Laptop User Manual
Contents
1. ON Setting Up Your Computer 11 3 Connect USB devices such as a mouse or keyboard optional i 4 Connect IEEE 1394 devices such as a media player optional 9 1394 ws 5 Open the computer display and press the power button to turn on the computer A KA NOTE It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device such as a printer 12 Setting Up Your Computer 6 Connect to the Internet optional See Connecting to the Internet on page 13 for more information 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop computer with network adapter 5 laptop computer with wireless network card Connecting to the Internet KA NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions Setting Up Your Computer 13 Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP 1 Save and close any open files and exit any op2. memory slots must be populated NOTE The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files Ports and Connectors Audio IEEE 1394a Mini Card support internal expansion slots Network adapter USB Video microphone connector stereo headphone speakers connector 4 pin connector Vostro 1310 1510 1710 and 2510 e one dedicated Mini Card slot for WLAN one USB based daughter card with Bluetooth wireless technology Dell Wireless 360 RJ 45 port Vostro 1310 1510 and 2510 four USB ports Vostro 1710 six USB ports 15 pin VGA video connector Specifications 21 Communications Modem supports external USB modem Network adapter Vostro 1310 1510 1710 and 2510 10 100 1000 Ethernet LAN on system board Wireless internal support for PCI e Mini Card WLAN and card with Bluetooth V2 0 wireless technology Video NOTE Optional video controller upgrades are available for your computer subject to availability at the time of purchase Video type Vostro 1310 1510 and 1710 integrated integrated on system board discrete video card Video controller Vostro 1310 1510 and 2510 discrete e NVIDIA GeForce 8400M GS 64 bit Vostro 1710 discrete e NVIDIA GeForce 8600M GS 128 bit Video memory Vostro 1310 1510 and 1710 integrated up to 256 MB of shared memory Vostro 1310 discrete 128 MB Vostro 151
3. P phone numbers 64 power problems 41 power light 45 conditions 41 printer connecting 13 setting up 13 66 Index problems beep codes 31 blue screen 44 computer crashes 43 44 computer stops responding 43 Dell Diagnostics 38 error messages 33 general 43 memory 42 power 41 power light conditions 41 program crashes 43 program stops responding 43 programs and Windows compatibility 44 restore to previous state 50 software 43 44 S software problems 43 44 specifications 19 Starting the Dell Diagnostics From the Drivers and Utilities media 40 Starting the Dell Diagnostics From Your Hard Drive 39 support contacting Dell 64 System Restore 50 enabling 52 LI telephone numbers 64 transferring information to a new computer 15 troubleshooting Dell Diagnostics 38 restore to previous state 50 W Windows Vista Dell Factory Image Restore 52 Program Compatibility wizard 44 System Restore 50 Windows XP Device Driver Rollback 48 Files and Settings Transfer Wizard 15 reinstalling 57 System Restore 50 wizards Files and Settings Transfer Wizard 15 Program Compatibility wizard 44 Index 67 68 Index
4. You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer Setting Up Your Computer 15 KA NOTE You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input output 1 0 ports of the two computers For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in certain countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System Media KA NOTE This procedure requires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD Next When the Now go to your old computer screen appears go
5. Contents Error Messages 33 Dell Diagnostics LL 38 Solving Problems 40 Power Problems 41 Memory Problems 42 Lockups and Software Problems 43 Dell Technical Update Service 45 Dell Support Utility ls 45 5 Reinstalling Software 4 Drivers LL 47 Identifying Drivers 4 Reinstalling Drivers and Utilities 4 Restoring Your Operating System 50 Using Microsoft Windows System Restore 0 50 Using Dell Factory Image Restore 52 Using the Operating System Media 53 Using the Operating System Media 55 6 Finding Informations 30 57 7 Getting Help nae Den 59 Obtaining Assistance 59 Technical Support and Customer Service 60 DellConnect M 0 60 Online Services 60 AutoTech Service 61 Automated Order Status Service 61 Contents Problems With Your Order 61 Product Information 61 Returning Items for Warranty Repair or Credit 62 Before You Call Laahaula aaa aaa 62 Contacting Dell llis 64 ferr 65 Contents Contents About Your Computer Front View About Your Computer 1 display 3 device status lights 5 media controls volume forward reverse stop play eject 7 security cable slot 9 USB connectors 2 11 fingerprint reader optional 13 touch
6. Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 38 34 Troubleshooting HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 38 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics sce Dell Diagnostics on page 38 INSERT BOOTABLE MEDIA The operating system is trying to boot to nonbootable media Insert bootable media INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards chec
7. If necessary uninstall and then reinstall the program 44 Troubleshooting BACK UP YOUR FILES IMMEDIATELY Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support KA icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked KA NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The icon in the taskbar
8. NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view KA NOTE Set your Dell computer to the Windows Classic view 50 Reinstalling Software Starting System Restore Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press Enter KA NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 51 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts Undoing the Last System Restore o NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is com
9. Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system Contact Dell board failure 4 RAM Read Write 1 Ensure that no special memory failure module memory connector placement requirements exist see your Service Manual at support dell com 2 Verify that the memory modules that you are installing are compatible with your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 32 Troubleshooting Code Description Suggested Remedy repetitive short beeps 5 Real time clock 1 Replace the battery see your Service Manual failure Possible at support dell com battery failure or 2 If the problem persists contact Dell motherboard failure 6 Video BIOS Test Contact Dell Failure 7 CPU cache test Contact Dell failure Error Messages AN CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program See your Service Manual at support dell com for more information If the problem persists contact Dell see Contacting Dell on page 64 BAD COMM
10. cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see your Service Manual at support dell com IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING Ensure that the display is connected and powered on If the display is connected and powered on see Beep Codes on page 31 IF THE POWER LIGHT IS BLINKING BLUE The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power a device might be malfunctioning or incorrectly installed Remove and then reinstall all memory modules see your Service Manual at support dell com Remove and then reinstall any expansion cards including graphics cards see your Service Manual at support dell com IF THE POWER LIGHT IS STEADY AMBER There is a power problem a device may be malfunctioning or incorrectly installed Ensure that the processor power cable is securely c
11. country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you 64 Getting Help Index B beep codes 31 C CDs DVDs operating system 57 computer beep codes 31 crashes 43 44 stops responding 43 contacting Dell 64 Dell contacting 64 Factory Image Restore 52 Dell Diagnostics 38 Dell Factory Image Restore 52 Dell Technology Guide 58 DellConnect 60 diagnostics beep codes 31 Dell 38 documentation Dell Technology Guide 58 Service Manual 58 drivers 47 identifying 47 reinstalling 47 Drivers and Utilities media about 48 Dell Diagnostics 38 E ergonomics information 58 error messages 33 beep codes 31 F Factory Image Restore 52 54 Files and Settings Transfer Wizard 15 hardware beep codes 31 Dell Diagnostics 38 Index 65 Internet connection about 13 options 13 setting up 14 memory problems 42 messages error 33 0 operating system Dell Factory Image Restore 52 media 53 55 reinstalling 57 System Restore 50 Operating System CD DVD 57
12. functions differently when you click double click or right click the icon Troubleshooting 45 Clicking the Dell Support Icon Click or right click the icon to perform the following tasks Check your computing environment View the Dell Support Utility settings Access the help file for the Dell Support Utility View frequently asked questions Learn more about the Dell Support Utility Tum off the Dell Support Utility Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen 46 Troubleshooting Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click Start2 Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 Inthe System Properties window click the Hardware tab and click Device Manager Windows Vista 1 Click the Windows Vista Start button O and right click Computer 2 Click Properties Device Manager LA NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwis
13. may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available A CAUTION Before working inside your computer follow the safety instructions in your Product Information Guide 62 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help 63 Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 KA NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by
14. pad buttons 2 15 audio connectors 2 Back View About Your Computer 10 12 16 power button keyboard status lights keyboard optical device media bay IEEE 1394 connector touch pad 8 in 1 card reader slot power and battery charge lights 1 wireless switch 3 USB connectors 2 5 AC Adapter connector 7 ExpressCard 54 slot air vents network connector co c A N video connector battery AN CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer Battery Removal AN CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer A CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and comput
15. 0 and Vostro 2510 discrete 256 MB Vostro 1710 discrete 256 MB LCD interface LVDS 22 Specifications Audio Audio type Audio codec Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls Display high definition audio HDA Realtek ALC268 24 bit analog to digital and digital to analog Azalia microphone in connector sterco headphone speakers connector Vostro 1310 one 2 ohm speaker Vostro 1510 1710 and 2510 two 2 ohm speakers 2W program menus media controls Type active matrix TFT Dimensions Height WXGA anti glare Vostro 1310 and 1510 WXGA TrueLife Vostro 1310 WXGA anti glare Vostro 1510 and 1710 e WXGA TrueLife Vostro 1510 and Vostro 2510 WUXGA TrueLife Vostro 1510 and 1710 Vostro 1310 178 8 mm 7 03 inches Vostro 1510 and Vostro 2510 208 9 mm 8 224 inches Vostro 1710 245 0 mm 9 64 inches Specifications 23 Display continued Width Diagonal Maximum resolutions WXGA WXGA anti glare WXGA with TrueLife WXGA anti glare WXGA with TrueLife WSXGA with TrueLife WUXGA with TrueLife Refresh rate Operating angle Horizontal viewing angle Controls 24 Specifications Vostro 1310 286 mm 11 26 inches Vostro 1510 and Vostro 2510 333 mm 13 114 inches Vostro 1710 383 0 mm 15 0 inches Vostro 1310 339 5 mm 13 366 inches Vostro
16. 1510 and Vostro 2510 3932 mm 15 48 inches Vostro 1710 e 431 71 mm 17 0 inches 1280 x 800 Vostro 1310 and 1510 1280 x 800 Vostro 1510 and 1710 1280 x 800 Vostro 1310 and 1510 1440 x 900 Vostro 1510 and 1710 1440 x 900 Vostro 1510 1710 and 2510 1680 x 1050 Vostro 1510 1920 x 1200 Vostro 1510 and 1710 60 Hz 0 closed to 160 x40 WXGA 440 WXGA with TrueLife Brightness can be controlled through keyboard shortcuts Keyboard Number of keys Vostro 1310 Vostro 1510 and Vostro 2510 84 U S Canada 85 Europe 88 Japan Vostro 1710 105 U S Chinese 106 Europe Brazil 109 Japan Layout OWERTY AZERTY Kanji Size Standard full sized Maximum Vostro 1310 Vostro 1510 and Vostro 2510 e 283 1 mm x 118 9 mm x 5 2 mm 11 146 x 4 681 x 0 205 inches Vostro 1710 e 3594 mm x 118 9 mm x 5 2 mm 14 15 x 4 681 x 0 205 inches Touch Pad X Y position resolution graphics table mode Size Width Height 240 cpi Vostro 1310 63 mm 2 480 inches Vostro 1510 1710 and Vostro 2510 073 7 mm 2 902 inches Vostro 1310 37 mm 1 457 inches Vostro 1510 1710 and Vostro 2510 43 1 mm 1 697 inches Specifications 25 Battery Type Vostro 1310 4 cell smart lithium ion 6 cell smart lithium ion 9 cell smart lithium ion Vostro 1510 and Vostro 2510 6 cell smart lithium ion 9 cell smart lithium ion Vostro 1710 6 cell smar
17. 8 1 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledge Base document may not be available in certain countries Setting Up Your Computer Specifications KA NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Processor type Dell Vostro 1310 1510 and 1710 Intel Core 2 Duo 1 4 2 6 GHz Intel Celeron 1 8 2 0 GHz Dell Vostro 2510 Intel Core 2 Duo 1 4 2 6 GHz L2 cache 2 MB 3 MB 4MB or 6 MB Intel Core 2 Duo MB Intel Celeron Front side bus frequency Vostro 1310 1510 1710 and 2510 e 533 MHz or 800 MHz System Information Chipset
18. AND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 64 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics on page 38 Troubleshooting 33 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay See your Service Manual at support dell com for more information ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard Reinsert the card or try another card See your Service Manual at support dell com for more information EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in nonvolatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell on page 64 THE FI
19. Dell Vostro 1310 1510 1710 and 2510 setup and Quick Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the De Technology Guide at support dell com Models PP36S PP36L and PP36X www dell com support dell com Notes Notices and Cautions KA NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the
20. F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms halfsine pulse for storage Operating 142G Storage 163 G Camera Optional Still resolution 1 3 mega pixel Specifications 29 30 Specifications Troubleshooting CAUTION To guard against the likelihood of electric shock laceration by moving fan blades or other expected injuries always unplug your computer from the electrical outlet before opening the cover AN CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Tools Power Lights The two color power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states e If the power light is off the computer is either turned off or is not receiving power e If the power light is steady blue and the computer is not responding ensure that the display is connected and powered on e If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mo
21. LE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 38 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see the Service Manual on support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the
22. T SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use 36 Troubleshooting OPERATING SYSTEM NOT FOUND Reinstall the hard drive see your Service Manual at support dell com If the problem persists run the Dell Diagnostics see Dell Diagnostics on page 38 OPTIONAL ROM BAD CHECKSUM The optional ROM has failed run the Dell Diagnostics see Dell Diagnostics on page 38 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista 1 Click the Windows Vista Start button Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard dr
23. VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device No BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Contacting Dell on page 64 NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics sec Dell Diagnostics on page 38 NOT ENOUGH MEMORY OR RESOURCES EXI
24. Vostro 1310 1510 and 1710 ntel GM965 Express chipset for integrated graphics ntel PM965 chipset for discrete graphics Vostro 2510 Intel PM965 Data bus width 64 bit DRAM bus width dual channel 64 bit bus Processor address bus width 32 bit Flash EPROM 1 MB Specifications 19 ExpressCard NOTE The ExpressCard slot is designed only for ExpressCards It does NOT support PC Cards ExpressCard controller ExpressCard connector Cards supported ExpressCard connector size integrated 54 mm ExpressCard slot supports both USB and PCle based interfaces ExpressCard 54 54 mm 2 126 inches ExpressCard 34 34mm 1 339 inches 54 mm 2 126 inches 8 in 1 Memory Card Reader 8 in 1 memory card controller 8 in 1 memory card connector Cards supported O2MICRO OZ129 8 in 1 combo card connector Secure Digital SD SDIO MultiMediaCard MMC Memory Stick Memory Stick Pro e xD Picture Card Hi Speed SD Hi Density SD Memory Memory module connector Memory module capacity Memory type 20 Specifications 2 DIMM slots Vostro 1310 1510 and 1710 512 MB 1 GB or 2 GB Vostro 2510 1 GB or 2 GB Vostro 1310 1510 1710 and 2510 DDR2 667 MHz Memory continued Minimum memory Maximum memory Vostro 1310 1510 and 1710 512 MB Vostro 2510 1 GB 4GB NOTE In order to take advantage of the dual channel bandwidth capability both
25. You can restore your operating system in the following ways e Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files e Dell Factory Image Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem e f you received the Operating System media with your computer you can use it to restore your operating system However using the Operating System media also deletes all data on the hard drive Use the media only if System Restore did not resolve your operating system problem Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible o NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them KA
26. able media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer Next On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive Next Insert the removable media such as a writable CD and click OK Setting Up Your Computer 17 6 7 When the disk creation completes and the Now go to your old computer message appears do not click Next Go to the old computer To copy data from the old computer 1 2 ao c m cc 7 On the old computer insert the wizard disk and click Start Run In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1
27. and press Enter Select the Boot from CD ROM option from the menu that appears and press Enter Type 1 to start the CD menu and press Enter to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version that is appropriate for your computer When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen Solving Problems Follow these tips when troubleshooting your computer 40 If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed see your Service Manual at support dell com If a device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program documentation NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Troubleshooting Power Problems AN CAUTION Before you begin any of the procedures in this section follow the safety information that shipped with your computer IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power
28. anual at support dell com Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 20 Run the Dell Diagnostics see Dell Diagnostics on page 38 42 Troubleshooting Lockups and Software Problems AN CAUTION Before you begin any of the procedures in this section follow the safety information that shipped with your computer The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding o NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding END THE PROGRAM 1 Press Ctil Shift Esc simultaneously to access the Task Manager Click the Applications tab 2 3 Click to select the program that is no longer responding 4 Click End Task A program crashes repeatedly KA NOTE Most software includes installation instructions in its documentation or on a CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Troubleshooting 43 A program is designed for an earlier Mi
29. ation you may need to select Dell Factory Tools then Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears 6 Click Next The Confirm Data Deletion screen appears O NOTICE If you do not want to proceed with Factory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to restart the computer Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Returning to a Previous Device Driver Version on page 48 If Device Driver Rollback does not resolve the problem then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver O NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer Reinstalling Software 55 To reinstall Windows you need the Dell Operating Syste
30. ave been restored to factory condition 8 Click Finish to restart the computer Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback Sec Returning to a Previous Device Driver Version on page 48 If Device Driver Rollback does not resolve the problem use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver Sce Using Microsoft Windows System Restore on page 50 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer Reinstalling Software 53 To reinstall Windows you need the Dell Operating System media and the Dell Drivers and Utilities media KA NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you rein
31. cannot display a screen image see Contacting Dell on page 64 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly Tum on or restart your computer When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the start menu and press Enter LA NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again KA NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and follow the instructions on the screen Troubleshooting 39 Starting the Dell Diagnostics From the Drivers and Utilities Media 1 2 Insert the Drivers and Utilities media Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately KA NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again KA NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW
32. crosoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start o Control Panel Programs Use an older program with this version of Windows In the welcome screen click Next Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program
33. d by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region sce Contacting Dell on page 64 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 64 Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 64 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 64 Getting Help 61 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside
34. e contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 47 Reinstalling Drivers and Utilities o NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Reinstalling Software 4 Returning to a Previous Device Driver Version Windows XP 1 Click Start2 My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager KA NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 50 to return your co
35. en programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below KA NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later KA NOTE Have your ISP information ready If you do not have an ISP consult the Connect to the Internet wizard Microsoft Windows XP Operating System 1 Save and close any open files and exit any open programs 2 Click Start2 Internet Explorer Connect to the Internet 3 Inthe next window click the appropriate option e f you do not have an ISP click Choose from a list of Internet service providers ISPs e f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a setup CD click Use the CD I got from an ISP 4 Click Next If you selected Set up my connection manually in step 3 continue to step 5 Otherwise follow the instructions on the screen to complete the setup LA NOTE If you do not know which type of connection to select contact your ISP 5 Click the appropriate option under How do
36. er and remove any other external cables from the computer About Your Computer 9 For more information about the battery see the Dell Technology Guide at support dell com Wireless Switch P Use the wireless switch to locate networks or to enable or disable wireless network devices For more information about the wireless switch see the Dell Technology Guide on your computer or at support dell com For information about connecting to the Internet see Connecting to the Internet on page 13 10 About Your Computer Setting Up Your Computer Quick Setup AN CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer AN CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage o NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet SS y 2 Connect the network cable not provided optional
37. g Software Finding Information KA NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries KA NOTE Additional information may ship with your computer Document Media Label Contents Service Tag Express Service Code Label Use the Service Tag to identify your computer when you use The Service Tag Express Service Code is support dell com or contact support located on your computer Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media A diagnostic program for your computer The Drivers and Utilities media isa CD Drivers for your computer or DVD that may have shipped with your NOTE Drivers and documentation updates computer can be found at support dell com Notebook System Software NSS Readme files NOTE Readme files may be included on your media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Operating System Media Reinstall your operating system The Operating System media is a CD or DVD that may have shipped with your computer Finding Information 57 Document Media Label Contents Safety Regulatory Warranty and Support Documentation This type of information may have shipped with your computer For additional regulatory informatio
38. h discrete video configuration you must use a 90 W AC adapter that is shipped with your computer Using the incorrect AC adapter will prevent optimal system performance and produce a BIOS warning Rated output voltage Dimensions 65 W Height Width Depth 19 5 VDC 65 W and 90 W 27 8 28 6 mm 1 10 1 12 inches 57 9 mm 2 28 inches 137 2 mm 5 40 inches Specifications 21 AC Adapter continued Dimensions 90 W Height Width Depth Weight with cables Temperature range 33 8 34 6 mm 1 34 1 36 inches 60 9 mm 2 39 inches 153 4 mm 6 04 inches 0 46 kg 1 01 Ib 0 to 35 C 32 to 95 F Physical Height Width Depth 28 Specifications Vostro 1310 e 23 8 37 2 mm 0 937 1 465 inches Vostro 1510 and Vostro 2510 26 2238 mm 1 031 1 496 inches Vostro 1710 e 2940 5 mm 1 142 1 594 inches Vostro 1310 317 mm 12 480 inches Vostro 1510 and Vostro 2510 357 mm 14 055 inches Vostro 1710 393 mm 15 472 inches Vostro 1310 2432 mm 9 575 inches Vostro 1510 and Vostro 2510 258 mm 10 157 inches Vostro 1710 286 mm 11 26 inches Physical continued Weight Vostro 1310 minimum 2 1 kg 4 630 Ib with 4 cell battery Vostro 1510 and Vostro 2510 minimum 2 6 kg 5 72 1b with 6 cell battery Vostro 1710 minimum 3 41kg 7 51 Ib with 8 cell battery Environmental Temperature range Operating 0 to 35 C 32 to 95
39. hased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Dell Factory Image Restore Windows Vista Only 1 Tum on the computer When the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window 2 Select Repair Your Computer The System Recovery Options window appears 3 Select a keyboard layout and click Next 52 Reinstalling Software 4 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 5 Click Dell Factory Image Restore KA NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 6 On the Dell Factory Image Restore welcome screen click Next The Confirm Data Deletion screen appears O NOTICE If you do not want to proceed with Factory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications h
40. ive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 38 Troubleshooting 37 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program see your Service Manual at support dell com If the message reappears contact Dell see Contacting Dell on page 64 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell on page 64 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options See your Service Manual at support dell com for more information TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 38 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module ma
41. k the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 38 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics sce Dell Diagnostics on page 38 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 38 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics on page 38 Troubleshooting 35 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING
42. m media and the Dell Driyers and Utilities media KA NOTE The Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 2 3 4 56 Save and close any open files and exit any open programs Insert the Operating System media If the Install Windows message appears click Exit Restart the computer When the DELL logo appears press lt F12 gt immediately KA NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again KA NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation Reinstallin
43. mputer to the operating state that existed before you installed the new driver Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore see Restoring Your Operating System on page 50 does not resolve the problem reinstall the driver from your Drivers and Utilities media 1 With the Windows desktop displayed insert your Drivers and Utilities media If this is your first time to use the Drivers and Utilities media go to step 2 If not go to step 5 2 When the Drivers and Utilities media installation program starts follow the prompts on the screen KA NOTE In most cases the Drivers and Utilities program starts running automatically If it does not start Windows Explorer click your media drive directory to display the media contents and then double click the autorcd exe file 48 Reinstalling Software 3 When the InstallShield Wizard Complete window appears remove the Drivers and Utilities media and click Finish to restart the computer 4 When you see the Windows desktop reinsert the Drivers and Utilities media 5 At the Welcome Dell System Owner screen click Next KA NOTE The Drivers and Utilities program displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the docume
44. n see the Regulatory Compliance Homepage on www dell com at the following location www dell com regulatory compliance Service Manual The Service Manual for your computer can be found at support dell com Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining peripherals Understanding technologies such as RAID Internet Bluetooth wireless technology e mail and so on Microsoft Windows License Label Your Microsoft Windows License is located on your computer Provides your operating system product key 58 Finding Information Getting Help Obtaining Assistance AN CAUTION If you need to remove the computer cover first disconnect the computer power and modem cables from all electrical outlets If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 40for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 38 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostics Checkli
45. ntact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only 60 Getting Help Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales canada dell com Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently aske
46. ntation that came with the device A message stating that the Drivers and Utilities media is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section 1 Click the Windows Vista Start button O and right click Computer 2 Click Properties Device Manager KA NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Double click the type of device for which you are installing the driver for example Audio or Video 4 Double click the name of the device for which you are installing the driver Click the Driver tab Update Driver gt Browse my computer for driver software Reinstalling Software 49 6 Click Browse and browse to the location to which you previously copied the driver files 7 When the name of the appropriate driver appears click the name of the driver2 OK2 Next 8 Click Finish and restart your computer Restoring Your Operating System
47. of the box For the telephone number to call for your region see Contacting Dell on page 64 Include a copy of the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 63 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 64 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call KA NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 63 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You
48. onnected to the system board power connector see your Service Manual at support dell com Ensure that the main power cable and the front panel cable are securely connected to the system board connector see your Service Manual at support dell com Troubleshooting 41 ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety information that shipped with your computer IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see your Service Manual at support dell com Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 38 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see your Service M
49. plete Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press Enter 3 Click Undo my last restoration and click Next Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Click Undo my last restoration and click Next Reinstalling Software 51 Enabling System Restore KA NOTE Windows Vista does not disable System Restore regardless of low disk space Therefore the steps below apply only to Windows XP If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start Control Panel Performance and Maintenance System 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked Using Dell Factory Image Restore o NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem KA NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purc
50. st on page 63 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 60 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 64 LA NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures KA NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the Dell Support see Technical Support and Customer Service on page 60 KA NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Getting Help 59 Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 62 and then see the co
51. stall the operating system you must also reinstall the device drivers virus protection program and other software 1 2 3 4 Save and close any open files and exit any open programs Insert the Operating System media If the Install Windows message appears click Exit Restart the computer When the DELL logo appears press lt F12 gt immediately KA NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again LA NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the System setup program When the boot device list appears highlight CD DVD CD RW Drive and press Enter Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation Windows Vista Dell Factory Image Restore 54 1 Turn on the computer When the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window Select Repair Your Computer The System Recovery Options window appears Select a keyboard layout and click Next Reinstalling Software 4 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 5 Click Dell Factory Image Restore KA NOTE Depending upon your configur
52. t lithium ion 8 cell smart lithium ion Dimensions Depth 4 cell 6 cell and 8 cell 50 3 mm 1 980 inches 9 cell 72 mm 2 835 inches Height Vostro 1310 4 cell and 6 cell 19 9 mm 0 783 inch 9 cell 20 7 mm 0 815 inch Vostro 1510 and Vostro 2510 6 cell 19 9 mm 0 783 inch 9 cell 20 7 mm 0 815 inch Vostro 1710 6 cell and 8 cell 20 2 mm 0 795 inch Width Vostro 1310 Vostro 1510 and Vostro 2510 4 cell and 6 cell 205 mm 8 071 inches 9 cell 221 9 mm 8 736 inches Vostro 1710 6 cell and 8 cell 271 mm 10 67 inches 26 Specifications Battery continued Ampere hours Voltage Operating time approximate 6 cell 2 6 AHr primary battery 6 cell 2 2 AHr primary battery 9 cell 2 6 AHr primary battery 14 8 V 4 cell 11 1 V 6 cell and9 cell 2 5 hours 4 cell 4 5 hours 6 cell 7 hours or more 9 cell NOTE Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions see Power Problems on page 41 AC Adapter Input voltage Input current maximum Input frequency Output current 65 W Output current 90 W 100 240 VAC 65 W and 90 W 1 5 A 65 W and 90 W 50 60 Hz 65 W and 90 W 4 34 A maximum at 4 second pulse 3 34 A continuous 5 62 A maximum at 4 second pulse 4 62 A continuous NOTE On Vostro computers except Vostro 1310 wit
53. to your old or source computer Do not click Next at this time To copy data from the old computer 16 1 2 On the old computer insert the Windows XP Operating System media On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings Next On the Which computer is this screen click Old Computer Nest On the Select a transfer method screen click the transfer method you prefer Setting Up Your Computer 6 1 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to remov
54. use or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a memory module or graphics card might be malfunctioning or incorrectly installed e If the power light is steady amber there may be a power problem or an internal device malfunction Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem One possible beep code consists of repetitive three short beeps This beep code tells you that the computer encountered a possible motherboard failure Troubleshooting 31 If your computer beeps during start up 1 Write down the beep code 2 Run the Dell Diagnostics to identify a more serious cause sec Dell Diagnostics on page 38 Code Description Suggested Remedy repetitive short beeps 1 BIOS checksum Contact Dell failure Possible motherboard failure 2 No memory modules 11f you have two or more memory modules are detected installed remove the modules reinstall one module see your Service Manual at support dell com and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your
55. written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo DellConnect and Vostro are trademarks of Dell Inc Intel and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark of Bluetooth SIG Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Models PP36S PP36L and PP36X December 2008 Contents 1 About Your Computer 7 Front View lll lens 1 Back View 8 BatteryRemoval 9 Wireless Switch 10 2 Setting Up Your Computer 11 Quick Setup 0 11 ConnectingtotheInternet 13 Setting Up Your Internet Connection 14 Transferring Information to a New Computer 15 Microsoft Windows Vista 15 Microsoft Windows XP Operating System 15 3 SPERMICALIDNS sirene 19 4 Troubleshooting 31 Tools s fondiaria Rain ot ee eared ee 31 Power Lights llle 31 Beep Codes i 31
56. y be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 38 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems see Lockups and Software Problems on page 43 and run the Dell Diagnostics before you contact Dell for technical assistance 38 Troubleshooting It is recommended that you print these procedures before you begin O NOTICE The Dell Diagnostics works only on Dell computers KA NOTE The Drivers and Utilities media is optional and may not ship with your computer See your Service Manual at support dell com to review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media Starting the Dell Diagnostics From Your Hard Drive LA NOTE If your computer
57. you want to connect to the Internet and click Next 6 Use the setup information provided by your ISP to complete the setup 14 Setting Up Your Computer Microsoft Windows Vista 1 2 3 4 Save and close any open files and exit any open programs Click the Windows Vista Start button Control Panel Under Network and Internet click Connect to the Internet In the Connect to the Internet window click either Broadband PPPoE or Dial up depending on how you want to connect e Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection e Chose Dial up if you will use a dial up modem or ISDN KA NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Transferring Information to a New Computer Microsoft Windows Vista 1 2 3 Click the Windows Vista Start button O and then click Transfer files and settings Start Windows Easy Transfer In the User Account Control dialog box click Continue Click Start a new transfer or Continue a transfer in progress Follow the instructions provided on the screen by the Windows Easy Transfer wizard Microsoft Windows XP Operating System Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer
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