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Dell 4700 Personal Computer User Manual

1. 54 Inside View of Your Computer 55 System BoardComponents 56 Memory 3 3 ida tk a ti e 57 DDR Memory Overview aaa a 57 Addressing Memory With 4 GB Configurations 58 Installing Memory o 58 Removing Memory 2 000525 5 0 60 Cards l i cto ec Shoe a Se oo Roe OS Mel b b Se BS 60 PELGAFASL xa cc MA oe eh dt ah ae oh ot ack bleed a 61 PCIExpr ess Gardsi 2 3 2 38 oo aa RO GIAN ee a 64 FrontPanel ooo A ae hee BS 69 Removing the FrontPanel 204 70 Removing the Front Panel Insert 00 71 Reattaching the FrontPanel 04 72 Contents 5 6 General Installation Guidelines 13 Connecting Drive Cables 13 Hard Drive 2000 a a A A A 14 Removing a Hard Drive 2 204 15 Installing a Hard Drive 71 AddingaSecondHardDrive 78 Floppy Drive 2 ee 81 Removing a Floppy Drive See 81 Installing a Floppy Drive 000 82 CD DVD Drive kk 83 Removing a CD DVD Drive 000 84 Installing a CD DVD Drive 85 Adding a Second CD or DVD Drive LL 85 Batte ocaso a os ENT a os ASA Gael 88 Replacing the Computer Cover 89 Appendix Spe ificatioiis 3 L merisea a a o ee BAS da 91 System Setup Bt O ter A A A Sn 95 DOVEIVIS WE ui od de ll Go dei 9
2. May not be present on all computers Removing and Installing Parts Removing the Front Panel Insert 1 Press in the two insert tabs tabs 2 Wi ii _ O 2 Push out the front panel insert Removing and Installing Parts 11 www dell com support dell com Reattaching the Front Panel 1 Reattach the front panel to the side hinges Kaz side hinges 3 ta panel 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices e Upto two hard drives e One optional floppy e Uptotwo CD or DVD drives 72 Removing and Installing Parts General Installation Guidelines Connect serial ATA hard drives to the system board connectors labeled SATA 0 or SATA 2 Connect CD DVD drives to the connector labeled PRI IDE When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is primary or the boot device drive 0 and the device attached to the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive
3. a Enter system setup see page 96 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 2 3 or 8 Follow the procedures in Before You Begin on page 47 If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Remove the securing screw from the card bracket Gently pull back the securing tab grasp the card by its top corners and then ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 105 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system Removing and Installing Parts 9
4. 50 Removing and Installing Parts Back View 22 Not present on 11 all computers 10 Removing and Installing Parts 51 www dell com support dell com parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 37 mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector surround connector Use the black surround connector to attach multichannel capable speakers On computers with a sound card use the connector on the card line in connector network adapter connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephon
5. Turn off your computer see page 47 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 54 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front and Back View of the Computer Front View 6 5 On computers with an optional floppy drive Removing and Installing Parts 49 www dell com support dell com 1 CD or DVD drive The drive activity light is on when the computer reads data from the CD or DVD activity light drive 2 CD or DVD drive eject Press to eject a disc from the CD or DVD drive button 3 floppy drive eject button Press to eject a floppy disk from the floppy drive On computers with an optional floppy drive 4 hard drive activity light The light is on when the compute
6. 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 27 www dell com support dell com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see
7. Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004719 0825 338 339 01559471 00 01559471 00 01559471 01 110 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Countiv Code 30 Website support eu
8. removing hard drive 75 second CD DVD drive 85 second hard drive 78 serial ATA 74 DVD drive problems 22 DVDs copying 17 DVI connector 52 E e mail problems 23 End User License Agreement 9 ergonomics information 9 error messages 24 diagnostic lights 37 124 Index F Finding Information 9 floppy drive activity light 50 eject button 50 installing 82 removing 81 front panel 69 insert 71 removing 70 hard drive activity light 50 installing 77 installing second 78 problems 23 removing 75 Hardware Troubleshooter 46 headphone connector 50 Help and Support Center 10 help file Dell Dimension Help 9 Windows Help and Support Center 10 Hyper Threading 19 l IEEE 1394 problems 25 installing parts before you begin 47 recommended tools 47 turning off your computer 47 internet connection about 16 connection options 16 connection setting up 16 problems 23 K keyboard connector 53 problems 26 L labels Microsoft Windows 10 Service Tag 10 50 lights back of computer 37 CD DVD drive activity 50 diagnostic 37 52 floppy drive activity 50 hard drive activity 50 power 50 memory 4 GB configurations 58 DDR2 overview 57 installation guidelines 57 installing 58 memory continued problems 28 removing 60 type supported 57 messages error 24 microphone connector 52 53 Microsoft Windows label 10 mo
9. support dell com 22 TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See the Dell Dimension Help file To access help files see page 9 CHECK THE CABLE CONNECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page 46 RUN THE DELL DIAGNOSTICS See page 40 CD and DVD drive problems Es NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD Es NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 33 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc See the Dell Dimension Help file see page 9 or search for the keyword standb
10. 4 pin connector Appendix 93 www dell com support dell com 94 Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 30 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the back panel See Diagnostic Lights on page 37 CR3J1 on the system board Power DC power supply Wattage Heat dissipation Voltage see the safety instructions located in the Product Information Guide for important voltage setting 305 W 434 6 BTU hr 90 to 135 V and 180 to 265 V at 50 60 Hz information Backup battery 3 V CR2032 lithium coin cell Physical Height 36 8 cm 14 5 inches Width 18 4 cm 7 25 inches Depth 42 6 cm 16 75 inches Weight 10 4 kg 23 Ibs Appendix Environmental Temperature Operating Storage Relative h
11. 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 Appendix 117 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron toll free 1800 394 7430 Technical Support Optiplex Latitude and Precision toll free 1800 394 7488 Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7478 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Servi
12. DVI Connector 1 Follow the procedures in Before You Begin on page 47 2 Connect the VGA connector on the monitor to the VGA blue connector on the back of the computer 3 Connect the DVI connector on the other monitor to the DVI white connector on the back of the computer Connecting a Television Es NOTE To connect a television to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer Follow the procedures in Before You Begin on page 47 Connect one end of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your television Connect the VGA or DVI monitor as described on page 14 Bb U N EF Setting Up and Using Your Computer Changing the Display Settings 1 After you connect the monitor s or television turn on the computer The Microsoft Windows desktop displays on the primary monitor 2 Enable clone mode or extended desktop mode in the display settings In clone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click Us
13. If you removed a sound card a Enter system setup see page 96 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 10 If you removed an add in network connector a Enter system setup see page 96 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the computer back panel 11 Install any drivers required for the card as described in the card documentation Front Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing and Installing Parts 69 www dell com support dell com 70 Removing the Front Panel 1 Follow the procedures in Before You Begin on page 47 2 Remove the computer cover see page 54 3 Release and remove the front panel a If your computer has a release lever push the release lever to release the top tab b Reach inside the computer and push the top and bottom tab towards you to release them c Rotate the front panel to separate it from the side hinges side hinges IA Y a front panel ey p top tab ZT AR release lever 9 EA va J tab B I N
14. U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 112 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Cou
15. a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 33 www dell com support dell com RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See page 43 RUN THE HARDWARE TROUBLESHOOTER See page 46 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 49 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CONNECT THE MONITOR TO THE CORRECT VIDEO CONNECTOR Ifthe integrated video connector on your computer is covered by a cap do not remove the cap to connect the monitor or the monitor will not function Connect your monitor to the video connector on the graphics card CHECK THE MONITOR CABLE CONNECTION e Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swa
16. com support dell com 90 Removing and Installing Parts Appendix Specifications Processor Processor type Level 1 L1 cache Level 2 L2 cache Memory Intel Pentium 4 with HT Technology NOTE Not all Pentium 4 processors support Hyper Threading technology 16 KB 1 MB displayed in system setup pipelined burst eight way set associative write back SRAM Type Memory connectors Memory capacities Minimum memory Maximum memory 400 and 533 MHz PC2 3200 DDR2 unbuffered SDRAM non ECC four 128 256 512 or 1 GB non ECC 128 MB NOTE Up to 128 MB of system memory may be allocated to support graphics depending on system memory size and other factors 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 58 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Intel 915G Express DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb Appendix 91 www dell com support dell com Computer Information continued NIC System Clock integrated network interface capable of 10 100 communication 800 MHz data rate Video Type integrated or PCI Express Audio Type ADI 1980 AC97 Codec Expansion Bus Bus type Bus speed PCI connectors connector size connector data width maximum PCI Express connector connector size connector data width
17. for desktop and portable computers Technical Support for servers and storage Home and Small Business Government and Business 0800 443 563 0800 505 098 0800 446 255 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support
18. if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see page 57 e Reseat the memory modules to ensure that your computer is successfully communicating with the memory see page 57 Run the Dell Diagnostics see page 40 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see page 57 to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see page 57 e Your Dell Dimension computer supports DDR2 memory For additional information on the type of memory supported by your computer see Memory on page 91 Run the Dell Diagnostics see page 40 28 Solving Problems Mouse Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See the Dell Dimension Help file for instructions on cleaning the mouse To access the help file see page 9 CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 47 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPU
19. in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD Solving Problems NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NoT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 105 IEEE 1394 Device Problems fi CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located in
20. long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again Appendix The Boot Device Menu appears listing all available boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt Es NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see page 96 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices Es NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 47 CLR CMOS page 102 Appendix 101 www dell com support dell com 102
21. maximum PCI Express connector connector size connector data width maximum Appendix PCI 2 2 PCI Express xl and PCI Express x16 PCI 33 MHz PCI Express xl slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s two 120 pins 32 bits one PCI Express x1 36 pins 1 PCI Express lane one PCI Express x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible one 3 5 inch drive bay two 5 25 inch drive bays Serial ATA drives floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive two bays for l inch high hard drives Connectors External connectors Serial Parallel Video Network adapter PS 2 keyboard and mouse USB Audio System board connectors Primary IDE drive Serial ATA Floppy drive CD Audio Fan PCI 2 2 PCI Express x1 PCI Express x16 Telephony TAPI 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ45 connector 6 pin mini DIN two front panel and six back panel USB 2 0 compliant connectors five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel one front panel connector for headphones 40 pin connector on PCI local bus two 7 pin connectors 34 pin connector 4 pin connector 5 pin connector 120 pin connector 36 pin connector 164 pin connector
22. or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information CPU Info Memory Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restartthe computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Drives 0 through 3 Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the SATA or PRI IDE connectors on the system board and lists the capacity for hard drives Drive Controller Sets the SATA controller operating mode Use the Normal option ATA native mode Use the Compatible option for SATA PATA combination mode Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w
23. test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 105 Es NOTE The Service Tag for your computer is located atthe top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Advanced Troubleshooting 41 www dell com support dell com 42 Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and var
24. use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Advanced Troubleshooting Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoratio
25. with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place Removing and Installing Parts battery socket 4 NA tab NG 6 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Enter system setup see page 96 and restore the settings you recorded in step 1 Properly dispose of the old battery see the Battery Disposal section of your Product Information Guide Replacing the Computer Cover ji CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Place the cover on the computer 4 Slide the cover towards the front of the computer until it fits completely into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 89 www dell
26. your computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system Removing and Installing Parts 63 www dell com support dell com 64 8 If you removed a sound card a Enter system setup see page 96 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 9 If you removed an add in network connector a Enter system setup see page 96 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the computer back panel PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card PCI Express x16 card PCI Express JA card PCI Express x1 card slot DA If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a PCI Express card see Removing a PCI Express Card on page 68 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card on page 61 Removing and Installing Parts Installing a PCI Express Card 1 Fo
27. 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Follow the procedures in Before You Begin on page 47 3 Remove the computer cover see page 54 Removing and Installing Parts Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board data cable power cable A y 2 Remove the hard drive bracket from the computer a Remove the bracket securing screws for the hard drive b Remove the bracket for the hard drive from the computer Removing and Installing Parts 75 www dell com support dell com hard drive bracket securing screw hard drive securing screws 3 drive bracket bracket securing screw 3 If you are replacing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket 76 Removing and Installing Parts small bracket fl tabs 2 drive securing screws 3 Installing a Hard Drive 1 2 3 4 Unpack the replacement hard drive and prepare it for installation Check the documentation for the drive to verify that it is configured for your computer Remove the hard drive bracket see page 75 Attach the hard drive to the hard drive bracket a Place the small bracket tabs into the drive securing screw holes on one side of the driv
28. 2 Locate the 3 pin password jumper PSWD on thesystem board see page 56 and attach the jumper plug to pins 2 and 3 to clear the password Es NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover see page 89 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see page 47 Turn off the monitor and disconnect it from the electrical outlet oa Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover see page 54 9 Locate the 3 pin password jumper on the system board see page 56 and attach the jumper to pins and 2 to reenable the password feature 10 Replace the computer cover see page 89 O NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 47 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper CLR CMOS on the system board see page 56 b Remove the jumper plug from pins and 2
29. 5 Entering System Setup 00000 96 System Setup Options 2 2 o 97 Boot Sequence dd tri ek YN Bee cd de 100 Clearing Forgotten Passwords 2 2 101 Clearing CMOS Settings 2 2 2 2 2 en 102 Dell Technical Support Policy U S Only 103 Definition of Dell Installed Software and Peripherals 103 Definition of Third Party Software and Peripherals 103 Contents FCC Notices U S Only 103 Clas SALE Lat e ASE A O 104 Clas Ba ise Sate Me e aa a 104 FCC Identification Information 2 2 a 105 Contacting Dell 105 DAEX A AT a A A A 123 Contents 7 8 Contents Finding Information What Are You Looking For Find it Here e How to access tutorials and other how to information e How to get a copy of my invoice e How to extend my warranty e How to access Dell Support on my Microsoft Windows desktop U S only Additional documentation tools troubleshooting information and links to online support resources Dell Solution Center On your Windows desktop Warranty information e Safety instructions Regulatory information e Ergonomics information End User License Agreement Dell Product Information Guide mr a Lo e How to set up my computer Setup Diagram Tips on using Microsoft Windows How to play CDs and DVDs e How to use standby mode and h
30. All Programs gt Sonic gt RecordNow and then click RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD or DVD you want to copy Click Exact Copy To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs including high speed CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Your DVD writable drive can write to four different types of recording media CD Rs CD RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to wri
31. Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers e How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen 10 Finding Information Setting Up and Using Your Computer Setting Up a Printer Q NOTICE Complete the operating svstem setup before vou connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer Es NOTE You can connect USB devices while the co
32. Dell Dimension 4700 Series Service Tag a CD or DVD drive activity light floppy drive light CD or DVD eject button power light _ aan power button hard drive activity light gt DS headphones USB 2 0 connectors 2 XOn computers with a floppy drive floppy drive eject button power connector parallel connector voltage selection switch Pe i diagnostic lights 4 serial come JE E mouse connector integrated VGA video connector keyboard connector center LFE me line out caco microphone connector USB 2 0 connectors 6 surround connector line in connector network adapter connector PCI card 2 PCI Express x1 card 1 PCI Express x16 card 1 slots VGA video connector TV OUT connector l Not present on optional sound card connector all computers DVI video connector www dell com support dell com Notes Notices and Cautions Es NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem ji CAUTION A CAUTION indicates a potential for propertv damage personal injurv or death Abbreviations and Acronvms For a complete list of abbreviations and acronyms see the Dell Dimension Help file To access the help file see page 9 If you purchased a Dell n Series computer any refe
33. Fax Switchboard 02 02 02 02 02 2186 27 27 2186 27 28 2186 27 11 2186 27 14 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care
34. J8B1 56 Removing and Installing Parts Memory You can increase your computer memory by installing memory modules on the system board Your Dell Dimension computer supports DDR2 memory For additional information on the type of memory supported by your computer see Memory on page 91 DDR Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the upper right corner of the module to determine the module s capacity 256MB 2R XX XXX Es NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A memory module installed in connector DIMM connector 1 or A pair of matched memory modules installed in DIMM connectors and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC memory modules e If you install mixed pairs of DDR2 400 and 533 MHz the modules function at the slowest speed installed Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Removing and Installing Parts 57 www dell com support d
35. PXE setting is active available only for the future boot process the computer prompts the user to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Audio Controller USB Enables or disables the onboard audio controller Set to On default so that USB devices will be detected and supported in the operating system The No Boot option restricts external access to drive data Use this option to prohibit users from booting the computer using an external USB device Appendix 97 www dell com support dell com Mouse Port Enables or disables the onboard PS 2 compatible mouse controller LPT Port Mode Identifies and defines the parallel port settings You can set the parallel port to Off AT PS 2 EPP or ECP LTP Port Address LPT Port DMA Identifies the address for the parallel port Identifies and defines the parallel port DMA settings You can set the parallel port DMA to Off DMA1 or DMA3 Serial Port 1 Video Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COMI or COM3 Primarv Video This setting specifies which video controller is primary whe
36. Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 0134 4 373 185 0870 906 0010 01344 373 193 01344 373 199 0134 4373 194 0870 907 4000 0134 H4 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Custom
37. TER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 43 RUN THE HARDWARE TROUBLESHOOTER See page 46 Solving Problems 29 www dell com support dell com 30 Network Problems ji CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Connectors on page 93 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your
38. TICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When you unpack the drive do not set it on a hard surface which may damage the drive Instead set the drive on a soft surface such as a foam pad that will sufficiently cushion it 7 Install the additional hard drive a Place the two bracket tabs into the drive slots inside the computer s front panel b Swing the bracket forward so that it is flush with the computer s front panel c Replace the bracket securing screws Removing and Installing Parts 79 www dell com support dell com additional hard drive drive slots 2 front computer frame bracket securing screw Pe bracket securing screw 8 Reinstall the existing hard drive into the computer in front of the additional drive see page 77 9 Connect a power cable to the drive 10 Connect the data cable to the drive and to the system board see page 56 11 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on 13 See the documentation that came with the drive for instructions on installing any software required for drive operation Removing and Installing Parts Floppy Drive CAUTION Before you begin any of the pro
39. and to the system board Some drives may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors Serial ATA Connector interface cable ete K VG 4 t interface GG Most interface connectors are keved for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector When connecting an IDE cable ensure you align the colored stripe with the pin connector When disconnecting an IDE cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA cable hold the cable by the connector at each end Es NOTE The system board serial ATA connector may have an attached cover or shroud Removing and Installing Parts 73 www dell com support dell com 74 Power Cable Connector power input mn A JIL G ra GA PN power cable Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it
40. anual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Appendix FCC Identification Information The following information is provided on the device or devices covered in this
41. are connecting two monitors that have VGA connectors you must have the optional DVI adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a television you may connect only one monitor VGA or DVI in addition to the television If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a television Connecting Two Monitors With VGA Connectors 1 Follow the procedures in Before You Begin on page 47 Es NOTE If your computer has integrated video do not connect either monitor to the integrated video connector If the integrated video connector is covered by a cap do not remove the cap to connect the monitor The monitor will not function Setting Up and Using Your Computer 13 www dell com support dell com 14 2 Connect one of the monitors to the VGA blue connector on the back of the computer 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI white connector on the back of the computer optional DVI adapter era Q S N DVI white connector TV OUT connector VGA blue connector Connecting One Monitor With a VGA connector and One Monitor With a
42. ave an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e Ifyou have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup Es NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 23 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Copying CDs and DVDs Es NOTE Ensure that you follow all copyright laws when you c
43. c Place the jumper plug on pins 2 and 3 and wait approximately 5 seconds d Replace the jumper plug on pins l and 2 3 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Appendix Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the c
44. ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free toll free toll free toll free toll free toll free toll free 1 800 247 9362 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 387 5757 1 800 387 5752 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Appendix 107 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Advocacy Customer Advocacy Fax Home a
45. cated in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 96 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 47 3 Locate the battery socket see System Board Components on page 56 O NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or
46. ce 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell Country Code 34 Home and Small Business City Code 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 118 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Cus
47. cedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Release and remove the front panel see page 70 Es NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 82 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 56 power cable data cable 2 Remove the floppy drive bracket from the computer a Remove the bracket securing screw for the floppy drive b Remove the bracket for the floppy drive from the computer Removing and Installing Parts 81 www dell com support dell com securing screws Q Ne a top bracket screw drive bracket floppy drive 3 Remove the floppy drive from the bracket a Remove all four drive securing screws two on each side b Remove the floppy drive from the bracket Installing a Floppy Drive 1 Remove the floppy drive bracket from the computer see page 81 2 Ifyou are replacing a floppy drive remove the drive from the bracket see page 82 3 Attach the floppy drive bracket to the floppy drive a Align the screw holes on the drive with the screw holes on the bracket b Insert and tighten all four drive securing screws two o
48. cess Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax toll free toll free toll free toll free toll free toll free toll free toll free 1 300 65 55 33 1 800 633 559 1 800 060 889 1 800 505 095 1 800 733 3114 1 800 819 339 1 800 808 385 1 800 808 312 1 800 8 18 341 Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Tech
49. check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide O NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 47 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing and Installing Parts Your Dell computer provides the following slots for PC and PCI Express cards e Two PCI card slots e One PCI Express x16 card slot e One PCI Express xl card slot PCI Cards If you are installing or replacing a card follow the procedures in the next sect
50. cklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet Es NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup Setting Up and Using Your Computer If you do not h
51. click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 35 Wos jjop dsoddns WO9 jjapP MMM Solving Problems 36 Advanced Troubleshooting Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled A B C and D on the back panel see page 51 The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working OOOO condition ora possible pre BIOS failure electrical outlet and press the power EGO has occurred button Q yellow green O off Advanced Troubleshooting 937 www dell com support dell com Light Pattern Problem Description Suggested Resolution Memory modules are detected but a memory failure has occurred A B C D If you have one memory module installed reinstall it see page 57 and restart the computer If you have two or more memory modules installed remove the modules reinstall
52. de View of Your Computer fy CAUTION Before you begin any of the procedures in this section see the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover release lever CD or DVD drive floppy drive ES ATT TT hard drive power supply system board May not be present on all computers Removing and Installing Parts 55 www dell com support dell com System Board Components floppy drive IDE drive clear CMOS control panel main power connector connector jumper connector J7J2 connector FLOPPY PRI IDE CLR CMOS password jumper J3J1 J4J1 J6J1 48J3 gt PSWRD J812 SATA connectors 2 standby power Ai SATA 0 SATA 2 light CR3J1 C J9H2 J9J2 memory mide l ee connectors 1 2 3 4 E 1 2 3 4 En front panel 1 0 fan conneet r connector J9G2 CPU FAN o PCI Express x16 EN IE ae card connector E d J6C1 propesor and mi old BT8F1 heat sink j e mo I LI i IF interna speaker telephony procgssonpOwET connector J9D1 connector J5B1 UN front panel audio Bn a connector J9C2 CD audio e connector J9D1 PCI Express x1 card back of computer connector J9C1 PCI card slots 2 PCI SLOT 1 PCI SLOT 2 J7B1
53. dem connector 53 problems 23 monitor blank 34 clone mode 15 connect DVI 13 14 connect TV 13 14 connect two 13 14 connect VGA 13 14 display settings 15 extended desktop mode 15 hard to read 35 problems 34 motherboard See system board mouse connector 52 problems 29 network connector 52 Network Setup Wizard 16 problems 30 setting up 15 Network Setup Wizard 16 0 operating system reinstalling Windows XP 43 P password clearing 101 jumper 101 PCI cards installing 61 removing 63 PCI Express cards installing 65 removing 68 power button 50 connector 53 light 50 problems 30 power light conditions 30 printer cable 11 connecting 11 parallel 12 problems 31 setting up 11 USB 11 problems battery 21 blue screen 27 CD drive 22 problems continued CD RW drive 22 computer crashes 26 27 computer stops responding 26 diagnostic lights 37 drives 21 DVD drive 22 e mail 23 error messages 24 general 26 hard drive 23 IEEE 1394 25 internet 23 keyboard 26 memory 28 modem 23 monitor is blank 34 monitor is hard to read 35 network 30 power 30 power light conditions 30 printer 31 program crashes 27 program stops responding 27 programs and Windows compatibility 27 restore to previous state 43 scanner 32 screen is blank 34 screen is hard to read 35 software 27 28 sound and speakers 33 t
54. document in compliance with FCC regulations Model number DMC Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 003 1 Antigua and Barbuda General Support 1 800 805 5924 Appendix 105 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Tol l Free Numbers Argentina Buenos Aires International Ac
55. e b Gently swing the drive toward the bracket and align the three screw holes on the other side of the drive with the screen holes on the bracket c Attach the hard drive bracket to the hard drive d Insert and tighten all three drive securing screws Install the hard drive a Place the two bracket tabs into the drive slots inside the bracket for the additional hard drive b Swing the bracket forward so that it is flush with the bracket for the additional hard drive c Replace the bracket securing screws Connect a power cable to the drive Connect the data cable to the drive and to the system board see page 56 Close the computer cover see page 89 Removing and Installing Parts 77 www dell com support dell com 78 O NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 If the drive you just installed is the primary drive insert a bootable floppy disk into drive A 11 Tum on the computer 12 Enter system setup see page 96 and update the appropriate Drive option 13 Exit system setup and restart the computer 14 Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructio
56. e cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation cover latch Releases the cover from the computer See Removing the Computer Cover on page 54 DVI video connector If your monitor has a DVI connector plug it into the DVI connector on the computer If your monitor has a VGA connector plug it into the VGA connector on the computer card slots Access connectors for any installed PCI cards two slots and PC I Express cards one x16 slot and one x slot 10 optional sound card connectors e Line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR e Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program e Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers e Surround connector Use the black surround connector to attach multichannel capable speakers e Center Low Frequency Effects LFE connector Use the yellow center LFE connector to attach your subwoofer 52 Removing and Installing Parts 11 modem c
57. e page 51 is set to match the AC power at your location if applicable e Ensure that the processor power cable see page 56 is securely connected to the system board IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see page 57 e Remove and then reinstall any cards see page 60 e Remove and then reinstall the graphics card if applicable see page 60 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 31 www dell com support dell com CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer see page 11 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device s
58. e search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer e You have read the safety information in your Dell Product Information Guide component can be replaced by performing the removal procedure in reverse order e A p t l placed by perf g tl Ip d d Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when y
59. ell com 58 SS Ps matched pair of memory modules in 4 DIMM connectors 1 and 2 white securing clips matched pair of memory modules in DIMM connectors 3 and 4 black securing clips Es NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from y
60. ent screws others come with four You only need two alignment screws for this procedure 3 Gently slide the drive into place in the drive bay securing screw o A e _ extra alignment screws 2 or 4 alignment screws 2 4 After the drive is in place apply pressure to ensure that the drive is fully seated 5 Use the securing screw that came with the drive to attach the drive to the computer 86 Removing and Installing Parts NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power cable to the system board see page 56 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive power cable first CD DVD connector primary drive second CD DVD connector secondary drive 8 Reattach the front panel see page 72 9 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on 11 See the documentation that came with the drive for instructions on installing any software required for drive operation Removing and Installing Parts 87 www dell com support dell com Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions lo
61. er and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter Es NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device network adapter connector k network adapter connector on computer Gs lt network device network cable Setting Up and Using YourComputer 15 www dell com support dell com 16 Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 Es NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 4 Complete the che
62. ers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support l 877 673 3355 Venezuela General Support 8001 3605 Appendix 121 woo jap yioddns WO97JJIaP MMM Appendix 122 Index A audio See sound battery problems 21 replacing 88 bios 95 boot sequence 100 changing 100 101 option settings 100 booting to a USB device 100 c cards installing PCI 61 installing PCI Express 65 PCI 61 PCI Express 64 PCI Express s
63. f the problem persists contact Dell see page 105 eeoo ABCD A possible expansion card failure has occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 60 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 46 4 If the problem persists contact Dell see page 105 Q vellow green O off Advanced Troubleshooting 39 www dell com support dell com 40 Light Pattern Problem Description Suggested Resolution Another failure has occurred e Ensure that the cables are properly eooo connected to the system board from the hard drive CD drive and DVD A BC D drive see page 56 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 95 to make sure that the boot sequence is correct for the devices installed on your computer e If the problem persists contact Dell see page 105 The co
64. ibernate mode How to change my display resolution e How to clean my computer The Dell Dimension Help file 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Dimension Help Finding Information 9 www dell com support dell com What Are You Looking For Find it Here e Service Tag and Express Service Code e Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to CE identify your computer dems ee when you use E support dell com or ATT contact technical a E support Enter the Express Service Code to direct your call when contacting technical support The Express Service Code is not available in all countries e Latest drivers for mv computer e Answers to technical service and support questions e Online discussions with other users and technical support e Documentation for mv computer Dell Support Website support dell com NOTE Select vour region to view the appropriate support site The Dell Support website provides several online tools including e Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care
65. ing Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard o Connecting to the Internet Setting Up Your Internet Connection Copying CDs and DVDs LL HowtoCopyaCDorDVD Using Blank CD RsandCD RWs 2 Helpful Tips id 3 8 iw bes Para we ere ee Bee el Be ees Hyper Threading 2 2 2 2 20 20 002 0004 Solving Problems Troubleshooting Tips 2 022000 Battery Problems Se ee ee da Contents 3 4 Drive Problems 21 CDandDVDdriveproblems 22 Hard drive problems 2 022000 23 E Mail Modem and Internet Problems 23 Error Messages co ia ie ia en Ee SA Se 24 IEEE 1394 Device Problems 2 2 2 25 Keyboard Problems 2 2 2 2 20000 0004 26 Lockups and Software Problems 2 2 2 26 The computer doesnotstartup 26 The computer stopsresponding 0 26 A program stops responding 27 A program crashes repeatedly 27 A program is designed for an earlier Windows operating system 27 Asolidbluescreenappears 04 4 27 Other software problems 0 28 Memory Problems 000000 28 Mou
66. ion If you are removing but not replacing a card see Removing a PCI Card on page 63 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 65 Installing a PCI Card 1 Follow the procedures in Before You Begin on page 47 2 Unscrew and remove the filler bracket for the card slot you want to use securing screw a filler mei Removing and Installing Parts 61 www dell com support dell com 62 fy CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 3 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated card card cutout 7 card connector ES on system board l U Ca f crossbar Ensure that the card is fullv seated and that its bracket is within the card slot not fullv seated card bracket within slot a SM caught outside of slot Removing and Installing Parts 8 Secure the card bracket with the screw you removed in step 2 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Do no
67. ious internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the Sys
68. l free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Technical Support PowerEdge and PowerVault Customer Service Transaction Sales Co
69. llow the procedures in Before You Begin on page 47 2 If you are installing a new card unscrew and remove the filler bracket to create a card slot opening Then continue with step D securing iw E filler me 3 Ifyou are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull the securing tab grasp the card by its top corners and then ease it out of its connector Removing and Installing Parts 65 www dell com support dell com top of retention mechanism tab x16 card securing tab x1 card edge connector Ka connector See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for vour computer 4 Prepare the card for installation iy CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 66 Removing and Installing Parts 5 Ifyou are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 6 Place the card in the connect
70. lots 52 PCI slots 52 removing PCI 63 removing PCI Express 68 slots 52 60 types supported 60 CD DVD drive activity light 50 eject button 50 installing 85 CD DVD drive continued installing second 85 problems 22 removing 84 CD RW drive problems 22 CDs copying 17 Check Disk 23 computer components inside 55 crashes 26 27 inside view 55 restore to previous state 43 stops responding 26 connectors center LFE 52 53 DVI 52 headphone 50 keyboard 53 line in 52 line out 52 53 microphone 52 53 modem 53 mouse 52 network adapter 52 parallel 52 power 53 serial 53 sound 52 53 surround 52 TV OUT 53 connectors continued USB 50 53 video 52 53 copying CDs and DVDs 17 cover cover latch 52 removing 54 replacing 89 Dell contacting 105 Dell Dimension Help file 9 Dell Solution Center 9 support site 10 Dell support policy 103 diagnostic lights 37 diagnostics lights 37 52 display See monitor documentation Dell Dimension Help file 9 Dell Solution Center 9 End User License Agreement 9 ergonomics 9 Finding Information 9 online 10 Product Information Guide 9 regulatory 9 safety 9 Index 123 documentation continued Setup Diagram 9 warranty 9 drivers 42 about 42 identifying 42 drives hard drive 74 installing CD DVD 85 installing floppy 82 installing hard drive 77 problems 21 removing CD DVD 84 removing floppy 81
71. mputer is in a normal operating None condition after POST ABCD O yellow e green O off Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 21 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers 1 Tur on or restart your computer 2 When the DELL logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt Advanced Troubleshooting 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 41 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This
72. mputer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Setting Up and Using Your Computer 11 www dell com support dell com 12 USB connector on computer USB connector on printer USB printer a cable Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 47 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches Setting Up and Using Your Computer parallel connector on computer connector on printer SES clips 2 Ya N notches 2 ki Oe paz parallel printer cable 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Connecting Two Monitors fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you
73. mputer starts is no longer available Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or weekdays every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode Remote Wake Up When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the computer can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode Maintenance The options are SI a suspend state
74. multaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 2 3 Click the Start button right click My Computer and then click Properties Click Hardware and click Device Manager In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 96 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Setting Up and Using Your Computer 19 www dell com support dell com 20 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensu
75. n each side 4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position Es NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay When the floppy drive bracket is properly mounted it remains in place without support Secure the floppy drive bracket with the top bracket screw that came with your drive Reattach the front panel see page 72 82 Removing and Installing Parts 7 Connect the data cable to the back of the drive and to the floppy drive connector on the system board see page 56 power cable data cable NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 8 Reattach the front panel see page 72 9 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see page 96 and update the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics see page 40 CD DVD Drive A CAUTION Before you begin an
76. n is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore 4 Onthe next screen click Confirm The restore process takes approximately 6 10 minu
77. n two video controllers are present on the computer Video Memory Size Sets the amount of system memory to be reserved for the onboard video controller Performance Hyperthreading If your computer s processor supports Hyper Threading this options appears in the Options List Performance e Bypass Your computer does not test or change the current acoustics mode setting Quiet default The hard drive operates at its most quiet setting e Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance may not be affected NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status Appendix This option locks the system password field with the setup password When the field is locked the option to disable password security by pressing lt Ctrl gt lt Enter gt when the co
78. nd Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to 818 1350 l free 800 858 2969 l free 800 858 0950 l free 800 858 0960 l free 800 858 2920 l free 800 858 2060 592 818 1308 l free 800 858 2222 l free 800 858 2557 l free 800 858 2055 l free 800 858 2628 l free 800 858 2999 l free 800 858 2955 l free 800 858 2020 l free 800 858 2669 free 800 858 2572 free 800 858 2355 ree 800 858 2811 free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 108 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Technical Support Fax Customer Care Customer Care
79. ners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers Es NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as
80. network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 46 Power Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 37 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 56 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch se
81. nical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 106 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French Speaking Customers support euro dell com be fr emaildell City Code 2 Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell
82. ns 15 Test the hard drive by running the Dell Diagnostics see page 40 16 If the drive you just installed is the primary drive install your operating system on the hard drive Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin on page 47 3 Remove the computer cover see page 54 4 Remove the existing hard drive see page 75 5 Remove the additional hard drive bracket from the computer a Remove the bracket securing screws for the additional drive b Remove the bracket for the additional drive from the computer Removing and Installing Parts 6 If you are replacing the additional hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket drive slots 2 bracket tabs 2 l E front computer frame A se l bracket securing screw tas FIA drive bracket bracket securing screw NO
83. ntry Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 114 Appendix Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 tol
84. ny of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 37 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer 26 Solving Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly Es NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard
85. omputer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to
86. one module see page 57 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 57 If the problem persists contact Dell see page 105 A possible graphics card failure has ABCD If the computer has a graphics card remove the card reinstall it see page 60 and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell see page 105 A possible floppy or hard drive failure o e o has occurred A BC D 0006 A possible USB failure has occurred A B C D Reseat all power and data cables and restart the computer Reinstall all USB devices check cable connections and then restart the computer Q vellow e green O off Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution eceo ABCD Memory modules are detected but a memory configuration or compatibility error exists e Ensure that no special memory module memory connector placement requirements exist see page 57 e Verify that the memory modules that you are installing are compatible with your computer see page 57 e I
87. onnector Optional If you have a modem connect a telephone cable to either of the modem connectors Do not connect the telephone cable to the network connector NOTE Not all modems have two connectors 12 TV OUT connector Connects your computer to a TV For more information see Connecting Two Monitors see page 13 Available on computers with a graphics card 13 VGA video connector Plug the cable from your monitor into the blue connector Available on computers with a graphics card 14 USB 2 0 connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices 15 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 16 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 17 center Low Frequency Use the yellow center LFE connector to attach your subwoofer Effects LFE connector Op computers with a sound card use the connector on the card 18 keyboard connector If you have a standard keyboard
88. oppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu Es NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive Es NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 95 If you are booting to a USB device connect the USB device to a USB connector see page 56 2 Turn on or restart your computer 3 WhenF2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too
89. or and press down firmly Ensure that the card is fully seated and that the bracket is within the card slot not fully seated card bracket within slot a caught outside of slot 7 Ifyou replaced a card that was already installed in the computer and you removed the top of the retention mechanism you may reinstall the top 8 Secure the card bracket with the screw you removed in step 2 NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 10 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Removing and Installing Parts 67 www dell com support dell com 68 ll 12 13 If vou installed a sound card a Enter system setup see page 96 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you installed an add in network adapter and want to disable the integrated network adapter
90. ou shut down your operating system press and hold the power button for seconds Removing and Installing Parts 47 www dell com support dell com 48 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A o O gt CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer
91. our body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 47 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Removing and Installing Parts 3 Press out the securing clip at each end of the memory module connector e memory connector closest to processor Si CE a N SIoOoO CA Lal securing clips 2 a i AN connector 4 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts i A crossbar be NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module Removing and Installing Parts 59 www dell com support dell com 60 6 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Right click the My Computer icon and click Properties Click the General tab 10 To verify that the memory is installed correctly
92. p the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse 34 Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See page 37 RUN THE DELL DIAGNOSTICS See page 40 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button
93. plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 19 integrated video If this connector has a protective cap over it then your computer has the optional connector video card installed If this connector does not have a protective cap over it plug the cable from your monitor into the blue connector 20 serial connector Connect a serial device such as a handheld device to the serial port 21 voltage selection switch See the safety instructions located in the Product Information Guide for more may not be available on information all computers 22 power connector Insert the power cable Removing and Installing Parts 53 www dell com support dell com 54 Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Follow the procedures in Before You Begin on page 47 Lay your computer on its side with the computer cover facing up If your computer cover has a cover latch slide and hold the cover latch A U N EF Grip the indents on the computer cover and slide the computer cover toward the back of the computer eee ee cover back of computer 5 Place the computer cover on a level surface Removing and Installing Parts Insi
94. r reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating 5 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 6 USB2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup on page 95 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 power light The power light illuminates and blinks or remains solid to indicate different states e No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state e Blinking or solid amber See Power Problems on page 30 9 floppy drive activity The floppy drive light is on when the computer reads data from or writes data to light the floppy drive Wait until this light turns off before you remove the floppy disk from the drive On computers with an optional floppy drive 10 Service Tag Used to identify your computer when you access the Dell Support website or call technical support
95. re that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation Battery Problems AN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 88 If the battery still does not work properly contact Dell see page 105 Drive Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems 21 www dell com
96. reate CDs or DVDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive Es NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial Setting Up and Using Your Computer 17 www dell com support dell com 18 How to Copy a CD or DVD Es NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches atthe Sonic support website at support sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to DVD R and DVD RW media and can read DVD R and DVD RW media However DVD writable drives do not write to and might not read DVD RAM media In addition commercially available DVD players for home theater systems might not read all five formats Es NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to
97. rences in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet PowerConnect and Axim are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DMC July 2004 P N Y6949 Rev A00 Contents Finding Information 0 0 0000 Setting Up and Using Vour Computer Setting Up a Printer 000 000 Printer Cable s lt 4 36 5 aala ag a Se A i Malo belek ot Connecting a USB Printer gt aaa Connecting a Parallel Printer Connecting Two Monitors o Connecting Two Monitors With VGA Connectors Connecting One Monitor With a VGA connector and One ConnectingaTelevision 00 Changing the Display Settings a a Sett
98. ro dell com E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Appendix 111 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3155 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support
99. roubleshooting tips 21 video and monitor 34 volume adjusting 33 Product Information Guide 9 Program Compatibility Wizard 27 Index 125 regulatory information 9 reinstalling Windows XP 43 S safety instructions 9 SATA See serial ATA scanner problems 32 screen See monitor serial ATA 74 Service Tag 10 50 settings system setup 95 Setup Diagram 9 software Hyper Threading 19 problems 27 28 sound problems 33 volume 33 sound connectors 52 center LFE 53 line in 52 line out 53 surround 52 126 Index speaker problems 33 volume 33 specifications 91 support contacting Dell 105 support dell com 10 system board 56 System Restore 43 system setup 95 entering 96 options 97 screens 96 T troubleshooting diagnostic lights 37 Hardware Troubleshooter 46 Help and Support Center 10 restore to previous state 43 tips 21 TV connect to computer 13 14 53 U USB booting to devices 100 connectors 50 53 V video connector 52 53 problems 34 voltage selection switch 53 volume adjusting 33 warranty information 9 Windows XP Device Driver Rollback 43 Hardware Troubleshooter 46 Help and Support Center 10 Hyper Threading 19 Network Setup Wizard 16 Program Compatibility Wizard 27 reinstalling 43 scanner 33 System Restore 43 wizards Network Setup Wizard 16 Program Compatibility Wizard 27
100. rporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 115 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support
101. se Problems o o 29 Network Problems 0 o 30 PowerProblems 2 o 30 Printer Problems 0 o 31 Scanner Problems 0 2004 32 Sound and Speaker Problems 33 No sound from speakers 00000 33 No sound from headphones 34 Video and MonitorProblems 2 34 Ifthe screen is blank 0 00000 34 If the screen is difficulttoread 35 Advanced Troubleshooting Diagnostic Lights 0 0 000 37 Dell Diagnostics 0 00 0 40 Dell Diagnostics Main Menu 41 Contents Whatils a Driver si xh cd ey a te he eh ed we 42 Identifying Drivers 2 2 o 42 Reinstalling Drivers 000 43 Restoring Your Operating System 43 Using Microsoft Windows XP System Restore 43 Using Dell PC Restore by Symantec aoaaa aaa 45 Resolving Software and Hardware Incompatibilities 46 Removing and Installing Parts Before You Begin o 47 Recommended Tools 2 2204004 47 Turning Off YourComputer 0 2 47 Before Working Inside YourComputer 48 Front and Back View ofthe Computer 49 EFONE VIEW cae OY ae toas ds BA e le BA 49 Back VIEWS oo at dah ds e A Ay A OM 2 A 51 Removing the Computer Cover
102. t route card cables over or behind the cards Cables routed over the cards can cause damage to the equipment If you installed a sound card a Enter system setup see page 96 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 96 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 uu A W N E Follow the procedures in Before You Begin on page 47 If necessary disconnect any cables connected to the card Remove the securing screw from the card bracket Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 105 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of
103. te to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Setting Up and Using Your Computer Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic RecordNow Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable pip rione certain tasks si
104. tem Properties window click the Hardware tab uu A W N Click Device Manager Advanced Troubleshooting 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver on CAU A Y N Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your comp
105. tes to complete 5 When prompted click Finish to reboot the computer Es NOTE Do not manually shut down the computer Click Finish and letthe computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Advanced Troubleshooting 45 www dell com support dell com 46 Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 2 3 4 5 Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start th
106. the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLV INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 105 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the manufacturer of the IEEE 1394 device Solving Problems 25 www dell com support dell com Keyboard Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 47 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 46 Lockups and Software Problems fy CAUTION Before you begin a
107. to the computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 7 10 ll 12 13 Connect the power cable to the system board see page 56 Connect the power and CD DVD drive cables to the drive and to the system board see page 56 If you are installing a drive that has its own controller card install the controller card in a card slot Reattach the front panel see page 72 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it into the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see page 96 and select the appropriate Drive option Verify that your computer works correctly by running Dell Diagnostics see page 40 Adding a Second CD or DVD Drive 1 Ensure that the jumper setting on the new drive is set for cable select see the documentation that came with the drive for information Remove two extra alignment screws shown in the illustration on page 86 from the front of the computer and insert them into the drive Removing and Installing Parts 85 www dell com support dell com e drive alignment screws 2 Es NOTE Some computers come with only two extra alignm
108. tomers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers and storage Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Sales toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 0880 060 09 Appendix 119 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical
109. uch as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your scanner contactthe scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer 32 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scan
110. ue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This Option Field This field contains information about each field appears on the left option In this field you can view your current settings and side of the system setup make changes to your settings window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Press lt Enter gt to expand or contract each of the main option fields 96 Appendix System Setup Options Es NOTE Depending on your computer and installed devices the items listed in this section may not appear
111. umidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Appendix 95 www dell com support dell com Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears contin
112. uter to an earlier operating state without affecting data files e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 10 Advanced Troubleshooting 43 www dell com support dell com 44 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Es NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 43 to resolve the problem If that is unsuccessful then
113. vices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers Solving Problems 23 www dell com support dell com 24 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages ji CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located
114. where the computer is running in a low power mode and 83 a standby state where the power is reduced or turned off for most components however system memory remains active CMOS Defaults This setting restores the computer s factory installed default settings Event Log Displays the system event log BIOS Update After downloading a new version of the BIOS use this option to identify and define the location of the BIOS update file The options are Diskette or Disk POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Appendix 99 www dell com support dell com 100 Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key OS Install This setting turns the OS Install Mode either On or Off default POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the fl
115. y in Windows Help see page 10 for information on power management modes Solving Problems Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone de
116. y of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Follow the procedures in Before You Begin on page 47 Remove the computer cover see page 54 Release and remove the front panel see page 70 Removing and Installing Parts 83 www dell com support dell com Removing a CD DVD Drive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board data cable 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and remove it from the drive bay drive securing screwe extra alignment screws 2 or 4 alignment screws 2 84 Removing and Installing Parts Installing a CD DVD Drive 1 A W N 5 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting If you are replacing a drive remove the existing drive see page 84 Gently slide the drive into place in the drive bay After the drive is in place apply pressure to ensure that the drive is fully seated Use the securing screw that came with the drive to attach the drive
117. your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Appendix 103 www dell com support dell com 104 Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction m

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