Vertical Communications MP5000 Telephone User Manual
Contents
1. CONVERSip EP300 Voice IP Endpoint for MP5000 User Guide CONVERSip EP300 Voice IP Endpoint for MP5000 User Guide Copyright 2004 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice CONVERSip MP5000 EP300 Voice IP Endpoint and EP200 Multime dia IP Endpoint are trademarks of Comdial Corporation All other prod uct names are trademarks of their respective owners First Edition May 2004 GCA70 399 May 04 i This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interf2. 25 3 ANSWERING CALLS ccccccorssessossescescoeserssessesenssessnsoes 27 3 1 Answering a Call in your Pickup 28 3 2 Answering Call While on a 28 4 PROCESSING CALLS wescssscssscscssscsscsestocsssdsonnessensansesdsnases 31 4 1 Muting the Microphones 31 42 Using Cal Hold ores bcc a 31 4 3 Retrieving a Held Call ssnnnesensseessesesssesseseessressessrssees 32 May 04 Comdial vii Contents AA Parking Calls 32 4 4 1 Placing an Outside Call in a Park 33 4 4 2 Retrieving an Outside Call from a Park Orbit 33 4 4 3 Handling Park Recalls 33 4 5 Transferring a 34 4 6 Establishing a Multi Party 35 4 6 1 Ad Hoc Conferences ccccccesccessceeeceteceseceeeeeneeees 35 4 6 2 Meet Me 36 4 7 Forwarding Calls to Another Extension 37 4 8 Using Call 1 amp 37 4 9 Feature Access 38 APPENDIX A SPECIFICATIONS ccsssccssssssscccssscsees 39 viii Comdial May 04 CONVERSip EP300 User 1 INTRODUCTION Before you start using your EP300 take a quick look at its layout The endpoint
3. May 04 Comdial 43 Index Positioning the EP300 10 R recalling parked calls 33 Redialing a Previously Dialed Number 22 Retrieving a Held Call 32 Retrieving an Outside Call from a Park Orbit 33 S speed dial bin calling using 24 speed dial button calling using 23 T Transferring a Call 34 U Using Call Hold 31 Using Call Pickup 37 V volume control 13 44 Comdial May 04 CONVERSip EP300 User 5000 May 04 Comdial 45 GCA70 399 Rev 1 May 04
4. DIAL soft key The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid When the called party answers begin your conversation Note that the system changes the soft key options on your EP300 s LCD once the call connects 22 Comdial May 04 CONVERSip EP300 User 95549000 HULD TRANS 7 When the call is complete press the END soft key hang up the handset or press the SPEAKER button if using the speaker phone option 2 4 Making a Call Using a Speed Dial Button To use a speed dial button to make a call perform the following steps 1 Lift the handset or press the SPEAKER button The system plays the dial tone 2 Press a pre programmed speed dial button 3 The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid 4 When the called party answers begin your conversation 5 When the call is complete press the END soft key hang up the handset or press the SPEAKER button if using the speaker phone option 2 5 Calling the Attendant During the initial system configuration the system installer assigns the extension number for the attendant To call the attendant either dial their unique extension number or you c
5. Some items are password protected and should only be changed by the installer or administrator since doing so could adversely affect the operation of your phone Normal display on your EP300 LCD consists of the date and time on the first line and the soft key labels on the second line Tue Her 20 422 MENU 5TH May 04 Comdial 13 Introduction To enter the configuration menu press the MENU soft key LA Settir ENTER BACK NEXT Press MENU to advance to the next menu choice To select an item press the ENTER soft key To return to the previous level press the BACK soft key To advance to the next item on the current menu press NEXT If the displayed results extend beyond the viewing area of the LCD the soft key functions change to allow you to scroll to the left or right 14 Comdial May 04 CONVERSip EP300 User The following selections are available from the EP300 menu Main Menu Option 1 HW Settings sets the default volume level for the handset speaker headset and ringer gt 1 Handset Volume allows you to set the current volume setting for the handset from 1 to 8 with 8 being the highest The default is level 3 gt 2 Speaker Volume allows you to set the current volume setting for the speaker from 1 to 8 with 8 being the highest The default is level 3 gt 3 Headset Volume allows you to set the current volume setting for the headset fro
6. has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the EP300 the ped estal is in its lowest position flush against the pedestal 10 Comdial 04 CONVERSip EP300 User To adjust the pedestal perform the following tasks 1 Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the EP300 upward with your other hand Supporting Arm a 1 Third Notch For Highest Position 2 Lift the EP300 Telephone upward with one hand and raise the EP300 supporting arms upward with your other hand Pedestal Base Notice there are three sets of notches under the EP300 corresponding to the three positions available 3 When the EP300 is at the desired height select the closest pair of notches and insert the supporting arms in the notches Press down slightly on the EP300 until you feel the supporting arms snap into place Also remember as with any piece of electronic equipment your EP300 may be damaged by contact with liquids So please try to place the EP300 in an area that is free from the danger of spills May 04 Comdial 11 Introduction 1 2 Making the Connections The connectors for attaching your EP300 to the network are located on the underside of the instrument Here you will also find con nectors for attaching the power supply and an optional headset You can also connect a cable from the EP30
7. must use Comdial s voice mail system see your System Administrator for more details To set up a Meet Me conference perform the following steps 1 Dial the conference room mailbox number default 5801 5802 5803 5804 5805 The voice mail transfers the caller into the conference room 2 Ifyou are the first member to join the conference the EP300 plays tone on hold beeps May 04 Comdial 33 Processing Calls 3 4 When a second caller enters the EP300 plays a double beep to announce their entry and you can begin your conversation When additional parties enter the conference the EP300 plays a double beep to announce their arrival all parties in the room can then communicate When all parties are present any endpoint in the conference can press while in the room to lock entrance to the room You can enter again to toggle the lock When the room is locked the EP300 plays a long beep short beep that indicates that the room is locked When the room is unlocked the EP300 plays a short beep long beep that indi cates that the room is unlocked Note For security reasons external lines in the conference room are not permitted to lock the door 34 Comdial May 04 CONVERSip EP300 User MP5000 APPENDIX A SPECIFICATIONS e e e e Technical Data Certifications FCC Part 15 Class B RF emission compliant Safety Approved OSHA Accredited NRTL Nationally Recognized Test
8. 0 to your PC so that both devices can operate with a single network cable The following diagram shows the cable connection locations To Headset To PC To LAN connection Power To Handset Caution Do not connect this jack directly to a central office line Note Some types of network equipment can provide the power for the EP300 instrument through its Ethernet connection In those instances the external power supply is not required 12 Comdial May 04 CONVERSip EP300 User 1 3 Adjusting the Volume Adjusting the volume on the EP300 24 instrument affects the loudness of the speaker handset and headset if equipped Refer to Figure 1 1 for the location of the volume control To adjust the volume during a call perform the following steps 1 Press the volume up or volume down button on the EP300 The EP300 adjusts the volume incrementally each tome you press the button 2 The volume setting remains in affect for the current call only If you want to adjust the volume for all calls you can adjust your default settings by using the LCD menu structure To do so select Menu 1 Hardware Settings gt 1 Handset Volume and set the volume you want to use on all calls The new setting remains in place until you make subsequent adjustments 1 4 Using the LCD Menu The EP300 menu allows you to view or modify the configuration set tings of your EP300 and to view the call activity log
9. Laboratory to UL 60950 and CSA C22 2 60950 Dimensions 9 5 w x 9 25 d x 7 5 h Weight 2 lbs Operating Humidity 90 NC Operating Temperature 0 50 degrees C Power 9VDC 1A 120 VAC external transformer Connectors Network RJ45 Ethernet PC RJ45 Ethernet Handset RJ14 Standard Handset Connector Headset RJ14 Standard Headset Connector Power Center pin May 04 Comdial 39 Specifications e User Interface 2 x 16 character display 24 programmable buttons with tri color LEDs Phone buttons web configurable via MP5000 or MP1000 platforms 7 fixed feature buttons hold transfer conference redial headset speaker mute dial answer 3 soft keys Last calls 10 entries Received calls sent calls Call waiting indication Clock Caller ID Call blocking Up to 5 lines Menu driven user interface Log in log out Speakerphone Full Duplex Presence Presence Indication Compatible with Microsoft Messenger Codecs G711 aLaw uLaw 723 Out of band 2833 40 Comdial May 04 CONVERSip EP300 User MP5000 SIP e RFC3261 compliant UDP and TCP support e MWI events Inband DTMF REFER RFC3525 Installation Static IP provisioning DHCP Daylight saving time time retrieval from server Dynamic field upgradable software Ethernet 2 port with switch included 802 3 10 100 BT half duplex full duplex with autosense Power over LAN s
10. again 4 2 Using Call Hold You can place a call on hold and retrieve it later To place a call on hold perform the following steps 1 While on an active call press the HOLD button on your EP300 The lamp associated with this button blinks 2 The system plays music on hold if equipped to the outside party 3 The lamp extinguishes if the outside party hangs up before you retrieve the call The LCD shows the number of calls on hold instead of the station number CALLS OM HOLD 2 04 Comdial 31 Processing Calls 4 3 Retrieving a Held Call Calls on hold can be retrieved by any endpoint that has a line appearance for the held call 1 Press the SPEAKER button or pick up the handset if privacy is desired 2 Press the flashing HOLD button 3 The system returns the call to your endpoint and the extin guishes the HOLD lamp If multiple calls are on hold at your station the system does not extinguish the hold lamp until you have retrieved all held calls 4 4 Transferring a Call You can answer a call at your EP300 and transfer it to another end point If you first identify the caller to the party receiving the transfer you have made a screened or consultative transfer To screen and transfer a call to another endpoint in the system perform the following steps 1 Receive or place a call from to another party 2 Press the pre programmed TRANSFER button on your EP300 The soft ke
11. an simply press 0 May 04 Comdial 23 Making Calls 24 Comdial May 04 CONVERSip EP300 User 3 ANSWERING CALLS When your station receives an incoming call your EP300 alerts you with an audible and visual indication You will hear a ringing tone from the speaker and the LCD display will provide you with the Caller ID information about the call To answer a call perform the following steps 1 An incoming call rings at your station 9415545000 ANS DEHY 2 Pick up the handset or Press the ANS soft key for handsfree communications You may also press the DENY soft key to send the call to voice mail if activated or return a busy signal to the caller 3 Begin your conversation 4 Hang up the handset or press the SPEAKER button if hands free to end the call 9415545000 PEHY May 04 Comdial 27 Answering Calls 28 Comdial May 04 CONVERSip EP300 User 4 PROCESSING CALLS 4 1 Muting the Microphone You have the option of muting the microphone on the EP300 24 so that the distant party cannot hear any audio from your microphone This setting affects the transmitter of the handset headset and the built in microphone of the EP300 This condition remains in affect until the call is disconnected or you press the button again whichever occurs first To mute the microphone press the MUTE button To restore to normal operation press the MUTE button
12. erence by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help May 04 Comdial iti This Page Intentionally Left Blank Comdial May 04 Revision History Version Changes Date 01 Initial Release 05 17 04 May 04 Comdial May 04 This Page Intentionally Left Blank Comdial vi CONVERSip EP300 User MP5000 TABLE OF CONTENTS 1 TN PRODUC TION 9 1 1 Positioning the EPS OO 10 1 2 Making the Connections 12 1 3 Adjusting the Volume 13 1 4 Using the LCD 13 2 MAKING 19 2 1 Making a Call to Another Extension 19 2 2 Making a Call to an Outside 20 2 3 Redialing a Previously Dialed 22 2 4 Making a Call Using a Speed Dial 23 2 5 Making a Call by Dialing a Speed Dial 24 2 6 Making a Call to a User Name 24 2 7 Calling the
13. form the following steps 1 When you lift the handset or press the SPEAKER button the system plays the dial tone The LCD display prompts you to enter the number you want to call Enter Humber 2 Enter the extension number using the dial pad If you make mistake press the BACK soft key to backspace one digit at a time or CLEAR to erase all digits and cancel May 04 Comdial 19 Making Calls CLEAR 3 Press the DIAL ANSWER button or the DIAL soft key 4 The system begins placing your call You can cancel the call before it is answered by pressing the CLEAR soft key 5 The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid 6 When the called party answers begin speaking 7 When the call is complete hang up the handset or press the SPEAKER button if using the speakerphone 2 2 Making a Call to an Outside Party You can dial outside parties by including the outside line access code before dialing the number 95545000 where 9 15 the access code or by first selecting the outgoing line if you have direct access from a pre programmed button The default access code for outside lines is 9 To dial an external number perform the following steps 1 Lift the handset or press the SPEAKER button The system plays the dial tone 2 Dial t
14. has three soft keys 24 programmable buttons seven fixed function buttons volume up and down buttons an LCD and a standard dial pad soft keys not programmable LCD speaker programmable volume up conference volume down redial headset mute speaker microphone opening dial answer When your new EP300 arrives the system installer unpacks the phone and connects the line cord to a network jack The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls May 04 Comdial 9 Introduction 1 1 Positioning the EP300 You should adjust the position of the EP300 on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your EP300 as a speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to consider include For the microphone to best detect your voice speak within three feet of it and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Place the EP300 on a hard surface and away from table edges Do not place the EP300 in corners or enclosures Do not let obstructions come between you and the microphone The EP300
15. he number preceded by the line access code If you make a mistake press the BACK soft key or CLEAR soft key to re enter the digits 20 Comdial May 04 CONVERSip EP300 User 955945000 3 Press the DIAL soft button or DIAL ANSWR button 4 Ifall outside lines are busy the system plays a fast busy signal indicating that there are no lines available 5 When the called party answers begin your conversation Note that the system changes the soft key options on your EP300 s LCD once the call connects 95549000 HULD TRANS 6 When call is complete press END soft key hang up the handset or press the SPEAKER button if using the speaker phone option May 04 Comdial 21 Making Calls 2 3 Redialing a Previously Dialed Number The system remembers the last ten numbers you dialed If you want to redial any of those numbers press the REDIAL button on the EP300 By pressing the PREV or NEXT soft keys you can scroll through the list of previously called numbers and select the number from the list To redial a previously dialed number perform the following steps 1 Lift the handset or press the SPEAKER button The system plays the dial tone 2 Press the Redial button Observe the LCD display and select the number to dial by pressing the PREV soft key 17 BIEL CLEAR 4 When you have made your selection press
16. m 1 to 8 with 8 being the highest The default is level 3 gt 4 Ring Volume allows you to set the current volume setting for the ringer from 1 to 8 with 8 being the highest The default is level 1 2 Info displays call lists system information and LAN information gt 1 Received Calls displays the last 10 calls received at your EP300 2 Sent Calls displays the last 10 calls placed from your EP300 CONTINUED ON NEXT PAGE May 04 Comdial 15 Introduction Main Menu Option 2 Info continued gt 3 System Info displays the following system information 1 Network Info shows the MAC Address VSP Address DHCP IP Address Net Mask and GW Address gt 2 Codecs shows the default audio format of your EP300 gt 3 Serial Number of your EP300 gt 4 HW Version of your EP300 gt 5 SW Version installed on your EP300 gt 6 Extension assigned to your EP300 gt 7 Prog Buttons allows you to check which programmable buttons are set Some buttons may have been programmed by either the system administrator or the installing technician Build Date shows the time and date of your g last EP300 build CONTINUED ON NEXT PAGE 16 Comdial 04 CONVERSip EP300 User Main Menu Option 2 Info continued 4LAN Info displays the following LAN information 1 Received Pkts shows the network packets received by you
17. r EP300 gt 2 Sent Pkts shows the network packets sent by your EP300 3 Network requires password used to configure the IP address settings gt 1 IP Settings sets the IP address for this station 2 VSP Address 5000 IP address sets the IP address of the 5000 unit CONTINUED ON NEXT PAGE May 04 Comdial 17 Introduction Main Menu Option 4 System used to perform system functions _ _s 1 Tests requires password allows you to perform functional tests gt 2 Change Passwds allows you to change the password for this EP300 gt 3 Factory allows you to restore this EP300 to its factory defaults 4 Download downloads firmware changes gt 5 Register Mode specifies the type of registration gt 6 Register manually registers the phone with the host L gt 7 Restart Phone restarts the EP300 18 Comdial 04 CONVERSip EP300 User 2 MAKING CALLS Comdial s EP300 is based on a technology called Session Initiation Protocol SIP This technology provides new ways to process calls not previously available with standard telephone systems 2 1 Making a Call to Another Extension You can make a call to another extension by dialing the number assigned to that extension or by selecting the name of the intended party from your local address book or contact list To make an intercom call by dialing the extension number per
18. upport amp IEEE 802 3af e May 04 Comdial 41 Specifications 42 Comdial May 04 CONVERSip EP300 User 5000 INDEX A address book calling using 24 Ad Hoc Conferences 35 Adjusting the Volume 13 Answering a Call in your Pickup Group 28 Answering a Call While on a Call 28 Answering Calls 25 27 auto redial 22 call forward 37 call hold 31 call hold retrieval 32 call pickup 37 calling an outside party 20 Calling the Attendant 25 calling using speed dial bin 24 calling using speed dial button 23 calls 19 codes feature access 38 conference 35 conferences ad hoc 35 conferences meet me 36 connections 12 E Establishing a Multi Party Conference 35 F Feature Access Codes 38 Forwarding Calls to Another Extension 37 H Handling Park Recalls 33 hold placing call on 31 Introduction 9 27 L LCD menu structure 15 Making a Call by Dialing a Speed Dial Bin 24 Making a Call to User Name 24 Making a Call to an Outside Party 20 Making a Call Using a Speed Dial Button 23 Making Calls 19 Making the Connections 12 Meet Me Conferences 36 menus on LCD 15 microphone muting 31 multi party conference 35 Muting the Microphone 31 park orbit outside calls 33 park orbit retrieving a call from 33 park recalls 33 Parking Calls 32 pickup groups answering calls in 28 placing a call on hold 31 Placing an Outside Call in a Park Orbit 33
19. y designations reflect the choices available either TRANSfer CONFerence or CLEAR The system automatically places the outside party on hold 3 Enter the extension to which you want to send the call and press the DIAL button 4 When the new party answers announce the call 5 If the new party accepts the call press the TRANS soft key 6 If the new party rejects the call press the HOLD button to retrieve the call 32 Comdial May 04 CONVERSip EP300 User If you transfer the call without first announcing it you have made an un screened or blind transfer To transfer an un screened call to another system endpoint perform the following steps 1 While on a call press the pre programmed TRANS soft key or TRANS CONF button on your EP300 The system automatically places the outside party on hold 2 Enter the number for the intended destination and press the Dial button on your EP300 3 Press the TRANS soft key to transfer the call If the other party answers the system connects the transferred call to that party If the other party does not answer the call follows the no answer forward condition of the target destina tion 4 5 Establishing a Multi Party Conference You may wish to create a conference call with other parties 4 5 1 MEET ME CONFERENCES A Meet Me conference is established when all participants dial a code to enter the conference room If you want to use Meet Me con ferences your system
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