overlays with print jobs with a paper size and orientation that matches the overlay form In addition if
93. side of the panel remove the rear panel by gently pulling the left side of the panel toward you then sliding the panel off to the left 4 Attach the mounting pin on the printer controller board Bey Be sure to slide the tab on the hard disk mounting pin to the left during installation Hard Drive 141 5 Attach the spacer to the hard disk controller board battery 7 Reinstall the panel and tighten the screw Bey If you removed the duplex unit in step 1 reinstall it 142 Hard Drive 8 Reconnect all interface cables 9 Reconnect the power cord and turn on the printer 10 Enable the hard disk in the driver For instruction on enabling the hard disk see Selecting Driver Options Defaults for Windows on page 17 Hard Drive 143 Duplex Unit Duplex 2 sided printing can be performed automatically with the duplex unit and enough memory installed See Duplexing on page 72 Installing the Duplex Unit 1 Turn off the printer Bey To ensure the best print quality install the memory module that was shipped with the Duplex Unit before installing the duplex unit For information about installing the memory module see Dual In Line Memory Module DIMM on page 137 144 Duplex Unit 2 Remove the two knockout plates 3 Prepare the duplex unit Bes Before installing the
94. t a part could result in fire or electrical shock If you notice unusual noises or odors 1 2 3 Turn off the printer immediately Disconnect the power cord from the electrical outlet Call an authorized service representative to correct the problem User Safety Summary 151 The power cord is attached to the printer as a plug in device at the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet A WARNING Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so Power should be OFF when performing these installations Except for user installable options there are no parts that you can maintain or service behind these covers Bes Leave the printer on for optimum performance it does not pose a safety hazard The following are hazards to your safety E The power cord is damaged or frayed WR Liquid is spilled into the printer E The printer is exposed to water If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Laser Safety With specific regard to lasers this printer complies with laser product performance standards set by governmental national and international agencies and is certifi
95. t is not properly adjusted can cause poor print quality paper jams and printer damage You load the media printing side up in the tray many manufacturers place an arrow on the end of the wrapper to indicate the printing side Avoid Media that is folded wrinkled or excessively curled Double feeding remove the media and fan the sheets they may be sticking together Fanning transparencies since this causes static Loading more than one type size weight of media in a tray at the same time Overfilling the trays Allowing the output tray to overfill the output tray has a 200 sheet capacity misfeeding may occur if you allow more than 200 sheets of media to accumulate at one time Allowing the output tray to fill with more than a few transparencies Preventing Paper Jams 103 Understanding the Media Path Understanding the printer s media path will help you locate media misfeeds a A O NY Output tray Transfer belt Toner cartridge carousel Imaging unit Tray 1 Tray 2 optional Duplex unit optional O N Oa P WD Fuser 104 Understanding the Media Path Clearing Paper Jams To avoid damage always remove misfed media gently without tearing it Any piece of media left in the printer whether large or small can obstruct the media path and cause further misfeeds Do not reload media that has misfed Note The image is not fixed on
96. the media before the fusing process If you touch the printed surface the toner may stick to your hands so be careful not to touch the printed face when removing the misfed media Make sure not to spill any toner inside the printer WARNING Unfused toner can dirty your hands clothes or anything else it gets on If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool not hot water to rinse the toner off If toner gets on your skin wash it off with cool water and a mild soap A WARNING If you get toner in your eyes wash it out immediately with cool water and consult a doctor If after clearing the media misfeed the misfeed message in the control panel window persists open and close the printer s top cover This should clear the misfeed message Clearing Paper Jams 105 Paper Jam Messages and Clearing Procedures The first column in the following table identifies the jam messages that are displayed on the front panel The second column in the following table identifies which jam procedure can be used to clear each jam Paper Jam Message Page Reference PAPER JAM TRAY 1 Page 107 PAPER JAM FUSER Page 107 PAPER JAM EXIT Page 107 PAPER JAM TRANSFER Page 107 PAPER JAM TRAY 2 Page 111 PAPER JAM DUPLEX Page 114 106 Clearing Paper Jams Clearing a Paper Jam in the Printer 1 Pull the lever
97. vel MAGENTA Settings 1 2 3 4 5 Adjust the density of the magenta toner to one of five levels If 1 is selected the density is at its lightest level If 5 is selected the density is at its darkest level YELLOW Settings 1 2 3 4 5 Adjust the density of the yellow toner to one of five levels If 1 is selected the density is at its lightest level If 5 is selected the density is at its darkest level TRANSFER BELT RESET COUNT Settings YES NO When YES is selected the transfer belt counter is reset Use this setting after you have installed a new transfer belt About the Control Panel 35 CONNECTION SETUP MENU With this menu interface settings can be specified NETWORK SETUP menu Bes Restart the printer after changing settings in the Bey All factory default values are shown in bold NETWORK SETUP TCP IP ENABLE Settings YES NO If YES is selected TCP IP is enabled If NO is selected TCP IP is disabled DHCP BOOTP Settings ON OFF Select whether or not the IP address is automatically acquired If YES is selected the IP address is automatically acquired If NO is selected the IP address is not automatically acquired IP ADDRESS Setting 192 168 1 2 Set the IP address for this printer on the network Use the Up Down Left and Right keys to specify the value If the IP address is manually sp
98. ver Options Defaults for Windows 5 From the Device Options list select an option one at a time and then select Enable or Disable from the Settings drop down list Ees If Printer Memory is selected select 128 MB 256 MB 384 MB or 640 MB according to the installed memory The factory default setting is 128 MB Click Apply Select the default settings for your printer such as the default media format you use on the appropriate tabs 8 Click Apply 9 Click OK Enabling Options for Macintosh If you have options installed enable the options in the driver 1 Use the Printer Setup Utility select the Phaser 6120 printer from the printer list 2 Click the Show Info icon and select Installable Options from the menu 3 Select the options installed on the printer Selecting Printing Options Selecting Printing Preferences Windows Printer preferences control all of your print jobs unless you override them specifically for a job For example if you want to use automatic 2 sided printing for most jobs set this option in printer preferences 1 Click Start select Settings and then click Printers 2 Inthe Printers folder right click the icon for your printer 3 From the popup menu select Printer Preferences or Properties 4 Make selections on the driver tabs and then click the OK button to save your selections ey For more information about Windows printer driver options click the Help button on the pri
99. whether or not menu items are reverted to the previously saved settings If YES is selected the menu items revert to the previously saved settings SERVICE MENU With this menu the service representative can adjust the printer and perform maintenance operations This menu cannot be used by the user 42 About the Control Panel LANGUAGE MENU The display language of the message window can be changed to the required language The available languages are E English Spanish French German Italian Portuguese Dutch Swedish The default setting is English About the Control Panel 43 Using Media 5 Media Specifications What types and sizes of media can load A4 Transparency 8 2x 11 7 210 0 x 297 0 Media Media Size Tray Duplex Inch Millimeter A4 8 2 x 11 7 210 0 x 297 0 1 2 Yes A5 5 9 x 8 3 148 0 x 210 0 1 No B5 JIS 7 2 x 10 1 182 0 x 257 0 1 No B5 ISO 6 9 x 9 8 176 0 x 250 0 1 No Executive 7 25 x 10 5 184 0 x 267 0 1 No Folio 8 3 x 13 0 210 0 x 330 0 1 Yes Foolscap 8 0 x 13 0 203 2 x 330 2 1 Yes Legal 8 5 x 14 0 215 9 x 355 6 1 Yes Government Legal 8 5 x 13 0 216 0 x 330 0 1 Yes Letter 8 5 x 11 0 215 9 x 279 4 1 2 Yes SP Folio 8 5 x 12 69 215 9 x 322 3 1 Yes Government Letter 8 0 x 10 5 203 2 x 266 7 1 No Statement 5 5 x 8 5 140 0 x 216 0 1 No UK Quatro 8 0 x 10 0 203 2 x 254 0 1 No No Letter Transparency Japane
100. y 2 Clearing Paper Jams 113 Clearing a Paper Jam from the Duplex Unit 1 Open the duplex cover Bey Always remove the jammed paper in the feed direction as shown only 3 Close the duplex cover 114 Clearing Paper Jams Solving Problems with Paper Jams es Frequent jams in any area indicate that area should be checked repaired or cleaned Repeated jams may also happen if you re using unsupported print media Symptom Cause Solution Several sheets go through the printer together The front edges of the media are not even Remove the media and even up the front edges and then reload it The media is moist from humidity Remove the moist media and then replace it with new dry media Too much static electricity is present Do not fan transparencies Paper jam message stays on Top cover needs to be opened and closed again to reset the printer Open and close the top cover of the printer again Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed paper Duplex unit jams Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Media Specifications on page 45 Plain paper recycled paper and letter head can be autoduplexed if the duplex unit is installed and the media type is set properly in the driver See

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