Intel SE7500CW2 Life Jacket User Manual
Contents
1. scececeeeeeeeeeeeseeeeeeeeenees 14 SE7500CW2 Troubleshooting Guide 3 08 21 02 Intel Server Board SE7500CW2 Troubleshooting Welcome to the Server Board SE7500CW2 In the unlikely event you do encounter issues this guide will help you troubleshoot amp identify possible problem areas If you are unable to resolve a problem using this guide please follow these steps 1 Visit http support intel com motherboards server se7500cw2 this will contain the latest information of known issues and their respective solutions If still unable to resolve the issue go to the next step 2 Send an e mail to Intel Customer Support using this form http support intel com support motherboards server server_form htm 3 Contact Intel Customer Support on the list of numbers listed here http www intel com support 9089 htm This guide will help you collect the data we will need to help you through your issues Each issue includes suggestions that may help you and a list of information we will need to assist you should you need to call Please visit the Intel Support website for updated versions of this document http support intel com support motherboards server SE7500CWe2 SE7500CW2 Troubleshooting Guide 4 08 21 02 Boot Issues 1 My server will not power on Check for the following possibilities The SE7500CW2 server board requires an ATX 12V power supply A momentary switch should be used for the power on off switch and2. 1 Is it possible to enable hyper threading under Red Hat Linux 7 2 on the SE7500CW2 server board In order to enable hyper threading using Intel Xeon processors under Red Hat Linux 7 2 it is necessary to download and recompile the 7 2 base kernel with the Hyper Threading patch found at http Awww redhat com Look for advisory number RHSA 2002 028 13 for all details and the downloadable patch Keep in mind once you recompile your kernel with this patch some of your drivers may not work any longer Intel only provides drivers for the base Red Hat 7 2 kernel Native support for hyper threading is available in Red Hat Linux 7 3 and the SE7500CW2 server board supports this operating system For this reason Intel recommends using Red Hat Linux 7 3 instead of 7 2 2 What order must populate processor sockets Processors must be populated in the sequential order that is processor Socket 1 must be populated before processor Socket 2 Please refer to the configuration label product documentation or board silkscreen for assistance identifying the correct processor socket 3 How do I disable Hyper Threading Technology Hyper Threading can be disabled in BIOS setup under the Advanced menu This will cause performance degradation on some applications 4 Do I need a processor terminator for Intel Xeon processors on SE7500CW2 You do not need to populate a terminator in an unused processor socket 5 How do ensur
3. lt Yes gt to install Windows NT Networking components Check the Wired to the network box then click lt Next gt Click Select from list Click Have Disk Type in path to the Drivers directory you copied to your hard drive from the CD and then add Nic1 WinNT then click lt OK gt Select Intel R PRO 100 Family Adapter then click lt OK gt 10 Click lt Next gt to continue with the installation and follow the on screen instructions 11 When prompted for NT files type in the following path D I386 then click OK 12 After the installation is complete remove the Windows NT 4 0 Server CD from the CD ROM drive and reboot the system 7 How can I enable Direct Memory Access DMA under Red Hat Linux 7 2 or 7 3 There may be confusion as to why DMA doesn t automatically work with Red Hat 7 2 7 3 as shipped This is not a limitation of the SE7500CW2 baseboard or a hardware error This issue is yet to be root caused During the compile as mentioned below you will need to be careful in correctly identifying the correct IDE driver If you are using the IDE bus only for a CD ROM performance likely is not an issue and the previous sentence can be ignored If using ATA RAID it will be necessary to compile with separate source code or the system will not boot In order to update the kernel correctly use the 2 4 19 found at typically kernel 2 4 18 3smp installs with Red Hat Linux 7 3 http
4. NT4 b NT4 Installation Workaround Enabled 3 Press lt F10 gt to save and exit BIOS setup 4 Insert the Windows NT 4 0 Server CD into the CD ROM drive 5 Press lt F6 gt when the following message is displayed Setup is inspecting your computer s hardware configuration 6 Insert the Promise FastTrack100 Controller diskette into the floppy drive then press lt S gt 7 Select Other then press lt ENTER gt 8 Press lt ENTER gt again to continue with the installation 9 Select WinNT Promise FastTrak100 Controller then press lt ENTER gt SE7500CW2 Troubleshooting Guide 9 08 21 02 10 11 Press lt ENTER gt again to continue with the installation and follow the on screen instructions When prompted remove the Windows NT 4 0 Server CD and Promise FastTrack100 Controller diskette from the system Note The system will reboot twice before resuming the Windows NT 4 0 Server installation process 12 13 14 15 16 17 18 19 When prompted insert the Windows NT 4 0 Server CD into the CD ROM drive Press lt ENTER gt to continue with the installation and follow the on screen instructions For the networking configuration select Do not connect this computer to a network at this time When prompted remove the Windows NT 4 0 Server CD from the CD ROM drive Press lt F2 gt during POST to enter BIOS setup Under the Advanced
5. menu configure the following setting a NT4 Installation Workaround Disabled Press lt F10 gt to save and exit BIOS setup Install Windows NT 4 0 Server Service Pack 6a to update and patch the operating system Note The machine may hang just prior to performing a reboot To work around this just simply power the machine off and restart it The system should come back up and the installation should resume as expected ATI Rage XL Video Driver Installation 1 Hold down the lt Shift gt key to disable the Autorun feature temporarily and insert the SE7500CW2 System Resource CD into the CD ROM drive Copy the Drivers directory from the SE7500CW2 System Resource CD to your local hard drive C Click Start gt Run and type in the path to the drivers directory you copied from the resource CD Add Video WinNT Setup exe to the end of the path and follow the on screen instructions After the installation is complete remove the SE7500CW2 System Resource CD from the CD ROM drive and reboot the system SE7500CW2 Troubleshooting Guide 10 08 21 02 Onboard Network Interface Card Intel 82550PM NIC Driver Installation 1 o N O AF DN Hold down the Shift key to disable the Autorun feature temporarily and insert the Windows NT 4 0 Server Server CD into the CD ROM drive Click lt Start gt gt lt Settings gt gt lt Control Panel gt Double click the lt Network gt icon Click
6. up when install a PCI adapter Server management features require full time standby power This means that power is still on to parts of the system even if you have turned the system off via the power switch on the front panel Additionally signals in the PCI connectors tell the system to boot normally used by server management adapters NICs Plugging in the adapter with the AC power cord still connected can SE7500CW2 Troubleshooting Guide 6 08 21 02 cause false signals to be transmitted commanding the system to boot Before removing the cover to your chassis you should always Turn off the server via the power switch on the front panel Unplug the AC cord from the server 4 Some of my hard drives show up during POST and some don t Check on the following Are you using third party SCSI adapters System memory limitations limit the number amp size of option ROMs in the system If you place too many adapters or adapters that take up too much space in memory they may not install and show the hard drives connected to them Note you only need to load the option ROM for a SCSI card if you intend to boot to any of the devices attached to that card As long as the hard drives are seen by your operating system you can still access them and use them for storage Verify that pin 1 on the data cable connects to pin 1 on the device In most cases if you orient the data cable so that the colored stripe on the cable is p
7. 2 Problem Description Complete details of the problem setup problem description error messages recreation steps troubleshooting steps completed etc System Configuration Information Hardware Main Board Part Number PBA AA System BIOS Version SCSI Backplane PBA Processors Installed Quantity Processor Speed frequency Processor ID CPUID Processor Specification S Spec Memory Modules total number of DIMMs Size per DIMM please indicate MB or GB RAM Manufacturer and part number Is this RAM on the tested memory list If less than 6 DIMMs are installed which slot numbers are being utilized Operating System Operating System name amp version Language SE7500CW2 Troubleshooting Guide 15 08 21 02 Service or Support Pack Kernel Version if using Unix Linux Utilities Intel LanDesk Client Manager version SC5200 Base Hot Swap Backplane Firmware PCI Adapters Is this adapter on PCI Slot Manufacturer Model number Driver version the tested hardware list Onboard Devices Device In Use Video O 10 100 NIC 10 100 1000 NIC O Adaptec AIC 7899W SCSI channel 1 O Adaptec AIC 7899W SCSI channel 2 Oo SE7500CW2 Troubleshooting Guide 16 08 21 02 Peripherals Manufacturer Model number Quantity Hard Drives Comments SCSI or ATA Tape Drives Internal or external In
8. Intel Server Board SE7500CW2 Troubleshooting Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Revision 1 2 j ntel August 20 2002 SE7500CW2 Troubleshooting Guide 1 08 21 02 Disclaimer THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITH NO WARRANTIES WHATSOEVER INCLUDING ANY WARRANTY OF MERCHANTABILITY FITNESS FOR ANY PARTICULAR PURPOSE OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL SPECIFICATION OR SAMPLE Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not intended for use in medical life saving or life sustaining applications Intel retains the right to make changes to its test specifications at any time without notice The hardware vendor remains solely responsible for the design sale and functionality of its product including any liability arising from product infringement or product warranty Copyright
9. Intel Corporation 2002 Other brands and names are the property of their respective owners Revision History Orig Rev Description Date 90 First release May 2002 1 0 Added Tips listed in TPS May 20 2002 1 1 Added NT 4 0 install procedure and Red Hat Linux August 9 2002 7 2 7 3 DMA enable procedure 1 2 Added NetWare 6 0 installation tip August 20 2002 SE7500CW2 Troubleshooting Guide 2 08 21 02 Table of Contents Intel Server Board SE7500CW2 Troubleshooting ccesceceeeeeeeeeeeeeeeeeeeseeeneeseees 4 BOOU ISSUCS ETT E EET 5 1 My server will not power ON s ssssssnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 5 2 My hard disk drive HDD lights went on I heard the drives spin up and my floppy drive light turned on but I m not Seeing VideO ccececeeeeeeeeeeeeeeeeeeees 6 3 am installing adapters in my powered down system and my system boots up when l install a PCI adapter cciccsisciiessseceesavienieevwescadendncnwessienedawadeweunnwcnsay coments 6 4 Some of my hard drives show up during POST and some don t c 00000 7 Other QuestiON ecseiicicscsiscsvecissaccncnacesetesenesenesieusesesenececnieivunatanandveniwasewederecewontaidense 8 General QUESTIONS wis isre oaeea ci caccnced cncvensacucwaned cata uaceuneduced naen Ee aaiae eainiie inaano einat 8 1 Is it possible to enable hyper threading under Red Hat Linux 7 2 on the SE7500CW2 SEVER board eip aa a e E aE a tee
10. a time with a reboot in between to try to pinpoint a suspect card Remove and reseat memory modules Try using memory from a known working system Remove and reseat processor If you are using a switch box to share a monitor between multiple servers ensure switching to the proper server If you are unable to get a video image please fill out the included customer support issue report form and call your customer support representative Please note the answers to the following questions below What memory is the system using Is it on the tested memory list Visit the Intel support site for an updated memory list http support intel com support motherboards server SE7500CW2 What processors is the server using Is it on the tested list Visit the Intel support site for information on the supported processors http support intel com support motherboards server se7500cw2 What chassis and power supply is the system using If the chassis has front panel lights are any front panel lights on Is the power supply fan spinning Does the system beep See Issue 2 Please note any sounds emanating from the server system If you are using a third party video adapter please have manufacturer and model number ready If the server will still not boot please fill in the issue report form at the end of this document amp contact your Intel customer support representative 3 am installing adapters in my powered down system and my system boots
11. e redundancy across Promise ATA 100 RAID controllers When creating a RAID array using the Promise ATA 100 RAID controller keep in mind redundancy can only be obtained when your drives are spread across the two channels You cannot obtain redundancy if you have a Master Slave configuration on a single channel In order for a redundant array to be valid a Master Master configuration should be used or a Master w Slave amp Master w Slave configuration If you have a Master Slave on a single channel and the master driver goes off line your slave drive will also go off line Data will not be lost but your RAID array will be unavailable and this could cause unwanted downtime on your server SE7500CW2 Troubleshooting Guide 8 08 21 02 6 How do get Microsoft Windows NT 4 0 to install System Requirements SE7500CW2 Baseboard PBA number A87967 501 or later SE7500CW2 BIOS version 1 12 or later SE7500CW2 System Resource CD release A86335 004 or later Promise FastTrack100 Controller driver version 2 00 0140 12 or later Blank or formatted IDE hard drive s attached to the RAID IDE connector s Prerequisite e If you are installing your OS to the RAID array you must configure your RAID array on the Promise controller first Windows NT 4 0 Server and Service Pack 6a Installation process 1 Press lt F2 gt during POST to enter BIOS setup 2 Under the Advanced menu configure the following settings a Installed O S
12. information on configuration jumper settings Input Output 1 Does the Intel Server Board SE7500CW2 support Ultra ATA 33 66 100 hard drives Yes One of the features of the Intel Server Board SE7500CW2 is its ability to support all Ultra ATA transfer rates i e 33MB sec 66MB sec and 100 MB sec To take advantage of the increased bandwidth available on the IDE channels a hard drive that implements higher spindle speeds and a large onboard buffer size may be required 2 What IDE cable should I use to support both Ultra ATA 100 and previous IDE transfer protocols A 40 pin 80 conductor cable can be used with Server Board SE7500CW2 and is fully backward compatible with all IDE transfer protocols It will also support Ultra ATA 100 if used with one or two Ultra ATA 100 drives attached SE7500CW2 Troubleshooting Guide 13 08 21 02 If you must contact customer support please fill out the following support form and have it ready Intel Server Board SE7500CW2 Issue Report Form Please Complete All That Apply Company Name Date Submitted Contact Email Address Priority Telephone 1 Hot 2 Critical 3 High 4 Low Chassis O Intel Server Chassis SC5200 Base O Other Please Specify Manufacturer Part Number Power Supply Mfr Power Supply Part Number Type of Chassis Fans Quantity of Chassis Fans Fan Manufacturer Fan Part Numbers SE7500CW2 Troubleshooting Guide 14 08 21 0
13. maximum system memory configuration of 4GB Server Board SE7500CW2 supports SDRAM sizes of 128MB 256MB 512MB and 1GBsingle or double sided Memory sticks must be identical and populated in pairs Pairs are side by side starting with DIMM pair 1A and 1GB that are the furthest from MCH closest to edge of board The SE7500CW2 has been designed to support 2GB memory modules allowing for a maximum main memory size of 8GB however validation has not yet completed on these modules Please refer to the SE7500CW2 support website at http support intel com support motherboards server se7500cw2 for updates to this feature and for the latest revision of the tested memory list 2 What kind of problems might occur in an SDRAM based system that uses non compliant DIMMs The most extreme example is memory failure when the system hangs while booting This can happen when the system is unable to communicate properly with the memory In less extreme cases the memory may generate intermittent errors or fail during stress Always use memory from the Intel Server Board SE7500CW2 Tested Memory List for maximum SE7500CW2 Troubleshooting Guide 12 08 21 02 reliability http support intel com support motherboards server SE7500CW2 Jumpers and BIOS Setup Options 1 How should the jumpers be set on Intel Server Board SE7500CW2 For normal operation the jumpers are set correctly from the factory Refer to the Technical Product Specification for more
14. n A paves be EEE e EE a EEY 8 2 What order must populate processor SOCKetS ccceeeeeeeeeeeeeeeeeneeeeeeneeeeeeeeeeaeeeeee 8 3 How do I disable Hyper Threading Technology ccccceeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeenes 8 4 Do I need a processor terminator for Intel Xeon processors on SE7500CW2 8 5 How do I ensure redundancy across Promise ATA 100 RAID controllers 8 6 How do I get Microsoft Windows NT 4 0 to install eerren 9 7 How can enable Direct Memory Access DMA under Red Hat Linux 7 2 or 7 3 11 8 How do I get NetWare 6 0 to successfully install nneneseennneneeeeeenerenneenneeennrereeeee 12 Memory QUESTIONS s sisien aannaaien aaaea a aaa aa a aa anaa aaaea 12 1 What memory configurations are supported on the SE75000W22 seeen 12 2 What kind of problems might occur in an SDRAM based system that uses non compliant DIMMS P cede a oct econ erate ceke caved oa vec iy Saale baci ce Re cal igs xd ecu eee Tea cae on atta 12 Jumpers and BIOS Setup Options cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeenees 13 1 How should the jumpers be set on Intel Server Board SE7500CW2 0 ceeeeee 13 IN PUT OUT DUE stasis iriceteaneae cohdanie elatiadiatd iucdacisd aaaea raai ansa aeia aaea akada ina eaei aeaii 13 1 Does the Intel Server Board SE7500CW2 support Ultra ATA 33 66 100 hard drives 13 Intel Server Board SE7500CW2 Issue Report Form
15. ointing towards the power connector on the device you will have proper orientation Verify that the device power cable is firmly connected Check your SCSI ID numbers SCSI devices must have their own unique ID on the SCSI bus This number must be set with jumpers on the device ID number should be set starting at 0 and must be set lower than 8 if booting from the drive Check for proper termination on the SCSI bus If using an IDE drive verify that the drive setting is set correctly Master or Slave If your hard drives still do not show please fill out the included issue report form and call your customer support representative Please pay special attention to the following information What add in adapters do you have in your system manufacturer and model number What types of hard drives are in the system manufacturer and model number What kind of terminator do you have at the end of the cable Manufacturer and type e g Ultra 160 Note only the last device on the SCSI channel requires termination All LVD devices require active vs passive terminators What are the SCSI IDs of the devices on your SCSI bus How many SCSI channels are you using What memory is the system using Is it on the tested memory list Visit the Intel support site for an updated memory list http support intel com support motherboards server SE7500CW2 SE7500CW2 Troubleshooting Guide 7 08 21 02 Other Questions General Questions
16. r support issue report form at the end of this document and call your customer support representative Please note the answers to the following questions below What memory is the server using Is it on the tested memory list Visit the Intel support site for an updated memory list http support intel com support motherboards server SE7500CWe2 What processors is the server using Is are it they on the tested list Visit the Intel support site for information on the supported processors http support intel com support motherboards server se7500cw2 What chassis and power supply is the server using If you are using a chassis with front panel lights are there any front panel lights on Is the power supply fan spinning Does the system beep See Issue 2 Please note what is displayed on the monitor or any sounds emanating from the server system SE7500CW2 Troubleshooting Guide 5 08 21 02 If the server will still not boot please fill in the issue report form at the end of this document amp contact your Intel customer support representative 2 My hard disk drive HDD lights went on heard the drives spin up and my floppy drive light turned on but I m not seeing video Check the following Make sure the monitor is turned on and the video cable is plugged in completely Remove all add in cards and retry booting with just the on board components If successful try adding the add in cards back into the system one at
17. ternal or USB DVDROM Internal or USB Internal or USB Keyboard USB or PS 2 USB or PS 2 SE7500CW2 Troubleshooting Guide 17 08 21 02
18. the sleep resume switch The power supply chosen must meet the ATX 2 01 or later specification Does your power supply meet these criteria Have you securely plugged the server AC power cord into the power supply Have you plugged the server into a powered on power strip Some ATX power supplies have a power switch on the back of the power supply next to the fan is it switched on Is the power supply set correctly to 110V or 235V depending on your power output Is the front panel power switch cable properly connected to the front panel header pins on the server board Remove and reseat the memory modules Try using memory modules from a known working server system Remove all add in cards and see if the server boots using just the on board components If successful add the cards back in one at a time with a reboot in between to see if you can pinpoint a suspect card Remove the processor s and reseat it them Check to make sure chassis stand offs are only located below mounting holes Mis placed stand offs can contact pins on the back of the board and cause a short which could cause the system to not power on Please consult the Intel Server Board SE7500CW2 Product Guide that shipped on the SE7500CW2 Resource CD with your board for details on correct stand off placement Though it is unlikely that a server will not boot there are many reasons why it may not boot If you are unable to resolve this issue please fill out the custome
19. www kernel org pub linux kernel v2 4 linux 2 4 19 tar qz and apply patch patch 2 4 19 ac4 found at http www kernel org pub linux kernel people alan linux 2 4 2 4 19 patch 2 4 19 ac4 qz SE7500CW2 Troubleshooting Guide 11 08 21 02 with following steps copy linux 2 4 19 tar gz to usr src run tar xzf linux 2 4 19 to extract the kernel source copy patch file to new kernel source directory usr src linux 2 4 19 cd usr src linux 2 4 19 gzip dc patch 2 4 19 ac4 gz patch p1 When booting the new compiled kernel run hdparm d1 dev hda and then the DMA will be enabled Note The previous steps are similar to the normal linux kernel compiling procedure 8 How do I get NetWare 6 0 to successfully install To successfully install Netware 6 0 SP1 the Legacy USB support option in BIOS Advanced sub menu setup needs to be set to Disabled If this is not set to Disabled then a hang at the initializing keyboard screen will occur during the installation of the operating system Also a system hang may occur if a user goes into BIOS SETUP and enables the Legacy USB support after the operating system is installed Memory Questions 1 What memory configurations are supported on the SE7500CW2 Server Board SE7500CW2 has slots for four 184 pin registered DDR 200 266 ECC SDRAM The SE7500CW2 server board can support a minimum system memory configuration of 256MB two sticks of 128MB and a
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