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Motorola SM56 Network Card User Manual

1. area code if one is required Determine whether the remote modem is correctly configured to communicate with yours The modem does not answer incoming calls Ensure that the automatic answer parameter is set to one of the enabled options using the ATSO command ATSO 1 to answer after one ring ATSO 2 to answer after two rings and so on Ensure that no other devices such as fax or answering machines are answering calls before the modem does The modem disconnects during a connection Ensure that the telephone cable is securely connected at both ends Ensure that call waiting is disabled In most areas the command 70 or 70 disables call waiting Check with your telephone company for the correct key sequence With call waiting the incoming call s click sound may be disrupting your call Another phone extension in the house might have been picked up Data is not transmitted or received for unusually long periods of time Re dial the call The telephone line connection may be poor 2 Try another ISP number the server could be busy e Streaming applications like RealPlayer stop receiving data and report Net Congestion 1 This usually occurs when the ISP Internet or streaming host side server is busy and there are many users competing for bandwidth It is not a modem problem e Poor speakerphone quality using Direct X If you are using the soft speakerphone version of the SM56 that uses Windows Direct X and t
2. is in the telephone line or system Call the service provider Get An Error Message You are not connected to a standard phone line When you try to dial a connection an error message box pops up indicating that your are not connected to a proper analog phone line This is the SM56 digital line guard only available on PCI II and AC L modems feature which protects against hardware damage if the modem is plugged into a high current phone outlet such as a digital phone jack The modem automatically detects the over current and goes back on hook before hardware damage occurs Check the phone outlet and make sure that it is a real analog phone line Try another analog phone jack Ne ti I Cannot Hear Call Progress Make sure your speakers are connected to the speaker output jack on your sound system Call progress reporting on the SM56 requires Direct X 5 0 for Win 98 Windows Me and Win 2000 or later be installed on your PC and that your sound system drivers support Direct X playback To test go into the SM56 AC L Modem helper Desktop Tray application and select the Call Progress tab Then click the Test button If you do not hear anything then your sound system does not support Direct X or the correct version Contact your sound card vendor for driver updates or more information The modem cannot complete a connection to another modem Ensure that your modem is dialing the correct number Ensure that you ve specified the correct
3. 1 error correction mode e V 17 V 21 V 29 V 27ter Group III Fax modes e V 42 LAP M and MNP 2 4 error correction protocols e V 42bis and MNP 5 data compression protocols e DTE rates from 300 bps to 115 2 Kbps e Supports distinctive ring on all models except Data Fax only modems e Supports US Caller ID on all models except Data Fax only modems e Supports Telephone Answering Machine TAM on all models except Data Fax only modems Supports speakerphone on speakerphone driver versions Tone and pulse dialing Call progress audio channeling through the PC sound system using Direct X Adaptive rate re negotiation up and down during a connection to compensate for line dynamics Includes Local Analog Loopback LAL test for quick hardware troubleshooting e Includes a very useful SM56 Modem helper application to allow country and language selections report real time modem status in addition to a sound system test utility for Direct X e Online User s Guide in standard Windows CHM format and in multiple languages Includes modem usage and troubleshooting details as well as a comple te listing of supported AT commands SOFTWARE LICENSE AGREEMENT ATTENTION Carefully Read This Important Document THE FOLLOWING AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR ENTITY AND MOTOROLA INC FOR ITSELF AND ITS LICENSORS THE RIGHT TO USE THIS PRODUCT IS SOLD ONLY ON THE CONDITION THAT YOU AGREE TO THE FOLLOW
4. E WILL BE CORRECTED NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR AN AGENT THEREOF SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU 6 Limitation of Remedies and Damages Regardless of whether any remedy set forth herein fails of its essential purpose in no event shall Motorola or any of the licensors directors officers employees or affiliates of the foregoing be liable to you for any consequential incidental indirect special or similar damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information and the like whether foreseeable or unforeseeable arising out of the use or inability to use the Software or accompanying written materials regardless of the basis of the claim and even if Motorola or a Motorola representative has been advised of the possibility of such damage Motorola s liability to you for direct damages for any cause whatsoever and regardless of the basis of the form of the action will be limited to the price paid for the Software that caused the damages THIS LIMITATION WILL NOT APPLY IN CASE OF PERSONAL INJURY ONLY WHERE AND TO THE EXTENT THAT APPLICABLE LAW REQUIRES SUCH LIABILITY WITHOUT THIS LIMITATION BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIAB
5. ILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU 7 Complete Agreement This License constitutes the entire agreement between the parties with respect to the use of the Software and related documentation and supersedes all prior or contemporaneous understandings or agreements written or oral regarding such matter No amendment to or modification of this License will be binding unless in writing and signed by a duly authorized representative of Motorola Readme 10 25 2002 A Sood
6. ING LICENSE USING THIS PRODUCT CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT The enclosed computer program s Software is licensed not sold to you by Motorola Inc Motorola for use only under the terms of this License and Motorola reserves any rights not expressly granted to you You own the disk s on which the Software is recorded or fixed but Motorola and its licensors retain ownership of the Software itself and its accompanying written materials which are protected by the copyright laws of your country and international treaty provisions 1 License This License allows you to use one copy of the Software on a single computer at atime To use the Software means that the Software is either loaded in the temporary memory e g RAM of a computer or installed on the permanent memory of a computer e g hard disk Licensee hereby acknowledges that the licenses granted under this Agreement may be suspended in some cases if Licensee Licensee s Customers or End Users assert an Essential patent for an ITU or prior CCITT analog modem standard against Motorola or a third party 2 Restrictions The Software contains trade secrets in a human or machine perceivable form and to protect them you may not REVERSE ENGINEER DECOMPILE DISASSEMBLE OR OTHERWISE REDUCE THE SOFTWARE TO ANY HUMAN OR MACHINE PERCEIVABLE FORM YOU MAY NOT MODIFY ADAPT TRANSLATE RENT LEASE LOAN OR CREATE DERIVATIVE WORKS BASED
7. Motorola SM56 Software Modems Quick Start User s Guide Contents lt Pint Ct On siceeee nennen oe eee asi Se Rein Ds ON viscid T aai 1 2 Preparing the Computer For Installation 0 0 0 eee eee ceseeseeeeeecneeeeeeeseeesaeecsaeenseensees 3 3 Installing The Modem Hardware sacs soiree cia Sauls cae Ges seainndas lar ten R S 3 4 Installing the Modem on Windows 98 Millennium Windows 2000 and Windows XP 3 5 Verityins Correct Installations reer srana i E ER E E ea 4 6 v Troubleshootns oes yess re gcc A a a E E aon onto E EA T 5 7 Unm installing and Upgrading ssseseeneeeeeseeeeseeesssessersseeesseessseesstesseesseeesseeesseesseesseesseee 8 8 Changing the Operating System eeseseseseeressesesesresstserestessessrssressesstesresseesresreeseeseese 9 9 Improving Direct X Speakerphone Performance and Quality ee eeeeeeeeeereees 10 10 Conta tInformati N ecn iieri a E aa aiiai 11 Appendix A SM56 Main Features iag cisesagisateyseed sats Seceasesghed teastnceatenstey os Gocneeeageastontaasness 11 SOFTWARE LICENSE AGREEMEN T os cis eves saassnagdezscasvacvancystde dacsshandeaehasvasvantencesatedss 12 1 Introduction Motorola s SM56 modems are available for use on PCI and AC Link including CNR and MDC PC s The SM56 modem is a feature rich V 90 V 92 modem at an attractive price It supports all fax and data fall back modes and different driver installs include telephone answering machine TAM operation and full speakerphone
8. UPON THE SOFTWARE OR ANY PART THEREOF 3 Termination This License is effective until terminated This License will terminate immediately without notice from Motorola or judicial resolution if you fail to comply with any provision of this License Upon such termination you must destroy the Software all accompanying written materials and all copies thereof and Sections 5 6 and 7 will survive any termination 4 Export Law Assurances You agree that neither the Software nor any direct product thereof is being or will be shipped transferred or re exported directly or indirectly into any country prohibited by the United States Export Administration Act and the regulations thereunder or will be used for any purpose prohibited by the Act 5 Warranty The Software and written materials are provided AS IS and without warranty of any kind Motorola s entire liability and your sole and exclusive remedy for any breach of the foregoing limited warranty will be at Motorola s option replacement of the disk s or refund the amount paid for this Software License NO OTHER WARRANTY IS PROVIDED BY MOTOROLA AND MOTOROLA AND ITS LICENSORS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES EITHER EXPRESS OF IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT DEFECTS IN THE SOFTWAR
9. dem Hardware 1 Power down the computer 2 Locate the connector AC Link CNR PCI Mini PCI etc on the motherboard and carefully insert the SM56 modem board 3 Connect the Wall jack on the modem board to an analog phone jack using an RJ 11 phone cable If your modem board also has a telephone handset jack make sure to not plug the telephone line into that jack The jacks will be labeled with a little icon and or text indicating which is which 4 Power ON the computer Important When using the SM56 modem or any modem for that matter you should always connect the modem line input to a direct analog telephone line This will maximize modem performance by avoiding any problems introduced by internal PBX systems etc 4 Installing the Modem on Windows 98 Millennium Windows 2000 and Windows XP Note The Install Wizard may vary slightly with different versions of the OS and different service packs On starting Windows for the first time after installing the modem Plug and Play PnP detects the new hardware and begins an install wizard for the modem The modem is detected as a new PCI Device or new PCI Communications Device The wizard fist looks for the modem information INF file which is included on Motorola s distribution disk or CD ROM This file contains information about the modem including device type device driver information as well as the AT command response sets that it supports Browse to the SM56 modem files o
10. f You Have a Hardware Conflict A series of troubleshooting actions appears Follow the appropriate sequence MW RWN Pe e The modem connects then meaningless characters appear This is usually caused by Error correction turned off To correct Open the Control Panel Double click the Modems icon Click on the COM port that the Motorola SM56 Modem is installed on Click on Properties Select Connection Click on Advanced Check the Use Error Control Required to Connect box NAWRWNr e The modem cannot connect the Error Control option is selected The modem may be connecting at a rate higher than appropriate for the line conditions 1 Use the AT B command to limit the maximum connection rate For a list of AT commands refer to the on line User s Guide 2 Lower the rate using AT commands until the problem is corrected You can add AT commands to do this refer to the next section e How Do I Add AT Commands Before the Modem Dials My ISP Open the Control Panel Double click the Modems icon Click on once to select the Motorola SM56 Modem Click on Properties Select Connection Click on Advanced In the Extra Settings box chain AT commands as needed You do not need to enter the AT prefix but it will not hurt if you do NANA WNE 7 Un installing and Upgrading Modem Un Install Procedure on Windows 98 and Millennium 1 Open the Windows Control Panel 2 Double click the Add Remove Programs icon 3 Se
11. functionality This document details installation troubleshooting and usage of the SM56 software modem The SM56 modems provide high speed communications between your personal computer and a remote location such as an Internet Service Provider ISP so you can Receive data at up to 56 Kbps in V 90 V 92 or K56Flex modes for faster Internet access Use your computer to send and receive faxes at up to 14 4 Kbps Use your computer as a Video Phone to place and receive Video Phone calls Use your computer as a telephone answering machine Not available on Data Fax modems Use your computer as a speakerphone to place and receive voice calls Data Fax Speakerphone modems only The SM56 modems supports the following Operating Systems based on the form factor Product Type Operating Systems PCI Windows 98 Windows Millennium Windows 2000 and Windows XP CNR and MDC AC Link Windows Millennium Windows 2000 and Windows XP Note The modem cannot be used in pure DOS or on any other operating system Note that Windows 98 Windows Millennium Windows 2000 XP require different modem drivers The driver for one OS will not work on the other OS Make sure you have the correct drivers before installing Computer OEMs that bundle the SM56 modem can benefit from sizable cost reductions hardware reduction and lower power consumption End users benefit from quick easy and affordable software upgrades which help them keep current with the latest co
12. he PC sound system instead of dedicated voice hardware on the modem board i e no speaker and microphone jacks on the modem board and the quality is poor refer to section 10 Improving Direct X Speakerphone Performance and Quality for some hints and tips e You cannot enter tone selections successfully when calling tone driven applications When dialing a remote system that requires you to enter selections using the telephone keys such as a voice mail depot or bank account information provider you can lengthen the duration of the tones your modem sends so that the remote system can detect them better To adjust DTMF tone length use the AT VTDn command where n specifies the tone duration Check the SM56 online Help via the SM56 Helper application on the Windows Desktop Tray for a list of supported AT Commands e The modem does not respond to AT commands 1 Ensure that your communications software is configured to use the same COM port as the modem s COM port 2 Reset modem parameters to default options by entering AT amp F then re enter custom options e The modem responds to commands but they do not appear on the screen 1 Usually this is because the local echo is turn OFF Turn it on by issuing ATE1 and hit lt Enter gt e You ve installed a new peripheral device now the modem does not work In the Windows desktop tray select Start Select Help The Windows Help Topics window appears Select the Contents tab Select I
13. he Modems item Right Click on the Motorola SM56 Speakerphone Modem device and select Properties from the popup menu Select the Driver tab and press Roll Back Driver button Select Yes when asked to reboot the system WRWNP ion 8 Changing the Operating System The Motorola SM56 modem supports the following Operating Systems For some operating systems the drivers are the same whereas for others the drivers are different as explained in the following table Operating Systems Driver Compatibility Windows 98 Different Windows Millennium Different Windows 2000 and XP Same If you upgrade from an OS to another which uses the same driver the SM56 will continue to function as before No new drivers are required However if you upgrade to an OS with a different set of drivers you must get a new set of drivers for that operating system Contact your SM56 modem supplier for driver status and updates Therefore if you change from Windows 95 98 to Windows 2000 you must get a new set of drivers for that operating system 9 Improving Direct X Speakerphone Performance and Quality Important This section applies only to Data Fax Speakerphone driver builds using soft speakerphone implementations These drivers use Windows Direct X and the PC sound system instead of dedicated voice hardware on the modem board i e instead of voice codec and speaker and microphone jacks on the modem board The following sound system tuning can be done v
14. ia the Windows Master Volume control double click the speaker icon in the Windows system tray Please be aware that different sound systems have different configuration options so not all volume and recording windows look the same or provide you with the same options Or indeed some of the window and control names can be different Master Volume Control Playback Speaker All balances should be muted except for the Wave Balance and the Volume Control Balance Recording Control Recording Microphone The only balance selected should be the Mic Balance All the other should not be selected or muted depending on the selections given somewhat sound system dependent To be sure it is also recommended to keep the levels of the unselected balances in the recording control window to minimum setting Also in case the Microphone gain is too low rarely then you can always boost it up by a multiple of 10dB by going to Options and to Advanced Controls and clicking on the Advanced icon In the Advanced Controls for Mic window check the boost box and close the window to boost the mic level Conversely if the gain of the mic is too high and you talk too close to the mic then the voice will be saturated and noisy If this is the case deselect the Mic Boost check box 10 Contact Information If you have a problem with the SM56 modem ensure that the problem and its solution are not shown in the Troubleshooting section If you cannot resol
15. lect Motorola SM56 Modem Un install and click Add Remove 4 Shut down the computer and remove the modem board from the computer Modem Un Install Procedure on Windows 2000 and Windows XP 1 Open the Windows Control Panel 2 Double click the System Icon Select the hardware tab and Select the Device Manager button Double Click the Modems item Right Click on the Motorola SM56 Modem device and select uninstall from the popup menu Shut down the computer and remove the modem board from the computer DAMA Modem Upgrade Procedure on Windows 98 and Millennium 1 Obtain the latest driver set from your direct modem supplier 2 Run the upgrade utility sm56set exe and follow the prompts Modem Upgrade Procedure on Windows 2000 and Windows XP Obtain the latest driver set from your direct modem supplier Open the Windows Control Panel Double click the System Icon Select the Hardware tab and Select the Device Manager button Double Click the Modems item Right Click on the Motorola SM56 Modem device and select Properties from the popup menu Select the Driver tab and press Update Driver button Follow the prompts and point to the location where you have stored the latest driver 9 Select Yes when asked to reboot the system AWKRWNP p x Modem Rollback Procedure Windows XP only Open the Windows Control Panel Double click the System Icon Select the Hardware tab and Select the Device Manager button Double Click t
16. mmunications technology Important There are different SM56 modem categories and each supports a different basic feature set as follows Product Names Modem Types Features Motorola SM56 modem Data Fax only e All data and fax modes e No telephone answering machine TAM e No caller ID e No distinctive ring e No speakerphone Motorola SM56 Voice Data Fax TAM e All data and fax modes Modem e Telephone answering machine TAM e Caller ID e Distinctive ring e No speakerphone Motorola SM56 Data Fax TAM Speakerphone e All data and fax modes Speakerphone Modem e Telephone answering machine TAM e Caller ID e Distinctive ring e Full duplex speakerphone You can check which modem you have by selecting Start gt Settings gt Control Panel and then double click on the Modems icon The modem name will appear in the Modem Properties window 2 Preparing the Computer For Installation To ensure problem free installation ensure that an unused COM port is available The SMS56 install program interrogates lower COM ports below COM 5 and installs the modem on the first available and unused port Although the SM56 functions perfectly on any available COM port some communications applications may not be able to use the modem if it gets installed above COM 4 Refer to the Troubleshooting section in this document for information on how to force the modem onto a COM port below COM 5 after install is complete 3 installing The Mo
17. n the Motorola disk CD ROM Windows will find the information on the disk On older versions of Windows 98 you may get an error message Cannot Locate File If you do simply re point the install wizard to the Motorola disk CD ROM and it will find the file the second time around Windows copies the necessary modem files to the computer and transparently runs the necessary installation routines For D F TAM and D F TAM Speakerphone modems Windows finds a second device after the modem has been installed Windows notifies you that it has found a Serial Wave Device for the modem and prompts for a Wave Device driver Re point to the Motorola disk CD ROM and click OK It finds the INF file and installs the appropriate drivers Note The SMS56 also installs a modem Helper utility on the Windows System Tray right side of the Task Bar This application includes real time modem status dialing negotiating connect rate etc in addition to user selection for COM port country and languageThere is also an audio test included which allows you to verify if your sound subsystem supports Direct X 3 0 or later needed to hear call progress dialing and negotiation The SM56 installation auto detects the country from the OS and defaults to that 5 Verifying Correct Installation Verifying Modem Software Operation on Windows 98 and Windows 2000 1 Open the Windows Control Panel and double click the Modems icon 2 Select the Diagnostics tab and
18. nd hit lt Enter gt Wait a few seconds 0 Type some letters at the keyboard If the hardware is functioning correctly the letters you type appear on the screen 11 To exit this test mode type in quick succession note no carriage return to escape to command mode After getting the OK response type ATH lt Enter gt to hang up nA RWN E Ss weonrmrPena 6 Troubleshooting If there is a problem when using the SM56 modem and your communications application does not explain the problem check the following list of symptoms and tips My Communications Software Cannot Use the Modem at COM 5 Some communications applications such as older versions of AOL do not communicate with a COM port higher than COM4 Sometimes on Windows 98 platforms the SM56 install program will not be able to map the modem to a COM port number below COMS If the modem installs on COM 5 or higher you can manually force the modem onto a different COM port using the SM56 Helper application COM Ports tab in the Windows System tray just to the right of the Task Bar e There is no dial tone 1 Ensure that the telephone cable is securely connected at both ends 2 Ensure the telephone cable is plugged into the correct jack on the modem some modems provide a second jack for handset support 2 Unplug the telephone line cable from the computer and connect it directly to a telephone from the wall outlet Check for a dial tone If there is none the problem
19. single click the COM port that the Motorola SM56 modem uses 3 Click on the More Info button Within a few seconds a window will appear with the modem responses to various ATI commands issued to it If this happens the modem software is properly installed and functioning correctly Verifying Modem Software Operation on Windows XP 1 Open the Windows Control Panel and double click the Phone and Modems Options icon Select the Modems tab and single click the COM port that the Motorola SM56 modem uses Click on the Properties button Select the Diagnostics tab Click the Query Modem button MAW Within a few seconds a window will appear with the modem responses to various ATI commands issued to it If this happens the modem software is properly installed and functioning correctly Verifying Proper Hardware Operation To verify correct SM56 modem hardware operation you can use the following local analog loopback LAL test procedure as follows Important Remove the telephone line cable from the modem card Open HyperTerminal or any terminal application Optionally select a connection name and icon In the Connect Using window select the Motorola SM56 modem Click OK Enter a number in the Phone Number box any number since we will not be dialing it Click OK On the next screen select Cancel Enter AT and hit lt Enter gt The response OK should appear Enter ATS46 23 and hit lt Enter gt Enter AT amp T1 a
20. ve it through this list first contact your direct SM56 modem or PC supplier Modem related information should include as much detail as possible to allow support teams to qualify and reproduce if necessary the problems including Information about your modem e SMS56 modem driver version number find this by recording the modem s response to the ATI3 command Information about your setup e The telephone number you are calling from The telephone number you are calling to If performing a lab test a detailed description of the equipment used The remote modem information Direct external analog telephone line or through a PBX use direct analog lines where possible Information about the problem e The actions and steps that you performed e A description of what you saw be specific e A description of what you expected to see e If possible a description of what you saw using other modems under the same conditions Appendix A SM56 Main Features e Drivers available for Windows 98 Windows Millennium Windows 2000 and Windows XP e Full Windows Plug and Play support e Powerful modem installation un installation and upgrade engines e Data and fax mode operation e The V 90 V 92 56K standard and K56flex for maximum ISP interoperability e The V 80 interface to H 234 compliant Video Phone applications e The V 34 V 32bis V 32 V 23 V 22bis V 22 V 21 Bell 212A and Bell 103 modulation standards e Fax Class

Motorola SM56 Network Card User Manual

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