Gateway 9250C Printer User Manual
Contents
1. Hard Disk mum Activity Figure 10 Disk Activity Menu 26 Gateway ALR 9000 User s Guide Fan and Temperature Menu The activity and speed RPM of both CPU fansinks and chassis fans are displayed on these menus Normal fan operation is indicated by a rotating fan icon If a fan encounters a problem its corresponding fan icon and RPM on the LCD readout will begin to flash instead A submenu displays the temperature of each CPU as well as the internal and external ambient temperatures Normal temperature is indicated by the continuous rising and falling motion of the mercury inside the thermometer icon When the temperature falls out of range motion in the thermometer icon will stop and the temperature readout will begin to flash instead Figure 11 Fan and Temperature Menu Fan and Temperature Menu 27 Power Menu The Power menu screen displays the voltages associated with the system including the voltage applied to each CPU voltages supplied to the system board and the voltages supplied to the peripherals When a voltage is within normal range the pointer in the voltage meter icon moves laterally back and forth If an out of range voltage occurs the pointer will stop completely and the voltage readout will start flashing instead A submenu displays the status GOOD or FAIL of the power supplies VILT ES P POWER SUPPLY 1 fis2. ntt eee reet ehe ee ie een ettet 26 Fan and Temperature Menu EE 27 Power Mei ud ee Eu S ben tpi 28 Lock Menu 8i itten n REIHE DH DRE eG 29 System Men RE ER RH ERR RR RR Heins 30 LCD R set i en ene e hee E 31 ID SGtUp atre ee tette ne eed teet dr te een 32 Alarm ID Speaker Men 33 System Tolerances 1 dee eee anaiarena 34 THOUDIESNOOUNG rte UE 35 Handy Checklists 2353 odere aH UD 36 Looking Things Over eerte 36 Verifying Your Configuration eene 36 Common Problems nn oreet ette ee pce 37 Drive Problems aims nana E Hehe 38 Monitor Probleins dd tese dE 39 Printer Problems e eaten 40 Installation Problems eese 41 WT 43 Cleaning the Mouse i d ice eee EE 44 Cleaning the Keyboard esee 45 Cleaning the Monitor Screen AE 45 vi Gateway ALR 9000 User s Guide Important Safety Instructions Observe the following guidelines when performing any work on your system voo o Follow all instructions marked on this product and in the documentation Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water Do not spill liquid on or into the product Do not place this product on an unstable surface Openings in the system cabinet are provided for ventilation Do not block or cover these openings Do not place th
3. N 61000 4 2 1995 or IEC 801 2 1984 NV 50140 1994 or IEC 801 3 1984 N 61000 4 4 1988 or IEC 801 4 1998 N 60950 1988 A1 A2 A3 ii Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 E E E E E E E E D This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective action CORB HHUBRESERRS EI le VCCI DEE ICE 4727 ATRRNRE CT COREE REAR CHATS HBR WEERTS EF CORBIS Asso WE SLIBRANSTEMBOVET This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency Disconnect power cords before servicing Computer Virus Notice What is a virus A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or disks To be safe never assume any virus is harmless What types of viruses are known Viruses are identified by how they infect com
4. etc If you return your system to the manufacturer in different packaging your warranty may be voided Assembling Your System 3 Connecting Penpherals Refer to the illustrations and procedures below when connecting peripherals to your system e D O us Ga i aia Um i EJODODOGOONY 13 0 q EEN MAMA 20 ada e D 9900 9099099999900 em D EN e d Figure 1 Connecting Peripherals 1 Connect the keyboard to the keyboard port 2 Connectthe monitor video cable to the video port The location of the port may vary depending on the type of video card installed in your system 3 Connectthe monitor power cable to an AC outlet or preferably a surge control outlet station 4 Verify that the Voltage Selection Switch on each power supply is set for the proper voltage in your area 115V or 230V Using the power cable s supplied with your system connect the the power supply to an AC outlet If your system is equipped with more than one power supply connect each of the power supplies to a separate AC outlet 4 Gateway ALR 9000 User s Guide vend Up the System Press the ON OFF switch on the front panel and the green LED on the front panel will illuminate ON e Ifyou turn off your system wait at least ten seconds before turning the system back on e The system self checks the memory even if a monit
5. gt E ROW 2 E SL ROW 1 E Figure 6 Memory Card InforM anager The system is equipped with InforManager IFM a special feature consisting of both hardware and software designed to monitor and report the operation status of the system and its devices CPUs power supplies RAM ambient temperatures voltages and fan operation One way to monitor these devices is using the InforManager LCD panel see Chapter 3 Also supplied with this system are client server monitoring utilities with two special features currently available in the Windows NT utilities only 18 Gateway ALR 9000 User s Guide e Active PR Central Processor Recovery designed to preserve the processors from damage from extreme temperatures and voltages Server Watchdog monitors the system for hangups and reboots after a designated period of time For detailed information about the InforManager utilities refer to the InforManager M User s Guide System Board 19 20 Gateway ALR 9000 User s Guide InforM anager LCD Contents About InforManager AAA 22 CPU Ment iuit ertet ett ri te dede ate 24 RAM Men doeet apes 25 Disk Activity Mem 26 Fan and Temperature Mem 27 Power Ment tee tette tente 28 Lock Menu ente er nta aer e 29 System Menu cse ERU ent teen re
6. o Disk A ctivity Ls ID SELECTED 2 ID SELECTED 2 SAVE IT ID AVAILABLE 2 RELOAD SAVE SETUP A lt A gt SE Figure 16 Alarm ID Speaker Menu Alarm ID Speaker Menu 33 Ke Important This data file is used by the system to determine the system tolerances The wording and format are essential and should NEVER be changed System Tolerances The following table contains the tolerance values that have been set for this e 98 is a key number used to indicate that there is no tolerance value for this item system Table 1 Field Low Typical High Definition fan 1200 13000 98 system fan speed processorfan 0 3600 98 processor fan speed processortempera 98 100 176 processor temperature ture processorvoltage 2 1 319 3 7 processor core voltage internalambient 98 95 113 internal ambient temperature externalambient 98 78 95 external ambient tempera ture drivecage 98 95 122 drive cage temperature systemboard3VP 3 0 3 3 3 6 system board voltage 3 3V systemboard5VP 4 5 5 0 5 5 system board voltage 5 0V systemboard5VN 5 5 5 0 4 5 system board voltage 5 0V systemboard12VP 10 8 12 0 13 2 system board voltage 12V systemboard12VN 13 2 12 0 10 8 system board voltage 12V peripheral5VP 4 5 5 0 5 5 peripheral board voltage 5V peripheral12VP 10 8 12 0 13 2 peripheral board voltage 12V Fans speeds are measured in re
7. 32 i GOOD CPU4 POWER SUPPLY 2 Ca 32 h GOOD CPU6 POWER SUPPLY 3 Go 32 k GOOD VOLT SYS 5 d POWER SUPPLY 4 Gad 3 GOOD SYS 12 5 SYS 12 Ga 12 1 POWER ALARM RESET lt a gt AD Figure 12 Power Menu 28 Gateway ALR 9000 User s Guide Lock Menu The Lock menu displays the status OPEN CLOSE of the side panels A flashing icon indicates that the corresponding panel is open When a panel is closed the icon remains static Figure 13 Lock Menu Lock Menu 29 System Menu All currently installed firmware i e system BIOS IPM BIOS and LCD BIOS as well as the quantities of hardware devices installed are displayed on this menu IDZ 1 LCD VER 1 4 DATE 1 30 97 IFM VER 3 0 DATE 1 23 97 PCB 0140 PCB REV B BIOS 5 10 01 CPU 5 VOLT 10 TEMP 6 en PL ovo FAN 14 E LCD amp HOST IFM COMMUNICATION Figure 14 System Menu Communication between the LCD and IFM is designated by the continuously increasing and decreasing number of dashes underneath the LCD amp HOST IFM Communication line Non communication is indicated by a notation NONE in the place of dashes as well as a beeping alert 30 Gateway ALR 9000 User s Guide LCD Reset In the event of non communication between the LCD and host IFM perform the steps below 1 Reset the LCD panel by pressing the LCD Reset button which is acc
8. data cable is being used Check the cable and make cer tain itis connected properly and not damaged Make certain you are using the proper data cable Serial printers The printer will not print The baud rate forthe serial port does not match that of the printer Enter BIOS Setup and check the ports parameters They should reflect the printer s set tings 40 Gateway ALR 9000 User s Guide Installation P roblems Table 6 Problem Probable Cause Solution s A drive is not rec ognized by the System The BIOS Setup program reflects the wrong parame ters The device is not format ted The device controller is not configured properly Enter the BIOS Setup program and enter the appropriate parameters for the device Format the drive Check jumpers and cable con nections Memory errors were detected during the power up sequence Memory was added or removed and the new con figuration was not saved in BIOS Setup A memory DIMM was installed incorrectly A memory DIMM is not functioning properly Enter BIOS Setup and save the new memory configuration Check the DIMMs for proper installation Replace the faulty DIMM An adapter card is not recognized by the system The interrupt and or UO address is set incorrectly Check the address configura tion of the adapter card and ensure it does not conflict with another card in the s
9. five minutes of inactivity A touch anywhere on the screen will bring the display back on 22 Gateway ALR 9000 User s Guide The diagram below illustrates the different menu and sub menu screens programmed on the LCD panel Refer to the following sections for more specific information about each menu screen et gus 3 INFORMANAGER lt A gt LEAL xix rmm Sp Sen cb EE E s ity se ise 98 sess F FACES POWER E nes o ID AVAILABLE 2 E d eem lt A gt lt gt Figure 7 Diagram of LCD Menus A e kr Important A flashing button on the Main menu screen indicates an error condition About InforManager 23 CPU Menu The CPU menu displays the status Good or Fail and current activity Idle or Busy of each CPU CPU ACTIVITY 12345678910 Pl m P2 mm P3 EN d CPU pa mmm P5 E Po NH A Figure 8 CPU Menu 24 Gateway ALR 9000 User s Guide RAM Menu The RAM menu displays the current amount of RAM and its status Good or Fail The ECC Error Reset button is also accessible through this menu E RAM STATUS GOOD 4H RAM ECC ERR RESET d Figure 9 RAM Menu RAM Menu 25 Disk Activity Menu The Disk Activity menu displays the drives currently installed and their activity which is indicated by a double dash underneath BUSY or IDLE DISK ACTIVITY
10. for the proper voltage 115V or 230V Verifying Your Configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings For detailed information regarding the BIOS program refer to BIOS Setup section in your Technical Reference manual 36 Gateway ALR 9000 User s Guide Common Problems Table 2 Problem Probable Cause Solution s The system will not power ON The system is not con nected to an AC outlet The voltage selection switch is not set correctly Check the power cable and make certain it is connected to an AC power source Make certain the voltage selec tion switch reflects the correct power source The system does not display the date and time correctly or at all The date and time param eters in BIOS Setup may be set incorrectly The backup battery may need to be replaced Enter the BIOS Setup program and correct the date and time settings Contact Technical Support for assistance The PowerLED is flashing ECC memory failure has occurred Press the Keyboard Inhibit Switch IN and then OUT NOTE If the Keyboard Inhibit Switch is already in locked posi tion IN you must first unlock it OUT and then lock it back IN to reset the ECC memory status and the Power LED The Power LED continues to flash after ECC reset A DIMM was
11. incorrectly installed A DIMM is not functioning properly Check the DIMM for proper installation Replace the faulty DIMM Common Problems 37 Drive Problems Table 3 Problem Probable Cause Solution s The system will The hard disk is not for Boot from a floppy diskette not boot matted then format the hard drive The disk is too slow to be recognized by the system in time A boot file was not found The disk parameters in BIOS Setup are incorrect Follow the instructions on the screen to try the boot again Try booting from a bootable floppy diskette Enter BIOS Setup and check the disk parameters The diskette LED illuminates but files cannot be accessed The diskette was loaded incorrectly The diskette is damaged The file is corrupted bad Remove the diskette and load it properly into the drive Run CHKDSK DOS or another disk verification utility to check the disk s integrity Try the diskette on another computer Re copy the file if necessary Files cannot be written to the disk or diskette The disk is write protected The wrong drive letter was specified The disk is not formatted Remove the write protect tab or switch from the disk Check to ensure the drive LED illuminates when you issue the write command Ifit doesn t try another drive letter Format the disk Insufficient space on the drive The drive you are trying
12. or more of the following measures Reorentor relocate the receiving antenna ncrease the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Accessories This equipment has been tested and found to comply with the limits of a Class B digital device The accessories associated with this equipment are as follows Shielded video cable Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Couper le courant avant l entretien viii Gateway ALR 9000 User s Guide This Information Technology Equipment has been tested and found to comply with the following European directives i EMC Directive 89 336 EEC amending directive 92 3 1 EEC amp 93 68 EEC as per EN 50081 1 1992 according to N 55022 1995 Class A N 61000 3 2 1995 or EN 60555 2 1986 N 61000 3 3 1995 N50082 1 1992 according to
13. serial printers or modems can also be connected this port Serial Port 2 This is a high speed serial port which uses the First In First Out FIFO protocol Serial devices such as serial printers or modems can also be connected this port Power Supply Fault Reset Switch In the event of a power supply failure pressing this switch turns off the alarm signal and resets the power supply Chassis Keylocks 2 The rear panel is designed with two loop keylocks in which you can install a padlock each to secure the right and left panels Redundant Power Supply Subsystem Standard equipment includes three hot pluggable redundant power supplies two 350 Watt N 1 modules and one spare The system can support up to four identical power supply modules which yield a redundant power of 700 Watts 0 If your mouse has a mini DIN connector you must connectitto the Mouse Port Rear Panel 13 Power Supply LED when lit indicates that the power supply is active e On Off Switch turns the power supply on or off e Pull Out Handle allows ease of installation or replacement of the power supply AC In Power Connector A This socket conveys power to power supplies 1 and 2 Connect the system power cable to this socket and to an AC outlet AC In Power Connector B This socket conveys power to power supplies 3 and 4 Connect the system power cable to this socket and an AC outlet 14 Gateway ALR 9000 User s Guide Sy
14. to write to is full The file you wish to copy is too large to fit on the spec ified disk or diskette Remove files from the disk or write to another device Compress the file and try again or write to another disk A file cannot be read from the disk or diskette The wrong drive letter was specified The disk is not formatted Check to ensure the drive LED illuminates when you issue the read command If it doesn t try another drive letter Format the disk 38 Gateway ALR 9000 User s Guide Monitor Problems Table 4 Problem Probable Cause Solution s The monitor will not power up The power cord is not con nected to an AC outlet The monitor s power switch is not in the ON position Check the power cord and make certain it is connected to a working AC outlet Make certain the switch is in the ON position The monitor s power light is on but nothing dis plays on the screen The monitor s contrast and brightness knobs are set too low The computer system is not powered up The monitor s video cable is not connected to the system s video port The video cable s connec tor has a bent pin Adjust the brightness and con trast knobs until you can see the display Power up the system Check the video cable and ensure it is connected to the proper port Check the cable s connector and repair if necessary The characters on t
15. Gateway ALR 9000 User s Guide Part 8503432 A MAN US GW2K 9000 USR GDE R2 7 08 e In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products ii Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway 2000 reserves the right to make impr
16. ade path for higher I O bandwidth requirements with data rates of 20 MB sec in the 8 bit mode and 40 MB sec in the 16 bit mode Additional features Full 32 bit PCI bus master implementation maximizing data transfer on PCI local bus at 133 MB sec data bursts BIOS Developer s Kit BDK allowing easy customization of system BIOS code for various features SCAM SCSI Configured Automatically Level 1 for Windows 95e enabling automatic configuration of new devices without having to reboot the system Wide SCSI configuration supporting up to 15 connected SCSI peripherals Multithreading support for up to 255 simultaneous I O tasks Advanced SCSI T O cell ensuring data integrity by automatically and continuously adjusting slew rate to compensate for SCSI bus loading Driver support for all major operating systems V O Card Slot The I O ports are housed on an I O card which is factory installed in this slot System Board 17 Expansion Slots There are a total of twelve expansion slots on the system board e seven 32 bit PCI slots e four 32 bit EISA slots e one shared PCI EISA slot Memory The system comes standard with 128 MB Error and Correction ECC RAM installed on the SIMM card The sixteen SIMM sockets 8 rows banks can support up to 2 GB of ECC memory The optional 2 card supports up to 4 GB of ECC memory lt ROW e ROW 7 E wi zk 4 ROW 5 gt lt ROW 4 E 4 ROW 3
17. aintenance provides information on cleaning and maintaining your system Please take the time to read through the manual before using your computer In the unlikely event you encounter a problem refer to the handy troubleshooting section located towards the end of this guide xiv Gateway ALR 9000 User s Guide Conventions Used in this Guide Throughout this booklet you will see the following conventions DATA EXPANDER USER S GUIDE CONVENTIONS CONVENTION DESCRIPTION lt Enter gt IA key name corresponds to a key on the keyboard Ctrl Alt lt Del gt A plus sign indicates that the keys on either side of it must be pressed simul taneously Setup Commands to be entered as well as messages that appear on your monitor are printed in ARIAL font System User s Guide Names of publications and files are itali cized Sidebars Sidebars denote critical information note example shown on the right such as warnings information and important notes This is an example of an important note that may appear in the manual Conventions Used in this Guide xv xvi Gateway ALR 9000 User s Guide Getting Started Contents Before You Begin tie 2 Assembling Your System 3 Connecting Peripherals AE 4 Powering Up the System 5 Before You Begin Congratulations on your purchase of this computer With the arrival of your new system you are probab
18. amp 12 Volt 3 3 Volt Power Connector Power Connectors 5 Volt Power Connector Figure 4 System Board System Board 15 CPUs and CPU Slots The standard system is equipped with one Pentium Pro chip installed on CPU card A which is installed in CPU card slot A In CPU card slot B a terminator card is installed in place of an optional second CPU card B Figure 5 CPU Card Symmetrical Mutt Processing Symmetrical Multi Processing SMP enables all CPUs in the system simultaneously to service interrupts access system memory and perform I O operations If your operating system does not support SMP the system adjusts the processing mode to Asymmetrical meaning only the first CPU accepts I O interrupts while the successive CPUs accept only interprocessor interrupts Voltage Regulator Module Each CPU must have a dedicated voltage regulator module VRM which adjusts the voltage supplied to the CPU Floppy Drive Controller The floppy drive controller can support up to two devices of 1 44 MB or 2 88 MB format 16 Gateway ALR 9000 User s Guide Hard Drive Controller The hard drive controller is an integrated dual channel PCI IDE interface is capable of controlling up to four IDE devices and supporting PIO Modes 0 4 Adaptec AIC 7880 SCSI Controller This is a high performance PnP compliant single chip PCI local bus to UltraSCSI master host adapter Its pin compatibility provides a direct upgr
19. essible through the Main screen submenu as shown below INFORMANAGER ALARM D SPEAKER sl IDsELECTED 2 ID SELECTED 2 OFF SAVE IT ID AVAILABLE 2 Figure 15 LCD Reset Menu 2 If there is still no communication between the LCD and host IFM then reboot the system 3 If there is still no communication after steps 1 and 2 have been performed then contact Technical Support System Menu 31 ID Setup To establish communication between the LCD and host IFM the LCD must maintain an ID number that matches the ID number on the system board The ID numbers are displayed in the ID SETUP submenu see as follows ID Selected displays the LCD ID number e ID Available displays the ID number on the system board In the event these ID numbers do not match communication will cease You must restore communication by performing the following 1 Press the Reload ID button to automatically reload an LCD ID number that matches the current ID number on the system board 2 Press the Save Setup button which will display a submenu Then press the Accept button to confirm the change you just made If you need to change the ID number on the system board you must do so through the BIOS Setup Program 32 Gateway ALR 9000 User s Guide Alarm ID S peaker M enu The Alarm Menu allows you to turn the speaker OFF or ON The default is ON You can also access ID Setup and LCD Reset from this menu INFORMANAGER EDI Hard
20. ete 30 Alarm ID Speaker Men 33 System Tolerances eee 34 kr Important To ensure data integrity and optimum performance ofthe IFM access and operation ofthe LCD should be restricted to qualified personnel The LCD energy saving feature is preset and cannot be changed or disabled About InforM anager The system is equipped with InforManager IFM a special feature consisting of both hardware and software designed to monitor and report the operation status of the system and its devices CPUs power supplies RAM ambient temperatures voltages and fan operation A microcontroller chip embedded on the system board checks the performance of various devices installed in the computer as well as their temperature and voltage levels The touchscreen LCD on the front panel is programmed with fully functioning menu screens allowing access to all system functions e System Monitor e Fan Monitors e Temperature Monitors e System Power and Power Supply Monitors e Activity Monitors CPU and disk drives e Side Panel Monitors e System Information To access any menu screen gently touch the icon of the device you wish to see The LCD will then display the status or a sub menu of the device You can also scroll through the menu screens by touching the highlighted arrows at the bottom of the LCD As an energy saving feature the LCD screen automatically goes blank sleep mode after
21. files and write protect the disks x Gateway ALR 9000 User s Guide e Obtain all software from reputable sources and always scan new software for any viruses prior to installing files If you suspect your system has been infected you must find and remove the viruses immediately using an anti virus program Next reboot your system as follows shut the system down then power it off for at least fifteen seconds before powering it back on This is the only way to ensure the virus does not remain in your system RAM What do we do to prevent virus contamination We stand by the integrity of our products Our staff takes every precaution to ensure our files are free from viruses These precautions include Using McAfee VirusScan a leading anti virus software that detects and removes over 95 of known viruses and provides comprehensive protection including local and network drives CD ROMs floppies boot sectors and partition tables VirusScan also provides advanced protection against unknown viruses We continuously update and use the most current version of McAfee VirusScan on all of our products e All master diskettes are write protected and scanned at least twice prior to manufacturing release e Sample production diskettes are periodically scanned as an additional quality check e Allincoming products such as systems to repair vendor diskettes hard drives and trade show units are scanned for viruses e Allsystems are gi
22. he mouse ball socket Moisten the cloth with isopropyl alcohol is necessary 6 If foreign matter is trapped inside the socket or on the rollers use a cotton swab dipped in isopropyl alcohol to loosen it 7 Allow surfaces to dry completely after cleaning 8 Return the mouse ball to the socket and replace the cover 9 If applicable secure the cover with the screws removed previously 44 Gateway ALR 9000 User s Guide Cleaning the Keyboard Occasionally you should clean the keyboard to free it of dust and lint particles that may be trapped under the keys The easiest way to do this it to blow trapped dirt from the keys using an aerosol keyboard cleaner which is usually supplied with a straw like extension for hard to reach places If you spill liquid on the keyboard follow the steps below 1 Shut down the computer and disconnect the keyboard 2 Turn the keyboard upside down for the liquid to drain out Allow the keyboard to dry overnight before trying to use it again 3 After verifying that the system is off reconnect the keyboard to the computer If the keyboard fails to work after draining contact Technical Support Cleaning the Monitor Screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth and wipe the screen with the cloth v NEVER spray directly on the monitor screen Cleaning the Keyboard 45 46 Gateway ALR 9000 User s Guide Index A Ab
23. he screen are dim The monitor s contrast and brightness knobs are set too low Adjust the brightness and con trast knobs until you can see the display clearly The color moni tor displays the The system was powered up before the monitor Exit from the WindowsMi crosoft Windows program Microsoft Win Alt F4 then reset the dows application system in black and white Characters on the The video cable is dam Check the video cable for bent screen are gar bage aged The video card is faulty pins or broken wires Call Technical S upport Common Problems 39 Printer Problems Table 5 Problem Probable Cause Solution s The printer will not power up The power cord is not con nected to a working AC outlet The printer s power switch is not in the ON position Check the power cord and AC outlet Check the switch The printer will not print The printer is off line The printer s data cable is not connected properly The printer s data cable is damaged The port is bad Press the printer s On Line switch and make certain the On Line LED illuminates Check the cable and make cer tain it is connected to the cor rect port Check the cable for bent pins or broken wires Call Technical Support The printer prints garbage The printer s data cable is not connected properly or is damaged The wrong
24. in e RR ER aei Rn 9 3 5 inch Floppy Disk Drive 9 SCSICD ROM DI eerte tet e ie e titer qp nails 9 Bezel DOOrS etie een eet eie ceeded 10 Storage Bays eee dete tee n t esce e dee 10 Keyboard Inhibit Switch eere 10 Power On Off Switch terere et i Eet 10 LED Indicators nenies ee e eee o a EE En 10 B zel Keylock se 2 2 2 nein teet Selado 11 InforManager IFM LCD 11 Rear Panel oeii ere tp tte ot tede 12 ECC Reset Switch iiuautat e eret ete fete 12 Parallel Bot 2 ir entere eeu ee ie ise itae 12 Mo se ot 1e teneret e es tite ge eite titio 13 Keyboatd Port xin OR etel oe Sis 13 Serial Ports Lis ue ere etes en onere e 13 Serial Port EE 13 Power Supply Fault Reset Switch AA 13 iii iv Gateway ALR 9000 User s Guide Chassis Keylocks Cheese 13 Redundant Power Supply Subsystem sss 13 System EE 15 CPUs and CPU Slots tee deed AE 16 Voltage Regulator Module AAA 16 Floppy Drive Controller AEN 16 Hard Drive Controller eee 17 Adaptec AICTM 7880 SCSI Controller 17 VO Card Slot e e RR RR DR ERR 17 Expansion Slots ede ret entree aes 18 Memory s ieu a RETRO PRERESI 18 IntorManaget iit etes e e ti 18 IntorManadger M LOD irte esten tette ett ttes duse 21 About InforManager M e i aeaieie 22 CPU Men eth eet te e petes 24 RAM Men i iecit er a i t dete i RE eet eden 25 Disk Activity Menn
25. is product near or upon a radiator or heat register Use only the power source indicated on the power supply If you are not certain about your power source consult your reseller or the local power company This product is equipped with a 3 wire grounding plug a plug with a grounding pin This plug will only fit into a grounded power outlet THis is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace the outlet Do not walk on the power cord or allow anything to rest on it If you use an extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes Never insert objects of any kind into the system ventilation slots Do not attempt to service the system yourself except as explained elsewhere in the manual Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may expose you to dangerous voltages or other risks Refer all servicing of those compartments to qualified service personnel Under any of the following conditions unplug the system from the wall outlet and refer servicing to qualified personnel The power cord or plug is damaged Liquid has been spilled into the system The system does not operate pr
26. ly eager to assemble and have it operating This section will help you accomplish the following e Assemble the system e Connect your monitor and keyboard e Power up the system Carefully read and follow these instructions to ensure your system operates correctly 2 Gateway ALR 9000 User s Guide Assembling Your System 1 Prepare a clean flat and firm surface for your computer Allow at least three inches at the rear for cabling and air circulation 2 Protect your computer from extreme temperature and humidity Do not expose your computer to direct sunlight heater ducts and other heat generating objects 3 Keep your system away from equipment that generates magnetic fields Even a telephone placed too closely to the system may cause interference Inspecting the Contents Unpack the product carton and inspect the contents Standard systems include the following items UI o User s Guide Utilities Technical Reference Mouse Enhanced Keyboard 10410 System Power Cables Check the packing list to verify that all equipment and associated manuals are included in your shipment Inspect everything carefully If you suspect any damage from shipping contact Technical Support When returning equipment to the factory you must first obtain a Return Material Authorization RMA number from Technical Support Keep the product carton and foam packing in case you have to send the system out i e for repair
27. o 78 GB of fixed media storage e three 3 5 inch bays one with factory installed 1 44 MB 3 5 inch floppy diskette drive one external front accessible bay and one internal accessible bay e five 5 25 inch bays one with factory installed SCSI CD ROM Drive all front accessible and can support any 5 25 inch device or 3 5 inch device with a special mounting bracket six 3 5 inch Quick Hot Swap bays housed in a RAIDCage RAIDCage 6D which also supports 1 inch and 1 6 inch devices Keyboard Inhibit Switch The keyboard inhibit switch can be locked to prevent unauthorized access to the system When locked the keyboard will not function Power On Off Switch The power switch is a rocker assembly Rock the switch up I to power the system ON rock the switch down 0 to power the system OFF LED Indicators The front panel includes three LED indicators that signal a specific message when illuminated LED Meaning when illuminated Power Power is ON Hard Disk Activity Hard disk is in use Reserved for future use 10 Gateway ALR 9000 User s Guide Bezel Keylock The keylock allows you to lock the bezel doors to prevent access to the front panel InforM anager IFM LCD The system is equipped with a touchscreen LCD control panel that displays the status of the InforManager and allows the user access to all of its functions System Monitor Fan Monitors Temperature Monitors Power Suppl
28. operly when the operating instructions are followed The system was dropped or the cabinet is damaged The product exhibits a distinct change in performance Important The system power cord serves as the main disconnect for the computer The wall outlet must be easily accessible by the operator Wichtig Der Netzstecker dient zur Hauptunterbrechung des Computers Die Wandsteckdose muB fur den Techniker gut zuganglich sein vii v The Federal Communications Commission warns the users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Regulatory Compliance Statements This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one
29. or is not connected If a monitor is connected and powered on the screen will display the power up sequence e f more than one CPU is installed the system will display which CPU it is currently testing e If any errors are encountered your system will display them on the monitor e Ifa monitor is not connected or the system is unable to display an error an error beep code will sound If the system encounters an error it will most likely be a nonfatal one meaning the system will function until the error can be corrected usually through the BIOS Setup In the rare case of a fatal error contact your Technical Support field service support Powering Up the System 5 6 Gateway ALR 9000 User s Guide System Features Contents Basic Architecture esseesoeseeeeseeesssessresscessesssscesecse 8 Front Panel eite e ir tr AEON E 9 Rear Panel secas deperire 12 8 Gateway ALR 9000 User s Guide Basic Architecture The following features are standard equipment for this system Intel Pentiume Proe processor Onboard symmetrical processing supporting up to six Pentiume Proe processors 128 MB Error Checking amp Correction ECC RAM expandable to 2 GB on SIMM card and up to 4 GB on optional DIMM card 32 bit PCI and EISA bus master 64 bit data path between processors and memory 256 bit with 4 way memory interleave 2 MB DRAM PCI graphics adapter SCSI CD ROM drive 1 44 MB 3 5 inch floppy drive In
30. out This Guide xiv adapter card 41 alarm 13 33 B baud rate 40 bezel doors 10 11 BIOS 36 37 40 41 BIOS Setup 5 32 bus master 8 C CD RO 10 CD ROM 9 Conventions Used in this Guide xv CPU 5 16 22 24 27 28 CPU card 16 D DIMM 8 37 41 DMI 8 DRAM 8 E ECC 8 25 37 41 EISA 8 error 5 8 ECC 8 fatal error 5 F fan 27 fansink 27 firmware 30 Flash BIOS 8 floppy disk 9 floppy drive 8 10 16 format 41 front panel 9 11 22 G graphics adapter 8 H host IFM 31 humidity 3 I O Ports 12 keyboard port 4 printer port 40 video port 4 I O ports keyboard 13 mouse 13 parallel 12 serial 13 ID 32 IDE 17 InforManager 8 11 client software 8 K keyboard 2 4 45 keylock 11 13 L LCD 11 diagram 23 sleep mode 22 LCD ID number 32 LED 5 10 37 40 M memory 41 memory fault 12 microcontroller 22 mini DIN 13 monitor 2 5 45 mouse 44 Index IN 47 N N 1 8 P PCI 8 Pentium 8 peripherals 4 PIO Mode 17 power connectors 14 power supply 4 8 13 14 28 36 printer 40 problems 37 common problems 37 installation problems 41 printer problems 40 R RAIDCage 10 RAM 8 22 25 rear panel 13 redundant power 13 reset switch 9 Return Material Authorization RMA 3 36 S SCSI 8 9 10 serial port 13 Serial printers 40 SIMM 8 SMP 16 speaker 33 storage bays 10 quick hot swap 10 switch ECC reset 12 keyboard inhibit 10 power 10 power supply faul
31. ovements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design ColorBook CrystalScan Destination EZ Pad EZ Point Field Mouse Gateway 2000 HandBook Liberty TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and All the big trends start in South Dakota slogan GATEWAY and Gateway Solo are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR All Rights Reserved 9401 Jeronimo Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ALR The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions ALR may improve and or change products described in this publication at any
32. puter systems Program Viruses infect executable program files such as COM EXE OVL DRV SYS and BIN e Boot Viruses attach themselves to a Boot Record Master Boot FAT and Partition Table e Multipartite Viruses are both program and boot infectors How does a virus spread and contaminate There are many ways a virus can spread and infect your system However a virus is inactive until the infected program is executed or a boot record is read Thereafter the virus loads itself into system memory and begins to copy and spread itself Diskettes used in a contaminated system can get infected and in turn transfer the virus when used in another system A virus can also spread via programs downloaded from bulletin boards or the internet Remember that viruses cannot appear all by themselves They have to be written then spread through direct contact with executable programs or boot sectors What can users do to protect their systems Awareness is the key Users need to learn about the existence of viruses how they perpetuate and what to do to protect their systems by reducing the likelihood of virus contamination The following may help e Obtain an anti virus program and make it a habit to scan the system regularly These programs may be purchased from a local software store or obtained via shareware on the internet or on line service providers such as CompuServe Prodigy AOL DeltaNet etc e Make backup copies of all
33. stem Board The system board functions as the main interface between the processor memory and peripherals Below is an illustration of the system board 50 Pin SCSI Connector 68 Pin SCSI Connector Floppy Connector Primary IDE Connector Secondary IDE Connector SEH ES Fan Power Connector P Suppl Fan Power Connector sexe nas ai Be Bs Ups B ge ower Supply A Fault Reset Switch SERELSEEEELBEEE BESE RAID Cage InforManager Connector Right Cover Door Switch Left Cover Door Switch ECC Error Reset Switch bras VO Card Slot Speaker Connector Lia EEE EISA Slots Power On Masc E UAR 5 Server Management E Shared PCI EISA Slots Connector pas LED Display Connector LCD Display Connector Jl o InforManager Microcontroller Reset Connector In PCI Slots Fan Power Connector 7iiben CPU Speed IFM Heartbeat LED HH Jumpers ECC Error LED ENS n mm mb m E PCI 3 3 Volt Fan Power m JE BE E Connector Clear CMOS Jumper 1 i p T i C External Battery Connector Bus Clock E Speed Jumpers CMOS Battery L Fan Power L I Connector JP4 JP1 umm e ees Hengste t 2 P3 P15 P14 P13 P1 PZ P5 P9 P8 e pgmnna Jpppug gogga Epppp EDDDO gogoo oooga Es Es iss o Ee See Gesso Bonda cd Sasha 5 Volt
34. t reset switch 13 reset 10 system board 32 T temperature 3 22 27 IN 48 Gateway ALR 9000 User s Guide terminator card 16 touchscreen 22 V video cable 39 video card 39 voltage 28 voltage regulator module VRM 16 voltage selection switch 4 36
35. tegrated floppy drive controller supporting up to two floppy devices of 1 44 MB and 2 88 MB formats Power Supply Subsystem with three redundant hot pluggable N 1 power supply modules two 350 Watt power supplies plus one 350 Watt spare InforManager M with client software for continuous monitoring and reporting of system devices and environments Phoenix upgradable Flash BIOS supporting DMI 2 0 Front Panel Reset Switch Keyboard Inhibit Switch Internal 3 5 Incl Floppy Device Bay External 3 5 Inch NC uu m Floppy Device m ww Power On Off Bays 2 m el a Switch InforManager LCD Panel Upper Bezel Door Power LED HDD Activity LED SCSI CD ROM Drive Reserved 5 25 Inch Device Bays 11 Bezel Keylock RAlDCage 6D Lower Bezel Door Figure 2 Front Panel Reset S witch The system reset switch allows you to reset the system without having to power it off and then on again 3 5 inch Floppy Disk Drive The standard system is equipped with one half height 1 44 MB 3 5 inch floppy disk SCSI CD ROM Drive The system comes standard with one factory installed SCSI CD ROM drive Front Panel 9 Bezel Doors The top bezel door offers access to the Power Reset and Keyboard Inhibit switches as well as the 3 5 inch and the upper 5 25 inch drives The lower bezel door offers access to the lower 5 25 inch drives Storage Bays The system is equipped with fourteen storage bays which can support up t
36. time Due to continuing system improvements ALR is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the ALR web site at www alr com In no event will ALR be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development ALR reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research Inc All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Gateway ALR 9000 User s Guide Contents Important Safety Instructions eerte vii Regulatory Compliance Statements AA viii Computer Virus Notice ENEE X Prefa ostra M xiii About This Guide es ede eerte dieit xiv Conventions Used in this Guide AAA XV Caetlirig Started ood cie bees ee ease e nc 1 Before You Begin eee eet edidere 2 Assembling Your System EE 3 Inspecting the Contents seres 3 Connecting Peripherals d e tede ans 4 Powering Up the System esent 3 Syst m Features ceteri eret Odon 7 Basic Architecnire ET 8 Front EE 9 Reset Switch i
37. ven a final boot test prior to shipping Unfortunately today s technology makes the creation of newer viruses possible some of which can elude even the best scanners available Hence there is no absolute guarantee of virus immunity on any product If you believe you have received an infected product from us please contact Technical Support Our staff will assist you in correcting the problem immediately xi xii Gateway ALR 9000 User s Guide Preface Contents About This Guide 0 eoeeeeeeeeeeeeseeeeseeseessesereresress xiv Conventions Used in this Guide XV About This Guide This guide is designed to be a handy desktop reference for users of all levels It contains instructions to help the user unpack and set up the computer Basic information regarding system features as well as procedures on how to connect peripherals are also provided Chapter 1 Getting Started explains how to set up the system from assembling your system and identifying the proper connections to arranging your workspace Chapter 2 System Features covers information about the internal and external features as well as the system architecture and supported operating systems Chapter 3 InforManager LCD discusses the IFM display with details about the various menus and instructions on how to navigate through them Chapter 4 Troubleshooting provides reference material on troubleshooting your system Chapter5 M
38. volutions per minute RPM temperatures in degrees Fahrenheit F and voltages in Volts V 34 Gateway ALR 9000 User s Guide Troubleshooting Contents Handy Checklists eee 36 Looking Things Over ess 36 Verifying Your Configuration 36 Common Problems eee 37 Drive Problem 38 Monitor Problems eene 39 Printer Problems eene 40 Installation Droblems 41 Hr Important DO NOT under any circumstances return any equipment without first obtaining a Return Material Authorization RMA number from Technical Support Handy Checklists If your system does not operate correctly re read the instructions for the procedure s you have performed If an error occurs within an application consult the documentation supplied with the software If the suggestions in this section are not helpful try the Technical Support department The following checks should be performed in the event of a problem If these checks do not help solve the problem consult Technical Support Looking Things Over Sometimes the simplest things can cause trouble Before powering up the system perform the following checks 1 Is the power cord connected to the PC and an AC outlet 2 Isthe AC outlet supplying power 3 If a power strip is used is it switched on 4 Arethe voltage selection switches on the power supply set
39. y Monitors Activity Monitors CPU and disk drives Rear and Front Panel Monitors System Information For detailed information regarding the functions and usage of the InforManager LCD panel refer to Chapter 3 Front Panel 11 Rear Panel The rear panel of the system is equipped with I O Ports connectors and switches as illustrated and explained below Parallel Port Power Supply Fault ECC Reset Switch CURA Reset Switch M Port ouse To Z Fan Vent Keyboard Port 2 Chassis Keylock Serial Port 1 Serial Port 2 Cover Plate Expansion for optional 4th Slots 12 Power Supply Power ae SC E T AWG WM SF Fan Vents T o Power Supply LED oN BL onor Switch M NZ Pull out Handle AC In Power Keylock Connector B C In Power Connector A Figure 3 Rear Panel ECC Reset Switch This switch allows you to reset the system when a memory fault occurs Parallel Port Connect parallel devices such as parallel printers and scanners to this port 12 Gateway ALR 9000 User s Guide Mouse Port This port supports any mouse with a miniature circular DIN mini DIN connector Keyboard Port This port supports any keyboard with a miniature circular DIN mini DIN connector Serial Port 1 This is a high speed serial port which uses the First In First Out FIFO protocol If you have a serial mouse connect it to this port Other serial devices such as
40. ystem The Power LED is flashing ECC memory failure has occurred Press the Keyboard Inhibit Switch IN and then OUT NOTE If the Keyboard Inhibit Switch is already in locked posi tion IN you must first unlock it OUT and then lock it back IN to resetthe ECC memory status and the Power LED The Power LED continues to flash after ECC reset A DIMM was incorrectly installed A DIMM is not functioning properly Check the DIMM for proper installation Replace the faulty DIMM Common Problems 41 42 Gateway ALR 9000 User s Guide Maintenance Contents Cleaning the Mouse 44 Cleaning the Keyboard 45 45 Cleaning the Monitor Screen Cleaning the Mouse If the mouse pointer on the screen moves erratically when you move the mouse dirt is probably on the rollers inside the mouse In this case clean your mouse as follows Recommended Tools e cleaning cloth e adhesive tape e cotton swab e isopropyl alcohol CIOSS tip screwdriver 1 Shut down the system 2 Remove the bottom cover of the mouse Depending on the model you may need to first remove the screws that secure the cover Set aside screws 3 Remove the ball out of the ball socket 4 Use adhesive tape to pick up any dust or lint on the surface of the mouse ball 5 With a cleaning cloth wipe away dirt or lint inside t
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