Cisco Systems 78-16356-01 Computer Hardware User Manual
Contents
1. CCVP the Cisco Logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco 10S Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow M e Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient 10S iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys M eetingPlace M GX Networking Academy N etwork Registrar Packet PIX ProConnect RateM UX ScriptShare SlideCast SM ART net StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0612R Dk Printed in the USA on recycled paper containing 10 postconsumer waste 78 XXXXX XX DOC 78xxxxx2. Phone 7940G has two lines and the Cisco Unified IP Phone 7960G has six lines Footstand adjustment Allows you to adjust the angle of the phone base Directories button 3 Provides access to phone directories Question button Not in use Settings button 3 Provides access to phone settings such as display contrast and ring type Speaker button Toggles the speaker on and off M ute button Toggles mute on and off 10 H eadset button Toggles the headset on and off 11 Volume button Increases or decreases handset headset ringer or speakerphone volume ed hast 12 Services button Provides access to phone services 13 M essages button Provides access to a message system P 14 N avigation button Scrolls through text and selects features that are displayed on the LCD screen 15 Keypad Functions like a traditional telephone keypad 16 Soft keys buttons Engages the functions displayed on the corresponding LCD tabs 17 H andset with indicator light Functions like a traditional handset and provides message waiting indicator light and message w aiting stutter tone Connecting Your Phone This section show how to use the connectors on your Cisco IP phone 113656 1 IDC adapter port DC48V for phones not provided with inline power Access port 10 100 PC for connecting your phone to your computer 2 AC to DC
3. backspace lt lt soft key to erase digits that were entered incorrectly To remove a speed dial number without replacing it with a new one press the pound key 5 Press the same speed dial button a second time to indicate that you have finished entering the speed dial digits and to store the new speed dial number 6 Hang up the handset or press a new speed dial button and repeat the process Place a Call from Your System Speed Dial Directory To place a call from your system speed dial directory use the following method 1 Select an available IP phone line off hook or NewCall and get a dial tone 2 Press the Directories button or use the N avigation button to locate Directory and then press the Select soft key 3 Use the Navigation button to scroll through the options Use the Select soft key to select speed dial options Press 5 for the Local Speed Dial Press 6 for the Personal Speed Dial Functions vary depending on your system configuration 4 Use the Navigation button to scroll through the speed dial phone list 5 To dial the selected phone number press the Select soft key or enter the entry number on the keypad 6 Press the Exit soft key to return to the previous directory menu View Call History To view recent missed received or placed calls use the following method 1 Press the Directories button 2 Use the Navigation button to scroll and select the desired call list 3 Use one of the methods below to c
4. key dial the number and then lift the handset Press a speed dial button and then lift the handset If you have selected a number from a directory press the Dial soft key and then lift the handset Speakerphone Place a Call To place a call using the speakerphone use one of the following methods Press the speakerphone button and perform the steps for placing a basic call and do not lift the handset Perform the steps for placing a basic call and do not lift the handset To switch to handset operation just lift the handset Headset Place a Call To place a call using a headset press the heasdset button then perform the steps for placing a basic call and do not lift the handset To switch to handset operation just lift the handset Answera Call To answer a call use one of the following methods Lift the handset If you are using a headset press the H eadset button If necessary press the line button to select between incoming calls To use the speakerphone press the Answer soft key or the Speaker button End a Call To end a call use one of the following methods Hang up the handset If you are using a headset press the H eadset button or the EndCall soft key If you are using the speakerphone press the Speaker button or the EndCall soft key Redial a Number To redial the most recently dialed number use one of the following methods Lift the handset and press the Redial soft key Press
5. mail system M onitor Enables the user to switch from the handset to the speaker to listen to a call hands free M onoff Enables the user to switch from the speaker to the handset and continue talking on the call more Scrolls through additional soft key options for example use the more soft key to locate the N umber soft key M ute Toggles muting on and off N ewCall O pens a new line on the speakerphone to place a call N umber Toggles character input mode from alphanumeric to numeric Ok Confirms the selection Park Forwards calls to a location from which the call can be retrieved by anyone in the system PickUp Selectively picks up calls to another extension Play Plays the ring sound sample Redial Redials the last number dialed Reorder Reorder the entries in the Personal Directory Restore Consult your system administrator on the use of this soft key Resume Returns to an active call Save Saves the last change Search Initiates a search in the local directory Select Selects the highlighted option Settings Provides access to phone settings such as display contrast ring volume and ring type Trnsfer Transfers selected calls to an alternate number Up Increases the LCD screen contrast URL Enter alphanumeric characters for call forwarding 2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone Because there are differences in phone and site configuration not all features a
6. power supply H andset port 3 JAC power cord H eadset port 4 Network port 10 100 SW for connecting to the network Footstand button Adjusting the Handset Rest When you connect your phone you can adjust the handset rest so that the receiver will not slip out of the cradle Use the following method to adjust the handset 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab R eturn the handset to the handset rest ii j A N wo O N Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options soft keys are displayed along the bottom of the LCD screen and are engaged using the corresponding buttons Soft keys can change according to the state of the phone Following is a comprehensive list of soft keys offered on these Cisco Unified IP Phones Functions depend on your system configuration Soft Key Description lt lt or gt gt N avigates to edit characters Use the backspace soft key to erase digits that were entered incorrectly Accept Accepts the current edits For instance adding an entry to your personal directory Acct Consult your administrator on the use of this soft key Add Adds an entry to the personal dire
7. the Redial soft key to dial using the speakerphone Hold a Call To place a call on hold while on the call press the Hold soft key To retrieve a held call press the Resume soft key If multiple calls are on hold use the N avigation button to select the desired call before you press Resume If multiple calls on multiple lines are on hold press the line button for the line that you want to pick up The active call on the other line is automatically put on hold AS Note Because the hold feature can generate music or beeps avoid using hold when dialed into a remote conference system Simple three party conferences that are created locally on your phone can safely be placed on hold without introducing music or beeps into the conference 10 M ute a Call To mute a call press the M ute button The M ute button lights indicating that the other party cannot hear you To deactivate the mute function use one of the following methods Press the M ute button again Lift the handset if you are using mute with the speakerphone AS Note TheM ute feature does not generate music or beeps Manage Call Waiting If you are on a call when a second call comes in you hear a call waiting tone or see a flashing indicator light on the handset rest depending on the configuration of your phone To answer the new call on the same line use the following method 1 Use the Navigation button to select the call 2 Press the Answer s
8. Cisco SYSTEMS User Guide Cisco Unified CallManager Express User Guide for Cisco Unified IP Phones 7905 7912 7906 7911 7940 7960 7941 7961 SCCP 1 Overview 2 Operating Your Phone 3 Phone Features and Functions List Y 1 Overview This guide provides phone soft key and features descriptions for the following Cisco Unified IP Phone models 7905 7912 7906 7911G 7940 7960 7941 7961 Cisco Unified IP Phone 7905G 7912 and 7906 7911G Physical Layout The Cisco Unified IP phones 7905 7912 and 7906 7911 phones are single line phones The 7906 7911 phones provide a higher resolution display than the 7905 7912 phones and are similar in operation Name Description 1 Cisco IP phone model type Shows the Cisco IP phone model number 2 ILCD screen Displays information such as line call status phone number and soft key tabs 3 Soft keys Engages the functions displayed on the corresponding LCD tabs 4 IN avigation button Scrolls through text and selects features that are displayed on the LCD screen Provides shortcut access to the Speed Dial menu when the phoneis idle A y 5 M enu button Provides access to phone services Name Description 6 H old button Places an active call on hold Resumes a held call 7 Keypad Functions like a traditional telephone keypad 8 Volume button Increases or decreases handset volume and on hook ring volume H andset with indi
9. avigation Up or Down button to select the Last First or Number field search option 4 Using the keypad enter the last name or first name for the entry When entering letters select the appropriate number key of the letter you want and press that key a number of times that equals the position of the target letter For example to enter a B press the 2 key two times and to enter a C press the 2 key three times Use the backspace lt lt soft key to make corrections while entering data 5 Press the Search soft key to find your selection 6 If your search results in multiple listings use the N avigation Up or Down button to select the correct number 7 Press the Dial soft key to dial the selected number 13 Program Personal Speed Dial Buttons After an administrator has defined one or more speed dial instances for a Cisco Unified IP phone you can reprogram numbers that are not locked or program numbers into an instance that has an empty dial string To program personal speed dial buttons use the following method 1 Select an available phone line by lifting the handset by pressing the NewCall soft key or by pressing a line button Listen for the dial tone 2 Press the pound Key 3 Press the speed dial button that you want to program A short beep confirms that you are starting to program this button 4 Enter the speed dial number The digits appear on the phone display When you are entering speed dial numbers use the
10. cator light Functions like a traditional handset wo Connecting Your Phone This section shows how to use the connectors on your Cisco IP phone aly T 91637 1 Network port 10BASE T 4 Cisco power supply optional 2 Handset port 5 Power cable with wall socket plug 3 IDC adapter port DC48V Adjusting the Handset Rest When you connect your phone you can adjust the handset rest so that the receiver will not slip out of the cradle Use the following method to adjust the handset 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab R eturn the handset to the handset rest Cisco Unified IP Phone 7960G 7940G 7961G and 7941G The Cisco Unified IP phones 7940 7960 and 7941 7961 are multiline phones The 7940 and 7941 have two lines the 7960 and 7961 have 4 lines The 7941 7961 phone provides a higher resolution display than the 7940 7960 phones and are similar in operation Physical Layout 7s Name Description 1 Cisco IP phone model type Shows the Cisco IP phone model number 2 ILCD screen Displays information such as line call status phone number and soft key tabs Name Description Line or speed dial button Opens a new line speed dials a phone number or ends a call The Cisco Unified IP
11. ctory Alpha Toggles character input mode from numeric to alphanumeric Answer Answers an incoming call BIndX fr Redirects the call without allowing you to speak to the transfer recipient known as a blind transfer Callback N otifies callers that the called line is free Cancel Cancels the last selection CFwdALL Forwards all calls Clear Clears directory history Confrn Connects callers to a conference call DelAll Deletes all entries in the personal directory Delete Deletes selected item Dial Dials the displayed number Directories Provides access to phone directories DND Enables and disables the Do N ot Disturb feature Down Decreases the LCD screen contrast Soft Key Description continued Edit Selects a number and activates the cursor for editing EditDial Selects a number and activates the cursor for editing EndCall Ends the current call Exit Exits from the current selection or screen Flash Provides hookflash functionality for three way calling and call waiting services provided by the PSTN or Centrex service GPickUp Selectively picks up calls to a phone number that is a member of a pickup group Hold Places an active call on hold Resumes a held call Login Provides PIN controlled access to restricted phone features Contact your system administrator for additional instructions M essage Dials the local voice
12. ds the call to the call forward destination set on the phone If the call forward destination is not set pressing the DN D soft key disables the ringer To deactivate the Do N ot Disturb feature repeat Steps 1 and 2 Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call To adjust the handset speakerphone or headset volume for the current call use the following method 1 During a call press the Up or Down Volume button 2 Press the Save soft key to apply the new volume level to future calls Adjust the Ring Volume To adjust the ring volume press the Up or Down Volume button while the handset is in its cradle Select the Ring Type To change the ring type use the following method 1 Press the Settings button 2 Press 2 for Ring Type or use the Navigation button to select Ring Type and press the Select soft key 3 Use the Navigation button to select the ring type Press the Play soft key to hear samples 4 Highlight the ring you want and then press the Select soft key 5 Use one of the following options Press the Ok soft key to select your setting which returns you to the previous menu Press Cancel to exit to the previous menu without changing the setting Press the Back soft key to return to the main phone screen Adjust the Display Contrast To adjust the contrast in your LCD Display use the following method 1 Press the Settings button 2 Press 1 for Contrast or u
13. e to be forwarded 3 Press the Accept soft key AS Note To forward calls to voice mail manually enter the voice mail number or use the soft key and button sequence of CFwdALL soft key plus the M essages button followed by the EndCall soft key To forward calls to a speed dial number use the soft key and button sequence of the CFwdALL soft key plusa speed dial button followed by the EndCall soft key 4 To cancel call forwarding press the Cancel soft key Conference Calls Your Cisco Unified IP Phone provides three types of conference calls Standard M eet M e and Ad Hoc conference calls Standard Conference Calls A standard conference call involves three parties You can create a standard conference in different ways depending on your needs and the soft keys available on your phone Confrn Use this soft key to establish a standard conference by calling each participant Standard conference calling isa default feature available on most phones Join Use this soft key to establish a standard conference by joining several calls already on one line 12 cBarge Use this soft key to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on phones that use shared lines Place a Conference Call To place a three party conference call use the following method 1 During a call press the more soft key and then the Confrn soft key
14. hone line by lifting the handset Listen for the dial tone 2 Dial the designated paging group number Each idle IP phone that has been configured with the paging number answers automatically in speakerphone mode and the phone displays the caller ID 3 When you finish speaking your message and hang up the phones are returned to their idle states Use the Intercom Feature Cisco Unified CallM anager Express supports intercom functionality for one way and press to answer voice connections using a dedicated pair of intercoms on two phones that speed dial each other To use the intercom feature use the following method 1 Press the M enu button 2 Use the Navigation button to select Directories 3 Use the Navigation button to select Speed Dial 4 Select intercom Speed Dial The called IP phone automatically answers the call in speakerphone mode with mute activated A beep alerts the recipient to the incoming call To respond to an intercom call press the M ute button or lift the handset 15 Activate Do Not Disturb For visual call alerting and information without audible ringing use Do Not Disturb DN D Calls receive normal call forward busy and no answer treatment To activate DN D use the following method 1 Press the more soft key to locate the DN D soft key 2 Press the DND soft key A display text message indicates that the phone is in Do N ot Disturb mode X Note Pressing the DND soft key immediately forwar
15. hoose a call list Press the Select soft key Press 1 on the keypad for M issed Calls Press 2 on the keypad for Received Calls Press 3 on the keypad for Placed Calls 4 Press the Exit soft key to return to the previous directory menu 14 Place a Call from Call History To place a call to a number in the call history list use the following method 1 Use the Navigation button to scroll through the call history list 2 Use the Select soft key to select a phone number The digits appear on the phone display 3 To dial the number as it appears on the phone display Press the Dial soft key To edit the number on the phone display before dialing use the following method 1 Press the Edit soft key to place the cursor at the beginning of the number on the phone display 2 Use the keypad to edit the digits as needed Use the backspace lt lt soft key to erase incorrectly entered digits 3 Press the Dial soft key to place the call Clear Call History To clear all numbers in the directory histories press the Clear soft key Note The Clear soft key clears all call history lists Selective clearing of call history lists is not supported Use Audio Paging Audio paging provides a one way voice path to the phones that have been designated to receive paging It does not have a press to answer option like the intercom feature To use the paging function for paging a group use the following method 1 Select an available p
16. nd procedures described here may apply to your phone Consult your system administrator for more information This section includes Basic Place a Call page 9 Speakerphone Place a Call page 10 Headset Place a Call page 10 Answer a Call page 10 Enda Call page 10 Redial a Number page 10 Holda Call page 10 Mutea Call page 11 Manage Call Waiting page 11 Retrieve Voice M ail M essages page 11 Call Blocking Toll Bar Override page 11 Transfer a Call page 12 Forward All Calls page 12 Conference Calls page 12 Placea Call from Y our Local Directory page 13 Program Personal Speed Dial Buttons page 14 Placea Call from Y our System Speed Dial Directory page 14 e View Call History page 14 Placea Call from Call History page 15 Clear Call History page 15 UseAudio Paging page 15 Usethe Intercom Feature page 15 Activate Do Not Disturb page 16 N Note In the following procedures you may be required to enter information using the keypad Press the backspace lt lt soft key to erase digits that were entered incorrectly Basic Place a Call To place a call use one of the following methods Lift the handset and dial the number Dial the number and then lift the handset Press the line button for your extension dial the number and then lift the handset Press any available button dial the number and then lift the handset Press the New Call soft
17. oft key to answer the call The call on the other line is automatically put on hold To return to the original call use the following method 1 Use the Navigation button to reselect the call 2 Press the Resume soft key to reconnect to the call For calls on a separate line press the Line button for the incoming call The call on the other line is automatically put on hold To return to the original call press the Line button associated with the original call Retrieve Voice Mail Messages To access voice messages use the following method 1 Select an available Cisco Unified IP phone line by lifting the handset by pressing the speakerphone button or by pressing a line button Listen for the dial tone 2 Press the M essages button and follow the voice instructions Note When you have one or more new messages if you have the message waiting indicator M WI configured the light on your handset is lit Call Blocking Toll Bar Override Call blocking prevents unauthorized use of phones It isimplemented by matching a pattern of specified digits during a specified time and day of week or date Thecall blocking override feature allows individual phoneusers to override the call blocking that has been defined To place calls when call blocking is enabled use the following method 1 Press the Login soft key on the Cisco IP phone 2 Enter the PIN that is associated with the phone Note Contact your system administrat
18. or for your personal identification number PIN 11 Transfer a Call To transfer a selected call to another number use one of the following methods Blind transfer Immediately redirects the call without allowing you to speak to the transfer recipient the person to whom you are transferring the call Consult transfer Redirects the call after first allowing you to speak to the transfer recipient To transfer a call use the following method 1 During a call press the Trnsfer soft key The call is placed on hold 2 Dial the number to which you want to transfer the call 3 To make a blind transfer Hang up the handset or press the BIndX fr soft key after you hear line ringing 4 To make a consult transfer Wait for the call to be answered Speak to the transfer recipient Then press the Trnsfer button or hang up the handset If the transfer fails press the Resume soft key to return to the original call 5 To cancel your consult call transfer attempt Press the EndCall soft key 6 To reconnect to the original caller Press the Resume soft key Forward All Calls To forward all incoming calls to another number use the following method 1 Press the CFwdALL soft key 2 Dial the number to which you want to forward all your calls Dial the number exactly as you would if you were placing a call to that number Remember to include locally required prefix numbers The phone display is updated to show that calls ar
19. rate H eadquarters European H eadquarters Americas H eadquarters Asia Pacific H eadquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive H aarlerbergpark 170 West Tasman Drive 168 Robinson Road San J ose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The N etherlands www cisco com www cisco com Tel 408 526 4000 Wwww europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 310203571100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia e Austria Bdgium Brazil e Bulgaria e Canada Chile e China PRC Colombia e Costa Rica Croatia e Cyprus e Czech Republic Denmark Dubai UAE Finland France e Germany Greece Hong Kong SAR Hungary India Indonesia Irdand Isad Italy e Japan Korea e Luxembourg M alaysia Mexico TheN amp helands New Zealand Norway Peu e Philippines e Poland Portugal e Pueto Rico e Romania Russia Saudi Arabia e Scotland Singapore Slovakia Slovenia South Africa Spain e Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States e Venezuda Vietnam Zimbabwe
20. se the Select soft key 3 Usethe Down or Up soft key to change the contrast 4 Use one of the following options Press the Ok soft key to select your contrast setting which returns you to the main directory Press Cancel to exit to the previous menu without changing the setting Press the Back soft key to return to the main phone screen 16 3 Phone Features and Functions List The following list is an alphabetical list of features and functions for your IP phone Activate Do Not Disturb page 16 Adjust the Display Contrast page 16 Adjust the Ring Volume page 16 Adjust the Volume for the Current Call page 16 Answera Call page 10 Call Blocking Toll Bar Override page 11 Clear Call History page 15 End a Call page 10 End a Conference Call page 13 Forward All Calls page 12 Hold a Call page 10 Manage Call Waiting page 11 Mute a Call page 11 Basic Place a Call page 9 Headset Place a Call page 10 Speakerphone Place a Call page 10 Place a Call from Call History page 15 Place a Call from Your Local Directory page 13 Place a Call from Your System Speed Dial Directory page 14 Place a Conference Call page 13 Program Personal Speed Dial Buttons page 14 Redial a Number page 10 Retrieve Voice M ail Messages page 11 Select the Ring Type page 16 Transfer a Call page 12 Use Audio Paging page 15 Use the Intercom Feature page 15 View Call History page 14 17 Cisco SYSTEMS Corpo
21. to open a new line and put the first party on hold 2 Place a call to another number 3 When the call connects press the Confrn soft key again to add the new party to the existing call with the first party To establish a conference call between two callers to a Cisco Unified IP phone one active and the other on hold press the C onfrn soft key To establish a conference call between two callers already present on a Cisco Unified IP phone using separate line buttons one active and the other on hold use the following method 1 Press the Confrn soft key 2 Press the Line button of the call you want to add to the three party conference End a Conference Call To end the conference call use one of the following methods Hang up the handset Press the EndCall soft key Altemate Methods to End a Conference Call Call initiators may use one of the following methods functions vary according to your system configuration To end the conference and remain connected to the most recent call press the Confrn soft key The older call is placed on hold To disconnect from the conference hang up the handset The other parties remain on the conference call Place a Call from Your Local Directory To access the local phone directory established by the system administrator use the following method 1 Press the Directories button 2 Press the N avigation Up or Down button or press 4 to select the Local Directory 3 Press the N
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