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Tektronix 340 Printer User Manual

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1. 9101 17 Caution Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint requiring you to perform cleaning procedures Run several test sheets of letterhead to check for letterhead smearing before attempting a large print job User Manual 3 21 3 Printing Printing transparencies Tektronix transparency media is recommended for use in this printer as it provides optimal image quality and reliable printer operation Tektronix premium transparency media provides enhanced ink adhesion and print quality Load transparency media in the appropriate Letter or A4 size paper tray For best results Tektronix recommends that you order the optional transparency tray Refer to Chapter 5 for ordering information A label inside the transparency tray indicates the tray s maximum transparency capacity Note Do not use transparency media intended for ink jet or thermal wax printers For best results use Tektronix transparency media Tektronix premium transparencies must be loaded face up in the media tray with the notched corner of the sheet in the back right corner of the tray Tektronix standard transparency media is not notched and can be loaded into the tray in any orientation 9101 72 3 22 Phaser 340 Color Printer Printing 3 Transparency quality tips Note For
2. 3 6 Phaser 340 Color Printer Printing 3 The printer supports printing of PCL5 files from your UNIX host as a separately enabled option You can determine if the PCL5 language is enabled for your printer by checking the printer s configuration page Refer to Help Pages Overview on page 2 29 for instructions on printing the configuration page Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on enabling PCL printing Printing from specific applications Refer to the Phaser 340 Drivers and Utilities Printing Reference for detailed information on printing from some applications You can also get tips on printing from certain applications such as QuarkXPress and PageMaker by contacting HAL or EuroHAL the Tektronix automated information systems HAL and EuroHAL fax you information immediately on applications and other topics To receive a HAL FAX catalog call toll free in the U S 1 800 835 6100 or dial direct 503 682 7450 For a EuroHAL catalog use the telephone numbers provided in Chapter 6 Troubleshooting For more information on HAL and EuroHAL see Using the automated fax systems on page 6 4 In addition you can get application information on the Tektronix World Wide Web server and other online services Refer to Online services on page 6 2 User Manual 3 7 3 Printing Selecting print features The printer provides TekColor color corrections that you can se
3. The printer exits standby mode when you send a file to the printer press any front panel button install or remove a media tray or open any cover For example adding ink causes the printer to exit standby mode When the printer exits this standby mode it is ready to print in about 5 minutes Energy Star mode When the printer is idle for the time set in the Energy Star front panel menu it cools down completely When the printer exits the Energy Star mode it is ready to print in about 10 15 minutes For printers ordered with the Energy Star option the Energy Star default is set to one hour After an hour of inactivity the printer begins a cool down cycle that requires a 10 15 minute warm up period before being ready to use again Increasing the Energy Star value from one hour keeps the printer ready for printing and eliminates the warm up period In the printer s standard configuration the Energy Star default is set to 999 hours Since the printer uses ink during warm up from a power off condition and when exiting Energy Star mode you can reduce ink consumption by leaving the printer on To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends There are two ways you can change the Energy Star mode m Through the printer s front panel Refer to the menu map in Chapter 7 to locate the Energy Star Timeout setting in the front panel submenu Refer to Changing the Energ
4. Note Once the maintenance tray has been partially used it will leak drum fluid if tipped Place the maintenance tray on a flat surface after removing it from the printer Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page D 7 for more information User Manual 4 5 4 Caring for Your Printer 4 Lift one corner of the waste tray handle to release it from the maintenance tray remove the waste tray from the maintenance tray 5 Empty the contents of the waste tray by twisting it Used ink is nontoxic it can be treated as normal office waste Each time you remove the waste tray to empty waste ink be sure to empty the waste tray completely before replacing it in the maintenance tray Caution Do not load used ink into the printer Reusing waste ink ruins the printhead and invalidates the printer warranty 6 Replace the waste tray in the maintenance tray a Place the side opposite the handle into the maintenance tray first b Press down firmly in the center of the waste tray to lock it into place Make sure the waste tray is fully seated in the maintenance tray 7 Replace the maintenance tray in the printer Note To prevent media jams at the media tray be sure to push the maintenance tray into the printer until both sides latch in place 8 Close the front cover 4 6 Phaser 340 Color Printer Caring for Your Printer 4 Replacing the maintenance tray Approximat
5. on page 6 4 for instructions Online services Tektronix color printer information is also available through online services m Technical support support ColorPrinters tek com m World Wide Web http www tek com Color_Printers m Tektronix anonymous ftp server ftp tek com Color_Printers m America Online keyword Tektronix m eWorld shortcut Tektronix m CompuServe go Tektronix Using the Tektronix World Wide Web server to download files You can access the Tektronix World Wide Web server WWW to download files such as utilities or drivers Use a web browser such as Netscape or Mosaic and follow these steps 1 Start your web browser and enter the following address ftp ftp tek com Color_Printers bbs 2 Click on the appropriate platform macintosh pcs or unix Click on 340 for Phaser 340 specific files 4 Select the file s you need the system prompts you to select a location for downloading the file s Downloading files from the Tektronix ftp server UNIX and VMS workstation utility files included with the printer on a PC diskette let you set up the printer to select between media trays print quality modes color correction modes and other features If you don t have the means of transferring these files from the PC diskette you can request files from the Tektronix anonymous ftp server 6 2 Phaser 340 Color Printer Troubleshooting 6 If you can exchange electronic mail with other Internet sites you can a
6. A status bar appears while files are copied to your computer If prompted select the path for the PostScript driver file ICONLIB DLL this should be in your WINDOWS SYSTEM directory If the file isn t installed on your hard disk insert the Microsoft CD ROM for Windows 95 select the WIN95 directory and click OK Or insert the requested floppy diskette for Windows 95 select the drive and click OK The software you need is installed If your printer is set up correctly and you clicked Yes in Step 13 a test page prints showing the Windows 95 logo and information about your printer Your Phaser 340 printer should be added to the Printers window When you are done installing the Windows 95 driver refer to Installing optional fonts on page 2 52 2 34 Phaser 340 Color Printer Getting Set Up 2 PC Software for Microsoft Windows 3 1 The following procedure automatically installs the Adobe PS3 printer driver and PostScript printer description files PPDs required by some applications The Adobe PS3 driver works faster and more efficiently with the Adobe PostScript interpreter inside your Phaser 340 than other drivers especially if you are using TrueType fonts Note Ifyou are using the Tektronix floppy diskettes for installation you will need both the Printer Software for Windows diskette and the Adobe PS3 Printer Driver for Windows 3 1 diskette for this procedure 1 Make sure that Windows 3 1 is running on your P
7. Optional Lower Paper Tray Assembly B 2 An optional Lower Paper Tray Assembly for paper printing is available for the printer With a 500 sheet capacity the Lower Paper Tray Assembly transforms the printer into a high volume printing solution for networked environments Using the optional Lower Paper Tray Assembly you can configure the printer for dual tray printing capability Two trays are especially useful if you commonly print on several types of media for example office paper in the lower tray and transparencies letterhead or label media in the upper tray To order use these Tektronix order numbers Order number Description Z340LTA Lower Paper Tray Assembly holds 500 sheets of paper US Letter size paper tray Z340LTA Option 01 Substitute A4 metric size paper tray Phaser 340 Color Printer Expanding Your Printing System B Optional media trays The printer is shipped with a Letter or A4 size paper tray Additional trays can be ordered for convenience For printing transparencies the optional transparency tray is recommended Order number Description 436 0301 00 Letter size transparency tray 436 0302 00 A4 size transparency tray 436 0293 00 Letter size paper tray 436 0292 00 A4 size paper tray 436 0288 00 Replacement US Letter size tray for Lower Paper Tray Assembly 500 sheet capacity 436 0289 00 Replacement A4 metric size tray for Lower Paper Tray Assembly 500 sh
8. par le ministere des Communications du Canada FCC Class B warning for 115 VAC equipment The equipment described in this manual generates and uses radio frequency energy If it is not installed and used properly in strict accordance with Tektronix instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B verified digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment Operation of this equipment ina residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modification not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this equipment Warning Changes or modifications not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this product To ensure emission compliance use shielded interface cables D 2 Phaser 340 Color Printer Regulatory Information D Material Safety Data Sheets Proper management of environmental resources protects the well being of our employees customers shareholders and the communities we are a part of worldwide Tektronix establishes and maintains sound environmental man
9. Commercial Display Monochrome SWOP None Euroscale s n 300 dpi default Cent GE Z en 600 x 300 dpi Printer Defaults T Default Tray Cleaning Page Source Exit lt gt Menu Startup Page Energy Star Timeout SCSI Startup Mode Serial Settings t Baud Rate Parity i gt Menu Data Bits Flow Control Stop Bits Network Settings lt gt Menu Service Support Exit gt Menu TCP IP NetWare EtherTalk or TokenTalk HTTP Cool Down For Power Off Engine FW Version Head Serial Number Fault History Calibration Date Purge Volume Language English default Deutsch Exit GD Menu gt Espa ol Italiano Fran ais Japanese 600 x 300 dpi configuration only 7 8 Phaser 340 Color Printer kk Appears when appropriate PhaserShare card is installed Appendix A Technical Notes Printing Help Pages The printer has several Help Pages that you can print to learn more about the printer Menu Map Provides a graphical view of the front panel menus Configuration Page Lists general information on printer settings and how the printer is configured Startup Page Lists the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts and other useful information Demonstration Pages Provide a colorful way of learning more about the
10. Customizing your printer B 1 Extended features upgrade B 1 Optional Lower Paper Tray Assembly B 2 Optional media trays B 3 Benefits of multiple media trays B 3 Memory upgrades B 4 Benefits of upgrading memory B 4 Font upgrade B 5 600 x 300 dpi upgrade B 5 User Manual xi xii PhaserShare network cards B 6 Benefits of networking the printer B 6 Phaser Copystation B 7 PhaserPrint B 7 PhaserSym_ B 7 Adding a hard disk for font storage B 8 Connecting one disk B 9 Connecting multiple disks B 10 Moving Your Printer Removing the maintenance tray C 1 Locking the transit restraint C 2 Changing line voltage C 4 Regulatory Information Index Phaser 340 Color Printer Chapter Introduction The Tektronix Phaser 340 Color Printer uses Tektronix solid ink jet technology Solid ink jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper The ink hardens so rapidly that it does not have time to bleed into the paper so the printed colors remain brilliant and well defined The Phaser 340 produces laser quality color prints on Letter size and A4 size media You can use common office paper as well as transparency film and peel off label media For best print quality use Tektronix premium transparencies With a print speed of four pages per minute on paper and two pages per minute on transparencies the printer is well suited to workgroup printing envi
11. If it is not clean repeat the cleaning sequence by pressing the Clean button once again Return the printer to normal operation by pressing the Exit button If the ink smears problem persists after running clean sheets of paper through the paper path refer to the following two procedures for directions on cleaning paper feed rollers and the paper exit path 4 22 Phaser 340 Color Printer Caring for Your Printer 4 Cleaning for ink smears paper feed rollers Approximate time to complete 5 minutes If you have already performed the Cleaning for ink smears internal paper path cleaning procedure earlier in this chapter but problems persist clean the upper and lower paper feed rollers The paper feed rollers carry the print media from the media tray and manual feed slot through the printer Occasionally stray ink particles become attached to the paper feed rollers causing ink smears on prints When this occurs you must clean the paper feed rollers using alcohol soaked swabs Refer to Using isopropyl alcohol on page 4 20 for more information Sample ink smear paper feed rollers 9101 61 User Manual 4 23 4 Caring for Your Printer 4 24 1 Open the front cover Caution Phaser 340 Color Printer 9101 22 Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers Cleaning Update Pre soaked alco
12. Printing from a Macintosh 3 5 Printing from a Unix or VMS workstation 3 6 Printing from specific applications 3 7 Selecting print features 3 8 Print quality modes 3 8 Selecting print quality modes from the front panel 3 9 Color correction 3 10 Selecting TekColor corrections from the front panel 3 11 Color sampler charts 3 12 All about media 3 13 Media trays 3 14 Establishing a default media tray optional 3 15 Selecting the default media tray using the front panel optional 3 16 Media size 3 17 Phaser 340 Color Printer Media weight and thickness 3 17 Paper grain 3 18 Margins and image area 3 19 Image orientation 3 20 Media and ink handling tips 3 20 Printing letterhead 3 21 Printing transparencies 3 22 Manual feed printing 3 24 Fonts 3 26 Resident typefaces PostScript 3 26 Resident typefaces PCL5 3 28 Downloading Macintosh and TrueType fonts 3 28 Installing Macintosh screen fonts 3 29 Printer languages PostScript HP GL PCL5 3 29 Printing hints 3 30 Application hints 3 30 Tektronix supplies and software 3 30 Getting the best results 3 30 Relative port speed 3 30 Caring for Your Printer Overview 4 1 Adding ink 4 2 Ink handling tips 4 3 Emptying the waste tray 4 4 Replacing the maintenance tray 4 7 Allabout mediajams 4 9 Locating jammed media 4 10 Removing jammed media 4 11 User Manual Cleaning the printer 4 13 Cleaning pages 4 13 Cleaning supplies 4 14 Reordering cleaning kit supplies 4 15 Using isopropyl alcoh
13. Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on mounting PC diskettes If you ordered your printer with an Ethernet or Token Ring interface a demonstration copy of PhaserPrint is provided on a compact disk CD ROM If you did not receive a demonstration copy but would like one or if you would like to purchase PhaserPrint contact your dealer local Tektronix office or in the United States and Canada call 1 800 835 6100 User Manual 2 51 2 Getting Set Up Installing optional fonts If you ordered the optional 52 additional fonts for your printer you ll need to install them on your computer Refer to the optional font disks and installation instructions for more information What next m When you have set up all the hardware and connections installed the software on your computer turned on the power and allowed a warm up period you are ready to print Chapter 3 Printing contains useful information on basics such as color correction modes print media fonts and printing hints For detailed information on printing options refer to the Phaser 340 Drivers and Utilities Printing Reference m To install a hard disk for font storage turn to Adding a hard disk for font storage on page B 8 m To disable the startup page refer to Enabling and disabling the startup page on page A 7 2 52 Phaser 340 Color Printer Chapter Printing Which platform You can print to your
14. otherwise press Continue 6 When you press Continue a front panel message prompts you to install the cleaning tray in the media tray a Remove the media tray from the printer Remove all print media from the media tray b Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge c Dampen the cleaning tray sponge with isopropyl alcohol A a bottle is provided in the cleaning kit for dispensing the alcohol Alternately you can squeeze the alcohol from a pre soaked alcohol wipe packet to moisten the cleaning tray sponge B Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty 9101 27 User Manual 4 33 4 Caring for Your Printer d Place the cleaning tray in the media tray so that the tray s sponge pad is nearest the paper tray s handle Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray 9101 26 e Insert the media tray with the cleaning tray into the printer 7 Press the Clean button The printer cleans the media pick roller while displaying the following message Cleaning 4 34 Phaser 340 Color Printer 10 11 Caring for Your Printer 4 When the cleaning operation is comple
15. printer before using the driver The Phaser 340 diskettes and CD ROM include an installer application that automatically installs the following printer software on your Macintosh hard disk You can select a standard installation or select individual items Standard printer software installs Phaser 340 Utilities Samplers PPD files for drivers and applications ColorSync Profiles and the Phaser 340 GX printer driver Standard plus QuarkXPress printer software installs the PDF file for QuarkXPress Phaser 340 Utilities Samplers PPD files for drivers and applications ColorSync Profiles and the Phaser 340 GX printer driver ColorSync Profiles Phaser 340 Profile printer profile for use with ColorSync 2 0 Phaser 340 Utilities installs the following in a Phaser 340 Utilities folder inside a PhaserTools folder created by the Installer application Printer utility files such as color corrections tray selections and print quality modes PhaserPrint a plug in for use with Adobe Photoshop LaserWriter Utility downloading and utility application User Manual 2 43 2 Getting Set Up m Samplers installs color sampler charts and a fonts sampler in a Samplers folder inside a PhaserTools folder created by the Installer application m PPD files for drivers and applications installs the following m 1K340172 PPD PostScript printer description file for use with the standard 17 font version of the printer m 1K340692 PPD
16. 2 8 Quick Start Installation guide 2 8 Removing the packing material 2 8 Installing the optional Lower Paper Tray Assembly 2 9 Installing the optional Phaser Copystation 2 10 Unlocking the transit restraint 2 11 Installing the maintenance tray 2 12 Loading ink sticks 2 14 Selecting a media tray configuration 2 15 Office paper letterhead and label stock printing 2 15 Transparency printing 2 15 Loading media trays 2 16 Loading paper and transparency trays 2 17 Loading the Lower Paper Tray Assembly 2 18 Connecting the printer 2 21 Printer ports 2 21 PhaserShare network and serial connections 2 23 SCSI connections 2 23 Parallel connection 2 24 Turning on the printer 2 25 As the printer warms up 2 26 Turning off the Startup page 2 26 Front panel controls 2 27 Accessing the front panel menu 2 27 Selecting a language for the front panel 2 28 User Manual vii viii Help Pages Overview 2 29 Installing the printer s software 2 30 PC software 2 31 PC Software for Microsoft Windows 95 2 32 PC Software for Microsoft Windows 3 1 2 35 PC Updating the driver software for Windows NT 2 38 PC DOS and setting up ports 2 42 Macintosh software 2 43 Using the installer to load software 2 45 LaserWriter 8 x setup 2 46 Phaser 340 GX driver 2 50 Workstation users 2 50 Installing optional fonts 2 52 What next 2 52 Printing Which platform 3 1 Printing from Windows 95 3 2 Printing from Windows 3 1 and Windows NT 3 3 Printing from a PC DOS 3 4
17. 27 28 2930 31 32333435 36 37 3839 40 41 4243 44 45 46 47 48 49 5051 5253 5455 5657 58 5960 61 62 67 64 65 667 686970 71 7273 74 757677 78798081 82 8384 8586 87 88 MA 12345678 9 101112191415 1617 18192021222324 2526 27 282930 31 323334 35 26 37 383940 41 42 49 44 45 46 47 48 49 5051 5253 5455 5657 58 59 60 61 62 6f 64656667 686970 71 727374757677 78798081 82 838485 8687 88 AON 12345678 9 101112191415 1617 18192021222324 2526 27 28 29 20 31 323334 35 26 37 383940 41 42 49 44 45 46 47 48 49 5051 5253 5455 5657 585960 61 626364656667 686970 71 7273 74 757677 78798081 82 838485 8687 88 9101 49 4 User Manual 4 19 4 Caring for Your Printer If one or more of the color bars are still missing repeat the cleaning sequence by pressing the Clean button once again When cleaning ends the printer outputs a cleaning page that you may discard as normal office waste If the second cleaning sequence does not cure the light stripes or missing colors problem you can press the Clean button for a third time to repeat the cleaning sequence If your prints still have color stripe problems after the third cleaning sequence service may be required Refer to Printer service on page 6 1 for more information Return the printer to normal operation by pressing the Exit button 4 20 Phaser 340 Color Printer Caring for Your Printer 4 Cleaning for ink smears internal paper path Approximate time to complete 3 6 minutes If you
18. 3 29 Phaser 340 extended features 3 8 Phaser 340 GX driver 3 5 Phaser Copystation capabilities B 7 installing 2 10 order number B 7 SCSI port 2 21 PhaserPrint B 7 order number B 7 software 2 50 workstations 3 6 PhaserShare cards 3 2 3 3 3 5 advantages of networking B 6 configuring 2 22 connecting 2 23 order numbers B 6 upgrade kits 2 23 PhaserSym capabilities B 7 order number B 7 workstations 3 6 portrait orientation 3 20 ports computer 2 42 ports printer speed 3 30 PostScript 3 8 printing files 3 29 Windows driver 2 37 Power indicator 2 27 7 1 Index 6 Phaser 340 Color Printer power switch location 2 25 PowerPoint users image quality solution 6 11 Printbutton 7 3 print features selecting color corrections 3 8 selecting print quality modes 3 8 speed 3 8 print quality 300 dpi 3 8 600 x 300 dpi 3 8 B 5 memory upgrade required B 5 selecting from front panel 3 9 printdrum cleaning 4 29 Printer Command Language 1 2 printer control PhaserLink 1 3 printer drivers generic 3 4 3 15 printing transparencies 3 23 using Windows 2 38 printer languages default 3 29 printer software for Windows 3 1 2 35 for Windows 95 2 32 installer 2 45 installing on a Macintosh 2 43 installing on a PC Windows 95 2 32 installing on a PC Windows 2 35 printer standby modes A 7 printer status display 7 1 PRINTER INF updating Windows NT driver 2 38 printing configuration page A 3 demonstration pages A 6 froma Macintosh 3
19. 3 6 PhaserPrint software 2 50 3 6 B 7 PhaserSym 3 6 printing from 3 6 serial interface 3 6 setting up spooling systems 3 6 transferring utility files 3 6 World Wide Web description 1 3 downloading files 6 2 functional use 3 8 A 2 to A 10
20. 5 from a PC Windows 3 1 and NT 3 3 from a workstation 3 6 from specific applications tips 3 7 languages 3 29 manual feed 3 24 menumap A 2 startup page A 4 test page 4 19 transparencies 3 22 two pages after jam 4 9 problems and solutions image quality 6 10 media feeding and jamming 6 10 network problems 6 13 operational hints 6 16 printing and installation 6 13 protected menus 7 6 Q QuarkXPress 2 31 2 43 2 44 QuickDraw GX 2 44 2 50 R registration card 2 7 repacking your printer C 1 repair shipping box 2 8 telephone number 6 1 replacing the maintenance tray 4 7 resident typefaces PostScript PCL5 3 26 RGB color charts 3 12 S safety and emissions A 14 screen fonts installing 3 29 Macintosh 3 29 SCSI disk B 8 connecting multiple disks B 11 connecting single disk B 9 initialization B 9 Sys Start file B 9 SCSI port connecting external font disk 2 23 connecting Phaser Copystation 2 23 ID number B 9 termination B 9 selecting a default media tray 3 15 3 16 selecting a front panel language 2 28 selecting a print quality mode 3 8 serial interface connection 2 23 workstations 3 6 service 6 1 setting up PC ports for DOS 2 42 signals parallel port A 10 solid ink jet 1 1 specifications A 13 standby modes A 7 startup page after warmup 2 26 enabling and disabling A 5 non fatal error 6 16 printing 2 29 A 4 status display 7 1 supplies and accessories 3 30 supplies ordering 5 1 Sys Start fi
21. Energy Star Timeout from its default value 1 hour to a maximum value by pressing the left arrow lt button Press the OK button to confirm your Energy Star timeout selection Return to the top level of the menu by pressing the Exit button until the printer displays the Ready message A 8 Phaser 340 Color Printer Technical Notes A Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self maintenance and jam recovery routines The default cleaning page source for the printer is the upper tray When the Lower Paper Tray Assembly is installed you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray To change the cleaning page source use one of these methods Send a PostScript utility file to the printer Refer to the Phaser 340 Drivers and Utilities Printing Reference for more information Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information Change the printer s front panel according to the following instructions While the Ready message is displayed press the Menu button The printer displays the first item in the setup menu Help Pages lt gt Menu Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Printer D
22. are ready to use it for printing Do not use paper that has been creased or wrinkled Caution Never attempt two sided or two pass printing on any type of media Ink from the back of the paper will offset onto the internal paper path requiring you to perform cleaning procedures Excessive buildup of ink in the paper path may cause paper jams After you clear the jammed media the printer feeds a cleaning page to remove a partial image that may be on the printdrum Once the printdrum is cleared the printer outputs the original image on a second page The source of the cleaning page upper tray is default is selected through the Cleaning Page Source front panel menu selection If you have letterhead or transparencies in the upper tray you can change the source of the cleaning page to avoid using letterhead for the cleaning page Refer to Selecting the cleaning page source on page A 11 User Manual 4 9 4 Caring for Your Printer Locating jammed media Paper jams can occur in these places 1 Inside the exit cover 2 Inside the front cover 3 At the manual feed slot 4 At the standard media tray and Lower Paper Tray Assembly AWS 9101 30 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 4 10 Phaser 340 Color Printer Caring for Your Printer 4 Removing jammed media To avoid ink smears inside the printer always try
23. cables and adapters on page 5 3 if you need a 50 pin connector m One SCSI cable terminator unless one of your disks has an internal terminator The printer can support up to seven external disks When connecting a hard disk to the printer follow these guidelines You must turn on the disk s before you turn on the printer Wait at least one minute after turning on the disk s before turning on the printer m The printer must always be at one end of the chain with a terminator at the other end or a terminated device such as the Phaser Copystation m With multiple disks each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number m With multiple disks only one disk can contain a Sys Start file Phaser 340 Color Printer Expanding Your Printing System B Initialization Unless the disk is already formatted for operation with a PostScript printer you have to initialize format the disk after connecting it to the printer The printer diskettes contain utility files to help you initialize the disk and download fonts to it Refer to the Phaser 340 Drivers and Utilities Printing Reference for instructions on how to use the utility files SCSI ID number The printer s SCSI number is 7 Valid ID numbers for the external disk are 0 through 6 Note Ifyou have a Phaser Copystation connected to the printer it must be located at one end of the chain with the printer at the
24. installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage S Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Contents 1 Introduction 2 Getting Set Up Ataglance 2 1 Checking the inventory 2 2 Optional accessories 2 4 Touring the printer 2 6 Registering the printer 2 7 Setting up the printer
25. messages Message Action Ready No user action required The printer is ready to print Initializing No user action required Wait for a period of time Warming Up No user action required Wait for a period of time Busy lt message gt No user action required Processing Data No user action required Waiting For Data No user action required Job Cancelled No user action required Displayed after you press the Cancel button Clearing Job No user action required May be displayed after you press the Cancel button Melting Ink No user action required Displayed during print jobs that require large amounts of ink Unlock Transit Unlock the transit restraint on the right side of the Restraint printer before sending print jobs Close Front Cover Close the front cover Close Top Cover Close the top cover Close Exit Cover Close the exit cover User Manual 6 7 6 Troubleshooting Front panel messages cont d Message Action Jam Open Front Cover Open the front cover and remove the paper jam from the manual feed slot or behind the front cover You may need to push on both sides of the maintenance tray to relatch it or clean the upper or lower paper feed rollers Feed Jam Retry Manual Remove the media from the manual feed slot and re insert it Cover Jam Open Exit Open the exit cover and remove the paper jam You may need to
26. o L o Ee OO geese 9682 18 3 Using an alcohol soaked cloth scrub both pick rollers thoroughly 4 Replace the lower paper tray in the Lower Paper Tray Assembly User Manual 5 Chapter Supplies and Accessories Tektronix supplies the mark of quality Tektronix supplies are developed and tested as a total system printer ink and media These system components work together to produce consistent high quality color images For the best results order Tektronix supplies Caution To avoid damaging the printhead only use Tektronix Phaser 340 ColorStix solid ink sticks in the printer Ordering printer supplies For a complete list of printer supplies refer to the supplies information sheet that was shipped with the printer and contact your local dealer or in the United States call Tektronix at 1 800 835 6100 Printer supplies and accessories Order number Description 016 1307 00 Phaser 340 ColorStix Solid Ink 3 Black sticks 016 1308 00 Phaser 340 ColorStix Solid Ink 3 Cyan sticks 016 1309 00 Phaser 340 ColorStix Solid Ink 3 Magenta sticks 016 1310 00 Phaser 340 ColorStix Solid Ink 3 Yellow sticks 016 1361 00 Letter size Tektronix premium transparency 50 sheets 016 1362 00 A4 size Tektronix premium transparency 50 sheets 016 1359 00 Letter size Tektronix standard transparency 50 sheets 016 1360 00 A4 size Tektronix standard transparency 50
27. off the printer using the rear panel On Off switch Caution To avoid damaging the printer let the printer cool down for at least 30 minutes before you move it so that the ink has time to solidify Before you move the printer you ll want to complete the steps presented in this chapter Removing the maintenance tray 1 Remove the maintenance tray from the printer keeping it level Remove empty and replace the waste tray Refer to Emptying the waste tray on page 4 5 for detailed instructions 2 Place the maintenance tray in a plastic bag and seal the bag The maintenance tray contains drum fluid that leaks if the tray is tipped Keep the maintenance tray level and in a sealed plastic bag while transporting it Caution To avoid damaging your printer and invalidating your printer s warranty remove the maintenance tray before moving the printer Always store a used maintenance tray in a leak proof package When handling the maintenance tray keep it level Never ship a partially used maintenance tray Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page D 7 for more information User Manual C 1 C Moving Your Printer Locking the transit restraint Refer to the following illustration while performing these steps 1 When the printer displays the Ready message power it down using the rear panel On Off switch The printer places the print head in the locking position Cau
28. offers two grades of transparency media premium and standard Tektronix premium transparency media offers enhanced ink adhesion and print quality for overhead transparencies Note Tektronix inks and transparencies are formulated for use with this printer to ensure the best print quality and long term reliability Tektronix does not guarantee printer performance on non Tektronix transparency media Tektronix office paper is cut with the correct grain so your prints will not wrinkle For information on ordering Tektronix paper and transparency media refer to the supplies information sheet included with your printer Caution To avoid damaging your printer do not use perforated paper three holed paper legal size paper or envelopes Do not use transparency media intended for ink jet or thermal wax printers Never attempt duplex two sided printing on any type of media Ink from the back side of the paper will offset onto the internal paper path requiring you to perform cleaning procedures You can recycle the paper printed on a this printer the same way you would recycle paper from any laser printer User Manual 3 13 3 Printing Media trays Standard paper trays The printer is shipped with a standard Letter or A4 size paper tray which holds 200 sheets slightly less than one half ream of paper Note The standard paper trays are designed for use with paper media You can use a standard paper tray for printing up to 50 tr
29. option Downloading Macintosh and TrueType fonts The fonts resident in the printer are stored in the printer as outlines and are always available for printing The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts If you want to print PostScript outline fonts that are not built into the printer you can transfer or download outline fonts from your computer to the printer Downloading fonts saves print time if you plan to print several documents or a large document using those fonts When you download a font it is stored in the printer s memory or on a SCSI hard disk attached to the printer Refer to Adding a hard disk for font storage on page B 8 for more information on external font storage You can download as many outline fonts as the printer s memory or hard disk allow Adding more memory expands the number of fonts that can be downloaded to the printer The printer accepts Type 1 and Type 3 downloadable fonts including those from Adobe Agfa Bitstream Microsoft Apple and many others The printer also accepts TrueType downloadable fonts which can be scaled to any point size TrueType fonts look the same on the screen as they do when printed You download a font from a PC or Macintosh the same way you download fonts to any PostScript printer Follow the documentation that was shipped with your fonts 3 28 Phaser 340 Color Printer Printing 3 Installing Mac
30. options and paper trays in the Paper Source field Refer to All about media on page 3 15 for details 3 In the Print dialog box click the Options button to see the Print Options dialog box There are printer specific TekColor features listed at bottom of the dialog box Refer to Print quality modes on page 3 8 for details on Print Quality and for details on Color Correction 4 The LaserWriter 8 3 driver offers ColorSync options refer to the Phaser 340 Drivers and Utilities Printing Reference for instructions For detailed information on print features refer to the Phaser 340 Drivers and Utilities Printing Reference Note Ifyou are using the Phaser 340 GX driver to print a file refer to the Phaser 340 Drivers and Utilities Printing Reference for complete information on installing and printing from the driver User Manual 3 5 3 Printing Printing from a Unix or VMS workstation You can print from a workstation through Ethernet Token Ring parallel or serial interfaces Workstation users can print from any application that generates color PostScript For Unix and VMS environments Tektronix offers PhaserPrint for fast raster file and screen copy printing to Tektronix color printers PhaserPrint also provides a graphical user interface for push button control of Tektronix printer features such as print quality modes and TekColor color corrections For VMS environments Tektronix also offers PhaserSym a VMS print sy
31. or transparencies from the media tray User Manual 4 1 4 Caring for Your Printer Adding ink Approximate time to complete 1 minute The printer is shipped already loaded with Tektronix Phaser 340 ColorStix solid ink sticks The front panel displays a message telling you when the printer is low on ink giving you time to reorder When the printer is out of ink it displays an Out of Ink message Add up to three ink sticks to the printer before continuing to print 1 Open the top cover 2 Drop the appropriate color Phaser 340 ColorStix ink stick into the ink loading bin that appears low Each ink stick is uniquely shaped to fit into the correct ink loading bin 9101 21 3 After loading the appropriate color ink stick a front panel message directs you to close the top cover 4 2 Phaser 340 Color Printer Ink handling tips Caring for Your Printer 4 For typical office document printing you ll use one of each color ColorStix ink stick to print approximately 1000 pages To reorder additional ink sticks contact your local dealer or in the United States call Tektronix at 1 800 835 6100 Printer ink sticks 016 1307 00 Phaser 340 ColorStix solid ink 3 Black sticks 016 1308 00 Phaser 340 ColorStix solid ink 3 Cyan sticks 016 1309 00 Phaser 340 ColorStix solid ink 3 Magenta sticks 016 1310 00 Phaser 340 ColorStix solid ink 3 Yellow sticks m To ensure optimum print quality and best performan
32. other end and the external disk s in the middle The Copystation uses two SCSI ID addresses 05 and 06 therefore the external disk s can use ID numbers 0 through 4 If you set an external disk to SCSI ID address 05 or 06 you may see an error on the configuration or startup pages Termination The printer has an internal terminator Startup file You may load a startup file called Sys Start onto your external disk The Sys Start job file is similar to an init file When you turn on the printer it executes that file providing that Sys Start has been enabled through a control file downloaded to the printer Note Ifthe Sys Start file contains an error the printer ignores the remainder of the file and may not start up as you expect it to Connecting one disk Caution To avoid damaging components turn off the computer printer and external disk before you connect or disconnect a SCSI cable Turn on the disk before you turn on the printer 1 SCSI port 2 External disk SCSI port 3 Terminator not required if the disk has a built in terminator or if you have a Phaser Copystation connected at the other end of the chain User Manual B 9 B Expanding Your Printing System Each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number Note See Interface cables and adapters on page 5 3 for cable ordering information J te n swx B TIND 9101
33. printer s software or select the PPD files for drivers and applications option Open the Chooser Select the LaserWriter 8 driver icon Select your printer from the list Still in the Chooser click the Setup button to see a list of options In the dialog box that appears click the More Choices button to see the full range of options Do not use the Auto Setup button errors can occur with the PPD files Continue with this procedure to properly set up the driver Click the Printer Info button then click the Update info button in the next dialog box Record the information on PostScript Version and Total Memory Installed you will need this information later Click OK Click the Select PPD button the Printer Descriptions folder in the Extensions folder inside the System Folder is displayed Phaser 340 Color Printer Getting Set Up 2 11 Highlight one of the following PPD files you installed in Step 2 and click Select m Use the TK340172 PPD file with the standard version of the printer m Use the TK340692 PPD file with the extended features configuration of the printer Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 12 Make sure the information under Printer Model matches the printer you have and
34. printer page 2 6 Registering the printer page 2 7 Ppp eS Setting up the printer page 2 8 Optional Installing the Lower Paper Tray Assembly page 2 9 Optional Installing the Phaser Copystation page 2 10 Unlocking the printer transit restraint page 2 11 Installing the start up maintenance tray page 2 12 Loading ink sticks page 2 14 Selecting a media tray configuration page 2 15 Loading the media tray s page 2 16 5 Connecting the power and interface cables page 2 21 6 Selecting a language for the front panel page 2 28 7 Installing printer software on your computer page 2 30 Note To install a hard disk for font storage turn to Adding a hard disk for font storage on page B 8 User Manual 2 1 2 Getting Set Up Checking the inventory The printer and its standard accessories are shipped in a single box 2 2 l g 10 11 12 13 14 O P N p p e Quick Start Installation guide Phaser 340 ColorStix starter pack Paper tray Letter or A4 size Power cord Start up maintenance tray Cleaning kit TekColor Care envelope includes the registration card Parallel cable adapter Phaser 340 Color Printer User Manual Phaser 340 Media Sampler Supplies information sheet Phaser 340 Drivers and Utilities Printing Reference manual CD ROM and diskettes PhaserShare User Manuals and diskettes optional 52 additional fonts optional See Interface ca
35. printer from any of the following platforms providing the printer has the appropriate interface port Refer to Printer ports on page 2 21 for more information PC in Windows Windows 95 Windows NT and in DOS m Macintosh m Unix and VMS Workstations To print from a Macintosh from Windows Windows 95 or Windows NT you should first have installed the printer software as described in Chapter 2 This chapter describes the basic print features available for complete information on using the features refer to the Phaser 340 Drivers and Utilities Printing Reference If you are printing from a PC running DOS you must first set up the driver in your application software Use the following instructions to set up printing from your platform User Manual 3 1 3 Printing Printing from Windows 95 Note Printing from a PC through an interface port other than the parallel port requires that an optional PhaserShare card be installed in the printer 1 Make sure that you have installed the printer software for Windows 95 as described in Chapter 2 If you have not do so now 2 In the Printers window select the Phaser 340 printer icon 3 Select Properties from the File menu 4 Click on any of the tabs along the top of the Properties window to view and make selections that control the print features for example the Paper tab controls Paper size and Paper source selections For information on print features see Selecti
36. provides a breakthrough in printer control and information access Rather than use vendor proprietary printer specific and platform specific management utilities PhaserLink provides this function using HTTP HyperText Transfer Protocol the basis for World Wide Web browsers This allows you to use a standard web browser to view printer status control printer configuration and link to online documentation via the World Wide Web Note To use PhaserLink the printer must be connected to a network running TCP IP Refer to PhaserShare Status Software User Manual for complete details Easy to use and maintain Designed for the business office environment the Phaser 340 is a fast easy to use printer When the printer is low on ink you just drop in Tektronix ColorStix solid ink sticks and continue printing Each ColorStix solid ink stick has a unique color and shape to simplify loading An Energy Star power saving mode automatically reduces power consumption during idle times To order ColorStix solid ink sticks paper transparencies or other supplies refer to the supplies information sheet that is shipped with the printer and contact your local dealer or in the United States and Canada call Tektronix at 1 800 835 6100 User Manual 1 3 1 Introduction 1 4 Phaser 340 Color Printer Chapter Getting Set Up At a glance Installation of your printer involves these sequential tasks Checking the inventory page 2 2 Touring the
37. the Toxic Substances Control Act inventory as verified by our suppliers SARA Not reportable RCRA TCLP below hazardous waste levels set by EPA CERCLA No reportable quantity for this material California Prop 65 Not listed Section XVI Other information Original Preparation Date 8 23 94 R C Tektronix Incorporated P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 Phaser 340 Color Printer Regulatory Information D MSDS for silicone oil Section Product identification Trade name and Tektronix part number Silicone fluid found in maintenance tray 006 7912 00 Product use Used in Tektronix Phaser 340 color printers Section Il Information on ingredients Ingredients Polydimethylsiloxane CAS Number 63148 62 9 Hazardous Ingredients None This is not a hazardous material as defined by the OSHA Hazard Communication Standard Section Ill Hazards identification Potential health effects Eyes Direct contact may cause temporary discomfort with mild redness and dryness similar to windburn Skin A single prolonged exposure 24 to 48 hours causes no known adverse effect Inhalation Not an irritant to respiratory passages Ingestion Swallowing large amounts could cause discomfort Section IV First aid measures Eyes Flush immediately with water Skin Wipe off and wash with soap and
38. the default tray selections until you reach the appropriate setting An asterisk next to the selection indicates the active setting Press the OK button to confirm your default tray selection Return to the top level of the menu by pressing the xi button until the printer displays the Ready message 3 16 Phaser 340 Color Printer Printing 3 Media size The standard paper trays optional transparency trays the optional Lower Paper Tray Assembly trays and manual feed slot accept two sizes of media Letter A size 8 5 x 11 in and A4 size 210 x 297 mm Refer to Margins and image area on page 3 23 for details on the size of the image area Media weight and thickness The following table presents guidelines you should follow when selecting media to use with the printer Tray type Paper type Transparency Label media Letter or A4 Bond Supported Full sheet laser paper trays 16 32 Ib 50 sheet capacity printer labels 60 120 g m Letter or A4 Not supported Supported Not supported transparency trays 175 sheet capacity Lower Paper Bond Not supported Not supported Tray Assembly 16 32 Ib 60 120 g m Manual feed Bond Supported Full sheet laser 16 32 lb printer labels 60 120 g m Non glossy Cover 50 80 lb 135 220 g m2 User Manual 3 17 3 Printing Paper grain Grain refers to the direction of fibers in the paper Paper that contains fibers running the length of
39. the paper is called long grain paper For the best printing results only use long grain paper Most common office copy paper is the long grain variety You can purchase premium long grain Letter size and A4 size paper from Tektronix refer to Ordering printer supplies on page 5 1 for more information 1 Long grain paper 2 Short grain paper 1 2 9101 15 3 18 Phaser 340 Color Printer Printing 3 Margins and image area The image area is the part of the media where the image appears When the printer places an image on the media the image area is a bit smaller than the actual media size You may need to adjust the page margins in your application software to match the image area The printer must be set for the correct size media through the printer driver The image area for the Phaser 340 color printer is 8 11 x 10 45 in Letter size and 200 x 283 mm A4 size The difference between the image area and the media size for the top margin and side margins is 5 mm 0 2 in The bottom margin is 9 mm 0 35 in Note For maximum print speed set left and right margins to 0 3 in 7 4 mm or larger The following illustration shows the image area and top side and bottom margins 1 Letter size 8 5 x 11 in 2 A4 size 210 x 297 mm 1 2 5 mm 0 2 in 5 mm 0 2 in A A x 8 11 in gt 200 mm gt gt 10 45 in g 283 mm y y y
40. the word Menu Ready E gt Power Clean Menu E gt X Error T Exit o 0 0 g 9101 54 Accessing the front panel menu When the printer is shipped access to the front panel menu is made by pressing the Menu button System administrators may choose to limit access to front panel menus requiring users to know a two button combination to gain full access to menus Refer to the Chapter 7 for a complete description of front panel controls and menus User Manual 2 27 2 Getting Set Up Selecting a language for the front panel Messages that appear in the front panel window are in English by default To change the language to Spanish French German Italian or Japanese follow these steps 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Language lt gt Menu Press the Menu button to access language selections The printer displays the following message Language English lt gt OK where the asterisk indicates the currently selected language Using the left or right arrow buttons scroll through the language selections until you reach the appropriate setting Press the OK button to confirm your language selection Return
41. to Printing the startup page on page A 5 for instructions Note If your printer is networked and you have changed the front panel settings make sure that you tell other users on the network Printer settings affect all prints made with non Tektronix drivers 3 10 Phaser 340 Color Printer Printing 3 Selecting TekColor corrections from the front panel Use the following steps to change the TekColor correction mode through the printer s front panel menu 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu 2 Using the left lt or right gt arrow buttons scroll through the selections until the following message appears TekColor Correction lt gt Menu 3 Press theMenu button to access color correction selections The printer displays the following message TekColor Correction Vivid Color osc S2ee gt OK 4 Using the right or left arrow buttons scroll through the color correction selections An asterisk next to the selection indicates the currently active setting 5 Press the OK button to confirm your selection 6 Return to the top level of the menu by pressing the Exit button until the printer displays the Ready message User Manual 3 11 3 Printing Color sampler charts The printer diskettes and CD ROM contain color sampler charts for the following color spec
42. to pull jammed paper or transparency media out through the top of the printer the exit cover If the jammed media cannot be cleared from the exit cover open the front cover and check for jammed media If the jam is not inside the front cover remove the media tray and check for jammed media Follow these guidelines when you remove jammed media Use both hands to gently pull the media through its normal path out the top of the printer exit cover if possible Do not use excessive force pulling the media it may tear After removing the jammed media inspect it for tears Leave no media scraps in the printer If your prints have ink smears after clearing a jam condition refer to Cleaning for ink smears internal paper path on page 4 26 Check for jammed media that has partially exited the printer s exit cover Remove any jammed media by pulling the media out through the top of the printer Open the front cover and check for jammed media 9101 22 User Manual 4 11 4 Caring for Your Printer 3 If necessary open the exit cover using the blue release button located inside the front cover at the top of the printer 4 Using both hands pull the jammed media out the top of the printer 9101 60 5 If necessary remove the media tray to locate and clear jammed media 4 12 Phaser 340 Color Printer Caring for Your Printer 4 Cleaning the printer Periodically cleaning the printer keeps it in pe
43. to the printer Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on the LaserWriter printer driver version 8 X Phaser 340 Color Printer Network problems Troubleshooting 6 Symptom Solution The printer doesn t appear in the Chooser m Always make network connections before turning on the printer Turn the printer off wait at least 15 seconds and turn the printer s power on again m Check the termination refer to the documentation for your network adapter or connector for information on termination m Check the configuration page to get the zone name and printer name Refer to Printing the configuration page on page A 3 Make sure that the correct zone and printer name have been selected in the Chooser m f you have changed the printer s name did you make it a unique name not the same as any other printer in the zone m Make sure that the correct network is selected in the Network Control Panel Printing and installation problems Symptom Solution You have problems printing from a specific application m Refer to the Phaser 340 Drivers and Utilities Printing Reference for application specific information m You can get tips on printing from specific applications such as QuarkXPress and PageMaker by contacting HAL the Tektronix automated information system HAL faxes you information immediately on applications and other topics To receive a F
44. true printer on Negative true printer off Phaser 340 Color Printer Specifications Technical Notes A Printer tilt Place the printer on a level surface with no more than 3 tilt in any direction Equivalent to raising one corner of the printer approximately 2 cm 0 75 inches Caution Tilting the printer more than 3 causes drum fluid to leak from the maintenance tray resulting in damage to your printer not covered by the printer s warranty Temperature Operating 10 C to 35 C 50 F to 95 F Nonoperating 30 C to 60 C 22 F to 140 F Storage 30 C to 60 C 22 F to 140 F Humidity Operating 10 to 80 Relative Humidity noncondensing Nonoperating 10 to 95 Relative Humidity noncondensing Altitude Operating 0 to 2 400 meters 0 to 8 000 feet Nonoperating 0 to 15 000 meters 0 to 50 000 feet Primary voltage ranges switch selectable 87 128 VAC 115 VAC nominal 174 250 VAC 220 VAC nominal Frequency range 48 to 66 Hz AC input ratings 115 VAC 10 Amps 220 VAC 5 Amps Printing resolution and speed 300 x 300 dpi color print on paper 4 pages per minute 300 x 300 dpi color print on transparency 2 pages per minute 600 x 300 dpi color print on paper 2 pages per minute optionally available Left and right margins set to 0 3 in 7 4 mm or larger User Manual A 13 A Technical Notes Power consumption Operating power consumption 140 to 480 Watt
45. upgraded to a 24 Mbyte configuration that supports 600 x 300 dpi printing by ordering the 4685F16 16 Mbyte memory upgrade and Z340ROM or Z340FX upgrade The installation of either kit upgrades the printer to the extended features configuration Refer to Extended features upgrade on page B 1 for more information B 4 Phaser 340 Color Printer Expanding Your Printing System B Font upgrade You can add an additional 52 fonts to the standard 17 fonts by upgrading to the extended features Refer to Extended features upgrade on page B 1 for more information Refer to Fonts on page 3 26 for more information on font typefaces Note The startup page reports how many fonts are installed in the printer For information on printing a startup page refer to Printing the startup page on page A 4 600 x 300 dpi upgrade You can upgrade the Phaser 340 to print with 600 x 300 dpi resolution print quality Refer to Extended features upgrade on page B 1 for more information User Manual B 5 B Expanding Your Printing System PhaserShare network cards Tektronix PhaserShare network cards offer high performance network connectivity for your color printer PhaserShare network cards can be easily installed in your printer Order number Description 4676FP1 Adds Ethernet interface includes support for Novell NetWare EtherTalk and TCP IP Same as Option P1 4676FP3 Adds LocalTalk Serial interface Same as
46. water Inhalation Nota likely route of exposure Ingestion No first aid should be needed User Manual D 7 D Regulatory Information D 8 Section V Fire fighting measures Flammable Properties Flammable limits not determined Flash point 545 F minimum open cup Fire and explosion hazards No unusual hazards known Section VI Accidental release measures Spill or leak Wipe with absorbent material and dispose in accordance with Federal State and Local regulations Section VII Handling and storage Handling No special requirements Storage No special requirements Section Vill Exposure control personal protection Exposure Guidelines None established Engineering Controls None needed when used as intended in Tektronix printers Eye Protection None needed Skin Protection None needed Respiratory Protection None needed Section IX Physical and chemical properties Appearance Colorless liquid Odor Slight Solubility Not water soluble Phaser 340 Color Printer Regulatory Information D Section X Stability and reactivity Stability Stable Traces of formaldehyde may form if heated in air above 149 C 300 F Normal operating temperature in this printer is 50 to 60 C Incompatibility With Other Materials Oxidizing compounds can cause a reaction Hazardous Polymerization Will not occur Section X Toxicological information Acute oral LDs9 Greater th
47. 3 downloadable fonts TrueType fonts PCL5 optionally enabled and a variety of user defined fonts To extend font capability the printer supports a SCSI connected external hard disk for storage of additional fonts Refer to Adding a hard disk for font storage on page B 8 for more information The Phaser 340 standard configuration is shipped with a set of 17 resident fonts 3 26 Phaser 340 Color Printer Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique Times Roman Times Bold Times Italic Times Bold Italic Symbol 2 wp B o A 9101 19 Printing 3 Additional fonts can be added to the Phaser 340 The optional extended features configuration includes these 52 fonts for a total of 69 fonts Refer to Extended features upgrade on page B 1 for more information Americana Regular Americana Extra Bold ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique Barmeno Regular Barmeno Medium Barmeno Bold Barmeno Extra Bold Wlachkoalkt ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Carta wee ON fanittaa OOU dpi ax Adobe Caslon Regular Adobe Caslon Italic Adobe Caslon Semibold Adobe Caslon Semibold It
48. 43 Multiple disks The printer can support up to seven external disks When you have more than one disk connected to the printer follow these guidelines m Each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number m The printer must always be at one end of the chain with a terminator at the other end m Only one disk can contain a Sys Start file B 10 Phaser 340 Color Printer Expanding Your Printing System B Connecting multiple disks Caution To avoid damaging components turn off the computer printer and external disk before you connect or disconnect a SCSI cable Turn on the disks before you turn on the printer 1 SCSI port 2 External disks 3 Terminator not required if the end disk has a built in terminator if you have a Phaser Copystation connected at the other end of the chain The middle disk must not have an internal terminator Each disk must have a unique SCSI ID number Do not turn on the printer or disk until each disk has a unique number Note See Interface cables and adapters on page 5 3 for cable ordering information SS SS aS T o p meko a User Manual B 11 B Expanding Your Printing System B 12 Phaser 340 Color Printer Appendix Moving Your Printer Before turning off the printer wait for it to display the Ready message Turn
49. AX catalog call toll free in the U S 1 800 835 6100 or dial direct 503 682 7450 For more information on HAL see Using the automated fax systems on page 6 4 Text prints in Courier font The font you have specified is not available The standard Phaser 340 supports 17 resident fonts An additional 52 fonts are optionally available for a total of 69 fonts Other fonts must be downloaded or available on a SCSI font disk Refer to Fonts on page 3 31 and to Installing the printer s software on page 2 30 User Manual 6 13 6 Troubleshooting 6 14 Printing and installation problems cont d Symptom Solution The image does not finish printing the printer times out PC users If you are using the serial or parallel port use the MODE command to set the PC s communication parameters For example MODE LPT1 P for parallel port LPT1 MODE COM1 9600 N 8 1 P for serial port COM1 Windows users Double click on the Control Panel Double click the Printers icon Choose your Tektronix printer Click the Connect button Change the Transmission Retry to 850 Parallel port printing If you get a timeout from the Connect dialog box change the Ports selection from LPTX to LPTX DOS Some Windows installations may say LPTX OS2 X is either 1 or 2 The area of paper that the printer prints on is smaller than the media size See Margins and image area on page 3 23 for more de
50. Adobe Systems Incorporated which may be registered in certain jurisdictions Adobe Brilliant Screens technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries ITC Avant Guard Gothic ITC Bookman ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Kaufmann Americana and Park Avenue are registered trademarks of Kingsley ATF Type Corporation Barmeno is a trademark and Formata is a registered trademark of H Berthold AG Windows is a registered trademark of Microsoft Corporation Novell NetWare is a registered trademark of Novell Inc UNIX is a registered trademark of Novell Inc in the United States and other countries licensed exclusively through X Open Company Ltd PCL is a registered trademark of Hewlett Packard Corporation PANTONE Colors generated by the Phaser 340 Color Printer are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees Pantone Inc 1988 All trademarks noted herein are either t
51. B When the cleaning instructions direct you to use an alcohol soaked swab you can use the extra alcohol in a pre soaked alcohol cloth packet to moisten the swab C Warning Alcohol is flammable keep alcohol soaked cloths and swabs away from hot surfaces The reorder cleaning kit order number 016 1341 00 includes these pre soaked alcohol cloth packets 9101 25 4 16 Phaser 340 Color Printer Caring for Your Printer 4 Identifying cleaning solutions Cleaning procedures listed in this chapter are referenced by the type of printing problem you may be experiencing Use the following tables to help identify cleaning solutions for these printing problems Light stripes or missing colors Problem type Solution Missing or light colored Refer to Cleaning for light stripes printhead on stripes on prints page 4 23 Ink smears or random streaks Problem type Solution Ink smears on the front Refer to Cleaning for ink smears internal paper path on back or edges of apage page 4 26 Oil drum fluid on top Refer to Cleaning for ink smears paper feed rollers on edge of print page 4 29 Refer to Cleaning for ink smears paper exit path on page 4 34 Media jams at the standard tray Problem type Solution Paper pick or jamming Refer to Cleaning for media tray jams media pick problems at the tray rollers on page 4 39 User Manual 4 17 4 Caring for You
52. C 2 The driver installation overwrites an older version of the Adobe PostScript printer driver If you already have an Adobe driver installed you may want to remove your installed Tektronix printers before continuing and reinstall them later with the newer driver Follow these steps to remove printers with an older driver a From the Control Panel double click Printers b In the Printers dialog box select a printer that was set up with an older version of the Adobe driver and click Remove c Repeat Steps a and b for all printers installed with the Adobe driver d After you have installed the new driver you can reinstall your existing printers PPDs through the Adobe PostScript Printers dialog box in the Control Panel 3 Quit all applications including the Control Panel 4 Insert either the Adobe PS3 Printer Driver for Windows 3 1 diskette or the Phaser 340 CD ROM into the appropriate drive on your computer User Manual 2 35 2 Getting Set Up 5 In the Program Manager select Run from the File menu 6 At the Command Line type one of the following replacing A with the correct drive then click OK CD ROM A win3ldrv setup Diskette A setup 7 Atthe README WRI dialog box click one of the buttons The README file contains information on installing the driver and application notes Clicking Read opens the README file Clicking Skip or quitting the README file moves you to the next dialog box listed i
53. Memory upgrades on page B 4 for more information m Upgrade AppleTalk software using the AppleTalk installer disk shipped with the printer The file does not print or it prints unexpected data Make sure that you have the printer set up to receive the appropriate language PostScript HP GL or PCLS5 for that file Files sent during power up do not print Before printing a file wait until the printer s front panel displays Ready The printer receives a file on the serial or parallel port but does not print The printer receives a file on the serial or parallel port The front panel displays Waiting For Data indefinitely Another file sent to a different port causes your computer or network interface to lock up Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D See the Phaser 340 Drivers and Utilities Printing Reference for information on setting timeouts and the Ctrl D character Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D See the Phaser 340 Drivers and Utilities Printing Reference for information on setting timeouts and the Ctrl D character User Manual 6 15 6 Troubleshooting Printing and installation problems cont d Symptom Solution The printer receives a file on the serial or parallel port and the job prints suc
54. Option P3 4676FP4 Adds Token Ring interface includes support for Novell NetWare TokenTalk and TCP IP Same as Option P4 Benefits of networking the printer Adding a PhaserShare network card to your printer makes it an efficient sharable printing resource in network environments Network connections such as Ethernet offer significant speed improvements compared to the standard parallel communication connection Several varieties of PhaserShare cards allow the printer to be seamlessly integrated into popular network configurations All ports and protocols are simultaneously active allowing the printer to be used in mixed environments B 6 Phaser 340 Color Printer Expanding Your Printing System B Phaser Copystation PhaserPrint PhaserSym The Phaser Copystation adds easy to use walk up color copying capability to the Phaser 340 Color Printer The Copystation s front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness Note To order a Phaser Copystation use Tektronix order number 4540 For instructions on connecting a Phaser Copystation to your printer or printer network and for operating instructions refer to the Phaser CopyStation User Manual For printing in Unix environments Tektronix offe
55. PC DOS and setting up ports on page 2 42 for instructions 3 Select the printer driver for the Phaser 340 a Tektronix Phaser printer or a generic color PostScript driver Note Generic PostScript printer drivers do not have information about your Phaser 340 printer for example its page sizes and its image area size Using a standard Letter or A4 size media selection should produce acceptable results a Select the appropriate port an LPT port for parallel a COM port for serial one of the LPT or COM ports for network connections b Set page margins in your application software as needed For details on the printer s paper and margin sizes refer to Margins and image area on page 3 23 4 Send a file to the printer from your software application Refer to the application software s user manual for details For details on driver options refer to the Phaser 340 Drivers and Utilities Printing Reference 3 4 Phaser 340 Color Printer Printing 3 Printing from a Macintosh The CD ROM and Printer Software diskettes include Printer Description Files PPDs that work with the Macintosh drivers to select print features Note Printing from a Macintosh requires that an optional PhaserShare card be installed in the printer 1 From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes 2 From the File menu open the Print dialog box Select media
56. PRODUCT IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Users safety summary Terms in manual CAUTION Conditions that can result in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases WARNING Turning the power off using the On Off switch does not de energize the printer You must remove the power cord to disconnect the printer from the mains Keep the power cord accessible for removal in case of an emergency Safety instructions Read all
57. Phaser 340 extended features option The extended features also include 24 Mbytes of memory and a total of 69 fonts 600 x 300 dpi resolution produces better looking text and the smoothest color blends on paper In this mode the printer operates at 2 ppm This print mode is not available for transparency printing 3 8 Phaser 340 Color Printer Printing 3 Selecting print quality modes from the front panel Use the following steps to change the print quality mode through the printer s front panel menu Note The Print Quality selection is only available for the optional 600 x 300 dpi configuration 1 When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu 2 Using the left arrow lt or right gt arrow buttons scroll through the selections until the following message appears Print Quality lt gt Menu 3 Press the Menu button to access print quality selections The printer displays the following message Print Quality 300 dpi lt gt OK 4 Using the right or left arrow buttons scroll between the print quality selections until you reach the appropriate setting An asterisk next to the selection indicates the currently active setting 5 Press the OK button to confirm your selection 6 Return to the top level of the menu by pressing the Exit button until the printer displays the Ready me
58. PostScript printer description file for use with the printer s extended features option with 69 fonts m PDF file for QuarkXPress Phaser 340 PDF PostScript printer description file for use with QuarkXPress m Phaser 340 GX printer driver printer driver for use with QuickDraw GX and System Software 7 5 The Phaser 340 Drivers and Utilities Printing Reference provides detailed software installation procedures and complete information on using the software with your printer 2 44 Phaser 340 Color Printer Getting Set Up 2 Using the installer to load software To install the printer s software follow this procedure T Disable virus detection software before starting the Installer application Restart the Macintosh while holding down the Shift key to start the computer with extensions off or refer to the virus software s documentation for instructions Insert either the Printer Software for the Macintosh diskette or Phaser 340 CD ROM into the appropriate drive Double click the Phaser 340 Installer icon Click Continue until the installer dialog box appears Select one of the standard options or select individual options shift click to select more than one item Then click Install If you select the Standard button the Install Phaser 340 software dialog box appears Click Install to load the Standard printer software User Manual 2 45 2 Getting Set Up LaserWriter 8 x setup The LaserWriter 8 x driv
59. The following message appears Menu Map lt gt Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Configuration Page lt gt Print 4 Press the Printbutton to print a configuration page Send a PostScript language file to the printer See the PhaserShare Network Cards and Software System Administrator User Manual or the Phaser 340 Drivers and Utilities Printing Reference for more information on the configuration page Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information User Manual A 3 A Technical Notes Printing the startup page A 4 By default printing of the startup page is enabled on power up However you can print the startup page anytime when you need to learn the number of pages that have been printed the amount of installed memory the number of fonts in memory and installed interface ports Note Ifthe printer detects a non fatal failure it automatically prints a startup page containing diagnostic information regardless of the startup page setting There are two ways to print the startup page m Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information m Use the printer s front panel menu according to the following instructions 1 While the Ready message is displayed press the Menu button The printer displays the first ite
60. User Manual Tektronix 7 Phaser 340 Color Printer First printing February 1996 070 9101 03 Copyright 1996 by Tektronix Inc Wilsonville Oregon Printed in the United States of America All rights reserved Contents of this publication may not be reproduced in any form without permission of Tektronix Inc This instrument in whole or in part may be protected by one or more U S or foreign patents or patent applications Information provided upon request from Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 If acquired subject to FAR or DFARS the following shall apply a Unpublished rights reserved under the copyright laws of the United States m Restricted Rights Legend Use duplication or disclosures by the U S government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 Tektronix Phaser ColorStix and Made for each other are registered trademarks of Tektronix Inc TekColor PhaserShare and PhaserLink are trademarks of Tektronix Inc Adobe PostScript IntelliSelect Adobe Caslon Adobe Garamond Lithos Trajan Adobe Wood Type Blackoak Carta Tekton and Poetica are trademarks of
61. Using the left lt or right gt arrow buttons scroll through these selections Menu Map Configuration Page Startup Page Demonstration Pages Press the Printbutton to print the displayed page User Manual 2 29 2 Getting Set Up Installing the printer s software Packaged with your printer are the Phaser 340 compact disk CD ROM for platforms with a CD ROM drive or if your computer does not have a CD ROM drive the diskettes for PC and Macintosh computers The CD ROM and diskettes contain software and utility files that work with a printer driver to let you select media type media trays print quality modes color correction modes and other features For complete details on the contents of the CD ROM and diskettes and how to use them refer to the Phaser 340 Drivers and Utilities Printing Reference which is shipped with the printer The following topics discuss installing software on a PC Macintosh and workstation 2 30 Phaser 340 Color Printer Getting Set Up 2 PC software The Phaser 340 diskettes and CD ROM include an installer application that automatically installs the following printer software on your computer s hard disk m TKPH3401 PDF PostScript printer description file for use with QuarkXPress m 1K340172 PPD PostScript printer description file for use with the standard configuration of the printer and a PPD driven printer driver such as the Adobe PS3 m 1K340692 PPD PostScript prin
62. Windows NT 2 38 mispick paper feed 4 32 MODE command 2 42 moving the printer C 4 locking the transit restraint C 2 precautions C 1 removing the maintenance tray C 1 N network connections order numbers B 6 PhaserShare cards 2 21 rear panel ports 2 22 noises during warm up 2 26 O oil printer drum fluid cleaning 4 27 4 29 precaution 4 5 4 8 on off switch 2 27 ordering cables and adapters 5 3 maintenance tray 2 12 part numbers and descriptions 5 3 supplies 5 1 orientation media landscape 3 20 portrait 3 20 P packing material removing 2 8 PANTONE Colors simulation 3 30 paper 3 13 acceptable types 3 13 cleaning pick rollers 4 32 duplex warning 3 13 feed roller cleaning 4 25 grade and finish 3 17 grain 3 18 image area 3 19 letterhead loading 3 21 manual feed 3 17 orientation 3 20 recycling 3 13 size 3 17 weight 3 17 paper jam cleaning 4 13 locating 4 10 manual feed 3 25 symptoms and solutions 6 10 two prints clear printer 4 9 paper pick roller cleaning 4 32 paper tray order numbers B 3 using for transparencies 3 14 paper weight 3 17 parallel cable 2 24 5 3 parallel interface workstations 3 6 parallel port cable adapter 2 24 computer see LPT port connecting 2 24 default language 3 29 MODE command A 10 pinout A 10 User Manual Index 5 PC installing printer software 2 32 2 35 printing from Windows 3 3 printing from Windows 95 3 2 updating driver software for Windows NT 2 38 PCL5 1 2 3 28
63. ables for connecting the printer 2 22 Phaser 340 Color Printer Getting Set Up 2 PhaserShare network and serial connections Optional PhaserShare cards provide Ethernet Token Ring or LocalTalk serial connections for the printer PhaserShare cards can be purchased initially with the printer as an installed option or later as a separate upgrade kit If purchased initially you will find the PhaserShare network manuals included in the shipping box with your printer If you purchased a PhaserShare card as an upgrade kit install the card using the directions provided with the upgrade kit PhaserShare network interfaces offer high performance and flexible workgroup connectivity All data input ports and network protocols are simultaneously active Print jobs are processed on a first come first served basis The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional connections For ordering information refer to Appendix B Refer to Interface cables and adapters on page 5 3 in this manual for information on ordering serial cables SCSI connections The SCSI port is used for connecting these optional peripheral devices m Phaser Copystation To set up the Phaser Copystation and to connect it to your printer refer to Chapter 2 of the Phaser Copystation User Manual Refer to Phaser Copystation on page B 7 for ordering information m Exte
64. agement practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Incorporated is complying with government regulations by providing Material Safety Data Sheets for our products Color Printing and Imaging Division Tektronix Incorporated MSDS for ColorStix ink sticks Section Product identification m Trade name and Tektronix part number ColorStix Solid Ink Black 016 1307 00 ColorStix Solid Ink Cyan 016 1308 00 ColorStix Solid Ink Magenta 016 1309 00 ColorStix Solid Ink Yellow 016 1310 00 Section Il Information on ingredients m Ingredients Fatty amide waxes Rosin ester Phthalate ester Black cyan magenta or yellow dye User Manual D 3 D Regulatory Information D 4 Section Ill Hazards identification Potential health effects Eyes Contact unlikely If any particles get into the eye flush thoroughly with water Skin Not an irritant based on test results Inhalation Not an expected route of exposure Ingestion Not an expected route of exposure See section XI Section IV First aid measures None indicated This product is a waxy solid and should not cause health hazards when used as intended Section V Firefighting measures Flammable Properties Flash point Above 200 F NFPA class 3B Fire and explosion hazards These inks
65. ak operating condition Automatic cleaning procedures to cure most problems are available through the front panel by pressing the Clean button When necessary the front panel guides you through steps to perform cleaning procedures When appropriate the printer offers to print instructions detailing the cleaning procedure Cleaning pages The printer occasionally prints a cleaning page as part of a self maintenance operation This helps the printer maintain the highest quality printing possible You can clean the printer anytime you see light stripes on your prints by running the Clean Light Stripes cleaning procedure from the front panel Discard the cleaning page as normal office waste 1 Red 2 Green 3 Blue 4 Black Tektronix Phaser 340 Cleaning Page 9101 69 User Manual 4 13 4 Caring for Your Printer Cleaning supplies 4 14 When you receive your new printer you receive these cleaning supplies L 2 3 4 Cleaning tray Foam swabs Lint free wipes dry Plastic bottle for dispensing isopropyl alcohol 9101 24 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol Since shipping regulations prohibit supplying alcohol or presoaked cleaning materials with the printer you must supply 90 pure isopropyl alcohol available at pharmacies You can obtain pre soaked alcohol wipes by ordering a separate cleaning kit from Tektronix or b
66. alic Formata Regular Formata Medium Formata Italic Formata Medium Italic Adobe Garamond Regular Adobe Garamond Italic Adobe Garamond Bold Adobe Garamond Bold Italic Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Kaufman Regular LITHOS REGULAR LITHOS BLACK New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic Palatino Palatino Italic Palatino Bold Palatino Bold Italic Parisian Regular Pank Avenue Regular Poetica Ornaments Regular Zr ogewe g wee ae ESD Tekton Regular Tekton Bold TRAJAN BOLD Adobe Wood Type 2 Ornaments EA en Pb Be SO ww Hd EEK ITC Zapf Chancery ITC Zapf Dingbats s 0 9101 64 User Manual 3 27 3 Printing Resident typefaces PCL5 For PCL5 Printer Command Language printing HP Laserjet IIT emulation the printer supports Courier Times and Universe typefaces in medium bold italic medium and italic bold Printing of PCL5 files is supported as a separately enabled option You can determine if the PCL5 language is enabled for your printer by checking the printer s configuration page Refer to Help Pages Overview on page 2 29 for instructions on printing the configuration page Refer to the Phaser 340 Drivers and Utilities Printing Reference for details on enabling the PCL printing
67. an 50 ml Kg G P Eye Irritation Very mild irritant normal after 24 to 48 hours Skin Not a skin irritant Mutagenicity Negative in activation and non activation systems Section XI Ecological information No known impact Section XII Disposal considerations Observe all Federal State and Local regulations See section XV Section XIV Transport information D O T Not regulated User Manual D 9 D Regulatory Information D 10 Section XV Regulatory information EPCRA section 313 Reportable Ingredients None California Prop 65 Not listed Canadian WHMIS Not considered a hazardous chemical TSCA This product is listed in the Toxic Substances Control Act Inventory OSHA Not considered a hazardous material as defined by 29CFR1910 1200 Hazard Communication Section XVI Other information Original preparation date October 21 1994 R C Tektronix Incorporated P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 Phaser 340 Color Printer Index A accessories optional 2 4 ordering 5 1 B 1 standard 2 2 adapters ordering 5 3 addingink 4 1 42 adding memory B 4 Adobe IntelliSelect 3 29 alcohol pre soaked cloth 4 16 purity 4 16 asterisk default setting 2 28 automated fax systems HAL EuroHAL 6 4 automatic language selection 3 29 AutoSelect button 3 15 B BBS Bulletin Board Se
68. and remove the maintenance tray 2 12 Phaser 340 Color Printer Getting Set Up 2 3 Remove the packing materials from the maintenance tray Retain the plastic bag for disposal of the used maintenance tray 4 Install the maintenance tray by sliding it into the printer Aa a 01 37 Note To prevent jams at the media tray be sure to push the maintenance tray into the printer until both sides latch firmly into place 5 Close the front cover Caution Ifyou move or ship the printer be sure to remove the maintenance tray to protect the printer from damage Refer to Appendix C Moving Your Printer for more information User Manual 2 13 2 Getting Set Up Loading ink sticks The printer s standard accessories include a box containing one of each color Phaser 340 ColorStix solid ink stick cyan magenta yellow and black You ll need to load the box of ink sticks during printer setup To ensure that your printer is always available for use Tektronix recommends that you immediately reorder and maintain a stock of each color ink stick Refer to Ordering printer supplies on page 5 1 for ordering information Note To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends 1 Open the top cover 2 Drop the appropriate color Phaser 340 ColorStix ink stick into each ink loading bin Ink sticks are uniquely shaped to fit into the correct ink loadi
69. aning for ink smears paper feed rollers on page 4 29 m Microsoft PowerPoint users need to leave Background Printing in the Chooser set to Off Colors do not print as Refer to the Phaser 340 Drivers and Utilities Printing expected Reference for details on how to select TekColor color corrections You may have attempted to print transparency loaded in a paper tray but did not specify transparency as the print media in the printer driver User Manual 6 11 6 Troubleshooting 6 12 Image quality problems cont d Symptom Solution Image prints in black and white instead of color PC users Be sure to use a driver that supports color PostScript If you are running Windows use the Tektronix supplied driver that was shipped with the printer s software Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on drivers Excel users Be sure to check the Print using color option in the print dialog box Macintosh users Use the LaserWriter 8 X printer driver and Phaser 340 PPDs that supports color PostScript Select Color Grayscale in the print dialog box Refer to Printing from a Macintosh on page 3 5 for more details on how to print from a Macintosh You may need to install application related files such as PPDs PDXs and PDFs Refer to the Phaser 340 Drivers and Utilities Printing Reference for information You may have incorrectly sent the monochrome color correction utility
70. ansparency sheets However you must use a Tektronix printer driver to specify Transparency as the media type and confirm the print at the front panel Otherwise transparency print quality is lower Transparency trays If you print on both paper and transparencies consider ordering a separate dedicated transparency tray This lets you quickly switch between paper and transparency print jobs by simply swapping media trays in the printer Optional Letter and A4 size transparency trays have a capacity of 175 sheets approximately three boxes Refer to Optional media trays on page B 3 for ordering information Lower Paper Tray Assembly An optional Lower Paper Tray Assembly extends the printer s capabilities Its 500 sheet capacity adds to the 200 sheet capacity of the standard paper tray for high volume printing environments When the upper tray is loaded with a second media type such as transparencies or letterhead the printer then supports printing of two media types without the need to swap trays Note The Lower Paper Tray Assembly only accepts paper media it should not be used with label stock or transparency media 3 14 Phaser 340 Color Printer Printing 3 Establishing a default media tray optional When you add the Lower Tray Assembly to your printer you then have the option of selecting which tray the upper or lower will be the default media tray for printing The printer s default media tray setting is only used whe
71. any variables in process reproduction of colors generated by the Phaser 340 any one of which may affect the quality of the PANTONE Color simulation including m Quality of paper and transparency film m Selected resolution m Dotstructure halftones For optimal results always use the recommended Tektronix supplies Refer to Chapter 5 for ordering information Relative port speed Ethernet and Token Ring are the fastest ports followed by the parallel port the LocalTalk port then the serial port 3 30 Phaser 340 Color Printer Chapter Overview Caring for Your Printer This chapter describes the following topics to help you care for the printer and keep it in peak operating condition Adding ink Add ink when the ink level drops to one half stick The front panel displays an Ink Low message telling you when to add ink Emptying the waste tray Empty the excess ink from the waste tray when a front panel message tells you that the waste tray is full or anytime you remove the maintenance tray Replacing the maintenance tray Replace the maintenance tray when a front panel message tells you that the maintenance tray is low approximately every 10 000 prints All about media jams Describes common causes and solutions for media jams inside the printer Cleaning the printer Describes how to clean the printer to solve specific print problems light stripes or missing colors ink smears on prints and problems picking paper
72. arallel port 013 0299 00 Parallel Centronics adapter parallel adapter converts 36 pin low density 1284 B plug to 36 pin high density 1284 C plug Adapts your system s existing low density Centronics parallel cable connector to the printer s high density Centronics parallel connector 012 1465 00 SCSI 2 HD to SCSI 1 LD cable 50 pin high density plug to 50 pin low density plug 2 0 meters 6 56 feet Connects the printer s SCSI port to a hard disk drive or the Phaser Copystation SCSI port 012 1299 00 SCSI 1 LD to Macintosh SCSI cable 50 pin low density plug to Macintosh SCSI 25 pin plug Combine with 013 0297 00 to connect the printer s SCSI port to a hard disk drive with Macintosh SCSI 25 pin plug 013 0297 00 SCSI 1 LD to SCSI 2 HD adapter SCSI adapter converts 50 pin low density plug to 50 pin high density plug Use with either 012 1465 00 or 012 1299 00 to convert a low density SCSI connection to a high density SCSI connection 012 1379 00 Serial RS 232 Null modem cable 9 socket receptacle to 9 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port 012 1380 00 Serial RS 232 Null modem cable 9 socket receptacle to 25 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port User Manual 5 3 5 Supplies and Accessories 5 4 Phaser 340 Color Printer Chapter Troubleshooting If you need help If you need assistanc
73. as described in this chapter m Remove the packing material from the printer m Optional Install the Lower Paper Tray Assembly m Unlock the printer transit restraint m Install the start up maintenance tray Load ink sticks m Select a media tray configuration m Load the media tray s Note To ensure proper printer operation install the printer on a flat surface having no more than 3 degrees of tilt This is approximately equivalent to lifting one side of the printer up 2 cm 0 75 inches off of a flat surface Quick Start Installation guide A Quick Start Installation guide is included with the printer You may want to reference the instructions in this guide as you set up the printer Removing the packing material Remove the plastic bag and packing materials surrounding the printer Note Save all boxes and packing material in case you need to ship the printer later 2 8 Phaser 340 Color Printer Getting Set Up 2 Installing the optional Lower Paper Tray Assembly An optional Lower Paper Tray Assembly for paper printing is available as an option Tektronix order number 4682FTA With a 500 sheet capacity the Lower Paper Tray Assembly enables the printer to be used as a high volume printing solution for networked environments Using the optional Lower Paper Tray Assembly you can configure the printer for dual tray printing capability Two trays are especially useful if you commonly print on several types of media for exampl
74. as you select sub menus m gt Scroll forward through the available selections m Cancel Cancel a print job or selection 7 2 Phaser 340 Color Printer Front Panel Button 4 labeled Menu during normal operation lets you to enter the front panel menu After entering the menu Button 4 changes meaning as you select sub menus m Menu Provides access to sub menus m Print Executes the selected print m OK Accepts the selected value Cs oe aN Exit 1 2 3 4 9101 66 For a map to the front panel menu selections turn to Front panel menu map on page 7 7 User Manual 7 3 7 7 4 7 Front Panel Two line display The two lines of the display have the following functions Line 1 m Displays status messages such as Ready and Print ting m Displays operation errors and warnings such as Out Of Ink m Displays the names of menus and parameters you can set Line 2 a Displays button labels such as lt for previous gt for next Menu for access to the main menu Clean to access cleaning menus and Printand OK to make selections Warming Up Power 2 Clean Menu x Error Exit 9101 67 For a map to the front panel menu selections turn to Front panel menu map on page 7 7 Phaser 340 Color Printer Front Panel 7 Front panel indicators The front panel also includes two indicator lights 1 Power 2 Error Power 1 X E
75. aser Copystation User Manual 2 10 Phaser 340 Color Printer Getting Set Up 2 Unlocking the transit restraint Caution To avoid damaging the printer always turn the printer power off using the On Off switch before locking or unlocking the transit restraint 1 Turn the printer power off using the rear panel On Off switch 2 The transit restraint lock is located on the right side of the printer Insert a wide flat blade screwdriver into the lock slot 3 While pushing inward with slight pressure turn the lock button counterclockwise until it springs out flush with the side of the printer 9101 03 Caution Ifyou move or ship the printer be sure to lock the transit restraint to protect the printhead from damage Refer to Locking the transit restraint on page C 2 for more information User Manual 2 11 2 Getting Set Up Installing the maintenance tray The printer is shipped with a start up maintenance tray that must be installed before printing is possible The front panel displays a message telling you when the start up maintenance tray is low allowing you to make a minimal number of prints before the tray is depleted To avoid printing delays always keep an extra maintenance tray available for use in the printer Note When you reorder a replacement maintenance tray for the printer use Tektronix order number 436 0294 03 1 Open the front cover 9101 65 2 Open the maintenance tray shipping box
76. b and forefinger You may need several swabs to clean the rubber rollers If the swab becomes dirty during cleaning discard it and use another 9101 33 User Manual 4 25 4 Caring for Your Printer 3 There are two sets of lower paper feed rollers One set of rollers is rubber the other set is white plastic The rubber lower rollers are located below the maintenance tray the white plastic rollers are located on the inside of the front cover a To clean the lower rubber feed rollers place and hold an alcohol soaked swab on top of each roller while turning the lower feed roller shaft b To clean the lower white plastic rollers place and hold an alcohol soaked swab on top of each roller while turning the individual roller with your thumb and forefinger o ow 9101 32 4 Close the front cover If the problem persists refer to Cleaning for ink smears paper exit path on page 4 34 4 26 Phaser 340 Color Printer Caring for Your Printer 4 Cleaning for ink smears paper exit path Approximate time to complete 10 minutes If you have already performed the Cleaning for ink smears cleaning procedure earlier in this chapter but problems persist you should manually clean the paper exit path Refer also to Cleaning for ink smears paper feed rollers on page 4 29 Occasionally stray ink particles become attached to the exit fingers rollers and guides unde
77. best results use the 300 dpi print quality setting in the printer driver Use large type on overheads 18 point type or larger works well Use yellow or other light colors for text on solid color backgrounds Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies Do not load transparencies in the Lower Paper Tray Assembly To avoid a jam condition do not re use transparencies that have been fed through the printer once for example after a jam or if the transparency was ejected without being printed If you are using the optional transparency tray for printing transparencies load up to 175 transparencies approximately three boxes and install the transparency tray in the printer When you print use a Tektronix printer driver and specify Transparency to obtain the correct print mode for transparency media The printer senses the presence of the transparency tray and prints correctly without further interaction If you are using the standard paper tray for printing transparencies replace the paper in the tray with up to 50 transparency sheets and install the paper tray in the printer When you print use a supported printer driver and specify Transparency to obtain the correct print mode for transparency media The printer senses the mismatch of the transparency media loaded in the paper tray and asks you to confirm the print through the printer s front panel Cauti
78. bles and adapters on page 5 3 for additional information on interface cables and LocalTalk adapters Phaser 340 Color Printer Getting Set Up 2 9101 01b 2 3 User Manual 2 Getting Set Up Optional accessories When you order one of the printer s optional accessories each is shipped separately in its own box For information on ordering optional accessories refer to Expanding Your Printing System on page B 1 1 Lower Paper Tray Assembly recommended With a 500 sheet capacity the Lower Paper Tray Assembly transforms the printer into a high volume printing solution for networked environments Dual tray printing capability is especially useful if you commonly print on several types of media for example office paper in the lower tray and transparencies letterhead or label media in the upper tray 2 Phaser Copystation The Phaser Copystation adds easy to use walk up color copying capability to the printer Its front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness 3 Transparency tray recommended If you often print transparencies you can save time and effort by purchasing an optional transparency tray dedicated for printing transparencies Using both paper and transparency trays you can
79. cables you are ready to connect the power cord and turn on the printer If you need to turn the printer off wait until the display shows Ready before powering it down Caution To avoid damaging the printer make sure that the voltage select switch is set to match the AC line voltage for your location and that the power switch is in the off position before connecting the power cord If you move the printer to a location that uses a line voltage other than the printer s current setting refer to Changing line voltage on page C 4 for information on changing the line voltage selection switch 9101 50 1 Plug the power cord into the printer and into a grounded outlet 2 Turn on the printer Note To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends The printer automatically switches into a standby mode to reduce power consumption during periods of infrequent use User Manual 2 25 2 Getting Set Up 9101 10 As the printer warms up The first time you turn your printer on it will take about 15 minutes to warm up The printer s front panel displays a percentage value to indicate its progress The warm up cycle is complete when the front panel displays 100 As the printer initializes you will hear a series of start up noises that are normal and are not an indication of problems with the printer During war
80. can send PostScript HP GL and PCL5 files when enabled to the printer and the printer automatically detects the type of file and prints it You can change the default language so that the next time you turn on the printer it is set to receive PostScript HP GL or PCL5 data on a specific port The printer has default values for the HP GL parameters such as pen color and pen width However you can change these values For more information on changing printer languages refer to the Phaser 340 Drivers and Utilities Printing Reference and the PhaserShare Network Cards and Software System Administrator Manual User Manual 3 29 3 Printing Printing hints Application hints For information about using specific software applications with your printer contact Tektronix HAL or EuroHAL information systems In the US call 1 800 835 6100 or 503 682 7450 for EuroHAL telephone numbers refer to If you need help on page 6 1 For a complete listing of available topics request a catalog For instructions on using the HAL and EuroHAL systems refer to Using the automated fax systems on page 6 4 Tektronix supplies and software Always use Tektronix supplies to ensure the highest quality prints and printer performance Tektronix Printer Description Files PPDs and utility files work with the drivers to provide the best access to printer features See Chapter 5 for ordering information Getting the best results There are m
81. ccess the Tektronix ftp server From this server you can retrieve driver and utility files and color printer information To log onto the Tektronix ftp server and download utility files follow these instructions 1 Type the following at the system prompt ftp ftp tek com The system responds Name ftp tek com lt login name gt 2 Type anonymous and press the Return key The system responds Guest login ok send your complete e mail address as password 3 Enter your e mail address and press the Return key 4 Change directories to your printer specific directory cd Color_Printers UNIX lt Tektronix printer gt utilities 5 To download the utility files type the following command meget The system prompts you for each file in the directory to which you respond y or n 6 To exit the ftp session type quit or bye then press the Return key User Manual 6 3 6 Troubleshooting Using the automated fax systems As an alternative to the Customer Support Hotline and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library and EuroHAL two interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for software problems such as CorelDRAW and QuarkXPress You may call HAL or EuroHAL from anywhere in the
82. ce leave the printer turned on overnight and during weekends This reduces cleaning cycles which consume ink E Keep ink sticks clean by storing them in their original containers until you are ready to use them m The ColorStix ink sticks will break if dropped handle them with care Caution Do not load used ink into the printer Reusing waste ink ruins the printhead and invalidates the printer s warranty Discard broken ink sticks Loading broken pieces of ink sticks can cause the ink loading system to jam Use only Phaser 340 ColorStix ink sticks The Phaser 340 cannot be used with solid ink ColorStix intended for other printers User Manual 4 3 4 Caring for Your Printer Emptying the waste tray Approximate time to complete 3 minutes The waste tray fits inside the maintenance tray which is located behind the front cover You should empty the waste tray anytime you remove the maintenance tray or when the front panel displays the following message Waste Tray Full Open Front Cover 1 Open the front cover 9101 22 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 4 4 Phaser 340 Color Printer Caring for Your Printer 4 2 When you open the front cover the following message appears Waste Tray Full Remove Maintenance Tray 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Foes
83. ce of service Customer shall be responsible for packaging and shipping the defective product to the service center designated by Tektronix or its representative with shipping charges prepaid Tektronix or its representative shall pay for the return of the product to Customer Customer shall be responsible for paying any associated taxes or duties This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product b to repair damage resulting from improper use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or consumables d to repair a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product e to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual or f to repair this product after the limit of its duty cycle of 20 000 pages per month has been reached all service thereafter shall be billed on a time and material basis THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS
84. cessfully After printing the printer displays Waiting For Data goes into Standby mode but doesn t come out of Standby mode for the next print job To recover press the Wakeup or Cancel button or turn the printer s power off wait at least 15 seconds and turn the power on again If you reset the printer you must send the print job again To prevent this condition do not set the wait timeout to 0 Also print files should not have extra characters after the End of File character Ctrl D See the Phaser 340 Drivers and Utilities Printing Reference for information on setting timeouts and the Ctrl D character The startup page prints although you disabled it If the printer detects a non fatal error at power up the startup page prints even if you have disabled it A red box on the startup page identifies the type of error The printer s power up self test can detect problems that do not necessarily make the printer completely inoperable Examples of these non fatal errors include faulty printer ports and some memory failures The printer may require service You requested printing at 600 x 300 dpi but the page was output at 300 dpi print quality The standard configuration of the Phaser 340 supports 300 dpi resolution printing 600 x 300 dpi printing for paper is optionally available Refer to Print quality modes on page 3 8 Refer to Printing the startup page on page A 5 to find out the printer s confi
85. clean the paper exit path aa Tray Jam Remove Upper There is a paper jam at the standard media tray Remove the tray and the jammed paper You may need to run the Clean Paper Jams routine ray Jam Remove Lower There is a paper jam at the lower paper tray Remove the tray and the jammed paper aa Tray Jam Remove Media There is a paper jam at the paper tray Remove the tray and the jammed paper You may need to run the Clean Paper Jams routine Ink Low Out of Ink The Ink Low message appears when ink level drops to one half stick Open the top cover and add the appropriate color of ColorStix solid ink stick Maintenance Tray The Maintenance Tray Low message appears when Low the tray is nearly empty Open the front cover remove the maintenance tray and replace it with a new one Replace Open the front cover remove the maintenance tray Maintenance Tray and replace it with a new one Maintenance Tray Insert a maintenance tray into the printer Missing Maintenance Tray The printer has locked the maintenance tray because Locked hot ink is present Wait for a few minutes before trying to remove the maintenance tray Waste Tray Full Open the front cover remove the maintenance tray and empty the waste tray Standby Press Wakeup or send a print job to bring the printer to Ready Energy Star Mode Press Wakeup or send a print job to bring the pri
86. conveniently print on several types of media by simply swapping trays There is no need to load and unload trays when changing between media types 2 4 Phaser 340 Color Printer Getting Set Up 2 9101 70a 2 5 User Manual 2 Getting Set Up Touring the printer Use the following illustration to familiarize yourself with the printer 2 6 1 2 10 11 Front cover release button Front panel menu display and buttons Exit cover Ink loading bins Top cover release button On Off switch and rear panel ports Transit restraint Media tray Front cover Maintenance tray Exit cover release button Phaser 340 Color Printer Getting Set Up 2 oo A V 7 xX amp 11 y 7 Ay KAR 7 Y Kv a 0 LI I x 9 S 8 ay Uf 9101 59 Registering the printer The TekColor Care information envelope contains your TekColor Care registration card Find the registration card that is appropriate for you a U S or international versions m Fill out the registration card and mail it By registering your printer with Tektronix you are validating the product warranty and you are ensuring that you will be sent information about upgrades service and accessories as it becomes available User Manual 2 7 2 Getting Set Up Setting up the printer The printer is shipped to you already loaded with ink To set up the printer for use follow these basic steps
87. de Positive true data input N mode Not used 8 Data 3 26 Host C mode Positive true data input N mode Not used 9 Data 4 27 Host C mode Positive true data input N mode Not used 10 Datad 28 Host C mode Positive true data input N mode Not used 11 Data6 29 Host C mode Positive true data input N mode Not used 12 Data7 30 Host C mode Positive true data input N mode Not used 13 Data8 31 Host C mode Positive true data input N mode Not used User Manual A 11 A Technical Notes A 12 Parallel port signal descriptions cont d Pin Signal mode names Compatibility Nibble Return Signal pin source Description 14 ninit nHostRTS 32 Host C mode N mode Negative true reset interface Set positive 15 nStrobe HostClk 33 Host C mode N mode Negative true transfer data into printer input latch on rising edge Negative true transfer Extensibility Request value into printer input latch on rising edge 16 nSelectln 1284 Active 34 Host C mode N mode Negative true select printer Used in conjunction with HostBusy for 1284 hardware handshaking 17 nAutoFd HostBusy 35 Host C mode N mode Not used Used in conjunction with 1284 Active for 1284 hardware handshaking 18 Host Logic High Host Positive true host signals valid Negative true host signals invalid 36 Peripheral Logic High Printer Positive
88. dual tray capability you can print on different media without the need to leave your computer to switch printer trays Note The Lower Paper Tray Assembly supports printing on paper only Transparency printing Transparency tray If you often print transparencies you can save time and effort by purchasing an optional transparency tray dedicated for printing transparencies Using both paper and transparency trays you can easily print on several types of media by simply swapping trays There is no need to load and unload trays when changing between media types User Manual 2 15 2 Getting Set Up When you add the Lower Paper Tray Assembly to the printer you can select between paper printing lower tray and transparency printing upper tray without leaving your computer Refer to Optional media trays on page B 3 for ordering information Standard paper tray You can use the standard paper tray to print on transparencies However when you print you ll need to follow these instructions a Select Transparency as the Media Source in the Tektronix printer driver b When the printer s front panel message prompts you load the transparency media confirm your action using the front panel and continue printing c When printing is completed remove the extra transparency media from the paper tray and replace paper media Loading media trays The standard tray shipped with the printer accepts common office Letter size 8 5
89. e contact your local Tektronix dealer or sales representative Tektronix Customer Support Hotline the Tektronix Bulletin Board Service BBS or Tektronix interactive fax system HAL Customer Support Hotline If your problem is still not resolved after first trying the suggestions in this Troubleshooting chapter call the Tektronix Customer Support Hotline in the United States and Canada at 1 800 835 6100 from 6 00 am to 5 00 pm PST For technical support outside the United States and Canada contact your local Tektronix dealer or local Tektronix office Printer service If your printer needs service call 1 800 835 6100 in the United States from 6 00 am to 5 00 pm PST Outside the U S contact your Tektronix dealer or local Tektronix office The Tektronix Bulletin Board Service The Tektronix Bulletin Board Service BBS is available for direct downloading of the latest versions of printer drivers utilities and files If you have a Macintosh or PC communication software and modem you can call the system and use the menus to locate and download the files you want To access the BBS 24 hours a day 7 days a week call 503 685 4504 User Manual 6 1 6 Troubleshooting For a detailed instruction guide on system requirements terminal settings protocol modem connecting to our BBS and downloading files request a document catalog from HAL the Tektronix automated fax system Refer to Using the automated fax systems
90. e current mode Compatibility Mode provides host to printer communication in a manner compatible with a uni directional interface Nibble Mode provides printer to host communication and may be combined with Compatibility Mode to provide bi directional communication Note For more information refer to the IEEE P1284 document for parallel interfaces The table shows the parallel port s connected pins Other pins are not connected Parallel port signal descriptions Pin Signal mode names Return Signal Description Compatibility Nibble pin source 1 Busy PtrBusy 19 Printer C mode Positive true not ready for data N mode Data bits 3 then 7 then busy status 2 Select Xflag 20 Printer C mode Positive true online N mode Data bits 1 then 5 A 10 Phaser 340 Color Printer Parallel port signal descriptions cont d Technical Notes A Pin Signal mode names Return Signal Description Compatibility Nibble pin source 3 nAck PtrClk 21 Printer C mode Negative true data transfer acknowledge N mode Data qualifier 4 nFault nDataAvail 22 Printer C mode Negative true printer fault exists that prevents printing N mode Negative low data ready then data bits 0 then 4 5 PError AckDataReq 23 Printer C mode Positive true printer error exists such as media tray empty N mode Data bits 2 then 6 6 Data 1 24 Host C mode Positive true data input N mode Not used 7 Data 2 25 Host C mo
91. e office paper in the lower tray and transparencies letterhead or label media in the upper tray Warning The printer is not permanently attached to the Lower Paper Tray Assembly When moving the printer first disconnect it from the Lower Paper Tray Assembly and then move each unit separately Moving the printer incorrectly may cause damage or personal injury The printer weighs about 32 kg 70 Ibs Do not attempt to lift the printer without the assistance of another person 9101 57 User Manual 2 9 2 Getting Set Up Install the Lower Paper Tray Assembly using these steps 1 Remove the tray from the Lower Paper Tray Assembly Remove the shipping block from the tray and replace the tray in the Lower Paper Tray Assembly 2 Place the printer on top of the Lower Paper Tray Assembly 3 Make sure that the left and right alignment pins fit in the holes in the base of the printer 4 Plug the Lower Paper Tray Assembly cable into the printer 9101 02 To move the printer more than a few feet it is easier to disconnect the Lower Paper Tray Assembly and move the printer separately from the Lower Paper Tray Assembly Installing the optional Phaser Copystation The optional Phaser Copystation allows your color printer to be used as a color copier Refer to Phaser Copystation on page B 7 for ordering information To set up the Phaser Copystation and to connect it to your printer refer to Chapter 2 of the Ph
92. e time to complete 1 minute The printer uses the maintenance tray located inside the printer behind the front cover prior to each printing and during cleaning operations A front panel message tells you when the maintenance tray is low allowing you to make a minimal number of prints before the tray is depleted Install anew maintenance tray to continue printing Each replacement maintenance tray has a print capacity of approximately 10 000 prints To avoid printing delays keep an extra maintenance tray available for use in the printer Note There is a 15 minute warm up period required after replacing the maintenance tray To order a maintenance tray Tektronix order number 436 0294 03 contact your local dealer or in the United States call Tektronix at 1 800 835 6100 1 Open the front cover 9101 22 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon User Manual 4 7 4 Caring for Your Printer 2 When you open the front cover the following message appears Caution Hot Surfaces Replace Maintenance Tray 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Never ship a partially used maintenance tray Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page D 7 for more inf
93. eave an undesirable residue on the printer s parts When cleaning the printer s rubber rollers fold an alcohol soaked cloth and hold with moderate pressure against each individual roller while rotating it Scrub each roller thoroughly by rotating the roller at least four or five complete revolutions If the cloth becomes dirty discard it and use another 4 Caring for Your Printer 4 To clean the rubber exit rollers place and hold an alcohol soaked swab against each roller and turn it several times 9101 36 Note You may notice some staining of the exit rollers while performing the cleaning procedure This is normal and does not indicate additional cleaning is necessary Simply clean rollers to remove any build up of ink 5 To clean the white plastic exit rollers place and hold an alcohol soaked swab on top of each roller while turning the individual roller with your thumb and forefinger 4 30 Phaser 340 Color Printer Caring for Your Printer 4 6 To clean the two sets of ribbed exit guides on the underside of the exit cover gently wipe the raised ribs using an alcohol soaked swab 9101 34 Caution To avoid damaging the print drum and exit guide never scrape excess ink with a tool or finger nail Use only the materials provided with the cleaning kit 7 Close the exit cover and the front cover 8 Ifthe ribbed guides on top of the printer the output tray require cleaning use an alcohol soaked wipe Use
94. ed Features Yes if installed No if it is not 2 40 Phaser 340 Color Printer Getting Set Up 2 9 Inthe Windows NT Setup dialog box type in the same path you used in Step 7 for example B Click Continue the Noncritical Error dialog box appears 10 When you are prompted for the location of the PSCRPTUI DLL file and the PSCRIPT DLL file click Ignore These files were installed in Step 4 or were already installed 11 When the Create Printer dialog box appears fill in the other fields as desired then click OK the PostScript Printer Setup dialog box appears 12 Select options in the PostScript Printer Setup dialog box Enabling the Use Printer Halftoning option is recommended Then click OK the Windows NT Setup dialog box appears 13 Ifyou installed a PostScript printer in Step 4 follow this procedure to delete it Now that the Tektronix printer is installed this printer is no longer needed a Select the printer you want to remove b From the Printer menu select Remove Printer c At the prompt click OK to remove the selected printer When you are done updating the Windows NT driver refer to Installing optional fonts on page 2 52 User Manual 2 41 2 Getting Set Up PC DOS and setting up ports Check the list of supported printers in your DOS application for support of your Phaser 340 printer If the list does not include this printer check to see if other Tektronix Phaser series printers are l
95. eet capacity Refer to Ordering printer supplies on page 5 1 for information on ordering Tektronix paper and transparencies Benefits of multiple media trays Optional standard paper and transparency trays for Letter and A4 sizes let you configure the printer for different printing environments An optional Lower Paper Tray Assembly supports high capacity printing requirements The Lower Paper Tray Assembly provides the advantages of a dual tray system by allowing paper and a second media transparencies or letterhead to be simultaneously loaded in the printer User Manual B 3 B Expanding Your Printing System Memory upgrades Order number Description 4690F4M 4 Mbyte memory upgrade For upgrading a Phaser 340 8 Mbyte configuration to a 12 Mbyte configuration Not available for the extended features configuration 4685F16 16 Mbyte memory upgrade Required to upgrade to the extended features Refer to Extended features upgrade on page B 1 for more information Note The startup page reports how much RAM memory is installed in the printer For information on printing a startup page refer to Printing the startup page on page A 4 Benefits of upgrading memory The Phaser 340 has 8 Mbytes of standard memory You can upgrade the printer memory to 12 Mbytes by ordering a 4 Mbyte SIMM Tektronix order number 4690F4M Additional memory allows processing of more complex files The Phaser 340 can also be
96. efaults lt gt Menu Press the Menu button to access the printer defaults settings Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Cleaning Page Source gt Menu Press the Menu button to access the cleaning page source settings Cleaning Page Source Upper lt gt OK Scroll through the settings until you reach the one you want Press the oK button to confirm the setting To return to the top level of the menu press the Exit button until the printer displays the Ready message User Manual A 9 A Technical Notes Parallel port The printer has an asynchronous parallel port that lets you interface with PCs The parallel port supports uni directional default and bi directional communications When you use the parallel port be sure to type this command at the PC if LPT1 is not available use LPT2 to disable timeouts MODE LPT1 P You can switch to bi directional communications using either of the following methods m Download a PostScript utility to the printer Refer to the Phaser 340 Drivers and Utilities Printing Reference for more information m Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information For bi directional communications the parallel port supports two modes Compatibility Mode and Nibble Mode The interpretation of interface signals depends on th
97. er off wait at least 15 seconds and turn the printer s power on again If the failure persists note the code number in the display In the U S call Tektronix service at 1 800 835 6100 Outside the U S contact your local Tektronix office User Manual 6 9 6 Troubleshooting 6 10 Problems and solutions Refer to the following tables if you encounter problems with the printer Media feeding or jamming problems Symptom Solution Media feed or mispick problems at the standard tray Use standard office paper 16 32 Ib 60 120 g m or Tektronix transparency media Do not load the tray beyond the fill line Paper tray capacity is 200 sheets paper or 50 sheets transparency Transparency tray capacity is 175 sheets transparency Refer to Cleaning for media tray jams media pick rollers on page 4 39 Paper feed problems at the lower paper tray Use standard office paper 16 32 Ib 60 120 g m Do not load the tray beyond the fill line Paper tray capacity is 500 sheets Paper jamming inside the printer Remove and re latch the maintenance tray Refer to Replacing the maintenance tray on page 4 8 Refer to Cleaning for ink smears paper feed rollers on page 4 29 Paper jamming at manual feed slot Wait for the front panel prompt before feeding paper Align paper against the left edge of the manual feed slot Make sure the proper page size is selected for the s
98. er uses printer specific PPDs PostScript Printer Description files for information on a printer s page sizes printing options and media type options To use the LaserWriter 8 x driver with a Phaser 340 printer do the following steps depending on the version of the driver you are using If the printer is busy it may take some time to complete this configuration procedure you may want to do this procedure when the printer is idle You only have to configure a printer once Note During installation the LaserWriter 8 x driver leaves other versions of the LaserWriter driver intact Setting up the LaserWriter 8 3 driver 1 Make sure that the LaserWriter 8 3 driver is installed on your Macintosh If the LaserWriter 8 3 driver is not installed The LaserWriter 8 3 driver software is available from Apple Computer see your local Apple dealer for details Refer to the LaserWriter driver s documentation LaserWriter 8 x Update Guide for instructions on installing the driver 2 Follow the instructions in Installing the printer s software on page 2 30 to install the PPD printer description files Select one of the standard options to automatically install all of the printer s software or select the PPD files for drivers and applications option 3 Open the Chooser 4 Select the LaserWriter 8 driver icon 5 Select your printer from the list 6 Still in the Chooser click the Setup button to see a list of options 2 46 P
99. ess Your area code and when Country Country code fax number finished Austria 00 43 area code fax number Belgium 00 32 area code fax number Denmark 00 45 area code fax number Finland 00 358 area code fax number France 00 33 area code fax number Germany 00 49 area code fax number Holland 00 31 area code fax number Italy 00 39 area code fax number Norway 00 47 area code fax number Spain 00 34 area code fax number Sweden 00 46 area code fax number Switzerland 00 41 area code fax number UK just enter your fax number Other countries 00 xx area code fax number 6 6 Phaser 340 Color Printer Troubleshooting 6 Front panel messages The front panel displays messages indicating the condition of the printer Some messages such as Standby and Warming Up simply provide status information These messages do not require user action Error messages suchas Jam Open Front Cover require you to perform some action such as remove a paper jam Use the following table to determine the appropriate action for each type of front panel message The printer may display a numeric error code when it detects certain types of problems If you see a numeric error code first write down the number Try turning off the printer s power and wait at least 15 seconds before turning the power on again If that does not solve the problem call your local Tektronix office for assistance in the U S and Canada at 1 800 835 6100 Front panel
100. g 3 21 manual feed printing 3 25 running a test sheet 3 21 light or missing stripes cleaning 4 18 identifying 4 18 line voltage selection C 4 LocalTalk serial connection 2 23 locking front panel menus 7 6 locking the transit restraint C 2 Lower Paper Tray Assembly filllabel 2 18 installing tray 2 9 loading tray 2 18 paper only 2 15 3 14 paper tray order numbers B 2 paper weight 3 17 LPT port setting up 2 42 Macintosh installing printer software 2 43 printing from 3 5 screen fonts install 3 29 maintenance cleaning page 4 13 cleaning the printer 4 13 Index 4 Phaser 340 Color Printer maintenance tray installing 2 12 jams requiring re latch 4 32 location 2 12 order number 4 7 replacing 4 7 when to reorder 2 12 maintenance schedule 4 1 manual feed letterhead 3 25 paper jam 3 25 paper weight 3 17 printing 3 24 transparency 3 25 media 3 13 handling tips 3 20 image area 3 19 Media Sampler kit 2 16 size 3 17 media jam cleaning 4 13 locating 4 10 prevention guidelines 4 9 media trays advantages of multiple trays B 3 capacity 2 15 fill label 2 17 installing 2 18 jam cleaning 4 32 loading 2 16 order numbers B 3 paper weight supported 2 16 selecting 2 15 selecting a default media tray 3 15 types 3 14 types of media 2 15 using two 2 15 memory advantages of upgrading B 4 image area 1 1 order numbers B 4 Menu button 2 27 7 1 menu map 7 7 overview 2 29 printing 7 7 A 2 Microsoft Windows 2 32 2 35 Microsoft
101. guration Operational hints Hint Symptom Solution Leave the printer on When you turn off the printer wait 15 seconds and then turn it on again it performs a cleaning routine which consumes ink To ensure optimum printing performance and best economy leave the printer turned on overnight and during weekends When the printer sits idle it automatically switches to a standby level that keep it ready to use but reduces energy consumption Pressing a front panel button opening a cover or sending a print job wakes the printer 6 16 Phaser 340 Color Printer Troubleshooting 6 Operational hints cont d Hint Symptom Do not print on both sides of the media Solution Do not print on both sides of the paper or transparency media Printing on both sides causes ink to be offset onto the printer s internal paper path and will require cleaning Paper jams occur when you are using the paper tray m Do not fill the paper tray above the fill indicator line m ls the paper too thick or thin for the printer Refer to All about media on page 3 15 for more details on the type of paper you can use with the printer m Check that the maintenance tray is fully latched m You may need to clean the paper pick rollers Refer to Cleaning for media tray jams media pick rollers on page 4 39 for details on cleaning these rollers The paper jams while you are using manual feed m Wait
102. h E tidL AE E n N OE A 9101 45 C 4 Phaser 340 Color Printer Appendix D Regulatory Information Declaration of conformity Tektronix Inc Color Printing and Imaging Division P O Box 1000 Wilsonville Oregon 97070 1000 U S A declares under our sole responsibility that the product Phaser 340 to which this declaration relates is in conformity with the following standard s or other normative document s For the Safety of Information Technology Equipment including EC EN60950 Electrical Business Equipment For the Limits and methods of measurement of radio EC EN55022 interference characteristics of Information Technology Equipment For the Generic Immunity Standard EC EN50082 1 Residential Commercial and Light Industry Low Voltage Directive 73 23 EEC the Electromagnetic Compatibility Directive 89 336 EEC Machinery Directive 89 392 EEC User Manual D 1 D Regulatory Information Canadian EMC Electromagnetic Compatibility regulatory standards m This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications m Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limits applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict
103. haser 340 Color Printer Getting Set Up 2 7 The dialog box that appears shows the location of the PPD files you installed in the previous procedure Highlight one of the following PPD files and click Select m Use the TK340172 PPD file with the standard version of the printer m Use the TK340692 PPD file with the extended features configuration of the printer Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 8 Inthe dialog box that appears select the appropriate items under Installable Options then click OK 9 Click the Chooser s close box User Manual 2 47 2 Getting Set Up 2 48 Setting up an earlier version of the LaserWriter 8 x driver 1 Note 10 Make sure that the LaserWriter 8 x driver is installed on your Macintosh lf the LaserWriter 8 x driver is not installed The LaserWriter 8 x driver software is available from Apple Computer see your local Apple dealer for details Refer to the LaserWriter driver s documentation LaserWriter 8 x Update Guide for instructions on installing the driver Follow the instructions in Installing the printer s software on page 2 30 to install the PPD printer description files Select one of the standard options to automatically install all of the
104. he property of Tektronix Inc Pantone Inc or their respective companies Phaser 340 Warranty Tektronix warrants that the Phaser 340 will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment and that the Maintenance Cartridge in the Phaser 340 will be free from defects in materials and workmanship for a period of ninety 90 days from the date of shipment or six months where longer periods are required by law If the Phaser 340 or its Maintenance Cartridge proves defective during their respective warranty periods Tektronix at its option will either repair the defective product without charge for parts and labor or provide a replacement in exchange for the defective product This warranty applies only to products returned to the designated Tektronix depot or the Tektronix authorized representative from which the product was originally purchased For products returned to other locations Customer will be assessed the applicable service charge The above limitation shall not apply within the European Economic Area where products may be returned for warranty service to the nearest designated service depot regardless of the place of purchase In order to obtain service under this warranty Customer must provide the applicable office of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suitable arrangements for the performan
105. hol cloth wipes provide the most effective tool for cleaning the printer s rubber rollers You can obtain these wipes by ordering them in packs of 10 Tektronix order number 006 7824 01 As a substitute use a coffee filter soaked with 90 isopropyl alcohol Caution Do not use rubbing alcohol because it can contian water and oils that leave an undesirable residue on the printer s parts When cleaning the printer s rubber rollers fold an alcohol soaked cloth and hold with moderate pressure against each individual roller while rotating it Scrub each roller thoroughly by rotating the roller at least four or five complete revolutions If the cloth becomes dirty discard it and use another Caring for Your Printer 4 There are two sets of upper paper feed rollers located above the maintenance tray One set of rollers is rubber the other set is white plastic The rubber rollers are mechanically linked to companion rubber rollers located under the maintenance tray Turning the lower rubber rollers also turns the upper rollers a To clean the upper white plastic rollers place an alcohol soaked swab on top of each upper roller and lift on the swab to create pressure against the roller Turn the lower roller shaft with your thumb and forefinger to operate the upper feed rollers b To clean the upper rubber rollers place and hold an alcohol soaked swab against the underside of each roller while turning the lower roller shaft with your thum
106. ification methods CMYK Cyan magenta yellow and black RGB Red green and blue HSB Hue saturation and brightness PANTONE Colors The charts consist of colored rectangles and coordinate values Print the appropriate chart for your application and use the coordinate values numbers printed beneath each color to select colors within an application For example your printer can produce PANTONE approved process color simulations Use the PANTONE Color sampler chart to select the process color values within software applications that support PANTONE Colors If you use an application that specifies print colors using CMYK values use the CMYK charts If you use an application that specifies print colors using RGB values use the RGB charts For details on printing the charts refer to the Phaser 340 Drivers and Utilities Printing Reference If you did not receive the color sampler charts you can download them from the Tektronix ftp server the Tektronix Bulletin Board Service BBS or the Tektronix World Wide Web server Refer to Online services on page 6 2 for information on Tektronix online services 3 12 Phaser 340 Color Printer Printing 3 All about media The printer prints on Letter and A4 size office paper Tektronix supplied transparencies and full sheet peel off label stock such as Avery 5160 Tektronix transparency media is designed to provide optimal image quality and reliable operation Tektronix
107. imeouts 2 42 diskettes utilities 3 5 downloading fonts 3 28 from Macintosh 3 28 from PC 3 28 drivers installation Macintosh 2 43 installation Windows 2 32 2 35 2 38 using Windows 2 38 Windows 2 35 Windows 95 2 32 Windows NT 2 38 drum fluid cleaning 4 27 4 29 precaution 4 8 E emissions A 14 emptying the waste tray 4 4 enabling and disabling the startup page A 5 Index 2 Phaser 340 Color Printer Energy Star changing the timeout value A 8 power requirements A 14 standby mode description A 7 error codes and messages 6 7 Error indicator 2 27 7 1 Ethernet network problems 6 13 PhaserShare card and protocols 2 21 workstations 3 6 EuroHAL automated fax system 6 5 Exit button 7 2 extended features printer 3 8 B 1 F fonts 1 1 3 28 adding a hard disk B 8 Adobe Type 1 and Type3 1 2 3 26 downloading 3 28 listed on startup page B 5 Macintosh screen fonts 3 29 memory upgrade required B 5 order number B 5 PCL5 fonts 3 26 resident typefaces 3 26 standard 3 26 TrueType 1 2 3 26 3 28 upgrade fonts 3 26 front panel button descriptions 2 27 7 2 display line description 7 4 displays 2 27 indicator lights 2 27 7 5 language change 2 28 locking and unlocking 7 6 messages and error codes 6 7 operation 7 1 front panel menu accessing with Menu button 2 27 limited menu selections 2 27 selecting alanguage 2 28 front panel menu map 7 7 printing A 2 ftp server 6 2 G getting help 6 1 getting the bes
108. indows diskette are read only write protected To edit the PRINTER INF file copy the following files from the top level of either CD ROM or diskette to a new formatted floppy diskette Place all files at the top root level of the new diskette TEK1 PRINTER INF TK340172 PPD for the standard configuration TK340692 PPD for the printer s extended features option 2 38 Phaser 340 Color Printer Getting Set Up 2 Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not b Open the copy of the PRINTER INF file on the new diskette in a text editor such as Notepad c Locate the following section in the PRINTER INF file ProductType STF_PLATFORM 1386 d Replace the 1386 with either MIPS for a MIPS platform or Alpha_AXP for an Alpha platform e Save the PRINTER INF file and go on to the next step 3 From the Main window double click on the Print Manager icon 4 Ifyou already have a PostScript printer driver installed go on to Step 5 Note Ifyou do not have a PostScript printer driver installed install one now The driver files are required to complete the Tektronix printer installation a From the Printer menu select Create Printer the Create Printer dialog box appears b Under Driver scroll thr
109. intosh screen fonts The diskette labeled Printer Software for the Macintosh includes screen fonts in these typeface families Times Helvetica Courier Symbol and Helvetica Narrow You must install these screen fonts if you want to see the printer s resident typefaces on the Macintosh screen When you order a Phaser 340 with the extended features 52 additional screen fonts are included that must be installed on your system Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on how to install fonts Printer languages PostScript HP GL PCL5 The printer supports PostScript Level 1 and Level 2 and HP GL Hewlett Packard Graphics Language printer languages Additionally the printer supports the monochrome PCL5 Printer Command Language printer language as a separately enabled option Refer to the Phaser 340 Drivers and Utilities Printing Reference for details on enabling the PCL printing option The default language for the parallel port is PostScript For information on default language for other interface ports refer to the PhaserShare Network Cards and Software System Administrator Manual If you want to print HP GL or PCL5 files on a port set to PostScript you must set up that printer port for that type of data or enable Adobe IntelliSelect automatic language selection Refer to the Phaser 340 Drivers and Utilities Printing Reference for instructions If automatic language selection is enabled you
110. isted and choose one of those Otherwise use a generic color PostScript driver Refer to the Phaser 340 Drivers and Utilities Printing Reference for more information Note Generic PostScript printer drivers do not have information about this particular printer for example its page sizes or its image area size Using a standard Letter or A4 size media selection should produce acceptable results Setting up the parallel port If you are using the printer s parallel port disable timeouts on your computer s parallel port to make sure that large files will print even if data transmission is slow Use the DOS MODE command to disable timeouts on your computer s parallel port 1 Type the following command at the DOS prompt if LPT1 is not available use LPT2 MODE LPT1 P See your DOS documentation for details on the MODE command 2 You can add the MODE command to your AUTOEXEC BAT file so that it takes effect every time you turn on your computer Refer to your PC user documentation Setting up optional interface ports For instructions on setting up any of the optional PhaserShare interface ports refer to the PhaserShare Network Cards and Software System Administrator Manual When you are done setting up the interface port refer to Installing optional fonts on page 2 52 2 42 Phaser 340 Color Printer Macintosh software Note Getting Set Up 2 You must have an optional PhaserShare card installed in the
111. le B 9 User Manual Index 7 T TekColor Help button 3 10 options 3 10 selecting features 3 8 Tektronix Bulletin Board Service BBS 3 12 Tektronix ftp server 6 2 Test button 4 19 timeout disable 2 42 Token Ring PhaserShare card and protocols 2 21 workstations 3 6 touring the printer 2 6 transit restraint location 2 11 locking before moving printer C 2 unlocking before use 2 11 transparency acceptable types 3 13 3 22 handling tips 3 20 manual feed printing 3 25 maximum capacity 3 22 order numbers B 3 printing from generic driver 3 15 printing from Tektronix driver 3 23 printing instructions 3 22 size 3 17 tray types B 3 troubleshooting image quality problems 6 10 media feeding or jamming problems 6 10 network problems 6 13 operational hints 6 16 printing and installation problems 6 13 TrueType fonts 3 28 turn on printer 2 27 two prints after jam 4 9 Index 8 Phaser 340 Color Printer U Unix and VMS workstations 3 6 installing printer software 2 51 used ink 4 4 4 7 using a Windows printer driver 3 3 utility files 2 51 3 5 transferring to workstations 3 6 V VMS workstations 2 50 3 6 W warming up 2 27 4 22 A 7 waste tray emptying 4 4 fluid precautions 4 5 weight paper 3 17 Windows 3 1 installing printer software 2 35 Windows 95 installing printer software 2 32 Windows NT installing printer software 2 38 workstations 3 6 Ethernet interface 3 6 operating systems supported 2 50 parallel interface
112. lect to customize the look of your prints In addition to the 300 dpi print quality mode the Phaser 340 with extended features provides a user selectable 600 x 300 dpi print quality mode There are several ways to select print features m Through a printer driver Print selections made using a supported printer driver override the settings on the printer s front panel Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on using printer drivers m From the printer s front panel Settings you make on the front panel are only used when printing from a non supported driver Refer to the instructions included in this chapter m By sending a PostScript utility file to the printer Printer settings downloaded to the printer s front panel are only used when printing from a non supported driver Refer to the Phaser 340 Drivers and Utilities Printing Reference for information on sending utility files to the printer m From your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information Print quality modes The Phaser 340 provides a 300 dpi resolution print quality mode 600 x 300 dpi resolution is optionally available 300 dpi The default print quality setting This is the fastest mode for full color printing on paper and transparencies In this mode the printer operates at 4 ppm pages per minute for paper and 2 ppm for transparencies 600 x 300 dpi Available with the
113. lot Image quality problems Symptom Solution Missing or light color stripes on prints Refer to Cleaning for light stripes printhead on page 4 23 Ink streaks or oil on front back or edges of print Do not print on both sides of the media Ink may be offset onto the internal paper path Refer to Identifying cleaning solutions on page 4 21 Transparency print quality poor Use Tektronix premium transparency media Use the transparency tray for printing transparencies and specify Transparency in the Tektronix printer driver Refer to Transparency quality tips on page 3 28 Phaser 340 Color Printer Troubleshooting 6 Image quality problems cont d Symptom Solution 600 x 300 dpi prints look 600 x 300 dpi mode is for paper only and is not included like 300 dpi quality in the Phaser 340 standard configuration Refer to Print quality modes on page 3 8 Print is wrinkled You may be using paper that is too thick or thin Refer to All about media on page 3 15 Paper edge is rippled You may be using the wrong grain paper Load long grained paper Refer to All about media on page 3 15 Printed image is shifted m You may have to make adjustments in the application the wrong color or or print driver Refer to Printing and installation margins are not correct problems on page 6 13 m Make sure that the paper is not curled Also refer to Cle
114. m in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Menu Map lt gt Print 3 Press the left arrow lt or right arrow gt buttons until the following message appears Help Pages Startup Page lt gt Print 4 Press the Printbutton to print a startup page Phaser 340 Color Printer Technical Notes A Enabling and disabling the startup page You can enable and disable printing of the startup page in several ways m OnaPC send a PostScript language utility file to the printer For more information refer to the Phaser 340 Drivers and Utilities Printing Reference m Ona Macintosh use the LaserWriter utility m Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information m Through the printer s front panel according to the following instructions 1 While the Ready message is displayed press the Menu button The printer displays the first item in the setup menu Help Pages lt gt Menu 2 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu 3 Press the Menu button to access the printer defaults settings 4 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Sta
115. m up the printer outputs a cleaning page as part of its initialization The printer is available for printing when it displays a Ready message Turning off the Startup page After the printer has warmed up it automatically prints a startup page If you want to turn off the startup page you can do so through the front panel Refer to Enabling and disabling the startup page on page A 7 for instructions You can also control the startup page through a utility file provided on the drivers and utilities diskettes or through your World Wide Web browser Refer to the Phaser 340 Drivers and Utilities Printing Reference or the PhaserShare Network Cards and Software System Administrator Manual respectively for information on utility files and web browsers 2 26 Phaser 340 Color Printer Getting Set Up 2 Front panel controls When you first turn on the printer the Power and Error indicators on the front panel are lighted The printer takes about 15 minutes to completely warm up During the warm up cycle the Power indicator remains on the Error light goes out and the front panel displays a series of Warming up messages Status messages such as Warming Up appear on the top line of the display Button labels such as Clean and Menu appear on the lower line of the display Button labels identify a function for the corresponding button located under the label For example to access other menus press the button located under
116. mbiont PhaserSym facilitates communication between VMS hosts and Tektronix Phaser printers PhaserSym requires that the Phaser printer include lpr printing support Refer to Appendix B for ordering information For information on printing from workstations and setting up spooling systems you can contact HAL the Tektronix automated fax system by calling direct 503 682 7450 or in the United States or Canada by calling toll free 1 800 835 6100 Refer to Using the automated fax systems on page 6 4 for details on using the HAL system For workstation users who prefer not to use PhaserPrint the printer control PostScript files that are on the Printer Software for Windows diskette PC format can be used for Unix workstations These files let you set up your spooling system to select between media trays print quality modes color correction modes and other features Most workstations with 3 5 inch disk drives provide a device driver that allows you to mount a PC floppy diskette Refer to the Phaser 340 Drivers and Utilities Printing Reference for information about mounting PC diskettes If you don t have the means of transferring utility files to control printer features from the PC diskette or CD ROM you can download utilities and files from the Tektronix ftp server the Tektronix Bulletin Board Service BBS or the Tektronix World Wide Web server Refer to Chapter 6 Troubleshooting for information on Tektronix online services
117. must use a special key sequence to enter the menu m Press and hold down the Menu button and press the Exit button The front panel displays the following message Help Pages lt gt Menu 7 6 Phaser 340 Color Printer Front Panel 7 Front panel menu map The front panel menu map provides a convenient navigation aid for quickly determining the location of menu items The menu map prints in English regardless of the front panel language setting You can print the menu map from the front panel using the following instructions 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Menu Map lt gt Print 3 Press the Printbutton to print a menu map page User Manual 7 7 7 Front Panel Press Help Pages Exit T Gap Ea Menu Page Count Exit T gt lt View Exit_ di f TekColor Correction lt cared Menu gt Print Quality Phaser 340 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub menu exits without making a change accepts the displayed value as the new setting Menu Map Configuration Page Startup Page Demonstration Pages Vivid Color default
118. n you are printing from a non Tektronix printer driver These drivers do not allow you to directly select the printing tray When using a Tektronix printer driver explicit driver selections override the printer s default media tray setting The default media tray selection can be set through the printer s front panel menu or a downloadable utility file Refer to the Phaser 340 Drivers and Utilities Printing Reference for more information on downloading default media tray selections Printing from a non supported printer driver When the Lower Paper Tray Assembly is first installed the default media tray selection is set to AutoSelect With this selection the printer automatically switches to the upper tray if the Lower Paper Tray Assembly becomes empty If a paper tray of the same size exists in the upper tray slot then printing resumes However if the transparency tray is installed then the printer prompts you to load paper in the Lower Paper Tray Assembly Other default media tray selections Upper and Lower let you explicitly set printing from the upper or lower tray with no automatic tray switching capability This is valuable if you have for example common office paper in the Lower Paper Tray Assembly and letterhead in the upper paper tray You can have the default media tray selection set for printing office paper in the lower tray When you want to print on letterhead in the upper tray you will need to change the default media
119. n the next step 8 Inthe PostScript Printer Driver Setup dialog box click Exit if you need to quit any open applications or click Continue to start the driver installation 9 You will see a status dialog box during the installation procedure At the end of the installation click the Restart Windows button 10 After Windows restarts the Install PostScript Printer from PPD dialog box opens 11 Select your printer in the Printer Descriptions Available list and click Install Select Tektronix Phaser 340 if you have the standard configuration of the printer Select Tektronix Phaser 340 with 600 dpi if you have the printer s extended features option Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 12 At the installation successful message click OK 2 36 Phaser 340 Color Printer Getting Set Up 2 13 Click Close in the Install PostScript Printer from PPD dialog box 14 At the message click OK the Control Panel opens 15 From the Control Panel double click Printers 16 Inthe Printers dialog box select the Tektronix Phaser 340 printer you just installed then click Connect 17 Inthe Connect dialog box select the port the printer is connected to then click OK Note Refer to the README file on
120. nd English documents If you have a tone dial telephone and a fax machine then you can use EuroHAL If your telephone has star and hash mark keys then it can probably use tones ask your local telephone supplier if you are not sure If your telephone does not have these keys or has a dial you will need to buy a tone dialer from your local telephone or electronics shop This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL 1 To use EuroHAL dial one of the numbers listed in the following table Country Numbers Austria Belgium Denmark 00 44 1908 681 839 Finland Italy Switzerland France 05 90 81 86 Germany 0130 819 220 Holland 09 44 1908 681 839 Norway 0 95 44 1908 681 839 Spain 07 44 1908 681 839 Sweden 0 09 44 1908 681 839 UK 01908 681 839 Other countries 44 1908 681 839 where is your country s International Access Code User Manual 6 5 6 Troubleshooting 2 EuroHAL answers and asks which language you want to use For English Press 1 For French Press 2 For German Press 3 3 The first time you use EuroHAL you should order a catalog This lists all the documents that are available and is constantly updated 4 EuroHAL asks you for your fax machine number If you are calling from outside the UK add your country code first as shown in the following table Pr
121. nfigured for bi directional communications The printer can also be configured with one optional PhaserShare network card Refer to PhaserShare network cards on page B 6 for ordering information All ports and network protocols are simultaneously active The printer accepts print jobs on a first come first served basis 1 PhaserShare card optional m PhaserShare Ethernet card supports Novell NetWare EtherTalk and TCP IP protocols m PhaserShare Token Ring card supports Novell NetWare TCP IP and TokenTalk protocols PhaserShare LocalTalk serial card 2 SCSI standard The SCSI port is used only for connecting an external hard disk or for connecting the Phaser Copystation Refer to Adding a hard disk for font storage on page B 8 for more information on the SCSI port Refer to Phaser Copystation on page B 7 for more information on the Phaser Copystation 3 Parallel standard Note Make all printer connections before you turn on the printer User Manual 2 21 2 Getting Set Up The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional connections PHASER 340 1 2 Service Reset Second i ar Feeder eriios lt SCSI Disk Parallel w oeeo 1 2 3 9101 05 Note See Interface cables and adapters on page 5 3 about ordering c
122. ng bin 9101 21 3 After loading the appropriate color ink stick close the top cover 2 14 Phaser 340 Color Printer Getting Set Up 2 Selecting a media tray configuration If you print on different types of media paper and transparencies letterhead or label stock or different media sizes Letter and A4 you ll want to get the appropriate media tray for the type of media you use For transparency printing the optional transparency tray is recommended The standard paper tray shipped with your printer accepts Letter size paper and label stock An optional A4 size paper tray also supports A4 size paper and label stock printing Optional transparency trays can be ordered for Letter and A4 size transparency media An optional Lower Paper Tray Assembly for high volume printing can be ordered for Letter and A4 size paper only Refer to Optional media trays on page B 3 for ordering information Office paper letterhead and label stock printing Standard paper tray Use the standard 200 sheet paper tray shipped with your printer for paper letterhead and label stock print jobs Optional Lower Paper Tray Assembly In workgroup printing environments you ll want to add the optional 500 sheet Lower Paper Tray Assembly to supplement the standard paper tray The Lower Paper Tray is also convenient when you want to print on paper lower tray and another media such as transparency letterhead or label stock upper tray With
123. ng print features on page 3 8 Refer to the Phaser 340 Drivers and Utilities Printing Reference for detailed information 3 2 Phaser 340 Color Printer Printing 3 Printing from Windows 3 1 and Windows NT Note Printing from a PC through an interface port other than the parallel port requires that an optional PhaserShare card be installed in the printer 1 Make sure that you have installed the printer software for Windows 3 1 or Windows NT as described in Chapter 2 If you have not do so now 1 From the Control Panel double click Printers 2 Inthe Printers window select the Phaser 340 printer then click Setup A dialog box appears with the printer s name across the top 3 Click on any of the tabs along the top of the dialog box to view and make selections that control the print features for example the Features tab controls resolution color correction modes and installable options For information on print features see Selecting print features on page 3 8 Refer to the Phaser 340 Drivers and Utilities Printing Reference for detailed information User Manual 3 3 3 Printing Printing from a PC DOS 1 In your application software set up the printing options for a color printer driver and a communications port For more information on making these selections refer to your application software s user manual 2 Make sure that the PC communication ports have been set up correctly Refer to
124. nter to Ready 6 8 Phaser 340 Color Printer Troubleshooting 6 Front panel messages cont d Message Cleaning Action No user action required The printer is running an automatic cleaning operation Waiting For Manual Feed Insert paper or transparency in the manual feed slot Waiting For Transparency The print job specifies transparency but the printer detects that the paper tray is installed Load transparency in the media tray and press OK Waiting For Paper The print job specifies paper but the printer detects that the transparency tray is installed Load paper in the media tray and press OK Upper Media Tray Empty Add paper or transparencies to the standard media tray Media Tray Empty Add paper or transparencies to the media tray Lower Media Tray Empty Add paper to the lower media tray Replace Upper Media Tray Insert the standard media tray Replace Media Tray Insert the standard media tray Replace Lower Media Tray Insert the lower media tray Incorrect Media Size An incorrect paper size is loaded in the tray or paper narrower than A4 size is in the manual feed slot Use Letter or A4 size media Manual Feed Paper The printer requires a sheet of paper for cleaning but the media tray contains transparency Feed a sheet of paper into the manual feed slot Fault Service Required Turn the print
125. ol 4 16 Identifying cleaning solutions 4 17 Cleaning for light stripes printhead 4 18 Cleaning for ink smears internal paper path 4 21 Cleaning for ink smears paper feed rollers 4 23 Cleaning for ink smears paper exit path 4 27 Cleaning for media tray jams media pick rollers 4 32 5 Supplies and Accessories Tektronix supplies the mark of quality 5 1 Ordering printer supplies 5 1 Interface cables and adapters 5 3 6 Troubleshooting If you need help 6 1 Customer Support Hotline 6 1 Printer service 6 1 The Tektronix Bulletin Board Service 6 1 Online services 6 2 Using the automated fax systems 6 4 Front panel messages 6 7 Problems and solutions 6 10 Media feeding or jamming problems 6 10 Image quality problems 6 10 Network problems 6 13 Printing and installation problems 6 13 Operational hints 6 16 X Phaser 340 Color Printer Front Panel Front panel overview 7 1 Front panel buttons 7 2 Two line display 7 4 Front panel indicators 7 5 Enabling and disabling the front panel menu 7 6 Front panel menu map 7 7 Technical Notes Printing Help Pages A 1 Printing the front panel menu map A 2 Printing the configuration page A 3 Printing the startup page A 4 Enabling and disabling the startup page A 5 Printing the demonstration pages A 6 Printer standby modes A 7 Changing the Energy Star timeout A 8 Selecting the cleaning page source A 9 Parallel port A 10 Specifications A 13 Safety and emissions A 14 Expanding Your Printing System
126. on Never attempt two sided or two pass printing on any type of media Ink from the back side of the paper will offset onto the internal paper path requiring you to perform cleaning procedures User Manual 3 23 3 Printing Manual feed printing 1 Select Manual Feed from the Tektronix printer driver 2 Click on the Print button 3 Go to the printer and open the manual feed cover using the recessed finger tab 4 Adjust the guide on the inside of the manual feed cover to match the Letter or A4 size media you are using 9101 47 3 24 Phaser 340 Color Printer Printing 3 Manual feed letterhead When you manually feed letterhead orient the letterhead face down and feed the bottom edge first Manual feed transparencies When you manually feed Tektronix premium transparencies orient the transparency notch closest to you with the notch on the right side The standard Tektronix transparency media is not notched 5 When prompted by the front panel insert one sheet of paper or transparency media until it stops 6 After the first sheet enters the printer wait for the front panel to prompt you again before feeding the next sheet approximately 5 seconds 9101 18 Note A jam error will occur if you feed the second sheet of media into the manual feed slot before the front panel prompts you User Manual 3 25 3 Printing Fonts Resident typefaces PostScript The printer accepts Adobe Type 1 and Type
127. ormation 4 Install a new maintenance tray in the printer Note Be sure to push on both sides of the maintenance tray to latch it firmly into the printer 5 Close the front cover and wait for the printer to warm up 6 To prevent leaking seal the used maintenance tray in the plastic bag from the new replacement maintenance tray Treat the used maintenance tray as normal office waste 4 8 Phaser 340 Color Printer Caring for Your Printer 4 All about media jams Use the following guidelines to help prevent paper and transparencies from jamming inside the printer When installing a new maintenance tray push on both sides of the tray to latch it firmly into the printer Periodically clean the printer to keep it operating in peak condition Refer to cleaning details later in this chapter Fan the paper before loading it into the upper and lower paper trays For additional information on loading media trays refer to All about media on page 3 13 Use standard grade paper 60 120 g m 16 32 Ib use the manual feed slot for thick papers Do not use three holed paper perforated paper legal size paper or envelopes Wait until a front panel message prompts you before feeding a second sheet of paper or transparency into the manual feed slot Keep paper and other supplies clean and free from dust Paper that has been sitting out of its sealed wrapper can become distorted causing paper jams Keep paper sealed until you
128. orted platforms and tested operating system versions m SUN SPARCstation SunOS 4 1 3 m SUN SPARCstation Solaris 2 3 and 2 4 m Silicon Graphics Irix 4 0 1 5 2 and 5 3 m Hewlett Packard 9000 700 amp 800 HP UX 9 0 5 m IBMRS 6000 AIX 3 2 m DECstation ULTRIX 4 0 and 4 4 m DECAlpha AXP OSF 1 3 0 and 3 2 Note Tektronix offers a similar solution for DEC OpenVMS VAX and DEC OpenVMS AXP The files provided let you set up your spooling system to select between media trays print quality modes color correction modes and other features PhaserPrint works with the workstation s native spooling system to print PostScript files and raster files in Sun Raster Format SRF xwd SGI RGB and other formats 2 50 Phaser 340 Color Printer Getting Set Up 2 UNIX workstation users can access utility files in the following ways m Install the files from the Tektronix Phaser 340 CD ROM if your system includes a CD ROM drive Mount the PC diskette on the workstation m Access the Tektronix anonymous ftp site on the Internet at ftp tek com Download utility files from the Tektronix Bulletin Board Service BBS refer to page 6 1 for more information m Access the Tektronix World Wide Web server on the Internet http www tek com Color_Printers Home page ftp ftp tek com bbs lt platform gt 340 Utility files Most workstations with 3 5 inch disk drives provide a device driver that allows you to mount a PC floppy diskette
129. orts In addition to its standard bidirectional parallel port optional PhaserShare network interface cards provide Ethernet Token Ring and LocalTalk serial connectivity Automatic port and protocol sensing and switching makes the printer accessible in mixed network environments Language support Using the Phaser 340 you can make color prints from a variety of software applications since it incorporates Adobe s PostScript Level 2 software The Phaser 340 accepts Hewlett Packard Graphics Language HP GL files and monochrome PCL5 Printer Command Language files The printer can automatically switch between all three supported languages PostScript HP GL and PCL5 Font support The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 and a variety of user defined fonts To extend font capacity the printer supports a SCSI connected external hard disk for storage of additional fonts Color corrections TekColor Correction provides several user selectable color correction modes that let you optimize your color prints Vivid Color produces the brightest colors possible Display closely matches colors on your monitor SWOP simulates offset press printing Commercial Press simulates commercial Matchprint proofs Euroscale Press matches the Pantone Process Color System Guide European Edition 1 2 Phaser 340 Color Printer Introduction 1 PhaserLink printer control and information access PhaserLink software
130. ough the list and select a PostScript printer such as the Apple LaserWriter NT and click OK c Follow the online instructions to install the driver files from your Windows NT CD ROM or diskettes User Manual 2 39 2 Getting Set Up Note Install the Tektronix Phaser 340 printer driver From the Printer menu select Create Printer the Create Printer dialog box appears Under Driver scroll to the end of the list and select Other the Install Driver dialog box appears When prompted do one of the following If you are using the Phaser 340 CD ROM Type in the CD ROM drive location Click OK the Select Driver dialog box appears If you are using the Tektronix Printer Software for Windows diskette Type in the disk drive location of the diskette Click OK the Select Driver dialog box appears If you are using an edited copy of the PRINTER INF file from Step 2 Type in the disk drive location of the diskette Click OK the Select Driver dialog box appears Under Printer Driver choose your Phaser 340 printer from the list then click OK Select Tektronix Phaser 340 if you have the standard configuration of the printer Select Tektronix Phaser 340 with 600 dpi if you have the printer s extended features option If you are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extend
131. printer while demonstrating its printing quality Each of these Help Pages is discussed in the following topics User Manual A 1 A Technical Notes Printing the front panel menu map The front panel menu map provides a convenient navigation aid for quickly determining the location of menu items There are two ways to print the front panel menu map m Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information m Print from the front panel it is also available in Chapter 7 To print the menu map from the front panel use the following steps 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The following message appears Menu Map lt gt Prine 3 Press the Printbutton to print a menu map page A 2 Phaser 340 Color Printer Technical Notes A Printing the configuration page The configuration page contains a variety of information especially useful for network installation and troubleshooting There are several ways to print the configuration page Use the printer s front panel menu according to the following instructions 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages
132. r Manual 4 31 4 Caring for Your Printer Cleaning for media tray jams media pick rollers Approximate time to complete 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks at the standard upper media tray you can generally correct the problem by cleaning the media pick rollers and the media pick pad with isopropyl alcohol Refer to Using isopropyl alcohol on page 4 20 for more information The printer guides you through the necessary steps to perform cleaning You will need the pick roller cleaning tray included in the cleaning kit when yourun the Clean Media Tray Jams routine from the printer s front panel Note Media picking problems can also occur when the maintenance tray is not properly latched You may need to remove and re latch the maintenance tray to cure a media picking problem Refer to Replacing the maintenance tray on page 4 8 for instructions 1 When the printer is on and the Ready message appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test Press the left arrow lt button until the following message appears Clean Media Tray Jams lt Clean Test Press the Clean button once again The following message appears Print Instructions Continue Print 4 32 Phaser 340 Color Printer Caring for Your Printer 4 5 If you want a printout of the procedure press Print
133. r Printer Cleaning for light stripes printhead Approximate time to complete 3 10 minutes If your prints have 1 10 in 2 5 mm lengthwise stripes that are the wrong color or have missing colors you can correct the problem by cleaning the printhead The printer automatically executes a printhead cleaning sequence when you run the Clean Light Stripes routine from the front panel N 9101 48 When the printer is on and the Ready message appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test Press the Clean button once again A series of front panel messages indicate the condition of the printer as it progresses through a sequence of automatic cleaning routines The printer outputs a cleaning page at the end of the cleaning sequence that you may discard as normal office waste When the cleaning sequence is completed the printer displays the following message Clean Light Stripes lt Clean Test 4 18 Phaser 340 Color Printer Caring for Your Printer 5 To confirm that the problem has been corrected press the Test button to print a test page Check for any missing color bars on the test page 1 Black 2 Cyan 3 Magenta 4 Yellow N yA l il 23450 7 8 94014421327 dN a 5244 4847 sede 52TH SASSEGETEASROO BY G2 0 3405 e7 ca t 07i 727874 T570 T7 7H 7a 000i b2a3 n4 bean 07 eB 6 12345678 9 101112191415 1617 18 192021 2223 24 2526
134. r prints have stray ink marks on the front or the back you can correct the problem by cleaning the printer s internal paper path surfaces The printer automatically feeds 10 sheets of paper through the print path to collect stray ink particles when you run the Clean Ink Smears routine from the front panel Sample ink smear internal paper path 9101 63 1 When the printer is on and the Ready message appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test 2 Press the left arrow lt button until the following message appears Clean Ink Smears lt Clean Test User Manual 4 21 4 Caring for Your Printer Press the Clean button The printer displays the following message Warming Up Cancel After a short delay during the warm up period the printer begins an automatic sequence of feeding 10 clean sheets of paper from the upper media tray A front panel message indicates the number of sheets remaining to be fed For example Cleaning Using 10 Sheets Caution Always use clean sheets of paper to clean the paper path Do not reuse cleaning sheets Do not attempt duplex two sided printing on any type of media Ink from the back side of the paper offsets onto the internal paper path requiring you to perform cleaning procedures 5 When the cleaning sequence is complete inspect the last sheet of paper fed through the printer
135. r the exit cover causing ink streaks or marks on the top edge front or back of prints When this occurs you must clean these parts using both dry and alcohol soaked swabs Refer to Using isopropyl alcohol on page 4 20 for more information Sample ink smear paper exit path 9101 62 User Manual 4 27 4 Caring for Your Printer Open the front cover 1 Open the exit cover using the blue release button located inside the front cover at the top of the printer 2 AN Phaser 340 Color Printer 4 28 Caring for Your Printer 3 To clean excess ink particles and drum fluid from the colored exit fingers gently wipe the top surface of each finger using a dry swab Caution To avoid damaging the print drum and exit fingers never scrape excess ink with a tool or finger nail Use a dry swab provided with the cleaning kit N N N N L 5 A Yo aN A Wi id SAS RSs Q amp a ANA S HY z RSS 9101 35 User Manual 4 29 4 Cleaning Update Pre soaked alcohol cloth wipes provide the most effective tool for cleaning the printer s rubber rollers You can obtain these wipes by ordering them in packs of 10 Tektronix order number 006 7824 01 As a substitute use a coffee filter soaked with 90 isopropyl alcohol Caution Do not use rubbing alcohol because it can contian water and oils that l
136. rinter s operation as well as buttons for accessing printer menus Refer to Front panel messages on page 6 7 for a complete description of the front panel messages Refer to the Menu Map later in this chapter for a listing of front panel submenus and selections Status messages such as Ready appear on the top line of the display Button labels such as Clean and Menu appear on the lower line of the display To access front panel menus press the Menu button 1 Printer status Describes the condition of the printer and actions required if any 2 Menu buttons Access to front panel menu selections 3 Power Indicates when the printer is on blinks when the printer processes data 4 Error Flashes when the printer detects an error condition such when the printer is out of ink _ 1 Ready Power 3 Clean Menu 2 x J x Error 4 9101 11 User Manual 7 1 7 Front Panel Front panel buttons 1 The Exit button allows you to perform these menu functions Back up a level of the menu without making a selection m Exit the menu 2 Button 2 is inactive during normal printer operation However when you enter the front panel menu by pressing Menu this button allows you to lt Scroll backward through the available selections 3 Button 3 labeled Clean during normal operation lets you access the cleaning menus When you enter the front panel menu by pressing Menu Button 3 changes meaning
137. rinter is connected directly to your computer then click Next Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a printer queue Then click Next 2 32 Phaser 340 Color Printer Getting Set Up 2 8 In the window listing Manufacturers Printers click Have Disk 9 Inthe Install From Disk dialog box type in the drive for either the Phaser 340 CD ROM or the Printer Software for Windows diskette and click OK 10 A list of Tektronix printers appears Select your printer in the list then click Next Select Tektronix Phaser 340 if you have the standard configuration of the printer m Select Tektronix Phaser 340 with 600 dpi if you have the printer s extended features option Note Ifyou are not sure whether your printer has the standard configuration or the extended features option print the startup page from the Help Pages menu in the front panel This page includes an entry for Extended Features Yes if installed No if it is not 11 Select the port your printer is connected to then click Next 12 Itis recommended that you use the default printer name shown under Printer name Click Yes if you want this printer to be the default printer Then click Next User Manual 2 33 2 Getting Set Up 13 14 15 At the prompt Would you like to print a test page click Yes to verify the printer s connection or click No Then click Finish
138. rnal font disk Refer to Adding a hard disk for font storage on page B 8 for more information Refer to Interface cables and adapters on page 5 3 for information on ordering SCSI cables User Manual 2 23 2 Getting Set Up Parallel connection The printer supports a standard uni directional parallel port The parallel port can also be set for bi directional communications using utility files or your World Wide Web browser Refer to the Phaser 340 Drivers and Utilities Printing Reference or the PhaserShare Network Cards and Software System Administrator Manual respectively for information on changing parallel communications The printer uses a 36 pin high density to 25 pin DSUB plug parallel cable Refer to Interface cables and adapters on page 5 3 for information on ordering a parallel interface cable Note The printer s parallel port uses a high density connector Type IEEE 1284 C To use a standard Centronics style parallel cable use the parallel cable adapter included with the printer Connect a parallel interface cable to your computer and to the printer s parallel port Parallel qe E 7 1 9101 08 If you have no other connections to make turn immediately to Turning on the printer on page 2 25 2 24 Phaser 340 Color Printer Getting Set Up 2 Turning on the printer After you have connected the interface
139. ronments In its standard configuration the printer provides 300 x 300 dots per inch dpi resolution color printing 8 Mbytes of memory and a total of 17 fonts Features such as 600 x 300 dpi resolution printing additional memory for performance and extra fonts are also optionally available The Phaser 340 with extended features adds higher print resolution and increased print performance making it the choice for larger workgroups The extended features option adds 600 x 300 dpi resolution printing 24 Mbytes of memory and a total of 69 fonts Additional memory improves the printer s performance by offloading your computer faster improving processing speeds allowing job pipelining and providing storage for more downloadable fonts User Manual 1 1 1 Introduction Options and Accessories The printer can be upgraded with a variety of accessories to expand its capabilities A 500 sheet Lower Paper Tray Assembly increases print capacity for high demand printing environments Optional Letter and A4 size transparency trays make it possible to print on paper and transparency media without changing trays Network options make the printer a fast sharable printing resource Network printing The printer works with PCs Macintosh computers and Unix and VMS workstations making it a resource that can be shared in mixed environments You can connect the printer to one host or several hosts because it supports simultaneously active interface p
140. rror 2 T Exit 9101 68 Indicator On Blinking Off 1 Power The printer is on and ready for The printer is processing or The printer is not ready or there operation printing an image is an error The printer is in interactive mode you have pressed the Menu button 2 Error If the indicator is on after the The printer requires attention Normal operation there are no power up sequence the ink is low for example print engine or controller board printer s controller board detects errors an error that is not user correctable the printer requires service User Manual 7 5 7 Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file In this protected mode you can print the pages in the Help Pages menu but cannot modify any settings in the rest of the menu For more information on enabling and disabling the front panel menu refer to the Phaser 340 Drivers and Utilities Printing Reference When the front panel is enabled all front panel menu selections are available m Press the Menu button The front panel displays the following message Help Pages lt gt Menu When the front panel is disabled and you press the Menu button the display shows only the pages in the Help Pages menu without the heading Configuration Page lt gt Print To access the entire menu with the front panel disabled you
141. rs PhaserPrint PhaserPrint provides fast raster file and screen copy printing to Tektronix color printers PhaserPrint also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint works with the workstation s native spooling system to print PostScript files and raster files in the Sun Raster Format SRF xwd SGI RGB and other formats Refer to Printing from a Unix or VMS workstation on page 3 6 for more information Note To order PhaserPrint use Tektronix order number 4690F20 For printing in VMS environments Tektronix offers PhaserSym PhaserSym is a VMS print symbiont for DEC OpenVMS VAX and DEC OpenVMS AXP machines PhaserSym facilitates communication between VMS hosts and Tektronix Phaser printers PhaserSym requires that the Phaser printer include Ethernet support Note To order PhaserSym use Tektronix order number 4690F41 User Manual B 7 B Expanding Your Printing System Adding a hard disk for font storage B 8 You can connect one or more Small Computer System Interface SCSI external hard disks to the printer for additional font storage When you download a font to an external disk the font remains there until you remove it In general any disk that works with a LaserWriter NTX works with this printer To connect an external disk you need these items m A SCSI peripheral cable for each disk The printer uses a SCSI 2 50 pin connector See Interface
142. rtup Page lt gt Menu 5 Press the Menu button to access the startup page settings 6 Press the right arrow gt button once for the following message Startup Page Disabled lt gt OK 7 Press the oK button to disable printing of the startup page To return to the top level of the menu press the Exit button until the printer displays the Ready message User Manual A 5 A Technical Notes Printing the demonstration pages You can print two demonstration pages anytime you want to show the printing quality of the printer There are two ways to print the demonstration pages A 6 Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information Through the printer s front panel according to the following instructions When the printer is on and the Ready message appears press the Menu button The printer displays the first item in the menu Help Pages lt gt Menu Press the Menu button to access the Help Pages Press the left arrow lt or right arrow gt buttons until the following message appears Demonstration Pages lt gt Print Press the Printbutton to print the demonstration pages Phaser 340 Color Printer Technical Notes A Printer standby modes Idle for 4 hours When the printer is idle for more than 4 hours it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption
143. rvice 2 51 3 6 telephone number 6 1 bi directional parallel port A 10 buttons front panel 2 27 7 2 C cables ordering 5 3 SCSI B 8 Cancel button 7 2 CD ROM 2 30 utilities 3 5 Chooser 2 46 2 47 2 48 2 49 6 11 6 13 Clean button 2 27 4 13 4 18 4 21 4 34 cleaning alcohol 4 16 cleaning page 2 26 4 9 4 13 4 18 4 22 cleaning tray 4 14 4 33 4 34 duplex print cleanup 4 9 ink smears 4 17 4 21 4 23 4 27 instructions printout 4 33 internal paper path 4 21 kit contents 4 14 4 15 light stripes or missing colors 4 13 4 17 4 18 maintenance tray used by printer 4 7 mediajams 4 9 4 13 4 17 4 32 order number for kit 4 16 overview 4 13 paper feed problems 4 23 paper pick pad 4 35 paper pick rollers 4 32 precautions 4 16 4 24 pre soaked cloth 4 16 printdrum 4 29 printhead 4 18 solutions identified 4 17 supplies illustrated 4 14 swab 4 16 Cleaning Page Source front panel selection 4 9 CMYK color charts 3 12 color correction 2 30 2 38 2 43 2 50 3 12 color sampler charts 3 12 modes 3 10 selecting from front panel 3 11 ColorStix ink sticks adding 4 1 4 2 order numbers 4 3 precautions 4 3 User Manual Index 1 COM port 3 4 configuration page printing 2 29 A 3 Connect dialog box 6 14 connections before powering on 2 21 parallel cable adapter 2 24 parallel port 2 24 PhaserShare network ports 2 23 SCSI port 2 23 Customer Support Hotline 6 1 D demonstration pages printing 2 29 A 6 disable t
144. s Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour Printer Dimensions Height 33 cm 13 in Depth 50 2 cm 19 75 in Width 40 cm 15 75 in Weight 32 kg 70 Ibs Printer Clearances Top 45 7 cm 18 in Sides 10 2 cm 4 in Front no restrictions Rear 10 2 cm 4 in Bottom no restrictions Lower Paper Tray Assembly Dimensions Height 13 0 cm 5 13 in Depth 50 8 cm 20 in Width 40 cm 15 75 in Weight 7 kg 15 5 Ibs Safety and emissions m Listed UL 1950 Information Technology Equipment m Certified CSA Standard C22 2 No 950 M 89 Safety of Information Technology Equipment Including Electrical Business Equipment m T V licensed EN60950 m Class B compliant computing device pursuant to sub part J of Part 15 of FCC rules m Conforms to EC EN55022 EN50082 1 1992 A 14 Phaser 340 Color Printer Appendix Expanding Your Printing System Customizing your printer Tektronix offers upgrade and accessory kits to expand your printer s capabilities To order upgrade kits refer to the supplies information sheet that was shipped with the printer and contact your local dealer or Tektronix office In the United States call Tektronix at 1 800 835 6100 Extended features upgrade In its standard configuration the Phaser 340 offers 300 dpi color printing 8 Mbytes of RAM memory and 17 fonts The Phaser 340 optionally supports 600 x 300 dpi resol
145. s To clean the top surface of the media pick roller use either the pre packaged alcohol soaked cloth or a lint free cloth folded into a two inch square and soaked with alcohol 5 Scrub the top surface of the media pick roller thoroughly If the cloth becomes dirty discard it and use another T S ae 9682 25 6 Replace the maintenance tray in the printer Note To prevent media jams at the media tray be sure to push the maintenance tray into the printer until both sides latch in place 7 Close the front cover User Manual 8 Locate the bottom of the media pick roller according to the following illustration cI 9682 17 9 Using an alcohol soaked cloth scrub the bottom surface of the pick roller thoroughly 9682 26 10 Replace the upper media tray in the printer Cleaning for lower tray jams paper pick rollers Approximate time to complete 1 minutes If you are experiencing media feeding problems including mispicks and multiple picks of paper from the Lower Paper Tray Assembly you can generally correct the problem by cleaning the media pick rollers with isopropyl alcohol 1 Remove the lower paper tray from the Lower Paper Tray Assembly 2 Locate the media pick rollers according to the following illustration Z A
146. sheets Tektronix premium transparency offers enhanced ink adhesion and superior print quality User Manual 5 1 5 Supplies and Accessories 5 2 Printer supplies and accessories cont d 016 1368 00 Letter size Tektronix paper 500 sheets 90 g m 24 Ib 016 1369 00 A4 size Tektronix paper 500 sheets 90 g m 24 Ib 436 0294 00 Phaser 340 maintenance tray includes waste ink tray 436 0299 00 Phaser 340 waste ink tray 016 1341 00 Cleaning kit cleaning tray alcohol wipes foam swabs bottle 006 7824 01 Pack of 10 lint free alcohol soaked cleaning wipes 070 9101 03 Phaser 340 User Manual 070 9109 00 PhaserShare Network Cards and Software System Administrator Manual 070 9539 00 PhaserShare Status Software User Manual 070 9099 01 Phaser 340 Drivers and Utilities Printing Reference manual 063 2278 01 Phaser 340 Drivers and Utilities diskette set 063 2491 00 Phaser 340 CD ROM Phaser 340 Color Printer Supplies and Accessories 5 Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer Contact your dealer for other cables and adapters Printer interface cables and adapters Order number Description Connectors and cable length 012 1468 00 Parallel Centronics cable 36 pin high density plug to 25 pin DSUB plug 3 meters 9 84 feet Connects the printer s parallel port to a PC or workstation p
147. ssage User Manual 3 9 3 Printing Color correction The printer provides TekColor Dynamic Correction which consists of the following color correction modes Color correction mode Description None No correction made to colors Vivid Color Default setting Produces the brightest possible colors Display Adjusts color to closely approximate the colors ona standard display screen SWOP Press Specification for Web Offset Publications Typically used to match U S press standards Euroscale Press Matches the PANTONE Process Color System Guide Euroscale Edition Typically used to match European press standards Commercial Press Used to match commercial 3M Matchprint proofs Monochrome Prints a color image as a monochrome gray scale Outputs color page masters in black and white for photocopying Use Printer Setting Uses the color correction mode specified in the printer front panel setting rather than any printer driver setting Vivid Color the default color correction mode is generally recommended for typical office printing Note The print driver help window provides a short description of each color correction mode To access information click on the Help button for a Macintosh in the TekColor Options dialog box for Windows in the Tektronix Printer Features dialog box You can view an example output of each color correction mode at the bottom of the printer s startup page Refer
148. sure that the media fits snugly against the inside front wall of the tray A label on the inside of the paper and transparency trays provide a fill line to indicate the tray s maximum capacity 9101 04b User Manual 2 17 2 Getting Set Up 5 Insert the media tray into the printer Loading the Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 500 sheets of paper A label on the inside of the tray provides a fill line to indicate the tray s maximum paper capacity Note The Lower Paper Tray Assembly accepts paper media only it should not be used with transparencies or label stock 2 18 Phaser 340 Color Printer Getting Set Up 2 1 Load one half of a ream 250 sheets or less of paper at a time 2 Prior to loading paper in the Lower Paper Tray Assembly fan the paper stack to release sheets that are stuck together 9101 56 3 Load the first stack of paper in the tray Make sure that the paper fits snugly against the inside front wall of the tray 4 Load the second stack of paper Make sure that the paper fits flat in the tray User Manual 2 19 2 Getting Set Up 5 Insert the paper tray into the Lower Paper Tray Assembly 9101 74 2 20 Phaser 340 Color Printer Getting Set Up 2 Connecting the printer Printer ports The printer is shipped with a SCSI port and a standard parallel port The parallel port can be co
149. t results 3 30 grade paper 3 17 grain paper 3 18 H HAL automated fax system 3 6 6 4 printing from applications 3 7 telephone number and instructions 6 4 handling media 3 20 hard disk B 8 connecting single disk B 9 Sys Start file B 9 Help pages printing 2 29 A 1 protected menu mode 7 6 types available A 1 HP GL 1 2 3 29 HSB color charts 3 12 image area 1 1 3 19 image problems shifted or clipped images 2 42 3 4 symptoms and solutions 6 10 indicators Error 7 1 Power 2 27 7 1 status 7 1 information access PhaserLink 1 3 ink adding 4 1 4 2 adding atsetup 2 14 ColorStix ink sticks 1 3 handing waste ink 4 6 loading precautions 4 3 ink smears cleaning 4 21 4 23 4 27 identifying 4 21 4 23 4 27 preventing 4 11 installation drivers and PPDs 2 46 Phaser 340 GX driver 2 50 printer software for Macintosh 2 43 printer software for Windows 3 1 2 35 installer loading printer software 2 45 installing Lower Paper Tray Assembly 2 9 printer setup 2 1 screen fonts 3 29 installing drivers PC DOS drivers and ports 2 42 PC Windows 2 31 workstation drivers 2 50 installing printer software Macintosh 2 43 PC 2 35 PC Windows 95 2 32 inventory printer 2 2 isopropyl alcohol 4 16 L label stock supported 3 17 landscape orientation 3 20 User Manual Index 3 languages default 3 29 front panel 2 28 printer 1 2 LaserWriter 8 x setting up ona Macintosh 2 46 using 2 46 leave printer on 2 27 letterhead loadin
150. tails To maximize the image area you may have to adjust the margins in your application software A Macintosh printed image has shifted or the margins are not correct You should install the LaserWriter 8 X printer driver and Phaser 340 PPDs onto your Macintosh to select the correct page sizes from the driver m Turn off Background Printing through the Chooser m Refer to the topic Printing from a Macintosh on page 3 5 for details on how to print from a Macintosh Refer to the Phaser 340 Drivers and Utilities Printing Reference for details on the Phaser 340 driver Phaser 340 Color Printer Troubleshooting 6 Printing and installation problems cont d Symptom The Ready message is displayed but the file does not print Solution m Make sure that Phaser 340 is the selected printer Try printing the same file to another PostScript printer If the file prints then the problem could be with the interface cable Refer to Interface cables and adapters on page 5 3 for information on ordering Tektronix interface cables m Turn the printer s power off and wait at least 15 seconds before turning the power on again m Refer to the Phaser 340 Drivers and Utilities Printing Reference for details on using the Tektronix Error Handler to determine the cause of the problem A Macintosh file does not print and a virtual memory VM error appears m You may need to expand printer memory Refer to
151. te the following message appears Remove Cleaning Tray Remove the media tray from the printer Remove the cleaning tray from the media tray Examine the pick pad located inside the media tray near the paper tray s handle If it is coated with dust clean the pick pad using an alcohol soaked wipe 9101 71 User Manual 4 35 4 Caring for Your Printer 4 36 12 13 14 15 Reload media in the media tray Replace the media tray in the printer The front panel re displays the following message Clean Media Tray Jams lt Clean Test Press the xit button to return to normal operation Store the cleaning tray in its original packaging for later use Phaser 340 Color Printer Cleaning Update Manually Cleaning Rollers Manually cleaning the upper pick roller 1 Remove the upper media tray from the printer 2 Open the front cover 9682 23 avoid personal injury during cleaning procedures do not Caution Hot surfaces exist behind the upper paper feed rollers To reach in behind the paper feed rollers User Manual 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Place the maintenance tray on a level surface Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Contact with the drum fluid poses no known health risk 4 Locate the top of the media pick roller behind the black rubber transport roller
152. ter description file for use with the printer s extended features option and a PPD driven printer driver such as the Adobe PS3 m TKPH3401 ICM Printer profile for use with host color correcting m SAMPLERS Directory containing color sampler charts and a fonts sampler m PHSR340 Directory containing printer utility files User Manual 2 31 2 Getting Set Up PC Software for Microsoft Windows 95 For best performance and added features when printing from Windows 95 use the Windows 95 printer driver not the Windows 3 1 printer driver which may cause printing problems in Windows 95 Follow these steps 1 Remove the Windows 3 1 driver if applicable from your PC For instructions refer to the Phaser 340 Drivers and Utilities Printing Reference Caution Ifyou installed a Tektronix Windows 3 1 printer driver in Windows 3 1 then upgraded to Windows 95 that driver will appear in Windows 95 and may cause printing problems in the new operating system 2 Start Windows 95 3 Insert either the Printer Software for Windows diskette or the Phaser 340 CD ROM into the appropriate drive 4 Click the Start icon in the task bar on your screen In the menu that appears click Settings 5 In the menu that appears click Printers the Printers windows appears 6 Inthe Printers window double click Add Printer the Add Printer Wizard appears Click Next 7 Select your printer s connection m Select Local Printer if your p
153. the Adobe PS3 Driver for Windows 3 1 diskette from Tektronix or to the Adobe PostScript Printer Driver User Guide for more detailed information on installing and using the Adobe PS3 driver When you are done installing the Windows 3 1 driver refer to Installing optional fonts on page 2 52 User Manual 2 37 2 Getting Set Up PC Updating the driver software for Windows NT If you are using Microsoft Windows NT follow these instructions to update the printer driver that enables you to print to a Phaser 340 This update procedure provides printer page size information for Windows NT applications However TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver Refer to the Phaser 340 Drivers and Utilities Printing Reference for instructions on other ways Of selecting color corrections Refer to your Microsoft Windows NT documentation for details on features in the Windows NT driver Note This procedure requires that a PostScript printer driver be installed on your system If it is not you will need your original Windows NT setup diskettes or CD ROM 1 Start your system with Windows NT 2 If your computer has an Intel compatible processor such as the Intel 1386 go on to Step 3 If your computer is a MIPS or Alpha you need to edit the PRINTER INF file on the Phaser 340 CD ROM or Printer Software for Windows diskette a The Phaser 340 CD ROM and Printer Software for W
154. the PostScript Version information you got in Step 9 13 Click Select Note Ifthe information under Printer Model is not an exact match use the closest printer name and call Tektronix Customer Support in the U S and Canada at 1 800 835 6100 for the latest PPD file Outside the U S and Canada contact your local Tektronix reseller You can also download the latest PPD files from the Tektronix Bulletin Board Service BBS see page 6 1 14 Click Configure In the field for Memory Configuration under Installable Options select the amount of memory your printer has installed Check other options either Installed or Not Installed as appropriate 15 Click OK in two dialog boxes and close the Chooser When you are done installing drivers refer to Installing optional fonts on page 2 52 User Manual 2 49 2 Getting Set Up Phaser 340 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7 5 use the Phaser 340 GX driver to print to the Phaser 340 printer For details on installing and using the GX driver refer to the Phaser 340 Drivers and Utilities Printing Reference When you are done installing 340 GX drivers refer to Installing optional fonts on page 2 52 Workstation users The printer control PostScript files that are on the Tektronix CD ROM and the Printer Software for Windows diskette PC format can be used with UNIX and VMS workstations The following list contains PhaserPrint supp
155. tion To avoid damaging the printer s internal components always turn the printer power off and lock the transit restraint before moving the printer Failure to do so may result in damage to the printers internal components and may invalidate your printer s warranty 2 Locate the transit restraint on the right side of the printer and insert a wide flat blade screwdriver into the transit restraint slot C 2 Phaser 340 Color Printer Moving Your Printer C oy lt gt 9101 51 3 While pressing inward with medium pressure turn the transit restraint slot in a clockwise direction to lock the printhead in position The lock button is recessed from the side of the printer when fully engaged User Manual C 3 C Moving Your Printer Changing line voltage If you move the printer to a country that uses a line voltage different from the printer s factory setting you can change the line voltage to the appropriate setting by using the line voltage selector switch The line voltage selector switch is located next to the On Off switch Warning To avoid damaging the printer turn the printer power off using the On Off switch and unplug the power cord before changing the line voltage selector switch To avoid risk of electric shock do not remove any of the printer s covers The new location may require a different power cord contact your local Tektronix office or dealer for details 1 Line voltage selector switc
156. to the top level of the menu by pressing the xi button until the printer displays the Ready message 2 28 Phaser 340 Color Printer Getting Set Up 2 Help Pages Overview The printer has several Help Pages that you can print to learn more about the printer s operation and configuration Use the printer s front panel or your World Wide Web browser to print the following pages Menu Map Provides a graphical view of the front panel menus Configuration Page Lists general information on printer settings and how the printer is configured Startup Page Lists the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts and other useful information Demonstration Pages Provide a colorful way of learning more about the printer while demonstrating its printing capabilities After setting up the printer you may want to print Help Pages to check that the printer is operating correctly For information on printing from the front panel refer to Printing Help Pages on page A 1 Refer to the PhaserShare Status Software User Manual for information on printing from a web browser l When the printer is on and the Ready message appears press the Menu button The printer displays the following message Help Pages lt gt Menu Press the Menu button to access the Help Pages The printer displays the following message Menu Map lt gt Print
157. tray setting to Upper Supported printer driver users can choose between the upper and lower trays directly from the printer driver If you attempt to print transparencies using a non supported driver the printer uses the printing mode of the tray paper and produces unsatisfactory results To print transparencies from the upper paper tray use a supported printer driver and explicitly select Transparency or purchase a dedicated transparency tray Refer to Optional media trays on page B 3 User Manual 3 15 3 Printing Selecting the default media tray using the front panel optional 1 Note When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu Press the Menu button to access printer default selections Using the left or right arrow buttons scroll through the selections until the following message is displayed Default Tray lt gt Menu The Default Traglection only appears if the optional Lower Paper Tray Assembly is connected to the printer Press the Menu button to access default tray selections The printer displays the following message Default Tray AutoSelect fo gt OK Using the left or right arrow buttons scroll through
158. until the front panel prompts you before inserting media into the manual feed slot Feed the paper or transparency into the manual feed slot and let the printer take the media out of your hands Select Manual Feed in the printer driver m Select the appropriate size media in the printer driver m Make sure to align the paper against the left edge of the manual feed slot m ls the paper too thick for manual feed Refer to Media weight and thickness on page 3 21 m Is the paper the appropriate size for the manual feed slot Ink Low message appears when ink bins are full Apply pressure to each row of ink sticks in the loading bin to make sure they are not jammed Delayed printout See Printer standby modes on page A 9 Printer outputs two prints after a jam is cleared Turn off the startup page Printer is clearing print drum and reprinting image Refer to All about media jams on page 4 11 Refer to the Phaser 340 Drivers and Utilities Printing Reference or refer to Enabling and disabling the startup page on page A 7 in this manual Maintenance tray is locked inside printer The printer locks the maintenance tray until it has cooled down Wait for a few minutes and try removing it again User Manual 6 17 6 Troubleshooting 6 18 Phaser 340 Color Printer Chapter Front Panel Front panel overview The printer s front panel provides you with information about the p
159. ution printing 24 Mbytes of memory and 69 fonts To upgrade your printer order the Phaser 340 extended features upgrade kit The extended features upgrade consists of a replacement ROM and additional memory both of which are required To determine if your printer has the extended features check for the number of fonts listed on the printer s startup page If you only have 17 fonts available the printer does not have the extended feature set To order the upgrade obtain the printer s serial number listed on the printer s rear panel and use the table below to determine the appropriate ordering information Serial number What to order BBXXXXX and below Order Z340ROM and 4685F 16 memory BCXXXXX and above Order Z340FX User Manual B 1 Expanding Your Printing System The extended features option is superior for workgroups enhancing the printer s performance in the following ways m 600 x 300 dpi resolution printing m an additional 16 Mbytes of memory totalling 24 Mbytes More memory provides job pipelining to speed printer throughput and offloading of print jobs from your computer faster processing of image data and additional storage for more downloadable fonts m an additional 52 fonts for a total of 69 fonts Note The startup page reports the printer s configuration including installed RAM memory and fonts For information on printing a startup page refer to Printing the startup page on page A 4
160. will burn No unusual hazards are expected Section VI Accidental release measures Spill or leak Not applicable Section VII Handling and storage Handling None Storage Avoid high temperatures Phaser 340 Color Printer Regulatory Information D Section VIII Exposure control personal protection No special protection indicated when used as intended TLV PEL None established Section IX Physical and chemical properties Appearance Waxy solid Black blue red or yellow in color Odor None Solubility Not water soluble Section X Stability and reactivity Stability Stable Incompatibility with other materials None Hazardous Polymerization Will not occur Section XI Toxicological information Toxicity Non toxic orally Irritation Not an irritant based on standard tests Sensitization Not a sensitizer based on standard tests Carcinogenicity Components or product not listed by IARC NTP or OSHA Section XII Ecological information No impact known User Manual D 5 D Regulatory Information D 6 Section XIII Disposal considerations This product is not a hazardous waste as specified in 40CFR 261 Dispose in accordance with all federal state and local regulations Section XIV Transport information D O T Not regulated NMEFC 101720 Sub 3 Ink Printing N O I Class 55 Section XV Regulatory information TSCA All components of these inks are listed in
161. world The fax systems are available 24 hours a day seven days a week Use HAL to order a catalog or individual documents in the U S A and Canada If you have a fax machine and a touch tone voice telephone you can order a HAL catalog listing all of the information offered by HAL by calling 503 682 7450 direct or in the U S and Canada call 1 800 835 6100 1 Before you call write down the area code and telephone number for your fax machine HAL will ask you to key this number through the keypad on your voice telephone If you are calling from outside the United States or Canada you ll need to know the international access code to reach your country from the United States Without a complete fax number HAL cannot call your fax machine 2 Call only from a touch tone voice telephone 3 Follow through the voice prompted menu 4 Order individual documents by entering the desired document s number as listed in the HAL catalog Enter the number by using the telephone s keypad 5 You can order up to three documents per call 6 The HAL catalog or documents you request are faxed to you ina matter of minutes 6 4 Phaser 340 Color Printer Troubleshooting 6 Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a local version of the document you want is available EuroHAL will send it in your language Otherwise it will se
162. x 11 in paper ranging from 16 32 Ibs An optional A4 size 210 x 297 mm paper tray supports printing on common office A4 size paper Optional transparency trays are also available for Letter size and A4 size transparency printing The optional Lower Paper Tray Assembly can be ordered with either a Letter or an A4 size paper tray for printing on paper ranging from 60 120 g m 16 32 lbs For more information about media types refer to All about media on page 3 15 Note Samples of paper and transparency media are included in the Media Sampler kit 2 16 Phaser 340 Color Printer Getting Set Up 2 Loading paper and transparency trays 1 Prior to loading paper media in a tray fan the paper to release sheets that are stuck together Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality 2 If you are loading paper in the standard paper tray load up to 200 sheets of common office paper slightly less than one half ream If you are loading transparencies in the standard paper tray load up to 50 transparency sheets 3 If you are loading transparencies in the transparency tray load up to three boxes 175 sheets of transparency media 4 Ifyou are using Tektronix premium transparency media position the transparency notch in the back right corner of the tray Standard Tektronix transparencies can be loaded in any orientation Make
163. y s s s s E Ww 1O Ww 1O Y 9 mm 0 35 in 1 9 mm 0 35 in 9101 14 User Manual 3 19 3 Printing Image orientation Orientation refers to how the image appears on the printed media You specify the image orientation through your software application or through the printer driver 1 Portrait 2 Landscape A 9101 16 Media and ink handling tips m Keep the media supplies trays and ink in covered containers Dust and dirt can be transferred to the paper or transparency media resulting in poor print quality m Handle transparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality m Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies m To avoid having the paper stick together gently fan the paper before loading it into the paper tray m Paper that has been sitting out of its sealed wrapper can become distorted causing paper jams Keep paper sealed until you are ready to use it for printing m Do not use paper that has been creased or wrinkled 3 20 Phaser 340 Color Printer Printing 3 Printing letterhead Letterhead must be loaded face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle 412345678
164. y Star timeout on page A 10 for directions on changing the Energy Star timeout value m Use your World Wide Web browser Refer to the PhaserShare Status Software User Manual for more information User Manual A 7 A Technical Notes Changing the Energy Star timeout The timeout value for the Energy Star option is one hour After an hour the printer begins a cool down cycle and requires a 10 15 minute warm up period to be ready for printing You can increase the timeout value when you want the printer to be ready for print jobs with no warm up period 1 Note When the printer is on and the Ready message appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu Press the Menu button to access printer default selections The printer displays the following message Startup Page lt gt Menu Using the left or right arrow buttons scroll through the selections until the following message appears Energy Star Timeout lt gt Menu Press the Menu button to access Energy Star selections The printer displays the following message Timeout 999 hrs lt 455 OK Using the left or right arrow buttons scroll through the selections until the appropriate setting is reached Change the
165. y ordering them in packs of 10 Tektronix order number 006 7824 01 Phaser 340 Color Printer Caring for Your Printer 4 Reordering cleaning kit supplies To reorder the cleaning kit Tektronix order number 016 1341 00 contact your dealer or local Tektronix office In the United States call 1 800 835 6100 or order by fax 503 682 2980 When you order the cleaning kit you receive these items 1 Cleaning tray 2 Foam swabs 3 Lint free wipes isopropyl alcohol saturated 4 Plastic bottle for dispensing isopropyl alcohol 9101 23 Note You can order alcohol saturated wipe packets separately in packs of 10 Tektronix order number 006 7824 01 User Manual 4 15 4 Caring for Your Printer Using isopropyl alcohol In general it is best to use the purest isopropyl alcohol 99 available to you You can use 90 pure isopropyl alcohol but if you do you must wait after cleaning to make sure that printer parts are completely dry 99 isopropyl alcohol dries quickly 90 isopropyl alcohol may take several minutes to dry Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty Whenever the cleaning instructions refer to a lint free cloth moistened with isopropyl alcohol A you can substitute a pre soaked alcohol cloth

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