Sun Microsystems 880 Server User Manual
Contents
1. Patch 108528 12 or later fixes this issue See Required And Recommended Software Patches on page 3 picld died during SunVTS run no errors reported BugIDs 4418396 4486083 On a Sun Fire 880 system running the Solaris 8 7 01 operating environment when using SunVTS software to perform continuous stress testing the picld daemon can sometimes die after an extended test run Since the environmental monitoring software is dependent on the picld daemon this effectively disables the system s environmental monitoring capability Environmental monitoring is necessary for stable system operation Note Patch 110460 13 or later fixes this issue See Required And Recommended Software Patches on page 3 Sun Fire 880 Server Product Notes 21 22 SunVTS dpmtest fails on dual loop internal storage array BugID 4487855 If you use SunVTS 4 4 software on a Sun Fire 880 system that includes a Sun StorEdge PCI Dual Fibre Channel Host Adapter card to control Loop B of the internal storage array the SunVTS dpmtest will fail This test failure results from a problem in the SunVTS diagnostic code and should not be interpreted as a problem with the server or its internal storage array Note Patch 111854 01 or later fixes this issue See Required And Recommended Software Patches on page 3 Wrong packet error seen by loopback subtest in dpmtest Bug ID 4493252 On Sun Fire 880 systems running SunVTS 4 4 and e2. For more information about Solaris related troubleshooting see Troubleshooting Software Problems in the Solaris System Administration Guide Ensure that the system is hanging a Determine if any network activity is functional via the ping command and if any existing logins from other users are active or responding If another login is active use it to review the contents of var adm messages for any indications of the system problem Sun Fire 880 Server Product Notes December 2001 b Determine if a console login session can be established through a ttya connection If a working console connection can be established the problem may not be a true hang but instead a network related problem For suspected network problems attempt to ping rlogin or telnet to another system that is on the same sub network hub or router that the system is on If NFS services are served by the affected system determine if NFS activity is present on other systems If there are no responding login sessions record the state of the system LEDs The system LEDs may indicate a hardware failure in the system Refer to your Sun Fire 880 Server Owner s Guide for more information on system LEDs Attempt to bring the system to the ok prompt by issuing the Stop A command from your keyboard The Stop A command attempts to bring a system with a standard or USB keyboard to the ok prompt For more information about system keyboards see About Open
3. 5 reconnect the cable to fan tray 6 Continue the procedure at step 4 in the Sun Fire 880 Server Service Manual For more information see About Fan Trays in the Sun Fire 880 Server Owner s Guide or the Sun Fire 880 Server Service Manual Correction to Disk Drive Installation Procedure The procedure How to Install a Disk Drive as documented in the Sun Fire 880 Server Service Manual and the Sun Fire 880 Server Owner s Guide is incomplete The following task should be included in the procedure after Step 10 11 If you are installing more than one disk drive as part of a hot plug procedure wait for the green light on the drive you just installed to light steadily not flashing before installing another drive 14 Sun Fire 880 Server Product Notes December 2001 9c Correction to FC AL Disk Cage Installation Procedure The procedure How to Install the FC AL Disk Cage as documented in the Sun Fire 880 Server Service Manual is incomplete The following task should be included as Step 9c If a Sun StorEdge PCI Dual Fibre Channel Host Adapter card is installed to control Loop B of the FC AL disk backplane connect the card s FC AL data cable to the base backplane at connectors C J01100 and D J01101 Correction to FRU Part Numbers Ordering DIMMs DIMMs for the Sun Fire 880 are no longer available in kits of four DIMMs The following table lists the single DIMMs and their part numbers for the Sun Fire 880 D
4. User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements Federal Acquisitions Commercial Software Government Users Subject to Standard License Terms and Conditions DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2001 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 Etats Unis Tous droits r serv s Ce produit ou document est distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un c
5. are immediately replacing fan tray 5 do not reconnect the cable to fan tray 6 until you install fan tray 5 Sun Fire 880 Server Product Notes 13 Correction to the Motherboard Fan Tray Installation Procedure The procedure How to Install a Motherboard Fan Tray in the Sun Fire 880 Server Service Manual is incorrect On systems configured with the redundant cooling fans option installing motherboard fan tray 5 the primary motherboard fan tray requires that you disconnect the cable for motherboard fan tray 6 The procedure should include the following steps in this order 1 Locate the slot into which you want to install the motherboard fan tray a If you are installing fan tray 5 and fan tray 6 is installed disconnect the cable to fan tray 6 Note When both motherboard fan trays are not operational in a running Sun Fire 880 system the environmental monitoring software generates warning messages that the fan trays are removed If an operational fan tray is not installed quickly the system may initiate a thermal shutdown During motherboard fan tray hot plug procedures to avoid these messages and potential cooling issues resulting in a system thermal shutdown reconnect the motherboard fan tray cables for functional fans as soon as possible 2 Align the fan tray to be installed with its plastic guide in the chassis 3 Slide the fan tray into the chassis 4 If you disconnected the cable to fan tray 6 to install fan tray
6. in the system The following is an excerpt of sample output for a dual backplane system SSC100 s 0 Base Bkpln 1 Base LoopB 2 Exp Bkpln 3 Exp LoopB SSC100 0 O K 9224 120A SSC100 1 O K 9224 120A SSC100 2 O K 9224 120A SSC100 3 O K 9224 120A Verify that each SSC100 processor displays an O K status and that each displays the same firmware version in parentheses If so the firmware synchronization process has successfully completed Otherwise wait another two minutes or so and repeat this step Note For more information about the luxadm utility see Platform Notes Using luxadm Software part of the Solaris on Sun Hardware AnswerBook2 Set on the Supplement CD 5 Once the firmware synchronization process is complete you can restore the system to multi user mode For example type Sun Fire 880 Server Product Notes 17 18 Correction to Displaying POST Results The command for displaying POST results in the Sun Fire 880 Server Service Manual is incorrect To display the results of POST testing type show post results at the ok prompt The following is an abbreviated eaxmple of the command and output ok show post results CPU0 Memory OK CPU1 Memory OK Correction to the diag trigger Setting for Enabling ASR The diag trigger information in How to Enable ASR in the Sun Fire 880 Server Owner s Guide is misleading Step 2 recommends setting the diag t rigger variab
7. revision level use the inquiry feature of the Solaris format 1M utility The following table shows the minimum firmware revision levels for Sun Fire 880 disk drives as of the publication date of this document Sun Part No Capacity Manufacturer Minimum Firmware Revision Level 540 4525 36 GB Seagate ST336605FC 0438 Seagate ST336704FC 0726 540 4905 72 GB Seagate ST373405FC 0438 Note Drive capacities lower than 36 Gbytes are not supported on the Sun Fire 880 For the most current list of Sun Fire 880 supported disk drives see the latest revision of these Product Notes available at the following URL http www sun com products n solutions hardware docs Note All Sun Fire 880 disk drives that are installed at the factory shipped as customer installable options or installed as field replaceable units FRUs meet the minimum firmware revision levels Sun Fire 880 Server Product Notes 7 8 Installing Sun Fire 880 FC AL Backplane Firmware A backup image of the Sun Fire 880 FC AL backplane firmware is provided on the Computer Systems Supplement CD for your specific Solaris release In the unlikely event that the firmware on a Sun Fire 880 FC AL backplane becomes corrupted you can use the backup image to flash update the backplane with its original firmware The flash update procedure is performed with the Solaris luxadm utility and is described below Before you can flash update the backplane the firmware ima
8. systems running the Solaris 8 7 01 operating environment if you try to initiate a PCI hot plug operation while another PCI hot plug operation is still in progress the system may panic This can happen regardless of whether you use a hot plug push button or the Solaris cfgadm command to initiate the operation Workaround Always wait for a hot plug operation to complete its function before initiating a new operation Sun Fire 880 Server Product Notes 19 Sun Fire 880 hardware watchdog feature does not work with Solaris 8 BugID 4374518 The hardware watchdog feature does not work on Sun Fire 880 systems running the Solaris 8 operating environment For a description of the hardware watchdog mechanism see About Reliability Availability and Serviceability Features in the Sun Fire 880 Server Owner s Guide Note Patches 108528 12 and 109888 13 or later fixes this issue See Required And Recommended Software Patches on page 3 Issuing the XIR command from RSC causes the system to reset BugID 4411330 On Sun Fire 880 systems issuing the XIR command from RSC causes the system to reset rather than issuing an interrupt placing the system at the OpenBoot prompt Note For further information about this issue see the SunSolve Online web site RSC incorrectly reports an unplugged power supply as OK BugID 4421087 On a Sun Fire 880 system running Remote System Control 2 1 software delivered with the Solaris 8 7 01 o
9. the hot plug button for the newly inserted PCI card in slot 7 the power on message displays the correct slot number with a message containing the following text card is powered on in the slot hpcO_slot7 Note For further information about this issue see the SunSolve Online web site PCI attachment points should be generic BugID 4388625 The description of the attachment point ids Ap_Id for PCI cards in the Sun Fire 880 Dynamic Reconfiguration User s Guide shown in the following example is incorrect for Sun Fire 880 systems running the Solaris 8 07 01 or 8 10 01 operating system cfgadm Ap_Id Type Receptacle Occupant Condition pci0 pci pci hp connected configured ok pcil pci pci hp connected configured ok pci2 pci pci hp connected configured ok pci3 unknown connected configured ok 26 Sun Fire 880 Server Product Notes December 2001 pci4 display hp connected configured ok pci5 pci pci hp connected configured ok pci6 mult hp connected configured ok pci7 unknown connected configured ok pci8 ethernet hp connected configured ok Currently the attachment points for PCI cards on Sun Fire 880 systems running the Solaris 8 07 01 or 8 10 01 operating system are as follows f cfgadm Ap_Id Type Receptacle Occupant Condition pcischO hpcl_slot2 pci pci hp connected configured ok pcischO hpcl_slot3 pci pci hp connected configured ok pcischO hpcl_slot4 pci pci hp connected configured ok pcischO hpcl_slot5 unknown conne
10. to a CPU overtemperature condition However the front panel System Fault and Thermal Fault LEDs do light under these conditions and the system generates a warning message that indicates which CPU is the source of the problem Note Patch 110849 08 or later fixes this issue See Required And Recommended Software Patches on page 3 SCSI warning when running SunVTS with an attached D1000 disk array BugID 4482342 If you use SunVTS 4 4 software on a Sun Fire 880 server that is connected to a Sun StorEdge D1000 disk array the system will generate SCSI warning messages immediately after you invoke SunVTS software The body of each warning message contains the following text Resetting scsi bus data overrun These warnings result from a problem in the SunVTS diagnostic code and should not be interpreted as a problem with the server or attached disk array Note Patch 111854 01 or later fixes this issue See Required And Recommended Software Patches on page 3 Sun Fire 880 Server Product Notes December 2001 Hot plug function is not disabled when only one power supply exists BugID 4408237 A Sun Fire 880 system with only one working power supply is an unsupported configuration system configured with the minimum two power supplies the non redundant configuration may shut down abruptly if either power supply fails However on a system with only two power supplies if one power supply fails the syste
11. Boot diagnostics during system startup For more information about these tools see Diagnostics and Troubleshooting in the Sun Fire 880 Server Service Manual If the system is able to reboot review the contents of var adm messages for more information about the system s state Look for the following information Any large gaps in the time stamp of Solaris or application messages Warning messages about any hardware or software components m Information from last root logins to determine if any system administrators can add any comments about the system state at the time of the hang Supported Sun Rack for the Sun Fire 880 Currently the only supported Sun rack for the Sun Fire 880 server is the StorEdge Expansion Rack Sun part number SG XARY030A An optional door Sun part number X9818A is available for this rack 12 Sun Fire 880 Server Rackmounting Caution Reminder Caution As stated in the Sun Fire 880 Server Rackmounting Guide do not attempt to lift the server until you remove all CPU Memory boards all power supplies all CPU fan trays and all I O fan trays Once these components are removed four persons are required to lift the system The four lifting handles included in the rackmounting kit are not designed to support the weight of a fully populated system Sun Fire 880 Server Product Notes December 2001 Documentation Errata Correction to the Motherboard Fan Tray Removal Procedure The
12. Boot Emergency Procedures in the Sun Fire 880 Server Owner s Guide a If the system responds to the Stop A command issue the printenv command to display the OpenBoot configuration variables For more information about OpenBoot configuration variables see About POST Diagnostics in the Sun Fire 880 Server Service Manual b Set the diag switch variable to true and the diag level variable to max Issue the sync command to obtain a crash core dump file Saved core dump files provide invaluable information to your support provider to aid in diagnosing any system problems For further information about core dump files see Managing System Crash Information in the Solaris System Administration Guide The system will reboot automatically after issuing the sync command provided that the OpenBoot configuration variable is set to autoboot the default value If you were not able to bring the system to the ok prompt place the security Keyswitch to the Diagnostics position This forces the system to run POST and OpenBoot diagnostics during system startup a Press the system Power button for five seconds This causes an immediate hardware shutdown b Wait at least 30 seconds then power on the system by pressing the system Power button Sun Fire 880 Server Product Notes 11 6 Use the POST and OpenBoot diagnostics tools to diagnose system problems When the system initiates the startup sequence it will run POST and Open
13. IMM Description Part Number 128 MB DIMM 501 4489 256 MB DIMM 501 5401 512 MB DIMM 501 5030 Part Number Corrections Appendix A of the Sun Fire 880 Server Service Manual lists incorrect part numbers for the following field replaceable units FRUs m 18 GB 10K FC AL Disk Drive this drive is not supported in the system m 72 GB 10K FC AL Disk Drive The correct FRU part numbers are as follows Part Description Incorrect Part Number Correct Part Number 18 GB 10K FC AL Disk Drive 540 4191 Not supported in the Sun Fire 880 server 72 GB 10K FC AL Disk Drive 540 4519 540 4905 Note Disk drive capacities lower than 36 Gbytes are not supported on the Sun Fire 880 server Sun Fire 880 Server Product Notes 15 16 The table for CPU Side Components transposes the part numbers for items 2 though 4 The corrected part numbers are as follows Key Description Part Number 2 CPU Memory Board Status Assembly 540 4454 3 CPU Fan Tray 540 3614 4 CPU Memory Board Air Baffle 540 4431 Correction to Cabling Instructions for Loop B PCI FC AL Data Cable The cabling instructions for the Loop B PCI FC AL data cable are incorrect due to a late change to the labeling scheme on the cable s connectors The correct cabling information is provided below Cable Name Part Number Cable End Connect To Loop B PCI FC AL data cable 530 3056 D Base backplane at D C Base backplane at C P3 PCI card at J3 P4 PCI card at J4 Note that
14. S amp SUN microsystems Sun Fire 880 Server Product Notes Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 U S A 650 960 1300 Part No 806 6593 15 December 2001 Revision A Copyright 2001 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 U S A All rights reserved This product or document is distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo AnswerBook AnswerBook2 docs sun com Sun Enterprise OpenBoot SunSwift SunVTS JumpStart SunSolve Online and Solaris are trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical
15. These patches are available as of the publication date of these Product Notes Sun Fire 880 Required Patches for Solaris 8 07 01 Patch ID 109962 04 or later 108528 12 or later 110723 03 or later 109882 05 or later 109888 13 or late 110460 09 or later 111416 05 or later 111854 01 or later 111412 05 or later 111413 05 or later 111095 05 or later 111096 03 or later 111097 05 or later 110842 05 or later 110849 08 or later Description FC AL Disk Drive Firmware patch Kernel update patch SunOS 5 8 kernel drv sparcv9 eri patch SunOS 5 8 eri header files patch SunOS 5 8 Platform drivers patch SunOS 5 8 fruid PICL plug ins patch RSC 2 1 bug fixes patch SCSI VTS patch SunOS 5 8 mpxio scsi_vhci multipath I O modules patch SunOS 5 8 luxadm liba5k and libg_fc patch SunOS 5 8 fctl fp fcp usoc driver patch SunOS 5 8 fcip driver patch SunOS 5 8 glc driver patch SunOS 5 8 hpc3130 driver patch for SUNW Sun Fire 880 Note This patch must be installed before installing patch 110849 08 or later SunOS 5 8 PICL support for SUNW Sun Fire 880 Note You must install patch 110842 05 or later before installing this patch Patch 111413 requires the package SUNWsan San Foundation Kit The SUNWsan package is available via the Sun Download Center at the following URL http Www sun com storage san From that site download the latest SAN release Software Firmware upgrade Sun Fire 880 Server Product Notes D
16. and luxadm display enclosure_ name Sun Fire 880 Server Product Notes 9 Where enclosure_name is the enclosure name assigned to the Sun Fire 880 internal storage array The command output shows the status of each SSC100 in the system The following is an excerpt of sample output for a dual backplane system SSC100 s 0 Base Bkpln 1 Base LoopB 2 Exp Bkpln 3 Exp LoopB SSC100 0 O K 9224 120A SSC100 1 O K 9224 120A SSC100 2 O K 9224 120A SSC100 3 O K 9224 120A Verify that each SSC100 displays an O K status and that each displays the same firmware version in parentheses If so the flash update process has successfully completed Otherwise wait another two minutes or so and repeat this step Once the flash update process is complete restore the system to multiuser mode using the init command For example type init 3 Place the security keyswitch in the Locked position The locked position is the recommended setting for normal day to day operations The system can now resume normal operation 10 System Hang Recovery Procedure In the rare event that the system console hangs or appears to be in a reset loop use the following procedure to recover from this situation For more information see About OpenBoot Emergency Procedures in the Sun Fire 880 Server Owner s Guide and How to use POST Diagnostics in the Sun Fire 880 Server Service Manual
17. anies each patch Required Software Patches for Solaris 8 10 01 Note The following list represents required patches specific to the Sun Fire 880 system with the Solaris 8 10 01 operating system installed These patches are available as of the publication date of these Product Notes Sun Fire 880 Required Patches for Solaris 8 10 01 Patch ID Description 109962 04 or later FC AL Disk Drive Firmware patch 109882 05 or later SunOS 5 8 eri header files patch 109888 13 or late SunOS 5 8 Platform drivers patch 111474 04 or later Sun Fire 880 Fibre Channel Backplane Firmware patch 111412 05 or later SunOS 5 8 mpxio scsi_vhci multipath I O modules patch 111413 05 or later SunOS 5 8 luxadm liba5k and libg_fc patch 111095 05 or later SunOS 5 8 fctl fp fcp usoc driver patch 111096 03 or later SunOS 5 8 fcip driver patch 111097 05 or later SunOS 5 8 glc driver patch 110849 08 or later SunOS 5 8 PICL support for SUNW Sun Fire 880 Patch 111413 reguires the package SUNWsan San Foundation Kit The SUNWsan package is available via the Sun Download Center at the following URL http Www sun com storage san From that site download the latest SAN release Software Firmware upgrade Sun Fire 880 Server Product Notes 3 4 Required Software Patches for Solaris 8 07 01 Note The following list represents required patches specific to the Sun Fire 880 system with the Solaris 8 07 01 operating system installed
18. ces crites de Sun LA DOCUMENTATION EST FOURNIE EN L ETAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A UAPTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFA ON Od aoe 4 Adobe PostScript Contents Product Name Equivalence 1 Document Revision History 1 Available Online Documentation 2 System Software Requirements 2 Required And Recommended Software Patches 3 Required Software Patches for Solaris 8 10 01 3 Required Software Patches for Solaris 8 07 01 4 Highly Recommended Sun Fire 880 Patch 5 Sun PCI Cards That Support PCI Hot Plug 5 Caution on the Use of PCI Cards Not Specifically Qualified by Sun on the Sun Fire 880 Platform 6 OpenBoot Firmware Documentation 7 FC AL Disk Drive Firmware Issues 7 Installing Sun Fire 880 FC AL Backplane Firmware 8 System Hang Recovery Procedure 10 Supported Sun Rack for the Sun Fire 880 12 Sun Fire 880 Server Rackmounting Caution Reminder 12 Documentation Errata 13 Correction to the Motherboard Fan Tray Removal Procedure 13 Correction to the Motherboard Fan Tray Installation Procedure 14 Contents iii iv Correction to Disk Drive Installation Procedure 14 Correction to FC AL Disk Cage Installation Procedure 15 Correction to FRU Part Numbers 15 Ordering DIMMs 15 Part Number Correctio
19. cted configured ok pcisch2 hpc2_slot2 display hp connected configured ok pcisch2 hpc2_slot3 pci pci hp connected configured ok pcisch2 hpc2_slot4 mult hp connected configured ok pcisch3 hpc0_ slotl unknown connected configured ok pcisch3 hpc0_slot2 ethernet hp connected configured ok When using cfgadm commands use the attachment point id displayed by the cfgadm command The following example shows the current attachment point ids and correct cfgadm command syntax for a Sun Fire 880 system f cfgadm Ap Id Type Receptacle Occupant Condition pcischO hpcl_slot2 pci pci hp connected configured ok pcisch3 hpc0_slot2 ethernet hp connected configured ok cfgadm c disconnect pcischO hpcl_ slot2 Status LED may not shut off after PCI hot plug BugID 4403481 On a Sun Fire 880 system running the Solaris 8 07 01 or 8 10 01 operating system during some PCI hot plug events the system status front panel ok to remove LED may remain lit even after the PCI card has been succesfully removed Note For further information about this issue see the SunSolve Online web site Sun Fire 880 Server Product Notes 27 28 Sun Fire 880 Server Product Notes December 2001
20. dapter hme X6540A Dual Channel Single ended Ultra Wide SCSI glm X6541A Dual Channel Differential Ultra Wide SCSI glm X6799A Sun StorEdge PCI Single Fibre Channel Network Adapter glc X1141A Sun PCI Gigabit Ethernet Network Interface Card ge X1034A Quad FastEthernet PCI Card qfe X1150A Sun GigaSwift Ethernet Network Interface Card ce Sun Fire 880 Server Product Notes 5 Note Many third party drivers those purchased from vendors other than Sun Microsystems do not support the DDI_DETACH function Verify any third party PCI card functionality and hot plug compatibility with the third party card s vendor prior to use in a production environment Note Always wait for a PCI hot plug operation to complete before initiating a new operation For more information about Sun Fire 880 PCI hot plug operations refer to the Sun Fire 880 Dynamic Reconfiguration Guide This online document is available on the Solaris on Sun Hardware AnswerBook which is provided on the Computer Systems Supplement CD for your specific Solaris release For an updated list of Sun PCI cards that support PCI hot plug operations see the latest revision of these Product Notes available at the following URL http www sun com products n solutions hardware docs 6 Caution on the Use of PCI Cards Not Specifically Qualified by Sun on the Sun Fire 880 Platform In order to ensure robust system operation it is extremely important to ensure that any PCI ca
21. ecember 2001 Highly Recommended Sun Fire 880 Patch Patch ID Description 112186 02 or later Sun Fire 880 Flash PROM Update 4 4 7 OBP This patch is not OS dependant Included in this firmware upgrade are enhanced OpenBoot tools for service providers The patch is recommended for Sun Fire 880 systems that have installed versions of OBP earlier than 4 4 7 For more information about the patch including installation instructions read the patch description Sun PCI Cards That Support PCI Hot Plug For a PCI card to be successfully detached from a running operating environment each device on the card must have a detach safe driver A detach safe driver enables a single instance of a driver to be closed while other instances are allowed to remain open to service similar devices used elsewhere in the system To be considered detach safe a driver must be able to perform a basic Device Driver Interface Device Kernel Interface DDI DKT function called DDI_DETACH Any driver that does not support the DDI_DETACH function is considered detach unsafe Sun Microsystems offers a variety of hot pluggable PCI cards that use detach safe device drivers The following table lists the PCI cards that have been tested and verified as being detach safe as of the publication date of this document Sun Part Number Card Type Driver s X1032A 10 100BaseT Sun FastEthernet SE Ultra Wide SCSI fas sd hme X1033A 10 100BaseT Sun FastEthernet PCI A
22. ge must be copied from the Supplement CD to the Sun Fire 880 system disk If you use Solaris Web Start to install the Supplement CD software the Sun Fire 880 FC AL Backplane Firmware is not included in the default installation To install the backup firmware on the system disk choose the Custom Install option and select the Sun Fire 880 FC AL Backplane Firmware For more information see Installing Supplement CD Software in the Solaris on Sun Hardware Platform Guide Note The latest version of the backplane firmware is always available on the SunSolve Online web site at sunsolve sun com Whenever possible you should download and install the firmware from the SunSolve site instead of the Supplement CD The firmware on the Supplement CD is provided for emergency situations only when it is not possible to access the SunSolve site Depending on the specific Solaris release the Supplement CD firmware may be older than the firmware available from SunSolve To install the firmware from the SunSolve web site see the instructions in the README file provided with the firmware image Whether installed from the Supplement CD or downloaded from the SunSolve web site the firmware image is installed in the following default location on the Sun Fire 880 system disk usr platform SUNW Sun Fire 880 lib images int_fcbpl_fw Once the image is installed in this location perform the flash update procedure as follows Sun Fire 880 Server Produc
23. hangs system BugID 4474181 24 CPU Memory slot fault LEDs do not light for overtemperature conditions BugID 4451164 24 SCSI warning when running SunVTS with an attached D1000 disk array BugID 4482342 24 Hot plug function is not disabled when only one power supply exists BugID 4408237 25 CE memory reporting is ambiguous BugID 4491362 25 PCI Hot plug insert message is wrong for slots 7 and 8 BugID 4546219 26 PCI attachment points should be generic BugID 4388625 26 Status LED may not shut off after PCI hot plug BugID 4403481 27 Contents v vi Sun Fire 880 Server Product Notes December 2001 Sun Fire 880 Product Notes Product Name Equivalence The official released name for this system is Sun Fire V880 Any reference to Sun Fire 880 on the product in the system documentation or in software refers to the Sun Fire V880 Both names can be considered equivalent and are interchangeable Document Revision History This section provides a summarized revision history of these Product Notes listed according to the document revision number and release date All the updates made in previous revisions are incorporated into the latest revision that is any updates made in the 13 revision will carry forward through any subsequent revisions The first published version of this document is 806 6598 12 September 2001 Revisions Made in 806 6598 15 December 2001 m Updated the list of Required And Recommended Softwa
24. le to power reset error reset or soft reset However setting the variable to power reset requires the user to power cycle the system in order for the system to deconfigure the failed hardware component Since the purpose of ASR is to provide for an automatic system recovery from certain types of hardware failures setting diag trigger variable to power reset does not allow for an automatic recovery from a hardware failure To enable ASR for an automatic recovery from a hardware failure set the diag trigger variable to error reset or soft reset as shown in the following example ok setenv diag trigger soft reset Note The ASR feature is not activated until you enable it at the system ok prompt For more information about ASR see the Sun Fire 880 Server Owner s Guide Correct Usage of the ifconfig Command for PCI Hot Plug The procedure for hot plugging a PCI card on a Sun Fire 880 Server running the Solaris 8 07 01 or 10 01 operating environment in the Sun Fire 880 Dynamic Reconfiguration User s Guide does not fully explain the syntax for the ifconfig command To prepare a PCI card for removal using the ifconfig command you must first use the down option and then the unplumb option To prepare a PCI card for installation using the ifconfig command you must first use the plumb option and then the up option The ifconfig syntax for removing a PCI card is as follows ifconfig hme2 1 down ifconfig hme2 1 unplumb The ifc
25. m may continue operating with only one functional power supply In this degraded state if you then attempt to add a PCI card through a hot plug operation the additional power demands of the card may exceed the capacity of a single supply resulting in an immediate system shutdown The Solaris 8 7 01 operating environment does not recognize a Sun Fire 880 configuration with one power supply and does not inhibit PCI hot plug operations under these circumstances Installation of an optional third power supply enables the system to remain fully operational should any single supply fail CE memory reporting is ambiguous BugID 4491362 On a Sun Fire 880 system running the Solaris 8 07 01 or 8 10 01 operating system if a dual inline memory module DIMM encounters a ce error Solaris will not identify the correct CPU Memory board that the failing DIMM resides on Solaris reports the correct DIMM location within the CPU Memory board but Solaris does not identify which CPU Memory board in the system that the failing DIMM resides on Workaround To correctly identify the failing DIMM use the following procedure Bring the system to the ok prompt a Place the security keyswitch to the Diagnostics position This forces the system to run POST and OpenBoot diagnostics during system startup b Press and release the system Power button Pressing the Power button initiates a graceful software system shutdown c After the system has powered off wai
26. nning psvc_ps_device_fail_notifier_policy_0 o such device or address ERROR running psvc_ps_overcurrent_check_policy_0 o such device or address These warnings do not indicate a problem with the server or power supply For a brief time during the hot swap operation the environmental monitoring software is unable to monitor the environmental conditions of the power supply which results in the error messages This state is temporary however as full monitoring capabilities are restored within 30 seconds Note Patch 110849 08 or later fixes this issue See Required And Recommended Software Patches on page 3 Sun Fire 880 Server Product Notes 23 24 Sun Expert3D Lite PCI graphics accelerator card hangs system BugID 4474181 The Sun Expert3D Lite PCI graphics accelerator card Sun part number X3684A is not supported in Sun Fire 880 systems If you use this card on a Sun Fire 880 system the system may hang under the Solaris Common Desktop Environment when certain windows are resized In some cases the system may lock with a black screen and you will be unable to reboot the system Note For further information about this issue see the SunSolve Online web site CPU Memory slot fault LEDs do not light for overtemperature conditions BugID 4451164 On Sun Fire 880 systems running the Solaris 8 7 01 or 8 10 01 operating environment the Fault LED associated with each CPU Memory board slot does not light in response
27. ns 15 Correction to Cabling Instructions for Loop B PCI FC AL Data Cable 16 Correction to Expansion FC AL Backplane Installation Procedure 16 Correction to Displaying POST Results 18 Correction to the diag trigger Setting for Enabling ASR 18 Correct Usage of the ifconfig Command for PCI Hot Plug 18 Correction to the Attachment Point IDs for DR Procedures 19 Open Issues 19 System panics if a PCI hot plug operation is started while another operation is still in progress BugID 4452433 19 Sun Fire 880 hardware watchdog feature does not work with Solaris 8 BugID 4374518 20 Issuing the XIR command from RSC causes the system to reset BugID 4411330 20 RSC incorrectly reports an unplugged power supply as OK BugID 4421087 20 Empty fan tray generates fault messages in the RSC event log BugID 4470063 21 Removing disk drives during hot plugging requires dev f sadm C command BugID 4418718 21 picld died during SunVTS run no errors reported BugIDs 4418396 4486083 21 Sun VTS dpmtest fails on dual loop internal storage array BugID 4487855 22 Wrong packet error seen by loopback subtest in dpmtest Bug ID 4493252 22 Sun Fire 880 Server Product Notes December 2001 prtdiag reports fan failures as ENABLED with a speed of 0 BugID 4431194 22 hsfs hsnode table full BugIDs 4082275 4475306 23 Intermittent picld errors during power supply hot plug BugID 4431165 23 Sun Expert3D Lite PCI graphics accelerator card
28. onfig syntax for installing a PCI card is as follows Sun Fire 880 Server Product Notes December 2001 ifconfig hme2 1 plumb ifconfig hme2 1 up See the Sun Fire 880 Dynamic Reconfiguration User s Guide for more information on Sun Fire 880 hot plug operations Note Not all PCI cards support PCI hot plug operations See the Sun Fire 880 Server Owner s Guide and Sun PCI Cards That Support PCI Hot Plug on page 5 of these Product Notes for more information on hot plugging PCI cards Correction to the Attachment Point IDs for DR Procedures On a Sun Fire 880 system running the Solaris 8 07 01 or 8 10 01 operating system the attachment points for PCI cards are not displayed as they are described the Sun Fire 880 Dynamic Reconfiguration User s Guide See PCI attachment points should be generic BugID 4388625 on page 26 in these Product Notes for a complete description of the current attachment point ids Open Issues This section describes bugs and anomalies associated with the Sun Fire 880 server In many cases software patches that provide fixes for these bugs are available Visit the SunSolve Online web site or contact your Sun authorized service provider for information about patch availability For more information see Required And Recommended Software Patches on page 3 System panics if a PCI hot plug operation is started while another operation is still in progress BugID 4452433 On Sun Fire 880
29. opyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun AnswerBook AnswerBook2 docs sun com Sun Enterprise OpenBoot SunSwift Sun VTS JumpStart SunSolve Online et Solaris sont des marques de fabrique ou des marques d pos es ou marques de service de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox pour la recherche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une licence non exclusive de Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci s de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licen
30. perating environment if a power supply is unplugged or has lost AC power for any reason RSC does not log this as a problem or generate an alert Note Removing RSC 2 1 and installing RSC 2 2 or later fixes this issue RSC 2 2 is delivered with Solaris 8 10 01 20 Sun Fire 880 Server Product Notes December 2001 Empty fan tray generates fault messages in the RSC event log BugID 4470063 On a Sun Fire 880 system running Remote System Control 2 1 software delivered with the Solaris 8 7 01 operating environment for any fan tray bay that is unoccupied RSC will continually log fan failure messages to the RSC event log These error messages are generated once every hour Note Patch 111416 05 or later fixes this issue See Required And Recommended Software Patches on page 3 Removing disk drives during hot plugging requires devfsadm C command BugID 4418718 On a Sun Fire 880 system running the Solaris 8 7 01 operating environment when removing a disk during a hot plug procedure device nodes are not removed automatically by the system After you have removed the disk drive the system cannot tell if the disk drive is present so the disk hot plug procedure does not fully complete its function This occurs when removing a drive using the luxadm remove_device command or when pulling the drive from the system to initiate the hot plug procedure Workaround Issue the devfsadm C command after you remove the drive Note
31. procedure How to Remove a Motherboard Fan Tray in the Sun Fire 880 Server Service Manual is incorrect On systems configured with the redundant cooling option removing motherboard fan tray 5 the primary motherboard fan tray requires that you disconnect the cable for motherboard fan tray 6 The procedure should include the following steps after Step 2 in the manual in this order Loosen the captive screw on the fan tray you are going to remove Disconnect the fan tray cable from the fan tray you are going to remove If you are removing fan tray 5 and fan tray 6 is installed disconnect the cable to fan tray 6 and drape it out of the way so that you can remove fan tray 5 Note When both motherboard fan trays are not operational in a running Sun Fire 880 system the environmental monitoring software generates warning messages that the fan trays are removed If an operational fan tray is not installed quickly the system may initiate a thermal shutdown During motherboard fan tray hot plug procedures to avoid these messages and potential cooling issues resulting in a system thermal shutdown reconnect the motherboard fan tray cables for functional fans as soon as possible Slide the fan tray you are removing out of the system If you disconnected the cable to fan tray 6 to remove fan tray 5 reconnect the cable to fan tray 6 If you disconnected the cable to fan tray 6 as part of a hot plug procedure for fan tray 5 and you
32. rds and associated drivers installed in a Sun Fire 880 system have been qualified by Sun for use on the platform It is possible for interactions to occur between cards and drivers on a specific bus that can lead to potential system panics or other negative outcomes if the card driver solution has not been qualified For an updated list of qualified PCI cards and configurations for the Sun Fire 880 system contact your Sun authorized sales representative or service provider For additional information refer to the following URL http www sun com io Sun Fire 880 Server Product Notes December 2001 OpenBoot Firmware Documentation The Sun Fire 880 server uses OpenBoot 4 x system firmware Instructions for using the firmware are provided in the OpenBoot 4 x Command Reference Manual an online version of which is included with the OpenBoot Collection AnswerBook that ships with Solaris software Note Some versions of Solaris software do not include the OpenBoot 4 x documentation If the OpenBoot 4 x documentation is not provided with your specific version of Solaris software you can access the documentation online at http docs sun com FC AL Disk Drive Firmware Issues All FC AL disk drives installed in a Sun Fire 880 system must meet the minimum firmware revision levels for Sun Fire 880 systems Incorrect firmware can cause a variety of system problems that are often difficult to diagnose To determine a disk drive s firmware
33. re Patches on page 3 m Added Supported Sun Rack for the Sun Fire 880 on page 12 m Added Sun Fire 880 Server Rackmounting Caution Reminder on page 12 m Added Correction to Displaying POST Results on page 18 m Added Correction to the diag trigger Setting for Enabling ASR on page 18 m Added Correct Usage of the ifconfig Command for PCI Hot Plug on page 18 m Added Correction to the Attachment Point IDs for DR Procedures on page 19 m Added PCI Hot plug insert message is wrong for slots 7 and 8 BugID 4546219 on page 26 m Added PCI attachment points should be generic BugID 4388625 on page 26 m Added Status LED may not shut off after PCI hot plug BugID 4403481 on page 27 Revisions Made in 806 6598 14 October 2001 m Updated the list of Required And Recommended Software Patches on page 3 m Added keyswitch information to Installing Sun Fire 880 FC AL Backplane Firmware on page 8 m Added System Hang Recovery Procedure on page 10 m Added CE memory reporting is ambiguous BugID 4491362 on page 25 Revisions Made in 806 6598 13 October 2001 m Updated the list of Required And Recommended Software Patches on page 3 m Updated the list of Sun PCI Cards That Support PCI Hot Plug on page 5 m Corrected and updated the 36 GB drive manufacturer numbers in FC AL Disk Drive Firmware Issues on page 7 m Updated the FRU numbers for ordering DIMMs for the sy
34. stem in Correction to FRU Part Numbers on page 15 Available Online Documentation A complete set of online documentation supporting Sun Fire 880 servers is available at the following URL http www sun com products n solutions hardware docs Check this site periodically for the latest revisions of Sun Fire 880 product documentation including the latest version of these Product Notes 2 System Software Requirements The Sun Fire 880 server requires the Solaris 8 7 01 operating environment or a compatible Solaris version To verify that the proper version of the operating system is installed on your Sun Fire 880 server examine the file etc release The file should contain the text Solaris 8 7 01 or identify a compatible Solaris version Sun Fire 880 Server Product Notes December 2001 Required And Recommended Software Patches This section lists software patches for the Sun Fire 880 server You can obtain these patches from your authorized Sun service provider or by downloading them from the SunSolve Online web site at the following URL http sunsolve sun com The patches in these Product Notes are listed by the Solaris operating system version you may have installed on your system For the most current list of Sun Fire 880 patches search for the Info Doc Highly Recommended Patches Sun Fire 880 on the SunSolve Online web site For patch installation instructions see the README file that accomp
35. t Notes December 2001 1 As superuser type the following command to bring the system to single user mode init s 2 Place the security keyswitch in the Normal position The Locked keyswitch position prevents unauthorized programming of the system flash PROMs 3 Type the following luxadm subcommand to begin the flash update process luxadm download f firmware _ path enclosure_name Where m firmware_path is the location of the firmware image on the system disk in this case usr platform SUNW Sun Fire 880 lib images int_fcbpl_fw m enclosure_name is the enclosure name assigned to the Sun Fire 880 internal storage array by default FCloop If you need to verify the enclosure name first use the luxadm probe subcommand Note For more information about the luxadm utility see Platform Notes Using luxadm Software part of the Solaris on Sun Hardware AnswerBook2 set on the Supplement CD 4 When the superuser prompt reappears wait at least 15 more minutes before continuing with this procedure This minimum wait time is required for the flash update process to propagate the firmware code to all SSC100 processors in the system Do not attempt any other operations during this time 5 After the required waiting period reboot the system to single user mode Type the following reboot s 6 To verify that the flash update process has successfully completed type the following luxadm subcomm
36. t at least 30 seconds Then power on the system by pressing the system Power button When the system initiates the startup sequence with the keyswitch in the Diagnostics position it will run POST and OpenBoot diagnostics tests during system startup For more information about POST and OpenBoot see Diagnostics and Troubleshooting in the Sun Fire 880 Server Service Manual Sun Fire 880 Server Product Notes 25 2 Use the output from the POST tests to identify the failing DIMM For more information about displaying POST results see How to Use POST Diagnostics in the Sun Fire 880 Server Service Manual 3 If POST displays the memory error as an MTAG error then POST will not identify the failing DIMM correctly In this case see the Info Doc Identifying MTAG DIMM errors on the Sun Fire 880 on SunSolve Online web site PCI Hot plug insert message is wrong for slots 7 and 8 BugID 4546219 On a Sun Fire 880 system running the Solaris 8 07 01 or 8 10 01 operating system the message sent to the console during a hot plug event on PCI slots 7 and 8 reverses the slots If a card is inserted into slot 7 the system will reply to the console with a message containing the following text Device PCI8_CARD inserted This bug effects only the display of the incorrect slot for the insert message The drivers and other related hot plug activity all occur on the correct PCI slot When you continue with the hot plug procedure by pressing
37. the following sections of the Sun Fire 880 Server Service Manual are affected by this change m How to Install the Sun StorEdge PCI Dual Fibre Channel Host Adapter Card m Cable Routing Correction to Expansion FC AL Backplane Installation Procedure The procedure How to Install the Expansion FC AL Backplane as documented in the Sun Fire 880 Server Service Manual is incomplete The following should be included in the procedure before the reconfiguration boot instructions in the What Next section After installing an expansion backplane power on the system and bring the system up to the ok prompt Sun Fire 880 Server Product Notes December 2001 2 Allow the system to remain at the ok prompt for at least 10 minutes to ensure that the two backplanes are loaded with the same version of firmware The system automatically synchronizes the firmware versions between the two backplanes 3 After the required waiting period boot the system to single user mode ok boot s 4 To verify that the firmware synchronization process has successfully completed type the following luxadm subcommand luxadm display enclosure_ name Where enclosure_name is the enclosure name assigned to the Sun Fire 880 internal storage array by default FCloop If you need to verify the enclosure name first use the luxadm probe subcommand The output of the display subcommand shows the status of each SSC100
38. tray is Sun Fire 880 Server Product Notes December 2001 receiving power To determine if a fan is faulty check its fan speed displayed in the prtdiag output A fan speed of zero should be interpreted as a fan failure Also any fan failure will light the fan tray s Fault LED and the System Fault and Thermal Fault LEDs on the server s front panel Note Patch 110849 08 or later fixes this issue See Required And Recommended Software Patches on page 3 hsfs hsnode table full BugIDs 4082275 4475306 For a Sun Fire 880 system running the Solaris 8 7 01 operating environment if you attempt to set up the system as a Solaris install server the following error message may appear during installation of the install server packages or patches NOTICE hsfs hsnode table full If this message appears the software installation will terminate prior to completion and the install server software will be only partially installed Workaround To recover from this situation add the following line to the etc systen file and reboot the system set hsfs nhsnode 1000 Once the system has booted repeat the procedure for setting up the install server Intermittent picld errors during power supply hot plug BugID 4431165 On Sun Fire 880 systems running the Solaris 8 7 01 or 8 10 01 operating environment the following picld error messages may be temporarily generated after hot swapping a redundant power supply ERROR ru
39. xecuting the dpmtest concurrently on both fibre and C interfaces a rare race condition exists in which commands from each side may arrive at the backplane essentially simultaneously and the response from one may overwrite part of the other causing a false error message in Sun VTS The error message will be similar to the following message VTSID 6021 dpmtest do_fibre_loopbacks ERROR ses0 Sent loopback packet 0x8B on ses0 but received packet 0x0 Probable Cause s oud This condition is self correcting and will not occur in rapid succession except in a true failure situation Therefore if this message is seen in isolation or with at least 10 minutes separation from any other occurrence of the same message it can be safely disregarded Note For further information about this issue see the SunSolve Online web site prtdiag reports fan failures as ENABLED with a speed of 0 BugID 4431194 On Sun Fire 880 systems running the Solaris 8 7 01 or 8 10 01 operating environment the Solaris prtdiag command will sometimes report a failed fan as being ENABLED This situation can arise when a fan tray assembly has failed and there is no redundant fan tray assembly for the system to activate In this case the fan tray with the faulty fan remains ENABLED it continues to receive power so that the other fan in the fan tray can continue to operate The ENABLED status should not be interpreted as an OK status It simply indicates that the fan
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