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Panasonic KX-TG7645M Bluetooth Headset User Manual

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2. Direct Station Select DSS Disallowed List Assignments procedure 405 Disallowed Phone Number Lists procedure 404 Display language 5 11 0 0 0 0 0 0 MLS and MLC model telephones 1 9 Display Language procedure 303 Do Not Disturb feature for covered extension 4 9 programming using 6 10 1 1 Doorphone descripion 1 11 sd installation Doorphone 1 Extension procedure 604 Doorphone 2 Extension procedure 605 exi E Electrical requirements specifications Electrical surges Electromagnetic Interference EMI filter 1 11 Exclusive Hold feature programming using 6 10 6 15 Expansion processor module description specifications Extension combination Equipment controller description istaling 2 3 9 Equipment features Abbreviated Ringing 42551 AutoDialing 5 15 6 13 i O Automatic Extension Privacy 4 25 5 11 Button Down Mode Call Forwarding 4 25 5 16 Call Pickup Call Reporting SMDR 4 Dial Mode 4 Dialing Restrictions Direct Line Pickup B 3 B 5 Display Language Do Not Disturb 4 26 5 16 6 10 Doorphones Emergency Phone Numbers4 26 5 12 Exclusive Hold Extension Hunt Group 5 16 Fax Machines 4 26 5 13 forcallcoveragej4 10 1 Group Calling 4 26 5 16 6
3. MERE M Magic on Hold 1 6 1 00 1 Maintenance adding a modulej2 14 00 Message Light On feature for covering extension Microphone using amp 6 0 0 0 0 C MENT Pp o L V X V 4 MLC 6 cordless telephone buttons Mie 1 9 documentation o T programmable buttons MLS and MLC model iBiSpROTS MLS 12 telephone buttons 4 s descripion 1 9 o indicators 6 4 MLS 12D telephone buttons 6 4 4 description for programming indicators 6 4 MLS 34D telephone buttons 6 4 S MLS 6 telephone buttons description indicators Modem for placing calls onl sendandreceive 7 6 O 1 1 1 OO Module installation 2 6 2 9 O placement jackspecifications D 1 setup decisions 4 24 Music on Hold procedure 602 4 24 description installation Index IN 5 Night Service Nimboring line and extension jacks 2 23 34 lines and extensions men Oo One touch dialing Centrex features 3 6 1 equipmentfeatures 4 10 Cd programming Ordering parts Outgoing Call Restrictions procedure 401 5 12 Outside call defined 3 3 Cid placing Overview P Page jack connecting loudspeaker paging specifications PagePac6 paging system E37
4. PagePac6 Plus paging system IN 6 Index Placing a call autodialing 6 13 0 nsu E ENTE UPS Premises equipment Primary line assignment specifications Printer forcallreports 7 9 Cd setupdecisions 4 24 Cid Privacy feature using 6 11 Problems overview vii toubleshooing C 3 Cd Programmable button Centrex features equipment features intercom number 4 11 i y O telephone number 3 7 5 1 Programming alphabetic list of procedures 5 ii sd Centrex feature on a phone button HEN R Recall problem C 4 using Recall feature progamming 5 16 using 6 10 Recall Timer Duration procedure 107 5 10 Receptionist s extension Central Call Coverage 4 8 Centrex Call Coverage 4 5 line assignments LocalCallCoverage 4 7 1 1 1 1 Night Service button programmingj4 3 4 10 Reference materals vii S Related documentation vii REN Ringer Equivalence Number Repairs C 9 Repertory dialer Replacingamodulej2 14 o 1 Reset Line Assignments procedure 722 Restrictions allcallsfromanextension 5 12 Allowed phone numbers 5 Centrex 36 SS Disallowed phone numbers 5 12 equipment 4 15 outside line Ringing Centrex i ay S Safety instructions ii Save Number Redial fe
5. Procedure Page Procedure Page Abbreviated Ringing 305 5 11 Loudspeaker Paging Allowed List Assignments 408 5 12 Message Light Off Allowed Phone Number Lists 407 5 12 Message Light On 5 16 Auto Dialing 5 15 Music On Hold 602 5 13 Automatic Extension Privacy 304 5 11 Night Service Button 503 Button Down Mode 723 5 10 Night Service Group Extensions 504 Call Forwarding 5 16 One Touch Intercom Calling 5 15 Call Pickup 5 16 Outgoing Call Restriction 401 5 12 Calling Group Extensions 502 5 13 Password System 403 5 12 Copy Settings 399 5 11 PBX Dial Out Code 106 Date System 4101 5 10 Personal Speed Dial Numbers B 15 Day System 102 5 10 Pickup Group Dial Mode 201 5 11 Pickup Group Extensions 501 5 13 Dial Out Code PBX 106 5 10 Privacy Dialing Restrictions and Permissions 5 12 Privacy Automatic Extension 304 Direct Line Pickup 5 16 Recall Disallowed List Assignments 405 5 12 Recall Timer Duration 107 Disallowed Phone Number Lists 404 5 12 Reset System 728 5 10 Display Language 303 5 11 Reset Line Assignments 722 5 10 Do Not Disturb 5 16 Restriction Line Access 302 5 11 Doorphone 1 Extension 604 5 13 Restriction Outgoing Call 401 5 12 Doorphone 2 Extension 605 5 13 Ringing Abbreviated 305 5 11 Doorphone Alert Extensions 606 5 13 Ringing Line 5 15 Emergency Phone Number List 406 Rotary Dialing Timeout 108 Extension Hunt Group Save Number Redial Exclusive Hold 5 16 SMDR Record Type 608 Fax Machine Extens
6. Next Item Prev Item Cycles forward backward through a procedure s parameters A parameter or a telephone list entry If a for example a line and affects only the second one Next Procedure Prev i Procedure telephone number in an Allowed Phone Number List System Program Intercom Starts the System Programming process is typically a line an extension procedure has two parameters extension Next Item Prev Item Remove Returns the current setting Next Data Prev Data Cycle forward backward through the valid data entries These buttons work only for fixed data such as a line or extension jack number They do not work for variable data Such as date time password telephone numbers or doorphone assignments to the factory setting Remove Item Data Prev Prev Enter Item Data james deem eae eens pem 2 ee Eger PARTNER Plus Communications Systems Programming Overlay for MLS 34D Telephones PARTNER Plus Use at Ext 10 only PARTNER I Use at Ext 10 or 11 only Feature When followed by 2 o enters or exits programming mode Feature Central f Tel Program System g Program Central Tel Program Intercom Starts the Centralized Telephone Programming process that is customizing individual telephones remotely from the phone at extension
7. PRESS Next item to select another list To program another extension PRESS Next Procedure Prev Procedure enter a extension jack number and repeat above steps IMPORTANT Using this procedure disconnects any active calls but DIAL 728 GROUP EXTENSIONS DIAL 501 DIAL a group number 1 4 DIAL an extension jack number 10 33 DIAL 1 Assigned to group 2 Not assigned to groupv PRESS Next item to select another extension CALLING GROUP EXTENSIONS DIAL 502 DIAL a group number 1 4 DIAL an extension jack number 10 33 1 Assigned to group 2 Not assigned to groupY PRESS Next item to select another extension DIAL v NIGHT SERVICE BUTTON p 5 13 DIAL 503 DIAL 1 Assigned to ext jack 10 2 Not assigned 3 Select button and then press a programmable button If you use Option 3 after a Night Service button has been assigned the Night Service button moves from the old button to the new button you select NIGHT SERVI ROUP EXTENSIONS p 5 13 DIAL 504 DIAL an extension jack number 10 33 DIAL 1 Assigned to group 2 Not assigned to group PRESS Next item to select another extension HUNT GROUP EXTENSIONS DIAL 505 DIAL a group number 1 6 DIAL an extension jack number 10 33 1 Assigned to group 2 Not assigned to group PRESS Next item to select another extension DIAL NOTE
8. For Centralized Telephone Programming see TO CYCLE THROUGH AVAILABLE SETTINGS PRESS Next Data or Prev Data TO RETURN TO FACTORY ETTING PRESS Remove DISPLAY LANGUAGE DIAL 303 DIAL an extension jack number 10 33 1 English v 2 Spanish 3 French PRESS Next Item to program another extension AUTOMA XTENSION PRIVACY DIAL 304 DIAL an extension jack number 33 DIAL DIAL 1 Assigned 2 Not Assigned v PRESS Next Item to program another extension ABBREVIATED RINGING DIAL 305 DIAL an extension jack number 10 33 1 Active On 1 ring v 2 Not Active Off repeated ringing DIAL PRESS Next item to program anothe extension DIAL 399 DIAL a source extension jack l number 10 33 l DIAL target extension jack number __ 10 33 n Dialing Restrictions and Permissions OUTGOING CALL RESTRICTION DIAL 401 DIAL an extension jack number 10 33 1 No Restriction v 2 Inside Only 3 Local inside and local Only PRESS Next Item to select another extension DIAL v TOLL CALL PREFIX DIAL 402 DIAL 1 0 1 plus Area Code and Number v 2 Area Code and Number Only 7 SYSTEM PASSWORD DIAL 403 DIAL 4 digits to set the password DISALLOWED PHONE NUMBER LISTS DIAL 404 DIAL a list number 1 4 DIAL a list entry 01 10 To add entry
9. For information on entering telephone numbers into lists see Entering Telephone Numbers into Lists on page 4 18 For programming information see page 5 12 The equipment controller stores as many as four different Allowed Lists of up to 10 numbers each After creating Allowed Lists use the Allowed List Assignments 408 procedure to assign one or more of the lists to a specific extension Entering Telephone Numbers into Lists This section explains how to enter telephone numbers into Disallowed Phone Number Lists Allowed Phone Number Lists and an Emergency Phone Number List To store a telephone number dial the number as you would normally but leave out the dial out code if you must normally dial one to place outside calls However for toll calls you should include a toll call prefix such as 1 or 0 if you must dial one to place toll calls and the area code For example to prevent all calls to a specific area code you need only enter the toll call prefix and the area code in a Disallowed List When a user at an extension to which the list is assigned tries to dial a number in that area code the user hears a reorder tone fast busy signal as soon as they dial the area code before they have a chance to dial the rest of the number When you store a telephone number in a list you can also use the wildcard character to stand for any single digit in a phone number To enter the wildcard character press Hold the w
10. Loudspeaker paging system Equipment that lets you make announcements from a central location Any AT amp T paging system can be connected to the PAGE jack on the primary processor module in the equipment controller M MLS and MLC Model telephones The AT amp T telephones that you purchased as part of your system These telephones are specifically designed for use with the equipment controller Models include the MLS 34D MLS 12D MLS 12 MLS 6 and MLC 6 phones Music on hold system Equipment that lets you play recorded music to callers who are placed on hold A music on hold audio source can be connected to an RCA jack on the primary processor module in the equipment controller Network interface jack A jack generally located in your equipment room that provides access to a Centrex line coming into your building from your local telephone company A telephone cord from the network interface jack to a line jack on a 206 or 400 module connects the Centrex line to your system Night Service A feature that lets you redirect calls received after hours or when a receptionist is not available to answer calls Glossary GL 3 BEENENNEND Oo One touch Intercom Calling button See Intercom Calling button Outside call A call made from outside the Centrex system to an extension within the Centrex system or from inside the Centrex system to a number outside the Centrex System If your Centrex system uses a dial out code
11. To put the system into button down mode see page 5 10 Table 4 3 shows the settings you must change to switch from Central Call Coverage to Local Call Coverage The first column shows the name of the programming procedure or function System Programming procedures which determine how the equipment controller handles lines and extensions include the procedure number in parentheses for example Line Assignment 301 Telephone Programming procedures which affect the operation of individual extensions show only the name of the procedure See Chapter 5lfor more information on programming The remaining columns show the required and optional settings for this call coverage setup Table 4 3 Programming for Local Call Coverage Procedure Setting at Setting For Covering Setting For Covered Extensions Extension Extensions Jack 10 Line Remove any Assign any secondary lines No change required Assignment assignments to be covered by the 301 for lines that extension you do not want covered Line Set secondary Set erona lines to No change required Access lines to incoming only if you want Restriction incoming to control use of secondary 302 only if you lines see page 4 16 Any want to control Centrex calling restrictions use of for the line are also in effect secondar lines seepage 4 16 Any entrex calling restrictions for the line are also in effect Automatic Make sure the Make sure the se
12. s extension Users with MLS or MLC model phones can program Personal Speed Dial numbers PRESS Feature DIAL a 2 digit code 80 to 99 DIAL the dial out code if you must dial one to make an outside call and the phone number up to 20 digits including special characters see After programming the user can dial the number automatically by pressing Feature plus the 2 digit code AUTO DIALING Stores outside phone numbers Centrex feature codes or Centrex extension numbers on programmable buttons of MLS or MLC model phones so users can dial simply by pressing the programmed buttons PRESS a programmable button To program a phone number DIAL the complete number exactly as you would dial it manually including a dial out code if you must dial one to place an outside call the number can be up to 20 digits including special characters see page 5 14 To program a Centrex feature code DIAL the feature code to use the Centrex feature while on a call a Recall signal can be included as the first character stored on the button ONE TOUCH INTERCOM CALLING If you program an extension jack number on a programmable button on an MLS or MLC model phone you can place an intercom call to the extension simply by pressing the programmed button on a button with lights the lights beside the Intercom Calling button show calling activity at the extension PRESS a programmable button PRE
13. usually a 9 you must dial it before you dial an outside telephone number Premises equipment The AT amp T equipment controller and MLS and ML C model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller See also System and Primary carrier The required component of the AT amp T equipment controller that contains the primary processor module and up to two 206 modules and two 400 modules The primary carrier provides for connection of up to 12 lines and 12 extensions See also Expansion carrier Primary line The main Centrex line assigned to an extension generally used to place and receive all calls for that extension When a caller dials a phone number the call rings immediately at the extension where the line is assigned as a primary line unless line ringing is changed to let another extension screen calls on the line See also Secondary line and Primary line button Primary line button The bottom leftmost line button on an MLS or MLC model phone See also Primary line Primary processor module This AT amp T module which is always installed in the center slot of the primary carrier manages the components of your premises equipment See also Expansion proce
14. 4 LOUDSPEAKER PAGING Connects the user to the optional loudspeaker paging system PRESS a programmable button PRESS left intercom z 2 Telephone Programming Reference EQUIPMENT FEATURES GROUP CALLING Simultaneously places an intercom call to all extensions in a Calling Group see System Programming procedure 502 The first user to answer is connected to the caller PRESS a programmable button PRESS left intercom Z DIAL a Calling Group number 1 4 GROUP PAGING Simultaneously places a voice paging intercom call to all extensions in a Calling Group see System Programming procedure 502 When using this feature the caller hears a beep and begins speaking the callers voice is then heard on the speakers of all system phones in the Calling Group The first user to answer the call by picking up the handset or pressing the Mic button is connected to the caller PRESS a programmable button PRESS left intercom x Zz DIAL a Calling Group number 1 4 EXTENSION HUNT GROUP Places a ringing or paging intercom call to the next available extension in a Hunt Group see System Programming procedure 505 NOTE This feature is not recommended for most systems Centrex Hunt Groups are available use them instead For ringing the first available extension PRESS a programmable button DIAL left intercom 2 z DIAL a Hunt Group number 1 6 For
15. DIAL the phone number up to 12 digits PRESS Enter PRESS Remove to remove a list entry PRESS Next item to select another list entry To program another list PRESS Next Procedure Prev Procedure enter a new list number and repeat above steps DISALLOWED LIST ASSIGNMENTS RESET 5 12 DIAL 405 DIAL an extension jack number 10 33 DIAL a list number 1 4 DIAL 1 Assigned 2 Not Assigned PRESS Next Item to program another ist To program another extension PRESS Next Procedure Prev Procedure enter a new extension jack number and repeat above steps v Factory Setting EMERGENCY PHONE NUMBER LIS DIAL 406 DIAL a list entry 01 10 To add entry DIAL the telephone number up to 12 digits PRESS Enter PRESS Remove to remove a list entry PRESS Next item to program another list entry ALLOWED PHONE NUMBER LISTS p 5 12 DIAL 407 DIAL a list number 1 4 DIAL a list entry 01 10 To add entry DIAL the telephone number up to 12 digits PRESS Enter PRESS Remove to remove a list entry PRESS Next Item to select another list entry To program another list PRESS Next Procedure Prev Procedure enter a new list number and repeat above steps ALLOWED LIST ASSIGNMENTS p 5 12 DIAL 408 DIAL an extension jack number 10 33 DIAL a list number 1 4 DIAL 1 Assigned 2 Not Assigned
16. In addition you can turn just the microphone on and off by pressing mic When the green light next to Mic is on the microphone is on The call handling instructions in this chapter explain how to use the handset to make and answer calls However if you prefer to dial and conduct calls without lifting the handset you can use the speaker and the microphone instead Use the following techniques to make calls with the speaker and if you have one the microphone m To make a call without lifting the handset press Spkr to get a dial tone then dial the number and you will hear the call ringing If you have a microphone it is turned on automatically when you press Spar if it is not on already when the other party answers you can talk without lifting the handset On MLS 6 phones which have no microphone lift the handset to talk when the other party answers m To turn off the microphone when you are using the speaker press Mic This will mute your voice so that the other party cannot hear you m f you are already on a call on an MLS 34D MLS 12D or MLS 12 phone you can switch from the handset to the speaker and microphone by pressing Spkr and hanging up the handset Conversely if you are using the speaker and microphone and want to switch to the handset lift the handset and the speaker and microphone will turn off m Use the Hands Free Answer on Intercom HFAI feature on an MLS 34D MLS 12D or MLS 12
17. Not assigned to group PRESS Next Item to assign another extension HUNT GROUP EXTENSIONS Assigns extension to a Hunt GroupIntercom calls to a Group ring at the first non busy extension the next call to that Group will not ring there unless all other Group phones are busy NOTE This feature is not recom mended for most systems If Centrex Hunt Groups are available use them instead DIAL 505 DIAL a group number 1 to 6 DIAL an extension jack number DIAL 1 Assigned to group 2 Not assigned to group PRESS Next item to assign another extension To program another group PRESS Next Procedure Prev Procedure enter a new group number and repeat above HOTLINE Identifies a Hotline extension and an alert extension When a user picks up the Hotline phone it rings the alert extension The Hotline phone should be a standard touch tone phone the alert extension can have any type of phone or can be the loudspeaker paging system Use 301 to remove any Centrex lines from this extension Use 502 504 and 505 to remove this extension from Calling Night Service and Hunt Groups DIAL 603 DIAL an extension jack number to identify the Hotline DIAL an extension jack number except the Hotline to identify the alert extension or z 2a if the loudspeaker paging system will be the alert extension To remove the Hotline and alert PRESS Remove DOORPHONE 2 EXTE
18. System Possible Cause 1 Possible faulty telephone 2 Defective telephone cord 1 System needs a hardware reset Do This Unplug the cord from the base of the prob lem phone and plug it into a phone of the same type that works Unplug the cord from the base of the phone and the wall jack Replace it with a cord that works Use System Reset 728 to reset the system seelpage NOTE This procedure disconnects all calls in progress If The other phone works The other phone does not work If the phone works If the phone does not work and is part of a combination extension If the phone does not work and is not part of a combination extension The problem is not solved Then Old phone was faulty Call the AT amp T Helpline for a replacement Go to Possible Cause 2 Cord is faulty Call the AT amp T Helpline for a replacement Possible Cause 3jon page C 7 Call the AT amp T Helpline Go to Possible Cause 2 2 Filters on expansion cable need to be repositioned Place the filters just below the base of the backplanes see pag The problem is not solved Call the AT amp T Helpline In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer C 8 Maintenance and Customer Support Repair Information In Warranty Repairs If you purchased or leased the equipment co
19. The trouble does not appear on the standard phone The Recall feature works The Recall feature still disconnects calls The Recall feature works The Recall feature still disconnects calls The optional device was set improperly The optional device was set properly Follow the procedure for Problem 16 on page Go to Possible Cause 3 Try connecting another line cord if the trouble persists report the problem to your Centrex provider The trouble is with your controller Call the AT amp T Helpline The problem is solved Continue increasing the Recall Timer Duration 107 by increments of 100 milliseconds until the problem is solved The problem is solved Continue decreasing the Recall Timer Duration 107 by increments of 100 milliseconds until the problem is solved Reset the device If the problem remains call the AT amp T Helpline If the problem remains call the AT amp T Helpline In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer C 4 Maintenance and Customer Support Problem 7 Phone Does Not Ring 8 Trouble Hearing Called Party Possible Cause 1 Volume control is set too low MLS or ML C model phone or turned off standard phone 2 Do not disturb call forwarding or a similar Centrex feature is turned on 3 Equipment feature Do Not Disturb or Call Forwarding
20. as a telephone number in an Allowed Phone Number List LJ System Central Program Tel Program System Program Intercom Starts the System Programming process PARTNER PlusAl Communications Systems Programming Overlay for MLS 12D Telephones PARTNER Plus Use at Ext 10 only PARTNER I Use at Ext 10 or 11 only j i Central Tel Program Intercom Starts the Centralized Telephone Programming process that is customizing individual telephones remotely from the phone at extension jack 10 or 11 Feature Feature When followed by o o enters or exits programming mode Wild Enters a wildcard a character that matches any digit dialed in telephone numbers in Allowed and Disallowed Number Lists tJ E E Wild NOTE This is a full size illustration If you to se the original you can order a replacement by calling 1 800 432 6600 in the U S or 1 800 255 1242 in Canada The order number is 518 455 320 AT amp T 518 455 320 Figure 5 2 Programming Overlay for MLS 12D Phone 5 6 Programming Reference In addition you can use programmable buttons to store equipment feature codes or extension jack numbers for one touch Intercom Calling These buttons are called equipment feature buttons The equipment features that you can program onto buttons are described on page 5 18 Note that some equipment features require
21. central Tel Program DIAL the extension jack number of the MLS or MLC model phone to be programmed Buttons on which lines are assigned for the extension light up to show the current Line Ringing setting remaining buttons can be programmed with Auto Dial numbers extension jack numbers or features LINES LINE RINGING Determines when calls ring at the extension mmediate ring green steady e Delayed ring starts ringing after about 20 seconds green slow flashing e No ring green fast flutter PRESS each line button until the desired ringing option appears in the display IMPORTANT If you program 911 or other emergency numbers as Speed Dial numbers and want to place test calls 1 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities in the off peak hours such as early morning or late evening TO PROGRAM ANOTHER FEATURE AT THE SAME EXTENSION After you finish changing a setting simply continue with the instructions in the box shown for the new feature on TO CHANGE SETTING FOR ANOTHER EXTENSION PRESS Central Tel Program DIAL the extension jack number for the new extension TO ERASE A FEATURE OR AUTO DIAL BUTTON PRESS the programmed button PRESS mic TO END PROGRAMMING PRESS Feature 2 2 SPEED DIALING PERSONAL SPEED DIAL NUMBERS Stores up to 20 Personal Speed Dial numbers for a user
22. or MLC Model Phone To group page all Press the button programmed with this This equipment feature is not available extensions m a Calling feature or follow Steps 1 through 3 below on a standard phone but your Centrex Group system may allow you to page Centrex 1 Lift the handset calling groups See for instructions on setting up a 2 Press Intercom Calling Group See pagal You hear the intercom dial tone for instructionson programming Group Paging 3 Dial z and a group number 1 4 onto a button on MLS or After the beep start talking MLC model phones Your voice is heard on the speakers at all non busy MLS model phones in the group f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Answering a Call On an MLS or MLC Model On a Standard Phone Phone To answer a call that is When the telephone is ringing When the telephone is ringing ringing Lift the handset Lift the handset You are connected to the incoming call You are connected to the incoming call To answer a call on a line not If more than one line is ringing you are assigned to your MLS or connected to the line ringing longest If the MLC model phone see call is an intercom call and you have a display phone the caller s
23. 304 for extension jack X to optional ocem or assigned EQUIPMENT CONTROLLER i 2 Remove extension jack X from all Calling M Terminal Groups 502 all Pickup Groups 501 the Night Service Group 504 and all Hunt Groups 505 Ee Telephone 3 Set Line Ringing for the line assigned to i extension jack X to no ring optional 4 Set the auto answer feature of the modem to off Primary Line Figure 7 4 Modem for Placing Calls Only Send and Receive Modem If you need to place and receive calls with the modem use the setup shown in Figure 7 5 Calls to the modem line ring only at the device s connected to extension jack X To use the modem follow the modem manufacturer s instructions 26 F2 To Program Bridging i Ad PC 1 Assign only a primary line to extension apter Mo jack X If necessary use Line Assignment optional Qr 301 to remove any secondary lines Primary Line EQUIPMENT Terminal 2 Make sure Line Ringing for the primary CONTROLLER i A line at extension jack X is set to immediate ring NES EET Telephone optional Figure 7 5 Send and Receive Modem 7 6 Using Auxiliary Equipment Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases You can install the credit card scanner on an extension by itself or combine it with an MLS or MLC model
24. 311 Group Paging Group Pickup 4 26 5 16 6 11 Hotine 4 26 5 13 Intercom Calling 4 26 B 1 Cd Last Number Redial 4 26 5 16 6 11 listing 4 25 Loudspeaker Paging MessagelightOff 4 10 5 16 B 5 MessagelightOnj4 10 5 16 B 5 Message Lights Music on MA LEA C RN Night Service 4 one touch dialing 4 e Personal Speed Dialing 4 15 5 15 6 43 Privacy 4 27 5 16 6 11 o Recall 4 27 5 16 6 10 Save Number Redia 4 27 5 16 5 10 Speed Dialing specifications summary System Password System Speed Dialing Touch Tone Enable 4 27 5 16 6 G using Voice Paging 6 13 B 3 Group Calling feature Example setup 2 programming Index IN 3 Group Paging feature programming 5 setupdecisions 4 12 O Z using Group Pickup feature programming usingj6 11 S O NEN H Handset for hard of hearing using Hard of bhearing handset 1 12 Headset i 12 1 1 1 1 1 1 1 Hold Centrex feature Exclusive 6 problems putting call onf6 15 Cd retrieving call 6 15 totakeanothercall 14 O Hold Disconnect Time procedure 203 Hold Exclusive programming 5 16 S O using Hotline phone installation Hunt Group Extensions procedure 505 Hunt groups Cenrex 3 6 S equi
25. 5 This lets you receive both voice and fax calls on the same Centrex line but not at the same time If you pick up the phone and hear a fax signal push the Stat button on your fax machine and then hang up Restricting Dialing from a Fax Machine You can use Centrex dialing restrictions to restrict calling activity on a fax machine For more information on Centrex dialing restrictions see the Centrex documentation provided by your local telephone company In addition you can use equipment dialing restrictions to restrict calling activity on a fax machine You can for example use the Outgoing Call Restriction 401 procedure to restrict the fax machine to local and inside calls only For a more detailed discussion of equipment dialing restrictions see Single Fax Machine The single fax machine setup shown in is good for light to moderate traffic The fax machine has Line A as its primary line the number is published as the fax number The fax machine is connected to extension jack X Using Auxiliary Equipment 7 3 The fax machine automatically answers all calls that come in on the fax line If a call comes in on another line you can transfer the call to the fax extension see Transfering a Cal to the Fax Machine Jon page 7 2 I you have programmed a Fax Management button you can monitor the status of the fax machine see Fax Management Feature Jon page 7 2 To Program 1 Make sure that only the primary lin
26. Centrex lines that are not connected to the equipment controller while they are part of the larger Centrex system are not considered to be part of the system described in this guide For example a hospital might subscribe to a large block of Centrex lines but connect only the lines for administrative personnel to the equipment controller In this situation the telephones for administrative personnel would be managed by the equipment controller as a distinct system within the larger Centrex system One of the most important Centrex features is the assignment of one Centrex line for each extension in your system This allows a caller to reach an extension directly simply by dialing the extension s phone number as shown in Figure 1 2 The call rings at the extension immediately so you do not need to have a receptionist who answers calls for all system extensions and then transfers each call to the appropriate user Public Phone Sa ELT Neha Sg res Centrex Central Caller dials 555 1002 Figure 1 2 Dialing a System Extension The equipment controller complements Centrex by automatically assigning a primary line to each extension see Primary and Secondary Lines Jon the next page and by passing Centrex ringing patterns through to phones The major benefits provided by your equipment controller and the AT amp T phones that you connect to it are discussed in Features and Capabiities on page 1 6 in addition
27. Cordless Telephone Quick Reference Display and Controls 6 14 Using Telephones Putting a Call on Hold To put a call on hold anyone with the line can retrieve it This feature lets you place a call on another line or hang up To make another call on your primary line use your Centrex hold To put an outside or inside call on Exclusive Hold only you can retrieve i See page 5 18 for instructions on programming Exclusive Hold onto a programmable button on an MLS or MLC model phone To retrieve a held call On an MLS or MLC Model Phone Press Hola You can make and receive calls on other lines while a call is on hold if a call is left on hold for longer than one minute the extension at which the call is held generates a short Hold Reminder Tone The reminder tone sounds once every minute until the held call is retrieved or until the caller hangs up Press the button programmed with this feature or press Feature 0 2 The green light next to the line button flutters Press the line button on which the call is held For a call on Exclusive Hold you must be at your own phone The light next to the line button changes from winking or fluttering to steady green 2 Lift the handset You are reconnected to the held call On a Standard Phone This equipment feature is not available on a standard phone but may be available from Centrex Some feature phones may allo
28. Frequently dialed numbers can also be programmed onto Auto Dial buttons on MLS or MLC model phones for even faster one touch dialing Personal Speed Dialing Personal Speed Dial numbers are available only at the extension for which they are programmed for users who have MLS or MLC model phones The following notes apply to Personal Speed Dial numbers m Personal Speed Dial numbers are stored in an extension s memory and are for the private use of that extension m Each extension can have a maximum of 20 Personal Speed Dial numbers dial codes 80 99 m Personal Speed Dial numbers can be programmed from an MLS 34D or MLS 12D phone at extension jack 10 or 11 or from the user s extension m Personal Speed Dial numbers do not have to be used to store telephone numbers Like programmable buttons they can also be programmed to provide faster access to equipment and Centrex features m f you must include a dial out code before dialing an outside number include the dial out code in the programmed Speed Dial number Users can record their Personal Speed Dial numbers on the Quick Reference cards for their phones or on the bottom of the Appendix A Speed Dial form Calling Restrictions Once a caller has access to a Centrex line Centrex can provide dialing restrictions for the line Centrex restrictions apply to all appearances of a line controlling calling on all phones that have that line assigned whether the line is assigned as
29. In Range Out of Building IROB protectors to protect the controller and device from Extensions electrical surges MLS model telephone two AT amp T 503A1 or 504A1 protectors Standard device one AT amp T 503A1 or 504A1 protector plus one carbon block protector a MLS model phones AT amp T SYSTIMAX or at least 2 pair 4 wire star home run not loop a Other standard telecommunications equipment single line phones fax machines answering machines etc 1 pair 2 wire mounting cords AT amp T D2R mounting cords recommended a Bridging adapter AT amp T 267F2 Range 1 000 feet 305 meters for MLS phones 3 000 feet 915 meters for standard devices Primary 68000 microprocessor 64K RAM 256K ROM Processor Module Expansion 12 megahertz 128K RAM 64K ROM Processor Module D 2 Specifications FCC Information Federal Communications Commission FCC Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likel
30. Inc Plexar is a registered trademark of Southwestern Bell Telephone Warranty AT amp T provides a limited warranty to this product Refer to l AT amp T Limited Warranty and Limitation of Liability in Appendix C Ordering Information The order number for this book is 518 455 330 To order copies of this book call 1 800 432 6600 in the U S and 1 800 255 1242 in Canada For more information on how to order this and other system reference materials see Reference Materials in About This Guide For information on ordering replacement parts accessories and other compatible equipment refer to Product Ordering formation in Appendix C Support Telephone Numbers In the U S AT amp T provides a toll free customer helpline 24 hours a day Call the AT amp T Helpline at 1 800 628 2888 if you need assistance when installing programming or using your premises equipment For assistance in Canada contact your local AT amp T authorized dealer Contents E 4 About This Guide V i m Terminology 1 1 m Using Premises Equipment to Complement Centrex Services 1 3 m Primary and Secondary Lines 1 5 2 Installing the Equipment 2 i m Equipment Upgrades 2 14 m Overview 3 Using the Equipment with Centrex Services 3 i m Centrex Services m One Touch Access to Centrex Services 3 3 1 3 2 3 5 6 Contents i 5 Programming Reference 5 i m Alphabetical List of System and Telephone Programming
31. MLS 34D and MLS 12D phones and explain what the special buttons do while programming Telephone Programming Procedures Two methods can be used to program telephones Centralized Telephone Programming from extension jack 10 or 11 m Extension Programming from an MLS or MLC model phone at the extension being programmed During Centralized Telephone Programming the display phone at extension jack 10 or 11 takes on the characteristics of the telephone being programmed including any System Programming and the lines assigned to the phone Make sure the programming phone is as large as the largest phone connected to the equipment controller because an MLS 12D phone cannot program an MLS 34D phone When you enter Centralized Telephone Programming green lights appear next to any line buttons that are already assigned so that you do not attempt to program over them Programming Telephone Buttons Telephone buttons without lines assigned to them are programmable buttons Programmable buttons that are used to store outside telephone numbers Centrex extension numbers or Centrex feature codes are called Auto Dial buttons because pressing the button automatically dials the number stored on the button 5 4 Programming Reference Next Procedure Prev Procedure Cycle forward backward through the programming procedures You can use these buttons to select a procedure Enter Ends an entry of variable length such asa
32. Procedures 5 ii m Telephone Programming Procedures 5 4 6 Using Telephones ei 7 9 6 6 m Equipment Features 6 10 m Using Your Telephone 6 12 m Call Reporting Devices SMDR 7 7 A User Forms A 1 m Form A Speed Dial Numbers A 2 m Form B Centrex Extension Numbers 3 E B Using Intercom Features B 1 m Using the Intercom on MLS and MLC Model Telephones B 1 m Using Intercom Calling Features B 3 ii Contents C 1 C 9 C 9 m Repair Information m AT amp T Limited Warranty and Limitation of Liability m Product Ordering Information C 11 C Maintenance and Customer Support l D Specifications D 1 a n E FCC Information E 1 m Federal Communications Commission FCC Interference Information E 1 EEE SeSe Feedback Form r GL Glossary GL 1 EE SeSe IN Index IN 1 mmm A Programming Quick Reference Inside back cover Contents iii SEE About This Guide Purpose The system described in this guide consists of premises equipment and Centrex services Although the terms premises equipment Centrex services and system have broader meanings elsewhere this guide uses those terms to refer specifically to the following definitions m Premises equipment refers to the AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your Partner I Centrex Communications System plus all other te
33. The equipment controller also provides equipment features The optional component of the AT amp T equipment controller that can be connected to the primary carrier to expand your system s line and extension capacity See also Primary carrier The main module of the expansion carrier which must be installed in the center slot of the expansion carrier This AT amp T module extends the primary carriers management capabilities to the 206 and 400 modules installed in the expansion carrier See also Primary processor module The location on 206 modules that allows you to connect phones or other telecommunications devices to the equipment controller The number assigned to each extension jack on a 206 module Extension jack numbers run consecutively from 10 through 33 for a two carrier configuration The AT amp T equipment component that contains jacks for connecting up to four Centrex lines to the equipment controller The location on 206 and 400 modules that allows you to connect Centrex lines to the equipment controller The number assigned to each line jack on a 206 or 400 module Line jack numbers run consecutively from 01 through 24 for a two carrier configuration A jack generally located in your equipment room that provides access to a Centrex line coming into your building from your local telephone company A telephone cord from the network interface jack to a line jack on a 206 or 400 module connects the Centrex line t
34. This feature is not recom mended for most systems If Centrex Hunt Groups are avail able use them instead retains equipment settings Use it only if the equipment fails to function correctly after a power failure or down period Auxiliary Equipment peor EXTENSIONS p 5 13 DIAL 601 DIAL an extension jack number 10 33 1 Assigned 2 Not Assigned PRESS Next Item to select another extension DIAL V MUSIC ON HOLD p 5 13 DIAL 602 DIAL 1 ActiveY 2 Not Active Z HOTLINE p 5 13 DIAL 603 DIAL the Hotline extension jack number 10 33 DIAL the alert extenson jack number 10 33 or 70 for a loudspeaker paging system not the Hotline To remove the Hotline and alert PRESS Remove DOORPHONE 1 EXTENSION p 5 13 DIAL an extension jack number 12 15 18 21 24 27 or 30 33 DOORPHONE 2 EXTENSION DIAL 605 DIAL an extension jack number 12 15 18 20 24 27 or 30 33 pet ALERT EXTENSIONS p 5 13 DIAL 606 DIAL an extension jack number 10 33 not a doorphone extension 1 Not an alert v 2 Doorphone 1 alert 3 Doorphone 2 alert 4 Doors 1 and 2 PRESS Next Item to select another extension up to 5 alert extensions per doorphone DIAL SMDR RECORD TYPE p 5 13 DIAL 608 DIAL 4 All calls v 2 Outgoing calls only V 518 455 330 Graphics AT amp T 1988 EJ ta Ng Ti Ys UP A ext E ae E ME s 6
35. a secondary line See also Primary line An industry standard touch tone or rotary phone such as you might have in your home Some standard phones include special feature buttons for frequently used calling functions MLS and MLC Model Telephones MLS and MLC model telephones have some buttons and indicators in common Refer to pages 6 4 and e Sltor an explanation of where they are and how they work Call handling instructions for MLS and MLC model telephones and industry standard phones begin on Ringing Patterns and Dial Tones Your Centrex system determines the ringing pattern you will generally hear when calls ring at your phone For example there may be different ringing patterns for inside and outside calls If someone makes an intercom call to your phone you will hear a ring and a beep ring BEEP ring BEEP ring BEEP When making most calls you will hear the Centrex dial tone indicating that you are connected with a Centrex line If you press intercom you hear the intercom dial tone See for information on using the intercom button 6 2 Using Telephones Lights Each line button has a green light and a red light The meaning of these lights varies depending on whether the button is used to access a line or is programmed with an equipment feature or Intercom Calling number Table 6 1 Light Patterns for MLS and MLC Model Phones Light Pattern Steady On Intercom Calling Button Red m
36. a secondary line or as a primary line The dialing restrictions that are available through your equipment controller can provide additional flexibility letting you control a particular extension s access to Customizing Your System 4 15 a Centrex line for example permitting all calls on a line at the extension where it is assigned as a primary line while preventing outgoing calls on the line from an extension where it is assigned as a secondary line In addition equipment dialing restrictions can provide some of the protection provided by Centrex restrictions restricting dialing on a specific Centrex line assigned to an extension restricting dialing for all lines assigned to an extension or overriding equipment dialing restrictions Users can always place and receive intercom calls regardless of the equipment dialing restrictions placed on their extensions Refer to Table 4 5 on page 4 20 for a summary of the dialing restrictions and permissions that are available through your equipment controller NOTE If you have Centrex dialing restrictions on a line and also program equipment dialing restrictions for the line or an extension where the line is assigned both the Centrex and equipment restrictions will apply to the line or extension However equipment dialing permissions will not override Centrex restrictions Restricting Line Access As noted previously Centrex dialing restrictions apply to all appearances of the line to wh
37. and MLC Model Telephones 6 2 m Ringing Patterns and Dial Tones 6 2 m Lights 6 3 m Buttons and Indicators 6 4 m Switchhook and Recall 6 6 m Using the Handset Speaker and Microphone 6 6 Speakerphone Performance Tips 6 7 Combination Extensions 6 9 Equipment Features 6 10 i Using Telephones Overview This chapter explains how to use your telephones It does not provide detailed instructions about using your Centrex services See the Centrex documentation provided by your local telephone company for information on Centrex services Terminology The following terms are used in this chapter In addition you may wish to review the Terminology section of About This Guide which defines basic terms used throughout this guide or the Glossary which defines all terms Centrex A short code or Centrex extension ID that can be used to extension dial another extension within the Centrex system Typically number this is the last digits of the Centrex telephone number Combination An extension that has two devices connected to it using a extension special connector called a bridging adapter Combination extensions can connect two industry standard devices or an industry standard device and an MLS or MLC model phone but not two MLS or MLC model phones Equipment A feature provided by your equipment controller as opposed feature to a service provided by Centrex Equipment A programmable telephone button on an ML
38. can pick up the same call on different telephones at home For example Both phones share the same primary line Both phones share the same Centrex extension number m Both phones share the same voicepath that is when either one is busy the extension is busy m The lights on the MLS or MLC model phone show what the standard telephone is doing as well as what the MLS or MLC model phone is doing For an explanation of light patterns see Lights on page 6 3 Using Telephones 6 9 m Calls ring at both phones m You can handle a call on the standard phone by pressing buttons on the MLS or MLC model telephone For example you can use the MLS or MLC model phone to select a specific Centrex line and conduct the call on the standard phone Or if someone is on a call using the standard phone someone else can put that call on hold by pressing Hold on the MLS or MLC model phone To do this it is not necessary to lift the handset of the MLS or MLC model phone Calls held in this way do not ring back to a standard phone at a combination extension m f you make a voice paging call to a combination extension with an MLS or MLC model phone only the MLS or MLC model phone signals Equipment Features Your equipment controller provides equipment features that you can use to supplement the services you have available through Centrex The equipment features are listed in the table below and like your Centrex services can b
39. devices you have This chapter presents the most common setups This chapter does not cover how to physically connect the equipment or how to perform each programming procedure See for installation instructions and Chapter 5 for programming instructions Using Auxiliary Equipment Terminology The following terms are used in this chapter In addition you may wish to review the Terminology section of About This Guide which defines basic terms used throughout this guide or the which defines all terms Call record Call report Call reporting Fax Management button Premises equipment Fax Machines A line of information on a call report that includes data fields such as call type date time called number and call duration See also Call report A page of information that begins with a header and lists incoming and outgoing calls to and from your business on a line by line basis See also Call record A feature that provides records of call activity Call reporting is also known as Station Message Detail Recording SMDR An MLS or MLC model phone button with a light that is programmed with the extension jack number of a fax machine A user can monitor the light next to this button to determine when the fax machine is in use available or not answering The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunic
40. extension jack number briefly appears on your display To answer a voice paging When the telephone beeps When the telephone is ringing Ca If the microphone is on you can speak Lift the handset after the beep If the microphone is not You are connected to the person who on press Mic if available or lift the paged you handset To answer a call on a Press the line button and lift the This equipment feature is not available specific line handset on a standard phone but may be You are connected to the incoming call If a available from Centrex To answer a call on a line not line has been programmed for delayed ring assigned to your MLS or or no ring or if the Do Not Disturb feature MLC model phone see is turned on a call on the line appears as a flashing red light but does not ring Press Hola The call you are on is placed on hold This equipment feature is not available on a standard phone but may be available from Centrex To answer a call when you are already on a call Press the line button for the new call and lift the handset You are connected to the incoming call To return to the first call Put the second call on hold and press the line button for the first call f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6
41. fit the needs of your business more exactly This chapter describes some equipment features that can provide added benefits to your system as well as some settings that you may wish to change to tailor your phone system to your needs Use the material here to help you make choices about the way you want your system to work and identify the relevant programming procedures then sce Chapter Sifor detailed programming instructions NOTE The System Planner for your premises equipment provides an ongoing record of your equipment setup and programming If you change the programming for your premises equipment after installation record any changes in your System Planner This ensures that you always have a current record of your equipment programming The following topics are discussed in this chapter s m One touch access to equipment features 7 Auxiliary equipment Customizing Your System 4 1 Terminology The following terms are used in this chapter In addition you may wish to review the Terminology Isection of About This Guide which defines basic terms used throughout this guide or the Glossary which defines all terms Auto Dial button Auxiliary equipment Call coverage Doorphone Equipment feature Equipment feature button Hotline phone Premises equipment A programmable telephone button that lets you dial a series of digits simply by pressing that button An Auto Dial button can
42. for outside lines or programmed for one touch access to features It also has a built in speaker but no microphone This means that a user can dial a number without lifting the handset but must lift the handset to speak when the party answers AT amp T MLC 6 Cordless Telephone This cordless telephone works like the MLS 6 corded telephone It has 4 buttons that can be used for outside lines or programmed for one touch access to features It also includes a display that shows line status an On Off button that must be pressed before using the phone to save battery power and additional feature buttons to support cordless operation for more information see MLC 6 Cordless Telephone Quick Reference Display and Controls Auxiliary Equipment The premises equipment works with many telecommunications devices not only MLS and MLC model telephones You can connect industry standard devices to your equipment controller and certain models of other devices all without expensive adapters Overview 1 9 Industry Standard Devices Many industry standard single line telecommunications devices will work with the equipment controller m Standard touch tone rotary and cordless telephones such as those you might have in your home including feature phones with built in feature buttons and lights m Fax machines m Answering machines m Modems m Credit card scanners Limitations You can connect standard devices to your equipment contr
43. have 4 programmable buttons Primary Line Button The bottom leftmost line programmable button always used for the primary line assigned to the phone Intercom Buttons Use for Intercom calling See Other Buttons and Indicators shown in exploded views Feature Use to change programmed settings or to access equipment features Conf Conference Use to access your Centrex conference calling Transfer Use to access your Centrex call transfer NOTE You must subscribe to Centrex conference or transfer to use these services 64 Using Telephones MLS 6 Line Programmable Buttons 4 Primary Line Button Intercom Buttons 2 2 222 222 2222 2 2 2 2 2 2 2 4 Earpiece Volume Control Line Programmable Ringer Volume l Cy CA Buttons U V Charge L P Primary Line Button TS Intercom Buttons Hold Press to put a call on hold Spkr Speaker all models except the MLC 6 Press to dial without lifting the handset Turns on speaker and microphone if available so you Can have a conversation without lifting the handset Mic Microphone MLS 34D MLS 12D and MLS 12 only The light next to this button shows when the microphone is turned on press this button to turn off the microphone when you are using the built in soeaker Leave on to use Hands Free Answer on Intercom feature see Message Indicator Lights when someone signal
44. jack 10 or 11 Wild Enters a wildcard a character that matches any digit dialed in telephone numbers in Allowed AT amp T 518 455 321 and Disallowed Phone Number Lists NOTE This is a full size illustration If you lose the original you can order a replacement by calling 1 800 432 6600 in the U S or 1 800 255 1242 in Canada The order number is 518 455 321 Figure 5 1 Programming Overlay for MLS 34D Phone Programming Reference 5 5 Next Item Prev Item Next Data Prev Data Remove Next Procedure Prev Procedure Cycle forward backward Cycle forward backward Returns the current Cycle forward backward through a procedure s through the valid data entries setting to the factory through the programming parameters A parameter These buttons work only for setting procedures You can use Is usually an outside line fixed data such as a line or these buttons to select a an extension or a telephone extension jack number They procedure list entry If a procedure has do not work for variable data two parameters for example such as date time password a line and extension telephone numbers or Next Item Prev Item affects doorphone assignments only the second one Next Next Next Remove Procedure Item Data Prev Prev Prev Procedure Item Data Enter Enter Ends an entry of 1 variable length such
45. jack number to be programmed ANOTHER EXTENSION Buttons on which lines are assigned for the extension light up to PRESS Central Tel Program show the current Line Ringing setting remaining buttons can be DIAL th ion s jack b programmed with Auto Dial numbers or features the new extension s jack number LINE RINGING p 5 15 EXCLUSIVE HOLD CALL PICKUP p PRESS each line button until the desired PRESS a programmable button SHEER Se button ringing option appears in the display eft Intercom 6 PRESS Featwe 0 2 DIAL the extension jack number e Immediate ring green steady e Delayed ring starts ringing after 20 seconds green slow flashing RECALL GROUP PICKUP e No ring green fast flutter PRESS a programmable button PRESS a programmable button PRESS left intercom 6 6 PRESS Feawe 0 3 DIAL a Pickup Group number 1 4 PERSONAL SPEED DIAL NUMBERS p 5 15 PRESS eature DIAL a 2 digit code 80 99 DIAL the phone number including a dial out code and area code if needed up to 20 digits and special characters see AUTO DIALING PRESS a programmable button To program a phone number DIAL the complete number exactly as you would dial it manually including a dial out code and area code if needed up to igits and special 0 dig characters see page 5 14 To program a Centrex feature code DIAL the feature code to use the Centrex feature while on a call a Recall s
46. last three restrictions are similar to those provided by Centrex but the Centrex restrictions are by line for all extensions the line is assigned to and the equipment restrictions are by extension for all lines assigned to the extension 4 16 Customizing Your System NOTE While procedures that restrict dialing are very effective absolute protection against misuse cannot be guaranteed MLS and MLC model phones give more protection than standard phones Therefore we strongly recommend that you install MLS and MLC model phones where restricting phone use is important When an extension is allowed access to a Centrex line you can use the following procedures to control calling for all lines to which the extension has access m Outgoing Call Restriction 401 provides the following choices No restriction allows outside calls to long distance and local numbers and inside calls a Local only allows outside calls to local numbers and inside calls make sure the Toll Call Prefix is set properly using procedure 402 Inside only allows inside calls only m Disallowed Phone Number Lists 404 creates lists of numbers that cannot be dialed The numbers on a Disallowed List can be entire telephone numbers or numbers of a certain type such as all numbers in a particular area code You can store as many as four different lists of up to 10 numbers each For information on entering telephone numbers into lists see Enter
47. line assigned to an extension generally used to place and receive all calls for that extension When a caller dials a phone number the call rings immediately at the extension where the line is assigned as a primary line unless line ringing is changed to let another extension screen calls on the line See also Secondary line A telephone button that can be set up to access a feature On MLS and MLC model phones programmable buttons can be used as Auto Dial buttons for one touch dialing of Centrex feature codes or telephone numbers or equipment feature buttons A line assigned to an extension for call coverage purposes generally with delayed or no ringing When a call comes in on the line it rings first at the extension where it is assigned as the primary line only if there is no answer does it ring at the extension where it is a secondary line See also Primary line An industry standard touch tone or rotary phone such as you might have in your home Some standard phones include special feature buttons for frequently used calling functions System Your premises equipment in combination with the Centrex lines that are connected to your equipment controller and the Centrex services that are available on those lines See also Centrex system and Premises equipment Using Premises Equipment to Complement Centrex Services The system discussed in this guide consists of two elements Centrex services including Cent
48. maximum 20 S per phone number Dial Feature 0 3 Dial Feature 0 4 before hanging up To redial later dial Feature 0 4 again Press the button Press the button before hanging up To redial later press the button again 3j Must be programmed onto a button with a light see You cannot dial these features 6 10 Using Telephones To Use Programmed Equipment Feature To Use Manually on a Button Last Number Redial Dial Feature 0 5 Press the button Redials the last telephone number dialed maximum 20 digits per phone number Useful for redialing a busy number Privacy Not available tM Press the button to 745 turn Privacy on Prevents people at other extensions from joining a call on your phone press it again to turn if off Use the button like a If Automatic Extension Privacy System Programming procedure switch when the light is 304 is programmed for your extension your extension will on Privacy is on normally be private However if you will sometimes need to have co workers join your conversations you can program Privacy on a button with lights so you can turn it on and off Touch Tone Enable Dial Feature 0 8 Press the button when when you need to enter you need to enter Sends touch tone signals over a rotary line Allows you to use phone touch tone digits touch tone digits services such as Bank by Phone that require dialing touch tone dig
49. modules in the expansion carrier An expansion cable connects the primary processor module to the expansion processor module This module is always installed in the center slot of the expansion carrier 206 Modules Each 206 module connects a maximum of two Centrex lines and six extensions to the equipment controller You can connect telephones and other telecommunications devices such as fax machines answering machines or modems to the extension jacks on the 206 module either directly or through your building s extension jacks Each 206 module has a green power indicator that shows it is receiving power from the equipment controller At least one 206 module is required in the leftmost slot of the primary carrier 400 Module The 400 module is similar to the 206 module but without extension jacks It has jacks for four Centrex lines The 400 module is always installed to the right of a 206 module Capacity The number of 206 and 400 modules you install in the equipment controller determines the number of available lines and extensions The controller implements the Centrex requirement of one line for each extension Therefore when you install a 400 module four lines next to a 206 module two lines six extensions in a carrier the combined pair provides an equal number six of lines and extensions For the maximum number of lines and extensions in a two carrier configuration pair four 206 modules with four 400 modules for a to
50. paging the first available extension PRESS a programmable button PRESS left intercom x z z DIAL a Hunt Group number 1 6 DIRECT LINE PICKUP Picks up a ringing held or active call on a line This feature is useful for accessing a call on a line that is not assigned to the extension PRESS a programmable button DIAL left intercom 6 8 Users can program features or store telephone numbers at their own phones using Extension Programming Line Ringing must be programmed from the MLS display phone at extension jack 10 or 11 using Centralized Telephone Programming all other features can be programmed on an MLS or MLC model phone at the user s extension TO PROGRAM OR CHANGE A PERSONAL SPEED DIAL NUMBER AUTO DIAL NUMBER OR EQUIPMENT FEATURE PRESS Feature 0 0 to enter program mode Follow the boxed instructlons in Centralized Telephone Programming to program the first number or feature TO REMOVE AN AUTO DIAL NUMBER OR EQUIPMENT FEATURE FROM A BUTTON PRESS Feature 0 0 to enter program mode PRESS uic To program more numbers or features follow their boxed instructions PRESS Feature 0 0 when you are finished programming 5 16 Programming PRESS the programmed button To remove another number or feature repeat the last two PRESS Feature 0 0 when you are finished programming Using Telephones Contents Overview 6 1 Terminology 6 1 MLS
51. phone or a standard phone on the same extension When you make a call on the credit card scanner its primary line is automatically selected Telephone optional op To Program 2 If necessary use Line Assignment 301 to make sure that mmm only one primary line is assigned to extension jack X e U Primary Line EQUIPMENT i 2 If the line for extension jack X is assigned to any other CONTROLLER extension set Automatic Extension Privacy 304 for 1 extension jack X to assigned Ext 1 3 Remove extension jack X from all Calling Groups 502 Jack X i Credit all Pickup Groups 501 the Night Service Group 504 Card and all Hunt Groups 505 267F2 Scanner Bridging Adapter optional Figure 7 6 Credit Card Scanner Call Reporting Devices SMDR You may receive a call reporting service from your Centrex provider However if you do not subscribe to this service from your Centrex provider the equipment controller s SMDR Station Message Detail Recording feature which is a call reporting feature can provide you with records of call activity This equipment feature requires a printer or call accounting device on your premises Also note that the SMDR device connected to your equipment controller records activity using extension jack number and line jack numbers rather than Centrex numbers Call reporting information gives you the ability to Detect unauthorized calls m Bill client
52. the building entrance When someone at the entrance presses the doorphone button the des lanatod extensions five maximum in the office alert EQUIPMENT CONTROLLER LAI az AT amp T Magic on Hold EXTENSIONS Primary Carrier LL 7 Backplanes Q3 206 Modules 400 Modules 4 Primary Processor Module center slot a PAGE Jack a SMDR Jack a MUSIC ON HOLD Jack 6 Line Jacks 6 Expansion Processor Module center slot Expansion Carrier MLS 34D Display Phone A Bridging Adapter Standard Phone for Power Faillure Operation Extension Jack 11 Extension Jack 12 eorna ridging Adapter Standard Phone Fax Machine Extension Jack 14 Phone p Extension 45 Jack 15 267F2 Bridging Adapter Personal Answering Machine iN 267F2 Extension Jack 13 MLS 12D Phone Bridging Adapter Gs Extension Jack 16 Bell Standard Phone Installing the Equipment MLS 12 MLC 6 Cordless Phone Extension Jack 26 Hotline Phone Extension Jack 27 Doorphone 2 7 Installation Procedures Before installing the premises equipment be sure you read the safety instructions on page 2 ii In addition be sure yo
53. the equipment controller Glossary GL 5 Index i A Abbreviated Ringing procedure 4305 4 9 b 11 Adding a module 2 14 Alert description Allowed Phone Number Lists procedure 407 Answering a call specific line Auto Dial button Centrexextensionnumber 3 7 Centrex features outsilenumber 3 7 i O progamming 5 15 Automatic Extension Privacy procedure 4304 4 8 5 11 Auxiliary equipment answering machine 1 10 7 5 O call reporting device SMDR credit card scanner doorphone 1 11 19 5 4 28 1 1 1 Electromagnetic Interference EMI filter 1 11 exraalerts 1 11 fax machine 1 10 4 24 7 1 hard of hearing handset headset Hollins prione ed installation S eS E IROB protector 1 11 J2 5 ce Deer paging s m modem DUO E music on hold system overview 1 6 repertory dialer setup decisions Busy Lamp Field BLF 441 Button Call coverage answering machines button programming 4 10 0 0 Call Viewing oveview 1 6 Z2 O setup decisions Call Forwarding feature programming 5 16 using Call handling instructions Call Pickup feature programming 5 18 i O using Call reporting device SMDR description Calling Group Extensions proc
54. v then assign lines in the desired order 2 Spanish 2 Rotary DIAL 301 3 French PRESS Next Item to program another line DIAL an extension jack number PRESS Next Item to program another extension A red LED lights next to each line button that has a line assigned To remove all existing line assign ments press Remove before selecting a line DIAL a line jack number 01 to 24 If that line is currently assigned a reen LED will light next to the button it is assigned to DIAL 1 Assigned 2 Not Assigned 3 Select Button and then press a line button to assign the line to that button If you use option 3 after a line has been assigned the line moves from the old button to the new button you select PRESS Next Item to program another line fo this extension To program another extension PRESS Next Procedure Prev Procedure enter a new extension jack number and repeat above steps NOTE Use the Line Ringing procedure page 5 15 to identify when each line hould start ringing at an extension See page 3 3 for information on default line assignments LINE ACCESS RESTRICTION Restricts calling on specified lines at the HOLD DISCONNECT TIME Selects the signal that the equipment controller uses to detect when a caller on hold hangs up Change the setting to long if the equipment controller discon nects callers on hold before they hang up or to short if users get dial ton
55. with a soft cloth A CAUTION Your telephone contains sensitive electronic parts Never submerge it in any kind of liquid and never use detergents alcohols solvents abrasive cleaners or an excessive amount of water when cleaning the housing and faceplate To do so could result in irreparable damage Maintenance and Customer Support C 1 In Case of Difficulty If you should have a problem with your premises equipment you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this appendix In the U S AT amp T provides a toll free customer helpline 24 hours a day at 1 800 628 2888 For assistance in Canada contact your local AT amp T authorized dealer If you call have the following information ready so that the representatives can better help you m The kind of equipment controller you have for example PARTNER II Centrex Release 1 m The number of lines and extensions in your system m The model number of the problem phone if applicable located on the upper right hand corner of the phone MLS 34D MLS 12D MLS 12 MLS 6 or MLC 6 If you followed a troubleshooting procedure and need more help tell the representative what you did Power Failure Operation When power to the equipment controller is cut off the first line jack on each 206 module automatically connects to the first extension jack on the module For example line jack 01 connects to extension jack 1
56. you add a Centrex extension after installation you must adjust programmed settings to accommodate the new extension You may want to use Copy Settings 399 to copy some settings see page 5 11 for information on the programmed settings that can be copied with this feature If you are using new extensions for auxiliary equipment see Chapter 7 Use the following procedures to adjust the programming for your premises equipment when you add a module or an extension m Line Assignment 301 lets you verify that the primary line is assigned to an extension that you added If it is not use this procedure to assign the line You can also use this procedure to assign a secondary line to the extension m Line Ringing Centralized Telephone Programming specifies when a primary or secondary line will start ringing at the extension m Line Access Restriction 302 determines whether users on each of the lines assigned to the extension can place or receive calls on the line m Dial Mode 201 identifies a line as rotary or touch tone Hotline Phone and Doorphone E xtensions Hotline phones and doorphones should be connected to the last available extension jacks on the last installed 206 module in the equipment controller If you add modules to your existing configuration and you have Hotline phones or doorphones connected to it you will need to move the equipment see page and change the following programming procedures m Hotline 60
57. 0 line jack 07 connects to extension jack 16 line jack 13 connects to extension jack 22 and line jack 19 connects to extension jack 28 This allows the equipment controller to maintain telephone service during a power outage To make and answer calls during a power failure you must use a standard touch tone or rotary telephone connected to extension jack 10 16 22 or 28 For this reason it is strongly suggested that you have a standard telephone connected either directly or by a 267F2 bridging adapter to the first extension jack of every 206 module extension jacks 10 16 22 and 28 During a power failure only standard phones can make and receive calls The equipment controller can stay programmed for approximately four days after it stops receiving power After four days elapse all of the equipment s programmed settings return to the factory settings C 2 Maintenance and Customer Support Troubleshooting The charts on pages C 3 to C 8 describe various problems that can occur possible causes for each problem and procedures you can follow to try to solve the problem yourself Problem 1 All Phones Dead No Dial Tone or Lights 2 Multiple Phones Dead No Dial Tone or Lights Possible Cause 1 Equipment controller not receiving power The power outlet may be faulty Equipment modules not installed in correct order LEDs on several modules are out Several modules are out One modul
58. 1 Line A primary Line B primary Automatic Extension Privacy 304 Assigned Assigned Fax Machine Extensions 601 Ext X Ext Y EQUIPMENT Pickup Groups 501 Remove Ext X Remove Ext Y CONTROLLER Calling Groups 502 Remove Ext X Remove Ext Y Pri Ext Night Service Group 504 Remove Ext X Remove Ext Y s jack Vl ERE Hunt Groups 505 Remove Ext X Remove Ext Y Ing ac Line Ringing Line A immediate Line B immediate Receiver ring ring Only if you want to monitor the rnachine using a Fax Management button Figure 7 2 Send and Receive Fax Machines 7 4 Using Auxiliary Equipment Answering Machines You can use an answering machine to answer calls at night when you are not there or during business hours when you cannot get to the phone An answering machine can share an extension with a phone via a bridging adapter to answer calls to the extension Figure 7 3 shows an answering machine set up for personal use at an extension If you own an AT amp T answering machine with the Call Intercept feature you can pick up a call that has been answered by the answering machine by joining the call from any MLS or MLC model phone When you do so the equipment controller sends the answering machine a signal that causes it to hang up Primary Line EQUIPMENT CONTROLLE BW Bridging Adapter Figure 7 3 Personal Answering Machine To Program 1 The answering machine will answer any call that rings t
59. 2 14 5 A Connect the modular telephone cords to the 206 module extension jacks starting at the top jack on the leftmost module B Route each cord through the hook on the front of the mod ule then through the slot between the module and the base of the backplane Leave at least two feet of slack in cords to allow easy replacement of modules see Replacing a Module on page 2 14 Connect each cord to the appro priate wall jack or directly to a phone NOTE If wall jacks are not installed call a qualified service technician Assembling MLS Model Telephones Desk Mounting Stand Required for MLS 34D 1 A Plug one end of the handset cord into the jack on the handset and the other end into the small jack on the left side of the base B For all but MLS 34D phones plug one end of the phone cord into the big jack on the bottom of the phone push the cord into place along the channel on the bottom of the phone C To raise the phone s angle go to Step 2 Otherwise go to Step 3 Wall Mounting Stand Required 1 Reverse the plastic hook that is located in the earpiece part of the handset cradle NOTE These wall mounting instructions apply to corded MLS model phones only To wall mount an MLC 6 cordless phone follow the instructions in the booklet provided with the phone 2 To install the phone stand gently place the phone upside down with the low end of the phone to your righ
60. 3 to identify the new Hotline extension m Doorphone Extensions 604 and 605 to identify the new doorphone extension s m Line Assignment 301 to remove the primary line from the new Hotline phone and or doorphone extensions NOTE Remember to reassign the primary lines to the extension jacks where Hotline phones and or doorphones were previously installed Programming Reference 5 9 System Programming Reference System Programming changes settings for the system as a whole or for individual lines or extensions You can also use System Program ming to set up dialing restrictions define groups and set up optional equipment Button Down Mode 723 can be activated if needed before Line Ringing is set Use Copy Settings 399 to copy settings from one extension to another Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 TO USE A SPECIFIC PROCEDURE DIAL and the three digit procedure code Example 1 0 1 for System Date TO START SYSTEM PROGRAMMING PRESS Feature 0 0 PRESS System Program TO CYCLE THROUGH SYSTEM PROGRAMMING PRESS System Program PROCEDURES PRESS Next Procedure or Prev Procedure TO END SYSTEM PROGRAMMING PRESS Feature o o cycling SYSTEM DATE Sets the month day and year to appear on display phones MLS 34D and MLS 12D Include leading zeroes for single digit months or days for ex
61. 34D or MLS 12D phone connected to extension jack 10 or 11 or directly at a user s extension In addition to Centrex feature codes and phone numbers you can program MLS and MLC model phone buttons with codes for features that are available with our premises equipment see One Touch Access to Equipment Features in Chapter 4 for instructions m Onindustry standard phones with programmable buttons feature phones you can store feature codes and phone numbers on any programmable buttons Buttons on feature phones must be programmed at the user s extension Storing Centrex Feature Codes on Auto Dial Buttons To store a Centrex feature code on an Auto Dial button first make sure the service is available on the Centrex line for the extension being programmed Then store the Centrex feature code on the button For MLS and MLC model phones use the instructions on pages 5 15 and 5 16 for feature phones follow the instructions provided with the phone NOTE When a Centrex feature code is stored on a programmable button on an MLS or MLC model phone the lights next to the button do not show when the feature is active Storing Phone Numbers on Auto Dial Buttons You can store outside telephone numbers or Centrex extension numbers on Auto Dial buttons Pressing the button automatically dials the number Outside numbers and Centrex extension numbers can be stored on any phone with programmable buttons To program an outside telephone
62. A A Telephone stand black or white A A Button label package specify telephone model A A Handset K2S1 black or white A Standard for MLS model phones A z Amplified handset K6S black or white A A A Optional for hard of hearing users with MLS model phones Handset cord 9 ft black or white coiled A A A Connects handset to telephone Telephone mounting cord D4BU Connects phone to wall jack jack panel or 206 module A A A A ext jack Specify length 2 7 or 14 ft Modular telephone extension cord 8 connector i Extends D4BU cords Specify length 14 25 50 75 or 100 ft A To locate the AT amp T PhoneCenter Store nearest you see the listing in your local telephone directory s white pages under AT amp T or call 1 800 222 3111 in the U S only To locate the nearest AT amp T Authorized Dealer call 1 800 247 1212 in the U S only Table C 1 Sources of Additional Equipment and Replacement Parts U S C 12 Maintenance and Customer Support Specifications Capacities Premises Equipment 206 Module Extension J ack s 24 Centrex lines via line jacks on a 2 Centrex lines Maximum 2 devices per extension jack four 206 and four 400 modules 1 6 extensions total REN on jack not to exceed 2 0 24 extensions via extension jacks on 2 devices require AT amp T 267F2 bridging four 206 modules adapter MLS or MLC model phone REN 400 Module 0 zero 1 loudspeaker pag
63. AUXILIARY EQUIPMENT FAX MACHINE EXTENSIONS Identifies an extension to which a fax machine is connected To monitor the status of the fax machine from an MLS model phone in another location see Fax Management the bottom half of this box DIAL 601 DIAL an extension jack number DIAL 1 Assigned 2 Not Assigned PRESS Next item to identify another extension DOORPHONE 1 EXTENSION Identifies a doorphone extension When a person uses the doorphone it signals all the alert extensions for the doorphone at the same time Use 301 to remove any Centrex lines from this extension Use 502 504 and 505 to remove this extension from Calling Night Service and Hunt Groups DIAL 604 DIAL an extension jack number 12 15 18 21 24 27 30 33 CALLING GROUP EXTENSIONS Assigns extension to a Calling Group Anyone can ring or page all extensions in a Group first user to pick up call is connected DIAL 502 DIAL a group number 1 to 4 DIAL an extension jack number DIAL 1 Assigned to group 2 Not assigned to group v PRESS Next Item to assign another extension To program another group PRESS Next Procedure Prev Procedure enter a new group number and repeat above FAX MANAGEMENT To monitor the status of fax machines from MLS model phones 1 Use Fax Machine Extensions 601 procedure to identify extension jacks where fax machines are connected 2 On an MLS mo
64. AVAILABLE SETTINGS PRESS Next Data or Prev Data TO RETURN TO DEFAULT SETTING PRESS Remove NOTE Procedures 399 609 722 723 and 728 PRESS Feature 0 0 shown below in dashed boxes are skipped when cycling DIALING RESTRICTIONS AND PERMISSIONS OUTGOING CALL RESTRICTION Restricts calling on all lines at an extension NOTE Emergency numbers Marked System Speed Dial numbers and Allowed List numbers override call restrictions a user can also enter the System Password to override restrictions DIAL 401 DIAL an extension jack number 1 No Restriction 2 Inside Only 3 Local inside and local Only PRESS Next Item to select another extension DIAL TOLL CALL PREFIX Indicates whether users must dial a 0 or 1 to make a long distance call DIAL 402 DIAL 1 0 1 plus Area Code and Number 4 2 Area Code and Number Only SYSTEM PASSWORD Defines a 4 digit password that users can enter to override dialing restrictions If a password is defined it must be entered to turn Night Service on and off when Night Service is on users in the Night Service Group must enter the password to make outgoing calls other than Emergency numbers and Marked System Speed Dial numbers DIAL 403 DIAL 4 digits to set the password Yv Factory Setting 5 12 Programming Reference DISALLOWED PHONE NUMBER LISTS Creates up to 4 lists of telephone numbers that users cann
65. Centrex A programmable telephone button on an MLS or MLC model telephone that enables you to access an equipment feature simply by pressing that button See also Auto Dial button and Programmable button A standard phone that rings another extension automatically when the handset is lifted The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller 4 2 Customizing Your System Programmable A telephone button that can be set up to access a feature button On MLS and MLC model phones programmable buttons can be used as Auto Dial buttons for one touch dialing of Centrex feature codes or telephone numbers or equipment feature buttons Call Coverage Options This section describes your options for providing call coverage when the user at an extension is not available to take calls The following options are discussed m Central Call Coverage by a receptionist the default m Centrex Call Coverage using Centrex features such as call forwarding or voice mail An extension that picks up calls on another extension s line is referred to as a covering extension An extension whose calls can be picked up by another e
66. Centrex lines you subscribe to all or some of which may be connected to the equipment controller for your system together with the Centrex services associated with those lines See also Premises equipment and System Centrex telephone number The phone number that outside callers dial to reach an extension within the Centrex system Combination extension An extension that has two devices connected to it using a special connector called a bridging adapter Combination extensions can connect two industry standard devices or an industry standard device and an MLS or MLC model phone but not two MLS or MLC model phones Controller See Equipment controller Ld D Doorphone An AT amp T proprietary phone that can be wall mounted outside your office or in a lobby to allow visitors to alert up to five system extensions by pressing a button The doorphone includes a speaker and microphone to allow two way conversation between the doorphone and the phone that answers GL 2 Glossary Equipment controller The AT amp T product that you purchased as part of your system This product consists of a group of modules that connect Centrex lines coming into your building to the extensions in your system The equipment controller also provides equipment features Equipment feature A feature provided by your equipment controller as opposed to a service provided by Centrex Equipment feature button A programmable telephone b
67. Chapter 3 provides a more detailed discussion of the way your premises equipment and Centrex services work together The equipment controller also provides optional features some of which may be similar to Centrex services you have Optional equipment features are listed at the end of Chapter 4 in this guide If you have similar features available from Centrex and from the equipment controller you should use the Centrex features NOTE The System Planner available separately provides forms you can use to plan your system configuration and to identify your Centrex services If you do not already have a copy of the System Planner see Reference Materials in About This Guide 1 4 Overview Primary and Secondary Lines By default each extension in your system gets one primary line that will be used to receive and place all calls for that extension When the user at an extension picks up the handset to make an outgoing call the primary line for the extension is automatically selected Likewise all incoming calls on the primary line ring immediately at the user s phone The primary line always appears on the bottom leftmost line button on an MLS or MLC model phone Except for Hotline phones and doorphones see each extension in your system has a primary Centrex line You can also assign secondary lines to extensions Secondary lines are lines other than the primary line typically assigned to a phone for call covera
68. DR Record Type procedure 608 SMDR Top of Page procedure 609 Dial Mode Sets the equipment controller Page 5 11 to send touch tone or rotary ystem Programming procedure 201 signals on a line Dialing Limits the use of a line Page 5 11 Restrictions assigned to an extension system Programming Line Access Restrictions procedure 302 Limits calling from both Page 5 12 primary and secondary lines ystem Programming at an extension Outgoing Call Restriction procedure 401 Sets up customized Page 5 12 restrictions and permissions stem Programming for calls made from each Disallowed Phone Number Lists procedure extension 404 Allowed Phone Number Lists procedure 407 Emergency Phone Number List procedure 406 System Password procedure 403 Allowed List Assignments procedure 408 Disallowed List Assignments procedure 405 Page 5 14 elephone Programming Marked System Speed Dial numbers Display Sets display on MLS 34D or Page 5 11 Language MLS 12D phone to English ystem Programming procedure 303 Spanish or French Customizing Your System 4 25 Feature Description For instructions see Do Not Prevents the phone from Page 5 16 Disturb ringing elephone Programmjng Requires a button with a light Doorphones Lets visitors signal one or Page 5 13 more extensions from a ystem Programming doorphone Doorphone 1 Extension procedure 604 Doorphone 2 Extension proce
69. Ds light The problem remains en The problem is corrected Call the AT amp T Helpline Go to Possible Cause 2 Call the AT amp T Helpline The outlet is faulty Plug the controller into a different outlet check fuse box or call an electrician Call the AT amp T Helpline Problem is solved Go to Possible Cause 2 Problem is solved Go to Possible Cause 4 Problem is solved Call the AT amp T Helpline Problem is solved Go to Possible Cause 5 Problem is solved Call the AT amp T Helpline In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer Maintenance and Customer Support C 3 Problem 3 Trouble Making Outside and Inside Calls Trouble could be You hear a dial tone but it con tinues as you try to dial You hear a dial tone and it cuts off when you dial but the line does not ring You hear nothing 4 Using Recall Feature Has No Effect 5 Using Recall Feature Disconnects Call 6 Calls are Answered Automatically A call rings once on a line and the line button light shows red steady as though it was answered Possible Cause 1 Someone changed your Outgoing Call Restriction Do This Find out were you able to make a call without any trouble before If You were able to call on the phone before and no one changed your Outgoing Call Restrict
70. II Centrex Communications System Release 1 PARTNER Installation and Use Copyright 1991 AT amp T AT amp T 518 455 330 All Rights Reserved Issue 1 Printed in U S A November 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission FCC Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will have to correct the interference at his or her own expense For additional FCC interference registration and repair information see Appendix E of this book Trademarks MLS 34D MLS 12D MLS 12 MLS 6 MLC 6 and SYSTIMAX are trademarks of AT amp T PARTNER Magic on Hold MERLIN and PagePac6 are registered trademarks of AT amp T ESSX is a registered trademark of Bell South Corporation CENTRON is a registered trademark of U S West
71. Mode 723 to set secondary lines at all System extensions to no ring this setting means that when a call comes in on a secondary line the lights next to the line button flash but the call does not ring The user at the covering extension must press the line button to answer the call Do Not No change No change required Program on a lighted button on an Disturb required MLS or MLC model phone only LE When the feature is on calls do not E ring at the extension but callers o 1 hear ringing The lighted button shows when Do Not Disturb is on This option is only recommended when all calls for an extension are covered by a user at another extension Privac No change No change required Program on a lighted button on an Feat M required MLS or MLC model phone only to o Lz allow the person at the extension to turn Privacy on and off This allows the person at the extension to control when others who share a line can join in on a call Customizing Your System 4 9 Call Coverage with Answering Machines Personal answering machines are a call coverage option that can be used alone or combined with other call coverage solutions An answering machine can be combined with a telephone at any extension using a bridging adapter as described on page 2 5 With this setup an answering machine covers all ringing calls on an extension on both primary and secondary lines For more details on connecting
72. NSION See Doorphone 1 Extension DIAL 605 DIAL an extension jack number 12 15 18 21 24 27 30 33 DOORPHONE ALERT EXTENSIONS Identifies up to 5 extensions to be signalled by a doorphone identified using proce dures 604 or 605 When a person uses the doorphone it signals all alert exten sions at the same time If the alert extension is an MLS model phone the call signals with a unique ding dong sound to distinguish it from other calls DIAL 606 DIAL an extension jack number except a doorphone extension 1 Not an alert Y 2 Doorphone 1 alert 3 Doorphone 2 alert 4 Doors 1 and 2 PRESS Next Item to select another extension up to 5 alert extensions per doorphone SMDR RECORD TYPE Identifies the type of calls a call reporting device should record For each call the equipment controller records the date and time call duration extension jack number dialed number and type of call DIAL 608 DIAL is All calls OUO t calls only DIAL SMDR TOP OF PAGE Notifies the equipment controller that the printer has been aligned to the top of a new page The controller responds by printing The call report page header DALs0 ecc v Factory Setting Programming Reference 5 13 System Speed Dial Programming Reference From the MLS display phone at extension jack 10 or 11 you can store up to 60 telephone numbers as System Speed Dial numbers
73. Once System Speed Dial numbers have been stored any user can dial a number automatically by pressing Feature a 2 digit code from 20 79 NOTE In addition each extension can store up to 20 Personal Speed Dial numbers 80 99 for the private use of the user at the extension see page 5 15 for programming instructions TO REMOVE A SPEED DIAL NUMBER from the MLS display phone at extension jack 10 or 11 only PRESS Featwe 0 0 to enter program mode PRESS Feature DIAL the 2 digit code 20 to 79 for the System Speed Dial number to be removed PRESS mic To remove another Speed Dial number repeat the last three steps PRESS Feature 0 0 to exit program mode TO PROGRAM A SYSTEM SPEED DIAL NUMBER from the MLS display phone at extension jack 10 or 11 only PRESS Feature 0 0 to enter program mode PRESS Feature DIAL a 2 digit code 20 to 79 DIAL the dial out code if applicable and the telephone number up to 20 digits including special functions see Entering Special Characters in Speed Dial and Auto Dial Numbers below To mark a number which overrides dialing restrictions dial x before the telephone number To program another Speed Dial number or to change a number repeat the last three steps PRESS Feature 0 0 to exit program mode IMPORTANT If you program 911 or other emergency numbers as Speed Dial numbers and want to
74. S or MLC model feature button telephone that enables you to access an equipment feature simply by pressing that button Inside call A call made from an extension inside the Centrex system to another extension inside the Centrex system using the Centrex extension number Using Telephones 6 1 Intercom call Outside call Primary line Secondary line Standard phone A call that is made using the intercom button on an MLS or MLC model telephone to call another system extension without tying up primary Centrex lines A call made from outside the Centrex system to an extension within the Centrex system or from inside the Centrex system to a number outside the Centrex system If your Centrex system uses a dial out code usually a 9 you must dial it before you dial an outside telephone number The main Centrex line assigned to an extension generally used to place and receive all calls for that extension When a caller dials a phone number the call rings immediately at the extension where the line is assigned as a primary line unless line ringing is changed to let a user at another extension screen calls on the line See also Secondary line A line assigned to an extension for call coverage purposes generally with delayed or no ringing When a call comes in on the line it rings first at the extension where it is assigned as the primary line only if there is no answer does it ring at the extension where it is
75. SS left intercom DIAL the extension jack number to ring the extension when the button is pressed or x plus the extension jack number to voice page the extension when the button is pressed Programming 5 15 Prevents the phone from ringing callers hear ringing except intercom callers who hear a busy signal This feature is recommended only if someone else answers calls for your extension PRESS a programmable button with lights PRESS Feature 0 1 EXCLUSIVE HOLD Prevents other extensions that share a line from picking up calls placed on hold PRESS a programmable button PRESS Feature 0 2 TOUCH TONE ENABLE Lets users with rotary lines use phone Services such as Bank by Phone that require touch tone digits After the user presses Touch Tone Enable all numbers dialed during the call are sent as touch tone digits PRESS a programmable button PRESS Feature 0 8 RECALL Sends a timed switchhook flash over the phone line This lets the user access Centrex services while on a call PRESS a programmable button PRESS Feature 0 3 SAVE NUMBER REDIAL Saves a telephone number into temporary memory if user presses the button before hanging up the call Pressing the Save Number Redial button then redials the number even after intervening calls NOTE This feature can be programmed onto more than one button PRESS a programmab
76. See Chapter 7 for advice on setting up these industry standard devices to wor effectively with your system Setup Decisions If you are a new user read Chapters 1 3 4 and 6 to familiarize yourself with the features provided by your equipment controller to learn how to program the equipment controller and individual phones and to learn how to handle calls Chapter 3 explains how your equipment controller complements Centrex services providing a variety of features that support Centrex capabilities and making it easy for you to access Centrex features Chapter 4 helps you make decisions about customizing the premises equipment to use additional features and capabilities provided by your equipment Chapter 6 provides call handling instructions for standard phones and for MLS or MLC model phones Programming Chapter 5 gives step by step instructions for all of the programming procedures for your premises equipment You can use the information in this chapter as a reference to help you carry out your decisions about customizing your premises equipment Making Changes If you need to reprogram the premises equipment or individual extensions see Chapter 5 Programming Reference or the Programming Quick Reference pages at the back of this book If you are adding equipment to your system see Chapter 2 Installing the Equipment Chapter 5 Programming Reference and Chapter 7 Using Auxiliary Equipment Trai
77. Station Message Detail Recording or SMDR night service operation speed dialing line access restrictions and many others Power failure operation with standard phones allowing you to make and answer calls during a power failure while retaining programmed equipment settings for up to four days An optional Uninterruptible Power Supply or UPS is also available to allow full equipment operation during a power failure If you use equipment that rebroadcasts music or other copyrighted materials you may be required to obtain a license from a third party such as ASCAP or BMI Or you can purchase a Magic on Hold device from AT amp T that does not require you to obtain such a license 1 6 Overview Premises Equipment Figure 1 3 shows an equipment controller and MLS and MLC model telephones connected to it A brief description of each component follows the figure EQUIPMENT CONTROLLER covers not shown 206 Module Circuit Breakers Primary Expansion Carrier Main Circuit Carrier Breaker 206 Modules 1 z EK 23 m N E CZ NN fr x M ENG Main Circuit Breaker 400 Modules Expansion Processor Module Primary Processor Module Line Jacks Line Jacks Power Indicators LEDs PAGE Jack SMDR Jack Extension Jacks 206 modules only Fare MUSIC ON HOLD Jac f p d A L for RCA phono plug P d Expan
78. ace provided in these columns if applicable Using Intercom Features Using the Intercom on MLS and MLC Model Telephones As an alternative to placing inside calls with Centrex extension numbers users can place inside calls to other extensions in the system using an Intercom button on MLS and MLC model phones Using an intercom button in this way enables users to keep their primary lines free for calls This means while a user is waiting for an important call on his or her primary line the user can make calls to others in the system Consider the following issues before you decide to use intercom calling m People who make intercom calls must know the extension jack numbers for the extensions they call in addition to the Centrex extension numbers they use normally Some equipment features also require extension jack numbers or line jack numbers m People using standard phones normally cannot make intercom calls although they can receive them If however no lines are assigned to the standard phone it defaults to intercom only In that case it can be used to place and receive intercom calls but it cannot access Centrex lines and will be restricted to calling extensions within your system m Users cannot access Centrex services including Transferor Conference while on an intercom call m Recall disconnects an intercom call If you choose to make intercom calling available to the people in your company y
79. ake an announcement in zone 1 press 2 for zone 2 press 3 for zone 3 press 4 for zones 2 and 3 press 5 for zones 1 and 3 press 6 for zones 1 and 2 press 7 for all zones b Speak into the handset If your phone does not have loudspeaker paging programmed on a button 1 Lift the handset 2 Press Intercom 3 Dial 7 2 4 If you have a PagePac6 speak into the handset 5 If you have a PagePac6 Plus a Press 1 to make an announcement in zone 1 press 2 for zone 2 press 3 for zone 3 press 4 for zones 2 and 3 press 5 for zones 1 and 3 press 6 for zones 1 and 2 press z for all zones b Speak into the handset On a Standard Phone This equipment feature is not available on a standard phone unless the standard phone is designated as a Hotline phone with the paging system as the alert extension f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Using the Message Light For instructions on turnin MLC model phones q the message light on and off at specified extensions on MLS and see Appendix B Using Intercom Features Using Telephones 6 17 ee Using Night Service If your premises equipment uses Night Service with a System Password users can enter
80. alling out on rotary lines with standard touch tone phones For example if users dial slowly and calls are not completed or are connected to wrong numbers lengthen the timeout Use only if the Dial Mode 201 for at least one line is set to rotary DIAL 108 DIAL 1 4 seconds 2 8 seconds v 3 12 seconds get out of the Centrex xyxtem to place an outside call Dial 106 Dial the digit for the code 0 9 needed to call out v 9 VY Factory Setting Troubleshooting procedure see 5 10 Programming Reference TO CYCLE THROUGH AVAILABLE SETTINGS PRESS Next Data or Prev Data TO RETURN TO DEFAULT SETTING PRESS Remove RESET LINE ASSIGNMENTS Resets line assignments to what they were when the premises equipment was first started up all lines are assigned to the phone connected to extension jack 10 so that a receptionist can view line activity and cover lines and every other extension connected to the equipment controller is assigned a single primary line To assign additional lines to an extension or to remove a line assigned to an extension use Line Assignment 301 DIAL 722 J Sets extension jacks 11 33 so that only the E 1 extension s primary line under the bottom leftmost programmable button on an MLS or E 1 MLC model phone rings any other lines 2 assigned to this extension will not ring unless E j you use Line Ringing t
81. ample January 3 1992 is entered as 010392 DIAL 101 DIAL the date in MMDDYY form SYSTEM DAY Sets the day of the week to appear on display phones MLS 34D and MLS 12D DIAL 102 DIAL 1 Sunday v 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday SYSTEM TIME Sets the time to appear on display phones MLS 34D and MLS 12D Enter four digits in 24 hour military notation from 0000 for 12 midnight to 2359 for 11 59 p m for example 8 15 a m 0815 System displays times as a m or p m DIAL 103 DIAL the time in HHMM form military PBX DIAL OUT CODE This procedure identifies the digit you dial to NOTE Procedures 399 609 722 723 and 728 shown below in dashed boxes are skipped when SYSTEM RECALL TIMER DURATION The Recall feature sends a timed signal switchhook flash to the Centrex system to which your premises equipment is connected This setting changes the length of the signal in 25 millisecond msec increments For example 01 25 msec 80 2000 msec Factory setting is correct for most equipment Change the factory setting only if Using Recall drops calls shorten the time Using Recall has no effect i e no dial tone lengthen the time DIAL 107 DIAL two digits to set the length of a switchhook flash 01 to 80 V 18 450 msec ROTARY DIALING TIMEOUT Change the factory setting only if you have trouble c
82. ard touch tone or rotary phones to the equipment controller for Power Failure Operation During a power failure MLS and MLC model phones will not work because they require power to operate However if standard phones are connected to extension jacks 10 16 22 or 28 they can place and answer calls on lines at line jacks 01 07 13 or 19 respectively Connect a standard phone to one or more of these extensions either alone or combined with an MLS or MLC model phone If you combine a standard phone and an MLS or MLC model phone on one extension you may want to turn off the standard phone s ringer during normal use 2 4 Installing the Equipment Expansion Carrier Hotline Phones A Hotline phone should be a standard phone not an MLS or MLC model phone but can ring any type of phone You can specify one alert extension for each Hotline phone and you can install multiple Hotline phones if you wish A Hotline phone only requires connection to an available extension jack with no Centrex line assigned to the extension To simplify programming we recommend installing Hotline phones and doorphones on the ast available extension jacks on the last installed 206 module in the equipment controller if the last module in the equipment controller is a 206 module with no corresponding 400 module the last four extension jacks will not have Centrex lines assigned to them by default Auxiliary Equipment There area variety o
83. ation REN outside line jack 0 9A per line jack a Jack type RJ11C s Loop start lines Extension a Ringing voltage 5VDC 140 VDC peak to peak trapezoidal wave shaping Jack 35 to 38 Volt talk battery a Ringing frequency 20 Hz The two devices combined on an extension o ack can be an MLS or MLC model phone with a standard device or two standard devices Do NOT connect two MLS or MLC model phones to the same extension jack If a device lists two RENS use the higher number when adding up Specifications D 1 PAGE J ack Draws current on inner wire pair a Provides contact closure on outer wire pair 600 ohm impedance SMDR J ack 1200 baud 8 data bits 2 stop bits a No parity 355A or 355AF adapter required Environmental Mount on a wall at least 2 feet 0 6 meters from the floor wall mounting required Requirements Locate within 5 feet 1 5 meters of the network interface jacks and an electrical outlet not Equipment controlled by a switch using supplied 7 foot 2 1 meter cords Controller 7 Mount the Expansion Carrier at least 6 and not more than 24 away from the Primary Carrier Operating temperature 32 to 104 F 0 to 40 C not in direct sunlight a Humidity 1596 9096 noncondensing a For proper ventilation and easy replacement of modules provide at least 6 2 34cm clearance at the top and sides and 2 feet 0 6 meters at the front and bottom of the control unit a Lo
84. ations devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller This section presents several ways that you can set up fax machines to work with your equipment controller It includes instructions for programming and Using Auxiliary Equipment 7 1 using a Fax Management button in order to check the status of a fax machine and transferring calls to a fax machine extension Using Fax Machines Fax Management Feature On an MLS or MLC model phone you can program a button with a light to serve as a Fax Management button The light next to this button can tell you when the fax machine is in use when it is available or when it is not answering for example when it is out of paper Programming for Fax Management To program a Fax Management button first identify the fax machine extension jack using the Fax Machine Extensions 601 procedure see page 5 13 Then you can program an Intercom Calling button with the extension jack number where the fax machine extension is connected to the equipment controller using the instructions for One Touch Intercom Calling on page 5 15 Using the Fax Management Button The light next to the Fax Management button shows what is happening at the fax machine see Table 7 1 Table 7 1 Fax Management Button Light Patterns Li
85. ature programming 5 168 CCCs using 10 0 0 Secondary line dialing restricions 4 10 4 15 O ringing 1 5 5 8 0 Setup decisions auxiliary equipment button down daan CL C call coverage 4 3 ERATE call reporting device SMDR 4 changing configuration dialing restrictions 4 15 setupdecisions 4 24 Cid SMDR Record Type procedure 4608 4 24 5 13 SMDR Top of Page procedure 609 5 13 Speaker pagingl 14 0 0 0 0 O using j6 6 S O Speakerphone 420 description expansion processor module extension jack D 1 to Switch fabric specifications Switchhook standardphoneJ6 8 using 6 6 o Index IN 7 MENT P aV System Speed Dialing Centrex overview entering special characters parts 2 equipment feature programming System Dat proc dure 101 System Day procedure 102 System Password Night Service with using 6 18 o S T System Programming Telephone Abbreviated Ringing 305 buttons Allowed List Assignments 408 Centrex button features Allowed Phone Number Lists 407 connecting to equipment controller Automatic Extension Privac dead C 3 eee Button Down Mode 723 entering numbers into lists 4 18 call reporting device SMDR equipment button features 4 10 Calling Group Extensions 502 feature 6 8 eee Copy Settings 399 indicat
86. be connected to the extension jacks for your system Terminology The following terms are used in this chapter In addition you may wish to review the Terminology section of About This Guide which defines basic terms used throughout this guide or the Glossary which defines all terms Backplane The bottom and rear portion of the plastic housing that makes up a carrier The backplane distributes power to the premises equipment and has slots where the modules are installed Carrier Molded plastic housing made up of a backplane and cover which holds the equipment controller modules Your configuration contains at least the primary carrier and can be expanded to include an expansion carrier Combination An extension that has two devices connected to it using a extension special connector called a bridging adapter Combination extensions can connect two industry standard devices or an industry standard device and an MLS or MLC model phone but not two MLS or MLC model phones Installing the Equipment 2 1 Equipment Controller Expansion carrier Expansion processor module Extension jack Extension jack number 400 Module Line jack Line jack number Network interface jack Premises equipment Primary carrier The AT amp T product that you purchased as part of your system This product consists of a group of modules that connect Centrex lines coming into your building to the extensions in your system
87. be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch See also Equipment feature button and Programmable button Telecommunications equipment other than MLS and MLC model telephones that can be connected to the equipment controller Auxiliary equipment includes industry standard devices that can connect directly to the public telephone network such as standard phones or fax machines as well as devices that require the interface provided by the equipment controller such as a loudspeaker paging system An arrangement that lets a receptionist or a person at another extension answer a call when the dialed extension is busy or not answered Call coverage may be provided centrally by a receptionist using default equipment settings locally by a person at another extension requiring secondary line assignments or using Centrex coverage services such as call forwarding or voice mail In addition answering machines may be installed at key extensions to take messages when a person is not available to take calls An AT amp T proprietary phone that can be wall mounted outside your office or in a lobby to allow visitors to alert up to five system extensions by pressing a button The doorphone includes a speaker and microphone to allow two way conversation between the doorphone and the phone that answers A feature provided by your equipment controller as opposed to a service provided by
88. belled button sheet on the phone as in Step 3A above Installing the Hardware 2 11 Connecting and Testing Telephones 1 To connect a phone plug the mod ular telephone mounting cord into a modular wall jack or directly into a 206 module extension jack If you are con necting a standard phone and its mounting cord is loose use an AT amp T D2R mounting cord instead To install two phones or other devices on a single extension jack see Figure 2 2 on page 2 5 2 Test the telephone for proper op eration To test the power and lights on a MLS or MLC model phone press and hold the button for five seconds Before releasing the z button lift the handset All lights should light the ringer should sound and on the MLS 12D or MLS 34D phones only a test pattern should appear on the display If not call the Helpline Replace the handset the phone is now in normal operating mode Connecting Doorphones and Hotline Phones 1 Hotline Phone A To install a Hotline phone insert the modular telephone cord into the last available extension jack on the last installed 206 module B Route the cord as for other line and extension cords See Chapter 5 for instructions on programming a Hotline phone extension 2 Doorphone A To install an AT amp T doorphone insert the modular plug into the last available extension jack on the last installed 206 module B Route the cord a
89. by phone service requires you to enter a password before the account number To program a Speed Dial number to call the bank at 555 7898 include a stop for manually entering the password and continue with the bank account number 679 556 88 enter 5 5 5 z 1 a1 2 2 uic e Lz1 o 1 a a a a Touch Transfer T Sends touch tone digits over a rotary line to electronic equipment such as an answering machine or Tone bank computer Enable Example Your system is connected to rotary lines but you want to call an answering machine at 555 3454 to retrieve messages Since the answering machine requires touch tones enters 5 5 5 3 4 2 4 Transfer All digits pressed during the rest of the call are sent as touch tones 5 14 Programming Reference Telephone Programming Reference Centralized Telephone Pr ramming Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions Line Ringing must be programmed from an MLS display phone at extension jack 10 or 11 using Centralized Telephone Programming all other features can be programmed on an MLS or MLC model phone at the user s extension see Extension Programming Jon next page Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 TO START PROGRAMMING PRESS Feature 0 0 PRESS System Program PRESS System Program PRESS
90. cate in an area free of excess moisture corrosive gases dust and chemicals Electrical a 10 Watts 35 BTUs hour per 400 module normal and peak power consumption Specifications 65 Watts 225 BTUs hour per 206 module during normal operation a 100 Watts 350 BTUs hour per 206 module during peak power consumption 4 Amps peak current at full controller capacity processor modules and four 206 modules a 4 day memory backup 96 hours Electrical 90 130 VAC 50 60 Hz 3 prong outlet separate ground separately fused at 15 Amps Requirements Outlet must not be controlled by an on off switch a Grounding to comply with Underwriters Laboratories UL 1459 A An insulated rounding conductor that is not smaller in size and equivalent in insulation material and thickness to the grounded and ungrounded branch circuit supply conductors except that it is green with or without one or more yellow stripes is to be installed as part of the circuit that supplies the premises equipment B The grounding conductor mentioned in item A is to be connected to ground at the service equipment C The attachment plug receptacles in the vicinity of the premises equipment are all to be of a grounding type and the grounding conductors serving these receptacles are to be connected to earth ground at the service equipment Requirements for Installation of a telephone or other standard tip ring device in another building requires the Out of Building following
91. ch Centrex line is connected to the equipment controller by plugging one end of the telephone line cord into one of these jacks and the other end into a line jack on a 206 or 400 module O Expansion Cable The expansion cable connects the primary processor module to the expansion processor module 2 6 Installing the Equipment o E Pp 9 9 Extensions This example shows MLS and MLC model phones and industry standard devices connected to the extension jacks in the equipment controller by way of the building s inside wiring Extension Jack 10 These devices are connected MLS 34D Display Phone Typically the receptionist on extension 10 called the primary programming extension has an MLS 34D phone AT amp T 267F2 Bridging Adapter This adapter permits the connection of two devices in this example a standard touch tone phone and an MLS 34D phone on one extension jack This is called a combination extension You cannot connect two MLS or MLC model phones Standard Phone The MLS 34D phone on extension jack 10 will not work during a power failure therefore the receptionist can use the standard phone D Extension Jack 11 MLS 34D Display Phone Another MLS 34D is connected to extension jack 11 or the backup programming extension You can program the premises equipment from this extension while the phone at extension jack 10 is free to handle calls NOTE An MLS 34D or MLS 12D is required for progra
92. ctions on programming a u TSI Pickup Group 3 Dial amp plus the two digit extension jack number of the ringing extension Ifyou are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Using Intercom Features B 3 J oining a Call On an MLS or MLC Model Phone To jon an outside call using Direct Line 1 Dial intercom 6 8 and the two digit Pickup line jack number The line you are joining need not be assigned You can program Privacy onto an MLS or to your phone If it is a steady red light at the MLC model phone to keep users at other line button indicates a call in progress ions from joining a call on your phone see X ag page 5 16 Also Automatic Extension Privacy 2 Lift the handset to speak page 5 11 can be centrally programmed for an You are now joined with the call You can extension to prevent users at other extensions tell when someone has joined your call from joining calls You cannot put a joined call on because the lights next to the line button hold change to alternately flashing red and green If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference D
93. ctly too short 1 Hold Disconnect Time is programmed incorrectly too long 2 Telephone company does not send hold release signal Date day and time do not display properly 1 MLS or MLC model phone is plugged into wrong jack of bridging adapter 2 Wrong cord and wrong bridging adapter used to connect standard phone Do This Change the Hold Disconnect Time 203 from short to long See page 5 11 Change the Hold Disconnect Time 4203 from long to short See page Call your telephone company to find out whether they send a hold release signal Re enter the date day and time using System Programming 101 31102 and 103 on Plug into the corre jack see page 2 5 Unplug the bridging adapter from the wall jack then unplug the MLS or MLC model phone from the adapter plug it into the wall jack If Calls on hold are not disconnected Calls on hold are still disconnected or Hold Disconnect Time was already set to long Abandoned calls on hold disconnected Abandoned calls on hold still do not get disconnected or Hold Disconnect Time was already short If they do not or if they do but the problems still exists The display works The display still does not work The MLS or MLC model phone works properly The problem remains The MLS or MLC model phone works properly The problem remains Then The pr
94. d MLC model telephones Premises equipment Standard phone System About This Guide Telephone services that your local telephone company provides from a Central Office CO located outside your business premises including Centrex lines connected to the equipment controller and the features available on those Centrex lines Your telephone company may call Centrex by another name The total block of Centrex lines you subscribe to all or some of which may be connected to the equipment controller for your system together with the Centrex services associated with those lines See also Premises equipment and System The AT amp T product that you purchased as part of your system This product consists of a group of modules that connect Centrex lines coming into your building to the extensions in your system The equipment controller also provides equipment features A feature provided by your equipment controller as opposed to a service provided by Centrex The AT amp T telephones that you purchased as part of your system These telephones are specifically designed for use with the equipment controller Models include the MLS 34D telephone MLS 12D telephone MLS 12 telephone MLS 6 telephone and MLC 6 telephone The AT amp T equipment controller and the MLS and MLC model telephones that you purchased as part of your system plus all other telecommunication devices that are connected to your equipment contr
95. d as the primary line only if there is no answer does it ring at the extension where it is a secondary line See also Primary line SMDR Station Message Detail Recoding See Call reporting Speed dialing A feature that lets a user dial a telephone number quickly by dialing a short code Standard phone An industry standard touch tone or rotary phone such as you might have in your home Some standard phones include special feature buttons for frequently used calling functions Station Message Detail Recording SMDR See Cal reporting System Your premises equipment in combination with the Centrex lines that are connected to your equipment controller and the Centrex services that are available on those lines See also and System manager The person in your business who is responsible for managing your system including equipment programming System Programming Designates the way the premises equipment works for your business on a system wide basis System Programming requires an MLS 34D or MLS 12D phone and must be done from extension jack 10 or extension jack 11 E T Telephone Programming Customizes ringing or adds special dialing features for extensions to meet the needs of individual users Telephone Programming can be done either centrally or from the user s own extension 206 module The AT amp T equipment component that contains jacks for connecting up to two Centrex lines and up to six extensions to
96. d with the call If an MLS or MLC model phone joins a xtension Privacy page call on a standard phone there is a can be centrally pro You can tell when someone has joined momentary break in the call on the grammed for an extension to your call because the lights next to the standard phone prevent other extensions from line button change to alternately flashing joining calls You cannot put red and green a joined call on hold To join a call on a line that is not assigned to your MLS or MLC model phone see Appendix B If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Forwarding a Call For instructions on forwarding a call from an MLS or MLC model phone see Using Intercom Features 6 16 Using Telephones Loudspeaker Paging To make an announcement over a loudspeaker paging system You can use any AT amp T paging system If you have a paging system other than a PagePac6 or PagePac6 Plus follow the manufacturer s instructions On an MLS or MLC Model Phone If your phone has a programmed button for loudspeaker paging 1 Lift the handset 2 Press the programmed button 3 If you have a PagePac6 speak into the handset 4 f you have a PagePac6 Plus a Press 1 to m
97. dard phone but may be available from Centrex To enter a System Password to overide equipment dialing restrictions See page 5 12 for programming instructions for MLS and MLC model phones You cannot use a System Password on an MLC 6 phone Before lifting the handset or turning on the speaker 1 Press Hola 2 Enter the System Password The password overrides all equipment dialing restrictions but not Line Access Restriction 302 The System Password will not appear on display phones The password is in effect until you hang up This equipment feature is not available on a standard phone but a password may be available from Centrex 6 18 Using Telephones Using Auxiliary Equipment Contents Terminology 7 1 Fax Machines 7 1 m Using Fax Machines 7 2 Fax Management Feature 7 2 Transferring a Call to the Fax Machine 7 2 Using the Fax Machine s Notify Feature 7 3 7 3 m Setting Up Fax Machines Restricting Dialing from a Fax Machine m Single Fax Machine m Sendand Receive Fax Machines Answering Machines m Modem for Placing Calls Onl Credit Card Scanners Call Reporting Devices SMDR m Serial Printers m Call Accounting Devices 7 3 7 3 7 4 7 5 7 6 7 6 m Send and Receive Modem 7 6 7 7 7 7 7 8 7 8 7 9 7 9 Using Auxiliary Equipment 7 i There are many ways to set up auxiliary equipment the setup you choose depends upon your needs and the number of
98. del phone program a button with lights as an Intercom Calling button for the fax extension jack number for each fax extension to be monitored Label the Intercom Calling button appropriately for example FAX 1012 NIGHT SERVICE BUTTON Programs a button to turn Night Service on and off Option 3 assigns Night Service to a button of the MLS display phone at extension jack 10 If a System Password is programmed you must enter it to turn Night Service on or off DIAL 503 DIAL 1 Assigned to standard button 2 Not assigned v 3 Select button and then press a programmable button If you use Option 3after a Night Service button has been assigned the Night Service button moves from the old button to the new button overriding any MUSIC ON HOLD Activates and deactivates the MUSIC ON HOLD jack When active and an audio Source is connected to the jack and turned on callers on hold hear music or recorded messages DIAL 602 1 Active v 2 Not Active previously programmed feature on that button NIGHT SERVICE GROUP EXTENSIONS Assigns an extension to the Night Service Group When Night Service is on lines set to no ring or delayed ring in the Group change to immediate ring and if a System Password has been programmed people in the Group can only dial emergency and Marked System Speed Dial numbers DIAL 504 DIAL an extension jack number DIAL 1 Assigned to group 2
99. dentify the services you have on your Centrex system then see Chapter 4 for more information on equipment features you may want to add to your system Centrex services are supplied by your local telephone company see the Centrex documentation provided by your local telephone company for more specific information on the services available with your system Also be aware that the names of services may vary depending on the supplier You can use the System Planner to record the services available on each line in your system NOTE Many Centrex services are accessed by pressing the switchhook on a standard phone then dialing a Centrex feature code On an MLS or MLC model phone however use the Recall feature to send a timed switchhook flash and then dial the Centrex feature code see Chapter 5 for instructions on programming the Recall feature on a button and Chapter 6 for instructions on using the Recall feature Pressing the switchhook on an MLS or MLC model phone disconnects the current call instead of sending a switchhook flash Table 3 1 Examples of Popular Centrex Services Name Description Abbreviated Lets users call another Centrex extension by dialing a short code or Centrex Extension Dialing extension ID Call Detail Records calling statistics for each Centrex line reports are sent periodically Recording from the telephone company Busy Call Forwarding When a caller gets a busy signal forwards the call from th
100. doorphone call can then use his or her phone to speak to the visitor outside the office You can install two doorphones if you need them If you install two doorphones they each have a different signal at MLS model phones Example You can install a doorphone outside your building entrance or in the hallway outside your suite to allow visitors to signal telephones inside the office when the receptionist is not there and the front door is locked To set up doorphones m Connect the doorphone to the last available extension jack on the equipment controller m Use Line Assignment 301 to remove the primary line assignment from the doorphones extensions m Use the Doorphone Extensions 604 and 605 procedures to identify the extensions on which doorphones are installed Customizing Your System 4 23 m Use Doorphone Alert Extensions 606 to identify up to five extensions that will be signalled by a doorphone when the doorphone button is pressed m Make sure the doorphone extension is not in the Pickup Group 501 Calling Group 502 Night Service Group 504 or Hunt Group 505 See Call Reporting Centrex may provide call reporting and accounting services However if you do not subscribe to this service you can install call accounting devices and printers that allow you to print call reports To get a better idea of the call reporting capabilities available with your premises equipment see Reporting Device
101. dure 605 Door hone Alert Extensions procedure 606 Emergency Defines a list of numbers that Page 5 12 Phone can be dialed by any ystem Programming procedure 406 Numbers extension regardless of equipment dialing restrictions Does not circumvent Centrex dialing restrictions Exclusive Prevents other extensions that Page 5 16 Hold share the same line from elephone Programming picking up a call on hold Fax Identifies a fax machine Page 5 13 Machines extension System Programming procedure 601 Group Rings all extensions in a Page 5 13 Calling Calling Group ystem Programming alling Group Extensions procedure 502 Page 5 16 elephone Programming Group Pages all extensions in a Page 5 13 Paging Calling Group over their ystem Programming MLS model phone speakers B ng dup Extensions procedure 502 age 5 elephone Programming Group Picks up any ringing call for a Page 5 13 Pickup pickup group ystem Programming Pickup Group Extensions procedure 501 Page 5 16 elephone Programming Hotline Lets the user at an extension Page 5 13 ring another extension or the ystem Programming procedure 603 loudspeaker paging system automatically simply by lifting the handset of the Hotline phone Intercom Lets users who have MLS or Page 5 15 Also see Appendix B Calling MLC model telephones make calls within the system using the Intercom buttons on their phones so at they do not tie up their primary lines Last Redials the la
102. e Detail Recording SMDR Call Viewing An equipment feature that allows users to monitor call activity at system extensions by observing the lights on a one touch Intercom Calling button See also Intercom Calling button Calling restriction A feature available from your Centrex system or from the equipment controller that lets you control telephone use at specific extensions Carrier Molded plastic housing made up of a backplane and cover which holds equipment controller modules Your configuration consists of at least the primary carrier and can be expanded to include the expansion carrier Centralized Telephone Programming A method of telephone programming that lets you program individual extensions in the system from an MLS 34D or MLS 12D phone at extension jack 10 or extension jack 11 Centralized Telephone Programming is an alternative to Extension Programming Glossary GL 1 Centrex Telephone services that your local telephone company provides from a Central Office CO located outside your business premises including Centrex lines connected to the equipment controller and the featues available on those Centrex lines Your telephone company may call Centrex by another name Centrex extension number A short code or Centrex extension ID that can be used to dial another extension within the Centrex System Typically this is the last digits of the Centrex telephone number Centrex system The total block of
103. e busy line to a designated number Call Forwarding When a caller gets no answer within a designated number of rings forwards No Answer call from the unanswered line to a designated number Call Forwarding Forwards all calls to a number specified by the user when the feature is Send All Calls activated User may be able to specify an inside or outside number Call Hold Puts a call on hold so that the user can place another call on the same line Call Pickup Lets a user dial a code to pick up a call ringing at any extension in the pickup group Call Waiting When an inside caller gets a busy signal the caller can dial a code to send a call waiting tone to the dialed extension The party dialed can then pick up the call or hang up when finished with the current call the waiting call rings Another form of Call Waiting supplies a call waiting tone whenever a call E in on a busy line the caller does not have to dial a code to send the signal Conference Lets a user speak with several parties at the same time Dial Out Code Requires that users dial a code usually 9 before dialing an outside number If a dial out code is required this code should be programmed for the premises equipment using the PBX Dial Out Code 106 procedure See page 5 10 Using the Equipment 3 5 ema e Direct Connect Lets the user at a designated extension dial another extension automatically by lifting the handset on a
104. e continuous property The equipment controller supports the AT amp T IROB protector which provides coverage over a distance of 3 000 feet for standard phones and 1 000 feet for MLS and MLC model phones For installation instructions refer to the booklet packaged with the IROB protector Overview 1 11 1 12 Overview Speakerphones provide hands free two way operation of a phone without lifting the handset Combining a speakerphone with an MLS model phone or a standard phone on an extension in a conference room or office is an inexpensive way for several people at a meeting to conference with other parties The equipment controller supports the AT amp T S203 speakerphone MLS model phones have built in speakers but they are designed for individual not group use Repertory dialers allow you to store frequently used numbers for one touch dialing Auto Dialing If a user needs many Auto Dial numbers a repertory dialer can be combined on an extension with an MLS or MLC model phone or standard phone Headsets allow users to hold private hands free conversations A headset is a combination earphone and microphone worn on the head useful for receptionists salespeople or others who need to have their hands free while talking on the phone AT amp T offers several compatible headsets Handsets for the hard of hearing are designed for users who need even more amplification than is provided by the volume controls on MLS and MLC model
105. e date of the call is shown in mm dd yy format where mm is the month dd is the day and yy is the year The equipment controller uses the date set with the System Programming procedure System Date 4101 m Time The time of the connection is shown in hh mm format where hh is the hour and mm is the minute The equipment controller uses the time set with the System Programming procedure System Time 103 and is shown in 24 hour military time m Called Number For an outgoing call this is the dialed number first 15 digits only or the speed dial code of a Marked System Speed Dial Number preceded by an F For an incoming call IN appears in this field Centrex inside and outside calls are reported A character prints as the last digit of a dialed number if the called party hangs up before the originator or a prints if the number of digits dialed exceeds the 15 digits that the Called Number field can hold m Duration The duration of the call is shown in hh mm ss format where hh is the hour mm is the minutes and ss is the seconds m Line Number This is the line jack number of the line that was used to make or receive the call m Station Extension In general this is the extension jack number of the extension that answered or placed the call For calls forwarded using the equipment Call Forwarding feature see Appendix B the extension jack number identifies the extension that answered the forwarded call Con
106. e is assigned to extension jack X Use Line Assignment 301 if necessary 2 Set Automatic Extension Privacy 304 for extension X to assigned 3 Use Fax Machine Extensions 601 to designate extension jack X as a fax extension 4 Remove extension X from all Calling Groups 502 all Pickup Groups 501 the Night Service Group 504 and all Hunt FAX Groups 505 5 Set Line Ringing for line A on extension X to immediate ring On all other extensions set line A to delayed ring or no ring EQUIPMENT CONTROLLER Primary Line A Figure 7 1 Single Fax Machine Send and Receive Fax Machines If your business has high volume fax traffic you can set up two fax machines one that only sends and the other that only receives For example in Figure 7 2 there are two fax machines Fax 1 is the send machine fax 2 is the receive machine The number for primary line B is published as the fax number When you want to send a fax just lift the handset of fax 1 Incoming fax calls on the fax line are answered automatically by fax 2 If a fax comes in on a line other than line B you can transfer the call to fax 2 see Transferring a Call to fhe Fax Machine on page 7 2 If you have programmed a Fax Management button you can monitor the status of the fax machine see Fax Management ature on page 7 2 Pri To Program EA Procedure Fax 1 Ext X Fax 2 Ext Y Line Assignment 30
107. e is out Expansion cable not properly connected Expansion carrier not receiving power Do This Make sure the controller s power cord is plugged securely into the wall outlet Also make sure all circuit breakers plastic pop up tabs shown legure talon page 1 7 are in the ON position pushed down To see circuit breakers remove the controller s cover Test the outlet by plugging in an ap pliance like a lamp or radio Make sure that the modules are paired so that a 206 module is installed before each 400 module If the modules are not in the right order reinstall them see page 2 9 If several LEDs are out try reseating the leftmost module of the ones with the ligh out sce page 2 9 Check the LEDs on the front of the modules If a single green LED is out try reseating the module in the carrier see Check the connection Make sure the cable is secure at both ends Make sure the power cord is plugged into the wall outlet and all circuit breakers are in the ON position Power up the expan sion carrier first then the primary carrier LEDs light and the trouble is gone LEDs light but the trouble remains LEDs do not light LEDs are flashing The appliance does not work The appliance works LEDs light The problem remains LEDs light The problem remains LEDs light The problem remains The LEDs light The problem remains The LE
108. e know a message is waiting To turn off the message light 1 Press the button programmed with the Message Light Off feature See page 5 16 for instructions on programming this feature onto a button of an MLS or 2 Dial the extension jack number MLC model phone Turns off the message light on another MLS or MLC model phone If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Using Intercom Features B 5 Maintenance and Customer Support Maintenance Your equipment controller and MLS and MLC model phones are designed to provide trouble free performance without any special maintenance procedures To reduce the risk of accidental damage m Keep the equipment modules in an area free of dust smoke and moisture and do not block the air vents by placing objects on top of the controller m Do not place telephones near a heating duct radiator or other heat source and do not drop or expose them to excessive shock or vibration m Unplug the telephone if its cord is damaged if liquid is spilled into it or if its housing becomes cracked or otherwise damaged m Toclean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry quickly
109. e used in one of two ways m Dial the code manually For example to use Last Number Redial on an MLS or MLC model phone dial Feature 0 5 m Putthe feature onto a programmable button on an MLS or MLC model phone so that you can use it with a single touch NOTES 1 Do Not Disturb and Privacy cannot be dialed manually They must be programmed onto a lighted button 2 Equipment features are not available on standard phones Equipment Feature Do Not Disturb Prevents your phone from ringing Outside and inside callers hear ringing intercom callers hear a busy signal Exclusive Hold Prevents a person at any other extension from picking up your held call To Use Manually Not available Dial Feature 0 2 to put the call on hold To retrieve it press the line button on which the call is held To Use Programmed on a Button sles XL Press the button to es turn Do Not Disturb on press it again to turn if off Use the button like a switch when the light is on Do Not Disturb is on Press the button to put the call on hold To retrieve it press the line button on which the call is held Recall While on a call use this feature in place of a switchhook flash to access Centrex services Recall disconnects an intercom call Save Number Redial After it is saved the number can be rediale different number until you save a r manually Saves a telephone number
110. e when trying to retrieve calls left on hold DIAL 203 DIAL a line jack number DIAL 1 Long 450 msec v 2 Short 50 msec PRESS Next item to program another line AUTOMATIC EXTENSION PRIVACY Prevents other extensions with the same line from joining a call on the specified extension You can also use this proce dure to prevent users from interrupting calls on an extension with a fax machine or modem Privacy can also be pro grammed on a button for manual use see DIAL 304 DIAL an extension jack number DIAL 1 Assigned 2 Not assigned PRESS Next item to program another extension ABBREVIATED RINGING Determines how calls ring at an extension when the extension is busy on a call ona different line If Abbreviated Ringing is on and you are busy on a call the call rings once the green button for the line continues to flash until you answer the call or the caller hangs up DIAL 305 DIAL an extension jack number DIAL 1 Active 1 ring v 2 Not Active repeated ringing Y Factory Setting Troubleshooting procedure see Appendix C specified extension PRESS Next Item to program another DIAL 302 extension DIAL an extension jack number COPY SETTINGS E DIAL a line jack number Copies following settings from one DIAL 1 No Restriction v extension to another 2 Outgoing Only 302 Line Access Restriction 3 Incoming Only 4 No Access l
111. eans the person or FAX machine at the extension is making or answering a call Feature Line Button Button Line is busy green if your Feature is phone is busy red if a person on at another extension is busy on the line HER a EENNNNEEXXY long on long off Alternating Red Green Flash mnm HENEEN NENNEN red on green on Wink D nn om long on short off Flutter short on short off Broken Flutter short on off long off Appears at both extensions in a joined call Extension idle not in Line is idle not in use use Feature is off Green if an intercom call is coming in from the extension or the A call is ringing on the line Green flash means a call is ringing at your extension Red flash means a call is FAX machine ringing on the line but not at extension is calling your extension you A call is on hold When green the call is on hold at your extension when red at another extension Anyone with the line can retrieve the call ff Green means a call is on Exclusive Hold at your exten Sion and can only be retrieved from your extension Fax Management Fax not answering may be out of paper Applies only to Night Service Do Not Disturb and Privacy which must be programmed on a button with lights see pages and NOTE When a phone is in programming mode the lights show information about programm
112. econdary line Standard phone 1 2 Overview The AT amp T product that you purchased as part of your system This product consists of a group of modules that connect Centrex lines coming into your building to the extensions in your system The equipment controller also provides equipment features A feature provided by your equipment controller as opposed to a service provided by Centrex A programmable telephone button on an MLS or MLC model telephone that enables you to access an equipment feature with one touch simply by pressing the button See also Auto Dial button and Programmable button A destination in the system that can be dialed The location on 206 modules that allows you to connect phones or other telecommunications devices to the equipment controller An industry standard phone that includes programmable buttons or other built in features A call that is made using the intercom button on an MLS or MLC model telephone to call another system extension without tying up primary Centrex lines The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller See also System adicere s sem The main Centrex
113. ed settings See Telephone Programming Procedures on page 5 4 for details Using Telephones 6 3 Buttons and Indicators Display Dx Fe Volume i 1 1 Li 1 1 1 L Conf i v L V H 1 1 1 Line Programmable Buttons 32 with lights Primary Line Button i Intercom Buttons 2 aa 2 G m E 9 9 E t G 9 CO a as aa MLS 12D Display Programmable Buttons MLS 12 6 without lights Line Programmable Buttons 10 with lights Primary Line Button Intercom Buttons 2 MLS 12 Volume Speakerphone Cv Ca up epe HFAI Message CI The following buttons and displays appear on MLS and MLC model phones Some controls and indicators are not available on all phones Display MLS 34D and MLS 12D only Shows date day and time when phone is idle number dialed when placing a call extension jack number calling when receiving an intercom call and duration while a call is in progress When programming shows settings options and prompts Line Programmable Buttons Used for Centrex lines programmed dialing sequences such as Centrex feature codes or telephone numbers or programmed equipment features When no line is assigned the button may be programmed The MLS 34D has 32 programmable buttons the MLS 12D and MLS 12 have 16 programmable buttons 10 with lights the MLS 6 and MLC 6 phones
114. edure 4 502 4 13 5 13 Index IN 1 Calling restrictions all calls from an extension Allowed phone numbers Centrex Disallowed phone numbers equipment 4 15 outside line secondary line with password Capacity system Carrier description installation placement Central Call Coverage Centralized Telephone Programming instructions Centrex 3 5 Conference listing 3 5 Transfer Voice Mail Combination extension definition installation Copy Settings procedure 399 Credit card scanner setup Customizing the system programming procedures 5b 10 setup decisions 4 1 o 1 O IN 2 Index ais Changing equipment settings poblem C 6hdC 7 1 1 1 1 1 using 6 9 to Conferencecaling 3 6 6 16 d D Daily operation vi 1 1 1 Default line assignments 3 3 4 5 lineringing 3 3 4 b y Delayed ringing i b Desk mounting an MLS model telephone Dial Mode procedure 201 Dial tone intercom B 2 LJ MLS and MLC model phones 6 2 Dia outcode 3 7 Dialing restrictions all calls rom an extension 5 12 Allowedphonenumbers 5 12 Centrex Disallowed phone numbers equipment outside line secondary line with password Direct Line Pickup feature answering a call with joningacallwith B A
115. el phone the number is actually stored in the equipment controller m The feature phone s hold button does work but the call is held at the phone itself Other phones connected to the equipment controller will not be signalled that your line is on hold it appears as a busy line Combination Extensions A combination extension is an extension with two devices connected either two standard devices or an MLS or MLC model phone and a standard device but not two MLS or MLC model phones For instructions on how to install a combination extension see Figure 2 2 on page 2 5 The following are examples of useful combination extensions m MLS or MLC model phone plus standard telephone for power failure backup on extension jacks 10 16 22 and 28 m MLS or MLC model phone plus answering machine m MLS or MLC model phone plus fax machine m MLS or MLC model phone plus tip ring headset m MLS or MLC model phone plus an external alert such as a bell or chime Using the telephones in a combination extension is fairly simple The main thing to understand is that the two telephones share a single extension in the same way several home telephones share a single number An MLS or MLC model telephone works like it always does and a standard telephone works like it always does when connected to the equipment controller Only one phone or device can be used at a time unless you want to join the two on a single call the same way two people
116. ension Normally if a call comes in when you are on the phone the call will ring at your phone only once but the light next to the line button will continue to flash To have incoming calls keep ringing even when you are busy on another call set Abbreviated Ringing to not active setting applies to all lines assigned at that extension Line Ringing Sets the primary line for immediate ring sets secondary lines for delayed ring after about 20 seconds If a line should not be answered by the receptionist set to no ring If the receptionist should answer all calls on a line set ringing for that line to immediate ring At each extension sets the primary line for immediate ring If the receptionist should answer all calls on a particular user s line set ringing for that line to delayed ring or no ring at the user s extension Default settings for premises equipment Centrex Call Coverage Centrex Call Coverage uses Centrex services such as call forwarding or voice mail to provide coverage for unanswered calls To set up Centrex Call Coverage remove all secondary lines from the receptionist s phone the phone connected to extension jack 10 You may also wish to program the codes for Centrex coverage services onto programmable phone buttons to provide one touch access to those services Table 4 2 shows the settings you should change to switch from Central Cal
117. ension within the Centrex system or from inside the Centrex system to a number outside the Centrex system If your Centrex system uses a dial out code usually a 9 you must dial it before you dial an outside telephone number The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller See also Centrex system A telephone button that can be set up to access a feature On MLS and MLC model phones programmable buttons can be used as Auto Dial buttons for one touch dialing of Centrex feature codes or telephone numbers or equipment feature buttons An equipment feature that sends a timed switchhook flash to let you access a Centrex service Use Recall only on an outside or inside call using Recall on an intercom call disconnects the call Centrex Line Assignments and Ringing Your local telephone company provides a block of Centrex lines that are used with your telephones When you connect these lines to your equipment controller and supply electrical power the controller automatically assigns one Centrex line to each extension The only exception is the phone connected to extension jack 10 which is assigned all of the line
118. entrex Services m Storing Centrex Feature Codes on Auto Dial Buttons m Storing Phone Numbers on Auto Dial Buttons 3 1 3 2 ingi 3 3 3 3 3 5 i 3 6 i 3 7 3 7 Using the Equipment with Centrex Services Overview This chapter explains how your premises equipment works in conjunction with your Centrex services The following topics are discussed m Line assignments and ringing m Line and extension numbering m Popular Centrex services m One touch access to Centrex services When you have installed your premises equipment as described in the equipment controller sets up your system using default or factory settings to work smoothly with your Centrex services For example the controller automatically distributes the Centrex lines connected to your equipment controller assigning a primary line to each system extension and sets all primary lines for immediate ringing This means that anyone inside or outside the Centrex system can dial an extension directly simply by dialing the phone number See Primary and Secondary Lines on page 1 5 for more details NOTE This guide describes only the operation of your premises equipment for information on Centrex services see the Centrex documentation provided by your local telephone company If you wish to change the defaults described in this chapter see Chapter 4 for information on the options that are available or Chapter 5 for equipment programming
119. ers 1 Lift the handset You hear the Centrex dial tone 2 Dial the Centrex extension number To voice page another extension on your system You can voice page MLS model phones only To use this feature if the extension number is not programmed on a button see To ring all extensions in a Calling Group See page 5 13 for instructions on setting up a Calling Group See page for instructions on programming Group Calling onto a button on MLS or MLC model phones 1 Lift the handset 2 Press the button programmed with the Centrex extension number you want to call 3 After the beep start talking Your voice is heard on the speaker at the paged MLS model phone Press the button rogrammed with this feature or follow teps 1 through 3 below 1 Lift the handset 2 Press intercom You hear the intercom dial tone 3 Dial z and a group number 1 4 All non busy extensions in the group ring This equipment feature is not available on a standard phone This equipment feature is not available on a standard phone but your Centrex system may allow you to ring Centrex calling groups f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Using Telephones 6 13 On a Standard Phone On an MLS
120. ess loudspeaker paging with one touch install an MLS or MLC model phone at the user s extension and program a button with the feature code for loudspeaker paging see To set up paging to MLS model phones m install MLS model phones in locations where you want employees to hear voice paging announcements m To setup group paging first use Calling Group Extensions 502 to assign extensions to Calling Groups Exclude extensions with fax machines Hotline phones doorphones or other auxiliary equipment from Calling Groups You can set up as many as four Calling Groups m Program paging buttons on MLS or MLC model phones so that people can easily page groups or individuals Program these features onto buttons so that users will not have to remember group numbers or extension jack numbers See page 5 16 for programming information Optional Features for Premises Equipment In addition to the features you have available through Centrex you can use equipment features to support your company s call handling This section discusses some of the most useful features for a complete listing see Table 4 6 on page 4 25 Programming instructions are in Chapter 5 Night Service The Night Service feature allows you to change the way a group of extensions operates after normal business hours When Night Service is turned on all incoming calls will ring immediately the extensions in the Night Service Group 504 even if Line Ringing for those
121. extensions is set for delayed ring or no ring during normal daytime use For Night Service to work properly all lines should be assigned to the extensions in the Night Service Group Example The security guard at Company X has a standard single line phone with all of the lines for the company assigned to it The secondary lines are set to no ring so that the guard only receives calls on the primary line for the extension during the day When Night Service is on however all lines ring immediately at the security desk to provide backup call answering when there is no one available in the office shows the programming settings that must be entered to set up Night Service The first column shows the name of the programming procedure or function System Programming procedures include the procedure number in parentheses for example Line Assignment 301 The remaining columns show the required and optional settings for Night Service Customizing Your System 4 13 If you wish to restrict calling from Night Service Group extensions use System Password 403 to specify the system password If a password is programmed users in the Night Service Group must enter it before dialing outside telephone numbers or Centrex extension numbers with some exceptions described on Intercom calls can be made without using Service on or off A System Password cannot be entered from a standard phone or from an MLC 6 cordless phone t
122. f Equipment Dialing Restrictions Table 4 5 summarizes the equipment dialing restrictions and permissions showing how they can be combined in a variety of ways to customize an extension s dialing privileges This table assumes that at least one Centrex line is assigned to the extension for which you are creating dialing restrictions 4 20 Customizing Your System Settings that restrict an extension s access to a specific Centrex line Settings that restrict an extension s dialing once it gets a line Table 4 5 Dialing Restrictions and Permissions NOTE Emergency numbers Marked System Speed Dial Numbers Allowed Phone Numbers and numbers dialed using the System Password override all dialing restrictions if a user has access to a Centrex line to place the call e of Example Setting for Line Setting for Setting for Restrictions Access 2 Outgoing Call Disallowed Allowed Restriction Restriction Phone Number Lists Permissions 302 401 404 405 Extension Can only Example The No access for No changes No changes needed monitor eal receptionist s phone that line needed activity an has the boss p up held private line so the calls on a receptionist can see ecific when the boss is on entrex line the line and can cannot place pick up calls the or receive boss has put on calls on the hold line Can onl Example A line is Incoming only No changes No changes needed
123. f ways to set up fax machines modems and answering machines to work with the equipment controller See Chapter 7 for advice on using this equipment To connect a telephone and a fax on the same extension see Combination Extensions below m Doorphones You can connect up to two proprietary doorphones to the equipment controller Like Hotline phones doorphones only require connection to an available extension jack with no Centrex line assigned to the extension To simplify programming we recommend installing doorphones and Hotline phones on the ast available extension jacks on the last installed 206 module in the equipment controller if the last module in the equipment controller is a 206 module with no corresponding 400 module the last four extension jacks will not have Centrex lines assigned to them by default m Call Reporting Devices You can connect a call accounting device to the SMDR jack on the primary processor module for recording call activity See Call Reporting Devices SMDR on page 7 7 for more information m In Range Out of Building Protectors Installing phones in a different building from the equipment controller requires AT amp T In Range Out of Building IROB protectors to prevent damage due to lightning installation instructions are included with the protector Combination Extensions You can connect a standard device such as a standard phone or a fax machine on an extension by itself or you can u
124. form SYSTEM DAY DIAL 102 1 Sunday v 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday DIAL MOD DIAL 201 DIAL a line jack number 01 24 DIAL 1 Touch Tone v 2 Rotary PRESS Next Item to program another HOLD DISCONNECT TIME DIAL 203 7 Saturday DIAL a line jack number 01 24 V DIAL 1 Long 450 msec v SYSTEM TIME 2 Shon 50 nese DIAL 103 PRESS Next Item to program another line DIAL the time in HHMM form military PBX DIAL OUT CODE DIAL 106 DIAL 0 9 v 9 V RECALL TIMER DURATION DIAL 107 DIAL two digits to set the length of a switch hook flash 01 80 Vv 18 450 msec ROTARY DIALING TIMEOUT DIAL 108 seconds seconds v seconds ip 5 1 DIAL 722 DIAL 723 DIAL 1 Not Active v l 2 Active 20 digits and special functions PRESS m for Stop Dialing PRESS How for Pause PRESS spx for Recall To remove the number DIAL the 2 digit code PRESS mic To leave programming mode TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS Next Procedure or Prev Procedure NOTE Procedures 399 609 722 723 and 728 shown below in dashed boxes are skipped when cycling Troubleshooting procedures are shown with the symbol LINE ASSIGNMEN DIAL 301 DIAL an extension jack number 10 33 To remove a
125. ge purposes Secondary lines generally use delayed ringing when a call comes in on a line it rings first at the extension where the line is assigned as a primary line only after about 20 seconds does it begin ringing at an extension where it is assigned as a secondary line Likewise when a user picks up the handset to make an outgoing call the extension s primary line is selected automatically A secondary line is selected automatically only to answer an incoming call if the call is already ringing at your phone when you pick up the handset All lines are automatically assigned to the first phone connected to the equipment controller but only the line assigned to the bottom leftmost line button on the phone is primary All of the other lines assigned to the extension are secondary lines This default line arrangement provides Central Call Coverage for more information about this and other call coverage options see NOTE Secondary lines assigned to an extension are used as primary lines at other extensions To avoid tying up another user s primary line callers who have secondary lines should always use their own primary lines to make outgoing calls Overview 1 5 Features and Capabilities Your equipment controller supports the following features to complement your Centrex services Multiple line assignments permitting more flexible call coverage For example the equipment controller automatically assigns all lines to the first
126. ge numbers Other comments Please use other side if necessary Submitted by optional Name Return to Company A Sherwood Address AT amp T 99 Jefferson Road Room 2A 25 E Parsippany NJ 07054 eis FAX 201 887 6898 ate Please be advised that AT amp T reserves the right to use your suggestions without any obligation to compensate you for those suggestions Glossary ET A Auto Dial button A programmable telephone button that lets you dial a series of digits simply by pressing that button An Auto Dial button can be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch See al so Equipment fests toner rogans Auxiliary equipment Telecommunications equipment other than MLS and MLC model telephones that can be connected to the equipment controller Auxiliary equipment includes industry standard devices that can connect directly to the public telephone network such as standard phones or fax machines as well as devices that require the interface provided by the equipment controller such as a loudspeaker paging system Backplane The bottom and rear portion of the plastic housing that makes up a carrier The backplane distributes power to the premises equipment and has slots where the modules are installed Backup programming extension A second extension from wh
127. ght Pattern Indicates Off Fax idle Red broken Fax trouble The fax machine is not answering flutter If broken flutter occurs because the fax machine is out of paper refill the paper The light clears the next time the fax machine transmits or receives a call If the machine takes longer than four rings to answer the light shows fax trouble when the fax machine does answer the light changes to fax busy steady red Red Steady Fax busy The fax machine is busy making or answering a call Green flash Fax calling The green flash indicates that the fax machine extension is calling you Transferring a Call to the Fax Machine In order to transfer calls to a fax machine first make sure it is set up as a Centrex extension with its own primary line There are two situations where you would want to transfer a call to your fax machine m You might answer an outside call and hear a fax machine signaling A fax signal is a single beep sequence beep beep beep If you hear this you should transfer the call immediately to the fax machine extension using the fax machine s Centrex extension number 7 2 Using Auxiliary Equipment m You might be on a call where the person to whom you are speaking has a fax machine connected to his or her phone and wants to fax you something You can receive the fax by transferring the call to the fax extension Tell the other party to wait until he or she hears the fax tone before pressi
128. h 400 module provides four line jacks but no extensions Notice that each 400 module is installed to the right of a 206 module 4 Primary Processor Module The primary processor module manages the components connected to the equipment controller The following auxiliary equipment jacks are on the processor module PAGE A loudspeaker paging system plugs directly into this modular jack The premises equipment is compatible with any AT amp T paging system including the AT amp T PagePac6 Plus shown here a SMDR A call accounting device or printer connects to this jack using an AT amp T 355A or 355AF adapter AT amp T s 572 serial printer is shown here MUSIC ON HOLD An AT amp T Magic on Hold System is connected to this jack to provide custom ized music and messages for callers on hold Other types of audio equipment including a CD player cassette player or stereo receiver can be connected with an audio cord and RCA phono plug 8 Expansion Processor Module The expansion processor module extends the primary processor module s management capabilities to the modules in the expansion carrier 6 Line Jacks All four jacks on each 400 module and the top two jacks on each 206 module connect to Centrex lines T Extension Jacks Inside wiring for telephones and other telecommunications equipment connects to the bottom six jacks on each 206 module Network Interface Jacks These jacks provide access to Centrex lines Ea
129. he modules are installed in the right order If they are pull out the main circuit breakers reseat the leftmost module of the ones that were out then push in the main circuit breakers If the lights are still out call the Helpline Installing the Hardware 2 9 Connecting Lines and Extensions 555 1343 555 1344 555 1345 e 555 1346 Network Interface Jacks 1 Test for dial tone at the network interface jacks before connecting Centrex lines Connect a standard touch tone phone to the first network interface jack Lift the handset and listen for dial tone Repeat for each network interface jack If there is no dial tone contact your local telephone company before continuing 4 Test the lines Plug an MLS or MLC model phone into extension jack 10 Press the line buttons for each Centrex line and listen for the dial tone 2 10 Installing the Hardware 3 Connect the free end of each telephone line cord to the appropriate network interface jack 2 A Connect the telephone line cords to the line jacks on the 206 and 400 modules starting with the top line jack on the leftmost 206 module B Route each cord through the hook on the front of the module then through the slot between the module and the base of the backplane Leave at least two feet of slack in cords to allow for easy replacement of modules see Replacing a Module jon page
130. he number of times a call rings at the answering machine s extension before the machine answers is set atthe answering machine itself Set Line Ringing for the answering machine extension according to your needs If the machine should answer all calls set Line Ringing to immediate ring If the answering machine is a backup set Line Ringing to delayed ring If you set Line Ringing for delayed ring and the line assigned to extension jack X is also assigned to other extensions as a secondary line adjust the answering machine to answer on the sixth or seventh ring so that it does not answer calls before someone else can no co Using Auxiliary Equipment 7 5 Modems There are two ways to use modems with your premises equipment as described below Modems can connect directly to an extension jack without an adapter Modem for Placing Calls Only A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services This setup which lets you dial out but not receive calls is shown in Figure 7 4 Note that the 267F2 bridging adapter and telephone are optional and can be used if you want the terminal to share an extension with a phone To use the modem follow the modem manufacturer s instructions To Program 1 If the primary line for extension jack X is assigned to any other extension as a Bridging PC secondary line set Automatic Extension Adapter Mod Privacy
131. he password see Table 4 4 Programming for Night Service pendix B The password must be entered to turn Night Procedure Setting at Extension J ack 10 Setting for Night Service Group Extensions Line Assignment 301 No change required Assign the lines that may ring at night or all lines to the extensions you wish to include in the Night Service Group Night Service Button 503 Program the Night Service button on any lighted eee button on the LS 34D or MLS 12D display phone Whether or not you are using a central receptionist the Night Service button can only be on the telephone connected to extension jack 10 Press the SHUT to turn Night Service on or off No change required Night Service Group Extensions 504 Speed Dialing No change required Assign extensions to the Night Service Group Centrex may provide speed dialing for some or all of your Centrex lines However you can store additional numbers using the Speed Dialing feature available with your premises equipment Speed Dial numbers are outside telephone numbers or Centrex extension numbers that a user can dial automatically by pressing Feature and a two digit code NOTE The Speed Dial numbers available with your premises equipment can be dialed only from MLS and MLC model phones System Speed Dialing You can program frequently dialed phone numbers such as suppliers repair services c
132. his button to determine when the fax machine is in use available or not answering Feature phone An industry standard phone that includes programmable buttons or other built in features 400 module The AT amp T equipment component that contains jacks for connecting up to four Centrex lines to the equipment controller EE H Hotline phone A standard phone that rings another extension automatically when the handset is lifted Industry standard device A telephone or other telecommunications device that can be connected directly to the public telephone network See also Standard phone and Proprietary device Inside call A call made from an extension inside the Centrex System to another extension inside the Centrex System using the Centrex extension number Intercom call A call that is made using the intercom button on an MLS or MLC model telephone to call another System extension without tying up primary Centrex lines Intercom Calling button A programmable button on which an extension jack number is stored to enable one touch dialing of a system extension without tying up primary lines See also Call Viewing and L Line jack The location on 206 and 400 modules that allows you to connect Centrex lines to the equipment controller Line jack number The number assigned to each line jack on a 206 or 400 module Line jack numbers run consecutively from 01 through 24 for a two carrier configuration
133. hone Programming can be done either centrally see Centralized or from the user s own extension see System Programming Procedures In general you can program the premises equipment in one of two ways m Direct Method With this method you access a programming procedure by dialing the code for that procedure m Cycle Method With this method you cycle through the procedures in numerical order by pressing Next Procedure or Prev Procedure see the programming overlays on Mes EI ae method is best for programming the premises equipment for the first time or for changing a series of related settings NOTE You can be talking on the phone while you program This is useful if you need to talk with someone at the AT amp T Helpline about programming However you must call before you enter programming mode and you must use the handset to talk not the speaker and microphone Review the following two procedures before you start to program as they may facilitate your programming task m Button Down Mode 2723 adjusts ringing for all phones connected to your equipment controller Designed for people who are accustomed to 1A Key systems this feature causes incoming calls on secondary lines to flash but not ring To pick up a call a user must press the line button This prevents users from accidentally answering incoming calls on secondary lines when they are trying to place calls on their primary lines Only the receptionist s
134. ial the Centrex feature code 2 Dial the Centrex feature code If the feature code is programmed on a You can press the programmed button button press the button instead if you are using a feature phone While active on a call While active on a call 1 Press a button programmed with Recall 1 Press the switchhook or dial Feature 0 2 2 Dial the Centrex feature code 2 Dial the Centrex feature code You can press the programmed button If the feature code is programmed on a if you are using a feature phone button press the button instead If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Placing a Call You can place a call by dialing a phone number or Centrex extension number See the Centrex documentation provided by your local telephone company for dialing instructions In some instances you can also place intercom calls For information on placing intercom calls see Append i There are also several ways to speed dial a number that has been stored in your telephone or in the equipment controller Note that Centrex may provide dialing restrictions for limiting access to certain calls on each Centrex line In addition to these restrictions your equipment controller can be programmed to further control telephone use at specific extensio
135. iates each line jack numbered consecutively from 01 through 24 with a specific extension jack numbered consecutively from 10 through 33 Each Centrex line is the primary line for the phone at the corresponding extension Refer to Form B in the System Planner which records how your phone numbers are assigned to system extensions Placement of Carriers and Modules m Carriers You will be installing either one or two carriers depending on the number of lines you have see Capacity on page 1 8 If you are going to install the expansion carrier plan to install it to the right of the primary carrier Install the backplane s within five feet of the network interface jacks and a grounded 110 VAC electrical outlet not controlled by a switch If you are installing two carriers both must be plugged into the same power outlet In addition when you mount the backplane s on the wall leave at least six inches of clearance at the top and sides and two feet at the front and bottom m Modules To install modules follow the rules below Install the primary processor module in the center slot of the primary carrier If you are installing the expansion carrier install the expansion processor module in its center slot The first leftmost slot in each carrier must contain a 206 module Do not skip slots when installing 206 and 400 modules A 400 module must be installed to the right of each 206 module except the last 400 module which ca
136. ich they are assigned If you wish to customize the restrictions for a line that is assigned to more than one extension use the System Programming Line Access Restriction 302 procedure to limit a particular extension s access to a Centrex line For example you may wish to set an extension s secondary lines to incoming only This prevents the person at a covering extension from making outgoing calls on another user s primary line The following options are available for Line Access Restriction m No restrictions m Incoming only The person at the extension can receive but not place calls on the line If you restrict a line on an extension to incoming calls only the user cannot get a dial tone on that line m Outgoing only The person at the extension cannot receive calls on the line but can place calls m No access The person at the extension can see the status of the line by looking at the lights next to the line button join a call and pick up a held call However the user at the extension cannot place or receive calls on the line For programming instructions for Line Access Restriction 302 see page 5 11 Restricting Dialing for All Lines at an Extension The Line Access Restriction procedure controls an extension s access to a line Once an extension has access to a line what it can dial is controlled by Outgoing Call Restriction Disallowed Phone Number Lists and if a System Password is defined Night Service These
137. ich you can program premises equipment using the phone connected to extension jack 11 on your equipment controller See also Primary programming extension Button Down Mode A system wide setting that causes incoming calls on secondary lines to flash but not ring A user must press the line button down to pick up the call This feature enables the equipment to imitate the way lines ring at extensions on key telephone systems like the 1A Key System ae C Call coverage An arrangement that lets a receptionist or a person at another extension answer a call when the dialed extension is busy or not answered Call coverage may be provided centrally by a receptionist using default equipment settings locally by a person at another extension requiring secondary line assignments or using Centrex coverage services such as call forwarding or voice mail In addition answering machines may be installed at key extensions to take messages when a person is not available to take calls Call record A line of information on a call report that includes data fields such as call type date time called number and call duration See also Call report Call report A page of information that begins with a header and lists incoming and outgoing calls to and from your business on a line by line basis See also Call record Call reporting A feature that provides records of call activity Call reporting is also referred to as Station Messag
138. ies of digits simply by pressing that button An Auto Dial button can be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch Telecommunications equipment other than MLS and MLC model telephones that can be connected to the equipment controller Auxiliary equipment includes industry standard devices that can connect directly to the public telephone network such as standard phones or fax machines as well as devices that require the interface provided by the equipment controller such as a loudspeaker paging system Telephone services that your local telephone company provides from a Central Office CO located outside your business premises including Centrex lines connected to the equipment controller and the features available on those lines Your telephone company may call Centrex by another name A short code or Centrex extension ID that can be used to dial another extension within the Centrex system Typically this is the last digits of the Centrex telephone number The total block of Centrex lines you subscribe to all or some of which may be connected to the equipment controller for your system together with the Centrex services associated with those lines Overview 1 1 Equipment Controller Equipment feature Equipment feature button Extension Extension jack Feature phone Intercom call Premises equipment Primary line Programmable button S
139. ignal can be included as the first character stored on the button SAVE NUMBER REDIAL PRESS a programmable button PRESS Feature 0 4 LOUDSPEAKER PAGING PRESS a programmable button PRESS left intercom 7 0 GROUP CALLING PRESS a programmable button PRESS left intercom z DIAL a Calling Group number 1 4 LAST NUMBER REDIAL PRESS a programmable button PRESS Feature 0 5 GROUP PAGING PRESS a programmable button PRESS left intercom x Zz DIAL a Calling Group number 1 4 PRIVACY Ci p PRESS a programmable button with lights PRESS Feature 0 Z EXTENSION HUNT GROUP p 5 16j For ringing the first available extension PRESS a programmable button PRESS left intercom 7 z TOUCH TONE ENABLE PRESS a programmable button PRESS Feature 0 8 z lz DIAL a Hunt Group number 1 6 For paging the first available extension PRESS a programmable button PRESS left intercom x Z Z DIAL a Hunt Group number 1 6 MESSAGE LIGHT ON p 5 16 PRESS a programmable button PRESS Feature 0 9 ONE TOUCH INTERCOM CALLING PRESS a programmable button PRESS left intercom DIAL the extension jack number to ring the extension when the button is pressed Or x plus the extension jack number to voice page the extension when the button is pressed NOTE This feature is not recommended for most systems If Centrex Hun
140. ildcard appears as on the telephone display For example if you want to prevent users from placing calls to any numbers beginning with 202 212 222 232 242 252 262 272 282 and 292 you can enter each number in a separate list entry or you can combine them into one 4 18 Customizing Your System entry by entering 2 Hold 2 into your list using the wild card for the middle digit The examples below show how you would enter telephone numbers for a Disallowed List including both normally dialed numbers and numbers with wildcards m Specific Telephone Numbers Dial the telephone number directly For example to prevent calls to the local number 555 5678 press 5 5 5 5 6 2 4 m All Telephone Numbers in One Area Code The following list entries prevent calls to the 900 area code wm List 1 Toll Call Prefix required 1900 Prevents direct dial calls to area code 900 0900 Prevents operator assisted calls to area code 900 w List 2 Toll Call Prefix not required 900 Prevents all calls to area code 900 NOTE The entries you must make to restrict toll calls differ depending on the setting for the Toll Call Prefix 402 procedure This setting tells the equipment controller whether a 0 or 1 is required when you make toll calls Make sure the Toll Call Prefix is set correctly for your dialing area If it is not entries on the Disallowed and Allowed Lists may not be handled properly m A
141. ine appears on button but you can use line only to pick up a held call 401 Outgoing Call Restriction PRESS Next item to program another line 31405 Disallowed List Assignments To program another extension 408 Allowed List Assignments PRESS Next Procedure Prev Procedure enter a 501 Pickup Group Extensions new extension jack number and 502 Calling Group Extensions repeat above steps 504 Night Service Group Extensions 505 Hunt Group Extensions 601 Fax Machine Extensions DIAL 399 DIAL a source extension jack number DIAL target extension jack number H 303 Display Language 304 Automatic Extension Privacy 305 Abbreviated Ringing Programming Reference 5 11 System Programming Reference System Programming changes settings for the system as a whole or for individual lines or extensions You can also use System Program ming to set up dialing restrictions define groups and set up optional equipment Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 TO START SYSTEM PROGRAMMING PRESS Feature o 2 PRESS System Program PRESS System Program TO END SYSTEM PROGRAMMING TO USE A SPECIFIC PROCEDURE DIAL and the three digit procedure code Example 1 0 1 for System Date TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS Next Procedure or Prev Procedure TO CYCLE THROUGH
142. ing at any covering extension for example at the receptionist s phone so the person at the covering extension can monitor calling activity at covered extensions by looking at the Intercom Calling buttons Since Call Viewing requires buttons with lights for each extension covered an MLS 34D MLS 12 or MLS 12D phone is recommended for this function Customizing Your System 4 11 Paging Example A person at a covering extension who screens another extension s calls may need an Intercom Calling button for the covered extension possibly with voice paging to announce calls and visitors The lights beside the Intercom Calling button show when the covered extension is busy To program an Intercom Calling button see page 5 15 Two equipment features enable you to page system extensions For ease of use you should store these features on the programmable buttons of MLS or MLC model phones so that a user can page a phone or group of phones simply by pressing the programmed button The following types of paging are available m Paging over an optional loudspeaker paging system which may be connected to the equipment controller You access the loudspeaker by dialing an equipment feature code which can be programmed onto a button on an MLS or MLC model phone m Paging over MLS model phones which have built in speakers provides an inexpensive alternative to a loudspeaker paging system By dialing the appropriate feature code y
143. ing Telephone Numbers into Lists on page 4 18 For programming information see After you create the Disallowed Lists use the Disallowed List Assignments 405 procedure to assign one or more of the lists to a specific extension m Night Service with a System Password defined restricts calling on Centrex lines by all extensions in the Night Service Group Night Service with or without a password also causes after hours calls to ring immediately at the extensions in the equipment Night Service Group regardless of Line Ringing during normal day operation See page 4 13 for details on Night Service Overriding Dialing Restrictions The following programming procedures provide ways to override all equipment dialing restrictions except those imposed by Line Access Restriction the extension must have access to a Centrex line m Emergency Phone Number List 406 defines a list of up to ten numbers that can be dialed from any extension in the system A typical Emergency number is 911 For information on entering telephone numbers into lists see Entering Telephone Numbers into Lists on page 4 18 For programming information see NOTE A variety of factors influence the effectiveness of dialing restrictions Avoid putting 800 numbers in your Emergency List If you need to allow restricted users to dial 800 numbers put those numbers in an Allowed Phone Number List see Customizing Your System 4 17 m Marked Sy
144. ing system via 4 Centrex lines a No more than one MLS or MLC model PAGE jack on primary processor phone per jack module a 1 audio source via Music on Hold For programming an MLS display phone jack on primary processor module must be connected to extension jack 10 or RCA phono plug required 11 a 1 call reporting device via SMDR jack on primary processor module 855A F adapter required 2 doorphones 2 extension jacks Dimensions Primary Proc Mod 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 lbs or 1 8 kgs and Weights Exp Proc Mod 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 Ibs or 1 8 kgs approx 206 module 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8cm 4 5 lbs or 2 0 kgs 400 module 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 lbs or 1 8 kgs s Backplane amp cover 12 D x 19 H x 11 W or 30 5 x 48 3 x 27 9 cm 5 5 lbs or 2 5 kgs a MLS 34D phone 9 H x 10 W or 24 6 x 13 5 x 25 4 cm 2 9 lbs or 1 3 kgs s MLS 12D phone H x 6 75 W or 24 1 x 12 7 x 17 1 cm 1 8 lbs or 0 8 kgs 1 MLS 12 phone H x 6 75 W or 24 1 x 12 7 x 17 1 cm 2 0 Ibs or 0 9 kgs s MLS 6 phone H x 6 75 W or 24 1 x 12 7 x 17 1 cm 2 1 lbs or 1 0 kgs 1 MLC 6 phone A 7 W or 23 9 x 8 6 x 17 8 cm 2 6 lbs or 1 2 kgs Switch Fabric Full digital nonblocking Local Phone FCC registration number U S AS5 USA 61630 KF E Company DOC registration number Canada 230 3756 Inform
145. ings properly First make sure the standard device in the combination is plugged into the correct slot on the 267F2 bridging adapter eeka 2 5 If the extension still does not work unplug the adapter from the wall jack Unplug the phone cord from the adapter and plug it into the wall jack Use Line Assignment 301 to assign line to new extension The ringer functions properly Trouble still appears The phone works The phone does not work The problem remains Problem is in optional device the equipment is okay Go to Possible Cause 3 Problem is with the other device or bridging adapter Replace other device If the problem persists call the AT amp T Helpline Call the AT amp T Helpline Call the AT amp T Helpline 1 Line is assigned to Use Line Assignment The problem Go to Possible Cause 2 Hotline or 301 to remove the remains doorphone line assignment for the extension Hotline or doorphone extension 2 Hotline or Use Hotline 603 The problem Call the AT amp T Helpline doorphone not Doorphone Extension remains programmed 604 605 and correctly Doorphone Alert Extensions 606 to program extension assignments In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer Maintenance and Customer Support C 7 Problem 16 Other Problems with Phones 17 Other Problems with the
146. installation instructions Line module 400 Includes 400 module four 7 ft line cords and instructions A A A Backplane System cover AC power cord Line cord D2R Connects 206 400 modules to network interface clear color A Specify length 7 standard length 14 or 25 ft 267F2 bridging adapter Connects two devices to one extension In Range Out of Building IROB protector 503A1 or 504A1 Required when Installing extensions in another building from the equipment controller two required per MLS model A telephone one per standard phone or device Z300A Electromagnetic Interference EMI Filter A A A Includes filter 7 ft line cord and installation instructions 360 VA Uninterruptible Power Supply A A 267C line adapter Splits two outside lines from an RJ14 network interface A A A jack so that each line has its own modular plug do not use at extension jacks 355A 355AF adapter A A Provides modular connection for call reporting device Telephone cord D8W Connects primary processor module to 355A 355AF adapter A A A A for call reporting device Specify length 7 14 or 25 ft MLS and MLC Model Telephones and Accessories dd gt td gt gt gt MLS 34D corded telephone black or white A A A A MLS 12D corded telephone black or white A A A A MLS 12 corded telephone black or white A A A A MLS 6 corded telephone black or white A A A A MLC 6 cordless telephone black or white A A
147. ion Then Go to Possible Cause 2 Local phone company is not accurately receiving the dialing signals Local phone company Centrex line is faulty Recall Timer Duration is set too short Recall Timer Duration is set too long An optional device such as a fax machine answering machine or modem answers when it should not Isolate the problem Use the telephone to make calls on different lines Then make calls on each line using different phones One at a time unplug each outside line from the 206 or 400 module inside the controller Plug each line into a standard telephone and try to make a call Increase the Recall Timer Duration 107 by 100 milliseconds See page 5 10 Decrease the Recall Timer Duration 107 by 100 milliseconds See page 5 10 Make sure the device is set to answer correctly If the device answers before it should adjust it to answer on a later ring Either set the device itself to answer on a later ring when Line Ringing for the device S line is set to immediate ring or set Line Ringing to delayed ring If the device should not answer calls turn its auto answer feature off Refer to the device s manual for instructions on turning the device s auto answer feature off You cannot make calls from one phone on all lines You cannot make calls using different phones The trouble appears on the standard phone
148. ions 601 5 13 SMDR Top of Page 609 5 13 Group Calling 5 16 Speed Dial Numbers Personal 5 15 Group Paging 5 16 Speed Dial Numbers System 5 14 Group Pickup 5 16 System Date 101 Hold Disconnect Time 203 5 11 System Day 102 Hotline 603 5 13 System Password 403 Hunt Group Extensions 505 5 13 System Reset 728 Intercom Calling One Touch 5 15 System Speed Dial Numbers Language Display 303 5 11 System Time 103 5 10 Last Number Redial 5 16 Time System 103 5 10 Line Access Restriction 302 5 11 Timer Duration Recall 107 5 10 Line Assignment 301 5 11 Toll Call Prefix 402 5 12 Line Ringing 5 15 Touch Tone Enable 5 16 5 ii Programming Reference Programming Reference Overview In Chapter 4 you prepared to customize the premises equipment and individual telephones to meet the needs of your business This chapter explains how to use programming to accomplish that There are two types of programming that you can perform m System Programming lets you customize your premises equipment to meet the needs of your business You can program the premises equipment from the MLS model display phone at either extension jack 10 or 11 allowing you to program from extension jack 11 the backup programming extension while the receptionist at extension jack 10 the primary programming extension continues to handle calls An MLS 34D phone is required for programming if your premises equipment includes any MLS 34D phones if not y
149. ions fotcommalloriextsris ons For additional information on programming and using fax machines answering machines modems or credit card scanners see Chapter 7 REN is a measure of the power it takes to ring a phone A typical home phone line handles 4 0 5 0 RENS each extension jack in your equipment controller can handle 2 0 RENs 1 10 Overview Other Devices You can connect other devices to your equipment controller but only specific models are compatible with the equipment controller See Appendix C for product ordering information Call accounting devices and printers allow the system manager to print call reports The call accounting device or printer connects directly to the primary processor module in the primary carrier See Call Reporting Devices SMDR on page 7 7 for more information m Doorphones allow visitors to alert up to five extensions at once by pressing a button on the doorphone the person who answers a doorphone call can then use the phone to speak to the visitor at the doorphone The equipment controller supports up to two proprietary doorphones which can be installed indoors or outdoors A doorphone is especially useful for providing access to offices or departments after hours For example you can install a doorphone outside your building entrance to allow visitors to alert telephones inside the building when the receptionist is not there and the front door is locked m Loudspeaker paging sys
150. is turned on 4 Phone s Line Ringing option may be programmed for no ring or delayed ring 5 Local phone company Centrex service may be the problem 1 If you are using an MLS or MLC model phone there may bea problem with the handset 2 If you are using a speakerphone there may be environmental factors that affect the performance of the speaker or microphone for example back ground noise 3 If the system is set for rotary dialing the Rotary Dialing Timeout interval is too long If equip ment is set for touch tone dialing you may have a faulty phone or cord See Problem 16 page C 8 Do This Press the volume control button to increase ringer volume or turn ringer on Turn off any Centrex features Check to see if Do Not Disturb or Call Forwarding is turned on Check to see if the phone s Line Ringing option is programmed for no ring or delaved ring Refer to page 5 15 Connect a standard telephone to the network interface jack for the line assigned to the extension and make a call to it to test ringing Remove the handset and cord and substitute a handset and cord from an MLS or MLC model phone that you have tested ee Speakerphon erformance Tips page 6 7 for suggestions on the proper use of the speakerphone Reset the Rotary Dialing Timeout Vane interval Refer to page Phone rings increasingly louder Phone still doe
151. isplay and Controls Forwarding a Call On an MLC or MLC Model Phone To forward a call Press the button programmed with the Call Forwarding feature See for instructions on programming this feature onto a button of an MLS or Enter your extension jack number MLC model phone Enter the destination extension jack Forwards any intercom inside or outside calls number from your extension to a destination extension You can use this feature from your extension or To cancel call forwarding enter your own from the destination extension extension jack number as the destination If a call comes in on a destination extension and the corresponding line is not assigned to the phone the call will come in on the intercom If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls B 4 Using Intercom Features Using the Message Light On an MLS or MLC Model Phone To turn on the message light 1 Press the button programmed with the Message Light On feature See page 5 16 for instructions on programming this feature onto a button of an MLS or 2 Dial the extension jack number MLC model phone Turns on the message light on another MLS or MLC model phone Although anyone can use this feature it is typically used by a receptionist to let someon
152. its Use this feature at the point in the call when you need touch tone signals The rest of the numbers you dial during the call will be touch tone digits Group Pickup Dial intercom 6 6 Press the button group number 1 4 Picks up an call except an intercom call ringing at any extension in a Pickup Group Group Calling Dial intercom Z Press the button f group number 1 4 Simultaneously rings all extensions in a Calling Group Group Paging Dial intercom Z Press the button roup number 1 4 Simultaneously pages all extensions in a Calling Group m mE Loudspeaker Paging Dial intercom z 0 to Press the button then make your make your onn ou to the optional loudspeaker paging system See announcement announcement Ipage 6 17 for additional instructions on using a loudspeaker paging iE Must be programmed onto a button with a light see You cannot dial these features a manually Using Telephones 6 11 Using Your Telephone The charts below explain how to handle calls with MLS and MLC model phones and standard phones When prior programming is required for MLS or MLC model phones the page number for instructions is shown in the left column Accessing a Centrex Service On an MLS or MLC Model On a Standard Phone Phone To access a Centrex While the phone is idle While the phone is idle service 1 Lift the handset 1 Lift the handset 2 D
153. l Coverage to Centrex Call Coverage The first column shows the name of the programming procedure or function System Programming procedures which determine how the equipment controller handles lines and extensions include the procedure number in parentheses for example Line Assignment 301 Telephone Programming procedures which affect the operation of individual extensions show only the name of the procedure See for more information on programming The remaining columns show the required and optional settings for this call coverage setup Customizing Your System 4 5 Table 4 2 Programming for Centrex Call Coverage Procedure Setting for Phone at Extension J ack 10 Setting For Other Extensions Line Remove all lines except the primary line No changes needed Assignment 4301 Button To provide one touch access to Centrex coverage To provide one touch features Services program the Centrex feature codes onto Auto access to Centrex Dial buttons coverage services program the Centrex feature codes onto Auto Dial buttons Local Call Coverage Local Call Coverage enables co workers to cover each others phones This coverage setup can eliminate the need for a central receptionist NOTE MLS or MLC model phones are recommended at covering extensions so that the user at a covering extension can see which line is ringing when a call comes in Figure 4 2 shows one example of how Local Call Cove
154. l place your order including AT amp T installation if you need it m AT amp T Authorized Dealers You can also buy most items from one of AT amp T s authorized dealers To find the dealer nearest you call 1 800 247 1212 m AT amp T PhoneCenter Stores Your local PhoneCenter Store carries most items To locate the nearest store call 1 800 222 3111 or see your local white pages under AT amp T PhoneCenter Store m AT amp T National Parts Sales Center This national sales center located in Denver stocks replacement parts for the equipment controller and telephones Telephone orders can be placed by calling 1 800 222 PART In Canada order these items from AT amp T Canada Eastern Canada and Ottawa 1 514 335 7200 Ontario 1 416 756 5236 Central and Western Canada 1 800 561 5165 Maintenance and Customer Support C 11 m To use Table C 1 first locate the item you want A triangle A indicates where you can obtain it SOURCE U S AT amp T AT amp T AT amp T AT amp T AT amp T Catalog Sales Sales PhoneCenter Authorized National Parts Sourcebook Office Store Dealer Sales Center 800 451 2100 800 247 7000 dia 800 222 PART Equipment Modules and Wiring Primary Processor module A A A A Expansion Processor module Line Extension module 206 Includes 206 module two 7 ft line cords two 267F2 A A A A A bridging adapters and
155. le button PRESS Feature 0 4 LAST NUMBER REDIAL Automatically redials the last telephone number dialed PRESS a programmable button PRESS Feature 0 5 PRIVACY X Prevents other extensions that share a line from joining telephone conversations PRESS a programmable button with lights PRESS Feature 0 Z iX Requires a button with lights Extension Programming MESSAGE LIGHT ON Turns on the Message light at an extension with an MLS or MLC model phone PRESS a programmable button PRESS Feature 0 2 MESSAGE LIGHT OFF Turns off the Message light at an extension with an MLS or MLC model phone PRESS a programmable button PRESS Feature 1 0 CALL FORWARDING Forwards all calls to another system extension You can use this feature at your own extension or at the extension where you want your calls forwarded PRESS a programmable button PRESS Feature 1 1 CALL PICKUP any extension Picks up a call ringing at any other extension in the system you cannot pick up an intercom call PRESS a programmable button PRESS left Intercom 6 DIAL the extension jack number GROUP PICKUP Picks up a call ringing at any extension in a Pickup Group you cannot pick up an intercom call To define the Pickup Group see System Programming procedure 501 PRESS a programmable button DIAL left intercom 6 6 DIAL the Pickup Group number 1
156. lecommunications devices connected to your equipment controller This equipment is installed at your place of business m Centrex services include the Centrex lines that are connected to the equipment controller and the features available on those Centrex lines These services which may be offered in your area under a different name such as ESSX CENTRON or Plexar must be arranged for separately with your local telephone company m System refers to the combination of premises equipment and Centrex services described above The main purpose of this guide is to provide instructions for installing programming and using your premises equipment Because the selection of services available from the local phone companies continually expands and changes to keep pace with the needs of businesses and with technological advances in the world of communications this guide does not provide detailed information about Centrex services For specific information about your Centrex services see the Centrex documentation provided by your local telephone company About This Guide v Terminology The following terms are used throughout this guide and are important for understanding how your system works In addition each chapter in this guide begins with a Terminology section that defines key terms used in the chapter All terms are also defined in the Glossary Centrex Centrex system Equipment controller Equipment feature MLS an
157. ler checks the number dialed against all the equipment dialing restrictions that apply to the extension placing the call When the number dialed passes a restriction it goes to the next one if necessary When a number violates a restriction the call is stopped and the user hears a reorder fast busy signal tone In this example the user is dialing on a line that has Outgoing Call Restriction set to local only In addition the extension has an Allowed Phone Number List that contains a 1800 entry Notice that the equipment controller keeps checking the number until it finds a valid reason to complete the call or stop it Dial 1 201 555 1212 Dial 1 800 555 1212 Emergency Number No keep checking Emergency Number No keep checking Marked System Speed Dial Number No keep checking System Password entered 0 keep checking Night Service on No keep checking Marked System Speed Dial Number No keep checking System Password entered No keep checking Night Service on No keep checking Allowed Phone Number No keep checking Disallowed Phone Number No keep checking Outgoing Call Restriction violated Yes call dropped and reorder tone given Allowed Phone Number Yes complete the call if there are no Centrex restrictions NOTE If you have Centrex dialing restrictions on a line and also program equipment dialing restrictions for the line or an extension where the li
158. less telephone with your system In addition a System Planner GBS 124 provides forms that you should use before you install your system to determine your system configuration and on an ongoing basis to make sure that you have a current record of all the programming for your premises equipment You can order the Planner from AT amp T Forms Services at 1 800 367 6487 How to Comment on This Guide A feedback form is located at the end of this guide after the appendixes Use that form to send AT amp T your comments on the product or this guide or send your comments and recommendations for changes to A Sherwood AT amp T 99 Jefferson Road Room 24 25 Parsippany NJ 07054 FAX 201 887 6898 About This Guide ix Overview Contents Terminology 1 1 Using Premises Equipment to Complement Centrex Services 1 3 Primary and Secondary Lines 1 5 Features and Capabilities 1 6 Premises E quipment 1 7 1 9 Industry Standard Devices 1 10 Other Devices 1 11 m MLS and MLC Model Telephones Overview L i Overview Terminology The following terms are used in this chapter In addition you may wish to review the Terminology section of About This Guide which defines basic terms used throughout this guide or the which defines all terms Auto Dial button Auxiliary equipment Centrex Centrex extension number Centrex system A programmable telephone button that lets you dial a ser
159. ll Telephone Numbers in One Exchange The following list entries prevent calls to the 976 exchange wm List 1 Toll Call Prefix required 976 Prevents local calls 1101976 Prevents direct dial calls to area codes with 0 as the second digit 1 11976 Prevents direct dial calls to area codes with 1 as the second digit 0 0 976 Prevents operator assisted calls to area codes with 0 as the second digit 0111976 Prevents operator assisted calls to area codes with 1 as the second digit 1976 Prevents direct dial in state calls sneoree only when 0 or 1 is required for in state toll calls 0976 Prevents operator assisted in state calls eee only when 0 or 1 is required for in state toll calls wm List 2 Toll Call Prefix not required 976 Prevents local calls 101976 Prevents calls to area codes with 0 as the second digit such as 203 111976 Prevents calls to area codes with 1 as the second digit such as 212 Customizing Your System 4 19 m International Long Distance To prevent international calls enter the international prefix numbers 0 1 1 You can also use Allowed List entries to override numbers that would otherwise be disallowed For example if you wish to allow calls to a specific 900 number such as a technical support number put the number in an Allowed List m List 1 Toll Call Prefix required 19005559999 09005559999 m List 2 Toll Call Prefix not required 9005559999 Summary o
160. ll existing line assignments press Remove before selecting a line DIAL a line jack number 01 24 DIAL 1 Assigned 2 Not Assigned 3 Select Button and then press a line button to assign the line to that button If you use Option 3 after a line has been assigned thel line moves from the old button to the new button you select PRESS Next Item to program another line for this extension To select another extension PRESS Next Procedure Prev Procedure enter a new extension jack number and repeat above steps V LINE ACCESS RESTRICTION DIAL 302 DIAL an extension jack number 33 DIAL a line jack number 01 24 DIAL 1 No Restriction 2 Outgoing Only 3 Incoming Only 4 No Access line appears on button but you can use line only to pick up a held call PRESS Next Item to program another line To select another extension PRESS Next Procedure Prev Procedure enter a new extension jack number and repeat above step System Speed Dial Numbers p 5 14 PRESS Feature 0 0 to enter System Programming mode PRESS Feature followed by a 2 digit code 20 79 DIAL the telephone number including a dial out code and area code if needed up to To include special functions in the telephone number PRESS Transfer for Touch Tone Enable To mark a number which overrides dialing restrictions DIAL x before the telephone number PRESS Feature 0 0 W
161. ller 555 1000 555 1001 555 1002 Default Primary Line Assignments Line Jack 01 Line Jack 02 Line Jack 03 Ext Jack 10 Ext Jack 11 Ext Jack 12 it Centrex Ext 1000 Centrex Ext 1001 Centrex Ext 1002 Figure 3 1 Centrex and Equipment Line Numbers Figure 3 1 shows line jack numbers and extension jack numbers in relation to telephone numbers and Centrex extension numbers in a very small three telephone system The three lines in this example 555 1000 555 1001 and 555 1002 use the last four digits of the phone number as the Centrex extension number The first line has Centrex extension number 1000 it is connected to the first line jack on the equipment controller line jack 01 and serves as the primary line for the phone connected to extension jack 10 The other two lines are connected to line jacks 02 and 03 and provide primary lines for the phones connected to extension jacks 11 and 12 respectively NOTE Figure 3 1 shows only primary line assignments By default the equipment controller assigns all lines to the phone connected to extension jack 10 but only the first line is primary 3 4 Using the Equipment Centrex Services With each Centrex line you have a set of Centrex services some services may not be available on all lines Table 3 1 lists some of the most popular Centrex services To complement your Centrex services your equipment controller provides additional features You can use Table 3 1 to i
162. mable Buttons with lights Any unused line button is programmable MLS 34D A Jaan E far Oo n n ds dut D D 7077 7072 e o pittercom pittercom nu V Volume A Ext 7006 dA e 7073 da e 7074 E oe Lae Crai Joar Privac n Recall cel l Le n cg n a n i o n Bil Oo n 700 Page 1002 _ Home u feeds a i n Fax n up Hee n o o aL n n 7074 7075 1016 1017 7078 7079 o o n o n Oo eet ie gle agb E 7008 7009 7070 1077 7072 7073 D o D o n n zin den o HERE DNI ER o ERR 7004 7005 7006 7007 op ee BE en n 2 o o o 5 7000 B 7007 7002 B 7003 Intercom gecom a gt Ed z Recall CI 7013 7074 n s oL Ext 7077 Speakerphone n o ou HOODIE MLSE MLS 12D Phone Programmable la Buttons j without lights m Line Programmable Buttons with lights Any unused line button is programmable MLS 6 Phone 7072 n o u Intercom Intercom s Dn n V Voume A Line Programmable Buttons Any unused line button is programmable Figure 5 3 Programmable Buttons and Labeling Sheets on MLS and MLC Model Phones 5 8 Programming Reference Adding Modules and Centrex Extensions If you add new modules to your equipment controller after installation you will need to identify new extensions and to change Hotline and doorphone extensions if those devices are installed Likewise if
163. mber from a predefined list by dialing a short code user maintains list Transfer Lets a user transfer calls to another Centrex extension or in some cases to an outside number Voice Mail When the user at an extension doesn t answer and this feature is on lets a caller leave a message for the person at the extension One Touch Access to Centrex Services All MLS and MLC model phones have preprogrammed Conf and Transfer buttons that can be used for one touch access to the Centrex services for conference calling and call transfer See the Centrex documentation provided by your local telephone company for specific instructions but where instructions for Centrex conference calling or call transfer say press the switchhook on your phone press the Conf or Transfer button instead Auto Dial buttons let you program a sequence of digits onto a programmable phone button and then dial the digits simply by pressing the programmed button You can use Auto Dial buttons to store the codes you use to access Centrex services or to store frequently dialed phone numbers for one touch dialing 3 6 Using the Equipment You can store dialing sequences on two types of telephones m On MLS and MLC model phones you can store feature codes and phone numbers on any of the programmable buttons as long as no lines are assigned to the buttons MLS and MLC model phone buttons can be programmed centrally from an MLS
164. mming at extension jack 10 or 11 or both Use an MLS 12D only if there are no MLS 34D phones installed at your site Extension Jack 12 Fax Machine and Standard Phone A fax machine and standard phone are connected together on this extension This setup lets you share the fax line with a telephone Alternatively you can use an MLS or MLC model phone at another extension to monitor the fax machine see Extension Jack 13 MLS 12D Phone and Bell A loud bell to provide loud ringing in a noisy area is combined with an MLS 12 phone Extension Jack 14 MLS 12 Phone This phone is similar to the MLS 12D telephone see extension jack 13 but it has no display Extension Jack 15 MLS 6 Phone and Answering Machine An MLS 6 phone and an answering machine are connected to this extension Seo page 7 5 Extension Jack 16 Standard Phone A standard touch tone phone such as you might have in your home is connected to this extension jack Extension Jack 17 MLC 6 Cordless Phone An AT amp T MLC 6 cordless telephone is connected to this extension It works like the corded MLS 6 3 9 Note how the Hotline phone and doorphone are connected to the last available extension jacks on the last installed 206 module in the equipment controller Extension Jack 26 Hotline Standard Phone When the handset of this phone is lifted another phone rings 7 Extension Jack 27 Doorphone A doorphone is installed at
165. n be skipped if you do not need the additional lines If a second 206 module is installed in a carrier it must be installed to the right of the processor module Figure 2 1 shows the two carriers with line and extension jacks numbered for a configuration containing 24 lines and 24 extensions For a detailed explanation of line and extension jack numbering see Chapter 3 Installing the Equipment 2 3 Primary Carrier Extension Jacks Primary 7 Processor Module Line Jacks Expansion Processor Module IX PP PY es Bungan DS e o Figure 2 1 Line and Extension Numbering at the Equipment Controller Connection of Telephones and Devices You can connect the following telephones and devices to the equipment controller MLS and MLC Model Phones MLS and MLC model phones require at least two pair wiring and are compatible with AT amp T four pair SYSTIMAX wiring If you need a shorter cord for wall mounting use AT amp T s two foot D4BU 29 mounting cord available separately see page C 12 An MLS 34D phone connected to extension jack 10 or 11 is used for System Programming Use an MLS 12D phone for System Programming only if there are no MLS 34D phones installed at your business site Industry Standard Devices Industry standard equipment including standard phones require one pair mounting cords AT amp T D2R mounting cords are recommended Standard Phones Connect stand
166. nd three digits For these features the For instructions see column of Table 4 6 shows the words System Programming 4 24 Customizing Your System m Telephone Programming Features that are available to an extension through telephone programming are identified by the words Telephone Programming in the For instructions see column of the table Table 4 6 Optional Features Available for Premises Equipment Feature Description For instructions see v Abbreviated Affects ringing for calls Page 5 11 Ringing received at an extension when ystem Programming procedure 305 the user at the extension is busy on another call Auto Dialing One touch dialing of Centrex Page 5 15 Buttons feature codes or phone elephone Programming numbers Automatic Prevents other extensions Page 5 11 Extension from picking up calls on an ystem Programming procedure 304 Privacy extension s primary line Button Down Sets ringing on all secondary Page 5 10 Mode lines to no ring so users at ystem Programming procedure 723 covering extensions must press line buttons to answer calls on them Call Forwards calls to another Page 5 16 Forwarding extension elephone Programming Call Pickup Enables users to answer calls Page 5 16 ringing at other extensions elephone Programming Call Records calling statistics for Page 5 13 Reporting each extension ystem Programming SMDR SM
167. ne is assigned both the Centrex and equipment restrictions will apply to the line or extension However equipment dialing permissions will not override Centrex restrictions Auxiliary Equipment You can use a variety of auxiliary devices with your phone system either by connecting them directly to the equipment controller or by connecting them to extensions This chapter includes information on auxiliary equipment that requires programming including Hotline phones loudspeaker paging systems doorphones call reporting devices SMDR fax machines and music on hold Souices ACHABIEE Zliidudes further information about this equipment and additional equipment that does not require programming including answering machines modems and credit card scanners In addition Chapter 2 includes information about connecting auxiliary equipment to your equipment controller Programming procedures are explained in detail in Chapter 5 4 22 Customizing Your System Hotline Phones The Hotline 603 procedure allows you to identify Hotline extensions and alert extensions so that when a person lifts the handset of a Hotline phone the alert extension rings automatically You can specify one alert extension for each Hotline phone and you can designate as many Hotline phones as you wish In addition the loudspeaker paging system can be designated as the alert extension for a Hotline phone so that a Hotline phone can be used to make announcement
168. ng the start button on the fax machine To transfer the call to the fax extension press Transfer or on a standard phone rapidly press and release the switchhook to access your Centrex services and follow the instructions for transferring a call in the Centrex documentation provided by your local telephone company using the fax machine s Centrex extension number You cannot transfer a call using the intercom When the fax machine answers hang up Using the Fax Machine s Notify Feature Some AT amp T fax machines for example models 5300 5350 9025 Plus and 9035 Plus have a feature called Notify After one of these machines receives a fax call it automatically dials a number and plays a recorded message such as You have just received a fax If you need to know exactly when a fax comes in or if your fax machine is located in an isolated part of your building you can program the fax machine to call a Centrex extension number or a Centrex group Setting Up Fax Machines There are many ways to set up fax machines The following configurations are basic and easy to use m Single fax machine Good for light or moderate fax traffic This basic setup uses a published fax number m Send and receive fax machines Good for high volume fax traffic One machine sends the other receives You can install both a telephone and a fax machine on the same extension using an AT amp T 267F2 bridging adapter see Figure 2 2 on page 2
169. ning Co Workers Chapter 6Jexplains how to handle calls and use equipment features effectively To help users get the most out of their phones give each telephone user a Quick Reference card and filled in copies of the Speed Dial Numbers form in the System Planner or opend Alor this book About This Guide vii Before training co workers read to decide whether to make intercom calling features available to telephone users These equipment features require that users know the jack numbers where lines and extensions are connected to the equipment controller In addition panels 6 and 7 of the Quick Reference card present intercom calling features m Solving Problems provides information on solving problems and ordering additional accessories and equipment If your premises equipment malfunctions you may be able to solve the problem by following the steps provided in Troubleshooting starting on page C 3 m Daily Operation Depending on how your system is set up you may need to oversee some of the system s daily operations For example if you use the Night Service feature available with your equipment controller you will need to turn on Night Service at the end of each day before leaving the office See Using Night Service on page 6 18 Once you are experienced with the system use the Table of Contentsjor to locate the information you need Product Safety Labels This book contains several product safety statemen
170. ns For example the user at an extension may not be allowed to dial 900 numbers If a System Password has been programmed you can enter the password to override equipment dialing restrictions see On an MLS or MLC Model On a Standard Phone Phone To make an outside call 1 Lift the handset or press Sp 1 Lift the handset on your primary line You hear the Centrex dial tone The line You hear the Centrex dial tone button light is steady green 2 Dial the number according to your 2 Dial the number according to your Centrex instructions Centrex instructions On MLS display phones the dialed number is shown and the call timer begins If you are using an MLC 6 cordless phone make sure the handset is on before owing these instructions For more informatlon on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls 6 12 Using Telephones To make an outside call on a secondary call The secondary line may be someone s primary line you may not be allowed to make outgoing calls To Auto Dial a number You can use an Auto Dial button to dial a number for example an account number for an automatic banking service while on an outside call To dial a System or Personal Speed Dial Number See pages 5 14 and for programming instructions for MLS and MLC model phones Ask your System Manager for a copy of the form showing your company
171. nsion System Defines a system password if Password programmed restricts Night ystem Programming procedure 403 Service Group extensions when Night Service is on Also password can be entered to override equipment dialing restrictions Touch Tone Changes digits dialed to Page 5 16 Enable touch tone signals for the elephone Programming duration of a call Customizing Your System 4 27 Programming Reference Contents Alphabetical List of System and Telephone Programming Procedures Overview Terminology System Programming Procedures m Programming Overlays Telephone Programming Procedures m Programming Telephone Buttons i 5 Changing Settings after Installation 5 5 m Changing the System Clock m Adding Modules and Centrex Extensions System Programming Reference 5 10 System Speed Dial Programming Reference 5 14 Telephone Programming Reference 5 15 5 9 Hotline Phone and Doorphone Extensions 5 9 Programming Reference 5ii 5 1 5 2 5 3 5 4 5 4 4 7 7 Si Alphabetic List of System and Telephone Programming Procedures For information on a programming procedure see the page cited in this table System Programming procedures are identified by the procedure code following the procedure name for example 305 for Abbreviated Ringing Telephone Programming procedures show only the procedure name a
172. nstalling the Hardware 2 A Check the slack in the wires If there is not enough slack to remove the module without pulling the line and extension cords free label and disconnect the wires before moving on to Step 2B B Place one hand on top of the module With the other hand grip the plastic bracket on the bottom front of the module and use the middle finger to hold down the locking tab just below the bracket C Pull out the old module and insert the replacement Refer to Step 3 on page 2 9 Hotline Phone 3 Move the doorphone and or Hotline phone extensions to the last installed 206 module Unplug the Hotline phone and or doorphone extension cords and connect them to the last available jacks on the last installed module Refer to page 5 9 for instructions on adjusting System Programming Power up the equipment controller and check the lights on the modules using the instruc tions in Steps 5 and 6 on page 2 9 3 A Connect the line and extension cords one at a time making sure to place the correct cords into their corresponding jacks on the new module B Power up the equipment controller and check the lights on the modules using the instructions in Steps B and 6 on page 2 9 C Replace the cover Using the Equipment with Centrex Services Contents Overview Terminology Centrex Line Assignments and Ringing m Centrex Line and Extension Numbers Centrex Services One Touch Access to C
173. ntroller and MLS and MLC model phones directly from AT amp T AT amp T will repair them free of charge during the one year warranty period Simply call the Helpline and ask for service Business Day service is standard during the warranty period for both the equipment controller and MLS and MLC model phones hereafter referred to as the product Business Day service is performed during normal business hours However if you need 24 hour service protection during the warranty period on the equipment controller in case there is a major equipment failure you can purchase an Around the Clock service contract from your local AT amp T sales office 1 800 247 7000 in the U S only Around the Clock service is not available for phones If you purchased or leased the product through an AT amp T authorized dealer contact your dealer for repairs Post Warranty Repairs If you purchased the product from AT amp T and you have a post warranty service contract AT amp T service is provided under the terms of that contract Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service contract call 1 800 247 7000 in the U S only If you leased the product from AT amp T Business Day service is included in your lease To upgrade to Around the Clock service call 1 800 247 7000 in the U S only If you purchased or leased the product through an AT amp T authorized dealer contact your dealer f
174. number store the complete number including the dial out code 9 on most Centrex systems if your Centrex system requires it for outside calls For example to dial 201 555 1212 store 9 1 201 555 1212 on the Auto Dial button NOTE If a dial out code is required for outside calls this code should be programmed for the premises equipment using the PBX Dial Out Code 106 procedure See If you store a Centrex extension number on a button you can use the button to call the extension simply by pressing the button or to help in transferring the call For instructions on using Centrex call transfer see the Centrex documentation provided by your local telephone company Using the Equipment 3 7 Decisions for Customizing Your System Contents Overview 4 1 Terminology 4 2 Call Coverage Options 4 3 m Central Call Coverage 4 3 m Centrex Call Coverage 4 5 m Local Call Coverage 4 6 m Call Coverage with Answering Machines 4 10 m Additional Options for Covering Extensions 4 10 One Touch Access to Equipment Features 4 10 m Intercom Calling 4 11 m Paging 4 12 m Calling Restrictions 4 15 Entering Telephone Numbers into Lists 4 18 Identifying the Equipment Features You Need 4 24 Decisions for Customizing Your System Overview As discussed in Chapter 3 the default settings for your premises equipment are designed to complement your Centrex services However you may wish to customize your premises equipment to
175. o change them At J extension jack 10 the extension s primary line rings immediately and all other lines ring after a short delay DIAL 723 jDIAL 1 Not active v E 2 Active 1 NOTE This option overrides any current Line Ringing settings that were specified using 1 3 Centralized Telephone Programming After f activating this mode use Centralized Telephone Programming from extension jack E SAVED IMPORTANT Using this procedure i disconnects any active calls but retains i equipment controller settings Use it only if the equipment controller fails to function i correctly after a power failure or down period DIAL 728 LINES EXTENSIONS DIAL MODE LINE ASSIGNMENT DISPLAY LANGUAGE Identifies individual lines as touch Assigns the Centrex lines that are available Identifies the language used for display tone or rotary You may also need to adjust at an extension in consecutive order The messages if the specified extension has the Rotary Dialing Timeout 108 default order of line assignment is from left an MLS 34D or MLS 12D phone to right starting with the bottom row of line DIAL 303 DIAL 201 buttons on an MLS or MLC model phone DIAE ine i To put the lines in a different order first use an extension jack number DIAL aline jack number this procedure to remove all assigned lines DIAL 1 English v 1 Touch Tone
176. o your system The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller The required component of the AT amp T equipment controller that contains the primary processor module and up to two 206 and two 400 modules This provides for connection of up to 12 lines and 12 extensions See also Expansion carrier 2 2 Installing the Equipment Primary This AT amp T module which is always installed in the center slot processor of the primary carrier manages the components of your module premises equipment See also Expansion processor module 206 Module The AT amp T equipment component that contains jacks for connecting up to two Centrex lines and up to six extensions to the equipment controller Installation Guidelines In this chapter we refer to ine jacks and extension jacks these terms describe the locations where connections are made to the equipment controller During installation each Centrex line is connected to a line jack on the controller In addition each phone or optional device is connected to an extension jack on the controller either directly or via a wall jack Once connections are made the controller assoc
177. oblem is solved Call the AT amp T Helpline The problem is solved Go to Possible Cause 2 You must monitor all calls on hold and disconnect them manually Problem is solved See Problem 16 on page C 8 Problem is solved Go to Possible Cause 2 Replace either cord or adapter Use only AT amp T 267F2 bridging adapter Call the AT amp T Helpline for details Call the AT amp T Helpline In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer C 6 Maintenance and Customer Support Problem 13 Combination Extension Problem Phone Does Not Ring Properly 14 New Line or Extension Does Not Work 15 Hotline or Doorphone Does Not Work Possible Cause 1 Ringer equivalents are too high for the extension Do This If this is a combination extension be sure the total of the devices REN Ringer Equivalence Number see pag does not exceed 2 0 If it does unplug one If Then The ringer functions properly Trouble still appears Problem is in optional device The equipment is okay Go to Possible Cause 2 2 Optional device fax answering machine etc is faulty 3 Bad adapter or combination device Hotline phone or doorphone was previously assigned to extension so no line is assigned Remove the device from the extension and plug in an optional device that you know r
178. oller This includes some phones with programmable buttons or built in calling features called feature phones You can also combine standard phones on the same extension with an MLS or MLC model phone or other device without using expensive adapters or connectors At least one standard phone should be available for use in the event of a power failure for more information see Power Failure Operation on page 2 4 and you should use a standard phone for a Hotline phone see page 2 5 If you use a standard phone keep these guidelines in mind Power Failure Backups In the event of a power failure standard phones at extension jacks 10 16 22 and 28 can place and answer calls on lines at line jacks 01 07 13 and 19 respectively MLS and MLC model phones which require electrical power will not work You can connect a standard phone in combination with an MLS or MLC model phone at power failure extensions or you can simply keep spare standard phones at those extensions to serve as replacements in case of a power failure m Placing calls To dial an outside call just lift the handset and make the call precede the phone number with your Centrex dial out code if you have one To dial an inside call to another extension dial the Centrex extension number Standard telephones can access Centrex services but not equipment features Using Telephones 6 7 m Ringing Patterns Your Centrex system determines the ringing pattern yo
179. oller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller See also System and Centrex System An industry standard touch tone or rotary phone such as you might have in your home Some standard phones include special feature buttons for frequently used calling functions Your premises equipment in combination with the Centrex lines that are connected to your equipment controller and the Centrex services that are available on those lines See also Centrex system and Premises equipment How to Use This Guide This guide provides instructions and advice on the following topics Installation If you are installing the system for the first time read Chapters 1 Jand 2land Appendix D which provide an overview of the system instructions for equipment installation and equipment specifications If your company already has modular jacks for all outside lines and extensions you may be able to use the existing wiring to install the equipment controller and connect telephones yourself see If you prefer to have an AT amp T service technician install and customize your premises equipment call 1 800 247 7000 in the U S only or your AT amp T authorized dealer Your system can include a wide variety of auxiliary equipment including fax machines modems answering machines credit card scanners and call reporting SMDR devices
180. oller regardless of the manufacturer The following limitations apply m The device must be industry standard and non proprietary That is it cannot be made specifically for use on a particular telephone system For example you cannot connect an AT amp T MERLIN phone because it is specifically designed for use on a MERLIN system NOTE You can connect a multiple line device to the equipment controller but for best results it should be installed and used as if it were a single line device m The device s Ringer Equivalence Number REN cannot be greater than 2 0 The REN is shown on a label on the device usually on the bottom Connecting and Using Standard Devices You can connect a standard device so that it is on an extension by itself or so that it shares an extension with another piece of equipment either another standard device or an MLS or MLC model phone An extension with two devices connected to it is called a combination extension For example you can connect an MLS model phone and a standard phone to the same extension so that the standard phone can be used to place and receive calls in the event of a power failure To connect two devices on one extension you need an inexpensive AT amp T 267F2 bridging adapter two are provided with each 206 module Chapter 2 explains how to connect standard devices to the equipment controller and how to combine them on a single extension See page 2 5 for installation instruct
181. om hold or answer an incoming Your Centrex system call call determines the number of parties you can connect on a 2 Press cont in place of a switchhook 2 Press the switchhook down once conference call flash in your Centrex instructions rapidly 3 Follow your Centrex instructions 3 Follow your Centrex instructions for for conferencing conferencing If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls J oining a Call Joining is adding yourself to a call in progress the same way you do on a home telephone by picking up an extension phone unlike conferencing where the originator pulls you into the call On an MLS or MLC Model Phone On a Standard Phone To join an outside call 1 Press the button of the line on which You can join a call only on your primary the call is being conducted line To join a call in progress You can program Privacy on A steady red light at a line button indicates to an MLS or MLC model a Call in progress Lift the handset to speak phone to keep users at other You are now joined with a call on your extensions from joining a call 2 Lift the handset to speak primary line on your phone see pagel The red and green lights alternately flash Also Automa You are now joine
182. opposed to a service provided by Centrex A programmable telephone button on an MLS or MLC model telephone that enables you to access an equipment feature simply by pressing that button See also Auto Dial button and Programmable button A method of telephone programming that lets users program their own extensions from their MLS or MLC model phones Extension Programming is an alternative to Centralized Telephone Programming The AT amp T equipment controller and MLS and MLC model telephones that you purchased as part of your system plus all other telecommunications devices that are connected to your equipment controller For purposes of this guide premises equipment does not include any equipment that connects directly to Centrex lines without going through the equipment controller 5 2 Programming Reference Programmable A telephone button that can be set up to access a feature button On MLS and MLC model phones programmable buttons can be used as Auto Dial buttons for one touch dialing of Centrex feature codes or telephone numbers or equipment feature buttons System Designates the way the premises equipment works for your Programming business on a system wide basis System Programming requires an MLS 34D or MLS 12D phone and must be done from extension jack 10 or extension jack 11 Telephone Customizes ringing or adds special dialing features for Programming extensions to meet the needs of individual users Telep
183. or repairs AT amp T Limited Warranty and Limitation of Liability AT amp T warrants to you the customer that the product will be in good working order on the date AT amp T or its authorized reseller delivers or installs the product whichever is later Warranty Date If you notify AT amp T or its authorized reseller within one year of the Warranty Date that the product is not in good working order AT amp T will without charge to you repair or replace at its option the components that are not in good working order Repair or replacement parts may be new or refurbished and will be provided on an exchange basis If AT amp T determines that the product cannot be repaired or replaced AT amp T will remove the product and at your option refund the purchase price of the product or apply the purchase price towards the purchase of another AT amp T product Maintenance and Customer Support C 9 If you purchased the product directly from AT amp T AT amp T will perform warranty repair in accordance with the terms and conditions of the specific type of AT amp T maintenance coverage you selected A written explanation of AT amp T s types of maintenance coverage can be obtained from AT amp T by calling 1 800 247 7000 in the U S only If you purchased the product from an AT amp T authorized reseller contact your reseller for the details of the maintenance plan applicable to the product AT amp T will not be responsible under this limited warran
184. ors 6 3 to6 4 o O DialMode f201 5 11 Z istallion 2 4 Disallowed List Assignments 405 labeling Disallowed Phone Number Lists 404 lights Display Language 303 MLC 6 cordless Doorphone 1 Extension 604 MLS 12 Doorphone 2 Extension 605 MLS 12D Doorphone Alert Extensions 606 MLS 34D Emergency Phone Number List 406 MLS 6 Fax Machine Extensions 601 problem Fax Management programming Hold Disconnect Time 203 standard Hotline 603 testing Hunt Group Extensions 505 types for premises equipment i 9 si Line Access Restriction 302 Telephone Programming Line Assignment 301 MLS 12D phone overlay MLS 34D phone overla Call Pickup Music on Hold 602 Direct Line Pickup Night Service Button 503 Do Not Disturb Night Service Group Extensions 504 Exclusive Hold overlays features overview Group Calling PBX Dial Out Code 106 Group Paging Pickup Group Extensions 501 Group Pickup Recall Timer Duration 107 Last Number Redial Reset Line Assignments 722 Line Ringing Rotary Dialing Timeout 108 Loudspeaker Paging SMDR Record Type 608 Message Light Off 5 16 SMDR Top of Page System Date 101 Message Light On System Day 102 Privacy 5 16 System Password 403 Recall System Reset 728 Save Number Redial System Time 103 Touch Tone Enable Toll Call Prefix 402 Terminology S
185. ot dial up to 10 numbers per list Use procedure 405 to assign lists to extensions DIAL 404 DIAL a list number 1 to 4 DIAL a list entry 01 to 10 To add entry DIAL the phone number up to 12 digits PRESS Enter NOTE For instructions on entering phone numbers see Entering Telephone Numbers into Lists page 4 18 PRESS Remove to remove a list entry PRESS Next Item to select another list entry To program another list PRESS Next Procedure Prev Procedure enter anew list number and repeat above steps DISALLOWED LIST ASSIGNMENTS Assigns one or more Disallowed Lists to an extension DIAL 405 DIAL an extension jack number DIAL a list number 1 to 4 DIAL 1 Assigned 2 Not assigned PRESS Next Item to program another list To program another extension PRESS Next Procedure Prev Procedure enter a new extension jack number and repeat above steps EMERGENCY PHONE NUMBER LIST Creates a list of up to 10 telephone numbers that all users can dial from any extension regardless of equipment dialing restrictions DIAL 406 DIAL a list entry 01 to 10 To add entry DIAL the phone number up to 12 digits PRESS Enter NOTE For i ins PRESS Remove to remove a list entry PRESS Next Item to select another list entry ALLOWED PHONE NUMBER LISTS Creates up to 4 lists of telephone numbers with up to 10 n
186. ot hear music at any setting check System Call Reporting SMDR Printer To Programming procedure 602 see install an AT amp T 572 Serial Printer for call reporting insert one end a DBW modular cord into the jack labeled SMDR on the primary processor module Plug the other end into an AT amp T 355AF adapter and then plug the 355AF adapter into the RS 232 serial port on the printer NOTE Only the steps for connection to the equipment controller are provided here See Chapter 5 for instructions on activating the Music on Hold Jack Chapter 6 for using the paging system and Chapter 7 for information on call reporting Also refer to the manufacturer s instructions for additional information on using these devices Installing the Hardware 2 13 Equipment Upgrades Adding New Modules Main Circuit Breaker Power 1 A Pull out the main circuit breaker s on the carrier s to power down the equipment controller B Slide the equipment controller cover off the backplane Replacing a Module 2 A Insert the new 206 and 400 modules as you did in Step 3 on page 2 9 making sure the 400 module is installed to the right of the 206 module B Connect line and extension jack cords as described on Main Circuit Breaker Power 1 A Pull out the main circuit breaker s on the carrier s to power down the equipment controller B Slide the equipment controller cover off the backplane 2 14 I
187. ou can page an extension Voice Paging or a Calling Group Group Paging Paged extensions beep at any extension that has an MLS model phone to indicate that the speaker has been turned on then your voice is heard over the speaker When a caller picks up the page by picking up the handset or pressing Mic the page becomes an intercom call between the person who paged and the person who picked up Because it is an intercom call the call does not tie up the user s primary line The feature code for Group Paging or for paging a particular extension can be stored on a telephone button for one touch dialing Paging an extension requires that the extension jack number be stored on the telephone button If you are busy on a call when someone tries to voice page your extension your phone rings instead of turning on the speaker for the page If you try to voice page an extension where a standard phone or MLC 6 is connected the phone rings Example A car dealership puts all extensions for the sales staff into a Calling Group To talk to salespeople the sales manager simply presses a programmed button on an MLS or MLC model phone A paging intercom call goes to the Calling Group The phones primary lines remain free for incoming calls 4 12 Customizing Your System To set up loudspeaker paging m Connect a loudspeaker paging system to the primary processor module of the equipment controller as described on m To let a user acc
188. ou can use an MLS 12D phone Preparation See page 5 4 System Programming Procedures to find out how you get ready for System Programming Instructions Detailed descriptions and step by step programming instructions with defaults are on pages 10 through 5 14 These tables are designed as a flowchart for initial System Programming the features are listed in the correct order for programming the system after it is started up Troubleshooting features are indicated by a broken phone symbol For more troubleshooting information see page C3 Stem Speed Dial programming instructions are on page m Telephone Programming lets users customize their telephones to meet their individual needs for example users can program available phone buttons for one touch access to their most frequently used features and telephone numbers Telephone Programming is performed from the phone at extension jack 10 or 11 using an MLS 34D or MLS 12D phone called Centralized Telephone Programming or from a user s extension using an MLS or MLC model phone called Extension Programming Programming Reference 5 1 m Preparation See page 5 4 Telephone Programming Procedures to find out how you prepare for Telephone Programming m Instructions To program a phone from extension jack 10 or 11 use the instructions at the top of page 5 15 To program at the extension use the instructions at the bottom oflpage 5 16 then go to the appro
189. ou may wish to use programmable buttons see page 4 10 or page 5 15 so that people do not have to remember extension jack numbers to use these features If you do not have any programmable buttons available you can distribute Form Blin Appendix A which lists Centrex extension numbers and corresponding extension jack numbers to those people who will use intercom calling Using Intercom Features B 1 Intercom Ringing Patterns and Dial Tones If you have an MLS or MLC model phone and someone makes an intercom call to your phone you will hear a ring and a beep ring BEEP ring BEEP ring BEEP lf you have a standard phone you will hear a repeated pattern of two rings RING ring RING ring RING ring When you press Intercom to make an intercom call you hear the intercom dial tone that is generated when you use an internal line Hands Free Answer on Intercom HFAI Hands Free Answer on Intercom is a feature that lets you answer voice paged calls without lifting the handset or turning on the microphone HFAI is available on MLS 34D MLS 12D and MLS 12 phones it is not available on MLS 6 or MLC 6 phones because they do not have microphones When someone pages your phone it beeps to indicate that your phone s speaker has been turned on automatically and you hear the caller s voice over your speaker To use HFAI leave your phone s microphone on all the time Then you can simply start talking when yo
190. overage remove secondary lines from the receptionist s phone the phone connected to extension jack 10 and assign them to covering extensions as needed To have the receptionist keep covering some lines remove only the lines that will be covered by other extensions Adjust line ringing for primary and secondary lines to fit the type of call coverage you want For example set a primary line to immediate ringing the default setting if calls should ring first at the covered extension Then set the line to delayed ring or no ring at the covering extension Button Down Mode 723 adjusts ringing for all phones Designed for people who are accustomed to 1A Key systems this setting means that calls ring only on an extension s primary line or on the intercom When a call comes in on a secondary line the lights next to the line button flash but the call does not ring The person at the covering extension must press the line button to answer the call This prevents users from accidentally answering incoming calls on secondary lines when they are trying to place calls on their primary lines At the Customizing Your System 4 7 phone connected to extension jack 10 lines ring according to defaults immediate ring for the primary line and delayed ring for secondary lines If you are combining Local Call Coverage with button down operation you may want to adjust Line Ringing at covering extensions so that some secondary lines ring
191. personal answering machines see Additional Options for Covering Extensions The following equipment features can be especially useful when they are programmed onto equipment feature buttons for covering extensions Programming procedures are explained in detail in Chapter 5 m Fax Management If you are connecting a fax machine to an extension in your system first use Fax Machine Extensions 601 to identify the extension where the fax machine is installed Then on the covering extension s phone program a one touch Intercom Calling button with the extension jack number for the fax machine This enables the person at the covering extension to see whether the fax machine is busy or not responding for instance out of paper Use Line Assignment 301 to remove the fax line from the receptionist s phone For more information on setting up fax machine extensions BATI m Message Light On and Message Light Off can be assigned to programmable buttons to turn the message lights on MLS or MLC model phones on and off To use a button programmed with one of these features you must press that button and then dial the extension jack number m Use Line Access Restriction 302 if you wish to control outgoing calls on secondary lines For more information see m Night Service must be turned on and off at the receptionist s phone the phone connected to extension jack 10 on the equipment controller For more information about Night Service
192. phone Directed Call Pickup Distinctive Ringing Lets a user dial a code to pick up a ringing call that was made to a specific Centrex extension Lets a user determine whether an incoming call or call waiting signal is from an inside caller or a caller outside the Centrex system The equipment controller passes Centrex ringing patterns through to the phones in your system 800 Service Lets callers from predetermined area codes make toll free inward calls billed to you at a rate based on expected usage Line Calling Restrictions Restricts calls made from a specific Centrex line or group of lines May allow entry of an authorization code to override restrictions Make Busy Multi Line Hunt Allows selected lines to seem busy to callers Directs an incoming call made to a specific telephone number to any one of the lines in a Centrex line group customized hunting patterns may be available from your local telephone company Night Service Allows special call handling when a receptionist is not available for example forwarding all calls or enabling any user to answer calls Outward WATS Speed Dialing Group Lets users place calls to predetermined area codes at a billing rate based on the expected usage Lets all system users call a number from a predefined list by dialing a short code receptionist maintains list Speed Dialing Personal Lets a user who has the feature call a nu
193. phone to answer voice paging calls without lifting the handset see 6 6 Using Telephones Speakerphone Performance Tips The speaker and microphone on your MLS 34D MLS 12D or MLS 12 telephone is controlled by a sensitive sound activated switch Room acoustics and background noise can affect the proper operation of the speaker To ensure that your speaker works effectively follow these guidelines m Avoid placing your phone in areas with high background noise caused by loud voices radios printers copiers typewriters other noisy office equipment and heater and air conditioning fans m Avoid rustling papers near the microphone lower right corner of your phone m Avoid talking before the other person is finished speaking When you both talk at the same time only one person s voice comes through m When talking always face your phone and stay within two feet of it m Place your phone at least six inches away from the edge of your desk m f you have difficulty hearing the other party increase the speaker volume If the difficulty persists lift your handset to continue the conversation m n conference rooms a separate speakerphone such as the AT amp T S203 Speakerphone is recommended since the built in speaker on an MLS or MLC model phone is designed for individual use Standard Telephones In addition to MLS and MLC model phones you can connect industry standard touch tone or rotary phones to your equipment contr
194. phone at extension jack 10 follows the premises equipment defaults immediate ring for the primary line and delayed ring for secondary lines The default for Button Down Mode is Not Active Programming Reference 5 3 m Copy Settings 2399 copies Automatic Extension Privacy and Abbreviated Ringing settings as well as Fax Machine extensions equipment dialing restrictions and group assignments from one extension to another it does not copy line assignments line ringing settings or button de REM crece a list of the specific programmed settings that are copied To save time you can program one extension for each type of phone connected to the equipment controller and then use Copy Settings to program other phones of the same type For example you can program one MLS 12D phone and then copy its settings to other extensions that have MLS 12D phones Programming Overlays System Programming requires a programming overlay placed over the phone s dial pad During System Programming the normal functions of several buttons on the display phone at extension jack 10 or 11 change For example the left Intercom button becomes System Program the button used to enter System Programming mode To identify these buttons while programming place the appropriate programming overlay provided with the premises equipment on the dial pad of the phone at extension jack 10 or 11 Figures b 1 and i5 2 show the programming overlays for the
195. phone connected to the equipment controller to serve as a possible receptionist s position In addition you have the option of assigning secondary lines at other phones to provide Local Call Coverage so that a person can answer calls on a line when the line s primary user is absent or busy The equipment controller also passes Centrex ringing patterns through to each phone for example to distinguish between outside and inside calls When a line is assigned to an MLS or MLC model phone the lights on the line button let you see the activity on the line Programmable buttons on MLS and MLC model phones providing one touch access to both Centrex and equipment features You can access a feature simply by pressing the button Easy to use programming procedures making it easy for you to manage your system You can change line assignments call coverage arrangements or programmable buttons quickly and easily The display on an MLS 34D or MLS 12D phone provides feedback during programming Modular connections to the equipment controller making it easy for you to reconfigure your system or to add extensions as your system grows Direct connections for industry standard devices including standard phones fax machines answering machines modems and credit card scanners Optional equipment features including paging over a loudspeaker paging system or over MLS model phone speakers music on hold call detail recording also known as
196. phones Although the volume controls on MLS and MLC model phones significantly reduce the need for an amplified handset hard of hearing users may find that the AT amp T K6S handset meets their needs Installing the Equipment Contents Important Safety Instructions 2 ii m Additional Safety Instructions for Installation Personnel 2 ii Terminology 2 1 Installation Guidelines 2 3 m Placement of Carriers and Modules 2 3 m Connecting Paging Call Reporting SMDR and Music on Hold Devices 2 13 Equipment Upgrades 2 14 m Adding New Modules 2 14 m Replacing a Module 2 14 Installing the Equipment 2 i Important Safety Instructions Always follow these basic safety precautions when using the premises equipment 1 2 3 Read and understand all instructions Follow all warnings and instructions marked on the product DO NOT block or cover the ventilation slots and openings They prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided Never spill liquid on the product or drop objects into the ventilation slots and openings Doing so may result in serious damage to the components Repair or service must be performed by a qualified repair person The product is provided with a three wire grounding type plug This is a safety feature DO NOT defeat the safety purpose of the grounding type plug DO NOT staple or otherwise attach the AC powe
197. place test calls 1 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities in off peak hours such as early morning or late evening Entering Special Characters in Speed Dial and Auto Dial Numbers These special characters can be included in Personal Speed Dial System Speed Dial and Auto Dial numbers Function Button Display What It Does Pause Hold P Inserts a 1 5 second pause in dialing sequence to wait for a response such as a dial tone or a computer voice message Example To call an answering machine at 555 0529 with 9 as the dial out code wait 15 seconds and then dial 10 to retrieve messages enter 3 5 5 5 01 51 2 9 Hoa Hola Hold Hola Hold Hold Hold Hola Hold Hoa 1 0 Recall So R Sends a timed switchhook flash over the phone line Use Recall only as the first entry in a Speed Dial number Example To use a favorite Centrex feature you have to send a timed switchhook flash and then dial 388 Enter Sox 3 8 8 Stop Mic S Stops dialing so that the user can enter additional digits such as a password or credit card number After a stop the user can press Feature and the Speed Dial code again to continue NOTE Since MLS 6 phones have no mic button you must program numbers that include the Stop function from the phone at extension jack 10 Example Your local bank
198. pment 5 13 0 ea l In Range Out of Building IROB protector specifications D 2 Indicators Fax Management 7 2 0 message MLS and MLC modelphones 6 3 to 6 4 Industry standard device istalation 2 4 O limitations types Inside call defined 3 83 4 J plaing 6 13 0 IN 4 Index Installation call reporting device SMDR carrier doorphone Ee example extension safety instructions SMDR device 2 13 SMDR printer telephone 2 11 0 2 12 0 Intercom calling B 3 Intercom Calling feature programming 5 15 using 4 11 0 0000 0 00 IROB In Range Out of Building protector description 1 11 LED MEE DERI installation specifications T Pmq a J Jack number extension linej3 3 O Joining acall 6 16JB 4 eee K Key system 4 753 oS L Labeling extension and line jacks 2 3 MLS model phone buttons 2 11 sheets fortelephone 5 8 oOo Last Number Redial feature programming using6 11 Cid Light Fax Management line button phonebuton 6 3 Cs Line addingnew 5 9 0 1 O button lights connecting 2 10 defaultassignments 3 9 jack number 3 3 1 1 1 1 1 Line Access Restriction procedure 302 Line assignment Line Assignment em 301 Line Jure jackspecficalons D 31
199. priate box on for instructions on programming an individual feature Brief summaries of all programming procedures are also provided on the inside back cover of this book Terminology The following terms are used in this chapter In addition you may wish to review the Terminology section of About This Guide which defines basic terms used throughout this guide or the Glossary which defines all terms Auto Dial button Button Down Mode Centralized Telephone Programming Equipment feature Equipment feature button Extension Programming Premises equipment A programmable telephone button that lets you dial a series of digits simply by pressing that button An Auto Dial button can be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch See also Equipment feature button and Programmable button A system wide setting that causes incoming calls on secondary lines to flash but not ring A user must press the line button down to pick up the call This feature enables the equipment to imitate the way lines ring at extensions on key telephone systems such as the 1A Key System A method of telephone programming that lets you program individual extensions in the system from an MLS 34D or MLS 12D phone at extension jack 10 or extension jack 11 Centralized Telephone Programming is an alternative to Extension Programming A feature provided by your equipment controller as
200. procedures Using the Equipment 3 1 Terminology The following terms are used in this chapter In addition you may wish to review the F Terminology section of About This Guide which defines basic terms used throughout this guide or the Glossary which defines all terms Auto Dial button Centrex extension number Centrex system Centrex telephone number Inside call Outside call Premises equipment Programmable button Recall 3 2 Using the Equipment A programmable telephone button that lets you dial a series of digits simply by pressing that button An Auto Dial button can be used to store a Centrex feature code or a telephone number so that it can be dialed with one touch See also Programmable button A short code or Centrex extension ID that can be used to dial another extension within the Centrex system Typically this is the last digits of the Centrex telephone number The total block of Centrex lines you subscribe to all or some of which may be connected to the equipment controller for your system together with the Centrex services associated with those lines See also Premises equipment The phone number that outside callers dial to reach an extension within the Centrex system A call made from an extension inside the Centrex system to another extension inside the Centrex system using the Centrex extension number A call made from outside the Centrex system to an ext
201. programming on a button with lights so that you can see whether a feature is turned on or off NOTE If your business includes industry standard feature phones with programmable buttons follow the directions for those phones in order to program any telephone numbers or Centrex feature codes that you want to make available for one touch access Feature phones may also support speed dialing for faster access to Centrex services Figure 5 3 illustrates the MLS and MLC model phones MLS 34D MLS 12D MLS 12 MLS 6 and MLC 6 As you program buttons mark their functions on the phone s labeling sheet see the examples in Changing Settings after Installation As your business grows or changes you will probably need to change the way your premises equipment was originally programmed The following sections describe some instances where such changes might be needed Changing the System Clock You may need to change or reset the system clock for daylight saving time after a prolonged power failure or after a complete equipment reset To change the system clock use the following procedures m System Date 101 to set the month day and year m System Day 102 to set the day of the week m System Time 4103 to set the hour and minute Programming Reference 5 7 MLS 34D Phone Line Programmable Buttons Any unused line button is programmable MLS 12 Phone Programmable Buttons without lights Line Program
202. r for 555 1212 might be 1212 or 51212 Some Centrex systems may also provide a one or two digit Centrex extension ID that can be used to dial other extensions J ack Numbers for Extensions and Lines Although users will identify extensions by the Centrex extension number the equipment controller tracks lines and extensions using two other numbers based on the physical connections at the equipment controller When your premises equipment was installed see Chapter 2 the following connections were made m Each Centrex line comes into your building from your local telephone company and terminates at a network interface jack each network interface jack is then connected to a line jack on the equipment controller Each line jack on the controller is identified by a ine jack number Line jack numbers run from 01 through 24 if you have the maximum number of lines that can be used with your premises equipment Using the Equipment 3 3 m Each telephone is connected either directly or through a wall jack to an extension jack on the equipment controller Each extension jack on the controller is identified by an extension jack number Extension jack numbers run from 10 through 33 if you have the maximum number of extensions that can be used with your premises equipment Line jack numbers and extension jack numbers are required for many of the programming procedures that you use to customize your premises equipment Equipment Contro
203. r supply cord to building surfaces DO NOT use the product near water or in a wet or damp place such as a wet basement Additional Safety Instructions for Installation Personnel 2 ii 1 2 3 4 5 DO NOT install telephone wiring during a lightning storm DO NOT install telephone jacks in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines The equipment carriers must be securely wall mounted A CAUTION If any wiring from the extension jacks leaves_the building premises ou must install AT amp T IROB protectors see Requirements for Out of Building Extensions page D 2 A CAUTION Use only AT amp T manufactured modules in the equipment controller A CAUTION Environmental and electrical conditions must meet the specifications in SAVE THESE INSTRUCTIONS Installing the Equipment Installing the Equipment This chapter explains how to install the premises equipment It begins with general guidelines to consider before installation followed by an example configuration It ends with step by step instructions for connecting and testing the components IMPORTANT Before installation you should review Forms A and B of the System Planner to identify the type of equipment that should
204. rage works Incoming Call rings immediately Covered Call rings after about E ZH Ext 1003 20 seconds t Li Li 1 i Li i i oco D 7007 P s002 P1003 Primary Secondary Secondary Secondary Ext 1000 Figure 4 2 Local Call Coverage Backup Call Answering 4 6 Customizing Your System Centrex extension 1000 shown in Figure 4 2 is a covering extension for three other extensions It has a primary line 1000 and three secondary lines 1001 1002 and 1003 With the secondary lines set for delayed ring calls to those lines begin ringing at extension 1000 after about 20 seconds This setup might be useful for someone who serves as a backup answering position for a department Alternatively each of these four extensions could be assigned secondary lines for all the other members of the extension group so that any member of the group could cover calls for any other member The phone at extension 1007 see Figure 4 3 has a primary line plus a single secondary line With the secondary line set for immediate ring all calls on the secondary line ring immediately at the covering extension This setup is useful when someone screens all calls on a line transferring them only when the user at the covered extension wants to take the call Incoming Call rings immediately Primary Secondary Ext 1007 Figure 4 3 Local Call Coverage Immediate Call Answering To set up Local Call C
205. rder them before installation See Product Ordering in Appendix C for ordering instructions 2 8 Installing the Equipment Installing the Carriers and Modules Backplane 1 A Hold the backplane against the wall If you are also installing the expansion carrier plan to install it to the right of the primary carrier leaving 6 to 24 between carriers Using the four screw keyholes in the backplane as a template mark screw locations on the wall Start four 12 screws leaving the screw heads approxi mately 1 4 away from the wall Slip the backplane onto the screws and tighten them B If you are mounting the expansion carrier repeat this step Primary Processor Expansion Processor Module 4 If you have installed both carriers plug the ends of the expansion cable into the two processor modules and tighten the screws Route both ends of the cable through the hooks on the fronts of the modules NOTE The colored plastic filters on the expansion cable should rest just below the hooks Primary Processor Module 2 A Slide the primary processor mod 3 Slide the first 206 module into the ule into the center slot of the primary leftmost slot of the primary carrier carrier backplane Push slowly but backplane The system will not work if firmly until the module locks into place a 206 module is not installed in this with two snaps so tha
206. reee ut only used for taking for that line needed not place sales orders calis ona ecific entrex line Can only Example A line is Outgoing only No changes No changes needed place but not only used for for that line needed receive calls telemarketing on a specific Centrex line Can only Example Clerks in No restriction Inside only No changes needed place inside a supermarket can calls and can call the service desk answer any to check prices but call they cannot make outgoing calls Can only Example An No restriction Local only Any local numbers that place inside extension in the should not be dialed and local calls obby permits from the extension are and can visitors to make put into a Disallowed List answer any local and inside see call calls but they are prevented from making long distance calls Can place Example An No restriction No restriction Any local and inside local employee can make long distance numbers and long any type of call on that should not be dialed distance calls ines appearing on from the extension are and can his or her phone put into a Disallowed List answer any but calls to some see page 4 19 call specific local and long distance numbers are restricted Customizing Your System 421 Dialing Restrictions An Example The following example shows how the equipment controller checks dialing restrictions and permissions when a user places a call The control
207. rex lines and associated features and premises equipment including the equipment controller MLS and MLC model telephones and other telecommunications devices connected to the controller The Centrex services you receive from your local telephone company provide a unified telephone network for your business even across different geographical locations and give you services customized for your needs NOTE Your telephone company may offer Centrex services under a different name for example ESSX CENTRON or Plexar Also you may be able to select different services for different lines For more information see the Centrex documentation provided by your local telephone company Your AT amp T premises equipment is designed to complement the advantages offered by Centrex All or some of your Centrex lines may be connected to the equipment controller You can connect a maximum of 24 Centrex lines and 24 extensions to your equipment controller Figure 1 1 shows an example in which some Centrex lines are connected to the equipment controller and some are not Centrex Central Public Phone 7 Network l Your Centrex System A A 4 et eon IN cp I Your Syst rci Equipment i Controller a Fm n ft CD GD GD Ti s a 2 ey 555 1000 555 1001 985 1002 555 1003 555 1004 555 1005 t l l ee ee ae EE Figure 1 1 Your Centrex System Overview 1 3 Any
208. s SMDR Jon page 7 7 To set up a call accounting device or printer for call reporting install the equipment according to the directions on Then use SMDR Record Type 608 to specify the type of calls that you want to record for call reporting Fax Machines Fax Machine Extensions 601 lets you identify an extension on which a fax machine is installed If you also program the fax extension as an Intercom Calling button by storing the extension jack number on a programmable button with a light the button will show the status of the fax machine when it is in use or needs paper Do not assign a fax machine s primary line to any other extension See Fax Machines on page 7 1 for more details on setting up and using fax machines Music on Hold Music on Hold 602 activates or deactivates an optional music on hold system which can be connected to an RCA jack on the equipment controller see Identifying the Equipment Features You Need Table 4 6 shows the optional features available with your premises equipment Make a check mark in the rightmost column to indicate whether you need the feature shown on that row The page numbers where you can find programming information are shown in the For instructions see column Two types of features are included in the table m System Programming Features that are available through System Programming are identified by the procedure code that is used to program the feature a
209. s System Speed Dial numbers To ring another extension on your system To ring an extension using the intercom on MLS or MLC model phones see Appendix B On an MLS or MLC Model Phone 1 Press an unlit line button N Lift the handset 3 Dial the number according to your Centrex instructions Lift the handset or press Spk Press the Auto Dial button on which the number is programmed The equipment controller selects your primary line turns on the speaker if the handset is on hook and dials The number being dialed shows on MLS display phones Lift the handset or press Spkr Press Feature Dial the two digit Speed Dial code 20 79 for a System Speed Dial number 80 99 for a Personal Speed Dial number The system turns on the speaker if the hand set is on the hook and dials the Speed Dial number The dialed number shows on MLS display phones unless it is Marked 1 Lift the handset or press Sox 2 Dial the Centrex extension number On a Standard Phone This equipment feature is not available on a standard phone but may be available from Centrex This equipment feature is not available on a standard phone Some feature phones have programmable buttons that can store phone numbers for auto dialing This equipment feature is not available on a standard phone but may be available from Centrex Some feature phones can be programmed with speed dial numb
210. s or by others who may be authorized by the FCC In the event repairs are needed on this equipment please contact the AT amp T National Service Assistance Center NSAC at 1 800 628 2888 For warranty information SENS m Rights of the Local Telephone Company If this equipment causes harm to the telephone network the local telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your local telephone company may make changes in its facilities equipment operations or procedures that affect the proper functioning of this equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service m Hearing Aid Compatibility The custom telephones for this system are compatible with inductively coupled hearing aids as prescribed by the FCC E 2 FCO Information FEEDBACK FORM System PARTNER II Centrex Communications System Release 1 Document Installation and Use Issue 1 Note to readers We welcome your feedback on this book and your premises equipment Your suggestions will help us improve the quality of our reference materials and products Thank you for taking the time to give us your comments Installation and Use book when commenting on specific items please give pa
211. s for other line and extension cords See Chapter 5 for instructions on programming a doorphone extension NOTE If you add a module to your premises equipment you should move the Hotline phone and doorphone extensions See Adding New Modules on page 2 14 2 12 Installing the Hardware Connecting Paging Call Reporting SMDR and Music on Hold Devices PAGE Jack SMDR Jack Hj ndi E p mal yap Tall EN vA MUSIC ON HOLD IE Iu i foal Jack p dA Lae AT amp T 572 AE AP TAPA Serial Printer is d optional il f ame f ams By Volume Control L Audio Source Paging System optional optional Paging System To install an AT amp T Music on Hold Audio Source A To B To adjust volume first use a paging system insert the modular plug connect an audio source insert an RCA flathead screwdriver to turn the volume for the paging system into the jack plug into the jack labeled MUSIC ON control on the primary processor labeled PAGE on the primary processor HOLD on the primary processor module counter clockwise to the lowest module Route the cord as for line and module Route the cord as you did for setting then connect the AC power extension cords then connect it to the the line and extension cords then Place a call on hold and listen while loudspeaker paging system connect it to the audio source adjusting volume If you do n
212. s in your system to permit a receptionist to answer calls for users if they do not pick up immediately For more information on call coverage see Call Coverage Options in Chapter 4 By default the primary line for an extension is set for immediate ringing and any secondary lines are set for delayed ringing When a call comes in on a line it rings immediately at the extension where the line is assigned as a primary line after about 20 seconds it also begins to ring at any extensions where the line is assigned as a secondary line for example at the receptionist s extension NOTE The equipment controller passes Centrex ringing patterns through to each phone for example Centrex ringing patterns are usually different for outside and inside calls Centrex Line and Extension Numbers Each Centrex line is identified by a seven digit telephone number for example 555 1212 When someone outside your system calls a Centrex telephone number an outside call the call rings at the extension where that number is assigned as the primary line Users who are on the same Centrex system can generally dial another extension an inside call using the Centrex extension number The Centrex extension number is typically the last digits of the telephone number the number of digits is determined by the local telephone company but in most cases the last four or five digits of the telephone number are used For example the Centrex extension numbe
213. s not ring Phone rings Centrex feature is not on Feature is on Feature is off Line Ringing is set for no ring or delayed ring Line Ringing is set for immediate ring Standard phone does not ring Standard phone rings The problem is solved The problem is not solved The problem is not solved You can hear the called party answer The problem is not solved Then Problem is solved Go to Possible Cause 2 Problem is solved Go to Possible Cause 3 Turn feature off press programmed button or dial feature code Go to Possible Cause 4 Change programming if necessary Phone may be faulty Follow Procedure for Problem 16 page C 8 Contact your local telephone company MLS or MLC model phone may be faulty Follow procedure for Problem 16 page C 8 Call the AT amp T Helpline to order a replacement Go to Possible Cause 2 Go to Possible Cause 3 The problem is solved Call the AT amp T Helpline In the U S help is available 24 hours a day at 1 800 628 2888 In Canada call your local AT amp T authorized dealer Maintenance and Customer Support C 5 Problem 9 Calls on Hold Are Disconnected 10 Call on Hold Hangs Up but Line Does Not Disconnect 11 Phone Displa Does Not Work 12 MLS or MLC Model Phone in Combination Extension Doesn t Work Possible Cause Hold Disconnect Time is programmed incorre
214. s or projects m Reduce telephone costs by identifying the need to change communications services for example identifying frequent calls to a particular area code Call reporting information is recorded as calls occur The equipment controller sends the information via a 1200 baud serial interface to either a serial printer or a call accounting device The device connects directly to the SMDR jack on the primary processor module The equipment controller records information for each call that lasts at least 10 seconds For outgoing calls the timing begins when you get a dial tone For incoming calls the timing begins when you answer the call Timing stops when the call is disconnected Using Auxiliary Equipment 7 7 Call Reports A call report is a page of information that begins with a header The header includes field names that describe the information in each call record The call record is a line of information that includes the fields shown in Figure 7 7 DATE TIME CALLED NUMBER DUR LINE SIN C 02 17 91 14 02 912125551212 00 02 37 02 11 C 02 17 91 14 34 912015558014 00 04 28 08 17 I 02 17 91 14 36 IN 00 02 12 01 10 Figure 7 7 Sample Call Report Each call report includes up to 59 records The report has the following fields m Call Type C indicates outgoing voice calls I indicates incoming calls System Programming procedure 608 defines whether or not incoming calls are reported m Date Th
215. s over the loudspeaker Example A market installs one Hotline phone at its meat counter When a customer picks up the Hotline phone the butcher s phone rings Another Hotline phone is installed at a cash register and the loudspeaker paging system is identified as the alert extension so a sales clerk can pick up the Hotline phone to request a price check over the loudspeaker To set up a Hotline phone m Connect the Hotline phone to the last available extension jack on the equipment controller A standard touch tone or rotary phone is recommended at the Hotline extension m Use Line Assignment 301 see page 5 11 to remove the primary line assignment from the Hotline extension jack If you do not remove the primary line assignment the Hotline phone will not work m Use the Hotline 603 procedure see page 5 13 to identify the extension where the Hotline phone is located the same procedure identifies the alert extension or loudspeaker paging system that will be signalled when the Hotline phone is used m Make sure the Hotline phone extension is not in the Pickup Group 501 Calling Group 502 Night Service Group 504 or Hunt Group 505 See Doorphones You can specify up to five extensions that are alerted when a visitor presses the button on a doorphone If the alert extension is an MLS model phone the doorphone signal is a distinctive ding dong to distinguish it from regular calls The person who answers a
216. s you with the Message Light On feature Volume Control Buttons Press W to decrease or A to increase the volume of the ringer speaker and handset To adjust ringer volume press V or A while the phone is idle and the handset is on the phone To adjust speaker volume press W or A while listening to a call through the speaker a To adjust handset volume press W or A while listening through the handset On Off MLC 6 only Turns the handset on and off You must turn the handset on to make calls Status MLC 6 only Quickly updates the display on the MLC 6 handset Talk MLC 6 only Lights when handset is lifted and turned on Charge MLC 6 only Lights when handset is placed on the base and handset batteries are charging Using Telephones 6 5 Switchhook and Recall When you are on a call using an MLS or MLC model phone pressing the switchhook disconnects you from the call To access Centrex services when you are on a call use the Recall feature to execute a timed switch hook flash see page 6 12 You can program this feature onto a button on your telephone see Recall disconnects an intercom call Using the Handset Speaker and Microphone Every MLS model telephone has a speaker which you can turn on by pressing Spkr When the green light next to Spkr is on the speaker is on MLS 34D MLS 12D and MLS 12 phones also have microphones On these phones pressing Spkr turns on both the speaker and the microphone
217. sage light it will not work m You cannot use the equipment features see pages and or Speed Dial Numbers that are available for MLS and MLC model phones Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12 key dial pad For example there are feature phones that have built in speakerphones programmable auto dial buttons last number redial buttons hold buttons and other dedicated feature buttons Some of the features on these phones will work with your equipment controller but many of the limitations above apply to feature phones as well Some feature phones include a Recall or Flash button that executes a switchhook flash You can use this button to send a switchhook flash described above when you want to access Centrex services 6 8 Using Telephones Here are some points to remember in using your feature phone with the equipment controller m You will not be able to use System Speed Dial Numbers although you may be able to program outside phone numbers onto your phone s feature buttons m The feature phone s last number redial button may not work m The capabilities of a feature phone are in the phone itself For example if you store a number on a feature phone s auto dial button that number is stored in the feature phone This is different from storing a number on a MLS or MLC model phone s Auto Dial button When you program a button on an MLS or MLC mod
218. se an AT amp T 267F2 bridging adapter only to combine the standard device with another standard device or an MLS or MLC model phone at one extension jack You cannot install two MLS or MLC model phones on the same extension and the combined REN of two devices on an extension must be no more than 2 0 Figure 2 2 shows how to connect the two devices to the bridging adapter at a combination extension AT amp T 267F2 Adapter Standard Device mE System Phone or Standard Device Wall Jack Figure 2 2 Connecting Two Devices on One Extension Installing the Equipment 2 5 Example Configuration These two pages show an equipment controller with three 206 modules and three 400 modules giving this particular configuration a capacity of 16 lines and 18 extensions Note that two of the extensions are a Hotline phone and a doorphone which do not use primary lines Although your configuration may differ this example shows various devices connected to 10 of the 18 extensions The circled numbers in the figure refer to the following list which gives a brief description of the equipment components Equipment Controller The equipment controller in this example contains both the primary and the expansion carriers plus these components Backplanes The backplanes distribute power to the premises equipment and connect the modules 206 Modules Each 206 module has jacks for two lines and six extensions 400 Modules Eac
219. see One Touch Access to Equipment Features As discussed in One Touch Access to Centrex Services in Chapter 3 you can store any dialing sequence such as Centrex feature codes or frequently dialed phone numbers on programmable phone buttons In addition you can program the buttons on MLS and MLC model phones with the codes for features that are available with your premises equipment MLS and MLC model phone buttons can be programmed centrally from an MLS 34D or MLS 12D display phone connected to extension jack 10 or 11 or directly at a user s extension For equipment features that require an extension or line jack number you should program the features centrally storing the feature codes on programmable buttons this lets people use the features simply by pressing buttons without needing to remember the jack numbers SeelAppendix Blfor a complete discussion of equipment features that require extension or line jack numbers 4 10 Customizing Your System Some features require buttons with lights Other features do not require buttons with lights but do use the lights to show status information if they are available For features that can be turned off and on by the user such as Do Not Disturb and Privacy the features are on whenever the lights are on NOTE The lights on MLS model phones do not show status information for Centrex features Information on programming equipment features is provided on Here are some
220. siderations m The System Date 101 and System Time 103 must be set correctly to ensure accurate SMDR call reports See m lfareport cannot print because the printer is jammed or out of paper the equipment controller will store up to 45 records in its memory until they can be printed Additional calls will not be recorded 7 8 Using Auxiliary Equipment m Inthe event of a power failure any calls in progress are lost call records for those calls are also lost m Intercom calls are not recorded but inside calls made using the Centrex extension number are m f you place a call on hold and the caller hangs up the call is considered complete and the record is sent to the call reporting device Serial Printers A 355AF adapter lets you connect a serial printer such as AT amp T s 572 Serial Printer to the primary processor module If you connect a printer make sure the printers switches are set as follows refer to the printer s instructions if you need help m 1200 baud m No parity m 8 data bits m 2 stop bits The call reporting feature also supports XON XOFF protocol carriage returns and line feeds Call Accounting Devices You can send call information to a call accounting device if you want to further analyze call activity The device stores rate table information and processes the call information it receives into meaningful reports that can help you optimize your communications system For example you can use it
221. sion Cable Power Indicators LEDs PHONES F M Yr c LES K M is 2D Pa EN Display Phone me Kr te GE B d b us E d gs LJ lt EC Wall Jacks cf SS f MLC 6 Figure 1 3 Equipment Controller and MLS MLC Model Telephones Overview 1 7 Equipment Controller The equipment controller is the heart of your premises equipment It is made up of one or two carriers the plastic housing consisting of the backplane and cover The backplane distributes power to the premises equipment and has slots where modules are placed the cover slides onto the front of the backplane after all the modules have been installed The system must have a primary carrier for support of up to 12 lines and extensions and can be expanded to include an expansion carrier for support of up to 12 more lines and extensions A fully loaded system has both carriers Modules The following modules are installed in your equipment controller m Primary processor module The primary processor module manages the components of your premises equipment It has jacks for a music on hold audio source a loudspeaker paging system and a call reporting device SMDR such as a printer The primary processor module is always installed in the center slot of the primary carrier m Expansion processor module optional The expansion processor module extends the primary processor module s management capabilities to the lines and extensions connected to
222. specific features you might want to store on programmable buttons m Voice paging of specific extensions m Voice paging of Calling Groups m Extension jack numbers for frequently dialed extensions inside your system so that users can call with one touch talk without tying up their primary lines and monitor the status of that extension m Message Light On and Message Light Off m Privacy and Do Not Disturb which require buttons with lights m Recall to send a switchhook flash for accessing Centrex features while on a call Intercom Calling If you store an extension jack number on a programmable button at an MLS or MLC model phone you can use the button as a Direct Station Select DSS button to call the extension with one touch simply by pressing the button This enables you to call the extension using the intercom so you can make an inside call without tying up your primary line as well as the primary line for the person you are calling See Appendix Blfor details on intercom calling In addition the lights next to the button act as Busy Lamp Fields BLF that show calling activity for the extension m idle no lights m Busy red on m Calling you using the intercom green flash If the extension is identified as a fax extension the button also shows a red broken flutter when the fax is not responding for instance when it is out of paper This equipment feature is called Call Viewing You may wish to use Call View
223. ssor module GL 4 Glossary Primary programming extension The main extension from which you program premises equipment using the phone connected to extension jack 10 on your equipment controller See alsofBackup programming extension Programmable button A telephone button that can be set up to access a feature On MLS and MLC model phones programmable buttons can be used as Auto Dial buttons for one touch dialing of Centrex feature codes or telephone numbers or equipment feature buttons Proprietary device A telephone or other device that is designed to work with a specific system and requires a special interface to connect to the public telephone network For example MLS and MLC model telephones are proprietary devices that can only be used with the equipment controller described in this guide See also Industry standard device Recall An equipment feature that sends a timed switchhook flash to let you access a Centrex Service Use Recall only on an outside or inside call using Recall on an intercom call disconnects the call Ringer Equivalence Number REN A measure of the power it takes to ring a phone or other telecommunications device usually shown on a label on the bottom of the device m S Secondary line A line assigned to an extension for call coverage purposes generally with delayed or no ringing When a call comes in on the line it rings first at the extension where it is assigne
224. st inside or Page 5 16 Number outside number dialed elephone Programming Redial Loudspeaker Connects a user to an Page 5 16 Paging optional loudspeaker paging elephone Programming system Message Turns the message light on an Page 5 16 Lights MLS or MLC model phone on elephone Programming or off Message Light On Message Light Off 4 26 Customizing Your System Feature Description For instructions see v Music on Turns off the RCA jack in the Page 5 13 Hold equipment controller used to ystem Programming procedure 602 connect a music source the default is on Night Causes all lines assigned to Page 5 13 Service extensions in the Night ystem Programming Service Group to ring Night Service Group Extensions immediately when a call procedure 504 comes in on any line primary Night Service Button procedure 503 or secondary If a password is defined the Night Service ystem Password procedure 403 Group extensions are restricted from making outgoing calls Privacy Prevents other extensions that Page 5 16 share a line from joining calls elephone Programming Recall Sends a timed switchhook Page 5 16 flash over the Centrex line elephone Programming Save Saves number for redial when Page 5 16 Number the button is pressed while elephone Programming Redial you are on a call Speed Dial Can be system wide used by Numbers anyone in the system or personal only or an exte
225. stem Speed Dial Numbers can be dialed from any extension System Speed Dial numbers are telephone numbers that a user can dial automatically by pressing Feature or on a standard phone followed by a two digit code Marking a System Speed Dial number when the number is programmed lets any user in the system dial it overriding any equipment dialing restrictions for the extension m System Password 403 creates a password that when entered at any MLS model phone overrides equipment dialing restrictions for the duration of a call This means that a person who knows the password can make a call from a restricted extension If you define a System Password turning on Night Service also restricts calling for the Night Service Group See page 4 13 for details on Night Service You can use the following procedure to override all equipment dialing restrictions except Line Access Restriction and Night Service with a System Password Allowed Phone Number Lists 407 allows you to create lists of numbers that specific extensions are allowed to dial Even if an extension s settings for Outgoing Call Restriction and Disallowed Phone Numbers would normally prevent the extension from dialing a number defining the number as an Allowed Phone Number lets the extension dial it For example if you put 900 numbers on a Disallowed List but want users to be able to call a specific 900 technical support hotline put that number in an Allowed List
226. stribute revisions in the future User Forms A 1 AT amp T qi Form A Speed Dial Numbers System Speed Dial Numbers Name Company To Dial System or Personal Speed Dial numbers Telephone Number Code Name Company 40 Telephone Number Name Company On MLS or MLC model telephone press Feature 2 digit Code Telephone Number 41 42 43 44 45 46 47 48 49 50 51 52 You can dial System Speed Dial codes with a at any time regardless of equipment dialing restricti 53 54 55 56 57 58 59 report problems and suggested revisions to your System Manager ons placed on your extension System Speed Dial numbers are programmed by the System Manager Personal Speed Dial Numbers J BR Name Company Telephone Number Code Name Company Telephone Number 90 91 92 93 94 95 96 97 98 To program Personal Speed Dial numbers see the Quick Reference card 99 AT amp T dip Form B Centrex Extension Numbers Name Description Centrex Extension No Centrex Phone No Line Jack Extension Jack Number Number Indicate any changes to default line jack numbers or extension jack numbers in the sp
227. t Insert the tab on the narrow end of the stand into the right slot on the bottom of the phone For an MLS 34D phone feed the cord through the stand and plug it in Then insert the other tab into the left slot pushing the stand down and slightly inward until the tab locks into place 2 To install the telephone stand gently place the phone upside down with the low end of the phone to your right Insert the tab on the narrow end of the stand into the left slot on the bottom of the phone Then insert the other tab into the right slot pushing the stand down and slightly inward until the tab locks into place A caution Do not unscrew the bottom of the phone To do so will expose you to a risk of electrical shock 3 A Remove the plastic cover from the phone and place a labeled button sheet on the phone so the holes on the sheet fit over the buttons Carefully replace the plastic cover B Slide the Quick Reference card under the telephone 3 A Insert the short phone cord through the center of the stand and plug it into the jack on the bottom of the phone then plug the other end into the modular wall jack Mount the phone on the wall jack using the screw keyholes on the base of the stand For proper mounting the wall jack must be an AT amp T 630B connecting block Finally connect the handset cord as described in Desk Mounting Step 1A above B Remove the plastic cover from the phone and place a la
228. t Groups are available use them instead MESSAGE LIGHT OFF p 5 16 PRESS a programmable button PRESS Feature 1 2 DIRECT LINE PICKUP L CALL FORWARDING PRESS a programmable button DO NOT DISTURB it PRESS a programmable button DIAL left intercom 6 8 PRESS Feature 1 1 PRESS a programmable button with lights PRESS Feature 0 1 Extension Programming Quick Reference Users can program features or store telephone numbers for their phones using Extension SES UU EE Line Ringing must be programmed from extension jack 10 or 11 using Centralized Telephone Programming all other features can be programmed on an MLS or MLC model phone at the user s extension TO ENTER PROGRAM MODE TO ERASE A FEATURE OR AUTO TO LEAVE PROGRAM MODE PRESS Feature 0 0 DIAL BUTTON PRESS Feature 0 0 TO CHANGE A SETTING PRESS the programmed button Follow the instructions shown in the boxes PRESS uic for each feature on this page System Programming Quick Reference Place the Programming Overlay on the dial pad of the MLS display phone at Extension Jack 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING PRESS Feature 0 2 TO USE A SPECIFIC PROCEDURE DIAL and 3 digit procedure code Example 1 0 1 for System Date PRESS Feature 0 0 PRESS System Program PRESS System Program SYSTEM DATE DIAL 101 DIAL the date in MMDDYY
229. t it is attached to slot Going from left to right install a the rear of the backplane and held by 206 module first then a 400 module the locking tab on the bottom of the Each 400 module must be to the right of slot Do not force the module If it a 206 module does not insert easily remove the mod A WARNING ule clear any obstruction and rein There are no customer serviceable sert B If you have an expansion components inside the modules or carrier slide the expansion processor backplane Hazardous voltages module into its center slot until the within DO NOT OPEN THE module locks into place MODULES Main Circuit Breaker 5 A Make sure the main circuit breakers on both carriers are off pulled out B Press the AC power cord firmly into the power jack on the top right rear of the backplane until it locks into place Plug the other end of the power cord into a grounded three prong wall outlet not controlled by a switch Repeat for the expansion carrier plugging its cord into the same wall outlet C Push in the main circuit breaker for the expansion carrier first and then push in the main circuit breaker on the primary carrier 6 Check all green lights on the fronts of the modules to make sure they are lit If a single light is out pull out the main circuit breakers reseat the module then push in the main circuit breakers as you did in Step 5C If multiple lights are out check to see that t
230. tal of 24 lines and 24 extensions 1 8 Overview MLS and MLC Model Telephones AT amp T MLS and MLC model telephones are designed to make maximum use of the features provided by your system The following models are available for use with your system AT amp T MLS 34D Telephone This phone is the best choice for extensions used by the system manager for equipment programming receptionist or operator It has 32 buttons that can be used for outside lines or programmed for one touch access to features It also has a built in speaker and microphone for dialing and having a conversation without lifting the handset and a large character display that shows the following Current date day and time Number you dialed and elapsed time when you make a call Prompts and messages AT amp T MLS 12D Telephone This phone has 10 buttons that can be used for outside lines or programmed for one touch access to features and 6 more buttons without lights that can only be used for programmable features It has a built in speaker and microphone and a display similar to the one on the MLS 34D telephone NOTE An MLS 34D or MLS 12D telephone is required for equipment programming Use the MLS 12D phone only if there are no MLS 34D phones installed at the site AT amp T MLS 12 Telephone This telephone has all the features of the MLS 12D telephone but without a display AT amp T MLS 6 Telephone This phone has 4 buttons that can be used
231. tems allow you to broadcast a message over a large area by connecting the paging system directly to the PAGE jack on the primary processor module The equipment controller supports all AT amp T paging systems For information on how to use a loudspeaker paging system with the equipment controller see page 6 17 Music on hold systems allow you to play recorded music to callers while they are on hold by connecting the music on hold system to the primary processor module The equipment controller supports the AT amp T Magic on Hold system and most models from other manufacturers m Extra alerts are strobes lights chimes horns or bells that light or ring when calls come in For example you can use an audible alert chime horn or bell to replace a phone ring in a noisy area such as a factory Similarly you can use a visual alert strobe or light to replace a phone ring in a quiet area such as a library m Electromagnetic Interference EMI filters allow you to block noise generated by a nearby radio station as well as most electrical devices The equipment controller supports the AT amp T Z300A EMI Filter m Uninterruptible Power Supply UPS allows full equipment operation during a power failure The equipment controller supports the AT amp T 360VA UPS m In Range Out of Building IROB protectors are required to prevent electrical surges from damaging your equipment when phones are installed in another building but on the sam
232. the password when Night Service is on to override equipment calling restrictions for the duration of a call To turn on Night Service Before using this feature you must program a Night Service Button 503 for the phone connected to extension jack 10 and assign extensions to the Nig ervice Group 504 see for directions Night Service can be turned on and off only from the MLS display phone at extension jack 10 On an MLS Model Phone 1 Press the Night Service button on the phone at extension jack 10 If a System Password is programmed the light next to the button flashes green you must go to Step 2 If no System Password is programmed the light is steady green and Night Service is on Enter the System Password The light is steady green Night Service is On On a Standard Phone This equipment feature is not available on a standard phone but may be available from Centrex To turn off Night Service This equipment feature is available only at the MLS display phone at extension jack 10 Press the Night Service button on the phone at extension jack 10 If a System Password is programmed the light next to the button flashes green you must go to Step 2 If no System Password is programmed the light goes off and Night Service is off Enter the System Password The flashing green light goes off Night Service is off This equipment feature is not available on a stan
233. to determine the best combination of local and long distance lines The call accounting device connects directly to the SMDR jack on the primary processor module and can also print out daily reports that include summaries by hour facility and extension jack number Refer to the manual provided with the call accounting device for instructions on connecting it to your equipment controller Using Auxiliary Equipment 7 9 User Forms This appendix contains two forms a Speed Dial Numbers form to be photocopied and handed out to users and a Centrex Extension Numbers form to be filled out and saved for reference when programming Depending on your particular configuration you may want to share the Centrex Extension Numbers form with some users who may need to know extension jack numbers and line jack numbers The Speed Dial Numbers form provides space on which to write System and Personal Speed Dial numbers For instructions on programming System Speed Dial numbers see page 5 14 in this guide The Centrex Extension Numbers form provides the default line jack numbers and default extension jack numbers In addition it provides space in which to record changes to default numbers Centrex extension numbers Centrex phone numbers and a name or description of the person or equipment assigned to each extension We suggest you fill in a photocopy of the forms leaving blank originals in this appendix in case you need to di
234. ts identified by a A A CAUTION Indicates the presence of a hazard that will or can cause minor personal injury or property damage if the hazard is not avoided A WARNING Indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided Carefully read the WARNING statement on page 2 9 Opening the equipment modules or backplane will expose you to hazardous voltages which can cause severe personal injury or death Also icad important See on page 2 ii before performing any installation procedures Reference Materials viii The following reference materials are available to help you install program and use the premises equipment To order them call the AT amp T Customer Information Center 1 800 432 6600 in the U S or 1 800 255 1242 in Canada The order numbers are in parentheses m installation and Use 518 455 330 provides instructions for installing programming and using the premises equipment m Quick Reference for Use with MLS Series Telephones 518 455 331 package of 6 contains basic instructions for using MLS model telephones About This Guide m MLC 6 Cordless Telephone Installation and Troubleshooting 999 506 143 explains how to install the MLC 6 cordless telephone and how to solve any problems that might occur when using it with your system m MLC 6 Cordless Telephone Quick Reference Display and Controls 999 506 146 explains how to use the MLC 6 cord
235. tting is Set to assigned or program Extension setting is not not assigned so that Privacy on a lighted button to Privacy assigned so users at covered prevent users at covering 4304 that users at extensions will be able to extensions from joining calls on this covered join conversations on their extension s primary line extensions will primary lines be able to join conversations on their primary lines 4 8 Customizing Your System Procedure Setting at Setting for Covering Setting for Covered Extensions Extension Extensions J ack 10 Abbreviated Set to not Set to not active for an No change required Ringing active for an extension if you want 305 extension if you incoming calls to keep want incoming ringing even when the user calls to keep at the extension is busy on ringing even another call this setting when the user applies to all lines assigned at the at that extension extension is busy on another call this setting applies to all lines assigned at that extension Line No change To pick up calls on If the user at the covering extension Ringing required secondary lines only when should screen all calls set the there is no answer on the primary line to no ring or delayed covered lines set ringing ring for secondary lines to delayed ring To answer all calls set ringing for secondary lines to immediate ring Alternatively use Button Down
236. ty for damages resulting from m Failure to follow AT amp T s installation operation or maintenance instructions m Unauthorized equipment modification movement or alteration m Unauthorized use of common carrier communication services accessed through the system m Abuse misuse or negligent acts or omissions of the customer and persons under the customer s control or m Acts of third parties and acts of God AT amp T s obligation to repair replace or refund as set forth above is your exclusive remedy Except as specifically set forth above AT amp T its affiliates suppliers and dealers make no warranties express or implied and specifically disclaim any warranties of merchantability or fitness for a particular purpose Limitation of Liability Except for personal injury caused by AT amp T s negligence the liability of AT amp T its affiliates suppliers and authorized resellers for any claims losses damages or expenses from any cause whatsoever including acts of omissions of third parties regardless of the form of action whether in contract tort or otherwise shall not exceed an amount equal to the lesser of the direct damages proven or the purchase price of the product In no event shall AT amp T or its affiliates suppliers or authorized resellers be liable for incidental reliance consequential or any other indirect loss or damage including lost profits or revenues incurred in connection with the prod
237. u have the parts shown in Figure 2 3 if not call the Helpline as instructed on the inside front cover of this guide You will have up to four types of component packages Figure 2 3 shows the contents of each package type in an area marked by a dashed line Required Parts Primary Carrier Primary e MLS 34D MLS 12D Quick Reference Cards Processor uc pene Programming Programming 3 packages of 6 Module Overlay Overlay lt Q AC Power Cord eo 206 Module 400 Module Cover Module Line Cords 2 l amp amp I I t 267F2 I i Bridging EX a r Adapters 2 1 3 Cu i l I EN om aa ACC 1 EN e a i E I 1 7 foot Cover Expansion Backplane 7 foot i 400 Telephone Processor Module i 206 Telephone Module Line Cords 4 1 I I I I I AC Power NO Q Cord Expansion Cable 1 Figure 2 3 Premises Equipment Parts NOTES 1 For each carrier you will need to obtain four 12 screws of the appropriate type for the wall and the weight of the carrier a carrier with two 206 modules two 400 modules and a processor module weighs approximately 27 5 pounds 2 If you need modular telephone cords for connecting the extension jacks on the equipment controller to the modular connecting blocks for extensions in the equipment room short telephone cords for wall mounting MLS model phones or a 355A 355AF adapter and D8W telephone cord for connecting a call reporting device o
238. u hear a caller to respond without lifting the handset NOTES 1 The HFAI feature can be turned on or off only when your phone is idle Muting your voice while you are on a call turns off the microphone only for the duration of the call 2 f you are speaking on a call you will not hear any other pages to your extension B 2 Using Intercom Features Using Intercom Calling Features Placing a Call On an MLS or MLC Model Phone To ring another extension 1 Press intercom You hear the intercom dial tone 2 Lift the handset if desired 3 Dial the extension jack number To voice page another extension 1 Press intercom You hear the intercom dial tone 2 Lift the handset if desired 3 Dial and an extension jack number After the beep start talking Your voice is heard on the speaker at the paged MLS model phone If you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Answering a Call On an MLS or MLC Model Phone To answer a ringing call using Direct Line 1 Lift the handset Pickup 2 Press intercom 3 Dial 6 8 plus the two digit line jack number of the ringing line To answer a call ringing at another 1 Lift the handset extension 2 Press Intercom See for instru
239. u will generally hear when calls ring at your phone For example there may be different ringing patterns for inside and outside calls If someone makes an intercom call to your phone you will hear a repeated pattern of two rings one long and one short RING ring RING ring RING ring Switchhook When you are on a call pressing the switchhook connects you with Centrex so you can access Centrex services Pressing the switchhook down for 1 4 to 1 second sends Centrex a signal called a switchhook flash If you press the switchhook quickly and nothing happens try again pressing a little longer If you are on an intercom call made to you from an MLS or MLC model phone pressing the switchhook disconnects the call Limitations Because some standard phones do not have line buttons feature buttons or dedicated function buttons call handling is different than for MLS or MLC model phones The actions below cannot be performed from those standard phones using equipment features However comparable Centrex features may be available for use by those standard phones m Because there are no line buttons you can make calls only on your own Centrex line m You cannot make intercom calls m You cannot make a voice paging call from a standard phone If you use an MLS or MLC model phone to make a voice paging call to a standard phone the standard phone rings m You cannot enter program mode m lf the standard phone has a mes
240. uct This limitation of liability shall survive failure of the exclusive remedy set forth in the limited warranty above C 10 Maintenance and Customer Support Product Ordering Information Ordering additional telephones and modules accessories and replacement parts for your system is convenient Table C 1 on the next page shows where you can buy components in the United States To take full advantage of your premises equipment the sources shown below can also provide you with the optional equipment you might want for your system such as AT amp T fax machines answering machines standard phones modems paging systems doorphones headsets bells lights strobes music on hold systems and printers You can obtain most items from more than one source either directly from AT amp T or from authorized dealers Sources in the United States are m AT amp T Catalog Sales This source is AT amp T s national phone mail sales center in Cincinnati A Catalog Associate will place your order including AT amp T installation if you need it Or you can charge your order on a major credit card The Catalog Associate can also give you sales advice and mail you AT amp T s Sourcebook catalog of systems telephones and accessories Call 1 800 451 2100 m AT amp T Sales Offices Sales offices to serve the small business customer are located throughout the country To contact the office closest to you call 1 800 247 7000 A representative wil
241. uipment programming settings that are needed for Central Call Coverage The first column shows the name of the programming procedure or function System Programming procedures which determine how the equipment controller handles lines and extensions include the procedure number in parentheses for example Line Assignment 301 Telephone Programming procedures which affect the operation of individual extensions show only the name of the procedure See Chapter Blfor more information on programming The remaining columns show the required and optional settings for this call coverage setup 4 4 Customizing Your System M 3 Table 4 1 Programming for Central Call Coverage Procedure peung or Receptionist Extension Jack 10 Setting for Other Extensions Line Assignment 301 In addition to its own primary line assigns all other lines in the system as secondary lines If a line should not be answered by the receptionist remove that line s assignment for extension jack 10 Assigns a unique primary line to each extension Abbreviated Ringing 305 Normally if a call comes in when you are on the phone the call will ring at your phone only once but the light next o the line button will continue to flash To have incoming calls keep ringing even when you are busy on another call set Abbreviated Ringing to not active setting applies to all lines assigned at that ext
242. umbers per list that users can dial from the specified extensions regardless of equipment dialing restrictions Lists must also be assigned to extensions using procedure 408 DIAL 407 DIAL a list number 1 to 4 DIAL a list entry 01 to 10 To add entry DIAL the phone number up to 12 digits PRESS Enter NOTE For instructions on entering ph numbers see Entering Telephone Numbers into Lists page 4 18 PRESS Remove to remove a list entry PRESS Next Item to select another list entry To program another list PRESS Next Procedure Prev Proceaure enter a new list number and repeat above steps ALLOWED LIST ASSIGNMENTS Assigns one or more Allowed Lists to an extension DIAL 408 DIAL an extension jack number DIAL a list number 1 to 4 DIAL 1 Assigned 2 Not Assigned PRESS Next item to select another list To program another extension PRESS Next Proceaure Prev Procedure enter a new extension jack number and repeat above steps PICKUP GROUP EXTENSIONS Assigns an extension to a Pickup Group Calls to a Group can be picked up by any user DIAL 501 DIAL a group number 1 to 4 DIAL an extension jack number DIAL 1 Assigned to group 2 Not assigned to group v PRESS Next item to assign another extension To program another group PRESS Next Procedure Prev Procedure enter a new group number and repeat above
243. ustomers or other business associates so that all users in the system with MLS and MLC model phones can dial them by pressing three buttons Feature plus a two digit code The following notes apply to System Speed Dial numbers m System Speed Dial numbers are stored in the equipment controller so a user at any MLS or MLC model phone can dial them provided that a Centrex line is assigned to the extension 4 14 Customizing Your System m The equipment controller can store a maximum of 80 System Speed Dial numbers dial codes 20 79 m System Speed Dial numbers must be programmed from an MLS 34D or MLS 12D display phone at extension jack 10 or 11 m f you must include a dial out code before dialing an outside number include the dial out code in the programmed Speed Dial number m t is recommended that you do not store Centrex feature codes as System Speed Dial numbers If the equipment controller sees an asterisk in the Centrex feature code it will interpret the number as a Marked System Speed Dial number and will not dial the asterisk provides a form on which to record Speed Dial numbers You should record all System Speed Dial numbers on the top of that form and give a copy to each user with an MLS or MLC model phone You may decide to use Centrex speed dialing on all lines for the numbers that all users need often Centrex speed dial numbers can be dialed from both standard phones and MLS or MLC model phones
244. utton on an MLS or MLC model telephone that enables you to access an equipment feature with one touch simply by pressing the button See also Auto Dial button and Expansion carrier The optional component of the AT amp T equipment controller that can be connected to the primary carrier to expand your system s line and extension capacity See aeolian carer Expansion processor module The main module of the expansion carrier which must be installed in the center slot of the expansion carrier This AT amp T module extends the primary carrier s management capabilities to the 206 and 400 modules installed in the expansion carrier See also Primary processor module Extension A destination in the system that can be dialed Extension jack The location on 206 modules that allows you to connect phones or other telecommunications devices to the equipment controller Extension jack number The number assigned to each extension jack on a 206 module Extension jack numbers run consecutively from 10 through 33 for a two carrier configuration Extension Programming A method of telephone programming that lets users program their own extensions from their MLS or ML C model phones Extension Programming is an alternative to Centralized Telephone Programming Fax Management button An MLS or MLC model phone button with a light that is programmed with the extension jack number of a fax machine A user can monitor the light next to t
245. w you to put a call on hold This equipment feature is not available on a standard phone but may be available from Centrex Follow your Centrex instructions for retrieving a call held at your extension f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Transferring a Call To transfer a call On an MLS or MLC Model Phone 1 While on a call press Transfer in place of a switchhook flash in your Centrex instructions 2 Follow your Centrex instructions for transferring a call On a Standard Phone 1 While active on an outside or inside call press the switchhook down once rapidly 2 Follow your Centrex instructions for transferring a call f you are using an MLC 6 cordless phone make sure the handset is on before following these instructions For more information on using the MLC 6 phone see AT amp T MLC 6 Cordless Telephone Quick Reference Display and Controls Using Telephones 6 15 Making a Conference Call On an MLS or MLC Model On a Standard Phone Phone To set up a conference 1 Set up the call to the first party 1 Set up the call to the first party call You can call the party pick up the You can call the party pick up the call from hold or answer an incoming call fr
246. xtension is referred to as a covered extension Central Call Coverage Central Call Coverage the default call coverage setup lets a central receptionist answer calls that are not picked up by the user at the dialed extension When a call comes in on a line it rings first at the phone where the line is assigned as a primary line but if the user at that extension does not pick it up it also rings at the receptionist s phone NOTE For a central receptionist install an MLS 34D phone which has 32 line programmable buttons This phone can easily handle the system maximum of 24 lines and still have eight programmable buttons available for features Customizing Your System 4 3 Figure 4 1 shows how Central Call Coverage works Ext 1004 Ext 1006 Ext 1005 Ext 1007 Ecce Primary Receptionist s Phone Ext 1000 Incoming Call rings immediately Covered Call rings after about 20 seconds Setup for Central Call Coverage is simple because the equipment controller automatically assigns all lines to the receptionist s phone the phone connected to extension jack 10 The Centrex line connected to line jack 01 on the equipment controller is assigned as the primary line all other lines are assigned as secondary lines This arrangement lets a receptionist cover all of the lines in your system Figure 4 1 Central Call Coverage shows the eq
247. y to cause harmful interference in which case the user will have to correct the interference at his or her own expense FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules In compliance with those rules you are advised of the following m Means of Connection Connection to the telephone network shall be through a standard network interface jack USOC RJ11C These USOCs must be ordered from your local telephone company This equipment may not be used with party lines or coin telephone lines m Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the following a The telephone number s you will be using with this equipment The appropriate registration number and ringer equivalence number REN which can be found on the right hand side of the primary carrier FCC Information E 1 The facility interface code which is O2LS2 You must also notify your local telephone company if and when this equipment is permanently disconnected from the line s m Repair Instructions If you experience trouble because your equipment is malfunctioning the FCC requires that you disconnect the equipment from the network and not use it until the problem has been corrected Repairs to this equipment can only be made by the manufacturer its authorized agent
248. ystem Reset procedure 728 Toll Call Prefix procedure 402 IN 8 Index Touch Tone Enable feature programming 5 16 combination extension phone does not ring combination extension phone does not work difficulty making calls display does not work held call problems Hotline or doorphone does not work line or extension does not work multiple phones dead new line or extensions does not work no ringing C 5 other system problem other system problems Recall does not work 206 module description specifications U Uninterruptible Power Supply UPS 1 6 1 11 a V Voice Paging feature setupdecisions F12 O Oo using amp 13 to6 4 B3 NEN Ww Wall mounting an MLS model telephone Warranty C 9 Wiring specifications Index IN 9 Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the MLS display phone at extension jack 10 or 11 TO ENTER PROGRAM MODE TO PROGRAM ANOTHER FEATURE TO ERASE A FEATURE OR AUTO PRESS eatre 0 2 AT THE SAME EXTENSION DIAL BUTTON PRESS System Program gua cous aa asi in did ie aic PRESS stam Poa the box shown for the new feature on PRESS uic this page TO LEAVE PROGRAM MODE PRESS central Tel Program TO CHANGE SETTING FOR PRESS Feature 0 0 DIAL the extension

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