Motorola 545101-011-00 Network Card User Manual
Contents
1. Click OK to print the template Measure the printed template with a ruler to ensure that it s the correct size Use a center punch to mark the center of the holes On the wall locate the marks for the mounting holes Drill the holes to a depth of at least 1 1 2 inches 3 8 cm Use M3 5 x 38 mm 6 x 11 2 inch screws with a flat underside and maximum screw head diameter of 9 0 mm to mount the SB6120 Using a screwdriver turn each screw until part of it protrudes from the wall as shown in the following illustration 6 0 mm 24 inches maximum 9 0 mm 35 inches maximum 2 5 mm 10 inches SS There must be 10 inches 2 5 mm between the wall and the underside of the screw head Place the SB6120 so the keyholes on the back of the unit are aligned above the mounting screws 11 2 INSTALLATION 10 Slide the SB6120 down until it stops against the top of the keyhole opening After mounting reconnect the coaxial cable input and Ethernet connection Plug the power cord into the 12VDC connector on the cable modem and the electrical outlet Route the cables so that they are not a safety problem Wall Mounting Template You can print the following page to use as a wall mounting template Be sure you print it at 100 scale In the Print dialogue window be sure that Fit To Page is not selected in the Print dialog box Measure the printed template with a ruler to ensure that it is the correct size 4 00 102. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the device and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC CAUTION Any changes or modifications not expressly approved by Motorola for comp
3. Taskhar and User Accounts ki 6 Right click the network connection If more than one connection is displayed be sure to select the one for your network interface 17 2 INSTALLATION Network Connections DER LA File Edit View Favorites Tools Advanced Help Q sx z y 2 Search R Folders Ez Address Network Connections IPE Al LAN or High Speed Internet Network Tasks ocal Area Connection amp Create anew nabled connection C A AE XL 10 100 Disable 9 Set up a home or small 2 office network Status amp Disable this network Repair devi Re f U Bridge Connections amp Repair this connection r mj Rename this connection Create Shortcut View status of this i connection Rename Change settings of this z fee Other Places Control Panel a My Network Places 3 My Documents 3 My Computer 7 Select Properties from the drop down menu to display the Local Area Connection Properties window Be sure Internet Protocol TCP IP is checked Local Area Connection Properties General Authentication Advanced Connect using E 3Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items jel Client for Microsoft Networks a File and Printer Sharing for Microsoft Networks l QoS Packet Scheduler v Internet Protocol TCP IP Description Transmission Control Protocol lnternet Protocol The default wide ar
4. BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation as well as any updates revisions bug fixes or drivers obtained by you from Motorola or your service provider Software provided by 3rd parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the
5. PA 19044 U S A http www motorola com 548201 001 a 06 08 ew ue
6. You must sign up with an Internet Service provider to access the Internet and other online services To activate your service call your local Internet service provider To receive data service you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem You can record it here You should ask your Internet Service provider the following questions e Do you have any special system requirements e When can begin to use my SB6120 e Are there any files need to download after connecting the SB6120 e Do lneed a user name or password to access the Internet or use e mail Computer System Requirements Your SB6120 SURFboard DOCSIS 3 0 Cable Modem is compatible with Windows 2000 Windows XPTM Windows Vista Macintosh or Linux operating systems Caution You must have the latest version of your operating system installed with all current patches and revisions Ethernet Card You can use the Ethernet connection with any Windows 2000 Windows XP Windows Vista Macintosh Linux or UNIX computer equipped with an Ethernet Fast Ethernet or Gigabit Ethernet card Your Ethernet card must be installed in your computer before you install the cable modem If it is not installed follow the installation instructions provided with your Ethernet card A Gigabit Ethernet Network Interface Card GigE is needed to achieve the maximum data throughput rates Additional Req
7. lf a valid IP address is displayed as shown Internet access should be available 24 2 INSTALLATION Era AWindows system32 cmd cxa ous Microsoft Windows Version 6 6 60841 Copyright ci 2686 Microsoft Corporation All rights reserved CG Users Vista Llipconfig renew findows IP Configuration An error occurred while releasing interface Loophack Pseudo Interface 1 stem cannot find the File specified Ethernet adapter Local Area Connection Gonnection specific DAS Suffix Link local Pub Address IPud Address Subnet Mask o Default Gateway Bal Ha l XEW ll S1 LE Yar b bk 172 166 1 4 2 b0 255 255 8 174 155 1 1 Tunnel adapter Local Area Connection 6 Connection specific DNS Suffix IPu6 Address kk es wees Link local IPv6 Address a Default Gateway ws s 2601 2624136 e378 18hbe 2h35 23f67 fefh FeBt 18he 2h35 3f67 fefh 8 EE ee iS Tunnel adapter Local Area Connections 7 Connection specific DHS Suffix Link local IPv6 Address fe80 5efe 192 168 1 4 18 Default Gateway LEWA ran 8 Type exit and press Enter to return to Windows If the computer cannot access the Internet after performing this procedure call your Internet Service provider for help 25 3 TROUBLESHOOTING If the solutions listed here do not solve your problem contact your service provider Before calling y
8. 4 Double click Metwork and Sharing Center to display the Network and Sharing Center window quad f lr Melon and kried E Kulek and haring Earder EEE cour I wb ee w D a me Network ad Sharing Center Met Poll ap w L ber WTA j Pt Natashi J cri Thais nents Of hewera A ara nin rrenat mimi daima lin al aral iri m ri Cannon Lice Area Connects Vary FU T curing anal iar Petworth di a ewir oon ix Fale n sas resp a gf Halla hekler akariro oe Benim aharireg n O Hanar gu r l r Bent dome T Faker Een sn ira Te lt Sas mn al ber m anal elde r m ne Then er al ihr sbarra ariamh ird der m iha irga re 5 Click Manage network connections to display LAN or High Speed Internet connections Name Status Device Name Connectivity Network Category Owner LAN or High Speed Internet 1 BU Local Ares Connection 6 Right click the network connection and select Properties to display the Local Area Connection Properties window The cnrecten une the following theme GA OM Cent der Micros Metwories M dos Packet Scheduler File ered Printer Sharing for Microsc Netreorks W ede Intemet Protocol Verdon amp TOP we LA a eis lirk L ayar Topology Deecovery Wapper Driver 20 2 INSTALLATION Connect using AY Bmadeom Met Hireme 5 Gigabt Cortroler The cannection urac the folowing items
9. Ca E Cent for Mierosshi Hevra TE Packet Scheduler File end Ponber Sheng dor Hemet Hetorks ee tema Protocol Werder Mens Link Leyar ours sata Wapper l0 Orrar sia Unk Leyer Topolegy Discovery Responder aaa Dascnpiion Tremhson Comia Pratecol htemet reben The delat ide ares neban pon ma Peres comune ace diverse Interconn d networip 7 If more than one connection s displayed makes sure to select the one for your network interface Vista may prompt you to allow access to the Network Properties Options If you see the prompt User Account Control Windows needs your permission to continue click Continue 8 Select Internet Protocol Version4 TCP IPv4 and click Properties to display the Internet Protocol Version 4 TCP IPv4 Properties window Toucen get PF selime aesgeed sutomestcaly f pour mebur k supports this capability Otherebe pou need to sk your network admin trator for the eppropriste P lling 1 Lie Deika Hi Obtain ONS server address automaticaly 9 Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected 10 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 11 Click OK to close the Local Area Connection Properties window 12 Click IEE to close the Network Connections window 13 Click EE twice to exit the Network and Sharing Center window and the Control Panel 21 2 INST
10. Mounung Template nasser E a SN ou et 12 Kil NNN ga LD a a ee ne ee nT or 13 Configuring TCP IP in Windows 2000 u keke 13 Collli d rin TEPP In VIG OWS X P arriere en cela a ten a e tata 16 Configuring TCP IP in Windows Vista eee keke keke keke ke 19 Verifying the IP Address in Windows 2000 or Windows XP 22 Verifying the IP Address in Windows Vista L 23 iB go U5 ous HO ONE PNM ve Ye NN NY NS de 26 Front Panel Lights and Error Conditions 26 A DE RE LOL r r I I V r rD Dp lr wr _r_rrm r oooe e e ear erer EE 27 5 Frequently Asked Questions u keke keke kek kaka ka kek oaks k k k k Ak AKA K KA 28 SS Sell Vesey EAN EEA AA A sg ste creep te ce aceasta cen ge snes de tae eet he meee 30 VII 1 OVERVIEW Congratulations you have a new Motorola SB6120 SURFboard DOCSIS 3 0 Cable Modem It provides high speed access to the Internet and other online services This cable modem transmits and receives data much faster than traditional dial up DSL or ISDN modems Unlike a dial up modem your cable modem is always online Just open your browser and surf You can use your high speed upgradeable cable modem to connect one computer In your home or business to the Internet You can connect a single computer equipped with an Ethernet adapter directly to the Ethernet port on the SB6120 SURFboard DOCSIS
11. QuickTime RealPlayer Regional Scannersand Scheduled Sounds and Options Options Cameras Tasks Multimedia Go System Users and Passwords Connects to other computers networks and the Internet Z 2 Double click Network and Dial up Connections to display the Network and Dial up Connections window E Network and Dial up Connections j x File Edit View Favorites Tools Advanced Help w Back search Folders EA History Address an Network and Dial up Connections Ga Make Mew Local Area Connection Renan Motorola Surfboard USE Cable Modem 564100 a 13 2 INSTALLATION In the steps that follow a connection number such as 1 2 or 3 represents PCs with multiple network interfaces PCs having only one network interface may be represented as Local Area Connection 3 Double click Local Area Connection number to display the Local Area Connection number Status window The value of number varies from system to system Local Area Connection 2 Status E x General Connection Status Connected Duration 00 04 20 Speed O0 0 Ebps Activity m Sent ae __ Received Packets 4 Click Properties to display the Local Area Connection number Properties window Information similar to the following is displayed Local Area Connection 2 Properties E EN jx General Connect uzing Be Motorola Surfboard USB Cable Modern 565100 Configure Co
12. 2 cm 4 00 10 2 cm 2 INSTALLATION Gonfiguring TGP IP Make sure all client computers are configured for TCP IP which is a protocol for communication between computers Perform one of the following for the operating system you are running e Configuring TCP IP in Windows 2000 e Configuring TCP IP in Windows XP e Configuring TCP IP in Windows Vista e For Macintosh or UNIX systems follow the instructions in the applicable Macintosh or UNIX user documentation After configuring TCP IP on your computer you must verify the IP address Perform one of the following e Verifying the IP Address in Windows 2000 or Windows XP e Verifying the IP Address in Windows Vista e For Macintosh or UNIX systems follow the instructions in the applicable Macintosh or UNIX user documentation Configuring TCP IP in Windows 2000 1 Select Control Panel trom either the Windows Start menu or Windows Desktop to display the Control Panel window E Controrpane OO OOOO E File Edit View Favorites Tools Help d Back Q Search Folders LS G2 X Ea Address a Control Panel Go o a 1 ji e Ke 4 _ amp Fm mm yy j Add Remove Add Remove Administrative ATI CSNW Date Time Display Folder Hardware Programs Tools Multime Options a A e een Ss A i 7 gt 4 B Fonts Gaming Internet Java Plug in Keyboard Mouse LEE Phone and Options Options Modem ao li 4 i B Power
13. 3 0 Cable Modem To access an electronic version of this guide please visit http broadband motorola com consumers support This user guide contains the following sections 1 Overview Introduces your SB6120 cable modem and the controls on the Front Panel and Rear Panel 2 Installation provides an overview and links for cabling and configuring your SB6120 cable modem lists the items you need to install your SB6120 cable modem informs you of special precautions and how to signup for a service 3 Troubleshooting provides suggestions to fix common problems 4 Contact Us provides contact Information 5 Frequently Asked Questions provides answers to common questions about the SB6120 cable modem 6 Glossary contains a list of useful terms with their definitions 1 OVERVIEW Front Panel The SB6120 front panel lights provide information about power communications and errors g BR WwW N a POWER Hi IS This light never a haa Power is properly disconnected connected RECEIVE EM Receive channel Scanning for a receive Green Downstream not found downstream channel channel is connected connection Blue Downstream channel Is connected with bonded channels SEND EM Send channel not Scanning for a send Green Upstream channel is found upstream channel connected connection Blue Upstream channel is connected with bonded channels ONLINE Wl Internet Scanning for network Connected
14. 6120 is not properly plugged The SB6120 Is unplugged into the power outlet 26 4 CONTACT US If you need assistance while working with the SB6120 contact your Internet Service provider For information about customer service technical support or warranty claims see the Motorola Regulatory Safety Software License and Warranty Information card provided with the SB6120 For answers to typical questions see Frequently Asked Questions 21 5 FREQUENTLY ASKED QUESTIONS Here are answers to questions our customers frequently ask O What is high speed cable Internet access A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for Incoming or outgoing calls and faxes O How fast is a cable modem AA DOCSIS 3 0 cable modem offers Internet access at speeds up to four times faster than traditional cable modem services and hundreds times faster than a traditional telephone modem Depending on the service offering you have subscribed to you can experience speeds of over 100Mbps Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds Q Can I still watch cable TV while using my cable modem A Yes your cable TV line can carry the TV signal while you send and receive information on the Internet Q What are CableLabs Certified DOCSIS and Euro DOCSIS
15. A CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your Motorola SB6120 cable modem is DOCSIS or Euro DOCSIS certified Q If have a cable modem can still use my old 28 8 Kbps or 56 Kbps modem A Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services Q Do I need to change my Internet service provider ISP A Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information 28 5 FREQUENTLY ASKED QUESTIONS Q Do I need to subscribe to cable TV to get cable Internet access A No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own cable modem Check with your local cable company for specific information OQ lam not getting the data speeds I expected A Contact your service provider to verify the data bandwidth available to you Q I can receive files much more quickly than I can send them A This modem has the capability to bond multiple downstream channels which will increase the capacity to receive data The upstream data path does no
16. ALLATION When you complete the TCP IP configuration go to Verifying the IP Address in Windows Vista Verifying the IP Address in Windows 2000 or Windows XP Do the following to check the IP address 1 2 3 4 9 On the Windows Desktop click Start select Run The Run window is displayed Type emd and click OK to display a command prompt window Type ipconfig and press Enter to display the IP configuration information A display similar to the following indicates a normal configuration fex C WINNT System32 cmd exe Microsoft Windows 2666 Version 5 00 2195 ma lt C gt Copyright 1985 2666 Microsoft Corp C i gt ipconf ig Windows 2666 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix surfboard com IP Address kk kk I 206 19 86 174 Subnet Mask 255 255 255 224 Default Gateway 266 19 86 161 Ethernet adapter Local Area Connection Media State Gable Disconnected gj If as in the following window an Autoconfiguration IP Address is displayed there is an incorrect connection between the PC and the SB6120 or there are broadband network problems Microsoft Windows 26866 Version 5 06 2195 Copyright 1985 2000 Microsoft Corp C ipconfig Windows 26886 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix Autoconfiguration IP Addres
17. Ethernet port on your computer 2 INSTALLATION Ethernet lt Coaxial Power 6 Perform the procedures for Configuring TCP IP You may wall mount your SB6120 by following the steps on the following pages 7 Check that the lights on the front panel cycle through this sequence Turns on when AC power is connected to the SB6120 Indicates that the power is connected properly RECEIVE Flashes while scanning for the downstream receive channel Changes to solid green when the receive channel is locked Flashes while scanning for the upstream send channel Changes to solid green when the send channel is locked ONLINE Flashes during SB6120 registration and configuration Changes to solid green when the SB6120 is registered Optional LED operation available in some locations RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels 2 INSTALLATION Cabling the LAN After connecting to the cable system you can connect your wired Ethernet LAN some sample connections are shown in the drawing below On each networked computer you must install proper drivers for the Ethernet adapter Detailed information about network cabling is beyond the scope of this document Add additional hubs or switches for further expansion Wall Mounting Your SB6120 If you mount your SB6120 on the wall you must e Locate the unit as specified by the local or national c
18. R PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL MOTOROLA S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT Motorola s warranty is governed by the laws of the Commonwealth of Pennsylvania excluding its conflict of laws principles and excluding the provisions of the United Nations 2008 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent amp Trademark Office SURFboard is a registered trademark of General Instrument Corporation a wholly owned subsidiary of Motorola Inc Microsoft Windows Windows NT Windows Vista Internet Explorer DirectX and Xbox LIVE are registered trademarks of Microsoft Corporation and Windows XP is a trademark of Microsoft Corporation Linux is a registered trademark of Linus Torvalds in the U S and other countries UNIX is a registered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc Adobe Adobe Acrobat and Adobe Acrobat Reader are registered trademarks of Adobe Systems Inc All other product or service names are property of their respective owners No part of the contents of this docu
19. Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors IV Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text Incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and in
20. USER GUIDE S1210 A0 SURFboard DOCSIS 3 0 Cable Modem AM MOTOROLA SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS when using your equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Read all of the instructions listed here and or in the user manual before you operate this device Give particular attention to all safety precautions Retain the instructions for future reference This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that is included with the device Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this device To prevent fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device This device was qualified under test conditions that included the use of the supplied cables between systems components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country
21. abe Tine ed e eren eg Add oF Remove Programe Ui Delis r j za Geunds Speech and Audio Devies Brwa zaibil y Dh r a and a 3 Click Network and Internet Connections to display the Network and Internet Connections window amp Network and Internet Connections EK File Edit View Favorites Tools Help Q ex 7 e 2 Search Key Folders Gil Address Network and Internet Connections Network and Internet Connections See Also My Network Places amp Printers and Other Pick a task Hardware a Remote Desktop Set up or change your Internet connection Be Phone and Modem Options at Create a connection to the network at your workplace Troubleshooters Set up or change your home or small office network 2 hera e Small Office etworking A Internet Explorer or pick a Control Panel icon 2 Network Diagnostics w Internet Options Network Connections 4 Click Network Connections to display the LAN or High Speed connections You can Skip to step 7 5 Ifa Classic view similar to the screenshot below is displayed double click Network Connections to display LAN or High Speed Internet connections P Control Panel Ele Edt Yew Farortes Joos Help Om Oo Pave Ere Address Gr control Panel v Control Panel snitch to Category view See Ako D Windows Update te Hebo and Su eort i 2 rs 2 2 g Power Options nd py ad n l Sheki Sourds ark Ado Devices Tasks
22. d 11 Click OK to save the TCP IP settings and exit the TCP IP Properties window 12 Click OK to exit the Local Area Connection Properties window 13 Click OK when prompted to restart the computer and click OK again 14 When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window SURFboard RO Internet p My D t kn E mail My Recent Documents x MSN Explorer Windows Media Player Command Prompt 5 Printers a Windows Movie Maker gt Help and Suppo Tour Windows XP A Files and Settings Transfer Wizard 2 Run All Programs gt 9 My Pictures C My Music Provides options for you to customize the appearance and functionality of your computer add or remove programs and set up network connections and user 2 Click Control Panel to display the Control Panel window The display varies depending on the Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 16 2 INSTALLATION E Contral Panel Cle Cdt Yew Favvies Took Help j J search fy Folders LT Agress Je Contra Panel Pick a category E i Je Appearance and Themes 28 Printers and Other Hardware n Network and Internet Connections F Liner hor maria Li i i al E
23. ea network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected 8 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if pour network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain DNS server address automatically Use the following DNS server addresses 18 2 INSTALLATION 9 Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected 10 Click OK to save the TCP IP settings and exit the TCP IP Properties window 11 Click OK to exit the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP Configuring TCP IP in Windows Vista 1 On the Windows desktop click Start to display the Start window Internet nternet Explorer al E mail Fi Windows Mail Welcome Center Windows Media Player P Command Prompt a Small Business Resources ATIS dt Backup Status and Configuration A WordPad g PuTTY A StormWatch_0 Security Check for updates Check this computer s s
24. ecurity status Setup file sharing Pma Customize the appearance and functionality of your computer add or remove programs and set up network connections and user accounts User Accounts Ea Acid of remave user accounts System and Maintenance Get started with Windows Back up your computes Appearance and Personalization Change desktop background Customize colors Adjust screen resolution Clock Language and Region Change keyboards or other input lt methods Allow 5s program through Windows Firewall Network and Internet View network status and tasks Hardware and Sound Play CDs or other medin sutcrnatically Printer Mouse Additional Options Programs Uninstall a program Change startup programs 3 Double click Network and Internet to display the Network and Internet window E Network and Sharing Center Wherry ieii iah d Lack Lovet T etrr White aki xata lr CT ET a E dal a dass di in ta Pali z k bark ar Mi Penry V Internet Spier azaya whip Manege kimaada ng Miriy and oe Je Offline Fikes eye vou tere ee lane dll pe eed by y ee fiti Pg Wirdinas Firewall aj Tum echo Feel r cr colt Ata pogen thacugh Wirdt Praal 3 People Near Me imin av omit a r av nw of Female hirar hir Change Prepir erar Gie ariiraa ga Sync Centar yee ee ether urr yulrr mu k in sl n m gr ebook deldees u rew yry rewal E u a l dai lan bi 2 INSTALLATION
25. equipment connector such as the SB6120 IP address An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It Is permanently written to read only memory ROM at the factory and printed on the rear panel of your SB6120 SURFboard DOCSIS 3 0 Cable Modem You need to provide the MAC address to your cable service provider Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second RJ 45 The most common type of connector for Ethernet networks A splitter is a device that divides the signal power from an Input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks two way A cable or fiber optic system that can transmit signals in both directions to and from the headend and the cable modem In a cable data network upstream describes the direction of data sent from your computer to the Internet 31 MOTOROLA Motorola Inc 101 Tournament Drive Horsham
26. er MADE IN CUSTOMER S N BCDFGHJKLMINP Hh S N PPPPMMYJJJSSSSSCAABBCCCC HH Il HFC MAC ID ABCDEF012345 lll II MODEM NO 012345678 2 INSTALLATION The following topics provide information about installing the SB6120 hardware e Before You Begin e Precautions e Signing Up for Service e Computer System Requirements e Cabling and Startup for the SB6120 e Wall Mounting Your SB6120 e Configuring TCP IP Before You Begin Before you begin the installation check that you received the following items with your SB6120 SURFboard DOCSIS 3 0 Cable Modem lt p Power cord Connects the SB6120 to a power adapter that CHK connects to an AC electrical outlet Ethernet Fast Ethernet Connects to the Ethernet port and Gigabit Ethernet cable 6120 Quick Installation Contains basic information for getting started with Guide the SB6120 You must have the latest service packs and patches installed on your computer for your operating system You will need a 75 ohm coaxial cable with F type connectors to connect the SB6120 to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 to 900 MHz FF splitter and two additional coaxial cables to use both the TV and the SB6120 The coaxial cable and RF splitter are available at consumer electronic stores To connect your SB6120 to an Ethernet hub as described in Cabling the LAN you may need a crossover cable Check the documentation provided with y
27. ions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region Please visit www motorola com recycle for instructions on recycling SOFTWARE LICENSE SB6120 SURFboard DOCSIS 3 0 Cable Modem Motorola Inc Home and Networks Mobility Business Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO
28. le operator or Internet service provider as applicable Please contact your cable operator or Internet service provider Service Provider for details Motorola does not warrant that any Software will perform error free or without bugs Motorola s warranty shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation Improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product Motorola s warranty applies only to a Product that is manufactured by Motorola and identified by Motorola owned trademarks trade names or product identification logos affixed to the Product MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU THE END USER EXCEPT AS DESCRIBED IN THIS SECTION WARRANTY INFORMATION THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY AGAINST INFRINGEMENT MOTOROLA IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3RD PARTIES What additional provisions should be aware of Because It is impossible for Motorola to know the purposes for which you acquired this P
29. liance could void the user s authority to operate the equipment FCC DECLARATION OF CONFORMITY Motorola Inc 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares that the SB6120 SURFboard DOCSIS 3 0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device INDUSTRY CANADA IC STATEMENT This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada INTERNATIONAL DECLARATION OF CONFORMITY We Motorola Inc 101 Tournament Drive Horsham PA U S A Declare under our sole responsibility that the SB6120 SURFboard DOCSIS 3 0 Cable Modem series To which the declaration relates is in conformity with the following standards EN 60950 1 EN 55022 EN 55024 EN 61000 3 2 EN 61000 3 3 The following provisions of the Directive s of the Council of the European Union EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC Waste Electrical and Electronic Equipment WEEE Directive 2002 96 EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment ROHS Directive 2002 95 EC CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment O Please do not dispose of this product with your residential or commercial waste Some countries or reg
30. ment may be reproduced or transmitted in any form or by any means without the written permission of the publisher Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time Vi CONTENTS A NVI Ue tat ete cde rac tad acta el ete nated da earnest Ole do cc 1 POS PO TR a A 2 DR ak LC RE EE dv 3 Bottom El abel olttl SDOT20 i a lana an e r Denne dt cn nn 4 Astala LU _ e gt gt ere ea OPpPp gt gt gt AA p p p p Dp pRRR A 5 POS VoU BeON csctnesecta tate k nara tn hOn et onde 5 Precautions a re ee On A to ee 6 SION OP OS SAR Ra a a E ee Z9 Computer System Re guire menis s a kn Lala Qi ay nn NA n ne da sl AXE EN DE aidian nam mm Additional Requirements keke keka kake kek kek k ek k KAKA Ke Cabling and Startup for the S D 120 4c 4 41 2154 T W R N A narin d 8 Kulllkan Db A r a A 10 Wall Mounting Your SB6T20 iioii sanizaseesaneatitinostedaagebaeaisnsbad dlubantilctonseiaauvsdabiahvivadbrmagexocouasess 10 Walli
31. mponents checked are used by this connection m Client for Microsoft Networks a File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP r stall Uninstall Properties Description Transmission Control Protocollnternet Protocol The default wide area network protocol that provides communication across diverse interconnected networks FP Show icon in taskbar when connected Close Eancel 5 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 8 6 If Internet Protocol TCP IP is not in the list of components click Install The select Network Component Type window is displayed 14 2 INSTALLATION Select Network Component Type x Click the type of network component you want to install Add Protocol J Service TYA AnARRARANANANAA Serr ere rrr errr ET PP bi Dalia Cancel Protocol is a language computer uses Computers must use the same protocol to communicate 7 Click Protocol and then click Add The Select Network Protocol window Is displayed Select Network Protocol E xj Click the Network Protocol that pou want to install then click OK IF you have an installation disk for this component click Have Disk Network Protocol AppleTalk Protocol DLC Protocal Internet Protocol TCP IP MetBEU Protocol Network Monitor Driver MM Link IPS Pee NetBIOS Compatible Transpo
32. odes governing residential or business cable TV and communications services e Follow all local standards for installing a network interface unit network interface device NIU NID If possible mount the unit to concrete masonry a wooden stud or some other very solid wall material Use anchors if necessary for example if you must mount the unit on drywall Caution Before drilling holes check the structure for potential damage to water gas or electric lines If necessary seat an anchor in each hole Make sure the AC power plug is disconnected from the wall outlet and all cables are removed from the back of the SB6120 before starting the installation You can mount the SB6120 horizontally or vertically Do the following to mount your SB6120 on the wall 1 See Wall Mounting Template to print a copy of the template 2 Click the Print icon or choose Print from the File menu to display the Print dialog box 10 2 INSTALLATION j oO S CP The sample Print dialogue window shown below may vary slightly on your computer depending upon your operating system F Print to file Manual duplex Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print ai pages in range Options To print the template only select Current page as the Print Range Be sure you print the template at 100 scale Be sure No Scaling is selected for Scale to paper size
33. of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the device Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not connect the plug into an extension cord receptacle or other outlet unless the plug can be fully inserted with no part of the blades exposed Place this device on a stable surface It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected This is to avoid damaging the device by local lightning st
34. om the server Also called a CPE coaxial cable A type of wire consisting of a center wire surrounded by coax insulation and a grounded shield of braided wire The shield minimizes electrical and radio trequency interference DOCSIS The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems and supporting equipment download To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS cable modem downloads its configuration from a server during start up downstream In a cable data network downstream describes the direction of data received by your computer from the Internet software that enables a computer to interact with a network or other device For example there are drivers for printers monitors graphics adapters modems Ethernet USB HPNA and many others The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps Gigabit GigE Ethernet provides speeds up to 1 gigabit 30 6 GLOSSARY TERM DEFINITION expansion slot An opening in a computer where a circuit board can be inserted to add new capabilities F type A type of connector used to connect coaxial cable to
35. our hub 2 INSTALLATION Precautions Postpone SB6120 cable modem installation until there is no risk of a thunderstorm or lightning activity in the area To avoid damaging the cable modem with static electricity e Always first connect the coaxial cable to the grounded cable TV wall outlet e Before you connect or disconnect the Ethernet cable from your cable modem or PC always touch the coaxial cable connector on the cable modem to release any Static charges To avoid potential shock always unplug the power cord from the wall outlet or other power source before disconnecting it from the SB6120 rear panel To prevent overheating the SB6120 do not block the ventilation holes on the sides of the unit Do not open the unit Refer all service to your Internet Service provider The product is capable of operating in an ambient temperature range of 0 C to 40 C Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Before you connect or disconnect the Ethernet cables always touch the coaxial cable connector on the SB6120 Always make the wall connection first Power Caution This product is for indoor use only Do not route the Ethernet cable outside of the building Exposure of the cables to lightning could create a safety hazard and damage the product 2 INSTALLATION Signing Up for Service
36. our service provider try pressing the reset button on the rear panel of the SB6120 Resetting the SB6120 may take 5 to 30 minutes Your service provider may ask for the status of the lights as described In Front Panel Lights and Error Conditions Power light is off Check that the SB6120 is properly plugged into the electrical outlet Check that the electrical outlet is working Cannot send or On the top front panel note the first light that is off This receive data light Indicates where the error occurred as described in Front Panel Lights and Error Conditions If you have cable TV check that the TV is working and the picture Is clear If you cannot receive regular TV channels your data service will not function Check the coaxial cable at the SB6120 and wall outlet Hand tighten If necessary Check the IP address Follow the steps for verifying the IP address for your system described in Configuring TCP IP Call your service provider if you need an IP address Disconnect and reconnect the Ethernet cable from the cable modem and your computer to make sure It Is properly seated Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If The downstream receive channel The downstream channel is lost cannot be acquired The upstream send channel cannot The upstream channel s lost be acquired ONLINE IP registration is unsuccessful The IP registration is lost The SB
37. rikes and other electrical surges Postpone installation until there is no risk of thunderstorm or lightning activity in the area Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust e Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition e Do not open the device Do not perform any servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel e This device should not be used in an environment that exceeds 40 C SAVE THESE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Section 820 93 of the National Electric Code which provides guidelines for proper grounding and in particular specifies that the Coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical
38. roduct or the uses to which you will put this Product you assume full responsibility for the selection of the Product for its installation and use While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error free MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE How long does this Limited Warranty last Contact your Service Provider for details VVhat you must do to obtain warranty service For Product customer service technical support warranty claims questions about your Internet service or connection contact your Service Provider ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHE
39. rt Protocol Have Disk 8 Click Internet Protocol TCP IP and then click OK The Local Area Connection number Properties window Is redisplayed Local Area Connection 2 Properties x General Connect using Hal Motorola SurfBoard USE Cable Modern 565100 Configure Components checked are used by this connection m Client for Microsoft Networks a File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Install Uninstall Froperties Description Transmission Control Protocal ntemet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks FP Show icon in taskbar when connected 9 Click Internet Protocol TCP IP and then click Properties to display the Internet Protocol TCP IP Properties window 15 2 INSTALLATION Internet Protocol TCP IP Properties 2 ajx General You can get IP settings assigned automatically if pour network supports thie capability Othenwse you need to ask your network administrator for the appropriate IP settings Use the following IP address F address Subnet mask Default gateway Obtain ONS server address automatically Use the following DMS server addresses Prefered NS server Altenate DHS serwer 10 Be sure Obtain an IP address automatically and Obtain DNS server address automatically are selecte
40. s 169 254 45 20 Subnet Mask gt 255 255 0 0 Default Gateway z After verifying the broadband connections renew the IP address Do the following to renew the IP address At the command prompt type ipconfig renew and press Enter If a valid IP address s displayed as shown Internet access should be available 22 2 INSTALLATION Microsoft Windows 2668 version 5 06 2195 CC Copyright 1985 2000 Microsoft Corp C ipconfig renew Windows 2666 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DHS Suffix surfhoard com IP Address 206 19 86 174 Subnet Mask 255 255 255 224 Default Gateway 266 19 86 161 8 Type exit and press Enter to return to Windows 9 If the computer cannot access the Internet after performing this procedure call your Internet Service provider for help Verifying the IP Address in Windows Vista Do the following to verify the IP address 1 On the Windows Vista desktop click Start to display the Start Menu 2 Click All Programs Internet Internet Explorer sh E mail Vista_1 i Windows Mail a Welcome Center Di Windows Media Player Documents Pictures Music Search Recent Items Small Business Resources Computer a Network t Backup Status and Configuration Connect To m2 PuTTY Control Panel M StormWatch_I Default Programs Help and Suppor
41. t 3 Click Accessories 23 2 INSTALLATION Type the name of a program folder document or Internet resource and Windows will open it for you Cancel ype the name of a program folder document or Internet resource and Windows will open it for you Open cma 6 Type ipconfig and press Enter to display the IP Configuration A display similar to the following indicates a normal configuration ER CWindows system32 cmd exe C 2 Users Uista_l gt ipconfig Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix Link local IPv6 Address fe8f 5dbh3 468h 1f5bh 7c98x9 IPod Address S X 2 192 168 1 4 Subnet Mask 255 255 255 868 Default Gateway 192 168 1 1 Tunnel adapter Local Area Connection 6 Connection specific DNS Suffix IPu Address 28681 84 4136 e37a 188a h5a 3f57 fefh Link local IPv6 Address fetl 108a hbia j3EW fef bus Default Gateway z Tunnel adapter Local Area Connections Y Connection specific DNS Suffix Link local IPv6 Address a a FeO Sefe 192 168 1 4 18 Default Gateway Ci SUsersUista_i gt 7 If an Autoconfiguration IP Address is displayed there is an incorrect connection between the PC and the SB6120 or there are broadband network problems Do the following to renew the IP address At the command prompt type ipconfig renew and press Enter
42. t have the same capacity Please verify the actual bandwidth available to you with your service provider Q What type of technical support is available A For questions about your Internet service connection or cable modem contact your cable service provider Q What do I do if my SB6120 SURFboard Downstream Channel Bonding Cable Modem stops working A Troubleshooting provides tips to diagnose problems and simple solutions If you continue to have problems call your Internet service provider Q Can I still watch cable TV while using my SB6120 A Yes your cable TV line can carry the TV signal while you send and receive information on the Internet 29 6 GLOSSARY This glossary detines terms and lists acronyms used with the SB6120 TERM DEFINITION broadband High bandwidth network technology that multiplexes multiple independent carriers to carry voice video data and other interactive services over a single cable A communications medium that can transmit a relatively large amount of data In a given time period A frequently used synonym for cable TV that can describe any technology capable of delivering multiple channels and services CableLabs A research consortium that defines the interface requirements for cable modems and acknowledges that tested equipment complies with DOCSIS In a client server architecture a client is a computer that requests files or services such as Tile transfer remote login or printing fr
43. ternational treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any 3rd party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 il of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Home and Networks Mobility Business 101 Tournament Drive Horsham PA 19044 WARRANTY INFORMATION SB6120 SURFboard DOCSIS 3 0 Cable Modem Motorola Inc Home and Networks Mobility Business Motorola What is my limited warranty A limited warranty for this Product including Software is provided by Motorola to your distributor cab
44. to Internet connection failed connection LINK No connection to Transmitting or receiving Amber A device computer SB6120 Ethernet data on Ethernet port or hub is connected via the port detected Ethernet 10Base T or Fast Ethernet 100Base T port Blue High speed Gigabit Ethernet connection from SB6120 to your PC During normal operation the POWER RECEIVE SEND and ONLINE lights are ON The LINK light flashes when the cable modem is transferring data 1 OVERVIEW Optional LED operation available in some locations RECEIVE and SEND lights are blue when the downstream and upstream channels are connected with bonded channels LINK light is blue for high speed Ethernet connection Gigabit trom the SB6120 to your computer Rear Panel The rear panel contains cabling connectors and the power receptacle ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector FE CABLE The CABLE port provides a connection to the coaxial cable coax outlet 12VDC This connector provides power to the cable modem 1 OVERVIEW Bottom Label on the SB6120 The label on the bottom of the SB6120 contains the Media Access Control MAC address a unique 48 bit value permanently saved in ROM at the factory to identity each Ethernet network device To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service provid
45. uirements In addition your computer must meet the following requirements e PC with Pentium class or better processor e Windows 2000 Windows XP Windows Vista Macintosh Linux or UNIX operating system with an available operating system CD ROM e Minimum 256 MB RAM recommended e 10 MB available hard disk space 2 INSTALLATION You can use any web browser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox with the SB6120 The following operating systems are not supported by the SB6120 Microsoft Support for these products has ended Windows 95 Windows 98 Windows 98 SE Windows Me Windows NT Cabling and Startup for the SB6120 Be sure your computer is on and the cable modem is unplugged 1 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the other end of the coaxial cable to the CABLE connector on the cable modem Hand tighten the connectors to avoid damaging them Plug the power adapter cord into the 12VDC connector on the cable modem and the electrical outlet Coaxial Power Plug the power cord Into the electrical outlet This turns on the SB6120 You do not need to unplug it when not in use The first time you plug in the SB6120 allow it 5 to 30 minutes to find and lock on the appropriate communications channels Connect the provided Ethernet cable to the Ethernet connector on the cable modem Connect the other end to the
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