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Nikon COOLPIXS6300RED Digital Camera User Manual

1. www polycom com videodocumentation Chapter 4 Designing the User Experience To design the home screen 1 Goto System gt Admin Settings gt General Settings gt Home Screen Settings 2 Configure these settings Setting Description Dialing Display Specifies which dialing option to display e Dialing entry field Allows users to enter numbers manually e Display marquee Displays text in the dialing entry field Can be used to display user instructions Users cannot enter numbers manually when this option is selected e None Removes the dialing entry field from the screen Call Quality Allows users to select the bandwidth for calls H 323 Extension Allows users to enter extensions on the home screen E 164 Directory Allows users to access the directory System Allows users to access the System screen which includes User Settings Diagnostics and System Information If you remove the System button you can still access the System screen by navigating to the home screen pressing Q Help on the remote and selecting System 3 Select gt and configure these settings Setting Description System Name Specifies whether to display the name of the system on the home screen above the PIP window IP or ISDN Specifies whether to display the system s IP address ISDN number Information or both on the home screen Local Date and Specifies whether to display the local date and time on the hom
2. 7 14 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Audio Symptom Problem Corrective action No audio at your site The far site is muted Look for the far site Mute icon Ask the far site to unmute the microphone Note The far site s microphone may be muted even if you do not see a far site Mute icon The volume may be turned Use the remote control to turn up the volume all the way down Then check the system s audio output using the Speaker Test screen under Diagnostics gt Audio You should hear a 400 Hz tone The far site s microphones Ensure that each person who speaks is facing a are not placed correctly microphone and is close enough to it The far site s microphone Ask the far site to check the cable to the microphone is not connected or does not have power Too many line errors Try the call again later ISDN voice algorithm is Go to System gt Admin gt Network gt ISDN Incorrect Change the ISDN Voice Algorithm selection aLaw or uLaw The volume is turned all Turn up the volume on the TV monitor After that you can the way down on the TV use the remote control to adjust the volume monitor The monitor s audio inputs Check audio output using the Speaker Test screen under are not connected properly Diagnostics gt Audio You should hear a 400 Hz tone Ask someone at the far site to speak into the microphone and check the Far Site
3. Appendix 1 Administrator s Guide for the V500 System LAN Cable 3 35 WIRING COLOR CODE STANDARDS WIRE STRIPE CONN RJ 45 P1 P2 PIN PIN AT amp T 258A 268B WHITE ORANGE ORANGE WHITE WHITE GREEN CABLE 8 COND 24 AWG BLUE WHITE BLACK PVC JACKET CATEGORY 5 TWISTED PAIR WHITE BLUE MINIMUN OF 2 TWISTS PER INCH GREEN WHITE WHITE BROWN BROWN WHITE 12 FEET 3 WIN hm oa NI OO oy amp on amp ow EE NOTES UNLESS OTHERWISE SPECIFIED MOLDING MATERIAL PVC UL94 V 0 COLOR ORANGE APPROXIMATE MATCH TO PANTONE 1665 U LAN Cable 2457 08343 001 Composite Video Cable 6 FEET 3 T MOLDED STRAIN RELIEF OVER MOLD RCA CONNECTORS BOTH ENDS lee WHITE INSULATION RED INSULATION 6 0 0 5 C xe 8 00 0 5 C xe gt NOTES UNLESS OTHERWISE SPECIFIED LDING MATERIAL PVC UL94 V O LOR BLACK RED f f CRED 0 O ABLE COMPOSITE ROUND MADE UP OF 3 0 E 0 AXIAL MINIATURE 75 ohm 30 AWG wH OHT LLULAR POLYOLEFIN 90 TINNED PPER SHIELD CABLES WITH FILLER FOR OUNDNESS JACKET COLOR BLACK MATTE YEL C fH YEL FINISH OVER MOLDED CABLE END COLORS RED APPROXIMATE MATCH TO PANTONE 199C WIRING DIAGRAM WHT WHITE PANTONE DOES NOT HAVE SAMPLE _ YEL APPROXIMATE MATCH TO PANTONE 109C ALTERNATE CABLE CONST
4. Configuring the ISDN Network Interface To configure the ISDN network interface settings 1 Goto System gt Admin Settings gt Network gt ISDN 2 Configure these settings Setting Description Enable ISDN H 320 Check this to allow your system to make H 320 ISDN calls Outside Line Enter the ISDN dialing prefix used to call outside the network Dialing Prefix ISDN Switch Enter the protocol used by your network s switch Protocols 3 18 www polycom com videodocumentation Chapter 3 Configuring Network Use Setting Description ISDN Voice Enter which voice algorithm Alaw or uLaw you want to use for Algorithm ISDN voice calls Do not change this setting unless you experience audio issues in all ISDN voice calls Auto BRI Check this to allow the NI 1 switch to automatically configure the Configuration directory numbers and SPIDs This setting is only available if you have selected the NI 1 switch protocol 3 Select gt and configure these settings Setting Description Area Code Enter the area code for this system s location Directory Numbers Enter the numbers assigned to the B1 and B2 channels for the BRI line The two numbers for a line may be the same or different depending on the switch protocol in use Check this to enable the ISDN line If you selected the Standard ETSI Euro ISDN protocol you must enable the BRI line The ISDN BRI Numbers screen also displays the country
5. 6 10 www polycom com videodocumentation Polycom Inc Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the V500 system It is organized by category to help you troubleshoot any issue Diagnostic tools are available via the system itself and the V500 web interface To connect to the V500 web interface enter your system s IP address in a web browser and browse to the required diagnostic tool What s in this Chapter Sending a Message System Screens Quick Reference Diagnostic Screens General Troubleshooting How to Contact Technical Support Administrator s Guide for the V500 System sending a Message If you are experiencing difficulties with connectivity or audio you may want to send a message to the V500 system Only the near site can see the message it is not broadcast to the far site in the call To send a message via the V500 web interface 1 pA On a PC open a web browser In the browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface Enter admin as the user name and the password if a password has been established Go to System Setup gt Diagnostics gt Send a Message In the Send a Message page enter a message up to 100 characters in length then click Send Message The message is displayed for 15 seconds on the screen of the system System Screens Quick Reference These
6. December 2004 Edition 3725 21743 003 B V500 Version 7 5 POLYCOM Trademark Information Polycom and the Polycom logo design are registered trademarks of Polycom Inc V500 Global Management System People Content IP Pro Motion and Siren are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2004 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Informatio
7. Enable the integrated AES encryption to automatically encrypt calls to other AES capable systems without external encryption equipment Remote access Configure manage and monitor the system from a remote computer using the V500 web interface the system s web interface the Polycom Global Management System or SNMP Alternatively you can choose not to allow remote management Secure system management Use the local administrator s password on the system to prevent others from changing system configuration while allowing yourself to manage the system Administrator s Guide for the V500 System LI Room monitoring Monitor rooms in or out of a call using the Web Director feature accessible through the V500 web interface LI Call Detail Reports Access the system s call history from the V500 web interface You can download the data to a spreadsheet application for sorting and formatting LI Remote diagnostics Identify and correct issues that affect the video conferencing experience using tools in the V500 web interface Q SNMP reporting Receive SNMP traps that can indicate a total of 35 conditions Standard System Components This section describes the standard components that come with the V500 system Two models of the V500 system are available IP only and IP with ISDN Name Component V500 system Remote control 290888 Fo aaa i SCELTI Composite video cable LAN cabl
8. The system displays a message stating that encryption is required Switch protocol issue The far site may be unable to accept calls above this speed Speeds do not show when selecting the speed icon Corrective action Try the call again For more information please refer to Q 850 Cause Codes on page Appendix 4 Be sure you are calling the correct number The number may need to include A digit for an outside line A long distance access code An international access code A country code An area code or city code Check that all network cables are properly connected Power off the system wait five seconds and power on the system Then wait about two minutes to allow the ISDN lines to resynchronize Ask the person at the far site to call your system Check the ISDN configuration and verify with your ISDN service provider that the system is configured correctly Your system is configured to require all calls to be encrypted and encryption is not available at the far site Start by calling the far site at 1x56 and progressively try higher speeds as appropriate This will verify the primary number Being able to dial non bonded but unable to dial bonded to all locations is usually a switch protocol issue Verify your ISDN provisioning with the telephone service provider Go to the Call Status screen Highlight the circle for the channel dialed The number dialed for the channel will be displayed as you h
9. 1 Goto System gt Admin Settings gt Global Services gt My Information 2 Enter the contact information for the Global Management System administrator for technical support The following section illustrates the interaction between Global Management System and the system you are configuring Administrator s Guide for the V500 System Requesting Technical Support from the Global Management System Administrator 1 From the Place A Call screen press Q on the remote 2 Select Support and press on the remote You see the following message Tech Support will be alerted to phone you at the following number Continue Enter your contact telephone number The V500 system sends your information to the Global Management System administrator You see the following message The Global Management System administrator opens the alert Tech Support has been alerted You can also call message containing your telephone this number for assistance number The message displays the telephone number you entered for Tech Support on the My Information screen Global Management System sends a message to your V500 system The V500 system displays the message from Global Management System The Global Management System Your request for help has been acknowledged administrator calls you 5 8 www polycom com videodocumentation Chapter 5 Managing the System Remotely setting Up SNMP The V500 system sends SNMP Simp
10. Setting Description Monitor Specifies the monitor s aspect ratio e 4 3 Select if you are using a regular TV monitor e 16 9 Select if you are using a wide screen monitor and configuring for dual monitor emulation You can set a wide screen monitor to 16 9 to resize the UI screens even if you do not configure it for dual monitor emulation The far site video is displayed in the same way for both settings Note If you select 16 9 you will also need to set up the monitor for full screen display In the monitor s setup menu choose the setting that stretches the picture uniformly without clipping the edges Use this setting Not this setting Specifies PIP Picture in Picture behavior e On The PIP window stays on for the duration of the call e Off The PIP window is not displayed during the call e Auto The PIP window is displayed when a user picks up the remote Note PIP settings are also available in the User Settings screen Users can turn the PIP on or off and change its location on the screen using the PIP button on the remote control Display Icons ina_ Specifies whether to display all on screen graphics including icons Call and help text during calls Snapshot Lets you choose whether to have snapshots time out after a period Timeout of four minutes after which the system returns to live video If you want to return to live video before four minutes have elapsed press the Near button on th
11. You can provide real time text transcriptions or language translations of the video conference by displaying closed captions on your system When you provide captions for a conference the captioner uses a web browser to listen to the conference audio and enter the caption text in the system s web interface When the captioner sends a unit of text all sites see it on the main monitor for 15 seconds The text then disappears automatically www polycom com videodocumentation Chapter 4 Designing the User Experience Audio Options for Closed Captioners When you provide captions for a conference the captioner may be present or may use a telephone or web browser to listen to the conference audio The captioner must receive audio from the conference in one of these ways e Attending one of the conferences sites e Listening to the conference via the V500 web interface e Listening to the conference via a speakerphone in the room at one of the sites Options for Supplying Closed Captions to Conferences Captions can be provided in any language that uses the Latin alphabet The captioner can enter caption text in one of these ways e Inthe room or remotely using the V500 web interface e Inthe room or remotely using a Telnet session Providing Captions Via the V500 Web Interface Closed captioners can provide captions from inside the conference room or from a remote location by entering the captions directly into the V500 web interface
12. call statistics 6 3 call maximum 1 2 LAN call 3 5 speed dial 4 20 SPIDs 3 19 split screen See Dual Monitor Emulation statis IP address 3 3 Polycom Inc Index statistics call 6 3 Call Statistics screen 7 4 system 6 1 status Call Status screen 7 4 network and call diagnostic tools 7 3 system 3 24 System Status screen 7 3 subnet mask 3 4 switch protocol ISDN 3 18 3 19 switch power 2 5 system checking status 3 24 configuring call settings 4 12 designing behavior 4 12 displaying name 4 19 introduction to 1 1 lights 7 18 optional components 1 5 positioning 2 2 screens quick reference 7 2 specifying name 4 13 standard components 1 4 System Information screen 7 17 system profiles managing 5 4 System Status screen 7 3 7 TCP list of ports to open 3 7 specifying fixed ports 3 11 technical support contacting 7 19 from GMS administrator 5 7 5 8 information to provide 7 19 telephone number 7 19 web page address 7 19 test Audio Meter 7 6 Color Bar 7 6 Near End Loop 7 5 PING 7 5 Speaker 7 6 test calls 3 23 Index 7 Administrator s Guide for the V500 System time daylight saving 4 16 difference from GMT 4 16 displaying 4 19 displaying call length 4 12 4 16 screen saver 4 22 server 4 16 setting 4 16 specifying maximum during call 4 12 tones alert 4 11 4 22 internal ringer 4 11 ring 4 11 4 22 tools call status 7 3 network connectivity 7 5 reset 7 7 video and audio 7 6 tracking calls 5 6 tra
13. inside the firewall but the V500 is allowed free access to the Internet Therefore this configuration leaves the V500 without protection from external sources Systems deployed outside a firewall are potentially vulnerable to unauthorized access Visit the Polycom Security Center at www polycom com for timely security information You can also register to receive periodic email updates and advisories www polycom com videodocumentation Chapter 3 Configuring Network Use There are two types of DMZs Q Virtual DMZ With a virtual DMZ all ports through the router are opened for the device in the DMZ in this case the V500 This has the affect of placing the V500 on the outside of the router s firewall Keep in mind however that the V500 may still be protected by some global firewall securities which may adversely affect video conferencing Q Physical DMZ With a physical DMZ there is an actual physical port on your router usually labeled DMZ into which you plug your V500 LAN cable This port places the V500 physically outside of the firewall which is usually less restrictive but is also less secure Typically you should only use a DMZ when other configurations fail to allow H 323 traffic to flow through unobstructed If you do choose to place your V500 in a DMZ you must 1 Make sure your router s firewall software provides a DMZ 2 Assign the internal IP address of the V500 to the DMZ For more information
14. type 6 3 Index 1 Administrator s Guide for the V500 System Call Detail Report CDR account numbers 5 6 archives 6 9 features 1 4 generating 4 12 4 19 information in 6 6 screen 7 4 viewing and downloading 6 6 viewing recent calls 6 5 Call Detail Report screen 7 4 Call Speeds screen 7 12 Call Statistics screen 7 4 Call Summary screen 7 3 calling through a cable or DSL modem 3 6 through a network router 3 6 using a DMZ 3 12 within an intranet 3 5 camera configuring settings 4 6 setting brightness 4 6 cause codes 0 850 Appendix 4 closed captions audio options 4 23 displaying 4 22 Telnet session connection 4 24 V500 web interface connection 4 23 Color Bar test 7 6 color schemes 4 21 4 22 composite video cable description 1 4 drawing Appendix 2 configuring BRI 3 18 Dual Monitor Emulation 4 7 IP network connection 3 3 ISDN network connection 3 18 monitor 4 7 network use 3 1 1 1 PIP 4 7 SNMP 5 9 connecting equipment 2 2 ISDN 7 11 ISDN BRI network interface 2 4 LAN 2 3 monitor 2 2 power 2 5 system 2 2 Index 2 connector BRI 2 4 composite video 2 2 LAN 2 3 power 2 5 S video 2 2 content displaying 4 9 cord power connecting 2 5 description 1 5 country code 4 16 country selection 4 16 customizing Home screen 4 18 system behavior 4 5 system features 1 2 workspace 4 4 4 17 D data collaboration 4 9 data rate audio 6 3 6 5 video 6 3 6 5 date displaying 4 19 daylight saving time 4 16 Demi
15. Audio meter on the Audio Meter screen under Diagnostics gt Audio to determine whether your system is receiving audio The system s audio Check the system s audio connections to the TV monitor outputs are not connected Verify that the system is connected to the correct audio properly connectors on the monitor Polycom Inc 7 15 Administrator s Guide for the V500 System Symptom Problem Corrective action The people at the far site The people at your site are Move closer to the microphone cannot hear you too far from the microphone Your system s microphone Check your system for one or more of these mute is muted indications e Near site mute icon on the screen e System indicator is red To unmute the system press the gt Mute button on the remote control Your system s microphone Contact your Polycom reseller does not work The people at the far site Ask the people at the far site to move closer to the Not enough volume during a call are too far from the microphone microphone The volume is set too low Turn up the volume using the remote control on the system The volume is set too low Turn up the volume on your TV monitor on the TV monitor Sound effects such as The sound effects volume Adjust the sound effects volume on the Audio Settings the incoming call ring are is not set at desired level screen If you do not want to hear sound effects set the too lou
16. Callsesssniirori cn semen meee ine snes 5 6 vi www polycom com videodocumentation Adding My Miormation serosa cetaceans et eae ice een T OE oe 7 Requesting Technical Support from the Global Management System Administrator 5 8 Setine UPSNMP ireren NRAN N E ap ewraaeueiess 5 9 DPownoadine MIBS rontet aa E T O 5 9 Contigurine for SNMP M nadgement siorenieriirni n an EA A EAE 5 10 Chapter 6 System Usage and Statistics aI AT r A A E E oe 6 2 Call STATISTICS sessioner E T 6 3 Callot na E E A N N 6 4 Rece Call G nie einn AN tote teeasetos ye saua Neonsebaaintenumanieens 6 5 Call Detail IRC OLE niece a n AA AA 6 6 Information in the Call Detail REP Orb ecsurorsicerminunnindnne i n ne 6 6 Calls Deti Repor AECIIVCS oirra En E O 6 9 Chapter 7 Diagnostics and General Troubleshooting Sending MESILE songer in a a L N E ce E OG 7 2 ovsem ocreens CUICK NELCLENICE serris eair enin a a e seetuatesiwands 7 2 Did NOSU OTOES a ees ges reed E E 7 3 General Troubleshooting erisa eaa E E 7 8 Powerand Staru by us pense nn AA T E OR 7 8 Remote Conto orarin NER A auatsloideacouaalsuatpnassbedhetuaen 7 9 PACCESS LO DELEENS ANG OY STENT aa stapes a E OA 7 9 Calin e E A A T A 7 11 Dis pla paarir A A A veg Soda E A STNE 7 13 Aie k O E E A E E E E E E E E 7 15 Errorlndicahons esnia a E A ates Ninel abet nee 7 17 DY SLOM LAPIN LS ea a a E E Ea stabteuaptyiacsediepaatesene 7 18 Network Tare rte Lie MiS ereis ies n a ete yin ea alacant an soa hc
17. H 320 Errors The number of errors during an H 320 call Average Percentof The combined average of the percentage of both audio and video Packet Loss Tx packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Percentof The combined average of the percentage of both audio and video Packet Loss Rx packets received that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Packets The number of packets transmitted that were lost during an H 323 Lost Tx call Average Packets The number of packets from the far site that were lost during an Lost Rx H 323 call Average Latency The average latency of packets transmitted during an H 323 call Tx based on round trip delay calculated from sample tests done once per minute Average Latency The average latency of packets received during an H 323 call Rx based on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum latency for packets transmitted during an H 323 call Tx based on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum laten
18. Inc 6 3 Administrator s Guide for the V500 System Call Status The Call Status screen provides call connection information The spheres on the screen provide details for each line When you place a call you ll see the status change as the call connects To view the Call Status screen gt gt Go to System gt Diagnostics gt Call Statistics You can highlight the spheres on this screen to see the number dialed the relevant status code and details of any errors You can view Call Status during a call by pressing Q Help on the remote control 6 4 www polycom com videodocumentation Recent Calls C Polycom Inc Chapter 6 System Usage and Statistics Recent Calls shows a list of up to 99 calls made by the system It includes the following information Q Site name or number LI Date LI Time LY Call In or Out The Recent Calls list shows incoming and outgoing calls that connect as well as outgoing calls that do not connect If Do Not Disturb has been enabled any incoming calls attempted by other sites will not be listed The Home screen can be configured to include Recent Calls For more information about including the Recent Calls list on the home screen see Designing the Home Screen on page 4 18 To view the Recent Calls screen gt gt Go to System gt Admin Settings gt Network gt Recent Calls You can see more detail about any call by highlighting an entry and pressing Q Help on th
19. Preference 2 Configure these settings Setting Description Enable H 329 Check this to specify standards based People Content data collaboration Note Not all H 323 devices recognize this new standard You can try disabling this option if you Suspect a compatibility issue Enable IP H 323 Check this to allow the system to make IP calls Enable SIP Check this to allow the system to use SIP when connecting IP calls Enable ISDN H 320 If you have the ISDN option check this to allow the system to make ISDN calls Enable Voice Over If you have the ISDN option check this to allow the system to ISDN make voice only calls to phones connected to an ISDN network such as an organization s PBX 3 If you have the ISDN option select gt to go to the Network Dialing screen and specify the dialing order preference between IP and ISDN 3 20 www polycom com videodocumentation Chapter 3 Configuring Network Use 4 Select gt to go to the Preferred Speeds screens and configure these settings Setting Description Preferred Speedfor Enter the speed that will be used for calls placed from this system Placing Calls in either of these cases e When Call Quality is set to Auto on the home screen and Directory screen e When the Call Quality option is not available for users If the far site system does not support the speed you select the system automatically negotiates a lower speed Note Cable and DSL modems typically
20. System Settings This deletes the administrators password CDR and CDR archive along with the other system settings You may wish to download the CDR and CDR archive before you reset the system See Call Detail Report on page 6 6 If you delete system settings the setup wizard will lead you through the initial configuration after the system restarts If you wish to remove the directory select Delete Directory Entries This only deletes the system s local directory System reset does not affect the Global Directory 5 Select Reset System System Select Diagnostics gt Reset 2 Click the Reset System icon Administrator s Guide for the V500 System General Troubleshooting This section presents problems likely causes and corrective actions Problems are grouped as follows Power and Start up Remote Control Access to Screens and System Calling Display Audio Error Indications System Lights OD OOO oOOULU LU Network Interface Lights Power and Start up Symptom Problem Corrective action The system does not The power switch is off Turn on the power switches for the system and any start or respond in any equipment connected to it wa The power cord is not Make sure the power pack is connected to a power outlet connected and that its power cords are seated securely The power outlet is not Check the power outlet by unplugging the system and active or the system s plugging in a lamp
21. a easter acaeeae 3 13 Coni uring SUP SENOS dyap n E E O 3 16 Configuring Quality Of service QOS usai dsadndn demon sanatea ices 3 17 Connie uring your ISDN ConmecHOnns sereia chsh sakes dives tbe dies ricinn AER 3 18 Preparing Your IS DIN NetWork omrina eean E E supe tained oud Raed eeoatsans 3 18 Contouring the ISON Network Interfade ctu dnsceyctensscieasvsdedceanddeiicaniaun vant iucssteundeumenesbacoaoeates 3 18 Connie urine Call Preter ences lt ssicictanenatvaetaa ave A a 3 20 Conte anne tie Global Director ercsi a r stance Susewvetaseeaiarnse toasts 3 22 Cones thie Directory Serv ek Sets yi ies eu Gee diesen o e a E Seanaies 3 22 DOES Eves ant RUES sanidiini AEO O 3 23 Placing a Teste dlh aiierniannani a a a a A 3 23 Polycom Inc v Administrator s Guide for the V500 System CHECKING System StAtUs cuore ire a einer tonsa he E eee moet aee 3 24 Keeping your Sollware Current sorsero a Eei 3 25 Chapter 4 Designing the User Experience Managing User Access to Settings and Features sensere er O badge ewes 4 2 Setting the Admi Password ecese eaa A O E eon namoensieuises 4 2 Screens that Require the Admin Password for ACCESS essesesessessesersesssesrseeseseesrrerseesesreseeeeses 4 3 Letting Users Customize the Workspace ya wiscicauinteseestivlsiessee viieaseondeneedateaome sen neneubieanantons 4 4 Limiting What Users Can Do With the Sy Stem siiwscsossnusgsentnagsei aeii 4 5 Using the System for Specialized Applications siiinei
22. address e Obtain IP Address Automatically Select this if the system gets an IP address from the DHCP server on the LAN e Enter IP Address Manually Select this if the IP address will not be assigned automatically If the system obtains its IP address automatically this field automatically displays the IP address currently assigned to the system If you selected Enter IP Address Manually enter the IP address here Displays the domain name currently assigned to the system if the system is a member of a corporate domain If the system does not automatically obtain a domain name enter one here if needed for your corporate network Displays the DNS servers currently assigned to the system If the system does not automatically obtain a DNS server address enter up to four DNS servers here Displays the gateway currently assigned to the system If you are using a router for Internet access the Default Gateway will be the router s internal address If the system does not automatically obtain a gateway IP address enter one here Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here Displays the WINS server currently assigned to the system If the system does not automatically obtain a WINS server IP address enter one here Sends a request to the WINS server for WINS name resolution www polycom com videodocumentation Cha
23. be installed on your network Q SNMP requires network management software on your network management station What s in this Chapter Using the V500 Web Interface Configuring Global Services Setting Up SNMP Administrator s Guide for the V500 System Using the V500 Web Interface You can use the V500 web interface to perform most of the calling and configuration tasks you can perform on the local system Accessing the V500 Web Interface To configure your browser to use the V500 web interface 1 Be sure that you use Microsoft Internet Explorer 6 0 or later as your web browser 2 Configure these settings e Allow cookies Enabled e Force pages to reload on every visit to a page Enabled To access the system using the V500 web interface 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface 3 Enter admin as the user name and the password if a password has been established You can use the V500 web interface to configure all of the system settings except the remote management settings For security reasons these settings must be configured on the local system by an administrator 5 2 www polycom com videodocumentation Chapter 5 Managing the System Remotely Room Monitoring with the V500 Web Interface C Polycom Inc The Web Director feature within the V500 web interface allow
24. connect the V500 system power cord to a wall outlet until you have connected all equipment to the system 3 Press the power switch located at the back of the system Power connector Power switch Polycom Inc 2 5 Administrator s Guide for the V500 System 2 6 www polycom com videodocumentation Polycom Inc Configuring Network Use The V500 system is factory configured to enable you to easily and quickly make video calls in most network situations In many cases you simply need to physically connect the system as described in Chapter 2 power it on and follow the setup wizard However because networks vary from business to business and home to home you may need to change some of the default settings or perform other network configuration For example if you re using a router you need to configure that router to allow video calls This chapter begins by helping you determine which type of network configuration you have It then provides you with the steps you need to take to prepare your particular network for video calling It also describes the various IP and ISDN settings and which of these you may need to change for your network environment For example if you have a gatekeeper and gateway this chapter describes how to configure those Once you have done this you can set your call preferences and if you choose set up your system to use the global directory Then you re ready to place your first
25. connected to a line is determined by the total RENs contact the local telephone company Safety and Legal Notices 2 www polycom com videodocumentation Safety and Legal Notices FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la Classe A est conforme a la norme NMB 003 du Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of
26. have bandwidth restrictions for upload transmit and download receive Therefore if you re making calls through a cable or DSL modem you need to find out what your upload and download capabilities are in order to select the correct speed for your system If you don t know ask your ISP Maximum Speed If you want to restrict the bandwidth used when receiving calls for Receiving Calls enter the speed here For example if you have a DSL connection that it is limited to 384 Kbps upload and 1 5 MB download you should restrict your calls to 384 Kbps or less for better call results If the far site attempts to call the system at a higher speed than selected here the call is re negotiated at the speed specified in this field One way to determine what your optimal call soeeds should be is to select the lowest call speed for each direction upload and download Try the call at that soeed and see how it looks You can then keep increasing the call soeeds and checking the results until you find your optimal call soeed for each direction Keep in mind however that optimal call soeeds may vary at different times of day depending on the traffic on the network Also if another system in the video call cannot upload at the speed you specified the call may suffer from poor video quality or you may not be able to view video at all black screen Call soeeds also do not reflect additional IP overhead such as timestamps of approximatel
27. in between refer to Calling Through a Cable or DSL Modem on page 3 6 I If your V500 system connects to the network through a router with or without a firewall or Network Address Translator NAT refer to Calling Through a Network Router on page 3 6 LI If your V500 system is set up in a Demilitarized Zone DMZ refer to Calling Through a Router Using a DMZ on page 3 12 Calling Within an Intranet An intranet is a private network within a company or organization Calls within an intranet don t access the Internet so security isn t an issue Even if your company has a firewall intranet calls remain within the firewall so you can easily communicate with anyone within your office network Polycom Inc 3 5 Administrator s Guide for the V500 System If therefore you re limiting your calls to other systems within your intranet you don t need to perform any additional network configuration to use your V500 Simply go on to the next section Configuring IP Network Support on page 3 13 Calling Through a Cable or DSL Modem We You can access the network and make video calls by directly connecting your V500 to a cable modem or Digital Subscriber Line DSL modem without using a network router If you have a DSL connection and you are in a home environment or your DSL modem does not maintain a connection state automatically Polycom recommends that you use a network router Directly connecting your V500 to the
28. mark indicates compliance with EEC Directives 89 336 EEC and 73 23 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX UK Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning This equipment will be inoperable when mains power fails Australia only Safety and Legal Notices 4 www polycom com videodocumentation Polycom Inc Safety and Legal Notices TORET HAULERS RE A ERS VCCI ORTES 7 FA ARETE CT OO ZERA CAT 6 tC ERDEI HEVET COBRA SD BIRR S LS BRANAZILEMHVE E H IEH A Kram ERAR ars eak F FECT VLR We AHE FRKE TEE As 2N SS APSA 0 JIE PASS UAIS ESS amp IIIA FHS SE SE HSAN ASS USLC Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Safety and Legal Notices 5 Administrator s Guide for the V500 System Safety and Legal Notices 6 www polycom com videodocumentation A access levels administrators 4 2 advanced users 4 2 new users 4 2 account number 5 6 address gatek
29. modem before you begin you need to know the public IP address assigned to your system by your Internet Service Provider ISP Your ISP will provide you with one of these IP addresses LI Static IP address This address is reserved for your system and will not change When you configure the LAN properties of the system choose the Enter IP Address Manually option Your ISP should also provide you with the DNS server address default gateway address subnet mask and WINS server IP address I Dynamic IP address This address is obtained from your ISP s DHCP server and therefore may change When you configure the LAN properties of the system choose the Obtain IP Address Automatically option When you choose this option the DNS server address default gateway address and other settings should fill in automatically To configure LAN properties 1 Goto System gt Admin Settings gt LAN Properties Administrator s Guide for the V500 System 2 Configure these settings Setting Connect to my LAN Allow IP Calls IP Address Your IP Address is or Use the Following IP Address DNS Servers Default Gateway Subnet Mask WINS Server WINS Resolution Description Check this to specify whether the system is part of the LAN Check this to enable the system to make and receive IP calls Indicates the system s DNS name If you change the Host Name the system restarts Specify how the system obtains an IP
30. password has been established 4 Click System Setup gt Utilities gt Call Detail Report to view the details of the file 5 Click Save and then specify a location on your computer to save the file Information in the Call Detail Report The following table describes the data fields in the CDR Data Description Row ID Each call is logged on the first available row Start Date The call start date in the format dd mmm yyyy Start Time The call start time in the 24 hour format hh mm ss End Date The call end date End Time The call end time www polycom com videodocumentation Polycom Inc Chapter 6 System Usage and Statistics Data Description Call Duration The length of the call Account Number If Require Account Number to Dial is enabled on the system the value entered by the user is displayed in this field Remote System The far site s system name Name Call Field Number The number dialed from the first call field not necessarily the 1 transport address For incoming calls The caller ID information from the first number received from a far site Call Field Number For outgoing calls The number dialed from the second call field 2 if applicable for not necessarily the transport address call For incoming calls The caller ID information from the second number received from a far site Transport Type The type of call Either H 320 ISDN or H 323 IP Call Rate The ban
31. powered off Power on the monitor The monitor is not Verify that the monitor is connected correctly according to connected correctly to the the installation procedures in Connecting the Monitor on system page 2 2 The people at the far site The privacy shutter is Open the privacy shutter cannot see you closed Picture freezes There is too much trafficon Go to Admin Settings gt Network gt IP gt Quality of frequently during an IP the LAN Check the error Service and enable dynamic bandwidth call count on the Call Statistics screen Picture freezes Too many network line Try the call again frequently during an transmission errors Check ISDN call the error count on the Diagnostics gt Call Statistics screen to verify this Network interface cable Replace the cable may be bad Polycom Inc 7 13 Administrator s Guide for the V500 System Symptom Problem Corrective action Picture is slow or jerky The system is receiving A background with less motion provides a better video that includes a large smoother video picture amount of motion Too many network line Try the call again transmission errors Check the error count on the Diagnostics gt Call Statistics screen to verify this Only one 64 Kbps channel Check the ISDN number of the far site Ask the far site to is connecting in your call call your site No picture in the PIP The lens cover is closed Open the lens cover window
32. screens allow you to view information about the system configure the system and diagnose performance issues if they arise They are available on the system and through the V500 web interface To view information about the system go to the home screen and select System Then choose the type of information you need This choice Presents this information or capability Admin Settings User interface customization system customization security dialing requirements and network configuration key enabled options Global Management System information Diagnostics System status and performance and system tests The V500 web interface also offers the Send Message function and provides access to the Call Detail Report System Information Identifying information Utilities Call scheduler and calendar User Settings System behavior and appearance www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Diagnostic Screens You can view network statistics and perform diagnostic tests from the V500 system s Diagnostics screens To access the Diagnostics screens on the system gt gt Go to System gt Diagnostics To access the Diagnostics screens from the V500 web interface 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface 3 Enter admin as the user name and the password if
33. selected as the system s location and the Country Code used for international calls to the system To specify the system s location go to System gt Admin Settings gt General Settings gt Location The system automatically supplies the country code when you specify the country 4 Ifyou have configured the ISDN switch protocol to be AT amp T 5ESS Multipoint NI 1 or Nortel DMS 100 select gt and enter the ISDN BRI SPIDs provided by your service provider After you enter the SPIDs the system verifies them If the system is unable to verify the SPIDs make sure the system is connected and that the ISDN numbers you entered are correct If you do not have the SPIDs from your service provider you can click Start to Auto Detect SPIDs Polycom Inc 3 19 Administrator s Guide for the V500 System Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls For example you can specify the default and optional call settings for outgoing calls and limit the call speeds for incoming calls If you have just set up your network use the screens described in this section to specify your call settings If your network has been set up for some time but you notice that your call quality is not optimal you may want to change some of these call preference settings to increase the quality of your calls To configure your call preferences 1 Goto System gt Admin Settings gt Network gt Call
34. sending message 7 2 viewing Call Detail Report 6 6 7 2 7 3 www polycom com videodocumentation video cable 1 4 cable drawing Appendix 2 configuring 4 5 data rate 6 3 6 5 diagnostic tools 7 6 eliminating flicker 4 6 error concealment 1 2 protocol 6 3 quality 1 2 2 3 troubleshooting 7 9 7 13 7 14 Video screen 7 6 virtual DMZ 3 13 voice algorithm ISDN 3 19 voice over ISDN enabling 3 20 volume alert tones 7 16 bass 4 11 master control 4 11 setting 4 11 sound effects 4 11 7 16 treble 4 11 troubleshooting 7 16 W web access port 4 15 Web Director 5 3 web interface See V500 web interface web site for documentation 4 25 WINS name resolution 3 4 server 3 4 Polycom Inc Index Index 9 Administrator s Guide for the V500 System Index 10 www polycom com videodocumentation
35. settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker test Tests the audio cable connections A 400 Hz audio tone indicates that the local audio connections are correct Speaker test Tests the audio cable connections A 400 Hz audio tone indicates that the local audio connections are correct Audio Meter screen Measures the strength of audio signals from the system s microphone In the system s user interface On the Diagnostics screen select Video Select the Color Bars icon Press any button on the remote control to stop the test On the Diagnostics screen select Audio gt Speaker Test Select the Speaker Test icon Press any button on the remote control to stop the test If you are in a call the far site will also hear the tone On the Diagnostics screen select Audio gt Speaker Test Select the Speaker Test icon Press any button on the remote control to stop the test If you are in a call the far site will also hear the tone On the Diagnostics screen select Audio Select Audio Meter The audio meter should register between 0 and 15 dB for each active input To check the microphone speak into the microphone To check far site audio ask a person at the far site to speak In the V500 web interface Select Diagnostics gt Video Click the
36. Color Bars icon Click the Color Bars icon again to stop the test Select Diagnostics gt Audio gt Speaker Test Click the Speaker Test icon Click the Speaker Test icon again to stop the test The people at the site you are testing will hear the tone but you will not You can send a message to tell them how to notify you when they hear the speaker test Select Diagnostics gt Audio gt Speaker Test Click the Speaker Test icon Click the Speaker Test icon again to stop the test The people at the site you are testing will hear the tone but you will not You can send a message to tell them how to notify you when they hear the speaker test Select Diagnostics gt Audio gt Audio Meter to start the test The audio meter should register between 0 and 15 dB www polycom com videodocumentation In the system s user interface Diagnostic Tool Reset System Cycles power to the system When you reset the system using the remote control the system s user interface allows you to e Keep your system settings such as system name and network configuration or restore factory settings Keep or delete the directory stored on the system Polycom Inc Chapter 7 Diagnostics and General Troubleshooting In the V500 web interface On the Diagnostics screen 1 select Reset System Enter the system s serial number If you wish to restore the original factory settings select Delete
37. Description Enable IP H 323 Check this to allow IP dialing Display H 323 Check this if you want to place gateway calls by entering the H 323 Extension extension separately from the gateway ID If you do not check this box you can make gateway calls by entering the call information in this format gateway ID TCS4 delimiter extension To determine your TCS4 delimiter ask with your network provider H 323 Name This is the name that gatekeepers and gateways can use to identify this system You can make point to point calls using H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your dial plan may define the names you can use H 323 Extension You can place point to point calls using the extension if both E 164 systems are registered with a gatekeeper The default H 323 Extension is based on the system serial number but you can change it Your dial plan may define the extensions you can use 3 If you have a gatekeeper select gt and configure these settings Setting Description Use Gatekeeper Select one of the following but keep in mind that gateways and gatekeepers are required for calls between ISDN and IP networks Off Calls do not use a gatekeeper Auto System automatically finds an available gatekeeper Specify Calls use the specified gatekeeper Enter the gatekeeper s IP address or name for example gatekeeper companyn
38. IP on a computer 1 On the computer open a web browser and go to the Polycom Resource Center Video Downloads page at http extranet polycom com Locate the People Content IP application and click the link to download the file locally Double click setup exe www polycom com videodocumentation Chapter 4 Designing the User Experience 4 When prompted download the file locally 5 Follow the steps in the Setup Wizard to finish installing the application on the computer Anyone using that computer can then double click on the People Content IP icon to present content during video conferences using the V500 system Make the application available to all users in your organization by downloading the setup exe file to a local location that everyone can access Designing Audio Behaviors This section describes how to configure the audio behaviors of the V500 system To configure general audio settings 1 Goto System gt Admin Settings gt Audio 2 Configure these settings Setting Description Master Audio Volume Sets the volume level for audio from the far site Sound Effects Sets the volume level of the ring tone and user alert tones Volume Incoming Video Call Specifies the ring tone used for incoming calls User Alert Tones Specifies the tone used for user alerts Bass Sets the volume level for the lower frequencies without changing the master audio volume Treble Sets the volume level for the higher f
39. N number is Check the ISDN numbers with your service provider entered incorrectly Check that your ISDN line is provisioned for Voice Data Power off the system wait five seconds and power on the system Install an NT 1 device between your network interface module and the ISDN connection You do not need an NT 1device when connecting to a PBX Connect the system directly to the PBX S T connection Select the Clear icon on the Auto Detect SPIDs page and then select the Start icon to automatically detect the new SPIDs Make sure your ISDN numbers are entered correctly Check with your ISDN service provider and enter the SPIDs and switch protocol manually Try the call again Administrator s Guide for the V500 System Symptom Error message occurs when placing an ISDN H 230 call Cannot complete calls to sites that do not use encryption Cannot dial remote system in bonding calls The call progress circles only show blue or yellow Dialing a remote site in calls above some particular speed does not work The call progress circles do not turn green or remains blue Cannot select the desired speeds for bonding calls from the speed selection Problem An ISDN cause code is received from the ISDN line The highest numbered channel did not connect The system cannot make a call if this channel does not connect The ISDN switch type is not configured correctly on the V500 web interface
40. P Administrator s Guide for the V500 System Configuring Camera Settings The Camera screen lets you specify camera settings To configure camera settings 1 Goto System gt Admin Settings gt Camera 2 Configure these settings Setting Backlight Compensation Camera Brightness Power Frequency Description Specifies whether to have the camera automatically adjust for a light background Backlight compensation is best used in situations where the subject appears darker than the background Specifies how much light is let into the camera s iris A low number allows in less light a high number allows in more light Synchronizes the screen display with the local electrical power frequency in order to eliminate video flicker Typically the default setting is correct for your system and location However if your system experiences video flicker you may want to change the setting e 60 Hz Select this if the power frequency in your location is 60 Hz but you have a PAL system e 50 Hz Select this if the power frequency in your location is 50 Hz but you have an NTSC system www polycom com videodocumentation Chapter 4 Designing the User Experience Configuring the TV Monitor The V500 system allows you to customize the display to suit your room and equipment configuration To configure the TV monitor 1 Goto System gt Admin Settings gt Monitor 2 Configure these settings
41. RUCTION FOR S VIDEO LEAD IS NON JACKETED CABLE WITH 2 INDIVIDUAL COAX CABLES 20000 OF Composite Video Cable 2457 08674 001 MOLDED STRAIN RELIE BOTH ENDS ra PIN 8 P2 Appendix 2 www polycom com videodocumentation Appendix Port Usage The following table lists the H 323 port usage for the V500 system Use this information if you need to fully define the port rules for your network equipment Function TCP or UDP FTP Software upgrades and provisioning for V500 system z 3 1720 Static H 323 call setup must be bidirectional 1731 Static Audio call control must be bidirectional 1024 65535 Dynamic H245 Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic RTP video data Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic RTP audio data Can be set to Fixed Ports on Polycom systems 1719 Static Gatekeeper RAS must be bidirectional UDP 1024 65535 Dynamic RTCP control information Can be set to Fixed Ports on Polycom systems Polycom Inc Appendix 3 Administrator s Guide for the V500 System 0 850 Cause Codes The following table describes codes that the ISDN switch sends to the V500 system to indicate call status Although the codes are standardized each ISDN service provider defines them differently Because of this the definitions in the table may not exactly match the messages that you see Code Caus
42. Settings gt Global Services gt SNMP e On the V500 system go to System gt Admin Settings gt Global Services gt SNMP 2 Configure these settings Setting Description Enable SNMP Allows administrators to manage the system remotely using SNMP Community Specifies the SNMP management community in which you want to enable this system The default community is public Contact Name Specifies the name of the person responsible for remote management of this system Specifies the location of the system System Description Specifies the type of video conferencing device Console IP Address Specifies the IP address of the computer you intend to use as your network management station and to which SNMP traps will be sent 5 10 www polycom com videodocumentation Polycom Inc System Usage and Statistics The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance What s in this Chapter Call Summary Call Statistics Call Status Recent Calls Call Detail Report Administrator s Guide for the V500 System Call Summary The Call Summary screen provides details about the calls placed by the system including LI Duration of the last call Q Total number of calls placed and received Q Number total time and percentage of IP calls Q Number total time and percentage of ISDN calls To view the Call Summary scr
43. Switching equipment The destination cannot be reached because the congestion network switching equipment is temporarily overloaded Access information The requested access information cannot be provided discarded by the network The diagnostic message may explain the problem K AK Requested The remote equipment cannot provide the requested circuit channel not channel This may be temporary available iN N Resource An unknown problem prevents the remote equipment unavailable from providing the requested resource unspecified D co Quality of service The network cannot provide the requested quality of unavailable service as defined by CCITT recommendation X 213 This may be a subscription problem Requested facility The remote equipment is capable of providing the not subscribed requested supplementary service but is not subscribed to it Bearer capability not The caller has requested a bearer capability that the authorized network can provide but the user is not authorized to use This may be a subscription problem Ql 00 Bearer capability not The network normally provides the requested bearer presently available capability but cannot provide it now This may be a temporary network problem or a subscription problem OD ee Service or option not An unspecified problem prevents the network or remote available equipment from providing the requested service or unspecified option This might be a subscripti
44. a password has been established 4 Goto System Setup gt Diagnostics The following diagnostic screens and tools are available Call Status Tools Diagnostic Tool In the system s user interface In the V500 web interface System Status screen On the Diagnostics screen select Select Diagnostics gt System Displays system status information System Status Status including auto answer point to point remote control battery time server Global Directories IP network gatekeeper UPnP and ISDN BRI line Call Summary screen On the Diagnostics screen Select Diagnostics gt System select System Status Status gt Call Summary Displays calling information such as time spent in calls total number of IP and ISDN 2 Select to go to the Call calls and percentage of time spent in IP Summary screen and ISDN calls For more information about this screen see Call Summary on page 6 2 Polycom Inc 7 3 Administrator s Guide for the V500 System Call Status Tools Diagnostic Tool In the system s user interface In the V500 web interface Call Status screen On the Diagnostics screen select 1 Select Diagnostics gt Call Displays call type data speed and Call Statistics Statistics number dialed for the current call 2 Select twice In ISDN calls this screen also displays connection status for each channel Selecting a channel call progress indicator displays its ISDN number For more inform
45. about how to perform these steps refer to the documentation that came with your router Configuring IP Network Support After you have configured LAN properties and set up your IP network connection you may need to configure IP network support depending on your network setup The only setting that you must set for making IP video calls is Enable IP H 323 on the H 323 Settings screen Settings for gateways gatekeepers SIP and QOS are optional depending on your network infrastructure For example if your network does not have a gatekeeper or if you are not using SIP you do not need to change either of these settings Configuring H 323 Settings Polycom Inc H 323 settings enable you to allow IP dialing as well as set up gatekeepers and gateways LI A gatekeeper supervises network traffic and manages functions such as bandwidth control and admission control The gatekeeper also handles address translation which allows you to make calls using static aliases instead of IP addresses that can change each day LL A gateway performs code and protocol conversion between IP networks and ISDN so that users on different networks can call one another If the system is configured to use a gateway you must also configure it to use a gatekeeper Administrator s Guide for the V500 System To configure H 323 settings 1 Goto System gt Admin Settings gt Network gt IP gt H 323 Settings 2 Configure these settings Setting
46. acik c TIPOUTTOBEGEIC Te OSnyiac 1999 5 EK Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa t ten ett V500 System on direktiivin 1999 5 EC keskeisten vaatimusten ja sen muiden t t koskevien s nn sten mukainen D claration de conformit Par la pr sente Polycom Ltd d clare que ce V500 System est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polycom Ltd dichiara che il V500 System soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polycom Ltd dat diens V500 System voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polycom Ltd declara que este V500 System se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de conformidad Por la presente declaraci n Polycom Ltd declara que este V500 System cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE Overensstammelseforklaring Polycom Ltd f rklarar harmed att denna V500 System verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG CE Mark LVD and EMC Directive This V500 System has been marked with the CE mark This
47. al that the NAT has assigned to your system IP Range End blank Protocol TCP UDP or for both Port Range The specific port or the starting and ending value of the range of ports see the table on page 3 7 for the list of ports Schedule Always or select a time for the port to be open When you have opened and assigned all of the ports listed in the table on page 3 7 review the Firewall Rules list Check that all the ports are correct enabled and assigned to the correct IP internal Address www polycom com videodocumentation Polycom Inc Chapter 3 Configuring Network Use Configuring Firewall and NAT Properties Once you ve set up your router you must configure the V500 system so that it works with the firewall and NAT Before making changes on the Firewall screen you should know whether or not your firewall device is H 323 compatible Firewall devices that are H 323 compatible have been programmed with logic that can detect H 323 video conferencing traffic as it passes between the LAN and WAN Because of this they are able to open the necessary ports dynamically as needed on a call by call basis Some firewall devices can even insert the NAT Public WAN Address automatically during the H 323 call For these devices it is not necessary to configure the V500 system with fixed ports or even in some cases with NAT Check with the manufacturer of your device to see if it supports H 323 compatibility To
48. ame usa com or 255 255 255 255 H 323 Name This is the name that gatekeepers and gateways use to identify this system You can make point to point calls using H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your dial plan may define the names you can use H 323 Extension You can place point to point calls using the extension if both E 164 systems are registered with a gatekeeper The default H 323 Extension is based on the system serial number but you can change it Your dial plan may define the extensions you can use 3 14 www polycom com videodocumentation Chapter 3 Configuring Network Use Setting Description Outbound Call If your system uses a gatekeeper you can specify whether Route outbound ISDN calls are routed through an IP to ISDN gateway or through an ISDN line directly connected to the V500 system Gatekeeper IP If you chose to use an automatically selected gatekeeper this field Address automatically displays the gatekeeper s IP address If you chose to specify a gatekeeper enter the IP address of the gatekeeper here Alternate If your H 323 network infrastructure has been configured to use an Gatekeeper alternate gatekeeper when the primary gatekeeper is not available the alternate gatekeeper is displayed in this field Alternate gatekeeper support is configured on the primary gatekeeper and the V500 is notified of this c
49. as shown in the diagram below V500 web interface V500 System LAN p LAN port To supply closed captions for a conference using the V500 web interface 1 Ona PC open a web browser 2 Inthe browser address line enter the IP address of the system for example http 255 255 255 255 to go to the V500 web interface 3 Goto System Setup gt Utilities gt Closed Caption 4 Enter your user name and the password if a password has been established Polycom Inc 4 23 Administrator s Guide for the V500 System 5 In the Closed Caption screen type the caption text into the text field Text wraps to the next line after 59 characters 6 Press Enter to send the text to the sites in the conference Providing Captions Via a Telnet Session Closed captioners can provide captions from inside the conference room or from a remote location by entering captions via a Telnet session as shown in the diagram below Telnet session V500 System LAN LAN vot To supply closed captions for a conference using a Telnet session 1 Ona PC open a command line interface 2 Start a Telnet session using the V500 system IP address and port 24 for example telnet 255 255 255 24 3 Enter the command cc to start captioning 4 Press Enter to send the text 5 To stop sending closed captions press Ctrl Z 4 24 www polycom com videodocumentation Chapter 4 Designing the User Experience Getting Start
50. at does not allow HTTP traffic or if Auto fails to discover the NAT Public WAN address select Manual If the system is not behind a NAT select Off If the system is behind a firewalled NAT router that is UPnP Universal Plug and Play certified select UPnP Many routers used in homes and small businesses support UPnP NAT traversal If this is your situation try selecting UPnP first If this selection does not work for your router select Auto or Manual NAT Public WAN Displays the address that callers from outside the LAN use to Address call your system If you chose to configure the NAT manually enter the NAT Public WAN Address here You can obtain this address by looking at your router configuration or by asking your network service provider NAT is H 323 Specify whether the system is behind a NAT that is capable of Compatible translating H 323 traffic Address Displayed in Specify whether to display this system s public or private Global Directory address in the Global Directory Calling Through a Router Using a DMZ A Demilitarized Zone DMZ is a way to configure a network so that the device that is in the DMZ such as the V500 is served by the router but is outside the firewall Depending on your router configuring the V500 system to be in the DMZ may affect its ability to communicate locally with other devices on the internal LAN With a DMZ no unauthorized external connections are allowed with the devices
51. at was provided with your system For optional components refer to the setup sheet that was shipped with the component What s in this Chapter Positioning the System Connecting the Monitor Connecting the System to the Network Connecting Headphones Installing Batteries in the Remote Control Connecting Power Polycom Inc 2 1 Administrator s Guide for the V500 System Positioning the System The V500 system is designed for homes home offices and small to medium sized businesses To position the system gt gt Place the V500 system on top of your TV monitor For optimal audio and video performance locate the monitor within 5 to 10 feet 1 52 to 3 05 meters away from the people in the call 1 52m 3 05m Connecting the Monitor You must connect a television monitor to the V500 system This may be an NTSC or PAL monitor depending on your system To connect a monitor to the system 1 Connect the monitor to the S video or composite video outputs on the back of the V500 system You must use the same type of connector on the monitor as on the system For example if you use the S video connector on the monitor use the S video connector on the system S video output Composite video output preferred 2 2 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware S video provides superior video quality and is recommended 2 Connect the system s a
52. at you wish to test Select Start If the test is successful the system displays a message indicating that the IP address under test is available On the Diagnostics screen select Network gt Trace Route Enter the IP address that you wish to trace Select Start If the test is successful the system lists the hops between the system and the IP address you entered In the V500 web interface Select Diagnostics gt Network gt Near End Loop Click the Near End Loop icon Click Near End Loop again to end the test Select Diagnostics gt Network gt PING Enter the IP address that you wish to test Click the PING icon If the test is successful the system displays a message indicating that the IP address under test is available On the Diagnostics menu select Network gt Trace Route Enter the IP address that you wish to trace Click the Trace Route icon If the test is successful the system lists the hops between the system and the IP address you entered Not available A Polycom Support representative will provide instructions if the error log is needed Error Log files Created if the system restarts due to problems These files contain information that can be used by Polycom Support personnel to troubleshoot system issues Polycom Inc 7 5 Administrator s Guide for the V500 System Video and Audio Tools DTF Tofalox j Comm Lolo Color Bar test Tests the color
53. ation element contents Message not compatible with call state Recovery on timer expiry Interworking unspecified ISDN layer 3 connection to the ISDN switch network inactive ISDN command processing error Appendix Definition The equipment received a message of a type that is invalid or not supported This code indicates either a problem with the remote configuration or a problem with the local D channel The equipment received a message that is not valid in the current call state Cause 98 is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider The equipment received a message that includes information elements which were not recognized This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider The equipment received a message that includes invalid information in the information element This is usually due to a D channel error The remote equipment received a message that does not correspond to the current state of the connection This is usually due to a D channel error A time out has triggered an error handling recovery procedure This problem is typically temporary Protocol error An unspecified D channel error when no other standard unspecified cause applies An event occurred within a network that does not provide causes for the action that it takes The precise proble
54. ation about this screen see Call Status on page 6 4 Call Statistics screen 1 On the Diagnostics screen Select Diagnostics gt Call Displays call speed audio and video select Call Statistics Statistics protocols annexes and error count forthe 2 Select gt to go to the Call call in progress Statistics screen For more information about this screen see Call Statistics on page 6 3 Call Detail Report screen Not available Select Utilities gt Call Detail Displays the current Call Detail Report Report CDR and provides access to the For more information about this screen see Call Detail Report on 7 4 www polycom com videodocumentation Network Tools Diagnostic Tool Near End Loop test Tests whether your system is able to make IP calls successfully Monitor 1 displays the video and plays the audio that would be sent to the far site in a call This test is not available when you are in an IP call PING test Tests whether the system can establish contact with a far site IP address that you specify Trace Route test Tests the routing path between the local system and the IP address entered Chapter 7 Diagnostics and General Troubleshooting In the system s user interface On the Diagnostics screen select Network Select Near End Loop to start the test Press any button on the remote control to stop the test On the Diagnostics screen select Network gt PING Enter the IP address th
55. behaviors Polycom recommends using profiles as a way to back up system settings Attempting to edit a stored profile or upload it to a different system can result in unexpected problems To store a profile 1 Inthe V500 web interface go to System Setup gt Utilities gt Profile Center 2 Click V500 gt PC to download the csv file from the V500 system 3 Save the file to a location on your PC To upload a profile 1 Inthe V500 web interface go to System Setup gt Utilities gt Profile Center 2 Click Browse and browse to the location of the csv file on your PC 3 Click PC gt V500 to upload the csv file to your system 5 4 www polycom com videodocumentation Chapter 5 Managing the System Remotely Managing Directories with the V500 Web Interface Polycom Inc The V500 web interface import export directory feature allows you to efficiently maintain consistency of V500 system directories It is particularly useful if you are managing multiple systems that call the same locations You can I Transfer existing directory entries between V500 systems LI Develop directory entries on one system save them to your PC and then distribute them to other systems Only local directories can be downloaded The directory file is in csv format To download a V500 system directory to your PC 1 Inthe V500 web interface go to System Setup gt Utilities gt Import Directory 2 Click V500 gt PC to download the c
56. ce TEX E oirr a AN N EN A A apananuiavcils 4 20 Using Goren gaver Lexi senoirerienei ie E a a auvanasamaceimomaeies 4 21 Changing System Appearance reasda naino a a EE NA A 4 21 Setting Ring Tones and Alert Tones nepa a Maaaeadennits 4 22 Configuring Closed Captioning rorirori Ei e E A A E en lauaeaseimseanss 4 22 Audio Options for Closed Captioners cvivessasceavisdiadasisnsiasadecsieed nneactascnannandeusasntecadosenceeieeseiatanes 4 23 Options for Supplying Closed Captions to Conference c cece eee eeeeesceeeeeeseeeeeeeeeees 4 23 Providing Captions Via the V500 Web Interface 0 eee cece cece ences seeeeeeneenens 4 23 Providing Captions Viaa Telnet Session ciicassectaci lca iems carved E E 4 24 Getting Started with Ca Wie seirinin A E 4 25 Chapter 5 Managing the System Remotely Usine the V 500 Web iterace simnpraninai o R 5 2 Accessing e V 500 eb iterii oeann ann T T ATATA EA 5 2 Room Monitoring with the V500 Web Interface sesessesesssssseesesersrsrereserrssrsreresrstsreseseereseseeses D o Managing System Profiles with the V500 Web Interface sssessesssssssessssersessrsseseeseseerseesessrseeses 5 4 Managing Directories with the V500 Web Interface essessssessessssesserseserssssrsssessesresesreseeerseeses 5 5 Conn ourn Global Serv ICES sree retain a ee T O 5 6 Viewing the Management Servers Ie1St 2 sciccesiscaiorsiasssioedstadnanegnelensaceonceatuaratnasasseareeteonaenaleonseaes 5 6 Reaquirime an Account Number for
57. circle located to the right of the camera The TV monitor screen The monitor s power cord Connect the monitor s power cord and then power on the remains blank when you is not plugged in monitor pick up the remote control The monitor is powered off Power on the monitor The monitor is not Verify that the monitor is connected correctly according to connected correctly to the the installation procedures in Connecting the Monitor on system page 2 2 Access to Screens and System Symptom Problem Corrective action Cannot navigate to The Home screen is not Access the system remotely using the V500 web Admin screens configured to display the interface FTP Telnet or SNMP System button is not System button From the V500 web interface you can add the System displayed button back to the Home screen Click System Setup and navigate to Admin Settings gt General Settings gt Home Screen Settings then select System The change takes effect after you navigate away from the Home screen and then back again on the system Cannot navigate to The system administrator Enter the password Admin screens withouta has set a password password or the default password was not deleted The default password is the system s serial number Polycom Inc 7 9 Administrator s Guide for the V500 System Symptom Problem Corrective action The system does not allow On the system go to Admin Settings gt General
58. connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number In the case that the REN is included in the FCC number the user should use the following key to determine the value The FCC number is formatte
59. cy for packets received during an H 323 call Rx based on round trip delay calculated from sample tests done once per minute Average Jitter Tx The average jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Average Jitter Rx The average jitter of packets received during an H 323 call calculated from sample tests done once per minute Maximum Jitter The maximum jitter of packets transmitted during an H 323 call Tx calculated from sample tests done once per minute Maximum Jitter The maximum jitter of packets received during an H 323 call Rx calculated from sample tests done once per minute 6 8 www polycom com videodocumentation Chapter 6 System Usage and Statistics Call Detail Report Archives Polycom Inc Calls are added to the CDR until the file size reaches 50 KB which is equivalent to about 150 calls The system then automatically archives the CDR and creates a new CDR file If an archive is already present the new archive overwrites it Each CDR starts with Row 1 but the conference numbers continue from the file most recently archived Conference numbering restarts at 1 after the system assigns conference number 100 000 To get an archived CDR 1 From your computer open an FIP client 2 FIP into the V500 system 3 Enter this FTP command GET localcdr_archive csv 4 Close your FIP session Administrator s Guide for the V500 System
60. d above Except for the foregoing the product is provided as is without warranty of any kind including without limitation any warranty of merchantability or fitness for a particular purpose The entire risk of the quality and performance of the software programs contained in the system is with you Safety and Legal Notices 1 Administrator s Guide for the V500 System Limitation of Remedies and Damages Warning Polycom Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digita
61. d as US AAAEQ T XXX e is the Ringer Equivalence Number without a decimal point e g REN of 1 0 will be shown as 10 REN of 0 3 will be shown as 03 In the case of a Z ringer ZZ shall appear In the case of approved equipment without a network interface or equipment not to be connected to circuits with analog ringing supplied NA shall appear EEA Regulatory Notices Polycom Inc CE Mark R amp TTE Directive This V500 System has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX Declaration of Conformity Hereby Polycom Ltd declares that this V500 System is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserklzering Hermed erkl rer Polycom Ltd at indest ende V500 System er i overensstemmelse med de grundl ggende krav og de relevante punkter i direktiv 1999 5 EF Safety and Legal Notices 3 Administrator s Guide for the V500 System Konformitatserklarung Hiermit erkl rt Polycom Ltd dass der V500 System die grundlegenden Anforderungen und sonstige ma gebliche Bestimmungen der Richtlinie 1999 5 EG erf llt AnAwon Zupp ppwong Ald TOU mTap vTog n etTaipeia Polycom Ltd SnAwvel T n TIapOUCA GUOKEUN popo oynThc V500 m npoi tic BaADIKEC aTTAITHCEIC Kal GAAEC B
62. d or too soft volume to 0 You hear the incoming The internal ringer is On the Audio Settings screen clear the Enable Internal call ring when you have enabled Ringer option set sound effects volume to 0 Audio sounds raspy in ISDN voice algorithm is Go to System gt Admin gt Network gt ISDN ISDN calls INCOIECt Change the ISDN Voice Algorithm selection aLaw or uLaw You can hear yourself on The far site microphone is At the far site make sure the microphone is placed away your system s monitor too close to the system s from the system s audio speaker audio speaker Far site systems with separate microphones only The far site audio volume Turn down the audio volume at the far site may be too loud 7 16 www polycom com videodocumentation Error Indications Symptom The System Information screen shows waiting in the IP Video Number field The system displays a message stating that there are too many Global Directory entries Low battery icon on the screen The screen displays an error icon during an ISDN call The screen displays an error icon during an IP call Polycom Inc Chapter 7 Diagnostics and General Troubleshooting Problem Corrective action The LAN is not working Check the LAN connection Contact your network service provider The DHCP server is not available Contact your network service provider to correct the problem with the server
63. ded The network received a call resume request when there was not a suspended call pending This might be a transient error that will be resolved by successive call retries Call having The network received a call resume request containing requested call a call identity information element for a call that was identity has been cleared while suspended either by timeout or by the cleared remote user 88 Incompatible Indicates that an attempt was made to connect to destination non ISDN equipment such as an analog line 91 Invalid transit The ISDN exchange was asked to route the call through network specified an unrecognized intermediate network 95 Invalid message An invalid message was received for an unknown unspecified reason This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider is missing usually due to a D channel error If this error occurs systematically report it to your ISDN service provider Mandatory The equipment received a message that did not include information element one of the mandatory information elements This is Appendix 6 www polycom com videodocumentation Polycom Inc Code N h O 101 102 111 127 145 146 255 Cause Message type nonexistent or not implemented Message incompatible with call state or message type nonexistent Information element nonexistent or not implemented Invalid inform
64. documentation Polycom Inc Chapter 3 Configuring Network Use LI A firewall acts as a security barrier between one network and another Often that barrier is between a smaller network like you might have at your home or business and an exterior network such as the Internet The firewall prevents unsolicited external network traffic from accessing your internal network Because NATs and firewalls provide security for your network they limit outside access to your internal network Some access however is necessary for video communications To enable your V500 to freely place and receive calls with the outside world while still maintaining protection for your network you must open ports in the firewall This process is known as port forwarding or pinholing The following sections describe the steps you need to take to place video calls through a network router including LI Configuring router port forwarding LI Configuring firewall and NAT properties on the V500 Configuring Router Port Forwarding To make video calls with your V500 system when you have a router you must open and assign ports in the firewall This section describes how to do that with the most common routers from NetGear Linksys and D Link Most other routers require similar procedures Before you can change your router configuration you must know LI The IP address of your router which you can find in your router s documentation Note that
65. dwidth negotiated with the far site System The name of the system manufacturer model and software Manufacturer version if they can be determined Call Direction In For calls received Out For calls placed from the system Conference ID A number given to each conference Call ID Identifies individual calls within the same conference Total H 320 The total number of ISDN B channels used in the call Channels Used Endpoint Alias The alias of the far site Endpoint An additional alias of the far site Additional Alias Endpoint Type Terminal gateway or MCU Endpoint The actual address of the far site not necessarily the address Transport Address dialed Audio Protocol The audio protocol transmitted to the far site such as G 728 Tx Audio Protocol The audio protocol received from the far site such as G 728 or Rx G 722 Video Protocol The video protocol transmitted to the far site such as H 263 or Tx H 264 Video Protocol The video protocol received from the far site such as H 261 or Rx H 263 Video Format Tx The video format transmitted to the far site such as CIF or SIF Administrator s Guide for the V500 System Data Description Video Format Rx The video format received from the far site such as CIF or SIF Disconnect The description of the Q 850 ISDN cause code showing how the Reason call ended Q 850 Cause The Q 850 cause code showing how the call ended Code Total
66. e BRI cable IP with ISDN model only Description The V500 system delivers high quality face to face video communication in a sleek package that includes the camera and microphone The remote control is designed to make it easy to set up and operate the system color coded buttons correspond to system features The composite video cable is a triple RCA cable with S video that connects the V500 system to a monitor The LAN cable connects the system to the IP network The BRI cable connects the system to the ISDN www polycom com videodocumentation Chapter 1 Introducing the V500 System Name Component Description Power supply The power supply connects power to the system Documentation Read Me First Setting Up the V500 System V500 system documentation CD Optional System Components To extend what you do with your V500 system the following additional options are available LI Single BRI network interface Connect to ISDN with your V500 system Q Headphone Listen privately by adding your own headphone using the 3 5 mm stereo mini jack ae For more information about ordering these options please contact your Polycom distributor Polycom Inc Administrator s Guide for the V500 System 1 6 www polycom com videodocumentation Setting Up Your System Hardware This chapter describes detailed system setup information You can also refer to the system setup document th
67. e Time screen Do Not Disturb Allows users to set the system to automatically accept or ignore Icon incoming calls using the Do Not Disturb button on the home screen Call Detail Report Specifies whether to generate a report of all calls made with the system When selected all calls can be viewed through the V500 web interface and downloaded as a csv file Recent Calls Allows users to access a list of recent calls made with the system by displaying the Recent Calls button on the home screen If the Call Detail Report option is not selected the Recent Calls option is not available Polycom Inc 4 19 Administrator s Guide for the V500 System 4 Select gt and configure these settings Setting Description Sites Allows users to access any pre defined sites from a My Contacts Speed Dial list on the home screen Last Number Specifies whether to display the last number dialed or clear the Dialed address box on the home screen Adding Sites to the Home Screen Creating Site buttons on the home screen makes it easy for you to place calls to sites that you call on a regular basis Sites can appear as individual buttons or as part of a list called Speed Dial or My Contacts C You must enter the site information in the directory before creating specific Site buttons for the home screen To add sites on the Home screen 1 e pO N Go to System gt Admin Settings gt General Settings gt Home Screen S
68. e Definition Unassigned number The switch received the sent ISDN number in the correct format but no destination equipment uses the number 2 No route to specified The ISDN exchange does not recognize the transit network intermediate network through which to route the call 3 No route to The intermediate network through which the call is destination routed does not serve the destination address Channel The specified channel does not provide adequate unacceptable service quality to accept the requested connection 7 Call awarded and The user is assigned an incoming call that is being delivered connected to a call channel that has already been established for this user and this type of call Normal call clearing The originator or receiver of the call has requested that it be cleared User busy All B channels are in use the called system acknowledges the connection request but is unable to accept the call No user responding The destination equipment does not respond to the call so the connection cannot be completed No answer from user The destination equipment did not complete the user alerted connection within the prescribed time after responding to the connection request The problem is at the remote end of the connection Call rejected The destination equipment is capable of accepting the call but has rejected it for an unknown reason Number changed The ISDN number used to set up the call is no longer valid Th
69. e People Content IP on a V500 system Administrator s Guide for the V500 System LI Install People Content IP on the computer s that the presenter will use to show content You don t need to change the computer resolutions and you don t need special cables or hardware but the computer s must meet these requirements e Operating System Windows 2000 Windows XP Home or Windows XP Professional e Minimum computer 500 MHz Pentium III or equivalent 256 MB memory Recommended computer 1 GHz Pentium III or equivalent 500 MB memory Note that although you can install People Content IP on only one video conferencing system you can install it on an unlimited number of computers LI Connect the computer s to the IP network For information about purchasing the People Content IP option please contact your Polycom distributor To enable People Content IP on a V500 system 1 On a computer open a web browser and go to the Polycom Resource Cneter Video Downloads page at http extranet polycom com Enter the license number you received when you purchased the People Content IP option Enter the serial number of the V500 system onto which you want to install People Content IP You will then receive a People Content IP software activation key Go to System gt Admin Settings gt General Settings gt Options on the V500 system Enter the People Content IP software activation key To install People Content
70. e diagnostic field of the message may return an alternate address assigned to the called equipment Non selected user The destination is capable of accepting the call but did clearing not assign it to the user Destination out of A signaling message cannot be delivered because the order interface is not functioning correctly and the destination cannot be reached This condition might be temporary for example remote equipment might be turned off 16 17 18 19 NO NO N NO Appendix 4 www polycom com videodocumentation Appendix Definition NO 00 Invalid number Destination address was incomplete or presented in an format unrecognizable format which prevented the connection from being established Facility rejected The network cannot provide the facility requested by the user Response to The equipment returns this message when it receives a STATUS INQUIRY STATUS INQUIRY message Normal unspecified A normal event has occurred with no standard cause applying No resulting action is required No circuit channel The call cannot be taken because no appropriate available channel is available to establish the connection Network out of order A network problem prevented the call from reaching its destination Attempts to reconnect will probably fail until the network problem is corrected Temporary failure A network error occurred The problem will be resolved shortly Attempts to reconnect may succeed
71. e remote control Information includes the far site s number and name and the type speed bandwidth and duration of the call You can call any site on the Recent Calls list by highlighting the entry and pressing Call or Select on the remote control to place the call If you need even more detail about calls you can download the Call Detail Report CDR from the V500 web interface For more information about the CDR see Call Detail Report on page 6 6 Administrator s Guide for the V500 System Call Detail Report C The Call Detail Report CDR provides the system s call history You can view the CDR from the V500 web interface and you can download the data in CSV format for sorting and formatting CSV stands for Comma Separated Value CSV files can be imported into spreadsheet and database programs Every call that connects is added to the CDR whether it is a call that you make or that you receive If a call does not connect the report shows the reason The CDR does not include incoming calls that the V500 system does not answer so if calls were missed while Do Not Disturb was enabled details will not be included in the CDR To view and download the CDR via the V500 web interface 1 Ona PC open a web browser 2 In the browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface 3 Enter admin as the user name and the admin password if a
72. e remote control twice Dual Monitor Specifies whether both sites are displayed in a split screen mode Emulation when using one monitor Polycom Inc 4 7 Administrator s Guide for the V500 System Using Dual Monitor Emulation With Dual Monitor Emulation you see both near and far sites on one TV monitor in two different views During presentations you see content and the near and far sites Setting Up On the monitor s setup menu select the full screen setting that stretches the picture uniformly without clipping On the TV Monitor screen 1 If you are using a wide screen monitor set Monitor to 16 9 Otherwise set Monitor to 4 3 2 Select Dual Monitor Emulation Using in a Call Call connects Near and far site are the same size and appear side by side Far site Near site Near site presses PIP Size of far site window increases Far site presents to near site Content near site and far site are displayed in Dual Monitor Emulation mode 4 8 www polycom com videodocumentation Chapter 4 Designing the User Experience Adjusting the Monitor s Color Balance In most cases the monitor you connect to your system provides natural color without any adjustment Depending on your environment as well as the model of monitor however the video may exhibit one of these problems Q Picture is too dark LI Colors appear faded LI Picture has too much of one color for example the pict
73. ed to the telephone company This equipment may not be used on a coin service or party line If you experience trouble with your V500 System disconnect it from the telephone line to determine if the registered equipment is malfunctioning For repair or warranty information please contact Polycom Inc at 1 888 248 4143 or 4750 Willow Road Pleasanton CA 94588 2708 USA Contact information may also be found at http www polycom com If the system is causing harm to the network the telephone company may request that you disconnect it until the problem is corrected If your V500 System causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so that you may make any changes necessary to maintain uninterrupted service The REN is useful to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs of all devices that may be
74. ed with Calling Polycom Inc The system is installed and you ve finished the network configuration and designed the behaviors Now it s time for you to start placing calls You may want to spend time becoming familiar with basic calling tasks The following resources are available LI V500 System Getting Started Guide This guide is for all users from beginners to the more experienced It covers meeting basics different ways to place calls how to use the remote control and how to deliver presentations It is included on the V500 system documentation CD and is also available on the web LI Screen Help The home and Directory screens have context specific help Users can press Q Help on the remote control to access help topics Q www polycom com videodocumentation Refer to the video documentation page on the Polycom website for the latest documents supporting these products Administrator s Guide for the V500 System 4 26 www polycom com videodocumentation Polycom Inc Managing the System Remotely You configure manage and monitor the system from a remote computer using the V500 web interface the system s web interface the Polycom Global Management System or SNMP Your choice of management tool depends on your network environment LI V500 web interface requires only a web browser to control the system LI Polycom Global Management System requires the Global Management System application to
75. een gt gt Go to System gt Diagnostics gt Call Statistics and then select gt three times You can view Call Statistics and Call Summary during a call by pressing Q Help on the remote control 6 2 www polycom com videodocumentation Chapter 6 System Usage and Statistics Call Statistics The two Call Statistics screens provide information about the call in progress including This screen Displays this information Call Statistics 1 Call speed transmit and receive Video protocol annexes and format in use transmit and receive The video protocol is shown in green if the system is currently using error concealment Audio protocol in use transmit and receive Number of packets lost and percentage packet loss transmit and receive in IP calls Encryption type key exchange algorithm type and key exchange check code if the encryption option is enabled and the call is encrypted Far site details and call type Call Statistics 2 e Audio and video data rates specified transmit and receive e Video data rate and frame rate in use transmit and receive e Video packet loss and jitter in IP calls e Audio packet loss and jitter in IP calls e Far site details and call type To view the Call Statistics screen gt gt Go to System gt Diagnostics gt Call Statistics and then select gt You can view Call Statistics and Call Summary during a call by pressing Q Help on the remote control Polycom
76. eeper 3 15 IP 3 4 administrator password configuring 4 15 resetting 4 3 screens that require 4 3 setting 4 2 setting with Setup Wizard 3 2 AES encryption See encryption alert tones 4 11 4 22 answering mode 4 14 area code setting 4 16 audio Audio Meter test 7 6 confirmation keypad 4 13 data rate 6 3 6 5 diagnostic tools 7 6 protocol 6 3 quality 1 2 sound effects volume 4 11 volume 4 11 Audio Meter screen 7 6 7 15 Audio Meter test 7 6 auto answer muting 4 11 point to point 4 12 auto detecting SPIDs 3 19 B backlight compensation 4 6 bandwidth dynamic 3 17 managing 3 13 3 21 bass adjustment 4 11 batteries icon 7 17 Polycom Inc Index installing in remote control 2 5 blank screen 7 13 BRI cable 1 4 BRI network interface configuring 3 18 connecting 2 4 lights 7 18 brightness of camera 4 6 C cable BRI 1 4 composite video 1 4 2 2 descriptions Appendix 1 drawings Appendix 1 ISDN BRI 2 4 LAN 1 4 2 3 monitor 1 4 power 2 5 S video 1 4 cable modem calling through 3 6 call answering mode 4 14 bonding 7 12 Call Statistics screen 7 4 Call Status screen 7 4 LAN speed 3 5 number of 6 2 preferences 3 20 3 21 preferred speed 3 21 progress indicators 6 4 7 11 7 12 quality 4 19 quality troubleshooting 7 13 7 14 recent 6 5 speed statistics 6 3 speed maximum 1 2 3 21 speed optimizing 3 13 statistics 6 3 status 6 4 status tools 7 3 summary 6 2 test 3 23 time maximum 4 5 tracking 5 6
77. ehaviors Designing General System Behaviors Customizing the Workspace Appearance Getting Started with Calling Configuring Closed Captioning 422 Polycom Inc 4 Administrator s Guide for the V500 System Managing User Access to Settings and Features You can manage access to various settings and features by using passwords and by configuring the system to show only those options you want other users to see To maintain this security level You can allow users to High Call only the numbers you specify on the home screen Kiosk mode See Using the System for Specialized Applications on page 4 5 and Designing the Home Screen on page 4 18 Place calls using the restrictions you specify for length of call type of call and use of the directory See Limiting What Users Can Do With the System on page 4 5 Configure user settings See Letting Users Customize the Workspace on page 4 4 Very low Configure all system settings Setting the Admin Password Set an administrator s password to restrict who can L Make changes other than those in the User Settings screen c Update the software LI Perform remote management using the V500 web interface To set or change the Admin Password 1 Goto System gt Admin Settings gt General Settings gt Security 2 Enter or change the password 4 2 www polycom com videodocumentation Chapter 4 Designing the User Experience To reset a forgotten Admin Passwo
78. en instructions 4 20 4 21 outbound call route 3 15 out of box setup 3 2 P packet loss 6 3 password administrator 4 2 4 15 administrator forgetting 3 2 Global Directory 3 22 meeting 4 15 setting 4 15 Index 5 Administrator s Guide for the V500 System PBX 2 4 People Content IP description of 1 2 displaying content 4 9 installing 4 10 requirements 4 10 physical DMZ 3 13 PING screen 7 5 7 11 PING test 7 5 pinholing See port forwarding PIP configuring 4 7 troubleshooting 7 14 point to point auto answer calls 4 4 call answer mode 4 14 port forwarding configuring with router 3 7 description 3 7 ports to open 3 7 port usage table A 3 ports assigning range 3 11 fixed 3 11 H 323 port usage table Appendix 3 TCP 3 7 3 11 to open in firewall 3 7 UDP 3 7 3 11 positioning system 2 2 power connecting 2 5 resetting system 7 7 supply auto sensing 1 3 supply description 1 5 switch 2 5 power frequency 4 6 power supply See power preferences call 3 20 profile managing 5 4 storing 5 4 uploading 5 4 protocol audio 6 3 ISDN switch 3 18 3 19 video 6 3 proxy server SIP 3 16 Index 6 Q Q 850 cause codes Appendix 4 QOS configuring settings 3 17 quality audio 1 2 call 4 19 7 13 7 14 configuring QOS 3 17 video 1 2 2 3 Quality of Service See QOS Quality of Service screen 7 13 R recent calls button 4 13 4 19 list 6 5 See also Call Detail Report CDR registrar server SIP 3 16 registratio
79. er s documentation From the Advanced menu on the left of the page select Port Forwarding On the Port Forwarding page select Add Custom Service On the Ports Custom Services page enter this information for the first port you need to open such as port 1720 Setting Description Service Name Any unique identifier for example you can use the text from the Function column in the table on page 3 7 Start Port The specific port or the starting value of the range of ports see the table on page 3 7 for the list of ports End Port The specific port or the ending value of the range of ports see the table on page 3 7 for the list of ports Server IP Address The IP address that the NAT has assigned to your system NetGear routers automatically pass TCP and UDP traffic through the same port You do not have to designate TCP or UDP when you open ports Click Apply Repeat Steps 4 through 6 of this procedure for the remaining ports that you need to open For the list of ports that you need to open refer to the table on page 3 7 When you have opened and assigned all of the ports listed in the table on page 3 7 review the Port Forwarding page Check that all the ports are correct enabled and assigned to the correct Server IP internal Address www polycom com videodocumentation Chapter 3 Configuring Network Use Linksys Routers The following procedure applies to the Linksys BEFSX41 router If you have a differen
80. er 3 14 H 323 specifying for gateway 3 15 F far site system information 6 3 system name 4 13 firewall configuring properties 3 11 description 3 7 list of ports to open 3 7 when using a DMZ 3 12 fixed ports 3 11 flicker eliminating from video 4 6 G gatekeeper alternate 3 15 configuring system to use 3 14 description 3 13 IP address 3 15 name 3 14 using 3 14 gateway description 3 13 placing call 3 14 specifying default 3 4 specifying number type 3 15 Global Address Book see Global Directory Global Directory configuring 3 22 setting dialing rules 3 23 Global Management System description 5 6 management servers list 5 6 requesting support from administrator 5 8 See also remote management global services configuring 5 6 H H 320 enabling 3 20 Index 3 Administrator s Guide for the V500 System H 323 compatibility with firewall 3 11 compatibility with NAT 3 12 displaying extension 3 14 enabling 3 14 3 20 name 3 14 port usage table A 3 specifying extension 3 14 3 15 specifying for Home screen 4 19 specifying name 3 14 specifying settings 3 13 H329 enabling 3 20 hardware setting up 2 2 headphone 1 5 2 4 help from GMS administrator 5 7 on screen 4 20 4 21 4 25 Home screen adding sites 4 20 configuring settings 4 19 designing 4 18 features 1 2 host name 3 4 icons displaying 4 7 error 7 17 line status 7 11 low battery 7 17 indicators call progress 6 4 7 11 network
81. es To install the BRI network interface lt i 1 Make sure the system is powered off 2 Connect the BRI cable from the BRI connector on the back of the system to ISDN or to your NT 1 device as appropriate BRI connector 3 Ifyou are using an NT 1 device connect it to the ISDN Connecting Headphones You can connect optional headphones to the V500 system to listen to your calls privately To connect headphones to the system gt gt Connect the headphone cable to the headphone jack on the back of the system TOCO Headphone jack 2 4 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Installing Batteries in the Remote Control The remote control uses three AAA batteries which are included with the system To install batteries in the remote control 1 Remove the battery cover from the back of the remote control 2 Refer to the diagram inside the remote control and install the batteries in the orientation shown 3 Reinstall the battery cover on the remote control Connecting Power The V500 system has an external power supply Do not use a power supply other than the one supplied with your V500 system Using the wrong power supply will void the warranty and may damage your system To connect power and power on the system 1 Connect the power supply to the power connector on the back of the system 2 Connect the power cord to the power supply Do not
82. ettings Select gt three times to access the Sites screen Select Add and choose the sites to add from the directory Select either Speed Dial or Contacts as the name you want to appear on the button Adding On screen Instructions Using Marquee Text You can create marquee text to display in the dialing entry field on the home screen You can create context specific instructions or if the home screen has Site buttons the marquee text can provide information that helps other users choose which site to call Marquee text does not support double byte characters www polycom com videodocumentation C Using Screen Saver Text Chapter 4 Designing the User Experience To enter marquee text 1 Ze Go to System gt Admin Settings gt General Settings gt Home Screen Settings In Dialing Display select Display Marquee and enter the text You can also add marquee text through the V500 web interface You can customize the V500 system to display text when the system is in sleep mode For instance you can display on screen instructions To enter screen saver text 1 2 On a PC open a web browser In the browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface Enter your user name and the password if a password has been established Click System Setup gt Utilities gt Screen Saver and enter e Text Appears as scrolling text when
83. gnalling is sent to port 5060 on the proxy server To specify a different port add it to the address as shown here 299 299 255 255 5070 Registrar Server Enter the name or IP address of the SIP Registrar Server By default the SIP signalling is sent to port 5060 on the registrar server To specify a different port add it to the address as shown here 299 299 255 255 5070 3 16 www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring Quality of Service QOS If your network is configured to recognize and prioritize network traffic using QOS you can configure the V500 system to mark IP packets with the values recognized by your network Keep in mind that enabling QOS on the V500 is not enough all devices in the network path must also be configured for QOS If you are unfamiliar with QOS Polycom recommends that you do not change the default settings To configure the Quality of Service QOS options 1 Goto System gt Admin Settings gt Network gt IP gt Quality of Service 2 Configure these settings Setting Description Type of Service Select your service type e IP Precedence Lets you specify the priority of IP packets sent to the system The value which you enter in the Type of Service Value field can be between 0 and 5 DiffServ Lets you specify a priority level between 0 and 63 Enter the value in the Type of Service Value field Type of Service Specify the IP Precede
84. gusse derma csnatsae oeaegenedts 7 18 How to Contact Technical Suppor sesonki eR a a cada teks 7 19 Py CIC PRON G enera nra E A OEA 7 19 IDV UCT INGE gise e E E E O A EO Mosse sc douarermanivlatdsee 7 19 Appendix Cable Descriptions and Drawing Ssetbesresseide n A Appendix 1 LAN CADIE raiso teat anatisalitsnnssixe N seg taendsstan ayahtactenonstecheadaieaeants Appendix 2 Composte Vid eO cable enpiurni ran sete a poe eae emer man Appendix 2 Port SAS Enise i Specacisatgn dees vag E ata pinata Appendix 3 C850 Cause C OCS or ra NE E E T NE E EA Appendix 4 Safety and Legal Notices Index Polycom Inc vii Administrator s Guide for the V500 System viii www polycom com videodocumentation Introducing the V500 System Your V500 video conferencing system is a state of the art visual collaboration tool With crisp clean video and crystal clear sound your V500 system provides the essential tools your home or small business needs for video conferencing over broadband networks When you use a V500 system for meetings you can exchange ideas and share documents with people anywhere in the world as if they were all in the room with you Everyone s productivity increases without any travel required What s in this Chapter Polycom Inc 1 1 Administrator s Guide for the V500 System Key Features Industry Leading Audio and Video Quality Q Q Best in class video algorithms The H 264 video algorithm pr
85. he V500 system workspace appearance to suit your environment functionally and aesthetically For example by customizing the home screen into kiosk mode anyone who uses the system only has to select a site and press the A Call button on the remote control to place a call Use the following sections to configure the general appearance of the system Q Q Q Q Q Designing the Home screen Adding Sites to the Home screen Adding On screen Instructions Changing Color Schemes Setting Ring Tones and Alert Tones Administrator s Guide for the V500 System Designing the Home Screen Customize the system functionality according to your needs skill level and environment Use the marquee to add instructions Infrequent Users Kiosk Mode Provide a simple workspace so no training is B4 Place a Call Select type of insurance needed Select typ e Let users make calls to pre defined Include a short numbers with one button click list of specific e Include instructions on screen items for users to select New Users Provide more options but keep it simple e Dialing entry field Jeny Add features ooo e Directory numbers for users F i e Recent Calls as needed Advanced Users Provide additional options for advanced video conferencing users 6 Place a Call e Call Quality roe e User Settings Diagnostics and System a E Information users gain e Speed Dial list of frequently called sites experience
86. he administrator on the Admin Settings screens 4 4 www polycom com videodocumentation Chapter 4 Designing the User Experience Limiting What Users Can Do With the System You can limit what you allow other users to do with the system by configuring the following Q Maximum Time in Call If you want to specify the maximum time a call can last go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings and enter the maximum call length allowed Allow Directory Changes If you do not want anyone to save changes to the local directory of the system go to System gt Admin Settings gt General Settings gt System Settings gt Directory and clear this option Using the System for Specialized Applications You can customize the system to show only a specific set of numbers to call This mode also known as kiosk mode can be used for specialized applications such as customer query stations or systems used for calling the same numbers on a regular basis Kiosk mode requires little or no training and instructions can be incorporated into the screen design See Designing the Home Screen on page 4 18 for more details about the kiosk mode and its applications Designing Video Behaviors Polycom Inc You can configure the following video behaviors to accommodate your environment Camera Settings TV Monitor Dual Monitor Emulation Monitor s Color Balance People Content I
87. he call automatically disconnects If you choose to stay in the call at this time you will not be prompted again Auto Answer Point Specifies whether to answer incoming point to point calls to Point automatically Display Time in Call Specifies whether to display the elapsed time or the local time during a call You can also choose not to display the time Call Detail Report Specifies whether to generate a report of all calls made with the system When selected details for all calls can be viewed via the V500 web interface and downloaded as a csv file 4 12 www polycom com videodocumentation Chapter 4 Designing the User Experience Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen The Recent Calls screen lists the site number or name the date and time and whether the call was incoming or outgoing Note If the Call Detail Report option is not selected the Recent Calls option is not available Far Site Name Specifies the time period the far site name appears on screen Display Time when calls first connect Configuring Remote Control Behavior You can customize the behavior of the remote control to support the your environment To configure remote control behavior 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Remote Control 2 Configure these settings Setting Description Keypad Audio Specifies whether to play a
88. here the system is located Changing the country automatically adjusts the country code associated with your system number Language Sets the language for the user interface Country Code Specifies the country code for the system location Area Code Required Specifies if an area code is required to place ISDN calls in the specified country ISDN International Specifies the international code required for placing ISDN calls Access from the system location to another country Room Telephone Indicates the telephone number of the room where the system is Number located 3 Select gt and configure these settings Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time Daylight Saving Time Specifies whether it is daylight saving time Time Difference from Specifies the time difference between GMT Greenwich Mean GMT Time and your location Display Time in Call Specifies the time display in a call e Elapsed Time Displays the amount of time in the call e Local Time Displays the local time on the screen during a call e Off Time is not displayed Time Server Specifies connection to a time server for automatic system time settings 4 16 www polycom com videodocumentation Chapter 4 Designing the User Experience Customizing the Workspace Appearance Polycom Inc You can customize t
89. his procedure for the remaining ports that you need to open For the list of ports that you need to open refer to the table on page 3 7 6 When you have opened and assigned all of the ports listed in the table on page 3 7 review the Port Range Forwarding list Check that all the ports are correct enabled and assigned to the correct IP internal Address Polycom Inc 3 9 Administrator s Guide for the V500 System D Link Routers The following procedure applies to the D Link DI 604 router If you have a different D Link model the settings may vary slightly This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational To configure a D Link router 1 In a browser such as Internet Explorer type the IP address of your router which you can find in your router s documentation Log in to your router setup using the user name and password which you can find in your router s documentation Select the Advanced tab Click the Firewall button On the Firewall page enter this information for the first port you need to open such as port 1720 Setting Description Enabled Click this radio button Name Any unique identifier for example you can use the text from the Function column in the table on page 3 7 Source Interface WAN IP Range Start IP Range End blank Destination Interface LAN IP Range Start The IP address intern
90. iamunneaats 1 2 Enhanced User Experience ienr aana E E 1 2 Easy Installa Hoin sisetrien n aa T E AT E S 1 3 Sec rity and Network Management sussoun a 1 3 Standard System Components osirsois inaen EEE EA S 1 4 Optional System COmMmpPoneniS sscienesni onesna E A mana meitp Actes 1 5 Chapter 2 Setting Up Your System Hardware Positonino the Systemi rione ren e n AE tae aaa eR 2 2 COME CHAS MS VIC TIO soere innn a E E ee een oNaeS 2 2 Connectime the System to the ING W Ome aiarni bia Sage R E AE 2 3 COMMS Cte Te LANC aPle saroi aa E nace maces E E 2 3 Connecting the BRI Network Interac siersaiirii irki aaa 2 4 Connectine Headphones sxerci nonno eee e E E 2 4 Installing Batteries the Remote Control siosioina aaea 2 5 COA SC FOWET arrian ners o n N E E A EE 2 5 Chapter 3 Configuring Network Use Usine the oet Wizardsa E T na E E OEO 3 2 Establishing an Adm nistrator Fassword nnenansone a A tee aney 3 2 Reins the Seip Wizard saioren n a E E E 3 2 Conte urine vourk Connection seresa E a E R 3 3 Conte uri LAIN PEO perme osasse a NA RA 3 3 Seine Up Your IP Network ConnechoNn sesrianiar ionn A 3 5 aT VV TEE AY MTINet spiradon AA R R A EE 3 5 Calling Througha Cableor DSL Moderni sini rained i a a A amma 3 6 Callino Throucha NetWork ROU eieniuncenr ei e a O 3 6 Calling Througha Router Using a DMZ orenianie 3 12 Contreurine IP NEGVOTk SUD DOLE sicsactsisscosteucentastdaasenutsbiescnans EA E R 3 13 COMO UMS o2 Sene S araen a Goat a a
91. ighlight the circle Make sure that the far site has entered the number for its ISDN lines correctly 1 Go to Admin Settings gt Network gt Call Preference and select gt four times to go to the Call Speeds screen 2 Select the desired call speeds www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action Voice only calls cannot This is normal Place voice only calls using the VTX 1000 conference be placed using the VSX phone system Hanging up the This is normal Use the VTX 1000 conference phone s EndVideo soft key VTX 1000 conference or the VSX system remote control to end video calls phone does not end the video call Display Symptom Problem Corrective action Screen is blank start The system is starting No action required music plays and Polycom This is normal logo appears briefly TV monitor goes blank The system goes to sleep The system is sleeping The system wakes up on any after displaying the after a period of inactivity action from the remote control or on an incoming call splash screen Picture onthe TV monitor The system is sleeping Pick up the remote control to wake up the system is blank This is normal The TV monitor screen The monitor s power cord Connect the monitor s power cord and then power on the remains blank when you is not plugged in monitor pick up the remote aT control The monitor is
92. interface 7 18 progress 7 12 system 7 18 initial system configuration 3 2 installing equipment 2 2 features 1 3 instructions on screen 4 20 4 21 internal ringer 4 11 intranet calling within 3 5 definition 3 5 IP address displaying 4 19 address dynamic 3 3 address entering 3 4 Index 4 address gatekeeper 3 15 address obtaining automatically 3 4 address static 3 3 allowing IP calls 3 4 calling through a cable or DSL modem 3 6 calling through a network router 3 6 calling using a DMZ 3 12 calling within an intranet 3 5 configuring H 323 settings 3 13 configuring network connection 3 3 configuring network support 3 13 configuring Quality of Service settings 3 17 configuring SIP settings 3 16 connectivity tools 7 5 enabling 3 20 error message 7 11 precedence 3 17 setting up network connection 3 5 video number field 7 17 ISDN J calls allowing 3 18 3 19 configuring network connection 3 18 configuring network interface 3 18 dialing rules 3 23 enabling 3 20 installing BRI network interface 2 4 international access code 4 16 preparing network 3 18 Q 850 cause codes Appendix 4 SPIDs 3 19 switch protocol 3 18 3 19 troubleshooting 7 11 7 12 voice algorithm 3 19 jitter 6 3 6 5 K keypad audio confirmation 4 13 remote control 4 13 kiosk mode description 4 5 managing user access 4 2 4 18 www polycom com videodocumentation LAN cable 1 4 cable drawing Appendix 1 Appendix 2 ch
93. ions Warranty Polycom Inc THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM INC OR ITS LICENSORS Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment Polycom Inc shall include so called break the seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without Polycom s prior consent Title to all Subject Programs shall at all times remain and vest solely with Polycom Inc and its licensors Buyer acknowledges Polycom s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to disc
94. l device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with Part 15 of the FCC rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate this equipment The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Part 15 FCC Rules This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 68 FCC Rules This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA On this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXX system If requested this number must be provid
95. lace calls easily using the color coded remote control buttons www polycom com videodocumentation Easy Installation E Chapter 1 Introducing the V500 System Many ways to use the directory Find information in the directory using the method you find most convenient Call Scheduler Use the calendar and call scheduling feature to schedule video conferences The system automatically calls the site you selected on the date and time you specified For recurring calls you can indicate whether you want the system to automatically make the call daily weekly or monthly Firewall UPnP support The V500 system offers support for routers that support UPnP Universal Plug and Play NAT traversal making video conferencing setup easier for users in homes and small offices IP or ISDN calling The V500 system has a built in 10 100 Mb Ethernet port for IP calls Add the optional single BRI network interface to make calls over your ISDN telephone lines Easy configuration wizard The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or ISDN Fully broadband capable The standards compliant V500 system works with any other H 323 system Auto sensing power supply The system automatically adjusts for line voltages from 90 to 260 V and line frequencies from 47 to 63 Hz Security and Network Management Polycom Inc Q AES encryption
96. le Network Management Protocol reports to indicate a total of 31 conditions including the following e All alert conditions found on the V500 system s alert page e Details of jitter latency and packet loss e Low battery power is detected in the remote control e Asystem powers on after a long period powered off e Administrator logon is successful or unsuccessful e A call fails for a reason other than a busy line e A user requests help e A telephone or video call connects or disconnects Downloading MIBs Polycom Inc In order to allow your SNMP management console application to resolve SNMP traps and display text descriptions for those traps you need to install Polycom MIBs on the computer you intend to use as your network management station The MIBs are available for download from the V500 web interface To download the Polycom MIBs 1 Zi On a PC open a web browser In the browser address line enter the IP address of the system for example http 255 255 255 255 to go to the V500 web interface Go to System Setup gt Admin Settings gt Global Services gt SNMP Click Download MIB and follow the onscreen instructions Administrator s Guide for the V500 System Configuring for SNMP Management To configure the V500 system for SNMP management 1 Access the SNMP configuration screen either in the V500 web interface or on the V500 system e Inthe V500 web interface go to System Setup gt Admin
97. litarized Zone See DMZ 3 12 diagnostics call status tools 7 3 network connectivity tools 7 5 reset 7 7 video and audio tools 7 6 dialing last number dialed 4 20 options 4 19 prefix ISDN 3 18 rules 3 23 speed dialing 4 20 troubleshooting 7 12 DID number 3 15 Diffserv 3 17 directory allowing access 4 19 allowing changes 4 5 configuring settings 4 13 confirming additions 4 14 confirming deletions 4 14 features 1 3 www polycom com videodocumentation managing with V500 web interface 5 5 server 3 22 displaying date and time 4 19 files from a computer 4 9 graphics 4 7 icons in a call 4 7 system name 4 19 time in call 4 12 4 16 D Link router configuring 3 10 DMZ calling through 3 12 definition 3 13 DNS name 3 4 DNS server 3 4 Do Not Disturb 4 14 4 19 documentation available resources 4 25 description 1 5 domain name 3 4 DSL modem calling through 3 6 Dual Monitor Emulation description 1 2 specifying 4 7 using 4 8 duplex mode 3 5 dynamic bandwidth 3 17 See also QOS dynamic IP address 3 3 E E 164 alias 3 15 extension 3 14 3 15 encryption enabling AES 4 14 features 1 3 viewing type 6 3 equipment BRI network interface 2 4 headphone 2 4 LAN 2 3 monitor 2 2 power 2 5 remote control 2 5 error concealment 1 2 error icon 7 17 error messages 7 11 7 12 Polycom Inc Index extension E 164 3 14 3 15 H 323 4 19 H 323 displaying 3 14 H 323 specifying 3 14 H 323 specifying for gatekeep
98. ls automatically e No Enables you to answer calls manually e Do Not Disturb Refuses incoming calls automatically The caller receives a message that the site is unavailable Automatically answering calls is convenient but keep in mind that an unexpected caller could interrupt you or see and hear you without your knowledge If you still want to automatically answer calls but you want to prevent incoming callers from seeing and hearing you you can choose to mute all automatically answered calls and make sure your lens cover is closed C Enabling AES Encryption AES encryption is a standard feature on every V500 system To enable AES encryption gt gt Goto System gt Admin Settings gt General Settings gt Security and select AES Encryption 4 14 www polycom com videodocumentation Chapter 4 Designing the User Experience Setting Passwords and Security Options You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system To set passwords and security options 1 Goto System gt Admin Settings gt General Settings gt Security 2 Configure these settings Setting Description Admin Password Enter or change the Admin password When the Admin password is set you must enter this password to e Make configuration changes not in the User Settings screen e Update the software e Manage the system using the V500 web interface Meeting Passw
99. m is unknown ISDN layer 1 and or User needs to check cabling ISDN adapter status and 2 link not established network connections There is either a switch protocol error or in the United States or Canada a SPID assignment problem The ISDN signaling code has encountered an error processing an ISDN action ISDN adapter busy wait and retry Appendix 7 Administrator s Guide for the V500 System Appendix 8 www polycom com videodocumentation Safety and Legal Notices Important Safeguards Read and understand the following instructions before using the system e Close supervision is necessary when the system is used by or near children Do not leave unattended while in use e Only use electrical extension cords with a current rating at least equal to that of the system e Always disconnect the system from power before cleaning and servicing and when not in use e Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth e Do not immerse the system in any liquid or place any liquids on it e Do not disassemble this system To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work e Connect this appliance to a grounded outlet e Only connect the system to surge protected power outlets e Keep ventilation openings free of any obstructions e SAVE THESE INSTRUCTIONS License Restrict
100. m videodocumentation Chapter 3 Configuring Network Use Setting the Dialing Rules If your system is connected to a private network and also to a public network you may need to specify the codes and prefixes necessary for dialing other systems To set the dialing rules 1 Goto System gt Admin Settings gt Global Services gt Dialing Rules 2 Configure these settings Setting Description Always Dial Area Specifies that calls to sites in the same area code must include Code the area code Dial 1 for all USA Specifies that calls to systems in the United States must include calls a 1 before the area code Placing a Test Call When you finish configuring the system you can use one of the sample numbers in the directory to test your setup To place a test call 1 On the Place a Call screen select Q Directory Select Category Select Sample Sites and highlight a location gt e P Press A Call on the remote control You can also find a list of worldwide numbers that you can use to test your V500 system at www polycom com videotest Polycom Inc 3 23 Administrator s Guide for the V500 System If you have trouble making video calls Q Make sure the number you dialed is correct then try the call again For example you may need to dial 9 for an outside line or include a long distance access code or country code LI To find out if the problem exists in your system ask the person you were t
101. many routers use the default address 192 168 1 1 LI Your router s administrator name and password which you can find in your router s documentation Note that many routers use the default user name admin and the password blank or password LI The IP address that has been assigned to your system if you re using DHCP which you can find on the LAN Properties screen See Configuring LAN Properties on page 3 3 for more information With any router brand or model you must open the ports listed here Port Function TCP or UDP 1720 H 323 call setup TCP 3230 3235 Signaling and control for audio call TCP video and data FECC 3230 3253 Audio and video RTP media streams 1503 optional T 120 data collaboration TCP Administrator s Guide for the V500 System Refer to the Port Usage section in Appendix if you want advanced port configuration information NetGear Routers The following procedure applies to NetGear MR814v2 and RP614v2 routers If you have a different NetGear model the settings may vary slightly This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational To configure a NetGear router 1 2 3 4 J In a browser such as Internet Explorer type the IP address of your router which you can find in your router s documentation Log in to your router setup using the user name and password which you can find in your rout
102. n gatekeeper 3 13 remote access allowing 4 15 remote control configuring 4 13 description 1 4 features 1 2 installing batteries 2 5 keypad configuration 4 13 remote management tools 5 1 using web browser 5 2 reset system 7 7 Reset System screen 7 7 Reset System web interface 7 7 restart system 7 7 ring tones 4 11 4 22 ringer internal 4 11 room monitoring 5 3 router calling through 3 6 calling using a DMZ 3 12 configuring a D Link router 3 10 configuring a Linksys router 3 9 configuring a NetGear router 3 8 configuring firewall and NAT properties 3 11 configuring port forwarding 3 7 firewalls 3 6 list of ports to open 3 7 selecting UPnP 3 12 www polycom com videodocumentation S screen blank troubleshooting 7 13 diagnostic 7 3 diagram of system 4 3 system quick reference 7 2 screen saver 4 21 4 22 security features 1 3 NATs 3 6 room monitoring 5 3 router firewalls 3 7 setting options 4 15 when connecting using a DMZ 3 12 when connecting with a modem 3 6 Security screen 7 10 serial number 7 19 servers directory 3 22 DNS 3 4 WINS 3 4 setup wizard description 1 3 3 2 running 3 2 sharing files 4 9 SIP configuring settings 3 16 enabling 3 20 Siren 14 description 1 2 site buttons adding 4 20 snapshots timeout 4 7 SNMP configuring for SNMP management 5 10 setting up 5 9 Softupdate 3 25 software upgrading 3 25 sound effects volume 4 11 Speaker test 7 6 Speaker Test screen 7 6 7 15 speed call 3 21
103. n in this document is subject to change without notice Polycom Inc About this Guide The Administrator s Guide for the V500 System is for administrators of the V500 system who need to LI Configure the system for use in the network environment L Customize the behavior and appearance of the system LI Obtain information about calls LI Gather network usage and performance data LI Troubleshoot any issues Other documents available for the V500 system include LI Setting Up the System which describes how to set up the hardware LI Getting Started Guide for the V500 System which describes how to perform video conferencing tasks LI Setup Sheets which describe how to install optional hardware LI Release Notes For support or service please contact your Polycom distributor or go to Polycom Support at www polycom com support Polycom recommends that you record the serial number and option key of your V500 system here for future reference The serial number for the system is printed on the unit System Serial Number Option Key Administrator s Guide for the V500 System iv www polycom com videodocumentation Contents Chapter 1 Introducing the V500 System 2512 el ere 1H a are eee eee er Rr mer ne er a ree nT Eee E eer rere ye er ener T yer 1 2 Industry Leading Audio and Video Quality ss sdsnsisssasescssessdenaevernasoncstssayaatyascagnsauonesiosrenteatsans 1 2 Rich Conference Experience verenin n E E E amn
104. nce or Diffserv value for Video Audio and Value Far Site Camera Control Enable PVEC Check this if you want the system to use PVEC Polycom Video Error Concealment if packet loss occurs Dynamic Check this if you want the V500 system to dynamically scale the Bandwidth bandwidth to best suit the network conditions Maximum Transmit Specify the maximum transmit line soeed between 48 Kbps and Bandwidth 512 Kbps Since DSL and cable modems typically allow for faster download receive speeds compared to upload transmit speeds this setting enables you to regulate differences Maximum Receive Specify the maximum receive line speed between 48 Kbps and Bandwidth 512 Kbps Polycom Inc 3 17 Administrator s Guide for the V500 System Configuring Your ISDN Connection If you have the ISDN option you can connect your V500 through ISDN as well as through one of the IP network connections described earlier in this chapter Preparing Your ISDN Network Before you set up your connection using ISDN 1 Refer to the Preparing Your Network for Collaboration document available at www polycom com videodocumentation This document contains information you need to get your network ready such as worksheets that will help you order ISDN Note that this document may not pertain to all countries 2 Obtain this information from your ISDN service provider e ISDN address e SPIDs in North America only e ISDN switch protocols
105. network with a cable or DSL modem does not provide you with a security barrier between your home or business network and the Internet however it is an easy way to set up your V500 network connection Systems set up outside a firewall are potentially vulnerable to unauthorized access Visit the Polycom Security Center at www polycom com for timely security information You can also register to receive periodic email updates and advisories If your V500 system is directly connected to a cable or DSL modem you don t need to perform any additional network configuration to use your V500 Simply go on to the next section Configuring IP Network Support on page 3 13 Calling Through a Network Router Network routers let you connect more than one computer video conferencing system or other device to your cable or DSL modem so that they all can share the same high speed network connection This is accomplished by using Network Address Translation NAT services Routers also often offer firewall protection LI Ina typical IP network all the devices within the network have their own unique IP address which is available for everyone in or outside the network to access With a NAT each device within the network retains its own IP address but the NAT presents a single IP address to the outside world This provides an extra level of security because devices inside the network are masked behind that single external IP address www polycom com video
106. niaianin ne aiients id neiecneve eet 4 5 Designing Video Behaviors oenen E a E R E 4 5 Conte urine Camera Sui S cean anaa a R T aiglev aa eathaie 4 6 Conte urine the TV Monito necne 4 7 Using Dual Monitor Em la HoN sisi tes scacscsnrincsshateeeasevd e E E N 4 8 Adjusting the Monitor s Color Balance essssessessesssssserseesessrseesesreseesesresesseseesresesresteresresrssrsees 4 9 Displaying Content with People Content IP ssssssessssessesssessssserseesessrseeseesesteesresessrseeseserseeeeses 4 9 Designing Audio Dehaviots asccscessucssenevencamnsastatenensantbaeuntes soignetsatnasoncgina n naei 4 11 Designing General Systemi Behaviors seii N N ANOR 4 12 Consume Call Seng S 4500 sovasscesiotiusnedtcouieboceaseaginntdesaaitsisaaaeinat oats atabonaatnneaensenanesys 4 12 Configuring Remote Control Beha vir sernir EA A 4 13 COMME Urine Directory SENE S mannan e 4 13 Setting the Call Answering Mod crocneoureris nnen Ea E 4 14 Enabling AES EMCry p HON isanos atn E E 4 14 Setting Passwords and Security Options cosseserenn hewlett T a 4 15 methine Date Time and LOCA OM sresnnpnipn nnna n ea 4 16 Customizing the Workspace Appearance semien inienn eE a REE E E 4 17 Desiening the Home Green sy atiesaiiccssivncciotuteesa acess a E a Roteetuareneenenes 4 18 Adding Sites tothe Home Screens oorserenne ane e A E TE A 4 20 Adding On screen Instructions scssessuasscagucnessgtegssaticaiaaraareigioeeieaonnin eeaenonenarineanardones 4 20 Usme Margu
107. nsport protocol SIP 3 16 treble adjustment 4 11 troubleshooting access to screens and system 7 9 audio 7 15 calling 7 11 display 7 13 error indications 7 17 general 7 1 network interface lights 7 18 power and start up 7 8 remote control 7 9 system lights 7 18 TV See monitor U UDP list of ports to open 3 7 specifying fixed ports 3 11 upgrading software 3 25 UPnP 3 12 user limitations allow directory changes 4 13 managing user access 4 2 maximum call speed 3 21 maximum call time 4 12 removing features 4 19 setting 4 5 Index 8 user settings V allow video display on web 4 4 auto answer point to point 4 4 backlight compensation 4 4 color schemes 4 4 4 21 Dual Monitor Emulation 4 4 far site name display time 4 4 keypad audio confirmation 4 4 managing access 4 2 meeting password 4 4 mute auto answer calls 4 4 PIP adjustment 4 4 V500 configuring network use 3 1 customizing user interface 4 1 description 1 4 diagnostics 7 3 headphone connecting 2 4 illustration 1 1 introduction to 1 1 ISDN BRI network interface 2 4 key features 1 2 LAN connecting to 2 3 managing remotely 5 1 monitor connecting 2 2 optional components 1 5 positioning 2 2 power connecting to 2 5 powering on 2 5 remote control 2 5 standard components 1 4 troubleshooting 7 8 V500 web interface accessing 5 2 accessing diagnostic screens 7 3 managing directories 5 5 managing system profiles 5 4 room monitoring 5 3
108. occurs when placing an IP H 323 call The far site is not connected The system is not configured correctly for the network The IP Gateway Gatekeeper is not operating or is not configured correctly ISDN Line Status icons do not go away so video calls cannot be made The ISDN line is provisioned incorrectly by the ISDN service provider The V500 web interface is in an unknown state The BRI network interface is directly connected to a U interface The BRI network interface is connected to an NT 1 then to a PBX The system was not able to auto detect SPIDs or the SPID numbers are entered incorrectly Note The AT amp T point to point protocol does not require SPIDs ISDN When placing a call progress indicators do not turn green The call does not connect properly Polycom Inc The system is not Verify that the LAN cable is connected properly connected to the LAN The system s LAN cable is Replace the system s LAN cable bad Chapter 7 Diagnostics and General Troubleshooting Corrective action Use the PING test System gt Diagnostics gt Network gt PING to determine whether the far site is accessible to your system If the test fails the far site system is unavailable Check your IP configuration Contact the gatekeeper gateway administrator or network service provider The system is not Check the ISDN line connections connected to an ISDN The ISD
109. oftware version 2 Find your product page at the Polycom Product Resource Center and download the V500 software update file in zip format 3 Double click the software zip file to extract the file 4 Double click Softupdate exe to run the update program Do not power off the system during the software update process If the update is interrupted the system reverts to its original software version Administrator s Guide for the V500 System 3 26 www polycom com videodocumentation Designing the User Experience Everybody who uses the Polycom V500 system has different needs That s why your system has a customizable user interface You can design the video conferencing experience to meet your needs and the needs of any other users who use the system You can customize the behavior of the system and then build in various access levels for the different users depending on how much or how little you want them to change system behaviors When you set up the system for the first time the system is configured with the most commonly used settings If you need to change any of these initial settings you can adjust the screen settings as described in this chapter If you established an administrator s password during the initial configuration you must enter it each time you change advanced settings What s in this Chapter Managing User Access to Settings and Features 4 2 Designing Video Behaviors 4 5 Designing Audio B
110. on problem Polycom Inc Appendix 5 Administrator s Guide for the V500 System Definition 65 Bearer capability not The network is not capable of providing the bearer implemented capability requested by the user Channel type not The requested channel type is not supported by the implemented equipment sending this code Requested facility The remote equipment is not capable of providing the not implemented requested supplementary service Only restricted digital The network is unable to provide unrestricted digital information beareris information over bearer capability available Service or option not The network or remote equipment is unable to provided available the requested service option for an unspecified reason unspecified This might be a subscription problem Invalid call reference The remote equipment received a call with a call value reference that is not currently in use on the user network interface 82 Identified channel The receiving equipment is requested to use a channel does not exist that is not activated on the interface for calls 83 A suspended call The network received a call resume request that exists but this call contained a call identity information element that does identity does not not match any suspended call 84 Call identity in use The network received a call suspend request that contained a call identity information element for a call that is already suspended 85 No call suspen
111. onfiguration when it registers to the gatekeeper on startup 4 If you have a gateway select gt and configure these settings Setting Description Country Code Enter the country code for the system s location Area Code Enter the area or city code for the system s location Number Enter the gateway s number H 323 Extension You can place point to point calls using the extension if both E 164 systems are registered with a gatekeeper The default H 323 Extension is based on the system serial number but you can change it Your dial plan may define the extensions you can use Gateway Number Select the number type users must enter to call this system Type e Direct Inward Dial DID Users enter an internal extension to call this system directly Note If you choose this option you must also register the number with the gatekeeper as an E 164 alias Number Extension Users enter the gateway number and the system s extension to call this system Number of Digits in Enter the number of digits in the DID number DID Number The national or regional dialing plan for your location determines the standard number of digits For instance the US standard is 7 digits Number of Digits in If you selected Number Extension you must enter the number Extension of digits in the extension Your organization s dial plan determines this number 5 Select gt and enter a prefix or suffix for each bandwidth you want
112. oosing speed 3 5 configuring properties 3 3 connecting 2 3 port usage table A 3 language selection 4 16 last number dialed 4 20 lights indicator 7 18 network interface 7 18 system 7 18 line status icons 7 11 Linksys router configuring 3 9 location settings area code city code 4 16 country 4 16 country code 4 16 daylight saving time 4 16 language 4 16 time difference from GMT 4 16 M management servers list 5 6 managing bandwidth 3 13 3 21 system remotely 5 1 marquee text 4 20 master audio volume 4 11 meeting password 4 15 messages sending 7 2 MIBs downloading 5 9 modem calling through 3 6 setting call speed 3 21 monitor cable 1 4 cable drawing Appendix 2 configuring 4 7 connecting 2 2 troubleshooting 7 9 7 13 muting auto answer calls 4 4 4 11 My Contacts list 4 20 Polycom Inc Index N name DNS 3 4 far site system 4 13 H 323 3 14 host 3 4 system 4 13 4 19 NAT configuring properties 3 11 description 3 6 setting WAN address 3 12 Near End Loop screen 7 5 Near End Loop test 7 5 NetGear router configuring 3 8 network configuring IP connection 3 3 configuring IP support 3 13 configuring ISDN connection 3 18 configuring LAN properties 3 3 connecting to ISDN 2 4 connecting to LAN 2 3 diagnostic tools 7 3 interface lights 7 18 setting up IP connection 3 5 Network Address Translator See NAT network interface BRI 2 4 7 18 lights 7 18 network router See router NT 1 device 2 4 O on scre
113. or to assign a static IP address The system s Global 1 Directory display is limited to 4000 entries Go to System Information gt gt gt System Status highlight Global Directories and press the Help button The system lists the Global Directory servers to which it is registered and the number of directory entries from each Unregister the system from one or more of the Global Directory servers Low batteries inthe remote Replace the batteries in the remote control with 3 AAA control batteries The system has received more than the acceptable number of CRC errors or FEC errors within one second Retry the call if the video or audio quality becomes unacceptable to the call participants The system has detected packet loss above the acceptable level set for the system Retry the call if the video or audio quality becomes unacceptable to the call participants Administrator s Guide for the V500 System System Lights The system lights are located on the front of your V500 system When the V500 system It means Indicators are off No power to the system Green indicator blinks slowly The system is sleeping Green indicator flashes when you The system is not in a call and is receiving use the remote control signals from the remote control Amber indicator flashes when you The system is in a call and is receiving signals use the remote control from the remote control Green indicator is on The s
114. ord Enter or change the meeting password if any Allow Access to Specifies whether the User Settings screen is accessible to users User Settings via the System screen Uncheck this option if you do not want users to change environmental settings AES Encryption Specifies whether to encrypt calls with other sites that support AES encryption Enable Remote Specifies whether to allow remote access to the system by Access FTP Web Telnet SNMP You may select any of these or any combination of them Note The system reboots if you change the remote access settings Web Access Port Specifies the port to use when accessing the system using the V500 web interface If you change this from the default port 80 you will need to include the port number with the IP address when you use the V500 web interface to access the system This makes unauthorized access more difficult Allow Video Display Specifies whether to allow administrators who use the V500 web on Web interface to view the room where the system is located Polycom Inc 4 15 Administrator s Guide for the V500 System Setting Date Time and Location You can update the system with regional settings including the location specific language and calling parameters To set the date time and location 1 Goto System gt Admin Settings gt General Settings gt Location 2 Configure these settings Setting Description Country Specifies the country w
115. over or disclose the methods and concepts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from Polycom Inc Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder You shall not and shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of twelve 12 months from date of purchase This warranty does not apply to damage to products resulting from accident misuse service or modification by anyone other than a Polycom Inc authorized service facility dealer The warranty is limited to the original purchaser and is not transferable Any liability of Polycom Inc or its suppliers with respect to the product or the performance thereof under any warranty negligence strict liability or other theory will be limited exclusively to product repair or replacement as provide
116. ovides smooth natural TV like video State of the art audio quality The V500 system offers Polycom Siren 14 a 14 kHz frequency response that delivers CD quality sound Video error concealment The H 264 video error concealment feature enhances your video experience by minimizing the chance that the display will freeze concealing errors and reducing full frame refreshes Higher call speed The maximum call speed on the V500 is now 768 Kbps This is up from 512 Kbps in previous releases Rich Conference Experience Q Content display Install the optional People Content IP feature on your PC or laptop and then use the V500 system to show content such as spreadsheets and video clips to other sites in the video conference Split screen viewing Use Dual Monitor Emulation split screen viewing to see more even when you only have room for one monitor Language independence Use the V500 system user interface remote control and web interface in any of twelve languages Enhanced User Experience Q Customizable home screen Customize the home screen to support different types of users e Novice users Offer just a few options so users need little or no training e Advanced users Provide a wide range of video conferencing features Customizable look and feel Set up the workspace to suit your environment Easy to use remote control Navigate through the configuration screens and p
117. pter 3 Configuring Network Use Setting Description LAN Speed Specify the LAN speed to use Note that the speed you choose must be supported by the switch Choose Auto to have the switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Note The LAN speed setting for the V500 and the switch must match Polycom strongly recommends that you do not select Auto for either only the V500 or only the router the settings for both must be the same Typically selecting Auto for both is sufficient Duplex Mode Specify the Duplex mode to use Note that the Duplex mode you choose must be supported by the switch Choose Auto to have the network switch negotiate the Duplex mode automatically Setting Up Your IP Network Connection The following is a list of the common ways you can connect your V500 to an IP network so that you can make video calls Pick out the IP network connection type that most closely resembles how you plan to make your calls then read the section that corresponds to that connection type If you need help determining how your V500 connects to the network contact your network administrator network service provider or Internet Service Provider ISP LI If you re limiting your calls to other systems within your company s intranet refer to Calling Within an Intranet on page 3 5 LI If your V500 system plugs directly into a cable or DSL modem without a router
118. radio or other small appliance If it power supply is not does not operate the outlet is not active connect the operating properly system to a different outlet If the outlet is active the problem is in the system s power supply In this case call Polycom Technical Support and arrange to return the system for service The system starts inthe The system software is Load the system software from your PC For instructions software update screen corrupted or not loaded on how to do this refer to Keeping your Software Current properly on page 3 25 The system restarts over The power supply is bad Return the system for service and over The socket is corroded Unplug and reseat the power plug 5 times 7 8 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Remote Control Symptom Problem Corrective action The system does not No batteries in the remote Install batteries in the remote control respond to the remote control control The batteries are installed Insert the batteries in the correct position incorrectly in the remote control The room lights operate in Turn off the lights in the room and try the remote control the 38 Khz range and again interfere with the remote control signals The infrared sensor is not Make sure you are pointing the remote control at the receiving signals from the infrared sensor on the front of the system a black remote control semi
119. rd 1 Get the system s serial number from the system or from the System Information screen 2 Goto System gt Diagnostics gt Reset System 3 Enter the system s serial number and select Delete System Settings 4 Select Reset System When the system completes the reset it leads you through the setup wizard You can enter a new Admin Password when you set up the system Screens that Require the Admin Password for Access The following diagram shows top level system screens All screens within Admin Settings require the administrator s password LAN Properties iP ISDN Call Preference Recent Calis Polycom Inc 4 3 Administrator s Guide for the V500 System Letting Users Customize the Workspace You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen To allow users to customize the workspace 1 Goto System gt Admin Settings gt General Settings gt Security 2 Check the Allow Access to User Settings option to make the User Settings button available to users on the System screen User Settings contains the following options Backlight Compensation Camera Brightness Meeting Password Auto Answer Point to Point Mute Auto Answer Calls PIP Keypad Audio Confirmation Color Scheme Far Site Name Display Time Dual Monitor Emulation DPoovooOOU OULU LU Allow Video Display on Web These options are also available to t
120. remote access Settings gt Security and enable web access The system or your Check the LAN cable to the LAN port on the rear of the computer is not connected system to the LAN Cannot access the system remotely Check the LAN cable to your computer The LAN cable to the Replace the appropriate LAN cable system or to your computer is bad To verify this check the lights on the back of the system There should be a steady green light indicating a connection to the LAN and a flashing orange light indicating LAN traffic if the cable is good DHCP Client is on and no Contact your network service provider DHCP server is available There is a firewall between Consult your network service provider your PC and your system Your PC is on a different subnet and there is a router between you and your system Place your PC and system on the same subnet If this corrects the problem check your router configuration If it does not contact your network service provider Cannot manage the You have not entered the system remotely correct password Enter the correct user name and password Note The user name is admin and the default password is the unit s serial number Too many managers are Only five system managers are allowed at any one time logged into the system To log everyone out restart your system 7 10 www polycom com videodocumentation Calling Symptom Problem Error message
121. requencies without changing the master audio volume Mute Auto Answer Specifies whether to mute incoming calls Calls If you select this option incoming calls are muted until you press the Mute button on the remote control Enable Internal Specifies an additional ring tone when receiving an incoming Ringer call The ringer is built into the system and will alert you to incoming calls even if the TV monitor connected to the system is powered off Polycom Inc 4 11 Administrator s Guide for the V500 System Designing General System Behaviors You can configure the following general system behaviors to accommodate the needs of your organization Call Settings Remote Control Behavior Directory Settings Call Answering Mode AES Encryption Passwords and Security Options DO OOOD OU Date Time and System Location Configuring Call Settings The Call Settings screens provide access to high level options for the entire system For convenience some of the User Settings options are repeated on these screens To configure call settings 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Call Settings 2 Configure these settings Setting Description Maximum Time in Enter the maximum number of minutes allowed for call length Call When that time has expired you see a message asking you if you want to hang up or stay in the call If you do not answer within one minute t
122. rying to reach to call you instead LI Find out if the system you are calling has its power turned on and is functioning properly LI If you can make calls but not receive them make sure that your system is configured with the correct number Checking System Status The System Status screen provides detailed information about system settings IP and ISDN connections time server connections and other information that is important to the functioning of the system For an explanation of any of the status items select the item and press Q on the remote When there is a change in system status that is a potential problem you see an alert at the bottom of the Place a Call screen To view System Status information gt gt Go to System gt Diagnostics gt System Status To get information about a status message gt gt Select the status message and press or H on the remote control 3 24 www polycom com videodocumentation Chapter 3 Configuring Network Use Keeping your Software Current Polycom Inc If you have Internet access and a software key you can use the web based Softupdate application to upgrade the V500 software If you do not have Internet access your reseller can supply you with the V500 software update on CD ROM To upgrade your software via the Internet 1 Before you begin read the Release Notes available at the Polycom Resource Center at www polycom com for information about the latest s
123. s administrators of the V500 system to monitor a call or the room where the system is installed For security reasons this feature can only be enabled on the local system by an administrator To enable room monitoring 1 Go to System gt Admin Settings gt General Settings gt Security 2 Select Allow Video Display on Web to allow the room to be viewed remotely To view a room 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to the V500 web interface 3 Goto System Setup gt Utilities gt Web Director 4 Perform any of the following tasks e Place or end a call e View near and far sites e Adjust system volume settings e Mute and unmute the microphone Administrator s Guide for the V500 System Managing System Profiles with the V500 Web Interface The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles Profiles can be stored on your PC as a csv file using the V500 web interface There is no limit to the number of profiles you can save This is particularly useful if you are managing systems that support multiple applications Changing the interface and behaviors of the V500 system can be done quickly and easily The following settings are included in a profile e Home Screen settings e User access levels e Icon selections e Option keys e System
124. se with the Global Management System the system can prompt you to enter an account number before placing a call The account number is added to the Global Management System s Call Detail Record CDR and this information can be used for call tracking and billing purposes The account number is also added to the system s local CDR file Localcdr csv If you configure the system to validate the account number calls placed without a valid account number are not completed If you do not configure the system to validate account numbers calls are completed regardless of whether the account number is valid Account numbers are set up in the Global Management System by the Global Management System administrator For more information about account validation please contact your Global Management System administrator 5 6 www polycom com videodocumentation Chapter 5 Managing the System Remotely To require an account number for calls 1 Goto System gt Admin Settings gt Global Services gt Account Validation 2 Specify whether to require an account number for placing calls and whether that number should be validated by the Global Management System server Adding My Information Polycom Inc If your system is managed by the Global Management System you can configure the V500 system so that you can request help from the Global Management System administrator To add information for the Global Management System administrator
125. set up the V500 system to work with a firewall and NAT 1 Goto System gt Admin Settings gt Network gt IP gt Firewall 2 Configure these settings Setting Description Fixed Ports Specify whether to define the TCP and UDP ports If you select Fixed Ports the V500 system will restrict its port usage to the range of TCP and UDP ports you specify The system defaults to a range beginning with port 3230 for both TCP and UDP If you do not select Fixed Ports the system will dynamically allocate ports on a call by call basis e If the firewall is not H 323 compatible enable this option e If the firewall is H 823 compatible or if the system is not behind a firewall you may not need to enable this option TCP Ports Specify the range of TCP and UDP ports used by the system UDP Ports Note The TCP and UDP port ranges you open here must match those that you opened for your router including TCP port 1720 which allows H 323 traffic Refer to the previous section Configuring Router Port Forwarding on page 3 7 for information about opening ports for your router Administrator s Guide for the V500 System Setting Description NAT Configuration Specify whether the system should attempt to determine the NAT Public WAN Address automatically e If the system is behind a NAT that allows HTTP traffic select Auto The system will attempt to automatically discover the NAT Public WAN Address If the system is behind a NAT th
126. sv file from the V500 system 3 Save the file to a location on your PC To upload V500 system directory entries 1 Inthe V500 web interface go to System Setup gt Utilities gt Import Directory 2 Click PC gt V500 3 Click Browse and browse to the location of the csv file on your PC 4 Click Export Directory to upload the csv file to the V500 system Administrator s Guide for the V500 System Configuring Global Services If you use the Polycom Global Management System you can configure manage and monitor the V500 system using the Global Management System server The Global Management System is a web based client server software tool that allows administrators to manage a network of video conferencing systems To use global services for the system configure the following LI Management Servers LI Account Numbers LI My Information Viewing the Management Servers List On networks managed by the Global Management System several Global Servers may be configured to manage this system remotely The system also has a primary Global Management System server that performs account validation You can view information about these servers but this information can only be changed by the Global Management System Administrator To view the management servers list gt gt Go to System gt Admin Settings gt Global Services gt Management Servers Requiring an Account Number for Calls If your system is set up for u
127. t Linksys model the settings may vary slightly This procedure assumes that your router is correctly configured and connected to the Internet and that your network is operational To configure a Linksys router 1 Ina browser such as Internet Explorer type the IP address of your router which you can find in your router s documentation 2 Log into your router setup using the user name and password which you can find in your router s documentation 3 Locate the Port Range Forwarding page Depending on your router model the Port Range Forwarding page may be listed in the Advanced menu or the Applications and Gaming menu 4 On the Port Range Forwarding page enter this information for the first port you need to open such as port 1720 Setting Description Application Any unique identifier for example you can use the text from the Function column in the table on page 3 7 Start The specific port or the starting value of the range of ports see the table on page 3 7 for the list of ports End The specific port or the ending value of the range of ports see the table on page 3 7 for the list of ports TCP UDP Either TCP or UDP whichever is listed in the table on page 3 7 for that particular port or range of ports If the table lists both TCP and UDP enter the Application twice once as TCP and once as UDP IP Address The IP address that the NAT has assigned to your system Enabled Check this box 5 Repeat Step 4 of t
128. te the system files and run the setup wizard again in order to access the Admin Settings and reset the password You cannot set the administrator password from a remote location Note that if you establish an administrator s password during the setup wizard you will need to enter it each time you wish to change advanced settings Running the Setup Wizard You can run the setup wizard in either of these two ways Q Directly on the system Use the remote control to navigate the screens and enter information You can use the number pad on the remote control to enter text just like you can with a cell phone Q From a remote location Use a web browser to access the V500 web interface To do this your network must be set up and you need to know the IP address of the system therefore this may not be an option if you are installing your system for the first time in a new location For more information about remote management refer to Managing the System Remotely on page 5 1 3 2 www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring Your IP Connection To configure your IP network connection you need to LI Configure LAN properties LI Set up your IP network connection LI Configure IP network support Configuring LAN Properties Polycom Inc The first step in setting up your IP connection is to configure the LAN properties If you are connecting your V500 system directly to a cable or DSL
129. ted events you may be able to notice LI The 14 digit serial number in the System Information screen also present on the bottom of the system Contact Polycom Technical Support at 1 800 POLYCOM To contact Polycom Technical Support go to www polycom com support Enter the following information then ask a question or describe the problem This information helps us to respond faster to your issue LI The 14 digit serial number in the System Information screen also present on the bottom of the system LI The software version in the System Information screen LI Information about your network LI Troubleshooting steps you have already tried Administrator s Guide for the V500 System 7 20 www polycom com videodocumentation Appendix This appendix provides the following technical details about the V500 system LI Cable Descriptions and Drawings LI Port Usage L 850 Cause Codes Cable Descriptions and Drawings Polycom Inc The following table gives information about the cables shipped with the system Maximum Approved Cable Length Part Number Shipped LAN cable 100 ft 30 m 2457 08343 001 Orange RJ 45 12 ft 3 6 m Composite video cable Triple RCA with S video 2457 08674 001 6 ft 1 8m If you have the ISDN option you can also attach a BRI cable The part number for this cable is 2457 08717 001 and the length is 20 ft The pin outs for the standard cables are shown in the following drawings
130. test call This chapter describes how to perform all of these tasks so that you can successfully enjoy video calling with your V500 system What s in this Chapter Using the Setup Wizard Configuring Your IP Connection 3 3 Configuring Your ISDN Connection Configuring Call Preferences Configuring the Global Directory Placing a Test Call 323 Checking System Status Keeping your Software Current Administrator s Guide for the V500 System Using the Setup Wizard When you power on the system for the first time a setup wizard begins to run The setup wizard automatically detects your system s IP and ISDN connections and it leads you through the minimum steps you need to take to place a video call As you go through the setup wizard you may need additional information or you may want to change a default setting If this is your situation refer to the rest of this chapter You will find information there about how to configure your IP and ISDN connections for your particular network environment Establishing an Administrator Password The setup wizard enables you to set an administrator password which allows you to limit access to the Admin Settings The administrator password may contain letters and numbers but no other characters The default administrator password is the system s serial number If you change the password make sure you remember it If you forget the password you will have to reset the system dele
131. the system is in sleep mode You can use this scrolling text to provide instructions or next steps for users of the system e Logo Text Appears underneath the logo before the system goes into sleep mode Click Update Changing System Appearance Polycom Inc Different user interface color schemes are available allowing you to coordinate the system interface with the room d cor To change the color scheme 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Appearance Administrator s Guide for the V500 System 2 Configure these settings Setting Description Color Scheme Customizes the look of your system with different color schemes Screen Saver Wait Specifies how long the system remains awake during periods of Time inactivity The default is 3 minutes You can allow users to change color schemes by allowing user access to the User Settings screen Setting Ring Tones and Alert Tones C To set ring tones and alert tones 1 Goto System gt Admin Settings gt Audio 2 Select a tone as desired To set the V500 system internal ringer 1 Goto System gt Admin Settings gt Audio 2 Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call The ringer is built into the system and will alert you to incoming calls even if the TV monitor connected to the system is powered off Configuring Closed Captioning 4 22
132. to allow for gateway calls Polycom Inc 3 15 Administrator s Guide for the V500 System Be sure to configure the gateway to use the same prefixes and suffixes you define for the system C Configuring SIP Settings The Session Initiation Protocol SIP is a signaling protocol for Internet conferencing If you are unfamiliar with SIP Polycom recommends that you do not change the default settings To configure the SIP settings if your network supports SIP 1 Go to System gt Admin Settings gt Network gt IP gt SIP Settings 2 Configure these settings Setting Description Enable SIP Check this to allow the system to make calls using SIP Transport Protocol Select the protocol the system uses for SIP signalling The SIP network infrastructure in which your V500 system is operating determines which protocol you should choose For example if your V500 system is operating in a Microsoft Live Communication Server LCS SIP network choose TCP If your V500 system is operating in a Nortel Multimedia Communication Server MCS SIP network choose UDP Password Enter the password that authenticates the system to the Registrar Server User Name Enter the system s SIP name or leave this field blank if you want to use the system s IP address as the SIP user name Proxy Server Enter the DNS name or IP address of the SIP Proxy Server or leave this field blank if no proxy server is used By default the SIP si
133. udio outputs to the monitor s audio inputs using the red and white connectors on the monitor cable After you have finished setting up the system you will need to configure the monitor s behavior You can find information on how to do this in Configuring the TV Monitor on page 4 7 Connecting the System to the Network This section tells you how to physically connect the system to the LAN or to ISDN if you purchased the optional BRI network interface However before you can use the LAN or any networking capabilities you must configure your system for network use Follow the steps in the remaining sections of this chapter to finish physically connecting your system Then proceed on to the next chapter Configuring Network Use to get information about network configuration Connecting the LAN Cable The V500 system comes standard with a LAN cable To connect the system to the LAN 1 Connect the LAN cable to the LAN connector on the back of the system LAN connector 2 Connect the other end of the LAN cable to the LAN Polycom Inc 2 3 Administrator s Guide for the V500 System Connecting the BRI Network Interface The V500 system is available with the optional BRI network interface which allows you to make ISDN calls You may need an NT 1 device if your site does not use an internal telephone system PBX A PBX or an NT 1 device provides the S T interface that the system s BRI network interface requir
134. ure may appear greenish If you notice any of these the monitor needs to be adjusted To adjust the monitor for natural color 1 Go to System gt Diagnostics gt Video 2 Select the Color Bars icon to display the color bar test screen 3 Adjust the color using the monitor s controls for color contrast and brightness Your monitor may also have controls for tint and temperature 4 When the colors look right on the test screen press the R Near button on the remote control to stop the Color Bars test and show video of the room 5 Ifthe color appears natural you do not need to make further adjustments If the color still needs adjustment use the monitor s controls to make small adjustments until the picture appears natural Displaying Content with People Content IP Polycom Inc People Content IP is an optional software application available for the V500 system It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection The presenter can show PowerPoint slides video clips spreadsheets or any other type of content that runs on a computer Supported resolutions include CIF SIF 4CIF 4SIF VGA SVGA and XGA Before a presenter can use a computer to show content with People Content IP you need to LI Enable People Content IP on the V500 system When you purchase this option you receive a software activation key This key allows you to enabl
135. voice confirmation of numbers Confirmation selected with the remote control Remote Control Specifies whether the camera creates DTMF tones when the Keypad remote control keypad buttons are pressed Configuring Directory Settings You can customize the behavior of the Directory on the Directory screen To configure system settings 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Directory 2 Configure these settings Setting Description System Name Enter or change the system name in this field This name appears on the screen for the far site when you are making calls Allow Directory Specifies whether you can save changes you make to the Changes directory Polycom Inc 4 13 Administrator s Guide for the V500 System Setting Description Confirm Directory Specifies whether you are prompted to confirm new directory Additions entries when saving the information for the last site called Confirm Directory Specifies whether you are prompted to confirm deletions of Deletions directory entries Setting the Call Answering Mode You can choose to answer calls automatically or manually or you can set the system to automatically refuse any incoming calls To set the call answering mode 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Call Settings 2 Select Auto Answer Point to Point 3 Select one of the following e Yes Answers cal
136. y 20 5 Select gt to go to the Call Speeds screen and specify the call speeds to make available to users if you are allowing them to choose speeds on a call by call basis Polycom Inc 3 21 Administrator s Guide for the V500 System Configuring the Global Directory If you use the Polycom Global Management System you can configure your system to use the Global Directory The Global Directory provides a list of other systems that are registered with the Global Directory Server and are available for calls The other systems appear in the Directory allowing you to place calls to other users by selecting their names Configuring the Directory Server Settings To configure the Directory Server settings 1 Goto System gt Admin Settings gt Global Services gt Directory Servers 2 Configure these settings Setting Description Global Directory Specifies the IP address or DNS address of the Global Directory GDS Server You can enter up to five addresses Register Registers this system with the Global Directory Server Password Lets you enter the Global Directory password if there is one Display Global Displays other registered systems in the Global Directory Addresses Display Name in Specifies whether to display the system s name in the Global Global Directory Directories of other registered systems Save Global Copies the Global Directory to this local system Directory to System 3 22 www polycom co
137. ystem is ready to make a call Amber indicator is on The system is in a call Red indicator is on The system microphone is muted Network Interface Lights The BRI network interface lights are located on the back of the system near the BRI connector When the BRI network interface It means Indicators are off No power to the system or The system is not connected to the network or The system is not receiving a clock signal from the network or The system is restarting Green indicator is on The system is receiving a clock signal from the network Yellow indicator is on The system is able to make a call Green and yellow indicators areon The system is receiving a software update or e The system is operating normally 7 18 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting How to Contact Technical Support By Telephone By Internet Polycom Inc If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact Polycom Technical Support by telephone or Internet as described below Before calling Polycom Technical Support please have the following information ready We also suggest that you go to System gt System Information so that you will have the System Information screen showing when you call for help LI Description of the issue What is happening or not happening and any rela

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