Topcom 500 Network Router User Manual
Contents
1. lt lt gt 1 2 3 4 5 6 7 8 9 0 To enter a character press the numeric key a number of times For example to enter letter press 4 key 2 times 13 2 Programming the Phone book 13 2 1 New Phone Book Entry For a new entry a name has to be entered followed by the corresponding phone number The dialling keypad is used for the entry The alphanumeric characters printed below the dialling button up to 3 are selected by pressing that key repeatedly with short intervals Example L 3 x button 5 R 2 x button 7 A 1 x button 2 etc A wrong entry can be corrected using the LEFT arrow key 1 Idle state Mo 21 Feb 99 17 26 gt Go to the menu item to program the phone book 280 prg tel book Prg tel book 281 delete entry Prg tel book Go to new entry 282 modify entry Prg tel book 283 new entry 7 q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster Enter the name of the subscriber using the dialling keypad Correct wrong character e Enter correct character entry M 1 x key 6 e Enter corresponding number The entry is stored Name Topcok Name Topco Name Topcom Number 072313964 Note In the Deskmaster 510i and 520i with built in V 24 p2. Deskmaster Dialling from the PC Direct dialling from journal phone books etc Caller Identification Automatically generate notes on incoming and outgoing calls with ISDN calls date time stamp and caller information from the internal database Group Listening With the ISDN phone controlled from the PC screen the hands free Hands Free Call facility is automatically switched on at call establishment Diversions Diversion of the calls addressed at your phone to another subscriber or extension Call Hold Broker During a conversation you can put your call on hold to start a second call Conference with another subscriber You can then switch between both calls or establish a 3 party conference 14 5 Data Access with Modem Commands The Deskmaster may be controlled with AT commands similiar to an analog modem This may control call setup and also data file transfers with a variety of standard PC programs such as HyperTerminal provided with Windows Except for the commands A and the Escape sequence all commands will start with the characters AT The command A may be used to repeat the last command The maximum length of a command line contains 40 characters including the line separators CR LF An invalid character in a command line will be ignored Several AT commands may be transmitted within one command line e ATZX1D1234 lt CR gt has the same effect as ATZ lt CR gt ATX1 lt
3. Select the menu entry System parameters q Idle state Mo 21 Feb 99 17 26 ISDN 320 UUS Text UUS Text 321 OFF UUS Text 322 UUS select text 1 please call back 2 please call back tomorrow Mo 21 Feb 99 17 26 ISDN 6 User text text Mo 21 Feb 99 17 26 ISDN 250 System param HL DM5201 GB qxd 16 04 2003 13 25 e TOPCOM Deskmaster 9 E 9 9 9 8 A 8 Select the menu item LCR Select new entry Input carrier name max 8 characters Enter a carrier name via the keypath Enter the carrier prefix this is the number that will automatically be added before the tel Number max 8 digits Enter the prefix these are the first digit of the number that automatically will use this route For Example 00 in this case all tel numbers starting with 00 will get prefix 1658 Enter the next prefix for this route You can enter up to 20 prefix per route max 8 digits You can enter start time for this route not obligated You can enter end time for this route not obligated You can program up to 8 different carrier routes When you dial a telephone number the Deskmaster will verify the number with the programmed prefix and if required will put automatically the operator prefix before the number Also with each incoming call the carrier prefix will be added q System param 253 charge System param 360 LCR
4. 13 3 1 Storing a New Note Outgoing or incoming call 07118398261 ringing Or conversation state 07118398261 connected gt Go to the store note menu Note The menu will already be displayed 510 Store note during call setup Display 1 above The next free entry in the note register will be offered for storage The entry can still be edited prior to storing it to the note register Notebook 04 07118398261 Note f all available records are occupied a warning will be displayed The entry will be stored to notebook record 4 13 3 2 Modifying and Deleting Notes Notes can be edited or created in idle state of the phone not all records are occupied the last entry will be displayed as new note After pressing the OK key you can enter a new note See also section Dialling from the Notebook for the procedures to modify and delete entries q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 13 4 Programming Password Protection The ISDN Deskmaster contains a password function which allows access to several features of the phone after entry of a user programmable password With password protection enabled the operator will be prompted to enter a four digit password The following functions can be protected with the entry of a password Telephone book Notebook Call diversion Call forwarding Charges Quiet function Do no disturb Call waiting f
5. 4 digits dialling with subadres e 2 digits between 01 and 15 closed user group 2 digits between 01 and 15 closed user group access Example for CUG dialling Dial number followed by 2 digits 071183402 e Lift handsets or press handsfree key to dial out Note Dialling with subadress or dialling into a closed user group always starts with a number followed by and or key and then the other digits 5 9 Dialling During a connection the keypad is available for DTMF signals e g to control a distant answering machine Depending on the key pressed different tone frequences will be transmitted Connection state 07118398261 connected Enter the control codes from the dialling keypad e g 1234 071183982611234 connected 5 10 D Channel Signalling The Deskmaster allows certain network functions by entering function codes The system PBX or net work will then respond by sending display messages to the phone or generating audible information Function codes will always be entered from idle state The sequence typically starts with the character and ends with the character In between a sequence of digits and characters may occur e idle state Mo 21 Feb 99 17 26 ISDN e Dial keypad number e Lift handset or press hands free key 21 7128375 to start sending the D chanel info A Message from System e System response For the details of keypad codes available required for your
6. 5 3 Call Log The information for up to 20 unanswered calls e g during absence will be stored A LED marked with an envelope will indicate the presence of call log information The information can be reviewed by pressing the function key with the same symbol 5 4 Group Listening During a call the loudspeaker hands free key may be pressed to switch ON the loudspeaker Subsequent depression of the key will switch the loudspeaker OFF 071183998261 connected 071183998261 e Loudspeaker ON connected Connection state 071183998261 e Loudspeaker OFF connected 5 5 Hands Free Speaking Using Hands free you may communicate using the built in microphone and loudspeaker without lifting the handset Please dial Press hands free key Wait for dial tone 071183998261 ringing Dial phone number r 071183998261 Talking connected 071183998261 Hands free OFF Lift handset off hook connected 7 q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 5 Hands free ON again Keep hands free 071183998261 pressed and replace handset on hook connected Mo 21 Feb 98 17 26 X End connection Press hands free key Note With high background noise no speech may be received In this case it is better to use the handset otherwise your calling partner might not understand you 5 6 Preparatory Dialling The called party numbe
7. LCR 263 delete entry LCR 361 new entry Carrier name Carrier name Routel Carrier prefix Carrier prefix 1658 1 Prefix Start time 00 00 Start time 09 00 End time 23 59 End time 19 00 HL DM5201 GB qxd 16 04 2003 13 25 e TOPCOM Deskmaster 14 DATA INTERFACE The following functions and PC options are only available on the Deskmaster 510i and 520i The configuration V 24 port allows direct connection to a PC and therefore enables e Computer Telephony Integration CTI e Access to On Line Services and to the Internet or data file transfer to other subscribers at ISDN speed 64 Kbit s 14 1 Configuration Overview ISDN connection NT So Bus or PABX Telephone and Data Headset applications optional Phone manager Phone book Internet access TAPI CTi Voice Data Windows PC 14 2 Establishing Internet connection WIN95 WIN98 WIN NT 14 2 1 Installing Modem driver into WINDOWS CD Version 2 1 e Goto My computer Control panel e Select Modems option e Select Add option e Select Don t detect option e Select Have disk option e Enter path CD Drive e g DA e Select the required modem type depending on internet provider PPP HDLC or X75 modem e Choose the right COMM port usually COM2 e Select Finish option e Mediatec iPhone is now installed as a modem in your system CD Version 2 2
8. See anging or Deleting an Appointment Appointment 1 12345 Appointment expired audible alarm Lifting the handset off hook or pressing the hands free key the entry linked to the appointment will be dialed A 1 time appointment will be deleted from the list a repeated appointment will be rescheduled to the following date 12 Displaying Call Charges 12 1 Review the Stored Charge Information 140 Call charges Go to the call charges menu Function code 140 will be displayed optionally Last call V 2 D 0 Charges of the last call V voice call D data call Charge sum gt Total charges registered V 122 D 98 V voice call D data call In the system param gt charges menu you can change the display of units from the example above to the amount of the call charges units multiplied by a programmable currency factor Charge Units 12 2 Call Charge Display During a Connection 07118398261 Connected state connected 3 12 3 Call Charge Display at the End of a Connection e idle state following a connection Mo 21 Feb 99 17 26 temporary display of charges Charge 3 units selected 7 q HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster 13 PROGRAMMIING amp CONFIGURATIONS 13 1 Alphanumeric characters To enter a name into the telephone book using the keypad of the ISDN telephone each numeric key has some alphanumeric characters
9. 14 00 ox Enter the phone number Number related to the appointment 34567 ox The appointment is now stored 11 3 Changing or Deleting an Appointment Select a programmed appointment from the list gt Scroll the appointment list with 1 071183987262 the arrow keys 24 03 99 14 00 once Appointment 1 modify gt Appointment 1 B delete ox Appointment 1 modify The OK key will either delete the selected appointment or enter the menu to modify an appointment The procedure to change an existing appointment is equivalent to the new entry of an appointment except for the preselected date and time which will be the scheduled date instead of the actual date 11 4 Expiry of an Appointment At the time of a programmed appointment an audible alarm will go off and the appoint Appointment expired audible alarm Appointment 1 12345 gt To reschedule the appointment by 1 minute Confirm with OK Appointment T3 3998 In 1 Minute 7 q HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster e Appointment will be Appointment 1 12345 rescheduled by 5 minutes confirm with OK In 5 Minutes The appointment entry may be Appointment 1 12345 changed confirm with OK modify see Changing or Deleting an Appointment Appointment 1 12345 gt The appointment entry may be delete deleted confirm with OK See Changi Deleti Appointment
10. 2003 13 25 resect TOPCOM Deskmaster 17 2 2 Voice Codes lt cr gt Call reference lt nb gt ISDN number lt ch gt Charging info Number OK CONNECT lt cr gt lt nb gt RING lt cr gt lt nb gt DISC lt cr gt lt nb gt lt ch gt ERROR NO DIAL TONE lt cr gt lt nb gt BUSY lt cr gt lt nb gt NO ANSWER lt cr gt lt nb gt 17 2 3 Register Number of rings before call is answered 0 no automatic answer default 1 127 numer of rings Inactivity Timer default 0 no timer Escape character default 127 Carriage Return Character default 13 Line Feed Character default 10 Backspace Character default 8 X ON Character default 17 X OFF Character default 19 Guard time in 1 50s default is 50 1s Bit Option 0 2 B Baud rate d 6 3 E Echo d 1 4 7 F Protocol d 0 default 14 OxOE Bit Option 0 result codes d 0 1 V word digit result d 1 2 3 W CONNECT messages d 0 4 6 X response codes d 0 7 reserved default 02 0 x 02 Ju N 1 2 3 4 5 6 7 8 9 HL DM5201 GB qxd 16 04 2003 13 25 e TOPCOM Deskmaster Bit Option 0 2 amp K flow control d 2 0 3 amp R RTS option d 0 4 7 reserved default 00 0 x 00 reserved 17 2 4 External Interfaces Microsoft TAPI The Deskmaster 510i and 520i provides a TSPI driver for the Microsoft Tel
11. GENERAL REMARKS This handbook contains the necessary information for the operation of 3 types of ISDN telephones all belonging to the Deskmaster family e Deskmaster 500i Basic phone without local interface ports e Deskmaster 510i Phone with data port V 24 e Deskmaster 520i Phone with data port and analog port external adaptor included Information related to a particular version is indicated in the text where applicable 3 1 Connection You connect the phone by plugging the connector of the phone line cord into one of the wall outlets of your ISDN access 50 Bus 1 Mains Inlet Deskmaster 520i only 2 Analog extensions AB port Deskmaster 520i only 3 V 24 port PC COM port 4 SDN line port HL DM5201 GB qxd 16 04 2003 13 24 resect TOPCOM Deskmaster 3 2 Place For the placement of your phone please ensure e Do not place the phone in an area where it may come into contact with water and chemicals e Plastic support pads of the phone The equipment has been manufactured for usage in normal environments Chemical influences from the area in which you place the phone chemicals used for the maintenance of furniture may have an impact on the plastic pads This may then result in unwanted damage to the furniture surface In the environment of new or refreshed furniture we therefore suggest you to place the phone on a nonskid mat cloth etc e Hands free speaking The hands free facility enables communication
12. Select the automatic loudness increment with the RIGHT and LEFT arrow keys ON or OFF Confirm the entry and return to menu level APPOINTMENT FUNCTION The ISDN phone can be programmed for up to 20 alarms reminders or appointments which may be executed e 1 time e Dayly e Weekly e Monthly Special ringer 216 Tone ringer Ringer Special Typ Ringer Special Volume Ringer Special Autoincr OFF Special ringer 216 Tone ringer An appointment can optionally be linked with a phone number to be dialed when the alarm expires Expired alarms are indicated on the display in idle state 11 1 Displaying Appointments 2 NJ w Idle State Go to the appointments menu Go to the special appointments menu First scheduled appointment will be displayed Scroll to next previous appointments with the arrow key s Last entry if there are still empty registers available Mo 21 Feb 99 17 26 310 appointments 1 12345 31 12 99 16 00 2 07118398262 24 03 99 14 00 weekly 3 New appointments HL DM5201 GB qxd 16 04 2003 13 24 reagas TOPCOM Deskmaster 11 2 Scheduling a New Appointment ox e Last Entry 3 New appointment gt Go to the required appointment type with the arrow keys 1time daily weekly monthly 1 time Enter date time The actual date is preselected and can be changed using the arrow keys and the keypad Date time 24 03 99
13. e Insert CD e Go to the second screen e Select Install modem drivers e Follow the instructions E q HL DM5201 GB qxd 16 04 2003 13 25 resect TOPCOM Deskmaster 14 2 2 Setting Dial Up Network Goto My computer e Select Control panel option e Select Add remove Software option e Select Windows setup e Select Communication option e Select Details e Mark Dial up network item In case this item is already marked go to Setting Internet Protocol e Select OK The installation of the Dial Up Network adapter will be finished To the question Restart computer you answer No 14 2 3 Setting Internet Protocol Goto My computer e Select Control panel option e Select Network option e Select Add option e Select Protocol option Go to Microsoft and select TCP IP protocol e Press OK e Press OK The TCP IP protocol will be installed e To the question Restart computer you answer Yes 14 2 4 Establishing Connection with Internet Provider via Dial Up Network Goto My computer e Select Control panel option e Select Dial up network option e Select Make new connection e Enter a suitable name for dial up networking e Select Mediatec iPhone modem e Select Configure option in Select a modem field e the right COM port and speed minimum 64 000 bits s e Select OK option e Select
14. programmed the phone will only react to calls received with one of the MSNs programmed The Deskmaster 510i sup ports 3 MSNs for voice calls and a fourth one for data calls The Deskmaster 520i has an additional MSN number for the analog port To the MSNs for voice calls a personalised ringing tone can be assigned Consult your network provider for more MSN numbers on you ISDN line 13 5 1 MSN for Voice Calls gt Go to the system parameter menu 250 System param System param 2 Go to the MSN menu 253 charge The menu can be accessed directly using the shortcut 4 259 8 The first MSN will be displayed With the LEFT arrow key 191 MSN 1 Voice an existing entry can be deleted Display MSN 2 Enter a new MSN New modified MSN will be stored 13 5 2 MSN for Data Calls This function is only available on the Deskmaster 510i and 520i Go to the system parameter menu 250 System param System param gt Go to the MSN menu 2 menu can be accessed directly using the shortcut 4 259 8 The first MSN will be displayed N Select the V 24 MSN MSN 4 Data HH e Enter a new V 24 MSN e New modified MSN will be stored MSN 4 Data q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 13 6 Programming the prefix You can program your Deskmaster accordin
15. special system please consult the documentation provided by your system supplier 7 q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 6 DIALLING WITH COMFORT 6 1 Last Number Redial You can automatically redial the last manually dialed number e g because the called subscriber was busy or did not answer the call Please dial _ D e Handset offhook or hands free key pressed Press redial key dona gt Note Last number redial is also possible during preparatory dialling Memory numbers are not stored to the redial register and thus cannot be redialed using the last number redial feature 6 2 Extended Last Number Redial The last 10 manually dialed phone numbers are stored in a redial list With the phone in idle state this list may be stepped through by subsequent depressions of the redial key The entry displayed will be dialed when the handset goes off hook or the hands free key is pressed e Repeatedly press redial key until the desired 07118398261_ entry is displayed 07118398261 ringing D e Lift handset or press hands free key 6 3 Dialling from the Phone Book The phone includes a phone book with up to 100 entries Each entry consists of a name up to 20 characters and a phone number The phone number may contain subaddress and the information for a closed user group e Phone in idle state gt RIGHT arrow to go to the menu Mo 21 Feb 99 17 26 Function code 290
16. the Deskmaster 520 it will use the ISDN type 3 1 k telephony to indicate the call is coming from an analogue extension If you call up another ISDN equipment you can only get connection if the other end accepts this type of call If you connect fax or other equipment to the analogue port of the Deskmaster 520 you can change the ISDN type Idle state Fri 21 Feb 99 17 26 E q HL DM5201 GB qxd 16 04 2003 13 25 Pesce TOPCOM Deskmaster Select the menu entry to AB port 350 AB port AB port 341 settings Settings 340 service Select the required service type Service Tel speech Select the required service type Tel speech Service Tel speech Select the required service type Tel Audio 3 1kHz Service Tel speech Select the required service type Fax R w To set the analogue device as Service Tel speech fax Gr2 Gr3 select fax Unspecified IMPORTANT Changing the type of call of the analogue device can make it impossible to call certain numbers Normally it should be set speech for a normal telephone or Fax for analogue fax device 16 TROUBLESHOOTER Symptom No function Mains failure Check if the power supply 220V of your NT1 box is connected Error in the line connectors No display NT1 box in emergency mode operation mains failure No ringing Quiet or Call Filter programmed An available function Repeat the entry possibly operation
17. your conversation to have another call with a second subscriber Finishing the latter you can return to the first connection to continue your conversation 7 1 1 Establishing a Second Call R Connection state 07118398261 Press the flash key The ongoing connected call is on hold and you can now establish 3 another call Please dial_ Dial phone number for 2nd call the subsciber will be called If the subscriber does not answer the call or you want to end the second call 07231396410_ ringing Press RIGHT arrow Function code 400 will be displayed optionally 400 disconnected call The second call will be broken and the first call will be reconnected Note If the handset is placed ON HOOK during the connection with the second call or you disconnect this call using the hands free key both communications will be broken q HL DM5201 GB qxd 16 04 2003 13 24 pase TOPCOM Deskmaster 7 1 2 Broker You have established a second call and you want to switch between both calls 2nd call active 1st call on hold Connected to the 2nd call 07231396410 connected 07231396410 e Press the flash key followed by 2 connected Connected to the 1st call 07118398261 Press the Flash key R followed by 2 connected 7 1 3 Party Conference You may connect yourself and both your calling partners to a 3 party conference 2nd call active 1st call on hold
18. 07231396410 connected Go to the menu function conference Switch to conference You can now speak to both 410 conference calling partners simultaneously 1st call 2nd call OR e Press the Flash key followed by 3 07231396110 07118398 gt Conference The first Caller ID shown is always the call that was active prior to switching to conference During a conference you can activate the following functions using the menu keys left and right arrows back to call 1 The conference situation will be released You are again connected to the 1st call The 2nd call is placed on hold back to call 2 The conference situation will be released You are again connected to the 2nd call The 1st call is placed on hold disc call 1 The conference situation will be released The connection with the 1st call will be broken You will be connected to the 2nd call disc call 2 The conference situation will be released The connection with the 2nd call will be broken You wil be connected to the 1st call HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster V 24 port Status information of the data port or to disconnect the data connection only deskmaster 510 520 model AB port Status information of the AB port only deskmaster 520 model All connections will be broken 7 2 Parking a connection On an ISDN bus a call can be parked temporarily in order to e Resu
19. 1 A 2nd Incoming Call Call Waiting Connection state A short ringing tone will indicate 07118398261 another incoming call connected Requirement The call waiting feature is enabled 07118398261 Camping You may now activate the following functions using the RIGHT and LEFT arrow keys below the display Take Call 460 The 2nd call will be answered The first call will be put on hold You now have the same possibilities as with any 2 call conversation Broker function between both partners 3 party conference Reject Call 470 The 2nd call will be rejected Store Note 510 The number of the caller will be stored in the notebook next free entry for later retrieval An error message notebook full will be displayed when all notebook records are occupied Forward Call 500 The incoming call will be transferred to another extension dentify 120 Trace the identity of the caller in the network Secret 550 Refuse transmission of your caller ID Calling Line Identifaction Restricted CLIR when you answer a call Disc Answer 590 First call will be disconnected and automatically you will receive second call The connections will be broken 9 PERSONAL CONFIGURATIONS 9 1 Call Diversion Call Forwarding You can automatically divert all incoming calls for your phone to another number The following types of diversions can be enabled and disabled Direct diversion to Incom
20. 2 11 3 11 4 12 12 1 12 2 12 3 13 13 1 13 2 13 3 13 4 73 5 9 1 1 Call fowarding enabled disabled 9 1 2 Enter Change Call Fowarding destination PHONE BARRING HOTLINE CALLS CALL LOG DISPLAYING THE SELECTED FEATURES DIRECT FEATURE ACCESS 9 6 1 Disable function Code Display RINGER CONFIGURATIONS QUIET FUNCTION DO NOT DISTURB 10 1 1 Function ON 10 1 2 Function OFF CALL FILTER SETTING RINGING TONE AND VOLUME 10 3 1 Access to ringing tone programming 10 3 2 Special ringing tone APPOINTMENT FUNCTION DISPLAYING APPOINTMENTS SCHEDULING A NEW APPOINTMENT CHANGING OR DELETING AN APPOINTMENT EXPIRY OF AN APPOINTMENT DISPLAYING CALL CHARGES REVIEW THE STORED CHARGE INFORMATION CALL CHARGE DISPLAY DURING A CONNECTION CALL CHARGE DISPLAY AT THE END OF A CONNECTION PROGRAMMING AND CONFIGURATIONS ALPHANUMERIC CHARACTERS PROGRAMMING THE PHONE BOOK 13 2 1 New phonebook entry 13 2 2 Modifying a phonebook entry 13 2 3 Deleting a phonebook entry PROGRAMMING THE NOTEBOOK RECORD S DURING A CALL 13 3 1 Storing a new note 13 3 2 Modifying and deleting notes PROGRAMMING PASSWORD PROTECTION 13 4 1 Programme Protection ON OFF 13 4 2 Modifying Passwoord PROGRAMMING MULTIPLE SUBSCRIBER NUMBERS MSN 13 5 1 MSN for Voice Calls 13 5 2 MSN for Data Calls q 20 20 20 21 22 22 23 23 24 24 24 24 24 25 26 26 27 27 28 28 28 29 29 29 29 30 30 30 30 31 32 32 32 32 33 33 33
21. 34 34 34 HL DM5201 GB 16 04 2003 13 24 resect TOPCOM Deskmaster 13 6 13 7 13 8 13 9 13 10 14 14 1 14 2 14 3 14 4 14 5 15 15 1 15 2 15 3 15 4 15 5 15 6 16 17 17 1 17 2 18 19 PROGRAMMING THE PREFIX TELEPHONE RESET CALLER ID DISPLAY CONFIGURATION NUMBER NAME OFF USER TO USER SIGNALLING UUS 13 9 1 Programming UUS Messages LEAST COST ROUTING LCR FUNCTION DATA INTERFACE CONFIGURATION OVERVIEW ESTABLISHING INTERNET CONNECTION WIN95 WIN98 14 2 1 Installing Modem driver into Windows 14 2 2 Setting Dial Up Network 14 2 3 Setting Internet Protocol 14 2 4 Establishing Connenction witn Internet provider via Dial Up Network CTI SOFTWARE INSTALLATION PC TELEPHONY WITH THE DESKMASTER PC SOFTWARE 14 4 1 Functions of the Deskmaster PC Application DATA ACCESS WITH MODEM COMMANDS DESKMASTER 5201 ANALOG INTERFACE CONFIGURATION OVERVIEW TRANSFER CALL FROM ISDN PHONE TO ANALOGUE PHONE KEYPAD COMMANDS ON ANALOGUE PORT FLASH COMMANDS ON ANALOGUE PORT MSN FOR THE ANALOG PORT SELECTING THE ISDN CALL TYPE ON THE ANALOG EXTENSION TROUBLESHOOTER APPENDIX MODEM COMMANDS AT COMMANDS 17 1 1 Basic Commands 17 1 2 amp Commands 17 1 3 Commands Special Deskmaster Control Commands RESULT CODES 17 2 1 Data Codes 17 2 2 Voice Codes 17 2 3 Register 17 2 4 External Interfaces Microsoft TAPI CAPI DDE and ODBC ERROR MESSAGES CAUSES QUICK OPERATION GUIDE 35 3
22. 6 36 37 37 37 39 39 39 39 39 40 40 41 41 41 42 42 43 43 43 44 44 44 45 46 46 46 46 47 47 47 48 48 49 49 51 HL DM5201 GB qxd 16 04 2003 13 24 x TOPCOM Deskmaster DECLARATION OF CONFORMITY We Topcom Europe Nv Grauwmeer 17 3001 Heverlee Belgium declare that our product Product name TOPCOM Model type 520 i is in conformity with the essential requirements of the R amp TTE directive 1999 5 EC and carries the CE mark accordingly Supplementary information The product complies with the requirements of Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 16 04 2003 Heverlee Belgium Verheyden Geert Function Technical Director Signature European contact Topcom Europe Nv R amp D department Research Park Grauwmeer 17 3001 Heverlee Belgium Tel 32 16 398920 Fax 32 16 398939 HL DM5201 GB qxd 16 04 2003 13 24 resect TOPCOM Deskmaster 11 12 11 12 oon Oo 10 13 1 FUNCTION KEYS 1 Phonebook key To quit an active function and return to the menu level above to end a procedure started or a programming sequence 3 Selection confirmation of the menu item offered in the display 4 To go to the previous available menu item Correction of an entry last character 5 To go to the next available menu item 6 Last number redial key 7 increase loudspeaker volume 8 Decrease loudspeaker volume 9 Loudspeak
23. CR gt e ATD1234 lt CR gt The AT command set of the Deskmaster has been extended by some commands This is mainly applic able for voice functions The Deskmaster will respond to most commands with a result code See Appendix for a list of supported commands 15 DESKMASTER 5201 ANALOG INTERFACE The following functions are only available on the Deskmaster 5201 The configuration with integrated analog interface allows additional connection of an analog terminal after the ISDN phone such as e Analog phone e fax e Cordless telephone The Deskmaster with analog interface comes with an external plug This terminal is not fed by the communication network and therefore it is not suitable for emergency operations Apart from that the phone offers the same functionality as the Deskmaster 500i and the Deskmaster 510i Note that only 2 communication channels are available at the same time This implies that a third extension will be in a busy condition when already 2 channels are in use e g in case of a voice call from the ISDN phone and an active fax connection an attempt to establish an additional data call may be rejected HL DM5201 GB qxd 16 04 2003 13 25 Deskmaster The analog port can have its own MSN number which should be programmed as described in the sections before If this MSN has not been set the analog port will react to all incoming calls as the ISDN phone would Note The analog e
24. HL DM5201 GB qxd 16 04 2003 13 24 resect Deskmaster User Guide V2 0 HL DM5201 GB qxd 16 04 2003 13 24 resect TOPCOM Deskmaster 1 FUNCTION KEYS 2 DISPLAY 3 GENERAL REMARKS 3 1 CONNECTION 3 2 PLACE 3 3 SECURITY NOTES 3 4 CLEANING 3 5 DISCONNECTING THE LINE CORD S FROM THE PHONE 4 USER INTERFACE CONCEPT 4 1 Language Setting 42 Operation 5 ESTABLISHING A PHONE CALL 5 1 OUTGOING CALLS 5 2 INCOMING CALL 5 3 CALL LOG 5 4 GROUP LISTENING 5 5 HANDS FREE SPEAKING 5 6 PREPARATORY DIALLING 5 7 SELECTION OF OUTGOING MSN NUMBER BEFORE DIALLING 5 8 SPECIAL DIALLING PROCEDURE 5 9 DTMF DIALLING 5 10 D CHANNEL SIGNALLING 6 DIALLING WITH COMFORT 6 1 LAST NUMBER REDIAL 6 2 EXTENDED LAST NUMBER REDIAL 6 3 DIALLING FROM THE PHONE BOOK 6 4 DIALLING FROM THE NOTEBOOK 7 DURING A PHONE CALL 7 1 HOLD THE LINE BROKER CONFERENCE 7 1 1 Establishing a second call 7 1 2 Broker 7 1 3 Party Conference 7 2 PARKING A CONNECTION 7 2 1 Parking a call 7 2 2 Unplugging the phone 7 2 3 Reconnect resume a parked call 8 INCOMING CALL DURING A CONNECTION 8 1 A2ND INCOMING CALL CALL WAITING 9 PERSONAL CONFIGURATIONS 9 1 DIVERSION CALL FORWARDING q 0 0 4 40 AAA 4 UU N No HL DM5201 GB qxd 16 04 2003 13 24 x TOPCOM Deskmaster 9 2 9 3 9 4 9 5 9 6 10 10 1 10 2 10 3 11 11 1 71
25. Next option e the telephone number with prefix of the Internet Provider see Internet Provider e Select Finish for Windows 98 OR Select Server type for Windows 95 Windows 959 e Select Server type see Internet Provider e Select TCP IP settings and fill in the correct data see Internet Provider Select OK Windows 989 e Select OK Go to the just made Dial Up Network Connection q HL DM5201 GB qxd 16 04 2003 13 25 Pesce TOPCOM Deskmaster e Press the right mouse button e Select Properties option e Select Server type see Internet Provider e Select TCP IP settings and fill in the right data see Internet Provider Select OK The Internet connection is now established and all settings are finished 14 3 CTI Software Installation CD Version 2 1 To install the basic Deskmaster PC software on your PC please proceed as follows e Insert the CD with the Deskmaster software into your CD drive e setup program does not start automatically click on Start in the Taskbar and then Run Select lt CD DRIVE gt CTIsetup exe e The setup program will be started Please follow the on screen instructions and enter the data requested e Restart the computer if the program prompts you to do so CD Version 2 2 To install the Deskmaster CTI please proceed as follows e Insert CD with Deskmaster software into the CD Drive e Go to the second screen e S
26. al malfunction cannot be used Feature is not enabled by the ISDN provider Consult your provider Your partner cannot The Mute function is switched ON key during connection hear you No calling partner Call is not originated from an ISDN access number display Calling partner number suppression is switched ON No new connection Allowed time expired at Call pickup Wrong connection code entered at pickup attempt The phone displays an The number in brackets is a cause number according to the ISDN error message such as protocol specification in Q 931 given as hexadecimal value In some 01 wrong MSN cases this may be caused by an ISDN feature not yet available in the exchange or a network feature not yet available in the phone This may be the case if the phone is connected to a PABX with different feature sets Contact your supplier about the cause number or see the cause list appended HL DM5201 GB qxd 16 04 2003 13 25 en TOPCOM Deskmaster 17 APPENDIX 17 1 Modem Commands AT Commands 17 1 1 Basic Commands Answer Mode Select Baud rate s BO 1200 bps 19200 bps B1 2400 bps 38400 bps B2 4800 bps 57600 bps B3 9600 bps 115200 bps default Dial number nb Echo Commands EO echo off E1 echo on default Protocol Selection F1 X 75 mailbox PPP async gt sync F2 transparent HDLC Hang up n will be ignored Product Information 10 Product Code Deskmaster 11 Revision Code Swit
27. ayed optionally ex Quiet OFF i 2 Quiet is now active Mo 21 Feb 99 17 26 10 1 2 Function OFF i LED for the INFO key flashes Press the INFO key until the function is displayed Select the displayed function e g Quiet OFF Quiet is now OFF 10 2 Call Filter The ringer can be switched ON or OFF for certain calls If you are waiting for an important call you can define that only this call will be signalled by the ringer All other calls will only be indicated on the phone display You can program up to 5 caller IDs for that function The entry of an incomplete num ber is possible That way you can only enter the first digits of a company phone number but not the exact extension Mo 21 Feb 99 17 26 Idle state Go to the Filter menu Function code 130 will be displayed optionally Filter 131 choice E q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster Filter 132 Number Select a register 1 of 5 and enter the phone number required Number 3 0123456 Filter 132 Number Filter gt 131 selection By specifying the filter type you can define whether the programmed numbers should be signalled by the audible ringer or not The following functions are available Filter Off The filtering on barring of caller IDs will be switched OFF Filter On Only calls of one of the phone numbers programmed will be signalled by an audi
28. ble alarm All other calls are only indicated on the phone display Filter Barring On Calls received from one of the phone numbers programmed will not be signalled by an audible alarm The call will only be indicated on the display All other calls will be signalled by an audible alarm Note The Quiet function is also available from the menu structure This function disables the audible signalling for all calls 10 3 Setting Ringing Tone and Volume You can select the loudness and the melody for incoming calls to the phone With several phones in one room the calls can thus be distinguished acoustically The loudness can be set to increase auto matically step by step to the maximum This function can be disabled The following ringing tones can be configured e MSN Up to different Multible Subscriber Numbers MSNs can be configured for your phone Each can have an individual ringing tone programmed See also section Programming e Special Ringing Tone Up to Caller ID s can be programmed to be indicated by a special ringing tone HL DM5201 GB qxd 16 04 2003 13 24 reagas TOPCOM Deskmaster 10 3 1 Access to Ringing Tone Programming e Idle state PARS Mo 21Feb99 17 26 gt Go to the tone ringer menu Function code 210 will be displayed optionally 210 Tone ringer Tone ringer 8 211 MSN 1 Scroll the available menus to go to the required MSN or the special tone To
29. ch to On line Datamode n will be ignored Send Result Codes 00 yes Default Q1 no Read Write Register Sn Read Register n Sn x Write x to Register n Character or Digit format for the VO Digit Format V1 Character Format Default CONNECT Messages Selection of the Result Codes Reset Deskmaster Configuration Z0 profile 0 Z1 profile 1 17 1 2 amp Commands Load factory defaults Flow Control RTS Option not used HL DM5201 GB qxd 16 04 2003 13 25 pase TOPCOM Deskmaster Test Modus 0 TerminateTest 1 loop back test Show actual configuration Store actual configuration 0 store as configuration 0 1 store as configuration 1 17 1 3 Commands Special Deskmaster Control Commands Answer voice call Off Hook D nb Dial voice cal Hook 0 ON Hook 1 F Hook Voice Suppor 0 Voice Support disabled 1 Voice Support enabled 2 ATD ATH commands mapped on voice calls Dial digits 30 39 QU es 9 61 64 a dg O es 48 57 a 97 100 17 2 Result codes 17 2 1 Data Codes String Number OK 0 ECT 2400 CONNECT ECT 4800 RING ECT 9600 NO CARRIER ECT 7200 ERROR ECT 12000 CONNECT 1200 ECT 4400 NO DIAL TONE NECT 19200 BUSY NECT 38400 NO ANSWER NECT 57600 CONNECT 600 NECT 115200 0 1 2 3 4 5 6 7 8 9 rN HL DM5201 GB qxd 16 04
30. e The same procedure is also applicable for the analog port cable q HL DM5201 GB qxd 16 04 2003 13 TOPCOM Deskmaster 24 x 4 USER INTERFACE CONCEPT 4 1 Selecting the language It is possible to set the display texts in different languages Select the system parameter menu 250 System param System param 253 charge gt Select the language menu The menu can be directly accessed using 261 the shurtcut 261 Confirm to enter Scrolling You can now select the different languages Press OK key to confir 4 2 Operation language Language English Language French m The ISDN Deskmaster implements a few mechanisms to simply control the phone e All information is displayed in the 2 lines by 20 characters display In addition 2 LEDs indicate the presence of unanswered calls 24 sign and programmed features i sign Below the display 5 function keys are allocated to control the phone through the display guidance The and gt keys wil displayed at a time The key will select the navigate through the menu structure Always one menu will be function offered by the menu or open a submenu level if available A submenu is indicated by the W sign immediately following the function name The ESC key will leave the current menu level or function without performing any commands and return to the previous level The
31. ectly accessed using the shortcut 264 v Confirm to enter 8 Press OK to reset the unit The unit will restart Note All settings and memories will be deleted when doing reset 250 System param System param 253 charge 264 Reset Reset Are you sure EEPROM Reset Please wait _ Mo 21 Feb 99 Topcom 17 26 13 8 Caller ID Display Configuration number name OFF The ISDN phone provides the feature to configure the caller ID display to the user s needs e Display of caller ID number default e Display of subscriber name The phone book will be searched for the phone number and the corresponding name will be displayed if available e Caller ID OFF In case of caller ID display switched off no transmitted nor received subscriber numbers will be displayed The caller ID display can only be programmed in idle state of the phone e Idle state Go to the number display menu Select the menu Select the function or go to the next item Select the function or go to the next item The selected mode will be stored If number display is switched off the number of incoming as well as outgoing calls will be represented with x E q 8 8 8 8 21 Feb 99 17 26 200 Number display Number display Display Name Number display Display Number Number display Display OFF XXXXXXXXXX connected HL DM5201 GB qxd 16 04 2003 13 24 pa
32. elect Install Deskmaster CTI e The setup program will be started please follow the on screen instructions and enter the data when requested e Restart the computer if the program prompts you to do so 14 4 PC Telephony with the Deskmaster PC Software After the installation of the Deskmaster PC Software you will find a new program group Topcom Telephony You can start the application by clicking on Start in the Taskbar and then selecting Programs gt Topcom Telephony gt Deskmaster You will see a Telephone user interface similiar to your phone appearing on your PC screen This CTI application offers several comfortable facilities to control and administrate telephone traffic from the PC screen A CD rom with a basic CTI application is included It offers an elaborate range of possibilities described in the following pages Ask you deal er for more information 14 4 1 Functions of the Deskmaster PC Application Phone book Database entries mapped on direct dialling keys Address Database Configurable address phone book database Additional phone books can be created or existing ones can be linked e g from a LAN Up to 100 entries can be downloaded into the Deskmaster Communication Registration of Call status call type incoming outgoing calls calling partners Journal numbers names duration charges notes associated to the phone call Several filter sort search criteria HL DM5201 GB qxd 16 04 2003 13 25
33. ephone Application Programming Interface TAPI All ISDN phone functions may be controlled through that interface 18 ERROR MESSAGES CAUSES Deskmaster Q 931 Spec Cause description Cause Cause HEX DEC nallocated unassigned number route to specific transit network route to destination Channel unacceptable Call awarded and being delivered in an established channel ormal call clearing ser busy user responding o answer from user user alerted Call rejected umber changed on selected user clearing Destination out of order Invalid number format Facility rejected Response to STATUS ENQUIRY Normal unspecified No circuit channel available Network out of order Temporary failure Switching equipment congestion Access information discarded Requested circuit channel not available Resources unavailable unspecified HL DM5201 GB qxd 16 04 2003 13 25 e TOPCOM Deskmaster Quality of service unavailable Requested facility not subscribed Bearer capability not authorized Bearer capability not presently available Service or option not available unspecified Bearer capability not implemented Channel type not implemented Requested facility not implemented Only restricted digital information bearer capability is available Service or option not implemented unspecified nvalid call reference value dentified channel does not exist A suspended call exists but this call identity does
34. er ON OFF for Hands Free Group Listening 10 Hold Key To hold call or to answer second call 11 List of unanswered calls LED flashing new call s stored 12 Info key LED flashing feature programmed 13 In idle state Function key Direct function selection with 3 digit code of menu items n connected state Mute key Will enable and disable the microphone s of the phone q HL DM5201 GB qxd 16 04 2003 13 24 x TOPCOM Deskmaster 03 Jan 99 00 39 Git 2 DISPLAY 1st Line e n idle state date and time will be displayed e During a connection the number of the called party will be displayed e In case of a function selection the main menu will be displayed 2nd Line e When programming the selected function will be displayed The function offered can be selected using the OK key Additional submenus will be indicated by an arrow in the right corner of the line Use the arrow keys assigned to the display to go to the right submenu e During a connection the call charges will be shown in the right part of the display line if available on your ISDN line e up arrow sign at the right side of the display line is the symbol for an activated So bus This could be the analog port the V 24 port or any other terminal connected to the So Bus being activated e floppy disk sign GJ at the right side of the display is the symbol for an activated B channel for data via the V 24 interface 3
35. g your application and country where it is used PABX Prefix If you use the Deskmaster behind a pabx system the telephone can automatically add the digits for an external line before each incoming number So you can use the callback function from the unan swered call list National prefix This is the prefix that will be added to incoming national calling numbers This prefix is also used when selecting local barring to determine if the call is local or national International Prefix This prefix will be added to incoming international calling numbers This prefix is also used when selecting national barring to determine if the call is national or international Select the system parameter menu 250 System param Press OK to select System param 253 charge Select the prefix region menu System param 258 Prefix Region Press OK to select PABX prefix SCROLLING You can now select the National different prefix settings International SCROLLING You can now select the different prefix settings PABX prefix Press OK to set or change the prefix PABX prefix Press to confirm or use I to delete q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 13 7 Telephone reset It is always possible to reset your unit back to the default settings and clear all memories v select the system parametermenu 8 Select the reset menu The menu can be dir
36. h function OFF The programmed feature Call Waiting will be disabled 9 6 Direct Feature Access As an experienced user of the ISDN phone you may use the fast access to your frequently used features by entering a 3 digit function code to directly access those features This is not possible during a connection See section Menu Function Overview with a list of function codes n idle state press function key Function 140 e Enter function code e g 140 for charges Note The accessible function codes depend on the operation mode of the phone Some functions may only be valid in certain phone states e g idle state Last Call e Display of the selected function V 1 D 0 9 6 1 Disable Function Code Display The function codes can be displayed optionally By default this function is enabled e Press function key and select code 257 As an alternative step through the menu System Configuration Function 257 Display of the selected function Numbers in menu ON Display of function codes will OFF be switched OFF HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster 10 RINGER CONFIGURATIONS 10 1 Quiet Function do not disturb The audible ringer will be switched off for all incoming calls The calls will still be indicated on the dis play 10 1 1 Function ON Idle state Mo 21 Feb 99 17 26 gt Go to the menu item Quiet Function code 230 will be displ
37. he hands free key the displayed caller ID will be called back The entry will be deleted from the register automatically as soon as a connection has been estab lished The selected entry can be deleted manually using the RIGHT arrow key to go to the delete menu Idle state the Call List LED flashes Mo 21 Feb 99 17 26 Scroll the list of unanswered calls 01 09 04 10 41 3 07118398262 ez Scroll the list of unanswered calls 02 09 04 11 20 1 07118398262 OFF HOOK press hands free key or 07081556677 OK button to start dialling ringing 9 5 Displaying the Selected Features The INFO LED indicates the presence of active phone configurations The individual functions can be scrolled with the INFO key The subfunctions related to the main function e g delete terminate etc are available using the RIGHT and LEFT arrow control keys Call diversion s Quiet function ON Call Waiting enabled Caller ID display OFF Expired alarms appointments UUS Text transmission ON Call Filter ON Hotline ON Phone Barring ON Password protection ON HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster Mo 21 Feb 99 17 26 Idle state LED for the INFO key flashes Diversion MSN 1 to Scroll the list of programmed features 07118398262 Scroll the list of programmed features Call Waiting active ON Select the displayed function Call Waiting OFF 2 8 H Switc
38. ing calls will be routed immediately to a programmed destination of your choice e Delayed call forwarding Incoming calls will be diverted to a programmed destination of your choice if they are not answered within 15 seconds the delay can be configured in the exchange e Call Forwarding on busy Incoming calls will be diverted to a programmed destination of your choice if your extension is occupied busy 7 q HL DM5201 GB qxd 16 04 2003 13 24 reaga TOPCOM Deskmaster Please note that Call Forwarding has to be enabled in the ISDN Exchange In addition the own MSN number has to be programmed for your phone See section Programming Programming Multiple Subscriber Numbers MSN 9 1 1 Call Forwarding Enabled Disabled Idle State Mo 21 Feb 99 17 26 gt Go to the menu item diversion Function code 220 will be displayed optionally 220 Diversion gt Select the diversion required using the Typ of div arrow keys diversion to delayed on busy Diversion to 9 1 2 Enter Change Call Forwarding Destination EmN Enter new destination for diversion ox OK gt e Select the right MSN number OK Number to 0711839262 Terminal addr MSN 0 This menu is obsolete if only one MSN has been programmed Diversion ON ox Display indicates temporarily that the configuration was successful Mo 21 Feb 99 17 26 The LED for the INFO key will
39. key will provide direct access to the built in phone book Mo 21 Feb 98 ISDN 17 26 ESC 210 tone ringer v Function code Function na me Submenu indication 7 q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster For users already familiar with the features of the phone direct menu access mechanisms are provided e Each menu item function is displayed with a digit function code in front of the function name display of function codes can be switched off The menu function can be directly accessed by pressing the Function key left side of the dialling keypad followed by the function code required entered from the dialling keypad e g 2 1110 e Another method to quickly access menu is by searching the function by name As all menus within a menu level are arranged in alphabetical order they can be accessed by typing the first character of the function name required Mo 21 Feb 99 17 26 ISDN gt C3x8frm 330 V 24 port the keypad Note Sometimes the information available for the display may be longer than a display line e g UUS messages This will be indicated by arrow symbols at the end of the display line The remaining text can be viewed horizonally scrolled by holding longer than 3 seconds the right or left arrow key below the display When the visual indicators LEDs for unanswered calls 24 sign or
40. ling The phone numbers stored remain available for further calls 10 register entries notes are provided for this feature See also Programming the notebook registers Phone in idle state Mo 21 Feb 99 17 26 gt Go to the note book menu Function code 170 will be displayed optionally 170 note book Select notebook note book 1st entry will be displayed 1 07231396410 gt e SCROLLING With each keystroke on the arrow keys note book you can scroll the entries If not all notes are 2 0711123456 occupied the last entry will be displayed as new note Lifting the handset off hook or pressing the hands free key the entry will be dialed from the notebook q HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster 3 ox Note 2 0711123456 Select note change RIGHT arrow to go to the Note 2 0711123456 next option Confirm deletion with OK delete Note 2 0711123456 change RIGHT arrow to go to the next option Change the entry Note 2 change 2 0711123456 The last empty entry will always be offered as new note until all records are occupied During a connection the phone number of the connected party may be stored in the next free notebook record An error message note book full will be displayed if all records are occupied 7 DURING A PHONE CALL 7 1 Hold the line Broker Conference During a phone call you can hold
41. me the call some time later e Resume the call at another phone e Unplug the phone to plug it in another wall outlet of the installation The parking duration may not exceed 2 minutes 7 2 1 Parking a Call Connection state 07118398261 gt Go to the menu item park call connected Function code 480 will be displayed optionally OK lex 480 Park call Enter an ID number 2 digits Park call You have to enter an ID number ID 10 because it is possible to park several calls within an ISDN bus Mo 21 Feb 99 17 26 gt ON HOOK or press hands free key The call is now parked 7 2 2 Unplugging the Phone When a call is parked it is possible to unplug the line cord and plug it in another ISDN wall outlet In case of an external connection the call will continue to be charged 7 2 3 Reconnect Resume a Parked Call e Idle state Mo 21 Feb 99 17 26 gt Go to the menu item pickup call Function code 180 will be displayed optionally 8 180 Pickup call Pickup call ID 10 Enter the ID number of the parked call e Lift handset or press the hands free key The conversation can now be continued q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 8 INCOMING CALL DURING A CONNECTION During a call another incoming call will be indicated by a special ringing tone and a message on the display of the phone 8
42. ne ringer 212 MSN 2 gt Scroll the available menus to go to the required MSN or the special tone Tone ringer 213 MSN 3 Select the melody with the RIGHT and Tone ringer MSN 3 Typ LEFT arrow keys 7 melodies available 8 Select the volume with the RIGHT and LEFT arrow keys 7 volumes available Tone singer MSN s volume 8 Select the automatic loudness increment with the RIGHT and LEFT arrow keys ON or OFF Tone ringer MSN 3 Autoincr OFF Tone ringer Confirm the entry and return to menu level 213 MSN 3 10 3 2 Special Ringing Tone If you are waiting for an important call which should be distinguished acoustically from other calls you can define a special ringing tone for that case You can define 3 Caller IDs with such a special ringing tone gt Go to the tone ringer menu Tone ringer and select special ringer 214 Special ringer Special ringer 215 Numbers e Enter phone numbers for the Numbers special tones up to 3 1 7256895 Select the registers with the arrow keys For the numbers programmed the tones can be configured as for MSNs above ES q HL DM5201 GB qxd 16 04 2003 13 24 pase TOPCOM Deskmaster 11 Go to the special ringer menu Select the melody with the RIGHT and LEFT arrow keys 7 melodies available Select the volume with the RIGHT and LEFT arrow keys 7 volumes available
43. not Call identity in use No call suspended Call having the requested call identity has been cleared ncompatible destination nvalid transit network selection nvalid message unspecified andatory information element is missing essage type non existent or not implemented essage not compatible with call state or message type non existent or not implemented nformation element non existent or not implemented nvalid information element contents essage not compatible with call state Recovery on timer expiry Protocol error unspecified 127 nterworking unspecified HL DM5201 GB qxd 16 04 2003 13 25 Deskmaster 19 QUICK OPERATION GUIDE Feature operation Outgoing Call For hands free operation press J instead of lifting handset Incoming Call Redial last number Dial from Phone Book Ue Search entry by typing characters from dial keypad Check Press unanswered call list Unanswered Calls key to scroll through list lift handset to dial Select Feature Select the function by Menu displayed with OK Select Feature by Enter 3 digit code Function Code Search Feature by Name Hold Call Toggle between calls broker or Dial 2nd Call select conference from menu HL DM5201 GB qxd 16 04 2003 13 25 www topcom net copyright 1999 q
44. o to the menu item hotline Function code 110 will be displayed optionally 21 Feb 99 17 26 ISDN Scroll the menu to switch the function ON or OFF Select the displayed function Enter the hotline number Number 12345678 Confirm the entry Hotline The idle display will show the hotline 12345678 programmed All other numbers are barred Note The programmed Hotline function can be switched off from the idle menu by pressing the ESC key It is nec essary to enter the 4 digit password default 0000 to gain access to the Hotline menu q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 9 4 Call Log Incoming calls which have not been answered will be recorded in a call log of unanswered calls together with e Caller ID e Date and Time of the last call e Number of calls from that subscriber e UUS texts if any There are 20 records available for that function If all records are occupied the oldest entry will be over written If the same subscriber tried to reach you several times the display will indicate the number of call attempts but only the date and time of the most recent call attempt The call list LED to the left of the display envelope sign will start flashing as soon as an unanswered call has been registered With subsequent keystrokes on the call list key left to the keypad envelope sign the register entries can be scrolled If you lift the handset off hook or press t
45. ort the phone book can simply be loaded from the PC database using the optional PC CTI software for the Deskmaster 13 2 2 Modifying a Phone Book Entry Go to the prg tel book menu as described above Go to the menu item modify entry 2 The first available entry from the phone book will be displayed Scroll to the entry to be changed using the arrow keys or by entering the name using the dialling keypad See section Dialling from Phone Book Select the required entry Change the name of the subscriber Change the number of the subscriber 8 The entry will be stored q Prg tel book 281 delete entry Prg tel book 282 modify entry A Company 0723198765 Topcom 07231396410 Name Topcom Number 03099887766 HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster 13 2 3 Deleting a Phone Book Entry Go to the prg tel book menu as described above Prg tel book 281 delete entry The first available entry from the phone book will be displayed A_Company Scroll to the entry to be deleted 0723198765 using the arrow keys or by entering the name using the dialling keypad See section Dialling from the Phone Book Topcom e Select the required entry 01256985 The selected entry will be deleted 13 3 Programming the Notebook Record s during a call Up to 10 Caller ID s can be entered in the notebook register
46. programmed feature information i sign are lit the corresponding function keys left to the dialling keypad can be pressed to display the information Any further action may then be completed using the menu control keys below the display as described above The following sections describe the available functions and menus in more detail and explain you how to navigate through the menu system See Appendix Menu Function Overview for a list of menus and functions 5 ESTABLISHING A PHONE CALL 5 1 Outgoing Calls Please dial Lift handset off hook Wait for dial tone 071183998261 ringing Dial calling party number 071183998261 Talking connected J gt D e Replace handset on hook Mo 21 Feb 99 17 26 The number dialed will remain stored for redialing HL DM5201 GB qxd 16 04 2003 13 24 pase TOPCOM Deskmaster 5 2 Incoming Call When you use different MSN numbers on an ISDN line you can program up to 3 MSN number inside the Deskmaster ISDN phone When you get an incoming call the Deskmaster will display on the upper line of the display the number that is calling and on the second like the MSN number this person called This allows the user of the Deskmaster to see what MSN number was called for example business call or private call Mo 21 Feb 99 17 26 e idle state ISDN e Incoming Call 012536874556 For 7582568 Note You can also program different ring tones for an incoming MSN number
47. r can be entered before the handset goes off hook This enables you to check and possibly change the phone number entered prior to transmission Mo 21 Feb 99 17 26 e Idle state mum Dial phone number Correction of number Each depression of the key will delete the last character and place the cursor to new position 071_ Change and continue dialling Lift handset or press hands free key to start dialling 07118398261 5 7 Selection of outgoing MSN number before dialling If you have entered different MSN numbers in the phone the phone will always use MSN1 for dialling out This MSN 1 will be send out with each outgoing call If you want to use different MSN number Idle state Mo 21 Feb 99 17 26 gt e Select the menu entry to Dial out ISDN 150 Dialling out ox e Select the required MSN number gt Dialling out e Select the required MSN number 151 secret call Dialling out The unit will take the line and you can start 152 MSN 1 entering the telephone number 2 Dialling out 153 MSN 2 mun The unit will now send out the selected MSN number to the called number Please Dial q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 5 8 Special Dialling Procedure The ISDN telephone supports special dialling procedures that can be used in the ISDN network for example CUG closed user groups or SUB subadressing The keys and are used to activate these functions
48. ses TOPCOM Deskmaster 13 9 User to User Signalling UUS The ISDN phone can be programmed to automatically release a preprogrammed text message on outgoing calls This function allows you to send a short message to a phone without establishing a connection There are 5 fixed standard texts and 1 user programmable text available 13 9 1 Programming UUS Messages gt OR Idle state Go to the UUS text menu Select the menu Select the UUS text selection Select the function or go the next item With OK a previously selected UUS text will be turned off Scroll through the available texts with the LEFT and RIGHT arrow keys Select the required text with OK Scroll through the available texts with the LEFT and RIGHT arrow keys Select the required text with OK Select the required text with OK The selected UUS Text is activated Enter your own text using the keypad The selected UUS Text is automatically activated 13 10 Least cost routing LCR function The Deskmaster can dial out special carrier prefix before the number depending of the dialled number In this way you can automatically route your calls via the cheapest operator For using the LCR function you need to first dial the digit and then press speaker key or lift the handset When you first press speaker key or lift the handset and start dialling it is impossible for the unit to add prefix number The required settings for the LCR function
49. start flashing 9 2 Phone Barring You can protect your telephone against unauthorised usage by means of 4 different levels of barring outgoing public calls You can chose between the following barring options Total Your phone will be locked for all outgoing calls National Only local calls will be allowed International Only countrywide calls will be allowed Barring OFF There are no restrictions Note The phone has 3 programmable emergency numbers which may be dialed at any time and regardless of the set bar ring options By default the emergency numbers 110 and 112 are programmed The emergency numbers are available from the system parameter menu 7 q HL DM5201 GB qxd 16 04 2003 13 24 Deskmaster Go to the menu item barring Function code 300 will be displayed optionally 300 Barring Barring Select the submenu Barring international Scroll the menu to go to the required function Barring national Scroll the menu to go to the required function Barring Scroll the menu to go to the required function total Select the function displayed Barring OFF 9 3 Hotline Calls With the Hotline Call function the phone will be locked barred for all outgoing calls A programmed number will be dialed as soon as the handset goes off hook the hands free key or the OK key is pressed The Hotline Call and Call Barring functions are mutually exclusive 8 G
50. unction Caller ID display V 24 menu Phone book programming Appointment function Password protection Call filter barring Hotline call programming Phone lock MSN programming Voice Data INFO key Call register key 13 4 1 Password Protection ON OFF n idle state go to the password menu 190 Password Select the entry Password 192 modif Go to the next entry y Password 191 protection a Eon Protection OFF ON Protection will be switched ON Password or OFF depending on previous state 191 protection 13 4 2 Modifying Password Select the password menu Password Enter old password The character 192 modify will be displayed instead of the digits entered In case of a wrong password Password an error message will be displayed Enter new password Use the LEFT arrow key to delete the digits and enter new modify password ones from the dialling keypad Password 0000 The new password will be stored The default password is 0000 IMPORTANT NOTE REMEMBER YOUR PASSWORD 7 q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster 13 5 Programming Multiple Subscriber Numbers MSN By programming an MSN number each phone of the ISDN bus can be directly addressed upon an incoming call This of course requires that this dial in number is known to the caller If no MSN has been programmed the ISDN phone will accept all calls to the ISDN bus With MSN s
51. ve entered any MSN number for the ab port into the Deskmaster the analogue phone will use MSN 1 7 q HL DM5201 GB qxd 16 04 2003 13 25 Pesce TOPCOM Deskmaster 15 4 Flash commands on analogue port When you have an analogue telephone with Flash key you can handle two calls at the same time on the analogue port Use following commands R flash key Command Function To hold active line connected call To answer second incoming call connected call second call knocking Finish active call and resume first call connected call 1 call on hold Switch between two calls connected call 1 call on hold 3 party conference connected call 1 call on hold ECT external call transfer connected call 1 call on hold Note The flash key is a short on hook signal The length can vary with the phone you use We recommend having flash key between 100 and 380 ms 15 5 MSN for the Analog Port gt Go to the system parameter menu 250 System param System param gt Go to the MSN menu 253 charge The menu can be accessed directly System param using the shortcut 259 259 MSN ox e The first MSN will be displayed MSN 1 Voice aB e Select the analog port MSN HE e Enter a new AB MSN MSN 5 AB 23645_ 8 e New or modified MSN will be stored 15 6 Selection the ISDN call type on the analogue extension 520 model only When dialling out from the analogue phone connected to
52. will be displayed optionally e Select telephone book 1st entry 290 Telephone book will be displayed press the phone book key 0723198765 le gt SCROLLING With each keystroke 07231396410 on the arrow keys you can scroll the entries q HL DM5201 GB qxd 16 04 2003 13 24 e TOPCOM Deskmaster A Z SEARCHING If a character is entered the first entry starting with that character will be selected from the phone book and the cursor moves a step to the right Entering the following characters the search becomes more and more precise Pressing the RIGHT arrow key will display the next entry and switch off the search function Entry of characters will be through the dialling keypad A single character assigned to a key will be selected by subsequent depression of the key with short intervals See also Programming the phone book CHANGES f the LEFT arrow key is pressed during search mode the last entered character will be deleted UNDO The phone number displayed will be selected for preparatory dialling This may be used to add dialling digits e g for dialling to an extension 07231396410 Notes Lifting the handset off hook or pressing the hands free key the entry will be dialed directly from the phone book Pressing the ESC key will stop phone book access 6 4 Dialling from the Notebook The notebook function offers an extended comfortable type of redia
53. with the handset on hook Other persons in the room may then participate in the phone call In order to achieve best hands free quality please mind the following The environment of the phone should not be covered by subjects such as piles of paper coffee pots etc It is suggested to ensure a free area of at least 15 cm at the front right part of the phone 3 3 Security Notes The ISDN Deskmaster has been manufactured in accordance with EN60950 1992 The adaptor supplied with the analog port version is also in accordance with EN60950 The plug may only be operated at 230V mains supply Please verify that the isolation of the adaptor is neither damaged nor defective Attention During operation dangerous voltages may be generated in the phone Do not try to open the phone The phone contains no parts which could be repaired by the customer The supplier does not assume any liability for usages outside the warranty and safety regulations 3 4 Cleaning The phone can be cleaned without any problem Please ensure the following e Wipe the phone with a damp cloth or use antistatic material e Never use a dry cloth for cleaning Static electricity may lead to electronic defects Please take care that no liquid gets inside the equipment switches and contacts may be damaged 3 5 Disconnecting the Line Cord s from the Phone e Press the lock towards the plug e Simultaneously pull the plug at the cord out of the telephone Not
54. xtension is fed by the Deskmaster 520i If you connect more extension in parallel certain exten sions might not operate correctly Therefore it is recommended to connect maximum 2 extensions to the analog port 15 1 Configuration Overview ISDN Exchange NT1 So Bus or PABX Deskmaster AB 1 Analog port Headset optional Voice Data Windows PC 15 2 Transfer call from ISDN phone to analogue phone An incoming or outgoing connected call on the ISDN phone can be transferred to the analogue port 00325698855 e During connection connected e Select the menu entry Transfer to AB The analogue phone will start ringing 580 transfer to AB Lift the handset and you will be connected with the external line Mo 4 April 99 09 00 ISDN 15 3 Keypad commands on analogue port To activate network features like call diversion CFU CFB CFNR from the analogue port you can use D channel command keypad If you start dialling out from the analogue telephone and start with or the Deskmaster will automatically send it as D channel commands keypad For example to activate Call Forwarding Unconditional CFU from the analogue telephone lift the handset and dial 21 123456 Tel number Note When you have programmed MSN number for the ab port the analogue telephone will use this MSN number to dial out and also the network features you activate or deactivate will be for this MSN number If you don t ha
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