Toshiba B-SP2D Printer User Manual
Contents
1. 10 1 CLEANING To help retain the high quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily 1 Turn offthe printer open the battery cover and remove the battery pack 2 Openthe media cover 3 Remove the media roll from the printer 10 1 10 GENERAL MAINTENANCE EO1 33038 10 1 CLEANING 4 Cleanthe printhead element with a print head cleaner cotton swab or soft cloth slightly moistened with ethyl alcohol NOTE Please purchase the print head cleaner P No 24089500013 from your authorised TOSHIBA TEC service representative Soft Cloth Cutter Print Head Element 5 5 Wipe the cutter platen and strip roller with soft cloth moistened with ethyl alcohol Remove dustorforeign substances from the internal parts ofthe printer if any 6 Remove paper particles or stains from the feed gap sensor black mark feed gap sensor and the strip batch sensor with a soft cloth Strip Batch Black Mark Feed Sensor Gap Sensor Strip Roller_ Feed Gap Sensor 10 2 10 GENERAL MAINTENANCE EO1 33038 10 2 COVERS 10 2 COVERS 1 Turn offthe power open the battery cover and remove the battery pack 2 The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NOTE Cleantheprintercover with anelectrostaticfree cleanerforauto2. With black mark 10 0 507 0 No black mark Variable B Label Receipt length 7 0 160 0 10 0 60 0 7 0 500 0 Variable Backing paper width 28 31 34 37 40 43 46 49 52 55 5840 5 NOTE2 D Media width 25 0 55 0 0 3 28 31 34 37 40 43 46 49 52 55 58 0 5 0 2 Gap black mark length 3 0 7 0 3 0 7 0 Distance between the label edge and the backing paper edge 1 5 7 0 Effective print width 48 0 Effective print length 7 0 160 0 7 0 60 0 7 0 500 0 Variable CD Margin 1 0 gap 7 mm 5 0 gap 3 mm Outer roll diameter 236 max Roll direction NOTES Either is acceptable 1 Do not use the media other than the above to ensure print quality and print head life 2 28 0 mm and 31 0 mm are not applicable to the media rolled outside 3 This specification is applicable only to the media rolled inside For media rolled outside the specification is 31 0 mm 55 0 mm 3 APPEARANCE EO1 33038 3 1 FRONT VIEW 3 APPEARANCE 3 1 FRONT VIEW IrDA Interface Window Power Button FEED Button Battery Cover Status Indicator Media Cover Cutter Backing Paper Media Cover Outlet Rel elease Catch Media Outlet Serial Interface Connector Cable Band GH20 model only GH20 model only Cable Clamp Securing Hole GH20 model only 3
3. Price Font NW7 EAN 8 EAN 13 JAN 8 JAN 13 UPC A UPC E CODE 39 Interleaved 2 of 5 EAN128 CODE128 MSI RSS Customer Bar Code QR Code PDF417 Data Matrix Maxicode Micro PDF417 2 SPECIFICATIONS EO1 33038 2 2 SERIAL INTERFACE RS 232C Description Interface GH20 model IrDA RS 232C GH30 model IrDA Bluetooth GH40 model IrDA Wireless LAN Powersource Lithium ion battery 7 4V 1400mA nominal NOTES 1 Print speed automatically changes depending on the operating temperature head temperature and battery voltage 2 Some fonts and bar codes are not available depending on the print mode 3 Some two dimensional codes are not available depending on the print mode 2 2 SERIAL INTERFACE RS 232C The following specification is applicable only to the GH20 model Baudrate 9600 115 200 bps Protocol XON XOFF 8 bit data Even parity Non parity Start bit 1 bit Stop bit 1 bit Signals TXD RXD 2 3 BLUETOOTH INTERFACE The following specification is applicable only to the GH30 model Description Bluetooth V1 1 Serial Port Profile Radio class Class 2 Communication method Bi directional Half duplex Communicating distance 3m 360 degrees angle Data code JIS 8 code Shift JIS code Transmission control Credit Based Flow Control Operating mode Slave mode 2 2 2 SPECIFICATIONS EO1 33038 2 4 WIRELESS LAN INTERFACE 2 4 WIRELESS LAN INTERFACE The following specification is appl
4. e Avoid continuous exposure to direct sunlight or high temperature as this may cause fire Donotremove covers or modify the machine by yourself Doing so may cause fire or electric shock e Avoid water operation with wethands orcleaning with a moistened cloth Failure to do this may cause fire or electric shock Do not wipe the machine with a cloth moistened with thinner or other volatile solvent as this may cause fire or electric shock e Usethe specified battery only Failure to do this may cause fire or electric shock e Danger of explosion if the battery is incorrectly replaced Replace the battery only with TOSHIBA TEC CORPORATION Battery Pack Model B SP2D BT 7 4 V 1400 mAh Li ion Discard used batteries according to the manufacturer s instruction ATTENTION Il ya denger d explosion s il ya remplacement incorrect de la batterrie Remplacer uniquement avec une batterie du m me type ou d un type quivalent recommand par le constructeur Mettre au rebutles batteries usag es conform mentaux instructions du fabricant e Donotdisassemble and modify the battery because ithas a protection unitinit Doing so may break the protection unit causing the battery to heat up burst or burn e Ifthe battery gets wet dry itcompletely Using a wet battery may cause fire or electric shock V Safety Precautions EO1 33038 Beaware ofthe following precautions when using batteries Otherwise they could heat up burst or b
5. accept any interference including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment that is installed outdoors is subject to licensing For safety Do not use this product in locations where use may be forbidden for example in an aeroplane or a hospital If you do not know the forbidden areas please refer to and follow the airline company or medical institution guidelines Flight instrument or medical equipment may be affected causing a serious accident Since this product uses extremely low power compared with mobile phones it cannot possibly interfere the pacemakers and defibrillators However if the use of this product should be likely to have affected the pacemaker or defibrillator immediately stop using the product and contact your TOSHIBA TEC sales agent Safety Precautions EO1 33038 Do not disassemble modify or repair the product Doing so may cause injury Also modification is against the Laws and Regulations for Radio Equipment Please ask your TOSHIBA TEC sales agent for repair Precaution in use This product communicates with other devices by radio Depending on the installation location orientation environment etc its communication performance may deteriorate or devices installed near by may be affected Keep away from a microwave
6. action Replace the battery with afully charged one The battery life is expired Replace the battery with anew one which has beenfully charged IrDA communication cannotbe used The printer power is not turnedon Turn on the power The printer is apart from the PC or handy terminal for over 10cm Move the printer closer within 10cm The printer is not positionedina communicable angle Move the printer to the proper position Direct sunlight is coming into the IrDA interface window Avoid direct sunlight The IrDA interface window is dirty Clean the IrDA interface window The serialinterface cable is connected GH20 model only Disconnectthe serial interface cable from the printer The printer is communi cating with the PC or handy terminal by the Bluetooth GH30 model only Terminate the Bluetooth communication 11 TROUBLESHOOTING Other problems IrDA communication cannotbe used The communication modeis incorrect EO1 33038 11 TROUBLESHOOTING Corrective action Sendthe correct communication mode The printer ID is incorrect Setthe correct printer ID onthe PC or handy terminal The IrDA interface window faces improper direction Move the printer so that the IrDA interface window faces the PC s orhandy terminal s one The print mode is incorrect Correct the print mode The transmission rat
7. be attached both horizontally and vertically Belt Holder SMW 3x8 Screw 7 NOTE Whenattaching the belt holder horizontally the printer s upper side should be positioned upside 2 Insertthe belt holder into your belt and lower the printer to secure it to your waist 6 1 7 CONNECTING THE SERIAL INTERFACE CABLE EO1 33038 7 CONNECTING THE SERIAL INTERFACE CABLE 7 CONNECTING THE SERIAL INTERFACE CABLE GH20 model only 1 Turn off the printer 2 Place the printer upside down and connectthe serial interface cable to the printer 3 Secure the serial interface cable tightly to the printer with the cable band Then fold back the cable band s end and insert it into any of the openings ofthe band NOTE If the serial interface cable is still loose wind it around the cable band one time as shown below Serial Interface Cable Cable Band 7 CONNECTING THE SERIAL INTERFACE CABLE EO1 33038 7 CONNECTING THE SERIAL INTERFACE CABLE 4 Secure the serial interface cable to the printer with the enclosed cable clamp and SMW 3x8 screw as shown in the picture below NOTE Allow the cable between the connector and the cable clamp to slack Failure to do this may damage the internal wire or connector terminal 5 Putthe enclosedferrite core on the serial interface cable between the connector and the cable clamp Ferrite Core Serial Interface Cable SMW 3x8 Screw Cable Clamp NOTE Usethe serial interface ca
8. 8 Screw 1 pc GH20 dd only GH20 model only e ep 9 1 2 2 SPECIFICATIONS EO1 33038 2 1 PRINTER 2 SPECIFICATIONS 2 1 PRINTER Dimensions Weight Operating Temperature Operating humidity Print mode Print head Print method Print head dot density Print speed Effective print width Font NOTE 2 Outline Font NoTE2 Bar code types 2 dimensional 7 3 Description GH20 30 model 114mm W x 91mm H x 44mm D GH40 model 114mm W x 101mm H x 44mm D GH20 30 model Approx 380 g Including a battery GH40 model Approx 410 g Including a battery 5 C to 40 C 25 to 85 RH No condensation Batch mode Strip mode Thermal print head Thermal direct 8 dots mm 203 dpi 12 5 mm sec to 80 mm sec NOTE 1 48 mm Standard characters and characters under bar codes 12x24 dots Bold characters 48x96 dots Writable characters 16x16 dots 24x24 dots Price Font1 16x40 dots Price Font2 32x48 dots Letter Gothic 14 3 point Presentation 27 point Helvetica Medium 9 15 18 point Helvetica bold 18 21 point Helvetica Italic 18 point Times New Roman Medium 12 15 point Times New Roman Bold 15 18 21 point Times New Roman Italic 18 point Prestige Elite Medium 10 5 point Prestige Elite Bold 15 point Courier Medium 15 point Courier Bold 18 point OCR A 12 point OCR B 12 point GOTHIC725 Black 6 point TEC Font1 TEC Font1 Proportional
9. APPEARANCE EO1 33038 3 2 INTERIOR 3 2 INTERIOR Strip Batch Sensor Feed Gap Sensor Strip Roller Z Platen PrintHead BlackMark FeedGap Sensor 3 3 OPERATION PANEL FEED Button When this button is pressed the printer issues the same label as the one issued last The function of this button differs depending on the print mode Status Indicator Red Orange Green The status indicator indicates the printer status for example lights when the poweris turned on or blinks when an error has occurred For details referto Section 11 Troubleshooting Power Button A push power switch Toturn on the power press this switch once To turn off the power press and hold this switch for about 2 seconds The power will automatically turn off when the specified idle time selectable from 1 5 30 and 120 minutes has passed To turn on the power again press this button The time can be selected on the PC Period of time when no operation is performed or no data is sent from the PC 3 2 4 INSTALLING THE PRINTER EO1 33038 4 1 LOADING THE BATTERY 4 INSTALLING THE PRINTER 4 1 LOADING THE BATTERY 1 Be sure to turn OFF the printer before loading the battery 2 Use the B SP2D BT lithium ion battery pack only And to charge the B SP2D BT battery pack be sure to use the optional B SP2D CHG battery charger or B SP2D CHG5 5 slot battery charger Failure to do this may cause explosion combustion or heat 3 If the battery pack leak
10. Communication performance may deteriorate or a communication error may occur due to the radio emitted from a microwave Since the Bluetooth and wireless LAN use the same radio frequency band each radio wave may interfere with each other when they are used at the same time causing a deterioration of communication performance or a disconnection of network If there is any problem with connection please stop using either Bluetooth or wireless LAN Do not use the product on a metal table or near a metal object Communication performance may be deteriorated TEC BTM Specification e Bluetooth class 2 Built in protocol stack activated by Bluetooth V1 1 serial port profile e Operating temperature 5 to 50 C 25 to 85 RH No condensation Dimensions 38 1 mm W x 25 4 mm H x 7 mm D TEC WLM Specification Built in IEEE802 Part 11b 802 11b e Operating temperature 5 to 50 C 25 to 85 RH No condensation Dimensions 67 8 mm W x 36 8 mm H x 7 5 mm D Safety Precautions EO1 33038 Changes or modifications not expressly approved by manufacturer for compliance could voidthe user s authority to operate the equipment CAUTION 1 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover 2 Donottouch moving parts To reduce the risk that fingers jewellery clothing etc be drawn into the moving parts turn off the power switch to stop movement Safety Summary Personal safety i
11. G Otherproblems Wireless LAN communication cannot be used GH40 model only The printer power is not turnedon EO1 33038 11 TROUBLESHOOTING Corrective action Turn on the power The printer is posi tioned out of communi cation range Move the printer closer tothe position where the communication is possible Obstacle blocks the radio wave Avoid locations where there is any obstacle between the printer and the access point PC or handy terminal The operating areais subject to noise or interference Avoid such locations The printer address is not correctly set on the PC orhandy terminal Set the correct printer address The channel of the access point the PC or handy terminal is not correctly set Use the channel which does not interfere the adjacentaccess points The print mode is incorrect Correct the print mode 11 TROUBLESHOOTING Other problems Print failure The print head is dirty EO1 33038 11 TROUBLESHOOTING Corrective action Cleanthe print head The media is discol oured Replace the media roll with a new one Un specified media is used Replace the media roll with the proper one The media cover release catches are not locked completely Closethe media cover sothatthe media cover release catches snap backinto position Blurred print Un specified media is used Replace the media
12. R OUTSIDE WOUND PAPER 4 5 LOADING THE MEDIA esee 5 1 SECURING THE PRINTER TO YOUR WAIST 6 1 EO1 33038 7 CONNECTING THE SERIAL INTERFACE CABLE 7 1 8 ISSUING THE MEDIA ttn 8 1 9 CARE HANDLING OF THE MEDIA 9 1 10 GENERAL MAINTENANCE 10 1 jecur 10 1 10 2 COVERS enero 10 3 10 3 REMOVING JAMMED MEDIA 10 3 11 TROUBLESHOOTING u teretes 11 1 CAUTION 1 This manual may not be copied in whole or in part without the prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorised Service representative with regard to any queries you may have in this manual 1 INTRODUCTION EO1 33038 1 INTRODUCTION 1 INTRODUCTION Thank you for purchasing the TEC B SP2D series portable printer This printer displays its high performance with extraordinarily high speed printing up to 80 mm sec It has a considerably compact and light body 44 mmin height 114 mm in width and 91 in depth weighing about 380 g For the GH40 model 101 mm in depth and 410 g in weight Besides the RS 232C IrDA Bluetooth and wireless LAN which require no cable for data transmission between a handy terminal and the printer are adopted as data communication method Owing to alow power consumption de
13. TEC TEC Portable Printer B SP2D SERIES TOSHIBA TEC CORPORATION CE Compliance for EU only This product complies with the requirements of EMC Low Voltage and R amp TTE Directives including their amendments FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte to
14. ble model CABLE SP2D S or equivalent which meets the following specifications 1 2 m long Shield type When in use the enclosed ferrite core is attached Printer side connector is 8 pin Male MINI DIN type 7 2 8 ISSUING THE MEDIA EO1 33038 8 ISSUING THE MEDIA 8 ISSUING THE MEDIA NOTES 1 Radio communication between a handy terminal and the B SP2D printer is guaranteed when the handy terminal is in the operator s hand and the printer is secured at the waist Proper radio communication may not be obtained when used on other conditions and in areas subject to noise and radio interference 2 Besuretodisconnectthe RS 232C interface cable from the printer before performing IrDA communication 3 IrDA is available on the condition indicated below The following performance is obtained under fluorescent light max 1000 Ix Care must be taken to prevent the direct sunlight or intensive light from coming into the IrDA interface window Failure to do this may cause a communication failure Handy Terminal Handy Printer Terminal max 10 cm max 10 cm Printer 4 Inthe case of Bluetooth communication make sure that there is nothing to block the radio between the printer and the PC or hanay terminal Failure to do this may cause a communication failure 8 1 8 ISSUING THE MEDIA EO1 33038 8 ISSUING THE MEDIA 1 Turn on the printer NOTES 1 Fo
15. ccurred Open the media cover and close it again Ifthe error occurs again remove the battery pack and ask TOSHIBA TEC representative for repair 11 1 11 TROUBLESHOOTING tatus Indicator There is insufficient area in the flash ROM EO1 33038 11 TROUBLESHOOTING Corrective action Open the media cover and close it again Erasethe data The print mode is not selected correctly Open the media cover and close it again Sendthe correct print mode from the PC or handy terminal The battery voltage is low Turn off the printer and replace the battery with a fully charged one The battery is nearly end Replace the battery with a fully charged one as soon as possible The printer is printing orcommunicating with the PC orhandy terminal Wait until the printer finishes printing or communicating Other problems The power is on This is not a failure or an error Corrective action The printer power does notturn on by pressing the power switch The battery pack is not loaded Loada fully charged battery pack In spite of using a fully charged battery itdoes notlastlong The battery life is expired Replace the battery witha new one which has been fully charged 11 TROUBLESHOOTING Other problems The printer stops printing each time one label is issued The battery is nearly end EO1 33038 11 TROUBLESHOOTING Corrective
16. e is incorrect Correctthe transmission rate Serialinterface communication cannot be used GH20 model only The printer power is not turnedon Turn on the power The serial interface cable is not connected Firmly connect the serial interface cable The print mode is incorrect Correct the print mode The transmission rate is incorrect Correctthe transmission rate 11 TROUBLESHOOTING Otherproblems Inquiriescannotbe made by the Bluetooth GH30 model only The printer power is not turnedon EO1 33038 11 TROUBLESHOOTING Corrective action Turn on the power The printer is posi tioned out of communi cation range Movethe printer closer within 3 m The operating area is subject to noise or interference Avoid such locations One minute has passed sincethe printer power wasturned on Makean inquiry within one minute after power on Bluetooth communica tion cannot be used GH30 model only The printer power is not turnedon Turn on the power The printer is posi tioned out of communi cation range Move the printer closer within 3 m The operating area is subject to noise or interference Avoid such locations The printer address is not correctly set on the PCorhandy terminal Setthe correct printer address The print mode is incorrect Correctthe print mode 11 TROUBLESHOOTIN
17. edge ofthe label roll into the media outlet 2 Close the media cover completely Make sure that the media cover release catches snap back into position Media Cover Release Catch Media Cover Release Catch 3 Whenthelabelortaghas been loaded in the power on state the label or tag will be automatically fed to adjust the print start position only when the black mark or feed gap sensor is selected Receipt paper will not be fed automatically 5 2 5 LOADING THE MEDIA EO1 33038 5 LOADING THE MEDIA e Strip issue 1 Unrollthe label roll a little and remove a label 2 Close the media cover completely Make sure that the media cover release catches snap back into position Media Cover Release Catch Media Cover Release Catch 3 Whenthe label has been loaded in the power on state the label will be automatically fed to adjustthe print start position only when the feed gap sensoris selected NOTE Be sure to take up any slack in the media roll before closing the media cover An incompletely closed cover will cause a media skew print position misalignment poor print quality paper jam etc 5 8 6 SECURING THE PRINTER TO YOUR WAIST EO1 33038 6 SECURING THE PRINTER TO YOUR WAIST 6 SECURING THE PRINTER TO YOUR WAIST CAUTION Care should be taken not to drop the printer when securing it to your waist 1 Attach the enclosed belt holder to the printer back with the two SMW 3x8 screws Itcan
18. edia Guide 1 Media Holder 4 4 4 INSTALLING THE PRINTER EO1 33038 4 3 INSTALLING THE MEDIA GUIDE FOR OUTSIDE WOUND PAPER 4 3 INSTALLING THE MEDIA GUIDE FOR OUTSIDE WOUND PAPER Either roll direction is acceptable on this printer 2 lt Outside wound paper Inside wound paper However when using the outside wound paper itis necessary to fitthe media guide for outside wound paper Without this part a paper jam may occur When fitting the media guide for outside wound paper insert it into the slits of the printer NOTES 1 When using outside wound paperthat is 34 to 55mm wide first fit the media guides and then the media guide for outside wound paper 2 Do not fit the media guide for outside wound paper when using an inside wound paper Media Guide for Outside Wound Paper Slit 5 LOADING THE MEDIA EO1 33038 5 LOADING THE MEDIA 5 LOADING THE MEDIA A cutter is attached to the inside of the media cover Care should be taken notto injure your hand with the cutter when opening the cover This printer prints both labels and receipts When loading the media you do not have to turn off the power 1 Slidethe media cover release catches inside and open the media cover Media Cover Release Catch 2 Putalabel roll ora receipt roll into the media holder unit in the orientation asshownbelow 5 1 5 LOADING THE MEDIA EO1 33038 5 LOADING THE MEDIA e Batch issue 1 Insertthe leading
19. es not light at all there may be one of the following problems The battery pack is not loaded The battery is almost dead The battery has been excessively discharged The printer is faulty 4 2 4 INSTALLING THE PRINTER EO1 33038 4 2 INSTALLING THE MEDIA GUIDE 4 2 INSTALLING THE MEDIA GUIDE A cutter is attached to the inside of the media cover Care should be taken notto injure your hand with the cutter when opening the cover NOTE The media guides are not required for a 58 mm wide media roll 1 Slide the media cover release catches inside and open the media cover Media Cover Media Cover Release Catch 2 Fitone media guide into the media holder s edge of the operation panel side and the other one into a groove which corresponds to the width of media to be used First insert side 1 then 2 until it snaps in position NOTE Be sure to fit the media guide in parallel with the grooves Media Guide 2 Operation Panel Side Media Holder 4 INSTALLING THE PRINTER EO1 33038 4 2 INSTALLING THE MEDIA GUIDE NOTE When using a 55 mm wide media roll attach the media guides to both edges of the media holder When using a meida roll which is narrower than 55 mm move only the media guide on the printer s bottom side opposite side to the operation panel The position of the media guide of the operation panel side is fixed 3 Toremove the media guide first unhook side 1 and then 2 M
20. icable only to the GH40 model Item Description Communication method Supporting print protocol Communicable distance Clientprotocol Security protocol Flow control Antenna Parameter setting IEEE802 11b Socket LPR 100 m When there is no obstacle DHCP WINS WEP 40 bits 104 bits MD5 EAP TCP IP Built in Via HTTP via IrDA 2 5 IrDA INTERFACE Item Description Type Transmission speed Communicable distance Peak wavelength of the infrared ray Communicable angle Ambientlight immunity Protocol Data code Error detection Transmission protocol Physical layer conforming to IIDA SIR V1 2 Low Power 9 600 115 200 bps 0 1mmax 870nm x15degrees max 1 000 Ix max under a fluorescent lamp or incandescentlamp Start stop synchronisation Half duplex transmission Start bit 1 bit Stop bit 1 bit 8 bit data Non parity JIS 8 code Packed BCD code Shift JIS code CRC 16 bits Generating polynomial X16 X12 X5 1 TEC Protocol Ir COMM 9 WIRE 2 SPECIFICATIONS EO1 33038 2 6 BATTERY 2 6 BATTERY Type Lithium ion battery DC 7 4V Voltage Capacity 1400mAh 2 4 2 SPECIFICATIONS EO1 33038 2 7 MEDIA 2 7 MEDIA Label Tag Receipt Black Mark on reverse side 2 SPECIFICATIONS ma Media 9 Label Receipt pitch Label Tag Receipt EO1 33038 2 7 MEDIA Unit mm Receipt Batch mode Strip mode 10 0 167 0 13 0 67 0
21. mated office equipment 10 3 REMOVING JAMMED MEDIA Turn off the printer Openthe media cover Remove the media roll from the printer Remove the jammed media DO NOT USE any sharp implementortool as these could damagethe printer 5 Clean the print head and platen then remove any further dust or foreign substances Q N 10 3 11 TROUBLESHOOTING EO1 33038 11 TROUBLESHOOTING 11 TROUBLESHOOTING Ifyou cannot solve a problem with the following solutions do not attempt to repair it by yourself Turn off the printer then contact your TOSHIBA TEC representative for assistance When a problem occurs during operation the status indicator will blink or light Refertothefollowing troubleshooting guide andtake corrective action Status Indicator Media end Corrective action Loadanew media roll The media cover is open Closethe media cover completely The printer is jammed with media Turn off the printer remove the jammed media and re load the media roll correctly The printhead element is broken Contact a TOSHIBA TEC service representative for repair The print head temperature reached the upper limit of the operating temperature Open the media cover and allow the print head to cool Acommunication error occurred Check that the interface cable is connected firmly Check the communication parameters Flash ROM write error or erase error o
22. n handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual and written inside or outside of the printer should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs to this equipment If a fault occurs that cannotbe rectified using the procedures described in this manual turn off the power then contact your authorised TOSHIBA TEC representative forassistance Safety Precautions This Owner s Manual and the products machines which you have purchased contain indications which should be observed in order to use the machines safely and preventharm to yourself and others and damage to property The meanings of these indications and symbols are given below Read these indications and become familiar with their contents before reading this Owner s Manual iv Safety Precautions EO1 33038 This indicates that there is the risk of death or N WARNING serious injury if the machines are handled improperly or contrary to this indication e f water or any other liquid enters the machine turn off the power Continuous use of the machine under such conditions may cause fire or electric shock Ifthe enclosure is damaged when dropped or subject to shock turn offthe power Continuous use of the machine under such conditions may cause fire or electric shock
23. ne each time the FEED button is pressed Before issuing the nextlabel remove the printed label This operation differs depending on the print mode NOTE Trim off the backing paper coming from the backing paper outlet e When issuing a receipt press the FEED button after printed to feed it to the position where it is easily cut Each time the FEED button is pressed the receipt is fed for 20 mm 4 Trim off the printed media upward or downward with the cutter NOTE Donotpull the media toward the feed direction as this will misalign the print position of the next media 8 4 9 CARE HANDLING OF THE MEDIA EO1 33038 9 CARE HANDLING OF THE MEDIA 9 CARE HANDLING OF THE MEDIA CAUTION Besure toreadcarefullyandunderstandthe Supply Manual Use only media thatmeets specified requirements Use of non specified media may shorten the head life and result in problems with bar code readability or print quality All media should be handled with care to avoid any damage to the media or printer Read the following guideline carefully e Donotstorethe mediaforlongerthan the manufactures recommended shelf life e Store media rolls on the flat end do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality e Storethe media in plastic bags and always reseal after opening Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten
24. ountries or areas Japan USA Canada Austria Belgium Denmark Finland France Germany Greece Italy Ireland Luxembourg Portugal Spain Sweden The Netherlands United Kingdom Australia New Zealand Mexico Switzerland Norway Iceland Hungary Liechtenstein Applicable only to the Bluetooth Module For Europe C 0682 Hereby TOSHIBA TEC CORPORATION declares that this TEC BTM is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC This equipment uses a radio frequency band that has not been harmonised throughout all EU and EFTA countries and can be used in the following countries Austria Belgium Denmark Finland France Germany Greece Italy Ireland Luxembourg Portugal Spain Sweden The Netherlands United Kingdom Switzerland Norway Iceland Hungary Liechtenstein Safety Precautions EO1 33038 For USA This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modification not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment For Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must
25. roll with the proper one The battery life is expired Replace the battery with a new one which has been fully charged The printer receives print data but does not print The status indicator lights or blinks in red Clear the error The media is not loaded correctly Re load the media correctly TEC TOSHIBA TEC CORPORATION 3
26. rthe GH30 model pressing and holding the power button causes the printer to automatically issue a label on which the bar code indicating the Bluetooth device adaress is printed 01cc400e7b 2 Forthe GH40 model pressing and holding the power button causes the printerto automatically issue a label on which the parameters regarding the wireless LAN such as IP address MAC address ESS ID etc are printed RF LAN PARAMS TYPE EU IP Address gt 172 018 000 010 LPD ON GU 192 168 000 001 DHCP OFF SUB 255 255 000 0003 ICON ADH SOCK ON 7 08000 AUTH OPEN WEP OFF SECUCOFF 1 01 WINS OFF 192 168 010 001 HOST OO10C61CCE45 ESS ID ESSID TOSHIBATEC MAC Address 0010 61 4 IP Address HINT III 00001 8 ISSUING THE MEDIA EO1 33038 8 ISSUING THE MEDIA 2 Senddatafromthe handy terminalto the printer Regarding the operation ofthe handy terminal please refertothe handy terminal s operating manual IrDA Communication Sample 8 ISSUING THE MEDIA EO1 33038 8 ISSUING THE MEDIA 3 Issuingmedia e Whenissuingthe labels in batch mode the number of labels can be specified To re issue the labels press the FEED button This operation differs depending on the print mode e Whenissuingthe labels in strip mode the printer prints labels one by o
27. s liquid or gives out smoke or bad smell immediately stop using it and keep it away from fire Failure to do this may cause explosion or combustion 4 Inthe United States used lithium ion batteries should be returned to the store where you bought the machine USA only 5 LITHIUM ION BATTERY DISPOSE OF PROPERLY Caution Do not handle damaged or leaking lithium ion battery NOTE Regarding the charging procedure refer to the Owner s Manual of the B SP2D CHG or B SP2D CHG5 1 Firstslide the battery cover 1 and then open the battery cover 2 2 1S Battery Cover 4 1 4 INSTALLING THE PRINTER EO1 33038 4 1 LOADING THE BATTERY 2 Loadafully charged battery into the printer with the electrode facing down NOTE Load the battery in the correct orientation as indicated in the following picture Battery Pack T x 3 Close the battery cover completely NOTES 1 Ifthe battery coveris notcompletely closed the battery pack may drop from the printer while it is carried causing injury 2 Be careful not to apply excessive force to the battery cover when it is opened as this may break the battery cover E Battery status indication at the power on time Fully charged Flashes in red for a few seconds and then lights in green Batterynearend Flashes in red for a few seconds and then lights in orange Low battery Flashes in red for a few seconds and then lights in red If the status indicator do
28. sign and use of a chargeable lithium ion battery as a power source this printer can issue max 650 pieces of 40 mm pitch labels with a fully charged battery The number of labels varies depending on the operating environment print condition etc An automatic power off function allows obtaining the battery driving time to the maximum There are four choices ofthe setting time 1 minute 5 minutes 30 minutes and 120 minutes Loading a label roll is very simple just put a label roll into the printer and close the media cover A belt holder provided on the rear of the printer enables the printer to be held hands free at your waist for improved productivity This manual contains general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 4 1 INTRODUCTION EO1 33038 1 1 APPLICABLE MODEL 1 1 APPLICABLE MODEL e B SP2D Series Model name description B SP2D GH20 QM L_ Destination Interface 20 IrDA RS 232C 30 IrDA Bluetooth 40 IrDA Wireless LAN Print mode H Batch Strip mode Dot density of the print head G 8 dots mm 1 2 ACCESSORIES Owner s Manual 1 copy Battery 1 pc Media Guide 2 pcs Belt Holder 1 pc Media Guide for Outside Cable Clamp 1 pc Wound Paper 1 pc GH20 model only SMW 3x8 Screw 2 pcs Ferrite Core 1 pc SMW 3x
29. the print head life e Storethe media in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas e Thethermal paper used for direct thermal printing must not have specifications which exceed Ca 800 ppm Na 800 ppm K 800 ppm and Cl 600 ppm e Someinkusedon pre printed labels may contain components which shorten the print head s product life Do not use labels pre printed with ink which contains hard substances such as carbonic calcium CaCO and kaolin ALO 2SiO 2 0 For further information please contact your local distributor or your media manufacturer 9 1 10 GENERAL MAINTENANCE EO1 33038 10 1 CLEANING 10 GENERAL MAINTENANCE 1 Be sure to turn off the printer and remove the battery pack prior to performinganymaintenance 2 DO NOT POUR WATER directly onto the printer 3 Care should be taken not to injure your hand with the cutter when cleaning CAUTION Do nottouch the print head element with bare hands as static may damage the print head Donotuse any tool that may damage the print head Neveruse the volatile solvents such as thinner or benzene for cleaning as this may damage the sensor window causing a paper feed error o machine failure DONOT APPLY cleaner or detergent directly onto any cover or panel DO NOT clean the covers with alcohol as it may cause them to discolour lose their shape or develop structural weakness
30. urn W Donotthrowthe battery into fire or heatitwith a microwave or oven etc W Donotloadthe battery with the electrodes reversed W Donotconnectthe electrodes with metal objects like wire Do not carry orstorethe battery along with metal objects such as necklaces hairpins etc Do not stick a needle into hammer step on or drop the battery Do not solder the battery Do not leave the battery where the temperature is more than 60 centigrade such as inside a car or in direct sunlight This indicates that there is the risk of personal injury CAUTION or damage to objects if the machines are improperly handled contrary to this indication e Keep away from flame or other sources of heat Failure to do this may cause fire or machine failure Donotdrop or shock the machine as this may cause machine failure e During lightning turn off and keep away from the machine because of danger of electric shock and machine failure e Avoidlocations subjectto rapid change in temperature as this causes condensation causing electric shock or machine failure Do not damage the print head platen or strip roller with a sharp object Doing so may cause machine failure e Donottouch or contact the print head element with a metal object Doing so may cause machine failure e Usethe specified media only Failure to do this may cause machine failure Besuretoturn off the machine before replacing the battery or machine failure ma
31. utes les exigences du R glement sur le mat riel brouilleur du Canada VORSICHT Schallemission unter 70dB A nach DIN 45635 oder ISO 7779 Die f r das Ger t Vorgesehene Steckdose mu in der Nahe des Ger tes und leicht zug nglich sein Some types of this product are equipped with a wireless communication device such as TEC BTM and TEC WLM Please be sure to read the enclosed Precautions for Handling of Wireless Communication Devices before using this product IrCOMM 9 wire is a trademark owned by Link Evolution Corporation and is used by TOSHIBA TEC under lincense IrDA Protocol Stack Deep Core Link Evolution Corp All right Reserved Copyright 2004 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Precautions EO1 33038 Precautions for Handling of Wireless Communication Devices Bluetooth Module TEC BTM GH30 model Wireless LAN Module TEC WLM GH40 model Trade Mark Bluetooth is a trademark owned by Bluetooth SIG Inc and used by TOSHIBA TEC CORPORATION under license from Japan Total Design Communication Co Ltd Cautions General For all countries and areas This product is a wireless communication device and the use of this product is restricted to the following countries or areas If the product is used in the countries or areas other than the following you may be punished according to the laws of those c
32. with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT onthe plastic covers 8 USE ONLY TOSHIBA TEC SPECIFIED media vii Safety Precautions EO1 33038 4 DO NOT STORE the media where it might be exposed to direct sunlight high temperatures high humidity dust or gas 5 Any data stored in the memory ofthe printer could be lost during a printer fault 6 DO NOT open the media cover and battery cover during operation Doing so will stop printer operation 7 DO NOT scratch the surface of printed labels or receipt with a sharp object viii EO1 33038 TABLE OF CONTENTS Page INTRODUCTION u uuu nemen 1 1 TA APPEIGABLE MODEL u S Sa u a ss 1 2 12 ACCESSORIES u y rot Ei Eee 1 2 SPECIEICATIONS cte i rn rta 2 1 PRINTER e iiti 2 2 SERIALINTERFACE RS 232C m 2 3 ce 2 4 WIRELESS LAN INTERFACE 2 5 IrDAINTERFACE 2 6 BATTERY 2 7 MEDIA APBEARANGE 2 21 1 recon eicere nitent 3 1 921 EBRONTMIEM iii ee eret ere 3 1 9 2 INTERIOR rire erii 3 2 3 3 OPERATION 3 2 INSTALLING THE PRINTER eene 4 1 4 1 LOADING THE BATTERY 4 1 4 2 INSTALLING THE MEDIA GUIDE 4 3 4 3 INSTALLING THE MEDIA GUIDE FO
33. y occur vi Safety Precautions EO1 33038 e Donotchargethe battery nearflame or under directsunlight High temperature may activate or damagethe protection unit ofthe battery disabling the electric charge or causing itto overheat burst or burn e Unloadthe battery whenthe machine will notbe usedforalong time Failure to do this may cause machine failure e Keepthebattery away from flame aheat source or other locations subjectto hightemperature Failure to do this may cause it to over heat or burn e Use the specified battery charger only Failure to do this may cause the battery to overheat burst or burn e Donotforce the battery into the machine or battery charger Doing somay cause the battery to overheat burst or burn Check forthe correctelectrode e Donotconnectthe battery to a power outlet or a car cigarette lighter jack as this may cause the battery to overheat burst or burn e Because the B SP2D BT battery is exclusively for the B SP2D printer do notuse the battery in other machines Doing so may damage the battery or affect the performance and life of the battery Precautions The following precautions will help to ensure that this machine will continue to function correctly 1 Tryto avoid locations that have the following adverse conditions Temperatures below 5 C and above 40 C Direct sunlight Excessive vibration 2 The cover should be cleaned by wiping with dry cloth or a cloth slightly dampened
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