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Cisco Systems CP7945G Cordless Telephone User Manual

1. Feature Softkey Line Button Label and Icon Group Pickup GPickUp Group PickUp i Hold Hold Hold f Hunt Group HLog Hunt Group J or Hunt Group 8 Malicious Call Identification IMCID Malicious Call ID i gt Meet Me Conferencing MeetMe MeetMe Mobilitv Mobilitv Mobilitv New Call New Call New Call i Other PickUp OPickUp Other PickUp Qualitv Reporting Tool QRT Quality Reporting Tool i Redial Redial Redial gt Remove Last Conference RmLstC Remove Last Participant i Party Transfer Transfer Transfer fn Video Support VidMode Video i Understanding SIP vs SCCP Your phone can be configured to work with one of two signaling protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator or you can choose a gt Model Information gt Call Control Protocol on your phone 20 OL 22332 01 Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone For more information If you want to Then
2. 1 Programmable buttons Depending on configuration programmable buttons provide access to e Phone lines line buttons and intercom lines e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based services for example a Personal Address Book button e Call features for example a Privacy Hold or Transfer button Buttons illuminate to indicate status Green steadv Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote line in use shared line BLF status or active Mobile Connect call Understanding Lines and Calls page 14 Basic Call Handling page 21 Speed Dialing page 39 Using a Shared Line page 43 Using BLF to Determine a Line State page 46 Placing or Receiving Intercom Calls page 37 2 Footstand button 12 Enables you to adjust the angle of the phone base Adjusting the Footstand Optional page 7 OL 22332 01 An Overview of Your Phone headset is on the button is lit 3 Display button Cisco Unified IP Phone 7975G 7971G GE Cleaning and Maintaining lira and 7970G the Phone Screen page 17 gt Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning amp No co
3. Preventing Others from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or barging calls on a shared line 1 Press Private a 2 To verify that Privacy is on look for the feature enabled icon B next to an amber line button Q Allow others to view or barge calls 1 Press Private Q on a shared line 2 To verify that Privacy is off look for the feature disabled Tips icon next to an unlit line button a e Ifthe phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 45 Using BLF to Determine a Line State Busy Lamp Field BLF features allow you to view the state of a phone line that is associated with a speed dial button call log or directory listing on your phone If you use BLF Pickup you can answer a ringing call for the line that you are monitoring Your system administrator determines which BLF features are configured for your phone If you want to
4. Then See the state of a line listed in a call log or directory Look for one of these BLF indicators next to the line number it Line is in use tas Line is idle FF Line is in Do Not Disturb state H BLF indicator unavailable for this line See the state of a speed dial line Look for one of these BLF indicators next to the line number Line is in use fay Line is idle a Line is in Do Not Disturb state ARA e flashing Line is ringing BLF Pickup only H BLF indicator unavailable for this line Use BLF Pickup to answer a call ringing on a coworker s phone Tips Press the BLF Pickup button O while the line is ringing The call is redirected to the next available line on your phone If you want to specify a line first press a line button and then press the BLF button If your phone supports auto pickup the call connects automatically Otherwise the call rings on your phone for you to answer Note If you press the BLF Pickup button when the monitored line is not ringing your phone will speed dial the line number e Your phone may play an audible indicator to alert you when a call is ringing on the monitored line BLF Pickup only e BLF Pickup answers the oldest ringing call first if the line that you are monitoring has more than one ringing call 46 OL 22332 01 Advanced Call Handling Making and Receiving Secure Calls Depending on how your system admin
5. see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 9 Place a call using the Press Q and enter a number Using a Handset speakerphone Headset and Speakerphone page 55 Place a call using a headset Press g and enter a number Or if e Using a Handset is lit press New Call and enter a number Headset and Speakerphone page 55 Redial a number Press Redial to dial the last number or Using Call Logs page 63 press the Navigation button with the phone idle to see your Placed Calls Place a call while another call 1 Press Hold Using Hold and Resume is active using the same line 9 Press New Call page 26 3 Enter a number Dial from a call log 1 Choose gt Missed Calls Using Call Logs page 63 Received Calls or Placed Calls 2 Select the listing or scroll to it and go oft hook Tips e Youcan dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset or pressing Dial 2 or Q Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 21 e When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial press the number or scroll to it and go off hook e If you make a mistake while
6. Network Configuration gt Host Name If you have an Extension Mobility profile you can select your Extension Mobility logged in device from the calling device menu e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory OL 22332 01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you may want to discuss with your system administrator based on your calling needs or work environment You can locate phone guides and other documents listed in this table on the web http www cisco com en US products hw phones ps379 tsd products support series home html If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently availa
7. another phone Use Call Park Directed Call Park or Assisted Directed Call Park Storing and Retrieving Parked Calls page 41 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 40 Answer a priority call SCCP phones only Hang up the current call and press Answer Prioritizing Critical Calls page 49 Answer a call on your mobile phone or other remote destination Tips Set up Mobile Connect and answer your phone When you enable Mobile Connect and answer the call on your mobile phone and you have up to four IP Phones or Softphone configured as shared lines the additional phones stop flashing Managing Business Calls Using a Single Phone Number page 52 e If parties on a call hear a beep tone the call may be monitored or recorded Ask your system administrator for more information e If you work in a contact center or similar environment you can create update and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone For more information see your system administrator e A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 25 Ending a Call To end a call simply hang up Here are some more details If you want to Then Hang
8. e Displaying the animated Hold Reversion icon t next to the caller ID for the held call e Displaying a flashing amber line button e depending on the line state If you want to Then Put a call on hold Make sure the appropriate call is highlighted Press Hold Remove a call from Make sure the appropriate call is highlighted 1 2 1 hold on the current line 2 Press Resume 26 OL 22332 01 Basic Call Handling If you want to Then Remove a call from 1 Press the appropriate line button A or e flashing Doing so mav hold on a different line cause a held call to resume automaticallv e If there is a reverting call on the line that call will resume e If there is more than one reverting call on the line the oldest reverting call will resume e Ifa non reverting held call is the only call on the line it will resume 2 If necessary scroll to the appropriate call and press Resume Tips e Engaging the Hold feature typically generates music or a beeping tone e If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus priority setting e If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line e The duration between Hold Reversion alerts is dete
9. logging in 2 To return to the Device Configuration page from another page choose User Options gt Device Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 71 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page 71 Using the Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified CM Address Book Synchronizer L Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 66 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in Add a new PAB entry 1 Choose User Options gt Personal Address Book 2 Click Add New 3 Enter information for the entry and click Save Assign a line button for Note Before you can assign a line button for your PAB your system your PAB administrator must configure the phone to display services Contact your system administrator for more information 1 Choose User Options gt Device Click Service URL From the Button drop down list box choose the Personal Address Book service 4 Enter
10. phone to dial the number By scrolling Use the Navigation button to highlight an item Press the Select button to select the item or a softkey to finish the action Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G 7971G GE and 7970G Use only a soft dry cloth to wipe the touchscreen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures Use the Display button Gaga to disable and enable the touchscreen for cleaning The Display button illuminates to indicate changes in touchscreen status GD Green steady Touchscreen is in sleep mode GD Green flashing Touchsereen is disabled If you want to Then Disable the touchscreen Press and hold for more than one second QP flashes for cleaning The screen remains disabled for about a minute unless you enable it Enable the touchscreen Press flashing and hold for more than one second after disabling it Wake the touchscreen Press the touchscreen or any button or lift the handset from sleep mode After a period of inactivity determined by your system administrator the touchscreen enters sleep mode to save power In this mode the touchscreen appears blank and the Display button BBB remains lit Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 17 Cisco Unified IP Phone 7965G and 7945G Use only a soft dry cloth to wipe the ph
11. 17 sleep mode waking phone screen from 17 softkey buttons description 14 labels 16 Speaker button 13 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 95 speakerphone answering calls 25 hanging up 26 placing calls 21 using 55 speed dial buttons 12 configuring 74 labels 16 74 using 22 using BLF with 39 status data locating 85 status line viewing 16 subscriptions for phone services 75 suspicious calls tracing 49 switching between multiple calls 28 switching calls 28 52 T tabs on phone screen 16 TABSynch 74 TAPS 7 Tool for Auto Registered Phones Support 7 touchscreen 17 transferring options 30 troubleshooting 85 U URL dialing from within a call log 64 User Options web pages accessing 71 96 configuring features and services with 72 subscribing to phone services with 75 V voice message indicator changing setting 77 description of 69 voice message service 69 Volume button 13 volume for phone ringer 59 W warnings safety 2 web based services configuring 71 see also User Options web pages WebDialer 22 81 wideband headset 56 OL 22332 01 Americas Headquarters Asia Pacific Headquarters Europe Headquarters l l l Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 0 0 0 San Jose CA Singapore Amsterdam The Netherlands gap CISCO Cisco has more than 200 offices worldwide Addresses phon
12. 22332 01 Index A Abbreviated Dialing 74 access list 79 Address Book Synchronization Tool 74 answering calls 24 ASCII label field support 74 audio problems 87 audio quality of 7 authenticated calls 47 Auto Dial 21 AutoAnswer 57 barge and privacy 45 and shared lines 43 using 43 BLF 15 46 BLF Pickup 2 46 BLF Pickup icon 15 Busy Lamp Field 46 C call activity area 16 forwarding configuring from the web page 77 configuring on phone 31 logs dialing from a URL entry within a log 64 using dialing from and erasing 63 overview mode 29 park 41 pickup 40 waiting 25 CallBack 23 caller ID 16 call handling advanced 39 basic 21 calls answering 24 barging 43 blocking using Do Not Disturb 33 compared to lines 14 conference features 33 ending 26 forwarding 77 handling multiple viewing switching and holding 28 holding and resuming 26 icons 15 multiple parties 33 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 91 muting 27 parking 41 placing 21 22 prioritizing 49 redirecting while ringing 40 reporting problems with 87 secure 47 storing and retrieving 41 transferring 30 using DND 33 viewing 16 29 Cisco Extension Mobility 50 Cisco Unified IP Phone adjusting height of 7 connecting 5 feature configuration for 83 registering 7 securing handset rest 6 web based services 71 Cisco Unified IP phone feature configuration for 19 Cisco Uni
13. Overview of Your Phone page 9 Learn what the button lights mean See Understanding Buttons and Hardware page 9 Learn about the phone screen Make calls See Understanding Phone Screen Features page 16 See Placing a Call Basic Options page 21 Put calls on hold See Using Hold and Resume page 26 Mute calls Transfer calls See Using Mute page 27 See Transferring Calls page 30 Make conference calls Set up speed dialing Share a phone number See Making Conference Calls page 33 See Speed Dialing page 39 See Using a Shared Line page 43 Use your phone as a speakerphone See Using a Handset Headset and Speakerphone page 55 Change the ring volume or tone View your missed calls See Changing Phone Settings page 59 See Using Call Logs page 63 Listen to your voice messages See softkey and icon definitions See Accessing Voice Messages page 69 Refer to the Quick Reference Card in the front of this guide Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 1 Finding Additional Information e You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com en US products hw phones ps379 products user guide list html e You can access the Cisco website at this URL http www cisco com e You can access the most current Licensing Information at this URL http
14. Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call Directed Call Park Press the Transfer softkey during a call To store the call dial the Directed Call Park number and press Transfer again Assisted Directed Call Park Use the Assisted Directed Call Park button displaying an idle line status indicator To retrieve the call from any other Cisco Unified IP Phone in your network press the flashing Assisted Direct Call Park A button If vou want to Then Store an active call 1 Duringa call press Park Xou mav need to press the more softkev to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an 1 During a call press Transfer active call at a directed 9 Dial the directed call park number call park number 3 Press Transfer again to finish storing the call Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 41 If you want to Then Retrieve a parked call From any Cisco Unified IP Phone in your network enter the park retrieval from a directed call prefix and dial the directed call park number park number Direct and st
15. See Using a Shared Line page 43 Ask your system administrator about these features and see the e Advanced Call Handling page 39 e Using a Shared Line page 43 e Using Cisco Extension Mobility page SO Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer with a Headset or Speakerphone page 57 Need to make video calls SCCP phones only Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide Determine the state of a phone line associated with a speed dial button call log or directory listing on your phone Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone 84 Ask your administrator to set up the Busy Lamp Field BLF feature for your phone Ask your system administrator about the Cisco Extension Mobility Service See Using BLF to Determine a Line State page 46 See Using Cisco Extension Mobility page 50 OL 22332 01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This
16. Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Log into your User 1 Obtain a User Options URL user ID and default password from your Options web pages system administrator 2 Open a web browser on your computer enter the URL and log on 3 If prompted to accept security settings click Yes or Install Certificate The Cisco Unified CM User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after 1 After you have logged in to your User Options web pages choose User logging in Options gt Device The Device Configuration page displays 2 Ifyou have multiple devices assigned to you choose the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Note Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type Select a 1 After you have logged in to your User Options web pages choose User configuration Options to access User Settings Directory Personal Address Book Fast option after Dials and Mobility Settings
17. calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 49 Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen Priority call Medium priority immediate call High priority flash call Highest priority flash override or Executive Override call a 3 Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Want to accept a higher priority call Hear a continuous tone
18. conference number Use the MeetMe softkey or button Using Conference Conference enables you to call each participant Conference is available on most phones If you want to Then Create a conference 1 From a connected call press Confrn or Conference You may need to press the more softkey to see Confrn 2 Enter the participant s phone number 3 Wait for the call to connect 4 Press Confrn or Conference again to add the participant to your call 5 Repeat to add additional participants Add new participants to Repeat the steps listed above an existing conference Your system administrator determines whether non initiators of a conference can add or remove participants See a list of participants See Viewing or Removing Conference Participants page 37 or remove participants 34 OL 22332 01 Using Join Basic Call Handling Join enables you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference by joining 1 From an active call highlight another call that you want to together existing calls that are on a single phone line include in the conference and press Select Selected calls display this icon Tak Repeat this step for each call that you want to add Press Join You may need to press the more softkey to see Join Create a conference by joining together existing calls that are on multiple phon
19. cord 4 Network port Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 5 5 Access port 6 Handset port 1 Headset port 8 Footstand button 9 Auxiliary port Removing the Hookswitch Clip Required Some phones ship with a clip to secure the hookswitch Before you use your phone remove the hookswitch clip if present from the cradle area With the clip removed the hookswitch lifts slightly when you pick up the handset 185165 Adjusting the Handset Rest Optional Cisco recommends adjusting the handset rest particularly when wall mounting the phones as this will ensure that the receiver will not readily slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest 6 OL 22332 01 Connecting Your Phone Adjusting the Footstand Optional To change the angle of the phone base adjust the footstand while pressing the footstand button Registering with TAPS After your phone is connected to the network your system administrator may ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS may be used either for a new phone or to replace an existing phone To reg
20. end when the conference initiator disconnects If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving Secure Calls page 47 36 OL 22332 01 Basic Call Handling Viewing or Removing Conference Participants During a standard ad hoc conference you can view a list of participants and remove participants View a list of conference participants Press ConfList or Conference List Participants are listed in the order in which they join the conference with the most recent additions at the top Note The conference participants list ConfList displays a maximum of 16 participants Though users can add as many conference participants as the conference bridge supports ConfList displays 16 participants only As new participants join the conference ConfList displays only the last 16 participants who have joined Get an updated list of conference participants While viewing the conference list press Update See who initiated the conference While viewing the conference list locate the participant listed at the bottom of the list with an asterisk next to the name Remove any conference participant While viewing the conference list highlight the participant s name and press Remove Drop the last participant added to the conference While viewing the conference list press RM
21. failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Using External Devices When you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio requency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device and its cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors AN Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and
22. section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of these factors may apply e You must log into the Extension Mobility service e You must enter a client matter code CMC or forced authorization code FAC after dialing a number SCCP phones only e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The Settings button is unresponsive The phone screen appears blank Your system administrator may have disabled a on your phone The phone screen has gone into sleep mode to save power after a period of inactivity Wake the phone screen by pressing it by lifting the handset or by pressing any button such as g ag See Cleaning and Maintaining the Phone Screen page 17 The softkey that you want to use does not appear One or more of these factors may apply e You must press more to reveal additional softkeys e You must change the line state for example go off hook or have a connected call e Your phone is not configured to support the feature associated with that softkey Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason yo
23. softkey to display Clear Erase a single call record 1 Choose cw gt Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Delete Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 63 If you want to Then Dial from a call log while 1 Choose gt Missed Calls Placed Calls or Received Calls not on another call 2 Highlight a call record Note Ifthe Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 Ifyou need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call Dial from a call log while 1 Choose Suap gt Missed Calls Placed Calls or Received Calls connected to another call 9 Highlight a call record Note If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 Ifyou need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call See if the line in the call log is busy before placing a call to that line Place a call from a URL entry i
24. the Group PickUp button particular extension line number You might have to go off hook to display the softkey 2 Enter the line number with the call that you want to pick up For example if the call that you want to pick up is ringing on line 12345 enter 12345 3 If your phone supports auto pickup you are now connected to the call 4 If the call rings press Answer to connect to the call 40 OL 22332 01 Advanced Call Handling Tips If multiple calls are available for pickup your phone picks up the oldest call first the call that has been ringing for the longest time If you press GPickUp or Group PickUp and enter a line number your phone picks up the ringing call on that particular line if available If you have multiple lines and want to pick up the call on a non primary line first press for the desired line then press a Call PickUp softkey or button Depending on how your phone is configured you might receive an audio and or visual alert about a call to your pickup group If you use the BLF Pickup feature on your phone see Using BLF to Determine a Line State page 46 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager Unified CM system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods Call
25. www cisco com en US docs voice ip comm cuipph all models openssl license 7900 ssllic html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking on the Worldwide change link at the top of the web page Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials SCCP phones only The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features You can access eLearning tutorials online for several phones from your personal computer Look for the eLearning tutorial English only for your phone in the documentation list at the following location http www cisco com en US products hw phones ps379 products_user_guide_list html N Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common IP phone features and functionality Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone 2 OL 22332 01 Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power
26. 1239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to the access list click Save Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 79 If you want to Then do this after you log in Add a new remote 1 destination 9 80 3 Choose User Options gt Mobility Settings gt Remote Destinations Click Add New Enter the following information Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number Select your remote destination profile from the drop down list box Your remote destination profile contains the settings that apply to remote destinations that you create Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone Choose one of the following options in the Ring Schedule area All the time Choose this option if you do not want to impose day and time restrictions on ringing the remote destination As specified below Choose this option and select from the following items to set up a ring schedule based on day and time e Select a check box for each day of the week you want to allow calls to ring the remo
27. 2 To place a call access the Fast Dial service on your phone See Using Personal Directory on Your Phone page 66 Picking Up a Redirected Call on Your Phone Call PickUp enables you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers Then If you want to Answer a call that is ringing on another extension within your call pickup group 1 Press the PickUp softkey or button You might have to go oft hook to display the softkey If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the GPickUp softkey or the Group PickUp button another extension outside of your You might have to go off hook to display the softkey call pickup group 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the OPickUp softkey or the Other PickUp button another extension in your group or You might have to go off hook to display the softkey in an associated group If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on a 1 Press the GPickUp softkey or
28. Afeafe CISCO Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 3 5 1 SCCP and SIP For Cisco Unified IP Phone 7975G 7971G GE 7970G 7965G and 7945G Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 14 Understanding Line and Call Icons 15 Understanding Phone Screen Features 16 Choosing Phone Screen Items 17 Cleaning and Maintaining the Phone Screen 17 Understanding Feature Buttons and Menus 18 Accessing the Help System on Your Phone 19 Understanding Feature Availability 19 Understanding SIP vs SCCP 20 Basic Call Handling 21 Placing a Call Basic Options 21 Placing a Call Additional Options 22 Answering a Call 24 Ending a Call 26 Using Hold and Resume 26 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP ili Using Mute 27 switching Between Multiple Calls 28 switching an In Progress Call to Another Phone 28 Viewing Multiple Calls 29 Transferr
29. Dialing Speed dialing enables you to enter an index number press a button or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials L Note e To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See Accessing Your User Options Web Pages page 71 e To set up Fast Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone page 66 e Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons See Setting Up Speed Dials on the Web page 74 buttons 2 To place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busy before dialing See Using BLF to Determine a Line State page 46 Use Abbreviated 1 Set up Abbreviated Dialing codes See Setting Up Speed Dials on the Web Dial page 74 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 39 If you want to Then Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dials code See Using the Personal Directory on the Web page 72
30. If you want to Then Access Personal 1 Choose Gup gt Personal Directory exact name can vary Directory for PAB 2 Enter your Unified CM user ID and PIN then press Submit and Fast Dial codes 66 OL 22332 01 If you want to Using Call Logs and Directories Then Search for a 1 Access Personal Directory then choose Personal Address Book PAB entry 2 Enter search criteria and press Submit 3 You can choose Previous or Next to move through listings 4 Highlight the PAB listing that you want and press Select Dial from PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Dial You may need to press the more softkey to see Dial 4 Enter the participant s phone number 5 Highlight the number that you want to dial and press OK 6 Press OK again to dial the number Delete a PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Delete 4 Choose OK to confirm the deletion Edit a PAB entry 1 Search for a listing 2 Highlight the listing and press Edit to modify a name or email address 3 If necessary choose Phones to modify a phone number 4 Press Update Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and email information 5 C
31. LstC or Remove Last Participant Verify that a conference call is secure Look for the fe or icon after Conference on the phone screen Verify that a participant is calling from a secure phone Look for the fe or icon beside the participant s name on the phone screen Add more participants See Using Conference page 34 Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto answers the call in speakerphone mode with mute activated The one way intercom call enables you to deliver a short message to the recipient If the recipient s handset or headset is in use the audio is sent to the device that is use Any current call activity that your recipient is engaged in continues simultaneously The target destination receives an intercom alert tone and can then choose to e Listen to the caller with your microphone muted you can hear the caller but the caller cannot hear you e End the intercom call by pressing the EndCall softkey with the intercom call in focus Do this if you do not want to hear the message e Talk to the caller by pressing the active intercom button and use either the handset headset or speaker The intercom call becomes a two way connection so that you can converse with the caller Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 37 When using the intercom feature be aware of the following e Fr
32. Note If your phone does not support double byte character sets it uses ASCII Label fields 6 Click Save 7 Click Reset to reset your phone necessary to see the new button label on your phone Access a service on your phone 76 If only one service is configured the service opens by default If more than one service is configured select an option from the menu on the screen Select a service using one of these buttons Programmable phone button EH gt Services Feature buttons ee Messages cD Services ia Directories Note The services available for vour phone depend on the phone svstem configuration and the services vou subscribed to Ask vour svstem administrator for more information OL 22332 01 Using the User Options Web Pages Controlling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password 1 Choose User Options gt User Settings In the Browser Password area enter information and click Save Change your PIN 1 Choose User Options gt User Settings 2 In the Phone PIN area enter information and click Save Change the language locale for 1 Choose User Options gt User Settings your User Options web pages 2 Inthe User Locale area choose an item from the Locale list and then click Save Change the language locale for 1 Choose User
33. Options gt User Settings your phone screen Tip 2 Choose an item from the User Locale list and click Save Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding voice message indicators ring patterns and line labels You can set up other line settings directly on your phone e Set up call forwarding for your primary phone line see Forwarding Calls to Another Number page 31 e Change rings display and other phone model specific settings see Changing Phone Settings page 39 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 77 If you want to Then do this after you log in Set up call forwarding 1 Choose User Options gt Device per line 2 From the Name menu choose a phone and click Line Settings 3 If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu 4 Inthe Incoming Call Forwarding area choose call forwarding settings for various conditions and c
34. Synch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages Your system administrator can give you access to TABSynch and provide detailed instructions Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials L Note For help using speed dial features see Speed Dialing page 39 If you want to Then do this after you log in Set up speed dial 1 Choose User Options gt Device buttons 2 From the Name menu choose a phone and click Speed Dials 3 Enter a number and label for a speed dial programmable button on your phone and click Save Note Your phone uses the ASCII Label field 74 OL 22332 01 Using the User Options Web Pages If you want to Then do this after you log in Set up Abbreviated 1 Dialing 2 3 4 Choose User Options gt Device From the Name menu choose a phone and click Speed Dials Enter a number and label for an Abbreviated Dialing code Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 73 You can also set up Fast Dials on your phone See Using Personal Directory on Your Phone page 66 Setting Up Phone Services on the Web Phone services can include speci
35. The table below describes how to use barge features cBarge or Barge to add yourself to a call on a shared line If you want to Then See if the shared line is Look for the remote in use icon ifa next to a red line button Q in use Add yourself to a call Press the red line button A for the shared line Xou see one ot on a shared line these results e You are added to the call e A window opens on your phone screen prompting you to select the call that you want to barge Press Barge or cBarge to complete the action You may need to press the more softkey to display Barge or cBarge View conference See Viewing or Removing Conference Participants page 37 participants if you used cBarge Tips e When you barge a call other parties may hear a beep tone announcing your presence With cBarge other parties hear a brief audio interruption and the phone screen changes to display conference details e Ifa phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line 44 OL 22332 01 Advanced Call Handling e Ifa phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown PLAR the barge and cBarge features will still be available e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call
36. Web Pages 71 Accessing Your User Options Web Pages 71 Configuring Features and Services on the Web 72 Using the Personal Directory on the Web 72 Using Your Personal Address Book on the Web 72 Configuring Fast Dials on the Web 73 Using the Address Book Synchronization Tool 74 setting Up Speed Dials on the Web 74 setting Up Phone Services on the Web 75 Controlling User Settings on the Web 77 Controlling Line Settings on the Web 77 setting Up Phones and Access Lists for Mobile Connect 79 Using Cisco WebDialer 81 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP vi Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 87 Cisco One Year Limited Hardware Warranty Terms 89 Index 91 OL 22332 01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press on the phone when you need assistance Review safety information See Safety and Performance Information page 2 Connect your phone Use your phone after it is installed See Connecting Your Phone page 5 Start with An
37. a phone label for the button and then click Save 5 To refresh the phone configuration click Reset and then Restart You can now press the line button to access the PAB codes Search for a PAB entry 1 Choose User Options gt Personal Address Book 2 Specify search information and click Find 72 OL 22332 01 If you want to Using the User Options Web Pages Then do this after you log in Edit a PAB entry Search for a PAB entry Click a name or nickname Edit the entry as needed and click Save Delete a PAB entry Mo ame Pp m Search for a PAB entry Select one or more entries and click Delete Selected Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dialcode toa 1 Create a PAB entry See Using Your Personal Address Book on the PAB entry Web page 72 2 Choose User Options gt Fast Dials 3 Click Add New 4 To find the appropriate PAB entry use the Search Options area 5 In the Search Results area click a phone number 6 Change the Fast Dial code if desired and click Save Assign a Fast Dial code toa 1 Choose User Options gt Fast Dials phone number without 2 Click Add New using a PAB entry l l l 3 Change the Fast Dial code if desired 4 Enter a phone number and click Save Assign a line button for Fast Dial Note Before y
38. al phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone If you want to Then do this after you log in Subscribe to a service Search for services aS e mpa Choose User Options gt Device From the Name menu choose a phone and click Phone Services Click Add New Choose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Click Save Select a device Click Phone Services Click Find Change or end services Change a service name ma 759 P AS mp 1 9 Search for services Select one or more entries Click Delete Selected Search for services Click on the service name Change the information and click Save Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 75 If you want to Then do this after you log in Add a service to an available programmable phone button 1 Choose User Options gt Device 2 Choose a phone from the Name drop down menu 3 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 4 Choose a service from the Button Service drop down list 5 If you want to rename the service edit the label fields and click Save
39. al prefix 42 password changing 77 Personal Address Book PAB using from web page 72 using on phone 66 Personal Directory PD using from web page 72 using on phone 66 phone lines description and number of supported calls 14 viewing 16 phone screen 13 adjusting contrast 60 changing language 60 cleaning 17 OL 22332 01 illumination setting 61 illustration and features 16 sleep mode 17 phone screens cleaning maintaining and sleep mode 17 phone services configuring 72 see also User Options web pages 72 PIN changing 77 placed calls records 63 placing calls options 21 22 pre dialing dialing on hook 21 prioritizing calls 49 privacy and shared lines 43 using 45 programmable buttons description 12 labels 16 Q Qualitv Reporting Tool QRT 87 received calls records 63 redialing 21 remote destination 52 creating 80 ring schedule 80 turn off access 53 remote in use icon for shared lines 43 resume using 26 ring patterns changing 77 ring schedule for remote destinations 80 ring tones changing 59 ringer customizing 59 indicator 14 volume for 59 S safetv warnings 2 SCCP versus SIP protocol 20 secure calls 47 Select button 14 Services button 13 services subscribing to 75 Session Handoff 28 Settings button 13 settings customizing 59 shared lines and remote in use icon 43 description of 43 with barge 43 with privacy 45 SIP versus SCCP protocol 20 sleep mode waking phone screen
40. ble speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Another option is to attach a Cisco Unified IP Phone Expansion Module to your phone Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module See e Speed Dialing page 39 e Cisco Unified IP Phone Expansion Module 7914 Phone Guide e Cisco Unified IP Phone Expansion Module 7915 Phone Guide e Cisco Unified IP Phone Expansion Module 7916 Phone Guide Work with or work as an administrative assistant Consider using e Cisco Unified CM Assistant e A shared line See e Using a Shared Line page 43 e Cisco Unified Communications Manager Assistant User Guide Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 83 If you Then For more information Want to use one extension for several phones Share phones or office space with coworkers Request a shared line This enables you to use one extension for your desk phone and lab phone for example Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join coworkers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone
41. call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance OL 22332 01 Using a Handset Headset and Speakerphone You can use your phone with these audio devices a handset headset or speakerphone The phone is off book when the handset is lifted or another audio device is in use The phone is on hook when the handset is in its cradle and other audio devices are not in use Using a Handset If you want to Then Use the handset Lift it to go off hook replace it in the cradle to go on hook The ringing line is selected automatically Contact your system administrator for the options to select the primary line each time Switch to the speakerphone or Press or then hang up the handset headset during a call Adjust the volume level for Press Q s during a call or after invoking a dial tone a call Press Save to preserve the volume level for future calls Using a Headset Your phone supports four or six wire headset jacks for wired headsets Cisco Unified IP Phone 7975G 7965G and 7945G also support wireless headsets For information about purchasing headsets see Headset Support page 7 You can use a headset with all of the controls on your phone including G and 3 However if vou use a wireless headset refer to the wireless headset documentation for instructions If you want to Then Toggle headset mode on and off Pres
42. cation you do not need enter authentication data The VPN Login screen displays the status of the phone attempting the VPN connection With the authentication methods that require a password use the lt lt softkey to backspace and correct the password When the power is lost or reset under some circumstances the stored credentials are cleared To establish the VPN connection press the Submit softkey To disable the VPN login process press the Cancel softkey If you want to Then Check the security level of a call or conference Look for a security icon in the top right corner of the call activity area next to the call duration timer 42 Authenticated call or conference Encrypted call or conference Non secure call or conference Verify that the phone connection call status is secure 48 Listen for a secure indication tone at the beginning of the call e Secure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is secure a secure indication tone plays on the protected phone at the beginning of a call three long beeps with pauses The lock icon is also present to indicate that the call is secure e Nonsecure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is nonsecure a nonsecure indication tone plays on the protected phone at the beginning of a call six short bee
43. cedures for common phone tasks e Calling Features Descriptions and procedures for calling features Learn about a button or Press Q then quickly press a button or softkey softkey Learn about a menu item Press GP CD or Ee to display a feature menu Highlight a menu item then press twice quickly Get help using Help Press Q After a second or two press again or choose Help from the main menu Understanding Feature Availability Depending on your phone system configuration features included in this phone guide may not be available to you or may work differently on your phone For additional information about feature operation or availability contact your support desk or system administrator You can access many features by either using a softkey or pressing a line button Although you can configure some features your system administrator controls most of them Here are some details about using softkeys and line buttons to access features Feature Softkey Line Button Label and Icon Call Back CallBack CallBack i gt Call Forward CFwdALL Forward All Call Park Park Park i gt Call PickUp PickUp PickUp E gt Conference Confrn Conference f Conference List ConfList Conference List gt Do Not Disturb DND Do Not Disturb J or Do Not Disturb sj End Call EndCall End Call i gt Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 19
44. co Unified IP Phone 7975G 7965G Choosing Phone Screen pad and Select and 7945G Items page 17 button center Enables you to scroll through menus and highlight items Use the Select button to select an item that is highlighted on the screen Navigation button Scroll up and down to see menus and highlight items and right and left across multi column displays Select button Scroll to highlight a line using the Navigation button and then press f to open a menu play a ringer item or access other features as described on the screen 14 Navigation button Cisco Unified IP Phone 7971G GE Using Call Logs page 63 and 7970G Enables you to scroll through menus and highlight items When the phone is on hook displays phone numbers from your Placed Calls log 15 Keypad Enables you to dial phone numbers enter Basic Call Handling letters and choose menu items page 21 16 Softkey buttons Each activates a softkey option displayed on Understanding Phone your phone screen Screen Features page 16 17 Handset light strip Indicates an incoming call or new Accessing Voice Messages voice message page 69 18 Phone screen Shows phone features Understanding Phone Screen Features page 16 Understanding Lines and Calls To avoid confusion about lines and calls refer to these descriptions 14 Lines Each corresponds to a directory number or intercom number that others can use to call yo
45. dialing press lt lt to erase digits e If parties on a call hear a beep tone the call may be monitored or recorded Ask your system administrator for more information e Your phone may be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information Placing a Call Additional Options You can place calls using special features and services that may be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1 2 Press for a new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 26 Speed dial a number Do one of these Press a speed dial button Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 39 Dial from a corporate 1 Choose BAT gt Corporate Using Call Logs page 63 directory on your phone Directory name can vary 2 Enter a name and press Search 3 Highlight a listing and go off hook Dial from a corporate 1 Open a web browser and go to Setting Up Phones and directory on your personal a WebDialer enabled Access Lists for Mobile computer using corporate directory Connect page 79 Cisco WebDialer 2 Click t
46. e Using BLF to Determine a Line State page 46 BLF monitored line is in use See Using BLF to Determine a Line State page 46 Diy AR BLF monitored line is ringing BLF Pickup See Using BLF to Determine a Line State page 46 Line in Do Not Disturb BLF feature Idle Intercom line One way intercom call See Using BLF to Determine a Line State page 46 The intercom line is not in use See Placing or Receiving Intercom Calls page 37 The intercom line is sending or receiving one way audio See Placing or Receiving Intercom Calls page 37 Two way intercom call The recipient pressed the intercom line to activate two way audio with the caller See Placing or Receiving Intercom Calls page 37 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 15 Understanding Phone Screen Features This is what your main phone screen may look like with an active call e te 1 Primary Displays the phone number directory number for your primary phone line phone line When several feature tabs are open the phone number and the time and date display alternately in this area 2 Programmable Serve as phone line buttons intercom line buttons speed dial buttons phone buttons service buttons or phone feature buttons Icons and labels indicate how these buttons are configured For an icon reference see Phone Screen Icons page 2 3 Softkey lab
47. e line Session Handoff the Call Forward feature is disabled on the Cisco Unified devices The Call Forward feature returns when the call ends OL 22332 01 Basic Call Handling Using Do Not Disturb You can use the Do Not Disturb DND feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls Your system administrator enables DND for your phone When DND and Call Forward are both enabled on your phone calls are forwarded and the caller does not hear a busy tone DND interaction with other types of calls includes e DND does not affect intercom calls or non intercom priority calls e If both DND and auto answer are enabled only intercom calls will be auto answered e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the DND feature is disabled on the Cisco Unified devices The DND feature returns when the call ends If you want to Then Turn on DND Press DND or Do Not Disturb C Do Not Disturb displays on the phone the DND e lights and the ring tone is turned off Turn off DND Press DND or Do Not Disturb sj Customize DND settings If your system administrator configured DND settings to appear on the User Options page follow these steps 1 Login to your User Options web pages See Accessing Your User Options Web Pages page 71 2 From t
48. e lines From an active call press Join You may need to press the more softkey to see Join Press the green flashing line button A for the call s that vou want to include in the conference Xou see one of these results The calls are joined A window opens on vour phone screen and prompts vou to select the call s that vou want to join Highlight the calls and press Select then press Join to complete the action Note If your phone does not support Join for calls on multiple lines transfer the calls to a single line before using Join See a list of participants or remove participants Tips Press ConfList or Conference List You may need to press the more softkey first See Viewing or Removing Conference Participants page 37 e If you frequently join more than two parties into a single conference you may find it useful to first select the calls that you want to join then press Join to complete the action e When Join completes caller ID changes to Conference e You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys Check with your system administrator to see if this feature is available to you e A Call Chaperone user can conference only the first caller Subsequent callers can be conferenced by the other participants in the conference Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 35 Using cBarge You can create a co
49. e numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2010 Cisco Systems Inc All rights reserved
50. ee Placing a Call Additional Options page 22 mobile phone Turn off Mobile Connect 1 Dial your assigned Mobile Voice Access number from your mobile phone 2 Enter your mobile phone number if requested and PIN 3 Press 3 to disable Mobile Connect 4 Choose whether to turn off Mobile Connect for all configured phones or just one All phones Enter 2 One phone Enter 1 then the remote destination you want to add followed by Turn on or off Mobile 1 Press Mobility to display the current remote destination status Connect access to all your Enabled or Disabled remote destinations from 2 Press Select to change the status your desk phone 3 Press Exit Tips e When calling Mobile Voice Access you must enter the number you are calling and your PIN if any of the following are true The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Unified CM database for example if your number is 510 666 9999 but it is listed as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 53 54 If you incorrectly enter any requested information such as mobile phone number or PIN three times in a row the Mobile Voice Access
51. els Displays a softkey function for the corresponding softkey button Status line Displays audio mode icons status information and prompts 5 Call activity area Displays current calls per line including caller ID call duration and call state for the highlighted line standard view See Understanding Line and Call Icons page 15 and Viewing Multiple Calls page 29 6 Phone tab Indicates call activity Feature tabs Indicates an open feature menu See Understanding Feature Buttons and Menus page 18 L Note The Messages Directories and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up A phone window in Wide mode spans the entire width of the phone screen However neither you nor your administrator can adjust the phone screen viewing mode 16 OL 22332 01 An Overview of Your Phone Choosing Phone Screen Items There are different ways to choose items on your phone s screen To choose a phone screen item Do this By touch Press or tap touch sensitive items on the touchscreen with your fingertip Cisco Unified IP Phone 7975G 7971G GE and 7970G only By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu Use only your fingertip to press the touchscreen as using any other objects could damage the display Be aware that pressing a phone number can cause the
52. en you have a voice message on your primary line even if you receive voice messages on other lines Listen for e A stutter tone from your handset headset or speakerphone when you place a call Note The stutter tone is line specific You hear it only when using the line with the waiting messages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 69 If you want to Then Listen to your voice messages or access the voice messages menu r Press ep Depending on your voice message service doing so auto dials the message service or provides a menu on your phone screen If you are connecting to a voice message service the line that has a voice message is selected by default If more than one line has a voice message the first available line is selected To connect each time to the voice message service on the primary line contact your system administrator for the options Send a call to a voice message system 70 Press iDivert For more information see the Sending a Call to a Voice Message System page 31 OL 22332 01 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CM User Options web pages where you can control features settings and services for your Cisco
53. f the phone does not support a double byte character set it uses ASCII Label fields OL 22332 01 Using the User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone If you want to Then do this after you log in Create an access list 1 2 3 4 5 6 7 9 10 To save the access list click Save Choose User Options gt Mobility Settings gt Access Lists Click Add New Enter a name to identify the access list and a description optional Choose if the access list will allow or block specified calls Click Save Click Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 408555
54. fied IP Phone Expansion Module 42 83 Cisco Unified IP phones overview illustrations and buttons 9 Cisco Unified Video Advantage 84 Cisco WebDialer 81 Client Matter Code CMC 23 85 conference calls Meet Me 36 security and viewing and removing participants 37 types 33 corporate directory 92 using from web page 22 81 using on phone 22 65 D Details softkey viewing multiparty calls 64 65 device configuration page 71 dialing options 21 22 directed call park 41 Directories button 13 directory corporate 65 personal 65 66 using from web page 22 81 using on phone 22 65 display button 13 diverting calls to voice message system 31 Do Not Disturb DND 33 EM 50 encrypted calls 47 ending a call options 26 Extension Mobility 50 F Fast Dials configuring from web page 73 dialing 66 feature buttons Directories 13 OL 22332 01 Help 13 Messages 13 Services 13 Settings 13 feature menus and button 18 features availability of 83 features available on your phone 19 footstand adjusting 7 button for 12 Forced Authorization Code FAC 23 85 forwarding calls options 31 G general use7 GPickUp 40 greeting 25 group call pickup 40 handset light strip 14 securing in cradle 6 using 55 hanging up options 26 Headset button 13 headset 7 answering calls 24 hanging up 26 placing calls 21 using 55 Help button 13 29 help using 19 hold using 26 hold reversion feature reve
55. figure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Setting Up Phones and Access Lists for Mobile Connect page 79 Answer a call using your See Answering a Call page 24 mobile phone Switch an in progress call See Switching an In Progress Call to Another Phone page 28 between your desk phone and mobile phone Put a call that has been 1 Press the Enterprise Hold name may vary softkey picked up on your mobile h hold The other party is placed on hold phone on ho 2 On your mobile phone press the Resume name may vary softkey on the mobile phone See Switching an In Progress Call to Another Phone page 28 52 OL 22332 01 Advanced Call Handling If you want to Then Connect to Mobile Voice Access From any phone dial your assigned Mobile Voice Access number Enter the number you are calling from if prompted and your PIN Turn on Mobile Connect Dial your assigned Mobile Voice access number from your mobile phone Enter your mobile phone number if requested and PIN Press 2 to enable Mobile Connect SY Ee oS Choose whether to turn Mobile Connect on for all configured phones or just one All phones Enter 2 One phone Enter 1 then the remote destination you want to add followed by Make a call from your S
56. for a User Options Web Pages page 71 non primary line 2 Access your call forwarding settings See Controlling Line Settings on the Web page 77 Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with confirmation that calls are being forwarded Instead you must confirm your settings in the User Options web pages Tips 32 Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary You can forward your calls to a traditional analog phone or to another IP phone although your system administrator may restrict the call forwarding feature to numbers within your company Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain When you switch an in progress call from your mobile phone to Cisco Unified devices that share the sam
57. he drop down menu choose User Options gt Device Set these options Do Not Disturb Set to enable disable DND DND Option Choose either Call Reject to turn off all audible and visual notifications or Ringer Off to turn off only the ringer DND Incoming Call Alert applies to either DND option set Set the alert to beep only flash only disable the alert or choose None to use the Alert setting configured by your system administrator Making Conference Calls Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a conference call Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 33 Using Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone e Conference Enables you to create a standard ad hoc conference by calling each participant Use the Confrn softkey or the Conference button Conference is available on most phones e Join Enables you to create a standard ad hoc conference by combining existing calls Use the Join softkey or button e cBarge Enables you to create a standard ad hoc conference by adding yourself to a call on a shared line Press a line button or use the cBarge softkey or button cBarge is available only on phones that use shared lines e Meet Me Enables you to create or join a conference by calling a
58. he number that you want 22 to dial OL 22332 01 If you want to Then Basic Call Handling For more information see Use CallBack to receive notification when a busy or ringing extension is available 1 Press CallBack while listening to the busy tone or ring sound 2 Hang up Your phone alerts you when the line is free 3 Place the call again Note The CallBack feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Your system administrator See if a line associated with a speed dial call record or directory listing is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 46 Make a priority precedence call SCCP phones only Enter the MLPP access number and then enter a phone number Prioritizing Critical Calls page 49 Dial from a Personal Address 1 Choose S gt Personal Using Personal Directory Book PAB entry Directory to log in on Your Phone page 66 2 Choose Personal Address Book and search for a listing Place a call using a billing or 1 Diala number Your system tracking code 2 After the tone enter a client matter administrator SCCP phones only code CMC or a forced authorization code FAC Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone Using Ci
59. hoose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Choose Submit to add the entry to the database Assign a Fast Dial 1 Search for a PAB entry code toa PAB entry 9 Highlight the listing and press Select 3 Press Fast Dial 4 Highlight the number that you want to dial and press Select 5 Highlight the Fast Dial code that you want to assign to the number and press Select Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 67 If you want to Then Add a new Fast Dial code not using a PAB entry Choose gt Personal Directory gt Personal Fast Dials Press Fast Dial Highlight a Fast Dial code that is unassigned and press Select Press Assign Enter a phone number Press Update Search for Fast Dial codes Choose Gap gt Personal Directory gt Personal Fast Dials You can choose Previous or Next to move through listings Highlight the listing that you want and press Select Place a call using a Fast Dial code Search for a Fast Dial code Highlight the listing you want and press Select Press Dial Choose OK to complete the action Delete a Fast Dial code Search for a Fast Dial code Highlight the listing you want and press Select Press Remove Log out of Personal Directory Tips N A Choose Gu gt Personal Directory exact name can vary Choose Logo
60. ied devices The iDivert feature returns when the call ends Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number Your system administrator may allow you to choose from two types of call forwarding features e Unconditional call forwarding Call Forward All Applies to all calls that you receive e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages conditional call forwarding features are accessible only from your User Options web pages Your system administrator determines which call forwarding features are available to you Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 31 If you want to Then Set up Call Forward All on Press CFwdALL or Forward All and enter a target phone number your primary line Cancel Call Forward Allon Press CFwdALL or Forward All your primary line Verify that Call Forward Look for All is enabled on your primary line The call forward icon above your primary phone number T e The call forward target number in the status line Set up or cancel call 1 Login to your User Options web pages See Accessing Your forwarding remotely or
61. ing Calls 30 sending a Call to a Voice Message System 31 Forwarding Calls to Another Number 31 Using Do Not Disturb 33 Making Conference Calls 33 Using Conference Features 34 Using Conference 34 Using Join 35 Using cBarge 36 Using Meet Me 36 Viewing or Removing Conference Participants 37 Placing or Receiving Intercom Calls 37 Advanced Call Handling 39 speed Dialing 39 Picking Up a Redirected Call on Your Phone 40 storing and Retrieving Parked Calls 41 Logging Out of Hunt Groups 42 Using a Shared Line 43 Understanding Shared Lines 43 Using Barge to Add Yourself to a Shared Line Call 43 Understanding Barge Features 44 Using Barge Features 44 Preventing Others from Viewing or Barging a Shared Line Call 45 Using BLF to Determine a Line State 46 Making and Receiving Secure Calls 47 Tracing Suspicious Calls 49 Prioritizing Critical Calls 49 Using Cisco Extension Mobility 50 OL 22332 01 Managing Business Calls Using a Single Phone Number 52 Using a Handset Headset and Speakerphone 55 Using a Handset 55 Using a Headset 55 Using a Speakerphone 56 Using AutoAnswer with a Headset or Speakerphone 57 Changing Phone Settings 59 Customizing Rings and Message Indicators 59 Customizing the Phone Screen 60 Using Call Logs and Directories 63 Using Call Logs 63 Directory Dialing 65 Using Corporate Directory on Your Phone 66 Using Personal Directory on Your Phone 66 Accessing Voice Messages 69 Using the User Options
62. interrupting your call Tips Answer the call as usual If necessary end an active call first You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp e MLPP overrides the Do Not Disturb DND feature Using Cisco Extension Mobility Cisco Extension Mobility EM enables you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you 50 OL 22332 01 Advanced Call Handling The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone If you want to Then Log in to EM 1 Choose uu gt EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator 3 If prompted select a device profile Log o
63. ister with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You may need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will restart Using a Headset You can use a wired headset with your Cisco Unified IP Phone If you use a Cisco Unified IP Phone 7975G 7965G or 7945G you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature Headset Support Although Cisco Systems performs limited internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones and two way radios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices page 3 for more information Note In some cases hum may be reduced or eliminated by usi
64. istrator configured your phone system your phone may support making and receiving secure calls Your phone can support these types of calls Authenticated call The identities of the phones participating in the call have been verified Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Unified CM network Encrypted calls are authenticated Protected call The phone is a secure encrypted and trusted device on the Unified CM server and is configured as a Protected Device in Unified CM Administration If Play Secure Indication Tone is enabled True in Unified CM Administration the protected phone plays a secure or nonsecure indication tone at the beginning of the call When end to end secure media is established through the Secure Real Time Transfer Protocol SRTP and the call status is secure the phone plays the secure indication tone three long beeps with brief pauses When end to end nonsecure media is established through the Real Time Protocol RTP and the call status is nonsecure the phone plays the nonsecure indication tone six short beeps with brief pauses This capability is a change with this release If the Play Secure Indication Tone option is disabled False no tone is played Nonprotected call The phone does not have a Protected Device status in Unified CM No secure or nonsecure indication tone is played Nonsecure call The ph
65. l or call directory entries See your system administrator for more information e SCCP phones only To view the complete call record of a multiparty call such as a call that has been forwarded or transferred to you highlight the call record and press Details The Details record shows two entries with the name and number for each missed or received multiparty call First entry Last completed multiparty call Second entry First completed multiparty call Directory Dialing Depending on configuration your phone can provide corporate and personal directory features e Corporate Directory Corporate contacts that you can access on your phone Your system administrator sets up and maintains your Corporate Directory e Personal Directorv lf available personal contacts and associated speed dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages The Personal Directory comprises the Personal Address Book PAB and Fast Dials PAB isa directory of your personal contacts Fast Dials enables you to assign codes to PAB entries for quick dialing Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 65 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory while not on another call Choose Gip gt Corporate Director
66. lick Save Change the voice 1 Choose User Options gt Device ae es indicator l 2 From the Name menu choose a phone and click Line Settings lamp setting per line l l l 3 Ifyou have more than one directory number line assigned to your phone choose a line from the Line drop down menu 4 In the Message Waiting Lamp area choose from various settings and click Save Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Change the audible 1 Choose User Options gt Device Mil ie EAE indicator 2 From the Name menu choose a phone and click Line Settings setting per line l l l 3 Ifyou have more than one directory number line assigned to your phone choose a line from the Line drop down menu 4 Inthe Audible Message Waiting Indicator area choose from various settings and click Save Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Change or create a line 1 Choose User Options gt Device text label that appears 9 From the Name menu choose a phone and click Line Settings on your phone screen l l l 3 Ifyou have more than one directory number line assigned to your phone choose a line from the Line drop down menu 4 In the Line Text Label area enter a text label and click Save 78 I
67. local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at this URL http www access gpo gov bis ear ear_data html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 3 Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the features on these phones see Accessibility Features for the Cisco Unified IP Phone 7900 Series You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html 4 OL 22332 01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone 1 DC adaptor port 2 AC to DC power supply 3 AC power
68. lor Ready for input Green flashing Disabled IB Green steady Sleep mode Cisco Unified IP Phone 7965G and 7945G Awakens the phone screen from sleep mode 5 No color Ready for input oH IB Green steady Sleep mode 4 Messages button Auto dials your voice message service varies Accessing Voice Messages ee by service page 69 5 Directories button Opens closes the Directories menu Use it to Using Call Logs page 63 A access call logs and directories 6 Help button Activates the Help menu Accessing the Help System on Your Phone page 19 7 Settings button Opens closes the Settings menu Use it to Changing Phone Settings a change phone screen and ring settings page 59 8 Services button Opens closes the Services menu Using the User Options Web Pages page 71 9 Volume button Controls the handset headset and Using a Handset Headset speakerphone volume off hook and the and Speakerphone page 55 ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When Using a Handset Headset the speakerphone is on the button is lit and Speakerphone page 55 11 Mute button Toggles the microphone on or off When the Using Mute page 27 63 microphone is muted the button is lit 12 Headset button Toggles the headset on or off When the Using a Handset Headset and Speakerphone page 55 Gsco Unified IP Phone Guide for Gsco Unified Communications Manager 8 5 1 SP and SIP 13 13 4 way navigation Cis
69. n a call log SIP phones only 64 a me M A Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn or Conference again after dialing to complete the action EndCall Disconnects the first call and dials the second Look for Busy Lamp Field indicators See Using BLF to Determine a Line State page 46 Choose gt Missed Calls Placed Calls or Received Calls Highlight the URL entry that you want to dial If you need to edit the entry press EditDial The fi icon appears to indicate that you can begin editing characters in the URL entry Press Dial OL 22332 01 Using Call Logs and Directories If you want to Then Choose gt Missed Calls or Received Calls Redial an international call from missed and i Highlight the call record that you want to dial received call logs 1 2 3 Press EditDial 4 GG 35 Press and hold the key for at least 1 second to add a sign as the first digit in the phone number You can add the sign only for the first digit of the number 5 Press Dial Tips e SCCP and SIP phones Your phone may be set up for international call logging which is indicated by a symbol on the call logs redia
70. n about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls See Preventing Others from Viewing or Barging a Shared Line Call page 45 x Note The maximum number of calls that a shared line supports can vary by phone Using Barge to Add Yourself to a Shared Line Call You can use barge features cBarge or Barge to add yourself to calls on your shared line Calls must be non private calls See Using a Shared Line page 43 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 43 Understanding Barge Features cBarge and Barge Depending on how your phone is configured you can add yourself to a non private call on a shared line using either cBarge or Barge e cBarge converts the call into a standard conference allowing you to add new participants See Making Conference Calls page 33 for information about standard conferences e Barge enables you to add yourself to the call but does not convert the call into a conference or allow you to add new participants Single button and Multi touch Barge Your system administrator determines whether the barge feature on your phone cBarge or Barge operates as a single button or multi touch feature e Single button barge enables you to press a line button to barge a call if only one call is on the line e Multi touch barge enables you to view call information before barging Using Barge Features
71. n active ringing or on hold call to your voice message system Depending on the type of call and your phone configuration you can also use iDivert to send the call to another party s voice message system If you want to Then Send an active ringing or on hold call Press iDivert You see one of these results Ed VOICE SSA BE Sy ere e The call is transferred to your voice message system e Your phone screen displays a menu that enables you to choose between your voice message system or the voice message system of the original called party Choose an option to redirect the call Tips e If your phone displays a menu that disappears before you make your selection you can press iDivert again to re display the menu You can also ask your system administrator to configure a longer timeout value e Ifthe call was originally sent to someone else s phone iDivert enables you to redirect the call either to your own voice message system or to the original called party s voice message system Your system administrator must make this option available to you e If the call was sent to you directly not transferred or forwarded to you or if your phone does not support the option described above using iDivert redirects the call to your voice message system e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the iDivert feature is disabled on the Cisco Unif
72. ne screen Contact your system administrator to see if this optional feature is available to you This feature enables you to turn off phone screen illumination for a pre determined time as set by your system administrator Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 61 62 OL 22332 01 Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button cu Using Call Logs Your phone maintains call logs that contain records of your missed placed and received calls Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone If you want to Then View your call logs Choose p gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records 4 Displav details for a 1 Choose Su gt Missed Calls Placed Calls or Received Calls single call record 2 Highlight a call record 3 Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call recordsin Press G i then press Clear all logs Erase all call records ina 1 Choose a gt Missed Calls Placed Calls or Received Calls single log 2 Highlight a call record 3 Press Clear You may need to press the more
73. nference by using cBarge to add yourself to a call on a shared line If you want to Then Create a conference by Press the line button for the shared line barging a call on a shared line In some cases you must highlight the call and press cBarge to complete the action See Using Barge to Add Yourself to a Shared Line Call page 43 for more information See a list of participants or See Viewing or Removing Conference Participants page 37 remove participants Using Meet Me Meet Me conferencing enables you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference Tip All participants must hang up The conference does not automatically
74. ng a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 7 For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature go to the following URL http www cisco com pcgi bin ctdp Search pl 1 From the Enter Solution drop down menu choose IP Communications The Select a Solution Category menu displays 2 Choose IP Phone Headsets to see a list of Technology Development Program partners If you want to search for a particular Technology Development Program partner enter the partner s name in the Enter Compan
75. nother Phone You can switch in progress calls between the desktop phone and your mobile phone or other remote destination If you want to Then Switch an in progress call on 1 Press the Mobility softkey and select Send call to mobile ee desktop phone to a 2 Answer the in progress call on your mobile phone mobile phone l The desktop phone line button turns red and the handset icons and the calling party number appear on the phone display You cannot use same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Switch an in progress call froma 1 Hang up the call on your mobile phone to disconnect the mobile phone to your mobile phone but not the call desktop phone 2 Press the Resume softkey on your desk phone within four y y p 28 seconds and start talking on the desk phone OL 22332 01 If you want to Basic Call Handling Then Switch an in progress call from a mobile phone to a desk phone sharing the same line Session Handoff 1 While on your mobile phone press the access code for the Session Handoff feature for example 74 See your system administrator for a list of access codes 2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call 3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone The number of seconds to answer
76. o transfer the call If you want to Then Transfer a call without 1 From an active call press Transfer talking to the a 2 Enter the target number transfer recipient 3 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Talk to the transfer From an active call press Transfer recipient before transferring Enter the target number a call consult transfer 1 2 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Redirect a call to a voice Press iDivert For more information see Sending a Call to a Voice message system Message System page 31 Tips e If on hook transfer is enabled on your phone you can either hang up to complete the call or press Transfer and then hang up e If on hook transfer is not enabled on your phone hanging up without pressing Transfer again places the call on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it e The Transfer feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned 30 OL 22332 01 Basic Call Handling Sending a Call to a Voice Message System You can use iDivert to send a
77. om an intercom line you can only dial other intercom lines e You can use only one intercom line at a time e When your active call is being monitored or recorded you can receive or place intercom calls e You cannot place an intercom call on hold L Note If you log into the same phone on a daily basis using your Cisco Extension Mobility profile ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line If you want to Place an intercom call to a preconfigured intercom target Then Press intercom target line and after you hear the intercom alert tone begin speaking Place an intercom call to any intercom number Press an intercom line Enter the intercom target number or press a speed dial number for your target After you hear the intercom alert tone begin speaking Receive an intercom call 38 When you hear the intercom alert tone handle the call in one of these ways e Listen to the message in one way audio e Speak to the caller by pressing the active intercom line e Press EndCall with the intercom call in focus OL 22332 01 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed
78. one is not protected on the Unified CM server and the call status is nonsecure For more information see your system administrator Your system administrator also configures the VPN Client feature as needed If it is enabled and the VPN Client mode is enabled on the phone you are prompted for your credentials as follows If your phone is located outside the corporate network You are prompted at login to enter your credentials based on the authentication method that your system administrator configured on your phone If your phone is located inside the corporate network If Auto Network Detection is disabled you are prompted for credentials and a VPN connection is possible If Auto Network Detection is enabled you cannot connect through VPN so you are not prompted Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 47 To access the VPN Configuration settings press the Settings button and choose Security Configuration gt VPN Configuration After the phone starts up and the VPN Login screen appears enter your credentials based on the configured authentication method e Username and password Enter your username and the password that your system administrator gave you e Password and certificate Enter the password that your system administrator gave you Your username is derived from the certificate e Certificate If the phone uses only a certificate for authenti
79. one screen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures If you want to Then Wake the phone screen from sleep mode Press any button or lift the handset After a period of inactivity determined by your system administrator the phone screen enters sleep mode to save power In this mode the phone screen appears blank and the Display button QQ remains lit Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu If you want to Then Open or close a feature menu Press a feature button ear Messages Services Help lt Directories ac Settings Scroll through a list or menu Go back one level ina feature menu Press the Navigation button Press Exit Pressing Exit from the top level of a menu closes the menu Switch between open feature menus 18 Press a feature tab Each feature menu has a corresponding tab The tab is visible when the feature menu is open OL 22332 01 An Overview of Your Phone Accessing the Help System on Your Phone Your phone provides a comprehensive online help system Help topics appear on the phone screen If you want to Then View the main menu Press on your phone and wait a few seconds for the menu to display Main menu topics include e About Your Cisco Unified IP Phone Details about your phone e How do I 2 Pro
80. ons directory a 5 Log in to a WebDialer enabled corporate directory and search for coworkers Click the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer set up preferences on the Make Call page and click Dial The call is now placed on your phone See the last row in this table to learn how to suppress this page in the future if desired To end a call click Hangup or hang up from your phone Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 81 If you want to Then Set up view or change WebDialer preferences 82 Access the Make Call page After you click the number that you want to dial the page appears the first time you use WebDialer and contains these options e Preferred language Determines the language used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP phone calling device and directory number calling line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are selected automatically or you can choose a phone and or line If you have more than one phone it will be specified by device type and MAC address To display the host name on your phone choose died gt
81. ore an During a call press the Assisted Directed Call Park button displaying an active call at an assisted idle Line Status indicator J directed call park number Retrieve a parked call Press the flashing Assisted Direct Call Park A button trom an assisted Note If your administrator has not configured a reversion directory number directed call park the parked call is reversed to the phone parking the call number Tips e You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details e Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module if available and supported by your phone e You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone However you will not be able to see the status of the directed call park number Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone b
82. ou can assign a line button for Fast Dial your system 1 2 3 4 5 administrator must configure the phone to display services Contact your system administrator for more information Choose User Options gt Device Click Service URL From the Button drop down list box choose the Fast Dial service Enter a phone label for the button and then click Save To refresh the phone configuration click Reset and then Restart You can now press the line button to access the Fast Dial codes Search for a Fast Dial entry 1 2 Choose User Options gt Fast Dials Specify search information and click Find Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 73 If you want to Then do this after you log in Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Change the phone number and click Save Delete a Fast Dial entry Search for a Fast Dial 1 2 3 Click on a component of the entry 4 1 2 Select one or more entries and click Delete Selected Tips e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry These Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool TAB
83. ps with brief pauses The play arrow icon is also present to indicate that the call is not secure For more information see your system administrator OL 22332 01 Advanced Call Handling If you want to Then Determine if secure calls can be Contact your system administrator made in your company x Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator L Note A device engaged in a call is either trusted or untrusted as determined by Cisco Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device even though the call might be secure Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID or Malicious Call ID administrator about a ae l Your phone plays a tone and displays the message MCID successful suspicious or harassing call Prioritizing Critical Calls SCCP phones only In some specialized environments such as military or government offices you might need to make and receive urgent or critical
84. r the brightness setting will not get saved Adjust the phone screen For Cisco Unified IP Phone 7971G GE and 7970G only to accommodate your 4 viewing angle 60 2 3 Choose axe gt User Preferences gt Viewing Angle To make adjustments press Up Down or Press Save or press Cancel OL 22332 01 If you want to Changing Phone Settings Change the background image Then 1 Choose a gt User Preferences gt Background Images 2 Scroll through available images and press Select to choose an image 3 Press Preview to see a larger view of the background image 4 Press Exit to return to the selection menu 5 Press Save to accept the new image or press Cancel Note If you do not see a selection of images then this option has not been enabled on your system Enable or disable the For Cisco Unified IP Phone 7975G 7971G GE and 7970G only touchscreen See Cleaning and Maintaining the Phone Screen page 17 Change the languageon 1 Log in to your User Options web pages See Accessing Your User your phone screen Options Web Pages page 71 2 Access your user settings See Controlling User Settings on the Web page 77 Change the line 1 Log in to your User Options web pages See Accessing Your User text label Options Web Pages page 71 2 Access your line label settings See Controlling Line Settings on the Web page 77 Turn off illumination of the pho
85. rmined by your system administrator e The Hold feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the handset speakerphone or a headset If you want to Then Toggle Microphone on Press 23 Toggle Microphone off Press O Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 27 Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted use the Navigation button to scroll to it If you want to Then Switch between 1 Make sure the call that you want to switch to is highlighted connected calls on one line 2 Press Resume Any active call is placed on hold and the selected call is resumed Switch between Press A for the line that you are switching to connected calls on different lines If a single call is holding on the line the call automatically resumes If multiple calls are holding highlight the appropriate call and press Resume Switch from a Press Answer or if the call is ringing on a different line press C flashing connected call to Any active call is placed on hold and the selected call is resumed answer a ringing call Switching an In Progress Call to A
86. rting calls 26 holding and transferring 30 hookswitch clip removing 6 hunt groups logging out 42 icons for call states and lines 15 installing Cisco Unified IP Phone 5 intercom line idle icon 15 line two way call icon 15 one way call icon 15 placing and receiving calls 37 international call logging 22 65 68 K keypad 14 L language locale settings 77 line buttons 12 lines and call forwarding 77 and using BLF 46 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 93 buttons 12 description and number of supported calls 14 icons and call states 15 number of calls supported on 83 ring patterns for 77 ring tones for 59 shared 43 switching between 28 text label for 77 viewing 16 voice message indicator setting for 77 logging out of hunt groups 42 Malicious Call Identification 49 MCID 49 Meet Me conferences 36 menus using 18 messages indicator for 60 69 listening to 69 Messages button 13 missed calls records 63 MLPP using 49 mobile connect access to remote destinations 53 enabling 80 setting up access lists 79 mobile voice access 52 multiparty calls identifying in call logs 64 viewing details 64 65 94 multiple calls handling 28 Mute button 13 mute using 27 Navigation button 14 network configuration data locating 85 O on hook dialing 21 online help using 19 OPickUp 40 other call pickup using 40 P park retriev
87. s Switch to a handset Lift the handset Adjust the volume level for a call Press g L during a call or after invoking a dial tone Press Save to preserve the volume level for future calls Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 55 If you use AutoAnswer see Using AutoAnswer with a Headset or Speakerphone page 57 Using a Wireless Headset Cisco Unified IP Phone 7975G 7965G and 7945G support wireless headsets Refer to the wireless headset documentation for information about using the wireless headset s remote features Also check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature Using Wideband with your Headset If you use a headset that supports wideband you may experience improved audio sensitivity if you enable the wideband setting on your phone this setting is disabled by default To access the setting choose Ge gt User Preferences gt Audio Preferences gt Wideband Headset If the Wideband Headset setting shows as dimmed then this setting is not user controllable Check with your system administrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband headset To learn more about your headset refer to the headset documenta
88. sco Extension Mobility page 50 Make a call from a mobile phone using Mobile Voice Access 1 Obtain your Mobile Voice Access number and end user PIN from your system administrator Dial your assigned Mobile Voice access number Enter your mobile phone number if requested and the PIN Press 1 to make a call to an enterprise IP phone Dial a desktop phone number other than your desktop phone number Managing Business Calls Using a Single Phone Number page 52 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 23 If you want to Then For more information see Place a call using Fast Dial Note Before using this option your system administrator must configure this feature and assign a service URL to the line button Contact your system administrator for more information 1 Press the Fast Dial line button 2 To find and select an entry scroll to or press the index number The system dials the specified number Configuring Fast Dials on the Web page 73 Place a call using your PAB Note Before using this option your system administrator must configure this feature and assign a service URL to the line button Contact your system administrator for more information 1 Press the PAB line button 2 Access the contact and select the number Answering a Call You can answer a call by lifting the handset or you can use o
89. t mode inactive unlit Otherwise calls ring normally and you must manually answer them AutoAnswer is disabled when the Do Not Disturb feature is active Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 57 58 OL 22332 01 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone background image and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone 1 Choose d gt User Preferences gt Rings per line 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and Save to set the ring tone or press Cancel Adjust the volume level for Press zz 1 while the handset is in the cradle and the headset the phone ringer and speakerphone buttons are off The new ringer volume is saved automatically Note Check with your system administrator to see if a minimum ringer volume setting was configured Change the ring pattern per 1 Log in to your Cisco Unified CM User Options web pages See line flash only ring once Accessing Your User Options Web Pages page 71 beep only etc 2 Access your call ring pattern settings See Controlling Line Settings on the Web page 77 No
90. te Before you can access this setting your system administrator may need to enable it for you Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 59 If you want to Then Change the way the audible voice message indicator sounds on your phone 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 71 2 Access your message indicator settings See Controlling Line Settings on the Web page 77 Change the way that the voice message light on your handset works Tip 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 71 2 Access your message indicator settings See Controlling Line Settings on the Web page 77 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip You can customize your phone to have up to six distinctive ring tones In addition you can have a default ring tone Customizing the Phone Screen You can adjust the characteristics of the phone screen Choose cs gt User Preferences gt Brightness To make adjustments press Up Down or G i If you want to Then Change the phone 1 screen brightness 2 3 Press Save or press Cancel Note If you change the brightness setting on your phone do not unplug the phone from its power source for at least one minute o
91. te destination e For each day select All Day or select the beginning and ending times from the drop down lists e Select the time zone from the drop down list box Choose one of these ringing options and click Save Always ring this destination Ring this destination only if the caller is in the allowed access list that you select Do not ring this destination if the caller is in the blocked access list that you select The ring schedule drop down list boxes include only the access lists that you created OL 22332 01 Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with vour User Options directorv 1 Log in to vour User Options web pages See Accessing Xour User Options Web Pages page 71 Choose User Options gt Directory and search for a coworker Click the number that you want to dial If this is your first time using WebDialer set up preferences on the Make Call page and click Dial The call is now placed on your phone See the last row in this table to learn how to suppress this page in the future if desired To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Opti
92. the call on your desk phone is set by your system administrator The other Cisco Unified devices that share the same line display a Remote in Use message The number of seconds to resume the call depends on the configuration set by the system administrator Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call handling efforts In standard viewing mode your phone displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last You can use these additional methods to view multiple calls on multiple lines If you want to Then View calls on 1 Press B another line 2 Immediatelv press the line button Q Switch to call Press A for the highlighted line overview mode line button The phone switches to call overview mode displaying only one call per line The displaved call is either the active call or the held call with the longest duration To return to standard viewing mode press Q then immediately press the Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 29 Transferring Calls Transfer redirects a connected call The target is the number to which you want t
93. ther options if they are available on your phone If you want to Answer with a headset 24 Then The system dials the specified number Using Your Personal Address Book on the Web page 72 For more information see Press 2 if unlit Or if e is lit press Using a Handset Headset Answer or flashing Note If you are using a wireless headset refer to the wireless headset documentation The ringing line is selected automatically Contact your system administrator for the options to select the primary line each time and Speakerphone page 55 OL 22332 01 Basic Call Handling If you want to Then For more information see Answer with the Press Q Answer or C flashing Using a Handset Headset speakerphone Note The ringing line is selected and Speakerphone page 55 automatically Contact your system administrator for the options to select the primary line each time Switch from a connected call to answer a new call Press Answer or if the call is ringing on a different line press C flashing Using Hold and Resume page 26 Answer using call waiting Press Answer Using Hold and Resume page 26 Send a call to a voice message system Press 1Divert Sending a Call to a Voice Message System page 31 Auto connect calls Use AutoAnswer Using AutoAnswer with a Headset or Speakerphone page 57 Retrieve a parked call on
94. tion or ask your system administrator for assistance Using a Speakerphone Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit If you want to Then Toggle speakerphone mode on Press Q or off Switch to a handset Lift the handset Adjust the volume level for Press g bg during a call or after invoking a dial tone a call Press Save to preserve the volume level for future calls 56 OL 22332 01 Using a Handset Headset and Speakerphone Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You may use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep e illuminated even when you are not on a call To keep headset mode active do the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if Q is illuminated Otherwise calls ring normally and you must manually answer them Use AutoAnswer with the speakerphone Tip Keep the handset in the cradle and headse
95. tions Manager 8 5 1 SCCP and SIP 51 Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number When you receive a call to your remote destination mobile phone your desk phone does not ring only your remote destination rings When an incoming call is answered on the mobile phone the desk phone displays a Remote in Use message During a call you can also use any of your mobile phone features For example if you receive a call on your mobile number you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone If you want to Then Transfer your incoming mobile active Use the various features of your mobile phone for call to desk phone example 74 Contact your system administrator for a list of access codes With Mobile Connect and Mobile Voice Access installed you can use your mobile phone to handle calls associated with your desktop phone number Your desktop and remote destinations receive calls simultaneously When you answer the call on your desktop phone the remote destinations stop ringing are disconnected and display a missed call message When you answer the call on one remote destination the other remote destinations stop ringing are disconnected and a missed call message is shown on the other remote destinations If you want to Then Con
96. u Your phone can support up to eight lines depending on your phone and configuration To see your phone lines look at the right side of your phone screen You have as many lines as you have directory numbers and phone line icons R Calls Each line can support multiple calls By default your phone supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold OL 22332 01 An Overview of Your Phone Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state Icon Line or call state Description On hook line No call activity on this line Off hook line You are dialing a number or an outgoing call is ringing Connected call You are connected to the other party Ringing call A call is ringing on one of your lines Call on hold You have put the call on hold See Using Hold and Resume page 26 YP PB amp PB Remote in use Another phone that shares your line has a connected call See Using a Shared Line page 43 ao Reverting call A holding call is reverting to your phone See Using Hold and Resume page 26 Authenticated call See Making and Receiving Secure Calls page 47 Encrypted call See Making and Receiving Secure Calls page 47 BLF monitored line is idle Se
97. up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press Q Or to keep headset mode active press EndCall Cisco Unified IP Phone 7975G 7965G and 7945G support a wireless headset If you are using a wireless headset refer to the wireless headset documentation for instructions Hang up while using the speakerphone Press Q or EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon fin appears on the right in the call information area and the corresponding line button flashes green Q With a shared line the line button flashes green when you place a call on hold and the phone displays the hold icon When another phone places a call on hold the line button flashes red and the phone displays the remote hold icon If the Hold Reversion feature is enabled for your phone a call that you put on hold reverts to ringing after a certain time The reverting call remains on hold until you resume it or until Hold Reversion times out Your phone indicates the presence of a reverting call by the following e Alerting you at intervals with a single ring or flash or beep depending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen
98. ur phone plays a fast busy tone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 85 Symptom Explanation You are disconnected from a call that you joined using Barge CallBack fails You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call The other party may have call forwarding enabled The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain also known as a maximum hop count Ask your system administrator for details The phone screen does not illuminate under any circumstances You may have disabled phone screen illumination on your phone Contact your system administrator to determine if this feature is available to you Viewing Phone Administration Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose a gt Network Configuration and select the network configuration item that you want to view Access status data Choose lt lt gt Status and select the stat
99. us item that you want to view Access phone model information Access phone call and voice quality information Access VPN performance information related to the data transmitted and received 86 Choose ex gt Model Information Choose ax gt Status gt Call Statistics Choose d gt Status gt Network Statistics OL 22332 01 Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT or Quality Reporting Tool to submit information to your system administrator Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 87 OL 22332 01 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1 Y1DEN__ html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 89 90 OL
100. ut e Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields e Your phone may be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information 68 OL 22332 01 Accessing Voice Messages To access voice messages press the Messages button LP sS Note Xour company determines the voice message service that your phone system uses For the most accurate and detailed information about your service refer to the documentation that came with it If you want to Then Set up and personalize your voice message service Press gt and follow the voice instructions If a menu appears on your phone screen choose an appropriate menu item Check for your new voice messages Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 59 e A flashing message waiting icon fu and text message on your phone screen Note The red light and message waiting icon display only wh
101. ut of EM 1 Choose jJ gt EM Service name can vary 2 When prompted to log out press Yes Change your PIN using 1 Choose J gt Change Credentials the Change Credentials 2 Enter your User ID in the User ID field SCT VICE 3 Enter your PIN in the Current PIN field 4 Enter your new PIN in the New PIN field 5 Enter your new PIN again in the Confirm PIN field 6 Press Change You will see a PIN Change Successful message Press Exit Change your PIN using the ChangePIN softkey a Ss eS Pe aN Choose Wj gt EM Service name can vary Press ChangePIN Enter your PIN in the Current PIN field Enter your new PIN in the New PIN field Enter your new PIN again in the Confirm PIN field Press Change You will see a PIN Change Successful message 7 Press Exit Tips e EM automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone otherwise changes take effect the next time you log in e Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM otherwise changes take effect after you log out e Local settings controlled by the phone are not maintained in your EM profile Cisco Unified IP Phone Guide for Cisco Unified Communica
102. y exact name can vary User your keypad to enter a full or partial name and press Search To dial press the listing or scroll to the listing and go off hook directory while on User your keypad to enter a full or partial name and press Search another call 1 2 3 Dial from a corporate 1 Choose Gup gt Corporate Directory exact name can vary 2 3 Scroll to a listing and press Dial 4 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn or Conference again after dialing to complete the action EndCall Disconnects the first call and dials the second See if the phone line in Look for Busy Lamp Field BLF indicators See Using BLF to Determine a the directory is busy Line State page 46 Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately see Using the Personal Directory on the Web page 72
103. y logging out of hunt groups If you want to Then Log out of hunt groups to Press HLog or Hunt Group Your phone screen displays Logged temporarily block hunt out of Hunt Group group calls Log in to receive hunt Press HLog or Hunt Group When logged in the Hunt Group button group calls is lit 42 OL 22332 01 Advanced Call Handling Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Using a Shared Line Your system administrator might ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icon appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy section for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Using Barge to Add Yourself to a Shared Line Call page 43 Privacy If you do not want coworkers who share your line to see informatio
104. y Name box OL 22332 01 An Overview of Your Phone Cisco Unified IP Phones are full feature telephones that provide voice communication over the data network that your computer uses allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on In addition to basic call handling features your Cisco Unified IP Phone can provide enhanced productivity features that extend your call handling capabilities Depending on the configuration your phone supports e Access to network data XML applications and web based services e Online customizing of phone features and services from your Cisco Unified CM User Options web pages e A comprehensive online help system that displays information on the phone screen Understanding Buttons and Hardware To identify buttons and hardware on your phone refer to the graphics and table below Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 9 Cisco Unified IP Phone 7975G 23318 23318 Peggy 23318 m Rahne 23313 mi Conrad Cell 10 OL 22332 01 An Overview of Your Phone Cisco Unified IP Phone 7965G B 20 26 05 30 08 23316 Peggy 23318 gt i if 5 Cisco Phone 7945 ieli G STE 186421 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 11 Item Description For more information see

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