Lucent Technologies 555-230
Contents
1. 3 2 5 Troubleshooting 5 1 Error Messages 4 4 kk kek kk ek 5 4 vi Issue 2 July 1997 Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the product IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment always follow basic safety precautions to reduce the risk of fire electrical shock and injury to persons including Read and understand all instructions Follow all warnings and instructions marked on or packed with the product Never install this unit or telephone wiring for it during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface Use caution when installing or modifying telephone lines Use only Lucent Technologies manufactured DEFINITY Enterprise Communications Server ECS circuit packs carrier assemblies and power units in the DEFINITY ECS control unit Use only Lucent Technologies recommended approved DEFINITY ECS accessories Issue 2 July 1997 vii Important Safety Instructions m Do not install this product near water for example in a wet basement location Mm Do not overload wall outlets as this2. 1 Press 2 to select this parameter or press 3 to advance to the next programming option If you select 2 either a screen appears showing the current stored number or a blank screen appears if no number has been programmed 2 To change an existing number or to enter a new number dial the required digits by using the telephone keys 0 to 9 3 Press the Drop button on the display telephone to accept the number and return to the main menu Issue 2 July 1997 3 3 Programming Setting the Mode of Dialing The options for the mode of dialing tone or pulse appear only if the Remote Module is configured for dial line operation DIP switch 2 is OFF Setting Pulse Dialing Follow these steps to set the mode of dialing to pulse 1 At the Go Online screen press 3 until the following screen appears lL Fry 2 DK 3 xt set Pulse Dialing 2 Set Pulse Dialing indicates that TONE dialing is presently activated factory default If you want to switch to PULSE dialing press 2 The following screen appears l No 2 0E Change To Pulse Dial 3 Press 2 to accept the change or 1 to cancel the request 3 4 Issue 2 July 1997 Programming Setting Tone Dialing Setting the dialing mode to Tone is very similar to setting it to Pulse Follow these steps to set the dialing mode to tone 1 At the Go Online screen press 3 until the following screen appears lL Fry 2 DK 3 xt Set
3. To respond to the prompts press the dial pad keys on the telephone Table 3 1 shows the keys used to move to or select programming options Table 3 1 Telephone Keys Used in Programming Telephone Key Function Allows user to move backward through programming menu 2 Allows user to select a parameter for programming 3 Allows user to move forward through programming menu After you connect your Remote Module and DEFINITY telephone the following will appear on the telephone display ZOE 3 Nxt Go Online 3 2 Issue 2 July 1997 Programming To begin programming press 3 until the first parameter Set Phone Number is shown on the display If your system administrator preprogrammed your Remote Module press 2 to begin system operation see Chapter 4 Operating the DEFINITY Extender Setting the Telephone Number If your Remote Module is connected to a standard telephone line a telephone number to dial must be programmed for proper operation If your system administrator has not preprogrammed this telephone number for your Remote Module follow the steps and screens below to set the telephone number on the module The following screen appears only if the module is configured for dial line operation DIP switch 2 is OFF This parameter programs the telephone number used to call the Switch Module Ask your system administrator for the telephone number to program lL Fry 2 DK 3 xt Set Phone Number
4. Limited Warranty ees ee ee ee ee ee ee ee ee ee xii FCC Notification and Repair Information Installation and Operational Procedures Federal Communications Commission FCC Electromagnetic Interference Information About This BOOK ee ee ee ee xvii m Intended Audience ee ee ee ee ee ee a Terms and Conventions i ees ee ee ee ee ee Ee ee ee Typographical Conventions How to Use This Book Product Safety Labels a Related DocumentS ees ees ee ee ee ee ee Re ee Ke m How to Comment on This Document Issue 2 July 1997 i EEN n Contents 1 Introduction ee ee ee ee ee ee ee ee ee 1 1 System Operation and Configuration 1 2 Equipment List ee esse uu akla ee ee Re ee ee 1 3 Compatibility ese ese ee GR AA Ge AA ee Re 1 5 ode N ayin d k vak da yena a 1 5 a SpecificatiONS sesse ee ee ee ERA AA de Ge AA ee ee 1 6 ConsideratiOnS Es KS KRAKE k kaxik kkk Ke 1 8 2 Installation a Location Reguirements iss ee se ee ee Electrical Requirements Connecting the Remote Module a Installation Procedure ie ee ee ee ee ee Connections for Data Transmission ii Issue 2 July 1997 xr Contents 3 ProorainliE esse ede ee dei Using the Telephone for Programming 3 2 Setting the Telephone Number 3 3 Setting the Mode of Diali
5. Tone Dialing Set Tone Dialing indicates that PULSE dialing is presently activated If you want to switch to TONE dialing press 3 The following screen appears l No 2 0E Change To Tone Dial Press 2 to accept the change or 1 to cancel the request Issue 2 July 1997 3 5 Programming Setting the Connect Rate Setting the Connect Rate establishes the baud rate in kilobits per second kbps for the communications between the Switch and Remote Modules Follow the steps and screens below to set the Connect Rate 1 At the Go Online screen press 3 until the following screen appears lL Fry 2 DK 3 xt Set Connect Rate 2 Press 2 to change the connect rate The following screen appears try 2 DK 3 Mxt Connect Rate Auto 3 Press 3 until the Connect Rate you want appears There are six choices Auto Factory default When the auto setting is selected the module tries to connect at the speed that will provide the best performance with the fewest errors The speed will vary depending on line performance If the module is unable to connect at any of the available speeds an error message appears F The Remote Module will connect at 19 2 kbps only the fastest rate 3 6 Issue 2 July 1997 Programming FM The Remote Module will connect at 19 2 or 16 8 kbps a M The Remote Module will connect at 16 8 kbps only MS The Remote Module will connect at 16 8 o
6. a prompt for the new password appears Enter the new password 8 to 10 digits Be sure the new password includes the first two digits of your old password The first two digits identify your user number If the old password is not correct the message Invalid Password appears and you are returned to the Change Password screen Check your password and repeat Step 5 If you continue to have problems check with your system administrator Issue 2 July 1997 4 7 Operating the Remote Module A Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS including access to WATS lines FX lines etc which are subject to toll fraud Passwords should be as long as allowed Passwords should be hard to guess and therefore should not contain all the same numbers for example 88888888 sequential characters for example 987654321 character strings associated with you or with your business These include Names Birthdays Business name Telephone number Social security number Words and commonly used names Passwords should use as wide a variety of characters as possible Passwords should be changed regularly at least on a quarterly basis Do not recycle old passwords 7 Re enter the new password at the prompt Press the Drop button on the display telephone to accept the password 4 8 Issue 2 July 1997 Operating the Remote Module NOTE The system admini
7. established a connection with the Switch Module and consequently the DEFINITY ECS you can use your DEFINITY telephone as you would any other telephone on the system Issue 2 July 1997 4 1 Operating the Remote Module Starting the Operation 4 2 You start the operation of the Remote Module by a process similar to logging in on other systems Follow these steps to start the operation of the Remote Module 1 At the Go Online screen press 2 to start the operation of the DEFINITY Extender system 2 At this point the Remote Module dials the Switch Module at the programmed number see Setting the Telephone Number in Chapter 3 Programming Figure 4 1 shows the sequence of messages that appear on the telephone display during connection of the Extender system Issue 2 July 1997 Operating the Remote Module Modem Init Test ee Wating for Dial Tone Dialing Waiting for Response Note Text in shaded boxes onl Connect Sequence appears for Remote Modules operating in Dal Line mode and not for Modules operating in a Dedicated Line mode Y 32Terbo if Connected 19 2 6 8144 Kbps Enter Password Figure 4 1 Connect Sequence for the Remote Module 3 At the Enter Password screen enter your password and press the Drop button on the display telephone A valid password must be entered to allow the telephone to be connected to the PBX Issue 2 July 1997 4 3 Operating the Remote
8. the FCC in accordance with Part 68 of its rules In compliance with those rules you are advised of the following m Means of Connection Connection of this equipment to the telephone network shall be through a standard network interface jack USOC RJ11C These USOCs must be ordered from your telephone company m Party Lines and Coin Telephones This equipment can not be used with party lines or coin telephone lines m Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the following The telephone number s you will be using with this equipment The appropriate registration number and ringer equivalence number REN which can be found on the back or bottom of the control unit For each jack the sequence in which lines are to be connected the line types the Facility Interface Code FIC and the Ringer Equivalence Number REN by position when applicable Issue 2 July 1997 xiii Customer Support Information m Ringer Equivalence Number REN The REN is used to determine the number of devices that can be connected to the telephone line Excessive RENs on the line can result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that can be connected to the line as determined by
9. 3 Release 3 or later No custom calling features such as Call Waiting or Call Forwarding should be ordered for the line to which you connect the Remote Module NOTE A Call Waiting tone causes an interruption in the call and the Remote Module will begin the reconnect sequence Use of the speakerphone on the DEFINITY telephone connected to the Remote Module will degrade voice quality When you use voice and data simultaneously on the Remote Module the voice transmission will have priority over the data transmission Sessions can be established only from the Remote Module Authorized connections require a password 8 to 10 digits in length Issue 2 July 1997 Introduction A Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS including access to WATS lines FX lines etc which are subject to toll fraud Passwords should be as long as allowed Passwords should be hard to guess and therefore should not contain all the same numbers for example 88888888 sequential characters for example 987654321 character strings associated with you or with your business These include Names Birthdays Business name Telephone number Social security number u Words and commonly used names Passwords should use as wide a variety of characters as possible Passwords should be changed regularly at least on a quarterly basis Do not recycle old passwords Issue 2 J
10. 7 5 3 Tro 5 4 ubleshooting Table 5 1 Error Messages Message No Dial Tone Line Busy No Answer Tone Action The Remote Module Connect a regular is not properly telephone to the connected to the telephone company jack local telephone and listen for dial tone company Make sure the line is properly connected to the jack on the Remote Module If you still do not hear dial tone contact your system administrator The line that the Contact your system Switch Module is administrator and verify connected to is that the correct already in use telephone number has been programmed and that no one else is using the Switch Module you are trying to call The Switch Module Report the problem to is not responding your system The Remote Module administrator and verify does not receive a that the correct Ring Back tone or an telephone number has Answer Back tone been programmed Continued on next page Issue 2 July 1997 Troubleshooting Table 5 1 Error Messages Continued Message Rate Too Slow Action The rate at which the Ensure that no other modem is equipment is connected connecting is not fast to the line Report the enough to allow for problem to your system successful operation administrator of the system Issue 2 July 1997 5 5 Glossary 12 vdc 12 volt direct current 120 vac 120 volt alternating current North American standard electrical supply u
11. Lucent Technologies DEFINITY Extender Remote Module User s Guide 555 230 796 Comcode 107634560 Issue 2 July 1997 Copyright 1997 Lucent Technologies 555 230 796 All Rights Reserved Issue 2 Printed in USA July 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as program ming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents pro vided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommu nication servic
12. Module NOTE You must enter your current valid password The first time you use your Remote Module the password will be the one initially assigned to you by your system administrator A valid password contains 8 to 10 digits 4 lf a valid password has been entered the Remote Module completes the connect sequence and the telephone will be operational If an invalid password has been entered you will be prompted to re enter the password If after three attempts a valid password has not been entered the Remote Module will disconnect and the Go Online prompt will be displayed Check your current password with your system administrator as necessary reset your password and repeat the procedure from Step 1 Disconnecting To discontinue operation of the DEFINITY Extender system follow these steps 1 Press the Hold button on the display telephone four times This screen appears ZOE 3 Nxt Disconnect 2 This Disconnect screen allows you to change your mind before totally disconnecting To disconnect press 2 The disconnect sequence appears on the display after a few seconds the Go Online screen appears This indicates you are disconnected 4 4 Issue 2 July 1997 Operating the Remote Module A CAUTION Be sure that you have completely logged off by waiting for the Go Online screen to appear If you do not completely log off the Remote Module may continue to try to re establish the connect
13. System Switch Module Remote Module Figure 1 1 System Configuration The modules communicate via a single analog telephone line also called a plain old telephone service POTS line which can extend your DEFINITY telephone to virtually unlimited distances See Specifications later in this chapter for detailed circuit specifications 1 2 Issue 2 July 1997 Introduction The Switch Module emulates your telephone and the Remote Module emulates your PBX Each module features a V 32terbo internal modem for the transmission of all signals between the two modules With the use of Lucent Technologies DEFINITY Extender system the features and capabilities of your on premise telephones are extended to those off premise A Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS including access to WATS lines FX lines etc which are subject to toll fraud Guard passwords carefully Equipment List Your Remote Module package should include One Remote Module identified on the top of the unit One 7 foot standard telephone line cord One AC adapter DEFINITY Extender Remote Module User s Guide NOTE A DEFINITY telephone and its associated telephone cord are not supplied with the Remote Module and must be ordered separately Contact your system administrator or Lucent Technol
14. adio lectrique dict par le minist re le minist re des Industrie Canada Trademarks DEFINITY is a registered trademark of Lucent Technologies in the US and other countries Ordering Information Call Lucent Technologies Publications Center Voice 1 800 457 1235 International Voice 765 361 5353 Fax 1 800 457 1764 International Fax 765 361 5355 Write Lucent Technologies Publications Center P O Box 4100 Crawfordsville IN 47933 Order Document No 555 230 796 Comcode 107634560 Issue 2 July 1997 For more information about Lucent Technologies documents refer to the section entitled Related Documents in About This Book Support Telephone Number In the continental US Lucent Technologies provides a toll free customer helpline 24 hours a day Call the Lucent Technologies Helpline at 1 800 242 2121 or your Lucent Technologies authorized dealer if you need assistance when installing programming or using your system Outside the continental US contact your local Lucent Technologies representative Warranty Lucent Technologies provides a limited warranty on this product Refer to Limited Warranty in Customer Support Information xr Contents Customer Support Information Support Telephone NUMDEF iese ee ee ee ee ee ee Security of Your System Preventing Toll FFaWO siese sesse sesde is se eds n dee kl Lucent Technologies Fraud Intervenition a
15. and availability dates Options You can order a wall mounted metal bracket with a slide in style sleeve for use with the Remote Module Contact your Lucent Technologies representative for ordering information Issue 2 July 1997 1 5 Introduction Specifications 1 6 The DEFINITY Extender system should operate properly with any standard telephone service also called plain old telephone service POTS line Line conditioning may be required if the Switch and Remote Modules do not connect at a data rate of 19 2 kbps Table 1 1 shows the specifications of the DEFINITY Extender Remote Module NOTE Specifications are subject to change without notice as technological or manufacturing changes warrant Issue 2 July 1997 Introduction Table 1 1 Remote Module Specifications Specification Description Size 8 0 x 8 0 x 1 50 205 mm x 205 mm x 40 mm Weight 1 5 pounds 0 68 kilograms 12 vdc supplied by 120 vac adapters 800 mA maximum Power Requirements Communication Data Type V 32terbo modem Data Impedance 600 Ohms Data Tx Level 15 dBm 1 dBm 3 dBm Data Rx Sensitivity 40 to 0 dBm User Data Port Data Type RS 232 Data Rate Setting 19 2 kbps 9 6 kbps no parity 8 bit 1 stop bit Issue 2 July 1997 1 7 Introduction Considerations Keep the following in mind when you use the DEFINITY Extender system 1 8 The DEFINITY Extender system is to be used with a DEFINITY ECS of Version
16. and workmanship for a period of one year from date of shipment All defects within this time will be repaired without charge upon return of the unit to the factory This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress This warranty covers parts and labor only and does not include shipping costs travel expenses or travel time Installation of the equipment is the sole responsibility of the purchaser The manufacturer its agents or its distributors accept no responsibility for malfunction or damage caused by improper treatment or connection of the unit The manufacturer its agents or its distributors are not liable for any losses incurred through use or malfunction of the equipment or any losses or damages incurred by the use of the equipment in any means whatsoever This warranty is limited to the repair of the equipment to its normal functioning capability This warranty is complete as stated and all other warranties expressed or implied are invalid The DEFINITY Extender System should be installed only by qualified personnel No user serviceable parts are contained within the units Installation or programming should not begin prior to review of all sections of this manual xii Issue 2 July 1997 Customer Support Information FCC Notification and Repair Information This equipment is registered with
17. ation and Use 555 015 169 Callmaster Il and III Voice Terminal Programming Options xxii Issue2 July 1997 About This Book How to Comment on This Document We welcome your comments both positive and negative Please use the feedback form on the next page to let us know how we can continue to serve you If the feedback form is missing write directly to Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W 226 Basking Ridge NJ 07920 2332 Issue 2 July 1997 xxiii FEEDBACK FORM DEFINITY Enterprise Communications Server ECS Release 3 Title DEFINITY Extender Remote Module Document No 555 230 796 Issue 2 Date July 1997 1 Please rate the effectiveness of this book in the following areas Excellent Good Fair Poor Not Applicable Ta a a dR BEKE MER HEE HEE ERE Da I ENG n ki NE AN NE ENE WL an NR EE Appearance dl Satisfaction 2 Please check ways you feel we could improve this book Improve the overview Add more step by step procedures Q Add more examples Improve the table of contents Q Add more detail Make it less technical Improve the organization Q Make it more concise Improve the index glossary Include more illustrations Add troubleshooting Q Add more better quick information reference aids Other 3 What did you like most about this book 4 Feel free to write any comments below or on an attached sheet If we may co
18. can result in the risk of fire or electrical shock m Do not attach the power supply cord to building surfaces Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it m Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleaners m Do not operate the system if chemical gas leakage is suspected in the area Use telephones located in some other safe area to report the trouble A vanne DO NOT open the Remote Module There are no user serviceable parts inside the unit Only an authorized technician should open the unit for reguired maintenance or upgrading purposes SAVE THESE INSTRUCTIONS viii Issue 2 July 1997 mm Customer Support Information Support Telephone Number In the USA only Lucent Technologies provides a toll tree customer Helpline 1 800 242 2121 24 hours a day If you need assistance when installing programming or using your system call the Helpline or your Lucent Technologies authorized representative Outside the USA if you need assistance when installing programming or using your system contact your Lucent Technologies authorized representative Issue 2 July 1997 ix Customer Support Information Security of Your System Preventing Toll Fraud As a customer of a new telephone system you should be aware that there is an increasing problem of teleph
19. emitting diodes LEDs on the Remote and Switch Modules and by error messages on the display telephone connected to the Remote Module Issue 2 July 1997 5 1 Troubleshooting Troubleshooting 5 2 When an error occurs in the operation of the Remote Module you should check for malfunctions in an organized manner Follow these steps when troubleshooting the Remote Module 1 2 Verify that the programmed telephone number is correct Check all interconnecting cables to ensure that they are properly seated Verify that the DIP switches are set correctly Check the circuits to ensure that they are free of noise and meet the specifications listed in Chapter 1 Introduction Verify that the power LEDs are illuminated If you cannot locate the source of the problem contact your system administrator and describe the problem Issue 2 July 1997 Troubleshooting LED Sequences The following flash sequences may be observed on the Remote Module 1 Green Online to Switch Module 2 Green Waiting for dial tone 3 Green Dedicated Line mode connect sequence 4 Green Dial mode connect sequence 5 Green Program mode entering parameters 2 Red Waiting for telephone connection 3 Yellow Test mode Error Messages If a problem has been encountered during the connection process an error message will appear on the display telephone Table 5 1 shows the error messages and the suggested actions to take Issue 2 July 199
20. eous RS 232 communication between equipment at the off premise site and equipment at the on premise site m COM 2 is reserved for future use 12VDC is the connection for the A C adapter The DIP switch under OPT is used for system configuration LINE PORT OCE OOM 1 COM 2 OPT 12 WEG r ol EI Figure 2 1 Remote Module Back Panel Issue 2 July 1997 2 3 Installation In addition to the back panel connections a three color light emitting diode LED is visible through the top of each unit and provides information about the status of the equipment Installation Procedure Installing the Remote Module involves connecting the line cords the telephone cord the power cord and at your option the RS 232 cable The line cord and power cord are supplied with your Remote Module and the telephone cord and any power cords required for the operation of the telephone are supplied with the display telephone Follow these steps to install the Remote Module A CAUTION Do not plug the A C adapters into the electrical outlets until instructed to do so in the following procedure 1 Ensure that the module has the proper DIP switch configuration see Table 2 1 2 4 Issue 2 July 1997 Installation Table 2 1 DIP Switch Configuration Switch OFF ON 1 Normal operation Reserved 2 Normal operation Dedicated lines 3 Normal operation Reserved 4 Normal operation Test mode NOTE If you are using a standard centra
21. es or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assis tance call the National Customer Care Center at 1 800 643 2353 Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communica tions However there is no guarantee that interference will not occur in a particular installation For further FCC information see Customer Support Information below Industry Canada IC Interference Information This digital apparatus does not exceed the Class B limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications Le Pr sent Appareil Num rique n met pas de bruits radio lectriques d passant les limites appli cables aux appareils num riques de la class B pr scrites dans le reglement sur le brouillage r
22. icating with an RS 232 server link on premise at the DEFINITY ECS location You will need two straight through 9 pin RS 232 cables to establish data transmission Connect the data terminal at the remote location to the COM 1 port of the Remote Module by using the straight through cable see Figure 2 2 2 6 Issue 2 July 1997 Installation Figure 2 2 RS 232 Cable Pin Connections NOTE The DEFINITY Extender modules use the CTS line for flow control When the internal buffer is 32 characters from full the CTS line is turned off While CTS is off up to an additional 32 characters can be transmitted without any loss of data If hardware flow control is not enabled or if a cable without the CTS line connected is used characters will be lost when this buffer overflows The DEFINITY Extender modules use the DCD line to indicate whether or not the modules have made a connection When this line is on the modules have made connection Issue 2 July 1997 2 7 Programming How to program the operating parameters for the DEFINITY Extender Remote Module Before you can use the Remote Module you must program the operating parameters such as the phone number the type of dialing and the baud rate of communication Issue 2 July 1997 3 1 Programming Using the Telephone for Programming Use the DEFINITY telephone to program the operating parameters at the remote location Prompts will appear on the telephone display
23. ion and you will be liable for any applicable toll charges incurred 3 If you do not want to disconnect press 3 at the Disconnect screen The following screen appears lL Fry 2 DK 3 xt Re conne ct 4 Do one of the following Press 1 to return to the Disconnect screen and disconnect the system The Go Online screen appears indicating that the DEFINITY Extender system is no longer connected Press 2 to retain connection Press 3 to go to the Change Password screen Issue 2 July 1997 4 5 Operating the Remote Module Changing a Password Follow these steps to change your password 1 4 6 If you are not connected to the PBX follow the steps in Starting the Operation above to connect to the PBX Once you are connected press the Hold button on the display telephone four times and the following screen appears ZOE 3 Nxt Disconnect Press 3 and the following screen appears lL Fry 2 DK 3 xt Re conne ct Press 3 and the following screen appears lL Fry 2 DK 3 xt Change Password Issue 2 July 1997 Operating the Remote Module NOTE If you press 3 and the View S W Version screen appears check with your system administrator This indicates that you cannot change your own password 5 Press 2 change a password You will be prompted to enter the old password a will appear for each digit entered 6 If the old password is correct
24. l office line you do not have to change the factory set DIP switches Check with your system administrator before making any changes Your system administrator may have changed DIP switch 3 to the ON position for normal operation Do not change this setting without contacting your system administrator 2 Connect one end of the line cord provided with the Remote Module to the telephone company phone jack and the other end to the LINE jack of the Remote Module 3 Connect the DEFINITY telephone to the PORT jack of the Remote Module by using the cord provided with the telephone A CAUTION Do not plug the line cord provided with the Remote Module into the PORT jack of the Remote Module Damage to circuits may result Issue 2 July 1997 2 5 Installation 4 Connect the AC adapter provided with your system to the Remote Module Plug the adapter into a standard 120 vac electrical outlet A CAUTION Do not plug the A C adapters into a 240 vac outlet because you will damage the adapter and the module You must first obtain an adapter to convert 240 vac to 120 vac 5 The display on the telephone will initialize and read Go Online Connections for Data Transmission By using the COM 1 port on the Remote Module you can establish simultaneous data transmission between the off premise location and the on premise location Typically this involves a personal computer a remote data terminal at the off premise location commun
25. ng 3 4 Setting Pulse Dialing EEEEEUU 3 4 Setting Tone Dialing EEEEEEUE 4 3 5 Setting the Connect Rate es se ee ee 3 6 Setting the COM Port Baud Rate 3 8 a Exiting Programming Eu eken 3 9 El 4 Operating the Remote Module 4 1 Starting the Operation ie e a DISCONNECTING ee ee ee ee a Changing a Password ee ee ee AR ee ee Checking System Software see ee ee Issue 2 July 1997 iii EEN lls Contents 5 Troubleshooting uuumereeree 5 1 m Troubleshooting escasas 5 2 a LED SeguenceS iis see de ee ee AA keke kk kk kk k 5 3 m ErrorMessageS iese ese ee ee kk kk kk AKKAYA 5 3 C7 FE E TETE T a GL 1 iv Issue2 July 1997 Figures 1 Introduction 1 1 System Configuration 1 2 2 Installation 2 1 Remote Module Back Pane 2 3 2 2 RS 232 Cable Pin Connections 2 7 4 Operating the Remote Module 4 1 Connect Sequence for the Remote Module 4 3 Issue 2 July 1997 v Tables 1 Introduction 1 1 Remote Module Specificatione 1 7 2 Installation 2 1 DIP Switch Configuration 2 5 3 Programming 3 1 Telephone Keys Used in Programming
26. ns x Issue 2 July 1997 Customer Support Information m Limit Outcalling to persons on a need to have basis The DEFINITY ECS through proper administration can help you reduce the risk of unauthorized persons gaining access to the network However phone numbers and authorization codes can be compromised when overheard in a public location lost through theft of a wallet or purse containing access information or when treated carelessly writing codes on a piece of paper and improperly discarding them Additionally hackers may use a computer to dial an access code and then publish the information to other hackers Substantial charges can accumulate quickly It is your responsibility to take appropriate steps to implement the features properly to evaluate and administer the various restriction levels and to protect and carefully distribute access codes Under applicable tariffs you will be responsible for payment of toll charges Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance call the National Customer Service Center at 1 800 242 2121 Issue 2 July 1997 xi Customer Support Information Limited Warranty Lucent Technologies Inc warrants this equipment to be free of defects in materials
27. ntact you about your comments please complete the following Name Telephone Number Company Organization Date Address Send completed forms to Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W 226 Basking Ridge NJ 07920 2332 Fax 908 953 6912 THIS FORM MAY BE PHOTOCOPIED Introduction An overview of the functioning and specifications of the DEFINITY Extender The DEFINITY Extender enables DEFINITY telephone users to be a fully functional part of the PBX telephone system with a digital telephone located any distance off premise The Extender is transparent to the user and retains access to the features and functions of the DEFINITY Enterprise Communications Server ECS In addition an RS 232 data port extension is incorporated allowing the user to connect off premise RS 232 equipment to equipment at the PBX location Issue 2 July 1997 1 1 Introduction System Operation and Configuration The DEFINITY Extender system is designed for use with a DEFINITY ECS of Version 3 Release 3 or later The Extender system consists of two modules One module identified as the Switch Module connects to your PBX The other module identified as the Remote Module connects to your DEFINITY telephone at your off premise location Figure 1 1 shows the Extender system configuration PEX Location Remote Location Central Central DEFIMITY Office Office PBX Data
28. ogies representative for information The Switch Module s is also ordered and shipped separately Issue 2 July 1997 1 3 Introduction 1 4 You must supply the following for installation DEFINITY ECS display telephone Telephone cord If you use an 8434D telephone an MSP 1 power supply If you are connecting the Remote Module to a 240 vac outlet an adapter to convert to 120 vac Power and central office line suppressor Lucent Technologies recommends the 147C AC CO Line Surge Protector 8310 006 Contact your Lucent Technologies representative for ordering instructions NOTE Save your packing materials Even though the Remote Module is a reliable product it may be necessary to return it for maintenance When returning the module use the original package Issue 2 July 1997 Introduction Compatibility The DEFINITY Extender is compatible with the following commercial two wire DEFINITY ECS display telephones 8410D 8434D NOTE The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone An MSP 1 WP924644 power supply must be used Check with your Lucent Technologies representative for ordering information 603 E Callmaster III NOTE A telephone identical to the 8410D but certified for residential use is being designed This telephone will be available in the near future Contact your Lucent Technologies representative for information
29. one toll fraud Telephone toll fraud can occur in many forms despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it Some individuals use electronic devices to prevent or falsify records of these calls Others charge calls to someone else s number by illegally using lost or stolen calling cards billing innocent parties clipping on to someone else s line or breaking into someone else s telephone equipment physically or electronically In certain instances unauthorized individuals make connections to the telephone network through the use of remote access features Common carriers are required by law to collect their tariffed charges While these charges are fraudulent charges made by persons with criminal intent applicable tariffs state that the customer of record is responsible for payment of all long distance or other network charges Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access To minimize the risk of unauthorized access to your DEFINITY ECS m When possible restrict the off network capability of off premises callers using calling restrictions Facility Restriction Levels and Disallowed List capabilities m When possible block out of hours calling m Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling patter
30. ons xvi Issue 2 July 1997 E About This Book Intended Audience This book is intended to help in the installation system administration and maintenance of the DEFINITY Extender Remote Module It is intended for use as a reference by anyone needing such information including system managers support personnel sales representatives and account executives It is also intended for technicians who are responsible for system installation maintenance and troubleshooting Issue 2 July 1997 xvii About This Book Terms and Conventions The DEFINITY Extender Remote Module will henceforth be referred to as the Remote Module The DEFINITY Extender Switch Module will henceforth be referred to as the Switch Module Throughout this document toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert A Security Alert Security Alert indicates the presence of toll fraud security hazard Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party e g persons other than your company s employees agents subcontractors or persons working on your company s behalf Be sure to read Your Responsibility for Your System s Security on the inside front cover of this book and Security of Your System Preventing Toll Fraud in About This Book xviii Issue 2 July 1997 About This Book Typographical Conventions Certain type fon
31. out this document hazardous situations are indicated by an exclamation point inside a triangle and the word Caution or Warning Be Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided A CAUTION Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided xx Issue 2 July 1997 About This Book Related Documents The documents listed below are part of the DEFINITY ECS documentation set These documents can be ordered from the Lucent Technologies Publications Center Call Lucent Technologies Publications Center Voice 1 800 457 1235 Fax 1 800 457 1764 International Voice 765 361 5353 International Fax 765 361 5355 Write Lucent Technologies Publications Center P O Box 4100 Crawfordsville IN 47933 Issue 2 July 1997 xxi About This Book Document No Title DEFINITY Enterprise Communications Server ECS Release 3 System Documents 555 230 894 Installation for Single Carrier Cabinets 555 230 655 Implementation Guide Issue 1 Toll Fraud Security 555 025 600 BCS Products Security Handbook DEFINITY Enterprise Communications Server ECS Release 3 0 Telephone User Support 555 230 763 8410 Voice Terminal User s Guide 555 230 765 8434 Voice Terminal User s Guide 555 230 792 Callmaster II and III User s Guide 555 015 168 Callmaster Il and III Voice Terminal Install
32. r 14 4 kbps S The Remote Module will connect at 14 4 kbps only the slowest rate NOTE In some situations selection of a slower connect rate may result in a more reliable connection The higher the connect rate you choose the greater is the possibility of data errors When a high number of data errors is detected your call connection may be interrupted while the Remote Module attempts to reconnect When this happens you and your caller will hear a beep followed by a message called the retrain prompt Please remain on the line This call is experiencing technical difficulties Your call will resume momentarily After this message you and your caller will hear a second beep The call is restored immediately after the second beep NOTE If the line problems cause the call to completely disconnect you and your caller will hear the following message We are still experiencing technical difficulties on this call We apologize for this inconvenience If you initiated this call please hang up and place your call again Issue 2 July 1997 3 7 Programming In this situation the Remote Module tries to reconnect with the Switch Module a maximum of six times If the connection with the Switch Module is not re established after the sixth try the modem disconnects and you must log in again 4 To view the next Connect Rate press 3 to view the previous Connect Rate press 1 Press 2 to accept the Connect Rate di
33. r TT B Baud Rate The speed in kbps at which digital data can be transmitted EEE SoSe D Direct Line A dedicated circuit or private leased line Dedicated Subscriber Lines Communication lines usually twisted pair that are used to connect on premise telephone equipment such as a PBX to the Central Office Also referred to as direct lines Issue 2 July 1997 GL 1 Glossary EE 0 Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFINITY Extender s automatic dial up function E TT F Facility Transmission facilities Usually a two metallic pair set of cords but can be Telco carriers T 1 microwave or dial up telecommunications lines maag TT L LED Light emitting diode A semiconductor diode which emits light when a current is passed through it indicating that the power is on ur TUT O On premise Lines Communication lines usually twisted pair that are used to connect the PBX to the DEFINITY telephone GL 2 Issue 2 July 1997 Glossary E IT ur TUT P PBX Private Branch Exchange maag dd R Remote Module The DEFINITY Extender module that connects to the remote DEFINITY telephone ur TT S Switch Module The DEFINITY Extender module that connects to the DEFINITY PBX Issue 2 July 1997 GL 3
34. splayed Setting the COM Port Baud Rate You must set the baud rate for the COM 1 port on the Remote Module This is the rate at which data will be transmitted to and from your remote terminal device usually a computer Two rates are available 19 2 kbps and 9 6 kbps Follow these steps to set the rate for the COM 1 port 1 At the Go Online screen press 3 until the following screen appears lL Fry 2 DK 3 xt Set Comm Port Rate 2 Press 2 to get the Comm Port rate If 9600 kbps is in effect the following screen appears l No 2 0E Change to 19 2 kbps 3 Press 2 to change the setting or 1 to retain the existing setting 3 8 Issue 2 July 1997 Programming 4 If 19 2 kbps is in effect the following screen appears l iNo 2 0E Change to 9 6 kbps 5 Press 2 to change the setting or 1 to retain the existing setting NOTE If your are talking on your display telephone while transmitting data via the COM port there is not much difference in speed between 9 6 kbps and 19 2 kbps However if you are transmitting data only the 19 2 rate will be significantly faster Exiting Programming To exit the programming mode press 1 until the following screen appears ZOE 3 Nxt Go Online Issue 2 July 1997 3 9 Operating the Remote Module Operating the Remote Module of the DEFINITY Extender Once you have installed and programmed the Remote Module you are ready to use it After you have
35. strator user 0 can change all user passwords see Changing Passwords in the Programming chapter in the DEFINITY Extender Switch Module User s Guide The remaining users can change only their own passwords user 1 can change only the password which begins with 01 The new password also must begin with 01 NOTE In some cases your system administrator may have disabled your ability to change your password Check with your system administrator if you have problems Checking System Software You can check the system software version used for the Switch Module and the Remote Module Follow these steps to check the software version 1 If you are not connected to the PBX follow the steps in Starting the Operation above to connect to the PBX 2 Press the Hold button on the display telephone four times and the following screen appears ZOE 3 Nxt Disconnect Issue 2 July 1997 4 9 Operating the Remote Module 3 Press 3 until the following screen appears l Fry 2 DK View W Version 4 Press 2 and the following screen appears Remote VEE WWW 5 The Switch version screen follows directly Suitch VEER X X 4 10 Issue 2 July 1997 Troubleshooting Troubleshooting LED Activity and Error Messages As with all equipment of a sophisticated nature occasionally an error in connection or transmission may occur The DEFINITY Extender system provides indication of any errors via light
36. the total RENs contact the local telephone company to determine the maximum REN for the calling area m Disconnection You must also notify your local telephone company if and when this equipment is permanently disconnected from the line s Installation and Operational Procedures This manual contains information about installation and operational procedures m Repair Instructions If you experience trouble because your equipment is malfunctioning the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected Repairs to this equipment can be made only by the manufacturers their authorized agents or others who may be authorized by the FCC In the event repairs are needed on this equipment contact your authorized Lucent Technologies dealer or in the USA only contact the National Service Assistance Center NSAC at 1 800 242 2121 xiv Issue 2 July 1997 Customer Support Information m Rights of the Local Telephone Company If this equipment causes harm to the telephone network the local telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will also be informed of your right to file a complaint with the FCC m Changes at Local Telephone Company Your local telephone company may make changes in its facilities equipment opera
37. tions or procedures that affect the proper functioning of this equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service m New Network Area and Exchange Codes The DEFINITY ECS software does not restrict access to any new area codes or exchange codes established by a local telephone company If the user has established toll restrictions on the system that could restrict access then the user should check the lists of allowed and disallowed dial codes and modify them as needed Equal Access Codes This equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Issue 2 July 1997 xv Customer Support Information Federal Communications Commission FCC Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communicati
38. ts and styles act as visual cues to help you rapidly understand the information presented Example Do not recycle old passwords If you do not want to disconnect go to Step 3 At the Go Online screen press 3 until the following screen appears Press the Drop button four times 2 0K 3 Next How to Use This Book Purpose Italics indicate emphasis Italics also tell you instructions about what to do next ina procedure A number in a shaded box is used to designate a key on your telephone The names of fixed feature factory imprinted buttons on a telephone appear in bold Plain constant width type in a shaded box indicates text that appears on the telephone display This book is organized into chapters that give information on procedures necessary for the proper installation and administration of your DEFINITY Extender Remote Module Related Documents later in this section provides a complete list of system documentation together with ordering information Issue 2 July 1997 xix About This Book If you have problems with your Remote Module contact your system administrator If the problem can not be solved by the system administrator in the continental US your system administrator will call our toll free Helpline available 24 hours a day at 1 800 242 2121 Outside of the continental US contact your Lucent Technologies representative or local Authorized Dealer Product Safety Labels Through
39. uly 1997 1 9 Installation How to install the DEFINITY Extender Remote Module Installing the Remote Module involves choosing a proper location and plugging in the LINE PORT and power cords Issue 2 July 1997 2 1 Installation Location Requirements To ensure successful operation of the DEFINITY Extender system place the Remote Module within 400 feet 120 meters of the DEFINITY telephone The Extender module may be mounted in any position or may be wall mounted by using the optional wall mount bracket Install the module s power supply and cabling away from high power high RF noise devices such as computers fans fluorescent ballasts and power supplies Electrical Requirements Use only the AC adapters provided with the DEFINITY Extender system The Extender has been designed to operate from 120 vac 60 Hz A CAUTION Do not apply power to the Extender module until specifically instructed in the installation procedures 2 2 Issue 2 July 1997 Installation Connecting the Remote Module All connections to the Remote Module are done via the back panel see Figure 2 1 Presently no ports are installed for VOICE or COM 2 The current back panel elements are LINE is the connection between the Remote Module and the central office line for transmission of the signaling information to the Switch Module PORT is the connection between the DEFINITY telephone and the Remote Module COM 1 provides for simultan
Download Pdf Manuals
Related Search