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Cisco Systems 7941G/7941G

1. Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 5 Du Dig Aviso BEER PTEN BE Ska GETS E En LIES DER iS S MAT DMARD SIREN ek FAAS RMI sar ELIE HI he A SAAS ERAS SEE E UN FISH pi AA ZE Eg ESE IERA ER DER TI AGERE 109 SIDO TERM REOMYMUERAETICSL CRARORRELEBL T U BN IERIBELT Hell ZSOSHBMIL SEBBROBSTAIC RE Translated Safety Warnings SELT lt EEL CNb6LORBSRERELTHWTCESL 52 AN NS 0131 JIS ASS FSAI PSS SOA JE se 830 UASU SHA SAS 5801 A0 A also tda FI Z HE 49 ds ALE 319 OA Su UE 418 HSS 82044 Ol SAS SM MSIE Oa BIEWMA de HARPS ROSAS OL APES INST
2. 01 8163 01 Ostrzezenie Upozornenie Getting Started WAZNE INSTRUKCJE DOTYCZACE BEZPIECZENSTWA Ten symbol osirzezenia oznacza niebezpieczenstwo Zachodzi sytuacja kt ra moze powodowa obrazenia ciata Przed przvstapieniem do prac przy urzadzeniach nalezy zapozna sie 2 zagro eniami zwiazanvmi 2 uktadami elektrycznymi oraz ze standardowvmi Srodkami zapobiegania wypadkom Na koncu kazdego ostrzezenia podano numer na podstawie kt rego mozna odszuka ttumaczenie tego ostrze enia w dotaczonvm do urz dzenia dokumencie z t umaczeniami ostrze e NINIEJSZE INSTRUKCJE NALE Y ZACHOWA D LE IT BEZPE NOSTN POKYNY Tento varovn symbol ozna uje nebezpe enstvo Nach dzate sa v situ cii s nebezpe enstvom razu Pred pr cou na akomko vek vybaven si uvedomte nebezpe enstvo s visiace s elektrick mi obvodmi a obozn mte sa so tandardn mi opatreniami na predch dzanie razom Pod a sla na konci ka d ho upozornenia vyh adajte jeho preklad v prelo en ch bezpe nostn ch upozorneniach ktor s prilo en k zariadeniu USCHOVAJTE SI TENTO N VOD A Warning Read the installation instructions before you connect the system to its power source A Warning Ultimate disposal of this product should be handled according to all national laws and regulations A Warning Do not work
3. 1 Doud 159481 vi 2 10 way e 123 3S 199 93 EI 801351 yoreag jies Aone AI 58012395 U9SOUD IYI DAS yond UNIPIW 5u 1 Juo5 01 poppe Ayed 158 DISTUY 1162 Auoud PJOU uo ounsoy ums sT SISCH 182303 quedionied By POTEIP 2071 EIPIY peye nusumy B JOJEJJSTUIUPE ut 1s s SE 941 stu qo d preo 313915 1410 susu sss e dnoi3 Jamsuy dn pid Bursn pes 21035 p a dno13 pojernosse ue Burgun 5 APPO E Mau TTROMON Vi eo 5490105 euonippe Aejdsiq 21011 Eemeren 3 B ISO IWW 0 nudu dog 292 ejdsiq Plog 195 S91d01 d 9H parejas syur7 KA palqeuo SUTPIEMIO4 TA 92U9197U02 E 216912 07 Surs uo JE19A9S urof 91235 JE eum 1545 Sulsessoul 92104 01 pusg SU09 u3913S u0Ud Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview o
4. Explore your phone on your own Press on the phone when you need assistance Review safety information See the Safety and Performance Information section on page 2 Connect your phone See the Connecting Your Phone section on page 12 Use your phone after it is installed Start with the An Overview of Your Phone section on page 15 Learn what the button lights mean See the Understanding Buttons and Hardware section on page 15 Learn about the display See the Understanding Phone Screen Features section on page 19 Make calls See the Placing a Call Basic Options section on page 23 Put calls on hold See the Using Hold and Resume section on page 26 Mute calls See the Using Mute section on page 27 Transfer calls See the Transferring Calls section on page 28 Make conference calls See the Making Conference Calls section on page 30 Set up speed dialing See the Speed Dialing section on page 34 Share a phone number See the Using a Shared Line section on page 36 Use your phone as a speakerphone See the Using a Handset Headset and Speakerphone section on page 42 Change the ring volume or tone See the Using Phone Settings section on page 44 View your missed calls See the Using Call Logs and Directories section on page 46 Listen to your voice messages S
5. Change the ring pattern per line 1 2 3 5 Select a device Click Line Settings If vou have more than one directorv number line assigned to vour phone verifv that the appropriate line is selected or choose a new one In the Ring Settings area choose a setting to tell vour phone how to indicate an incoming call on the selected line Click Save Note The idle ring setting pertains if you receive an incoming call when the phone is idle The consecutive ring setting pertains if you receive an incoming call when the phone is active Change or create a line text label that appears on your phone screen 4 5 Select a device Click Line Settings If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one In the Line Text Label area enter a text label Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 60 OL 8163 01 Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with your User Options directory 1 Log into your User Options web pages See the Accessing Your User Options Web Pa
6. A Personal Address Book PAB e Fast Dials The Address Book Synchronization Tool TABSynch N Note You can also access and Fast Dials from your phone See the Using Personal Directory on Your Phone section on page 49 Using Your Personal Address Book on the Web This section describes how to use your PAB from the User Options web pages If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Click New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname Edit the entry as needed and click Save Delete a PAB entry Search for a PAB entry Select one or more entries Click Delete Selected 9 N TN CO 54 OL 8163 01 Customizing Your Phone on the Web Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dial code to a PAB entry 1 Create a PAB entry See the Using Your Personal Address Book on the Web section on page 54 Choose User Options gt Fast Dials Click Add New Change the Fast Dial code if desired Use the Search Options area to find the appropriate PAB entry
7. la fin de chaque avertissement CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 3 Avvertenza Advarsel Aviso jAdvertencia IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som f re til skade pa person For du begynner a arbeide med noe av utstyret ma du vere oppmerkso
8. v volce message indicator 52 voice message service 52 volume button description of 18 W warnings safety 2 web based services See User Options web pages 57 WebDialer 24 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 73 74 OL 8163 01 POWERED Cisco SYSTEMS Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31020 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia e Austria Belgium Brazil e Bulgaria e Canada Chile China PRC e Colombia e Costa Rica Croatia Cyprus Czech Republic e Denmark Dubai UAE Finland e France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan
9. Korea Luxembourg 9 Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia e Slovenia e South Africa Spain Sweden Switzerland Taiwan Thailand e Turkey 9 Ukraine United Kingdom United States Venezuela e Vietnam Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and Stack Wise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other co
10. Precedence indicates the priority associated with a call Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen Priority call Medium priority immediate call High priority flash call Highest priority flash override or Executive Override call Phan Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Want to accept a higher priority call Answer the call as usual If necessary end an active call first Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through Tips When yo
11. Ending a Call To end a call hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using the headset Press EndCall If you want to keep headset mode activate press Hang up while using the speakerphone Press or EndCall Hang up one call but preserve another call on the same line Press EndCall If necessary remove the call from hold first Using Hold and Resume You can hold and resume calls If you want to Then Put a call on hold 1 Make sure the call you want to put on hold is highlighted 2 Press Hold Remove a call from 1 Make sure that the appropriate call is highlighted hold on the current line 2 Press Resume Remove a call from hold on a different line Press for the appropriate line If a single call holding on this line the call automatically resumes If multiple calls are holding scroll to the appropriate call and press Resume Tips e Engaging the Hold feature typically generates music or a beeping tone e A held call is indicated by the call on hold icon fm 26 0L 8163 01 Basic Call Handling Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute in conjunction with the handset speakerphone or a headset If you want to Then Toggle Mute on Pres
12. In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See the Using External Devices section on page 11 for more information The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube See the Using an External Power Supply section on page 10 for more information Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but
13. other calls are automatically placed on hold Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state Icon Line or Call State Description On hook line No call activity on this line Off hook line You are dialing a number or an outgoing call is ringing Connected call You are currently connected to the other party Ringing call An incoming call is ringing on one of your lines Call on hold You have put the call on hold See the Using Hold and Resume section on page 26 Remote in use Another phone that shares your line has a connected call See the Using a Shared Line section on page 36 for details gt Eh D RH Authenticated call See the Making and Receiving Secure Calls section on page 39 Encrypted call See the Making and Receiving Secure Calls section on page 39 Idle line BLF See the Using BLF to Determine a Line State section on page 41 E Oe Busy line BLF See the Using BLF to Determine a Line State section on page 41 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 21 Understanding Feature Availability Depending on your phone system configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system adm
14. Then View the main menu Press on your phone and wait a few seconds for the menu to display Main menu topics include e About Your Cisco Unified IP Phone Details about your phone e How do I 2 Procedures for common phone tasks Calling Features Descriptions and procedures for calling features e Help Tips on using and accessing Help Learn about a button or softkey Press then quickly press a button or softkey Learn about a menu item Press d u quo or to display a feature menu Highlight a menu item then press twice quickly Get help using Help Press twice quickly Select the help topic you need 20 OL 8163 01 An Overview of Your Phone Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions Lines Each line corresponds to a directory number that others can use to call you The Cisco Unified IP Phone 7961G 7961G GE supports one to six lines and the Cisco Unified IP Phone 7941G 7941G GE supports one to two lines depending on configuration To see how many lines you have look at the right side of your phone screen You have as many lines as you have directory numbers and phone line icons mm Calls Each line can support multiple calls By default your phone supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time
15. Your system administrator might ask you to use a shared line if you Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The Remote in Use icon appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the Remote in Use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy section for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See the Adding Yourself to a Shared Line Call section on page 37 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls See the Preventing Others from Viewing or Barging a Shared Line Call section on page 38 Note The maximum number of calls that a shared line supports can vary by phone OL 8163 01 Advanced Call Handling Adding Yourself to Shared Line Call Depending on how your phone is configured you can add yourself to a call on a shared line using eithe
16. displays phone numbers from your Placed Calls log 14 Keypad Allows you to dial phone numbers enter Basic Call Handling page 23 letters and choose menu items 15 Softkey buttons Each activates a softkey option displayed Understanding Phone Screen on your phone screen Features page 19 16 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages message page 52 18 0L 8163 01 An Overview of Your Phone Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open Primary phone line 137522 Displays the phone number directory number for your primary phone line When several feature tabs are open the phone number and the time and date alternate display in this area Programmable button indicators Programmable buttons can serve as phone line buttons speed dial buttons phone service buttons or phone feature buttons Icons and labels indicate how these buttons are configured For an icon reference see the Phone Screen Icons section in the Quick Reference Card at the front of this guide Softkey labels Each displays a softkey function To activate a softkey press the softkey button Status line Displays audio mode icons status information and prompts Call activity area Displays current calls per line including caller ID call duration and call s
17. number then go off hook by lifting the handset or pressing Dial O or A When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial press the number or scroll to it and go off hook If you make a mistake while dialing press lt lt to erase digits Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 23 Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1 2 Press for the new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 26 Speed dial a number Do one of the following Press a speed dial button Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 34 Dial from a corporate 1 Choose TD gt Corporate Using Call Logs page 46 directory on the phone Directory exact name can vary Enter a name and press Search Highlight a listing and go off hook Dial from a corporate 1 Open a web browser and go to a Using Cis
18. of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer Authenticated call fa Encrypted call Neither security icon appears if the call is non secure Determine if secure calls can be Contact your system administrator made in your company Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID administrator about a Your phone plays a tone and displays the message MCID successful suspicious or harassing call Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 39 Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind
19. on your primary line The call forward icon above the primary phone number The call forwarding target number in the status line Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 29 If you want to Then Set up or cancel call 1 Login to your User Options web pages See the Accessing Your forwarding remotely or for a User Options Web Pages section on page 53 non primary line 2 Access your call forwarding settings See the Controlling Line Settings on the Web section on page 59 Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with any confirmation that calls are being forwarded Instead you must confirm your settings in the User Options web pages Tips Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual Your system administrator can change call forwarding conditions for your phone lines Making Conference Calls Your Cisco Unified IP Phone allows you t
20. personskada Innan du utf r arbete pa nagon utrustning maste du vara medveten om farorna med elkretsar och k nna till vanliga forfaranden f r att forebygga olyckor Anvand det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Figyelem FONTOS BIZTONS GI ELO R SOK Ez a figyelmezeto jel vesz lyre utal S r l svesz lyt rejto helyzetben van Mielott b rmely berendez sen munk t v gezte legyen figyelemmel az slektromos ramk r k okozta kock zatokra s ismerkedjen meg a szok sos balesetv delmi elj r sokkal A kiadvanyban szereplo figvelmeztet sek fordit sa a k sz l khez mell kelt biztons gi figvelmeztet sek k z tt tal lhat a forditas az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTASITASOKAT
21. placing 23 prioritizing 40 redirecting while ringing 25 35 reporting problems with 66 secure 39 storing and retrieving 38 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 69 transferring 28 viewing 19 27 viewing multiple 27 cBarge 37 Cisco Unified IP Phone adjusting height of 13 connecting 12 description of 15 feature configuration for 22 63 illustration of 16 online help for 20 registering 13 securing handset rest 13 Cisco Unified IP Phone Expansion Module 7914 63 Cisco Unified Video Advantage 64 Cisco WebDialer See also WebDialer 61 Client Matter Code 25 CMC 25 conference calls Meet Me 31 33 standard 30 31 configuration Fast Dials 55 features and services 54 options 63 corporate directory dialing from web page with 24 using on phone 24 customization messages 52 70 D dialing options for 23 directory corporate 48 dialing from web page with 24 personal 48 using on phone 24 46 encrypted calls 39 ending a call options for 26 Extension Mobility log in 41 log out 41 extension numbers viewing 19 F FAC 25 Fast Dial service dialing with 25 feature buttons help 17 messages 17 services 17 settings 17 feature menus using 22 features availability of 22 63 footstand adjusting 13 button identifying 17 Forced Authorization Code 25 OL 8163 01 forwarding calls options for 29 G group call pickup using 35 handset l
22. then press PickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group 1 Do one of the following If the GPickUp softkey is available press it If the GPickUp softkey is not available go off hook to display it then press GPickUp 2 Enter the group pickup code If your phone supports auto pickup you are now connected to the call 3 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group 1 Do one of the following e If the OPickUp softkey is available press it e If the OPickUp softkey is not available go off hook to display it then press OPickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Tips Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time e Pressing OPickUp connects you to the call in the pickup group with the highest priority If you have multiple lines and want to pick up the call on a non primary line first press for the desired line then press a Call PickUp softkey Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 35 36 Using a Shared Line
23. 61G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 57 Controlling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password Choose User Options gt User Settings In the Browser Password area enter information Click Save Change your PIN Choose User Options gt User Settings In the Phone PIN area enter information Click Save Change the language locale for your User Options web pages VE PN Choose User Options gt User Settings In the User Locale area of the User Settings page choose an item from the Locale drop down list Click Save Change the language locale for your phone screen Go to the Device Configuration page by choosing User Options gt Device Choose an item from the User Locale drop down list Click Save Tip Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator 58 0L 8163 01 Customizing Your Phone on the Web Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line set
24. 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 27 You can use these additional methods to view multiple calls on multiple lines If you want to Then View calls on another 1 line Press 2 Immediately press the line button A Switch to call overview Press A for the highlighted line mode The phone switches to call overview mode displaying one call per line The displayed call is either the active call or the held call with the longest duration To return to standard viewing mode press then immediately press the line button Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press Transfer 2 Enter the target number 3 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 28 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up OL 8163 01 Basic Cal
25. Answer with the Keep the handset in the cradle and headset mode inactive unlit speakerphone Otherwise calls ring normally and you must manually answer them Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 43 Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone background image and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone per 1 Choose lt gt User Preferences gt Rings line Choose a phone line or the default ring setting Press Select and Save to set the ring tone or press Cancel 2 3 Choose a ring tone to play a sample of it 4 1 Change the ring pattern per Log in to your User Options web pages See the Accessing Your line flash only ring once User Options Web Pages section on page 53 beep only etc 2 Access your call ring pattern settings See the Controlling Line Settings on the Web section on page 59 Note Before you can access this setting your system administrator might need to enable it for you Adjust the volume level for Press while the handset is in the cradle and the headset the phone ringer and speakerphone buttons are off The new ringer volume is s
26. Cisco SYSTEMS Phone Guide Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP INCLUDING LICENSE AND WARRANTY Corporate Headguarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 IN dno13 Ioyjoue ea Jomsuy dnpjbia5 U9919S SNOIA91d NXY SIJNEJIP 11941 58013395 Jasay 95214 3U91119 JDDUUODSITI 301 jje Jaquinu JIP IPaNPA 19410 SJJED OM JIJSULIL uoud e ea 5801 SEH pue sjeo POSSTA E 10 P10991 SJIEJIQ 943 u do spera Suisn usyM 10S1N9 ow JO 19811 993 03 51930 2 Jp 92U9197U02 312917 squedionied ISTIJUCJ MOPUIM JU91119 25015 25010 58 11195 SP10991 919j9q Ie SUIPIEMIOJ Jgsueo dn 126 TIVPA4O 92U9197U02 USIJQEJSI pue uo e JJISINOA agIego sogueyo Sui jdde U9919S E 10 UE OULD poueo IJQEJIEAB uorsu 1x Asnq e UJYM 19229 MEJJJED SUI e uo e 03 JJISINOA 8 21403 d H 293 01 u
27. Click a phone number in the Search Results area Click Save Assign a Fast Dial code Choose User Options gt Fast Dials to a phone number Click Add New without using a PAB entry Change the Fast Dial code if desired Enter a phone number Click Save Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Click on a component of the entry Change the phone number Click Save Delete a Fast Dial entry S PFS P PN TNT FR U NA NOO SF PAN Search for a Fast Dial Select one or more entries Click Delete Selected Tips You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using PAB entry Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 55 Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages Your system administrator c
28. NV XPNOIJOTTOIJOTE apiBu Trou TIPOEI OTTOINONG EVTOTT CETE TN TNG OTIC TIPOLI OTTOIJOEIG TTOU TN OUGKEUM DYNAZTE 112 2 NIAIWN NINTLA NINN 21717 ANNA NYNI ANN N120 7NON AT MATN n o nin INY 72 TIN DY TAVNY 97 NP ND7 DNA DN O 7NWN D ayna ND NO VTM wnnun NIN VAN DIN DN WN TD MINTN 72 YW NDIOA PONN NMINN NIDIAIXNU NINMINNA NIVA NNATMA DANA 77117 NIN NINN Ww cekoe
29. RU ES IMPORTANTES DE SEGURAN A Este s mbolo de aviso significa perigo Voc se encontra em uma situa o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de preven o de acidentes Use o n mero da declara o fornecido ao final de cada aviso para localizar sua tradu o nos avisos de seguran a traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRU ES OL 8163 01 Getting Started Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde pa udstyr skal du vere opmeerksom pa de involverede risici der er ved elektriske kredslgb og du skal s tte dig ind i standardprocedurer til undg else af ulykker Brug erkleeringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER loni l sl Olga s al do jiSa Belgie ED D n g a 3923 18 Sand AS sl Aus i else HH ale lo GS AL SH OL al police aal uty id dala Aisay Mel JS 5 1 A age oll SLU rei alge cgi 989 93 Cali M q Aal aa weil IM Aa GLAN s o Upozorenje VA NE SIGURNOSNE NAPOMENE Ovaj simbol upozorenja predstavlja opasnost Nalazite se u s
30. W JISPUEU y dn Suey GA 10 55914 e Surmp JOSPEJU 10 1 ye ds 207 03 MS ospuey 941 dn JI 3unnp Jaspuey 993 03 PIMS So sie pede gq MOA 225 03 Yooy uo UOJJNQ UONLBIAEN y ssoid 10 55914 Joquinu Jaquinu e Joye 10 1oJ q YOoY JJ0 09 JHE3 99EJ4 O sua ououd ow uo dau SYSE 9U0YJ JISPEJH 21N Jayeads 53013125 S91J0J9911Q dat S9DTAIOS SI ESSIW 93 841 SUOJJ uong pousisse TAN 9014198 4 4 uondo pajqeua o ptA IBESSIW uMOUYUN SNJEJS Suen K1032911P 10 ainjeaj J Tq SUNSIJ 10 801 eip poads 911389 Tg SUNSIJ 10 801 JJe Terp poads e ur aur Asng A E FE 5 soinjeoq 19430 asn ur uoudi ye d s D MOW lt lt EA SI PLILYI 2J9J9Q gt gt W ejdsrp opia 250045 JPOWPIA asn ur JISPUEH Pp 3093002 us 1J 1l
31. act name can vary Directory 2 Choose Logout 50 OL 8163 01 Using Call Logs and Directories Tips Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 51 Accessing Voice Messages To access voice messages use the P button S Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message system If you want to Then Set up and personalize your voice message service Press and follow the voice instructions If a menu appears on your screen choose an appropriate menu item See if you have a new voice message Look for e A steady red light on your handset This indicator can vary See the Customizing Rings and Message Indicators section on page 44 A flashing message waiting icon Kand text message on your screen Listen to your voice messages or access the voice messag
32. adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Accessibility Features A list of accessibility features is available upon request Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 11 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the figure and table below to connect your phone 113656 1 DC adaptor port DC48V 5 Access port 10 100 PC 2 AC to DC power supply 6 Handset port 3 AC power cord 1 Headset port 4 Network port 10 100 SW 8 Footstand button 1 Your phone may show 10 100 1000 12 OL 8163 01 Connecting Your Phone Adjusting the Footstand To change the angle of the phone base adjust the footstand while pressing the footstand button Adjusting the Handset Rest Cisco recommends adjusting the handset rest particularly when wall mounting the phone as this will ensure that the receiver will not readily slip out of the cradle See the table below for instructions 120521 1 the handset aside and pull the square plastic tab from the handset rest Rotate
33. an give you access to TABSynch and provide detailed instructions Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials N Note For help using speed dial features see the Speed Dialing section on page 34 If you want to Then do this after you log in Set up speed dial 1 Select a device buttons 2 Click Speed Dials 3 Enter a number and label for a speed dial button programmable button on your phone 4 Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 1 Select a device 2 Click Speed Dials 3 Enter a number and label for an Abbreviated Dialing code 4 Click Save Set up Fast Dials See the Configuring Fast Dials on the Web section on page 55 Set up Abbreviated dialing You can also set up Fast Dials on your phone See the Using Personal Directory on Your Phone section on page 49 Tip You can set up a speed dial button for each programmable button on your phone that is not reserved as a line button Alternately use Abbreviated Dial or Fast Dial 56 OL 8163 01 Customizing Your Phone on the Web Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscr
34. aved automatically Change the way that the 1 Login to your User Options web pages See the Accessing Your voice message light on your User Options Web Pages section on page 53 handset works 2 Access your message indicator settings See the Controlling Line Settings on the Web section on page 59 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip 44 OL 8163 01 Using Phone Settings Customizing the Phone Screen You can adjust the characteristics of your phone screen If you want to Then Change the phone 1 Choose lt gt User Preferences gt Contrast screen contrast 2 make adjustments press Up Down or go 3 Press Save or press Cancel Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display Press lt gt and then press 1 3 on the keypad Next press Ei to change the contrast until you can see the phone screen display and then press Save Change the background 1 Choose gt User Preferences gt Background Images image 2 Scroll through available images and press Select to choose an image 3 Press Preview to see a larger view of the background image 4 Press Exit to return to the selection menu 5 Press Save to accept the image or press Cancel Note If you do not see a selection of images then this option has not been e
35. co WebDialer directory on your personal WebDialer enabled corporate page 61 computer using directory Cisco WebDialer 2 Click the number that you want to dial Use Cisco CallBack to receive 1 Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound administrator ringing extension is available Hang up Your phone alerts you when the line is free 3 Place the call again See if a line associated with a speed dial call record or directory listing is busy before placing a call to that line Look for Busy Lamp Field indicators Using BLF to Determine a Line State page 41 Make a priority precedence call Enter the MLPP access number then enter the phone number Prioritizing Critical Calls page 40 24 OL 8163 01 If you want to Then Basic Call Handling For more information see Dial from a Personal Address Book PAB entry 1 Choose gt Personal Directory to log in 2 Choose Personal Address Book and search for a listing Using Personal Directory on Your Phone page 49 Place a call using a billing or tracking code Dial a number 2 After the tone enter a client matter code CMC or a forced authorization code FAC Your system administrator Place a call using your Cisco Unified Extension Mobility profile Log in to the Extension Mobility service on a phone Using Cisco Extension M
36. discuss with your phone system administrator based on your calling needs or work environment S Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com univercd cc td doc product voice c ipphon index htm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone or subscribing to the Fast Dial service See the Speed Dialing section on page 34 Cisco Unified IP Phone Expansion Module 7914 Phone Guide Work with or work as an administrative assistant Consider using e Cisco Unified CallManager Assistant service e A shared line See the e Using a Shared Line section on page 36 e Cisco Unified CallManager Assistant User Guide Want to use one extension for several phones Request a shared
37. e handset during a call Press or O then hang up the handset Switch to the handset from the speakerphone or headset during a call Lift the handset without pushing any buttons Adjust the volume level for a call Press G during a call or after invoking a dial tone This action adjusts the volume for the handset speakerphone or headset depending on which device is in use Press Save to preserve the volume level for future calls Obtaining a Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see the Headset Information section on page 14 42 OL 8163 01 Using a Handset Headset and Speakerphone Using AutoAnswer When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You might use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a Keep headset mode active in other words keep Q illuminated even headset when you are not on a call To keep headset mode active do one of the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use Auto Answer in headset mode calls will be answered automatically only if is illuminated Otherwise calls ring normally and you must manually answer them Use Auto
38. e apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES OL 8163 01 Getting Started Varoitus T RKEIT TURVALLISUUSOHJEITA T m varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyv t riskit ja tutustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET Attention IMPORTANTES INFORMATIONS DE S CURIT Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entra ner des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ
39. e the Using Personal Directory on the Web section on page 54 If you want to Then Access Personal Directory for PAB and Fast Dial codes 1 Choose s gt Personal Directory exact name can vary Enter your Cisco Unified CallManager user ID and PIN then press Submit Search for a PAB entry Access Personal Directory then choose Personal Address Book Enter search criteria and press Submit You can choose Previous or Next to move through listings Highlight the PAB listing that you want and press Select Dial from a PAB entry Search for a listing Highlight the listing and press Select Press Dial You may need to press the more softkey to see Dial Enter the participant s phone number Highlight the number that you want to dial and press OK Press OK again to dial the number Delete a PAB entry Search for a listing Highlight the listing and press Select Press Delete Choose OK to confirm the deletion Edit a PAB entry PON T PF P 98 FAR Pe FP SF WD Search for a listing Highlight the listing and press Edit to modify a name or email address If necessary choose Phones to modify a phone number Press Update Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 49 If you want to Then Add a new PAB entry 1 Access Personal Directory then choose Personal Address Boo
40. e through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing 10 OL 8163 01 Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform
41. ears the first time that vou use WebDialer after vou click the number that vou want to dial To return to Preferences in the future click the preferences icon from the Make Call or Hang Up page The Preferences page contains the following options Preferred language Determines the language used for WebDialer settings and prompts Use permanent device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on the phone choose ec gt Network Configuration gt Host Name Use Extension Mobility If selected prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile if available Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory 62 OL 8163 01 Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to
42. ectory exact name can vary User your keypad to enter a full or partial name and press Search To dial select the listing or scroll to the listing and go off hook Dial from a corporate directory while on another call Choose S gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial FP D gt Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e EndCall Disconnects the first call and dials the second See if the phone line in Look for Busy Lamp Field BLF indicators See the Using BLF to Determine the directory is busy a Line State section on page 41 Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields 48 OL 8163 01 Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately se
43. ee the Accessing Voice Messages section on page 52 See softkey and icon definitions See the Quick Reference Card in the front of this guide Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone A Warning Waarschuwing IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enig
44. eps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF lt Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support root shtml Duration of Hardware Warranty One 1 Year Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 67 Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Ret
45. ermine the state of a phone line associated with a speed dial button call log or directory listing on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See the Using BLF to Determine a Line State section on page 41 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service See the Using Cisco Extension Mobility section on page 41 64 OL 8163 01 Troubleshooting Your Phone Troubleshooting Your Phone This section provides information to help you troubleshoot problems with your phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply You must log into the Extension Mobility service You must enter a client matter code or forced authorization code after dialing a number Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The Settings button is unresponsive Your system administrator might have disabled lt on your phone The softkey that you want to use does not appear One or more of the following fac
46. erstanding Buttons and Hardware You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 15 Cisco Unified IP Phone 7961G and 7961G GE Figure 1 Figure 2 Cisco Unified IP Phone 7941G and 7941G GE 137504 16 OL 8163 01 An Overview of Your Phone Item Description For more information see Programmable Depending on configuration e Understanding Phone buttons programmable buttons provide access to Screen Features page 19 Phone lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature Web based services for example a Personal Address Book PAB button Phone features for example a Privacy button The buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber steady Privacy in use Amber flashing Incoming call Red steady Remote line in use shared line or BLF status Basic Call Handling page 23 Speed Dialing page 34 e Using a Shared Line page 36 e Using BLF to Determine a Line State page 41 Phone screen Shows phone features Understanding Phone Screen Features page 19 Footstand button Allows you to adjust the angle of the phone base Adjusting the Footstand page 13 Messages button d Auto dials your voice message
47. ervices See also User Options web pages 57 placed calls records of 46 72 placing calls options for 23 prioritizing calls 40 privacy and shared lines 36 using 38 programmable buttons description of 17 labels for 19 Q QRT 66 using 66 Quality Reporting Tool 66 received calls records of 46 redial 23 Remote in Use icon for shared lines 36 resume using 26 ringer customizing 44 indicator for 18 s safety warnings 2 secure calls 39 security levels of 39 making and receiving secure calls 39 verifying non secure calls 39 OL 8163 01 services changing or ending 57 service names 57 subscribing to 57 services button description of 17 settings button description of 17 shared lines and Remote in Use icon 36 description of 36 with barge 37 with privacy 38 softkey buttons description of 18 labels for 19 sound See audio quality of 14 speakerphone answering calls with 25 button identifying 18 hanging up with 26 mode 42 speed dial 34 buttons identifying 17 labels 19 using 24 status data locating 65 status line viewing 19 subscriptions See services subscribing to 57 suspicious calls tracing 39 switching calls 27 T Tabs phone and feature 19 TABSynch 56 TAPS using 13 text entering on phone 22 Tool for Auto Registered Phones Support 13 transferring options for 28 troubleshooting 65 See also QRT 65 U User Options web pages subscribing and unsubscribing to phone services 57
48. es menu Press ep Depending on your voice message service doing so either auto dials the message service or provides a menu on your screen Send a call to your voice message system Press iDivert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers will hear your voice message greeting and can leave you a message 52 OL 8163 01 Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CallManager User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in to your User Options web pages If you want to Then do this Log in to your User Options web pages 1 Obtain a User Options web page URL user ID and default password from your system administrator Open a web browser on your computer enter the URL and log on If prompted to accept security settings click Yes or Install Certificate The Cisco Unified CallManager User Options main web page displays From this page you can choose User Options t
49. f Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Screen Features 19 Cleaning the Phone Screen 19 Understanding Feature Buttons and Menus 20 Understanding the Help System on Your Phone 20 Understanding Lines vs Calls 21 Understanding Line and Call Icons 21 Understanding Feature Availability 22 Basic Call Handling 23 Placing a Call Basic Options 23 Placing a Call Additional Options 24 Answering a Call 25 Ending a Call 26 Using Hold and Resume 26 Using Mute 27 Switching Between Multiple Calls 27 Viewing Multiple Calls 27 Transferring Calls 28 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP iii Forwarding All Calls to Another Number 29 Making Conference Calls 30 Understanding Types of Conference Calls 30 Starting and Joining a Standard Conference 31 Starting or Joining a Meet Me Conference Call 33 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36 Understanding Shared Lines 36 Adding Yourself to a Shared Line Call 37 Preventing Others from Viewing or Barging a Shared Line Call 38 Storing and Retrieving Parked Calls 38 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 39 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 41 Using BLF to Determine a Line State 41 Using a Handset Headset and Speakerphone 42 Obtaining a Headset 42 Using AutoAnswer 43 Usi
50. fore placing a call to that line Tip To view the complete call record of a multiparty call press Details The Details call record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order e The first logged entry is the name number of the last completed call of a multiparty call received on your phone e The second logged entry is the name number of the first completed call of a multiparty call received on your phone Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 47 Directory Dialing Depending on configuration your phone can provide corporate and personal directory features e Corporate Directory Corporate contacts that you can access on your phone Corporate Directory is set up and maintained by your system administrator e Personal Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and User Options web pages Personal Directory is comprised of Personal Address Book PAB and Fast Dials PAB is a directory of your personal contacts Fast Dials allows you to assign codes to PAB entries for quick dialing Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory while not on another call Choose us gt Corporate Dir
51. ges section on page 53 Choose User Options gt Directory and search for a coworker Click the number that you want to dial 4 If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 end a call click Hangup or hang up from your phone Use WebDialer with 1 Log into a WebDialer enabled corporate directory and search for another online coworkers corporate directory 2 Click the number that you want to dial not your User Options directory When prompted enter your user ID and password 4 If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 end a call click Hangup or hang up from your phone Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 61 If you want to Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or change WebDialer preferences Access the Preferences page The Preferences page app
52. guration item that you want to view Access status data Choose eu gt Status and select the status item that you want to view Access phone model information Choose Ir gt Model Information Access phone call and voice quality information Choose gt Status gt Call Statistics Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on configuration use the QRT to Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes 66 OL 8163 01 Cisco One Year Limited Hardware Warranty Terms Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these st
53. ibe to a phone service before accessing it on your phone If you want to Then do this after you log in and select a device Subscribe to a service 1 Select a device Click Phone Services Click Add New Choose a service from the drop down list and click Next m Pe N Change the service label and or enter additional service information if available optional Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name Search for services Click on the service name Change the information and click Save Add a service to an available programmable phone button Select a device Click Service URL Note Ifyou do not see this option ask your system administrator to configure a service URL button for your phone DVE Pe N SPOS r Pe N BO 3 Choose a service from the Button Service drop down list 4 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 5 Click Save 6 Click Reset to reset your phone necessary to see the new button label on your phone Access a service on your phone Press on your phone Or if you have added a service to a programmable button A press the button Cisco Unified IP Phone 79
54. ight strip 18 securing in cradle 13 using 42 hanging up options for 26 headset answering calls with 25 audio quality 14 button identifying 18 hanging up with 26 mode 42 obtaining 42 headset performance general 14 help button description of 17 help using 20 hold and resuming calls 26 and switching calls 27 and transferring 28 using 26 icons for call states 21 for lines 21 iDivert description of 2 transferring calls with 29 52 installing Cisco Unified IP Phone 12 K keypad description of 18 L language locale settings 58 line buttons identifying 17 lines and call states 21 and using BLF 41 description of 21 icons 21 viewing 19 Malicious Call Identification MCID using 39 Meet Me conferences 31 33 menus using 22 messages indicator for 44 52 listening to 52 messages button description of 17 missed calls records of 46 MLPP using 40 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 71 multiple calls handling 27 mute button description of 18 mute using 27 navigation button description of 18 network configuration data locating 65 on hook dialing 23 online help using 20 P PAB 48 Personal Address Book See PAB 49 Personal Address Book PAB dialing from 25 phone lines buttons for 17 description of 21 viewing 19 phone screen adjusting contrast of 45 changing language of 45 cleaning 19 features of 19 phone s
55. inistrator for information about feature operation or availability 22 OL 8163 01 Basic Call Handling Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone If you want to Then For more information see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 15 Place a call using the speakerphone Press and enter a number Using a Handset Headset and Speakerphone page 42 Place a call using a headset Press and enter a number Or if is lit press New Call and enter a number Using a Handset Headset and Speakerphone page 42 Redial a number Press Redial to dial the last number or press the Navigation button with the phone idle to see your Placed Calls Using Call Logs page 46 Place a call when another call 1 Press Hold Using Hold and Resume is active using the same line 9 Press New Call page 26 3 Enter a number Dial from a call log 1 Choose gt Missed Calls Using Call Logs page 46 Received Calls or Placed Calls 2 Select the listing or scroll to it and go off hook Tips e You can dial on hook without a dial tone pre dial pre dial enter a
56. injay 2 Jamsuy 19MSUY Joquinu x pur erp p ds Sursn JEIqIqqV suoniuyag J2JJOS SySe OUOUJ suoo uong SUOJJ U9919S uoud ABxYOS 902925 0 g 19Beuewje3 0251 10 39 9 1 61 0 1761 pue 2D DL96 DL96L4 uoud OISID E XDIND SN3LSAS 09819 10 918 TO 17050 13410 Aue pur 0217 U32MJ9Q IUSUONEJJI drysioued jou PJOM 941 JO asn ayy SIZUMO JANIAGSAI JO y are IJISQIJ JO JUIUMIOP SLYJ ut p ouonu ui UN SALIJUNOI SAJLIS IYI SAILIJYJE SI 10 58 02810 JO SyIEUDPLI POIAISIBAI OBOJ sut 1s S 02817 IYI SUJJSAS 02510 SOI 92810 09SID PIAJASAI 51482 JIV Duy 02510 9007 193124407 SW31SAS 0951 ssaid Gau Juedionsed au UJJUOD lt 55214 9919197102 plepueys E JIEJS WEBE Jsuei 55914 Gau ay 19JU9 TOJSUBIT 55214 Joquinu mou e 0 E JOJSULIL uuns w JO p oH 55 4 ulns i p oH lt lt 10 gt gt TEBIPY JOOCL JJO 08 pur Sunsi e 34314314 ep OL Sot 2500 2 0 55914 5801 4 asp 55914 auoyd 211
57. ips If a phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 37 Preventing Others from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or 1 Press Private A barging calls on a shared line 2 To verify that Privacy is on look for the Privacy enabled icon next to an amber line button 9 Allow others to view or barge calls 1 Press Private shared line 2 verify that Privacy is off look for the Privacy disabled icon Q next to an unlit line button Tips If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual The Privacy feature applies to all shared lines on your phone Conseguently if you have multiple shared lines and Privacy is enabled coworkers will not be able to view or barge calls on any of your shared lines Storing and Retrieving Parked Calls You can park a call when you want to st
58. ituaciji koja mo e prouzro iti tjelesne ozljede Prije rada s bilo kojim ure ajem morate razumjeti opasnosti vezane uz elektri ne sklopove te biti upoznati sa standardnim na inima izbjegavanja nesre a U prevedenim sigurnosnim upozorenjima prilo enima uz ure aj mo ete prema broju koji se nalazi uz pojedino upozorenje prona i i njegov prijevod SA UVAJTE OVE UPUTE Upozorn n D LE IT BEZPE NOSTN POKYNY Tento upozor uj c symbol ozna uje nebezpe Jste v situaci kter by mohla zp sobit nebezpe razu P ed prac na jak mkoliv vybaven si uv domte nebezpe souvisej c s elektrick mi obvody a seznamte se se standardn mi opat en mi pro p edch zen raz m Podle sla na konci ka d ho upozorn n vyhledejte jeho p eklad v p elo en ch bezpe nostn ch upozorn nich kter jsou p ilo ena k za zen USCHOVEJTE TYTO POKYNY Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 7 MINTX Opomena ZHMANTIKE2 2 A gt bAAEIA gt AUTO To C LBO O onuq vzi BpIOKEOTE KAT OTAON TTOU TTPOKAA CE TGOUUOTOGUO EPYUOTE TE OTTOIOONTTOTE EGOTTAIGL EXETE UTTOWN TOUG TOU OXET OVTOI UE KAI XETE UE TIC GUV BEIG VIA T
59. k 2 Access the Search page by choosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and e mail information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Choose Submit to add the entry to the database Assign a Fast Dial 1 Search for a PAB entry code to a entry 2 Highlight the listing and press Select 3 Press Fast Dial 4 Highlight the number that you want to dial and press Select 5 Highlight the Fast Dial code that you want to assign to the number and press Select Add a new Fast Dial 1 Choose 4E gt Personal Directory gt Personal Fast Dials code not using a PAB 2 Press Fast Dial entry 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial 1 Choose lt gt Personal Directory gt Personal Fast Dials codes 2 You can choose Previous or Next to move through listings 3 Highlight the listing that you want and press Select Place a call using a 1 Search for a Fast Dial code Fast Dial code 2 Highlight the listing you want and press Select 3 Press Dial 4 Choose OK to complete the action Delete a Fast Dial 1 Search for a Fast Dial code code 2 Highlight the listing you want and press Select 3 Press Remove Log out of Personal 1 Choose Sm gt Personal Directory ex
60. l Handling If you want to Then Transfer two current calls 1 Scroll to highlight any call on the line to each other direct transfer without staying on the line 2 Press Select 3 Repeat this process for the second call 4 With one of the selected calls highlighted press DirTrfr To display DirTrfr you might need to press more The two calls connect to each other and drop you from the call Note If you want to stay on the line with the callers use Join instead Redirect a call to your voice Press iDivert The call is automatically transferred to your voice messaging system message greeting You can use iDivert with a call that is active ringing or on hold Tips If on hook transfer is enabled on your phone you can either hang up to complete the call or press Transfer and then hang up If on hook transfer is not enabled on your phone hanging up without pressing Transfer again places the call on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number If you want to Then Set up call forwarding on your Press CFwdALL and enter a target phone number primary line Cancel call forwarding on Press CFwdALL your primary line Verify that call forwarding is Look for enabled
61. line This allows you to use one extension for your desk phone and lab phone for example See the Using a Shared Line section on page 36 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 63 If you Then For more information Share phones or office space with coworkers Consider using Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join coworkers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see the e Advanced Call Handling section on page 34 Using a Shared Line section on page 36 e Using Cisco Extension Mobility section on page 41 Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See the Using AutoAnswer section on page 43 Need to make video calls Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide Det
62. ll the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note Participants hear a busy tone if they call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 33 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing Fast Dials N Note e To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See Accessing Your User Options Web Pages section on page 53 To set up Fast Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone section on page 49 e Alternately your system administrator can configure speed dial features fo
63. m pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for a forhindre ulykker Bruk nummeret i slutten av hver advarsel for a finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PA DISSE INSTRUKSJONENE INSTRUCOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc esta em uma situac o que ser causadora de les es corporais Antes de iniciar a utiliza o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de preven o de acidentes Utilize o n mero da instru o fornecido ao final de cada aviso para localizar sua tradu o nos avisos de seguran a traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiaricese con los procedimientos estandar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES OL 8163 01 Getting Started Varning VIKTIGA SAKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till
64. nabled on your system Change the language on 1 Login your User Options web pages See the Accessing Your User your screen Options Web Pages section on page 53 2 Access your user settings See the Controlling User Settings on the Web section on page 58 Change the line text 1 Login to your User Options web pages See the Accessing Your User label Options Web Pages section on page 53 2 Access your line label settings See the Controlling Line Settings on the Web section on page 59 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 45 Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button Using Call Logs Your phone maintains records of your missed placed and received calls If you want to Then View your call logs Choose gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records To view a truncated listing highlight it and press EditDial Erase your call logs Press us then press Clear Doing so erases all records in all logs Dial from a call log while not on another call 1 Choose E gt Missed Calls Placed Calls or Received Calls 2 Highlight a call record from the log Note If the Details softkey displays the call is the primary entry of a multiparty call See the Tip sec
65. nce While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop the last party added to the conference Press RmLstC You can remove participants only if you initiated the conference call Remove any conference participant 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference End your participation in a conference Hang up or press EndCall Tips Calls must be on the same line before you can add them to a conference If calls are on different lines transfer them to a single line before using Confrn or Join Depending on how your phone is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up 32 OL 8163 01 Basic Call Handling Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to invoke a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they ca
66. ng Phone Settings 44 Customizing Rings and Message Indicators 44 Customizing the Phone Screen 45 Using Call Logs and Directories 46 Using Call Logs 46 Directory Dialing 48 Using Corporate Directory on Your Phone 48 Using Personal Directory on Your Phone 49 OL 8163 01 Accessing Voice Messages 52 Customizing Your Phone on the Web 53 Accessing Your User Options Web Pages 53 Configuring Features and Services on the Web 54 Using Personal Directory on the Web 54 Using Your Personal Address Book on the Web 54 Configuring Fast Dials on the Web 55 Using the Address Book Synchronization Tool 56 Setting Up Speed Dials on the Web 56 Setting Up Phone Services on the Web 57 Controlling User Settings on the Web 58 Controlling Line Settings on the Web 59 Using Cisco WebDialer 61 Understanding Additional Configuration Options 63 Troubleshooting Your Phone 65 General Troubleshooting 65 Viewing Phone Administration Data 66 Using the Quality Reporting Tool 66 Cisco One Year Limited Hardware Warranty Terms ei Index 69 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP vi OL 8163 01 A Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then
67. o access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in After you have logged in to your User Options web pages choose User Options gt Device The Device Configuration page displays If you have multiple devices assigned to you verify that the appropriate device phone model or Extension Mobility profile is selected If necessary choose another device from the Name drop down menu From the Device Configuration page you can access all of the various configuration options available for your phone other pages might not provide access to all options Choose User Options to access User Settings Directory Personal Address Book and Fast Dials Choose toolbar buttons to access phone specific options such as line settings phone service settings and speed dials To return to the Device Configuration page from another page choose User Options gt Device Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 53 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See the Accessing Your User Options Web Pages section on page 53 Using Personal Directory on the Web The Personal Directory feature set consists of
68. o combine three or more separate calls into one conversation creating a conference call Understanding Types of Conference Calls There are two types of conference calls Standard and Meet Me Standard Conference Calls You can create a standard conference in different ways depending on your needs and the softkeys available on your phone 30 Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones Join Use this softkey to establish a standard conference by joining several calls already on one line cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on phones that use shared lines OL 8163 01 Basic Call Handling See the Starting and Joining a Standard Conference section on page 31 for additional instructions Meet Me Conference Calls You can create a Meet Me conference by calling the Meet Me phone number at a specified time See the Starting or Joining a Meet Me Conference Call section on page 33 for additional instructions Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call If you want to Then e Create a conference by 1 From a connected call press Confrn You may need to press the calling participant
69. obility page 41 Answering a Call You can answer a call by lifting the handset or you can use other options if they are available on your phone If you want to Then For more information see Answer with a headset Press if unlit Or if is already Using a Handset Headset lit press Answer or flashing and Speakerphone page 42 Answer with the speakerphone Press Answer or flashing Using a Handset Headset and Speakerphone page 42 Switch from a connected call to answer a new call Press Answer or if the call is ringing on a different line press flashing Using Hold and Resume page 26 Answer using call waiting Press Answer Using Hold and Resume page 26 Send a call to your voice messaging system Press iDivert Accessing Voice Messages page 52 Auto connect calls Use AutoAnswer Using AutoAnswer page 43 Retrieve a parked call on another phone Use Call Park Storing and Retrieving Parked Calls page 38 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 25 If you want to Then For more information see Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 35 Answer a priority call Hang up the current call and press Answer Prioritizing Critical Calls page 40
70. on the system or connect or disconnect cables during periods of lightning activity Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 9 A Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables A Caution Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24 AWG communication cable Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone A Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors A Warning The device is designed to work with TN power systems A Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device A Warning The power supply must be placed indoors A Caution Only use the Cisco specified power supply with this product Power Outage Your accessibility to emergency servic
71. ore the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system for example a phone at a coworker s desk or in a conference room If you want to Then Store an active call 1 During a call press Park You may need to press the more softkey to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call N Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number See vour svstem administrator for details 38 OL 8163 01 Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call have been verified Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated Non secure call At least one of the participating phones the connection does not support these security features or the phones cannot be verified If you want to Then Check the security level
72. r Barge or cBarge If you want to Then See if the shared line is in use Look for the remote in use icon Gp next to a red line button 9 View details about current calls on the shared line Press the red line button for the remote in use line All non private calls appear in the call activity area of the phone screen Add yourself to a call on a shared line using the Barge softkey 1 Highlight a remote in use call 2 Press Barge You may need to press the more softkey to display Barge Other parties hear a beep tone announcing your presence Add yourself to a call on a shared line using the cBarge softkev 1 Highlight a remote in use call 2 Press cBarge You may need to press the more softkey to display cBarge Other parties hear a tone and brief audio interruption and call information changes on the phone screen Add new conference participants to a call that you have barged Barge the call using cBarge if available Unlike Barge cBarge converts the call into a standard conference call allowing you to add new conference participants See the Making Conference Calls section on page 30 Leave a barged call Hang up If you hang up after using Barge the remaining parties hear a disconnect tone and the original call continues If you hang up after using cBarge the call remains a conference call provided at least three participants remain on the line T
73. r you If you want to Then Use speed dial 1 Set up speed dial buttons See the Setting Up Speed Dials on the Web buttons section on page 56 2 place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busy before dialing See the Using BLF to Determine a Line State section on page 41 Use Abbreviated Set up Abbreviated Dialing codes See the Setting Up Speed Dials on the Dial Web section on page 56 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dial 1 Create a Personal Address B ook entry and assign a Fast Dials code See Using Personal Directory on the Web section on page 54 2 To place a call access the Fast Dial service on your phone See the Using Personal Directory on Your Phone section on page 49 34 OL 8163 01 Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling with coworkers If you want to Then Answer a call that is ringing on another extension within your call pickup group 1 Do one of the following e If the PickUp softkey is available press it e Ifthe PickUp softkey is not available go off hook to display it
74. s Toggle Mute off Press Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted use the Navigation button to scroll to it If you want to Then Switch between 1 Make sure the call that you want to switch to is highlighted connected calls on one 9 Press Resume line Any active call is placed on hold and the selected call is resumed Switch between Press for the line that you are switching to connected calls on If a single call is holding on the line the call automatically resumes If different lines multiple calls are holding highlight the appropriate call and press Resume Switch from a Press Answer or if the call is ringing on a different line press flashing connected call to Any active call is placed on hold and the selected call is resumed answer a ringing call Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call handling efforts In standard viewing mode your phone displays calls as follows for the highlighted line Calls with the highest precedence and longest duration display at the top of the list Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last Cisco Unified IP Phone 7961G 7961G GE and
75. s more softkey to see Confrn e Add new participants to 2 Enter the participants phone number an existing conference 3 Wait for the call to connect 4 Press Confrn again to add the participant to your call 5 Repeat to add additional participants Create a conference by joining 1 Make sure that you have two or more calls on a single line two or more existing calls 2 Highlight a call that you want to add to the conference 3 Press Select The selected call displays this icon M 4 Repeat this process for each call that you want to add From one of the selected calls press Join You may need to press the more softkey to see Join Note The active call is automatically selected Participate in a conference Answer the phone when it rings Create a conference by Highlight a call on a shared line and press cBarge You may need to barging a call on a shared line press the more softkey to display cBarge See the Using a Shared Line section on page 36 View a list of conference 1 Highlight an active conference Participants 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of While viewing the conference list press Update participants Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 31 If you want to Then See who started the confere
76. service varies by service Accessing Voice Messages page 52 Directories button Opens closes the Directories menu Use it to access call logs and directories Using Call Logs page 46 T elp button Activates the Help menu Understanding the Help System on Your Phone page 20 Settings button Opens closes the Settings menu Use it to control phone screen contrast and ring sounds Using Phone Settings page 44 Services button Opens closes the Services menu Customizing Your Phone on the Web page 53 Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 17 Item Description For more information see 9 Volume button Controls the handset headset and Using a Handset Headset 0 speakerphone volume off hook and the Speakerphone page 42 ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When Using a Handset Headset the speakerphone is on the button is lit Speakerphone page 42 11 Mute button Toggles the Mute feature on or off When Using Mute page 27 Mute is on the button is lit 12 Headset button Toggles the headset on or off When the Using a Handset Headset headset is on the button is lit and Speakerphone page 42 13 Navigation button Allows you to scroll through menus and Using Call Logs page 46 highlight items When the phone is on hook
77. some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http www vxicorp com cisco http www plantronics com 14 OL 8163 01 An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G GE gigabit Ethernet version and the 7941G and 7941G GE gigabit Ethernet version are full feature telephones that provide voice communication over the same data network that your personal computer uses allowing you to place and receive phone calls put calls on hold speed dial numbers transfer calls make conference calls and so on The gigabit Ethernet Cisco Unified IP Phone 7961G GE and 7941G GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony providing gigabit throughput to your desktop In addition to basic call handling features your phone can provide enhanced productivity features that extend your call handling capabilities Depending on configuration your phone supports Access to network data XML applications and web based services Online customizing of phone features and services from your User Options web pages comprehensive online help system that displays information on the phone screen Und
78. speed dial button call log or directory listing on your phone You can place a call to this line regardless of the BLF status This feature does not prevent dialing If you want to Then See the state of a Look for one of these indicators next to the line number speed dial line Line is in use Q Line is idle H BLF indicator unavailable for this line See the state of a line Look for one of these indicators next to the line number listed in a call log or Line is in use directory Line is idle H BLF indicator unavailable for this line Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 41 Using a Handset Headset and Speakerphone You can use your phone with a handset headset or speakerphone If you want to Then Use the handset Lift it to go off hook replace it to go on hook Use a headset Press to toggle headset mode on and off If you use AutoAnswer see the Using AutoAnswer section on page 43 for exceptions You can use the headset in conjunction with all of the controls on your phone including 2 and Use the speakerphone Press to toggle speakerphone mode on or off Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit Switch to the headset or speakerphone from th
79. tate for the highlighted line standard view See the Understanding Line and Call Icons section on page 21 and the Viewing Multiple Calls section on page 27 Phone tab Indicates call activity Press this tab to return to the call activity area if needed Feature tabs Each indicates an open feature menu See the Understanding Feature Buttons and Menus section on page 20 Cleaning the Phone Screen Use only a soft dry cloth to wipe the phone screen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 19 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu If you want to Open or close a feature menu Then Press a feature button Messages Services sm Directories lt s Settings Help Scroll through a list or menu Press the Navigation button Go back one level in a feature menu Press Exit Pressing Exit from the top level of a menu closes the menu Switch among open feature menus Press a feature tab Each feature menu has a corresponding tab The tab is visible when the feature menu is open Understanding the Help System on Your Phone Your phone provides a comprehensive online help system Help topics appear on the phone screen If you want to
80. the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 13 Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network
81. tings can include call forwarding voice message indicators ring patterns and line labels Note You can also set up call forwarding for your primary phone line directly on your phone See the Forwarding All Calls to Another Number section on page 29 To learn about phone settings that you can access directly on your phone see the Using Phone Settings section on page 44 If you want to Then do this after you log in Set up call forwarding 1 Select a device per line 2 Click Line Settings 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 Inthe Incoming Call Forwarding area choose call forwarding settings for various conditions 5 Click Save Change the voice 1 Select a device message indicator 2 Click Line Settings setting per line i 3 If you have more than one directory number line assigned to your phone verify that the appropriate line is selected or choose a new one 4 In the Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to 5 display a steady red light from the handset light strip to indicate a new voice message Click Save Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 59 If you want to Then do this after vou log in
82. tion below 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call 46 OL 8163 01 Using Call Logs and Directories If you want to Then Dial from a call log 1 Choose Sa gt Missed Calls Placed Calls or Received Calls while connected to another call 2 Highlight a call record from the log Note If the Details softkey displays the call is the primary entry of a multiparty call See the Tip section below 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e EndCall Disconnects the first call and dials the second See if the line inthe Look for Busy Lamp Field indicators See the Using BLF to Determine a Line call log is busy State section on page 41 be
83. tors might apply You must press more to reveal additional softkeys e You must change the line state for example go off hook or have a connected call Your phone is not configured to support the feature associated with that softkey Join fails Join requires multiple selected calls Be sure that you have selected at least one call in addition to the active call which is selected automatically Join also requires the selected calls to be on the same line If necessary transfer calls to one line before joining them Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails The other party might have call forwarding enabled Cisco Unified IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco Unified CallManager 5 0 SCCP 65 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose gt Network Configuration and select the network confi
84. u make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error 40 OL 8163 01 Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you If you want to Then Log in to EM 1 Choose gt EM Service name can vary Enter your user ID and PIN provided by your system administrator Log out of EM Choose gt EM Service name can vary 2 3 If prompted select a device profile 1 2 When prompted to log out press Yes Tips EM automatically logs you out after a certain amount of time This time limit is established by your system administrator e Changes that you make to your EM profile from the User Options web pages take effect the next time that you log in to EM on a phone Settings that are controlled on the phone only are not maintained in your EM profile Using BLF to Determine a Line State Depending on configuration you can use the Busy Lamp Field BLF to determine the state of another phone line that is associated with a
85. untries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0502R 2006 Cisco Systems Inc All rights reserved The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries OL 8163 01
86. urn Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 68 OL 8163 01 Index A Address Book Synchronization Tool 56 answering calls options for 25 ASCII label field support 56 57 audio problems 66 audio quality of 14 authenticated calls 39 Auto Dial 23 AutoAnswer 43 barge and privacy 38 and shared lines 36 using 37 BLF 41 Busy Lamp Field see BLF 41 call activity area viewing 19 call forwarding 29 call logs erasing 46 viewing and dialing from 46 call park 38 call pickup using 35 call waiting 25 caller ID 19 call handling advanced 34 call handling basic 23 calls answering 25 barging 37 compared to lines 21 conference features for 30 ending 26 forwarding 29 handling multiple 27 holding and resuming 26 icons for 21 maximum per line 21 multiple parties on 30 multiple switching between 27 muting 27 parking 38

Cisco Systems 7941G/7941G

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