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Lucent Technologies 555-661

1. Socket Connector Pins ig Moa Locking Tab Line Jack Handset Jack Locking Tab Figure 3 9 Installing an MFM Module p 5 Install the new MFM See Figure 3 9 a Hold the MFM circuit board by the edges with the long connector pins facing the socket Take care not to touch the connector pins b Lower the MFM to insert the pins into the socket in the telephone base c Press firmly on the MFM board to snap the locking tabs into place The connector pins and tabs must be secure MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 12 Multi Function Module T R Operation Setting A B W and Y etting and Z Figure 3 10 Setting and Adjusting the MFM Jumpers p 6 Set or adjust the MFM jumpers for either a T R device ora supplemental alert device See Figure 3 10 a Pull the four connectors off the MFM module b Place the co
2. 4 DSS M MLX Telephone Figure 3 28 Connecting One or More DSSs p 4 Wire the telephone to the DSS unit s See Figure 3 28 a Remove the handset from the telephone then place the telephone face down on a flat surface to the right of the upside down DSS unit s b Plug the D8AC cord from the IN jack on the DSS1 into the DSS jack on the telephone then route the cord through the cord channel c Plug the D8W line cord into the LINE jack on the MLX telephone The D8AC and D8W cords share the cord channel on the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Direct Station Selectors Page 3 46 AC Power Outlet Wall Jack is s D6AP Power Supply 400B2 Adapter D8w Lucent fe tuent O Gal Ge Ge fe Gol Goel de Ge be Gel Gel Gel fel Gel Gel Gel Gel bel Gel Ge fe fe Gol Gol de fe be Gel Gel Ge fel Gel Gel del Gel bel fal Ge fe a Hol Goel Ga fe fe Gol bel fel dS Bel Gol fol fel Ge Gol Gel Gel a fel Go bo fe Ge Gol bol Bel da fel Gol fol fel dal Gal Gel fe a fal Ga bes oe Ge Go bol bol a E Gol bo be GS Bel fol dol dal GS Gel bel Gol da lg Gol fol dol a Go Gol te Gol a
3. Figure 3 29 Wiring for Auxiliary Power p 5 Turn the telephone and the DDS unit s face up with the telephone now to the left of the DDS unit s See Figure 3 29 p 6 Insert one end of the coiled H4DU handset cord into the handset and the other end into the jack on the side of the telephone p 7 If auxiliary power is not required plug the D8W cord into the wall jack and then go to Step 9 p 8 If auxiliary power is required refer to the following steps and Figure 3 29 The combined total length of the D6AP and D8W cords you use must not be more than 50 ft 15 m a Plug the D8W cord from the telephone into the 8 conductor modular jack of the 400B or 400B2 adapter MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Direct Station Selectors Page 3 47 b Connect one end of the D6AP cord to the 2 conductor small modular jack on the 400B or 400B2 adapter and plug the other end of the D6AP cord into the modular jack of the 406943837 or 406743419 power supply A CAUTION Do not plug the D6AP cord into the 8 conductor large modular jack of the 400B or 400B2 adapter Doing so can cause electrical damage to the control unit and to the telephone c Insert the plug end of the 400B or 400B2 adapter into the wall jack d Plug the power supply into a 117 V AC outlet p 9 Label the DSS design
4. Optional L _D8W cord __ ISDN LINE jack pee Network E LINE jack PHONE jack PHONE jack E Jermina Adapter Terminal Adapter AC Outlet Multipurpose Multipurpose Enhancement Enhancement Board Board g DB 25 DB 25 Cable WP90110 L7 AC Power Supply Outlet WP90110 L7 Power Supply DB37 AC Outlet l Cable Video Codec Microphones Camera Figure 6 6 Video Conferencing Configuration MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Video Conferencing Data Stations Page 6 20 To set a the video conferencing configuration follow the steps below See Figure 6 6 p 1 Plug one end of a D8W cord into the LINE jack on each of the terminal adapter p 2 Connect the other end of each D8W cord a f Data Form 1b indicates that you are to install MLX telephones plug the D8W cords into the MLX extension jacks specified on Data Form 1b then go to Step 4 a If Data Form 1b does not indicate that you are to install MLX telephones plug each D8W cord into a 440A4 terminating resistor p 3 Using two more D8W cords connect each 440A4 terminating resistor to the MLX extension jacks specified on Data Form 1b then go to Step 6 p 4 Connect the MLX telephones to the terminal adapt
5. Corg 117 VAC Standard WHEELOCK Phono POWER SUPPY Patch Cord MODEL EPS 2401 Music Coupler CC405476452 MAGIC ON HOLD KS 23395L 2 ae Figure 3 25 Single Zone Paging with Background Music and Magic on Hold MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 37 PAGEPAC PLUS J3 Ampli PAGE INPUT ike pliCenter J1 T Controller m PAGE INPUT agii en J0 DLS aE D Zone At Expansion Ha ce Unit See 00000000 FTTH ey 1a A SING Gy ean S Mill Mic Speaker Ba AEE RZ vy Mic Speaker Control Unit Standard Phono Mic Speaker Patch Cord Music Source VOL MUSIC IN Music Coupler CC405476452 KS 23395L 2 MAGIC ON HOLD Figure 3 26 Multizone Paging with Background Music Magic on Hold and Bidirectional Paging Talk Back MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 38 Supplemental Alerts Alerting devices notify people working in noisy areas of outside transferred and intercom calls Connect an alert to one of the following a Single line telephone ML
6. Figure 3 32 Removing the Extension Label p 3 Connect the handset Insert one end of the coiled H4DU handset cord into the handset p 4 Label the extension identification card a Insert a straightened paper clip into the hole on the side of the plastic cover while holding your finger on the opposite edge use the paper clip to push and lift the cover See Figure 3 32 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 52 MLX 555 1234 Figure 3 33 Labeling the Extension b Type or write the assigned extension number on the card See Figure 3 33 c If you are wall mounting an MLX 10 MLX 10D or MLX 10DP telephone go to Step 5 If you are assembling a desk telephone go to Step 6 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 53 Figure 3 34 Removing the Handset Holder Figure 3 35 Rotating the Handset Holder p 5 Prepare the handset holder for wall mounting a Remove the handset holder by pushing it up
7. C rt re F NET EQPT NET IN IN NET OUT gq OUT gy ECPT OK FAIL TEST SIG OOF ALRM EER SIG OOF ALRM PDV BPV NETWORK DTE Figure 4 6 3150 Front Panel MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Two Switches Together Page 4 19 POWER AUX PORT COM PORT MODEM NETWORK DTE NEC CLASS 2 ic qup CAUTION AUX PORT OR COM PORT MUST NOT BE CONNECTED TO PSTN CR T1 NETWORK LL F Figure 4 7 3150 Back Panel Wiring Two Switches Together The following diagrams show the correct wiring connections when connecting two switches together for a private network configuration Figure 4 8lshows a DEFINITY ECS or DEFINITY ProLogix connected to a MERLIN LEGEND Communications System andere 40 nohie a MERLIN LEGEND Communications System connected to a MERLIN LEGEND Communications System Both switches are on the same continuous property MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Two Switches
8. Installing Adjuncts This section provides general instructions for connecting most adjuncts gt NOTE If you need to connect the adjuncts differently from the instructions on the system forms record each jack and adjunct change on the appropriate system numbering form See Appendix A System Numbering Forms p 1 Connect one end of the cord packaged with the adjunct usually a D4BU cord to the adjunct See the documentation packaged with the adjunct for instructions p 2 Check the system form for the adjunct you want to connect Then refer to the appropriate step below To connect an adjunct to an MLX telephone go to Step 3 To connect an adjunct to a single line telephone jgo to Step 4 To connect an adjunct to an analog multiline telephone go to Step 5 5 To connect an adjunct to a 012 or 016 T R module go to Step 6 When you connect adjuncts to telephones make sure you route the adjunct and D8W telephone cords through the cord channel See Figure 6 20 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 23 p 3 Insert the other end of the adjunct cord into the TEL OTHER jack on the back of the MLX telephone Go to Step 7 To Adjunct D8w Cord Channel D4BU Connects to TEL OTHER Jac
9. To adjust the angle of the DSS to the high position a b Place the DSS face down on a flat surface Press on the top rear center of the stand to release the tab then pull the stand toward you and away from the DSS Insert the tab at the bottom of the stand into the other slot Lower the stand and press the tab at the top into the corresponding slot on the DSS p 2 Install the D8AC cord on the DSS a Plug one end of the D8AC cord into the IN jack on the DSS b Route the D8AC cord through the cord channel on the left side of the DSS If you are installing only one DSS go to Step 4 If you are installing two DSSs repeat Steps 1 and 2 for the second DSS then go to Step 3 p 3 Wire the two DSSs See Figure 3 28 a b Place the two DSSs side by side and face down Route the D8AC cord from the IN jack on the second DSS DSS2 through the cord channel on the first DSS DSS1 Plug this D8AC cord into the OUT jack on DSS1 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Direct Station Selectors Page 3 45 D8w D8AC SY gt qt une E i im iniii nnnm g0 iniii minnn im innii nnmnnn pm tinii MARE i0 MTT mnnn o j DSS H d 5 E MLX Telephone DSS
10. lf the unit load for slots five and six is more than 27 continue to Step 9 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load Calculation Worksheet Unit Load Worksheet Page B 9 9 Try to exchange modules between carriers to reduce the unit loads for slots five and six through 27 Remember that the 100D 400 LS 400 GS LS TTR 800 GS LS ID 800 800 NI BRI and 800 GS LS modules have unit loads of 0 0 Repeat Steps 1 through 8 to recalculate unit loads for new configuration a lf the exchange reduces the unit load for slots five and six through 27 or less power is sufficient a If the exchange does not reduce the unit loads for slots 5 and 6 through 27 install wall power units for the appropriate number of telephones to reduce the unit load to 27 gt NOTE Empty slots are not permitted between modules MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 1 Index Numerics 146A protector 2 15 147A protector 2 15 _ S O AC power requirements ebes gt ADDS See Automatic Document Delivery System ADDS Adjuncts Applications xxix O O O Applications printer DIP switch settings Applications supported 8 1 to 8 2 ARS See Automatic route Selection ARS eS Automatic Document Delivery System ADDS Automatic Route Selection ARS testing MERLIN LEGEND Communications
11. Je jom 7 A 7 fj N a ae VK Backboard k IN T gt a Basic Carrier Y Figure 2 5 Marking the Basic Carrier Screw Holes MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Power Supply Page 2 20 Installing the Power Supply A WARNING Do not attach any cables or power cords to the power supply until it is installed in the carrier Do not power up the control unit until all of the modules and power equipment are installed Once they are installed refer tol Powering Up Tra Sysiem later in this chapter Failure to comply with this procedure can result in shock hazard and or damage to the equipment If you are upgrading an older system and a ring generator is specified in the system forms Control Unit Diagram install it in the power supply before putting the power supply in the carrier The procedure is detailed in Maintenance and Troubleshooting For expansion carriers with older power supply modules only a copper shield must be installed on the power supply before installing it in the carrier The procedure is explained in Installing a Copper Shield jater in this chapter Before touching leads connectors pins and other components use a properly grounded wrist strap to prevent damage from electrostatic discharge ESD Remove the protective cover from the gold finger connector on the back
12. Enter Demand Test System Erase Line 5 left button twice gt Yes MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Setting the Time and Date Page 7 3 p 2 Use SPM and the system programming disk to perform the Restore procedure See System Programming and Maintenance SPM for instructions gt NOTE You must restore the system using either the system programming or backup disk or memory card whenever a frigid start System Erase occurs Setting the Time and Date If the Control Unit Diagram indicates that you should set the time and date do so before you test the system Follow this procedure Menu SysProg System Date Drop Dial current date gt Enter See System Programming if you need additional instructions Testing the System Once you have initialized the system it is ready for system acceptance testing Perform the basic tests below to test trunks telephones and features If any equipment is not working properly see Maintenance and Troubleshooting for troubleshooting instructions Testing MLX Telephones This switch based software test verifies that the LEDs ringer buttons switchhook and B channel operation for MLX telephones are working correctly You cannot run this test when the telephone is in MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializ
13. MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 16 Coverage Test gt 1 gt 2 gt 3 gt 4 gt 5 To verify that coverage is in effect follow the steps below Have someone call the covered telephone Count the number of rings at the covered telephone before the covering telephone starts ringing This should be the same as the programmed number of rings Pick up the handset at the covering telephone and verify that you have good two way communication Hang up the handset at the covering telephone Check both Individual and Group Coverage Testing the DSS At each Direct Station Selector DSS check that all lights are operational Then use the DSS to call a telephone in the system Test the Page buttons on the DSS Testing Night Service gt 1 gt 2 gt 3 To test the Night Service feature on the system operator console follow the steps below At the system operator console press the Night Service button If Night Service with Outward Restriction is programmed you must also enter the password You can also activate Night Service on a DLC by pressing the Feature button and dialing 37 The Night Service LED turns on Pick up the handset and press a button for an outside trunk Dial the outside number that reaches an operator console that is programmed to receive Night Service
14. NOTE The GPA is intended for answer only service unless the telephone has direct access to a line It does not have touch tone receivers or pulse dial detectors therefore the associated analog multiline telephone must dial calls The GPA cannot be used with a MERLIN II System Display Console When the system forms indicate a GPA for installation of an adjunct follow the steps below Plug one end of a 4 pair adjunct D8AC cord into the VT jack on the back of the GPA Plug the other end into the OTHER jack on the underside of the analog multiline telephone Plug the cord from the adjunct into the TEL EQUIP jack on the GPA MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 25 p 4 Slide the switch on the back of the GPA to the setting that provides the required service a Basic This setting is used to dial and answer calls from an analog multiline telephone or to attach a T R adjunct such as a single line telephone or answering machine Incoming calls ring only on the analog multiline telephone This setting also allows the user to originate and receive calls on the telephone while using a computer with a modem attached to the GPA However if this setting is used data calls cannot be answered automatically a Join This setting is used to add a recording device or a single line telephone to a call that is in progress
15. You need to set the terminal adapter and the CSU as indicated in Table 6 2 If the customer s system is running at 56 kbps set the CSU line coding DIP switches according to the instructions in Setting the CSU DIP Switches in Chapter 4 Table 6 2 Terminal Adapter Settings Settings 56 Kbps 64 Kbps Auto dial Off Off Busy out Off Off Datarest On Off DTR Follow Follow Duplex Full Full Mode Cs Cs Speed 56 000 64 000 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Initializing the System Page 7 1 Initializing and Testing the System When you have finished installation you are ready to initialize the system as described in this chapter Initializing the System To initialize a Release 6 1 system use one of the following methods Restore from a 6 1 system programming disk or Translation memory card Upgrade to Release 6 1 from Release 1 0 1 1 2 0 2 1 3 0 3 1 4 0 4 1 4 2 5 0 or 6 0 See Chapter 9 Upgrading the System m Use system programming forms and the procedures from one of the guides listed in the next section This section describes how to restore the system from the memory cardjor the gt NOTE On initial installations make sure you perform a System Erase frigid start as described in Maintenance and Troubleshooting either immediately before you restore from a dis
16. either at the network interface or at the cross connect field Pick up the handset You should hear a dial tone Ground the ring lead by pushing the ground key or ground bution or by grounding one side of the trunk Remove the ground from the ring lead MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Labeling Trunks gt 5 gt 6 gt 7 Page 4 15 Dial a telephone number to verify dialing Also check that you have good two way transmission after the central office completes the connection If you find a central office trunk that does not have dial tone check for a bad adapter or loose connection If adapters and wiring are in working order but you still do not hear dial tone notify the Lucent Technologies Service Center acting as the customer s agent If you cannot dial out on any of the trunks notify the Lucent Technologies Service Center acting as the customer s agent Testing NI BRI Provisioning The NI BRI Provisioning Test should be performed after installing an 800 NI BRI module and connecting to the network See Maintenance and Troubleshooting for the test procedure Labeling Trunks gt 3 You can have up to 80 central office line trunk jacks on the system This procedure describes how to label each D2R or D8W cord network interface jack and control unit module jack To labe
17. MCI Prism and Vnet are registered trademarks of MCI Communications Corporation Ordering Information BCS Publications Center Voice 1 800 457 1235 International Voice 317 322 6791 Fax 1 800 457 1764 International Fax 317 322 6699 BCS Publications Center 2855 North Franklin Road Indianapolis IN 46219 1385 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page v Contents New Features and Enhancements xxiii m Release 6 1 Enhancements August 1998 xxiii boocccm mall Prior Releases Features and Enhancements Xxix a Release 6 0 Enhancements February 1998 XX X a Release 5 0 Enhancements June 1997 XXXIV a Release 4 2 Enhancements June 1997 xl a Release 4 1 Enhancements June 1997 xliv a Release 4 0 Enhancements March 1996 xlvi a Release 3 1 Enhancements March 1996 l About This Book liii a Intended Audience liii m How to Use This Book liii Terms and Conventions Used liv ix MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page vi sy 1 Introduction 1 1 a Installation Sequence 1 a System Forms 1 a Programming the System a a Upgrading the System 2 Installing the Control Unit m Overview a Installing the Basic Carrier a Installing the Power Supply a Installing
18. Use the 9024 auxiliary power unit for new installations You can continue to use a previously installed 335A auxiliary power unit as long as no new telephones or modules are added to the carrier To install an auxiliary power unit follow the steps below Refer to 2 8 throughout this procedure Turn off the switch on the power supply Mount the auxiliary power unit on a surface preferably the backboard within 2 ft 61 cm of the control unit Plug the power unit line cord into the AUX POWER INPUT jack on the power supply Plug the other end of the line cord into the AUX POWER jack on the auxiliary power unit A CAUTION Do not plug the power supply or the auxiliary power unit into the AC outlet until you are ready to turn on the system as described in Powering Up the System fater in this chapter If the system is backed up by an Uninterruptible Power Supply UPS connect the auxiliary power to the UPS Do not attach the power cord s to any building surfaces Use only the power unit line cord supplied with the auxiliary power unit An incorrect cord will damage the power supply and may damage modules MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Auxiliary Power Unit Page 2 27 Processor Acc Ao ycy Ao E Ee m aaa 48 VDC Auxiliary Auxiliary Poun Power p
19. a Remove the rightmost module from the control unit See Removing a Module in Chapter 2 for instructions Using a flat blade screwdriver unscrew the upper right corner of the carrier only far enough to free the clip Pull the top right corner of the carrier toward you while grasping the housing clip and pushing it away from you to free it from the carrier When the clip is free enough to clear the screw molding on the back of the carrier slide the clip out and discard it Compare the Control Unit Diagram with the existing control unit If you are installing an additional expansion carrier in this upgrade do not replace the clips on the right side until the last expansion carrier is installed If no more carriers are to be installed replace the clip now making sure the clip is as far to the right as possible Secure the screw and then repeat Steps b c and d for the lower right corner of the carrier p 2 Remove the power supply module to access the housing clips on the leftmost side of the carrier See Figure 9 3 on page 9 11 a b Press up on the tab at the bottom rear of the power supply While the tab is unlocked pull the power supply towards you then lift it straight up A WARNING Beware of hazardous voltages Whenever the carrier connections are exposed use extreme caution do not touch them directly or with any type of tool Follow all procedures carefully MERLIN LE
20. d Attach the backplate to the wall see the instructions provided with the 630B Phonemount e Insert the two short screws provided with the Phonemount into the mounting plate Be sure to thread the upper screw through the jack guard See Figure 3 37 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 56 gt L re ee ee O H Mounting L ry Plate 630B Ti 4 Figure 3 38 Routing the Cord Through the Backplate f Plug the free end of the cord into the LINE jack on the back of the telephone Route the cord through the cord channel above the jack See Figure 3 38 g Position the telephone on the mounting plate studs and then slide the telephone down to lock it in place To remove the telephone slide it up and off p 8 Label the button assignment card a Pull the tab at the top of the plastic cover toward you MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Cordless or Cordless Wireless Telephones Page 3 57 b Type or write the button assignments on the card c Insert the card and replace the plastic cover Be sure the textured side of the cover is facing you p 9 Adjust the contras
21. p 3 Use pliers to grip the connecting block in the center See Figure 40 p 4 Move the block gently up and down and pull it out p 5 Ifa conductor wire is accidentally pulled from a block pull it with the long nosed pliers to get some slack Use your fingers to lay the conductor wire back in its slot in the index strip and then reseat it with the D impact tool p 6 Seat the new connecting block by using the 788J1 impact tool p 7 Replace the telephone wire onto the connecting block a If you have Interconnect Wiring remove the tag from the telephone wires and use the D impact tool to reseat the wires a If you have Systimax wiring attach the patch cord to the connecting block MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 64 s m p L p O l 788 K1 Retainer Tool Pliers Figure 3 40 Removing the Connecting Block MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Page 4 1 Connecting the Control Unit to the Network Interface gt NOTE Refer to page 4 18 when connecting a DEFINITY ECS or DEFINITY ProLogix to a MERLIN LEGEND Communications System or a MERLIN LEGEND Communications System to another MERLIN LEGEND Communications System in the same
22. 1 6 rings programmed on individual extensions replace the Delay Ring Interval programmed systemwide in previous releases These enhancements allow the system manager to customize coverage call delivery to match individual extensions call handling requirements Night Service with Coverage Control Beginning with Release 4 1 a system manager can enable the Night Service Coverage Control option to automatically control the status of telephones programmed with Coverage VMS voice messaging system Off buttons according to Night Service status MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 1 Enhancements June 1997 Page xlv When Coverage Control is enabled and the MERLIN LEGEND Communications System is put into Night Service all programmed Coverage VMS Off buttons are automatically turned off LED is unlit and all eligible outside calls are sent to the assigned voice messaging system calling group with normal ringing delay When Night Service is deactivated during the day all programmed Coverage VMS Off buttons are automatically turned on LED is lit and voice mail coverage is disabled for outside calls Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off Night Service Group Line Assignment Beginning with Release 4 1 a system manager ca
23. Closed on MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 25 Table 5 3 Lucent Technologies Printer DIP Switch Settings Switch 1 Switch 2 Control Switch DIP 1 On DIP 1 On DIP 1 Off DIP 2 On DIP 2 On DIP 2 Off DIP 3 On DIP 3 Off DIP 3 Off DIP 4 On DIP 4 Off DIP 4 Off DIP 5 On DIP 5 On DIP 5 On DIP 6 On DIP 6 On DIP 6 Off DIP 7 On DIP 7 On DIP 7 On DIP 8 On DIP 8 Off DIP 8 Off Open off Closed on Applications Printer DIP Switch Settings For the Applications Printer the only DIP switch setting is the control switch Set all control switch DIP switches 1 through 8 to off open MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Data Stations Page 6 1 Connecting Data Equipment This chapter explains how to set up data stations A data station sends and or receives data If the data station includes a telephone the station can also send and receive voice If the system includes both modem and terminal adapter data stations that need to communicate with each other then you need to set up a modem pool for those data stations Modem pools are described in the applications note entitled MERLIN LEGEND Communication System Modem Pooling Data Stations A data station is a combination o
24. Fax Attendant System IS III Beginning with Release 5 0 you can also install a Computer Telephony Integration CTI link using an MLX port on a 008 MLX or 408 MLX module See nstalling a CTI Link later in this chapter A Security Alert Products that are connected through a voice port must be properly restricted to prevent toll fraud See Appendix A following Maintenance and Troubleshooting for more information This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Voice Messaging Systems and Touch Tone Receivers Page 8 3 Voice Messaging Systems and Touch Tone Receivers The following applications are voice messaging systems VMSs MERLIN LEGEND Mail Messaging 2000 Intuity MERLIN MAIL Voice Messaging System Lucent Technologies Attendant AUDIX Voice Power IS III Automated Document Delivery System ADDS Considerations You must connect applications that use mode codes to integrated VMI ports Applications that do not use mode codes such as Lucent Technologies Attendant connect to generic VMI ports The T R ports on 012 or 016 T R basic telephone modules are programmed as either generic VMI or integrated VMI A VMS requires a certain number of touch tone receivers TTRs depending on the number of VMS ports see Table 8 1 The following modules supply two TTRs 012 400 LS
25. The MLX 5 nondisplay and MLX 5D display telephones are compatible with all system releases The display telephone includes a 2 line by 24 character display and both telephones come with 5 line buttons In systems prior to Release 5 0 the MLX 5 and MLX 5D telephones are treated as MLX 10 and MLX 10D telephones respectively As of Release 5 0 the system recognizes the MLX 5 and MLX 5D telephones as 5 button telephones If these telephones are connected to communications system releases prior to 5 0 they are recognized by the communications system as 10 button telephones Release 4 2 Enhancements June 1997 Release 4 2 includes all Release 4 1 functionality plus the enhancements listed below There are no hardware changes for Release 4 2 Additional Network Switch and Services Options for ISDN Primary Rate Interface PRI Release 4 2 of the system supports connectivity to MCI or local exchange carrier LEC PRI services and to the following central office switch types in addition to the 4ESS and 5ESS switch types that carry for AT amp T Switched Network services NORTEL DMS 100 BCS 36 for local exchange carrier services a NORTEL DMS 250 generic MCI07 serving the MCI network a Digital Switch Corporation DEX600E generic 500 39 30 serving the MCI network Beginning with Release 4 2 the following MCI PRI and PRI local exchange carrier LEC services along with AT amp T Switched Network Services can be provided to u
26. a system manager can add star codes to Allowed and Disallowed Lists to help prevent toll fraud Star codes typically dialed before an outgoing call enable telephone users to obtain special services provided by the central office CO For example in many areas a telephone user can dial xb before a telephone number to disable central office supplied caller identification at the receiving party s telephone You must contract with your telephone service provider to have these codes activated When users dial star codes the system s calling restrictions determine whether the codes are allowed If they are allowed the system s calling restrictions are reset and the remaining digits that the users dial are checked against the calling restrictions Trunk to Trunk Transfer Set for Each Extension This enhancement to the Transfer feature enables the system manager to allow or disallow trunk to trunk transfer on a per extension basis In Release 3 1 and later systems the default setting for all extensions is restricted Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines trunks in order to help prevent toll fraud for example when star codes are used After MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 3 1 Enhancements March 1996 Page li receiving certain digits dialed by a user
27. processor of the control unit The EIA 232 D baud rate is 1200 2400 bps with autobaud adjust A printer connected to the PC with SPM can print system programming reports Reports can also be sent to the printer that is connected to the SMDR port on the control unit However SMDR information may be lost while system programming reports are printed through the SMDR jack A UNIX System based version of System Programming and Maintenance is available as part of Integrated Solution IIl jas discussed earlier in this chapter Hardware Requirements The following hardware is required An approved PC or other DOS compatible PC with Atleast 512K of RAM MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Installing a CTI Link Page 8 28 A double sided floppy disk drive either 5 25 inch or 3 5 inch A serial port assigned to COM1 or COM2 The serial port can use either a DB 9 or DB 25 connector If a DB 9 connector is used a 9 pin to 25 pin adapter is also required The 9 pin side must be female a Video monitor monochrome or color a D8W cord and 355AF adapter if the PC is within 50 ft 15 2 m of the control unit Distances of greater than 50 ft 15 2 m require back to back ADUs See System Programming and Maintenance SPM for installation instructions Installing a CTI Link There are two procedures in this section how to add a CTI link to
28. s home office the system manager must remove these restrictions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements 6 Release 3 1 Enhancements March 1996 Page lii A SECURITY ALERT Before removing restrictions it is strongly recommended that you read Appendix A Customer Support Information Default Facility Restriction Level FRL for VMI Ports The default Automatic Route Selection ARS FRL for VMI ports is 0 restricting all outcalling Default for the Default Local Table The default Automatic Route Selection ARS Hybrid PBX mode only FRL has changed to 2 for the Default Local table System managers can easily change an extension default of 3 to 2 or lower in order to restrict calling No adjustment to the route FRL is required New Maintenance Procedure for Testing Outgoing Trunks Technicians must enter a password in order to perform trunk tests The enhancements in Release 3 1 help increase the security of the MERLIN LEGEND System To fully utilize these security enhancements be sure to read and understand the information in these upgrade notes and in the relevant system guides MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book Intended Audience Page liii About This Book The MERLIN LEGEND Communications System is an advanced digital switching system tha
29. with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use For Call Write Trademarks 5ESS ACCUNET ACCULINK CONVERSANT DEFINITY Magic On Hold Megacom MERLIN MERLIN II MERLIN LEGEND MERLIN MAIL MultiQuest Music on Hold PassageWay MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP MLX 16DP MLX 20L MLX 28D and Systimax are registered trademarks and 4ESS Lucent Technologies Attendant AUDIX Voice Power FAX Attendant System HackerTracker MERLIN Identifier ProLogix are trademarks of Lucent Technologies in the US and other countries Microsoft and Windows are registered trademarks of Microsoft Corporation ProComm and ProComm Plus are registered trademarks of DataStorm Technologies Inc Supra StarSet and Mirage are registered trademarks of Plantronics Inc UNIX is a registered trademark of UNIX System Laboratories Inc PagePac is a registered trademark of DRACON a division of Harris Corporation Okidata is a registered trademark of Okidata Corporation NORTEL is a registered trademark and DMS a trademark of Northern Telecom
30. 140 August 1998 Initializing and Testing the System Testing the System Page 7 11 Testing Outgoing Automatic Start Tie Trunks Perform this test for automatic start tie trunks that are two way or outgoing only If you are testing two way automatic start tie trunks perform the incoming test as well To test outgoing automatic start tie trunks follow the steps below p 1 At any telephone that has access to an automatic start tie trunk press the first tie trunk button The red LED next to the tie trunk button just pressed turns on p 2 Pick up the handset In Hybrid PBX systems with pooled tie trunks press an SA button and dial the pool dial out code The green LED next to the selected button turns on and you hear ringing p 3 When the person answers verify that you have good two way communication and hang up The green LED should turn off the red LED should turn off and another red LED may turn on p 4 Repeat Steps 1 through 3 for each outgoing and two way automatic start tie trunk Testing Two Way Dial Repeating Tie Trunks For two way dial repeating tie trunks perform both the incoming and outgoing dial repeating tie trunk tests Testing Incoming Dial Repeating Tie Trunks Perform this test for dial repeating tie trunks that are two way or incoming only If you are testing two way dial repeating tie trunks perform the outgoing test as well To test incoming dial repeating tie trunks follow the steps below MER
31. 1998 Connecting Data Equipment MLX Voice and Terminal Adapter Data Stations Page 6 12 MLX Voice and Terminal Adapter Data Stations Figure 6 4 shows the equipment configuration for MLX voice and terminal adapter data station The configuration shown in Figure 6 4 is for asynchronous terminal adapter data transmission For information on setting up synchronous terminal adapter data stations see Video Conferencing Data Stations later in this chapter The maximum cord length from the terminal adapter to the telephone is 80 ft 24 38 m Setting Up To set up an MLX voice and terminal adapter data station follow the steps below Use an EIA 232 D cable to connect the serial port on the data terminal to the terminal adapter If the data terminal that has both COM1 and COM2 connectors make sure you use the one designated for data transmission See the customer s system manager if you are not sure Make sure the terminal adapter option settings for parity and speed are compatible with the data terminal Speed is synchronized automatically if the factory setting has not changed If you are not sure about the speed and parity of the data terminal see the customer s system manager or the documentation packaged with the terminal adapter and data terminal Plug the other end of the EIA 232 D cable into PORT 1 on the terminal adapter Plug the WP90110 L7 power supply cord into the POWER receptacle
32. 2 0 1 0 1 1 or from the MERLIN Il Communications System refer to Chapter 9 Upgrading the System then Chapter 7 Initializing and Testing the System for upgrade instructions gt NOTE You cannot retain the programming from the MERLIN II Communications System You must first upgrade the hardware then reprogram the system MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Overview Page 2 1 Installing the Control Unit If you have not read Chapter 1 Introduction do so before continuing with this chapter Overview Installing the control unit involves the following procedures a Preparation requirements a lnstalling the backboard m Meeting the power and grounding requirements m Checking the total unit load a lnstalling the basic carrier nstalling any expansion carriers m lnstalling the power supp m lnstalling the processor a installing the line trunk and extension modules 1 onnecting the control unit to AC power a E owering up the system m Powering down the system MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Overview Page 2 2 The following sections provide detailed instructions for these installation procedures Follow the procedures in the order in which they are presented Environment The control unit must be
33. 2 and 3 Slide the ferrite cores between the wire manager and the power supply module refer to Attach the ground wire to the grounding screw on the power supply module MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Power Supply Page 2 25 p 7 Check that the other end of the ground wire is connected to the terminals of the single point ground bar on the AC outlet box A CAUTION Do not connect the power cord until the entire control unit is assembled POWER SUPPLY MODULE AC Power Cord gt On Off Power Indicator Green LED 48 VDC Auxiliary Power Input Jack On Off Switch AC Power Input Grounding Screw CAUTION gt TURN OFF POWER BEFORE WNSERTING OR REMOVING MODULES Ground Wire Attach Ferrite Cores Open Position Wire Manager Feed AC Power Cord and Ground Wire through Wire Manager Figure 2 7 Installing the Ferrite Cores MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Auxiliary Power Unit Page 2 26 Installing the Auxiliary Power Unit gt 1 gt 2 The Control Unit Diagram on the back of Form 1 System Planning indicates whether an auxiliary power unit is required for the carrier that you are installing gt NOTE
34. 400 GS LS TTR and 008 These applications are no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Automated Document Delivery System Page 8 4 OPT but the 008 OPT module does not support VMS applications The 016 T R module supplies four TTRs Table 8 1 TTRs Required by VMS No of VMS Ports No of TTRs Required 1 1 1 o n A JOJN OJAJOJINJIN N N Automated Document Delivery System Automated Document Delivery System ADDS is a computer based system for faxing documents ADDS stores the documents in a database and automatically faxes them on request 24 hours a day Prompts guide a caller using a touch tone telephone through the process of selecting a document and indicating the fax number where he or she will receive the information The caller then receives the requested information in minutes Considerations Using one line for fax transmission limits ADDS to approximately 100 calls per day Businesses anticipating more than 100 calls per day may need more than one system to handle the call volume efficiently MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Accounting System Page 8 5 Use ADDS in a two line configuration to maximize performance and minimize busy signals ADDS can work behind an automated
35. 572 printer set the options on the printer according to Table 5 1 See the user s guide supplied with the printer for more information For the 475 476 printer set the DIP switches on the printer according to Table 5 2jon page 5 24 See the user s guide supplied with the printer for more information MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 22 a For the CAT printer set the DIP switches on the printer according to Table 5 3jon page 5 25 See the user s guide supplied with the printer for more information For the Applications printer set all the DIP switches on the printer to off See the user s guide supplied with the printer for more information Table 5 1 Lucent Technologies 572 Printer Options No Function Menu Status 01 FORM LENGTH 09 11 02 LPI 01 6 03 CPI 01 10 04 LQ or NLQ 01 LQ 05 BUZZER 01 ON 06 FONT 01 BUILT IN 07 RESOLUTION 01 144 11 BUFFER 02 ON LINE 13 PW ON MODE 01 ON LINE 14 DIRECTION 01 BI DIR 1 15 BUFFER FULL 02 LF CR 16 P E 01 ACTIVE 17 AUTO CR 01 CR LF 18 ZERO 01 0 22 AUTO LF 01 CR ONLY 31 1 SKIP 01 OFF Continued on next page MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connect
36. 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 13 Telephones continued cordchannel 3 23 0 installation forms 1 3 MLX unsupported wireless Terminal adapter data only station configuration diagram setup procedure 6 14ftol6 16 __ SSS y Terminal Adapter and CSU settings 6 21 Terminal adapter data station with MLX voice configuration diagram 6 13 _ SS O Terminal Adapter Data Stations Terminal adapter data stations with MLX voice set up procedure6 12 to 6 14 SSS Y E Testing the system analog Group Calling feature loop start trunks MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 14 Testing the system continued MLX telephones System Speed Dial tie trunks incoming automatic start incoming dial repeating 7 11 ooo outgoing automatic start outgoing dial repeating overview 7 9 S S O two way automatic start two way dial repeating touch tone receivers TTRs Tie trunks 400EM 2 35 SS O testing incoming automatic start incoming Mal topostno i a outgoing automatic start 7 outgoing dial repeating overview 7 9 two way dial repeating 7 11 Time Tip ring T R device oe toMLXtelephone 3 2 0 iss sC sd Touch tone receiver R testing 7 21 Transformer 5 Translation memory real MERLIN LEGEND Communications System Release 6 1 Issue 1 Install
37. 8 20 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Page xix The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the product IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment always follow basic safety precautions to reduce the risk of fire electrical shock and injury to persons including Read and understand all instructions Follow all warnings and instructions marked on or packed with the product Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface Use caution when installing or modifying telephone lines Use only Lucent Technologies manufactured MERLIN LEGEND Communications System circuit modules carrier assemblies and power units in the MERLIN LEGEND Communications System control unit Use only Lucent Technologies recommended approved MERLIN LEGEND Communications System accessories If equipment connected to the analog extension modules 008 408 408 GS LS or to the MLX telephone modules 008 MLX 408 GS LS MLX is to be used for in range out of building IROB applicati
38. Code is Idle Line Preference Code in Key mode Reserved for AUDIX Voice Power FAX Attendant System Figure A 4 Form 2d System Numbering Special Renumbers MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load Calculation Worksheet Page B 1 Unit Load Calculation Worksheet If you determine that you need to recalculate the unit load for any carrier use the instructions on the following worksheet gt NOTE You should have a separate copy of the worksheet for each carrier See Unit Loads in Chapter 1 for information on recalculating unit loads The 391A3 power supply has a maximum rating of 75 unit loads If your system contains a 391A1 or 391A2 power supply module and the unit loads for that carrier will exceed 54 it is recommended that a 391A3 power supply be installed in the system Auxiliary Power Units cannot be used with the 391A3 power supply MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Unit Load Calculation Worksheet Unit Load Worksheet Unit Load Worksheet 1 Number of modules in carrier excluding power supply and processor a f fewer than five power is adequate a If five or six continue to Step 2 2 Key or Behind Switch mode only Indicate configuration of lines then go to Step 5 3 Hybrid PBX mode only Do all modules in the carrier have MLX and or analog multiline telephone jacks a If no
39. Control Unit Front Cover MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Page 8 1 Installing Applications This chapter provides installation guidelines and documentation references for the applications that the system supports You can install the following software and hardware products on the system See the documentation packaged with each application for detailed installation instructions Standalone products Call Accounting Terminal CAT CAT Business CAT B CAT Hospitality CAT H MERLIN LEGEND Mail Messaging 2000 Intuity MERLIN PFC Telephone Lucent Technologies Attendant MERLIN MAIL CONVERSANT These applications are no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Page 8 2 DOS based products Call Accounting System CAS for the MERLIN LEGEND Communications System CAS Plus V3 Business HackerTracker System for CAS Plus V3 CAS for Windows Call Management System CMS PassageWay Direct Connect Solution for Microsoft Windows System Programming and Maintenance SPM a Integrated Solution III IS HI UNIX System based products AUDIX Voice Power IS III Call Accounting System IS CAS System Programming and Maintenance SPM IS III
40. For example if you are in Cincinnati and another site in your company is in Dallas you can make a call to a number in the Dallas local calling area over your private network decreasing toll costs In addition organizations use private networked trunks to make calls between networked systems which may be geographically distant from one another Using the example above from your office in Cincinnati you can dial an extension at a sister site in Dallas just as you would dial an extension on your own local system without a costly long distance phone call You simply dial the extension number a Service Cost Savings In addition to toll call savings there are two other ways that organizations can save on service costs incurred from telecommunications providers that provide PSTN access You order a point to point T1 circuit from a service provider then use system programming to set it up for tandem PRI services As necessary a service provider provides amplification for PRI tandem MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements l Release 6 0 Enhancements February 1998 Page xxxi trunks in cases where the distance between networked systems is great enough to distort signals but the service provider does not supply switching services You can tailor your use of PRI B channels with drop and insert equipment that allows fractional use o
41. Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 14 Atleast 20 ft 6 1 m of one or more steel reinforcing rods each at least 1 in 1 27 cm in diameter 20 ft 6 1 m of bare copper conductor not smaller than 4 AWG encased in 2 in 5 cm of concrete gt NOTE This electrode must be located within and near the bottom of a concrete foundation or footing that is in direct contact with the earth Ground ring consisting of at least 20 ft 6 1 m of bare copper conductor not smaller than 2 AWG encircling the building The ground ring must be in direct contact with the earth and buried at least 2 5 ft 77 cm below the earth s surface A WARNING Do not use a metal underground gas piping system this is a safety risk Central Office Trunk Protection The local telephone company is responsible for providing the following protection of central office CO trunks at the entrance to the site Carbon blocks or gas discharge tubes connected to an approved ground a Adequate bonding of the central office trunk protector ground and the power company ground A CAUTION Check these requirements with a simple visual inspection If you cannot verify that the central office grounding requirements are met contact the central office Do not connect the control unit to the central office trunks until you are certain that these requirements are met MERLIN LEGEND Communi
42. LEDs for that button should go off MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 5 p 4 Press the same line button repeatedly to toggle between the green and red LEDs For a QCC the display should show the name of the feature programmed on the button p 5 To test a fixed feature button with one LED press the button The Feature and HFAI LEDs should turn off The first press of the Speaker button should turn off the Mute LED The second press of the Speaker button should turn off the Speaker LED p 6 To test the red Message light press a fixed feature button without an LED such as Transfer Conf or Drop or any dialpad button The Message light should turn off p 7 Hang up the handset to leave test mode Testing MLX Display Telephones While the MLX display telephone is in test mode follow the steps below to test the display buttons p 1 Press each fixed display button Home Menu Inspct and More The display should spell out these button labels p 2 Press the unlabeled display buttons The display should indicate Display Button n where nis the number of the display button 1 through 4 Testing MLX Telephones with MFMs You should test MLX telephones with MFMs for proper channel operation and test the MFM circuitry for the TTR the ring generator and the Message light To test an MLX telephone with a
43. Line6 __ amp CUSTOMER JACJ NO f A 1 pr y 1 pr 1 pr To From Control Unit Amphonol Plug TO BE OPENED BY AUTHORIZED TELEPHONE CO PERSONNEL ONLY Line 25 S3Seeoeeeee o PROTO TEL I BOULDER CO From C O Figure 4 1 RJ21X Network Interface Connector MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 7 Building the Wiring Field Build the wiring field between the network interface and the control unit using 110AB1 100JP12 termination blocks with modular jacks and associated hardware Figure 4 2 shows the hardware you need including 110AB1 100JP12 termination blocks with modular jacks 110A1 wire troughs D rings and D2R cords d 110 AB1 100FT Field Terminal Block Figure 4 2 RJ21X Wiring Field Hardware MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 8 AT 8762 D Zz pab tas ER ag x Spudger Figure 4 3 RJ21X Wiring Field Tools To connect the RJ21X network interface to the control unit follow the steps below Figure 4 3 shows the tools you need p 1 For each piece of hardware drill two diagonally opposite holes into the backboard allowing for a 1 16 inch 1 6 mm spac
44. Operation One Touch Operation Analog Multiline Analog Multiline Telephones MLX Multiline Telephones only Telephones only Figure 3 21 Manual and One Touch Headset Operation Loudspeaker Paging Systems Use a loudspeaker paging system to page co workers and make announcements You connect the paging system to the jack of an LS or GS line trunk that is programmed for paging ka hie various configurations for single zone paging Figures 3 25 and 8 26 later in this chapter show single zone and muti zone paging configurations that include background music through a Magic on Hold audio source Bidirectional paging also called talk back is shown in MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 30 Dual Tone Multifrequency DTMF Signaling You can connect external paging systems that use dual tone multifrequency DTMF signaling such as PagePac Plus with Zone Expansion Unit paging systems to an LS or GS line trunk jack programmed for paging operation including bidirectional paging operation talk back PagePac Plus does not require an adapter Zone paging systems such as the PagePac series require one LS or GS jack You can use any zone once the paging jack is activated You must use a Universal Paging Access Module UPAM or PagePal for PagePac series systems other than PagePac Plus to connect a paging syste
45. Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 8 a Pick up the handset and wait for the dial tone b If you pressed an SA button dial the dial out code c Dial the destination telephone You should hear ringback on your telephone and ringing at the destination telephone d Have someone pick up the handset at the destination telephone verify that you have good two way communication e At both telephones hang up p 7 Ifthe extension is toll restricted place a toll call You should hear a reorder tone Testing Ground Start and Loop Start Trunks Hybrid PBX Systems Only v To test the GS and LS outgoing and incoming trunks at a telephone follow the steps below Dial x93 followed by the trunk ID number 01 through 80 You should hear dial tone for a working trunk a reorder tone for a DID trunk or an invalid trunk number or a busy tone if the trunk is in use gt NOTE Dialing x03 on a single line telephone works only if the telephone has a touch tone dialpad and the trunk accepts touch tone dialing Repeat Step 1 for all outgoing trunks Dial an incoming trunk on the system Have someone answer the call at another telephone verify that you have good two way communication Repeat Steps 3 and 4 for all incoming trunks Hang up to exit test mode MERLIN LEGEND Communications System Release 6 1 Issue 1 Installatio
46. Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Overview Page 2 4 Control Unit Requirements Dimensions Basic carrier 14 in wide by 23 in high by 12 in deep Basic carrier and one expansion carrier 25 in wide by 23 in high by 12 in deep Basic carrier and two expansion carriers 37 in wide by 23 in high by 12 in deep m Location Within 5 ft 152 cm of an AC power outlet that is not switch controlled Within 25 ft 762 cm of the network interface or use an Off Premises Range Extender OPRE Within 1000 cable ft 305 m of telephones or use an OPRE for basic telephones A CAUTION The AC outlet for the control unit cannot be switch controlled Plugging the control unit into such an outlet invites accidental disconnection of the system Hardware Preassembly Process If an installation is to be preassembled wired programmed and tested on the new lightweight plastic backboard see Installing the Backboard Backboard Requirements The backboard should be wide enough to accommodate the carrier and up to two additional carriers assuming that system growth is anticipated There should be enough room on each side of the control unit for the necessary wiring fields MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Overview Page 2 5 To accommodate the maximum cont
47. Rex Quad cable reverse the tip and ring leads at the E66 block to correct the mismatch a To avoid introducing power supply noise into system wiring allow at least 3 in 7 62 cm of clearance between the basic carrier s power supply and any wiring or termination hardware located to the left of the control unit Av WARNING National and local building codes specify the type of cable required for telecommunication wiring For example indoor wiring DIW cable cannot be used inside or on top of air plenums or ducts along hot pipes or across walkways Consult your local ordinances and regulations for proper cable selection MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 61 Wiring a Telephone for Two Voice Pairs If an analog telephone requires either the Voice Announce to Busy feature or voice and data operating independently use a bridging adapter to assign two adjacent odd even telephone jacks for example 01 and 02 13 and 14 on an analog telephone module to that telephone This provides the telephone with the two voice pairs needed to use these features See Figure 3 39 on page 3 62 gt NOTE The numbers of these telephone jacks are boxed on the system forms In Figure 3 39 on page 3 62 the label on the bridging adapter refers to the default dial plan extension number not the telephone
48. Terminal None None 7500B or Terminal PC fax credit Adapter ExpressRoute card verification optical data only Terminal scanner host computer Adapter and or video codec a 440A4 terminating resistor adapter Synchronous Passive bus None PE equipment PC with video Terminal MLX or Terminal applications Adapter for Adapter Video MLX 2B Data A single line telephone may be attached for dialing purposes MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Data Stations Page 6 3 gt NOTE The analog voice and modem data station requires a bridging adapter to connect the telephone to the two adjacent analog extension jacks The terminal adapter data only station requires a terminating resistor adapter to connect the terminal adapter to the MLX extension jack See Video Conferencing Data Stations later in this chapter for configuration details on stations including video codecs The cord length from the terminal adapter to the telephone cannot be more than 80 ft 24 m Do not connect two terminal adapters on one line Modem Data Stations A modem data station uses a modem to convert digital signals so that it can send and receive analog signals This type of station allows data communication without PRI facilities The system supports the types of modem data stations listed below Analog Voice and Modem Data This station includes
49. Testing the System Testing the System Page 7 19 p 3 At the destination extension answer the incoming call p 4 At the destination extension press the Hold button The line button s green LED should flash p 5 Verify that music is heard at the destination extension and adjust the volume as required p 6 Hang up gt NOTE If the customer uses equipment that rebroadcasts music or other copyrighted materials the customer may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of Composers Artists and Producers ASCAP or Broadcast Music Incorporated BMI Or the customer can purchase a Magic on Hold system which does not require that you obtain such a license from Lucent Technologies Testing the Power Failure Transfer Jacks To test a power failure transfer PFT jack for proper operation you must assign the outside line numbers to the module s line trunk jacks and the trunks must be operational A PFT telephone on a GS line must have a GS button attached to the telephone See Figure 7 1 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 20 Ground Start Button Figure 7 1 Ground Start Button v 1 2 To test PFT jacks follow the steps below Plug a touch tone or rotary dial telephone into a PFT jack Note the outside line numbe
50. Together Page 4 20 Cross Connect Field DS1 Interface DS1 Interface Mw A Pa LN DEFINITY oS MERLIN 7 N GR V R1 7 S Jome PERNE Figure 4 8 DEFINITY ECS or DEFINITY ProLogix to MERLIN LEGEND T1 Tie Direct Connection on same continuous property MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Two Switches Together Page 4 21 Cross Connect Field MERLIN MERLIN LEGEND LEGEND Figure 4 9 MERLIN LEGEND to MERLIN LEGEND T1 Tie Direct Connection on the same continuous property MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 1 Installing the PC CAT or Printer Once you complete the installation procedures presented in the previous chapters you can connect a Station Message Detail Recording SMDR or Call Accounting Terminal CAT printer and a personal computer PC or a CAT and CAT printer to the system Connecting a PC to the Control Unit You can use a PC with MS DOS 3 3 or higher and SPM 4 15 for SMDR system programming or maintenance The method you use to connect the PC to the control unit depends on the distance between the hardware a Ifthe PC is within 50 ft 15 2 m of the control unit see Connecting a PC Within 50 Feet jon the following page a
51. Unsupported Telephones Adjuncts and Adapter Do not connect the following analog telephone adjuncts and adapters to the system Doing so may cause damage to the device or the system a Basic Telephone and Modem Interface BTMI a Basic Telephone and Modem Interface 2 BTMI 2 a ATR Interface ATRI MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 40 a MTR Interface MTRI a Off Premises Extension Unit OPX a System 25 Direct Extension Selector DXS See Table 3 1 for additional notes on unsupported telephones and adjuncts Table 3 1 Unsupported Telephones and Adjuncts Model Notes 510D Personal Terminals Digital Communications Protocol DCP DCP telephones 7400 telephones and adjuncts asynchronous data units and multiple asynchronous data units that use DCP and are supported on the MERLIN II Communications System MET telephones Multibutton electronic telephones METs and adjuncts used with the Dimension PBX and Horizon systems Single line telephones Message light does not work with neon message waiting lights Analog telephone adjuncts Basic telephone modem interface BTMI BTMI 2 off premises extension OPX unit System 25 Direct Extension Selector DXS DSS attached to a 34 button Deluxe membrane Single Line Telephones Releases prior to Release 3 0 system support the single line te
52. _ S O Power supply installation Power supply installation copper shield 2 21 ring generator 2 21 S turning power off 2 21 S O Powering down the system 2 46 9 7 S Powering up the system Printers DIP switch settings applications printer 5 25 YO AT amp T CAT printer table 5 25 S U U UO more than 50 ft from control unit adapter diagram 5 49 ooo hardware required 5 procedure 5 on outlet with CAT connections diagram 5 10 00 hardware required options supported within 50 ft of control unit diagram hardware required Processor installation 2 30 J2 30jto 2 32 o O modifying for Key mode 9 14 S Programming overview Protector 146A 2 15 S O 147A 2 15 S O MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 12 EST R Radio frequency interference RFI 2 3 o Ring generator 2 21 _ _ SSS U OO Ea S Station Message Detail Recording SMDR testing Supplemental Alert Adapter System Erase 7 2 System planning forms 1 2 11 3 SS System Programming and Maintenance SPM application 8 26 s sizdz System Speed Dial testing 7 15 T T R Talk back Telephones connecting to control unit considerations 3 directwiing 3 58 oa64 O oO oOo oOo y y less than 25 twovoicepairs 3 61 S O MERLIN LEGEND Communications System Release
53. a EIA 232 D cable a 4 pair plug ended cable To connect a printer 50 ft 15 2 m or further away from the control unit follow the steps below See Figure 5 6 p 1 Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit p 2 Plug the other end of the Z200A EMI cord into a 355AF adapter p 3 Plug the female end of the 355AF adapter into one end of an EIA crossover cable p 4 Plug the other end of the EIA cable into the 25 pin male connector of the Z3A2 ADU A CAUTION If the printer is in a building outside the main building control unit location you must install an ADU and an additional protector in each building The ADUs and protectors provide both the control unit and the printer with additional protection against lightning inadvertent contact with power lines and power currents induced by nearby power lines See the installation notes packaged with the ADU for more information Plug one end of a D8W cord into the WALL jack on the Z3A2 ADU Plug the other end of the D8W cord into an ADU crossover cable N Oo oF Plug the other end of the ADU crossover cable into one of the jacks on a 400B2 power adapter Plug one end of a D6AP cord into the other jack of the 400B2 adapter vvevyv MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 19 Processor Mo
54. a data terminal and an analog multiline telephone Modem Data Onlly This station includes a data terminal and modem If this station s modem has a phone jack you can connect a single line telephone however voice and data at the same time are not possible MLX Voice and Modem Data This station includes a data terminal a modem and an MLX telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Data Stations Page 6 4 See Form 2a System Numbering Extension Jacks for your customer s specifications Then refer to the appropriate section later in this chapter for instructions on setting up modem data stations Terminal Adapter Data Stations A terminal adapter data station uses a 7500B or ExpressRoute data module to convert MLX voice signals and DTE digital signals to the digital transmission signaling standard so that it can send and receive digital signals This type of station requires PRI facilities to send and receive data to and from digital data stations that are outside the system The system supports the following types of data stations connected to terminal adapters MLX Voice and Terminal Adapter Data This station includes a terminal adapter a data terminal and an MLX telephone Terminal Adapter Data Only This station includes a terminal adapter and a data terminal but no telephone For your customer s specifications see For
55. a port on that MLX port module for the CTI link Unplug any telephone adjunct from that port gt NOTE Make sure that the MLX board s firmware vintage is NOT 29 Any other vintage is acceptable that is earlier or future vintages after 29 If the port module has firmware vintage 29 the link administration is prevented and the System Programming screens tell the administrator that firmware 29 cannot be used Do not assign the CTI link to the first and fifth ports normally reserved for the operator positions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Installing a CTI Link Page 8 30 p 2 Program the communications system At the Executive Station or using SPM program the system in Hybrid PBX mode busy out the slot then program that MLX port as a CTI link port The functions for programming the system and the MLX port are under the System Programming option The functions to busy out and restore the slot are under the Maintenance option Be sure to restore the slot after you finish the programming p 3 Plug in the CTI link Tag the cable and or the port as the CTI link As a general rule do not plug in a CTI link unless the port is programmed as a CTI link port Also do not plug a telephone into a CTI link port The other end of this wire is plugged into the ISDN link interface card installed in the NetWare server gt NOTE If you are installing an
56. adjunct or an application into the CTI link refer to the books that come with that adjunct application Refer to the System Manager s Guide section Adding a CTI Link for detailed instructions Refer to the MERLIN LEGEND Network Manager s Guide for instructions At this point the CTI link should be operational Link Reinstatement gt 1 The considerations and hardware requirements for a link reinstatement are the same as those for a new installation since this procedure is used only after a link shutdown A summary of the installation procedure for a link reinstatement is provided below Plug in the CTI link if unplugged As a general rule do not plug in a CTI link unless the port is programmed as a CTI link port Also do not plug a telephone into a CTI MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Installing a CTI Link Page 8 31 link port The other end of this wire is plugged into the ISDN link interface card installed in Step 3 of the New Installation procedure p 2 Resume CTI link traffic Refer to the MERLIN LEGEND Network Manager s Guide for instructions p 3 Resume MERLIN LEGEND alarming for the CTI link Refer to the MERLIN LEGEND Network Manager s Guide for instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Page 9 1 Upgrading t
57. and pulling it out See Figure 3 34 b Rotate the handset holder 180 degrees and replace it in its slot See Figure 3 35 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 54 Figure 3 36 Replacing the Extension Label p 6 Replace the extension label and plastic cover a Insert one end into the slot and snap the other end into place See Figure 3 36 b If you are mounting an MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP or MLX 16DP wall telephone go to Step 7 If you are assembling a desk telephone go to Step 8 p 7 Wall mounting an MLX 5 MLX 5D MLX 10 MLX 10DP MLX 10D or MLX 16DP telephone a Turn over the telephone and remove the jack guard from the TEL OTHER jack area set the telephone aside b Unpack the 630B Phonemount and remove the modular jack from the backplate c Route the D8W cord or DIW cable through the hole in the backplate and have it exit at the top of the backplate leave 10 in 25 cm of cord to connect the telephone See Figure 3 37 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 55 Jack Plug Mounting Plate Figure 3 37 Mounting the Backplate
58. any miscellaneous information particular to that extension MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 System Numbering Forms Form 2b System Numbering Digital Adjuncts Form 2b System Numbering Digital Adjuncts Issue 1 August 1998 Page A 4 MLX Set Factory Se Pass Telephone Set Up ID 2digit 3 digit Person Location Space Renumber to Adjuncts 2B Bus Ext No Function and Equipment Type 1 710 300 7300 711 301 7301 712 302 7302 713 303 7303 715 305 7305 716 306 7306 2 3 4 5 714 304 7304 6 7 8 717 307 7307 9 718 308 7308 10 719 309 7309 11 720 310 7310 12 721 311 7311 13 722 312 7312 14 723 313 7313 15 724 314 7314 16 725 315 7315 17 726 316 7316 18 727 317 7317 19 728 318 7318 20 729 319 7319 21 730 320 7320 22 731 321 7321 23 732 322 7322 24 733 323 7323 25 734 324 7324 26 735 325 7325 27 736 326 7326 28 737 327 7327 29 738 328 7328 30 739 329 7329 31 740 330 7330 32 741 331 7331 33 742 332 7332 34 743 333 7333 35 744 334 7334 36 745 335 7335 37 746 336 7336 38 747 337 7337 39 748 338 7338 40 7
59. any unused wires unterminated A CAUTION Be careful not to connect tie trunks to GS LS or DID ports Since all the jacks on the termination block are 8 wire jacks it is possible to interchange tie trunk wires with GS LS or DID wires accidentally MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Testing Trunks Page 4 13 RJ48C X Interface The RJ48C X interface terminates a DS1 trunk at the customer s premises Both RJ48C and RJ48X interfaces have 8 wire modular jacks However the RJ48X interface includes shorting bars that loop the DS1 trunk s receive pair to the transmit pair This helps in testing the DS1 trunk from the central office Testing Trunks Before you connect the central office trunks to the control unit verify that there is dial tone and that you can dial out on every trunk DID trunks can be tested only through the control unit Do not test DID trunks at this time A caution Do not use analog multiline telephones or MLX telephones for testing They do not work for these tests and can be damaged if you use them for this purpose Testing Loop Start Trunks To perform this test you need a single line telephone or an installer s test telephone craft set If you are installing rotary dial trunks use a rotary telephone to perform this test To test loop start trunks follow the steps below P
60. attendant ADDS does not function with an MFM Hardware Requirements To set up ADDS a business must have the following a Automated Document Delivery System unit Touch tone telephone a Group llI G3 fax machine with an integrated handset To request and receive information a caller must have a touch tone telephone and a Group III G3 fax machine For backup one of the following is required a Lucent Technologies 705 MT Multitasking Terminal a Lucent Technologies 6386 SX WGS or compatible with ProComm Plus software See the Lucent Technologies Automated Document Delivery System ADDS Administrator s Guide for installation instructions Call Accounting System Call Accounting System CAS is ideal for medium and large companies that want to manage telephone usage and control costs by tracking calls placed from and received by the system gt NOTE CAS is also available as part of the UNIX System based Integrated Solution II IS Il and Integrated Solution III IS Ill software applications MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Accounting System Page 8 6 CAS runs on an approved DOS PC Two versions of the product are offered CAS for Windows and CAS Plus V3 HackerTracker System for CAS Plus V3 is a software enhancement designed to help detect fraudulent use of the communication system The HackerTracker software can detect a
61. be used to support screen pop on a system that includes a CTI link using the calling party number as a database key code information about a caller automatically appears on the user s computer screen when the call arrives at the extension Depending on the application screen pop may be available for calls that arrive on line buttons other than SA buttons and or calls that are answered manually at the telephone rather than by the application Screen pop can occur on incoming calls from the following sources MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 5 0 Enhancements June 1997 Page xxxvi a Calling group distribution a ISDN PRI Routing by Dial Plan An extension on the MERLIN LEGEND Communications System m Remote access gt NOTE In the case of remote access calls the only information that the application can collect about the caller is the remote telephone number A transfer of a call that was answered by a voice response unit a A transfer redirection or conference of a call that was answered at a DLC or at a QCC 1 DLCs Direct Line Consoles may use CTI applications If they do they perform the same way as other extensions A DLC assigned to use a CTI link application is a monitored DLC When a DLC is used as a regular operator console and not using a CTI link extension it is non monitored 2 Calls to a QCC or
62. below Refer to Figure 2 6 throughout the procedure p 1 Make sure all power is off p 2 Place the power supply on a flat surface with the right side up as viewed from the front edge p 3 Wipe the module free of any dust or dirt p 4 Peel the backing paper from the smaller copper foil shield to expose the adhesive Issue 1 MERLIN LEGEND Communications System Release 6 1 August 1998 Installation 555 661 140 Installing the Control Unit Installing the Power Supply Page 2 22 Check the positioning of the foil shields before sticking them to the side of the module Once in place the foil is difficult to remove p 5 Position the foil on the upper part of the module and work out any air bubbles as you press the foil firmly in place p 6 Peel the backing paper from the larger copper foil shield to expose its adhesive p 7 Position the foil on the lower part of the module a The shields must meet b They should not overlap or have any space between them MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Power Supply Page 2 23 Upper Copper Foil Shield Lower Copper Foil Shield Il Power Unit Information Label Ay WA all UL Label or CSA Label Figure 2 6 Installing a Copper Shield in the Power Supply p 8 Tuck the foil shield tightly along the ledge or crease of
63. book we use ine trunk and lines trunks to refer to facilities in general Specifically we refer to digital facilities We also use terms such as personal line ground start trunk Direct Inward Dialing DID trunk and so on When you talk to your local telephone company central office ask them which terms they use for the specific facilities they connect to your system Some older terms have been replaced with newer terms The following list shows the old term on the left and the new term on the right Old Term trunk module trunk jack station station jack analog data station digital data station 7500B data station analog voice and analog data station digital voice and analog data station analog data only station digital data only station 7500B data only station digital voice and digital data station MLX voice and 7500B data station New Term line trunk module line trunk jack extension extension jack modem data station terminal adapter terminal adapter analog voice and modem data MLX voice and modem data modem data only station terminal adapter only station terminal adapter only station MLX voice and terminal adapter station MLX voice and terminal adapter station MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book A Product Safety Advisories Page lvi Typographical Conventions Certain type fonts and styles act as visual cues to hel
64. building for correct wiring at the cross connect field The way you connect the control unit to the network interface depends on the type of network interface that is installed While there are many ways you can do this the methods discussed in this chapter are usually best A CAUTION The local telephone company is responsible for providing appropriate protection for central office trunks Do not connect the central office trunks until you are certain that they are properly protected See Central Office Trunk Protection in Chapter 2 for details To avoid coupling power supply noise onto system wiring allow at least 3 in 7 62 cm of clearance between the basic carrier s power supply and any wiring or termination hardware located to the left of the control unit MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Wiring Page 4 2 If the network interface is greater than 25 ft 7 62 m from the control unit connect the control unit to the network interface using an Off Premises Range Extender OPRE See the documentation packaged with the OPRE for complete installation instructions If you use staples to attach the cords to walls or baseboards make sure you do not pierce the cords National and local building codes specify the type of cable required for telecommunications wiring For example you cannot use in
65. can be set at 0 up to 9 rings The factory setting for the forwarding delay is 0 rings no delay Voice Announce on Queued Call Console The system manager can enable the fifth Call button on a QCC console Hybrid PBX mode only to announce a call on another user s speakerphone providing the destination telephone has a voice announce capable SA button available A QCC cannot receive voice announced calls they are received as ringing calls The factory set status for the fifth Call button is Voice Announce disabled MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 0 Enhancements March 1996 Page xlix Time Based Option for Overflow on Calling Group Release 4 0 has added a time limit for calls in queue in addition to the previous number of calls limit If the Overflow Threshold Time option is set to a valid number between 1 and 900 seconds calls that remain in the calling group queue for the set time are sent to the overflow receiver If the overflow threshold time is set to 0 overflow by time is turned off The factory set time limit is 0 seconds off Single Line Telephone Enhancements The following changes enhance the performance of single line telephones Disable Transfer Through centralized telephone programming the system manager can disable transfer by removing all but one SA or ICOM button from the extension No Transfe
66. connecting the CAT set the 10 CAT switches to establish the speed or baud rate for the CAT and its associated printer p 2 Connect the control unit CAT printer and power supply See Chapter 5 Connecting a Printer to the Control Unit Do not use an outlet that is controlled by a wall switch p 3 Test the CAT Plus following the instructions provided in the documentation packaged with the application MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Management System Page 8 10 CAT Documentation Call Accounting Terminal CAT Plus V3 for Business Installation and Use Call Accounting Terminal CAT Plus V3 for Hospitality Installation and Use Call Management System Call Management System CMS is a DOS based software application that simulates the actions of a system operator by answering calls and distributing them to individual telephones Considerations You cannot connect a CMS in Behind Switch mode If a business requires more than 28 lines or employs more than 28 agents you can install up to two CMSs on a system to handle a second set of lines CMS operates on a dedicated PC with DOS version 3 3 or higher The CMS supervisor s console is a Direct Line Console CMS agents can use any MLX or analog multiline telephone that the system supports You must connect agent telephones to the first 58 telephone jacks on the control u
67. cumbersome large microphone Each comes with a 10 ft 305 cm coiled cord anda quick disconnect latch Mirage This is a small almost unnoticeable monaural headset that uses a disk shaped receiver It can be worn on either ear instead of a headband or ear tip This headset is not useful in noisy environments StarSet This monaural headset is worn without a headband It uses a soft pliable ear tip that provides high quality sound yet allows you to hear other conversations or instructions in the workplace Supra Monaural This monaural headset has an adjustable headband It offers a soft comfortable ear cushion that reduces surrounding noise making it easier to understand the caller MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 28 Supra Monaural Noise Canceling NC Same as above with noise canceling microphone to reduce background noise by up to 75 percent Supra Binaural Sound in both ears with soft ear cushion and adjustable headband Supra Binaural Noise Canceling NC Same as above with noise canceling microphone on flexible boom features windscreen and reduces background noise transmission by up to 75 percent Manual Operation Analog Multiline Telephones Only Manual operation is appropriate when a headset is used occasionally You pick up the handset to answer a call and replace it to hang up The
68. enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups MLHGs The NI 1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include a 800 NI BRI module Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and to report analyzed results Release 4 0 Enhancements March 1996 Release 4 0 includes all Release 3 1 functionality plus the enhancements listed below Support for Up to 200 Extensions An expanded dial plan supports up to 200 tip ring devices Support for National ISDN BRI Service This service Hybrid PBX and Key modes provides an alternative to loop start and ground start lines trunks for voice and digital data connectivity to the central office Each of the two B channels bearer channels on a BRI line can carry one voice and one data call at any given time The data speeds on a B channel are up to 28 8 kbps for analog data and up to 64 kbps for digital data which is necessary for videoconferencing and other high speed applications Release 4 0 supports the IOC Package S basic call handling service configuration and Multiline Hunt service configuration on designated CO switches MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements 7 Release 4 0 Enhancements March 1996
69. features including Centrex Transfer via Remote Call Forwarding but excluding Follow Me can be activated or deactivated at a multiline telephone by entering the authorization code for the extension from which calls are to be forwarded The user enters the authorization code then activates or deactivates the forwarding feature in the normal fashion This is especially useful for a single line telephone user who must include a Pause character in a Centrex Transfer via Remote Call Forwarding dialing sequence because the character cannot be dialed at a single line telephone It is also useful when activating Call Forwarding or Remote Call Forwarding at phantom stations or via remote access e g from another switch in the network No other features can be used by entering an authorization code in this fashion Release 5 0 Enhancements June 1997 Release 5 0 includes all Release 4 2 functionality plus the enhancements listed below Computer Telephony Integration CTI Beginning with Release 5 0 a PassageWay Telephony Services CTI link from the MERLIN LEGEND Communications System to a LAN server running Novell NetWare software allows Lucent Technologies certified telephony applications to control and monitor MLX and analog multiline telephone BIS only operations The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and ISDN link interface card
70. follow the steps below MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 18 p 1 At the test telephone pick up the handset p 2 Dial the access code and the number associated with the dictation equipment p 3 Verify that the ready tone is transmitted p 4 Test the transmission in both directions make a recording and play it back p 5 Hang up Testing the Paging System To test the paging system follow the steps below p 1 Pick up the handset at the test telephone and dial the number for a particular zone If ZoneMate 9 paging equipment is in use with PagePac 20 get an acknowledgment tone first and then dial the zone code to make an announcement You may hear a confirmation tone p 2 Make an announcement into the handset You should hear the announcement over the loudspeaker s p 3 Hang up p 4 Repeat Steps 1 through 3 for all paging zones Testing Music On Hold To verify that music is provided to outside callers placed on hold follow the steps below Inside callers do not hear Music On Hold p 1 Pick up the handset at the test telephone p 2 Dial the central office trunk access code and the system s published directory number or if you are using a DID trunk dial any extension MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and
71. is available for Hybrid PBX and Key modes only MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements 7 Release 4 0 Enhancements March 1996 Page xlviii Support for T1 Switched 56 Digital Data Transmission For Hybrid PBX and Key mode systems Release 4 0 expands support of T1 functionality by providing access to digital data over the public switched 56 kbps network as well as to digital data tie trunk services Users who have T1 facilities for voice services can now use them for video or data calls at rates of 56 kbps per channel 112 kbps for video calls using 2B data The Release 4 0 offering also includes point to point connectivity over T1 tie trunks allowing customers to connect two MERLIN LEGEND Communications Systems or a MERLIN LEGEND Communications System with a Lucent Technologies DEFINITY G1 1 Communications System or DEFINITY Enterprise Communications Server The two communications systems can be co located or at different sites Forwarding Delay Option Each user can program a Forwarding Delay setting for the Forward Remote Call Forwarding or Follow Me features The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver The delay period gives the original call recipient time to answer or to screen calls by checking the displayed calling number if available The delay
72. modem to the serial port on the data terminal If using an internal modem it should already be connected For a data terminal that has both COM1 and COM2 ports make sure you use the one designated for data transmission See the customer s system manager if you are not sure Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal If you are not sure see the customer s system manager or the documentation packaged with the modem data communications software and data terminal Connect the modem to the control unit a Plug one end of a D4BU cord into the appropriate modem jack see the modem s documentation if you are not sure b Plug the other end into the appropriate basic extension jack on the 012 or 008 OPT module so an ze le yeteth Numbering Extension Jacks for the appropriate module and extension jack Connect all power cords to an AC outlet that is not controlled by a wall switch MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Modem Data Only Stations Page 6 9 008 OPT Module 012 Module 7 Tip Ring mm ea Extension pa fal fay fa jack pa all il il il __ Bat ey 7 Prrccesser ra ea ca oa a g Fa Fa Pan fan Fa a ta fal fa fa
73. on the terminal adapters to the EIA 232 V 35 converters Two male male V 35 DB 37 cables 8 ft 24 m to connect the V 35 communication ports on the video codec to the EIA 232 V 35 converters Two male male RS 366 DB 25 cables 8 ft 24 m to connect the RS 366 dialing port of the video codec to PORT 2 on the terminal adapters Figure 6 6 shows an example of a video conferencing configuration gt NOTE If you are connecting MLX telephones omit both 440A4 terminating resistors The maximum cord length from the terminal adapters to the telephone is 80 ft 24 38 m MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Connecting Data Equipment Issue 1 August 1998 Video Conferencing Data Stations Page 6 19 008 MLX or 408 GS LS MLX Module 100D Module D8W cord Two MLX i ml li extension jacks H i DS1 line trunk B8ZS D8Ww po tel tar te fa jack or LINE jack c Ng AMI Setting E z cord T D8W cord a 404A B Terminating 440A4 7 Resistor ooon ooon ooon E Adapter MLX Telephones Optional for Voice Only Ca sl Resistor Switch Adapter 4ESS Optional Switch
74. present should turn on and then off They remain off when the modules are idle p 3 If any of these conditions are not met refer to Maintenance and Troubleshooting MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Powering Down the System Page 2 46 Powering Down the System You may need to power down the system for troubleshooting during installation or to add new equipment to the carrier A CAUTION Follow these steps in the exact sequence To power down the system follow the steps below p 1 Turn off the power supply on the basic carrier p 2 Turn off the power supplies on the expansion carriers p 3 Unplug any auxiliary power units Because the power supplies are already off the sequence for removing auxiliary power cords is not important p 4 Unplug the system from the AC outlet MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Page 3 1 Installing Telephones and Adjuncts The control unit supports the MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP MLX 16DP MLX 20L and MLX 28D telephones The MLX 20L and MLX 28D telephones may or may not be connected to a Direct Station Selector DSS The control unit also supports analog multiline and single line telephones Additionally various adjuncts are supported which may require Multi Function Modules MFMs or oth
75. programmed for Automated Attendant service and the number of busy hour calls determine how many MERLIN MAIL Voice Messaging System jacks are required for the user s system See Table 8 2 Table 8 2 MERLIN MAIL Ports Required Number of Jacks Required 2 4 Incoming Trunks 1to6 7 to 18 Number of Subscribers or Busy Hour Calls 1 to 20 21 to 60 Considerations You cannot connect MERLIN MAIL Voice Messaging System to a system operating in Behind Switch mode MERLIN MAIL Voice Messaging System is available in 2 port and 4 port configurations Both models have four hours of message storage capacity You can use up to eight jacks on an 012 basic telephone module or up to 16 jacks on an 016 T R basic telephone module for MERLIN MAIL If you use all eight jacks on an 012 module for MERLIN MAIL you cannot connect any other devices to the module When using fewer than eight jacks on the 012 module you can use the remaining jacks for tip ring devices When a mailbox user receives voice mail messages the Message LEDs on his or her telephone are on provided that a physical telephone has been assigned to that mailbox This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications MERLIN MAIL Page 8 21 Trunks to be answered by MERLIN MAIL should be programmed for reliable far end disconnect Callers wh
76. release the tab b Pull the deskstand up toward you and swing away from the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 6 Figure 3 4 Removing the Deskstand c Lift the deskstand out of the locating slot in the telephone base and place to one side MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 7 Figure 3 5 Releasing the Module Cover Screw p 3 Release and remove the module cover See Figure 3 5 Figure 3 6 and a Use a screwdriver to remove the screw in the lower right hand corner of the module cover MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 8 ull Up and Away Press eg Center Tab to Release Locating Slot Figure 3 6 Releasing the Module Cover b Press the center of the right side of the module cover with one hand to release the locking tab c Swing open the module cover to release it from the left side locating slot MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 9 Lif
77. sure you use the proper cords For all GS LS modules do the following a Use a D2R cable from an RJ11 Do not use the Brand Rex Quad cable from an E66 block a f you cannot avoid using the Brand Rex Quad cable reverse the tip and ring leads at the E66 block to correct the mismatch To connect the RJ11 and RJ14 network interfaces to the control unit follow the steps below MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring gt 1 gt 2 gt 3 gt 4 Page 4 12 Test the central office trunks for proper connection See Testing Trunks later in this chapter for instructions Label the network interface jacks the control unit module jacks and the D2R cords properly See Labeling Trunks later in this chapter for instructions Plug one end of a D2R cord into the jack at the network interface and the other end into the appropriate line trunk jack on the control unit Dress the wires properly RJ2GX Interface The RJ2GxX is a 25 pair amphenol interface that connects up to 8 tie trunks Construct the cross connect field in the same way you did for the RJ21X interface RJ21X and RJ2GX interfaces do not require separate termination blocks If there is room on the termination block for the trunk wires you can punch down both the RJ21X and the RJ2GX on the same 110AB1 100JP12 block Leave
78. terminal to the modem If using an internal modem it should already be connected to the correct serial port If the data terminal has both COM1 and COM2 ports make sure you use the one designated for data transmission See the customer s system manager if you are not sure MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Analog Voice and Modem Data Stations Page 6 6 p 2 Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal If you are not sure see the customer s system manager or the documentation packaged with the modem data communications software and data terminal Connect the modem to the GPA a Plug one end of a D4BU cord into the TEL EQUIP jack on the GPA b Plug the other end into the modem as indicated in the modem s documentation Connect the GPA to the analog multiline telephone a Plug one end of a D8AC cord into the VT jack on the back of the GPA b Plug the other end into the OTHER jack on the bottom of the telephone c Slide the switch on the back of the GPA to Automatic or Basic See GPA Settings above for your options Use a D8W cord to connect the STATION jack on the BR 241 B1 bridging adapter to the LINE jack on the analog multiline telephone Use two D8W cords to connect the EVEN and ODD jacks on the BR 241 B1 bridging adapter to the exten
79. the MERLIN LEGEND Communications System a new installation and how to get a CTI link working again after a link shutdown fa link New Installation Considerations In Release 5 0 the MERLIN LEGEND Communications System supports one CTI link The system must be in Hybrid PBX mode A telephone cannot be plugged into the CTI link port MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Installing a CTI Link Page 8 29 A brand new 4 pair cable must be installed No reuse of wire is supported Proper Systimax hardware must be used including cords and connecting blocks Hardware Requirements There are no new hardware requirements in Release 5 0 of the MERLIN LEGEND Communications System The CTI link plugs into an available port on an 008 MLX or 408 MLX module However the firmware vintage for the module must be other than 29 An earlier or future vintage must be used for CTI link operation If the firmware vintage is 29 the link administration is prevented and the System Programming screens tell you that the firmware 29 cannot be used A summary of the installation procedure is provided below These steps should be followed in order Step 2 cannot come before Step 1 or System Programming will fail procedure error beeps p 1 Install MERLIN LEGEND hardware Choose a slot for an MLX port module 008 MLX or 408 MLX and insert the module Identify
80. the Auxiliary Power Unit a Installing Expansion Carriers a Installing the Processor a Installing the Modules a Replacing a Module a Connecting the Control Unit to an AC Outlet MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page vii N 3 Installing Telephones and Adjuncts 3 1 a Installing Adjuncts 22 a Installing Direct Station Selectors a Assembling MLX Telephones a Installing Cordless or Cordless Wireless Telephones 3 5 a Connecting Telephones_ to the Control Unit 4 Connecting the Control Unit to the Network Interface a Wiring Testing Trunks a Labeling Trunks a Installing the Channel Service Unit a Wiring Two Switches Together De 5 Installing the PC CAT or Printer 5 1 a Connecting a PC to the Control Unit a Connecting a CAT to the Control Unit 5 7 o a Connecting a Printer to the Control Unit 5 7 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page viii 6 Connecting Data Equipment a Data Stations a Analog Voice and Modem Data Stations a Modem Data Only Stations a MLX Voice and Modem Data Stations a MLX Voice and Terminal Adapter Data Stations a Terminal Adapter Data Only Stations a Video Conferencing Data Stations 7 Initializing a
81. the CO may provide a second dial tone prompting the user to enter more digits If this second dial tone is delayed and the user dials digits before the CO provides the second dial tone there is a risk of toll fraud or misrouting the call The second dial tone timer enables the system manager to make sure that the CO is ready to receive more digits from the caller Security Enhancements The sections below outside security measures that are implemented in Release 3 1 and later systems Disallowed List Including Numbers Often Associated with Toll Fraud A factory set Disallowed List 7 contains default entries which are numbers frequently associated with toll fraud By default Disallowed List 7 is automatically assigned to both generic and integrated VMI voice messaging interface ports used by voice messaging systems The system manager can manually assign this list to other extensions Default Pool Dial Out Code Restriction for All Extensions The default setting for the pool dial out code restriction Hybrid PBX mode only is restricted No extension or remote access user with a barrier code has access to pools until the restriction is removed by the system manager Default Outward Restrictions for VMI Ports Ports assigned for use by voice messaging systems generic or integrated VMI ports are now assigned outward restrictions by default If a voice messaging system must be allowed to call out for example to send calls to a user
82. unit load do not include any equipment with its own power supply Checking Unit Loads In the event of maintenance or equipment changes recalculate the unit loads for each carrier where there is a new configuration Use the worksheet in Appendix B Unit Load Calculation Worksheet As a general rule if you can distribute the 800 DID modules and telephone modules equally across the carriers you prevent unnecessary drain on any one carrier However the rule varies depending on the system s operating mode The next two sections provide the rules for calculating unit loads in various modes Unit Loads for Hybrid PBX Mode Older power supplies models 391A1 or 391A2 generally support six modules of any type in Hybrid PBX mode without requiring an upgrade to a newer power supply model 391A3 or 391C1 If the following conditions are true however the unit loads on a carrier can exceed the 54 unit maximum and therefore require a newer power supply model 391A3 or 391C1 a All six carrier slots are occupied by MLX telephone or analog multiline telephone modules MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Basic Carrier Page 2 18 The carrier has a total of more than 45 MLX 20L telephones or 34 button analog multiline telephones installed Unit Loads for Key or Behind Switch Mode In a Key or Behind Switch system with four or
83. ways a If the number of waiting calls is less than the value programmed for Threshold 1 or drops below that level the LED is unlit a If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value the LED flashes a If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the value for Threshold 3 the LED winks a Ifthe number of waiting calls is greater than or equal to the highest value Threshold 3 the LED lights steadily gt NOTE A DSS Direct Station Selector button that is used as a Calls in Queue Alarm button can only indicate two threshold levels either by flashing or by lighting steadily If a calling group must use this type of Calls in Queue Alarm button only two threshold levels should be programmed If all three thresholds are set to the same value the result is one threshold only with LED state either off or on steady If two values are the same then the result is two alarm levels flash steady The factory setting is one call for all three thresholds with LED states of off and steady An external alert only signals when the number of calls in the queue meets or exceeds the programmed Threshold 3 value MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 2 Enhancements June 1997 Page xl MLX 5 and MLX 5D Telephones
84. 0 pit p 12 p 13 To make the connections at the printer follow the steps below See Figure 5 4 on page 5 13 At the printer location either plug one end of a D6AP cord into a 2012D 50M transformer or follow the instructions in Step 9 above Plug the other end of the D6AP cord into the lower jack on a 400B2 power adapter Plug the 400B2 power adapter into the wall jack Plug the 2012D 50M or 2012D transformer into the wall outlet for the printer Plug one end of a second D8W cord into the top jack on the second 400B2 power adapter Plug the other end of the second D8W cord into the WALL jack on the Z3A2 ADU Connect the 25 pin male connector on the Z3A2 ADU to the 25 pin female end on a second 355AF adapter Plug one end of a third D8W cord into the second 355AF adapter Plug the other end of the third D8W cord into the SMDR jack on the back of the CAT Plug one end of a fourth D8W cord into the PRINTER jack on the back of the CAT Plug the other end of the fourth D8W cord into a third 355A adapter Slide the third 355A adapter into the serial port on the back of the printer Set the appropriate printer options for SMDR See Setting Printer Options and DIP Switches on page 5 21 for instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit P
85. 0MM Basic telephones equipped with rotary dials so no system features 554BMPA requiring and can be used Telephones with neon Message lights 500SM are not supported Vintage telephone no longer available for sale or lease Although the 8102 can be connected to a speakerphone and the 8110 has a speakerphone they cannot be used for group paging not supported on single line telephones The auto answer function on the 8110 must be disabled MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 42 Single Line Telephones in Release 3 0 and Later In Release 3 0 and later only single line telephones with positive disconnect are fully supported as system telephones any single line telephones equipped with a ground start button if necessary can be used as PFT telephones Older single line telephones can be used with Release 3 0 but their operation is slightly different Table 3 3 lists the single line telephones supported in Release 3 0 and later Table 3 3 Single Line Telephones Supported by Release 3 0 and Later Model Description 2500 YMGL Basic desk telephone with Message light and Flash button Flash button is used instead of the switchhook for features that require a switchhook flash such as Transfer and Hold 8101 Basic desk telephone with Message light and Flash button Flash button is used instead of the
86. 1 140 August 1998 Prior Releases Features and Enhancements B Release 5 0 Enhancements June 1997 Page xxxviii efficient than the circular type because it takes into account the varying duration of calls The system distributes calls based on when an agent last completed a call not on when he or she last received one This hunting method ignores non calling group calls For example if an agent transfers a call that arrived on a line not assigned to the calling group the calling group member s most idle status is unaffected Delay Announcement Devices The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4 2 and earlier systems Furthermore an additional secondary delay announcement device can be specified for a total of ten primary device extensions and one secondary device extension per group A primary delay announcement device operates in the same fashion as a single delay announcement device playing once as soon as it is available for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement If a secondary announcement device is used it can use the factory setting which plays the announcement once or it can be set to repeat the announcement after a certain amount of time The system manager programs the time 0 900 seconds between announcements This setting contr
87. 1998 Installing the Control Unit Installing the Processor Page 2 30 Installing the Processor Installing the processor includes the following procedures a f both of the following conditions are true follow the procedures in Modifying the Processor for Key Mode in Chapter 9 Form 1 System Planning indicates Permanent Key mode Form 2c System Numbering Line Trunk Jacks indicates no GS ground start trunks in the Incoming Trunk Type column m Insert the processor into the carrier as indicated in Installing the Processor in the Carrier later in this chapter gt NOTE If the system is programmed for Permanent Key mode check the switch salting Refer tolMoeiiyina the Processor for Kay Node ih Chapter 9 for detailed procedures If the switch is set to Permanent Key only operation all trunks revert to loop start If the switch is not set any programmed designation for ground start trunks is retained The ground start pool never has trunks assigned to it automatically but must be programmed after the ground start ports are designated Ground start trunks are assigned to the ground start pool on initialization except in a system switched for Permanent Key mode operation In Release 1 0 ground start and loop start trunks automatically defaulted to loop start Beginning with Release 3 0 the feature module required for Release 2 1 and earlier is no longer needed The Release 3 0 processor module con
88. 1C E amp M protected OlL6829 G VE TLL L Switches 1 through 5 control Port 2 5 simplex NNI O Ol682429 GVE Switches 6 through 10 control Port1 it 1C E amp M protected Figure 2 11 400EM Module Sample Dip Switch Settings for Signaling Types 1C and 5 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 39 Labeling p 1 After all modules have been installed label all jacks using the numbered labels provided with the feature module a Line trunk labels have green numbers on off white background a Telephone labels have blue numbers on off white background See Figure 2 12 on page 2 40 for the locations of line trunk jacks and telephone jacks on each module and label them as described next p 2 Label each line trunk jack on the modules sequentially 1 through 80 Begin with the module in slot 1 numbering from bottom to top on each module and working from left to right across the carrier s The 100D module has 24 numbers assigned to the line trunk jack p 3 Label each telephone jack sequentially 1 through 144 Begin with the module in slot 1 numbering from bottom to top on each module and working from left to right across the carrier s A CAUTION The 008 OPT module is assigned 12 logical IDs and the last f
89. 3 Administration and Operation Call Accounting System for Windows Installation Administration and Operation Call Accounting Terminal Call Accounting Terminal CAT Plus is a standalone application that provides accurate and flexible call accounting at a low cost Two versions of this product are offered CAT Plus Hospitality for hotels and health care facilities and CAT Plus Business for other types of businesses For more information see Connecting a Printer to a Control Unit in Chapter 5 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Accounting Terminal Page 8 9 Considerations You can connect only one CAT to the system You must use a Serial printer such as the CAT printer You must locate the CAT Plus within the distances noted below Control unit 14 ft 4 27 m direct connection 1000 ft 305 m using building wiring a Serial printer 50 ft 15 2 m Power supply grounded wall outlet 4 ft 1 22 m Hardware Requirements The following hardware is required for CAT installation a Call Accounting Terminal CAT Plus a Serial printer Lucent Technologies CAT Printer is recommended connected by a Z200A EMI cable to the PRINTER jack of the CAT D8W cord and 355AF adapter connecting the SMDR port on the communications system to the SMDR jack of the CAT A summary of the installation procedure is provided below p 1 Before
90. 49 339 7339 Figure A 2 Form 2b System Numbering Digital Adjuncts MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 System Numbering Forms Form 2c System Numbering Line Trunk Jacks Form 2c System Numbering Line Trunk Jacks Issue 1 August 1998 Page A 5 Music On Hold Line Trunk No Source Maintenance Alarm Line Trunk No Loudspeaker Page Line Trunk No s Loop Start Reliable Disconnect No Yes Incoming Bess acc Line Trunk Toll Type perator Module Jack Type Pool Type Main Telephone Outmode Prefix Req d Hold Disc te Suave Type LS GS Line Dial Re No Personal Number Signaling for LD Interval Receive Priority and Slot Log DID Tie Trunk Out number Line WATS or Callst Levelt No 1D etc No Codet to FX etc Equipment Label TT R Yes No Short Long No 4 Function il 801 iiris 2 802 EER a Bos tineri i ao boris a 805 poiiit 6 806 EATE 7 807 poiiit 8 808 ween 9 809 WESER 19 oa innert T1 811 12 812 kitett 13 813 EEEE 14 814 TEESE 15 815 REFET 1 evs fof Gi ae B17 ittir ek BIS poiiit 12 219 iiit 20 820 Factory Setting If the system has AUDIX Voice Power FAX Attendant System Integrated Administration will automatically set Loop Start Reliable Disconnect
91. 61 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 4 Do not touch the circuitry on the MFM Touching the circuitry may result in component damage from electrostatic discharge Before installing an MFM disconnect all trunk and or power cords that are attached to the MLX telephone This is to ensure that no hazardous voltages are present during installation Ringing voltage from the MFM attached to the MLX telephone can cause electrical shock if adjustments are made while the cords are connected Telephone Base Figure 3 2 Removing the User Card Tray and Line Cable To install or replace an MFM and change its pin settings follow these steps MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 5 gt NOTE If you are installing or replacing an MFM in a wall mounted MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP or an MLX 16DPtelephone start at Step 3 p 1 Place the telephone face down on a flat surface remove the user card ce and line cable from the bottom of the deskstand See Q Pull Up and Away Press Center Tab Figure 3 3 Releasing the Deskstand p 2 Release and remove the deskstand from the telephone See Figure 3 3 and Fig a Press on the top rear center of the deskstand to
92. 61 140 August 1998 Upgrading the System Powering Down the System Page 9 7 Powering Down the System You may need to power down the system to add upgraded equipment to the carrier A caution Follow these steps in the exact sequence To power down the system follow the steps below and see p 1 Turn off the power supply on the basic carrier p 2 Turn off the power supplies on the expansion carriers p 3 Unplug any auxiliary power units Because the power supplies are already off the sequence for removing auxiliary power cords is not important p 4 Unplug the system from the AC outlet MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Powering Down the System Page 9 8 Processor Sooo Amoco Sooo Ara AAAA 48 VDC Auxiliary Auxiliary Powel Power npu Unit e AC AUX i a on i ee r ee on a 48 VDC Power Cord r i a ne en r ef ei en AUX Power Unit AC AC Power Cord Outlet Control Unit m AC Power Cord Figure 9 2 Powering Down the System MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading the Control Unit Page 9 9 Upgrading the Control Unit gt 1 Do not remove a
93. AC outlet dimensions 2 4 grounding requirements houseing installation interference location mounting hardware fe overview 2 t to 2 5 O MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 4 Credit card verification terminal installation CTI link installation 8 28 to hardware requirements new installation D Data communications equipment DCE forms 1 4 MLX voice and terminal adapter data equipment configuration Data stations overview 6 1 Datel7 So O DEFINITY ECS to MERLIN LEGEND connection 4 14 eeesesisaisi i isi d Dial dictation device installation 3 25 Dial repeating tie trunks testing DID trunk testing 7 9 DIP switch settings 400EM tie trunk module AT amp T CAT printer MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 5 Direct Station Selector DSS ol3 4A7 o O auxiliary power Dual tone multifrequency DTMF signaling 330 SSCS E Electricalnoise 2 3 _ O O Environmental requirements for control unit Expansion carrier Expansion carriers installation 2 26 to 2 29 S E PC F Fax machine installation Ferrite coreinstallation 2 24 _ S Forms adjunct installation control unit installation 1 3 oS O data equipment connection 1 4 SS O network interface connection 1 3 o telephone in
94. C loaded with a Windows software package available at an extra charge from Paradyne gt NOTE If you are upgrading to Release 6 0 or 6 1 make sure the CSU is programmed for PRI signalling at either end of a PRI tandem trunk You may have an existing setting for T1 or robbed bit signaling rather than PRI signaling If the CSU is not set for PRI signalling you will get an error message PRI D channel inoperative The ACCULINK CSUs come equipped with two factory set option configurations Factory 1 Fact 1 and Factory 2 Fact 2 They leave the factory set at Fact 1 Two of the default parameters in Fact 1 are ESF B8ZS In the Fact 2 setting two of the default parameters are D4 AMI MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Installing the Channel Service Unit Page 4 18 The CSUs offer a number of front panel alarms and monitor alarm conditions occurring either on the network interface or on the DTE interface If an ACCULINK CSU detects two alarm conditions at the same time it reports the higher priority alarm Alarms remain active until the alarm condition is cleared Network performance is continually monitored and maintained by internal memory registers when the network interface is configured for ESF operation The registers collect performance data for the previous 24 hour period Lucent 8 ACCULINK
95. CAT or Printer Connecting a Printer to the Control Unit Page 5 17 Connecting a Printer 50 Feet 15 2 m or More Away Use this procedure to connect a printer to the control unit if the following conditions apply The printer is not a CAT printer connected to a CAT a The printer is 50 ft 15 2 m or more from the control unit a The printer is not grounded to the same AC outlet as the control unit The printer is not grounded to an outlet that is on the same 117 V AC branch as the control unit and that is 50 ft 15 2 m or closer to the control unit gt NOTE If you are installing the printer in a different room than the control unit make sure that both locations have working wall outlets and wall jacks and that the building wiring has been connected so that the wall jacks in each location communicate with each other You need the following hardware for this procedure a Z200A EMI filter Adapter for the interface cable connector 355A for the male connector 355AF for the female connector 400B2 power adapter a Z3A2 ADUs BRI1A 4P adapter or 102 connecting block or 103 connecting block 8 position wall jacks a EIA crossover cable m ADU crossover cable MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 18 2012D transformer 248B adapter D8W cords D6AP power cord
96. END Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 16 Figure 3 14 Replacing and Tightening the Module Cover Screw c Replace and tighten the module cover screw that you removed in Step 3 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 17 Lower Into Inner Center Slot Figure 3 15 Replacing the Deskstand p 9 Replace the deskstand If you are wall mounting an MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP or MLX 16DP telephone go to Step 11 otherwise continue with Step 9a a Place the tab on the narrow edge of the deskstand into the locating slot on the telephone base MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 18 Lower and Press Into Figure 3 16 Lowering the Deskstand and Locking into Place b Lower the deskstand and lock into place MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 19 Figure 3 17 Replacing the User Card Tray and Line Cable p10 Replace the user car
97. Fal BL bal Pal ba bal fa a Fal Fay bar fa fa O Fal fa Ban fan fa i i ta Pan a a m E E W E AC Outlet D4BU O cord LINE jack EIA 232 D Cable SERIAL connector AC Outlet Figure 6 2 Modem Data Only Equipment Configuration MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment MLX Voice and Modem Data Stations Page 6 10 MLX Voice and Modem Data Stations Figure 6 3 shows the equipment configuration for an MLX voice and modem data station 008 MLX or 408 GS LS MLX Module z rocessor O matata al taataa aT aaa al taataa Tal matata ial MLX E Extension jack N T amo amoo amooo O lt aaTaraatat D8W cord LINE jack TEL OTHER jack D4BU cord AC Outlet Data Terminal MLX Telephone with MFM LINE jack EIA 232 D Cable s SERIAL connector Figure 6 3 Modem Data and MLX Voice Equipment Configuration To set up a modem data and MLX voice station follow the steps below MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equip
98. GEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading the Control Unit Page 9 13 Figure 9 4 Replacing a Module in the Carrier p 3 Remove the clips from the left side of the control unit as you did in Step 1 however make sure you replace the clips before securing the screws again p 4 Reinstall the power supply module by hooking it onto the rod at the top of the carrier and then swinging it down into place See Figure 9 4 p 5 Push the power supply module firmly until you hear it lock MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Modifying the Processor for Key Mode Page 9 14 Modifying the Processor for Key Mode To modify the processor for Key mode in Release 3 0 and later follow the steps below For earlier releases see Appendix E in Maintenance and Troubleshooting Prepare a non metallic surface such as a table on which to work A WARNING Do not touch the gold connectors on the rear of the processor module Electrostatic discharge ESD can damage the circuitry as can the oil from your fingertips Use a properly grounded wrist strap to prevent damage from electrostatic discharge Only a qualified technician should perform this procedure p 1 Remove the control unit housing See Figure 9 1 p 2 Power down the system as described earlier i
99. Ifthe PC is more than 50 ft 15 2 m from the control unit see Connecting a PC More Than 50 Feet Away later on this chapter A CAUTION To prevent damage from electrostatic discharge ESD avoid touching leads connectors pins and other components Use a properly grounded wrist strap MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 2 Connecting a PC Within 50 Feet Use this procedure to connect a PC to the control unit when the PC is within 50 ft 15 2 m of the control unit You need the following hardware for this procedure a 355AF adapter a D8W cord a EIA 232 D cable optional To connect a PC within 50 ft 15 2 m of the control unit follow the steps below See Figure 5 1 p 1 Connect the D8W cord For system programming or maintenance plug one end of a D8W cord into the ADMIN jack on the control unit For SMDR plug one end of a D8W cord into the SMDR jack on the control unit p 2 Plug the other end of the D8W cord into a 355AF adapter p 3 Connect the 355AF adapter a If you are using an EIA 232 D cable plug one end of the cable into the 355AF adapter and plug the other end into the COM1 port on the PC a If you are not using an EIA 232 D cable plug the 355AF adapter directly into the COM1 port on the PC MERLIN LEGEND Communications System Release 6 1 Issue 1 In
100. In a co resident environment such as CONVERSANT and AUDIX Voice Power the system supports a maximum of 16 channels The number of channels assigned to AUDIX Voice Power can never exceed 12 Hardware Requirements The platform for CONVERSANT is the Master Controller III Tower The Master Controller Ill is a desktop 20 MHz 486 SX PC with six available EISA bus slots with the tape drive installed It has 8 MB of RAM It MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Integrated Solution III Page 8 14 includes a system unit a monitor and a keyboard The Master Controller III has the following components 500 MB fixed disk drive 250 MB tape drive 3 5 inch floppy disk drive Two serial ports and one parallel port are integrated on the main board with connectors on the back panel of the system unit A disk drive controller and fixed disk drive interface also are integrated on the main board a A Video Graphics Array VGA video display controller and a tape drive controller are provided on separate add in boards a Lucent Technologies UNIX System V version 3 2 2 CONVERSANT Intro Documentation CONVERSANT Intro Application Support Software Installation Guide CONVERSANT Intro Application Support Software User s Guide Integrated Solution III Integrated Solution III IS III is a complete package of UNIX System based voice processing and call analys
101. LIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 12 p 1 Have the person at the far end place a dial repeating call to your telephone by dialing the proper tie trunk number Your telephone rings and the green LED next to ICOM or SA for Hybrid PBX systems flashes p 2 Pick up the handset The red LED next to the ringing button turns on and the green LED changes from flashing to steady p 3 Verify that you have good two way communication and hang up The green LED should turn off the red LED should turn off and another red LED may turn on p 4 Repeat Steps 1 through 3 for each incoming or two way dial repeating tie trunk Testing Outgoing Dial Repeating Tie Trunks Perform this test for dial repeating tie trunks that are two way or outgoing only If you are testing dial repeating two way tie trunks perform the incoming test as well To test outgoing dial repeating tie trunks follow the steps below p 1 At any telephone that has access to a dial repeating tie trunk press the first tie trunk button The red LED next to the pressed tie trunk button lights p 2 Pick up the handset In Hybrid PBX systems with pooled tie trunks press an SA button and dial the pool dial out code The green LED next to the selected button lights p 3 Dial the tie trunk number of the extension where someone is waiting for your call You
102. LX 28D or MLX 20L console can be powered from each control unit carrier For example a 3 carrier system can have 6 system operator positions each with one DSS powered from the control unit a If the total actual unit load is less than or equal to 54 any power supply module is sufficient a lf the total actual unit load is greater than 54 continue to Step 7 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load Calculation Worksheet Unit Load Worksheet Page B 6 7 Try to exchange modules between carriers to reduce the unit loads to 54 Remember that the 100D 400 LS 400 GS LS TTR 800 GS LS ID 800 800 NI BRI and 800 GS LS modules have unit loads of 0 0 Repeat Steps 1 through 6 to recalculate unit loads for the new configuration a If the exchange reduces the unit load to 54 or less any power supply module is sufficient m If the exchange does not reduce the unit load to 54 or less a 391A3 power supply is needed Continue to Step 8 gt NOTE Empty slots are not permitted between modules MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load Calculation Worksheet Unit Load Worksheet Page B 7 8 Calculate the unit loads for slots 5 and 6 of the carrier Qty x Unit Load Total Hybrid PBX or Equipment Modified Square Network Access Lines DID 1 0 1 0 DS1 0 0 0 0 GS LS 0 0 0 0 Tie 1 4 1 4 Teleph
103. Lucent Technologies Bell Labs Innovations MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Comcode 108198029 Issue 1 August 1998 Copyright 1998 Lucent Technologies 555 661 140 All Rights Reserved Issue 1 Printed in USA August 1998 Copyright 1998 Lucent Technologies 555 661 140 All Rights Reserved Issue 1 Printed in USA August 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change See Appendix A Customer Support Information for important information It follows Maintenance and Troubleshooting in this binder Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents provided
104. OO Co BOO oo oO COO OO Ooo I U i i Maa Doo OOOO Do COU CEC min DOO mumiigi COO oo nm amana mminnmi na maaa nmmn we Ou Od Od Od ENT Ai Od qa a Figure 3 19 Powering Up the Telephone after Installing the MFM b Connect one end of the D6AP cord to the 2 conductor small modular jack on the 400B or 400B2 adapter and plug the other end into the modular jack of the 406943837 power supply The total length of the cords connecting the power supply to the MLX telephone must be less than or equal to 50 ft 15 m A CAUTION Do not plug the D6AP cord into the 8 conductor large modular jack on the 400B or 400B2 adapter doing so can cause electrical damage to the control unit and to the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 22 c Plug the power supply into a 117 V AC outlet that is not controlled by a wall switch d Insert the plug end of the 400B or 400B2 adapter into the wall jack p13 Test the MFM for T R operation See Testing MLX Telephones with MFMs in Chapter 7 p14 Attach the adjunct to the MFM See Installing Adjuncts
105. Page xlvii New Control Unit Modules Release 4 0 supports a new NI BRI line trunk module and a higher capacity tip ring module 800 NI BRI Module This new module connects NI BRI trunks to the MERLIN LEGEND system for voice high speed data and video transmission 016 Tip Ring Module This new module supports a 200 extension dial plan by providing 16 ports for tip ring devices Applications that use a tip ring interface can connect to this board All 16 ports can ring simultaneously Four touch tone receivers TTRs are included on the module as well The module s ringing frequency default 20 Hz can be changed through programming to 25 Hz for those locations that require it Downloadable Firmware for the 016 and NI BRI Modules The Personal Computer Memory Card International Association PCMCIA technology introduced in Release 3 0 continues to support these two new boards for installation and upgrade in Release 4 0 A Release 3 0 or later processor is required for PCMCIA technology Support for 2B Data Applications A Lucent Technologies certified group and desktop video application can use two B channels to make video data calls when connected to a single MLX extension jack programmed for 2B data The 2B data devices must be equipped with ISDN BRI interfaces NI 1 BRI PRI or T1 Switched 56 facilities support 2B data communications at 112 kbps using two 56 kpbs channels or 128 kbps using two 64 kbps B channels This feature
106. System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 21 p 12 p gt 13 p14 p 15 a If the 400B2 is plugged into a wall jack make sure that building wiring has been set up so that the wall jack for the control unit can communicate with the wall jack for the printer a If the 400B2 is plugged into a BR1A 4P adapter 102 connecting block or 103 connecting block use 4 pair plug ended cable to connect the BR1A 4P adapter or connecting block to the wall jack for the printer On the printer side plug one end of a D8W cord into the wall jack and the other end into the WALL jack on the Z3A2 ADU Plug one end of an EIA 232 D cable into the 25 pin male connector on the Z3A2 ADU and the other end into the serial port on the printer Plug the 2012D 50M or 2012D transformer into a wall outlet Set the appropriate printer options for SMDR See Setting Printer Options and DIP Switches for instructions Setting Printer Options and DIP Switches If the customer has an Lucent Technologies 572 Lucent Technologies 475 476 CAT or Lucent Technologies Applications printer use this section to set up printer options If another type of serial printer is being used review these setup options for guidance and consult the manual for the printer Use the information below to determine the correct printer setting for the printer For the
107. System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 2 Automatic start trunks testing Auxiliary power unit installation 2 26 toj2 27 _ SSS overview B Backboard 2 4 O material requirements Background music copyright release and license 3 35 ___ S O with multizone paging Magic on Hold and bidirectional paging with single zone paging and Magic on Hold 3 36 O O Basic carrier installation 2 18 to 2 Basic Rate Interface BRI provisioning B channels xxix Bidirectional paging C Call Accounting System CAS hardware requirements Ee on outlet with printer hardware required procedure MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 3 Call Accounting Terminal CAT continued on outlet without printer control unit connections diagram 5 13 _ o ooo procedure a o ao Components installation sequence 1 1 2 OO O O O Connecting a CAT and printer on a different AC outlet Connecting a CAT to the Control Unit 5 7 SSSss O Connecting a PC to the control unit overview 5 1 Connecting a printer 50 ft or more away from control unit 5 17jto 5 21 _ lt lt Connecting a printer within 50 feet of control unit 5 15 to 5 16___ lt Connecting block removal 3 63 __ o O Connectubg a PC more than 50 ft away Control unit backboard requirements connecting to
108. X telephone with an MFM Supplemental Alert Adapter SAA and analog multiline telephone Alerts compatible with the SAA include horns bells chimes and strobes See Supplemental Alert Adapter for installation instructions gt NOTE The MFM in SAA mode and SAA support devices operate on 48 V DC You can connect alerts operating on 20 through 30 Hz to either an MFM in tip ring mode or a single line telephone jack Supplemental Alert Adapter If the system forms indicate a bell horn chime or strobe with an analog multiline telephone follow the steps below to install an SAA See Figure 3 27 p 1 Plug the telephone cord into the TELEPHONE jack on the SAA p 2 Plug the cord from the alert device into the ALERTER jack on the SAA p 3 Plug the cord from the telephone wall jack into the CONTROL UNIT jack on the SAA MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 39 Supplemental Alert Adapter CONTROL TELEPHONE UNIT ALERTER ON OFF C i j E E a aN a a a a a a E E Telephone Conference I ranse I Wall Jack an o E a a aa A aaa N Baa p LA N M messa Alerter Ss a S iy ta Cem Figure 3 27 Installing the Supplemental Alert Adapter
109. a Unit Seco ee ay ee r fa ea e r ie oa a a a AUX Power Unit AC Power Cord Control Unit AC Power Cord Figure 2 8 Installing an Auxiliary Power Unit MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing Expansion Carriers Page 2 28 Installing Expansion Carriers vvv y o gt 9 p 10 pit If you are adding an expansion carrier to an existing system see Upgrading the Control Unit in Chapter 9 before continuing If you are to install one or more expansion carriers follow the steps below to mount each one Refer to Figure 2 9 and Figure 2 5 throughout the procedure Locate the breakaway plastic tab on the right side of the previously mounted carrier Using a flat blade screwdriver gently pry the tab open to expose the card extender Align the connector of the expansion carrier with the card extender on the previously mounted carrier and slide the connector onto the extender Mark the screw hole locations on the backboard using the expansion carrier or the template that comes with the preassembled plastic backboard as a guide Make sure the carrier is level before marking the holes Disconnect the expansion carrier connector from the previously mounted carrier and put the expansion carrier a
110. a newer power supply is not needed a lf yes continue to Step 4 4 Hybrid PBX mode only Calculate the total number of MLX and analog multiline telephones Number of MLX 20L consoles connected to modules in the carrier Number of MLX 28D consoles connected to modules in the carrier Number of 34 button analog multiline telephones connected to modules in the carrier Total of MLX 20L MLX 28D and 34 button analog telephones a If total is less than or equal to 45 auxiliary power is not required a Ifthe total is greater than 45 continue to Step 5 Issue 1 August 1998 Page B 2 O Square O Modified MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load Calculation Worksheet Unit Load Worksheet Page B 3 5 Calculate the estimated unit loads Module Qty x Unit Load Total 008 12 0 008 MLX 13 5 008 OPT 8 0 012 8 4 016 T R 12 8 100D 0 0 400 L S 0 0 400 EM 8 0 400 GS LS TTR 8 0 408 12 0 408 GS LS 12 0 408 GS LS MLX 13 5 800 0 0 800 NI BRI 0 0 800 GS LS 0 0 800 GS LS ID 8 0 800 DID 8 0 MERLIN LEGEND 0 0 Mail Total Estimated Unit Load a If the total is less than or equal to 54 any power supply module is sufficient a Ifthe total is greater than 54 continue to Step 6 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Unit Load C
111. age 5 15 Connecting a Printer Within 50 Feet 15 2 m If the printer is within 50 ft 15 2 m of the control unit and is connected to the same 117 V AC branch as the control unit use this procedure to connect a printer to the control unit You need the following hardware for this procedure a Z200A EMI filter Adapter for the connector on the interface cable 355A for a male connector 355AF for a female connector MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 16 Processor Module Vogt T SMDR Printer Figure 5 5 Connecting a Printer Within 50 ft 15 2 m To connect a printer within 50 ft 15 2 m follow the steps below Refer to Figure 5 5 p 1 Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit p 2 Plug the other end of the Z200A EMI cord into a 355AF or 355A adapter p 3 Plug the female end of the adapter into either the 25 pin male connector on the printer s interface cable or the serial port on the printer p 4 Set the appropriate printer options for SMDR See Setting Printer Options and DIP Switches pn page 5 21 for instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC
112. al Directories is decreased by one whenever an MLX 20L telephone is connected to an MLX port t Use Form 2b for adjuncts connected via MFM or ISDN Terminal Adapter such as the ExpressRoute 1000 or 7500B data module Ringing Frequency is programmable on the 016 T R module only Figure A 1 Form 2a System Numbering Extension Jacks The following explains how to complete Form 2a MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 System Numbering Forms Form 2a System Numbering Extension Jacks Page A 3 The number in the logical ID column refers to the number of the extension jack in the control unit 1 In the Eqpt Equipment column enter the type of device such as an MLX 20L console that is connected to the extension jack On the second line enter any attached adjuncts such as an answering machine In the Old Ext No column if the wire run is being changed enter the extension number of the old extension If you are working with a new installation leave this space blank In the Renumber to column enter the extension number of the extension if not already filled in This includes new installations In the Wire No column enter the number of the wire as indicated by the label on the wire In the Person Location or Function column enter the name of the person at the location or the function of Such as a fax machine the extension and
113. al the trunk that is programmed to ring for a particular calling group Issue 1 August 1998 Page 7 14 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 15 p 3 At the ringing telephone have someone pick up the handset and gt 4 gt 5 gt 6 gt 7 gt 8 verify that you have good two way communication Repeat Steps 2 and 3 for each calling group Make additional calls to check each member of each calling group At any telephone pick up the handset and dial the group extension number Test the calling group delay announcement if provided for each group a Make the group busy or have all members log out of the group by dialing 44 at each group extension b Repeat Step 2 c After listening to the delay announcement hang up d Repeat these steps for each group At the ringing telephone have someone pick up the handset and verify that you have good two way communication System Speed Dial Test gt 1 To test System Speed Dial numbers follow the steps below Find out which numbers have been programmed for System Speed Dial See the system manager or use Form 10b as a reference for System Speed Dial numbers From the test telephone pick up the handset and dial a System Speed Dial code Verify that you have good two way communication and that the correct party was reached
114. alculation Worksheet Unit Load Worksheet Page B 4 6 Calculate the actual carrier unit load Qty x Unit Load Total Hybrid PBX or Equipment Modified Square Network Access Lines DID 1 0 1 0 DS1 0 0 0 0 GS LS 0 0 0 0 Tie 1 4 1 4 Telephones MLX 5 0 9 1 2 MLX 5D 0 9 1 2 MLX 10 0 9 1 2 MLX 10D 0 9 1 2 MLX 16DP 1 5 1 5 MLX 28D 1 2 1 7 MLX 20L 1 1 1 6 BIS 10 0 9 1 1 BIS 22 1 0 1 3 BIS 22D 1 0 1 3 BIS 34 1 1 1 5 BIS 34D 1 1 1 5 MLC 5 0 0 0 0 MDC 9000 0 0 0 0 MDCW 9000 0 0 0 0 10 Button Basic 0 9 1 1 10 Button HFAI 1 0 1 2 Continued Unit loads are computed per trunk for trunk type network access lines MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Unit Load Calculation Worksheet Issue 1 August 1998 Unit Load Worksheet Page B 5 Qty x Unit Load Total Hybrid PBX or Equipment Modified Square Telephones continued 34 Button Basic 0 9 1 1 34 Button DLX 1 2 1 7 34 Button BIS 1 2 1 4 34 Button BIS DIS 1 2 1 4 Single Line Telephone 0 6 0 7 Optional Equipment EICON board CTI link 0 0 0 0 interface board in Net ware server Direct Station Selector 0 7 0 9 General Purpose Adapter 0 8 1 0 Hands Free Unit 0 8 1 0 Headset Adapter 0 8 1 0 Total Actual Unit Load The MFM has its own wall power unit located at the telephone and therefore is not added to the unit load calculation t Upto two DSSs one DSS per M
115. alk and Queue Time Distribution Report Time of Day Report ICLID Call Distribution Report Facility Grade of Service Report Maintenance Enhancements Change to Permanent Error Alarm Beginning with Release 4 2 the most recent permanent error alarm is not shown on the System Error Log menu screen but is available as an option from that screen For details refer to the Maintenance section of the technician guide nstallation Programming and Maintenance MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 1 Enhancements June 1997 Page xliv Enhanced Extension Information Report Beginning with Release 4 2 the Extension Information Report includes the Extension Status ESS and supervisory mode of each extension Release 4 1 Enhancements June 1997 Release 4 1 includes all Release 4 0 functionality plus the enhancements listed below There are no hardware changes in Release 4 1 Coverage Timers Programmed for Individual Extensions Beginning with Release 4 1 coverage timers which control the duration of the delay before calls are sent to each level of coverage are changed as follows The Group Coverage Ring Delay 1 9 rings is programmed on individual extensions and replaces the Coverage Delay Interval programmed systemwide in previous releases a The Primary Cover Ring Delay 1 6 rings and Secondary Cover Ring Delay
116. allation System Programming gives procedural instructions for programming system features m User s guides and Operator s Guides give procedural instructions for programming and using telephone features Related Documents later in this section provides a complete list of system documentation together with ordering information In the USA only Lucent Technologies provides a toll free customer Helpline 1 800 628 2888 24 hours a day Call the Helpline or your Lucent Technologies representative if you need assistance when installing programming or using your system Terms and Conventions Used In this document the terms in the following list are used in preference to other equally acceptable terms for describing communications systems Lines Trunks and Facilities Facility is a general term that designates a communications path between a telephone system and the telephone company central office Technically a trunk connects a switch to a switch for example the MERLIN LEGEND Communications System to the central office Technically a line is a loop start facility or a communications path that does not connect two switches for example an intercom line or a Issue 1 August 1998 MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 About This Book Terms and Conventions Used Page lv Centrex line However in actual usage the terms line and trunk are often applied interchangeably In this
117. alog Centrex loop start line at the MERLIN LEGEND Communications System An outside call that uses this feature is defined as a call that arrives on an analog Centrex loop start line at the MERLIN LEGEND Communications System It may arrive directly or be transferred without consultation or without transfer supervision in the case of an automated attendant The forwarding call to the outside number is made on the same line trunk on which the call arrived conserving system facilities Activating Centrex Transfer via Remote Call Forwarding is just like activating regular Remote Call Forwarding and requires that Remote Call Forwarding be enabled for the extension However the user dials x instead of a dial out code and a Pause character may be required after the x The Centrex service provider determines whether the Pause is needed Pause cannot be originated from a single line telephone or a remote access user A multiline telephone user in the local system must enter an authorization code to activate the feature A remote access user may activate the feature without using an authorization code Barrier code requirements do apply however MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements l Release 5 0 Enhancements June 1997 Page xxxiv Authorization Codes and Remote Call Forwarding In Release 6 0 and later Key or Hybrid PBX mode systems forwarding
118. amage from electrostatic discharge ESD MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 9 Connecting a CAT and Printer on the Same AC Outlet v Use this procedure to connect a CAT and CAT serial printer into the same AC outlet as the control unit provided the CAT is fewer than 14 ft 4 27 m and the printer is fewer than 50 ft 15 2 m from the control unit You need the following hardware for this procedure a Z200A EMI filter a D8W cord m 355A adapter To connect a CAT and CAT printer on the same AC outlet follow the steps below See Figure 5 3 Plug the short end of the Z200A EMI cord into the SMDR jack on the control unit Plug the other end of the Z200A EMI cord into the SMDR jack on the back of the CAT Plug one end of a D8W cord into the PRINTER jack on the back of the CAT Plug the other end of the D8W cord into a 355A adapter Plug the 355A adapter into the serial port on the back of the printer Set the appropriate printer options for SMDR See Setting Printer Options and DIP Switches later in this chapter for instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 10 Processor O CAT PLUS Conn
119. an 016 T R basic telephone module for Lucent Technologies Attendants MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications MERLIN MAIL Page 8 19 If you use all eight jacks on an 012 module for Lucent Technologies Attendant you cannot connect any other devices to the module When using fewer than eight jacks on the 012 module you can use the remaining jacks for tip ring devices The following hardware is also required Lucent Technologies Attendant unit and cords Some AC power strips may be needed since the Attendant is powered by wall mounted transformers 10 V AC Powering and grounding procedures must follow those established for T R telephones that require auxiliary power For more information consult Lucent Technologies Attendant Installer s Guide MERLIN MAIL MERLIN MAIL Voice Messaging System provides the following integrated call management services m Automated Attendant a Call answering a Voice mail A Security Alert Products that are connected through a voice port must be properly restricted to prevent toll fraud See Appendix A in Maintenance and Troubleshooting for more information This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications MERLIN MAIL Page 8 20 The number of incoming trunks and subscribers
120. and 016 T R modules each provide four touch tone receivers TTRs The 008 OPT module 800 DID module 012 T R module and 800 GS LS ID modules each provide two TTRs To test TTRs follow the steps below Pick up the handset of a touch tone single line telephone that is connected to an 012 016 T R or 008 OPT module Dial x94 and the 2 digit number starting with 01 of the TTR that you want to test You should hear a busy tone if the receiver is in use or a reorder tone if you misdialed or addressed a receiver not in your system This can happen if you dialed 07 and your system has only an 012 module and one 400 LS module for a total of six TTRs If you hear reorder tone try again If you hear dial tone after one to three seconds of silence proceed with this test MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Installing the Control Unit s Housing Page 7 22 p 4 Dial 123456789x0 You should hear a dual tone multifrequency DTMF signal as each button is pressed When you finish dialing you should hear a 3 beep confirmation tone p 5 Repeat the test for each TTR Installing the Control Unit s Housing After you complete system acceptance testing and if you are confident that the system is completely installed you can install the control unit s housing gt NOTE Beginning with Release 2 1 or later the contro
121. and One Touch Headset Operation 3 29 3 16 Lowering the Deskstand and Locking into Place 3 18 3 24 Single Zone Paging with UPAM 3 33 3 25 Single Zone Paging with Background Music and Magic on Hold 3 36 3 26 Multizone Paging with Background Music Magic on Hold and Bidirectional Paging Talk Back 3 37 3 31 Connecting the Line Cords 3 50 3 35 Rotating the Handset Holder 3 53 3 36 Replacing the Extension Label 3 54 3 37 Mounting the Backplate 3 55 3 38 Routing the Cord Through the Backplate 3 56 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Figures Page xiii 3 39 Connecting Two Voice Pairs to a Telephone Using a Bridging Adapter BR 241 B1 3 62 3 40 Removing the Connecting Block 3 64 4 Connecting the Control Unit to the Network Interface 4 1 RJ21X Network Interface Connector 4 6 4 3 RJ21X Wiring Field Tools 4 8 4 6 3150 Front Panel 4 18 4 7 3150 Back Panel 4 19 4 8 DEFINITY ECS or DEFINITY ProLogix to MERLIN LEGEND T1 Tie Direct Connection on same continuous property 4 20 21 4 9 MERLIN LEGEND to MERLIN LEGEND T1 Tie Direct Connection on the same continuous property 4 C 5 Installing the PC CAT or Printer 5 1 Connecting a PC Within 50 ft 15 2 m 5 3 5 2 Connecting a PC More Than 50 ft 15 2 m Away 5 6 5 3 Connecting a CAT and Printer on the Same AC Outlet 5 10 5 4 Connecting a CAT and Printer on Different AC Outlets Control Unit Conn
122. at could cause minor personal injury or property damage if the hazard is not avoided Security Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people Nondisplaying authorization codes and telephone numbers provide another layer of security For more information see Appendix A Customer Support Information following Maintenance and Troubleshooting Throughout this document toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert A Security Alert Security Alert indicates the presence of atoll fraud security hazard Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Be sure to read Your Responsibility for Your System s Security on the inside front cover of this book and Security of Your System Preventing Toll Fraud in Appendix A Customer Support Information MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book Related Documents Page lviii Related Documents In addition to this book the documents listed below are part of the MERLIN LEGEND document
123. ation 555 661 140 August 1998 Index Page IN 15 Trunk protection 2 14 0 testing DID ray eeeseeseEe eS ground start 7 8 S O incoming dial repeating 7 11 loop start 7 8 o O outgoing automatic start 7 11 S outgoing dial repeating 7 12 S O two way automatic start two way dial repeating TTR See Touch tone receiver TTR testing 7 21 Ne _______ ____ Nw Two voice pairs 3 61 U Unit load checkingJ2 47 S O Unitloads 2 17 o Upgrading the system control unit 9 3 from MERLIN Il system from previous release 9 4 oo O V Video conferencing configuration diagram hardware required 6 17 to setup procedure 6 20 tol6 24 SSS y O terminal adapter settings MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 16 SESS WwW Wireless telephone Wiring central office network interface codes table 4 4 A o E network interfaces Wiring two switches together
124. ation cards a Pull the tab at the top of the large plastic cover and rotate the cover towards you b Remove the cover and the large designation card c Write or type the button assignments on the card For DSS1 use the side that is labeled 00 49 for DSS2 use the side labeled 50 99 The button assignments on the designation card should be by dial plan extension number not by logical ID port number d Replace the card and the plastic cover make sure the coated side of the cover is facing up e Repeat this step to remove the small plastic cover and to label the small designation card gt NOTE If the MLX telephone attached to the DSS is unplugged from the control unit and then plugged in again the display on the telephone may disappear Press the Home button to bring back the display MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 48 Assembling MLX Telephones You will need to assemble an MLX telephone before connecting it to the control unit For all other telephones skip to Connecting Telephones to the Control Unition page 3 58 Considerations Review the following items before you begin the procedure a MLX telephones are packed with the deskstand in the low position You can use the deskstand as is raise it to a higher angle or remove it To adjust or remove the stand see Step 1
125. ation set Within the continental United States these documents can be ordered from the Lucent Technologies BCS Publications Fulfillment Center by calling 1 800 457 1235 Document No Title System Documents 555 661 100 Customer Documentation Package Consists of paper versions of System Manager s Guide Feature Reference and System Programming 555 661 110 Feature Reference 555 661 111 System Programming 555 661 112 System Planning 555 661 113 System Planning Forms 555 661 116 Pocket Reference 555 661 118 System Manager s Guide 555 661 150 Network Reference 555 661 800 Customer Reference CD ROM Contains System Manager s Guide Feature Reference System Programming and Network Reference Telephone User Support 555 660 122 MLX Display Telephones User s Guide 555 630 150 MLX 5D MLX 10D and MLX 10DP Display Telephone Tray Cards 5 cards 555 630 153 MLX 28D and MLX 20L Telephone Tray Cards 5 cards 555 660 124 MLX 5 and MLX 10 Nondisplay Telephone User s Guide 555 630 151 MLX 5 and MLX 10 Nondisplay Telephone Tray Cards 6 cards 555 630 155 MLX 16DP Display Telephone Tray Cards 5 cards MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book How to Comment on This Document Page lix Document No Title 555 660 120 Analog Multiline Telephones User
126. attach the cords to walls or baseboards make sure you do not pierce the cords If an MLX telephone or analog multiline telephone is in a different building from the control unit and is within 1000 ft 305 m of the control unit connect the telephone to the control unit using two In Range Out of Building IROB protectors Make sure you use an MLX specific IROB protector for an MLX telephone and an analog multiline specific IROB protector for an analog multiline telephone See the documentation packaged with the IROB protector for complete installation instructions If the single line or T R telephone is 1000 ft 305 m or further from the control unit connect the telephone to the control unit using an Off Premises Range Extender OPRE See the documentation packaged with the OPRE for complete installation instructions A CAUTION Take extreme care to make sure that you connect MLX phones only to MLX modules a mismatch could damage the ports and cause them to stop functioning Incorrect wiring can result in users not being able to place outgoing calls Make sure you use the proper cord For all GS LS modules MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 60 a Use a D2R cable from an RJ11 jack Do not use the Brand Rex Quad cable from an E66 block If you cannot avoid using the Brand
127. bnormal calling activity by monitoring facilities and account code usage It then logs the activity and issues a real time alarm Considerations You can connect only one CAS to the system CAS operates ona dedicated PC running DOS Hardware and Software Requirements A typical CAS Plus V3 system consists of the following An approved DOS PC with 640K RAM Hard disk drive with at least 3 MB of available space for the application software Parallel printer output Serial SMDR input One parallel printer D8W cord and 355AF adapter connecting the SMDR port on the communications system to the COM1 serial port on the PC DOS version 3 3 or later CAS software To use CAS for Windows with the system the following components are recommended MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Accounting System Page 8 7 For a single site system an NCR 3315 PC 20 MHz 386 with 6 MB of RAM and a 120 MB hard disk For a multisite system an NCR 3332 PC 66 MHz 486 with 16 MB of RAM and a 340 MB hard disk MS DOS 5 0 or higher Windows 3 1 or later VGA color monitor Bus mouse For a single site system a 525 MB tape drive For a multisite system a 120 MB tape drive Okidata Microline 184T dot matrix or OL830 laser parallel printer For communications using CAS for Windows the following components are recommended For a single sit
128. cations System Release 6 1 Installation 555 661 140 Initializing and Testing the System Testing the System ARS and SMDR Tests gt 3 gt 4 If ARS patterns have been programmed you can test routing by placing toll calls and checking the trunk indicated on the SMDR printout Check the report to see which line trunk the system selected for an outgoing call The length of each toll call must be equal to or greater than the minimum SMDR recording time Otherwise SMDR does not recognize the attempt as a call To determine the minimum SMDR recording time check with the customer s system manager the factory setting is 40 seconds To verify ARS patterns follow the steps below In Hybrid PBX mode determine which toll numbers to call by examining the system manager s ARS patterns At any multiline telephone pick up the handset and dial the ARS access code and one of the toll numbers Make sure the call is completed before hanging up Repeat Step 2 for additional toll numbers At the SMDR printer verify that the call was made on the correct trunk group and check the number of seconds before the call is reported on the SMDR printout If there are errors check system programming Group Calling Test gt 1 To test Group Calling features follow the steps below Make sure that each group member is logged into the group To log in each member dials 44 p 2 At any telephone pick up the handset and di
129. cations System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 15 Heavy Lightning Protection Table 2 3 For most surges adequate protection is provided by meeting the previously listed requirements Additional protection is required when the customer is located in a heavy lightning area Connect a 147A protector to the system to limit surges from the AC lines and up to four CO trunks For systems with more than four CO trunks do the following Connect a 146A protector to the 147A protector providing protection for an additional four trunks Connect up to three maximum 146A protectors to a 147A protector allowing a maximum of 16 trunks on one 147A protector For more than 16 trunks add another 147A protector and continue adding 146A protectors as needed See Table 2 3 for various configurations and Figure 2 4 on page 2 16 for a typical 147A protector installation Heavy Lightning Protection Number of CO Trunks Required Protectors 1 4 5 8 9 12 13 16 17 20 21 24 147A 147A and one 146A 147A and two 146As 147A and three 146As Second 147A Second 147A and one 146A gt NOTE When you use the second 147A you can connect the 146As in any combination up to a maximum of three 146As per 147A For detailed installation instructions see the documentation packaged with the protectors MERLIN LEGEND Communications System Releas
130. control unit which must be located near the MERLIN LEGEND control unit Up to four individual display units which can be mounted on analog multiline telephones or wall mounted for both analog and MLX telephones a An administrative keyboard Optional equipment includes an administrative display a PC and a serial printer For detailed instructions see MERLIN Identifier Installation and Administration When MERLIN Identifier is used with MLX telephones a pair of installer wired 104A termination outlets is required for each MLX set that is connected to a MERLIN Identifier display unit You can connect a modem to one of the following a Single line telephone MLX telephone with an MFM a GPA and analog multiline telephone gt NOTE When a modem is connected to the TEL OTHER jack on the MLX telephone equipped with an MFM data calls can be made from the MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 35 modem independently of the MLX telephone Users dial data calls from the data terminal keyboard See Chapter 6 Connecting Data Equipment for complete information on connecting data equipment Music On Hold and Magic on Hold You can connect a Music On Hold device to an LS or GS line trunk jack programmed for Music On Hold The system supports one such connection either Magic on Hold or a customer owned
131. control unit if they are within 50 ft 15 2 m of each other and are on the same AC branch circuit a ADUs for connecting the Master Controller to the serial port on the control unit if they are not within 50 ft 15 2 m of each other and or they are not on the same AC branch circuit MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Lucent Technologies Attendant Page 8 17 a Any additional hardware required by the individual applications included in IS III including the cables and adapters for connecting the applications to the system VP4 boards or IVP6 cards for AUDIX Voice Power and FAX Attendant m 012 or 016 T R basic telephone module to provide the tip ring interface for AUDIX Voice Power a TR114 boards for FAX Attendant A summary of the installation procedure is provided below p 1 Set up the equipment and identify the hardware for IS Ill p 2 Connect the hardware as shown in the instructions p 3 Install the software and test the IS III application If a voice application is installed you will need two 125 MB tape cartridges for system backup For more information consult Integrated Solution III Installation and Maintenance Guide Lucent Technologies Attendant Lucent Technologies Attendant is a standalone application that provides operator like services through the use of pre recorded messages and electronic switching This ap
132. coverage MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 17 p 4 Verify that the telephones assigned to the Night Service group are ringing p 5 Have someone pick up the handset at a telephone in the Night Service group Verify that you have good two way communication p 6 At both telephones hang up p 7 Repeat Steps 2 through 6 for each operator console that is programmed to receive Night Service coverage p 8 Test telephones that are programmed for Night Service with Outward Restriction a Pick up a handset on a restricted telephone and verify that outside calls are not allowed b Using the password make an outside call c Hang up the handset d Press the Recall button and dial the password On an MLX telephone without a programmed Recall button press the Feature button and dial 775 and the password before picking up the handset e Pick up the handset and make an outside call f Verify that you have good two way communication and hang up p 9 At the operator console press the Night Service button again If you used a password in Step 1 enter the password again Verify that the Night Service LED turns off Testing the Dictation System If dictation equipment has not been installed skip this test Place a call to verify that you can access the dictation system To access the dictation system
133. d tray and line cable See Figure 3 17 a Insert the user card tray at an angle then lower and slide into the deskstand b Replace the line cable into the line jack in the deskstand MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 20 Pull A Press Center Tab Telephone Base Figure 3 18 Adjusting the Deskstand Height p11 Adjust the deskstand height See Figure 3 18 a To change the deskstand s height from low to high press the top rear center of the deskstand to release the tab b Pull the deskstand up and insert the tab into the slot in the module cover c To readjust the stand see the instructions on the bottom of the card tray p 12 Power up the telephone See Figure 3 19 a Plug the D8W cord from the telephone into the 8 conductor large modular jack of the 400B or 400B2 adapter MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 21 AC Power Outlet a Wall Jack QO o D6AP E sw Power Supply 400B2 Adapter 5 3 a Oo Oo oO JUN Be C
134. de the system can have either a dedicated fax line or Direct Inward Dialing DID You cannot install the MERLIN PFC telephone outside a building You must remove all button assignments except the one for the fax line from the fax extension You should remove the Voice Announce feature from the fax extension If the dedicated fax line is shared for outgoing calls only you must program the Ringing option to No Ring at every extension except the MERLIN PFC fax extension The MERLIN PFC can operate in Hybrid PBX mode Behind Switch mode or in Key mode The following sections list differences in operation between the two modes Hybrid PBX and Key Modes The dedicated fax line for incoming fax calls from the central office must be connected to a line jack on the control unit and the line cannot be assigned to a pool If DID is used a DID number must be assigned to the fax extension If a dedicated private line is used assign a fax line to the voice extension No lines or pools can be programmed to the fax extension At the fax extension the dedicated fax line should be programmed to Immediate Ring and any other lines should be programmed to No Ring MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications PassageWay Direct Connect Solution Page 8 24 Behind Switch Mode The dedicated fax line should be programmed to the MERLIN PFC fax extension The dedicat
135. door wiring DIW cable inside or on top of air plenums or ducts along hot pipes or across walkways Consult your local ordinances and regulations for proper cable selection The local telephone company should have installed the network interface the central office trunks already Before you install the system verify that the network interface is the proper type and that it is within 25 ft 7 6 m of the control unit If the network interface is more than 25 ft 7 6 m from the control unit make sure you have an OPRE MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 3 The adapter you need to connect the central office trunks to the control unit depends on the type of network interface installed as shown in Table 4 1 Table 4 1 Network Interfaces Network Interface Description Adapter RJ11 Connects one outside ground start GS loop start LS or Direct Inward Dial DID trunk to one modular jack RJ14 Connects two outside trunks to one 2 line adapter 267C type modular jack GS LS or DID RJ21X 50 pin connector connects 25 110AB1 110AB1 jack panel block jack panel block to outside trunks GS LS or DID RJ2GX 50 pin connector for up to eight tie trunks 356A for eight or fewer tie trunks 259A for one tie trunk RJ48C X Connects DS1 facilities to a four pair jack Z601A if modular cords are
136. dule Pm tar TELS 355AF Adapter Coc EE EIA Crossover Cable WES EEN y Al E M8AJ 87 Adapter a D8W L Control Unit ADU Crossover Cable BR1A 4P Adapter or 102 Connecting Block AC Outlet or 103 Connecting Block DIW 102 or 103 Connecting Block SMDR Printer D8W ElA 232 D EAN M8AJ 87 Adapter Figure 5 6 Connecting a Printer More Than 50 ft 15 2 m Away MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 20 SS 248B Adapter X Q 2012D Transformer Transformer with 248B Adapter D6AP Cord Figure 5 7 Connecting the 248B Adapter and the 2012D Transformer p 9 Plug the other end of the D6AP cord into the 2012D 50M transformer If you are working with a 248B adapter and 2012D transformer instead of a 2012D 50M transformer plug the D6AP cord into the jack on the 248B adapter and then connect the spade tip wires on the 248B adapter to the screws on a 2012D transformer See Figure 5 7 p10 Plug the 400B2 adapter into a wall jack BR1 A 4P adapter 102 connecting block or 103 connecting block p11 Complete the 400B2 connection MERLIN LEGEND Communications
137. e A hard disk drive with 2 MB of space available A Windows compatible color video monitor A Windows compatible pointing device a mouse or trackball is recommended Microsoft Windows version 3 1 or later a PassageWay adapter m 9 pin to 25 pin adapter for 9 pin serial ports a 4 ft 4 pair keyed modular telephone cord D8AC For more information consult PassageWay Solution User s Guide System Programming and Maintenance SPM System Programming and Maintenance SPM is a DOS based software application that allows you to use a PC to program and maintain the system SPM performs the same functions as an MLX 20L telephone used as a system programming console and has some additional features such as the ability to back up and restore files and MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications System Programming and Maintenance SPM Page 8 27 print reports The PC display shows the same button and screen layout as an MLX 20L telephone Considerations SPM operates with DOS version 3 3 or later Unless the system is being backed up or restored a remote user takes priority over a local user If the local user is programming when a remote user connects to the system the system sends a message to the local user that a remote connection has been made and disconnects the local user The PC with SPM connects to the EIA 232 D ADMIN jack on the
138. e 6 1 Installation 555 661 140 Installing the Control Unit AC Power and Grounding 146A 147A Protector datos RP REE Protector Light Ground Strap 4 Ground Connection Strap AC Surge Suppressor Protector CONTROL UNIT RE aN TEL CO LINE T A bl i TEL CO LINE To CONTROL UNIT E g TEL CO LINE AC coo Outlet A CONTROL UNIT aat i garanna i r Bi 4 Wi f 1 i i i To Central 1 Office To A 12 or 14 Cross Connect Control Field Unit Module AWG Ground Wire To Power Supply Issue 1 August 1998 Page 2 16 Control Unit Connect telecommunications equipment only to these outlets Maximum load 12 5A Figure 2 4 Installing 146A and 147A Protectors MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Unit Loads Page 2 17 Unit Loads A unit load is a measure of power 1 9 watts that you use to determine the electrical load that the components listed below place on the control unit s power supply a Telephones and adjuncts 800 DID modules Only the telephones and adjuncts that connect to the analog and digital extension jacks ports on the control unit require unit load calculation When calculating
139. e between each piece of hardware p 2 Mount the wire troughs and the termination blocks There is a wire trough above and below each termination block MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring gt 3 gt 4 gt 5 gt 6 Page 4 9 If necessary repeat Steps 1 and 2 for a second column Run the 25 pair amphenol cable on the RJ21X interface to the termination blocks If more length is needed use an A25D male connector single ended 25 pair nonplenum cable Mount the D rings to properly dress the wires as needed Cut off the amphenol connector nearest to the cross connect field and strip the wires for each of the 25 pairs Punch down the 25 pair wires to the termination block a Route the wires through the fanning slots on the termination block b Insert the conductors into the designated 110 connecting blocks already on the termination block c Use the D impact tool to seat the conductors See Figure 4 4 d Remove any insulation fragments with a spudger es ai MDD ay eer AR onan Figure 4 4 Using the D Impact Tool to Seat the Conductors MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 10 p 8 Test the central office trunks for proper conn
140. e system one parallel port and two built in serial ports DB9 for direct switch connection and DB25 for other connections For a multisite system one parallel port and a four port Equinox Mark IV board with four RJ45 connections for direct switch hookup For remote diagnostics a Remote Maintenance Board If a modem is used an Lucent Technologies COMSPHERE 3830 or compatible If you are using the 9 pin port on your PC for the direct switch connection you need a DB9 to modular adapter An RJ45 modular cable to connect the PC s COM1 port with the control units SMDR port A summary of the installation procedure is provided below MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Accounting Terminal Page 8 8 p 1 Connect the hardware See Connecting a PC to the Control Unit in gt 2 gt 3 gt 4 Chapier 5 Complete the CAS worksheets Make sure that they show all information you need on telephone lines and extensions calling patterns and processing options and departments and personnel Load and test DOS version 3 3 or later and CAS If you are installing CAS for Windows load and test DOS version 5 0 or later Windows version 3 1 or later and CAS Use the planning worksheets to program the software to meet the needs of the customer CAS Documentation Call Accounting System Plus V3 Installation Call Accounting System Plus V
141. e system will not function properly Be sure to place all 012 modules and all 008 OPT modules without built in ring generators in carriers with modules that have ring generators so that the modules without ring generators can be supported gt NOTE All 016 T R modules and some 012 modules apparatus code 517G13 or later have built in ring generators Once you have installed the power supply and the processor in the basic carrier use the remaining slots for the modules as follows Basic carrier slots 1 through 5 First expansion carrier slots 6 through 11 Second expansion carrier slots 12 through 17 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 34 Installing Modules p gt 6 To install modules starting from slot 1 the first open slot next to the processor follow the steps below For each 400EM tie line trunk module for jacks numbered 1 through 4in Figure 2 11 check Form 3c Incoming Trunks Tie for E amp M signaling type Set the dual in line packaging DIP switches on the front of the 400EM Tie Trunk module according to the E amp M signaling type settings listed in Table 2 4 on page 2 36 and Table 2 5jon page 2 37 and shown in Fig on page 2 38 The default E amp M signal does not require any adjustments in the DIP switches Remove the protective cover from each module s gold
142. e than one carrier make sure you hold the housing only from the basic carrier side otherwise the housing can disassemble a Line up the wire clips that are attached to the carrier with the recesses on the outside of the side panels b Push back the panels until the clips hook over the tabs and rest in the recesses MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Upgrading the System Replacing the Control Unit Housing Front Panel TO DETATCH SLIDE TO ALIGN ARROWS Slide Tongues in and Push Front Panel Up Issue 1 August 1998 Page 9 21 Right Hand Side Panel Line Up With the Semicircle on Inside of Front Panel Figure 9 8 Installing the Control Unit Housing MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 System Numbering Forms Page A 1 System Numbering Forms When you change any existing trunk or extension wiring record information about the wiring on the appropriate system numbering form This appendix includes examples of all of the system numbering forms and instructions for completing Form 2a System Numbering Extension Jacks The system num bering forms which are included in this appendix are as follows Form 2a System Numbering Extension Jacks Figure A 1 Form 2b System Numbering Digital Adjuncts Figure A 2 Form 2c System Numbering Line Trunk Jacks Figu
143. e trunk transmission The signaling type is selected through system programming Signaling Modes There are two signaling modes E amp M This is a standard interface The E amp M signaling leads are separate from the transmission leads requiring a 3 pair wire interface Simplex In Simplex the two signaling leads are superimposed onto the analog transmission leads providing a 2 pair wire interface for connecting two local systems at minimal cost Protected or Unprotected Depending on the type of tie trunk installation protective resistance may be installed to protect the circuit from outside interference from high voltage transients or voltage fluctuations In Simplex mode the circuit always requires protective resistance The E amp M mode can be either protected or unprotected depending upon the location of the distant PBX Signaling Types Three different signaling types combine with the signaling modes Together these create the proper signaling format for each system Signaling types in each mode are as follows MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 36 a E amp M Mode Type 1 Standard default factory setting This setting is used to connect two systems through local telephone company facilities Type 1 Compatible This setting connects two systems directly without using local telephone compan
144. ear center of the deskstand to release the tab then pull it up towards you c Insert the tab into the slot in the module cover to adjust the height d To remove the deskstand continue to pull it up and away from the telephone e Release the deskstand from the front slot MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 50 To Adjunct Cord Channel D4BU Connects to To TEL OTHER 400B Jack Line Line MLX 10 MLX 10 Desk Telephone Wall Mounted Telephone Figure 3 31 Connecting the Line Cords p 2 Connect the line cords See Figure 3 31 a Plug one end of the D8W cord into the LINE jack on the bottom of the phone b Route the D8W cord through the cord channel on the back of the telephone c If the telephone is for desktop use turn it face up and plug the D8W cord into the wall jack d Insert the other end of the coiled H4DU handset cord into the jack on the side of the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 51
145. eatures and Enhancements h Release 6 1 Enhancements August 1998 Page xxvii Observing groups can be programmed The Service Observer and the observed extension must be on the same system The observer activates Service Observing either by pressing a Service Observing button and then dialing an extension number or by pressing a DSS or Auto Intercom button The Service Observer must use an MLX telephone to observe an extension the telephone at the observed extension can be of any type A warning tone that alerts the observer the observed extension and the caller that Service Observing is occurring can be set to On or Off through System Programming The factory setting is On Win SPM The System Programming and Maintenance SPM software is now available in a Windows format called Win SPM For Release 6 1 and later systems Win SPM provides a graphical user interface GUI for those tasks must commonly performed by the system manager Pictorial representations of system components such as modules and their vintages and the creation of MLX telephone button labels appear on Win SPM Win SPM also provides a DOS emulator mode to program tasks not currently supported by the GUI and to program a MERLIN LEGEND system of Release 6 0 or earlier Win SPM is available on CD ROM and is supported in Windows 95 Windows NT and Windows 98 Windows NT Driver Now available is the MERLIN LEGEND Windows NT PBX driver When coupled with the CentreVu Te
146. ected to the positive input of the Wheelock PS The grey on black wire must be connected to the negative input Figure 3 23 Single Zone Paging with Customer Supplied Amplifier MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 33 i PAGEPAC 20 OUTPUT Speaker PAGING Connection INPUT D4BU Block 117 Cord 7 a WA p H EJ 12345678 Universal Paging Access Module z JEE TEETE Model PAM CC405258013 AGERRE Set the Access Mode switch to MANUAL CIE TTS Fr ENEE E ENE EV EE V N Control Unit 117 VAC WHEELOCK POWER SUPPLY MODEL EPS 2401 Figure 3 24 Single Zone Paging with UPAM MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 34 MERLIN Identifier Modems MERLIN Identifier allows the use of local telephone company caller identification services to receive store and use calling party number information Before installation verify that this service provided by the central office is available on the lines to be connected Each MERLIN Identifier consists of the following A
147. ection See Testing Trunks later in this chapter for instructions p 9 Label the network interface jacks control unit module jacks termination blocks and D2R cords See Labeling Trunks later in this chapter for instructions p 10 For each trunk plug one end of a D2R cord into the designated jack on the termination block and the other end into the line trunk jack on the proper control unit module gt NOTE The modular jacks on the termination block are 8 wire jacks The D2R cords which are 6 wire also plug into the 8 wire jacks A CAUTION Do not plug an analog multiline telephone an MLX telephone or anything else that should be plugged into an extension jack into this wiring field doing so will busy out the trunk RJ11 and RJ14 Interfaces RJ11 and RJ14 interfaces are connected to the control unit similarly However note the following differences a RJ11 connects one central office trunk per jack a RJ14 connects two trunks per jack Plug a 267C type adapter into each RJ14 jack You need D2R cords for RJ11 jacks See Figure 4 5 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 11 Single Line Adapter RJ11 She 2 Line Adapter RJ14 Kis T Figure 4 5 RJ11 and RJ14 Interfaces A CAUTION Incorrect wiring can damage the ports and cause them to stop functioning Make
148. ections Using Same AC Outlet C D8W 87 CAT PLUS Terminal SMDR Port Long Cord Z200A e EMI 1 Filter s oy a Short Cord gt CAT Printer Figure 5 3 Connecting a CAT and Printer on the Same AC Outlet Connecting a CAT and Printer on a Different AC Outlet If the printer is not grounded to the same AC outlet as the control unit or CAT or if the printer is more than 50 ft 15 2 m from the control unit use the following procedure to connect a CAT serial printer to the control unit MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 11 gt NOTE If you are installing the printer in a different room than the control unit make sure that both locations have working wall outlets and wall jacks and that the building wiring has been connected so that the wall jacks in each location connect with each other You need the following hardware for the following procedure 248B adapters a 355AF 355A adapters 400B2 power adapters D8W cords D6AP power cords D8AM modular crossover cable M7U null modem cable 25 pin cable a Z3A2 Z3A4 ADUs 2012D transformer a Z200A EMI filter To connect a CAT printer on a different AC outlet first make the connections at the control unit the
149. ections 5 13 5 5 Connecting a Printer Within 50 ft 15 2 m 5 16 5 6 Connecting a Printer More Than 50 ft 15 2 m Away 5 19 5 7 Connecting the 248B Adapter and the 2012D Transformer 5 20 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Figures Page xiv ey 6 Connecting Data Equipment 6 1 Analog Voice and Modem Data Equipment Configuration 6 7 6 2 Modem Data Only Equipment Configuration 6 9 6 3 Modem Data and MLX Voice Equipment Configuration 6 10 6 4 MLX Voice and Terminal Adapter Data Equipment Configuration 6 13 6 5 Terminal Adapter Data Only Equipment Configuration 6 16 6 6 Video Conferencing Configuration 6 19 Ee 7 Initializing and Testing the System 7 1 Ground Start Button 7 20 7 2 Installing the Control Unit Top Cover 7 23 7 3 Installing the Control Unit Front Cover 7 24 9 Upgrading the System 9 1 Removing the Control Unit Housing 9 6 9 2 Powering Down the System 9 8 9 3 Removing a Module from the Carrier 9 11 9 4 Replacing a Module in the Carrier 9 13 9 5 Removing the Processor Module Cover 9 15 9 6 Removing the Processor Module Circuit Board 9 16 9 7 Changing the Key Mode Switch Position to Closed 9 17 9 8 Installing the Control Unit Housing 9 21 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Figures Page xv A System Numbering Forms A 1 Form 2a System Numberi
150. ed fax line should be assigned as a secondary no ring line at the voice extension Hardware Requirements The MERLIN PFC telephone requires two analog ports one for the voice line and one for the fax line The telephone wiring between the control unit and the MERLIN PFC telephone must be installed in the same building For more information consult MERLIN PFC Telephone Phone Fax Copier Installation and Maintenance Guide PassageWay Direct Connect Solution PassageWay Direct Connect Solution is a collection of five software applications that provide an interface between an approved DOS PC and the system through an MLX 28D MLX 20L or MLX 10DP telephone Lucent Technologies Call A card file application that enables a user to maintain names addresses telephone numbers and other information This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications PassageWay Direct Connect Solution Page 8 25 Lucent Technologies Set A telephone programming application that enables users to program telephone features for their MLX 28D MLX 20L or MLX 10DP telephones from the PC Multiple button programming files can be created saved and exchanged with other users Log Viewer An application that enables users to access information from the call log which stores a record of every call made while using Lucent Technologie
151. ee a Fora MERLIN Il ora MERLIN LEGEND Release 2 1 or later Communications System 1 Remove the front housing from each carrier by pulling the bottom front towards you and lifting it up as shown in 2 Remove the top from each carrier in the system by pushing it straight up from the front 3 Do not discard the housing unless new housing is provided You will reassemble the housing when installation is complete Fora MERLIN LEGEND Release 2 0 or earlier Communications System 1 From both sides of the control unit pry the clips free from the housing using a screwdriver if they are difficult to reach 2 Carefully pull the housing towards you 3 If the system has more than one carrier make sure you remove the housing only from the basic carrier side otherwise the housing may disassemble 4 If the housing clips need to be replaced follow the procedure in Replacing the Housing Clips MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Removing the Control Unit Housing Page 9 6 5 Discard the housing only if upgraded housing has been provided MERLIN II and MERLIN LEGEND 2 1 and later Communications System MERLIN LEGEND 2 0 and earlier Communications System Housing a Clip Figure 9 1 Removing the Control Unit Housing MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 6
152. el service unit gt NOTE Before you can install a CSU the local telephone company must provide information such as services available equipment options and 48 V DC power on the trunk ACCULINK CSUs The Lucent Technologies Paradyne ACCULINK CSUs replace the ESF T1 CSU They are fully compatible with the ESF units The ACCULINK CSUs differ from the ESF T1 CSU in the following ways MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Installing the Channel Service Unit Page 4 17 The ACCULINK front panels include an LCD display and 7 button keypads composed of three functional and four directional keys They contain integral 2400 bps modems for remote access and alarm reporting a The front panel LEDs are labeled and colored differently from the ESF T1 CSU The NETWORK connectors on the rear of the ACCULINK models are 8 pin modular jacks RJ48C instead of male 15 pin D connectors Cables are shipped with the units for the CSU to Smart Jack connection a There are no DIP switch options All options are set via software commands Access the options in the following ways Locally from the front panel Remotely using the integral 2400 bps modem The front panel of a local ACCULINK in Passthrough mode can access and option a remote CSU Locally and remotely through the COMPORT connector on the rear and a P
153. em and another communications system such as another MERLIN LEGEND Communications System MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements r Release 4 2 Enhancements June 1997 Page xlii Improvements to Station Message Detail Recording SMDR and Support for MERLIN LEGEND Reporter Application The SMDR feature is enhanced to provide more details about calling group agent activities and to help system managers assess the effectiveness of call centers in terms of both agent performance and the adequacy of facilities to handle inbound calls These improvements apply to calling groups that are programmed as Auto Login or Auto Logout type The SMDR and MERLIN LEGEND Reporter features listed are administrable a TALK Field For Auto Login and Auto Logout calling groups the TALK field records the amount of time a calling group agent spends on a call a DUR DURATION Field For Auto Login and Auto Logout calling groups call timing begins when a call arrives at MERLIN LEGEND Communications System and not after a preset number of seconds Call timing ends when the call is disconnected either the caller or the agent hangs up This allows the system manager to determine how long a caller waited for an agent s attention Coding of Calls on Reports An asterisk appears in the call record when a A callis not answered by an Auto Login or Auto Logout cal
154. er a Plug a D8W cord into the LINE jack on each MLX telephone b Plug the other end of each D8W cord into the PHONE jack on each terminal adapter p 5 Plug each WP901 10 L7 power supply cord into the POWER jacks on the terminal adapter Do not plug the power supplies into the outlets until the end of this procedure p 6 Connect each terminal adapter to the video conferencing data station a Use the DB 25 cables to connect the PORT 2 jacks on each terminal adapter to the dialing ports in the video codec s automatic calling unit See the documentation packaged with the video codec for instructions b Use the EIA 232 D cables to connect the PORT 1 jacks on each terminal adapter to the EIA 232 V 35 converters MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 Connecting Data Equipment Video Conferencing Data Stations August 1998 Page 6 21 c Use the DB 37 cables to connect the ElIA 232 V 35 converters to the video codec s V 35 communication ports See the documentation packaged with the video codec for instructions p 7 Ifit is not already connected connect the CSU to the 100D module on the control unit and to the 5ESS or 4ESS exchange switch See Installing the Channel Service Unit in Chapter 4 p 8 When you are ready to power up the system plug the power supplies CSU video conferencing equipment and control unit into the AC outlets Terminal Adapter and CSU Settings
155. er adapters for installation This chapter provides instructions for the following procedures a Assembling MLX telephones Connecting telephones to the control unit To connect data equipment to the system see Chapter 6 Connecting Data Equipment To connect the MERLIN PFC see Chapter 8 Installing Applications This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 2 Installing Multi Function Modules The Multi Function Module MFM is an optional adapter that provides a modular jack connection to MLX telephones for the two classes of adjuncts listed below Tip ring T R devices such as single line telephones fax machines modems and credit card verification terminals Once connected the MLX telephone and adjunct work independently of each other This means both can send or receive calls at the same time The MFM is the only T R adapter you can use with MLX telephones Supplemental alerts such as bells chimes horns and strobes These alerts notify people in noisy areas of incoming calls Considerations Review the following items before you begin the procedure If you install an MFM do so before you assemble the MLX telephone You must connect the KS 22911 power supply to an electrical outlet within 50 ft 15 m o
156. f T1 channels for non MERLIN LEGEND data video communications between sites while keeping the remaining T1 channels for PRI voice or data traffic gt NOTE The 24th T1 channel must not be dropped before reaching the MERLIN LEGEND Communications System because MERLIN LEGEND uses the 24th channel as the PRI D channel or signalling channel You can tailor your use of T1 channels to support a mix of T1 emulated tandem tie trunks for voice or data communications at 56 kbps per channel allowing 2B data transfers at 112 kbps The system also allows fractional use of point to point T1 tandem trunks with drop and insert equipment a Voice Mail and Auto Attendant Networked systems should have their own local voice mail and or auto attendant applications as well as their own external alerts and Music On Hold sources However a single auto attendant can transfer calls throughout the network It can answer only those calls that arrive on the PSTN facilities of the system where it is connected Chapter 1 in Network Reference includes an example of this configuration Although many features are available using tie trunks for network connectivity PRI tandem trunks provide greatly enhanced features and faster call setup For this reason PRI is recommended over tie functionality in private networks Group Calling Enhancements Release 6 0 and later systems include Group Calling features that enhance group calling operations MERLIN LEGEND Com
157. f cord length of the MLX telephone If you connect an MFM and two DSSs to a telephone you must install a 406743419 power unit If a wall jack is more than 7 ft 213 cm from an MLX telephone you must use a longer D8W cord The MFM uses one of the two channels when it is active This means that when an adjunct such as a fax machine and the MLX telephone are in use at the same time Voice Announce to Busy is not possible Voice Announce to Busy is a feature that allows users to be paged on the speakerphone even if they are on a call The MFM has two jumper blocks that are factory set for T R operation The MFM is packaged with the following items shown in KS22911 power supply MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 3 400B or 400B2 adapter D6AP cord Power KS22911 Multi Function Module D6AP Cord 7 feet long Figure 3 1 Multi Function Module Packing List A RISK OF ELECTRICAL SHOCK Follow all warnings and cautions Ay WARNING Only a qualified technician should install repair or set options for an MFM MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 6
158. f equipment that can include a telephone and a PC printer optical scanner or fax machine If the data station is connected to a tip ring analog or MLX extension jack for data communications over analog trunks it requires a modem to convert the signal from digital to analog or from analog to digital If however the data station is connected to an MLX extension jack for data communications over a DS1 Digital Signal Level 1 Primary Rate Interface PRI facility it requires an ISDN terminal adapter instead of a modem Table 6 1 provides a detailed comparison of data station configurations MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Connecting Data Equipment Data Stations Issue 1 August 1998 Page 6 2 Table 6 1 Data Station Configurations Type of Telephone GPA or Station for voice MFM DCE DTE Analog voice Analog multiline GPA Modem Terminal PC fax cannot and modem telephone and dial optical scanner or data BR 241 B1 host computer bridging adapter Modem None None Modem Terminal PC fax credit data only card verification optical scanner or host computer MLX voice Any MLX MFM Modem Terminal PC fax credit and modem telephone card verification optical data scanner or host computer MLX voice Any MLX None 7500B or Terminal PC fax credit and Terminal telephone ExpressRoute card verification optical Adapter Terminal scanner host computer Adapter or video codec
159. fewer modules no calculation is needed The older power supplies models 391A1 or 391A2 generally support four modules of any type With more than four modules a newer power supply model 391A3 or 391C1 may be needed Installing the Basic Carrier Continue with this procedure only if you have met all of the requirements discussed earlier in this chapter gt NOTE When you mount the basic carrier onto the backboard leave 29 in 73 66 cm of backboard to the right This allows you to easily install and remove the control unit cover and also allows enough room for system expansion to the right for a total length of up to three carriers MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Basic Carrier Page 2 19 To install the basic carrier follow the steps below p 1 Mark the screw hole locations on the backboard using the basic carrier or the template supplied with the plastic preassembled backboard as a guide See Figure 2 5 Make sure the carrier is level before marking the holes p 2 Drill a pilot hole in the center of each of the four screw hole marks p 3 Anchor the screws approximately halfway into the backboard p 4 Position the carrier on the screws and slide the carrier to the left p 5 Tighten the screws J SSSLSSSS YY Mounting Surface Z Z
160. finger connector Lower the hook on top of the module onto the rod on the top of the carrier in the appropriate slot See Figure 2 10 on page 2 32 Make sure the connector on the module mates properly with the connector on the carrier Swing the module into the slot and firmly push the module into the carrier until it locks into place A CAUTION To avoid damage do not force the module If the module does not insert easily press the bottom rear locking tab remove the module and inspect the module and carrier for damage or obstruction If there is no damage and no obstruction reinsert the module A damaged carrier or module must be replaced Repeat Steps 1 through 5 for each module you want to install MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 35 Tie Trunks Tie trunks connect two separate PBX communications systems either directly or through one or more central offices as if they were one system at the same location In the MERLIN LEGEND Communications System the 400EM module is the originating and terminating unit for tie trunk operation Tie Trunk Signaling The 400EM tie trunk module can transmit signals in three different formats Each format is made up of a specific signaling mode and a specific signaling type The DIP switches on the 400EM module allow you to select the signaling mode for ti
161. g the CMS software creating an agent directory programming lines and groups and testing and managing calls The control unit permits the connection of two CMS applications and each application can have one PC CMS Documentation Call Management System CMS for the MERLIN LEGEND Communications System Installation and System Programming Guide Call Management System for MERLIN LEGEND Communications System User s Quick Reference MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications CONVERSANT Page 8 13 Call Management System for MERLIN LEGEND Communications System Supervisor s Guide Call Management System for MERLIN LEGEND Communications System Planning Guide and Forms CONVERSANT CONVERSANT is an entry level voice response system that enables you to run integrated voice response IVR applications CONVERSANT can automatically answer and route calls and execute telephone transactions CONVERSANT consists of the hardware and software that supports transaction processing data retrieval and data entry using a touch tone telephone connected to a public telephone network A Security Alert Products that are connected through a voice port must be properly restricted to prevent toll fraud See Appendix A in Maintenance and Troubleshooting for more information Considerations CONVERSANT supports a maximum of 24 channels of analog ports or up to six IVP4 boards
162. h customer supplied amplifier diagram single zone with Music on Hold diagram single zone with PagePac Plus 3 30 o O single zone with UPAM diagram 3 33 __ oS O Lucent Technologies Attendant hardware requirements O w Q 5 Q E M Magic on Hold 3 35__ S MERLIN Identifier 3 34 0 MERLIN MAIL hardware requirements overview 8 19 S portsrequired 8 2000 S MERLIN PFC Phone Fax Copier Behind Switch mode 8 24 __ S O hardware requirements Hybrid PBX and Key modes overview 8 22 B22 O O OO OOOO UO MFM See Multi Function Module Mirage headpiece 3 27 _ S MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 8 MLX telephone testing intercom dial tone with MFMs 7 5 MLX Telephones Modem datastation 6 3 __ S modem data only configuration diagram Modem data stations with MLX Voice Modems Module installation 2 33 to 2 400EM DIP switch settings i replacement 2 palaes CCCSCSCSSSSC d 25 o Mounting hardware MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 9 Multi Function Module MFM installation considerations packing list removing 3 10 Multizone paging Music on Hold connection 3 35 S UU U O copyright release and license testing 3 360 with single zone paging diagram 3 36 N Network interface in
163. he System A WARNING System upgrades should be performed by qualified technicians or service personnel only Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product your limited warranty does not cover such damage For details see your limited warranty in Appendix A Customer Support Information in Maintenance and Troubleshooting or System Programming gt NOTE Upgrading the MERLIN LEGEND Communications System to Release 6 1 requires no new or additional hardware components If upgrading from Release 3 0 or later new hardware is required The sections below indicate what is necessary for the upgrade To perform the actual upgrade refer to System Programming for detailed procedures MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading to Release 6 1 Page 9 2 Upgrading to Release 6 1 Upgrading to Release 6 1 of the MERLIN LEGEND Communications System requires the replacement of the processor module or the use of a forced installation card You must have DOS SPM Version 6 25 WinSPM the Windows version of SPM or IS III UNIX SPM Version 6 25 to upgrade to Release 6 1 from Releases 1 0 1 1 2 0 2 1 3 0 3 1 4 0 4 1 4 2 5 0 and 6 0 The steps necessary to do this are listed below The details for each step appear later in this chapter gt NOTE The version of SPM packaged with Intuity d
164. headset consists of the headpiece and a modular base unit The headpiece plugs into the modular base unit and the modular base unit connects to the telephone through the HANDSET jack on the side of the telephone The telephone handset is plugged into the modular base unit The modular base unit allows you to adjust the incoming volume switch between the headset and handset as needed and temporarily mute the line See Figure 3 21 on page 3 29 One Touch Operation All Telephones One touch operation allows you to touch a button to answer a call On analog multiline telephones use a headpiece with a plug prong base unit and an adapter 502C The headpiece connects to the plug prong base unit which in turn connects to the adapter The adapter plugs into the OTHER jack on the underside of the telephone The plug prong unit provides switchhook control for answering calls by pressing a button You can also adjust the incoming volume On MLX telephones the headpiece is attached to a modular base unit which is attached to the telephone The handset is also attached to the modular base unit See Figure 3 21 on page 3 29 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 29 OTHER Jack underside Headpiece gt Headpiece gt Cr AR Y 22 502C Adapter A Headpiece gt Handset Jack Manual Operation One Touch
165. hown in Table 2 5 below Table 2 5 Signaling Formats for the 400EM Tie Trunk Module Installation Situation Preferred Signaling Format From System System Distant Location Distant Signaling Protected or Signaling Protected or To Location Mode Type Unprotected Mode Type Unprotected MERLIN II Same site Type 5 Simplex N A Type 5 Simplex N A co located System Same site Type 5 Simplex N A Type 5 Simplex N A 25 75 85 or co located DEFINITY System Inter office Type 5 Simplex N A Type 5 Simplex N A 25 75 85 or DEFINITY Dimension PBX Same site E amp M Type 1C Unprotected E amp M Type 1S _ Unprotected co located Compatible Standard Dimension PBX Inter office E amp M Type 1C Protected E amp M Type 1S Protected Compatible Standard Other Systems Same site E amp M Type 1C Unprotected E amp M Type 1S Unprotected co located Compatible Standard Other Systems Inter office E amp M Type 1C Unprotected E amp M Type 1S Requires a Compatible Standard protection unit MERLIN Same site Type 5 Simplex N A Type 5 Simplex N A LEGEND co located or inter office MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 38 L Switches 1 through 5 control Port 4 1C E amp M unprotected Switches 6 through 10 control Port 3
166. ing a Printer to the Control Unit Page 5 23 Table 5 1 Continued No Function Menu Status 32 CHAR SET GO GL 02 USA 33 CHAR SET G1 GR 01 UK 34 CHAR SET G2 03 GE 35 CHAR SET G3 0 LINE DRAWING 81 OFF LINE STATE 01 ALL RECEIVE 82 DSR 02 OFF 83 RTS TIMING 01 RTS 84 CD 02 OFF 85 CTS 02 OFF 91 OVER RUN 02 256 92 DATA BIT 02 8 93 PROTOCOL 03 XON XOFF 94 STOP BIT 01 2 95 PARITY O1 NON 96 BPS 04 1200 This is the default status but the system cannot read the character sent by the printer MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 24 Table 5 2 Lucent Technologies 475 476 Printer DIP Switch Settings Switch 1 Switch 2 Switch 21 DIP 1 Open DIP 1 Open DIP 1 Open DIP 2 Closed DIP 2 Open DIP 2 Open DIP 3 Open DIP 3 Open DIP 3 Open DIP 4 Open DIP 4 Open DIP 4 Closed DIP 5 Closed DIP 5 Open DIP 5 Open DIP 6 Closed DIP 6 Open DIP 6 Open DIP 7 Closed DIP 7 Closed DIP 7 Open DIP 8 Open DIP 8 Open DIP 8 Closed Switch 22 Switch 23 Switch 24 DIP 1 Open DIP 1 Closed DIP 1 Open DIP 2 Closed DIP 2 Open DIP 2 Closed DIP 3 Closed DIP 3 Open DIP 3 Closed DIP 4 Open DIP 4 Open DIP 4 Open DIP 5 Closed DIP 5 Open DIP 6 Open DIP 6 Closed DIP 7 Open DIP 8 Closed Open off
167. ing and Testing the System Testing the System Page 7 4 programming forced idle or maintenance mode When an MLX telephone is in test mode the system considers it busy and therefore not available for use If you hang up during any of these procedures test mode ends automatically Keep the following in mind when using the speakerphone lf the Mute button is pressed before the Speaker button the Mute LED cannot be turned off it winks The Mute and Speaker LEDs remain steady during test mode The pressing of the Mute button is processed within the telephone a When the telephone test is originated from the Speaker button every second press of the Mute button causes the Mute LED to flash off momentarily Also both the Mute and Speaker LEDs may occasionally remain on after disconnecting with the Speaker button Press the fixed feature buttons repeatedly to toggle the LEDs on and off To test the basic features of an MLX telephone follow the steps below Pick up the handset of the telephone you are testing and push an ICOM bution in Key or Behind Switch mode or an SA button in Hybrid PBX mode When you hear dial tone dial x00 to activate test mode You should hear a steady test tone over the handset and a ring burst over the speaker The telephone s red and green LEDs should be on To test the line buttons press any line button with two LEDs red and green The diagnostic tone should stop and the
168. installed on a backboard The placement of the backboard and the control unit on it requires careful consideration Make sure you install the backboard in an area that meets all of the environmental requirements listed in Table 2 1 Table 2 1 Environmental Requirements Operating 40 104 F 4 40 C Temperatures Optimal temperature 60 F 15 6 C Humidity 20 80 Airborne Do not expose the control unit to moisture corrosive gases Contamination dust chemicals spray paint or similar material Ventilation Allow at least 1 in 2 54 cm on the right and left sides of the control unit and at least 12 in 80 48 cm above and below it to prevent overheating Do not place the control unit near extreme heat sources for example furnaces heaters attics or direct sunlight Electrical Fields Do not expose the control unit to devices that generate electrical currents causing interference such as arc welders or motors Heat Basic carrier 500 Btu hr Dissipation Basic carrier with one expansion carrier 1000 Btu hr Basic carrier with two expansion carriers 1500 Btu hr MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Overview Page 2 3 A WARNING Do not install the control unit outdoors Electrical Noise Radio Frequency Interference In most cases electrical noise is introduced into the system through trunk or teleph
169. is software that helps to manage telephone usage and costs IS Ill offers a single interface and can include Call Accounting IS CAS AUDIX Voice Power IS III R 2 1 1 This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Integrated Solution III Page 8 15 System Programming and Maintenance SPM IS III Release 3 xx or higher a Fax Attendant FA The number of incoming lines and subscribers programmed for AUDIX Voice Power and the number of busy hour calls determine how many voice channels are required for the customer s system A Security Alert Products that are connected through a voice port must be properly restricted to prevent toll fraud See Appendix A in Maintenance and Troubleshooting for more information Considerations IS Ill uses Lucent Technologies UNIX System V Release 3 2 2 For AUDIX Voice Power program the loop start ports for reliable far end disconnect For AUDIX Voice Power you cannot use an 008 OPT module If IS III includes AUDIX Voice Power or Fax Attendant when users receive voice mail or fax mail messages the Message LEDs on their telephones light as long as a mailbox or fax mailbox has been assigned to each of those telephones The system may need more touch tone receivers if a Single line telephone users do not get dial tone m AUDIX Voice Power fails
170. k Line MLX 10 Desk Telephone D8w S Z _ t o LI Line rE s MLX 10 Wall Mounted Telephone Figure 3 20 Routing the Cord s Through the Cord Channel p 4 To connect an adjunct to a single line telephone a Connect a 26A2 bridging adapter to the telephone b Connect the cord from the adjunct to the bridging adapter c Reconnect the cord from the control unit to the bridging adapter d Go to Step 7 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 24 p 5 To connect an adjunct to an analog multiline telephone p gt 6 gt 7 a Connect a 4 pair cord to the OTHER jack on the telephone b Connect the other end to the VT jack on a General Purpose Adapter GPA c Connect the cord from the adjunct to the TEL EQUIP jack on the GPA d Go to Step 7 Refer to General Purpose Adapter below for additional information Insert the other end of the adjunct cord directly into the port for the logical ID on the 012 or 016 T R module as indicated on the system form Go to Step 7 Test the adjunct by dialing its associated extension General Purpose Adapter gt gt 1 gt 2 gt 3 A General Purpose Adapter GPA lets you connect a T R device such as a single line telephone or modem to an analog multiline telephone The device must be touch tone not rotary
171. k or memory card or before you program the system Failure to perform the System Erase frigid start can result in incorrect programming MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Initializing the System Page 7 2 Programming Guides The following guides are available to assist you a System Programming for quick reference procedures document number 555 661 111 System Programming and Maintenance SPM for detailed SPM procedures document number 555 661 140 in this binder Restoring from the Translation Memory Card If you received the Release 6 1 Translation memory card follow the steps below to initialize the system p 1 Perform a System Erase frigid start See Maintenance and Troubleshooting for detailed instructions Console Procedure Menu Maintenance Slot Dial or Type O0 Enter Demand Test System Erase Line 5 left button twice gt Yes p 2 Use the programming console and the translation memory card to perform the Restore procedure See Appendix D of Maintenance and Troubleshooting for instructions Restoring from the System Programming Disk If you received the Release 6 1 system programming disk follow the steps below to initialize the system p 1 Perform a System Erase frigid start See Maintenance and Troubleshooting for detailed instructions Console Procedure Menu Maintenance Slot Dial or Type OO0
172. l trunks follow the steps below Review System Form 2c System Numbering Line Trunk Jacks to determine each central office trunk assignment on the control unit Place a green cord label at each end of every D2R or D8W cord These labels are packaged with the basic carrier The green label indicates the number of the central office line trunk jack to which the cord is connected Label the jacks on the termination blocks MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Installing the Channel Service Unit Page 4 16 p 4 Leave a copy of System Form 2c in a secure place near the control unit Installing the Channel Service Unit The Channel Service Unit CSU provides the interface between the 100D module and the DS1 facilities The system supports three basic models a ACCULINK 3150 CSU You may also install an ACCULINK 3160 or 3164 CSU these provide 2 or 4 data ports respectively m ESF Extended Superframe format T1 CSU a 551 T1 CSU Only the ACCULINK CSUs are available for installation For more information about the ESF T1 CSU and the 551 T1 CSU see Maintenance and Troubleshooting The operator s guides shipped with the ACCULINK CSUs provide detailed installation set up and operation and maintenance and troubleshooting information Refer to one of these guides if your installation calls for an ACCULINK chann
173. l unit covers are identical to those on the MERLIN II Communications System If you need to install control unit covers on a system prior to Release 2 1 see Chapter 9 Upgrading the System Installing the Top Cover To install the top cover see and follow these steps p 1 Be sure the cords have been pressed through the wire managers at the base of the modules p 2 Hold the top cover with the hooks facing you p 3 Engage the tabs at the rear of the top cover with the carrier p 4 Lower the top cover so the legs lock into the vents on the module MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Installing the Control Unit s Housing Page 7 23 Top cover Empty 5 E l lt i M module Figure 7 2 Installing the Control Unit Top Cover MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Installing the Control Unit s Housing Page 7 24 Installing the Front Cover To install the front cover see Figure 7 3 and follow these steps p 1 Hook the top of the front cover onto the top cover p 2 Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the modules Figure 7 3 Installing the
174. lation process which varies from customer to customer Installation Sequence The following is a list of the components that the system can include and shows the order in which you should install them When installing your customer s system try to adhere to this order as much as possible 1 gt A WO ND Install the control unit required Connect power accessories to the control unit optional Install the telephones required and adjuncts optional Connect the telephones to the control unit required MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Introduction System Forms Page 1 2 5 Connect the control unit to the network interface required 6 Connect the channel service unit CSU to the 100D module on the control unit required only with the 100D module 7 Connect the printer and PC to the control unit optional 8 Connect data equipment to the control unit optional 9 Initialize and test the system required 10 Install the control unit housing required 11 Install applications optional A list of required tools and equipment is given before each installation procedure System Forms Some of the installation procedures in this guide refer to system forms These forms indicate information that is specific to your customer s system The forms you need should be included with the system programming disk or memory card which contai
175. le towards you and away from the carrier Lift up the module to disengage it from the rod on the top of the carrier Inspect the module for visible damage Insert the new module See Figure 2 10 p10 Restore the module Refer to Chapter 7 Initializing and Testing the System for instructions Connect the trunk and extension cords Attach a tag error printout and any information that will help identify any visible problems or failure symptoms MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Replacing a Module Page 2 43 Figure 2 13 Removing Modules from the Carrier MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Connecting the Control Unit to an AC Outlet Page 2 44 Connecting the Control Unit to an AC Outlet caution Make sure the AC outlet has been tested for proper grounding The outlet should be 117 V AC 60 Hz 3 wire phase neutral ground See AC Outlet Tests earlier in this chapter for instructions To prevent someone from accidentally shutting off the power do not connect the control unit to a switch controlled outlet The AC outlet should be within 5 ft 152 cm of the control unit To connect the control unit to a dedicated AC outlet follow the steps below 1 Turn the basic carrier s power supply
176. lephones listed in Table 3 2 MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Installing Telephones and Adjuncts Issue 1 August 1998 Installing Adjuncts Page 3 41 Table 3 2 Single Line Telephones Model Description 2500MMGB Basic desk telephone 2554MMGJ Basic wall telephone 2500YMGK Basic desk telephone with Message light and Recall button Recall button used instead of switchhook for features that require a switchhook flash 2500SM Basic desk telephone used with 4A speakerphone 2514BMW Basic desk telephone with built in headset jack 2526BMG Outdoor telephone used with weatherproof enclosure 7101A Basic desk telephone with Message light and Recall and Disconnect buttons No adjuncts supported 7102A Basic desk telephone with Message light lamp and Recall button The 101 and 201 speakerphones and the 500 headsets are supported Can be used for power failure transfer PFT extensions CS6402UO1A Basic desk telephone Feature Phone Model 420 Has built in speakerphone memory and redial 2500MMGJ Basic desk telephone 2500MMGK Basic desk telephone with Recall button Recall button used instead of switchhook for features that require switchhook flash 81027 Basic desk telephone with jack to support headset adapters and speakerphone adjuncts 8110 Basic desk telephone with a built in speakerphone with volume control and Mute button with LED indicator 50
177. lephony Services application the driver provides true server based Computer Telephony Integration CTI The new driver requires a MERLIN LEGEND system of Release 5 0 or later and servers and PCs that support the applications MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 6 0 Enhancements February 1998 Page xxix Prior Releases Features and Enhancements Release 6 0 Enhancements February 1998 Release 6 0 includes all Release 5 0 functionality plus the enhancements listed below Private Networks In Hybrid PBX mode systems only MERLIN LEGEND Communications Systems can be networked with one another or with DEFINITY Enterprise Communications Server ECS and ProLogix Communications Systems in private networks In previous releases this functionality is available using tie lines but users handle calls between networked switches as outside calls In this release dialing the pool access code is not necessary for a call going from one networked switch to another Also delay start tie trunks or T1 trunks administered as PRI can act as tandem trunks to connect networked systems Available for Hybrid PBX mode systems the private network features of the MERLIN LEGEND Communications System Release 6 0 provide the following advantages for geographically dispersed organizational sites a Intersystem Calling In a private network user
178. let tests indicate that any of the power requirements in Table 2 2 are not met your customer must contact a licensed electrician Do not install the system until all requirements are met If the AC outlet tests reveal any of the following conditions they must be corrected before you install the system Open ground Hot and neutral reversed Open hot Open neutral Hot and ground reversed MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 9 Ay WARNING Hazardous voltages are present during the following tests Follow all instructions carefully when working with AC power line voltages Using an Ideal 61 035 Circuit Tester or Equivalent p 1 Plug the circuit tester into the outlet that you want to test If the circuit is properly grounded the yellow and white lights on the tester turn on p 2 Unplug the circuit tester Using a Volt Ohm Milliammeter VOM p 1 Set the VOM to the lowest scale on which you can read 130 V AC p 2 Measure the AC outlet voltages Figure 2 2 on page 2 10 Phase to ground should be 110 to 125 V AC Neutral to ground should be less than 1 V AC Phase to neutral should be 110 to 125 V AC MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 10 110 125 Volts AC Ne
179. ling group agent and is abandoned while waiting for an agent b The call is answered by someone not a member of an Auto Login or Auto Logout calling group An exclamation point signals that an Auto Login or Auto Logout agent handled a call that was answered by someone who was not a member of that Auto Login or Auto Logout with Overflow group An ampersand amp in the call record indicates that the group s overflow receiver answered the call MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups MERLIN MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements M Release 4 2 Enhancements June 1997 Page xliii LEGEND Reporter assists in determining the effectiveness of calling group agents assessing the level of service provided to callers and ascertaining whether adequate incoming phone lines and agents are available to handle peak call load The SMDR Talk Time option sets up special call records used by MERLIN LEGEND Reporter The default is Off in which case the Release 4 0 SMDR reports are available If the option is set to On the following new reports are provided Organization Detail Report Organization Summary and Trends Report Selection Detail Report Account Code Report Traffic Report Extension Summary Report Data Report T
180. lug the single line telephone or the craft set into each central office line trunk jack either at the network interface or at the cross connect field and listen for dial tone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Testing Trunks Page 4 14 p 2 If you find a central office trunk that does not have dial tone check for a bad adapter or loose connection If adapters and wiring are in working order but you still do not hear a dial tone notify the Lucent Technologies Service Center acting as the customer s agent When you hear a dial tone dial a known telephone number to verify dialing After the central office completes the connection check that you have good two way transmission If you cannot dial out on any of the trunks notify the Lucent Technologies Service Center acting as the customer s agent It is the customer s responsibility or that of the customer s agent to report service outages to the local telephone company Testing Ground Start Trunks To perform this test you need a single line telephone with a ground key or a ground start button gt NOTE If a single line telephone with a ground key or ground start button is not available ground one side of the trunk To test ground start trunks follow the steps below Plug the single line telephone into each central office line trunk jack
181. m 2a System Numbering Extension Jacks and Form 2b System Numbering Digital Adjuncts Then refer to the appropriate section later in this chapter for instructions on setting up terminal adapter data stations gt NOTE A video conferencing data station is a synchronous terminal adapter data station Refer to Video Conferencing Data Stations for more information MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Analog Voice and Modem Data Stations Page 6 5 Analog Voice and Modem Data Stations Figure 6 1 shows the equipment configuration for an analog voice and modem data station GPA Settings The switch on the back of the General Purpose Adapter GPA used in Step 4 provides two settings Automatic and Basic Join is not used Use the Basic setting to originate Modem calls Telephone calls while using the modem When the GPA is connected to an analog multiline telephone and configured using the Automatic setting you can Answer calls if this is the case an Auto Answer All button must be programmed so that calls can be answered automatically a Make and receive calls on the telephone while using the modem The speakerphone must not be used Setting Up To set up an analog voice and modem data station follow the steps below p 1 If using an external modem use an EIA 232 D cable to connect the SERIAL port on the data
182. m that requires contact closure an impedance matching transformer or both Use a Loop Start Trunk Adapter when a customer supplied paging system does not require contact closure MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 31 PAGEPAC PLUS OUTPUTS Speaker PAGING INPUT muse Ji Cy iji ITED Sra TEE EEEE EE EE EEEE AAEE Coe N N Control Unit Figure 3 22 Single Zone Paging with PagePac Plus MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 32 CUSTOMER SUPPLIED AMPLIFIER OUTPUTS Speaker D4BU PAGE INPUT Cord J 117 VAC pa i n Ale HARRIS DRACON I Model i H 22050 900 ene drunk il J2 u1 E p A E ea kal 24V BEE FIA g a A E E POWER a EA SH Rae CABLE o oil RE S A ae We GND ah J neg er F bd WHEELOCK Control Unit POWER SUPPLY MODEL EPS 2401 WARNING The black wire from the LS trunk adapter power cable must be conn
183. ment MLX Voice and Modem Data Stations Page 6 11 p 1 Use an EIA 232 D cable to connect the serial port on the data gt 3 terminal to the modem For a data terminal that has both COM1 and COM2 jacks make sure you use the one designated for data transmission See the customer s system manager if you are not sure Make sure that the modem has settings for speed and parity that are compatible with those of the data terminal If you are not sure see the customer s system manager or the documentation packaged with the modem data communications software and data terminal Connect the modem to the MFM in the MLX telephone If the MFM is not installed already refer to Installing Multi Function in Chapter 3 a Plug one end of a D4BU cord into the appropriate modem jack as described in the modem s documentation b Plug the other end into the TEL OTHER jack on the bottom of the MLX telephone c Route the D4BU cord through the telephone s cord channel Connect the MLX telephone to the control unit a Plug one end of a D8W cord into the LINE jack on the bottom of the MLX telephone b Plug the other end into the appropriate MLX extension jack See Forzalsysiem Numbering Extension Jacks for the appropriate module and extension jack Connect all power cords to an AC outlet that is not controlled by a wall switch MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August
184. merican Society of Composers Artists and Producers ASCAP or Broadcast Music Incorporated BMI Or the customer can purchase a Magic on Hold system which does not require that you obtain such a license from Lucent Technologies Hardware and Software Requirements The following hardware and software are required for CMS installation An approved PC with 640K RAM 3 5 inch floppy disk drive and a 20 MB hard disk drive This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Management System Page 8 12 An approved monochrome or color monitor CMS interface card with two 14 ft 4 27 m 4 pair modular plug telephone cords and one 14 ft 4 27 m DIN connector cord for connection to Digital Announcement Unit CMS software a Digital Announcement Unit for CMS a Parallel printer and cable to connect the printer to the PC Supervisor console MERLIN II System Display Console a Agent telephones any MLX or analog multiline telephones supported by the system Two analog multiline modules 008 or 408 one to connect the two PC ports to the operator positions and one to connect the CMS supervisor console a DOS version 3 3 or higher See the CMS documentation for a list of optional hardware that you can use with CMS CMS comes with a hardware installation checklist and information on installin
185. module into the carrier Figure 9 4 on page 9 13 Power up the system MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Upgrading the System Modifying the Processor for Key Mode PROCESSOR CIRCUIT BOARD l Front D O O KEY PBX Issue 1 August 1998 Page 9 17 Figure 9 7 Changing the Key Mode Switch Position to Closed MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Completing the Upgrade Page 9 18 Completing the Upgrade gt 1 gt 4 Perform a frigid start System Erase to ensure that all system programming is returned to default values Use System Erase from the SPM Maintenance menu Maintenance Slot 00 Demand Test System Erase Line 5 left button twice gt Yes See Maintenance and Troubleshooting for more information on System Erase Convert the backup file This converts the backup file created in Step 2 to Release 4 0 format See the Convert menu option in Sys
186. munications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements k Release 6 0 Enhancements February 1998 Page xxxii Queue Control The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups When the number of calls in queue reaches the programmed maximum subsequent callers receive a busy signal Queue control applies to calls received on the following types of facilities a DID Direct Inward Dialing a PRI facilities programmed for dial plan routing a All calls transferred from a VMI voice messaging interface port a Dial in Tie Queue control also applies to internal calls to a Calling group and calls to a calling group through the QCC Internal calls that dial a Listed Directory Number LDN or 490 and are directed to a calling group administered as Position Busy Backup are eligible for queue control Calls that come in on a trunk assigned to the Queued Call Console QCC are not eligible for queue control if the call is directed to a calling group designated as Position Busy Backup Remote access calls to a calling group coverage calls directed to a calling group calls directed to calling group through QCC Position Busy backup and all other outside calls are not eligible for queue control Prompt Based Overflow System managers can activate the Promp
187. music source The external music coupler PEC 61398 uses an 8 ohm music source and two attenuation controls for setting the music level gt NOTE PagePac Plus equipment can be used with a loudspeaker system to provide music Or it can provide paging without a music coupler If the equipment uses rebroadcasted music or other copyrighted materials the customer is required to obtain a copyright release and may also require a copyright license from and pay license fees to a third party such as the American Society of Composers Artists and Producers ASCAP or Broadcast Music Incorporated BMI To bypass the release and license requirement the customer can purchase a Magic on Hold system from Lucent Technologies which does not require such a license Figures and 3 26 show different background music configurations with single zone and multizone paging MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 36 PAGEPAC 20 OUTPUTS PAGING Connection ee 117 D4BU Block ied VAC 103A E 12345678 3 UNIVERSAL 14 PAGING 15 ACCESS 103A MODULE 12345678 Connection BOGEN Model PAM Block CC405258013 ACCESS MODE Set the AUTO MANUAL Access Mode switch to MANUAL
188. n 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 9 Testing DID Trunks gt 1 gt 2 gt 3 gt 4 gt 5 To test DID trunks follow the steps below Have someone at the central office check all DID trunks or have someone call from the outside to check each DID trunk When the first trunk rings answer it Instruct the caller to put the call on hold or put down the handset while making the next call When the next trunk rings put the previous call on hold and repeat this procedure until all eight DID trunks have been connected successfully When all trunks are connected with good communication disconnect each call and have the caller do the same Testing Tie Trunks Before you test tie trunks make sure that the tie trunks for the system are connected and properly programmed Have someone at the far end ready to place and receive calls throughout the testing procedures listed below The tie trunk testing procedures in this section are as follows Automatic start two way both incoming and outgoing Automatic start incoming only Automatic start outgoing only a Dial repeating two way both incoming and outgoing a Dial repeating incoming only Dial repeating outgoing only MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 10 gt NOTE Dial repeati
189. n MFM installed and configured as a T R adapter follow the steps below MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 6 p 1 Connect a working 2500 type single line telephone with a Message gt 6 light to the MFM adapter the 2500 telephone also must have a mechanical ringer Pick up the handset and listen for dial tone Dial x07 You should hear another dial tone Press any button This will deactivate the test tone Dial 123456789x0 Press the switchhook quickly You should hear a confirmation tone Hang up The control unit should send a ring burst and the Message light on the 2500 telephone should turn on Turn off the Message light Dial the appropriate feature code Testing Telephones for Dial Tone gt 1 gt 2 To test for dial tone follow the steps below Press an ICOM or SA button depending on the mode of operation The red LED next to this button should go on Press the Speaker button The green LED next to ICOM or SA button should turn on you should hear a dial tone and the green LED next to the Speaker button should turn on Press the Speaker or ICOM or SA button again to disconnect intercom The green LEDs next to ICOM or SA and Speaker buttons should turn off and the dial tone should stop The red LED remains on in some cases MERLIN LEGEND Communicatio
190. n assign lines to Night Service groups to control handling of after hours calls received on individual lines This capability replaces the automatic assignment to Night Service groups of only those lines that ring on the Night Service operator console An outside line must be assigned to a Night Service group to receive Night Service treatment With this enhancement Night Service can be activated and deactivated on lines that do not appear on operator consoles for example personal lines and lines appearing at operator positions can be excluded from Night Service Forward on Busy Beginning with Release 4 1 the Forward Follow Me and Remote Call Forward features are enhanced to remove the requirement that a call be ringing at an extension before it can be forwarded With the Forward on Busy enhancement a call to an extension with no available SA System Access or ICOM Intercom buttons is forwarded immediately to the programmed destination preventing the caller from hearing a busy signal from the intended call recipient s extension MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 0 Enhancements March 1996 Page xlvi Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Groups MLHGs Beginning with Release 4 1 the NI 1 BRI National Integrated Services Digital Network 1 Basic Rate Interface Provisioning Test Tool is
191. n at the printer Follow the steps below to make the connections at the control unit Refer to throughout the procedure p 1 Plug the short end of a Z200A EMI cord into the SMDR jack on the control unit p 2 Plug the other end of the Z200A EMI cord into a 355AF adapter p 3 Plug the 355AF into one end of an M7U null modem cable p 4 Plug the other end of the M7U null modem cable into the 25 pin female connector on a Z3A4 ADU MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 12 p 5 Plug one end of a D8W cord into the WALL jack on the Z3A4 ADU p 6 Plug the other end of the D8W cord into a modular jack on the D8AM modular crossover cable p 7 Plug the other end of the DAM modular crossover cable into the top jack on the 400B2 power adapter p 8 Plug the 400B2 power adapter into the wall jack for the control unit Make sure the building wiring is set up so that the wall jack for the control unit can communicate with the wall jack for the printer p 9 Plug one end of a D6AP cord into the 2012D 50M transformer If you are using a 248B adapter and 2012D transformer instead of a 2012D 50M transformer plug the D6AP cord into the jack on the 248B adapter and then connect the spade tip wires on the 248B adapter to the screws on a 2012D transformer MERLIN LEGEND Communications System Release 6 1 Ins
192. n this chapter See p 3 Remove the processor module from the carrier See Figure 9 3 p 4 Place the processor module on a flat surface with the wiring manager on your left p 5 Unclip and remove the left side panel See Figure 9 5 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Modifying the Processor for Key Mode Page 9 15 Release Each Catch on Module Remove Cover PROCESSOR MODULE Figure 9 5 Removing the Processor Module Cover MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Modifying the Processor for Key Mode Page 9 16 Lift Circuit board Up and Over Processor O PROCESSOR MODULE Figure 9 6 Removing the Processor Module Circuit Board gt 6 gt 7 gt 8 gt 9 p 10 pit p 12 Holding the processor circuit board at each end lift it up and turn it over and away from you Figure 9 6 on page 9 16 Place the processor circuit board on a flat non metallic surface Carefully support the dip switch assembly with your index finger while moving the switch to the closed position Figure 9 7 on page 9 17 Replace the processor circuit board face components down into the module housing Replace the processor module side panel and clip into place Replace the processor
193. nd Testing the System a Initializing the System a Setting the Time and Date a Testing the System a Installing the Control Unit s Housing 8 Installing Applications a Voice Messaging Systems and Touch Tone Receivers 8 3 m Automated Document Delivery System a Call Accounting System a Call Accounting Terminal a Call Management System a CONVERSANT MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page ix a Integrated Solution III 8 14 a Lucent Technologies Attendant 8 17 a MERLIN MAIL 19 a MERLIN PFCt 22 a PassageWay Direct Connect Solution 8 24 a System Programming and Maintenance SPM 8 26 a Installing a CTI Link 8 28 9 Upgrading the System m Upgrading to Release 6 1 a Backing Up System Programming a Removing the Control Unit Housing a Powering Down the System a Upgrading the Control Unit a Modifying the Processor for Key Mode Completing the Upgrade a Upgrading from the MERLIN II Communications System a Replacing the Control Unit Housing MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Contents Page x A System Numbering Forms A 1 a Form 2a System Numbering Extension Jacks A 2 a Form 2b System Numbering Digital Adjuncts A 4 i A 5 A 6 a Form 2c System Numbe
194. ne assignment a system programming function Alternatively a Personal Speed Dial code can be programmed from the single line telephone after HotLine operation is assigned However because of security considerations this is a one time opportunity Once the Personal Speed Dial number is programmed any changes to it or any other extension programming must be performed using centralized telephone programming Any type of inside or outside line that is normally available to a single line telephone can be assigned to a HotLine extension Generally the HotLine telephone does not receive calls and its lines should be set to No Ring A SECURITY ALERT If a HotLine extension accesses a loop start line that line should provide reliable disconnect and be programmed for reliable disconnect Otherwise a user at the extension may be able to stay on the line after a call is completed and then make a toll call Group Calling Enhancements Release 5 0 and later systems include Group Calling features that enhance group calling operations Most Idle Hunt Type In addition to the Circular factory setting and Linear hunt types supported in earlier releases a third hunt type distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group call For some applications this hunt type is more MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 66
195. ng Extension Jacks A 2 Form 2b System Numbering Digital Adjuncts A 4 A 5 A 2 A 3 Form 2c System Numbering Line Trunk Jacks A 4 Form 2d System Numbering Special Renumbers A 6 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Tables Page xvii Tables 2 Installing the Control Unit 2 1 Environmental Requirements 2 2 2 8 2 2 AC Power Requirements 2 3 Heavy Lightning Protection 2 15 2 4 Setting the 400EM Tie Trunk Module DIP Switches 2 36 2 5 Signaling Formats for the 400EM Tie Trunk Module 2 37 3 1 Unsupported Telephones and Adjuncts 3 40 3 2 Single Line Telephones 3 41 3 3 Single Line Telephones Supported by Release 3 0 and Later 3 42 3 Installing Telephones and Adjuncts LSA 4 Connecting the Control Unit to the Network Interface 4 1 Network Interfaces 4 3 4 2 Central Office Network Interface Codes 4 4 es 5 Installing the PC CAT or Printer 5 1 Lucent Technologies 572 Printer Options 5 22 5 2 Lucent Technologies 475 476 Printer DIP Switch Settings 5 24 5 3 Lucent Technologies Printer DIP Switch Settings 5 25 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Tables Page xviii 6 Connecting Data Equipment 6 1 Data Station Configurations 6 2 6 2 Terminal Adapter Settings 6 21 8 Installing Applications 8 1 TTRs Required by VMS 8 4 8 2 MERLIN MAIL Ports Required
196. ng groups on networked systems can send overflow coverage to a shared VMS so that an incoming caller can leave a message instead of waiting in a queue a The VMS can light the Message Waiting lights on multiple MERLIN LEGEND systems in a private network This greater efficiency saves time because a user only has to look at his or her telephone to determine if he or she has a message Group Calling Enhancements A calling group can have a single non local member that is defined by the Uniform Dial Plan and exists on another MERLIN LEGEND Communications System connected by a tandem trunk to the local system If a calling group contains a non local member the non local member must be the only member in the calling group See the Network Reference for details MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 New Features and Enhancements Release 6 1 Enhancements August 1998 Page xxv A calling group containing a single non local member can be used for the same purposes as a calling group containing local extensions including Night Service Night Service coverage can be provided across a private network to a centralized Automated Attendant a non local calling group a QCC queue a DLC or any individual extension on the remote system such as a night bell Group Coverage Group Coverage can be provided across a private network to a VMS a non local calling group a QCC queue a DLC or a
197. ng tie trunks are also called wink immediate and delay type tie trunks These terms are used in system programming to describe the type of signaling used on the trunk Testing Two Way Automatic Start Tie Trunks For two way automatic start tie trunks perform both the incoming and outgoing automatic start tie trunk tests Before testing outgoing or two way automatic start tie trunks have someone ready to take your call at the receiving telephone Testing Incoming Automatic Start Tie Trunks Perform this test for automatic start tie trunks that are two way or incoming only If you are testing two way automatic start tie trunks perform the outgoing test as well To test incoming automatic start tie trunks follow the steps below p 1 At the far end tie trunk site have someone pick up the handset and dial a tie trunk assigned to a button on your telephone Your telephone should ring and the LEDs next to the tie trunk button should respond as follows the red LED should turn on and the green LED should flash p 2 Pick up your handset and verify that you have good two way communication The green LED should change from flashing to steady p 3 At both telephones hang up The green LED should turn off the red LED should turn off and another red LED may turn on p 4 Repeat Steps 1 through 3 for all incoming and two way automatic start tie trunks MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661
198. nications System it must be reprogrammed To upgrade a MERLIN II Communications System see Communications System later in this chapter Use the following procedure to back up programming from Release 6 1 or earlier p 1 Install SPM p 2 Back up system programming See the Backup command in System Programming and Maintenance SPM To back up system programming from Release 1 0 or 1 1 you can use any version of SPM 1 16 is recommended a To back up system programming from Release 2 0 you must use SPM version 2 09 or higher a Jo back up system programming from Release 2 1 you must use SPM version 2 16 or higher To back up system programming from Release 3 0 or 3 1 you must use SPM version 3 18 or higher a To back up system programming from Release 4 0 you must use SPM version 4 15 or higher To back up system programming from Release 4 0 4 1 or 4 2 you must use SPM version 4 25 or higher MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Removing the Control Unit Housing Page 9 5 a Jo back up system programming from Release 5 0 you must use SPM version 5 15 or higher a Jo back up system programming from Release 6 0 you must use SPM version 6 15 or higher a To back up system programming from Release 6 1 you must use SPM version 6 25 Removing the Control Unit Housing Remove the control unit housing as described below S
199. nit CMS allows only a 2 digit method to specify an extension number jacks 59 to 144 are designated by 4 digits Because CMS is compatible only with 2 digit dialing do not use flexible numbering on any telephone associated with CMS MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Call Management System Page 8 11 The two CMS interface card ports on the PC must be connected to two analog multiline telephone jacks on the same analog multiline telephone module these jacks must be operator positions If two operator position jacks are not available on the same module another analog multiline telephone module must be installed in the control unit to provide these jacks CMS trunks can be loop start ground start T1 emulated ground start or Primary Rate Interface PRI Up to four CMS external alerts can be used for agents and supervisors For example an alert sounds if the number of calls waiting to be answered nears a programmed threshold Lucent Technologies Attendant can be used to direct callers to the appropriate CMS group To play music for waiting callers you must attach a Music On Hold MOH product that is compatible with an MOH coupler gt NOTE If the customer uses equipment that rebroadcasts music or other copyrighted materials the customer may be required to obtain a copyright license from and pay license fees to a third party such as the A
200. nnect the terminal adapter to the control unit a Use a D8W cord to connect the 440A4 terminating resistor adapter to the LINE jack on the terminal adapter b Use a second D8W cord to connect the other end of the adapter to the appropriate MLX extension jack See System Numbering Digital Adjuncts for the appropriate module and extension jack p 6 Connect all power cords to an AC outlet not controlled by a wall switch MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Connecting Data Equipment Terminal Adapter Data Only Stations 008 MLX or 408 GS LS MLX Module v Q a Aaaa MLX mi J kaj l Extension jack SUE collec E fal 3 5 zi a ES E D8W cord LHI 440A4 100 Terminating Resistor Adapter LINE jack PORT 1 Terminal Adapter Q EIA 232 D POWER Cable SERIAL connector WP90110 L7 Power Supply AC Outlet Issue 1 August 1998 Page 6 16 inal AC Outlet Figure 6 5 Terminal Adapter Data Only Equipment Configuration MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Video Conferencing Data Stations Page 6 17 Video Conferencing Data Stations You can use the terminal adapter with a Multipurpose Enhancement Board for synchronous data communication This
201. nnectors over the appropriate pins for the required operation and push down to secure into place MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 13 Figure 3 11 Removing the Jack Guard p 7 To remove the jack guard see Figure 3 11 a If the module cover has a square jack guard that protects the TEL OTHER jack area grasp and twist the guard to remove it Save the jack guard if you are wall mounting an MLX 5 MLX 5D MLX 10 MLX 10D or MLX 16DP telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 14 Cover Into Locating Slot Figure 3 12 Placing the Module Cover into the Locating Slot p 8 To replace the module cover see Figure 3 12 Figure 3 13 and Figure 3 14 a Place the locking tab on the module cover into the slot on the left side of the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 15 Lower and Press Into Center Slot to Secure Figure 3 13 Lowering and Locking the Module Cover b Lower the cover to the right and press firmly into the center slot to lock the tab in place The tab must be secure MERLIN LEG
202. nnot dial out through the GPA Group Calling Delay Announcement Devices You can connect a group calling delay announcement device to one of the following as described earlier in this chapter a 012 module 016 T R module MLX telephone with an MFM a GPA and analog multiline telephone An industry standard announcement device such as a Digital Announcer Unit provides Night Service information or announces to a caller that calling groups are busy Credit Card Verification Terminals You can connect a credit card verification terminal to one of the following as described earlier in this chapter Issue 1 MERLIN LEGEND Communications System Release 6 1 August 1998 Installation 555 661 140 Installing Telephones and Adjuncts Installing Adjuncts Page 3 27 a 012 module 016 T R module MLX telephone with an MFM If you connect a credit card verification terminal to an MFM the terminal can place and receive calls independently of the MLX telephone Do not use a GPA to connect a credit card verification terminal to the system because the terminal cannot dial out through the GPA Headsets Headsets are designed for hands free telephone use and consist of several components depending upon whether manual or one touch operation is used Any Lucent Technologies headpiece works in either mode Headpieces Six different headpieces are available Each is light comfortable and uses a transparent voice tube to eliminate a
203. non monitored DLC do not initiate screen pop at the operator position but when an operator directs a call to an extension using a CTI application caller information does initiate screen pop If the DLC is non monitored screen pops can occur after the DLC releases the call 3 Calls transferred from Cover buttons on non monitored DLCs do not initiate screen pop at the destination extension HotLine Feature The Release 5 0 HotLine feature is designed for retail sales catalogue sales and other types of businesses and organizations and is available in all three modes of system operation It allows a system manager to program a single line telephone extension connected to an 008 OPT 012 or 016 module as a HotLine When a user lifts the handset at the HotLine extension the telephone MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 5 0 Enhancements June 1997 Page xxxvii automatically dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number code 01 for the extension The system does not permit calls to be transferred put on hold or conferenced A user can press the telephone s Hold button if it has one to put a call on local hold but the call cannot be redirected in any way Switchhook flashes are ignored Personal Speed Dial codes can be programmed from the extension prior to HotLi
204. ns System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 7 Testing Telephones for Outside Dial Tone To test for outside line dial tone follow the steps below p 1 Without lifting the handset press one of the outside line buttons gt 2 gt 3 The red LED next to this button should turn on Pick up the handset or press the Speaker button The green LED next to the line button should turn on and you should hear a dial tone Hang up and repeat Steps 1 and 2 for each line button on the telephone Testing Analog Multiline and Single Line Telephones v To test the basic operation of analog multiline and single line telephones follow the steps below If you are testing a multiline telephone press an ICOM or SA button Pick up the handset and wait for dial tone Dial the extension number of another working telephone You should hear ringback on your telephone and ringing at the called telephone At the called telephone have someone pick up the handset verify that you have good two way communication At both telephones hang up If you are testing a single line telephone this is the end of the procedure If you are testing a multiline telephone press an outside line or SA button In Hybrid PBX mode make sure that the destination telephone has a personal line or is a DLC operator MERLIN LEGEND Communications System
205. ns all of the programming specifically for your customer s system If you are upgrading an existing system and do not have the required forms for your customer s system you can load System Programming and Maintenance SPM and print out the required forms If you find that you do not have a completed set of system forms for your customer s system contact your technical support organization or the Customer Service Center CSC See the inside front cover for telephone numbers The system forms that you need are specific for each system and include some or all of those described in the following sections MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Introduction System Forms Page 1 3 Installing the Control Unit a Form 1 System Planning Some procedures in Chapter 2 Installing the Control Unit refer to the Control Unit Diagram which is printed on the reverse side of this form Form 3c Incoming Trunks Tie If you install a 400EM module in the control unit use this form to determine the appropriate switch settings prior to installation Installing Telephones Required and Adjuncts Optional The following forms indicate the telephones and adjuncts that you must install Form 2a System Numbering Extension Jacks Form 2b System Numbering Digital Adjuncts Form 4b Analog Multiline Telephone Form 4d MLX Telephone Form 4e MFM Adjunct MLX Telephone Fo
206. ny individual extension on the remote system Calling group overflow coverage Calling group overflow coverage can be provided by a centralized VMS a non local calling group a QCC queue a DLC or any individual extension on the remote system Calls directed to another system Lines connected to remote systems can be answered by any extension programmed to answer the call such as acentralized Automated Attendant or a system operator QCC or DLC Transfer Redirect When an Automated Attendant transfers a call to a non local extension the transferring MERLIN LEGEND system monitors the call to ensure that it is answered If the non local extension is not available or the call is not answered within the transfer redirect timeout period fixed at 32 seconds the call stops ringing at the non local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls This redirect extension can be a QCC queue a calling group or an individual extension Direct Station Selector Now users can press a Direct Station Selector DSS button for a non local extension to make or transfer calls to that extension However no busy indication is displayed by the DSS for non local extensions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 New Features and Enhancements f Release 6 1 Enhancements August 1998 Page xxvi Call Forwa
207. ny of the existing carriers p 2 Refer to the Control Unit Diagram on the flip side of System Planning Form 1 If you are installing an expansion carrier remove the rightmost module from the control unit and set it aside See Figure 9 3 on page 9 11 A CAUTION Before removing any cords from the module make sure they are labeled first for easier replacement Install any expansion carriers See Installing Expansion Carriers in Chapter 2 gt 4 Install or replace any modules If you are upgrading from Release 3 0 or later go to Step 6 See Installing the Modules in Chapter 2 gt NOTE If you are replacing an 012 module with an 016 T R module you will need to perform a Board Renumber after completing the upgrade See System Programming for more information about Board Renumber System Board Renum Yes MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading the Control Unit Page 9 10 p 5 Replace the processor module See Figure 9 3 on page 9 11 Then go to Step 7 gt NOTE If the processor module is to be modified for Key mode perform Step 4 through Step 10 of Modifying the Processor for Key Mode before proceeding a Press up on the tab at the bottom rear of the old processor module b While the tab is unlocked pull the processor module towards you then lift it straight up c Install a Release 4 0 proces
208. o dial from rotary telephones cannot use MERLIN MAIL features The system may need more touch tone receivers if a Single line telephone users do not get a dial tone MERLIN MAIL fails to transfer calls Calls fail to ring or go to coverage prematurely a Message waiting lights fail to light MERLIN MAIL and Lucent Technologies Attendant should not be used on the same system Programming of MERLIN MAIL is done through a touch tone interface MERLIN MAIL has an EIA 232 D serial port and an external modem to support remote diagnostics You cannot use the first four logical IDs on a 008 OPT module to physically connect telephone equipment however you can use the extension numbers of these logical IDs for phantom extensions Additional touch tone receivers TTRs may be needed for the 012 or 016 T R module to handle a large number of voice connections The MERLIN MAILT unit can be desk or wall mounted and should be placed in an area with low humidity and proper ventilation Follow the power and ground procedures for T R telephones that require auxiliary power These applications are no longer available for order t These applications are no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications MERLIN PFCt Page 8 22 Hardware Requirements The following hardware is required for MERLIN MAIL installation MERLIN MAIL V
209. oes not support conversion gt NOTE Technicians can download the most current version of DOS SPM from the NSAC bulletin board To upgrade to Release 6 1 you need Back up current system programming SPM Version 6 25 to convert system programming information and to restore system programming information after the processor module has been upgraded a CKE4 processor module with Release 6 1 software when upgrading from Releases prior to Release 3 0 or MERLIN II The CKE4 processor module has a label on its front side that cites the designation A forced installation PCMCIA memory card with Release 6 1 system software when upgrading from Release 3 0 or later DOS formatted disk MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading to Release 6 1 Page 9 3 gt NOTE If SPM is already installed the Welcome to SPM screen that appears when you start SPM identifies the version on both the last line of the console simulation window and in the upper left corner of the screen If you are working with Version 6 25 V6 appears in the upper left hand corner of the screen and Version 6 25 appears on the last line of the console simulation window If an upgrade from Release 3 0 or before is to be performed a new processor must be installed If an upgrade from Release 3 1 and later is to be performed a forced installation card is required To upgrade
210. of the following instructions The diagram on the bottom of the user card tray also shows how to adjust the stand You cannot wall mount MLX 20L and MLX 28D telephones m If you wish to wall mount an MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP or MLX 16 DP telephone you must remove the deskstand first Wall mounting an MLX 5D MLX 10D MLX 10DP or MLX 16DP telephone can make the display hard to read A 630B Phonemount not included is also required to mount an MLX 5 MLX 5D MLX 10 MLX 10D MLX 10DP or MLX 16DP telephone on the wall To connect an adjunct such as an alert modem or fax machine to an MLX telephone the telephone must have an MFM installed in it If you have not already done so refer to Installing Multi Function Modules on page 3 2 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Assembling MLX Telephones Page 3 49 Pull Up Press Center Tab Figure 3 30 Adjusting or Removing the Deskstand To assemble an MLX telephone follow the steps below p 1 Remove or adjust the deskstand See Figure 3 30 If you want to leave the deskstand in the low position go to a If you want to adjust the angle of the deskstand or remove it in order to wall mount the telephone a Place the telephone face down on a flat surface b Press on the top r
211. of the power supply before inserting it into the carrier Installing the power supply can involve as many as four procedures depending on the system configuration The procedures are Turning off all power to the control unit a Installing a copper shield for older power supply modules 391A1 391A2 391B1 only Installing the ferrite cores MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Power Supply Page 2 21 gt NOTE It is not necessary to install ring generators in a new system with new 012 apparatus code 517G13 or later or new 008 apparatus code 517D28 or later letter modules If you are upgrading or using older modules see Maintenance and Troubleshooting Turning Off the Power p 1 Turn off each power supply p 2 Disconnect all power cords and auxiliary units Installing a Copper Shield The added power supply in each expansion carrier can cause excessive noise in the module occupying the next slot To eliminate this noise a copper foil shield is installed over the power supply These shields and their labels are packaged in the power unit shielding kit included with the expansion carrier gt NOTE The 39101 391A3 and 391B2 power supply modules do not require copper shielding Perform this procedure for older power supply modules 391A1 391A2 and 391B1 only To install a copper shield follow the steps
212. oice Messaging System unit and power cords a Remote maintenance device with a wall mount transformer Modem cable with a 9 pin connector at one end and a 25 pin connector at the other end to connect the remote maintenance device to the serial port on the MERLIN MAIL Voice Messaging System unit D4BU modular cords two for a 2 port system or four for a 4 port system plus one for the remote maintenance device ma 012 or 016 T R basic telephone module For more information consult MERLIN MAIL Voice Messaging System for the MERLIN LEGEND Communications System Installation System Programming and Maintenance MERLIN PFCt The MERLIN PFC Phone Fax Copier telephone is a 34 button display telephone with a built in fax and personal copier that provides the convenience of a fax machine and personal copier in one compact unit The MERLIN PFC allows the user to make and receive inside and outside calls using the built in soeakerphone and to send and receive faxes or make quick copies while using the telephone Considerations The fax machine component of the MERLIN PFC telephone does not transmit date time and fax number This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications MERLIN PFCt Page 8 23 In Behind Switch mode a dedicated fax line for incoming fax calls is also required in Hybrid PBX or Key mo
213. ols both the interval between primary and secondary announcements and the interval between repetitions of the secondary announcement if it is set to repeat See Group Calling Options in Chapter 4 for guidelines on setting the delay The primary and secondary announcement options when used together allow an initial message to play for callers followed by a repeating announcement that for example urges callers to stay on the line and wait for a calling group member Two or more groups may share an announcement device A primary delay announcement device can be administered as a secondary delay announcement device MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 5 0 Enhancements June 1997 Page Xxxix Enhanced Calls in Queue Alarm Thresholds Three Calls in Queue Alarm thresholds can be set to more clearly indicate the real time status of the calls waiting in the queue according to the behavior of programmed Calls in Queue Alarm buttons In earlier releases only one Calls in Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls in Queue Alarm buttons for a calling group Using all three levels the system manager sets Threshold 3 to the highest value Threshold 2 to a middle value and Threshold 1 to the lowest value A Calls in Queue Alarm button indicates the severity of the alarm conditions in the following
214. on the telephone You cannot originate or answer calls on this setting Automatic Use this setting when a GPA connects a modem to an analog multiline telephone for answering calls or answering machine Dial Dictation Devices You can connect a dial dictation device to one of the following as described earlier in this chapter 012 module 016 T R module MLX telephone with an MFM a GPA and analog multiline telephone You can also connect a dial dictation device through a commercially available trunk adapter or a Universal Paging Access Module UPAM on a loop start line trunk jack with an external power supply unit gt NOTE Using any of the devices listed above you cannot connect dial dictation devices that require contact closure You can however connect such equipment through a UPAM since it provides contact closure for the device MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Adjuncts Page 3 26 Fax Machines You can connect a fax machine to one of the following as described earlier in this chapter m 012 module 016 T R module MLX telephone with an MFM The fax machine can send and receive fax calls independently of the telephone Dial calls either from the fax machine s dialpad or from an associated single line telephone Do not use a GPA to connect a fax machine to the system because the fax machine ca
215. on the terminal adapter MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment MLX Voice and Terminal Adapter Data Stations Page 6 13 p 5 Connect the terminal adapter to the MLX telephone a Plug one end of a D8W cord into the PHONE jack on the terminal adapter b Plug the other end into the LINE jack on the MLX telephone 008 MLX or 408 GS LS MLX Module y Ol S pa pa l l l amp jal ja l l pal MLX Lo Ea ia a a Extension jack TN gt em WM D8W cord LHL I HH LINE j PHONE jacy jack PORT 1 Terminal Adapter nay EIA 232 D Data LINE jack POWER Cable oe a E SERIAL We connector _ 2 z RBS MLX WP90110 L7 Telephone Power Supply s amp AC Outlet AC Outlet Figure 6 4 MLX Voice and Terminal Adapter Data Equipment Configuration MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Terminal Adapter Data Only Stations Page 6 14 p 6 Connect the terminal adapter data module to the control unit gt 7 a Plug one end of a D8W cord into the LINE jack on the terminal adapter b Plug the other end into the appropriate MLX ex
216. one cables However electromagnetic fields near the control unit can also cause noise in the system Therefore you should not place the control unit and cable runs in areas where a high electromagnetic field strength exists Radio transmitters AM and FM television stations induction heaters motors with commutators of 0 25 horsepower 200 watts or greater and similar equipment are leading causes of radio frequency interference RFI Small tools with universal motors are generally not a problem when they operate on separate power lines Motors without commutators generally do not cause interference Field strengths below 1 0 volt per meter are unlikely to cause interference To estimate the field strength produced by radio transmitters divide the square root V of the emitted power in kilowatts by the distance from the antenna in kilometers which equals the field strength in volts per meter Example 49 000 kw 7 000 10 km 6 2 miles 0 7 volts per meter This yields the approximate field strength in volts per meter and is relatively accurate for distances greater than about half a wavelength 492 ft or 150 m for a frequency of 1000 Hz If the result exceeds 1 0 volt per meter you may have to install shielded cables and or Z200A filters See Appendix A Customer Support Information following Maintenance and Troubleshooting for FCC Part 15 radio frequency regulations MERLIN LEGEND Communications System
217. ones MLX 5 0 9 1 2 MLX 5D 0 9 1 2 MLX 10 0 9 1 2 MLX 10D 0 9 1 2 MLX 28D 1 2 1 7 MLX 20L 1 1 1 6 BIS 10 0 9 1 1 BIS 22 1 0 1 3 BIS 22D 1 0 1 3 BIS 34 1 1 1 5 BIS 34D 1 1 1 5 MLC 5 0 0 0 0 MDC 9000 0 0 0 0 MDCW 9000 0 0 0 0 10 Button Basic 0 9 1 1 10 Button HFAI 1 0 1 2 34 Button Basic 0 9 1 1 34 Button DLX 1 2 1 7 34 Button BIS 1 2 1 4 34 Button BIS DIS 1 2 1 4 Single Line Telephone 0 6 0 7 Continued Unit loads are computed per trunk for trunk type network access lines MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Unit Load Calculation Worksheet Issue 1 August 1998 Unit Load Worksheet Page B 8 Qty x Unit Load Total Hybrid PBX or Equipment Modified Square Optional Equipment EICON board CTI link 0 0 0 0 interface board in Net ware server Direct Station Selector 0 7 0 9 General Purpose Adapter 0 8 1 0 Hands Free Unit 0 8 1 0 Headset Adapter 0 8 1 0 Total Actual Unit Load not added to the unit load calculation t Upto two DSSs one DSS per MLX 28D or MLX 20L console can be powered from each control unit carrier For example a 3 carrier system can have 6 system operator positions each with one DSS powered from the control unit The MFM has its own wall power unit located at the telephone and therefore is a lf the unit load for slots five and six is less than or equal to 27 power is sufficient for the carrier
218. ons IROB protectors are required Do not install this product near water for example in a wet basement location MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Page xx a Do not overload wall outlets as this can result in the risk of fire or electrical shock The MERLIN LEGEND Communications System is equipped with a 3 wire grounding type plug with a third grounding pin This plug will fit only into a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact an electrician to replace the obsolete outlet Do not defeat the safety purpose of the grounding plug The MERLIN LEGEND Communications System requires a supplementary ground Do not attach the power supply cord to building surfaces Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Slots and openings in the module housings are provided for ventilation To protect this equipment from overheating do not block these openings Never push objects of any kind into this product through module openings or expansion slots as they may touch dangerous voltage points or short out parts which could result in a risk of fire or electrical shock Never spill liquid of any kind on this product a Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not
219. ontrol Unit Page 5 8 a Lucent Technologies Call Accounting Terminal CAT Printer a Lucent Technologies Call Accounting System Printer Lucent Technologies Applications Printer gt NOTE The Lucent Technologies 570 printer is not compatible with the system Printer connection varies depending on the printer model whether the printer is grounded on the same AC outlet as the control unit and whether the printer is within 50 ft 15 2 m of the control unit The procedures covered in this chapter are described below a Ifthe CAT serial printer is used with a CAT and is grounded to the same AC outlet as the control unit and is within 50 ft 15 2 m of the control unit refer to Connecting a CAT and Printer on the a Ifthe CAT serial printer is used with a CAT and is either not grounded to the same AC outlet as the control unit or is more than 50 ft 15 2 m from the control unit refer to Connecting a CAT a If the SMDR or CAT printer is within 50 ft 15 2 m of the control unit and is connected to the same 117 V AC branch as the control unit refer to Connecting a Printer Within 50 Feet 15 2 m a Ifthe SMDR or CAT printer is more than 50 ft 15 2 m from the control unit and is not connected to the same 117 V AC branch as the control unit refer to Connecting a Printer 50 Feet 15 2 m or A CAUTION Before touching leads connectors pins and other components wear a properly grounded wrist strap to prevent d
220. ossible preferably within 5 ft 152 cm not to exceed 10 ft 305 cm See Approved Grounds later in this chapter for more information The AC outlet must be connected to the 147A protector with a 12 AWG or a 14 AWG solid copper wire MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Installing the Control Unit AC Power and Grounding co To Central Lines CO DIW or Office or Line Network Serving Protector HH Interface 25 Pair Cable Facility i g Coupled Bonding Conductor optional 2 l Gove 1 Supply O I 3 l l l l l l l l l l l l a l CAUTION o E l l EJ l E l l l l l l 12 or 14 I AWG l Plug Ground l gt Wire Single Point 6 AWG Ground Ground Bar wire Shield Power Earth Ground Bond Ground Rod Wire Issue 1 August 1998 Page 2 12 D2R Cords Commercial Power Power Service Figure 2 3 Central Office and AC Grounds MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 13 Ay WARNING An improper ground can cause equipment failures service outages and electrical shock Verify that the AC power
221. our numbers are not assigned to jacks For example if the previous module on the left is labeled with logical IDs 1 through 8 label the 008 OPT jacks with logical IDs 9 through 16 Skip numbers 17 through 20 When you label the next module on the right label the first jack as logical ID 21 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 40 E lt PFT Jack 8 ai 5 Line Trunk or Off Premise 4 Jacks Telephone Jacks on T i 008 OPT Module 1 E lt PFT 8 Extension Telephone Jacks Analog or Digital 1 Figure 2 12 Line Trunk and Telephone Jack Locations on Each Module MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Replacing a Module Page 2 41 Replacing a Module A CAUTION This section does not apply to the processor or power supply Although the system allows you to remove and replace modules without affecting call processing partially inserting and removing a module can cause a cold start To add a 100D module or change any of its DS1 parameters the system must be idle When you replace a module use the same module type For example do not put an 008 MLX module in place of a 400 GS LS TTR module If a module is replaced with another type of module or if a module is added to the system without p
222. owering down the system first a cold start System Reset occurs If you move any module to a different slot be sure to renumber the modules by selecting Board Renumber from system programming See System Programming for information about board renumbering gt NOTE You can remove and replace line trunk and extension modules with the system power on without affecting normal call processing MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Replacing a Module Page 2 42 pit p 12 To remove and replace a module follow the steps below Refer to Figure 2 13 0n page 2 43 Busy out or reset the module Busy out is recommended Label all cords if they are not labeled already and then unplug them from the module For information about labeling trunk and extension cords see Chapter 3 Installing Telephones and Adjuncts and Chapter 4 Connecting the Control Unit to the Network Interface For instructions on checking unlabeled wiring see Checking Unlabeled Wiring in Chapter 3 of the Maintenance and Troubleshooting guide Run a demand test by entering the test mode 4 Power down the system if required See Powering Down the System later in this chapter for instructions Remove the module by pushing up firmly on the tab at the bottom rear of the module While holding up the tab swing the bottom of the modu
223. p you rapidly understand the information presented Example Purpose Itis very important that you follow Italics indicate emphasis these steps You must attach the wristband before touching the connection The part of the headset that fits Italics also set off special terms over one or both ears is called a headpiece If you press the Feature button The names of fixed feature on an MLX display telephone the factory imprinted buttons appear in display lists telephone features bold The names of programmed you can select A programmed buttons are printed as regular text Auto Dial button gives you instant access to an inside or outside number Choose Ext Prog from the Plain constant width type indicates display screen text that appears on the telephone display or personal computer PC screen To activate Call Waiting dial x11 Constant width type in italics indicates characters you dial at the telephone or type at the PC Product Safety Advisories Throughout these documents hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book Security Page lvii Ay WARNING Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided A caution Caution indicates the presence of a hazard th
224. plication is no longer available for order t This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Lucent Technologies Attendant Page 8 18 A Security Alert Products that are connected through a voice port must be properly restricted to prevent toll fraud See Appendix A in Maintenance and Troubleshooting for more information Considerations You cannot connect Lucent Technologies Attendant to a system that operates in Behind Switch mode You cannot connect Lucent Technologies Attendant to a system that has an AUDIX application or a voice mail system installed You can connect a maximum of four Attendants to the system You should program all lines to Lucent Technologies Attendant for reliable far end disconnect The system may need more touch tone receivers if Single line telephone users do not get a dial tone Lucent Technologies Attendant fails to transfer calls Calls fail to ring or go to coverage prematurely When Attendant is set up for both daytime and after hours operation the time on each Attendant s clock must match the system clock so that the system recognizes the end of the business day Hardware Requirements Lucent Technologies Attendant requires connection to an 012 or 016 T R basic telephone module You can use up to eight jacks on an 012 basic telephone module or up to 16 jacks on
225. plugged into the customer s server The feature is available for Hybrid PBX mode systems only gt NOTE The NetWare server software version must be 3 12 4 1 or 4 11 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 5 0 Enhancements June 1997 Page xxxv The 008 MLX and 408 MLX modules must have firmware vintage other than 29 If the module has firmware 29 programming a CTI link on the module is prevented An earlier or later vintage firmware is supported Basic Call Control A CTI link application on a user s computer can assume basic call control of the user s analog multiline or MLX telephone s SA buttons Basic call control includes a Answering calls arriving on an SA button a Making calls from an SA button a Hanging up calls a Hold and retrieving a call on hold at the user s extension gt NOTE Transfer and 3 way conference when handled through a CTI link application provide the original caller s calling number information or other information to the transfer receiver or new conference participant if the user has screen pop capability Screen Pop Screen pop occurs when the calling number called number or other user defined identifier such as account code that a voice response unit prompts the caller to dial is used to display a screen associated with the far end party For example Caller ID services can
226. port number The even jack on the bridging adapter should be connected to the odd numbered telephone port and the odd jack on the bridging adapter should be connected to the even numbered telephone port MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 62 Processor Q Central Office Lines d Bridging Adapter BR 241 B1 EVEN Station ODD Line Telephone Eeee Figure 3 39 Connecting Two Voice Pairs to a Telephone Using a Bridging Adapter BR 241 B1 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 63 Removing Damaged Connecting Blocks In some cases a connecting block becomes damaged and must be removed To remove a damaged connecting block follow the steps below p 1 Remove the wires or the patch cord from the connecting block a If you have Interconnect Wiring use long nosed pliers to remove the telephone wires and tag the wires with tape to identify their positions If you have Systimax wiring pull off the patch cord p 2 Place a 788K1 retainer tool against the conductor pairs beneath the connecting block to be removed See Figure 3 40
227. r Return When a handset bounces in its cradle the system interprets this as a switchhook flash and attempts to transfer a call When the transfer attempt period expires the user s telephone rings Release 4 0 eliminates this unintended ringing by disconnecting the call in situations where a switchhook flash is followed by an on hook state and a dial tone is present Forward Disconnect All ports on 008 OPT 012 and 016 modules now send forward disconnect to all devices connected to them when forward disconnect is received from the CO This enhancement prevents the trunk line from being kept active when one end disconnects from the call If an answering machine is connected to the port it does not record silence busy tones or other useless messages This operation is not programmable Seven Digit Password for SPM Release 4 0 has increased system security by requiring a 7 digit password for system managers or technicians who use SPM to perform programming or the MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 3 1 Enhancements March 1996 Page I Trunk Test procedure This password is for use in addition to a remote access barrier code Release 3 1 Enhancements March 1996 Release 3 1 includes all Release 3 0 functionality plus the enhancements listed below Call Restriction Checking for Star Codes Beginning with Release 3 1
228. r assigned to the lowest line trunk jack on the module and be sure that the outside trunk is connected to the system Turn off power to the control unit Follow the procedure in Powering Down the System in Chapter 9 If the telephone is connected to a GS trunk push the GS button attached to the telephone Pick up the handset on the touch tone or rotary dial telephone You should hear a dial tone If the telephone is connected to a GS trunk push the GS button attached to the telephone again Dial an outside number make sure someone can answer the call MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 21 p 8 After the call is answered and you have verified that you have good gt 9 p 10 pit p 12 two way communication give the person the telephone number assigned to the outside line bridged by the PFT jack to which you are connected This is the number noted in Step 2 Have that person call the number after you hang up Your phone should ring after the caller completes dialing the number Answer the phone and verify that you have good two way communication Hang up Repeat Steps 1 2 and 4 through 10 to test all PFT jacks Turn the power back on Follow the procedure in Powering Up the System in Chapter 2 Testing Touch Tone Receivers The 400 L S 400 GS LS
229. rding The Forward feature now can be used to send calls to non local extensions across the private network SMDR In addition to SMDR options for non network calls placed to and from the local system system managers now can program SMDR to log incoming and outgoing UDP calls or they can choose to log no UDP calls The factory setting is to record all UDP calls Customers who use a call accounting system may not want to fill the database with calls coming and going across the private network These customers may choose not to log UDP calls Decrease in Call Set Up Time The set up time for a call across a private network has been reduced by programming the number of UDP digits expected PRI Switch Type Test A new maintenance test the PRI Switch Type Test has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly Service Observing Service Observing allows one extension to listen in on observe a call at another extension A typical application of this feature is that of a Customer Service supervisor observing how a Customer Service representative handles calls The Service Observing group can consist of from one extension to all extensions in the system including other Service Observers Up to 16 Service MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 New F
230. re A 3 Form 2d System Numbering Special Renumbers Figure A 4 See System Planning for completed forms that contain more detailed informa tion regarding the configuration of your customer s system MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 System Numbering Forms Form 2a System Numbering Extension Jacks Page A 2 Form 2a System Numbering Extension Jacks Renumber System OQ 2 Digit Q Selected Extension Numbers _3 Digit Q Set Up Space Mod Log Jack Type 22019 8P 9 set Up Renumber old Wire Person Location Ring Voice Type ID aA Tor B Eapt nos No Space to Label Ext No No or Function Freq 4 Mail 1 10 100 7100 ae 2 11 101 7101 TEEDE 3 12 102 7102 T 4 13 103 7103 TEER 5 14 104 7104 ERATE 6 15 105 7105 fee She Sh EG 7 16 106 7106 TIRER 8 17 107 7107 ttii z 18 108 7108 EE 10 19 109 7109 ee ee 11 20 110 7110 iini a 12 21 111 7111 tiii ii 13 22 112 7112 eee ay E 14 23 113 7113 15 24 114 7114 16 25 115 7115 TESST ars 26 116 7116 ope at 18 27 117 7117 fhe E EET 19 28 118 7118 20 29 119 7119 a ee 21 30 120 7120 22 31 121 7121 ep hy tae OB 23 32 122 7122 24 33 123 7123 Liiiii Shaded lines indicate possible operator positions Factory Setting The system capacity for Person
231. requires only a three prong AC outlet that is not connected to a wall switch The telephone handset must be within range of the radio base The indoor range is 400 through 600 ft and the outdoor range is up to 1000 ft a Except while charging the handset does not need to be located near the charging base Connecting Telephones to the Control Unit The way you connect telephones to the control unit depends on the number of telephones you are connecting For 24 telephones or less use a direct connection For 25 telephones or more use cross connect fields For building cross connect fields use one of the following wiring kits Interconnect Wire This complete wiring kit contains 110 jack panel blocks a template wiring troughs D rings and D8W cords Systimax This complete wiring kit contains 110 termination blocks with modular jacks a 110A field termination block a template wiring troughs D rings and patch cords MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 59 Considerations Review the following items before you begin the procedure If the way you connect the telephones differs from the instructions on the system forms record each jack and telephone change on Form 2a System Numbering Extension Jacks See Appendix A System Numbering Forms If you use staples to
232. ring Line Trunk Jacks a Form 2d System Numbering Special Renumbers B Unit Load Calculation Worksheet B 1 a Unit Load Worksheet B 2 IN Index IN 1 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Figures Page xi Figures es 2 Installing the Control Unit 2 1 AC Grounding Requirements 2 7 2 2 Measuring the AC Outlet Voltages 2 10 2 3 Central Office and AC Grounds 2 12 2 4 Installing 146A and 147A Protectors 2 16 2 5 Marking the Basic Carrier Screw Holes 2 19 2 6 Installing a Copper Shield in the Power Supply 2 23 2 7 Installing the Ferrite Cores 2 25 2 8 Installing an Auxiliary Power Unit 227 2 9 Connecting the Carriers 2 29 2 10 Installing the Processor into the Carrier 2 32 2 11 400EM Module Sample Dip Switch Settings for Signaling Types 1C and 5 2 38 2 12 Line Trunk and Telephone Jack Locations on Each Module 2 40 2 13 Removing Modules from the Carrier 2 43 3 Installing Telephones and Adjuncts 3 1 Multi Function Module Packing List 3 3 3 2 Removing the User Card Tray and Line Cable 3 4 3 5 3 3 Releasing the Deskstand 3 4 Removing the Deskstand 3 3 5 Releasing the Module Cover Screw 3 7 3 6 Releasing the Module Cover 3 8 3 7 Removing the Module Cover 3 9 3 8 Removing an MFM Module 3 10 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Figures Page xii 3 21 Manual
233. rm 4f Tip Ring Equipment Form 5a Direct Line Console DLC Analog Form 5b Direct Line Console DLC Digital Form 5c MFM Adjunct DLC Form 5d Queued Call Console QCC Connecting the Network Interface The following forms indicate the trunks that you must connect to the control unit Information regarding the channel service unit CSU is included on these forms MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Introduction Programming the System Page 1 4 Form 2c System Numbering Line Trunk Jacks Form 3a Incoming Trunks Remote Access Form 3b Incoming Trunks DS1 Connectivity 100D Module Form 3d Incoming Trunks DID Connecting Data Equipment The following forms indicate the data equipment you will need to set up data stations Data Form 1a Modem Data Station Data Formib 7500B Data Station Data Form 2 Data Hunt Groups Programming the System If you have a system programming disk created with SPM or a Translation memory card you do not need to program the system Instead you can use the disk or memory card to restore the system see Chapter 7 initializing and Testing the System for instructions If you did not receive a disk or a memory card and it is your responsibility to program the system see System Programming for instructions Upgrading the System If you are upgrading to Release 6 1 from Release 6 0 5 0 4 2 4 1 3 1 3 0 2 1
234. rol unit size make sure the backboard meets the following requirements Material inch plywood Check with the local building code enforcement agency to see whether fire retardant material is required Make sure that the material meets local building codes Dimensions With Systimax wiring 7 ft wide by 4 ft high Without Systimax wiring 6 ft wide by 3 ft high Installing the Backboard When you are certain that the backboard meets the requirements indicated above or is the new lightweight plastic material backboard with preassembled equipment in place attach the backboard to the wall Use the following mounting hardware Forawood mounting surface use wood screws For brick cinderblock or concrete use masonry anchors For plaster or plasterboard use toggle bolts For sheet metal use sheet metal screws and attach them to the structural members gt NOTE The mounting hardware should resist a combined pullout force of at least 650 pounds 295 kilograms MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 6 AC Power and Grounding Proper power and grounding are essential for the system to run correctly and safely A CAUTION If any of the following requirements are not met the customer must contact a licensed electrician Do not install the system until all requiremen
235. s Call Lucent Technologies Connect Management software that provides the basis for all the other PassageWay applications Lucent Technologies Connect also provides autodialing using the command set used by most modems Lucent Technologies Buzz An application that enables users to manage incoming calls answer hold or drop and view the calling party number Caller ID for each incoming call at their telephones Considerations MERLIN LEGEND Communications System Release 3 0 or later is required for caller identification display capabilities Local telephone power is required if the MLX telephone is not wired with 4 pair extension wiring or if you use a MLX 20L or MLX 28D with a Direct Station Selector DSS The MLX telephone must have Idle Line Preference activated The Automatic Line Selection on the MLX telephone should be programmed so that Idle Line Preference is on an ICOM button in Key and Behind Switch modes or an SA button Hybrid PBX mode MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications System Programming and Maintenance SPM Page 8 26 Hardware Requirements The following hardware is required a An approved DOS PC with the following An 80286 or higher processor 80386 or higher recommended An available serial port Aminimum of 2 MB of RAM A3 5 inch 1 44 MB high density drive or a 5 25 inch 1 2 MB high density driv
236. s Guide 555 660 126 Single Line Telephones User s Guide 555 660 138 MDC and MDW Telephones User s Guide System Operator Support 555 660 134 MLX Direct LIne Consoles Operator s Guide 555 660 132 Analog Direct Line Consoles Operator s Guide 555 660 136 MLX Queued Call Console Operator s Guide Miscellaneous User Support 555 661 130 Calling Group Supervisor and Service Observer User Guide 555 650 105 Data and Video Reference Documentation for Qualified Technicians 555 661 140 Installation Programming amp Maintenance IP amp M Binder consists of Installation System Programming amp Maintenance SPM Maintenance amp Troubleshooting Toll Fraud Security 555 025 600 BCS Products Security Handbook How to Comment on This Document We welcome your comments both positive and negative Please use the feedback form on the next page to let us know how we can continue to serve you If the feedback form is missing write directly to Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W226 Basking Ridge NJ 07920 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Introduction Installation Sequence Page 1 1 Introduction Installation of the MERLIN LEGEND Communications System involves the following Installing the control unit Installing the telephones Connecting system wiring Installing optional equipment This chapter provides an overview of the instal
237. s on one local system can call extensions on other systems in the network Release 6 0 can support 2 3 4 or 5 digit dial plans They dial these extensions as inside calls To implement this function the system manager programs MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 6 0 Enhancements February 1998 Page xxx the extension ranges of remote networked switches to create a non local dial plan This programming does not actually affect numbering on the remote system To correctly set up systems for transparent calling among non local dial plan extensions the system manager assigns networking tie and or PRI tandem trunks to pools Then he or she programs as many as 20 patterns associates with routes Facility Restriction Levels FRLs digit absorption and digit prepending This allows ARS like routing of non local dial plan calls In addition system managers can control whether calling name calling number or both are shown at MLX display telephone for incoming calls across PRI tandem trunks Toll Savings Private networked trunks allow you to realize significant cost savings on toll calls by performing tandem switching in the following two ways Callers on a local system can reach the PSTN via outside trunks connected to other systems in a private network avoiding toll charges or substantially decreasing the cost of toll calls
238. s to the SMDR jack on the control unit and links the control unit to the CAT printer The connection of the CAT to the control unit depends on the distance and whether the CAT and control unit share the same AC outlet The CAT and CAT printer are connected at the same time For more information see Call Accounting Terminal in Chapter 8 a Ifthe CAT is grounded to the same AC outlet as the control unit and the CAT and CAT printer are within 14 ft 4 27 m and 50 ft 15 2 m respectively of the control unit refer to CAT and Printer on the Same AC Outlet lf the CAT is either not grounded to the same AC outlet as the control unit or is more than 14 ft 4 27 m from the control unit refer to Connecting a CAT and Printer on a Different AC Outlet A CAUTION To prevent damage from electrostatic discharge ESD avoid touching leads connectors pins and other components Wear a properly grounded wrist strap Connecting a Printer to the Control Unit You can connect any 1200 bpi serial printer set at no parity and one stop bit If necessary consult the printer s manual to ensure that these settings are in effect The system supports the following Lucent Technologies printers Lucent Technologies 572 Printer Lucent Technologies 475 476 Printer MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the C
239. sers of the MERLIN LEGEND Communications System MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements Release 4 2 Enhancements June 1997 Page xli MCI Toll Services for DMS 250 or DEX600E switch type MCI Prism service for domestic outgoing long distance and international voice calls for domestic outgoing 56 kbps restricted 64 kbps unrestricted and 64 kbps restricted circuit switched data calls MCI VNet service for incoming and outgoing domestic and voice calls for 56 kbps restricted 64 kbps restricted and 64 kbps unrestricted circuit switched data calls MCI 800 for domestic toll free incoming voice calls MCI 900 service numbers m LEC services for DMS 100 switch types DMS Virtual Private Network service for calls between the MERLIN LEGEND Communications System and another communications system such as another MERLIN LEGEND Communications System DMS INWATS Inward Wide Area Telephone Service for domestic toll free incoming voice calls DMS OUTWATS Outward Wide Area Telephone Service for domestic outgoing long distance voice calls DMS FX foreign exchange to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications Syst
240. should hear ringing MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Initializing and Testing the System Testing the System Page 7 13 p 4 When the person answers verify that you have good two way communication then hang up The green LED should turn off the red LED should turn off and another red LED may turn on p 5 Repeat Steps 1 through 4 for each outgoing or two way dial repeating tie trunk Testing BRI Trunks Perform the testing described in 800 NI BRI Module Problems in Chapter 4 of Maintenance and Troubleshooting Testing Selected System Features This section provides procedures to test the following system features a Automatic Route Selection ARS For Hybrid PBX mode only Use the same test for Idle Line Preference a similar feature used in Key mode only Use the same test for Station Message Detail Recording SMDR as explained in the test procedure Refer to Planning Forms 3e 3f and 3g for ARS information Group Calling Use the same test for the Listed Directory Number the QCC queue which is for Hybrid PBX only Use the same test for Group Paging Refer to Planning Form 7d for Group Calling information Coverage Refer to Planning Form 7c for Group Coverage information If any feature does not work properly check system programming You can run these tests easily from an MLX telephone or an analog multiline telephone MERLIN LEGEND Communi
241. side Drill a pilot hole in the center of each of the four screw hole marks Anchor the screws approximately halfway into the backboard If housing clips are to be installed on the housing and this is the last carrier in the control unit place the housing clips around the right hand molding for the screws on the back of the carrier If not go to Step 8 Position the expansion carrier on the screws and slide it to the left to reconnect the expansion carrier card extender to the previous carrier s connector Make sure the connection is secure Make sure the carrier is level and the housing clips extend as far as possible from the right side of the carrier Tighten the screws MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Installing the Control Unit Installing Expansion Carriers Page 2 29 Issue 1 August 1998 BASIC CARRIER EXPANSION CARRIER CONNECTOR CARD EXTENDER under the breakaway tab BACKBOARD BASIC CARRIER EXPANSION CARRIER CD ICsiice Ca BACKBOARD Figure 2 9 Connecting the Carriers MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August
242. sion jacks indicated on Form 2a System Numbering Extension Jacks Connect the EVEN jack on the bridging adapter to the extension jack associated with the even numbered extension not the logical ID Connect all power cords to an AC outlet that is not controlled by a wall switch MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Analog Voice and Modem Data Stations Page 6 7 408 408 GS LS or oe Processor aaa a waa al aaa E aaa al aaa al Two adjacent Analog Extension jacks eae maaa oc mama aaa a oL Jama o lt D8W cord STATION eee EEN Li Bridging Adapter D8W cord a me at LINE jack D8AC cord AC Outlet f Data Terminal Analog Multiline Telephone SERIAL connector AC Outlet Figure 6 1 Analog Voice and Modem Data Equipment Configuration MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Modem Data Only Stations Page 6 8 Modem Data Only Stations Figure 6 2 shows the equipment configuration for a modem data only station To set up a modem data only station follow the steps below If using an external modem use an EIA 232 D cable to connect the
243. sor module Seef Installing the Processor in Chapter 2 d Power up the system p 6 Upgrade the processor module to Release 4 0 when upgrading from Release 3 0 or 3 1 gt NOTE If the processor module is to be modified for Key mode see Modifying the Processor for Key Mode later in this chapter a Insert an Upgrade memory card into the PCMCIA interface slot on the processor module b Perform the software installation Menu Maintenance System Upgrd Instll Yes See Forced Installation Upgrade of System Software in Maintenance and Troubleshooting for more details on this procedure p 7 Program the system a If the current system programming is to be used in the upgraded system see Completing the Upgrade Iater in this chapter a lf the system is to be re programmed see the System Planning Forms and System Programming p 8 Test the system See Chapter 7 Initializing and Testing the System MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading the Control Unit Page 9 11 Figure 9 3 Removing a Module from the Carrier MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading the Control Unit Page 9 12 Replacing the Housing Clips p 1 Remove the housing clips from the right side of the module
244. stallation 1 3 Frigid start 7 2 0 Front cover G General Purpose Adapter GPA installation 3 24 O S O Grounding requirements 2 6 2 10fto 2 14 SSS MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 6 Grounds Ground start trunk testing 7 8 Group calling delay announcement device 3 26 Cr COC Psu sST installation 3 26 __ O S O Group Calling feature testing 7 14 oo O H Headsets installation 3 27 to 3 29 ___ SSS O manual operation 3 28 SSS O one touch operation 3 28 __ SSS y O Housing installation 9 20 removing 9 5 replacing clips 9 12 I In Range Out of Building IROB protector 3 59 0 Initializing the system programming disk 7 1 Translation memory card 7 1 S O Installation summary of tasks 1 1 jto 1 2 system forms and 1 2 to 1 4 Installing the power supply 2 20 jto 2 25 Integrated Solution Ill IS III hardware requi MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 7 Es K Key mode modifying processor for 9 14 Release 2 0 and earlier 9 14 L Lightning protection 2 15 to 2 16 Line jack labeling 2 39 Loop start trunk testing 7 8 Loudspeaker paging connection 3 29 DTMF signaling 3 30 multizone with background music Magic on Hold and bidirectional diagram 3 37 single zone wit
245. stallation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 3 Processor Module Figure 5 1 Connecting a PC Within 50 ft 15 2 m Connecting a PC More Than 50 Feet 15 2 m Away Use this procedure to connect a PC to the control unit when the distance is 50 ft 15 2 m or more gt NOTE If you are installing the PC in a different room than the control unit make sure that both locations have working wall outlets and wall MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 4 jacks Also make sure that the building wiring has been connected so that the wall jacks in each location connect to each other You need the following hardware for this procedure a 355AF adapter a EIA crossover cable a Two Z3A2 Asynchronous Data Units ADUs ADU crossover cable 400B2 power adapter a 2012D transformer BR1A 4P adapter and 102 connecting block or 103 connecting block 248B adapter 8 position wall jacks a 4 pair plug ended cable D8W cords D6AP power cord a EIA 232 D cables To connect a PC 50 ft 15 2m or more distant follow the steps below See Figure 5 2 p 1 Plug one end of a D8W cord into the ADMIN jack on the control unit p 2 Plug the other end of the D8W cord into a 355AF adapter p 3 Connect an EIA crossover cable to
246. stalling the channel service unit CSU labeling trunks RJ21X 4 5 o RJ21X connector diagram 4 6 RJ21X wiring field hardware diagram 4 7 RJ21X wiring field tools diagram 4 8 testing trunks 4 13 to 4 15 Network interfaces RJ11 and RJ14 4 11 NI BRI Provisioning Test 4 15 Night Service feature testing 7 16 MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 10 O Outlet testing Outside dialtone testing 7 70 Overview control unit environment electrical noise radio frequenc installation seq Ui o eee procedures 2 1 S O programming 1 4 telephone installation systemupgrade 1 4 CSCSCSCSCidC Ey P Paging connection DTMF signaling 3 30 multizone with background music Magic on Hold and bidirectional paging single zone with PagePac Plus diagram single zone with UPAM diag testing PassageWay Direct Connect Solution hardware and software requirements 8 26 0 overview 8 24 _ _ _ __ S y O Personal computer PC more than 50 ft from control unit diagram 5 6 S hardware required procedure 4tols 6 OO OOOO O y y within 50 ft of control unit diagram D O turning off 2 46 9 7 S O turning on 2 45 Power failure transfer PFT jack testing 7 19 o O MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Index Page IN 11 Power requirements2 6
247. stem Erase from the SPM Maintenance menu Maintenance Slot 00 Demand Test System Erase Line 5 left button twice gt Yes See Maintenance and Troubleshooting for more information on System Erase Program the system Restore the system programming from a system programming disk or Translation Memory Card Release 3 0 and later only if available See Restoring from the System Programming Disk Jor Restoring in Chapter 7 a Ifa disk or memory card is not available see System Programming for details on programming the system If applicable program new features See System Programming for detailed programming procedures MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Replacing the Control Unit Housing Page 9 20 Replacing the Control Unit Housing See Chapter 2 Installing the Control Unit for instructions on replacing the control unit housing for Release 2 1 and later Release 2 0 or Earlier To install the control unit housing follow the steps below p 1 Place the front panel s face down p 2 If you are housing more than one carrier connect the front panels together a Line up the arrows b Slide the panels until the semicircles form a complete circle See Figure 9 8 p 3 Connect the side panels to the front panel s in the same way p 4 Pick up the housing and place it on the control unit If the system has mor
248. switch to the OFF position Turn off the power supply switches on the expansion carriers Unplug the power cords from any auxiliary power units v vV V V br UN Plug one end of the power cord into the AC INPUT connector located just below the power switch on the front of the basic carrier s power supply p 5 Plug the other end of the power cord into the AC outlet allowing at least 1 ft 30 4 cm of slack in the cord p 6 Repeat Steps 4 and 5 for each expansion carrier A CAUTION Do not attach the power cord s to any building surfaces MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Powering Up the System Page 2 45 Powering Up the System A CAUTION Follow the procedure below to power up the system only if the system is completely installed Failure to comply with this procedure can result in shock hazard or damage to the equipment p 1 Turn on the power switch for each expansion carrier start with the power supply in the rightmost carrier The green power lights on each expansion carrier power supply should turn on p 2 Turn on the power switch on the basic carrier power supply The dot on the one character display LED flashes The green light on the power supply should turn on a The red light on the processor should turn on for 15 to 45 seconds and then turn off All indicators on the 100D and 400EM line trunk modules if
249. switchhook for features that require a switchhook flash such as Transfer and Hold VideoPhone 2500 Provides interactive small screen video when both parties use one Picasso Still Allows 2 parties with Picasso Still lmage Phones to transmit and Image Phone simultaneously discuss full color images when they view over customer supplied TV monitor or flat panel LCD liquid crystal display monitor 3129 WTWA Touch tone outdoor telephone equipped with cast aluminum housing armored handset cord with bell ringers 3129 WRWA Rotary dial outdoor telephone equipped with cast aluminum housing armored handset cord with bell ringers 3129 WAWA Auto dial outdoor telephone equipped with cast aluminum housing armored handset cord with bell ringers 3129 WNWA Non dial automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing armored handset cord with bell ringers MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Direct Station Selectors Page 3 43 Installing Direct Station Selectors The Direct Station Selector DSS is an optional piece of telephone equipment You can connect up to two DSSs to an MLX 28D or MLX 20L telephone that is programmed as an operator console Considerations Review the following items before you begin the installation procedure Connect the DSSs before you assemble
250. t Out of Locating Slot Figure 3 7 Removing the Module Cover d Lift module cover out of locating slot and set aside MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 10 Locking Tab Line Jack Handset Jack Socket Connector ins Locking Tab Figure 3 8 Removing an MFM Module p 4 To install a new MFM go to Step 5 To reset jumpers on an existing MFM go to Step 6 To remove an existing MFM continue see Figure 3 8 a Disconnect any cords attached to the phone and note the connections so that you can reconnect the cords to the appropriate jacks later b Locate the MFM locking tabs on the top and bottom of the telephone base then spread the tabs apart to release the MFM c Grasp the MFM by the edges and pull it up to free the connector pins Do not touch the connector pins d Set the MFM aside on a clean surface MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Installing Multi Function Modules Page 3 11 Locking Tab
251. t Based Overflow option This option allows callers waiting in queue and listening to a delay announcement to press the key in order to reach the overflow receiver for the group which may be the QCC queue or another calling group including a calling group assigned for a voice mail system All three overflow distribution options based on the number of calls the time a caller has waited and according to the caller s prompt may be used at one MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Prior Releases Features and Enhancements 7 Release 6 0 Enhancements February 1998 Page xxxiii time In this case time based and number of calls based options take precedence over overflow distribution based on the caller s prompt When prompt based overflow distribution is used an extra TTR must be provided for each delay announcement device assigned to the associated calling group The delay announcement informs the caller of the key option to exit the queue and leave rather than waiting for an agent If no TTR is available when a calling group call arrives the call is not sent to a delay announcement extension Centrex Transfer via Remote Call Forwarding Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station In this context the term outside refers to calls that arrive on an an
252. t be installed as well Chapter 5 Installing the PC CAT or Printer includes complete installation instructions a The AC power requirements indicated in AC Outlet Tests on page 2 8 must be met From AC y i a a a a Nag R R Load Center 2 separately fused 15A Ground Wire 4 I I circuits 14 AWG i I I I I or equivalent HUBBELL Receptacles 5262 15 A or equivalent ingle Poi eo L Single Point RACO 807 Ground A or equivalent I I I I i 4 Box RACO 230 I I I r 7 Ground Bar Mounted on a 4 Box Square D PK9GTA or approved equivalent Approved Building Ground 12 or 14 AWG Copper Wire to Each Power Supply Grounding Screw Ground Wire 6 AWG Copper Figure 2 1 AC Grounding Requirements CAUTION The AC outlet for the control unit cannot be switch controlled Plugging the control unit into such an MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 8 outlet invites accidental disconnection of the system The AC outlet must be properly wired as described in AC Outlet Tests Table 2 2 AC Power Requirements Parameter Value Nominal voltage 117 VAC Voltage range 110 125 V AC Frequency 60 Hz 5 Maximum current 3 amps per power supply Power consumption 225 watts per power supply AC Outlet Tests If the AC out
253. t integrates voice and data communications features Voice features include traditional telephone features such as Transfer and Hold and advanced features such as Group Coverage and Park Data features allow both voice and data to be transmitted over the same system wiring Intended Audience This book provides detailed information about system and telephone trouble reports and troubleshooting operations It is intended for use by qualified field technicians who are responsible for system installation maintenance and troubleshooting and as a reference by anyone needing such information including support personnel sales representatives and account executives How to Use This Book This book provides step by step procedures for isolating troubles both inside and outside the communications system Refer to the chapter associated with the reported problem to start the troubleshooting procedure MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 About This Book f Terms and Conventions Used Page liv Refer to the following documentation for additional information a Equipment and Operations Reference provides detailed information on system hardware telephones and other equipment Not updated since Release 3 0 a Feature Reference provides details on the features of the communications system System Planning provides procedures and forms for planning and preparing a system for inst
254. t on the telephone s display a Foran MLX 20L telephone slide the lever on the top of the telephone a For an MLX 5D MLX 10D MLX 10DP MLX 16DP or MLX 28D telephone press the Menu button and select Cntrst follow the display prompts Installing Cordless or Cordless Wireless Telephones The sections below describe the ways you can connect MDC 9000 cordless or MDW 9000 9010 cordless and wireless telephones to the system MDC 9000 Cordless Telephone You can connect the base unit of the MDC 9000 to an analog extension jack MDW 9000 9010 Cordless Wireless Telephones The following is a brief overview of procedures and considerations for installation of the MDW 9000 9010 telephone For more detailed information see the installation guide that comes with the telephone a f possible place the radio module of a wireless telephone in the same room and on the same wall as the MERLIN LEGEND Communications System control unit A minimum distance of 3 ft is required between the radio base and the control unit The radio module must be within 24 ft of a MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Telephones and Adjuncts Connecting Telephones to the Control Unit Page 3 58 properly grounded 3 prong AC outlet that is not controlled by a wall switch and connects to the control unit through an analog multiline jack with a line connector The charging base station
255. t the module A damaged carrier or module must be replaced p 4 Push firmly until the processor snaps into place The processor should be securely attached to the carrier and locked in place by the locking tab on the bottom rear of the processor MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Processor Page 2 32 Figure 2 10 Installing the Processor into the Carrier MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Modules Page 2 33 Installing the Modules A caution When installing the modules use a properly grounded wrist strap to prevent damage from electrostatic discharge ESD and avoid touching leads connectors pins and other components Guidelines Follow these guidelines when you install modules as indicated on the Control Unit Diagram of Form 1 System Planning Do not leave empty slots between modules The system ignores modules installed beyond any empty slot a Ifa phantom module a programmed empty slot is indicated on the Control Unit Diagram make sure the slot remains empty and do not install any modules to the right of it The system ignores any modules installed to the right of a programmed empty slot a Make sure you install each module in its assigned slot If you install a module in the wrong slot th
256. tains a PCMCIA memory card interface capable of accommodating a 4 MB memory card This card is used to install or upgrade system software and perform firmware upgrades on circuit modules It can be used to back up and restore system programming MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Processor Page 2 31 A CAUTION Before touching leads connectors pins and other components when handling the circuit board use a properly grounded wrist strap to prevent damage from electrostatic discharge ESD Installing the Processor in the Carrier To install the processor in the carrier follow the steps below Refer to Figure 2 10 p 1 Remove the protective cover from the gold finger connector on the back of the processor p 2 Lower the hook on top of the processor module onto the rod on top of the carrier in Slot 0 the first slot next to the power supply p 3 Make sure that the connector on the module mates properly with the connector on the carrier as you swing the processor down into place A CAUTION To avoid damage do not force the module If the module does not insert easily press the bottom rear locking tab remove the module and inspect the module and carrier for damage or obstruction The bottom rear locking tab is shown in Figure 2 10 This tab is used on all modules If there is no damage and no obstruction reinser
257. tallation 555 661 140 Installing the PC CAT or Printer Issue 1 August 1998 Connecting a Printer to the Control Unit Page 5 13 CAT PLUS Connections Using Z3A2 ADU With Different AC Outlets M8AJ 87 Equivalent ADU Arrangements To Z3A4 ADU MERLIN Male M8AJ 87 one e Tee Fy Z200A ok 355A ZA3A2 ADU Wall EJ co AC 2012D eee Female Transformer ossover Outlet 2485 D6AP 87 Wall BAE clon n Inside Wire FJ Tele Ly a ZA3A2 ADU E AC 2012D Wall o Outlet Transformer a D8W 87 2488 D6AP 87 oe Wall A DIDI Jack 4 E oo 00B2 HHH CAT Printer CAT PLUS Terminal Figure 5 4 Connecting a CAT and Printer on Different AC Outlets Control Unit Connections p 10 400B2 power adapter pit the control unit Plug the other end of the D6AP cord into the lower jack on the Plug the 2012D 50M or 2012D transformer into the wall outlet for MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a Printer to the Control Unit Page 5 14 p gt 1
258. tation Selector a Call Forwarding a SMDR Decrease in Call Set Up Time PRI Switch Type Test MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 New Features and Enhancements f Release 6 1 Enhancements August 1998 Page xxiv Centralized Voice Messaging One or more MERLIN LEGEND systems Release 6 1 or later can share the voice messaging system VMS of another MERLIN LEGEND system provided the systems are directly connected to the system with the VMS In this configuration the system containing the VMS is known as the hub This sharing of the VMS is called Centralized Voice Messaging Centralized Voice Messaging includes the functions of voice mail Automated Attendant and fax messaging See the Network Reference for detailed information about Centralized Voice Messaging Centralized Voice Messaging offers the following benefits a Private networked MERLIN LEGEND systems do not need a local VMS Having systems use a centralized VMS instead of separate VMSs is more economical a Users that travel between sites can dial the same digits anywhere in the private network to access the voice messaging system For example a salesperson headquartered in Cincinnati can dial the same four digits at the company s Los Angeles office to retrieve voice messages Productivity is enhanced because messages can be forwarded and broadcasted to all personnel within the private network Calli
259. tem Programming and Maintenance SPM for details Restore system programming this puts the system in an idle state so that it cannot be used for the duration of the procedure Refer to Restoring from the System Programming Disk in Chapter 7 for more information Use version 4 15 or higher of SPM and restore the file you converted in Step 5 If applicable program new features See Chapter 2 Programming with SPM in System Programming for a list of new features to be programmed Upgrading from the MERLIN II Communications System gt 1 gt 2 To upgrade from the MERLIN II Communications System to Release 4 0 follow the steps below Install SPM Install or upgrade to version 4 15 or higher of SPM Remove the control unit housing See Installing the Control Unit in Chapter 2 if you need instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Upgrading from the MERLIN II Communications System Page 9 19 p 3 Replace old modules and add new modules as specified on the gt 7 Control Unit Diagram of Form 1 System Planning See Installing the Control Unit in Chapter 2 if you need instructions Install the Release 4 0 processor module in the carrier See Installing the Processor in Chapter 2 Perform a frigid start System Erase to ensure that system programming is returned to default values Use Sy
260. tension jack See Form 2 Ioystem Numbering Extension Jacks for the appropriate module and extension jack Connect all power cords to an AC outlet not controlled by a wall switch Terminal Adapter Data Only Stations Figure 6 5 on page 6 16 shows an equipment configuration for a terminal adapter data only station To set up a terminal adapter data only station follow the steps below Use an EIA 232 D cable to connect the SERIAL port on the data terminal to the terminal adapter For any data terminal that has both COM1 and COM2 connectors make sure you use the one designated for data transmission See the customer s system manager if you are not sure Make sure that the terminal adapter option settings for parity and speed are compatible with the data terminal Speed is synchronized automatically if the factory setting has not been changed If you are not sure about the speed and parity of the data terminal see the customer s system manager or the documentation packaged with the terminal adapter and the data terminal Plug the other end of the EIA 232 D cable into PORT 1 on the terminal adapter MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting Data Equipment Terminal Adapter Data Only Stations Page 6 15 p 4 Plug the WP90110 L7 power supply cord into the POWER receptacle on the terminal adapter p 5 Use a 440A4 terminating resistor adapter to co
261. ter 102 connecting block or 103 connecting block use 4 pair plug ended cable to connect the BR1A 4P adapter or connecting block to the wall jack near the PC MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 6 Processor Module Y i fim D8W EIA Crossover Cable K ADU Crossover Cable Control Unit 4 Pair Plug Ended Cable AC Outlet BR1A 4P Adapter or 102 Connecting Block Building or Wiring 103 Connecting Block X Cable Joints Figure 5 2 Connecting a PC More Than 50 ft 15 2 m Away p10 On the PC side plug one end of a D8W cord into a wall jack and the other end into the WALL jack on the Z3A2 ADU p11 Plug one end of an EIA 232 D cable into the 25 pin male connector on the Z3A2 ADU and the other end into the COM1 port on the PC p12 Plug the 2012D 50M transformer into a wall outlet MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a CAT to the Control Unit Page 5 7 Connecting a CAT to the Control Unit The Call Accounting Terminal CAT is a standalone unit that provides call accounting information It connect
262. the 355AF adapter p 4 Connect one end of an EIA 232 D cable to the EIA crossover cable and plug the other end into the 25 pin male connector on the Z3A2 ADU MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the PC CAT or Printer Connecting a PC to the Control Unit Page 5 5 A CAUTION If the PC is in a building outside the main building control unit location you must install an ADU and an additional protector in each building The ADUs and protectors provide both the control unit and the PC with additional protection against lightning inadvertent contact with power lines and power currents induced by nearby power lines For more information see the installation notes packaged with the ADU p 5 Plug one end of a D8W cord into the WALL jack on the Z3A2 ADU and connect the other end to an ADU crossover cable p 6 Plug the other end of the ADU crossover cable into one of the jacks on a 400B2 power adapter p 7 Plug one end of a D6AP cord into the 400B2 power adapter p 8 Plug the other end of the D6AP cord into a 2012D 50M transformer p 9 Plug the 400B2 power adapter into a wall jack BR1A 4P adapter 102 connecting block or 103 connecting block a f you plug the 400B2 into a wall jack make sure the building wiring has been set up so that the wall jack near the control unit is connected to the wall jack near the PC a f you plug the 400B2 into a BR1A 4P adap
263. the MLX telephones Auxiliary power is required under the following circumstances An MLX telephone with an MFM and two DSSs requires a 406743419 power unit An MLX telephone without an MFM but with two DSSs requires a 406943837 power unit 400B adapter and the D6AP cord provided with the MFM An MLX telephone with one DSS and an MFM requires a 406943837 power unit 400B adapter and the D6AP cord provided with the MFM If one carrier has three or more MLX telephones each with a DSS attached use a 406943837 power unit 400B adapter and D6AP cord for each MLX telephone and DSS after the first two a The total length of cords between the KS22911 L2 or 406743419 power supply and the MLX telephone must not be more than 50 ft 15 m Do not replace the 2 ft 61 cm D8AC cord packaged with the DSS with a longer cord Improper operation may result Connect each KS22911 L2 power supply to an AC outlet that is not controlled by a wall switch MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 Installing Telephones and Adjuncts Installing Direct Station Selectors August 1998 Page 3 44 To connect a DSS follow the steps below If you are connecting two DSSs to the telephone unpack the second DSS before you start p 1 Adjust the angle of the DSS a The DSS is packed fully assembled with the deskstand in the low position If you prefer the low position go to Step 2
264. the housing and work out any air bubbles as you press the foil firmly in place p 9 With the copper foil shield in place put the power unit information label on the lower piece of foil p10 Attach the UL or CSA label on the power supply below the copper foil shield MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit Installing the Power Supply Page 2 24 Installing the Power Supply Module in the Carrier Lower the power supply module hook onto the rod on top of the carrier Make sure the connector on the module mates properly with the connector on the carrier Push the module into the carrier until it locks into place Installing the Ferrite Cores v v Vy vy Yy At this point the power supply should have been installed in the carrier but no cables or power cords should be attached to the power supply module gt NOTE If you are upgrading a system unplug the AC power cord and remove the ground wire attached to the grounding screw on the front of the power supply Follow these steps to install the ferrite cores Feed the AC power and ground wire through the wire manager refer to Open the ferrite cores by unsnapping the plastic case Attach a ferrite core around the AC power cord and the ground wire by snapping the plastic case shut Attach the second ferrite core adjacent to the first ferrite core by repeating Steps
265. to Release 6 1 follow these steps gt 1 If the current system programming is to be used in the upgraded system back up system programming See Backing Up System Programming next in this chapter for details Remove the control unit housing See Removing the Control Unit Housing later in this chapter for instructions Power down the system See Powering Down the System later in this chapter for instructions Install the new processor module See Upgrading the Control Unit later in this chapter for instructions Insert the Release 6 1 forced installation card Power up the system A frigid start returns system programming to default values when the system powers up See Completing the Upgrade later in this chapter for instructions If the current system programming is to be used in the upgraded system convert the backup file and restore system programming See Completing the Upgrade later in this chapter for instructions MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Upgrading the System Backing Up System Programming Page 9 4 gt NOTE When upgrading from a networked Release 6 0 system the non local dial plan extension ranges must be manually programmed to suit the customer s configuration Backing Up System Programming gt NOTE You cannot upgrade system programming for the MERLIN II Commu
266. to Yes Hybrid PBX mode only Maximum 11 pools with up to 80 trunks per pool Factory settings 70 main 891 dial in tie 892 automatic in tie Figure A 3 Form 2c System Numbering Line Trunk Jacks MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 System Numbering Forms Form 2d System Numbering Special Renumbers Page A 6 Form 2d System Numbering Special Renumbers Pools Group Calling Form 2c Factory Set Renumber om 79 Factory Set Ronumber Description Number to LARGI 70 770 890 771 891 772 892 773 893 774 894 775 895 776 896 777 897 778 898 779 899 780 781 pte Factory Set Renumber a Group ID Number to 784 793 785 794 786 795 wats 796 788 797 159 798 790 799 z791 7920 7921 nee Factory Set Renumber 7922 Description Number i 7923 7924 881 7925 882 7926 883 7927 884 7928 885 7929 886 a Listed Directory Factory Set Renumber 888 Number Number to QCC Queue DSS Page Buttons 800 PAGE 1 Beginning extension for range PAGE 2 Beginning extension for range Remote Access FactorySet Renumber PAGE 3 Beginning extension for range Code Form 3a el to ARS Dial Out Default Renumber Code to 9 Hybrid PBX mode only ARS Dial Out
267. to transfer calls Calls fail to ring or go to coverage prematurely This application is no longer available for order MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing Applications Integrated Solution III Page 8 16 a Message waiting lights fail to light CAS IS Ill uses the call information provided by the system s built in SMDR feature to process calls SPM IS III reports can be printed out or can be written to a disk hard or floppy SPM IS III reports should not be printed while the system is handling more than 100 calls per hour Only the CAS IS III and the SPM IS III applications can be connected to a system operating in Behind Switch mode Hardware Requirements The Master Controller Il Desktop and the Master Controller III Tower are the PC platforms for IS IIl The Master Controller Il is a desktop 20 MHz 386 SX PC with three available AT bus slots with the tape drive installed It has 8 MB of RAM memory either a 100 MB or a 200 MB hard disk drive 3 5 inch floppy drive and a 125 MB streaming tape drive The Master Controller Ill is a tower 20 MHz 486 SX PC with six available EISA bus slots with the tape drive installed It has 8 MB of RAM memory either 200 or 500 MB hard disk drive and a 250 MB streaming tape drive The following hardware is also required A355AF adapter for connecting the Master Controller to the serial port on the
268. ts are met Verify that all of the following power and grounding requirements are met The load center of appropriate current rating must be equipped with circuit breaker s labeled 120 V AC 15 amps Each breaker must protect one dedicated quad AC outlet or two dedicated duplex AC outlets All AC outlets must connect to the same load center and the ground wire must connect to the single point ground bar on the first AC outlet see Figure 2 1 One outlet must have an attached ground bar connected by a 6 AWG copper wire to an approved ground see Approved Grounds later in this chapter for a description of approved grounds This ground bar is the system s single point ground see Figure 2 1 To prevent someone from accidentally shutting off the power do not connect the control unit to a switch controlled outlet The AC outlet should be within 5 ft 152 cm of the control unit Each carrier requires one AC outlet receptacle Auxiliary equipment requires additional AC outlets If a printer or PC is installed on the system it must be plugged into the same AC branch as the power supply of the basic carrier MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 7 a Ifthe printer or PC is 50 ft 15 m or more from the control unit or is plugged into a different AC circuit Asynchronous Data Units ADUs mus
269. two active pairs used After installing the adapter label each jack that connects a central office trunk to the control unit with the trunk s number Use the list provided by the local telephone company or System Form 2c System Numbering Line Trunk Jacks for outside trunks as a reference gt NOTE If you need to connect the trunk cords differently from the instructions on the system forms record each change on Form 2c System Numbering Line Trunk Jacks See Appendix A System Numbering Forms Also you may need to know the interface codes for network MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 4 facilities These codes are shown in Table 4 2 by trunk type and adapter type Table 4 2 Central Office Network Interface Codes Federal Interface Trunk Type Code for Trunk Network Interface LS central office trunk 02LS2 RJ11C RJ14C RJ21 GS central office trunk 02GS2 RJ11C RJ14C RJ21 DID 02RV2 T RJ11C RJ14C RJ21 OPS OL13C RJ11C Tie trunk TL31M RJ2GX BRI 02B1Q RJ11C RJ14C RJ21 DS1 04DU9 B RJ48C X 04DU9 C See note below gt NOTE The preferred network interface is the RJ48X If a customer s site uses the RJ48X interface and the customer s equipment does not provide connection the T1 trunk s receive pair is looped back to the transmit pair This simplifies tro
270. type of station allows data transmission at speeds of 56 or 64 kbps This section is only a guideline for connecting video conferencing equipment to the system For additional information refer to the documentation packaged with the video codec Also for instructions on using the Multipurpose Enhancement Board or for additional information on setting up the terminal adapter see the documentation packaged with the terminal adapter You need the following hardware 008 MLX module or 408 GS LS MLX module and a 100D module in the control unit ACCULINK 3150 CSU Two terminal adapters Two 7500B data modules with two 7500B data module feature package 2 upgrades user manuals included Two ExpressRoute terminal adapters Two Multipurpose Enhancement Boards install one of these in each terminal adapter for synchronous communication and an RS 366 Automatic Calling Unit ACU interface Two WP901 10 L7 power supplies one per standalone terminal adapter Two 440A4 terminating resisting adapters Z77A multiple mounting mounting for multiple 7500B data modules PictureTel video codec unit MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Connecting Data Equipment Video Conferencing Data Stations Page 6 18 Issue 1 August 1998 a Two Shore Microsystems SM 100EIA 232 V 35 converters or equivalent m Cables Two male male EIA 232 D cables 8 ft 24 m to connect the PORT 1 connectors
271. ubleshooting the T1 trunk from the central office In most installations the network interface is connected through a cross connect field to the control unit However for systems with fewer than 24 extensions you can connect the trunk wires directly to the control unit When constructing wiring fields between the network interface and the control unit you must order hardware as individual parts Do not use Interconnect Wiring or Systimax wiring kits MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 5 RJ21X Interface The RJ21X network interface has a female 50 pin 25 pair amphenol connector as shown in Figure 4 1 on page 4 6 To connect the RJ21X interface to the control unit you must build a wiring field between the RJ21X interface and the control unit using a 66 type block RJ21 This field converts the female amphenol connector to sets of four 1 pair modular jacks MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Connecting the Control Unit to the Network Interface Wiring Page 4 6 66 Type Block RJ21 type 25 Line Interface Line Tip Ring Phone Number Pi 26 1 26 1 555 3827 MERU y 2 27 2 555 3828 m 27 Line2 3 28 3 555 3829 m 28 e e eee Line 3 3 gt e e e o iea P 25 50 25 555 3851 m 30 Line5 5 m 31 USOC
272. use cleaners or aerosol cleaners a Auxiliary equipment includes answering machines alerts modems and fax machines To connect one of these devices you must first have a Multi Function Module MFM Do not operate telephones if chemical gas leakage is suspected in the area Use telephones located in some other safe area to report the trouble MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Page xxi A WARNING For your personal safety DO NOT install an MFM yourself a ONLY an authorized technician or dealer representative shall install set options or repair an MFM To eliminate the risk of personal injury due to electrical shock DO NOT attempt to install or remove an MFM from your MLX telephone Opening or removing the module cover of your telephone may expose you to dangerous voltages SAVE THESE INSTRUCTIONS MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 New Features and Enhancements Release 6 1 Enhancements August 1998 Page xxiii New Features and Enhancements Release 6 1 Enhancements August 1998 Release 6 1 includes all Release 6 0 functionality plus the enhancements listed below Private Networking Release 6 1 enhances the functioning of the networked MERLIN LEGEND Communications System in a number of ways Centralized Voice Messaging Group Calling Enhancements Transfer Redirect a Direct S
273. uses an approved ground for its primary ground that all voltage limiting devices are grounded to an approved ground and that the ground is one of the approved grounds listed below Approved Grounds Approved grounds are listed below in order of preference Building Steel The most preferred ground Acceptable Water Pipe Must be a metal not plastic or vinyl underground water pipe at least 1 2 in 1 27 cm in diameter and in direct contact with the earth for at least 10 ft 3 m It must be electrically continuous so that the protector ground is uninterrupted Check for insulated joints plastic pipe and plastic water meters that might interrupt electrical continuity A metallic underground water pipe must be supplemented by the metal frame of the building a concrete encased ground or a ground ring If these grounds are not available the water pipe ground can be supplemented by one of the following types of grounds Other local metal underground systems or structures such as tanks and piping systems but not gas pipes Rod and pipe electrodes a 5 8 in 1 58 cm solid rod or Y in 0 63 cm conduit or pipe electrode driven to a minimum depth of 8 ft 244 cm Plate electrode a minimum of 2 square ft 61 square cm of metallic surface exposed to the exterior soil Concrete Encased Ground Must be an electrode consisting of one of the following MERLIN LEGEND Communications System Release 6 1 Issue 1
274. utral Ground Less than 1 0 Volt AC 110 125 Volts AC Figure 2 2 Measuring the AC Outlet Voltages A WARNING If the voltage readings do not measure the values required the AC outlet is improperly wired do not install the system Advise the customer to have a licensed electrician correct the problem Grounding Requirements Proper grounding of the installation site safeguards the system by protecting it from the following a Lightning Power surges Power crosses on central office trunks Electrostatic discharge ESD When installing the control unit make sure you meet the following grounding requirements Thecontrol unit the central office trunk protector and the AC power service panel should be as close to each other as possible MERLIN LEGEND Communications System Release 6 1 Issue 1 Installation 555 661 140 August 1998 Installing the Control Unit AC Power and Grounding Page 2 11 Because equipment can be located throughout a building the National Electrical Code requires that the ground point for the central office trunk protector be bonded to the AC power ground as shown in The AC outlet and the single point ground bar must be properly grounded as shown in Figure 2 1 and Figure 2 3 a Each power supply in the control unit must be connected to the single point ground bar by a 12 AWG or a 14 AWG solid copper wire Figures 2 1 and e this connection This wire run should be as short as p
275. y facilities a Simplex Mode Type 5 This setting is used on 4 wire 2 pair circuits 400EM Tie Trunk Module DIP Switches During installation of 400EM Tie Trunk modules refer to Table 2 4 and Table 2 5 and to Figure 2 11 on page 2 38 for the correct DIP switch settings for varying signaling protocols Table 2 4 Setting the 400EM Tie Trunk Module DIP Switches Ports DIP Signaling Type 1S Default as numbered in Switch and 1C 1C and 1S 5 Figure 2 11 Position Unprotected Protected Simplex E amp M Mode E amp M Mode Mode 1 ON OFF OFF or ON 2 ON OFF OFF or ON 3 OFF OFF ON 2 4 4 OFF OFF ON 5 OFF OFF ON 6 ON OFF OFF or ON 7 ON OFF OFF or ON 1 3 8 OFF OFF ON 9 OFF OFF ON 10 OFF OFF ON MERLIN LEGEND Communications System Release 6 1 Installation 555 661 140 Installing the Control Unit Installing the Modules gt NOTE Issue 1 August 1998 Page 2 37 DIP switches 1 2 6 and 7 determine whether the tie trunks are protected or unprotected DIP switches 3 4 5 8 9 and 10 determine the mode Simplex mode is always protected Therefore the Protected Unprotected settings for DIP switches 1 2 6 and 7 have no effect The successful implementation of a tie trunk format is dependent upon matching the characteristics of both PBX systems it connects The preferred signaling formats for a tie trunk originating in the system are s

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